Choice Home Warranty Reviews

Placed claim in for dishwasher leaking during cycle. I’ve added a photo of the water coming out the bottom of the dishwasher as the cycle completes. I placed a claim in today. Person on the phone was very professional and helpful. Thank you very much. Looking forward to my repairs. Always quick response. Thanks.

Submitted a claim service request for a plumber and have not heard anything back in over 24 hours. Our previous home warranty company would have had someone here within that same time frame. Plumbing systems should hold a priority in getting things serviced and back in working order. Very disappointed with this service company.. Will most likely cancel and find another company with better quality for customer service.

The technician was awesome. The only problem was the follow up email stated he would arrive between 3pm - 8pm. He actually arrived around 1pm, but he waited for me to get home to fix our dishwasher. The technician was kind and courteous. He arrived promptly on the first visit. He diagnosed the problems and told he would return once the parts were received. We received the parts last Wednesday.

Eduardo: The serviceman took plenty of time to be thorough. Problem: The heating unit was no longer putting out heat in our dryer. He fixed the problem and dryer heats up better than ever! He checked every possible problematic cause and repaired any parts that needed to be replaced. Thank you to Eduardo through L A Best Appliance Repairs.

Kurt responded to my inquiry for information on your services right away, I was impressed how quick I got the response. Kurt gave me all the information to set up a new account for your services. I had American Shield and it was too expensive. I choose to go with Choice Home Warranty for better pricing and same service. I appreciate how Kurt explain what I would need to do. Thank you so much!

⭐️ 1-star review: Avoid Home Choice Warranty – waste of money. I strongly do NOT recommend Home Choice Warranty. My AC system is 15 years old, when it is expected to last only 10 years, and I’ve maintained it well to keep it running those extra 5 years. When it finally needed replacement (as the technician clearly recommended to avoid wasting more money and risking days without AC), the authorization team denied the claim. Their reason? Because the outside unit was “dirty.” Really? It’s an outdoor unit. It’s going to get dirty under normal conditions, no matter how well you maintain it.

I haven't used any coverages yet, but according to what I've read in the coverage description; they offer great coverages! I'm happy that I purchased this protection, and I'm looking forward to repairs or replacement when I need them. Thank you for offering such great services! Myself, along with many other homeowners greatly appreciates this type of service. Thank you; Tommie **!

Fast service and good job. So my house’s problems and issues being solve by Choice Home Warranty quickly and friendly. That's why I stay with Choice Home Warranty longer. Now I will buy one more property with CHW. We hope CHW keep doing good job like that. Everybody only buy CHW… very good business.

We reported a problem with Air Conditioner - got a claim number quickly. Then discovered that it was a lighting issue so reset breakers. Then called to cancel. After reset of breakers, both A/C were ok! Called A/C company and scheduled a check up to avoid future issues. Thank you for quick action!

The time it takes to get a technician takes too long. I have an issue that has never been resolved. Claim **. TotalPro keep saying that it was a crack drain tile which was impossible due to the fact the drain did not go behind the cabinets. Multiple delays and several missed appts. I had to pay for another contractor to repair a leak in a water line.

I submitted a claim for my electrical system and within minutes received confirmation that someone would be at my home the next day! This is the first time I have received such a quick response and I really appreciate it! Thank you Choice Home Warranty, appreciate the fast turn around!

I filed a claim with Choice Home Warranty for a broken air conditioning unit. CHW sent a technician from a company called Advanced Air Solutions. The technician quoted me $2,544.00 in out-of-pocket charges, and at least $1,829.00 of that amount appeared to be fraudulent or unnecessary. When I tried to get an itemized invoice, the assistant at the contractor's office hung up the phone while I was on a three-way call with a CHW manager. Since then, no one has responded.

Whirlpool tech was very professional, knowledgeable, and very quickly fixed the problem. However, it took almost 1 week for HomeWarranty to schedule the visit, which is considered too long for these situations. Per the tech, this new dishwasher door issue was caused from prior June 2025 HomeWarranty assigned plumber when fixing the dishwasher hose/pipe issue.

Choice Home Warranty selected an excellent contractor. They met their scheduling obligations and fixed my unit. We now have air conditioning again! Jesse especially took ownership! Choice Home Warranty selected an excellent contractor. They met their scheduling obligations and fixed my unit. We now have air conditioning again! Jesse especially took ownership!

The technician was very personable and knowledgeable. He answered all my questions and never once made me feel like I was bothering him. He checked my air conditioner for Freon and other things. He helped to put my mind at ease. I'm hoping my AC unit is good to go for a while. As far as I could tell, he did a great job. Thanks for the repair, Choice Warranty!

We recently had a service call through CHW for our A/C unit, which was installed less than a year ago. The unit failed due to a manufacturing defect. This specific make and model was selected and installed by CHW as part of our warranty coverage. While the technician was prompt and professional, we were required to pay a service fee for the visit. Given that the unit was both newly installed and the failure was due to a manufacturer defect—not wear and tear or misuse—we believe this charge should not have been our responsibility. We respectfully ask CHW to reconsider their policy in such cases and reimburse the service fee, especially when the equipment was chosen by CHW and is still under warranty. We value the technician’s service, but hope for a more equitable resolution process moving forward.

It took almost two months and I got the run around from customer service. Choice assigned three technicians before I got resolution. The outcome wasn't satisfactory. The washer I have cost $800 and choice wouldn't replace it and only offered me $400. CHW failed to replacer my clothes washer with a washer of equal or better value. The customer service representatives only gave me two options when it came to service. One was to have another tech assigned and the other was for me to find my own tech and that tech abide by their unrealistic expectations.

I've had Choice for a couple of years now and would not recommend this to anyone. Communication is horrible, scheduling appointments is bad and they do not pay attention to detail of what is needed for repair/replacement. My dryer was serviced at least 5 times and this should have called for a replacement but was told that because "I" didn't submit the claim as it being the same "claim" that they treated it as a new claim each time. Did not make sense and just another way for them to take our money.

I have been a member for some time & the claim fee keeps rising? And the price of the monthly payment fee rises also. I am on a fixed income & soon I will not be able to afford coverage. Is there any way I can get a loyalty discount or senior discount?

This was the first visit by S.D. Tech Heating & Cooling LLC. Mr. Allan ** gets a rating of 10. ( I will write more on the review when the the job is completed on July 3rd. There is no more that I can honestly say at this time. I will write a review at that time.)

The repair portion of the claim went great. The check and the installation was very good. My only complaint was the time it took from the time the ticket was submitted until the repair was completed. It took over a week. I do understand that this is a time of year when air conditioner issues are at their highest. EP Comfort Heating & Cooling LLC was good and we will use them again.

Technician was prompt, called ahead of time upon his arrival. Customer service was good and the contractor was one I'm familiar with. Knowledgeable of his job. I would recommend Choice Warranty to friends and family for all major needs such as appliance, HVAC, Bathroom, etc. Thank you for allowing me to share my experiences.

Choice suggests their website support can be used to follow up on everything related to claims, but that has not been the case on my recent claim. It has been slow, and I had to request updates to see them, also the virtual chat removes the customer (my) comments. I am a bit disappointed.

Air Conditioner (HVAC) not cooling. Called the claim in on Friday afternoon and received an email from Choice Home that night with information on an established appointment with an AC contractor for the next day Saturday between 11am and 3pm. The contractor arrived around 12 noon on Saturday and got the system partially working again but couldn’t complete the repair because he would have to order a valve that regulates transfer of freon within the system. The contractor indicated it would be Monday before they could order the part since the parts company was closed until Monday. We will have to limp the AC system along until the part can be obtained and installed, hopefully early next week.

Submitting a claim online was easy and to check if our plumbing problem was covered. The claim quickly emailed us with what to expect next and how. Since our problem was not catastrophic a plumber appointment was scheduled within 48 hours. The plumber called ahead to inquire if he could come earlier and arrived on-time. The problem was resolved with a temporary fix until replacement parts arrive for a proper repair.

I've used Choice so far about 5 times. I have had ZERO issues with getting anything repaired. Just call and pay my small fee, choose my appointment and wait for the repair person to come fix it! In my opinion, Choice is definitely worth my peace of mind knowing whatever may happen, I'll be in good hands.

The owner was very professional and knowledgeable. He explained what was happening with my exhaust fans and told me what to do to resolve my issue. He was polite. He put on shoe covers after entering my home without me having to ask him to. He also cleaned after himself and left no debris.

We took these warranties on both our new (to us) townhome and the loft that we own. We have never used it for the loft, so far, but used the heck out of it for the townhome. In every instance it has worked out very well. We do believe that the reason for the warranty working for providers is because it offers them an opportunity to upsell. And we have gone for it in two cases.

Choice responded right away after filing my claim on their website. I heard from the repair company soon after that. I was extremely pleased with the service person, Tracy, was prompt, explained everything, and told me some things about the refrigerator that I didn’t know. I would highly recommend both Choice and their service company.

Was taken care of in a timely fashion. The people that were sent were topnotch, very polite people, pretty efficient, knowledgeable, clean and very respectful. Thank you to Choice for Marty. Everything was taken care of where I am on hospice my last days of being on this Earth and you guys took care of me. I deeply appreciate it. God bless and thank you.

I receive two requests to tell us about my experience and it has not been completed as of this morning. Choice Warranty will not give me a breakdown on the costs and what I am paying for. Currently I am dissatisfied. Previous claims I was paid pennies for the cost of a new appliance, which I had to pay the difference. Now the new Hot Water Heater has not been installed and no costs breakdown. I am not satisfied with this company.

I’m deeply concerned about denied claims. We purchased this home warranty for an extended period of time and now we are concerned that older systems are not actually covered which is of huge concern and not what was sold to us. Most recently our disposal stopped working and the tech came out, we paid him the service call fee of $100 and then when he told us the unit had to be replaced he said the claim was denied. Since we still needed it fixed we had to pay an additional $310 to have the replacement part and labor for installation. This should not have cost us $410. The tech was great but the denied claim has still not been explained. The $100 should have gone toward the the total and not in addition too.

If I could give zero stars, I would actually give negative stars, which would be my true rating. Somehow, the technician diagnosed that my AC unit needed to be replaced, and CHW denied the claim as routine maintenance. That is just about the silliest thing I have ever heard. I even followed up with the technician, and he told me he reported everything he told me after the service about the unit needing replacement. Other than CHW trying to get out of a high-cost claim, I do not know how such a huge difference between the CHW denial and the actual diagnosis could occur.

Every time I call, it is impossible to get a live agent. It is very frustrating and disheartening. I am trying to get a water heater. We pay a hefty amount so we can get help for emergency situations like this but can't seem to get help. I have already taken a day off from work to get the job done, but I can't seem to get in touch with anyone to confirm.

The service provider called me before arriving, which I appreciated. He was very professional and courteous. He wore booties when entering my home, checked my system thoroughly, and made sure the dogs didn’t get out. He did need to borrow my ladder, but overall, he was very professional and respectful throughout the visit.

Home Mech LLC is phenomenal! He’s worked on my unit 3 times and has gotten me right each time! He’s fast and efficient. He also answers the phone when you call which is rare. He thorough and explains what the issue is. I would use him each time if I could. He is a fantastic contractor.

My A/C stopped working at about 10:30 at night, but it was cool outside so it was not too bad. I called CHW at 7:40 the next morning and they got me an appointment for between 8 and 12 the next morning. I called Lioness Air Conditioning at 4:45 in the afternoon to make sure they were going to be there the next day and expressed to the lady I wish they could come sooner. At 6:20 that evening I received a call from Lioness and he said he could be here at 7:40 if I was ok with that and of course I was. He came at 7:40 and fixed my A/C! I was super happy and he was great!

Eiman handy services was efficient, and quick to fix my leak. He came early at my request because we had to shut the water off. He was polite, careful with my floors and explained exactly what he did. I hope to see him for my next plumbing problem if needed.

My hot water heater served me very well for the last 21 years but it started leaking so I knew it was time for a replacement. I have been a Choice Warranty customer since 2016 so placed a claim to replace the unit. I received an invitation from a claims representative for a conference call since I had questions on the non-covered charges that I would have to pay out of pocket. Jessica went through the needed expenses and gave me the amount that Choice Warranty would cover under my plan. The technicians who came to replace the unit were very courteous and worked hard to do the install. They cleaned up in a timely manner. I know the new heater will not hold up like my old one but will keep fingers crossed.

Extremely disappointed with Choice Home Warranty. They consistently took my monthly fees but the moment I needed real help, they backed out. When a repair exceeded $500, they suddenly found loopholes and excuses to deny coverage. It felt like their business model is built on avoidance rather than assistance. In my experience, they’re not trustworthy and offer little real value when it counts most. I strongly urge others to steer clear and look elsewhere for a warranty company that actually honors their commitments.

It’s been four days now and no repair person came to my house yet. I am very upset on the services that you’re not supply me with and I may cancel my remaining contract. Please contact me so I can get my air conditioner fixed. Why it takes so long? I don’t know if this is not the way I want to business.

I thought the price was high. My home warranty only covered the broke belt. The other I covered. Over 500 additional for maintenance of rollers and one other small thing. Not covered by warranty. There were 2 different days sent and 3 different times that the tech would be there. It took 7 days for repair. Had circumstances been different, this could have been a big issue. As I could not have gotten my car out for a week.o

The technician was wonderful!!!! Polite, skilled, hardworking. It took nearly a month for Choice to get a technician. Please reach out to her for anyone in the Kansas Missouri area. No problems with technician but we would have liked a quicker response to our claim. It took several weeks to get someone and the first person was a no show. Then you reached out to another person and we were delighted with her. Thank you for choosing Punky. She is great!

I thought my AC was broken. I applied online. But then it started to work again so I called for cancellation of repair request and asking if AC maintenance was included in my contract. The agent patiently answered my questions. And told me that the maintenance is not included.

Your representative, Martin- extension **, was on top of my request for policy info and handled my questions quickly. We have had similar home insurance coverage from AHS for a number of years and decided to see what the market was like. After a short conversation with Martin we decided to make the move to Choice.

The last claim I put in for my washer the guy was awesome even though he didn't keep me updated of what was going on. I had to contact him after a week went by. But it all worked out once he got back to me about what he was waiting on parts and he came a few days later and fixed it. Haven't had any problems yet.

The entire process of making a claim was very disturbing. Multiple telephone calls waiting for my case manager to call me back. A $500 gift card to Lowe's for an $800 dryer was an insult. And, I have to wait one month for the card. I have so much more to say but I'll leave that right here. I own a real estate company and we send all our business to Choice. That will change moving forward.

Our air conditioner stopped blowing cold air on Monday of this week. We then contacted the warranty company, which sent a tech from Cool Storm Air Service in Metairie to our home. Within minutes, they identified the problem with the capacitor and replaced it. The air compressor began working immediately.

My name is Jimmy ** and I live in Lufkin, Texas. I have had a contract with Choice Home Warranty since 7-1-2019. On June 9, 2025 I started a claim on my freezer. It was not freezing correctly with the temperature varying from day to day. Choice Home had assigned me 2 separate technicians of which no one showed up as of today. I contacted Choice Home daily and still received no firm action, just a note, "We will help you as much as possible." Danielle offered me $300.00 to go toward either getting my freezer repaired myself or toward buying another freezer. Today I cancelled my policy and would not recommend this company for home warranty work. I lost quite a bit of food and they made no effort in giving me money to replace the loss. Fed up in Texas.

Pump connections leaking. It took four days to get a repair company. The company never contacted me directly and when I called them, they stated I didn't confirm the appointment Choice set up. That being the case, I wasn't on their schedule to receive service.. I called to confirm and left a voice mail after no one answered their phone.

We had issue with our Microwave/Oven combo. Technician who came to diagnose and repair was extremely knowledgeable and professional. Now we are having issues with our refrigerators not cooling and they promptly assigned claim nos and will have somebody in two days to look at and fix issues. CHOICE HOME WARRANTY is prompt.

On time, very knowledgeable of his craft. Fixed problem with very little wasted effort. Was professional in all respects. Left affected area very clean and orderly. I would strongly recommend this company to anyone in need of a plumber. Miguel was a very polite and courteous individual and very pleasant to work with.

Eric and his assistant were efficient, knowledgeable and fast. They had my Air Conditioning issue diagnosed, repaired, and cooling my home down before I knew it. I am always impressed with technicians who know their business. They answered my questions thoroughly. I would highly recommend him to any of my friends.

This is the second time I have used Choice Home Warranty. In the past they have been there when I needed them the most. Today, I received a scheduled date for a technician to come to my home the same day I submitted my claim. That was very prompt service. Great job!

I was very satisfied at the technician's ability to be able to resolve the issue so quickly, and of course his friendly and professional attitude. Thank you for my first claim experience being the best! Ben at Joseph Drain company was indeed helpful and offered great knowledgeable feedback on how to make sure services received are consistent with helping the issue.

The repaired was scheduled for four days from filing my claim. The technician repaired the sink leaks and also found that the faucet was leaking, which I was unaware of. The extra repair was accepted by Choice and in a few days I had a new faucet. I am happy with my experience but wish I could have had a choice in the style of the new faucet.

The repair time from the calling in of the request on 6/19/25 to the estimated completion time of 7/3/25 seems excessive. We had to follow up with the technician to get an estimated completion date. It seems there should be better communication with the client and a shorter closeout of the needed repair. Even though this is not a highly critical item, it is still important for some quality control with a maximum turnaround time.

The tech came out and checked everything out, was very professional and knowledgeable. Would highly recommend him. Wasn't able to fix the problem due to it turning out to be another issue. He recommended to get my homeowners insurance involved to see if they can come out and take a look. Was very friendly and explained everything clearly.

I will be candid, I purchased a quite lengthy contract (2023-2026). I have only used it 1 time, prior to this request for service. My dryer was grinding and was loud; my past experience with CHOICE was unpleasant (honestly). This time it went smoothly, the service tech was on time, and the job was done well. Let's keep this type of service consistent, please.

I appreciate the resolution of my AC unit. It always takes time but I have found that CHW does live up to the contract. What are your current rates of renewal? Is there a discount the longer you take out the policy? Thank you and I will be renewing my policy in the Fall.

When my $4,000 fridge broke, I had a newborn at home. The first repair company they assigned never came back. The second repair failed within 3 days. I went four months without a fridge, during a time when I was also dealing with postpartum depression. I lost all my food and stored breast milk, spent hundreds of dollars replacing groceries and buying takeout, and eventually had to buy a small fridge out of pocket just to store essentials for my baby. I also spent countless hours calling the company, stuck on hold, explaining the situation over and over again.

Came to fix electrical outlet, he really helped us out. We had a blown out socket; he fixed one then took a look at the other, gave us pointers and recommended further protection. He was a real professional. He also made sure we had the correct order and stayed long to make sure we were ok.

Stove took a long time to preheat, smell of gas became stronger, became harder to ignite. Upon arrival and after short explanation, technician knew exactly what was wrong and what needed repair. Called in diagnosis and parts ordered. Fast, easy and efficient process. Technician was prompt, clean, respectful of home and put everything back as he found it. Reviewed everything that was done and left his contact info should we need follow up work.

After booking and canceling service on my Garage Door, it broke again a week later. I tried to re-book it, but was until too due to it being inside 30 days. I called and was able to get a Service Advisor who was very helpful and booked my appointment. She was very pleasant and helpful.

I had to resort to the reimbursement option in order to have my septic pumped because Choice Home Warranty was not able to find a company to pump it for me. This is in the plan I chose and am paying for and I still cannot get the pumping done until next Tuesday by Howard Septic. I do not know if they are in the network and they do not know either. So, I wait until next week and in the meantime suffer through toilets that will not flush and showers that back up. On the other hand, Choice Home Warranty was right on when they were able to get someone to take care of my A/C problem. So, kudos there. You do not want images.

The BEST EXPERIENCE I ever had with a home warranty repair. I had two previous home warranty companies over 16 years and they were not easy to work with. CHOICE HOME WARRANTY COMPANY was prompt, informative and made the claim processing go smooth. The repairman also was top notch. I also received a very nice rate for the contract policy.

I’ve been with Choice Warranty for almost 3 years now and this is my second claim. The first claim was for my AC on my house. The AC went out and my house was at 98°. It took them roughly about a week to get a repair person out. They came out and repaired my AC just recently within the last week, I did a claim for my refrigerator and it took about two weeks for them to get someone out, but once the guy came out and checked everything the turnaround time for them to replace my refrigerator was within three days. Thank you again Choice.

Jesse arrived early (after notifying me). He identified the problem, had the needed part on his truck. He fixed it quickly. Jesse was professional and very polite. He knew his job very well. I hope I don’t have any more problems but I will be happy to have him return if I have any more problems.

The service was fine. It only took 5 minutes. I was told I need a new faucet and I haven’t heard back from Choice Warranty on what happens next. Need to get a new faucet so I can get back to using the kitchen sink and faucet. Can someone reach out to me? Gary **

The LG Technician was on time, friendly and very knowledgeable! The repair was very quick. He explained the problem in detail and showed us where he replaced the broken part. In addition to actually repairing our washing machine, he gave us several tips on maintenance to keep it running properly.

Technician appeared to know what he was doing! He diagnosed and gave me a couple of options! He has interpersonal skills. It did not take him a very long time to fix the problem! And since he fixed the problem, the freezer is working great! Though he was late in arriving due to heavy traffic he got the job done.

We filed a claim on 6/21. A service man showed up on 6/25. He said that it was raining too hard and he could not work on the air conditioner. Another service man showed up on 6/27. He said that he could not determine what was wrong and left without telling us what to do next. I am hoping that this review will get you to contact me.

Our freezer stopped working. We immediately called Choice Home Warranty. Choice was quick to assign a repair company to check it out and repair it. The repairman was courteous, professional, and knowledgeable. Our freezer is working again! Thank you Choice Home Warranty! We have used Choice many times, and in every incident, they were quick to respond.

On June 11, 2025, I called Choice Home Warranty to file a claim. The person I spoke to I told him/her that I have not had hot water since June 9, 2025, today is Friday June 27, 2025, I have not gotten my water heater repaired, Monday will be two weeks with no hot water, the technician that came by was very kind and informative, but I have not heard from anyone when it will actually be fixed or replaced.

Philip for Elevate Solutions was on time, knowledgeable, and respectful. Even though, I suspected what the problem was, he followed through and verified it. If the install is as successful, I will request using him for future projects. One of the biggest criteria when using contractors is following through with a job. It’s nice if as a customer, I don’t have to double check that everything is completed as promised.

The gentleman on the phone was kind and helpful. He did say I would receive the information with the details. So far I have not I’m waiting to see exactly what the details are and I hope it’s what I’m expecting. I am hopeful that this is what I’m looking for as a homeowner.

Our water heater busted from the top and flooded our garage and we had to call a plumber and replace it immediately and came to find out you supposed call the warranty company and let one of their affiliate to come and check it out within 24 to 48 hours if it needs to be covered. Are we supposed to let it keep flooding and damage other things while we wait 24 to 48 hours. Doesn’t make no damn sense.

I have had Choice Home Warranty for over a year, called their service Dept and after waiting a long time on the phone to file a claim, it took several days for them to get someone out for my AC and microwave. Could not fix my microwave and only gave me half of what it was worth. And for the AC, it took over 2 weeks of discussions for them to fix my AC unit.

Got the best locked in quote that AHS absolutely does not offer. Choice Home Warranty offers more bang for your buck. I've done some shopping around and so far choice has been the best choice for our home. I'm so excited to have choice protect our home. The customer service was so amazing. Everything was straightforward

When I purchased my policy, I was told that if it could not be fixed it would be replaced. When my washing machine would not work, I called for a repairman who came 2 days later, looked at the machine, who explained he would need to order a part. A week later, a repairman came with a part,installed it and the machine still would not work. After many calls, I was finally told that the part was not available. Choice Home Warranty refused to replace the machine and offered me approximately 1/3 of the replacement cost of the machine. Basically, I was told take it or leave it---the choice was mine. Don't believe the promise of replacement.

First of all I’m not here to criticize the technician that came out.. Johnny was excellent.. But what I am going to criticize is what a complete racquet Choice Home Warranty is… I will tell everyone I know to never waste hard earned money on you company… All you do is deceive people and decline their needs… You should be ashamed of what you do to people! I will never ever renew with you! I will let as many people as possible know how you took total advantage of me! Please feel free to call…

I am so irritated with CHW right now, I haven't even contacted the case manager yet. I paid a plumber $60, my fee, to fix three sink drains where the parts have simply worn out, given they were over 15 years old. The claim was denied due to your assessment that the there was neglect, abuse or misuse. Of course this is untrue. The parts are plastic and they simply have worn out. I'm not even sure how you can neglect, abuse of misuse a sink, but you guys are so cheap you won't even provide a minimal response to a problem that is so obviously covered by my warranty. I will contact the case manager next week, but be assured I am very disgusted with your response.

The problem was originally stated that it was a problem with the light. Your service representative stated he would come back with a light bulb, which he did not do. I purchased and installed a new bulb, only to find that it still did not work properly. This is a built in microwave, not one sitting on the counter. I reported this to Choice and never heard anything back.

I placed a claim and waited about a week for service. The repair man knew based on the claim that the issue I reported was not covered. Therefore I had to pay for a service call and the work to be done. The issue is I could have gotten the garage repaired sooner by another company since the Choice was not going to cover it. So I lost time and my service fee because no one said it wasn't covered when I placed it.

Easy response from Choice regarding issue. Actually the contractor came a day early. Contractor was professional, knowledgeable, and proficient. The issue was diagnosed quickly. Several possibilities were given to us. Contractor stated that if the issue comes back again within 30 days, we need to contact Choice again with no charge to us.

The same problem/claim, 1st time never was resolved and had to restart a NEW claim for the same issue and argue for reimbursement and ONLY got partial payment, was not too happy with the whole experience and trying to get my own contractor because u did not have any contractors to send me!

This company has no moral, worst company to give your business. No empathy, stay clear of this company, don't end up like me. I filed A claim with CHW for my broken refrigerator, it took 4 days for someone to come out to check my refrigerator, a day later I received a email stating, "We won't repair or place your refrigerator as stated in the contract," no other explanation provided. My contract stated it cover wear and tear, the contractor stated that the rubber wear out on the door and causing outside air to enter the refrigerator and something else cause by long term use. I am 55 yrs who wouldn't damage my property. Why are they denied my claim.

Spoke with claims person, Andrea ** first. She was totally dishonest with me. Told me that the contractor CHW sent out said that my AC unit outside had physical damage and wasn’t covered under the contract. Only normal wear and tear. We argued because the leak is in the attic unit. She put me on hold and called the contractor. She came back to me and said I was right it was in the attic. And that the coils had physical damage. Weird cuz I bought this house new 9 years ago and I watched the technician who had to remove the protective tape over the bolts to open the housing. Never had been opened in 9 yrs and the AC worked fine until this week. I contacted the contractor myself and he told me that is not what he told Andrea. He put it in writing to me that he told Andrea that it was due to normal wear and tear. She lied again.

I am very dissatisfied with Choice Home Warranty. I don't put much claims in but when I do they go out their way to deny the claim, And state, "Read your warranty contract." I have been with another warranty company and if the repair was expensive they offered to cover half of the repair.

Jackson was a jewel!! He was courteous, professional, and helpful, and worked at getting me a great price for my money!! He reviewed my previous record and explained all that is included with a Choice Warranty policy. It was a pleasure speaking to an individual with a positive and compassionate disposition. Thanks Jackson!!

Have not received the policy specifics. Felt extremely pressured but was told I would receive policy in a few days. I would like to know what I spent so much money on and make sure the verbal promises are in writing. Poor communication on y’all’s behalf. Please send me the written policy.

I submitted a claim to patch a big hole left in my drywall from another claim (we had a plumbing issue and the plumber needed access thru the wall). First issue was when trying to make the claim. Drywall wasn't an option to choose for the online claim request, so I had to call. I wasn't able to give a detailed description over the phone since it was all automated. The company that was hired was amazing! Unfortunately, it was decided that the repair wouldn't be covered by the home warranty. It is a little frustrating that the damage was caused by another company/claim and it wasn't covered.

The customer service that I received was superb. The policy was well explained to me, and he supplied me with all available discounts! I would definitely refer Choice Home Warranty to my family and friends. The price along with the discount that I received, was a surprise to me. I have used other home warranty companies before, but I have never had one with this much coverage. I have never had one with a price this low either. I feel great about selecting Choice Home Warranty.

Choice got someone to my house within days of my calling them. Plumber was very knowledgeable and fixed my problem very quickly. He kept me informed of my appointment time and showed up on time. Recommended a product for me to use. Plumber also told me Choice was one of the best Home Warranty companies.

Island Appliance Repair; The customer service rep who set the appointment was polite and helpful. The tech Tiffany was amazing. She called me when she was on the way to my home and she was on time. Tiffany was knowledgeable, polite and very helpful. She diagnosed the problem quickly and went right to work. I hope I can request her next time I need service!

Wanted a reliable repair service for a appliances and air conditioning at a reasonable price. The representative with whom I spoke was knowledgeable and answered all questions. I was dissatisfied with the company who had previously serviced our home. I liked the options which CHOICE offered. There was flexibility in terms of length of contract which I found appealing.

The technician arrived in the time frame, but had a hard time diagnosing the problem. He is ordering parts and will be returning when they come in. He was very professional and courteous. I would give 5 stars, but machine not fixed yet, not to the technician's discredit. I will be happy to update with 5 stars when my machine repair is complete.

We had a terrible technician to fix our dishwasher twice. Horrible. Choice Home Warranty finally send an excellent technician the third time. He was experienced, professional and knowledgeable and did an excellent job. We are sorry that it took so long and we had to fight so hard to fix our dishwasher,, but Choice Warranty finally came through for us.

The garage door would constantly stop in the process of opening and closing. Preston saw the door stop partially open or closed. He knew immediately that it was a wiring issue. He quickly and accurately fixed the problem. I'm very satisfied with his timely work. I would definitely refer him to anyone with garage door problems.

It was a quick response when the problem was reported online. There was an immediate reply from the technician, and approval of estimate by the warranty company. Two days later the replacement was complete by competent and friendly technicians with excellent communication. I highly recommend Choice Home to family & friends.

Not at all happy with the sales person who was very rude and pushing me to buy in for 5 years when I kept saying I'm good with 1 year. Every few minutes he was bringing the pricing down which almost makes you wonder if this is a scam. I had to finally disconnect the call.

The technician replaced condenser with new condenser and finished the job in 40 minutes in rainy conditions. He removed small baby snake that was present near the air conditioning place. Great job. Technician is friendly and also respectful. I recommend this company just cooling for repair services. Great work. 👍👍

Claim for vent fan in bathroom was denied. Motor is messed up. It's turning but makes a loud noise. Ceiling fan only covered $70 on claim. No way to buy a ceiling fan for less than $130. So basically half of it was paid. Paid $120 in service calls. Even those same guy did both claims so paid him $60 to do nothing on the vet fan. Not happy

Technician was very good. He knew what he was doing and made the repair quickly and efficiently. The only issue was the language barrier. Although he spoke English it was difficult to understand when he described the problem and what he did to fix it. He communicated with helper in Spanish only.

I love the price and how fast they provide service. I know it takes some time to get technicians but when they do they are always the best. I will continue to use Choice Warranty for as long as I can. Keep up the good work. And continue to save us money on appliances and other things that break down. It is very helpful for people like my household.

They took care of the problem with the first company assigned to complete the repair, and assigned another one that gave prompt service. Choice Home Warranty answered the claim promptly and when there was a problem they rectified the situation. I Would recommend CHW to a friend or family member. What more can be said?

I’ve had an excellent experience with Home Choice Warranty! They’ve been incredibly helpful, always responding quickly and handling each issue without any delays or excuses. I’ve had a few claims this year, and each time I was impressed with how fast and professionally everything was taken care of. It’s great to know I can count on a company that truly stands by their service. Highly recommend!

So far so good. The gentleman who initially contacted me regarding my options for signing on with Choice was informed, professional and personable. Hopefully, when I have need for a service call, the associates with whom I have contact, will impress me favorably as well.

Plumber came and immediately changed out the disposal. He said if it was leaking it was bad. He commented on not letting silverware, etc. get in the disposal, but I explained that I have small strainers in both sides of my sink to prevent this from happening. My only complaint on all Service Calls is the 5 hour timeline. That is way too long to have to wait for service, and not be able to leave my house.

Terry was great. He was thorough and professional. He explained what needed to be done and he did it. He seemed to enjoy his work, and that was a nice surprise. It took a while, and he kept me informed during the entire process. In order to fix my issue, he had to do work that required a payment. That was very disappointing, as this was the second time I had an issue with plumbing at this house. However, I understand that is my responsibility, and I trust that Terry's work will stand.

Once again your warranty company has failed to resolve my problem. If it were not for the HVAC company that services my home we would be without assistance. I will never recommend Choice to anyone. Legacy Service Company is the only positive aspect of my experience with this warranty. I made a serious mistake dealing with your organization.

Salesman debits the monthly payment from my account, he then tries to talk me into paying for 6 years upfront. He wouldn’t take no for an answer! At the end of call I told him I didn’t want the warranty at all. Imagine my surprise to find that $47 was debited from my acct. I get a call today to see if I got some paperwork. This guy brings up alarm systems, tell him I am not interested and he goes on and on. Tells me about the robberies in my neighborhood, does his best to frighten me since I live alone. After telling him no about 8 times, I raised my voice when I again said I wasn’t interested. He wanted to know why I was mad. I finally hung up on him.

Vendor response time is slow. Many of the vendors are coming from Orlando. I live in Palm Bay. I am disappointed that I have to wait so long for services. There should be more vendors available and closer to my area in order to expedite requests. I signed up for warranty services in case of any issues I may have so that I can minimize repair costs. I was told by an agent that I can find a vendor and if they agree to be paid through Choice then I can get reimbursed. That is too much work for me and that is not the service I signed up for. Choice agents should provide that service.

I was satisfied with the installation of a new water heater. I was satisfied with the replacement of an electrical outlet. I am uncertain about how I feel with the experience with the repair of my Air Conditioner. Since this was the second trip, and the technician had requested a different solution. I am waiting to see how long the air runs before I request another visit. Claudia 6/26/2025

My experience with Choice has been great up until my latest experience. I’ve had a claim in since Feb. 2025 for furnace repair. The Contractor turned out to be unreliable. A new Contractor has been assigned (Sears Home Services) and they have given me an 8 hour window of time to make the repair on two separate occasions. Since I live alone I have had to take the day off in anticipation of them coming out. Each time (towards the end of the window given) they have cancelled. What’s more, it is impossible to get to a human! All communication is through an AI system! I told Choice that I can’t trust Sears because they keep canceling the appointments they set and I’ve wasted 2 vacation days waiting on them to come out. As of this writing a new Contractor has not been assigned.

In this particular case of a water pipe with a hole in it inside the laundry room wall causing us to have no water. The plumbing contractor contacted me and the next morning the leaking pipe repairs were made. I highly recommend Matt ** of SouthLine Plumbing for his prompt handling of our water leak!

The service is okay if you live in a larger city. I live in a small town, and many times techs are sent from hundreds of miles away, if they are sent at all. I have tried to cancel, but my calls are automatically redirected to a Call-Back option. They NEVER call me back. I have sent numerous emails through their online portal to cancel, and they have been ignored. One of my calls went through once, and when I mentioned canceling, my call was redirected to the Call-Back option. Of course, they didn't call back. I just informed them that I would contact my credit card company to dispute any further charges.

Best home warranty out there. A+ Great service and great people to deal with. I checked them all out. Very pleased and cannot beat the price. I will recommend to all of my friends and relatives. Thank you Choice Home Warranty. Good luck to all and stay safe knowing that you got the Best.

They don't cover anything, empty promises. Paid Tech 75, for nothing, then they want another 292 dollars to repair, ridiculous, I have canceled their policy, emailed them, no response, called several times, finally they answered, told me that I have to pay additional cost, manager was willing to pay me to fix it myself.

Not happy with company policy that was assigned to me. Showed no compassion for my issue.. The technician was nicer than the person I spoke with at the company. I would not want to use them again.. I would use the technician who showed some empathy. The company only wants money

Professional. Efficient. They get the job done. Very knowledgeable and friendly. They know what they are doing. Always on time if they need a product yeah and bring it back and fix the problem. Their uniforms or dress is professional, clean and they are very neat. I’m very willing to just a job done.

I'm very disappointed about the decision on my claim because the email sent to me stated that a condensor fan for the A/C unit was "damage" when it was working fine and all of a sudden stater making noise.. No one damage the part or no one touched the unit.. The technician stated that the fan was unbalance not damaged.. This is my second claim I have done and it's the second claim that has been denied.. So I'm contemplating on canceling the policy because I have no assistance with this warranty.

Dan from Marano Electric was professional and honest with our replacement. It was over 100 degrees in the attic and he still showed up to look at and replace as needed. We highly recommend Dan and Marano Electric for all electric needs. Choice Warranty has a proven winner on their team.

Gentleman was very polite, however, once he saw I had Samsung appliance he let me know they always have problems. Needless to say this is a service call placed before for the same issue. Hopefully, this concern will be fixed this time because these service fees are adding up on top of the monthly rate is becoming costly. Wondering what is the limit of repairs before CHW will decide the replace instead of keep repairing?

Your office contacted me that the work was not covered under your warranty. I have a leaking bathroom pipe. The pipe was not installed correctly. Your office stated that since it wasn't wear and tear then it is not covered under warranty. I will never use your company again and will tell all friends, family and relatives to never use your company.

Had a stopped-up toilet. They got a plumber scheduled for the next day. Didn't need him and cancelled the claim. All very easy to do and good feedback on the claim. Not so much on the cancel. Did request a call back and got it in good time. The claim cancel had gone through and he verified it to me.

It was a rocky start because of the warranty company triple booking him on the day he was supposed to come to us so he showed up the next day and suggested that we do need a new unit. I have paid for my section of the purchase and now he needs to come back to finish the job so I am waiting anxiously to get this air conditioner fixed.

Was easy to sign up and he was really nice explaining to me what is covered. Hope if I ever need it is there for me. He explained what appliances were covered on what I choose which ac wasn't so I changed it to the other payment which was satisfying.

The technician came out quickly, but it has taken a little while to hear back after he ordered a new AC unit. He came out on Monday and I have not heard from him since. It is now Thursday. Plus, these are the hottest days of the year and it is miserable in my house. I attempted to contact him today and left a Vm for him to returned my call.

Thank you Choice Homes for the great customer service and getting the wonderful company ASI out to service my dryer. ASI did a wonderful job and their employee Dadrick was amazing! He was able to get out and determine what the problem was and when he returned it took him. No time to rectify the problem. Thanks again!.

Easy to understand, very professional. He took pictures and explained them to us since we can not go down the stairs. He also took his time explaining to us what the numerous problems were and what needed to be done. No one wants to die from carbon dioxide so we understood the seriousness of the situation

CHW denied my claim when my refrigerator failed. We have only been in this home for 8 months and they claim there was a power surge that knocked out the control panel and dirt build up and those aren't considered "normal wear and tear." There was no power surge that I'm aware of and all my other appliances seem fine. We have been living out of an ice chest for over a week while we waited for CHW to make a decision on the claim, having to throw away hundreds of dollars worth of food.

Matt from OSP was very pleasant, knowledgeable and arrived on time as expected. I am satisfied with Choice’s service contractor OSP Plumbing & Rooter. Their customer service is great. They are far better than AHS. I signed up for 3 years with them expecting they do a good job. So far I am satisfied. Hopefully they’ll continue same great job both in Nevada and California.

Although I didn't receive service yet for my microwave, the initial call in to schedule a technician was very positive! Hopefully I receive a new microwave when the technician arrives because it was tested from the breaker to the outlet and it's definitely the microwave that has seen its last days of use.

The technician was able to troubleshoot the problem with the furnace and give suggestions for avoiding a problem like that in the future! There was a clog in the drain that was causing water to overflow and leak! I was relieved to find out that there were no more serious problems!

I submitted a claim for AC repair on June 21st and it was scheduled with Lone Stars Home and Commercial service. My appointment was continually rescheduled and I couldn't get a straight answer why. Choice and Lone Star accused the other for the delay. As of June 26th I have yet to have the repair done. I will not renew my contact with Choice and one Star is untrustworthy.

Technician was great to communicated his arrival and did the work, although he messed up the cold and hot horses having them reversed. However, the approval didn’t come until more than a day after the job was completed, so I was left, hoping that it would be covered. Ended up having to pay some extra fee. Probably got ripped off by the warranty company.

I have a home warranty with Choice. My air went out the week of 6-25-2025. During.. near 100⁰ weather. I called Choice (on Sunday) for them to have fixed. It took Them a little more than a 1½ days to get in contact with a technician to come out. The appointment was scheduled for Wednesday of that week. Choice kept me informed of the situation. And I was overjoyed when the technicians showed up on Tuesday.. and by that evening it was fixed. Thanks to the technicians and to Choice. I paid my service fee.. Again thanks to all! Especially the technicians who came out and worked in that heat. Glad I had the foresight to get a home warrenty plan.. You never know when you will need it.

Your service is the worst. It took forever to get someone assigned to the claim. When you offered reimbursement for it I got my own contractor. He was wonderful. Came the same day and corrected the problem in a timely fashion. Before I could fill out the reimbursement form you assigned someone else and revoked the option. I did get you to reinstate it but the process is so difficult that my contractor does not want to do it. Therefore I get NO REIMBURSEMENT from you. You are impossible to contact via phone. I am sorry I ever signed up for your program.

The plumber they sent was nice, knowledgeable, prompt and kept everything clean. I would recommend him. Choice warranty leaves much to be desired as it took a week for them to find a plumber to show up. The first plumber no showed. The second plumber was great and timely. I recommend Golden pipe but not Choice.

Pitbull plumbing. Amazing. Friendly and helpful tech sent out and great communication after the consult about follow up to fix my garbage disposal. I would recommend this contractor outside of the Choice warranty. I was also happy to have a tech sent out within a week of placing my claim.

We're extremely satisfied with the technicians you send to our home. We experience one very rude one, another one who tried to get away without fixing the problem, but the others are on a scale of 1-10, they're a 10, minus the two I mentioned. My problem is when some part(s) are covered, you throw extra parts to say, "BY THE CODE...." or you say it's a fixture, when it's not! We pay monthly, or if we miss payments, then we need something fixed, you spring with something off the wall and that's why it took me so long for me to pay, TO HEAR BAD NEWS OVER AND OVER AGAIN! I come to a conclusion, after everything is fixed, we will look somewhere else!

We have had numerous claims and CHW has paid on most. They even reimbursed me when the contractor they sent misdiagnosed our electrical issue and they declined the work. We hired our own electrician who said it was a faulty outlet which CHW had said they would pay as it was wear and tear. But we have heard that CHW takes too long to pay contractors and that is a concern as it is hard to get GOOD contractors to do the work if they have to wait to get paid. I would recommend CHW pay the contractors as soon as they get the bill if the work was approved.

Very interested to see if this reimbursement option works better than previous delays in getting a tech here, and having him report back to you, which was terrible and took weeks. HOWEVER, your new policy includes paying CHW $100, while I have to do your work in finding a tech in my area who is willing to work with a warranty company. My HVAC IS 22 years old and you do not guarantee a replacement and you still make me PAY $100? For what? You’ve been happily receiving my monthly premium for 2 years, but I have to take the pictures and send the report and wait for you to approve my technician report? Bad policy.

You have foreigners on the phones that you can hardly understand! You took a week, and a half to get tech, and now I am still waiting for answer about getting a replacement. How would you like it if you had to go so long with out a fridge. I am very upset with your poor service! I am very disgusted with you!

I see the process is very streamlined but the technician company you recommend often are not available when really needed. Like my rental home AC was broken. There is heat wave in Chicago and there was no consideration, we were told the technician will come after 4 days. Same is the situation once happened in winter..in extreme cold technician will attend after 3days... If that is improved and taken into consideration will make you different from others.

I would recommend the service company because the technician was very polite and knowledgeable. However I would not recommend CHW. It took 2 weeks for you to arrange for service. This was my last claim took 9 weeks to complete which was on a washing machine. When an appliance like a these break down service is required immediately.

We had a pipe burst under the kitchen sink.. You denied coverage. I don't understand why. When I took this policy I was given it for $54 with copay of $85.00 because I am a veteran. You have collected my premium but you don't cover many things. When you do cover it you don't pay near what they charged. We had to pay $798.00 to fix the water leak.

You are better off paying for the repairs out of pocket. Response time was terrible.. Could not get out of garage for 5 days (broken garage door opener)... I had to still pay money because some things were not covered.. Same thing happened when I needed a/c repaired.. I will be canceling policy. Save your monthly payment in an account for emergency repairs.

Daniel was great. The email I received later that day not so good. I was sent an email stating I had to pay for the necessary part 😥. I'm not able to afford it at this time. I'm recuperating from emergency brain surgery.which was very costly. Please understand. I do hope that when I am able to afford it that I won't be charged the $100 again.