Choice Home Warranty Reviews

I had professional and efficient service using this company to resolve a disposal issue. This was from the initiation of the claim, until the job was completed. I would definitely recommend and use this company again in the future. The tech was timely and professional and even provided tips on how to mitigate issues in the future.

Podduturu **

The repairman that came to look at my AC was very professional. He took the time to explain to me what the problem was and what to do to fix it. He took the time to check the complete unit and explain to me what he was checking. I would recommend this company for use to everyone I know.

June 20 repairman did not arrive at a time I ask for, only my wife was home and he did not fix the problem; August 29 repairman arrived and thought he had it fixed, however I reminded him of a leak which he then saw and replaced the disposal, good job! Now my dryer is not working and repairman was there at about 10:00 am Labor Day and determined needed a new part that had to be ordered, that was awesome!

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Must turn switch on & off several time (3) to get the light turned on also most of the time it is very dim & in about 5 mins it fully lights up. We had this looked at 2 before & still have this problem we are hopeful this election can resolve the issue this time.

The last two service calls have been much improved from past calls. Seems like the service has improved and the service companies and technicians are better. I feel as though they are getting technicians that are in closer proximity to my area so I think that reflects in the quality of service.

Overall, it's an easy-to-use interface with the website to start a new claim. People have been responsive when needed. The trouble comes when a service provider can't be found. My AC is out and it will be about 5 days before a tech even comes to assess the situation. In the meantime we've had to buy single room units for two bedrooms to keep the upstairs habitable. Perhaps a quicker response on items like this since it's kind of an emergency in Texas during the summer to have AC.

Absolute scam of a business, as you already know. Our policy was purchased by our real estate agent for us. We had two claims over the term of our policy, one for the home's water pressure regulator, which was immediately denied as not being part of the plumbing system somehow. The second for a garage door opener motor that went out. They dispatched garage door techs who we paid $75 to, and didn't even look at the motor, but saw we only had one spring on our door (which has all been operational since it was installed in 2005), and immediately wrote up the diagnosis as wear and tear on the motor/springs/cables. They stated they wanted to replace the cables, add a spring and a new motor.

We have had two separate claims this summer. Choice has been very good in responding to these claims. They were wonderful with making swift payments. Our claims adjuster, Stephanie, was so helpful, also. Overall, it was a great experience. Marathon was called about the a/c problem. The person who responded was professional, knowledgeable, and fixed the problem quickly.

The faucet in the kitchen was leaking. I reported it to Choice Home Warranty. A few days later, a repair person by the name Mike ** came and inspected the problem. He ordered the parts and came back a few days later. He did a great job and replaced the faucet. He was very friendly and skillful. My wife and I were very happy with his work.

Our central air conditioning unit stopped working completely. Within 24 hours of placing my request, an appointment was made for a technician to come out. He came the next day and fixed the problem. The benefit of home warranty was the low, fixed cost of visit and the convenience of not having to call and arrange the repair. It was a pleasant experience.

Fast, easy and professional. The technician went beyond and assisted in eliminating my issue with dishwasher and garbage disposal. My technician explained my issue with backups in my dishwasher and the failure in my garbage disposal.. The technician kept me updated on his arrival time and called me when he arrived.

Roman from Emergency Appliance Repair LLC was fantastic to deal with. His communication before scheduled visit and update on ETA was excellent. When he arrived, Roman was very professional, explained what he found and discussed process for getting Choice Warranty approval, ordering parts and setting up appointment to come back and repair. Roman came back within several days and repaired our refrigerator. Working perfectly! Roman is a very strong asset for the Choice Warranty brand! Glenn H.

My washing machine stopped working properly. Technician was promptly dispatched and I was told that the machine would be replaced rather than fixed. However, it takes Choice up to 30 days to send an e-gift card. It has already been a month without the appliance and I don’t know when the gift card will appear in my email.

The technician was punctual, very friendly, and knowledgeable. He took his time to make sure the job was done well and even removed the fridge seal after he had applied it and turned around to make sure it had the best fit. He also cleaned up after himself. I would highly recommend River Run Appliance Repair.

l am a new customer with Choice Home Warranty. However, the Salesman was very helpful explaining the services. I am glad to have the service, & waiting to receive some written information in the mail. It is a relief to have this service because I do not have the knowledge to fix appliances. Knowing I have someone to call with that expertise takes anxiety off the problem.

The technician was very professional and helpful. He had to order parts and we are awaiting their arrival. He gave us his card so that we can check with him when we return from vacation. He will then come and install the parts if they have come in. In all very pleased with the technician.

The person that I talked to was very helpful and made me feel at ease in making Choice Warranty the one for my home. The everything was explained, there was no guessing about what was covered. The attitude of the person made a big difference and telling you how to go ahead and get it started instead of waiting.

Our washer needed repair. I called CHW and they got a repairman right away. The repairman checked the old washer out and suggested we might need a new one. He called CHW and they authorized a reimbursement toward a new washer. CHW called me with an amount that you would offer toward a new washer. I accepted your offer and am waiting for the reimbursement amount to come to my email. I was very satisfied with the whole process. This was the first time I have made a claim, and I was very satisfied with your response process. Thank you for keeping me informed throughout the whole process!

Just got off a 20 minute call with the "Resolutions Manager" where I repeatedly requested cancelation of my policy due to my submitting a claim for plumbing service on Wednesday, 8/28/24 where they set an appointment for Saturday, 8/31/24 between 3:00 pm and 8:00 pm. I reached out to the selected vendor to determine if I could get an earlier appointment, to no avail. Due to this unreasonable timeframe for service, I secured the service of a different plumber at cost. I requested reimbursement of out-of-pocket costs from Choice who rejected the request due their policy of not reimbursing "unauthorized" work.

Choice was very prompt in responding to the claim submitted on the portal website and opening a service ticket. The assignment also happened most immediate. Choice Kept me informed through email every step of the process timely. It was comforting to see that. The service provider showed up as scheduled and was able to fix the problem without delay.

We were having a problem with the kitchen faucet. The hot water side of the had very poor water pressure. The technician who came was on time, professional, knowledgeable and easy to talk with. He explained everything he was doing to repair the faucet. If we have any plumbing problems in the future we would love To have the same technician to return.

I was able to hire the professionals I trusted to get the work accomplished. CHOICE is a great company. They are very fast and reliable. I would and have recommended them to friends and family. I appreciate the company and individuals working there. They truly care about you and solving your problem.

Found dishwasher to be inoperable. Technician found that the motherboard was not functioning. Informed me that the item is no longer available, and the washer cannot be repaired. Contacted CHW and was informed that they would provide an e-gift card with Lowe's. That was acceptable, but the visit to Lowe's revealed that the item was not currently available. Will take up to 6 weeks to obtain one.

Updated on 09/04/2024: Looks like I will have to notify every agency I can think of to get my refrigerator replaced, or end up in court.

The outside air-conditioning unit would come on and then shut off right away. It was coming on and off on and off the technician arrived and had immediately determined that it must’ve been a capacitor in the unit powered down the system change the capacitor and the unit started up approximately five minutes after the technician left the unit shut off again. I immediately called the company back and there was no answer and I left a message on the machine. Nobody returned the call, made two additional calls that day and left messages. This was on a Friday for a four-day weekend. Had to get additional help to get the air conditioner running correctly, it was not the capacitor at all. It’s been four days now and the service company has still not returned the call. The unit is working correctly now.

The technician showed up the next after filing the claim and diagnosed the problem. He then got the repair authorized and scheduled within the next 2 business days. He kept me posted every step of the way.

The process to submit a claim is very easy and service is normally scheduled within 24hrs. A company quickly responded to fix my AC but I was going to have to wait 6 days. There was no way to survive in Texas heat that long. I called Choice customer service to ask what could be done and they found another company who was able to come the next day. I have received great service from Choice Home Warranty and highly recommend!

In the process of replacing the A/C unit. Still working out details of what we’re responsible for and what the plan will cover. There will be out of pocket expenses, but the plan will offer discounts from their vendors for equipment needed which will help with cost. The current unit is running longer to keep up with the high temperatures.

Choice is in the warranty/home insurance to take your premium, charge you a trip charge (claim charge but not really) and deny claim for no reason. I feel totally ripped off and thought about the BBB. Should warn my friends outside of this forum. I would hate to have some of my friends but will give them a chance to explain it better.

Filing a claim was easy online. A vendor was assigned the next day. The vendor was not able to come out for a number of days, but that would likely have been so on any cold call. The vendor communicated well and was very friendly. The service call itself was complete within less than an hour. We were very satisfied with the process.

I am writing this review so people don't go through what I have. I went to Choice home warranty and when asked to come out for a clogged drain. The tech did not run a snake more then a few feet and said he couldn't unclog it and recommended a jet let cleaning. I went bought a good snake and cleared it in a few minutes. A few weeks later I had an AC issue and once put in a work order and when the tech came out he found the expansion valve was bad. He said that he would turn in the quote and let me know in a day or 2 but also told me they were not gonna pay cause there was rust on the valve. Well of course it's 19 years old. They denied the claim saying the system was contaminated and refused to pay.

I have decided to cancel my contract dated 9/1/2024. I spoke with Mr **, who processed my contract. I called back to find the correct website to log on to review the contract and I spoke with Brandon ** who reviewed the contract with me. He indicated the service charge would be $100. Not the $85. I then spoke with sup. Richard who was annoying and asked him to cancel my contract then our call was disconnected and he never called me back. Please reply that the contract will be cancelled and credit will be issue on my credit card.

Not happy at all with the quality of service or coverage. Even trying to escalate the call to a case manager to review was pointless & the representative was very rude. Literally stated he understood my frustration however nothing I could even say would make any difference, so it was pointless. Water heater started leaking & flooded 3 areas of my home. Expected the process to be normal coverage for a replacement, but now I’m having to pay more than $500 for a replacement so it seems completely useless to even be paying for a home warranty. Definitely will not recommend Choice Home Warranty to anyone.

My appointment was for Tuesday, but there was an opening in my area and they were able to come on Saturday. George replaced the fill valve and flapper and that was enough to repair it. Everything was done quickly and neatly and I had very little cleanup to do. I would recommend Cascade.

I hear a lot of people complaining about home warranties... It has worked for me, but I actually read the terms and conditions and follow their guidelines. If you do that you will like working with them. It has more than paid for itself over the past three years. I plan on keeping the warranty.

I understand no one‘s gonna care because you haven’t cared about every process of every claim I’ve submitted. You guys make it so difficult to get anything done and then at the end of it you deny it. Your customer service is ridiculous, and I will never recommend you. As a matter of fact I tell everyone not to use you guys, when you do approve something you take weeks and weeks to approve it. I am completely unsatisfied and highly disappointed.

Ice remote Only Partially done. Not at all like the original claim was handled by John, which when he did it it was completely taken apart and thoroughly deiced, this helped for about 6 months when the problem returned. This time I believe the problem will return before the end of September.

This is our 1st time submitting a claim with CHW,when I tell you it was painless and perfect that's EXACTLY what I mean. The turn around response was just as perfect; 10 minutes after submitting and we had the company's name, date and time of service. World Class Customer Service! Well done CHW!

Called and arrived on time. Looked over unit in question even in the rain. Personable and thorough although the apportionment time range had him coming at 8 pm at night. The unit stopped working and he is recommending a full replacement with will hopefully get approved and placed as soon as possible In order for us to utilize our pool.

Was tasked with an under sink leak. Plumber was very friendly and professional. Came in repaired and replaced all parts needed and cleaned the area before departure. Great job. Would recommend to family and friends. My only recommendation would be that the appointments should be scheduled during the morning hours. A majority of the customers are elderly and late appointments of 3-8 pm are very inconvenient and unsafe.

Very helpful and informative. Technician was on time, friendly and knowledgeable. He inspected ac unit, diagnosed the problem and was able to repair the ac right then and there. Only took about 15 minutes before my ac was working again. I would recommend this technician for any ac repair work. He was actually a little early for my appointment which worked out better for me.

The tech who checked out my pool pump stated we needed 1 pipe replaced and 3 valves rebuilt. Within approximately 1 hour I received a message saying the service was denied. No reason was given just not covered. I think you should at least include a reason for denying the service instead of just a flat denial with no explanation.

We were very pleased with All seasons Heating & Cooling that was sent by Choice. They took care of the problem, were prompt and offered advice to keep our unit working better. Choice has been a great home warranty company so far. We have had CHOICE for another home and also had good experience as well. No complaints at this time.

Screen your company before choosing them. This is the second time I have been lied to from the techs that came out. Last claim the tech said my AC needed to be replaced before he look at it, I know something about an AC system. Got a second tech that I know to look at it. Only thing it needed was a 30 dollar part so the company trying to make some money. There's no telling how many people they have lie to just to make money. Choice Home Warranty did their job. No problem with them.

I opened a new account yesterday, I called to review my coverage. After being transferred several times, I ended with a rude agent who made me realize that you guys are not the kind of customer service I need to get involve with. Still waiting about 1 hour and 35 minutes already for a call back.

The contractor was incredible!! Immediately scheduled an appointment and completed the work well to my satisfaction! I want to be sure this company stays with CHW and how smooth everything goes will help. I have tried multiple times to respond to an email in order to let CHW work complete and payment was in order but the system will not allow me!!!!

Technician arrived between the time frame. He was respectful and did a great job fixing the leaks. He went to buy a part needed, did not take long at all. Thank you so much!! Disappointed with the electrician, we needed the attic fan fixed soon, (we had several HOT days, the stuff we store in the attic hopefully will not be damaged due to the intense heat). He went to buy the part and did not come back. He failed to respond to my texts for over a week. I had to call the office… Other than this, everyone else did an excellent job.

Called 24/7 number to report a problem. Got to speak to a machine instead of a person. It would ask me to explain the problem and it cut me off and ask another. Gave me a claim number and hung up. Called back 6 hrs later wondering why no one called me. This person said I should be notified within 24 hrs. Called back 36 hrs later. And finally got a time someone would come out. My worry is if my furnace goes out and below zero how long would I have to wait for service.

I recently placed a service call via CHW for my stove. I got an email confirming this and the appointed time. The service tech showed up 4 days early with a work order to repair my refrigerator???? This is the 2nd time that this has happened to me, but I was informed by the last representative that this is ROUTINE. What is going on CHW?

The technician came to my house and diagnosed the problem, then he fixed it. He was very kind and polite, and explained everything about how the washer works and showed me how he was going to fix it. It didn't take a lot of time for him to identify the problem either. I was so thankful that he took extra time to explain things to me so I could understand what he was doing. He is to be commended for being so nice to me. I couldn't thank him enough, and I would definitely recommend him to any of my friends and people I know. I believe you have a very qualified technician working for your company.

The Tech was great, your company SUCKS!!!! I will NEVER recommend your shit show, corrupt company to ANYONE!!!! I have never dealt with such a lying, cheating outfit as yours. You people BILK your customers. I still have a claim waiting to be assigned from May 2023!! I will go on every social media platform I can find to let as many people as possible know about how you cheat and swindle people.

After speaking with a live agent I was satisfied. My only issue is how hard it is to get to speak with a live person. It takes too long to get through the automated system to speak with a person. The service with the rep was great and my claim was processed.

I called the company concerning my air conditioner and they responded immediately for an appointment set up to have a technician come out and check the problem. I will be seeing a technician within a week contacting the company. I will always use Choice as my number one #Warranty company

We are satisfied with the results of the repair but the only tiny glitch about it is that we have to wait for almost a week for the service. The work was fast and clean and my wife was pleased. I do recommend this service. Thanks again for the help!

Scheduling of technician was quick and service was scheduled in a timely fashion. The Sears Home Warranty service was excellent and the technician was very knowledgeable and professional. The acceptance of responsibility by Choice Home Warranty was completed while the technician was present and parts were ordered. The return repair visit was promptly rescheduled and parts were ordered. On two previous occasions Choice Home Warranty has completed the project in a timely and satisfactory manner.

An asset to his employer. Very professional, appeared to be skilled and honest. Will attempt to request in the future for plumbing calls. Repaired the kitchen faucet leak correctly unlike the previous company, First Action, technician was Keith.

I called Choice about the air conditioning and they couldn't find anyone. They said I could choose someone. So, I did and they came out. But then Choice said I chose them and didn't tell them and that they weren't gonna pay for it. It was okay because they didn't charge us because they had been here before and it was just some easy fix. So, they fixed it and left. When I called Choice and canceled the claim, I told them that they didn't have to worry about it because it was already taken care of. But they said they weren't gonna pay it anyway because the servicemen were supposed to call them and do all this stuff and stuff they didn't tell me I had to do.

The technician was on time-located the problem and repaired it. I would be happy to have Climate Craft Company any time I have a need for warranty service. I have also recommended Choice Home Warranty to my neighbors and friends..The technician also made recommendations of things that I can do to improve the airflow to my unit.

My experience with Choice has been good so far. Except for the fact that when I got them for the roof, it turns out that they don't cover a garage. They only cover inside of the house. I didn't anticipate that that was a part that I overlooked. But so far, I haven't had any issues with the technicians that they sent out.

1st. Unable to get your automated phone system to work; tried five times before I got thru to the auto system. Then I tried asking for a live person….NO LUCK. 2. I needed to find out what we could do, my AC went out forgot we had a home warranty policy so we paid for the new system; reaching out to you to see if we could get any rebate on the cost; but y’all ended giving us a claim number (**) and setting up someone to come out and check the system!! Luckily you gave the local company’s phone number so I was able to stop him from coming. Now today I’m going to try to get our refrigerator outside in the garage covered and get some service on it. I was a Realtor up until last year and this was the worst custom service I’ve ever seen by any home warranty company,!!

I put in the have my AC repair which they denied and I have the same thing two years earlier and the reason was we didn’t pay anyone but it is on my claim record that they sent out a technician. They said they didn’t pay anyone which means they didn’t pay the vendor for their work. The tech that came up wrote it up to be replace because the unit is old and outdated and it has to be replaced. Why would Choice ask me if the repair tech gave me an estimate for replacing my unit. Something is wrong with that. Choice is saying that because my unit had grass in it was the reason the compressor went bad which is not true and I service my unit every year.

Anthony was very professional and on time. Did a very thorough job. I am satisfied with his work performance, He calls to confirm the appointment and when he is on his way. SASSAMAN contractor is reliable. At first I was very happy with them. But after my recent experience it caused me to think if I will want to continue after my current contract is over

You cancelled a claim and have charged me even when I could not claim anything. I don't have a good feeling for your company. I just don't trust insurance companies and your actions make me seem like I am right.

Choice in the some years back I had not cared for their response time in assigning a technician. Wow has things changed. Now response time is immediately and most technicians arrive within 24 hours. The payment time to the technician has approved, this has made qualified technicians most likely to accept choice's bids for work.

I had questions about two of my claims and she handled both with professionalism and handled each one perfectly to my satisfaction! One was about getting reimbursed for a gas range top and the other was about having an electrician come out to fix two outlets that are not working. Very pleased with her help

I am happy with the service we will be receiving. I do appreciate the call to help finish the process. However, I did not like the pushiness for additional sales or products. And I continue to get calls regarding changing the service. This feels a little disingenuous and does make me concerned about the service contract that I entered

To make a family wait for over a week or more during a heatwave in unbearable conditions is an unreasonable expectation. Thanks for nothing! In conditions such as this you should give the homeowner a credit for finding someone to fix the problem outside of your network if there nobody available inside rather than waiting this long.

He knew exactly what was problem for the ice maker which is the water line and grinder is frozen to dispense ice. He said this problem is very common for this model refrigerator. We were unable to open the ice drawer too. He will order the parts and will come back to defrost the ice maker to open the drawer to work on. He was very pleasant.

As a homeowner, repairs are inevitable. The big question often comes down to who is qualified to make the repair. With Choice Home Warranty, I need make only one phone call and they're busy finding the expert repairman I need. Choice Home Warranty is reliable and well worth the expense. Thank you!

Our HVAC system went out and we made a claim. Ken from Mechanical Concepts came by and gave us an analysis of the problem and reported to CHW. CHW came back to us within a week and informed us that we qualify for the fix but we had to pay some $ for the condenser and they would pay for the evaporator. I declined the offer and wanted to speak to the case manager. It's been like a week and we have not spoke to a case manager yet! CHW is telling us that the condenser and the evaporator is not compatible and charging us $; but if they are taking a 4 ton condenser and a 4 ton evaporator out; what is making the system incompatible? So far we are not happy for the results! Maybe, if we get a conversation going, the rating may be different.

Took way too long to get service. By the time someone responded, problem was resolved by me...septic pressure pump not working. Septic is not like a plumbing leak. Neighbors get involved because of bad odors in community. Neighbors tend to get very upset! Very embarassing!! Response time is very critical in this situation.

Anthony did a great job replacing our old garbage disposal. He is professional, very nice and courteous young man. When done he cleans up the workspace. This was second visit to our home to replace a plumbing problem. I would recommend him to do work for us again. So far, we are pleased to have Choice Warranty Service as our warranty company.

The processing of the hot water heater claim by CHW was unacceptable. A technician had just left my house when I received an email that the company wasn't qualified to do the work, and the claim was pulled from OKC Plumbing Experts and reassigned to another technician to come to the house. I and CHW didn't need another technician to come out; I needed my hot water replaced. When I called regarding this the CS rep said "again" that OKC Plumbing wasn't qualified. I explained that they were very qualified and CHW needed to send me an email stipulating the company's lack of qualification. I explained that once I received the letter Indicating the company’s lack of qualifications, I would sue CHW for false information. Only then did CHW reassign the claim to OKC Plumbing Experts. They did a great job. CHW was nothing but difficult and made the frustrating situation even more frustrating.

First of all, I researched warranty companies. Based on "customer reviews" this company had a high rating. I had my first claim for a failed hot water heater. The hot water heater was 9 years old and was leaking from the drain pain. I had a previous hot water failure in 12/23 and it was covered through another warranty company and there was no issue fixing it due to failure. My second hot water heater failed on 8/28/24. Choice is claiming that the plumber/technician said that the "expansion tank failed". This is partially correct but incomplete. The water heater failed due to natural wear and tear and the expansion tank "failed" as well because it is connected to the hot water heater and cannot be used again on a new hot water heater.

We have been somewhat satisfied with the responses from Choice Home Warranty. The only complaint is getting a gift card from a specific store and not being able to shop around for prices. If we were given a choice, that would have been much better. Other than that, we have been very satisfied as of this date. We have been with Choice Home Warranty for over a year now and really have not been disappointed in the service.

Just signed up today with Eli. So far so good... He helped us with questions and prices. I hope the service, if and when we use Choice is as he told us. He was a pleasant young gentleman to speak with. I hope after the 1st Services call I will refer a friends or families.

He did a great job and seemed very honest. He was a pleasure to work with and the job is complete. We have had disasters with previous plumbers that Choice sent. It’s nice to have someone who is an actual professional. We only hope you can keep him with you. Thank you

My first claim and most likely last claim with this company! I two leaking faucets and this company will not authorize the work and consequently denied my claim. I pay for this warranty to avoid huge out of pocket expenses. Now I’ve paid a service fee, for work that is not approved by Choice! I feel like I’m being conned! I should have stayed with American Home Shield!

They have come out to fix my washer numerous times costing Choice Home Warranty over 1000 dollars but they are still refusing to replace or pay for a new washer (replacement only 700 dollars). Ordered parts before anyone seeing broken washer so they needed more parts. Had to reschedule additional 2 weeks causing total time to repair 4 weeks.

We were offered to replace our refrigerator with $986. It is impossible to replace a refrigerator with capacity and features for less than $1700. When an appliance is broke and you need a new one it should not take 30 days to receive the money. In today's world there should be a 24 hour turn around at the most.

Everything was taken care and it took care of a few associated appliances. The dishwasher is working well. The dishwasher was not cleaning and no water was coming into the machine. The tech took care of this problem, and fixed other problems associated with the dishwasher. In fixing the problem with the dishwasher, the repair person fixed another problem that existed with another appliance.

Please cancel my policy Asap!! Policy # **. You are a hard company to get a hold of. I am very disappointed with your services and personnel. You need to do a better job training your employees to say hello and be polite when answering the phone. They should also have access to policies! Do not withdraw any funds in September from my account, thank you Al & Ana **

Technician was great, your company sucks. Compressor is going out. House is set at 69 and is it 75 to 78 but you won't replace it until it won't work at all. You have denied every claim I have filed. I have report you to the BBB and will never recommend you to anyone

Very personable and knowledgeable. Worked fast and efficient. Explained problem and repaired it quickly. Tech had parts on vehicle when he arrived which prevented the need to leave and go get the needed part. Arrived in a timely manner and kept me informed on when he would arrive. I give him an A+.

The plumber sent repaired my leak. He was fast and thorough. He drove an old car not a typical plumbing van or truck. He charged a fee for using credit cards to pay for the service call. He did not know how to use Venmo. He did not want me to write a check as payment. I paid him with cash. This plumber was not professional. Upgrade the quality of the repairmen you send. Do not send the cheapest repairmen.

It took about a day for Choice to find a technician to fix my slow water leak. The company and technician were courteous, friendly, fast, and knowledgeable. The technician took the time to explain while he fixed the problem. Will definitely use their company again for things not covered by Choice.

Young man, I believe his name is Dillon, explained everything to me as he continued to fix my A/C unit. He was polite and is well trained. It was very humid and very hot outside. Is it possible for me to ask for him again if I need something different than A/C? Please advice..

The tech who came was great, knowledgeable and efficient--no problem there. The procedure of the tech finding the problem, then having to email Choice and wait for their response is a waste of time for both the tech and the customer. Seems like a more efficient procedure could be found.

My experience was excellent. From calling in the problem with my bathroom commode to being kept abreast of the technician's every move. Steven ** from JR Plumbing & Mechanical Service was very personable and knowledgeable. He emailed me my receipt in a timely manner. I am a senior citizen and he was also very respectful too. Choice Home Warranty responded to me in a timely manner.

I called as there is small broken part to garage opener. It needs a piece replaced. The repair guy said whole thing needed to be replaced and when I called this company they said it was from lack of maintenance. I have my company coming to fix tomorrow and will show what is fixed to resend claim

I was not happy with the way that Choice Home Warranty gave me a gift card of minimal value. It was barely even 10% of the cost of a new dishwasher. If they can't fix it, they will replace it, but they are not really replacing it. They're not even helping up to 50% of the value. So, I didn't see the point after that.

The hinges on my dishwasher went out over the weekend. I contacted Choice (my first time) and was I ever surprised when they managed to get me a repairman on the following Monday. I have used other warranty companies but have never experienced a better repair time. Dishwasher is fixed and I am very happy with Choice.

Claim was acknowledged and assigned quickly to a local AC repair company and we got lucky someone cancelled their appointment and the Tech was able to arrive earlier than scheduled. Tech was knowledgeable and explained everything to us and kept us informed thru the repair process. I would recommend Choice and their network of reliable and knowledgeable companies.

Scam company!!!! Your company lives off stealing money for a service you don't provide. I had a pipe in the ceiling that corroded, and they said it was not normal wear and tear and denied my claim. How can corrosion not be normal wear and tear?

2 individuals arrived at my home on within the noted time. They went about in a timely manner. They stated that they were issuing their findings to the insurance co and should know the answer next week. It’s very hot so I would appreciate if this could be resolved quickly.

With a home and two rental properties, I appreciate the ease with which I can make a claim to Choice Home Warranty. Having coverage on appliances provides me with peace of mind, knowing I won't have to shell out hundreds of dollars for appliance repair. And yes, I have recommended Choice Home Warranty to others.

I reviewed and ordered online easily. It's a great deal for the price. The website covered all the details and was easily navigated. I am more than satisfied and highly recommend this product. The service call price is slightly high, but the price of the contract more than makes up for this.

At this time I have no experience in the coverage of Choice Home Warranty. They relish in being rated as the best in customer service and satisfaction. Hopefully my experience will approve that. My only experience so far is with the purchasing of the service. The agent I had contact with was courteous and patient with my questions and hesitancy to sign up. I wanted to have contact with other home warranty companies to compare with. Was assured that I could compare and get a full refund for 30 days after receiving my contract. As of now I am in that 30 day window. I am still researching and am pleased so far with my decision to start with CHW…

Waiting a long time (over 6 hours and counting!) for Choice to get a technician assigned - Meanwhile, it is 100 degrees out and my house is sweltering inside. The wait when there is extreme heat outside is completely unacceptable and I will be looking at other warranty services to replace Choice when this contract is up later this year

I have been waiting almost a month for my dryer to be repaired. The whole procedure to get a repair done is very easier said than done. Even though contacts are supposed to be documented. It does not seem that the documentation is referred to because when I use the chat feature the response that is supposed to be from a person seems to be a scripted response. All in all, it's been a very strenuous.

Absolutely worthless! They will do everything possible not to pay the claim, they are just marketing themselves. Had to fight with them to fix my ac, they diagnosed wrong, said it's not covered. My tech came and fixed all inexpensive. Will never renew the policy with them.

A plumber was sent to us who resolved our issue and quickly, we had a toilet that had a bad seal causing the handle to break and the water kept on running. The toilet was moving around and this was also fixed. Our sink was plugged and it was fixed and the water wasn’t working in the dishwasher so the plumber found the water being shut off so he turned it back on.

Washer went down one week, and the next week the microwave. Technician was GREAT! Ordered the part for the washer, and it was fixed - quickly!!! The technician was also very timely, and let me know when he was coming, and fixed things and then left. It was so easy! Choice Home Warranty made the claim process very easy all communication through email.

Our AC broke down on a very HOT, Texas Monday night. I put in my claim immediately. By Tuesday at 1:00 pm, I still did not have anyone assigned to our claim. I called a company myself and verified they worked with Choice, then called Choice to inform them of the company that would accept our claim. The operator at Choice agreed to manually assign our claim. Looks like I did all the work myself to get us taken care of in a timely manner so that we didn't have to spend another night in a 90 degree house. You did approve and pay the claim, so thank you for that.

We requested service on 7/12/24. Service provider came and couldn’t fix it and told us they have to get another parts. I contacted CHW 3 times regarding this issue. Looks they could find someone else to fix it obviously CHW doesn’t care you don’t have your woven working. I don’t understand why they can’t get someone else to fix the problem

We came across Choice Home Warranty via email. After completing some info. online, we were immediately called by a representative named Alberto. We were thrilled to hear that Choice Home Warranty is an American company who doesn't outsource its customer service calls to foreign countries with nice folks, but who barely speak English. We got a great deal in comparison to other companies we've checked with in the past.

The gentleman who came to fix my dishwasher that wouldn't drain was a professional. He took apart the hoses and cleaned them out (they were disgusting) and ran a cycle to check it- it worked. He then told what kind of bleach to use to clean the now drained dishwasher. It worked great. Thanks for sending this lifesaver to me.

I talked with a very nice guy. He answered all of my questions and took the time to explain them. He went though all of the covered items. He found the plan I needed and the price was acceptable. I looked through many online reports and called several other plans. Choice was rated highest and had very good reviews. I look forward to have the plan.

Very friendly service. Got good deal on extended service agreement. Just the policy I was looking for. Thanks for your help! This is a better rate than Old republic home warranty and better service. Thanks again.

Choice Home Warranty claim process went very smoothly. Received repair service appointment within minutes. Cary from Stapp Electrical Services LLC, did a fantastic job! He quickly identified and repaired an defective circuit breaker. I highly recommend him for any electrical services needed. I hope to use his services in any future electrical issues that may come up. Thank you, L.

The technician is friendly, respectful, very knowledgeable, polite and professional. He diagnosed the problem carefully. Explained the problems with the refrigerator, the process etc. Answered the questions I had. Thank you.

Thank you May for the great customer service you gave me regarding the earliest appointment you were able to get me directly with the company. Once you called them they contacted me directly with a cancellation they had. I was so grateful. I’m glad we had the opportunity to talk and solve my concerns

The technician was fine, but the seemingly automatic denial of our VERY FIRST CLAIM WITH CHOICE HOME WARRANTY has left me considering canceling our contract. I am VERY dissatisfied! And I do not like CHW's business model of callbacks to speak to live agents. That is very inconvenient because I can't always be available for phone calls.

The locksmith kept me informed of arrival. He arrived exactly when he promised, treated me professionally, re-keyed the locks, and gave me a little advice on door security. One snafu was that one of my preexisting deadbolts was a cheap flea market knockoff that could not be re-keyed. So, he gave me a temporary deadbolt he had on his truck that he could re-key. As a new residence of Plano, I was very grateful to be treated so fairly.

We have been waiting since July 23 for our water heater to be replaced. It is now Aug 29th and still have not been provided a person to replace it. I was assigned 2 technicians who just wanted the $75.00 fee and ghosted us. One tech called and found out the fee was already paid and just never showed. I call daily and get the same old song and dance. It's been very unpleasant experience with Choice Home Warranty and would not recommend them.

After a bit of confusion finally sent the proper tech to look at my Jenn Air range. Approved the repair, waiting for the part. Satisfied with the service so far. Was billed my copay and the rest is being taken care of by the company. Prompt in response time, techs arrive on time. I feel quite a bit better now as I have heard many horror stories about these service warranty contracts. So far they have been true to their word and have done what has been advertised. I wish I had gone with Choice Home Warranty a lot sooner that I did. Keep up the good work. So far, you have a happy customer. Just waiting for the part to come in and the schedule the tech to come out and install it. I will recommend Choice Home Warranty to anyone that wants peace of mind concerning their homes and belongings.

I had a worst experience with Choice Home Warranty in my life. I live in Texas and the temperature in summer is above 100 And my AC compressor stopped working. I called Choice Home Warranty and they sent Technician within a few days and they collect the service fee. And after week, they emailed me that I have to pay 400 from my pocket. I did accept and wait for almost months. Nothing happened.

James was a hard worker. He carefully examined my outside unit and then Climbed into our attic space in hot 100 temps to ensure that he had documented everything he needed to complete the job. He was very helpful in answering all my questions as well. If you ever want to get your AC system looked at please call Alpha Services.

Very good about sending e-mails, but the only thing they are really good at is taking enrollment money. Impossible to stop membership and get a refund. I was assured that they would be able to procure service techs in my rural area, but have not been able to. One claim for a broken garage door took three weeks before I received a call from a tech who was 1000 miles away.

We created a claim In March for the handle that the handle had come off. And when the part arrived it was fixed. It never was working well at closure. When the technician came for other claims I asked him to checked it was not working well. And it didn't show it then. Every time the technician came in for other claims I showed him about the same issue again. I now created another specific claim to try to resolve the closure of the microwave. Please consider that it have not worked well completely well.

These people call them selves a service Co. but I found them almost impossible to get them to acknowledge a claim. If you call in you get referred to another person then to another and it is a game of phone tag at that point. I was denied 3 claims out of Five that I tried to make. I am sure this follow up report will not see the light of day but it is what it is. One Star is all they get from me.

All of the techs have been good except for one. He was here two times, but couldn't resolve the problem. And I ended up having to replace the dishwasher. Other than that, so far, so good.

Contacted Choice May 2024 regarding A/C not cooling. Since May a technician has been to my home a total of 6 times agreeing the unit needs to be replacement all 6 times. I paid over 13 hundred dollars, since. I was told that was my responsibility. As of today August 28th I still don't have A/C. This is my first claim to CHOICE. Cannot recommend. They admit after 6 visits the unit needs replacing, however IT HAS BEEN 4 GOING ON 5 MONTHS. Summer is almost over the hottest summer. I can remember. I feel the money. I paid should be returned to me from Choice. Please respond to this response

It was very easy to open a claim online. Repair company responded within an hour with an appointment. I now just received a call for company asking if I would like an appointment tomorrow. So far service is fantastic. Contractor was very polite. I was very pleased with their ability to come sooner.

Excellent service. Prompt response for service request. I had a choice of waiting for CHW to hire the repair company or hire my a local air conditioning company myself and seek reimbursement. I opted to wait for CHW to hire the company as they were quick with their response. I highly recommend this home warranty company as they hire reputable companies to service their clients.

Please review your contract very carefully. Choice does not pay for replacement, installation or shipping. My cooktop was $2,100.00 and I was offered $373.00, I was told it was their option to not have it repaired and offer us $373.00 cash in lieu of repairing, I talked to a case manager and was not satisfied and asked if I could speak to her manager and was told no. I requested a callback and was cancelled twice after the original call. I have two policies which I will be cancelling and contacting the BBB. This was the worst experience I have ever encountered. While they call you back right away they cannot escalate the customers' complaints. I cannot even get a copy of my work order which I am entitled.

Warranty inquiry. Very satisfied with representative and cost quoted to me for items and services terms and conditions. I really have nothing more to add to the description other than what I have already said. I didn’t realize I had to write an essay to say how satisfied or unsatisfied I was with my conversation with your company. Wow I may need to rethink this.

Mr. ** was extremely helpful & courteous. He listened to my concerns & problems regarding a previous home warranty company. He was reassuring of the services offered by Choice Home Warranty & explained the services offered. I felt confident that Choice Home Warranty would serve my needs. I was glad to know that I had signed up with such a reputable company.

Purchased home warranty for a duplex that I owned. Had them to come out and inspect the sprinkler system. The agents came out twice. First time I paid $200 for both properties for the inspection. Inspected two weeks later. They denied the claim saying that normal wear and tear of the sprinkler system is not covered, I go to cancel the claim they say that, "We will refund you the money that you paid to repair your sprinkler system because it was supposed to be covered 90 days," and only received a $200 check even though the invoice was $900. They only offered to pay $400 for the two properties Spent 90 days arguing with them about receiving my check for them to tell me if I cancel my coverage then they will void the check and I will lose the money and I’ve already paid company. This is how they treat veterans.

An appt was made for Wednesday however I received a call fro the repair guy and said he could be here on Tuesday if I wanted...So he came on Tuesday and checked the washer out....The washer took that time to come to life and worked fine while he was here...

The technician arrived on time. He assessed the problem, emptied the fridge & freezer, repaired the faulty wiring. Re stacked the items in the correct location. He advised that in 2 days if the food was still icing up to call his company & he would return & change the circuit board. He was very friendly & extremely professional. He was excellent.

Our refrigerator stopped working last night. I called this morning to make a claim. I am very happy to see that my tech is actually scheduled for today. The reason I gave it a 4 is because I wanted to speak to a person and nothing I did gave me one. So I was forced to push the buttons. I am an old senior and wanted to speak to a person to confirm appt. But I do thank you HW for quickly setting an appt. I hope to not lose our food.

Wow, what a pleasant experience I received from Miss **, one of my case managers on my case. Miss ** customer service was simply outstanding! She went above and beyond my expectations, and I am so grateful for her patience in listening to my explanation of what happened to my door. Her courtesy and professionalism was great, and I would highly recommend Choice Home Warranty to all my family and friends. Job well done Miss **.

The repair has not complete yet. Only the evaluation. Dewey was very professional and efficient. He described the system and what is probably wrong and a plan to repair. We are awaiting Choice’s approval to proceed with repairs.

Our claim was handled promptly. We were told that we would receive a Lowe's gift card for the purchase. We were also told it could take up to 30 days to receive the card. To date we haven't received it. Also Lowe's will not let us use this card to pay our purchase of a new unit on our credit card. We can't wait 30 days for a new unit.

I put in a call for service on my attic fan, It took over a week for Choice Home Warranty to find a technician, It took the company 1 week to schedule an appointment which they missed. Rescheduled one week later. Tech diagnosed problem in 5 minutes - said he had to get approval from Choice Home for parts. 1 week later still waiting on parts. So far the fan has been out for 5 weeks.

He was the most professional and polite man, and knew what he was doing, it was a pleasure working with Choice Warranty. I would not go with any other company. He called before he came so I was ready for him and showed up on time. I would highly recommend Choice Warranty.

Our AC stopped working this past Friday evening. I submitted service request to Choice Warranty via online system on Saturday. On Sunday I got notified for a technician appointment for Tuesday between 3pm to 8pm. On Monday the technician called to confirm appointment. He asked me about the AC issue. On Tuesday he called that he is on his way and will be there around 3pm. He arrived on time. Went straight to the AC unit. Opened the cover and quickly fixed the issue. Then he thoroughly checked the unit, gave some suggestions. Then he checked Freon which was little. He added that to the system. He checked that the cooling was working properly. Very nice person. The company is Enova Heating and Air Conditioning and the technician is Oscar **.

Choice Warranty's service has progressively degraded over the years while simultaneously increasing the cost of their annual subscription and per-call charges. The major issue is that even when a service company determines that a failure is not the user's fault due to normal wear and tear, Choice Warranty can override this decision and deny payment by arbitrarily deciding that it's the user's fault. For this reason, it's not worth using Choice Warranty; you're better off paying a service company directly if something breaks.

Offering customers a wholesale offer that is more than $200 less than the cheapest washer available is a joke. I will be looking for a better warranty company. The technician was timely and professional. Choice Warranty does not care about its customers, if you want to offer wholesale pricing set your customers up with somewhere to buy wholesale. Otherwise, it’s just a tactic to pay less.

100% cheating. They have escape clause for any breakdown at any home. I don't know how this company is operating for this much long years. Please... Please... Stay away from this company. When I discuss with my friends I came to know that they also experienced the same and they are not refunding the money prorated.

He did a great job and was very nice person. He called as asked and showed up on time. He seemed very knowledgeable and very capable. Discussed with me what the problem was and got the approval to repair it. The repairman was very professional. I would recommend this company, as well as this guy to anyone.

I sent two emails and left two voicemails for the contractor Choice Warranty assigned to my Claim. I also called and left a message for Choice Warranty. I did not receive a call back from either. I needed to reschedule my appointment as I was out of town. Thankfully, an employee called to let me know he was on his way to my home and I let him know I was out of town and we needed to reschedule. CHOICE Warranty needs to make it easier to actually TALK to someone for scheduling, etc.

To be honest here, I had an unfortunate experience with getting my AC fixed BUT a supervisor with CHW stepped in and has truly gone above and beyond to address my concerns, make sure it gets done correctly. My faith has been restored and I am so grateful for the help!

Per conversation with the person on the phone to whom I was presenting my claim, they were too busy trying to get me to renew my policy instead of the claim. They said it would be covered but ultimately it was denied. I needed the door fixed as it was opened from Friday until Monday.

Everything went smooth and a very quick response. Very helpful on finding the right plumber and getting the job done. I’m glad that finally a company you can trust and that CHW cares about the customer. I recommend CHW if you own a house you protection and a peace of mind.

My service technician came during the time frame that I was scheduled for. He was quick in identifying the reason that my dryer drum was not rotating. He was in and out within 30 minutes. He would have been done sooner if he hadn't dropped a screw that was needed to put the dryer back together again.

Everything had gone so smoothly. Choice Warranty has been great and company and technician has been excellent. Highly recommend. Everything went in a timely manner for the AC repair as it was so hot when I came home after a weekend trip. The online service was so easy to use and answered immediately.

I had an enjoyable experience with Mr. Bradley ** of Daugherty Plumbing. He arrived within the time window that was expected. He was cordial, friendly, and knowledgeable about the issues. He checked both the water softener and tankless water heater to ensure proper settings. He also returned the next day to ensure everything was working correctly. He shared his expertise and gave me instructions on how to proceed in checking the proper performance of the equipment. That's excellent service. I hope everything is fixed.

I was told when I signed up for CHW that service calls would only be $44.00, on claim number: ** you are charging me $85.00. I am writing this since I am going to let Consumer Reports.org know about this if you do not give me the price I was promised when I bought the policy. I fixed the Washing machine motor myself because I was worried you would charge me an extra $44.00. Also I had tested the Dual LG burner with a meter and told him it was toast, I guess he didn't believe me. I used to do all my repairs myself, now I'm wondering if I shouldn't go back. -Colin

I read about Choice Home Warranty In an article in Worthy Finance. They ranked the top 5 home warranty companies. So, I checked out each company and compared to see where I would get the best service and value for my money. For the exact same plan that I had previously with another company, I chose Choice Home Warranty. I ended up saving $92.25 a year and $35.00 a Service call. Greg, the sales tech was great. He answered all my questions and was very knowledgeable and courteous. I am so glad I checked out Choice Home Warranty and look forward to doing business with them for many years to come and now have peace of mind that if we need anything, we are covered.

Updated on 09/26/2024: I turned a refrigerator issue in on August 18, 2024. On August 19 Sears was sent out to assess the problem (uncharacteristic as Choice normally takes 4 days to a week to get a repair person out). The technician arrived, immediately took my $85.00 deductible and then didn't have the parts so they were allegedly ordered and the appointment rescheduled for 8/24. The technician never showed up and there was no communication. At the end of the day (8/24) I contacted Choice and was told the parts had not arrived. I decided to check online the availability of the parts the technician identified and several parts houses had them for delivery within 2 days. I had several communications with Choice and all I got was "we are working on it". I even requested a tracking number for the parts but Choice continued to avoid the issue.

Unresponsive. Unprofessional. Service is through well meaning people in the Philippines who don't know what's going on. Can't get through to anyone. You have to wait for a call back. I had a repair and have been waiting to be reimbursed for the repair minus the service call for more than a month. At the start of my current claim -I had to tell the rep in the Philippines that I can get my own chosen contractor because the contractor they say will call never calls. "Well ma'am you have to wait for the contractor to call" - NO I DON'T. Thankfully my contractor was able to repair my refrigerator- my most recent service request thru Choice. I am still waiting for reimbursement. If they have to replace an appliance they only give you a fraction of what it costs to replace a like appliance. I paid $495. The company has deteriorated. I DO NOT RECOMMEND.

Very nice man. Thorough and efficient. Explained things very well. He seemed concerned we haven't had air conditioning for the last two weeks and eager to get it fixed. Comfortable with him coming back to get it finished. Hopeful this will be accomplished very quickly. He came on time and was prepared when he got here.

I wasn’t able to be home for the appointment so this review is essentially coming from my 18-year-old son. The technician was great and informative and kind. He got the AC working and was very personable. I’m very satisfied with the response time and service. We really appreciate it. Thank you!

Really nice guy and did quick work but the oven is still leaking gas. He only replaced the ignition switch. I asked him would that cause the oven to smell like gas. He said yes and left. The switch did the trick but still smells. Not sure how to fix the request next time when I submit my claim.

Depending upon what salesperson you talk to, experiences great, previously I spoke to someone from Choice and they were rude, hung up on me because I wasn’t signing up that day. With two people I spoke to yesterday were great. They explained everything, answered all my questions. Everything is good.

The owner of Clover Concepts LLC is the one that came to service what I thought was my thermostat going out. I believe his name is Steve. He was very knowledgeable and thorough for looking at my furnace and thermostat. He determined that it was not going out, thankfully. I did express that I would prefer one that did not have as many buttons as that one confused me. He went to a hardware store, bought a new thermostat, and installed it. He even informed me about split systems to look into since I expressed that the upstairs and one bedroom on the lower level are hard to keep cool in the summer and warm in the winter. He even offered to come install those if I bought them. The level of professionalism and knowledge the owner has would make me recommend him to everyone I know.

CHW did a good job on our first claim---air conditioner, but the second, and most recent claim, for the garage door opener was a fiasco to say the least. CHW did not take care of business--- canceling and rescheduling as we had 2 different companies show up on the same day. CHW did not cancel one appt and did not notify me of the updated 2nd company. I was sent a bill from the second company for missed appt.

I signed up for a 6-year policy and now wish I hadn't. Our experience is CHW has a very good site for taking up claims but from there on it's downhill. They do not have a good provider network at least in our area and in one case they sent an HVAC provider for a plumbing job who did not have the right tools for the needed repair. It's been quite an ordeal with denied repairs, having to file appeals, follow up with case manager and so on.

Expected to get more for replacement of Refrigerator as everything is expensive now. Secondly, my water heater issue was not resolved and that left me very upset not too sure if we'll renew my policy as your representative who attended to me during water heater issue was not helpful and extremely rude.

Took almost a month to resolve my claim partially! Terrible experience with Choice Warranty. Covered half of my refrigerator replacement! Choice Warranty needs to do better addressing customers' claims, otherwise, I will consider other options. I would not recommend Choice Warranty to anybody based on my experience with the company.

Hi, I have a long term warranty plan with Choice. While their price is attractive, service level both from their agents and providers is not satisfactory. For example, one of my Faucet plumbing claim has been open for almost 6 weeks. Plumber is not showing up on appointments, does not know how to solve problems, Choice warranty does not have much of other plumber options to offer. Worst is that their agents are not very empathetic and sometimes rude. Another of my claim is with a refrigerator. Service company missed their appointment and did not bother to call me either. Choice warranty is only asking them to reschedule and even after multiple requests, I am getting put at the last again the appointment queue. This claim will be open for almost a month. My advice is to go for this warranty company only if you have time and patience to wait endlessly and deal with a non customer friendly company and eventually save some time.

Response was quick. The appointment date was the next day. The technician was courteous and professional and was able to repair the problem effectively. In one case, the serviceman came even on a Sunday. I have bought CHW for my vacation home in Florida. I have been very satisfied. I am recommending CHW to my friends.

I would like to thank the organization and the people involved in processing my recent claims. I had my refrigerator and dishwasher go out both at the same time in the middle of the summer. I called reported my issues. The next day, a person was sent to my house who was able to repair my dishwasher. He said, my refrigerator couldn’t be repaired because there is no more parts being manufactured and he said I will be contacted. The next day I got an email on the plan for my refrigerator. Very professional and competent as well as timely service. Thank you so much.

Recently had our hot water heater leak and flood our garage. No worries, I have a home warranty with Choice! Called on a Thursday and I was told that someone could come out on the following Wednesday. I called and asked for something quicker because from past experience, things didn't happen quickly. Response - we are not emergency response. Pissed me off. Called a plumber, was there next day and for a complete change out in a day...., $1,600....so why do I have a home warranty? Buyer beware.

I had a clogged condensation line. I called on Friday and it was repaired on Monday. The tech that did the work from CLM Mechanical was polite, and professional. He explained everything in layman terms as to what was wrong and how he was going to fix. He also told me how to prevent the problem from coming back. Very impressed and would use their services again.

I paid over nine hundred dollars to Choice Home Warranty for repairs to be done on my appliances and it was suppose to also cover clogged drains. They did absolutely nothing and tried to turn the tables around and said it was my fault for letting hair go down the drain. Their plumber came out totally unprepared and quoted over 500.00 to unclogged the drain in my bathroom sink. Choice Home Warranty said they would pay two hundred dollars. I found another company to unclog the drain for one hundred and they said there was no hair down the drain. The warranty company never pays out because they send someone to do a diagnostic check and the consumer pays for the house call. Choice Home Warranty will turn the tables around and say it is the consumer's fault. The person who I hired confirmed it was just normal wear and tear.

Ryan was the tech from Zach's Appliance was the AMAZING tech who came out to diagnose my dryer's issue. He was a blessing in how he helped me understand what was wrong, why and what needed to be done to ultimately fix it. Wish the VERY best for him. OUTSTANDING customer service. EXTREMELY knowledgeable AND willing to SHARE his knowledge. Not all tech-savvy CHW have sent are.

I’m sure they are good for people that live in a large city, but for rural America not so much. I bought in because they said within 48 hours I should have a technician to look at my problem. 2x it was 2 months, 1x never found anyone. And then only got a fraction of the cost to replace them. I cancelled the rest of my subscription, and was glad for the refund. But will not recommend.

CHW has its pros and cons. Pro-they scheduled a tech to come look at our fridge 48 hours after it broke. The company they chose was fantastic and opted to come the following day instead because the fridge was not cooling. The report processed quickly and we were told within 48 hours that CHW would cover a good portion of the fridge's replacement. Con-we will not see cash for the replacement despite the fact that CHW lists all over their website and advertisements that its cash back. Instead we are supposed to receive an emailed gift card to Lowe's. This would not be problematic except that the gift card will be sent within 30 days. I called to see if there was anything that I could do to speed up the process because we are out a fridge, the customer service agent was extremely rude and about yelled at me that it wasn't their fault.

Significant water leaking from water heater, contacted Choice, and they immediately had a plumber come check out the problem. The plumber determined a replacement was necessary, so now I’m waiting for the installation of a new unit. I received an email from Choice which stated I’ll need to pay $845 for uncovered costs for the new water heater.

I was very satisfied with CHW. I was scheduled to have someone to come out to my house the very next day. But they never showed up and no one contacted me from the plumbing company to reschedule or no called from Choice Home Warranty to see was the problem resolved. I am very disappointed.

Waited 2 weeks to get the problem corrected. Could not clean the drain. Said he thought I would have to get a plumber. Told me I could not use my permanent filter anymore. Asked about his Merv recommendation and he said he did not know what I was talking about.

I have no complaints about any of the Technicians who choose to take the request! They do a great job!! The only concern I have is the scheduling! Took a week for them to fix my AC. I had room Ac to use or I would have to stay with daughter and family!!

We finally found a good repair company within the Choice Home Warranty network. The company (Applx LLC.) has been to our home several times and always got the job done quickly and professionally. Applx gets 10 stars! CHW gets a rating of 1 Star because of the way they send anyone out to service your issue even if that is not a trade they normally do. For instance, they sent a bricklaying contractor out to do plumbing (that company came out 4 times), couldn't install a new faucet & then claimed that the pipes were rusted (copper & brass don't rust). CHW also has declared an issue "not normal wear and tear" & as a result won't cover the repair.

It took two days to have a plumber assigned. Upon arriving evaluating leak, he determined that he had to get the fix approved by Choice Warranty before buying the required new part. Very frustrating for us, as we continued without the toilet for another two days, until the fix was approved, new part bought and installed. It certainly didn't seem that the replacement should require going back for "corporate" approval.

I would feel very uncomfortable recommending your company and the services you provide. Your representative, Mrs ** was very professional and knowledgeable as to what the policy would provide. He also discussed the senior options, which thought it was professional of him. I feel very comfortable with your policies and as stated above I would highly recommend your company.

Be extremely careful with your selections with this outfit. What you get is not always as it seems. I joined Choice Home Warranty just about a year ago and have used them at most one time. But that is not to say I have not placed other requests for services. When I joined, I was quite explicit in explaining that I have an above-ground hot tub. I was assured it would be covered under the add-ons so I moved forward with it. The first time I attempted to get it serviced, I was told that they were unable to locate a tech in my area. Now, months have gone by, and I was told they had dropped this part of my policy. Having paid upfront for this part, how could they go without refunding my money? Again watch them. THEY ARE NOT RIGHT! I give them one-star.

Andres ** was very polite and is a great salesperson. I had been thinking about a home warranty for my home. As a Realtor, it will be useful to have the Choice Home Warranty information available. I sell residential and commercial in the state of Illinois. Thank you for the discount :).

Chris was knowledgeable and quick. He unplugged AC drain line and now unit works fine. Barnhart Heating and Cooling genuinely cared so I will use this company again. My only disappointment occurred on previous call when plumber had to charge $85 for service call due agreement with Choice Home Warranty. First call I asked for plumber so man arrived, took photo for Choice Home Warranty and left (without fixing the problem). I had to submit another request to get AC repair.

Contract status was explained in detail. I knew I had amended my contract status last April, but I didn't realize it included my primary residence. I was given the contract numbers and instructions on how to view on the website. I also filed a claim for a malfunctioning dishwasher. I am awaiting contact information from the service tech assigned to my issue.

Agitator in my laundry washer barely moves. So, I called and filed a claim. Within minutes of filing a claim, your representative arranged for a technician to come to my home in two days. I was quite impressed at the speed of your response. Thanks a lot for truly outstanding service.

I've only filed the claim at this point and received an immediate response. No repair people have come out yet. For this, the response time and setting up the appointment were impressive and much appreciated. I have nothing more to write, having a minimum character limit and also a minimum word limit (format over content) is ridiculous.

I had a Choice warranty on my home for just under 10 years, and have to say, overall, got my money's worth. It certainly comes in handy when you need a new appliance or major repair. Since I started, I understand you've increased the allowed amount for replacement. A few years ago, I was only allowed $600 to replace an oven and microwave combo, but think it's a couple grand, now, at least. As my renewal was up this October (2024), I decided not to renew for a number of reasons. Although the cost was good, I was unhappy with being able to reach someone to speak to.

Had a call with Agent Avi, who enrolled me in to a one year program with Choice Home Warranty Top plan and helped me with all my questions on coverages and service requests. As I was referred by a friend, he described all the benefits of Choice Home warranty plan. Happy with the experience today!

Super was fast and I was offered money to help with the replacement of my unit. The first offer was low so I called and they added a couple of hundred more. It won’t cover the replacement of my unit but it was better than nothing. When I called the service person Lydia was helpful.

I purchased the Choice Home Warranty because the salesperson assured me that if an appliance failed, it would be replaced. My washing machine failed and after filing a claim, I was offered a gift card to Lowe’s for $343. I looked at the Lowe’s website and there were no washing machine chains priced at $343. The lowest cost for a comparable washing machine I could locate sold for $478 before taxes and delivery cost. I was then offered a check for $343 to shop and purchase for a washing machine. I still was not able to find a washing machine of comparable size and features less than $500. This is a misrepresentation of the warranty package sale and decreases confidence and the company's offering and standing.

Sent a claim for bathroom light not working - a tech came out that day - fixed in less than 30 minutes! Always great service on the few other claims I have filed in prior years. I do most of my home repairs but electrical & plumbing I leave to professionals. Very professional, respectful and friendly technicians. Happy customer!!

The representative was professional and knowledgeable. All my questions were answered. My wait for service was reasonable. The support was on time. I would recommend Choice Home Warranty to my friends and relatives. This is all I want to say.

From the first call until the technician came to my home. Everything was above and beyond! I’ve had several home warranty plans in the last 10 years Choice Is by far the best! They respond quickly. They keep you informed step-by-step until the technician arrives and your service is complete. Thanks, For your excellent service!

I called Choice Home Warranty as they are the most highly rated home warranty program I found. I spoke to Josh who was extremely helpful. He answered all my questions and concerns, and there was no high pressure! I feel much better having my home protected for any future problems. Thank you Choice for giving me this peace of mind.

I called in one day and the repairman was out and fixed it the next day. Doesn’t get any better than this! They listened to me when I told them it was the water pump, and brought the correct one with them so it didn’t take two trips. Having two teenage boys having a working washing machine is important. Thanks for prompt service.

CHW assigned a repair company (Pro Advance) for my clothes washer who diagnosed the problem and said we needed a new control panel. This cost me the normal $60 service fee. They said it could take a while to get the part. Six weeks later I called the service company and they would not answer my repeated calls. So then I had to start a whole new claim with CHW which they said I'd have to pay the $60 fee again to whoever they send out, which infuriates me. CHW said they have a 30 day expiration policy on claims and would not make any exceptions. I will NOT recommend CHW to anyone and will NOT renew my policy when it expires. They never seem to hire first rate service companies and their customer service is awful.

The best repair person you have ever sent. He got late on a previous job and still came to fix my garage door opener at 8:15 at night. He was very knowledgeable and explained what he was doing and was not in a hurry even though he had a 3 hour drive home that night.

So far I have had great service from the techs sent out. Very prompt and knowledgeable. Really liked the tech that was sent for my broken washing machine. She explained what was wrong, what it would take to fix it and a rough idea of the timeline for her to receive the parts necessary for the repair.

Excellent customer service from both Choice and Cortinas. My AC was not cooling. I submitted the claim on a Friday mid-day and received an answer that evening. The best thing was the service was the following day, Saturday. With this Texas heat I'm so glad and appreciated the fast response and repairs. Thank you for your 5 Star service. I'm truly a happy and satisfied Choice customer.