Choice Home Warranty Reviews

The policy was misleading when sold to me. I specifically asked for pool and spa coverage. In the policy, it shows Pool/Spa, but in the fine print, it didn't cover the spa pump. So in reality I just have pool coverage. You should change the policy verbiage or ensure that both are covered completely.

Thank you so for allowing me to ask all those questions and answering them. Thanks for your patience, you were very helpful. This company will be very helpful in the future for my household. We will be definitely referring others to this plan. We’ve got some family members who can use this service.

I Filed a claim on 10/2 for a water leak, as a laymen person, It is not my responsibility to determine where the leak is coming from. They schedule a time with a contractor. He comes and didn't do a thorough exam and determined it was the garbage disposal and my claim was closed, and another one had to be opened, same contractor, same pictures used but they said I had to pay another service fee as it was a different system. Same problem water on the floor, how it is resolved is the company's issue not mine. Garbage disposal replaced and still water leak. I had to talk to multiple reps, as the one hung up on me, when I said I was staying on hold until a supervisor was available.

So far America Home Warranty is better at paying claims in full. I Will checking around for price and claims that are paid by you. In full or partial payment. Your company is hard to work with, you can't talk to a real person that can speak English. Just want some satisfaction instead of a surprise bill

Miss. Lydia **, as CHW manager treated me with respect and was very attentive to my needs. I am very pleased after being so frustrated with the original company CHW chose, which is Sears Home Services, Please do not use that company, it’s giving bad reputation to CHW. Finally after a month the problem has been solved and I have a clear option. Thank you CHW.

Andrew from Stone Cold was knowledgeable, compassionate, and timely with response to our claim. He educated us on the problem and diagnosed a suitable outcome. He responded to follow up questions and provided solutions that worked. We appreciate his efforts. We will consider Stone Cold for any future repairs. Thank you.

neglect, or physical damage. This Agreement only covers failures due to normal wear and tear. In the event coverage is denied, and You seek to have Us review that denial, We have the right to request routine maintenance records and/or home inspection reports in reviewing Our decision."

I have had other home warranty companies before and Choice is the worst. My hot water heater went out after having the warranty in place for some time, By the time I paid the deductible they made me also pay of the installation and on top of that it took 16 days to get a new one installed. The first assigned plumbing company set 6 appointments and never held any only after I called and complained did I finally get someone to come out. By the time I paid all the charges they required me to pay I was only 92.00 below me going to Home Depot and buying the hot water heater and hiring a local plumber to install. Which I could have gotten installed in a day not 16 days.

John and Cameron arrived on time after calling 30 minutes before arriving. They were friendly and went right to work. They replaced my faucet which had rusted out and was leaking. They worked fast and I was completely satisfied with their repairs. They cleaned up the work site and the floor and accomplished all the repair in 1 hour and 10 minutes. I would recommend them for any plumbing job.

Great service. Explain everything to me so I could understand. He was very polite and consider all my needs. I will definitely tell my family about Choice Home Warranty. Have better price than First American Home Warranty. I really liked that they help senior citizens get better price on their warranty. Will definitely be telling lots of my friends that are on a strict budget.

I switched to CHW after being with my previous home warranty provider for 15 years. The CSR was extremely helpful and took his time in explaining their policies in detail. They beat the competitor's price in both monthly charges and the service fee. All while offering more coverage for the things that are actually important. Will see if they stand the test of time.

The customer service lady was very nice. The actual problem has not been fixed yet, but I am anxious to see how it goes. This is the first time using Choice and I have great faith it will be handled properly! Thank you for your time! I will let you know how well the service is!

Didn't receive the equivalent to the old faucet, new faucet didn't come with the pull up push down sink stop that on the top of the faucet as the old one. Not as convenient as old faucet. Would have preferred the pull up push down model, thanks in advance.

I had been dealing with a stoppage in my son's sink for a few weeks. To no avail nothing with clear drain. The plumber whom I dealt with before was in and it cleared in matter of minutes. I was so worried this was going to be an extensive repair. I will use Wade plumbing always. They're professional and explain everything.

The technician, Orlando, was so good he diagnosed the problem before he examined the light fixture-over the phone. He was detailed, accurate and fixed the light fixture in minutes. He was both professional and friendly. He gave advice about maintenance that will help in the future. He was very knowledgeable about his craft and even answered questions about alternative lighting and other light fixtures. He made sure I was satisfied before he left. I am grateful for the right fit! Thank you, Orlando, great job. I am a very satisfied customer.

Would not recommend Home Choice Warranty to anyone. They were slow to find a technician, and did not cover the cost of repairs. This is the 3rd claim I submitted, but 1st that was somewhat fulfilled. The first was denied because they don’t cover Septic Tank pumping, even though the salesman sold me on 1 pump a year. The second was for A/C not working in July, they took 2 days to find a technician who could come fix it 2 weeks later, I ended up just canceling and fixing it myself. Finally I claimed my Water Heater Tank leaking, they still took well over 24 hours to get a technician, then did not cover even 50% of the full cost of replacement. Use a different warranty company. Technician that replaced Water Heater was great, would recommend Fix It Pro Maintenance Services LLC and would use them in the future.

Just like all the other rip off home warranty companies! They sent a plumber who barely spoke English who didn’t want to do the job since it was “too big of a job in a very confined area” so he made up a story on how the pipe was not installed properly which effectively made it an uncovered claim! Refused to fix my leaky pipe! Will take my money but will not fix my problem!

I have been with this warranty for 4 years. Majority of the time when my Appliance is broken the technician have to come back again so therefore I am paying $75 + 75. Too expensive. When talking to customer service my problem was not resolved. Seems like she only listen and restates the policy instead of fixing the issue. I will not be renewing warranty for next year.

I had a sink that was leaking. Most plumbers would charge at least $200 if not more, but because I had Choice Home Warranty it was fixed in less than 1/2 hour and it only cost $85. I have also got my dryer fixed as well for the same low price. They come to your home according to your availability. Yes it's a 4 hour window but like I said it was done right.

The 1st time we had repairs done, we waited for two extra days after the scheduled day. Then 1.5 weeks for one part and almost three weeks for the second part. Not what we had hoped for when we joined. Now we have a second claim, let's hope for better results.

You need to fix your appointment so some peoples can call you direct and a lot of peoples. Don’t know how to text but I see you do a lot of texting. A lot of people wants to speak to a service representative and not a text message because they can’t text so I was able to text you and get my work done, so I appreciate it. Have a good day.

Your technician was very good to work around our difficult schedule and was also able to fix the issue on the spot. Even though it was not a huge problem he was courteous and efficient. I can breath easy knowing Choice is there to protect my home and family. Thank you!

They were slow but finally got it all done...Mark and Brandon was his helper. They had to try 3 times to get drain open and 2 times to stop faucet leaks...Had to replace seals for second time...First seals did not work...Made tube drain faster and stopped faucet leak...Both were slow leaks and drain slow.

Israel was the assigned technician to inspect the ice maker claim. Israel tested and explained every step without prompting. Also inspected the icemaker sealing features. Finished the inspection, pulled up the parts and logged same. Knowledgeable about the product and other appliances. Top notch employee. On top of the job on hand.

Our claim was handled well, but I had problem understanding the woman I was talking to. We have had a claim in the past and been very pleased. Yes, we would recommend Choice Warranty to our friends and neighbors because we have been pleased with their quick response and always had our issues resolved.

My Service Representative (Andrew) was fantastic. Explained various options, plans, and military/veteran discounts. A great first impression as a new customer!! The customer service I received was fantastic!! Thank You, Andrew. Great job and keep up the awesome attitude and respect you had displayed with me!! He deserves 6 STARS!!!!

Greg from Cooler AC was dispatched to fix my AC. Before he started he listened as I explained what the AC was doing and I showed him some pictures. He was courteous and explained what he was doing. He quickly found the problem and replaced the part. Our AC was back up and running again. Well done.

The gentlemen were very knowledgeable about the repair and communicated very well. They were able to resolve the issue. Good work. On time. Fixed issue. Would recommend to family and friends. Have a great day.

It would be much better to offer 2 service repair options. I love your quick response but only having 2 days to plan for a service repair date is difficult. I work and already have my calendar scheduled. I’ve called the repair company but they never return phone calls. 2 days notice is far too short of notice unless the repair is for AC or heat. Please offer 2 free dates prior to scheduling the repair.

Received 2nd day service, a Sunday was between, so that was good time response. Our repairman was courteous and professional. Satisfied with results. After diagnosis, He was able to complete the repair in several minutes as he had the replacement part, a fuse in his van. Very pleased with the service. Our dryer is up and running again. Our repairman was very personable in addition to being knowledgeable. Nowadays it's nice having someone pleasant to deal with.

Horrible issues getting any service. I went 3 weeks with a newborn without any AC service much less, horrible customer service. Not happy with the company, eventually they did come through but ridiculous. I was told several times that they were elevating the issue to get a service technician out faster but that didn't happen. It took me calling the company and speaking directly to a manager in order to get anything done. This is ridiculous.

Your product was not explained in detail. Not until I paid and received a detailed description of coverage was it clear that the policy sold to me was worthless. I cancelled within 10 minutes and will never do business with you or recommend you to anyone. Your salesman never confirmed the square footage of my home or explained the number of units that are covered. Most larger homes have double ovens, additional refrigerators, two HVAC units, several garage door opens, more than one disposal, etc. These type questions should be asked during your sales pitch.

After canceling appointment medical to be here from 3 to 8 they decided to change appointment at 4pm to tomorrow 3 to 8. No explanations, tech won't answer phone. I called Choice Warranty claims department, I was told either be here for 2nd appointment or another provider will be contacted and another 24hr wait. We are both in our late 60s with chronic illnesses, temperatures in house 83 with fans running, we need solutions not excuses.

Placed service call and within 3 days a technician was sent. The tech identified the problem and explained exactly what was needed. The part needed was immediately ordered and Choice approved. The tech has arranged to install part. The Company that provided service was excellent. I was very pleased with the professionalism of the Company that is providing service. Also, Choice immediately placed my service.

Lost my A/C and called Choice Home Warranty. I had just replaced my A/C 6 months prior and needed a tech to check it out. Called the prior installer who was able to come the next day. Was able to fix my problem immediately. Paid my service call with no additional charges. Very satisfied.

Bad Contractor. Did Not diagnose with tools. He said he had experience and he can tell just by listening to my furnace. He was quick to leave after 10 minutes, if I didn't ask him questions He would have left sooner. He quickly asked for the $60 deductible and left out the door without giving me a receipt or invoice and diagnosis report.

Tango was absolutely the BEST!!! Mr. ** which was the first Plumber was a nightmare. He wanted me to send him a picture and to point to where it was leaking. He wanted me to tell him basically what was wrong.. Lol I am not the Plumber. He asked how is going to pay me? Wow

I had been looking for home warranty insurance for a while. I had AHS, for years but was not satisfied with the service. The last time they came they charge me service and never came back to fix problem. When I informed them, they argued with me and I lost the service fee. Now will see how CHW. CHW, worked with me who's on a fixed income, to make it affordable. Thank you.

Tech was very knowledgeable, very polite and knew his stuff. He explained everything well. Showed us on our toilet's water line what to look for. He's knowledgeable, honest, professional. He appears to know and enjoy his work well.

I really appreciate the quick response. We were in the middle of the aftermath of a Hurricane and the technician came out and made repairs. Please note that the failure occurred before Milton. I just wanted to say thank you for a quick response considering the current situation with people's personal life.

Takes too long to schedule a technician for analysis and repairs, need a bigger network, have suggested a contractor I have used for years, they know my systems and are very good to work with, reasonable as well.

I had called first to inquire if my situation, deteriorating gaskets in toilet, would be covered. I explained they had not yet started to leak but I was trying to prevent that problem. I was told that yes this would be covered so I initiated a claim. Technician CHW sent was great and agreed that the gaskets were failing. When he called for authorization, CHW denied the claim since there was no water leakage yet.

On my second claim was related to the AC and it went pretty smooth. Now I had to call back about the first claim because the issue with the unit is still there. But so far I’m satisfied with the service provided by CHW. Now we’ll see if the issue gets fixed.

Choice Home Warranty has terrible customer service. They couldn't get a technician out to us in 60 hours and then denied covering our technician since we couldn't reach them for approval. They're difficult to work with and not worth the money and aggravation. Go with a different company.

Service from Choice was on target, prompt - I emailed late in the evening, heard back with appt being set by the AM. The chosen electrician was completely unresponsive - did not return my multiple calls /emails. Reached out to Choice again and they set up a different tech who was perfect - thank you.

We had an air-conditioning unit replaced and they came earlier than the allotted time and finished and did a wonderful job. Very professional. I would use them again in a heartbeat. You will not be disappointed. Choice warranty is the way to go. They’re very professional and they get the job done.

Had been waiting a month for repairs, the first plumber never came or called. The plumber that came came on a Sunday morning. Need to be able to get a repairman closer to my home or in my city. Should be able to communicate with repairman and not have to wait on an 8 hour window.

Vendor was on time and courteous. However, after 24 hours since the repair, freezer still not freezing. Vendor requested that I place a bottle of water in freezer to monitor to NO AVAIL. Not sure where to go from here. Not sure what his recommendation would be for a satisfactory repair.

The group you sent out was absolutely wonderful. They were from Elite Heating & Cooling and they did an absolute perfect professional job. I would definitely recommend Choice Warranty and Elite Heating & Cooling to my friends and family. I was very pleased with the two gentlemen that came out and they were very polite to my wife and got the job done quickly. We now have heat again.

Traci was very helpful with me making Choice my decision on covering my with home your services. I was planning on going elsewhere for coverages. I decided to stay with Choice because of the feeling of her caring about me as if the service was for her family and was for herself. I appreciate the call tonight.

We are an elderly couple. My wife and I are in our eighties. You said you would replace our washing machine rather than fix it. I accepted your offer. Then you tell me it would take 30 days to receive the email to go to Lowes. You have always be prompt and had someone here on the day after I called. It was fixed on the next day. It is hard for us to carry heavy washed clothes home to dry them. Unless we spend more money to dry them. You can not even give me a reason for it to take 30 days to send an email. I don't think that is acceptable. I hate to leave but I may have to check other companies to see if this is the way they do business. For 18 years you have taken my payments each month. I think you should perhaps change your policy it makes no sense. Mr.

My central AC unit stopped cooling. I filed my first claim to CHW. The repair guy explained the compressor had to be changed because the oil in it had contaminated parts of the rest of the system. Choice denied the claim stating that the unit had been “contaminated” and that was not covered. I called the repair guy who was surprised. Sent me a copy of his report showing he clearly explained that the “contamination“ was caused by a leak of the oil that should only be present inside the compressor, and was present in other components of the machine causing it to not be able to cool the air. If this is not a maneuver from CHW to avoid paying what is covered in my contract, what is?? Can't wait for the contract to expire! Do not use this “home warranty”!!

Updated on 10/17/2024: I was very pleased with the service and technician compared to my previous provider. The technician ordered the part for me and came back the next day and put it in. He informed me the whole time when he would be back and was very professional. Very satisfied. I am very glad I switched providers. The person on the phone kept me posted with emails the whole time.

Updated on 10/20/2024: My refrigerator broke 2 weeks ago. Choice sent a technician who said that it was better to replace the unit. They did not like that so I had to wait 3 more days for another technician to come to confirm what the first one said. However, it took them 3 days to send in the report. Choice Home Warranty gave money to another unit but not enough to replace the current model. However, the resolution managers have told me it is "a process" and can take 15-30 days before the Lowes gift card is released, a check can take 30 days. Since they are not an "emergency company", I guess it is acceptable to wait 6 weeks to get compensated for a service that is paid for every month. The customer service is very poor. The gatekeepers refused to allow me to speak to a case manager which I have requested many times. 2 weeks and still no idea when I will get a replacement. This should not be allowed. Wish I could give 1/4 star.

My complaint is that I didn’t get a call from the company that was chosen to work on my garbage disposal. I was expecting to get an initial call for the setup. I can say that I was impressed with the tech who did the work. He was prepared with all supplies and had a pleasant disposition.

I had a non-emergency electrical issue and reported the problem on the website. It was easy and service was scheduled within 5 days. Simply Electric of Hagerstown resolved the issue in quick time and were very knowledgeable and professional. I was given the option to choose my own electrician but used the assigned company and was very pleased.

Eddie's Mechanical (Juan) was very responsive and accommodated our schedule. He made an extra effort to replace our filter and resolve the problem on the first call. We were able to get the unit up and running again in a few hours and resolve the condensation issue that was causing the leaking.

He seemed knowledgeable however, he didn't seem interested in finding out why the freon was practically non-existent like a small leak in the coil. He said to call in again and start another ticket if the issue continues. Company overbooked. My appointment was scheduled between 11-3 and his arrival was at 7.

Communications between myself, Sears, repair, and choice home warranty were nonexistent. I always had to check in to see what’s going on. No one ever got back to me. I always had to chase Sears kept contacting me to find out updates. When I contacted choice warranty, they had not had any contact with the repair people since they sent them out. In other situations, people tend to give updates via text and be in contact with everyone in the loop. I think there needs to be a little more synergy Between the clients, third-party repairs, and choice home warranty. It’s been over a month and I still have no refrigerator.

Response from CHW was quick and technician came within two days to repair the leak. Very good work by technician. The one thing I did not like is technician supposed to cal me before going to the house for repair. Technician had to wait for payment because I was not informed. Mahendra

When I first signed up for this service as it was explained. I specifically made sure that I would be covered on things when the Manufacturer warranty expired and the cost of having the work done. Nothing was ever mentioned that if Part of the Manufacturer warranty (coverage for parts only) Would cause the service of Choice Home Warranty to not cover anything!!!! As it stands now this coverage is#1 a Joke #2 Bogus #3 one of the most insidious examples of Elder Abuse and Theft. Rest Assured This will be reported and I will be cancelling your services once the report has been completed.

I needed to submit a claim to my Home Warranty and the agent was super friendly and helpful during the phone call. I got a date for the appointment and a possible time range.. The call went super fast and I was amazed at how friendly and helpful the agent was on the phone. I am looking forward to the appointment for repair..

I had a leak under my sink. I opened a case online. In a matter of days, Choice contacted Same Day Plumbing Services and I got an appointment for the same week. Same Day confirmed the appointment and right on time Frank showed up. He found the problem, fixed the problem, and cleaned up more than I expected. He answered all questions with good humor. He told me I should get a new garbage disposal which I will plan for in the not too distant future. Altogether an excellent experience. Thank you.

Your company is the best. We have had about 5 claims since we have had your home warranty and 4 times they were settled easily and quickly. The 5th time was not really on your company as much as the tech who kept canceling. So I do give Choice a 4.9 (out of 5). Thank you.

The HVAC company that Choice Home Warranty sent out stated in an email that there is a leak in the evaporator coil (which is clearly covered by the warranty). However Choice refused to pay or provide any written notice explaining why they are rejecting the HVAC report. I followed the prescribed appeals process and have not heard a response since that formal appeal at the end of Aug 2024. VERY DISAPPOINTING...DO NOT BUY A WARRANTY FROM Choice. Policy # **.

My dryer need to be fixed as it would not heat to dry the clothes. The ARS repairman came on Thursday. He had called me 2 times and apologizing that he was going to be late. I said don't worry I am here and will wait with no problem. When he came he checked the dryer and said he hoped it wasn't the heating element as he used the only one he had left this morning. Sure enough that was the part I needed. He apologized again as he had to order the part. Then he asked if Sunday was okay to come back and I said that would be fine. He was very courteous and friendly a Southern gentleman. He kept thanking me for being understanding. I understand these things can happen to anyone of at some point in our lives.

Put ticket in 4 times and service was quick and timely. I have had no problems with the service as it was timely and efficient. I would recommend the service to anyone. Multiple times service was good and on time. I am very happy with the service of Choice Home Warranty.

I was very happy that he was able to get the washer going while I wait for the next service visit.

Once the technician arrived, he isolated the problem, and even had the electronic part in his truck. This has been my repeated experience! The workers know their stuff, but Choice doesn't get such praise. I had to wait, in the middle of Pensacola summer over a week for the technician's scheduled appointment. I could have called the same company and received prompt attention. Makes me wonder about my commitment to Choice.

I was very satisfy with the prompt respond to my claim. I waited only one day. The technician was very knowledgeable, Ben. I received text message that is better to replace the machine and I will get a gift certificate of $340.00 to help me getting a new machine. GIFT Certificate that only can use at Lowe’s Home Improvement store. That is not my ideal store. But I accepted the offer. Now I am waiting, I have a big family. I need a washer machine and I call and the answer was that I need to wait 30 day for the gift certificate. That is a big problem for me. I do not know why takes to long for this service. I am not happy at this point.

I was told my claim was denied because the part that failed was under manufacturer's warranty and that isn’t true, at all. To be clear, the technician that came to my home was awesome and never said this part was covered by the manufacturer warranty, In fact, he explained while he was here that the manufacturer’s warranty had expired 3 years ago. Which made me feel great about my decision to purchase my Choice Home Warranty….but it’s just another insurance company that wants to collect monthly and then deny claims. I really thought Choice was different than the rest, but I guess I was wrong.

The repairman was very nice and very knowledgeable. He explained what he was doing and did it well. He kept us informed as he worked and he seemed to enjoy his job. The appointment was handled quickly. The service company called us to make sure we received the email. The repairman called to let us know what time he was arriving.

I had a close friend recommend I get Choice Home Warranty when I told her we bought a home with older appliances. She had never been disappointed. About a month or so later my refrigerator died! I must say how pleased I am with the response and claim outcome. Technician sent was very friendly and knowledgeable. When it was determined it couldn’t be fixed as parts no longer available I was very quickly awarded above and beyond what I expected to replace the refrigerator. All calls answered quickly and efficiently. The final part of the review will be when I get my reimbursement check in the mail hopefully before the 30 day deadline. Zero complaints so far!!

Excellent experience with Jared. He explained your policy very well, was professional as well as kind. He answered all of our questions. he explained the difference between your competitors and a way that convinced us that this was the right choice for us. We are looking forward to having a very positive experience in the future when we need warranty protection.

The entire process was excellent. The technician was pleasant, friendly, knowledgeable and very professional! Although I can not remember his name, I would highly recommend him to anyone that needs any type of appliance repairs. The entire process was excellent!

Excellent warranty company. They was very fast claim response. Would recommend them to anyone to that needs a warranty for their home. They called a repair service and had me an repair service within an hour of filling the claim. I am very impressed with their response time and friendly service personnel.

I called in to your company with a claim on an electrical potential dangerous situation at the house that I have coverage on. It was Monday, September 30th, 2024. I thought somebody would get back to me the next day possibly, or at the very least an E-mail update on the claim. A few days went by and no update. Finally I called in to inquire, perhaps 4-5 days later. The foreign sounding man said I need to just wait. A few more days went by. I called in again to inquire on the progress. I was told that the claim is in process and to wait. The electrical problem was a potential hazard to the house. I decided to just get my own electrician. After my electrician diagnosed the problem, a day later I finally get a response from Choice that they found an electrician and he was scheduled for October 18th. I cancelled it. Too slow.

My upstairs air went out, Choice had a Heating and Air person come out to my home and fix the problem in 24 hours. I will always use Choice Home Warranty. This is a great company that lives up to their promises. The repair guy was nice and helpful, he explained the problem before making the repairs. Very professional.

I purchased a 3 year policy and Miguel answered all my questions. He was warm and friendly. He knew and communicated the plan clearly. I will recommend your company and especially Miguel. I am well pleased with my experience and will not hesitate receiving your company. Thank you for your assistance.

My A/C hasn't worked since 9/14/24!! Issue is still not resolved. Absolutely wasted 3 weeks with first service (Sears). Now still waiting on repairs with second service (waiting on authorization I suppose). I have been given the run around by Sears and Choice Home Warranty. Ridiculous!!

Claim was rejected because there was no access to sewer line so toilet had to be removed. Even after my contractor and I made it clear that I would pay for the toilet removal (I do not believe I should pay but I understand the reason) the whole rejected because of not normal wear and tear. Since when is a closed drain not normal.

Brandon was polite, informative and I felt the process of signing up was easy. We'll see how coverage goes in the future but I believe we are getting good value for the price. Don't know what to say more than this. Don't know what to say more than this.

All of my information was taken by the associate correctly and assured me that someone would be in contact with me soon. The associate was very courteous and understood what I needed. He assured me that someone would be in contact with me within 48 hours. Still have not heard from anyone yet. Quickly approaching 48 hours.

I've had this company since 2022. A few months after joining I put a claim in because my garbage disposal stopped working. They actually accepted the claim and paid for a new one..probably under $100. In 2023 I put in a claim because when I used my dishwasher it was causing the pipes to leak, this was a 2 part claim because the pipe cracked and the dishwasher broke at the same time. Both claims were denied. In October 2024 same problem again pipe under kitchen sink leaking because of a broken faucet. I also had a cracked pipe in my laundry room. They denied both claims. Since I've had them they put out less than $100 for a garbage disposal and I've paid $1650.00 in monthy payments. How could this possibly be fair?

I needed to find my own repairman which I did. He filled out the form on the phone. Now I am discovering that you won't pay me the $50 which is the difference between what I paid ($135) and the $85 service fee I usually pay. The man on the phone did not explain it to me. I couldn't understand. It sounds like a wonderful scam to me!! James ** is a wonderful repairman and I would recommend him highly.

He was polite and courteous. He explained what could have caused the clog and made suggestions about future prevention without trying to sell me something. It is really unusual nowadays to have anyone providing you a service to just explain what may have caused the problem without a lot of fear mongering to have you buy something else.

This was a fast, no haggle, no hassle, very understanding, quick, painless and stress free process to attain coverage. Now I have just started this journey and haven't filed any claims yet and hopefully won't have to any time soon but it's nice to know I have coverage. I would recommend anyone who doesn't have Choice to at least try them out. Thank you!

Excellent employee. Tim was on time, took off shoes at door. Took time in diagnosing problem. Advised May take longer for delivery of part due to delivery problems outside of his control. Will return to replace part when arrives. This is my last survey to respond to. DFW Appliance Service is excellent.

The person named Matthew was very informative and helped out quite a bit and explained a lot. It was very good that's why I chose to go with choice and cancel my American Home Shield policy from speaking with him and choosing the plan that I picked that it will cover what I need to be covered.

We found a brass end to a pencil in it. So we called and told them not to come. They were very cordial and next time we need something done we would like you to consider them again. Also we were very happy with the way you'd done the transaction.

The plumbing contractor called the same day I filed a claim and said they could do the job the very next morning. Technician arrived on time, was very professional, and a very good plumbing professional. Disposal was replaced with a high quality brand and I was extremely happy! Highly recommend!

Tech came out, diagnosed issue and communicated in a timely fashion. Choice Home Warranty is replacing our washer. We are being mailed a Lowe's gift card in 3 to 4 weeks. I understand this is how they do it but 3 to 4 weeks with little a washer? Why not be able to print a voucher from email.

All case managers are not fully trained or have no clue about their job. They deny or compensate without having the full knowledge of the subject. Thank God at least you can them directly now. Otherwise in the past you have to schedule a telephone call for a week and if you miss it due to so many reasons, you will have to schedule another and wait for another 2 more weeks. That is a good step Choice has taken.

Mike from Infinite Electric was fantastic! Not only is he an expert in his field, but he is friendly and a pleasure to have in our home. He did a great job on replacing our light fixture, and I highly recommend him and Infinite Electric to anyone needing help with electrical needs.

This was a much better experience with Choice, compared to the last problem with our heat pump. The service provider kept in touch until he was able to come to our home. He was efficient and seems to be very honest. We hope to use him again. In the past, Choice has sent incompetent providers, one of which took our money, promising to come back with the part, but he never returned.

The service was very good as promised. The technician arrived at my house on time. He was even early, which was appreciated. He fixed the problem in my sink and he also fixed the other sinks so I will not have any problem with any of them going forward. I would recommend them.

CHW responded to my home discrepancy in a very excellent and expeditious manner...So far everything is great, and appreciated all your help… First response plumbing and flood damage always on the go. Frankie, Carlos, and Tony the plumber are very respectful, the even call me sir... They excellent on their chose profession… and always on time.

Prompt response from Choice Warranty; problem resolved within 48 hours. Technician assigned arrived in a timely manner, investigated the problem and attended to the issue as it presented. At all times the technician was courteous and took his time to explain the reason for the problem. I would recommend Choice Warranty to my friends and colleagues.

My sink is a brushed nickel. The plumber came back with a chrome faucet. Now the sink area clashes as the two finishes don't match. I didn't request the plumber go back and exchange due to the difficutly in getting a plumber to come out (about 1 1/2 weeks or so) in the first place. I just wanted to get my leak fixed so that I could put my kitchen back in order.

I have been paying for this insurance for a while now and my hot water tank took a crap.. so I pay $85 for them to come take their pictures and what not... so Choice orders water tank and tells me I still have to pay $300 to have it put in.... that should be taken care of by choice since it's their worker... I could buy a new hot water tank for the almost $400 I have paid.. and cost nothing to put it in since I could do it myself... so I will be dropping choice after this incident... I hope other people have a better experience with choice... This is good for people who don't know how to do stuff not people that can...

You don’t tell people that you are not giving them anywhere near the money that it takes to replace their appliances. If you would tell people that in the beginning and they signed up with your service that would be fair. I will be canceling my contract with Choice as soon as possible.

Fred was very professional and knowledgeable. He called me 15 mins before his arrival. He was polite and respectful of my home. He was informative after he accessed the problem. He focused on his work and did not leave a mess for me to clean up. He determined that a new thermostat was needed and installed a new one. He checked the outside unit as well as the one in the attic.

It was a little hard to understand the lady. The company you sent was great and would call for them the next time we have an oven issue. Unfortunately the problem that we have would not re-create the issue so the young man was not able to do anything to help us, but that was not his fault. He said he would come back out when we have the issue again. It’s kind of like having an issue with your car with the electronics and it won’t act up when you get to the dealership. We were very pleased with this company and the young man that came out.

I was totally surprised my air conditioner was not covered as the "service valve" was excluded. If I known, I would not have switched from American Home Shield. Now it makes me wonder if I'm really covered & what is the next surprise. The air conditioner coverage begins by saying all components and parts of the system. Somehow they deem the service valve as not part of normal wear and tear. Is it not normal to have your air conditioner serviced on a regular basis where they service us sometimes used to recharge an air conditioner. This is very sketchy!

Washing machine will not start. Went online and filed complaint to Choice Warranty. Choice was quick to respond. Found repairman the next day. Repairman was knowledgeable, friendly, and willing to answer any questions. The whole experience went very smooth and the washing machine was only down for three days total.

The REP was very helpful and pleasant. If I did not want to join your company, he convinced me with his customer service and knowledge. I have had a bad experience with other company that I'm with now, so he assured me that I will not have that problem with this company. He seemed very honest and proud of his company.

I filled in the online request for an issues I had with a leak from under my sink. I classisfied it as a plumbing issue and I put a ? mark before the I said ? pipe. I'm not a plumber and is all I saw it was water dripping from the ? pipe area. Choice then sent a great technician out who said it was coming from the garbage disposal which he replaced and everything was great until I get a call from Ist response plumbing stating Choice is denying the claim and I would have to pay $371 and I already paid $75.

The repairman came on time when he said he would show up. He explained everything to repair my washer. I was quite pleased and satisfy with his explanation. Just need more repairs on it. Choice warranty responded quickly about the part needed for my washer. Overall I am very pleased with me choosing choice warranty.

Technician was very knowledgeable-knew the problem and diagnostics--found him very, very honest and helpful. I would definitely recommend him to friends and family. I would also recommend Choice Warranty to all

We just enrolled in a warranty plan today with the help from Anthony. So fa so good. We'll see how it goes the first time we file a claim. The last service we were counting on completely failed us. Our a/c quit. Five days later, still no cool air. We canceled our policy which became effective immediately. Too bad our broken a/c didn't get a response like that!

The service man was prompt and polite. He worked quickly and cleanly. The process of getting a claim going was very simple and easy. After he found the problem he was able to get approval the same day and immediately order the part needed and scheduled a return visit to install. Choice Home Repair kept me updated with emails.

Brian, the technician who came from Platinum Repair, was cordial and quick to assess the problem. He said the freon needed to be filled, which he did. He then tested the unit and checked that the cooling and heating was working inside our condo unit. When I asked if it would continue to heat and cool well, he said that it would, and that if it did not, we could call Choice Home Warranty to report the problem. Thank you for your good service.

The service technician was very knowledgeable and communication before and during the appointment was very helpful. Follow up from representative was helpful and unlike our experience with past home warranty companies. I would definitely recommend this warranty to friends and family. The deductible is very reasonable, and the speed of service was also very good.

We had our torsion spring failed and it was supposedly covered under our home warranty. CHW assigned a contractor who came from Columbus (2 hrs away). When they arrived they told me that the spring was covered with our $85 service fee but that to finish the installation we would need to pay $250 to adjust / balance the spring for the weight of the door. I don’t understand this. I had a hot water heater replaced under warranty and everything was covered. I did not have to pay for the installation. So instead of a $85 charge I had to pay $335 to get my door working again. This makes no sense to me.

I spoke with Maurice ** and he was very informative and helpful! I decided to cancel my contract with American Home Shield and start my new contract with Choice Home Warranty. Maurice explained how making this change will save me money each month! I look forward to having my account with Choice Home warranty.

Fred, the technician, was wonderful. Gave me a call 15 mins before he was to arrive. Very knowledgeable and personable. Did not leave a mess, respectful of household furnishings. He checked the unit outside and in the attic and breakers and the thermostat. Very thorough. Replaced the thermostat and all is well.

After letting me know he was arriving soon, the service call was right on time. I loved that he acknowledged my dogs as they were curious to a new person in my home. He was efficient to diagnose the problem and explain to me what was going, got to work and was able to fix the two issues causing my refrigerator not to hold cold. The work was done with respect to my home and the cleanup afterwards was appreciated. I would highly recommend the service.

Cons. You called as I was looking at the email/site which was creepy. Pros. Ryan was nice. Cons. Continued to try to upsell me. Con. After I paid with Ryan. I continued to get calls from unknown unidentified phone number. When I finally identified those numbers as Choice Home Warranty, I called back they did not know why I called that I had a new policy or that they have been calling me. Pro. The person on the other end was polite. Right now you have more cons than pros. I hope that changes.

DON'T SIGN UP WITH THEM!!!! They advertise how easy and convenient it is to work with them, it's a lie!!!! I put in a repair order 2 weeks ago on Sept 24th. For my heat and I am still waiting on confirmation of a tracking number for a part. My heat wasn't working so I called Choice Home Warranty and scheduled for a plumber to come out. The plumber that they sent out said he needed parts and he can come back once he has them. That's understandable. It's been 10 days since the plumber has come.

The technician was very courteous and professional. He diagnosed the problem quickly and did the repair. He checked the rest of the system’s moving parts and found them in good shape. Before he left he explained the repair to me and added a stop on the track so it would not happen again.

Filing the Choice Home Warranty claim online was a clearly defined simple process. The claim updates were timely with easy-to-understand steps to obtain reimbursement. I spoke with an agent who had my information, was brief and gave me exactly what I needed to advise the repair service on their responsibilities to meet the claim requirements.

Choice home warranty did not cover my claim since there were roots clogging the pipe under the toilet. However, the technician who came cleaned out the roots, fixed the seal around the toilet, and gave me pointers on how to discourage further root growth. He charged me fairly for what CHW would not cover. He also helped me tighten the pipes under my kitchen sink at no extra charge.

Same problem twice since end of August. Choice Warranty would not authorize either tech to find the source of the problem. System is 26 years old. Both techs were surprised at the response from Choice. Had planned to renew my contract, but WHY? I will not recommend Choice to homeowners going forward!

This is the second time I called Choice Warranty for something big. First time it was my water heater. Now it’s my HVAC system and in my contract book it says you will fix or replace what’s broke. All I have to do is pay $85 service fee but I always have bill. Don’t understand why I still have to pay something more out of my pocket. Is there something I’m missing in the contract? I just don’t understand this and I’m thinking about canceling this contract. Can someone please call me and explain why.

During my conversations with Choice representatives they were professional, courteous, helpful and accommodating. Kept me updated on my request and the technician Dylan from Fri Born 4 Repair was a true professional, very knowledgeable and experienced in his field, detailed in making the repairs and explained what the issue was and what he was going to do. Extremely impressed and satisfied with the repair company and the representatives from Choice.

Do not send Wade Plumbing -- bad experience in the past. I contacted Wade in the past because they hade not called to advise that they would be arriving much later to perform the job as advised. Wade Plumbing was extremely rude and condensing and did not perform job but cashed $65.00 check.

I have had CHW for a few years now and have always been impressed with the service they provide. I submit a claim and the response from CHW is very quick. The contractors they work with are always very professional and friendly. I would highly recommend CHW if you are looking for a home warranty company.

The first Warranty had a low rating but it was a great experience. The warranty offered by CHW has two levels higher a rating. I am impressed by their options for payment but also comprehensive vs simpler coverage. The sales person was courteous and knowledgeable and ordered in the presence of the facts. I was pleased to upgrade my current appliance coverage to their premium warranty that covers my air conditioner. Now, I can cancel some of my other individual home warranty protection plans and have one which will service this whole house.

I was not given anything close to what it will cost to replace my microwave and oven. The worst part is that they don't even consider matching the dimensions of a built in microwave oven. I guess they don't care if that leaves a gap in the current built in. I am very dissatisfied with this experience and could not recommend Choice Home Warranty to anyone.

My A/C was empty of coolant so I had no cool temperatures during the hot days. Callahan Contracting was familiar with my unit as he had worked on it previously. He came as quickly as he could and got my A/C up and running. Great contractor and Choice Home Warranty made a wise decision to keep him on contract.

I had a new company come out this morning and for $150 they were able to get my air up and running. He said the system has been maintained very well and that everything on it worked except for the part they had to replace. Your company on the other hand told me that it hadn't been maintained and they wouldn't work on it. I'm not sure I'm going to stay with you because if this is how you treat your clients I pay you monthly for you to do something for me when something goes wrong and obviously you don't do that. I'm very very displeased. Very unhappy. It's just sad I had to get a company out here to do what you should have done. Shame on you!!!

Choice helped out by sending a Sears tech (Clay B.) to evaluate our failed fan in our Hotpoint fridge. Clay ordered a new one and had it installed lickety-split. Thanks Choice & Clay. Russ Taylor Cayucos. Calif. And the new fan works fine and the blades go around and around and around. Clay was right on time both times he came to our house and the fan arrived a couple of days early.

I am not satisfied with the service received from Choice on my recent claim. I was asked to pay $620 and have yet to receive any back-up to show what, if anything, Choice paid for the claim. I would like to speak with someone who can provide this information and an explanation of what was not covered and why.

Very reliable, very professional and always very helpful and I’ve had no issues with anything that I have called in for. Definitely would refer anybody to Choice Home Warranty. Had nothing but very good experiences which is very difficult to find nowadays. Thank you for your continued support and help with the needs for every day Maps.

The two gentlemen that came to resolve the issue was pleasant & mannerable. They came and took care of the problems and gave me a suggestion on what product to use to keep the pipes from being stopped up. Hopefully, I won't have to call them anymore in the near future but if so, I recommend those same guys. Much appreciative!

Michael came prepared with the part he suspected was the issue and in short order had it replaced. Problem solved! He listened to the flush which was the cause of the noise and decided to fix it. He drained the tank and wiped up the few drops of water from around the toilet.

Customers need to be aware of a loophole in their CHW contracts which I experienced on a repair claim for $614 (after the $60 deductible) for my washing machine (water pump replacement). Rather than reimburse me for the repair, I was told that CHW was enforcing Section 16 of the contract, which allows them to replace the appliance if it is less expensive than the repair. I was offered a gift card at Lowe's for $547, which I was told was CHW's cost for a new washer. The catch is that their cost is not my cost.

I have my home AC issue and claimed to repair it but technician said that it's my fault because I didn't maintain. I was so upset and appealed this case. I made a schedule with case manager to discuss about this case. Case manager Yuselin ** takes care of my case very well. Thanks.

Infinite Electric replaced a lighting fixture in our home. The tech Mike did a fantastic job! Not only is he extremely knowledgeable and skilled in his field, but he is friendly and a pleasure to have in our home. We highly recommend Infinite Electric and Choice Warranty, who is always quick in responding to and assigning our requests.

I was having trouble with my furnace. 3 or 4 service men attempted to repair the furnace and were unsuccessful. Finally, Choice Home Warranty agreed to replace my furnace with a new one. The replacement occurred within 2 weeks after the decision to replace. The actual work was accomplished in one day.

Very courteous. Very knowledgeable. Explained it might take a little bit to get part but assured he was on top of it and will be coming back to install. Came in a timely manner and called saying how far he was away from my appointment. I like that feature. Just wish he could’ve done it without having to come back.

I was very hopeful this would be a solid solution, but I had a washer break. After about a week and a half, a technician made it to my house. After that, a gift card was promised after a 30-day period. The amount on the card was not enough to cover a new unit, which I expected and could accept; however, over a month to replace a washer is unreasonable. I could have addressed this situation on my own within two to three days, and after paying a monthly fee, frankly, I would have spent less without the warranty.

Matt offered one of my best experiences in working with any repair professional. Keep up the great work. Matt was knowledgeable and professional. Matt provided me with a heads up before arrival. Diagnosed the issue in one go, answered my concerns, performed the repairs and left the space better than he found it.

Sears Home Services technician was very competent and professional. Very courteous and arrived on time. I am very pleased with the service provided. I would recommend this organization for any service for any appliance that needed service. Thank you CHW for handling this claim so good. I would recommend you to my neighbors.

Everything went very quickly and smoothly! We got the original email with the company that was going to do the work within minutes and I was able to shoot up a closer time very quickly and easily also. And a only gave us a 3-hour window and came within an hour.

Choice Home Warranty responded to my request immediately. The service person was professional, knowledgeable, helpful, respectful of my home. They took care of the problem right away. A++ I renewed my contract for three more years. I have used Choice Home Warranty twice in a week the response and service was the same on both occasions with two separate issues and two different problems.

The Technician that arrived to fix our dryer was outstanding! Superior customer service. Great communication. Showed up at the time scheduled. He wore shoe coverings, gloves and even placed a mat down on the floor to service our dryer. Highly recommended. We will request the same company and technician for future appliance services.

When the technicians arrived, it was past the allotted time and it was almost 5:00pm. However, they were committed to keeping the appointment with me. The technicians came and assessed the situation. They went beyond in checking the piping under the crawl space to ensure everything was secured. Upon which, they reinstalled the toilet and put extra sealant around it to prevent any further water leakage. I would definitely recommend Atlas Plumbing to do your plumbing services.

I was very disappointed when my plumber told me that the plumbing stoppage was not being paid for because it was "Based on the information provided to us by you and the Service Provider(s) assigned to your claim, it has been determined that the failure does not constitute normal wear and tear and/or is excluded from coverage in accordance with the terms and conditions of your contract."

Submitting a claim through Choice Home Warranty was easy to do and the service men have been great. They came out to our home and assessed the problems, ordered the parts and fixed the appliances. Very professional and timely. I would highly recommend Choice Home Warranty to any home owner.

CHOICE HOME WARRANTY are Professional, POLITE AND they get right to what you need. I'm SATISFIED with their service and they send you an email giving you all the details you need about your service and what time the TECHNICIAN will arrive, and you can track the status of your claim in YOUR CHOICE HOME WARRANTY online account AND IT DIDN'T TAKE LONG TO GET MY APPOINTMENT

Amiable, knowledgeable tech was very helpful in fixing my microwave door. Satisfied with job completion. Also filed a claim for an inoperable ceiling fan. Once again the assigned technician was friendly and extremely knowledgeable about the fan and pinpointed the problems right away. In fact he is scheduled for a follow up and promised to return to satisfy my request. Both techs were great and I’d highly recommend their services.

They came in their personal car were not very professional and hard to understand. They fixed the dryer have idea what they did and didn't leave a receipt for the payment or what they did. The other repair that we got yesterday for garage door was better and I appreciated that they came earlier as I requested. They too didn't leave a receipt.

The link I received did not work when clicked on or cut and pasted. I called twice and was told she was not available and the person on the phone just repeated the decision and did not take anything else into consideration. I spent my assigned Case manager an email with no response. I don't even believe there even is a case manager.

Reported clogged up kitchen sink, very slow drainage. Called today October 8th, 2024. Informed there is a problem with the kitchen sink, water drains very very slowly. Poured Drano down the sink twice but problem still persists. This began over two weeks ago. There was a leak in the garbage disposal unit which was replaced a month ago.

CHW set a repair appointment very quickly. BJ appliance came out and diagnosed the issue and submitted a claim. CHW and case manager Sean kept us up to date on progress and handled the issue professionally. It was the quickest and easiest claim we have made yet. Will continue to use CHW for any of our appliance issues including the pool.

WORST company ever!! Whenever there is a repair or replacement, they make up all types of fees that isn't covered. Had a hot water heater claim, the technician they sent said I needed a replacement, so Choice acted it they were going to cover it by approving the replacement, but they send me $1160 bill saying that there are up items that wasn't covered, so I asked them for a invoice of the total replacement, they claimed they don't have an invoice.

I am a new customer with Choice Warranty, and just wanted to comment on the service I was provided today. I am very happy with the concern the person showed to save me money, and how informative he was on quoting prices for me. I also will recommend this company to my friends, and family. Also for the very quick service that was provided.

The contract states repair of stovetop but you say that you only cover damage from wear and tear. There no advantage of having a warranty because when item need repair from wear and tear it's time to replace it. The only logic answer to having a home warranty is from a mishap of some kind otherwise the warranty is worthless.

They called before they came, they were courteous and very capable. Even though I live in a remote, wooded area they said they would be glad to come back if either Choice or I called them but they did suggest not to make an appointment for a weekend because they would have to charge more.

I have used Choice Home Warranty services several times this year. Each time they responded quickly with the name of the technician and the appointment time. On one occasion, they were unable to find someone who could come in a timely manner so I was able to call a local company and arrange to have my A/C repaired ASAP. Choice is very easy to work with, and technicians they send have always been professional and knowledgeable. I highly recommend them for your home warranty services.

We were told they would give us Roof Leak coverage if we renewed another 3 yrs- we fell for it. It is “Limited“ cap at $500 annually which they failed to inform us. Then a company they have contract with picked up our claim when we discovered 2 leaks fr roof but we had to wait 4-5 days. Customers have no say once the order was picked up!! Customer service was rude (she said, ”We are not an emergency 24/7 type of company.”) when we called as drops of water was leaking in. We had buckets to catch those droplets and waited and it is the raining season in our state. The roof contractor came out as scheduled (actually much earlier in the day than scheduled) and good thing we were home.

Great company, you consistently repair or replace appliances with no arguments. One of the few that do that and my family appreciates it. Sometimes it takes a while to get contractors for certain repairs but that may be due to the lack of the tradesmen not CHW. Please continue your level of service. We have referred you to a few of our friends and family.

Very satisfied with the service we received. Service repair person was on time and very professional. Explained everything so we could understand before and after work was done. Choice Home was very thorough and had repair company appointment set very quickly. I was very satisfied with claim service. I would recommend Choice Home Warranty to anyone.

The salesperson explained each coverage plan and was very helpful. I didn't feel rushed at time to think about my choice. Plans over added on options which was really helpful; like for example the sump pump which was a plus for my coverage. These things made my experience with Choice Home Warranty a service I wanted to try.

I’m beyond frustrated with Choice Home Warranty. First off, the service call fees are ridiculously high, especially considering that they rarely cover or repair anything! It feels like every time I file a claim, they find some lame excuse to deny it, leaving me with broken appliances and no resolution. On top of that, they constantly robocall me trying to upsell a plan upgrade, promising better coverage with absolutely no guarantee things will actually improve. Save yourself the headache and look elsewhere!

Jake ** was very detailed in explaining the coverages and exclusions. He was very helpful throughout the entire process. I couldn't be more satisfied with the overall experience. He stayed on the phone with me after receiving payment to ensure I received the electronic copy of my policy solely for my peace of mind.

Our service technician was very knowledgeable and courteous. He had the parts he needed (which was so wonderful) and fixed our AC very efficiently, the same day. He also called before he came and was very mindful of our time. I would highly recommend their services as well as a Choice warranty.

I had a leak from the toilet tank. I submitted a claim one day. The next day I had an appointment. The technician was out in a timely manner. He completed the work quickly and didn't leave a mess. The problem is resolved, and I have had no issues since.

Don’t waste your money. More fine print than you can possibly imagine. They will find a way to decline your claim. Coverage section will say it’s covered but fine print will list unreasonable exclusions. For example they say AC ductwork is covered. Fine print says unless it is collapsed or plugged. When I asked them to explain what on duct work it does cover they couldn’t tell me. Only what it didn’t cover.

I have had 6 tech visits and my ice maker is still not fixed. My next tech visit is Oct 22. I am surprised that it has taken this long to resolve the issue. When I purchased the Choice Warranty program, the reviews for the company were very good. My first appointment for this issue was in June 2024. It's hard to determine why it's taken so long, but I don't think it's a good representation of the company.

The electrical contractor called prior to the appointment. Then he showed up on time. He was prompt. He was courteous and he diagnosed the problem quickly. He then fixed the problem. Then checked the effected outlets to make sure they all worked properly. I was very satisfied and would recommend him to anyone looking for an electrician.

Matthew was very professional and informative when signing me up for the Choice Home Warranty special. I am very pleased with your pricing and your home warranty options. I learned about your company while watching TBN and saw a great advertisement that caught my attention. I plan to use your services to have my AC unit replaced in my home. Thank you again for being there for your customers.

This company is a complete scam. I had a leak behind a wall where pipes were supplying an on-demand water heater. I called and they sent out a plumber for a $75 fee. The plumber came and cut several holes in the drywall and eventually decided that the leak was coming from a cold water supply to the heater. He said that he needed to get approval from the company before any repairs could be authorized. We were subsequently informed that the problem was not covered because the pipe in question was not properly strapped in place and was therefore leaking. I emailed to reject this conclusion on the basis that only about 2 inches of the pipe could be seen through the hole that was cut so there was no way to know if the pipe was strapped or not. I was VERY rudely told that because the plumber was a "qualified professional" that he could tell just by seeing 2 inches of pipe that the rest was not strapped in place.

It's been a while since the service person was here. Any idea as to when I might be notified as to the fix date? I haven't heard from anyone as to when my freezer door water problem will be resolved. Is this the kind of service I can expect for any other problems I may have?

I am a 78 yr old women who does not do all the fancy things the computer does. The instructions said I can get my own repair person since your person could not come til the 10. My husband has dementia and lung cancer. This is why I have a home warranty. We are on a very fixed income. I have tried to send the estimate from the repairman sent but I can’t find anywhere to send it. Please please help me. We are sitting here without water and I need this fixed asap.

The technician was wonderful. The coverage, not so much as I was informed that the issue is NOT covered! I was told to file an appeal and I have. Meanwhile, I am without the use of my kitchen sink and dishwasher. The salesperson assured me that these things were indeed covered. Customer service tells me they only diagnose the problem, not correct it.

Bern helped me get correct description asap into AirPro system, so I could get immediate appt for problem. AirPro description said "broken garbage disposal." & they would not give me apt. Choice's description said "Garbage disposal doesn't clear backup of water". So AirPro was incorrect. Bern sent message to clarify claim. Thank you so much for great customer service.

We got an email with our date and time for service on our AC clogged drain. Arrived and promptly took care of it and was done. Fast and friendly service. Showed me how to prevent this from happening again as he said this is a very common thing to happen with all the humidity in Florida.

I received wonderful service from my technician. He was very knowledgeable and answered all my questions. He provided me with the services I needed and was very pleasant. I would recommend the services to anyone looking for a good insurance coverage. Choice Warranty handled everything with ease. I am totally satisfied with the services provided.

I called Choice Home Warranty company because we were having an issue with our Kitchen Sink Garbage Disposer. I had no problem scheduling them to come and check all out. Very friendly and efficient personnel from the Plumbing company. They fixed the problem quickly. If any issues I will surely let you know. I would use them again.

Had a problem with our 17yr. old dryer and called Choice. They set up an appt. with a technician. Everything was done quickly and very professionally. Thought we had to wait for a motor to be shipped but the tech. found one locally. Worked out very well, dryer is back in action.

Backed up sink and leak. Stopped up sink was completed very quickly. The leak took two trips for a total of $225.00. Total repairs and the three year contract put most of financial issue at a premium. It’s sending me to the poor house. Beware of the small print. They will get as much out of you. Try to do repairs yourself.

Dear Choice Warranty, I am writing to formally express my dissatisfaction with how my recent claim regarding my pool pump has been handled. A service person from your company was sent to assess the issue with the pump for my swimming pool, and after thorough evaluation, they recommended replacing the pump with the same brand we currently have—Sta-Rite, a high-quality variable speed pump (VSP). However, I was informed that Choice Warranty is only willing to replace our pump with a cheaper, lower-quality option. As a homeowner, I take great care in ensuring that we use only high-quality products for our home, including our pool. The Sta-Rite pump has proven to be reliable, and I believe it is essential to maintain that standard.

I notified Choice Warranty online about my claim. My claim was promptly acted on within 24 hrs. I was given all information about Technician, how to contact him and scheduled time for him to come, if it was agreeable to me. The Technician came to my house as scheduled by the warranty company. Choice Warranty offered me a replacement which I accepted. I am very pleased with Choice Warranty actions.

Felipe was Professional, Knowledgeable and Caring. We appreciated that. Hoping for the BEST... Everything covered was explained to us. We're told of different payment issues that could save us money. We received a good payment and an excellent service call amount. Our daughter has Choice Home and is very satisfied. THANK YOU Felipe.

The tech Tim was great! He was reliable, knowledgeable, experienced and went above and beyond what I expected. He's also friendly. Tim will also call or return to make sure everything is in working order!! There are not many techs that will do that. I appreciate it! He is also helpful and answers all my questions about my washer as well as shows me what I need to do in case washer goes out again.

Filed a claim on the water heater in our home. Received a response with claim number in less than an hour and received an appointment confirmation less than an hour following. Quick, professional service! Thank you.

John (Tech) was very friendly and explained everything that was going to be replaced/repaired on the clothes washer. Our only concern is that it will take 2.5 weeks to receive parts and complete the repairs. We will be without a washer and need to go to laundromat to wash our clothes!

The reason why I gave them a three star is because I had put a claim about my washer not working. Sure enough the tech came and I did the analysis and diagnosis. I paid him the 85 dollars anyway. Choice Home decided that it was more expensive to fix the washer than to just replace it so they offered me 343 dollars. I am sorry but I can't even get a second hand washer with this. I asked for a case manager so I can tell them that and that I don't think it's fair, well I got one assigned to me. The case manager never called me I left him two emails with my phone number and nothing after a few days of waiting his reply I gave up and I went with the 343 dollars. The thing is I have to wait for it for 30 days and it comes In A form of Lowe's gift card. Well Choice Home I just want to let you know that I can't hold off on not washing my clothes for 30 days and that Lowe's don't sell washers for 343 dollars. Thank you.

Robert ** provided concise answers to my questions as well as personalized service to create a warranty that met my needs for my rural mountain home. He gave me options that aren't apparent on the website. I appreciate that kind of openness from a salesman and customer service rep. Thanks Robert!

The Technician called me soon after submitting an online claim, and we were able to make an appointment the same day. He arrived on time and was pleasant, knowledgeable, professional, and courteous. He submitted the claim to Choice Home Warranty and informed us that since it was the weekend, we may not get the approval in time to complete the service until Monday.

We have had great experiences whenever we have had to request service. The technicians are always willing to explain everything to me in blatant terms and do whatever they can to make sure that the repairs or replacement is exactly what is most cost effective overall. Very friendly team. Thanks.

Our technician, Shan from AFS, was very prompt, reliable and knowledgeable. He actually had to come to our home three times to try to fix our refrigerator/freezer, but had to turn the decision to replace this appliance over to Choice. He explained exactly what needed to be done, and when this failed to correct the problem, explained our next steps.

My plumbing issue was attended to on the very next day. The only thing I didn't like was the fact that they told me that if the issue was outside it wouldn't be covered. Plumbing is plumbing, inside or out. Overall, I am pleased that it was handled quickly and that they didn't keep me waiting for a week.

Dryer would not heat. Made a call to Choice Home Warranty to put in repair request through their automated system on a Saturday and the service man arrived at our home around 4:30pm on the following Monday. We did not have to wait long for the service. We were very happy with his service.

The technician came out, looked at our washing machine, and knew exactly what was wrong with it. He ordered the parts they came in and a week later he installed the parts and everything worked and it was fixed. The technician John was very professional and polite and got the job done the first time around. I definitely like to have him back again if needed.

I'm dropping Choice Home Warranty. They're not worth a crap. I had to put in a new air conditioner about a year and a half ago. It was about 110 degrees. So, they came out, found what my issue was, and fixed it. They were a Choice repair company that I had used many times. And because it was air conditioner, they fixed it. We called it in after they fixed it, and Choice said, “Oh, we're not paying any of it. You need to call before.” I don't like that kind of crap. I've had Choice for a long time. I found out that by the time I pay the premiums and by the time I pay the service call, and then I have to turn around and pay for parts, because they say, “Oh, your part’s 10 years old,” which happened to me a lot. Where I messed up is I've got one of those five-year deals with Choice.

I am very happy with the service and the technicians were professional and polite. But the times I received from Choice Home Warranty wasn’t the times that they were available to come and repair my appliance. This caused a little confusion regarding when I should and should not be available. But again the company that did the repair and the technicians were very professional and very polite.

I got a call from the Rep. explaining me the benefits after I got registered. He walked through the contract and steps to get services. He explained various options and enabled me to choose the right one. It was a very pleasant interaction experience. I would recommend Choice Warranty to my friends.