Choice Home Warranty

Choice Home Warranty

 4.1/5 (9957 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Monthly premium cost
$46.83 to $54.75
Availability
49 states (not WA)
Labor guarantee
30 days (90 days for parts)
Service fee
$85
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Choice Home Warranty
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About Choice Home Warranty

Choice Home Warranty offers two protection plans and multiple add-on options to protect against unexpected home system or appliance repairs and replacements. Both plans cover household items regardless of age. Customers can make claims 24/7 through the online account center or by phone. Choice Home Warranty plans are available in all states except Washington; the company has partnered with Home Service Club of California to provide Choice Home Warranty-branded products in California.

    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • Optional roof leak coverage
    • No transfer fee
    • 24/7 customer service
    • No home inspection

    Cons

    • $500 roof repair cap
    • Not available in all states

    Bottom Line

    A Choice Home Warranty plan can provide budget security and peace of mind for homeowners and can make your home more attractive to potential buyers, especially if covered major systems and appliances are older.

    Choice Home Warranty Reviews

    Over 50k reviews since 2012
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    2 featured reviews
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    Page 5 Reviews 95 - 125
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 18, 2023

    Thank you so much! I was with another home warranty company and it was a true nightmare! I called and I like the tech that came out- it's not completed but we have an appointment for this week. So thankful for CHOICE HOME WARRANTY! Less stress!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 18, 2023

    Excellent customer service by the Choice Home Warranty representative, Warranty call person, HVAC company contact person and their technician. We were contacted the next day and were taken care of ASAP. We had an issue with what our coverage provided and the Rep. stepped in and got everything fixed within an hour. Very happy, definitely would recommend!

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 18, 2023

    Not what I expected. I think the appliance fixed at least five times should have been trashed long ago. I spent way too much in deductibles to only receive $343. to replace the appliance. The technician went above and beyond all of the visits he came to my home.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 18, 2023

    The service person was knowledgeable and completed my the repair on my furnace very fast, he was very courteous and professional. CHW handled everything fast without a hassle and I did not have to do anything but make the call and report the problem.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 18, 2023

    Technician arrived on time and was prepared with all necessary parts needed to repair our Samsung refrigerator. Technician explained the work he did. Very pleased with the Service and with Choice Home Warranty quick in their responding to a warranty claim and selecting qualified experts to respond.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 18, 2023

    I made the claim and within an hour had a appointment with a repair person. He came out 3 days later, look at the ice maker and determined what the problem is. A part has been ordered and he will cone back and fix it!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 18, 2023

    My technician was knowledgeable and very helpful. He completed the work order and exceeded my expectations. I was able to use my central heat and air unit once he finished. This was extremely helpful due to the freezing temperatures on my area. The company was extremely prompt in sending a technician to my home as well.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 18, 2023

    After 2 tech and now a Plumber, you are asking me to pay $455 to the Plumber when my contract with you only require me to pay $45. I’ve paid $90 so far and this last Plumber says you aren’t paying them totally to install a new hot water tank. So now they want me to pay for materials you won’t cover or they will not install the tank. It’s now over 2 months and your Company refuses to honor your contract with me.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    Cannot attest to service as I just signed up today but both people I talked with to begin my policy were friendly and knowledgeable. Able to answer all concerns and did all they could to get me the best price.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    Fahrenheit Heating and cooling Showed up and quickly diagnosed the problem. Made a pair and was finished in under a hour. The tech knew his business. He was polite, honest and did all you would expect during this unusual cold snap. My recommendation fully.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    The technician was very efficient and professional and knowledgeable. He was also kind and took his time in the process. Answered all my questions. Demonstrated how to use the ice maker and water dispenser properly. Would recommend CHW to friends.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    Reuben was quickly able to find suitable warranty plan for our new house and proactive in making suggestion about the coverage. He was also able to explain various plans Choice warranty offers and differences among them to make our decision easy.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    There were many conflicting emails and several no-connect phone calls first, but once I spoke with Francis, he gave me a deal I consider very good and so just accepted. I hope I'll never need to use any of the services, but if I do, I hope the agreement lives up to the promise.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    Both the dryer and dishwasher were fixed in one visit. My tenant is satisfied with the work and so am I. The dryer needed a belt and the dishwasher needed new wheels. Good work by the tech company and Choice Home warranty.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    I came home one evening to find that my refrigerator had stopped cooling. I submitted a claim that same evening around 7:00 P.M. and immediately received an email confirming my claim. By 8:00 A.M. the next morning, I had already been set up for a service repair that same morning for 10:00. The service agent was AWESOME, he quickly found the problem and ordered the repair parts while still at my house. I've had to submit a couple claims in the past and have always had the same outcome. Choice Home Warranty is the best!

    Be the first one to find this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    It took a month and a day or two. Before Choice Home Warranty was able to find a contractor to replace my garage disposal. It took the repair man two hours to complete the job. The repairman did a good job.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    Tightened up commode fasteners to floor, said that should do it. No problems yet, very good job. Would recommend these guys to any of my friends. They had to travel 50 miles to get here, and 50 miles back home, can not see how they can make money at that distance.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 17, 2023

    FRAUDULENT!!! I had to pay $2,100.00 out of my pocket for a new pool pump after being told it wasn’t covered. Go to find out, IT WAS COVERED AT THE TIME I WAS TOLD IT WASN'T!! Oh, they wanted to send me a check for $250.00 to make up for their lie! TERRIBLE CUSTOMER “RESOLUTION SERVICE” on behalf of Terrance W. STAY AWAY!!! Much better, HONEST companies out there.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    Frist when you talk to a customer service to claim anything, they say it covers what's in the plan. For example, plumbing, no matter how old it is then they want proof of an inspection report. So many excuses so they won't cover the repair. They as so good in collect the money, just wouldn't pay for this insurance again.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    Arrived on time. Found the problem and corrected and repaired issue. Very friendly and courteous. Highly recommended. Took time to explain the problem and ways to prevent the same issue in the future. Very pleased with the outcome. Would use again!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    My system failed and Choice replaced the whole outside unit. I paid the connection and inside costs. The installation was very professional and clean. I cannot ask for a more friendly service. I did have to use Emergency heat while waiting for parts. Home warranty. Came through. This all happened at New years weekend.

    Be the first one to find this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    I have been out of water for four days. I have yet to be informed of a technician who can help. I have offered to get my own technician and to send the bill to Choice but they only allowed $80 reimbursement. After spending almost $6000 for the policy I find this unacceptable.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    Took 3 months for a tech to come out. Way too long! They said the parts would only take 3 days to come in, didn't here from them for two months and I had to call them again. Then he came in 2 days later.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    In the past I have not had good service from Choice Home Warranty as I have had to wait for up to two months for service, then when I opted for reimbursement procedure, my claim was closed and had to be reopened. But my last experience was perfect!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    I really appreciate how easy and affordable the claims process is. I've heard horror stories about never being able to get in touch with someone and getting the run around at other home warranty companies - but I've NEVER had that experience with Choice.

    From,

    A Happy Customer

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    The Tech was great. He was friendly, fast, and explained the situation well. However, our AC was 2lbs low on refrigerant, and rather than add a leak stop to it, Choice Home Warranty decided to forgo that small extra cost "this time" and would require another visit should the refrigerant be low again, which was disappointing, as it would require another visit potentially, and another deductible payment.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    Ariel from Bustamante door was Excellent. He came and diagnosed the problem in 3 minutes. Made a call to CHW and replaced the gearbox in 1/2 an hour. He then tested it and checked it thoroughly to make sure it was working properly. The best technician. Very Professional and Knowledgeable. A Real asset to your company.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    The person taking my case and the technician were very good; however, that is where my positive experience ended! I seemed to be caught in a catch 22. The tech advised that it was the compressor on the fridge but CHW would not cover because it was still under warranty with LG but LG would not cover because I was not the original purchaser of this 4 year old fridge. Feel that the CHW program was a waste of money and I ended up paying more for the service call than other providers would have charged. Overall I would recommend that people avoid this coverage.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    Technician that was sent was very helpful and experienced. Fixed the problem in 5 minutes. Great attitude and customer service oriented. He explained the problem and how to prevent it from happening again. I am very satisfied the the technician and the work he preformed for us. Thank you so very much Mr. Repair.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2023

    Very knowledgeable and courteous. First Choice has good follow up and easy to be reach by phone. Short wait time. I used other home warranty companies and they were horrible. Little or no effort to get the job done. Highly recommend.

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    Choice Home Warranty Company Information

    Social media:
    Company Name:
    Choice Home Warranty
    Company Type:
    Private
    Address:
    1090 King Georges Post Road
    State/Province:
    NJ
    Postal Code:
    08837
    Country:
    United States
    Website:
    www.choicehomewarranty.com

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