Choice Home Warranty Reviews

Mark from Clockwise Plumbing did an amazing job. He was patient and trustworthy. My daughter was sleeping AND WOULD NOT answer the door. I let him in and he did the work. Daughter still did not wake up. Returned 3 days later and replaced my hot water tank and same issue. Daughter did not wake up.

Precision Garage Door, came to the house the same day I called them. Their technician was very engaging, professional and took time to answer all of our questions. I used the self reimbursement process with Choice Home. Even thought this was not covered by the homeowner's policy I am so glad I Precision Garage Door.

We have been customers for a few years. The techs that are sent are always professional and knowledgeable. We have had multiple appliances and plumbing repairs. Appliances are not built to last and having a warranty helps. Choice is responsive when we reach out.

Thanks for prompt and excellent service. The appointment is scheduled next day for garbage disposal issue. Scheduling is so easy and the servicing company called the next day for appointment scheduling: with all the claims the scheduling is faster and the resolution as well.

Took almost a week to get a tech. First one never showed up. Heritage Mechanical Services showed up and the young man did as great job and was very polite. I strongly recommend Trent **. It is so hard to find a good plumber these days. I hope I can continue to use these guys.

Great repair person, polite and very well knowledgeable, figured out what was wrong in a very short time. He will return to complete the job after getting new parts in a week. He was on time and kept in contact with me on his arrival, he returned everything back to when he found it.

Tech was really outstanding. He took his time to diagnose the issue properly and performed other preventative maintenance as part of his service. His knowledge, professionalism, patience in answering questions are truly impressive! High quality service!!!

Recently experienced an issue with my air-conditioning system, which required recharging to restore proper performance. I filed a claim, and a technician arrived within two days. The problem was promptly resolved, and my AC is now running smoothly. When you are covered by Choice Home Warranty, any problems that occur during the warranty period are handled efficiently, allowing you to get back on track quickly. My AC issues were addressed to my complete satisfaction, and I am grateful for the excellent service. Thank you, Choice Home Warranty.

The repair was within 45 minutes. The garbage disposal was replaced with a new one, removed all the old parts and installed the new one. I am yet to complete the registration of the product, as I don't see serial #, model # on the product. I contacted the contractor who came and haven't heard from him.

I am sorry this warranty company is a scam. I have a $1000 appliance that stopped working. It took three weeks for a service person, handpicked by CHW, show up. I tried to get CHW to find another service person multiple times, but they would not change the appointment. The service person showed up and determined two parts were needed. It took three weeks for the parts to come in. Then, it took another two weeks for the service person to return and put in the parts. Yup, that did not fix the appliance. One week later, CHW notified us that they would not fix the appliance, but would cut us a check to buy a new one. Well, they gave us under $350.

I was happy with the quick response to my claim. My issue with my fridge at the moment has been resolved. The only issue that is not fixed is my temperature light still flashes for some reason. I have been satisfied so far with the kind and fast service offered by Choice Home Warranty.

At first my issue did not seem to be going very well. Parts were on back order for almost 2 months. However, this got resolved quickly and I had my dishwasher working in about 3 weeks. So overall it turned out to be a good experience. I would recommend this company.

Customer service person was knowledgeable, nice, and help me add on a product that was supposed to to be on when I first got Choice, this is why I left the last time, but he took care of everything….Rather talk to him than that AI that kept repeating questions like I wasn’t saying anything, but this is the new normal but I don’t like it, LOL….Other than that the real person I talked to in customer service was awesome.

Very Misleading. Your agent tried to bait and switch me into a 6 year plan. I then told him to just forget it. Then I checked my credit card and it had been charged for $528, when he told me it would only be in the mid $400's. I'm not impressed with your "PRESSURE" tactics. I told him I wasn't interested anymore and I would look to other companies. But then I still get charged? WTF!!!!

The plumber was friendly and his work was quick and efficient. He resolved the problem which left us satisfied with the outcome. The best thing was that we were able to get an appointment within a adequate time. I would definitely recommend this plumber.

It feels like it has been non-stop harassment with the phone calls from Choice Home Warranty to get me on the phone to sign me up for the service. The reps call from various numbers that always come up as spam on my phone. Even when I look up the number online to see where it is coming from, it says it is a robot telemarketer. The person I spoke to was VERY pushy in getting my service, and was annoyed that I did not immediately commit and provide my debit card number. His answers were generic. Was he even trained? Fortunately I know what services I am looking for with home warranties and the price was right, so I went ahead and signed up. If it weren't for the right priced, then there is no way I would have elected to sign up with Choice Home Warranty.

I purchased a 3 year home warranty including pool from Choice Home Warranty. June 2nd 2025 I filed a claim that my pool motor and pump worn out and it is not working. They took two weeks to send someone to assess the damage and I paid $85 deductible. Next day warranty company terminated the pool tech and started looking for someone else. After a few days they sent someone else to assess and he never submitted paper work, I wonder it was purposeful or not. In the meantime my pool turned green. I took the option to hire someone else on my own as they allowed. Choice home made me pay for it again.

Choice Home Warranty has the worst customer service! Beware of this company. Not only do they cover nothing after we pay the service fees, they also won’t give me a refund to cancel! Don’t trust them!

It would be better if the customer was able to write exactly what the issue was regarding instead of having selections listed for them. Also shouldn't have to wait 24-48 hours to see who your provider will be. This is not good in cases of emergencies.

Amazing experience with Choice! I like Choice and have them for all of my houses. But this was exceptional service. 9:00 pm a leak started in the kitchen below the bathroom. The claim was submitted and by midnight, we had a claim number. By the morning, they had issued us a plumber that would arrive by 11 am. Premium plumbing and septic arrived on time and took care of the busted gasket. They were nice to my renters. We are now waiting on the next step which is the ceiling repair.

He called to say when he would be arriving, and arrived in the time he stated. He was professional, came in checked the garbage disposal. Tried fixing it, still didn't work. Stated I needed a new one; he went to his truck to get the new one. Came back in and installed the new one. I then wrote him a check for $100 deductible.

We live in Texas and our A/C went out at night. We opened a repair claim. 24 hours later and still no repair. We contacted a repair tech and he had to replace condenser motor in 103 temp. They won't reimburse us $588 for the repair. We are dissatisfied.

I reported my broken microwave to Choice Home Warranty and they responded very fast. The tech arrived within a few days to diagnosed the problem we were experiencing. The unit was beyond repair, so they offered us an amount to purchase another unit from Lowe’s, which we accepted and now our new microwave has now been installed and we are enjoying it. The whole process took less than 10 days and we are satisfied with the service we received from Choice Home Warranty.

Fast diagnosis once he arrived which I appreciated because I had to return to work. Ordered the part that he needed and and now waiting for part to be delivered to me which benefits me and I will call and schedule a time for installation when it arrives.

Our technician, Jason, from ReKey, was extremely helpful and accommodating to our needs. We had a vacation planned, and he was able to come out to our new home to Rekey our doors prior to us leaving. He provided great customer service and was very professional.

Every time I've had an issue it has taken them a week or more to find someone to take the repair. They wait too long to pay repairmen. If you take the reimbursement option then you wait 40 days for your money. This is totally unacceptable. They promise they have so choices of repairmen when in actuality they have none in my area.

I was very pleased with the representative that I talked with. She was very thorough and helpful. I had called previously but was not happy with the voice assistant. It took my information and never explained the next step and left me on hold for over 20 minutes with no response. Not acceptable.

This is the worst company I have ever dealt with. There are extremely long waits to get a technician. The technician scheduled an appointment weeks later and then sent a notice just 15 minutes before saying he was busy. They don’t care that customers are without water, showers, and toilets during the summer. Customer service over the phone is poor. Many promises were made in a contract, but nothing was delivered. No refunds. I would never recommend signing a contract with this company.

Just bought my house in April 2025, had to make a claim for my ac in June. They came, said I only needed some freon. Had to call again in August, told the ac is shot. Will honor warranty stating it wasn't maintained properly. We explained that we just bought the house. Their answer was nothing we can do about it. What is the point in buying a warranty when you buy a house if they don't honor it. It is not our fault what the previous owners did. DO NOT USE CHOICE HOME WARRANTY. We are now fixing to be out nearly $20,000 to buy a whole new ac and heating system. Choice Home Warranty needs to do better.

Warranties are honored quickly. Staff is polite and are quick to resolve issues. I've been with this company for several years now and they always take interest in what your problem is and appointments are quick with short wait times. I would recommend to anyone seeking extended warranties on household appliances.

Perfect and prompt problem-solving. The technician arrived on time. He was very knowledgeable and perfect in his work. A completely satisfied. Also, Choice Home Warranty is an excellent choice. I am with them since many years. I have referred Choice Home Warranty to my family and friends.

This company was excellent with their communication. They responded very quickly to schedule the appointment. In fact, they responded within 2 hours of my request for the warranty. The tech, Joel, was knowledgeable and courteous. We would definitely use them again.

I wanted to thank you for sending me the air conditioner, repair Vendor. He was extremely courteous, great communication, and prompt on timing. He was able to quickly troubleshoot the problem and get it repaired. I highly recommend him. It's not easy getting a vendor up to the mountain areas; in conjunction with that, it's been extremely hot.

I was having some issues with my plumbing in my house and, I filed a claim for it to get looked at and it was denied at first, then I had a conversation with a case manager about my claim and I was thankful they approved my claim. Home repairs are expensive and I rely on the home warranty I have when there is an issue. I truly appreciate how they worked with me to get the issue resolved.

The two different technicians that came out were awesome. Choice Home Warranty and the way they handle some of these claims are terrible. They don't really wanna pay customers for their systems or appliances so you get very little money. And why does it take 30 days to get payment for a appliance that they're replacing. So the customer is stuck paying for the new appliance until they receive payment or go without that appliance if they don't have the funds. That's really messed up.

Choice Home Warranty is great! Every time I submit a claim, the problem is typically repaired within twenty-four to forty-eight hours! I am recommending this company to any and every homeowner. The techs they contract with are very knowledgeable. I’ve contracted with CHOICE for YEARS!!

I made an appointment but had to cancel. Both processes were quick and easy. Home Choice did an excellent job. I will always utilize Home Choice. This is the third claim I have made this year and the experience has been excellent. I would recommend Home Choice Warranty to family and friends.

WeFix appliances technician was by far the best we have had with Choice Warranty. I would call them even without the warranty. Came on Monday to evaluate my dryer and returned on Tuesday with the parts and repaired it. I would recommend this company to all my family and friends,

I have had Choice for about 4 years. The two claims I have are due to the fact that I am moving to a new home. I was very pleased with the two different technicians that came out...one for my toilet, and the other for the garbage disposal. They were both pleasant and professional. My only issue is that I purchased a new air conditioner several years ago (and stupidly, I did not file a claim with Choice). I learned that my new AC is not covered because it was purchased after I enrolled in Choice.

Put in a request to have AC repaired. It took 24 hours before I received a response. The response that I received was for a technician appointment 1 month in the future. This is Not acceptable and I will no longer be using this service once the contract period ends.

We are fairly new to Home Choice, after being with another home warranty company for over 20 years. We submitted our first claim on Saturday. We were surprised that we didn’t hear from anyone for about 26 hours. We were informed, by email, when someone could come check out our AC unit which was 4 days after we submitted our claim. It’s hot in Texas, this time of year and we reached 88 degrees inside our house. The tech, assigned to us, did a great job. Fixed our issue and our house is cooling down.

Very very bad experience. If you want to have a stress-free home, avoid them at all cost. They tell you they will cover stuff, but they really will not. It takes over 40 days to resolve an issue. Customer service is very very bad. They don’t care. AVOID them. I wish I could sue them, but I don’t have time. Let’s petition to boycott them. I have switched to another company now, hopefully they are better.

The tech responding to this call called me beforehand to get an idea of my issue. Knowing what to expect he came equipped with the proper replacement part and proceeded to effect the needed repair. He was friendly and knowledgeable and kept me informed.

Bad choice to purchase Choice Home warranty. They just want to make money from you. They will try their best to denied your claim. I purchased 5 years home warranty. My AC stopped working last Tuesday, a very hot day. I called them and I was told to wait for next day. I received a email from their contractor technician stated their earliest day was one week later. I called Choice again because the hot weather and finally they agreed I may use a local technician. The local technician came and finally repaired it. Choice Warranty denied the reimbursement. Please be aware of Choice Warranty. Don't ever use this home warranty!

Since I applied for my home warranty with Choice Home Warranty I have been satisfied with the entire process of applying for the warranty program, calling the representatives and asking questions, to filing a claim. A great program for any home owner wanting to protect their home.

I came back from vacation and I found my son room flooded. I called and they came within 2 hours. They found the problem and fixed right away, they recommended me another company to help with the rest of the issues. The water damage almost the entire room, and the company crew take care of the rest. I’m very pleased with the service and the extra help.

Excellent job done by Saul. He plans to come back and complete the task. I would recommend him to anyone in need of plumbing services. It was a pleasure interacting with Saul. I am hoping he will stop by this week and complete the great job started.

Process to file a claim would have been better had I been speaking with a human instead of a computer or whatever that was. Had to repeat myself a few times. It would have sped up the process time of the call and would have been faster and more personable.

This is a scam and I will never recommend a home warranty company to any of my clients going forward. They take your money and then when there is a problem they say it was preexisting. They send technicians that ate not licensed to your home. What's the point if they aren't going to fix the issue.

It was easy to make an appointment but the appointment was two weeks away. I received an email giving me the date and time frame for my appointment. The day before the appointment, I received an email reminding me of my appointment with the correct date, but a different time frame. It was too late to call. The morning of the appointment I received another email reminding me and this time the time frame was what I had been given first. I called Choice and was told that I had to call VIA. I was given the phone number.

I have been thinking about home warranty for a while. Today when I called for a quote, Nathan helped me walk through my choices. He came up with a good plan that would fit for me. I have not been able to try the service as it has not gone into effect and I don't have any warranty issues yet.

The technician was kind, courteous and helpful. He was quick to, Complete his work and cleaned up after himself. When he sent his information for repairs to Choice Warranty l was surprised how quickly they responded. That had not been my experience with Choice warranty in the past.

It would of been nice if I was kept informed of what was going on. Person left saying he needed to order a part. Was not told if the part was going to be delivered to my home or his place. It would have been nice to know. I just feel people these days do not know how to communicate. Did not get a copy of paperwork.

Long story short. I sent in an online request for A/C repair on Sunday, August 3rd. Got a quick reply acknowledging my request and that I would be informed when a company was available. Well, Monday rolled around, Tuesday, Wednesday, Thursday and finally Friday, the day I decided to go up into the attic and see what I could determine. With the help of the internet, I diagnosed the problem and fixed it myself in the sweltering heat. I understand that during the heat of the summer, it is a bit challenging to find an available technician. However, companies like Choice Home Warranty should maybe offer an incentive ($) to the repair companies to take their clients more quickly since we are paying a monthly/yearly fee for service. Plus a deductible.

When you get Sebastian the Manager, he will give you extension ** and tell you he is a manager and when you go to follow up with him it goes right to a recording without ringing that says voicemail here has been disabled. He is even on line attached to the phone number that says he runs this scam. The claims dep't told me that's a sales extension. Because of this claims got involved and expedited my claim and it ultimately helped me get what I want. But once I am reimbursed because they can never find contractors, I will cancel so Fake A++ Sebastian doesn't get his commission. Run! First Home way better and for appliances, Asurion!

Gary **, Williams Plumbing Heating and Air was excellent. Got an appointment 1st thing Monday morning. Was in touch on arrival time, he was prompt. Very informative about the products (garbage disposal). I would recommend him highly. Also I like using services that are local to me.

The tech was very nice, and knowledgeable. He will have to come back in September so he can actually run the furnace. It was too hot to run it as long as would have been necessary today. There are many parts that appear to not be working correctly. He will get that straightened out when he comes back.

I purchased a Choice Home Warranty policy to protect my home systems, but my recent experience has been extremely disappointing. When my pool pump failed, Choice sent a technician who simply turned the breaker and pump on and off, then claimed the impeller was “warped from running dry.” No disassembly, no testing, no actual inspection. The claim was denied on that basis. I later discovered the contractor was not licensed in the State of Arizona to repair pool equipment, which violates state law. I raised this in my appeal, but Choice dismissed it entirely, saying it was “my word against theirs” and refusing to verify licensing. This isn’t just poor customer service — it’s a breach of trust and possibly the law. I’ve since filed complaints with the Arizona Department of Insurance, the Arizona Registrar of Contractors, and the Arizona Attorney General’s Consumer Protection Division for bad faith claim handling and consumer fraud.

My ice maker broke down, it took 4 days for them to ship, the gentleman told me that need a new motor, he will be back in 2 days, received a email from Choice telling me that was no cover because a seal in the door, paid 60 dollars copayment, last year I had trouble with my central air conditioning, the technician hardly speak English, never found the problem, I end up calling a local air conditioning guy, paid 650 dollars out my packet, when I told Choice was very sorry Sir.... Next year my contract expires. I will Never renew it.

Good experience with the handyman.. Only he needs some form of work order.. He needs a record book.. I am from “old school“…needs to prove to the company he was here..friendly, courteous, dressed appropriate, on time and yes I would recommend him to my friends. Approved by my animals!..

Very Happy with CHW. This past Saturday Top Tech HVAC came to fix my AC unit. Carlton worked with us to come earlier than the appointment was scheduled in order to accommodate us and he was Professional, Knowledgeable & Very Courteous. It was a pleasure doing business with him. He found the problem and fixed it promptly.

Excellent. The contractor was on time as scheduled and did a superb job of repairing my garage door. I give 5 stars overall. There was an issue with the price at first. He explained the parts the warranty covered and the ones that weren't covered and why. So overall the warranty covered half the cost. But I agreed.

My AC stopped cooling. Choice arranged for a tech to come to evaluate the problem. Even after I told them to bring a ladder because the unit is located on the roof they didn't have a ladder. I was still charged $100 even though nothing was done. This happened 2 more times when Choice scheduled 2 more techs. Finally, after calling Choice multiple times explaining their techs didn't do anything I insisted on calling my own tech who came and diagnosed the problem after going up on the roof using their ladder.

The service tech, Edwin, from Proper Heating and Cooling was excellent. He communicated excellently, was polite and helpful. He demonstrated expertise and spent the time to figure out the problem. He clearly explained the issue and the parts needed to get the job done - it was a job he had done many times. He was friendly and demonstrated empathy for our situation: 90 degrees throughout our home. Unfortunately, Edwin was not permitted to return and service our unit, which remain non-functioning now over a week.

Arrived on time. Was very polite and knowledgeable. First look and the technician knew what the issue was. The technician said he needed to order a part for the microwave. Very professional, would highly recommend to family and Friends. Keep up the good work

The tech was great. He explained what the issue was as he showed it to me. And he also explained the process of getting it repaired. Everything went smoothly. Choice Home Warranty was good in making this process possible. I would recommend choice home warranty, they keep you updated on your schedule appointment and give information on the technician to contact. The overall process is very easy and worth it. Again the technician was awesome and very knowledgeable in what he was doing.

I have believed Choice as a friendly and helpful entity. That's why I have faithfully recommended CHW to my family and friends. What I like is the hassle-free service I receive from CHW. The staff show empathy for customer problems. Obviously, one gets to involve CHW when a problem arises.

Last time I had a problem with my tankless water heater, it took a long time before it was fixed. This time, I commend Choice Home Warranty's quick response to my appliance problem. Two days after I notified them, BIDWELL APPLIANCE REPAIR came and fixed the washing machine, John, the repair man was prompt, very knowledgeable, courteous, and affable. I would highly recommend Choice Home Warranty without reservation.

Was able to set up an appointment with a plumbing contractor for the next day. Everything was done on-line with Choice Home Warranty (never spoke to an agent). CHW keeps me apprised with emails and text messages. I've only been with CHW since September of 2024, but so far, I've had 3 claims (2 for electric issues and 1 for plumbing) and have been able to get everything fixed with no hassles! After reading some negative reviews about the plumber on Yelp, I was a little nervous, but he was friendly and professional, and was able to get water turned on to my house until he returns in 3 days with the needed part.

Do not purchase, they are quick to sell you a policy but their claims department takes forever to respond! I had Choice for about 5 years in my last home and I would at least get my money back most years, so I did a 5-year contract on my new townhome with a $45 service fee. Every time we call them about the AC, they take almost 2 days to send a technician. I live in Phoenix, AZ, where temperatures have been 117 degrees, even a few hours without AC is horrible. I have to end up calling MY ac guy to come out and fix it, which is also one of their vendors but doesn't like to work for Choice anymore because he says they don't pay a fair rate.

From filing the claim, to getting my appointment set up with a technician was very simple and easy using Choice warranty. Our technician was very knowledgeable and did a great job! I can always count on Choice warranty to send out good technicians. I am very pleased with the work they did. I will be recommending them to all my friends and family.

Choice Home Warranty Review. I have been a customer for years, paying for multiple policies with the expectation of having peace of mind and reliable coverage. Unfortunately, Choice Home Warranty has been a constant disappointment. They find reasons to decline most claims, even when the issue is legitimate and clearly covered in the policy. You end up paying premiums month after month, but when you actually need help, there are endless excuses and denials. It feels like you’re paying for nothing. This is not the dependable service they promise—save your money and look elsewhere.

Big difference, they speak clearly, in English language, polite, efficient, and professional. I left FAHW after 3 months to fix AC unit, and 8 weeks and still no refrigerator. So refreshing to switch to Choice who was highly recommended, and less money for more service coverage. Think about peace of mind and switch to Choice. So relieved.

We called in about our leaking refrigerator. A technician came by the next day and fixed the problem within an hour. Overall, it was a fast and efficient service. We are happy with the results, and we can recommend Choice Home Warranty to our friends and family.

For the past two years I have wondered if I did the right thing in getting a home warranty from CHW…. NOW I know I did. My water heater began leaking and when I filed a claim online, I was anticipating a big runaround. Nothing could be further from the truth. I was contacted by a CHW approved plumber WITHIN TEN MINUTES! He just happened to be at the Walmart 3/4 mile from my house and showed up for an inspection in less than 15minutes. He was very thorough with the inspection and told me what to expect next; that CHW would contact me. They did, and within 30 minutes. A follow up email detailed my responsibility to cover any material expenses related to the free replacement of the water heater itself. That is only $345; substantially less than the $746.90 water heater by itself (including tax).

I'm a new client that just signed up today. Process was very simple and straightforward. As my appliances get older, it is imperative that we have a warrant or replace our appliances every 3-5 years. Representative was very polite and not trying to push something onto me that I didn't need.

I signed up for Choice Home Warranty expecting honest coverage and peace of mind. Instead, I got false promises, blatant claim denials, and zero logic. Claim #1: Our water heater started making loud noises. We paid the $75 service fee, and their own technician concluded it needed to be replaced (~$2,000 cost). CHW offered only $300, claiming “lack of maintenance.” We provided proof of maintenance just 4 months earlier — they ignored it and gave us a “take it or leave it” ultimatum. Denying a claim their own tech confirmed is a textbook bad-faith refusal. Claim #2: A few months later, the water heater completely failed. Another $75 fee. Tech confirmed replacement was needed. CHW denied the claim, saying we didn’t do the “previous repair” from Claim #1 — a repair they never paid for.

The technician arrived onsite within the appointment time. The technician checked my AC unit in the attic and then checked the unit outside. He diagnosed the problem and quickly fixed it. His service is excellent, and I would recommend him to others.

Excellent online service, and I am waiting for them contacting a provider and then contacting me for scheduling the visit. So, I am waiting for the technician to come to my house and check my living room fan because is getting hot and smells like burned.

SCAM! I have been with Choice Home Warranty and My Refrigerator temp began fluctuating temps. They sent a Whirlpool company out 5 times and was unable to fix or even diagnose. They finally after 2.5 months sent another Company. That Company did not tell us what the problem was, but there is a part that will fix it. Choice Home Warranty denied claim. They said it was the compressor. They will not cover it because the compressor would have been going out without us even knowing prior to the beginning of Coverage. This problem with refrigerator started 6 weeks after paying for coverage. So you can sign up for coverage and then if they think it may have been going out and even if there was no symptoms. They won't replace the part. I sure got scammed!

After several attempts to clarify my repair which included a new Nest thermostat I was misquoted several times by the contractor. He was very confused by what was covered and what wasn’t covered and I feel that he was trying to overcharge me. I was informed to send a receipt in for my own purchase of the thermostat of which you would partially reimbursed me. This has been dragging on for almost 16 days and it’s still not resolved.

He was on time, polite and prompt in his assessment of the problem. Looking forward to wed when he plans on returning to correct the problem. Hope that you are as timely in approving his recommendations. Thank you for your timely response to my problem.

Had some electrical issues, Choice sent an electrician immediately. He was very knowledgeable and fixed the problem within 5 minutes. Issues were really small. We used Choice in the past and every time with good results. They really take care of their customers.

Original AC problem repaired but next day the AC unit would not start. Still waiting call back from Choice. But it is as only been 1 hours. Original problem was leaking inside unit of heat pump. Clogged drain. Cleared and cleaned and auto off switch installed (at extra cost).

Choice Home Warranty has not met my expectations. They don't return call or emails. I have a open claim since June 15 to get my oven repaired. They chose Flamingo service which is by far the worse. They have cancelled 3 times and it has been 2 months and my oven is still not repaired. I asked for a new oven since it has been 2 months but they won't comply. I guarantee the management of Choice Home Warranty wouldn't go 2 months without an oven but apparently they don't care about their customers. I would not recommend Choice Home Warranty.

With a hundred dollar deposit, and with finances being what they are I’m sure that going with home choice was the best decision I've made since purchasing my first home. They were able to get me a quick appointment and the tech that came out was not only helpful but reassuring.

Khalid was very informative, friendly and personable. He seemed like a friend and did the work quickly. He educated me on what went wrong with my appliance and why and gave me pointers on how to troubleshoot minor issues to better determine what the malfunction could be if it happened again.

I have a Kitchen Aid refrigerator, Contacted Choice when the LED lighting went out. Very quick in contacting Sloan Appliance and they were quick to come out, checked, ordered the part and made a quick repair. Live in Gilbert, SC. Choice Home Warranty is great home warranty with reasonable cost, $45.00 per month for all my appliances.

I was extremely disappointed to learn that my warranty did not cover the repair at the time of the original service. The technician informed me that they needed to submit a claim to Choice and wait for it to be reviewed and approved before proceeding with the repair. Due to this inconvenience, I have decided to cancel my coverage.

The guy came and found the problem. He had to order the parts so it would take a couple weeks before he could finish. The parts arrived so I put them aside and waited until my appointment. Finally the day came and he arrived bright and early and installed the parts.

I don't understand, why do they take over a company from Canoga Park, for an a/c repair in Rialto, Ca. if there are many companies in the area, who fix a/c???? That's the reason, because they are going to come to fix my a/c next WEDNESDAY... It's ABSURD. Thank You. G.T.

The plumber came in a timely manner. Very professional. We were surprised to find out that the fee went up. Please notify us before a business comes to our home. This will alleviate any confusion in the future. Thank you in advance for understanding our concerns.

I had a bad water heater. A plumber was sent out and my claim was approved! Heater shipped and installed in a timely manner! Good experience with the whole process! I have used Choice Warranty for many years and have never had a bad experience! I would gladly recommend Choice Warranty to anyone!

I have tried to make a few claims, and am always told they can not find anyone and I can do a reimbursement but it is not guaranteed they will cover it. My ac stopped working yesterday, I have an infant, and it was 90 degrees in my house. What’s the point if you can never get anyone when you need them. Do better.

Choice Home Warranty had me scheduled the next day for a service call. The technician was on time and very knowledgeable. Dryer was fixed and works great. I highly recommend Choice Home Warranty for a home warranty program to cover everything in your. I have been with them over 5 years now.

The appointment was kept as scheduled. The technician was Professional, thorough & informative. I would highly recommend this company. If any additional services are needed I would be happy to have them provided by the same company. I rate them at 5 stars.

Multiple attentive responses for claims. Reliable company technicians. No hassle business transactions for claim pay-out based on percentage. Total satisfaction with phone contacts and email communications. Recommended CHW to family and friends. Great company for Senior Citizens.

I bought Choice Home warranty for several years, they are professional and take care of their customers. 2 days ago had a serviceman come fix our faucet. Arrived when stated, diagnosed and fixed in a timely manner. Very friendly!!! Very pleased and highly recommended.

CONS 1.} Did not get phone calls as promised, making planning difficult. 5 to 7 days is too long to wait for next appointment to actually get the parts installed. Ejector pump failure lead to sewage overflow, tech did a terrible cleanup. PROS 2.} REPAIR SUCCESSFUL.

Filing claim was easy. Technician arrived late from time window that was given, otherwise it was a quick assessment of problem and diagnosis. Waiting for parts and follow up appointment. All was good with the claim and appointment. Now waiting for part and installation and testing to ensure problem is fixed.

Thank you. The technician was Friendly and Professional and did a very good job. Since the repairs was completed the Air conditioner unit has worked well. The technician also gave tips on keeping the unit working in optimum condition. Thank you again.

AC not working properly, running constantly, not cooling, limited air out of vents. Tech came twice, checked unit, said problem was due to air flow. Less air out of vents now than before call to CHW. Unit ran continuously from 830 am-6 pm, only cooled 2 degrees in home!

I don't think a review would be appropriate yet. The job is not complete. So far I'm very happy with what has occurred, but I still have a leaking toilet. Also for some reason the person that came, came to fix an AC unit not a leaking toilet. I will do a detailed review when the job is done.

Disappointed with Choice Home Warranty – First Claim Denied. I signed up for Choice Home Warranty with a start date of July 25, 2025. On July 27, my pool filter housing cracked, causing a leak. I filed a claim that same day. They denied it, claiming it was a “preexisting condition.” This is not true — no leak existed before July 27. Customers should know that the “preexisting condition” clause can be used to deny legitimate claims quickly.

Very cordial rep, performed work quickly and efficiently. Appointment was much later than scheduled and I would have liked to know earlier but am glad work done so quickly after I filed my claim. Completely satisfied. Would highly recommend him and his work.

When I made my claim, choice warrant was very fast to act. They make sure they choose the best technician to handle your need. They always make a follow up to make sure the work is done. I had a problem with my garage opener and the technician Jesus from Winston garage was so professional and ready to help. Will always recommend. Beautiful experience!

I am not happy with my last warranty claim experience. I have a washing machine that is making noise when it spins again after being "serviced" last year by a Choice technician. They obviously did not do the job well since I am having the same problem. A new technician came out to look at the issue and when he took the top off, he saw that there was a screw (tub bracket and screw) missing and tied with a couple zip ties. The new technician believes the previous technician lost or broke the bracket and screw and tried to "jury rig" it. The new technician submitted a claim for me to get a new tub bracket and screw but it was denied because I could not "prove" it was done by the previous technician. I even tried to dispute the claim but told according to the rules it is my responsibility.

Joseph from Gifted A/C handled my problem with concern and expediency! Not only did he send a great team, but knowing I couldn't sleep without A/C, he sent them the evening before the scheduled appointment. They went above and beyond adding freon and replacing a capacitor, they also changed my filter and vacuumed the coils! Thank you, again, Gifted A/C, and Choice Home Warranty.

Eyad was a pleasure to speak with. They offered a competitive monthly rate and a reasonable service call. I appreciate all the explanations of what is covered with the home. I bought the 3.5 year contract upfront and switched over with Choice today from another home warranty company that I’ve been having issues with.

I paid $65 for Jay your repairman to come out and tell me it couldn’t be repaired. And this is a wall mounted microwave above the range. And they’re telling me they won’t install it or hang it on the wall. Unacceptable. When you replace the water heater, don’t you install it? They’re sending me a check for 194.96. -$65 gives me 120.96 to buy a $500 microwave not acceptable. I took a five year warranty program. Told my son-in-law to buy a warranty program. Sent my friend Bert Moleneau to get a warranty program. I won’t be referring anymore people. Unhappy Customer. I believe the way I was treated unfairly, and wasn’t reimbursed sufficiently. Tom

Sent wrong company out first time. They showed up. Ask the problem.Collected fee and said they don't do that type of repair for Choice home warranty and left within 5 mins. Said they would input info in and have another company come out. To which they didn't, they put in they they serviced unit and left. Called back in to choice home warranty after few days and set up for a different company to come out and after a couple hours got an email saying they were sending the exact same company out.

I have had Choice since 2014. I haven’t had to call that many times. Things have usually been good. I called this week about my fridge and am waiting for the repair person to get the parts and come fix it. The only problem I have had in the past was with a water heater. My house was built in 1980 and was told that certain things needed to be done to meet today’s codes. It would cost me $1500. So, I just went to Home Depot, got a water heater and put in myself. What else would a 74 year old person do.

I was extremely happy with the service from APEX AC repair. They were efficient and communicative regarding what needed to be done. They found a small leak and added Freon. The technicians recommended maintenance on my unit and I will be happy to use them for this service.

Very professional and gave a good understanding of what was needing repair - he assessed the issue well. Nice person to have work on our appliances. My dispenser was in need of repair and the icemaker and I think that the technician was able to make a visit quickly.

Choice has taken advantage of my family on two separate occasions. The first involved my dryer a couple of years ago. The most recent involved my HVAC unit and being without air during 100 degree heat wave for over 6 weeks. Choice sent an unqualified contractor during my wait to repair a light switch and even that was not repaired properly. I have had to pay out of pocket on three separate occasions for my HVAC unit due to having a 92 yr old living in the house and needing air for obvious reasons. Choice procrastinated with the repairs for over 7 weeks until my policy was at the end and wanted me to renew. It is shameful how Choice continually deceives customers and take the hard earned money of people.

Representatives have been thoroughly knowledgeable in their inspection, assessment, and determination of necessary actions to be taken in either repair or replacement systems. I would highly recommend this agency to anyone who would have need of total household systems maintenance.

The claim creation process was easy and fast. An HVAC repair company was assigned very quickly (less than 4 hours on a Sunday) and an appointment was automatically set 4-days out. The technician arrived within the promised window and was able to diagnose and fix the problem in the compressor during the visit. The reason I did not give them 5 stars is because the appointment was set to 4 days out. The HVAC was down during a hot week. The job assignment should have been given to a company that can address the issue within 1-2 days. The company assigned was based 1.5hours away from our home’s location. I’m sure there would be better choices that are closer to my location who would have been able to get to the job sooner. Staying 4 days without AC with little kids and indoor temperatures reaching 88 degrees at night is not a low priority call in my view.

My freezer went out about 6 pm. I emailed Choice Warranty which I have been with for three years and got a response right away that a technician would be here the next day. Technician came and repaired it. Great service. They have repaired my air conditioner, my microwave, clogged sink. I am very happy with the choice I made purchasing this warranty.

Good at appliances. Bad at plumbing issues. At plumbing stoppage took 2 months to fix. Sent out multiple plumbers most didn't know anything about plumbing. Have had a water leak for 1.5 months still not fixed. Had plumber that was going to fix it. Choice said needed 2nd opinion. Been waiting 1.5 weeks on that still not happening. No other plumber yet. I can not shower, do laundry, wash dishes or flush toilet. I have no water. It's off because of leak!!!

Our A/C went out/ We have a medical issue at the house/ CHW approved us to go outside their network. We hired a TECH/ They were here with 8 hours / Found the problem/ Submitted to CHW/ They approved the repairs / And fixed that night....THANK YOU CHW.

Very good service. Gary was very knowledgeable about microwaves. He could tell by different electrical smells, what was wrong with it. He seemed like he had a lot of industry experience. He called before coming and was on time and courteous during his visit.

Tech came through on time and I mean at 7 am. Came in, evaluated the matter and took care of it within 30 min. So far the best tech I have had in awhile. I would recommend this tech for others as well.

Choice is very reliable. They have helped us with our AC unit and water heater. The technicians they assign know what they're doing. Claims are also processed in a timely manner. I highly recommend!

Jerry was very pleasant and informative. Easy to understand policy options and payment plans. Great explanations of what is and what is not covered. Simple and efficient sign up procedure. Looking forward to exceptional service from Choice Home Warranty.

The technician was excellent! He was knowledgeable, courteous, and efficient. He let us know when he would arrive, explained what he would be doing, and how long it would take. We paid our deductible before his arrival, he completed the repair and then followed up to make sure everything was working.

I had a technician come over today to check my stove gas stove and I found out that the igniter is the one that's leaking the gas so now I'm waiting for them to come back with the parts to replace my old one for the new one.. I think the guy's name was Kurt. He came the technician. He came to evaluate the situation with my stove. He was very nice and explained everything that he was doing and needed to be done to get my stove back and working order so now I'm just waiting for them to approve the igniter for my stove so he can come and replace it...

I have not had issues with CHW. Technicians are assigned usually within 48 hours. The technicians are very professional and knowledgeable about the product they are repairing. I had two companies before CHW and I don’t plan to change. My siblings now have CHW.

We requested a service and we had an appointment scheduled for a couple of days later. Our service was on time and had the accessory in his van for a quick change. Our refrigerator has been working as normal, after weeks of our refrigerator not working properly.

Replaced thermostats but this only temporarily fixed the HVAC. System tripped breaker a few hours later. JOB IS NOT DONE. Contractor will reschedule.

This insurance is a waste of money. Choice has never been able to find a technician to come to our house to service our broken appliances. We have had to find our own technician. We have filed claims and they always find a reason to deny them, even when the reason they deny does not agree with the technician. We will not be renewing with this company. Sorry we wasted the money.

My A/C stopped working on a Wednesday evening. A repairman came to my house from Marathon Heating and Cooling at 1015 am the next morning and fixed it. He said he had to replace a couple fuses and repair some wiring. He was prompt, efficient, and professional.

Well, this technician was very professional and actually did a thorough examination. He was pretty sure what the problem was by hearing the loud noise coming from the air conditioner. He conducted numerous tests outside and inside the garage. Thank you for letting me pick someone who was a professional at his job.

Eben was very courteous and knowledgeable and helped us with the a/c issue we had. He did not rush us at all while on a very hot day as we explained why we wanted him to check out the a/c in our new home. Hope he will be the one to come if we ever need more help at our new place. He and I had a very informative conversation about air conditioning in general and was patient with all my questions.

I contacted your company three days ago numerous times. They promised someone is going to send me an email or contact me regarding my plumbing issue. So far nothing happens. I’m not sure if the problem is going to get from bad to worse. Please let me know one way or another. Theresa ** claim # **.

Very professional. Very nice techs. Came on time and got the job done. Returned calls. Put me at ease. I would recommend the service to family and friends. I am glad I signed up for their service and they were happy to help with my concerns with great professionalism,

I am extremely disappointed with the service provided by Choice Home Warranty and their assigned contractor, Clockwise Plumbing in Dallas, Texas. My recent experience with a simple faucet leak claim has highlighted their lack of professionalism and unwillingness to fulfill the terms of their contract. After reporting the issue, it took two weeks and one cancellation before the contractor finally showed up. Upon arrival, the technician examined the faucet and began asking irrelevant questions, such as whether I had installed the faucet myself or if it came with the house, and whether I was the original owner of the property.

Everything was great when he came, replaced a part, BUT the heat pump still makes the same noise as before. I sent two requests through the website with no response, so I just called today and got a person who said they would take care of it. She could not tell if my follow-up requests went through the website o.k. Can you check.

CHW always find a reason not to cover the claim. We signed up for five years and have four accounts with them. Two accounts are coming up for renewal and we will not renew. The reason why, eight out of ten claims are not covered. As advertised, if there's wear and tear, trust me, it's not covered. They will find a reason not to pay for it and you can not talk to the department who determines that. They give you a no sense reason and done with you. I would not recommend this company. Go somewhere else.

The technician sent to fix my a/c was very professional and knowledgeable. The process from diagnosis to fixing the problem was very quick and settled within hours. Choice home warranty covered the entire cost of the condenser motor. I was pleasantly surprised.

Why do we have a home warranty if we are going to get denied all the time. My issue was my refrigerator was not cooling effectively and efficiently. This was due to normal wear and tear. It was denied as there was a tear, from normal wear and tear, in the seal. The tear, from normal wear and tear, caused the other issues. I was not happy with the initial agent I was assigned. When I emailed the other agent involved in my case, I never received any reply. Another agent contacted me back and was professional. This agent explained all the issues and was polite about it. They were informative and didn't seem annoyed to explain. They were willing to listen to my rebuttal and didn't shut me down. Overall, It was never covered.

Choice Home really went 100 yards to see that a Service call was answered in a timely manner, customer service was in touch with me from the time I called in my claim until they was able to find a technician, I was offered the ability to find a technician and I would be reimbursed for it but before I decided to consider the offer they had located a technician. I think this was great service due to the high call for technicians doing this heat crisis. Thanks Choice for the Quick Response for my air conditioning problem. From the customer service to the technician I received the utmost consideration in every aspect.

The technician was knowledgeable about the issues, he was straight forward and not pushing additional services that were not really needed, quick in the assessment and completing the task. The dispatch team did have to reschedule my appointment a couple times because of conflicts with schedule!

The technician was the first to actually fix my shower after 3 other plumbers came out and collected the copay. Choice needs to stop wasting money on substandard workers. The last guy actually cut a hole in the back of my shower wall to not even fix the problem.

Got an appointment the day after I put in the claim. The technician can at the very last hour of the time frame. He had to order the part, so the problem is not yet fixed. Choice was excellent in locating someone fast. It has been 2 days since the tech arrived so just waiting for the part to come in.

Our tech was thorough and explanatory. He showed me everything he was doing, talked me through the process and gave me some tips for our freezer that he was working on. Great tech and very thorough. He took care of our problem, and showed us how to continue to monitor for future challenges.

HVAC not cooling - downstairs unit. Compressor/Condenser Fan unit not activating. Air Now Heating and Cooling arrived at the beginning of the service window. Diagnosed the problem very quickly - broken control wire. The tech checked the rest of the system for function and refrigerant pressures. Great experience.

Not happy that the plumbers had to sit by & wait, wait, wait until Choice approved & gave them the go—ahead. And then they couldn’t proceed with all the necessary work because it wasn’t approved. This was while my leak continued! Don’t recommend Choice Warranty.

Technician did a great job in locating all the issues; it’s you guys that are not honoring the repairs. I’m very disappointed and not sure with the great service I have received in the past it has turned to this. And that’s being FAIR! I expect more than a quick message telling me that my service will not be honored. I don’t understand.

Tech arrived within the time frame, couldn't really do anything so we spent 85 dollars for them to come out to check the system. We had some standing water in our crawl space where our ducts are so now we can’t get them checked. Wish y'all offered service to fix the plumbing/water in the crawl space, it would’ve been convenient but other than that really please with him letting us know instead of just being like fake and saying some “everything looks good”. I called to ask if y'all offer those services & someone told me that if I'm not in the livable space then no. So now we’re out 85 dollars. Have another problem & now will have to spend another 85 dollars for when we get the problem fixed.

Surprisingly, it was simple to put a claim in and the service text actually showed up and did a real good job. My previous home Warranty I’m still waiting for service text to show up. Following the claim on the app was simple. Was able to pick my own times.