Choice Home Warranty Reviews

Denied a legitimate AC replacement claim by citing a contract section that doesn’t actually match their stated reason for denial. Their own technician recommended full replacement due to the system’s age, but they blamed an unrelated exclusion instead. Appeal was refused without addressing the discrepancy. Now filing state complaints and moving to arbitration as required by their contract.

I was lied to and denied my claim. I have no gas and everyone there seems to feel it’s not an emergency. I got right on the appeal. Got an email the next morning with no appointments until four days later.

Being an "unhandy" person, the service is great & easy/simple to use. Of the few times I've made a claim, everything was done quickly & easily. I just don't want my rates and service calls to continuously increase.

I cannot warn you enough to stay away from this company. They outright lie to you about how it will work. I have never had a claim take under 3 weeks. So when your fridge goes out, get ready to use a cooler for 3 weeks. They love to say “Waiting on the technician’s report,” after I literally watched the tech submit the report. It takes days of phone calls to get the ball rolling, then days of waiting for them to approve the work, then days more waiting to get the repair. 100% not worth it. I got swindled into the whole home package. What they fail to tell you is they pay so little that they often straight up cannot find any technician to do the job.

I left American home shield due to them and the contractor not doing right by me. Signing up with Choice home warranty was very easy, the person I talk with was very knowledgeable and took me thru all the options and I appreciate him. Excellent service so I am a new customer, senior citizen and retired veteran of 25+ years. Thanks for your attention.

Our tech Payton was outstanding. He explained everything going on in detail. He answered our questions with knowledge and very respectful. He’s very honest and we valued his opinion as far as a good replacement for our washer. He’s come here a few times and we trust him. Quiet man but does the job! Thank you Payton.

Refund Delay After Cancellation. I cancelled my Choice Home Warranty policy on June 15, 2026. I was told I would receive an $870 refund within 30 days. After not receiving the refund, I called on July 17, 2026. I was informed that the refund check had not been mailed to the home address associated with my policy, and I was given two options:

The technician from Bodwell was very professional and knowledgeable. He walked me through the process and laid out the next steps to get my dryer repaired. He ordered the parts and told me what to expect. He made me feel confident that it will get repaired.

It was a pleasure talking with Shemar. He was clear and up front with the various particulars of the warranty program. My only issue is not related to the warranty plan I purchased but to the various emails I received after signing up. Some of these emails offered a 15% reduction on the purchase of a single payment plan and one month of free coverage. Others offered a $75 reduction on the purchase of a plan and one month free of coverage. There was no reason for me to receive these emails if I already signed up for a warranty plan.

Jason came in. Handed me his card and said he is legit, sometimes people are not, then said I need my money. He snaked under sink, asked him to do washer line. He wouldn't and said to pour Dawn and salt down drain for 5 days and pour very hot water down sink for 5 days. Here it is 5 days and still having problems. Have been doing all he said. Can I call him back since he really didn't do his job.

I'm sorry to say I am very disappointed. 1st I prefer to speak with a person & now it's been 21 hours and my claim still hasn't had a technician assigned to it. It's the hottest day with the wildfire smoke lying over our area.

I have had two minor repairs done in the last week. Everything was smooth with Choice representative, and the technician that was assigned to my repair. The communication is excellent, and the work that the technicians do is above any else.

I would have liked the claim to have been accepted and had the service call scheduled sooner. The job was performed well for what was allowed by Choice Home Warranty. However, I do not understand why the leak was not authorized to be fixed under the warranty.

My last experience to fix my oven was impressive. My oven should some issue about /ign B/ /tion I/ and heating. I filled out an online claim to home warranty after two days exactly the Technician was in my home. The service was done in a record time. The Technician was confident and expert. The final result was extremely satisfactory.

Mr. ** did a great job of explaining what he was doing and taking care of the problem. He left our house at 7:15 pm and had told us he had 6 more stops that night. I want to think he really enjoys helping people. Mississippi in the summer can be very tough without air conditioning. He is recommended by us.

Our technician was professional and courteous. He performed the service quickly and explained the situation very well. I would absolutely recommend KP Electrical for future repair work. However, once again the repair I needed was not covered by the home warranty company. So far, only one of four repair claims have been included with my coverage. Despite advertisement of coverage on home normal wear and tear, only one of four claims have been covered. I would not recommend this home warranty coverage.

The service to replace our garage door coil went well. The timing of the job worked out perfectly for us. I highly recommend Choice Home Warranty for jobs like this and others. We are going on 3 years with Choice Home Warranty.

I called to inquire about Home Warranty for my 2 houses and Ralph ** answered the call. He gave me all the benefits of signing up with Choice Home Warranty and the difference with other home warranty. He was very personable, professional and knowledgeable of the product. I was so impressed that I ended up signing my 2 houses to have it covered for the next 3 years! Ralph is such an asset and a good representative of the company.

My refrigerator stopped cooling after a power outage. I contacted Choice to have someone come out and repair it. The technician from Sequía Appliance Repair did not call nor show up for the first appointment. When he showed up for the second appointment he had a younger man with him who did all the work. They made my girlfriend very uncomfortable while they were here. A job that should have taken two to three hours ended up taking them about 8 hours to complete. They told my girlfriend that after 24 hours our refrigerator would be cooling again.

The young man were very professional over phone with me. He was patience with me because I asked lots of questions. When I called him back about three times and he return my call right back. He deserve a bonus.

The repair guy got it working. He said it needed Freon and that it had a little small leek. When he asked his boss about the leak he told him not to worry about the leak to just do the Freon. I think it is not right that they didn’t fix the leak because we will be continuing having an issue because of it.

Mr. ** did an excellent job checking all our toilets. He also replace the ring on the toilet on the first floor, explained everything to us every step of the way! I would highly recommend this company!

Not exactly sure why 2 separate claims had to be filed, when issue with a/c unit and Electrical Issues occurred at the same time, causing me having to pay 2 separate claim fees? The a/c unit stopped cooling, and 2 rooms, which are aligned with the thermostat, the lights or ceiling fans won't come on? Along with 2 wall sockets in adjoining rooms?

Stu has been my rep for years and has taken care of me for all my properties. I’ve never had a problem with choice home warranty. I went to another company for a short time and should've known better. There is no better company than Choice and no better rep than Stu **.

Our house is over 20 years, so I thought it might be a good idea to have a coverage in place. I've been with Choice Home Warranty for over two years now. Generally, the service has been good, but there were some things that weren't covered. I thought they should have been. There was an outside faucet that wasn't covered because they said it was outside the house. As far as the contractors, some were good. Some didn't know what they were doing. It was very mixed. I also had garage lights where the bulbs went out. I had to fight for that one because they said some parts weren't covered, and the contractor they sent out wouldn’t follow up with me.

Very polite and knowledgeable young man explained that my side-by-side fridge/freezer being as old as it is used a freon that is no longer available and the unit is leaking the freon. So, nothing he could do because the part if it won't work with the allowable freon used today. Essentially, the fridge is hanging on but will soon eventually quit working altogether. That was what he said he'd report to CHW. Haven't heard anything back from them yet.

Purchased a home warranty on June 3rd. Submitted a claim on July 3rd. Choice Home Warranty could not find anyone to do the work until July 16th. On July 16th that appointment was canceled by their contractor and there was no availability by the contractor to schedule a new appointment. I called customer service to cancel my contract all together and be refunded and they refused. I paid more than $52 plus tax and fees and got no service. Choice Home Warranty is a scam!!!!

You are right! We are very disappointed that we won't receive help for our plumbing problem. But the thing I wanted to complain about is the first person that didn't help us because we had no date to give him that we first noticed the onset of our slow water pressure. That was something we could not have known or not written down to recall the actual date. That was I call I duh moment for him. Fortunately the second person understood what I meant. I just am concerned whether we will get help on other things we need help with.

The technician was very knowledgeable, prompt. He did a lot of testing and finally came to the solution of the problem. He was very friendly and patience. He's been here before and he knows my appliance and he treats it like it was his very own.

Too early to rate so giving only a 3. I just signed up a few minutes ago, and realize your site populated my city address incorrectly so already spending time to correct this! 🫣 While I was signing up, your telemarketers bombarded me with calls! Not professional in my opinion.

Had Choice Home Warranty for over 2 years had not used it, was seeing very negative reviews on them and called to cancel the account. The 'gentleman' I spoke with was very irritated and tried to talk me out of cancelling. He after 20 mins told me the account was cancelled. He also said to ignore any further communications from Choice? Choice billed me in the two months following the cancellation forcing me to cancel the card they were billing on. Now receiving daily calls from 862-350-4276 which I will block. Research at RoboKiller said it is reported as a scam saying bills are overdue.

Easy to sign up. Great pricing and great reviews. The sales exec, Bruce was great! Looking forward to having coverage with Choice! Had AHS for a number of years and the price just kept going up, up, up.

It was a bad experience. I thought the whole work would be done. It was terrible for me and my family. The water tank is still not working because I gotta wait for Choice Home Warranty for the work to be done.

Kenny from Pro Max came to deal with our air-conditioning. He was an outstanding technician. He was a pleasure to deal with. You are quickly and professionally. He cleaned up after himself. An outstanding mechanic.

I sent in a claim for my HVAC unit. Well, they sent me the technician that I dealt with in the past. I was very excited when they honored my request. Both the technician and the warranty company were fast by getting me the help I needed to stay cool on these extremely hot days. The technician call them that afternoon after revealing to me that the unit needed to be replaced. By that evening I received an email from. Choice letting me know that I had been approved for a new unit. I received a email the next day informing me that the unit had been ordered. Just waiting for it to arrive and be installed. Thanks you Choice Warranty and Elevated Heating and Cooling for your quick response.

This warranty place is a rip off. You keep increasing the deductible and then you do not provide enough allowance to actually purchase a new product.your prices monthly are also extremely high. We will not be renewing this policy again.

Been a member for years. My last experience was unbelivable, BAD. Paid the service charge only to be told be the serviceman, who was wonderful and knowledge, that CHW was not authorizing the part to fix ice stand alone ice maker. I received an email explanation that the problem was not normal wear or tear. I am confused, all it did was make ice. Beware!

Very prompt and professional in resolving my needs. They arrange the most courteous repair companies to service us. They were quick but thorough. I have had other home warranty companies before and Choice by far is the best on the market!!!!

The technician did stop the H20 leak, however, He stated we needed a new Faucet and he would install this for us. I’m waiting to hear from him. I haven’t heard from him yet. We still can’t use our kitchen sink!! This young man was very polite and professional. Just hope he will follow up on what he said regarding our faucet install!

Will ** was excellent. Arrived early. Very knowledgeable and answered all my questions and made necessary recommendations on what to do so problem will not occur in the future. Will fixed the issue with my fan with no problems.

Great company with excellent customer service. They responded to my home warranty request very quickly, were efficient throughout the process, and made everything easy. The technician was professional, and the service was completed promptly. I would definitely recommend them.

The technician is fine. Courteous, friendly and respectful. But, Choice, I wouldn't recommend them to anyone. Someone recommended choice to me. My experience with the company isn't that great. I've had 3 small miniscule claims and always have to come out my pocket with additional cash, partial approval, items, work not covered in the warranty. Thumbs 👎

I would absolutely recommend the service technician. They were great and tried to solve my dishwasher issue. However, I would not recommend Choice Home Warranty to anyone. After three attempts to fix my dishwasher, long wait times I still do not have a working dishwasher. Now I am told they will be giving me a pathetic amount in a gift card that will take up to 30 days to process! I will be canceling my warranty and looking for another warranty company. The sorry amount to replace my dishwasher, the time frame, choices and no installation is ridiculous. No customer service, rude and unprofessional.

The tech that installed my new garage door opener was awesome. He was very professional and quick. I think maybe too quick, because there were still questions I had about the main wireless feature left unanswered. I was given the manual too figure out. I would recommend this company anyway.

Even though there was a delay in the technician coming out to perform initial service (Okay as considering peak summer season). The services done by Sears Home Services were amazing. Very happy with the outcome.

Creating a claim was quick and straightforward. The technician was punctual, professional, and knowledgeable. They took the time to explain the issue with my water heater, answered all of my questions in a clear and courteous manner, and made sure I understood the repair process. The work was completed efficiently, and my water heater is now working perfectly. I really appreciated their honesty, expertise, and respectful attitude throughout the entire service visit. I would definitely recommend them to anyone looking for reliable, high-quality service.

CHW is great when it comes to getting a tech out to me in a timely manner, however I feel that the same issues keep occurring on my refrigerator & for the amount of replacement parts that has been ordered to still continue to have the same issues & you all not to insure a new one is insane. There’s been 3 techs sent out & I'm still having the same issues. Continuing to have to miss days of work for a tech to come out & for the same issue is becoming a little frustrating. Honestly I’m considering canceling my policy because of this.

I’m so glad I have Home Choice Warranty, definitely feels good when something brakes in the house I can count on them. Air conditioning not working/washer, dryer, dishwasher, it’s okay, I can always call and get it fixed.

This process has been very time consuming. I made several attempts to talk to a representative last week about two claims, and didn’t actually talk to anyone until Friday after 6:00 pm. They were having technical difficulties is what I was told. Two of the calls I was on hold for over 30 minutes, and one of them I was disconnected. The tech who came out on Monday was great. He determined that the microwave isn’t repairable. I STILL have not had any communication from Choice regarding the amount that I will receive to replace the microwave! It’s been more than 48 hours.

Worst company I ever have. I have contracted with them since 2018 and have few claims, each claim I had to put a lot of stress to complete the claims. Some of them was denied. My contract ended in November. I never renew again. Scammers

They came to my house after canceling my original appointment. The young man they sent was basically clueless as to what needed to be done. They sent me a letter saying that the blower motor control module failed due to a power surge, and they don't cover that on the warranty because it wasn't normal wear and tear. I asked what proof do they have of a power surge that and that my power never blinked or went out. They offered no solution at all. Just took my $66 for over a year. Now I'm stuck in a hot house with my two dogs until I can get a new furnace.

Very knowledgeable and efficient at completing the two plumbing jobs. I felt confident that the jobs were done correctly.

We started with Choice in 2015. We went with them for peace of mind. Our experience with them has not been easy, though. It's for a rental property. We have a duplex, and we have senior citizens. One's over 90, and the other one's a single mom. And my husband and I both work, so it's not always easy to get over there. We also don't have the skill set. So to do the research, to find somebody local, it was nice to have a warranty company to handle finding someone to help them immediately.

I waited 10 days for a technician and when the technician showed up to replace the faucet, all he had was a $978.00 faucet, Choice would only paid $70.00 towards the faucet. Thus is absolutely ridiculous that a plumbing company would only carry a $978.00 faucet. Why have a home warranty if I was required to pay $908.00 for the faucet and $85.00 for the service fee.

I’ve used my home warranty twice in about 4 months. Everything is super easy and straightforward. Both times the appropriate personnel came in a reasonable amount of time and fixed the problem. I will continue to use Choice Home Warranty.

The agent (Tracy **) was very informative and courteous, everything was explained clearly and in detail. She explained all the different plans, payment options, and the benefits of each one. Real old school business, from a time where people took pride in their work.

Like the contract says on the very last page. You are not an insurance company and you are not a warranty company ( even though warranty is in your company name). You are a discount company. After paying your company over $800 premium, I have paid way over another $1,000 for repairs and in several cases paid $75 for a service fee and then your company refused to pay anything to fix something. I refuse to renew my contract since it is so frustrating to deal with your company.

Rescue Pro’s technician was very kind and knowledgeable. He checked my 3 bathrooms the first day then came back and did the work that was needed. The main bathroom needed a new flappers, a floater. The 2nd bathroom kept running, need stopper for the water, the basement needed a new stopper to let the water drain out. I’m very satisfied with the results of the work that has been done.

I am very unhappy. I just purchased a warranty and I am being inundated with phone calls from Choice Warranty trying to sell more products to me. When I try to reach someone at the company, I can't get through. How do I cancel my warranty?

This was the worst service no one came out to the residence. He asked for pictures and I sent pictures but you took my $85 service fee and no one came out. Once I made the initial call it should have been determined that you do not service bath tubs.

It was my first time using Choice. I was very pleased with RJ Garage Door Opener, who replaced my opener. It was hard to get through to a human at Choice, but I survived. Being my first time using Choice, I had questions.

I signed a 5 year contract with them and have tried 4 times to use the service and every time they come they take my $75 and then tell me that the service isn't covered. This last time the plumber came and looked at the leaking faucet then took my $75 to go and get a part then called me to say that it is not covered. I talked to them on the phone and they said that the plumber told them that the cartridge was cracked so it isn't covered. He never even saw the cartridge. They are a scam. They took my $5K and have not been able to use the warranty service.

The technicians were professional and friendly. They explained all steps before doing any work. At the end, they show the final product and allow to ask questions related to what they did. I think this is important step for customer to know exactly what has been fixed or solved.

The technician diagnosed the problem quickly and contacted Choice for the next step. He's a competent HVAC technician checking thermostats, and outside and inside units. I have an issue with Choice coverage of the HVAC repair - see below. My note: I want you to save my comments. The vendor stated that the air conditioner needs a new condenser and inside coil to fully work but choice stated they will pay only for the condenser.. He stated that I have to pay over $1200 for this condenser repair. Let me remind you that choice with my contribution put in a new condenser last summer and the unit only worked for a few months before failing. This is a waste of our money to only do partial repairs. If you do not believe your expert contractor then get a second opinion. I am protesting. Feel free to call me **. Karen **. It is ridiculous that I cannot submit this without writing more.

Great service by Dino from Doors In Motion. Professional, polite and efficient. He explained what the work required. Advised me of my choices. Arrived on time. Completed the required work, cleaned up completely.

I had a very frustrating experience with Choice Home Warranty and would not recommend them based on my experience. My pipe broke and was actively leaking water, so I filed a claim immediately. When the technician arrived, he informed me that Choice Home Warranty had already advised him that the repair would not be covered. When I contacted the company, I was told I could appeal the denial because the technician had supposedly reported that there was a "missing part." I then spoke directly with the technician, and he told me that he never reported a missing part. According to him, the part was broken due to normal wear and tear and simply needed to be replaced. The pipe was leaking and required immediate attention.

Highly decommend "West Property Maintenance" - Shawn **. I had a running toliet and couldn't turn the water valve to shut it off. Shawn arrived exactly when he said he would & quickly diagnosed the issue. He adjusted the necessary components so the tank would fill properly and he also took care of the stuck water valve. He took the time to explain everything and showed me what was going on.

The service Officer Amanda has demonstrates the optimal professionalism and had a courteous attitude. Amanda was very Respectfully and friendly and give you ample time to ask questions, our back and forth questions and conversations were pleasurable. It was just aa funny situation that I was transferred to Amanda's extention and it turned out to be one of the best days I have in a long time.

Claim was assigned fast even though the selected contractor arrived much later than the initially scheduled time window, (at about 10pm at night!) they were fortunately able to resolve our AC issues promptly after their arrival. Just wish I didn’t have to stay up waiting that late when I was told 3pm-8pm.

I wanted my duct checked because I had water coming from them and you all wouldn't come out to see what the problem really was. But I pay my premium every month and cat get someone to come out and check something even to say it's not covered. I read over my warranty and it did not say if your duct has water in it we can't fix it or check it. I will be canceling my contract and go somewhere else.

Quick to respond and when a technician isn't available they will give an option to reimburse your expense if you locate one yourself. I also like the constant updates on the app to stay informed of the claim process.

The technician who repaired my dishwasher was very professional and went above and beyond. He came late one evening after verifying that it was ok and made sure our dishwasher was up and running as soon as possible.

Maurice was helpful in getting our second property covered with Choice Home Warranty. We replaced a policy that gave us the same benefits and saved us money on the overall cost of the plan and the service fee. It was a pleasure doing business with a confident and efficient customer service representative.

I was so happy to see a GE repair tech instead of a flight by night company. The tech knew what problem was and got it done fast. Mike was professional, easy to talk to and very knowledgeable. It makes a difference having a tech with many years experience on the job.

Yet another repair not deemed necessary and not completed. Technician 100% recommend. A/C Condensation dripping into furnace and closet floor not a concern. Of course when mold begins to grow they will not be something Choice Home Warranty will cover.

The technician was amazing!!! I was a little frustrated as my spring on garage broke which was approved but not the J bar which attaches to my garage door to get it open. Made no sense to me. I love this warranty company and hope they make it right.

My refrigerator ice and water have been down for over 3 weeks now. 1st appointment he diagnosed the problem. 2nd appointment he had the wrong part. The problem is I have been taking off work, using up my PTO time. Been trying to get a weekend appointment with no avail.

The service technician was able to identify the problem very quickly. He explained what he had done to fix the air conditioning unit. The unit was low on freon and checked other components. He also cleaned the outside unit.

Ray ** was stellar. He correctly diagnosed the problem in very short amount of time. The capacitor had failed. He picked up the parts locally and the repair was completed and my AC running all in less than 45 minutes. Ray is the best. Very pleased with Ray and CHW. Paul **

He was competent - took care of the issues in a timely manner. He did have some issues in finding my place. I suggest you provide your agents with better directions.

Brooks from Central Services was on time, diagnosed the kitchen sink stoppage issue correctly & was efficient in getting the necessary solution on time. He went above & beyond by detecting a crack in the P-trap joint & fixing it before it became a big leak. Highly recommend Brooks!

The service received was outstanding. The technician was on time and did an excellent job. He explained everything clearly. His personal service was great. I will recommend Choice Home Warranty to ALL my friends.

I am extremely disappointed with my experience with Choice Home Warranty. My claim was denied based on a report stating that my compressor failed internally due to “excess overheating from a lack of effective maintenance” and that “restricted coils caused the system to not properly cool the compressor, damaging the internal windings and valves.” The problem with that explanation is that the maintenance had been performed by a technician that Choice Home Warranty sent. If the coils were restricted to the point that they caused catastrophic damage, why wasn’t this identified and addressed during the maintenance visit? It makes no sense to deny my claim for a condition that should have been caught by the company’s own service provider.

I have contacted Choice Home Warranty twice for Air Condition repairs this summer 2026. My thermostat has been reading 85 -89 degrees. I called in April and again in July. A Sears technician came in April, however, he could not return to fix the problem for 20 days. He just collected his fee. I did call an outside company. That company fixed the problem the same day within 45 mins. I paid out of pocket $750. Now my AC is out again. Choice sent a company out J Restoration LLC company on 7/7, however that company did not submit paperwork in a timely fashion, therefore, Choice cancelled and scheduled Sears. The Sears technician came (7/10 8am -5pm window). He said compressor fan motor needs to be replaced. The return appointment is scheduled for 7/31. I have MS and I cannot stay in this hot house any longer. When I contacted Choice, the representative stated I would have to pay another fee, it may take 24-48 hours.

The best service repairman was great! I was running a little late and he waited patiently because I was stuck in traffic. He was very knowledgeable and quickly replaced the part that was broken. He was very fast and explained everything to me. He’s definitely the best service tech they’ve ever sent.

This was my third policies with Choice. I had Fidelity home warranty for many years before. Now Choice is my preference.. Agent was very helpful making it easier to understand the policy and all the cover items.

Filing a claim has become difficult. When I unsuccessfully attempted to on the portal 3 times, I was still charged the preliminary fee of $75 3 times. I finally was able to get the claim filed via telephone. Way too complicated for what should have been very simple.

I am very frustrated with your service. We need a new refrigerator, your technician confirmed that and Choice accepted the claim. Allegedly we were supposed to hear from Lowe's regarding a replacement. As of this date we have not received any information. It's one thing to wait for other covered items, but not a refrigerator. I called Choice to expedite the process, but was told it may take as much as 30 days for us to receive the notification from Lowe's. Please tell me how are we supposed to go as long as 30 days without a refrigerator? Choice should have just sent a check for $881 and we would have a new refrigerator by now. This is completely unacceptable. We will not renew with Choice when our renewal comes up.

This claim is for a malfunctioning built-in microwave. It fails to heat anything but all else seems to work. The technician determined the issue is a faulty magnetron. Because he needed to order the part, and also because the cost of repair is close to the cost of replacement of the entire unit, he needed to get the repair cleared by Choice. A few hours later, the technician called to tell me he had the ok to repair, so ordered the part and would return a couple of days later. No complaint with any of it but surprised Choice didn't communicate anything about determining repair was their choice. They simply sent me a new work order for the return trip and treated it like a new claim. I hope they aren't expecting to collect another $85. The communication could be better.

The Technician was great, very professional. Everything else was not good. I canceled my policy and will search for another reliable warranty company that do more than take monthly payments and couldn't get anyone to answer phone and they never would call back after leaving number. Shameful. Sales people answer quickly.

I’ve been with Choice for over 16 years now. I submit my claims online, and it’s been an easy process. My most recent claim was handled very well. However, the tech for the claim before for the micro was very rude. I would never have him over at the house again.

I had an excellent experience with Choice Warranty when my air conditioner stopped working. I was impressed by how quickly they handled my claim and arranged for service the very same day. The technician arrived on time, was professional, friendly, and knowledgeable. He quickly diagnosed the problem and completed the repair efficiently. My air conditioner was up and running again the same day, which was a huge relief. Thank you.

Occasionally one feels that they choose a cheaper fix rather than spending money to solve the problem long term, but that is understandable.

Omar from Royals Garage Doors LLC was simply awesome. He was very knowledgeable and customer focused. He was also very attention detailed oriented and until the work was not perfect, he was not happy. Also, he was extremely accomodating and got out of his way to come in the evening to look and fix the garage door.

Ralph did an exceptional job answering all questions getting me and my father in law back on a reasonable home warranty plan! I will recommend Choice in the future. 👌🏾 Thank you again. Ralph deserve a incentive as well as a vacation!

Overall the work was done. The service men was capable and courteous and corrected my issues. However. Having to speak with a bot to get services is not good customer service. Also, having a contract as long as I have and didn't use because thankfully I had no issues being told by a bot that I can only submit one claim didn't make sense to me.

Hands down the worst experience with a warranty company. I contracted with Choice Home Warranty and filed a claim for a rental property I own in Florida. Filed the claim on 8 July 2026. Two days later the Choice Home Warranty responded with an appointment for Sunday 19 July 2026. I canceled after dealing with them for a week. Most disappointing!!! Thadddeus

After paying for Home Choice Warranty coverage for many years, I filed a claim for a leak coming from under the shower. A couple of days later, they sent out a plumber, after paying the $100 service fee, they couldn't determine the cause of the leak. Four days later, the plumber returned and said that they think it may be a leak in the drain and the under-shower pan. Five days later, I called CHW to get a status update. They informed me that even though I had plumbing coverage, it does not consider the shower to be part of the plumbing. After years of paying, CHW has proven to be worthless. DO NOT BUY.

It took a while to get my job done due to the contractor not returning to finish the job. I did try to contact them but got no reply. I tried emailing you trying to get this resolved but didn’t get a response. I can’t always call due to my job so emails are my best way to communicate. I finally called you when I had a day off and got my problem solved. One of the reasons I don’t like to leave reviews is because of this review. I have to leave a long explanation before you accept this review. This area should be optional.

I am a disabled veteran with limited income and chose CHW to cover my home. The first call was to fix my heater in the middle of winter. The technician could not fix the burner and wrote a report stating it was not maintained properly and was dirty. I had to get an outside company to address the issue, which was a faulty burner motor. The next claim was my burner, which was repairable but the parts were over $700 plus the labor. Choice Home Warranty (CHW) would not fix it but the stove due to the high price of the parts but offered $389 to replace the stove. They stated they calculated the $389 based on comparable specifications of my stove. I have checked every appliance retailer in the US and cannot find a stove being sold for $389, but CHW would not increase the amount.

My recent experience using CHW for my clothes washer was very good. They were able to get Sears Home Repair in within a day to evaulate the problem, and came to the conclusion is was more cost effective to give me a credit towards a new unit rather than repairing my unit. My only "complaint" is that it could take up to 30 days to get the Lowes credit. But I'm happy to receive something rather than nothing at all.

The response from the assigned technician was prompt, he communicated well telling us when could be at the house. He texted first to confirm his eta and arrived on time. He was polite, knowledgeable and fast!

Mike ** the technician that came to check the AC unit was great..Very knowledgeable and explained everything in detail. Who I am NOT happy with is Choice Home Warranty for declining my claim. The unit is still under warranty but I just bought this house 6 months ago and that Warranty was void. I am between a rock and a hard place. I called CHW- due to long wait I opted for a call back..they called back, we said hello and they hung up! I am livid. I will NOT renew this SCAM contract!! And I will definitely NOT recommend to anyone! BUYER BEWARE! Shame on you CHW, shame on you and you 11,000 BBB complaints...11,000 complaints!!

The technician did the work; however my discontent was receiving 2 different service times from Choice and a second service time from the service provider. The 2nd time from the service company conflicted my schedule after I planned my day according to the first time sent to me from Choice.

Don’t care for the automated answering system, but was able to submit my claim without any issues. Repair man responded quickly and fixed the problem immediately. Personable, knowledgeable technician. Overall, great job and experience.

I sold the property last month and have called multiple times to cancel my warranty service. Each time, I was placed on hold for over 45 minutes and did not receive any assistance with processing the cancellation. This issue has been ongoing for more than two weeks. Despite my repeated requests, the warranty has not been canceled, and my credit card continues to be charged. As a result, I will be disputing these charges with my credit card company. This has been a very frustrating experience, and I am extremely disappointed with the lack of customer service and support throughout this process.

I felt workman was very focus and was willing to listen to me. Honestly he had a heavy accent and had to ask him politely to repeat what he was saying. He has to return with a new part for the lock. He took it apart and away from counter insert area to really look for any issues. I got to clean the area well too.

I love how responsive they are to my needs. I’ve never waited more than a couple hours to get a response. The companies that they have sent out have been prompt and knowledgeable and have always fixed my problem.

The service technician was fantastic! I would highly recommend him. He identified the issue with a plan to fix it. He submitted his report to CHW. Choice Home Warranty denied the claim on fixing a pipe that was 60 years old underneath the house, saying it wasn't natural wear and tear damage, which is NOT true! It was NOT what the technician sent you in his report! You...CHW double-charged us for the service tech $100 fee yesterday and have yet to put it back in our bank. We paid the fee on the phone when filing the claim, then the tech charged us again when he showed up yesterday. CHW's denial of claims of natural wear and tear to physical damage is not true and is completely not what the technician sent you.

He’s professional and notified me that he’s coming soon. He wore covers for his shoes. He found the problem in my washing machine right away, not like the previous technician. He’s coming back to replace a parts.

The service person came into my home to service my dishwasher, and after testing it, he realized the issue and went to his vehicle to get the parts. Then he repaired the unit, and now I have a working dishwasher again. He was very polite and professional. Thanks, Choice Home Warranty, for contacting Appliance Express.

Excellent service. Tech was very professional and methodical on his troubleshooting. I would have given FIVE stars but we could not get an appointment for over 1 week. I get it. Hottest summer ever and our AC unit broke down.

The technician who came to my home was professional, knowledgeable, and did an excellent job. I have no complaints about his work. My issue is with the warranty company. My claim was denied because they determined the problem was "not due to normal wear and tear." I find that explanation frustrating because if the issue wasn't caused by normal wear and tear, then what exactly was the cause? The reasoning behind the denial was unclear and unsatisfactory.

Technician called prior to arrival and arrived on time. He identified the problem in minimal time and provided repairs along with a detailed explanation of the issue. Would recommend Kennedy Services LLC for this type of project.

My service man came on time examined my air conditioner and decided that it was better to get a new one than to try and repair the old one. At this time I am waiting for a check for a replacement air conditioner.

The first plumber assigned to the claim actually came on the day and at the time specified. He kept contact with me regarding his thing and the parts he was to bring etc. He worked quickly and resolved the issue quickly and everything was working and cleaned up. And he was polite and cleanly dressed and "nice". Hopefully this is a sign that Choice has gotten its act in order on the Eastern Shore.

From 1990 to 2023, I had a history with this company with a former property and my current home. I decided to switch to Select. When calling to cancel, they tried to talk me out of it and proceeded to hold a conversation for almost 30 minutes.

Brace gave excellent service to repair dishwasher. I would recommend him very much. I have health issue to clean dishes by hand so he gave service asap as you can see when Choice Warranty made appointment and when he came back with parts and repaired dishwasher yesterday.

The plumber that came to my house was great! Kenneth was his name. He was professional and experienced. The situation was that the warranty company in combination with the plumbing company took from June 26th to July 13 to get a plumber fix my kitchen faucet.

I am canceling my home warranty with this company. I don't know what I pay for. The company you sent out to look at my AC was amazing. They were so nice and fair. You on the other hand denied the claim. So, I will be paying them the $600 to repair my AC and stop paying you for nothing.

Very irate over the length of time my repair is taking and instead of checking in with me - you constantly show it as satisfactory and how was service. I am in week three of waiting on a part to repair my fridge with no other options like look to another servicer to order part or replace my fridge!!

We’ve been with Choice for three years now. We reached out to three companies, and they were the first one to give us a call and work with us. For our recent claim, our oven didn't work and was having issues. They sent someone out, and he determined the part was unavailable, so they couldn't fix it, and so Choice worked with us to get us a check for a new oven. Their customer service was very good. We were limited on what we could get, but they did the best they could. The tech was really good and walked us through it. He was efficient and filed everything through Choice.

Leon did a great job diagnosing the problem of a component and replaced it in about 15 minutes and now the AC is working. My complaint was that I submitted the request on Sunday and it took until Saturday to have the technician to come to our home.

Bunch of crooks and thieves. We have had to deal with this company several times and every time it’s an absolute nightmare. They charge you a service fee to get a technician out, but if the technician claims that they don’t have the equipment to get the job done, Choice Home Warranty will keep your deposit and then make you pay another one to have a different company to come out. We ended up just hiring somebody ourselves and paying out-of-pocket because most of the companies that we called to do. The repairs stated that they knew for a fact choice home warranty would not pay them back so it was a nightmare just getting someone to even come out.

Requested a service order July 3rd for no AC and it was 94° in my home for 4 days. By July 6th of no one still assigned to the work order I called pretty upset. Someone accepted the work order by the end of that day. Didn’t come till 3 days later on Friday. He determined it was the AC compressor but Choice wants to send an electrician to rule out the breaker box. Still waiting for them to assign that then they AC guy will have to come back because it is the AC and not the inside breaker box.

Well, I was scheduled for July 15. Unfortunately there was a misunderstanding that very confusing to me during the weekend. I was getting emails about my claim being void and all of a sudden I get a call today. They’re gonna change it to tomorrow and I would I just want it to be more accurate cause now I’m gonna have to. I might behalf. Cancel an appointment to keep this appointment for the plumbing.

Our claim was handled quickly and efficiently. Choice Home Warranty has been one of the best decisions we made when we purchased our home. In fact, our Realtor not only recommended Home Choice, she paid for the first year out of her pocket. The A/C technician that responded to our emergency call, was timely, professional, and friendly.

Technician was very professional and knowledgeable, He took his time so that he could give the best diagnosis possible, He left me feeling that he had isolated the cause of the unit tripping so that it can be resolved and no more similar issues will occur during this summer season.

Today, I had to contact CHW because, my central air/heating unit’s motor went out. I chose to get a call back from CHW rather than stay on the phone. I got the call back in less than five minutes. This was much appreciated. The representative I spoke with was thorough in handling my claim and answered any questions of concerns I had with this claim.

I was assigned a case manager Yvette, and I contacted her on my first call. Working with Yvette she was able to reassign my claim to another service provider. She was very polite and understanding of my case. Thank you!

I was able to do everything regarding my service request through the app. Which was unbelievably efficient and user-friendly. Response was immediate via email. I am very pleased with the service I received through this company.

Brian Foust owner of Legacy Pools did an outstanding job. His integrity is outstanding. He has worked on two different homes with pools and repairs made. I recommend him, be sure to let Choice know you like him to do repairs.

Well it's a little early to tell how my experience will be as I just filed my claim. But filing the claim was super easy and I even asked their online AI a couple questions about the process and they were very helpful. Waiting to receive an email about when a technician will be out. It's our AC unit and it keeps getting hotter so looking forward to having it looked at. Thanks!

Very quick response to this a while for you claim. I live in what is called “Middle Georgia”, and sometimes it takes time to find a vendor. I was assigned a vendor the next day, given an appointment and a contact. The technician actually came two days early and corrected my problem in less than 15 minutes. A very efficient experience. This vendor is a definite keeper.

I had to submit a request as one of my A/C units weren't cooling properly. I was surprised that I received a call 2 hours after submitting the request as it normally takes 1-2 days to receive a response. The gentlemen (repairmen) said he was 5-10 minutes away and can come and look at the system. BTW, it was 8:30 pm.. He was able to determine the cause of the AC unit not cooling properly and was able to rectify the issue and we were receiving cold air.

Technician was very personable. Showed up on time. He replaced the ceiling fan. The only problem is that some of the fan blades are not placed properly. Didn’t notice until after he had installed new fan and left my home.

This most recent claim went perfect! We had a recurring issue with one of our AC units and we had had a vendor visit and we absolutely loved the vendor who came out - KINGS HVAC SERVICES - and requested them by name as they know us and our system, so we felt they were the best for the job. They were given the claim, and they set the appointment for later that same afternoon (even though it is busy AC service time) and got us taken care of within an hour of being here. We know they can't all be like that but happy as heck it worked out as it did and grateful Choice heard our request for this vendor.

From the very beginning, the technician was courteous, professional, and respectful before arriving. I receive both the phone call in an email that allowed me to Track how far away he was. That level of communication make the entire process, smooth and reassuring.

All lies, they refused to repair or replace a lot of things. Then when the claim is denied, they go back to the technician and take the deposit back, but the customer never gets it back. They keep it. Even though the technician says something needs to be replaced. Technician stated that they tried to make him change his diagnostics to the customer damaging the item instead of normal wear and tear.

The man that came out was very helpful. He showed me the problem and told me that he was going to tell Choice Warranty to refund me the fee of $60.00. Because the claims person told her it was covered.. She told him the choice warranty person where the leak was and had the area exposed. It was not covered by choice warranty. And the nice man who came out said... "Don't worry I will tell choice warranty to refund the fee back to your credit card."

The technician was very knowledgeable about the repairs that were done in a timely manner. Polite and courteous was able to explain to me the repairs that were to be done at the initial stage. Arrived on time for the appointment.

The tech was meticulous and prepared. He worked diligently to diagnose the dysfunction to correct the problem. He was able to charge the unit which brought it back to functional ability. Very professional.

I do not recommend Choice Home Warranty. They consistently look for ways to deny claims, no matter how straightforward the issue is. The first technician they sent out didn’t seem interested in doing the job and gave an incorrect diagnosis. I went out of my way to get a second technician with a proper evaluation, and they still denied the claim. Their process is slow, frustrating, and feels designed to avoid paying for legitimate repairs. Customer service is difficult to deal with, and you end up doing all the work yourself only for them to reject it anyway. Overall, Choice Home Warranty has been unreliable, unhelpful, and not worth the money or the stress.

Very good experience working with David **. He was very helpful explain how both my systems worked and the difference in efficiency vs capacity. Was able to fix my HVAC and make recommendations on how to maintenance.

Choice Home Warranty gets the job done quickly. I've been with them for about 10 years, and the service has been good except lately. I sat here all day Friday. Sears was supposed to show up, but they didn’t. They never called. They're supposed to be here today, but I haven't heard from them just yet.

Choice Home Warranty always responds quickly and sends out qualified repairmen to address the problem at hand. I have used them to deal with issues with my washing machine, dishwasher, and HVAC unit. I was met with friendly, reputable, workers when it came to each job.

I am canceling my Home Warranty with Choice as they do not cover many parts on the Air Conditioner that WILL EVENTUALLY FAIL !!! I just came out of pocket for $1963.00 for parts on my Air Conditioner that they do not cover. I had no choice but to pay the money because I live in Las Vegas and it’s 110° outside. I already had to spend the night with zero air-conditioning. It was 100° in my house!

I had a great experience using my home warranty for a plumbing repair. The plumber was professional, kept the work area clean, and explained everything clearly and simply. He also arrived quickly after my claim was submitted. Highly recommend!

The automated answering service is terrible. It took two times and I could not get through to a representative showing the third time I called back and waited to tell. I got to speak to a representative.

Choice home warranty. This company was very understanding and got on the problem right away and got a hold of someone to fix the problem and the other part of the problem, the technician has to order and it will come in 2 to 3 weeks. Choice home warranty is a very respectable company and they try to find help as soon as they can.

Had them for three years and when it came time to use them, they send someone that I can’t communicate with and they did a horrible job. The second time I filed a claim, my refrigerator stopped working. They set up an appointment two weeks later, my food spoiled of course and when it came time for the appointment, no one showed up. After many times calling, they finally answered and with their broken English said they don’t follow their appointment schedule. I canceled them and the work they did broke down again. Well calling them didn’t help, they told me that my account was expired and they couldn’t honor the work warranty. What a ** JOKE!

The problem with air conditioner was taken care efficiently and in a timely manner. I called Choice Home Warranty and they handled right away. The company, JC Repair, that did the work, came, explained the problem, got go ahead from Choice, fixed problem. I felt everything was handled quickly and very professionally. All I paid was the service fee. Glad I chose Choice Home Warranty.

He was close by and so he changed his schedule to come quickly and get us going. He got approvals quickly and got our HVAC running immediately instead of making us wait. The system seems to be working well, and we are very happy with the tech.

Same day service!!!! Discovered water running in my bathroom at 4am. At 12 noon same day Choice Warranty had dispatched an excellent plumber who fixed the issue!!! Love their excellent service for over 5 years now!

I had an absolutely amazing experience with Choice Home Warranty. Both my ice maker and my upstairs A/C unit went out and the temperatures had been in the 90’s so it was immediately obvious there was a problem. I went online and placed both service calls. Within a few hours I was informed that my claim had been accepted for both jobs and there were available appointments within 48 hours!! Two days later both issues were fixed. I was so impressed because I thought I was going to have to wait several more days in my sweltering house, but they fixed my problem in 2 days! I have never had an A/C problem fixed so quickly in my over 35 years of owning a house! Thank you, thank you, thank you!

My bathroom floor was wet and the tile was loose, but I didn't see where the water was coming from. I called and Choice Home Warranty sent a plumber within 48 hours. He was clean, professional, and completed the work within a couple of hours. The work was done without a big mess, and he cleaned up after himself . The plumber was very polite, and although he had to leave for a few minutes, he explained where he was going and what he was doing. I am completely satisfied with the work that was done.

My AC broke down and Choice Home Warranty assigned Sears for the repair. After waiting three days in the extreme heat, I was scheduled as stop number seven, only to have them cancel and reschedule me for July 21. When I called customer service, they showed absolutely zero empathy. They told me I had to wait for a contractor to submit pricing, which they would then review and decide if they felt like approving. I could not safely wait weeks in a hot house for their bureaucratic process, so I was forced to pay out of pocket to get it fixed myself. This company leaves you stranded when you need them most.

The tech was professional & proficient. He was timely & courteous. The price that was quoted was the price that was paid. I have heard horror stories of paying over priced plumbers for unstopping a drain. This company did not. The prices were fair & reasonable.

So far, I've had a good experience with Choice Home Warranty. I've been with them for at least 3 years now and I got a good price than 3 years ago. I also like that they're only 1 phone call away when I have an issue. The initial response is fast. However, after that, sometimes it takes a while before a repair guy would come out and finish the repair. Some of the contractors are better, some are less good. Recently, I filed a claim for my washing machine that was making noise. I did it online and the website is good. In the washing machine area, Choice Home Warranty is very good because they have an authorized LG technician coming.

Angel A/C did a great job of quickly identifying the problem created by Advanced Air Solutions earlier in the week. Advanced Air Solutions had cleaned the 2 outside units but left a connection disconnected inside the one of the units causing it to not cool. After numerous attempts to let Advanced Air know there was a problem (they never responded to any voicemails or texts) I asked CHW to assign another company. The problem was quickly identified by Angel and resolved.

I am a return customer and had great experience last time. Sign up this time was very easy. Unfortunately the service call fee has gone up. I have been meaning to sign up again since we moved into our new home. Hopefully we will not need the service but a great peace of mind knowing we are protected.

I have been Choice customer for more than 12 years. I have my 2 more properties for which I have also purchased multi year choice warranty. I love their customer service. My last warranty claim for my AC blower motor replacement was handle very well for quick resolution.

Choice Home Warranty is the best! They responded very fast to my need for Air Conditioning which stopped working. They sent a tech from Metro Atlanta Heating & Air to inspect the problem. The tech determined I needed a complete Heat Pump replacement. Choice Home Warranty approved and I now have cool air again! My portion was very affordable too. The installers were very knowledgeable and polite. They cleaned up all of the old heat pump & air handler and carried it off. I am very pleased with Choice Home Warranty and will be sure to tell my friends. Thank so much for caring about your customers.

We have not use Choice Home Warranty much, however the times we have the process was quick and complete. We had the attic fan not working. We submitted a work order and the same day we receive a replay from Choice Warranty of an electric company letting us know that an appointment was set for 2 day later to stop by. We are very satisfied. It is Great Home warranty company to consider if you are looking for one.

Your repair man for the refrigerator. Was well informed and helped us. On the other hand when an appliance part for our dishwasher needed replaced we were turned down because the appliance must be completely broke down and unable to start. I have just recently read reviews on your contracts with other persons which have many complaints including the Arizona Attorney General.

The latest service was to service our broken refrigerator. The service representative from Bodewell was excellent. Unfortunately, the refrigerator could not be repaired. I am still awaiting resolution from Choice.

The technician from Flamingo was very knowledgable about my refrigerator but was unable to make a repair due to the age of the unit and the intermittent problem. However, he did a diagnosis for the future. I would not hesitate to have him make any repair due to his friendliness and knowledge.

Elmer from Dan Marc Appliances is one of the most knowledgeable, professional and respectful technicians I have ever had. He explained everything he did when working on fixing my washer. I highly recommend this company.

AC stopped working evening of July 3 - filed claim with Choice on July 4- vendor assigned but expected eta for service was 14 days out. Reached out to Choice on Monday July 6 and they cancelled vendor and assigned another. The technician from M&S Mechanic AC was at my house by noon on July 7. He was kind,, courteous, and very efficient. Went over and above to ensure all was fixed and operational. So grateful to M & S and Frank (technician) for the great service.

Service was great. Received a call back to schedule a technician to come out right away, the service was provided the very next day. The technician was very professional, and on time. Reviewed what was very thorough about what was done.

We had a smooth transaction with Choice Home Warranty setting up our request for possible repair to our washer. We are waiting for parts before the assigned company returns to repair our equipment. So far our experience is positive.

The worst one ever. After submitting the claim nobody called back. No technicians available to service. You should not sell product that is not available. I’m demanding the cancellation of my policy immediately with full refund.

Unfortunately, our hot water heater broke down over the 4th of July weekend. So we ran the diagnostics on the water heater, figured out the problem and filed our claim that same day. We had good communication w/ CHW and they set us up an appt with a technician. While the appointment was delayed by a day, CHW communicated that with us and ensured a technician would come out the very next day, which they did! The technician was very kind, respectful and quick and our repair was completed within a half hour. The technician had applied for approval through CHW before he arrived, so it was already approved once he arrived to work on it. The repair has been great and was fully covered through our home warranty! Thanks CHW!!

Although I was pleased with the technician that tended my washer, I was displeased with the process of scheduling the appointment. My initial appointment was canceled not by me but by either LG or MGR Appliances. Then rescheduled by both of these companies for different times on the same day. When I tried to contact the companies, I could not talk to a live representative but had to go through a bunch of computer prompts that were confusing. Finally after several attempts, I got a person on a chat box that was helpful but still confusing and time consuming. After the chat experience I still was given the wrong information on the appointment time. Luckily I was home when the technician arrived. The confusion is that there is too many companies involved in setting appointment times and computerized responses are confusing and time consuming.

Mr. ** did an exceptional job and wonderful service. He was knowledgeable about what needed to be assessed and corrected. He was very nice and quickly fixed my issue with my washer. I am extremely satisfied overall.

The young man named William explained his findings to me and what the remedy would be to get my unit working again. He was very informative, and explained things very clearly, and what the procedures would be, etc. etc. I recommend him very highly because he was kind, understanding, patient and polite.

Tech confirmed the day before.. He also arrived earlier than expected which was great because I had an appointment later that afternoon that I was hoping I didn't have to reschedule.. He was kind, considerate and patient... He took the time to listen to my concerns and explain things to me..He did not mind at all that I walked the property with him... He was knowledgeable and very nice to my rambunctious dogs!!

It took some time to get the technician but the job was done very satisfactory. The technicians were friendly, professional and competent. I was pleased to discover that there were no hidden or additional charges.

Choice sent out Rebel Overhead Door to look at a problem with the garage opener, that another company said it was too old and needed to be replaced. They open it up and fixed it in 20 minutes. I want to thank Rebel & Choice for the very fast service.

Our recent experience told us the communication between Choice and the service chosen for repairs/replacement is extremely uncoordinated. The replacement wasn't offered; instead, a monetary amount half the cost of a new replacement was offered. Very unhappy.

Response after claim entered was great - Weather Tech called and set up an appt right away / technician Ron was very courteous, professional and knowledgeable. Issue is not totally resolved but could just be the high extended heat we’re having. Anyway, I have air and am happy with the quick response.

I was impressed with Primary Maintenance technician who fixed my toilet and bathroom sink, which was clogged. Primary care maintenance follow-up with calling me to let me know the technician's arrival. Carl was an excellent technician. Thank you, Choice Warranty.

Called me to see if he could come over earlier than appointment time. We arranged an earlier appointment, and he was very timely. Worked out the problem quickly and got the warranty information and approval for repair very fast. Very professional and easy to talk with for the solution.

Company sent a technician to repair my cooling unit. He damaged my unit and did not repair the until. The company Choice Home Warranty has a disclosure that says they are not responsible for a unit damaged by a technician.

My husband said Ryan was friendly, efficient and treated our home with respect when he came to repair our washer. He picked up and cleaned up after he completed his work. My husband said he would recommend him to anyone who needs repair work.

Legitimate that Choice won't be sent out was great. Only thing that I have a complaint about would be having to pay the $100 as a service fee. If you get the Total Protection Plan along with every extra benefit that there is possible, there should be a plan when you don't have that service fee, and you pay an extra couple dollars a month, where that covers it. I also think that if you do the total package and you add all the extra stuff onto it, you all should have a package that includes everything to where the amounts that's covered is higher and not just your basic coverage. You all should have a coverage that offers more amount to be covered. For instance, if an HVAC system was to go out and you all cover $3,000. I think you should take that to $8,000 or if it's $4,000 you all should take it to 10,000.

This is my second year with Choice and filing claims with them has been pretty easy. I had one experience recently where the person just kept saying he was gonna show up but never showed up. I contacted Choice and they handled it right away. They found somebody else for me and I'm waiting for that appointment.

I wish I could give no stars. I have been waiting 2 months on these people to fix my air conditioner. I first got the contract; they lied and told me my pool is covered which was not. I had been paying $100 for people to come out then my hot water tank went out; that didn't get fixed, either paid another $100 for them to come out. Now it’s the air, they sent 3 people to my house. Nobody has fixed the problem yet; they waited until the bill is due, then tell me, "Well, you need to pay us." Y’all have done more harm than good to me. Almost lost my baby due to the extreme hot weather, but all the manager said, "It's ok, you need to pay us." I’ve been staying at a hotel because of this. I’ve paid them last month, and the problem isn’t fixed.

The tech was very thoughtful and effective. Found the leak and shut off the gas, which made it safe for the night. It was late and will work on it another day. Everything functions except the dryer.

Filled out a claim for my AC not working on Friday. Mind you this was a holiday weekend so I did not expect a response. Company was assigned and out here on Monday. Company was fantastic. Fixed the problem and I’m now enjoying cold air again. Very satisfied and have been signed up with Choice going on 6 years. They never disappoint!

We have used Choice Warranty three times since we started a warranty program. We choose them because we heard great things. Two of our services were impeccable and without a hitch. However one service was not as we’d hoped. We utilized the client portal as instructed within the timeframe but was told the case was close because we didn’t call them. Of course we were disappointed because now we are having to pay the fee again for a problem we thought should have been rectified.

AVOID this company!! It is a scam. Paid for a full year in advance. Had several claim issues. Their lack of contractors available was incredible. First contractor ruined the stem on my shower fixture and left. After finally hiring my own contractor (which they allowed), my reimbursement was $25. A total waste of money. Informed them I would not be renewing. They continued to charge me monthly because my credit card was on file. I have been told I had to opt out to cancel. They won’t reimburse two months of premium. This company is completely worthless. Do NOT waste your money.

I've been working with Choice now for awhile and I've never been really happy with them. They aren't really responsive to fixing things in a timely manner. It's usually about a week and I've had to call someone in outside of their network to get things done on occasion. They're friendly enough though and the people they send are competent and nice. This review process is ridiculous though. I tried to post one for a plumber that came out but when I tried to submit it, I got an auto response that said my review was too short,, and as a result, it didn't publish and the man never got his positive review. (note on the bottom of this page even says 'More detailed review is better'.) And they send out too much junk mail such as this

Very happy for service, Smart Technician. They are following rules. They were super cooperative, and they were ready to understand what the situation was and were super friendly with all our family members. We would definitely recommend the guy who came in.

In my experience, Choice Home Warranty has been very disappointing. When a repair seems like it may cost more than $500, the claim process becomes much more difficult. They sent an inexperienced technician to my home, and the technician submitted an incorrect report, which led to my claim being denied. After reading other customer reviews, I found that several people reported similar experiences. They may provide good service for smaller claims, but when it comes to expensive repairs, my experience was very different. Please do your research before purchasing a plan.

I bought a policy for my son and myself and both of us have had nothing but issues. They will come out - in our experience weeks later but your claim will be denied. If it’s not denied, the work will never get done. Misdiagnosed to their favor in one instance (after getting another Company- issue fixed within the hour and didn’t have to wait to be serviced by the company they decide to send). Second issue again took a long time for them to come out and scheduled the repair a week later for which they were a no show. Had to call choice reps to be treated disrespectfully and rescheduled for another no show. Third time's a charm right? Nope. Again a no show. So three days of missed work. Mind you this was supposed to be a simple fix.

Our dishwasher stopped working properly and we filed a claim. We had a factory repairman arrive by the following day. He assessed the situation, ordered the necessary parts and scheduled us for installation. They were on time for the installation and fixed the problem. We have had Choice Home Warranty for years and are very satisfied.

Buyers be aware! It's a scam company. I had my washer spin cycle stop working. The company chose to revaluated the repair submitted the issue wasn't "wear and tear" as my policy covered! When the company contracts through CHW of course they will say whatever, so CHW doesn't need to pay for a repair. My washers is over six years old. How do they know it wasn't due to wear and tear??? They are a scam company!! I had my HVAC go out. Salesman explained CHW would cover. NO there was a small cap but they didn't issue me a check to go for a new unit, they sent an email they would pay around 1,000 for an air "circulator" which if they really understood for an air handler to work properly one needs a air conditioner to circulate the air. A waste of time. I will not renew my plan!!

My name is Stephanie **, owner of The London Consulting Firm, host of Beauty & the D. This was a terrible experience! First and foremost I was baited into purchasing this warranty. The rep presented himself as if you were renewing my current warranty with American Home Shield who I’ve had for years by the way. As soon as I realized this was not the same company I immediately called and cancelled within the first 30 minutes. They still tried to sell me by attempting to lower the price. I stated several times over and over to cancel.