Choice Home Warranty Reviews

United Appliance Repair came out in a couple days after I submitted me claim. He was very professional. He found the problem and fixed it. He told me he had to charge me another 85 dollars to fix my tub. The same company and I had to pay twice in one day. I'm very disappointed in Choice Warranty.

The service technician that serviced our refrigerator/freezer was friendly and professional. He quickly diagnosed the issue and fixed it in less than an hour. Our ice maker is working wonderfully now! We highly recommend Choice Home Warranty and Electrolux service the technicians.

The company that was sent out was very nice, explained the issue clearly and fixed the problem. Rafco heating and air. The date they sent to come do the repairs was unacceptable but I called them and they worked me in quickly. Arrived on time. Brad **, my local accountant manager/rep, has been great to work with. He has gone over and beyond to help me.

Service is great. Contractor came before the appointment and did a clean job. Professional approach. Had a wonderful attitude and answer questions that I had on my mind. Would refer Choice warranty to my friends. He removed the part and stated he had to order a replacement and he will be to install such.

As always, my claim was processed, approved and assigned within 12 hours...REMARKABLE! I have recommended Choice to family and friends due to the incredible service I've received. I will continue to use the service for as long as I own my home. I'm grateful for a company that performs so well.

The technician was on time and professional. Work was completed in a timely manner. The work area was clean after the job was done. I hope that in the future if I need Choice Home Warranty, everything will be just as good. In the past I have had some bad experiences with technicians. Experience was very, very good. Thank you very much. This is all I can say for now.

Choice Home Warranty got me an appointment within a couple of days of my opening the ticket and Walter at Lake Las Vegas Pools came on the date specified and had that heater running in less than 5 minutes, plus, he took the time to show me some things I did not know.

All I've done so far was place an order. It was easy and quick. Last time, was also easy. Choice has done a good job recommending companies that do a good job. They fix things so they don't have to be called back. I expect nothing less this time.

I’m exhausted trying to get Choice Home Warranty (CHW) to honor their commitment. I had identical claims that were 19 months apart. The 1st one they covered as advertised. The 2nd one they denied. Currently, in a dispute getting the 2nd claim covered. I completely detest having to negotiate to obtain services as advertised.

Had to press Home Choice very hard for addition of a job item to the claim. The additional job item was added the same day as the first two job items. All three jobs items were plumbing issues. OSP Plumbing did an exceptional job fixing all three issues. The technician was very personable, knowledgeable and explained what he had done.

I have been CHW member for a long time and will continue with their service for the rest of my life. Every time a claim is submitted CHW acts upon the claim assigning a professional technician the very same day. Superb service. Fast and very professional! If they cannot fix it they will replace it.

I purchased this home warranty from “Choice Home Warranty NJ” on 4th of July. Upon asking many questions about the coverage policy I was assured that their warranty covers all AC unit replacements and everything that is listed on the website. They sent me a policy but not the coverage details after I had paid them the full amount of $547.50.tax 34.77

Had a referral almost as soon as I reported problem to CHOICE and got off the telephone. Technician came promptly (within one hour of phoned in problem) and handled problem. Same company had been referred in other instances previously, and they are excellent. Very, very happy with CHOICE. Excellent service!!

The service process for this claim was so promptly and easy. AC broke down and I went online. Submitted a claim. Shortly after received email confirmed and assigned and scheduled a repair service technician. Came on time and did the repair. AC back to work. Can't ask for a better provider. Thanks.

Called within a few minutes of my entering data for my information online and Joe was very helpful in his explanation of the options and starting the coverage with discount for being a Veteran and being seniors. We looked into this with another firm and this firm was much better at helping us get started and we were told that they use participating vendors already in place with their firm. The other firm did not.

Jack arrived Sunday afternoon; he requested that we change from the previous day to Sunday. The change was fine. He first checked the ceiling above the frig; water had been running out from under the frig onto the kitchen floor. He next checked the pipes and shutoff spigot for the upstairs bathroom. This was the culprit. He put in a new gasket on the cold water spigot and the problem was solved. He was a very diligent young man and I would certainly recommend him.

The gentleman I talked with was very professional, friendly, and knew what he was talking about. Because of his great customer service I upgraded to the Senior Plan. I was extremely happy with my contact with him and his active engagement with me and even when I was on pause as he consulted with his manager.

Choice processed my claim and set up the appt for repair within minutes! The gentleman named James was beyond responsive! He texted me with an appt within mins and when the time was inconvenient he gave me a set time that worked out great for my schedule. He knew what the problem was after he needed to take out my dryer drum and he was very knowledgeable because my dryer is in excellent shape at 35 yrs old. Granted it is a top of the line Maytag and he had the part, thank goodness on his truck!! I was very happy with his service and Choice warranty.

My service was done by Sears home services? That was a pleasant surprise? William my tech was outstanding/ Ordered all the needed parts and was here the day after they arrived and finished the repair. All in all a great experience! So happy we have the Sears option. Very much trust them to do a great job!

My request to Choice for having my HVAC system repaired resulted in services being scheduled for a week later. When I complained, to Choice, I did not receive another response from Sears Repair or another alternate as was promised and expected. After a couple more days, I then contacted another HVAC service group which I already have a Contract Maintenance program with for years who responded and the repair would have required the replacement of a failed compressor. Economic decision was made to replace entire system including cooling and heating coils.

Smooth transaction. The appointment was accepted. Thank God our son was able to be at the house for the appointment on a weekday. We work Monday-Friday. As a consumer I don't think it's fair we have miss work, use our vacation time and also pay for a service. This time it worked out.

Great guy, talented, arrived on time and fixed the issue. He made the fixture better (better part) than the original hose bib. I needed a couple of 'off plan/claim' issue, and for an extra fee he fixed the drains in no time.

Wow factor. Fast response from Choice, people came out, took care of the issue. For now is good, hope is fixed completely but if not I know they will take care of it. My friend recommended this company and he was not wrong. Friendly staff, technician was very professional and cared for my issues.

Our refrigerator was making noise, the guy came in two days to look at it and had to order parts, he called two days later, said he had parts and would like to install them. Everything works great. The whole process only took about a week and we are very happy

Highly, highly recommend Choice Home Warranty!! They have excellent 24/7 service. They respond to repair requests in a timely manner and do what is best for the customer. I have used many companies and they are the best. I am an agent do work with a lot of others but they are the best!

I have a fairly serious plumbing problem...I made the claim, I got assigned to a company that could only schedule me 10 days out...I decided to cancel claim and maybe draw another company....I drew the same company again - I assume they accept the Choice jobs before someone else grabs them. My previous experience with a plumber was taken care of in 3 days...did a great job.. This last experience is unacceptable

The sales rep was super pushy and aggressive. I only wanted one year of coverage and kept getting upcharge. Even though I said no multiple times on prepaying for a fixed number of years upfront he was so rude about it. At one point, I wanted to not even go thru with the transaction because he was being so pushy and then I see the annual charge already processed. I never had a sour experience like that before.

Made appointment for my home Dryer 9.11.2024. Between 1 and 5 they say it was a no show. Call Choice Home Warranty back. They put in a Claim to them about no show. But you gonna a send them back out to my Home. Heck no. I am done with Choice home warranty. You hear me Done. Don't get these guys for your HOME WARRANTY.

They have always processed my claims in a timely manner and have treated me fairly with the repairs. They are courteous and willing to help the customer. I will definitely refer them to anyone looking for home warranty. I’m glad I purchased my home warranty through them. I’m looking forward to future plans.

Blum Management Inc worked at my house the Plumber was professional, efficient and knowledgeable. After the routine steps he took the initiative and did an extra step which quickly diagnose and fixed the plumbing issue we were experiencing. He was also friendly and courteous, making the entire experience pleasant. I would definitely recommend him for any plumbing needs.

Everything went well except the plumber forgot to power it up. It was already late so I just called him up the next day and he came fixed it. We'll find out how quick Choice will issue the replacement cost (I opted for the out of pocket option).....that would be the real test. If it comes in quickly, then another star will be added to the rating.

Response to my claim was quick. GE was the repair company. Mal was the technician. Mal was excellent. He was pleasant, knowledgeable and professional. He also gave me additional information about the care of the refrigerator. Mal spent extra time to make sure I understood what had happened to cause the problem and how to prevent it from happening again. Mal called back later in the day to make sure the freezer was still working.

James was very polite, professional and very helpful and explained all questions that I asked. I like the new policy changes and now feel more comfortable renewing my policy. I am going to pass your number on to my brother because his policy is coming up for renewal and I am suggesting Choice to him.

I knew I should have saved my money from the get-go. The technician could not fix our stove after ordering what he thought was the right part. Weeks later they came back and claimed a falsehood about our stove which then allows then to deny our claim. The escalation process is a joke, they just say we are in violation of the contract, no second opinion, no support, no nothing.

The technician was polite and thorough. He explained the issue with my Samsung washer and ordered the part. I am a new customer with Choice Warranty and this is my second time using them and I am very pleased with them. They also sent At Cost Air LLC to repair my garbage disposal and they did a good job also.

I called to inquire about Home warranty plans and spoke to a young lady, which reviewed plans and coverages for my home and I purchased 2 home warranties for each of my homes which plans most accommodate my home coverage needs. She was very professional and set me up for a payment plan that worked well for me.

Only paid part of cost. This happened with previous claims. I have always had to pay my fee plus a large portion of the cost. Your advertising has led me to believe that having the home warranty policy will insure that the system is covered. That’s how it id written in the contract. This is covered for all the systems.

I had a leak with a garbage disposal. That was already installed here when I purchased my home some years ago. I was told it was not professionally installed. It was not covered under the warranty. I had to pay the $65 service fee. I had to spend money out of my pocket. That cost me $250 but I no longer have a leak that was the most important thing for me.

Not satisfied with commitment from your team. Whoever I talked with was not professional. It was like he was reading from a script and would not listen to what I had to say. Like he was rude and inconsiderate about what we had to say. I would not someone like that representing my company in that type of manner. I thought when I read your services that it said if it wasn’t repairable that you would replace it with a new unit. Not just offer partial payment on what the unit is worth. My number is +** if you like to talk about this. Also, why does it take so long to get a check. He said 30 days, ridiculous.

Our GE microwave that was more than 10 years old stopped working. Called HCW and they got it fixed. The technician came after a week time. If possible, I would have preferred an immediate appointment. However, the technician was friendly and fixed the issues within the same day. Thanks Guys!

We put in a claim for our washer on 8/29 and it’s now 9/4 and we still haven’t seen a technician. The one that was supposed to arrive yesterday never showed, called or anything. Now they want me to look for my own repairman.

Very professional and prompt at resolving claim issues. Initially my claims were assigned to Sears which is subcontracted by A&E. The worst experience ever with that company. In both occasions they sent their technicians and collected the portion of Fees I was responsible for. Never followed up nor they fixed the issues. After contacting Home Choice Warranty and explaining the unpleasant experience with Sears contractors, Home Choice immediately reassigned a different contractor and the issues were resolved immediately. Thank you Home Choice for your superb customer care. 5 stars and strongly recommend.

The technician was able to direct my attention to the probable cause of the malfunction over the phone without the need for an in-person visit. It was a simple repair that called to mind something I had forgotten about. This freed up my time and his, which was mutually satisfying.

Your company sent us a repair person, and he was unable to repair our problem, as he said he does not work on boilers, he said he would call you back to have you get the proper service person. We will wait to hear from you with another service person.

I honestly wish I'd never bought this warranty. We waited over 2 weeks (in 90+ degree heat) to have an AC technician come out and replace a capacitor. The technician was wonderful but CHW doesn't pay them enough to make your customers a priority so you get put on the back burner. It would have been better for us to have put that money back for repairs. We could have gotten someone out MUCH quicker. You have a very dissatisfied customer and your call center and supervisors are a joke.

I must say the experience that I have the technician who came to the house to fix refrigerator was exceptional. Though he was late arriving, he communicated that to me, it was very conscientious.. My low rating was result of the fact that claim was denied for unspecified reasons, and when I contacted to discuss, the agent I spoke with was unprofessional, demeaning, unhelpful and would not give me valid reasons as to why the claim was denied. He essentially blamed me for submitting the claim on the portal and not calling to submit my claim over the phone. I will work to appeal this and am hopeful that we will get this issue resolved.

The technician that responded to my claim showed me where the problem was and explained what was required to fix the problem. After calling HCW to report his findings and required action to repair the leaking toilet he was advised that some of the.repair was considered an upgrade and the home owner would be responsible to pay the amount not covered by HCW.

The technician arrived within the appointment time window and quickly assessed the issue by asking pertinent questions and testing the washing cycles. He was professional, polite, friendly and efficient. He diagnosed the problem and made the necessary adjustments in a timely manner. I appreciate his efficiency, professionalism and knowledge. Thanks!

The technician advised me that he was on the way once he was here. He was very personable, very knowledgeable about AC repair work. He explained to me the process and how the work would be completed. He also advised of regular maintenance schedule. I would recommend him to family members.

Very professional and solved problem. Cleaned up well afterwards and satisfied with the job. Also explain things well to me also he was prompt and on time and did the job very swiftly. I would recommend him to anyone. The technician seemed very knowledgeable of what needed to be done and took care of the problem accurately.

Since August of 2021 we have been paying $916.81/yr for (almost) nothing! During this time we have made 6 claims, paid 6 $85 fees, and were denied coverage on 5 of those claims. We are ending our relationship with Choice Home Warranty and will be working with our lawyer to recoup our money paid for this worthless "service." DO NOT RECOMMEND!

Choice acted quickly contacting service for appointment. Choice also text me to follow up. Sears Service kept me updated and gave information how to track my assigned technician. The day of appointment I was texted by the technician of time of his arrival. I was impress with the whole process.

This is also a bad warranty company. I left American Home Shield after 12 years of being with them. They are so expensive now so I went to Choice Home Warranty because I read some good reviews. Their price is really inexpensive but their customer service is horrible, they sent out a person to check my gas burner which I only had my stove for almost 4 years and barely use it. The technician told me it is due to wear and tear so the won’t fix my stove. I called Kitchen Aid and they told me how to clean it, so it wasn’t my metal burner. I wrote to Choice and have not even gotten an email back stating they are looking into this bogus appliance company.

I’m yet to hear from Choice warranty on the coverage on the pool heater. The service technician came out quite quickly. Now I’m waiting for choice warranty to respond on the part that needs to be replaced! It’s my first time using choice warranty. Didn’t realize they take this long to respond on the replacement part!!!!

It was easy to submit my claim via their website. (5 rating) CHW acknowledged receipt of my claim via email within minutes. (5 rating) CHW sent email within hours of scheduled repair appointment in two days. (5 rating) MORE TO COME! I will provide a followup of this review once the repair or replacement is finished. Hopefully all will go well and my experience will be one of complete satisfaction.

Alberto ** introduced me to Choice. He explained everything very clearly. He was able to provide a price I could not turn down. He was respectful and courteous. I look forward to working with Choice and all you have to offer. I am also most impressed with the customer service. Thank you!

The second plumber did an excellent job of testing his first "drain-pipe clog-removal" of 100 feet. When the "test" revealed the clog-presence was still a problem, he did the "clog-snake of 100 feet" on a different drain-line.... and ran a test again. Success!! The washing machine finally drained without overflowing onto the basement floor. The second plumber was great.

Choice accepted or approved my claim for stove repair. Technician came out. Said had to order parts. Two months have gone by, I have called Customer Service and all I am told is still waiting for parts and they won't move forward and have called and emailed subcontractor assigned by Choice and told the same thing. Meanwhile, I am disabled and cannot stand for more than 2 or 3 minutes and have burned many meals on unregulated stove burners. Also, hard wired smoke alarms started randomly beeping and my claim for electrical help was denied as not covered because smoke alarms.

Not sure why you reached out to me as I just cancelled my contract. I kept hoping things could be different, but EVERY time there is just one small thing that causes a declined submission, or requires you to jump through hoops and deal with multiple people over and over again. The straw that broke the camel's back in this case was a dishwasher issue, which I paid the service fee only to find out the issue was with the garbage disposal....how would I have known THAT? THEN it couldn't be handled by that service tech, I had to submit a new claim and pay another $75 fee.... REALLY? Spend your money elsewhere.

I put in a claim for a toilet repair and it was approved and dispatched to a tech. Tech got here and was informed by Choice that it was not approved. I had to pay out of pocket a total of $357.34. Tech tried for approval numerous times. If it was not to be approved why would Choice dispatch and then the vendor disassembled my toilet leaving me with no choice but to pay out of pocket.

Troy called & said he’s on his way, when he came, he greeted me & showed, what was the problem. He showed what was problem, then he said where to soap next time. He knew what he was doing, whom no minute he finished his job, & cleaned the place. Respected gentleman. If problems occur, I would like for him come again. Thank you Troy & Choice Warranty.

The technician who came out to repair my dryer was excellent customer service, this is my second time using my home warranty. Both appts was schedule the very next day. The service fee of $75 is good, it save you so much money in the warranty cover a lot that some home warranties companies don’t cover.

This is the most unscrupulous company that I've ever been associated with. They have absolutely no interest in being of service. I have filed three major claims over a 2-3 years time frame that I was totally dissatisfied with the outcome. #1 garage door opener, they did not repair or replace because the motherboard had burned out so they said the damage was not from wear and tear. #2 my oven went out and they sent someone to repair but that repairman made the situation worse because the oven would make an explosion sound when igniting. They sent someone else which said it could not be repaired so Choice gave me a $300 buyout instead of replacing. I am not sure what they thought I could replace either this amount. #3 on July 27 I submitted another claim for the refrigerator and it was determined it could not be repaired so this time instead of replacing the unit it was a buyout amount of $496.

Platinum Repair was assigned to complete my repair. The original date to do repair was in 5 days. That was unacceptable to me since we were in a heat wave and my house was 90 degrees. Choice suggested I call Platinum to get an earlier repair date. It is not easy to talk to someone at Platinum. The call goes on hold for approx 20 minutes and then someone comes on saying please hold and another 10 minutes goes by.

My first experience with Choice was terrible. High pressure and a very snotty person. Then Brandon followed up with me the next day. He was a pleasure to work with and I bound the coverage with him. If you call, I hope you get Brandon. He is a rockstar! I opted for the 3 year plan which gave an even better price break and more peace of mind. Thank you Choice Home Warranty for being there for me.

The technician was very professional and polite and communicated with us. Choice on the other hand is difficult to speak with, takes too long to assign a technician, doesn't answer the phone calls, passes you on to another person who can't help you and at the end of the long and frustrating process, offers half of what it cost to replace your machine or appliance. Go figure, not the best customer service company by far! I would be ashamed to work for Choice!

Although it seemed great signing up I was not told there was a service fee of $85.00 per service. It should have been disclosed upfront with the monthly fee. I am a senior on a fixed income and can't pay that for every service call that cuts into my food budget. Totally disappointed with undisclosed service fee.

I have been well pleased with the service that I have received from Choice Home Warranty. They were very nice and helpful from the beginning of my first phone call to the time of service. They kept me informed by emails and phone calls all along the way. I would recommend Choice Home Warranty to anyone!

I’ve recently dropped my previous home warranty after having been with them for 10 years. I’ve completed research and CHW was rated number one. I called and immediately got a prompt response. Very easy enrollment! I’m hoping that I will not need to utilize the warranty any time soon however, I am at ease knowing that I have it if needed.

My tenants had a significant HVAC leak. The service company rescheduled our appointment three times! Initially arriving on a Thursday, but pushing back to Monday! And then was late for the appointment by almost an hour. The problem was simple to find and resolve, but the delay increased the long term damage to my flooring and caused my tenant to lose days at work. Not happy at all.

My first call about washing machine, I was given a new part which did not fix the problem and the technician knew it was going to work. The second technician came out and took the part and I later received a message I would get a new washer. I am now out 200.00. I am going to be given Lowe’s gift cards of 343.00. There is no way that amount will get me a new washing machine. I have to go pick it out, pay delivery fees, installation and take away. I have never been satisfied with any of your services. Let’s not forget the monthly fee. I would like to speak to someone but can never reach anyone. I would like someone to call me.

The main issue I have is that the ceiling fan we have, the motor is making whining / howling noise and creating excess heat when it is run. Choice does not want to replace fan until it totally burns out, which risks electrical- safety issues. Roughly $200 to replace. I am being allowed $75 for the fan. When I pay $65 technician fee doesn't show much benefit.

The plumber was shown the water damage and he found the problem after some investigating that included getting on the roof of the house and using a water hose to recreate the problem. To my satisfaction, he assessed that it was not a plumbing leak but a roof leak that cause the damage.

I did research after calling your company back in August. I read some of the referrals and a friend of mine referred me to your company. I left the signing up in September. Yesterday was good. At first I was going to just take a monthly payment, but then when I said that a friend referred me, the sales person had told me my friend took a fantastic Offer so I signed up for the 42 months and I saved quite a lot. The way our economy is today any savings that I can do as a senior I try my best to do it. I am very thankful. The sales person was very patient with me.. I have not used your service yet, but I do know that I had a good sales person to be very patient with me. Thank you very much. Sincerely Deborah **

I filed my claim online on a Saturday and chose the first available appointment which was Monday 8-5. He came at 9 am Monday and fixed my jalopy fridge. Thank you Jack for your expertise, professional manners. I switched to Choice 2 years ago and I have only praises.

Just excellent! Trophy Plumbing did a great job. Efficient. Hard working. Sized up the problem, got to work and did the job! Didn't get his name but he was respectful and fixed our problem. I would definitely recommend Trophy Plumbing in the future. Note: please work on your authorization process as that took much longer than the actual job itself. Poor kid spent an hour getting permission to do the job.

CW decided they could not fix my refrigerator (after a week of waiting for a technician, so you said it would be replaced. 15 years ago I paid 1,999 for it and was first offered a 900 gift card. That was raised to 1,100 but then was told it would be 30 days before I received the Lowe’s gift card. I don’t know how you expect someone to go 30 days without a refrigerator. Also, the Labor Day sales will be over and what I can afford for new refrigerator will not be anywhere close to what I had. The gift card should have been emailed to me immediately.

It has taken weeks to have a repair person come look at my broken microwave. The communication is difficult because there is no phone number to call to speak with someone about it. The repair company sent a part to my home address not having looked at or discussed the problem with me. They did it based on photos I sent them of the problem. Finally when the service person shows up, she says it's not the right part and it is not fixable. Then that afternoon, I get a message from Choice Warranty saying my repair is not covered.

I canceled the policy on the 5th of August, they sent a confirmation email stating that I would get a refund 15 to 30 days after canceling. It's been over 30 days. I just want my money back. Highly unprofessional.

The guy was here on time, he went right to work. He had the garbage disposal working within a few minutes. I paid him and he was on his way within 30 minutes. I was very pleased. Choice Warranty did a good job.

I am happy with the service I’ve received from CHW. I gave only one complaint. I don’t appreciate getting constant phone calls, texts & emails to not merely renew my warranty but also pay for 3 years! I have undergone this sales pitch even the rare times I’ve had to file a claim! I never experienced this pressure from previous warranty companies! I think anyone considering CHW should be aware of this sales ploy!

My second claim with Choice Home Warranty (house is 5 yrs old.) The first - for HVAC problem was solved promptly and correctly. Excellent service. This one - for an electrical glitch - was even better. The service rep was able to come one day early, diagnosed and corrected the problem, and explained it to us. Thanks!

Donald {REP} called me, I explained the situation in brief. He offered to send a check out within the next 30 days. Great service.

The worst! Had a warranty with this company a year ago at that time they didn't not have any LG repair/service companies. They just contacted me and stated they now have many more repair options so I signed up again. They did give me my plan rate from the prior year but needed to fill out a new claim. The claim people stated it's a 30-day wait and because it needed repair they would not pay for it. But would send one of their techs I would have to pay and they would reimburse me at a prorated amount. I read many reviews where they don't pay anything. They will string you along for your monthly premium with no resolution for the real issue.

The service was fine, the only issue was when the technician arrived he wanted the $75 dollar fee before he would do anything. With other services I’ve had in the past, the technician did what was needed and then asked for the service fee. I don’t know if this standard procedure but it made feel like I was a crook!

Our family has had about 5 to 6 experiences with Choice Home Warranty. The company is excellent regarding having the technicians show up at your home. Some of the technicians do an excellent job, and some actually had to get help from someone in their shop. But in all cases, CHW makes sure your problem is corrected or repaired.

Our garbage disposal was really grinding and humming. Patrick came in and within minutes it was fixed. Very professional and nice person. Would recommend highly to anyone. I have had Choice Warranty for years and would if you are in the market for a warranty company. They are the best.

Once service request made online, confirmation was schedule for next day. Service Rep was on time, called before and on arrival. Respectful to me and premises, very professional, kind and explained the problem and resolution. Highly recommend plus with my plan my out of pocket was only $75. I’ve referred this service to family and friends.

My toilet was bubbling and would not flush properly. The technician came out when he said he would and fixed the issue. He was courteous and professional. I would use him again in the future. I appreciate his prompt response and professionalism. It's hard to find good reliable help these days.

Choice has been running like a well oiled machine lately. I put my request in, they set up a reputable professional to come out, and my issues and concerns have been satisfactory fixed. Exactly what I intended this program to do for me. I’ve had this for 10 years and they keep getting better and better.

Choice Home Warranty gives our family peace of mind that we will always be taken care of… We never have to worry about being taken advantage of in emergency situation. It’s nice to have someone you can rely on and trust. Now after our experience, even our neighbors are using Choice Home Warranty’s service.. Thank You…

I received a phone call from a rep. of the company. Said great service, fast response... I received neither from the company ... About 3 months ago my power went out. I checked the breaker, its amp ... Have a short somewhere. Called. After 2 weeks I called back to hear they gave me a appointment with another company who could not service me for a week ... They never called nor did the company for a follow up. To date no reply to my e mail .. I hope this is not a common thing .. I understand things happen, fall through the crack, misplaced, The company they referred was bad. What about the follow up ... Problem still there and they keep getting paid ... Lucky for me I've been on assignment the last 5 + months... Back home today. No reply and no repair, someone has been here all that time with the phone I used to purchase the warranty...I believe I should be given a refund plus ... Or, repair it with refund. JOHN DS

To date my experience has been very frustrating and unsatisfactory. I experienced a leaking under sink hot water heater and had a technician come out and inform me that it needed to be replaced. He informed Choice and they have rejected the claim citing section CO as the basis of their denial. Unfortunately, that section doesn't exist in my contract and the customer service representative that I contacted admitted to me that the paragraph doesn't exist. I currently have an appeal pending but am quite disturbed that the basis for denial is a non-existent section. This doesn't appear to be a upright or honest company, but perhaps the appeal process will elucidate the validity of their denial or clarify their need to honor their warranty program.

Henri was very helpful and answered all my questions concerning the coverage and I was very impressed. I signed up for the Premium Plan. I would have signed up for the three and half coverage if I could have paid it on a monthly payment for the next three and half years. We are seniors and that amount to be paid within the time was not possible for us.

This is a horrible company. We bought a new home, the seller included a Choice Home Warranty as part of the purchase. A few weeks in we had a built in microwave fail. The cost of replacement was $1,200.00. The warranty said they would cover built in microwaves. They initially offered $400, which we rejected. Choice came back with $800, which we also rejected. These offers were insults. We finally had to go to arbitration and settled with them there for more than $800 but less than the cost of replacement.

I had two problems that needed to be repaired. Your app would only allow me to enter one of them. Finally I was able to talk to a human being and explained that I had two problems and she ensured that she would manually add my 2nd problem to my work order and this would eliminate me having to submit 2 claims because they were both plumbing problems. When repairman arrived his w/o only mentioned one repair. I'm totally confused.

I love Choice warranty so much.. When I sold my house.. I bought the buyers a warranty.. When I bought my new house I was giving a warranty but it wasn't you.. so I added you to my new home. Everything I have called you You have taken care of everything for me. Thank you.

CHW is great. They fixed everything. I had 3 faucets replaced, a garbage disposal, replaced, ice maker fixed twice, washing machine fixed twice, dryer fixed. Clog drain fixed, my AC unit needed to be upgraded. They paid half and I paid half. I'm staying with them. My payments are $85.00 a month but it's worth it.

Plumber never showed up. They never called and I wasted an entire Saturday waiting. Very unprofessional. I will call Choice tomorrow to try again. I hope you can help this time. I’d like you to send a more responsible plumber. I would like to be able to remain a customer of choice home warranty. Help!

Had trouble with one room of the house not cooling as much as it should. Would be 78 while thermostat set to 68. Original repairmen never showed up from sears. Choice Home was able to get a second contractor out within 3 days who fixed the issue within an hour. He also provided advice on further repairs that could be done by myself.

I put in a claim after hours and immediately Choice assigned a vendor. The vendor called me and scheduled an appointment the next day. The online claim form was easy and quick to fill out. Given the claim was for an A/ C unit not working, I was appreciative of the quickness.

Needed hot water heater repaired due to only 5 minutes of hot water each use. Called for appointment. Took a week to find an associate who could come to my area. The associate called me to find out the info needed for parts, and set the appt. Day of he let me know ETA and was here within 1 hour of window. Showed me the problem and repaired the heater.

I had Choice warranty for 3 years. Every month they were on time to take $129 dollars out of my account but when it came time for them to take care of claims they would always have a problem getting contractors to come out or something else. Finally I had enough when they sent two different contractors to my home for the same thing and I had to pay $86 dollars twice in one month and they still denied my claim after having to pay a extra $172 dollars

I purchased 6 policies for our homes and was treated extremely well!!! got Multi-property discount and the VIP pkg rates!!! Very happy with the service to set these up. Hope we don't have to use - but if we do - we got one of the bet companies to help us. Thanks Allajah **!!!!

I have been with this company for years. My payments are made on time but, it takes a while for them to find someone to come out to fix the issues. Each technician that has been out has been awesome, very knowledgeable about what they are doing. The company web-site has quite a few issues. It's hard to sign in if you have more than one account. It takes forever to receive your voucher.

I like the choice plan. Quick response and good service overall. This is a good value if you have aging appliances. I got a large discount for paying in advance for 6 years. I recommend this to my neighbors. I have used the service about 5 times in three years.

For 5 months I have had technicians come out and try to fix my leaking refrigerator finally saying in May they would order parts to replace broken ones. It's mid-September and I'm still being told all parts are not in and they don't know when parts will be shipped. I Told Choice today September 7th I will wait until Monday for resolution and if that doesn't happen I will get a lawyer. I hope resolution comes and I hope no-one else has to endure the mental stress I have endured all these months from a leaking refrigerator, constantly putting towels in to soak up water and constantly being given the runaround from Choice. I wouldn't wish this for anyone considering a home warranty. I will let you know if Choice makes the Right Choice on Monday.

Ron ** of Truth Plumbing was very easy to work with. He was very knowledgeable and fast at what he did. He knew exactly what the problem was and went to work immediately fixing the problem. I enjoyed his friendly demeanor and I would highly recommend him for any plumbing need that anyone would have.

Jose ** from Jamerds Corp was excellent! From our first conversation via phone he explained when he could come, what the procedure entailed, and after permission was granted he replaced the leaking Badger 500 InSinkErator. He was extremely knowledgeable and was clean and neat during and after the procedure. It’s comforting to see someone who enjoys his work. That is a valuable employee!

Am currently awaiting contact from vendor to conduct repair of problem plumbing. Previous use of Choice was good, but had to wait for a second appointment since vendor did not conduct needed parts. Once ordered vendor scheduled and conducted repair. I am currently waiting for assignment and contact of vendor to fix this current problem..

The Technician was very professional and knowledgeable about our Dishwasher. He's checking on Parts and will be back next week. He explained to me and my wife what the problem is and how it affected the operation of our Dishwasher. I suggest you keep him on board as a valued employee.

I was told that they are not going to replace my furnace or even fix it. I have disputed the decision. I suspect they handle all replacements this way! I am very displeased with their decision to not replace my furnace. I don’t know what else to say, except that I am disappointed.

I have been under an extended warranty policy with this company for over three years. They are actually my fifth vendor I have contracted with, to provide these services. I signed up with them because I am a native of NJ and this company is based in Edison NJ. I also viewed them favorably because of their former pitch man "George Forman." They are very receptive to getting you the assistance but some of the companies do take a while to get back to you. I think the fee for service is too high, but for the most part, these are break-fix contracts. Most of the work is to fix stuff and there are delays if additional parts are needed.

You always hope that things are done well when you have a contract with a repair company. The work I had done on my refrigerator was done superbly not just well but superbly. I can't tell you how much it means to me for people to stand by their word and your company definitely does. Thank you so much. I'm happy to use you and I will use you again.

I’ve had a few claims with Choice Warranty and their response has always been quick. The company is very professional and care for their customers and the service they provide. My past services have always been by a reliable company that they recommended. I am very pleased with their services and I will definitely recommend their services.

Choice Home Warranty’s online system is very user friendly and not difficult at all. I really like that they provide confirmation emails with plenty of information regarding the technicians they contract with to send to your home - they even ensure you’re provided a photo of your technician for safety reasons. Their customer service is admirable.

First of all, the technician was courteous and professional. He found out that I need two parts to fix the problem. Mr. ** texted you about it, and he didn’t get a response. This is not business! In fact, I want to terminate my home appliance warranty with you!

She was amazing and I would recommend her to everyone I know. Her work was impeccable and it’s obvious that she cares about her quality of work as she did her work with ease. I hope that anytime I have an issue this is the vendor that will be sent.

The 2 guys from Peter and River HVAC & Repair were very polite and thorough. Very good communication. They did an outstanding job. I would have appreciated a receipt for the services to document what they did. Would be glad to use them again. Thanks for a job well done.

Air Conditioner quit cooling. They got an appointment made. I discovered the problem before the Technician came out. One Receptacle had trip. I reset it. The Air Conditioner begin cooling again. So I canceled the appointment. Choice Warranty were very Friendly and easy to work with and very professional with the situation. Thank you!

The technician from Platinum Repair Service was very professional and efficient. Did thorough job. My AC is working very well. Me is very happy with the service. I would highly recommend the technician from Platinum Repair Service. Choice Warranty resolved the issue within two days. Great service. Thanks to all of you and your web site. Claim ticketing process is very user friendly and effective. I would recommend to use the web site instead the phone call,

Choice responds to my claim very quickly. But the time for the service tech to show up is very much longer than what is acceptable. Before we had your service, and I know it was our expense we could usually get service within a day or 2. Not a week as is this claim.

Biagio explained the problem with my kitchen faucet was an internal break, explained that it could not be fixed with a gasket or any other part and that a new faucet was needed. He had a replacement faucet with him so he was prepared. He replaced the faucet quickly and efficiently.

Good service, friendly interaction. I would like real customer service. The prompts do not answer all my questions. Other than that, I enjoy the 24-hour ability to talk and see my claim as it is processed. Hoping for a good outcome for my situation. I had to speak with a rep. to resolve just one issue.

Eric the technician from Southeast Appliances came by to fix the problem with my refrigerator. He was able to diagnose the fault quickly and resolve the issue soon. I would recommend the repair company to anyone who's having problems with appliances and requires a good repair company. They show up on time and their repair is of good quality. Quality work is one of the many things I look for in a company.

Inconvenienced and delayed service repair even after telling front line person that partner was ill. Gave notice of no air upon returning from vacation on Monday night, service performed Thursday. As it worked out partner was hospitalized, and was not inconvenienced. Does the insurance pay for lodging. Due to the heat, house was 93 degrees.

The technician spoke limited English which made it very hard to communicate. We had 2 claims and he said he was to do both. After completing the first claim he asked for $75. We asked him if it would be another $75 for the second and he stated no. When he finished the second he asked for a second $75- we said he had told us there would be only one charge. He said could not order the needed part unless we paid him the 2nd $75. In your coverage brochure it says there "MULTIPLE DEDUCTIBLES MAY APPLY." So we were misled when he told us only one deductible. This resulted in a very unfavorable experience with Vincent Appliance Repair service who was representing your Warranty Company.

TERRIBLE COMPANY. DO NOT WASTE YOUR MONEY!!! We bought a home and shortly after moving in we noticed the water heater not working... They then said that due to us not living there for 3 months that it's a pre-existing condition and is not covered... Waste of your time and money. Go elsewhere.

Thank you, Bruce ** for getting us signed up for your amazing Choice Ultimate Plan. Bruce walked us through the process, explaining the various options and payment plans. Advised how to get the best bang for our buck, plus we get an extra month of service (13 months). We will refer friends and family.

Miguel ** provide excellent customer service in explaining the program and offering the best and cost effective plan to meet our needs. I wasn't aware of the first responder, Vet, and Senior discounts available and that made a nice difference for us. Thank you and hope our first claim goes just as smoothly as signing up!

If I could give zero stars I would. I had 2 valves replaced in my home and they cut a hole in my wall to replace them. They left the hole in the wall and now want another $100 deductible to send someone out to repair my wall that they created. Not to mention the plumbing company turned off the wrong water valves and I had water everywhere and in the common wall to my dining room. I already paid $100 for the valves. I canceled my service with this scamming company.... SCAMMERS.

The answer to my service request was almost immediately. Great service. Scheduled service almost immediately. I would recommend Choice Warranty. It takes away concerns for major repairs. Although this request was not a major issue, it was prompt. The salesman that originally sold the contract was both very knowledgeable and helpful.

The CHW is persuasive to get your money. They only resolve the essential problem and to the minimum and not trying to resume what you had. They change the parts with Builder-Grade parts and materials. They do not observe what you have got in the first place. They are not really responsive during very critical times (when you are in cold weather when the heating system is broken, for instance). When something happens, they try to find anybody in the area and not just the best experts in the area. You have to be persistent to make them proceed the job. They do not take the responsibility when the third company do wrong. The annual contract will be renewed on monthly basis and without sending you any notice.

The plumbers from San Antonio Plumbing were very polite, very professional, and super fast. They assessed the problem and executed the solution all within 30 minutes. They gave me information about what else would be covered under my plan which was very helpful as well. I was very impressed. I would highly recommend Choice Home Warranty and San Antonio Plumbing.

Super glad I purchased this warranty. Helpful, responsive and knowledgable. Called to have my home checked after a storm, an electrician was sent out immediately. I was surprised at how quickly the appointment was set up. In fact, The original appointment was 5 days out from my claim. I got an additional email stating that Choice would work hard to attain an earlier appointment and next thing I got was an appointment rescheduled for the next day.

After the claim was approved, I asked for a case manager to be assigned to my claim, and Jean ** was assigned as a case manager without a few hours. He was extremely helpful and listened to my request and took appropriate measures to address my concerns, and appreciate his willingness to help with the claim. Very happy with the interaction and his promptness in getting the claim resolved.

Teresa was great at answering my questions before I set up my new plan. I was able to get everything I wanted covered and I even got a better rate than my current warranty plan. I was also able to get a friend a benefit for referring me to Choice Home warranty.

Contractor was the Energizer Bunny....He had no assistant to run from water meter to home and ran back and forth dozens of times == Checked EVERY source of water in the house and exterior. He found an exterior hose bib leak. He offered to return if my next water bill is for any reason higher than normal. Very personable and efficient.

The contractors they sent always asked for their $65 fee upfront. They would write the evaluation in such a way that would cause the company to deny my project even though it was covered. Then they would solicit me for the job through their company. One guy came out in flip-flops & shorts for a plumbing issue & refused to use the snake. When I complained that a roofer lied, I was told he was a professional. My solar company took pics as proof. They sent me $300 to replace a Sears Elite washing machine! I always had to fight with reps to get serviced. I was so glad when my contract expired. I asked AI for the top home warranty companies, but they are not even on the list. Never again!

I have filed several claims, I am satisfied with all except the decision to deny my damaged stove, broken glass top & 2 eyes not working. The Rep stated some about claim denied due to Physical Damage, which is the reason for my claim, the rear burner blew with a loud pop, which cracked the glass top...i.e...Causing visible physical damage. THE DAMAGE WAS NOT FROM ABUSE NOR MISUSE, WHICH WAS THE INITIAL REASON DENIED, until I stated that the visible physical damage was secondary damage due to the rear burner making a loud popping noise which cracked the glass, that eventually spreader. Requesting that my stove glass top damage claim be elevated up, reviewed by the Claims Rep's supervisor & I speak to them personally about this claim!

My refrigerator quit working . CHW had a tech to my home within two days. The Tech reported to CHW the refrigerator was beyond repair, due to parts no longer available. CHW contacted me via e-mail, saying they would allow me to purchase a new refrigerator and would send a check or a voucher to Lowe’s.

Both Maryann and Janis continue to be first rate professionals and that nothing stops them from wanting to do the best thing for customers like me!! They even are so good that they make up for mistakes that your contractors make and continually go out of their way so that I can keep good relations with my tenants.

The agent was very polite and helpful. I hope my experience with your company will be nice and helpful to my family, my experience with Select Home Warranty was very bad...that is why I canceled them and was looking for a new company.

I Filed my first claim. Claim was denied even though it was a covered system. I appealed the decision and they were supposed to respond… now that I appealed the decision, I have not been able to get my case manager to call me back even though I called twice today. Will be seeking to cancel this warranty.

I have been looking for a warranty company who are professional, communication is understandable. A company that works with their customers and go over and beyond to assist in fixing the problem, not make you feel like your issues are not valid. A company that assist in difficult times and come with quick solutions, not make mistakes and draw out the process longer and cause clients to suffer.

I give that score because my claim, once submitted, was worked upon immediately. I really like that. Depending on how fast the claim is taken care of, I will give a 10. At this point, I'm very satisfied with the response. I'm just waiting to see how this claim will proceed and how long it will take to get it completed.

The vendor set the appt and sent several emails. No show or call. The next day the repair was completed satisfactorily and by good technicians but I did not like not being notified no one would keep appointment set by the vendor not me! The appointment was set on Labor Day but they set it and assumed they were working since very hot for a month

My pool filter has a problem, and filing a claim on the phone was quick and easy. Of course, I haven’t heard back from them yet because I just now submitted the claim, but they have been responsive in the past. I am overall satisfied with the results from my relationship with this company.

Easy to purchase. Horrid. Don’t waste your money. They will replace things maybe but if it’s done it’s cheapest junk. They cover 200$ you cover 2000$. Worthless. The turnaround time is weeks for someone to even look at something. It says you pay 85$ copay. Then they send someone out eventually. They then list everything as non covered. IF they do cover something it’s being replaced with the cheapest junk possible. It’s not a similar HP. It’s not a sized correct for your home. It’s the smallest generic garbage possible. They don’t list uncovered until it’s time to pony up the dough. Then everything is not covered.

Worst insurance company. The way they lied to me on every single step. Customer service agent are not trained at all to explain what does policy cover. Claim department or case manager specialist, the worst people. So rude, so unprofessional, very hostile. I guess their job is to save company's money and rip customers off. When I ask to speak to customer, they straight up said no. I hope no one else buy policy with company. Worst one out there.

We are receiving a gift card to Lowes to replace this product. The worker could not find the part that he needed so they chose to give us a gift card. We will pay for what the gift card will not cover as our appliance is older. We are very grateful.

The technician was good and very accurate with what was wrong. But Choice stated the problem was not covered by warranty and I don't understand why it was not, I had to pay the 75.00 fee with no results, problem was not fixed because choice said it was not covered. I have been a customer with choice for a long time and the warranty is not good when the appliances break..

I called Choice Home Warranty because my brother-in-law recommended the company. It was so easy to contact the company online. As soon as I submitted a online request I received a phone call based on the number I submitted. It only took a few seconds. Seriously. I asked many questions and was given an answer that I could understand. I would recommend them to anyone. All of my appliances will be covered as well as my septic. The price was extremely reasonable and the breakdown of charges was clear.

Washer would not finish spinning cycle stopped at 12 minutes. Technician found part needed replaced. He was very knowledgeable and helpful but scheduling to come back over two weeks out. Need my washer sooner than that. But the frustrating part was that at first he couldn't get the piece off and to break and get to it would have cost ME $92!!! Not my fault if part was hard to remove but luckily after he tried it again got it off. Not happy with Choice Warranty where you only conveniently cover part of the work. My daughter is having a plumbing issue and had to have a hole cut in her ceiling to get to the pipes and now claim dry wall not covered, when it is in the contract that it is covered. Why pay for this warranty if you are picking and choosing what's covered.

Service provided was excelantly and to the point. All transactions were handled fast and courtousley. Problems handled at time of renewal were handled fast. As a Senior class patron I do express my appreciation as to the courtesy extended during the process time for renewal and input of problems addressed.

I filed a claim on Wednesday for my hot water heater. They told me they could not send a repair person out until Monday. Almost a whole week later. So, tell me Choice Home Warranty what am I supposed to do about hot water until Monday. This is ridiculous.

David was very informative and curious. He answered all my questions and concerns without handing me over to a supervisor which tells me their people are well versed in their business! I was given all my options and the fact if I went with the 5 year plan and then decided to sell that makes the house even more equitable. I can’t wait to do another review when I have to make my first call.

When I signed up for the warranty I was reassured that it covered broken or worn out appliances or systems. I put a ticket in for a repair, it took four days for someone to show up. The technician said he would submit the claim. A week later I received a email saying it was rejected. After many calls I was given a person I could escalate my claim. Between the two managers no resolution was agree upon. They kept saying, "We don’t cover the damage, but we will do you a favor and give you $200 towards your bill." A favor!! This should of been covered! Plus the plumber they sent out has has his license suspended many of times. Reviews said he won’t return calls or complete the work. Do not buy a warranty from Choice. They try to bully you into accepting their offers instead of repairing them.

The representative was very professional and helpful! I was not expecting the call to go the way it did - .Choice H W needs to hire more people like her. Please call me if you have any questions. Thank you... A Sharma Naperville, IL 60540

Phoenix Electric responded quickly and did the repair. However, the next day the fan did not work. I called them and they agreed to come back out. Unfortunately, the time he could make it wasn't good for us. He promised to come out on Friday or, at the latest, Monday.

The service man was very polite and well qualified for his job. It took him less than 30 minutes to repair my garbage disposal. We are very pleased with the work he performs. He did come early and, on the day, he was supposed to. He was clean and orderly. He went right to work and knew exactly what to do.

I switched home warranty companies this year. Choice Home Warranty has been great to work with. My experience so far has been excellent. Setting up a claim was simple, and the technician responded quickly, I appreciate how Choice follows up on claims to ensure that the technician made contact and that an appointment was set.

JAS Appliance Repair, came out yesterday and diagnosed the problem with are HVAC system, which was blowing warm air, and then they returned today with a approval, to repair my unit, with today's forecast, of 100, and upper 90's for the next 2 days, their service was 100%. I would recommend this service to anyone.

I am trying to keep positive on Choice Home Warranty keeping their promise to repair my Central AC unit. Several Technicians have diagnosed the motor needs to be replaced. It has been since June 23, 2024, with no proper working AC. Unfortunately we had to endure a hot summer still waiting for the repair to be approved and completed.

There are two areas of disappointment. First and most prevalent is that a technician is not always readily available. There are times when waiting is not an issue but other times when expediency is needed. Second area of disappointment is that the sales department may make promises that are not valid. For example, a couple of my repairs in the past were not covered items but I was assured that the new coverage would have included these items. I am highly suspect that this is the case but I won't know because the items are in working condition at this time. Specifically, the spring mechanism over the garage door, and the AC system.

Had a great experience signing up with Leo **. He was knowledgeable, friendly, and answered our questions. We did complete an inquiry online, and the only thing I would suggest is a less aggressive campaign from the sales team. We received multiple calls, texts, and I had several voicemails. I was in the middle of a family gathering and needed to discuss the warranty in my own timing. It honestly made me question viability--the company seemed desperate.

The technician was there with a good attitude and repaired my air conditioning unit. He was very knowledgeable and answered all of my questions as well as given me information that I needed. If I need a repair again I would definitely want him to come out. Sorry I forgot his name.

It started out a little rough, but Choice resolved the issue. All components that needed replaced were replaced. Technician that came out was new to the program but went out of his way to fix the problems. He came out on Labor Day and tried to repair but no parts available on holiday. Returned the next to finish repairs. Thanks to Jacob we sleep a lot better in the Texas heat!!!

Mr. Conrad was professional in every respect. He was prompt, thorough, and efficient. His work ethics were above reproach. Mr. Conrad takes pride in His work. I feel comfortable having him in my house and repairing my plumbing issues to perfection. I am satisfied with the job done by Mr Conrad.

Contacted CHW with issue on garage door opener. The appointment was set for Tuesday. Life happens and the technician missed the appointment. Made a new appointment for the next day. Technician quickly diagnosed the issue. He said parts should be arrive in a couple of days. CHW later sends email stating my repair appointment is two weeks away! This delay is unacceptable. Also first email back from CHW after filing the claim it was stated that I was due a free service call for this issue. CHW next email setting the appointment time then says I will need to pay the customary fee ($65). I paid the fee but please don’t give contradicting information.

On time, explained the process, informed me of alternatives should problem arise again. Polite, friendly and well trained and knowledgeable. Answered all my questions and double check his work at the completion of his visit. I called to to explain where I resided and gave him the instructions on how to enter the premises. I highly recommend him and you should be happy to have him on your team. As a prior owner of stores I know how important it is to have good quality people on your team. Thank you. Joseph **

An Efren, tech of Leyvas Heating & AC came to my house, diagnosed the problem, open the outside access panel, to see the capacitor and install a new capacitor and put a small amount of freon. And was successful. He was efficient, and knowledgeable. I have this company serve me in the future. In fact, I thinking of a friend of me asking this company to provide estimated for a new Furnace/a/c units. Thank you. Ronald

Choice is phenomenal! I love their service and they are easy to get a hold of even during a holiday weekend. I’ve referred someone and will continue to do so. Great company. Thank you for your wonderful service and being so helpful. I was concerned about the timeframe dealing with a leak. I had company that weekend in town for Labor Day weekend.

Great job in figuring out my problem where Sears was out twice and blamed it on plumber. Plumber came out and said, "No. It’s the dishwasher." I’m glad the problem was diagnosed. Dishwasher has been down since the end of June. I would be wary of Sears coming to your home in my opinion.

On time, respectful, found problem, coming back 9/19 to fix. I had the same problem with water in April, technician didn’t fix it properly. He steamed the back plate which made it work for about a week, but began to stick again. Over the next few months the water started slowly to decrease in pressure, then icemaker stopped making ice.

His knowledge of the cause of the toilet leak was right on. It required a part he had to obtain and return a second time. But that was fine, because he came in, fixed the leak in no time and was done. He was also a very nice man and I would welcome his help in the future.

On Friday I called about my refrigerator not working at all. Appointment was not made till Wednesday. On Tuesday I called GE and they were able to come a day earlier. I still don't know why I had to wait so long for the refrigerator to be repaired. This is about food and most of it had to be thrown out. Would have been nice if you had someone come and fix it on the weekend. I realize this was a holiday and you probably did not want to pay holiday rates for repair person to come.

When I purchased CHW I was told I would have no more unexpected repair expenses. Then I was told I would be charged an additional $165. In addition to my regular fee. I’m a widow and the repair required this work to be done. This should be on you, not me. I feel it was a false advertisement. I will not recommend your company to friends.

The tech was on time, knowledgeable and able to repair the issue in one visit. He made sure everything was working well. Made sure all the filters were clean and gave me great tips. Would want them back again if I have an issue. So much better than the other home warranty company I had.

It took some time for the Technician to find the problem but he keep at it. He needed to order a part so he will come back. However he was able to show me how to still be able to use the dryer in the meantime. Looking forward to his return

Wouldn’t ignite, sent in a claim, they sent out a great company who figured it out in :15 and explained the issue to me. Only issue I have is the warranty company says it’s a $60 co-pay and I was charged a higher rate. I have had 3 claims and always a different rate and always higher than what my paperwork says it should be. Always had good service so I never complained.

Used your online site to report in the afternoon of Labor Day. Had a response early next day. Our AC repair/replacement Service is in progress. The Technician was extremely knowledgeable and polite. Very pleased with Choice and Lone Star. This problem has come at a bad time and good service helps to ease our worries.

Michael was on time and so nice. He inspected the fan, disconnected it and checked everything. It was decided that a new fan was the best bet. He communicated same to Choice and they approved. We opted to choose our own and accept their money (about $70.00). When we get the fan, Michael will come back and install. No extra charge. So far so good with Choice.

When we noticed our dishwasher was leaking, we called Choice, our home warranty. It was before the Labor Day weekend, so we were told that Tuesday would be the quickest that a tech could get to us. The tech was there on Tuesday and went to work on the dishwasher door. In no time, he had the door of the dishwasher taken apart and he found the problem. After he showed me where and why it was leaking, he fixed it, put the door back together and I ran a rinse cycle to make sure it was fixed. It did not leak and my wife and I are very happy to have our dishwasher working again. We paid the $85.00, he sent a receipt to my phone, and he was gone. We recommend CHOICE warranty above all others. You can depend on them to be there when you need them.

I bought my policy back in April 24. First time I’m using it is now called in August but I was told by a machine on the phone to go online. I would rather talk to a person. Finally spoke to One. Today’s name is Darrell, who is very kind, very nice, extremely helpful and, help me to the degree of understanding what is the procedure? I thank you Darrell

Submitted my claim on Monday stating that my garbage disposal had quit working and was leaking and my garbage disposal was replaced the very next day. The service provider was very professional, friendly and prompt. I would recommend Choice Home Warranty to anyone and plan to renew my contract when it expires.

We had James come to our home because our air conditioner was not cooling. James had many previous appointments before ours. He kept us aware that our 12:00 would eventually be 5:30. When he arrived, I was concerned he would hurry our appointment. Nothing could have been more correct. He gave our equipment a complete and thorough evaluation. He found a problem and showed us the problem. He then carefully put the conditioner, furnace and other equipment as he found it. He left at approximately 7:30. We found his professionalism and expertise above and beyond what we expected. Please thank him for us again!

I wanted to let you know that your reminder appointment time is not the time that T&N gave me so I missed the first two appointments and had to reschedule. For example, August 20th T&N tells me 12-4 and your reminder sends me 3-8pm. May want to fix that for future customers.

"I recently had Supremo Electric handle a Ceiling Fan Remote Control Replacement through Choice Home Warranty, and I couldn't be happier with the service! The technician arrived right on time, was professional, and completed the installation efficiently. The whole process was seamless, and I really appreciate the quality of their work. I highly recommend Supremo Electric for any electrical needs!"

This was our first claim experience with Choice Home Warranty and it went very smoothly. I filled out the claim online and got an email quickly that it was processing. Communication online was great and the service was completed by a competent and friendly technician. It was done in a timely manner, also. We are definitely pleased!

We live in Redding and the temp has been in the high 90's and low 100's. Our AC unit started blowing warm air. Put a claim in and our contractor was assigned the following day which was a Friday. We heard from him and he couldn't schedule us until the following Tuesday, after a three-day holiday weekend. Bummer, 106 with no AC is no fun. So, we have another home north of here and decided to go there and wait it out until Tuesday. While we were there I got a phone call from the contractor that he had some time on Saturday and could come by.

I submitted a claim for a broken washer and the tech called back within 48 hrs with a schedule appointment in the next 3 days. They called when they got to the site and met the tenants at the property. The tech did not have the replacement part, but would come back in a week with the correct part.

Assigned plumber assessed the problem and your company doesn’t cover sewer line issues. So I’m out of pocket for the cost to fix that. Not thrilled about that circumstance! Second time I’ve experienced an issue like this with Choice Warranty. Last time I requested a plumber with a camera to find the broken sewer line, Choice sent me a pool repair person. Cost me $75 and he did nothing. I tried to recover my $75 and Choice refused.

Service provider by Choice, was fast, schedule appointment taking in consideration the urgency and availability at home, tech by Santallan Electronic was very professional, courteous, and on time, part order to be replaced were approved by choice only one was not covered. Worked perform and problem resolve.

Our tech that came out to look at our hvac system was very thorough. He checked every aspect of the system. He took pic of the system and fixed what needed to be fixed. Thank you CHW for finding this tech company. Mr. ** had a very nice personality and had alot of knowledge and I respect that.

The Service Tech from Tri-State Home Services, Esteban ** was excellent. He was courteous, polite, knowledgeable, patient, and professional. He warrants top marks, a five-star rating; a 300-500 rating! NOTE TO CHOICE: Your Guidelines are confusing and entirely too long. So what's the highest numerical rating?

We bought a 6 year warranty on our home 2 years ago. Our garage door started making this loud noise. We thought it was going to fall off. We placed the service request Monday and Tuesday morning we had an appointment. We received information on who or when was coming. Carlos showed up and not only fixed the issue, but set up our WiFi garage door opener. He also programmed our cars and set up our app. All of this just for our service fee. Best decision after we bought our house.

Technician was very good as even after I paid service fee Choice refused to do the repair. No reason at the time was given. I do not understand as I pay monthly for such service and cannot understand how Choice claims they are there for the customer but yet fails in this now and before. Prior to this, I had an issue with my kitchen faucet that Choice set up a service technician but yet canceled and after a few days suggested I find a service on my own. Again I am paying for a service on a monthly basis that again failed me here. I ended up doing the job myself. Very disappointing.

This was odd, 2 lights with individual switch, flickered, went out, came on. Auturo came to repair, lights were on, he tightened switches, lights worked. You can't repair what isn't broken. 2 weeks later, no lights in bathrooom. Same electrician, a very nice young man, shut off electricity at electric panel and found 2 circuit breakers not working. Repairs done, all is well. Of course, I was only charged for one visit by electrician.

Sold me a warranty October 2021, offered me extra three years for a reduced rate. 6 years coverage for $2400.00. I asked if it could be transferred or if I sold the house before then would I get a refund, of course! Well I sold the house due to work and called, to cancel and get a refund was told by a supervisor no refunds! This policy is good until Nov 1st, 2027. Used it once and it was a super hassle so buyer beware move on to a reputable warranty company learn from my devastating error!