Choice Home Warranty Reviews

Technician was knowledgeable and professional. Had parts replace and done in minimal time. Diagnosis of problem was very fast and parts were obtained by the following work day. Reschedule to install the faulty parts was immediate and job was completed with a very short downtime. Raymond was efficient and professional.

I have a contract with Choice. This is the first time I've used them. I had a problem with my garbage disposal. After I notified them, I very promptly received the notification about a contractor who would be coming the very next day. That's exactly what happened and he repaired it literally in minutes. I'm very satisfied.

Your agent repeatedly pushed a lump-sum, extended contract even though I made it very clear that I did not want several optional programs he offered. I believe I was very clear about my decision, but your agent persisted after several refusals. In fairness, the company I have had heretofore was somewhat insistent on keeping their program at a reduced monthly charge.

Easy to enroll. I have not use the warranty as of yet. So I’m getting prepared for anything that may come to me. I hope that this warranty will help me avoid high cost of repairs. I’m looking forward of the service provided by Choice. The representative on the phone explained That all of my appliances roof around ductwork would be covered.

I have filed three claims with Choice Home Warranty this past year (2024). Regarding the first and the last of the claims. The response from CHW was totally unsatisfactory. It took almost four (4) months for them to remedy the problem with an inoperative garage door opener. Their technician told the claims department that the unit should be replaced and refused to submit an estimate for repair... which CHW denied saying that the opener should be repaired... not replaced.

Customer service not very helpful. This was for heating unit. Was told technicians would be getting back to me. No one contacted me. I called and messaged back. Was told the same thing. I called again, sounded like a gentleman, but he talked so fast I couldn’t understand half of what he said. I. Then called again, finally spoke to Dave who was very helpful. I explained the frustration, he was able to put me on hold while he checked with the company that had installed my unit less than 3 years ago. There was a technician here this morning as he promised.

You've sent a serviceman from LG to look at my refrigerator that was leaking water. And from time to time, head a sound from underneath. the main issue was, of course, the leaking water, which was coming from the water hose that went to make ice and for water. His reports simply says to you that he can't get any parts from my refrigerator.. That means he can't fix it. That means. It's not fixed.. It's not about sound of the refrigerator. It's about the leaking hose that he can't replace. He said that perhaps you would have a hose that would work on it.. Please get back to me.

I did NOT have a good experience with Choice Warranty this past weekend and this is the second time I've been dissatisfied and I'm leaving a review this time because no one from the company seems to value customer service and choosing not to do the right thing when it comes to filing claims. The customer service people I've spoken to are not kind and personable. Just speaking as if they're reading from a script and they do not even attempt to explain or justify decisions. The communication is terrible and the amount of money spent on a warranty and the main reason people pick a company is for the feeling that your company has your back and will help you not hurt you. It's not just about money but customer satisfaction. They should be better and do better!

Elevate Heating and Air the husband and wife team were very friendly and knowledgeable. I had issues with my heating system during extreme cold weather days. I would recommend them for any service my thermostat had a malfunction. He knew exactly what to do and they rescheduled a f/u to check the outside fluids. Very nice and professional couple.

I started a claim today, got an appt within a couple of hours. However my appliance started working again so I called the repair company to reschedule later so that I could see if the problem really was resolved. This was done with no problem. The quality of the repair companies that work with Choice is fantastic and indeed the reason we have been repeat customers. I have never had any problems and the companies chosen by Choice are always ready to accommodate me.

Explanations of coverage were thorough and all questions were answered. I feel that the Home Warranty Plan was a good fit for me and covered my needs for protecting my home now and in the future. The service advisor was knowledgeable and personable and seemed to be interested in getting me the most for my money.

Technician was very knowledgeable and pinpointed the issue quickly- a loose wire connection which was not obvious. Fixed in minutes. It took a few days for the repairman to schedule, but this was not a big issue as we have two furnaces. So far, Choice has been a good warranty company to have for peace of mind.

Called to ask about covering a new property. Agent tried to upsell me on other properties. Tried to sell me a product I don’t need. When I said I wasn’t interested his tone became very condescending and patronizing. I will likely be moving all 6 properties to a competitor based on this experience.

We’re in the middle of a very cold and frigid winter season. We had temperatures below freezing for about five straight days which is very unusual for this region. Early one morning I detected an intense burnt rubber smell that filled the house, so I automatically assumed something was wrong with our heating system. I reached out to the staff at my home warranty company who immediately got me in contact with Airbender A/C and Heating. The experience was fantastic! I absolutely love, love, loved the experience I had with the good folks at Airbender A/C & Heating. Once I reported the issue, they responded immediately. The technician was personable, friendly, professional and assessed the issue immediately. The experience was a very positive one. I would hire him again and highly recommend this company to everyone in need of their services.

Had a slow drainage in kitchen sink. The technician was able to clear the stoppage and worked with our time frame. We are thankful for the quick service. The job was complete in a timely manner. Thank you. Thank you. Thank you.

The tech called to inform me that he was in the area and what time he would arrive. Checked refrigerator/freezer to see why the ice maker was not working and refrigerator was not keeping that side cool/cold. He then set up date to return to fix item after putting in order for parts needed. He stated to give service done 24 hours to recalibrate work done.

The customer service provided was exceptional, characterized by prompt and efficient responses to all inquiries. I was impressed by how quickly my concerns were addressed, showcasing a strong commitment to reliability and support. Overall, the experience left me feeling valued and satisfied as a customer. I would recommend Choice warranty to my family and friends.

When I purchased six years of home warranty policy I didn’t realize I would have to wait five days for a technician to arrive to remedy our plumbing problem. Fortunately, my husband was persistent and remedied the situation. I did call to cancel the technician appt because I was unable to do so online. So far, Not impressed with Choice warranty company.

Victor ** was very professional and worked hard to take care of problem. Fortunately, he was able to fit me into his tight schedule to make additional repair. I also appreciated that he was patient with allowing me to empty fridge. Some spread also needed to be wiped which he allowed me to take care of before reassembling the fridge parts removed.

The technician who came on January 24th was very honest and reliable. Our heater was not working efficiently and wanted some one to check it. Happy with his service. He checked our heater and was informative and helpful. Yes, I would recommend Choice warranty to my friends.

To date I have been contacted in regards to fixing the problem. I am sorely disappointed in the service I have not received. I expected this to have been repaired by now. I consider contacting another warranty company.

Choice Warranty did what their service promises. They found, assigned, scheduled and approved a new water heater for installation in an efficient, timely manner. The issue is the plumbing company created a mess of sludgy water, sawdust and debris all over our basement. Also they mounted the water heater on top of wooden 2x4s. A water heater is dangerous to place on wood as a mount for many reasons. Why the typical metal stand wasn’t used, IDK? They sawed the wood in the basement to size it to fit under the water heater hence creating a large portion of the mess they left. If Choice gets this reconciled for us, I would move my rating to 5 stars.

I place a call to Choice Warranty and within that same day I got an email stating Bennett and Sons would be out the following morning... Sure enough they came but in the afternoon.... The person that came out was very friendly and polite and got right to work on the unit... When finished came in so I could pay him and explained to me just what the problem was!!! I and the animals didn't have to spend other cold night thanks to them!!!! At 88 years old I don't like the cold very much!!!!

Andres from Farenheit 1 is our go to person for our heating cooling issues. 203 822 3510. He is super knowledgeable, super professional, super honest, and super considerate. He is quick to respond, and be at your house. He'll have you up and running at a very fair price. During the ice storm in Mt Pleasant SC we lost heat. Andres was at our home in an hour. He had our heat restored in less than an hour. Andres is a jewel!

Sale manager Eli is very helpful on 1/23 to renew warranty for 6 years on our property at **.. However I am supposed to get the detailed policy by email on 1/23, however I have not received the new policy and email as of 1/25. Can you look into it?

The representative that assisted when I called was very polite and took care the two (2) claims that I requested. He answered all my questions and resolved the concerns that I had. His professionalism and customer service was outstanding. I wrote down his name, but could not locate that paper that I wrote it on. I hope he will be recognized for be a great representative for CHW.

I called Choice Home due to my air conditioner not working. The person on the phone was very curious & very helpful. My inbox gave me two appointments. On 1-27, 1 to 8 pm., the other is for 1-28 from 11 to 3. I really like the 1-27 but from 11 to 3. I will call again to find out my true appointment.

After being a client for over 10 years, I am done fighting to be covered. My next 3 year renewal is due in a few months, and I will not remain a client! Choice 1st looks for a reason to deny! Contrary to advertising and expectations, it is a waste of money. Technicians agree Choice is the hardest company in this space to deal with.

Spoke with Henri **, nice guy, got good deal, although would like better deal if possible. He gave me ext # **, before that spoke to young lady, she said that ext didn't exist. Finally reached gentleman who said he worked with Henri in the same room and it was a good extension. Communication??? Otherwise, all okay.

After speaking with my neighbor, I decided to begin shopping for a Home Warranty. She is a Choice Home Warranty member and has been pleased with the service she's received. When I spoke to Robert from Choice and went over the cost, deductible, what was covered, and no long-term contracts, I felt confident making the decision. Robert was helpful and made signing up easy. Thank you.

Kenny ** of Fairway Air was a great choice. He contacted us as soon as he received your assignment to schedule an appointment. He arrived on time and immediately assessed our problem. He explained the problem with photos and then performed the necessary repairs with additional photos. We are very grateful for Kenny of Fairway Air and Choice Warranty for their quick response and Vendor selection.

It was easy to set up the appointment. The response time was very quick. They communicated to me who they were sending out and when the repair person woud be there to fix my ice maker. The repairman was very knowledgeable and had my repair taken care of quickly. Great Job!

My April Air unit was leaking water. The technician (whose name I can’t remember I’m sorry) was very helpful and turned the water off to that unit to stop the water to stop the leak. Obviously the unit is not working, otherwise it wouldn’t be leaking. As I said, the technician explained what he was going to do and why.

Toilet leak was discovered, claim submitted and service was scheduled for the next day. Service technicians were on time, efficient and professional. Work was completed and I am very satisfied with the result. Based on my experience with this event I would recommend the service to anyone seeking help to maintain their home.

Horrible customer service. On 1/25/2025 @12:51 pm I talked to Choice customer service, unfortunately the lady that was trying to help me, was not able to convey my message to the company that was going to fix the issue with my Heating system. And then ask to speak to a supervisor and she hang up on me. I was polite and never rude to the customer service representative. Something must be done.

The circuit board on the furnace went bad. It's 10 degrees here and everyone is having heating problems. Mine was up and running thanks to you and your technician. What could have been a big problem turned into an annoyance. Fixed within 48 hours and the technician Hlamazdan P. was fantastic. Always in contact and so nice.

Jeff called ahead of time to confirm the appointment. He was on time and extremely courteous. He fixed our problems and has made us feel much safer in our home. It was a pleasure to work with such a competent individual. If we have any future problems it is guaranteed that will request this electrician.

From the beginning when we contacted Choice Home Warranty, we were treated with respect, and they listened to all of our problems and needs. It's great to know when you need help, they are right there to help. Repair person was friendly and very knowledgeable. Completed job in a timely manner. Will recommend this company if we have any more problems.

Refrigerator went down and quit working on the 20th of Jan. 2025. Mr. ** from No Callback Electric serviced our refrigerator on the 24th of Jan. 2025, and stated that the compressor was gone and that I would need a new one. I'm hoping that CHW can get together soon so we don't lose any more food that we have been losing since the 23rd. We got lucky for the moment that we had snow to keep some of the food from spoiling. I just hope CHW can process this claim as soon as possible so we can get a replacement as soon as possible.

Firstly, this all went down on a Friday. I was awaken by my girlfriend saying that there was water on the floor in my mud room at 4:30am. I went out and found that my hot water heater had started leaking heavily. I immediately filed a claim (probably 4:50am). By 8:30am, I was notified that a local company had been assigned the case and that they would stop by mid morning and take a look. Tech arrived at 10:30, took a few pics and we both knew it needed replaced. By 12:00pm the claim had been filed and APPROVED. The tech had another customer to get to but told me that he possibly could get to it the same day, and I told him I’d drain it to make the process quicker when he gets there.

I called a claim about my stove oven not heating properly. I did not like that everything is only handled via email because it took days to get response about my call regarding who would come fix it. After the representative evaluated it, it was decided I get a new one. Well, this is where I became dissatisfied because I was only offered a little over $300. to buy a new stove. Where can I get a general stove for around $300.00 as a replacement? My former warranty company would have given me the money to replace it at the costs that they are now. I switched because of the monthly costs and what Choice claimed to offer. Now I am considering switching back. Though the cost is about 15.00 more, I would not need to pay an extra $200 plus all at once to satisfy my need. Furthermore, until now, I have yet to see the check.

During the recent cold stretch my heat stop working, I called CHOICE Home Warranty and they arranged for GK Mechanical to come out to repair it. Michael was on time and very professional. He quickly diagnosed my problem and replaced the part and I was warm again within the hour! I was very impressed and pleased with everything. Kudos to CHOICE Warranty and GK Mechanical for outstanding service.

Technician notified me that he was on his way. He arrived promptly and was professional. He did move things around in the area but they were easily returned. He had done some research and knew how old my washer was. He knew it might be difficult to replace the parts.

The person came out to service my garage door opener was perfect. Customer service identified the problem in a timely manner. Tell me what the problem was, came back the next day, install all the equipment that had to be installed, worked efficiently, and I am happy with your service.

On 8th January 2025 I made a claim to fix my broken HVAC, the weather was too cold and freezing, more than 10 times I called and followed the case, CHW told me they are waiting for spare part, now after 25 days suffering due to the very cold and freezing temperature still I am waiting for their response.

The electricians arrived on time and were efficient and communicated very effectively with us. They called when they were on their way. They solved our problem quickly and answered all our questions. We bought an older home and had questions regarding wiring, replacing outlets, installing GFI breakers, etc. We would certainly hire them ourselves for future electrical upgrades.

I would definitely recommend Ridgeline for their HVAC expertise. Ted was very thorough and went beyond to make sure we were safe with our furnace. Ted is trustworthy and a true professional. I would highly consider Ted for any additional home refresh projects. He is local and that is VERY important to us! He truly listen to all your concerns as well! Thank you Ridgeline!

Reported two issues I'm having. The first is a plumbing issue. One of my commodes is overflowing. That claim #** is being processed now. The second issue is the freezer portion of my refrigerator is iced up. That claim #** is being processed as well. I have had a great experience with Choice Home Warranty in the past and will continue to be a loyal customer. I think you are great. Thank you. Ray

I would highly recommend this company. They called the day before and on the morning of service to confirm their arrival time. The work was completed the same day and I'm very happy that they fixed everything on my list in a timely manner. The plumber was very nice, professional and told/showed me what parts that he replaced.

The technician that came out was knowledgeable and prompt. Our heater had been out for nearly a week so he understood the urgency of the situation. He was professional and polite. After arriving he asked us a few questions and then got right to work diagnosing the problem. I highly recommend this service to anyone. Our heat is back on thanks to a great technician.

I put my comments which go into detail regarding the exceptional service on the website for that business. It is not normal for me to take the time to put in a review but this gentleman was wonderful. I was most grateful for the fast, efficient and thorough work this technician provided. He was professional, thoughtful and someone completely trustworthy. Thank you Choice Home for choosing and sending the best!

Technicians were friendly and knowledgeable. Meeting appointments were sometimes an issue. Had to call vendor several times to find out correct arrival times. Technician was well dressed and had proper tools. System still not operating after minor part replacement but malfunction was traced to blower fan assembly, which will require replacement. Waiting on approval from Choice Warranty.

I called to schedule service regarding my Frigidaire Refrigerator. It looks like a freezer problem because the first thing I noticed is the ice cream was soft. Then it’s not producing enough ice. I troubleshoot by increasing the freezing temperature from company recommendation to 7. But it didn’t work. So I called CHW to schedule the appointment. A nice technician by the name of Ulices came, did the inspection & sent report to CHW. And advised to wait for the email for the result. He’s knowledgeable & has excellent customer service.

The technician was very professional and very knowledgeable. He was wonderful to work with. I would recommend them to everyone. He came the same day and I didn’t have to go without water another day. It made everything so much better. It is not easy to without water especially as you get older. So thank you so much.

I called December 20th for a heating issue. I didn't get a technician until January 17th. It's been a bad weather, I'm talking feets of snow and temperatures in the single digits! I have a 2 story home and with no heat, my pipes froze and burst! That was a pricey repair. Now my electric bill is astronomical because I have to use space heaters. I'm not scheduled for an technician to come back until February 2nd. They've been here twice now and CHW keeps sending them back for more information. Dragging this whole thing out. I was told there are multiple things wrong with my furnace including a Crack causing a carbon monoxide leak. This is a serious matter that's taking too long to resolve.

The dryer wasn't heating. I filed a claim that was scheduled for a week out, but the company called to schedule three days earlier. Tech was on time and fixed dryer in thirty minutes. He checked to be sure was working properly and put dryer back in place. Very pleased with tech.

Your reps when I signed up said fast response. Recently I asked if you provide that, I was told no even in an emergency. Online it says 4 hours response and reps said 48 hours. Why no emergency response…

Have been using Choice Home Warranty for several years. Even though I've only have had a few claims, the customer service is incredible and the customer service reps are very professional and nice to deal with and couldn't be more pleased. I would highly recommend giving them a call today and get a plan that suits your needs.

Although the technician was unable to fix the problem with my clothes dryer, he took the time to explain what he did and what the next steps would be. He also informed me who to contact if I had any questions. The technician was very courteous and thorough and informative.

The representative that I spoke with was very professional and provided all the information I needed to make my decision to purchase a Choice Home Warranty policy. Choice Home Warranty offers coverage for everything that's important to me as a homeowner at a very reasonable price. I will refer all my family and friends to Choice Home Warranty.

Was not informed of the 30-day wait policy!! Less than one week after joining, I tried changing the filter on my refrigerator when it started leaking. I phoned about this issue and was informed of this policy. I was forced to pay another vendor to handle the leak. I began reading reviews for Choice and found many negative reviews. It’s my fault for choosing this company solely based on what the salesperson told me and not investigating this company before purchasing a contract. My mistake and it will not happen again. Consumers Beware!!!

I called on a Wednesday and tech was there Thurs. They needed to order a part and as of Friday am waiting for notification as to when they will return and complete repair. It’s cold and we are both seniors so I’m hoping it will be finished soon. As of this moment I’m pleased with service.

I am disappointed in Choice Home Warranty, but I believe you will do the right thing. I purchased a home warranty for $660, and my Samsung refrigerator stopped working. It is five years old. I contacted CHW, and they sent a third-party vendor, to which I had to pay $75.00, to tell me that CHW would not pay, but I had to submit a claim, but they would deny it. So, I filled out a claim. Guess what. You denied? So, I filed an appeal. My question is, what do I pay you for? So now you have pushed this off on Samsung, and in a week (it will be two weeks without a fridge), they will send out another technician, and that will cost me another $150.00. If it is covered, I am good, and if not, I have to pay the repair. Again, I ask, why am I paying you? Did you help me by working through the process with Samsung? No.

Choice HW was quick to set up the appointment with a tech to fix my washing machine. Tech came out, diagnosed the problem and requested approval to order the part and repair my machine. Choice HW has approved the request and we are waiting on the part to schedule the repair. Quick and easy process from submitting the claim to scheduling the appointment.

I have had your company for about a year now and you have not paid one claim. I left another home warranty company, not because I was unhappy with them but because of price. You promised better service and a lower price. Well I guess I got what I paid for. Except for the recent technician that was out the other ones were horrible. I will not renew my contract. You have lost my account that insurance two houses.

Furnace stopped working. Technician came out to fix it. Got it going but missed the problem. I had to call him the next morning as house was in the 50's. He came out and recognized the issue. Was not fixed as a circuit board was bad. I am now waiting on approval for the parts to fix the furnace. I am having to heat the house with portable heaters. Positive is the technician was willing to return without an issue. Very nice guy. Negative is he is waiting for approval to order the parts.

My refrigerator freezer stopped working properly. The Choice Home Warranty technician came out and diagnosed the problem as a refrigerant leak. Choice Home Warranty made the decision to replace the unit with a new one. We were given a Lowe's e.gift card to purchase a refrigerator of our choice at Lowe's. We are very happy with Choice Home Warranty.

The technician was very polite, called to notify me that he was running late. When he arrived (01.22.2025) he was courteous. He was detailed in explaining the problem with my washer. Now (01.24.2025) I’m just waiting to hear back regarding completing the job and getting my washer fixed. I hope that will be soon as my laundry pile is growing by the day.

The Electrolux service Technician handled my request with care, professionalism, prompt, and customer friendly services. Thank you Choice Home Warranty for always coming through with efficient services and technicians. You all are an amazing warranty company and I could not be happier for the last 3+ years and counting. It makes me happy to know that my trust for home warranty is in your hands. Great Work!!

I wish I could give Choice home warranty a zero. If I could, I would. We live in a town of about 40,000. I went without a functioning washer almost 6 months after babysitting this terrible company. Now their website shows them as CHW. com, instead of Choice home warranty. Do not believe the 5 stars. Buyer beware. Total scam!!

Choice is doing its best to reject claims for small letter details in the policy. They don’t really share when they sell you the policy. I just had a recent experience with a perfectly well installed water heater that didn’t have expansion tank, as it wasn’t required for certification and now suddenly it isn’t covered. I already paid for 5 years…now they can keep rejecting.

The technician was great. My only complaint is how long it took to get a technician to come to my home. My appointment was rescheduled a few times which was frustrating because I scheduled time off from work so that I could be home for the appointment. Other than that my experience was good.

My hot water tank failed and I submitted a claim midday on 1/23/25. A technician arrived that afternoon and said I need a new tank. The claim was quickly approved and the technician called me first thing this morning 1/24/25 and I will have my new tank this afternoon! Amazing service. I had been with a competitor for many years and had an air conditioner claim last spring and the experience was awful so I cancelled my plan with them and bought a plan through Choice and I am so glad that I did. The contrast in service experience is incredible.

The service representative was very knowledgeable and has exceptional interpersonal skills. Her demeanor throughout the telephone conversation was excellent. While we weren't pleased with the amount paid out on the claim we felt the representative represented the company very well. We dropped American Home Shield for poor coverage and unfortunately we're not finding Choice to be any better. We probably will not renew the coverage.

Very professional and courteous and left place very clean after finishing the job. When he came in he put on shoe covers to make sure he didn’t bring any dirt or snow. Upon completing the job he was polite and removed all parts he had replaced and kept the work area clean.

The young tech was very nice and found the problem right away. It was a loose wire. He also determined that the pressure was good and that I did not have a leak in my system. This is not what a Semper Fi air conditioning tech found on Jan 9 when I had my units serviced and inspected. The Semper FI tech said I had a leak in my air handler for the larger of my two units. At no time did the tech from Semper Fi mention dirty coils or debris. And the tech Choice sent out did not mention anything about the coils either.

The technician who attended the issue was very knowledgeable and explained in detail of the cause of the problem. He also suggested how to do self maintenance and prevention of the problem in the future. I would recommend him to anyone. He was polite and wear boot covers to not dirty our home which some technicians miss out.

Thanks, Jesse

The professional team from Atlas Plumbing was here to fix the problem with the hot water heater. Thank you for sending real plumbers to resolve the issue. Another home warranty company sent handyman to fix the problem and left me with a mess. I have fired that company and renewed with you.

The warranty apparently only covers the purchase cost of a replacement microwave. It does not cover installation (over the range type). Thus to "replace" does not mean to actually replace the microwave. One star deduction for this. The amount paid out for the microwave was fair. The service was reasonably prompt. Rating would be five stars if coverage had included installation.

Every time I’ve had a claim put in they try their hardest to get someone here as quickly as possible, and if there’s any issues with the technician, they worked to resolve it quickly to the customer satisfaction. When the technician doesn’t fix the issue completely, they will contact the technician or provide a different technician and it’s very nice to be able to call them and get someone to answer the phone or call you back in a timely manner.

Although I had informed the company what the problem was, in hopes of having the technician bring the necessary parts with him, he arrived, checked out the system, agreed with my assessment, and submitted the claim. Now, I’m in a 4 day waiting period to get the needed parts. I realize the necessary logistics involved, but it’s frustrating to have to wait an extra day or two in this bitter cold.

I started a new claim yesterday (**) but it gave me a message that I have to contact 888-531-5403, I called and a message told me to press a number for a call back to not be waiting online, that I will be called on the order that was received. I have never get the call back.

Was dissatisfied with end review, per your company which performed the initial assessment, every time I had a claim I was charged $85 dollars and no repairs. Almost always it took 2 visits to repair the appliance and out of pocket expense, with the time I was with this company there should have been a positive review and not a refusal to repair.

I’m not sure you are choosing the best vendors. The first didn’t answer calls and their voicemail was full. The second was fine but arrived 3hrs before the 4 hour window we had prepared for. Not the best experience. So to wait that long to get an assigned person, was not the best experience. Also the callback system was faulty. I had multiple calls back for the same thing after the decision was made.

I got an email saying I had an appointment one morning which was not good for me. I called contractor to tell him it was not a good time. I have not heard back from anybody. Your contractors should call before they make an appointment. Is very bad service, I would like to be contacted before an appointment is scheduled. I need to pick the time when the contractor will be here. Not the other way should contact me. I have heard nothing from the contractor or from Choice Home warranties

My claim for the tank was denied because the tank was exempt from the policy. When I called Choice Home Warranty to start the policy I specifically asked to add my well pump to the policy. I made the mistake of assuming all equipment related to the pump would be included. I was never told that the tank would be excluded. I find this to be deceptive and I am extremely upset that I have to pay to replace this tank myself.

On Sunday 1/19/25, I submitted a claim for my heating system that the pilot light would not stay lit and that in order for me to get any heat I had to relight the pilot light by hand. Here in Abilene, TX the temperatures at that time were running in the high 30's low 40's during the day and in the mid to low 20's at night and the pilot light was shutting off at night as well as in the daytime. On Monday at 10:43 am my time I received a confirmation email that my service request had been received, approved and that the hunt for a service technician had begun. To be fair Choice did send me an email giving me the chance to bring in my own vendor to fix the problem providing that they provide a list of requirements to Choice and then if everything is just right, I might be reimbursed within 30 days. The problem here is that no large company in town will work with home warranty providers.

Have been disappointed in CHW policy concerning the lack of quality repair technicians it employs on policy holder’s behalf. Further to this end, I am a bit surprised at the substandard that exists with regard to the apparent degradation of parts approved, or not. Both of these issues have forced unnecessary out of pocket expenses for me personally.

I've heard many good things about Choice Home Warranty and I'm sure they are all true. My first experience with a "reimbursement" request is NOT ideal however. The vendor I choice came out and repaired an extremely clogged drain. When assessing, the vendor repaired it at the same time without my prior approval so I was left with paying the invoice. I thought I could submit and be reimbursed. Wrong! I am now not eligible to receive reimbursement as I didn't "submit" the repair first and wait for approval. Live and learn. This review serves as a warning to other customers who elect to be "reimbursed" -- it's easier to let CHW assign the vendor and leave it in their hands.

Service call in last 3 mos. have been a disaster due to Choice not covering what needs to be fixed....Did not cover the faucets leaking....Call before that...Could not provide an electrician and I had to come out of pocket without being reimbursed. Currently toilet in master won't flush....Choice won't cover parts. What is the point???? Would absolutely not recommend Choice Warranty.

My heating and air unit has been underperforming since late November 2024, so I reached out to Choice Warranty, with whom I’ve been a customer for the past five years. Despite multiple technicians being sent out, the unit remained non-functional and eventually broke down completely during the nation’s Arctic blast. When the fourth technician arrived, they thoroughly examined and diagnosed the issue, and we finally agreed that a new unit was necessary. HEAT in 2025.

Extremely effective and helpful technician. Quickly found the source of heat loss and checked out the entire system, Very personable. Would have him return to my home in the future. Willing to leave his name and number so I could challenge the prior service that left me with no heat.

Tech came to check machine Tuesday 1/21. Spent about ten minutes. Said he need to replace the water valve, had to order part. "Tthat will be $65. Good bye." Wednesday 1/22 received Email saying, "A service is scheduled for between 3 and 8 on Wednesday. Please make sure someone is home." Guess what nobody shows. Nobody calls. I sit here waiting for nothing. Glad to see you are reliable.

I subscribed to Choice and also paid extra for septic and our A/C. I paid faithfully for a year or more when something happened to my dishwasher. I called to ask how to get a repair because when I tried to do it online it asked if it was a plumbing issue or an appliance issue. It made me choose and I was not sure. They recommended a plumber so I set up an appt. The tech arrived, charged me $85, to tell me he could not fix it because it was an appliance repair that while he could fix, Choice would not pay him because he was sent out as a plumber. He took pics and wrote a report and sent it to Choice. A few days later the appliance repair came out, charged me another $85 but fixed the dishwasher. He said a plastic gasket of some sort was broken. Took about 10 minutes and he left.

I have had several home warranty companies and none of them have been great but Choice Home Warranty is the worst so far. On the plus side their online claim process is pretty easy. The technicians they send out, most are extremely knowledgeable but limited by the company on what they can and can't do. Now the downside, their overall claim resolution is horrible, so bad I am considering canceling the contract. Based on a recommendation of an acquaintance I paid upfront for 5 years with the 6th year being free. Probably a big mistake on my part as I expect it will cost me to break the contract.

My furnace went out and I was without heat for 20 days because nothing was enough for them. They wanted more and more. I couldn't give them any more pictures, any more diagnostics of my furnace. They denied me after 7 weeks and I got left with a $5500 bill. So disappointed!

Not real happy with Choice right now! Not that Choice cares about how I feel! I discovered yesterday just how hard they really don’t want to help you. Had a problem with my central heat in freezing temperatures. Choice sent technician. First thing, take pictures of everything involved in repair! Choice looks for ways not to repair or replace!

Easy to file a claim. Hopefully our issue will get resolved quickly. It's nice knowing that when things unexpectedly break, there is a way to get the process rolling to get them either fixed or replaced. If we can get our system restored in 48 hours that is likely quicker than if I called a repair shop myself. We'll see how this works out!

The technician was very knowledgeable and prompt. He helped us in less than an hour and also gave us a lot of information on the upkeep of the system. I would recommend the service from them in the future as well. Kudos to Choice Home Warranty as well for the prompt approval.

We called. The lines were busy. We were given the option to hold or a call back. We chose a call back and were contacted less than 10 minutes later. The information was taken over the phone by the representative and as promised an an email was sent immediately right after.

Very impressed with the technician who came to look at our microwave; he was professional, polite and efficient. Very unimpressed with Choice Home Warranty. Paid technician $85 to tell us microwave has to be replaced. Microwave we had was a mid-level one; Choice Home has agreed to give us $191 so we can replace it with the most inexpensive model available. Therefore, since we paid $85 for the service call, we will receive just over $100 toward a new microwave.

I am very happy with his work... We now have heat which was lacking for 5 days. I would recommend to all my friends. Use Choice. It helps when you are only paying the co-pay and not the extra cost of labor and parts.

My furnace went down in 8 degree temps and a sick 78 year old wife. Knowing it may take days to get a tech. according to my policy, I had no choice but to call my oil co. I requested help due to the circumstances and John ** offered to reimburse me for part of the repair. Very fair and considerate. He did not make me feel like I was trying to cheat the company. Great company!

Voltage and polarity issues with the furnace not coming on during the coldest days of the year. They came out, assessed for a new board, but that may or may not work, new unit is needed. Waiting on Choice to approve for install. Heat not working efficiently, dropping 4-5 degrees before it will turn on to heat and then run for 3 hours.

Technician was very knowledgeable and experience component was cover under the plan. I've been with CHW for over 12 years. When I have an issue service technician have contacted me within 24hrs to come out for work. I have had items replaced for market price. I will say company will try to repair item first before item will be replaced.

The technician was amazing! The technician was knowledgeable, professional, got the job done with excellence. Highly recommendable. Above a 10, there was no mess left to clean up. Was on time as he said he would. Very excellent in his profession. He made sure that he was in contact with his client. Was on time.

Very easy to file a claim, very responsive on the timing, didn’t need the claim at this time due to energy travel out of state. Will resubmit if necessary. Have not needed a claim on this heating issue until now. Will refile a claim. If when I’m back in town I will do so.

The service is good. The personnel is kind, courteous, helpful and welcoming energy. The response to questions is swift and the communication is very good. The website is user friendly and provides good information. The price for services is high and if it were to continue to go up, I would have to consider if it is affordable.

They do not find technicians to work on the appliances. I had 2 claims and had to find my own technicians. It's somewhat difficult to file a claim, you have to pay for repairs and then they reimburse you but not what you pay out of pocket. Only chose this company because my employer offers a discount.

Had a great experience with Choice Warranty. Only been with Choice Warranty for 2 months and already they’ve been great. When placing the service call, the service representative was very knowledgeable and courteous. The technician that was assigned to complete the job was very professional, prompt and didn’t take a long time to find the problem and fix the problem. Very satisfied customer.

The entire process took less than a week and this was following a winter storm. The was the fastest they have ever responded to one of my issues. The technician was very professional and explained to me in clear detail the repairs he made and provided tips to mitigating any future issues with my powder room toilet.

Updated 01/24/2025: Found out that my solar water heater is not covered by my warranty policy. When I got my warranty policy they knew it was a solar hot water heater and they did not tell me I was not covered. I have been paying for almost a year for my house warranty and now they're telling me my water heater because it's solar is not included in my warranty. So now I have to go fix it paying anywhere from 15 to 1800 and paying a plumber to come install it. So why am I paying for home warranty. They knew I had a solar heater and they didn't say that it wasn't covered. Now they're telling me because it's broke that it ain't covered. Wonderful. I am very dissatisfied with this determination that they have come up with.

I am new to CHW. I was with another company for six years. I became dissatisfied with them because the monthly fees and service fees continues to increase. I'm giving CHW a try, and I send kudos to Albert the rep who signed me up for great customer service skills.

Our heat is not working and it is hard to deal with recordings or not a real person. This is our first claim with Choice so we will just have to wait and see how it goes. With the cold it is hard to have to wait to get the claim started and completed.

Opened a service call for a Samsung fridge 90 days ago and after 3 poorly qualified tech visits was informed that the 9 year old fridge repair will not be covered as there was a class action lawsuit in 2017 with a service bulletin that listed my Samsung refrigerator. I was directed to call Samsung to cover the repair. Samsung said the fridge is out of the standard 1 year warranty and the problem is normal wear and tear over the past 9 years and will not be covered. Got a written note from Samsung and took this info back to Choice Home Warranty and they still refuse to cover the repair.

We took the home warranty thinking that our system would be fixed or replaced. I don’t agree with Choice Warranty denying our claim. I have text the CEO six times and have not heard back from him. That is not good when can’t get in touch with the head of the company. It is sad that an old man can’t get help from Choice Warranty fixing or replacing my HVAC system.

I do not recommend Choice Home Warranty. The Choice warranty and claims department diagnosed my broken furnace as a preexisting issue. Please do not believe the sales team, they suckered me in with lies. I do not like writing negative reviews, but please look elsewhere when shopping for a home warranty.

Do not use this home warranty company. Their service technician refused to come back and service the heating unit. They were not able to find another contractor. They authorized me to use my own & they refused to pay. The furnace needed replacement. Heat exchanger was bad with carbon monoxide readings over 200PPM. Outside temperatures were -5F to 19F every day. It took over a week without heat. CHW said they couldn't reach the technician but didn't bother to call me to facilitate a call. I had to have the heater installed & pay. They will find any way to not pay.

Hose coming from behind the dishwasher was leaking under the sink. Nextdoor Plumbing repaired it and I'm very happy! I would request them again for any of my plumbing problems. Thank you Kash and associates!

The Technician was polite & professional. The phone Rep was rude & unprofessional. I asked him why I couldn't get my washer and dryer fixed at the same time. He got upset with me and hung up on me. That was very rude of him. If you have people like him working there I would never refer anyone to your company.

If you want to deal it’s a company who will take your money and not respond to a request for service choose Choice Home Warranty is the place to go. I called in a request for service on a dishwasher on 31 December 2024. It is now the 22 of January 2025 and have yet to have anyone come to look at it. When calling they make all kinds of apologies and that's as far as it goes. Nothing gets done. If you want to waste your money choice home warranty is the place to go.

After filling the claim, it took three separate companies and three individual visits, each two weeks apart, for the company to determine that any repair would exceed the replacement cost. Finally, Choice provided funds to replace the unit. We went without the fridge for three weeks which in our opinion was too long.

I was very pleased when the contractor I was advised was coming. That contractor called the same day I requested service and asked if he could come out that day. I said yes. He did and completed the job. I was pleased with service I received. The contractor was knowledgeable and courteous. Very happy that was completed so quickly.

Choice Home Warranty is one of the worst options on the market. Please learn from my mistake: don't sign up with them. Many people get home warranties primarily for appliance coverage, but if your appliance is new or still under the manufacturer's warranty— which is often the case— Choice Home Warranty will not cover it. You end up paying a premium along with service fees, and when the cost to repair exceeds a certain threshold, they decline the service. This practice should be illegal, but unfortunately, corporations often make their own rules in our country.

Our experience with the warranty company and technician was great! Choice sent a technician out in less than 24 hours and then the technician fixed the problem. The technician was respectful and I was surprised that Choice was able to get someone out to my home as quickly as they did.

The technician arrived in the morning. He was efficient. Probably the most efficient we have had. Had the parts with him and fixed both the washer and dryer on the same visit. This has never happened. Usually the parts are ordered and a repair visit a week later. Needless to say we were extremely happy!

The technicians arrive. They were very courteous and polite. They got it done quickly, considering how long it took for me to get my contract straightened out with the warranty company outside of that. They were very professional and they were in and out and got my heat running which I’m so thankful for it was something very minor but they came out quickly and I’m truly appreciative of it.

He is always positive, clear about the issue and quick to resolve it. I love when he’s our technician. He is trustworthy and will do the right thing. He has come to our house to fix the furnace and the a/c. I trust that he will be straightened. Each time he has resolved the issue, fixed the problem and got the system back working.

Choice Warranty always get the job done because every time I call they fix what I need. I will always refer Choice Warranty to family and friends. I have had choice for three years and they are the best. Choice Warranty prices are cheap and they always have great customer service when you callm

Mr ** was both helpful and informative. Answered my questions fully so I could choose which plan was best for me. Also offered alternative plans which would save me money but my budget did not allow me to take advantage of these offers. Mr ** also informed me of the refer a friend plan

T&T Plumbing was great! He called ahead of time, was very polite and professional. Showed up on time, was clean, wore booties so he didn’t track anything in and had my garbage disposal all fixed and changed out in under 15 mins. Was a great experience and I highly recommend their plumbing services. I’ll request him in the future, if possible. But hopefully, I won’t need to.

The door opener stopped working. I contacted Choice online and they responded the next morning with a time and name of the person that would be out. The contractor that came out was wonderful. He diagnosed the problem right away and replaced what was needed now all is good. He was a pleasure to deal with. 😎

I got another 3 1/2 years coverage. She was very helpful when I was trying to decide between getting just 1 year or more. And in the end... I went with 3 1/2 years. No doubt...she gave me confidence to get the longest policy possible. My only problem with Choice in the past was them finding a Tech close by due to my rural location. I hope this has improved.

My appointment was scheduled for 11:00 am to 3:00pm. I received no updates until I reached out at 2:10. I called back at 2:30 pm and all the dispatch said the plumber is running behind. At 4:30 pm, still no plumber so I called dispatch again. The plumber is going to be another 30 minutes plus 15 minutes to get to my house. Please do not ever use this plumbing company again. They wouldn’t send another plumber and offered to reschedule the appointment the next day. Horrible customer service. My inconvenience for waiting all day isn’t good customer service from Choice Home Warranty or this terrible Plumbing company.

Very, Very fast service. He went right to work and did not stop until he finished the job. Tech was well versed and a pleasant person. Quality, Wonderful and very polite. I would like you to use this company and not the previous company you sent out to repair the door.

The Choice Home Warranty is the worst appliance warranty, they have so many lawsuits! They mislead me to purchase this warranty, and according to them, they made it sound to be a great one! They claimed their prices were unbeatable compared to my actual warranty. But 6 months after I purchased their warranty, my refrigerator stopped working properly and the nightmare began! First, they found excuses not to pay, they send an unprofessional technician that didn’t make an appointment with no identification or business cards and who also was not knowledgeable with this type of refrigerator. He told us that it will take a few weeks for the part to arrive and he will let us know as soon as the part arrives.

Dear Choice Representative: The technician was professional and actually earlier than schedule appointment. He assessed the problem and received approval (Thankful) and repaired the system promptly. I had heat again!! Thank you Choice Home Warranty! We really appreciate your assistance! We were so happy to have our heating system restored. All the best, Ms, **.

Choice Home Warranty has always been prompt in responding to my service calls. They even allow me to use my own service repair company for repairs to my pool pump, which is very helpful since they are familiar with my system. I would highly recommend Choice Home Warranty, their rates are very competitive and their service is great!

Technician properly resolved the issue with my refrigerator replacement water filter. I could not properly install the filter trying for over a two week. The only thing I have an issue about the technician had a language barrier. Other than that my water filter is now working and I know how to install it correctly in six months. However, I had to pay $75 to learn how to properly install a replacement water filter. Also, the technician was scheduled for 1/20/25 but showed up on 1/17/25. I was surprised 😮 they showed up two days early. The good thing was I could get filtered water again.

Our furnace went out on us and I started a claim online. We had a technician come out and he not only got my furnace going again, but he also found a blower motor, that pushes not only the unburnt natural gas, but the fumes up and out of the chimney was going bad and it's got to be ordered in. Thank you for the speedy service.

It was very easy to file a claim online, it took me just a few minutes. The appointment was scheduled quickly, and the work was done in a timely manner. Communication between the repair shop and myself was excellent. A part needed to be ordered and I was told about two weeks, but the part came in just a few days. They even showed up early for the repair. Everything went very smoothly.

CJ fix it. Repairman came out and evaluated our dishwasher and microwave very quickly. CJ and his assistant were very courteous, very professional. They came on time and were able to quickly evaluate what was causing the problems with our appliances and in turn get quick feedback from CHOICE Home Warranty for authorization and approval for payment.

My furnace failed on Wednesday,1/15, and was reported to Choice Home Warranty on 1/16 at about 2:30 am. I expected to get a technician to respond within the advertised 24-48 hours. I hired an outside technician who immediately diagnosed the problem and send all the info to Choice Home Warranty on Thursday,1/16 around noon to expedite the repair by defining the needed part - the control panel.

My claim was handled promptly by Choice Home Warranty and settled immediately after the technician reported his findings. The technician was courteous and experienced in diagnosis and repair of my appliance brand. This was a seamless transaction and I would recommend Choice Home Warranty..Great customer service and I highly recommend Choice Home Warranty.

The technicians arrived on time and promptly assessed the issue with our system. They carefully checked and diagnosed the problem before reporting it to the Choice Warranty Team. The lead technician suggested replacing the faulty fan and requested preliminary approval. The team quickly approved, allowing the technicians to replace the fan and successfully resolve the issue. We greatly appreciate their efficiency and professionalism in fixing the problem. Thank you very much!

Recent purchase, will not become active until February 20, 2025. Easy purchase at a reasonable price will reserve recommendation until I have to file a claim. Plan has a high percentage of recommendation from clients, some negative reviews but probably from clients who do not read or understand the ins and outs of what is covered and not covered.

Had a light switch bad in the kitchen in was a dimmer that didn’t work and a GFI socket that plug in wore out so anything plug in would fall out. The electrician was professional and efficient, changed everything out in about an hour. Corrected some mistakes from when the light switch was originally installed. Thanks Virgil from ERIC Cs.

My first time using Choice Home. I was reluctant as to how this would work. I initiated the claim on Sunday immediately received a confirmation, shortly after received an appointment for the next day. The technician Jason communicated prior to his arrival. He was knowledgeable, friendly, and fixed the problem which required a part replacement. Very satisfied. Highly recommend.

I put in Sept 2023 when my dryer stopped working. Only now after the 1st technician couldn't be found and you told me I could hire one myself, which I did. You didn't like their diagnosis so you said you would send me one which did not show. I had to put in a new order again and pay again for them coming out. Finally, today, another technician came, which I paid again, finally did something and actually had the parts to repair my dryer so it finally works. At least after waiting for 1 year and 4 months, he actually fixed it. Hanging clothes for over a year in a valley that rains often has been a pain. I also opted out to receive a chk for my washer since they could not find the part to repair it. I was promised a chk so I will see if you finally have it ready for me. I don't understand why you just couldn't give it to me then.

Derrick arrived as planned, and quickly discovered the issue. Although the freezer wasn't working, Derrick determined the "brains" just needed to be reset. Following the unplug and plug back in, the freezer is working again. A very simple fix, yet Derrick figured it out, performed the reset, and all back to normal. Thank you.

I called Choice Home Warranty because my knob on the microwave was not working which seems to control the oven, etc.… The technician who came from GE was a fine young man and checked it out… I was told by him that they do not make the parts or panel For this brand any longer... (GE) but he would get in touch with choice Home Warranty and they will get back to me within 72 hours… This was last Thursday… I got no email, no text, no nothing… I called today to request the response from choice Home Warranty and I was told by a young lady that my claim was DENIED! And to look in my spam folder for an email… She said it was because of normal wear and tear....

Plumber came out, looked at water heater and got it up and running within ten minutes, very knowledgeable and courteous, plumber was well groomed and uniform was clean and neat. Spoke with office to make payment smooth transaction, boss and secretary were very pleasant and courteous on the phone. We should have hot water within the next hour or two, thank you Choice Warranty again for having good contractors. Have a blessed day and stay warm.

I have only had good experiences with every technician that has been sent to repair my appliances. The customer service representatives are friendly and courteous and knowledgeable. The price I paid for this service was very reasonable and I have recommended Choice Warranty to others because of the price. You can not beat it.

I have not used Choice's services as of yet but this is a review of the Sr Account Executive Allajah I spoke with while signing up. He is very personable, attentive, and knowledgeable. He is an asset to Choice and I hope they know he is an exceptional employee. I am coming from Select Home Warranty, one of the worst home warranty companies, I have ever used. I can only hope Choice is as good as they claim, at least we're off to a good start after speaking with Allajah.

I am coming over from American Home Shield and was wondering if I can get any additional discounts and was told only if I paid for a year would I get the 1 month free and I could have no more discounts. I feel I should get something for signing up. I am a senior on a fixed income.

The technician that did the repairs was very professional, friendly, and respectful of property. His name is Julio. He called prior to his arrival. Very conscious of his workspace. Cleans the area and explained the repair. Would definitely recommend this technician and company. Thank you Fix Smart and Choice insurance.

Our tech Steven was amazing. He told us what the problem was and gave us a timeline of how long it will take to get the part and what to do in the mean time. I am hoping that when the part comes in that Steve will be the tech that comes out to fix the furnace.

Excellent response and service. Competent in all respects. Would recommend to family and friends. Easy to contact online. Quick response to my renters' situation. Excellent interaction with the technician. Options explained. Request for authorization approved quickly. Am awaiting the installation of the new radiator at my rental unit. Good service considering the extremely cold weather that we are experiencing here in the mid-Atlantic states.

I have had very good experiences with Choice Home Warranty. The systems that they cover are excellent. The only complaint that I have is with plumbing. As a nonprofessional plumber, I am uncertain what Choice Home covers or considers wear and tear. The policy is not very clear, and when I reached out for more info I could get through for clarity.

Has on every call, worked to get a resolution to my call. I had a issue with one of my appliance and they sent a certified technician who diagnosed and gave a great explanation of their findings. CHW offered a replacement since the part was not available. I am waiting on the final process to be completed in order to receive the replacement.

The Representative Lydia was unable to provide an increase to the $300 that was offered for the broken gas range, however, she showed genuine interest in assisting in finding a replacement within the price range. I am able to switch from a Lowe’s gift card to a cash offer. This will allow me to shop for the offer that’s within my budget.

I was charge twice on my credit card and I call them and they refuse to credit me back. I tell anyone do not do business with this company. Do not do business with people. They are scam. Be very careful with them. I'm trying to submit this and they not letting it go through.

I just filed my first claim with Choice, because my furnace is out. A technician (he was great! 10/10) came out & was diligent in finding the issue. Unfortunately, it took him 3 trips & replacing 3 different parts, which took about 5 days total. When he left Friday afternoon, the furnace was running. Sometime during the night, the furnace kicked out again, and I woke up to 56 degrees in my house. I tried to contact him, but being a weekend, I couldn't get a hold of him. I contacted Choice, to get a different technician assigned, and was told 'that's not the way this works'. I was told Monday at 3pm was the earliest appointment.

First call great… Still no dispatch for hot water tank replacement. Called the 16th. No hot water is a pain! Lol…. Thank you for all you do. Looking forward to a hot shower with a smooth process along this journey. Will follow up upon completion. Hopefully sooner than later! Jury still out.

Terrible, after 10 days and 75 dollars for pre inspection fee, we finally called a local company and paid for it ourselves. We could not use our toilets or water the entire time. We were not refunded our 425 dollars because we did not wait another 2 or 3 days for authorization.

They came and check my problem and ordered my part. When the part arrived they came back and installed the blow motor that was frozen and now I have HEAT HEAT HEAT thank GOD. The repair man did an excellent good. The company you requested did a great job. I would use them again if I have and more problems.

Had new HVAC system installed by Choice Home Warranty company selected shop and the AC is working great >However when we needed heat there was none. Choice Warranty sent out a different company tech and now we have heat. Choice home warranty was very prompt on getting a tech here and resolving our problem. Much appreciated. Thank you.

On Jan 1st my refrigerator stopped working, I called Home Choice on the 2nd. I was told there was no repair person available at the moment. A repair man came on Tuesday the 14th, very nice man and did what he could until a part came in that was needed, He was fine, but the wait of two weeks plus another week for the part to come in was just too long without my refrigerator.

Choice Home Warranty finally was able to find a quality company to come out and fix my unit. They came out, knew the problem and had my unit up and running in 30 mins. Hoping the future we continue to get qualified people to come fix our issues. Thanks Choice Home Warranty for meeting our needs and taking care of our home.

My husband sent them a message online when our heat went out and they promptly responded. They had us set up with an appointment with a local heating and air business right away. They sent them the details and CHW approved the service and we got heat back in just a few days. I appreciate their concern and promptness.

I recently purchased two Choice Home Warranty policies for my homes, and the experience has been excellent so far. The process of selecting and setting up the policies was simple, and Felipe, from the customer service team, was helpful and professional. It’s great knowing that my homes are now protected, and I feel confident in the coverage provided. I highly recommend Choice Home Warranty to anyone looking for a dependable option for their property.

My tech was great. Your company is another story. You denied my claim to replace an icemaker part. I called your customer service to cancel my policy since 1. there was no reason to deny the claim 2. You have no one in the Prescott, Az area as a tech and had to get someone from Las Vegas, Nv to cover claims. You sent an email stating I could find my own tech and get reimbursed.. That’s part of why I pay you for my policy. It’s your job to find someone, not me. So in order for you to cover the claim I had to call to cancel my policy. If this happens again I will cancel. I have a rental property with another warranty company and I have never had an issue with claims.

The company that resolved our electrical issue was fantastic. I would recommend them as outstanding. Very curious and professional. Came two days before the initial appointment. Solved the problem quickly. If I had another electrical problem, I would hope they would be the company that would be dispatched to my home. Just fantastic.

We were very happy with the experience. The technician who was sent by Choice, was extremely professional and solved the problem quickly. Because the freezer could not be repaired, Choice offered a cash settlement, which we accepted. The only reason we did not rate the experience at five star, is because the cash settlement was calculated on a wholesale price and we had to purchase a new unit at a higher retail price. Otherwise, communications were very good and everything was done in a timely manner.

I called and the agent assisting me was very helpful, knowledgeable and courteous. He gave me the information that I needed and told me what to expect. I want to thank him for his professionalism. Choice Home warranty must have an excellent training program and acknowledge their employees that are outstanding. Thank you.

First service call I made for gas furnace I got no appointment set up and had no heat so I cancelled it and called someone else. I had to replace the furnace because it was not pre authorized by them, I did not have to wait 24 hours and furnace was put in the next day. I have a rental that this man does the PM on and have dealt with him for years. I have inlaw suite that is heated by electric. HVAC. It froze. Literally. Ice covered the sides and although it still heated it ran constantly. Choice sent someone out and a part is ordered. I don't know when part will be here. Elec. bill is over $300. So have turned heat down. on to keep pipes from freezing. Tech. Was very nice and will contact when part comes in. However we do not know then that will be.

My dishwasher was working when he left. I appreciate companies that carry parts so you don’t have to wait another length of time. Appointment time was a little later than I was initially told. However that is understandable since they have no idea of what caused the problem and can’t control the time to repair. I happy with the service.

Water pump quit working on Saturday. Called and made a claim on Monday morning. Lady was very knowledgeable. Found a service repair. Made appointment for Friday. Technician called. Said he be here by 12. Was on time. Fixed the pump. Cleaned the washer. Put back in place. Technician was Knowledgeable and respectful when he arrived. I would tell everyone to get a home warranty with Choice home warranty. Their service is fast and their team is there to help you in your time of help.

The technician came to my house and diagnosed the problem. Apparently there is a broken water valve. I am extremely frustrated that this issue cannot be fixed because apparently it is also an ice maker issue that is supposedly under Samsung warranty (although I called Samsung and my warranty is already expired).

The contractor who was assigned to make my repair was exceptional. He explained the problem and how it could be resolved. He explained the process and assured me that he would get me up and running. He was courteous and professional. The problem need the warranty company to authorize the repair but he returned the next day with the same great attitude and work ethic. Although, he had to work in the frigid outdoors, he remained professional. This contractor is a credit to Choice Home Warranty. I am new to this company and I have already recommended it to my brother who signed up on this month. I am happy with my service thus far.

It turned out that our repair involving the cables was not covered by our warranty, but the repairman checked the whole system and after repairing the cables alerted us to the fact that the rollers (original to the system) were badly worn and he replaced them. The cost for his service was very reasonable and we were so glad to have this done. Having Choice Warranty was still very valuable, because they got this service scheduled for us pronto. Good Choice!

I am writing to express my deep disappointment with the service I received regarding my recent claim. Despite repeatedly explaining that this was an emergency, no one contacted me back, leaving me feeling neglected and unsupported during a critical situation. I have always been a loyal customer, ensuring my payments are on time and trusting your company to be there when I need assistance. Unfortunately, this experience has shaken my confidence in your service. I urge you to address this matter immediately, as it is unacceptable for an emergency to go unacknowledged. I hope to see a swift resolution and a change in how such situations are handled in the future.

Choice Home Warranty has provided me good service until recently. They are refusing to pay for parts to replace a covered appliance. They are calling parts normally replaced with the same type of part (hose, valve, catch pan, etc.) modifications which are excluded for coverage. This amounts to deceptive language since a modification is a change in design. The service company told me that all they are covering is the delivery and placement of a replacement (new) appliance. The charges not covered on a water heater amount to almost the purchase price of the water heater.

Called to get warranty started, got ahold of someone I couldn't understand. I tried to explain I had someone to fix it that was in network with them. They said they couldn't change. The place they recommended had a 3-star so I did not want those people. He finally canceled them and set me up with someone else after I told him I had my own place in network with them. He was really loud and bossy so I hung up. Called back and got lady who took care of everything without the attitude. The service I got with Aiken Augusta Garage Door was at 5 star. Service I got from Choice Home Warranty was a 2 star to start with then was a 5-star.

Telephoned Choice Home Warranty 01/16/2025 at 5:00 am my furnace went out, no heat, by 8:00 am I was emailed First Class Air LLC was going to be at my home that same day. By 1:00 pm Westin from First Class was at my home and was very polite and professional. Repairs were done and Westin took that extra bit of time to explain to me what was done. I really do appreciate. I can honestly say I was ready to cancel my home warranty with Choice because of a few bad experiences in the past, not now! Thank you..

Employee was very helpful and explained what to expect next and answered my questions and was told a confirmation would be sent to my email. I explained that my water dispenser was not working on my GE refrigerator but I could hear the water running but could not see where it was coming from

Technician was very professional, friendly and courteous. He arrived at the appointment on time and resolved my issue in 30 minutes. I will definitely use this company again. Before he left, he let me know that if I had any problem with his work, please call him. I felt like he really valued me as a customer and made me feel like getting my problem resolved was his main goal.

Choice Home Warranty has been outstanding in their service and honoring their contractual obligations. I’ve been with choice some warranty for several years and have never had a problem with them. They were very courteous and knowledgeable, and all of their telephone calls with me. I would recommend this company to anyone because of their professional service and knowledge.

Andy was great at figuring out what was wrong with my fridge and fixed it right away. Andy even able to look at my dishwasher and tell me why my counter was getting so hot when we ran it and told me how I can fix it. Andy is a great asset to your company.

A Team of Two Technicians from Dan River Heating & Cooling Company, arrived at my residence after 8: 00 AM today. They were Punctual and very Professional in performing their assigned tasks. They completed their work within four hours. Delighted and very satisfied with the high standard of work done. This Company I would recommend to any one and would wish to retain them for future service.

Derek from GE was very professional and knowledgeable. I was given a heads up on his arrival time and he was prompt. We've had a noise in our refrigerator on and off and he advised us what the problem was. It was great having a rep who knew about the appliances he was servicing. Thank you.

The representative was very friendly and efficient. Took care of my claim immediately. The representative explained everything thoroughly and walk me through the steps for the repair. She gave me the name of the company that would be coming and I immediately received a confirmation email. Great service! I have used Choice Warranty for about 7 years and the service has always been great.

I bought a Choice Home Warranty policy because they were shown as one of the best online per Forbes. They are so wrong. Our heater went out over a month ago and I still have no heat. Technicians won't come out because they are owed money from past jobs that they have not been paid for. The last technician that they assigned would not even come out to my house because they are owed over 12,000.00 in back jobs that were approved. The owner said that they won't allow them to use original equipment parts to do the job right. There is still snow on the ground and we have lows in the teens and highs in the 30s and no heat for over a month is unacceptable. They say I can use their reimbursement system, REALLY, YOU JUST HAD THE OWNER OF AN HVAC COMPANY TELL ME THAT YOU OWE THEM OVER 12k DOLLARS!! ARE YOU KIDDING ME???? I have worked with many warranty companies and I have NEVER seen anything like this.

Jhonatan is efficient and easy to work with. He was friendly and made the purchase of the home warranty easier. He assured me that when we sell our home the policy can be transferred to the new owners. I’m hoping that the process of using the policy, if and when necessary, is as easy as the purchase.

When I needed help with a plumbing issue in my kitchen, Choice Home Warranty found a reason to deny my claim and called it a 'pre-existing condition'. Useless coverage, don't waste your money and get a good home insurance policy instead.

The Gentleman got to the point. I was interested in what he had say about the policy. I was satisfied in how he address the policy. Now you have me as a customer. He has my Five Stars. I will be talking to my friends and family about Choice Home Warranty And how polite and professional on the telephone. Your employees Are.

When given the amount of our claim it was considerably low. I initiated a response that I was not satisfied with their amount. Then given a case manager who increased the amount that was more acceptable. Why wasn’t this offered in the first place. Had it been I would have given them a 5 star.