Choice Home Warranty Reviews

I worked with Henri **. He explained the warranty and assured me that the vendors in Amarillo were reputable. He was very patient with me. He worked with me and explained renewals and offered the 6 year plan which at this time I cannot afford to do. He explained that if I have any issues with my plan or a vendor that I should contact him.

Over the past month, I’ve had 3 service calls, 2 on my fridge (ice maker issues) and my garbage disposal. The 2 ice maker calls, though the service people thought it was ‘fixed’ when they left, it still doesn’t work right (despite me having to pay for 2 separate service calls, and we have to buy a new refrigerator. The garbage disposal was very noisy. We were told it was because of its age and we weren’t going to get a warranty replacement just because it’s noisy. So, I really am not the person you want to ask for a CHW referral.

I was having issues with my garbage disposal. I filed a claim thru Choice's website. It was so easy. They were so fast at scheduling me an appointment with a local plumber. The plumber was 2 1/2 hours past their 4 hour service window they gave me so I spent the entire day waiting on them, luckily it was a day off. Looking up that plumbing company they have a lot of poor reviews from others who had to use them thru their home warranty. Luckily, my issue was easy & straightforward so the technician was able to replace the garbage disposal easily & quickly without any issues making my 1st claim with Choice a good experience minus waiting nearly 7 hours for them to show up.

Washer was making a banging noise when in use and you sent a professional to my home to fix it and he did a wonderful job. I would certainly recommend Choice to any friends that were looking for appliance warranties. This job was done a someone that really knows what he is doing and I really did appreciate that. I will always keep Choice on my mind when I hear of someone having issues with their appliances in the future. Thank you for all your help.

The technician, showed me how to solve my electrical Problem. Thankfully Grateful for Matthew **. However sometimes I'm confused as to what is covered on My 5 year Choice Warranty that is about to expire. I wish Choice Warranty will simply clarify in detail the exact coverage before sending a Technician.

Service tech professional in every way. Arrived on time. Only problem is that the issue of my dryer not staying on to dry was not resolved. I didn't run the dryer before the tech left, what I should have done, because when I did try to dry towels it didn't work. Exactly as before. Or he for 30 seconds then stops. Now I've placed a second claim. I'd like to know if it's expected that I pay my $65 for a second time???

Very polite. Listened to what I had to say. Quickly tested the connections and determined the problem. Took the faucet off and replaced the old washer with a new one. He explained what happened, answered my questions and advised me how to get the faucet off using gloves. He was tidy and did not require my assistance.

I have had several different home warranty companies over the years but Choice is definitely the best due to their quick response and qualified repairmen! I have had three repairmen come to my home in the past two weeks and all of them took care of my problems with efficiency and friendliness.

The professional was very knowledgeable on the equipment and very transparent on the steps needed to be taken after he reported claim to Choice. Choice had no delay in giving me the best for my equipment and were timely. They streamline the process so that all items can be taken care of electronically. I am only waiting to have my payment to me but it has only been two days.

I think his name was Adam. He was very polite and informative. He explained all of the various options available. He definitely helped me through the process. I contacted him by phone because your website had incorrect information and would not accept my AMEX card. I would recommend this home warranty to others.

The gentleman was very attentive and quick to attend to business! He thoroughly answered all my questions without hesitation! He was clean and knew what needed to be done! My disposal was replaced without question. I would recommend Choice again if I needed a home warranty! This is my third experience with Choice and the best one.

I called because of a water leak that had caused the Sheetrock to fall in my kitchen. The service man told me it was the air conditioning line and that it would NOT be a new claim but a TRANSFER!!! But Choice insisted it was a new claim and I had to pay twice! Very unfair!

Technician arrived promptly around 7 am, replaced my heating unit on my 8 year old Samsung dryer. He was professional, personable & quickly had my new unit in and dryer heating. Highly recommend Cumberland Appliance Service thru Choice Home Warranty. I’ve had Choice Home Warranty for over 7 years. Used them 2 yrs ago for a problem with our HVAC. I only paid a $35 service fee, a technician repaired and it saved me hundreds of dollars. Their service fee like everything else has gone up to $60. However, still cheaper than buying a new appliance. Their policy is, if it can’t be fixed, they replace whatever it is with a new appliance. You can’t beat that. When my contract runs out in 2027, I will definitely be purchasing another one.

The repairman was on time, professional and able to identify the issue with my washing machine right away. He was able to repair the washer quickly. He was very courteous and provided helpful instructions for caring for the washer in the future. I would recommend this company to family members and friends.

Don’t waste your money. Had a refrigerator go out. They 2.5 weeks to finally resolve the issue. You need a new refrigerator. Then they gave us a wholesale amount to buy a fridge. You have to pay retail because they have no options to purchase at the wholesale amount they paid. At least with American Hone Shield you can go to the site and choose a replacement based on the style of what you are replacing. Tried to cancel my policy earlier in the month. Even though you paid for the full month it is effective that day. Then I called to cancel the first day of the new month and they still charged me for the whole month.

I have nothing but good things to say about the company and technician that was dispatched to repair our heater during the cold weather. Trevor with Freedom First Heat and Air was outstanding. Great customer service and a quick to fix for our heater. I would definitely recommend Trevor. Thanks!!

He was very professional, quickly identified the problem and made the necessary repairs. He kept the area clean and answered all my questions. Would use this company again if necessary. Thank for the quick response. Choice response was quick and effective and lived up to my expectation. The monthly payment was well worth the expense and the security of knowing that the help is there when needed.

The company that came were knowledgeable and professional. Took time to answer my questions. They took their time and checked out the entire system to make sure the issue was completely resolved. They were punctual and communicated well. I would highly recommend them and I would also use them again.

Serviceman Leigh explained each step of the process of troubleshooting the ice maker in our Samsung fridge and determined it was not repairable and we needed a new one. I had explained to him how it sounded like the water was not coming into the ice maker and he showed me why it malfunctioned.

Restarted Choice Home warranty, after several years and having a very bad experience. The salesman’s assured me things were different now.. I signed up and off we went. One morning I get up for my daily cup of coffee and opened the freezer compartment and everything was getting soft. (threw out about $150.00) went online started my claim.. Maybe the next day I get notice who would be coming out w/ instructions. Paid the man $85.00. He was here about 10 minutes, way to too much to repair and that Choice Home Warranty would contact me, which they did.. Said I would get $988.00 (would have like a few dollars to cover items lost.

Fixed my problem and was polite. Gentleman was respectful of my home and left no mess. My HVAC is back running and my family is warm again. Service came out next day and was very prompt. They also called in advance to advise us that they were on the way.

Gentleman came and did what he could and came back as he said he would. I have liked to speak to a human though..He will return on Mon..Also I was told servicemen would come anytime of day. I had to wait till next day to be taken care of.. Service was very polite and knowledgeable., and patient with me.

My refrigerator had quit cooling, so I called Choice. Choice found a repairman in a few days and scheduled the appointment. They called before they arrived. They were clean, polite and courteous. They went right to work, figured out the problem easily and fixed my refrigerator. I was very pleased.

I used Choice for home warranty for over 3 years. I highly recommend this to family and friends.The customer service is always on time to take of my claim. My claim usually is plumbing and air conditioner. Their plumber technician where I live is always on time and very good doing his job. The All Pro Plumbing & Drains super excellent.

I was not real pleased with the people that you use for your service. They changed my appointment to a day that I work and when I called them up to have them change it to a different day or a different time, they acted like it was a big deal.

RJ did a great job! He was very professional! We are very pleased with the replacement of our garbage disposal and with Choice Home Warranty. He came out, correctly diagnosed the issue, and came back the very next day to fix it. We only had to pay our 85 dollar deposit.

The electrician was on time, efficient, professional and kind. Very knowledgeable about the issue I was having. I believe it was Providence Electric. Definitely recommend this contractor to fix electrical issues. Owner was involved and very professional. They made sure that I was safe and everything was working perfectly! Thank you!

Refrigerator had water pouring out of the interior and it took many towels to sop it up. The date was set for service and they called to set the time. Quaker City service man "Brandon" was very diligent and worked quickly to get to the source of the problem. He was very polite.

My furnace went out during the night on Monday and it was repaired on Tuesday. The contractors from Gritt were amazing. CHW came through immediately. I called at 6am. Received a email within 3 hours and communicated with contractor within 5 hours. Their response time and communication to keep me updated was excellent. Plus they approved my repair which was 1000.00. So happy!! Thank you CHW.

Is garbage disposal covered. I had an excellent experience with Miguel. He wanted to know the last warranty we had. It was called Cross Country. I didn’t have a good experience with them so we had to cancel policy. We’re hoping that Choice Warranty is a five star company. It was great knowing that Choice Warranty will stand by us. We’re going to tell friends and family about how this could save money in the long future of services.

Updated on 01/03/2025: On December 12, 2024, I received an email assigning Comfort Masters to come and evaluate the problem on December 13, 2024, at 11:00 am – 3:00 pm. When Comfort Masters didn’t arrive, I called at 2:45 pm and was told that the tech would be here at 3:00 pm. Comfort Masters was another no-show. On December 13, 2024, I received another email from CHW stating that due to unforeseen circumstances the appointment with Comfort Masters was cancelled. On December 14, 2024, I received an email from CHW stating “We are working diligently to assign your claim to the best available technician in your area and to resolve this as quickly as possible”.

TL is polite, courteous, and very respectful. He is very well trained, found the problem and fixed it quickly. If I have another issue with heating/cooling, I want him. His customer service is outstanding. My unit is old and undoubtedly will need service again. Other techs who have covered my appliances, heat/air do need customer service training, many of your customers are old (like me) and expect respect.

He was very helpful in diagnosing the problem and providing a solution. Checked the Dishwasher and knew what part needed to be replaced. I need this working. Choice is taking a longer time to approve the repair and having him come and replace the part. Not sure why it takes a week and a half.

Just opened my account with Choice in October 2024, due to the fact that my old warranty company would no longer cover my washing machine. Have been having trouble with my gas oven so I finally called on a Sunday to set up an appt. to have it looked at. They said, I would be contacted by email within 24-48 hours. To my surprise I got an email the same day with an apt. the following week. Had to change the time and date-because of my work schedule called the company that would be servicing my oven and they were very polite and had no trouble changing it to meet my needs. They were here at the scheduled time and all was fixed. Thank you, it was a great first time experience.

Brandon seemed very sensitive and easily offended. I apologize if an American term of endearment is offensive. He was in a big hurry to sell me a term I did not want. And very pushy to get me to do a two or three year plan when all I wanted was a one year.

Does it appear that there is a severe shortage of repair technicians? Why? On October 28 claim is made, a repair person gets scheduled two days later—perfect! Day of scheduled repair - can't make it. I do not hear from anybody for weeks. I called in twice to find out what's up? Nothing until December - repair tech fixes refrigerator Dec 4th. Wonderful repair person - fixed leaking water dispenser. Nice guy. They waived my service fee for this extended time to repair. What I didn't like is the no communications for extended amounts of time. I had to call 2x to see if they were still working on finding a repair person.

I am very displeased with my home warranty service. My hot water heater has been malfunctioning for a week and it is twelve years old and need to be replaced! This is the second time it has been serviced and I am delayed by a part needing to be order, which extends the period of me and my family being without hot water. I left American Home Shield for Choice Home Warranty, because I was encouraged that I would receive better and more quality service. Sadly, this has failed to be true! Your business model to attempt to repair an outdated items is badly flawed and is leading me to consider ending my service with Choice Home Warranty.

The repairman traveled all the way from Philadelphia. He called prior to coming. He was efficient and well mannered. He replaced the starter and left the red clan and everything back in place.... However, My son has no heat in Dover, PA. He is waiting for technician to call him. We had the same issue last year.

You replaced my built in microwave in 2020, now it failed again and needs replaced. You say it’s a countertop microwave, In same place it’s always been, service tech can verify. Have all the pictures I need. Sounds funny to me. I believe your people need to be trained. Any reasonable person can see the facts, pictures don’t lie.

Technician sent out was able to quickly identify problem. Had repair part on truck and was able to complete repair quickly. Only issue we had was communication. We were given window of 11-3 and repair person didn't show till after 4 and I had to call to find out when he would arrive.

She was my case manager. She called me promptly at the time I selected. Her customer service was exceptional. She gave me great information on my case to get the best outcome for me. She kept in contact with me to assist me with changing the delivery of the replacement funds for my appliance. She deserves a raise. She makes Choice Home a warranty company I would recommend.

The service technician was professional, knowledgeable, courteous, and arrived within designated times. Excellent service and I would hope OSB is assigned by Choice for any future plumbing issues. He repaired the toilet problem in minimal time with expert, down to earth description of the problem. Technician was honest and precise with his description. Thank you.

Service guy Elon was great. The amount to replace was acceptable but I don't think that Lowe's gift card should be the only option and have to wait 30 days to get it. The rep said that I could get a check which I opted for but that will take 45 days to receive. Those time periods should be shortened.

As a real estate agent, I have had many clients purchase Choice Home Warranty, but I personally had never had the opportunity to use them until this week. A claim was filed, and a plumber was dispatched the same day to address the issue. I highly recommend Choice Home Warranty.

Hot water tank needed repaired or replaced, Technician never showed up. When I talked to him, he couldn't figure out was going on. Paid out of pocket to have a new one put in. Furnace needed repaired, technician said it needed replaced. They wouldn't approve it until after I said I would cancel. I cancelled anyway. Poor way to run a business.

The last lady that I spoke to really helped me and the tech also came and apologized and stayed and correct the problem which everyone else slacked off. This maybe due to him also just having a new born and saw that I have a newborn that should not be left in the cold. The assistant on the phone made sure that I will not be paying again for the 3rd time for what seems to be the same problem - heat not working. Thanks. All is well now.

Great with communication and getting the time for repair set up with ease for me and sent me updated texts. These people are great and the tech is so good and friendly and always makes sure he leave my house in good order. I do not wish to deal with any other company for my appliance repair.

I inquired online about Choice warranty and the coverage offered. A sales person called in a short period of time. The conversation was very helpful in making my decision. I feel very confident that Choice warranty will give me peace of mind protecting my home. The sales person was very friendly and helpful.

Topline Garage Door did a fantastic job. They called me less than 12 hours after I submitted the claim but I was on the road for work. Jay came out the next morning and was early for the 10:00 AM appointment and had it fixed in under 30 minutes. Absolutely top notch.

Loved the customer service and was very knowledgeable and the price was right. Thanks for the veteran consideration. We older folks appreciate good customer service and fair pricing for a great product. I hope the actual service is as good as the salesman.

At first I just had to push buttons. When I finally spoke to a live voice, sound quality was terrible, and representative was not in America. They finally told me a service technician would be contacting me…That was 2 days ago…I’m still waiting to hear from them. I live on Maui. No local independent service person on island will work with Choice.

I was very impressed with the representative who signed me up for the Choice Home Warranty program. He gave very useful information in a pleasant manner. He carefully answered all my questions and was very patient as well as knowledgeable. After talking with him, I was aware that my previous program did not offer the benefits of Choice Home Warranty as well as being less expensive.

Jerry clearly explained the difference between the plans you offer. He also gave me a senior discount plan which I took advantage of. I have two properties, my home and my condo rental. He offered to set it up, so billing would show the rental separately to make my tax return easier.

I thought we were fully protected with Choice from all the great reviews I read. Our HVAC stopped working 3 years ago and the company they sent out did not know how to fix it. They ended up replacing part by part until they finally requested a new unit. Choice denied the request & sent another company out. I told the previous tech to try replacing the electrical motherboard but they didn't listen. The new company replaced it and the unit started working but every time the weather changed the unit would stop working. We made 5 claims about the same issue & and they would send someone out & service the unit. It would work until the weather changed again. The company advised Choice of a part needing to be replaced but they denied it. Once again we do not have heat and the company resubmitted to have the part replaced and Choice denied it again stating that there is a crack in the part and it's not wear & tear.

This company was recommended to me by a friend. It was so easy to sign up and I feel confident it will be easy to use shall I need it. The team member that called me was so friendly and made it so quick to sign up! Great job guys!

I was informed that my dishwasher needs to be replaced. I'm waiting to find out what I need to buy a new one. I want to do it while they are on sale, but I won't be able to make that sale because I have not yet heard from Choice Warranty. I want to get it replaced ASAP.

I requested service on my 2nd fridge middle of June. It is now Dec. 4 and I still have not gotten service. I have called every 2-3 days and they say they will expedite but so far no help. That is uncalled for. Said I could call someone myself - then why am I paying to do their job. As soon as they get this fixed I may take them to court. Reporting them to BBB next week. Their competitor does a better job. Now going to call again x this week and it is wed.

Jacob was informative and answered all questions with patience. And by providing his direct contact information, Jacob gave further re-assurance that CHOICE will be there when needed. We were happy with CHOICE in the past, so there's no reason to think otherwise. The price has always been fair, and their response time to issues has been quick.

I had an excellent experience with Choice Home Warranty. From the moment I filed my claim, the process was smooth and efficient. The contractor assigned to my repair was professional, knowledgeable, and punctual. I appreciated the ease of communication between myself, Choice and the contractor. I highly recommend Choice Home Warranty for their reliable service.

Choice Home has 2 of my homes and for small repairs very solid. Recent refrigerator issue confirmed by their 3rd party confirmed my 14-year-old Kitchenaid not repairable. This was done on Nov 18th after setting up my claim on Nov 5th. I had to call numerous times because Thanksgiving over a week away. Supposedly waiting on Whirpool to upload document. Stall tactic knowing the predicament I'm in. On Nov 26th received declination email that system is covered by manf warranty and to contact Samsung. I have a Whirlpool product.

I filed a request for someone to come to my home to find out why my heating system was not putting out any heat. Choice responded to my request almost as soon as I requested it. The technician phoned me to let me know the time he would be arriving and he arrived a few minutes before scheduled. I am embarrassed to say but, the technician immediately noticed that the problem was that I needed to turn two knobs on my pipes to let the hot water flow into the system because I have a forced air heating system. He checked everything to make sure that that was all that was needed and I was extremely happy that it wasn't anything serious. Choice is the best (fast response, good friendly technicians who are friendly and easy to talk to). Thank you Choice and Quality Ambient, LLC!

Signing up with CHW was easy and simple. The discussion was professional. I was given a choice of multi-year coverage. I preferred a single year for my own reasons. I will wait to use their experience keeping my appliances in working condition. The website was precise. I got total protection.

Had a pleasant phone conversation with employee, he answered all of my questions. I’m very happy that you contacted me. I’m sure we will have a great relationship together with Choice Home Warranty. I just hope they keep their promise when items go bad. I hope I never need to use this service but I know something will break down eventually..

I am beyond disappointed with Choice Home Warranty. When I signed up, I was assured by the salesperson that EVERYTHING in my home was covered as long as the items were in good working order at the time. I even paid extra to ensure my pool equipment was included, yet when my pool pump needed repair, they REFUSED to cover it! Their excuse? It "wore out over time." Isn't that the whole point of a warranty? Things wear out, and they should be repaired or replaced as promised.

The water dispenser on the front of the refrigerator was not working. The tech replaced every part he thought would interfere with the operation. That did not solve the problem. Do I now wait for Choice to determine if I get a new refrigerator or what? The tech was great on 3 Dec; the tech on 2 Dec was not...said he rang the doorbell but I never heard it...after he left I checked the doorbell...worked just fine.

My Navien propane hot water heater would not heat water on Saturday morning. I checked a few items and then filed my service request. Choice Home Warranty Service Department responded within minutes and the specialist arrived on time on Monday. The specialist listened and observed the situation and then examined the probable cause and its resolution. He explained it all to me and ...I have hot water. Thank you Choice Home Warranty. Thank you, Alliance Services.

The person that came by the house was very thorough and efficient. He fixed things that he saw was off and just did the work. Adjusted the doors that did not close correctly. He had the parts needed to fix the fridge and we did not have to wait for parts to arrive. He left everything clean when done. Very professional.

I put in a claim for a washer that was not operating properly. It did not finish the complete cycle and it began to smoke. I put in another claim for a leaking shower that has a continual drip once it is turned off. The customer service rep was very polite and helped me put in the claims quickly.

Filed a claim on Monday, an appointment was made for Tuesday. I had a conflict with the timing, the office staff was very helpful and made arrangements to accommodate my schedule. As it happens my conflict appointment was cancelled. So I called and said the tech was welcome any time. He was here 2 hours later. CHW gets 5 stars for service once again.

I requested Blaze Appliance Repair because of a previous job they did, and he did a great job to get my Dryer working. He is so knowledge with appliances and so pleasant. He is very efficient with his work. Thanks for choosing he for this claim. He also had the part that he need on his truck. He also cleaned and checked everything. He also lubricated the parts inside.

We had an issue with our dryer right before Thanksgiving. I reported the claim a repairman can put that Monday and they offered me money towards a new dryer due to not being able to get parts to fix the one I have. I had good experience but didn’t get the total amount needed to purchase a new dryer but it was something.

When I replaced the water filter, the water flow continued to be very slow. The technician that Frigidaire sent to repair my refrigerator was very knowledgeable and replaced the water valve. Once he did that, the water flow was perfect. He checked everything to make sure that the refrigerator was working perfectly. I am so happy.

I just got them like in September which here in MS we are still running ac so finally Dec comes and it starts to get really cold and I have 8 young children so we turn on the heat but it's not working. I called and put in a work order to have it fixed. Pay $85 dollars only for them to tell me it's not covered, it's a pre-existing issue. So I immediately cancelled. Me and my kids in the cold for winter. How would I know if I haven't turned my heat on for a year what's wrong with it. That's what we buy the insurance for. Am I correct. This company is a load of crock. We buy insurance for these reasons. Will never use again.

The technician who visited me was great :-) however, this was the third time my dishwasher has broken down this year. They finally decided to replace it, but I only got $350 to replace it. Needless to say, it’s impossible to find a dishwasher that cheap. Choice Home Warranty explained to me that they reimburse you at their cost. The problem is an individual consumer can’t find a dishwasher at their cost. :-( Not to mention that I had already paid $225 in service fees since this was the third time it had broken down. :-(

This year I have had things break in the house. Air conditioner, dryer, well pump and now my garage door cable. Thus far things have gone well with repairs except for the well situation. It would not take care of replacing a pipe that was connected to my water softener system.

My technician arrived on time and quickly began working on my home's heating system (which simply stopped working several weeks prior)! He quickly diagnosed the problem, taking care to fully explain the issue to me, without sounding condescending, which made me feel very confident about the work he proceeded to do. He also answered a few questions I had about how to replace the filters and how to replace the "door" covers. Overall, I was extremely satisfied with the whole experience and would highly recommend this home warranty company as well as this technician!!!

Well, the company doesn’t seem to know what the right hands doing with the left hand but they did finally send somebody over to look at it and order some parts so we’re on that place. I guess they will call when the person comes in and then maybe we can have some heat.

The repair was done in a timely manner. The electrician was competent and helpful in explaining the problem. I had to move the bed in order for the ladder to be put in position. THE fan's remote was bad so he had to remove the sending unit. Now I have to use the pull chains to control the light and fan, not ideal especially for short or elderly people. Choice Home is a good company to deal with.

Very unhappy with the way Choice always seems to have an out with fulfilling a claim. First one was to replace worn out and cracked fridge/freezer door seals on a 20 year old fridge. Denied for not being normal wear and tear. 20 year old seals finally failed and not due to wear and tear. Doesn't make sense and arguing the facts were to no avail. Second claim for a leaking outdoor faucet on the wall just outside the kitchen. Denied repair since it was outside the foundation by 3 inches. Final and most recent claim for repair of a leak in a mini split. Despite the contract saying all parts included in an air conditioning system, the exclusions included the service valve where the freon is input which was where the leak was. This is a simple repair which I ended up paying $299 for but seems like Choice excludes those parts which probably need to be serviced the most. I've had Home warranties for 40 years and this company is the worst.

Joe from Flawless Sewer was very polite and professional in solving my problem. He is quite efficient and knowledgeable. I would definitely recommend him and Flawless Sewer to anyone. He even cleaned up all areas after he finished and tested the toilet numerous times to make sure it worked correctly.

I initially sent claim to them and the first technician assigned to the task demanded to pay him the fee $85 before even seeing what the issue was. I asked him to have a look at it and give me the report. He left without saying anything. Second and third time the other appliances guys came and took the money $85 each time and wrote the wrong report and attached it to my claim. Finally CHW said they are not covered in the warranty. So I paid monthly charge for few months $49 and on top paid $170 for my washer to repair. They didn't even refund it as it is still not repaired yet after 2 months of wasting my time with them. Bad experience and quit them.

It was a holiday weekend and my hot water heater went out. I had an appointment by the day after Thanksgiving and the repair facility fit me in. Choice processed my claim right away. I was surprised how fast due to the fact it was a holiday weekend. Great customer service.

I am disappointed that I have not received a callback or email from CHW about my latest claim. This servicemen, Richard from Long Heating & Cooling, told me that he would let CHW know that my heating unit needed to be replaced but as of today I still have not heard anything from Choice. I am afraid to go anywhere because of the fear that something will vibrate loose and cause a fire.

I had a previous representative come service. He changed my thermostat. It was new and had been working from Vivint. That monitor and control my system when I put the alarm on. He used YouTube and was having a problem installing the thermostat. And according to the last representative he wired it to only provide air not heat. I need to be reimburse the copay and have the vivint thermostat installed. Please feel free to contact me.

While I was looking at your prices and coverage options I received a call from one of your reps. Simon was polite, informative professional. He listened to my questions and addressed my concerns. He helped save us money on the plan so that we were able to get all the coverage we need.

Choice Home Warranty has been very responsive and easy to work with so far throughout this process. When it rains, it pours as they say, and I have had many different things break just before Thanksgiving! Dishwasher, stove hood, and serious leak. CHW got people here pretty quickly. I've not yet received approvals on a couple things, but I've been pleased with the repair technicians/companies and am glad they're here to help!

At the recommendation of my daughter, I purchased Choice Home Warranty. When a crack was found in my furnace allowing carbon monoxide into my home, they said they would not cover the furnace since it was still running. I sent the technicians' report and they sent an independent technician to look at it who shut it off and red tagged it. Bottom line, Choice Home Warranty owes the company money and he was only interested in selling me his furnace and never completed the paperwork for the warranty company. After 2 weeks of no heat in freezing temperatures I paid a local company to put in a better furnace at a lower price than the guy the warranty company sent. I wasted all of the money I paid for premiums. Save your money.

Yes I would recommend a friend to Choice Home Warranty any time. I have been with them for a while and I hope to continue with them again for next year. Well the work is always done within a reasonable time and if I need to call about something not working I always get a response. The last work was done efficiently and quickly.

I was able to sign up and receive my policy within minutes. I appreciate the questions I was asked and the agent being thorough. My concerns were addressed. My pool has been added to the policy and I could not be happier...unless the service was free. I really appreciate Choice Home Warranty!

Upon reporting issue Choice forwarded info to A1 Rapid Rooter. Within hours A1 Rapid Rooter assessed issue, replied back to Choice, Choice evaluated report and by late evening approval from Choice was awarded for replacement. A1 responded next day at agreed time and replaced new water heater, technicians were professional, clean and respectful,

Victor is a true professional! If you have appliance problems request Victor ** for your appliance repairs. Our built in Kitchen Aid microwave was having issues. it was sparking and spewing a toxic odor. Victor diagnosed the problem in a few minutes. He explained what was going on and told us the parts he needed to get. Victor came back a few days later and repaired our microwave. Couldn’t be happier with his service, and I’ll definitely recommend and use Victor again if any of my appliances have problems. I would give Victor 10 stars based on his easy and kind disposition and professionalism. Thank you Victor. Your service is greatly appreciated..⭐️⭐️⭐️⭐️

This was the 2nd time I’ve used this company. They are on time, calls ahead and very knowledgeable. The problem was fixed on the first visit. They recommend a water line company as a follow up. I highly recommend Blessed Heating and Air Conditioning Company for your service needs. I give this company a 5 star rating!

Great service provided by the two man repair company. They explained exactly how to operate and precautions for not damaging the disposal and why the disposal failed. They explained exactly why this disposal that they bought was the right size and horsepower for my home. I am pleased with the unit.

I was very pleased with the service I received. The technician arrived promptly at the scheduled time, showing professionalism and reliability. He quickly assessed the situation and efficiently fixed the issue I was experiencing. Overall, I am thoroughly satisfied with the quality of service provided and would recommend it to others., showing professionalism and reliability. He quickly assessed the situation and efficiently fixed the issue I was experiencing. Overall, I am thoroughly satisfied with the quality of service provided and would recommend it to others.

I had a home heating issue, where I wasn't getting any heat from 3 radiators. It was going to be a very cold week ahead and I needed plumbing service immediately. I contacted Choice Home Warranty customer service in regards. My claim was inputted into the system. Due to the cold weather, it was hard finding a plumbing company to resolve my heating issue. Choice gave me the option to find my own plumbing company, which I did, and once approved they would reimburse me. Long story short, everything worked out, and I was very pleasantly surprised and satisfied. Thank you, Choice Home Warranty.

Everything has been Great! Until yesterday's water Heater install. Never called and didn't show up!!! I've been without Hot water heater since Spring and also without Heating and Air-conditioning !! Now I have to pay for charges. Took the day off for this installation!!! Furthermore, I also got a claim for my Heat and Air-conditioning #** back in July 11th that nothing became of that!!

During my last issue, my refrigerator stopped working. The technician and the company Epic in Houston, Texas was absolutely amazing. Tamara and Kevin went above and beyond. I would recommend them to anyone that needs appliances to be worked on. However, Choice Warranty itself has failed me, and I will no longer be using it. My refrigerator called for replacement due to a leak that was unfixable. But their idea of a replacement is not accurate.

Chris was an excellent technician that arrived promptly, diagnosed and fixed the issue quickly and in a professional manner. Not only did he perform great service, he made helpful suggestions on system settings that will make the heat pump work more efficiently. It's nice to have people to count on with mission critical systems in your home.

Faulty furnace in the autumn's first cold weather led to resolution of the problem less than 24 hours after I typed the request for service into a message to Choice. Remarkable responsiveness and the technician Mike from M.T.KEYTURNOVER SERVICE LLC came at the end of a long day and finished in the late evening. So appreciate Choice and their choice of this great professional!

My recent experience with Seth was very positive. He was very professional and did an excellent job of explaining what was covered under the contract as well as the different terms of contract (1 year, 3.5 years, etc). He answered all my questions clearly. I am a new customer and hope this level of service continues through life of my contract.

Online service request is assigned to a contractor within hours for earliest possible repair visit. Love that Choice is focused on getting my appliances repaired as quickly as possible. Contractors are reliable and skilled. Issue is resolved once parts have been ordered. Since the parts aren't with the technician on the initial visit it would shorten the repair cycle if parts could be ordered before the technician leaves my home.

I'm a new customer coming from American Home Shield. I changed due to several premium increases over the term of our contract (12 years). Ease of purchase with Choice as well as reviews from several sources on the internet. I will keep you posted as to service and ease of claims.

Call was answered promptly and repair information was given. LA Best Appliances was recommended. They said that they have to order parts and that they would contact me when they arrive and set up an appointment. Repairman was on time and courteous. That is all I have to say at this time.

My heat was not working on what were some of the coldest days we had experienced in a while. The technician came out and thought he had repaired it and I was getting heat again. Unfortunately it did not last. I called and they schedule him to come out again. He did return and diagnosed the problem, however he had to order a part and didn’t know when it would come it. It happened that it came the next day and he came to install it. Thanks for saving Thanksgiving dinner. No one had to eat in their winter coats. Great service!

I was very displeased that the first rep who answered the phone and took my service request told me that the microwave was not covered, when in fact the documentation I received for my contract specifically indicated it was. It leads me to believe that CSRs are not properly trained. The escalation person I spoke with clearly indicated that it was covered, and appointed a contractor to come within a week's time to investigate and repair/or replace as specified in the terms and conditions of the contract.

You always have some reservations when speaking to warranty companies. I am feeling confident about my decision to switch to Choice Home Warranty (Endurance as well). I was a bit dissatisfied with my other company. The representatives explained a lot of details. Time will tell if my decision was the correct one.

Derek was very communicative, honest, and fair. He went the extra mile to fix our problem. I would highly recommend him! In addition to diagnosing the problem, he went above-and-beyond to get the necessary parts to fix the problem and worked extra hours to make sure the issue was fully addressed--while respecting our tight schedule.

This company has been unable to offer us a provider for nearly any service - asking us to find our own. No local providers want to work with them because of their payment terms, so we are forced to front the money and then try to get reimbursed. There has been zero value for us to have this policy - we'd be far better off just paying for ourselves. Don't even bother with this organization - we wish that we hadn't.

My toilet is constantly running. I had to turn the water supply off when I'm not using it. Put my claim in online. The plumber that "Choice" has in this area scheduled me for Saturday, Dec 7th. I put the claim in on Nov 29th. This is unacceptable timing.

Company said that we had a power bump that effected our stove, to the point of damage (How would they know, without contacting our power company, or this is just standard excuse they use for electronic part outages). And this was considered not normal wear and tear which is what they insure. Also, we had a gas pack (Furnace/AC unit) go out, only to find out that they have a 3K$ limit a year on covered items, Our gas pack cost 7K$.

I was very pleased when I made a service appointment and I was scheduled for service within 24 hours. The appointment actually happened sooner than expected as the service company called and moved the appointment ahead. The service was performed promptly and efficiently to my satisfaction. I have used Choice Home Warranty before and I have always been pleased with their performance.

18 Nov I submitted claim for not operating, shorts out and throws circuit breaker. 19 Nov sent their own technician who verified problem, 27 Nov the technician said he was taken off the job? Numerous daily calls and e-mails and nothing is moving, going in circles. Now 1 Dec and nothing has been done, things are the same as they were on 18 Nov but the weather is much colder and I have no heat.

I placed claim on the 21st of November. And my heat has not been fixed. And I can't get in touch with the HVAC company. I spoke with a rep. from Choice and got nothing. The retention department did helping just want my heat fixed. I am thinking about dropping Choice.

The technician was pleasant and professional. He explained in detail the steps he needed to take. Worked efficiently and left no debris. He also recommended the best settings for the thermostats and encouraged and answered all my questions. My furnace is now running as it should. This was certainly my best experience with a repair technician.

Leon did a great job and Choice Home Warranty is a great company! I would highly recommend choice home warranty especially with the excellent service of contractors like Leon **!! He did a great job fixing my oven and cleaned up after leaving and I highly recommend CHW because of their excellent customer service!!

We haven’t been happy with this company since the start. Though repairs eventually get done, communication leaves a lot to be desired. And the usual wait time for service is long. In my last service claim, I wasn’t called to ask what day would work for us, it was just scheduled. A full week out! I called the tech, and he said I didn’t have to wait that long. He was great. The work was done quickly, and he answered all our questions. So my rating of 5 stars was for the tech, and the company that got called out, not for CHW.

Getting the technician out to the home was very easy. The technician who came was very professional and knowledgeable. The replacement however was very disappointing. The dishwasher that failed was no longer being made. The equivalent per the manufacturer was around $900. The offer given to replace was a gift card to Lowe’s for $246. The gift card only covered the install and hall away fee. How is this a replacement cost? I went with this home warranty company as my last one always seemed to find a way not to pay to replace items. I am disappointed that is company seems to do the same thing.

At first you're hesitant about companies like this, but from the person I spoke to to join, to my first experience with a tech, best decision I ever made. It’s fast to start a claim, and the tech worried about me not having heat, if you have second thoughts, don’t. It’ll be the best decision you ever made.

Our Realtor gifted us with Choice home warranty. When we purchased our home five months ago. We've already used our warranty for a few minor things. We plan on renewing for the years to come. Choice Home employees and the people that come out to work on repairs. Are fast, friendly and extremely helpful.

I have about 10 rental policies with them.. At times the policy is great and the people they send out do the work properly....but other times the vendors does not show up....therefore, time is taken off work without any remedy.... To be honest I'm torn if the warranty is worth it...

My air conditioning unit was less than a year old and stopped working. The technician came sooner than the appointment upon my request. That was awesome in itself. He was very professional, knowledgeable, and friendly. He identified the problem almost immediately. He is truly an asset to your company. I have had Choice Home Warranty for over five years. I wouldn’t be without it.

Technician sent text when on his way, he was very courteous and professional. Very considerate of my furniture and appliances. Went about his work and completed task✅✅. Choice handled the repair ticket efficiently and I was notified who the vendor was with their contact information. They contacted me with appointment information.

Tech did a visual inspection of the top elements. He inspected the oven. He also pulled the stove out to remove the back panel. He managed his time well and answered my questions. Delightful gentleman. I don't like being assigned a store to purchase the replacement. Their inventory is limited. As a consumer I performance to make my choices.

Our Garage DOOR wouldn’t open. We called made an appointment. Got a great company to come out - I called for an appointment and got it! He saw that a broken spring was the problem. He told us that we would need to grease the springs every six months - which is great advice. I appreciated his knowledge. He went right to work fixed it. Great job. I recommend this company!

The technician was great. He called to let me know he had finished his previous job early and he'd be right over, which worked out well for me. He was knowledgeable, friendly, and extremely helpful. He was able to fix the dryer so we could use it while he ordered parts to fix it later that week! If I could award more than 5 stars I would because they really deserve it.

Had an issue with my washing machine, called Choice Home Warranty & they had a technician come out to my house the next day. The Technician diagnosed my machine and reported back to CHW. Within 2 days Choice notified me that they were replacing my machine. Great customer service. Because of this experience I think I will be a lifetime customer.

My experience with Choice Home Warranty has been outstanding. Choice has lived up to its promise to provide quality service and to this point has kept that promise. I would be pleased to recommend Choice to anyone in need of a Home Warranty Service Company, I am well pleased with the service I have received from Choice. Thanks very much for quite a few years of exceptional service.

Really fast response from the Choice team. My heating system failed to come on. I was able to have a technician scheduled in just a few minutes after I made a claim. The technician arrived within the appointment time frame. I’m happy to report that the heating system is now working. My family is thrilled as it is getting cold.

It stopped working. I went online and put in a claim. I got an e-mail back the same day with a service time set up. The service company called me a couple days later to set up another time. Choice contacted me that the appointment time was changed. The service tech arrived on time and fixed the problem.

When I submit a claim, it is answered immediately and there is service provided within 72 hours without any issues. The rates are good and the service providers have been professional. I think the service charge is reasonable. I have been able to have things fixed in immediately and providers have communicated what was going on. They choose great companies.

While Browsing I was asked personal questions when I called the toll-free number. Said he would call back in 15 minutes he would cancel me as I didn't want the offer. Wait! Called back and received a very welcome call. Now I'm enrolled in the plan. Thank you. Could you please look at the pic I have attached. If application for first free month and discount is correct. Tried explaining the share on the first agent that I didn't carry credit cards as a disabled Veteran, unfortunately, I cannot carry much of anything in case he still needs to know.

Had a washer replaced in mid Oct. Called 4 times and they keep telling me the check been cut and then the next time they say it's been canceled because I canceled my policy. I was never without a policy. The last call I made said they would issue the check and put a rush on it. We'll see.

I first contacted CHW to repair my dishwasher due to it coming on and off by itself and making a chiming noise before this happened, then at one point wouldn't cut on at all. I have had 2 technicians here to repair, starting with October 28th, and the last one was Nov 26th. Still today after 2 computer boards have been replaced and assured by the technicians that it was fixed, the dishwasher continues to make the same chiming noise, and turning on and off by itself. I have paid 2 $85 fees and still have the same problem so I am very discussed with the dishwasher not being fixed and wondering just how this is to be resolved, while I continue to get no satisfaction with paying monthly premiums for your protection, to find out I really have no protection as to getting a fix for the problem

Have been using Choice for several years and I continue to renew my contract every year. As my house is almost 20 years old, I have had several different issues with wear and tear of appliances and Choice has always been responsive. Whether it was AC in summer, hot water heater, dishwasher, dryer, or garage refrigerator, they have always come through with friendly technicians and great customer service specifically from their customer resolution department Great team!

My microwave wasn't heating. They sent a great young man who knew what to do and did it. Service was quick to respond, I am very pleased as usual. This company always responds well. In the 7 years I have had them in my corner I have been well taken care of.

The tech was wonderful!! He was friendly and very professional. He explained the problem and was very helpful. When I told him that the previous person had said that there was a problem but did not do anything to actually address or fix it, he did not comment. I am sure that he addressed the problem correctly and that it will be fixed

I have been getting harassed for two months to renew my policy, to a point of omg this has to be a scam… Today I spoke to Luis and he made me feel very confident. He was for real. He wasn’t pushy or annoying. He took the time to explain to me every question I asked.. Basically he was a plus to your company..

I called and got my policy started on 11/29/24, Nate assisted me. I called back to tell Nate that I was referred by my sister, to discuss a free month and I am over 55 yrs of age which he didn’t ask but then disconnected. I called back and spoke to Clara who resolved the issue.

I wish you all would get your ACT TOGETHER. After I have renewed my contract I DO NOT appreciate getting emails and text messages to do so!!!! Also I do not appreciate getting an email saying my appointment has he changed/canceled after the appointment was completed!!! What gives? Do you just have too many departments doing the same work? Maybe you have too much money in which case I would love to get a discount on deductible cost.

Jose was timely and extremely polite. He communicated with me very thoroughly as he navigated me through the root of the problem with my sink. He even recommended solutions that would impede future problems with my sink. I truly appreciated his professional input. Jose thoroughly answered all of my questions, no matter how silly they may have sounded. I would definitely use Smith’s Plumbing services again.

Had a scheduled call with my service rep after my claim was entered and she did a fantastic job listening to my issues and helping me solve my problem. She took the time to answer several questions, made sure my service request was entered properly and scheduled my service call while I was on the phone.

I, just enrolled with Choice Home Warranty; with Mr. Johnny **, the enrollment process was a positive experience because of his confidence and knowledge of the benefits of the warranty plans. He displayed the paramount requirements of a marketing agent/customer service representative; which are courtesy; patience, listening, and responding to the current questions asked by me the potential customer. At this point predicated on the actions of Mr. ** I would refer potential customers directly to Johnny!

This is an absolutely terrible home warranty company. I purchased a house in May and was given Choice Home Warranty as our home warranty company at closing. A few months later, I had multiple black water leaks in my basement floor ceiling. The plumber that Choice Home Warranty sent out clearly did not want to do the work and he suggested "I place a pan underneath the leak". He did put in the warranty claim, and they denied it as this was not "normal wear and tear". I do NOT understand how this is not covered. It is unacceptable for a home warranty company to deny black water leaks in a basement ceiling.

The technician was knowledgeable. While the heat only worked for 1 day, he was knowledgeable and kind. Did give some helpful hunts even though the system stopped working again. He did show our son what to do, but we will need more help with the system. Hope he can come back to help get our heat on again.

The repair service communicated well prior to the appointment and the Tech was on time. It was Friday late in the afternoon but he was attentive and tackled the problem with energy and genuine interest. It is an old washer/dryer combo and he let me know right away that he needed to check that parts are still available. He explained that someone from his office will call when they have this information and would expedite a second appointment should it be necessary. I would definitely recommend the repair service and this tech in particular for great work, so far.

I had a difficult time getting the claims that I filed, to be accepted from the start. I do not feel that I sometimes receive the respect that I deserve. I am aware that I am paying too much for a home warranty service monthly, along with a service fee.

Over the last 12 months, 2 claims were filed. Each time, more than 5 days past, before a technician was scheduled. After receiving the notification, the actual appointment was another 5 days later. On the 2nd claim, the 1st technician was scheduled from 3pm to 8pm. The technician never contacted me to confirm the appointment, neither did they show up for the appointment. About 3 days later a 2nd technician was scheduled, for the very next day, at 7am-11. I admit, I live away from a major town, and a technician would need to drive, about 50 minutes to evaluate any problem. The 2 technicians who did take the time to assist with the claims, they were top notch, in my opinion.

Found our heating system was not working when we woke up to a very cold house. We spent the whole w/o without heat. Called CW again on Monday. We were told that you are not a emergency rescue company, but would try to get someone out within 24-48 hours. We finally got a company assigned to us for Tues. We called the assigned company and they said they would try to get to us that day.

Most of the work has been satisfactory. There has been a couple of Techs that didn’t do what they were supposed to do but the Choice eventually made it right by sending someone else or making the original tech come back and do a proper repair. I would definitely recommend Choice Home Warranty to anyone to protect their house.

My Dishwasher repair was done very well. I had to reschedule. He got me in in 2 days. It was only 2 days before Thanksgiving. I planned to host the holiday meal. What a relief! Technician was on time, professional & polite. I wish all Technicians were similar to him.

My microwave stopped working the weekend before Thanksgiving and I had visitors coming from Spain. There was not a repairman available in our area. So, after several days of trying to find a repairman, I was transferred to a case manager who authorized me to purchase a new microwave. The case manager told me they will be sending me a check for a portion of the invoice. I have had a few claims with no problems. I highly recommend Choice Home Warranty. Actually, I have recommended them to many friends.

My experience working with Choice Home Warranty was as follows. Representatives, Preston ** & Hayden ** of "CoolLogic Air Solutions LLC", did an outstanding job in helping and advising me regarding my home heating and cooling system. I would highly recommend them to my friends and neighbors. Thank You.

We received a fast response to our filing of our claim. They let us know the process and we can check everything online. We feel confident that our heater will be fixed quickly. We have submitted our claim on a holiday so we were surprised to hear back. We chose Choice Home Warranty as they are used by our friends.

The repairman, Sam, called to let us know approximately when he would be arriving and then showed up on time. He knew what he was doing with regards to fixing the issue with the oven door and explained what cause the oven door to bind up to my husband and was very professional.

The tech was very professional. But my claim was denied. I don’t feel that customer service listens to the customer. I explained everything very clearly and you can tell Customers Service is reading from a script. I think it would serve Choice well if people in Customer Service had some field experience. I’m a 30 year electrician, so kind of easy to tell when you’re talking to someone with no knowledge. Needless to say I’m disappointed with my experience.

Washer was not working right, submitted a new claim, tech came out, reported back what was needed to fix it. Next day told they would pay us for a new washer instead of repairing it. The process was simple and fast and easy to deal with from the beginning to the end

Had an issue with water heater and called for service. Received an e-mail advising service would be provided. Next day, received e-mail advising appointment was scheduled. Called supplier and an appointment made for the next day. Technicians were prompt, efficient, courteous, and professional. Would recommend The Clog Doctor and Choice Warranty for any covered repair.

The person that came told me the wrong thing as to what the problem was. Said he could fix it, but was done for the day and refused. Another worker came and told me what the problem was and fixed it in just a few minutes. The first worker seemed annoyed and was not professional in how he talked. He seemed annoyed.

Start out with a garbage disposal not working, when the technician came out, he said it was an electrical issue. Submitted another request for service and waited two weeks before I got a response from the second technician that was assigned to the job. Can't understand why I had to pay twice for the same problem.

The serviceman was wonderful. He kept me apprised of his arrival time, was punctual and polite. He did a great job of explaining what he was checking and what his report would say. My score of 4 stars is because I haven’t heard from Choice yet about how you will proceed since the machine cannot be repaired. Perhaps the holiday is slowing response time?

Tech Donald arrived on time, he put on his shoe covers to walk on my carpet, he introduced himself upon arrival, very courteous & Professional! Resolved the issue with my ceiling fan, explained what the problem was, cleaned up his work area, and I was Very Satisfied with the service Donald gave!

Milan and his son with MSJ Appliance diagnosed the issue quickly with my washing machine. Explained ordering the part and rescheduling for installation. Already have second appointment scheduled to install the part. Milan had previously been to our home for an issue with my microwave. I was very happy to see he would be the one coming out for my washing machine. On time, very informative. Truly first class service.

They were an awesome, friendly, professional company. The technician was knowledgeable and took his time and explained to me what it was and he fixed it and he was done. Thank you for your honesty. We are a military family and highly recommend this company to all our friends and family.

This morning with Petri and you will get me a little later. Great response time. Very good and eating lunch with my heart and mind and a very caring and loving friend. Having cooler Ness to do this. Yay! Always on my loan to help a student and I am not going to make an appointment.

I called my Choice Home Warranty company and requested service, they sent out Musa **. With Ace's Garage Door Repair & Installation. He replaced a gear in the garage door motor in 30 min. I paid the $75.00 copay and all is good again. Boy what a great repair man that Musa ** was along with an outstanding employee. A keeper. (A keeper).

This company is a scam. Please do not purchase this service. I purchased the home warranty service for 2 years and paid in advance. I filed 3 claims and none of them were successfully resolved. The first two they did not have a service guy in my area thus I had to fix them myself. The third claim was for my refrigerator and they deemed the problem to be my fault and basically said good luck and left. Keep your money in your pocket and just call a local repair man and pay for repairs out of your own pocket because this company needs to go out of business. The way to do that is quit purchasing from them. Please take heed to this review as a consumer.

Our service tech was great, explained the issue and steps required for repair. Reinforced my decision to switch providers. Follow up texts providing me the current status was very helpful. Not something that I was used to. Can hardly wait for something else to fail to confirm my findings. Overall rating 5 star.

Technician Ata is always communicating with us & we do the same. He was sharing the different stages/procedures of fixing the HVAC device, such as what's wrong with the mechanics (the control panel needed to be replaced & etc). I would call back & requested him to give us a call if he was coming to the house. So that someone could open the door for him. Communication both sides is good & less frustration occurred. I would be glad to continue using Choice Home Warranty.

Had a clogged drain in main sewer line that cause a back up. First time in 60 years we've ever had a clogged sewer line. Filled out a service request at 8pm on a Monday and Plumbers was able to pick up the ticket request due to a cancelled appointment and was there at noon the next day. Figured out the problem, snaked it out and done in 45-50 minutes. We were a happy customer.

Bruce was sales person whom I dealt with signing up for new policy. I left another company I had for 25 years after high renewal pricing. Bruce was very accommodating and got me great start up plan for 3 years. I felt comfortable with him and I hope the technicians and rest of their customer service is as real as he was. Thanks Bruce.

My air conditioner/heater unit would not shut off. Choice Home Warranty sent Just Right heat and air conditioning out and they fixed it right away. The repair tech was very nice and polite and did a good job. It is getting cold out now and to be without heat for the next day or so would not have been pleasant.

Manny came back and replaced the broken garbage disposal with a new one. All good, very efficient and professional! Manny has always been available to communicate and update me as the case moved forward. I fully recommend this home warranty. I do wish it covers smoke and C02 alarms but it does not. I feel comfortable with this coverage and have recommended it to my friends and family

This company is not reliable. Very misleading. We had put in a claim, which has taken 3 months for replacement. HORRIBLE SERVICE. We also didn't get full payment for the product that was insured. I HIGHLY DO NOT RECOMMEND.

This vendor has been loyal to me beyond the call of duty. Unfortunately, he has been severely mistreated by the Choice support staff. As the ONLY technician that CHW has offered me over a 3 WEEK waiting period (I need a water heater AND have had NO HOT WATER). He has been willing to drive 4 hours roundtrip to take and complete this claim. Even after some support staff person CANCELED him from the only option I have, he is still WILLING AND ABLE to move forward on this claim on a reimbursement status. He deserves better.

Technician came out within the timeframe given to me. In my view, he was very thorough in checking and double-checking my dishwasher. He submitted his diagnosis and informed me that I would be notified within 24 hours of what action would be taken. True to his word, I received three options to have my issue resolved. I chose the best one for me, and I am on the way to having my issue resolved.

You initially scheduled 2 different appts. and when I called them, they Don't service my area. Finally, someone did come and you accepted their input and stated that you would replace the garbage disposal. You sent me an email stating an appt for someone to come and replace the unit. Again I called and they stated they Don't Service my area.

I bought home warranty for four homes but none of the claims were repaired due to technician not available or called to cancel due to distance or exclusion. They lied through the whole sales process and made me believe they will provide 24/7 service - Their office closes at 6 so I couldn’t escalate. I had to live without hot water and heat for two weeks because Choice sent people who couldn’t solve the problem, decided to charge more and who told me on the day of the service that they cannot come because my house is too far. They are such a big liar which uses fly by night service providers - don’t use them!

He showed me how to dishwasher worked. I have had it only 3 yrs. I am 77 yrs. And I have gadgets smarter than I am in my house. My dishwasher was a lock, I didn’t even know it had a lock or how to put it on lock. But he showed me how to take it off lock.

I've had these policies in the past and they were a nightmare. Someone obviously took notice and created a better system. It was fast, the workers completed the task quickly, and we are very satisfied. Using the online tool makes it a much more user friendly experience. You can be on the phone with someone else and still put in a claim before you forget.

We were very impressed with our service person because he notified us of his arrival. He checked and explained everything in details what the problem and the procedure was for getting the job done. His personality, friendliness was right on point. We love him and will be glad to have him help us with any more problems if any should arise. Thank you so much for the referral.

Jerry was incredibly helpful and answered all my questions. Got me signed up and sent all the information right away. Excited to see how this works for our family. With increasing prices of appliances, it is nice to have some peace of mind and have some insurance on them. Never know when these things will happen, so I'm glad Jerry called and got me set up.

The technician was on time. Knew his field and was very pleasant to work with. He made sure to contact the Manufacturer to get permission to open the Microwave. After doing so he opened and was really careful with the inside. He then called back and advised what was wrong. They advised it was irreparable.

They covered the cost for me to get a new stove top after discovering my stove top could not be repaired. At first they were only going to cover $381. But after me explaining it would cost more than that. They issued me the amount it would take to get a new stove top. Great customer service!!!!

The repair was done quicker than expected and the technician was very knowledgeable and professional. I am happy with the repair and the warranty process will definitely tell everyone how exceptional your warranty is. This is not my first claim and all have been handled in same manner. Thank you job well done!

Lori and Robin were so helpful and went above and beyond helping me with my claim. Although there is no "emergency" service, they moved quickly to get me the authorization I needed to get work done at my home to remediate flooding damage. They were both kind and professional, great communication too.

So far I’m with Choice Home Warranty about 10 years. All thing is fine, except one, the amount of replacing appliance. Example, I bought top of the market washing machine and paid $850 + extended 5 years warranty, taxes and delivery. You offered me $250 after long discussions you gave me some like $300? I not remember exactly. Now my refrigerator has to be replaced, I paid for over $3000, 12 years ago, it was top market LG refrigerator on sale, + other fee like warranty, tax, delivery. You offered me and sent a check for less than $1000! I know like you can’t cover 100%, but you should cover less least 50% retail price, or little more than 50%. Comparing now for pretty same refrigeration I need to pay over $3000.

My garage door would not open, I called Choice and was able to reach the office on the first time. I. Received an email quickly. In the meantime I had an appointment and left with the garage door still jammed. Later the evening I tried to open the door and it worked. I immediately called Choice and was able to cancel the order. Very easy to work with them.

I appreciate the response for my dishwasher replacement. I now realize the the representative did increase the value. I was hoping for a little more $$ considering the install and hauling is on my expense ($230) and the actual dishwasher that I will be getting is a Ge or Whirlpool on sale now for 447, and so my total expense is close to $ 400 minus the $347 you will be providing. I always get the extra warranty. Especially for home appliance because they could fail and then you have more problems.

The Wire Wizards Electrical was wonderful!! They went out of their way to get the job done for us as we are going out of town for a few days and wanted it done before we left. They came, diagnosed the problem, went and got parts, then came back and fixed the issue. Very professional and pleasant!!

We have been completely satisfied with every claim we’ve submitted through Choice. Their service has consistently exceeded our expectations. They are quick to respond to our requests and efficiently dispatch a technician to address the issue. The entire process has been seamless, and the support team is always courteous and professional. It’s clear that they prioritize customer satisfaction, and we’ve felt well taken care of each time we’ve needed their assistance. We highly recommend Choice to anyone seeking a reliable and hassle-free service. Their dedication and efficiency truly set them apart!

This submission was responded to immediately. Unlike my previous submission that while acknowledged, no technician responded. I received an update but that was of no use because I expected to be scheduled for a visit that never happened. I went outside my warranty to have my HVAC system repaired. I thought it would be easier going through Choice but that was not the case.

We recently bought a house and had some plumbing issues that arose. The team was quick to assign us a vendor and the vendor was quick to respond! When the vendor arrived they genuinely listened to our concerns and were quick to resolve the issues. We are so grateful for all of the help, professionalism and courtesy of everyone!

The technician that came to my home today was excellent. What I appreciated most was him calling me several times to update me on his arrival time. He explained everything and great detail. He was extremely personable. If I have a need for this service again, I hope that he would be the one to answer the call. I wish all of your technician would do that. I would recommend him to anyone.

The technician from Whirlpool was sent to repair the light in my refrigerator. However, the part which is a led light panel had to be ordered. The technician will return upon receipt of the part and hopefully the repair will be done. The technician treated me in a courteous and professional manner.

Thanks very much for timely updates and responses on this fix. When I did not get the response from my provider then Choice Home Warranty helped me to escalate that and after that I got prompt service. Customer reps from Choice are super helpful and the wait time on phone is also very less. Thank you Choice.

It was easy to place a claim with the Choice company online system. We had a issue with the dryer. Technician came on time as per the schedule. He has updated us 30 minute earlier his scheduled time. Technician was good and knowledgeable to fix the issue on his first visit itself.

Choice sent an extremely competent technician to repair a leak on my pool filter. He noticed the body of the filter had a crack in it and submitted a claim stating the leak is due to normal wear and tear. Choice told me he said the crack was due to over tightening which was a blatant lie and when I challenged them on the lie they then changed the story that their claims adjuster decided that based on a photo. After making it very clear that I am not satisfied with that answer the lady I was talking to decided to placate me by offering me $200 towards a $453 claim. I accepted this only because I needed my filter repaired. This is a game all these home warranty companies like to play and I don’t appreciate it and will absolutely never refer anyone else to Choice again.

She was very helpful, kind and understanding of my issue. She was very supportive and professional and fully understand what my issue was about and knowledgeable in resolving the issue. I would recommend to be the role model for Choice Home Warranty company in all departments and consider promoting her soon.

Stay away. They will find any excuse to not pay for repairs. HVAC system has been down for 3 months. Finally had to pay my contractor for replacement as the home was in need of heat with the approaching Winter. First, they said they couldn't locate a Service provider. Then offered that I could use my own contractor who condemned the unit. They wanted then a special pressure test at a cost of $384 which was photo'd and videoed for their observation. Then they wanted a quote and then to be broken down further (3 times breaking it be more line items each time). They still claimed to not have enough of a breakdown.