Choice Home Warranty Reviews

CH came to my home on time. Was pleasant and Professional. Showed him the leak and he proceeded to do his thing. About an hour later he informed me that the job was completed and there would no longer be a leak. I paid him the $75 and he left. A very pleasant experience. I have had nothing but positive experiences with Choice.

I have bought warranties in the past and never had a good experience. So many exclusions and so expensive was what I found before calling Choice. The price was right including the service fee and there are no weird exclusions on appliances. It was a very easy sign up process.

Both technicians that came to service my issue were wonderful. The issue was with choice home warranty in sending technicians that can’t solve overlying issues. The reason for my claim initiated with problems with my garbage disposal - which is connected to plumbing. Choice sent a technician who diagnosed the problem and said they could fix it. Choice denied the claim because the overarching problem was “plumbing” and not garbage disposal. So the technician at my home was unable to fix the problem. I had to submit a second claim, for the same problem. It was over a week from my initial claim that the second technician came. They fixed the problem, were wonderful and professional, but the first technician could have also fixed the problem.

They called me. I answered, was transferred to Anthony out of Edison, NJ toward the end of the 30 min call, Anthony got rude that I had a Doctor's Appt, and then of course the nasty came out and he said I was wasting his time... I didn't call you, YOU CALLED ME. Sure $48/mo still didn't entice me when you showed your true cards and how rude you are. Well, on to the next company.

Adam ** was straight A's with his assistance. Made my decision process so easy going with Choice warranty. Would recommend to anyone when making a choice. Looking forward to using Choice and relieving the fear of expensive costs. Knowledgeable and courteous people like Adam **, it was a no-brainer.

The customer service representative that took my call was prompt and professional in answering my questions. In brief, I had a claim on a dryer that was completed but was unresolved (the technician reported that the dryer was functioning fine but the issue might be the dryer exhaust duct). The service rep then set up a new claim to follow up on the issue.

AC not getting cold. It started yesterday evening. I thought it may be due to heat here in MS. However still not getting cold even at night when it is cooler. Called CHW and put in claim through automation. Received email stating my claim is being processed. Awaiting email giving service visit instructions.

Information was concise and all questions quickly answered. Consideration was offered to me as a senior. I am very pleased with the peace of mind this product affords me. The outline of cost and coverage was clear and options of payment explained and offered to me. The whole transaction was comfortable without undo pressure to make a decision.

I have been a customer for years. I scheduled a meeting with Case Manager Jean **. He explained in detail my claim status. He has outstanding customer service skills. He was exceptional in understanding my issues and resolving. Overall very respectful and displayed a caring attitude. I would highly recommend Choice Warranty to my family and friends.

I’m amazed how easy it actually is to communicate and get responses through the app. I’ve been a homeowner for over 20 years and have had a few different home warranty companies. So far I’m very impressed. They’re fast and helpful whether it’s an issue with a claim submission or cancellation.

I am extremely disappointed with Choice Home Warranty and what you are covering and what you are not. The technician put it for the full amount of time that will be needed and you the warranty company choose to only cover half. I have tried to speak to support and no one will help me.

I got a call very quickly with my representative and he answered my questions and I am glad that he got me covered with a great company like Choice! I won’t have to worry about issues with my home while I am working away from home. I also added the water softener.

The tech that was sent out to my home was very knowledgeable and friendly. He took his time and went over the plan to fix my showers with me. I am looking forward to having my repair completed by this company and tech. Choice Home Warranty is going to save me a lot of money. I am very happy with that!!!

I can't rate you on the experience, because the job is not done. The instructions on have to do the claim reimbursement is hard to follow. The email stated to, "technician MUST submit a complete diagnosis online at www.chwclaims.com." The company didn't know what to do, so the send it confirm@choicehomewarranty.com. I tried call you to see if the paperwork made it to you, no answer... I am still waiting to see if things went right... Reach out to me.

Our washing machine started having problems. So we filed a claim. Technician came out 2 days later. He found several problems (transmission is worn out primarily) and ordered parts. At this time waiting for either parts or replacement approval. Very good experience so far. I don't anticipate any problems since everything has run smooth to this point. The claim process was easy as well. Just check a few boxes and brief explanation of the problem. That's it. They took it from there.

I was very satisfied with the second repairmen who addressed my problem. They were timely, knowledgeable and courteous. However, I would recommend you cease any connection with the first repairman who was assigned. They only contacted me once and never followed through.

Jody the tech was great. Explain everything he was doing to repair the ac. And once it was done. He again explained what he did. Was friendly and easy to work with, took his time to make sure the ac unit was working with the right parts and repaired correctly.

The Open and Flowing technician was awesome. He was personable and kind. They called to let me know they were on the way. I thought my pipes were leaking. It turned out it was my garbage disposal. He had one in the truck. The office called and CHW approved it immediately and the tech installed it, all within about an hour. One of the best home warranty services I’ve experienced!

Mike was very professional and friendly. He arrived on time as promised. He communicated effectively throughout the process. He made recommendations about maintaining the unit. Additionally, he diagnosed the current repair requirement and potential concerns for future maintenance needs. His work was stellar and efficient. I would highly recommend him to my friends and family.

My technician was wonderful and found the issue and figured out what was needed to fix it right away. He got the approval and ordered the parts immediately and scheduled the next appointment before he left. The parts will be delivered right to my home and ready for when they return. It will be about two weeks but he explained all of that and we were very happy with his explanation of what was going on with our Refrigerator. I would recommend his company and him. He made it very easy for us. Payment was easy also.

My experience began on Monday August 12, 2024. I have returned home from work, Monday evening. I Noticed I turn down the AC to allow the house to get cooler. 20mins later, Notice the temperature didn't change. I felt something was not working properly with the AC. I went online to (Choice Home warranty website and place a claim to have tech come out and take a look my AC. Tuesday arrived and the Service tech called and coordinated a time to come have a look see Tech arrive and was able to replace a failing part on the AC. 2 hrs later everything was fixed, and AC is working great! Thank You choice home warranty. :)

I was pleasantly surprised with the service I received after contacting Choice Warranty. Surprised because I have used other companies only to be met with a barrage of questions when filing a claim, questions designed to disqualify the claim. That was not the case with CHW. I was asked two questions: the make of the dryer and what the problem was. They had a repairman at my house two days later; he found the broken part, replaced it and my dryer is working beautifully.

I am not in the habit of giving bad reviews but feel Choice does not give clients what it claims. As a matter of fact I feel that I have been scammed by joining Choice Home Warranty and it is not what it advertises itself to be. They in one case without even having anyone see my 2 year old in perfect condition dishwasher was broken and it would be cheaper to replace it with gift cards from Lowes valued at under $300. The technician had not shown up 2 weekends in a row. When he did show up he fixed the appliance in a matter of minutes which I knew would happen. My stackable washer/dryer was broken and they claimed it would be too expensive to fix.. They only allowed under $400 for the dryer. That is ridiculous. The washer and dryer are one piece. If you get rid of one, you get rid of both. And if the dryer had been gotten rid of it could not have been replaced by $400.

I don't feel that I can give an accurate rating until the entire process is completed. I am waiting for the egift card to Lowes. Also the prices of washers are so expensive that the approved amount granted will be barely cover the cost. Please send the egift card as soon as possible.

Micheal from Coyote Heating and Air is an awesome person, knowable and explains everything thoroughly. I highly recommend him. Micheal cares about his customers and goes the extra mile to make sure you understand what is wrong what he is going to do and the difference it will make once he completes the job

My AC stopped and set up appointment online. Then I was able to get it running so cancelled appointment. Then it went out again and I put in new claim. The new claim did not get to anyone that I know of. I FINALLY talked to a female that morning and she promised to call me back in 3 hours but she never did. Fortunately the next day I talked with a man at your office and he set up an appointment and the AB&E came out and did a very good job of putting in a new blower motor and the fan. I wish Choice would do away with much of the recordings and hire live bodies we could talk to. I also didn't like the service man demands I pay him the $75 dollars before he does the work. Previously they never asked for the money until they did the job. Thank You. By the way I wish your contract book have darker writing, very hard to see. The truth

Problem reported 8/6/2024. A/c not cooling. Needed 6 lb of coolant. Clearly a coolant leak. Tech could not work on my unit because Coolant technology and regulations necessitated an upgrade resulting in the need for Evaporator Coils and Condenser replacement. Choice determined that this repair was not covered under my Warranty as it meant an "upgrade" to my A/C components to comply with "regulatory issues." Choice said it would "Help" me by offering one of the needed components at cost or below Retail, but indicated that the second component would be at my full expense and would have to be paid to the Technician's company at time of install.

The initial response was pretty good, 2 days for the initial technician to tell me the obvious, we need a new water heater. Since that time, no information or update from Choice but when I ask the installer they tell me Choice sent the water heater to AZ instead of TX. Therefore, earliest possible install will be "early" next week. Installer is having problems getting choice to do their job! This is besides the over charge we were willing to pay to get this done. Contract state water heater and components but I have a list of components I am having to pay for. That is a fight for another day. I need a water heater so I'm willing to pay unreasonable upcharges.

I'd signed up with Choice for 2 rental properties, one with a pool, and one with a hot tub. I'd paid extra for pool/spa coverage. I've had numerous Claims denied, due to technicians saying that inoperable equipment was too small for size of home, etc. Choice has finally covered the pool pump replacement claim. Prior to this claim coverage, I was giving Choice's warranty service a 1 Star rating.

Eli was informative, patient and willing to help. Eli helped me find the best coverage and terms to fit my needs and affordability. Eli took the time to hear my concerns and tailored a package to fit. Eli thoroughly explained how the coverage works and when to expect coverages and payments to start. Eli deserves a raise!

Check my reviews. I never give 1 star. I reserve one star reviews for this kind of company. We perform appliance repair services in Northern Utah. We drove outside of our normal service area to help them with this service. Choice Home Warranty and their parent company "Rely" authorized the repair. We completed the repair. They are now refusing to pay us. How many other companies are they taking advantage of like this? I would stay away from them and not renew any services with them. If they do this to their servicers how do they treat the homeowners?

We had a claim for the repair/Replacement of our hot water heater that was leaking water from the top of it. The claim was placed online a plumber was dispatched to our home within 1 day. The plumber did an assessment and took photos of the tank. They stated that it needed to be replaced. They didn’t provide any estimates at that time and they would send there results of a replacement same tank. Our claim was denied due to the size of the tank of 80 gallons.

Rob ** with 2 Plumbs Up Plumbing was very cooperative and pleasant. He was on time, excellent communicator and did outstanding work. He and his assistant disposed of the old water tank and brought the new installation up to code. I highly recommend Rob and the company, 2 Plumbs Up Plumbing.

Had electrical problem. James from home warranty came out and fixed in 15 minutes. He was efficient, personable. Only problem scheduled appt was like 3 to 4 days. But would definitely use again. Making a claim was easy and staff was helpful and friendly. Did claim an earlier for kitchen disposal and that went well..

Being one of the customers that Conns through to the curb because of their bankruptcy and Assurant Warranty couldn’t figure out what they were doing I elected to use my CHOICE HOME WARRANTY… Troy was phenomenal and figured it out quickly and efficiently. The fridge runs better now like it did when I first got it. Thank you so much.

The garage door technician that was dispatched was very knowledgeable and repaired the garage door quickly. Choice home warranty got my garage door claim assigned to a repair company very quickly. We have been quite happy with the quickness of your dedicated staff in assigning quality repair companies to service and repair the systems in our home.

They took the call at 11:00 pm and had a technician there by noon the next day. Had our ac unit up and running within 3 hours after arrival. I would whole heartedly recommend this service to anyone. The gentleman was nice and polite and looked over the entire unit and did an awesome job.

The technician for Wingate Garage Doors seemed very knowledgeable about garage doors and our door operates more quietly than it has since we moved in. We had noticed some black pieces peeling of the door for awhile but didn't know where it was coming from. We are pleased with the result of the repair. Was not aware that some repairs were not cover by warranty.

Our microwave door broke and we were offered replacement payout as opposed to repair. Our microwave cost $1000. We were offered $403. Which we are told is the equivalent wholesale price. But we will not be purchasing the microwave wholesale. We will be purchasing retail. and CHW will not purchase it wholesale for us. No one will give answers that have any sense to them. Will not be renewing this warranty.

The technician was very quick and he was very informative of my problem. He also made recommendations on how to well keep maintained on my air conditioning unit. I highly recommend this technician to anyone that needs air conditioner service. Choice Home Warranty has helped me in a lot of services that I needed in the past from water heater to garage door opener and a couple of other things and they've come through and fixed my problems.

Had issue with AC and technician was thorough and found problem which saved me money instead of replacing unit! Responded in timely manner and was thankful to get it repaired! Explained situation and told us the solution in getting it operational again…I’m glad they actually checked out everything instead of just wanting to replace parts or and just telling us that we need a new air conditioner unit.., Thanks Jarhead Heating & Air in Springfield, MO!

Took three days and a trip to the hospital by ambulance before my air was fixed. People answering the phone for service are terrible. I told them i had breathing problems and all they say is we're not an emergency service. Plenty of other technicians around when you need service.

Thank you. You answered my request very quickly and had a service person set up within a day. The service person was excellent. My dryer is working now. The service person contacted right after I received your message. Of course it went out on Saturday but service was here early Tuesday morning.

One of the a/c units in my house went out on Monday evening. By Tuesday afternoon Choice sent the owner/technician from Osos a/c to my house and in no time had it running. He is knowledgeable and knows his work. I am very pleased with his work. Choice was very prompt in responding to my call. I appreciate the way they handled my claim especially since it has been very hot.

The process for making the claim was quick, easy, and efficient. The technician, Chris, was running behind schedule, but sent a text to advise. He went right to work and expertly found and repaired the source of the leak. He was respectful of our home... Covering his shoes, and protecting our kitchen floor before pulling the refrigerator out. This is what earns 5 stars.

I will definitely recommend Choice Home Warranty services for my friends and relatives. They are awesome. No game play. Strictly business. Effective, reliable and on time services they provide. I am pleased to have them as my home warranty company. Wish I had had them earlier. They do not waste time to respond when called for services.

Very pathetic and disappointing service and the time taken to even do anything is too long. Poor customer service and no process to escalate. Waste of time and money. No clear answer and choice of technician, After paying them they ask us to do all the work. We need to call the tech and beg to come. The tech analysis and filing of report is useless. They don't know what they are doing.

I would have given them a five stars, if there was an option on the prompt of exactly what was the reason that it called. Since there wasn't we had to actually physically call. But, with that said, they are so prompt in getting the warranty claim started and within 20 minutes I had the company calling me to schedule an appointment to get the leak in our ceiling looked at. I'm very impressed with this company and I highly recommend them.

This company is a scam. If I can give it no stars, I should have given it. After they take your money and you have an issue, you cannot reach out to them at all. You cannot even leave a message. Even if you want to cancel your policy, you won't be able to since you cannot reach anyone. I DO NOT RECOMMEND THIS COMPANY BY ANY MEANS.

I was able to report a claim via the automated system, which turned out good. I have a scheduled appointment set for the plumber to come to my house. The only thing I am dissatisfied with is that I would have prefer my schedule time and not one set for me because I have all my appointments already scheduled.

Agent was excellent. Very patient and professional. I totally had a WOW experience and will definitely pass on to family and friends. My first time reaching out to a warranty company and thought it was never worth the money. However, the agent was brilliant in explaining the benefits and its worth. He clearly knows his job!

The sales representative are pleasant and professional. They care about their customers concerns and make effort to meet their needs. The plumbing contractor work neat and do a great job on my kitchen and bathroom sinks. My mind are at rest. I am happy I chose this warranty, and recommend them

Been a week showering in cold water. Call CHW, they say will be taken care of. Company that they use Magee does not understand how to do business. I am sick of being played a fool. Asked if you have another for water heaters, am told they will take care of Magee. Horrible. This is going on so long. Water heater leaking some. Some of your representatives hang up without trying to resolve the problem.

I had the pleasure of working with Zach. He was very helpful & informative. I had been insured with Choice on last property, with assistance on one claim. I appreciated the options that I was given, and chose the 6 year plan. Thanks again for all your help. I would definitely recommend Choice to family & friends.

We have paid for a year in advance. We tried twice to file claims and they have both been denied. I have filed a claim but have not been contacted by CHW. I will be reporting you to the BBB. No one that I know will ever use your company.

My appt was set up online by Choice Warranty. I called the technician to inform him I would not be available on that day. They came the following day, found the problem. Took care of the wasp nest. Replaced the part with a new part. Turned the air conditioner on and started cooling immediately. These two men were professional and explained what they were doing and did not try to sell me a new air conditioner. It was perfect. Thank you.

The repair of the toilet only took only one minute. Next time I will know how to repair the handle that flushes the toilet. I am pleased with the repairs that Choice Home Warranty offers us. We appreciate having reliable insurance covering on our appliances. I do recommend homeowners have a reliable coverage for all the appliances to save time and money! Kathleen **

I liked their coverage and they gave me a great deal! I just hope if I have any issues that they will cover everything. I had a previous company that did not cover the issues I was having. This is why I was hesitant to get more coverage but I hope it is worth it.

When I try checking on status of my pending service I'm not able to get into my account because the claim is that my phone number isn't accurate and I've had this air conditioning unit looked at multiple times and has been approved for replacement but I have been waiting for service to begin today as promised and I have not heard from anyone.

Very professional. Found problem in no time flat. Super nice guy. Called and gave approximate time of arrival. Right on time and actually a little early. Answered all questions. Keep this guy, he’s good. Called in service claim Saturday and had washer repaired by Tuesday morning.

Great service provided by qualified, trust worthy professionals. Refreshing after having to manage so called handymen!!!! Highly recommend this Warranty. This is a good service. Highly refer to all of you who are reading this.

The technician was very kind and seem very knowledgeable. He repaired my air conditioner and left. So far no issue. The tech fixed my air conditioner. I paid him and he left and said if I have any more problems to let the company know. That is it!!!

A piece was needed to make my system work and instead of including it in the replacement I had to pay for it out of pocket. The original tech you sent didn't seem to know what he was doing and by testing the outside unit contaminated it. He didn't replace the inside piece as he stated and didn't give me the piece. Not not installing the piece it caused the outside unit to be contaminated. It has taken a year and several months to get the money I poid returned to me.

Ivan was professional and helpful. He solved our clog efficiently once he arrived. He was a little late from our time window, but the company had moved us to same day since it was a plumbing problem. I would just suggest more communication in the future if running late, as had a later appointment.

Technician came on time and worked efficiently to identify the problem with my AC unit not cooling. After a thorough evaluation, he explained the problem to me in detail that was easy to understand. He was very courteous and answered all my questions. I am very satisfied with Choice finding someone quickly and with the technician and outcome.

Contacted you, Choice, 7/19/24 regarding AC. You contacted Sears Home Services. They came out 7/20/ & did not fix our problem. SHS made an appt for 8/6 (17 days later while we still had NO AC.) A tech came out on 8/6 & diagnosed the problem. He made another appt from his available dates, of 8/21/24...another 15 days of sweltering heat in our house. It is 8/13 now & we have 8 more days of NO AC in Phoenix, AZ. Are we happy with you. ABSOLUTELY NOT! It seems we paid you to take care of us but you have not even though we have spoken to your people about this.

AC was very easy fix. Door fell open and it just needed to be put back on. But I was out of town and my wife can’t fix simple things like that. The HVAC repair man thought I was close by. Door stayed open for three days until I got home. I was not going to tell a stranger that my wife was home alone.

I called. They said somebody will contact me in 24 hours. I hope so we are burning up. The person I talked to on the phone was super nice. They said someone would call me back and they did within 2 minutes. So we are just waiting on a company to call us back so that we can cool down our house and get back to normal. Any longer I will have to go get a hotel room. It just too hot here in Louisiana.

They were fast, getting to the area I needed and it was taken care and they gave me claim number over the phone. Told me that I will have a someone call me as soon asap and set up appointment to do the repair I need done and inform me of my 85 dollars I must have for the tech to fix the problem.

Great, fast and efficient service from Yusuf ** over the call center. I got the Choice Home Warranty for 6 years with a lower service fee within minutes for two properties. We have had mostly very good experiences with Choice with other properties over the last 3 years. That's it!

Choice's part in this was poor. The technician was good. The technician who came was the one I asked for but Choice did NOT communicate directly with him. He just happened to look at the posts you put on your system. By chance he saw our address. I now can see why it takes so long to get a technician to a customer's home.

I called in to request some maintenance work on one of our appliances. We were able to set up our work-order process for their contact employee in a very timely manner. We've had good experience with Choice Warranty that we decided to extend our warranty for another year. In return, we also received a benefit for extending our contract. We are very pleased with that.

My air conditioner broke down, they worked very hard on finding a technician to fix it during the busy and hot summer season. Customer service and tech support are amazing. Thanks Choice company. You are the best. I will recommend them.

I have had Choice Home warranty in the past and received great service. This is my second contract and I have only spoken with David ** while signing up today. David was very professional and friendly. I have not had any issues to call for service yet and hopefully it will be a while before I need any repair or service.

Choice Home Warranty is absolutely a scam. Don't go for it and would recommend anyone to not get trapped in this scam. Took warranty for five years and they gave free one year, paid $2475. After one year, my AC evaporator coil started leaking Freon, filed the claim with choice. They provided local company. The technician came in and advised to replace whole indoor and outdoor unit. Choice agreed to pay for only coil which costs about $700 and gave me an estimate of $1500 for outside unit and $2380 for labor. On top it, other accessories costs would be extra. I called my AC technician after one week of hell and he fixed in 3 hours just by replacing coil only but I still had to pay out of pocket. I cancelled my home warranty and got pro rated refund back from CHOICE. AVOID, AVOID, AVOID IF YOU CAN AND DON'T TRAP IN THIS HOME WARRANTY SCAM. CHOICE HOME WARRANTY IS A SCAM.

The Plumber was clean, friendly and courteous. He arrived at 1:37pm and left and 1:51 pm. He called his office to check to see about the job three times. He installed the new pop up assembly and left. He told me there was water under the sink inside the cabinet. That would have not been good for the cabinet floor if left there. At 84 years of age and suffering from my fourth and fifth Cancers I could not get under the sink to clean up not only water but black powder like mess. I tried to clean this up by using my foot on a cloth. I could not reach all the way to the back of the cabinet. I left it open overnight to hopefully dry. Will have my cleaning lady clean the cabinet floor next week when she comes.

Unit started cycling attempts but not engaging compressor. After four days delay tech determined high and low pressure switches need replacement. Claim denied as ‘power surge’ vs wear and tear. There was no power surge. In convo with tech he says no evidence of power surge. I have cancelled 5 year warranty as this is a bogus protection plan.

I requested help on Monday and got it on Tuesday. Didn't expect that fast of a response. The plumbing company arrived and the 1st part of the problem was taken care of. The 2nd part was identified. Still more to be done but at least I know what the issue is.

I'm not happy that Choice Warranty now prefers to underfund replacements when an item has been certified by the technician that it needs to be replaced. Instead of actually replacing the item CW now offers an amount that's actually less than half of the cost of a new replacement. This is very disappointing and discouraging to customers.

Turned out while the fridge could be repaired it would cost nearly as much as a new one with limited warranty. Since I opted to go with new I was given a discount towards buying the same brand. I like the brand so I accepted. The new fridge is on order and arrives this week.

This is the worst company that I have ever worked with!!!! I have had their home warranty for six years and it has worked for me three times. I purchased & paid for three years in advance & it has been the worse decision of my life! They are not responsive; no companies will work for them & Choice Warranty does not care if you are taken care of or not. They have your money ~ so crap on you the customer!!! This is how they stay in busy....Give you a discount to purchase in advance & then they don't service your problem. I have waited 12 days for help & still nothing!!!

My first time filing a claim. We very satisfied with the ease of filing. Response was quick. Technician communicated with me and was on time. Unfortunately he didn’t have the part he needed for the repair but I am very confident he will return as soon as the part comes in.

Company has good communication, they texted me before when the tech was on route to my house which is nice. Tech arrived on time and issue with A/C resolved. Problem is that this company does not provide a detailed report on the work performed and I am not happy with that. I would like to know what went wrong with the Air Conditioner.

I have only had two claim. Choice Home Warranty contact people were very helpful in getting back with me. Both claims numbers were email to me within a matter of minutes. Within twenty four hours I was contacted by a service department and told they would be at my house in three days. They had to order parts. My problems was fix each time in three weeks.

The guy came to repair a dryer. A big mix up. I told the guy that I called 2 times what I needed.The guy said he would return on Thursday of this week. I have to leave by 12:30 and I don’t have his number. Please get in touch with him or send me his number. Thank you. Mary

The repair service itself was very good. The time that I had to wait for service was very long. I had to spend money to stay in a hotel because I didn’t have air conditioning. I have respiratory problems. After I realized how long it was going to take to get service, I tried to get CHW, to do the reimbursement situation, if I found my own service repair, but CHW said I couldn’t do that.

Rudy and Home Sweet Home Repair did an outstanding job of fixing my plumbing stoppage. Rudy was on time, professional, and kept me informed of what the issue was, how he resolved it, and how to avoid similar issues in the future. I would absolutely recommend Rudy to anyone who is in need of plumbing repair or service, he is a true professional!

We have just came aboard and looking for a pleasant and beautiful relationship with this company for our home, and property, and household needs, to be taken care of. We have faith this will be done.

If you are searching for a home warranty company look somewhere else. Under no circumstances should you use this company!!! Not only are they slow to respond to emergencies, they don't have an emergency plan or contractors on call for emergency situations...48 hours response time!!! Think about that and look for a company that has better response times, emergency services and better coverage on your home. I would give them no stars if I could. STAY AWAY...STAY FAR, FAR AWAY!!!

The communication in the company is ridiculous. You have to keep making phone appointments every time you need to speak to anyone, which are usually during work hours about 4 days out. If you have water leaking, good luck to you because this could take weeks. You call about a broken system that is leaking, they come out to fix it, and during the repair after the fix one part of the system is leaking…this of course means that you need to pay an additional fee because it’s a new claim?! (Even though it was never fix in the first place!!!) I have dealt with multiple insurance companies in the past, and this seems to be a new kind of con!!) Oh, and there is no one you can escalate the complaint to because the only number provided goes straight to voicemail, and does not return your request for a call back.

My technician was great and made the best of a bad situation. My appt was not on his list from the download that morning from the portal but he fit it in and addressed my problem and will be back to do my repair when the part arrives. He did give me a workaround to continue to use my machine till he comes back.

I tried to check with Choice whether our exhaust was covered by Choice. Because Choice makes it so difficult to get a live person, I was in a queue that set up an appointment which cost me $100. I think that was unfair. Secondly, kitchen stove exhaust fan should be covered.

Refrigerator leaking, progressively got worse. Started to lose cooling capability. Choice sent repair person from DRAPEAU APPLIANCE REPAIR and he diagnosed the trouble. Ordered the parts and within a week he repaired the refrigerator and the leaking stopped and cooling is excellent back to normal. I would recommend Choice Home Warranty and Drapeau for any appliance repair in my home. Thank you very much.

We had just moved into our house and were not able to shower in our main bedroom until our shower glass was installed. After installation and when my husband tried to shower, there were 2 temperatures of water; hot and scalding. We set up a visit with the Choice recommended tech and he let us know that the contractor used such low-end figures that it might be a hard thing to repair. Nonetheless, he used his resources to find what we needed and fixed it within a few days. He was very nice and knew exactly what to do. Very good job!

The technician was a little late but was apologetic and friendly. He did a good job in diagnosing the problem and determined that the cause was under manufacturer warranty. He was very knowledgeable about this brand of refrigerator and was able to provide very good feedback to questions. It would be good for Choice to have contracts with brand technician though so that the delays can be lessened. Overall I’m back to where I started at no fault of the technician.

Our problem with our washing machine was resolved within 24 hrs. Technician at Fuse HVAC found the problem (washer needed a new pump). He had the part necessary for the repair so we did not have to wait. Very pleased with service received. Company contacted us and provided arrival time, which was to our satisfaction.

knowledgeable and had a great product for my budget. Choice Home Warranty was rated # 1, and I see why. The agent had excellent offers for a great price.

The women I spoke to was very helpful in signing me up for protection warranty. I can't give give you a review on fixing a broken appliance because I have not had a broken appliance and my policy will not be in service until September. I am hoping it will be as good as they say.

My wife & I have had Choice Warranty since 2021 and have utilized the services two times to date. Choice Home is a very dependable company which has responded to our needs/request on both occasions in a very timely manner. The claim process is very simple and fair. We highly recommend this company for your household needs. I will continue to be a member of Choice Home Warranty as long as they are available. Thank you for the timely response with our claim. Garrett

I had two extremely frustrating experiences with Choice Home Warranty, and honestly, they don't even deserve one star. First, I had an issue with my kitchen faucet. The knob broke inside the plastic part, and when I contacted them, I was told that this wasn’t considered “normal wear and tear,” so it wasn’t covered. It’s ridiculous—how can something like this not be covered? Then, my microwave started malfunctioning, sometimes starting automatically and sometimes not working at all. A technician came out and confirmed that a part needed to be replaced, stating it was normal wear and tear. However, when I spoke to a claims specialist, they said the opposite and denied the claim. When they’re selling you the warranty, they are friendly and accommodating, but once you need to file a claim, they completely turn on you. This feels like a big scam. I highly advise against using Choice Home Warranty.

Quick response and problem that I should have been able to resolve, but they handled it and all is well. Fastest service I ever had with any of the other companies I had used. Even better than ones of other homes here in Nevada or ones I had when I resided in California.

The contractor Ryan, took his time to help me understand this warranty for 6 years from C.H.W. Now I will be waiting for the copy by mail and also on my email. Yes I would recommend to family and friends Choice Home Warranty. Thank you.

Tech was very knowledgeable and friendly. Came at 8 pm and kept me informed on what he was doing throughout the repair. He also gave me a phone call two days later asking if AC unit was working ok. He went beyond the call of duty. Rated his overall performance as a 5+.

Mr. Adell ** was on time to service my air conditioner. He showed us the problem and what needed to be replace. He checked several things on the air conditioner. He stayed to make sure the thermostat dial was moving towards cooling. My house read 88 in our house. My husband who is not a hands on person took interest and now feel confident explaining if problem arise again the different sounds to listen for.

Tech was A+++ as was the overall experience with Choice on this claim. And it was our first claim with you guys so very impressed across the board and we look forward to the continued consultative and helpful service should we need anything moving forward. Please let me know if you have any question. Thanks.

The warranty people are always informative and take you into consideration, making the appointments. The technicians are thorough and appropriate. They always let you know when they are arriving. They are courteous and respectful. They are very informative and keep you informed about all the progress and all the things that need to be done, trying to keep the cost adequate by taken into consideration the times for your appointments and do their jobs very well. I’ve been very pleased with their work and times for appointments, etc. They try to work with you a lot in our reasonable pricing.

Started having issues with our AC unit over the weekend. Got online with Choice Home Warranty, and within 30 minutes I had a service ticket with same day appointment!! How awesome is that?? Thank you Choice Home Warranty!! This is not the first time we have used Choice Home Warranty, last year we also used them and also had great service, we strongly recommend Choice Home Warranty!!

I was extremely satisfied with the service provided to me regarding my stand alone freezer. Technician spent time with me, analyzed the situation, and explained the issue. I was pleased with his attempt to fix the situation, and realized it was too old to find the needed replacement parts. He was able to go over options, none really, and promptly submit his report. Excellent job.

Technician was very nice and knowledgeable. I felt confident that he knew what he was doing and he was very thorough. I would recommend him for future work and I would definitely request him to come back for other appliance work we might have.

My fridge was freezing everything in the fridge side and also leaking water. The technician was knowledgeable on what the issue could be. He fixed the leak, and ordered the part for the freezing issue. Returned 2 weeks later and fixed the second issue. He was a really nice guy.

We moved into a new home recently and already had to file 3 claims. The online process was super simple and appointments were booked within the week. The providers/contractors that came out were all friendly and professional. They all got the job done in a short amount of time. Very much appreciated.

For the most part, the service was good and this is my first using my warranty. It wasn't the easiest thing to schedule my appointment, as I am still employed. Not sure who sets up the appointments, but they need a little more training on guest service. Once the technician came, he was excellent and professional. I would definitely recommend the appliance business again.

The technician was helpful in diagnosing the issue quickly and passed on the relevant information to the warranty company in a reasonable timeframe. The only thing that I would critique is the amount of time we were given to receive the gift card so that we can move forward with getting a new dishwasher.

I had an issue with my Samsung Dryer, it needed a blower and a motor. Choice Home Warranty was there with me every step of the way, what I mean is, it took two weeks for the parts to arrive, Choice was aware of the situation and reassured me that the issue would be fixed. Now my dryer runs like a new one. Thanks Choice!

Company was great! Got an earlier appointment than originally scheduled. Serviceman was the service manager helping catch up orders. He was great. Polite, very knowledgeable. Had everything fixed within 20 minutes after we received the okay from CHW. I will definitely use them again should I need to do.

I made a service call to Choice Home Warranty, due to my dryer not working. Customer service was very professional. I received an appointment the next day. Serviceman was on time and professional. He explained the issue and repaired my dyer. Thank you Choice Home Warranty for great service.

Past 3 experiences were great but this last experience was unsatisfactory. AC out in 100 degree weather and being told we can not find a vendor to a work order after 48 hours isn't acceptable. Having to find a vendor myself, get approval first, which was explained to could another 4 hours after having someone come and diagnose the issue isn't helpful.

This is a great comfort to have! It’s easy, people have been great. It’s peace of mind. We’ve not had to use it often but when we have, absolutely no worries! We had an issue with a stove and refrigerator. Both just beyond the warranty. Go figure. I logged onto the Choice Home site and within minutes I’m acknowledged and a service rep is being scheduled. Another great thing is this can be transferred or taken with you. We’ve move at least once. All in all, great!

I called Choice Home warranty to ask if a clogged drain on my AC unit was covered. I didn’t want to pay a service fee to find out it wasn’t a covered item and then have to pay for the repair in addition to the service fee. I was assured it was covered but when the AC company arrived it was not covered so I paid for a $85 service fee and then paid full price for the service I was told was covered. I am a single mom of 3 and do not have money is very tight!!! I ended up paying $270 instead of paying $185. I called choice home warranty and they basically said they couldn’t do anything about it.

The hot water tank was installed with a big dent in the back. They left me with a leaking pipe. I have contacted them, but nothing has been done about it yet and Hot water tank was not as good as the one they took out. Seems to be the cheapest one they could find. I did not want to take this review until I saw what Ninja was gonna do about my Hot water tank.

The technician did an exceptional job. He was very courteous and professional. He was very helpful in explaining the process to get my item to working order. I would strongly recommend anyone to become a customer of Choice Home Warranty. I am very grateful to this company and its vendors.

Choice Home Warranty did the right thing by following up and communicating with the customer. The service technician came and repaired the items. Great service and good work also. I will continue to use choice home warranty as long as they provide great service. I hope our next problem goes as smooth as this one.

My house central AC was not working. The technician came within the expected range time of service and fixed the problem right away in a very hot summer day. I was pleased by the company reliability and promptness to solve my issue. I would recommend this company for his efficient service.

Vince easily and carefully explained all to me and reassured me that CHOICE was the safe way to go. I felt very comfortable with my decision choosing this product. I have not been pleased with my past service and hope this will go much better.

The agent I spoke with was friendly, knowledgeable and very professional and accommodating. He answered all my questions and dealt with my concerns about payment and coverage. I was given a great discount which I am pleased with. From the conversation I had with the agent, I can terminate service any time without penalty. The service fee is lower than most warranty companies, which I like.

Gentleman was very nice and thorough. He said he would return on Monday so zI will further evaluate. He called and came early as promised very efficient and explained what was going on. I was hesitant on getting a warranty but so far so good. I hope I do not get charged another 100 when they return.

Communication was great and prompt. He called before coming to the house and arrived on time, George was someone you just know he knows his job, very professional and experienced! He was also very respectful of our property and made sure everything was cleaned up before he left! I hope if we should have a service problem again that he is the technician that does the call!

The assigned vendor's office called to verify appointment for the next day with approximate arrival time. Friendly technician arrived on time, checked the AC unit, and changed out part so that my AC is blowing cold air again. Thanks to Platinum Repair for a professional job well done. I highly recommend Platinum Repair.

I put in a request/claim to because our garbage disposal was not working properly and leaking. The claim received and assigned within a few day. Sentinel sent a repair man who communicated very well. He was timely and replaced the garbage disposal right way. This was my second experience with Choice and it was a good one.

The heating element in my dryer went out! I submitted a claim online and right away I was sent information about a technician that would be to my home in the next day. The technician had all the parts and had my dryer up and running in no time. This was my first experience with Choice home warranty, and I am very pleased and blessed!

Technician was super nice and professional. He diagnosed my issue and set to work on fixing it. Didn’t take too long, he was very thorough. Also gave tips on good care going forward. I liked that he texted when on the way and I could see how long it would be. The company was also very good at keeping me informed about my appointment.

My A/C is not cooling for more than 2 weeks, your Technician show up and checked it and it was low on freon, they show up today and put the freon, and I feel it by the time he finished. But he told me give it some time to feel the cool and let us know.

I submitted the claim for a garage door repair, I got a response with an appointment within 15 minutes. I got a phone call from the technician on his way as I requested. The door was repaired the same day and the Topline Garage Door technician was professional and knowledgeable.

I have had Choice Home Warranty for 3 years and every time I have a problem you send a different repair company. Talking with the companies before they state it’s because it’s hard to work for you. The last time I used the home warranty the technician said it should have been covered by the warranty but you turned down my claim. Now you want me to pay for the repairs and I may or may not get reimbursed by you. It seems that if you leave out a word here or add a word there you turn down a claim. I have until December of 2025 to decide if I want to stay with you or check out other options.

Electrician did all that was necessary to fix the situation with my ceiling fan. Very knowledgeable. Answered all questions. Very thorough and tried to make sure that the problem was eradicated. Did all in a reasonable service time. I truly appreciate all that they did to help. The company gave me options and was very timely in selecting a good electrician.

I was kept up to date regarding appointment time. Technician, in fact, arrived early. Very professional. The problem was assessed and explained. Any questions that I had, technician took the time to answer. Follow up was great as to what to expect next. I was notified promptly through emails and texts the process.

I am very pleased with the service I have received from Choice Home Warranty. They are timely, professional and reasonably priced. My garage door repair was very excellent…knowledgeable and courteous technician. The technician arrived on time, let me know he was en route to my house. Upon arrival he assessed the situation, and immediately proceeded to get the repair completed.

It took longer than expected to get someone assigned to my claim, but I was kept updated throughout the process. The overall process was not stressful just hot. This was my first time using the warranty and I will do again if I need to in the future. I will not hesitate to refer Choice to friends and family.

Choice Home Warranty said that they would not pay to replace a Freon hose which they didn’t do. They just put sealant in it but they refused to pay and I had to pay 430.00. They denied my sister as well, so I decided to investigate on my own and they have complaints about denied payments.

Our water heater is in the home and one morning I found water on the carpet. I notified Choice at noon and they had someone scheduled within hours. The problem was uncovered within 24 hours. Choice paid for the new heater. Choice always responds within two hours and selects a local company to evaluate the situation. I would feel defenseless without their help.

He was patient and very knowledgeable of the problems and how to solve them. At first the company did not have a time slot that worked with my schedule but called me back for a better time. The technician came on time and found the parts needed in a timely fashion. He made recommendations as to how to prevent the problem from happening again.

Technician arrived on time. He was friendly and courteous, and although the dishwasher is in a tight spot and is difficult to remove, he was able to take it out from under the counter. He immediately identified the issue and repaired it, and then returned it to its spot under the marble counter. Removal and reinstall it took more time than the repair.

Representative was polite and quick to diagnose the problem with my garage door opener. The service render was excellent. I now have a garage door that opens properly and is oiled which lessens the noise.. Thank you for a quick and positive experience. I will definitely use this service and Choice Warranty in the future.

This company merits a rating of zero stars. The quality of customer service provided is below standard. When seeking clarification from a representative, the explanations lack substance, resulting in a circular and unsatisfactory dialogue. Furthermore, the contractors they dispatch are of subpar quality. If a call is not answered after the third ring as per the agreed protocol, it is terminated without the promised callback. Engaging with a supervisor is exceedingly difficult. Those searching for a reputable and diligent home warranty provider are advised to exercise caution with Choice.

I would give the tech a 5-star rating for diagnosing the issue on the dishwasher, and he was neat, clean, and cleaned up after his work. My hut comes with Choice Warranty; it is a 12-year-old dishwasher and needs the motor replaced, probably the most expensive part on the machine, including labor time. What is the use of a warranty if the part is worth more than the machine and labor time?

Was not cooling, is cooling now but needs a new AC unit and air handler. Have been having these problems for weeks now, Choice needs to approve the new AC units. Summer is very hot and unbearable in SW Florida. Budget Air is an excellent company, we have had very bad experiences with other AC companies, hopefully we can resolve this soon.

When I got the phone call to sign up for CHW, the sales rep told me that First American Home Warranty was bought out by CHW. The policy was presented and I was given discounts because I was coming over from FAHW and the coverage was better and at a lower price. A couple of hours later FAHW called me to tell me my payment was overdue for their policy. I deferred the payment to CHW for a week. I'm hoping to clear up the matter before then. I only hope I wasn't misinformed.

After a horrible time trying to solve my problem via the Choice contracted employees in Manila I finally was able to move their appt in two weeks to two days later on my own. The technician was great but waiting for the authorization still will take another two weeks. I am not happy with Choice Warranty but Lone Star Appliance was wonderful.

My GE side-by-side refrigerator ice maker stopped working. I research the cost for parts and labor of my issue and learned the service I received was the cost of an annual membership with Choice. The coverage paid for itself with just one service call. One service call for refrigerator repair paid for my entire annual membership and I’m so glad that I have this coverage. I will not be without home shield warranty again. Thank you.

Quick service, great job. Put in claim via computer. Got the repair scheduled and all the work was done. Our garbage disposal burnt out so after the CHW expert called it unfixable then a new one was installed. CHW tech was polite, courteous, highly skilled and performed the necessary repairs.

I was very disappointed in the time it took to get a technician to my home. I filed a claim on July 10 and it took until August 5 and numerous phone calls to get a technician to my home. It was difficult to get any action from this warranty company. The technician even said the company was hard to communicate with.

Our appointment time kept being pushed back, as late as 7pm. Then I was informed we would be rescheduled which we were rescheduled to one week out. Why did we not have an appointment the following morning? I felt your company did not care of my need to have my washer repaired with another week wait.

The service was fast and great. The agent was polite and he answered all my questions in a professional manner. I was satisfied with the way he convinced me that the warranty was worth having. I will call all my friends and family and recommend this company. Thank you so much for your wonderful service and respectful and professional service. I hope many more people will use your services. Keep up the good work.

I received a call from a Choice representative about a month ago and after talking to the representative for about 10 minutes I decided to switch from my current warranty company which was AHS and I must say it was a great decision. About a 45 days into my plan, my A/C went down so I put a ticket in. It did take about 3 days for them to assign a contractor but once they did he came out the next day, diagnosed the issue and ordered the part needed. I got a message telling me the part has been ordered and the next date they will be out to do put in the new part. They have been great so far and I hope they stay this way. AHS started out great but continuously and went downhill and found ways to get out of paying for things through their “fine print”. Choice has been wonderful thus far and I hope they continue to stay that way.

Even with the inclement weather Nelson Appliance Repair was able to come out before my scheduled appointment. They called to verify that coming out early was acceptable. The technician was pleasant and knowledgeable. A part needed to be ordered and they will be out to install it on Tuesday afternoon.

All American Appliance repair person was on time, very pleasant, explained what the problem was. Told us he would have to order a new part and would let us know when part was here and make an appointment. We are very happy with the service we have received so far.

Noticed that my basement was leaking water directly overhead to where the sink is in the kitchen, kept leaking water so I called to get someone out to check it out. Was told the central line was messed up, it was fixed but my issue now is the water stained my walls badly and left my floor warped. This needs to be repaired as well.

The technician who arrived had been to our home before for a dishwasher problem. Bluegill Appliance is a very focused and methodical technician. He took the time to disassemble the washer to look for physical problems prior to checking for error codes so that a proper visual inspection could be done first and he explained what he found very well.

On 7/30 Turned in my request for a refrigerator that was not working. It took one week to get someone out to check the problem, on 8/7, must order the parts, have to wait till 8/20. 3 weeks without a refrigerator. I could have had it fixed sooner without home warranty. Not happy.

I'm still waiting to hear from Choice Home Warranty. The claim has been closed by Sears and I need to know what Choice Home Warranty is going to do now. I can't use my oven, it won't turn on and Sears says the part is no longer available. I need a answer as to what you're going to do.

Very knowledgeable and very professional. Had my air conditioning fixed in no time. Very pleased. I would like this person to come and fix my AC unit any time. Choice should be very pleased with this company that they sent to my home. My husband was very pleased with the job they done.

Claim was easy to make online, however was not 24-48 hour turnaround and took multiple calls to get an update. However, The company that agreed to service the AC was such a pleasure to work with and was Fast and an easy resolve. Overall happy for the service received on this claim.

The claims I put in for were address swiftly and I was well pleased with the service rendered. Just renewed membership as a result of your service. I have some projects that needs to be addressed and with the renewal and extension of the new policy it will benefit me well. The technicians that I have been exposed to were very courteous, friendly, and respectful.

The representatives are respectful and the repair man that came to my home was very nice and knowledgeable. I would recommend Choice warranty. They're knowledgeable with their policies and this is my first time for home warranty, which is a very nice experience so far. I really appreciate you guys and looking forward to working with you more in the near future. Thank you.

I received very good service from the AC repair team that Choice sent out to me. The technician was very kind and explained to me everything that needed to done to repair my unit, while he worked diligently to complete the job. He was a little later to arrive than anticipated but was very patient with me throughout the process. I did have to call back Choice to have them update the service technician as requested and missed in my initial request.

I placed an inquiry on your website and within the next 30 days I had no less than 50 telephone calls, and 50 emails as well as text messages. If Choice had not been my best option I would not have chosen you simply because of the overkill of messages and calls. It is overwhelming. Consumers can read and make their own decision. If there are questions we can call you. All of the calls were from different people. Unacceptable.

I love how your company operates almost exclusively with your online service. I have not been so pleased with the service. When an issue arises I know that I don't have to worry about it because I know that I am in good hands. It's a pleasure being a customer. Thanks.

The person I spoke with was very professional, patient, and knowledge about the product. He didn't become irritated if I requested him to repeat himself or explain what a word meant. He appeared more than willing to break the meaning down to ensure that I understood everything. I definitely appreciated his teacher attitude in making sure I knew exactly what I was getting. I'll be sending him more customers for sure.

So far, everything is good according to gentleman I spoke with is good. We had problem with another company and was very unhappy with them. We've heard so much about Choice Warranty and would like to give them a try. Hopefully Choice Warranty will do better than the company we had.

When I purchased this contract I was told you would have a tech to service my problems within 24-48 hours. I waited 7 days for you to find a tech and another 10 days for him to show up. That's way too long to go without air conditioning in 93 degree weather.

Wonderful person, very friendly, very professional and competent. I’m glad that Choice Warranty takes the time to find people who are both capable and non-threatening. The technician also set up the necessary revisit so I didn’t have to do anything. I recommend Choice Warranty to everyone who asked me which service do I use.

I cannot believe that we pay a monthly fee, on time only to find out you DO NOT provide the service. This company, like American Home Shield are a bunch of swindlers and frauds! We had to pay too for the repair ourselves. The money we invested in Choice could have easily paid for this repair! I haven’t ANY trust in big companies anymore! I will be canceling my policy.

I feel as though I’ve been paying for nothing. An offer of $191 is like a slap in the face. As soon as my contract ends with you I will be canceling. Customer service was not helpful af all. I feel as though they passed the buck and I was forced to accept the offer.

Very fast and prompt service. HVAC tech was efficient and friendly. The technician explained the issues and inspected the outside unit and the inside unit well. Gave us some recommendations for repairs and also some tips for keeping our units working well. He showed us the issues and was very friendly in discussing the alternatives and solutions. This was a pleasant experience and would recommend to our friends.

It has been a month since I filed this claim. No one in our area will pick it up. Choice scheduled a tech from a little ways away, who did not show up or call. When I called them, I had to leave a message and they did not return my call. Choice said they did the same, but have still not followed up.

Excellent communication from Choice Home Warranty and the selected vendor. Vendor was knowledgeable, professional and able to fix the problem. Vendor was prompt and described steps he was taking to identify the issue prior to trying to "fix" anything. Vendor provided feedback and contact information in case we have issues with other appliances.

The technician was very knowledgeable, polite and nice. He made recommendations to download the app so both washer and dryer could update software as it comes available. I had no idea about this. He also recommended a cleaner to run once a month. Kudos to this tech! We had another company out for the same issue and didn’t fix anything.

I was very pleased with the response from Choice who quickly got us the electrical contractor. The appointment was scheduled for 08/09/24, but he had an opening for 08/07 and called to see if we wanted an earlier appointment. He arrived early and was able to fix the problem with the fuses tripping. He checked everything to make sure that it was working properly.

Alerted Choice Warranty of A/C issues. Technician from Sears came the next morning even though I made several attempts to inform Sears and Choice that I had resolved my A/C problem. I commend Choice Warranty for the rapid response. I was pleased with the demeanor and professionalism of the technician.

Appreciate the timely service schedule with an exceptional technician from Fuse appliance repair-Orlando. The technician thoroughly explained the issue and recommendations for parts and service. Sadly the refrigerator could not be repaired in a cost efficient manner and we accept the claim reimbursement. The unit is only 9 years old and has been well maintained. Choice has made this unfortunate saga tolerable. Thank you!

1st claim-after a few weeks of waiting for CHW to find a vendor for us, we requested the reimbursement option. We called an AC business who came to fix our AC issue within 2 days. We will be free for most of the charges. Four days later, our AC goes out again. We get approval to call back our AC guy, and he completes the fix after identifying another issue in the unit. All is cool now!

No problem with the tech. Claim was orinally approved then denied. I pay too much money to have such little coverage. I ended up paying for the repair out of pocket. The problem was something that was not caused by someone else and had to have a tech to repair it. I think the home warranty is useless and I think you are a rip-off

I was very unhappy on how Choice Home Warranty handled the claim. They were impossible to reach by phone and once I was set up with a claims specialist the link to set up an appointment did not work. I reached out to the local sales representative and he helped me as well as his claims representative which I think is the only reason why my air condition got fixed. It was over 100 degrees and I was with air for 6 days. The company that fix my unit was amazing. They did a wonderful job. I am pretty sure he was a one man company, however he responded when I called and was very helpful. He went the extra mile and I was very appreciative.

Choice Home Warranty handled my claim very, very fast, I reported my claim on my A/C and in just a few hours I had a A/C company let me know they would be out the next day. I had my A/C running in just a short time (no complaints on my end)

My toilet was making a continuous noise. The technician diagnosed it immediately and corrected the problem. The time period from when I made the claim to when I received the appointment was too long. The technician arrived earlier than scheduled with the company and I was glad. I wished that when I initially made the appointment that they would have come sooner.

The service provider did a wonderful job. I still have not received the Lowe's card which doesn't scratch the surface of replacing my washer. I would prefer it be fixed instead of having to pay hundreds of dollars for. This is the reason I use home warranty. I think the fair thing is to offer the client to fix it. Please send Lowe's card so I can move past this please. Again the service provider was professional and courteous.

Excellent customer service, Case manager will return the calls promptly. Case Manager explained the technical aspects of the processed claim and what was going to be replaced and how much it is going to cost. The technician is well versed and worked very hard in hot sun to finish the job

I am impressed with Choice Home Warranty for so many reasons. The suppliers are very professional and good attitude. They send the report immediately and waiting for the response to fix the claim so the supplier does not need to come back because after receiving the approval the claim will be repaired.

We tried since April to have a simple breaker fixed. The first two electricians collected there service fee said they needed to order parts and disappeared. Wouldn’t even return our calls. The last company (Ron **) did a great job. But we had to pay another service fee. Should not have taken that long! First two companies should be fired.

On August 8th, 2024 I called to submit a claim request because the springs on my garage door broke. When I called I was expecting to speak with someone but instead, I got an automated answer. I did get notification of a technician coming to my home but I have to wait 4 days for them to come and repair it. My wife is disabled and my car is stuck in the garage because it can't be opened. I really needed it fixed sooner in the event she needs to go to the hospital. I did leave a voice message with the repair company, hopefully, they call me back and can come sooner.

It was challenging to work with Choice HW to get this over to a preferred technician that helped and came in past. But took a few phone calls by myself & then again by the A/C technician to get the claim linked. But all set & thanks for getting it done.

Technicraft the company you sent out and I paid $75.00 to does not know what they are doing. They wanted to replace the thermostat and capacitor. Had another company come out. The unit was out of Freon. There is a leak somewhere. The unit shut down when the Freon got too low. I paid $75.00 for nothing! I asked your guy to check the Freon, he said another guy with their company does the Freon check. Not satisfied with them or your company!

Awesome customer service. Very friendly and knowledgeable. Took the time to explain everything to me in detail and made sure that I understood what he was saying to me. Was very patient and took the time to listen to what I had to say as well. Friendly guy! Gave me detailed information and was very helpful.

I´ve issued a claim for an electrical service and according to schedule, I should wait for 1 week to get someone to solve the issue. This is unacceptable and awful service. I would not recommend anybody this company. As soon as I can I will cancel the subscription. Awful service! It´s almost a scam. Paying monthly to have such a bad service.

Technician was good. Company of choice personnel...not so much. They said they would ask for morning or afternoon for me....they did not... Poor customer service. Need to talk to a person who knows what they are talking about. Why don't you do what you say you are going to do.

Mr ** was very courteous, pleasant polite, professional, knowledgeable, and ready to take care of the problem. He asked describe what problem we encountered with washer. He said, "Ok. I will take care of it." After hr completed the job, he let us know what triggered the problem. After he left we washed a load of clothes. No problem. All the Water drained out the washer. I really appreciate his professionalism. Thanks.

Representative was extremely helpful and nice and he was only doing his job. However I don't appreciate the game of once I say no then a better deal is offered. Customer do not want to have to hassle to get the best deal. I think you are doing a disservice with this approach. I appreciate the best rate being offered from the beginning vs. only if I say I am not interested.

The mechanic was very friendly, came in, checked everything out and got down to work, put a new heat unit in and cleaned up!! Was very happy with the whole experience, he explained the whole situation to me and how he fixed the problem, used the dryer right away and everything was dry as it could possible be, thank you very much!

Both my washing machine and my dishwasher needed repairs within a week of each other and my repairs were relatively simple. The 1st repairman came 2x. 1 to figure out what was wrong with my washer. The 2nd time to do the repair. Seems to be working just fine now. The dishwasher needed a clean out and a couple other thing done to it, but Seems to be doing better already. So, thank you to both of those gentleman and to Choice Home Warranty.

I do not like that the service call must be paid for before the work is completed. It should be paid for after the job is completed and done satisfactorily. If your company does not authorize parts and service for an item, I am out of $75.00. I was with American Home Shield for 30 years and was a loyal paying customer. I left them because of bad customer service. I hope this company is much better.