Choice Home Warranty Reviews

Anthony was very helpful and answered all my questions.

This was an exceptional experience. Agent is awesome and a real benefit for your company. His knowledge and personality are excellent. Not overbearing or pushy, just the right amount of technique and ability to communicate with customers. I would have tried to recruit him if I was not retired.

Trent plumbing has been the best plumbing company sent to us since using Choice warranty. He explained everything he did. Gave me options. And cleaned up when finished. Even helped with one extra thing before leaving. And showed me how to improve what I was using. I will use him again.

They came on time, very knowledgeable, and worked safely. Cleaned up everything when done.

Joseph M. ** was very professional and answered all my questions. It was such a pleasure talking with Mr. **. He was polite and did not pressure me. He took his time to explain your company services.

Tech was very knowledgeable on what was needed to be done.

The technician sent for the repair was fantastic. My issue is with the warranty company itself. First, you cannot ask for a return technician if you wanted one back that previously worked on your equipment. Second, when you call the warranty company, all you are going to get is an AI generated answering machine that will talk to you. You never actually get a human being on the phone to discuss anything.

The technician was great, informative, and helpful. Unfortunately, the actual issue wasn't covered so we didn't use his services.

Very quickly addressed the issue. The company came out the very next day and fixed my ac.

I now understand what is covered by the warranty. The lady that I spoke with was very professional and courteous. I still didn't like what she told me. But that ok.

Although I had to wait 4 days before I got a technician out to my house, he did a thorough job and I was pleased.

Technician was great but Choice Home Warranty would not cover repair.

My microwave went out on around 13 Oct 26 and a claim was submitted. A Sears technician came out on 27 Oct. and determined that another part was needed to repair the unit. The Magnetron was ordered today but the next available time for repair has been set for November 17, which means I have not had my microwave available for over a month. I had to go and buy an $80 microwave from Walmart to hold me over. I would like reimbursement for this expense. You could have replaced the unit with a new one and saved you money and save me a lot of headaches.

The technician showed up on time as promised. He was very friendly, explained to me what he had found and how he was going to fix it. I was particularly happy to hear he had the parts he needed so I didn’t have to wait weeks for that to get solved. President Trump on stage a rally in Texas yesterday, we were with her 12 year-old

The customer service rep that I spoke to listened intently to my issue, repeated what I told her, verified my name, address, and phone number and informed me that I would receive a email with the date & time when the service person will come to my home.

My technician from High View Plumbing was great. Great experience.

Our service techs showed up really fast, A+ for that. Really nice. And it was after 5. I have 2 small issues. One was how they wrote up the problem. We got a pretty big leak in the bathroom sink faucet and were losing water. That was the fix. Husband ran to store and bought new faucet and we called for a fix. Tech wrote that they came to put in a new faucet. No mention of why we called for water leak. We had them return the next day to make a small fix. Very easy to work with, though and it was completed and fine.

For what seemed to be a simple job I was very unhappy with the Denied decision and House is still Unsafe!

The Technician was very knowledgeable and respectful. He identified the problem immediately and worked very efficiently to resolve the issue. I love that he covered his shoes immediately before entering.

He was on time and gave me an estimate on the spot and did the work on the day planned. excellent customer service. most of the people that CHW uses are not reliable this one is a gem.

The Appliance Technician that came out was awesome. He immediately identified the issue with my freezer and got it fixed quickly. He was very friendly and professional.

Easy online access with rapid response time. Excellent communication with service techs

I love Home Choice Warranty but wish they covered more services.

Outstanding service, capability and professionalism. I'd recommend them in a heartbeat 💓.

I don't understand why Choice Home Warranty has almost 5 stars. Maybe it used to be good; I've had it for almost 4 years, and it was always fine until my last experience with my washing machine. I filed a report so they could come and check my washing machine because it stopped draining water. I filed the report on a Saturday, and they were supposed to check it on Monday, but they never showed up. When I called again to find out why they hadn't arrived, they just said they didn't know and that they would schedule another appointment and get in touch. They were supposed to come on Friday of that same week between 12 and 5, but they didn't arrive until 7. I lost a day and a half of work because of their irresponsibility. The diagnosis they gave was the water pump motor, which they said they would order and that it would arrive at my house.

I called about my washer. I was told by the repair place that it would be over a week before a serviceman could come. This is unacceptable. Fortunately I got the washer to work and I canceled the service.

Very helpful and professional. I was told that the necessary company would contact me within forty-eight hours.

Great communication with ETA and explaining what needed to be done and did a perfect job.

It's fixed! Outside pressure valve malfunctioned & flooded my home through the water heater. Choice sent a plumber & fixed valves inside & out. Great Job!

Tan was able to determine the part he needed based upon my explanation of the problem and came prepared for the appointment. This prevented him from having to assess and then order the part after he arrived versus coming to the appointment prepared. He was done in 15 minutes and my problem was resolved.

Prompt and great service. Contractor rescheduled service twice before finally resolving issue.

The person I talked to did not know what she was talking about. All she could say is yes mam. Did not get what I was saying and when I would say did you get I what I said she would reply yes mam.

This was our first claim with Choice Home Warranty. We were most pleased with Keith's job. He explained what caused the issue and how to resolve it.

Your service man and representative from Tri City service that called me when setting up appointments excellent. Also service man knew what it was, what he was doing and took care of what had to be replaced.

I had an excellent experience with Choice Home Warranty person Mohhamad, I just signed up after comparing other companies. He explained everything concisely. Thank you.

Calling up choice was quick and easy. Details about the policy and process was made simple. Received information by the Choice representative to put the policy in place and got a start up date. Entire transaction was completed in less than 10 minutes.

My claim was handled very professionally and quickly. Thank you.

I just entered a contract with your company and the person selling the contract did not mention that there would be a $100 service fee. I would like to cancel this contract immediately and I am still waiting for a call back to take care of this problem.

I had a hard time understanding the agent. It made me very uncomfortable.

After I made the claim, it took four days to get the technician coming to check my washer. Then the technician submitted the report with the conclusion of unrepairablility. CHW decided to issue me a Lowes e-gift card on the same day. But I don’t know when I can receive the e-card and use it to purchase a new washer.

He came and checked everything out. Said he would be back with the parts as soon as they came in. Hopefully that will be soon.

Kade was awesome. Very accommodating shifting his calls around to make it convenient since I was working. Very thorough and explained what he was doing. Highly recommend him for your electrical needs.

Our hot water heater was replaced by Choice, it was 8 years old and was the one Choice installed 8 years ago. They replaced it with the exact same manufacturer & model. However, 8 years ago it only cost me the $75 initial call fee and the complete installation (water heater and labor) was covered by Choice. This time I was charged the $75 plus $670 more which Choice would not cover. No good explanation was provided. I was very disappointed.

I feel she did her very best to get a better refund for me.

Paul and Jason from Power And Climate Solutions were prompt, pleasant, professional and proficient in solving my problem. I recommend them without hesitation!

Technician was great and informative. Choice Home Warranty is the worst. Denied our stove claim after the glass top broke while a pot was on it cooking. Appealing that. Still don’t have our pool heater replaced (repaired so they say) since claim made in May. Can’t wait to change companies when these are resolved!

Presentation by representatives was top notch, excellent pricing.

The technician got here when he said he would, got right to work checking the disposal and diagnosing the problem. He had another disposal with so he set to work removing the old one and installing the new one. Friendly efficient service.

I've used my Choice Home Warranty plan twice now for unrelated repairs to my Wolf cooktop. Both experiences were great. The tech was knowledgeable and fixed the problems quickly. I like the convenience of online scheduling and hassle-free appointments, so although I hope I don't have to use them often, I'm glad Choice will be there if I need them.

I am unhappy, disappointed really with the customer service I have received from Choice and the contracted repair service, Aegis Appliance Solutions. Specifically there is NO communication regarding status of return visit with part to complete my washer repair. I was informed by Aegis and Choice that it was up to me to find out what was happening with my repair. Unacceptable. As of today I still am waiting for a completed repair and follow up visit. This information was obtained after I called Aegis and Choice questioning a date for the completion of my repair. No one texted or emailed or called from Aegis or Choice to let me know what was happening. Ironically I have received 3 emails from Choice asking for my feedback - strange that there could not be a message that says we are working on getting your part and will reach out when we have it to schedule another appointment. Bad customer service. And you want a recommendation from me?

Ron the technician communicated promptly and showed up as promised. Ron quickly determined issue and replaced bad control board. Great job Ron & Thank You Choice!

On time, very knowledgeable, fixed the issue in just a few minutes

Lance was very punctual, friendly, and informative.

Very nice, professional and knowledgeable! He took his time to explain what was going on with my A/C Unit.

He did what he was told to do. He was on time and courteous

ISP came out to diagnose the water heater problem the day after I created the claim. The technician was detailed and explained the problem clearly. He will be back today to make the repair.

The two techs showed up on time, handled the problem and left no mess. They were very professional and courteous. Excellent.

Dishwasher was not draining. Paul came and fixed the issues we were having with our dishwasher.

Excellent service by a master technician. He showed up on time and quickly diagnosed the problem. He ordered the correct parts, returned and replaced them. He saved us from having to buy a new washer, so well worth the service.

So far our experience with this company has been smooth. We still have not received confirmation of when a technician will come. But we're hoping it will be today, or this week. We need our dryer fixed or replaced.

Technician was excellent in taking care of the problem. He took his time to complete the job.

I had my HVAC system serviced for its semi annual maintenance inspection by a company that doesn't work with Home warranty companies. I belong to Choice so I called them and started a trouble call. The Tech that came verified what was previously found and checked the system himself. The Tech and Choice determined that my system was so far gone that it will be cheaper just to replace it than fix it. (Parts & Labor) Choice started the process of replacement. It is nice to have a warranty but they also said that my share of the cost is $5,000 plus to get the HVAC replaced. Right now I have no heat or cooling but the weather is mild. I hope Choice is installing a high efficiency HVAC rather than some unknown replacement. This is only the second day of this situation. There will be more to review as we go along. I need more info from Choice.

Technician was very professional, on time and resolved my problem within minutes.

Rio Rancho Appliance was great, very professional and quick to assist to find the source of the issue.

Started out rocky with Sears repair service but finally sent out a local tech named Sinclair, they were outstanding, they showed up, worked to find the problem and repaired it. I loved that I could actually talk to a real person, not that AI crap!!!

On time, ready for what may be needed (replacement).

Situation solved with an honest assessment annual maintenance.

Fast response and knowledgeable technician. Thank you for your service.

I had the absolute pleasure of working with an exceptional representative, Mr. Jude **, while setting up my Choice Home Warranty policy. Right from the start, he demonstrated incredible professionalism and deep knowledge of the different coverage options. Thank you.

Today is the first time I have had the opportunity to use your service. I placed a I called to report a problem with my dryer. The person I spoke with was very helpful and explained the procedure when you request assistance concerning a problem. I have to wait and see how the rest of the response works.

Choice Warranty arrange the Tip Top Air very fast. Thank you for arranging the Tip Top Air to came to our home to fix our air conditioner that run only heat. Ronnie from Tip Top Air change a part and now the air conditioner working cool air well.

Overall, we were happy with the experience. Choice never gave us the technician information by email. I had to contact claim status and our person gave me the name and contact information for the technician. He was very good.

Great customer service. Agent Kris was patient and very helpful.

I was on the phone placing a service ticket and the young lady told me that my policy was expiring 02/10/2027 and if we renewed today 10/26/2026 that the service fee would be waived and the updated charge for 20/10/2027 to 03/10/2028 would be $495 each for both properties. Looking at my credit card statement I see a charge of $611.82. Why and what is this? My number is **.

I have been seeing the commercial for Choice Home Warranty on TV for months, today I decided to call. I spoke to Noah, he was very pleasant, highlighting all the benefits for being a customer, he was very professional, knowledgeable and answering all my concerns. I enrolled today and received my first-time discount, I'm looking forward to a good experience.

I’m very happy with Choice Warranty Company. I felt the appointment was timely and the service technician was patient and very knowledgeable.

I love the quick response to my claim. Thanks Loyal customer.

Although my heating problem wasn’t with the heater, he took the time to notify the gas company that they had a problem.

This visit was for a typical toilet stoppage, but the vendor CHW chose for my request was on time, went to work on our masterpiece immediately, and was gone in 5-10 minutes. Great experience.

Amazing company!!! Been with them about 3 years. Choice Home Warranty is a life saver. Total worth it.

Appt. was for 10/22/26 with a 5 hr. window 12/5. NO ONE showed up. I called the vendor with no answer 3 times. I called CHW to report it and was told they would look into it. I was also told they would have to wait 24 hrs. not to reschedule which in turn would throw it into the weekend. My wife has dementia and I use the microwave a lot to cook meals for her. I expect prompt service not a runaround.

The technician Mr. ** was scheduled for Tuesday October 20th. He reached out to me on Monday October 19th & asked if were okay to come within the hour. He arrived & got straight to work. He fixed my A.C. issue and also advised what caused the problem. He was very nice, knowledgeable, and got my A.C. back up in running in a timely manner.

Easy to file a claim. Their response time is very good, and contractors are competent.

The tech came and checked out my microwave that was a circuit board problem. I will be receiving a new microwave.

I have been with Choice for maybe 10 years. I never had any problems until this past three years where instead of a major thing like the toilet or the sink in the bathroom stopped up, they refused to do both of them at the same time because they want individual item. That’s the only thing that it’s unfair.

The technician was Very fast, caring and professional.

Quick. Super Easy to access and or sign up for new coverage.

The technician let me know what time he was expecting to arrive and he was there on time and that's really important to me.

Claims process is efficient right from raising the request to booking technicians and getting the reimbursement.

My claim was denied. Your policy says repair or replace a covered appliance. Contractor was excellent and called in before replacing garbage disposal after accessing the appliance.

Plumber arrived on time, was professional. It took awhile for him to figure out the issue. There was something blocking the water flow, Plumber was able to get the water flowing again.

Very responsive technicians and companies sent out very respectful and timely!

I was not impressed when I first tried to cancel, and the selected option for cancellation put me on hold for a long time, and the person that finally answered hanged up after I mention cancelation. Incidentally, my tenant told me the washer isn't spinning long enough to remove the water from the clothes before they're taken out to dry. So I filed a claim. They told me to put down my credit card as collateral for a $75.00 diagnostic visit from the technician. Then your company didn't send me a technician, leaving me with the option to find my own technician. I found one and followed the suggested email.

Excellent Plumber, wasted no time in getting the Garbage Disposal up and running.

Ava’s air was extremely thorough. They came out on 10-23-26 and waiting on warranty to approve parts. I will call them again on 10-26-26 to see about how soon I can get my a/c working again. It’s hot during the day.

So far we’ve had a great experience with Choice. They’ve been reliable and replaced several issues with our older house appliances.

I am new to home warranties so I wasn't sure how the claim process would work. It was very easy to submit the claim online and to check this if it. I did have to call to ask about some concerns I had about the company that was coming out to my house. When I called the agent was super friendly however there is such a bad language barrier that made the experience poor. The rep was not able to understand my question/concerns and responded with phrases that were very scripted. After a few mins of trying to get the rep to understand, I gave up and just hoped it would all work out. It did work out and the company who came to fix my water heater was amazing.

Ben, from B and E electricians, did an excellent job on repairing a faulty circuit breaker and checking out the rest of the breakers in the junction box. He called and had to make sure we’d be here. He did the work very efficiently and also inspected and tightened all the connection points in the breaker box.

Choice Home Warranty provides a prompt response and follow-through on all claims. The staff is well trained to handle customers expeditiously. Thank you!

My service technician was professional, knowledgeable and got the job done. He communicated when he would arrive at the appointment and worked to get my refrigerator up and running as soon as possible.

Very happy with Choice Warranty. Quick service, Cordial service people, price is right.

Service was quick... Heard from service within 19 minutes, hopefully they will be able to remedy my problem.

Tech was very professional. Knew what he was doing. Very helpful. I would definitely use him again.

I recently had a claim to fix my refrigerator. The technician was great, very professional on time an knowledgeable. The minute he saw it he knew what was wrong with it. He ordered the part and came back and fixed it.

Easy to make appointment especially in the CHW website.. Fast response from the assigned technician. The only thing is, I did not get a response from the assigned technician. If they fix the problem and did not get the receipt.

I had to have my garbage disposal replaced after 22 years. The plumber was very professional and completed the job in less than 30 minutes. The process of filing a claim with Choice Home Warranty was quick and easy. It took only 24 hours for a response and the plumber called me and was at my house the next day.

The technician from Quality Ambient was on time in the provided arrival time slot. He was courteous and explained what he was doing in clear detail.

The technician, Tony, with Repair Pros Appliance was very nice and professional. He was able to address my questions and concerns.

The service man was on time. He was very kind and he showed me the problem and corrected it. As of now, I am pleased with Choice Home Warranty and its service. Sa

I had great experience with the plumber (TOD PLUMBING) because he fixed both leaks in a reasonable amount of time. Additionally, he was professional and punctual.

You refused to pay for a repair and lied that the manufacturer would cover the part. I had to pay for the service fee AND new part.

Technician was on time and was able to get repairs done rapidly.

The technician was great. He was punctual and knowledgeable. He clearly stated the problem and what he would do to fix the problem.

MAJOR disappointment on being denied to fix my dishwasher. Their denial made no sense and even though they referred to a clause in the contract it was even what we claim. I’m a four year subscriber and this will be my last time.

The technician was very professional and personable. Choice however is NOT helpful.

Choice Warranty has been extremely helpful with my plumbing issue. It was easy to put in a claim. I did receive a call for a technician promptly. A technician was out that same day at the time he said. He fixed the issue rather quickly and was out! Very friendly customer service!

Tech was out for 2 service calls and replaced pump that was said was bad, after payment I received no invoice even after contacting warranty company and tech, issue doesn’t seem to be fixed. Litigation seems next step.

I thoroughly enjoyed working with Oscar throughout the initial signing process. We discussed all available plans, benefits and costs. I chose the one year monthly plan after termination of a 27 year relationship with AHS due to a volatile heating/AC installation. Oscar walked me through the entire process in the most PROFESSIONAL MANNER! He dotted the “Is” and crossed the “Ts”. It was truly a pleasure working with him‼️

Carlos was punctual, professional and personable. He fixed the problem and took the time to explain the issue.

Shemar, the rep, called me immediately, explained to me what the warranty offers, I had questions regarding other items listed. He was very thorough, friendly, and professional. I'm excited that I signed up. Thank you.

The technician was very kind and experienced. He knows exactly what the problem is and didn't take him long to get the problem solved. We were very excited and happy at last.

I was very impressed with calling for a claim and receiving a date for the service in one day. They will be here in 5 days for my service, great customer service in my book. 10 STARS!!

I had excellent service from Chris Atkins Plumbing. He knows what he is doing. He is very considerate. They also keep in touch with you on when they are coming.

The lady technician was very helpful and knowledgeable of her job, she got my refrigerator fix quickly and efficiently, in less than two hours she had my refrigerator producing ice, I want her back on my next appliance issue, I hope I don't have any more issues but if I do, I want her back.

Easy and simple. He was very nice and not pressuring me at all.

Very good experience signing-up. No high pressure from associate. No list of little discounts if you sign-up right now. Very good experience.

Very nice and fast, they ask all the right questions to determine who to repair your appliances.

Everything was well explained and detailed. Appointment took no time at all.

Updated on 11/08/2026: I’m almost 80 years of age. In good faith I paid this Co. in the summer of 2023 over $3,500. Even with simple claims it can take weeks or months to get service. This complaint began in June of this yr. My HVAC quit cooling during record high temperature's. Today is October the 8th and I’ve pad the repair bill out of my pocket since they had not paid me. I finally had it repaired in late October. They sent their repairman and he found the problem but didn’t fix it. They did admit liability and told me what they pay. I have not heard from them after trying on numerous occasions to get my $ settlement they agreed on. I would rather roll the dice in a casino. DON’T waste your money. It seems it’s a sham crapshoot and they control the loaded dice.

This time, the vendor response was quick, they kept their word to a "T", promptly send a knowledge person out and very professionally repaired the problem. Choice did the best job they have ever done for me.

Jordan was very professional and friendly, fixed the heating problem fast. I will recommend his service to my friends and family.

I would not recommend anybody do business with this company. I have been with this company for 4.1 years and service has diminished tremendously. 1) They have a hard time finding competent contractors. 2) When they can't find a contractor, they have a process for you to get a contractor but the rules the contractor has to work under make it impossible to find a contractor. 3) Think about your worse experience with a healthcare or auto insurance company. Unfortunately, expect your experience with this company to be the same or worse. Please, run, don't walk, run from this company.

So easy! Called in my claim for a garage door claim. The job repaired within days. It was hassle free.

The person that was assisting us thru getting this was Jonathan, I believe was his name, he was very very helpful, and very patient with us. My wife and I are elderly, retired, on a very fixed income and he assisted us with what we needed. He was very polite, professional and very patient. Thank you.

The technician actually arrived early for the appointment. That NEVER happens in Florida !! He was courteous and very knowledgeable and quickly solved the problem. We have had Choice Home Warranty for many years and they are the BEST!

When I signed up, I was told there were technicians in my community. That is not the case. The payment is confusing. I paid 85.00 to Choice, but when the technician comes, I have to pay him?

Response time back was quick. Repairman was on right on time. Communicated well. My rep Britain called a couple of times to make sure everything was going well.

He was very professional and courteous. He explained everything he was doing and why.

I should have listened to the technician and not opened the second problem because it would not be covered that cost another $100.

Technician communicated clearly regarding the scheduling. Technician alerted me of when he was headed to my residence and arrived as stated. Technician perfomed repair services satisfactory and completely.

We had to attempt to get the issue resolved with several contacts. The first contractor never showed. Although he communicated, in the end, he never showed up as expected. Finally, I filed the request again. This contractor showed up as expected, quickly fixed the problem, and that was that. It took almost a month for us to get the problem resolved.

Greg ** help me so more with everything I asked. I recommend for his service and him for going out his way for me. If there is any special reward and monetary reward he would be the person.

The technician was on time and completed the job as requested.

Once I got ahold of each other he came right out and did a great job.

Tech was knowledgeable and he knew what the problem was.

The technician was scheduled quickly. However, the issue was NOT resolved.

Very friendly and knowledgeable plumber. Unfortunately Choice always provides the cheapest replacement materials and every repair still costs me extra $$$

Friendly, professional and fixed all issues. Very satisfied.

I was told that since I am transferring from AHS my account will be active immediately. But taking too long to reply me

They came out and ordered two parts. They came back out and decided the compressor was bad.