Choice Home Warranty Reviews

The technician who worked on our washer was excellent. Friendly and very helpful. I highly recommend him. The company Appliance Heroes was a little flakey. The first appointment was 3 pm to 8 pm. At 7:30 pm I called them to see if he was coming. They did not have us on schedule, even tho we received email from Choice. But called him and he came by.

It’s always quick and easy to submit a claim to Choice Home Warranty. This time I had a plumbing problem, and a plumber was scheduled to come out within two days. Sentinel Plumbing fixed the problem in short order, and the plumber explained exactly what the problem was, and showed me how he fixed it.

Derrick with Jacksons Plumbing was patient and thorough in assessing the stoppage in my kitchen. He fixed the issue with knowledge and highly recommend this company. Other Technicians did not even answer my call for Appt, Jacksons Plumbing did it on first ring. Very attentive and professional when it comes to plumbing issues..

I am so pleased with Choice warranty - I recently renewed for another three years. Yesterday I saw that my main floor toilet was leaking. I had guests arriving and I was so worried that it would not be fixed in time that I almost called my handyman. I decided to see if Choice could fix it quickly. I explained my situation while submitting my claim. In a few minutes I received a call from the plumbing company and in less than a half hour the plumber was here, diagnosing the problem and fixing it. He knew exactly what to do. He was so neat and respectful of my property. I am so grateful for the excellent job and relieved it was fixed before it was needed.

Oven would not heat - technician came out. Knew exactly what the issue was. Called it in as the part had to be ordered. The part was ordered and I received an email with the tracking information. Within a week I had my oven back up and working. No issues at all.

It took it week to get my furnace up and working which made me very unhappy. It was 29 degrees outside and if it wasn’t for my fireplace I don’t know what I would have done. It took five days just for them to come out and look at it. I am considering canceling my warranty with them.

Sent in request, got a message that same day for appoint the next day!! Thank you! Also the request from CJ to fix the oven only took a few minutes to get the go ahead. CJ was friendly, professional that fixed my stove in minutes and shared knowledge about the appliance that was very valuable. Highly recommend.

Was glad to see such a quick response with your staff to get back to me in such a timely manner, I was able to find a technician in my area to respond to my request to get the job done in a timely manner. Thank you for your continued support.

The repairmen came out & he was very friendly & knowledgeable. He diagnosed the problem & fixed it. He was professional in every way. I would highly recommend him. He was also prompt. He cleaned up after he was done. I was very satisfied with this service call. I really want to give this nice man a good review.

The technician was very helpful and knowledgeable. My service from Choice Home Warranty was disgraceful. The problem with the electrical circuit in my garage should have been covered. I am tired of CHW searching to find reasons NOT to cover an issue. This is not the first time I have felt 'let down' by CHW.

I will need to invest an additional $600-$800 above the amount CHW has agreed to offer. I had another claim last year for an air conditioner. Initially the repair technician sent by CHW thought it was the thermostat but because the system was a Trane and required a computerized thermostat, a supervisor said CHW could only replace a builder level thermostat. Further evaluation determined that the entire system needed to be replaced but the technician never suggested that he inform CHW that the unit needed to be replaced. I had to invest $8000 to replace the unit. My recent discussion with a claim specialist in regards to my refrigerator said that I could have requested at least a partial reimbursement. I’m frustrated that it wasn’t suggested at the time.

Having returned from a trip I was anxious to get laundry done, but the dryer wouldn't start. After contacting CHW, the workman arrived and got approval to do the repair within 24 hours. The repair was done the following day. Total time from breakdown to up and running less than 48 hours.

When my first contractor didn't show up, I was frustrated with the process. It had already taken 4 days to get assigned. Calling in was not helpful as they was unable to reach the first company either. It took another 3-4 days and a few more phone calls before getting reassigned. However, when calling in and speaking with Prince, He was very understanding and very helpful at explaining the next process and options. Overall, satisfied with with Choice Home Warranty and have already recommended to a coworker.

I signed up for Choice Home Warranty with reservations since I previously had First Premier. They were the worst company ever, and I'm still having issues with money they owe me in lieu of repair; I called Choice Home and they answered in a timely manner, replied with technician within minutes, the repair was the next day, guy showed up on time, and fixed the problem. I was shocked and so happy. So happy to have selected Choice Home Warranty.

It was worth the wait. It was Wednesday before the Thanksgiving holiday. He was On time & and professional. Both wax rings changed on our toilets & flusher valve & flapper. No more unnecessary water is running or leaking at base of toilets. He cleaned up the areas. His first visit was the diagnosis. Second visit, jobs were completed. Thanks.

Our central air system stopped working the other night. Temperature dropped to 42 in our area, a little chilly. The next day I put in a claim next morning and ironically received a call from the technician, "are you available, I'm 15mins away?" What a blessing, fortunately, my husband was home and technician came out. He told us he needs to order parts, he documented on the claim. It now says pending. Very happy and grateful, it's being looked at so quickly.

We loved Midwest Heating Company. The owner Paisley and her team went above and beyond for our family. It was important to her that we had the heater fixed ASAP. She did struggle communicating with the home warranty company, they are very slow in responding and approving work to be done. Our sales rep. TODD ** is the best, he was able to help expidite things for us so the HVAC TECH could do her job. Thanks to Todd we will stay with CHW.

The technician that visited my home was here in the time he had texted me the night before. He came in and went right to work at seeing why my refrigerator was not working. After his assessment he informed me as to what my problem was and he would begetting with my warranty provider as to what the next step will be.

The technician was absolutely wonderful and inspected the exhaust fan and found the motor had burned out. His company sent the authorization to Choice to replace the motor. Choice denied the claim. This was inexpensive part and yet Choice found a poor excuse not to honor the claim. Very Disappointed in Choice's decision.

They did a good job, and they were very nice. They couldn't believe they put that faucet in my kitchen.. I would recommend them to anyone. There should be more people like this. If I have another problem like this I would recommend them in a heart beat. Thanks for sending them. Now I need my faucet replaced and I will be very happy...

Norm was prompt, efficient and polite. He answered all my questions and when I asked him to check the burner level, he did and he explained why the levels were set at a particular level. We were quite satisfied with the service he provided and would recommend him to others.

I had a leak in my kitchen sink. Nextdoor Home Pro assessed the issue and found that I had to replace the 33-year old brass faucet. They asked me to pick out the new faucet and also reminded me that Choice would only give me $70 towards any faucet. I appreciate the fact that they informed me of what to expect in terms of reimbursement.

Working with Dragonfly Mechanical was wonderful. The workman was on time, knowledgeable and friendly. He told me which parts were faulty and which were covered by Choice Home Warranty. Based on his information I decided to cancel the claim and purchase a new furnace/air conditioner unit. I purchased the unit through Dragonfly and it was installed the next day.

Choice Home Warranty is a fair deal for price and service. So far, they are 3 for 3 and extremely helpful. In fact, I recommended Choice Home Warranty to a friend who was overpaying for their home warranty. She is fighting a battle with them. The only issue I have is when my washer couldn't be fixed, it took days to receive my voucher. I would have preferred a check so I would not have to wait days. The technicians have been professional, diligent, and trustworthy. I couldn't be more pleased with Choice, and I have had experience with a different company.

I was explained in detail any questions I asked. Was given added info concerning discounts and rates. Was most appreciative. The agent was very knowledgeable, attentive and understanding of my concerns. I was explained procedures for updated current rates or bonus to date. I really believe I am making correct decision to finally invest.

My main concern is that I don't have the opportunity to speak to a live person on the phone. Any communication is by email. I do not check my emails numerous times in a day and then I miss the appointment times or I'm at the dr, or working. Now I'll be out of town until Sunday late afternoon.

The technician said it will re-generate itself. He did not write on the service sheet that the tank is full of water and its valve is not working. I'm a little concerned about the water softener. I'm not sure if the technician is going to order the parts or not. As a matter of fact the claim is still open.

From time we called claim in for drain stoppage it took 30 days and several calls to get drain cleared. We had to have Thanksgiving with a stopped up kitchen sink! This is not the first time for time issues with a repair. We recently renewed our contract for five years and at this time wondering if we made a mistake by doing so. Hopefully we can move forward and not have problems in the future.

I had to use Choice Home Warranty a few times, and I always find it very efficient and professional. Reporting a claim online is very straightforward, an appointment for a service is made within 24 hours, then the technician shows up within the timeframe that had been informed. Notifications are good (via email and SMS), including a tracking application to determine exactly where the technician is when on the way. Recommendable.

I was able to file my claim and got a call to schedule an appointment within 30 minutes of filing the claim. The appointment was set for the next day with a 4 hour gap. The technicians arrived and took care of the problem immediately. They were very professional and knowledgeable. The only thing I would want is a call to say they are on their way. Other than that it was a great experience. 10/10.

My experience was good with Choice Warranty Company. They responded in a professional manner after I stated what was my needed repair issue was, they responded with a schedule appointment right away. The Service man who responded handled everything in an excellent manner. Therefore I would recommend them to family and friends.

When I looked for a home warranty, I’m a consumer that checks Trust Pilot. Choice Home Warranty is on Trust Pilot!! This makes a huge a difference! I have used 2 other agencies, and Choice Home Warranty even beat their prices!! So they you. Debyi ** was great assisting me with my warranty. I’m excited to have them as support to care for my home.

This is the exact reason I’m not renewing with Choice. The issue with my dishwasher was not my fault, Choice Home Warranty wants to deny all claims. So I’m never going to go back with them when my policy is up. This is all I’m going to write about. I’m sorry this is not your minimum but I don’t have anything else to say about Choice Home warranty.

Great salesman, very knowledgeable and on point with all the facts and figures and information!! Answered all my questions with patience and kindness. Sent me emails right away and everything was completed in an orderly manner and fashion and very timely. Offered me a senior citizen discount which I did not previously know about but was happy to hear about...

A circuit breaker blew in my garage over Thanksgiving. I filed a claim and by next day had an appointment for service from Ferrer Electric. Eddie and his partner were very courteous and professional. They got to work right away and replaced the broken circuit breaker. I was very happy with the experience. I will highly recommend their services to my friends and neighbors.

I would recommend Choice to a friend. Choice sent professional repairman in timely manner. Although I disagree with being told that my wife and I put too heavy a load in the washer. It was same loads we use since washer was new. We think it was due to age. As washer was 8 years old. Other than that Choice was very excellent in everything else.

If you're considering Choice Home Warranty, don't do it. I have had 2 claims that I have had to file over the last 2 months. The first claim was an electrical issue; they emailed us that the technician would be out between 7 am and 11 am. We waited, and no one showed up. I called the company that was supposed to come out, and they said that they don't work with Choice Home Warranty anymore because they are too hard and difficult to work with.

Used CHW website to report non-functioning heater on Monday 12/9. No vendor was assigned and was not given reimbursement option until after 5:00 on 12/10. This surprised me as I have always been pleased with CHW’s service in the past. No one at CHW WAS ABLE to tell me what was the difficulty in getting someone to come out.

The service technician who came over to look at work with our dryer was on point. He knew exactly what the issue was, thank God he had the part and got it working right away. This is the first time we have used him, and hopefully, we can use him again. I really enjoy his professionalism and courtesy.

I called him 1 day in advance to tell him what the problem was. Fortunately, the repairman brought a replacement unit with him when he came to our house. He did a good job. The problem is that it took him 9 days to get here. That's too long a period of time if you have something that is critical to repair. It took 49 days to get our electric range repaired earlier this year. That's unacceptable. You don't seem to have the repairmen in this area to get the work done.

Elite Home Experts called before coming, arrived on time and fixed the issue promptly. The technician quickly found that there was no power to the thermostat and that the fuse was blown at the furnace panel. He replaced the fuse and it all started working. I highly recommend these experts!

I opened up a claim for a leaking roof and "Honest Construction N Action" was the assigned vendor. The technician spent maybe 5 minutes taking pictures of the front of the house. He knocked on the door to collect his $75 service fee and verbally advised that tuckpointing above the 2nd floor window was required to stop the leak. He had to be coaxed to come into the house to see where the water entered in the 2nd floor bedroom.

Jason is professional, prompt, and courteous. His trade experience and skills are outstanding, and his honesty and integrity make him an invaluable asset to his company and profession. I immediately added his number to my personal directory and shared his info with my family, friends, and colleagues - **. I highly recommend him for all of your electrical needs.

V&P Repair Services was scheduled when the first Repair Service did not fix the problem of the oven not holding the set temperature and leaving us with an oven that would not preheat. Viktor from V&P Repair Services showed up and quickly fixed the preheating issue so the oven can be used. However, the oven was preheated to 375 degrees to cook dinner last night but after after quickly opening the oven door and inserting the food to be cooked the temperature dropped to 340 degrees and did not reheat to the 375 degree setting. I intend to call Viking Tech Support to discuss the issue. Depending on their advice I may Call CHW back to fix the set temperature hole issue.

Our repairman was very professional. He contacted us to say he had an earlier appointment than scheduled. We accepted the new appointment day and time, he arrived promptly, actually a bit early!! He quickly got to work evaluating the issue. He researched availability of parts and explained to us the resolution of the issue.

The company that home sent over was prompt to fix my problem. They had to get parts and come back and repair and it was done at a reasonable amount of time. Norse Home Solutions did a great job. Thank you for your promptness. They text when they were coming ahead of time gave her a reasonable amount of time of when they would approximately arrive. Problem was fixed in no time at all.

We are very pleased with Choice Home Warranty. Called in a claim to CHW. They called in Ace's Garage Door Repair and Installation. Our Technician Tony was amazing in finding the issue, calling in the problem and replacing the garage door opener. Tony even lubed the garage door hinges, the spring and wheels on the door. We are very pleased.

The repair man was descriptive on the problem, it only took a couple of days to order the parts, then yesterday I had an appointment and he was earlier than expected and replaced with new parts. It only took about 20 minutes until my washer was working like new. Great job.

Technician was very professional. He let me know he was in traffic and was on the way. I didn’t have to keep wondering what time because he let me know. Once he arrived he took care of the problem and I was very satisfied. He gets a 10 out of 10.

Very professional and knowledgeable. Good people. Knew the issue right away. Also look for additional issues related to the furnace. The part was not available on his truck. He told me when he would be returning. He came as promised and put the part on. Now the furnace is working fine.

This was my first experience with Choice and they came through. My dishwasher was broken and the repairman was great and knowledgeable and had great tips. He told me what was broken, but he didn’t tell me that it needed to be replaced. That same day Choice contacted me and let me know that they were going to give me funds to replace my dishwasher. I did have to dispute the original amount being given, but my case manager was awesome.

This man is great, came in and stayed until the job was done. Had to buy a part and came back to finish my job. If you need an electrician ask for them. This is the second time. One to put up 3 fans and he fixed my timer for my lights.

We had to wait 4 days with no kitchen because of clogged drains. I tried to call the technician several times but they never answered. When they came they were great, did a great job protecting our home. They were very efficient. We were very pleased with the result just not the timeline.

This was our first service call with Choice and we were impressed. The technician that came was awesome! He was very knowledgeable, personable, and the service was fast. The parts arrived fast and he had us back up and running in no time. I hope every tech we have in the future is this good.

I was disappointed with the timing and follow-up with Choice Warranty. There was confusion regarding the appointment and also miscommunication and time spent waiting for a tech when there wasn’t one assigned. I was also called once and told I had a scheduled appointment even though my parts had not yet arrived. However, I was very pleased with the technician and his communication.

Representative was very friendly, professional and assisted me with two claims over the phone. I immediately received a callback from the plumber the same day. I have been scheduled with an appointment for this week. Looking forward to maintaining this account with Choice. It really takes away a lot of stress. Looking for experts to fix household problems that we face as homeowners.

I am filing this complaint to address the unacceptable delay and lack of resolution for Claim #**, filed on October 30, 2024, for my covered Refrigerator. Despite adhering to all procedures—including contacting LG Electronics (ID: **, Ticket #: **)—and ensuring the necessary parts were shipped to Choice Home Warranty's assigned service provider, Appliance Care Experts, LLC, the issue remains unresolved after 40 days.

I did not know that you would only give the wholesale cost of a damaged item. I cannot buy another stove for the amount you gave me to replace my stove. I was under the impression that you would either fix it or replace it. Since I cannot buy it wholesale I thought your company could.

My last claim actually wasn't used except to assign the company to repair broken water drains. They sent OKC Plumbing. They did a very good job but I thought they were pricey. They did come down for me a bit. They worked very hard and were conscientious that they were doing an excellent job.

It was very easy to schedule the service request that we needed and service personnel that were provided were punctual, hard-working and courteous. It was a completely stress-free process. We would highly recommend Choice Home Warranty. That is all we have to say on the matter so please accept this as you promised.

At first not happy. After chat with Timmy and an explanation from him, happier! New claim and will wait for next step in process. Then I hope I can report a truly favorable rating. Mr. Timmy was great! We will see how it all plays out. Thanks for asking.

Awesome tech got my problem fixed in record time. Very polite & professional. Showed up on time & gave a courtesy call when he was on his way & a courtesy call a day later to be sure things were working properly. I will definitely recommend this company to family & friends.

They do not do emergency repairs. They will get someone to you when they can. However if you are calling in a repair it's usually an emergency since we don't repair things if they are broken. We went 3 weeks without heat with temperatures in the 30s. Also when the service tech came out they said they hadn't had any warranty calls in over a week and had just been sitting around.

My previous home warranty plan with a competing company recently expired and, so, I was in the market to find a replacement plan. After doing my due diligence I contacted Choice Home Warranty to see what it had to offer in terms of plans, coverages, and pricing. My sales rep was/ is Anthony (extension **). I found Anthony knowledgeable and helpful. He patiently worked with me to find affordable options. I was not an easy sell yet we were able to come to terms. The plan I ultimately accepted made financial sense and, very importantly, was transferable to a buyer if I sold my home or to my heirs if I passed. Having a warranty plan with a highly rated company provides me with the security of at least some meaningful coverages in the event a covered item needs repair or replacement. I agree with Anthony that having such coverage for the agreed upon price and term was/is a “no brainer.”

Electrolux service tech was sent via Choice Home Warranty Company to repair Frigidaire freezer. The process was the biggest nightmare I had to endure, causing major stress, loss of work and sleep. Technician no-showed 2x, each appointment was rescheduled, but when called to Customer Support to confirm appointment they treated me as a "hot potato" & disconnected call on purpose to not assist. Finally technician showed but claimed he never had me on his schedule for those 3 cancelled appointments. This was the same tech that serviced my refrigerator 2 times in the last 3 months and mentioned that CHW did not pay them for the last service call.

Tech was pleasant and caring and a pleasure to deal with. We needed a part which I ordered and he will be back to install it. Tech knew exactly what to do to keep the unit working until the new part can be installed. Cleaned up any mess that was made.

I've put in 2 claims and both were denied because of false info that the tech that were sent out submitted... Believe they were both just trying to get extra money ou of us... Talked with 2 diffrent case managers in reference to my complaints, the 1st one was very professional and helped out as much as they could, the 2nd Cameo ** was no helped, was very short and seemed to have her mind made up before the call even started...I won't be renewing our contract...and will make sure others in our family will follow suit.

to be clear this is not a review regarding the technician who came to service the property. He was amazing. This is a review of the warranty company, which is awful. It took three weeks to get a technician to come out and assess a very significant leak that was spewing water throughout the well room. It required us shutting down water For multiple days to avoid further damage. Despite the urgency, it still took three weeks for choice to find someone to come and service. Ultimately choice denied the claim because equipment is not covered under the policy. I question whether or not this coverage is illusory because all leaks are ultimately going to originate from some type of equipment failure, and therefore to the extent that Equipment is specifically excluded. There really can never be coverage under this policy which I paid extra for to cover the well. Additionally, it would’ve been helpful to get an understanding of what the potential coverage limitations were before making me wait over three weeks to get someone out only to tell me that it wasn’t covered in the work couldn’t be done. The Customer Service people at choice are completely unhelpful. When I first called to set up a claim, they couldn’t even find the policy and then advise me that the policy had been canceled, which resulted in me running around for three hours, trying to , confirm that policy was in place thereby wasting my time on the front end. And ultimately choice caused me to waste my time on the backend by delaying my service claim for me to appeal and only after multiple requests providing me with the policy issue. I’m assessing whether or not it makes sense to file a claim with the department of insurance because I’m not sure that there’s any value in the insurance insurance policy that I procured.

Within 24 hours of requesting service, a technician came to the house and confirmed that a repair was needed. The necessary part has been ordered and will be delivered directly to us. Then the tech will come back and install it. Excellent response time and we highly recommend Choice Warranty.

This company is the worse experience I have ever had. Our oven was not working. We called Choice and it took them 3 days to locate someone to respond and fix the oven. The guy said he needed to order new elements. About 1 week later he returned and replaced the elements and assured us it was fixed. After he left we attempted to use the over and after 45 mins the oven heated to 250 degrees and that’s as high as it would go. The stovetop now does not work which it did prior to him working on it.

The fix to or issue was simple. All bathroom outlets were not working because all were controlled by 1 GFI outlet we did not see or realize. Once the service tech. pushed the reset button on that outlet all were reactivated and working. The tech was efficient, knowledgeable and did help us with 1 other question.

Gregg did not give me the contents or the particulars of the contract. He told me that my monthly pay fee would be $43. I just saw on the email is 4375. He failed to say the full amount that I would be charged, he never said, "Miss **. I’m gonna send you the contract or the agreement." He lacks customer service skills. He needs to be retrained or either find another job and a dog pound. He doesn’t let you talk. He talks over you. His tone is not welcoming. I had to call back and speak to another gentleman. He said his name was Ed and I had to ask him what his cupboard and what he sent me the contract agreement. I’m totally disappointed. I’ve been with Home Choice # Warranty in the past and I had no problems but this person that you have by the name of Greg, he’s not a good representative of Home Choice Warranty, thank you.

Terrible Experience. Terrible Experience - Avoid Choice Home Warranty at All Costs!! If you're considering Choice Home Warranty, don't do it. This company will find any excuse imaginable to deny your claim, no matter how valid it is. I recently filed a claim for my exhaust fan, which is clearly listed as a covered item in their policy. They denied it, blaming "neglect" and dust buildup - something that happens naturally over time and is completely unavoidable.

We had a leak under the kitchen sink. I told the plumber we looked under the sink to see what the issue was. Was it a small leak, a loose piece that we could easily tighten? No need to make a claim if I can fix myself. But we couldn’t try and fix it, the piece fell apart as soon as we touched it. But the plumber reported that we tried to tighten it and it broke. I could not even try to tighten it. The piece was worn out. The house is 20 years old and this is original plumbing. Apparently plumbing parts do not wear out like that after 20 years of hard water so the piece was not worn out.

Hi, we placed a claim. We are still waiting on the claim approval. It is for heat during the winter. The tech came Friday. He sent a claim in Friday. We are still waiting for approval. Other claims on the toilet processed but we had to have 3 sets of plumbers to come out on two separate times to get it right.

I turned the thermostat on but no heat, it came on with a few clicks and goes back off. I checked the unit downstairs, it did the same thing. So I called Choice Home Warranty and they sent out a technician who was very curious and polite. The technician told me what was going on with my unit, gave me some tips on mantainenace services. So I have heat now.

I’m very pleased with my experience with Choice Warranty’s companies. This is the second time I’ve needed service and both times I’ve been very pleased with the people that have came in my home. I hope any time I might need service that I can feel and say this same thing. THANK YOU!!

Since switching to Choice Home Warranty I have been very impressed with the service knowing that if anything goes wrong with anything in my house I know the Choice Home Warranty has my back. The water heater noticeable improvement from before! Their customer service is top-notch, always responsive and accommodating to our needs. We especially appreciate the reliable delivery schedule and friendly technicians who explain everything clearly. Highly recommend them.

The sales person told me I have nothing to worry about. All plumbing and electrical and appliances were covered. They are good with appliances but when it comes to plumbing forget it. They have no plumbers in my area which is 30 miles from the center of Elkton MD. Really contemplating if I will renew in late 2026.

The first claim was on Nov 3. All the requirements seemed to be held up until the shower was finally serviced last week. I am not sure it is working properly. I have trouble adjusting the water to a suitable shower temperature. My closet will not be repaired until after January 15. My blood pressure is on the ceiling and I am most frustrated.

The tech arrived. Plugged in the oven. Realized the issue. Said he had to get approval from Choice about payment before he could do the job which I thought was kind of ridiculous seeing that I was paying him $85 dollars for the visit with the understanding that he was going to do the repairs. My problem with this situation is that I thought I was paying a monthly fee to have the repairs completed.

The Agent was courteous and knowledgeable and handled my claim quickly. He advised me of the claim process and told me that he would refer the claim to the processing department. I would be notified of companies in my area that would contact me. A claim number has been assigned and I am waiting to be contacted.

I have given a 3 because it says most situations addressed in 4 hours. My heat is not working and it’s December. It’s been 24 hours since I submitted claim and no one scheduled to look at my heat. I called the 1-888 number to see where my claim was at and they said they would escalate claim. But I’m going on night 2 without heat.

I have had a claim in for my dryer which will not heat. The repairman has been here multiple times over the last 2 months but now says it can't be fixed. I assumed he contacted you and I sent a message last week asking for a solution but no one has contacted me. Please advise as I still can't dry my clothes!!

The two gentlemen that came to my home were very helpful and explained what they did to my HVAC. Also, paid attention to my cat and she loved that. I would have them back anytime for service on my furnace. They even changed my filter and saved me the trouble of making another purchase.

Myles, the Choice representative was helpful, concise, and made some great suggestions. He explained the Plan in detail. And he contacted me at a reasonable hour. I look forward to working with Choice, my first choice out of many online Home Warranties. The coverage items are exactly what I need.

I had a phone call with Blake to get everything set up for our new house. He was so thorough, and extremely helpful. I am so glad to be using this company, as it is helping set up everything I need for our new house from water & electric down to internet and home security.

I was scheduled for Wednesday, I called the service company and talked to Mr. **, he listened to my concern and was very courteous and asked if I will be open to accept his team in late hours, which I said YES, they came and did the needful in one day. Thanks.

Need you to get it fixed ASAP. I need to wash my clothes. This is why I pay you. It takes you too long to find people to do the work. When I had the other company they kept in touch with me on the progress to get the job done.

The contractor was friendly and knowledgeable. He worked quickly, and got the job done. I have no complaints. Once the job was done, he provided copies of the deductible, the cost of the job, and the warranty. He actually came a day earlier than the scheduled appointment. Which was a blessing, since a scheduling conflict came up since the original scheduled date.

Offer to pay a $150 towards a $1200 water heater replacement. Major scam company. Plus never got ahold of me because they did not load my information incorrectly when they sold me the warranty and they take no responsibility for reimbursement for the work being done.

Updated on 11/06/2025: Avoid this company. Terrible customer service and they will drag their feet when you have an issue while they try to find any way out of funding your repair. My furnace went out in the winter last year and it took almost 2 weeks of back and forth all for them to finally say NO because they saw a bit of rust on some unrelated bracket (had nothing to do with the actual component that broke). The technician was blown away by how challenging they were to work with and the excuses they came up with to deny my claim. This whole time I was left in limbo while running a handful of space heaters in my house with a small child - no sympathy, no urgency while it was single digits outside. Now that I've cancelled I get numerous calls and texts from their call center army trying to get me to renew.

I am still waiting for my refund and Choice never told me how I will receive it. My microwave blew up on Thanksgiving and they had a repair within two days after the holiday, he did a thorough inspection and saw there was no abuse and I kept it very clean. He saw it was just old and blew up so he saw I needed a new one…. Choice said they would give me Lowe’s gift card but didn’t tell me how I would receive it so I had to charge a new one on my credit card for the holiday.

Stay away from these legal scammers. They rob you in one or other way. You open the claim with them and wait for weeks to get the technician and later you will get to know that that part is not covered in your plan. Pure scam and thief.

The tech came out was nice. Asked valid questions. She came in and cleaned out the furnace. Told me to keep an eye on the lights and it was working after that. I have not had any issues with getting service on my appliances thru Choice. It’s been a pleasure having them.

I had done a lot of research prior to contacting CHW. Was very pleased with time the sales manager, Jonathan S. **, gave to me (explaining the coverage, etc,). A pleasant experience, no hard sell. Different options available was able to find one that gave me the coverage I needed well fitting my budget.

Choice has been very fair and ETDBW. No issues at all and contractors they have used are very professional. Very pleased with their service. We decided to purchase a home warranty protection service plan for ease of mind. Did not want to worry about appliances, pool, A/C breaking down. Zero issues with CHOICE HOME WARRANTY. I highly recommend them if you are in the market or contemplating on purchasing a protection agreement. Again, very pleased.

Great customer service filing the claim. Quick response time in getting technician appt.. I filed the claim thinking my oven was going out before holiday—I panicked! The technician kept in touch with me several times checking to see if my oven was still working. He was so professional and respectful.

My washer has been acting up, and after two or three times of having someone repair it, this time the repairman suggested I need a new washer. Choice agreed and is sending me a Lowe's gift card for $340 to help get a new washer. I thought this was very kind and needed. We really appreciate Choice helping us like this. Thank you.

I filled out the online claim form. Even though it’s a Sunday I received a fast response saying that they were going to contact a service provider. In less than an hour I received an email that they had dispatched a provider. That appointment was not convenient. Called them and the appointment was changed to a different time. It hasn’t been repaired yet, but in less than an hour the entire process for the claim was completed.

According to your company you say you don’t have to pay anything but the money to get them out. It’s kind of a shock when you find out the hidden charges. It would have been nice to know that in advance. Because of that my service ends 12/24/24. I will not be renewing. End of contract 12/24/2024.

I am pleased with the service I have received from Choice Warranty. I have filed two claims and they have sent people out to check the problems on the appliances. I appreciate that so much, and thank them for that. I can depend on them answering to my service requests. They have great customer service representatives.

Yes I would recommend CHW to my family and friends! Good service. Excellent handling of my claim; good job!! My claim I contacted CHW by PC and it was easy to file my claim; it was just a matter of minutes when I received a e-mail about who my repairman or service was going to be and in the same day I was able to contact my assigned repairman. Thank you CHW.

I've never had any issues or complaints when it came to any claims I put in. No issues with customer service. Stephan was very nice and helpful and assured me my claim would be taken care of ASAP. Within minutes I received confirmation as to when a technician would be responding.

Very pleased with home warranty. Coverage & cost explained in depth and questions answered. We can always call for further questions if needed. Brian, Choice Home Warranty representative, was very helpful and provided us with better choices. I would recommend this Choice Home Warranty to our friends. You could also think of buying this as a gift.

It always takes so long to get service to my address, which isn’t good. However, once the technician arrived, he was very friendly and helpful, quickly diagnosed the problem and was able to send the report to Choice. He explained the entire process of receiving the Lowe’s Gift Card or requesting a check. I was offered a pay out the very next day.

I asked for help, on 11/25/24 for a leaking and partially blocked drain of the toilet. Also, my kitchen sink is plugged up, so I can't do the dishes or run the dishwasher. The water to the sink is slow too... I do not have it fixed today, 12/8/24. Yesterday, after the technician canceled on me, I called your office. I was waiting the whole Friday and until Saturday at 1 p.m. I asked for my own technician since you can't get me anywhere. Of course now it is the weekend again and I can't reach anybody. Very disappointed....

Cocina in Merkel recently replaced my ice maker and did a great job. They were on time and communicated with me through text and were always accurate with the time slots they were going to visit our home. Technician was very nice and super professional. Knew what they were doing for sure.

Had my garage door opener fail. Filed a claim, asked for it to be expedited due to leaving for out of town in 2 days. I received an appointment within 5 minutes. The technician came, assessed the repair and within 1.5 hours it was resolved and fixed. This was the best and most seamless transaction I have ever had.

Choice had a repairman here in 24 hrs to repair dishwasher. The tech was professional and polite. Fixed it in 30 minutes. Choice is the best. We had Home Shield and everything about them was terrible. Customer service was terrible. Their techs were terrible. And more expensive. Highly recommend choice.

Anthony is courteous and helpful. He diagnosed the problem within a few minutes and will be back as soon as the refrigerator compressor arrives. He also worked us into his busy schedule several days sooner than expected. Anthony answered and explained all the questions my wife and I had. We look forward to having him back to complete the repair.

Two cancelled technicians and when one finally came out (who was very nice), he told us he didn't service heat pumps. Then he called CHOICE and was told they were not covered. This can't be accurate since you APPROVED my online request to "REPAIR OUR HEAT PUMP". PLEASE review and help us arrange ANOTHER technician, this time someone that works on heat pumps. Thank you.

Great. We're going to replace your washer by giving you a gift card. It may take up to 30 days.... Still waiting on that. What about the money it's costing me to drive to a laundromat and time I'm wasting doing that while I wait on the gift card that may take up to a month to arrive so I can actually order the washer then wait on that to arrive. When I hit accept the money should have been available at the moment so I could actually order the replacement.

Company (certified technicians) you chose was great. Owner was super. I would recommend him any time. Part was on back order which was the only stumbling block. Bullhead City AZ is very hard to find a reliable and knowledgeable business. I was very happy with this company and its staff.

I moved in my home over 18 years ago and never have been told there was any electric problem with my home, by the previous owners nor any repair chains that may came for the air conditioner system, which runs on the same system. That's why I'm so confused as to why I'm being declined coverage under my plan. I spoke with a case manager, but due to a stroke I had, the stress of the conversion was getting to me, so I told her I need for this to go higher, even with the hundred dollars she offered toward the 900 it would cost me to fix the problem. I strongly feel if this is not going to be fully covered, WE SHOULD GO HALF AND HALF. Please let me know where things stand. Thank you.

I used this company for 4 years. In that time, of 6 claims, they paid 1. When I didn't renew, they decided to create a new account; according to customer service I had 2 accounts for my name & address.... hm. They also somehow debited my checking account for 2 monthly payments. I always prepaid the year. DO NOT DO BUSINESS WITH THIS COMPANY. Check how they treat clients by the Facebook page by customers of Choice Home Warranty.

It took a week for my claim to be assigned to a plumber. Choice Home Warranty booked the appointment but the plumbing company had no knowledge of it. After multiple phone calls back and forth I personally had to coordinate and confirm the appointment for the following day. During the debacle the CHW representative recommended that we just start a new claim and schedule a new appointment even though the process would have to start all over from the beginning thus taking more time. The plumbers were great but I am not impressed with this home warranty company at all. I still have a second claim that we are waiting for someone to be assigned to. It’s been over a week and no communication. I would not recommend this warranty service. We have used others with better results.

I first looked online, but then called Choice Home Warranty. I spoke with the nicest and personal man and he was so knowledgeable and helpful. He answered every concern and question that I had. I really appreciate his kind assistance. I didn’t have any trouble understanding him. I highly recommend him.

Water heater was leaking. I filed a Claim and within 10 minutes they had scheduled someone to come out to fix it. They showed up within the time limit given. They got the approval and replaced the water heater very quick and happy with choice warranty. Also A 1 Plumbing is great and the employees were very respectful and cleaned up the area where they worked.

Ms. **t was my case helper and she completely understood that the features on my dryer were very new and I could not come close to replacing my dryer with a similar one with $300. I am grateful that my case was looked at further because not have a large capacity dryer that works is... well bites. My dryer is only two years old and the manufacture warranty just ran out. Choice gave me just enough money that I will only need to put in a few extra hundred if I wish to keep my color black. I guess it will be up to me.

Jack was very courteous and professional. Not too many techs take their shoes off at the front door.. it's a sign that they respect and care about the homeowner's property. I appreciated him for that. He didn't waste any time and got the job done and was on his way. My family life was not disrupted for long. They appreciated that very much.

Choice Warranty is so easy to work with. Fill out a claim online and boom, everything just flows smoothly from there. The vendor ARK Plumbing is excellent. Extremely knowledgeable and honest about what needs to be done. I highly recommend Choice Home Warranty and ARK Plumbing to anyone that needs plumbing help.

Matt from Door in Motion was very courteous and professional. He gave me couple of options for different types of garage door openers. He was very efficient in changing the opener. He showed me how to change pin code on keypad. He cleaned up after work and hauled the old opener. Great experience!!

I have not heard back from Choice on my claim **, I have been living with no heat for 5 days, and ready to contact local government as what to do. Was advised the furnace could have a carbon release issue, that could be extremely dangerous. What should I do, I am freezing.

Aero Tech came out to repair my Samsung stove due to a serious carbon monoxide leak. It is a week since the first call and it still hasn't been fixed. I cannot cook until it's repaired. I called them today and they still don't have the parts. I think this is terrible service.

I thought the process was slow in getting a tradesman assigned on such an urgent matter. Going without water is not a routine situation and then having an appointment set for a week later was quite difficult. Thankfully the plumber adjusted his schedule to fit us in. I think a system should be in place for quality-of-life issues (no water) should be given some priority.

I called to report that my kitchen sink food disposal was not working. I got an appointment with a repairman the very next day. The repairman was on time, polite, and efficient. The job was completed in less than an hour. I have recommended Choice Warranty in the past and will continue to do so.

Alex & Dean were amazing, to say the least. They went far beyond expectations to make sure the job was done correctly. They were VERY friendly and VERY professional. We would highly recommend them for any plumbing jobs. Before the job was completed, they removed the toilet tank and cleaned the ‘mold’ out of it.

He fixed the issue of the internal gas valve. But he critiqued me for not telling him the external gas valve was turned off (one can plainly see that it was, especially a professional). Didn’t like the criticism and criticized him back since if the furnace door is off the safe thing to do would be to turn the gas from the outside off. However, he still gets a 4 for finding the issue and fixing the problem.

My microwave failed. CHW sent a technician out immediately who identified the problem. CHW advised me the microwave needed to be replaced. CHW contacted me and resolved the issue with no hassles. Funds for a replacement was settled, and a check will be issued and coming soon. I recommend enrolling in CHW for future home warranty programs.

Can't rate completely yet. Have yet to be reimbursed upon approval of work. Upon completion of claim I will be able to further comment. I am pleasantly surprised at the fast response to establish my claim. I did have problems with the correction of my address/city and state when starting my service due to possible language or customer service being out of the United States. Other than that so far so good yet I’m am early in this claim. I am hoping all else is as smooth flowing.

It took over 2 weeks to get someone to look at the dishwasher (missed Black Friday deals for replacement). Make it clear that I needed someone to come after 3 PM, but never relayed to 2nd tech. (1st tech told me that I needed to conform to their schedule). 2nd Tech was very nice and professional, but Choice said it needed to be replaced and was only willing to give me 1/2 of what the cheapest one would be and offered only a gift card for Lowe's (which I would never, ever use). When I recently extended my contract, I was told how much better they were than before, but you guys have gone downhill seriously. I really need to talk to someone about this issue, but I was told no one was available and I need to submit a request. I have owned a business for over 50 years and wouldn't treat my worst customer this poorly.

I have Choice Warranty for couple of years now, the services that they provided were good but unfortunately some of their contractors are not, very dependable and taking a long time to do the job. I have to put the same work order for months before it can get right. Hope they will have better contractors, but overall I'm satisfied with their service.

No hassle or long wait time, service was scheduled and paid for fast. Customer service did everything with scheduling a repair company and I only had to pay my deductible. First time having to use the warranty and I’m glad I switched to this company because I had a difficult experience with my last warranty company and was nervous about having to do another claim but everything worked out perfectly.

I've had one completed claim. It was handled swiftly, competently and I was very satisfied. I am just starting my second problem with my electric stove. I'm sure this one will go just as well. This is a great company and you should work with them. I highly recommend them to everyone.

The technician was great. He fixed the dryer really fast. He knew what he was doing. He was very polite and respectful. When the work was done he explained what had happened and what he did. He told us that everything is fixed and we are good to go. We were fully satisfied with his work.

The tech was good, came on time and did the repairs quickly. We paid $100 service call fee, then tech required another $150 to complete the repair which involved replacement of two springs. Tech said Choice only covers one spring. I contacted Choice they said look at agreement. Agreement says. “Garage doors: all components and parts covered.” We are dissatisfied with Choice. We believe they should have covered the repair.

Our technician was very professional and worked very hard to try to fix our microwave. In the end it was as decided that it needed to be replaced. Replacement offer was too low for a comparable microwave. Our claim specialist was very understanding. After checking out what we were replacing, she made a better offer, which I then accepted. Only complaint is how long it will take to get the e-Lowe's card so I can replace my microwave.

Freezer failed one or two days before the Thanksgiving holiday. Choice was able to get my appointment on Monday following the holiday. Technician came in. Had to have the part ordered. 3 days later technician repaired the freezer. Which quite frankly was amazing considering the age of the appliance. I was extremely pleased with the service.

Service was very fast and accommodating time wise. Wesley was the technician who arrived as promised and promptly went to work to solve the problem. After checking the garbage disposal while running, he quickly determined that it needed to be replaced. It only took about thirty minutes and I had a new garbage disposal. I would highly recommend Metro Power.

Mike ** was a pleasure to work with. Kept us well informed about scheduling and asked questions in advance so he could provide the replacement part eliminating need for second trip and inconvenience. Highly recommend Mike ** for electrical needs. Please contact us if anything else is required but we were very pleased with Mike **.

Antonio quickly identified the issue at hand, using his keen diagnostic skills to pinpoint the root cause of the problem. With a strong understanding of the system, he set to work and efficiently executed the necessary repairs. His professionalism shone through in every aspect of his work, as he communicated clearly about what needed to be done and ensured that everything was resolved to the highest standard.

Arrived on time as scheduled and quickly determined the problem but the claim was denied due to it being an item that was under warranty and I'd have to go back to the installer for this. I pay $60 plus a month. Over $800 a year. And each call is $85 bucks. Now I have to call the installer who charges $125 to evaluate. He does not have the necessary part. Orders it and tells me there will be an additional $125 trip charge to complete the repair. The order comes in, the installer technician starts the repair and somehow after he pulls the power plug and then puts in the new part and then plugs it in there is no power. No breakers have tripped. No smell of blown plug. Meter shows no power.

Both Choice Home Warranty service and Smith Mechanical Heat and Air were professional and met my needs. I am very satisfied with my warranty and the company taking care of my repairs. Looking to purchase and give my son and daughter in law a home warranty for Christmas. Also, recommend Choice Home Warranty to my grandson and his fiancée for their upcoming home purchase they are working on since I have been happy with mine. Have told others that they need to purchase a warranty on their homes as a good investment.

My technician was great, very helpful and knowledgeable. He recommended that stove be replaced because of the shape and age but Choice Warranty chose to fix instead. Which makes no sense to me or him. Also there is no technician close so this guy had to travel an hour and 45 minutes away to get here. He was very pleasant and professional. I would recommend him to anyone even if paying out of my pocket.

The technician, James, arrived on time and after looking into my problem, was able to resolve the issue for me. He was friendly and knowledgeable in finding out why I had a couple of outlets and a light that weren't working. I am a curious person by nature and I ask questions to learn about things. He answered my questions with a pleasant attitude.

After waiting a month for Choice to get a tech to put in new water heater, I ended up having to get my own plumber. Hopefully I will not have trouble getting reimbursed. I'm rethinking my whole house warranty with Choice. Why paid for a whole house warranty when you end up having to call dozens of times with no satisfaction! Very disappointed with the whole process!

I’m satisfied how quickly Choice warranty was able to get a service provider, Four Needs to come to my home and assess my issue with the dishwasher. But, I am very dissatisfied that you denied my claim and are not covering the repair after Four Needs assessed the issue. I have filed an Appeal.

About 3 weeks ago, the HVAC wasn't working. Your technician came out and determined that a whole new system was needed. My part would be about $2000 because the call didn't include the coils in the roof. There was a call back at the beginning of the week because there was no heat. There was heat before the unit was serviced. The person who installed the new HVAC (which included a new heat pump) didn't properly charge the unit so when the heat pump kicked in, it caused the weak breaker to flip.

The guy inspected our broken ceiling fan. Said he needed to submit report to replace it. Waiting….for action. How long does it take to approve A replaced ceiling fan? It’s been about 10 days so far. Haven’t heard from anybody. Please reply soon with an update.

Our oven broiler stopped working. We went on the Choice Home Warranty website to file a claim. An appointment was made with an authorized GE appliance repair company. The repairman showed up on time. Replaced the igniter switch efficiently and was very careful about removing the oven door and other items, being gentle about placing them aside in our kitchen. Tested the oven, all worked well. An excellent experience all around.

Reliable when you called for service, and the best they are open 24 hours and no waiting online to talk to a robot someone always answer. The service could not be done right away. Some parts needed and the technician ordered the parts and booked another appointment to come back when the parts are delivered.

After talking to BJ Appliance I was directed to call CHOICE WARRANTY, which I did and was told by the Agent to call BJ Appliance after I hung up and would receive another EMail telling me more. I am very happy to have purchased a contract with Choice Warranty. I am very happy with the Agent that I talked to.

The gentleman who came and serviced my pool did an excellent job. Also got my sweep running, he was very personable and helpful and went above and beyond to make everything workable. I would recommend this company to everyone. In fact I do with anyone who is in need of great service

I worked with Henri **. He explained the warranty and assured me that the vendors in Amarillo were reputable. He was very patient with me. He worked with me and explained renewals and offered the 6 year plan which at this time I cannot afford to do. He explained that if I have any issues with my plan or a vendor that I should contact him.

Over the past month, I’ve had 3 service calls, 2 on my fridge (ice maker issues) and my garbage disposal. The 2 ice maker calls, though the service people thought it was ‘fixed’ when they left, it still doesn’t work right (despite me having to pay for 2 separate service calls, and we have to buy a new refrigerator. The garbage disposal was very noisy. We were told it was because of its age and we weren’t going to get a warranty replacement just because it’s noisy. So, I really am not the person you want to ask for a CHW referral.

I was having issues with my garbage disposal. I filed a claim thru Choice's website. It was so easy. They were so fast at scheduling me an appointment with a local plumber. The plumber was 2 1/2 hours past their 4 hour service window they gave me so I spent the entire day waiting on them, luckily it was a day off. Looking up that plumbing company they have a lot of poor reviews from others who had to use them thru their home warranty. Luckily, my issue was easy & straightforward so the technician was able to replace the garbage disposal easily & quickly without any issues making my 1st claim with Choice a good experience minus waiting nearly 7 hours for them to show up.

Washer was making a banging noise when in use and you sent a professional to my home to fix it and he did a wonderful job. I would certainly recommend Choice to any friends that were looking for appliance warranties. This job was done a someone that really knows what he is doing and I really did appreciate that. I will always keep Choice on my mind when I hear of someone having issues with their appliances in the future. Thank you for all your help.

The technician, showed me how to solve my electrical Problem. Thankfully Grateful for Matthew **. However sometimes I'm confused as to what is covered on My 5 year Choice Warranty that is about to expire. I wish Choice Warranty will simply clarify in detail the exact coverage before sending a Technician.

Service tech professional in every way. Arrived on time. Only problem is that the issue of my dryer not staying on to dry was not resolved. I didn't run the dryer before the tech left, what I should have done, because when I did try to dry towels it didn't work. Exactly as before. Or he for 30 seconds then stops. Now I've placed a second claim. I'd like to know if it's expected that I pay my $65 for a second time???

Very polite. Listened to what I had to say. Quickly tested the connections and determined the problem. Took the faucet off and replaced the old washer with a new one. He explained what happened, answered my questions and advised me how to get the faucet off using gloves. He was tidy and did not require my assistance.

I have had several different home warranty companies over the years but Choice is definitely the best due to their quick response and qualified repairmen! I have had three repairmen come to my home in the past two weeks and all of them took care of my problems with efficiency and friendliness.

The professional was very knowledgeable on the equipment and very transparent on the steps needed to be taken after he reported claim to Choice. Choice had no delay in giving me the best for my equipment and were timely. They streamline the process so that all items can be taken care of electronically. I am only waiting to have my payment to me but it has only been two days.

I think his name was Adam. He was very polite and informative. He explained all of the various options available. He definitely helped me through the process. I contacted him by phone because your website had incorrect information and would not accept my AMEX card. I would recommend this home warranty to others.

The gentleman was very attentive and quick to attend to business! He thoroughly answered all my questions without hesitation! He was clean and knew what needed to be done! My disposal was replaced without question. I would recommend Choice again if I needed a home warranty! This is my third experience with Choice and the best one.

I called because of a water leak that had caused the Sheetrock to fall in my kitchen. The service man told me it was the air conditioning line and that it would NOT be a new claim but a TRANSFER!!! But Choice insisted it was a new claim and I had to pay twice! Very unfair!

Technician arrived promptly around 7 am, replaced my heating unit on my 8 year old Samsung dryer. He was professional, personable & quickly had my new unit in and dryer heating. Highly recommend Cumberland Appliance Service thru Choice Home Warranty. I’ve had Choice Home Warranty for over 7 years. Used them 2 yrs ago for a problem with our HVAC. I only paid a $35 service fee, a technician repaired and it saved me hundreds of dollars. Their service fee like everything else has gone up to $60. However, still cheaper than buying a new appliance. Their policy is, if it can’t be fixed, they replace whatever it is with a new appliance. You can’t beat that. When my contract runs out in 2027, I will definitely be purchasing another one.

The repairman was on time, professional and able to identify the issue with my washing machine right away. He was able to repair the washer quickly. He was very courteous and provided helpful instructions for caring for the washer in the future. I would recommend this company to family members and friends.

Don’t waste your money. Had a refrigerator go out. They 2.5 weeks to finally resolve the issue. You need a new refrigerator. Then they gave us a wholesale amount to buy a fridge. You have to pay retail because they have no options to purchase at the wholesale amount they paid. At least with American Hone Shield you can go to the site and choose a replacement based on the style of what you are replacing. Tried to cancel my policy earlier in the month. Even though you paid for the full month it is effective that day. Then I called to cancel the first day of the new month and they still charged me for the whole month.

I have nothing but good things to say about the company and technician that was dispatched to repair our heater during the cold weather. Trevor with Freedom First Heat and Air was outstanding. Great customer service and a quick to fix for our heater. I would definitely recommend Trevor. Thanks!!

He was very professional, quickly identified the problem and made the necessary repairs. He kept the area clean and answered all my questions. Would use this company again if necessary. Thank for the quick response. Choice response was quick and effective and lived up to my expectation. The monthly payment was well worth the expense and the security of knowing that the help is there when needed.

The company that came were knowledgeable and professional. Took time to answer my questions. They took their time and checked out the entire system to make sure the issue was completely resolved. They were punctual and communicated well. I would highly recommend them and I would also use them again.

Serviceman Leigh explained each step of the process of troubleshooting the ice maker in our Samsung fridge and determined it was not repairable and we needed a new one. I had explained to him how it sounded like the water was not coming into the ice maker and he showed me why it malfunctioned.

Restarted Choice Home warranty, after several years and having a very bad experience. The salesman’s assured me things were different now.. I signed up and off we went. One morning I get up for my daily cup of coffee and opened the freezer compartment and everything was getting soft. (threw out about $150.00) went online started my claim.. Maybe the next day I get notice who would be coming out w/ instructions. Paid the man $85.00. He was here about 10 minutes, way to too much to repair and that Choice Home Warranty would contact me, which they did.. Said I would get $988.00 (would have like a few dollars to cover items lost.

Fixed my problem and was polite. Gentleman was respectful of my home and left no mess. My HVAC is back running and my family is warm again. Service came out next day and was very prompt. They also called in advance to advise us that they were on the way.

Gentleman came and did what he could and came back as he said he would. I have liked to speak to a human though..He will return on Mon..Also I was told servicemen would come anytime of day. I had to wait till next day to be taken care of.. Service was very polite and knowledgeable., and patient with me.

My refrigerator had quit cooling, so I called Choice. Choice found a repairman in a few days and scheduled the appointment. They called before they arrived. They were clean, polite and courteous. They went right to work, figured out the problem easily and fixed my refrigerator. I was very pleased.

I used Choice for home warranty for over 3 years. I highly recommend this to family and friends.The customer service is always on time to take of my claim. My claim usually is plumbing and air conditioner. Their plumber technician where I live is always on time and very good doing his job. The All Pro Plumbing & Drains super excellent.

I was not real pleased with the people that you use for your service. They changed my appointment to a day that I work and when I called them up to have them change it to a different day or a different time, they acted like it was a big deal.

RJ did a great job! He was very professional! We are very pleased with the replacement of our garbage disposal and with Choice Home Warranty. He came out, correctly diagnosed the issue, and came back the very next day to fix it. We only had to pay our 85 dollar deposit.

The electrician was on time, efficient, professional and kind. Very knowledgeable about the issue I was having. I believe it was Providence Electric. Definitely recommend this contractor to fix electrical issues. Owner was involved and very professional. They made sure that I was safe and everything was working perfectly! Thank you!

Refrigerator had water pouring out of the interior and it took many towels to sop it up. The date was set for service and they called to set the time. Quaker City service man "Brandon" was very diligent and worked quickly to get to the source of the problem. He was very polite.

My furnace went out during the night on Monday and it was repaired on Tuesday. The contractors from Gritt were amazing. CHW came through immediately. I called at 6am. Received a email within 3 hours and communicated with contractor within 5 hours. Their response time and communication to keep me updated was excellent. Plus they approved my repair which was 1000.00. So happy!! Thank you CHW.

Is garbage disposal covered. I had an excellent experience with Miguel. He wanted to know the last warranty we had. It was called Cross Country. I didn’t have a good experience with them so we had to cancel policy. We’re hoping that Choice Warranty is a five star company. It was great knowing that Choice Warranty will stand by us. We’re going to tell friends and family about how this could save money in the long future of services.

Updated on 01/03/2025: On December 12, 2024, I received an email assigning Comfort Masters to come and evaluate the problem on December 13, 2024, at 11:00 am – 3:00 pm. When Comfort Masters didn’t arrive, I called at 2:45 pm and was told that the tech would be here at 3:00 pm. Comfort Masters was another no-show. On December 13, 2024, I received another email from CHW stating that due to unforeseen circumstances the appointment with Comfort Masters was cancelled. On December 14, 2024, I received an email from CHW stating “We are working diligently to assign your claim to the best available technician in your area and to resolve this as quickly as possible”.

TL is polite, courteous, and very respectful. He is very well trained, found the problem and fixed it quickly. If I have another issue with heating/cooling, I want him. His customer service is outstanding. My unit is old and undoubtedly will need service again. Other techs who have covered my appliances, heat/air do need customer service training, many of your customers are old (like me) and expect respect.

He was very helpful in diagnosing the problem and providing a solution. Checked the Dishwasher and knew what part needed to be replaced. I need this working. Choice is taking a longer time to approve the repair and having him come and replace the part. Not sure why it takes a week and a half.

Just opened my account with Choice in October 2024, due to the fact that my old warranty company would no longer cover my washing machine. Have been having trouble with my gas oven so I finally called on a Sunday to set up an appt. to have it looked at. They said, I would be contacted by email within 24-48 hours. To my surprise I got an email the same day with an apt. the following week. Had to change the time and date-because of my work schedule called the company that would be servicing my oven and they were very polite and had no trouble changing it to meet my needs. They were here at the scheduled time and all was fixed. Thank you, it was a great first time experience.

Brandon seemed very sensitive and easily offended. I apologize if an American term of endearment is offensive. He was in a big hurry to sell me a term I did not want. And very pushy to get me to do a two or three year plan when all I wanted was a one year.

Does it appear that there is a severe shortage of repair technicians? Why? On October 28 claim is made, a repair person gets scheduled two days later—perfect! Day of scheduled repair - can't make it. I do not hear from anybody for weeks. I called in twice to find out what's up? Nothing until December - repair tech fixes refrigerator Dec 4th. Wonderful repair person - fixed leaking water dispenser. Nice guy. They waived my service fee for this extended time to repair. What I didn't like is the no communications for extended amounts of time. I had to call 2x to see if they were still working on finding a repair person.

I am very displeased with my home warranty service. My hot water heater has been malfunctioning for a week and it is twelve years old and need to be replaced! This is the second time it has been serviced and I am delayed by a part needing to be order, which extends the period of me and my family being without hot water. I left American Home Shield for Choice Home Warranty, because I was encouraged that I would receive better and more quality service. Sadly, this has failed to be true! Your business model to attempt to repair an outdated items is badly flawed and is leading me to consider ending my service with Choice Home Warranty.

The repairman traveled all the way from Philadelphia. He called prior to coming. He was efficient and well mannered. He replaced the starter and left the red clan and everything back in place.... However, My son has no heat in Dover, PA. He is waiting for technician to call him. We had the same issue last year.

You replaced my built in microwave in 2020, now it failed again and needs replaced. You say it’s a countertop microwave, In same place it’s always been, service tech can verify. Have all the pictures I need. Sounds funny to me. I believe your people need to be trained. Any reasonable person can see the facts, pictures don’t lie.

Technician sent out was able to quickly identify problem. Had repair part on truck and was able to complete repair quickly. Only issue we had was communication. We were given window of 11-3 and repair person didn't show till after 4 and I had to call to find out when he would arrive.

She was my case manager. She called me promptly at the time I selected. Her customer service was exceptional. She gave me great information on my case to get the best outcome for me. She kept in contact with me to assist me with changing the delivery of the replacement funds for my appliance. She deserves a raise. She makes Choice Home a warranty company I would recommend.

The service technician was professional, knowledgeable, courteous, and arrived within designated times. Excellent service and I would hope OSB is assigned by Choice for any future plumbing issues. He repaired the toilet problem in minimal time with expert, down to earth description of the problem. Technician was honest and precise with his description. Thank you.

Service guy Elon was great. The amount to replace was acceptable but I don't think that Lowe's gift card should be the only option and have to wait 30 days to get it. The rep said that I could get a check which I opted for but that will take 45 days to receive. Those time periods should be shortened.

As a real estate agent, I have had many clients purchase Choice Home Warranty, but I personally had never had the opportunity to use them until this week. A claim was filed, and a plumber was dispatched the same day to address the issue. I highly recommend Choice Home Warranty.

Hot water tank needed repaired or replaced, Technician never showed up. When I talked to him, he couldn't figure out was going on. Paid out of pocket to have a new one put in. Furnace needed repaired, technician said it needed replaced. They wouldn't approve it until after I said I would cancel. I cancelled anyway. Poor way to run a business.

The last lady that I spoke to really helped me and the tech also came and apologized and stayed and correct the problem which everyone else slacked off. This maybe due to him also just having a new born and saw that I have a newborn that should not be left in the cold. The assistant on the phone made sure that I will not be paying again for the 3rd time for what seems to be the same problem - heat not working. Thanks. All is well now.