Choice Home Warranty Reviews

The plumber that was sent to my home was very professional and knowledgeable. He was able to identify the issue right off, and explained it a way that I was able to understand. I did not feel rush with any of the questions that was asked. I would definitely like to have him come to my home if I have any future plumbing problems.

The technician arrived on time and was in contact with me about his arrival. He was very professional and very knowledgeable and had my fridge back working in a very short time. I am 100 percent satisfied with the service. I would definitely recommend Choice and the technician that did the service.

Repairs made in a very timely fashion. Technician offered an earlier appointment date than originally offered and showed up exactly when they said they would. Gave a 4-hour window but kept in contact with up-to-date time arrival. Technician was very professional and knowledgeable with repair as needed. Very pleased warranty coverage and repair technician. Thank you.

All the reviews for Choice were good and they're usually listed at the top of warranty companies in California. But it didn't work out well at all twice in a row, and I wasn't happy. I always go by the reviews that was why I was quite surprised that that was how they worked. I felt lied to. I had two issues with the same property and the same vendor. The vendor said Choice is one of the worst, that it takes so long for them to get back and pay them. The vendor seemed to work okay, but they were quite expensive. It could be a California up charge, but it cost me more than double for the same kind of water heater. I spent 3,000, and it's supposed to be a good deal. I have other rentals in other locations and I don't spend even 1,500 in Kansas. I'm very dissatisfied and I'm thinking about changing.

I was with Choice years ago and had to let them go because of a dispute. Recently, I came back to Choice but had to go into a dispute about a minor issue. I had a washing machine and the lid went bad on it. The repair person said it looked like it was an aging situation. He submitted it but Choice turned it down. I had to call them and ask what was going on. They explained to me that they considered it something that was not fair wear and tear. I told them I didn't need their services anymore. After a few discussions, they said they'd go ahead and cover it. We're looking at a 300 repair that we had to go through a whole bunch of hassle about. I should not have had to go through that in order to get the item repaired. The washing machine is extremely old, and it was fair wear and tear. It wasn't damaged because of somebody messing with it.

Absolutely terrible and fraudulent! I had very justified claims and not one of them despite what my contract indicated was covered, was covered! STAY FAR AWAY FROM THIS WARRANTY COMPANY! They are thieves!

I was very pleased with my encounter of my agent. He spoke clearly and explained everything I needed to know to where I could understand. He had a great attitude and was a pleasure to talk to. He made the purchase easy. Really grateful for the experience. Looking forward to the business to come.

Called in for Samsung ice maker. Quick response and service contact. Contractor called and after a few questions and pictures advised to contact the Samsung Service Dept. Did it and Samsung will handle even though out of warranty for known problem. Choice Home Warranty appliance vendor actually looked out for their client and saved the service fee and any aggravation if not covered. Well done by both parties. Thank you.

So far the experience has been really good but is has all been done thru machines not personnel. I called in, gave the machine all my info and I had an appointment by the next morning. However, I actually have two appointments. I'm looking forward to see how this experience works out.

I had mold on my bathroom wall and a small leak coming from the tank bolt. When the plumber came he said he couldn't do anything about the mold and said it was probably in the walls. He recommended mediation company which did come out and gave me an estimate.

The appointment was moved up to an earlier spot for us and the tech was great. We haven't heard back from the Pool company, though, since we've had approval to get the heater fixed. Can you help us, please? Also, can you tell me how I can use another company and get the money you've allotted for the repair. Thank you.

He was able to make it work because he found something that had gotten into it so he was able to remove the item and then he turned it on and it worked. The worker was very polite and he seemed to be effective and efficient. I gave him the check for $65. 00 and then he left.

Service was great. Prompted more than I expected. Very satisfied with the company that serviced me. Very satisfied with the person that they sent. I am very satisfied with Choice warranty. Knew exactly what to do, resolve the problem very quick and choice warranty answered my claim right away. I had to technician ready to service me. Prompt, on time, very well with me. No stress for me.

My first claim they already looking for excuses not to help you. Worthless, too much headache. I will fixed myself out my pocket for few hundred dollars. Not worth the headaches and the hassle. May cancel the all things, shopping around for a more serious company to partner with.

Very happy with AC repair! Technician was excellent and the company came out a day after my call! He explained what was wrong and it was fixed very quickly. He pointed out things I should be doing and was very helpful. I would recommend his company to my friends that do not have Choice Home Warranty. It was probably my best experience with Choice Home Warranty!

My oven was not heating correctly. CHW decided the best option was to give me the buyout value for the oven. I was excited about that choice until I got the amount. CHW determines the buyout value based on their cost which is much less than what I will have to pay at retail.

The refrigerator freezer stopped defrosting properly and everything was getting hot. I called in a service claim and the guy came and checked out the problem. He had to order a part. We waited for him to come back, and it was a reasonable amount of time. He put the part in. He was very knowledgeable, personable, friendly. He got right to work. And he cleaned up after himself. Everything is working fine. I'm happy with it.

I called and filed a claim with Choice Warranty regarding plumbing problems. I received claim confirmation within an hour. K C Sunshine Plumbing was assigned to take care of the problems and did an excellent job. I highly recommend Choice Warranty for your home.

You have a great home Warranty company. Very pleased with the work that's been done on our home. Thank You very much. I will refer your service to my friends and family. I have been a customer for 3 years. You all all very professional and always prompt when getting the right people to fix our appliances.

Choice Home Warranty (CHW) decided to replace my dishwasher instead of repairing it. It is stated in the contract that the option is up to them which I understand. CHW offered me $246 to replace my dishwasher which is a totally unrealistic offer, especially in California. Their explanations are worthless. One reason I was given was that would be their wholesale cost. So I asked where they would purchase a dishwasher at that cost and they said they couldn't tell me. In addition to having to purchase a dishwasher on my own I had to pay to have it installed. My out of pocket cost was almost $500. I will never refer someone to their company.

Quick response and efficient. I was impressed with response and the company that they sent, Just glad I have warranty on my appliances, The communication from everyone was efficient. Pricing for me high, Need to give a breakout for pricing. Good, great support and communication. Excellent response to a dangerous problem.…

Carlos was pretty good at what he did to my AC unit. He was very knowledgeable and knew his stuff. He spoke English enough to where I could understand him sometimes. Thank him for me Please. He even helped me with understanding my AC pad on the wall. The heating side and the AC side. Thanks.

I have good experience with Choice. They come out and do the job. If they can't repair, they replace. My niece who's bedridden had her air conditioning went out and that's in DC when it was like 95. I kept calling the DC Health Department and they took a week or so. But when I called Choice, they were out there the next day.

The tech showed up on time and noted that the necessary part would be available in 3 days. I got no followup from them and got no email from Choice that they would NOT do the repair due to warranty issues. The tech or his company should have notified me of the problem, not "ghosted" me. This followup was inadequate and delayed my refrigerator repair by a week.

Have had 2 claims, but the only thing having the home warranty did was delay getting work done and add price to out of pocket expense because either needed repair is not authorized or what is paid covers less than 1/2 the cost of replacing unit. If had known warranty was so useless wouldn't have wasted my money.

Eddie was sent to see why my dryer was not heating up, he called and asked if he can come over earlier than the appointed time and he did, took only 15 mins to fix the problem and left the defective parts that he replaced. He was Fast and very efficient.

It has been over a week since I called you for help and it has been 5 days since the company came out to check the problem and the only email, I received was, "How did we do?" You really haven't done anything. I was told by the contractor that I would have to pay for upgrades. I don't need upgrades. I just need a tank replaced. Everything on the water heater can hook right back up. I don't pay the company anything. That why I pay your company. I need my water heater fixed asap!

Felipe was amazing. He help me get up and got the best rate possible. I don’t regret my decision thanks to him. Excited to be able to live in my home without a worry bc of him. The service was amazing and I love that he helped me pick the right plan for my needs and not my wants.

I was happy with the guy you send me but the dishwasher it’s old and beat up. You should of get a new one. I’m not happy with Choice warranty at all. Last time my water heater stop working and wait for long time. I bought it myself and paid for installation too. I don’t recommend choice warranty for nobody.

I was so impressed with their courteous demeanor and explaining everything to me and doing the repair in no time. They represent your company highly. Very pleased with their service, they did what was supposed to do and got what they told me they would do to correct the situation in the day so I would be comfortable with my heat and not be cold any more.

I have been a member of Choice going on 2 years. In that period I had my garage repaired and my sprinkler. Each time I have had to come out of pocket a couple hundred dollars which to me along with the service fee and monthly is almost the cost if I hired an independent contractor on my own. I gave it 3 stars because the need for service is met immediately, but the cost of the repairs along with the service fee are too much.

The most impressive thing to me is you do not outsource your service call center during normal working hours. The salesman was most helpful and explained everything in detail to me. The price was more than fair. I am eighty three years of age and had no problem understanding his Pitch.

Positive -Technician was timely, courteous, and knowledgeable. NEGATIVE - have more claims denied by CHW than approved. I understand some parts may still be under manufacturer warranty but why can't CHW acquire these parts and perform the service? I would have difficulty recommending CHW to anybody that has made any improvements on their home in terms of appliances or mechanical upgrades.

Harvey and his assistant were absolutely fantastic. What I thought would be a major issue was minor. Great peace of mind with a 100 year old house. Definitely glad I chose Choice! I've recommended Choice to my family and friends.

Vast improvement since the summer when I had them out to service an appliance. This time the time from filing the claim to have a technician out was less than 24 hours versus a week back in July. The technicians that came out were knowledgeable, on time and professional. Call backs from the Choice representatives were quick and they were helpful, friendly, professional and provide great service.

On or about 10/13/24, my refrigerator stopped working. The freezer didn’t work and all my food items melted and spoiled. In 10/15/24, I contacted Choice Warranty. Since then, I have had two visits from the service technician. The first visit he said he couldn’t do anything because the refrigerator was off. So he rescheduled for a second visit, and said he needed the fridge in for at least 24 hrs. The second visit he said it worked. But I could have a faulty control panel and he’s going to order a new one. I asked about the freezer and he said it was fine but would order a light bulb. I paid him 75.00 and he said he’d be back. Yesterday I got another bill for a 136.00 for the light bulb. I still don’t have a fully working refrigerator.

The Tech called before arriving. He Was very prompt and was Very polite and nice. Fixed the problem fast! Caio was very personable and offered good advice to avoid future repairs. Great job! Choice Home Warranty made this repair need easy to get repaired. Their action was fast! Called in the needed repair and the tech was there the next day! CHW had a great team member!

I shopped around the internet and looked at four companies and it came down to Choice’s price and deductible. Submitting a claim is very easy. You go online and they have pop-up menus. If your dishwasher doesn’t work, you go to Dishwasher, the brand and explain what the problem is. As soon as you submit a claim, they will send you an email saying they received your claim and are working on finding a vendor. Usually, it's the same day or very early the next day. They’ll tell you who the contractor is and when they will be out to resolve your issue.

My sister had Choice Home Warranty which was what convinced me to do it. I've had the policy for four years now and I like the most that I'm not having high cost of fixing things. They help find somebody to do the work versus having to do it myself which is always a plus 'cause you don't know who's legit and who's not. It's peace of mind for when things go wrong in the house. My house is now 21 years old and things seem to be going wrong.

I have a five-year warranty with Choice Home Warranty right now and everything's been going good with it. They're very responsive. My last claim was for an air conditioner and they did get it all taken care of. The technician they sent out was awesome, but I had to call Choice Home Warranty four times to have the company finally call me back and schedule the appointment for the recharge. But once that was done, everything was good. The tech that came out couldn't figure out why he didn't get a call to come back three days after he diagnosed everything. He got everything all set and fixed. It was only about 45 minutes from start to finish. Overall, Choice Home Warranty did everything they needed to do and they were very easy to deal with. s recorded.

I did some research on different warranty companies and Choice Home Warranty seemed to be a good choice. They've been responsive and they've been taking care of everything that I've needed so far.

System not easily navigated—once you make claim they send to service group - they tell you they are licensed electrician but they are not - they work under company license. Technicians tell you one thing, Company tells you another. Had to make several calls and they tried to make 2 claims out of one. One Technician requested cash for Arrive. Unmarked vehicles and nothing to identify them, even receipt is generic without names. The second tech Nemiah was fabulous and did great job with repairs. He is why it’s 3 stars. His work and approach was 5 stars, the company a 1 star.

Quick service, courteous and good communication. Norse Heating and Cooling were great. Choice put through the claim quickly and Norse responded quickly. I really appreciate their ability to provide a new furnace quickly at a reasonable price. I would use them again. They also hauled away the old furnace and debris.

It was a great experience using Choice warranty service for the past 7-plus years. There were times when I didn't agree with the things they told me that the respective repair was not covered under the warranty but they addressed my concerns in further discussions with them on the call

I have filed numerous claims through Choice warranty and have never been declined. Several of which were for swimming pool repairs, air conditioning, toilet, sink faucet and others. Excellent workmanship from technicians. Claims have always been processed immediately and never once have I had a problem. I have definitely told many friends and family members to choose choice for their home warranty needs.

Original installation has, FINALLY, been done. That supposed brand new complete faucet is defective. The AZ Plumbing personnel, Michael, said he would notify the proper people to arrange getting another complete faucet to be installed. That was on Monday, October 28, 2024 and that someone would should get back with me. Today is November 1, 2024 and I have yet to hear from anyone. Just exactly how much LONGER is this one small plumbing job going to take? I assure you that neither Choice nor AZ Plumbing will get a good review from me. I have been pushed around since day one for a month or more now. Y’all are the most UNPROFESSIONAL outfit I have ever had to deal with and you should be ashamed for stealing my money!!! Barbara Lynne **

I will recommend my friends and family to CHW because they really go above and beyond to help you with any issues that you may have with your appliance or AC. Every time I have an issue CHW always helps and I trust them.John my case manager was really helpful and professional

I’m trying to figure out why my furnace is not covered. The message stated that the issue at hand is not normal wear and tear. So how is this possible, the only thing that we as the homeowner did was turn the furnace on, let it do its normal job. No one destroyed the furnace nor beat up the furnace. It runs its normal cycle. So please explain to me how this would not be normal wear and tear.

Do not have sufficient available service vendors. Waiting for technicians is too long. Certain technicians not even qualified to perform the work. It seems that the goals is to only collect the deductible. Warranty continuously attempt to deny any and every possible claim for no reason or any reason. Reimbursement for claims is very unreasonable. Warranty needs to respect the client time wasted on this nonsense. It is much better to hire own reputable contractors within our neighborhoods rather than to buy a fake promising warranty.

Very helpful and knowledgeable, will reach out to all my kids and friends about this warranty to see if they would like to participate in this program. Seems to me be a no-lose opportunity for everyone to take advantage of. I think everyone would benefit from this program, very helpful program.

I want to thank Choice for being quick in their response to any project I have given them and making repairs in a timely manner. They have been fair and professional with all my questions and concerns. They have had everything fixed that I have asked them to and are even replacing my refrigerator.

Technician was very professional and prompt. He is having to order parts so the job won’t be completed until 11/12/2024. This has been a ongoing problem. Hopefully, it will be fixed this time. The third time is the charm. So far, happy with the service. Please do not close out the claim until our heater is repaired.

Blue Plumbing came and rapidly fixed our problem, but did have to wait for about 25 minutes for approval from Choice Home Warranty. But Trevor was awesome, polite, friendly, and expertly cleaned out our tub drain quickly after receiving approval. Blue Plumbing is a great company to use for all our plumbing needs.

I believe the gentleman's name was James from All Star Plumbing. He was very good at communication from beginning to end. I have had other service calls from CHW and was not impressed in the slightest but I'll have to say, having them on this call was a breath of fresh air and makes your warranty company seem like it's at a different level!

I submitted my claim and received a confirmation the same day to have someone come by the next day. And the gentleman who came to fix my dishwasher was prompt, communicated his timeline clearly and completed the task in a short amount of time. It was an easy experience and saves yourself so much time trying to find people on your own.

Tech arrived within specified time range, called to let us know he was on the way (also had an email & a text stating the same), quickly assessed the issue and resolved the problem. John was professional & courteous. Overall a good first experience utilizing my warranty (purchased just over a year ago).

The tech, Steve, was absolutely wonderful! He was friendly, professional and efficient. He went through the process of discovering what was wrong with the opener. Before I knew it, he had it operating like new! He explained thoroughly what I should look for in the event something changes in its operation. Tutored me about maintenance. Very knowledgeable!

My representative was quick to respond to my inquiries. The pricing plans were transparent and competitive. Customer service was top-notch, addressing my concerns promptly and efficiently. Based on my research, Choice stood out with the highest number of satisfied customers and positive reviews. So I decided to purchase my plan with Choice.

Rapid response, evaluation and response to claim. I expected a longer time to get back a response and action plan to begin with resolving the issue. I am pleased that this problem will be resolved before hot weather arrives again. I will recommend Choice to those who may be interested in getting a home warranty..

CHW denied our claim saying that a part that is working was not working. Ridiculous, I will never get another plan with them. Horrible customer service. Our repairman was great. Again, he stated that the part they are denying our claim for is working. We spoke with the claims adjuster and we got nowhere with her on this. Do not do business with them, they are always trying to deny claims.

Wasn't working. Called and got an appointment with Bennett and Sons, the gentleman that came out to my home knew his job well. Checked out the air conditioner and found out what was wrong. Fixed it and then he checked the thermostat which he also had to replace. I was very impressed with him and the work he did. Thank you Choice Home Warranty.! Yes I'll recommend you to my friends and family.

Great company to do business with so far. I haven't received my refund for paying the plumber yet but I sure it will come. I would recommend this Company. My water heater was leaking, I called, they answered and let me choose my plumber because they could reach one in my area .The plumbing co. I called was very timely and fixed my problem.

Two person team arrived on time and stayed with it until the job was done. I'll ask for Nextdoor Home Pros again should I need a plumber. A much better experience than previous claims that I've had before. This is a good sign as I've almost given up hope on warranty companies.

Very satisfied with the technician. Somewhat dissatisfied with the time it took from reporting the problem to Choice (10/24) to actually having someone to come and repair the unit (10/31) 1 Garage Doors LLC. The service provider's technician was knowledgeable, professional and provided great service. I would be happy to use them again.

Submitting a claim to Choice was disappointing. They’re out to make every claim cancelled. They have so many rules that they come up with, that I don't get what I want. And their whole policy is online. You can read it but it’s so long. They're playing the game so that they win and I understand that. There's always a hitch. This last time, they sent people out who didn't speak good English and that just galls me when they can't explain. I don't wanna be prejudiced. I asked the rep to spell what he was saying because I couldn't stand the workman. But Choice is going to who’s cheap.

Easy to make a claim online. Wait time for actual service is 10 days + for my claim. I wish we did not have to wait so long for the repair man. So far all claims and repairmen have been handled professionally.

I don’t like it that I had to find my own person to come fix my furnace. Too much of a hassle to collect payment. I will be calling for a full refund on my choice warranty plan. I will be calling on Friday to get a full refund. You need to make this easier for seniors.

Great customer service and glad to have a home warranty plan. I now I have a warranty to cover my appliances. I recommend to friend and family. I also choose appointment time that I consider do and sales representative sold me a warranty. I acknowledge the warranty I choose. I appreciate the warranty and the information was given by salesman.

Extremely disappointed that my heater can not be covered by my very expensive policy. I even renewed for next year....for what!!?? You always find some reason to deny coverage. What am I paying for, seems like I'm just throwing away my money. How much more can I express my dissatisfaction until my comments are accepted?

Alonzo ** was great. Alonzo was very thorough and clear in presenting all options. Highly recommend. He fought hard to get the best deal available. His follow up was consistent and professional, and he stood apart from the other companies that I had researched. I look forward to a long term relationship and service from Choice Warranty.

We have had wonderful experiences with the customer service from CHOICE. 99% of the vendors we have out to our house are friendly and helpful. We would recommend CHOICE HOME WARRANTY to anyone. We used them for AC and Plumbing and they always are quick on appointments and communication has been amazing.

Choice sent a nice, qualified plumber out to replace our garbage disposal. We were happy with the response time. The flex cover had come loose after the plumber left, exposing the wires. The plumber came back the next day to fix it. I think that's a true test of a reputable company.

I really had one of the best experience with a company. But not only the company but the sales rep that I talked to was so friendly, courteous, listened and give options for me to save money. He truly was an amazing person, but he also gave great customer service.

My name is Anthony ** and I am a 74 year old Disabled Veteran and unable to install a built-in Microwave. I've been a Choice Home Warranty policy holder since 2019. Our built-in microwave stopped heating on 10.22.24. Choice offered a Lowe's eCard for only $191 which will not even pay for any similar microwave at Lowe's. Choice's employee Yvette repeatedly stated they will not install a new microwave NOR will they pay installation costs.... Said our microwave was too old and they don't have to repair or replace and install. We asked for a case manager and set up an appointment time for him to call. CHOICE LIMITS THESE CALLS TO 15 MINUTES!!!. We spoke with Donald at 9:19 today 10.31.24 who stated this is their only offer and they would issue a Lowe's eCard for only $191 but he refused to pay for installation.

I have had 2 repair services this month, one on my Whirlpool Refrigerator and now a repair on my guest room bathroom sink. I am so pleased with the professional technicians. I will recommend Choice Home Warranty to all my family and friends, as I have used them for many years. THANK YOU!

Kaylee was very polite, knowledgeable and clear in her discussion. And it was a pleasure to speak with someone who spoke very plain English. I'm taking the time to answer your questions so that you can evaluate your service and employees, free of charge.

I was very impressed with how efficiently the two claims were handled. I had a little difficulty understanding the employee, but after repeating the information several times, I was able to understand. The employee exemplified patience. Someone called me back 2 days later about one of the claims at 7:30am. I was sleeping, missed the call. I would suggest calling after 8 am.

We are very happy with the services provided by the GE Technician, Martin who came by to repair our microwave not working problem! Very knowledgeable about the issues we were having. He explained everything that he found that caused the problems we had, was very detailed in explaining what he had to do to correct the issue.

The overall experience was good. The technician was professional and the work was completed on time. Choice Home Warranty quickly approved the hot water tank replacement. However, CHW did not cover some of the labor cost associated with the job. It cost me additional several hundred dollars to get the complete job done.

My washing machine has been out since Oct. 15th. I turned it in and the technician came out five days later and said that they do not make parts for it anymore. I have been waiting to hear what Choice Warranty is going to do. I call everyday and they say in 24hrs we will text you. I am having to go to the Washateria every day because my husband is disable. I have been a customer for a long time and this is the first time you have waited so long. Please let me hear from you.

Choice Home Warranty was able to assign a plumber within five minutes of the phone call to them. Thank you very much for your quick response. The Plumber, Juan, repaired the pinhole leak in the copper pipe. He was efficient, he knew he was doing, he was polite. The company responded very quickly and was able to send somebody within 30 minutes of my call, mitigating the ongoing damage. I would recommend First Response Plumbing Juan again.

Initial response was great, actual service is yet to be completed, communication from service company has been limited, we have not been notified of any target date to complete repair, given the age circumstances (seniors) and whether we would have expected a better attempt.

I like the process of setting up the claim online, however I don’t like that I have to pay before I know the date, time and service provider. I think we should be able to know what the options are before paying the service call fee. I am paying ahead and not sure if the date, time or provider will work for me.

My problem was not fixed. The technician said it was the breaker. That is the problem. He was very nice and identified the problem quickly. I hope you all please send out the correct personnel to fix my problem. I did indicate in my initial complaint that it was the breaker kicking off.

I would highly recommend Jordan. He was punctual, knowledgeable and professional. He quickly diagnosed the problem, even had the part with him. He also was kind enough to answer questions I had while he worked and fixed the dryer the same day. I would definitely use him and his company again if necessary.

Wonderful gentleman, great work. Would definitely have him do plumbing work for me again. Choice Warranty not so good, difficult to get them to pay. I had problems 4 times, make sure you READ the fine print on contracts. Be careful with the choices you make.

Had a problem with an electrical outlet. Reported the claim online and it was assigned to Emerson within a couple of hours. Scheduled for within 2 days. Called them to reschedule and they were very easy to work with. Came on time, took care of the issue quickly. Highly recommend.

I picked this company because I believe they were legit. I bought this policy for my parents, who are seniors on a set income. They talked me into a three-year plan, saying their service fee would be cheap if I did so. I looked at the reviews, and everyone on Google stated they are good, but if you go to Reddit or Yelp, you will see the actual company and realize that all of these verified reviews are AI-generated. This company is a scam. They sent a technician over to fix my parent's new washing machine, which was three months old. The technician broke the machine and Choice Home only wanted to give my parents $300.00.

It was easy setting up a claim or work appointment with Choice Home Warranty but the plumber that came to my home didn’t clean up and was messy. I had issue with a bathroom shower turning HOT, the handle was loose per the plumber. I had to mop the bathroom tile floor after he left. The plumber was accommodating with schedule changes but didn’t offer options for me.

I am having difficulty opening my garage door. I made a service call and explained the problem. The associate was friendly, and concerned. She confirmed my information to what was already in the system. She reviewed the service cost and advised the information would be forwarded to a technician and someone will reach out to me.

I wanted to commend the team member that worked with me today. She is Tracy **, and her service and help was awesome! I called for a quote, and explanation of coverage, as I'm leaving my previous company. Tracy went through all the options I had, and then detailed questions on the coverage. She not only spoke to me about those options, but actually sent me a link to your plan's coverage site, and showed me, in writing, what your coverage is. Once that was done, we talked price and what options and choices I had and I decided to go with the option for multiple years. So as we start this relationship with your company, you have someone there who makes a GREAT first impression. Thanks, Tracy!

If I could give this company -1000 stars I would do so. This company is not reliable and will cheat you out of your money on both ends. If you try to get larger equipment replaced such as an HVAC system or water heater or anything that is investment-worthy. You will be screwed and the technician who is doing the labor will be screwed also. You will be better off going to a HVAC company and if you don't have the money get it financed. Choice Home Warranty, HWA, Home Warranty all of them are SCAMS. I have warned you, these companies are LIARS! Run and thank me later. They will not cover your labor and you will have to pay for the equipment. That means you are going to be paying thousands of dollars. So save your money and cancel your plans. You will save yourself the headache of dealing with them.

I had filed a claim on my washing machine, they came out and replaced a part but he said it was clogged so we needed a plumber. Filed a claim for a plumber, no one had filled and accepted the claim for 4 days. We are a household of 6 without a washing machine. I called someone that came out and had it fixed in 30 min but had to pay $200 out of pocket. Not to mention when I switched banks, I tried to call numerous times to change my payment info, they kept transferring me, one of them with a horrible attitude only to go to an answering machine to leave a message for a callback, I never received. After the payment failed, I had to eventually go back in and update payment info to then not have a claim filled after paying $130 to update payments and another $85 for the repairman to come out so not happy with service so far.

I just had service from #1 Garage Door company and Ron who was the service representative was awesome. He was friendly, personable and knowledgeable. I would recommend them for any other garage door issues. He fixed my garage door opener keypad within minutes. He understood the issue and got right to work. Thank you

I have called Choice Warranty twice. Both times they responded quickly, been accommodating, and service was scheduled within a few days, and completed as agreed. I've had home warranty contracts on properties for many years. Choice Warranty, so far, has been the most efficient warranty service company I've dealt with. Definitely will refer them to colleagues and friends.

I spoke to Maurice. He was very patient with me, answered all my questions politely. I would recommend him to all my friends. I had left Choice 2 years ago because my Husband had passed away, we were married 50 years. I had to learn how to take care of the things he did and now I am doing all the insurances making sure every thing is covered. Thank you Maurice for you Help. Mary **

We have experienced very reliable contractors to make our needed repairs. We appreciate their professional response and quality work. This is much better than what we have experienced with other warranty home companies. Each contractor has followed up to make sure their work is meeting our needs. We have invited some to return for non-warranty repairs.

Bryan from Jackson HVAC was knowledgeable and professional HVAC tech. He thoroughly fixed our HVAC system heater and wiring, and went beyond fixing the items required. Highly recommend Jackson HVAC for his communication and thoroughness of service, and having the tools and supplies on hand to do the work right the first time.

Vladimir was polite, informative and efficient. He fixed our dryer and cleaned out all the lint and residue that had accumulated. He was on time and completed the job in a reasonable amount of time. We were very pleased with the results. We would recommend him to our friends and neighbors. He is welcome to come back for any future projects.

Called CHW regarding a refrigerator and freezer issue. They had us scheduled for service the next day. Technician Max came and ordered the parts we need. He was very professional and showed up during the scheduled time. Can't wait for the parts to arrive and be installed! Great Service and friendly staff!! Definitely worth joining CHW.

First, I hate your automated system. I want to talk to a real person when I have an issue. Second, the company that was sent wouldn’t work on the toilet due to the toilet having grout on it. They don’t want to take responsibility for any damage to the toilet floor or drain. I now have to do the work. If you are going to have a company accept a job. They should be willing to do the job no matter what.

Advised me system needs to be replaced with energy the most Efficient model as this one. I defrost and hear it trying to start which is using a lot of electricity and the bill is over $900.00. for the last two months? Or get the clicking to start to stop? So I need a new efficient Entirely new model paid by Choice Home since I have been an outstanding and loyal customer.

Technician came out on time, identified the problem with the compressor unit outside. Within ten minutes, he figured out the issue. He had the part on the truck, fixed unit and was gone in 45 minutes to an hour at the most...excellent! I was very pleased and would recommend this company. Thank you so much!!!

George from Cascade Plumbing was excellent. Cascade provided me with an arrival window and George arrived as scheduled. He diagnosed the problem quickly and resolved the issue. The dispatcher at Cascade was also excellent and expedited my call since I had no access to water in my house. Really a good experience and I would highly recommend them.

Choice Home Warranty responded to my service request the same day I requested. I have been with CHW for more than five years. This has always been the case when I put in a claim. They are a super company! I would recommend this company to anyone interested in a home warranty.

Technician was very knowledgeable as to the issue with my range top burners were igniting. Choice Warranty very courageous understanding to my request. I made a wise decision choosing Choice Warranty to provide quality service for my home appliances. Provided outstanding contractor service. Very satisfied with the service technician who came out, promptness in his arrival.

So far they have been great. Just waiting call back about what they are going to do about the washer. But helpful and nice. No complaints so far. Had them to come out and work on dishwasher, great to work with. Would tell our friends about them and to use them.

Service guy was great! Choice gave me a very bad impression of the company, as a realtor I thought I would recommend to my clients, but from my experience of paying for everything, it is a waste of warranty. I will look for a better company for myself and clients.

Black liquid was coming out at bottom of refrigerator on floor. First tech that was sent never got a hold of me to cancel. He was rated 1 rating on internet. 2nd tech had a 5 rating, great guy. But it was under maintenance problem. Did not know you had to clean around refrigerator. No way could I move it myself.

Joseph was nice enough, but the email he promised with the policies I just put in place did not come. I should have gotten the discount as a first time courtesy but it was only because he didn't want me to hang up and check an account. I'm hoping this company is better than the others, but I was told they are bascially all connected and owned by the same people.

Fast, good, Reliable and extremely punctual, The technician was very helpful, knowledgeable and very courteous. Most of all punctuality was great, Arrived right on time as promised if not a few minutes early. Great service. I'll be looking to renew my contract before it expires. I checked all reviews concerning Choice Warranty before making a decision to go along with Choice. As far as I could see 98% of the reviews were good.

I tried 4-5 times to set up appointment but each time was told service could not be completed because of a technical problem. Was able to contact online. Could never find a way to talk to real person. Your robot is not customer friendly.

I have been without a functional refrigerator since June 2024. Choice Home Warranty had Sears technician come check it and eventually put a new compressor on March 2024. Then fridge stop making ice and leaking June 2024. Sent Whirlpool technician to replace ice maker. Fridge stop working again July 2024. Choice sent Whirlpool technician out again and he said compressor was bad. Whirlpool refused to work on refrigerator because they did not install the compressor. Sept 2024 Sears technician come to check the refrigerator and he had to order part for compressor that is leaking. Now I’m still waiting for a part that is on back order. It has been 5 months without a functional refrigerator.

We purchased a policy three months ago and recently had our dishwasher quit on us. We called Choice and within a few days a technician called us to schedule a time to come out. A professional technician come out and found a panel in the dishwasher was bad. He ordered a new one and in three days come out and installed the new.

A yearly maintenance safety check on my furnace revealed this motor that prevents carbon monoxide leakage showing signs of going out. Choice sent Paco’s Heating and Air to replace it. The service was great except for trying to communicate the need to the Choice Representative, who had trouble understanding Texas English.

Different answers to same question. Service response slow. e Lack of concern for health risks, only automated updates, Expected more. First service visit was late. I had to call. Then they left without knowing next steps in [process fee to use card. Had to drive to deliver check. Still waiting to find out what is going on while we are still out of hot water as we approach a week without proper sanitary conditions.

Made claim on website. Very easy to do. Had a response in about 1.5 hrs. Service man is coming on Wednesday and I made this claim on Monday. I have never had any problems with Choice Home Warranty in the past. They have always responded quickly with knowledgeable and professional service companies with very good people who know what they are doing.

The technician was very knowledgeable and diagnosed the problem very quickly. The dryer's exhaust was blocked under the house so I need to find someone that can do that. He suggested someone who clean gutters could probably get the job done. I'm not sure if my Choice Warranty covers that part of the system. Thank you for your attention.

Great customer service! Only deal with professional. John ** came by and took care of the problem. He was sooo nice a very respectful person. I called Choice Warranty and they responded very quickly. Great company to do business with. I will continue to do business with choice warranty. And I want John ** to be the one to do the job for me.

I filed a claim for my ice maker which stopped working. CHW wanted me to wait 10 days for a technician to come which I told them was unacceptable. After stating that, they were then able to find a technician to come the next day. Not happy with the initial appointment but did get it fixed.

It has been over ten days since I submitted my claim, but unfortunately, there has been no progress on the resolution. My basement is suffering from a constant water leak, which is causing further damage every day. Despite notifying the company about the issue, no one has shown up to replace the broken water heater that’s causing this problem.

I had the pleasure of speaking with Anthony. He signed me up for a warranty program and was very knowledgeable, professional and has a great sense of humor. A sense of humor is lost these days. I'm glad to hear it's still alive. Anthony is a great asset to your company. Many Thanks! Connie Jacksonville FL

I had a very good experience with Mazaya Garage Door Service. The technician showed up the same day that my door broke, which was unbelievable! He explained the problem to me and after doing a thorough inspection, he was able to repair my garage door for the minimum amount. I will recommend his service to anyone who needs it!

I have 10 properties under Choice Home Warranty Co. since 2010. They are the Trust and Reliable Company. (Actually I have 12 properties all under CHW, but I sold 2 properties last year.) I already recommend one of my friend to join Choice Home Warranty 2 years ago. We are all happy with Choice Home Warranty Co.

This technician was very thorough and set on solving the a/c drain pan overflow that was ruining our ceiling. The source of stoppage was not evident immediately. While he was discussing the situation with me, I explained that this was second recent visit for drain stoppage and he immediately recognized that previous technician did not do a complete line-clearing job. He then proceeded to blow out the drain line, that should have been done on last visit.

They always did a great job. Been with them for over 5+ years and never an issue. I have had a washer, refrigerator and several claims. Always been fair with me! I would highly recommend to anyone that has older appliances that don't want to worry about the high cost of repair or replacements.

I am still awaiting for the technician to get in touch with me about repairing or replacing. I have been waiting for a response and no one has emailed me as of yet. I did supply my new email which is **. I would also like to renew my warranty with your company.

They are quick on feedback and the time it takes to claim resolved is pretty quick. They have been helpful in guiding me and my family through the process and helping resolve the problem at hand. They are reasonably priced compared to other companies. They are quick to also make sure that they get someone assigned to the claim pretty quickly. Even though I have had issues with company before they are now doing better.

Seemed very experienced and found the problem quickly, waiting on approval to have the issues fixed. Hoping this doesn't take too long. Winter is upon us. Would like to have this fix quickly and as soon as possible. Never had any complaints from past issues that were fixed for us. I think they're a great company. I would recommend them to anyone.

I had three appliances that were not working up to its potential. My refrigerator, washer and dryer. The refrigerator was partially repaired! It was off balance and the technician repaired this part. The left side of the door makes a horrible noise when you open it! The shelves have stuff stuck between the glass that can’t be cleaned. It’s rather nasty. Both the washer and dryer were making horrific noises when going through one of the cycles. The technician was able to rectify the issue with the dryer, but stated that the washer had to be replaced. I am still waiting to find out what to do about that.

Received clear instructions from the automated service. Also contacted a representative to make sure that the part would be covered. The representative assured me that the faulty part is covered under the warranty. Also received an email confirming my submission in less than 2 hours to say that I would be contacted by a service technician.

The time to get a contractor was excellent. Contractor also responded in a timely manner. There was some confusion as to the explanation, but the contractor is coming back out, and we are confident it will be taken care of. I did have some dissatisfaction with the agent who sold me the plan, as he promised to be available at all times, and he only referred me to the general complaint line or the website, His name is Kyle.

Technician reviewed A/C system and found the issue. Main drain plug cleaned out. Offered solution to other issues found. Angelo was very professional in his work. Explained the cost to replace air ducts. Informed him that I was going to notify my warranty provider of the issue found and will let him know of the results.

The repair took over 5 weeks! The electric switch broke simultaneously with the disposal having problems. It took weeks to get a technician to come and then I was told that the repair would not include the switch. I hired an electrician to do that. When the garbage disposal guy came, he put in a plug in disposal. Dah, it HAD BEEN HARDWIRED!! Had I known that, I could have had my electrician put the plug in then. When CHOICE closed the one repair to start a new one on the electric work, that took several weeks to happen. What I would have wanted was a repair within a week by one technician or two, but within that week.

I have been a customer since 2018 and have never had an issue with a claim being fulfilled by professionals. Just wish CHW had an app so claims can be filed easier and easy to track your claim and also keep in touch with the service provider. Other than that, I'm very pleased with CHW service.

Hi my name is Jose and I would definitely refer this company to my friends.. It's been a pleasure talking to this person Jonathan that guide me throughout the process of obtaining my home insurance.. The answer of the question were very professional and accurate..so nothing more said.. Thank you very much..

I was pleased with the quality and speed of the service call. Their assessment of the situation was not putting me on hold or going through loops. I have not received my debit card yet, but have been on website and discovered the details of it and am anxiously awaiting it , so I can purchase my new dishwasher. this is the first time I have used your service, and am impressed with the quality of your company. Thank you.

I completed typing info for the claim, but then at the end, there were 3 mandatory boxes I didn't have the info for: Model Number (it's a stove that I can't move by myself to look at the back for the number) and 2 other boxes, so I couldn't submit the claim. I had to call in and wait for a representative, who didn't ask me for that info. If you want me to use the website, it would help if the process wasn't more difficult than calling in. Thanks.

I put in a claim that stated a leak that could be the hot water tank. I did not know for certain and needed a Tech to evaluate. Once determined it was I received an email saying claim was denied for wrong claim type. They should have called me the Tech was at my house. I finally got through to a different CHW employee just before the Tech left and took care of it, POOR LAZY WORKMANSHIP GOES TO WHOEVER SPOKE TO THE TECH FIRST! SO DISSAPONITNED. Happy with the final outcome but not with the one who denied the claim by email. The Tech even said wait a minute CHW is going to call me. But NO an email seriously?? After I CALLED it was settled as it should have been from the beginning!

He called 15 minutes before he arrived. He understood the problem and repaired my disposal. Replaced anything he had moved and left our kitchen exactly as he found it, but with the disposal working. I have another outstanding claim and I would be very happy if he were assigned to complete it.

I asked for a professional Technician who was skilled in his work. I can truly say that you delivered. I was really pleased with the Technician that visited my home. He was professional, business friendly and skilled in his work and I felt safe with him my home. I have already shared this experience with my family and friends.

Very knowledgeable technician. We had called them for a water leak on our Whirlpool. The technician explained what went wrong and went the extra mile in fixing and cleaning the problem area of the fridge. No water leaks now. Respectful and even wore a shoe cover during the entire repair process.

Repairman showed up early, very nice, very clean, very knowledgeable. Took dryer apart. Show me the bad parts. He gave me the bad parts and left them with me. Replaced the old parts and cleaned up after himself and left in an hour. I would recommend this service to anyone. Thank you.

Called on 10/5/2024 to file a claim for this, was told that there were no electricians available in Dothan AL and that they were sending one from 2 hours away that could not get to Dothan until 10/11/2024. Upon arrival he was able to get the outlets to work for a short time....2 hours....And then I called him to say they did not work again....Now he might arrive 10/28/2024 to look at them again....That's 23 days of no electricity!! Crazy.

I had an appointment with Santech to repair my garbage disposal. I was contacted when the technician was on his way. He arrived early - a nice change from some other service calls I have had! During the service call, the technician solved the problem, cleaned the unit, and explained how to avoid a recurrence. Super nice, respectful, and helpful. I totally would recommend Santech to others.

Our service technician who showed up to unclog our sink was quick, efficient & very professional! I work in the field myself in another industry, so I can always appreciate a good tech in my house when I'm not home! Thank you to the Plumber who showed up! We appreciate you!

The tech who came over was highly professional, he knew what to do and was able to diagnose the problem very quickly. He got in touch with Choice Warranty and explained the full problem and was able to order the part. In very short time he was back with the part and in 20 minutes my microwave was fixed. He is a very professional and customer oriented tech.

Jan knew exactly how to fix the problem. Vastly knowledgeable and came on time! He knows what he is doing! If I ever have a plumbing emergency in the future I will ask for Jan from Denver Plumbing Pros! Asked for his business card to give to future neighbor plumbing needs!

The technician was very nice and explained everything. He was very pleasant and informative. He was on-time and he called to let me know that he was on his way. He explained the payment process. I would recommend them to anyone and definitely that particular technician. The most important thing was he introduced himself and most do not do that, they just enter without saying a word.

Responses from Choice Warranty and Desert Rain Plumbing were quick. Garbage disposal was replaced in a very timely and professional manner. Submitting the claim on line was easy and concise. Received a response and an appointment for the work order on the next day. I was very satisfied with the efficiency of the repair technician.

Broken garage door. Ryan came out on time and was very polite. I felt very comfortable with his conclusion. I received my email very quick with a contract with all the stuff on it that Ryan discussed with me! It was a pretty easy process. Ryan followed through like he promised he would. I am glad I switched to Choice Home Warranty! I would recommend you to friends and family.

I am so pleased to do business with Choice. I have had experience with other warranty companies and Choice made my claim and repair so easy. It was seamless. I’m very impressed. The repairman showed up on time and called to let me know how far away he was. Excellent customer service.

I have been with CHW since 2016, and I must say that since the recent request was put in for my 9 year old furnace replacement that I was very disappointed. I have an out of pocket expense of $930 plus $60 deductibles on 2 occasions. Before I switched from one home warranty to CHW I have never had to pay anything out of pocket with the exception of my deductible. I may have to make changes when my warranty expires!

Very dissatisfied with Choice. I had just renewed my warranty with them for the fourth consecutive year when my washing machine broke down in mid cycle. Prior to this I only had a small claim of $400.00 when my garage door malfunctioned. I filed a claim for my washer and a technician came out to look at the problem. He said I would be contacted by Choice when they made their decision. The very next day I received a denial letter stating it was not due to normal wear and tear. I had a hearing and was denied. Their rationale was that since the gear case broke it never would have happened under wear and tear. They said it would only break if I overloaded the machine, if it had sediment in it or it was moved and damaged. I explained that I was a senior citizen, only one who used the machine and none of the above happened. I was still denied.

I just canceled my policy with Choice Home Warranty (CHW) as they always found a spurious reason to not cover my claim and, in the process, I ended up being charged for three different service call fees for the same problem, which is a garbage disposal not powering on. The first claim I filed was denied because the plumber they sent noted that there was a leak (which I did not see) and very small rust. CHW reasoned that these are pre-existing conditions and are uncovered under the terms and conditions. After this, I attempted to cancel the policy during which a resolution specialist convinced me to stay with them in exchange for a reduced service call fee and monthly premium as well as opening a new ticket for the same problem.

I would highly recommend the repair man with Reliable Garage. He contacted me, gave me an estimated time schedule and was prompt and efficient. Repair what was broken, gave the service fee and the garbage was taken care of said it comes with a warranty. Told us to give him a call if I had any problems with the repair and yes.

The tech was very prompt, courteous and fast in completing the job. He called when he was on his way which makes it easy for us to plan our day. I had to change my service day because of a conflict and the lay at Choice Warranty was very helpful in getting me through and changed the appointment.

As always, the Choice people were very helpful and friendly, and the response was very fast and the service was excellent. Filling this rating form was the worst experience I had and it wasn't too bad.

This company always find ways to deny the claim. Everything is preexisting. If it's not new, it will be denied. The reason people get warranty is because things break down when it gets old but to them it's preexisting and therefore not covered. Don't get fooled and waste your money. I have had other home warranty but this is the worst.

He was very knowledgeable about your business and very nice!! I have kept his phone number so I can get others to call him!! Congratulations on the new baby they are going to have!! As I told Chris I have mostly new appliances and new AC/heat. May not see your people for a while!! Thank you

Rep was very nice and knows what she was doing, very professional, handle my problem right away, no put off or run around, told me exactly how problem would be handle and what to expect that I would get a text and an email when to expect technician to take care of the issue

It was super easy to file the claim online and within two days the service was scheduled. By the third day, my broken disposal was replaced. Verry satisfied! The agents were also super helpful in keeping me informed on the progress. I would definitely recommend your warranty to my friends.

The technician was on time, courteous and fixed my problem. A great experience. My garage door wasn't closing all the way, and he immediately fixed it. I was so impressed that I then hired him to replace the rollers on my doors. He did that, and I was pleased with his work and professional behavior.

It was so pleasant to speak with a representative who was so patient with me and explained all I needed to know. The representative was so helpful and clearly knowledgeable. The warranty plans were suited to my needs and met my financial goals. I have had home warranties in the past and found them incredibly helpful. I’m delighted to have joined Choice!

Choice home initial appointment service is good but after that, there is no guarantee when they can deliver the gift card or check. I have called multiple times and I was told they asked to send the gift card but we don't have control when they will deliver. For some reason, I didn't receive the check and I called them again and I was told it will take another 30 days to send the gift card. I can't wait this much time to buy the appliances.

HI all. The heating service that I received was A+++, on time and very, very fast. They were friendly and kind so thank you for a great service. PS heat and air is working fine and they also took all the old parts with them and clean up after they finish the job

I feel that Choice warranty is a very good company, and it has done me tremendously, right? The company has been very much on time and accurate with their promises. I feel that choice warranty has been very committed to their promises by keeping my household equipment working. I feel that this company is a great asset to all those who become members of choice warranty.

When I bought the package they said if I need a technician they will send in 24-48 hours. In reality when I needed a technician to unclog my toilet. It took 2 weeks. I had to hire someone from another platform. I wanted to cancel after that disappointment but they won’t give my refund. Never again will I do business with you.

The Repair man was very knowledgeable and was very helpful in explaining why he couldn’t do much other than check the factory temperature settings. We were looking for more consistent temperature control for the oven. The confirmation for this work referred to a heating and air conditioning repair and not the oven temperature. I just ignored that since the subject line referred to oven repair.

I submitted my first claim for a non-heating dryer and within a few hours, I received an email with the technician information and an appt date. I called to confirm the appt. and time and LEC Services was there and fixed the problem. I was really happy with their communication upon arrival and after they were done. I wish everything was this easy.

I sign three-year contract because my friend said this is good insurance for your house. I called and they explain to me then I sign contract. CHW person said, "If you not satisfied then you can cancel and pay how many months you use." I called for claim and they sent repair company after 10 days then CHW said this company can not repair so we have to send new company to repair. Second person came and CHW said, "Your claim is not approved." I called to cancel the contract and CHW manager Prince said, "You have to keep one year, not full refund." So I still have one year contract but we are not happy with service. And not to get full refund. I like to keep three years contract but service is not they give on first claim.

This was the first time I can say that the scheduling and service in addition to time management was spot on. Received text appt... follow up and tracking and updates. Great service, very punctual, professional and knowledgeable. Stuck to schedule time. Extremely patient. I would definitely recommend this company tech.

Very efficient. Even took the time to explain to me how he started his career to help my son. His information was very helpful. Technician came in and went straight to work. Job was done fairly quickly. Definitely great job and great attitude. He even took the time to cover his shoes not to mess up my floors. Much appreciated.

Excellent service, service man was on time and very efficient and courteous, explained what the issue was and was able to fix it. I was satisfied with response from the time I called and placed my claim and the representative was very helpful and courteous as well. I would highly recommend the service provided.

My furnace was not fully coming on. It would come on and stop. Aziz knew exactly what was needed after doing an assessment and came back the next day and repaired my furnace. He came on time as scheduled and got right to work and was done in about 1 hour or less. My furnace is now working fine.

A few minutes after reporting an issue with my dishwasher using the website portal, I received a notification a technician would be contacting me within 24 to 48 hours. A day later the technician contacted me and a repair appointment was schedule for the following day. The technician called me before arriving at my residence and was able to repair the dishwasher. This was an easy transaction from beginning to the end.

The technician was very professional. He was completely on time and always called ahead of arriving. This is a company you can rely on. The technician had knowledge of the machine and was efficient in his work. The part to repair needed to be ordered and it was the same day. This company is dependable and reliable.

I heard about this by word of mouth, I like the way you just choose plan, add any extra coverage of items of your choice and submit for a quote, the only problem was that the quote stated a $75.00 service fee and once I chose the plan and paid, the fee went up to $100.00. Otherwise, very good.

I am going to get straight to the point. I am very disappointed in Choice warranty, I had my drywall done after a plumber came in to find the leak. The worker who did the job I believe was not licensed. The job looked liked a child did it after completing. All the representatives I spoke with was very rude. I would never recommend this company and will report this company to the Better Business Bureau in which it is probably already in their files. Thanks for nothing, this company is a rip off.

The price seems to be fair and the deductible was some kind of incentive as it was higher, now only $85 per occurrence. Most companies are charging $100, 125 or even 150 per occurrence. I see Choice at this very moment in time at the best rate so going to try them out.

Do not get fooled with the lower upfront cost. This is some sort of shady scheme. You will not able to get your appliances issues fixed with $100 service fees. You have to shell out at least $200 ($100 diagnosis + $100 for actual service) to get your problem fixed, that too after a long delay and frequent follow-ups. I was glad I had got a good deal for home warranty, when I initially bought it. I got a corporate discount and thought should be a good company, but I seriously regret it.

We were impressed by the quick response to our issue. A technician was assigned and arrived at our home within just two days, excluding the weekend. The technician promptly submitted the repair report, and within another two days, we received approval for the refrigerator to be replaced rather than repaired. Our only concern is the timeline—we were informed that it could take up to 30 days to receive the Lowe’s e-gift certificate for the replacement, which seems unreasonable. So, now we’re waiting on the certificate to move forward with replacing the refrigerator.

Tech arrived on time, diagnosis done. Tech states a part needed to be ordered to fix the problem after warranty approval. Still waiting. I wish the process could be done faster, tech was very professional. The warranty company can work on speeding the process, that way customers can get problem solved on timely manner. Thank you.

Choice Home warranty contracted Desert Rain Plumbing to resolve my kitchen plumbing issue. I cannot recommend Desert Rain enough. Ben from Desert Rain diagnosed the issue and in less than an hour, he had our issue fixed, our kitchen working again, and my wife so happy everything was resolved. Desert Rain was phenomenal and Choice Home repair made resolving this issue as painless as possible.

I turned in a claim with Choice warranty. End of May 2024. My furnace wasn't working. They sent a repair man to my house.. He was at my house for 30 minutes. As he was leaving he said we won't have AC. Or heat until he comes back in about 4 days with parts. He came back 4 warm weather days later. We turned on the A.C. It was in the 80s. About 4 months go by. Then the weather turns cool. We try to use my furnace. It's doesn't work. I turned in a claim with Choice warranty. They said since it wasn't fixed when I turned in the claim that more than 30 days went by so they won't pay for it. After going round and round with them. They refused to pay. I will never renew my warranty coverage with them.

I am really pleased with Choice Home Warranty. They are very prompt in responding to any of my problems. They are also prompt into assigning the appropriate company to fix the problem in question. I would recommend them to any of my family members and all my friends. They are awesome. Kudos to them.

I was able to place my request through the portal and have someone come out within two days. However, they were not able to solve my problem, so I had to put in another request, which will cost me more money. However, I have not had any issues so far with this transaction.

We use Choice Warranty for our home. We made a claim August 20, 2024 for a washing machine repair. Today is October 24, 2024. Choice Warranty refuses to fix or replace our washing machine. We have made numerous calls. The website for communicating with them prohibits any additional messages from us. The customer service repeatedly says the claim has been escalated and to wait. Choice Warranty never responds. I finally went to their company site and left this email:

I’ve been a customer of a more widely used Home Warranty company for a lot of years. Seeing the advertisements for Choice I thought it was going to much of the same but much to my surprise my service call was very timely and less money than my previous provider. I would definitely recommend to all my friends

I did not like that I had to put a credit card on file before I could file my claim. I also did not like that the earliest I could schedule an appointment was 5 days out with an all-day window for the technician to show. This is new as of this claim. I never had to do either before and I really don't like it.

He was very kind and fix the hot tube faucet. He was working some hours and finally found the way to fixed. Before the arriving to my address I was receiving previous emails about his visit, and the possibility to change the data and hours, but it wasn´t necessary to do it.

Alex, from Wynter Repair, arrived earlier than expect. Great!!! He was professional and very thorough. Alex explained all that was wrong, showing me the condition that was the cause of the problem. I would highly recommend Choice Warranty for a homeowner comfort and security. I was totally impressed with the time frame of the repair.

I hired a plumber to repair the pipe leak that you refused the claim. It cost $400 which I feel should have been paid by CHW. This is not acceptable based on your claim that the leak was due to wear and tear. What good is the warranty if it does not work.

Normal wear tear includes items blocking a drain but your company choosing not to cover the expense and say it is not normal wear and tear. Paying for nothing. Just like other repair job from Sept 24 is still not complete. Think I need to drop this wasted service. Paying monthly and could have used the money to buy and new item instead of being told not covered or not having a repair person in my area.

Joe was very clear eventually but he talks too fast when talking to an older person. I had to ask him to pause several times so I could absorb what he was saying in order to feel I was making an informed decision and not being pushed. He was kind once we slowed down and his follow up was good.

Technician recommended to repair and ask for approval from the insurance. Insurance rejected because some contract clause. I paid extra to pay for Pool coverage. Filtration system is an everyday device to maintain pool function. If you don't pay for the filtration system then don't cover POOL. Recommend good for technician. But not good for Insurance company.

I recently had a very positive experience with Choice Home Warranty (CHW). Their customer service was excellent, with prompt and helpful responses to my inquiries. While they initially denied my claim due to a valid reason (which they clearly explained), they ultimately honored their responsibility after I addressed the uncovered issue. I appreciate their professionalism and willingness to work with me to resolve the situation. Overall, I'm very satisfied with CHW's service and would recommend them to other homeowners.

Yacoub from Pro Electric Services was GREAT! He arrived on time with all the necessary equipment. He did a thorough investigation of the non functioning fan. Determined there are 2 possibilities a new capacitor or worst case a new motor. I see the repair step one is approved. I look forward to the next appointment. I am encouraged to have a fixed fan soon! Thanks for the service.

The plumber they sent was on time and quickly diagnosed the problem. The repair was denied because it was clogged jets which is not covered. I recommend the contractor but won’t be recommending Choice for home warranties for multiple properties. I paid a service fee of $85.00 for nothing. Read their fine print before considering them.

Other than having to wait 4 days for service. The Technician disassembled the dryer, cleaned all internal parts with a vacuum, and reassembled the dryer replacing numerous parts. Dryer now runs as quiet as when it was new.