Choice Home Warranty Reviews

Neil was very informative, patient, kind. Explained everything in detail for me to understand and the different plans and costs. He waited patiently for us to discuss the options and decide which plan to go with, and we decided to go with the yearly plan. At this time we are very happy to join the Choice Home Warranty group. Thank you very much for all your help and information. Jim & Gina

We got a year of CHW coverage when we purchased our house in 2022. We renewed for two years because a lot of our systems are old, and we expected we'd need replacements. Long story short, we ended up needing a dryer replacement. They began by offering us a $335 Lowes gift card to replace it. The cheapest dryer (sorted by price low to high) on Lowes' website was nearly twice that much.

Daniel ** was a great customer service representative. I had an AWFUL experience the previous day with another representative who was so aggressive on the phone that I hung up on him. Even though I hung up, he continued to contact me back about 5 times but I just ignored the calls. Nevertheless, when I received an email today from Choice, I decided to call the 800#. Daniel and his manager apologized several times, gave me a better rate and now I am a customer. Great customer service Daniel.

The young man who came out to repair our heating system was wonderful. He went out of his way to take care of my tenants, one of which has health issues. The repairman wanted to make sure that they were my tenant did not have to live in sub freezing temperatures for another night.

The first technician that was assigned was a no show with no courtesy call and did not even respond to a text which his phone requested. I called Choice and explained that I no longer had confidence in them and would they please sent another company. They did promptly send one. Matt ** responded and kept his appointment even keeping me posted on his estimated time of arrival. He promptly diagnosed the problem, placed the claim. Choice got back to him within 30 minutes and gave the ok to order parts. Matt called me and told me he had ordered the parts and when they are delivered he will get back to me to install them. He estimated within one week. Matt was very professional to work with. I will be referring my friends to him and telling them to stay away from the first company. Referring your friends is the greatest compliment.

Not good. Too much money out of pocket. I thought I was giving up to 500.00 to 3,000.00 cover but I was told that's heater cost 2,000.00 and something. I'm still paying 975.00 that's almost thousand dollars that's still too much out of pocket that's was the main reason I got the warranty to help me when a big problem happened.

The technician came to assess the issue and discovered that the garbage disposal needed to be replaced. He was professional and explained everything when the job was done. The job was completed and we tested it to make sure that everything worked.

The technician provided excellent service. He was truly thorough with his diagnosis of the issue with our appliance. The previous technician did not do a good job at all. Now Choice decided to replace our appliance, but offered a few pennies toward the true replacement amount causing a hardship that is truly unacceptable and not the type of service we expected from a company that claims they are at the top of warranty companies. I would not recommend them moving forward.

I expected Choice to replace the stove with a like item and cost. I was offered only $338. My research showed a comparable gas cooktop stove varied from $600-$1000. Their policy is to DEPRECIATE the item based on age. I was never informed of this until my gas cooktop stove broke. Tried to negotiate for $450...they would not budge a cent from $338. If you don't have a boiler system for heat, go with American Home Shield.

My fridge needs were met. The issue was addressed. The contractor was very pleasant, personable and knowledgeable! He not only helped address my issue, but patiently taught me helpful information to care for my appliances.

Perfect service from Michael **. 2 thumbs up! He came to my house as early as he could. He diagnosed the issue very quickly, ordered the part (Thank you Choice Home Warranty for approval it). He visited my house to fix the issue late in the evening so that I can have a warm night.

My heat went out on a Thursday evening. I called Choice to ask for help as the temperature was down under 50 degrees. I waited all day Friday to hear from anyone and by 4:30 still had not heard from anyone about coming to fix it. I started sending messages to their home office. After a number of these messages I finally got a call from a local heating company that made an appointment for morning. Another night without heat. I told everyone that I had a NEST and the gentian came out without any thermostats and then had to leave and go pick one up. The most basic Honeywell that is on the market. The workman was great the replacement was way below my expectations.

You dispatched a very good reputable vendor and he corrected the issue promptly and I paid him the $85 service charge. He called in to report it and you will not pay him and that is unacceptable! Pay him what is due to him. I will definitely use his services but will not use yours!

Technician was courteous and thorough. He explained the problem and serviced the unit. He let us know we might have to get the vent on the roof checked but he could not do that due to our tile roof. His notes to his company enabled us to get someone who could check the roof venting.

Very knowledgeable and helpful explained everything thoroughly. Was unable to fix washer but did share information on future products to buy. Did explain about front load washers and problems with them. Explain about proper loading and off balancing. Explained about detergents VS pods VS Detergent sheets. Offered several options for future.

Choice Warranty doesn't have any plumbers in Rochester, MI area. Getting their vendors on weekends is a big issue for any kind of problem. But they allowed to hire my own vendor after 1.5 days but their approval process for diagnosis provided by vendor was real fast. In past I have used their reimbursement process and it was smooth.

He was on time, even with the snow and icy roads. Very knowledgeable about my issue. My dishwasher was leaking and to find out that I needed a new one. It was 14 years old. Highly, Highly recommend him for future work on plumbing. He was honest about his recommendations.

Choice told me one date/time and told the tech something else evidently. I had to spend an extra day without heat. I think the same confirmation email should go to both parties to avoid this kind of irritation.

The agent was very helpful. All my questions were answered. There was absolutely no hard sell by the agent. I appreciated that there was no pressure to buy. I would recommend this plan as far as the ease of obtaining it. I was pleasantly surprised that the cost was lower than I had planned on.

I have service with American Home Service. I am paying more for an expert tech to come out and assess my appliance. When I realized the Choice Warranty offers pretty similar service at a lesser cost it makes good sense for me to transition to Choice. So I called and became a member in February 2025.

I have been very happy with the service that I have received from Choice Home Warranty. Almost all of my issues have been taken care of in a timely and efficient manner. I have coverage on two properties and been very happy with the service on both. I feel that the investment in the insurance on the properties was definitely worth it.

After speaking to the salesman and explaining my dissatisfaction with my existing home warranty experience, and stating that I very much disliked calling a call center and speaking to someone in another country, and having difficulty getting people to answer questions on the phone, the salesman told me that Choice has only US-based people answering their phones. He also said they answer quickly and respond accordingly. Fast forward 24 hours after signing up, I decide to call in to customer support to see how they respond. After a number of AI-generated calls and over a half hour of waiting I left a callback number. When They DID call back, it was a call center based in the Philippines.

This company is wonderful, they are always ready to help. They schedule repairmen quickly, who fix whatever needs fixed and do it in a neat way, never had a trouble! They get everything working fast. Love them. #1 in my book! Should be #1 is every homeowner's book.

Very friendly, knowledgeable, personable, and professional! Chris was patient while I waited for my husband to come home and assist with the process. He answered my questions, and I felt he was an outstanding employee. We greatly appreciate his help. We are happy to begin our service with your company.

Had to get 2 separate claims with the same company. Had to pay 2 different fees. When I called in, the customer service told me that probably 2 separate reps was coming out for repairs. Still do not understand why I had to pay 85.00 fee twice. Thanks for your time and consideration.

My experience with Home Town Air is horrendous. They did not honor their low price guarantee, the way they put in my AC system that was totally incompetent, it looked like a 5 yr old got loose with duct tape, the install did not meet City building codes and the system has had multiple issues, plus the owner is a jerk to try to deal with. I can't believe Choice uses them. I have filed a complaint with the BBB.

Sam the technician from Dominquez Electric that assigned to our claim for an electrical outlet issue was very competent and successfully completed the work. I will say the representative that called to get us to renew our warranty was a little pushy and felt that calling us on Christmas Eve was a little troubling. We did however renew the warranty for 2025 on our own within our time frame.

They are not trustworthy at least for some customers like ourselves. We have put in two different claims and both claims were rejected for very poor reasons and the first one they made a mistake and I have to call them again and again to explain how it was a mistake then they corrected it And the second claim has been 2 1/2 months almost and they never fix our heating for the second floor. And Customer Service is not reputable. I don’t even think they follow up on what they promise because many times they said they were getting in contact with the tech to come back and finish his job and CHW all they would say was they tried to get a hold of them? They tried to get a hold of them and they didn’t care that we have no heat When they could’ve sent a second opinion if they could not count on the company they had sent out. Too much to tell. I pray that none of you get stuck with them like we did.

Looked at 3 warranty companies. Went with Choice, agent Miles explained their program and how it works. Asked my age and military background. Received super deal signed up for extended term. Very happy that our home is now covered for any breakdowns for the future. I will recommend Choice to a couple of friends. If I make a claim in the future I will write another review.

I noticed problems with not having adequate hot water on 12-25-24. The service technician came on 1-6-25. Choice Warranty will not try and fix it, I am supposed just wait until it is completely broken. This may be a good choice for some people but not for me. I bought this plan thinking I would be selling my house but now I am going to stay. As for me I will just make an emergency fund for home, car, accident, etc...

Choice Home Warranty was very courteous in helping me with the right plan to fit my budget and needs. I will see how things go if I should have the need for repair on something in the future. I will be happy to review again in the future when: if I need their services.

I would strongly recommend against taking home warranty from Choice. Their processes are very lengthy and they try to find any excuse possible to deny the claim. In my case, I filed a claim for the refrigerator ice maker not working. They assigned a technician who came and investigated. He confirmed that the ice maker was faulty and needs replacement. However, Choice denied the claim saying this is part of a manufacturer recall. I contacted the manufacturer and they clearly informed (I have evidence) that there is no recall. They even send the confirmation over an email which I sent to Choice. Still, the Choice team denied my claim. The same ice maker was earlier replaced (about 2 yrs back) by another warranty provider before I switched over to Choice. Never switch to Choice.

I am very unhappy and dissatisfied with the stress I had to go through with this claim, I am a very unhappy customer. I had an 85 and 88 year old freezing in my home for to loss of heat. We had to wait over three days before a contractor could come out. After all that our claim was denied. I am considering cancelling the service.

I have been a Choice Warranty for more than 7 years, and their service has always been excellent. I Have 2 properties with their Home Warranty at this moment and I have no worries about the rented property. The tenants are happy and I am stress free. My primary is also covered by them and I am super happy with their excellent service. I had three properties with this warranty but this property was sold. I honestly recommend this company all the people they sent to resolve any issues in any of my properties are professionals and highly qualify on what they do.

The technician, Hector, who came to repair the dryer called ahead to let me know he was on his way. He was very respectful and pleasant. He went right to work and completed the repair. He showed me the part he replaced before he had me sign for the service and left.

Andres was great. He is a great salesman. He clearly explains the product to the customer and understands the customer's requirements and limits. Also, at the same time for the Company's benefit, he tries to sell additional terms/and products but does not try to push the customer to buy it: excellent balance.

The representative that was sent to my home was prompt and on time they were thorough in their diagnosis and completion of the job. They were friendly personable and answered any questions that I had. they were trained well on how to deal with the public great service and answered my questions on how I could keep my drain running clear, appreciated their advice.

I have been very impressed with your company, you have been very helpful with all your questions and answers regarding the business process. Thank goodness you are still number one in customer service. That’s exactly what I was looking for. Thanks again for being so helpful and understanding about my experience.

Incredibly efficient. Appointment with Tyler, repair person, almost immediately. Paperwork completely approved within seconds for the repair. Large portion of the job completely covered by insurance!!! You're simply great. So glad I have you as our insurance carrier. Thank you - Best to you all for the New Year! Looking forward to the repair work being completed and warranted, this coming Friday. Couldn't ask for better service or efficiency.

It was quite quick and easy to enroll! Hopefully the service will be just an easy? Some of the reviews I have reservations about? Time will tell! I was previously with American Home Shield for 17 years and had few complaints. Thought I would give Choice Home Warranty a chance and the price is comparable.

A ring needed to be replaced. They did it but wood was warped and wet. We had just returned from a 2 week holiday family trip. I had to call them at 10am. We had a 7-11 window. I wanted it totally fixed. They changed ring out, tested everything but said they could not replace wood. I would've thought that they could have had somebody come to and do the wood like a subcontractor they said, I'd have to do a separate claim.

Avoid them like the plague, dishwasher broke and they wouldn't even cover half of a new one. Just a scam and at best a 15-20% off coupon for when something breaks, except you get worse handyman. Also the dispute is a joke, they will not listen. It is just there to make it feel like you're heard. Oh and my rep straight up lied about calling me and leaving a voicemail. Email came right as soon as my slot hit, still wrote a note saying they called and left VM. Liars and scam artist and I will recommend anyone and everyone away from them.

Bathroom main sink was clogged. Service was excellent. Technician was timely and performed as a superior expert. In other words, he immediately identified the problem, corrected and repaired the problem. No mess was left because whatever mess was made was cleaned perfectly. Most happy with a difficult outcome. Highly recommend the services to others.

Nick was very professional in greeting me and very knowledgeable about his job. The company Choice was not helpful at all. They did not approve to have the handles installed on my bathtub. Choice said by me using the handles to turn on/off the water and handles being stripped was not normal wear and tear. This is ridiculous in Choice saying this is not normal wear and tear. I am not pleased with this Company. I will be look for another Home Warranty Company.

Knowledgeable tech called ahead to confirm arrival and showed up in the appointment window time on time. He performed a few quick diagnostics and testing activities. After discovering failure issue he then reset system. The dishwasher was back up and running in less than an hour. Tech was clean and professional.

On January 6, 2025, Choice Home Warranty contacted me following the diagnosis of a plumbing issue at my home by the service provider they had dispatched. When I returned their call, I was informed that I would need to pay the plumber $75 for an additional service call because a second visit was required to further diagnose an issue that had already been reported. I refused to pay for a service that had already been performed and requested to speak with a supervisor. I was then transferred to a resolution specialist.

Just got insurance. The man who called was very nice. He did not pressure me. He answered my questions and was very helpful. I’m glad to have the insurance because I’m 81 years old and it will give me some peace of mind to know if anything like appliances or air conditioners break, they will be fixed.

They did not show up today, January 6,2025. No telephone call or text from them. They were originally scheduled for December 24th 2024, and I rescheduled and spoke with a man, he said he would call me back with another day. He never called me back. I tried to leave a message, but his service said his message box was full.

I can only say it sounds promising. The sales representative addressed my questions and appeared well-informed about the warranty. The price is reasonable and includes the same coverage as my previous warranty, along with additional benefits. Time will tell. I will change rating after first service request. Might be a 5 then. Just being honest.

He was very helpful and helped me as much as he could. I just got the warranty so let’s see what happens when I need it. He added things I needed with a discount. I hope all goes well and I don’t have to cancel cause I really need the help.

It really gives me peace of mind for such an affordable price if I so happen to need any repairs on just about anything. Jake was very informative and was able to work with me to add another warranty to my old home that my daughter is now living in.

I had been looking for an affordable home warranty for awhile. They sure do not make appliances and things for your home like they used to. I have replaced most of the appliances in this home at least twice in the 22 years we live here. The last time, we replaced all the kitchen appliances when we remodeled. That was in 2020. So we hope not to bother you with appliances. But there are things you cannot fix before they break and they are on your list. Mike ** was very nice and helpful. Hopefully we will not need to bother you much, but it is nice to know you are there. Thank you!

Please take my advice and treat this company like the plague. I switched from American Home Shield because Choice was cheaper. Worst mistake. The people that answered the phone in customer service are very respectful and as helpful as they are allowed to be. When you beyond that when trying to get resolution you meet the real Choice! My A/C went out when temperatures were staying above 95 in Louisiana. They set my evaluation up for 3 weeks following my calling and complaining they allowed me to find someone for sooner. That person came and I paid callout fee. When I sent the info to choice I was told to get a breakdown and resubmit, which I did. The evaporator coil had leak underneath so then I was told to fill out form and show proof that the unit was maintained and not rust damages. My coil is aluminum so it can’t rust. At about the fourth week and suffering in this hot house I was then told to have the tech send proof of the leak.

The rep I talked to explained everything of what would be covered and steps to take if needed to file a claim. Gave many options of different packages and payment options. Glad I joined for a peace of mind knowing my house is covered for repairs if needed. Thanks for helping thru the process.

I filed a claim for a leak under my kitchen sink. A technician was sent after after more than a week of no water. He determined that the problem was due to normal wear and tear and I was denied the claim by you. I had a second plumber come out prior to your technician arrival and he made the same determination. I have filed an appeal and still have not heard from anyone, even though I was told someone would respond to me within 24 hours.

The disposal was leaking water, the process of reporting was seem less and in a timely manner. The technician was very knowledgeable and diagnosed the problem. He determined that the disposal needed replacement. Got to it and in no time the new garbage disposal was removed and a new one was installed. I am a very satisfied customer with the response time and the replacement process. All back to normal. Thanks!

I has a problem with cloth dryer (it is running but no heat) on last year New Year Eve (2025). Fortunately, after making a claim on CHOICE website. Surprisingly, a contractor gave me a call on Jan 1, 2025, and I have an appointment on Jan 2, 2025. That is great and surprise as I thought it should be longer to be fixed due holiday seasons. Thank you!

Clothes dryer began making banging noises, wasn't drying then quit turning on altogether - Technician took dryer panels off and was able to efficiently identify and repair issue where some screws had come loose, making the drum unable to turn, he also tested various components and lubed dryer before reassembling. He was easy to identify with and did a great job of explaining issue.

Very nice and experienced company who came out immediately and fixed our furnace due to no heat. He rescheduled our appointment and came out on the weekend due to we were having an emergency situation. He replaced some parts and didn't have to order because he kept stock on his truck which allowed him to repair on the spot so we didn't have to go another day without heat.

Extremely quick and responsive to start my claim process to get a technician out to resolve my plumbing issue. Very courteous. Was transferred directly to the representative that needed to initiate my claim process, and it was handled in a very quick and professional manner. Representative informed me that repair technician would contact me with a time and date for the service and all I would need to do would be to pay the co-pay to the technician for repair.

This is a very well-placed order, I'd like to thank you for the fast and professional job done. The technician came and solved the problem at once. This is important at this time of the year. And we are thankful that we chose Choice. Let this always be in this way.

Still has not been fixed. Tech said he is waiting for approval from you. Tech submitted an order for parts, asked for payment and said they would be in touch to setup a return date once you authorize the repair. I am still waiting to hear back from the tech or you.

Notice leaking from kitchen faucet and master bathroom faucet. I called Choice just to see if they covered and lo and behold they did!!! Called choice, they assigned a plumber. OSP plumbing Came out promptly. Put on some new faucets and fixed me up!!! for the low price of the house call. Easy peasy. I would recommend choice home warranty for the ease of mind and for your appliance warranty specialist.

Periodically when flushing the toilet there would be a a little water on the floor at the back of the toilet. It was an intermittent problem. This time, the plumber took the time to recreate the problem. The one before him did not stay long enough to do so. He fixed the problem, showed me the bad seal. I highly recommend him.

I just was hoping that an urgent response to my claim could be done since my shower and toilet are affected by the drainage issue. I do understand about the 24 hour response time; however, when someone doesn't have any other means to shower or use the bathroom, I feel that is imperative to try to get someone out ASAP.

They looked at the problem, made some adjustments and told me the system is aging. They said to wait and see if things persist. Both of them were very professional. I would recommend them to anyone having furnace problems in the future. This was the first time I have used my warranty and was very pleased at the response.

Submitted the claim into the system. Next day got a plumber appointed. The plumber came as per the appointment date and fixed the problem professionally within an hour with the right spare part. The plumber explained the issue thoroughly and advised me how to deal with the issue in the future properly to prevent the issue from getting worse.

I purchased this contract to protect all the appliances in the house. I ask the representative specific questions of what was covered and they said I was purchasing the best plan. I had the plan for several months never missing a payment, I had an issue with my ice maker, they sent a tech out and I received an email later that day from Choice saying the ice maker is not covered. I am not only out all the monthly payments I spend, but additionally the $75.00 service fee. If my ice maker was not covered as alleged, they should have denied the service request. Sound to me more like a way for Choice to make money.

Fast service. Excellent services from the person who came out to fix it. I was scheduled for next day which was great and the service was fast. I would recommend this service to any homeowner because the price can’t be beaten. I only paid the fee and that’s it. No surprise charges.

The Technician was very knowledgeable and nice. He told me the problem and best and most matter of fact remedy. Very personable and knowledgeable. Would recommend Choice Home Warranty to any and all my friends. I am looking forward to his return to do warranty work and complete the project.

The guy gave great information. He made understand everything. He explained everything in detail. He was very nice to talk to. He made feel good about getting the warranty. He explained the monthly payment. And that I would get it 13 months. He made feel like my home would be protected. I am so glad I found y'all.

It is better than nothing, I guess. You are giving me a LOWE'S certificate for $190. We would have preferred cash money at least. I paid $440 including installation. Good deal for you. Do better next time, please.

Tatianitech serviced my ice dispenser and fixed my dishwasher. He was prompt and very courteous. He knew what to look at and repaired both machines quickly (had to order motor for ice dispenser). He kept me informed and called to set up the repair for the ice dispenser as soon as the part arrived. I highly recommend him for any appliance repair.

I had my water heater tank leaking emergency. I submitted my claim online and Choice Home Warranty processed my claim and approved the replacement next day. I was very thankful that I had my Home Repair warranty with CHW. I was very impressed the speedy process of my claim. I was very happy and satisfied with my Choice Home Warranty service.

Very responsive to claim requests, professional and polite contractors, overall positive experience with both claims we've made. It is comforting to know Choice Home Warranty chooses their contractors specific to the repair and brand appliance. Would highly recommend Choice Home Warranty to friends or family. Live chat is also very helpful, it is AI-based but very accurate and specific with responses.

CHW refused to cover my well pump which is listed as covered on my contract. There was something in the fine print which gave CHW an out. CHW said that the pump was running constantly. I do not believe it was because whenever I was using the hose or the sprinkler the pressure would routinely drop the resume a short time later. The system worked fine for 15 years. It seems unlikely that the pump would run for 15 years without failing.

Very pleased with Tom. He got the job done. Thoroughly explained to me what he’s doing. He was kind, very pleasant. I highly recommend him for anybody who’s looking for a Plumber. 😊 In the future if I need a plumber, I would like Tom to come back. Very pleased, very happy. Can’t say enough about the tom.

Our technician Scott, was wonderful, informative, and respectful!!!! He really made my day! My Dad who is 94 thanks him as well!! I really appreciate how he tried to explain things to me so that I would understand what was going on. It is wonderful to get people who are nice and kind!!!!! Scott is The Best!!!!

We have had 5 events that required a tech. All 5 were approved and in each case, we received a phone call to set up an appointment for repairs to be made. The longest it has taken from time of 1st call until the repairs were made was 5 days including weekends. We could not be happier with the response that Choice has given us.

Fast and pleasant experience. I appreciated status and tech arrival updates. Technician was nice and knowledgeable. Only issue is they couldn't arrive on set date and instead of getting someone else out on same date we had to wait 4 more days. 2 weeks without a dryer was hard. Office staff and technician were fantastic and did a great job. Thank you.

Appt was set up for Saturday Dec 28. I called and they moved it up to Dec 24. The tech never showed. They cancelled and rescheduled for Jan 2. That’s ridiculous considering the bottom oven wasn’t working over the holidays. I will not renew this contract so quit bugging me.

I received a call after I signed up and he offered me a better rate but it was supposed to be a monthly payment… He had problems charging my card because he was doing a payments to prepay 5 years and overdrafted my account… He then said he would cancel the new one he had started and hung up …. Not happy at all.

The reason I feel very dissatisfied is because the reason that was given to me why my claim was denied is not true and I truly believe that is something I would say is wear and tear because the system is at least 18 years old and that’s why it’s broken because the people that live in this home all over 70 years old and we don’t purposely destroy anything in our home.

The first tech came out was not accurate, called in to report and they sent another tech out and he was extremely professional and nice. Thanks to Choice Home for their services. I would definitely recommend your company to a friend or relative or any one looking for a warranty company.

Moe was so helpful and kind. I have never had any bad experience with Choice. Any issues I go on line and put the claim. They respond and take me to the right direction. Their fees beat any other warranty company and their service as well. Customer service the agent I give them 5 stars. I will recommend Moe to anyone. His knowledge and kindness go beyond.

Since we have been a member with ***CHOICE, this is our fourth time making calls. Each time we were told to make the check out to ***CHOICE which I did however, the plumber this time was very insistent that we make it out to his company. I might add he did not have a business card and there was no notification of his company on his truck. The company did not tell us that this policy had changed. I ripped up that check and made a new check for the company that came out.. I would’ve preferred to know this ahead of time!

You were very quick getting a repairman here. However he didn't fix the problem and I had to call him back. He will be here on the 7th. Hope he knows what to do. If he can't fix it you will be notified.

After being promised that my effective date would be the following day if I could provide proof of insurance from another company, my start date was still 45 days on the policy and could not get a response. Bad Customer Service!! Thinking of just switching back to the old company.

I have had bad experiences with Choice so felt it only appropriate to share an excellent experience with a recent clothes washer issue. All Star Appliance (Charley) responded to our need and did an excellent job - called before arriving (ON TIME!), quick diagnosis, very professional, courteous, and efficient. Submitted diagnosis to CHW and acceptable resolution was quickly reached.

The technician was on time, friendly, knowledgeable, & professional. He accomplished the repair quickly, and explained the likely reason for the problem. He offered good advice on ways to prevent the situation from happening again. Accumulated grease was the most likely cause, even though I never put grease down through the garbage disposal. He suggested wiping pans off with paper towels before washing them, and letting hot water run for a while after washing items.

We had an excellent experience with the repairman who came yesterday. We put the order in on Monday and he was here on Friday during a holiday week, which I think was pretty good. They had not even assigned a repairman for the plumbing yet and these guys were great. They were quick and pleasant. They actually repaired our dryer, they had the parts on their truck which never happens. We hope you hire this group again.

Very professional, on time. His work was excellent and I would recommend Choice and I have to all my friends and relatives. Great company. Bravo!!!, This is not the first time I used technician from Choice, I used them when I had a contract on my Florida house and again great service and of course on time and great work and again bravo.

He was very knowledgeable, very nice too, asked so many question. Was easy to deal and answered freely, he knew what he is doing. Understand the problem immediately. That’s all I have to say. Great to recommend him to anyone. He speaks well. I understood him very well. Explained stuff very easy and easy to communicate with him.

I first must mention that I don't have any confidence that this is actually THE consumer affairs' survey. It more than coincident you list Choice first, and HVAC featured in the comment area. I joined Choice in July, and made two claims about my HVAC system, which is supposedly covered. I have the premium lol plan. Communication is miserable/AI mess, an undefined guess as to who is emailing or texting, so that responses that used to be a simple 5 minute phone call are not possible. No one could confirm the appointment, so I sought repair out of pocket. The repair was simple, nothing wrong with my AC at all.

Choice couldn’t get a tech to my home that was without heat. They offered for us to hit our own. We did and the bill was $398.97 of which Jerome fought to get us $250 reimbursed. We are thankful for the help but we were without heat and hot water for longer than we needed to be.

We had hot water on Christmas day and the next day we had no hot water. I called the next day and reported my problem. I was given an appointment for the following Thursday. The technician called when he was on his way and he took care of fixing some broken wires that had caused it to stop working. I was very pleased with the service.

I'm very pleased with the service and technician from the company you sent to fix my microwave. This person was fast, professional and kind. So far I could recommend this company if you keep giving me this kind of service. I have 5 properties with you and this is the second time I call. Let see what happens in the future. Thank you very much

I have been waiting for almost a month for someone to come out and check my heating system. They finally came out 28th of December 2024 but couldn't do anything because they do not work on fuel oil heating system. I am a Purple Heart Totally Disabled Veteran and my wife is totally disabled also. We both have auto immune system issues and the weather has been extremely cold I have to override the heating system to get the heat to come and the house stays cold. I am very disappointed in my service with Choice home warranty. If you can not fix it replace it or tell me so I can get another home warranty to fix the problem

I would HIGHLY recommend Choice Home Warranty. My water pump in my washing machine went out and all I had to do was place a call to them and then they sent me an email with the date and time the repairman would arrive to repair it. The entire process was so simple and everyone was extremely courteous!

Soon after I bought and moved into my new home, several appliances needed attention, from the dryer to the hot water heater. Every time I called Choice Warranty, they set me up with an appointment with a technician promptly, sometimes the next day. 3 out of 4 times, the fix was covered by the initial visit fee. I didn’t have to look for a service person, and I didn’t have to wait long. I am now recommending Choice to anyone who asks.

Dealing with Choice Home Warranty was a disaster that ended in my cancellation of all 6 policies I had with them which were replacement of existing AHS policies. They’re good in talks but poor in delivery. On 5/29/24, CHW sales rep Jeff & Acct Ex Kurt ** expressly assured me that CHW could repair defective appliances within 2 days as required by Nevada State Law requiring owners to respond & repair essential services like A/C & water heater. They gave me phone 888/503-6847 ext. ** if problem arises. I paid $450 for each contract totaling $2,700.

I made an initial claim for the repair on my refrigerator as it was not making ice and water was leaking and freezing on the platform inside the refrigerator and under the bottom tray of the freezer. The assigned contractor came out on four occasions in an attempt to fix the problem to no avail. I contacted a Choice Home Warranty Agent to report two weeks and the fourth visit to report that my refrigerator was yet not making ice and water was continuing to freeze in the refrigerator and under the freezer section. The agent contacted the contractor and informed him that the repair was not complete and placed another order for him to return and complete the repair.

Dishwasher started leaking water a lot. We mopped it up but finally had to use towels to really get it finished. The technician came by and did his inspection. The process has just begun and I am waiting for a reply from CHW to repair or replace. Everything is going well at this point.

check my water pressure. He was very polite. So I will definitely welcome him back. If I have to use a plumbing.

Choice Home Warranty fit all my needs at a very affordable rate. I even got a military discount as well as a free 6 month period of coverage because I took advantage of the 3 year lock-in period. My advisor, Kyle, was very explicit when explaining my coverage and how it works. He was very clear and explained the terms in language that me, as a homeowner, understood. He left no questions unanswered and was very polite.

I had an emergency plumbing issue which required the use of a vise grip/ pliers to stop the water from continuously running. Upon the repair person coming to repair the matter, it was determined that a valve would need to be replaced. Choice denied the claim based on the use of the vise grips to turn off the water. Appeal was filed and again was told because the vise grips were used to stop the water from running from the leaking valve it was not normal wear and tear. Now any entity with common sense would know that the water continually running would not be an acceptable option until a technician was available. Also the valve is leaking internally and would have needed to be replaced at any rate regardless of the use of the pliers.

Do not I repeat do not get this insurance. Go with American Shield. I just spoke with a Donnell who was a case manager and since he says he is at the top of the chain he spoke to me very unkindly, no empathy with regard to my situation as a consumer. When I asked for a supervisor or call back from someone above him he said, there was no one else, he was it. I pay for the monthly visit plus the service charge and now they want to give me under cost for my microwave. He was extremely terrible and since he is at the top per se, he did not care at all about assisting me!!!

Absolute horrible experience with who they sent out, their process, the length of time it took and having to pay again because I forgot to call back within the 30 days but called several times before with no resolution. They said pretty much we understand but oh well. I have advised anyone who asked to go with another company. Worst home warranty experience I ever had. Also the replacement price is a joke for an appliance.

After my call, your repairman responded the next day, was courteous, quickly repaired my furnace, kept me updated, quickly finished his repair, tested his work, and explained what he had done. I am well over a year after his repair, Furnace still working fine. I am happy with my decision to purchase Choice Home Warranty to save money on home appliance repairs, Thank you!

Choice Home Warranty found me a repairman at Christmas, a difficult time to find one, and he was great. Fixed the electrical problem the same day. He knew within five minutes exactly what was wrong and what he needed to do to fix it. I've been with choice since '98, and love them. I'm old now and on social security alone, and they've solved a lot of problems for me that I would have had a lot of trouble solving by myself.

CHW has repeatedly had trouble finding service people and on multiple occasions the service provider either didn't show up or refused to perform the service when confronted with a ridiculously low payout offer. I had to pay the visit fee and then had to pay another service company to evaluate and fix the problem. My cost was over $1,500 and CHW offered about $450. I have not yet received my money.

Both service technicians assigned to our case were extremely knowledgeable as well as courteous and respectful. They called beforehand and arrived on time. They explained in detail what they were doing, answered all questions I had, and provided tips to prevent issues in the future. I would highly recommend this company.

The gentleman was very professional and friendly. Gave me all information I needed. Very professional and helpful. I have done business with you previously and the company does what they say they will do. The pricing is reasonable also. I don’t know what else to say other than I would recommend the company to any of my friends or family. Thank you for being such a good company.

The Plumber I was scheduled to see spoke honestly with me and I know one service I don’t have is American leak detection so he said once the leak is found he can help repair the rest of the job. The only problem I have with Choice is I can never get through to them. It takes a while, trying many times on their website and many times on the phone.

The tech with T1er did a great job and was very knowledgeable. He had us up and running in five minutes. I wish we did not have to wait over 48 hours for service, but since it was New Year, I'll be gracious. The delay is part of the home warranty process, I get it!

I experienced a plumbing stoppage and reported the issue to CHW on 12/29. They advised that I would have a technician out within 24 hours since the matter was urgent and I did not live in a remote area. After 24 hours, I had not received any kind of update from them, so I called. While waiting to speak with someone, I received an update that they could not locate a technician yet, but were working on it. I was unable to run any water in my home without risking the shower flooding. I finally got in contact with someone and explained the urgency, that I needed someone to come out that day, as I was flying out that night. They advised that they were still looking for a technician. I asked for them to provide a list of affiliate technicians so that I could contact them myself. The agent was unable to provide any information and recommended that I call all plumbers in the area and ask. I called 42 plumbers, all of which refuse to work with CHW because of how “difficult” they are. I called CHW back and asked about reimbursement since some of the companies recommended this method. CHW advised that this process would take 24 hours to get approved as well. I again advised of the urgency of the situation, which still didn’t change anything. I then spoke with a supervisor who was equally as unhelpful. I ended up leaving town with the stoppage still there and hoped that my house wouldn’t be flooded when I returned, which CHW also advised they would not be responsible for if this occurred, even though the issue hadn’t been remedied in a timely manner. While on my vacation, they finally located a technician willing to do the work a week and a half later. I called the technician myself, who was fantastic and willing to move things around. I ended up having to come back from the vacation early to get the issue fixed, but the issue was resolved. I find it a little ridiculous that my non urgent issues have been resolved more quickly than this extremely urgent situation and hope that CHW does better next time. Many plumbers commented that they don’t make enough on these calls to be worth it, so hopefully CHW creates a little more incentive for companies to get these issues resolved more quickly in the future.

Our technician showed up on time, with a smile on his face and a willingness to get to work. He was courteous. He listened to a description of the problem and although he was young, he diagnosed the problem quickly and fixed it. All good. I'd recommend him anytime. The repair worked the first time. We were delighted.

The technician was very professional and helpful. I would recommend him to any of my friends. He did a thorough job and kept me informed with everything that he was doing. I would like to know what more I can write about the service. I was not without heat and my dogs were comfortable and warm.

I called Choice Warranty on December 29 to make a claim that I did not have hot water. The tank was not working. They did not send someone out until December 2, 2025. When I bought the warranty, I thought the only money I would have to pay was the service fee. I ended up paying $662.50 for part of the repair including the service fee. I would not buy A home warranty from Choice again.

Since again CHW amazes. Recently during the holidays we discovered our disposal was leaking. I immediately turned to the app and within seconds my claim was requested with ease. Then on that same day we had a repair scheduled just five days later. Another amazing feat considering the new year holiday. Last on the day of repair, Superior Star AC showed up and completed the service well in advance of the scheduled appointment time range. Thank you!

I was not home at the time of service and my husband and daughter did not ask questions but I happen to look on my phone and saw that he left me a text message and let me know that the drain was frozen. I appreciated that. Thank you for your service.

The technician contacted me before he arrived. Anthony was courteous and completed the job with no problems. He explained what the problem was and completed the job in a very professional manner. He was very thorough in explaining what the problem was. I would be happy to use this company in the future.

My washer had stopped working and the technician was flexible with scheduling where as I worked 12 hr days at my job. His diagnosis was professional and quick. The technician promptly called me with information on what my warranty covered and also informed me that CHW would update me on my claim via email.

Took 11 days to send out plumber while water leaked out of water heater into finished area. Plumber sent could not obtain approval from CHOICE saying unit was tampered with by turning off gas to unit and stopping the leakage. Tested by plumber who agreed that we did only what was necessary for safety with 2 grandchildren and 2 elderly grandparents in the home. Plumber stands behind his work. Choice refuses to pay the $1650 bill so we had to pay this to the plumber. Lack of courtesy upon speaking with several representatives with most just reading off a script like a machine. Stay far away from the headaches of this poorly rated non-BBB rated company with thousands of complaints.

Technician was very knowledgeable and personable. He even came out on New Year’s Day because we are leaving town in a couple of days. The company went over and above to accommodate us and we appreciate it. Parts to be ordered with your approval and will repair once we return home to finalize claim.

The technician who arrived at my home was very friendly, knowledgeable and easy to work with. He made the experience very comfortable and I was impressed with his knowledge. The service provided was explained through each step. The repair was made in a timely manner. Thank you. I would recommend the technician to anyone that I know.

My appointment was scheduled between 3 and 8 pm. Because I would not be available during that frame of time. The company did try to accommodate me and promised to send a technician between 8 and 11 am. Damian, the technician, was at the door at around 9. He was very professional. He explained the condition of the system and the action that has to be taken. He seems to be very knowledgeable.

The experience was very smooth and efficient toilet repair. No issues. Technician very courteous, and he displayed expertise in resolving my issue. Arrived promptly and quickly fixed the toilet without any problems. Cleaned up area before leaving. I highly recommend this technician. I congratulate CHOICE Warranty on sending such a competent and courteous technician.

I was told at least a week to have someone even look at it when I called about refrigerator not working, the service person on the phone was terrible. Fought me as to when rep could come out to evaluate and potentially fix. It's a refrigerator with frozen food in freezer and needed help sooner. No help as to process. What a waste of money.

I have wasted another $180 in service fees with CHW, in addition to the hundreds of other wasted dollars on previous service fees. This time, I am reporting my last three experiences. I had my leaky faucet diagnosed three times, one was denied, and two were approved, costing me $120 in service call fees. The two technicians with approvals never showed up to repair the leaky faucet; thus, more money wasted. Choice did not offer to pay me a check to cover the repair. They offered to reassign the claim to another technician (for the third time). Meanwhile, my leaky sink is out of use for months.

The technicians that have taken my claims lately have not been the best. They don’t seem to be knowledgeable or in a hurry after getting there late. I especially do not want All Pro. In the beginning, my payments were low and the service was good but now the payments have went up and the service has went down. The staff does try to work with you. I will give them that.

I just became a member of Choice Home Warranty and haven’t used their services yet. However, I would like to thank Robert ** for taking the time to explain the different programs to me and answering my questions as well as explaining so I looking forward to working with Choice.

The technician was great and he had a good attitude and I would likely give him 5 stars. He was on time and he told me what it was in 15 minutes. This is a guy you need to keep, to me he is smart and had all the right tools to do the job.

Dalton was here and checked out my water heater and pointed out to me every thing that was wrong with it and said he recommended that it be replaced and told me that he was reporting that to CHW and said that CHW would be contacting me the next day....STILL have not heard anything from CHW....I NEED HOT WATER!!!! Dalton did his job very well. Now CHOICE HOME WARRANTY would do their part and call and talk to me...**...

I had Choice for one year. One horrible year. They fought me on a claim for repair or replacement of a 28 year old refrigerator. I had no fridge for weeks while they took their time deciding if they should replace the dinosaur fridge. They - begrudgingly- replaced it. Barely giving me enough to cover the cost of a lesser quality, basic unit.

Online Contact to Choice Warranty for service. Response time was just a few hours. Made contact with company for specific time to come out to avoid a Dr appt schedule. Technician was out within 24 hours to repairs garage door spring. Technician was courteous and job was completed within an hour

The technician to fix the pool was very knowledgeable. Fixed the issue on the 1st visit and shared info on recall if needed. We've had multiple claims with Choice and every vendor has done a solid job. Very happy with them over the past year and would recommend to others.

This was our first service call since changing our home warranty policy, that we had held for over 10 years, to Choice Warranty. The claim procedure was okay. We're not as comfortable yet with not having a total person-to-person process. It took us a little longer, perhaps, but the eventual person-to-person option was okay. Process was smooth and Technician was very professional and very respectful and personable. He was very helpful and truly set my mind at ease, especially knowing that this was our first Choice Warranty repair experience. He gave helps information on making future claims service run even more smoothly. I would definitely ask for him if I had another service call.

He was very knowledgeable about what to do to repair the problem. It took him about fifteen minutes to figure out what was wrong. It had been working exactly like it should be. I was impressed with his ability to get the job done. I would recommend him to anyone who had a problem with their furnace. I would recommended Choice Warranty to my friends and family.

A friend will be buying a house next month. I've already told him that he needs to get this. I've had warranties on my plumbing, but this beats that hands down. Much better price. Good reviews. Covers so much more for just a little bit more. Salespeople have been nice and helpful.

I received an email from Johnny ** when my warranty was up for renewal. We spoke on the phone and he gave me a very thorough explanation of the policies, coverage, discounts, and price options that were available to me. He was extremely knowledgeable and there was no pressure, just excellent customer service! I'm very happy with our decision to renew with Choice.

Took too long to find a tech to see about my problem. The tech was very thorough with his assessment of the situation. I had called for this same problem back in the summer and the tech that you sent out was from Sears, and didn't find anything wrong but cleaned my unit and charged me over $300.00. Don't want that tech back. Was very satisfied with this tech.

Took months to repair 1st claim. Sears technicians cancel on 3 different occasions the day of service. Once the technician arrived took over 8hr to repair refrigerator. Refrigerator wasn't repaired correctly, absolutely horrible soldering work. Refrigerator didn't work, had to set up a second claim. Choice warranty charged me another service fee and I had to cover additional charges they stated wasn't covered under contract. I purchased their best plan. This charge was due to the first technician horrendous work. I have only filed one claim with Choice warranty in 3 years, and it has been a horrible experience. I will not be renewing my contract with the company.

This is my third year using Choice Home Warranty. This is also the second house we used them with. They have always taken care of our repairs. They are very responsive and the techs they contract are polite and professional. I would definitely recommend them to anyone. They will take care of you.

Jason was great. On time and very did a great job. He is patient, good personality. He knows his craft and does it well. He has a vast knowledge of the appliances he works on. He is one of the best CHW and Bodewell have. He should get a bonus or a pay raise.

We were advised our pool pump was going out, needing replaced. The to Choice was quick, appointment made and tech arrived on time. System was checked, repairs made and back to normal. Tech was knowledgeable and explained issues since we were new pool owners. He went above and beyond.

Although it took CHW a while to process the work request, they was quickly handled By Garage Doctors. The appointment had to be reset from Friday to Monday due to late arrival of confirmation order from CHW to all parties. Fortunately, the confirmation order contained the contact info for Garage Doctor so I reset the appoint for Monday. Garage Doctors did a great job and even arrived early to do it.

Although the service call rate increased to $65 due to inflation, the quality of service and the promptness of the technician were excellent. I would recommend this company and their warranty for appliances. However, I must note that I’ve never had much success with air conditioning warranties, whether with this company or others. In the past, even a dedicated air conditioning warranty company failed to cover a compressor. Overall, for appliances, home warranties are a great option and well worth considering.

I received great service today. Delfone ** was easy to understand. Helped me through section on the terms and was patient. I feel the price I paid was fair for the coverages and program I purchased. Should I need to file a claim at some point I hope to receive the same customer service.

Upper oven not heating properly and oven light went dim every couple of weeks on both upper and lower oven. Tech took photos of the dim light and when he put a new bulb in. He checked the oven temp and readout on oven showed 350 degrees and his reading was 281. I have problem and the holidays are here here. Need help soon. He spoke to his company and they were ordering parts.

Very prompt. They came right away. They checked it. They approved it. They put it in. They were gone within the hour hour and a half. Fantastic. Thank you so much. That’s why I have Choice for my home warranty company. So I appreciate all your help and your attentiveness to my situation and my problem. Happy new year.

We had a hot water heater problem, no hot water and minimum water leak. Barbara came in with a smile and went right to work to find out the problem & why. After the evaluation, she corrected and fixed the problem. She called back later to check that all was well. It was!!

This plan doesn't cover much and seems to be a waste of time at this point. It is difficult to connect with a live person and the automated system rarely understands what exactly I am asking to be done. The reasons for denial in some of my claims literally do not make sense. For example, my garbage disposal was not fixed, stating the reason is it isn't hooked up to the dishwasher correctly.... Well I don't even have a dishwasher so how does that make any sense?

Choice Home Warranty has been very responsive and professional in the services requested. Since I had the service I probably had at least 5 requests, and Home Choice handled them very well. This included plumbing, electricians, and heater/air-condition service. I received services within either 24 or 48 hours, and the contractors were good.

The two technicians who came were very neat and clean and polite. They explained what the problem was and what solution I could expect. The only comment, which may be called negative, is the fact that they both spoke to each other and to the attendant on the phone in a different language than English. I could not understand what they were saying, but had to rely on faith what they related to me in English was the correct interpretation. No biggy.

The technician was knowledgeable, however, he dumped the lint from the hose on the floor and left it for me to clean up. He dumped it right in front of me and never even offered to clean it. I feel he should have to clean up after himself. I cleaned behind the dryer before he moved it back.

Tech that serviced my home was professional & attentive. He replaced the thermostat. Furnace has a bad and loud motor that he could not replace because it is not completely broken. Heat cannot be turned on due to the amount of noise. I'm not happy especially with the amount of money I spend every month.

Great pricing, no need to pay before getting your service booked, and professional service providers. Customer service is great, and the range of product options is amazing. After experiencing a few shady and disappointing warranty companies I would recommend Choice! Having a warranty to cover my appliances and critical home systems has been a lifesaver for me.

After a few months of frustration I was finally connected to a service tech that had serviced equipment in my home previously. My experience with Joe from Certified Repair of New England has always been exceptional. Calls ahead to confirm appointment, arrives on time, works efficiently and describes in detail his findings. If all your technicians met Joe's standards of service life would be better for all of your clients.

Mr. ** called before he arrived. Upon his arrival, he placed shoe covers on and was informed of the location of my heater. He diagnosed the problem, explained it to me and went about the business of correcting the issue. He was professional, customer service friendly and before I knew it, he asked me to look at the heater and he received his payment and was on the way. I’m so impressed that I had taken pictures before and after he addressed the problem. Thank you in advance in the event I require services in the future, I’d like for him to be the technician assigned. I’d give him 5 stars!

Water leaking. Gene ** the tech that came out from Shadaii AC was fantastic. His professionalism was exceptional and knowledgeable. He took his time to make sure the job was done right. I have had many techs come out from being a long standing warranty policyholder, This company was beyond so good and Gene ** too.

The claim process was very easy to submit. The technician was very knowledgeable and courteous. Did a thorough job of explaining the problem. The time took to trouble-shoot the problem was minimum. Was able to identify the problem as soon as he walked in. I would definitely recommend him again. My only complaint was the time it took to schedule an appointment. Since it was a holiday, I can understand.

The technician was on time and very professional. He called to ensure I was ready for him to come. Probably the best appliance technician I’ve had yet. He was quick to resolve the issue and showed me how to do it if it happens again. I would highly recommend this technician and choice warranty for anyone looking for extra coverage without worry.

No cause you pay your premiums and you all don't pay for nothing. You always find a way out so you don't have to fix anything. It more about the company and about the customer. I have a old house and the duct are on the ground. That how I bought the house 3 years ago but you learn a little more when you send people out cause when it rain the water that run down have something to do with pulling them down. They should not rate you the best. I see why people online say you are a waste of money. Just save the money you pay to fix it on your own.

Our technician from Ox was friendly and knowledgeable. He took the time to examine the ice maker thoroughly, clear all the built up ice in the freezer and verify that it was working properly before leaving. So far it is working as expected. If the repair holds up, I will keep this at 5 stars.

Guess I was expecting too much, huh?

We had no hot water for over a month during the winter time. We had already called out someone to look at our water heater. We were told it needed to fix broken part or be replaced. Not being able to afford 3000 for a new one, we suffered. Choice's technician came in and had our water heater up and running within 10 minutes.

My sensor went out on my dryer. I am waiting for the repair person hours for one to contact me, which they did let me know it could take up to 48 hours for the phone call. It is hard to rate it since no one has been out yet. After someone comes out then I can give a better rating. The customer service person was very nice and helpful. Thank you and have a great day.

I received a call from a man named Mervin, who is a representative from Choice Home Warranty. I’ve been meaning to find a home warranty company because it’s a smart idea to have it. I have a few items under warranty with another company, and it was 33% more expensive than Choice. So it was a no brained to sign up with Mervin on the spot. Definitely a smart idea. Thank You, Mervin! I’m all secured!!

I have been trying since November to get this repaired but I haven’t seen a plumber since I filed the claim. I guess no one needs the $$$. It is just an under the sink hot water heater. When I went online it said the claim was closed. I called and told them it wasn’t closed as no one had been out to fix it. Then I had to call again as I still didn’t have a call to set an appointment. This has been since November!

All my questions were answered adequately and in a professional manner which prompted me to move forward with Choice Home Warranty Services. I would have rated five stars but my name is misspelled on the policy agreement which I am hoping will be corrected. I was very unhappy with my previous warranty service provider and I was looking into replacing them. After reviewing several other options, I chose Choice Home with the comfort of knowing their main office is here in my home state of New Jersey.

Angel ** was very helpful. I was getting quotes but after our discussion, I decided to choose CHOICE. He was very knowledgeable. He also gave me 30 days to change my decision. It’s very important that he was familiar with the service. I will probably stay with my decision because of his service and professionalism. Thank you!

Stephen was great to work with. He took care of my issue immediately. Excellent customer service skills. Provided me with the information I needed. He explained what was going to be done and what I was required to do. Will be waiting for a call from technician. Happy New year. Thanks.

The first agent that I spoke with was really pushy and rude at the end of our call. I actually hung up the phone on him. I then discussed the plan with my husband and I called back and spoke with Kurt ** and he was very helpful and pleasant. Which helped me make the decision to go with the plan that I wanted

After my oven failed, I was told that they could not cover it because it was improperly installed. I have had this oven since 1999. I am a person who cooks several times a week and never had a problem until now. Choice decided that the oven was improperly installed. What a joke! Cancelling policy. Folks, please choose another warranty company

He did some things with the dishwasher panel, but didn't tell me what he was doing or why. Then he pressed another series of buttons and the machine started up again. No explanation given. When the machine stopped I asked what he found out. He said the dishwasher was fine, no problem. I asked what made it stop working before, and he said a spoon handle or something must have hung down below the shelf and the spinner got caught on it and it couldn't go to the next cycle. I wish he would have explained more about everything he was doing as he did them.

He did a great job and was very receptive, wish he could have got me some additional coverage options for this price though! He was kind and very helpful in the discussion, prompt for callbacks. This industry is pushy, and he didn’t want to be.

The technician from Almark Service was kind, knowledgeable and professional when he repaired the water heater at my home. He explained the issues in such a manner that even though I am not knowledge about this topic, I understood what was happening. I highly recommend the vendor and the technician.

Plumber arrived on second day and could not get approval to proceed with corrective problem for several hours. Plumber offered to fix the problem if I would pay cash since no approval or communications was available from Choice.. I should not have put in this situation. The plumber would only take cash for the $75 deductible.

Your company sends out a day/date/time that my problem will be addressed then the actual company doing said service will send out a different day/date/time. It would be nice to not have to adjust my calendar twice each time we have scheduled service/repair. Thank you.

The technician was very polite and apologetic because it had taken so long to get the job done. I am disappointed in Choice. My appointment was rescheduled and I was never notified. I sat and waited for 6 hrs. and had to call the company to find out that the date had been changed even though I had gotten a text message that said they would be coming between 7 and 12 that day. It was determined that we needed a new washer replacement, but wasn't given enough money to replace it. I'm very disappointed.

Updated on 08/28/2025: Being that this was the 3rd time in less than a year I have called because my A/C not cooling enough. Each time I have called Choice has been very prompt in responding. I called on Monday and was scheduled for an appointment for Wednesday. The technician that came to check out my A/C was very knowledgeable, courteous and professional. This was the 2nd time he has had to come out and add Freon to my A/C unit.

We experienced multiple delays with Primary Maintenance LLC. There were vehicle issues and even more hours waiting after we were told that we were first on the 7am-11am window. Nevertheless, once the technician arrived on Saturday morning, he quickly resolved our issue with the appropriate equipment. The payment aspect was simple and efficient with Zelle payment with their business account.

The serviceman who came and saw to the heating problem was pleasant, competent and knowledgeable. His concern was getting heat turned on. He managed to get it so that I could turn-on heat manually until the circuit board needed arrived. Unfortunately, Christmas was in the middle, so it has taken over a week to get it completely fixed, but they managed to find the part and it is on the way.

No power at the unit. Claim made online. Appt. email received. Waiting to hear back from the technician. Will follow up to this once the repair has been completed and the quality of the technician chosen. This process to enter a request is easy to navigate and enter. The email confirming the technician appt. came already but the time set is not convenient. Have contacted the company to adjust the appt. to repair our furnace.

Since October 22, 2024 “Appliance Fix It” canceled at least 4 times. They even sent a text stating “Don’t wait around”. Once they arrived on December 27, 2024, the technician was very knowledgeable and was able to diagnose and make the repairs quickly and easily. Because of the contractor's ability to make the repairs, I rated them high. The Choice Home Warranty process was very easy to use. I recommend that home choice that their contractors for reliability.

I only used your service three times during the warranty. Out of the three times, I had one plumbing emergency and I waited three days for service and was told they could not find a plumber in my area and was instructed to call my own plumber and I would be reimbursed. I was not told that I have to get it approved first by Choice. Then the less, Choice did not refund the the service fee the plumber charged. What is the purpose of having a service contract when you get get service. I am very dissatisfied with this company and will be looking for other options.

Very reasonable price for home warranty and customer service is very helpful and knowledgeable. I can’t recommend this company enough. I wish I knew more people to recommend their services. Also the customer service team which deals with claims is really helpful and they go above and beyond to be helpful.

Choice HW claims it works with licensed contractors. But they DO NOT TELL you that these contractors are verified and have SUSPENDED license. They sent me a contractor for pool pump replacement. The contractor name is THE DRAIN DUDE INC from Riverbank Ca. The contractor charged me with $500 out of pocket and he never showed up. When I called the Choice customer service they said I have to open another claim and pay $85 deductible as well. The contractor license was SUSPENDED from California since 2019 and yet Choice sent him to my house. I cancelled my contract with Choice and will take them to court for damages. DO NOT DEAL WITH CHOICE. THEY ARE SCAMS ARTISTS.

I advise every home owner who doesn’t have home owner warranty insurance should purchase one as soon as possible. It provides a peace of mind and helps with expensive repairs. Choice home owner warranty always been there for me for the last four years. Every single time I have problems with Appliances breaking down from garbage disposal problem the technician was able to replace it on the the first, and I had problem with the oven, Choice immediately approved a new replacement and now we have problem with the heating unit and immediately choice homeowner warranty approved a replacement for the whole heating and cooling system and just waiting on the technician for the final recommendation.

My LED refrigerator light started blinking. All connections were checked and I knew I could not replace light on my own. Requested a service call at which it was determined my light was going bad. My repairman called Choice at which time the claim was denied. As long as refrigerator was cooling, they said light did not need replaced. Cost of light was less than $90 and they denied claim. So we have a blinding “disco” experience every time we open our refrigerator now! I will be changing warranty companies. Totally ridiculous that they refused to pay claim. They are losing a customer over less than $90. Have been with them since 2019 and was happy for years but they have gotten too strict on their claim payout. Repairman was kind enough to provide me with website I could get light, it came within 24 hours and cost $85. Choice needs to rethink how they treat their customers. Plus service call cost went from $60 to $100. That is a huge increase.

We had an electrical issue that required use of our plan and a technician was dispatched to our home. They were timely and arrived in the designated scheduled appointment, knowledgeable in fixing the issue we had and the customer service they gave us was great. I would highly recommend this service as our issue was resolved with the first visit. We have had great experience with Choice Home Warranty.

The technician from General Appliance Repair LLC came to my home on the scheduled time, trouble shoot the issue and he replaced the parts of the dryer on the same day. The washer dryer is working fine now. The technician was very polite and friendly. Thanks to Choice Warranty for resolving this issue in a timely manner.

Myles was the agent I spoke to. He was very knowledgeable and friendly. He put me at ease when dealing with my needs. I was switching companies. Myles helped me lock my premium for 3+ years. He made me feel like a person rather than dollar signs. He was very patient as he waited for me to tended to my family while trying to switch companies.

We had a smoking outlet in the kitchen. Had a service called booked and completed within the week. Service technician was polite on time and willing to explain what needed repairs. Great first experience, glad we made the switch from our old company.

Everything is going along fast!! Just awaiting a repairman to respond!!! The process is easy, quick and the initial response is even faster than I expected. This is why we use this service over the years, always trustworthy and the price is definitely right!!! Keep up the great work!!! Thank you so much for this service!

I had water behind the washing machine in the utility room. I called Choice Home and they sent an email with the appointment date and time. The housing unit was cracked he said. The tech put on sealant and said to let it dry for 24 hours. Very pleased with his work and he explained to me what happened. I don't need new machine!!

Thermostat was making a buzzing noise. The tech arrived on time and assessed the problem. He then contacted Choice for authorization. Once the authorization came thru less than one hour the new thermostat was installed. Thank you very much for the timely repair. Only one issue with Choice, they sent an email confirming a tech has been found. That was sent at 3AM. Next thing 7:15 I get a call from the tech. UGH!!!

Having CHOICE as my home warranty is awesome. I have had many of my systems broken, and Choice kept me from spending thousands of dollars. All I have to do is do monthly payment of about 67 dollars and a small payment when a technician comes to check my broken systems. I have no headaches with my systems at home.