Choice Home Warranty Reviews

I contacted Choice Home Warranty for Assistance and they were told I was assigned number and a person that would contact me. I never heard from anyone so I went out on my own and found someone to repair my air conditioner. The repairman that I found was very cordial and quick to respond.

Water dispenser on refrigerator door not working. I had changed filter before placing claim but did not fix. He also did the same with same result. According to tech we need a new part and new Samsung filter which I have ordered waiting on new part and return of tech.

I was disappointed in that I can’t pay by credit card. It’s cash, check or Zelle. That’s a major problem since some only have a credit card to pay for the repairs. I don’t have the extra funds in the bank for big repairs, that was the whole point of getting a policy. Thanks.

This survey was sent to me several times for this claim, that has not been fulfilled Here is the level of service I have had with this company since my contract was signed. Continued fails in communication and contract loop hole that make the claim filing process a disappointing and often unfair determinations, the appeals process is slow, and unclear. I am stuck here as a homeowner because the services are needed however this one of the worst experiences with your company that I have had.

Ordered the replacement part and set up a scheduled day and time to come back to install the replacement part.

Rather than replacing my appliance, I received credit for less than half its value, which is roughly what the repair cost would have been. This is not acceptable to me. Good reviews hinge on customer satisfaction, something to consider. Despite reaching out to various customer service representatives, my issue remains unresolved.

The service and repair technician were excellent. Dealing and service with Choice Warranty to finally resolve this issue was a bad experience. Took over 21/2 months to resolve. Communication skills was below average, no urgency to help solve issue with customer, and deterred me from talking to a supervisor. Will not be returning to Choice Warranty after contract expires.

Certainly! Here’s a glowing 5-star review for Luis:

My wife's sink was stopped up and the plumber did all he could. However, it was unable to be fixed. The plumber indicated he would refer this situation to Choice for guidance. He indicated there could be a pipe broken. I have not heard anything else. We need her sink fixed. What is the hold up?

Very pushy sales people hounding to make decision immediately. Act very much like sleazy used car sales vs a professional company. Need to allow people time to review docs. Price kept changing as had two people calling. Kept requesting sign up now, had to make decision immediately if want a 6 year policy at lower rate. Would not listen or let me talk. Rude, pushy and unprofessional on my opinion.

This is from my last claim. Both toilets needed the internal workings. He was successful with the main bathroom but the one off the master bedroom has not held water in the tank or bowl from day one. I called and got a return from the same man and he said everything was fine and did nothing. I haven’t used it but check and it’s empty and smells so I flush and it fills and empties on its own. Otherwise I’ve been very pleased with other claims and solutions.

Great, friendly service. Called when en route and arrived early of appointment time. Knew what the problem was as soon as we started saying what it was doing. Had part needed with him. He took ice maker completely apart and replaced with new parts immediately. He Cleaned up work area very good. Took old part and trash with him. Would highly recommend. Very knowledgeable and upfront and honest.

First time using my home warranty policy. Setting up a claim is easy as logging in and filling out a simple form. Repair shop called the very next morning and arrived at my home at the requested time. my dryer was diagnosed and repairman said it would take 3 to 5 days to get the part. This was a real bummer since we use our dryer several times a week. Luckily the part arrived within 2 days and fixed on the 3rd day. Company used was very professional and courteous. The only reason I did not give 5 stars is due to the initial length of time given. This really put us in a bind but they did get it fixed sooner. I can imagine the wait if it is the middle of summer and an AC goes out.

Had a terrible experience. My refrigerator would not cool. Technician said I needed a new compressor and 3-way valve, dryer filter, brazing material. The compressor was covered by the original manufacturer's warranty and would provide the part so Choice had no compressor expense. Choice messaged and said they would not cover the extra money ($510) to cover the 3-way valve, dryer filter, brazing material, and extra labor hours. They argued that was considered a modification to the compressor, and those parts did not fail therefore it was not covered. However, the new compressor cannot be installed to the existing dryer filter equipment because they were incompatible.

I called Choice Home Warranty about 3:00 on Monday because one of my garage my doors would not open. The warranty company responded quickly and had an appointment set up for me the next day. Pablo came early and identified the problem and went right to work to fix it. He was very nice and I was very happy with the service. I will recommend him to all my friends!

Filing claim online was easy. It took a few days to get a repairman lined up and a few more to get him to our house. By this time I had already had lots of food to throw out, as my freezer compartment had been full. Repairman was excellent. Friendly, clean, on time and professional. He determined that the compressor had quit working to full capacity, as it was barely running. He turned in his findings. Choice Home Warranty immediately deemed that it probably was already bad before our effective warranty date. It shown no signs of distress till after the effective date, but CHW said just because we weren't aware of the problem, CHW deemed it a pre-existing problem.

Please don’t ask me for a reference for your company because you would not like it after the way I was treated. I think your company is deplorable but since I have a contract and you take money out of my account we are married for a while longer and then I am gone.

My technician is amazing and explained everything he was going to be doing. Very professional and kind. To my understanding he cleared the main drain however, the sink is still clogging up and I noticed that the sink is leaking in the basement. I submitted another claim. I would highly recommend. Thanks to the technician.

Mr. **, came to check my Heating system. He made sure the were any problem with my System. He let me know what I need to do to keep my system working. By the time he came to see what was going on with the system it has came back on. So he reallyy didn't have to do anything. But still check it out.

Had a major back up. They got it done, the tech checked and double checked that the clog was gone and water running smoothly again. Would definitely recommend this company for any major plumbing issues. Although it took choice a few days to find the right qualified company for our problem with septic, it was worth it in the long run to know it's fixed correctly.

The technician showed pride in his appearance vehicle and work. He cleaned up after his job and did not leave a mess. He Communicated very well, notified me that he would be to my location in 30, took the time to show, explain his work and That cause of the problem with me. He did not rush through the job, but had it done in a timely manner and efficiently. The company and the technician made the process very easy and pleasant. I would and have recommended that company to friends and relatives.

After my dishwasher was diagnosed as unfixable, my case manager, Sean, although professional, said he could only give me $246 to replace it. The manager at Lowe’s, Cam, said was a “lowball” offer, adding that it would take $486, plus a $41 hose to accomplish the replacement properly. Sean said there was nothing he could do. I’m very dissatisfied with Choice’s policy of not taking care of its customer properly, the way a warranty should. Make it right, the way you’d take care of me, the way you’d take care of your mother or father. Andy. **

My freezer was making a lot of noise. I contacted Choice and they took it from there! The technician they sent was friendly and professional. He kept me informed about what he was doing and let me know what the problem was. I will recommend Choice Warranty to all my friends and family.

We recently bought a 7-year-old house. The refrigerator's ice maker froze up and could not be removed and examined. The Whirlpool tech sent by Choice found a way to remove the ice maker and pinned the problem on door left ajar, rather than a mechanical issue with the ice maker. It is comforting to get an honest appraisal that did not involve expensive replacement equipment.

Just wanted to take the time and say you guys are doing a great job. You guys coming thru in a fashion matter with claims. Just waiting for them to come back and fix my washer, as soon they fix my washer I can add more to the comments. Thank you.

Great service and I feel safe in my home. The service man is very good at his job, he did the work and then taught me how to use the service, what it offered and if I had any issues or problems, that I could reach to him. He set everything up on my phone and google home so it talks to me when someone is there.

Very very upset. I am in a fixed income and the guy that I spoke with told me that it would be $16.03 a month, then $1603.00 was immediately taken from my account. When I called back I was told that he doesn't use decimal points! I am now overdrawn $600.00. I call immediately and canceled and 4 days later still waiting for my refund. DO NOT USE THEM!

I was quickly assigned a plumber after request was submitted. He arrived in the time frame assigned, during his stay he was courteous and efficient. I now have a fully working sink with no leaks. I have been happy with Choice in the 3 years I have had them. I have just renewed my contract for 6 years.

On Sunday, July 7th, I submitted a claim with Choice Home Warranty about my Central AC unit in my house. Next day I got call from Air Pro (Air Conditioning Company in Phoenix area) saying they are in process of finding Technicians that are available. On Tuesday, July 9th Air Pro sent me an Email saying they are having a hard time finding someone and thanking me for my patience dealing with 96 Degrees temp in house. Later, that same day, I received an email saying they found Technician and will be on site on Wednesday the 10th of July.

Peter from Rely is terrific. He was prompt and efficient. He was also very pleasant. I would definitely request his services again. He fixed my ice maker in record time. It's working great. I do not like CHW because they do not return messages or follow-up to customer requests, but this provider was wonderful. I'm just waiting for my warranty to expire. Unfortunately, I bought a 3-year warranty.

The idiot that took my complaint was so, so, SO incompetent! I tried to explain to her that I had an active flooding situation and it was an emergency. All she could say was, "We're not an emergency company sir." WRONG ANSWER!!! WHEN someone calls that is as distraught as I was, never say, can't, won't, we aren't, etc!!! What she could have said was, "I'm sorry sir, we don't have emergency contractors, BUT, I'll mark your call as urgent and we'll try to get someone out as soon as we can." No! This moron didn't even seem to care. I called the contractor and pleaded with them to try and get out ASAP. If I EVER speak with that woman again, you will lose me as a customer almost IMMEDIATELY!!!!

Our representative Robert ** was extremely helpful, answered all our questions to help us make the plan choice for us. He was polite, courteous and called us right back after we left a message. We were very happy with his service and would recommend him to friends and family. We are looking forward to our policy.

Choice Home Warranty was efficient and quick to answer my questions. Anything I called I got a quick answer and friendly person. My dryer was messed up and I filed a claim. Someone came out and could not fix it and reported to choice warranty. They responded that they would replace my dryer! Gave me a fair price for my dryer and just waiting on Lowe’s gift card to get a new one.

Choice has denied almost every claim saying it’s not wear and tear. I made the big mistake of paying three years in advance for this service. Had I known that they scam customers and lie about what the service providers say, I would have never paid upfront. The service advisors are great. Unfortunately, choice doesn’t listen to them. If you have an old home like me, don’t rely on Choice. Their appeal service is a waste of time as it makes no difference. I had Cinch before and they were so much better. A little more expensive but much better service and coverage.

Technician 5-volt electronic declared my clothes washer for replacement because it is old, over 10 years old, producing a lot of loud noise and not worth repairing. Choice CSR I talked to said they will send me a Lowes coupon. It has been two weeks and I have not received the coupon. It has been over 2 weeks that I could not wash my clothes! Choice is extremely slow in emailing me the coupon!

This problem was resolved very quickly once the technician you sent arrived. He was very professional and explained my problems well. My furnace was not working and the outside temperature in my area was in the 30s and 40s. The furnace is old and they can no longer get parts for it. You have approved a new furnace and for that I am very grateful.

Shane was thorough, complete, and explanatory on what our issue was. He handled it well. Very impressed. No mess afterwards. I would recommend his company in a heartbeat. I have used companies not affiliated with Home Choice and never had anyone as good as Shane. This is a great company to serve Home Choice.

We are trying to get our hot water replaced. The technician they sent out said it would be a easy replacement since everything would bolt and hook up how just how the broken one comes out. Now Choice wants to charge us 350 for the labor but told us they cover all the labor that the extra charge is for extra parts that the technician said that they will need. After talking with the technician he said there is no additional cost but they lie to every customer so they don't have to cover the full cost.

Called in. Receive an appointment immediately. Technician out in days. Technician was courteous and knowledgeable but did told me one thing about the problem and I receive different reasons on writeup email. Told me wiring was problem. Wrote up something about wetness that we never discussed. Said repair was not covered. Now I don't know what to think.

We had trouble with a GFCI outlet twice. This issue concerned our Verizon box leaving us with no TV, internet or landline phone! We had to claim we these two separate issues. Choice immediately assigned us to a qualified electrician and the job was resolved! We are very pleased with Choice Warranty.

Choice Home Warranty does not do good business. They are now asking me to submit a claim for the 3rd time for the same issue with my refrigerator. Though the Technician was unable to repair my refrigerator and said that he advised Choice of that, no follow up was done. I am now being told the claim is outstanding and I have to submit a new one and pay an additional $75 service fee. I can't believe they would do business like this, putting fault on the customer where they have dropped the ball with their contractors. It was no fault of mine that the Technician and Choice did not follow through on their commitments. As a customer I have done my part by paying my bill and submitting my claim. I will do everything I can to warn others about their poor service.

In general, only one downside is that the fact no direct human customer service. I wish they had more “humans” available to answer questions when calling. Virtual voice is not the best and I was unable to obtain information needed. Otherwise, the service related to my claims were above average! If decide to buy, get the complete package. Is worth!

Easy and helpful to work with. Helped set up a warranty period that would work with my finances and time frame. Gave several options that covered all the items in my home for a satisfactory period. The ease of calling for help and the repair process was made as simple as possible. Definitely a good way to protect my home and appliances for a great cost.

We appreciate the quick response by Choice when we submit a claim and good communication with customer during the claim process. The reason I am giving a 4 stars is I hope Choice will verify the vendors a little better. We are pleased with the overall experience and will recommend Choice to our friends.

The representative was thorough and explained the coverage and the options. I had a warranty company with the same company for 14 years and it was time for a change. I had a minimum number of claims and each time the vendor they selected had very poor reviews and I had to argue with them and wait for a vendor that had good reviews. I look forward to the coverage being in effect - everything is working so it just nice to continue having the coverage.

Don't buy this insurance. It is a waste of money. The contract states what they cover up to $3000 per 12 months; but they have a caveat that allows them to pick and choose what they will replace or repair; except they don't ever replace anything, they offer you cash that is only a fraction of what even a cheaper item would be; and they will refuse to repair making all kinds of false excuses that are not in the contract nor will they explain or share info of how they arrived at their decision.

The motor in the jet bathtub doesn’t turn on. I was disappointed to learn that this is not covered by the warranty coverage. I was hoping that this problem would have been resolved and feel like I wasted my $85 copay. I should have been warned that it wasn’t covered. I did speak with a representative and described my problem and mentioned I had a jetted tub.

Your company should be ashamed that it lies to its customers. You said that I had to refer to section C0 of my policy. Well dear that does not exist in my contract. (I was sure to download it before you deleted me from your system). I never new HYBRID electric was not covered nor was I asked.. I didn't even know that was what I had. But your support said I should have. At least the cancellation of BOTH 3 year policies covered the new one.. BYEEEE.

Tracie ** was awesome. Excellent customer service. Will highly recommend her. I just signed up with Choice Home Warranty and looking forward to being with them for a while. I'm also a real estate agent and I help first time home buyers, 2nd time home buyers and they are always asking who do I recommend as a home warranty company and now I can say with confidence that I recommend CHW.

Choice called a plumbing company and the notice was sent to me. I received a notice of a plumber coming to repair my garbage disposal. Clockwise Plumbing was on time, check the disposal and then replaced it. The job was done the same day. The disposal is working and the timing was perfect.

Wonderful interaction with staff. Quick response to my home issues!! I have already been in contact with local repair persons. So happy with the ease of filing a claim. I will respond more when my home problems have been resolved. But so far so good! I am happy I have Home Choice Warranty!!

Great service, easy and fair claim process. Very fast service and great partnership with companies that are reliable and honest. Claims are easily processed via the website and customer service is always available if there are any questions to answer. Fast turnaround with claims and the appointment for the technicians are always fast.

Great service once job is finished, only 1 thing you need to do QUIT sending date that the company you choose to finish the job. That is confusing and wrong. I had to take off work on different occasions that were not the actual dates for repair. Very frustrating and money I lost from work.

Notified Choice of an issue with washer not spinning. They got back to me within 24hrs and set up appointment with tech to get it looked at. Due to washer being an older model Choice has given me adequate amount to replace washer. Will definitely be using them for any appliances they cover.

PLEASE REFUND MY CONTRACT PAYMENT OF $ 665 WITH A CHECK WITHIN 3 TO 5 DAYS!! I tried to receive an answer to two claims and after 2 or 3 days did not hear from someone and had great difficulty cancelling these two items. I was unable to contact you, as your ad states, 24 hrs a day around 5:30pm. Therefore, I consider you very unreliable and would like a REFUND BY CHECK within 3 days. Thank you!

D & S Plumbing were assigned to us for our bathroom tub plug and hot water spigot repair. Danny, the technician sent out was wonderful. He was courteous, timely, and called to verify when he would be arriving. He worked expertly on the repair, and kept us informed of what was needed and done. Great job.

Helpful, knowledgable, friendly! Diagnosis was given. Said drain pump was out, and it needed to be ordered. Spent time checking out machine and making diagnosis. Left area clean. He was on-time. Pleasant personality. Neatly dressed. Explained symptoms and outcome with repair. Knowledgeable about my machine brand and model. Had tool box!

The vendor diagnosed the problem and requested the equipment required to repair the problem but Choice denied the request out of hand before any work had been done! Under the terms of denial, an attempt had to had been made, but no attempt had been made. Vendor was only requesting the equipment necessary for the repair.

The technician was on time and maintained communication. Checked and assured the system was functioning properly and no defect found. Previously, another company gave an estimate to fix a defect for $4500. Worth the $75 service charge to know the system was not defective and in need of repair. Thank you.

The technician was on time and professionally communicative. He explained his intent and completed it with speed and accuracy. When he completed the job, he explained what he did, and how long he thought the repairs would last, noting that the door really needed to be replaced due to the many "cracks" in the metal door panels near the hinges. I was surprised that he drove all the way from Houston, TX to Jacksonville, TX knowing that they would most likely only be able to repair and not replace the door. The technician went above and beyond to repair our garage door entirely. Thank you and well done to "ForDoor"--well done!

Very disappointed with how my claim was resolved! I called in because my stove wasn’t functioning properly. The technician came and he was fantastic, he said due to the age of my stove he couldn’t fix it so I was told we would need to get a replacement! I received an email from CHW stating they would give me an e-gift card for $338. I sent an email explaining that will not pay for a new replacement stove! I received a call back and was told my policy will not cover me for a replacement stove! This is deceitful! \

Sal with Secure Home Locksmith and Safety Service was great from start to finish. He was very professional, quick, and thorough. When he was finished, he cleaned up the area which was refreshing. He did a great job, and took the time to educate me on next steps. I highly recommend him!

I received an email that CHW was going to replace my washer. I thank you for that. I tried to click the link that said Start Replacement Process. The message said I had already compleated this part and didn't tell me how to proceed. My question is how do get the Lowe's gift card that CHW said they would provide. Thank you James ** policy# **, claim# **.

When we went online and put in the claim request, we found it to be quick and easy. The first tech that came out checked our washer that we thought was leaking, it was not. They recommended we put in another claim request to have a plumber come out. The plumber Brian came and found that our drain was the issue and immediately went to work to unclog the pipes. Needed a bigger snake and came back and fixed the issue.

The person I spoke to on the phone was trying to push for me to swap to a different warranty, when I declined they were rude and immediately hung up. I was just curious on why I wasn’t able to see an online account… wasn’t expecting to be treated or pushed into something I didn’t want.

I placed my service request, and it was acknowledged same day. The servicer reached out to me the same day to schedule my service. The vendor arrived and was very courteous and knowledgeable. I appreciate the fast service and great customer service. I would highly recommend Choice Warranty. They are amazing compared to my last provider.

If I could give less than one star to this company I would. As it is twice now I have had to pay for service calls for emergency situations that this company refused to handle even though paid in full at the time of enrollment. I have reached out to my credit card company to reverse the charges due to fraud. I have also contacted the Attorney General and the Insurance commissioner and also my attorney.

Switches and socket not working. He did a great job and all lights and socket are working again. Could not ask for anything more. He was just great and very understanding and let us know what the problem was. I just do not know what more I could say about how satisfied we are with Choice warranty.

I set up the appointment online. Was very easy to do. Within a hour or so I received a reply that an appointment was set up for the following day. Repairman called about a hour before to let me know he was on the way. Repairman diagnosed and fixed problem within a hour.

Today case manager denied my claim saying that it is not covered part of contract. Customer support should aware that which claim is allowed or not allowed. After technician comes onsite and pay the fee and rejecting the claim is not a good practice. Will not renew my next warranty contract with you. It is waste of time and money.

My garage door’s spring broke some years ago & it was covered then my coverage got renewed with upgrade on coverage amount but when the other spring (2 springs left& right) broke this week it was denied. Does that make sense? That's on top of 3 changes on the Vendors since the 2 first vendors failed on their scheduled commitments.

The first technician was unsuccessful, the following day a second technician came and completed the job successfully within 30 minutes. I was not charged the $75 fee, (I assume for the inconvenience). This service was invaluable as the AC is in Florida and it's hot and humid. However, the work was done asap and I appreciate the urgency and gesture of goodwill.

The only issue I had was the work schedule. We were had to reschedule twice. I don’t know who was at fault. The repair work was great and the workers explained the issues and fixed the problem. They cleaned up and asked if we had any questions. They gave us their car and sent a receipt of their work and charges.

The plumber that was sent to my home was very professional and knowledgeable. He was able to identify the issue right off, and explained it a way that I was able to understand. I did not feel rush with any of the questions that was asked. I would definitely like to have him come to my home if I have any future plumbing problems.

The technician arrived on time and was in contact with me about his arrival. He was very professional and very knowledgeable and had my fridge back working in a very short time. I am 100 percent satisfied with the service. I would definitely recommend Choice and the technician that did the service.

Repairs made in a very timely fashion. Technician offered an earlier appointment date than originally offered and showed up exactly when they said they would. Gave a 4-hour window but kept in contact with up-to-date time arrival. Technician was very professional and knowledgeable with repair as needed. Very pleased warranty coverage and repair technician. Thank you.

All the reviews for Choice were good and they're usually listed at the top of warranty companies in California. But it didn't work out well at all twice in a row, and I wasn't happy. I always go by the reviews that was why I was quite surprised that that was how they worked. I felt lied to. I had two issues with the same property and the same vendor. The vendor said Choice is one of the worst, that it takes so long for them to get back and pay them. The vendor seemed to work okay, but they were quite expensive. It could be a California up charge, but it cost me more than double for the same kind of water heater. I spent 3,000, and it's supposed to be a good deal. I have other rentals in other locations and I don't spend even 1,500 in Kansas. I'm very dissatisfied and I'm thinking about changing.

I was with Choice years ago and had to let them go because of a dispute. Recently, I came back to Choice but had to go into a dispute about a minor issue. I had a washing machine and the lid went bad on it. The repair person said it looked like it was an aging situation. He submitted it but Choice turned it down. I had to call them and ask what was going on. They explained to me that they considered it something that was not fair wear and tear. I told them I didn't need their services anymore. After a few discussions, they said they'd go ahead and cover it. We're looking at a 300 repair that we had to go through a whole bunch of hassle about. I should not have had to go through that in order to get the item repaired. The washing machine is extremely old, and it was fair wear and tear. It wasn't damaged because of somebody messing with it.

Absolutely terrible and fraudulent! I had very justified claims and not one of them despite what my contract indicated was covered, was covered! STAY FAR AWAY FROM THIS WARRANTY COMPANY! They are thieves!

I was very pleased with my encounter of my agent. He spoke clearly and explained everything I needed to know to where I could understand. He had a great attitude and was a pleasure to talk to. He made the purchase easy. Really grateful for the experience. Looking forward to the business to come.

Called in for Samsung ice maker. Quick response and service contact. Contractor called and after a few questions and pictures advised to contact the Samsung Service Dept. Did it and Samsung will handle even though out of warranty for known problem. Choice Home Warranty appliance vendor actually looked out for their client and saved the service fee and any aggravation if not covered. Well done by both parties. Thank you.

So far the experience has been really good but is has all been done thru machines not personnel. I called in, gave the machine all my info and I had an appointment by the next morning. However, I actually have two appointments. I'm looking forward to see how this experience works out.

I had mold on my bathroom wall and a small leak coming from the tank bolt. When the plumber came he said he couldn't do anything about the mold and said it was probably in the walls. He recommended mediation company which did come out and gave me an estimate.

The appointment was moved up to an earlier spot for us and the tech was great. We haven't heard back from the Pool company, though, since we've had approval to get the heater fixed. Can you help us, please? Also, can you tell me how I can use another company and get the money you've allotted for the repair. Thank you.

He was able to make it work because he found something that had gotten into it so he was able to remove the item and then he turned it on and it worked. The worker was very polite and he seemed to be effective and efficient. I gave him the check for $65. 00 and then he left.

Service was great. Prompted more than I expected. Very satisfied with the company that serviced me. Very satisfied with the person that they sent. I am very satisfied with Choice warranty. Knew exactly what to do, resolve the problem very quick and choice warranty answered my claim right away. I had to technician ready to service me. Prompt, on time, very well with me. No stress for me.

My first claim they already looking for excuses not to help you. Worthless, too much headache. I will fixed myself out my pocket for few hundred dollars. Not worth the headaches and the hassle. May cancel the all things, shopping around for a more serious company to partner with.

Very happy with AC repair! Technician was excellent and the company came out a day after my call! He explained what was wrong and it was fixed very quickly. He pointed out things I should be doing and was very helpful. I would recommend his company to my friends that do not have Choice Home Warranty. It was probably my best experience with Choice Home Warranty!

My oven was not heating correctly. CHW decided the best option was to give me the buyout value for the oven. I was excited about that choice until I got the amount. CHW determines the buyout value based on their cost which is much less than what I will have to pay at retail.

The refrigerator freezer stopped defrosting properly and everything was getting hot. I called in a service claim and the guy came and checked out the problem. He had to order a part. We waited for him to come back, and it was a reasonable amount of time. He put the part in. He was very knowledgeable, personable, friendly. He got right to work. And he cleaned up after himself. Everything is working fine. I'm happy with it.

I called and filed a claim with Choice Warranty regarding plumbing problems. I received claim confirmation within an hour. K C Sunshine Plumbing was assigned to take care of the problems and did an excellent job. I highly recommend Choice Warranty for your home.

You have a great home Warranty company. Very pleased with the work that's been done on our home. Thank You very much. I will refer your service to my friends and family. I have been a customer for 3 years. You all all very professional and always prompt when getting the right people to fix our appliances.

Choice Home Warranty (CHW) decided to replace my dishwasher instead of repairing it. It is stated in the contract that the option is up to them which I understand. CHW offered me $246 to replace my dishwasher which is a totally unrealistic offer, especially in California. Their explanations are worthless. One reason I was given was that would be their wholesale cost. So I asked where they would purchase a dishwasher at that cost and they said they couldn't tell me. In addition to having to purchase a dishwasher on my own I had to pay to have it installed. My out of pocket cost was almost $500. I will never refer someone to their company.

Quick response and efficient. I was impressed with response and the company that they sent, Just glad I have warranty on my appliances, The communication from everyone was efficient. Pricing for me high, Need to give a breakout for pricing. Good, great support and communication. Excellent response to a dangerous problem.…

Carlos was pretty good at what he did to my AC unit. He was very knowledgeable and knew his stuff. He spoke English enough to where I could understand him sometimes. Thank him for me Please. He even helped me with understanding my AC pad on the wall. The heating side and the AC side. Thanks.

I have good experience with Choice. They come out and do the job. If they can't repair, they replace. My niece who's bedridden had her air conditioning went out and that's in DC when it was like 95. I kept calling the DC Health Department and they took a week or so. But when I called Choice, they were out there the next day.

The tech showed up on time and noted that the necessary part would be available in 3 days. I got no followup from them and got no email from Choice that they would NOT do the repair due to warranty issues. The tech or his company should have notified me of the problem, not "ghosted" me. This followup was inadequate and delayed my refrigerator repair by a week.

Have had 2 claims, but the only thing having the home warranty did was delay getting work done and add price to out of pocket expense because either needed repair is not authorized or what is paid covers less than 1/2 the cost of replacing unit. If had known warranty was so useless wouldn't have wasted my money.

Eddie was sent to see why my dryer was not heating up, he called and asked if he can come over earlier than the appointed time and he did, took only 15 mins to fix the problem and left the defective parts that he replaced. He was Fast and very efficient.

It has been over a week since I called you for help and it has been 5 days since the company came out to check the problem and the only email, I received was, "How did we do?" You really haven't done anything. I was told by the contractor that I would have to pay for upgrades. I don't need upgrades. I just need a tank replaced. Everything on the water heater can hook right back up. I don't pay the company anything. That why I pay your company. I need my water heater fixed asap!

Felipe was amazing. He help me get up and got the best rate possible. I don’t regret my decision thanks to him. Excited to be able to live in my home without a worry bc of him. The service was amazing and I love that he helped me pick the right plan for my needs and not my wants.

I was happy with the guy you send me but the dishwasher it’s old and beat up. You should of get a new one. I’m not happy with Choice warranty at all. Last time my water heater stop working and wait for long time. I bought it myself and paid for installation too. I don’t recommend choice warranty for nobody.

I was so impressed with their courteous demeanor and explaining everything to me and doing the repair in no time. They represent your company highly. Very pleased with their service, they did what was supposed to do and got what they told me they would do to correct the situation in the day so I would be comfortable with my heat and not be cold any more.

I have been a member of Choice going on 2 years. In that period I had my garage repaired and my sprinkler. Each time I have had to come out of pocket a couple hundred dollars which to me along with the service fee and monthly is almost the cost if I hired an independent contractor on my own. I gave it 3 stars because the need for service is met immediately, but the cost of the repairs along with the service fee are too much.

The most impressive thing to me is you do not outsource your service call center during normal working hours. The salesman was most helpful and explained everything in detail to me. The price was more than fair. I am eighty three years of age and had no problem understanding his Pitch.

Positive -Technician was timely, courteous, and knowledgeable. NEGATIVE - have more claims denied by CHW than approved. I understand some parts may still be under manufacturer warranty but why can't CHW acquire these parts and perform the service? I would have difficulty recommending CHW to anybody that has made any improvements on their home in terms of appliances or mechanical upgrades.

Harvey and his assistant were absolutely fantastic. What I thought would be a major issue was minor. Great peace of mind with a 100 year old house. Definitely glad I chose Choice! I've recommended Choice to my family and friends.

Vast improvement since the summer when I had them out to service an appliance. This time the time from filing the claim to have a technician out was less than 24 hours versus a week back in July. The technicians that came out were knowledgeable, on time and professional. Call backs from the Choice representatives were quick and they were helpful, friendly, professional and provide great service.

On or about 10/13/24, my refrigerator stopped working. The freezer didn’t work and all my food items melted and spoiled. In 10/15/24, I contacted Choice Warranty. Since then, I have had two visits from the service technician. The first visit he said he couldn’t do anything because the refrigerator was off. So he rescheduled for a second visit, and said he needed the fridge in for at least 24 hrs. The second visit he said it worked. But I could have a faulty control panel and he’s going to order a new one. I asked about the freezer and he said it was fine but would order a light bulb. I paid him 75.00 and he said he’d be back. Yesterday I got another bill for a 136.00 for the light bulb. I still don’t have a fully working refrigerator.

The Tech called before arriving. He Was very prompt and was Very polite and nice. Fixed the problem fast! Caio was very personable and offered good advice to avoid future repairs. Great job! Choice Home Warranty made this repair need easy to get repaired. Their action was fast! Called in the needed repair and the tech was there the next day! CHW had a great team member!

I shopped around the internet and looked at four companies and it came down to Choice’s price and deductible. Submitting a claim is very easy. You go online and they have pop-up menus. If your dishwasher doesn’t work, you go to Dishwasher, the brand and explain what the problem is. As soon as you submit a claim, they will send you an email saying they received your claim and are working on finding a vendor. Usually, it's the same day or very early the next day. They’ll tell you who the contractor is and when they will be out to resolve your issue.

My sister had Choice Home Warranty which was what convinced me to do it. I've had the policy for four years now and I like the most that I'm not having high cost of fixing things. They help find somebody to do the work versus having to do it myself which is always a plus 'cause you don't know who's legit and who's not. It's peace of mind for when things go wrong in the house. My house is now 21 years old and things seem to be going wrong.

I have a five-year warranty with Choice Home Warranty right now and everything's been going good with it. They're very responsive. My last claim was for an air conditioner and they did get it all taken care of. The technician they sent out was awesome, but I had to call Choice Home Warranty four times to have the company finally call me back and schedule the appointment for the recharge. But once that was done, everything was good. The tech that came out couldn't figure out why he didn't get a call to come back three days after he diagnosed everything. He got everything all set and fixed. It was only about 45 minutes from start to finish. Overall, Choice Home Warranty did everything they needed to do and they were very easy to deal with. s recorded.

I did some research on different warranty companies and Choice Home Warranty seemed to be a good choice. They've been responsive and they've been taking care of everything that I've needed so far.

System not easily navigated—once you make claim they send to service group - they tell you they are licensed electrician but they are not - they work under company license. Technicians tell you one thing, Company tells you another. Had to make several calls and they tried to make 2 claims out of one. One Technician requested cash for Arrive. Unmarked vehicles and nothing to identify them, even receipt is generic without names. The second tech Nemiah was fabulous and did great job with repairs. He is why it’s 3 stars. His work and approach was 5 stars, the company a 1 star.

Quick service, courteous and good communication. Norse Heating and Cooling were great. Choice put through the claim quickly and Norse responded quickly. I really appreciate their ability to provide a new furnace quickly at a reasonable price. I would use them again. They also hauled away the old furnace and debris.

It was a great experience using Choice warranty service for the past 7-plus years. There were times when I didn't agree with the things they told me that the respective repair was not covered under the warranty but they addressed my concerns in further discussions with them on the call

I have filed numerous claims through Choice warranty and have never been declined. Several of which were for swimming pool repairs, air conditioning, toilet, sink faucet and others. Excellent workmanship from technicians. Claims have always been processed immediately and never once have I had a problem. I have definitely told many friends and family members to choose choice for their home warranty needs.

Original installation has, FINALLY, been done. That supposed brand new complete faucet is defective. The AZ Plumbing personnel, Michael, said he would notify the proper people to arrange getting another complete faucet to be installed. That was on Monday, October 28, 2024 and that someone would should get back with me. Today is November 1, 2024 and I have yet to hear from anyone. Just exactly how much LONGER is this one small plumbing job going to take? I assure you that neither Choice nor AZ Plumbing will get a good review from me. I have been pushed around since day one for a month or more now. Y’all are the most UNPROFESSIONAL outfit I have ever had to deal with and you should be ashamed for stealing my money!!! Barbara Lynne **

I will recommend my friends and family to CHW because they really go above and beyond to help you with any issues that you may have with your appliance or AC. Every time I have an issue CHW always helps and I trust them.John my case manager was really helpful and professional

I’m trying to figure out why my furnace is not covered. The message stated that the issue at hand is not normal wear and tear. So how is this possible, the only thing that we as the homeowner did was turn the furnace on, let it do its normal job. No one destroyed the furnace nor beat up the furnace. It runs its normal cycle. So please explain to me how this would not be normal wear and tear.

Do not have sufficient available service vendors. Waiting for technicians is too long. Certain technicians not even qualified to perform the work. It seems that the goals is to only collect the deductible. Warranty continuously attempt to deny any and every possible claim for no reason or any reason. Reimbursement for claims is very unreasonable. Warranty needs to respect the client time wasted on this nonsense. It is much better to hire own reputable contractors within our neighborhoods rather than to buy a fake promising warranty.

Very helpful and knowledgeable, will reach out to all my kids and friends about this warranty to see if they would like to participate in this program. Seems to me be a no-lose opportunity for everyone to take advantage of. I think everyone would benefit from this program, very helpful program.

I want to thank Choice for being quick in their response to any project I have given them and making repairs in a timely manner. They have been fair and professional with all my questions and concerns. They have had everything fixed that I have asked them to and are even replacing my refrigerator.

Technician was very professional and prompt. He is having to order parts so the job won’t be completed until 11/12/2024. This has been a ongoing problem. Hopefully, it will be fixed this time. The third time is the charm. So far, happy with the service. Please do not close out the claim until our heater is repaired.

Blue Plumbing came and rapidly fixed our problem, but did have to wait for about 25 minutes for approval from Choice Home Warranty. But Trevor was awesome, polite, friendly, and expertly cleaned out our tub drain quickly after receiving approval. Blue Plumbing is a great company to use for all our plumbing needs.

I believe the gentleman's name was James from All Star Plumbing. He was very good at communication from beginning to end. I have had other service calls from CHW and was not impressed in the slightest but I'll have to say, having them on this call was a breath of fresh air and makes your warranty company seem like it's at a different level!

I submitted my claim and received a confirmation the same day to have someone come by the next day. And the gentleman who came to fix my dishwasher was prompt, communicated his timeline clearly and completed the task in a short amount of time. It was an easy experience and saves yourself so much time trying to find people on your own.

Tech arrived within specified time range, called to let us know he was on the way (also had an email & a text stating the same), quickly assessed the issue and resolved the problem. John was professional & courteous. Overall a good first experience utilizing my warranty (purchased just over a year ago).

The tech, Steve, was absolutely wonderful! He was friendly, professional and efficient. He went through the process of discovering what was wrong with the opener. Before I knew it, he had it operating like new! He explained thoroughly what I should look for in the event something changes in its operation. Tutored me about maintenance. Very knowledgeable!

My representative was quick to respond to my inquiries. The pricing plans were transparent and competitive. Customer service was top-notch, addressing my concerns promptly and efficiently. Based on my research, Choice stood out with the highest number of satisfied customers and positive reviews. So I decided to purchase my plan with Choice.

Rapid response, evaluation and response to claim. I expected a longer time to get back a response and action plan to begin with resolving the issue. I am pleased that this problem will be resolved before hot weather arrives again. I will recommend Choice to those who may be interested in getting a home warranty..

CHW denied our claim saying that a part that is working was not working. Ridiculous, I will never get another plan with them. Horrible customer service. Our repairman was great. Again, he stated that the part they are denying our claim for is working. We spoke with the claims adjuster and we got nowhere with her on this. Do not do business with them, they are always trying to deny claims.

Wasn't working. Called and got an appointment with Bennett and Sons, the gentleman that came out to my home knew his job well. Checked out the air conditioner and found out what was wrong. Fixed it and then he checked the thermostat which he also had to replace. I was very impressed with him and the work he did. Thank you Choice Home Warranty.! Yes I'll recommend you to my friends and family.

Great company to do business with so far. I haven't received my refund for paying the plumber yet but I sure it will come. I would recommend this Company. My water heater was leaking, I called, they answered and let me choose my plumber because they could reach one in my area .The plumbing co. I called was very timely and fixed my problem.

Two person team arrived on time and stayed with it until the job was done. I'll ask for Nextdoor Home Pros again should I need a plumber. A much better experience than previous claims that I've had before. This is a good sign as I've almost given up hope on warranty companies.

Very satisfied with the technician. Somewhat dissatisfied with the time it took from reporting the problem to Choice (10/24) to actually having someone to come and repair the unit (10/31) 1 Garage Doors LLC. The service provider's technician was knowledgeable, professional and provided great service. I would be happy to use them again.

Submitting a claim to Choice was disappointing. They’re out to make every claim cancelled. They have so many rules that they come up with, that I don't get what I want. And their whole policy is online. You can read it but it’s so long. They're playing the game so that they win and I understand that. There's always a hitch. This last time, they sent people out who didn't speak good English and that just galls me when they can't explain. I don't wanna be prejudiced. I asked the rep to spell what he was saying because I couldn't stand the workman. But Choice is going to who’s cheap.

Easy to make a claim online. Wait time for actual service is 10 days + for my claim. I wish we did not have to wait so long for the repair man. So far all claims and repairmen have been handled professionally.

I don’t like it that I had to find my own person to come fix my furnace. Too much of a hassle to collect payment. I will be calling for a full refund on my choice warranty plan. I will be calling on Friday to get a full refund. You need to make this easier for seniors.

Great customer service and glad to have a home warranty plan. I now I have a warranty to cover my appliances. I recommend to friend and family. I also choose appointment time that I consider do and sales representative sold me a warranty. I acknowledge the warranty I choose. I appreciate the warranty and the information was given by salesman.

Extremely disappointed that my heater can not be covered by my very expensive policy. I even renewed for next year....for what!!?? You always find some reason to deny coverage. What am I paying for, seems like I'm just throwing away my money. How much more can I express my dissatisfaction until my comments are accepted?

Alonzo ** was great. Alonzo was very thorough and clear in presenting all options. Highly recommend. He fought hard to get the best deal available. His follow up was consistent and professional, and he stood apart from the other companies that I had researched. I look forward to a long term relationship and service from Choice Warranty.

We have had wonderful experiences with the customer service from CHOICE. 99% of the vendors we have out to our house are friendly and helpful. We would recommend CHOICE HOME WARRANTY to anyone. We used them for AC and Plumbing and they always are quick on appointments and communication has been amazing.

Choice sent a nice, qualified plumber out to replace our garbage disposal. We were happy with the response time. The flex cover had come loose after the plumber left, exposing the wires. The plumber came back the next day to fix it. I think that's a true test of a reputable company.

I really had one of the best experience with a company. But not only the company but the sales rep that I talked to was so friendly, courteous, listened and give options for me to save money. He truly was an amazing person, but he also gave great customer service.

My name is Anthony ** and I am a 74 year old Disabled Veteran and unable to install a built-in Microwave. I've been a Choice Home Warranty policy holder since 2019. Our built-in microwave stopped heating on 10.22.24. Choice offered a Lowe's eCard for only $191 which will not even pay for any similar microwave at Lowe's. Choice's employee Yvette repeatedly stated they will not install a new microwave NOR will they pay installation costs.... Said our microwave was too old and they don't have to repair or replace and install. We asked for a case manager and set up an appointment time for him to call. CHOICE LIMITS THESE CALLS TO 15 MINUTES!!!. We spoke with Donald at 9:19 today 10.31.24 who stated this is their only offer and they would issue a Lowe's eCard for only $191 but he refused to pay for installation.

I have had 2 repair services this month, one on my Whirlpool Refrigerator and now a repair on my guest room bathroom sink. I am so pleased with the professional technicians. I will recommend Choice Home Warranty to all my family and friends, as I have used them for many years. THANK YOU!

Kaylee was very polite, knowledgeable and clear in her discussion. And it was a pleasure to speak with someone who spoke very plain English. I'm taking the time to answer your questions so that you can evaluate your service and employees, free of charge.

I was very impressed with how efficiently the two claims were handled. I had a little difficulty understanding the employee, but after repeating the information several times, I was able to understand. The employee exemplified patience. Someone called me back 2 days later about one of the claims at 7:30am. I was sleeping, missed the call. I would suggest calling after 8 am.

We are very happy with the services provided by the GE Technician, Martin who came by to repair our microwave not working problem! Very knowledgeable about the issues we were having. He explained everything that he found that caused the problems we had, was very detailed in explaining what he had to do to correct the issue.

The overall experience was good. The technician was professional and the work was completed on time. Choice Home Warranty quickly approved the hot water tank replacement. However, CHW did not cover some of the labor cost associated with the job. It cost me additional several hundred dollars to get the complete job done.

My washing machine has been out since Oct. 15th. I turned it in and the technician came out five days later and said that they do not make parts for it anymore. I have been waiting to hear what Choice Warranty is going to do. I call everyday and they say in 24hrs we will text you. I am having to go to the Washateria every day because my husband is disable. I have been a customer for a long time and this is the first time you have waited so long. Please let me hear from you.

Choice Home Warranty was able to assign a plumber within five minutes of the phone call to them. Thank you very much for your quick response. The Plumber, Juan, repaired the pinhole leak in the copper pipe. He was efficient, he knew he was doing, he was polite. The company responded very quickly and was able to send somebody within 30 minutes of my call, mitigating the ongoing damage. I would recommend First Response Plumbing Juan again.

Initial response was great, actual service is yet to be completed, communication from service company has been limited, we have not been notified of any target date to complete repair, given the age circumstances (seniors) and whether we would have expected a better attempt.

I like the process of setting up the claim online, however I don’t like that I have to pay before I know the date, time and service provider. I think we should be able to know what the options are before paying the service call fee. I am paying ahead and not sure if the date, time or provider will work for me.

My problem was not fixed. The technician said it was the breaker. That is the problem. He was very nice and identified the problem quickly. I hope you all please send out the correct personnel to fix my problem. I did indicate in my initial complaint that it was the breaker kicking off.

I would highly recommend Jordan. He was punctual, knowledgeable and professional. He quickly diagnosed the problem, even had the part with him. He also was kind enough to answer questions I had while he worked and fixed the dryer the same day. I would definitely use him and his company again if necessary.

Wonderful gentleman, great work. Would definitely have him do plumbing work for me again. Choice Warranty not so good, difficult to get them to pay. I had problems 4 times, make sure you READ the fine print on contracts. Be careful with the choices you make.

Had a problem with an electrical outlet. Reported the claim online and it was assigned to Emerson within a couple of hours. Scheduled for within 2 days. Called them to reschedule and they were very easy to work with. Came on time, took care of the issue quickly. Highly recommend.

I picked this company because I believe they were legit. I bought this policy for my parents, who are seniors on a set income. They talked me into a three-year plan, saying their service fee would be cheap if I did so. I looked at the reviews, and everyone on Google stated they are good, but if you go to Reddit or Yelp, you will see the actual company and realize that all of these verified reviews are AI-generated. This company is a scam. They sent a technician over to fix my parent's new washing machine, which was three months old. The technician broke the machine and Choice Home only wanted to give my parents $300.00.

It was easy setting up a claim or work appointment with Choice Home Warranty but the plumber that came to my home didn’t clean up and was messy. I had issue with a bathroom shower turning HOT, the handle was loose per the plumber. I had to mop the bathroom tile floor after he left. The plumber was accommodating with schedule changes but didn’t offer options for me.

I am having difficulty opening my garage door. I made a service call and explained the problem. The associate was friendly, and concerned. She confirmed my information to what was already in the system. She reviewed the service cost and advised the information would be forwarded to a technician and someone will reach out to me.

I wanted to commend the team member that worked with me today. She is Tracy **, and her service and help was awesome! I called for a quote, and explanation of coverage, as I'm leaving my previous company. Tracy went through all the options I had, and then detailed questions on the coverage. She not only spoke to me about those options, but actually sent me a link to your plan's coverage site, and showed me, in writing, what your coverage is. Once that was done, we talked price and what options and choices I had and I decided to go with the option for multiple years. So as we start this relationship with your company, you have someone there who makes a GREAT first impression. Thanks, Tracy!

If I could give this company -1000 stars I would do so. This company is not reliable and will cheat you out of your money on both ends. If you try to get larger equipment replaced such as an HVAC system or water heater or anything that is investment-worthy. You will be screwed and the technician who is doing the labor will be screwed also. You will be better off going to a HVAC company and if you don't have the money get it financed. Choice Home Warranty, HWA, Home Warranty all of them are SCAMS. I have warned you, these companies are LIARS! Run and thank me later. They will not cover your labor and you will have to pay for the equipment. That means you are going to be paying thousands of dollars. So save your money and cancel your plans. You will save yourself the headache of dealing with them.

I had filed a claim on my washing machine, they came out and replaced a part but he said it was clogged so we needed a plumber. Filed a claim for a plumber, no one had filled and accepted the claim for 4 days. We are a household of 6 without a washing machine. I called someone that came out and had it fixed in 30 min but had to pay $200 out of pocket. Not to mention when I switched banks, I tried to call numerous times to change my payment info, they kept transferring me, one of them with a horrible attitude only to go to an answering machine to leave a message for a callback, I never received. After the payment failed, I had to eventually go back in and update payment info to then not have a claim filled after paying $130 to update payments and another $85 for the repairman to come out so not happy with service so far.

I just had service from #1 Garage Door company and Ron who was the service representative was awesome. He was friendly, personable and knowledgeable. I would recommend them for any other garage door issues. He fixed my garage door opener keypad within minutes. He understood the issue and got right to work. Thank you

I have called Choice Warranty twice. Both times they responded quickly, been accommodating, and service was scheduled within a few days, and completed as agreed. I've had home warranty contracts on properties for many years. Choice Warranty, so far, has been the most efficient warranty service company I've dealt with. Definitely will refer them to colleagues and friends.

I spoke to Maurice. He was very patient with me, answered all my questions politely. I would recommend him to all my friends. I had left Choice 2 years ago because my Husband had passed away, we were married 50 years. I had to learn how to take care of the things he did and now I am doing all the insurances making sure every thing is covered. Thank you Maurice for you Help. Mary **

We have experienced very reliable contractors to make our needed repairs. We appreciate their professional response and quality work. This is much better than what we have experienced with other warranty home companies. Each contractor has followed up to make sure their work is meeting our needs. We have invited some to return for non-warranty repairs.

Bryan from Jackson HVAC was knowledgeable and professional HVAC tech. He thoroughly fixed our HVAC system heater and wiring, and went beyond fixing the items required. Highly recommend Jackson HVAC for his communication and thoroughness of service, and having the tools and supplies on hand to do the work right the first time.

Vladimir was polite, informative and efficient. He fixed our dryer and cleaned out all the lint and residue that had accumulated. He was on time and completed the job in a reasonable amount of time. We were very pleased with the results. We would recommend him to our friends and neighbors. He is welcome to come back for any future projects.

Called CHW regarding a refrigerator and freezer issue. They had us scheduled for service the next day. Technician Max came and ordered the parts we need. He was very professional and showed up during the scheduled time. Can't wait for the parts to arrive and be installed! Great Service and friendly staff!! Definitely worth joining CHW.

First, I hate your automated system. I want to talk to a real person when I have an issue. Second, the company that was sent wouldn’t work on the toilet due to the toilet having grout on it. They don’t want to take responsibility for any damage to the toilet floor or drain. I now have to do the work. If you are going to have a company accept a job. They should be willing to do the job no matter what.

Advised me system needs to be replaced with energy the most Efficient model as this one. I defrost and hear it trying to start which is using a lot of electricity and the bill is over $900.00. for the last two months? Or get the clicking to start to stop? So I need a new efficient Entirely new model paid by Choice Home since I have been an outstanding and loyal customer.

Technician came out on time, identified the problem with the compressor unit outside. Within ten minutes, he figured out the issue. He had the part on the truck, fixed unit and was gone in 45 minutes to an hour at the most...excellent! I was very pleased and would recommend this company. Thank you so much!!!

George from Cascade Plumbing was excellent. Cascade provided me with an arrival window and George arrived as scheduled. He diagnosed the problem quickly and resolved the issue. The dispatcher at Cascade was also excellent and expedited my call since I had no access to water in my house. Really a good experience and I would highly recommend them.

Choice Home Warranty responded to my service request the same day I requested. I have been with CHW for more than five years. This has always been the case when I put in a claim. They are a super company! I would recommend this company to anyone interested in a home warranty.

Technician was very knowledgeable as to the issue with my range top burners were igniting. Choice Warranty very courageous understanding to my request. I made a wise decision choosing Choice Warranty to provide quality service for my home appliances. Provided outstanding contractor service. Very satisfied with the service technician who came out, promptness in his arrival.

So far they have been great. Just waiting call back about what they are going to do about the washer. But helpful and nice. No complaints so far. Had them to come out and work on dishwasher, great to work with. Would tell our friends about them and to use them.

Service guy was great! Choice gave me a very bad impression of the company, as a realtor I thought I would recommend to my clients, but from my experience of paying for everything, it is a waste of warranty. I will look for a better company for myself and clients.

Black liquid was coming out at bottom of refrigerator on floor. First tech that was sent never got a hold of me to cancel. He was rated 1 rating on internet. 2nd tech had a 5 rating, great guy. But it was under maintenance problem. Did not know you had to clean around refrigerator. No way could I move it myself.

Joseph was nice enough, but the email he promised with the policies I just put in place did not come. I should have gotten the discount as a first time courtesy but it was only because he didn't want me to hang up and check an account. I'm hoping this company is better than the others, but I was told they are bascially all connected and owned by the same people.

Fast, good, Reliable and extremely punctual, The technician was very helpful, knowledgeable and very courteous. Most of all punctuality was great, Arrived right on time as promised if not a few minutes early. Great service. I'll be looking to renew my contract before it expires. I checked all reviews concerning Choice Warranty before making a decision to go along with Choice. As far as I could see 98% of the reviews were good.

I tried 4-5 times to set up appointment but each time was told service could not be completed because of a technical problem. Was able to contact online. Could never find a way to talk to real person. Your robot is not customer friendly.

I have been without a functional refrigerator since June 2024. Choice Home Warranty had Sears technician come check it and eventually put a new compressor on March 2024. Then fridge stop making ice and leaking June 2024. Sent Whirlpool technician to replace ice maker. Fridge stop working again July 2024. Choice sent Whirlpool technician out again and he said compressor was bad. Whirlpool refused to work on refrigerator because they did not install the compressor. Sept 2024 Sears technician come to check the refrigerator and he had to order part for compressor that is leaking. Now I’m still waiting for a part that is on back order. It has been 5 months without a functional refrigerator.

We purchased a policy three months ago and recently had our dishwasher quit on us. We called Choice and within a few days a technician called us to schedule a time to come out. A professional technician come out and found a panel in the dishwasher was bad. He ordered a new one and in three days come out and installed the new.

A yearly maintenance safety check on my furnace revealed this motor that prevents carbon monoxide leakage showing signs of going out. Choice sent Paco’s Heating and Air to replace it. The service was great except for trying to communicate the need to the Choice Representative, who had trouble understanding Texas English.

Different answers to same question. Service response slow. e Lack of concern for health risks, only automated updates, Expected more. First service visit was late. I had to call. Then they left without knowing next steps in [process fee to use card. Had to drive to deliver check. Still waiting to find out what is going on while we are still out of hot water as we approach a week without proper sanitary conditions.

Made claim on website. Very easy to do. Had a response in about 1.5 hrs. Service man is coming on Wednesday and I made this claim on Monday. I have never had any problems with Choice Home Warranty in the past. They have always responded quickly with knowledgeable and professional service companies with very good people who know what they are doing.

The technician was very knowledgeable and diagnosed the problem very quickly. The dryer's exhaust was blocked under the house so I need to find someone that can do that. He suggested someone who clean gutters could probably get the job done. I'm not sure if my Choice Warranty covers that part of the system. Thank you for your attention.

Great customer service! Only deal with professional. John ** came by and took care of the problem. He was sooo nice a very respectful person. I called Choice Warranty and they responded very quickly. Great company to do business with. I will continue to do business with choice warranty. And I want John ** to be the one to do the job for me.

I filed a claim for my ice maker which stopped working. CHW wanted me to wait 10 days for a technician to come which I told them was unacceptable. After stating that, they were then able to find a technician to come the next day. Not happy with the initial appointment but did get it fixed.

It has been over ten days since I submitted my claim, but unfortunately, there has been no progress on the resolution. My basement is suffering from a constant water leak, which is causing further damage every day. Despite notifying the company about the issue, no one has shown up to replace the broken water heater that’s causing this problem.

I had the pleasure of speaking with Anthony. He signed me up for a warranty program and was very knowledgeable, professional and has a great sense of humor. A sense of humor is lost these days. I'm glad to hear it's still alive. Anthony is a great asset to your company. Many Thanks! Connie Jacksonville FL

I had a very good experience with Mazaya Garage Door Service. The technician showed up the same day that my door broke, which was unbelievable! He explained the problem to me and after doing a thorough inspection, he was able to repair my garage door for the minimum amount. I will recommend his service to anyone who needs it!

I have 10 properties under Choice Home Warranty Co. since 2010. They are the Trust and Reliable Company. (Actually I have 12 properties all under CHW, but I sold 2 properties last year.) I already recommend one of my friend to join Choice Home Warranty 2 years ago. We are all happy with Choice Home Warranty Co.

This technician was very thorough and set on solving the a/c drain pan overflow that was ruining our ceiling. The source of stoppage was not evident immediately. While he was discussing the situation with me, I explained that this was second recent visit for drain stoppage and he immediately recognized that previous technician did not do a complete line-clearing job. He then proceeded to blow out the drain line, that should have been done on last visit.

They always did a great job. Been with them for over 5+ years and never an issue. I have had a washer, refrigerator and several claims. Always been fair with me! I would highly recommend to anyone that has older appliances that don't want to worry about the high cost of repair or replacements.