Choice Home Warranty Reviews

Alonzo was very informative without being pushy. He was the perfect gentleman, answering all my questions thoroughly and with great patience. I appreciated his professionalism and the way he assured me of the security of my personal information. It was a pleasant experience, and I felt well-informed and respected throughout our interaction. Highly recommend!

Technician came in, took back of refrigerator thoroughly reviewed compressor, fan. Stated Freon was leaking. He was on time and professional. He attempted to work on compressor for some time. He looked up the part numbers and wrote them down. Advised they would be in touch with the warranty company and I would hear from them the following week as his visit was on Friday morning.

Choice Home Warranty has provided an OUTSTANDING home warranty support insurance. Your process of creating a service ticket, your support representatives and your communications to the status of repair activity is unmatched in the industry. CHW provided superior service and support for covered items under maintenance. I have recommended several friends to your program in the last two years. I will definitely continue my coverage with CHW as they are the BEST for covered home repair and service repair.

One of the toilets in my house was broken. I called Choice Warranty for fixing. The calling process was very simple and easy; it took only a few minutes to complete. A service appointment was made in a few hours. Two days later, the appointed technician came and repaired the toilet. Everything was running smoothly.

Been with Choice Home Warranty since 2021 and my claims and service have been exceptional. So far, had my aerator replaced, water heater replaced, garage door opener replaced, washing machine replaced. Dishwasher fixed and presently claimed for my dryer. All I can say is that I'm pretty happy and satisfied as one of their signed customer. A++.

Roof damaged by hail - replaced by home warranty. A/C went out - replaced by home warranty. Have had this protection for about 10 years. Well worth it !!! I had no problems with any of the adjusters. I plan on keeping this warranty up…. It is well worth having the warranty.

We lost heat during the coldest two days in December where temperatures were in single digits. I am glad that we had Choice home warranty. Our furnace was fixed and heat restored less than 24 hours. Thank you Choice!! Just to give an idea, other places I called for the heck of it, had minimum week plus wait. The technicians who addressed our issue were also very knowledgeable and courteous. Highly recommend Choice Home Warranty...

CHW could not find a tech in time and they opened the claim to get it fixed through my own tech. Thankfully I was able to find my own tech right away. Got it fixed for my rental property before tenants would be pissed. Got full amount reimbursed minus my deductible. This is a good event. I did have a bad experience in the past though to be fair.

The Technician was good, Listened to my concerns when claim was submitted. Part of it was denied. I plan to file an appeal based on your exclusion that item was outside the foundation. THIS is NOT TRUE. They are fire-proof faucets and the body is located inside the foundation thereby rendering your denial to be moot. Please reconsider the denial.

The tech from Silverback Handyman services did an excellent job of finding the problem, getting the part and then repair. Very polite and knowable man and he knew what he was doing, I would hire silverback handyman services again for other services. Good worker and and did I say no foul language. Thank you, thank you.

After Thanksgiving, our refrigerator was not cooling completely. We booked an appointment online—quick and easy. The following Monday, an appointment was scheduled for the whole day. I received a phone call in the middle of the day, and the tech showed up within 10 minutes. Within 10 minutes, diagnosis and parts were ordered. A follow up to install the required repair. Again, it was quick and easy with the parts shipped to our house. The final repair appointment was again for the whole day of 8-5. I received a phone call, and within 15 minutes, the tech arrived and made the repair within 20 minutes. This part is excellent. The not quite so good is that now the refrigerator makes a high hum. We have not contacted anyone yet, but we will, and hopefully, it will be just as easy to see what needs to be done.

Getting assistance was good but my issue is not resolved and won't be for almost a week after I called, due to a slow response back to the contractor for approval. I don't know how I can give a better rating when the work has not been done to fix the issue or how you expect me to respond favorable at this point.

Daniel was timely, communicative & extremely helpful. Unfortunately the warranty company is trying to deny my claim & for that I am extremely unhappy, so he gets 5⭐️⭐️⭐️⭐️⭐️ Choice gets 1⭐️. Quite disappointing to be paying for an expensive policy that will not cover what it should be covering. Considering pulling my policy & getting a refund. I’m so upset.

Claim Service was responsive and professional. Initial claim was assigned to a service provider in another state and approximately 75 miles from my home. Claim Service was cooperative in reassigning the claim to a local service provider, Smith Heat & Air. The service technician did an excellent and efficient job of repair, had the repair part needed on the truck and done in a short time. The only negative was the 4 working day wait time for the appointment, but not a big issue. Luckily the weather was not too severe.

On December 4th my microwave died. I filed a claim and had to wait until December 13th to get an appointment. The gentleman that came was at the house for 5 minutes and said he would have to replace the keypad. He stated he would have to call Choice to get the go ahead. I received an email from Choice on the same day stating they would give me $191 in Lowe's gift cards to replace it. I found one online for about that price, on sale, so I accepted their offer. I then was told I would get the gift cards in 30 days, which would be the 12th of January. In today's world there are certain appliances you cannot be without for 40 days. This was disheartening. Overall I have had success with Choice, but this one is not their best effort.

Very professional and courteous. Knew the work and was detailed on explaining what occurred with my refrigerator. He is experienced in what his line of work. Also referred me to other brands that he highly recommended. You should contract with more people like him who knows what they are doing and not giving you the runaround.

The tech came in and saw the problem immediately, explained it to me, and found a solutions though temporary, and got it working again. And said the parts would be ordered immediately and then installed asap. Friendly, knowledgeable, speedy, on-time, and efficient! I fully recommend Veterans garage repair! I just need to wait and see if it all continues to go this well with both their techs and with Choice warranty.

Our technician was honest and gave us the info we needed. We had an addition to the furnace which included a light and expensive filters. It was here when we bought the home. We decided not to fix it to the tune of $1500. I am sure at the time it might have been warranted but not anymore... Time has moved on from 2009 when installed. The electric panel that makes all work burned out.

I am still awaiting a tech. I got an email from you saying no one available but the tech I was assigned last time is available and you have not called her. Wondering why it takes so long to get service from Choice. I have been a faithful customer for some time already and I feel unsatisfied that it takes so long to get any kind of service.

Choice will not cover repair of my furnace. I had a broken part replaced by a company they sent. They installed in incorrectly and it was causing problems. I called for service and they sent a different company. They fixed what the other company screwed up and now Choice Warranty doesn't want to cover it. This is not caused by me, but by a company they requested. I should not be charged to have it fixed the right way.

The repairman came when scheduled but was unable to repair the machine because the motherboard was fried so he had to order the part. So right now I'm waiting for the part to arrive and then after it is repaired I will finish my review. I realize that some parts have to be ordered from the factory and I understand that.

Today went so well. The quick response from you was surprising and the ability to fix our issue the first time was amazing. Thank you for your service. I don't know what I would have done without my garage door being able to open. I went one day without access to my garage and it was awful. You came out the next day. Has the part. And fixed it. Can't believe it. My last experience wasn't as great but this claim made a complete turn!

I am extremely unhappy with Choice Home Warranty as a whole. There has been a lot of integrity issues within the company. Our technician was great but I feel that the company should give liberty to them to choose to waive a fee. He was here for less than 5 minutes because the dryer was locked, not broken in any way. Choice has not only increased their prices without any notice for the monthly fee but also increased the service price. I will be changing companies moving forward.

The service was good and the technician was friendly. I would like a see if you can give a little quicker response time. I know everyone is very busy but when it comes to service response time is very important to me.

I contacted your phone number for service, they said that they would contact a service technician in our area and that someone would email me between 24-48 hrs, I then received an email saying that if I wish to reach and get my own technician I could and would be reimbursed, I would like for you to get the technician and send one out.

Mario from The Appliance Store did an excellent job. Our initial appointment was for a later date but we were contacted when they got a cancellation. Mario assessed the problem and then had to return the next day with the correct part to fix the washer. The service was great!

Lydia C. explained to me the guidelines for different payout solutions and also gave me the best option. Excellent interpersonal skills, she listens and provides feedback. She is polite and very wise and experienced in her field to resolve the best issue for her client and for the company's interest. 5 star rating. Thank you. Gary

Dryer was not heating. Called in claim. Assigned within a few minutes. Technician came the next day and fixed the problem. The name of the company was rescue guy and company. He was knowledgeable, prompt, courteous. Couldn't ask for more. Very happy with both, Choice and rescue guy. Thank you.

The technician was great! He was very knowledgeable and got my garage door back up and running very quickly. He explained to me how to maintain my garage door and was products he uses. I would highly recommend the technician. He was very honest, fair, and upfront about what he recommended and the costs associated.

I guess maybe next time I’ll let all the food go bad so you could see that the fridge was not cooling. I’m furious my claim was denied. I’ve had home warranties before. These things were never denied before. I’m starting to think I went with the wrong home warranty.

Always have had quick claim services and I'm completely satisfied with your company. I would highly recommend your company to my friends and family. This service gives you great peace of mind knowing that you guys have my family's back. This is a great insurance policy when things unexpectedly have maintenance issues.

The technician came and was friendly and professional. He liked dogs and I have 2 that are very friendly so they were very happy for the pets. I showed him my washer. He checked a few things out. Made a phone call and then came and talked to me. It ended that his recommendation was to run very hot water and Purex/vinegar into the tub and let it sit for a few minutes and then finish the cycle. Do this several times to clean the tub. If that didn’t work, I probably should buy a new machine. He was honest and I appreciated that he didn’t try to upsell an expensive fix. My machine is probably around 8 years old. It was in the house when I moved in 2 1/2 years ago.

Service person was prompt and took care of the problem. Hopefully I will not have any more problems but if I do I know I can count on Choice take care of them for me. I have been a customer with Choice for some time now and can honestly say they are there to take of all my problems. I am happy with their services and would recommend to other people.

Had to have control board replaced, technician found the part and replaced fairly quickly and neatly, he called beforehand to confirm appointment and showed up on time, would definitely recommend the service and Choice Warranty, only paid for service call, part was covered, very reasonable cost to cover many appliances and they set up appointment quickly.

First - Bruno of BJ's Appliances was GREAT! To start, I called Choice Home Warranty and did not have to wait long on hold. I then spoke to a helpful woman (sorry can't recall name) who explained things to me and arranged an appointment for repair immediately. I rec'd an email in hours with a scheduled appointment. I contacted BJ's Appliances because the date/time of scheduled appointment didn't work for us and Bruno came over that afternoon! He quickly assessed what was wrong, explained and showed the problem to me, and fixed it in less than an hour. Great communication and wonderful service! Thank you,

I have been using Choice Warranty for about 11 years. It is easy to put a claim in online and I have generally been contacted within 1-2 days to schedule service. The contractors I have dealt with so far were all professional and did a great job. I love having the warranty as it takes away my worries of finding the right contractor for an issue….Choice does that for me!

Once your vendor came inspected, the job was done very well. Very sad that OSM Plumbing refused because I wrote a bad Yelp review a few years back to come to my property. And that's who Choice likes to use first. however, Air Pro Masters were very professional and good. Thank you.

Excellent!. Antoine with A&N Assembly was friendly, polite and was giving an explanation with understanding from start to finish.. Repair work was done thorough and complete.. Very satisfied.. The Dryer Part had to be ordered and was received and replaced within a very short window of time. Thank You very much. Tom **..

The only problem that I have had is the time it takes to approve a part before it can get fixed like I have been waiting for a week now just to get a heat kit. It gets cold at night but no heat. Other than that I like the service

The policy does not cover the electrical box attached to the outside of the house and controls the electrical systems on the inside. Choice would not cover the claim because of the location of the electrical box. The case manager gave no explanation of the claim denial other than the policy language, which does not give any considerations to the function of electrical systems of a home. The case manager said I could not escalate the claim to anyone above her. In other words, there was no authority above herself who would communicate with customers. The technician even tried to explain the issue to the case manager, who just kept quoting the policy verbatim. Very frustrating and disappointing experience. It wasn’t just because my claim was denied, but also because of the limited knowledge of the case manager, and Choice’s policy of simply dismissing their customer concerns.

Thank you for sending the most wonderful subject matter expert. He explained the issues and the solution. He went to the store and sent pictures that were within price range. He made recommendations and then made the replacement. He made this such a positive experience. The makes future needs and requests stress free. Thank you again.

Would rate ZERO stars if that were an option. I do NOT write negative reviews, but hope to save others from paying for a service that simply is not there. Strongly do NOT recommend. Two of my biggest concerns, being informed an electrical company has been assigned later to find out from the service company they will not work for Choice warranty claims and they have informed Choice of this. (Two separate service companies told me) I ended up paying for an electrician without going through Choice because I was going on a month without electricity for half my home due to a storm. Choice could not locate a company that actually agreed to come out.

We've been with Choice Home Warranty for about 1.5 years. We filed a claim recently for a broken dishwasher. The appliance repair service came and it needed parts. It was going to cost around $600 in parts and labor to repair the dishwasher. Choice Home Warranty said not to repair it but for us to order a new dishwasher and that they were giving us $246 towards a new one. You can't even buy a used one for that amount of money. We demanded $600 since that is what it would cost to repair it. They said all we were getting is $246 and that was it. I will not recommend this company to anyone. They are a rip off company.

The technician was easily reached by phone. He came the next day. He was on time and had the problem diagnosed and the fan replaced in no time. It was a fast and efficient fix and I appreciate not having to struggle with the repair myself. Choice was very fast with arranging the service call and keeping me up to the minute by email.

The two plumbers from ARK plumbing were basically respectful and polite. They knew exactly what to do to treat the problem and resolved it quickly. They even took time to answer some of my concerns. They explained the difference between the two toilets that were in our home. I would like to use them again for their services.

I am extremely disappointed with this home warranty purchase. It's impossible to get any real help or customer service. Claims are never fully covered. It takes days to get a technician. Most recently it took 10 days to get a technician to fix my sump pump, causing another tremendous flood in the meantime, which will cost me over $2000 to remediate - of course- none of which will be covered. I would not recommend.

The technician sent in the fan motor is failing and thus making noise 24x7. Choice will only covet as partial claim due to still working. I have two identical fans that will have to be replaced as I cannot find the same fan to match. Choice is only paying $88 total. That does not cover the cost of a fan nor does it cover the labor for even the broken one. This is how every claim I have made goes. Horrible warranty company.

This is a worse company to deal with. My claim for microwave repair is still pending after 10 weeks. No update. Called several times to the customer service number and they can't even provide any details or resolution.

The Tech, Craig, arrived promptly after giving me a call. He was professional, polite and thorough in his evaluation and went through the issues and problems with me so I could understand what needed to be done. He cleaned his work area when he had completed his inspection and put the appliance back together. He told me Choice would reach out to me to discuss next steps.

Choice denied my claim. You said my refrigerator is covered under a recall service bulletin. I called Samsung and was told my production date is BEFORE the recall period of 2014-present. The model number is under the recall, but only for production dates beginning in 2014. Choice should cover this.

The technician who worked on our washer was excellent. Friendly and very helpful. I highly recommend him. The company Appliance Heroes was a little flakey. The first appointment was 3 pm to 8 pm. At 7:30 pm I called them to see if he was coming. They did not have us on schedule, even tho we received email from Choice. But called him and he came by.

It’s always quick and easy to submit a claim to Choice Home Warranty. This time I had a plumbing problem, and a plumber was scheduled to come out within two days. Sentinel Plumbing fixed the problem in short order, and the plumber explained exactly what the problem was, and showed me how he fixed it.

Derrick with Jacksons Plumbing was patient and thorough in assessing the stoppage in my kitchen. He fixed the issue with knowledge and highly recommend this company. Other Technicians did not even answer my call for Appt, Jacksons Plumbing did it on first ring. Very attentive and professional when it comes to plumbing issues..

I am so pleased with Choice warranty - I recently renewed for another three years. Yesterday I saw that my main floor toilet was leaking. I had guests arriving and I was so worried that it would not be fixed in time that I almost called my handyman. I decided to see if Choice could fix it quickly. I explained my situation while submitting my claim. In a few minutes I received a call from the plumbing company and in less than a half hour the plumber was here, diagnosing the problem and fixing it. He knew exactly what to do. He was so neat and respectful of my property. I am so grateful for the excellent job and relieved it was fixed before it was needed.

Oven would not heat - technician came out. Knew exactly what the issue was. Called it in as the part had to be ordered. The part was ordered and I received an email with the tracking information. Within a week I had my oven back up and working. No issues at all.

It took it week to get my furnace up and working which made me very unhappy. It was 29 degrees outside and if it wasn’t for my fireplace I don’t know what I would have done. It took five days just for them to come out and look at it. I am considering canceling my warranty with them.

Sent in request, got a message that same day for appoint the next day!! Thank you! Also the request from CJ to fix the oven only took a few minutes to get the go ahead. CJ was friendly, professional that fixed my stove in minutes and shared knowledge about the appliance that was very valuable. Highly recommend.

Was glad to see such a quick response with your staff to get back to me in such a timely manner, I was able to find a technician in my area to respond to my request to get the job done in a timely manner. Thank you for your continued support.

The repairmen came out & he was very friendly & knowledgeable. He diagnosed the problem & fixed it. He was professional in every way. I would highly recommend him. He was also prompt. He cleaned up after he was done. I was very satisfied with this service call. I really want to give this nice man a good review.

The technician was very helpful and knowledgeable. My service from Choice Home Warranty was disgraceful. The problem with the electrical circuit in my garage should have been covered. I am tired of CHW searching to find reasons NOT to cover an issue. This is not the first time I have felt 'let down' by CHW.

I will need to invest an additional $600-$800 above the amount CHW has agreed to offer. I had another claim last year for an air conditioner. Initially the repair technician sent by CHW thought it was the thermostat but because the system was a Trane and required a computerized thermostat, a supervisor said CHW could only replace a builder level thermostat. Further evaluation determined that the entire system needed to be replaced but the technician never suggested that he inform CHW that the unit needed to be replaced. I had to invest $8000 to replace the unit. My recent discussion with a claim specialist in regards to my refrigerator said that I could have requested at least a partial reimbursement. I’m frustrated that it wasn’t suggested at the time.

Having returned from a trip I was anxious to get laundry done, but the dryer wouldn't start. After contacting CHW, the workman arrived and got approval to do the repair within 24 hours. The repair was done the following day. Total time from breakdown to up and running less than 48 hours.

When my first contractor didn't show up, I was frustrated with the process. It had already taken 4 days to get assigned. Calling in was not helpful as they was unable to reach the first company either. It took another 3-4 days and a few more phone calls before getting reassigned. However, when calling in and speaking with Prince, He was very understanding and very helpful at explaining the next process and options. Overall, satisfied with with Choice Home Warranty and have already recommended to a coworker.

I signed up for Choice Home Warranty with reservations since I previously had First Premier. They were the worst company ever, and I'm still having issues with money they owe me in lieu of repair; I called Choice Home and they answered in a timely manner, replied with technician within minutes, the repair was the next day, guy showed up on time, and fixed the problem. I was shocked and so happy. So happy to have selected Choice Home Warranty.

It was worth the wait. It was Wednesday before the Thanksgiving holiday. He was On time & and professional. Both wax rings changed on our toilets & flusher valve & flapper. No more unnecessary water is running or leaking at base of toilets. He cleaned up the areas. His first visit was the diagnosis. Second visit, jobs were completed. Thanks.

Our central air system stopped working the other night. Temperature dropped to 42 in our area, a little chilly. The next day I put in a claim next morning and ironically received a call from the technician, "are you available, I'm 15mins away?" What a blessing, fortunately, my husband was home and technician came out. He told us he needs to order parts, he documented on the claim. It now says pending. Very happy and grateful, it's being looked at so quickly.

We loved Midwest Heating Company. The owner Paisley and her team went above and beyond for our family. It was important to her that we had the heater fixed ASAP. She did struggle communicating with the home warranty company, they are very slow in responding and approving work to be done. Our sales rep. TODD ** is the best, he was able to help expidite things for us so the HVAC TECH could do her job. Thanks to Todd we will stay with CHW.

The technician that visited my home was here in the time he had texted me the night before. He came in and went right to work at seeing why my refrigerator was not working. After his assessment he informed me as to what my problem was and he would begetting with my warranty provider as to what the next step will be.

The technician was absolutely wonderful and inspected the exhaust fan and found the motor had burned out. His company sent the authorization to Choice to replace the motor. Choice denied the claim. This was inexpensive part and yet Choice found a poor excuse not to honor the claim. Very Disappointed in Choice's decision.

They did a good job, and they were very nice. They couldn't believe they put that faucet in my kitchen.. I would recommend them to anyone. There should be more people like this. If I have another problem like this I would recommend them in a heart beat. Thanks for sending them. Now I need my faucet replaced and I will be very happy...

Norm was prompt, efficient and polite. He answered all my questions and when I asked him to check the burner level, he did and he explained why the levels were set at a particular level. We were quite satisfied with the service he provided and would recommend him to others.

I had a leak in my kitchen sink. Nextdoor Home Pro assessed the issue and found that I had to replace the 33-year old brass faucet. They asked me to pick out the new faucet and also reminded me that Choice would only give me $70 towards any faucet. I appreciate the fact that they informed me of what to expect in terms of reimbursement.

Working with Dragonfly Mechanical was wonderful. The workman was on time, knowledgeable and friendly. He told me which parts were faulty and which were covered by Choice Home Warranty. Based on his information I decided to cancel the claim and purchase a new furnace/air conditioner unit. I purchased the unit through Dragonfly and it was installed the next day.

Choice Home Warranty is a fair deal for price and service. So far, they are 3 for 3 and extremely helpful. In fact, I recommended Choice Home Warranty to a friend who was overpaying for their home warranty. She is fighting a battle with them. The only issue I have is when my washer couldn't be fixed, it took days to receive my voucher. I would have preferred a check so I would not have to wait days. The technicians have been professional, diligent, and trustworthy. I couldn't be more pleased with Choice, and I have had experience with a different company.

I was explained in detail any questions I asked. Was given added info concerning discounts and rates. Was most appreciative. The agent was very knowledgeable, attentive and understanding of my concerns. I was explained procedures for updated current rates or bonus to date. I really believe I am making correct decision to finally invest.

My main concern is that I don't have the opportunity to speak to a live person on the phone. Any communication is by email. I do not check my emails numerous times in a day and then I miss the appointment times or I'm at the dr, or working. Now I'll be out of town until Sunday late afternoon.

The technician said it will re-generate itself. He did not write on the service sheet that the tank is full of water and its valve is not working. I'm a little concerned about the water softener. I'm not sure if the technician is going to order the parts or not. As a matter of fact the claim is still open.

From time we called claim in for drain stoppage it took 30 days and several calls to get drain cleared. We had to have Thanksgiving with a stopped up kitchen sink! This is not the first time for time issues with a repair. We recently renewed our contract for five years and at this time wondering if we made a mistake by doing so. Hopefully we can move forward and not have problems in the future.

I had to use Choice Home Warranty a few times, and I always find it very efficient and professional. Reporting a claim online is very straightforward, an appointment for a service is made within 24 hours, then the technician shows up within the timeframe that had been informed. Notifications are good (via email and SMS), including a tracking application to determine exactly where the technician is when on the way. Recommendable.

I was able to file my claim and got a call to schedule an appointment within 30 minutes of filing the claim. The appointment was set for the next day with a 4 hour gap. The technicians arrived and took care of the problem immediately. They were very professional and knowledgeable. The only thing I would want is a call to say they are on their way. Other than that it was a great experience. 10/10.

My experience was good with Choice Warranty Company. They responded in a professional manner after I stated what was my needed repair issue was, they responded with a schedule appointment right away. The Service man who responded handled everything in an excellent manner. Therefore I would recommend them to family and friends.

When I looked for a home warranty, I’m a consumer that checks Trust Pilot. Choice Home Warranty is on Trust Pilot!! This makes a huge a difference! I have used 2 other agencies, and Choice Home Warranty even beat their prices!! So they you. Debyi ** was great assisting me with my warranty. I’m excited to have them as support to care for my home.

This is the exact reason I’m not renewing with Choice. The issue with my dishwasher was not my fault, Choice Home Warranty wants to deny all claims. So I’m never going to go back with them when my policy is up. This is all I’m going to write about. I’m sorry this is not your minimum but I don’t have anything else to say about Choice Home warranty.

Great salesman, very knowledgeable and on point with all the facts and figures and information!! Answered all my questions with patience and kindness. Sent me emails right away and everything was completed in an orderly manner and fashion and very timely. Offered me a senior citizen discount which I did not previously know about but was happy to hear about...

A circuit breaker blew in my garage over Thanksgiving. I filed a claim and by next day had an appointment for service from Ferrer Electric. Eddie and his partner were very courteous and professional. They got to work right away and replaced the broken circuit breaker. I was very happy with the experience. I will highly recommend their services to my friends and neighbors.

I would recommend Choice to a friend. Choice sent professional repairman in timely manner. Although I disagree with being told that my wife and I put too heavy a load in the washer. It was same loads we use since washer was new. We think it was due to age. As washer was 8 years old. Other than that Choice was very excellent in everything else.

If you're considering Choice Home Warranty, don't do it. I have had 2 claims that I have had to file over the last 2 months. The first claim was an electrical issue; they emailed us that the technician would be out between 7 am and 11 am. We waited, and no one showed up. I called the company that was supposed to come out, and they said that they don't work with Choice Home Warranty anymore because they are too hard and difficult to work with.

Used CHW website to report non-functioning heater on Monday 12/9. No vendor was assigned and was not given reimbursement option until after 5:00 on 12/10. This surprised me as I have always been pleased with CHW’s service in the past. No one at CHW WAS ABLE to tell me what was the difficulty in getting someone to come out.

The service technician who came over to look at work with our dryer was on point. He knew exactly what the issue was, thank God he had the part and got it working right away. This is the first time we have used him, and hopefully, we can use him again. I really enjoy his professionalism and courtesy.

I called him 1 day in advance to tell him what the problem was. Fortunately, the repairman brought a replacement unit with him when he came to our house. He did a good job. The problem is that it took him 9 days to get here. That's too long a period of time if you have something that is critical to repair. It took 49 days to get our electric range repaired earlier this year. That's unacceptable. You don't seem to have the repairmen in this area to get the work done.

Elite Home Experts called before coming, arrived on time and fixed the issue promptly. The technician quickly found that there was no power to the thermostat and that the fuse was blown at the furnace panel. He replaced the fuse and it all started working. I highly recommend these experts!

I opened up a claim for a leaking roof and "Honest Construction N Action" was the assigned vendor. The technician spent maybe 5 minutes taking pictures of the front of the house. He knocked on the door to collect his $75 service fee and verbally advised that tuckpointing above the 2nd floor window was required to stop the leak. He had to be coaxed to come into the house to see where the water entered in the 2nd floor bedroom.

Jason is professional, prompt, and courteous. His trade experience and skills are outstanding, and his honesty and integrity make him an invaluable asset to his company and profession. I immediately added his number to my personal directory and shared his info with my family, friends, and colleagues - **. I highly recommend him for all of your electrical needs.

V&P Repair Services was scheduled when the first Repair Service did not fix the problem of the oven not holding the set temperature and leaving us with an oven that would not preheat. Viktor from V&P Repair Services showed up and quickly fixed the preheating issue so the oven can be used. However, the oven was preheated to 375 degrees to cook dinner last night but after after quickly opening the oven door and inserting the food to be cooked the temperature dropped to 340 degrees and did not reheat to the 375 degree setting. I intend to call Viking Tech Support to discuss the issue. Depending on their advice I may Call CHW back to fix the set temperature hole issue.

Our repairman was very professional. He contacted us to say he had an earlier appointment than scheduled. We accepted the new appointment day and time, he arrived promptly, actually a bit early!! He quickly got to work evaluating the issue. He researched availability of parts and explained to us the resolution of the issue.

The company that home sent over was prompt to fix my problem. They had to get parts and come back and repair and it was done at a reasonable amount of time. Norse Home Solutions did a great job. Thank you for your promptness. They text when they were coming ahead of time gave her a reasonable amount of time of when they would approximately arrive. Problem was fixed in no time at all.

We are very pleased with Choice Home Warranty. Called in a claim to CHW. They called in Ace's Garage Door Repair and Installation. Our Technician Tony was amazing in finding the issue, calling in the problem and replacing the garage door opener. Tony even lubed the garage door hinges, the spring and wheels on the door. We are very pleased.

The repair man was descriptive on the problem, it only took a couple of days to order the parts, then yesterday I had an appointment and he was earlier than expected and replaced with new parts. It only took about 20 minutes until my washer was working like new. Great job.

Technician was very professional. He let me know he was in traffic and was on the way. I didn’t have to keep wondering what time because he let me know. Once he arrived he took care of the problem and I was very satisfied. He gets a 10 out of 10.

Very professional and knowledgeable. Good people. Knew the issue right away. Also look for additional issues related to the furnace. The part was not available on his truck. He told me when he would be returning. He came as promised and put the part on. Now the furnace is working fine.

This was my first experience with Choice and they came through. My dishwasher was broken and the repairman was great and knowledgeable and had great tips. He told me what was broken, but he didn’t tell me that it needed to be replaced. That same day Choice contacted me and let me know that they were going to give me funds to replace my dishwasher. I did have to dispute the original amount being given, but my case manager was awesome.

This man is great, came in and stayed until the job was done. Had to buy a part and came back to finish my job. If you need an electrician ask for them. This is the second time. One to put up 3 fans and he fixed my timer for my lights.

We had to wait 4 days with no kitchen because of clogged drains. I tried to call the technician several times but they never answered. When they came they were great, did a great job protecting our home. They were very efficient. We were very pleased with the result just not the timeline.

This was our first service call with Choice and we were impressed. The technician that came was awesome! He was very knowledgeable, personable, and the service was fast. The parts arrived fast and he had us back up and running in no time. I hope every tech we have in the future is this good.

I was disappointed with the timing and follow-up with Choice Warranty. There was confusion regarding the appointment and also miscommunication and time spent waiting for a tech when there wasn’t one assigned. I was also called once and told I had a scheduled appointment even though my parts had not yet arrived. However, I was very pleased with the technician and his communication.

Representative was very friendly, professional and assisted me with two claims over the phone. I immediately received a callback from the plumber the same day. I have been scheduled with an appointment for this week. Looking forward to maintaining this account with Choice. It really takes away a lot of stress. Looking for experts to fix household problems that we face as homeowners.

I am filing this complaint to address the unacceptable delay and lack of resolution for Claim #**, filed on October 30, 2024, for my covered Refrigerator. Despite adhering to all procedures—including contacting LG Electronics (ID: **, Ticket #: **)—and ensuring the necessary parts were shipped to Choice Home Warranty's assigned service provider, Appliance Care Experts, LLC, the issue remains unresolved after 40 days.

I did not know that you would only give the wholesale cost of a damaged item. I cannot buy another stove for the amount you gave me to replace my stove. I was under the impression that you would either fix it or replace it. Since I cannot buy it wholesale I thought your company could.

My last claim actually wasn't used except to assign the company to repair broken water drains. They sent OKC Plumbing. They did a very good job but I thought they were pricey. They did come down for me a bit. They worked very hard and were conscientious that they were doing an excellent job.

It was very easy to schedule the service request that we needed and service personnel that were provided were punctual, hard-working and courteous. It was a completely stress-free process. We would highly recommend Choice Home Warranty. That is all we have to say on the matter so please accept this as you promised.

At first not happy. After chat with Timmy and an explanation from him, happier! New claim and will wait for next step in process. Then I hope I can report a truly favorable rating. Mr. Timmy was great! We will see how it all plays out. Thanks for asking.

Awesome tech got my problem fixed in record time. Very polite & professional. Showed up on time & gave a courtesy call when he was on his way & a courtesy call a day later to be sure things were working properly. I will definitely recommend this company to family & friends.

They do not do emergency repairs. They will get someone to you when they can. However if you are calling in a repair it's usually an emergency since we don't repair things if they are broken. We went 3 weeks without heat with temperatures in the 30s. Also when the service tech came out they said they hadn't had any warranty calls in over a week and had just been sitting around.

My previous home warranty plan with a competing company recently expired and, so, I was in the market to find a replacement plan. After doing my due diligence I contacted Choice Home Warranty to see what it had to offer in terms of plans, coverages, and pricing. My sales rep was/ is Anthony (extension **). I found Anthony knowledgeable and helpful. He patiently worked with me to find affordable options. I was not an easy sell yet we were able to come to terms. The plan I ultimately accepted made financial sense and, very importantly, was transferable to a buyer if I sold my home or to my heirs if I passed. Having a warranty plan with a highly rated company provides me with the security of at least some meaningful coverages in the event a covered item needs repair or replacement. I agree with Anthony that having such coverage for the agreed upon price and term was/is a “no brainer.”

Electrolux service tech was sent via Choice Home Warranty Company to repair Frigidaire freezer. The process was the biggest nightmare I had to endure, causing major stress, loss of work and sleep. Technician no-showed 2x, each appointment was rescheduled, but when called to Customer Support to confirm appointment they treated me as a "hot potato" & disconnected call on purpose to not assist. Finally technician showed but claimed he never had me on his schedule for those 3 cancelled appointments. This was the same tech that serviced my refrigerator 2 times in the last 3 months and mentioned that CHW did not pay them for the last service call.

Tech was pleasant and caring and a pleasure to deal with. We needed a part which I ordered and he will be back to install it. Tech knew exactly what to do to keep the unit working until the new part can be installed. Cleaned up any mess that was made.

I've put in 2 claims and both were denied because of false info that the tech that were sent out submitted... Believe they were both just trying to get extra money ou of us... Talked with 2 diffrent case managers in reference to my complaints, the 1st one was very professional and helped out as much as they could, the 2nd Cameo ** was no helped, was very short and seemed to have her mind made up before the call even started...I won't be renewing our contract...and will make sure others in our family will follow suit.

to be clear this is not a review regarding the technician who came to service the property. He was amazing. This is a review of the warranty company, which is awful. It took three weeks to get a technician to come out and assess a very significant leak that was spewing water throughout the well room. It required us shutting down water For multiple days to avoid further damage. Despite the urgency, it still took three weeks for choice to find someone to come and service. Ultimately choice denied the claim because equipment is not covered under the policy. I question whether or not this coverage is illusory because all leaks are ultimately going to originate from some type of equipment failure, and therefore to the extent that Equipment is specifically excluded. There really can never be coverage under this policy which I paid extra for to cover the well. Additionally, it would’ve been helpful to get an understanding of what the potential coverage limitations were before making me wait over three weeks to get someone out only to tell me that it wasn’t covered in the work couldn’t be done. The Customer Service people at choice are completely unhelpful. When I first called to set up a claim, they couldn’t even find the policy and then advise me that the policy had been canceled, which resulted in me running around for three hours, trying to , confirm that policy was in place thereby wasting my time on the front end. And ultimately choice caused me to waste my time on the backend by delaying my service claim for me to appeal and only after multiple requests providing me with the policy issue. I’m assessing whether or not it makes sense to file a claim with the department of insurance because I’m not sure that there’s any value in the insurance insurance policy that I procured.

Within 24 hours of requesting service, a technician came to the house and confirmed that a repair was needed. The necessary part has been ordered and will be delivered directly to us. Then the tech will come back and install it. Excellent response time and we highly recommend Choice Warranty.

This company is the worse experience I have ever had. Our oven was not working. We called Choice and it took them 3 days to locate someone to respond and fix the oven. The guy said he needed to order new elements. About 1 week later he returned and replaced the elements and assured us it was fixed. After he left we attempted to use the over and after 45 mins the oven heated to 250 degrees and that’s as high as it would go. The stovetop now does not work which it did prior to him working on it.

The fix to or issue was simple. All bathroom outlets were not working because all were controlled by 1 GFI outlet we did not see or realize. Once the service tech. pushed the reset button on that outlet all were reactivated and working. The tech was efficient, knowledgeable and did help us with 1 other question.

Gregg did not give me the contents or the particulars of the contract. He told me that my monthly pay fee would be $43. I just saw on the email is 4375. He failed to say the full amount that I would be charged, he never said, "Miss **. I’m gonna send you the contract or the agreement." He lacks customer service skills. He needs to be retrained or either find another job and a dog pound. He doesn’t let you talk. He talks over you. His tone is not welcoming. I had to call back and speak to another gentleman. He said his name was Ed and I had to ask him what his cupboard and what he sent me the contract agreement. I’m totally disappointed. I’ve been with Home Choice # Warranty in the past and I had no problems but this person that you have by the name of Greg, he’s not a good representative of Home Choice Warranty, thank you.

Terrible Experience. Terrible Experience - Avoid Choice Home Warranty at All Costs!! If you're considering Choice Home Warranty, don't do it. This company will find any excuse imaginable to deny your claim, no matter how valid it is. I recently filed a claim for my exhaust fan, which is clearly listed as a covered item in their policy. They denied it, blaming "neglect" and dust buildup - something that happens naturally over time and is completely unavoidable.

We had a leak under the kitchen sink. I told the plumber we looked under the sink to see what the issue was. Was it a small leak, a loose piece that we could easily tighten? No need to make a claim if I can fix myself. But we couldn’t try and fix it, the piece fell apart as soon as we touched it. But the plumber reported that we tried to tighten it and it broke. I could not even try to tighten it. The piece was worn out. The house is 20 years old and this is original plumbing. Apparently plumbing parts do not wear out like that after 20 years of hard water so the piece was not worn out.

Hi, we placed a claim. We are still waiting on the claim approval. It is for heat during the winter. The tech came Friday. He sent a claim in Friday. We are still waiting for approval. Other claims on the toilet processed but we had to have 3 sets of plumbers to come out on two separate times to get it right.

I’m very pleased with my experience with Choice Warranty’s companies. This is the second time I’ve needed service and both times I’ve been very pleased with the people that have came in my home. I hope any time I might need service that I can feel and say this same thing. THANK YOU!!

Since switching to Choice Home Warranty I have been very impressed with the service knowing that if anything goes wrong with anything in my house I know the Choice Home Warranty has my back. The water heater noticeable improvement from before! Their customer service is top-notch, always responsive and accommodating to our needs. We especially appreciate the reliable delivery schedule and friendly technicians who explain everything clearly. Highly recommend them.

The sales person told me I have nothing to worry about. All plumbing and electrical and appliances were covered. They are good with appliances but when it comes to plumbing forget it. They have no plumbers in my area which is 30 miles from the center of Elkton MD. Really contemplating if I will renew in late 2026.

The first claim was on Nov 3. All the requirements seemed to be held up until the shower was finally serviced last week. I am not sure it is working properly. I have trouble adjusting the water to a suitable shower temperature. My closet will not be repaired until after January 15. My blood pressure is on the ceiling and I am most frustrated.

The tech arrived. Plugged in the oven. Realized the issue. Said he had to get approval from Choice about payment before he could do the job which I thought was kind of ridiculous seeing that I was paying him $85 dollars for the visit with the understanding that he was going to do the repairs. My problem with this situation is that I thought I was paying a monthly fee to have the repairs completed.

The Agent was courteous and knowledgeable and handled my claim quickly. He advised me of the claim process and told me that he would refer the claim to the processing department. I would be notified of companies in my area that would contact me. A claim number has been assigned and I am waiting to be contacted.

I have given a 3 because it says most situations addressed in 4 hours. My heat is not working and it’s December. It’s been 24 hours since I submitted claim and no one scheduled to look at my heat. I called the 1-888 number to see where my claim was at and they said they would escalate claim. But I’m going on night 2 without heat.

I have had a claim in for my dryer which will not heat. The repairman has been here multiple times over the last 2 months but now says it can't be fixed. I assumed he contacted you and I sent a message last week asking for a solution but no one has contacted me. Please advise as I still can't dry my clothes!!

The two gentlemen that came to my home were very helpful and explained what they did to my HVAC. Also, paid attention to my cat and she loved that. I would have them back anytime for service on my furnace. They even changed my filter and saved me the trouble of making another purchase.

Myles, the Choice representative was helpful, concise, and made some great suggestions. He explained the Plan in detail. And he contacted me at a reasonable hour. I look forward to working with Choice, my first choice out of many online Home Warranties. The coverage items are exactly what I need.

I had a phone call with Blake to get everything set up for our new house. He was so thorough, and extremely helpful. I am so glad to be using this company, as it is helping set up everything I need for our new house from water & electric down to internet and home security.

I was scheduled for Wednesday, I called the service company and talked to Mr. **, he listened to my concern and was very courteous and asked if I will be open to accept his team in late hours, which I said YES, they came and did the needful in one day. Thanks.

Need you to get it fixed ASAP. I need to wash my clothes. This is why I pay you. It takes you too long to find people to do the work. When I had the other company they kept in touch with me on the progress to get the job done.

The contractor was friendly and knowledgeable. He worked quickly, and got the job done. I have no complaints. Once the job was done, he provided copies of the deductible, the cost of the job, and the warranty. He actually came a day earlier than the scheduled appointment. Which was a blessing, since a scheduling conflict came up since the original scheduled date.

Offer to pay a $150 towards a $1200 water heater replacement. Major scam company. Plus never got ahold of me because they did not load my information incorrectly when they sold me the warranty and they take no responsibility for reimbursement for the work being done.

Updated on 11/06/2025: Avoid this company. Terrible customer service and they will drag their feet when you have an issue while they try to find any way out of funding your repair. My furnace went out in the winter last year and it took almost 2 weeks of back and forth all for them to finally say NO because they saw a bit of rust on some unrelated bracket (had nothing to do with the actual component that broke). The technician was blown away by how challenging they were to work with and the excuses they came up with to deny my claim. This whole time I was left in limbo while running a handful of space heaters in my house with a small child - no sympathy, no urgency while it was single digits outside. Now that I've cancelled I get numerous calls and texts from their call center army trying to get me to renew.

I am still waiting for my refund and Choice never told me how I will receive it. My microwave blew up on Thanksgiving and they had a repair within two days after the holiday, he did a thorough inspection and saw there was no abuse and I kept it very clean. He saw it was just old and blew up so he saw I needed a new one…. Choice said they would give me Lowe’s gift card but didn’t tell me how I would receive it so I had to charge a new one on my credit card for the holiday.

Stay away from these legal scammers. They rob you in one or other way. You open the claim with them and wait for weeks to get the technician and later you will get to know that that part is not covered in your plan. Pure scam and thief.

The tech came out was nice. Asked valid questions. She came in and cleaned out the furnace. Told me to keep an eye on the lights and it was working after that. I have not had any issues with getting service on my appliances thru Choice. It’s been a pleasure having them.

I had done a lot of research prior to contacting CHW. Was very pleased with time the sales manager, Jonathan S. **, gave to me (explaining the coverage, etc,). A pleasant experience, no hard sell. Different options available was able to find one that gave me the coverage I needed well fitting my budget.

Choice has been very fair and ETDBW. No issues at all and contractors they have used are very professional. Very pleased with their service. We decided to purchase a home warranty protection service plan for ease of mind. Did not want to worry about appliances, pool, A/C breaking down. Zero issues with CHOICE HOME WARRANTY. I highly recommend them if you are in the market or contemplating on purchasing a protection agreement. Again, very pleased.

Great customer service filing the claim. Quick response time in getting technician appt.. I filed the claim thinking my oven was going out before holiday—I panicked! The technician kept in touch with me several times checking to see if my oven was still working. He was so professional and respectful.

My washer has been acting up, and after two or three times of having someone repair it, this time the repairman suggested I need a new washer. Choice agreed and is sending me a Lowe's gift card for $340 to help get a new washer. I thought this was very kind and needed. We really appreciate Choice helping us like this. Thank you.

I filled out the online claim form. Even though it’s a Sunday I received a fast response saying that they were going to contact a service provider. In less than an hour I received an email that they had dispatched a provider. That appointment was not convenient. Called them and the appointment was changed to a different time. It hasn’t been repaired yet, but in less than an hour the entire process for the claim was completed.

According to your company you say you don’t have to pay anything but the money to get them out. It’s kind of a shock when you find out the hidden charges. It would have been nice to know that in advance. Because of that my service ends 12/24/24. I will not be renewing. End of contract 12/24/2024.

I am pleased with the service I have received from Choice Warranty. I have filed two claims and they have sent people out to check the problems on the appliances. I appreciate that so much, and thank them for that. I can depend on them answering to my service requests. They have great customer service representatives.

Yes I would recommend CHW to my family and friends! Good service. Excellent handling of my claim; good job!! My claim I contacted CHW by PC and it was easy to file my claim; it was just a matter of minutes when I received a e-mail about who my repairman or service was going to be and in the same day I was able to contact my assigned repairman. Thank you CHW.

I've never had any issues or complaints when it came to any claims I put in. No issues with customer service. Stephan was very nice and helpful and assured me my claim would be taken care of ASAP. Within minutes I received confirmation as to when a technician would be responding.

Very pleased with home warranty. Coverage & cost explained in depth and questions answered. We can always call for further questions if needed. Brian, Choice Home Warranty representative, was very helpful and provided us with better choices. I would recommend this Choice Home Warranty to our friends. You could also think of buying this as a gift.

It always takes so long to get service to my address, which isn’t good. However, once the technician arrived, he was very friendly and helpful, quickly diagnosed the problem and was able to send the report to Choice. He explained the entire process of receiving the Lowe’s Gift Card or requesting a check. I was offered a pay out the very next day.

I asked for help, on 11/25/24 for a leaking and partially blocked drain of the toilet. Also, my kitchen sink is plugged up, so I can't do the dishes or run the dishwasher. The water to the sink is slow too... I do not have it fixed today, 12/8/24. Yesterday, after the technician canceled on me, I called your office. I was waiting the whole Friday and until Saturday at 1 p.m. I asked for my own technician since you can't get me anywhere. Of course now it is the weekend again and I can't reach anybody. Very disappointed....

Cocina in Merkel recently replaced my ice maker and did a great job. They were on time and communicated with me through text and were always accurate with the time slots they were going to visit our home. Technician was very nice and super professional. Knew what they were doing for sure.

Had my garage door opener fail. Filed a claim, asked for it to be expedited due to leaving for out of town in 2 days. I received an appointment within 5 minutes. The technician came, assessed the repair and within 1.5 hours it was resolved and fixed. This was the best and most seamless transaction I have ever had.

Choice had a repairman here in 24 hrs to repair dishwasher. The tech was professional and polite. Fixed it in 30 minutes. Choice is the best. We had Home Shield and everything about them was terrible. Customer service was terrible. Their techs were terrible. And more expensive. Highly recommend choice.

Anthony is courteous and helpful. He diagnosed the problem within a few minutes and will be back as soon as the refrigerator compressor arrives. He also worked us into his busy schedule several days sooner than expected. Anthony answered and explained all the questions my wife and I had. We look forward to having him back to complete the repair.

Two cancelled technicians and when one finally came out (who was very nice), he told us he didn't service heat pumps. Then he called CHOICE and was told they were not covered. This can't be accurate since you APPROVED my online request to "REPAIR OUR HEAT PUMP". PLEASE review and help us arrange ANOTHER technician, this time someone that works on heat pumps. Thank you.

Great. We're going to replace your washer by giving you a gift card. It may take up to 30 days.... Still waiting on that. What about the money it's costing me to drive to a laundromat and time I'm wasting doing that while I wait on the gift card that may take up to a month to arrive so I can actually order the washer then wait on that to arrive. When I hit accept the money should have been available at the moment so I could actually order the replacement.

Company (certified technicians) you chose was great. Owner was super. I would recommend him any time. Part was on back order which was the only stumbling block. Bullhead City AZ is very hard to find a reliable and knowledgeable business. I was very happy with this company and its staff.

I moved in my home over 18 years ago and never have been told there was any electric problem with my home, by the previous owners nor any repair chains that may came for the air conditioner system, which runs on the same system. That's why I'm so confused as to why I'm being declined coverage under my plan. I spoke with a case manager, but due to a stroke I had, the stress of the conversion was getting to me, so I told her I need for this to go higher, even with the hundred dollars she offered toward the 900 it would cost me to fix the problem. I strongly feel if this is not going to be fully covered, WE SHOULD GO HALF AND HALF. Please let me know where things stand. Thank you.

I used this company for 4 years. In that time, of 6 claims, they paid 1. When I didn't renew, they decided to create a new account; according to customer service I had 2 accounts for my name & address.... hm. They also somehow debited my checking account for 2 monthly payments. I always prepaid the year. DO NOT DO BUSINESS WITH THIS COMPANY. Check how they treat clients by the Facebook page by customers of Choice Home Warranty.

It took a week for my claim to be assigned to a plumber. Choice Home Warranty booked the appointment but the plumbing company had no knowledge of it. After multiple phone calls back and forth I personally had to coordinate and confirm the appointment for the following day. During the debacle the CHW representative recommended that we just start a new claim and schedule a new appointment even though the process would have to start all over from the beginning thus taking more time. The plumbers were great but I am not impressed with this home warranty company at all. I still have a second claim that we are waiting for someone to be assigned to. It’s been over a week and no communication. I would not recommend this warranty service. We have used others with better results.

I first looked online, but then called Choice Home Warranty. I spoke with the nicest and personal man and he was so knowledgeable and helpful. He answered every concern and question that I had. I really appreciate his kind assistance. I didn’t have any trouble understanding him. I highly recommend him.

Water heater was leaking. I filed a Claim and within 10 minutes they had scheduled someone to come out to fix it. They showed up within the time limit given. They got the approval and replaced the water heater very quick and happy with choice warranty. Also A 1 Plumbing is great and the employees were very respectful and cleaned up the area where they worked.

Ms. **t was my case helper and she completely understood that the features on my dryer were very new and I could not come close to replacing my dryer with a similar one with $300. I am grateful that my case was looked at further because not have a large capacity dryer that works is... well bites. My dryer is only two years old and the manufacture warranty just ran out. Choice gave me just enough money that I will only need to put in a few extra hundred if I wish to keep my color black. I guess it will be up to me.

Jack was very courteous and professional. Not too many techs take their shoes off at the front door.. it's a sign that they respect and care about the homeowner's property. I appreciated him for that. He didn't waste any time and got the job done and was on his way. My family life was not disrupted for long. They appreciated that very much.

Choice Warranty is so easy to work with. Fill out a claim online and boom, everything just flows smoothly from there. The vendor ARK Plumbing is excellent. Extremely knowledgeable and honest about what needs to be done. I highly recommend Choice Home Warranty and ARK Plumbing to anyone that needs plumbing help.

Matt from Door in Motion was very courteous and professional. He gave me couple of options for different types of garage door openers. He was very efficient in changing the opener. He showed me how to change pin code on keypad. He cleaned up after work and hauled the old opener. Great experience!!

I have not heard back from Choice on my claim **, I have been living with no heat for 5 days, and ready to contact local government as what to do. Was advised the furnace could have a carbon release issue, that could be extremely dangerous. What should I do, I am freezing.

Aero Tech came out to repair my Samsung stove due to a serious carbon monoxide leak. It is a week since the first call and it still hasn't been fixed. I cannot cook until it's repaired. I called them today and they still don't have the parts. I think this is terrible service.

I thought the process was slow in getting a tradesman assigned on such an urgent matter. Going without water is not a routine situation and then having an appointment set for a week later was quite difficult. Thankfully the plumber adjusted his schedule to fit us in. I think a system should be in place for quality-of-life issues (no water) should be given some priority.

I called to report that my kitchen sink food disposal was not working. I got an appointment with a repairman the very next day. The repairman was on time, polite, and efficient. The job was completed in less than an hour. I have recommended Choice Warranty in the past and will continue to do so.

Alex & Dean were amazing, to say the least. They went far beyond expectations to make sure the job was done correctly. They were VERY friendly and VERY professional. We would highly recommend them for any plumbing jobs. Before the job was completed, they removed the toilet tank and cleaned the ‘mold’ out of it.

He fixed the issue of the internal gas valve. But he critiqued me for not telling him the external gas valve was turned off (one can plainly see that it was, especially a professional). Didn’t like the criticism and criticized him back since if the furnace door is off the safe thing to do would be to turn the gas from the outside off. However, he still gets a 4 for finding the issue and fixing the problem.

My microwave failed. CHW sent a technician out immediately who identified the problem. CHW advised me the microwave needed to be replaced. CHW contacted me and resolved the issue with no hassles. Funds for a replacement was settled, and a check will be issued and coming soon. I recommend enrolling in CHW for future home warranty programs.

Can't rate completely yet. Have yet to be reimbursed upon approval of work. Upon completion of claim I will be able to further comment. I am pleasantly surprised at the fast response to establish my claim. I did have problems with the correction of my address/city and state when starting my service due to possible language or customer service being out of the United States. Other than that so far so good yet I’m am early in this claim. I am hoping all else is as smooth flowing.

It took over 2 weeks to get someone to look at the dishwasher (missed Black Friday deals for replacement). Make it clear that I needed someone to come after 3 PM, but never relayed to 2nd tech. (1st tech told me that I needed to conform to their schedule). 2nd Tech was very nice and professional, but Choice said it needed to be replaced and was only willing to give me 1/2 of what the cheapest one would be and offered only a gift card for Lowe's (which I would never, ever use). When I recently extended my contract, I was told how much better they were than before, but you guys have gone downhill seriously. I really need to talk to someone about this issue, but I was told no one was available and I need to submit a request. I have owned a business for over 50 years and wouldn't treat my worst customer this poorly.

I have Choice Warranty for couple of years now, the services that they provided were good but unfortunately some of their contractors are not, very dependable and taking a long time to do the job. I have to put the same work order for months before it can get right. Hope they will have better contractors, but overall I'm satisfied with their service.

No hassle or long wait time, service was scheduled and paid for fast. Customer service did everything with scheduling a repair company and I only had to pay my deductible. First time having to use the warranty and I’m glad I switched to this company because I had a difficult experience with my last warranty company and was nervous about having to do another claim but everything worked out perfectly.

I've had one completed claim. It was handled swiftly, competently and I was very satisfied. I am just starting my second problem with my electric stove. I'm sure this one will go just as well. This is a great company and you should work with them. I highly recommend them to everyone.

The technician was great. He fixed the dryer really fast. He knew what he was doing. He was very polite and respectful. When the work was done he explained what had happened and what he did. He told us that everything is fixed and we are good to go. We were fully satisfied with his work.

The tech was good, came on time and did the repairs quickly. We paid $100 service call fee, then tech required another $150 to complete the repair which involved replacement of two springs. Tech said Choice only covers one spring. I contacted Choice they said look at agreement. Agreement says. “Garage doors: all components and parts covered.” We are dissatisfied with Choice. We believe they should have covered the repair.

Our technician was very professional and worked very hard to try to fix our microwave. In the end it was as decided that it needed to be replaced. Replacement offer was too low for a comparable microwave. Our claim specialist was very understanding. After checking out what we were replacing, she made a better offer, which I then accepted. Only complaint is how long it will take to get the e-Lowe's card so I can replace my microwave.

Freezer failed one or two days before the Thanksgiving holiday. Choice was able to get my appointment on Monday following the holiday. Technician came in. Had to have the part ordered. 3 days later technician repaired the freezer. Which quite frankly was amazing considering the age of the appliance. I was extremely pleased with the service.

Service was very fast and accommodating time wise. Wesley was the technician who arrived as promised and promptly went to work to solve the problem. After checking the garbage disposal while running, he quickly determined that it needed to be replaced. It only took about thirty minutes and I had a new garbage disposal. I would highly recommend Metro Power.

Mike ** was a pleasure to work with. Kept us well informed about scheduling and asked questions in advance so he could provide the replacement part eliminating need for second trip and inconvenience. Highly recommend Mike ** for electrical needs. Please contact us if anything else is required but we were very pleased with Mike **.

Antonio quickly identified the issue at hand, using his keen diagnostic skills to pinpoint the root cause of the problem. With a strong understanding of the system, he set to work and efficiently executed the necessary repairs. His professionalism shone through in every aspect of his work, as he communicated clearly about what needed to be done and ensured that everything was resolved to the highest standard.

Arrived on time as scheduled and quickly determined the problem but the claim was denied due to it being an item that was under warranty and I'd have to go back to the installer for this. I pay $60 plus a month. Over $800 a year. And each call is $85 bucks. Now I have to call the installer who charges $125 to evaluate. He does not have the necessary part. Orders it and tells me there will be an additional $125 trip charge to complete the repair. The order comes in, the installer technician starts the repair and somehow after he pulls the power plug and then puts in the new part and then plugs it in there is no power. No breakers have tripped. No smell of blown plug. Meter shows no power.

Both Choice Home Warranty service and Smith Mechanical Heat and Air were professional and met my needs. I am very satisfied with my warranty and the company taking care of my repairs. Looking to purchase and give my son and daughter in law a home warranty for Christmas. Also, recommend Choice Home Warranty to my grandson and his fiancée for their upcoming home purchase they are working on since I have been happy with mine. Have told others that they need to purchase a warranty on their homes as a good investment.

My technician was great, very helpful and knowledgeable. He recommended that stove be replaced because of the shape and age but Choice Warranty chose to fix instead. Which makes no sense to me or him. Also there is no technician close so this guy had to travel an hour and 45 minutes away to get here. He was very pleasant and professional. I would recommend him to anyone even if paying out of my pocket.

The technician, James, arrived on time and after looking into my problem, was able to resolve the issue for me. He was friendly and knowledgeable in finding out why I had a couple of outlets and a light that weren't working. I am a curious person by nature and I ask questions to learn about things. He answered my questions with a pleasant attitude.

After waiting a month for Choice to get a tech to put in new water heater, I ended up having to get my own plumber. Hopefully I will not have trouble getting reimbursed. I'm rethinking my whole house warranty with Choice. Why paid for a whole house warranty when you end up having to call dozens of times with no satisfaction! Very disappointed with the whole process!

I’m satisfied how quickly Choice warranty was able to get a service provider, Four Needs to come to my home and assess my issue with the dishwasher. But, I am very dissatisfied that you denied my claim and are not covering the repair after Four Needs assessed the issue. I have filed an Appeal.

About 3 weeks ago, the HVAC wasn't working. Your technician came out and determined that a whole new system was needed. My part would be about $2000 because the call didn't include the coils in the roof. There was a call back at the beginning of the week because there was no heat. There was heat before the unit was serviced. The person who installed the new HVAC (which included a new heat pump) didn't properly charge the unit so when the heat pump kicked in, it caused the weak breaker to flip.

The guy inspected our broken ceiling fan. Said he needed to submit report to replace it. Waiting….for action. How long does it take to approve A replaced ceiling fan? It’s been about 10 days so far. Haven’t heard from anybody. Please reply soon with an update.

Our oven broiler stopped working. We went on the Choice Home Warranty website to file a claim. An appointment was made with an authorized GE appliance repair company. The repairman showed up on time. Replaced the igniter switch efficiently and was very careful about removing the oven door and other items, being gentle about placing them aside in our kitchen. Tested the oven, all worked well. An excellent experience all around.