Choice Home Warranty Reviews

Choice picked a great company this time. Technician was very knowledgeable and understood that replacing parts was no longer sufficient and that the pump required replacement, Also greatly efficient while installing the new pump, very knowledgeable of technical, plumbing, and electrical requirements, also expeditious in finishing the job in minimal time, did a complete job.

Technician was great. Service by Choice Home Warranty was of no use. We are still without being able to have outlets and overhead lighting has no power. We have outlets that have been burned and melted, and we still have no idea as to why. Your policy is worthless and we will not give a good recommendation to anyone. So, at this point we could very likely have an electrical fire. We have nothing to show what our coverage is as we were NEVER given any paperwork. Yes, I am beyond livid.

We filed a claim on 7-29-2024 and it was not resolved until 8-22-2024. We are very unhappy with the service. You said we had appointments and they did not show up. When we called them directly they told us they did not work with you. You gave us the option to get our own technician but we feel we have paid for your service.

The plumber from Integrity Mechanical was knowledgeable, professional, and informative. I appreciated him sharing information on his repair effort. He shared the cause of the failure and informed me that other parts of the faucet were in sound condition. He notified me when he was heading my way. He was here on time.

After receiving an inconvenient appointment from Blum Management Inc. for: Sunday 8/25/24, 7:00am to 11:00am, the technician never arrived! There was no phone call ever made to me saying they had to cancel or that they were being delayed or to apologize. I accepted the appointment because I appreciated the rapid response in order get our dishwasher up and running again. I think they should change their name to Blum Mismanagement Inc. Please arrange for another appointment with another service as soon as you can. Very unsatisfactory performance.

Bruce was very patient and answered all my questions. He explained all of the benefits of the Choice Home Warranty which I was reluctant to do at the beginning of our conversation. I feel very confident that if anything should happen to my home that it will be taken care of in a fast and professional manner. I would recommend Choice Home Warranty to anyone.

We had an old fluorescent light that went out. I called to submit a claim and someone came out the next day. We went over the options and decided to replace the fixture. The young man was very helpful and come back this week to finish the job. We had buy new fixtures.

My plumbing problem needs to be fixed. My rate on that is questionable but you guys did fix my air-conditioning which was great. The guy was really nice. Service was outstanding. My electrical was also questionable. Never got it done so it varies but yes, I will ask a friend to actually take you as their warranty.

Technician was here in less than 48 hours even when we placed our claim on a Sunday. He was knowledgeable and fair. Washer couldn’t be fixed so we received replacement value. The policy did exactly as it was meant to do. Highly recommend this coverage to all friends and family.

Choice always reacts swiftly and the problem is solved. The repair companies also react swiftly. They are also competent and friendly. I'm really glad I enrolled with Choice Home warranty. It is hard to determine which repair company to call and you don't always get a call back. Also being a senior citizen makes me a target.

I spoke with an agent over the phone and he explained all of the details information about this warranty policies. Very well explained to me and he told me just about all the appliances that will be covered. The cost of the policy is a very good deal. Thank you.

Enrique from Truappliance Solutions was very helpful and patient. He tried two different ways to find a solution to our dryer issue and what he did helped with the issue. Hoping we don’t have the same issue in the future. Choice Home Warranty approved the parts order timely and Enrique came back within a week.

I received the letter of determination on this claim. You conclude that my problem is due to no maintenance. I always, every year keep maintenance to every appliance in my house. Unfortunately, not all the technicians are reliable, and because I can't climb up to the attic to check on the service, and even if I could do that, I don't understand this subject. What I am not happy about is that the technician who came to do the inspection saw that there was a leak in the outside unit, it has to be fixed, therefore I think you should have that repaired.

The company's motto is your item is covered regardless of age. My pool pump went out, got an email telling me they had denied my claim due to pump too old. So far I'm batting under 500 with Choice, very deceitful, save those premiums and service calls, replace your item yourself. I have lost faith in home warranties.

The technician did a good job clearing the two drains in our master bath. Very friendly and knew his job well. He was on time and dressed well for the job. He gave us information about our septic tank and explained how often to clean it in the future. Thanks!

The issue has not been resolved after having the service provider out. It was a waste of $100 and the HOW was overcharged. The technician even walked away after he broke the gate to the backyard. We believe there’s a real issue with the AC not just adding some coolant.

Professional Appliance was at my residence on Aug. 23 to fix my microwave. He told me the items that needed to be repaired and said 1 of the items was on backorder and it would be 3 weeks before it could be fixed. Also informed me I would hear from Choice on Aug 24 in regards to it. I have not heard from Choice today.

The guy coming out came a couple hours earlier than expected, which is rare for technicians so I loved that. He was knowledgeable and efficient and found the problem and ordered the parts required fairly quickly but it did have to be ordered. I would highly recommend this company for their services.

Needed my water heater replaced after your technician said that it was not repairable then I get a quote for almost $600 out of pocket to replace the unit when I can get that unit without warranty for just a few more dollars installed totally unfair. Why do I have a warranty if I have to lay out so much money to replace something and now it is taking over a week for me to speak to somebody at Choice Warranty to get this matter to settled. Before I do anything if nothing could be done I will just ask for a refund on my warranty that I paid for 6 years in advance.

Put in claim in the late afternoon and Choice Home Warranty got the job assigned by the next morning. The plumber was able to come the very day the job was assigned and successfully took care of the problem. They were very thorough on getting the job assigned and plumber response time. Kudos!!

The technician, Tony, came right on time. Looked at our washing machine and diagnosed the problems very quickly. He ordered the part and told us that it would be in a few days. He was very pleasant, very professional and easy to work with. I am very happy with Choice Home Warranty.

We had this for some time and we had a sewer plug. Tried to use this. First of all there wasn't a person here in our area then they said we could get our own and she was great but then we ran into a bind. There was a clause in the program that caused a big problem. We went without water for a month and had no toilet, had to go to the bathroom in buckets and they just kept saying, "We couldn't fix it." We finally had to just pay the plumber and drop our coverage. Very bad experience with this company. They would not compensate us for our coverage. NOT HAPPY. We paid $900.00 out of pocket. DO NOT RECOMMEND CHOICE HOME WARRANTY.

Choice responded to our request for help with our air conditioning, which was not working. They sent a serviceman and promptly fixed it. We were very pleased with their service. We paid a $75 service fee for them to come, and there was no additional cost involved in the repair. We are pleased with Choice so far I don’t know.

The technician who came over to diagnose the issue was very knowledgeable and professional. He was able to identify the issue in no time and worked on providing feedback to CHW immediately. This helped expedite my claim. However I was not happy with the amount CHW offered for my replacement of my appliance.

I have made multiple claims over the last four months for my dryer, oven cook top, garbage disposal and HVAC. Choice Home Warranty responded in a timely manner. Very easy to file claim and they always communicate the progress of my claim. Some of my claim the contractors were able to fix it or change it in first visit but if they don't have the parts or components to replace or fix the issue they would give an estimated date to come back.

My experiences with Choice when I have HVAC issues have not been great. The vendors you use in our area were not professional, did not appear to be qualified and were very difficult to work with. When one of my units stopped cooling, I placed a claim and frankly dreaded dealing with the vendor. I was pleased when a 'new' company picked up the claim. Phoenix Electrical and HVAC was excellent. On time, professional, and very qualified. I liked them so well, I decided to use them for my annual inspections. Please acknowledge them and know that if I renew, it will be because they picked up my claim.

The technician identified and resolved my issue in a timely manner. He was definitely an expert in refrigerators and also very easy to communicate with. Nothing frazzled or worried him — he was extremely competent and let me know everything he was doing to fix my freezer situation. Well done.

The technician did not bring tools to repair a leaking pipe. No one has been back in over a week to complete the repair. Also, we will need the wall repaired, so that will take even more time. In the meantime, our bathroom tub is out of commission and a bathroom cabinet is in our bedroom. My husband covered the hole in the wall while we wait.

It took almost 2 weeks to get dispatched. Finally I got an email saying that I have an appointment and I took off work to be there for the technician. So about 30 minutes before the designated slot was over I called the vendor and she had no idea that Choice had scheduled me. She said we haven't been onboarded. The vendor was very nice and apologetic. Choice finally got the vendor onboarded and the vendor called and rescheduled me. The technician was very nice and knowledgeable. He told me the issues now I'm appealing the denial. Not happy with Choice.

The service is very slow, and they deny service after you have paid for the plan. They take almost two days to send a technician. My AC blower motor failed and they denied my claim and I had to pay over $600 for the repairs. I would never recommend this company. They have already been sued in their home state.

Seems that Choice always leaves you hanging for payments to their vendors. Seems I bought the farm believing that when something broke down then Choice would cover it. Certainly not the case. So I was fooled once. I will not extend the contract nor recommend Choice to anyone.

The tech was very polite and professional. He found the problem and fixed it right away. The only problem I had was with the time it took to get someone out. It took 4 days to have my appointment for broken air-conditioning. I live in Florida. I'm 75 and have a small dog. We don't do well in high heat.

I have mixed reviews but in the end everything worked out. My initial call with Jade D was very frustrating. She could not answer my questions and kept putting me on hold. I was ready to cancel my contract. The following day I was fortunate to speak to Crystal **. She was astute and able to resolve the claim favorably. I highly praise her professionalism and have decided to keep the contract. What a difference a day made. High praise for Crystal **!

Hector from San Antonio Plumbing was professional as well as friendly. He, along with his assistant, took care of my plumbing issue in a prompt and timely manner. I’m very satisfied with the quality of service performed. I would highly recommend this company, and especially Hector to do any future service, if needed.

I have submitted 2 claims in the past few weeks. The AC was out and it was 85 in the house. I had to pay $250 because Choice couldn’t send anyone for a week. The latest claim for sprinklers was denied. I will appeal! I would never recommend Choice to anyone now. Last year I did recommend to people and they got your policy. Never again. Total ripoff!

I’ve had a lot of trouble with getting my AC fixed. The trouble has been with Home Warranty - the actual company. The company that they sent out to look at system was awesome. Hopefully we can this fixed soon as our AC has been out for a month and we live in Texas - 100+ degree days.

I engaged with Choice Home Warranty four months ago, I submitted my first claim for my garage door opener on the 14th of August 2024. I initially submitted the claim through customer service and was informed that they would locate a technician for the job. Shortly thereafter they informed me I could use my own vendor and get a reimbursement, but the vendor would have to submit a diagnosis of the problem and a quote for work before they could approve the project. My vendor never contacted CHW with the required info so I located another vendor and had them do the work. When I tried to submit the receipt for the project to CHW they assigned a "Case Manager" to me whose sole purpose was to inform me that they denied my claim because I used a company that was not approved by CHW.

The technician assigned was polite and did the job efficiently once he got into our home, however it did take two and a half weeks to get it scheduled and it was rescheduled once on the vendor side. I am hoping in the future we can get service within a week of our request.

I feel that the technician that came to look at my issue was very knowledgeable and was able to explain what was going on with my water heater. He knew exactly where and why it was leaking. He explained what the job was going to entail and what additional cost that may be accrued.

Andrew was exactly on time for the scheduled appointment. He was extremely knowledgeable and polite. He quickly pinpointed the problem and replaced the defective part. He was up front about everything he did and did not try to up sell me on something that I did not need. I had several questions and he very politely and patiently answered all my questions. Excellent!

I was very satisfied with the phone call I made yesterday to get an appointment made to get a repair on my freezer. Today when I opened my computer I saw an appointment was made for tomorrow. That was quick turnaround time compared to the last warranty company I dealt with for appliances.

The company Choice sent was efficient and we were satisfied with their service. I called Choice and they sent a garage door company they have been working with and we had a positive experience. Eric was very polite and personable. I would work with this company again, but hopefully we won't need to. Mrs. M. **

They will not fix my washer. They say because I use it so much that's misuse. The washer was checked out 6 months ago with nothing wrong, but this tech says differently. Says I over loaded and caused the agitator not to work. Also says other things were wrong with it that I don't agree with. I feel they can declare anything for any reason to be not covered. They are lies and cheats. With all the $ I've paid them I could have purchased a new washer. Thieves!! Don't trust them!!

I had a pipe burst in the laundry room but my home warranty would not cover it because it wasn't "normal wear and tear". I was quite disappointed. Under Plumbing, my paperwork says, "Leaks and breaks of water, drain,..." are covered. Now I have to cover the entire cost myself.

Our hot water heater was leaking. We filed a claim and had an appointment several days later. The communication from CHW was good. The claim was approved the next day and the new hot water heater was installed the following day. The contractor, Ecogreen, was excellent, The technician, Alex, communicated well, and was courteous and on time for the appointments.

Warranty company continued to research problem. Contacted us on every step to resolve problem. Technician was knowledgeable and friendly. The situation was resolved as soon as possible. There was not a long time after first contact. We were notified when the techs were on the way. The company that was doing the work gave us a tech name. The tech gave us an approximate arrival time.

The information for Choice Home Warranty came from my employer. While in process of seeking a quote, I spoke with an agent and he was very helpful and I even received a better quote than what I was quoted online. I was very pleased with the results and signed up immediately!

I submitted a claim for AC repair because my AC was leaking in my kitchen above my stove. Submitted claim on 6/3/24 for tech never turn in claim and the next technician didn’t know why it was leaking so he stated that the filter was not in right so that work for a few weeks then on 8/9/24 with the same issue. CHW sent out Sears and the guys stated that my coil line was cracked. That couldn’t be repaired. CHW denied that stating it was due, "Your policy has the following exclusion, this agreement does not cover routine maintenance or malfunction due to misuse, abuse, neglect, or physical damage. This agreement only covers failures due to normal wear and tear." Remind you that this is a 25 year old unit. The crack was due to wear and tear. Then I had an appeal. It was cancelled and case manager Andrea stated, "Oh we stand on our denial because you filed a BBB claim." Wow, that is my right when you're not being practical with the claim.

My disabled son who lives in my house had a major problem with his refrigerator and Choice had sent Sears to do the repair. Always on time and any problems I’ve had with anything covered under my contract with Choice has been taken care of within a couple of days. Response time is great. We love Choice.

HM Appliance Technician arrived in the early time of the appointment window. Technician started inspection shortly after arrival. Technician is very experienced in washing machine problems, and thoroughly examined and identified the problem. Technician then filed CHW paperwork for the next step and I am looking forward to the follow-up visit.

It took several attempts to get my air conditioner looked at after over a month of putting a request in. I had to do way too much calling and still was given the runaround. Finally they sent a second company out to look at it a few days ago. I got a text saying that the repair was authorized, now I'm waiting to see how long it takes for the repair.

A total comedy of errors, poor service, poor response, Sad to say that as bad as my service has been, it actually got WORSE. It is impossible to get an intelligent answer from anyone in their customer service group. Am I disappointed in Choice Home Warranty? Oh yes, tremendously so, and I will pass that disappointment on to as many friends and relatives, and even strangers as I can.

My AC unit start having problems, I got in contact with CHW and within less than 24 hrs a technician was already at my house. Problem was solve and everything went back to normal, we were really happy with how fast everything was solve, especially with the heat on South Texas.

Communication with repairman was great. He let me know when he was arriving and was punctual. He described what he was doing and through trial and error, the repair was completed. After repair was completed, the work area was cleaned up. During the entire process the repairman was courteous and clear. His attire was clean and professional.

My clothes dryer burned up. Couldn't be fixed. Needed to be replaced. CHW offered me a settlement of $335.00. Now where in the HELL can you buy a dryer for $335.00. Your company says repair or replace? You ripped me off! I pay almost $800.00 yr and keep raising the prices and service fee without telling people. I'm DONE with you people.

Great service. Good company. Great customer service. I have I have put in two claims. Both claims I was treated fairly. I would recommend my friends family to get your service. Is well worth it. My wife and I are retired and this company has saved us a lot of money. My microwave. My dryer Samsung. I will be a partner with you guys here on out. Thank you. I told my neighbor what you guys have done for me and Retired also. I told him that my that you guys replace.

Since I bought my home in 2023 I have had two situations where I needed to call for warranty work. Each time the sped and efficient system of getting the work done. I am a fan of Choice Warranty. Also they have partnered with the top rated service companies. I am appreciative of this company and that I choose them over American Home Shield.

The water heater for the pool and spa broke down. The heater wouldn't turn on. I placed a claim request about 4 weeks ago. The technician came out and advised that one the board and the membrane needs to be changed. Choice Home Warranty advised that the membrane would be considered an upgrade and it wouldn't be covered. I am not clear why would this be considered upgrade but anyways came back and installed the board. The water heater was able to turn on but the heating element was not turning on. The technician advised that the gas valve needs to be replaced.

A contractor came out because our HVAC unit wasn’t cooling properly. He told me that there was a leak and it needed more refrigerant. Very condescending and made me feel stupid. Fast forward a few months later. Problems continue with the AC. We didn’t renew our home warranty and instead hired an HVAC repairman recommended by a friend. He says that there is no leak and the unit is severely overcharged (i.e. way too much refrigerant.). Because getting rid of Freon is super regulated, this was extremely expensive. Thanks for nothing, Choice Home Warranty! Stop calling me to renew.

The technician was very polite and informative. Explained the necessary repairs, when someone could install parts and cost of parts & repair work. Still don't understand why this repair was not covered by Choice Warranty. Please explain, called the office regarding this but could not understand the reply. Accent was difficult for me.

I submitted a claim this week for a minor plumbing repair with a running toilet. I was assigned a contractor the same day and the contractor called right away and came the next day and quickly fixed the problem. Very good service. It was a good experience and the problem was resolved right away.

The person helped me file the claim and took care of it. The person gave me information to make my own claim next time. She informed me about the schedule and how I will be notified and the cost when the service person comes. I'm realy running out of things to say. I really mean it

When using the microwave during the afternoon (hottest part of the day), the breaker trips. The technician from Ron Moore Services came this morning and diagnosed the problem is with the microwave. It is drawing too much wattage. So it needs to be replaced. I was told that another service call needs to be made with an electrician, even though the problem has be identified.

I was first assigned a company of which I have nothing but bad news. I asked for another provider, no questions asked, and it was changed within minutes. Two days later, Carlo came and got the compressor to run. The next day he came back and replaced the fan more. Great communications with Customers. Whenever I have to open something else I will ask that Autumn Air be assigned. Great experience

We have been a Choice Home Warranty customer for 6 months, our experience thus far is a bit akin to having a root canal without any pain med - in short a train wreck going backwards. The company's reputation with repair techs is embarrassing, all say working CHW is extremely painful and one of the worst they have. Our own experience has been awful, their service reps (assuming you can get ahold of one) is without doubt one that has no low bar, the reps are without ethics, hostile and most certainly hating their jobs (or so it seems). I would highly recommend any other company for your $$ and stay as far away from this group as humanly possible.

Professional-courteous and affordable. Switched right over from our previous warranty company without a thought. You made it easy and we are glad we made the switch. No wonder this company is rated tops! It made us feel a sense of relief knowing that we will have a reliable agency covering our home and appliances when needed. Thank you.

Choice Home warranty looks for every possible way to not repair anything whatever goes wrong with your home. They are cheats and they don’t care. I paid for year in advance. After 9 months, my HVAC unit broke. They couldn’t find someone willing to work for them. They asked me to find a repairman. They insisted he take pictures of bubbles. He opened an enclosed system removing the sheet metal. Inside he found the line that carries the coolant needed to be replaced. They said they don’t cover that item and it voids the warranty. It is an integral part of the HVAC system. How could they say they Warranty the HVAC and yet not warranty the parts that make up the HVAC? I reported them to New Jersey Attorney General’s office. If you want more information from other people go to Facebook and look up Customers of Choice Home Warranty. It will open your eyes.

The tech who serviced my HVAC unit was friendly, professional, and punctual. He completed the repair in record time and provided additional tips to extend the life of my unit. This was my second service call for my HVAC system and I was worried the repair would be more severe, but thankfully it was a minor issue.

Type of service slow to respond, hard to get in touch with. I am not pleased with your overall service. Not sure it is worth the price I have to pay. I think I would be better off going with another provider. The service that I have had in the past has been questionable.

My refrigerator stopping freezing and cooling, as soon as I noticed this Tuesday morning I put in a claim. The claim process was easy but I had to wait 24 hours for a tech to be assigned only for the appointment to be set for Friday. The assigned company reached out with a sooner appointment but having to wait 24 hours for an appointment to be set and there being no urgency in getting techs assigned is the issue. I now have to get rid of ALL the food in my refrigerator and work to replace groceries while they are now so expensive.

When you see them listing item that are covered for repair in case you have an issue, just might not since when reading the policy in details some of the item have writers' on them that pretty much make it where once diagnosed it won't be covered. Or if covered they can use whatever the vendor seem fit to repair it with that might not always be the best practice.

The technician was very prompt to come and attend to the problem with the air conditioner. He was very knowledgeable and courteous. I really appreciate Scott’s Comfort Systems. I have recommended this company to several of my friends. Also, I really appreciate the prompt service that I get from Choice Home Warranty insurance.

Choice scheduled a simple faucet repair service with their own selected vendor and the vendor was not aware of the Choice scheduled appointment, twice, where I had to call the vendor to remind them of the appointment. The vendor did not show up for the scheduled appointment. The Choice was not coordinating properly, instead, relaying the vendor's message w/o remedying the situation, except kept telling me that "I HAVE TO BE PATIENT." I could simply run into the Home Depot, and pay $35 to replace this part myself instead of paying $75 service fees to the vendor originally. The vendor stated the parts are on order, it's been almost two weeks since he identified the issue. I switched this Home Warranty from AHS to Choice a month ago, and I am very regretful.

The whole process from using the website to request service to the end process was awesome! From start to finish was 3 days. The repairman came at scheduled time. Was very polite and professional! He looked at our dryer, determined the problem and had the needed part on hand. Fixed the problem and Left a very clean area, awesome experience!!!

By the time they had someone come out, I had gotten 3 quotes and had picked one. The whole unit was removed and a new one was being installed. The gentleman that they sent told me after he looked it, it would still be another 24-48 hours before Choice would make a decision. Of course he could not look at it as it was removed already. Choice doesn’t cover anything that you have done by another company. Which is stated in the contract. I must say at the time I really didn’t care, I just wanted A/C. The HVAC was 25 years old. I had the whole thing replaced.

Very professional. Used "booties" when walking in the house. Always respectful. Identified and fixed the problem in a very short time. Had part on hand. I could not be happier. From opening the ticket to having it fixed was 2 days. This was amazing. Highly recommend Home warranty and K&L Heating and Air Conditioning LLC.

The technician arrived when he said he would, and fixed the issue on the spot. The overall communication with the company was satisfactory and hey, now I have a working garage door again. I was happy with the work and the fix. I was happy with Choice Home Warranty in that they were willing to switch vendors. The first company that I was assigned to had absolutely terrible reviews and I refused to work with them based on that. I contacted Choice and they reassigned me to Citiwide Garage, and I'm happy with the work that was done.

Called Choice Warranty First Choice warranty. Within 2 days they had a technician lined up to come out. They come out, looked everything over, send all the information back to you and timely manner problem with solved was was very very happy with everything just waiting for the job to be finished. Very satisfied. Thank you very much for making it so easy.

My AC was not working. It took Choice a week to schedule a technician. The technician was extremely courteous and helpful. Once they did come he was able to diagnose the problem and repair. However Choice denied my claim saying it was my fault because it was a maintenance problem.

We called Choice because we were having a problem with the air-conditioned. Being without cold air during the summer is a problem. I thought that maybe I had forgotten to change the air filter or any leaves around the area of the unit outside. Well everything checked out OK. I called the next day to see if I could get a technician to see what the problem could be. Choice called me right back to tell me they could get someone out. That was good news. We paid the service change and the Choice took care of the rest. Great service and quality work. Will call again if some else breaks.

Horrible service, their technician diagnosis our home AC unit and recommended replacement at a cost of $4300, which was caused by normal wear and tear, and they denied claim saying it was not normal wear and tear, and offered me $100. DO NOT UNDER ANY CIRCUMSTANCE PURCHASE POLICY FROM THEM!! THEY HAVE FLOOD THE INTERNET WITH LIES SAYING THEY'RE #1.

I had purchased Choice Home Warranty to get a peace of mind since I had bought a new house. I filed my first claim about one of my mini-split AC systems not working properly. For 2 months, no technician showed up to service the AC even after multiple calls. I had to then file another claim. After the second claim, one technician finally showed up after another 15 days. When he submitted the report, Choice Home Warranty said they would not service the claim since it was not covered. I went through all this pain and frustration for more than 2.5 months to be told in the end that the claim can not be serviced. Had they told me 2.5 months earlier, I could have switched to a more professional and trustworthy home warranty company. I will never ever recommend this home warranty company not even to my enemies. That’s how unprofessional and bad they are.

I have been waiting three weeks for hot water! The first tech they sent out was amazing and told them his recommendation was replacement. They fired him and now can’t find another tech to come tell them again it needs replacing. Every time I call it’s “please be patient. We are looking for a tech. We understand your frustration.” My special needs child and I have to shower OUTSIDE with our camp shower because these people take your money and then tell you to be patient with NO END IN SIGHT!!! THEY ARE THE WORST!!!

Melvin was very helpful and thorough with your sales pitch. Not pushy but offered many choices to fit our budget. Thank You Melvin. He offered monthly, yearly for 1 yr, 6 year and 3 year options with a variety of discounts. I hope everything goes as planned per our discussion and the Choice reputation. If so, I will pass on to my friends and relatives.

STAY AWAY FROM THIS WARRANTY COMPANY!! I have lodged 2 complaints with the BBB and still nothing has been resolved. Short story, on March 6, 2024, a burner on my stove was not working, called Choice and had a tech out for service, a part was no longer available. Called, called and called, they gave me the runaround (didn't receive this that, can't speak with anyone else but the person that answered the phone, etc.), every excuse in the book.

Orel is a very good salesman! He talked me into changing over from my current warranty. (Pivotal Home Solutions). I was concerned about changing plans, because I didn't want to take a chance on waiting 30 days...but, since I had already been covered with Pivotal, he told me that I could start up immediately.

Our washer wasn't wringing out our clothes during the spin cycle so the clothes were still wet. The CHW tech came out and discovered that the belt had worn out and needed to be replaced. I'm still waiting to hear if CHW is going to approve it but I'm hoping they will.

Everything went good. Had the guy Frank I believe his name was coming. Looked at my oven and needed a new heating element so they got that ordered and don't cost me no more than what my fee of $85 cost. The rest of it is covered which is awesome.

I could not ask for better service men than Ron and John. They were great! Ron gave us an education on the refrigerator and freezer and how it works. They were very knowledgeable and did a wonderful job. They were very courteous and respectful and told us to call them if we had any more problems with our freezer.

Airhart, LTD - Matt came in to repair/fix my toilet when the refill went too high and leaked thru the handle and flooded the floor. Matt was a polite young man who figured out the problem and replaced all the "innards of the toilet and whalah! Fixed the problem. I was so pleased with my service. I will definitely recommend this company again. Thanks to Home Warranty who made this service affordable‼️‼️

I received response within 30 minutes of placing my claim. In addition the plumber called me to set up the time for following day. He was responsive via text with confirming time and payment method on the day of service. He was respectful upon arrival by putting on shoe coverings. He had an assistant and they had my garbage disposal working and sink unclogged within 30 minutes! My only suggestion is that he would have returned my items to underneath the sink. I really appreciate the level of response and quality of service I received from Eiman Handy Services LLC.

Having just purchased the $1000 "Ultimate" package to ensure I was covered for failing systems. One of their "fully covered" systems - HVAC, stopped working on Aug 1st. I called CHW and they assigned a technician that came out in 3 days - not too bad but the 100+ degree heat did make our home unbearable. The HVAC technician determined that the problem was the compressor and indicated that they could not repair it and had to contact CHW for more information. They did make me pay for the $75 service fee despite not fixing anything. Several days later after talking to CHW and the HVAC place, they decided they needed to come out and take some pictures of the AC system. One week goes by and CHW sent an email that the compressor had $500 in "non-covered costs" despite my HVAC system listed as a fully covered system with their best warranty plan they offered.

Our washer was clanging and emitting a burning smell. The first tech they sent couldn't figure out what was wrong and told us it was fine. When the burning smell happened again that night, we requested another tech. Choice assigned one who didn't show up and told us Choice never confirmed the appointment. So Choice told us to find our own tech, who diagnosed the issue in minutes and send the first tech was unqualified. Now Choice is refusing to pay for the tech fee even though they failed to send a tech to do the job in the first place. Stay far away from this disreputable company.

We have no complaints about Choice Warranty. They answer in a timely manner and have the contractor contact us within a few hours to a day. They are reasonably priced. They have helped us numerous times with repairs. I look forward to doing business with them and keeping Choice as an home warranty.

Our tech came on the day he was supposed to and came at a time that was convenient for me. We discussed the problem and determined that the pump was bad. He cleaned everything up before he left. As a family of five, having the washer repaired quickly, the machine repaired quickly was much appreciated.

We were very happy yesterday. My husband call. They gave him a # to call. They answered & said they would be there in about 30 minutes. And they were. Very great guys. It did take them very long & they fixed it. Very nice guys. Can't say enough about them. Great job guys.

I had a leak in my shower. It was going through the wall into the basement. You sent people out to assess the situation and now I am waiting for the work to be done. Thank you. The experience I had before with the air conditioning and heater unit was taken care of and everything was terrific. Thank you.

First time I reported it was in June and on the 26th you said you had a water heater. Still don’t have the water heater! The floors are buckling up everywhere. I have done all the things you ask. You ask if I could pay 300 to the man but have no way to do it.

Brad is one awesome guy super friendly he knows what he’s doing. He takes his time to figure out what the issues. Maybe this was the second time he has come out. I’m sure he will be back if I ever have any other issues with the electrical. Brad will be the person I want to do my repairs.

It's always the same when you need coverage for something, insurance companies find something to run away, stay away from Home Choice Warranty, I have problems with my refrigerator and they diagnosed the compressor is not working because the rubber on the doors is damage that is not true. I don’t know what they find these technicians but definitely they don’t know what they doing

Rick from Bram Electric was very professional, courteous and knowledgeable. He arrived on time and worked efficiently to figure out the electrical issue. He explained the electrical problem and was thorough in making sure everything worked before he left. He answered all of my questions. I would highly recommend him again and use his services! If I ever have any problems in the future I hope to use Bram Electric again. Definitely a great company!

Choice is a great company. Choice provides me peace of mind in that they always have my back if something big breaks down in my home. They are professional and always do a great job. I have been using them for a long time and am very happy. I highly recommend them!!

Choice allowed me to select my own technician when they couldn’t find one to service our water heater. They immediately approved the service and we were able to quickly get our hot water restored. They provided better service than our last home warranty plan. We were exceptionally satisfied with their customer service and processing our claim.

This was the best experience I have had so far with Choice. TC HVAC was prompt and professional. They called to confirm, showed up on time and fixed the problem quickly. My previous claims were not handled that well at all! The techs they have sent out prior were awful. You should always use companies like TC.

I guess the problem was NOT solved.

Choice Home Warranty (address Home Service Club of California, Inc, in San Diego) has no customer service unless you count the recorded message voice. If you try to cancel your warranty you are directed to leave your phone number to save your place in the cue. I’ve done this 4 times in the last 48 hours and no one has returned my calls. I’ve tried calling other departments who have live people answer, but they won’t even listen and either transfer your call to Customer Service or actually hang-up on you! I’ve NEVER been with any company that refuses to allow you to cancel their services. Why isn’t that illegal?!

I am not happy with Choice because you have no problem taking my monthly payment out of my account, but to me you have a problem wanting to pay for anything and send these shady people out to do a job. Before you sent Amitci Plumbing out Mr Clogged Drain was trying to get your approval to stop the leak up in the attic. You guys was going Back and forth with it and you changed to the other punning company. He did not try to contact you about the pipe needing to be replaced and now I am stuck with a $879 bill I have got to. If I have to pay that kind of money I may as well put that money to the every month and pay for my plumbing and other things myself. I am not happy at all.

Horrible service! Would not recommend it to anyone. They promised to fix our AC unit and living in Arizona with temperatures over 115 degrees we were left with no AC for over a month. All they did was give us false promises and they even did not show up to the appointment they gave us. Don’t believe what they say, it is not worth your the money. Would not recommend to anyone!

Your telephone agent was courteous and friendly. Asked me about the air conditioner problem to determine what company to get service as soon as possible to look over the situation to fix since going without an air conditioner in Arizona is unbearable and impossible to get a good night's sleep.

I first purchased a home warranty through Choice when I purchased my home 7 years ago. Since then, I have had 4 claims. When I filed my first claim 2 years after purchasing, the response was quick and well done. Since then, my contract converted from an annual to a 6 year contract without notice, the cost rose to $87/month, and the service fee increased by $10. Now, my oven control panel has failed and Choice has offered me a whopping $329 to replace a GE Profile wall convection oven. New, these ovens retail for $2,500. I read multiple similar experiences online, and had hoped for the best. Now I have to wait while a claims manager is assigned, call them, and hope that they actually adhere to the terms of their contract, without me having to hire an attorney and take them to court. From my experience, stay clear of Choice and spend your money elsewhere. They are a horrible company.

When I first purchased my house, I had a friend who told me about Choice Warranty so that was the business I chose. I like the ease of making the appointment -- calling in, telling them what's wrong, and then setting it up for the contractor to come out to do the work. Most recently, I had a plumbing issue and the contractor who came out did an excellent job. He didn't take long and he was very polite and professional. He unclogged the drain in the bathroom and that was it. Choice is a reliable company and they cover a lot of stuff in the home.

Double charged my credit card. Was kind of pushy when trying to sell me the renewal policy. When I told I wasn't sure since I hadn't been taken care of yet on my other policy, he said Jennifer was supposed to call today and I have yet to hear from her. It's after 6 CST. I hate to think this is how you guys take care of all your Veterans!

I called to get information on home warranty for my home. Your Representative that took my call was very knowledgeable on what I was asking for and what I needed for my home. He explained everything to me in full detail so I sign up for Choice Home Warranty for my home.

The technician was polite and professional. He was able to determine that the unit was bad and replaced it within minutes. He was great. The technician had the need part with him which saved a lot of time. He also cleaned up the debris when he finished up. So glad he was the one who came. Wife is happy. Thank you CHW for the superb service.

I have been shopping for a new home warranty company for a while and I finally decided Choice was the best option for my family. After bad experiences with two different home warranty companies before, Choice made the process quick, easy and painless AND I got to pick a draft date that works best for my budget! I was so impressed, that I am referring him to my family and friends to check out.

I’ve had nothing but positive things to say about the gentlemen that came to my house. Very professional and clean. Let me know what the problem is and is work with you to get the problem resolved as quickly as possible. They have already gotten the approval and just trying to set up a time that someone will be home to fix it. I feel they went above and beyond and thankful to Choice Warranty for working quickly with the repair man to get this problem resolved. I would recommend Choice Warranty to anyone.

I have been using Choice for the past 6 years. They are always efficient and have send nothing but professional to my home. I have had electrical; Plumbing; Dishwasher and refrigerator issues that were all repaired in reasonable time. I have had other home warranty companies but didn't cover the garage or attic.

The worst company I have ever dealt with. They denied my claim stating that a “cracked pan” doesn’t qualify as normal wear and tear. My AC unit is 26 years old and has numerous problems but based on some paper pusher who didn’t even look at the system the claim was denied. I filed an appeal and was invited to speak with my “case manager” who confirmed she didn’t even read my appeal or the additional information provided. The technician was very good and he even submitted extra info but alas the paper pushers make the decision. The irony when their own technician says this system needs replaced and they still deny it. Pathetic. I’ve canceled my policy and will never recommend your company.

We called in because our hot water heater was leaking. The service technician was supposed to be here on Friday. August 16. He ended up showing on Sunday, August 18. He looked at our heater for about 10 minutes and left saying he had to submit the paperwork. Which we knew. We were approved, and everything was go. But he won't be able to put the new water tank in until Sunday. August 25. We got to wait a week without hot water. We have appointments this week that we need to shower for and won't be able to. I should have fixed it myself instead of calling in a claim.

First let me explain I the claim manager was totally rude. Wouldn't let me explain myself, then I try to tell her I just want to cancelled my policy.. Then she goes on to say we done a lot for you. And trying to make me feel bad. But all and all I just to feel like I'm better off, paying out of pocket.

Nathan's Plumbing was great and customer service from CHW was fantastic!!! I would recommend CHW to anyone. Look them up online and you will agree that the deductible of eighty five dollars is super cheap, their coverage on serviced is fantastic. The claim process is easy. You can actually speak to a human or do it online. Easy. Easy

The company takes care of the claims very quickly. They are also very helpful on the phone if you need to contact them. The technicians they send are normally very good. We are happy with this company. We have used them in a number of occasions and we have always ended up satisfied with their service.

WOW!!! CHW is UNBELIEVABLE!!! My mother is 86 and has used other home warranty companies in the past and CHW is ABSOLUTELY the Best of the Best!!! These days it’s very easy to lower expectations but my expectations were very high due to the issue we were having and oh my gosh did CHW rise to the occasion…way above and beyond the norm these days…I couldn’t ask for more!!! I spoke with three different service agents and each of them was exemplary in their job!!! Our needs were approached and met with a great attitude, efficiency and resolve!!! I couldn’t recommend them more…5

First the guy who was very nice, told me the service fee was $85. I have always paid $65 so when did that go up and how could it when I prepaid for 6 years and my contract says $65? Then he was there a total of 5 mins. Said it was the venting that stopped working and they don’t do that so now I have to send in another warranty for HVAC I guess and it will be another $85. I hope Choice covers whatever is wrong because the last 3 items I’ve called about, Choice said it wasn’t covered. One I could agree with but the rest absolutely it should have been! Otherwise for those literally 5 mins, the experience was fine.

When they want you to buy policy the representative gives you all assurance that everything is covered. When you need services it is a different kettle of fish. Charges spring up from everywhere. It is definitely not worth it. Then the inconvenience of waiting five to ten days in 104 degrees for AC to be fixed. Definitely not worth it.

The plumber who was assigned to us the other day was Jerome and he was great. He was very professional and efficient as well as very courteous. He expertly fixed the problem with the toilet very quickly and smoothly at a very busy time. He did this while I had a house full of several guests also at the time and he was sensitive to the context of the rush at the time. I would highly recommend Jerome again. Thank you.

The experience was terrific, the gentlemen who came was very polite and professional, my kitchen sink repairs were taken care of and a new faucet was determined to be needed and he is taking care of that and will install later. Look forward to having my new faucet installed.

Jay the technician was fantastic, very pleasant, knowledgeable, and hardworking gentleman. I was thrilled with his work ethic and how quick he put a new motor in and had my door working again, very pleased with this outcome. I will Jay and his company Garage Pro to my friends and family. Thank you. David A. **

This was our first experience using this warranty company. The first repair company wasn't able to service our appliances. Nevertheless, Southern Appliance Repair came through and did an exceptional job at handling our concerns. He was polite, professional, informative and skilled. Unfortunately, I cannot recall his name, but I am grateful he was our tech.

Originally they Choice Warranty scheduled technician appointment 10 days from date of my call. I thought this was way too long to wait for service so called technician directly and they were able to reschedule. I've been lucky and only had need for one technician visit but I pay a lot for this warranty service and wonder if I should continue.

I filled a claim with Choice Home Warranty online. I was contacted in less than 2 days by the technician. He diagnosed the problem and reported back to Choice Home Warranty. They approved the repairs and the technician installed the part. I was up and cooling in 3 to 4 days.

They hired Sears Home Warranty to come fix it. The first time they didn’t show. The second time didn’t show and the third time they called when they was on their way to say they don’t fix springs. Very hard to speak to someone in the United States. All they do is read off a script. For the first time using them not impressed.

CHW denied my claim because of an incorrect interpretation of the verbiage “physical damage” in their contract. The contract stated that all failures resulting from normal wear and tear will be covered. However, the door hinge breaking on a washing machine door does NOT constitute normal wear and tear. The case manager explained that any damage that can be physically seen constitutes physical damage and not wear and tear. This interpretation goes against common knowledge of material science and is an obvious bad-faith attempt to avoid making payment. Needless to say, I will not be renewing my contract with CHW.

Very pleasant experience, it went smoothly and was exactly what I expected. All I paid was my service fee and all parts were covered. Repair guy arrived on time and completed the project in a timely manner. Very happy with the work done, very happy with the work done, very happy with the work done.

I don't need guidelines to leave a review! The technician was great and fixed our unit as soon as he could. Two weeks is a long time to wait without A/C. This was the hottest time of the year. Custom Air Conditioning in Church Hill would have been a better choice. The time in response should be a factor when assigning a contractor to do the repairs.

The person that helped me with my decision of buying the contract, and the good discounts offered different types of years of incentive plans. He was very nice, very knowledgeable of the plan, including explaining how the contractor that comes out for a break down of a product and where to go from there.

They did not want to replace my motor in the AC because they said it was not due to normal wear and tear. I’ve had the unit almost 6 year with no problems and doing nothing different. I just think they didn’t want to cover the cost of labor and parts. It was so unfair as a homeowner paying for insurance and they get to decide if it was wear or tear. They also didn’t fix my oven after a month. It was still broken. Same issue and the tech came three times.

They have been a really great company. They are very responsive when you call for any reason. I have been happy with the technicians that have been sent. The repairs that I have had done seem to be good. I have not had any problems since. I would recommend them.

Noticed that our unit ran a lot but not cooling. The thermostat was hard to work with and change. Reported to CHW and the fastest was a Sunday morning. Technician called to confirm and arrived early. Discussed the issues, he confirmed: 1. Replaced thermostat, 2. Checked unit and replaced the capacitor and refilled the units Freon. All is good and we completed the service call. By far, this was the best technician I have ever worked with… Sign up today!!!

I received an email after submitting claim. Waiting for contact from air conditioning company and this is usually within 24 hours. Past experience with CHW have been very good. Most of my issues have been resolved in one visit and not requiring a second return. So far I have been pleased with service from CHW.

I had concerns about me renewing my policies but Malcolm worked with me to address my concerns. He was able to apply discounts to allow me to keep my warranties with Choice since I'm retired now on a fixed income. I grateful to renew for another year on all 3 of my policies.

Richard ** was professional yet personable. Worked with my particular situation and we worked out a great deal, in a very short time period. Highly recommended. Mr. ** even discussed different plans they carried for some of my rental properties. If ever I have a need in the future, I will indeed call your company.

I have had nothing but problems with this home warranty policy since I took it out. I have used another company and they were much better than you at customer service. I will never use your company again. I do not want any contact from your company and will go with some else from now on.

The gentleman who fixed my ac was top notch. I would trust him to repair any part of my HVAC system. He was very knowledgeable and very patient with my many questions. Please tell him how much I appreciate his help. He went above and beyond to explain to me how the system works.

Repair water heater. I was pleased to have a service person assigned quickly. He came out in 24 hours...Pacific Swift Plumbing...He ordered the part and was extremely responsive, updating me on every step he had done, and promised to recontact me as soon as the part arrived, to schedule the installation.

I also wish that a whole day wouldn’t of gone by without getting the vendor to accept my claim. In the end, though everything turned out to my approval.

Awful customer service. Charged for claim even though I sent them the proof that they said I would not be charged. They send contractors who do not know what they are doing! I talked with a customer service rep who said it should be free as well, but supervisor said no and they would notate to not renew my service.

This will be my second claim on my dishwasher. I was please that Choice was polite and understanding. Didn't reject my claim on the same appliance. Also glad that Choice Home Warranty sent me another company to service my dishwasher job. I was very glad about that. It was always nice to get a second opinion. Thank you for your help,

I request service online and it was confusing the last time that I tried to do it because it said plumbing and I wrote the wrong thing, so they sent the wrong guy. It wasn't very clear to me how to select the service that I needed. I selected general plumbing and it was supposed to be blockage and I didn't realize that. Also, occasionally, it takes a long time for somebody to respond. I don't know if that's just because we're in Missouri and Kansas City and Choice doesn't have a lot of providers or if there's a lot of work going on but it can take up to a week. That has happened to me twice. Choice always offers the option for me to go find a contractor but I don't want that. I want that to be somebody that they tell me because I don't know that much about that area. Other than that, Choice is reliable and honest and the contractors have all been great. We've done some work on the electrical, plumbing, and garage openers and they were great. The other thing that I really liked is I could renew the policy for two or three years for a lower rate. That's a good incentive.

Was on time. Went over everything with me. Cleaned up the little mess in the shower. Made sure everything was working as it was supposed to. Thank me for letting him be my service tech. Thank you very much for being a professional.

This poor company has jerked me around for repair on my refrigerator for over a month and a half. Absolutely do not go with. They suck. This company has made and broken several appointments without regard for my time. They always come up with excuses or say they'll get back with me and they don't. They just keep trying to take my money. Do not go with these thieves.

So far for my first claim the customer service has been excellent. I submitted my phone number in the queue and the return call was quick. The portal online is easy to navigate and I've submitted my first claim. The phone call customer service was pleasant and easy to understand as well as helpful.

I’m very pleased with my service. I put in a request on a Sunday for a leaky toilet. Less than forty five minutes DW plumbing contacted me and was there in as little as an hour. My issue was resolved and DW plumbing was very professional and thorough. Thank you!!

I needed someone to come out and repair my irrigation system, specifically my sprinklers. I asked Choice Home Warranty not to schedule someone to come out on a Sunday because I attend Church on that day and Choice scheduled the repairman to come out on a Sunday anyway. The person sent out arrived in flipflops and shorts. He did not appear to be professional in his presentation. I don't know how Choice vet their repairmen or repair company but this isn't the first time a repairman was sent to my house by Choice that appeared unprofessional in their presentation at my house.

When I had a service call for my AC, it was easy to request and Choice sent out a really good tech. It was the first time, and it was done in 10 minutes. The capacitor on my AC died, and the tech had one on the truck. He fixed it, and we were back online, so that was good. It was the first thing in the morning, and he was here on a weekend. I would recommend Choice, and I've already done it to somebody else.

I called to report a clogged kitchen sink that then caused a leak under the sink. The automated system forced me to only be able to report one of those two issues, but I didn’t think anything about it until the technician showed up and said he could only fix one issue the leak and not the stoppage because it wasn’t in the original claim but when I called, I couldn’t report both of the issues, because the automated system didn’t let me do that. When I called to explain that to Choice the day the plumber showed up they refused to do anything about it and I had to pay two service call fees for the same repair. What a scam.

My service technician was very quick in this repair and explained why it fit like it did. I would be happy to have him service my needs in the future. I would have liked to have been informed that he was going to be later than 3 pm sooner but once he called he arrived as he stated.

Everything went well and I believe I have found a company that will have back and take care of my home needs for years to come. The communication was great and broken down for me To fully understand what I was signing up for. Thank you for assisting me with this process.

I like the price of Choice Home Warranty. Also, AARP said that they have a discount for senior citizens. I've been with Choice for a whole year now, and I like the customer service. As far as submitting a claim, you go through a lot of prompts saying that the best way to get service is through the recording, but you can also wait on the phone and somebody will come. So, I need to wait on the line. The claims process is easy. I just like talking to people instead of going through a computer. The technicians are really wonderful when they come out.

Choice could not find a vendor in Pueblo, but was still looking, gave me the option to call one that was out of network. I had no water in the house because of leaks and other problems. So that was great. Called a co. the same day and got them to come the next day. Of course, it was a weekend.

Choice did not cover AC due to debris that had accumulated through storms. They indicated it was the homeowner’s responsibility to keep the units free of debris. Not being an AC technician, I was not aware of what needed to be done. My sump pump stop working but technician could not repeat the problem and it was left open ended.

Our refrigerator works great now. Serviceman Changed the motherboard. Refer works great. Competent serviceman. He worked fast. Showed up on time. Only issue it took a week to get part. Probably could not be helped. Very satisfied with service. Will recommend to my friends. Thank you very much.

I called and talked to salesperson Ken this morning to inquire about home warranty service. I intended on calling a couple other companies before signing up, but Ken told me about the 30 days to cancel, and so I signed up. I had a policy with American Home Shield in the past at a different residence, and I wanted to check them out as well. Overall, I liked the coverage that Choice provided, however, I was able to negotiate a little better coverage with AHS on their platinum plan that had better coverage on systems than Choice. Choice is $3000 per year, per system, and for HVAC it’s $5000 and appliances it's $4000 with AHS. Although the service fee is $40 more with AHS, I decided that for me this was a better choice.

The technician was polite and handled the issue quickly. My only issue was we waited all day and he came after 9:15 pm. He did call at 8:00 to let us know he would be later and asked if it was okay. We wanted the repair so we said yes. Original appointment was 7:00 am to 11:00. I received an email at 8:30 am that it was moved to 3 pm to 8 pm.

Danny or Daniel told me that the management will call after I spoke with him. So asked him why they will call me for? He can’t explain to me the reason. Then I received another call from Relle and just told me that they have already authorized the repair. I thought something like a problem and the management have to explain to me. There’s should be confusion if Danny/Daniel is knowledgeable about it. But it ends up in good faith.

I had service for my dishwasher when it turned out to be the garbage disposal. The dishwasher was checked out, finding it in good condition. I now have to ask for service for my garbage disposal. I was told to ask for a plumber to solve the problem. The service person was very good with a solution.

The tech was on time. Pleasant, Professional and Knowledgeable. Too bad Choice only covers the most basic of repairs. Which are very few. Otherwise, the customer pays outside due to the multiple exclusions on any appliance or system. I believe Choice only covers to $350 repair on an AC unit. It's that to replace a new one? No idea why you claim you would replace a unit for a similar unit. That is not truthful.

My last home warranty company was awful and I never thought I’d get a Home Warranty again. I eventually decided to do research for a good company and Choice seemed like the best. After two years with Choice and about six claims, I can honestly say that each claim was done 100% to my satisfaction from start to finish. This company is amazingly good and I have never dealt with a better company in any industry. This review is all me wanting to call out a great company. I do the same for lousy ones!

My main AIR CONDITIONING was not working and Choice sent me an E-mail saying IRIS COOLING LLC would be out the next day between 7 and 11 AM. The best ever technician arrived at my house around 9. He was absolutely brilliant, knew exactly what needed to be done and did it while explaining how to keep the unit operating properly. His name is Duelick, professional, knowledgeable and helpful. You can put this company on the top of your list. Thank you for sending this company.

I am very disappointed with this company and think that it’s a scam!!!! My washer was unrepairable and was told that it would be replaced. Then I’m told I will get a measly $343. That is a joke. I am NOT renewing and will be passing the word around. SCAM.

First thing I'd like to mention is that the communication between Choice Home, me, and our technician has been great! The issue with our oven had immediate attention. The part needed to replace the broken one was approved under 48 hrs and now the technician can get back over to the house to fix our oven. Through the whole process, the communication has been solid. I really appreciate not having to do the back and forth dance with Choice Home and then with the technician. Such a smooth and easy process. So happy that we chose to go with Choice Home warranty.

My sink was leaking. I submitted a claim online with CHW and it was easy. I put it in and they sent me an email telling me when I should expect to hear from somebody. The techs who came out were good and professional. They fixed the problem. They even had the part for our kitchen sink with them. Nobody had to come back and repair it anymore so far. Choice is worth looking into. They're very prompt in their response. They were also able to fix our problems.

My a/c went out and I put claim in and 3 days later a repairman came and in 20 minutes my a/c was fixed. I did not expect to have that resolved so quickly. Very grateful for that fast service. Would recommend Choice to others. This was a very good experience for me.

I'm in my second year with Choice and it's easy to get online and start a claim. Recently, the garage door opener wasn't working. The coil broke and the repairman replaced it. Now it's working like it's supposed to.

The technician name is Brandon. He works for Sierra Mechanical Service Inc. He arrived within the time frame that was promised. He was courteous and friendly. He was very knowledgeable about the unit and needed repairs. He answered all my questions. I was very satisfied with him and his service. I would use him again and recommend him to anyone.

The problem is a Flexible, expandable faucet line leak to kitchen sink..The plumbing is Brass Craft fixtures. The flexible water line will leak when water is turned on. Not much more to say for a leaking water line. The description is a simple water line leak in the flexible line. Talking to a machine is not pleasant.

Quick response from the assigned technician. Unfortunately, he was unable to repair it. CHW contacted us almost immediately with a fair offer to replace our refrigerator. While it wasn’t enough to cover a new one completely, it was still fair since it wasn’t new. We will continue to share our positive experiences with Choice Home Warranty with family and friends.

Got resolved professionally and quick. The plumber was on time and knew right away what to do. Cleaned up and was done quickly. He also gave me some tips to make sure this does not happen again. Good job and well done. I will for sure stay with Choice Home Warranty.

I called CHW because my air conditioning system was not working and there was a loud noise coming from my furnace. CHW contacted A & C Heating and Cooling to schedule an appointment for me and quickly approved the company to fix my furnace after their inspection. I am thankful that everything was done efficiently.

Strongly feel that Expansion Tank should be covered as it is part of the Hot Water System required by law. Other Warranty Companies cover it. Had to pay $340 to the contractor. Appeal saved our relationship as $100 was granted as an adjustment under the circumstances. Your Rep. Dennisha ** was very professional and understanding of the problem and she was responsible for keeping me as a Choice customer. In all fairness, please consider changing your policy to include coverage for the Hot Water Heater Expansion Tank.

This is my first claim with you after joining in March of 24. Your dispatch company made appointments without consulting me about my availability. Took a day off from work to meet tech that never called, emailed or showed up. Then makes another appointment for when I’m not there. Just shows up at my door. This is now 3 weeks and no repairs done. A tech did show on Saturday the 10th but couldn’t access panel to repair. Made report to manager and I’m still waiting. As far as I’m concerned your customer service is not professional in service to customer. This not acceptable to have to wait a month for repair to be done. Besides having to pay $85 copay for nothing getting done.

My air conditioning fan motor went out and I live in Palm Springs, CA area and it was 116 degrees. The Sears Homes Services took four days to come analyze and did not have the part on their truck. I had to wait another 6 days for them to come back with nether part for the repair. I was forced to stay with friends during these days of waiting, but, I do understand the surge of requests at this time and shortage of services available. Once they were at my house the Sears mechanic performed his job well and fixed the problem. My air works well.

Our toilet tank was leaking very badly. Every time we flushed. There was so much water that our carpet got wet. Our technician Simon had us fixed in about 45 minutes and that includes replacing some parts. Inside and outside the tank! Wonderful service! This warranty is a lifesaver. We have had it for several years now and have never been disappointed with them! Choice Home Warranty for the win!!!

Waiting months for service. Want to cancel contract and get a refund. I was promised a check for $650.00 for the oven which I never received. The advertisement said repair or replacement, $650.00 isn't even half of the replacement cost. I'm going to report this to the Better Business Bureau.

Work was done efficiently, and the repairman was nice. My previous garbage disposal was leaking and needed to be replaced. I submitted the workorder on Sunday night and they were here by Tuesday. The new disposal is surely a lot quieter than the older one as well. I definitely recommend Choice Home Warranty, and this contractor also. Mike **

Worst experience. Got denied on. AN obvious warrantable claim. The last tech they sent out to fix the stove put the wrong part in. Somehow that’s denied? I would not recommend Choice to anyone at this point.

There was a 2 day delay in assigning a provider for my repair. CHW was very good at keeping me informed of the delay. The assigned company had a scheduled date of 9 days after the work order was submitted. This then fell into a time period I would be out of town. To date, the provider has been very unresponsive to responding to my direct phone calls to reschedule the appointment.

Contacting a representative was impossible. I wanted to know if my service was covered and it wasn’t. The company had to come out only to inform me that my service wasn’t going to be covered. I would like the option for a call back or some way to contact a person if I need to.

The technician, Jeff, was able to make it to our house two hours before the scheduled time. Once he arrived he asked for a description of the issue. He was able to immediately check the compressor and solve the problem by replacing a failed capacitor. This resulted in only a charge for the service fee.

My air conditioner began randomly shutting off, then would run for a few minutes then shut back off. The friendly tech that came was very professional and diagnosed the problem quickly. The communication wire and thermostat wire are broken and new wire needs to be run. My claim was denied because I was told this is not a failure that occurs under normal wear and tear conditions. That somehow I misused, abused, neglected, or caused physical damage to such wires. These wires run from the thermostat, directly through the wall and connect I assume to the furnace fan and to the outside unit. I don’t know where, nor have I ever even seen these wires, much less set out to destroy them.

Choice Home Warranty is horrible. I'd tell others to stay where they are. We were with American Home Shield and we were having problems. Choice had the existing thing that crossed over the TV, so I called them. We told them what was going on with American Home Shield. They said, "No, we'll take care of all that." So we went there and filled the paperwork out. We did what we were supposed to do. We waited almost two months before our AC could get fixed. They said, "Don't worry about it." The contractors were cool. They were right on point and willing to fix the issue.

My experience with Choice Home Warranty has been wonderful. I put in a claimed to have my garage door fixed and the repairman in my area called me to tell me some things to do to fix it since he did not live close. If that didn’t work, he works fine and fix. It didn’t and he did just that. Both him and the home warranty company have made me feel valued and respected as a customer. I will highly recommend.

Everyone in Diamond A/C was a pleasure to deal with. The secretary who answered the phone was very nice and gave us an appointment and time quickly. The technician was excellent and explained everything that had to be done. I would certainly recommend this company and would like to use them again if the situation arises.

The electrician was very nice and I would request him in the future; however, my contract says electrical switches are a covered item. These switches were put in through my home the day I closed escrow and I even received email back from you asking if they were covered and I was told yes and appointment was scheduled for August 20 for electrician to return but he says that is wrong??

I just signed up with you all & you already took the deposit $57.52 out of my account twice. What's that about. Please explain. Or put some of my money back into my account. Please, call me ASAP. **. I'm not understanding this action that you've taken. If it's going to be like this I want to cancel.

Dan is very knowledgeable about his profession. He called before arriving at the property to let me know his estimated time of arrival. He quickly identified the cause behind our water issues, explained them to me, and answered all of my questions. He also fixed the water issues in a timely manner. This was my first time having to deal with a water issue at our new home, and I'm very grateful for his attitude and knowledge and to home warranty for quickly sending a great plumber to assist us.

Worse home warranty EVER!!! If I could give negative stars I would. We switched from Fidelity to Choice because of the 4.8 stars (which I think are fake) and now we are currently sitting in our home with a backed up toilet and shower with a baby. They are telling us they can’t get us an appointment until a week later even though we told them it’s an emergency cause we have a baby in the home. They don’t allow you to actually speak to a person. They make you leave your phone number and then they call you back. Sometimes they do and it’s a person from overseas who will hang up on you. It’s frustrating and a run around. We are currently disputing our charges from January and canceling this policy. Please please don’t go with this company. Go with Fidelity…. We’re changing back.

Last month, our family's dryer stopped working. We called your company, and your company's staff promptly responded to our claim, arranging for a technician to come and repair it within 48 hours. CHW Technician is from FamilyTech LLC. He arrived at our home on time, worked very professionally, quickly identified the problem, replaced the part and tested the drier to ensure it was functioning properly. We are very satisfied with his work.

Called Choice Home Warranty looking for home coverage and a quote. I talked with Teresa **. She was very professional and thorough with the details of coverage and pricing. She also highlighted the senior, veterans, and AARP discounts. With the discounts for a 3 year plan, without the concern of price increases over the coverage period, we have an extra 6 months of coverage for free. No other credible company could match the coverage for the price we locked in.

Replaced springs and made adjustments to make older system ok. Tech was very nice and answered all questions. He was very patient as had a cluttered garage. Was happy with my first experience using Choice warranty. The appointment was made very quickly and the tech showed up the next day. Very satisfied.