Choice Home Warranty Reviews

I had been looking for an affordable home warranty for awhile. They sure do not make appliances and things for your home like they used to. I have replaced most of the appliances in this home at least twice in the 22 years we live here. The last time, we replaced all the kitchen appliances when we remodeled. That was in 2020. So we hope not to bother you with appliances. But there are things you cannot fix before they break and they are on your list. Mike ** was very nice and helpful. Hopefully we will not need to bother you much, but it is nice to know you are there. Thank you!

Please take my advice and treat this company like the plague. I switched from American Home Shield because Choice was cheaper. Worst mistake. The people that answered the phone in customer service are very respectful and as helpful as they are allowed to be. When you beyond that when trying to get resolution you meet the real Choice! My A/C went out when temperatures were staying above 95 in Louisiana. They set my evaluation up for 3 weeks following my calling and complaining they allowed me to find someone for sooner. That person came and I paid callout fee. When I sent the info to choice I was told to get a breakdown and resubmit, which I did. The evaporator coil had leak underneath so then I was told to fill out form and show proof that the unit was maintained and not rust damages. My coil is aluminum so it can’t rust. At about the fourth week and suffering in this hot house I was then told to have the tech send proof of the leak.

I’m so pleased with the quickness of my problem being completed. I had a disposal in need of replacing. It was done. I’m so relieved to have it replaced. Thank you Choice Home Warranty. Am so pleased with the expenditures done so quickly. Thank you, thank you thank you so much. So happy the problem has been resolved. I don’t know what else I can say except I’m free of the problem now. I hope this will be the experience of all people. They will be so pleased as I am. Again thank you so much.

The rep I talked to explained everything of what would be covered and steps to take if needed to file a claim. Gave many options of different packages and payment options. Glad I joined for a peace of mind knowing my house is covered for repairs if needed. Thanks for helping thru the process.

I filed a claim for a leak under my kitchen sink. A technician was sent after after more than a week of no water. He determined that the problem was due to normal wear and tear and I was denied the claim by you. I had a second plumber come out prior to your technician arrival and he made the same determination. I have filed an appeal and still have not heard from anyone, even though I was told someone would respond to me within 24 hours.

The disposal was leaking water, the process of reporting was seem less and in a timely manner. The technician was very knowledgeable and diagnosed the problem. He determined that the disposal needed replacement. Got to it and in no time the new garbage disposal was removed and a new one was installed. I am a very satisfied customer with the response time and the replacement process. All back to normal. Thanks!

I has a problem with cloth dryer (it is running but no heat) on last year New Year Eve (2025). Fortunately, after making a claim on CHOICE website. Surprisingly, a contractor gave me a call on Jan 1, 2025, and I have an appointment on Jan 2, 2025. That is great and surprise as I thought it should be longer to be fixed due holiday seasons. Thank you!

Clothes dryer began making banging noises, wasn't drying then quit turning on altogether - Technician took dryer panels off and was able to efficiently identify and repair issue where some screws had come loose, making the drum unable to turn, he also tested various components and lubed dryer before reassembling. He was easy to identify with and did a great job of explaining issue.

Very nice and experienced company who came out immediately and fixed our furnace due to no heat. He rescheduled our appointment and came out on the weekend due to we were having an emergency situation. He replaced some parts and didn't have to order because he kept stock on his truck which allowed him to repair on the spot so we didn't have to go another day without heat.

Extremely quick and responsive to start my claim process to get a technician out to resolve my plumbing issue. Very courteous. Was transferred directly to the representative that needed to initiate my claim process, and it was handled in a very quick and professional manner. Representative informed me that repair technician would contact me with a time and date for the service and all I would need to do would be to pay the co-pay to the technician for repair.

This is a very well-placed order, I'd like to thank you for the fast and professional job done. The technician came and solved the problem at once. This is important at this time of the year. And we are thankful that we chose Choice. Let this always be in this way.

Still has not been fixed. Tech said he is waiting for approval from you. Tech submitted an order for parts, asked for payment and said they would be in touch to setup a return date once you authorize the repair. I am still waiting to hear back from the tech or you.

Notice leaking from kitchen faucet and master bathroom faucet. I called Choice just to see if they covered and lo and behold they did!!! Called choice, they assigned a plumber. OSP plumbing Came out promptly. Put on some new faucets and fixed me up!!! for the low price of the house call. Easy peasy. I would recommend choice home warranty for the ease of mind and for your appliance warranty specialist.

Periodically when flushing the toilet there would be a a little water on the floor at the back of the toilet. It was an intermittent problem. This time, the plumber took the time to recreate the problem. The one before him did not stay long enough to do so. He fixed the problem, showed me the bad seal. I highly recommend him.

I just was hoping that an urgent response to my claim could be done since my shower and toilet are affected by the drainage issue. I do understand about the 24 hour response time; however, when someone doesn't have any other means to shower or use the bathroom, I feel that is imperative to try to get someone out ASAP.

They looked at the problem, made some adjustments and told me the system is aging. They said to wait and see if things persist. Both of them were very professional. I would recommend them to anyone having furnace problems in the future. This was the first time I have used my warranty and was very pleased at the response.

Submitted the claim into the system. Next day got a plumber appointed. The plumber came as per the appointment date and fixed the problem professionally within an hour with the right spare part. The plumber explained the issue thoroughly and advised me how to deal with the issue in the future properly to prevent the issue from getting worse.

I purchased this contract to protect all the appliances in the house. I ask the representative specific questions of what was covered and they said I was purchasing the best plan. I had the plan for several months never missing a payment, I had an issue with my ice maker, they sent a tech out and I received an email later that day from Choice saying the ice maker is not covered. I am not only out all the monthly payments I spend, but additionally the $75.00 service fee. If my ice maker was not covered as alleged, they should have denied the service request. Sound to me more like a way for Choice to make money.

Fast service. Excellent services from the person who came out to fix it. I was scheduled for next day which was great and the service was fast. I would recommend this service to any homeowner because the price can’t be beaten. I only paid the fee and that’s it. No surprise charges.

The Technician was very knowledgeable and nice. He told me the problem and best and most matter of fact remedy. Very personable and knowledgeable. Would recommend Choice Home Warranty to any and all my friends. I am looking forward to his return to do warranty work and complete the project.

The guy gave great information. He made understand everything. He explained everything in detail. He was very nice to talk to. He made feel good about getting the warranty. He explained the monthly payment. And that I would get it 13 months. He made feel like my home would be protected. I am so glad I found y'all.

It is better than nothing, I guess. You are giving me a LOWE'S certificate for $190. We would have preferred cash money at least. I paid $440 including installation. Good deal for you. Do better next time, please.

Tatianitech serviced my ice dispenser and fixed my dishwasher. He was prompt and very courteous. He knew what to look at and repaired both machines quickly (had to order motor for ice dispenser). He kept me informed and called to set up the repair for the ice dispenser as soon as the part arrived. I highly recommend him for any appliance repair.

I had my water heater tank leaking emergency. I submitted my claim online and Choice Home Warranty processed my claim and approved the replacement next day. I was very thankful that I had my Home Repair warranty with CHW. I was very impressed the speedy process of my claim. I was very happy and satisfied with my Choice Home Warranty service.

Very responsive to claim requests, professional and polite contractors, overall positive experience with both claims we've made. It is comforting to know Choice Home Warranty chooses their contractors specific to the repair and brand appliance. Would highly recommend Choice Home Warranty to friends or family. Live chat is also very helpful, it is AI-based but very accurate and specific with responses.

CHW refused to cover my well pump which is listed as covered on my contract. There was something in the fine print which gave CHW an out. CHW said that the pump was running constantly. I do not believe it was because whenever I was using the hose or the sprinkler the pressure would routinely drop the resume a short time later. The system worked fine for 15 years. It seems unlikely that the pump would run for 15 years without failing.

Very pleased with Tom. He got the job done. Thoroughly explained to me what he’s doing. He was kind, very pleasant. I highly recommend him for anybody who’s looking for a Plumber. 😊 In the future if I need a plumber, I would like Tom to come back. Very pleased, very happy. Can’t say enough about the tom.

Our technician Scott, was wonderful, informative, and respectful!!!! He really made my day! My Dad who is 94 thanks him as well!! I really appreciate how he tried to explain things to me so that I would understand what was going on. It is wonderful to get people who are nice and kind!!!!! Scott is The Best!!!!

We have had 5 events that required a tech. All 5 were approved and in each case, we received a phone call to set up an appointment for repairs to be made. The longest it has taken from time of 1st call until the repairs were made was 5 days including weekends. We could not be happier with the response that Choice has given us.

Fast and pleasant experience. I appreciated status and tech arrival updates. Technician was nice and knowledgeable. Only issue is they couldn't arrive on set date and instead of getting someone else out on same date we had to wait 4 more days. 2 weeks without a dryer was hard. Office staff and technician were fantastic and did a great job. Thank you.

Appt was set up for Saturday Dec 28. I called and they moved it up to Dec 24. The tech never showed. They cancelled and rescheduled for Jan 2. That’s ridiculous considering the bottom oven wasn’t working over the holidays. I will not renew this contract so quit bugging me.

I received a call after I signed up and he offered me a better rate but it was supposed to be a monthly payment… He had problems charging my card because he was doing a payments to prepay 5 years and overdrafted my account… He then said he would cancel the new one he had started and hung up …. Not happy at all.

The reason I feel very dissatisfied is because the reason that was given to me why my claim was denied is not true and I truly believe that is something I would say is wear and tear because the system is at least 18 years old and that’s why it’s broken because the people that live in this home all over 70 years old and we don’t purposely destroy anything in our home.

The first tech came out was not accurate, called in to report and they sent another tech out and he was extremely professional and nice. Thanks to Choice Home for their services. I would definitely recommend your company to a friend or relative or any one looking for a warranty company.

Moe was so helpful and kind. I have never had any bad experience with Choice. Any issues I go on line and put the claim. They respond and take me to the right direction. Their fees beat any other warranty company and their service as well. Customer service the agent I give them 5 stars. I will recommend Moe to anyone. His knowledge and kindness go beyond.

Since we have been a member with ***CHOICE, this is our fourth time making calls. Each time we were told to make the check out to ***CHOICE which I did however, the plumber this time was very insistent that we make it out to his company. I might add he did not have a business card and there was no notification of his company on his truck. The company did not tell us that this policy had changed. I ripped up that check and made a new check for the company that came out.. I would’ve preferred to know this ahead of time!

You were very quick getting a repairman here. However he didn't fix the problem and I had to call him back. He will be here on the 7th. Hope he knows what to do. If he can't fix it you will be notified.

After being promised that my effective date would be the following day if I could provide proof of insurance from another company, my start date was still 45 days on the policy and could not get a response. Bad Customer Service!! Thinking of just switching back to the old company.

I have had bad experiences with Choice so felt it only appropriate to share an excellent experience with a recent clothes washer issue. All Star Appliance (Charley) responded to our need and did an excellent job - called before arriving (ON TIME!), quick diagnosis, very professional, courteous, and efficient. Submitted diagnosis to CHW and acceptable resolution was quickly reached.

The technician was on time, friendly, knowledgeable, & professional. He accomplished the repair quickly, and explained the likely reason for the problem. He offered good advice on ways to prevent the situation from happening again. Accumulated grease was the most likely cause, even though I never put grease down through the garbage disposal. He suggested wiping pans off with paper towels before washing them, and letting hot water run for a while after washing items.

We had an excellent experience with the repairman who came yesterday. We put the order in on Monday and he was here on Friday during a holiday week, which I think was pretty good. They had not even assigned a repairman for the plumbing yet and these guys were great. They were quick and pleasant. They actually repaired our dryer, they had the parts on their truck which never happens. We hope you hire this group again.

Very professional, on time. His work was excellent and I would recommend Choice and I have to all my friends and relatives. Great company. Bravo!!!, This is not the first time I used technician from Choice, I used them when I had a contract on my Florida house and again great service and of course on time and great work and again bravo.

He was very knowledgeable, very nice too, asked so many question. Was easy to deal and answered freely, he knew what he is doing. Understand the problem immediately. That’s all I have to say. Great to recommend him to anyone. He speaks well. I understood him very well. Explained stuff very easy and easy to communicate with him.

I first must mention that I don't have any confidence that this is actually THE consumer affairs' survey. It more than coincident you list Choice first, and HVAC featured in the comment area. I joined Choice in July, and made two claims about my HVAC system, which is supposedly covered. I have the premium lol plan. Communication is miserable/AI mess, an undefined guess as to who is emailing or texting, so that responses that used to be a simple 5 minute phone call are not possible. No one could confirm the appointment, so I sought repair out of pocket. The repair was simple, nothing wrong with my AC at all.

Choice couldn’t get a tech to my home that was without heat. They offered for us to hit our own. We did and the bill was $398.97 of which Jerome fought to get us $250 reimbursed. We are thankful for the help but we were without heat and hot water for longer than we needed to be.

We had hot water on Christmas day and the next day we had no hot water. I called the next day and reported my problem. I was given an appointment for the following Thursday. The technician called when he was on his way and he took care of fixing some broken wires that had caused it to stop working. I was very pleased with the service.

I'm very pleased with the service and technician from the company you sent to fix my microwave. This person was fast, professional and kind. So far I could recommend this company if you keep giving me this kind of service. I have 5 properties with you and this is the second time I call. Let see what happens in the future. Thank you very much

I have been waiting for almost a month for someone to come out and check my heating system. They finally came out 28th of December 2024 but couldn't do anything because they do not work on fuel oil heating system. I am a Purple Heart Totally Disabled Veteran and my wife is totally disabled also. We both have auto immune system issues and the weather has been extremely cold I have to override the heating system to get the heat to come and the house stays cold. I am very disappointed in my service with Choice home warranty. If you can not fix it replace it or tell me so I can get another home warranty to fix the problem

I would HIGHLY recommend Choice Home Warranty. My water pump in my washing machine went out and all I had to do was place a call to them and then they sent me an email with the date and time the repairman would arrive to repair it. The entire process was so simple and everyone was extremely courteous!

Soon after I bought and moved into my new home, several appliances needed attention, from the dryer to the hot water heater. Every time I called Choice Warranty, they set me up with an appointment with a technician promptly, sometimes the next day. 3 out of 4 times, the fix was covered by the initial visit fee. I didn’t have to look for a service person, and I didn’t have to wait long. I am now recommending Choice to anyone who asks.

Dealing with Choice Home Warranty was a disaster that ended in my cancellation of all 6 policies I had with them which were replacement of existing AHS policies. They’re good in talks but poor in delivery. On 5/29/24, CHW sales rep Jeff & Acct Ex Kurt ** expressly assured me that CHW could repair defective appliances within 2 days as required by Nevada State Law requiring owners to respond & repair essential services like A/C & water heater. They gave me phone 888/503-6847 ext. ** if problem arises. I paid $450 for each contract totaling $2,700.

I made an initial claim for the repair on my refrigerator as it was not making ice and water was leaking and freezing on the platform inside the refrigerator and under the bottom tray of the freezer. The assigned contractor came out on four occasions in an attempt to fix the problem to no avail. I contacted a Choice Home Warranty Agent to report two weeks and the fourth visit to report that my refrigerator was yet not making ice and water was continuing to freeze in the refrigerator and under the freezer section. The agent contacted the contractor and informed him that the repair was not complete and placed another order for him to return and complete the repair.

Dishwasher started leaking water a lot. We mopped it up but finally had to use towels to really get it finished. The technician came by and did his inspection. The process has just begun and I am waiting for a reply from CHW to repair or replace. Everything is going well at this point.

check my water pressure. He was very polite. So I will definitely welcome him back. If I have to use a plumbing.

Choice Home Warranty fit all my needs at a very affordable rate. I even got a military discount as well as a free 6 month period of coverage because I took advantage of the 3 year lock-in period. My advisor, Kyle, was very explicit when explaining my coverage and how it works. He was very clear and explained the terms in language that me, as a homeowner, understood. He left no questions unanswered and was very polite.

I had an emergency plumbing issue which required the use of a vise grip/ pliers to stop the water from continuously running. Upon the repair person coming to repair the matter, it was determined that a valve would need to be replaced. Choice denied the claim based on the use of the vise grips to turn off the water. Appeal was filed and again was told because the vise grips were used to stop the water from running from the leaking valve it was not normal wear and tear. Now any entity with common sense would know that the water continually running would not be an acceptable option until a technician was available. Also the valve is leaking internally and would have needed to be replaced at any rate regardless of the use of the pliers.

Do not I repeat do not get this insurance. Go with American Shield. I just spoke with a Donnell who was a case manager and since he says he is at the top of the chain he spoke to me very unkindly, no empathy with regard to my situation as a consumer. When I asked for a supervisor or call back from someone above him he said, there was no one else, he was it. I pay for the monthly visit plus the service charge and now they want to give me under cost for my microwave. He was extremely terrible and since he is at the top per se, he did not care at all about assisting me!!!

Absolute horrible experience with who they sent out, their process, the length of time it took and having to pay again because I forgot to call back within the 30 days but called several times before with no resolution. They said pretty much we understand but oh well. I have advised anyone who asked to go with another company. Worst home warranty experience I ever had. Also the replacement price is a joke for an appliance.

After my call, your repairman responded the next day, was courteous, quickly repaired my furnace, kept me updated, quickly finished his repair, tested his work, and explained what he had done. I am well over a year after his repair, Furnace still working fine. I am happy with my decision to purchase Choice Home Warranty to save money on home appliance repairs, Thank you!

Choice Home Warranty found me a repairman at Christmas, a difficult time to find one, and he was great. Fixed the electrical problem the same day. He knew within five minutes exactly what was wrong and what he needed to do to fix it. I've been with choice since '98, and love them. I'm old now and on social security alone, and they've solved a lot of problems for me that I would have had a lot of trouble solving by myself.

CHW has repeatedly had trouble finding service people and on multiple occasions the service provider either didn't show up or refused to perform the service when confronted with a ridiculously low payout offer. I had to pay the visit fee and then had to pay another service company to evaluate and fix the problem. My cost was over $1,500 and CHW offered about $450. I have not yet received my money.

Both service technicians assigned to our case were extremely knowledgeable as well as courteous and respectful. They called beforehand and arrived on time. They explained in detail what they were doing, answered all questions I had, and provided tips to prevent issues in the future. I would highly recommend this company.

The gentleman was very professional and friendly. Gave me all information I needed. Very professional and helpful. I have done business with you previously and the company does what they say they will do. The pricing is reasonable also. I don’t know what else to say other than I would recommend the company to any of my friends or family. Thank you for being such a good company.

The Plumber I was scheduled to see spoke honestly with me and I know one service I don’t have is American leak detection so he said once the leak is found he can help repair the rest of the job. The only problem I have with Choice is I can never get through to them. It takes a while, trying many times on their website and many times on the phone.

The tech with T1er did a great job and was very knowledgeable. He had us up and running in five minutes. I wish we did not have to wait over 48 hours for service, but since it was New Year, I'll be gracious. The delay is part of the home warranty process, I get it!

I experienced a plumbing stoppage and reported the issue to CHW on 12/29. They advised that I would have a technician out within 24 hours since the matter was urgent and I did not live in a remote area. After 24 hours, I had not received any kind of update from them, so I called. While waiting to speak with someone, I received an update that they could not locate a technician yet, but were working on it. I was unable to run any water in my home without risking the shower flooding. I finally got in contact with someone and explained the urgency, that I needed someone to come out that day, as I was flying out that night. They advised that they were still looking for a technician. I asked for them to provide a list of affiliate technicians so that I could contact them myself. The agent was unable to provide any information and recommended that I call all plumbers in the area and ask. I called 42 plumbers, all of which refuse to work with CHW because of how “difficult” they are. I called CHW back and asked about reimbursement since some of the companies recommended this method. CHW advised that this process would take 24 hours to get approved as well. I again advised of the urgency of the situation, which still didn’t change anything. I then spoke with a supervisor who was equally as unhelpful. I ended up leaving town with the stoppage still there and hoped that my house wouldn’t be flooded when I returned, which CHW also advised they would not be responsible for if this occurred, even though the issue hadn’t been remedied in a timely manner. While on my vacation, they finally located a technician willing to do the work a week and a half later. I called the technician myself, who was fantastic and willing to move things around. I ended up having to come back from the vacation early to get the issue fixed, but the issue was resolved. I find it a little ridiculous that my non urgent issues have been resolved more quickly than this extremely urgent situation and hope that CHW does better next time. Many plumbers commented that they don’t make enough on these calls to be worth it, so hopefully CHW creates a little more incentive for companies to get these issues resolved more quickly in the future.

Our technician showed up on time, with a smile on his face and a willingness to get to work. He was courteous. He listened to a description of the problem and although he was young, he diagnosed the problem quickly and fixed it. All good. I'd recommend him anytime. The repair worked the first time. We were delighted.

The technician was very professional and helpful. I would recommend him to any of my friends. He did a thorough job and kept me informed with everything that he was doing. I would like to know what more I can write about the service. I was not without heat and my dogs were comfortable and warm.

I called Choice Warranty on December 29 to make a claim that I did not have hot water. The tank was not working. They did not send someone out until December 2, 2025. When I bought the warranty, I thought the only money I would have to pay was the service fee. I ended up paying $662.50 for part of the repair including the service fee. I would not buy A home warranty from Choice again.

Since again CHW amazes. Recently during the holidays we discovered our disposal was leaking. I immediately turned to the app and within seconds my claim was requested with ease. Then on that same day we had a repair scheduled just five days later. Another amazing feat considering the new year holiday. Last on the day of repair, Superior Star AC showed up and completed the service well in advance of the scheduled appointment time range. Thank you!

I was not home at the time of service and my husband and daughter did not ask questions but I happen to look on my phone and saw that he left me a text message and let me know that the drain was frozen. I appreciated that. Thank you for your service.

The technician contacted me before he arrived. Anthony was courteous and completed the job with no problems. He explained what the problem was and completed the job in a very professional manner. He was very thorough in explaining what the problem was. I would be happy to use this company in the future.

My washer had stopped working and the technician was flexible with scheduling where as I worked 12 hr days at my job. His diagnosis was professional and quick. The technician promptly called me with information on what my warranty covered and also informed me that CHW would update me on my claim via email.

Took 11 days to send out plumber while water leaked out of water heater into finished area. Plumber sent could not obtain approval from CHOICE saying unit was tampered with by turning off gas to unit and stopping the leakage. Tested by plumber who agreed that we did only what was necessary for safety with 2 grandchildren and 2 elderly grandparents in the home. Plumber stands behind his work. Choice refuses to pay the $1650 bill so we had to pay this to the plumber. Lack of courtesy upon speaking with several representatives with most just reading off a script like a machine. Stay far away from the headaches of this poorly rated non-BBB rated company with thousands of complaints.

Technician was very knowledgeable and personable. He even came out on New Year’s Day because we are leaving town in a couple of days. The company went over and above to accommodate us and we appreciate it. Parts to be ordered with your approval and will repair once we return home to finalize claim.

The technician who arrived at my home was very friendly, knowledgeable and easy to work with. He made the experience very comfortable and I was impressed with his knowledge. The service provided was explained through each step. The repair was made in a timely manner. Thank you. I would recommend the technician to anyone that I know.

My appointment was scheduled between 3 and 8 pm. Because I would not be available during that frame of time. The company did try to accommodate me and promised to send a technician between 8 and 11 am. Damian, the technician, was at the door at around 9. He was very professional. He explained the condition of the system and the action that has to be taken. He seems to be very knowledgeable.

The experience was very smooth and efficient toilet repair. No issues. Technician very courteous, and he displayed expertise in resolving my issue. Arrived promptly and quickly fixed the toilet without any problems. Cleaned up area before leaving. I highly recommend this technician. I congratulate CHOICE Warranty on sending such a competent and courteous technician.

I was told at least a week to have someone even look at it when I called about refrigerator not working, the service person on the phone was terrible. Fought me as to when rep could come out to evaluate and potentially fix. It's a refrigerator with frozen food in freezer and needed help sooner. No help as to process. What a waste of money.

I have wasted another $180 in service fees with CHW, in addition to the hundreds of other wasted dollars on previous service fees. This time, I am reporting my last three experiences. I had my leaky faucet diagnosed three times, one was denied, and two were approved, costing me $120 in service call fees. The two technicians with approvals never showed up to repair the leaky faucet; thus, more money wasted. Choice did not offer to pay me a check to cover the repair. They offered to reassign the claim to another technician (for the third time). Meanwhile, my leaky sink is out of use for months.

The technicians that have taken my claims lately have not been the best. They don’t seem to be knowledgeable or in a hurry after getting there late. I especially do not want All Pro. In the beginning, my payments were low and the service was good but now the payments have went up and the service has went down. The staff does try to work with you. I will give them that.

I just became a member of Choice Home Warranty and haven’t used their services yet. However, I would like to thank Robert ** for taking the time to explain the different programs to me and answering my questions as well as explaining so I looking forward to working with Choice.

The technician was great and he had a good attitude and I would likely give him 5 stars. He was on time and he told me what it was in 15 minutes. This is a guy you need to keep, to me he is smart and had all the right tools to do the job.

Dalton was here and checked out my water heater and pointed out to me every thing that was wrong with it and said he recommended that it be replaced and told me that he was reporting that to CHW and said that CHW would be contacting me the next day....STILL have not heard anything from CHW....I NEED HOT WATER!!!! Dalton did his job very well. Now CHOICE HOME WARRANTY would do their part and call and talk to me...**...

I had Choice for one year. One horrible year. They fought me on a claim for repair or replacement of a 28 year old refrigerator. I had no fridge for weeks while they took their time deciding if they should replace the dinosaur fridge. They - begrudgingly- replaced it. Barely giving me enough to cover the cost of a lesser quality, basic unit.

Online Contact to Choice Warranty for service. Response time was just a few hours. Made contact with company for specific time to come out to avoid a Dr appt schedule. Technician was out within 24 hours to repairs garage door spring. Technician was courteous and job was completed within an hour

The technician to fix the pool was very knowledgeable. Fixed the issue on the 1st visit and shared info on recall if needed. We've had multiple claims with Choice and every vendor has done a solid job. Very happy with them over the past year and would recommend to others.

This was our first service call since changing our home warranty policy, that we had held for over 10 years, to Choice Warranty. The claim procedure was okay. We're not as comfortable yet with not having a total person-to-person process. It took us a little longer, perhaps, but the eventual person-to-person option was okay. Process was smooth and Technician was very professional and very respectful and personable. He was very helpful and truly set my mind at ease, especially knowing that this was our first Choice Warranty repair experience. He gave helps information on making future claims service run even more smoothly. I would definitely ask for him if I had another service call.

He was very knowledgeable about what to do to repair the problem. It took him about fifteen minutes to figure out what was wrong. It had been working exactly like it should be. I was impressed with his ability to get the job done. I would recommend him to anyone who had a problem with their furnace. I would recommended Choice Warranty to my friends and family.

A friend will be buying a house next month. I've already told him that he needs to get this. I've had warranties on my plumbing, but this beats that hands down. Much better price. Good reviews. Covers so much more for just a little bit more. Salespeople have been nice and helpful.

I received an email from Johnny ** when my warranty was up for renewal. We spoke on the phone and he gave me a very thorough explanation of the policies, coverage, discounts, and price options that were available to me. He was extremely knowledgeable and there was no pressure, just excellent customer service! I'm very happy with our decision to renew with Choice.

Took too long to find a tech to see about my problem. The tech was very thorough with his assessment of the situation. I had called for this same problem back in the summer and the tech that you sent out was from Sears, and didn't find anything wrong but cleaned my unit and charged me over $300.00. Don't want that tech back. Was very satisfied with this tech.

Took months to repair 1st claim. Sears technicians cancel on 3 different occasions the day of service. Once the technician arrived took over 8hr to repair refrigerator. Refrigerator wasn't repaired correctly, absolutely horrible soldering work. Refrigerator didn't work, had to set up a second claim. Choice warranty charged me another service fee and I had to cover additional charges they stated wasn't covered under contract. I purchased their best plan. This charge was due to the first technician horrendous work. I have only filed one claim with Choice warranty in 3 years, and it has been a horrible experience. I will not be renewing my contract with the company.

This is my third year using Choice Home Warranty. This is also the second house we used them with. They have always taken care of our repairs. They are very responsive and the techs they contract are polite and professional. I would definitely recommend them to anyone. They will take care of you.

Jason was great. On time and very did a great job. He is patient, good personality. He knows his craft and does it well. He has a vast knowledge of the appliances he works on. He is one of the best CHW and Bodewell have. He should get a bonus or a pay raise.

We were advised our pool pump was going out, needing replaced. The to Choice was quick, appointment made and tech arrived on time. System was checked, repairs made and back to normal. Tech was knowledgeable and explained issues since we were new pool owners. He went above and beyond.

Although it took CHW a while to process the work request, they was quickly handled By Garage Doctors. The appointment had to be reset from Friday to Monday due to late arrival of confirmation order from CHW to all parties. Fortunately, the confirmation order contained the contact info for Garage Doctor so I reset the appoint for Monday. Garage Doctors did a great job and even arrived early to do it.

Although the service call rate increased to $65 due to inflation, the quality of service and the promptness of the technician were excellent. I would recommend this company and their warranty for appliances. However, I must note that I’ve never had much success with air conditioning warranties, whether with this company or others. In the past, even a dedicated air conditioning warranty company failed to cover a compressor. Overall, for appliances, home warranties are a great option and well worth considering.

I received great service today. Delfone ** was easy to understand. Helped me through section on the terms and was patient. I feel the price I paid was fair for the coverages and program I purchased. Should I need to file a claim at some point I hope to receive the same customer service.

Upper oven not heating properly and oven light went dim every couple of weeks on both upper and lower oven. Tech took photos of the dim light and when he put a new bulb in. He checked the oven temp and readout on oven showed 350 degrees and his reading was 281. I have problem and the holidays are here here. Need help soon. He spoke to his company and they were ordering parts.

Very prompt. They came right away. They checked it. They approved it. They put it in. They were gone within the hour hour and a half. Fantastic. Thank you so much. That’s why I have Choice for my home warranty company. So I appreciate all your help and your attentiveness to my situation and my problem. Happy new year.

We had a hot water heater problem, no hot water and minimum water leak. Barbara came in with a smile and went right to work to find out the problem & why. After the evaluation, she corrected and fixed the problem. She called back later to check that all was well. It was!!

This plan doesn't cover much and seems to be a waste of time at this point. It is difficult to connect with a live person and the automated system rarely understands what exactly I am asking to be done. The reasons for denial in some of my claims literally do not make sense. For example, my garbage disposal was not fixed, stating the reason is it isn't hooked up to the dishwasher correctly.... Well I don't even have a dishwasher so how does that make any sense?

Choice Home Warranty has been very responsive and professional in the services requested. Since I had the service I probably had at least 5 requests, and Home Choice handled them very well. This included plumbing, electricians, and heater/air-condition service. I received services within either 24 or 48 hours, and the contractors were good.

The two technicians who came were very neat and clean and polite. They explained what the problem was and what solution I could expect. The only comment, which may be called negative, is the fact that they both spoke to each other and to the attendant on the phone in a different language than English. I could not understand what they were saying, but had to rely on faith what they related to me in English was the correct interpretation. No biggy.

The technician was knowledgeable, however, he dumped the lint from the hose on the floor and left it for me to clean up. He dumped it right in front of me and never even offered to clean it. I feel he should have to clean up after himself. I cleaned behind the dryer before he moved it back.

Tech that serviced my home was professional & attentive. He replaced the thermostat. Furnace has a bad and loud motor that he could not replace because it is not completely broken. Heat cannot be turned on due to the amount of noise. I'm not happy especially with the amount of money I spend every month.

Great pricing, no need to pay before getting your service booked, and professional service providers. Customer service is great, and the range of product options is amazing. After experiencing a few shady and disappointing warranty companies I would recommend Choice! Having a warranty to cover my appliances and critical home systems has been a lifesaver for me.

After a few months of frustration I was finally connected to a service tech that had serviced equipment in my home previously. My experience with Joe from Certified Repair of New England has always been exceptional. Calls ahead to confirm appointment, arrives on time, works efficiently and describes in detail his findings. If all your technicians met Joe's standards of service life would be better for all of your clients.

Mr. ** called before he arrived. Upon his arrival, he placed shoe covers on and was informed of the location of my heater. He diagnosed the problem, explained it to me and went about the business of correcting the issue. He was professional, customer service friendly and before I knew it, he asked me to look at the heater and he received his payment and was on the way. I’m so impressed that I had taken pictures before and after he addressed the problem. Thank you in advance in the event I require services in the future, I’d like for him to be the technician assigned. I’d give him 5 stars!

Water leaking. Gene ** the tech that came out from Shadaii AC was fantastic. His professionalism was exceptional and knowledgeable. He took his time to make sure the job was done right. I have had many techs come out from being a long standing warranty policyholder, This company was beyond so good and Gene ** too.

The claim process was very easy to submit. The technician was very knowledgeable and courteous. Did a thorough job of explaining the problem. The time took to trouble-shoot the problem was minimum. Was able to identify the problem as soon as he walked in. I would definitely recommend him again. My only complaint was the time it took to schedule an appointment. Since it was a holiday, I can understand.

The technician was on time and very professional. He called to ensure I was ready for him to come. Probably the best appliance technician I’ve had yet. He was quick to resolve the issue and showed me how to do it if it happens again. I would highly recommend this technician and choice warranty for anyone looking for extra coverage without worry.

No cause you pay your premiums and you all don't pay for nothing. You always find a way out so you don't have to fix anything. It more about the company and about the customer. I have a old house and the duct are on the ground. That how I bought the house 3 years ago but you learn a little more when you send people out cause when it rain the water that run down have something to do with pulling them down. They should not rate you the best. I see why people online say you are a waste of money. Just save the money you pay to fix it on your own.

Our technician from Ox was friendly and knowledgeable. He took the time to examine the ice maker thoroughly, clear all the built up ice in the freezer and verify that it was working properly before leaving. So far it is working as expected. If the repair holds up, I will keep this at 5 stars.

Guess I was expecting too much, huh?

We had no hot water for over a month during the winter time. We had already called out someone to look at our water heater. We were told it needed to fix broken part or be replaced. Not being able to afford 3000 for a new one, we suffered. Choice's technician came in and had our water heater up and running within 10 minutes.

My sensor went out on my dryer. I am waiting for the repair person hours for one to contact me, which they did let me know it could take up to 48 hours for the phone call. It is hard to rate it since no one has been out yet. After someone comes out then I can give a better rating. The customer service person was very nice and helpful. Thank you and have a great day.

I received a call from a man named Mervin, who is a representative from Choice Home Warranty. I’ve been meaning to find a home warranty company because it’s a smart idea to have it. I have a few items under warranty with another company, and it was 33% more expensive than Choice. So it was a no brained to sign up with Mervin on the spot. Definitely a smart idea. Thank You, Mervin! I’m all secured!!

I have been trying since November to get this repaired but I haven’t seen a plumber since I filed the claim. I guess no one needs the $$$. It is just an under the sink hot water heater. When I went online it said the claim was closed. I called and told them it wasn’t closed as no one had been out to fix it. Then I had to call again as I still didn’t have a call to set an appointment. This has been since November!

All my questions were answered adequately and in a professional manner which prompted me to move forward with Choice Home Warranty Services. I would have rated five stars but my name is misspelled on the policy agreement which I am hoping will be corrected. I was very unhappy with my previous warranty service provider and I was looking into replacing them. After reviewing several other options, I chose Choice Home with the comfort of knowing their main office is here in my home state of New Jersey.

Angel ** was very helpful. I was getting quotes but after our discussion, I decided to choose CHOICE. He was very knowledgeable. He also gave me 30 days to change my decision. It’s very important that he was familiar with the service. I will probably stay with my decision because of his service and professionalism. Thank you!

Stephen was great to work with. He took care of my issue immediately. Excellent customer service skills. Provided me with the information I needed. He explained what was going to be done and what I was required to do. Will be waiting for a call from technician. Happy New year. Thanks.

The first agent that I spoke with was really pushy and rude at the end of our call. I actually hung up the phone on him. I then discussed the plan with my husband and I called back and spoke with Kurt ** and he was very helpful and pleasant. Which helped me make the decision to go with the plan that I wanted

After my oven failed, I was told that they could not cover it because it was improperly installed. I have had this oven since 1999. I am a person who cooks several times a week and never had a problem until now. Choice decided that the oven was improperly installed. What a joke! Cancelling policy. Folks, please choose another warranty company

He did some things with the dishwasher panel, but didn't tell me what he was doing or why. Then he pressed another series of buttons and the machine started up again. No explanation given. When the machine stopped I asked what he found out. He said the dishwasher was fine, no problem. I asked what made it stop working before, and he said a spoon handle or something must have hung down below the shelf and the spinner got caught on it and it couldn't go to the next cycle. I wish he would have explained more about everything he was doing as he did them.

He did a great job and was very receptive, wish he could have got me some additional coverage options for this price though! He was kind and very helpful in the discussion, prompt for callbacks. This industry is pushy, and he didn’t want to be.

The technician from Almark Service was kind, knowledgeable and professional when he repaired the water heater at my home. He explained the issues in such a manner that even though I am not knowledge about this topic, I understood what was happening. I highly recommend the vendor and the technician.

Plumber arrived on second day and could not get approval to proceed with corrective problem for several hours. Plumber offered to fix the problem if I would pay cash since no approval or communications was available from Choice.. I should not have put in this situation. The plumber would only take cash for the $75 deductible.

Your company sends out a day/date/time that my problem will be addressed then the actual company doing said service will send out a different day/date/time. It would be nice to not have to adjust my calendar twice each time we have scheduled service/repair. Thank you.

The technician was very polite and apologetic because it had taken so long to get the job done. I am disappointed in Choice. My appointment was rescheduled and I was never notified. I sat and waited for 6 hrs. and had to call the company to find out that the date had been changed even though I had gotten a text message that said they would be coming between 7 and 12 that day. It was determined that we needed a new washer replacement, but wasn't given enough money to replace it. I'm very disappointed.

Updated on 08/28/2025: Being that this was the 3rd time in less than a year I have called because my A/C not cooling enough. Each time I have called Choice has been very prompt in responding. I called on Monday and was scheduled for an appointment for Wednesday. The technician that came to check out my A/C was very knowledgeable, courteous and professional. This was the 2nd time he has had to come out and add Freon to my A/C unit.

We experienced multiple delays with Primary Maintenance LLC. There were vehicle issues and even more hours waiting after we were told that we were first on the 7am-11am window. Nevertheless, once the technician arrived on Saturday morning, he quickly resolved our issue with the appropriate equipment. The payment aspect was simple and efficient with Zelle payment with their business account.

The serviceman who came and saw to the heating problem was pleasant, competent and knowledgeable. His concern was getting heat turned on. He managed to get it so that I could turn-on heat manually until the circuit board needed arrived. Unfortunately, Christmas was in the middle, so it has taken over a week to get it completely fixed, but they managed to find the part and it is on the way.

No power at the unit. Claim made online. Appt. email received. Waiting to hear back from the technician. Will follow up to this once the repair has been completed and the quality of the technician chosen. This process to enter a request is easy to navigate and enter. The email confirming the technician appt. came already but the time set is not convenient. Have contacted the company to adjust the appt. to repair our furnace.

Since October 22, 2024 “Appliance Fix It” canceled at least 4 times. They even sent a text stating “Don’t wait around”. Once they arrived on December 27, 2024, the technician was very knowledgeable and was able to diagnose and make the repairs quickly and easily. Because of the contractor's ability to make the repairs, I rated them high. The Choice Home Warranty process was very easy to use. I recommend that home choice that their contractors for reliability.

I only used your service three times during the warranty. Out of the three times, I had one plumbing emergency and I waited three days for service and was told they could not find a plumber in my area and was instructed to call my own plumber and I would be reimbursed. I was not told that I have to get it approved first by Choice. Then the less, Choice did not refund the the service fee the plumber charged. What is the purpose of having a service contract when you get get service. I am very dissatisfied with this company and will be looking for other options.

Very reasonable price for home warranty and customer service is very helpful and knowledgeable. I can’t recommend this company enough. I wish I knew more people to recommend their services. Also the customer service team which deals with claims is really helpful and they go above and beyond to be helpful.

Choice HW claims it works with licensed contractors. But they DO NOT TELL you that these contractors are verified and have SUSPENDED license. They sent me a contractor for pool pump replacement. The contractor name is THE DRAIN DUDE INC from Riverbank Ca. The contractor charged me with $500 out of pocket and he never showed up. When I called the Choice customer service they said I have to open another claim and pay $85 deductible as well. The contractor license was SUSPENDED from California since 2019 and yet Choice sent him to my house. I cancelled my contract with Choice and will take them to court for damages. DO NOT DEAL WITH CHOICE. THEY ARE SCAMS ARTISTS.

I advise every home owner who doesn’t have home owner warranty insurance should purchase one as soon as possible. It provides a peace of mind and helps with expensive repairs. Choice home owner warranty always been there for me for the last four years. Every single time I have problems with Appliances breaking down from garbage disposal problem the technician was able to replace it on the the first, and I had problem with the oven, Choice immediately approved a new replacement and now we have problem with the heating unit and immediately choice homeowner warranty approved a replacement for the whole heating and cooling system and just waiting on the technician for the final recommendation.

My LED refrigerator light started blinking. All connections were checked and I knew I could not replace light on my own. Requested a service call at which it was determined my light was going bad. My repairman called Choice at which time the claim was denied. As long as refrigerator was cooling, they said light did not need replaced. Cost of light was less than $90 and they denied claim. So we have a blinding “disco” experience every time we open our refrigerator now! I will be changing warranty companies. Totally ridiculous that they refused to pay claim. They are losing a customer over less than $90. Have been with them since 2019 and was happy for years but they have gotten too strict on their claim payout. Repairman was kind enough to provide me with website I could get light, it came within 24 hours and cost $85. Choice needs to rethink how they treat their customers. Plus service call cost went from $60 to $100. That is a huge increase.

We had an electrical issue that required use of our plan and a technician was dispatched to our home. They were timely and arrived in the designated scheduled appointment, knowledgeable in fixing the issue we had and the customer service they gave us was great. I would highly recommend this service as our issue was resolved with the first visit. We have had great experience with Choice Home Warranty.

The technician from General Appliance Repair LLC came to my home on the scheduled time, trouble shoot the issue and he replaced the parts of the dryer on the same day. The washer dryer is working fine now. The technician was very polite and friendly. Thanks to Choice Warranty for resolving this issue in a timely manner.

Myles was the agent I spoke to. He was very knowledgeable and friendly. He put me at ease when dealing with my needs. I was switching companies. Myles helped me lock my premium for 3+ years. He made me feel like a person rather than dollar signs. He was very patient as he waited for me to tended to my family while trying to switch companies.

We had a smoking outlet in the kitchen. Had a service called booked and completed within the week. Service technician was polite on time and willing to explain what needed repairs. Great first experience, glad we made the switch from our old company.

Everything is going along fast!! Just awaiting a repairman to respond!!! The process is easy, quick and the initial response is even faster than I expected. This is why we use this service over the years, always trustworthy and the price is definitely right!!! Keep up the great work!!! Thank you so much for this service!

I had water behind the washing machine in the utility room. I called Choice Home and they sent an email with the appointment date and time. The housing unit was cracked he said. The tech put on sealant and said to let it dry for 24 hours. Very pleased with his work and he explained to me what happened. I don't need new machine!!

Thermostat was making a buzzing noise. The tech arrived on time and assessed the problem. He then contacted Choice for authorization. Once the authorization came thru less than one hour the new thermostat was installed. Thank you very much for the timely repair. Only one issue with Choice, they sent an email confirming a tech has been found. That was sent at 3AM. Next thing 7:15 I get a call from the tech. UGH!!!

Having CHOICE as my home warranty is awesome. I have had many of my systems broken, and Choice kept me from spending thousands of dollars. All I have to do is do monthly payment of about 67 dollars and a small payment when a technician comes to check my broken systems. I have no headaches with my systems at home.

The technician was good but ultimately Choice denied my claim and left me with no heat system working. This is the same AC unit that was out for 2 1/2 weeks over the summer that they fixed. They said it hadn’t been maintained which it had just six months ago. No offer for money towards a new unit or to fix it. This does not seem fair. I have had my warranty for over 10 years now.

I was very happy with the technician who was assigned to the project. He was knowledgeable and completed the work in a timely fashion. I wasn't happy about the charge being $100 when my original contract clearly specified $75.00. I also tried to Chat online and that didn't work. I thought that should be a tool to get updates on when to expect a technician to come over

I was pleasantly surprised with the speed of the company reaction to my washer, breaking down and the speed it which the service person took care of everything that you selected. It's the first time since I've been a customer of yours that this has been an excellent experience however it would be nice not to have to wait 30 days for a gift card when the washer went out. Other than that experience was very, very good

I requested specific vendor via email. I called same day and next day had to call 4x's to get it changed but it was done after them asking supervisor to make change. Customer service was professional and app response as well but hated having to call so much for a request I submitted via claim.

The tech Choice Home Warranty sent to diagnose and repair my dishwasher was knowledgeable and courteous. He did a great job. I would have no problem having him work for me again or to give him a well deserved recommendation. Thanks to him and to choice home warranty. I am a very satisfied customer.

Maggie **

After opening my claim, Airbender A/C & Heating promptly contacted me and set up an appointment. Arrived next day. Well before expected, which is a very good thing, they definitely did not have me wait all day. The technician (Eric) did a temporary repair and said I needed new switchboard. Eric said it could take up to a week to get part. On the second day, he calls and asked to come and replace failed switchboard. Awesome customer service!

I have a double gas wall oven. The top oven was not heating. The repairman was able to fix it with parts that he had with him. He did advise me that as the oven is 32 years old most parts are no longer available. He was Very thorough and efficient. The only drawback is waiting from 8-4 for him to arrive. That’s not his fault but it would be great if his company could narrow down the time to say 8-12 and 12-4.

This was by far the quickest encounter I’ve had with Choice. My garbage disposal broke two days after Christmas. It was leaking from every hole imaginable and under the sink flooded. I submitted a claim immediately and within 24 hours, a company had accepted my claim and replaced the garbage disposal. It was seamless and there was barely any downtime. This was truly a lifesaver!

We are really satisfied with the quality and time of our repair! Alex, did a fantastic job! Tysm for a job well done! We will be glad to provide a glowing review. He, did such a great job, and finish in a short amount of time. The one thing I noticed about Alex was he had a very good attitude, you can tell he enjoys his work. Scott **

The technician that came for leaking issue which started after repair from previous technician. Present tech was very professional and very skilled in diagnosing the problem. He was able to figure out the problem within a few minutes. This technician was also sent to look at my washer when it went on the fritz and was spot on with his diagnosis at that time also. I will be inquiring about requesting this company each time I should need service. I give him an A++++.

I switched from another company to CHW because of price. I've stayed with CHW because of outstanding dependable service. I would recommend CHW because they stand behind their customers. I know I can call in a new claim 24/7 and CHW will be there. I've been a loyal customer for three years.

I really don't have much experience with Choice, my friend talk much about Choice warranty. I hope I will have good experience with Choice Warranty. My friend so much about Choice. One of the things that got me encouraged was the agent was willing to give me the full information. The agent told me I have 30 days to review the coverage if I don’t need it my money will be refunded.

The sales pitch sounds great... "Call when you need us and we'll send a highly qualified technician quickly." The reality is, their technicians hate them because they pay minimum and CHW always opts for the cheapest fix option. Even when the appliance or HVAC CLEARLY needs replacement. We WON'T renew!

Not happy with my coverage whatsoever, it truly seems like all of these warranty companies are cut from the same cloth. Quick to take your money then deny claims. I will not be renewing my coverage from Choice again, another useless waste of money. My dryer handle broke off and the technician who came to fix it clearly stated in his report that is was due to average wear and tear and you still denied coverage. I paid $65 for absolutely nothing. Thanks Choice Home Warranty for nothing.

Tim from PROWINS Construction did an excellent job in fixing my Gas Furnace especially in his prompt response for coming to inspect the unit and being able to get the part and install it the next day. This work was initially started on Christmas Eve and completed by 12/26/24. Great Job!

You didn't cover the repair and we had to find our own technician. A ten-year-old dryer and you said that damage to a lint screen was not normal wear and tear as the reason for noncoverage. The technician also said you are the most difficult home warranty company to deal with and he refuses to take calls from you.

I asked the technician if he could come out on Tuesday instead of Christmas day. He said, no problem. He arrived when he stated he would. He found the problem very quickly. I only hope Choice Home Warranty will approve the rusted bottom rack, as we have not submitted a claim in a long time.

So far so good, however I am waiting for a replacement water heater. Jeff the plumber has been wonderful keeping me informed at each step. The process for the warranty company Choice took a little while due to the Christmas holiday. Certainly understandable. Fortunately my water heater is usable. I look forward to hearing when the water heater will be installed, hopefully next week as it is Friday already.

Breezeway HVAC came to diagnose why I my heat pump couldn't reach the thermostat temperature. Tyler, the tech, was tireless to check all components to make sure everything was working correctly. Found all issues and corrected them and stayed until he was assured all were fixed properly. Would highly recommend and use again.

We needed our Warranty our second day in our new home. The refrigerator stopped working. Scheduling someone out to fix it was easy, and they arrived on time the next day. The repair was quick any easy and the tech had it fixed shortly after arrival. The service fee was reasonable. Thank you Choice Home Warranty!

From the start of being a customer. From going through the claim process to final process has been outstanding. Going to recommend to my neighbors. CHW made the process straightforward. Thanks. Should have become a member a long time ago. All communications were awesome and so important to me as the customer. Looking forward to doing business with your company and feel very secure in being taken care of.

The time to process my claim from submission to completed repair was 3 business days! Derrick from Home Hero, LLC was communicative and on time. The Choice electronic claim process was easy to navigate and provided accurate updates. Home Hero was on time, neat and efficient throughout the repair process.

Was able to identify the source of the leak very quickly, and after authorization for repair, left to purchase the part and returned and completed the job. Good communication, clean, considerate. Total time for the repair was about three hours, including travel time for new parts. Now I just need to deal with the ceiling repair from the water leak.

After reporting that my garbage disposal was leaking using the online repair request, I received a message from Choice two days later saying they were having difficulty finding a technician. I was given the choice to find my own repair person and submit documents. I chose not to do that option because it’s very cumbersome and I wasn’t assured of being reimbursed. I sent a message to Choice to that effect. The next day I got notification that a technician had been secured and an appointment made. The technician showed up as scheduled and discovered what was causing the disposal to leak. After a few minutes working on it, it was fixed. I thought I had needed a new one however I was assured my current disposal was fine.

First waiting for authorization then Serviceman had to come out twice and was never able to repair problem. Toilet was left with slow partial fill forcing me to hold handle down to flush. Situation then continued to worsen running consistently. When I requested additional service I was sent a message that I would have to request a new service. I am hopeful that I will not have to pay another service charge on a problem that was never fixed

Our Microwave was stopped heating. I reached out to Choice Home Warranty and immediately opened a claim and assigned the technician and provided the repair technician's contact details. The skilled technician arrived promptly as per scheduled appointment with necessary spare parts and fixed our Microwave without any delays. His professionalism and efficiency are great. Pleased and grateful for the excellent service provided.

Made things very plain and Simple....Sarah is always Great and polite...I would Recommend to everyone in the World...Very Professional...If I had any questions...they were Answered Very professionally...Always asked me if there was Anything else. Hire more people like her...You have a Winning Team...Looking Forward to Doing work with her Again

Our case manager gave us a fair amount to cover our replacement microwave. She took our input and reviewed the functions of our old microwave and came up with a fair replacement amount. Thank you. We’ve had quite a few issues with Choice in the past, but this experience was better.

The technician arrived on time and was very respectful of me and my home. He examined and tested the garbage disposal and, as It turned out, he had to replace the unit. He worked quietly and efficiently, and he cleaned up when he was done. I'm very happy with the end result, the new disposal is more efficient and much quieter than the old one.

We still have not heard anything on getting our dishwasher replaced and when I called, the person that I talked to said that they haven't heard anything back from the tech that came and checked out our dishwasher. When I called them she said that they have sent their notes and were waiting to see if they needed anything else from them. So who knows what's going on and how soon will we hear something on getting it replaced?

I have had this warranty for about 10 years or so, Overall they are a good company. I have found lately that the response time to calls is longer than it has been in the past. I understand that sometimes it cannot be avoided, such as around holidays, etc. I don't know if more people are choosing to have home warranties or what, but I have been without my washer for over 3 weeks. First to wait for a repairman to contact me, and then the time for an appointment. When parts are ordered, and holidays fall into the mix, I understand.

While I had difficulty communicating with the operator to whom I was connected, the claim was properly logged. The web page claims button was obscure or I would have logged it online. After I found that an improper setting was on the dispenser and I changed it, the claim was promptly canceled via the menu on the site. Sorry for the confusion on my part. Lesson learned, there is no repair shop willing to cooperate with your company. Sorry. Hope I don't have to initiate another claim soon.

I spoke with Maurice ** from your company today and he provided me with excellent customer service! He was very knowledgeable about the company and helpful when I asked him many questions. He responded to all of my questions and concerns and even provided me with information on how I could save money if I referred someone.

I called the repair in and received a response within 24 hours and had a repair person’s at my house In 3 days. I was unable to communicate with the repair person’s office as the person did not speak English very well and all that relayed was totally wrong. I didn’t expect it to be right considering the conversation I was having. But…. The repair person was pleasant, knowledgeable, courteous , friendly and respectful. Did what he said he was going to do efficiently and fast!!!

Wonderful customer service assistance. Very nice. Answered questions very clear. Very knowledgeable. Know what to suggest if you had questions. Was able to respond to very positive and polite. Also was concerned if there were any questions for them. Gave follow up information if you had questions. Send email of what was discussed before conversation ended.

Don’t quite know why it takes so long to fulfill A request. This is not the first time either. I want to know why "CHOICE" doesn’t have local places like Home Depot or Lowe's stores if not designated supply shops that storage’s small items when most medium & large item are sold locally. Your advertising don’t list/mention perils consumers have to go thru to get finished results, use internet to communicate, no follow up status of service then you find all kinds of faults on wear and tear of unit/s. Something to think about be contract end. Maybe local business could work better.

Josh, the representative I spoke to was very knowledgeable. He answered all my questions in a very professional manner. He looked to see what plan might be best for our situation. I purchased a three-year contract. He went into such details as the plan is transferable and we can cancel at any time and receive back the unused portion of the cost. We look forward to many years of service from Choice Home Warranty.

WOULD NOT RECOMMEND!! Wanted one year agreed to the price and Benjamin ** kept trying to upsell even after I told him that I only wanted one year!! SO bad. I had to hang up on him and I emailed him not to run my card. I was no longer interested. Never had this bad of a experience.

I've had Choice now for 2 plus years, I've filed 2 claims total. The first was on my HAVAC system, it took 3.5 weeks for contractor to contact me, when the agreement states 48 hrs. I finally paid for the repairs out of my own pocket because of the constant run around by Choice. I now have a claim for a plumbing issue, it's now going on 12 days with zero contact by a contractor. I live in a town of 50K, and I believe that choice was not honest when they told me they had local agreements with companies, because the HVAC problem was assigned to a company 100 miles away. I'm sure that most of the good reviews are from people who live in high populated areas. So, in my opinion stay away from this company, especially if you live in a small town, because they will mislead you. I've called at least 75 percent of the local plumbing companies, and none have an agreement with Choice.

I was so pleased with the process of filing a claim, receiving a rapid response and assigned service repair appointment. The company that came was professional and so easy to work with. A new garbage disposal was installed and there was no issue of the warranty to cover this. So satisfied and pleased I chose Choice Home Warranty!

My only complaint was with the timing. I was originally told the repairman would be here between the hours of 7-11. At 11 I called and they said would not be here until 3-8. So basically I was required to wait the entire day. Once the technician arrived, he was great and very fast.

Choice Home Warranty is reliable and prompt. Whenever I file a claim, I get a response from a contractor within a day. The contractors are very reliable and knowledgeable. The cost of having a contract with CHW is also pretty reasonable too. It's good to have a home warranty contract because you never know when something in your home might break down. Paying for it yourself could be pretty costly.

I was pleased that I got a repair person within two weeks to come and CHW sent me a gift card to replace the dryer it was easy to put in the claim and doing everything online. The person who came was knowledgeable and pleasant. He clearly explained what was wrong with the dryer and the parts needed and communicated the information to CHW.

I firmly believe Choice Home Warranty is basically a scam. My HVAC started smoking when I turned it on, and when I removed the cover everything was scorched inside. I immediately call CHW and started a claim, my first after owning the policy for almost two years. The next day I was informed that CHW was seeking a technician, but that I could opt to find my own technician and CHW would reimburse him for repairs or replacement.

The person that came to our house was excellent. He explained to me all that he was doing and was very good at his job. He replaced the part that I needed and tested my dryer and now it work perfect. I would recommend Choice Home Warranty very very highly.

Too long to wait for repairs. If been about 4 days and no solution on my claim. Why do it take 4 to five days to get service repaired. They have service scheduled for tomorrow. Hopefully I can get my water heater replaced. What more do you want me to say? I want my water heater serviced.

Hopefully we will get our ice maker replaced Thursday or Friday. We got an approval email so we are waiting to hear from the company that checked it out so maybe it will be fixed tomorrow or Friday. I'm glad the company approved the job so it will be fixed. Thank you.

As with every other claim they find a way to deny parts of the repair if not the entire thing. The case manager they assigned me when I appealed the denial was very rude and abrasive. The first claim we made was completely denied to replace our rusted and leaking water heaters.

I am unhappy that I must go to Lowe's for a replacement microwave. We don't have a store locally, I refuse to buy online without looking at the appliance. Thus, I must travel 20 miles to the closest store. I should have been allowed to shop locally. Also, $191.00 is insufficient to purchase new microwave. New one without anything fancy is $299.00 + tax + delivery + installation + removal of old.