Choice Home Warranty Reviews

Very good service and recommend company to others.

Mohammed called me 30 minutes prior to coming. He was excellent and found gunk in our sink that NO ONE had ever caught. Excellent, professional service. Nice person.

I submitted claim for leaking dishwasher. Tech got assigned same day and got it fixed in couple of days.

Biggest bait and switch I have ever seen. They say they will cover the cost of a new HVAC system when something goes wrong. Our HVAC system has now been out for almost a month and the service advisor just told us that we should have read the fine print in our contract better because they are only going to cover the replacement of certain parts and not the whole HVAC system. Even though it says on their website that is what they will do. Awful customer service and awful company.

Technician was excellent. Resolved the issue. Hoping no further problems.

Just got signed up..Rep was very helpful and gave me a great price. I feel good about the protection. Will update on use. Hopefully nothing breaks but it will, I feel ready now as my house is older and it even covers my well and septic. That feels good. Thank you.

Technician was on time, he evaluated the problem and the issue was resolved quickly.

Volodymyr was efficient and thorough. Definitely satisfied with his service!

Communication is the worse compared to other companies. Everything is AI generated and never got to work with an actual person.

I recently had my built in microwave go bad. Your procedure for getting it looked at was easy and response time was great. I had a very professional and friendly technician show up on time, as scheduled. After he analyzed the problem, he told me that there were a couple of problems with the high powered circuits and that it would not be beneficial to repair it. He recommended a full replacement and that he was going to submit a replacement request. I received a replacement request approval the very next day. Everything was great until I saw the replacement funds I was being offered to get a new unit. That is when major disappointment set in.

Outstanding service, fast and professional. The best warranty company I had.

Choice Home Warranty is horrible, at least in my experience. We have had to use them twice since we purchased our six year contract. We have three more years with them and I DREAD anything else happening where we need to use them. We have waited two weeks for an A/C technician and they keep wanting US to find our own repair company, have them follow Choice Home Warranty rules then reimburse us within 30 days. NO, that’s one of the reasons we purchased a home warranty plan, so they can do the legwork because we are busy with life and work. And so we can pay our deductible and the warranty company pay their part.

The technician who came to repair my air conditioner was polite, efficient and worked to resolve and repair the problem in a timely manner. I would refer his business to friends.

Choice is always quick to respond to claims. The technicians/contractors are usually quick in responding to claims. My experience with the technician for my clothes dryer and dishwasher were very professional and knowledgeable of the issues. They identified the problem and fixed/and or ordered the parts necessary to fix it. They also cleaned up behind themselves.

Drainbusters was sent to the house. They were in touch with us before the appointment to give us the arrival time. They called on the way. He was neat and clean. The job was done timely and explained what he completed. He was friendly. I would use them again and recommend them to friends.

This company has horrible lousy customer service and they do not honor claims. My water heater went out. The tech was fantastic but a 1/2 hour after he sent in his information. I got a text saying my claim was denied. When I called to ask why the claim was denied, they said it was a pre-existing condition, and that my water tank was leaking, which it was not. When I tried to dispute it, they would not listen to anything I had to say, and they just kept saying the tank was leaking. Therefore, it was a pre-existing condition. They said the tank was rusted out on the bottom. The tank was 17 years old, so of course, it was going to have some rust on it. But to them rust meant the tank was leaking..My advice is do not buy a home warranty from these people because to them everything is pre-existing.

Justin was great! Very good service. Discovered the problem right away.

I have had great service over the years, there have been times when a problem with a service provider was not complete but CHW WOULD send another provider to correct the problem.

I was disappointed that I was not referred to a good plumber for my plumbing problems. Instead I was referred to a Handyman who never came.

Slow in getting help. Sends handyman instead of tech. No communication about appointments.

Always a great experience! Everything is always so easy.

I made a claim and then was able to get things fixed myself, so I called to cancel the claim and it was very simple to do.

Last call for refrigerator/freezer door locked shut. First contractor said he had to order part. Didn’t even look at refrigerator. Didn’t touch it. Said it needed rollers. Also he’s too busy. Won’t be back for a week. Told him I was getting water on new floor. He didn’t seem to care. I told him that was not a service call. He grabbed his stuff and WALKED OUT! Called Choice. They sent new technician. He was great. It had nothing to do with rollers. Fixed my freezer door. No damage to food or floor. Great Guy. Knows his work and nice and respectful!

Prompt response, good communication. Repair to dishwasher made in a timely manner.

Submitted claim on 8/25 and repairman came 2 days later - acceptable timeframe for non-emergency situation of failed microwave. Diagnosis was for replacement. Choice took 2 days to respond agreeably to replace and offered $231 toward a microwave of our choice. I'm not sure where you should purchase a new microwave for that amount. It was to come in the form of an e-gift card for Lowes - within the next 30 days. This restricts the store choice and timeframe for purchasing replacement.

Lousy response time! I have animals that need water!!!

Johnathan was very knowledgeable and clear with the design of our home warranty coverage. Great Help and representing the company.

I had a leak on my pool heater and they said it was a existing problem (no it wasn't, just a excuse to not fix it) worthless, my money gone for nothing.

This was the best experience I’ve had with Choice. They replied quickly, and 3 days later, my problem was solved. I was pleasantly surprised.

Service company Tech Pro was excellent. The technician was quick and took care of the problem right away.

Worthless warranty. Inaccurate claim filing. 72-hour delay in providing service.

As A Veteran, I Have Been With Choice Home Warranty For A Couple Of Years Now. When I Need Them They're There For Me. They Keep You Updated On The Service. No Hidden Fees, They Let Me Know Whether Or Not I Need To Pay Up Front On The Service Fee Or Pay The Tech. Haven't Had Any Surprise Out Of Pocket Charges Yet.

Our service person was on time and very efficient, and knowledgeable.

Came but needed parts. Will have to wait till those arrive and he can fit me in. In the meantime, no stove/oven.

Easy to understand. Was in need of coverage for my appliances.

I was with Choice before but went with another plan...that was a mistake. Back to Choice and love it.

My experience with Choice has been good most of the time but my monthly payment keeps getting higher and higher and I really can’t afford to keep paying so much money every month.

The Reference Air Solution A/C contractor was very good and reliable. They didn't care about being in an apt. complex.

Tech was great. He was able to find the problem and recommend a replacement due to age and expense.

Job well done. Technician did a great job and explained what and where the problem was.

Quick service. Agent very nice and answered all my questions.

Technician was very thorough in explaining my ac problem, and solved the issue quickly….

Timely arrival, polite, and pleasant. Fixed the issue.

The website was easy to create a claim. I can't really review much more than that as I am waiting to be contacted to set up an appointment.

Very professional in getting my appointment scheduled.

I am a very satisfied customer. The response has always been prompt, professional and satisfactory. I would highly recommend Choice Home Warranty.

I filed a claim for an A/C issue after having a technician come out to diagnosis the problem. Since Choice Home Warranty was unable to get a technician out quickly to fix the issue, I chose to hire my own technician and use the reimbursement option. After submitting a quote, Choice Home Warranty wanted the technician to quote an entire new system that is not needed since mine is less than 6 years old. If I replace my entire system, the contract explicitly states it will not cover upgrades due to incompatibility with the new item being replaced and will not cover the new type of refrigerant. After the technician submitted an itemized quote, broken down by each item and labor, now Choice Home Warranty wants the labor broken down by each item.

Aaron was very professional and did a great job. He was right on time and had the correct parts to complete the repair job.

Danny is very knowledgeable and professional. He’s been doing this a long time and knows what he’s talking about.

Demetri our service personnel was exceptional- Came on time- Diagnosed the issue and replaced the required part and was very cordial.

The technician was thorough and very knowledgeable in the service required. He handled the job like a pro and went above and beyond to complete the claim. Choice trusted his decision and approved completed service.

Well we have used Choice for several years now. Only twice have they denied fixing my problem. They are usually very fast finding a technician to repair my problem. The people they send are always smart and get the job completely done. The one time that my appliance was not fixed they gave me money to buy a new one.

Great customer service from Adam. I am looking forward to Choice covering my home.

Very prompt & great communication. I called as my Microwave wasn’t working. Technician was there next day & took care of it. I had different company before but Choice Home Warranty is the best.

I placed the service call Sunday afternoon, and HVAC Serviceman called early on Monday with an 11AM - 2PM arrival time. He came a few minutes before 11AM. He went to work and found the problem quickly (a blown capacitor). had a replacement part in his truck, and fixed it in a jiffy. He checkout the system to be sure it was working properly. My AC was up and running in little time He was courteous and efficient. I'd recommend him. Some companies gouge you for this type of repair--with CHW that won't happen.

The claim process was simple to do and easy to navigate.

Booking was easy.. The scheduling seemed to take time but once the service was scheduled everything ran very smoothly and the electrician was GREAT. Great customer service and knowledge and help.

Good first experience/introduction to program w/ no risk tryout and decent discounts. The representative was cordial, professional, and knowledgeable, and made me aware of alternatives or options without "pushing" and without challenging or deferring my questions or decisions. A very good first contact experience with promising program, thorough disclosure, and respect for my time. Well done. A good, courteous, informative presentation made a decision easier and was greatly appreciated.

I have been happy with CHW up until this last claim. I needed a dryer replaced and they low balled the amount and they weren't even open to the actual cost to replace. I told them that if they could buy a new dryer at that amount please do and sent it to me (that is NOT an option).

My experience with Choice Home Warranty has been extremely disappointing. I paid for one year of coverage upfront and made it clear when I signed up that I only wanted coverage for that year. I specifically told them they did not have permission to continue charging me after the contract ended. During the year, I had to use Choice Home Warranty several times. The phone wait times were excessive, getting contractors scheduled was frustrating, and the quality of some of the contractors was very poor. In my experience, some did not appear qualified to handle even basic repairs.

Choice Warranty are very professional in the way they do business! I have over 20 policies with them since I am also a property manager and they are always on point!

Notifying & setting up work order was very easy. We will see how prompt work is done. My problem will be --I do not want to get technician; I want warranty company to take care of those details.

Choice Home Warranty has been the best home warranty company I’ve ever used. They respond quickly, handle claims efficiently, and make the entire process as easy as possible. The home I purchased has had so many things fail shortly after I moved in, but Choice Home Warranty has been there to help replace and repair them, with very little out-of-pocket cost to me. Their vendors have also been knowledgeable, professional, and courteous. I truly appreciate how quickly Choice responds when something goes wrong and how they follow through to get the problem resolved. I highly recommend Choice Home Warranty. They have given me tremendous peace of mind during a time when I’ve had more than my share of unexpected home repairs.

My AC went out Saturday around 5:00 PM - it is 105" in Georgetown -Geaux AC is a great company, but if you could have vendors to work on the weekends, it would be wonderful. I am 77 years old and it was really hot (87') in my house for 2 days... Weekend service would be great to provide.

Still waiting on the contractor to respond to my need.

The experience was very positive and noncomplicated. Keep up the great customer service!

Travis was a professional and friendly technician. He knew almost immediately what the problem was and solved it in a timely manner. He gets a 10 from me.

Saw the add on TV for the Choice Home Warranty plan and went to the website for more information. Very impressed by what I read but had a lot of question. So I called the number provided and spoke to a representative Myles. He gave me several options and when he learned that I was a Veteran the plan got even better. I'm very satisfied with the options we chose and the cost is, to sum it up in one word "REMARKABLE" I will definitely recommend Choice Home Warranty to my family and friends.

Worst experience I've ever had. Misleading upfront and a policy that does not really cover replacement. Complete scam.

I just purchased this warranty and I’m not satisfied with the availability of the representatives. I was immediately contacted by line guard solution and now I’m unable to talk to anyone.

Tech did not make original appointment time and date. I had to call twice. We agreed that he would be out Monday 8/31. He was here and solved the issue.

Knew what the problem was and had parts with him. Fixed the ice maker, tested it, clean any mess and was gone

I like the online version. This makes it easy to file a claim without having to wait for someone to get back to you.

This was actually the third time we’ve had the same repairman. He’s been very courteous, respectful, efficient, has never had any issues, get his job done when he’s supposed to, doesn’t have to come back multiple times. We have dogs and he has no problems with them and they have no problem with him

All went well so far. He found the problem and is checking to locate parts.

We had a very good experience with the technician who came to fix our wall microwave. He was very knowledgeable about the product and was able to fix the problem in less than an hour. Highly recommend him.

I have a double oven. LG. Convection. 5 burners Bottom oven gives me the F19 error. Then after multiple tries, it will heat. Tech came out and ordered part - based on F19 error. Now - the F19 error can mean multiple things - however he did not test. Just ordered the part. Came back out with the part, installed it, and oven still did not work. Said he'd have to order another part.

Goodman HVAC arrived as scheduled and completed the repair very quickly. Leo is very professional and explained the issue and resolution.

The service from this provider was great. The dispatcher called to confirm the appointment, the technician arrived within the window of time, he looked professional and spoke professionally. He was knowledgeable, helpful and kind. I would recommend to continue with Let It Flow. They are great.

The tech did an awesome job in repairing my AC blower!

Took time to explain to me what he was doing and how to keep it from happening again

LG Dryer was making a noise when drying clothes. Technician was very knowledgeable and fix problem the same day.

Quick accurate and good communication and feedback on the claim status. Thank you.

Repair man was very good and explained what was wrong and what’d have to be done.

I had a very pleasant experience so far with Choice Home Warranty. Very courteous and professional and explained their warranty program thoroughly. Very pleased.

Nathan came and did an awesome job on my washing machine. He was pleasant and very easy to deal with.

Choice home warranty has sent two technicians to my house so far. They have both been right on time, and knowledgeable about the issues I needed fixed. So glad I chose them.!! One fixed a few light sockets, and the second one fixed my garage door, as well as lining up the eyes, and reprogramming a few openers.

Michael with Comfort Air is amazing. Very knowledgeable and thorough.

Was good in beginning, then became impatient, just rude at the end!!

This is a great home warranty company that is pretty cheap and I like them a lot.

I have had two claims denied by Choice Home Warranty for items that absolutely should have been covered. Both times, the denial came down to wording used by the technician that Choice interpreted as meaning the issue was not caused by “normal wear and tear.” What is extremely frustrating is that Choice seems to rely more heavily on a technician’s wording than on what the customer actually reported or what the true issue was. I even went through the appeals process and explained that what was documented was not what I stated to the technician and did not accurately describe the problem. It made no difference—the claims were still denied.

Choice Warranty for the most part has been great. My only rough experiences have been with, one the customer service not being able to speak English correctly.... Another .. The technician sent could also not speak English. So... That is all.

Happy about 24 hour service availability. Past Claims have been serviced in a quick manner.

The agent Adam ** that assisted was very professional, informed and offered the best service for my request.

Filing a claim is easy via online, the app or calling in. Getting an appt quickly not so easy. My refrigerator stopped working and we had to wait about a week for a technician. The tech had good communication and explained he had a lot of appts before mine, I understood and was patient. He arrived on time: friendly, knowledgeable, professional. (Jericho's Appliance) This company was Top Notch service. Choice Home Warranty sent me an email after technician submitted his report. They were replacing my refrigerator instead of repairing. I received an email to accept the dollar amount they offered and I'm supposed to receive an email with a digital gift card for Lowe's. 3 days I have not received the email, 6 days later still nothing. I called to see why it's been so long. - I NEED A REFRIGERATOR!

Choice Home Warranty makes it extremely difficult to fix anything. I have had several issues in the past and have had to go above and beyond in order to get anything fixed. My AC went out while I was on vacation and I filed a claim on August 9th when I got back to my home in 90 degree weather. I had to take 2 days off work in order to accommodate Choice's technician who came to my home on two separate occasions to look at my AC, and to whom I paid $100. Choice was not happy with the result so dismissed them and tried to find another technician.

Min from LG was outstanding. He knows his stuff. Although parts are no longer made to repair our refrigerator, he told us it might run a few more days, but it will be a challenge. The compressor is going out. He was a pleasure to have in our home and kind to our dogs. We appreciated him very much. He is extremely capable, courteous, and very knowledgeable. He knows what exceptional customer service means!

When I called about my item that broke they diagnosed that it was bad.. They ordered an item better and newer than what I had... Replaced it 2 hours (very large item) at no charges for me.

My washing machine broke and I called Choice warranty and they had somebody in here the day after and it was fixed, the man that came to my house was courteous, polite and he definitely knew what he was doing. He got it done in less than a day and it works fine now. Thank you Choice warranty.

Putting a claim in online is very easy. It took me 2 minutes. Just have your account number at hand.

Not happy with Choice Warranty. First they wanted to raise my price about $40 more. Called him and said no way, I’ll just cancel. Thank you. Then they decided OK we’ll keep you at the regular $50 + a month. Great. Several months go by and my hot water heater stopped working. Totally forgot about the warranty. Called someone out to fix it and then realized oh yeah that’s right. I have this warranty. Contact a choice warranty to gave him my apologies, sorry I forgot but this is the issue. They made me jump through hoops, not just me but the technician that was working on my water heater as well. They requested reports. They requested specific things listed on the reports. This poor guy who you know doesn’t make a lot of money. Try to answer all their questions and they simply just ignored the claim. They declined it.

Finally came. Very nice, good appearance. Very polite. Said there was a bubble in the gas line. Never heard of that but hopefully he fixed it.

Repairman came Friday & said I need a new refrigerator door. It’s Monday evening now and I haven’t heard from you. Poor response In my opinion.

Spoke with Elliot and he convinced me to switch to Choice from my current warranty company. I was up for renewal and the new rate was more than I could afford. After speaking with Elliot, it was to my advantage to switch to Choice. I would be getting the same coverage at a price that I could afford. He explained all about the coverage and prices. I wished I had called years ago but I’m a creature of habit and don’t like to change, especially if things are going good. But these days you need to make changes to save money, especially for seniors like myself. Thanks, Elliot!

Prompt service with reputable contractors. Highly recommend.

Everything was done in a professional way. The technician was knowledgeable, friendly and everything and he fixed it.

Had 2 claims within last 3 months. CHW agreement states repair or replace. Not true. Both my issues were handled slowly and very expensive for me. Was only given 50% the cost of replacing a refrigerator and took over 30 days to receive those funds. (Case managers: Tamar/LaShante **). Cost me $300 and 22 days to get leaking hot water heater replaced. The service company are newly licensed and unreliable. CHW agreement states labor and supplies included but insisted on making me pay the tech for labor (Case manager Yuselin M). The CHW case managers in both cases looked for reasons to provide low financial support and left it to me to deal with the service tech's schedule.

Technician was prompt and was equipped with proper replacement part. Explained what was needed and proceeded to install. Friendly and quick to do repair. Would recommend.

The garage door problem is repeating within 2 days after he fixed it.

Service was on time; the problem was fixed on the first visit. Very professional.

I've been very satisfied; they make filing a claim very easy. They have replaced my HVAC, fixed my stove, washing machine, all to my satisfaction.

Went well with Seth; however, his abrupt ending to our call and transferring me to his supervisor (Harry) was a bit challenging. My philosophy, instilled in me many years ago, is that the customer is always right. I know I am old fashion, being 72 years young, I can be that way. Overall, I am going with your company, and per Harry, the first payment will not come out until 11/20/2026. My wife did view the $48.75 did show up in our account; hopefully that will not be a charge. Finally, I am not able to get into the portal. I am entering the policy #, but the system will not allow me to enter the portal.

Very knowledgeable and customer friendly oriented.

Calling and setting up service appointments for my dishwasher and dryer was simple and the technicians were scheduled for the very next day. Each technician kept me informed of their arrival time. Each technician was able to identify the problem and serviced my appliances that now work efficiently. I have already recommended Choice Warranty to neighbors.

My first claim with Choice and it took 2 phone calls to an autobot named Luke who liked to hang up on me and a form on the website that would not let me complete it. Once I spoke to an actual person, she cleared things up quickly and efficiently. Next time I will just go that route first.

Brodie Electric responded to my request for repair of an electrical system issue. By far, in the nearly six years I have been with Choice Home Warranty, this was the fastest response I have received, within 24 hours of making the claim. Mr. Brodie called to let me know when he was within 30 Minutes of arriving; donned protective shoes upon entering my home (thank you!) and had the situation analyzed and corrected in 15 minutes. Much appreciate!

The technician was on time, knowledgeable, and helpful.

Super experience with Agent “Luke” in Austin. I’m a 65-year-old retired Vet and a little quick to call BS on stupid experiences. There was none, “Luke” was a straight talker and made sense. The difference between these folks and competitors such as American Home Shield and their shell game and shell corporation approach and no human to speak to are strikingly different. I purchased two annual policies for two properties and am highly pleased. These folks have gotten it right. Highly encourage and recommend folks with AHS cancel and transfer.

The plumber who worked on the water heater was neither timely nor responsive. The HVAC technician was both timely and responsive. He came in and repaired the problem quickly and explained what happened and how to prevent future occurrences.

Choice Home Warranty worked with me to get the best service repairman. Leo ** of Goodman HVAC is the smartest HVAC technician ever. I've had HVAC technicians service my air conditioning system before and heard them brag about how many years they have done the job, yet you can tell they have no idea what is wrong with your system and keep replacing parts until they finally get it right. Leo ** comes in with the best set of diagnostic tools and know how to use them and goes directly to the root cause of your system problem and fixes it right the first time.

The tech was very informative and helpful, he kindly answered my questions that I had asked. I would recommend him anytime.

My experience with Choice Home Warranty has been absolutely terrible. I would strongly warn anyone considering this company to THINK TWICE before signing up. The biggest issue is the conflicting information. Their representatives tell you one thing about your coverage, while their own technicians tell you something completely different. As a paying customer, you should not have to argue, investigate, and chase down answers just to understand whether something is covered. In my experience, the lack of transparency, consistency, communication, and accountability is unacceptable. I have lost all confidence in this company and have serious concerns about the way my policies and claims have been handled.

I had a tech come out within 5 days for a plumbing repair and it was fixed. I would have given 5 stars but I was told the timeline would be between 7am to 11am! But when I got the call to confirm it changed to 11am to 3pm which I had made plans to do things after 11am since I had work at 3pm. So I cancelled on my plans.

Tech was patient waiting for someone to arrive but once done, did not share any update with me. He talked to the tenant and said he would update me, home owner, directly but did not. I have not received anything from the company either so I have no documentation on what was done or what was wrong.

Although the service is pretty good (I have used your service at a couple of my houses), I don't understand why I get a survey before the service has been performed.

Garbage disposal leaking, Air Pro Master did a great job.

The problem was diagnosed and I am waiting on a answer. They came out in a timely manner.

Mr. Felix ** came with the appropriate height of ladder needed for the work. He came back when he finally got the authorization he needed. We could see he knows what he is doing. He was very professional and straightforward. Our AC is working now. Thanks to his keen and watchful eye. We still have a second AC and hopeful if it ever gives us trouble we can have Mr. ** look over and repair it for us. We are very satisfied with his work and his manners.

Choice Home Warranty was referred to me by a friend and I've been their customer for six years. The last few times that I've used them, it was always something that was not covered and I had to pay out of pocket. The first time it happened, I challenged them. They said that, whatever the product was, was still under warranty and they couldn't use the service if the product was under warranty. So I had to pay out of pocket. Then, I had claim for my water heater and the plumber fixed it, but he didn't take as much out of pocket as the warranty company said. So he was doing me a favor by not taking the total amount of out of pocket.

Been with CHW for a while now, I can't say that I'm completely satisfied but repair issue was taken care of, not in a timely manner though.

We submitted a request on Wednesday 8/26 and a serviceman we here on Friday 8/28. Was able to repair washer. Had parts available for washer. Serviceman was kind and courteous.

Decided to compare home warranty coverage since I have had the same one that came with the house I bought 9 years ago. After doing some research, selected Choice since it was listed a #1 for reviews and service. So here we go.... and so far so good. Martin was easy to talk to. I had a few questions about my attic fan and range hood/microwave which would both be covered in the Total Plan. He gave me a great discount of $528/yr so off we go. Thanks.

Chaina was amazing. She went above and beyond for me.

The response to my claim was very fast, especially on a Sunday. I'm sure that any regular repair shop would have been closed today. Hopefully the next step (the repair) will be just as fast.

Technician was very helpful and answered all my questions.

I was very satisfied with CHW's response. However, I am very dissatisfied with the service that the technician they sent provided. I stayed with him the entire time he worked on the air conditioner and he never checked for leaks. He simply charged the system and left. It only worked for one day. That means that the cost of his visit was completely wasted. He also charged us a $100 service fee rather than the $85 dollars as stipulated in our contract. I also don't understand the logic of sending a service technician from 100 miles or more from my home.

I have been with Choice Warranty for a few years now. Most of the time it’s been very satisfactory with repairs taken care off on time.

Sorry it takes longer than I thought it would to get a technician! I just assumed you would have a list of people you would normally call!

Excellent experience, quick responses, great service & good representation.

Mr. ** was very helpful and polite. It was a pleasure to deal with Mr. **.

Our AC stopped working and unfortunately during a heatwave and on the weekend. We have been waiting for a technician to be assigned and no luck 24hrs after the initial request. Would be great if customers could find their own technicians which would be faster and be reimbursed instead of waiting for someone to be assigned which has seemed to take longer on my previous claims. I can't answer if I would recommend to another friend or family because I would rather they made their own decision on who to use. I would just share my experience and let them decide.

We are tremendously happy and thankful for Choice Home Warranty. They are very fast in finding and scheduling technicians to fix any problem we have had. I will recommend Choice Home to anyone.

A large part of the front yard was missed plus a strip between driveways.

This was my first time using Choice Home Warranty and truly expected it to be a complicated process but it was actually very easy. Unfortunately for me the problem was not with my washing machine as I thought but apparently there was a something blocking the line to the machine. Since that is a plumbing problem it will take a plumber to fix it. The technician from Here and There Appliance Repair (Rylee) was one of the best and one of the most personable people I've ever met and explained exactly what was wrong even though not being a plumber he could not fix it. All in all I was very pleased with the service.

Probably the best experience I've had with a warranty claim and I have used home warranties for years. The contractor - Ernest from the LG Appliance repair company - was professional, and made the repair quickly, affordably and sooner than originally scheduled. It was simple. An igniter. But a 24 hr turnaround. I expected some inconvenience and there was absolutely none. Very happy.

The technician was excellent. He was knowledgeable and very thorough. The issue was diagnosed and our system is working perfectly again.

Our AC wasn’t working properly so we put a claim in and about 36 hours later we had a technician come out and fix it with ease. He was kind, knowledgeable and professional.

AC went out during 100 degree days. Sears provider scheduled in 8 days. Later discovered hole in copper line didn't attempt to fix. Called Choice. They said put stop leak and add freon. Repair said could still hear leaking from visible hole in copper line. He said probably call choice next day again. Choice said no to repair or replacement, I would need to replace system at my cost. Called my regular AC guy. He came, soldered hole as it was in a line not connected to anything and system working perfectly since. My first home warranty ever, never choice again.

After my years of experience with American home shield and having to wait, once for an electrician over 2 weeks. I was somewhat apprehensive with Choice. That feeling disappeared after the first minute on the phone with your rep. She instantly put my mind at ease, understood exactly what I needed, immediately acted upon my requests. I put in a claim for a garage door opener that died on me a couple of hours earlier. To my surprise, by the time I turned on my computer immediately after my call, I had all information requested and required along with an appointment with a tech on Tuesday am. My call for service was put in Saturday late afternoon. The experience with choice thus far has been exemplary far surpassing my experiences with ahs. please keep up the good work, ken