Choice Home Warranty Reviews

Technician that respondent to repair my refrigerator was very knowledgeable and very polite, also very professional. The only thing that confused me was the service charge. The last time I used your service was last year and the service charge was $75. Now it's jumped up to $85. I would like to know why the increase.

There is a crack in my toilet bowl, and the water keeps draining out. Technician said I need a new toilet. He requested I pay the $75.00 service charge. This is not claim # **, placed on June 2nd. That claim was premature, due to my coverage not starting until June 19th.

I called to set up an appointment for a service call for my A/C unit to make sure it was cleaned and serviced. I was told a claim was submitted but never received any contact from anyone after that. It has been a couple of months and still no claim was ever submitted and no response was received from your company when I inquired about it.

Actual appointment and technician assigned was great. Only complaint is the time it takes for the point of logging the claim to getting a technician assigned. It was more than 24 hours. Called to elevate the situation as in TX it is hot and I am an elder. Nothing was done.

Technician was great. Choice Hone Warranty sucks. Second air conditioning issue in a few months, both denied by bs excuses. When I prepaid for the warranty I never I gained I would have to go to court to enforce the warranty. Let's hope it doesn't get to that point. But that's where we are headed

Choice is the only warranty company that actually cares about their customers and most of the time they showed up the very next day and fix all of my warranty problems, I have recommended them to all of my friends and family members as well. I would like to thank them for continuing to keep their promises and keep standing with their word.

The technician was on time and the contacted me before arrival. He diagnosed the issue quickly and was able to get approval to install a new disposal very efficiently. Very nice gentleman with a very good demeanor. We're very happy what the service and the new disposal. We love Choice.

Company was identified quickly, Tech gave an advance warning and came on time and fixed the issue in 30 min and left. Very professional service. It was a very busy day and I was on a call when he came, it took my less than 5 min of time. So was grateful that Tech can work independently without me being around the tech till he finishes.

Very poor Customer Service. you must represented your coverages and your limitations. All I’ve been trying to do is cancel my account account number. ** address **. I want this policy canceled and I want my refund ASAP. Contact me at **. Your misrepresentation of your services is drastically disappointing. It’s funny how you just sign a person up and then you ignore their phone calls by their phone numbers after the sale. There’s no way of getting a hold of you and hopefully this show shows how bad you’re Customer Service really is. I’ve called your number several times and you just put me on permanent hold for over an hour. When I first called, you answered immediately you took my money and now I found out that you have caps and you don’t guarantee show up times of the vendors and could possibly take up two weeks for services to be done. We cannot put up with these bait and switch attitudes.

Bathroom sink drainage was gradually getting slower and slower. Finally it took a lot of time to drain water. Drain cleaning person came and cleared the drain. He was very helpful and courteous. Explained us how to take care, to prevent getting blocked. What kind of cleaning solutions to use and how to take care and what to do to keep it clear.

I couldn't be happier. I was in contact with the repair company that Choice Warranty assigned within a few hours. I was scheduled promptly for their technician to come and assess the problem. They came, parts ordered and one week later (had to wait for the parts to come in) they had me up and running. Conrey's Appliance Repair is the company they contracted with. I highly recommend them...

Service representative came during the time he said he would. Was able to diagnose problem in the stove and made sure it was working prior to leaving. Very professional and courteous. Explained what was wrong with the oven. No problem with services at all. Checked the thermostat for oven heating up.

When the Temperature Fluctuated, the technician came in, assessed the job, and resolved the problem. The individual was very professional and respectful. The young man did his job in a timely manner and was professional.

Took 2 weeks for them to schedule an HVAC repair when it was 90-100 degrees outside. I had to contact the technician myself because they scheduled for a holiday [July 4th] from 3-8 pm. We all know that isn't happening! Technician said they dumped a lot of service calls in on that day. There is a clause in the agreement that will be used every time; maintenance not done and they dip out of the contract! They don't bother to communicate or return calls like they say they will. Two hour notification on denial still hasn't happened. I called and never got a return call back as promised. Worst Warranty I have ever used. Find another one. -

Water leak claim in the ceiling and wall. Just trying to figure out how quickly that someone would come out to look at the issue and fix the problem. I did have to turn the water off to slow down the leaking. I hope the problem can be solved within the next few days.

Kevin from Boswell service GE company was an excellent service agent. He was professional and knowledgeable. I would recommend Choice Warranty to anyone. I don't have a lot to say except what I have stated earlier. I accept Choice Warranty as my choice of Warranty company because their service company did a super job with our washer/dryer.

I will get to the point, Mr. Ruben ** is the best service technician I have ever had come to any home I’ve ever owned. He was professional, courteous and extremely knowledgeable. If LG ever lets him go, you should hire him. If this is the type of contractors you use we gonna have a long relationship.

Our A/C failed 6.24.25, service was not assigned until the afternoon of 6.25.25 for an appointment date of 7.03.25. At the time there was a major heatwave across the country, including our area. CHW did not prioritize the situation as an emergency and left us without A/C for 10 days during that extreme heat with temps at/over 100 degrees. Very disappointed at having chosen this company to rely on based on this experience.

The contractor that showed up was great. He completed the job professionally. My problem is with Choice HW. It took them three weeks to find a contractor. That's unacceptable. This company is the worst, they try to get you to find your own contractor and have them submit the miles of paperwork to get paid. FIND A DIFFERENT WARRANTY COMPANY, THIS ONE SUCKS.

Incredible story. I was given an appointment four days from now because he was 4 July weekend. I called them and they said, "I’m so sorry. We cannot help you." I thought it was 74 years old and we cannot get the cars out of the garage and I found out later, there was a broken spring. Hour later I get a phone call that they would be in my house to help me July 4 afternoon. I couldn’t believe it. He came in the house. Fix the door, reset all my remote, including the cars. Absolutely incredible and very sensitive service.

So I tried putting a claim in last night around 9:30 in the evening. The representative told me my toilet wasn't covered so I told her my manual agreement it says it was. So I went online, filled out a claim and it went through so I don't know who's right or who's wrong.

Sean was a very good technician. He was on time, polite, careful, clean, respectful of our house, very helpful and did a great job fixing the problem. He explained what the cause probably was and how to avoid this problem in the future. I would recommend him any time. Thank you.

I email them and next thing I know I have an appt for repairs. Love Choice. They follow up and make sure we are happy and satisfied with the work. You just can't ask for better customer service than that. I have recommended them to my family and friends. They are wonderful to work with and a bargain for the price you pay.

I'm so pleased with the professionalism of the service that I was given. The problem was identified and then repaired. My wife and I were very impressed. Thanks for everything. There have been no problem since it has been repaired. I would recommend Choice Home Warranty for your home warranty.

Tech said he thought lint collection was impeding flow, but he was checking wrong vent. He found right vent & said it's flowing OK. Other problems didn't manifest while he was there. When they do show up it's impossible to immediately have a tech come, so problems may dissipate before Tech can come. Very frustrating because I believe dryer needs to be replaced.

The repairman from Lee Innovations did an excellent and meticulous repair job on a motor in my air handler that was done by another company several months ago improperly. He was called on Wednesday and came the next day and did a great job getting my air conditioner back on in extremely hot conditions. Great response time indeed. Thank you.

You guys sent True Comfort out here to evaluate my air conditioner. You give me one day in time. There's a no-show and they call me the time that they're supposed to be here to tell me they're not going to be here and then you give me another time and then they tell me almost a week later. They're not dependable and why you keep using them. I have no idea.

Contractor Handyslavic, did a very good all around job....His timing was off just a bit and although maybe not fair to factor this into the rating, I feel a -5 rating is appropriate. Just me, but I feel a sense of supervision for all work is appropriate to ensure repairs are done properly. He did a very good job with the repairs.

Every time I call customer service they say leave my number and they will call back, however they never call back. Never call back, I never a reach customer service representative. Very dissatisfied and frustrated by not talking to customer service. I would like to get call back when I have a problem with an appliance. It seems that Choice would only like to talk by e-mail.

Low Freon - Work was completed quickly and efficiently- I was impressed with the technician. I have however been getting notices from CHW that additional visits have been scheduled so I assume the Service Company didn't notify CHW that the work was completed. But it is done to my satisfaction.

I feel that it was a good thing, but now after several tries on signing, it won't allow me to get in... Why, I can't even sign up into the policy, and will not get me in! I want to get this warranty signed out and off! Please disregard my signing up.

The LG tech came early because he lives in the same town. He was great and would recommend him to everyone who need LG appliances work, the appointment process went well too. I don’t have any more to say but great great great great. Service technician was great and explained everything that was needed to fix my dryer.

The technician was good. He did what he was suppose to. He explained everything thoroughly. He submitted the claim and the very next day it was denied, As usual Choice denied our claim. Not sure why I have Home Warranty coverage. It is expensive and so many things aren't covered.

My dryer was not heating up. The repair man that came over was professional and figured out what the problem was immediately. It was a bad fuse which he had a replacement for in his truck. He replaced it in no time flat and then went on his way. Problem solved!

The technician’s name was Justin Sweat of J’s Heat and Air. The claim was made to Choice Home Warranty on 07-02-25 and the technician came out 07-03-25. Justin arrived on time and was very professional and courteous and resolved the clogged drainage pipe in a timely manner. He answered all of our questions! I would highly recommend J’s Heat and Air!

Service was professional and quick. Technically competent repairman sent out. He arrived on time and was able to quickly identify issue. Clear communication going forward on what would it take to fix issue. Choice was able to locate a busy repair man and sent good communication by email during all steps of the process.

The technician that came out to service my garage door opener name is Josh. He did a great job of identifying the problem to solve my issue. He then sent the information to Choice Warranty, and it has already been approved. I just waiting to be scheduled for the next appointment. Thanks to all involved!

AC wasn't cooling in 100 degree weather, so I called the local AC technician who inspected the unit and said the Thermal Expansion Valve (TXV) wasn't working and needed replacement. I submitted the invoice with Diagnosis on CHW website. When the technician replaced the TXV he found an evaporator coil and replaced it also. In the meantime although I submitted the initial Invoice with Diagnosis an estimated cost of $500 from the local technician on Fri June 27, CHW assigned an HVAC Co from Sioux Falls, 2 1/2 hrs away for an appointment the following Wed July 2nd. With repairs already completed for $1200, CHW said my claim was closed and I would not be reimbursed. I attempted to submit the $1200 completed invoice from Lee Heating & Cooling, but the CHW website would not upload it due to the document containing too much data.

We did have issues with the appointment, but the technicians did come at a later time. We also had an issue with the technicians because there were 2 guys and my wife was home alone. NOT GOOD AT ALL!! TELL US IN ADVANCE!! However, the install was professionally done.

The electrician stayed with the problem until he figured it out and was able to repair the ceiling fan. It took some time, but I am impressed he didn’t have the “It’s broken, you need to replace it” quitters attitude so frequently seen in this day and age. Bravo to him!

Great turn around time! Had an appointment within 24 hrs. Great company Eric C’S Electric Company did an excellent job! The receptionist consistently kept me informed on the schedule and was very nice. The technician did a fantastic job in finding the issue and swiftly fixing it. Very pleased with the company and service!!!

The two technicians (Marty and Jay) sent to repair our plumbing issue were very knowledgeable and experienced. They were courteous and considerate. They tackled the problem quickly and left everything clean and tidy. They also gave us good ideas to prevent the problem happening again. We would highly recommend them.

The repair tech was very friendly and knowledgeable of the situation. He took the time to explain what it happened and how this could be remedied. I appreciated his prompt service and the fact that he had the parts on his truck made the job go faster. In addition, the repair tech was well groomed and well dressed. Unlike some repairman, who dress Slaven Lee and their grooming needs to be given attention, this young man was very polite, respectful and again well groomed.

Review for Jonathan – Appliance Service (6/3/25). Jonathan provided exceptional service when he came to repair my appliance on June 3, 2025. He called ahead both the day before and the day of the appointment to confirm his arrival time, which I truly appreciated. He arrived early, quickly diagnosed the issue, and explained what had caused the problem in a clear and professional manner. Jonathan was knowledgeable, efficient, and resolved the concern just as he said he would. His professionalism and expertise made the entire experience smooth and reassuring. Thank you, Jonathan!

Took forever to get a response from CHW. Very disappointed in the lack of communication. This is a complaint that we heard from others also using CHW. Slow to respond. This was a warranty issue so the delay was worse. Needs improvement. How would YOU react if it was YOU waiting hours then days?? The tech from Mr. G Heating and Air on the other hand was responsive, knowledgeable communicated well.

The technician (Gage) from Airflow Air Conditioning was great. He explained everything in detail and was courteous and professional. He showed up very quickly and did a thorough check of everything and even gave me some tips for savings! Even though there was nothing wrong, I felt better knowing that everything was working fine after my unit was making strange sounds.

We returned home after a three day getaway. Our AC unit was not working. It was blowing warm air. We submitted our claim at around 5 PM. By 11 AM the next day, we were notified that 24 Seven A/C would be out between 3 and 8pm. The A/C technician showed up at 1pm and quickly found the problem and got our A/C unit up and running again.

Our water heater was just giving out warm water. We thought it might be a heating element. Choice sent out Topps Electronic Services from Bluefield WV. Turned out to be the thermostat. Men from Topps were great. On time, pleasant and efficient. Would highly recommend them. We paid our $100. Deductible and Choice took care of the rest. We are very satisfied and have hot water again.

I was researching the different home warranty companies, not ready to purchase, but convinced with the sales person I spoke with. Superb mannerisms, not pushy, and able to get veteran and senior citizen discount. I hope I will not be disappointed. Will wait the 30 day period and try the service out. All the BEST!!!

I had a much better experience this time around. The response was a lot faster along with the repair. From the time I did the claim, initial service, and part ordered and replaced - the whole process was less than a week. Completely different from my first experience when I had to go back and forth about my AC repair.

The real proof is in the pudding. I just signed up as a new customer so I haven’t made a claim. Anthony was terrific on the phone. I’ve honestly never signed up so quickly for a service before. I have had a different home warranty for the past year and needed their service when my refrigerator just stopped. I had their home warranty for quite a few years prior to my home burning down. They changed a great deal. A high service fee and 9 days later and two service providers sent out who were not qualified to do the job. I finally took care of it myself and found “Choice Home Warranty”. I have high hopes for this company. Thank you Anthony.

The service man was really known about the problem with the AC unit. Choice Home Warranty was right on to get someone here to fix the AC problem. He recharged the AC unit. I had nice cold air right away. Choice Home warranty was fast answering the call from the serviceman.

Richard has explained all details. I called to take a Home Warranty month by month and he sold the contract for 3.6 years. He is very detailed sales person. My friends have referred this warranty, I bought Choice Home Warranty. Let's see how CHOICE customer service will work.

The online portal is efficient and produces your claim quickly. Easier than calling to speak to a live rep. I like the archived history of past claims and the website is easy to navigate. CHW has been our home warranty for the past 4 months and we are satisfied with their services. I will always recommend them to family, friends, and co-workers.

When I purchased my home, the sellers included a home warranty with Choice (because of an old hvac). I have had issues with my AC and Choice has been great. When a vendor did not fix issue choice offered to have someone else come at no charge. However, we were having a heat wave and a vendor could not be assigned. I found another vendor I wanted to work with. Choice offered that option to me. They later approved vendor and cost. Throughout this long ordeal, Choice returned calls and emails in a timely manner. So far So good.

Our policy states, “Replacement of a Covered Item means for... [a] dishwasher..., We are responsible only for replacement equipment of similar features, capacity, and efficiency, but not for matching dimensions, brand, or color." What this does not tell the consumer is that the replacement formula is based on wholesale prices, not retail. It took us over half an hour with our courteous and patient - but less than forthcoming - case manager to ascertain how the formula is written.

The technician was knowledgeable and friendly, He contacted me before the visit to troubleshoot the issue over the phone, he made sure he has all the parts in stock for the repair to avoid multiple trips. The technician followed up with me two days after the visit to check if the issue is resolved.

CHW was fast with response even though they couldn’t find an available technician. I selected my own and got approval right away. I was able to use my pool guy that is familiar with my system. Now I pay and get reimbursed. Hope that goes as well as the claim approval.

Issue with kitchen disposal having dish cloth stuck in blades. Online request for service 6/23/25 - appointment scheduled for July 2nd, 10 days with issues using the sink. Usually the service is faster, I have been a customer for over 10 years. I really expect a service call within a few days. Hopefully this was an isolated incident.

Terrible customer service! Hard to talk with a human, don’t return phone calls. We’ve been without water for 6 days. A tech finally came out 5 days after we contacted Choice. Discovered holes in bottom of water heater. It was still under warranty and we were told we’d only have to pay the 75$ deductible. We got a bill for 1,160 dollars. Made several calls to choice regarding this. Requested to speak with a case manager or supervisor. We were told one would call within 2 hrs. 5 hrs later we called back and was told someone would be contacting us soon.

First Home Solutions arrived within the specified time and called to tell me that he was on the way. He fixed the problem and the a/c is running wonderfully now! I appreciate his promptness and calling to let me know he was on his way. First Home Solutions did a wonderful job. I would recommend. The other providers never showed up.

My refrigerator went out and needed to be replaced. I wasn't offered enough to buy a decent replacement. Then I had to get one at Lowes with an ecard. NOT. Lowe's is high. Should have gotten a check. Could probably have gotten a decent one at an outlet. Tamara **, a manager, was great. But still not happy. Can't afford to add more for my refrigerator. Minimum payment should have been $1500. Oh, first offer was $818 and Tamara got it up to $1199. My refrigerator is a 28 cu. ft. LG with French doors, with water/ice maker on the outside and 2 drawer freezer.

I am now waiting 13 days to have our air conditioner fixed. First they could not get the part. Then they had the part but didn’t give the installer the number he needs to pick up the part. Then the warehouse only had 1 part, we needed 2. The other warehouse had both parts but the number they gave us to pick up the part could only be used for 1 part. We are now waiting for them to issue an another number that covers both parts. This company is incompetent. There is no one to speak with other than the case manager and when I asked to speak with his manager I was told his and manager doesn’t speak to customers. It is now the day before July 4 which means the earliest my air can be fixed is next Monday. THAT IS AT LEAST 17 DAYS! It is 90 degrees daily. We have been extremely aggressive following up on the company daily. I can’t even imagine the results if we weren’t following up. Find another company.

Service was terrible. Had multiple items break down on several different occasions. Had to locate my own tech for the repairs. Then they denied to pay the claim. If i could give them a zero stars I would. Stay away from this company. I went back to American Home Shield. Much better. Had them for 10 years and very little issues.

Choice Home Warranty refused to replace my A/C unit stating the issue was due to improper installation as opposed to wear and tear. The unit worked 25 years without issue... until it did not. They stated the issue which took 25 years to eventually result in failure was not due to wear and tear. Their description of the issue was semantically wear and tear without using those exact words. I feel I have been scammed and would never recommend this company to anybody.

Waiting 3 days for a plumber to be assigned to change out a garbage disposer that is leaking. It is located at ** in Tupelo, Mississippi. It seems to me every time I need a plumber you can’t find one in Tupelo and have to get one from a far away town.

It seems to always take a min of a week to get a scheduled appointment, The scheduled appointment was 8 days from the report date. Once the plumber showed up, it took 5 minutes to diagnose there was a damaged part. They ordered the part, which took another 4 days, and once received, it took 5 minutes to install the new part and fix the problem. Cascade plumbing did a great job diagnosing the problem, ordering the part and promptly coming back to install the part and fix the problem.

With regular household appliances, I am very pleased with the quick initial response and the repair. A/C repair experience to date has not been stellar. Taking up to 3 days to get an initial appt. to see what the problem is --- Not so good. I would give them a solid B and would probably recommend to someone but would relay A/C wait time is long. I am very satisfied with the quick initial response and repair of regular household appliances. However, my experience with A/C repair has not been great. It often takes up to three days to get an initial appointment to diagnose the problem, which is not ideal. Overall, I would give them a solid B and would likely recommend their services to someone, but I would also mention that the wait time for A/C repairs is lengthy.

Tech was on time and presented a professional appearance. Fixed the problem and told me how to prevent it from happening again. He could have recommended a replacement but he just fixed the problem. Very professional!! Didn’t charge an excessive service charge. Will use this company again. I’m happy with the whole process.

Called Choice as had bad leak. Very professional tech came next day, assessed damage and insurance proposed a cash refund towards a new machine/ that was a good solution! So I accepted the offer and will buy a brand new one! Very effective decision from Choice vs a possibly expensive repair!

When you enroll in the warranty coverage, they say that list of all appliances are covered but when you something goes bad and those appliances needs a fix, they escape saying this particular item of the appliances is not covered. For ex. My coverage covers garage door opener and I have issue with the wiring of the garage door opener. Choice Warranty escaped saying they don't cover wiring.

I called to make a claim two days ago. Then I selected for someone to call me back because I had another concern. Well….It has been two days and I have not heard from anyone. ??? So I guess I’m supposed to call back. I’m a little concerned about your customer service.

Tech was timely and knew his craft. He did a lot of research and disassembling the cooktop. He was able to find the cause of the failure and stated that replacement of the unit was the only option. Choice however did not believe him or they didn’t understand the situation. A part failed when 3 similar parts function perfectly.

The repairman listened to my husband and I. He assessed the damage we described and came to a conclusion on how to resolve our plumbing issue in our en suite. He listened to us and knew exactly how to proceed to handle the situation. He was extremely professional from start to finish in the handling of this job. I would highly recommend this company for your plumbing repair needs.

I need a new garage door opener and sensors and they cover nothing. I am sorry I wasted my money on a policy. They did not cover a water leak either. They find any reason, excuse not to cover. Do NOT waste your money on policy with Choice Warranty. They do not fulfill their contract. Also difficult to file a claim.

Corey was on time and professional, got right to work. Examined through different codes. Would recommend him to anyone. The experience with your claims adjuster was terrible. The e-card I will receive won't even cover the purchase of a new dishwasher of poorer quality. All in all probably looking for a new warranty company, second instance where the company in my opinion did not fulfill what was needed to complete job fully. Happy with Tech, company service attitude poor.

I have placed over 30 phone calls to Choice Home Warranty, Sequoia Repair and LG Electronics. And my refrigerator still isn't working. The Original phone call was the first week in June. Here we are first week of July .Still nothing has been fixed. I am very disappointed in the service I have received from Choice Home Warranty.

The company is a scam! I made claims and the technicians stopped wanting to come because they were not getting paid for the work they were doing. Then this is the worst part, my contract was over in July of last year, after several calls and emails of me telling them I was not interested in renewing my contract, they renewed it for another year without my consent! I called and complained and I only got a call back when I canceled my card on file and filed a fraud claim with my bank. They are untrustworthy and the business is corrupt. The Better Business Bureau has had thousands of complaints due to their fraudulent business practices.

I liked the fact that they got a repair man out quickly. They came with the decision of replacement quickly. Only problem was that I was only allotted $348.00 to replace it. No dryer was available for that price, expecially with the amenities of mine. I thought my policy said replacement cost. Not a down payment. Very disappointed with the amount allowed. It was less than half of the amount needed for a new dryer.

They came out the same day we called and took care of the garage door. We called the same day to Choice and they got us someone the same day. We have never had any problems with them as long as we have had them. I have recommended to some of my friends.

6/30/25, I woke up. I found out the water were all over the floor in the bottom of my GE refrigerator. I check the temperature, Freezer is 29; Refrigerator is 45, this GE refrigerator only 3 years old. Lately, I heard the weird sound was running behind the refrigerator on and off. Everything was in the freezer are melting. I filed a claim online through CHW website for urgent repair, because I will be out of town on July 2, 2025 and the rest of the week. I needed to fix it asap. On July 1st, Malik came and fixed it right on the spot, a relay problem. Now everything is working fine. Now my family can enjoy the July 4th weekend without worry about our foods getting spoils at home.

The process was surprisingly smooth and straightforward. Britain ** was an incredible help throughout. She patiently answered all of my questions, provided my policy number without delay, and promptly sent me the link to start my claim. Her positive attitude and willingness to assist made the entire experience much easier and more pleasant.

Very professional. Work completed 100%. The warranty company not so much tired of them side stepping they claim they were better than the rest. But when it's time to fix they have too many stipulations. Not sure if I will be recommending them to other home owners. I have just been told to say more I am just done with the whole process. Write a review and they tell you it had to be a certain length. Here's a thought, how about you pay to have fixed correctly instead of doing a word count. I have had about enough of sketchy warranties that say one thing then when you I need them most they are absolutely worthless. 3 time I have paid for things that should have been covered. Guess I'll take a week to highlight my policy to see if I will renew and recommend.

The agent was rude, unprofessional, and spelled my address wrong and would not listen when I specifically said I wanted additional coverage for a stand alone freezer and a second refrigerator. The agent told me that is what I was getting with the under counter ice maker. Now I have to wait 1-2 days to learn what my monthly bill is going to be.

The service technician was awesome. He helped him anyway he could. I am not totally satisfied with the amount. I’m being paid for my washer and dryer. These two items are very expensive and what I’m about to receive is only a fraction of what my washer and dryer can get me.

The technician came out and was very knowledgeable. He reviewed the first company findings and did not agree that the A assembly on the AC needed to be replaced. He fully inspected it from both sides and found nothing wrong. He did find the system pressure was low, so he charged it, tested it and now it works great. It is nice to have AC with 90+ temperatures and high humidity. He did leave me his business card and hopefully I can request him, if need be, in the future.

I have been without hot water for days. I have been trying to get this situation settled. Don’t seem like no one wants to rectify my situation. They are wanting to replace parts that we can’t seem to get in a timely fashion instead of changing a water heater, five days no hot water

If there were a zero-star option, it would be a -1. I've been denied three claims. The last one was covered in the contract, but they refused to repair or replace it. I have been treated with such rudeness on the phone, and I even asked to speak to a manager, but they wouldn't let me. Stay away from Choice Home's NOT-Warranty. They cheat and gladly take your money, but when a claim comes in, they seem unwilling to listen and just say, "Oh, that's not covered" before hearing what's wrong. This company should be investigated by the authorities. Their customer service SUCKS, and I'm not usually one to leave negative reviews. Actually, this is my first. STAY AWAY FROM THIS COMPANY. They are one big scam.

I was looking a home warranty for my water softener and browsing what company do I have to choose. Your company caught my eye and dialed the number right away..A good experience that I encountered a very helpful agent Teresa.. Thank you for the good talk and convincing prices and discount. I look forward to continue the service in the near future, Thank you kindly ..

Tech came in, found the problem which was drain hose split and leaked into the carpet. Tech replaced drain hose and told me I was all set. Ok to use clothes washer. Tech was very polite and professional. I am very happy with his work. I would definitely refer this tech and customer service were very good and professional..

Chris helped me find the perfect plan for my home coverage needs. He explained the plans available as well as the payment options while keeping my budget in mind. As a first time customer with Choice, I think I found a great deal. I feel confident in my coverage but hope I won't need it. Thank you Chris.

The technician came over and checked the washer. It was stopping and not finishing the cycle. He determined what repairs need to be made and is ordering the part. I have to wait until the repair is made before I can provide a complete feedback and a final recommendation. So far my experience has been positive.

I do not recommend Choice for pool coverage. Two of my claims were denied stating it wasn't "normal wear and tear" when clearly a 25 year old system will have issues (which is why we purchased the pool portion). I appealed both claims, the first was blatantly denied due to a stripped thread (seems like normal wear and tear), the second was due to cracks in valves stating over tightening (which I never worked on)?!? Very disappointed and will not renew with them.

I received a better cost by using the American Express Credit Card VIP status...Joe ** helped immensely for my policy in giving details..Hope to spread the word soon and looking forward to how they perform as a home warranty company. It will be deeply appreciated in a future situation! Thanking you for my home protection! **

I was pleased to talk to a case manager and be satisfied. She investigated the case on timely manner and cleared all confusion in several phone I had with different representative and convinced me to stay with Choice Home Warranty while I was ready to move to another home warranty company. Nicely talk and professional.

Waiting to hear from appeals claim agent, after you refused to replace washer as tech. Suggested. Now you want us to wait two week for parts and to continue to use a washer with a cracked tub, which could start leaking at any time per tech. We didn't abuse, neglect or damage our washer. Obvious this washer broke down due to normal wear and tear.

The garage door company scheduled quickly and showed up on time. Technician was friendly and completed the job. I appreciate how prompt the company was. The home warranty website was easy to navigate, and putting in a claim was seamless. I appreciated being kept up to date on the progress of the claim.

I called Choice Warranty because my LG washer was not advancing through cycles. Received a call back within minutes. I was given a timely appointment with a technician in my area. Thanks so much for your prompt attention to my issue. Every time I have an issue with my home appliances, Choice Warranty has been very helpful and prompt in their response. The technician that performed the repairs have been very professional and courteous.

The technician was able to determine quickly where the leak was coming from and explained that the tube attached to the bidet burst due to a hole in the tubing. He replaced the tube and checked that there was no more water leaking from either the bidet or the toilet. The technician was able to come a day before the scheduled date due to a change in his availability which was great. He was prompt, courteous and efficient. I recommend him highly.

If I could give Choice Home Warranty (CHW) zero stars, then I would. I placed a new claim for my AC unit on May 12, 2025 and as of July 2, 2025, my AC unit still hasn't been repaired. CHW did initially assign a technician within 24 hours and the technician was at my home on May 13, 2025. I paid the $100 service fee, but the assigned technician never fixed my AC unit. He returned to my home for the same problem three times within three weeks. He canceled my fourth appointment by text message within 10 minutes (7:50pm) with no justifications. I notified CHW and they assigned me a new technician.

I had a somewhat satisfying experience however feel it would be much better to select local companies when your company selects a contractor to investigate a claim. That way the whole process would be expedited. The person assigned to process my claim was indeed most helpful and professional. She was most helpful in resolving my claim.

My tenant called and said the a/c was blowing warm. I call Choice and submitted a claim. The next day a tech called and said he could come out the following morning. It was 115°. I was just about to return his call when he called back to see if someone would be there in 2 hours. 4 hours later we had air again. Very 😊.

My house lost 1/2 power which included air conditioning and refrigerator, etc. in the middle of this heatwave. Choice Warranty located a contractor who arrived on time and kept me informed every step of the way through the process. I was very relieved this morning when everything was back to normal. I would recommend Choice Warranty without hesitation.

We contacted you regarding our washer. I have received an email that we have been accepted and someone will contact us. NO CONTACT. We are unable to wash our clothes and it has been over a week. We expected better service as we have paid for lifetime service.

He was prompt. He was knowledgeable. He was helpful. He was friendly and I can’t see much more. I’m looking forward to him coming back to fix my dishwasher. My dishwasher isn’t fixed yet, but I’m very hopeful that it will be as soon as you all approve the parts or give him proper recommendations so I can stop washing my dishes by hand.

I submitted my claim Sunday morning and the repairman (Eddie) called several hours later to schedule an appointment for the following day. Fastest turnaround ever! Eddie luckily had the part with him and was able to fix my machine on his first visit. Choice and 5 Volt Electronics provided excellent customer service.

My AC wasn’t cooling and got fixed right away. Company was nice and explained everything. This company is very good and glad I have them. I think I’m with them for over 10 years and never got disappointed. My water heater also was broken and the whole thing got replaced.

Infinite Life Electric did a great job diagnosing and fixing my lighting problem. My kitchen light fan would flicker, and was not bright enough. Technician said the remote was not making good connection. He bought a new system and corrected the problem. Other electric firm said they could not fix the flickering!!

It is difficult to rate this Tech since he did not do anything other than take pictures of the appliance, which I had already submitted to CHW a week prior. Daniel was most polite and respectful, timely and professional. I waited two weeks for a tech appointment and now have to wait an unknown number of weeks to resolve my issue.

I submitted a claim for one of my AC units not cooling on a Sunday evening. Monday morning, I had a technician scheduled to come between 2 pm to 5 pm but said they would tighten the window. Sure enough, the tech arrived at 2:05 pm and worked on the unit and had the house cooling within 30 minutes. Kudos to Jeremy and Alux Mechanical for their prompt and promising service! Keep up the fabulous work!!

Called for service, got a call back in a day, plumber was excellent, took care of our problem, cleaned up after himself, professional, polite....As usual very satisfied with Choice., We use Choice for years and always recommend them to friends and family..We tell new homeowners, get this service. It is a must and gives you PEACE OF MIND.

Cool Down was awful, they picked up a contract they knew they couldn’t do. Reassigned to Patriot Services. Those guys were the best. They were prompt and kept the appointment. Cool Down reset the visit 4 times, two times on the day I’d taken off to be home. I will never again to have Cool Down visit again.

The tech was very friendly and helpful with the garage door opener issue we were having. The unit was smoking and the capacitor had burnt up. He quickly replaced the part and checked for any other issues that he may have seen while he was there. He made a few other recommendations should we want to make them in the future. He was completed in under 30 minutes.

Diagnose not complete, they’ll be back. Technician could not diagnose the problem and had to consult with other technicians and had to contact Choice warranty, so we wait with no refrigerator. Technician was courteous and timely. Another visit will be today and hopefully they’ll figure out what the problem is.

Very disappointed with the amount that we received for the replacement of our refrigerator... Offer was totally unreasonable. The individual I dealt with refused to listen to my concerns. When asked for a replacement direct from Choice, she said, "We don't offer replacement." She was firm in the offer and would not budge. I don't understand why the contract references replacement in the verbiage then... We were put in a position and we're forced to take the offer.

I have been a member of Choice for over 5 years now. This is the first time that I used them and I was totally impressed by the contractor that they used. The contractor was professional and had extensive knowledge of my HVAC system. I highly recommend Choice Home Warranty, as they saved me a small fortune in repairs.

Quick service for my toilet flushing issues. Very friendly plumber came and fixed problem quick. Helped with getting them out after I cancelled by mistake, same day. Very happy with Choice Warranty. Definitely a great choice with warranty companies to use. Used them already twice and they came through both times.

The Technician was friendly and knowledgeable. He diagnosed, discussed and noted the issues with both systems. The Boiler will need future service before use; he got the A/C unit running but placed an order for a kill switch he didn't have available for the A/C. I'm waiting on a call to install when part is in.

The AC repairman was very knowledgeable, professional and polite. He fixed our AC quickly and took his time to check other components and pressures to insure there were no other issues. Our system has been up and running for over 24 hours and is doing fine. The only negative was we had to wait through the weekend to get a repairman.

They don't cover what they don't want to. The repair man they sent was fabulous... He deserves a much better company to work for. Still had to pay the 75.00 even though they didn't cover what they say is covered...Beware! Be sure to do really good research before signing up with warranty company. Remember they just want your money. Even the repair people know what the company is doing is wrong...

I wasn't pleased with you all sending a Handyman out for the pool as they have no idea about a pool, but I guess they found the problem and waiting for approval to fix it. Was very happy with both the Air Conditioner repair guy and also the refrigerator repair guy.

So Far Tim ** was great. He answered all our questions very professional and courteous. I can’t use the coverage until August so after that I can give a better review. Tim offered us discounts because of our age which is cool. Today they offered discounts on the monthly cost and the service fee which I really do appreciate it.

I used on-line to notify Choice of my problem. Saturday got an e-mail with the name of the repair company and a date of Monday morning!!! Choice service was fast, repair service was great. Repairman was polite and knew his stuff. In and out with a working air conditioner. Would definitely recommend Choice Home Warranty. The best home warranty I've had.

Great job on quote and quick response. The process was seemless! Orel our sales technician answered all of our questions and was very accurate on his quote. I would recommend Choice Home Warranty to anyone interested in obtaining a policy for their home. The price was reasonable and fit all of our needs.

Reporting my broken dishwasher online was easy and I received a response almost immediately. A technician responded within two days and determined that a particular part was needed that required CHW approval. The following day I was notified that further repairs had been approved by CHW, and a repair date was scheduled. Jose, the technician, was punctual, courteous and appeared very knowledgeable. The dishwasher is running like a champ and I am one happy customer!

Read my previous emails. The claim was handled very poorly. I will not be renewing any Of our 3 policies..washer was originally leaking and we thought it was the dryer. As we requested service for the dryer and paid the service charges choice told us we had to request a new service for the washer.

You people are pathetic. WHAT am I paying for each month? It’s summer time. AC units can have an issue so why is it not covered. You take my money every DAMN month but refuse to cover the AC repair. Are you kidding me. I will be filing with the Attorney General’s office because now I feel like you are robbing me of money.

I was not told that there would be an additional fee for a service call. I was told that there would be no further charges and that my rate would be locked in. This may have affected my decision to receive the program. I require transparency when doing business dealings. In a sense I feel this was false advertisement, or was it just taking advantage of the elderly.

Choice Home Warranty is an unreputable company. They do everything they can to deny claims that are clearly covered by the warranty. Poor customer service and overall a terrible experience. Avoid this company at all costs.

Golden Pipes Plumbing Zack came over, (earlier in the week than planned after being requested to come earlier as we couldn't use our toilet). He assessed the situation and went out and bought three versions of the necessary part, so we could choose, and he also gave us his recommendation. He then fixed the issue promptly. We are very happy, and hope the fix does last!

The technician arrived at the top of the scheduled window and got straight to work. The backup was cleared in less than 30 minutes. I am very pleased with the 3-year plan I purchased which locked in a low deductible of $65. I would definitely recommend others to purchase this plan for extended periods of more than 1 year.

I recently had a leaking water heater and submitted a claim that was DENIED a because it was an residential WH is on covered up to 75 gallons mine was 80. I was willing to work with the warranty company BUT they would not even compromise a little. They were not too customer focused or concerned about my feedback. I would look for another company if I were you.

Company honored their agreement when I signed up with them and during the turbulent times we are experiencing that in itself deserves a five stars. Although I went into sort of a panic, the people I communicated with stayed patient and I appreciated their patience. Great company. My overall experience was just outstanding.

I’m very satisfied with the work the Technician did. He was prompt, knowledgeable, respectful of my property, answered all my questions. He was very friendly and easy to talk to. I give him five stars. I felt very comfortable talking to him. He was easy to talk to. He took his time explaining everything.

Technician Patrick came out quickly, assessed and confirmed there is no water leak, but it looked like the evaporation drain hose got shifted and was dripping outside the pan. He cut the hose to fit properly and all is good. It appears that was the problem, so far, no leaks, ice is producing, everything is.

I'm assuming this for the electrical. She was friendly and knowledgeable. Didn't know that the issue with the lights in the bathroom was because of a breaker. Cost me $75. I will know to check there in the future. However, it would be nice if, in the future, when someone calls for an appointment that the contractor asks to have you checked for this, etc. Not saying anything negative about this contractor. Just a thought.

Technician came. Repaired. Very cordial and polite. Arrived on time. Very precise in his work ethic. Never a moment of unsurety. Was always very polite. We were very satisfied with the work this tech done and would call on this company in the future. It is always a pleasure to work with someone as nice as this tech.

Katelyn made joining very easy and a fun experience. She was polite funny and answered all my questions. Plus she will always be the same and only person I will deal will in the future. Her words. And that means great customer service. Plus great plans at a very good price. Overall the best experience I've ever had in the home warranty business. Thanks Katelyn.

Came out 2 different times, didn't have enough Freon. Returned on Friday. Finished job. Both technicians were knowledgeable, polite. I would recommend them again. They were polite and thorough. Knew their job. We were 10 days without AC. It's the busiest time of year for AC techs. I have had them do 2 repair jobs. They used reputable technicians both times. There were no call backs.

I called and emailed about my AC unit. I’ve previously used Choice Warranty as I’d chosen them for my home warranty company. I pay my bill regularly however I always have to wait for service. 3 days plus the two days of being without AC in 104 degree weather and dealing with asthma. I’m not going to say anything about the service at this time.

I spoke with Jeremy ** and took his time patiently explaining to me how this works and gave me options specially the 6 year plan that indeed gave me more savings. I give him 5 star rating!!! I will be recommending Choice Home Warranty to my neighbors and will highly recommend Jeremy.

Placed claim in for dishwasher leaking during cycle. I’ve added a photo of the water coming out the bottom of the dishwasher as the cycle completes. I placed a claim in today. Person on the phone was very professional and helpful. Thank you very much. Looking forward to my repairs. Always quick response. Thanks.

Submitted a claim service request for a plumber and have not heard anything back in over 24 hours. Our previous home warranty company would have had someone here within that same time frame. Plumbing systems should hold a priority in getting things serviced and back in working order. Very disappointed with this service company.. Will most likely cancel and find another company with better quality for customer service.

The technician was awesome. The only problem was the follow up email stated he would arrive between 3pm - 8pm. He actually arrived around 1pm, but he waited for me to get home to fix our dishwasher. The technician was kind and courteous. He arrived promptly on the first visit. He diagnosed the problems and told he would return once the parts were received. We received the parts last Wednesday.

Eduardo: The serviceman took plenty of time to be thorough. Problem: The heating unit was no longer putting out heat in our dryer. He fixed the problem and dryer heats up better than ever! He checked every possible problematic cause and repaired any parts that needed to be replaced. Thank you to Eduardo through L A Best Appliance Repairs.

Kurt responded to my inquiry for information on your services right away, I was impressed how quick I got the response. Kurt gave me all the information to set up a new account for your services. I had American Shield and it was too expensive. I choose to go with Choice Home Warranty for better pricing and same service. I appreciate how Kurt explain what I would need to do. Thank you so much!

⭐️ 1-star review: Avoid Home Choice Warranty – waste of money. I strongly do NOT recommend Home Choice Warranty. My AC system is 15 years old, when it is expected to last only 10 years, and I’ve maintained it well to keep it running those extra 5 years. When it finally needed replacement (as the technician clearly recommended to avoid wasting more money and risking days without AC), the authorization team denied the claim. Their reason? Because the outside unit was “dirty.” Really? It’s an outdoor unit. It’s going to get dirty under normal conditions, no matter how well you maintain it.

I haven't used any coverages yet, but according to what I've read in the coverage description; they offer great coverages! I'm happy that I purchased this protection, and I'm looking forward to repairs or replacement when I need them. Thank you for offering such great services! Myself, along with many other homeowners greatly appreciates this type of service. Thank you; Tommie **!

Fast service and good job. So my house’s problems and issues being solve by Choice Home Warranty quickly and friendly. That's why I stay with Choice Home Warranty longer. Now I will buy one more property with CHW. We hope CHW keep doing good job like that. Everybody only buy CHW… very good business.