Choice Home Warranty Reviews

I have been with CHW since 2016, and I must say that since the recent request was put in for my 9 year old furnace replacement that I was very disappointed. I have an out of pocket expense of $930 plus $60 deductibles on 2 occasions. Before I switched from one home warranty to CHW I have never had to pay anything out of pocket with the exception of my deductible. I may have to make changes when my warranty expires!

Very dissatisfied with Choice. I had just renewed my warranty with them for the fourth consecutive year when my washing machine broke down in mid cycle. Prior to this I only had a small claim of $400.00 when my garage door malfunctioned. I filed a claim for my washer and a technician came out to look at the problem. He said I would be contacted by Choice when they made their decision. The very next day I received a denial letter stating it was not due to normal wear and tear. I had a hearing and was denied. Their rationale was that since the gear case broke it never would have happened under wear and tear. They said it would only break if I overloaded the machine, if it had sediment in it or it was moved and damaged. I explained that I was a senior citizen, only one who used the machine and none of the above happened. I was still denied.

I just canceled my policy with Choice Home Warranty (CHW) as they always found a spurious reason to not cover my claim and, in the process, I ended up being charged for three different service call fees for the same problem, which is a garbage disposal not powering on. The first claim I filed was denied because the plumber they sent noted that there was a leak (which I did not see) and very small rust. CHW reasoned that these are pre-existing conditions and are uncovered under the terms and conditions. After this, I attempted to cancel the policy during which a resolution specialist convinced me to stay with them in exchange for a reduced service call fee and monthly premium as well as opening a new ticket for the same problem.

I would highly recommend the repair man with Reliable Garage. He contacted me, gave me an estimated time schedule and was prompt and efficient. Repair what was broken, gave the service fee and the garbage was taken care of said it comes with a warranty. Told us to give him a call if I had any problems with the repair and yes.

The tech was very prompt, courteous and fast in completing the job. He called when he was on his way which makes it easy for us to plan our day. I had to change my service day because of a conflict and the lay at Choice Warranty was very helpful in getting me through and changed the appointment.

As always, the Choice people were very helpful and friendly, and the response was very fast and the service was excellent. Filling this rating form was the worst experience I had and it wasn't too bad.

This company always find ways to deny the claim. Everything is preexisting. If it's not new, it will be denied. The reason people get warranty is because things break down when it gets old but to them it's preexisting and therefore not covered. Don't get fooled and waste your money. I have had other home warranty but this is the worst.

He was very knowledgeable about your business and very nice!! I have kept his phone number so I can get others to call him!! Congratulations on the new baby they are going to have!! As I told Chris I have mostly new appliances and new AC/heat. May not see your people for a while!! Thank you

Rep was very nice and knows what she was doing, very professional, handle my problem right away, no put off or run around, told me exactly how problem would be handle and what to expect that I would get a text and an email when to expect technician to take care of the issue

It was super easy to file the claim online and within two days the service was scheduled. By the third day, my broken disposal was replaced. Verry satisfied! The agents were also super helpful in keeping me informed on the progress. I would definitely recommend your warranty to my friends.

The technician was on time, courteous and fixed my problem. A great experience. My garage door wasn't closing all the way, and he immediately fixed it. I was so impressed that I then hired him to replace the rollers on my doors. He did that, and I was pleased with his work and professional behavior.

It was so pleasant to speak with a representative who was so patient with me and explained all I needed to know. The representative was so helpful and clearly knowledgeable. The warranty plans were suited to my needs and met my financial goals. I have had home warranties in the past and found them incredibly helpful. I’m delighted to have joined Choice!

Choice home initial appointment service is good but after that, there is no guarantee when they can deliver the gift card or check. I have called multiple times and I was told they asked to send the gift card but we don't have control when they will deliver. For some reason, I didn't receive the check and I called them again and I was told it will take another 30 days to send the gift card. I can't wait this much time to buy the appliances.

HI all. The heating service that I received was A+++, on time and very, very fast. They were friendly and kind so thank you for a great service. PS heat and air is working fine and they also took all the old parts with them and clean up after they finish the job

I feel that Choice warranty is a very good company, and it has done me tremendously, right? The company has been very much on time and accurate with their promises. I feel that choice warranty has been very committed to their promises by keeping my household equipment working. I feel that this company is a great asset to all those who become members of choice warranty.

When I bought the package they said if I need a technician they will send in 24-48 hours. In reality when I needed a technician to unclog my toilet. It took 2 weeks. I had to hire someone from another platform. I wanted to cancel after that disappointment but they won’t give my refund. Never again will I do business with you.

The Repair man was very knowledgeable and was very helpful in explaining why he couldn’t do much other than check the factory temperature settings. We were looking for more consistent temperature control for the oven. The confirmation for this work referred to a heating and air conditioning repair and not the oven temperature. I just ignored that since the subject line referred to oven repair.

I submitted my first claim for a non-heating dryer and within a few hours, I received an email with the technician information and an appt date. I called to confirm the appt. and time and LEC Services was there and fixed the problem. I was really happy with their communication upon arrival and after they were done. I wish everything was this easy.

I sign three-year contract because my friend said this is good insurance for your house. I called and they explain to me then I sign contract. CHW person said, "If you not satisfied then you can cancel and pay how many months you use." I called for claim and they sent repair company after 10 days then CHW said this company can not repair so we have to send new company to repair. Second person came and CHW said, "Your claim is not approved." I called to cancel the contract and CHW manager Prince said, "You have to keep one year, not full refund." So I still have one year contract but we are not happy with service. And not to get full refund. I like to keep three years contract but service is not they give on first claim.

This was the first time I can say that the scheduling and service in addition to time management was spot on. Received text appt... follow up and tracking and updates. Great service, very punctual, professional and knowledgeable. Stuck to schedule time. Extremely patient. I would definitely recommend this company tech.

Very efficient. Even took the time to explain to me how he started his career to help my son. His information was very helpful. Technician came in and went straight to work. Job was done fairly quickly. Definitely great job and great attitude. He even took the time to cover his shoes not to mess up my floors. Much appreciated.

Excellent service, service man was on time and very efficient and courteous, explained what the issue was and was able to fix it. I was satisfied with response from the time I called and placed my claim and the representative was very helpful and courteous as well. I would highly recommend the service provided.

My furnace was not fully coming on. It would come on and stop. Aziz knew exactly what was needed after doing an assessment and came back the next day and repaired my furnace. He came on time as scheduled and got right to work and was done in about 1 hour or less. My furnace is now working fine.

A few minutes after reporting an issue with my dishwasher using the website portal, I received a notification a technician would be contacting me within 24 to 48 hours. A day later the technician contacted me and a repair appointment was schedule for the following day. The technician called me before arriving at my residence and was able to repair the dishwasher. This was an easy transaction from beginning to the end.

The technician was very professional. He was completely on time and always called ahead of arriving. This is a company you can rely on. The technician had knowledge of the machine and was efficient in his work. The part to repair needed to be ordered and it was the same day. This company is dependable and reliable.

I heard about this by word of mouth, I like the way you just choose plan, add any extra coverage of items of your choice and submit for a quote, the only problem was that the quote stated a $75.00 service fee and once I chose the plan and paid, the fee went up to $100.00. Otherwise, very good.

I am going to get straight to the point. I am very disappointed in Choice warranty, I had my drywall done after a plumber came in to find the leak. The worker who did the job I believe was not licensed. The job looked liked a child did it after completing. All the representatives I spoke with was very rude. I would never recommend this company and will report this company to the Better Business Bureau in which it is probably already in their files. Thanks for nothing, this company is a rip off.

The price seems to be fair and the deductible was some kind of incentive as it was higher, now only $85 per occurrence. Most companies are charging $100, 125 or even 150 per occurrence. I see Choice at this very moment in time at the best rate so going to try them out.

Do not get fooled with the lower upfront cost. This is some sort of shady scheme. You will not able to get your appliances issues fixed with $100 service fees. You have to shell out at least $200 ($100 diagnosis + $100 for actual service) to get your problem fixed, that too after a long delay and frequent follow-ups. I was glad I had got a good deal for home warranty, when I initially bought it. I got a corporate discount and thought should be a good company, but I seriously regret it.

We were impressed by the quick response to our issue. A technician was assigned and arrived at our home within just two days, excluding the weekend. The technician promptly submitted the repair report, and within another two days, we received approval for the refrigerator to be replaced rather than repaired. Our only concern is the timeline—we were informed that it could take up to 30 days to receive the Lowe’s e-gift certificate for the replacement, which seems unreasonable. So, now we’re waiting on the certificate to move forward with replacing the refrigerator.

Tech arrived on time, diagnosis done. Tech states a part needed to be ordered to fix the problem after warranty approval. Still waiting. I wish the process could be done faster, tech was very professional. The warranty company can work on speeding the process, that way customers can get problem solved on timely manner. Thank you.

Choice Home warranty contracted Desert Rain Plumbing to resolve my kitchen plumbing issue. I cannot recommend Desert Rain enough. Ben from Desert Rain diagnosed the issue and in less than an hour, he had our issue fixed, our kitchen working again, and my wife so happy everything was resolved. Desert Rain was phenomenal and Choice Home repair made resolving this issue as painless as possible.

I turned in a claim with Choice warranty. End of May 2024. My furnace wasn't working. They sent a repair man to my house.. He was at my house for 30 minutes. As he was leaving he said we won't have AC. Or heat until he comes back in about 4 days with parts. He came back 4 warm weather days later. We turned on the A.C. It was in the 80s. About 4 months go by. Then the weather turns cool. We try to use my furnace. It's doesn't work. I turned in a claim with Choice warranty. They said since it wasn't fixed when I turned in the claim that more than 30 days went by so they won't pay for it. After going round and round with them. They refused to pay. I will never renew my warranty coverage with them.

I am really pleased with Choice Home Warranty. They are very prompt in responding to any of my problems. They are also prompt into assigning the appropriate company to fix the problem in question. I would recommend them to any of my family members and all my friends. They are awesome. Kudos to them.

I was able to place my request through the portal and have someone come out within two days. However, they were not able to solve my problem, so I had to put in another request, which will cost me more money. However, I have not had any issues so far with this transaction.

We use Choice Warranty for our home. We made a claim August 20, 2024 for a washing machine repair. Today is October 24, 2024. Choice Warranty refuses to fix or replace our washing machine. We have made numerous calls. The website for communicating with them prohibits any additional messages from us. The customer service repeatedly says the claim has been escalated and to wait. Choice Warranty never responds. I finally went to their company site and left this email:

I’ve been a customer of a more widely used Home Warranty company for a lot of years. Seeing the advertisements for Choice I thought it was going to much of the same but much to my surprise my service call was very timely and less money than my previous provider. I would definitely recommend to all my friends

I did not like that I had to put a credit card on file before I could file my claim. I also did not like that the earliest I could schedule an appointment was 5 days out with an all-day window for the technician to show. This is new as of this claim. I never had to do either before and I really don't like it.

He was very kind and fix the hot tube faucet. He was working some hours and finally found the way to fixed. Before the arriving to my address I was receiving previous emails about his visit, and the possibility to change the data and hours, but it wasn´t necessary to do it.

Alex, from Wynter Repair, arrived earlier than expect. Great!!! He was professional and very thorough. Alex explained all that was wrong, showing me the condition that was the cause of the problem. I would highly recommend Choice Warranty for a homeowner comfort and security. I was totally impressed with the time frame of the repair.

I hired a plumber to repair the pipe leak that you refused the claim. It cost $400 which I feel should have been paid by CHW. This is not acceptable based on your claim that the leak was due to wear and tear. What good is the warranty if it does not work.

Normal wear tear includes items blocking a drain but your company choosing not to cover the expense and say it is not normal wear and tear. Paying for nothing. Just like other repair job from Sept 24 is still not complete. Think I need to drop this wasted service. Paying monthly and could have used the money to buy and new item instead of being told not covered or not having a repair person in my area.

Joe was very clear eventually but he talks too fast when talking to an older person. I had to ask him to pause several times so I could absorb what he was saying in order to feel I was making an informed decision and not being pushed. He was kind once we slowed down and his follow up was good.

Technician recommended to repair and ask for approval from the insurance. Insurance rejected because some contract clause. I paid extra to pay for Pool coverage. Filtration system is an everyday device to maintain pool function. If you don't pay for the filtration system then don't cover POOL. Recommend good for technician. But not good for Insurance company.

I recently had a very positive experience with Choice Home Warranty (CHW). Their customer service was excellent, with prompt and helpful responses to my inquiries. While they initially denied my claim due to a valid reason (which they clearly explained), they ultimately honored their responsibility after I addressed the uncovered issue. I appreciate their professionalism and willingness to work with me to resolve the situation. Overall, I'm very satisfied with CHW's service and would recommend them to other homeowners.

Yacoub from Pro Electric Services was GREAT! He arrived on time with all the necessary equipment. He did a thorough investigation of the non functioning fan. Determined there are 2 possibilities a new capacitor or worst case a new motor. I see the repair step one is approved. I look forward to the next appointment. I am encouraged to have a fixed fan soon! Thanks for the service.

The plumber they sent was on time and quickly diagnosed the problem. The repair was denied because it was clogged jets which is not covered. I recommend the contractor but won’t be recommending Choice for home warranties for multiple properties. I paid a service fee of $85.00 for nothing. Read their fine print before considering them.

Other than having to wait 4 days for service. The Technician disassembled the dryer, cleaned all internal parts with a vacuum, and reassembled the dryer replacing numerous parts. Dryer now runs as quiet as when it was new.

Way too long waiting for our hot water heater issue to be resolved! Our hot water heater started leaking on a Thursday night, I submitted the claim immediately and the soonest CHW could get a contractor out was over a week away! That’s unacceptable for something as important as a hot water heater.

Repairman was very knowledgeable and arrived on time. After diagnosing the problem Choice Home Warranty said the repairs were not covered because the breakdown was not normal wear and tear. That could be said about any system failure. I am currently evaluating whether to renew my home warranty when it's time.

Our nearly 20 year old microwave finally gave up on us, so we filed a claim with CHW (our first). The technician they sent was great - he worked efficiently and was very courteous. He confirmed that there was no way to replace the broken part due to the age of the microwave, so CHW would replace it. We had a great experience to this point, and were even considering renewing our warranty at the end of its term.

The major problem with Choice Home Warranty is the kind of Companies you use to serve your customers. We had one first Pluming Co. (RITE COST PLUMBING) that is really bad, mostly 2 to 3 Stars in all reviews. It is really frustrating having to spend 6 days in a hotel, because you guys work with so mediocre companies. The second company was extremely good. Polite, on time and showing care for us. Really detail explanation of the problem. (ARIZONA DRAIN PROS) I will give them 5 stars. Choice Home Warranty needs to be more selective when it come to the Companies they use.

I reached out to Choice Home Warranty to start my claim. Within 24 hours they had a contractor assigned. Contractor diagnosed the issue within the hour. They reached out to the claims team, told them what was wrong with the furnace, 3 hours later I received the approval for the repair and told me to reach out to the company to get updates and here we are a week later and back in business. Thank you choice home warranty for the continues support to keeping things at home right.

Condensation around 2 vents in house. Claim denied for maintenance? Home is 5 years old. Filter changed monthly and have had manufacturer service the unit every year. The basis for denial is lack of service. This is not correct the home builder has serviced the unit every year. This is why we got the warranty in the first place.

I called in for a plumbing issue. When the plumber came it was the garbage disposal. I had to pay 60.00 twice. Once to diagnose, the second time to replace it. I’m not plumber. I should not have to pay twice, been a member too long. I would like a 60.00 credit

Technician was great. Got right to the problem. Found the replacement part in his vehicle. Apparently the burner was bad. He tried all the burners to make sure everything was working properly before he left. Stove working great. He also assisted by having the stove pulled out far enough so we could clean behind and around it. Thank you.

The technician Jason who was sent to repair our not working microwave was very knowledgeable, competent and efficient in his work. Repair the unit in no time. He was very courteous and I highly recommend his service. The Choice company responded very quickly to the request for service and scheduled service to accommodate our day and time available.

The technician did a great job, but I thought I would have one assigned to come sooner. I made the claim on Oct. 17, and it wasn't fixed until Oct. 22, though 2 of those days were the weekend. At least it wasn't the originally assigned date which was Oct. 25. The other thing is this company requires me to tell the technician a different code number before going out, doing the work, and finishing the work. This was very strange to me.

Mr. ** was excellent. He came soon after the order was placed. He thoroughly explained the problems he found and addressed the issues promptly. We had to pay the uncovered expenses out of our own pocket and found his pricing to be fair and reasonable. If we have an HVAC problem in the future we intend to ask for the claim be referred to HVAC Experts.

Salt sensor not working, showing 1700 does not move. have checked sensor on screen with yellow light showing. no matter how much salt I put in it still shows 1700 for salt content and it should be 3300 content. Has been this way since August 2024. This is causing salt not to be turned into chlorine

First, I was concerned that it took a full week to get a technician to my house. This was only a microwave, but what if it was my refrigerator or freeze? Or my HVAC? That's a long time to wait for service. Second, my unit replacement cost was significantly less than I expected, although my claims manager was very helpful in helping me find least costly resources. Third, while my unit was replaced, the cost of installation was on me. Which makes me wonder whether repair would be preferable to replace.

Thank you for prompt and professional response. It was rare to have a week's worth of 30-degree lows in mid-Oct and I needed the furnace to work! It is a new house purchase and having the warranty spared me from a huge amount of stress. I will definitely use the service again for some other identified needs or repairs.

I was very pleased with the service that Choice Warranty provided. Our heater stopped heating. I call them and the next day there was a very knowledgeable Emmanuel to look it over and tell me what was wrong. He fixed it and take pictures so I could see what he had done. I definitely will use Choice warranty again when something goes wrong at my house.

Good service and I would refer family and friends. So far they have been a really good service and help. I just hope the service continues to be great for as long I'm with you guys and hopefully my furnace gets fixed in a timely fashion but as far as service, I have no complaints. Very pleased with what y'all have done for me and I will continue to stay with you guys.

Knew what needed to be done and how to fix it. Worked cleanly and throughout the repair he kept us up to date. We had a sink and waste disposal blockage and I certainly would recommend Shilo plumbing to anyone looking for this type of work to be done.

I’m feeling we just wasted our money to pay to CHW! First of all for major repairs never scheduled with vendors less than two to three weeks. Vendors not showing up on scheduled day. CHW always has excuses to pay repair costs and makes excuses to skip it and give you a responsibility to fix it, then CHW pats portion of repairs. This home warranty is horrible because never fixing major issues like AC or plumbing issues. They do just small repairs like appliances repair.

I had a plumbing issue where my one side of my sink would back up into the other. And Choice Home Warranty came through again with a Top Rated plumber, who knew what exactly what to do!!!! I love the comfort of knowing that Choice Home Warranty is always there for whatever my need is for my home and my pool. Thank you so much!!!

First I was denied because of a question, but I got my problem fixed after I razed hell. I thought that my policy had in it that I would not have to come out of pocket for any problem that I had. My first time with a claim with Choice, was not great, as a disabled veteran I was hurt.

I am very pleased with the service provided by Choice Home Warranty related to my gas furnace not heating. They were prompt in advising who and when my issue would be addressed. The heating and cooling company was also prompt, although they arrived after the scheduled time, they let me know when they would arrive and why...which is very understandable. I am sure there were many who learned their heat was out since this was the first real drop in temperature this season for Central Alabama.

They showed up on time and repaired the problem. They took the washer completely apart and put it back together. They were courteous and clean up before they left. I did not see what they did but the washer is working just fine now. They did a damn good job.

Diagnose and replace dishwasher. The technician was excellent. The extremely LOW BALL offer I received to replace my dishwasher was disgraceful. Not only was it sorely inadequate for its amount, the representative could not provide an adequate explanation how your "business" formulated this sorely inadequate amount. I look forward to posting further on-line reviews on how low my opinion is for this experience with this company.

Corroded tank flap and water level valve replacement. Josh, the tech from Forever Plumbing, is so professional, prompt and fast our whole family hopes he is the one who comes. This is the third time for different repairs and he impresses each time. ONE OF THE NICEST PEOPLE WE'VE ENCOUNTERED SINCE MOVING HERE!

My valve on my hot water is broken. My thermostat would set but there was no heat. I filed a claim and had to wait over the weekend for assistance. The house was chilly but made it through. The service was supposed to be between 7:00am and 11:00am. They did not come until 2:30pm. This was because Choice Warranty did not give the claim to the company until much later. Once service thing went well.

The repairman came to my house on Thursday and determined what was wrong with my washer in less than 3 minutes. He said he would order the parts needed and come back and repair it. On the next Monday he brought the parts (2) and repaired my machine in less than 5 minutes. Outstanding!

The final outcome was good but it took seven days and not so convincing copay amount which I agreed readily because of the grave situation and avoiding further delay. Leaky water tank could have been emptied during inspection avoiding multiple moppings of the basement for six days causing severe physical discomfort to us, both being senior citizens. There's room for improvement with one of the telephone call agent in terms of courtesy.

My dishwasher needed replacing. I wasn’t happy with the offer made to replace, but Case Managers, Lydia C and Nevada R, helped me settle my claim in a speedy and satisfactory manner. Thank you for your help.

Joshua ** of JJ Service and Repair communicated well when scheduling, updated his arrival time as needed, and worked quickly and efficiently to replace my garbage disposal. He was polite and personable. We are planning to use him for future repairs, and we will be recommending his service to our friends and neighbors.

Technician came to check AC unit. Found out that the compressor was bad. He suggested to CHW to replace the unit. They agreed to replace the units. Along with that the technician called me and said that I had to pay 1755.00 before CHW would send the unit to him. I’ve been with CHW for over 7 years. I was under the impression that all I would have to pay is the flat rate of $100.00 and CHW would pick up the cost of replacing the unit.

There was a leak on our ceiling and the assigned plumber diagnosed the issue correctly. Another plumber from reputed local company said I need to replace the toilet in master bath that is located above it and quoted $1000 bill. Good so far. CHW assigned another plumber who can work on the pipes. But they did not show up on the appointment date and it got rescheduled. Then I received an email from CHW that I need to pay $500+ as some of the work is not covered under warranty. Not happy with the late notice but want to get the problem addressed.

We had the regular routine service on our furnace this morning, before the winter cold season and before we were ready to turn it on for the winter. During the service and inspection showed the furnace is unsafe to operate. The Heat exchanger is rusted and cracked, the motor used to blow the exhaust out of the house in leaking oil, the vent pipe is damaged, the blower motor is leaking. The technician indicated this is a health issue with the issues he discovered. I have 21 images from the technician, I can forward of the safety and health items he discovered.

Driven by the rating listed under 10 best home warranty providers. The customer service provider, Adam, was Positive - Informative - Patient & Knowledgeable... Hopefully at the time of need, the technical service provider will be the same. Paying the same amount for the entire home vs only my kitchen appliances was not a NO BRAINER!! I am only counting on getting a good & RELIABLE SERVICE PROVIDER. Thank you!

My pool pump has been repaired three times for a leak. I hope this repair will work longer than a month. I keep having to pay for this leak because it’s over 30 days. I think you need to be replacing the motor and seals. I believe the repairs that have been made on my pool pump. Motor has not repaired the problems and it only extended my problems. Also, the individuals repairing my pool have been different each time so it’s hard for them to know the problems.

Used online to open claim, fast and easy. Two days later repair man came out to fix it. Due to the amount of money needed for parts, he recommended that Choice replace it. Spoke to repairman about what he was seeing on different types and brands. Based on this we went out to Spencer's and purchased a new washer. It came the next day and was installed quick. Works great.

The company that they had come out, Mohave Appliance Company was able to resolve my issue and fix my washer. I was very pleased. That they were able to fix it, and I was very pleased with the technician that they sent out was a very nice and kind man.

Excellent repair response on my dishwasher. Thank you, and look forward to receiving that credit voucher. Tech showed up promptly, and provided a quick update, after which CHW made a quick decision on disposing of my old appliance. So, all in all, we're happy with this though we had to wash by hand for a week or so.

It turned out the dryer wasn't making that surging noise but the techs still went in to check it out. They took apart the machine and cleaned out any lose lint that was inside the unit. They were excellent and very professional!! Thank you for referring us to a professional group.

A component of my home AC was not covered by the warranty so I had to pay $1,200 for a repair. My washing machine was not repairable and the warranty did cover a replacement. However, the replacement amount not only was not enough to purchase the least expensive washing machine I could find, it also came in the form of a Lowe’s eCard and would not be digitally sent to me for 30 days. I now have to either buy a washing machine out of my own pocket and use the Lowe’s card for something else, or wait the 30 days until I receive it and use it, along with money from my pocket, to buy a washing machine. Either way I’m FORCED to purchase something from Lowe’s instead of using the local appliance store I had planned on using.

I rated my experience with four stars because Samboni had to come and correct the a/c company that installed my new unit, who neglected to turn the gas back on, costing me another $75 service fee. Why am I held responsible for someone else’s fault? The rep from Samboni Home Services was great.

Choice Warranty is an excellent choice for homes. I have never had a problem with this company. They are very customer oriented and use experienced professionals to perform all services. I would highly recommend Choice Warranty for your home warranty needs. When filing a claim it is so easy to use the website. They respond with in a timely manner. Great company!

Deybi was a great communicator and we spoke on and off for over 30 days while my house was closing escrow. He honored the original quote and tried to find ways to save me money. I will definitely continue to use CHW for many years. It was a great experience and the team was very professional. Thank you for signing me up and I look forward to the next 12 months of partnership.

#1: kitchen oven made a noise and quit about April 27, 2024. I discovered the oven element was burned in two. I replaced it but was not getting electrical power to it. I filed a claim on May 1, 2024. A technician came out a couple of days later and diagnosed the problem as both heating elements were bad. He never checked any electrical supply. He ordered parts and 10 days later the truck with (wrong) parts broke down and was towed somewhere. Another tech came from same company and diagnosed control panel bad. He said elements were ok. Ordered parts to be sent to my home. This took several days. I checked part number against part number ordered. Numbers not match. I called CHW. Was told a technician would have to confirm. Another 10 days! He came, confirmed wrong part. Reordered, parts came, correct parts. Was notified by CHW that the original techs had resigned from contract and CHW would assign another tech company.

The technician that came to troubleshoot the issue we're having with our refrigerator was professional, helpful, and courteous. However, he did not have the part necessary to resolve our fridge issue, so he will have to come back a second time. We were pleased with how he explained what were not and what were the issues he could see.

The gentleman addressed the problem. We now have air conditioning but we were disappointed to learn that he did not carry programmable thermostats which we currently had. It was replaced with a manual thermostat. We were not happy with that so I guess we'll have to go purchase our own comparable replacement.

He came to my house. Was very nice. Looked at my pool motor and was very surprised at the sound. He got right to work looking at all the parts. And could also see the water leak.. He was sure of himself and very nice young man. Also said hello to my grandson that was here.

Bad experience overall for a replacement air conditioner. Fact reported 8/8 contractors came out, diagnosed, made funding $4200 on $9200 unit. I did not have the remaining $5000 and no a/c and left. Another contractor came, wanted the entire $9000. Then went to claims department and was told I could get reimbursed for a new air conditioner so I applied. I got a whopping $658 to replace my air conditioner. I was told I had parts and labor covered. You tell me where I can get a new HVAC FOR $658! I called the CEO, nothing. I called claims department, spoke to a manager there, nothing. So I’m still out an a/c.

Corridor Plumbing through Choice Warranty did an excellent job of professional service installing our new water heater quickly with explanations to any questions or concerns we had. Thank you Choice Home Warranty. Hopefully I won't need too many more cases of coverage on home repair but if I do I know you will work with me to solve the issues with the best outcomes.

I did my research before choosing a home warranty company. I'm glad I did because so far my experience with Choice Home Warranty has all been positive. Twice I've had things break down late at night but as soon as I went online to file a claim, I received a response and was scheduled with a technician. So far I have only had knowledgeable technicians come to my house which really takes the stress out of an otherwise stressful situation.

Please forgive me as I can't remember the claim representative's name. I think her name was Cindy. Allow me to make it known that she provided all the details about what will happen now that a claim has been filed. Further expect to hear from a Repair Technician now that the claim has been filed within 24-48 hours or less to discuss a convenient appointment time to diagnose the problem at my home and complete repairs within the limits of my home warranty contract. "Great Customer Service".

Service, overall, has been excellent. I do, however, find it frustrating that I'm provided a number to call to put in a claim and receive an automated assistant that seems never to have in their bank, what I am looking for. Having to put in a claim online is so impersonal.

This company called me months before my policy was to expire and I told them I was not interested anymore. I had originally paid the full year upfront and never setup a monthly payment plan. Then I see a monthly charge in my bank account and asked why they ran it without my consent. I told them I had spoken to one of the sales people that was trying to renew my policy and told them no. They said they sent me an email and I did not respond. This company is a scam when I told them I didn't want it anymore. Not happy at all.

The technician needs to work on his customer service skills. He never explain the major issues with my microwave. All he wanted was the $85 that I paid him in cash and that’s it. There has to be a level of professionalism where service is being conducted in anyone’s home. Please don’t send him to my house again.

I have talked to some other home warranty places and they were not nice at all, it was very hard to understand what some were saying. You guys are fantastic. I just called and boom you take care of my claim... All I did was say what my issue was and you're like, "No problem. I will do that for you." With all this world is coming to you have no idea how nice that is. I will recommend you to everyone!!! Thank you.... No stress. That's the first..

Our technician, Robert was amazing. He came to the appointment on time, he was very knowledgeable with the repair of our washing machine, he was extremely polite, a pleasant person, as well as a clean person compared to others. He explained everything and stayed over till the washing machine worked properly.

I was without power or internet for 6 days due to storm. I called Choice when internet was resumed and entered claim for A/C unit not working. After 24 hours Choice supplied name of contractor who never contacted me. 48 hours later I called contractor, mailbox was full, no answer and no email or contact info listed. I told Choice and they said they would search for another contractor which may take up to another 48 hours. I asked to obtain my own contractor and was refused. I am elderly and told Choice it had now been 2 weeks and my bedroom was 87 degrees and I was forced to get help. When Choice was unable to get contractors in the past they allowed me to obtain one and send photos and bill to them for reimbursement.

Easy to use and navigate around the website without difficulty. I was able to complete my enrollment within 5 minutes. I highly recommend it to all searching for a home warranty protection service. I am thrilled with my service. My monthly fee is also much less than I expected. I was referred to this company by my friend from work.

Technician came and worked on the refrigerator leak for about 30 to 45 minutes. Said everything was OK. Technician stated that if we had any further problems to give his company a call. We paid him with a personal check for $85 and then we signed our invoice and he sent it to us through our email.

It was pretty easy, the only thing that could be improved on was getting the service tech in the same day instead of the following. The technician was easy to work with, he was behind schedule though and did not make it in the estimated time.

Seth was really good! Very clear...not too pushy but gave us lots of reasons why to come with Choice. Note: We had Choice Warranty in our old home as well. Seth was able to help us get a better rate knowing that. He was also really good at following up.

When the time came to renew, I told them I don't want to renew over multiple phone calls. They disregarded my words and charged my account for an annual renewal anyways. Also they outsource phone calls to India so you are giving your personal information to a call center in India which does not feel very secure.

Was not granted the amount of money to replace the frig without paying $500 out of pocket. I have nothing else to say except that I think that Choice Home Warranty should think about granting at least close to what the customer is going to have to pay to replace the insured appliance.

Overall, I am happy I purchased this ins. We have had numerous things fail and Choice repaired them all to my satisfaction. I also like the fact that you can be reimbursed if you choose your own contractor, or need work done sooner than what can be scheduled. I plan on renewing.

Although it took several days to find an A/C company in my area, Diamond A/C & Heating was great. The technician was very friendly & knowledgeable. He quickly diagnosed the issue and replaced the part. All I had to pay was the service fee as stated in my contract. I would definitely recommend Choice Home Warranty.

DM plumbing is great. Fantastic service. David is a great guy. He is an expert. He is very reliable and trustworthy. He is on time. Wears shoe covers. He is very clean. I also like the way he advice us on how to maintain the equipment and how we can take care of it.

The representative I spoke with was very professional, knowledgeable and courteous at all times over our phone conversation. After he explained my options very thoroughly and offered me both a promotional discount and a senior citizen discount, we were able to secure a contract. I would hire this representative to work as a customer service personal if I had a company.

Brandon ** was very helpful with his effective presentation of the CHW policy and coverages. Which should add some assurance to my being comfortable with my home systems and appliances and maintenance coverage and reliability in the coming year... Hopefully it won't be needed it won't be needed but it will be comforting to know I'm covered just in case.

A worn-out part on my garage door opener failed and the claim was denied for arbitrary and capricious reasons. The company refused to pay for the repair my garage door opener and when I tried to be brief and to the point with this review, they make me write more words that have nothing to do with the complaint.

Choice insurance associate listen my problem and helped me right away. Very professional. Understand the problem and very next day a technician was assigned to check my problem. I have a very professional technician who guide me throughout the problem and showed me which part is bad and needs to replace. Thank a lot.

Furnace was making noises and kept turning off. Made a claim on it and the next day someone was there to fix it. Great job Choice Home Warranty and pro comfort heating and cooling for the quick response. Would definitely recommend choice home warranty to everyone that needs a home warranty.

Called Choice about our washer rumbling on the 2d floor laundry room. Technician from Alpha arrived early and diagnosed the issues within minutes and recommended the washer be replaced. Received an email within hours with a gift card estimate for replacement. Currently waiting on the gift card to be sent to purchase the new washer.

Felipe ** was extremely helpful in getting us a competitive rate with all the coverage we needed. We appreciated his thoughtfulness and understanding throughout the whole quote and purchase process. Thank you for such a warm and informative experience Felipe! We highly recommend Choice Home Warranty and they will be a first choice for us for future purchases as well.

Andrew was an awesome Sales Representative!! He was knowledgeable and persistent describing policy options of exceptional value, yet not overly aggressive to make a sale. After exercising patience and understanding to hear my concerns, we successfully settled on a policy with term and payment arrangement that fit within my budget.

The claim was unjustifiably declined. The pipe was cracked and leaking. Choice Home did not do their obligation. This was undeniable claim. I have paid 173 and I was suppose to pay only 85. The technician was good.

Discovered the problem immediately and fixed it. Pleasant and explained thoroughly what had to be done. I would recommend using Choice to get the correct people to help you when a problem arises. Within a day, we received notification as to when our plumber would arrive. We always get notification as to when. To expect the repair person would arrive.

I'm a customer of CHW since 2019 and have no major claims, although I did have a fridge they should've replaced since their contractor couldn't repair it. They didn't, cause they said it was due to neglect because the pic that was sent showed dust on the coils, which were actually covered with the fridge cover plate before the tech took the pic. They assumed it was uncovered, even though the problem was the result of "normal wear & tear." Once I realized they thought it was uncovered the whole time it was too late. It was only uncovered when it was removed by their repairman while diagnosing it. So I paid for a new fridge ($1200).

Professional, clean dress. Showed up exactly on time. Got everything fixed. Polite. I would definitely use him again. Would recommend to others. He fixed my stove and oven I can now cook for Thanksgiving. Yippee!!!

The Plumber came out and explained the problem. He was very clear and knowledgeable about what needed to be done. He stayed late until he was finished with the work. I did appreciate all the work he did. I would refer others to him. He will be coming back once ordered part arrives for water heater.

I was only given 300+ on a wall oven that cost over 3000.00 This will not replace my oven. The repairman was extremely nice but I'm sure he didn't determine the amount of money to replace the oven. Which is no longer being sold. Unfair, yes. I hope this not how you treat all your customers.

The technician, Matt, sent to my home to repair my Samsung washer was excellent, courteous, professional, punctual. My top load washer leaded several times prior to calling for repairs. Matt took the time to check out the washer in all situations and, like often happens, the washer didn't leak. Whether the washer was fully loaded, I was using extra rinse at the time or whatever, who knows. I informed Matt that since I had eight months remaining on my present contract I would definitely keep an eye on it. If something evolves during the remaining time I would definitely request Matt.

He was knowledgeable. Courteous and respectful. He rescheduled a visit to come finish the repair asap. He explained everything he did and what he checked on both appliances. He recommended a vent cleaning company that was affordable and then I was able to compare with other companies. This helped me use an affordable cleaner. I would recommend him as a good technician and much better than the last time I had to file a claim.

Overall, I'm satisfied with the washing machine claim. The machine could not be fixed, a check for a new machine was sent several weeks later. The cost of a new like washer did not include delivery and haul off which was extra. I felt that these costs should have been included, the policy states repair or replacement. Replacement means, if you replace, then you bring it out and haul the old away. That didn't occur!

Good service and experience. They arrived in time, figured out the problem and solved the problem easily. Accepted check but no confirmation given. Any other mode of payment will be much acceptable with a confirmation receipt.

I was asked to appeal a denied claim. The appeal was not successful. The denial was not justified as there was no exclusion or other reason to deny it. I had to pay for the completion of project which is a hardship for me. Because of this, I a giving a neutral rating. In the past my experience with Choice was a positive one.

Choice Home Warranty: Definitely Not Recommended. I previously had a great home warranty company, but due to increasing restrictions by my state, they were forced to stop providing service. After extensive research, I chose Choice Home Warranty (CHW). Big mistake. I paid $49.25 per month to cover my entire home.

Have had to submit two claims fairly recently, for two separate issues that I had at home, and each time the customer service representative on the phone was amazing, taking everything I was asking seriously and professionally! I have since referred several friends to purchase a home warranty policy from Choice!

Tech explained that he did not have the required parts needed to repair washer. He needed to get approval from company, then he would order parts, get in touch with me to schedule a time to return with the required parts to fix my washing machine. I am waiting to hear from him, hopefully soon as I need my washer. I think it would be helpful to give me a timeline when to expect his return. Thank you for your input.

The electrician showed up and the first thing he did was break a panel cover that was over the kitchen light fixture. So he had to go to the hardware store to buy another one before he actually started working on our electrical problem. Then he fixed the problem but didn’t do a great job cleaning up because I had to vacuum up the floor in the kitchen since there was several pieces of the broken panel on the floor. It’s a good thing that no one cut themselves walking on the floor. Not the best experience but job was done and now the lights work in the kitchen.

My oven went bad and was told it wouldn't be covered because it was caused by NORMAL wear and tear. I have never heard of such a thing. If I didn't do anything abusive then it should be covered. Then I talked to some claim representative who was the worst person I ever talked to. So he tries to insult my intelligence by offering me a $100.00 towards my claim. I told him I was cancelling my policy and he didn't seem to care. I don't know if I will receive my 100.00 now. In my opinion this was the biggest scam I have seen and then not take care of the issue.

Alpha Plumbing was an excellent company and very knowledgeable. Repaired the problem in a timely manner and explained in detail the work that was done. I would definitely refer friends and family to Alpha Plumbing. The gentleman that came out was very friendly and professional. NEVER use Hero Plumber, their work had to be completely redone, even after they came out to fix the problem. Hero Plumber,,,Bad for your clients.

The technician diagnosed the problem right away. He corrected it and gave good advice on how to use the DW, which detergent products to use. Callahan Appliance kept me informed of date and time well ahead of the appointment. Courteous and friendly. To recommend. Very happy with the experience with Choice Home and with Callahan services.

We called to set up an appointment. They were very responsive and send someone out immediately even after the hurricane. Amazing! If you're going to purchase a plan, purchase this one. We had another appliance that needed servicing and they got that one scheduled and the repairman was at my door ASAP. Again during the hurricane.

Technician was early and got job done quickly. Very friendly and honest. Didn't try to sell me something I didn't need. Highly recommend. He showed me what the issue was and what to do in the future if it happens again. He did mention that the opener was a cheap option and gave me recommendations to upgrade. Gave me his card if I wanted to upgrade.

Repairman (Jay) was extremely polite, neat, and clean. Arrived within the timeframe we agreed upon. Came in and immediately sized up the issue, and very quickly told me the problem and the solution. I am most pleased with the speed at which I was helped, and the courtesy and politeness of the gentleman who came. Good show, CHOICE! I am very pleased.

I don't know which service this review is for, but one with a disposal and one with my dishwasher went great and having a representative I can reach out to directly and is so quick to respond is a game changer. Thank you to Janis ** again for her amazing assistance and customer service!

Noah is a great technician, he is very personable, and knowledgeable. It is also noteworthy that he speaks very highly of the company he works for and those he works with, including his boss. These are great traits to have in an employee and I would recommend him to anyone. He was on time, organized, dressed well, and was well spoken.

I haven't had a good experience with your service. The two repairs I have had. Had repairman not call back and not show up for appointment. Your company would rather inconvenience the customer while you as a company uphold unprofessional behavior. I told that I would have to be inconvenience with no real thoughts on correctly handling the issue. I couldn't recommend this company at all.

My claim was handle to the best the contract allowed. I am pleased wit the result. Could be a faster getting a tech. to repair problem, I live in a urban area, maybe unable to respond as faster than in the cities. Your cost is the best for the coverage that is being sold in area.

I want to give 5 stars for CHW for taking actions quickly but I’m disappointed that we have to wait 5 days before we can have Hot water on a cold weather due to the longer processing time to have the plumbing company to install the water heater because of busy schedules. I get it! But I wish they’ll have more sympathy to make it sooner.

The knowledge of their product is outstanding and the price for the service is excellent...Thank you for your time. I need to allow the warranty to go into effect to write a true description of their service. However, from the reviews online, Choice is a reliable company with several options, which is awesome!

Quick Response and informative on timelines etc. I've used the service whenever I need a service completed at my home. The tech are always very knowledgeable. Customer Service is very accommodating in taking my request over the phone and providing notification timelines. I would highly recommend the service for any homeowner. The monthly fee is fair in comparison to others. They offer many different plan types to suit your home needs. I have used it for my garage door opener, my new refrigerator too.

The only problem we had was the power went out in the neighborhood. He tested the different parts and found the problem, went to parts store and got the parts needed and replaced them. After the power came back on I turned the dryer on and it is working now. The repair man was very good and helpful. He checked my main breaker box to make sure it was good. We ask neighbors and their power was out too.

Very helpful and responsive. Returned all correspondence right away and made sure communication was accurate and complete. I highly recommend the company upon my experience and will refer the company to my friends and family. I have used Home Warranty for many many years and feel like there are very good asset to the home value.

Technician called in the issue. Choice declined saying the unit was still under warranty when that was false. It expired 6 months earlier. So I have ended up paying the technician you sent and will likely have to pay more based on what he discovered. As soon as I discovered this, I called my assigned agent but another took the call. They noted I had to send them on Carrier Inc letterhead the fact the warranty expired. I quickly went online and produced the warranty record and uploaded it to the Choice site as recommended. It is noted I would hear something on my appeal within 24 to 48 hours.

He seemed knowledgeable and said he could fix both my microwave oven and dishwasher rack. He was to order parts and be back in touch. However, I got notice from Choice Home Warranty stating the dishwasher's issue had nothing to do with "normal" wear and tear. I appealed, but if there is still a refusal to repair, I wanted to know my options (still have not heard). Choice also decided NOT to fix oven/microwave. I want it fixed. I am not happy with my experience with your company.

I was not happy with the amount of money I was given to replace my old refrigerator. I could not find a replacement nowhere near the amount of money I was given. In their initial e-mail they said they would give me one equitable to what I already had but when I talked to the case worker it was an entirely different story. As I told her I didn't care about them sending me the check I wanted them to get me a refrigerator. This is false advertisement. I was hoping this would have been worked out since I have been a valued customer for many years even paying in advance for years.

I really liked the way my claim was handled. It was very efficient with no problems. Very convenient and fast service. The people I experienced was very easy to work with and very friendly. I will continue to use Choice Home Warranty due to their excellent service. Thank you so much.

The new submission of claims is great. So much easier to make a claim and set appt at same time. This is such an improvement over waiting for someone to call you. Thanks for the streamlined improvement. Much easier.

Tech was very professional. He was good with the work that he did. He made sure everything was concerning the split heat pump was working before he left the job site. I am pleased that the tech got it fixed. I am warm now. Glad I am not cold anymore.

Each time I have used the service the technician has never had the parts needed on hand which entails another downtime for the appliance. With my plumbing issue, I had to get the needed part myself. When I had my refrigerator serviced the technician made 2 or 3 extra appointments in order to get parts. When he couldn’t repair the refrigerator he gave up and Choice gave me an allowance of money to replace the refrigerator at Lowe’s. I felt it unfair they dictated where I had to buy the replacement plus it took almost a month to get the Lowe’s voucher.

I had a quality name brand Jandy pool pump. I was assured when the policy was issued that the components would be replaced with the same brand that was existing. Or a component of similar cost and quality. That is not what is happening my $2,000 pool pump is scheduled to be replaced with a $500 Builders grade pump. I have a recorded conversation of salesperson from Choice Home Warranty saying that they will always replace with the same product or something better. I am not at all satisfied and I want someone to call me back.

The technician did a good job but it took Choice about 6 weeks to get the one who did the job here. They sent one out after about 4 weeks and then said they changed to a different repair company. I ended up threatening to hire an attorney before they finally got someone out here. Would I recommend Choice? No way!!!

Your technician was very courteous during his visit, extremely friendly, and very neat as he worked. He gave plenty of notice before arrival and was on time as promised . He seemed professional, knowledgeable , and did an excellent job. We would most certainly be very happy to work with him again.

Built-in microwave had completely shut down. Put in a claim with Choice warranty.. Within an hour, spoke to technician and set up an appointment. Came on time, went through a complete diagnostic and determined what was wrong. Replaced defective parts and is working fine. Was courteous, professional, thorough.. have used Choice before and have been very satisfied with them.

Easy claim process, quick response with company and appointment times for what type of service call is needed. Service call fee’s much less than other warranty companies that I have found over the years. Have family and friends that use Choice home for their residence as well. Will continue to recommend to others for the unexpected issues that come up when owning a home.

I got absolutely no help from Choice Home Warranty after hours on the phone. Choice closed my claim while the part was ordered to my house and the technician stood in my kitchen but couldn’t complete the repair after paying the deductible on the first visit. At this point I was so disgusted I offered to pay the deductible again but I was told I would have to pay the entire amount of over $300. I had to open a second claim and pay the deductible again to have the repair completed. Both technicians were great and very apologetic since it took 5 months to get my ice maker replaced. So far a big waste of a lot of money.

Ken at Cornerstone Doors was very professional and friendly and repaired my garage door. I highly recommend him. I had the same problem with my garage door opener, D and J Doors 8-16-23 last year. Apparently the job was not done correctly. Also the technician was very rude and I requested another company and technician.

One rejection to fixing for stove, however, the technician just described the problem incorrectly and got rejected. Practically impossible to argue against rejected claims. When I call to correct the record for rejection to claim processor was rude and didn’t answer any questions. It just rejected to speak to me treating me like I was an idiot. However, other than that experience, the rest of the service has been great.

My LG front-load clothes washer developed a hole in the gasket/diaphragm. After submitting the claim Choice took over 48 hours to locate a vendor. Once the vendor was located it was going to be another 6 days before the clothes washer would be repaired. I ended contacting the repair person direct. Requested they stop out as soon as possible to diagnose the problem (easily identified - hole in the gasket). Once confirmed, told by the repair tech it would take another 5-14 days for a part. Unacceptable, especially when LG parts are available from online appliance suppliers/vendors. Too long of a process and no follow-up from Choice.

Extremely pleased with the service, the company called the day before with an estimated of arrival. Roy was timely on the next day, very professional in explaining what the problem was and what it took to solve the situation as well as how long it would take to fix it. Highly RECOMMENDED.

Moe was great on the phone today. I was a bit frazzled today when I received an email renewal from my present Home Warranty company (AHS) with a 50% increase in monthly premiums! Moe knew exactly what I was going through and he then walked me through the Choice Home Warranty pricing and coverage. I was able to get more coverage for less than I was paying before the crazy 50% increase from AHS!

The service person came, went through the whole microwave to figure out what was wrong, told me that he had the report back, what he found and that I would be hearing back. I got an email the following day telling me that he was coming back to fix the microwave. He showed up. He worked on it and it's working fine now.

This is not my first experience filing a claim with Choice. My first one was dragged out for months and resulted in a reimbursement which was less than half of the expense I incurred to get a replacement. This time the decision to deny my claim came as the technician was leaving my house. Clearly, Choice warranty claims to have superior coverage but in reality will do anything not to pay out a claim. I will tell everyone to steer clear of purchasing a warranty through Choice. It is not worth the money or headache.

The first company CHW sent out was totally unprepared. Took a picture and left. The second company they sent, Convenient Appliance Service, Inc., came prepared, was on-time, very courteous and fixed the problem. Couldn't have asked for a better service experience. Your experience will be based on the vendor CHW selects - good or bad.

You folks want me to evaluate your performance for WHAT? Signing me up? Hell, Where I worked we had folks sign up customers over the phone and all they had was a standard platform to answer common questions and get folks to try our Product! You have shown nothing. We are not even doing business at this time. I'm in a Wait Period til my warranty goes into effect.

I made 2 claims, one of which was denied for reasons that were contrary to what the technician told my husband and I. The other approved without any hassle. In both cases Choice was very timely and on point with the companies they sent to our house. Even though my 1st claim was denied I’m still impressed with Choice timeliness. I would recommend them to my friends.

Have help me on more than one claim, very dependable and helpful, they keep you posted on your claim, online friendly site, I would recommend to anyone whose home is out of warranty to check with CHW for great coverage, I have told my neighbors and they will be checking with CHW for coverage

Stay away from Choice Home Warranty. I just had an electric water heater go bad. Choice Home Warranty sent a technician and I paid the service call fee. Next I get an email from Choice Home Warranty saying “Congratulations your claim is approved” and that the non-covered costs to install the new water heater would be $568!!! How absurd! What good is a home warranty when you’re required to pay that kind of money for “non-covered installation costs”??? I could buy a water heater at Lowe’s and install it myself, all for less than $568. I also paid extra to have my hot tub covered under my warranty policy but when it broke CHW would not repair it. I will certainly not be renewing my policy with CHW.

Your service and concern for my situation was above and beyond my imagination. My technician was outstanding, kind and considerate and a credit to your Company. I was beyond pleased in every aspect of my situation and thrilled with the complete and successful outcome of the air conditioner being repaired. Thank you for your help and being the great Company you are. Your staff is outstanding and go above and beyond. God's blessings for great success to a wonderful organization. Thank you so very much. Maryann

The WORST home warranty company I've ever dealt with. I chose it because it was the cheapest, but I guess "You get what you pay for" is true. They will send a technician who comes in his own vehicle with a small tool box (that anyone pretty much has) who's unable to fix issues, and they'll deny your claim after having you pay the service fee. It takes a while to get a tech scheduled, too -- not sure if that's because they're looking for cheap/unreliable technicians.

Regarding my dryer the tech was very nice and professional from Appliance Dr regarding Claim#**. My only complaint is 3 weeks to resolve/repair my dryer is to long. Also his arrival time was an hr late. Regarding Claim #** (washing machine) I hope I receive my check within 1 month to replace my washing machine. Regarding Claim #** filed today 10/17/24 I hope my heating system is repaired asap now with temperatures dropping into the lower 40s at night.

Great service and issue covered. My ice maker was not working and needed to be replaced. The decision to cover the part was efficient and quick. I highly recommend this service. The service representative was scheduled immediately and his analysis was quick and thorough. I received same day approval to proceed with the replacement. Thanks so much for being there.

Appliance stopped working on Friday morning for about 2 hours and then started up again. When tech came out on Monday computer showed no errors so there was nothing to repair. He said that if it happened again within 30 days he would come out again to check it..

My HVAC failed overnight, cause unknown. I submitted a claim for service that morning. I received a response within the hour, the tech arrived before 9am and serviced my system fixing the fault and leaving within 20 minutes. I am 74 years old, prior to this past year I was an ardent subscriber to a competing service that has gone downhill. I switched just last year, this was my first service request, and it was the fastest service response I have ever received for repair of anything before this.

We have had to file two claims in the past 3 to 4 weeks. First, our oven and stove top were having issues with not preheating above 375 degrees and two burners were coming on when one particular burner was turned on. Then our washer stopped working and the door was locked with laundry inside. We filed a claims for both and the same appliance repair was sent for both claims. He was very knowledgeable about the appliances and fixed both of them without any issues. We would definitely recommend him to anyone.

I had an issue October 2024 with my gas furnace not turning on. Choice scheduled a technician to check it out and he realized the problem and thought that my furnace was too old to recommend fixing what was wrong. He sent the information in to Choice and the next day Choice approved a new gas furnace for me. I'm just waiting now for it to be installed on October 24th. I have to pay $1746 in other charges to get installed but it's still cheaper for me than buying a new one outright. I'm satisfied. Choice also did the same type of replacement for my air conditioner 2 years ago. I've had Choice since 2011. I'd recommend Choice Home Warranty. They've been good to me.

The technician was great! I am still to receive the gift card to Lowe's for my replacement oven. I spoke with Choice on 10/16/24, and the rep told me that she would email my gift card at that moment, and it's still not there. So I will call again today to see what needs to be addressed.

Service was fast and gentleman did a great job. Very pleasant. Everything was done in a timely manner, and the gentleman answered my calls every time I called right away. He kept me informed as to when he would be there and when the part came in and when he would complete the job, my oven is now repaired and is working fine. Thank you very much.

Choice chose NOT to replace our malfunctioning water heater, claiming it was broken when we moved in! We’re still using it, so I must disagree. Repeated calls and explanations were to no avail! Very disappointing! This is not the “warranty” help we were expecting! I would recommend you read all of the fine print before committing!

Technician came a day late. Took 1 week to get someone to come out after I reported the issue. Tech was nice, CHW sucks. Having a home warranty is not worth the hassle. The process needs to be quicker, I had no heat for a week in 30 degree weather.

Your technician came as planned in the time frame for my appointment. He checked the water pressure in the shower and sinks in the bathroom which was the problem. He knew exactly what was causing it. It didn't take him long to fix the problem. He was polite and knowledgeable.

We had a power surge that started our tank to drain and leaving us with no hot water,, and I remember I got your coverage for the house, you sent someone out and a week later the tank was in and we had hot water and it is working great. Thank you.

The technician who came out was very open and honest. Straightforward. He came in ready to work and had tools; unlike the company prior to him. He explained in details what's covered and not. If and when I have plumbing issues. I'd like to stick with this company and have them be the plumber which would always come to repair.

The Technicians that came out yesterday is from Eric C’s Electrical company and was very courteous and knowledgeable of their job. He diagnosed the issue right away and was able to go purchase a replacement fan and install it all in the same day! I highly recommend using them in the future for myself as well as other clients.

My microwave broke. I was happy to receive money for a replacement. However, it will take a month, and I have to pay someone to put it in. This is worthless to me. I will probably end up cancelling. Most other companies provide better service than what I am getting with this company.

I had this home warranty in my house and It seems good to have. I considered securing my investments and having all the home warranties when I started my rentals. One of my rental unit furnaces broke and they come and replace the new one. It is "win-win". I recommend everyone to have this kind of warranty. In the market, there were lots of companies but CHOICE HOME is the best.

I hate when I have a specific question and it takes me 10 minutes to get through the automated line to speak to a live person. AI can't do everything. You still need a live staff that can speak clear English without a heavy accent. You think you are saving money, but you aren't because your clients get frustrated and go to another carrier.

Would have been happy to give you 5 stars but I was called 10 times in a 24-hour period from the time I requested a quote online. It was excessive if you hadn't had such a high rating I probably would have gone with another company. Your service rep was very helpful and answered all my questions. Reasonable cost for the coverage.

Signing up with Choice Home Warranty was very easy. I had one bad experience. It was for my washing machine and Choice sent somebody out from Sears and he said he had to get a new part and I waited and waited. It took several months until I finally contacted Choice Warranty again and again and said, "This is not gonna work. You gotta get me somebody else." The rest were positive experiences. The techs have always been very polite and got the job done.

This warranty company is terrible. They give you the run around on claims. They only cover 3000.00 for air conditioner units and all components in a 12 month period. This doesn't even come close to touching close to the cost. When I spoke to the person that sold me the policy originally, they lead me to believe that I would have a peace of mind of knowing that I would be out of pocket very little. That is and has not been the case. There are much better warranty companies out there that coverage limits are higher. Buyer beware!!!!

Avoid Choice Home Warranty – Untrustworthy and Deceptive. I am extremely disappointed with Choice Home Warranty and strongly advise against using this company. From the start, they were untrustworthy and deceptive. Despite having a valid contract with a previous company, they failed to inform me that I didn’t need to go through a 30-day grace period.