Choice Home Warranty Reviews

This company took too long to find me a plumber so I just hired someone myself because water was steady leaking in my ceiling. Now it doesn’t look like I will be getting reimbursed for the repair because they have all these strict rules about get the repair authorized before they fix it. They took so long to find plumber. I had to find one myself.

Choice Home Warranty has been "ok" for me in the past. Earlier this year, they replaced an A/C unit for me -- great, I thought! It turns out that the installation was completely botched, and the vendor is no longer reachable. The way it's installed presents a safety issue -- but after multiple attempts to ask Choice to fix their issue, they will not escalate my case to a manager/supervisor, and they say that there is nothing more that they can do for me. I mentioned to them that this is a safety issue, needs to be repaired, and they tell me that they are not responsible for their vendor's work and I should call their vendor. Their vendor is no longer reachable and out of business -- this has created more headaches and cost for me.

I spoke with your claims department on Tuesday and a claim was submitted. A technician came by on Wednesday, looked at the heater and said he would let the claims department know. If my claim was correct they would authorize repairs. It is Friday and no repairs have been done.

The only problem was finding a time that was possible. Once that was confirmed, the technician called in advance, arrived on time, did the work quickly and efficiently. He was courteous, polite and did the job well, explaining what was wrong. Excellent service. Job well done, would highly recommend this repair company.

Request for service submitted on Saturday, 11/9, response received within an hour that the work order would be assigned. Within 24 hrs notice received that a contractor had been assigned and shortly after we received notice from the contractor that we were scheduled for Monday afternoon. The contractor kept us informed of his arrival time and arrived exactly as scheduled. Part had to be ordered, job completed 11/15. Communication with contractor was excellent, keeping us informed of all aspects of job. Professional, friendly and courteous.

I had a claim that was denied. I really appreciated the way I was able to appeal. The process quick and easy. I believe I was treated fairly and my case manager heard my side and decided to cover my claim. I am a long time customer and very thankful!

As an 75 year old consumer I tried the “online” application and it was a process that I had some difficulty with. When I had entered all my information and just wanted to read the “warranty language” I tried to go back to agree to it and lo and behold all my information had disappeared. I’m sure it was only because I didn’t understand the “online” process due to my advanced age. So I called to main telephone number and everything was corrected and settled within minutes. My suggestion: if you’re not comfortable on the computer “online” process make the phone call. It is so much easier and far less time consuming.

My claim for an electrical switch to be fixed was denied because it was not due to fair wear and tear. Every need won't be due to fair wear and tear, but to honest mistakes, and I believe that reasonable mistakes should be covered (at least earnestly considered) especially for the rates that I pay. If I called in 10 claims a year, of course that would seem suspicious. Also, reporting a claim causes one to be cautious because what is reported will be used against the customer to not pay the claim. Very disheartening.

I am happy that we had Clinton work on our washer and dryer. He is efficient at diagnosing the problem and was back to resolve it promptly. Looking forward for the credit so we can replace our washer. Thank you for the excellent customer service, we are a happy customer.

Great, showed up on time and was in and out in just a few minutes. Very knowledgeable and courteous and explained exactly what was wrong and showed me what he did to fix our problem. I would recommend your company to anyone who owns a home. You made the entire process painless and easy. Making the claim was easy and only took a few minutes.

Jesse came on time yesterday, explained to us about the reasons of bathroom faucet knocking, dripping sound behind the wall. He promised to give me a report online. We are still waiting for his online checking report I didn't see it yet. Please provide the inspection report so we can keep a record for us. Thank you!

A service professional contacted me to explain about your Choice Home Warrenty coverage policies and pricing. After speaking with Shawn for a bit, I feel that he was well informed about the services and home equipment/items covered through Chiice plus various pricings. Additionally he assisted me with a senior/disabled discount which was helpful in my decision to try out your service coverage. The quality of professionalism Shawn expressed during the phone conversation, was polite, courtious, and helpful in answering my various questions to better guide me toward my ultimate decision.

Tech very kind and he was knowledgeable of the issue. He had my dryer working in less than 30 minutes. Payment was completed and receipt came in email. The area was left clean and service was amazing. Service was called in and completed within 48 hours of warranty work being submitted. Thank you for the rapid response.

Great service, my 20 year old washer broke and the service tech came to see if it could be repaired but due to discontinued parts it could not be. I received a notification the same day of how much the replacement credit was and I scheduled a call for the next day to discuss payment options. The credit did not cover the new washer I have to buy but covered a large chunk of the new washer. All in all great service every step of the way!

Unfortunately it takes too long to receive the reimbursement ecard. I was told I would have to wait 3 or more weeks to receive. In the meantime I do not have a dryer. Unacceptable when since this is an ecard should be able to receive same day approved. The gentleman that came to the house was professional and I appreciated that. But waiting this length of time is not right.

Choice Home Warranty denied claim for the broken gear on the garage door opener, they sent a technician who added things that were not necessary to increase the cost of repairs and that CHW knew would not cover and would serve as an excuse to deny the claim. After trying to make them understand that the problem was the broken gear, they offered to send me a check for $190 if I paid the $1000 cost of the repair to another company or if I wanted to use the company they had sent, they would send the check by $190 and I had to take the remaining $810 out of my pocket, that sounds like a scam right?

The technician quickly and accurately assessed the problem and made the needed repair. We appreciate his on time arrival too. Very good communication before and during the repair process. Polar Air is highly recommended. Thank you for the prompt, professional service.

Repairman stood me up the first scheduled appointment. He was late the second appointment. When he finally arrived he did get the repair done and I believe it was repaired correctly. His English was pretty broken but we communicated okay. All in all, it worked out okay.

The technician was on time, promptly diagnosed the problem and was very knowledgeable. He also gave me information to keep my unit in working order. He cleaned up and left my work area spotless. Would recommend and gave me tips on cleaning my unit and the product to use without damaging my unit. Gave his business cats if a trying isn't up to snuff.

This is the third time a claim was denied. The previous claim took over FOUR months to repair my stove. The technician repeatedly did not show up and did not answer his phone or respond to text messages. The current technician was fine but Choice Home Warranty denied my claim again!

My call for a claim was quick and accurate, however I wasn't sure the automated system understood my explanation of the claim. But the human rep assured me the claim was understood by the system! The system was repeating my every word for clarity. Personally, I don't like talking to a machine! But I got through it.

When we told Choice we needed repairs, two techs were sent to our home. They assessed the situation, charged us $150 for the service call, and worked on the repairs. The work was unfinished, because they needed an additional replacement part, which we believe is under a separate parts warranty. The service technicians were great. But Choice then told us it would not cover the repairs under our home warranty, indicating the service report was insufficient to justify the claim. The head service tech said he submitted reports to Choice 3 times, and he had no idea what else they needed. The 3 stars is an average of 5 stars for the techs and 1 star for Choice.

My dishwasher was broken and I called Choice Warranty to come out and fix it. Someone came out and seen the problem and see it could not be fixed so he told me the best thing to do is to replace the unit. So he sent it in to choice home warranty.

I submitted a claim on Monday November 11th. for our leaking toilet. I didn't get a response from Choice Warranty, about an appointment until November 13th. The technician came out on Thursday November 14th. When the technician came he was very accommodating and repaired it quickly. He was very nice and efficient. I would recommend "Open and Flowing" to my friends.

The technician that came out last year put the wrong Spring on my garage door. Instead of $65.00 the cost to repair the problem cost me $678.00 plus the $65.00 fee. I am not a happy customer of CHW. It seems that every time I submit a claim I end up spending much more out of pocket.

The plumber did an outstanding job fixing my toilet. He arrived on time, worked efficiently, and demonstrated exceptional skill in diagnosing and resolving the issue. Not only did he ensure the repair was thorough and effective, but he also took the time to explain what went wrong and how to prevent future problems. His professionalism and attention to detail were evident throughout the process, leaving everything spotless and functioning perfectly. I couldn’t be more satisfied with his service and highly recommend him to anyone in need of plumbing expertise.

Thomas was our technician from Keep it Cool Air and Heat. Was efficient, knowledgeable and kind. He arrived when scheduled, and kept us informed. He gave a full explanation as to the problem and got us up and running quickly. I would recommend this company and Thomas for AC repair when needed.

I am extremely pleased with Choice Home Warranty for their quick response to my electrical issue. They promptly connected me with Alltypes Electric, an excellent company that exceeded my expectations. The job was completed efficiently and competently, showcasing professionalism and expertise. Additionally, the customer service team at Choice Home Warranty was friendly, helpful, and made the entire process seamless. Highly recommended for their outstanding service!

Replaced opener and did great job when it was found it could not be fixed. Technician was on time and replaced and did great job. We are very pleased to have it working. Very pleased with the job. Definitely would recommend Choice Warranty. Thank you. Have a great day.

It took them from Nov1 -Nov 14 to come out. I had to called everyday nearly. I am disabled with lung disease. I explained and after asking to speak to several managers they helped push it forward. Finally Nov 13 a nice young man texted and said, "I will be there at 7:30 in the morning" and he was here at 7;30. I was so pleased with him very professional. Everything was great moving forward. Thank you HCW. I highly recommend you get more help. You are true to your word.

They have not approved any claim in years! Waste of money! Read the fine print, they will get out of any claim! Last claim was washer agitation, said it wasn't normal wear and tear! Ridiculous! HVAC issue this summer, took a week to get anyone there and of course denied!

After being a customer of CHW I was shocked and appalled how Choice will do just about anything to not pay for appliance repairs or replacement. I choose to share to bring awareness that someone may benefit and not be fooled or as completely dissatisfied as I am. I filed a claim on my refrigerator that was making an unknown noise. The service provider came out on a bike in work out clothing. This provider had no tools of any kind and stayed in my home less than 15 minutes.

The technician was great, he checked my refrigerator and made sure that everything was functioning properly, he explained what he was doing. He kept everything clean. I appreciate that he put everything back together. He was Very courteous and nice. The service was fast. He arrived in the time period quoted.

Very polite and knowledgeable. Was not very happy on how long it took for me to get someone out to my house to look at and fix the problem. Call Choice Warranty several times and could not get a answer on when the contractor would show up. Was told when I took out the policy that I would get a contractor to contact me within 24 to 48 hours.

Friendly, Knowledgeable, Professional. Found the problem very quickly. Easy to talk to and explained everything to me. You're lucky to have an employee like him. In this day and age good, honest, reliable, hard working individuals are hard to find. As I said before you should consider yourself lucky to have him

I reported a claim regarding my stove top. An appointment is scheduled within 4 hours. It is Thursday so the appointment is scheduled for Monday. I will have to wait and see on Monday what the outcome will be. I will be able to comment further after the job is completed.

The technician that came name was Will. He was prompt. Knew his job. Friendly and very professional. He was very efficient with what he was doing. We had conversations while he was working. I recommend this company for sure. Probably the best company that I’ve ever worked with. He did a great job.

The word is Choice warranty do not hire a big company for repairs you use individual. The individual that was sent to my house to repair the icemaker. Had no idea what he was doing. It would take me a whole page to explain him trying to fix an icemaker. I think that’s why the whole refrigerator now is not working. The adjuster solve the refrigerator problem by going me $1000. To replace this refrigerator cost about $200. I’m out $1000 because of the first repairman you sent.

Ryan was very knowledgeable and friendly. He was well spoken and easy to understand. Answered all our questions and concerns. We felt confident in choosing your company. The previous companies I called did not offer what yours did. Also previous companies I had difficulty understanding their representatives. I don’t to do business outside of America.

Staff was very helpful in setting up appointments and very courteous. Explained how the process worked gave information on how to view appointments on computer. Our problem is our washer and dryer not performing properly. Appliances are 12 to 13 years old with rust and other items not working very well.

It took almost 2 weeks (12 days) to get someone out here!!! Try living without water for that long!!! The technician that came out, came out the day after he was contacted by you. It took you that long to find someone? This is the 3rd time I have used you with similar results. And you only pay $500 toward a new well pump!!!! Your competitors pay $1500!!! I will be switching back to American Home Shield immediately!!!

Master bathroom on the second floor is leaking on 11/02/2024 into the kitchen (Which is clearly plumbing system issue) which I have taken insurance. Technician came to home after 11 days (11/13/2024) and he told me he need to cut the drywall to access and fix the standing shower pipe and he told me he will get the permission from Choice Home Warranty. Today (11/14/2024) choice home warranty denied claim (it has been determined that the shower drain is leaking due to physical damage and needs to be repaired). which is not true. Choice home Warranty doesn't want to pay the claim and simply blaming us. Even technician didn't say that it is physical damage. Now claim manager is calling and saying that she will pay 117$ (after claim denial - I see clear intention here to want to pay less money to the claim) for this and rest I need to pay. As part of insurance I need to pay 65$ and rest they have give to technician. Please don't buy this insurance. You will regret later.

The technician arrived on time, although I said to call not text, but they texted anyway. He was friendly and completed the job very quickly. It still runs periodically, but I assume that’s normal. I hope this job was completed as I don’t want to think he didn’t do it correctly. I’ll know when I get my bill. Thank you for always having my back and getting a technician to me in a timely manner.

Satisfied with the service. The account rep was very friendly and helpful. She went over discount options which allowed for substantial savings in the long term. Also went over the coverage and service fee. I am satisfied with the coverage and cost. I will recommend this to my friends and family.

We live in the exurbs uphill from Denver. It took a while to line up a tech, and I had to resubmit the claim, but Choice Warranty came through in the end, and will be replacing our tankless hot water heater. We appreciate the work Choice did on our behalf.

Good price. We'll see how the service goes. We have not had Choice long enough to evaluate it objectively. Hopefully they will be better than American Home Shield. They became truly awful to deal with. I would never recommend American Home Shield to anyone. That's all I have to say for now. I will repost after I have any interaction with Choice

I spoke with Clarence and he was very helping with helping me decide if I wanted to use Choice for my home warranty and I made the right decision. I could have chosen many other companies but I really like Choice options and the price is AMAZING. I look forward to using Choice again.

Called a claim for a problem with malfunction of stove burners and a broken kitchen faucet. Only complaint is that claim was on same date and was told I would be charged for separate claims. That would tell me I’d be paying for more than half of the claim cost. Seriously thinking of looking for other coverage.

The customer service representative was very courteous and recommended to me what special was available for me to take advantage of. I received a great deal! No payments until January! I will definitely will be recommending Choice Home Warranty to my family and friends. Thank you Choice Home Warranty for supporting the military and veterans.

Turner Solutions were thorough and came and evaluated quickly and returned 3 days later to fix my dryer. They communicated and did what they said. The tech was polite and helpful. When you are busy with so many other things in life you need repairs to go quickly and smoothly. This company did just that. I would recommend them and use them again.

The Service Tech replaced my faucet without any problems. He took care of everything around sink. He was very easy to talk with. Understood everything I said. He was very personable and very professional. He got the job done quickly and was done right. I would recommend the tech to anyone in the future. Thanks.

Updated on 08/04/2025: The overall process worked better this time than last. A contractor was assigned within 24 hours versus 3 days. If you are going to sell your services in remote areas, have contractors in place for those remote areas. The contractor was wonderful to work with.

My washer was doing a Harlem Shake dance the last time we used it. I submitted a service request, received a number for tracking, and received a call from the servicing company the very next day. I received a call from the scheduler advising me the tech would arrive between 11 and 2. I received a text message advising me the tech was enroute. Upon arrival, the tech came to the door, introduced himself, and went straight to work. The tech quickly diagnosed the issue, explained the problem to me and set expectations for completion of the work based on his diagnosis.

Service man was on time, polite, professional, discussed features I was unaware of on the dryer. Cleaned up beautifully. He was a delight to have as a service representative. I would recommend him to anyone that needed appliance repair. Very knowledgeable. Your company should be aware of the great service provided by this company and representative.

Upon getting this warranty with Choice Home Warranty I thought it was a great investment. I bought a six year plan for $2870. I used it twice in the past 4 years and the first call to them was to fix my air conditioner and it cost the company $120 to fix this and I paid the $65 service fee to the company. The second time I called them is for my water heater this month 11/2024. They sent technician out and I paid the $65 service fee only to be denied due to they do not pay to fix the water tank. They only replace the elements within. Which is ridiculous. Their fine print was never fully explained.

The technician showed up within the window that was relayed. The company, Green Appliance, kept me informed all the way. When it came to the settlement I did have to have clarification on how the amount for replacement was figured. Sean, case manager, was informative and I appreciated that he took time to explain.

My furnace went out. I called Choice Home Warranty. Their representative was polite and knowledgeable. She took my claim. The very next day an air conditioner heating company came out and located the problem. Call Choice. Got an approval. It was fixed. That same day. I have never had a warranty company react that quickly. I’ve had other warranty companies that took up to five days and that’s why I’m no longer with them. Grateful that I had Choice Home Warranty. Would definitely recommend to family and friends.

I am with you for few years. I would recommend Choice Home Warranty to a friend or anyone who wants the warranty. Excellent service. Very reliable and easy to work with. I highly recommend you for the price and quality. Thank you for your service. I will spread the word about you guys.

They did a quick job of replacing the sump pump. It took a long time to find a technician. I had to carry thirty six five gallon buckets of water before the technician arrived. Getting a technician in shorter time span could help a lot for a sump pump not working during rain storms.

My dryer quit working. I called Choice and they scheduled me with Twin Cities appliance in Hopkins. Nate the serviceman was right on time and was able to solve the problem and I am very happy with the service. My warranty was about to expire so I renewed for another 5 years.

Excellent work and very happy with services and process. Keep up the great work. Technician came on time and looked and ordered part. Came again once part came and put it on dryer and it works nice. I had to pay nothing other than service fee. Will use in future and recommend to friends and family.

Was having problems with garage door, would not close half the time. Choice Warranty was very easy to set up appointment with Garages R Us. The tech was very professional and fixed the problem quickly and made extra adjustments to help door work smoothly. Was on time for appointment and sent reminders of appointment.

Budget Appliance resolved the issue with my washer. He put my mind at ease by explaining what the problem was. The technician was very professional and experienced. He came around the time scheduled for the appointment. If I need repairs on any other appliances, I will call Budget Appliance, very dependable.

My water heater broke last night, after I submitted the claim, the job was assigned within 30 minutes and the technician was at my house this morning, the replacement was approved and ordered on the same day, very efficient. I have also use the service many times in past two years and they have always up to their standards. I highly recommend it to anyone who is not handy at all.

I have been very happy with CHW! Easy to make claims with quick responses, also have been happy with the service techs they provided, only 1 item I was not too happy about. They denied replacing my pool heater which was clearly stated was covered in my policy. I was told I did need a new one by A Plus plumbing, it was not a maintenance problem?

Robert with At Your Service Heating and Cooling was excellent. He was very professional, clear communication, and ensured there was a timely fix to our problem with the hot water heater. Choice Home Warranty automatically scheduled a new technician after the first technician didn’t show up to our scheduled appointments.

A service rep came to my house and looked at my microwave saying the display was bad. Choice said to me that don't warranty display boards. When I said I wanted to cancel my subscription they offered me $150.00 dollars. And I said no because I had to pay the service man a $100.00 dollars when he came. So that left me with 50.00 dollars to buy and hire a person to put a microwave in. And still pay them $60.00 a month for warranty. NO THANKS. I CANCELED MY WARRANTY.

We are good with the service repairman that came for service. Because it can not be repaired, Choice has offered us a buyout. That is fine with us. When starting that process, there is nowhere that gives you an option for receiving either a gift card or a check. We would have preferred a check, but when we called we were told that it was too late to request a check. Just wanted to let you know that I think in the acceptance process there should be an option.

Ice maker was only giving shaved ice, not cubes. The tech. found the problem and fixed it. We also saw that the tray for the ice was cracked and he ordered the part. All this only cost the $75. minimum fee. The tech was very polite and knowledgeable. Definitely worth having Choice.

Our experience with CHW has been above the scale. We called to make our claim after doing our do diligence of the problem. The person taking our info was very professional, she gave me the service claim number and company phone number. I believe we was contacted within the hour. Curtis called us and arrived within the next 2 hours. Then after his examination and failure checks, he videod the problem and we was able to see it also.

Furnace blower or fan kept going on & off but no heat or anything coming out of registers. Placed a claim & called to request previous person you sent before. That was approved, but I got my own tech to come sooner. I could not go any longer without heat as I have a two-year-old here.

Don't let anything break in your home and it can't be fixed. Choice Home Warranty will not fully cover the product leaving you to come out your pocket thousands of dollars when they will only give you $500 to replace a dryer. I had to come out the pocket a thousand dollars. No I would not recommend this company to anyone.

The ARS technician expedited his response to fix our problem. He was courteous, professional and ensured we fully understood the washer problem. He resolved the issues and he ensured the area was cleaned after performing the work. I would recommend Shannon the technician for future support for CHW. CHW was also responsive to our needs.

Technician arrived on time and assessed the problem. He then told me he did not have the part and they would have to order, I called the company the next day and they said they were waiting for Choice to accept the responsibility for the repair and then they would get the part. Sent me a text only saying that my repair needed a follow up visit and they would contact me. So far I have not been scheduled for a return appointment. I would appreciate someone to fix this problem. I need hot water.

Dryer machine repairman was on time and timely, plus efficient and VERY PROFESSIONAL. He explained to my wife everything that he was doing and afterwards explained everything to me. He suggested a new hose for the future.

This experience with the washer was seamless and easy. The subcontractor, Bradley Appliance repair was professional and timely. All in all a good transaction unlike the transaction we had with our refrigerator that was terrible and caused us to rethink having a contract with Choice. You should prioritize appliances by type, you can wait on a washer but not a refrigerator which was never resolved to our liking.

The technician was fast and knowledgeable. I was surprised that Choice Home Warranty didn't want to complete the repair. The amount offered toward a replacement dryer won't even cover 1/2 the cost and the email said I could expect the gift card from Lowe's in the next 30 days. I need a dryer now and the 30 day time frame is unacceptable to me.

As of now all I can say is that it was easy interview full of the information I required. Very pleasant and helpful associates. Since I have just signed on I cannot give any information; but the price was right and it sounds like and after I have read my contract that I made the right choice. Thank you. Sheryl **

My only complaint was that I wasn’t able to pay by check. I didn’t want to pay with a card as they charge another 4%. I had to go to the bank and get cash. I never received a receipt for the cash even after asking 4 times. I was promised a receipt by the plumbing company. Still waiting.

Brian was excellent. He showed up on time in both visits, explained all the technical issues, and the new city regulations to me. Joven, his partner, was also great and very professional. The only drawback was that Choice Home Warranty covered only 51% of the replacement cost, just a little over half.

The appointment was scheduled by Choice, and the technician came as expected. Came out on a weekend, which worked for me. The tech had a few other things he needed to do, but assured me that they would schedule another appointment to complete the work. I’m very happy with outcome. Couldn’t have been any better.

I needed an outlet replace. I work from home and needed my appoint to work with my schedule. My tech was very friendly, considerate and efficient. Contacted me when an earlier time opened up, which was great because one of my meetings were cancelled. I thought he would need to cut power to repair the outlet, but that was not the case. Great service.

Our tech was knowledgeable, friendly and professional! He did the work quickly and efficiently and made my wife and I feel great about buying our Choice home warranty! Thank you again and we look forward to doing business again!

I called because of an e-mail I received regarding payment. Was informed about a money-saving account. I was able to take advantage of this offer. I apologize for not remembering the man's name, but Parkinsons disease messes with short-term memory. Thank you for the opportunity to save quite a bit of cash on my home warranty. That's the way to do business. Paul **.

I am really impressed with Brett **. He is very personable, easy to work with, and highly knowledgeable about Choice Warranty products and procedures. I will definitely recommend him and Choice Home Warranty to my friends and family. In speaking with Mr. **, I felt as though I was talking to an old friend. Sincerely Yours, Jerry **.

I was a bit dissatisfied in that it took 3 trips to come to that conclusion. I felt the repairman was very good at his job & reliable, very trustworthy as well. I am not satisfied with conclusion by corporate to deny my claim.

My heater would not come on Sunday morning. I put in a service request with CHW, and within a few hours they arranged an appointment first thing Monday morning. The technician, Lionel of L&S Heating and Cooling, was very punctual, courteous, and competent. In no time my heater was working again. I was very pleased with the entire experience.

The plumber that came was wonderful. I give him a 10. But hearing that this is not covered by Choice is very disappointing. After all this toilet is original to the house. At least 18 years old. So, I give you a 2 star for just showing up. So you want fifty more words about how angry I am. Well thanks a lot. You deserve a lot more. This is ridiculous meant time I will not bother to fill this out!

Overall great experience working with Simon to purchase my home warranty. The options were explained and the process was quick and easy! We even received a discount to pay upfront which included three free months. We compared Choice with other plans and the plan we selected was the best value for our needs.

The technician was wonderful but the company fell far short of attending to the needs of the client. The technician finally got Choice to replace the machine after several calls to replace it as there were no parts available for repair. I had to fight to get a replacement then was told 30 days to replace and I would have to pay for part of the washer cost. Installation fees, parts for installation and removal of old machine. I decided I didn’t need them anymore.

Choice sent an outstanding company to repair our garage door. The business even came on a Saturday afternoon, almost unheard of for our area. We appreciate they used a small business as well, supporting the 'little guy'. Very happy with the service provided. I almost went without a home warranty this year as I am fully capable of making 90% of all repairs needed in my home. But this really was much easier and well worth the cost of the warranty.

The Technician was efficient in fixing the issue, and flexible with setting up the appointment. Courteous. Had all the required equipment with him, including a long snake necessary to complete the job. Gave tips on how to avoid the problem from occurring again. Was able to attend to the problem on Veterans Day, saving me two days of a non-functional kitchen sink.

This pool tech was knowledgeable in his craft. This is the company you guys need to have working for you. Customer service was awesome. They were timely and very professional. Called to let me know what time they were going to be to my location and the technician also explained everything to and what the problem was and the process of getting the work approved through your company. Thanks.

We had our electrical panel breaker that controlled the dishwasher and garbage disposal trip every time we used it. We called Choice and they sent out Kade from Texan Electric & Solar Services. They were suppose to come out between 3pm-8pm but he reached out to see if I needed him sooner. Kade made sure we were first on his list, took care of the problem, made sure we had a better switch than the builder grade ones that seem to keep going out. He was knowledgeable, professional and provided great service. Will definitely recommend them.

The representative from EBO Michael was very professional and neat. He was very knowledgeable regarding his trade. Thank you Michael for doing a great job. I have found most vendors for Choice to be professional. But Michael was the best we ever had. I am very happy with Choice. Thank you Choice for sending competent people.

Great Customer Service, fast response, helped me with my online account, sent experienced technician that was able to service my HVAC. Technician explained the problem, fixed it and stated if I have any issues or questions, please call them back. I also was able to pay my service fee with a credit card.

Service tech was very informative as to what he was doing and willing to explain things so that I could understand. Was very prompt and professional. He was able to identify an issue and correct it. I would highly recommend not only the company that came out to the house but the technician as well. I will definitely consider calling them and requesting the technician for any future electrical work I plan on doing at the house.

I certainly appreciated the most kind and sincere interest in seeing that my problem was understood, then service extended in such a timely manner. Your technician Scott was on time and identified the problem immediately, and arrangements made to have repair items ordered, and time has been set to complete the repairs in a wonderfully timely manner.

My experience with your sales agent was pure HELL. He was overly aggressive, continuously pushing courage when I asked him not to. I regret filling out the form and answering the phone after experience the sales agent. I will also notify all military agencies of how aggressive you guys are so that they will no longer push this plan with members.

Called CHW and waited 15 minutes before filing online request for claim to service the dryer on Saturday. Hours later CHW replied via email the technician would be out on Monday to service the dryer. The dryer is pending additional parts being ordered, which CHW approved per the technician. CHW response to new claims is efficient when claims are done online VS by phone.

This was our third time to use our home warranty. Everything went well. No complaints. The categories on the appointment page could be a bit more detailed. The ovens we wanted worked on came with the house. The technician was very professional but could not help us. Antique ovens and no parts available.

I am very pleased with the service and work provided by NEXTDOOR HOME PROS LLC. Once the claim was assigned to them, they reached out to tell me an approximate timeline for their arrival. They fixed my leaking toilet, secured it to the tile, and replaced the seal. The team was very curious and worked hard. I would definitely recommend their services.

It seemed that my washer was not giving me a good spin. The technician checked it thoroughly and determined it was fine. My Dryer was not putting out heat. The technician determined that the heating unit was broken. He ordered the part and I was up and running in just days.

CAUTION… Choice Home Warranty is by far the ABSOLUTE worst! 1 year ago I prepurchased 5 years of warranty in advanced. This year our AC unit froze up and stopped working. I’ve filed 3 claims for the same problem since June 2024. It’s now November, they have tried to scheduled their own technicians to come out 4 times but all have canceled and don’t show. In October after many summer months of unbearable heat and many failed attempts to have Choice send out repairmen we finally hired our own technician to come who showed up within 1 hr. We sent in all data requests but Choice is still requesting more info/pictures and asking questions that don’t apply or have any relevance to the problem diagnosed. We had to pay out of pocket 3 times for our technician to come and answer questions/take pictures.

You guys gave a response right away for my request for a repair and was able to schedule a service call for next day. Thank you so much! The technician who came was extremely knowledgeable and was helpful in getting our very problematic situation fixed. I would definitely recommend the service to get other the situations resolved. Sincerely Painda

He was so nice and answered all of my questions. He was very informed. He even left with me a sheet of what could cause my appliance to stop working. I was very happy when everything was said and done. I will definitely call again if I should need any further help.

Our problem was that our clothes dryer quit working and wouldn't get hot and wouldn't fry the clothes. I notified Choice Home Warranty online and the response was very prompt. They notified me that a tech would notify me by phone when he would be out and by that afternoon we had an appointment. The tech came out and fixed dryer the next day. Thank you Choice Home Warranty. Dan

Most of the time I have received quick service from Choice Home Warranty. Service for the clogged drain was completed the following day by Simrel's Plumbing after I submitted the request the afternoon before. Technician had a delay in receiving the part to fix the refrigerator and it took over 3 weeks for that to be completed. Technician made every effort to be sure I had ice, and filtered water for a while but then they could not stop the leak and so filtered water had to be cut off. I have been very satisfied with Choice Home Warranty and the service companies they provide. It is far better than the one I had before. Almost all of the time responses to my requests for service are handled promptly and placed with a service provider.

Tech was scheduled immediately and showed on time on the scheduled date. Courteous and careful with unit. They had to return in 4 days with an ordered bulb. This was a difficult light bulb to change and they did an excellent job. Happy that I did not try to do myself which is always my first inclination. Thank you.

We were looking for an alternative to our current home warranty policy. We started looking at options and found Choice was ranked the best and our current warranty company wasn’t in the top 10. We called and received a quote and made the change. We were very impressed by the customer service rep and made the change right over the phone.

It was very easy to report my claim, I just wish they had a more quickly response time, to problems and that the repair guy would bring the parts/right part on 1st visit. So you don't have to wait another week for the repair to be completed. Over all the company does a great job.

I had an issue with my pool pump and True Edge Pro Service came and fixed my issue immediately. The technician was professional and friendly and explained everything to me what the issue was and how he fixed the issue. I would highly recommend them and use them for future services..

We have paid in since February and have never had a claim. We just got denied for a refrigerator gasket. The technician has replaced several on the same model. We switched from American Home Warranty, which we were pretty happy with. The reviews for Choice seemed good. The manager, Jean **, is at extension **. He was obstinate, said he did not have a boss we could speak with, and was the final word.

Courteous competent representative who explained process and implemented the process. He made sure I understood the requirement to reimburse the repairman at time of service and that I would be contacted to set up a mutually agreeable time for the repair. I received a telephone call to make the appointment with the repair company.

I called one day, spoke to Apple who was kind and helpful. She sent a repair man the very next day. This gentleman was knowledgeable and courteous. He had the part necessary to fix my Whirlpool washer, and it has been operating efficiently since he left. I would highly recommend Choice Warranty as well as the service technician who came to our aid. We've had the warranty since we moved in this house over a year ago, but had not had any problems until this problem occurred.

Luke, sales specialist, was very efficient helping me get overlooked discounts and he was a good listener letting me explain my situation with my previous warranty company. He quickly responded and explained my warranty policy. I was able to switch my coverage with ease. The company provides a clause that would not have me to lapse in coverage time.

This is the 3rd time something has gone wrong with this refrigerator and each time Choice Home warranty has found a exclusion in the contract. This latest problem cannot be fixed per the technician that you sent to repair it. Whirlpool has acknowledged the part is no longer available and also the entire door is not available. CHW always finds a way around solving the problem.

Choice Home Warranty has always responded within a couple of days telling me the name & phone number of a professional to repair or replace what is broken down. These professionals have been very knowledgeable in the area needed. I would recommend Choice Home Warranty to anyone in need of a home warranty company.

Great job done by Tim (technician’s name) knowledgeable and friendly attitude. After running some tests, he figured out what could be the problem with the microwave. He did explain the problem and the process needed to correct the problem. Once the repair was completed, he proceeded to run a test to confirm the results and make sure that everything was the way expected to be. Thank you Tim for a job well done.

When they get a person to repair an item, it is great. It just takes a very long time for them to get a repair person. The times I have used their service, it has been over a month before they can get a repair company to do the repairs.

I am deeply disappointed that CHW did not honor my claim for a dishwasher repair. This is the first time they denied a claim. I still don't understand why. The dishwasher door handled was broken. I ordered the part, had it installed by a CHW recommended technician; the technician put in the claim. CHW denied it. Don't know why.

Easy to file a claim. Getting someone to your house takes longer but when they come they do a great job. Over the phone placing a claim is hard, I recommend always place claim online. I need to find out why I pay a higher service fee than family members. I have got them to join. I pay & 85. They pay $65.

I wanted to speak to an actual person to register my claim. The phone number given said this was possible, but would NOT allow me to speak to a person. It was just by luck that I found the right number. Technician came on time and was excellent. He fixed the problem and told us what to do in case it happened again.

Apparently my fridge is Old. My compressor was on its last leg. It sounded bad. I had my fridge for more than 15-20 years. Poor thing but the technician that came Appliance Central, ABIOLA knew what he was doing. He was very thorough. He said he would put in a report and I would hear from Choice and he was right. THANK YOU CHOICE and THANK YOU APPLIANCE CENTRAL.

Garrett at Comfort Pro is a great technician. He’s very honest and helpful and gets the work done done quickly. I would recommend him to anyone that needs work on their heating, air conditioning or water heaters. Garrett is the owner of the company who works very hard to make a reputation for himself.

I am a new customer to Choice Home Warranty and was pleasantly surprised with the ease of reporting a claim. I actually spoke to a person who was so helpful and concerned about my problem. I am a dinosaur when it comes to technology so speaking to an actual person greatly reduced my anxiety.

I am very please with Choice Home Warranty. They are very reliable. The technicians they hire are professional, prompt and very knowledgeable. I was with another warranty company before choice who was unprofessional. The technicians were shady and unprofessional. They would tell the company they were at my house and finished the job when they never showed up. That is why I went to Choice and I have never had a problem with them.

Our claims have always been processed quickly. Anytime we have questions and phone in, someone is always available to answer our questions. The staff has been friendly and knowledgeable. I have recommended Choice Warranty to friends and family because we have been satisfied with their services. We have Choice Warranty on all three of our homes.

Very happy with Nathan at Rankin Heat and Air. He was very professional and explained and then executed the repair. We contacted Choice because A/C was running but not cooling our home. We have had good response from Choice in the past and that was the same good experience.

Leak repaired by a skilled and courteous technician. He called ahead to advise ETA. Upon arrival on time, began locating and identified leak in about 30 minutes. Took care of the problem, picked up debris and put it in trash can I provided. Was friendly, courteous and acted in a professional manner.

There is a general lack of urgency in getting repairs scheduled and accomplished. Several years ago it took 3 weeks to repair my air conditioner. Including the fact that Choice could not get a vendor to accept the job. My current claim is going to take 12 days to replace the control panel on my refrigerator. Considering cancelling my contract with Choice.

Quick courteous service. The A/C fan was replaced. The repair team came out the day after I posted the service request, determined the problem and ordered the part. The next day the unit was repaired by early afternoon. The A/C unit is cooling again and all excess noise in the outside unit is gone. I highly recommend the company.

Brandon was so helpful and answered all of my questions. I am excited to start working with you after being with AHS for 12 years. Brandon offered me several options and took the time to explain each one in detail. He also explained which plan would save me money either by paying monthly or one year. He also offered a plan with a three year payment guarantee.

Choice Home Warranty was very timely in assigning a vendor for my repair. The company that the warranty company sent out was very professional and the repair was done quickly and completely. I was happy with their service and I would use this company in the future and recommend them to others.

The whole process was easy from submitting a claim to have both visits from the service moved up for sooner appts. Parts were ordered and were going to take a while to arrive. Luckily they came in sooner than expected, and we were called to arrange earlier appointment. The washing machine works great!!

After I was able to communicate with CHW, my experience was great. The technician was prompt, professional, courteous and knowledgeable. The problem was the website. It listed the option I needed but then didn’t have options to complete the request. It was very frustrating.

I am very pleased with the service, Rob was courteous, knowledgeable and explained to me what the problem was after his evaluation. He had with him the part needed for repair and that was huge because I woke up that morning to a temp of 62F in my house. He obtained the approval of the company immediately and repair was done fast and I was able to enjoy the warm house shortly after. I am very happy with Choice warranty and I would happily recommend it to others. Thank you so much!

A NO SHOW two days in a row with not even phone call or message from tech or company. This is worse than terrible service, sitting home two days waiting for nothing! Sorry I purchased this warranty from CHOICE WARRANTY!

I’ve had two people come out to help me with my furnace Johnson Heating and Cooling and AAA Heating and Air Conditioning Inc. Both of these men were professional, knowledgeable, fair, truthful, and pleasant. I would welcome either of them back into my home to work on my appliances anytime. I am, very happy with the vendors you’ve chosen to represent your policy.

Very professional, on time, very informative answered all questions. Explained every thing we needed to know about the air conditioning system in our house. Will call in the future if we have any questions or problems will call if we have anything come up that they can assist us with.

The technician and his company were amazing to work for. Choice only wants to pay what you think it costs for a new unit. It doesn't cover tax or even the same unit because you don't pay retail value. Kind of a joke! I am happy that you offered a check instead of just saying I have to go to Lowe's. A check allows me to look for a better deal.

Called on Wed for AC not cooling. Received a response email that said an appointment was set for Monday (5 days later). 5 days of no cooling. Not happy with turnaround time. Expected a quicker response time as I live in FL. But satisfied with technician work. Now looking for new home warranty company.

I recently had a service visit through Choice Warranty, and I am incredibly pleased with both the warranty service and the technician from Daugherty Plumbing who came to my home. From the start, the communication with Choice Warranty was smooth and clear. They were prompt in responding to my service request and made the process easy to understand. I appreciated how they kept me updated on the status of my claim and arranged for a technician to visit in a timely manner.

My washer died and once filed my claim they got back with me right away. Last time this happen it was during COVID and took while due to the shut down. So this time it worked great and heard from repair person few days after my claim. As turned out the washer died and could not be repaired. Your people responded quickly and now waiting for my eCard so can purchase my new one. Only complaint is they said it takes up to 30 days to get the E-Card. Fortunately Lowe's is working with me so can purchase and have my washer within few days and once get the card credit my account. Thank you.

A prompt and thorough diagnosis paved the way for a swift resolution to the issue at hand. As someone who has just joined the company, I was genuinely impressed by the professionalism and efficiency demonstrated during my initial interaction. It left a positive impression on me, showcasing the team's commitment to excellence right from the start.

Tried to get my floodlight taken care of and denied service due to wear and tear. I purchased the light a month ago, what wear and tear? Light was still flickering. I suspect and was told by others it could be the wires. The person that came out was very courteous and respectful, no problem with him. I don't know what his report said but I know my light needs to be fixed. I paid $75. to be denied? I now must get an independent to electrician to fix it. You should refund my $75.

Joshua was courteous and polite. He had everything under control. Good knowledge of his job. He was in and out in a timely manner. I would recommend him for other jobs in the plumbing field. Keep up with the good work Joshua. I would have given 5 stars but there is always room for improvement for anyone.

He was amazing. I wish it was more people like Mr. **. His customer service and attitude was awesome. Very phenomenal. Job well done. He was very professional and took pride in his actions. Glad I was finally able to meet him. I'm one satisfied customer if I need service again I recommend Mike to anyone, fam or friends.

Washing machine started making noise and shut down. Call Choice Home warranty and they scheduled a technician visit the next day. The technician came on time. He gave his analysis to Choice. Judgement by Choice warranty was that the washing machine repair in not worth and they gave me money for replacement to buy a new washer.

The plumber who came to my home was very knowledgeable and courteous. He quickly identified the problems: bathroom tub drain was not sealed properly by the previous owner; and bathroom faucet was improperly installed by the previous owner. He made the correction to the drain, and submitted a request for a quote for another. I highly recommend him for any plumbing work needed. He provided outstanding customer service!

We filed a claim with Choice re issue with LG refrigerator - Water leak - Got prompt reply and update on action being taken by them -- Previous claims on other issues (HVAC) were promptly handled and resolved to full satisfaction -- Expect that this will be also similarly handled and resolved.

Scheduling the appointment with phone call and online has been easy. There was a change in time for the plumber who came out and we weren’t home. Our house cleaner let them in. It would be nice to get a phone call from the tech in advance of coming out, so we could be here.

Our dishwasher decided to stop working. The control panel would not light up. Contacted Choice Home Warranty and filed a claim. Within hours we were given the name and details of the technician with appointment date and time. He came the very next day, contacting us 30 minutes ahead of time to give us estimated arrival. He arrived on time, was professional and had our dishwasher up and running within 1/2 hour. Perfect service!

Had a company perform a fall tune-up and said my heat exchanger is cracked. In less than an hour after submitting claim with Choice, Bob from B&B HVAC was at my door and provided a "second opinion". He said it was a false alarm and the furnace was fine. I appreciate the honesty and integrity that he exhibited as a representative of Choice.

The repairman discovered that the water line was freezing up due to the temperature of the freezer. He reset to manufacturer recommendations to solve the problem. At this time the water line has been frozen up twice. I'm not sure if the problem has been solved. I will contact repairman if problem persists.

They arrived on time and gave excellent service fixture problem. Thanks very much. I would recommend Choice to my friends. Thanks again for the excellent service. I’m running out of words. The refrigerator is work is working again. Thanks for the good work. I’ll call you if I have any questions.

The electrical Technician fixed my garage outlet in a timely manner. He also provided answers to some questions that were I requested answers for. The Tech also came quickly and he repaired the garage outlet as requested. I would request this tech again if needed in the future.. Thank you for your assistance.

Fast respond. Helpful staff. Good prices. Experienced companies. Time saving and good communication. I recommend them to all my friends and family, They were the best choice I ever made. I had a good experience with Choice Home Warranty, and definitely I will renew the contract with them. Thank you

The whole experience was great. The tech was in and out and done in 20 minutes. Truly I never had used a home warranty and I’m very impressed. I was worried that I would end up being hassled to purchase add-ons. I saw the tech for about 5 minutes at the start and the same when he was finished.

Our $5,000.00 + oven/stove top range needed to be replaced and the very most we could receive was $660.00. We won't even come close to being able to replace our unit. This appliance was a major selling point with this home. Not very satisfied with their replacement policy. I'm so very sorry that we extended our warranty. It's not worth it.

Called Choice Warranty yesterday. It’s been over 24 hours. Still haven’t heard from a contractor. Is this the way it’s going to be again? Your sales team says no problems when you sign up but this what you get after the contract has been signed! I will be hard to keep me as a customer if this kind of follow up is what Choice Warranty offers.

I have had Choice for one year. Sadly, they will harass you endlessly if you do not renew. They make it nearly impossible to stop their AUTOMATIC RENEWAL. When you speak with their RESOLUTION Dept, they are very rude and do NOT try to help. DO NOT CONTRACT.

Technician is good, came on time and called beforehand regarding his arrival time and explained about the issues, gave correct recommendations to fix the problem. But disappointed that Choice warranty did not cover the repairs to the water heater leak. This is a common water heater used everywhere. They should be covering these common issues.

Very happy with Noah, very knowledgeable. He explained my plan and coverage perfectly and went through step by step with me so I would have understanding about my policy. I was very pleased with his patience explaining everything to me and my wife. I would highly recommend Choice Home to anyone

I went to Jamaica for my dad’s funeral. Upon arriving home I noticed water coming from my garage. When I investigated only to find my hot water heater tank was broken. With the loss of my dad and this what else could have happened so I called Choice Home and immediately they started to assist without any added stress. A technician was out the next day and they were prompted in installing a new heater in a timely manner. I would highly recommend them to anyone.

Not happy with the process of reporting. This unit will not get fixed because you are saying it’s not normal wear and tear, I feel like they’re saying I or someone tampered with it and now they won’t fix it, not happy. Will appeal this decision due to the unit being older and no one has been tampering with it. It has been getting service every year.

After spending 3 weeks to get a tech assigned for a microwave repair I bought a new one. Silly that I spend for a warranty but can’t get service within a reasonable time frame. After I bought a new microwave and installed it there is nothing that can be done for a reimbursement because the issue was never diagnosed by a certified technician. Personally, I feel that a call from a tech could take time, but engaging a technician should be done in a time period sooner than 3 plus weeks. The follow up on my original request was non existing and I felt like I was begging for a service that I already pay for.

The experience with the Choice claims process was flawless and prompt. Very satisfactory. The AppliancesCare service was responsive with good communication, and a competent, friendly technician. This was first claim. High praise.

The timing on this claim that I submitted was excellent. I can't say that has happened in the past. I got ahold of Choice in the morning and I had the company respond that afternoon saying they would be out first thing the next tomorrow morning. They came and installed a broken spring which fixed my garage door. But what I am concerned about is the fact that he only replaced one and he said that choice would not pay to have both installed at the same time and that I would have to submit another claim when the other one broke. And he did say that it would break in the very near future because they always do. They should really be replaced both at the same time. So I once again will either have my car locked in the garage and unable to get it out or outside without being able to get it in until the second spring is fixed.

Put in claim for my pool heater. YOU said it wasn’t from NORMAL WEAR AND TEAR. Really!! I’m waiting on my appeal. If I lose I’m DEFINITELY DROPPING YOU. I think your decision is appalling and poor decision to say the least.

Appliance Nerd has been a joy to work with. Every time CHW has referred us to them, they have responded quickly, diagnosed the problem efficiently, and resolved the matter. We have been very happy with Choice Home Warranty on the whole. We have been with them since we've been at this address, almost 2 years, and we've only had one problem.

To be fair we just signed our contract yesterday, so haven't used the actual repair part. But if that part is as smooth and easy as the first this program can really be beneficial for seniors on a budget. Be sure to ask about the veterans, senior and first responders' programs.

I am 80 years old and a widow, so a home warranty is necessary for me. Choice Warranty worked hard to find a plumber to fix my shower leak. It was hard to find someone to come to St. Joseph, MO. Dragonfly sent technicians to my house and they fixed the leak. Great service! Thank you!

Tried for weeks to get service on my clothes washer. The technician came from a distance. He was not told that the washer was a stackable washer/dryer combo. I have no complaints with the technician, he has done the best he could. The technician was personable and knowledgeable.

On 10/7/24, we reported a leaking water heater. A technician was assigned on 10/23/24 to come on 10/24/24. The notice was given 17 hours before the appointment, and we were 300 miles from home. We had to reschedule for the following week. The technician did not come at the appointed time and could not come until the evening, so we rescheduled again. The technician did come at the rescheduled time and was quick and courteous. I am disappointed with the timeliness of handling this claim and the extra cost to replace the water heater - which still has not been completed as of today 11/7/24.

I contacted Choice Home Warranty for Assistance and they were told I was assigned number and a person that would contact me. I never heard from anyone so I went out on my own and found someone to repair my air conditioner. The repairman that I found was very cordial and quick to respond.

Water dispenser on refrigerator door not working. I had changed filter before placing claim but did not fix. He also did the same with same result. According to tech we need a new part and new Samsung filter which I have ordered waiting on new part and return of tech.

I was disappointed in that I can’t pay by credit card. It’s cash, check or Zelle. That’s a major problem since some only have a credit card to pay for the repairs. I don’t have the extra funds in the bank for big repairs, that was the whole point of getting a policy. Thanks.

This survey was sent to me several times for this claim, that has not been fulfilled Here is the level of service I have had with this company since my contract was signed. Continued fails in communication and contract loop hole that make the claim filing process a disappointing and often unfair determinations, the appeals process is slow, and unclear. I am stuck here as a homeowner because the services are needed however this one of the worst experiences with your company that I have had.

Ordered the replacement part and set up a scheduled day and time to come back to install the replacement part.

Rather than replacing my appliance, I received credit for less than half its value, which is roughly what the repair cost would have been. This is not acceptable to me. Good reviews hinge on customer satisfaction, something to consider. Despite reaching out to various customer service representatives, my issue remains unresolved.

The service and repair technician were excellent. Dealing and service with Choice Warranty to finally resolve this issue was a bad experience. Took over 21/2 months to resolve. Communication skills was below average, no urgency to help solve issue with customer, and deterred me from talking to a supervisor. Will not be returning to Choice Warranty after contract expires.

Certainly! Here’s a glowing 5-star review for Luis:

My wife's sink was stopped up and the plumber did all he could. However, it was unable to be fixed. The plumber indicated he would refer this situation to Choice for guidance. He indicated there could be a pipe broken. I have not heard anything else. We need her sink fixed. What is the hold up?

Very pushy sales people hounding to make decision immediately. Act very much like sleazy used car sales vs a professional company. Need to allow people time to review docs. Price kept changing as had two people calling. Kept requesting sign up now, had to make decision immediately if want a 6 year policy at lower rate. Would not listen or let me talk. Rude, pushy and unprofessional on my opinion.

This is from my last claim. Both toilets needed the internal workings. He was successful with the main bathroom but the one off the master bedroom has not held water in the tank or bowl from day one. I called and got a return from the same man and he said everything was fine and did nothing. I haven’t used it but check and it’s empty and smells so I flush and it fills and empties on its own. Otherwise I’ve been very pleased with other claims and solutions.

Great, friendly service. Called when en route and arrived early of appointment time. Knew what the problem was as soon as we started saying what it was doing. Had part needed with him. He took ice maker completely apart and replaced with new parts immediately. He Cleaned up work area very good. Took old part and trash with him. Would highly recommend. Very knowledgeable and upfront and honest.

First time using my home warranty policy. Setting up a claim is easy as logging in and filling out a simple form. Repair shop called the very next morning and arrived at my home at the requested time. my dryer was diagnosed and repairman said it would take 3 to 5 days to get the part. This was a real bummer since we use our dryer several times a week. Luckily the part arrived within 2 days and fixed on the 3rd day. Company used was very professional and courteous. The only reason I did not give 5 stars is due to the initial length of time given. This really put us in a bind but they did get it fixed sooner. I can imagine the wait if it is the middle of summer and an AC goes out.

Had a terrible experience. My refrigerator would not cool. Technician said I needed a new compressor and 3-way valve, dryer filter, brazing material. The compressor was covered by the original manufacturer's warranty and would provide the part so Choice had no compressor expense. Choice messaged and said they would not cover the extra money ($510) to cover the 3-way valve, dryer filter, brazing material, and extra labor hours. They argued that was considered a modification to the compressor, and those parts did not fail therefore it was not covered. However, the new compressor cannot be installed to the existing dryer filter equipment because they were incompatible.

I called Choice Home Warranty about 3:00 on Monday because one of my garage my doors would not open. The warranty company responded quickly and had an appointment set up for me the next day. Pablo came early and identified the problem and went right to work to fix it. He was very nice and I was very happy with the service. I will recommend him to all my friends!

Filing claim online was easy. It took a few days to get a repairman lined up and a few more to get him to our house. By this time I had already had lots of food to throw out, as my freezer compartment had been full. Repairman was excellent. Friendly, clean, on time and professional. He determined that the compressor had quit working to full capacity, as it was barely running. He turned in his findings. Choice Home Warranty immediately deemed that it probably was already bad before our effective warranty date. It shown no signs of distress till after the effective date, but CHW said just because we weren't aware of the problem, CHW deemed it a pre-existing problem.

Please don’t ask me for a reference for your company because you would not like it after the way I was treated. I think your company is deplorable but since I have a contract and you take money out of my account we are married for a while longer and then I am gone.

My technician is amazing and explained everything he was going to be doing. Very professional and kind. To my understanding he cleared the main drain however, the sink is still clogging up and I noticed that the sink is leaking in the basement. I submitted another claim. I would highly recommend. Thanks to the technician.

Mr. **, came to check my Heating system. He made sure the were any problem with my System. He let me know what I need to do to keep my system working. By the time he came to see what was going on with the system it has came back on. So he reallyy didn't have to do anything. But still check it out.

Had a major back up. They got it done, the tech checked and double checked that the clog was gone and water running smoothly again. Would definitely recommend this company for any major plumbing issues. Although it took choice a few days to find the right qualified company for our problem with septic, it was worth it in the long run to know it's fixed correctly.

The technician showed pride in his appearance vehicle and work. He cleaned up after his job and did not leave a mess. He Communicated very well, notified me that he would be to my location in 30, took the time to show, explain his work and That cause of the problem with me. He did not rush through the job, but had it done in a timely manner and efficiently. The company and the technician made the process very easy and pleasant. I would and have recommended that company to friends and relatives.

After my dishwasher was diagnosed as unfixable, my case manager, Sean, although professional, said he could only give me $246 to replace it. The manager at Lowe’s, Cam, said was a “lowball” offer, adding that it would take $486, plus a $41 hose to accomplish the replacement properly. Sean said there was nothing he could do. I’m very dissatisfied with Choice’s policy of not taking care of its customer properly, the way a warranty should. Make it right, the way you’d take care of me, the way you’d take care of your mother or father. Andy. **

My freezer was making a lot of noise. I contacted Choice and they took it from there! The technician they sent was friendly and professional. He kept me informed about what he was doing and let me know what the problem was. I will recommend Choice Warranty to all my friends and family.

We recently bought a 7-year-old house. The refrigerator's ice maker froze up and could not be removed and examined. The Whirlpool tech sent by Choice found a way to remove the ice maker and pinned the problem on door left ajar, rather than a mechanical issue with the ice maker. It is comforting to get an honest appraisal that did not involve expensive replacement equipment.

Just wanted to take the time and say you guys are doing a great job. You guys coming thru in a fashion matter with claims. Just waiting for them to come back and fix my washer, as soon they fix my washer I can add more to the comments. Thank you.