Choice Home Warranty Reviews

Guided by the online reviews that painted Choice Home Warranty as a great service provider, I signed a contract with them. Unfortunately, my recent claims experience has made it clear that I cannot recommend them at all in terms of customer service. I requested a service call and the vendor they sent was inept and unable to correctly diagnose the problem. Choice listed a free service call on my account, yet I was charged a fee by the vendor. When I attempted to get this corrected with Choice, they were not helpful.

The absolute WORST customer service ever!! I have been trying for over ONE HOUR to speak to someone. It keeps asking for my phone number and tells me I will get a call back. When I did get two humans, they transfer me to the wrong place. My time is VERY VALUABLE and I don't have time for this absolute bs!!! I want to cancel if I could ever speak to a human.

A friend referred me to the his warranty company because he has had great service from it. I needed something to protect my major items in my home. I hope I get to say great things about your company as well. You representative Jim ** gave informed answers to my questions. Great customer service so far.

My experience was pretty good. They answered right away, came out quickly to repair the washing machine. Problem was when they decided to replace it. It takes 30 days to get the money if you have kids at home you know you need washing machines more often than once a month. Also it seemed to be about $150 less than I was expecting so that was disappointing.

I bought this home warranty and used it once and it went well. So my daughter being single home owner I got it for her to help her manage her home. I think the 30 days before it kicks in (they gave me a free month but I can’t use it during the first 30 I question “free”). Two weeks I think would be fair but 30 days she will take since not needed now.

Tech came same day I filed my claim. He was qualified and informed. He had the parts in his truck and he was there in less than an hour and fixed the problem. I am very appreciative of this expertise, and the fact that he I was willing to come the same day.

Technician was professional and made various attempts to solve the issue but couldn’t resolve it and was told a pipe needed to be replaced. He also cleaned what he messed up and brought wipes with him. Would contact Choice warranty for more instructions and get back to me Monday or Tuesday. If no contact I should reach out to them.

I had a broken shower drain pipe that burst sending water leaking into my first floor ceiling and walls as well as straight down into the basement on Thursday evening and I put my claim in on Friday. By Saturday early afternoon a repair man was at my door to fix it the leak.

We are pleased to have Choice Home Warranty as partner of taking of our any appliances services. They really did a great job. Since couple years I did 10-12 services. They fix all with out any issues. Whenever I called them or escalate any issues, they respond quick and send a technician out to fix issues. I am very impressed to have them as our service guy next door.

I looked to see how home warranties were rated and Choice was rated highly so I chose them. I've had good and bad experiences. I wasn't happy with my last experience where I had no heat. The temperature outside was in the 40s, felt like 30-something, and they did immediately set an appointment and advised me to confirm it with the company, but it was a whole week from the day I was calling. Also, the company was in Tennessee and I'm in Massachusetts. They cited the fact that they had people scheduled in New Hampshire.

Kevin the Technician very professional and knowledgeable. Would recommend to anyone. He was also kind and courteous. Cleaned up behind himself and very polite. He was able to fix the problem very quickly. I'm a new customer with Choice Home Warranty. I'm delighted I changed to your company. Thank you kindly.

We submitted a claim for our dryer and Choice identified and scheduled an appointment with a technician within two days. We are new clients and are impressed with the excellent service! We will continue working with Choice and hope that all subsequent services are successful. The only issue is that we have to pay the deductible to the contractor, instead of Choice deducting from an approved financial system.

Kan was the technician. He was very professional. He explained everything to me so that I understood what the problem was and what the repair was fixing. We also discussed the consequences if I did not have the tank replace. I was disappointed when the warranty did not cover the repair work. The expansion tank was on the list of items to select from when I filed online. There appears to be conflicting information. I probably read the online directions wrong.

I have had a lot of issues with Choice Home WARRANTY on a previous claim, but this one was very smooth and I was very happy. They answered the phone quickly, took the claim and within about four days a plumber was out. He was on time and was able to fix the problem pretty quick and easily.

The agent on the phone was very helpful. Explained everything to us in detail. Would recommend.! Prices are perfect for our budget. Agent was very knowledgeable of the plan that we that we were choosing. Went over everything with us what’s included in the plan?. Thank you, Roger and Diane

My technician, Iris **, has been to my house to service my AC unit several times. He is always knowledgeable, polite and professional. He has made various repairs and performed different types of maintenance at different times. I trust him to do the right thing.

I have had this service for a couple of years and have only used it twice. This last time was for the dishwasher. The tech came. Had to order a part and come back. My main issue is that the copay keeps going up. It should be locked in at the initial rate when the plan was paid for.

I liked the technician that was sent to my home to fix a light that wasn’t working. He repaired the wire & it did not take long. I would use Tri State Home Services again. He was efficient and was able to fix the light that was working in my bathroom in a brief time.

Peyton was my technician. He arrived within the timeframe, (although I would have appreciated a call or text to let me know that he was on his way!). He was wonderful anyway… polite and professional; he fixed the opener and had it working pretty quickly. I appreciated that he explained what was wrong and reminded me of Winston’s 30 day labor guarantee. Overall, a great job! Thank you!

They have been prompt in taking care of fixing our appliance problems. The repairman seems very knowledgeable and diagnosed the problem quickly. Our Thermador fridge is 29 years old, and the compressor went out, so Choice Warranty chose not to repair again but will send us a check to help buy a new fridge.

Amazing customer service, signed up quickly and replaced my current policy with someone from India. Excited to start a new relationship with a reliable company that will take care of their customers. Darnell is professional and great customer service. Straight to the answer.

The technician from Allied Plumbing was excellent! He knew exactly what he was doing. I had multiple things going on and he assessed the situation and had me up and running. If I have any more plumbing problems, I would definitely want him to come back.

I had two repairs. One was the refrigerator and the other dishwasher. The service man fix my refrigerator but said he had to order part for the dishwasher but it’s going on two weeks and haven’t heard from him. How long does it take to order a part? That’s all I have to say.

Professional and courteous scheduling is to be quick and with professional and experienced technicians. This makes the second time that we have used the service and And up to this point we have serious complaints. We are looking forward to the continued relations with voice warranty. It may help to shorten this comment section a little bit. Thank you.

Choice Home Warranty is great and I've been recommending them to so many people. They've been nice to me and I'm sure they're nice to everybody else. Whenever I call, they're on time in answering and they have good manners. Then they register a technician to come, and when the technician comes, they're on time and they do the job. For some problems, it takes a day to register somebody to do the service. But sometimes, someone comes out right away or in a couple of hours. Aside from that, all the employees that I've talked to were great and I hope they keep it up.

Great response time from when I put the claim in. However, I'm still waiting to find out when they will come back to fix it correctly. The technician couldn't tell me if they had the part or if the parts were going to be ordered. I have had not follow up.

My oven was not heating. Roman diagnosed it as a bad igniter. He has ordered it and will let me know when pecan install it. I was very pleased with his promptness, friendliness and his explanation of what he was doing, what the problem was, and what to do next.

My hot water heater busted casuing damage to my home. Choice immediately approved my claim for the replacement of the hot water heater. Fast and easy as usual. I love having them as my Home Warranty Company. Highly recommend them for your warranty company if you need one. Well worth the investment to have them.

The technician came in and knew right away what the problem was. He fixed it in no time. Hopefully it last. Wished he had a solution to avoid it from happening again. I thought he did a great job! I love to have him come back for other services. Thanks! Mr. **

Had to call twice to get the people I wanted in my house to repair who had been sent before. In the first call I was told wrong that I had to stay with provider the system made. I called the provider and I was explained that the person helping me at Choice didn't know what she was saying.

The overall process to get my refrigerator repaired was seamless.. CHW got everything set up. They assigned H & J Fridge Service, LLC. The technician, Joe, was on time and promptly followed up with me. He completed the repair. He gets a 10 on a scale of 1-10 with 10 being the highest rating.

Our AC unit went out, the coils freezed over. This was the third time the technician came out. During this visit he found that there was a leak. Repairs were completed. No issues with the unit at this time, the technical person was very professional and arrive within the time frame in which he stated he would be here. Very friendly person.

The technician, Jon and helper, were able to come earlier than scheduled, which was a real plus. They came in prepared with tools, etc. and were able to determine and correct the problem in about 30 minutes. They were courteous and focused. To me, you can't get much better than that.

No one came until Friday morning. Now he has to order a part. He won’t be back till Monday or Tuesday. That’s 7 days without a working refrigerator. I’m not happy at all. And my complaint is not with the repairman. It’s with Choice. This is inexcusable!!!! You are counting on the client just going and buying a new one out of frustration. Your company is terrible. I feel sorry for the repairman.

The Technician who came to our house was very professional, friendly, and had excellent customer service. He took his time to diagnose the problems, took photos, and returned after a couple of minutes to inform us that the claim had been approved. He went straight to work and replaced both the faucet and the washer head. We are happy with his work.

I found this home warranty service through my Perks at Work through my employer Anthem. The price is right and the enrollment process was quick and easy. The customer service rep gave me discounts on top of the price I was quoted to make the service even more affordable. Anthony ** really knew his stuff. I recommend this company for a home warranty service. I hope when I need them the service is just a good.

My capacitor went bad and I was without A/C from Memorial Day until Friday! In almost 90* heat! I called Air Plus that you had made my appointment with to tell them I had a medical procedure scheduled for the time of the appointment. They worked with me and changed their schedule to accommodate mine. Friendly, knowledgeable and respectful company. I would highly recommend this company! 10/10

The service tech that came out from Southeastern Appliance Repair was excellent. He was very timely and communicated honestly and well. He Diagnosed the problem of bad pulleys and shredding belts. We are waiting now for approval of repairs from Choice Home Warranty. Downside no washer for at least a week so far, until approval is granted.

My service call was actually scheduled for today which I was happy with. Within the 24 hour timeframe. The service company called and asked if I was available yesterday which I was thrilled with. The technician was very friendly and knowledgeable and had the job done in great time. I would highly recommend him.

We had the one year plan with Choice Home Warranty that we paid upfront for the year. Plan was not as described when our HVAC went out. Decided we would never do this again. Chalked it up to a learning lesson on our part. After multiple calls inquiring if we would we renew our policy, and lots of emails, where we clearly stated we were done with this company... A month after our year is up, they took it upon themselves to renew it for us. Scammy company makes you call in and fight to cancel. How can you decide what plan I want and put me on a monthly plan?? Stating it is in the contract. I want to be done with this scam company and get my money back.

Back in February, I requested to have my washer and dryer serviced and I was ignored. Try again. I tried again a month ago in May and I still haven’t gotten confirmation of a repair person to come and look at my washer and dryer. I’ve contacted the company several times. It keeps telling me that my request is escalated to higher a department and I will be notified within 24 hours. Never happened. I paid almost $1000 for this service and I’m not being serviced. I do not recommend this company. Go with somebody else.

Our technician did a great job of analyzing the situation and providing relief. Replacement not needed now despite aging system. However he gave us an estimate of the cost when that time comes. It was pouring rain and he still diligently performed Freon replacement and conscientiously prevented dripping when he entered the house.

The tech fixed the AC in one visit and was efficient. The owner of the company is very personable and nice to work with. I only took off a star because Choice sent an email confirming the appointment, another on the day reminding me of the appointment but no one showed up. When I called the company, he said they don’t send those emails and then it took 2 more days to get service. So next time I’ll call the company to confirm the appointment regardless of those emails.

The technician was Fantastic. However, I made the appt for 2 A Units and the find out I had to make a second claim and the system wouldn't let me and Customer service was closed. The system should not allow you to make a claim for more than one unit if they need to be separate.

I was very pleased to see that my technician was incredibly knowledgeable about what was wrong with my air conditioner. I’m not used to experiencing that. I was worried getting a home warranty. Would just send anyone out. I would recommend him and ask for him again. I am very pleased with Choice.

Had to have my hot water heater replaced. Contacted Choice Home Warranty. Informed them that I was not getting hot water. They sent a team out and they determined it needed to be replaced. 3 days later I had a new hot water heater and the installation was done by Onix LK Services and they did an excellent job.

The technician (Dennis) was very friendly and professional. I explained the work that had been done by two other technicians from a different company. Although I had been told I needed a new unit Dennis identified and corrected the issue within ten minutes. Would highly recommend Tier 1 to anyone looking for servicing of their air conditioner.

The technician did his job well, diagnosed the problem and replaced the part to fix the water heater. No problem with the technician's work. Choice needs to establish a policy for the contracted firms to have IDs (picture, name of individual, and company name) or don't contract with them. In today's world, having someone show up in paint-stained pants and announce "water heater" is not good or safe for the homeowner. This is the second time a tech arrived without any ID of who he was or worked for.

Choice was responsive to my report of AC failure. The appointment which was assigned was 5 days before the technician was to come. After further communication with the repair company, I was able to get them to come a day earlier. I was given an 8 hour window of arrival. The technician who came was friendly, knowledgeable and was able to get the AC running again.

He was very professional. Came in and did his job. He knew what and how to do the job. I was very pleased with what he did and the suggest he had. I would recommend his company to my family and friends. It always nice to have someone in your home that you feel comfortable with have their doing a job.

Choice Home Warranty is a SCAAAAAAAAAAAM, run as far away as you can. If you don't believe, go to Better Business Bureau and check for yourself. They will rip you off with their "uncovered" policy that does not cover anything, and they deceive the consumer with their propaganda and marketing. But when you have a leak, they will fight tooth and nail to deny your claim! It's a standard internal water pipe leak and they said.

Unless it is something simple like replacing a hallway light or basic plumbing, they are incompetent. Needed HVAC; the "expert" kept cancelling the appointment. NEVER SHOWED UP. Paid HVAC people full price to put in new system. Needed plumbing repair/replace. Claim was turned down; still not sure why. Paid plumber $3000 to replace a readily accessible pipe. No more clog. They do not use top mechanics. I live in South Jersey; the HVAC guy they use was from New York. No wonder he didn't show up.

Choice Home Warranty gives me good service. I have them for five to six years now, and when I filed a service request, the process was easy. I did it with a person and the customer service was fine. The person who worked with me was also very nice.

I have been very impressed with the technician that Choice Home Warranty has always sent to my house. They have been very knowledgeable about their work and if I had any questions they would explain it to me and treated me respect. I would and have recommended them to family and friends.

Filed a claim with Choice and the next morning I had an appointment with a time frame in the same morning. Amazing! The technician who was sent to do the repair went straight to work. He did the repair efficiently because he knew exactly what to do. Not only was he knowledgeable, he was extremely polite and very well received. Thanks!

The one who came to do the washing machine and the dryer, charged me $180 to clean and replaced the hose. Somewhat condescending telling me I should have cleaned the hose. He didn’t clean up the mess from the dryer that was left on the floor. The other repairman for the dishwasher was polite and thorough. He explained what I needed to and not to do.

Service rep was very friendly and quickly made appointment for me. This was a repeat problem with my refrigerator so she was able to look up the make and model of the unit without me searching for the model number. Also answered a question I had about my coverage for a garage light that is not working properly.

Very happy with Alonzo. He explained the warranty very clearly and knew his information so that when I asked a question he was able to answer it very intelligently. He was very thorough in detailing the plan to make sure I understood what I would be paying for. He explained the cost very well.

Robert ** was great.. We communicated by email, and I got all my questions answered and concerns alleviated. He did offer other services, which were declined, at this time. I will recommend him to family and friends.

She was very patient through us playing phone tag and also through my random questions I had for her. Can't thank her enough for a quick, easy, and painless process. I will definitely recommend her to anyone exploring the home warranty option. I want to complete the review but it won't let me

Choice took days to assign a technician. Then, Choice took the claim back. The technician was great and able to fix it. All I had to do was pay the technician. My issue is the delay before decision. My health does not permit me a 5-day window for no air conditioning in Texas. The tech seemed knowledgeable.

1st month free is only if you elect for an upfront single placement - this was not clear at all on the site. Also my $50/off is prorated over 12 months, though I was led to believe it would be off the 1st paid month. Your site and emails do NOT do a good job explaining this either, I got an email from them stating 1) a lower offer than what we have on our site ($75 off and 1 month free vs $50 off) and 2) email footnote says "First Month Free with purchase of any single payment home warranty plan." Which I'm now realizing means you have to pay it all upfront - not clear at all.

Storms caused an electrical surge in the house resulting in all three bathroom outlets and a bedroom ceiling light fan appeared burned out or dead, after family and friends advised old house and old electric, etc. filed a claim. And it ended up being the breaker. Duh. Which I was relieved and not one bit embarrassed. Everyone else missed it.

A/C tech came out and said electrician needed to check first. Had to pay service fee AGAIN for same issue. Electrician fixed one problem and said A|C tech needed to come back. He submitted this info to Choice Warranty but no one contacted me. I finally called to schedule the appointment. First rep said I needed to call Sears back but that was not correct. Second rep scheduled the appointment for me.

I was a customer with Choice Home Warranty for about three years with not just one contract but I was paying for my kids home warranty as well that is how much I like their busy up until they denied my request to repair or purchase my air conditioner. They told me it didn’t fall under normal wear and tear. My house was built in 2003. I purchase my home in 2009. I had never had a work order submitted to have anything done to my air conditioner. I submitted a work order because my system was not cooling. They sent out a tech and looked at one of the coils and then check the Freon level, said it was low and he proceeded to fill my system. And told me if something else comes up to give them a call.

Shower wasn't draining even after my home repair attempt before calling my Choice Home Warranty team. Choice sent a Mr. Chad Smith and in under an hour this young man had the clog cleaned out and sewer flowing properly. Chad's skill knowledge and impeccable manners are an asset to Choice Home Warranty and his plumbing profession. I want this plumber Every time.

Great warranty company. Filled out the form online and 6 minutes latter go a call from a Garage door repair company for an appointment for the next day. Doesn't get any better than that. So glad I picked Choice warranty for home. Save some $$$$. Give them a call and get great service at a reasonable price.

The technician was pleasant and did what he could. However, he was a microwave repair person and I needed an electrician sent to the site. This was not his fault, the warranty company did not interpret the issue correctly. He did state that he would put that in the notes. I just need to follow-up with Choice Warranty on the issue.

The technician and intern were awesome. They diagnosed the problem and repaired everything efficiently and neatly. They showed me all the faulty or failed parts to the toilet. They were polite and professional. They also made excellent recommendations on maintenance steps that I should take in the future. I would not hesitate to use this team again. I was very pleased.

This review is of Choice, not the service man who came out to fix my refrigerator. Who Can live without a working refrigerator for more than a couple of days? Choice Warranty booked this repair person 8 days after the claim was opened. I called two request a closer date. Luckily they were able to have somebody there in two days.. The technician was able to fix the problem in maybe 30 minutes! He was wonderful.

It is unreal to be expected to take a full day off from work, waiting for a service person to show up. I find that totally unacceptable. CHW should be doing better than that to customers. There should be a 2/4 hour window.

Very pleasant, informative, timely, would use again, although not happy that part wasn’t covered, considering it sounds like hvac unit is coming thru the roof. Can’t understand why it’s not covered. Certainly is a problem when every time I call, I have to fight to get coverage when I paid for 5 years, very expensive and will not renew if your company because of this.

I am amazed by how quickly the service was arranged. I submitted a repair claim, and was able to schedule a repair the next day. The technician came and knew it only diagnosed but had all the necessary parts and completed the repair same day. Previous home warranty repairs took weeks. Highly recommend Choice Home Warranty and the technicians they send.

I'm looking forward to being a customer with Choice Home Warranty. It gives me peace of mind knowing if something were to happen with a covered system in my home, Choice Home Warranty will be there for me. I really like the fact that contractors they use are vetted and are also licensed and insured.

The tech was on time, very efficient, and he knew exactly what he was doing. I would recommend Richard to anyone that needed someone to work on their appliances. Although it took Choice Home Warranty a bit longer to get someone to come out, in the end, they did what they were supposed to do.

The air conditioning technician, Daniel ** has done a marvelous job so far. His knowledge and thoroughness are impressive. I would definitely recommend Choice Home Warranty to family and friends. I believe everyone should have a home warranty for peace of mind. Looking forward to our new a/c. Thank you again for a great experience.

I purchase your home warranty and yet I am still getting bombarded with emails asking to "SignUp" I have already. So stop sending me stuff. I have unsubscribed from the emails but now I am afraid I will miss important information about my plan. Is there a way to not receive so many emails but not miss out on my subscription?

I placed a claim and a technician was sent to my home very quickly. I have been a member for over twenty years. I would recommend CHW to anyone, especially someone who does not know how to do their own repairs. Every time my contract runs out, I sign a new one.

A/C Wouldn't turn on. Called Choice Home Warranty and they connected me with an A/C repair company. The technician came out and diagnosed the problem. He had the parts he needed with him and promptly fixed the problem. He was polite and courteous. The entire experience was very quick and easy

I have been with CH Warranty for nine years so far. We had some fallouts in the past. The coverage have improved within last three years. Had a few claims on a couple of my contracts within last year and the service improved also. Instead of waiting 3 to 5 days for a technician to show up, they are showing up within one or two days now. Taking under consideration the improvements that took place within the last three years I will give them five stars. Recommended ⭐️⭐️⭐️⭐️⭐️

I discovered the water heater had rusted through. I reported the problem. Within a few hours, I received an email letting me know the problem had been assigned. I then received a text message with an appointment for the next morning. Mr. ** arrived on time, analyzed and photographed the water heater. He uploaded the information to Choice Warranty and within a few hours I had an offer. I accepted the offer, but because of the Memorial Day long weekend, he was not able to come until Tuesday. He texted ahead of arriving and within a few hours had replaced the water heater.. Later in the evening he phoned to make sure everything was OK. I was pleased with the entire process. Mr. ** did excellent work. My only question concerned the $675 out of pocket, non-covered expense. Choice warranty has yet to send me an expense breakdown of cost of new water heater, labor charges, and justification of the $675 out of pocket expense.

The tech showed up on time. With a call ahead. He ran diagnostic on my unit. He found an error code. He rebooted the system and it was ready to use. The tech also checked for recalls and warnings. I am very pleased with the service. Thanks to Choice Warranty.

I was a little disappointed in the amount that Choice offered for the washing machine. I discussed that with the rep to see if they could offer a little more and they said they couldn't. It's an old machine and they said they couldn't get the part for it. I have to go out and buy another used machine, which is fine, but we might have to come out of pocket for it. Also, we haven't received the check yet. Other than that, the tech who came out was good. He came four days after I submitted the claim with Choice and he was polite. He knew what he was doing and he spotted right away what the problem was.

Hannah was super helpful, courteous and attentive. I would gladly work with her again and recommend Choice Home Warranty to others based on this experience. She followed through on my concerns and went above and beyond to complete our request. Our water heater was leaking and our claim had expired. She contacted me before our scheduled conversation to attend to the matter sooner than later. Thank you.

Very pleased with my first work order completed. I highly recommend Choice to anyone who needs a good home warranty insurance and will love the services provided and support and affordable. I highly recommend to friends, family and colleagues. I am pleased to say that my work order was completed in a timely manner.

This is the second time that we have tried to use this home warranty service. No one ever calls us back or comes to our home to fix our problems. We always have to go out and find somebody on our own and then do all this paperwork to put in a claim. There always seems to be some reason that the claim is denied. I'm going to cancel this service.

Technician knowledgeable and professional..Did the work in a prompt and thorough knowledge. What else can I say but he did a good job and would recommend him and his services. We were very concerned about how long it would take since we had to turn off our water which is very inconvenient. Got a timely appointment which we appreciated. Thank you very much for your service.

Agent was professional. The return call was great and no delay at all. The schedule with the technician was made timely and I was informed. Agent was clear and detailed about the transaction, no hidden fees. I will be ready to recommend the Choice Home Warranty to family and friends who requires warranty.

I scheduled an appointment for my refrigerator for 05/26/2025 between 8am-1200pm. When I had not heard from anyone by 1030am, I called the number at Choice Warranty and given the for LG. I called them immediately afterwards. They contacted their contractors. The contractors called me about 2pm. Saying they needed a picture of tag inside. I sent them the picture of tag. They stated they needed to order the parts for the refrigerator. I called yesterday to see if they had any idea when they would here to fix it. I called today 05/30/2025. I still have not heard anything from contractors.

Choice Home Warranty responded to the claim promptly. They informed us of our choices. The technician that fixed our washer responded promptly. He kept us informed on the progress of the part order. He stayed in constant communication. He showed up during the time window he told us he would be there. Washer is working as new again. Very good experience.

Today I was searching on my phone, and your add came up so I filled the info asked form to investigate. I got a call right away from an agent, discussed coverages, got a good deal and signed up for a monthly plan. simple. It was better than I thought.

Team did a good job but had to come back twice because part was not available. Would be good if they were better prepared rather than having to come back two times. Also got a lecture on soap usage in the middle of a conference call. Did not appreciate that. Next time, leave a note.

The employee did a good job. However, when I pointed out that the new disposal had a magnetic device that I wanted to be installed, he was not familiar with the item, he further stated that he was an appliance repair person and I would need a plumber to install the device as per the instructions for the new disposal.

I was not happy with the denial of payment to repair the electrical outage in my house which was caused by a short in an outlet. While this outlet was not being used, I plugged in a vacuum in a different outlet on the same breaker. This was deemed to be an overload of the circuit. I don't accept that diagnosis. I see it as being a diagnosis rational which allowed Choice the ability of denying my claim for lack of coverage. The cost to me for this repair was equivalent to 20% of my premium. That is not why I purchased this policy.

Prompt, Professional, Courteous Service. Would highly recommend. Simply Plumbing had no problem understanding My concerns, what the issue was and how to resolve the problem safely, efficiently and with no damage to Our Home/Property. We are pleased with the Service and would use the Company again. Simply Plumbing was respectful of Us, Our Home/Property; They cleaned up after the Job and even turned off lights

I've been a long-time customer of Choice Home Warranty—over 10 years while living in Houston, Texas—and was always impressed by how quickly service technicians were dispatched, often by the very next day. Since relocating to St. Petersburg, Florida, I’ve noticed that while the overall claims process has improved significantly and the customer service remains top notch, there’s a noticeable delay in technician availability.

First plumber did not call or show up. DRIP-DRIP-DRIP. Then you assigned to another plumber between 11:00 and 3:00. Did not come so I called them. They had 3:00 to 8:00 DRIP_DRIP-DRIP. Showed up at 5:30, took pics DRIP-DRIP-DRIP. Claim was denied. DRIP DRIP DRIP. Had to stop payment on 65.00 Check. DRIP DRIP DRIp. I will not renew my contract.

Dave from DW Plumbing was sent to repair the shower/drain and he truly knows his stuff!! Showed up on time and had all necessary parts in the truck. Fixed everything correctly and then Tested everything and made sure nothing was leaking and all of the system was ready for use. Great Experience!

Daniel was amazing. Great customer service and explained the whole process to me. The price is amazing. I switched from another company because they were charging me twice as much and their customer service was not the best. Thank you Daniel and Choice Home Warranty for the great customer service and I will recommend you to my family and friends

I am currently with another home warranty company. However, the sales rep with Choice Home Warranty was extremely helpful in explaining the value with Choice. There is more value for my money. They cover more for less than I'm currently paying. All of their call center staff is in the US. PLUS, I'm being told that there ARE service providers in my area. This is HUGE!!! It was a no brainer to switch.

I turned on my ceiling fan and immediately smelled something burning. Then I looked up and saw fire sparks. I immediately turned the fan off and called CHW. At first I was told that that the fan is not covered under my warranty as it was not ‘normal wear and tear’. However, when I mentioned that under my warranty’all electrical issues’ are covered, the service manager proceed. I had 3 different companies attempting to remedy my very serious issues. When the electrician came yesterday he told me that the fan has to be replaced and that he would need to check the electrical wiring to make sure it is safe. However, much to my disappointment, CHW denied this request. Now I am waiting to speak with a supervisor to make sure of my safety. I don’t want my house to burn up.

Every time I submit a claim, Choice HW informs me of the name of the service provider and the scheduled date and time of service. However, the the service providers always informs me that the date and time of service provided by Choice are meaningless and I need to contact the service provider for accurate information. This is true regardless of who the provider is.

I have a old unit and needs to be replaced. I had it since 2012 and the tech that came here said it needed to be replaced. I am a Veteran of the Army and was denied. It's normal wear and tear but I was refused so I'm not satisfied.

He was great. Very thorough and explained everything! Was very happy with the time he took to properly evaluate the appliance. What I am not happy with is the appliance needs to be replaced and I will get an email for a gift card for Lowe's. That in itself is fine, however, it can take up to 30 days to get it. What is a person supposed to do without a refrigerator for 30 days??

Would recommend him to anyone. I definitely will recommend him to my neighbors. Very knowledgeable person. Great work ethic. A hard-working nice guy. After he finished the work he cleaned up everything in the garage. Was very reasonable, very responsive. I don't know how much more praise I can give him. All I know is that he was very very very good.

If you expect to use your own quality contractor, this is a HORRIBLE company to work with. My AC went out and they initially told me I couldn't use my own contractor. After complaining, they sent me a list of what they needed from my technician. By the way, you have to call in to talk to anyone, and it's always a "callback" situation. The customer service people are all ** with thick accents. When my tech finally sent in their requirements, they moved the goalpost. I had to send a tech back out to take more photos and provide more detail on the diagnosis and the repair costs.

Technician did his homework before coming to make repairs. The toilet with the issue is a designer toilet found in very few homes. He knew what to look for and made repairs in minimum time. I highly recommend technicians from Art Wolf. He came on time, having studied issue and prepared to work.

The only recommendation that I have is that people that the people in customer service speak English and be more familiar with the problems that we encounter. I had to call SEARS myself to see if they can come quicker since I had a large flood. CS told me 7 days. Too much with flood.

I cleared stated in my original claim that I had an outside faucet that was leaking. I worked. To repair it needs to be done from inside my home. You sent the plumber (2 weeks later) knowing that this claim would be denied, so I paid the $85 service call for nothing! You state the plumbers you send do not know what is covered under your policy. I’m requesting my service fee returned. Your customer service agents Sophonie ** lied saying she had no supervisor that I could speak to and then Densisha ** got on the phone claiming she was her supervisor?!

We had an intermittent problem where the garage door would open but wouldn’t always close. It first occurred a couple weeks after we purchased our home. Our technician was excellent. He diagnosed the problem and fixed it quickly. He then patiently explained the problem to us and how we could deal with it should it recur.

Just submitted a claim and now awaiting more info to get my AC fixed. This is my first claim with Choice Home Warranty and filling out the claim form was super easy to do. I am hoping that any other claims will be this easy. I will make another review after my AC situation is finished.

My air conditioning has been messing up for a while now. I've had 3 issues, the same thing each time, within a year's time; freezing on the unit. Each time a technician was sent out, they diagnosed the unit of having a leak, and needed a new unit. They basically "bandaged" it and the issue kept recurring. I put a claim in on May 16, 2025, and didn't get a technician, through Choice Home Warranty, until a week later. On Sunday, May 25, 2025, a technician finally came out to diagnose the problem. It's basically the same issue, a leak. Yesterday, May 28, 2025, the technician came out, just to do a test! I thought that he was coming to repair the unit, but it wasn't to be. Last night, I got an email stating that the technician was authorized to repair the unit, with a charge of $156.54, supposedly for other charges.

Mystic Services was tapped to diagnose and repair a non working ceiling fan. They were quick to respond and the appointment was set up less than 24 hours from the submitted ticket. They called the day-of to confirm appointment and were kind enough to wait for me to get back to the house. Excellent customer service and expedient repairs; Thank You!

Even though my claim was not approved by Choice Warranty the technician they sent out was transparent and timely. They completed a job in 30 mins that others have wasted my time and money on. It was still money well spent for the service. The claim process was straightforward and even though I was distinctly not having my claim approved the reasoning was clear and transparent.

This is my first experience with Choice Home Warranty. It was a great experience knowing I got what I paid for without any extra charges. The technician was great. He was friendly and explained the situation and the process. He cleaned up after the installment and also explained what he change again.

Our shower was leaking about a gallon a day. You coordinated Nick’s Service to deal with the leak. Nick’s did a great job in a short amount of time despite the bad cartridge being frozen in place. They were a great choice and were efficient and great to work with.

I had a washer and a refrigerator that messed up. I made a claim with Choice Home Warranty and the technicians they sent out were excellent. They came out promptly and diagnosed everything properly. They got my washer fixed right away as soon as they got the part. And for the refrigerator, I'm still waiting for a voucher because they deemed it irreparable. They said it could take up to 30 days.

Quick response and excellent partnership. Jacob came on a Sunday after I filed late Friday. Choice is the best! My previous home warranty was late in responding…sent sub par contractors. I have them for several homes and switching to Choice was the right decision. Their contracts are clear and define what they will repair. I highly recommend!

I've had Choice Home Warranty now for about 10 years and I have to say that the coverage has gone much better. The service is pretty much the next day and in the case of appliances that break down up gotten decent reimbursement so overall have had positive experience and would certainly recommend Choice Home Warranty to others

I was a little bothered with the upsale attempts. I told the salesman what I could do, but he was persistent. I understood why. He probably gets paid commission. I did a search for the best home warranty companies, Choice Home Warranty was number 1 on two different lists. So that’s why we went with your company.

Here is the reason I am giving Choice Home Warranty such a negative review. I have been a customer of theirs and had their warranty for 11 After three years. It was just my fault that I kept them this long. I have had trouble where they have denied 3 of my claims and once instead of getting a replacement like in kind refrigerator I had to settle for $600.00 for a big double door refrigerator. Two of my claims was for leak in my gas line and both times they declined it because the gas line was after the meter but not in the home yet even though it’s considered mine because it’s on my side of the meter. The most recent claim I had was with my water heater which had an internal dripping on The burner which caused it to go out. Not sure what part of the water heater they do cover because they could not explain to me why this was denied and what actually would be covered. I don’t think anything is covered. No way would I recommend anybody to use choice home warranty no matter what other reviews are there.

Purchasing coverage was quick and easy, as far as the service they deliver in a time of need, well that will be left to question as I hope I never have to use it. My hope is in the event I do need to use this service, is that it goes as smoothly and quickly as it was to purchase the coverage.

Have an appointment with a HVAC company within 1 day. I feel this is a very timely response and we will see what happens next. In a prior claim Choice contractor attempted to repair the appliance and when they could not they provided a replacement amount that was fair. I also have another claim in process where they could not find a qualified contract in a timely manner and they gave me a reimbursement process so I could find my own contractor.

Dryer stopped drying and not heating. Filed a claim and within a day was picked up. Company actually came out on Memorial Day to fix it. Turned out my heating element went bad. Technician did a great job. Very professional. On time and notified me when he was on the way. Would definitely recommend to anyone. Been with choice warranty for several years.

After using other home warranty companies, we have found CHW to be a great choice. They have contracts with vendors close by & they have always been quick to respond & quick to get the repairs made. We are far from major cities & they have found someone to get things repaired & up & running in no time.

Jonathon arrived on time and checked out the pool pump. He checked the electrical system first and found it to be working properly. Then he tried to turn the pump on. He tried several ways to get it to work. Despite having electrical power, he determined the pump to be shot. He said he would request a new pump. Hopefully he will come on Friday and complete the installation.

I signed up for Choice Home Warranty five years and almost six months ago. I was told I had the VIP package and a list of all things covered on my plan. I finally thought I could use my plan and called to verify. I was told I had the best plan possible and yes I was covered. Technicians were sent out and they said no problem. Later that day much to my surprise I got an email refusing to cover me on my plan. I called and was told exclusions apply. Nowhere did I see on my page even in tiny letters did it say see exclusions or exclusions apply. I was then told to see section D number 4. I didn’t not or ever have any such info.

Claims are completed in a timely manner. Customer Service is good. I only had one situation when the vendor wasn't good. A year later they assigned the same one. I requested another one and changed it right away. The new vendor was great. So far I am very satisfied with Choice Warranty.

Richard my salesman did a very professional and an excellent job. Gave me all the information I needed and I was satisfied and purchased my home warranty through Choice. I checked with several other home warranty companies and either the rating was poor or when I talk to a rep, they didn’t give me the information I need. I didn’t feel very confident that they were the right company after speaking with Richard. I was 100% confident I was with the right company. Thank you.

The technician came in, assess the issue and told us he had to order the part. He received the $100.00 deductible and said we will get a receipt on email or messages. That didn't happen so the next day we called Choice warranty and they told us the part was ordered 4 hours on 28 May 2025 and when the part comes in the technician will call us to put the part in the dryer. We feel relieved but I don't like not having a receipt before the technician leaves with my money.

Have had 2 previous repair calls for the same issue with my washer. 1st repair (clutch) lasted 1 yr. 2nd company replaced computer. This repair, a different company, leveled the machine, elevated it off the floor and pulled the drain hose back and secured it. So far so good. Have paid $255 so far for 3 service calls. Will evaluate re price of service calls, cost of plan and replacement options if this problem continues.

Mr. Kool Air Conditioning was very professional, He diagnosed the issue with my thermostat and replaced the defective thermostat, ran tests to make sure the blower and condenser were working properly and no other issues were found. Unit is working normally, I am very satisfied with the contractor that was assigned to do the repair. Mr. Kool contacted me and was on time and work was done in a timely manner.

Repairman was very nice. Came to house days earlier than expected,. My complaint is how Choice handles replacement of appliances!!! Who wants to wait a month And be told where have to spend money. Also do not give fair Value on them,!!! First real issue I have had with Choice.

This was my 1st experience using Choice Warranty. So, I wasn't sure what to expect. I talked with the claim specialist, he understood the problem and submitted the claim. I was given a 24-hr or so schedule. The Tech was supposed to show up between 11am - 3pm. I called the Tech at 1pm for a time check and was told he would be here between 2pm - 3pm. I called again at 3:50pm and was told he was on his way. I understand problems can happen, but I would expect a call from the tech to update on running late.

It was so easy to get started and sign up. Hopefully we will never have to use it. This was recommend by our friends. They are already clients of Choice Home Warranty. The representative was very informative and he provided a lot of information. He wanted to make sure I was completely aware of the program.

Honestly Choice Home Warranty is the absolute investment in my home I’ve ever made. All the exclusions are designed to Deny You a repair. Don’t walk away from CHW - Run far and fast - I’ve never once had a single claim resolved fairly, on time and without a fight.

The enrollment process was easy. I saw an ad on Facebook and was interested. Just a few clicks and the agent was calling. He was able to offer me a discount and payment options that were easy to understand. I hope that filing a claim is as easy as the enrollment process was. I will be sure to share that experience as well.

I have used Choice for appliance repairs in the past (3 times) and the appointment was always in 1-2 days. This time around it is a week out. I wonder if there is an opportunity to look for a professional who can come in early. I did speak to the assigned technician and he had a curt no to the option of any earlier appointment.

The technician texted me days before coming out, asking questions about the problem and asking for pictures. He texted before coming and gave an estimate of his arrival time. That prepared him for the repair. When he came out, he had the new replacement part. He was able to quickly perform the repair and it now works perfectly, like new!

Arrived on time, very professional, explained what he was going to do and started to repair my dryer, he did a great job. My dryer working great now. I am really glad that I have Home Choice, this is the second time I called and fast response from Home Choice and the repairman.

I am unsure whether to attribute this rating to Choice Home Warranty or the contractor. The contractor would receive a 4 STAR rating. He demonstrated improvement from his initial visit to repair my washing machine. However, Choice Home Warranty has been a letdown. Their practice of significantly undervaluing appliances needing replacement is concerning. Specifically, the $818 offered for a GE PROFILE FRENCH DOOR REFRIGERATOR, which costs almost $3000 to replace, is unsatisfactory. The company's performance has been disappointing. It's time to consider other options.

Bosch came out earlier than expected. They were totally thorough and very professional. I would prefer that I receive them each time. I place a claim instead of Budget Air who did not do a proper job. They were the first (Bosch) to come out here when I first joined Choice and they were the only professional ones that I have dealt with ever since.

Promptly arrived on time. Efficient. Was respectful and repaired Disposal switch, 2 non-working outlets. The repairman spoke limited English, but did a good job of using his phone to translate to English and communicate by showing me the written version. He did a great job making necessary repairs. I have not yet received an invoice for the work completed and would like one. Please email an invoice.

They were very accurate and checked the situation out fully. It was bit hard to understand their speaking but it did not matter as they were professional and on time. I requested that they come at a certain time and they did so. They called me on their way to my home as they were in traffic and time was important. I would highly recommend this company.

The service claim was approved quickly, the assigned technician arrived during the scheduled time, and the repair was worked efficiently. The issue was resolved and appears to be fixed. We were pleased with the overall service, and the process worked as it should. Would continue to use this company in the future.

All I can say is research them. I called in a couple of work orders that took weeks for someone to come and then I pay my service fee and they deny claims. They will not do what they call you and promise. Be careful in your choosing. One claim I had it took over a month and four technicians to come out for a hot water heater. One company they sent said no because of how Choice wanted them to fill out paperwork before submitting the claim. This was a red flag for me, it was like them going through the yellow pages looking for someone. One guy came and didn't bother to write it up. Promised he would that night but Choice said he never did and I paid him and even gave a tip. Had to go buy it and get someone to install at Christmas time. While I had to wait for CW to reimburse me partial. Not good businesses.

The company you sent out to repair my roof leak over exaggerated the problem. They want to rob you to say he did a whole bunch of work. Not true. You denied me because they lied about the problem. I went up on the roof yesterday with some flashing, repaired my roof for $25 and my time. I am 70 years old. I don’t need to be climbing up on the roof. You need to check your vendors. They used to send out quality people. I am not happy. I’m very dissatisfied. I like to get my $85 back. It’s a joke. I don’t like being robbed ripped off like that. I’ve been with your company a long time. Shame on you. Shame on them.

The tech was here long enough to tell me that my washer was very old and they no longer make parts for it. He said that I would be hearing from CHW regarding my options. I am now waiting on a Lowe's ecard to purchase another wash machine. Downfall is that it could take up to 30 days to receive.

Still waiting to hear from the contractor. The system had frozen over so we replaced the filter and put the system on fan only to defrost. After letting it dry out, we started the a/c again and it seems to be cooling now. Your automated phone system is terrible. Very low volume made it hard to respond, so my answers were not understood. Finally used the website.

After I filed a claim online I heard back from a company shortly after and they scheduled my appointment then. The company that came out to fix my A/C was professional and knowledgeable. The technicians explained the issue and even showed us the part they had to replace. They explained why the part most likely went out/malfunctioned and they also gave us tips on how to maintain the unit.