Choice Home Warranty Reviews

Choice sent an extremely competent technician to repair a leak on my pool filter. He noticed the body of the filter had a crack in it and submitted a claim stating the leak is due to normal wear and tear. Choice told me he said the crack was due to over tightening which was a blatant lie and when I challenged them on the lie they then changed the story that their claims adjuster decided that based on a photo. After making it very clear that I am not satisfied with that answer the lady I was talking to decided to placate me by offering me $200 towards a $453 claim. I accepted this only because I needed my filter repaired. This is a game all these home warranty companies like to play and I don’t appreciate it and will absolutely never refer anyone else to Choice again.

She was very helpful, kind and understanding of my issue. She was very supportive and professional and fully understand what my issue was about and knowledgeable in resolving the issue. I would recommend to be the role model for Choice Home Warranty company in all departments and consider promoting her soon.

Stay away. They will find any excuse to not pay for repairs. HVAC system has been down for 3 months. Finally had to pay my contractor for replacement as the home was in need of heat with the approaching Winter. First, they said they couldn't locate a Service provider. Then offered that I could use my own contractor who condemned the unit. They wanted then a special pressure test at a cost of $384 which was photo'd and videoed for their observation. Then they wanted a quote and then to be broken down further (3 times breaking it be more line items each time). They still claimed to not have enough of a breakdown.

I want to personally thank your company for hiring the amazing customer service representatives that I had the pleasure of speaking with this past week. I was very pleased with their professionalism and service. They were knowledgeable and kind and I will be recommending Choice to friends and family based off of my recent experience.

Hello: I was extremely satisfied with my appliance repair. Your company got me an appointment immediately and the GE Repairman Dan that came to my house was outstanding! He was so knowledgeable, professional and prompt. I will be telling all my friends about this home warranty. I was very impressed with all aspects of my repair!! Thank You!!!

I am so very appreciative to the Customer Service Representatives for their caring disposition and accurate information. They listen and respond with professional and promptness. This is my second claim and trust all aspects of the process will be a rewarding as the first. I will most definitely be renewing my coverage with Choice Warranty next month!!

Totally disappointed and dissatisfied. As a Licensed Realtor, refuse to include in the list of Warranty Companies. Will never refer anyone to this company again. I have paid upfront for this warranty in 3 year blocks, twice. Have used twice and each time, had to pay over 1/2 to have a covered item replaced. Also, contractors are few who are associated with this company which means no timely service or no service at all. Also required upfront payment of service call fee and you may not receive service. Who governs this type of business to prevent consumers from getting ripped off?

USA Plumbing and Sewer was chosen by your company to come out and unclog my drain. He only had a 40 ft. Snake, I thought he should return with a 100 ft. Snake to reach the clog! I wasted 100.00 dollars. Very disappointed. I am a senior citizen on a fixed income, I pay monthly for my service.

I was very pleased with how quickly the electrician responded to my need for service. D&M electric was very professional and I was pleased with the response time. Very nice company and how well they communicated their ETA with me. This was a very pleasant experience and only the second time I have used my Choice Home Warranty plan. I am very happy how easy the online experience was to enter a service request.

The fan motor on the compressor went out. I took the option of using my own local HVAC company to repair it. It was repaired in two days and I was approved by Choice for reimbursement. Choice said they will be mailing a check for the reimbursement in 30 days. When I get the check from Choice all will be good.

Edward ** came to our home and quickly diagnosed and repaired the heater. He was friendly, answered questions and was very knowledgeable. Thank you for sending such a personable repairman. However was not pleased to have to give my information for repair to a machine instead of a person. Hope that is rectified in the future.

I called in a claim on my water heater leaking. It took 2 days for someone to look at it and say it needed to be replaced. I had to pay an additional $300 after the initial $75. It is my understanding that CHW paid for replacement of problem items. That should be stated at initial contract.

Good experience, the water heater is replaced. Bad experience having to wait a week. Also, the warranty didn't cover the entire process as we still had to pay $1,500 to complete the job. I will say that it's an understandable tradeoff so overall am happy things went smoothly, just wish it would've been faster.

While I’m still waiting to hear if the repair is going to be approved, the service tech that was assigned to my claim was great. MO’s Appliance Services. He came within the time slot allotted and was quick to diagnose the issue and communicated on what should happen next. Very happy with the service tech.

Extremely easy to submit a claim online. The contractors contacted me the night before they were going to arrive and also called me about 30 minutes before their arrival. They completed the repair very quickly and efficiently. Overall I’m very satisfied with the process. Great service, I highly recommend Choice Warranty.

Quick response, agent was willing to work with me and come to a deal. This company has helped and would recommend. They have an easy way to make claims and system is very easy to read. This company has saved me time and money. Would recommend everything.

Dear Choice Home Warranty Team, I wanted to take a moment to share my recent experience with your technician, Eric **, from All Drains 70 Plumbing LLC. I rated him a 10 because he demonstrated exceptional professionalism and expertise. Eric arrived promptly, thoroughly assessed the issue with my garbage disposal, and clearly explained the problem and the steps he would take to resolve it. He worked efficiently, ensuring the repair was done right the first time, and he left the area clean and tidy once the job was complete.

Very fast to respond and to send someone out. Issue was resolved in the first visit. Very professional and knowledgeable about the issue that I had going on. Went over beyond to ensure issue was taking care of. They also were target with the ETA that sent early that morning

My most recent experience with home service is consistent with what I've experienced in the past with CHW, and that is that the service personnel sent to mitigate whatever issues I may be confronted with have always been professional, courteous and extremely knowledgeable about the products they service. I feel privileged to have chosen CHW for my household insurance. Kudos to the organization.

I had my 3/4hp garbage disposal replaced. I thought Choice Home Warranty would approve to replace it with another 3/4hp disposal, but they would only approve a 1/3 hp disposal. The plumber Shane that did the work, was very professional and explain very that I needed to know about disposal and warranty on it. He did an excellent job.

The call to Choice Warranty went well. Provided my information and was told a repair service would contact me to set up an appointment. I was never given a choice of the day and time for my service, I was expected to have someone in my home during the time I was to be visited. We finally agreed that I would get a phone call when they were 15 minutes from my home and I would leave and go home. I had explained exactly what the dryer did and was expecting the service associate would have the part to repair with him.

Today I spoke with a representative for the home warranty. Like their partner company, Endurance, he was very professional and informative without being pushy and annoying as other can be. The plans were very affordable and comprehensive. The plan I chose is very affordable, and quite frankly for a dollar or two a day, you may be saving yourself thousands.

You'll be making the biggest mistake ever if you go with this company. Just google them and You'll see complaints everywhere you look. I wish I had googled them first. They take your money and don't deliver.

My husband and I have carried a Home warranty now for the last 7-8 years and I will not go without one. When appliances or heating or air go out, and they will, you know who to call. When you call they send someone out and you have a small service call fee and they fix it or replace it! That simple. I have had my Dishwasher Replaced, Microwave Replaced, garbage disposal serviced and stove replaced. This would have cost us thousands of dollars. If you do not have a Home Warranty and you own your home save your self some some time, money and headaches and call them today!

CHW contracts with Technicians that are mostly 2nd rate.... and you cannot obtain one of your choice! Moreover, just try to follow-up with one of their C/S people - they're all overseas somewhere and trained in RESOLUTION AVOIDANCE. All you will ever get is one of many prescribed computer responses, and some are even repetitious. They will do everything possible to pass the buck and/or avoid addressing the real service issue. Most experience I've had has been NEGATIVE!

Once again I'm given a schedule date that was not available. The company called me and they said the date they gave me is not available. Typical Choice Warranty. This is why I left the first time and why I will leave at end of contract. I will also be reviewing you in bbb and google.

The light switch in our master bedroom all of a sudden us just went out. The electrician who came to repair it informed us that it was not unusual for that to happen over a period of time. And that depending upon the number of times we use the switch to turn the overhead light on and off, our problem could have happened sooner. The fact that it lasted fifteen years was a blessing to us. He explained what we could do in the future regarding our other switches in the home. He was very helpful and courtesy.

The qualified service company was very accommodating to come a day earlier than scheduled as I was getting out of town guests that night and also watch my granddaughter so they quickly and efficiently came out and fixed the issue. My only issue was that I had a $75 credit from a service call last year that I never used and Choice Warranty would not honor it.

I am very disappointed with your service, they did not cover the damage I had with the water pressure regulator, when it should have been covered 100%. They denied me when the technician that was sent said that it had to be replaced because it was already damaged and they assumed that the regulator was painted that's why it couldn't be adjusted. I have been living in this house for 17 years, I bought this house brand new and it has always been like this because a water pressure regulator can be painted, put underground, outside, etc., The paint should not be a reason to deny me coverage. I appealed and they made me look for another plumber opinion and the other plumber's opinion was the same, it had to be replaced due to wear and tear.

Ellis Appliance Inc. repair man was great. He was professional and kind. If I need any other work done I will use them. He called before he was coming and was here on time. He didn't leave a mess. At this time everything is working great. Allen was a nice young man and was very knowledgeable about his job.

I was told that because my appliance failed one day after the warranty had taken effect that this was the reason the appliance was not covered.!!! So I ask what the hell good is a company if it is not going to cover an appliance when it decides to FAIL.??

Went past the expected time due to a wrong part and flu overtaking the guys but just now the job was completed extremely quickly and the furnace is now starting up so quietly. So pleased and so relieved that the problem was not nearly as serious as my imagination indicated. I'm so pleased with Choice Home Warranty and so grateful I signed up with them. This repair was completed so easily and seamlessly.

The handle just broke off in my hand. I called Choice on a Sunday night and they scheduled my appt. by Monday morning early for 11/27/2024. I was worried it would not be fixed by Thanksgiving since family would be coming over. Choice is prompt, their repair persons speak English well, and generally can take care of the problem in one trip.

I have a upflow toilet in the house we bought over a year ago, right after moving in, of course, the toilet motor went haywire. The house had a home warranty when we bought it but that was not covered to the tune of $1,500. What a mess. I asked upfront about that when I called. It is covered and the cost of the policy is only $60 a month, with a $75 service fee charge. I will let you know if I will recommend after I have used it a time or two.

The technician who came to our home to fix our garbage disposal was very quick and efficient. He used parts from his truck to ensure that the job was done properly. This is the second attempt at having our disposal serviced. The first technician promised to come back but never did. We would have had to pay an additional 200 dollars for the replacement unit.

They are quick to respond. My experience so far is that it takes less than three days to get an appointment for a repair, and they acknowledge a claim in less than an hour. The only negative I have had so far is that I had a well with issues, and they were sending out a plumber who was unable to perform the work. I called the service person ahead of time and just hired my contractor to perform the repairs.

My oven stop working a week before Thanksgiving and I was able to an appointment for the technician to come out and he fixed the problem. Thanksgiving was saved! So grateful for the service and how quickly it was resolved. I was able to get a same day appointment which was surprising. However it all worked out.

My icemaker was making blocks of ice instead of cubes. This wonderful home warranty program sent out a person who actually knew what they were doing. I have never been so pleased. I have had other home warranty contracts in the past and have always been let down between the services they contract with or pretending they don't have contracts with and my having to pay out of pocket and wait for a reimbursement. I feel much safer with having Choice Warranty to help me protect my home...

The whole repair process from beginning to end was very simple and easy. Repairs were done within 48 hours and everything was repaired successfully. The technician assigned to do the repair arrived on time. Repair was done in a very timely manner and he cleaned up after himself totally.

The representative that assisted me was professional and helpful. My appointment is set for this week after the holiday. I'm looking forward to a positive outcome. Thanks again for your assistance regarding my concern. Representation in a company should always be a positive experience. And exceptional customer service is always a plus.

AC unit stopped working and Choice sent technician to inspect. Choice said first technician’s costs were too much and reassigned to another technician. 2nd technician agreed entire system needed to be replaced. Choice came up with reason for me to pay for the condenser. Out of pocket costs were over $5000. Not seeing benefit right now.

It took six months to fix an ice maker. A pipe broke, and they would not fix it. I had no water for a few days because they were so slow to get back to me. I had to pay out 640 for a hot water heater that only cost 650. The company that put it in charged them 1500. I tried to tell them but got nowhere. The latest is that my dishwasher inlet pipe broke. They would not cover it.

I highly recommend Choice Home Warranty on account of their prompt and courteous service. They truly keep their word in their company policy in solving the issues and concerns of their clients. This is what home insurance company should be. I’ve called and reported my concern. There were only very few questions asked. Right after that, I’ve received an email with the claim report number plus the following day a confirmation of a technician that’s coming to check and resolve the problem. I’m very glad that I have Choice Warranty Home Insurance behind our back.

Cory was professional, knowledgeable, and efficient, all the while being friendly and personable. He communicated his arrival time to me and came exactly when he said he would. He fixed all of the problems with my electrical system in a timely manner, then retrieved any debris from his repairs. I highly recommend this technician.

Jaime’s diagnostics was well explained, however, I was hoping he could fix the issue. He explained what the main reason of the error message and he was supposed to send me summary of his diagnosis so I can share with the solar company, but I haven’t received it yet. He was also supposed to share quotes for future reference but I didn’t see any email yet. It would be great to have a follow up in writing especially since we paid for diagnosis.

I have never had a problem with Choice and would recommended to everyone looking for a home warranty. They respond immediately when called with a claim. The people they send out are reputable and know how to fix the problem. They work around your schedule with the repairs and they get the job done before they leave.

The Rep was helpful in resolving my issue. I appreciate her help. I will consider renewing both my son and our coverage in 2025 but will need to see at renewal time. My issue is the time it takes to respond to a claim and then the lack of communication with vendors selected. This needs to improve to help with ongoing issues with this warranty company.

A garage door spring broke and trapped one of our cars in the garage. Called to make a claim, got a service provider assigned, but the date was not for a week and a half. Called the service provider and they moved it up within two days, which worked out great since we had, two cars outside of the garage. The service man was excellent, very professional. Use the online feature to make the claim and it worked out very easily, never had to talk to an agent at Choice. Love their service, highly recommend.

I needed a new warranty company. I started the quote process and it required payment. At the time, I could not find some specifics, i.e., service fees etc. so, I stopped the process. Few hours later, I received a call from a representative, unsolicited. Then he proceeded to inform me that only I can get the deal offered at that time. So, it was a pressure sale.

The initial appointment took over a month to happen, but we got a very good technician. Our follow up appointment for the actual repairs still has not been scheduled. It's been two weeks since the initial appointment. We understand it takes time but this is a constant pattern with Choice Home Warranty.

This is my first claim using CHW. The referral to the repair service was fairly quick. Although the The Clockwise Plumbing response was delayed for a day, service technicians (Gary & Eli) were very courteous, professional, and gave helpful preventative advice. I had read some of the reviews and didn't expect too much; however, the Overall, excellent service.

Within an hour of filing a claim, a service repair company picked up the job. Within 1 1/2 days, the heater was fixed. The repair went quickly and a part was reinstalled. The technician arrived promptly and explained what was going on with my HVAC system. He had a replacement part in his truck. Within an hour, the system was running well. Thank you.

The technician was very knowledgeable with the issue I was having. He explained everything in layman's terms so I could understand. I was very happy with the outcome of this project. I hope to use him again if the need arises. It is helpful knowing I have my major appliances covered if the need arises.

Very dissatisfied regarding CHW not approving to fix my heater which needed two replacement parts to get hot water as soon as possible. After having a warranty for so long. Paying out of pocket as a widow on a fixed income was truly unacceptable for me to consider recommending anyone. Your policy should be evaluated not as a one size fits all. After speaking to a supervisor I was given some help. I should not have had to pay for another heater so that I could have hot water of the holiday. Very dissatisfied regarding this matter.

Michael of Airborn Service Plumbing arrived early, proceeded to diagnose the faucet problem as he explained his logic reasoning and within a short time discovered the blockage of a filter in the connecting hose causing the problem. He also discovered a potential problem which we might have suffered with our dishwasher and corrected it. He is the best.

I can't complain about the the company. Y'all understanding about things that don't go right and y'all correct the problem. The person that I talk to were very helpful with answer my question. It have been good being with y'all. I would be glad to tell anybody about y'all and how good y'all are. Keep up the good work.

I submitted the microwave claim on the 10th, no one came on the 13th, I reported it again on the 14th. No one came. I called and the rep said 24-48 MORE hours to respond. I asked to speak to a manager and she intentionally hung up on me. I called back 3 times and finally got a manager that helped me. Finally on the 19th the technician from Whirlpool came and said the part is no longer manufactured. It's been 3 days and still no follow up. It’s the 23rd. Awful!

So far this year I had issues with my shower system not working properly. I got it repaired very quickly. Before this I had issues with my water heater and was able to get it replaced promptly. They have been quick to react to service request and send the necessary personnel to get the job done.

The two men that were sent to our home yesterday, were very professional. Upon entering our home they took their shoes off which I did not expect and I told them that it was alright if they did not take them off. The work they did was perfect. I would recommend Choice Home Warranty to my family and friends. Thank you guys for a job well done.

Service representative came a day early. Mr. ** unstopped the bathtub, ran water to let me see water moving freely and it doing so. Mr. ** was pleasant and he explained to me the problem. After he was done I asked for a receipt for service fee $85 and he said, I would receive it by email. I have not. I want a receipt, please reach out to the contractor. Thanks

My call was answered promptly. Very nice lady took my info quickly. She was very friendly and explained what would happen next. She gave me a chance to explain everything. She made sure I had paper and pencil ready. And then gave me my claim number. Repeating it for me to make sure I had it correct.

I had a wall microwave completely stop working. I was only offered $199 the WHOLESALE for what they called a 'COMPARABLE' replacement. The lowest price on a replacement unit was $850 + $300 for the trim kit to mount unit in the wall, not including labor to install! This company no longer has technicians available, thus the reason a $199 voucher was offered. I escalated the situation to a case mgr but was told this is the best they can do & the resolution is per contract. I find this unacceptable and do not recommend this home warranty, nor any other company.

Very Informative assistance with choosing my home warranty coverage. The coverage options were reviewed very well in detail. Personnel seemed to be very knowledgeable and informative in reviewing all the options. I hope when I need coverage it will be as good as the assistance was over the phone at the time I purchased to plan. Thanks.

Microwave heats well 2 out 3 times, but you never know when it doesn't until you take the food out and have to put it back.

The experience was ok. The plumber was flexible with my time frame but my toilet seat was cracked and when I asked about it he said no they don’t fix that. I asked him to please check and he didn’t. Another issue I had was that he didn’t take credit cards. I think we should be notified if someone comes out to do work and doesn’t take credit cards.

We have been first SEARS, then Choice Home Warranty customers. We have waited up to a week for service a few times, but we have NEVER been disappointed in the repairmen who have come to our home, or the quality of their work. Twenty years of service without complaint. We both remain happy and confident in the Choice Home Warranty service.

Even though my claim has been denied because the parts for my front load pedestal are no longer available, I would recommend Bradley Appliance Repair to anyone. Brad is fine technician and very honest. And Lori called me this morning regarding the claim, which was very efficient for a small company.

I now have had to enter a NEW Claim because the pool equipment is leaking (badly) after the repair was done to the pool pump. I never had leaking issues before the repair and now I'm told it's a "new" issue. All of the issues should have been investigated and repaired the first time.

Appointment was very easy to set and service rep that came out was great. My washer could not be fixed and Choice made a offer for replacement right away and it was a fair amount but I think it is insane that it will take up to a month to get a egiftcard. This is all electronic and should only take a couple of days at most. Now I cannot even shop for a new washer for up to a month and then wait for delivery. Looks like I might have to wait to next year to do laundry.

All your representatives did an outstanding job. They were very helpful and listened to our needs and concerns. Outstanding customer service skills were exhibited by all. We were very pleased with our claim result. Their concern for us was apparent in the manner that their voice tone came over the phone. Thanks for such good service.

High View Plumbing sent Greg, plumber to fix the leak. Greg was professional, helpful and knowledgeable about the plumbing issues. Greg had been here recently to fix a problem in our half bath. I knew when I saw him that he would do a good job for me. He fixed the leak in our master bathroom where the leak was and now everything is fixed! If I have any issues with plumbing I would like High View Plumbing to come fix any problems that I have!

This is the 2nd time making a claim with Choice Warranty. I am a first time homeowner and that comes with a huge responsibility. Fortunately I chose this company for extended home warranty and I am so grateful I did. The both times I have had an issue a tech shows up the following day, and my issue is resolved in days! I'm looking to extend the service if given the option. 100% recommend.

I had an emergency water leak. I was going to call a plumber as I needed the issue resolved quickly but figured let me see if Choice will work out. Within 20 minutes of submitting claim, a plumbing company was on the phone with me letting me know they would be there within 2-6 hours. They came within 2.5 hours and had the issue resolved in about 40 minutes. Thanks again to Choice for miraculously saving the day!

The technician was great!! The communication with Choice Home Warranty was awful... After denying a claim for $156.00 dollars for stupid reasons, and then me asking to cancel my membership... thus they approving it immediately.... What the heck!? No... I would definitely recommend the tech, but not Choice Home Warranty.

Our microwave went down and the next day someone was out looking at the problem. After an hour troubleshooting and trying to fix it, they needed to order a part. The next day we got an email offering money to just replace the 17 year old appliance. We accepted that offer, found a new microwave at Best Buy and we lived happily ever after. :) Appreciated the prompt service, quick decision making and reasonable resolution.

The guy was on time. He informed me as to the problem. Found out that everything was not covered by Choice Warranty. Had to replace everything out of my pocket. The guy was very pleasant and professional. Enjoyed having him take care of my garage door opener. Not sure why I'm still using Choice Warranty. They don't cover anything. That a person can use. Still waiting on a different claim. I'm sure they won't cover that either.

Smart Choice Heating & Cooling Services was the company to fix my heater. The Tech was Aboel that came to repair the heater. He called to let us know that would arrive to our house between 3pm to 8pm, but he was here by 3:40 or so. Again he called to say he was on his way to us and gave a time he should arrive. Great customer service from the start to the end. We have had some very bad companies sent for our claims and most were not good at customer service nor professional. In fact I have a old water heater that had to be replace and the company left it there. So Smart Choice was great and want them to fill all my request for heater, A/C and/or water heater repair and maintenance needs.

After telling a salesperson calling me at 6:am and telling them I was unable to talk about it and could he call me back. He refused to take no for an answer. And was very rude with his comments. When I had time to talk about it I called back and talked to a better salesperson. Since my purchase I have been set email 3x a day

Sometimes the claims process is good but there were times I've had issues. When our furnace broke down in the middle of the wintertime, they said somebody would get here in about a week. But it might be cold in a week in the middle of the wintertime so I had to hire somebody to come out and do it. After arguing with Choice a number of times, they did give me some money to pay for the repair. Recently, I had a refrigerator claim where the magnetic seal came out and then the other door would close on it and seal the refrigerator. They weren't gonna pay for that and I had to challenge that too. They were saying it was not mechanical but I said that it was. It was a metal piece on a hinge and it was mechanical and it was broken. It wouldn't close all the way when we close the door where it was supposed to be, the way it was supposed to work.

We live in the Kansas City, Missouri Metro area (28 min to downtown) - We filed a claim for our freezer not freezing and making a loud noise. Opened a ticket 10/30/24. They scheduled a technician to come out. He didn't show up. We called the company and he came out the next day. When he was trying to figure out the issue he pulled up YouTube on his phone. He had no idea how to fix it. He said, don't put much in it and it should start freezing. UM WHAT? It wasn't even very full. Well when he filled out his report he only mentioned the noise. Long story longer - we called and had to have them come out again. Of course he was a NO SHOW. Then the next day the company said, "We can't reach him either, just have CHW send someone else".

Thoroughly checked the fridge and was able to identify the problem - which wasn't the one we had anticipated. Was then able to make appropriate repairs which, so far, have proved to be what was needed and completed to our satisfaction. Clean worker and explained to us exactly what he had done. Be very happy to use his services again.

I was amazed by the fast service I received. I emailed my service request in the early morning and before noon, I was contacted by the plumbing company and an appointment was set for the next day! The technician arrived on time (actually ahead of time), and worked competently replace the Moen shower valve. Work was cleanly and efficiently done. I am very pleased with how both my home and me was treated.

I was happy with the plumber. He was quick and kept his appointment time. He cleaned up everything after he was finished. Things went smoothly and I would recommend his services to anyone needing a plumber. I don't know what else to say but service was professional and prompt. I would use his services again if needed.

Though initial response and technician diagnosis went without a hitch, the eventual denial for authorizing repair of the refrigerator interior led lighting was not what was expected. Contract specified in clause C7 that ALL refrigerator components were to be covered. Using an arbitrary interpretation of clause E10 - Electronic or computerized energy management or lighting and appliance management systems... dispute of claim was denied. Therefore I will obtain requisite parts and perform the repair. This is not the first time a "loophole" was used to deny a simple repair. Still waiting on claim update from the Choice case manager and the scheduling of technician to accomplish approved repairs. Having paid good money for this warranty agreement, I was not expecting this turn of events.

Reimbursement for money spent for a replacement/repair issue should not be based on prior approval from CHW since, in most cases, this is an emergency situation and there is not enough time to go through the claim process before the replacement/repairs are underway or completed. I am very disappointed with myself for not reviewing the fine print and with CHW for making it more difficult to have repairs/replacements done in a timely manner. I hope that CHW reviews that policy in regards to reimbursement since most of us purchased the insurance for just such emergencies.

Thankfully it turned out to be a GFI that had tripped. Your automated phone system was not easy to work with. Then saw email the next morning on who would be coming to my house and no one contacted me on whether it was a small problem or not. Also no one informed me that service call would be 100 not the 85 I thought it was. Lady on phone told me that some calls won't come out for less than 100. Would be nice to know.

Michael was professional and personable! His appearance and manner was commendable and it was a pleasure engaging with him. He is definitely an asset to the HVAC company represented for this service call. Although I am disappointed in Choice regarding covering failed items, it is in no way attributable to the excellence of the technician.

Mason's Air Control came in and quickly analyzed the problem. Gave me good advise on how to resolve my problem. I felt like they took great care in assisting and educating me on what was going on with my unit. I would definitely recommend and use their services again. I felt like I could trust that they cared about my home's safety.

This response is our request to look at our washing machine that is not working correctly or not at all. We are not sure yet. Choice response was very quick and that is appreciated. We look forward to meeting with the technician this afternoon and see if we can get this resolved. So far so good.

The pumping company called OSP Plumbing took its time to respond with a date and time (a week after the claim was placed). The window of time for the work was from 8am- 12, while Choice Home care was 7am- 11. The company got a little testy when I called to confirm window of time and would not tell me a more specific hour.

He and his team were very professional and were flexible with rescheduling the time window, which was important for getting my kids on time from aftercare. They were persistent and determined to identify with my heating system and remedy the problem. If I happen to have another issue arise with my heating system I will request their services and hope that Choice sends them again!

CHW stands on business. I made a service call on SUNDAY Nov. 17, 2024 and by Monday Nov. 18th, they emailed me a technician would be out Tue. Nov. 19th. Very impressed with speedy service. It's ironic, the person that referred me to them passed away.

Upon the observed stoppage I immediately called Choice Warranty to set up a case and get a repairperson. Note, I live approx. 7 miles from a larger populated town that has plenty of plumbers. Upon repeated inquiries (approx. several days) Choice could not find a plumber. I called a previously used plumbing co. and they had a plumber in my town finishing up a job and sent him to my home, where he fixed the problem in less than an hour, Choice emailed me and gave a date of Oct 26 for the repair. Since I did not adhere to their protocol for using a technician without their approval. Choice initially said they would not pay any portion of the plumber's fee,. Under the circumstances they relented and are giving me $150 (I paid the Plumbing Company $295).

I am extremely pleased with Choice Warranty. It’s easy to file a claim and the issue was resolved the next day! I highly recommend. The technician that was sent out to my home was amazing as well. 5 star service all around. It was easy to file the claim and Choice Warranty resolved all issues in a timely manner.

A constant leaky kitchen faucet Late at night to find water leakage on countertop had to resort to turn supply line off, at times it would stop on its own, then it would start again, I call about it once before, but it had stop, 2 weeks went by it Started all over again

The determination on rejecting this claim is disturbing in the facts I will discuss here. The shower pan drain is leaking that's a given. Which the tech was sent out to repair & was & would to be covered under the policy! Fact. With this fact, the tech was unable to repair the leak as it is under the shower pan. Now you refuse to stop the leak, as which was the initial goal because it is under a none covered item is ridiculous. There is no other way to stop this leak through the warranty then. I ask to re-review this case and hopefully will come the understanding that your initial findings are that it is a leak, the policy covers leaks! The fact that it can be fixed under the pan! Then by all means, fix the leak.

Technical seemed competent and professional. He lives 4-1/2 hours away and he was anxious to get on the road, so he failed to leave me a model number and serial number since he took the box away. I called him and asked him to text it to me when he got home. I has not done that. I also left him a message that the sensor kept on. No response back. I guess he felt that when he left my home he was done with my job

I was very disappointed with Choice because my HVAC unit was not working well. They said that they didn't cover that and I was very disappointed because it wasn't like it was a month after we took it out. So, it was 10 months or so. But the best thing that they were able to do was once I paid off the HVAC, they gave me $400. I like that Choice has coverage of the small things. But when it came to my HVAC system, they didn't.

The heat in our house was not starting up properly and needed a qualified service to come and fix the problem. We have had CHOICE HOME WARRANTY for several years. Whenever we had a problem with any of the covered things in our house we just had to call Choice and then had it assigned to a service that had qualified technicians who specialized in any issue we’ve had. All we paid was a small fee for the call no matter the problem it was the same fee. The Technician we had this time was knowledgeable and very pleasant explaining it to us.. I recommend CHOICE as a good choice to have your home covered.

This is the second time Kintex Plumbing has come to the rescue. Jose was the technician who came both times. He’s wonderful!! And Kintex has responded quickly to both calls. While he didn’t have the right size disposal with him, he gave me the option of immediately having a smaller unit or waiting a short time to get the correct size unit. I appreciate that he gave me the choice.

Choice Home Warranty had a lower payment per month. Submitting a claim was easy. Also, the initial claim representative was a good experience. The contractors are fine if they know what they are doing. But most of the time, they do not completely fix what needs to be fixed without me having to pay out of pocket. I had a bad experience with Choice fixing my air conditioner. They did not totally fix it. I ended up paying out of pocket for one of the repairs. It went out in the month of June, and still is not fixed to this day. When I tried to resolve the issue, Choice said I would have to pay more money out of pocket and they would not fix it. I still get the service and pay for it but I want to cancel it. I just haven't because I've had some personal issues.

Had an excellent service starting with a claim to the issue resolution. All is taken care within 24 hours. The technician from the third party company FarmulaOne Air and their customer service is excellent. I don’t even have to pay for the part that was replaced in my furnace. I certainly recommend to go with Choice Home Warranty if you’re not currently using it.

I have been satisfied with my experience with Choice Home and have referred at least one of my friends. Sometimes it does take a little longer than I would like to get someone out to my house but all of my experiences with providers have been positive. The fees seem to fluctuate so that could be tightened up for budgeting purposes but all in all I am satisfied.

Fortunately, I have not had to use CHW very often but the two or three times I have had to use CHW worked out well. Two weeks ago I had to use you because our microwave stopped working. Thanks to CHW we are dealing with Lowe's to acquire a new one, this has not gone as well as I had hoped but it is working out. Thank you for a fast response and we should have this resolved as soon as we receive our Gift Card from Lowe's.

CHW assigned a factory authorized technician who quickly diagnosed the problem and CHW handled the claim quickly with the funds to replace the old microwave. CHW will issue a gift card in the amount agreed upon for us to use to purchase a new microwave. Technician was prompt, patient and efficient.

Yes I would recommend Choice Home Warranty to my family friends and my clients. I am a Realtor and I recommend my client add a Choice Home Warranty to their purchase of their new home. Groves Appliance Repair is an exceptional company because of people like Ashley and Brandon are AMAZING!

Am 82 yrs old and manual things I used to take care of are no longer an option...so my warranty is really a commodity now..Good thing I signed up for the long run....Still not used to having to call for little things. Have not had luck with bigger problems...

Reported a claim (1st claim) on Monday evening, here we are Wednesday afternoon and still haven't been contacted by anyone about issue. I'm glad it's just a water drip and nothing more serious. Previous home warranty company would contact me within a couple of hours of submitting a claim.

Bruce ** was professional and not pushy. He explained the policy clearly and asked if I had any questions. We had another home warranty but it did not have the coverage this new policy has. If and when I need to use this policy I hope everything is handled as professionally as my first encounter with Choice Warranty.

Do not get Choice home Warranty, stay away! This company is a total rip off. Every single claim we submitted, they denied. We’ve had issues with our pool pump. They denied it. We have an issue with our upstairs heating unit, not turning on. So we paid the $85 for a technician to come out and he didn’t fix the problem. He actually made it worse. Now we have a loud noise coming from the attic and it keeps us up at night. Choice home warranty, still denied the claim, even though this was the fault of the technician. So not only does my heater upstairs does not turn on now. It makes a loud noise. This just does not seem fair at all. Please take my word. Do not trust choice home warranty. They are a fraud.

I always read the reviews of any vendor who Choice selects to send to my home. After reading the reviews posted by other Choice customers for SEBINO, I was worried. I must say my experience with them was the total opposite of everyone else. They were punctual, pleasant and professional. They got the work done in a timely manner and I am very pleased with their work.

The agent Seth was very friendly. Gave us all the options available to him to offer. Price is very reasonable. We’ve never had a home warranty so we can’t say anything about service yet.? We will have to wait and see for our first service request. We’ve seen reviews that they are on top of it.

I was very thankful for this service. Your representative Oscar was very helpful and informative regarding utility service startups. I would have had to initiate these services all by myself, which would have been very time consuming and daunting. I truly appreciated his input and suggestions. He did an excellent job!

They have found a way to NOT honor every claim that I have ever made. I bought an older home, so I bought a warranty. This company says that they cover old appliances, systems, etc. That has not held true. I have submitted claims for old systems and newer appliances....nope...not covered for one reason or another, even with maintenance records. Having this service has been completely useless to me.

Technician was very knowledgeable and extremely patient with me. He took his time and took care of everything I asked him to do. After doing everything, he went to every room and made sure that each radiator was on. I'm not happy to have to keep on typing because my description is not being accepted although the count is over 328.

I don’t like the amount of money they offered me to replace my dishwasher. The amount does not cover the cost of buying a new dishwasher. So I disputed the amount and they said, "That's all we can give you." They based the amount on a 15 year old machine. You offered $246.00. The cheapest dishwasher at Lowe’s is $297.00. Plus you do not cover installation, that cost is $200.00. I am not happy!!!

The repair man who came yesterday did a great job. Was very nice and finished his work in a timely manner. However we have been without a dryer for 5 weeks and without a microwave for 4 weeks. We were not told the co pay had increased from $65 to $100 for each of the repairs. We called many times during this period and have never had to wait this long.

Phone contact only with him... called and texted several times before getting a response back... concerning a recent or invoice of what service was done and payment... refrigerator is working ok at this time... no problem. Finally received invoice... Call Choice Warranty...was told they have no control over the service person. They were no help. However got everything straight after about 3 days after service.

I feel that the salesman was very aggressive. I plan to reestablish my membership after the warranty expires on my house. He kept pushing until I finally agreed. I found Choice to be very helpful in the past but don’t need two warranty. I hope this works out well. I still think that the individual was not listening but the offer was very nice.

Michael quickly made analysis on furnace and thermostat and installed replacement parts. Very thorough and explained everything. Most professional. I would recommend this tech and company for future HVAC requirements. They were timely and did what they said they would do. What else can I say. The service was most effective.

Outstanding service. Chris was very professional from the start. He identified himself at the door. Explained everything in detail after his analysis. His expertise made the job seem simple, making the appointment quick and easy. Truly a great asset to your team. Would personally request his service if another situation arises. Thanks.

Home Warranty is prompt and courteous to deal with. They send qualified professionals to do the work who keep you informed of the whole process. They have had to send a repairman to my house twice now. They repaired my hot water heater, and they're in the process of replacing my icemaker. I would recommend them.

I am pleased with my first time with the people that we sent out to fix my garage door opener and heating unit. Both men were professional and courteous. They arrived and fixed my problems in a timely manner. I am pleased with Choice Home Warranty in getting my problems solved.

Our disposal starting leaking out the bottom on a Sunday. I filed a claim online, and had a appt scheduled for 48 hours later and was notified via email within a few hours. The Plumber completed the work very quickly and was very professional. The replacement was handled with no issues. Great service, and I would highly recommend this company.

I put in two work orders with Choice, plumbing issues was fixed same day, Light fixtures replaced within a week. Overall, I had a pleasant surprise. Vendors were super polite and helpful. I highly recommend Choice as your go to, for home warranty. I plan to be with choice for the long haul.

I received special care from the sales representative. My sister advised me of her satisfaction with Choice Home Warranty & the savings comparison she had done. I called and was very pleased with the special handling I received. Am looking forward to the change from my former warranty company. Saved $$ & lowered the copay!

I contacted Choice to purchase a home warranty as a house warming gift for my son. They called me relentlessly after I made my first contact and before I made a decision. They made promises pertaining to coverage enhancements when the house exceeded their limit for square feet. When I received the policy, nothing we discussed was described, as I insisted. I called multiple times and they tried to increase the price based on the size of the house, even though I was very honest from the beginning and they quoted me a price based on factual details. I continued to call demanding a corrected policy based on quoted pricing. I was told a manager would get back to me. It never happened. They pulled a bait and switch and ignored my attempts to resolve the matter. I finally called one last time to cancel the service. I wasted hours of my time trying to fix this for my son. The worse experience I have ever had with a business.

I'm a new customer who hasn't used your service yet, but your representative Bruce was more than helpful setting up my account. He was able to give me the latest promotion which saved me money compared to the plan I had with another company. I look forward to being a satisfied customer.

Unable to rate your creditability until I request service. I had American Home Shield for over 15 years however, the quality of the technicians sent to address a repair need left a lot to be desired. Some of the vendors were totally unqualified to work on the appliance that needed repair. Hopefully, the service companies you contract with will prove to earn a favorable rating when I need service in the future.

The agent was very helpful and polite. He understood my problems with the pluming and let me know that I would be contacted within 24 or 48 hours. My wait time was only a couple of minutes to speak to a representative. This is the second time that I am having help from Choice warranty, I am very pleased with them.

I would highly recommend Williams Plumbing and Fuse HVAC Appliance repair. Both gentlemen were friendly and knowledgeable. They got the job done quickly and neatly.. The hot water heater was replaced within three days and the dishwasher was replaced within four days.. I did not expect everything to be done so quickly. Great job Choice Home.

I have been pleased thus far with the service I have received from Choice Home Warranty as well as the technicians. I believe I subscribed to them in either 2016 or 2017. I would and have recommended Choice Home Warranty to a friend. Choice Home Warranty makes it easy to figure out where to obtain service.

I just got off the phone with Ms. ** of Choice Home Warranty and she refused to refund the $1485.00 I paid for a 3-yr warranty. Her company refused to fix my Amana refrigerator and the technician Juan ** of Universal Repair in Garland TX charged me $85 and said he would order the parts and return to fix my refrigerator. I never heard from him again. Choice Home Warranty stood by him. He turned in a different report that is only visible on their end of the website. I cannot see those notes when I log into my account with them. I have requested a refund repeatedly. I do not want another technician sent by CHW in my home again. I have not been able to use their service and they have decided to keep my $1485.00.

A friend of mine recommended Choice and the first time I used it, they were responsive. The technician who came out for the service did well, which was why I renewed. I jumped on the bandwagon when they were offering a number of years and I wouldn't be going up on the service fee for a while. So, that was another incentive for me to extend my service with them. I had one experience when it took a while for the technician to call me to schedule something. But that was it. I hadn't had that particular technician anymore. Choice is a good home warranty service to invest in. I've only used the website twice and the first time that I did, I didn't have a good experience with it. But it has been a couple of years ago since I used the website and it may have improved.

Had our semi-annual central a/c maintenance last week and was told Freon level was low. Called Choice Home Warranty and they had someone out the next day. After testing the unit, they determined levels and pressure were fine. Saved over $200 by checking with Choice. Sometimes the appliance need not be repaired or replaced and just need a second opinion. Well worth the cost of the deductible.

I have been with Choice Home Warranty for several years now & I have had better service with them than American Home Shield. Choice Home Warranty is quick at selecting a good technician to come to your home & fix the problem. I am very satisfied with Choice Home Warranty & I most definitely would recommend them to family & friends.

The technician for Rockin W Repairs LLC completed all sheetrock repairs efficiently and did a great job. He was punctual on arrival time, very professional, communicated clearly what needed to be done, worked efficiently, and was service-minded. We will definitely seek his services if future CHW Claims become necessary.

Good afternoon, I called and asked if I would receive the $75 + 1 month free as I saw from the email sent to me. The salesperson said yes and that it will be $50/month. After I provided my card he was rushing me off the phone and I asked was this total inclusive of the discount and he replied only the $75 off not the one month free because I was paying monthly not annually. I will be calling to ask for a supervisor!

I haven't heard anything from you re: fixing my furnace. Nor have I paid been anything. Pilot lights but it won't carry over to the burners. It's getting cold in GA and it would be swell if I had a working furnace. I'd appreciate anything Choice could do in the immediate future

The technician called and let me know what time he would arrive. He was on time and quickly diagnosed the problem. Said he would need to order the part and would let me know when it came in. He called me back the next day and said they would return on November 20th to install the part.

We have had to use your service in replacing something in our central air and heat. The work was done timely and your tech Gregory ** was very professional and explained what and why he was doing what needed to fix the unit. He cleaned up any mess and replaced everything back as it had been before.

Service was great and the response time was a lot faster than I expected. With my previous warranty, it would take 3-5 days before a technician could respond out no matter what the issue was. I would recommend have the technician provide a receipt for the service fee so homeowners could use for tax purposes. Awesome service provided.

HORRIBLE! I would not recommend it. My dishwasher has been broken since October 16th, and no one has yet to come out and fix it despite multiple attempts. They won't even offer me a refund, just a fake apology like they care. My faucet broke as well. I filed another claim, and the tech stopped responding. 2 broken appliances cost $150 (2 service fees), and I am still required to make monthly payments.

Mountain Side Plumbing, owner and tech Josh ** was prompt, maintained communication pending his visit, did an excellent job diagnosing and resolving the problem. I was impressed on his ability to resolve the issue quickly and expertly. He is an asset to your organization. If I was to ever to hire a plumber again, he would be the person to call. I will certainly give his information to my friends.

We've had no heat for over a week. Furnace needs replaced per technician. Haven't been kept informed of progress by the Choice company. Still don't know when the work will be done. Have a 93 year old living here with medical issues. Have explained the situation to 6 different employees and a supervisor and problem not solved yet. Very dissatisfied.

The cooling and heating system on the 2nd floor of my home wasn't working, Mr. ** of the Johnson Builders came to my house and fix the system in no time. He did an excellent job. Good work. I was very pleased with their services. He even found areas that needed to be closed properly, that wasn't done right by the previous repairman.

This is a mixed bag review. Choice home warranty initially assigned a tech to my claim that never showed up, so my claim had to go through another tech assignment process, ultimately leaving my furnace out of commission for an entire week, rather unhappy about that part. The second tech who was assigned to my claim was absolutely stellar though. He identified the problem within a few minutes, was quick to grab the parts needed, and had my furnace up and running in no time flat.

I filed a claim for my A/C Unit. I was treated very well when I called in my claim. I was treated very professional. He seemed to be very concerned about my problem, and he wanted to really be interested in my predicament. I am concerned that this problem that I have may cause a fire. Not sure, I really need it fixed. He seemed very concerned for me.

I’ve been stuck with this company for 6 years—don’t make the same mistake. They rely on arbitration to avoid accountability, deny legitimate claims, and offer disingenuous customer service. In one case, they refused to replace a failing motor in our heater because it hadn’t “completely failed,” leaving us with sleepless nights and a hefty service fee. In another, a septic issue left our home unlivable for over 10 days. Their only solution was a $150 voucher, forcing us to pay most of the cost out of pocket. Even if I hire my own tech, they’ll only consider reimbursement after a month—if they approve it. Save yourself the frustration and expense—avoid Choice Home Warranty at all costs.

The person sent to repair my appliance was very pleasant and knowledgeable. He also was right on time for the time we scheduled. I don’t have anything else to say other than he explained to me that this was the first time he dealt with your company.

Professionalism and knowledge of the causes of the problem associated with the warranty. The attitude of the staff and assistance provided by the office staff was above par. It is hard in today's time to find a company that is as good as its word. I give Choice Warranty an A-grade for their promptness in solving my problem.

I am very happy Chris called at the right time, I did agree to purchase the Choice Home Warranty at $43.75 a month, you said you would send me a hard copy,, and email me a copy, I am not able to print at this time. I look forward to getting the hard copy from you. I did pay the 1st month and agree to pay $43.75 each mo. on policy # **. Thank you Chris.

I met Richard and he was informative and pleasant. I bought the program and as soon as something goes wrong I’ll let you know how they respond! I hope they will be as efficient as Richard was at selling me on the idea of signing up. Month to month is a great option.

The young man David who came to fix my heater is very knowledgeable and malicious at his work. Very nice to have around, my 3 dogs even liked him. He explained to me, everything he had to do, my heater had mold in it and he told me how he would clean it and to cost to me. It looks like new, he did such a wonderful job.

The handle on my microwave is broke and I wanted them to fix it. But they wouldn't because it didn't have anything to do with it working and I can still use it. I was afraid it would break clear off but they showed me it still can be opened up even if it does. So I'm good to go. I will use it till it blows up. Thanks for your help.

Aloha, Teresa really made the decision to purchase a home warranty easy. She provided all of the necessary information to ensure I was ready to make the decision to purchase a plan. She clearly answered any questions I had to ensure my anxiety or doubts were resolved. Mahalo Nui Loa Teresa.

I have been a Choice Warranty customer for several years now. Every time I have placed a service call they have been very helpful in getting me the most reliable company to do the work that needs to be done. Thank you.

The technician was good and very knowledgeable. He stepped right in and discussed the problem with me as I told him what the furnace was doing and stayed around and tested it to make sure it was working correctly. Choice need to set up quicker appointments, instead of 5 or 6 days the line.

STAY AWAY!!! The tech said my Heater unit is over 18 years old and needs to be replaced but he was told from the Choice Home Warranty rep that they Just want him to fix the broken parts. That's ridiculous. It's an 18-year-old unit and the technician refused to fix parts on a unit that old. Now I'm stuck with no working heater still!! What's the point of a home warranty If they won't honor replacing appliances?!?

The electrician, AMJ Electricians, listened to our concerns and was able to provide a remedy to fix our issue. He spent time troubleshooting the issue, while others may have left not being able to duplicate it. I am happy with the quality of service and the courtesy provided by the contractor.

My washing machine was determined to be unrepairable, and it will be replaced by Choice! My subscription with choice has been truly a positive one over 7 or more years! While times change and prices have continued to rise everywhere, Choice have remainder affordable and professional! It's a wonderful necessity!

I had a slow leak in my hot water tank, Choice sent OSP to determined I needed a new one. Choice approved and OSP installed it in a timely fashion for which I was very grateful. I called OSP this morning as they have to arrange for the city of Las Vegas to approve the installation and sign off on a permit. Hope that will be accomplished today.

How informative the person was and how he answered all my questions so that I can understand everything to the best of my knowledge and he helped me to find the best discounts for me and my family and I loved that he also told where I can find more information if I need it and that put me at ease through this process.

The technician was polite and took his time to examine the dishwasher. However he told me to continue using it because he had fixed part of the problem and ordered a part for the rest. When I attempted to use it the results were the same. I had to call him to let him know the problem still exists.

We've had Choice coverage for at least 10 years and have had excellent response from them for several problems. They've lived up to every expectation we've had for coverage and then some! Thank you for all of the help you've provided over the years and we can heartily recommend them!! Choice Home Warranty is, without doubt, one of the best investments we've ever made.

I had a great experience with Robert. He was very informative and answered all of my questions with patience. He made me feel comfortable, and I made the decision to join Choice today because of him. Also, I will make sure to speak to friends and family about the great service I received from Robert today and if anyone of them are interested in joining Choice, I will be sure to send them to Robert.

My three failed appliances (over 8 weeks) were repaired quickly and efficiently, but I'm puzzled over the fact that all three technicians were dispatched from another city, making travel time and distance (and cost for them) unnecessary. And the timeline for the scheduled repair was much longer than it would have been if someone from my city of residence had been dispatched. Just seems like a very silly arrangement.

I reached out to 3 or 4 companies to get pricing and plans to make a decision for what my wife/I would use. When I gave my contact information to Choice to get the price online, I was immediately called. I told them I was doing my due diligence and would reach out for clarification if needed. Since then, I have been called no less than 9 times and texted 7 times. After the 2nd time, I was assured I would be removed from their automated follow up system. After the 4th time, I asked to speak to a manager and was put on an automated line for 15 mins and eventually hung up. After the 5th day of calls/texts, I am blocking each number and now writing this review as my only recourse. This is going on abusive and something is wrong if 4 separate employees have assured me the contact would stop and it happens again 1 hour later.

Victor was punctual, friendly and knowledgeable. He had my oven fixed quickly and correctly. He kept the area clean and did a great job. He had to travel 1hr and 20 mins to come out and I am so thankful for that. Now I can use my oven for Thanksgiving.

Appointment made on 11/1 for 11/6 between 8-12. At 12:20, I received a call from the technician asking me what the problem was with the washer. The form I completed online indicated the problem but I told him it seemed to be an issue with the push button start. He asked me to take a picture of the service tag and send it to him to see if he had the part. He told me he didn’t want to come out if he didn’t have to. He had to order the part and the new appointment was made for 11/12. The technician who came out to install the part, different person from who I originally spoke with, did a great job. I’m just unhappy that I had to wait almost 2 weeks to get the problem resolved.

Clothes washer stopped working. I called Choice Home Warranty who sent out a Technician. He told me that Choice would be contacting me for a settlement because he couldn't repair. Next day I received an email claiming that this is not covered and I had 7 days to appeal which I did and spoke with a Norlie ** a representative of Choice. Her words were denied denied. She told me to read section A paragraph 2: "Become inoperative due to normal wear and tear." I requested to speak with someone else. She told me no one else to speak to. Why have the insurance if this is there out.

This claim was for my microwave. You determined that it would be replaced. I tried to go to the start the process and it says the process has been completed. I hadn't even opened the email until just now. Again, you want to give me a Lowe's card, however, Lowe's is the most expensive option for buying appliances, so I prefer a check.

Service technician was professional & courteous.. Repaired issue quickly. Was in & out of home in under 30 minutes. Glad I used them, would recommend them & use again if needed. I always suggest having a home warranty for these unexpected repairs. Glad I chose Choice Home Warranty.

Hello, I want to point out that since Choice could not provide a technician to come and unblock the stoppage I had in my drains, they allowed me to seek my own and then get reimbursed. Unfortunately, I will not get a refund, that is awful and bad customer service on Choice Warranty's part. The technician I chose, were friendly, informed me of available time slot due to last-minute notice. They came and ensured I was able to use my bathrooms. Especially me having IBS and 2 small kids at home. I will be considering changing to a different warranty company soon.

Satisfied with the fact that Choice was able to quickly assign a service provider to come and take look. As a result of the technician's analysis, it was recommended that it was best to replace the dishwasher (Bosch 800 series) than to repair. Of course I was not expecting to get anywhere near the amount it would cost to replace my same model but I was expecting to get something where I could buy something average. They gave me a $246 Lowes gift card. The cheapest dishwasher at Lowes is a Hotpoint for $270 (on sale), and this does not include installation or haul which adds another $250.

We had our dishwasher repaired by independent vendor because Choice couldn't get one here for 2 weeks from out of the area so they said we could choose our own and they would reimburse our out-of-pocket. We sent them all the necessary documentation and it got lost so my wife just got on me about where's that reimbursement check and we called him and they said, "Oh well we don't have those invoices on file. Please send them and we'll get you a check" and that was in September this year. Now we just had to resubmit them and they're telling us it's going to be 14 to 30 days before they can get a check to us which to us is kind of a crock because they've already failed to reimburse us for months.

I wasn't too happy with the automated claim process and almost didn't see the reply text to tell me I'd be hearing from High View Plumbing the next day. But the young man who represented their company and replaced my badly leaking garbage disposal was wonderful. He called me when he was on his way and quickly and efficiently replaced the bad appliance. He was very nice and helped this old woman with another minor task while he was here. I'd highly recommend Kaden and High View to anyone in the Forney/Dallas area.

We have had Choice Home Warranty since 2016 and have had claims before this one. Each and every time they have produced exceptional resolve. We have recommended this company to others and will continue to do so. Thanks Choice Home for being there when we need you. That means a lot.

When I arrived home to meet with the technician, I did not like the fact that he was parked in my driveway verses parked on the street. Therefore, I could not park in my usual spot in my driveway. I had to tell him to park on the street. When he arrived, he did not introduce himself which I thought should have been the first thing he would have done.

We had to wait one week for someone to come out. A lot of food was lost in this time. Technician was in and out in a matter of minutes without explaining anything except to wait a few hours for fridge to cool. We are into the next day and fridge is still not cooling. This is a major inconvenience and disappointment.

Very professional staff with this company. Employee, management are very helpful and prompt in regards to my service needs. Compare to other warranty companies, Choice Home Warranty Company is the best by far. I'm so glad I chose this company for my home

Hot water pipe under the sink was leaking. The plumber fixed it in about ten minutes. He called me about thirty minutes before his arrival. Arrived on time and left the area very clean. Excellent job. I have used this service about six times in the past four years. All the technicians have been top-notch!

Dave from Lee Enterprises arrived Saturday morning for an appt to check why I have no hot water. He checked out the thermostat and wires and reset the system. He walked thru the house to the kitchen and bathrooms and I am now receiving hot water throughout the house. Very knowledgeable and friendly. I would recommend him anytime. Thank you

I was very pleased with my Water Heater Replacement it was installed within 4 days of my reporting it to Choice Warranty. The installers were very professional and answered any questions I had. This was the first claim I have made with this company, I was happy with the whole process.

I have a leak in my Plumbing, in my basement. I've contacted a plumber. They will be here on November 22nd. It is difficult for me to find a plumber. I've contacted a plumber located in Wytheville, Virginia. I'm located in a rural area. I sure appreciate Choice Home Warranty working with me..

Called Choice, they assigned a technician. The Company they assigned called and ask for a model number from the machine, I was unable to provide. I called Choice and told them. They said it was assigned and the technician was scheduled. They were a no show for the appointment, no phone call, email or text. We called Choice again and another appointment was scheduled with same company again with same results, no phone call, email or text. I canceled appointments and stayed home to wait for someone who never came.

My furnace went out yesterday. The coldest day of the year so far! I immediately called Choice Home Warranty. They had a technician out here early the next afternoon. He was very nice and courteous, and answered all my questions. Shortly thereafter he texted to let me know that my claim had been approved and the furnace will be replaced.

I was having problems with my furnace running properly. I called and reported the problem. They came to the house the following day. The technician found the problem and fixed it. I now have a warm house and am very pleased with my experience. The technicians were very friendly and helpful.

Submitted a claim for a leaking expansion tank, it was approved and a service provider accepted the job. He arrived and submitted the request for approval. Shorty after it was denied because 'it wasn't due to normal wear and tear. He clearly stated it was normal wear and tear on his submission. When I spoke with case manager she said the denial was wrong and the tank simply isn't covered. I asked why it was even listed as an option to click, didn't really have an answer. Fairly confusing at this point. She was very professional and since I had paid the service fee for a denied repair, and it should have been denied when submitted, she paid the $75 to the provider. I told I was using the same provider that day as the issue still needed fixed.

I wish the plumber could have found the leak but we tried everything. Too bad it was only after he left the one thing we did not try or think of is what caused the leak. It was the drain, not in the tub but the drain under faucet that catches the overflow.

Stefan was very professional and knowledgeable. He explained everything to me and was a good listener. I look forward to having him do the work for me on my refrigerator. He was very customer focused and followed up with me via a phone call. He is an asset to Choice Warranty. This was the third time I had to have someone come to my home about the same problem, and Stefan was able to diagnose the issue and provide a solution to the problem.

One contractor didn’t pay payout money from Choice Home Warranty. And they owe money $2555. I was worried about that. Choice Home Warranty helped me collect money back. I appreciate it and am so happy. And They are good service and responsible for it. I recommend the company to friend and family.

Put in a claim and technician was out to look at refrigerator the next day. I was shocked because didn't expect such quick service but was for sure welcomed. Assessed quickly, ordered part which arrived within 4 days and fixed once part arrived. Refrigerator is back to normal and functioning like nothing was ever wrong with it.

The Service representative was knowledgeable, professional and personable. He did repair in a prompt and efficient manner. We were impressed with how he addressed our problem. We made a claim with Choice Warranty and they sent out Clockwise Plumbing. We are pleased with both companies for their promptness and actions.

Service tech was here on Thursday. Choice approved repair. But have not had a response from contractor to set a time to come back out. I have sent them a text but no response. Would you be happy? I am waiting.

Luis came to my house. Check my heating. Was very professional. Very knowledge. Took his time. Explain to me the situation. I recommend him in the future with any problems with my home. The company is very prompt. Within a couple days I had a technician over to my house to get service so I do recommend Choice Home for any repairs that need to be done.

I reported a sewer line backup in my basement. Fiore sewer service came quickly and resolved my problem. The technician quickly assessed what needed to be done and got right to work. He was prepared with all of the tools needed to perform the task at hand. I was very happy with the service he provided. I would request them for my future sewer clearing needs.

Extremely easy to make appointments using the online system. A repair technician was assigned rapidly. Technician, Frank, called prior to arrival. He was very experienced and diagnosed the problem very quickly.. Installed replacement part in minimum time. Machine has returned to operating condition. We are very happy with the overall experience.

I really liked how I could schedule my own appointment date & time. There were no hitches along the way, I set the appointment & the technician even came 1 day earlier. He called us the day before asking if we would be home & he could come by then. It was perfect! In the past there's been too many cancellations & reschedules & no shows. This was perfect & the technician was accurate & repaired the problem quickly. I really appreciate him!

Somewhat disappointed in the service company they sent out. It took a week for them to arrive the day. They sent the appointment for between 11 and three. They actually did not arrive until about 5 o'clock. No phone calls saying they would be late. A little better communication would've been nice.