Choice Home Warranty Reviews

This being my first time with Choice the experience was quick and easy. I was able to speak with an agent that walked me through the steps and helped review my new policy. I was then able to go online and create a claim. Response was within a few hours and service was done next day.

Have one problem with Choice. Kintex Plumbing in Houston was selected by you to resolve my hot water heater problem. Got an email from Choice saying my appt was two days later... Friday the 27th of Jan. Kintex contacted me on the 26th to "make an appointment", I said I already am looking forward to seeing their man on the 27th. They said "Choice always does that." We have no one available on the 27th, earliest possible is the 28th. This screws up my schedule. Kintex says Choice always does this. They have no idea what OUR schedule is, they just pick a date out of the air. NOT GOOD CHOICE!!!

Choice Home Warranty has been very good when it comes to claims. I will pray that we continue to work together and I’ve told several friends about Choice Home Warranty, they have them to thanks, Choice Home Warranty, keep up the good work. They have always taken care of all of my claims when it comes to repairing problems at my home.

Hello - once this contract expires, we will never use your service again, and we will recommend the same to any friend who’s buying a house. We have zero issues with the technician. Your policies and service however our embarrassing. Every time we call you out to take a look at something you insist that because it’s functioning, even though there may be something obviously wrong, you won’t repair it and you won’t replace it. On Wednesday someone was out at a property that we have. The washer/dryer was making an unbearably loud squeaky noise. The technician went out, looked at it and said it would be a $1300 repair. When he filed the claim with you guys, it was immediately rejected because it was functioning. If there’s an unbearably loud squeaky noise, obviously that’s not normal which by definition would mean it’s not functioning normally.

My technician was excellent. He was very professional and arrived early. He helped talk me through all the options to help repair my furnace and showed me how to make sure I had heat until my new furnace get installed. He also helped show me new options and helped improve my house while he was present. He arrived with correct tools and countless years of experience!

Very detailed. Very professional. Listens. I look forward to the work today they do on the plumbing. Thank you. Kind. Very informative. Very supportive. Kind. Professional... friendly. I am thankful for this company.

I had some heating issues, service professional from EMS home service was right here on the given time and resolved the issue so fast. He was so courteous and it was a hassle-free service. Thanks for your help! I have been using Choice for several years, so far so good.

Crosswind Mechanical did great knowledgeable and professional. Was able to come out early the next morning to check our heating system. Explained how everything will work and got the work approved and was able to get the part and fix same day. I would recommend them and also keep them as a contractor for this warranty company

I called Choice Home and I had a repairer scheduled and the contact information sent to me. I called and requested an earlier date and it was rescheduled. Antonio did an excellent job, it needed a part and went and got it and fixed the machine. It is working very well now. Thanks so much!

The Technician find the problem and got the parts he needed to fix it. The Technician done a great job and if anything goes wrong again I would like him to come back. Thank you for recommending someone to do the job. I will let a friend know about the Technician profession.

Scott was great, he showed up on time, he knew exactly what he was doing and showed me what went wrong. He was able to easily fix the problem, explained what he did and he put everything back to better than he found it. I’d use him again for sure and would feel comfortable referring him to friends and family.

The repair men were very courteous, friendly and professional. I would highly recommend DOORPOSH to anyone!!!! They were very patient and very helpful with all my questions and cleaned up any mess and left my garage looking as good as new. Not to mention my garage door works perfectly now... Couldn't be any happier.

It’s incredibly disturbing to realize that Choice Home Warranty, nickel and dimes you for everything related to a repair because they cover practically nothing. I have a dead water heater and it’s still costing me $805 out-of-pocket because they’re literally not covering anything associated with actually installing it. On top of it, the quality and brand that I’m expected to get will be subpar. They do not care to install and spend the money on quality equipment.

The plumber did an excellent job. My issue is with CHW. I needed a valve replacement and was told it was a preventive/maintenance issue. The valve problem could result in extensive water damage to my basement if not repaired. This is how you treat a long term customer. It appears that I have no alternative but to pay out of pocket.

The repairman assigned to my claim did an excellent job repairing my dishwasher. Francois was very professional and showed up on time and completed the work quickly. I am very pleased with Choice Warranty. The monthly premium is very reasonable, as is the $75 service call fee. In addition, the coverage is very comprehensive. The prior homeowner warranty company I had been using was much more expensive and provided less coverage.

Wondeful experience, you kept me informed of who was coming to my house. They were very professional. Choice Home Warranty is an EXCELLENT company!! You guys were on it from beginning to end. Thank you, you assigned someone quickly and my AC was fixed in record time!! I would highly recommend you to anyone I know. Thanks again for being a great company.

My furnace went out first of winter and they were quick to respond and get it fixed before the precinct cold hit. Great customer service. Furnace people were great and very professional, even though I had to pay a co-pay which I did not mind. I also recommended them to my niece and her husband who had just bought a home.

The technician was very knowledgeable. He quickly solved our problem with one of the home heating unit. He also had the required part with him. Once we placed the complaint we got appointment for next day. The technician gave a 4 hour window to come to visit, so we had to wait longer time.

The technician was professional and thorough. Choice on their resolution was way below acceptable. When they can’t repair a unit, they should offer cash preferably or a replacement discount good at any store, not just Lowe’s. Lowe’s was out of stock on the better quality washing machine we have decided upon and didn’t know when to get it. Home Depot had the product immediately at the same price as Lowe’s. Additionally, it should not take 30 days to get said gift card. You are riding your customers' backs. Two distasteful policies.

Your repairman came, sent in I need a new water heater, you rejected his opinion, took him off the case! I hired another. He says they don’t make parts for this water heater! I’m without hot water for over a week! I need this approval asap. I can’t work with no hot water!

Although claim was denied and I thought I was going to be left hanging CHW called me back and offered to help me with my issue. I am very pleased that CHW stood by me and gave me such a kind representative Lakisha to work with me.

LaShante was amazing. I know it is not easy the Home Warranty business, contracts and legal jargon, but La Shante explained to me with simplicity, more importantly with genuine care and concern for my situation. Customer Service is a hard job, Either you care or you don't no matter where you work and La Shante clearly cares. You have an employee that should be recognized for that as simple as that sounds. Thank you again for restoring my faith in Choice! Maria

You set an "appointment" for the company you referred to us for TEN DAYS after we called you. TEN DAYS for the leak to keep leaking & the problem to get worse. We called a LOCAL plumber (yours was NOT LOCAL) and it was fixed the next day. You were NOT HELPFUL AT ALL. We do not understand why you cannot seem to find a local company, no matter what kind of home issue we have.

According to contract light fixtures are covered. I had a hard wired pendant lamp that the wiring had shorted out and burned the socket. The technician was OUTSTANDING, but could not reach anyone to give authorization to approve the claim. Why send someone out if no one is at home office for technician to get approval. That was poor. Note, the technician that came was GREAT!!

Technician was professional and friendly. He came early and took his time to make sure everything was neat and done properly. We asked for a few extra items and was not sure if we were double charged because of invoice clarity and claim clarity. Case manager was helpful in determining that information.

On New Year’s Day my oven quit working and gave an error code on the screen. I filed a claim with Choice Home Warranty that day and had a service provider scheduled 2 days later. I couldn’t ask for better service. Just prior to the service appointment I rechecked the oven and it worked with no error code and I contacted the service provider. They rescheduled and asked me to recheck the oven. It is still working without problem.

I had another home warranty plan for over 20+ years, when I needed help 2 years ago they gave me a hard time. I switched to CHW last year and they have been nothing short of awesome providing the best customer service and fast response to each call for service!

I have had nothing but issues with Choice Home Warranty. I have a frozen pipe in my house and am denied the claim. I had an AC issue in July (JULY SUMMER HOT) and waited over a month for you to fix the problem. I will NEVER buy another policy from Choice again and will tell my entire network about my experience. Horrible horrible horrible. Please tell your sales team to stop calling me. I will not be renewing my policy in March. Never again....Worst company I've ever worked with.

He came. He look at the situation. Right away he knows what was wrong and fix the problem. This was a real professional knowledgeable of his job. He came in with his shoe covering while I had mine in my hand to give him. Not many worker come with their shoe covering while coming into my home. Thanks for finding me a new respectful person.

First time home buyers. It was given to us by the sellers. Technicians sent out for our area are NOT BBB rated. Requesting a vendor reassignment can delay services further. All technicians that have shown up want to sell us something. Garage/ old system newer units are better. HVAC/ dirty filters & gave us more silver tape. But, didn't conduct a thorough safety inspection or estimate on what should be repaired/fixed just told us no leaks. A/c he replaced the condenser but didn't do anything else. So, if other companies provide licensed technicians this is not one of them.

On 13 January 2025, I noticed the pump on my in ground spa was leaking. I notified Choice Home Warranty and they arranged for a repairman to come out the next day. He called and we arranged a time for him to show up. He arrived the next day right on time and had the pump repaired in less than an hour. Great service CHW!!

Pretty much aligned with coverage and quick contact with the vendor and very smooth service. I’m looking forward for future claims that this could be the same service. This is my extended time frame and first time frame it was ok. But new service or contract is pretty good.

Choice Home Warranty deserves more than five stars because the professional people they sent are amazing and very knowledgeable, great experience. I really appreciate how much you worry about your customers and how you treat them professionally. I submitted a claim and they sent a technician on the same day which I had never seen before. He was a great person. Very familiar for what he was doing. I am very satisfied with the job that was done. Thank you so much.

The technician was prompt, pleasant, and knowledgeable, not just about the dishwasher, but also in terms of what I should expect from the warranty company. This was a second company that had to come out due to the lack of communication from the original company that was dispatched by the warranty company. I appreciated the service. Wish the warranty company had dispatched this company in the first place.

I have been a customer with AHS for over 15 years. I recently had a water heater needing to be replaced and had to pay a total of 860.00 out of pocket. This expense was on top of a monthly fee of 92.99. I was offered a wonderful coverage with this company and accepted it as a senior citizen. Thank you so much and I look forward to a long-lasting relationship.

This was my first and hopefully the last claim, the home warranty is a great safety feature but breakdowns are never fun. The wait to get a plumber is long however where our home is, it is difficult for a company to get to due to it being at least an hour drive. The find your own contractor was perfect.

The letter I received from Choice about approval to replace my broken disposal was very confusing. The subject line was correct, but the body of the letter stated that my air conditioning unit was approved for Richard to repair. That did not make Choice look good. If you use a form letter it should not state a specific item unless it matches what the claim is for. Richard did a great job.

Your people (not the repair company) insisted that we replace our $6000 Viking oven with one they found for $675 rather than spend $775 to repair a broken over control unit. This is a scam proposal. We will look for another warranty company. Your only goal is to get away cheap and get out of any future repairs for our oven. I was not allowed to talk to the person who made this technical decision but only your claims adjuster who had no power to help. I will give you bad reviews everywhere I can and I will consider a small claims suit. Your process that insulates your customer from any discussion with the person making this decision is deplorable. When I called to your customer service I was just transferred back to the same claims person who could not explain and justify this decision. I see that you do not have any customer service at all.

I have only done the first step to getting my Dishwasher repaired. I must say the scheduling was quick and easy. Sadly the repairman was just here, the part I need is no longer available!! What do I do now!!?? I have only done the first step to getting my Dishwasher repaired. I must say the scheduling was quick and easy! Sadly the repairman was just here. The part I need to repair the dishwasher is no longer available. I am attaching the photo of the repairman's scene.

"Choice Home Warranty denied my furnace repair during Christmas holidays when temperatures were below freezing. My blower motor failed - a common wear and tear issue. Despite having a licensed HVAC technician provide written documentation that this was normal wear and tear (covered under warranty), they denied coverage claiming unproven "pre-existing damage."

When our washing machine broke down, someone came out and assessed $250 to fix it. Choice warranty said they will not fix it but I can replace it. It’s an older washing machine, but it was a top-of-the-line washing machine. They are only going to give me $350. You cannot find a used washing machine for that price let alone a new washing machine for even half that price. So for me to buy a new washing machine, I would have to pay full price for the washing machine, which is about $1000, and I will receive a $350 check from Choice warranty in about 30 days. 👋🏻

I called Choice Home Warranty about my dryer and received an instant response and updates throughout the process. I really appreciate that! They dispatched a service repairman out and he was very professional and solved the problem. I would like to recommend them to family, friends and everyone! You won’t be disappointed. Break downs will happen and you need a company that will have your back at a time of an emergency.

Hot Water heater was making a loud noise, dripping water from a connection on top of the unit and heavily dispersing water from the outside pipe. My only complaint is that it took three days for a technician to be dispatched for the repair. I also had to contact a supervisor because after the Tech had completed and tested the repair, he was instructed to remove the new part and replace with the old, defective part.

Prohands LLC showed up within the appointment scheduled time.. The technician (Javier) found the issue within mins. and explained what had to be done to return the Pedestal Style Sink back to full function. He did a great job! Left the area clean and dry. Thanks to Javier and associate..

Tim did an excellent job repairing my washer. He drove through rough weather to reach me and had a great attitude. I am more than satisfied with the work and the customer service. Thank you for handling my claim in a timely manner. This has not always been my experience with Choice.

I've had a home warranty before on my house and it saved me a ton of money, it was the best thing I ever did for My house, it covered my air conditioner, my water heater, my pool pump and motor when they all had problems, I was so grateful that I had the warranty when this things happened to me.

It sounded like email with information was already sent but did not receive it. I have no contact information to reach company and need to be able to provide mortgage company proof of coverage. Otherwise transaction went smoothly. Speaker was knowledgeable and pleasant. Need information on how to make a claim if needed.

The young man who came to service my issues was very polite and helpful. He did all he could to help me. It was smooth sailing. I'm thankful for Choice warranty. Would recommend to everyone. If you don't have a home warranty get choice. He explained what he needed to do and also what he couldn't do. Thank you.

The service tech was very good. He diagnosed many problems in the clothes dryer. He told me it was over 10 years old. I am living here 2 years. He couldn’t fix it on the location. I had to wait 1 day for approval. Which is acceptable. Then I got notified parts would take 5 or more business days. Then additional time to set up an appointment. With a family of 6. Going to the laundromat in 20 degree weather multiple times and for an additional 2 weeks was not going to work. Had I known it was 10 years old. I wouldn’t have wasted the $85 on the service call. I can’t see any valve in spending on this unit. Choice thinks differently. This was was first claim, which ended up to be a no claim. And when my subscription comes up in July. I will try another home service provider. I didn’t like this experience. The next carrier might be worse or better. But change is good when I have had an unpleasant experience. Thanks for trying

Job was completed in a timely manner and professional courtesy was extended throughout the service with explanation of the assigned task given for the repairs to be completed by the technician given the assignment. I would highly recommend the proficiency of the requested repairs and any issues that needed to be addressed with excellent communication from Choice Home representatives of keeping one informed as to the status of locating a contractor for the needed repairs.

Placed a furnace repair claim at 3:00 PM and was told the repair company would email us to schedule to come out to look at furnace. We have not received any email from any company and it is now 10:00 PM. This is our first service claim and do not feel very confident in Choice Home Warranty!

I'm going on 3 years with Choice home warranty company and I'm very pleased. I've used their services several times and the procedure is a pleasure. I'm able to put in a claim online and the service company usually calls me with an appointment the next day. Definitely planning on renewing my contract. Thank you Choice!

My claim has just started, so will see how it goes. Other claims I have submitted have been dealt with in a timely manner with just a few problems. Hope to see this claim go smoothly. I will be more than happy to submit another review upon completion of this problem.

Just sign up and paid for 3.5 yrs. I feel that the coverage is great, the experience will be known if and when the first claim filed. Overall, no complaints. I have been debating for long time on whether to buy a home warranty. Choice Home Warranty check all the boxes.

For the most part, I am satisfied. However, I have had a problem with a claim on a refrigerator in the past, which caused me to have an unexpected expense for an item that my plan states is covered. That is the only reason I cannot give Choice a higher grade.

Have always had great service and response from CHW. Each time I have submitted a claim it's been a matter of minutes before I had a response. And quick communication with the contractors assigned to my claims. Within a day or two my issues have been resolved to my satisfaction.

Very professional. Arrived when he said he would, fixed the garbage disposal quickly and efficiently. He explained exactly what the issue was with the garbage disposal. I Would recommend the service provider to other clients in need of service done on garbage disposal in this area. He also repairs heating and cooling systems.

Very friendly, willing to answer all my questions. Make signing up so easy. Provide information that I would need if I had further questions. Price is very reasonable for all it covers. I will tell others about this company and the sales manager Phil **. You call them, they take care of getting the company to come and fix it. You have nothing to worry with.

Your response to all my claims have been great but I disagreed with my last claim, the spring to my garage broke and the spring are made in two pieces and you guy only cover only one part, since the spring are made that way, you should replace both parts, not just one part, the spring is one system that composes into two part, and the spring was put the same time.

The claim was fast to be approved! The date for the technician to come out was kinda far out but I called the office of the repair company and they got me in next day! Was so thankful as I had company coming in and clean linen to be washed and refreshed for company.

The reason for my dissatisfaction is in the handling of overall service. The technician was very thorough in trying to repair my dishwasher, but ultimately determined the unit required replacement. I expected fairly rapid confirmation from CHOICE that a replacement unit was indeed being compared and that I would be given a chance to verify or upgrade the replacement dishwasher. To date, I have heard absolutely nothing!

I'm very pleased with Choice Home Warranty. When I place my claim the scheduling of the repair and the constant updating was excellent. I was happy to know that I had contact to the repairman before they showed up. There was no problem with the finances all that was discussed before he arrived I am happy. I would most definitely prefer choice home warranty to anyone that needs home repair.

My top oven of my double oven quit working. Technician said it needed to be replaced. I was offered $677. Installation not included. Tell me where I could find a stainless steel double oven for that price?!?! The case manager told me that is their cost to replace the unit. Definitely sold a bill of goods.

We are totally unsatisfied that we need to use a Lowe's ecard and would prefer a check instead of the ecard. The reason being we want a check is because we would like to go where we feel comfortable shopping and not forced to go to Lowe's. Please have someone call us in regards to this matter and hopefully we can receive a check and resolve this as soon as possible. Thank you.

We had a very hard time with scheduling this repair. After a full week of waiting all day for the schedule visit we finally had a visit and the dishwasher was fully repaired. The service provider was on time and made sure that the dishwasher was working correctly before leaving.

The claim process was quick and easy. Very straightforward! The technician was assigned within 12 hrs of making the claim. The online system is very easy to navigate. Thank you CHW for your excellent service and assistance! I would recommend Choice to anyone with a home they care about and want an exceptional experience.

Nest Plumbing showed up but did nothing, waiting on authorization from Choice Home Warranty. Never did anything before leaving because they didn’t have authorization to fix the problem. Why were they scheduled to be here if they were not authorized to come? I have had this contract for years and I have never had someone come and sit in my yard waiting on authorization to perform the service from Choice before just leaving after doing nothing because they didn’t have authorization

Timely and professional service provided by Choice Home Warranty. Had several issue with appliances in a newly purchased home and very happy that we have a good warranty service. Thanks Ryan and Home Choice warranty. Will definitely recommend to other people who are looking for a warranty. A B C

He was knowledgeable and efficient. Although the clothes washer is old and parts are hard to find, he ordered them, had them sent to my house and was able to replace the failed parts in the course of an hour or so.

The technician was on time, very professional, and efficient. He diagnosed the problem immediately and fixed it. He had brought a replacement part with him in case it was needed, and it was. He was also very personable and we enjoyed working with him.

I was made to believe that my claim was approved. When the technician came he said it was not. If I knew it wasn't approved I could have called someone else and got a cheaper price. Instead of costing me $60 (as I was made to believe), it was $160. If Choice was NOT going to approve they should have told me first instead of sending me a tech that I didn't ask for.

He was professional and thorough and did a great job. He asked questions and went up in the attic and fixed the problem and said the previous person left the door open. I was very pleased with his work.

Fast and professional. Highly recommend. Arrived within the appointment window and fixed the dryer. Knew exactly what to do. If you need a dryer fixed, this is the guy. So glad I could get this fixed literally the day after it broke. Was able to finish drying my clothes immediately afterwards.

Fast Responder Plumbing is truly a fast responder with nice and experienced plumbers. We filed the claim on Saturday, and Robert was sent to fix our problem on Monday Morning. Robert fixed the problem in few minutes. This is our first claim with Choice Home Warranty, which is timely and efficient with claims' resolution. Thank you All!

So far, the app is very easy to use. Waiting on technician to get back to me. I called to verify that I submitted my claim accurately, and the Choice Home Warranty operator was friendly and professional on the phone. She answered my questions promptly. I would definitely recommend Choice Home Warranty to friends and relatives.

I would highly recommend Choice Warranty over other home warranty companies. Choice Warranty has been a superb home warranty service. The process of starting a claim to having something repaired is extremely stress free and efficient from beginning to end. Thank you Choice for making maintaining my home stress free.

I rated high for now because I have just signed up for the policy but I have no idea as to actual services provided per the seller's information. I move forward with optimism for signing up for Choice. Should it prove to be all guaranteed, I will certainly recommend it to others.

Found a leak in water heater and needs to be replaced. Not getting enough hot water when taking showers. Technician did a great job of diagnosing the problem with the water heater. Technician also explained why the water heater had gone bad. Mainly age of the water heater. My water heater was about 15 years old.

Bryan was a great electrician. Highly recommend to anyone has electric issues. He was prompt, professional and good communicator. I couldn't be more satisfied with the service I received. They arrived promptly, were highly professional, and completed the job efficiently. The quality of work was exceptional — every connection and installation was neat and secure. They also took the time to explain to me what they were doing and what the issues were. Their attention to detail and commitment to safety gave me peace of mind. Overall, I highly recommend Bryan for anyone needing reliable and skilled electrical work.

I just wish I could get a sooner appointment. My fridge went out. It takes a week to schedule an assessment appointment but you take the money right away. Doesn’t seem fair. There’s needs to be a quicker process when something breaks down. Also, there needs to be better communication from your repair companies reporting back what our problems are.

I sent in my information online and got a call right away from Chris from Choice Home Warranty. Chris was very friendly and explained things in a way that it was easy to understand. The pricing is very good as well. My brother also has Choice Home Warranty and him and his wife are very pleased. They had it for a while. He is the reason I went with Choice Home Warranty. Chris just made it official.

I am extremely frustrated with the handling of my pool issue, which has now spanned over three months and remains unresolved despite multiple claims. First Claim: The first company sent out to address the issue was questionable. Not only do they appear to not exist, but the individual who visited my home simply commented on how beautiful my family is, acknowledged the issue, and left without taking any action. This company has no online presence, and they never followed up or contacted me regarding the repair.

Last month I had a plumbing stoppage in my both Tub-shower at my rental property and when I submitted a claim, no plumber accepted the dispatch and after four days they offered me a reimbursement choice which is mean that I have to find a plumber but the problem is no plumber wants to deal with the home warranty required documentation so l end up paying for the plumber out of pocket.

Ghost company repairman was kind & considerate and my grandson did not let him but he came back later, was able to evaluate our 10+-year-old dish washer and after tinkering with it about an hour he said our dishwasher was beyond repair... He said it must be replaced, we thank him and looking forward for my new dishwasher. Yes!

The workman arrived in the time frame that he promised and did the work correctly and quickly. He was pleasant and explained what was wrong and changed the two switches for me. I am glad to have Choice Home Warranty because they have never failed me when I needed them. I would recommend CHW to my family and friends. Thank you Choice Home Warranty.

Reporting the claim was easy and the person I spoke to was nice and attentive although difficult to understand at times. I’ll gladly provide a review of the claim process and performance once the clam is settled if able.

Claim was made with a conversation with an agent on the phone. Kristine was quick and efficient. She understood my problem and completed the form and gave me the claim number. It could not have been easier!

I called for service, provided my contract number, and withing minutes I was contacted by the serviceman to set up an appointment. He arrived at the scheduled time, however the vendor gave me a SIX-hour window to be present as opposed to a THREE-hour window which I believe is customary. The technician fixed the problem within 45 minutes, took the service fee check, and was very business like.

The process again has been seamless. Very easy to put in a claim and a quick response from the garage repair man. He came out right away and agreed with needing a new key pad and said he would be back on Tues. or Wednesday. As of now he has had NO confirmation as to when he will be coming to complete the work.

I was a Choice customer in the past and cancelled because of a bad experience. Shemar was very helpful in explaining what happened in the past and gave me great information about coming back to Choice. He made me believe in your company again. Outstanding customer service! I will definitely be recommending some of my friends and associates to you.

Appt scheduled by Choice with Capital City Plumbing for today 11-3. Finally was able to reach someone at number listed on assigned service and was informed they “do not” do warranty work for Choice. I attempted to just cancel claim until I return from a funeral and was told that it could not be canceled. It would be reassigned??? I have referred several family members and friends to Choice and today I’m very disappointed,

I have had 4 claims in the past year for my home in Kauai. I checked to verify that they serviced this area prior to purchasing. All 4 claims have had NOTHING done to resolve the problem, although I have called over 12 times and have been assured that I would hear from the company within 48 hours. I have now written a letter as mandated by Home Warranty prior to going to court. More than 30 days have elapsed; they have not responded to my letter at all. My claims were for a jacuzzi bathtub, not working; originally initiated 1/09/24; ceiling fans not working 10/21/24; dishwasher spraying water everywhere 10/21/24; and refrigerator which freezes food and then defrosts, 11/19/24.

A covered service on our warranty was immediately denied within minutes of the technician submitting it. It really felt like the default response was to deny the claim so that CHW could save money with the vendor. As a customer that is not our problem and provided a very unsatisfactory experience. I called while the technician was still on-site to get the denial reversed and was not treated with adequate customer service. I had to insist to speak with someone else. I still had to file an objection to the denial which then took another 24 hours before I was able to speak with someone to resolve the initial denial.

Service Technician came out, replaced a lot of parts on the water/ice dispenser assembly. After he left water started building up at the bottom of the tray where you place your glass for filling. I called the service technician back. He came out a little over a week later and said he didn't know what was causing the moisture buildup and there was nothing he could do. I called Choice Home Warranty to report this and asked if they could send a different company/technician out to get this problem corrected. They agreed and I am waiting to hear from new company.

Good job by the technician. Installed a much less expensive disposal than the one we had, but it’s still warranted for 6 years. I guess we can live with that! I would endorse the company but no identifying information on the truck nor the receipt nor phone information. Would recommend them if they were identifiable.

Although the furnace component was covered by the manufacturer's warranty, your decision not to replace the part cost me in using another HVAC company to perform the labor. Thus, I spent extra funds for a job your dispatch could have easily performed. Thus I'm not satisfied with this service call.

Choice took down my service issue and followed up with email that they had received my request. Within day or two had assigned the work to a provider. The provider was very efficient and did a good job. Choice then followed up to make sure work was done and to my satisfaction.

I have been very frustrated with the service scheduling. Several times I have received a notice in the middle of the night that someone was coming that morning. I appreciate the promptness of sending the technician however that shows no regard for my schedule. Both times I had a conflict & did not even have time to get ahold of the person coming. Therefore it messed their schedule up also. At the bare minimum I should have been advised that the notice for service may come in the middle of the night. I do not find the people who schedule the appointments particularly nice.

I had CHW for several years. During that period my Air Conditioner broke. Because of their fine print they claimed because it was "built in" it was not covered. They offered a few hundred dollars when the actual cost of replacement was approximately $15,000, which I am still paying off via loan 4 years later. Recently my clothes washer broke. They offered a $343 voucher for Lowes. The appliance was worth over $1500. They also make it difficult to cancel the service intentionally (you have to call repeatedly, wait on hold and then they try to save the contract. if we look at the cost of this service to me over the years it was in the thousands of dollars while they coverage they offered was approximately 25% of my actual costs. I would have been better off never having paid for this service.

My agent was helpful in every way. He was knowledgeable & professional. I was prepared for a long wait & a lengthy process. I experienced neither. I have coverage on both of my homes. Hope I do not need your services, but the reviews are all good. Thank you for your service.

Choosing Choice Home Warranty was a no-brainer. With excellent reviews and recommended by Forbes and US News, I felt very comfortable choosing them. I received a great deal and couldn't be happier. Being recently widowed, I have peace of mind knowing when something goes wrong in my home, CHW is just a phone call away. The sales representative that signed me up was friendly and informative. I also received a follow up call to see how my experience with CHW was. I feel very confident that I made the right choice.

The service to replace the broken garbage disposal was done on time in a few minutes. Very professional and no hassles. The call service fee was increased recently but I felt that the service quality justified it.

I want to mention how pleased we are with Choice Home Warranty after the great service they provided us with after our heat pump broke down the two technicians that came to take care of the problem truly did an outstanding job in a very professional manner. I would gladly recommend Choice Home Warranty.

Repairman came and quickly diagnosed the problem... he repaired it and checked for other potential problems. It was quick and very professional. He was courteous and very professional. He was very professional, courteous and efficient. Happy to have him on another service call. Not much more to add for a routine service call.

John was the best service guy I ever had worked very hard to get heat. In My house was always on time and cares about his customers, thank you for everything you did for me. Choice home warranty is the Best. Everyone should have them cover their home. Would recommend them to any homeowner.

Although I am hesitant to provide a product or service review before the job has been completed I can say that at this point I am completely satisfied with the service. A repair technician arrived at the appointed time and did a through inspection. He communicated the repair issues with me and explained the next steps in the repair process. He was courteous and knowledgeable. We are now ordering parts and proceeding to scheduling the next step.

The technician was professional and courteous. Got the jobs done quick and left his contact in case we have problems. I had to reschedule once and the team made it fit my schedule. Would definitely use them again. This company I would recommend to anyone looking for honest technician and with great experience.

I loved how Jesus worked the case. He still came very late in the day and was able to change the garbage disposal. Was able to do it still with a smile and was very friendly. Definitely recommend this company and this guy. Called before arriving and was very knowledgeable of what needed to be done.

The dryer stopped heating and they were quick to get someone out to fix it. The company they sent was friendly, knowledgeable and efficient. We would recommend. We have used them for 3 years now and will stay with them. They called to confirm appointment and was prompt and called before to make sure someone was home.

I once again called Choice to have someone come and fix a faucet leak. As has happened before, this company found a way to deny the claim, claiming that in the small print, because my home was lacking a pressure valve, which had never been installed when the home was built, the simple faucet repair was not covered. In the 45 years since my home was built, I have never had a faucet problem, but now, because of the lack of this pressure valve, this repair was denied. It appears the Choice home warranty continues find ways to deny claims. This is not what I was expecting when I paid the $1800 for a 5 year insurance policy, This is the second claim denied, citing reasons defined in the small print of the policy. They should be ashamed of themselves taking people's money when it appears that their business model is to accept premiums but deny claims. I will never purchase another policy from Choice Home warranty company.

The agent I talked to was very friendly and acknowledged about what I needed, very satisfied with him! He helped me make decisions about what I needed! I would definitely recommend this company for their warranty needs! I am sure I made the choice in selecting these company, and will let my family and friends know about them.

In older years, CHW came to fix problems. Nowadays they just come to tell you what is wrong. Invariably, they tell you that your problem is not covered by CHW and that you have to spend extra money to fix the problem. Your contract book has been revised so many times to attend only to minor problems. In fact, a tech was assigned to me 10 days after the problem. This was a heating system problem in the middle of severe weather.

I was really disappointed when I paid so much for something that’s supposed to have covered and you didn’t pay for all of it. Also it took forever to get a response. We were told that you would cover this so you lied. Probably will not recommend you to anyone. Sorry. You lied.

Water was turned in as clogged. Second file was was turned in as leak and low pressure. Already finding a plumber and taking care of it. Very good. Plumber will be assigned within twenty four hours. Looking forward to having our shower back in use this week. Always nice to have a hot shower morning or night.

David ** is a very knowledgeable and likable representative for Flamingo. He knows his stuff and was extremely helpful. On the other hand the person I spoke to when I made my original call was not helpful at all. All she was interested in was selling me an extension to my contract which turned me right off. She never even asked for the model #/Serial # of the dishwasher. Even I knew the tech would need that. She did not give him a proper description of the problem either. I would have called Flamingo myself but David reached out first.

Was disappointed by the wait time. It took two weeks for a person to come to my house to take care of the heating problem that we had, called twice to get it resolved. Very disappointed. The person was very nice but Choice Warranty is very disappointed. Pay on time every month and was so disappointed with the wait time.

Axis Appliance Repair sent a considerate and efficient technician who took care of the problem quickly and explained the issue. We have been overall quite satisfied with Choice Home Warranty Service during the past three years that we have had them. We do recommend them for covering the warranty for home appliances.

Robert was kind and was able to offer a better deal than what I found online. He had to call me back because I couldn’t find my wallet and didn’t want to tie up his time. This is $75 cheaper a month than my previous home warranty company and $15 less per service call. I would highly recommend Choice Home Warranty.

DMVHVAC LLC visited on Sunday before the storm, which was appreciated, but unexpectedly charged a $2.50 credit card fee. The initial repair estimate was for Wednesday, but delays pushed it to late Friday before the delay in receiving parts and snow storm. The technician did not use shoe covers despite snow and sand outside, resulting in water and dirt being tracked through the stairs, master bedroom, and closet while accessing the attic. This caused unnecessary mess in the home.

Choice had a technician out the next day to unclog our line. Service call charge was all we paid, 45 minutes later they had the line open and flowing. The technician was polite and professional. They also respected our property. I have and will continue to recommend Choice Home Warranty to my friends. One friend in Tennessee signed up 2 years ago because of my recommendation. I’ve always been pleased with any claim I’ve made through Choice.

I have found Choice service to be prompt, reliable, with good coverage. Their coverage is quite good which is probably what is top of mind for most consumers. No complaints thus far. The technicians who have come this far are very knowledgeable and have done very good work. Hence, no complain with the quality of the vendors they work with.

I couldn't have been more pleased with the plumber from Airhart Plumbing (serving the TriCities region of northeast TN) who came over to assess my hot water tank and my kitchen faucet. He was thorough and professional and I look forward to him installing a new heater and faucet in the near future.

I have had choice home insurance for years and suddenly this week during one of the coldest days my AC went out. I put in a claim and someone came to my home at 5:PM yesterday. After walking in my house with his dirty shoes, he disconnected some wires from the air handler inside and said there’s a problem with the unit outside and that he would contact my warranty company for approval then I would get an email response telling me when someone would come and fix the problem.

Choice Home Warranty is terrible and one of the worst warranty companies in fixing broken items when a service call is placed. My microwave broke and I placed a service call on December 26, 2024 and a Technician came over to evaluate the issue and ordered a broken part through Choice Home, but the part was denied and Choice Home Warranty decided to offer me Lowe's gift card to replace the microwave but the price offered was much less than the cost of the microwave in Lowe's. I replied to the email declining to the offer and to discuss the case with a Manager. Nothing has been done until today, January 11, 2025... I already paid $75 copayment to the Tech who came over to evaluate the microwave. Even if the cost of the microwave is given, who is going to pay for the Installation?? I am at loss now. I don't encourage or recommend any of the customers to join Choice Home Warranty to fix their issues.

Was a bit too long to get an approval for payment on heating system issue. Was finally approved on a reimbursement program. I just felt it should have been a higher priority being. I had no heat and mid-winter weather... The claim was for a high amount of money and I understand that they needed time to review it. I just felt it took too long on this emergency basis claim.

This company is one of the worst so called home warranty companies out there! They'll take your money every month and maybe pay for a small ticket item or two to reel you in. If you ever have anything close to a big ticket item they will deny it for sure. They do not care if you cancel on them because they will have already scammed you out of months and months of payments so they will say good riddance. STAY AWAY!

I put the claim in online and received a quick response. Not long after that I received a call from the repair company for scheduling. The item was fixed on the first service call and was approved through Choice. Everything from scheduling to work completion was handled professionally and promptly. Thank you!

Grant came out to put in our gas valve so we could get hot water. We've had issues for the last month or so and it took about 15 minutes to get it on and 45 minutes later we had hot water. Thanks Grant! We appreciate how easy it's been to work with OSP from the receptionist to both of the techs.

I had an issue with my central heating system. Although it was a new system that was installed in June 2024, it didn't switch on when the temp was set. The company that CHW sent the work request to was Ava's AC and Heating, and Francisco was the assigned technician. He was one of the best technicians I have dealt with since being in Texas. His communication was outstanding: he sent me a text message a couple of days before he arrived, and the day he came to my house, he called ahead of time. I appreciated the fact that he didn't seem to mind that I was watching what he was doing and asking questions (only to increase my knowledge base); he patiently answered all of my questions. He also fixed an unfinished issue left by the original installers of the system. He had all the tools he needed and even had a replacement thermostat (which had "died" and needed to be replaced). He was very friendly and professional.

The service from Lee was a 5+. The replacement hot water tank was not an equivalent. I had an AO Smith and ended up with a dented environment something with only a 3 year warranty. I was dissatisfied with the replacement heater and concerned about the warranty. Doesn’t seem right. Is the warranty valid even though the unit arrived dented.

Tech was both professional and courteous. He was prompt and arrived at the beginning of the time frame that the appointment was set for. Communication prior to his appointment was excellent as well as during the repair the original technician who set an appointment and never notified us of the appointment day or time. Amos was respectful to us and also cleaned up after himself.

I would recommend Choice Home Warranty and my technician to everybody, very thorough and explained my problem. Informed me of the next steps to follow. Choice Home Warranty kept me informed of the next steps that were happening. I wasn’t left wondering what was going on. Choice Home Warranty is the way to go for extra insurance. Thank you for being there for me in my situation. Will tell all my family and friends how they need to get Choice Home Warranty.

We decided to cancel our previous Home Warranty and go with Choice Home Warranty due to false promises made during our consultation. We are currently in below freezing temperatures, have put in multiple requests and have never even received a call back. We are being told they cannot find a technician to come out and it has been 3 weeks. We were told our claim (only one we’ve ever filed) was being expedited but still have heard nothing. Now that our pilot light is flickering and appears to have air in the gas line, a potential hazard we have been told we were given the option to pay out of pocket key and they will decide what will be covered, if anything. Beware. We have been loyal customers and have made all payments and have never had to file a claim until we were stuck with no heat and a potential hazard and now we cannot even get a phone call. Go with anyone other than this company.

Was not pleased at all. I put in a claim and it took me to have to call a few times to get service. It took about a month to get someone to come. I was asked by someone from the company to call and find me someone to come and do the work and I didn't feel that I should have to do that at all!

Bonner Plumbing was dispatched to my home for a leaking faucet. The Part needed was extremely hard to find but the technician spent untold time and dollars to find the part. I was only without water for 24 hours due to this man's diligence, He was by far the best technician I have ever encountered!

I would give a zero if I could. I submitted 2 claims-both immediately denied. Both denied again on appeal. Reason: not ordinary wear and tear. Denied an electrical claim which according to the electrician they sent was ordinary wear and tear. They said the wire was cut. He sent photos and they “found” a hole in the wire that was not cut or broken. We have an old house, so wear & tear is expected. They denied another claim and the technician said they always deny claims. The only good fortune is that I was with them with them only 4 months and was able to get some of my money back when I cancelled the contract today. From the $499, they prorated and gave me $280. They charge $50 to dump them. I wasted $215 on these scammers. Do not contract with this company. Beware.

I wish I could convey in writing how disappointed I am in the service I receive from Choice Home Warranty. I recently submitted a claim for the water/ice dispenser on my kitchen refrigerator which through normal use developed a crack. The customer service rep insisted that this was not due to normal wear and tear which to me it obviously was. She also hid behind terms of the contract which seems to me to be a cop out. A warranty is like getting car insurance that you hope never to have to use but it is there when you need it. Since I am so disappointed in this warranty, I will discourage anyone from buying it.

Dennis arrived within the set time frame. I showed him the issue and he went to work. While working he was nice and listened to what I had to say and commented with a likewise story or related event. We have several things in common. He was finished, checked over everything and was gone. Very good employee.

Just turned a claim in so I have no comment on the repair. HOWEVER, they aren't coming for 6 days. Don't like that! I would really like it better if they came out sooner. Thank you so much. You need to contract with more local repairmen so the wait isn't so long.

We are having issues with contractors doing their part but the Choice hotline calls them directly for us or they work with us to get a new contractor. It is not always a fast process but they are trying to meet the need. I appreciate what you guys are doing for us. Thank you.

They said I had 30 days to cancel and get my money back. I canceled in 24 hours due to my reading their contract and not being able to live within their arbitration process. Now, they will not refund me my total purchase price. They never stated they had a cancelation fee. That is bad business ethics.....either state it up front, or refund it in total.

We were very impressed with the technician, he kept us informed regarding when he would arrive at our home. He was very knowledgeable and he explained what was wrong and how to prevent the issue from happening again. The issue was resolved. I would highly recommend the technician and Choice Warranty.

Since purchasing my home warranty (1.5 years ago) I have requested service twice. One for an electrical issue, one for plumbing. On both occasions I had to wait for a week or more before a technician showed up at my door (not acceptable). I am currently dealing with a plumbing issue. After waiting for a full week the contracted plumber cancelled my appointment and rescheduled for the following day (today). Plumber arrived and didn’t have the needed tool to unclog my kitchen sink. He refused to return today to do the job. Doesn’t plan to be back until next week. Unethical and crooked.

I am so happy with the plumber from Cascade Plumbing. He arrived earlier than he anticipated and quickly ascertained that the leak was coming from the unit upstairs. The neighbors will take care of the leaky tub in their unit and my association will then come over and replace the ceiling area in my bathroom. I already referred a friend to Choice Home Warranty and will definitely recommend them to others.

The first person I spoke to seemed a bit too eager to get me to commit that day and when I explained I was still researching companies, the phone disconnected shortly after at. The second representative was Alanzo **. He was amazing, no pressure, gave me all the information I needed to sign up. He was able to compare their product with another company in a way that was factual and didn't put that company down. Then I got another call from someone trying to get me to sign up. After doing my research I decided this was the best bang for the buck.

I must say thank you for putting me at ease when something breaks knowing you will take care of it. I’ve had Choice Home Warranty for a few years now and you have fixed everything from my oven, ice maker, and air conditioner. Your service has been good and the service providers you contract are knowledgeable.

Excellent Service. Quick response. I recommended Choice Home Warranty. I have been with this company for more than 5 years. I have called for my freezer, my washer and now my water heater and have always had excellent service. As soon as I call to put a claim in less in 15 minutes I get a response.

I just canceled service. I was told that your company is unable to cover the repair of my covered system “pool filter”, essentially because you don’t cover physical damage. It’s a leak in a pressurized fiberglass pool filter. Obviously it is physically damaged, hence the leak. That is not to say it was damaged by neglect or abuse as suggested. I’ve been a home owner for over 28 years and a pool owner for over 25. This is a 2nd home and it was suggested to me to get a home warranty. It has been a waste of time and money.

Getting an appointment for repair takes a long time. If an appliance is not working such as a heater, it seems that an appointment for repair would be quickly made. It is the coldest time of the year and my heater isn’t working properly. It runs constantly but doesn’t heat very well.

I have been with Choice for the last 7-8 years. They are great to work with. I am thankful that they take care of my appliances when I need them most. Although I would like them to work on their response times, they do get the job done. Good courteous people as well. Keep up the great service.

I have multiple properties covered by Choice. I entered the wrong policy number to generate the claim. Once I realized that, I called customer service and that switched it over quickly to get it on the correct policy. I was on hold for less than 2 minutes. Thanks so much for the quick service.

He was very descriptive of the issue, what his process would be, and what to expect next. I knew what to expect with pricing, also, before I was in a position where I had to make a final decision. He was able to get here at the start of our appointment also, not towards the end of the 5-hour period. He also didn't give any issue with the weather.

I am disappointed that you have denied my claim just because it is a digital and programmable thermostat. That should not make any difference. It runs my HVAC system just the same. I'm sure because you were estimated 1500.00 for the part you found a loophole in the contract to not cover an electrical component, but yet you will cover electrical outlets and ceiling fans and a Whirlpool tub but not a NEST Thermostat that was in my house when I bought the house over 3 years ago. I think that is poor customer satisfaction. I work in the car business and the aftermarket extended warranties are exactly the same and always try to find a loophole and reason not to cover a claim.

I was very pleased with the tech. He was very polite. Came and got right to the job. Told me that I will receive an email if not that I can call him and he will let me know what’s going on. Yes I did receive the email. Was pleased with it.

We have had Choice Warranty now for 2 1/2 years and have been very happy with them. The service has been prompt and everyone has been very helpful and caring. It just feels good to know if something goes wrong with a major appliance you have someone to call that you can trust.

Wish you would pay attention to the “Contact Us” section of your website. Would like to add a kitchen faucet and shower hot water adjustment to my claim. Please expedite the toilet repair. Again, need toilet repair done as soon as possible. I am a caregiver and need this bathroom.

What justifies normal wear? NO ANSWER PROVIDED! This is normal wear when it is exposed to 120 degree temperatures and water that has high mineral content. I live in the Desert Southwest, plastic's normal wear in this climate is much different than that of Florida or somewhere that is not as hot and much more humid. This is a terrible way to do business.

The technician, Vincent showed up and went right to work on my issue. He took everything apart, took all actions to troubleshoot and identify the problem. Found it was an air leak, plugged it up after performing preventative maintenance on the system. He fixed the issue, cleaned up his work area and ensured all systems were working properly. He was professional, thorough, knowledgeable, personable and I would request him to come and service my appliances.

Everything I was told by salesman Mathew was very untruthful. I asked him very specific questions about what the policy covered and I filed my first claim for a leaking water heater and it was denied. First after not hearing any response from Choice after several days I called and was told they could not find anyone in my area to accept the job and would be in touch. Four days later I was sent a msg. stating someone was coming out he came out and replaced a part. I was contacted the next day that he received a msg. that he was denied. I was told by a case manager that the company needed to look at the water heater first then contact them for approval before he is allowed to fix it

The filing of the claim was the easy part. I know it is cold and was hoping to get a call after 9 hours after the claim was sent. Hope someone contacts soon. Otherwise very satisfied with all that they done for us.

Problem with Choice Home Warranty and having their Total Warranty Plan available. I told the salesman I had a Custom House and would expect like for like replacements if it cannot be repaired. He stated not a problem. First off they lied to me about the "Total Plan" to get me signed up. Here is one of the problems. I called to place a claim for a non-working faucet and ask if it would be replaced by the like product which was a Price Phister. Was told yes.

The technician was great, but nobody told him there would be no one available at Choice HW to approve his work order before 9am. He quickly diagnosed and fixed the problem and was very pleasant and professional. Not sure why Choice HW would allow appointments to be scheduled when they have no staff available to authorize the actual work. I was upset because I thought I would have to inconvenience my employer twice, but luckily the technician accommodated me which I really appreciated.

Plumber could not get the P-trap to stop leaking after installing the new disposal under the sink. A half dozen failed attempts to reinstall the P-trap sections the installer out of frustration took a break. Finally, through shear persistence and the skill of a Master plumber all the PVC P-trap sections were cut, fitted, threads sealed with putty, and new washer rings and connectors installed. Holding his breath the water was turned on, the line and joints were pressure tested and no leaks were found. As the customer, the Clockwise plumber demonstrated he had placed quality workmanship above just mediocre work- - for which I am thankful.

I have been a member of CHW since 2018, the service has been outstanding except on two occasions, when I was denied the claims. I recently renewed for another 5 years. I just had one plumbing claim, it was attended to within 24hrs. The price is very competitive and service fee is very good.

Matthew was the choice representative. He was friendly and very polite. He was really good at helping me make a decision. I had already did my research on Choice and knew it was the best policy around so he really did not have to do too much convincing just bringing me to say yes to the monthly plan.

I'm 83 years old and don't live by e-mail. I requested phone contact. It worked out very well. I knew what was happening all the time. The plumbers were great and my claim was handled great. I got hot water again. I can't thank the folks at Choice Home Warranty for the way they took care of me. Jim **

Tech repaired the leak in laundry room. However, to do so he had to remove a section of drywall. He advised someone from Choice would contact us to repair the drywall. This has not happened. The plumbing company does not repair the wall so I am guessing we need a different contractor to repair the wall. Please advise. Thank you.

I was pleased with the service received. Submitted the claim online. I received an email within 24 hours with a convenient appointment. A skilled tech called with an eta and arrived as scheduled. The plumbing problem was repaired promptly. Gave the tech a check for the service fee. Overall, pleasant experience.

I live in Hawaii on Maui and the service here leaves a lot to be desired. CHOICE only contracts with one company in HI and they are on a different island. This means that the customer (me) has to wait until a technician can be scheduled to come to my house - on a plane. Why not have a technician that is already on Maui?

Cold water shut off valve leaking. Repair fixed, checked all other shut off valves for leaks, none noted at this time. Repairman arrived on schedule, was friendly and proceeded to address the problem. Fixed in a quick manner, checked to make sure leak had been fixed. I am thru typing!

Our dryer stopped working for the third time… It took a week and a half to get somebody out and then another week to argue for more money for replacement. Now I am being told it could be 30 days to get my voucher from Lowe’s. That would mean that we would be without a dryer for almost 2 months. This is unacceptable… Your customer service is so lacking that we will be dropping this Warranty.

I had a bad experience with another warranty company. I talked to Jim ** at Home Choice Warranty, he was so pleasant and nice to talk to. He made me feel like a person instead of just a number. Thank you for your help. He made me feel like my problems and concerns really mattered to him and the company he was working for.

I am happy I decided on a policy with Choice Warranty. Great coverage at an affordable price with a discount for seniors. I have some peace knowing if something goes wrong, I’ll be able to afford to have it repaired. The agent, Jacob, was professional, knowledgeable, answered my questions, kind and patient. Thank you, Jacob.

Glenn's Heating & Air was here right on time. Great service and repair with operational information. I have used them before so when I got my service number confirmation I forwarded it to Antonio Glenn, I am pleased with CHW and have told others about them.

I was told the claim was denied because there was no wear and tear. Per the technician that came out he stated there was wear in tear. Your company seems like a scam at this point. I don’t understand how a professional can tell you that the issue is due to wear and tear, yet you guys deny the claim and says it’s from improper installation which again the technician already said was from wear and tear. I’m going to look into legal action at this point for you guys signing a contract in bad faith.

The best technician so far sent by my Warranty. He went above and beyond the call of duty and I highly compliment and recommend him. Thank you for having such a good tech to help with my claim. The customer service 888 number needs work to get through easier, but in the long run I am satisfied with Choice and their service to my problems. I've had to use them several times and been happy for every situation. Thank you.

We were given a time frame of 7-11am for the guy to come to look at our washer. He came around 1 or so. He wasn't able to repair the washer because it was older and needed a timer. So he let the warranty company know what was going on with the washer.

The Cornerstone team is awesome! They came in, quickly diagnosed the problem, and provided a solution to fix it right away. Very professional and provided a clear explanation of the problem and the solution. Made sure it was resolved before they left. I highly recommend Cornerstone for anyone who needs their services!

These ppl have been very sloppy and rude with me! Technician came to my home and diagnosed and wrote up then sent to Choice. After that I’m informed I’ve got to pay $420.00!!! I was told that the reverse valve that needs to be replaced is a modification and/or upgrade, plus pull vacuum to get Freon out of system to replace part!, and then refill! I’m beyond disappointed with y’all’s response and decisions! I’ve paid the 100.00 deductible and that should be it. Choice is an absolute joke!!! My AC IS STILL OUT!!!!

We had a leak under our sink that required replacement of the faucet. You would only replace with the cheapest faucet. Not like the one we had. Paid a lot of money for this kind of service. Thinking of cancelling. You gave terrible service.

Had no heat on a very cold day. Young children were in a very cold house. No technician contacted me. After waiting 3 hours I Had to call someone and pay nearly a thousand dollars. Warranty was not useful. The auto response was quick but no repairman responded. I will not renew the warranty.

I was very satisfied with Mr pro who diagnosed & fixed my leaking shower. Reason for only 9 stars is they need to wear shoe covers. My hotwire tech wore shoe covers. He's not dealing with water. You can pass on my suggestion to Mr all pro. Otherwise Choice warranty has been sending good service people and responds promptly.

Choice home warranty has come through for us in a very timely manner and all issues we've had were addressed and fixed by competent professionals that they scheduled for us. I would recommend them to anyone looking for a home warranty company as we have had great results with them.

Boiler was making a noise. It was the propeller on the motor and it also needed a new sump pump. Jeremiah was great. He knew exactly what the problem was. He came over later in the afternoon and was done in a reasonable time so as not to interfere with our plans.

The technician was prompt and professional. Choice Home Warranty’s performance on the other hand, has been a horrible experience. Delay after delay, inappropriate denial after denial, your performance is abhorrent. It is obvious that you spend your money on your high-pressure sales team, even requesting on a daily basis since I signed up that I extend my warranty, despite the fact that you are holding up repairs to my home that are clearly covered contractually. I will make it my mission to sing your praises if this issue is resolved correctly, or to shout your failures if it is not. It is your choice.

Tech that came out was excellent and knowledgeable about my freezer as he was actually a tech from the manufacturer. I like being able to schedule my own time and received text messages keeping me informed. Prepaying the deductible was easier too as you do it upfront. The windows 8-5 are a bit long, but I was home that day and didn't mind.

My clothes dryer GE, stop working and not heating at time, I file a claim, got email for tech in 48 hours, came and found the problem, parts order will be back next 48 hours when part come in, I’m happy, I would recommend Choice Warranty for my friend in the future, last summer I file for A/C. Got covered too.

Had a wonderful experience with guy from Yale Appliance Repair. Very professional and knowledgeable with the problem with my dryer. My dryer is working fine. No longer making loud noise and stopping every 10 minutes during the drying cycle. I must say that I am a very satisfied customer.

Your price is excellent and when I finally got through to someone that could take my claim it was excellent! Send another survey when the repairman is finished! Now for the bad! I tried going to the computer to input my claim. I could not get it to work, so tried calling to ask for help. Each attempt to ask was met with a very hurried "Place your claim online!" then they were gone! I was not given a chance to explain or get an answer! Finally, I got a man to listen, and he put me in touch with a helpful lady that took the claim.

Called for repair about 2 weeks before Christmas and repair was set for Dec 26, but was unable to fix until Jan 7 because ovens, stoves and refrigerator - freezers comes first. I wasn't happy both me and my husband being in our upper 70s. It was a big inconvenience and hardship for us when we had to do our laundry. We had to wait nearly 3 weeks and most days were extremely cold outside hauling our laundry out in the cold.

It was very simple to make a new claim. And authorization number was given and waiting for a call from the technician. You don't expect your heater to will not work when you experience the cold weather. But when it doesn't heat then Choice Warranty is the one to look to. They have given me good service in the past with my cooling system.

I would recommend Choice Home because whenever I call, they seem to get right back to me and solve the problem. They let me know when the mechanic is coming what time and date. Also they give me the company name and his number in case I need to call back for more information..

When looking to get a home warranty as I going over all the different companies Choice Warranty kept coming up. Even the Better Business rated them #1. That's when I knew I found the best company for my family. They seem to cover everything a homeowner could ever expect. It was fast to sign up. Price is very affordable,.

John was the representative that I spoke with, He was polite and quite professional. My concern is having to pay an additional service fee. It's not written in my contract and if it is I've overlooked it. So having to pay an additional service fee, is not only costly, but quite disturbing. I rated you a nine (because overall I'm satisfied with the results I've received, thus far). I gave you one star because I can't believe, someone can walk in my home and say, I don't service this brand and it cost me an additional hundred dollars to reschedule. Please highlight where I missed this & send it via email. Thank you.

Very Professional Warranty Company. Superior coverage of TOTAL HOME WARRANTY. Impressed with CHOICE full coverage of repairs. Compared line by line a CHOICE competitor, prior to selecting CHOICE HOME WARRANTY. Additionally impressed with the 5 year package, however it was more than we wanted to pay.

The technician that came out was very knowledgeable and explained everything to me. He was very courteous and professional. He told me what he found and the steps that he was going to take to make the repairs. I felt very comfortable that he knew what he was doing and I would recommend him to family and friends.

I have Choice Home Warranty on my house and have had 2 very bad experiences. First, Our refrigerator went bad and had to be replaced. CHW authorized a replacement but, the way their policy is written, they can give you practically any amount that they want to give you. We received a check for a little over $900 but a replacement refrigerator was about $2500. They did the same thing with my built-in microwave oven which quit on us. CHW said it could not be repaired and offered us a little over $650 whereas a new one cost about $2000. In both cases, I had to spend over $1000 of my own cash! I asked "where did you come up with that amount?" I was told that "the committee" evaluated it but would not allow me to speak to a member of "the committee".

Neil was very informative, patient, kind. Explained everything in detail for me to understand and the different plans and costs. He waited patiently for us to discuss the options and decide which plan to go with, and we decided to go with the yearly plan. At this time we are very happy to join the Choice Home Warranty group. Thank you very much for all your help and information. Jim & Gina

We got a year of CHW coverage when we purchased our house in 2022. We renewed for two years because a lot of our systems are old, and we expected we'd need replacements. Long story short, we ended up needing a dryer replacement. They began by offering us a $335 Lowes gift card to replace it. The cheapest dryer (sorted by price low to high) on Lowes' website was nearly twice that much.

Daniel ** was a great customer service representative. I had an AWFUL experience the previous day with another representative who was so aggressive on the phone that I hung up on him. Even though I hung up, he continued to contact me back about 5 times but I just ignored the calls. Nevertheless, when I received an email today from Choice, I decided to call the 800#. Daniel and his manager apologized several times, gave me a better rate and now I am a customer. Great customer service Daniel.