Choice Home Warranty Reviews

Choice Home Warranty made the entire process easy. From scheduling the appointment through the completion of the task at hand. The technician arrived on time and completed the task with no issues. He was knowledgeable and extremely respectful of my property. I would recommend his company to anyone who is in need of a plumber.

Where do I begin? Our AC stopped working on 6/11 during a month long streak of 100 plus degree NC weather. It took exactly a month to have a compressor replaced on a 22-year-old package unit when the unit should have been replaced. Choice and the vendor I was forced to use ordered the wrong compressor and then spent the next month giving me the run around as to who was waiting on who to order the compressor. I called CHW and the vendor every day pleading with them for an update, a time frame anything. Nope.

Technician found the problem the evaporator was leaking, parts were no longer made. Choice quickly offered compensation for a new refrigerator at about half the cost. That is not as advertised as they say they will replace the appliance. I also didn't like that the compensation takes thirty days to receive. I needed a a replacement in a day so as not to lose all the food in the refrigerator.

I was very displeased with the service from Choice they were supposed to call me at a certain but no call, I finally called them and got a new service agent, they did not replace my washer, instead they made me an cash offer way below what it would be to replace my offer. I did not have a choice as to who I can buy from to replace my washer.

It took him only about 3 minutes to diagnose the problem and then He moved the fan directional switch down and the fan started working. Easiest $85.00 He ever made. If He had a conscience, He should have felt guilty and not charged me anything or at least a more nominal fee!

While the actual repair was done well, the length of time it takes to get a technician to my home is always much too long!!!! With the volume of repairs needed for your Home Warranty customers in this area, more technicians are needed badly! Please address this need so there is not such a long wait in the future.

I am not sure of a few things. I have question about their services. I am not sure if they're so big that the customer service is a little slack. Confused. But, they get around to solving your issue. I am not sure when something happen within your home there is anyone really listening or concerned to help you get your issue resolved. You're forced to manage your own tickets.

My air conditioner had stopped working right before the first heat wave so I made a claim and an HVAC technician came out a day or so later and took care of everything. A week later he was back with a new compressor and had it installed in less than an hour. And the only out pocket expense was $85 for the service call.

Andrew was very helpful, listened to what I needed. Made the process painless. Thank you for your time. I feel confident if I need help that you will be there. It was nice to have the option to add the roof and the extra fridge and to have the home covered in the event of an incident.

I turned in service request Wednesday with clear description that condenser fan not running. Initial tech response was late Friday afternoon. Confirmed fan motor needed. Next Tuesday before return. Simple 45 minute job to put in a universal motor they could have had with them initially. All this during 100+ degree heat.

I first thought the problem is just with the kitchen stove. The contractor came to check and found it was the problem with electrical system. Then initiated second claim. The electrical contractor found that was PG&E service side problem. Fortunately PG&E came to repair their equipment in the same day.

The technician sent out was professional and did a quick assessment and explained the next steps for follow up and that parts would need to be ordered and informed me that I would receive an email for the follow up appt to fix the issue and how long it would take.

Received call for information on a yearly warranty. Devon was very knowledgeable and patient with my questions and concerns and ended up buying a 3 year warranty. Thank you. Devon took the time to explain the monthly cost, the yearly costs and the 3 year contract for Choice Home Warranty. Also was able to have the service fee for the company coming out to my house lowered which was able to save me more money.

I'd give 0 stars If I can. They absolutely make up reasons for not paying anything to your claim! In the policy it was mentioned that they cover the pool heater and then the pool heater got broken. Refused to pay for it and gave me a ridiculous quote from their vendor because it was broken by the effect of a rodent. Also, careful guys when they try to sell you, the salesperson won't mention that If they do fix anything in the period of the agreement and you decided to cancel it they will take back from you any fees that they paid for!

Overall Choice Home Warranty did stand behind their policy and resolved my HVAC problem. Very professional, polite and customer focused in all conversations. Onsite Technician was Awesome! Eric G. With Sears Repair of Ft White, Fl was knowledgeable, efficient and took the time to explain the problem and solution. Highly recommended as a Technician.

This is a waste of money and seemingly a scam for them to take it from their customers. They apparently don't intend to cover anything, as they have a catch all claim for any issue that it "isn't a part of normal wear and tear". We have an issue that is obviously part of normal wear and tear that was refused coverage. Save your money and pay for your own repairs.

Aaron ** is OUTSTANDING! Out of 5 warranty companies he is the only one who emailed me with detailed info. All others just kept calling and calling. Choice Home Warranty has an excellent senior package for 3 1/2 years. I have already recommended Aaron and giving my friends and relatives his number and a list of all this appliances and things covered. He was the most pleasant businessperson I’ve dealt with in years. Thank you again, Aaron. Cathy **

The technician was very thorough and went over my whole AC system. He determined that it was not the source of the leak. He then checked my Freon levels and also flushed out my drain lines. He then checked my Water Heater and found the leak. I called Choice and reported that finding.

I have been without my refrigerator for 16 days! The technician submitted the diagnostic 4 days ago and nothing has yet to be done!!! CHOICE makes no attempt to be helpful! I am so frustrated!!! After making numerous contacts Monday, Tuesday and today, today they say they received diagnostic yesterday. Technician insists report sent Friday!

Spoke with 'Danny' for about 20-25 minutes about the Choice Warranty offer. The issue in my mind was affordability for the monthly payment and the service call when/if one was needed. A number of offers were discussed and finally we came to a agreement. 'Danny' was pleasant and knowledgeable but I needed to give it some thought based on our ages, health and income.

Putting in a claim is easy. The number of things that can be claimed is very comprehensive, and hopefully (I haven't actually had a tech show up yet) the service is quick to get a tech out. I do have to say the multiple emails a day advertising to me when I have a year of coverage already is extremely annoying.

I calls customer service to report my hot water heater has a problem. The only thing I would like in the conversation is “is this an emergency?” Or “do you need help immediately?” And the option to talk to a human. I’m not sure if I should unplug my water heater? It’s boiling water at the bottom and tray is full of water

They were able to schedule a technician immediately and he came on time. He was very polite and found out the problem quickly. Unfortunately it was a problem in the waste line not the washer. I was able to get it taken care of with a plumber and they cleared the blockage in my waste line. Everything works fine now.

Avi is not a small talker but he is very efficient in troubleshooting and finding resolutions. He is also quick in remediating once issue found. Again, his persona may come brusque but once you get to know him, he is a good person to have managing your issue.

John W. ** assisted today with the initial intake process. I was grateful for his assistance. As well as his considerate contact information should I need future assistance. Most appreciative.... Nothing more to add.

In process and waiting on Choice Warranty. Choice is not responding at this time. I would like to have the A/C unit replaced because of the age. It was installed in the 80’s when the house was built but you will throw parts at it. I've have only used this company only once for the dishwasher.

Seth ** is professional, personable and knowledgeable. We support the new policy of having an agent to contact in case of any problem. We have full confidence in Seth **. Seth ** took ample time to answer ALL our questions with obvious knowledge and experience; the best of all worlds.

No one showed up for the 5 appointments. No explanation was given; all Choice Home Warranty would do was reschedule an appointment with the same service company. I lost five days waiting for a technician that never showed up. The second claim resulted in a denial of coverage for a common refrigerator ice maker problem. I was told it was a manufacturer's defect.

My experience has not been that pleasant. I find it very difficult to speak with customer service and it is almost always a pain to get something repaired. I would not recommend anyone at this time. The inconsistencies do not fair well for the company. Even the technician that come out complain about the company. That states a lot.

The technician took his time to understand and resolve my problem. He is the first of the many technicians that have been out for the same issue to at least try to diagnose the problem. The others would tell me they couldn't find anything wrong and to call them back when the issue occurred again while collecting the fee each time. He was courteous and listened to my concerns. I am very pleased with the service I received.

Matt was prompt, very professional but very pleasant. Communicated the process and did a great job! I would definitely recommend him for your electrical needs! He even checked the other nearby outlet because it was on the same line as the one he replaced. Great job - represented Choice Home Warranty well.

Peter diagnosed the issues with my garage door: broken springs, frayed cables. He was able to replace both springs and the compromised cables during his visit. He worked late into the night knowing my heart surgery the next day would strain my wife if she was unable to close and secure our garage door after taking me to the hospital.

I just wanted to thank you for your help in repairing our broken air conditioner in the middle of one of the hottest summers on record! We are seniors and physically cannot live without it! The repairmen were friendly, fast and most importantly, competent! Thank you so very much!

I called to report a problem with my pool. I did not speak with a real person, but left details on a recording. At the end I was not told what the next step would be. As of 24 hours later I have not heard from a real person. So far, I'm not impressed with response. This is my first claim. We'll see.

AC service took 3 weeks! Service tech Jim was great, fixed issue quickly, on site. Garage door springs, again took way too long to schedule repair. Warranty covers very little, had to pay extra for pulleys, cables, etc. Repairman, Charlie was great!! Once onsite, repair was quick!!

Always on top of items due repair, set up appt quickly, always there when you need them and very friendly. Answers the phone very quickly if not busy. Always a friendly and caring company. Follows up quickly if an appt is slow moving up the ladder. Always in your corner when it comes to the repair.

We were up and going once the technician arrived. The only downfall is it was 72 hours from the time we put the claim in until the technician came to the house. We have 2 kids and 3 animals and it was 90+ degrees in the house in the afternoons - evenings.

The technician was excellent. Inspected the component, saw the problem and fixed it in 10 minutes. I didn't know I would have to pay in cash. I didn't have any on me. He waited for me to go to the bank to pull some money. I would recommend this particular technician to anyone. Name is Brian.

The contractor was available within 1 day of asking for help. Very professional and courteous. Explained what was wrong and what needed to be done. Repair work is working properly and feel very satisfied with this contractor. I would highly recommend this contractor, Elite Service Electricians, LLC. Thank you for having such a capable Electrician in your contacts.

Please do not assign a service call from Sears Home Services! They were supposed to service my air conditioner on Thursday, Aug. 1st. The email from Choice Home Services said they would be here between 7am and 6pm! They never called nor did they show up! Finally received an email stating they would be here next week Friday Aug 9th! And of course I live in Louisiana which is going through the HOTTEST days on record! Needless to say I was not happy! After numerous calls, you reassigned the service call to Jesse James Heating and Cooling! Mr. Jesse was outstanding and corrected our problem! I will admit I was happy that Choice did return calls!

Recently switched warranty co only because of cost. Choice never sent my policy which I thought would come in the mail. 2 months in my AC begins making a loud noise. I look for my policy & realized I never received it. It didn’t come in the mail & wasn’t in my email. I filed a it claim & it was denied as pre-ex. Prior to this claim I wasn’t having an issue with my AC. They email me the policy & it says known or unknown pre-ex not covered. Wish I had read reviews prior to purchasing & had known of clause I never would have purchased this warranty. I guess I was thrilled about the fact I was saving money. Now screwed. Cancelling immediately.

June 23, 2024: Sears Home Services was assigned to your claim with an appointment scheduled for. June 26, 2024. A $85 service call fee was required. June 29, 2024: Jackson HVAC was reassigned to your claim, with an appointment scheduled for July 2, 2024. July 8, 2024: You inquired about the progress of the repair, and the company stated that the repair was authorized and in progress. July 10, 2024: You expressed concern about the extended timeline and urged for approval of the necessary repairs. July 16, 2024: You questioned the delay, noting that the repair request was submitted on June 25th. July 17, 2024: You suggested replacing the coil instead of the TXV valve, citing cost-effectiveness and efficiency. July 23, 2024: You expressed frustration about the 30-day delay and the record heatwave, urging immediate action. July 31, 2024: You reiterated the urgency of replacing the coil and highlighted the financial burden caused by the delay.

Everything has been great so far. Ken was very helpful and patient. Explained everything and worked to get us the best deal he could. I’m very optimistic about our new policy and my wife and I feel much more confident knowing that we have such good protection of our home.

Kenneth ** was exemplary in reviewing my case. Promptly contacting me at the time allotted. He was very cordial and professional. Mr. ** is an asset to the company. Much kudos! I appreciate everything from keeping me informed every step of the way to coordinating tasks to repair my appliance.

My experience was very good. The rep Bryan was very helpful and knowledgeable. Answered all my questions. I previously had Choice before. Was not happy with technician that would come out. So cancelled and now returning after 2 years. Looking forward to this next year with Choice. Hopefully my experience will be more positive this time.

Took 4 visits (and you made us pay for 3) before you admitted the dishwasher could not be fixed. Then it took another month to get a gift card for a replacement and we had to use Lowe's - who had only expensive alternatives. Not a great process and took over 3 months total.

First of all, it was impossible to schedule through choice the appt with less than an 8 hour window. Then I talked to the Electrolux folks, who said they could not do it on the original day, with a shorter window BUT rescheduled me for today from noon to 5, which I accepted last week. I got numerous texts and messages to confirm this time, which I did. Then, this morning, I get a test around 8:45 am telling me the technician will be here in the hour! I had to cancel a 9 am appointment, which cost me a $15 cancellation fee. And now I have to wait for the part to get here and another week to get this fixed.

Electricians came to check into operation of ceiling exhaust fans. Fans are working, but mold is growing on the ceiling around the fans. Electricians feel that this is a plumbing issue, as fans are working properly, and water is now dripping from the fans. They said they would return to replace the fans once the plumbing issue is resolved.

The technician was very prompt & professional but I was very disappointed it cost $435 to get it repaired, not the $65 I had expected. The spring bracket & the balancing of the spring was extra. Not a good surprise! Apparently the garbage door itself is not covered & it is damaged along the bottom of the door because when the spring broke & it slammed down.

Frig was over 15 years old - tech recommended Replacement. Will be given a Lowe’s gift card Towards purchase. Had to accept the amount offered. If you disagreed, you had the ability to state your case. Everything up to now went quickly. Just waiting for the gift card to be received.

I was very satisfied with the company that came out to fix my AC unit. K&L Heating and Air Conditioning. The gentleman came out and fixed the issue in no time. He was on time and very professional. I am Happy with the service that I received. If I need work done again I’ll be contacting K&L Heating and Air Conditioning.

Took two and a half weeks to get a tech to come and address the problem. Meanwhile spent just short of 600 dollars keeping my 96 year old mother-in-law in a motel because she were having problems breathing. When the technician came to check/repair the unit he did a great job.

We were able to get appointment within 48 hours of job request. LB Mechanical responded my call and text message regarding to the scheduling when I had to change the appointment. We had problem with our bathroom faucet, and they came out like he said he would, and took care of the problem immediately. He was prompted and very helpful. Very please with his service.

Bill ** was timely, efficient, and just wonderful to work with. He communicated frequently, and arrived right on time. He brought the replacement with him, so there was no waiting for repair. Pleasant personality and evaluated the need for a kitchen sink faucet replacement. He had driven over an hour to get here, but was still on time.

The process of submitting the claim was fast and easy to do. The whole experience was great. I am glad I chose Choice Home Warranty. I highly recommend them to anyone with a home. The warranty saved me a lot of money in replacing my AC unit. The whole process was completed quickly.

Door was totally out of order and is now functioning fine. New pulleys did the trick. Working like new. Repair man came on time and worked efficiently. Excellent and courteous service. A good experience overall, per usual.

Since I had Choice I had great and professional service. I would recommend Choice to family and friends based on my own experience. The service I received yesterday was great. My washer had and could not be repaired. So based on what the serviceman recommended that Choice will be sending my E-gift card to help in my replacement for a new washer from Lowe’s.

After having to wait 4 weeks to get a condenser installed in this 95 degree heat, I decided to weigh my options. My coworker mentioned Choice. So I decided to review the website to view what was offered. After speaking with someone on the phone, I decided to switch from my current home warranty. Monthly premium was lower and so is the service call.

It took way too long for you to find someone to fix my toilet. The plumber did a good job when he finally came, but I would have liked him to come sooner. It seems like every time I have claim, it always takes a long time for you to find a service company.

Ice maker not working and fridge freezing everything. ED from GE came and fixed ice maker and had to order part for refrigerator. Had part sent to my home and returned 1 week later to replace it. Great job and very pleased with job. Thanks CHOICE Home Warranty. Dale

Technician was good, went out of his way to get me in his schedule. My dissatisfaction is with the appointment set up. I was not told in advance that cash or check only would be accepted. This made for awkward moment for me and the technician. I feel Choice should have informed me at the time I was notified of the appointment schedule.

HVAC is not cooling the house below 80 degrees during the day. It's going to take a week before the repair company can make it out, but I would hope if my system had completely failed they would have come out sooner. This is my first claim with Choice Home Warranty and hope to be able to give you an update once repairs are complete.

I initiated 2 warranty claims online for a cook top and a garbage disposal. Choice responded immediately and got service workers to my home very quickly. Both repairs were done to my satisfaction. The plumbing contractor who replaced the garbage disposal did not wear protective booties and scratched my hardwood floor.

My Frigidaire refrigerator fails frequently. It burns the power supply board six times in a one-and-a-half-year period, and each time, it takes at least fifteen days to repair. We requested Choice to find the root cause of this problem. However, the technician Choice chosen (Sears) each time does not have the capability to find the root cause of the problem. Now, even they do not check anything; instead, they order the power supply board and replace it. We also requested to check the possibility of replacement, but they replied, "we are working hard to find a qualified technician to find the root cause."

Overall, I am happy with the speed, quality, and cost associated with Choice Home Warranty. I would recommend they do a better job vetting their contracted technicians. I've experienced 3 companies in the past 6 months whose workers have been incompetent, rude, no showed scheduled appointments, and overall unprofessional. These people are coming into our homes. It's extremely important that they are reliable, knowledgeable, and safe to have around.

Initial coordination has been pretty good, awaiting to see how the actual service will be. Not sure if I like the option to contact my own contractor, just gives the perception that Choice will not be timely in finding a qualified contractor. Awaiting an email response as to Choice finding a qualified contractor and how long a wait will it be until they can schedule service at my residence. Timeliness and quality contractors are critical for home warranty company to provide.

My home AC went down, outside it's 111 degrees and inside the house it's 95 Degrees. When the fix repair/replace request went in, it was more than 48 hours later when the approval was received. I guess their approval department doesn't work weekends. This is not a good customer service response and should do more, especially when heat goes out in cold climates of cooling goes out in hot climates.

Choice is great. I've had numerous other warranty services and Choice is by far the best in every way. Enrollment was a breeze. My claims were extremely easy and the servicers were great. I went with the three year subscription plan which I am very pleased with. I submitted four claims at once. They automatically used the same company for most of them, which made the process extremely smooth. I even had the same technician which made the process even smoother. Highly recommend to anyone who owns a home.

Worst company ever. Bought a house and moved in. AC didn't work, put in a claim in May. The tech they contracted through did a no show and then kept rescheduling appointments, wasted my PTO. After 3 visits, blower motor and capacitor replaced, freon refilled and sealant added, it was the end of June. 1 week later, AC still not working. Submitted second claim beginning of July. They couldn't get a tech out until July 18. (Different tech company from the first claim.)

This is the first time I have used my home warranty and I am very happy with CHW. You have taken very good care of me and my family. The techs you recommend were very respectful and knew what they were doing and they were on time, kept their work area clean

Yousef was beyond helpful! A gem of a guy, you guys are lucky to have him! He helped me navigate reinstating my policy and was even helpful with upgrades. He was kind, patient and wonderful! I recently went thru a horrible divorce and didn't know anything about homeowner insurance. He was able to explain to me in great detail and get me the best policy

Mr. **, he went direct to the point topic. Explained very well exactly what I need to know. This will be announced to all my family and friends and my FB acct. 300% I will recommend CHW. More Power and God Blessed. Thank you and Have a Blessed Day.

Very satisfied with his job, able to fixed it in not even 30 minutes. I will recommend to my friends and family members. Very nice person. Knowledgeable, professional and on time for my appointment promised. Also Choice Home Warranty customer helpline is very easy and convenient to deal with.

Called to get a new warranty. Customer service was extremely helpful. Answered all my questions and was able to get the best pricing. I hoping I have a better experience with any claim than I've had with American Home Shield. Already love the customer service. If that is an indication on how they handle claims I'm pretty sure everything will be great.

Igor **, with GSA Appliance, did an outstanding job in repairing our clothes washer. Located the source of the water leak and broken support brackets, order the parts and came back the next day after receiving the parts. Very neat and explained what he was doing. Would highly recommend for any type of appliance review.

The technician from Just Cooling was excellent and very efficient. He answered all our questions patiently and provided guidelines to prevent future issues. In contrast, the person from Sears Cooling was not satisfactory. He struggled to diagnose the problem, which left us frustrated and unresolved. We highly recommend Just Cooling for their professionalism and expertise.

The technician was awesome. I would request him every time!!! He was professional and knowledgeable. He fixed the dishwasher right away and diagnosed the dryer accurately. This has been my first positive experience with Choice. I highly recommend Kor solution and Tom as the technician!! The ridiculous thing is the previous tech that came out missed the easy diagnosis.

I spoke with Anthony and he was very knowledgeable and helpful in helping me select the best coverage I have been able to find and I feel as if I got a very good price. Thanks Anthony. So if anyone is looking for a complete home warranty package, please contact Choice Home Warranty and I promise you you will not be disappointed. I hope I never need them but if you're a homeowner you know that one day you will definitely need them. Thanks. Eva Anneda **

Although, the technician assigned came one day later, he did a very good job and fixed the problem... He used his vast experience in trouble shooting the problem and performed an impressive job... Besides fixing the problem, he checked the performance of the system thoroughly and corrected all existing problems. He even tested the thermostat to make sure that the settings are correct. Thank you CHW.

My microwave broke down and I accepted funds in form of Lowe's gift card and the wait was up to 30 days. I am disappointed because it's inconvenient to warm up food on the stove top. I have been looking for the card on my Email but I can't find it.

Took care of a bad switch in no time at all. Would definitely recommend and also use again. He was very knowledgeable and keep me informed on everything that was going on. Was very fast and efficient when he had to go to the store and buy. A new switch.

This company send a technician to fix one issue. When it was fixed the technician find there is another issue with our pool equipment that was not working for two weeks. They refused to take care of the second issue because they said we abused it and it’s not normal use. They asked us to go after the company they provided to deal with first issue. They also refused to send 2nd opinion to see that they are completely wrong and they lied to us with “facts“ they do not have proof of. STAY AWAY from this company. We have paid 3 year upfront and we will do stop pay on all profits we have with them.

Our air conditioner stopped working in the middle of an extreme heat wave. I filled out the form online late that night when I discovered it and got an email the next day with an appointment time for the following day. The technician came the next afternoon and immediately diagnosed the problem as needing a new capacitor. Fortunately it was a quick and easy fix and he had the A/C back up and running.

Technician was efficient and friendly. He had to order the blower. It came in within the week and he completed the repair on a Saturday afternoon. The system is working at expected rate. Overall good experience. Thank you, Expert Heat & Air. What else can I say but thanks. Good job!

The technician arrived in the designated time period. He diagnosed the dryer issue and repaired it in a timely manner. He came equipped with the repair materials instead of having to order them. I was completely satisfied with the efficiency, and the knowledge of the repairman. He did a very good job.

The bathroom exhaust was not working. I submitted a claim, and the appointment was made right away. The technician reached out to me, and I explained the situation. The crew contacted me via text and made me aware of their estimated time of arrival. Upon arrival, the fan was fixed immediately! Thank you! Excellent service!

Was very quick and easy understand store. All very well, very informative, very polite, seemed to be helpful. Don’t know anything else to say but appreciate your help for all. Hope to be able to do this for a long time now to be very happy for it to work.

The claim process takes too long. No option to choose your own technician. Coverage limits are like $500 per covered item. Our $2000 pool pump broke and they replaced it with a $500 pump. Broke 4 months later. Had to file a new claim and they do not want to replace with a better quality one.

I was recommended by a family friend to purchase Choice Home Warranty. Let me tell you I have had wonderful service by them each time I have had to call. When my A/C has gone out they have made sure that someone has come out the next business day to service and fix my A/C unit.

I feel very blessed to have a knowledgeable repair two-some come to my house on 7-1-2024. They knew their plumbing business & were willing to explain all the details to me so that I could understand why & what they were doing. I highly recommend them for future plumbing needs.

I was very happy with the technician. He was caring and repaired our AC in one day. Will recommend to others. Choice was active in trying to find a technician to come out. It had been 95 degrees in our house the day before and we were very uncomfortable. Thank you for being prompt.

Was able to obtain an appointment for a plumber in a timely manner. Was told that I needed to file a second claim for the garbage disposal. The agent who was sent was patient while I obtained the second claim. Was able to speak with a representative who promptly filed the claim.

Oh my goodness! Our AC went out at 10 pm Wednesday, during 100° heat wave. Filed online claim Thursday morning, and by Friday early afternoon, we have AC again! Whew! We chose the reimbursement option to save time and because we have a reliable local HVAC company we prefer to use.

I submitted a claim, and received a claim number almost immediately, however a technician cannot come till a week later, so will leave a more detailed review. This will be my second claim in about 4 years. The first claim was denied, and to this day don’t know why. I’m giving this another try, and will update.

I have yet to be contacted by a pool technician. It has been 24 hours. I would like this matter resolved. You take my money every month without any interruption. I expect the same courtesy from your company. Please rectify this situation as soon as possible. I can not run my pool filter.

During a heat wave our home air conditioning failed. We made a nighttime request online and the technician was with us two days later. The problem was an overload causing a fuse to pop. He fixed it only to have the fuse blow a few hours later. We called him and he was back the very next day and the system appears to be working well now.

Helpful service and timely appointment made. Tech that did the work was very knowledgeable. Got us set up on maintenance plan going forward. Even needed to move appointment up time wise which was done with no issue.

I had the most amazing experience with my agent. She helped me with all my issues and it was my first time ever dealing with Choice Home. I will highly recommend them to anyone. To be widowed and never ever deal with home problems I am so thankful I took out a policy with Home Choice.

I was with this company for 3-4 years. Choice seem to always find ways around my claims. On this particular claim, I called in to have a plumber or technician come out because of the foul smell coming out my basement from the 2 traps as it appeared and as I explained to my agent. A day or two they dispatched a plumber that was not very pleasant or professional. He made note of the odor, opened one trap, standing straight up he shined his flashlight into it and told me I would need a power-flush that would not be covered by my Choice warranty. That would cost me $800 out of pocket. Then billed me $85 for the visit.

I had an electrical problem recently. An electrician was sent in timely fashion and took care of the problem. It was easy to submit claim online and I got a response on the same day that the work will be assigned to someone and I'd hear back. Electrician came on time and fixed the issue.

The technician responded promptly. Came out and replace handle on one of my toilets which have broke off and my other toilet made of just adjustments to the chain. Everything's working properly now with the toilets. And the service person was very kind and helpful. Even offered to come back if I needed anything else. Thank God for people like him for being there for us.

Because you could not find a technician for me in your list, I had to find my own. His company is not on your list, so when he came and checked out my air conditioner, he just added coolant and could not find anything else. Because he did not take pictures or have his work authorized, I have to pay the entire bill. I do not appreciate your not finding a techician and leaving me to pay the bill.

Fast service on both service calls that were back to back in the same week. The AC and hot water heater both were down and within 48 hours they were up and running and that only cost our service call fee 85 which would have been more for the type of repairs done.

Had a appointment period between 7am and 11am. Repair man didn't show, didn't call till 7 hours later. He came by and looked at the uni. Said it's a maintenance issue. Going to cost me $175.00 plus the $85.00 call out fee. I told him, "No thank you" and told him to leave. Note: I have an independent contractor coming by to service the unit for a lot less.

The last time I used my warranty on a hot water heater. Warranty didn’t pay much. Did know it was on how old the hot water heater was. Your company did not even have a service rep in my area. But it got fixed. Now the AC is not cooling. What will happen this time?

The technician was very knowledgeable and got right on the job, figured out what was wrong and offered the options for replacing my garage door opener. I was quite surprised that only $300 was covered and I had to pay twice that much and then when I went and found the garage door opener on Home Depot‘s website for $200, I was quite disgusted. This is one thing I don’t think Choice is upfront about.

The Gentleman arrived on time. He was professional and proficient. He recognized the problem immediately and went to task. He completed the job quickly and did a Great Job. He was Polite, Respectful, and Professional. Would highly recommend this individual to be used again for repairs for your other customers.

Technician immediately assessed what the problem was and ordered the parts. He will be back in a week to replace all the parts that were ordered and have been shipped to our house. We have been receiving those parts already, waiting on one more to arrive. He was very professional.

The oven bake gas valve was stuck and won’t open to release gas, tech came in and found the problem. Tech tried to order parts for the repair, the warranty company decided to give me credit toward a new stove from Lowe's in lieu of repair. The credit is only $338 and they say it may take up to 30 days to be issued. A new stove cost $700 so I am $362 short and I have to wait for the credit to arrive. The credit will not buy me a new stove.

The springs and cables should also be covered. We pay a bit of money for this service and you are paying less and less. You need to cover more parts. The experience of service is very fast. The service techs are very good. Please cover the whole appliance in the future. Thank you for this review.

He worked quickly and professionally. I felt bad that he had to travel 4 hours to this location. Geography should be a requirement prior to dispatching a repairman. As good as my service provider was, to travel 200 miles for a 1 hour job seemed a little unrealistic and non productive for the overall job that was needed.

Disappointed that it will take up to 30 days to get a gift card for a new dishwasher. It took 5 days to get a repairman to my house. I will have to install dishwasher myself as the gift card will only cover the cost of dishwasher. Plus I will have to get the dishwasher myself instead of having it delivered as I did my refrigerator last time.

My HVAC decided to stop working yesterday. I contacted CW and spoke to them. They immediately put my claim in for one of their many companies that fix them. No one could come till today. As date would have it. My neighbor came over to look at it. Here there was a clog in the tube which shut off the system. Well now it is great. No problem. Contacted CW and they canceled the company that was suppose to come.

AJ was the technician who worked on the plumbing problem at my house yesterday. He did an excellent job. He was very prompt and friendly and did exactly what needed to be done to clear the blockage. I was glad to have AJ as the technician to work on my problem!

Ultimately I ended up not needing a service call but they had an appointment scheduled the same day I called! The technician they arranged for the service call contacted me the following morning. Fast and professional service! Highly recommended!

Refrigerator diagnosed by CHW technician and details reported for repair however CHW suggested to replace the unit. CHW Client Representative and Technician were knowledgeable with their job and tried to be helpful. Looking forward to a great outcome. I have not received the benefits of repair or replacement and looking forward to available benefits.

Choice sent out a contractor within a couple of days to try to repair my microwave. Now it's a long wait to get the gift certificate since they are replacing it instead of fixing it. The email said it can take up to 30 days. That's a long time to wait for a gift card replacement for my appliance.

They were fast on getting someone out to fix my washer. No questions asked and no extra hidden fees. The repair man that came was very fast and courteous. Recommend having for unexpected breakdowns. Hopefully I don't need to use it again, but if something does break I won't have to pay high dollars for a repair.

Since l bought my warranty in March I've had two claims. One for my refrigerator and the other for my microwave. The microwave claim was easy, they gave me about 80% of the cost to replace it. My refrigerator claim was terrible. It was two months from the time l reported my refrigerator until the problem was resolved with again less money to replace my refrigerator. CHW replaces appliances at the wholesale price and wants to give you a gift certificate to Lowe's which is a retail store. We had to meet with a claim specialist for both issues to request a check instead of a gift certificate so we could shop for a replacement at wholesale. We will definitely not be renewing our warranty with CHW when it expires.

I placed a claim for the first time on this policy number ** and had to call in the claim because there was no place to indicate 'inground pool' (pump or motor). However, the agent who placed the claim was extremely patient and helpful and that was a very positive, first experience. Thank you!

Not only did my phone ring as soon as I requested a quote online but the Sales guy was very pushy. Then I received 2 missed calls the next day with No message left. Now I'm trying to reach someone to cancel and I'm getting, "Let us call you back" or sent to a VM that you can't leave a message. I'm told this Co Prorates depending on age of what breaks down so you don't get full $3000 and sometimes you pay $100 service call to be told it won't be covered.

Called ahead and was right on time. Very professional and had the problem fixed in a matter of minutes. Also, very likeable. I don't know what else to say except that I was very pleased with the work that was performed and would be happy to use the service again.

Your Technician came and noticed that the compressor needed refrigerant. He filled it up, and Said it is ready. It works all right now. The only concern I am having is that your Technician did not hook up a computer tester to see if the compressor is holding fluid or if it has a small leak. I just hope I don't have to call you back in a few weeks and throw out all the food again.

If I can give you a zero, that would be too nice. You are the worst company under home warranty and I will not resign with you. I should of listened to all the reviews before agreeing to use your company. I have reported you the BBB as well

We have had three separate problems this year with our home. Each time CHW was UNWILLING to solve the issue. The companies they used were awesome. They were helpful and smart and were able to diagnose the problem right away. And each time, CHW intervened and caused problems. They don't cover anything and give the poor technicians the runaround. Don't waste your money with this company.

I am very pleased with my purchase of Choice Home Warranty. I was with another company, but Choice Home Warranty offered me a better price with more coverage. I even received a senior discount. I now pay less with better coverage.. I can't comment on the service because I'm still in the process of switching over; however, the reviews are pretty good.

After 3 weeks of trial and error by the tech it still has a problem when it gets hot and the cooler fan over the compressor stops and heats up the compressor. He has changed the fan, cleaned the coils and still is not sure what to do next. I think it needs a new compressor which is heating up and causing the problem. It is over 23 years old and really should be changed. Please give me your suggestions on what to do next. Many thanks

CHW has done an outstanding job of assigning and completing my claims. It has been a challenge of finding a quality warranty company but it has been a pleasure to work with CHW. I would recommend them to anyone who needs a home warranty and want peace of mind. Go with CHW!!!

Waiting for repair, so far great communication and appointment scheduled ~ we are pleased so far ~ kept in touch with us through email ~ we have used Choice for over 6 years and have had great results and we don't have to worry about contacting repair on our own.

Every claim submitted is rapidly acknowledged and assigned in a reasonable amount of time. Service technicians have all been professional and knowledgeable. Customer service is stellar. Been using company over a year and their customer service reps are fantastic. I would gladly recommend this company above other. They're a little pricey but worth it.

Very Fast Service Response from technician! Nice tech. Choice company is not as efficient with notifying of appointments made in advance. They used to robo call along with emails but we do not get those anymore!? Also, rates have gotten so exorbitant that we could not afford to renew our other property!

The spring coil on my garage door broke on a Sunday I submitted my claim. It was fixed on Wed, great timely fashion. Jordans Garage Doors did a great job and fix it properly. I have filed ony two claims. Both was handled promptly and well. I plan to stay with Choice

It has been a month of finger pointing and my refrigerator is still not repaired. The repair technician used old part numbers and description for the parts. Choice Warranty said they would not cover one of the parts nor its installation. Choice said I had to pay approx. $25.00 for the part. Sears said that since Choice would not pay for the part I had to pay for the part and installation total of $566.00. Like I said this has been going round and round with myself playing the middleman because they would not talk to each other to resolve the problem. There is a possibility that it may get resolve this coming week.

I was very happy with prompt service. I called concerning my hot water heater and with a day I received an email with an appointment and the company. Received a call from the company verifying appointment time. Company called several hours before and arrived early. They received approval and repaired hot water. I made payment. Heater is working thunder.

Tech reps were professional, friendly and prompt. They made extra effort to make a service call on the same day that I called in the service order in spite of the miles and heavy traffic and bad weather. I was surprised and very much appreciated their effort! They determined the problem and in a very reasonable amount of time we had a new water heater installed!

You did what was promised and the repair was made. The plumbing is working again. The customer service and claims departments were very helpful in getting this situation resolved in a timely manner. Being new to this area can sometimes cause customer expectations to be out of sync with the business culture, but I was very satisfied with the service received.

Overall I am very happy with the service and experience. I'm especially impressed with the quick response. The company was really good about communicating and keeping me informed. The appointment was scheduled for three days after my claim was filed but I was contacted and they were able to come a day sooner. The technician was great and he had the issue evaluated and got a response from Choice within an hour. My dryer needed a new motor and the company opted to pay me the replacement value rather than repair it. This is great, but I'm not thrilled with the payment method being a e-gift card from Lowe's. I've got nothing against Lowe's. It's a great store, but I feel like I would prefer to be able to choose where I shop for the replacement dryer.

Professional communication was maintained at all times during the process. He was knowledgeable, timely and courteous. He good follow up advice. I would definitely recommend to a friend or acquaintance. Choice Warranty was excellent in getting the assistance necessary and followed up to keep track of the progress of the project.

They do great work and if they need to order parts, you can rely on them returning to get the job done right. I have used their service more than once and every time was excellent! They also show up within the time that is scheduled. I rarely give out 5 stars for service.

Excellent Performance by Weather Tech Arthur. One of the best technician I’ve seen. Arthur immediately identify the problem. And CHOICE Warranty approved the claim and the next day Arthur came and installed the motor and now I’m a happy Customer as I give CHOICE and Weather Tech a five Star review. More people need to know that this type of Home Insurance is a must to have.

The Sears repairman did not show up as scheduled yesterday. And the Choice representatives are still trying to reschedule. This is my first claim and has been a very bad experience for me so far. The Sears contact phone number Choice gives me is an automated system and has been useless. It’s now day 2…I need help please.

I’d recommend Choice Home Warranty because they are easy to use, I’ve had no problems with any of my claims. They haven’t raised my rates. They haven’t rejected any claims. Overall they’re just good. Customer service is great, friendly, professional & always helpful. At least 2 of my coworkers also use Choice Home Warranty, which is how I started with the company. I’ve had them for over 3 years & will continue with the service

Our claim was put in on Wed and we had a technician at our home to check our A/C unit on Thurs. We were sure it was dead, completely and wholly dead. But after the first diagnosis of "it's gone!", the technician tried something that he didn't expect to work; and the unit started. Yahoo! We don't need a new one right now. Pass Heating and Air does great work. We are so glad to have them in the Augusta area.

It is difficult to rate at this time as this is our first time to make a claim. I am disappointed it is a full 7 days for the first available appointment. Otherwise, we are satisfied at this time. My hope is to contact the company during office hours tomorrow to see if we can get someone out sooner than 7 days.

We've had it tough this week, but are so very thankful that we had Choice Home Warranty taking care of us!! They quickly set up an appointment to have a service tech look at the garage door. He showed up the next day and quickly assessed to system and found a solution. In addition he also lubed all the wheels and joints to ensure it worked flawlessly for years to come. Then a few days later my wife noticed a metal to metal grinding noise coming from our AC unit. I submitted a claim one evening and had an almost immediate claim number and service appointment!! The AC technician arrived the next day and went right to work. He could hear the noise as well and quickly identified the issue. So very thankful that we have Choice Home Warranty taking care of us!!

Excellent, fast, even cleanup. Marty is a great rep for CHW. I want him again for all of my future plumbing work. One complaint is that I had to pay an extra $60 for remaining parts. Your $40 allowance for all materials needs to be increased for inflation. Why not??

The technician was personable and professional. He made the repair and our tub no longer leaked! He said our laundry tub needed to be replaced and quoted a price of $2300. That seemed high to me, so I got an estimate from another plumber who said the repair was exactly what they would have done and should last for years. They gave an estimate of $750 to replace the tub as well as the washing machine hoses (replace with metal hoses--we have rubber hoses currently). So while the Choice warranty repair technician did a good job, the additional work was way overpriced.

I put in a request for my water heater in November, more than once, still no resolve. This company sure does take your money on time each month though. I finally got a technician to come check out my bathroom fan. The tech was an angel but explained that people hate coming out on warranty calls because they do not get paid for two months after the work is done. For that reason companies deny and lag on warranty calls a lot of times which explains why my water heat is still not resolved. I wish to cancel soon but I’ll give it until mid August due to my billing cycle date.

Please beware of this “warranty”. They are 100 percent a scam company. They continue to bombard your phone and messaging system with “renewal of the warranty” and they just don’t leave you alone not matter how many times you request them. They sell customer info to Other companies and they don’t cover anything. Whatever fix you need at home they will deny your claim no matter what it is.

Rob was patient with me and answered all of my questions. He reviewed with me how to call for a claim and all that we are covered for. He even helped me put a claim in. Thank you. I would recommend him to my friends. I will see how the repairman does on this claim which will be my first claim with Choice Home Warranty.

I was inquiring online and Choice was rated number one. Seth ** called while I was on-line. He told me he had over 14 years with the company. He answered all our questions. We purchased the 6 year plan that covered everything on our home. We are seniors and we do not need our appliances breaking down. We were assured they send someone out the same day.

Kintex Plumbing was sent to my home to clear a main line drain stoppage. Their technician, Jefry **, did an excellent job of determining the problem and quickly alleviated it. All is working well and I'm grateful for the quick response. I had another occasion when Kintex Plumbing was sent and they did an equally good job then, too. Thank you!

It took over 24 hours for CHOICE to schedule an appointment with a company and then it was almost 2 weeks before the appt occurred on 7/15/24. This was about an AC unit in Texas in the summer! Thank goodness that Sears Home Services technician was great!

They say they cover the cost of repairs or replacements. But, if your appliance is old, they only cover the price of (say dishwasher) what it cost way back when it was new. In other words in today's world the dishwasher costs 3 times what they cover. In my case, they gave me approx. $245; try and find a dishwasher at that price! They do NOT replace by getting it, installing it and/or hauling the old away. I paid ahead and now want to cancel. They are charging over $600 to cover their cost of service charges AND the dishwasher money. In other words, I paid for their services, my $65 service charge and they want it all back. I am looking in here to find out if this is legal.

I would highly discourage any homeowner to purchase a Choice services. The right hand doesn’t know what the left hand is doing. The company has poor contractors, appointments time and day changes daily. I would have preferred to use Choice, but service is below standard. I purchased plan on July 2nd for $700, cancelled on July 31st. Agent informed me I would get $341. Refund. I had two claims paid $75 and nothing was repaired. This company is a scam.

It took me 2 days to get called back. Very frustrating. I tried to do it online but I couldn't get anyone to send me my policy number. Tried several times. It is not faster online. When I called I was given no other option than to leave my phone number for a call back. Why can't the person who answered the phone give me my policy number. I'm still frustrated about the experience.

Was told that the crack in my toilet bowl was excluded from coverage and my claim was denied. The plumber, assigned by Choice, that did the replacement said there was no chipped porcelain or signs of abuse, just a stress crack that formed. Appealed the denial but no satisfaction was received, the case manager stated that this type of failure was excluded in my contract, but the language is open to interpretation. I feel that it should have been covered because there were no signs of abuse, misuse, etc.

Daniel was very patient waiting for me to find my glasses, my purse, etc. He explained all the coverage of the policy and the plan the for payments. I will be very happy with Choice Home Warranty if all the employees are so understanding. Looking forward to working with Choice Home Warranty again.

AC was leaking and not running off when leaking... Not shutting off. Now we have a new shut-off valve and is working amazingly. The assigned company was great while scheduling the service appointments and the AC tech was also very friendly and knowledgeable, it was a pleasure working with the warranty and AC company as well.

The young man I spoke with really wanted my business and beat out the current price I am paying for my home warranty. He also answered all of my questions and offered advice to me about what I should ask. He was very helpful and appreciated my time and service.

First off no one ever told me about this copay being increased. I was completely taken by surprise by it. When my wife and I bought into this warranty you sell we were told by the selling agent that the copay would never increase. We were both on the phone at the same time so I know what I am talking about. Once I found out about this I was told it was increased in January which I know for a fact is bogus. I had a claim in January and I paid the $65.00 that I was accustomed to paying. Now all of a sudden it’s $85.00 and we are not happy whatsoever. The repair guy said that there was nothing wrong with the dryer and I know better than that. We have been having trouble with it now for more than a month not drying properly and I did not call and set up an appointment just to get nothing done. He did absolutely nothing in the end and it cost me $$85.00 and I am furious about this. This is not the last time you will hear from me about this issue.

Old dishwasher died. Tech came out and submitted report to Warranty Company is awarding $246 towards a new one and amount will go towards installation as we need Tech to install but otherwise it’s about half the price of a new dishwasher in today’s market. It’s ok as old dishwasher was years old and pump motor died.

Simple fix with a breaker switch—was shown how to take care of it if it happened again. Tech was polite and efficient. Good to know Choice sends reliable professionals. Am happy to recommend Choice as a Home Warranty selection. Also did not have to wait an inordinate amount of time for service. Thank you!

The technician from Boadi Banner controls, Kwame, arrived on time and was very efficient, professional and knowledgeable. My AC unit was blowing out hot air and he explained the issue and provided further recommendations. I would definitely recommend this company for any future issues with my HVAC system. I also called the company to thank them and to keep up the great job. Thank you to choice warranty for providing your customers with great companies to provide good service to your customers.

The technician was fine, however, Choice failed to provide proper service. Despite the knowledge and trained observations of the technician regarding my AC unit, my claim was denied. My unit showed the usual signs of wear and tear, but Choice denied the claim saying it was beyond customary leaving me with $500 bill. I do not feel this was anything more than an effort to get out of paying the claim by Choice.

I have had Choice Home Warranty for three years. Most of the “technicians” they have sent do shoddy work. There were a couple of exceptions, however. My latest is that our AC went out in the middle of 100+ degree heat. They finally found someone to come out in 9 days. They had to find someone 50 miles away to look at it. Totally unacceptable. Most reputable repair companies don’t want to work with Choice. I definitely will not renew.

Choice Home Warranty is not what they stated on their website. First they LIED about sending out Techs{3), no one ever showed up. Three months went by with no followup by anyone, the problem came back. This time I had to get a Manager from the Resolution Dept. involved, finally after 4 days {holiday-4th July} a company called Tinks Appliance Repairs, LLC was sent out. Run from this company!! My fridge was working for three months prior from the first report that the freezer was not working. When the Tinks tech left my refrigerator was no longer cooling, causing over $350. worth of food from the Holiday to quickly spoil. I called back both companies, but no one wanted to take responsibility for my loss.

My air conditioner went out Tuesday, July 30. I called it in when I got home from work at 1:43 pm. Wednesday morning, still no answer from CHW until almost noon. Then the company that was contacted to come to my house for repair cannot come until Friday 11-3. My daughter just had surgery and is in a brace and bandages. She is very uncomfortable and it was 88 in the house. My husband explained the urgency and circumstances needed and absolutely nothing was escalated. I’ve never had a problem with CHW, but this time I feel like I have been let down and concern was not addressed with my daughter’s condition. Not to mention, heat index today was over 100 degrees!

Vincent was amazing...10 out of 10. The other 5 or 6 people that reached out were a 4 at best. Danny who called me twice needs to be reprimanded as he was so bad. Vincent listened and answered all our questions. Every other person wanted a sale, didn't listen, or was pushy.

I had an air conditioner central go out and Choice Home Warranty still has not resolved the claim after 6 weeks. One can never speak to the same person twice. They say all has been approved but still no repair date.

I read through the BASIC AGREEMENT and thought that $45/mo was a fair price for this warranty. When I received the information relative to the Agreement via my internet I noticed the ADDED COST OF $100/SERVICE CALL. So, if I go 11 months without a problem and then call for a broken door on my Microwave... that cost to repair the door goes to $595. I could buy TWO Microwaves for that amount of money. Please cancel my agreement immediately...

I called to get a quote and ask a few questions prior to purchasing the plan. The representative Elliot was very quick to ask for my credit card information. I had to stop him a few times asking for the information. Felt rushed and did not get all the answers I was looking for to compare.

Spent hours and hours to resolve my refrigerator, HVAC and well problems. Still waiting for the Refrigerator payment. Choice wants to pay by Lowe's gift card and Best Buy did not accept Lowe's gift card. We bought the refrigerator from Best Buy and paid cash. We had to get the well pump replaced due to emergency, Choice does not want to pay for it.

AC contractor was able to diagnose the problem and fixed it. He also called and told me he was on his way during his scheduled appointment time. AC up and running. Contractor was very nice. He covered his shoes when he entered the home. Very professional. I would definitely use him again.

The technician knew what he was doing, and he was very polite. He gave me good recommendations for the future. The problem actually was not the air conditioner. It was a dirty filter. He gave me a recommendation on the kind of filters I should get. It was a very pleasant experience.

CHW found a tech quickly. He came and accessed my problem and found the solution quickly. CHW approved my claim promptly and my AC was working with no hassle with no run around. If they continue this service I will continue to be a client. I am satisfied with the service I received. I would recommend the business they sent.

The tech that came out he was really nice. He explain to me what was wrong with the dishwasher. He told they would send me an e-mail to me telling if it was fixable or not. Which it wasn’t. They were going to give me voucher to Lowe’s so I can get a new one. I was really please!

As always, something broke down on the weekend. At this time it was garage door. I did claim on Saturday evening, on Sunday came specialist, evaluated problem, contacted with Choice warranty, got approval and Monday I had fixed door. I bought my first warranty policy 6 years ago and have never regretted it. Thank you.

It’s taking over a week for them to get out here and it’s hard to do without hot water for almost 2 weeks. I’m not happy at all. I feel like they should be able to get someone out here in a more convenient timeframe if not then you should get a more reputable company instead of these off the wall companies nobody has ever heard from.

My water well stopped working. No water for the house or my property with daytime temps 100+. It took them about a week to send someone out but they sent a plumber not a well person. I could not wait any longer as the yard was near gone so I hired a well company. They came out that day and I paid a hearty bill. Choice offered me 300.00 for the inconvenience. I said no and canceled. I won't do business with this company. With the help of several great neighbors and about 500 feet of hoses hooked together I was able to save most, not all of the plants. This whole experience was horrible.

Paid repairman $65 for his visit. Choice decided to pay me instead of repairing the microwave. They want to pay less than what I can buy a microwave for and refused to have the built-in microwave installed which is an additional cost to me of $170 in addition to buying a microwave for more money than they offered. They will be sending a check for $191 and it could take up to 30 days for them to send it per Sean **, Manager. What a deal!!

I was very impress with his service and knowledge and he seem to enjoy his job. That is rare for me, He knew what was wrong right way and fixed the problem and he came prepared. I would recommend this company and then their employee highly. Thank you. Margie **

Although there was a little bit of a delay assigned a contractor to my job, overall, my experience was really good and my issues were fixed timely. Thank you for your follow up and prompt responsiveness to my requests. I appreciate the continued follow up and update to keep me posted.

CHW, Just want to tell you about an outstanding employee you have in the name of Daniel. He was very professional and helpful in answering any questions I had and courteous in his answers. It was a pleasant experience in the phone call with Daniel. He should be in a position to train your other employees about how to professionally handle the general public while speaking over the phone. Being gracious is always a plus!!!

At this point, I have only talked to the salesman, Adam **. He explained everything very well. He was very knowledgeable and knew the warranty coverage very well. I received the warranty coverage in my email just moments after I purchased the warranty. I did a quick read and was pleased with the coverage. I purchased the complete coverage rather than the basic plan. I live out in the country and have a water well and a septic system. I have the option to expand my policy to cover these as well. Adding those on increases the policy price, but I feet it’s worth an additional $13 per month. At this point, I would recommend Choice Home Warranty.

Choice Home Warranty - one of the worst company to deal with. We take insurance to have a peace of mind. But they add up more after sucking good amount of money from Customers. Their customer service department - One of the worst to deal with. You will not have proper answer and they simply deny the claim. When our appliances stopped working, simply they bring one of the clause & deny the claim. If with all 'if & buts' & doesn't cover the appliance then what's the use of having a policy? We shall pay that money towards technician rather than giving it to choice home warranty. I am cancelling my poilcy after a bitter experience.

Choice scheduled my inspection fairly quickly (I had to wait a few days because I submitted claim a day before a weekend), the technician that was assigned was from a very reputable company nearby, the inspection went very well, and the technician was immediately authorized to do a small repair on my system.

Simon Electric is really great. He has come to my house a number of times and has always been professional & quick with the work he does. When he's done, he always has me check to make sure I am happy with the work before he leaves my house & closes out the ticket.

I filed a claim which happened to be the day my policy took place for my dryer not working. After waiting a week and a half our company would like to say that we lied about when it stopped working even though we just bought the house in the last 6 weeks and the dryer was signed off in our home inspection as working and has been used numerous times. Will try to cancel policy and not recommend if not resolved. I will say though to buy it. They get a hold of you quickly and multiple times. Our sales guy was great. So policy might be good as long as you have nothing go wrong.

I was talking to Johnny when I signed back up with Choice. He listen to what I had to say why I left which was only a difference of the day and he work things out with me. Very good man to work with. He also told me about the company I was going to change to that I could afford and what problems they are having. My company is Select a warranty.

The technician was fine. Helpful, courteous, and saw the problem immediately. Note: I was not at all happy with finding out I might have to come up with $300 in additional money to have the problem rectified. I thought i was buying a full warranty, not a partial one. Since this is my first claim. It isn't working out so well...

This was my first claim and I’m very pleased. Prompt response to my claim and a technician was dispatched next day. He was polite and kept me informed of his arrival. He seemed competent and scheduled a follow up appointment quickly for my major appliance repair. I’m glad that I chose this company.

You are very quick on the response time and creating an appointment. Service person is very friendly and courteous and communicates well when he will be arriving. He is very careful when pulling the equipment out and making sure floors are not Getting bumped or scratched.

In the beginning of repair went well. The air conditioning was working for a few days and then I had to call to have them come back. That appointment is for August 2nd of this week. So we'll see how things go when the repairman comes back. I didn't think the repairman did a good job in the beginning.

My appeal was a waste of time because a decision had been made and there was no changing it. The appeal process seemed very disingenuous from the beginning. The link for the appeal did not work and I had to call. It seems as though the case managers are another step in denying the claim.

Today is 15 days how my claim was open. First it’s was AC repair and then AC replacement. 22nd of July I paid for AC system to Choice Home Warranty company. And still waiting for AC installation because of very poor communication between Choice Home Warranty and installation company plus irresponsibility. On my property I have two senior citizens living without AC already for 15 days. I almost lost my hope that someone will help me…

- I signed up with Choice on 7/10/2024 for a 6 years contract ending in 2030. - On 7/24/24 I submitted a claim for water leak of the cloth dryer. - On 7/24/24 Choice send me an email rejecting my claim due to invalidity. I called Choice Service Dept and was told that there was an error and the claim was approved. - On 7/25/24 Choice sent an email saying that a contractor has been assigned. - On 7/26/24 the contractor came and determined that the leak comes from the utility laundry tub located next to the cloth dryer. I submitted a new claim for the leaky laundry tub. - On 7/27/24 I received an email from Choice saying that a contractor has been selected and will be coming to fix the water leak on 8/1/24 which is 6 days away.

My bathroom toilet had stop up so I did a claim thru Choice. When the plumbing call me on that Tuesday saying they could not get to me until Monday that Thursday I call another plumbing company to come out because poop was in my tiolet making it smell bad. I did know you were supposed to get it okay for someone else to pay to get the cost back up paid from another company.

Keisha ** was very helpful in correcting some information that I previously received from someone else. She also assisted me in getting a reduction in my service call fees for both of my contracts. I have used Choice warranty before and have always been pleased with their response. I am sure things will continue if not improve as we continue to move forward. Thanks for your quick response and your dedication to your customers.

Quick response to my HVAC issue. Response was within 24 hours with a Technician scheduled to come to my home 8/2/24. I contacted a Technician that was able to visit on 7/29/24 due to the extreme hot temperature in my home. Issue resolved and air is working properly. Hopefully I'll be able to get reimbursed once I receive the invoice from the Technician.