Choice Home Warranty Reviews

Outstanding customer service and support, patient, courteous, professional. Walk me through the contract. Over all upstairs standing customer service. Would a overall upstairs standing customer service with a smile. Thank you very much for your for your fantastic customer service, I call to open up a new account. The gentleman that helped me walked me through the process, what to expect and how much my payment will be. He also mailed me out a contract because I prefer a paper contract. I'll be looking in the mail for that. Thank you. Thank you again for your great customer service. I look forward of using your service. I was recommended by my daughter and cousin to go with you and stop the other company that I was with. Looking forward to a better company and a better relationship. Thank you very much.

The technician was personable, fast, and clean. He came prepared to do the job very fast. He had the proper equipment, tools, and equipment to do the job. He had the motor replaced in a few minutes and professional. I would highly recommend Brockmeyer Electric to anyone needing an electrician.

We purchased a house built in 2005, and during the initial inspection, everything seemed perfect. However, after closing, we were faced with a series of issues, including problems with the wine cooler, dishwasher, and all three HVAC units. Since then, it has been an uphill battle to get the necessary services through Choice Home Warranty.

Choice Home Warranty is great! They are quick to respond to your problems and the technicians that they send out are friendly and professional and do a great job! I have never had any problems with them and I have had a microwave, air conditioner and now a clothes dryer repaired. I would highly recommend using Choice Home Warranty!!

Price was too high. Did whole job without CHW for 700. They wanted 1987.50. Don't understand pricing. Think it is a scam but I paid over 1400 for their service. Not worth it. Very disappointed. Service tech was short and I paid 75 dollars for maybe 10 minutes of him telling me what I already knew. Waste of time and money. Sorry for anyone that purchases your service. Thanks and a lessoned learned.

I recently had a claim with Choice regarding a heating unit. They were prompt in responding and dispatched a technician quickly. The Technician was knowledgeable and was able to make the repair in a timely manner. I was very pleased with how Choice responded to my claim and just today, added coverage for another of my homes.

The tech was great, helpful and thorough. He was able to fix a few of the canisters. He accidentally bumped our stove and the gas was on for like 5-10 mins which was not great. Max from MIK was pretty communicative too. The tech was on time. They offered us a few out of pocket services too. Not all lights were able to be fixed on this visit.

I have just signed up so it will take a little time before I need your services. I look forward to good protection when needed. Customer service was outstanding. Warranty fully explained so I understood all options. Thanks for having this service. Costs are reasonable and will help protect my home.

It took over 1 month to get a technician to look at our refrigerator. The technician was fine, 5 of 5 stars. The end result was Choice offered a cash alternative as the refrigerator was old. We accepted and were pleased with the offer. I just wish it didn't take over a month to get service. It concerns me that a future failure of a critical appliance that requires a more urgent response will not be serviced in time.

He was great! You however sent me an email saying he couldn't come back to fix the two items he identified still needed to be fixed as he only evaluated the problems on his visit. YOU wanted to have a new electrician come to fix them for another $85.00 service call plus whatever they would charge to fix them. I am not renewing my policy because of the pain and suffering your company has put me through all year. YOU ARE TERRIBLE!

My furnace kept running but my heat pump never came on? The air coming out of the vents was always cool, not warm. The technician did a thorough diagnostic on the heat pump and furnace. He found there was a loose wire between the thermostat and the furnace, which he repaired. Since he was here when I turn up the heat on the thermostat I'm getting heat. Which is great!

I know that you responded our request. But I can’t tell you the outcome because you are still going to the property that we need to look at. Ask me later when our request is done. I am expecting that the problem will be solved. Thanks. I appreciate it.

My LG Dishwasher was not starting up the cycle and when started it was not completing all cycles. Choice Home Warranty was very helpful in assigning me a technician very next day of me filing the claim. The technician was very prompt and professional in fixing my dishwasher on the same visit. It’s now working like a charm. Thank you Choice Home Warranty!!

JB has been to our home twice now and both times very pleasant and professional. I have already referred several people to Choice Home Warranty. We are extremely pleased with the service we have received and the companies that they have sent our way to do our work. Buying a home warranty has been the best decision we have made. So pleased with all the service received. You won’t be disappointed.

I called Choice, told them that I striker broke on my washer. They immediately charged me $100 and the company they had set up for me came a day early. What a fantastic feeling to have my washer back in 3 days. The company that came out gave me suggestions on how to make sure it doesn't happen again. It was fantastic. He was personable and on time even before on time.

Supposedly well rated, so signed up from AHS who got atrociously expensive. File claim over a week ago. Now been waiting over a week for our garage door repair. Filed on a Friday. Supposedly A-1 Garage Door guy showed up on Monday. Assessed. Told us back Tuesday after picking up parts. Child sick, cancelled. Bad weather, appt moved to between 3 & 7 pm Central. (Ridiculous time.) Then checked w/ Choice since heard nothing. Then received assignment to “different company.” Different name. -Diamond something.- Same phone number to contact as A-1-number out of Florida. We’re in Arkansas. Appt set for Friday between 3 & 7 CST. No one showed. No one called. Contacted customer service yesterday. Complained.

The technician was a master plumber and fixed the issues and answered all my questions. He was very good and I would ask for him again. I would rate his professionalism 15. He was here over an hour and worked the whole time. They called me to set up appointment on weekend when I was home. Came within time frame.

I submitted my first claim through the phone and it was an easy process. My dishwasher isn’t turning on and the representative on the phone took note and ensured me that this is covered through the warranty and on top of that it will be a technician that specialize in the brand I own.

Knowledgeable and very personable. Very polite and explained issue. He was on time. He discussed issues with refrigerators and quickly diagnosed the problem. He asked me if I had question and explained the issue in detail; and how this particular problem occurs frequently and is correctable all the time. Overall I was very pleased with the service technician.

The Technician who came out to service our unit (Sanchez Ac & Appliance Repair) was very knowledgeable and professional. Although he wasn't unable to fix my problem due to it being out of his service abilities with nothing to due with the AC, he directed us on what we need to do to resolve our problem. Thank you, Sanchez Ac & Appliance Repair & also thank you CHW for responding to our service needs so quicky, I reported the issue I was having and that same day the Tech was at my front door. WOW!! Talk about Quick Actions!

As a long time customer of Choice Home Warranty I am pleased to see the quality of contractors has improved. My last experience with a repairman was poor, which I reported to CHW. A representative contacted my shortly thereafter and told me they were revamping their contractor lists, purging those with poor reviews. The serviceman who was here yesterday was competent and professional.

After a few attempts to schedule a service tech Choice Warranty did locate a company that came right away. They had our best interest in mind. Not all companies will respond in a timely manner or at all and choice stayed with it till they found a company that would respond and service heating unit.

Easy to go online and request a work order from a problem we are having. Waiting for reply for an appointment to get problem fixed. Choice will call or text within the next 24 hours. Then service will make the call and fix my problem. I have to only pay my set fee.

🙌🏽🙏🏽🙌🏽YES, you all have really stepped up your game!!! Not TEDIOUS like it was before. Much better customer service, much better response time and much quicker technical response. YES, YOU NEED YOUR APPLIANCES FIXED FAST 💨!!! Thank you, Choice Warranty!!! Keep on improving!!! God Bless you all and your Families, in Jesus’ Name!!! ☮️😇💥🕊️🔥🌈

While out of town for the weekend our 2nd refrigerator/freezer went out. All the contents were ruined in our garage fridge. We filed a claim for repair and a technician was assigned and arrived the next day. Unable to repair the problem; Choice Home Warranty offered a fair reimbursement amount via a Lowe’s Gift Card. We accepted the Lowe’s Gift Card and the next day we were back in business. Thank you Choice Home Warranty for making the whole process very easy and the solution very quickly. I highly recommend Choice Home Warranty.

2/21/25 12:30pm filed claim online with CHW. Received immediate response acknowledging receipt of my claim and shortly thereafter I was advised that my claim had been referred to a repair service and was provided with the name of the company, their telephone number and the time of the appointment for the next day. By 5:25pm 2/22/25 I had a new garbage disposal installed and working. Paid the $75 service fee to the repairman upon his arrival. Very satisfied with the fast professional service that I received. I highly recommend CHW to home owners for their excellent service and the peace of mind afforded by having this protection.

Repair man came out & checked several things and advised they would need to replace the ice maker. That they would order it & let me know when they would be back. He said it should be about 7-10 days & they would call me. That’s all I can say at this time - more after the ice maker is replaced.

C.J. ** removed the clog in the bathtub. He was very professional and fit me in a day earlier than scheduled. Taking showers is enjoyable again. He also explained why there is a drip in the faucet and I can live with it.

Going into the shower Monday night,, we noticed the water was not getting warmer, Hot water heater had stopped working, I called Choice, they assigned Innovative Plumbing to come the next morning. Repairman called to check the appointed time. He was knowledgeable, figured out the problem and fixed it. Repairs were made that morning.

Put in a claim for a plumbing issue. Guy comes out. Puts the snake in the drain to try and unclog, but wasn't successful. Plumber sends report to Choice Warranty saying he needed to go on my roof and put the snake down the pipe from up there and the warranty company denied it, leaving me with still a clogged kitchen sink...

I disputed my claim denial for my plumbing at my condo. The claim specialist called me on time and listened to my side of the story. She was considerate and explained the process to me so I know how to utilize the claim for the future. She answered my questions and ensured I was satisfied before we disconnected. Thank you.

My experience was pretty good as far as customer service, I was a little annoyed that I had a repair guy at my home and because it was two separate appliances he could only repair one. When I called to change to the co. that was there I was told it couldn’t be switched. Why is that? Whenever I called I reported that I had two Whirlpool appliances. I had to pay two different service fees which didn’t make sense but I went ahead and paid them. To me it just didn’t seem fair and very inconvenient for me, the customer.

Thank you for being very professional and knowledgeable, and efficient, getting my washer to work in a timely manner. The service man was on time as will informing me when he will arrive. He was nice, polite, knowledgeable and very professional. I am very impressed how easy calling Choice my home warranty, making an appointment and they sending the right person out. I am going to recommend you both to my friends and family. Once again thank you and have an enjoyable day.. I am very please. Happy with my experience getting my washer fix. Out of 1 to 10.. I rate a 10. :)

I emailed and called to cancel my contract/policy over the course of several days, including the same day I had "ordered" it. My credit card was still charged. I have yet to have my attempts to cancel acknowledged. I have now contacted my credit card issuer to cancel this policy.

Nothing was covered by the warranty. The technician Nickki was terrific. The work was performed the actual door so we had to pay out of pocket. Our last warranty covered door parts. The additional would have been worth it. I hope the work that was done fixes the problem.

We have been without heat for 9 days while we waited for Choice Warranty to approve our repair. As of 2/22/2025 the heating problem is not resolved because the additional fee to repair our heating system issue because it is old has not been resolved. We have had good results on previous issues but not this one. Someone dropped the ball.

My garage door opener was not operating correctly. I called Choice Home Warranty and a technician was at my home the very next day. The technician’s name was Anthony and he was very polite and professional. He kept testing the opening and closing of the garage door and realized that the gear system needed to be replaced. Anthony replaced the gear system and now the garage door opener is working great. The garage door opener is much quieter now. Anthony also tightened up the chain and also checked the rails. A job well done!!

Outstanding service! Darrin ** was professional, knowledgeable, personable and efficient. He kept me informed of his expected arrival time. I am very happy I chose Choice Home Warranty and now feel very confident that if anything else needs repair, a simple phone call will quickly resolve the problem. Thank you.

This company is absolutely horrible. They closed a claim "by accident" and never informed me. I waited an entire week with freezing temperatures without hot water due to their oversight. I had to fight with them until I spoke to a manager who agreed to let me hire my own plumber and they would reimburse me. To absolutely no surprise at all, they only agreed to reimburse me for half of the cost, and then proceeded to take out another $100 for a service fee when they did NOTHING. I found the plumber, I had to do all the leg work, they did nothing.

I have had a Choice Warrranty for a couple of years. I have a fairly new build home so my appliance are all only about 7.5 years old. I've had them out around 4 times for washer, dryer, fridge and garage door opener. Only once have they had to replace a part for my washer. All other times they just had to play with them and got them to work. Last week my dishwasher decided it wasn’t going to push any water out. I called choice and they had someone call me. The company contacted me and wanted a better description of the problem. I told them it was just doing a lot of noise and no water coming out. The lady on phone told me the tech thinks the motor is broke and they were going to order one and it would be in one day later. I said fine.

I’m concerned when I’m told that the plumber will not diagnose my problem. However I’m if he is going to repair it he’ll need to. This is a situation with a leak in my plumbing where the source is unknown. It has caused black mold on my closet outside wall that I have been forced to pay a high fee to get removed-um I need to know with confidence that this leak in my plumbing is fixed.

The company was on time. The men very informative. They diagnosed the problem and went right to work. The men were very Courteous. These techs had to work in tight conditions and didn’t complain. They finished the job and told me if there was a need they would come back. I felt confident that they knew what they were doing. I had a great experience with this company.

Our last experience with a technician sent by Choice was very good (HM Appliance). His communication was professional and he was technically competent. As a result of his assessment, the company is replacing our appliance by issuing an e-credit card. We've been told it could take up to 30 days to receive it, which seems to be longer than necessary for good customer service. This is the FIRST time since joining the company in 2023 that we have been pleased with the selected company to service us. A company selected to service our sump pump the week before had very low ratings on Google w/ strong negative comments. I actually cancelled the appointment. I suggest Choice do a Google search on all companies they send to service customers before dispatching. With the exception of the most recent encounter, we have not been pleased with Choice. Whether we renew our contract (originally for 3 years) is still questionable.

The technician sent to help us with the stoppage in our sink was a bit off-putting as he was so involved in telling us how we were wrong about where the problem was than to take a breath and listen. He was competent, and in the end he was much more personable. We are not a young couple. He asked about situations with our plumbing that went back to the time we purchased the house over 3 years ago. It wasn't surprising that we couldn't readily remember what if any issue was had and how they were resolved.

The contractor and his staff was very professional and very friendly. I would not have any problem with sending them again if I needed them. They took the time to be thorough and was clean as possible. They answered all my questions. We are very satisfied with the job they did.

Our technician was awesome. He figured out what the issue with the dishwasher was in a quick and timely manner. Helped us know what needed to be fixed and what happened. Disappointed in Choice Home Warranty as they would not cover the part that needed to be replaced but will take care of them ourselves. I will call the fix it man myself next time instead of using our home warranty but it’s disappointing to have a warranty and they won’t fix certain things that are broken.

Took several days to get first tech out on furnace. Unable to fix because of needing approval. CHW changed techs. New appointment scheduled with another day off of work. New tech was able to fix on first try. A week without to get furnace fixed during winter is unacceptable. Every visit on this unit after first repair was items damaged from first tech. 8 visits in a year due to poor work.

Quick, comprehensive repair!! The appointment was same day and the technician was prompt and fast about his business. He had us up and running on one of the coldest days we have and in years. -- -- -- -- Thank you.

Having to put in water during washing and rinsing using buckets multiple times per load. Discovered that a part needs to be ordered. Not in yet. Awaiting further information about arrival and then installation. Then we can get our washer back into use. Installer was pleasant, and knowledgeable. Worked quickly and efficiently. Nothing else to say at this time. Just waiting for the part to arrive, then installed.

The technician, Nikko, was on time and professional. The technician worked through the problem efficiently. The issues and the work to resolve was very thorough. The problem was solved and I am very satisfied with the work. I highly recommend the warranty company and the contractor that did the work.

Response time was exceptional. Worker was friendly and professional. What I was offered was disgraceful. It would not cover half the cost to replace wall double oven unit.. They cheat you out of money for years and do nothing when you need then. I will be checking on other options in the future. They lack commitment to their customer. They just want money.

The garage representative arrived within the previously set time frame. The repairman introduced himself and his company. He was friendly, quickly assessed the situation, contacted the warranty company and once he received approval he proceeded to fix the problem. He had me check out his work and went on his way. Very seamless process. Would definitely use services again and recommend.

This "warranty" is not what you can rely on. I made a claim on my pool salt filter in July because the side wall split - I waited two weeks before a technician was finally assigned, I paid the service fee and upon inspection they submitted the repair quote to RelyHomes as requested - it was originally approved but they expected the pool company to add Choice Home to their Insurance policy before repairs could be completed and expected the company to wait 30-45 days for payment for the cost of the unit. The pool company stated they were not comfortable with this request, so my claim was again placed into a service technician queue - A separate company was dispatched, but when they called me to schedule I advised the repair needed and they declined to repair - Once again put into service technician queue - this went on for 7 months!

plan to have, especially if I need repairs done and don't have a load of cash waiting to put out. the They get 5 Stars!

I rate this company ZERO stars. Please do not go with Choice Home Warranty. We have been with them for about 10 months and we filed a claim for our 16-year-old AC unit. Their repair company came out called Air Zone. The guy was on his cell phone on a personal call the whole time he was looking at the ac, which only took like 10 minutes.

Yes, I would refer a friend. Austin had a prompt reply. He found the best plan that fit my needs. Happy with my purchase of the warranty. Have not had to submit a claim as of yet. I do want to be prepare before I do have to submit a claim.

Falcon Plumbing did a great job! They removed my old faucet which was clogged, because of the hard water. Jesus from Falcon plumbing helped me pick out a new faucet, which had a lifetime warranty and was done fast. Choice warranty was easy to use and only took a phone call. Thank you Choice.

In the past month I have had to use my CHW twice and both times the scheduling process has been "not good"! The person I talk to gives me a service "window" and the person at the service provider says no one shows up because CHW can't schedule for them because they don't have access to the scheduling list. It took at least 3 tries before we got the job done. On the second repair request we are still waiting because the service person cancelled. Why is it so difficult to get an appointment?

I had a leak in my upstairs bathroom which drained to the basement. The technician fixed the leak very quickly. He stayed until the problem was fixed. I would recommend him for any job requiring a season plumber. I have had used other plumber on job around the house that took considerably longer time to complete. The plumber showed up the next day after scheduling it for the following week. That has never happened to me.

The company stayed in communication and arrived on time. The service tech was friendly, considerate of my home and completed the work in a timely manner. He cleaned up after himself and explained everything to me. They didn’t try to add on any work. They didn't try to cross sell services. I will use them in the future.

Had a leak, repairman said a asphalt shingle needed to be replaced. Said it should be covered, CHW rep said their warranty just covers hammering nails down, she said she was the case worker and resolution also. I asked about canceling the policy, was told I could but couldn't get a refund for the remaining 4 years.

The technician came and quickly determined what was wrong with the unit. It was determined that it needed replacement, and I immediately received an email from Choice with a commitment to replace with an eCard for Lowe's. I don't have the card yet, but the service and email give me confidence in Choice Warranty.

Did a thorough check, much better than the last guy and made sure he solved the issue. He was super friendly and communicated everything and made sure I could see so I knew exactly what the issues are. Would highly recommend this technician for your appliances. He was great. 5 stars I would give this guy out of five.

The company representative was excellent. He complemented the business he is employed with by his expertise and his punctuality. If I have any future needs for my garage, I will contact them and request the same technician. Wilson Garage LLC is a prime example of how a business should conduct themselves. I am completely satisfied.

My technician was awesome and offered me a special rate to fix my plumbing issue that my home warranty denied. I am a bit. I’m pleased with Choice Home Warranty, simple fixes they deny stating they are not part of the policy when I have the max plan. I’ve been with them for years now. I’m not sure if I will be going back to them and I’m also not sure if I will be recommending them.

The tech service person showed up on time and was very professional. He also called a 30 minutes before he showed us saying he is on his way. When he came he listened to the problem, Tested the system and fixed the issue on the spot. Walked us thru the problem and explained to us what he did to fix it. Amazing tech and amazing service, would recommend using him.

The technician found the problem right away but the closest place to get it was Springfield. He said it would be in on Friday or Monday. With this freezing cold, I’d like to get updates on if it’s been delivered or on its way. Give me a clue as to when I can look forward to warming up, please.

This plumber was excellent. We luckily had him twice and this company does a great job. He worked at my house all afternoon now have great hot water and much better water pressure and he fixed a hose that was leaking. He went to the store to grab an extra line that was dripping, nice to see someone go above and beyond. You don’t get that extra service. That much these days, very impressive, thank you.

Matt was friendly, on time and quickly replaced my disposal! It is nice that Matt came on time so I didn't have to wait around. Informed me I should use the disposal at least a couple times a week to keep it from rusting, which was a good hint.

We were having an issue with our dryer. I called CHW, they quickly returned my call through email. They sent Val a technician. Val was very efficient and polite. He checked the dryer and ten minutes later our dryer was working again!!! We have had CHW for about ten years and we have been happy with the service!!!

Very responsive local technicians. Covers a lot of problems in the house for a small service fee. Covers everything from plumbing to heating to appliances. If a part is broken, they replace it for free! Totally worth it and I would highly recommend this service to anyone who owns or is renting the house out!

My associate was Anthony and he was more than helpful and kind. He did not rush us and let us put him on hold several times so my wife and I could discuss it. He answered all of our questions and more. Highly recommend both he and Choice Home Warranty.

I was upset with the work they did, opposed what was carged for it. I paid the $85, but I felt it excessive for taking out the filter, especially since they didn't have one to replace it with, but then after leaving a bad rating, which I had every rite to do, I was harassed multiple times via text messages as well as phone calls. I did give Choice a good rating because this experience was not their fault, and Choice did what was expected.

Working with Jerry ** was a pleasure. I was surprised at the $75.00 on both purchases. The Seminole property was in response to your email, Chad **. At no time was I informed that service call fees were included. I request these fees be rebated. The survey is becoming irritating. My response should be sufficient.

I signed up for new policy. The rep was very knowledgeable and offered me different options on insurance package. I got the package that offered the best coverage at a good price compared to others. He was patience and very professional and answered all my questions. I received an email confirmation after I purchase the policy and the link to log in the portal.

Unit developed a refrigerant leak and stopped operation. Tech determined leak was at shredder valve over several months. Claim was denied. “Defect not due to normal wear and tear." Further told normal maintenance had not been performed leading to valve failure. Agent told me that no valves in unit are covered. I do not find any valve exclusions in my contract and am totally astounded. Valves are part of the unit just as the electronics and other components. Totally dissatisfied with Choice Home Warranty. A SCAM. I have routine maintainer performed twice a year. Leakage around the shredder.

Avoid Choice Home Warranty at All Costs! If I could give zero stars, I would. Choice Home Warranty is a complete scam. They gladly take your money every month, but when you actually need them, they deny your claims with ridiculous excuses. My claim was denied for no valid reason, leaving me with a huge repair bill. And the contractors they do send? Absolute joke. They either don’t show up, show up late, or are completely incompetent. One guy they sent barely knew what he was doing and left my issue worse than before. It’s clear they go with the cheapest, lowest-quality service providers they can find.

On the day my policy started my dryer stop working. I called in to make a claim that was first denied because the representative put in inaccurate information. The representative then did another report that was approved. A repair company picked up the claim came out and during the assessment found it to be the breakage of the dryer belt. I had to pay $85 as the assessment fee which I was fine with. Once the repairman conducted the report and sent it to Choice Home Warranty Company for approval a day later I was informed that it had been denied. Choice Home Warranty would not pay for the repair due to normal wear and tear.

Response was fast and efficient, had a technician out within 24 hours to diagnose the issue. The claim was approved and repair was done within 48 hours of the claim being placed. This was the first claim I have had to file since buying my house and the process was incredibly smooth.

GE service man was very knowledgeable. Knew what parts to order. Very personable. Would recommend him anytime. He was very prompt. Arrived at the time he set and went right to work. Stayed to make sure repairs did the job. Cleaned up old parts. Made sure he wiped off the washer.

Service tech arrived within a day or two. Replace a couple of switches and we are back to working. Very good service. I definitely recommend this service tech. Choice did very well on this service request.

The plumber from San Antonio Plumbing was dispatched to repair a leak in the cold water line beneath the kitchen sink. He determined that the leak was due to a small hole in the copper line where the copper line entered the faucet. The plumber's name is Damian. He was very courteous and friendly. He called prior to coming to the house and conducted himself in a very professional manner throughout the service call.

It was quite easy to sign up for a warranty on my home. Being on a fixed income I needed the payments to come out of my account a certain day and your company is willing to accommodate me. I am happy I will not be penalized for requesting a payment date that fits my needs.

Yuselin is a kind and professional, dedicated representative of your company. She has been tremendously helpful to me in providing assistance and insight with recent claims. My experience with this company has been wonderful due to her diligence, expertise and understanding. She has shown a willingness and openness to understand my full situation and even assigned herself to a claim to make sure that she’s able to keep an eye on my situation. I truly appreciate her hard work.

The technician done a great job on fixing the problem. However he had to reschedule several times cause he had such a heavy workload for one person. He covered a large area and his appointment were too far apart. It only took him a short time to fix the problem once he got in my area.

The technician was on time, courteous, kept me up to what he was doing, checked everything and made sure that the problem was resolved before going to his next appointment. The technician was very knowledgeable and answered all the questions that I had about the repair service and therefore I would endorse this technician if I would need another repair for my covered appliances.

I am always surprised at the ease of requesting a repair service. I’ve been with this company and by far, they are top notch. If I’m paying for service, I want service. You deliver! I would and have recommended you to family and friends. The delivery of service, professional customer service is 5 stars!

This company is an absolute ripoff. I purchased their Total Coverage Plan, which is supposed to cover major appliances and home systems, yet every single claim I filed was denied—even for items that were clearly listed as covered. They will use any excuse, loophole, or fine print trick to avoid paying for repairs. Their customer service is completely useless, offering nothing but scripted responses and zero actual help. This isn’t a warranty—it’s a money trap designed to take your premiums and leave you with nothing when you actually need support. Do NOT waste your time or money on this scam of a company. You’d be better off burning your cash than giving it to them. Stay far, far away.

I am sure from good sources we had heard good things about your company and look forward to you servicing our home as we have the best plan coverage and pay monthly. Here's to a good relationship and satisfaction. Best regards Mr. Thomas J ** 3rd and it is also well that your office is local.

Repairman arrived, looked at the codes and said, “Oh yes, I’m very familiar with these refrigerators." Made us feel confident in his skill. He removed the back, did some cleaning, said to keep back off to reduce heat, which makes perfect sense. And it’s easier for me to clean. Has to order part but we’re happy thus far.

Found someone wired one of the light fixtures wrong, rerouted to the fuse box, and fixed the problem. The wire was connected to the heating system. He said it was wired illegally. Someone could have been electrocuted thinking power was off. Had a hot wire rerouted to the fuse box. Causing more issues.

He done a great job. He was very careful in moving the stove out from the wall. When he was done he asked if I wanted any of the old parts, as there was one igniter that was bad. I said no. He put the stove back in place just like it was.

Communication from their office was excellent, getting us on the schedule earlier than the original date. The technician showed up promptly, quickly diagnosed the issue and had the parts with him to complete repairs. He also took the time to explain the failure. We highly recommend them for any A/C repairs.

The Woman who assisted me did so professionally. However, her voice was very low, and I had some difficulty understanding her instructions. Overall, though, we managed to complete the claim process, and I received my appointment date and time. Overall, my experience was perfect and the woman maintained a professional and pleasing personality throughout the entire communication.

very good. I rate it all as EXCELLENT. Hans

The service was timely. The technician courteous and thorough. However, even though the plumbing stoppage was cleared we are no closer to knowing why this has occurred three (3) times in a year. It is my hope that CHW would move forward in locating the cause and correction of the plumbing stoppage.

I have had 2 claims on my microwave and could not be more pleased with my service. I had one claim on the refrigerator/freezer outside in garage and it was Serviced by Sears through CHW but unfortunately he did not feel that my claim should be serviced as the outside had not been wiped down from it sitting outside in the garage. I generally wipe it down every three months but had not gotten to it. It needed new seals on both sides. CHW suggested that if I want to have someone else come out they would hold a credit $*** to put toward the claim since Sears did not accept their terms. I have recommended CHW to a couple of friends and my Step Son who loves it as much as I do.

You're disgusting cheap. When you have to replace you take from us for years. When my contract is up I’m out. I have been paid you for over 25 years. You use every way out even when they don’t make the same product. Like my heater still isn’t fixed. You said you would give me $500.00 to help but haven’t seen it yet.

I started with Choice cause I read they were a very good company. They have done a good job getting the contractors out to fix the problems. My dishwasher was broken and they decided it was not worth fixing so they offered me (Lowe’s credit card) to get me another one. The amount that they offered was barely enough to pay for installation and to have it hauled off. It has been 2 weeks and still have not received the Lowe’s card. Also I don’t think it is not right not to back your customer when they have a problem with the company they sent out. They told me they were not responsible for the contractors.

I have been dealing with my washer repair since Nov.11. Service tech came out Nov. 15 and said it was drain pump. He left and when I heard nothing else I called on Nov.29 and was told the drain pump was still on order. They never came back with the drain pump until Jan. 8, Problem seemed to be fixed but on Feb. 17 the washer started leaking again just like before.

The property for which I have a home warranty is a rental property; I do not live there. It would be so much more efficient if the service provider - plumber, electrician, etc. - would contact my property manager directly to set up appointments with the tenant and do any other necessary follow-up. I have no contact with the tenants - That's intentional, that's why I have a property manager. When I get a notification that a provider is coming on a certain day and time, I have to contact my property manager to make sure the tenant is notified and it will work for their schedule. That can slow down response time and generally lead to missed communications and wasted trips if for some reason the tenant is not home. I would be happy to authorize providers to contact my property manager directly.

Our issue begin when I called CHW on November 7, 2024 reporting that my refrigerator had stopped cooling. CHW, after 3+ months, acknowledged that the item could not be repaired. We anticipate a partial compensation check within 30 days. We have had several “repairs” and several weeks of waiting between them. The reason for our low rating is the unconscionable amount of time it has taken to reach this point. You must realize how inconvenient it is to not have use of a basic household appliance… Don’t you? We would be pleased to have additional compensation for the protracted wait time. Thank you.

Signing up for the home warranty program was ridiculously easy and very affordable. As an educator, I don't have a lot of spare cash, and I was worried that a home warranty would be out of reach for me, but it wasn't. I would definitely recommend this company to my friends and relatives. The customer service agent was so helpful and answered all of my questions. I feel really confident that should I ever need to use my warranty, I will get the same great service.

Heat was not coming on - Thermostat set at 80 and heat temperature was 70. Top Air did a good job, however the person was difficult to understand, he did not speak very good English and half of what he said I could not make out. He was patient with me and repeated so I could make out what he said but it was very frustrating.

Technician was knowledgeable, efficient and friendly. Good communication before and during visit and very friendly. Very clean and quick. And informative during the service call. Thanks for a great experience with servicing my dryer for this claim, highly recommend the technician that came by to fix the problem with the fuse.

Our repair is not fixed, we have to get an HVAC tech to address the issue. But I have to thank Julian from Fidelis Plumbing. He was very friendly, professional and knowledgeable. It was a pleasure having him in our home. He was from a plumbing company and said we needed an AC Technician.

They were able to get me an appointment the next day which I thought wasn't possible. Usually it takes at least a couple of days so I am very surprised and glad. So I probably am going to sign up with them again in the near future. Am man of few words.

How come you don't respond to e-mails..I have tried 7 times now nothing. When I bought my plan for 3 yrs. $2000. Austin said he would send me a hard copy of my agreement.. I can't get a answer. I have no printer.. 75 yrs old not cp savoy

My 94-year-old mother lives in a very rural area of Minnesota. Every time we file a claim with this company they take several weeks to send a technician out. My mother has been waiting for 15 days just to get an appointment with a dryer repair technician. Choice Home Warranty says her claim has been "escalated", but that does not seem to mean anything. Her nearest laundromat is 35 miles away and why should she even contemplate going there when we paid $1,500 for a home warranty? This company is THE WORST!

Time given was 11am to 3pm, AT 5 pm got a call from plumbing company saying they were late. Half-hour later technician arrived. Took picture of leak and he said that work had to be approved from be doing any work. He told me that since was after 5pm I would have to wait for next day to be approved. Technician told me he would be back first thing morning. Next day they did no show until 1pm.

Contacted Choice and was able to receive immediate service from a plumber Max ** who was quickly able to locate the issue and fix it same day. He also advised me to wait 2 weeks for someone else to come to the dry wall. I contacted choice for that and they once again ensured they sent out a person quickly. This was covered by my warranty and I’m very appreciative of the wonderful customer service!

My dishwasher was leaking to the sink. Technician (Mario I think) said that problem is most likely a plumbing issue, not the appliance itself. He run the appliance, cleared the blockage. Resolution was quick, only took less than 10 min. Technician also gave advice on tips to prevent future problem. He came within the window time frame, courteous, professional, highly recommended.

I am very pleased to have chosen Choice Home Warranty. Very, professional and they care about their customers. My washer, stopped working and I called for assistance to file a claim on the repair and the outstanding service I received was so amazing. I didn't have to wait long and I choose the appointment time for myself. Great customer service and fast appointment for the technician to come out.

Water heater took a month to fix. First due to technician refusing to accept offered payment from CHW. Then technician who took job left water in pan which required third tech to find and fix. Next problem with dishwasher. Tech determined it needed to be replaced. CHW offered 1/4 of cost as pay off with no other options because of exclusions. Cost me $600. Out of pocket even with $300 off sale price on new equivalent dishwasher. Not a happy client.

The technician came timely and was courteous and had the necessary expertise to resolve the issue. The work performed has been good and the leakage has stopped after the fix was performed. Happy with the work performed by the technician and Choice scheduling it with the right priority. Thanks Thanks Will raise request for the wet wall fix.

I liked how they knew what they were doing and explained as they went. They respected my home and asked permission to enter a room they were working in before going into the room. They did not waste my time, they got in and got the work done. They double checked everything after they completed the work before they left.

Technician was very knowledgeable and able to explain to me the issue with the dishwasher pump and gaskets. He demo'd the fix with me before he left and found a secondary issue, with the hose, which he quickly resolved. We appreciate the visit and the fix. Also appreciated the call before saying we were next on the service list. To prepare for his arrival in the next hour-2.

Service set up was fast and hassle free. Repair person was very very good. Explained everything he was doing and did the repair expeditiously. I was very pleased with the service and the immediate response from Choice Warranty. I did expect a new water heater and was disappointed that the outdated unit was just repaired. Hopefully, there will be no more issues in the future for additional repairs.

This was my first appointment. The appointment was quick, the service was very good, and the problem was solved. The technician was punctual, always sending me a message about the time he would arrive. During the service, he kept me informed of everything that was happening and explained all the details. Very helpful and polite.

I found out that I had leaky toilets. I put in a claim with CHW, and the response time to my claim was exceptionally fast. I had an appointment set up within a few days. The company that came out to assess the situation was very efficient. The next day CHW confirmed the claim, and I expect to get the next steps shortly. Overall a very good experience.

Pete ** was my service representative. He handled my heating situation with expertise and professionalism. He was prompt and explained what he was looking at so that I understood it. He assessed my issue, replaced my hot surface igniter and as a result, my heating is now functional. I am very pleased with GK Mechanical and would highly recommend their service.

They did a great job on fixing the dryer and gave good recommendations on how to maintain the machine. Also the repair for the refrigerator was done with a recommendation on replacing it. The Choice company has serviced us in several different projects and has done a great job on the repairs.

I had called with some questions about the plan as there were a few things that I needed to confirm. Simon answered all of my questions and helped me to get registered. It was quick and easy. Took less time than I had expected and received the confirmation email in minutes.

Our original appointment was Tue 2/25 (week after submittal). The plumbing company called and put us on their schedule within 24 hours. OSP (One Source Plumbing) gave me a window of 1-5 PM. Matt (technician) showed up at 2:30 PM and replaced our leaking angle stop and supply line in 30 minutes from start to finish. Matt was professional, knowledgeable, and provided recommendations to improve our plumbing throughout our house with no sales pressure.

I regret ever signing up with Choice Home Warranty. When I needed them the most, they denied my legitimate claim on a cooktop, citing glass top has been cracked/broken and the burner has become restricted by excessive amounts of grease build-up, and are now in need of repair even though it was clearly covered in my policy.

Choice, part of the onboarding for your tradesman should include a segment on cleaning up after they conclude their repairs. Also, if I've paid for my policy and I've had a better experience w/one of your contractors, I should be able to request them again. It creates a sense of calm to know the job will be done right the first time.

The rep spoke with was very pleasant and courteous and knowledgeable. I can't say much more because I haven't had a chance yet put in a plan because the warranty hasn't started yet, but I'm assuming with the age of all my appliances, I will be in need of their assistance sooner or later and probably on more than one occasion. I hope at that time, I can still leave a good review of this company.

I couldn't be more pleased with my service. I was given a 15 min notice of arrival (which was in the appointment window). He was dressed clean and professional. Was able to quickly diagnose the problem. I understand that it takes time to let Choice know and approve the repairs as well as order the part. I was notified every step of the way. Now just waiting for the part to come in and be installed.

Was advised of a deny for claim due to coil not being from wear and tear. Contacted a/c company and technician that was assigned to claim on 2/14/25 and they stated it was written that the cause of malfunction was wear and tear. Repair should be covered. I was forwarded a copy of the notes. I do not like being lied to by Choice and feel like they are the same as the previous warranty company I had for 15 years. I expected a different business practice. At least this time I won’t wait 15 years to know how they operate! I intend to make the public aware of these practices.

It was quick and easy, I saved money and got a really excellent deal. With a warranty on all my home appliances, for a great deal. The service was very professional and informative. Giving me the time to made informed decision. The price was affordable and easy to set up.

Great response, communication and efficient service, we're very happy with the technician who provided service. We do appreciate the quick response to our service request and follow-up on the problem reported, we do recommend Home Warranty for service. We would recommend Home Warranty for coverage and know the quick response on your service request.

I am extremely disappointed with Choice Home Warranty and their refusal to cover my broken heat pump. Despite diligently paying for their services, when my heat pump broke down, I was left in the cold—literally and figuratively. Their customer service was unhelpful and dismissive, and I felt abandoned during a time of need. It's clear that their promise of "peace of mind" is nothing but empty words. I strongly advise others to avoid this company if they expect reliable coverage and support.

Recently bought a home and had some issues with my electric in the bathroom. Easy to make a claim online and had an electrician out here within 48 hours due to it being requested on the weekend. Electrician was able to figure out the problem and get it fixed quickly.

Very professional, respectful & helpful! Arrived early, asked good questions & thoroughly assessed the situation. He then proceeded to work out a solution for an ongoing issue with the company. I hope that he will be assigned for the installation. Past contractors have been late, unprofessional & problematic. This service call renewed my faith in CHOICE.

Was friendly came in and did the job, professionally and left. The Ac repairman came filled the Ac with Freon, but never returned with coil and Evap parts..said they were ordering parts, since January it’s now February still no parts.. And I shouldn’t have to pay another 85.00 for service fees when they didn’t finish the repair.

Carol

The Appliance Technician who came to look at our dryer last week was very kind and professional and efficient. (In fact, I have already recommended him to my neighbor.) He was knowledgeable and friendly and answered all my questions. He even answered "bonus" questions about my washing machine, and he wasn't even here to look at that! I would definitely recommend him to others. Thanks so much!

Well just in speaking with the young man, He was very pleasant and well informed when I signed up for the program and the price was right at the time, I hope I never have to used them in the future, But now I know if I do they are there, Thank You Roy R. **.

Claim specialist was very helpful in making claim request to determine what was covered and the process. All my questions were answered and hopefully the actual claim completion will be as successful. Hopefully the claim will be completed and there will be no issues with the work. Waiting to hear from assigned plumber to make appointment.

I had a very comfortable experience. The repairman was very commutative and helpful with my washing machine repair. He was very accurate as to what I needed for my repair and did the repair very quickly. I would recommend choosing Choice for deciding on their repairman.

Called about my dishwasher door not staying up. A repairman was in the next day reviewed the problem and had to order a part. Was back the next day and repaired it. Very courteous and knowledgeable. I have used this service many times over the years and have been happy with the results.

I contested my claim denial, after a lengthy conversation with the claim specialist, we got to the consensus that I was wrong about the details of my house problem and review the codes and regulation from choice. We ended up having a very happy ending. The work was cover by Choice and I only had to pay the service fees of $100.

I am very pleased with Choice Warranty. I requested service I believe on a Friday and a repairman was out on Monday to repair my refrigerator. The customer service was great! I was given a timeframe and he was right on time. He explained to is why we were having the problem,.

My daughter had Choice Home Warranty on her home in Texas, and after she sold it, she transferred it to my place, and I decided to maintain it. Overall, I've had a pretty good experience. The service team is responsive and answers requests quickly. I've only had an issue with one individual, but it was resolved to my satisfaction.

Several of our electrical outlets went out on Sunday evening - we called the service number and were given immediate attention plus work order. On Monday (2/17/2025) a young man from an electrical company was at our front door at 9am. He was very professional and fixed the problem immediately. We were very glad we called Choice Warranty.

I first discovered Choice Home Warranty through a Google search and decided to go with them because their presentation was clear and accurate. My experience has been very positive, and I've appreciated the ability to purchase extended service plans for up to 5 or 6 years at a time since I had the resources. I've been with them for quite some time; my current contract extends to 2028, which makes it about 10 years of coverage. I appreciate the improvements Choice Home Warranty has made over the years. Occasionally, there have been contractors more interested in upselling than solving the issue at hand, but these instances are rare.

I found Choice Home Warranty online and decided to go with them based on the reviews I read. My recent claim involved a microwave with a blown fuse. Unfortunately, it took about three weeks to resolve because the contractor didn't receive the correct part initially, leading to rescheduling. That delay was on the contractor's end rather than Choice Home Warranty's fault. When the technician finally had all the right parts, the repair was quick and easy. Overall, Choice Home Warranty has been a good experience, with only minor issues covered by their contract. I would rate them a solid 4 out of 5.

Maurice was very helpful and kindly answered all my questions and advised me of senior discount and the option to pay annually and receive a month off the annual fee. He informed me there is a co-pay/service fee of $100.00 and waiting period of 30 days before policy goes into effect. Maurice was very patient and also let me know that the company has been in business for a very long time. Great Customer Service!

I requested a service call because I was not getting hot water into my bathtub. The technician came out, looked at my hot water tank and said it was the bathtub not the tank. She said I needed a new filter in the bathtub. She also said that I would be contacted as soon as they were able to come back out and fix the problem. I never heard back for days. I called Choice #Warranty and asked what was going on. They said because it wasn’t a hot water tank issue, I then had to resubmit a new claim and pay an extra $100 to have them come out and fix my bathtub. I had stated right from the get go that it was hot water issue in my bathtub. I feel it is extremely unfair to have to pay another hundred dollars when they already know what the problem is and where it is. I’m extremely disappointed in this company. Or organization.

I filed a claim for a GE electric wall oven to be repaired. They could not repair it, so they offered $329 in a Lowe's gift card. I looked all over to find a wall oven for around that price and could not. I called Choice customer service and explained that I could not find any oven that cheap and installation would be another $100 at least. Choice's advertisements are misleading when they say if they can't repair an appliance, they will replace it. In their right choice warranty facts, they acknowledge that an average replacement cost for an appliance is $1,085. So, when you really need for them to pay out, don't be surprised when Choice does not honor their pledge. Read the fine print carefully.

He came and fixed it. He came at 6am. He had the part that fixed the electrical problem. When he left my electrical problem was taken care of. I paid him and he left. I am glad he had the part that worked. I am a satisfied customer and will use my Choice Warranty Services when needed.

The man came back for the second time and realized that the wires had burnt up in the heater. He didn’t notice it the first time when our lights went out here and they came back on. The burner must’ve been lighting at the same time and it burnt up the wiring cost a short, so that is taken care of now.

I am the owner of a rental. My renter called requesting assistance with a broken stove. I scheduled the appointment with Choice Home Warranty. They quickly sent out a technician. The technician called ahead of his visit, was on time, and assessed the problem well. He took his time to examine the stove and provided suggestions and helpful tips for future usage and care. I am very happy with his service.

The repairman that came to my house was on time and professional. My garbage disposal wasn’t working and he replaced it quickly. It didn’t take over 30 minutes. I didn’t encounter any issues and the job was completed well before I even thought about it even once. I would recommend Choice Warranty to anyone that needs a home warranty company.

I got schedule same day to repair heating system issue. The technician came to repair the issue was very knowledgeable and repaired at the same appointment. He has finished the repair with the time line and clean everything well. His job is very appreciable. No water leak issue after since repair was done. I will recommend Choice Warranty to my family members and friends.

The heater needs a new blower fan. It's on order. It's the coldest this year. There's no heat room temperature down in the lower 50s.. The temperature will drop in the single digits for the rest of the week. Unit 2 is also down with no heat. This one has the same problem as when it was repaired in December 2024. As of today, I have not heard anything from my claim **.

My air conditioner is not cooling. Choice sent out a tech. The tech told me that the unit had a leak and most of the coolant was gone. Choice that me that tech told them that the unit experienced a power surge and that the condenser was fried. I had an independent company check the unit and they said that there is a leak and the unit has no coolant. Someone is not telling the truth.

The bottom arm of the dishwasher came off and had to be put back on. I really don't feel we should had to pay for this since the arm was just installed by Whirlpool only 2 months ago by the same technician that replaced it on this call. And the technician said he saw no reason why it had came off and had to be reinstalled.

A friend recommended a similar company for a home warranty, but I went with Choice after doing some research. For the most part, I liked that if something went wrong, I could just call them, and they would schedule someone to address the issue.

Once my problem was submitted to their online portal, response was fairly quick. I was contacted well within 24 hours, and had an appointment with a plumber, from Drain Stoppers, set for the next morning. I received confirmation that the plumbing service cost was accepted on the same day after the appointment. This was my first time using CHW and service was exceptional to me.

I've had my Choice Home Warranty for around 2-3 years now, which was recommended to me by a friend who worked on my house. I've had nothing but positive experiences with their service. Every time I've called, they've been very responsive and sent out a contractor quickly—typically within about three days of my initial call.

The whirlpool repairman and his apprentice were personable, efficient, professional, and knowledgeable. The repairman had the part needed to fix my icemaker in his truck so there was no wait time. He went above and beyond by noticing my fridge handle was loose and tightened as a courtesy. Great service all around.

Yesterday my toilet started leaking at the base. Put in a claim with Choice right away and they sent David out today. He was very professional and very efficient! He replaced the wax seal and took the extra step of adding silicone caulk around the base. Thanks Choice, for the fast turn around and expert technician!

I would not recommend Choice Home Warranty at all. They never cover anything. They always find a loophole whether they can prove it contributed to something or not. They constantly claim my plan doesn't cover this or that. The technician they sent out for my furnace was great though, professional, and replaced it quickly for a great price.

Several houses on my street were experiencing water line issues that required significant repairs. I saw an advertisement from Choice Home Warranty and after a bit of research, I contacted them. I was particularly concerned about coverage for my main water line, and after confirming it was included, I decided to sign up. I've been with Choice Home Warranty for about 3 or 4 months now. I submitted claims online, which was convenient. However, I had a frustrating experience with a plumbing issue where the technician who came out seemed more interested in charging me extra for additional services rather than addressing the covered problem. This felt like an attempt to exploit the situation.

I was very pleased with the sales representative. He was respectful and courteous. Explained the plan to my understanding. I think he covered all the points of the plan. He gave me his personal phone number and that is very comforting to know you can reach a person and not some virtual assistant. Most importantly this representative is a US based representative. Again, very pleased.

The technician from Blue Bolt appliances went above and beyond diagnosing the problem and doing complementary cleaning of the dishwasher parts that were clogged. He was very diligent and professional. He explained everything well. Hopefully, the parts will come quickly and he he can the machine up and running in no time!

The technician came one time and evaluated the situation with the water heater.... And then came with his assistant and installed it.... The job Was done and the problem is fixed.... My biggest complaint is the time lost especially on The day that they installed it.... I waited all day to hear from them. And they did not respond to my texts And still arrived late when they finally established a time.... I lost at least half of my Saturday because of them. Also the water heater is a little bit crooked But it seems to work okay....

I had the pleasure speaking with Albert **, who walked me through every details in every plan, along with long term and short term options. Prices & coverage are great compared to others in the market. I signed up both my main residence and my rental properties. Online services are easy to to use; online account gets created immediately along with all the access needed to review plan information, upload documents, and of course file claims. Coverage gaps are not an issue; they make it easy as long you show them proof of current coverage.

Amanda ** was exceptional. When she learned that we were having trouble with our oven, she even took the initiative to contact me herself and offered to guide me through the process of filing a claim. She then followed up to make sure that the appliance technician made a timely visit to check out the oven. I have her phone number in my directory in case we need further help. I know that she will go out of her way to be responsive.

Recently I had to make a call to Choice to repair a furnace in my rental home. The technician came the very next day, repaired my furnace and my renter had heat. I'm so happy that my renter has a warm home especially when we will get very cold weather in the next week. I am very thankful to Choice.

The plumbers that came did an excellent job. They were polite and professional. They installed the garage disposal and even cleaned up putting everything back. As for Choice, it would have been nice to be notifed the expect arrival time the day before and NOT at 5:20 am on the day and my day off!

Received an alert that there was water in my basement. Come to find out the water was coming from the water heater. That night, I emailed CHW and by the morning, I received an email and phone call of the company that was coming to assess the situation. The contractor informed me that the water heater had broke and that he was putting a claim in for a new one. CHW approved it and there is a new water heater in the basement. This happen in 2 days and a night. They also cleaned all of the water that was in the basement. Thank you.

The light in our Maytag refrigerator freezer went out. I checked with Maytag if it had a light bulb I can replace it. If not contact Maytag service. I contacted Choice and they contacted Maytag repairman. He came the next day assessed the problem and found the part that evening and replaced the light and the switch the next day. He was very cordial and professional and knew what was wrong immediately. It took my wife and I longer to empty the and reload the freezer then it took him to replace the light and switch. Thank you Choice.

I have been with Choice Home Warranty for about six months, having heard about them through a friend. I have used their service once for a heater issue. The heater was still under warranty, so although they didn't cover the part or its installation, I was impressed with the professionalism and expertise of the technician they sent out.

I have been a Choice Home Warranty customer for several years, initially signing up after receiving an advertisement, although I can't recall the exact details. I've renewed my contract twice, initially for five years and then for an additional eight years. Overall, I've found Choice Home Warranty to be quite satisfactory.

I had an issue with my furnace, TCHW sends someone out, the repair was good for less than a week, then I had the same issue occurred. I sent a message, and they sent a tech from another company. He stated it was a temporary & improper fix that was done last week, he told me what the issue was, and I'm now waiting for the repair to be completed, once they receive the parts. But I had to pay an additional service fee for the same issue. Called the customer service, and they will not refund my service fee for the first technician. Stated I should have sent a message, which I let them know I had already done that. She stated that TCHW doesn't issue refunds.

We had issues with our ice maker not making ice. The issue was the condenser, and a few other parts. He fixed it today. We will know in a couple days if we have ice. We are very happy with our service, and with Ruben who fixed our refrigerator. Great job Ruben.

I called CHW to submit a claim and they sent someone out without any issues. The technician, although it turned out to be a different problem than expected, was able to identify that the issue was with an outlet. My refrigerator kept cutting off, and we realized it was tied to this outlet. Since the repair, everything has been functioning well.

I don't understand why you have a warranty program that doesn't cover this and doesn't cover that. Because I bought the washing machine for discounted price. They didn't replace it nor did they offer to give me the money to buy a new one. This is the second warranty program. I had and it's not any better than the other one. I'm actually considering canceling it. Someone recommended Choice warranty and I was hoping this one would be better but again it's not any better than the other one.

Choice Home Warranty promptly sent out a professional to attend to a plumbing issue at my home. The technician performed a rotor rooter job, which resolved the problem efficiently, and I haven't experienced any further issues since. I've been with Choice Home Warranty for a little over a year, although I've only used their services once so far. The process was straightforward; the professional was polite and knowledgeable.

My experience with Choice Home Warranty was extremely disappointing. I had been with them for about 7 years, and during that time, I faced significant issues with their claim response. I had an emergency when my furnace broke down amid subzero temperatures. We ended up paying $267 out of pocket to get it fixed immediately because Choice Home Warranty didn’t offer instant service. It usually took them weeks or even months to respond to claims. In this case, they sent someone the next morning, but by then, the issue was already fixed.

I had previously used another home warranty company, but I can't remember its name. Choice Home Warranty was my second choice. Generally, my experience with Choice has been good, except when it comes to air conditioning issues. They never cover the Freon cost when there's a leak. It's frustrating because repairing a leak might only cost $30, but the Freon can be $500, which I have to pay for myself. Besides that, I don't have many complaints. I submit my claims online, and I find the process easy and straightforward. The quality of contractors I've experienced has been average. I find the service convenient because it saves time searching for vendors for specific jobs. Choice Home Warranty comes in handy sometimes, which is something I'd share with friends or family.

Please avoid this home warranty company. This is a pure scam. If you file a claim, you shall spend days, weeks and months without any closure for your issue. Yes, the claim will be closed though without fixing the issue. They say you are taking on a recorded line but every time you call them, they will start listening as if this is the first time you are reaching them.

I have had several claims and Choice Home Warranty has been great! We have an older home and a few things have needed to be worked on. I didn't have to wait for a response and they sent someone out right away. I would recommend them to anyone that owns a home!

Updated on 12/18/2025: Issac technician was professional, polite, very informative of constraints required by the home warranty company. Did apologize that with the replacement home warranty company would not allow the replacement pushbutton located inside the house. After troubleshooting the old pushbutton was not compatible with the new garage door opener. I had the garage door repaired in January of this year. By programming a new remote I was told the replacement remote was not comparable with the Craftsman opener. I had a family member using my garage for Storage so I didn’t use the remote until recently to find out the remote didn’t work. I called to have the opener repeated since now I have access to the garage.

I've been a customer of Choice Home Warranty for years, having returned to them after a previous experience. Whenever I need to file a claim, I usually do so over the phone. Their customer service has been quite positive, and just last month, I had someone come out to unclog my sink. The technician was informative, respectful, and did a great job.

The company Choice recommended contacted me immediately and came out the very same day. The technician was great and he fixed the problem right away. I have had other home warranty companies in the past but none were as easy to work with and as professional. I highly recommend Choice Home Warranty to anyone who is looking for the best.

I am very pleased with your service. In my house in Florida 🏠 the air conditioning broke. It was under warranty. So you guys did not pay for it but everything worked out. The contractor you sent was very fair. In the other house it was great to have my plumbing fix for 75 dollars.

Our Kitchenaid dish washer had a problem in November 2024, we placed a service call through our Choice home warranty company, S and S appliance got assigned, this person who called himself a technician put in a part that started leaking. Water was spilling out like a fountain. Since then, we have been calling ss appliance and choice home warranty to fix the problem but every week we call, they say that they are researching. God knows what they are researching so much since 3 months. Both these companies are a sham, they are fit for nothing. Don't use them.

My claim was in and I had to wait all day to be serviced. Received E-mail that my service would take place between 10:00AM and 3:00PM. Service was done at about 6:00PM. Phone call the day before said service was scheduled for 4:00PM to 7:00pm. Day of service got the E-mail with the first time of 10:00AM to 3:00pm. Conflicting time so waited all day for service.

Mr. ** arrived within the window of time. He contacted me letting me know he was on his way. He was very respectful of my house. Explained what was going on and showed me where. Mr. ** contacted the CHW and will put me back on the schedule for repair.

I purchased the service with Choice Home Warranty a couple of years ago, and it’s been useful, especially when I lost heat a few months back. I called different companies, all of which tried to sell me a new furnace despite my furnace being only ten years old. Luckily, Choice handled the situation efficiently and within 45 minutes, I had heat again. The claim process was somewhat lengthy until I fully explained the issue, but once understood, everything proceeded smoothly.

I've been using CHW for a year and a half now. Submitting a claim with Choice is straightforward; I usually do it over the phone, and the customer service has been very satisfactory.

The claims process at Choice has been seamless. The techs who visited my home were professional and provided good service. I would rate my experience with Choice Home Warranty as excellent. However, I am canceling the service because I'm moving to an apartment. I appreciate the service and will consider them again if needed in the future.