Choice Home Warranty Reviews

Tech communicated from the beginning. He arrived on time for the appointment. Repaired the problem. He was very efficient.

Well done. Just took too long to get him here. Almost a week without an oven. Not good!!

The technician, Michael, was a very nice guy. I was not happy with decision to NOT repair my refrigerator! I believe it was based on the fact that we have only had our contract with you for a little over a year!!

Everything was great! Our technician arrived on time, was very polite and professional, and completed the repair in a timely fashion.

The technician was great, he called to update us on when he would arrive and when he was here he took the time to explain to us what the problem was and what needed to be done fixing it. I would absolutely recommend this company and this technician to anyone.

Application process is very easy, did it on my phone.

I've been with Choice Home Warranty for so many years. I have renewed my contract every time it comes due. I just recently had a claim on my side-by-side refrigerator freezer. They came out and said that they needed to replace the door, but they didn't know if they would replace the door or replace the refrigerator. They have decided that they were going to replace the refrigerator instead of replacing the door.

It’s been four weeks and I still have no satisfaction or use of my washer. It took them three weeks to get a repair man here, he told me he couldn’t get the parts, they were unavailable and it’s been over a week and I still don’t know where I stand. Customer service keeps putting me off, in the meantime, I’ve been without a washer for four weeks.

I’m a little displeased because my claim was denied with explanation.

I would like to give Eric ** of Rod Plumbing a rave review. I was on schedule to be done on Monday but I call & ask if possible I could be seen on today & Mr ** said give him a call tonight & he would see what he could to get me back up & working. Mr ** himself called me & fixed my plumbing issue .I would like to thank him for doing a job well done. He completed the job within 10 min. I that he was in & out. Thank you again for the prompt services. This was a great experience with this warranty company & the plumber

Repair guy showed up late but was very nice and knew what he was doing. He ordered a part and told me he would be back Friday but did not give me a time. And now my claim has been closed and I can't get any information.

The process was so easy, smooth and efficient. The technician set the convenient appointment time quickly, the repairman arrived right on time, fixed the problem and left my house clean and exactly the way it was when he arrived. I have had several different warranties, CHOICE is the BEST by far !!

Choice Home Warranty is an absolute nightmare, and I completely regret ever giving them my money. I have had them for 2 years, and not even one single claim has been taken care of. They constantly deny claims, twisting their contract language or finding any technical loophole possible just to avoid paying. On the rare occasion that they actually approve something, the nightmare continues—they schedule the technician for at least a month after you first put in the claim.

Choice Warranty does not communicate well when there is a claim. There is a long wait time for any information and nobody to speak to that can make a decision when you call. The "out of pocket" costs after the monthly fees for the warranty itself are ridiculous. The point of a home warranty is to save money, time, and frustration when there is an issue. I do NOT recommend Choice Warranty; this is my third claim and all three have been just as infuriating. I was hoping to get my money's worth before I opted out, but I will be canceling this service and taking a financial loss. Save yourself and find another company.

Tech very knowledgeable and friendly. Explained everything.

Joseph treated me with respect and no pressure. I would recommend you to friends and family.

Thanks for the customer service representative handled my claim. She was very polite and patient. 👍

Appliance tech came on time and explained. Knowledgeable and clear.

I started a claim for an electrical problem. The circuit with the problem powered the hot water heater controller and a freezer. After 3 days of waiting for an electrician and being told they were trying to find an electrician to accept the call, I requested to speak to a supervisor and was told a supervisor would call me. I had no choice but to attend to fix the problem myself. I was able to restore power to the hot water heater controller and the freezer but the outlet is still not repaired. It has now been 3-4 weeks with no electrical and no call from a supervisor. I am very dissatisfaction with your service and I’m still waiting for a call from a supervisor.

This is a sales pushing dishonest company. I have had a decent amount enough experience with the claims with one successful repair and one repair that never happened and I never heard back from anyone about. When my renewal came up I was bombarded with calls several days and after polite declines I indicated I would renew online. At that point you have my business but they kept calling. I finally gave in based on the promise of a discount that was a dishonest representation of the final cost. I now have no interest in working with this company whatsoever. I would like my refund processed with the same level of effort as the sales calls. I will also not be polite so take me off your call list. Lastly take my real estate agents credit card off file a request I have made on her behalf multiple times.

Great service and very polite man you sent. I am glad I have this service.

No problem with the technician. He was competent, understanding and professional. But once again, we were disappointed with the attitude and policies of Choice Home Warranty. For the second time in the past year we were denied a claim that was not the result of abuse, neglect, or improper operation of a device. Choice Home Warranty once again hid behind the mantra of our issue not being due to "normal wear and tear." How you arrive at that determination is a mystery to me, but it keeps you from paying on a claim. I appealed it the last time it happened and was turned down. I'm not going to go through the futile exercise of trying to do it again. We are seriously considering cancelling our coverage and asking for a refund of everything we paid in advance (the better part of three years).

Logan is excellent, very professional and figures out the problem so quickly and suggested a few options and solved the issue swiftly.

Jordan was our technician. He was very polite and determined to diagnose our garage door opener light. It was more than a light problem, a bad gear is affecting the light to blink and not to come on. He got the light to work temporarily. Submitted claim for the additional problem, waiting to see if it is approved. Unable to fix it properly until then. He apologized that he was unable to fix it completely. Once he gets an approval, he will gladly come back to fix it. His drive to our house is about 2 hours. Highly recommend Jordan, he cares about the people he is working for. I give him a 5 star rating!

My issue was dealt with expeditiously by person who initially handled my claim, and the technician who came to my home to diagnose the issue was very knowledgeable, professional, thorough, and friendly.

We have several claims. Service people have been on time and polite. We are having a problem with HVAC claim and will try to work that out. We thought it was good to get estimate from your usual HVAC company. But that guy removed a part but did not tell us which then invalidated Choice claim. We are trying to get the part back.

I don't have a problem with the technician. they came out. I have a problem with Choice Home Warranty. They send someone out to assess the situation then they go back to the office and send in their report and then choice decides if it is covered or not and several days later the problem is fixed if it is covered. Problem is if something is leaking it needs to be fixed immediately, not wait. I don't like choice home warranty

Paul was a very nice, knowledgeable gentleman. He explained everything that had to be done to fix my problems.

Everything went well. The company that came was terrific

Was satisfied with the service provided during the process. Weather delayed completion but the work was done

Applied online, received a call with the hour, agent had good communication and was able to explain the coverage clearly and was able to clear out questions and concerns.

Horrible experience. The reasons for denial were absolutely ridiculous. They were clearly looking for every avenue to deflect responsibility despite recommendations made by the technician that assess the matter. The case managers were rude and argumentative.

They were very respectful and got the job done. Definitely recommend!

Made appointment. Appointment was on time. Everything went smoothly

Our clothes dryer repair was handled promptly and effectively by Jonathan, the technician, who was dispatched.

The tech was very effiecient and wasted no time looking into the issue and very quickly determined the problem, unfortunately parts have to ordered, so we are in a waiting position. Out of his control. The tech was very efficient, he took no time finding the problem. Unfortunately, parts have to be ordered and we are in a waiting period.

CHW is very prompt in getting the appointment within a day and the plumber came at appointment time and completed repair on time. However, CHW charged $75 fee even after saying that same repair was done in August, 26. Overall happy with the process and repair work.

The service received was excellent. The service person was extremely knowledgeable, answered my questions and completed the repair in a professional manner. Would highly recommend this company to others requiring electrical repairs.

I was disappointed that the same brand of in sink food disposal was not offered and as a result because of the pipe issue with what was offered that would not fit the plumber charge me an extra $125.00 to match the existing broken brand in order not to charge for pipe replacement which according to him would have cost $165.00.

This company, piece of garbage. I don’t recommend this company. three-time complaint, three different product.. One dishwasher they can’t fix it. Then I complain for my air condition three times, technician came, try to fix. They don’t know how. Then my bathroom tub. They say We don’t cover. Before I, before I purchase, I ask what do you cover, what you don’t cover. The salesperson name Seth…. Then I asked cancel my policy. Give me my money. They refuse to refund… After stop taking your phone calls…

Your technician did a great job. Got it done. Thank you very much.

Overall complete service provider, I couldn't be more satisfied.

I've had two other companies and I was testing Choice Home Warranty to be able to compare which is the best for me. It costs a little bit less, and that's what keeps me right now. I also like getting a person on the other end of the line instead of AI, so that's a real quality. It's more convenient to be able to explain an issue with somebody who can actually respond to me. Recently, I had my front door lock adjusted so that it closes better. However, I haven't used them that much because they didn't cover some of the things I thought they would cover like my Jacuzzi pool above ground.

So far the support has been good, I cannot give a five star review nor can I recommend until I receive the gift card which will be used to replace my appliance.

Choice warranty always responds to my claims in a timely manner.

Greater humble Appliance showed up on time. Their repairman was very personal, professional and respected our property.

The technician was knowledgeable and was able to decipher the problem. He had good communication skills and shared was able to reassure me that the problem was fixed.

We had an electrical ballast go bad. Brandon from Sceptre Maintenance came to our home at the scheduled time, diagnosed the problem, went to the hardware store, for the necessary replacement part, and was gone in less than an hour. WOW! Very impressive service. Thank you Brandon and Choice Home Warranty.

Our service technician was above and beyond capable. She noticed the problem right away and fixed it.

6 years of Senior coverage is great. Payment was easily done.

I had no difficulty understanding the products covered and obtaining the coverage.

Choice had a technician out to my house within 4 hours after I filed the claim. Garage door was broken and the work technician with Topline Door was very professional and fast. I have had good service with Choice and I would recommend you to anyone needing a warranty. Thank you!!

I do not care for your newest AI answering machine named Luke. It is very rude and impatient. I finally had to ask to be transferred to a human being, the representative I was connected to was very nice and helped me quickly. I'm not sure of his name, possibly Arno or Arlo.

Very good company. Very professional operators. Recommend.

I spoke to Daniel. He was very helpful and understanding. He went over everything and explained everything.

Setting an appointment was easy. The tech who came was efficient and friendly.

We are grateful for your services and for being there when we need you for repairs. Thanks so much, and I am glad to have your company as our home warranty provider.

Choice Home Warranty processed my claim in a timely manner. A technician contacted me by email and scheduled an appointment for service.

I think that being a new member, I should not have been told that my first time using the service be told that my service is being rescheduled.

The plumber arrived at the beginning of the appointment window. I really appreciated that. He did a great job, cleaned up, showed us the repair, and explained it well. This was one of our better experiences with Choice Home Warranty.

I believe the tech was Sean. He was very accommodating when I asked him to call when he was on his way. We arrived at the same time. Took care of my problem.

Excellent service. Quality of workmanship. Great timeliness.

I had a good experience with Home Choice. The claim process was straightforward, and the repair was completed professionally. The technician was helpful, and everything was handled in a timely manner.

The technicians that have come out have been great, what I'm frustrated about is for my refrigerator - this is the fifth time someone has come out for the same issue and I've been charged now three times for a truck roll within two months. The response turnaround time from Choice is days and sometimes weeks where I am without the use of my appliances. This is unacceptable and needless to say - we won't be renewing with you.

Great timely service consistently. Highly professional and prompt response to claims.

The appointment was easy to set up. Tech arrived exactly as scheduled and quickly resolved the repair parts required.

Everything from the first phone call to the technician leaving my home went perfect. Highly recommended.

On time, no fuss, appears to have a location problem, waiting for a part.

Notified Choice on Sunday of problem with dryer… sounds metal on metal. Repair service company was here Monday morning with parts to repair dryer. Ready to dry clothes before noon on Monday. A little unnerving as repairman has the same name as my late husband and his first message in am really woke me up.

I had excellent customer service. Everything was explained in detail, and Elliot was extremely knowledgeable with all the great services your company offers. Thank you, and keep up the good work!

Too slow assigning contractors, don't always choose contractors that live close to us.

I was honestly disappointed. I was told I would be getting replacement of my Appliance that would cost me nothing aside from the original service call amount. The reality is they give you wholesale cost not actual replacement cost and then don't offer options for you to purchase appliances at wholesale. Meaning more than $600 out of my pocket to replace my refrigerator at the absolute lowest cost item for sale at my local store. This was after having to wait a week just for a technician to come out and another week to finally get a resolution on what they were going to do whether it be repair or replace. And then to find out I have to wait another 15 to 30 days to receive the funding for a new refrigerator. I won't say that having no warranty would be better. But I would say they need to do a better job at telling consumers what they will actually be getting instead of hyping it up when they're trying to get you to spend the money on the warranty.

The technician was prompt, courteous, and knowledgeable. Service with Choice was excellent.

We have had a Choice warranty for a few years and have never needed to use it. Well, our furnace quit working and I called the claims reporting number to report the issue and a service tech was assigned and showed up the same afternoon. He diagnosed the issue and submitted the information to Choice and had an approval to complete the repairs within minutes. The communication with choice was excellent. I received emails and texts during the day to provide updates up until the service tech arrived at our home. I was a bit nervous using the warranty for the first time, but the process was painless and I absolutely recommend Choice warranty if you are looking for a 5 Star home warrant company.

Tech called to confirm time of arrival expected, worked quickly to determine the problem, explained the process, and was respectful of my property.

Max is always great! Always prompt and communicates well in setting up appts

Derrick was professional and extremely quick. He was easygoing about my dogs “loving” him and he was so experienced, he could “hear” the problem with my dishwasher. I would recommend him without hesitation. He cleaned up after himself as well.

Very pleasant and made everything easy for my sign-up.

Choice Home Warranty, lived up to the promise they made when I entered into a contract with them. The process for submitting a claim was easy, and they responded to my needs promptly. They assigned my repair to a very qualified company. I was very satisfied with the whole experience.

M&S Mechanical technician came in, diagnosed the issue, got a fast approval from Choice and replaced the motor. Couldn't have run more smoothly on all ends. The technician, Francisco was professional and efficient. Highly recommend both M&S Mechanical and Choice Home Warranty.

Filing a claim for the 1st time...The online form was easy to fill out.

If I could select zero stars I would. Poor service, fought us on many claims, just a bad actor in this field. Continued to charge our credit card after the contract expired even though we told them we did not want to renew. We waited two weeks for an A/C compressor replacement in KS in the middle of July. They made no effort to speed up the process in spite of multiple phone calls requesting service. If you want to get jerked around and waste a lot of time and money, this is the company for you!

Called with an issues, helped with filing a claim. Waiting to hear back for a technician to schedule.

The most recent issue was straightened out quickly. I did have one little bump in the road with some plumbing on my pool system a while back where I got a denial for some nonsense. Choice tried to say that it wasn't wear and tear, but after I explained to them that it was the original plumbing when the house was built 28 years ago, they reconsidered and ended up covering it. No problems at all. I'm pleased with it. I'm happy with the service thus far.

Our technician was friendly, knowledgeable and definitely a pleasurable experience repairing our heating and cooling problem.

I was expecting to see a response quickly to my clothes washer not working! The fact that they wanted me to find my own repairman was not what I expected.

My technician was very helpful and cordial, and efficiently got the work done quickly. I would have preferred quicker dispatch, but problem occurred on a Friday and had to wait for Monday afternoon.

Response time to my inquiry was very good. I had an appointment with a contractor in 6 hours.

Very professional and nice customer service explaining.

Was prompt and very knowledgeable. Would use Edgar again.

It did take a couple of days to find someone. It would have been nice if I could have made the appointment as what I was sent said they would be here between 7 and 11 am so I had to get up before 7 am. I called the contractor about 7:15, and he said between 10 and 12. He was here around 10:15, figured out what the problem was, and fixed it quickly. The company was Mike's Appliance Repair. He was very nice and took care of my problem. I will hire him again.

Choice has provided well qualified repair technicians to address our problems.

We have used Choice Home Warranty for more than 7 years, they have been very helpful in getting out claims resolved in a timely manner. The website is easy to use and entering a claim is very easy. They are very professional and timely in responses.

Your team was the best; everyone that I spoke with was very helpful.

I found the claim process to be very easy and quick. The company I had to work with to come service my appliance was a little frustrating. The technician was very knowledgeable and professional. The final result was frustrating. We were told the washer could not be fixed, so we would be compensated with a gift card from Lowe’s to help with the purchase of a new one. 1) what if I didn’t want to go to Lowe’s? 2) it can take up to 30 days to get that card, who wants to wait for that? 3) after questioning this procedure I am told there may be other options, why not say that from the beginning and make the situation a little less stressful for the home owner?

Your service representative was excellent. He provided top-notch service. His personality was kind, pleasant, and very personable. Thanks so much for the professional personnel. I am so happy I have an expert, people-pleasing company that provides expert service.

EXCELLENT SIGN-UP. All discounts were offered and accepted.

Easy to go online to initiate a claim. You receive contact within 24 hours and your problem is fixed.

My dryer is still not fixed and I've been asked about filling out a review? So here it is. I've paid this warranty for years and I never thought that as your price has almost doubled in the last 4 years, the worst the experience gets. I should had received a phone call explaining why my dryer parts have not arrived yet. In the meantime, another payment to you guys cleared my account. Very unhappy with your company at this moment.

I signed up today for Choice Home Warranty. Everything was explained very well. I hope I won't need to use it. For the price it gives me the security that I will have help a phone call away if by chance I do need help in the future.

The initial call to CHW was met with friendly and professional Customer Service. We discussed our plumbing issue and was given the Plumbing Company’s information immediately that would be helping us. The service was completed in a professional manner. Excellent service throughout the whole process.

The work was well done. However, the contractor failed to contact property owner (although their management was asked several times). The house is a rental and I need to be supervise their work.

It was fast and easy. The agent was very helpful and informed.

The tech who came out was polite, friendly, and knowledgeable. He explained everything he was doing in order to solve the problem. If necessary in the future I would be happy to have him back.

Took 11 days before some contacted me. He did a good job when he did come

The manager call back was very compassionate and informative on how to handle the issue at hand

The technician was professional, polite and communicated clearly his findings and what was done.

Satisfied with the service I received. Salesman was very knowledgeable. Helped me understand the program I signed up for.

Friendly and knowledgeable technician. Fixed multiple issues and got me up and running again.

Signed up online-guy called me from Choice to ask questions. Ok no problem. I called him back few mins later to ask if roof covered and he said he would have to charge $30 to add that on and when I questioned him he sent me to some remediation person, still don't know if roof included price quoted not the same as you sent to me. I was not eligible for any promos or discounts as advertised to me?? All in all a bad experience. Still confused!! (policy #**)

Very pleased with the work. They fixed the problem I had. Will recommend to family and friends

The technician was patient and examined everything completely. He sent pictures and received a prompt response.

We were very satisfied from beginning to end. The Technician was on time, very through and explained what he was doing and why. He also, and we never had anyone else do this, when finished went out to his truck for 15 min. Returned to check to see if the furnace was still working properly. Great service!

Had to wait a few days but when the technician came it went fine.

The technician was respectful, professional, and efficient. He inspected the toilet, verified home warranty coverage, and returned to complete the repair. The only area for improvement would be communication regarding the arrival time, as the original window was 7–11 AM, but he arrived at 12:28 PM.

Mixed reviews as the experience I had yesterday with my issue with my dryer was excellent. My second claim with my plumbing has not been good.. No one has accepted the work order and this is going on the second day. I was given an option to find my own and then be reimbursed but I'm new to SC, just moved here from NYC.. This home warranty I thought was going to be a great thing to have but now I'm questioning it.

The technician was early in arriving and very professionally dressed. He also did his job in a very professional manner. Cleaned up everything after the completion of repair. Highly recommend the technician on his work.

The service person was courteous, on-time and knew how to fix what was broken. I would definitely recommend this company for service.

Drainbusters’s did a wonderful job repairing our water heater.

The person I spoke with by phone was very friendly and very helpful. I also received a discount as a senior citizen. I am so pleased with this warranty company.

I have studied the information on Choice Home Warranty (CHW) and I've seen the commercials that confirm the value CHW presents. I spoke with Maurice today and he was a very informative and helpful individual. I am very pleased to have signed up with CHW. This company has an excellent reputation, so I look forward to being served, when needed, by the good people of Choice Home Warranty, Thank you!

Elloit was informative and assisted in deciding the coverage.

It was a great call, Al questions were answered. Now waiting for the same great service and coverage.

I really don’t like to talk to AI. I prefer human when handling business. Thanks.

The service was excellent. The technician explained everything.

Bryant was very helpful. After he made the determination that the hot water heater needed to be replaced, he called to talk with Choice and came back to me and let me know it was approved. He went to warehouse to pick up new water heater and returned and installed it. He did an excellent job estimating completion time. I would highly recommend Bryant with.

Tech was assigned immediately after claim input. Received follow up notification of Plumber assigned. After the plumber was dispatched I was sent a email with that info as well as a "tracker'. My wife was extremely pleased with the promptness.

Called before coming out. Performed service and advised what was done to get the system back up and running.

It looks like y’all canceled the service fee and a still keep the appointment for the same problem I had May 20, 2026. Thank you!

The technician was friendly and did a great job! There were a couple of things that upset us... The appointment was for late in the evening and we got charged a service fee of around $3.50 on top of our $85 service call fee. There was no notification of this prior to the call for service. No warning. Additional fees is not in our contract with Choice.

Joseph was excellent. He explained everything clearly and was professional and polite. I signed up for the service at the end of the call.

Great customer service and quick response. Willing to work with customer as much as possible to resolve issues.

The man came today to check on my stove. Need to order the part and will be back to install the part when it comes in. I am very pleased with the service.

Called in to report a broken dishwasher. Filing the claim was quick and easy.

I called and my issue was handled efficiently. Thank you!

On the advice of my neighbor I contacted your company to inquire about procuring a home warranty. The agent's name I spoke with was extremely professional and knowledgeable (Alvin). He answered all of my questions completely and explained everything necessary so that I fully understood the ins and outs of the home warranty business. Alvin is a credit to your company.

The staff is very professional. Unfortunately, concerning my latest claim there were a number of issues. I was charged three times but eventually received refunds back. There was an issue with coverage and I called to have it corrected. Error on Choice's part. Diagnostic paper work misplaced from tech to Choice. I had to call several times where I called the tech service, Choice and Whirpool. Why did the customer have to do all of the follow up? We started this process and it took almost three weeks to get a resolution. Timeliness was certainly lacking. Someone owes us an apology.

Agreed to coverage today, gave them my credit card information. I then changed my mind and asked them to cancel because they would not issue a policy on paper. Contacting my credit card company to dispute charges. Was also put on hold for a very long time. Do not contract with this company. All reviews are bad and they are not registered with the BBB.

Spoke with Derrick, and he was great! Direct, to the point, kind, and helpful.

Our AC broke within days of moving to our new house and Choice sent us an excellent service provider who called first to gather additional details and then visited us within 72 hrs. He’s was incredibly knowledgeable and professional. The claim went through and now we have AC in our house!

Very easy to execute. Happy with the program. Service was fast and effective.

Troy was very knowledgeable in representing your product.

When I called in this morning in regards to turning in a repair request for my clothes dryer, it was handled quickly.

I am pleased with the outcome. I am going to get money to go get a new washer.

Yusef the HVAC technician is very competent and has been working for a long time to find the defective part, he has been competent in completing the repair. Good job Yusef!

Choice Warranty has always been very good and quick at getting the air conditioner service and fixed. I don't really know what to say except that they are very good. Thank you so much.

Easy to talk to and explained everything I asked them about no matter how many questions I asked. Thank you.

Very no-nonsense repair - in and out. Now I have a working dryer again. TY.

Choice Home Warranty has a good value. I've had them for two years and I've never had any problems. It's pretty easy and I get contractors to reach out within 24 hours. They're usually pretty good as well. I'm pretty satisfied. Choice Home Warranty does what they say they're gonna do. However, the price has gone up a little bit without notice, and I didn't appreciate that.

Ariel was very efficient and knowledgeable. Luckily he had the part in his truck, so the repair went quickly.