Choice Home Warranty Reviews

My claim was submitted on the first day and the response was on the same day to file a claim and by the time I got back to my home, an appointment had been set up and the window was very appropriate, 11:00 - 3:00, not too early and not an 8 hour window. I can live with that acknowledgement and appreciation of someone's time.

Upon submitting my claim, I was notified that next day the contractor would be here. The contractor arrived on time. They were awesome. They needed approval for the job. They got the approval, finished the job and were on their way! Very happy and please with my experience! Thank You!

Great explanation of services and types of packages offered. I was currently a member with A. H. S. for the past several yrs. until this month's rate increase. Hope to continue with great service, while starting with my new enrollment with the Choice Home Warranty family, and looking forward to the money savings.

I called today to purchase a home warranty policy. Agent, Joshua, was great! Joshua recommended a Senior policy which was a considerable savings in premium and also lowered the service fee. Very satisfied with the service Joshua provided. Policy coverage is very comprehensive. I would highly recommend Joshua and Choice Home Warranty.

Signing up for Choice Home Warranty was super easy and it took very little time. The representative I spoke was very professional, knowledgeable and did not try to give me any sales pitch, he just told me what they offer and the prices. I talked with different plumbers, electrians and builders I know and Choice Home Warranty keep coming up. I am looking forward to working with a company that stands behind their name and reputation!

I have three small claims submitted to this company starting in Aug 2023. Not one of them has been addressed. Submitted all pictures and diagnosis receipts and still nothing! Had an emergency - hot water heater that was flooding my back room - was actually told that they do not handle emergencies. According to them they have no techs in my area (NC) - so I found my own and then was denied because they didn't approve - even after submitting all necessary paperwork. I cancelled my contract with them and they have been taking payments out of my account and even rolled the warranty over another year - NEVER agreed to this. STAY AWAY FROM THEM - don't understand why they are listed in top 5 companies.

Friendly, helpful and knowledgeable customer representative. Call back time excellent!!! Love it a lot don't have to wait long, in few minutes someone call me back. We end up cancelling our claim because the company called and trust to help us fix the problem will not fill out the form online. The Choice customer representative inform me that I can submit the diagnostic myself but I went over the form and there's some others information I don't know so we decided to cancel the work order and we just pay the repair out of pocket. The choice representative did their best to assist us and we understand the company policy and procedures. All in all we are glad to be member of Choice Home Warranty.

My ac unit was leaking water. I put in the claim over the weekend and received notification by Monday of a technician coming to fix. He arrived Tuesday morning within the set time window and quickly assessed and fixed the problem. No hassle and easy to get done. Thank you!

It sucksss. They sell false things. Takes months to get anything repaired with hidden service call fees and back and forth. The technicians are super bad and do not know much further adding to delays. There are random bills from the service technicians. When you cancel, they charge all the past claim payments to you mentioning a small clause in the agreement. I would stay away from these folks!!!!

This is the worst company I have ever dealt with. I paid upfront for the plan with extra coverage. 6 months in our washing machine (which was 6 years old) lid broke - the hinge snapped off. I waited 3 days for a reply after filing a claim.... When the repairman came, he said it couldn't be fixed and he would order a part.... Estimate 7-10 days.... Waited and waited - nothing... I kept calling for updates with no resolution.

Nathan did a great job outlining the different policies and understood what would best work for us. No pressure sales tactics. Just a good old fashioned summary of the plans, their differences and the final decision was left to me to make. I understand why they have such a high customer review and why folks are so happy after working with them.

Our technician arrived on time and called when he was on the way. That was greatly appreciated. He was very thoughtful about putting coverings over his shoes so as not to track anything in from outside. He was able to fix the problem in no time. He put the refrigerator back in place. However, it was the next day that I had time to clean up the floor where the water leak had stained the floor. Of course I had to pull the refrigerator out from against the wall. As I was scrubbing floor I noticed the vent at the bottom was so covered with dust I felt now was the time to get to that. I was disappointed that the technician would not have blown out that area when he was in there working on it.

Fast. On time. Professional and explained everything that was done. We are glad that we have this option. Helps when we are tight and want things done right. We will be using again. I have also recommended to friends and family. We are extremely happy with the service that are provided.

Choice continued trying to locate a repair service for our cook top until one was located and an appointment was made. Will give a complete review when service is completed. Original contact with Choice was very helpful, the person I spoke to was very friendly, knowledgeable and professional. Choice also kept us updated as to progress of our claim.

To speak with a real person. Ai system doesn’t understand numbers when spoken. And when entered not correct. So very frustrating and issue not resolved and need the number to be able to follow up with repair company once assigned as they doesn’t always contact right away and it’s an emergency or won’t be calling. This would accomplish customer service and expedite getting information to the repair company. The present system is frustrating and too impersonal. Improvement would allow customer feel heard and issue being resolved.

Overall complete satisfaction with the representative who explained the plan. I appreciated the overall and thorough review of the plan. I must keep this rate going forward because it is within my budget. I like the professionalism and I look forward to doing business with your company. Thank you very much.

The AC tech sent you a summary of what was wrong with the AC and you chose to take the cheapest alternative. In the meantime I have been suffering through the heat since 7/31 off and on. I prepaid for five year and attempted to cancel during the 3rd year as I had other issues. I will not be renewing in Jan as the warranty company I previously had was much more flexible and cooperative.

My AC had stopped working. We called CHW to file a claim. The 1st technician came out said he was not comfortable doing his job because there was too many wires and he suggested we call CHW back to get someone else out. 2nd technician said there was something wrong with the breaker box he thought. So another technician came out and said it was not the breaker box it was the part on the AC on the outside that was not working correctly. I had to call several times which was more than 3 times to get your company to get someone to fix my AC. We had paid our deductible and found out that was returned. Then we were told by the last technician that CHW was ordering the parts but CHW told us the tech was ordering the parts. This situation had been going on for several months.

I found it somewhat difficult trying to schedule the appt. Not speaking with a live person and answering questions. Once it was scheduled, everything came together very quickly. I was informed when they were coming, who was coming, when they were on their way. I was very impressed and happy how quickly it was repaired.

Leaks paid. $85 and so far out of the money. Nothing done. Paid for full coverage under the Veterans plan. I want all my money back plus the $85. Plumber came, took picture, that was it. Totally disappointed. Been without my handicap shower for over a week. Want to drop my policy. Will just call myself a plumber. I need my shower. Sorry I ever got your useless policy.

CHW was able to find R&J, Rick, the day after I filed my claim. Rick was great! He was able to clear my drain and he gave me some advice on my other shower issue. He worked quickly and was very efficient. I removed one star due to the customer service when I call. It seems like I always get sales and they just transfer me without saying anything, like they're only interested in sales. That's why I filed my last claim online, but I did end up having to call to give them some information. The girl who took my call was a little impatient with me also when I had a question. Otherwise, this claim was handled very well.

Very satisfied with the tech and Choice. Just waiting on e gift card to replace appliance. It is not the total cost to replace. It would be nice if you had some special pricing or discount with Lowe's for purchasing from them (Lowe's Gift card). I know another warranty has that feature.

My rep was informed, fast and to the point. Everything put the service fee is cool. I already have a membership with a reputable company. But for 588 a year it's a good deal since something always stops working. So for now this is a good review. We will see.

I called to get my dishwasher repaired September 20 and received a repair confirmation for Friday September 27. In the email I was told that normally there is a 24-48 hour wait. In my case it’s 7 days? That’s a week outside your own standard response time. I would hope your response time is a lot quicker if it was winter and someone had to wait a week with no heat!

Buyer Beware... I have had home warranties pretty much the entire time I have owned a home. I initially made the switch to Choice about 3 years ago when my other plan annual cost got too uncompetitive. Early on, Choice was very attentive to my needs, they made the process easy, and they covered what the policy stated it would cover. When I renewed the 2nd time, I decided to renew for 3 yrs to save a little on the annual fee as my first year of experience convinced me I would likely use them for the long haul. WELL, TIMES HAVE CHANGED!! The longer I've been with them, the more I see a trend that they are going to do anything and everything they can do to "deny a claim".

Mesa, AZ, 6Sep2024 our a/c went out. Internal temp 93°F. Repair visit set for 9 days away. Canceled appt. Spoke to Kendra who wished me a blessed day (twice), but the next appt was still set at 4 days out. When repairman came he said it was normal wear and tear / had to replace motor. Told us no one wants to take Choice work orders because they often don't get paid and most of the requests are denied. 20 phone calls to Choice and repair vendors. Call center was very hard to understand and of no help. 10 Sept denied due to 'lack of maintenance'.

Thursday 19 of sept I called CHW Sept 20 and told the customer service rep that our AC unit was bad. The representative said, "Don’t worry. You are Insured. We will arrange for tech right away," the tech confirmed that the condenser was bad. A tech showed up sat on the 21st around 4:40 afternoon. We are waiting for our AC unit patiently. The tech said he would put order in for AC.

Technician figured out that it was water pump. But needed to get approval from Choice before he could order part which might come in Monday 9/23/24. Then technician will call to make another appointment to come and install. I was hoping it would have gotten fixed that same day. Not happy about that.

Filing the claim was a breeze. Easy and straightforward. Unfortunately, I could not wait for the technician because plumbing issue needs immediate attention. Water is essential as well as damaging when you have a bust pipe and leaking ceiling. Claim was filed on Friday, the plumber wanted to come on Monday, with a crowded home, it was not possible to wait that long.

Michael from Converse Repair Center was very professional, courteous, communicative and timely. He came the day after we filed our claim and promptly diagnosed the issue. Parts needed to be ordered and he gave us an approximate date for return and repair. So far, we are extremely pleased with his services.

This one was right on the money. I reported our A/C in the morning and before Noon a technician came and fixed it. This has not always happened on past services. When we have had troubles with technicians showing, Choice replaced them with another technician. The website pretty simple to use to input claims. Much better than calling in.

I've had Choice for almost 1 year now and have placed 3 service calls with 2 out of 3 being covered services. The one service that wasn't covered (rewrapping my HVAC ductwork) the technician did stop the condensation problem that caused the moisture on the insulation, so that problem was 1/2 way resolved. Another tech came out to fix my washing machine and another to repair a part of my ductwork that was disconnected but well insulated. Paying $75 per call is expensive but less expensive than paying the full cost for each of these repairs. I've already renewed my warranty for next year. The only negative is that you don't get to choose the company but so far all have been pretty good and they actually show up! I like that you can place your claim online or speak with an actual person without being on hold forever. So far Choice has great customer service too.

The tech was very professional and thorough. The problem was solved quickly after discussing what was going to be done for the repair and did so without making a mess of the area involved. The tech was timely and stayed in touch for the appointment and followed up with an email with the receipt copy and pictures and a follow up phone call.

Technician came on time and diagnosed the problem. He then set a further appointment. Hopefully when he returns, he will have the proper parts and fix the problem. He was courteous and professional. He also seemed very knowledgeable. I paid the $75 fee and he was able to give me a receipt on his letterhead.

I don't really care how your company handles cases. I feel that am not important enough to text me or call me in regards to the service I received. The wait time to get an item repaired takes longer than the original call for service. Why does it take so long?

Read fine print. They cover motor and spring. Not the door. This is just short of criminal. They have covered everything cheap and nothing expensive. They find a way out of all the expensive items. Criminal I say.

Out of a $10000 bill to replace my furnace/boiler I am only getting $375 dollars towards the bill. I called customer service while the technician was here as he missed the call from the adjuster and customer service refused to connect both of them. The boiler failed as it was leaking water and could not be saved. So I have no hot water or heat as I never got a response to the last inquiry.

My wine has been unrefrigerated for a month now and I don't want to wait another month to get the egift card for Lowe's it seems. I would like it to be sooner than later if at all possible. I have some very expensive bottles of wine that need to be cooled or go bad.

Technician was really good at diagnosis as well as fixing the issue with my AC blower. Would have liked if the review of diagnosis and related approval went faster than 2 days considering it was very hot. Other than that everything else was fairly smooth.

I am disappointed in the service you provided because according to you representative your coverage for a clogged is limited to the snaking of a plumbing line less than 100 feet according to the policy guidelines. I explained that tech who worked on the line stated that he used a 6 feet long snake without success but needed something longer, may be a twelve feet snake but did not get your approval for additional budget. That is disappointing especially considering that I was told that your coverage limit is 100 feet or less. Also, the plumber who worked on the drain is alleging that Choice also withdraw the initial authorization/approval. Please at the very least, someone should look into that to ensure that he is properly compensated for the work he already did.

My AC is located overhead in the bathroom. When I called Choice Warranty, a plumber was sent out. The service was prompt. Greg came in, looked at the issue, asked questions, listened to my answers and concluded that I needed an AC technician. Darius from Lone Star Home and Commercial arrived, looked at the problem, fixed it quickly. Darius, was professional, personable, and knowledgeable. He also reassured me, thus setting my mind at ease. If needed I would Absolutely request this company and Darius specifically.

Mr ** of Jujano Plumbing was top notch. He was considerate of our time and called when he was going to be a little late and arranged a time earlier for us to accommodate my husband's chemo treatment. He was professional and explained the problem to us and what was necessary in repair.

Choice Home Warranty has changed the way it handle claims. This service for my dryer was done promptly, and without any time of problems or delays related to coverage. The contractor was very effective too. Remember you were doing, keep doing it. I will highly recommend CHW To anyone. Thank you.

Tech was knowledgeable and attentive to detail. He took the dryer apart. Checked all the parts and serviced it. He was neat and returned the laundry room to order. The electricity went out so I couldn't test the dryer until he was gone but it is working well at this time.

My main drain line for the house had a blockage, not a full blockage just partially. Called Choice and a week or so went by when they sent a young man to look see what the problem was. I told him my problem and what he needed to do to fix the problem. He had no tools so I gave him my snake to run through my drain line and told him where the clean out plug should be on the line. The technician went into the crawl space, found the clean out and ran the snake though the line cleaning some built up grease and said there was also a small dead mouse in the line, which he cleared. Choice refused the claim. The second time I called was a problem with my well pump, it had a leak causing water damage in my crawl space.

Do not Purchase a Choice Home Warranty, choose anyone else. They send out high pressure salesmen, cleverly disguised as Contractors, that quote you ridiculous prices for services that would make your claim have "better chances of approval", only to deny you for the most ridiculous reasons for claims. You'd be better off saving your money and paying for the repairs yourself, because after paying $100 service fees and the monthly insurance payment, you still end up paying for the repairs yourself.

Mr. ** showed up on time and called me 15 minutes before his arrival time. He was very professional and friendly and was able to complete the job in a timely manner. He knew exactly what he was doing and got the job done. It would be a pleasure to have Mr. ** return to my house in the future for repairs.

A/C tech was friendly and quickly resolved the issue. It was a simple capacitor replacement, which he was able to take care of with parts he had with him. It was a simple job he performed quickly and well.

My refrigerator passed out and they have a tech coming tonight. So impressed with their service. My last company had me wait three days for a tech to arrive. This is my first claim with Choice Home Warranty and I was so pleasantly surprised. I would definitely recommend them to friends and family. They have over performed in all areas—sales and service. Gave me such peace of mind since this is my first claim.

I read bad things from the Nextdoor app regarding techs from Sears and was very nervous when told they would be coming. The tech was polite, informed us what was wrong with the air-conditioning unit and fixed it. Our unit is working great now. He also saw something wrong in our attic and told us what we would need to do to correct since it was not covered by the home warranty insurance.

I was not called about making an appointment. I received a email giving me the date time. I have a window of 12:30 to 3pm, It is now 6pm. I have not been called about any updates. I have tried to call twice this afternoon, got no answer and Ieft a message both times. Still nothing.

After calling Choice within a few minutes I received an email with notice of Budget Air coming the next day..they were here and found the leak and fill refrigerant and were on their way!! Thank you for your service. I use to have another home warranty service and they never responded as quickly.

This rating is for the second repair tech only, not the first one who did not complete the job. The 2nd tech came in and knew exactly what was wrong. He competently went about his work, correcting and explaining the work not done in the first place.

He arrived and went right to it to make the changes needed. We are glad for his being open and candid with us. If we need additional work done, we could call him, but he didn't offer that. I got the impression we were out of his servicing area for normal jobs.

Had the opportunity this week to use my CHW for the first time since purchasing it a year or so ago. The claims process was simple, the repairman arrived in a timely manner and made his recommendation. I have been advised I will be receiving a new machine. Easy process and so far very happy.

I spoke with Luke about signing up new policy. He was unprofessional and deceitful. I said to NOT charge my Visa card and cancel my order until I make a decision. But he went ahead and charged my account. Please refund my account asap. This is unacceptable. I need confirmation of cancellation.

Aziz the technician came and took it apart, but it could not be repaired it was 14 years old. He literally walked me through each step with knowledge, patience and such respect. What a great man. Highly recommend his services. He filled and emptied sink with water 4 times to ensure no leaking and also ran the dishwasher to show me everything was perfect.

First trying to speak to someone in your business that does not have heavy accent is impossible. The technician that came was great on time found the issues. I asked if works on dishwashers and he said yes and if I could get claim assigned today while here he could check dishwasher. It took at least 15 minutes to get person then she hung up on me. I kept trying to get it assigned unfortunately since new claim number had to pay another $75.00. This dishwasher had previously been assigned claim number but never got looked at and you closed it out.

Tech was timely and efficient and the repair work is completed to our satisfaction. Choice warranty came through for us once more and yes we have recommended Choice to several of our friends and I know 2 signed up for the service! Thank you for choosing wonderful technical people that are pleasant and knowledgeable.

Tony from Champion Appliance came out, as soon as I told him what was happening. He took out his tools and had it fixed in no time. He was very pleasant and knowledgeable. Choice Home Warranty received my request, I had an answer same day and within 2 days my dryer was working again. It has been a great experience.

The technician gave a courtesy call one week in advance, the day before appointment and one hour prior to arrival. My scheduled window was between 8AM - 12PM. He arrived at 8 AM. I would highly recommend this technician. Lastly, not only did he quickly diagnose the problem and solve the issue, he was nice and cleaned up his area.

CHW Sent out a AC repairman to fix a Furnace boiler. The AC repairman said he could fix the boiler however because he was sent to fix a AC unit he could not get authorization to work on it. So he left and my Furnace still isn't working. After 2 more days CHW could not find anyone to work on my Furnace. So I opted to take the reimbursement plan. I'll see how that goes. The last time I called CHW for a electrical problem, they sent a carpenter that had no clue what to do. Presently CHW is 0 for 2. And I obviously have to give them a 0 on a 1 to 10 scale.

It took your company 3 days to find a repair firm to fix my oven. Once you found a company to repair my oven, it will take the contractor a week to make their first visit. If they don’t have the parts to repair on their first visit, I am betting that it will be at least 2 weeks to order the parts, which means that my oven will not be repaired a minute after my first request for service.

Choice sent Royal heating air. I was extremely impressed with the the quick response and also the immediate diagnosed problem with my unit. The technician reacted swiftly and professionally to fix the problem. I will call them in the future for check ups and if I have a problem I will ask Choice to send them. I highly recommend them.

Technician was on time, polite, and informative explaining what the issue was and what needed to be done. I am still awaiting the outcome of possible solutions. Was told it might take two weeks for an update. It appears that since the refrigerator is over twenty years old, a part may no longer be available. I was told that if that is the case a possible recourse would be to replace the unit.

After signing up for the warranty online, I received an email from a representative that told me if I contacted him and signed up through him, he could provide me with discounts for the plan. If discounts can be offered, why aren't they offered no matter how you sign up. It is so disappointing as my husband and I are on a fixed income and every penny helps.

Easy to deal with. Fair monthly payment. Clear and consistent. Pleasure to deal with. Highly competitive with other home warranties. Doing this review was more of a pain than signing up with choice Home warranty. Agent ḍealt with pleasant and knowledge. Offered a variety of payment plans to fit my needs.

The actual technician was great. He arrived on time, friendly, put on shoe covers and was very professional. My issues is with Choice warranty coverage. This is the 4th time in two years that I had an issue with my dishwasher. Each time paying the $65 deductible, so that’s a total of $260 in deductibles. The technician came by yesterday stating that the dishwasher needed a new motherboard, so he would have to order the part, and come back later to install it.

Serviceman did a great job. Friendly, courteous and came on time. My only complaint is with Choice Warranty. I was told the work wasn’t covered because it wasn’t normal wear and tear. How a clogged drain isn’t normal wear and tear I can’t explain. I don’t put things down the drain that could clog.

Response after claim filed was great. However, outcome was terrible. First the amount awarded for a refrigerator was waaay below cost to replace. Then you have to wait weeks to get a gift card to Lowe’s and up to 30 days for a check to be delivered if you want to purchase somewhere else. We are talking a refrigerator replacement.! A necessity for a family! To have to wait that long is crazy and not a good way to treat your customers. There should be a quicker solution for those items that need replaced immediately. This is a major issue for me with Choice.

Vince was a great technician! He was very knowledgeable and professional! He didn't waste time trying to fix it. He accessed the problem and replaced it. I am very very pleased with the outcome. I will definitely recommend Choice Home Warranty to all of my friends and family! Thank you!

We are very happy with the repair technician and looking forward for all the parts to come in soon to fix it. The technician was very professional and on time and very communicative. We were happy that all the parts were approved by Choice warranty. This is our third repair this year on different appliances in our home. Thanks for great quality service. We are very happy.

I have had 3 service repairs completed with Choice Home Warranty. I have been very satisfied with the ease of filing a claim and Choice has always covered my claims with no hassle. Twice they sent out their repair guys and I paid my service call and nothing else. And once they had me use my own and they fully reimbursed me.

My air conditioner stop running and wouldn't restart. I requested service via online website and I got a confirmation and a scheduled appointment within 2 days. Once the technician (Mike) arrived he found the trouble within half an hour, had the part ordered before leaving my home and returned within 2 days and installed the new part. The technician was very friendly and explained to me what the trouble was.. Everything went well.

Kitchen lights, living room outlets and master bedroom outlets stopped working. The technician discovered the issue was a bad circuit breaker. The technician was kind, friendly, and professional. The technician actually call me the evening before and twice before he arrived the make the repair, to insure somebody was going to be at the residence on his arrival.

Choice Home Warranty has been my first and only company that I've used being a first time homeowner, not a brand new home. I've just finished my first three year contract and I am definitely renewing my contract. I have used them numerous times during the three years. They have repaired my dishwasher, my air conditioning, my plumbing all to my satisfaction with a simple service charge of $65. The technicians that they have sent to my home have been able to solve the problem. Thank you so much Choice warranty. You have been my lifesaver so I can enjoy my home peacefully.

Didn’t get water pressure issue fixed. They have to come back cause he said I needed a new faucet & didn’t have one comparable to mine. So still waiting. Water pressure issue is worse since he was here & we can't use this faucet at all. Very inconvenient. Had to buy my own faucet cause it’s brushed nickel & you will only replace with the polished silver. Now waiting for another appointment.

Technician was on time, and professional. Had a knowledge of the appliances. Quickly resolved the breakdown, He cleaned up the area, returned the situation back to normal. After the repair the technician advised me of solutions that would prevent a similar breakdown in the future. Before he left he gave me his business card as a point of contact if ever needed.

Didn’t get the agent's name but he was extremely helpful and knowledgeable. Told me about the senior plan…I had no idea. So thanks much for that! Seems like a no brainer when it comes to appliances these days. If selling it is a great feature to be added into your listing.

Hello, our disappointment stems from the delay in getting the parts delivered for our technician to replace the defective item. This was anticipated to be a quick 3 day maximum turnaround. My wife is beside herself and very unhappy. Fyi: this is I believe the 3rd time they have been called out to repair the LG product. Please expedite delivery, I'd appreciate your efforts in achieving a quick solution. Thank you. Raul

Why wouldn't you just replace it? I've been your customer for about 5 years and have not had any major work done. Now when I need you to help you're awol. When my contract comes up again I'll be awol!!!

The technician came to my house and worked on my dishwasher. His recommendation to Choice was that it was too costly to repair. Choice offered me a ridiculously low dollar amount to replace my unit. I went online and found the part that the technician said I needed and it was only $107 - for a $650 dishwasher I didn't feel that repair was prohibitive.

I've used the Home Warranty system on three different repairs in my home. The repairs were closely coordinated with the repair Companies and the repair results was excellent. My home was constructed over thirty years ago. I am happy I chose to purchase a Choice Home Warranty. The claims process is simple, and I receive constant updates on the progress of my claim.

It was a good interaction. I was a little unorganized with my information, but interviewer was patient with me and we finally got it done. He never seemed irritated or in a hurry. I am a senior and get nervous. I was very happy when it got done. He explained How it would work and my part at time they come out.

The repair went well and great company and repair man. Seemed to know how to troubleshoot problem and changed out the condenser. Only issue I wasn't happy with was it took three days for Choice to find a repair company to make an appointment. The repair company guy was very respectfully and asked at the end if we were happy with his services and gave us his business card. He said call him if any issues in the future.

Yes I would recommend to a friend or family members. My coworker who referred me told me that when one of her appliances broke, it wasn't problem for Choice Home to send someone to repair the item. I'm looking forward to a positive experience with Choice Home. I would not have added Choice Home without the reference from my coworker.

This has been incredibly frustrating. I have been trying for over 2 months to get my washer fixed. I have had to now pay two technicians a $75 fee. I have gotten the runaround. I have got lied to. I have gotten passed around and this has been the absolute worst company I've ever dealt with. Getting someone to talk to me that can actually help me has been next to impossible. I wish someone from management would call me and be able to deal with this situation. It has been beyond frustrating and I will absolutely never recommend you guys or sign up with you guys ever again.. Would give you a zero if I could but I have to pick at least one.

Choice can be hit or miss, but they've brought in good technicians for my various systems. My AC was leaking, and the company they brought in was great. My fridge repair was horrible, as they contracted with Sears, and that left me without the use of it for nearly a month. Sears came to fix my washer as it was knocking around, and that was pretty good. My ceiling fan and electrical socket repair initially left a lot to be desired. The first repairman fixed one out of two fans but never came back to fix the other fan or an electrical socket. He gave me the runaround after asking me if he could submit the work order since it takes so long for Choice to pay them. I had to pay another service fee to get someone else to fix it. He was slightly rude but fixed both very quickly.

I like CHW for the high quality service that is provided by the customer service representatives down to the excellent service providers/technicians. I have utilize my home warranty on multiple occasions and have not been disappointed. The technicians have been respectful and competent. I particularly appreciate how they are respectful of time and friendly. Competence and friendliness are two traits that I value in technicians.

Needed my water heater replaced. They had the inspector at my house the next morning. He looked at it and determined it needed replacement. Within a couple of hours they ordered my new water heater and had it installed by that evening. Everything went well and overall everyone was professional and respectful.

My experience working with this company was excellent, from the company owner to the technician. Both were professional, knew what needed to be addressed for our H-VAC, and fixed the problem! More importantly they answered my questions honestly, and took the time to explain in terms I could understand. It goes to show respect is part of this company's business practice, which makes it easy to choose them for ongoing business relations as needed.

The company was very knowledgeable and communicated very effectively with the appointment time and the arrival time. They did an excellent job explaining the situation and making repairs. I would definitely recommend the company. Choice Warranty is a great warranty company. They are prompt and they have access to great service teams.

I went online, looked up Choice and saw that they had the highest rating, so I went with them. The rep was very friendly, knowledgeable and walked me through the program and I agreed. I did a claim online and everything went fine. I've recommended Choice to several of my associates.

Choice Home Warranty replaced the air conditioner at my townhouse. It was on the roof, and there were some things I had to pay for. I didn't realize that they don't do everything. There were also few days that there was no air, so I had to go out and buy a small air conditioner for the tenants to keep them cool. They had a small, young child. But Choice helps a lot because that was quite a large amount. I've used it more for my townhouse than I've used it for my home. Sometimes they would say they couldn't replace something and they'd give this much money but usually, it isn't enough to buy whatever it is that you need. It's not always what you think it's gonna be. Sometimes they send a good technician but sometimes it's not a good technician. But I'm more satisfied than dissatisfied.

We're not extending Choice Home Warranty. Having had it for seven and a half years, the awful experience foreshadows the good experience. Some of their policies are terrible. They are unrealistic. We've had to deal with a lot of aggravation on a lot of important matters. Some of the warranty calls were easy fixes. They were well done in a decent amount of time. We had the springs replaced in the garage door and Choice sent a very reliable company.

I was very disappointed with the notification of date of service. On the first notification, no one showed. The company said they hadn’t heard from CHW. After I called they squeezed me in the next day. CHW should not send out incorrect days and times. Service on the toilet repair was excellent.

Why does equipment always fail on a weekend. Good thing Choice is always available to place a service request. They immediately contacted a tech and scheduled an appointment. Although I had to wait a couple days for service tech was here on-time, diagnosed the problem, repaired and had me back up and running within half an hour. I've been a Choice member for several years and they have always done a great job.

Problem was not resolved as when I opened the faucet there is still a drop of water falling into the bucket slow drip but still there. So it looks like something needs to be tightened or something needs replaced or redone to stop water from dripping and ruin the wood bottles of drawer and floor

Choice Home Warranty does not care about their customers. Took 2 days to have a contractor check the issues and another week to come and diagnose issues. I was told they don’t pay retail for replacement of the washer and now can’t even get an amount to replace it. Still have not had the refrigerator repaired. I feel like I was ripped off. If I could get a reimbursement for what I paid for this warranty I would call it done and go with a different home warranty company

I had a refrigerator that the air handler wouldn’t work. I called Choice Home Warranty. They got a guy right out from Sears. He diagnosed it and sent in the claim. Pictures and everything. Everything was okay. It was approved. It took eight weeks to get the part. I understand sometimes that happens. They finally got the part after I called and called. I never got another response as to, “When are we gonna bring it out? When are we gonna actually do this?” Because the guy who put it in told me they would give me 24 hours because I had to defrost the freezer and refrigerator, so to do that, they need the refrigerator shut down for 24 hours. That never happened. I never got a call.

The gentleman I spoke to got me set up in a hurry very quickly. I didn't get a chance to see the full warranty though he said it would be emailed to me but I didn't receive anything in my email but was very surprised at the speed of the call.

I like that Choice picks up their phone. I let them know what needs to be repaired, and then they assign it to a repair company for that particular thing, and then they schedule the date and time, and then that's when it's done. So, it's no problem. When I had a claim for the dishwasher, Choice assigned it to a repair company and then they said that they would be coming this particular date and time. They also gave me a service fee that they let me know upfront. The service fee is small and it's a standard service fee they charge on everything. It's a reasonable fee. The contractor stopped the leak. With other companies, it would take a lot of days trying to schedule the service because you keep calling and can't get through. Whereas with Choice, you can make one phone call.

I've submitted four claims to Choice and I like all of their techs. But there was one who wasn't too people-pleasing, but he did his job. So, that was the important thing. I had one job that I couldn't get them to do quickly enough, but it was taken care of.

Claim process was very painless and done in a timely manner. Tech that was assigned found microwave was not problem but electrical situation. Paid my $75 and he left and I called in another claim for assistance with the electrical issue and am waiting for appointment to have the electric issue addressed. I requested reimbursement process to use my own electrician for this part of claim.

The Ice maker Unit stopped working and Choice was able to dispatch a team to resolve the issue. The technicians (Lois and Louis) arrived and were very professional. They were able to troubleshoot the problem and replace the part within 24 hours. I hope if I ever have anymore appliances they are not working, that they will send people like Louis and Lois to take care of the issue.

I had an A/C issue and live in Florida. I reported the issue on line and had an immediate response. An appointment was set within the hour and I had a technician at the house the next morning. The technician arrived earlier than expected and very professional. He replaced defective parts and performed routine maintenance and now my issue is resolved.

Our stovetop was unable to be repaired or replaced due to age of parts. We were given gift cards for Lowe's to replace it. After further thought and shopping, I would have rather had a check so I could have picked out my own store for the stove. Thank you.

The tech that arrived was very professional and quickly found the problem and ordered the needed parts. The parts have already arrived at my home and the technician will return to install them. This has been an excellent experience compared to American Home Shield. I hope all my future interactions with Choice Home Warranty are as positive as this one was.

Read the small print, if your appliances are old and cannot be fixed they offer a buyout that does not begin to cover a new appliance. They offered me $246.00 to replace my dishwasher. Stated that if that would be their cost, not retail. I asked how to get at their cost and was told it’s not possible. BIG WASTE OF MONEY!!!! The Case Manager was also not helpful and kinda rude.

It was a rough start but the plumber got here and I was pleased with Manor Plumbing for their service. They sent the tech out and he solved the problem and explained everything. The young man was very professional and capable. Just what I needed.. I hope the next claim goes smoother.

The young man who completed the repair was personable and extremely competent. First contacted Choice on Thursday, with repair completion on Tuesday. I find this timeline acceptable. Parts were available on the truck. Most other services would have had to order. Some issues dealing directly with the service provider i.e. Mailbox full, miscommunication between them, myself and repairman re: times.

Choice has a reasonable price. I've used it once for my disposal. It was making a bad noise. The claim went fine and I had no problems.

I called "Choice" to request service on our dishwasher. The same day the company selected to do our repair called and scheduled the service. Our technician arrived on time (always a good sign) I was very pleased. He was fast, and knew what he was doing. After making the repair he tested the system to make sure all was well. He then cleaned up, even cleaning surfaces that were not his obligation.

Barry, the technician was very efficient & pleasant. He quickly found the problem but could not fix it because either a new door or parts are needed but not available; both are on backorder. Later he phoned me to keep me up to date on what Choice decides, whether to get parts or a new door. He will return to fix the problem as soon as either the door or parts are available. Barry is excellent.

I had one issue with my washer and they couldn't find the part anymore. So, they just paid us out to get a new one. It worked out perfectly. However, I wish they could have done it in a more timely manner because it was a drag going to the laundromat to do your laundry. But they did their best.

I have had good and bad experiences with CHW. They will band-aid any problem multiple times until it gets to a point where something just needs replaced. When it gets replaced, it will go the cheapest route or equipment. The service fee is cheap which is great, but you also get what you pay for.

After two attempts with the technician that you assigned {a no show} I requested a local tech that was here before when my dryer belt had to be replaced. When he arrived he was courteous, went right in to the washer and started testing for problem. It needed to be replaced. Choice is sending EGifts cards from Lowe's for new washer. I am very happy with doing business with this young man and fully recommend him to anyone. Ylia's Appliance in Stroudsburg.

John at Reliable Door was wonderful. Assessed the problem quickly and repaired it in a very timely manner. I recommend him for your garage door needs. Choice Warranty took care of my service with them and was done very professionally. I would definitely use this company again. Very happy with the results.

Maytag cooktop damaged by scorching on the glass of 2 burners in front. Tech from Sears responded. Unable to source part to replace damaged glass. Waiting for an egift card from Lowe's to search out replacement glass oven stovetop. Was hoping for a replacement. Was told by tech unit too old. Part not available from Maytag.

Had to wait on parts for over a month. However, when the technician arrived, he was very professional and got it working. It should have been fixed a lot sooner but there was some confusion as to the part for the dishwasher, they claimed it was supposed to have been shipped to my house when it was not, so the original technician had to reorder it again.

I called because my attic fan stopped working in the middle of summer. The electrician who came was courteous and knowledgeable. CHW approved the replacement and the new attic fan was properly installed. It was a fast and easy process. I liked how they keep you updated on the status of your claim.

My technician was great! He came and inspected my refrigerator and everything thoroughly and he walked me through the next steps. He called the company to make sure the parts were accurate and provided me the best information. He was fast and efficient in diagnosing the problem. While I was still able to make it to work on time. He called and made sure I was covered! Awesome!!

The representative was very informative and polite. He was patient and made the process so easy to sign up. I was very surprised on how smooth the process was. I would definitely recommend to a friends and family. I love that the company provide the option to do a payment plan.

I had Choice send out a technician 5 times to fix different things with my refrigerator that was only 6 years old. So apparently it is a lemon. They approved another fix to take place and notified the technician who was here at the time. After the technician left I received an email stating that I would have to pay $306.00 for things not covered. I said I didn’t want to put any more money into this refrigerator knowing that something else would go. They declined my request to do a buy out instead of them putting more money into it and myself. I have had this plan with Choice for over 13 years and they have denied so many things through the years. I will not renew my contract with them. I’m extremely disappointed with this company and will not recommend them to anyone.

I have signed online and did my claim again with our Garage Door Opener again, which was done last two months ago by the assigned repairs company. Then I have called in the same day and we were right away assigned with the A+ Garage Door LLC the same day. This is of what we need as customers, direct responses and very fast assignment of the Company to repair, especially if it can affects people's health in the house or owners.

Dishwasher repairman advised that appliance needed to be replaced. I received an email from CHW advising that I would be sent an e-gift card from Lowe's towards the purchase of a new dishwasher. I was very pleased that my issue is being rectified & I am now awaiting the arrival of the gift card.

Please DO NOT do business with this company. They will give a great sales pitch, take your money and then when you have a claim it is never resolved. They will run you in circles when you try to reach them. You are on an endless phone circuit. I lost a days work waiting on a service technician that never came after sitting a week without AC waiting on them to even find a technician. Nobody wants to work with these people because they make it difficult to just do their job. They are required to jump through hoops. Meanwhile you end up getting charged for two service calls b/c they have to get all repairs approved first. Please, Please just save money for repairs. Home Warranties are a shame, especially CHOICE HOME WARRANTY!

The technician was prompt and extremely friendly and helpful. He diagnosed the problem quickly and had the dishwasher was, and is, working in good order. I would highly recommend this company without hesitation. They are true professionals and know what they are doing. I give them five stars and even more if I could.

Why am I having Choice Home Warranty insurance if you guys change me $75 initial payment and then not to approve the repair process to have it fixed.i will not renew my contract because it is not worth it. I would not recommend anyone to sign up with choice home Warranty. It would be cheaper and easier to hire a local contractor from Angis list.

Your air conditioner guy was wonderful and very nice. And l was impressed how efficient everyone was with our claim. I would recommend this company to all my friends and family especially the tech guy. He was very knowledgeable and helpful and fast, very knowledgeable. l give this company ten stars if I could

I requested service to repair a faucet. The service technician arrived early the next morning. He immediately knew what the issue was. He took the faucet apart and repaired the damaged part. He had us back in order in no time. This experience is what you expect. Thank you Choice….

This morning I called to put in my order of dryer. I spoke with someone. She hung up on the phone. Did not return my call. She has my number so I did go online and put in my second order. So I’m hoping that you all got that because this was a bad Thing she did today.

Have paid into your warranty program going on 3 years. You have denied my claims on my dishwasher which you settled with a Lowe's gift card for 246.00. Second denial was on home air conditioner stating that I did not keep up the maintenance on it which I do every year with my local A/C repairman. It seems that if it goes over a certain amount in dollars repairs are refused. A reply would be appreciated.

Fan in restroom went out and Dominguez Electric came and did a great assignment and replaced it. He was great and had a great customer service with respect. Would recommend both Choice and Dominguez electronic. Fast service and was here before appointment. Was very grateful for yours and their services.

I am very dissatisfied that CHOICE forces me to use a Lowe's egift card to replace microwave. I HAVE to buy from Lowe's, AND I am still waiting for the card. I called last week and was told it would be re sent after the agent and I checked trash, old and new mail and spam folders. No luck. I will not be able to recommend CHOICE anymore. This new system is terrible. So glad I am not waiting on a major appliance.

Choice has always handled any issues I’ve had with covered items exactly as they say they will. I’ve never had an issue; even when technicians wanted to charge me up front, Choice stood behind their policy and found another technician for me to work with. There’s not another home warranty company I’d rather have.

I wish went Choice. Warranty answered the phone and they say what can I help you with? I’ll get you to the right representative. They would divert me to an automated system and I would actually get to talk to her representative. I don’t like dealing with electronic systems. I like talking to live people.

I called Choice. I gave them my problem. They took my information gave me a claim number and I was not tied up but maybe four minutes on the phone. Now just waiting for an appointment for someone to come look at my washing machine. So far I’m very happy.

Choice warranty sent repairmen to evaluate my water heater and it was approved for replacement the same day! My home warranty has more than paid for itself in just one visit. One of the best things we have ever done is purchase a Choice home warranty. I would recommend this to anyone.

I'm not sure I spelled Shawn's name correctly; I don't have my receipt with me. However, I must say that Shawn was great. He is the plumber every household should have when need be. I haven't used Choice Home Warranty in a while, but I needed a plumber for a few jobs around my condo and within about an hour or so my jobs were completed. Shawn was on time, coming from either Fox Lake, office, or Huntley, where he lives, and that's saying a lot. He was courteous, knew his job and cleaned up well. I will call for Shawn, again, when I need a plumber. Thank you Shawn!!

I have called three days in a row last week, left my phone number to call and never received a call back. Called customer service again to talk to a rep and once again left my number to call, haven't heard a word. I've received a bill on what I need to pay to settle a claim but NO statement to breakdown of costs.

I called on a Sun. and a few hours. I had a claim number and a technician. Also a time for an appointment on Monday. He called and was able to come earlier than expected. He had the part with him that we needed and took care of it then and there. So very grateful to have Choice Home Warranty. They took care of us right away. Thank you.

Received emails through the process from request to technician arrival. He arrived on time, thorough inspection and friendly. Found issue with refrigerator ice maker. Great communication so I knew what to expect. So glad I purchased home warranty. Would highly recommend Choice Warranty. Our home is only four years old but things can still break. Wish I had purchased sooner when my microwave went out.

We had two plumbing issues. The first one were leaky faucets in the laundry room. Calling and making the appointment was easy and the plumber came assess the situation correctly and replaced the faucets. The second plumbing issue was a clogged kitchen sink. Again the appointment process was easy, the plumber arrived as scheduled assess the situation correctly and repaired the clog sink.. My wife and I are very pleased with the way that choice handles the claims and would highly recommend them..

After reading other reviews about North Gate Pluming INC. I was very pleased to see Max at my front door. Max did an awesome replacement of our tankless hot water tank. Max was on time, courteous, and very professional. The workmanship that Max performed with the repair, and replacement was excellent.

Air would stop cooling from time to time. After resting for up to 2 hrs it would start cooling again, but air volume would be lower. Tech has some ideas and is checking. In the meantime, suggested we should continue to monitor the system. Am satisfied with answers and will wait for his answers next week. Extremely satisfied with Choice Home Warranty! Fastest response time we have ever had. Thank you.

We were told there was abnormal gunk in the motor.... that we didn't wash our dishes good enough before putting them in the dishwasher! REally? After all these years, we should have a perfectly clean dishwasher motor? WE just had to buy a new dishwasher and we will be happy when our 5? year contract is up with you guys. EVERY DAY for weeks now, you send me an email to try to get me to join up. You do not even recognize that we have been members for 4+ years.... That is very poor treatment to people who paid for so many years of service! AND we have asked you over 20 times to quit sending your advertisements every day... We already have a contract and you are stealing our time when we have to erase your advertisements every day!

I called my claim in on Sunday evening and Monday at 2:00 I had a service tech to repair my garage door opener. I'm very pleased with Choice Home Warranty. Would recommend them to anyone. It was a pain free experience. Choice Home Warranty is a great company and would use them again.

Notified the company of our issue this morning and they have a service company set up to come tomorrow and check out our problem. So far we are very pleased. We will continue and see how it all works out. This is the first time for us to request help with a problem.

After I called Choice with my problem, their scheduling of a service provider was prompt. The Plumber also was prompt in responding, and reliable in his schedule. He was conscientious in his work and reliable in the result. I would recommend him, Eric ** from Apricot Services, to anyone needing service work.

A technician arrived at my home to assess the air conditioning system. They efficiently identified the issue and restored the unit to proper working order. I am grateful for the outstanding service provided by Choice Home Warranty and will continue to rely on them for all my home warranty needs. Thank you!

I opened a claim 2.5 months ago. They send the worst company out who doesn’t know how to repair refrigerators. Took 4 -5 weeks to get a control panel. That didn’t fix it. It’s now been another 5 weeks waiting on another part calling both HW and vendor. No response. CHW says they can’t assign another company. Worst company. They usually find loopholes in their contracts to not fix items and customer service is pointless with this company.

The response to an urgent situation with the air conditioning system was great. From the time I placed the claim and the prompt response by your customer service team was exceptional. The technician responded quickly and fixed the problem. Keep up the good work. This is what I expect from a top notch warranty service. Thank you!

I am very satisfied with CHW. They are very attentive to my issues or if I have any concerns. My work orders are done in a timely manner with very professional contractors. I did have an issue with one contractor through no fault of CHW and they took care of the issue in a timely manner. Customer service is very polite and accommodating. I recommend CHW.

Dual bathroom sink with common drain was clogged - not fixed by Draino and simple snaking technician addressed quickly and efficiently with no mess. Frequent and effective communication with homeowners.

The technician was thorough and diagnosed the problem. Very pleased. The technician was knowledgeable. We have had a good experience with Choice Home Warranty every time that we have needed them. We are happy customers. I recommend them to others. I appreciate their service and affordable prices. Thank you for everything CHW. You are great.

The technician was polite & courteous & took care of the problem in a timely manner. The only thing I would ask, is they call sooner to give you an estimate of their arrival time. Our time was 7-11 & he called at 10:50 to tell me he was about 25 minutes away.

I have used Choice for several years. If it is an easy fix and the repair guy can fix it they are great. I had my AC system go out and they said I needed a new system last year. They put the wrong system in. It flooded my house and Choice wouldn't do anything about it to make it right. They won't return calls and when they don't do anything for 30 days they close the claim and treat you like dirt. When I call the people are usually overseas and act like you are not allowed to talk to a supervisor. My last dealing with them was my microwave quit working. They didn't want to fix it so they charged me the 60.00 deductibles and offered me a 191.00 in a gift card to Lowe's. They said I should receive it within 30 days. This leaves me out hundreds of dollars again to fix my issue.

He got the repair done quickly. He left the area clean and as it was before he began the repair. It was a very positive experience.

Your call-in to file a claim is a little. Online filing a claim is SECOND-TO-NONE. I will be able to provide detailed information on his project when the job is scheduled and completed in a professional manner. I really feel better and would cover all aspects of the project from start-to-finish.

Knew the problem immediately, gave me an explanation and fixed it. My insinkerator was not functioning properly. The blades were stuck in the wrong position. He lubricated them and made sure they were functioning. I would highly recommend him! He has a great personality and if I have another plumbing problem please send him.

Mr. Henri ** was just fantastic and friendly. He was very helpful and professional with the service I received. Thank you so much. Shawn **, Raymond **. We were trying to decide which home warranty service to choose from, we called around. Most of the ones we were interested in were very expensive. So we kept searching. Then I remembered the commercial on TV. Also my husband is a military Veteran and that also helped us as well. Our first owned home so we want to protect all our appliances - Air conditioner, refrigerator and all that comes with the warranty. Mr. Henri ** was so very nice. We had a great conversation. He put our minds to ease, for that we are totally grateful. Thank you so very much for your help with this serious Matter.

We had a technician come out 2 times within 3 months and had to pay $65 for each visit as repairs are only covered for 30 days. Our microwave is dead again within 2 weeks of last repair (Sept. 4th). It was the fuse to be replaced each time. The unit has corrosion on Magnetron which is most likely cause of fuse blowing out. The last Tech that came out explained that it would probably go out again but had to have approval to replace microwave. I asked for it to be replaced on the first Tech visit as he mentioned the corrosion as well.

We are absolutely thrilled with the service provided by Choice Warranty as our insurance company. When we faced an emergency situation, Ivan, the plumber technician, arrived promptly and handled the issue with exceptional care and professionalism. We are extremely grateful for his excellent work and commitment. Thank you so much for your outstanding service. ** Family

Our ac went out on last Sunday. I put in a claim. Monday I received notification that a tech would be out Thursday. I called tech and he was able to come out Monday. Said needs replaced. I called and emailed Choice daily. They finally approved repairs on Friday. So a week later still no Ac. And have not heard when it will be fixed. Plus they are saying there are additional costs. But haven't said what they will be. I have been the calling and trying to get something done. Choice just says be patient. Not Happy.

Technician service response time is usually really good! My only issue was that when my washing machine needed to be replaced I received a gift card for Lowe’s to replace it and it only covered half the amount of the new washer price and did not cover installation. But other than that time, I’ve had good experiences with CHOICE.

Choice Home Warranty is horrible. Every contractor I spoke to refuses to do any work through them due to non-payment or requiring a second opinion which is another service call charged to the homeowner. I reside in the Cushing area and have a heating and air conditioner 50,000 BTUs. We purchased our house in 2016 and started having issues with the unit in 2017 thru 2022 when it finally quit altogether.

I called home warranty service and went thru their menu, made the appointment and I didn't have to talk to anyone. All automated menu driven. Easy as 1, 2, 3. Service showed up and did the repair. Three years ago, our air-conditioning broke down in the middle of the summer and it was hot out. Service came out and did a little troubleshooting and found the problem. They replaced the whole condenser, compressor and motor. We had to pay the deductible is all. They are worth the added expense for preventable maintenance costs. With the rising cost of nearly everything, a whole house contract shouldn't even be a question.

Final service was good however did not do a water hardness test, scheduled for 1100-3pm service then at 2:30 received email time changed to 6-8pm…kept me from doing other things I wanted to do. Toni did a good job, was honest and gave good advice. Overall determined my system is bad and needs to be replaced - now waiting to see if CHW will replace system per contract.

We have been using Choice Home Warranty for two years and have always received fast and reliable service. They work with quality repair companies and respond quickly to enable fast service appointments. Every claim has resulted in quality repairs, and I have already recommended Choice Warranty to friends and family members!

We called to advise that the Refrigerator (a 5-year-old LG) started making a noise yesterday, September 13, 2024, and the freezer and refrigerator shut down today. We received an email quickly with the claim number confirmed. We hope to hear from a service contractor soon. We are glad we had Choice Home Warranty for this problem.

I’m new to the community, but so far I have nothing but good things to say. They are very efficient, courteous and willing to make it right for you. My sister has used them for about 5 years and only positive reviews from her. Cannot give 4 stars because I just joined last night.

We received the premium home warranty through our escrow, we recently put a claim in for our dryer and it saved us money! Technician was awesome and professional. Definitely get the premium because it covers way more and definitely worth it. We will be renewing our policy at the end of term. Highly recommend!

Dwayne of CDE Appliances was on time, was very thorough in checking the Dishwasher. Choice decided it was more economical to replace the unit than to repair it. He was very courteous, and made sure our floors were not damaged in the event he had to pull out the dishwasher. In the event I need any other repairs I would hope Dwayne would receive the assignment. Hart

This guy was quick to respond. Very informed and shared that with me as to the repair he made and why. Asset to your company for sure. He did let me know that even though my unit is 17 yrs old Trane makes a good unit. I felt he was honest and doing what was in my best interest.

The plumber was here right on time. She fixed the leak and its cause in just a few minutes after going to the hardware store and buying the right part. She was very pleasant to deal with. If I had another plumbing problem, I would want her to work on it.

I was pleased with the gentleman that I spoke to earlier about entering into a service contract with your company. He was well informed and answered all of my questions. I was referred to your company by a family member based upon your impeccable reputation as a service provider. I am also pleased with the variety of options available and the payment plan:

Now that my home is paid off, I was looking into getting a home warranty to cover all the appliances. I looked up the 10 best recommended companies and Choice was at the top. I called and chatted with Robert **, and he gave me some recommendations. He also offered a military discount and a payment plan. I signed up for 5 years. I have not had to use them yet, but I am confident when I do, I will be very satisfied.

The electrician that came out fixed my issue with my air conditioning electrical box. He was very knowledgeable and even told me how I could fix an another electrical issue that I have with my whole house attic fan. I highly recommend James and have his card in case I have any other electrical issue.

Need an electrician, they were fast to set an appointment, really easy to make a claim. Great follow through. Only issue was after the electrician was scheduled he no showed and didn’t even call. I called multiple times but he just completely flaked out. Was able to fix my problem on my own so I canceled the claim.

Same day appt and the tech was early and very responsive! Identified the issue and repaired it. Great work. One concern I learned about your service is generally the tech comes out, identifies the issue, then has to get approval to do the repair which then requires another appointment. Vs taking care of the issue in one appt. In our case it was a minor repair and they approved the fix immediately. Our prior warranty company always identified and repaired in one appt!

The two technicians that came to the house were friendly and professional. They took the time to look over the entire system until they found the issue. They called around looking for the part and finally found one in Maryland. Charles said he had to contact the warranty people to see if they approved of the repair and that he'd call me that evening which he did.

The company who serviced our garage door was excellent - Choice Warranty was Awful - they refused to cover anything but the door- no cable or railings, etc. only the door - the serviceman - and owner of this company was so nice - he knew this door had to be repaired and only charged us a fraction of what any other company would charge for the broken parts - I give this company a rating of 10 plus for his kind heart and professional workmanship - I give Choice Warranty a (-1) for their awful attitude and trickery of words in their contract - they advertise garage door repair - and only cover the door and no components running and making the door run and hold up the door - I think this (Choice Home Warranty- Is Awful)—the company that came out is Excellent - I would hire this company immediately - without Choice Warranty involved-

The service took too long to be deployed. I submitted the claim on Monday and the earliest the technician could come was Thursday. They couldn’t fix the unit and now have to order a part, which will take more time. I won’t be with a dryer for more than week and with 3 kids in the house it becomes very difficult. I still haven’t heard from the technician around timing either so the lack of communication is a bit frustrating.

If I could give zero stars I would. Run to the other direction. This company is scamming people. My dishwasher broke, denied the claim. My AC not blowing cold air and they denied it. Anything that needs real, true work done they do not cover it. Run and don’t look back. Do not use this company. They love saying in their policy that something malfunctioning is not due to “normal wear and tear”. That’s their favorite lingo.

Had work from one of their fly by night repair men few years ago on my air conditioner, and Started having trouble with again. Called 2-10 Home Warranty and they sent a licensed man out and found out the coil is not the right one. I have called this Home Choice 4 times and no call back. They are the are a rip off and don't stand by their repairs so now look like my next step is I call the BBB and a lawyer on Monday. What a joke this company is...

Two visits. First technician was knowledgeable and helpful but informed us that their company could not work on the type of system that I have. System was working again when he left this visit, which is a plus. Second technician was equally knowledgeable and kind. He spent time cleaning and inspecting the board (computer side of the thermostat). He was able to get the unit to seat in better which most likely was the reason for the intermittent errors that I have been noticing. Good to have my vent system working again.

Less than 48 hours from filing the claim to repairs completed even though not an emergency. Pipe under sink repaired and new faucet installed. Had to pay $165 extra because of modifications that were not covered but that happens with original stuff from the 80s. I am happy with the repairs and quality of work.

Technician came and diagnosed the problem to be a computer board malfunction, not sending power to compressor. I believe recommending a replacement refrigerator was the right call. Unfortunately now I do not have a working refrigerator, until I get the e-card from Choice to buy a new one. I was told this could take up to 30 days.

1. Very kind. 2. Explained everything. 3. Answered all my question. 4. I am afraid of scam. He made me feel comfortable giving him my credit card over the phone. 5. I feel better knowing I will be assign this person if I have problems. 6. I feel he is a good person working for your company.

Technician unable to complete task. Had to order new faucet, since Choice did not cover the current one we have. Choice wanted to replace with a cheap builder’s grade faucet. I had a similar problem with another sink in the master bath. Same scenario, had to order a replacement faucet.

My dishwasher quit working 7/26/24. I promptly contacted Choice Home Warranty for their service. After a week or so I was contacted by LaShanta (case manager) and she said that they couldn’t find a like dishwasher to replace my existing one. I explained that I would be happy to accept whatever they offer. She said that the best she could do was send me a check and I would have to purchase the dishwasher I wanted. Well, it’s 9/13/24 and still no check and no communication.

Our Home whole house AC unit quit working. The outside condenser fan would not turn. The repair vendor arrived when promised and notified us when he was en route. The technician Scott readily identified this error and replaced the motor and the unit was back on operation within a few minutes. We are quite pleased with this repair.

We put in a claim on Monday (Sep. 9th) and by Thursday (Sep. 12th), the waste disposal was replaced by plumber (Professional Electrical Company), whose rep was friendly, courteous and professional, and on time. Replaced disposal (in our opinion) is not of the best quality, but it works. Very impressed by the fast turn-around for the claim and would definitely recommend others.

The faucet on my Kitchen Sink failed. It took several days for CHW to find a tech to come to me to replace the faucet. Eddie came a long way to accomplish the work. Excellent job. Mr ** is an excellent repair tech. He came a long way to get a job done. He did it with expert technique. I will call him again when I need Appliance Repair.

Have always had good experience with Choice. Except this time. Very Rude man that hung up on me because I was asking for a specific repairman. I had called in and asked for a specific repairman and even though I had spoke with someone earlier and told them who I wanted to use. He refuse to change it even though I told him I was doing what I was told to do to get the repair company I wanted. Then after he hung up on me I called back and the young lady was very helpful and made sure I got who I had requested.

Very good response, the agent was very respectful, ease of contact, promised of having a quick service, and my request for the service processed promptly, at this stage I am sure to recommend Choice Home Warranty to friend. The important thing is the service of the technician assigned and the quality of work.

I was very happy with the organization from the 1st call to schedule and I got next day service. The Tech was very pleasant and knowledgeable. He answered all my questions and got the job done in a timely manner. It was my 1st time using Choice Home Warranty and I feel as though I may a good decision in choosing them.

The technician (Trey) from Converse Appliance Repair was very professional, obviously very experienced, personable, communicative, and a nice person. Parts needed to be ordered and before the end of the day, I received a follow-up call regarding when the parts will be available for them to visit and complete the repair.