Choice Home Warranty Reviews

Per above subject line: our a/c went out and your company (which I paid good money to) could not get anyone to come out and fix the problem. (This is the second time this has happened trying to get a repair person out.) Then "WE" found one about 7 miles from our house and they came out and it took all of an hour to fix the problem. We would still be waiting for your company to find someone.

You left everything up to me. You could not come up with a tech. Tried to submit a clam and that was not easy to do. I paid a premium price for your service only to get nothing. Would never recommend you. I will be letting others buyer beware. I wonder if I will receive a credit for the estimate received.

How about Choice be responsible for their appointment scheduling. You keep making appointments that the repair technicians can't meet. It's been over two months since I filed this claim and I might soon get the problem fixed. A supervisor was supposed to call me and they never did. The technician is great, very thorough. You just need to do a better job scheduling.

The plumber was OK. He came, assessed what needed to be fixed and then went to a store to purchase the parts and returned to fix them. The previous plumbers had these common parts with them and completed the work quickly and left. Other than that, the technician was ok.

My HVAC system stop working on one of the hottest days we've had. I submitted a ticket that night and received an email notifying of the technician being assigned the next day. The appointment was on the very next business day. The technician contacted me the day of to let me know the approximate time he would be there. He arrived on time and was extremely polite and professional. He immediately knew what the issue was as soon as I told him the thermostatic and fan were still working. He had my system up and running within 30 minutes. I have had Choice Warranty for 5 years now, this is the third time I've had an issue that needed taking care of and each time their response has been quick and efficient. I have recommended them to everyone I speak with; they are an excellent company and provide 5-star service.

Being a senior on a fixed income we had to look for competitive pricing and found CHW. The representative Brian was thorough and the cost was exactly what we were looking for within our budget. CHW was ranked 9.8 amongst other companies and that gave us a sense comfort knowing so many other customers had positive experiences with CHW.

I am very impressed with the service! Super fast! I have actually recommended a few friends to buy a home warranty from you guys. And even got a few months' extended service due to the recommendations. Keep up the great work, Choice! I made an excellent choice. :)

Choice warranty they don't repair and they don't answer the call, takes months to resolves the issue, technician was not showed up for months, when I ask the same they are reimbursed for $165 which is not cover anything in this time. They are very rude people if you want wait for or do your own such rude people. They don't care about people. I don't suggest. If I had chance to give the rating would have given -1, I don't suggest these rude people. Thanks.

The technician was excellent. Not very pleased with the time it just took 7 days to come and repair in the sweltering heat... Took too long, wish there were some way to get to repairs faster. I know you're busy but I really have to say again 7 days is too long.

My father has had a contract with this company over the past year and recently signed me up for one too. I was unaware of that when the next morning a sales person called me and proceeded to sell me another contract even though he saw the first contract for my address. Instead of telling me this, he deleted the contract my father had purchased for me and sold me a new one. After speaking with my father, I called to cancel the new contract thinking we were paying twice. Then I learned what the sales person did, which was instead of being honest and admitting there was already a contract for my address he just secretly cancelled it and sold me another one. The cancellation process for me as a customer was not easy, and it has been a week and I’m still waiting for an email and my refund!! My father has had no notification of the policy he opened is cancelled either! Very shady and not transparent at all.

Technician was great. I was originally given a repair date 9 days out. Which was not optimal when you don’t have AC in July. Luckily after contacting them several times they were able to work me in sooner. I would definitely use this company again. And appreciate the part you covered. Thank you.

I was very impressed with my sales rep... He is the reason I bought immediately. He explained the warranty benefits and gave me reasons why Choice is the best... I bought the 3 year program because it was a good price value. I will recommend Choice to all my family and friends when applicable.

The technician was very professional, friendly, efficient, and thorough. Communication from the technician was very good keeping me informed when he was going to be here to look at my air conditioner. I was impressed with how fast a technician was assigned to come out. I had a technician assigned within a few hours which was very helpful.

My disposal was not working, but wasn't much wrong, just a little something. Only concern service was quick and brief, I feel shoud have been given a little more attention to make sure it work well. Only spent 5 minutes. WOW, need to spend more time on call and make sure all pieces is or runs well. Just go back and check clients problem carefully.

The plumber gave us helpful advice and information. He was also very kind and provided friendly and professional service. He arrived on time and completed his work quickly. He explained payment clearly. He provided clear expectations of what to expect next. He provided a receipt for payment and provided contact information if we need further assistance. I would be happy to use their services again and refer to family and friends.

Although we are extremely satisfied with the technician who came to our home to check out our refrigerator (claim was filed on a Sunday-appointment with the technician was the following Sunday....thankfully our refrigerator was cooling and our problem was with the ice maker), once the technician arrived, he determined the problem rather quickly, explained to us what the problem was, and told us what would happen next - him submitting info to CHW, them making a determination regarding the claim, if the claim was approved, he would order the part and return as soon as possible to make the repair.

I recently had the pleasure of working with Troy from Airy Time. After a frustrating experience with Sears Home Services, Troy's professionalism and expertise were a breath of fresh air. Troy quickly confirmed that our refrigerant was low and efficiently coordinated with Choice to resolve the issue same day. He went above and beyond by thoroughly inspecting all aspects of our HVAC system, providing feedback on how to extend its lifespan and enhance our efficiency.

I file a claim late on Friday, so I knew it would be a few days before I would see a technician for my AC. The technician contacted me early Monday morning, and they came to look at my unit. He was very professional, very thorough and very quick and explained everything to me in detail. Now I’m just waiting and hoping that Choice Warranty approves my claim.

As we all know it's summer and hot! 🔥 I called Choice Warranty and made an appointment because my Air Conditioner stopped working. The job was supposed to be done later in the week of July 20th but the Technician showed up on the 19th instead. I am so thankful because it is extremely hot! Thank you Choice Warranty for caring! It's so appreciated! I just switched from another company and glad that I did. I do recommend Choice Warranty!

This experience was not my first issue with Choice. Choice Scheduled a service tech from Sears to come out about an AC issue. The service window between 7AM-6PM. I received a message from Sears stating that a technician would call with an estimated time of arrival. I never received a call and the number that Choice provided for Sears was an automated service to reschedule or cancel. The technician showed up at my house at 7:35PM, 1 1/2 hours past the service window. Asked for the $75 service charge, then went into my attic, then came down to tell me he could not inspect the unit because there was no flooring around it. He said Sears had a policy that the unit must have decking around it. As he left he said someone other than Sears would have to inspect the unit.

I am extremely disappointed with the service provided by Choice Home Warranty, and I now believe the company is operating in a deceptive manner. I submitted a claim on July 7, 2025, due to an issue with my home air conditioning system. Initially, I was told a technician would be assigned within 24 hours, but that never happened. Instead, I was given the option to use my own technician and request reimbursement. I proceeded with that option and hired a technician from Carolina Conditions. He initially diagnosed the issue as a faulty capacitor. The diagnosis was submitted and promptly approved by the warranty company. However, after replacing the capacitor, the compressor started running but failed to cool.

The service representative was great. He was very polite and friendly. Although two weeks is a long time for seniors to wait to have their air conditioner repaired in over 95 degree weather. The time window of 8M to 5pm is too long. I wasn't able to plan anything because of the long wait window.

We are generally satisfied with the CHOICE HW service. However, I think that the annual fee is too high ($1,440 for 3 years, about $480 per year) - I would rather pay a little higher fee per visit since we don't have that many calls. If we have 3 claims per year the average cost per claim is ($1440/3 + $65=) $545. That's more than we typically pay for a service call without a home warranty.

Great experience with service performed on my AC unit. The technician that serviced my AC was prompt, efficient, skillful and fast. Very pleased with the work done, but not too happy about the steady price increases over time with Choice Home Warranty. Started out at $43/mo to now $63/mo and from $75 svc fee to now $100 all with no notice. And I've only had them for about 2 years.

The dryer stopped working in the middle of a cycle. I submitted a service request via the web site and within 90 minutes the assigned repair company, Dena Appliance Repair, was onsite to address the problem. The tech made the necessary repairs and things were back to normal in less than two hours. Hard to beat that kind of response.

PB there 7/21 MON, 10:31 to 11:26, Customer stated refrigerator has an 82C error code, and ice maker doesn't work either. Found unit pulled out and unplugged. Plugged in and found 82C error for inverter fault. Found compressor pulling locked rotator amps while running creating fault. Recommend new compressor, inverter, drier, and icemaker replacement kit at a minimum to repair unit. My claim was denied for none normal wear and tear. I called the service company. Their comment was, how can there be non normal wear? And tear, you plug a refrigerator and left. Let it run. There was nothing non normal about this. Very dissatisfied and want to take this to the next level.

I appreciate that the Choice Representative called me back before the Afternoon, however, The earliest they could get me an appointment was 4 days later after my sink has backed up. That is too long to wait for someone to come deal with a water issue in your home. I think they should have tried to find me someone who could come at least in one day after the issue occurred.

What Choice Home Warranty has to offer does not meet my needs. 1) When my HVAC went out, I had to spend most of my money to get it diagnosed as needing to be replace so this part of the benefit did me very little good, as far as I am concerned I had to pay for my base call charge and to follow their procedures to run up a bill I knew would result in a decision that the HVAC needs to be replace. I do not consider that home warranty costs, it is the cost of their procedure which is really a cost of doing business and has nothing to do with a Home Warranty repair. So the value is just not there. 2) Before I had my HVAC replace I had it go out a couple of times and it took more than a week to get someone out to repair it, that is their procedure also. In the heat of summer, that does not cut it.

If you're looking for a company that promised you the world and give you nothing. Then you've come to the right place. It is the worst company ever. There is no build back better with this company. We had a refrigerator the went down. It took over a week to get a repair tech out. If you talk to anyone you are transferred out of the country to someone in China. They then sent seven other technician out over a period of 2 months for our main refrigerator. The last company came out said they could fix It for $1,100. Choice warranty did not want to spend the money on the repair. Refrigerator is a freestanding Frigidaire we bought it for the name and the quality. The unit is 3 years old. Choice home warranty opted not to repair it.

I applied for service online, got prompt reply and service was scheduled after having to haggle about the cost going up from $65. To $100. Without prior notice. I called the customer service department to complain about that. They reduced it to $85 but that is still a lot. Repair person was on time, quick, and the refrigerator lights were repaired. We are satisfied with the company that came out and repaired our refrigerator.

Worst service when it comes to claim. Best when there is no claim I made a mistake buying this. This is the worst home warranty I ever had. When it comes to claims. They have N reasons not to pay. I made a mistake of buying this for 3 properties. I bought long term plans but when it came to claims found it was waste of money and they don't do what they say.

CHW was very good at getting the contractor to home and approving the replacement of my hot water heater. My concern is the $576 of modifications, I don’t think I received. Believe it was inflated, especially when the plumber didn’t know what I was talking about. Just seems strange to me. They did replace the pan only because they destroyed the one I had. I could go on but I won’t.

I am not happy with this company at all. I needed a water heater and I have to put out 1100 to get fix. I asked for a cash buy out, all they are giving us is 575.00, looks like we are paying for everything. They say they give you a peace of mind, well our mind is not at peace. Going to another company, we were lied to.

I decided to go with Choice Home Warranty. They told me they cover everything that I needed so I signed up with them from November/2024. I have made call to them when I needed my air condition and washing machine fixed. No one even came to fix it. Still broken. Worse company ever. Would not recommend them to my friends or family or to anyone who wants extended warranty. Don't waste your time with this company. Just scammers.

Choice Home Warranty continues to bill after Policy has expired. I have reported this to my AMEX so that this company is blocked. Policy #: **. I believe the Policy expired Feb 1, 2025. I have also attempted to place a call to their customer service Dept but no call back so far. Terrible customer service when you are trying to reach a person to speak to.

He answered all questions and gave me the best bang for my buck. He explained what the warranty covers in great detail, he also made sure the person that referred me got his one month free! He really was easy to work with! I would definitely refer him and the company to others!

The tech that came and cleaned out the bathroom drain was extremely professional, friendly and knowledgeable. I would highly recommend them to my family and friends. The tech put on booties on his feet so that no dirt came into the house. My only complaint was they were not on time, but it was not the technician's fault.

Ceiling fan in my family room stopped working. Electrician checked to see that electrical box was working and it was so determined that fan was "dead". I had replacement fan so he installed that one. Very professional & did a great job & cleaned everything up to put in garbage.

I'm impressed! The heating element wasn't working. Ryan knew exactly where to look and what to fix. He took the entire oven out of the wall and checked all the wire connections to find one was not connected. He even noticed the microwave wire was not completely attached and fixed it as well. He finished within 20 minutes. Thank you!

I just started with this company, so I can't comment on their service providers. I am cautious of the salesperson, though. He seemed friendly, but he said he would match a quote from another company, and he didn't. He did lower the initial quote and the service fee, so it took it as a trade off. He also sold me an extended policy, so I hope this company doesn't go out of business.

He really didnt have to do much but he was here exactly when he said. That's a real plus. He contacted me twice before coming. He identified the problem immediately. There's not that much more to say because it was a very short and to the point visit on a Sunday!

Work done was excellent. Repairman was knowledgeable and pleasant. Policy on was constitutes plumbing system needs to be reevaluated. Policy states coverage inclusive of plumbing within foundation. Work done was within those parameters. I even researched the definition of what a plumbing system is in Delaware. The contract contradicts legal definition. However, I was still charged. I have filed a claim.

Excellent service. Choice staff very nice and professional. AC tech was knowledgeable. We are pleased with your recommendation. Service was effective and efficient. Choice staff very knowledgeable and helpful answering questions about the issue. We are recommending Choice to family and friends. We wish you all good luck and peace and happiness.

I cannot get service for my AC. All Choice keeps saying is that they are doing their best. But I am the one without AC. I have had to spend money on portable units. My electric bill has gone up and still choice has done nothing. No one calls me back with good news. No one cares that it is miserable. But we still pay our monthly amount. So I am very dissatisfied with the service. It would be nice for someone to call me and tell me we have a person on the way.

Repair guy and his assistant were very knowledgeable and efficient. My dryer was running too hot. They took it apart and found it was the motherboard. They will be back with a new one this week. They put my dryer back together and left the place clean. Choice Home Warranty is the best. This was my first claim and they sent someone out 2 days later.

I hate the new automation system that does not allow you to speak with a human being. Sometimes there are questions and even the on-line questionnaire doesn't satisfy your needs. Then you're given an agency and given a day/date/time that they will come out but no prior phone call. There's no human element. Disappointing.

The overall experience with this company is sub par. It is very difficult to get them to approve ANY repairs and I was transferred more times than needed. I will not renew my yearly subscription. The technicians that were finally sent to complete the work were 5 stars across the board. It is unfortunate that I had really unacceptable service before I got my needs met.

The website is really easy to use and I really like being able to pay for the service fee before the arrival of the repair person and the appointment. Filling out the claim form is also easy to fill out after getting the necessary information for the claim. I was able to update my profile easily and quickly.

Contacted company and spoke to their rep who was very helpful and polite.... Advised them of what I needed to be done and they informed me that they would contact one of their contract companies so that a work request could be filled.... They also advised me that I would receive an email when a contractor was contacted....

Horrible scammers. They sent a guy to my apartment that took my money and disappeared. It turn out that they don't even screen their service provider. This guy had give an address that was an KFC outlet.

I'd already spoken to competitor agents from other companies and their sleazy tactics, lack of listening skills, caused me to hang up. Your agent Austin was polite, funny, personable, and managed to upsell me to an extended warranty in a manner that made me think it made sense. I've already given his name to a friend. Now, if the service is this good (should I ever need it--and believe me, I'd rather not) I'll think you are an all around great company.

Choice is OK. I have an issue with the companies that work for them. It took me at least 3 weeks just to schedule a service for my freezer!! I sent multiple emails with detailed information about my freezer and what is wrong with it yet when the serviceman finally got here he had never heard any of that. We knew it was the gasket, which we said in our emails, and the serviceman agreed. But now he needs to order it so we will have to schedule another appointment to have it replaced. Thank God we are directly with him now and not the company. They would email saying they are trying to set up an appointment with us and to call them but every time we did, there was not a way to leave a voicemail. Very frustrating to say the least. 🤬

We have had Choice Home Warranty for years. They are very Good, and have good service. If you're looking for a Home Warranty Company, this is the best one I have ever had. Call Choice Home Warranty. You will be glad you did!! I have had other Warranty Companies, but they just were not good so I left and went to Choice.

I am very happy with the overall process and quick response. However, in a previous claim, there was constant communication by phone. I knew what was happening, when it was going to happen and how it was going to happen. With this claim for a stovetop microwave not working, no one has verbally spoken to me except the technician that came to the house and told me “someone would give me a decision of fixing or replacing the microwave by phone or email”. They usually make decisions pretty quick, and after several days went by of checking my emails and waiting for the phone to ring, each time I called to inquire about the decision with the Support/Claims department, an automated voice would tell me to “leave my number and someone would return my call and if I remained on hold the line would disconnect.” This happened 3 times. No one ever returned my calls.

My tech was great! The wait time for service was ridiculous and not acceptable. Temperatures over 100. I chose this service because I was told 24 hours. It was 2 dangerous hot weeks. I can't continue with a service that is not empathetic. I was given several times throughout the day that the tech would arrive..

Response was swift--same day! Was surprised that the Technician came that afternoon. He did a complete inspection. The motor had died. Showed my husband where the filters were and how to change them. Unit was on the fourth floor, not outside. He took pictures. Did not know that was necessary. Unfortunately, claim was denied.

I like the prompt response I get, and all my service people have given excellent service. No hassle, quick service and good results, what’s not to like? Congratulations on a great service. Unusually, in today’s world, just as advertised. It makes my life much better, and basically worry free on that front.

The 2 men were actually able to come one day earlier, and they appeared to fix the problem of a clogged pipe. My issues were they asked if we had vinegar or Clorox. Fortunately we did, and they used it, but this should have been provided by repairman. Additionally, I thought I had received an email from Choice that this particular service was free. Usually I prepay, but the repairman said the service was $85.00. I paid, but I would like clarification. The repairmen were courteous.

I recently filed a claim for my leaking dishwasher. After the technician visit, your company decided that it would be better to replace it rather than repair it. I received an email stating that I was going to get a Lowe's giftcard for $259 in 30-45 days. My dishwasher is a Bosch and when I looked on Lowes website the cheapest Bosch dishwasher is $550, with an additional $200 for installation and $50 to take my old one. So $800 total! This is $550 out of pocket that I am going to have to pay in addition to the giftcard I am supposed to receive. I do not feel like this is right. I should be receiving a giftcard to replace the same model that I have with no additional charge for the dishwasher itself. I am not happy about this and meanwhile I am STILL waiting on my giftcard. I'm starting to wonder if it's even coming.

I had a problem with the supply valve and flush mechanism on my toilet. Choice made and rescheduled 4 appts and the plumber finally showed up unexpectedly 4 days before my supposed appt. He said he had been here once before, but I work from home and I'm always here during the day. It was my first problem and I'm not at all confident that if this was a real emergency, like hot water, refrigerator, or AC, that I would get any faster service. Only time will tell. My problem was not with the plumber. It was with the scheduling.

I needed my AC compressor repaired and the process was so easy. Repair person showed up within the window given, communication was great, and AC was repaired easy. CHW is always there for any and all repairs. Their communication is always clear and concise, price is always given upfront, and their service techs are professional and they get the job done every time. This time was the AC compressor, but they have repaired my fridge ice dispenser several times and will be repairing my sump pump and my gas fireplace in the near future. Highly recommended CHW as a home warranty company.

Excellent customer service and easy to sign up and great price for the protection. Great coverage too. Uri was very helpful and knowledgeable. He got me the best monthly price available and it's affordable. I feel much better knowing that I have coverage if anytime in my home breaks including washer/dryer, plumbing issues, hot water heat, built-in microwave and so much more. I feel confident that all my appliances are covered.

My LG repairman came a day early. Made the best of being in my location which saved me my entire Friday. I was so thankful. Mr. ** was very professional, polite, and got my leak fixed in no time. I was very happy with the results. I highly recommend Choice Warranty for any and all repairs….

To be honest, I didn't want to waste my time doing this because I've had nothing but bad experiences with you all when it comes to getting things done and wasting so much money on dispatch fees. And what really made me be done with you all, it's the fact that you didn't treat an emergency HVAC (no AC) servicing during the HOTTEST recorded days of summer, and me having to wait 2 ½ weeks with inside temps of 92° F (of course I bought a little fan) just so Sears personnel to tell me that just because my fan is powered and spinning, that would cause my claim to get denied.... I'm just so over wasting my money with y'all and would just rather Google how to fix whatever for next time.

I've enjoyed having CHW cover my home, and I appreciate the refund given to us to replace my refrigerator that no longer works, but the time for the refund to come could be a month or more. We would love to get it sooner, but we understand a little about banking and computer.

The tech who serviced my garage door opener phoned when he was 30 minutes away and arrived exactly as predicted. He was very polite, professional, efficient and very knowledgeable of the garage door opener. His repair was successful and timely! The inspection of the entire system was appreciated along with the detailed cost for maximum proficiency.

When placing a claim on my dishwasher which was not draining, I first had to wait almost 1 month for an appointment for July 11, which is ludicrous. Then when the guy finally showed up, he had a part that he thought would solve the problem (but hadn't even looked at the dishwasher yet. 50 minutes later, he tells my husband he needs another part and will be out August 1. I told him I was not waiting that long, since it had already been a month. He finally had the appointment rescheduled for 7/23. I hope it works, as he left my dishwasher looking awful and out of commission.

I am not happy that repairman came, checked refrigerator and said he'll be back in about a week to fix. Meanwhile l have to try and keep food cold in ice chest which of course means you can't regulate temperature on your food. I would like to know why it takes that long. And why l'm not offered a refrigerator to use in the meantime or a compensation for foods that have to be thrown out.

No AC for 3 weeks! I am not one to write reviews, but I want to make sure that everyone knows what they are getting into before getting this AWFUL home insurance. We are still waiting for our air conditioning unit to be fixed, and it has already been three weeks since we filed the claim. We were finally allowed to find our own technician after almost two weeks of waiting for them to assign us one. They then decided to deny our claims stating that we already had the unit fixed before approval.

I was pleased with how easy it was, however, no consideration was given regarding a date or time. I am only assuming that someone will contact me and I will be able to provide a day when I will be home. It is not explicitly spelled out after submitting the claim.

The repair part was still under manufacturer warranty. The customer service person was very helpful and friendly. She explained everything and followed up with me. I have nothing negative about the experience. I hope if I have to use this service again the next representative would be this knowledgeable.

I placed a claim online and it was easy. However prior to placing online I tried to call in to ask some questions and I was never able to speak to a person. I had some questions concerning my claim. The hold time was ridiculous and I did leave my number to get a call back but I never received one. I needed some clarification on however to address my claim because it is a plumbing problem. I have a leaking shower head and spout but I also have a running toilet in the same restroom. Does that count as two claims or one because it is the same restroom. It would have been nice to talk to a live person before placing the claim.

Professional, knowledgeable, Aaron ** & staff all have professional people skills. Aaron was patient when explaining how to work the new thermostat .. Aaron also arrived within the timeframe given. When Aaron arrived he listened to me about what was happening with the air conditioner & thermostat and fixed the problem. This is only the next day but it seems to be okay.

Had to wait most of the day for the plumber. He was courteous and finished very quickly. I was surprised that the price went up for service. It was $75.00 in the past now it is $100. Also would like to speak with a representative instead of automated service when I call.

Someone came out to look at my AC unit and said it needed a compressor. They advised that Choice Home Warranty would contact me about the issue. The unit has not been repaired or installed yet. I would recommend friends in the future depending on the progress of Choice Home Warranty.

I spoke with two different agents. They appeared to be in competition. The second agent seemed to be totally unaware of the discussion and offers from the first agent. This does not make me feel confident in your business. The two gave similar results as to cost but policy duration differed. I am uncomfortable with this uncertainty.

We have been without AC since 7-4-25 with daily temps in the 90s, can't believe that you are not able to call, text, or email us on the progress of our claim. Then when I look at the website, it shows that our claim has been approved and closed, when no work has been completed. Your follow-up has been very poor.

He was very professional, polite and knowledgeable of the problem. He explained the problem and completed the job in a timely manner. Very nice young man conducted business professionally. I I Would definitely recommend him and the company he works for. Man of good character, very competent and professional.

Since Blake has been here before, I knew what expect from him. He was knowledgeable, professional, and conscientious. I don't want to give Him a bad review, but I had a call previously scheduled for July 2. It was a 'no-show', and I didn't receive cancellation notice until July 3.

It took a minute for you to find someone available to come out, but we understood how that is this time of year. Maurice from MPH came out, exactly when promised & within an hour was gone and our home was cool again. He couldn’t have been nicer & he was quite knowledgeable. We slept so well again.

The microwave only worked to heat up 2 things following the repair visit. Nothing was done to the machine itself. Only a small plastic device was placed inside and emitted a red/orange color and my microwave only worked to heat up food twice then stopped so I have to say that the machine hasn't been fixed and the small plastic device certainly didn't fix any problem. I was told my dryer needs a timer and I am waiting to see what's going on with that. I did tell the tech that I would not be happy if the microwave stopped working again after he left. It only heated up food Twice!!! It has not been repaired!

Caleb from Zeigler was great. He provided excellent communication. He quickly figured out what we needed to fix the leak. He was knowledgeable, professional and courteous. Got our problem solved quickly and offered sound advice. We would use him again even for non warranty work. Hang on to this one - he's great!

The Technician was very knowledgeable and professional. He made every effort to uncover the issue quickly and efficiently which he did. I have recommended the technician and Choice Warranty to family and neighbors. I renewed my warranty last year for another 3 years because of previous Good service by the technician for another issue.

They want to replace the dishwasher but won’t give me the money to do so for a month and it won’t even cover a dishwasher price. I had to spend 2 fees to get them to do what should have been done the first time. I’m not very happy with this process.

If zero was an option that would be my rating! I filed a claim last year for my AC. I paid my fee and a Technician was sent out. Here it is again almost a year later and I had to place another call for my AC and pay another fee! The call was made to create a claim June 21, 2025. At the writing of this review almost 1 MONTH later I still have yet to get a resolution and I am still without AC. You have to make multiple calls and deal with AI just to get a live person. The contact policy is frustrating because EVERY TIME you call you will have to start over with a new person and your frustrations are recreated. A company was assigned Juan HVAC and it was the worst experience ever!!! I initiated contact and when I finally reached someone 30 minutes prior to the end of my 4 hour wait window, I was blown off with no follow-up from the Company!

Our tech was very professional and friendly. A little hard to understand as I’m not sure where he is from but he was patient with me. Had to order a part but said it should only be about 3 days. Waiting to get back with them to come back and complete the process. Will finish my review when the process is complete. Expecting good results.

Signing up was easy. They covered everything my old warranty company did for 1/3 the price. Hope I don't have to need them anytime soon. Printed out policy and kept electronic copy. I'll wait and see if I get the $57.36 credit that their email said I would get. Business is business, bottom line. For the customers, it's satisfaction with the contractors that will be coming to my home.

The reason I gave 2 stars is the sears guy was awesome. I had to wait 8 days without air and then you denied my claim to fix which is ridiculous. Unfortunately I am going to be looking into another company. I called also to request an appointment sooner and you said none were available.

I called to put in a service ticket on Thursday and my Air Conditioner was being serviced on Friday morning. I am very happy with the service and I will be telling my friends and family about this company. Thank you so much for moving so fast and getting me out of the heat..

I put my first work order for my electric problem in June and was set up with Ortiz Services after waiting and waiting. No one ever showed up. After waiting again I was reassigned to Adrian ** in San Angelo who did come and diagnosed it and then Choice denied the claim. Of course he traveled over 2 hours I had him repair and paid him out of pocket. He was good but Choice I feel was a mistake.

My AC fan suddenly stopped working, and I filed a claim with Choice Home Warranty. They promptly assigned CMI Air for the service. The technician arrived on time, diagnosed the issue quickly, and replaced the faulty part with a generic one. The repair was done in no time, and the AC is working perfectly again. Very satisfied with the prompt service and efficiency

In my first few months of owning my home, I have experienced unexpected breakdowns that were resolved with my warranty, saving me money. All that plus great customer service! My issues were no hot water, then a leaky garbage disposal, and most recently some electrical outlets have quit working. Thank you Choice Warranty for your incredible service!

We appreciate the swift approval of a replacement washer. We have not received the gift card nearly two weeks later. The technician was nice and knowledgeable when they came to the house. The approval was swift but the next steps to wait for months for the gift card are unreasonable.

Bad Start.. Tech was en route but his truck broke down and had to be towed, unknown at that time, so he couldn't make it. Until a day later; "BUT" after the rain came sunshine; The tech (Bill) was very courteous and attentive to what was being said, he had that Line cleared out in no time. Worked in a professional manner also. Thanks Bill..👍

I contacted Felipe who walked me through the product. I found out it is way better compared to ARW. It covers more and cost less. It is the best I as I have a bad experience with the previous two. Keep up the good work. I will always mention you to family and friends.

My husband called to request service on our ice maker inside our refrigerator. The young lady he spoke with was very nice and prompt in getting his request taken care of. He has already received a call from the service company that is going to take care of the repair

Plumber was on time, professional and knew exactly what the problem was. He fixed it in a very timely fashion, and left the area clean .He then explained what the problem was (before he fixed it)). He showed me what the issue was, it was quite clear where the leak was coming from.

I have had problems with my heat pump cooling. After two visits in two years, the technician determined system has a leak. I'm hoping that CHW approves the request to find the leak and repair it rather than just recharging the coolant. As of now they have not. I pay $75 every time it's charged. The efficiency of the unit degrades over time. I hope this is not a stalling tactic by CHW and they will fix the problem.

Choice warranty will not cover labor for parts with manufacturer warranty. They have twice now not covered items that other Home warranty company will cover for. Do not purchase from them! They are slow at assigning someone to repair the items as well. It has been a complete waste of money.

Steven called to let me know he was on his way. He evaluated the situation, refilled the Freon and devised a fix for a leak. He was professional and polite. He is clearly skilled in many areas and willing to get the job done. He assured me I could call again if the AC was still not cooling properly.

I had no trouble getting in touch with CHOICE to file a claim, which I really appreciated. Wasn't that easy with my old warranty company. The young couple that came to fix my AC Unit, were really good, kind and through. I would have them come anytime. Thank you very much.

The technician was prompt and efficient. He thoroughly explained the source of my problem and quickly eased any fears I may have had. This was not the first time this company (Harris Plumbing and Drain Care) came to my home and I would HIGHLY recommend them. CHW is one of the BEST decisions I could have made when purchasing a home warranty protection plan.

The technician was great. The issue is not resolved because he had to call Choice for a cost authorization, which should have been 20 minutes, but wasn't. He left so I have to make another service appointment for next week (7/22). Choice didn't provide that work cost authorization until 3 hours later.

Gentleman was informative and helped to save me some money on my final choice. He was both kind and patient with me. He made me feel assured that I had made the right decision to come with this company. He saved me both time and money and I had a good experience with him.

I own a home and being disabled, I needed peace of mind knowing that there was a single number I could call for any necessary repairs. The idea was appealing as it would help offset potential unexpected costs.

Hands down, Leigh from Gizmos Appliance repair is the best service tech I've ever dealt with. We were lucky enough to get him when our washer broke so I requested him when our dryer broke and he continues to impress. Arrived early and came with parts in hand to make it a one-call fix. Couldn't be happier.

I called in to Choice Home Warranty to get the details on a quote for coverage on our home. Greg H. answered all of my questions and was extremely courteous and helpful. He also saved us money by giving us additional options. I am confident we will be a satisfied customer for years to come.

I went with Choice Home Warranty because our daughter lived in a different location from us, and we wanted to ensure she had help with home repairs without our direct involvement. Along the way, a salesperson convinced me to extend the coverage to our house and another daughter's home too. I've been with Choice Home Warranty for several years. My current plan, lasting until 2026, followed a previous one which was about two years long.

I'm pleased with the service facility for adjusting their schedule to accommodate me. Still waiting for feedback from Choice to approve what and when the repairs would be done. The service company worked faster than Choice. They’re usually much faster in getting back with their clients. Hopefully I will hear from them today so we can get the ball rolling into one direction or another. Thanks so much for the questionnaire service. The more feedback the better so the company understands what's happening with their clients moving forward.

Anthony ** was most helpful in answering my questions. Liked the coverage from Choice. Choice Home Warranty offers a total plan with good coverage for the home. This is very important for retired people on fixed income. Hopefully I will not have to use Choice Home Warranty but I like the thought of having someone I can depend on that they will be there when I have a problem. AFTER ALL THAT IS WHAT WARRANTY MEANS - I WILL BE THERE WHEN YOU NEED ME!!

I highly recommend Choice Warranty. I have dealt with many other warranty providers in the past and Choice Home Warranty has been amazing at all levels. Thank you for taking what could be hard time for a homeowner and making it smooth and stress free, I recommend Choice Home Warranty to all my peers.

I found Choice Home Warranty online and over the past two years since I got them, my experiences have been mostly neutral, as I haven't required significant assistance from them often. I've filed a couple of claims, yet none required substantial funds from the warranty company. In the instance involving an AC unit, the issue was resolved under their basic service fee fund, with no extra expenses from their side.

My sister in Florida had Choice Home Warranty and recommended them to me. Having been with Choice for about a year and a half, I've had no significant issues with their customer service. Every time a technician was sent out, the service was generally proficient.

I've been with Choice Home Warranty for over five years, and I can confidently say my experience has been consistently positive. Their customer service has been nothing short of excellent, as they have efficiently addressed any issues I encountered. The technicians they sent were always professional and polite, making the entire process smooth and pleasant. Everything about my interactions felt just perfect. They were very professional and polite. Based on my experiences, I'd highly recommend Choice to others.

I've had Choice Home Warranty for about six years now, and they charge a lot. I currently hold two accounts with them. I paid one policy in advance about three years, and I pay $58 a month for the other one, which is a lot. When I first took on the warranty, there was a promise that, as a senior citizen, I'd be charged $45 for life. However, that amount has increased to $85 for one policy and $65 for the other, which feels unfair compared to original expectations. In a past interaction, I was told that nobody was coming to my house for $45. That was a couple of years ago.

The technician was fantastic, but it took a long time to get him. The work was performed very quickly and efficiently. The technician was here on time as promised. We have cool air now in my home. I will contact the company directly to perform the routine maintenance for the portion of my claim that was denied.

My AC went out and I was assigned Julio with Stone Cold Systems. He came out and was quick to diagnose my issues, recommend the needed parts, coordinate approvals from my warranty company, make the repairs and get it all done in less than 2 hours. He was friendly, knowledgeable and had great customer service. I highly recommend him and his company for future AC service needs.

Most affordable Home Warranty company. I love the fact that you can purchase multiple years of coverage. When you file a claim they get back to you within 24 hours. They have a very reasonable service fee compared to another company that I perviously used. I would highly recommend Choice Home Warranty to my friends and family. If you have any issues or problems filing a claim online you can contact them and get the claim filed.

Technician found the problem of why the dryer wouldn't turn off, a stuck relay, and tapped it, causing the dryer to resume normal use. He ordered a new control board and will install it later! The technician was very polite and courteous and knowledgeable in the workings of the dryer.

Very satisfied with the Professional Plumber who serviced the call. However, very disappointed with “Choice Home Warranty” who denied my Claim based on the Kitchen Drain Blockage not falling within “Normal Wear & Tear”. WOW, the Drain was Blocked and needed clearing. Now, I’m out the $100 Deductible and still have to arrange for a Plumber to unblock the Drain line. #BuyerBeware

I’m very happy with the service. The technician that came out was a wonderful guy. Very friendly and knowledgeable. He resolved the issue quickly. I feel very confident having Choice Warranty when something breaks. I don’t get nervous. I just file a claim and away those troubles down the drain.

Mustafa did an outstanding job! When he determined the issue, he told me he would return in a few hours with the needed parts so that I would not have to wait another day for my freezer to be repaired. He was prompt, professional, and thorough. I recommend Mustafa with no reservations.

Faucets will not turn off water going into washing machine. Installer for new Washing machine says the faucets are frozen and may need replacing. Need to close them to put in new washer. We decided to buy new washer instead of having the old one repaired. I am surprised you can not get a plumber to our house before Monday!

Jason was prompt, courteous, professional, knowledgeable, great attitude, respectful, caring, just all around wonderful. He installed the water 💧 heater in excellent time about 20 minutes. Thank you CHW for having wonderful people ❤️ to work with you. Keep up the great work. I'm going to refer my friend to CHW if they need a home warranty company.

The ac technician was very knowledgeable and explained everything he saw was wrong with our unit. He also told us about his report to CHW and that the problem was not covered by our warranty. We approved the work he recommended and he completed the maintenance. AC is running great.

They are unprofessional and illogical, one of my water pipes in the basement was worn out and corroded and water pressure snapped it and it damaged the other side of the pipe as well. It caused a big leak in the basement. I called them for the repair they came up with the conclusion we don't cover this because it is a physical damage, and we only cover normal wear and tear. So, I called them again to re consider the claim because corrosion is a normal wear yet the lady at first told me the same story again they don't want to cover it because it is physical damage not normal wear and tear and also added, we don't cover well. Then I replied it is not well it is the pipe, and it is part of plumbing, but she rejected anyway.

The company that was sent did an excellent job, very professional, knowledgeable and capable. A+ HVAC and PLUMBING LLC here in Pittsburgh is highly recommended and would use them again if the situation arose. This company came out on a Saturday afternoon and completed the task to our satisfaction. nothing more to say - highly recommended.

The technician today took care of my claim for toilet leaking. The technician advised that the screw that fell out from the tank was causing the leak. Technician fixed the tank, which was crooked also. Looks great. No more leak. I also mentioned to the technician that the sink in that area needed a sink stopper to pass my selling inspection. Well they went ahead and placed the sink with stopper. I'm very appreciative of their work and expertise. Thank you Choice Warranty. And yes I would refer this company to my friends.

Absolute worst from start to finish. They deny valid claims stating "preexisting condition." When they actually decide to pay a claim, it is far less than market value and does not cover the actual appliance/system. They provide ABSOLUTELY NO LATITUDE with plumbing emergencies requiring immediate repair. Customer service seems to have as a goal to explain why claims are denied as opposed to actually helping paying human beings.

Plumber they sent was excellent but when I made the phone call for the complaint, it is a foreign answering service. Several times I told them that I had a problem with the upstairs and lower level bathtubs. This delayed us over an hour once he came to the house. They stated they only had one down. They called me not quickly when it was reported, but it took quite a while. This is the first time I’ve used them since I’ve had them for at least 10 years.

From the very first call to the last one was fast. The appointment was schedule fast and easy. The service tech was very friendly and fast. My pool is clean and clear again. I’m so glad I moved to Choice Home Warranty. Great customer service. Thank you all so much.

It was very easy and simple to select a plan and sign up. Now I have peace of mind if an appliance needs repairing. Choice Home Warranty is highly recommended and I look forward to a long and successful relationship with Choice Home Warranty! I hope their service is good and meets my needs.

I’m giving this company two stars based solely on the price, but unfortunately, their customer service, replacement policy, and communication have been extremely disappointing. After filing a claim for our refrigerator, we were forced to find our own technician, as the company provided no support. Once the repair was deemed unfeasible and a replacement was approved, we were offered a very low reimbursement amount. I submitted an appeal and had to wait a full day to be assigned a case manager, followed by another day for a scheduled phone call.

My plumbing leak was repaired in a timely manner. He also explained why it was possibly happening. He was very knowledgeable and helpful. He also explained what I could do about the drain flies that I was currently experiencing since I had been out of town for a long time. He explained everything he was doing every step of the way so I knew exactly what was happening during the repair.

Submitted a request to have my ice maker repaired. It was determined by the repairman that the unit needed to be replaced. Choice warranty said it was under warranty by Samsung. Samsung said it is not under warranty. I have a $3000 refrigerator that won't produce ice. I have been a faithful customer of Choice warranty for over six years and now I can't depend on you to honor our agreement. Not happy. ;(.

Always very professional and very responsive. The people that do the repairs are professional and responsive as well. I am very grateful for the type of work product the technicians accomplish and professional service that is provided by the vendors. Thank you Choice Home and I will recommend Choice Home to my friends and their families.

The service man was on time and fixed my air conditioner in a timely manner. I have used First Class Service before and they are always very professional. I would highly recommend this service. Thank you Choice Home Warranty for good service. The best home warranty company I have had.

Call experience with their sales team, pleasant and professional as you would imagine. Actual results with using some of their vendors/partners (no, not all) they assign, have been surprisingly poor. My understanding is the bulk of my own personal experience and the purpose behind my review is who the warranty company (CHW) is sending to your home. Again, not always, but usually the vendor experience for me, is not one where I'm happy I signed up. And there isn't much ownership to rectify the issue when trying to voice your concern to CHW. CHW business model makes sense, but for me as a customer, the end results have been most often disappointing.

The tech from Cool Water was fabulous - found the problem and took care of it in less than a week. I paid $85 for the diagnosis and Choice took care of the new motor. Would have liked to include another appliance on this claim and was disappointed that I couldn't.

I reviewed many plans online and this looked like the best. I recently had an AC problem and a refrigerator problem, which cost me well over $1000. I spoke to Tracy **. She couldn't have been nicer. She explained everything to me and assured me that if I had a problem, I could contact her. Your company got so many positive reviews online, as well as from AARP, and Consumer Reports.

Very pleasant on the phone. Answered all my questions at the time. Great customer service! Looking forward to the experience to see if what was said is really the case. About the offer was fair. I like the fact that they did offer the lock in option for three years. However, I was unable to do this, but it is nice to have the option. Everything was explained very clearly and he seemed to know what he was talking about. Good morning.

The techs recently came out to work on my dryer and washer. While they fixed the dryer, the washing machine was unfortunately not repairable. Choice Home Warranty demonstrated their commitment by providing me with a gift card to a Lowe's department store, which was a decent resolution.

The tech was very nice and got the job done, he saw what was needed and handled it. He listened to us and knew what to do to resolve the problem. We would recommend his company in a heartbeat to someone wanting to get good service. They can in a timely fashion and got the job done quickly

Be careful as they will deny a claim even if the appliance is covered. Also, you may need to not only get the item fixed but also pay to get your own technician to diagnose the problem. In my case it was the central air conditioner and I ended up paying $75 for the Choice technician to tell the central air is not working and then Choice denied the claim.

Mike was able to diagnose and correct the issue right away. He was polite and professional in his work. When I asked him to wear a mask, I was going to give him one of mine, but he had one of his own. He went right to work and finished the job very quickly. I was glad he was the person who came. Great job!

I called in to have my service plan transferred to new residence. The customer service representative was rude, over talked me, did not have appropriate listening skills and begin to insult me with demeaning comments. I asked to be transferred to another representative and he rudely transferred the call. The second representative defended the previous representative attitude, however he did take care of the issue. I gave a one star rating reflecting the behavior and not the company in general.

I have had an awful experience with Choice Home Warranty. You can not speak to an actual person. You can only leave a telephone number. No one will call you back. I left my phone number multiple times over the course of several days. I had to go ahead and get the problem fixed, and they do not want to reimburse me. I filled out a call for new service, and a person called me immediately. They scheduled an appointment call with an agent. The agent was late calling me, rude on the phone, and said you will not get reimbursed because you should not have fixed the problem. I had to email the representative to remind them of the appointment.

My wife called in a claim around 9:00 am for our a/c unit; we had an appointment set for between 11:00 am - 2:00 pm. Our a/c was fixed and blowing cold again by 1:30 pm. Great Experience. Choice Home Warranty always makes our claims easy, and they are processed very efficiently.

I called Choice home warranty when my AC failed. I had an email within 24 with my ac repair contractor technician set up. The contractor came the following day. My condenser needed to be replaced which was approved under the warranty. Unfortunately the air handler and condenser needed to match so I have to pay for air handler and extra parts and labor… This definitely seems fair to me. All responses along the way have been very quick by both Choice home and Technicolor which is very important to me. I believe all parts have been ordered and I’m on the way to having a working AC again.

It takes entirely too long to be serviced. Took over a week for my electrical work and still no one has came for my refrigerator going on 2 weeks now. And also offering for people to pay out of pocket and if it's not approved we won't get our money back for what we paid for when we paying it to this every month. Make that make sense. It's not adding up for me. Why does it take so long to be serviced. We have people out here for everything.