Choice Home Warranty Reviews

Excellent service and professionalism, T&T fixed the problem very quickly and advised on what the problem was and how to ensure it does not happen in the future. There was broken glass clogging my garbage disposal and they fixed it very fast and with no hassle. Left the area clean as a whistle. Thank you T&T.

The person l spoke with, Angel gave me a hard time after I changed my mind after giving my credit card info. I did change my mind after reading several posts of poor reviews. I asked to cancel my order at 7 or 8 times, but he never acknowledged my request. I finally had to hang up because he would not stop telling l was making a bad decision.

The repair person was great! I just have a problem with time it took to get my Refrigerator repaired. About a week. Certain repairs need a quicker response time. I had expensive medication, and food that need to be refrigerated!!! You need to do better on Certain appliances repairs, and situations Choice! Other than that everything else was find.

Wonderful and pleasant plumber! Arrived on time, was professional, friendly, and explained everything clearly. Worked efficiently, showed great attention to detail, and left the area clean. Honest, reliable, and truly cares about quality work. Highly recommend!

The technicians were courteous and nice. They explained to me what was going on and what needed to be done to fix the problem. They were in constant contact with me throughout the process and assured me that they would take care of the situation and all would be fixed.

Great customer service and quite responsive attention to our issues. We've been members of this warranty service for many years and are comfortable with the service they have committed to the contracts we've been under over the years. I think we're going on our 3rd contract and are satisfied with the results this far.

I was very pleased with the technician. He diagnosed the problem very quickly, replaced and charged the bad compressor replacement for my refrigerator. He was very courteous and professional and was very proficient at the repair process. I would highly recommend him for similar repair work.

Both technicians who helped us were professionals. The arrived on time, knew what to do and explained the process to us. The company, VIA Appliance Repair in Crofton MD, was communicating with us, rescheduling appointments for our convenience. Great experience!

Choice Home Warranty, schedule an appointment for service requested immediately for service needed in my laundry room, where water was leaking. Mike called ahead to confirm the appointment and when he would arrive. Mike was outstanding with his services and expertise. Completed work within an hour.

I would give a higher rating if my issue was resolved but still waiting to hear what the fix is. I’m hoping to hear something soon. Can’t buy any food for the house without a working refrigerator. I’m hoping to have an answer soon. I also realize the holidays are right around the corner so let’s not drag this out.

Ralph was great! He arrived within the appointment window, calling and texting upon his arrival. Explained everything he was doing and most importantly, he resolved the problem quickly and efficiently. This vendor was selected by my home warranty provider, and I am very pleased.

It's good to have a coverage, but not all things are covered which is understandable, one drawback is the third party service proprietor, not all are good but such is life. Communication is key with all parties involved with your claim, make sure all are on the same page.

The technician was kind, knowledgeable, and efficient. I am very happy with his professionalism. The service provided by Choice Warranty was inferior. On multiple occasions, I was asked to provide my appliance's model number and to describe in detail what the problem was - which I did. I expected the technician to arrive with the correct parts needed to fix the issue that day. Instead, he was not informed and had to order the parts and return a week later. Why harass me for asking for information if it's not going to be provided to the technician?

The technician did a great job. He was timely. He explained the issues with my garage. So far, everything is working properly. But I had to pay 2 different technicians $75. So I paid DOUBLE for the same issue with my garage. I FEEL THAT THIS IS UNFAIR THAT I WAS CHARGED TWICE.

The HVAC technician that came out yesterday to check on several issues, and the service was excellent from start to finish. He was professional, punctual, knowledgeable, and thorough in his assessment. He took the time to clearly explain what he was doing, what he found, and what recommendations he had, without any pressure or upselling.

I reported a furnace failure on December 1, 2025, while my home warranty contract was still active (it did not expire until December 10, 2025). Choice Home Warranty dispatched a technician who determined the furnace was inoperative due to internal mechanical failure—specifically a failed blower motor mounting bracket that caused misalignment, overheating, over-amping, and a high-limit shutdown. The technician indicated replacement was likely due to the cost of parts. Despite this, Choice denied the claim by re-labeling the damage to the blower wheel as “not normal wear and tear,” even though the damage was a direct consequence of the failed internal component and no misuse, abuse, or catastrophic event was identified by the technician.

The technician who was assigned to this repair came to my home the first week of November analyzed the problem and ordered the part. However dispatch for the final repair was terrible. I had to call several times to get a date for the part to be installed after I was told several different things by customer service. I eventually had to speak to two different managers to get a date secured to complete the repair. The same technician that analyzed the problem returned to my home a month later and did a great job with the repair. Technician was great, However Electrolux customer service and dispatcher were the worse company I have ever dealt with in attempting to have this repair completed.

I wasn't present for this service, but it has always been a delightful experience working with every tech that has provided me service as in sure this one was. They have always been prompt and courteous. I highly recommend Choice home Warranty and their techs.

Easy to submit a case. I thought my somewhat new washer was having issues with the drain stack to the house and was fighting to find a clock but when the tech came out, he turned on the appliance in question and immediately knew what the issue was. Had it fixed in under an hour.

Your technician showed up and the garbage disposal was not leaking. When he left, it started leaking again. I put in a recall to have him respond back and I am waiting for his response, claim number **. I have submitted a recall to have technician come back out.

Good evening. The only issue I had was getting the automated teller to fully understand what I was trying to convey. Once I got that done, everything went smoothly. I am very pleased with your service. I recommend you highly. I grew up where you spoke to a person, not a recording. I'm still getting used to that.

I had issues with my home furnacing not functioning properly. Randall was dispatched and serviced the furnace. Later that evening the same issue arose, and while it was too late to come back that Friday evening, he returned on Sunday to replace our thermostat and the furnace is now working properly. It is very impressive someone came out on a weekend day. Thank You Randall, and Thank You Choice for resolving my issue with Great service!

Appliance 911 with Bobbie ** was very happy to be able to use stove now. Found frayed cord in back of stove, will be 3-5 days for replacement. Bobbie very polite, knowledgeable, and efficient. Checked for gas leak with soap and made sure everything safe and in working order. Choice is 5 stars in my book. Thank you and Merry Christmas. Lynda ** & Family.

I Cheryl ** was satisfied with the outcome of my plumbing issues. The plumber came out, figure out the plumbing issue and fixed it. I would definitely recommend family and friends to Choice Home Warranty which need be once. I’m a satisfied customer..

I waited four days for a technician. The technician did not ask me what was wrong with the water heater. He spent 10 minutes giving his assessment. Then you guys told me that it was not under warranty. When I hired another technician to come out and fix it, it took him an hour. And he confirmed what I already knew that the water heater was working and only needed a minor repair. So I'm wondering if you guys are gonna do with this same thing with everything I call in. Again technician that fixed my water heater said that there is no way that a technician could've known when it stopped working. And it only took him a few minutes to fix it. Please have Consumer affairs. Call me.

Arthur was one of the best workers I have had at my home. He arrived on time and looked over my problem. He explained what had happened and told me how he would fix the leak. His work was immaculate and repaired the leak in a reasonable amount of time. He did a great job and would definitely use him again if needed.

I am very happy to have purchased the Choice Home Warranty program. I had a problem with my pool, I called them and filed a claim, and they responded very quickly. But the best part was that a technician came the very next day and was able to fix the problem. The technician was very fast, knowledgeable, and friendly. I was impressed by his efficiency and speed; he was very professional.

The first claim I made was for my heating system. It was a cold night and when we switched the heat unit on we smelled a burning plastic smell that was extremely strong and unpleasant. After calling Choice home Warranty to start a claim the very hard to understand agent explained our coverage wasn’t even going to be considered because I had not proven it was working when we first bought the house which made no sense so I called back the next morning and they reopened the claim. It took a full week before a technician was available to come repair it. He immediately said he doubted the comps y would pay for repairs because there was a non OEM part that had failed (a fan motor). We needed heat so we called another local company. They inspected and found it to be our thermostat was out and they repaired it.

I've had a home warranty plan thru Consumers Energy for the past 15 years. I've always had great service from them, and I thought I was fully covered and at a great rate. Unfortunately, I just found out that Consumer's has farmed out their appliance service plans to another company, with no notice to me. If I WAS notified it had to have been thru some small piece of paper wedged in with all the other unnecessary papers we get every month. Something like this deserved better handling. But, that aside, I just had an awful experience with this 'new' 3rd party contractor. That led to me looking online, as there are new companies popping up every day, it seems. I hadn't investigated other service provider options before, mostly because I'm a creature of habit. If it's not broken, don't fix it, right? Well, it broke.

Hi Choice Home Warranty is a very good company. I’ve had to use them. This is my first time using my home warranty service because I have a boiler issue. They tried to solve it as much as they could but now it seems like the issue is not HVAC it’s a plumbing problem with my boiler so now I have another claim to see what can be done about that. I would definitely recommend anyone who owns a house to have a home warranty company. Choice Home Warranty is very professional and they’re on point. They try to get things solved as soon as they can. I give them five stars.

Called to come back and was hoping to get a better monthly price. Was offered 44.00 month which I wish it could of been lower but the guy did not seem to even make it an option. So I did enroll for what he offered. If there is a way that I could be offered a better price I would definitely be happier. Maybe someone can call me back with a lower monthly offer- I would truly be happy- I would recommend family but..Would explain to them my reasons as to why or why not to choose this home warranty company.

I had to select likely in order to leave a review. This company is remarkably terrible, and unreliable. If there is a class action lawsuit against this company I will definitely join. They sent one contractor who collected a fee for A/C service who said I needed an electrician. So then they sent another contractor who was not an electrician that collected another service fee and had no idea about basic electrician work as he just mounted televisions. He told them my fouled circuit breaker was my fault due to a nearby wasp nest. They refused to fix or service the issue after dragging it out for 11 days.

Technician, Joe, from Class A Drain & Plumbing arrived promptly, took the necessary time to understand the problem and worked in a timely manner to resolve the issue. He explained what he had done to make the correction, made sure I did not have any issues or additional questions, cleaned up the area and departed. Please note this review reflects the technician and his company's involvement in the repair issue. Performance on the part of Choice Home Warranty personnel left room for improvement.

Multiple reschedules happened and cancellation from 3rd party until a time frame worked for both of us but I’m satisfied with the fix. Ice maker is working fine with no issues. Please follow the schedule when an appointment is fixed and reduce rescheduling multiple times.

Quick response to needs for service. Reliable and qualified repair technicians. Always have had good experiences with CHW. I have had them for my home coverage for a few years now and they have been very reliable when a system goes wrong. No issues with their services.

I have been a customer of Choice Home Warranty for several years. Every time that I have filed a claim, I received an absolute quick response. I've grown to feel like I have a security blanket when it comes to needed repairs around the house. I absolutely feel like Choice Home Warranty is #1.

I'm really happy with Choice Home Warranty. I'm having a problem with my refrigerator. I contacted them thru a claim on Saturday and today is Sunday and they already have my appointment set for Tuesday. I let them know when I filed a claim that it was not super urgent (my refrigerator was not dead but needed help). It's nice they worked on the weekend to get me set up.

All done in good order and I learned a few tricks how to maintain my toilets. Technician was knowledgeable and courteous. Very patient dealing with the issue. Came promptly and fixed the issue very quickly and patiently. I used Choice warranty and they honored it with no issue.

I have used Choice three times. Each time has turned out well. On this particular occasion l had to call them about my hot water heater. It was not repairable, so they covered the cost of a brand new one. No hassles, prompt response and a very good service company. I'm very impressed with Choice. I would not have been able to afford this replacement without my policy.

Courtesy response and very accommodating. Glad we went with Choice Home Warranty Program. Two current claims naturally unexpected. Cold weather set in causing these problems. Better safe than sorry. Highly recommend Choice and would suggest the 5 year plan.

This was easy to set up the appointment. Jonathan showed up on time and was able to address the issue and correct my problem with the drainage if my dishwasher. I would recommend Choice Warranty to friends and or family. It's nice I have this service and have this protection.

We are happy we switched from 210 to Choice. But our oven is not operable. Christmas is almost here. I need an oven. And I don't like waiting. We need to find out if they will help us get a new oven. It just seems like it taking too long. We've been with Choice for years. Need them to step up to the plate and get me a new oven.

The refrigerator repair to seal worked out in the end, but non OEM part had to be softened so the door opened by itself for a while. Holding now. Next repair to noise coming from refrigerator was good: tech finally found a rare used part for it and now it works great. Pool repair didn't work. My pool cleaner told me the sand was not removed, as proper repair to sand in pool required. Shortly after, not only did sand come back into pool, but water leaked.

Choice is the worst home warranty company I have ever had! They cheap out on everything! Their service is horrible and if I had a choice I would drop them in a heartbeat! Never ever waste your money on this worthless company! The availability of service in my area is ridiculous!

Very pleased both with CHOICE and Rebel doors. The cost of the warranty was well worth the expense and the budget inclusion. I have given a thumbs up to several friends of the family who live in the area. Rebel doors techs were professional and made it obvious to me. They knew exactly what to do to fix the problem. Well done all around.

I have had to use the benefits of Choice Warranty several times since August of 2023. The most recent experience, two days ago with Anthony's Services, was just as beneficial and professional as I have become accustomed to. Appointment had to be changed on both ends due to conflicts in both of our schedules. This was not a problem. The delay was short. I was consistently kept in the "know" by Anthony's Services and Choice Warranty. On the day of service, I was texted, an hour ahead if time, that the technician was on his way. He arrived three minutes before his ETA. I can surely say, that days later, the problem was solved (as usual), and I continue to be a very happy customer of Choice Warranty.

I had an issue with my hot water heater and a claim was submitted. Handyman Solution Services was assigned to repair the issue. They came to my home four/five times, but the problem remained unresolved. When I requested a new plumber, CHW refused to send one unless an additional $100 service fee was paid. I couldn’t comprehend why I should incur this extra cost when the initial issue had never fixed. CHW and Handyman Solutions Services LLC eventually scheduled a fifth appointment, but I declined. Consequently, I decided to cancel my contract with CHW. Avoid wasting your money with this company.

I have only had to use them one time and I was very happy with them, The person that came out was also extremely friendly, helpful and professional. It took a few days to get someone out and that is why I gave this a 4 star. I will, and have already, recommended to my friends.

Jonathan was kind and stayed in communication with me when delayed. He was able to repair my plumbing issues with ease. They was a delay due to prior jobs at a distance but I was fine with rescheduling and Jonathan was positive and kept me informed. I appreciate the customer service.

Our LG side-by-side refrigerator/freezer claim had been closed, CHW reopened the claim and moved it to a higher level of review. The next thing we knew, we were given a more than fair settlement and got a new Whirlpool side-by-side (compensation). Excellent!

The process of my claim was easy and quick. I was able to do it online and on the same day I had a response. The same day I was assigned to a service that scheduled an appointment for the following day. They came promptly and fix the issue right away. I had a problem with my heating system during the winter. Their prompt response helped avoid any issues in the future. They gave me peace of mind.

Michael was here in a couple of days, he diagnosed the problem and tried to get from you the go ahead to fix my dryer because he had the parts with him. If you would have gave him the go ahead my drier would be fixed but of course you did not! He told me he would be back in a couple of days. That was Tuesday. On Monday I called him and he said he would be here that afternoon, on Wednesday I called again. He told me he would be here that afternoon, on Thursday I called again. He said that afternoon this is Saturday and I still have not seen him.

Our overall experience with Choice has been very positive over the past three years. With two exceptions, the correct technician was sent the first time and quickly met our needs. Our last service request required two different technicians to solve a very simple problem. We were quite pleased Choice would be refunding the second $100.00 service fee since the second technician solved the original problem, not solved, during the first service call. We have renewed our contract for 2026 with no reservations.

I had a problem with dryer not heating. I filed a claim online and got earliest appointment available which was for 10 days later. Once the service company was determined I contacted the company and requested earlier time if they had any cancellation. Fortunately they came earlier and were able to replace the heating element and repair the dryer on spot and I was very satisfied with the way this claim was responded and taken care of.

I had a difficult time getting a response from the claims department to answer the phone and confirm who was coming and when to look at my kitchen stove. By difficult I mean I was repeatedly told to wait on line for a response to my call. When I would filially get a person on the phone I was transferred to another department or person. When I finally got an appointment for someone to come and look at my stove, no one showed up at the appointed time. I lost a day sitting around waiting. Then I was told the broken stove door was not covered, this despite the fact that I purchased the more expensive policy!

I am disappointed in the coverage or lack of. Can’t believe that damper motors are excluded, that’s almost like saying a washing machine motor isn’t covered. The reason they give is because it’s regular maintenance item. How do you do maintenance on a damper motor??? Well guess I’ll know better next year when the contract is up!!!

Troubled furnace. Called Choice about 10 PM Thursday night. Sears service was here and gone by 2PM next day. They did a thorough testing and minor repairs. I am very pleased. I have used Choice Home Services several times with total satisfaction. Jim, Hastings MN

J&j Garage Door Service was very professional, efficient, and arrived the time committed. In fact, the garage door quit working after they finished and left, but came back immediately to make sure it worked properly. I would highly recommend J&J.

The work was completed in a timely manner. Thank you. I would recommend this company again. Technician very much appreciated for the work that he done at my home. This company communicates very well with their customer. I will definitely use them again. I thank this company again. 😊😊😊😊

They mishandle the whole thing. Very disappointed. I had two claims. One went good the other not very good. First they said company would be there between 8 am and 4 pm. Nobody showed up. I called the company. They said they did not receive info for work to be done. I called back to Choice Warranty. They said they sent the request. Called Choice again. They said they would take care of the problem. Got a e-mail from Choice Warranty saying that Whirlpool Corp and they would be out Friday 12th 2025. No one showed up between 8 am and 12 pm. I called Choice and got the number of Whirlpool Corp. Nobody could answer my question. Called back to Choice and they said they would call Whirlpool Corp and get the date and time they would be out. That was about 1:30 pm on Friday the 12th. They said they would get right back with me. Never heard back from them. Very disappointed.

Service company was supposed to come on Friday between 11 and 3 pm, called to verify the appointment on Thursday. When they had not shown up after 3pm I called and they said I did not answer their call on Friday, I had no call from them. Just a voicemail from an unknown number and a message in Spanish. Had to rebook appointment for Monday, they said between 10 and 2 but the email they sent later today said between 8 and 11, I am waiting to see what happens with the service call.

Sean was great - I never answer my phone, and if I do, the caller has a very limited window to get their point across before I hang up (yes, eve--especially family, 😉). I didn't find this to be the case w/ him - when I hit 'Enter' within the quote request webpage, my phone rang faster than I thought WiFi traveled, and I'm glad I answered. Sean was straightforward, engaging, and not pushy at all - a rarity in sales & service.

Appliance malfunctioned on a Sunday night. Claim put in that night. Limited option for vendor appointment time given then but appointment issue resolved the following morning. Vendor also requested appliance information that had been included in the claim request but not passed on to the vendor. Had to wait 4 days for the appointment (I don't know if it would have been any sooner if I didn't put in a claim). Vendor on time, appliance fixed. Overall very satisfied with the process.

Derrick with M3 was excellent customer service. Prompt, courteous, professional. Fix the issue in about 10 minutes. I would recommend Derrick and Choice Warranty to anyone. In fact, I have referred two different persons. Keep up the quality customer service. Greg

I have submitted one claim for my furnace because it stop working. It was denied. The circuit board was damaged and needed to be replaced, so we had to pay out of pocket. I have been trying to cancel my policy. I've submitted two online requests. I've been promised a follow up 3 times with the resolution line. You are only able to speak with a live representative for new sales. They do not try to help. Just send you to a voice message system. This is fraudulent practices. They take your monthly charge but do not provide the customer service.

Put in claim. Customer service person was efficient and pleasant on phone. Received call from plumbing contractor same day! Contractor set service for 4 days out then called and moved up to 2 days out! Glad we switched to Choice Home Warranty company.

My warranty coverage is expiring soon and got a call from the office regarding a special year end renewal offer they are having. Latashi walked me through the process and explained everything. From start to finish was a great experience. I have had to use the warranty from an appliance repair to plumbing issue and was done without any issues.

The young tech that came was very polite and very professional. He came on the time frame he stated,, gave me a call as I requested when on the way. He did his job and left,, no more heating problems for me! I appreciate his promptness and explaining to me about the need for a clean filter and having the system cleaned. Thank you!!

We called Choice and they sent out a technician. He show me the issues he found in our HVAC system and why it would not produce heat for our house. He fixed our system, but ending up charging us $ 2,000 because he said Choice denied his claim and we were desperate to heat our home. So at this point I would have to say Choice did nothing for us on this claim.

We received great service and was pleased with the service that we got. We would recommend your company to our friends and neighbors. We also like that your company is rated #1. We will be reviewing all your coverage to make sure that it meets our approval.

Technician was on time, clean and knowledgeable. Scott was clear on informing me of what I was signing, explaining diagnosis and next steps. Lower rating is due to the length of time it took to get an appointment and additional time that appears to be necessary to complete the repair.

Prompt, efficient. Best program I have signed up for. Very helpful customer service and Technician. All senior citizens should ask for the service as a Christmas gift. Hope not to need help but very thankful I have this service when needed. Can't say enough about how awesome this first claim went so smooth and painless. Thank you very much.

Horrible horrible horrible. Definitely discrimination against seniors like me who expect honesty and respect. I expect a company to stand behind what they sell. We have numerous claims that were refused payment for the full amount as promised by your sales reps. And this last claim WE were accused of neglect and abuse which this company stated was the cause of the leak. The issue was BEHIND A WALL! We bought this home warranty because we live in an old house. We were promised so much by the sales rep and it turns out no one is honest at CHW.

So far have had 3 minor claims and they went well with no hassles. Hopefully if a major problem arises the results will be the same. ALL the service repairmen have been knowledgeable and polite. All were promoted and not messy. We so far are new to this so is a learning experience.

Mario is great. I will request him in the future. He explains everything and is very honest and professional. He does all areas of plumbing. He fixed my garbage disposal and is returning to fix a leak under my sink. I would recommend him if you have plumbing issues.

The technician was very professional, informed and reminded you about the appointment, let you know the estimated time of arrival and arrived on time. He informed you what the issue was and got right to work to resolve it quickly, and competently. I've dealt with the company before, and their technicians are all good.

The worst experience I ever had in my life is Choice Home Warranty. They never help when you need them and they never pay their contractors their fee when they work on anyone of their customers. I begging you never use this company.

I have had 3 claims with choice and they were very quick on setting up appointments and repairs. I am very satisfied. Their repair contractors are very professional and call when they are on their way. The office help is very nice and send emails promptly when your first appointment will be.

I’m very happy with A&C Heating & Cooling, they came out right away, they ordered a part on December 1, 2025, today is December 11, 2025 and the part hasn’t arrived. If you don’t improve your service, then I will definitely not be renewing my contract. At this point, I will not be referring Choice Warranty to my friends & family. The last time I needed your service, it was my refrigerator that broke down, I was without a fridge for 6-8 weeks before the situation was resolved. This time, I have been without hot water for 10 days, waiting on a part to arrive. It’s taking way too long for your parts to arrive, bad service will hurt your business in the long run.

I am please with this company so far. I have been a member for four months and didn't have a problem with filing and getting help with a claim. I was with another company for years experiencing one problem after another. One being that companies would refuse to come saying that they don't get paid. Yes, I had to call the repair folks to set up the appointments. It looks like I have finally found a company that repair companies are happy to work with.

Choice Home Warranty is a scam. In my case they put me through the wringer to approve a condenser replacement during the middle of a heatwave this past summer. The vendor they sent was inept and unprofessional on all levels, It took six weeks to resolve and I ended up paying another vendor out of my own pocket. Recently they had me living without hot water for ten days. They sent two separate vendors, several days apart to inspect my water heater. The issue was a hole in the burner, which is located inside the water heater component. In the end, they denied the claim stating they didn't cover "damaged" parts. Again, I had to pay out of pocket for the repair. So basically, the plan/policy is useless.

This warranty hasn't covered half the stuff we filed claims for. I would not recommend this company to anyone. I have been disappointed that I have to schedule an appointment to talk to someone that only works 8 to 5 EST. I am very disappointed with this company.

Everything was pretty easy booking the claim for external gas heating repair. Our home temperature was 45 or 50 degrees each night. Interview was pleasant. Questions narrowed down the information required to order the repair request. Service not performed yet.

I had an issue with my dryer, and the technician was absolutely excellent. He listened carefully, diagnosed the problem the moment he opened the dryer, and got the job done quickly and professionally. His knowledge and efficiency really impressed me. I highly recommend him for any appliance repair needs!

The gentleman that came was very professional... But some troubleshooting would have solved the issue over the phone... Got the service I requested but time could have been save with this particular service call.

CHW consistently provided reliable, competent technicians, within 2 days of submitting a claim. They responded via email and text messages several times to provide status of the claim repair, appointment, parts order, shipment and completion. I will definitely renew my contract!

Daugherty Plumbing was AWESOME! They were punctual, professional, and cleaned up after they were done. Chris also took the time to answer and explain in detail what the issue was and what he did to resolve it. Chris also explained the importance of maintaining the water heater and how to do it. He definitely went above and beyond. The best customer service I have encountered in a long time!

I had a terrible experience with Choice Home Warranty. I purchased a 6-year plan (5 years paid, 1 year free) and never used their service for the first 27 months. When my dishwasher stopped working due to normal wear and tear, they denied coverage, claiming a “plastic item” was found. That plastic piece was actually a broken part from the dishwasher itself. The associate I spoke with was harsh, dismissive, and refused to listen. They voided the warranty on that basis, which is completely unreasonable. Despite never using their service, they deducted 50% of what I paid when I canceled. Insurance is meant to cover issues when they occur. If they deny service for such reasons, they do not deserve to keep any portion of the payment. This is unacceptable and shows a lack of integrity and customer care. Very poor service overall. I strongly do not recommend Choice Home Warranty to anyone.

Do not use this company. The reps can't answer a yes or no question, they give word salad instead. I shall be contacting the person who recommended this company and share my experience of the incompetence.

I have experience with the plumber with a smooth scheduling and contact process. The plumber also offered an easy payment method for me to pay the service call fee online. He also did a good repair work with one hour early arrival notice and sent me a picture of the work after his repair.

Would not recommend this company I pay $65 a month then $100 for someone to come out my indirect water heater went bad. They didn’t cover it because they said that it holds hot water so it’s a storage tank. Just take the money you would pay them a month and put it to the side. The company is not worth it.

We were pleased with the experience. The firm notified us of a one-day delay from the original date, and that wasn't a critical item. They called us to let us know that the technician was on his way, and he arrived promptly. The technician, Jason, explained the likely source of the problem with our garbage disposal and set right to work. He did his work neatly and quickly and then explained what he had done. The new garbage disposal works well and is quieter than the old one.

I bought a house that came with a warranty from Choice Home Warranty (CHW). About 4 months in my AC quit working. They told me that if I could find someone to do it they would pay the bill. They sent me an email saying the same thing. In fine print at the end it said the service technician had to submit pictures and a claim first. This was in July 90°+ high humidity weather. I got someone out to fix it and then didn't get reimbursed because I missed the fine print. I should have read every word so that's at least partly on me.

Technicians arrived promptly and were able to repair my microwave the same day. They were polite, knowledgeable and helpful. Great experience all around. I would recommend them and this service to anyone as it likely saved me from purchasing a new microwave.

Pleasant, efficient, knowledgeable. I didn't have to wait very long before the repair person showed up. In this world of so much chaos it is great to receive a professional experience. God is love. If you don't know Christ in the pardon of your sins, repent and receive him today. Your life will never be the same. The dispatch person was kind and friendly.

Very prompt with his arrival and time spent on job. Job well done but limited time for questions or comments before he left. We had to clean up the trash he left behind and there were a few questions about the new disposal that went unanswered. He was friendly but limited his explanation of the job he did or what we should do if we had any issues.

I reported no heat 48 hours ago. I was told the claim would be in dispatch until a vendor picked it up. Then I was notified if I wanted to I could get a vendor but it had to be within a certain time period and with an in-network vendor. Unfortunately I was not advised time period or a list of vendors. I have not had heat for 4 days and my claim is still in dispatch (first phase). I have called twice and message with response, it's escalated but no change in status. It is 48 degrees in my home and wind chill outside of 12 degrees. Next step is to contact CEO of Choice Home Warranty

My claim was addressed very quickly, and a decision made quickly also. But there’s no way I can purchase a new dishwasher for the amount I was given. This is the first and only appliance that could not be repaired, due to the age of it. I don’t have a receipt for the appliance because it was already in the house when I bought the home.

Technician was polite, very knowledgeable, and determined my plumbing problem and fixed it efficiently. He cleaned up the work area when he was finished. I am pleased with the service, and would recommend Choice to my friends and family. The customer service is easy to work with.

I submitted a claim at 5 AM regarding my non-functional heater, and by 9 AM, I received a call inquiring about my availability for a service visit. The technician arrived, resolved the issue, and departed by 11 AM.

The repairs have not been done yet but it was very easy and simple to set my appointments with the representative. She was very informative and nice to work with. I have several policies active with Choice Home and most of the time the technicians assigned have done a very good job and repaired the appliance properly.

I have had to use my Choice Home Warranty twice lately for issues in my new home. Everyone that I have had contact with has been absolutely wonderful to work with. I had issues with one of the vendors and expressed my concerns to the customer service representative, and they were very sympathetic to my concerns and frustrations with the vendor, who kept changing the date and time for my repair. The representative changed the vendor to a new one, and my repair was completed quickly and professionally.

Have a problem with my oven, deemed unfixable, needs replacement. I was offered a "buyout" which will cover about half the cost! Repair or replace means just that, not a "buyout"! Why should I be surprised? As a consumer I should be used to getting ripped off, but I am not! Will recommend to stay away from Choice Warranty!

The technician was good. He recommended replacing my refrigerator. The problem was the amount I received to replace my refrigerator was less than half of what a new one costs. I am not happy with the outcome of my experience. I am having to pay over $1000 to get a new refrigerator when the whole purpose of paying for a home warranty is that wouldn't happen.

I'm very disappointed in the claim value for my over the stove microwave. More so that you don't cover the installation or take away. I paid $75 for someone to tell me my microwave needed to be replaced and I can't even get installation taken care of??? In saying that, everyone I spoke to was friendly. Just couldn't help me getting more for the replacement. If you offer replacement, it should include installation.

Home Warranty rots. They never approve anything or even look at an appeal on work that NEEDS to be done. They send a technician out without knowing what needs to be done after they take your money and 8/10 they can’t do the job, need to order a part or they try to talk you into hiring them separately. I never get a resolution. The only service person that gets me anywhere is John from GUINCO with my oven and dryer,

The technician we had was courteous and knowledgeable and was easy to work with. He reminded us of the importance that changing filters quarterly is essential. This was a pleasant experience and we recommend choosing CHW for your warranty needs. Thank you CHW.

Great service. Took a day or two to get the service provider out but when he arrived, he was on the job. Professional, courteous, and very technically competent! Diagnosed the problem and had the item replaced and all wrapped up within an hour.

Man was exceptional. He found out what was wrong with the garbage disposal and fixed it. He noted that the supports were not correct mounted and took time to fix it. We never would have noticed it. Other technicians would have stopped after fixing the initial problem and left.

Jimenez Electric contacted us quickly, called and came next business day. He diagnosed our problem and proceeded to fix the problem. He explained what was going on and got power going back to our bathroom, vanity, and closet area which had been affected by a faulty plug on the same circuit. I will use them again. John was friendly and efficient.

He was very nice and seemed to know what he was doing, but English was not his first language and I couldn’t understand him. He was also very soft spoken and I asked him to speak up, but he didn’t. I would prefer a different person next time. But he was very nice.

Such a gentleman and very intelligent. Arrived exactly on time. Very respectful. My husband was on his way home and I had no idea how to turn off the electricity but thank goodness he got here on time and shut off The breakers. Told us our options and his suggestion. Kept the area he worked in neat and clean. Definitely an asset to your company. Justin was most respectful.

The technician was very nice and polite. Had an issue with ordering parts due to Choice but having all info filed in on order but technician explained what needed to be done so it got fixed and parts got ordered. Technician will be back next week to fix.

San Antonio Plumbing was reliable and professional. Hector texted me as to his arrival, and he was right on time. He finished the job in less than an hour. He was polite and took an immediate interest in the problem with my drain. It works perfectly now.

He was courteous. Listen to my problems. He ordered the part. When he came back out and put in the new part he didn't just stop there. He ran the microwave a little bit longer, and sure enough, the microwave stopped and tripped the breaker. He found out there was another part that needed to be replaced. He had the part in the truck. Replaced it and now the microwave is working.

I rarely leave reviews, but my experience with this home warranty company was so frustrating that I feel compelled to warn others. Key Issues: Poor Phone Support: Every time I called, the representatives struggled with English, making communication extremely difficult. Simple questions often had to be repeated multiple times, and I left calls more confused than when I started.

I highly recommend Choice Home Warranty to anyone that purchases a home. We have now used our Warranty on 5 different occasions. Calling Choice Warranty to handle all of our needs was the perfect decision, they were understanding, compassionate, and quick to send a service company.

My technician was great! Chris showed up on time and was nothing more than professional. He did a thorough look through. Also let me see what problem(s) I was facing and was able to get my parts ordered and scheduled for a replacement as soon as possible.

Henry was respectful and polite. Henry was very knowledgeable about what to look for and had a desire to teach how to do basic maintenance and upkeep on my refrigerator. Henry took the time to explain everything he was doing as he did it and showed me what the problems were on the unit.

The whole process went very smoothly. Jacob was polite and professional. I was having trouble with my garbage disposal. The only problem I had was options. I wanted to just take it out and do without, but evidently that wasn't a payable option on your end (even though in the long term would have cheaper for you).

Choice Home Warranty is just like most Home Warranty companies, who offer similar coverage on most home appliances. The only difference is that CWH fees are less expensive than most warranty companies. They could improve on their customer service as far as returning queued phone calls according to their recording.

After being with Choice Warranty for 3 years we had our wall oven broiler go bad, it’s a older oven and no replacement parts available, choice would only offer us $500 less than we could buy the least expensive oven replacement available, as a real estate broker my company was referring all our clients to choice warranty over the years, this will now change!! We’re VERY DISAPPOINTED!!!

Great customer service from the Beat The Heat technician. His service was professional and courteous. He answered all my questions and was helpful. Service was prompt and great attitude. Positive personality and very easygoing. He explained every step.

Representative was quality on kindness and courtesy. She worked swiftly and explained things well. Their protocol had changed and she was very clear. I’m content and confident with Choice Home Warranty.

My representative is amazing. I just wish the service fee was lower for fixed income people. I understand from the rep it is discounted but I need more of a discount. I have your warranty on two properties. One property I’ve had the warranty for 3 years. The other one is new.

Horrible. We’ve had contact with them since 9/2023. Our furnace stopped working last Wednesday 12/3/225, a technician came today and found it needed an igniter and fan board. Choice was willing to replace the igniter but not the fan board. I had to pay $400.73 to have an operational furnace. Also we paid the $100. Diagnostic fee. We have paid out over $2700. Over the 3 years. I left a message to speak to a representative 5 hours ago and have not heard back from any representative. They paid $160 towards the claim

Even though everything is done via email, I was happy with the electrical company that was dispatched and the that they were able to come within a few days. In the past, I have had to wait a couple of weeks for service but this time it was quick. The company was great. I have no complaints.

The person who came to inspect my water heater from Home Defense Plumbing was very polite. He immediately found out that my hot water heater was not working properly. He then ordered a new hot water heater. After about a week, I contacted Home Defense Plumbing, and they said that they could be at my house in the next two hours. A technician named Juan ** came to my house and installed the new hot water heater. He was wonderful, and I really appreciated him.

In less than 5 hours after filling the claim I heard from the technician. He was willing to come right then but I had other commitments. He came the next business day. He was able to assess the problem and complete the repair. It was a maintenance issue but the price was fair for the work completed.

Response to Service call was prompt; however, having a Washing Machine is critical. Why does it take up to 30 days to get the Payment towards replacing Washer? This is a hardship! Need washer asap! With Technology at its finest; there’s NO way it should take 30 days to receive funds to purchase Washer!

I called last night for an appointment and Jesse ** came today and fixed my heater that had been out! Such quick, efficient service! Your heater repair man you sent, Jesse ** was timely, skilled, knowledgeable and very efficient. Thank you for your prompt response to my call.

They came the next day after calling in to Choice Warranty to report that my air heating wasn’t working. Worker got it set up & checked out everything & discovered a part had burnt out. He said he had to let Choice Warranty know and as soon as I got the part, they will return to put it in.

Technicians called prior to arrival, were on time, very knowledgeable, answered all questions, and were extremely courteous. Highly recommend Sears Service Techs for ANY job that you can get them to repair.

Will you please continue the excellent customer service and accommodations at this time. I have no negative comments to report as it relates to the service I that received. I strongly suggest or recommend your service at this present time to any prospective customers.

This is the 5th home warranty company I have been with in 10 years. All the same but this company takes 1st prize for biggest disappointment. Reputable businesses do not work with these companies because they get the same run around and lack of timely communication that the customers receive. CHW, on this latest issue flat out refused to repair or replace the built-in microwave that was throwing sparks, which is a fire hazard. They refused to elevate the claim to a superior, so when I called to cancel service with them, I got the run around from three different overseas call center reps before I was finally put in touch with a US based rep that handled cancellations.

Choice Home Warranty is great to have to protect all of your appliance in your home. When filing a claim for any trouble appliance in your home, the people behind the phone that take your call as very friendly and the company that their send to your home is high-quality people and will take care of your problem fast. If the company who is repairing the problem and need to be replace the part, there will contact Choice to get an approval for the part. Choice will approve it on the same day. Great Job.

You sent me an email stating that tech was coming between seven and 11 today to replace fan motor. I canceled a doctor appointment and stayed here from seven till 1115 and then placed a call to the tech office. They said they never send emails with time of service. They always call and that the email came from your office. Not a good policy.

Everything was wonderful from start to finish. The encounter was great from responding quickly to understanding what my problem was. Scheduling the appointment was wonderfully quick. Waiting for the technician was short and no inconvenience. The technician had wonderful expertise. He explained things where I could understand. He didn't leave until he was sure I had no more questions.

We have been with Choice for about two years now and have been extremely pleased. For the most part they have been responsive to our needs. We have used them for several home repairs and not had an issue with approval of repairs or replacements.

I am seriously disappointed. I was told that they would refuse to fix my stove and that they wanted to replace it. However the amount that they are planning to send me isn't even close enough to be able to purchase a similar stove with just basic features that I had. I was told that it's their price that determines the amount that I receive to replace my unit. However, they do not give you the option to use their wholesalers they are getting these prices from. That being said it's Christmas season with huge sales everywhere but have been unable to find even one with the amount that they're trying to give me. I've even looked at open box possibilities. Also, replacing my oven does not mean that they will cover any installation, delivery, or hauling fees which makes zero sense. Then, there is the fact that the case manager who was completely non empathetic and actually very rude. She sounded like a broken record.

First of all the technician Jeff was fantastic, courteous and great with communication and did a wonderful repair. My issues is with Choice Home Warranty and their call center customer service. It was just a total disaster on the Choice side of this repair. Everything that could go wrong with their call center when wrong. The only thing that saved Choice was the actual technician who came to my house to do the repair, he was fantastic.

It was very easy to submit claim. User interface was great. Login is simple. Very easy and convenient experience. I would definitely recommend CHOICE Home Warranty to others looking for a home warranty. I like their service. Hoping service comes soon.

The plumber was friendly polite and very professional. He was on time. Very knowledgeable. Had his tools cleaned up after the job. Explained every detail to me as to what happened and why it happened. Gave me detailed information and instructions on how to keep it safe.

Johnson Brothers as a vendor is good best. Tim is extremely accommodating. He came to our house in a timely manner. He is in the process of helping get get connect to our thermostats WiFi. This is still an issue. However, we are very dissatisfied with Choice as a company. They deny a lot of our claims and prevent a vendor from fully completing a job.

Choice home warranty has quite the scam going on. They take your $ and then make up total inaccurate reasons that fall in there guidelines to deny the claim. I have a wall hanging waterless hot water heater. They claimed there was clutter around it that made the thermostat go out. It hangs on the wall! There’s nothing around it!

Service has been poor. I just found out that a claim was denied because I called the technician that came out. The technician stated that Choice would call or write me that they had decided the claim but did not. I left AHS for you and Choice is poor.

I called to report a claim. I got a prompt response to beginning my claim. After I answered the questions to establish the claim, it was opened and I received an email with the claim number and instructions on what to expect on how the claim would be handled.

The technician was very prompt. He arrived earlier than the scheduled time because I needed to leave for work. Very accommodating for me to be able to leave to go to work on time. He diagnosed the problem and communicated that to me and what would be happening next.

I reported a gas leak. It took over 36 hours to be assigned. The plumbers said there’s an issue with the quote. Paid the 100$ fee, no call back to the plumbers, & Choice won’t call me back now. I was with the plumbers and they received a text saying missed calls, but there didn’t appear to be attempts since I was standing next to them.

My furnace died on Nov 10, and Choice Home Warranty has been nothing but lies, excuses, and outright neglect. Their “technician” claimed he replaced the control board — but he never touched it. I bought the correct board myself this weekend, installed it, and the furnace fired up instantly. So not only did Choice fail to repair anything… 👉 They LIED and pretended the job was done.