Choice Home Warranty Reviews

The initial appointment took over a month to happen, but we got a very good technician. Our follow up appointment for the actual repairs still has not been scheduled. It's been two weeks since the initial appointment. We understand it takes time but this is a constant pattern with Choice Home Warranty.

This is my first claim using CHW. The referral to the repair service was fairly quick. Although the The Clockwise Plumbing response was delayed for a day, service technicians (Gary & Eli) were very courteous, professional, and gave helpful preventative advice. I had read some of the reviews and didn't expect too much; however, the Overall, excellent service.

Within an hour of filing a claim, a service repair company picked up the job. Within 1 1/2 days, the heater was fixed. The repair went quickly and a part was reinstalled. The technician arrived promptly and explained what was going on with my HVAC system. He had a replacement part in his truck. Within an hour, the system was running well. Thank you.

The technician was very knowledgeable with the issue I was having. He explained everything in layman's terms so I could understand. I was very happy with the outcome of this project. I hope to use him again if the need arises. It is helpful knowing I have my major appliances covered if the need arises.

Very dissatisfied regarding CHW not approving to fix my heater which needed two replacement parts to get hot water as soon as possible. After having a warranty for so long. Paying out of pocket as a widow on a fixed income was truly unacceptable for me to consider recommending anyone. Your policy should be evaluated not as a one size fits all. After speaking to a supervisor I was given some help. I should not have had to pay for another heater so that I could have hot water of the holiday. Very dissatisfied regarding this matter.

Michael of Airborn Service Plumbing arrived early, proceeded to diagnose the faucet problem as he explained his logic reasoning and within a short time discovered the blockage of a filter in the connecting hose causing the problem. He also discovered a potential problem which we might have suffered with our dishwasher and corrected it. He is the best.

I can't complain about the the company. Y'all understanding about things that don't go right and y'all correct the problem. The person that I talk to were very helpful with answer my question. It have been good being with y'all. I would be glad to tell anybody about y'all and how good y'all are. Keep up the good work.

I submitted the microwave claim on the 10th, no one came on the 13th, I reported it again on the 14th. No one came. I called and the rep said 24-48 MORE hours to respond. I asked to speak to a manager and she intentionally hung up on me. I called back 3 times and finally got a manager that helped me. Finally on the 19th the technician from Whirlpool came and said the part is no longer manufactured. It's been 3 days and still no follow up. It’s the 23rd. Awful!

So far this year I had issues with my shower system not working properly. I got it repaired very quickly. Before this I had issues with my water heater and was able to get it replaced promptly. They have been quick to react to service request and send the necessary personnel to get the job done.

The two men that were sent to our home yesterday, were very professional. Upon entering our home they took their shoes off which I did not expect and I told them that it was alright if they did not take them off. The work they did was perfect. I would recommend Choice Home Warranty to my family and friends. Thank you guys for a job well done.

Service representative came a day early. Mr. ** unstopped the bathtub, ran water to let me see water moving freely and it doing so. Mr. ** was pleasant and he explained to me the problem. After he was done I asked for a receipt for service fee $85 and he said, I would receive it by email. I have not. I want a receipt, please reach out to the contractor. Thanks

My call was answered promptly. Very nice lady took my info quickly. She was very friendly and explained what would happen next. She gave me a chance to explain everything. She made sure I had paper and pencil ready. And then gave me my claim number. Repeating it for me to make sure I had it correct.

I had a wall microwave completely stop working. I was only offered $199 the WHOLESALE for what they called a 'COMPARABLE' replacement. The lowest price on a replacement unit was $850 + $300 for the trim kit to mount unit in the wall, not including labor to install! This company no longer has technicians available, thus the reason a $199 voucher was offered. I escalated the situation to a case mgr but was told this is the best they can do & the resolution is per contract. I find this unacceptable and do not recommend this home warranty, nor any other company.

Very Informative assistance with choosing my home warranty coverage. The coverage options were reviewed very well in detail. Personnel seemed to be very knowledgeable and informative in reviewing all the options. I hope when I need coverage it will be as good as the assistance was over the phone at the time I purchased to plan. Thanks.

Microwave heats well 2 out 3 times, but you never know when it doesn't until you take the food out and have to put it back.

The experience was ok. The plumber was flexible with my time frame but my toilet seat was cracked and when I asked about it he said no they don’t fix that. I asked him to please check and he didn’t. Another issue I had was that he didn’t take credit cards. I think we should be notified if someone comes out to do work and doesn’t take credit cards.

We have been first SEARS, then Choice Home Warranty customers. We have waited up to a week for service a few times, but we have NEVER been disappointed in the repairmen who have come to our home, or the quality of their work. Twenty years of service without complaint. We both remain happy and confident in the Choice Home Warranty service.

Even though my claim has been denied because the parts for my front load pedestal are no longer available, I would recommend Bradley Appliance Repair to anyone. Brad is fine technician and very honest. And Lori called me this morning regarding the claim, which was very efficient for a small company.

I now have had to enter a NEW Claim because the pool equipment is leaking (badly) after the repair was done to the pool pump. I never had leaking issues before the repair and now I'm told it's a "new" issue. All of the issues should have been investigated and repaired the first time.

Appointment was very easy to set and service rep that came out was great. My washer could not be fixed and Choice made a offer for replacement right away and it was a fair amount but I think it is insane that it will take up to a month to get a egiftcard. This is all electronic and should only take a couple of days at most. Now I cannot even shop for a new washer for up to a month and then wait for delivery. Looks like I might have to wait to next year to do laundry.

All your representatives did an outstanding job. They were very helpful and listened to our needs and concerns. Outstanding customer service skills were exhibited by all. We were very pleased with our claim result. Their concern for us was apparent in the manner that their voice tone came over the phone. Thanks for such good service.

High View Plumbing sent Greg, plumber to fix the leak. Greg was professional, helpful and knowledgeable about the plumbing issues. Greg had been here recently to fix a problem in our half bath. I knew when I saw him that he would do a good job for me. He fixed the leak in our master bathroom where the leak was and now everything is fixed! If I have any issues with plumbing I would like High View Plumbing to come fix any problems that I have!

This is the 2nd time making a claim with Choice Warranty. I am a first time homeowner and that comes with a huge responsibility. Fortunately I chose this company for extended home warranty and I am so grateful I did. The both times I have had an issue a tech shows up the following day, and my issue is resolved in days! I'm looking to extend the service if given the option. 100% recommend.

I had an emergency water leak. I was going to call a plumber as I needed the issue resolved quickly but figured let me see if Choice will work out. Within 20 minutes of submitting claim, a plumbing company was on the phone with me letting me know they would be there within 2-6 hours. They came within 2.5 hours and had the issue resolved in about 40 minutes. Thanks again to Choice for miraculously saving the day!

The technician was great!! The communication with Choice Home Warranty was awful... After denying a claim for $156.00 dollars for stupid reasons, and then me asking to cancel my membership... thus they approving it immediately.... What the heck!? No... I would definitely recommend the tech, but not Choice Home Warranty.

Our microwave went down and the next day someone was out looking at the problem. After an hour troubleshooting and trying to fix it, they needed to order a part. The next day we got an email offering money to just replace the 17 year old appliance. We accepted that offer, found a new microwave at Best Buy and we lived happily ever after. :) Appreciated the prompt service, quick decision making and reasonable resolution.

The guy was on time. He informed me as to the problem. Found out that everything was not covered by Choice Warranty. Had to replace everything out of my pocket. The guy was very pleasant and professional. Enjoyed having him take care of my garage door opener. Not sure why I'm still using Choice Warranty. They don't cover anything. That a person can use. Still waiting on a different claim. I'm sure they won't cover that either.

Smart Choice Heating & Cooling Services was the company to fix my heater. The Tech was Aboel that came to repair the heater. He called to let us know that would arrive to our house between 3pm to 8pm, but he was here by 3:40 or so. Again he called to say he was on his way to us and gave a time he should arrive. Great customer service from the start to the end. We have had some very bad companies sent for our claims and most were not good at customer service nor professional. In fact I have a old water heater that had to be replace and the company left it there. So Smart Choice was great and want them to fill all my request for heater, A/C and/or water heater repair and maintenance needs.

After telling a salesperson calling me at 6:am and telling them I was unable to talk about it and could he call me back. He refused to take no for an answer. And was very rude with his comments. When I had time to talk about it I called back and talked to a better salesperson. Since my purchase I have been set email 3x a day

Sometimes the claims process is good but there were times I've had issues. When our furnace broke down in the middle of the wintertime, they said somebody would get here in about a week. But it might be cold in a week in the middle of the wintertime so I had to hire somebody to come out and do it. After arguing with Choice a number of times, they did give me some money to pay for the repair. Recently, I had a refrigerator claim where the magnetic seal came out and then the other door would close on it and seal the refrigerator. They weren't gonna pay for that and I had to challenge that too. They were saying it was not mechanical but I said that it was. It was a metal piece on a hinge and it was mechanical and it was broken. It wouldn't close all the way when we close the door where it was supposed to be, the way it was supposed to work.

We live in the Kansas City, Missouri Metro area (28 min to downtown) - We filed a claim for our freezer not freezing and making a loud noise. Opened a ticket 10/30/24. They scheduled a technician to come out. He didn't show up. We called the company and he came out the next day. When he was trying to figure out the issue he pulled up YouTube on his phone. He had no idea how to fix it. He said, don't put much in it and it should start freezing. UM WHAT? It wasn't even very full. Well when he filled out his report he only mentioned the noise. Long story longer - we called and had to have them come out again. Of course he was a NO SHOW. Then the next day the company said, "We can't reach him either, just have CHW send someone else".

Thoroughly checked the fridge and was able to identify the problem - which wasn't the one we had anticipated. Was then able to make appropriate repairs which, so far, have proved to be what was needed and completed to our satisfaction. Clean worker and explained to us exactly what he had done. Be very happy to use his services again.

I was amazed by the fast service I received. I emailed my service request in the early morning and before noon, I was contacted by the plumbing company and an appointment was set for the next day! The technician arrived on time (actually ahead of time), and worked competently replace the Moen shower valve. Work was cleanly and efficiently done. I am very pleased with how both my home and me was treated.

I was happy with the plumber. He was quick and kept his appointment time. He cleaned up everything after he was finished. Things went smoothly and I would recommend his services to anyone needing a plumber. I don't know what else to say but service was professional and prompt. I would use his services again if needed.

Though initial response and technician diagnosis went without a hitch, the eventual denial for authorizing repair of the refrigerator interior led lighting was not what was expected. Contract specified in clause C7 that ALL refrigerator components were to be covered. Using an arbitrary interpretation of clause E10 - Electronic or computerized energy management or lighting and appliance management systems... dispute of claim was denied. Therefore I will obtain requisite parts and perform the repair. This is not the first time a "loophole" was used to deny a simple repair. Still waiting on claim update from the Choice case manager and the scheduling of technician to accomplish approved repairs. Having paid good money for this warranty agreement, I was not expecting this turn of events.

Reimbursement for money spent for a replacement/repair issue should not be based on prior approval from CHW since, in most cases, this is an emergency situation and there is not enough time to go through the claim process before the replacement/repairs are underway or completed. I am very disappointed with myself for not reviewing the fine print and with CHW for making it more difficult to have repairs/replacements done in a timely manner. I hope that CHW reviews that policy in regards to reimbursement since most of us purchased the insurance for just such emergencies.

Thankfully it turned out to be a GFI that had tripped. Your automated phone system was not easy to work with. Then saw email the next morning on who would be coming to my house and no one contacted me on whether it was a small problem or not. Also no one informed me that service call would be 100 not the 85 I thought it was. Lady on phone told me that some calls won't come out for less than 100. Would be nice to know.

Michael was professional and personable! His appearance and manner was commendable and it was a pleasure engaging with him. He is definitely an asset to the HVAC company represented for this service call. Although I am disappointed in Choice regarding covering failed items, it is in no way attributable to the excellence of the technician.

Mason's Air Control came in and quickly analyzed the problem. Gave me good advise on how to resolve my problem. I felt like they took great care in assisting and educating me on what was going on with my unit. I would definitely recommend and use their services again. I felt like I could trust that they cared about my home's safety.

This response is our request to look at our washing machine that is not working correctly or not at all. We are not sure yet. Choice response was very quick and that is appreciated. We look forward to meeting with the technician this afternoon and see if we can get this resolved. So far so good.

The pumping company called OSP Plumbing took its time to respond with a date and time (a week after the claim was placed). The window of time for the work was from 8am- 12, while Choice Home care was 7am- 11. The company got a little testy when I called to confirm window of time and would not tell me a more specific hour.

He and his team were very professional and were flexible with rescheduling the time window, which was important for getting my kids on time from aftercare. They were persistent and determined to identify with my heating system and remedy the problem. If I happen to have another issue arise with my heating system I will request their services and hope that Choice sends them again!

CHW stands on business. I made a service call on SUNDAY Nov. 17, 2024 and by Monday Nov. 18th, they emailed me a technician would be out Tue. Nov. 19th. Very impressed with speedy service. It's ironic, the person that referred me to them passed away.

Upon the observed stoppage I immediately called Choice Warranty to set up a case and get a repairperson. Note, I live approx. 7 miles from a larger populated town that has plenty of plumbers. Upon repeated inquiries (approx. several days) Choice could not find a plumber. I called a previously used plumbing co. and they had a plumber in my town finishing up a job and sent him to my home, where he fixed the problem in less than an hour, Choice emailed me and gave a date of Oct 26 for the repair. Since I did not adhere to their protocol for using a technician without their approval. Choice initially said they would not pay any portion of the plumber's fee,. Under the circumstances they relented and are giving me $150 (I paid the Plumbing Company $295).

I am extremely pleased with Choice Warranty. It’s easy to file a claim and the issue was resolved the next day! I highly recommend. The technician that was sent out to my home was amazing as well. 5 star service all around. It was easy to file the claim and Choice Warranty resolved all issues in a timely manner.

A constant leaky kitchen faucet Late at night to find water leakage on countertop had to resort to turn supply line off, at times it would stop on its own, then it would start again, I call about it once before, but it had stop, 2 weeks went by it Started all over again

The determination on rejecting this claim is disturbing in the facts I will discuss here. The shower pan drain is leaking that's a given. Which the tech was sent out to repair & was & would to be covered under the policy! Fact. With this fact, the tech was unable to repair the leak as it is under the shower pan. Now you refuse to stop the leak, as which was the initial goal because it is under a none covered item is ridiculous. There is no other way to stop this leak through the warranty then. I ask to re-review this case and hopefully will come the understanding that your initial findings are that it is a leak, the policy covers leaks! The fact that it can be fixed under the pan! Then by all means, fix the leak.

Technical seemed competent and professional. He lives 4-1/2 hours away and he was anxious to get on the road, so he failed to leave me a model number and serial number since he took the box away. I called him and asked him to text it to me when he got home. I has not done that. I also left him a message that the sensor kept on. No response back. I guess he felt that when he left my home he was done with my job

I was very disappointed with Choice because my HVAC unit was not working well. They said that they didn't cover that and I was very disappointed because it wasn't like it was a month after we took it out. So, it was 10 months or so. But the best thing that they were able to do was once I paid off the HVAC, they gave me $400. I like that Choice has coverage of the small things. But when it came to my HVAC system, they didn't.

The heat in our house was not starting up properly and needed a qualified service to come and fix the problem. We have had CHOICE HOME WARRANTY for several years. Whenever we had a problem with any of the covered things in our house we just had to call Choice and then had it assigned to a service that had qualified technicians who specialized in any issue we’ve had. All we paid was a small fee for the call no matter the problem it was the same fee. The Technician we had this time was knowledgeable and very pleasant explaining it to us.. I recommend CHOICE as a good choice to have your home covered.

This is the second time Kintex Plumbing has come to the rescue. Jose was the technician who came both times. He’s wonderful!! And Kintex has responded quickly to both calls. While he didn’t have the right size disposal with him, he gave me the option of immediately having a smaller unit or waiting a short time to get the correct size unit. I appreciate that he gave me the choice.

Choice Home Warranty had a lower payment per month. Submitting a claim was easy. Also, the initial claim representative was a good experience. The contractors are fine if they know what they are doing. But most of the time, they do not completely fix what needs to be fixed without me having to pay out of pocket. I had a bad experience with Choice fixing my air conditioner. They did not totally fix it. I ended up paying out of pocket for one of the repairs. It went out in the month of June, and still is not fixed to this day. When I tried to resolve the issue, Choice said I would have to pay more money out of pocket and they would not fix it. I still get the service and pay for it but I want to cancel it. I just haven't because I've had some personal issues.

Had an excellent service starting with a claim to the issue resolution. All is taken care within 24 hours. The technician from the third party company FarmulaOne Air and their customer service is excellent. I don’t even have to pay for the part that was replaced in my furnace. I certainly recommend to go with Choice Home Warranty if you’re not currently using it.

I have been satisfied with my experience with Choice Home and have referred at least one of my friends. Sometimes it does take a little longer than I would like to get someone out to my house but all of my experiences with providers have been positive. The fees seem to fluctuate so that could be tightened up for budgeting purposes but all in all I am satisfied.

Fortunately, I have not had to use CHW very often but the two or three times I have had to use CHW worked out well. Two weeks ago I had to use you because our microwave stopped working. Thanks to CHW we are dealing with Lowe's to acquire a new one, this has not gone as well as I had hoped but it is working out. Thank you for a fast response and we should have this resolved as soon as we receive our Gift Card from Lowe's.

CHW assigned a factory authorized technician who quickly diagnosed the problem and CHW handled the claim quickly with the funds to replace the old microwave. CHW will issue a gift card in the amount agreed upon for us to use to purchase a new microwave. Technician was prompt, patient and efficient.

Yes I would recommend Choice Home Warranty to my family friends and my clients. I am a Realtor and I recommend my client add a Choice Home Warranty to their purchase of their new home. Groves Appliance Repair is an exceptional company because of people like Ashley and Brandon are AMAZING!

Am 82 yrs old and manual things I used to take care of are no longer an option...so my warranty is really a commodity now..Good thing I signed up for the long run....Still not used to having to call for little things. Have not had luck with bigger problems...

Reported a claim (1st claim) on Monday evening, here we are Wednesday afternoon and still haven't been contacted by anyone about issue. I'm glad it's just a water drip and nothing more serious. Previous home warranty company would contact me within a couple of hours of submitting a claim.

Bruce ** was professional and not pushy. He explained the policy clearly and asked if I had any questions. We had another home warranty but it did not have the coverage this new policy has. If and when I need to use this policy I hope everything is handled as professionally as my first encounter with Choice Warranty.

Do not get Choice home Warranty, stay away! This company is a total rip off. Every single claim we submitted, they denied. We’ve had issues with our pool pump. They denied it. We have an issue with our upstairs heating unit, not turning on. So we paid the $85 for a technician to come out and he didn’t fix the problem. He actually made it worse. Now we have a loud noise coming from the attic and it keeps us up at night. Choice home warranty, still denied the claim, even though this was the fault of the technician. So not only does my heater upstairs does not turn on now. It makes a loud noise. This just does not seem fair at all. Please take my word. Do not trust choice home warranty. They are a fraud.

I always read the reviews of any vendor who Choice selects to send to my home. After reading the reviews posted by other Choice customers for SEBINO, I was worried. I must say my experience with them was the total opposite of everyone else. They were punctual, pleasant and professional. They got the work done in a timely manner and I am very pleased with their work.

The agent Seth was very friendly. Gave us all the options available to him to offer. Price is very reasonable. We’ve never had a home warranty so we can’t say anything about service yet.? We will have to wait and see for our first service request. We’ve seen reviews that they are on top of it.

I was very thankful for this service. Your representative Oscar was very helpful and informative regarding utility service startups. I would have had to initiate these services all by myself, which would have been very time consuming and daunting. I truly appreciated his input and suggestions. He did an excellent job!

They have found a way to NOT honor every claim that I have ever made. I bought an older home, so I bought a warranty. This company says that they cover old appliances, systems, etc. That has not held true. I have submitted claims for old systems and newer appliances....nope...not covered for one reason or another, even with maintenance records. Having this service has been completely useless to me.

Technician was very knowledgeable and extremely patient with me. He took his time and took care of everything I asked him to do. After doing everything, he went to every room and made sure that each radiator was on. I'm not happy to have to keep on typing because my description is not being accepted although the count is over 328.

I don’t like the amount of money they offered me to replace my dishwasher. The amount does not cover the cost of buying a new dishwasher. So I disputed the amount and they said, "That's all we can give you." They based the amount on a 15 year old machine. You offered $246.00. The cheapest dishwasher at Lowe’s is $297.00. Plus you do not cover installation, that cost is $200.00. I am not happy!!!

The repair man who came yesterday did a great job. Was very nice and finished his work in a timely manner. However we have been without a dryer for 5 weeks and without a microwave for 4 weeks. We were not told the co pay had increased from $65 to $100 for each of the repairs. We called many times during this period and have never had to wait this long.

Phone contact only with him... called and texted several times before getting a response back... concerning a recent or invoice of what service was done and payment... refrigerator is working ok at this time... no problem. Finally received invoice... Call Choice Warranty...was told they have no control over the service person. They were no help. However got everything straight after about 3 days after service.

I feel that the salesman was very aggressive. I plan to reestablish my membership after the warranty expires on my house. He kept pushing until I finally agreed. I found Choice to be very helpful in the past but don’t need two warranty. I hope this works out well. I still think that the individual was not listening but the offer was very nice.

Michael quickly made analysis on furnace and thermostat and installed replacement parts. Very thorough and explained everything. Most professional. I would recommend this tech and company for future HVAC requirements. They were timely and did what they said they would do. What else can I say. The service was most effective.

Outstanding service. Chris was very professional from the start. He identified himself at the door. Explained everything in detail after his analysis. His expertise made the job seem simple, making the appointment quick and easy. Truly a great asset to your team. Would personally request his service if another situation arises. Thanks.

Home Warranty is prompt and courteous to deal with. They send qualified professionals to do the work who keep you informed of the whole process. They have had to send a repairman to my house twice now. They repaired my hot water heater, and they're in the process of replacing my icemaker. I would recommend them.

I am pleased with my first time with the people that we sent out to fix my garage door opener and heating unit. Both men were professional and courteous. They arrived and fixed my problems in a timely manner. I am pleased with Choice Home Warranty in getting my problems solved.

Our disposal starting leaking out the bottom on a Sunday. I filed a claim online, and had a appt scheduled for 48 hours later and was notified via email within a few hours. The Plumber completed the work very quickly and was very professional. The replacement was handled with no issues. Great service, and I would highly recommend this company.

I put in two work orders with Choice, plumbing issues was fixed same day, Light fixtures replaced within a week. Overall, I had a pleasant surprise. Vendors were super polite and helpful. I highly recommend Choice as your go to, for home warranty. I plan to be with choice for the long haul.

I contacted Choice about my Whirlpool refrigerator ice maker not making ice. I received a text next day from a technician to come out and check the problem. He notified me by text when he was 15 min out. He arrived within the window of time given. He was polite and thorough in discovering the problem. A part had to be ordered. It didn't take long and the tech returned to replace the part. He was respectful of my home and very courteous.

I received special care from the sales representative. My sister advised me of her satisfaction with Choice Home Warranty & the savings comparison she had done. I called and was very pleased with the special handling I received. Am looking forward to the change from my former warranty company. Saved $$ & lowered the copay!

I contacted Choice to purchase a home warranty as a house warming gift for my son. They called me relentlessly after I made my first contact and before I made a decision. They made promises pertaining to coverage enhancements when the house exceeded their limit for square feet. When I received the policy, nothing we discussed was described, as I insisted. I called multiple times and they tried to increase the price based on the size of the house, even though I was very honest from the beginning and they quoted me a price based on factual details. I continued to call demanding a corrected policy based on quoted pricing. I was told a manager would get back to me. It never happened. They pulled a bait and switch and ignored my attempts to resolve the matter. I finally called one last time to cancel the service. I wasted hours of my time trying to fix this for my son. The worse experience I have ever had with a business.

I'm a new customer who hasn't used your service yet, but your representative Bruce was more than helpful setting up my account. He was able to give me the latest promotion which saved me money compared to the plan I had with another company. I look forward to being a satisfied customer.

Unable to rate your creditability until I request service. I had American Home Shield for over 15 years however, the quality of the technicians sent to address a repair need left a lot to be desired. Some of the vendors were totally unqualified to work on the appliance that needed repair. Hopefully, the service companies you contract with will prove to earn a favorable rating when I need service in the future.

The agent was very helpful and polite. He understood my problems with the pluming and let me know that I would be contacted within 24 or 48 hours. My wait time was only a couple of minutes to speak to a representative. This is the second time that I am having help from Choice warranty, I am very pleased with them.

I would highly recommend Williams Plumbing and Fuse HVAC Appliance repair. Both gentlemen were friendly and knowledgeable. They got the job done quickly and neatly.. The hot water heater was replaced within three days and the dishwasher was replaced within four days.. I did not expect everything to be done so quickly. Great job Choice Home.

I have been pleased thus far with the service I have received from Choice Home Warranty as well as the technicians. I believe I subscribed to them in either 2016 or 2017. I would and have recommended Choice Home Warranty to a friend. Choice Home Warranty makes it easy to figure out where to obtain service.

I just got off the phone with Ms. ** of Choice Home Warranty and she refused to refund the $1485.00 I paid for a 3-yr warranty. Her company refused to fix my Amana refrigerator and the technician Juan ** of Universal Repair in Garland TX charged me $85 and said he would order the parts and return to fix my refrigerator. I never heard from him again. Choice Home Warranty stood by him. He turned in a different report that is only visible on their end of the website. I cannot see those notes when I log into my account with them. I have requested a refund repeatedly. I do not want another technician sent by CHW in my home again. I have not been able to use their service and they have decided to keep my $1485.00.

A friend of mine recommended Choice and the first time I used it, they were responsive. The technician who came out for the service did well, which was why I renewed. I jumped on the bandwagon when they were offering a number of years and I wouldn't be going up on the service fee for a while. So, that was another incentive for me to extend my service with them. I had one experience when it took a while for the technician to call me to schedule something. But that was it. I hadn't had that particular technician anymore. Choice is a good home warranty service to invest in. I've only used the website twice and the first time that I did, I didn't have a good experience with it. But it has been a couple of years ago since I used the website and it may have improved.

Had our semi-annual central a/c maintenance last week and was told Freon level was low. Called Choice Home Warranty and they had someone out the next day. After testing the unit, they determined levels and pressure were fine. Saved over $200 by checking with Choice. Sometimes the appliance need not be repaired or replaced and just need a second opinion. Well worth the cost of the deductible.

I have been with Choice Home Warranty for several years now & I have had better service with them than American Home Shield. Choice Home Warranty is quick at selecting a good technician to come to your home & fix the problem. I am very satisfied with Choice Home Warranty & I most definitely would recommend them to family & friends.

The technician for Rockin W Repairs LLC completed all sheetrock repairs efficiently and did a great job. He was punctual on arrival time, very professional, communicated clearly what needed to be done, worked efficiently, and was service-minded. We will definitely seek his services if future CHW Claims become necessary.

Good afternoon, I called and asked if I would receive the $75 + 1 month free as I saw from the email sent to me. The salesperson said yes and that it will be $50/month. After I provided my card he was rushing me off the phone and I asked was this total inclusive of the discount and he replied only the $75 off not the one month free because I was paying monthly not annually. I will be calling to ask for a supervisor!

I haven't heard anything from you re: fixing my furnace. Nor have I paid been anything. Pilot lights but it won't carry over to the burners. It's getting cold in GA and it would be swell if I had a working furnace. I'd appreciate anything Choice could do in the immediate future

The technician called and let me know what time he would arrive. He was on time and quickly diagnosed the problem. Said he would need to order the part and would let me know when it came in. He called me back the next day and said they would return on November 20th to install the part.

We have had to use your service in replacing something in our central air and heat. The work was done timely and your tech Gregory ** was very professional and explained what and why he was doing what needed to fix the unit. He cleaned up any mess and replaced everything back as it had been before.

Service was great and the response time was a lot faster than I expected. With my previous warranty, it would take 3-5 days before a technician could respond out no matter what the issue was. I would recommend have the technician provide a receipt for the service fee so homeowners could use for tax purposes. Awesome service provided.

HORRIBLE! I would not recommend it. My dishwasher has been broken since October 16th, and no one has yet to come out and fix it despite multiple attempts. They won't even offer me a refund, just a fake apology like they care. My faucet broke as well. I filed another claim, and the tech stopped responding. 2 broken appliances cost $150 (2 service fees), and I am still required to make monthly payments.

Mountain Side Plumbing, owner and tech Josh ** was prompt, maintained communication pending his visit, did an excellent job diagnosing and resolving the problem. I was impressed on his ability to resolve the issue quickly and expertly. He is an asset to your organization. If I was to ever to hire a plumber again, he would be the person to call. I will certainly give his information to my friends.

We've had no heat for over a week. Furnace needs replaced per technician. Haven't been kept informed of progress by the Choice company. Still don't know when the work will be done. Have a 93 year old living here with medical issues. Have explained the situation to 6 different employees and a supervisor and problem not solved yet. Very dissatisfied.

The cooling and heating system on the 2nd floor of my home wasn't working, Mr. ** of the Johnson Builders came to my house and fix the system in no time. He did an excellent job. Good work. I was very pleased with their services. He even found areas that needed to be closed properly, that wasn't done right by the previous repairman.

This is a mixed bag review. Choice home warranty initially assigned a tech to my claim that never showed up, so my claim had to go through another tech assignment process, ultimately leaving my furnace out of commission for an entire week, rather unhappy about that part. The second tech who was assigned to my claim was absolutely stellar though. He identified the problem within a few minutes, was quick to grab the parts needed, and had my furnace up and running in no time flat.

I filed a claim for my A/C Unit. I was treated very well when I called in my claim. I was treated very professional. He seemed to be very concerned about my problem, and he wanted to really be interested in my predicament. I am concerned that this problem that I have may cause a fire. Not sure, I really need it fixed. He seemed very concerned for me.

I’ve been stuck with this company for 6 years—don’t make the same mistake. They rely on arbitration to avoid accountability, deny legitimate claims, and offer disingenuous customer service. In one case, they refused to replace a failing motor in our heater because it hadn’t “completely failed,” leaving us with sleepless nights and a hefty service fee. In another, a septic issue left our home unlivable for over 10 days. Their only solution was a $150 voucher, forcing us to pay most of the cost out of pocket. Even if I hire my own tech, they’ll only consider reimbursement after a month—if they approve it. Save yourself the frustration and expense—avoid Choice Home Warranty at all costs.

The person sent to repair my appliance was very pleasant and knowledgeable. He also was right on time for the time we scheduled. I don’t have anything else to say other than he explained to me that this was the first time he dealt with your company.

Professionalism and knowledge of the causes of the problem associated with the warranty. The attitude of the staff and assistance provided by the office staff was above par. It is hard in today's time to find a company that is as good as its word. I give Choice Warranty an A-grade for their promptness in solving my problem.

I am very happy Chris called at the right time, I did agree to purchase the Choice Home Warranty at $43.75 a month, you said you would send me a hard copy,, and email me a copy, I am not able to print at this time. I look forward to getting the hard copy from you. I did pay the 1st month and agree to pay $43.75 each mo. on policy # **. Thank you Chris.

I met Richard and he was informative and pleasant. I bought the program and as soon as something goes wrong I’ll let you know how they respond! I hope they will be as efficient as Richard was at selling me on the idea of signing up. Month to month is a great option.

The young man David who came to fix my heater is very knowledgeable and malicious at his work. Very nice to have around, my 3 dogs even liked him. He explained to me, everything he had to do, my heater had mold in it and he told me how he would clean it and to cost to me. It looks like new, he did such a wonderful job.

The handle on my microwave is broke and I wanted them to fix it. But they wouldn't because it didn't have anything to do with it working and I can still use it. I was afraid it would break clear off but they showed me it still can be opened up even if it does. So I'm good to go. I will use it till it blows up. Thanks for your help.

Aloha, Teresa really made the decision to purchase a home warranty easy. She provided all of the necessary information to ensure I was ready to make the decision to purchase a plan. She clearly answered any questions I had to ensure my anxiety or doubts were resolved. Mahalo Nui Loa Teresa.

I have been a Choice Warranty customer for several years now. Every time I have placed a service call they have been very helpful in getting me the most reliable company to do the work that needs to be done. Thank you.

The technician was good and very knowledgeable. He stepped right in and discussed the problem with me as I told him what the furnace was doing and stayed around and tested it to make sure it was working correctly. Choice need to set up quicker appointments, instead of 5 or 6 days the line.

STAY AWAY!!! The tech said my Heater unit is over 18 years old and needs to be replaced but he was told from the Choice Home Warranty rep that they Just want him to fix the broken parts. That's ridiculous. It's an 18-year-old unit and the technician refused to fix parts on a unit that old. Now I'm stuck with no working heater still!! What's the point of a home warranty If they won't honor replacing appliances?!?

The electrician, AMJ Electricians, listened to our concerns and was able to provide a remedy to fix our issue. He spent time troubleshooting the issue, while others may have left not being able to duplicate it. I am happy with the quality of service and the courtesy provided by the contractor.

My washing machine was determined to be unrepairable, and it will be replaced by Choice! My subscription with choice has been truly a positive one over 7 or more years! While times change and prices have continued to rise everywhere, Choice have remainder affordable and professional! It's a wonderful necessity!

I had a slow leak in my hot water tank, Choice sent OSP to determined I needed a new one. Choice approved and OSP installed it in a timely fashion for which I was very grateful. I called OSP this morning as they have to arrange for the city of Las Vegas to approve the installation and sign off on a permit. Hope that will be accomplished today.

How informative the person was and how he answered all my questions so that I can understand everything to the best of my knowledge and he helped me to find the best discounts for me and my family and I loved that he also told where I can find more information if I need it and that put me at ease through this process.

The technician was polite and took his time to examine the dishwasher. However he told me to continue using it because he had fixed part of the problem and ordered a part for the rest. When I attempted to use it the results were the same. I had to call him to let him know the problem still exists.

We've had Choice coverage for at least 10 years and have had excellent response from them for several problems. They've lived up to every expectation we've had for coverage and then some! Thank you for all of the help you've provided over the years and we can heartily recommend them!! Choice Home Warranty is, without doubt, one of the best investments we've ever made.

I had a great experience with Robert. He was very informative and answered all of my questions with patience. He made me feel comfortable, and I made the decision to join Choice today because of him. Also, I will make sure to speak to friends and family about the great service I received from Robert today and if anyone of them are interested in joining Choice, I will be sure to send them to Robert.

My three failed appliances (over 8 weeks) were repaired quickly and efficiently, but I'm puzzled over the fact that all three technicians were dispatched from another city, making travel time and distance (and cost for them) unnecessary. And the timeline for the scheduled repair was much longer than it would have been if someone from my city of residence had been dispatched. Just seems like a very silly arrangement.

I reached out to 3 or 4 companies to get pricing and plans to make a decision for what my wife/I would use. When I gave my contact information to Choice to get the price online, I was immediately called. I told them I was doing my due diligence and would reach out for clarification if needed. Since then, I have been called no less than 9 times and texted 7 times. After the 2nd time, I was assured I would be removed from their automated follow up system. After the 4th time, I asked to speak to a manager and was put on an automated line for 15 mins and eventually hung up. After the 5th day of calls/texts, I am blocking each number and now writing this review as my only recourse. This is going on abusive and something is wrong if 4 separate employees have assured me the contact would stop and it happens again 1 hour later.

Victor was punctual, friendly and knowledgeable. He had my oven fixed quickly and correctly. He kept the area clean and did a great job. He had to travel 1hr and 20 mins to come out and I am so thankful for that. Now I can use my oven for Thanksgiving.

Appointment made on 11/1 for 11/6 between 8-12. At 12:20, I received a call from the technician asking me what the problem was with the washer. The form I completed online indicated the problem but I told him it seemed to be an issue with the push button start. He asked me to take a picture of the service tag and send it to him to see if he had the part. He told me he didn’t want to come out if he didn’t have to. He had to order the part and the new appointment was made for 11/12. The technician who came out to install the part, different person from who I originally spoke with, did a great job. I’m just unhappy that I had to wait almost 2 weeks to get the problem resolved.

Clothes washer stopped working. I called Choice Home Warranty who sent out a Technician. He told me that Choice would be contacting me for a settlement because he couldn't repair. Next day I received an email claiming that this is not covered and I had 7 days to appeal which I did and spoke with a Norlie ** a representative of Choice. Her words were denied denied. She told me to read section A paragraph 2: "Become inoperative due to normal wear and tear." I requested to speak with someone else. She told me no one else to speak to. Why have the insurance if this is there out.

This claim was for my microwave. You determined that it would be replaced. I tried to go to the start the process and it says the process has been completed. I hadn't even opened the email until just now. Again, you want to give me a Lowe's card, however, Lowe's is the most expensive option for buying appliances, so I prefer a check.

Service technician was professional & courteous.. Repaired issue quickly. Was in & out of home in under 30 minutes. Glad I used them, would recommend them & use again if needed. I always suggest having a home warranty for these unexpected repairs. Glad I chose Choice Home Warranty.

Hello, I want to point out that since Choice could not provide a technician to come and unblock the stoppage I had in my drains, they allowed me to seek my own and then get reimbursed. Unfortunately, I will not get a refund, that is awful and bad customer service on Choice Warranty's part. The technician I chose, were friendly, informed me of available time slot due to last-minute notice. They came and ensured I was able to use my bathrooms. Especially me having IBS and 2 small kids at home. I will be considering changing to a different warranty company soon.

Satisfied with the fact that Choice was able to quickly assign a service provider to come and take look. As a result of the technician's analysis, it was recommended that it was best to replace the dishwasher (Bosch 800 series) than to repair. Of course I was not expecting to get anywhere near the amount it would cost to replace my same model but I was expecting to get something where I could buy something average. They gave me a $246 Lowes gift card. The cheapest dishwasher at Lowes is a Hotpoint for $270 (on sale), and this does not include installation or haul which adds another $250.

We had our dishwasher repaired by independent vendor because Choice couldn't get one here for 2 weeks from out of the area so they said we could choose our own and they would reimburse our out-of-pocket. We sent them all the necessary documentation and it got lost so my wife just got on me about where's that reimbursement check and we called him and they said, "Oh well we don't have those invoices on file. Please send them and we'll get you a check" and that was in September this year. Now we just had to resubmit them and they're telling us it's going to be 14 to 30 days before they can get a check to us which to us is kind of a crock because they've already failed to reimburse us for months.

I wasn't too happy with the automated claim process and almost didn't see the reply text to tell me I'd be hearing from High View Plumbing the next day. But the young man who represented their company and replaced my badly leaking garbage disposal was wonderful. He called me when he was on his way and quickly and efficiently replaced the bad appliance. He was very nice and helped this old woman with another minor task while he was here. I'd highly recommend Kaden and High View to anyone in the Forney/Dallas area.

We have had Choice Home Warranty since 2016 and have had claims before this one. Each and every time they have produced exceptional resolve. We have recommended this company to others and will continue to do so. Thanks Choice Home for being there when we need you. That means a lot.

When I arrived home to meet with the technician, I did not like the fact that he was parked in my driveway verses parked on the street. Therefore, I could not park in my usual spot in my driveway. I had to tell him to park on the street. When he arrived, he did not introduce himself which I thought should have been the first thing he would have done.

We had to wait one week for someone to come out. A lot of food was lost in this time. Technician was in and out in a matter of minutes without explaining anything except to wait a few hours for fridge to cool. We are into the next day and fridge is still not cooling. This is a major inconvenience and disappointment.

Very professional staff with this company. Employee, management are very helpful and prompt in regards to my service needs. Compare to other warranty companies, Choice Home Warranty Company is the best by far. I'm so glad I chose this company for my home

Hot water pipe under the sink was leaking. The plumber fixed it in about ten minutes. He called me about thirty minutes before his arrival. Arrived on time and left the area very clean. Excellent job. I have used this service about six times in the past four years. All the technicians have been top-notch!

Dave from Lee Enterprises arrived Saturday morning for an appt to check why I have no hot water. He checked out the thermostat and wires and reset the system. He walked thru the house to the kitchen and bathrooms and I am now receiving hot water throughout the house. Very knowledgeable and friendly. I would recommend him anytime. Thank you

I was very pleased with my Water Heater Replacement it was installed within 4 days of my reporting it to Choice Warranty. The installers were very professional and answered any questions I had. This was the first claim I have made with this company, I was happy with the whole process.

I have a leak in my Plumbing, in my basement. I've contacted a plumber. They will be here on November 22nd. It is difficult for me to find a plumber. I've contacted a plumber located in Wytheville, Virginia. I'm located in a rural area. I sure appreciate Choice Home Warranty working with me..

Called Choice, they assigned a technician. The Company they assigned called and ask for a model number from the machine, I was unable to provide. I called Choice and told them. They said it was assigned and the technician was scheduled. They were a no show for the appointment, no phone call, email or text. We called Choice again and another appointment was scheduled with same company again with same results, no phone call, email or text. I canceled appointments and stayed home to wait for someone who never came.

My furnace went out yesterday. The coldest day of the year so far! I immediately called Choice Home Warranty. They had a technician out here early the next afternoon. He was very nice and courteous, and answered all my questions. Shortly thereafter he texted to let me know that my claim had been approved and the furnace will be replaced.

I was having problems with my furnace running properly. I called and reported the problem. They came to the house the following day. The technician found the problem and fixed it. I now have a warm house and am very pleased with my experience. The technicians were very friendly and helpful.

Submitted a claim for a leaking expansion tank, it was approved and a service provider accepted the job. He arrived and submitted the request for approval. Shorty after it was denied because 'it wasn't due to normal wear and tear. He clearly stated it was normal wear and tear on his submission. When I spoke with case manager she said the denial was wrong and the tank simply isn't covered. I asked why it was even listed as an option to click, didn't really have an answer. Fairly confusing at this point. She was very professional and since I had paid the service fee for a denied repair, and it should have been denied when submitted, she paid the $75 to the provider. I told I was using the same provider that day as the issue still needed fixed.

I wish the plumber could have found the leak but we tried everything. Too bad it was only after he left the one thing we did not try or think of is what caused the leak. It was the drain, not in the tub but the drain under faucet that catches the overflow.

Stefan was very professional and knowledgeable. He explained everything to me and was a good listener. I look forward to having him do the work for me on my refrigerator. He was very customer focused and followed up with me via a phone call. He is an asset to Choice Warranty. This was the third time I had to have someone come to my home about the same problem, and Stefan was able to diagnose the issue and provide a solution to the problem.

One contractor didn’t pay payout money from Choice Home Warranty. And they owe money $2555. I was worried about that. Choice Home Warranty helped me collect money back. I appreciate it and am so happy. And They are good service and responsible for it. I recommend the company to friend and family.

Put in a claim and technician was out to look at refrigerator the next day. I was shocked because didn't expect such quick service but was for sure welcomed. Assessed quickly, ordered part which arrived within 4 days and fixed once part arrived. Refrigerator is back to normal and functioning like nothing was ever wrong with it.

The Service representative was knowledgeable, professional and personable. He did repair in a prompt and efficient manner. We were impressed with how he addressed our problem. We made a claim with Choice Warranty and they sent out Clockwise Plumbing. We are pleased with both companies for their promptness and actions.

Service tech was here on Thursday. Choice approved repair. But have not had a response from contractor to set a time to come back out. I have sent them a text but no response. Would you be happy? I am waiting.

Luis came to my house. Check my heating. Was very professional. Very knowledge. Took his time. Explain to me the situation. I recommend him in the future with any problems with my home. The company is very prompt. Within a couple days I had a technician over to my house to get service so I do recommend Choice Home for any repairs that need to be done.

I reported a sewer line backup in my basement. Fiore sewer service came quickly and resolved my problem. The technician quickly assessed what needed to be done and got right to work. He was prepared with all of the tools needed to perform the task at hand. I was very happy with the service he provided. I would request them for my future sewer clearing needs.

Extremely easy to make appointments using the online system. A repair technician was assigned rapidly. Technician, Frank, called prior to arrival. He was very experienced and diagnosed the problem very quickly.. Installed replacement part in minimum time. Machine has returned to operating condition. We are very happy with the overall experience.

I really liked how I could schedule my own appointment date & time. There were no hitches along the way, I set the appointment & the technician even came 1 day earlier. He called us the day before asking if we would be home & he could come by then. It was perfect! In the past there's been too many cancellations & reschedules & no shows. This was perfect & the technician was accurate & repaired the problem quickly. I really appreciate him!

Somewhat disappointed in the service company they sent out. It took a week for them to arrive the day. They sent the appointment for between 11 and three. They actually did not arrive until about 5 o'clock. No phone calls saying they would be late. A little better communication would've been nice.

This company took too long to find me a plumber so I just hired someone myself because water was steady leaking in my ceiling. Now it doesn’t look like I will be getting reimbursed for the repair because they have all these strict rules about get the repair authorized before they fix it. They took so long to find plumber. I had to find one myself.

Choice Home Warranty has been "ok" for me in the past. Earlier this year, they replaced an A/C unit for me -- great, I thought! It turns out that the installation was completely botched, and the vendor is no longer reachable. The way it's installed presents a safety issue -- but after multiple attempts to ask Choice to fix their issue, they will not escalate my case to a manager/supervisor, and they say that there is nothing more that they can do for me. I mentioned to them that this is a safety issue, needs to be repaired, and they tell me that they are not responsible for their vendor's work and I should call their vendor. Their vendor is no longer reachable and out of business -- this has created more headaches and cost for me.

I spoke with your claims department on Tuesday and a claim was submitted. A technician came by on Wednesday, looked at the heater and said he would let the claims department know. If my claim was correct they would authorize repairs. It is Friday and no repairs have been done.

The only problem was finding a time that was possible. Once that was confirmed, the technician called in advance, arrived on time, did the work quickly and efficiently. He was courteous, polite and did the job well, explaining what was wrong. Excellent service. Job well done, would highly recommend this repair company.

Request for service submitted on Saturday, 11/9, response received within an hour that the work order would be assigned. Within 24 hrs notice received that a contractor had been assigned and shortly after we received notice from the contractor that we were scheduled for Monday afternoon. The contractor kept us informed of his arrival time and arrived exactly as scheduled. Part had to be ordered, job completed 11/15. Communication with contractor was excellent, keeping us informed of all aspects of job. Professional, friendly and courteous.

I had a claim that was denied. I really appreciated the way I was able to appeal. The process quick and easy. I believe I was treated fairly and my case manager heard my side and decided to cover my claim. I am a long time customer and very thankful!

As an 75 year old consumer I tried the “online” application and it was a process that I had some difficulty with. When I had entered all my information and just wanted to read the “warranty language” I tried to go back to agree to it and lo and behold all my information had disappeared. I’m sure it was only because I didn’t understand the “online” process due to my advanced age. So I called to main telephone number and everything was corrected and settled within minutes. My suggestion: if you’re not comfortable on the computer “online” process make the phone call. It is so much easier and far less time consuming.

My claim for an electrical switch to be fixed was denied because it was not due to fair wear and tear. Every need won't be due to fair wear and tear, but to honest mistakes, and I believe that reasonable mistakes should be covered (at least earnestly considered) especially for the rates that I pay. If I called in 10 claims a year, of course that would seem suspicious. Also, reporting a claim causes one to be cautious because what is reported will be used against the customer to not pay the claim. Very disheartening.

I am happy that we had Clinton work on our washer and dryer. He is efficient at diagnosing the problem and was back to resolve it promptly. Looking forward for the credit so we can replace our washer. Thank you for the excellent customer service, we are a happy customer.

Great, showed up on time and was in and out in just a few minutes. Very knowledgeable and courteous and explained exactly what was wrong and showed me what he did to fix our problem. I would recommend your company to anyone who owns a home. You made the entire process painless and easy. Making the claim was easy and only took a few minutes.

Jesse came on time yesterday, explained to us about the reasons of bathroom faucet knocking, dripping sound behind the wall. He promised to give me a report online. We are still waiting for his online checking report I didn't see it yet. Please provide the inspection report so we can keep a record for us. Thank you!

A service professional contacted me to explain about your Choice Home Warrenty coverage policies and pricing. After speaking with Shawn for a bit, I feel that he was well informed about the services and home equipment/items covered through Chiice plus various pricings. Additionally he assisted me with a senior/disabled discount which was helpful in my decision to try out your service coverage. The quality of professionalism Shawn expressed during the phone conversation, was polite, courtious, and helpful in answering my various questions to better guide me toward my ultimate decision.

Tech very kind and he was knowledgeable of the issue. He had my dryer working in less than 30 minutes. Payment was completed and receipt came in email. The area was left clean and service was amazing. Service was called in and completed within 48 hours of warranty work being submitted. Thank you for the rapid response.

Great service, my 20 year old washer broke and the service tech came to see if it could be repaired but due to discontinued parts it could not be. I received a notification the same day of how much the replacement credit was and I scheduled a call for the next day to discuss payment options. The credit did not cover the new washer I have to buy but covered a large chunk of the new washer. All in all great service every step of the way!

Unfortunately it takes too long to receive the reimbursement ecard. I was told I would have to wait 3 or more weeks to receive. In the meantime I do not have a dryer. Unacceptable when since this is an ecard should be able to receive same day approved. The gentleman that came to the house was professional and I appreciated that. But waiting this length of time is not right.

Choice Home Warranty denied claim for the broken gear on the garage door opener, they sent a technician who added things that were not necessary to increase the cost of repairs and that CHW knew would not cover and would serve as an excuse to deny the claim. After trying to make them understand that the problem was the broken gear, they offered to send me a check for $190 if I paid the $1000 cost of the repair to another company or if I wanted to use the company they had sent, they would send the check by $190 and I had to take the remaining $810 out of my pocket, that sounds like a scam right?

The technician quickly and accurately assessed the problem and made the needed repair. We appreciate his on time arrival too. Very good communication before and during the repair process. Polar Air is highly recommended. Thank you for the prompt, professional service.

Repairman stood me up the first scheduled appointment. He was late the second appointment. When he finally arrived he did get the repair done and I believe it was repaired correctly. His English was pretty broken but we communicated okay. All in all, it worked out okay.

The technician was on time, promptly diagnosed the problem and was very knowledgeable. He also gave me information to keep my unit in working order. He cleaned up and left my work area spotless. Would recommend and gave me tips on cleaning my unit and the product to use without damaging my unit. Gave his business cats if a trying isn't up to snuff.

This is the third time a claim was denied. The previous claim took over FOUR months to repair my stove. The technician repeatedly did not show up and did not answer his phone or respond to text messages. The current technician was fine but Choice Home Warranty denied my claim again!

My call for a claim was quick and accurate, however I wasn't sure the automated system understood my explanation of the claim. But the human rep assured me the claim was understood by the system! The system was repeating my every word for clarity. Personally, I don't like talking to a machine! But I got through it.

When we told Choice we needed repairs, two techs were sent to our home. They assessed the situation, charged us $150 for the service call, and worked on the repairs. The work was unfinished, because they needed an additional replacement part, which we believe is under a separate parts warranty. The service technicians were great. But Choice then told us it would not cover the repairs under our home warranty, indicating the service report was insufficient to justify the claim. The head service tech said he submitted reports to Choice 3 times, and he had no idea what else they needed. The 3 stars is an average of 5 stars for the techs and 1 star for Choice.

My dishwasher was broken and I called Choice Warranty to come out and fix it. Someone came out and seen the problem and see it could not be fixed so he told me the best thing to do is to replace the unit. So he sent it in to choice home warranty.

I submitted a claim on Monday November 11th. for our leaking toilet. I didn't get a response from Choice Warranty, about an appointment until November 13th. The technician came out on Thursday November 14th. When the technician came he was very accommodating and repaired it quickly. He was very nice and efficient. I would recommend "Open and Flowing" to my friends.

The technician that came out last year put the wrong Spring on my garage door. Instead of $65.00 the cost to repair the problem cost me $678.00 plus the $65.00 fee. I am not a happy customer of CHW. It seems that every time I submit a claim I end up spending much more out of pocket.

The plumber did an outstanding job fixing my toilet. He arrived on time, worked efficiently, and demonstrated exceptional skill in diagnosing and resolving the issue. Not only did he ensure the repair was thorough and effective, but he also took the time to explain what went wrong and how to prevent future problems. His professionalism and attention to detail were evident throughout the process, leaving everything spotless and functioning perfectly. I couldn’t be more satisfied with his service and highly recommend him to anyone in need of plumbing expertise.

Thomas was our technician from Keep it Cool Air and Heat. Was efficient, knowledgeable and kind. He arrived when scheduled, and kept us informed. He gave a full explanation as to the problem and got us up and running quickly. I would recommend this company and Thomas for AC repair when needed.

I am extremely pleased with Choice Home Warranty for their quick response to my electrical issue. They promptly connected me with Alltypes Electric, an excellent company that exceeded my expectations. The job was completed efficiently and competently, showcasing professionalism and expertise. Additionally, the customer service team at Choice Home Warranty was friendly, helpful, and made the entire process seamless. Highly recommended for their outstanding service!

Replaced opener and did great job when it was found it could not be fixed. Technician was on time and replaced and did great job. We are very pleased to have it working. Very pleased with the job. Definitely would recommend Choice Warranty. Thank you. Have a great day.

It took them from Nov1 -Nov 14 to come out. I had to called everyday nearly. I am disabled with lung disease. I explained and after asking to speak to several managers they helped push it forward. Finally Nov 13 a nice young man texted and said, "I will be there at 7:30 in the morning" and he was here at 7;30. I was so pleased with him very professional. Everything was great moving forward. Thank you HCW. I highly recommend you get more help. You are true to your word.

They have not approved any claim in years! Waste of money! Read the fine print, they will get out of any claim! Last claim was washer agitation, said it wasn't normal wear and tear! Ridiculous! HVAC issue this summer, took a week to get anyone there and of course denied!

After being a customer of CHW I was shocked and appalled how Choice will do just about anything to not pay for appliance repairs or replacement. I choose to share to bring awareness that someone may benefit and not be fooled or as completely dissatisfied as I am. I filed a claim on my refrigerator that was making an unknown noise. The service provider came out on a bike in work out clothing. This provider had no tools of any kind and stayed in my home less than 15 minutes.

The technician was great, he checked my refrigerator and made sure that everything was functioning properly, he explained what he was doing. He kept everything clean. I appreciate that he put everything back together. He was Very courteous and nice. The service was fast. He arrived in the time period quoted.

Very polite and knowledgeable. Was not very happy on how long it took for me to get someone out to my house to look at and fix the problem. Call Choice Warranty several times and could not get a answer on when the contractor would show up. Was told when I took out the policy that I would get a contractor to contact me within 24 to 48 hours.

Friendly, Knowledgeable, Professional. Found the problem very quickly. Easy to talk to and explained everything to me. You're lucky to have an employee like him. In this day and age good, honest, reliable, hard working individuals are hard to find. As I said before you should consider yourself lucky to have him

I reported a claim regarding my stove top. An appointment is scheduled within 4 hours. It is Thursday so the appointment is scheduled for Monday. I will have to wait and see on Monday what the outcome will be. I will be able to comment further after the job is completed.

The technician that came name was Will. He was prompt. Knew his job. Friendly and very professional. He was very efficient with what he was doing. We had conversations while he was working. I recommend this company for sure. Probably the best company that I’ve ever worked with. He did a great job.

The word is Choice warranty do not hire a big company for repairs you use individual. The individual that was sent to my house to repair the icemaker. Had no idea what he was doing. It would take me a whole page to explain him trying to fix an icemaker. I think that’s why the whole refrigerator now is not working. The adjuster solve the refrigerator problem by going me $1000. To replace this refrigerator cost about $200. I’m out $1000 because of the first repairman you sent.

Ryan was very knowledgeable and friendly. He was well spoken and easy to understand. Answered all our questions and concerns. We felt confident in choosing your company. The previous companies I called did not offer what yours did. Also previous companies I had difficulty understanding their representatives. I don’t to do business outside of America.

Staff was very helpful in setting up appointments and very courteous. Explained how the process worked gave information on how to view appointments on computer. Our problem is our washer and dryer not performing properly. Appliances are 12 to 13 years old with rust and other items not working very well.

It took almost 2 weeks (12 days) to get someone out here!!! Try living without water for that long!!! The technician that came out, came out the day after he was contacted by you. It took you that long to find someone? This is the 3rd time I have used you with similar results. And you only pay $500 toward a new well pump!!!! Your competitors pay $1500!!! I will be switching back to American Home Shield immediately!!!

Master bathroom on the second floor is leaking on 11/02/2024 into the kitchen (Which is clearly plumbing system issue) which I have taken insurance. Technician came to home after 11 days (11/13/2024) and he told me he need to cut the drywall to access and fix the standing shower pipe and he told me he will get the permission from Choice Home Warranty. Today (11/14/2024) choice home warranty denied claim (it has been determined that the shower drain is leaking due to physical damage and needs to be repaired). which is not true. Choice home Warranty doesn't want to pay the claim and simply blaming us. Even technician didn't say that it is physical damage. Now claim manager is calling and saying that she will pay 117$ (after claim denial - I see clear intention here to want to pay less money to the claim) for this and rest I need to pay. As part of insurance I need to pay 65$ and rest they have give to technician. Please don't buy this insurance. You will regret later.

The technician arrived on time, although I said to call not text, but they texted anyway. He was friendly and completed the job very quickly. It still runs periodically, but I assume that’s normal. I hope this job was completed as I don’t want to think he didn’t do it correctly. I’ll know when I get my bill. Thank you for always having my back and getting a technician to me in a timely manner.

Satisfied with the service. The account rep was very friendly and helpful. She went over discount options which allowed for substantial savings in the long term. Also went over the coverage and service fee. I am satisfied with the coverage and cost. I will recommend this to my friends and family.

We live in the exurbs uphill from Denver. It took a while to line up a tech, and I had to resubmit the claim, but Choice Warranty came through in the end, and will be replacing our tankless hot water heater. We appreciate the work Choice did on our behalf.

Good price. We'll see how the service goes. We have not had Choice long enough to evaluate it objectively. Hopefully they will be better than American Home Shield. They became truly awful to deal with. I would never recommend American Home Shield to anyone. That's all I have to say for now. I will repost after I have any interaction with Choice

I spoke with Clarence and he was very helping with helping me decide if I wanted to use Choice for my home warranty and I made the right decision. I could have chosen many other companies but I really like Choice options and the price is AMAZING. I look forward to using Choice again.

Called a claim for a problem with malfunction of stove burners and a broken kitchen faucet. Only complaint is that claim was on same date and was told I would be charged for separate claims. That would tell me I’d be paying for more than half of the claim cost. Seriously thinking of looking for other coverage.