Choice Home Warranty Reviews

I was very disappointed that the repair could not be done at the time of the service call. The warranty I had years ago let the technician repair whatever was needed at the time of the call. The technician who came out the next day was pleasant and knowledgeable. I wish I hadn't had to wait over 24 hours to have someone come out. Was under the impression you provided service 24/7.

I put in a claim almost a month ago and my dryer is still not fixed. If I would have known how this is how Choice does business I never would have changed home warranty companies. Had American Home Shield prior to choice and when I put in a claim it was ALWAYS remedied within a week to ten days. Very disappointing.

I called CHW and they were very responsive and set up a date and time for technician. He came and quickly found the issue. He said he would be back with new thermostat in a couple of days in that he would have to go pick one up. That was on a Tuesday. Got a notification from CHW that he would be out on Friday between 3-8. No show. Called CHW twice that weekend and couldn’t get in touch with the guy. I was slightly disappointed that there wasn’t any more of a concern to get someone out or another technician since it had been two weeks with me having no heat. They finally got him to come the next Monday.

Refrigerator wasn’t cooling. Came in and made some adjustments. Did an excellent job. The only problem I have with the whole situation is it took a week to get here and it was my refrigerator that wasn’t cooling properly. Needless to say I was a little annoyed being that all my food could have been spoiled. They need to get a little bit better on estimated times but the technician did a great job. He was excellent.

Great first time experience with Choice Home Warranty. I was dispatched a technician in less than a day. Technician arrived and diagnosed the problem in 10 minutes. The electrical wiring was installed wrong on the capacitor which resulted in the outdoor unit not recognizing the indoor thermostat. Fixed the issue in less than 5 minutes. Great service!!! Definitely an A+ in my book.

They are fraud. Never ever take policy with them. I took their 6 year plan with reduced monthly fee. I filled 3 claims in 2.5 years and none of them were serviced neither paid. Only for one of the claim they paid 275$ and I had to bring my own technician and had to paid 750$. Their service is very poor, they never send their technician and even if he comes he will never resolve your issue and finally you have to arrange your own, this happened with me for all 3 claims. After that keep negotiating with them for your claim. Finally, I cancelled the policy because of their pathetic service, they deducted a hefty amount from my deposit and also deducted the claim they partially paid. They are running a fraud, never ever get trapped with them.

He arrived on time and was very nice and really knew what he was doing. I would highly recommend him. Thanks for sending this repair man. He was great. Done a great job. IF I NEED ANY REPAIRS IN THE FUTURE IN HIS FIELD PLEASE SEND HIM, tHANK AGAIN YOU AND THE REPAIR MAN DID A GREAT JOB.

After placing a claim in about an electrical issue in the house, I called the assigned company at 8:30 p.m. and they answered. I asked them to see if they can come earlier than what the ticket said. However in the conversation the tech said before they come out call the power company to see if it was on their side or not. The power company came out and found a wire that was underground partially cut, from when the city did some work on new cabling 6 to 8 months ago, which caused the power issue at the house. I truly appreciate the advise the tech gave us. They were amazing.

My water heater decided to go out in the winter. All summer working fine. No hot water in the winter is no joke. I call Choice for service. Plumber came later that day. I just knew it will be the next day but to my surprise they came the same. Say awesome service. 10 stars.

We contacted Choice for a claim with our plumbing and was told that it needed to be 2 claims since one was for the garbage disposal and the other for the pipes. The technician was flexible with the schedule to come earlier than originally submitted, but I didn't know he doesn't accept cards until he got here. There should have been some indication from Choice that this business doesn't take cards. We could have been more prepared with cash on hand. I also called the Customer Service line about my claim and the representative was very defensive about every question I asked.

Choice heating came to my home on Christmas Eve Day to work on my heating system, they were so kind and did a fantastic job and set my thermostat so I wouldn't have to worry about keeping my home warm. The technician was great to work with, he took time to explain what I need to do to keep my heater functional best.

Currently, I have a home warranty with Choice Home. Their response time is so bad and they don't quickly follow-up with their vendor after the initial diagnosis for the next set of action items. They don't care about their customers with utmost urgency.

My washer is not working. Tech came within the time frame of what he said he would. I am still without a washing machine due to that parts have to ordered. The tech said it would take a couple of days. He will get in touch with me if longer.

Prompt response for service, the technician was friendly and polite and helpful. Technician explained and showed me the problem and what he had to do to fix the problem and what I needed to look for if this problem occurred again, he was neat and cleaned up after himself. I would recommend him.

After having two electricians tell me my existing electrical system needed to be brought up to code, I submitted a claim. This was their response: "Your policy has the following exclusion, which require systems become inoperative due to normal wear and tear. Your policy provides coverage for failures that are the result of normal wear and tear. Failures that occur due to abnormal operating conditions or catastrophic events are excluded from coverage."

When my kitchen sink started backing up, I looked underneath and noticed water was also leaking out of the disposer. What a mess! I went online and made a claim. Choice Home Warranty got right on it. I got a call from Devin with Pearl Plumbing and made an appointment for the next morning. Devin arrived on time and before long had cleared the clog using a plumber's snake and installed a new disposer. He was very professional, courteous and thorough. Could not be happier with the prompt service and results.

Even though we had to cancel our work order, as I was able to fix the issue myself, customer service representative was very cordial, attentively, and assisted me expeditiously both during my initial call and during the call I had to cancel to receive a refund for my prepayment, which I found very odd as we usually pay when the technician arrives to our home.

Antonio was great! On time, knew what he was doing, diagnosed the problem and did not have ALL the parts he needed so decided to wait until he did which was a great decision!! I look forward to his return. If I did not have the warranty I would still use Antonio for all my appliance needs.

It took a while to actually get a company assigned. The appointment was set for the next day and then I got an e-mail that stated the appointment had been changed to the following day. I called the company assigned and told them that was not acceptable. The company immediately said they would be out on the original time promised. The technician was prompt and very knowledgeable and fast with the repairs. He was here 15 minutes.

They all seem to answer or call. They are always available to answer the call and they do their best to get things taken care of. They take care of you and they help you out no matter what time of the day is or night time. The clean people are very friendly and very outgoing and they do their job to best to help you out no matter what you are having an issue with.

I had to find my own plumber and must send them the receipt. This is the first response that I have heard from them. Let's see if they reimburse me. Have not received the receipt yet from the technicians. Certainly hope this company is the real thing. We could all use this kind of help. Hopeful.

I appreciate how the young lady handle my case and work with me in solving my issue that I had and then by explaining to me about my policy and been very concerned about what I was experiencing. I really appreciate that and I would surely highly recommend Choice Home Warranty insurance to a friend. They always took care of my problems that I had in the past.

The person I spoke to was very friendly and also very helpful and knowledgeable. I had several questions and they were answered to the best of my knowledge. Also what was covered and our co-payment and if we have an issue we would pay the technician and not send it into the company.

My 2 bedrooms were not receiving heat at the coldest day this season. I waited 1 week for service, not bad due to the weather and I did have heat. The technician adjusted the flow and did help some. Was advised to have the crawlspace checked, it looked like there was squirrel damage.

Appliance Repair Service was the best repair service that you ever sent. They were fast and from what I sent was what wrong they knew what part they needed to fix. In and out maybe 15min. Super friendly and professional. Highly say these are the go to service in South East Wisconsin!

Very pleasant to talk with customer service agent. Explained the coverage and the price with knowledge. I feel that he was able to tell me what I grilled him about. To make the decision to take a chance and make a change from my current insurance. Good experience. Nice price for now.

After submitting a claim for a water heater failure I had to call customer service to find out if the claim was accepted. The claim was approved but then was not assigned until the following day. The plumber came out and confirmed that the water heater needed to be replaced and submitted the diagnosis. The repair was approved at some point but required me paying nearly a thousand dollars for some necessary upgrades to put the water heater in. The tank was also apparently under manufacturer’s warranty but this was never passed along to me despite several phone calls to customer service.

She was very nice and explained everything to where I could understand it. Thanks very much. I had no problems, and her service was the best, Thank you very much for helping me< I am sorry but I forgot your name I have been sick, and she made me feel special. Thank you!

Like I said the lady from Choice was very knowledgeable and polite. A few months ago I had a problem with my AC and called. The outfit that was sent came and I gave the 85.00. Never to see them again. I called Cox and paid $10,000 cash. They had it installed the next day.

I spoke with Shemar ** today regarding Choice Home Warranty coverage. He was very pleasant and knowledgeable, answering all of my questions without hesitation. The insurance coverage offered by Choice seemed to be exactly what I needed, and the price was quite reasonable, too. Also, the fact that Choice's warranty is transferrable, should we ever sell our home, was another good reason to purchase the coverage.

It was very easy to schedule and the repairman showed up the next day. The part claim was approved right away too. First claim since we joined and we are happy so far. We have to wait until the part comes in to finalize the claim and we hope it goes as smoothly as the initial experience has been.

I am writing to help warn anyone from using this company. I switched from Old Republic (we will be going back) to My Choice after they reached out and over promised on what they offer. I should of known then it sounded too good to be true. In November we noticed our water heater leaking from the bottom. We filed a claim and a plumber came out - he was great and let us know it wasn't installed correctly in addition to be very old. It needed to be replaced and we needed to add a water shut off. My Choice denied the claim and stated the plumber didn't say we needed a new water heater. We decided to refile so the new plumber could draft it very clearly and know they won't do anything until we fix the issue from the original claim as they believe the leak is because we don't have a water shut off. We can't get anyone to under the issue and have gone back to our previous warranty which will cover if something is not installed correctly.

It took a few days before a technician could arrive. Once I heard from Oleg, he was prompt and efficient. He put coolant in and said to call him if it didn't work. Sadly, it didn't. I put in ice packs to test it and they were warm in the morning. I contacted by text and asked if he could return between 12-5 the next day, Sunday; I got confirmation that he would arrive between 4-5:30. Then after assessing, he said it could not be repaired as there were rusted coils and a hole. Not sure why that wasn't seen before. He was polite and respectful and suggested purchasing at Home Depot who had the best warranties. Now waiting for a response from CW.

Technician arrived on time. Heating was down on a Carrier Infinity heating system. Technician quickly diagnosed the problem and fixed it. Explained what had happened and even told me to reach out if the problem re-occurs. Felt re-assured that the problem is taken care of for now and know what to do if the problem re-occurs.

It's really too soon to rate my experience I only opened the claim on Saturday and I have already received an apology that there is a delay perhaps because of the holidays in assigning the claim to a technician. All that being said It is an inconvenience to be without a working appliance especially because it is the holidays. Appliances do not celebrate Christmas.

It took 2 tries but happy with the final results. First contractor couldn't make his time window and I cancelled claim when he was more than 3 hours late and hadn't showed up. Second place came the next day and was well within his window and did a good job on the repair.

You sent a technician of your choosing. A assessment was performed and report sent to you. An estimate was provided to you for the job to be completed. You approved but did not give us the amount of money to replace it!!! What good is the money we give you every month, with the promise of 'replacement'?

My microwave stopped working and I thought it was broken until I realized my coffeepot was off also. I found the circuit breaker had gone off. I tried several times to reset it but it wouldn't. I called Choice and filed a claim. It was very easy. A bit later I went back to the breaker and found I had to really push hard to get it to reset. Oops! Called Choice back and cancelled the claim. They were very easy, friendly and professional on both calls.

You replaced only the capacitor back in September and I think the motor is going out, it won’t run and is hot as hell. Back then they kept moving the repair date, it took almost a month to come back and replace only the capacitor, I thought they were going to replace the motor.

You always answer and help immediately. Always friendly and courteous. You follow up on claims to make sure the issue was resolved. You are easy to contact. You also make it simple to start a claim. I would be happy to recommend your company. I have been a client for several years and plan to continue with your services.

I had issue with my MBR shower head leaking. Mr ** of MITCI Plumbing was assigned. He is very knowledgeable and experienced. He was able to instantly diagnose that the leakage is due to cartridge of the shower knob, not from shower head. He replaced cartridge instantly and I am back to normal use of our bathroom shower. Having experienced technician is very important for CHW and for its loyal customers like me. I would recommend and prefer to use MITCI Plumbing for any plumbing work. They are simply great and efficient.

I took out a homeowners policy today. The agent was courteous, knowledgeable, and helpful. Would recommend Chris and your company to others. Thank you very much. Hope I won't need to file a claim. Have a nice day. Steven

Dishwasher was broken. Repairman came and was very nice and thorough in his work. CHW said it would be repaired. Then changed it to replace it. The amount for replacement is less than half of a new dishwasher of the cheapest brands. It is also substantially less than the repair cost. We are not happy.... We also are receiving daily emails with "Great News, you dishwasher will be repaired"....

I received a check to replace my dryer. They only pay wholesale even though I have to pay retail. But it does help. They were pretty quick which was nice. The repair people came out quickly and figured out the problem. A Choice home warranty contacted me shortly afterwards.

Do not like to AI due to you have to repeat answers even if verbal or pushing 1 or 2 buttons. Finally getting a live person to tell about wanting to make claims. This way was a LOT BETTER. Due to I am 70 years old, need to speak to live agent. Thank goodness you have live agents to answer questions that I have. Thank you again.

Eco Drains Plumbing LLC came to our house and within an hour fixed the leak we were having in the master bedroom. Mr. ** displays great professionalism, and respected our home by wearing shoe covers over his work boots. We are pleased by the work done by technician sent by Choice Warranty.

Reported that dishwasher quit working. Choice setup an appointment with Diamond Appliance for the repair. The next day Diamond called and said they could come 2 days earlier. The repairman, John, showed up on time and began checking the dishwasher. He found several issues needing to be repaired/replaced. He looked up the parts on his tablet and found they were all available. John explained it may take a week or 2 for the parts to arrive. We were astounded when we received word that the parts were in 4 days later. They setup the repair to be done 2 days later. John arrive and said the repair may take a couple of hours and got right to work. Once finished with the repair John ran the dishwasher for about 10 minutes, checked for any leaks, and made sure the dishwasher was operating properly before he left. Many, many thanks to Choice and Diamond for their speedy response.

Terry did a very good job, He was polite and explain everything to me. He was a very intelligent guy. I think that company is a good company. Everyone take their in helping and answering your questions. I think that everyone is easy to work with your problems. The tech was on time, and He checked the heater out inside and outside, and he told me if it wasn't working and blowing out heat, to call the company and he will come back out.

Today a GE authorized repairman from Choice Home Warranty came to repair our double oven. It became apparent that parts were no longer available for this model and that the entire double oven would have to be replaced. While the repairman was a perfect gentleman, he failed to take measurements or photographs of the space where the replacement ovens would have to be installed. Attached is a picture of the double oven since the model number was no longer legible. Hopefully this will help ascertain which replacement model will need to be used in place of the existing model. Thank you for your assistance in replacing this faulty oven.

They will first circle around you to get your money. Once you are in the contract with them, the pain starts. First, you will never get a quick appointment, no matter if the problem is big or small. Then, your appointment will continue to jump numerous times. Their customer care phone line is always busy, and they don't bother to reply to your email. You are just left stranded to figure it out on your own. It has been nearly a month since I am running behind them to fix a small MCB. Finally left with no choice I wrote an email their CEO hoping that he will reply. I am in my second contract with them and have noticed a severe drop in their customer service levels. My contract term is about to end with them and will never sign an extension.

After 24 hrs no one had picked up our claim so around 7 pm you said we could find own tech. We called FourNeeds LLC and he said we and he needed to call CHW at 8 AM, so he could pick up the job since he didn’t see our claim in the jobs list. We like that u did let him take the job as we have been pleased with their previous work. The tech came the next day and lessened the rotors’ metal grating sound but it still sounds louder than it should. He said he told CHW the motor bearings were “off”/going bad & unit should be replaced. BUT In an email to me Choice denied claim & wrote “the assigned technician reported no mechanical failures and has advised there are no repairs needed or recommended at this time.” This is opposite of what the tech’s manager told us he reported to you.

Made things fast and easy, would recommend to a friends 😊 and family again and again. Yes, yes, yes, yes. Henri was awesome, easygoing and professional. Hopefully getting things fixed will be as easy by professional workers on a timely service without delay or hassle. Thank you Henri. Look forward to doing business with you

Called this morning to put in a service request for our furnace. We live in Minnesota with very cold temps. High was *17 today still waiting to hear from someone that could schedule a visit. We sure hope someone gets in-touch soon. Brrrr it’s chilly in here. In the paperwork it mentions around a 4 hour window and we are well over that

Had 3 different repairs and all were completed Good timely repairs. Repairmen were all XO knowledge and explained to me how they fixed problems. When I called for repairs they set up repairs within a couple of days. Had hot water tank malfunction and it was fixed same day

I put in a request on Dec 21 and on Dec 26. We are having an electrician come out to look at two issues. One is circuit breaker for the washer. Keeps tripping and also no electrical power to our outside pump for our sprinkler outside…. Hopefully they will be able to fix both. We have been satisfied with all the people they have sent us over the past 3 years.

I am a mature Business Man with 30 years dealing with companies and people. Choice Home is THE WORST COMPANY I EVER DEALT WITH> They LOve to take your money. Try putting in a claim, First don't be in a hurry takes weeks. Then they reject your claim. They may tell you to find a repair person, you pay the repair person then they reject your claims. THey give you the runaround always full of LIES. No tells you the truth. Check in the mail, Will get a repairman out ASAP All lies. Want to pay for something that you will NEVER GET. Want to count on getting your repairs done maybe someday. WELCOME TO CHOICE. They are full of. Don't waste your money. I have been with them for over 15 months. 2-little claims NEVER RESOLVED. THE WORST COMPANY YOU WILL EVER DEAL WITH!

The claim to replace the water heater in the home I rent started on November 20, 2024. It was finally completed on December 19, 2024. 4 hours to get someone to take care of this?!? Try 30 days and three technicians!!! The first two you assigned to us refused to do the work because you owe them money. The third and final one was wonderful and only does home warranty assigned repairs out of the kindness of his heart. He told me about the hoops you put technicians through in order for them to get paid, and the delays involved. I personally find home warranty companies to be only interested in making money, not in making proper repairs, nor offering technicians a decent living wage, nor keeping their promises to their customers. This experience only reinforces that. Fraudulent companies like yours need to be put out of business. You deserve -0- stars, but you get two because the technician who finally did the work did a nice job.

When my Samsung oven started giving me problems during the holidays, I was afraid it would be after New Year's before I could get anything done. But 2 days after I called, the repairman was here and had diagnosed the problem and relayed that back to Choice Home Warranty. Sadly he could not fix the problem and I will have to have a new stove, but I was pleased with the short time it took to have a resolution to the problem.

You did not pay for the work done on my kitchen lights. I was informed that a case expert would contact me within 24 hours but I have not heard from anyone yet. I had to pay for the work done myself. What is the benefit of having a home warranty if it does not work. I am going to get a home warranty with Homeserve and I would like a refund for the money I paid up front to Choice Home Warranty because it's not effective.

I am a new member and this is my first claim. I tried to file a claim online but was unable to because the website was malfunctioning. I have a leak inside my refrigerator. I called to file a claim and was helped getting an appointment with a Whirlpool tech within a short time. I was able to get an appointment by Monday 12/23. Thank you for the quick attention.

I put claim for repair of dry wall. It got assigned to a handyman who communicated with me for time and $65 as deductible payment. Finally CHW cancelled it saying they don’t do it as the toilet repair was done by a private party. I got frustrated by this action 'cause I was motivated to join this company since they offer drywall repairs too unlike other warranties.

It was very easy to place an order on line to make a claim on my furnace. The contractors were very prompt and helpful. The furnace blower was not shutting off and ran continuous for 2 days. Not sure what happened but it started to work fine the day they came to check it. So nothing was needed but they continued to check on me and called every week to make sure. I really appreciated such honest contractors!

Repair Asko gas dryer, has no heat. Dryer drum turns, instrument and setting panel lights up and works as normal. This is first time dryer has not worked and we had it for approximately nine years. Cleaning of outside vent is done on regular basis. This is my first claim with Choice Warranty.

Last 3 years I have had poor experience with technicians they have sent. Only 2-3 have been good; their fees are getting too expensive so I probably will not renew with them. They need to do a better job with the people they contract with. Some issues are an emergency and cannot wait several days to be addressed.

The service man arrived on time, knew what he needed to do, fixed the washer in about 10, and left. He was very courteous and explained what he had to do! This is the kind of person I want in my home and I hope you use his company often.

Choice Home Warranty did not inform the technician he had an appointment with me. When I called him the day of the appointment he did accommodate me. I would recommend him if someone needs electrical work done. As far as Choice Home Warranty, I've had them for 3 years and the customer service has declined.

He was exceptional. He took time to listen to my complaint and worked expeditiously to get it resolved. He was kind, professional and even gave me his name without me asking and told me the city and stage where his office was located if I should I need to reach out to him. Therefore, he provided me with excellent customer service and just based off him, I will definitely recommend Choice Home Warranty to my friends and family.

Reported the outage and within day 1, received claim number promptly and told that I would get an email from the technician that would be handling the claim within a couple of hours and the time I could expect his arrival. Precision Comfort Home Services, LLC arrived within minutes of the selected appointment time and diagnosed the problem, called Choice and received approval to replace the vital card in the furnace. Precision called the vendor and found out the card was available, it was and they picked it up and returned to replace the card. I was very impressed with Precision's personnel that attended the problem, they explained what was going on with the furnace, what had to be done to fix it and got the problem taken care of in a very prompt timeframe.

JR Plumbing…Edwin the repairman was very respectful and fixed my shower plumbing with efficiency and accuracy. He had to move the freezer in my garage to turn off the water. He did a good job in his repair. I paid him with a check and he had me sign the receipt. I would use JR Plumbing again.

You worked on my water heater and now I have leaks under crawl space; now you are denying claim causing me to be without water and having to pay someone else for something you should cover. I had no problem under crawl space before. In addition, your serviceman had to return more than once to fix a goof up that I am still not comfortable with having to push back in a pipe that he repairs that spilled into my living area..

The tech that came out to look at the water heater detected that it wasn't leaking but needed a new valve. They came back the next day and fixed it. An additional fee was charged in addition to the service charge, but it was well worth it. I will continue to use Choice Home Warranty.

Scott from K.C. Sunshine Plumbing did a great job for me. Very professional and efficient. And they came out the same day that I phoned in to Choice! I really appreciated the fast, friendly, and efficient service. I would recommend their work to anyone. I will tell my friends and family about this company.

I'm 74 years old and when I tell you that filing a claim was a breeze. Filled out the form. The same day I got a phone call and the following day 11 in the morning, a service guy was here. What a great experience for a change. Best customer service I could ask for.

Heating repair seems to be an issue with timely repair. It took over a week to get a technician scheduled to inspection the system and diagnose it. That said, Unified Comfort Systems was fantastic and highly recommended. Every part of their service was excellent. They even removed the old equipment at no cost.

I find that Choice Home Warranty participates in scrupulous business practices, consistently charging service fees only to deny covered repairs. This has occurred on three occasions. Only one claim was approved, a faulty microwave that was repaired after a $75.00 service fee, only to break for the same reason within a 90-day period, attributing to another $75.00 service fee. Approval was finally granted for a $200.00 replacement credit, in which the installation fee of $100.00 was not provided.

The technician that came to my house was professional. Unfortunately he was a Samsung representative who showed up to work on Whirlpool products. It seemed as though he wasn’t very knowledgeable with how to handle my appliances. He spent the entire time looking up solutions to the problems. I feel like for $150 I could have done exactly what he did with the help of YouTube but for free. His conclusion for my oven issue was he “thinks” it was just a computer issue because my oven has a computer. He stated that he “thinks” it simply glitched and since it worked while he was at my house everything with the oven was fine now. There was no explanation of why it stopped working in the first place. He also damaged the vent on my dishwasher. Honestly, I will be looking for another warranty company for my home.

After doing my own online research, I chose Choice Home Warranty. I spoke with one of your representatives, Luke **. He provided me with multiple options with some great cost savings. This first experience will hopefully carry over when/if I ever need to engage Choice Home Warranty. The last home warranty company I used was a huge disappointed.

They took too long to send a repairman when the water pipe was leaking and cost me to pay more for my water bill. Also, it took them about two weeks to send a technician when my refrigerator stopped working, even though they reimburse me and the money wasn't enough to cover a new one when they couldn't fix it but all my food were perished. Also was my drier. They promise me the First deductible free when I enrolled but was not refunded. They promise within 24hrs-48hrs, but it's always takes more than one week to send a technician.

I had an extremely unsatisfactory experience submitting a claim for my HVAC system, which was denied due to the manufacturer's warranty limitations. The manufacturer's warranty excluded labor costs, and consequently, my home warranty also did not cover the labor. Poor customer care.

Took 3 times to get someone out to clear drain. 2 said they did not service my area. Sat at home for hours both times. No one called me. Not you or plumber. The one that finally came was polite and got one drain working but his work plugged another drain. Said he had to get authorization come back. Had bad outcome on last claim. About ready to cancel contract.

I have been thinking about a have been considering a home warranty for some time. The agents I have dealt with have been very cordial and helpful. I appreciate the knowledge and ability to answer questions to my satisfaction and accordingly I became convinced that Choice Home Warranty was the course I should follow. I look forward to doing business in the future with Choice.

I am very upset about how long it is taking to get back to me about fixing this unit. They will not cover my heating unit even though it has shorted out and we have no heat. We are both senior citizens, and it is 30 to 40° here. They say they were assigning me a case manager, and we have heard absolutely nothing! I am going to let all of my friends know, that this is not a company they want to spend their money on. I would have not renewed if I knew they would have treated us this way. I’m very disheartened with Choice warranty! You have left me no choice, but to take to social media to let all of my followers know that this is not a company they would want to use as a home warranty. My husband and myself have had multiple surgeries in the last few months, and we cannot stay in our home, because of our health issues! We are going to have to go to a motel to keep warm.

I was so impressed with our technician Bryton, he was so professional and friendly. He fixed the washer and gave me knowledge and preventive advice. He was so quick and didn't make any mess at all. I'm extremely happy with the service I received. I would gladly recommend them to all. I'm able to wash clothes again.

Jesse ** (the technician) was prompt, courteous & professional. He was knowledgeable and communicative throughout the process thus far. He has been very helpful in explaining the issue, the process and the necessary fix. It has been a great experience. I would Highly recommend Jesse ** and CHW to everyone I know.

Started this claim in July- August, for failing HVAC unit, first tech came, filed report; failing compressor and air handler leaking freon. You cancelled that company and sent another company and again you cancelled them, and you sent another, and you cancelled their findings. 5 different companies came, sometimes as much as 3 visits, trying to fulfill your request. I lost 32 hours of pay, meeting with all these companies. Compressor failed approx. Dec 1st, you sent a tech out, he recorded need replacement of outside unit and also air handler since he had been there before, you cancelled him and brought new company in to take measurements and sizing. You offered only to repair 50% of the issue with my portion being $11,000, I must pay to correct this issue. It is now one week before Christmas and still you refuse and use tactics to look over the full needed repair, and.leave it to the consumer to pay the brunt of it..

I just recently needed to file a claim. It was easy to do and the service was provided quickly. I was assigned a company that came and were able to repair the furnace. I have recommended Choice Home Warranty to friends and many have signed up for their services. This is a service that all home owners should have.

My furnace went out. It took them 3 1/2 weeks to finally get someone to come fix it. We had very cold weather. There was no communication with me unless I called them. I am very disappointed in their service. I'm cancelling my service with them and reporting them to the BBB.

You could of found someone much closer to my home. The man was very nice and curious. The only thing I can say is that he got my furnace going, but he disconnected the humidifier to do it. He said you wouldn't pay to fix it. I don't know why when it was hooked up to my furnace. He called his boss but never called you guys.

He was very professional, thorough, and friendly. He explained each step as he was working and what the warranty process would cover and cost. His recommendations were clear and very much appreciated. He showed up on time. He was obviously knowledgeable with what needed to be done. All of my phone calls were handled promptly and professionally.

I'd have rated the company zero stars, if there was such a choice. They are involved in clear corporate fraud and will do anything to deny the claim. My claim on the cracked sewage pipe deep inside the internal wall of the house was denied on the basis of the damage caused by freezing! The plumber who did the repair laughed his head off when he heard this nonsense. I'm pursuing a legal case against this fraud of a company and my lawyer is considering a class action suit based on the pattern of defrauding their customers. Do not buy this home warranty, as this is a joke of a business, which only cares of taking your money upfront to never pay you back if a problem occurs. The company is not accredited by a BBB, and has nearly 1900 complaints filed against it through BBB. Beware and stay clear of these fraudsters.

Choice called me a several months ago, and I decided to sign up for a home warranty. Shame on me, I should've researched. This company is AWFUL! I had to file a claim for a new refrigerator and my washer (1 year old, just out of warranty). Took 6 days to assign a tech to come out. The tech couldn't come for another week. So, 2 weeks out... tech tells me on the day he's supposed to come that Choice changed the terms of his payment, and that he wouldn't be coming. So, Choice says they have to "research" that, ended up canceling that tech and putting me back in the automated dispatch pool to wait for a different tech to be assigned.

I had to wait far too long for a repair person to come...The repair tech who did come was great...very personable and qualified and worked quickly to resolve the problem...however although the unit is running more efficiently and the awful noise is gone...I still am not getting water out of the dispenser. He said it might take some time for the line to thaw out....so we shall see.

Have made 3 calls regarding my garage water leak…I have sent “Proper Plumbing” who said they can’t find anything and was not my issue”. Yesterday you sent “All Pro Plumbing” who said the only way to find the leak was to have a leak detection co. Come out to check…After 2 warranty calls to your company..it makes so much sense to do that..but now you're telling me you’ll be sending back again “Proper Plumbing" who said they can’t find the leak…? I feel I am getting the runaround from your company!, I feeI need to Make a formal complaint…I am so disappointed and frustrated with Choice warranty.

Came look at issue, sent request to replace, told me should be 15 minutes. Within a half hour replacement was complete and he was ready to leave. Had parts with him and knew exactly what the problem was and explained everything to me, cleaned up and left without out any problems getting the work approved

Nicholas was a highly qualified professional. He explained everything to me and left the bathroom clean upon his departure. He also called when he was on his way to let me know when he would arrive. Great job! We have had a few techs come out in the last few months and he exceeded our expectations.

I had an excellent experience with Castle Climate Systems. From the moment I called, their customer service was friendly and professional. The technician arrived on time, was incredibly knowledgeable, and took the time to explain everything to me. They quickly identified the issue with my HVAC system and had it up and running in no time. Highly recommend Castle Climate Systems for anyone in need of HVAC repairs.

My experience yesterday with LEC Repair was very good. The young man who came was polite, knowledgeable and thorough. He explained everything and took his time to make sure everything in the machine was in order. We ran it through a cycle and it appeared to work properly. I would recommend him and thank Choice Home Warranty for finding him for me..

Called. They sent a company to evaluate. They found and fixed the issue. Choice Home took care of the bill! Was easy and services were provided and covered by policy as promised! I would highly recommend this company. It's one of the smartest decisions to make to cover your needs outside your homeowners insurance!

The repairman was wonderful and very precise. He had to make a total of 3 visits to my home and the end was an awesome result. I thanks God for the man selected to come be my repairman. He respect my home as if it was his very own home. Bottom line, I have heat!!!

I am extremely happy with my service from Affordable Plumbing but am not happy with CHW’s decision not to replace my broken faucet by saying it was not broken by normal wear. That is exactly why it broke. I’m a 69 year old woman and do not have the physically break the faucet. It started leaking a few days prior and then completely broke when I tried to turn it on. Regards, Henrietta **

Once the contracted company arrived, their work was very effective, and they quickly fixed the problem! However, Choice was very slow at working the claim. It took them two days to even assign the job, and it went to a company that was not a specialist in the service issue. When I called the company to see if they can handle the issue, they said we were not on the schedule as Choice had indicated. When I pointed this out to Choice, they immediately cancelled the assigned contractor. Eventually, the original contractor called to say they could come a day earlier than Choice indicated.

Contacted Choice regarding a problem with my clothes dryer. Shortly after my phone call, I received a phone call from a local appliance repair man. He asked me to get him the model and the serial numbers of the dryer. Got the info from the inside of the door. Closed the door and pushed the power button just for fun and it started right up. Checked it several times and it continued to work just fine. I examined the door and found an on/off button just inside the door. If the door wasn't closed completely, the dryer wouldn't operate. The tech fixed my dryer without even coming to my home.

I almost didn't renew my warranty. I've had it 4yrs, but I decided to go with peace of mind. In the last 4 months my washer died, timer went out on the dryer and springs on garage door broke. I had a water leak in the attic (I called someone out on it myself, but was told part of it would have been covered if I'd called in with a claim.) The only thing that took longer than expected to get fixed was the dryer, but the rest was quick. I'd recommend having a home warranty for the peace of mind.

My garbage disposal quit working and leaked some water. I used the Choice website to request service and received quick response and appointment was scheduled. Repairman called to tell me he was on his way and arrived on time and quickly fixed the disposal. He was friendly and courteous. I am happy with the Choice home warranty.

Claim was denied due to size of water heater, that unfortunately came with my home. The water heater was 5 lbs bigger than c11 states. We had no idea the size of the water heater in this home was 80 gallons or that it mattered. I requested that Choice replace with correct size for home and they denied. Family left with no hot water for holidays, Thanks for nothing.

The agent that I worked with took more than ample time with me twice to go over all of the details and answer my questions. He was polite, patient, and knowledgeable. It was a pleasure working with him. I am looking forwards to a very positive relationship with Choice Warranty in the future.

Choice Home Warranty was able to find and assign a company in a couple of days. Mike the service technician from Jennifer Bowen Appliances arrived in the time slot allocated by Choice Home Warranty and was professional, courteous and knowledgeable and fixed the issue in a short period of time.

My furnace stop working on 6 Dec and you had a technician to come out on 9 Dec. That aspect of your service was okay. After that, it has taken too long for me and my family to be with heat. Today is 18 Dec and I am not satisfied with the time it is taking. Still waiting on a time of repair.

My heater motor blower went out. I live in a place where nights are in the 20s and 30s. I called for service and after the technician identified the problem I was told that an authorization was needed. Within 24 hours I got the approval and the repair was completed 48 hours later. Quick, efficient service and response! Thank you since I’m a senior and could not have been without heat for long!

The technician was great.... He looked over the system and reported the water line was frozen and the ice bucket was too close to the edge preventing the ice maker to dump the ice correctly. The water line was a design flaw back from 2016 and said it was an easy fix noting he has replace them several times over the years. Our ice tray was over half full in less than 12 hours. The downside was the long wait and dealing with a call center outside the USA.

I called on the 27 of Nov, it took 3 weeks to get someone out there. The first man wanted money upfront before he even went out. I refused to do that then they sent Top Notic out, they were very good. Not pleased with the first ones you sent out. A family of 5 had to make shift for over 20 days, that's not right.

The young man who came to our home was courteous and did his job in a professional manner. I would recommend this plumber to everyone. He checked our issue and asked if there were any other problems. Sometimes you worry on who will be entering your home to fix the issue or issues that you have, but as soon as he entered my concerns vanished.

We called Choice for the first time and received a service provider. Call back within 30 minutes and they were at my house within 2 hours. Good prompt service. They needed to order parts so just waiting on that result. Look forward to a quick repair and feel that will also be a quick return.

For the HVAC issue we had, with our policy coverage it was taken care of in a timely fashion and the technician provided by Choice Home Warranty did a very professional job. After completing the job, He left us very satisfied that the issue had been resolved. We will continue to recommend Choice Home Warranty to our family and friends.

I was very impressed by the service and professionalism of the service tech. Alfredo from Tri-City Appliances. He called with an ETA before he arrived, was on-time, and completed the repair quickly and most important, the job was done the first time. He was very pleasant to talk to and very efficient at the job. I would highly recommend him to anyone!

The rep was professional and efficient. He explained why my washer was making the noise it was making and he explained to me what he did to fix it. He left the broken parts for me to inspect. I would use them again. To date, my warranty company has been good to us.

The judgement for repairing our dishwasher was denied. We had used the dishwasher several times after we purchased the agreement. The dishwasher worked fine until the 3rd of December. We use the dishwasher a couple times or more a week. I will like to know the actual reason for the denial.

Knowledgeable, informative and a very good technician. He was on time, and kept the area clean. I could not be more satisfied. Evan has my ice maker as well as it can. It will need a part replacement for it to function correctly. He answered any questions I had concerning my issues.

The company that you sent to my house is the very best company that I have ever done business with. I would love to have them come to my house anytime. Keep them. They are honest and honest and knowledgeable. That's all I have. You need to be good to this group. They make you look good.

I was very impressed with the tech from T. W. O Electric. He was very knowledgeable and efficient in handling my electrical problem. I would recommend him and his company to anyone who has any type of electrical issues.💯 Job was completed efficiently and in appropriate amount of time. Satisfied with efficiency of Choice and its service provider!

Service provider told Choice way too expensive to repair. Choice offered me $340 to replace!!! I disputed it on line and when case mgr was called - she said that was it. No more offered. The lowest price washer at Lowe’s (didn’t have as many features as my old washer) was $488. I discovered later that Choice bases the amount offered on the cost that Lowe’s offers them - way lower than it can be bought.

Great experience and quick claims!!! I highly recommend Choice Home Warranty. Technician came to my property were polite, helpful and friendly. Very honest in answering my questions. Customer service were great too. Phone calls were answered right away without too much of a long hold and most importantly I was given a service appointment soon without waiting for longer days. Congrats on well done job!

The serviceman Jerry was very nice. I couldn't keep the appointment they had made so he worked me into his schedule on the day before the appointment they had made. I was very grateful for that. He checked out my freezer and let me know exactly what the problem was. I would gladly recommend Freedom Appliance Repair to everyone.

Choice Warranty decided my microwave wasn’t worth fixing so they would send me a voucher for a replacement at Lowe’s and the cheapest microwave they have is 3x what choice offered me on the microwave. Wish I had checked the prices before I accepted Choice warranty’s offer, and a voucher that as of yet I haven’t received.

Very satisfied with the service I have received. Technician was very professional clean and respectful. Can't ask for better service. So far I'm satisfied with Choice Home warranty. I hope we can work together in the future. You need to stop asking us to write a book. It's not necessary.

I had to call twice for the same repair as we told the customer service representative that we had an oil furnace and yet it wasn't conveyed to the CHW Technician until the 4th call. On the 3rd call the service rep left me on hold without letting me know that he had left.

I contacted a few companies providing this service. I’ve never bought one of these policies before so I wasn’t sure what to expect. I purchased the Total Plan for one full year. I chose your company because the coverage and price looked to be the most reasonable. Ben helped me through the process and was very professional. A little bit of a hard sell at the end there, but overall he was good. I’ve heard some good things and some bad things about these types of policies which is why I only got coverage for one year. I wanted to test the waters first. If I’m treated right I will be a customer for life. So now I’ll just wait and see. Thank you.

I had a well pump problem and they let me go all weekend with no water. The company that came out needed to replace parts and it was over a week before they returned and the parts were easily available at any hardware store. Choice refused to intervene. They said, "we are not responsible for the technicians or the company that takes the call." I was given four separate appointments for them to return and they didn't show. I couldn't schedule work for my job during this time because I work from home. I called Choice to complain and they refused to transfer me to customer service or any resolution at all. They showed no respect for my experience, inconvenience or lost of money.

The claims process can be incredibly frustrating if the repair is not quick/easy. I’ve had a ticket open for almost 3 weeks, most of that time has been spent in a holding pattern…first waiting for a contractor to be assigned, then waiting for the contractor to actually show up for an appointment, now 5 days waiting for a disposition (fix or replace).

Generally, I don’t provide reviews but in light of the recent killing of the United Healthcare ceo this has struck a chord with me. Recently I made my first claim for a water heater replacement as was recommended by the technician sent by Choice Home Warranty and it was denied by the assigned case manager citing their like for like policy. My water heater is an 80g your policy only replaces up to a 75g which I have expressed that I am satisfied with. Additionally, the state of Alabama requires a minimum 50g water heaters (they are proven to more efficient.) I do not believe that the like for like policy is applicable here given the state requirements additionally I have expressed I am satisfied with the 75g water heater.

Although the repairman was a little late due to traffic and GPS difficulties, he did repair the dryer by replacing a blown fuse. That fuse blew because the dryer overheated due to timer failure. He told me that he would order the new timer and return on Friday, 12/21 to install it. I haven't received a notice from your company nor from Goodman Home Solutions verifying the follow-up appointment.

I spoke with Miles about a Home Warranty program. He had taken his time with my wife and I and asked if I was a Veteran and I told him I was a Vietnam Vet so he gave me a discount which I was very much appreciated.. I have committed as much as I can without duplicating myself.. I hope this is good enough. Miles was a very good salesperson and I felt lucky to get him so I will try to send referrals to him.

Choice answered promptly, sent out a repair person that was capable and completed the job without issue. They were knowledgeable and courteous and came out with expediency to fix the issue. We were very pleased with both the service and the repair person. Choice has always been readily available whether it be online or by telephone. We are happy with their service.

Tech company came out. Couldn’t understand why claim was denied. Given no reason Have been with you guys since 2017. To have a company come out that you recommended to say something like that, shows what kind of co. I am paying. It appears to me, you want to get paid but not spending money to fix what customers are paying for.

The representative was very thorough with what my warranty will cover. Explained everything in detail and answered all of my questions thoroughly. Process of enrolling was quick and easy. I will definitely recommend the warranty program to friends and family. Also appreciated the special promotion that Choice Warranty is currently running.

Called in with a claim on my Maytag washer first of December. Repair guy from AAA Appliance came out on 12/4. He left a copy of what was needed to fix the machine. (Major parts) Machine is 8 years old. Waited until until 12/11 called AAA, they said parts were on order and would be delivered 12/12. Waited until 12/16 called AAA again and was put through to the “Warranty Mgr”. He was very rude and told me I needed to contact our warranty company. So I called and they told me that probably the machine would be replaced with the cost of parts and age of machine and to wait 24-48 hours. An hour later AAA repairman calls and says he will be out Wed 12/18 to repair.

T & T Plumbing was excellent. The service called in advance of arrival and arrived on time (early). He was friendly yet professional, and efficient. He fixed the problem quickly in less than 15 minutes, tested it repeatedly to make sure it was functioning properly, and gave advice on how to prevent the problem happening again. Would recommend to any Choice client needing plumbing services.

My experience with All Pro Plumbing was amazing! Fred provided excellent and quality customer service! I'm very pleased with the Choice Warranty as my home warranty service! I have not been disappointed with the level of customer support they have offered! Also, the costs per month is very fair. I am recommending this company to my family and friends!

Technician arrived during the time he was scheduled and explained everything that he found wrong with unit. I would definitely recommend technician to family and friends. Technician was very polite and courteous. I would definitely give technician 5 stars easily. Technician also communicated about when he was on the way and provided estimate time of arrival.

The technician that responded to our request was very prompt and professional, he inspected the unit and identified the problem. He ordered the part and returned 4 days later and installed it. Heater is working great! I had filed two previous claims on this unit but other technicians did not fix the problem. The unit worked on and off so they could not pinpoint the problem. This Tech took his time and did not leave until he had the problem located.

My 12 year old icemaker in my refrigerator broke, and Choice resorted to a bizarre interpretation of language to argue that it was not due to normal wear and tear. They chalked it up to misuse, abuse, and neglect.

The response is quick and the workers are well trained and prompt. In the past any time that I've called, the response has been immediate. I would surely recommend this service if asked. By the way, they are working on a replace item at the present.

A technician came out the next day. Unfortunately, it wasn't covered due to the condition of it. That is the very first claim submitted that Choice denied in over 10 years of being a customer! The fixture only cost me $39, and the technician is going to install it for the service fee that he received.

Aziz from AAA Heating & Cooling arrived at my home less than 24 hours after my claim to track down a carbon monoxide leak. It was not the furnace, which he’d come to fix. But he went around to every other appliance & checked it. He left his business card & was polite & wore shoe covers.

Front right electric burner wouldn't respond to temperature settings and just kept getting hotter, Chris showed up on an earlier date than expected and it was a blessing. He had it fixed in a jiffy and is working fine now. I don't expect any more problems, but I will keep an eye on it. Chris was very professional and courteous.

He took the time and checked out the old furnace. He found a crack in the furnace, which is possible after 20 years of service. He said he would get back to us soon, as soon as he possibly can. With the Christmas holidays so close, I would prefer he take the time to finish the job without rushing to be off to spend his holiday. I feel confident he is trustworthy and will return as he said he would and correct the problem.

The repairman who serviced my GE Profile refrig. Said the high temps in the freezer were due to dirty coils. He said he left his coil cleaning brush at another previous job and could not reach the left back side of the cooling coils with my vacuum, he did not have a air compressor to blow dirt & dust from the left back side. If my unit starts to overheat soon again don't expect me to pay another $75 service charge.

I have am very disappointed in the services I have received so far and am looking very hard to find another company to obtain services for home warranty purposes. There are several out of pocket expenses and the technician are not prompt with responses or completion of work. Also it is unfair for any customer to have to downgrade on appliances or to have to pay more just to receive replace appliances comparable to what is already in the home. I seriously thought I was making a good move by leaving my last warranty company however now I'm concerned that I made a mistake as I have yet to be pleased with any services I've received thus far.

The 1st scheduled Brownz Construction electrician never called or showed, when I informed Choice. I was given another date and time with the same electrician, who never called or appeared for the scheduled time. I had to request a supervisor to assign another qualified electrician to fulfill my service request. This was my 1st service request since my enrollment in February 2024. I hope this experience never happens in the future. I was extremely disappointed on how Choice responded to my experience with hopes to move in for a better experience in the future. Finally, the 2nd assigned electrician who serviced my request, Clean Circuit Electrical was on time, professional, friendly, knowledge and did an excellent job. Thank you Clean Cercuits Electrical. YOU ARE the BEST!!!! 🙏🏾🤗👏🏾👏🏾👏🏾💕

Ed Plumbing was dispatched to my house a day after my claim was submitted which was reasonable as it was filed on a Sunday. Service was excellent and problem was resolved. Mitch was very courteous and attentive to my suggestions as to what the problem may be. I would recommend Ed Plumbing if he is in your area.

Alonzo was very informative without being pushy. He was the perfect gentleman, answering all my questions thoroughly and with great patience. I appreciated his professionalism and the way he assured me of the security of my personal information. It was a pleasant experience, and I felt well-informed and respected throughout our interaction. Highly recommend!

Technician came in, took back of refrigerator thoroughly reviewed compressor, fan. Stated Freon was leaking. He was on time and professional. He attempted to work on compressor for some time. He looked up the part numbers and wrote them down. Advised they would be in touch with the warranty company and I would hear from them the following week as his visit was on Friday morning.

Choice Home Warranty has provided an OUTSTANDING home warranty support insurance. Your process of creating a service ticket, your support representatives and your communications to the status of repair activity is unmatched in the industry. CHW provided superior service and support for covered items under maintenance. I have recommended several friends to your program in the last two years. I will definitely continue my coverage with CHW as they are the BEST for covered home repair and service repair.

One of the toilets in my house was broken. I called Choice Warranty for fixing. The calling process was very simple and easy; it took only a few minutes to complete. A service appointment was made in a few hours. Two days later, the appointed technician came and repaired the toilet. Everything was running smoothly.

Been with Choice Home Warranty since 2021 and my claims and service have been exceptional. So far, had my aerator replaced, water heater replaced, garage door opener replaced, washing machine replaced. Dishwasher fixed and presently claimed for my dryer. All I can say is that I'm pretty happy and satisfied as one of their signed customer. A++.

Roof damaged by hail - replaced by home warranty. A/C went out - replaced by home warranty. Have had this protection for about 10 years. Well worth it !!! I had no problems with any of the adjusters. I plan on keeping this warranty up…. It is well worth having the warranty.

We lost heat during the coldest two days in December where temperatures were in single digits. I am glad that we had Choice home warranty. Our furnace was fixed and heat restored less than 24 hours. Thank you Choice!! Just to give an idea, other places I called for the heck of it, had minimum week plus wait. The technicians who addressed our issue were also very knowledgeable and courteous. Highly recommend Choice Home Warranty...

CHW could not find a tech in time and they opened the claim to get it fixed through my own tech. Thankfully I was able to find my own tech right away. Got it fixed for my rental property before tenants would be pissed. Got full amount reimbursed minus my deductible. This is a good event. I did have a bad experience in the past though to be fair.

The Technician was good, Listened to my concerns when claim was submitted. Part of it was denied. I plan to file an appeal based on your exclusion that item was outside the foundation. THIS is NOT TRUE. They are fire-proof faucets and the body is located inside the foundation thereby rendering your denial to be moot. Please reconsider the denial.

The tech from Silverback Handyman services did an excellent job of finding the problem, getting the part and then repair. Very polite and knowable man and he knew what he was doing, I would hire silverback handyman services again for other services. Good worker and and did I say no foul language. Thank you, thank you.

After Thanksgiving, our refrigerator was not cooling completely. We booked an appointment online—quick and easy. The following Monday, an appointment was scheduled for the whole day. I received a phone call in the middle of the day, and the tech showed up within 10 minutes. Within 10 minutes, diagnosis and parts were ordered. A follow up to install the required repair. Again, it was quick and easy with the parts shipped to our house. The final repair appointment was again for the whole day of 8-5. I received a phone call, and within 15 minutes, the tech arrived and made the repair within 20 minutes. This part is excellent. The not quite so good is that now the refrigerator makes a high hum. We have not contacted anyone yet, but we will, and hopefully, it will be just as easy to see what needs to be done.

Getting assistance was good but my issue is not resolved and won't be for almost a week after I called, due to a slow response back to the contractor for approval. I don't know how I can give a better rating when the work has not been done to fix the issue or how you expect me to respond favorable at this point.

Daniel was timely, communicative & extremely helpful. Unfortunately the warranty company is trying to deny my claim & for that I am extremely unhappy, so he gets 5⭐️⭐️⭐️⭐️⭐️ Choice gets 1⭐️. Quite disappointing to be paying for an expensive policy that will not cover what it should be covering. Considering pulling my policy & getting a refund. I’m so upset.

Claim Service was responsive and professional. Initial claim was assigned to a service provider in another state and approximately 75 miles from my home. Claim Service was cooperative in reassigning the claim to a local service provider, Smith Heat & Air. The service technician did an excellent and efficient job of repair, had the repair part needed on the truck and done in a short time. The only negative was the 4 working day wait time for the appointment, but not a big issue. Luckily the weather was not too severe.

On December 4th my microwave died. I filed a claim and had to wait until December 13th to get an appointment. The gentleman that came was at the house for 5 minutes and said he would have to replace the keypad. He stated he would have to call Choice to get the go ahead. I received an email from Choice on the same day stating they would give me $191 in Lowe's gift cards to replace it. I found one online for about that price, on sale, so I accepted their offer. I then was told I would get the gift cards in 30 days, which would be the 12th of January. In today's world there are certain appliances you cannot be without for 40 days. This was disheartening. Overall I have had success with Choice, but this one is not their best effort.

Very professional and courteous. Knew the work and was detailed on explaining what occurred with my refrigerator. He is experienced in what his line of work. Also referred me to other brands that he highly recommended. You should contract with more people like him who knows what they are doing and not giving you the runaround.

The tech came in and saw the problem immediately, explained it to me, and found a solutions though temporary, and got it working again. And said the parts would be ordered immediately and then installed asap. Friendly, knowledgeable, speedy, on-time, and efficient! I fully recommend Veterans garage repair! I just need to wait and see if it all continues to go this well with both their techs and with Choice warranty.

Our technician was honest and gave us the info we needed. We had an addition to the furnace which included a light and expensive filters. It was here when we bought the home. We decided not to fix it to the tune of $1500. I am sure at the time it might have been warranted but not anymore... Time has moved on from 2009 when installed. The electric panel that makes all work burned out.

I am still awaiting a tech. I got an email from you saying no one available but the tech I was assigned last time is available and you have not called her. Wondering why it takes so long to get service from Choice. I have been a faithful customer for some time already and I feel unsatisfied that it takes so long to get any kind of service.

Choice will not cover repair of my furnace. I had a broken part replaced by a company they sent. They installed in incorrectly and it was causing problems. I called for service and they sent a different company. They fixed what the other company screwed up and now Choice Warranty doesn't want to cover it. This is not caused by me, but by a company they requested. I should not be charged to have it fixed the right way.

The repairman came when scheduled but was unable to repair the machine because the motherboard was fried so he had to order the part. So right now I'm waiting for the part to arrive and then after it is repaired I will finish my review. I realize that some parts have to be ordered from the factory and I understand that.

Today went so well. The quick response from you was surprising and the ability to fix our issue the first time was amazing. Thank you for your service. I don't know what I would have done without my garage door being able to open. I went one day without access to my garage and it was awful. You came out the next day. Has the part. And fixed it. Can't believe it. My last experience wasn't as great but this claim made a complete turn!

I am extremely unhappy with Choice Home Warranty as a whole. There has been a lot of integrity issues within the company. Our technician was great but I feel that the company should give liberty to them to choose to waive a fee. He was here for less than 5 minutes because the dryer was locked, not broken in any way. Choice has not only increased their prices without any notice for the monthly fee but also increased the service price. I will be changing companies moving forward.

The service was good and the technician was friendly. I would like a see if you can give a little quicker response time. I know everyone is very busy but when it comes to service response time is very important to me.

I contacted your phone number for service, they said that they would contact a service technician in our area and that someone would email me between 24-48 hrs, I then received an email saying that if I wish to reach and get my own technician I could and would be reimbursed, I would like for you to get the technician and send one out.

Mario from The Appliance Store did an excellent job. Our initial appointment was for a later date but we were contacted when they got a cancellation. Mario assessed the problem and then had to return the next day with the correct part to fix the washer. The service was great!

Lydia C. explained to me the guidelines for different payout solutions and also gave me the best option. Excellent interpersonal skills, she listens and provides feedback. She is polite and very wise and experienced in her field to resolve the best issue for her client and for the company's interest. 5 star rating. Thank you. Gary

Dryer was not heating. Called in claim. Assigned within a few minutes. Technician came the next day and fixed the problem. The name of the company was rescue guy and company. He was knowledgeable, prompt, courteous. Couldn't ask for more. Very happy with both, Choice and rescue guy. Thank you.

The technician was great! He was very knowledgeable and got my garage door back up and running very quickly. He explained to me how to maintain my garage door and was products he uses. I would highly recommend the technician. He was very honest, fair, and upfront about what he recommended and the costs associated.

I guess maybe next time I’ll let all the food go bad so you could see that the fridge was not cooling. I’m furious my claim was denied. I’ve had home warranties before. These things were never denied before. I’m starting to think I went with the wrong home warranty.

Always have had quick claim services and I'm completely satisfied with your company. I would highly recommend your company to my friends and family. This service gives you great peace of mind knowing that you guys have my family's back. This is a great insurance policy when things unexpectedly have maintenance issues.

The technician came and was friendly and professional. He liked dogs and I have 2 that are very friendly so they were very happy for the pets. I showed him my washer. He checked a few things out. Made a phone call and then came and talked to me. It ended that his recommendation was to run very hot water and Purex/vinegar into the tub and let it sit for a few minutes and then finish the cycle. Do this several times to clean the tub. If that didn’t work, I probably should buy a new machine. He was honest and I appreciated that he didn’t try to upsell an expensive fix. My machine is probably around 8 years old. It was in the house when I moved in 2 1/2 years ago.

Service person was prompt and took care of the problem. Hopefully I will not have any more problems but if I do I know I can count on Choice take care of them for me. I have been a customer with Choice for some time now and can honestly say they are there to take of all my problems. I am happy with their services and would recommend to other people.

Had to have control board replaced, technician found the part and replaced fairly quickly and neatly, he called beforehand to confirm appointment and showed up on time, would definitely recommend the service and Choice Warranty, only paid for service call, part was covered, very reasonable cost to cover many appliances and they set up appointment quickly.

First - Bruno of BJ's Appliances was GREAT! To start, I called Choice Home Warranty and did not have to wait long on hold. I then spoke to a helpful woman (sorry can't recall name) who explained things to me and arranged an appointment for repair immediately. I rec'd an email in hours with a scheduled appointment. I contacted BJ's Appliances because the date/time of scheduled appointment didn't work for us and Bruno came over that afternoon! He quickly assessed what was wrong, explained and showed the problem to me, and fixed it in less than an hour. Great communication and wonderful service! Thank you,

I have been using Choice Warranty for about 11 years. It is easy to put a claim in online and I have generally been contacted within 1-2 days to schedule service. The contractors I have dealt with so far were all professional and did a great job. I love having the warranty as it takes away my worries of finding the right contractor for an issue….Choice does that for me!

Once your vendor came inspected, the job was done very well. Very sad that OSM Plumbing refused because I wrote a bad Yelp review a few years back to come to my property. And that's who Choice likes to use first. however, Air Pro Masters were very professional and good. Thank you.

Excellent!. Antoine with A&N Assembly was friendly, polite and was giving an explanation with understanding from start to finish.. Repair work was done thorough and complete.. Very satisfied.. The Dryer Part had to be ordered and was received and replaced within a very short window of time. Thank You very much. Tom **..

The only problem that I have had is the time it takes to approve a part before it can get fixed like I have been waiting for a week now just to get a heat kit. It gets cold at night but no heat. Other than that I like the service

The policy does not cover the electrical box attached to the outside of the house and controls the electrical systems on the inside. Choice would not cover the claim because of the location of the electrical box. The case manager gave no explanation of the claim denial other than the policy language, which does not give any considerations to the function of electrical systems of a home. The case manager said I could not escalate the claim to anyone above her. In other words, there was no authority above herself who would communicate with customers. The technician even tried to explain the issue to the case manager, who just kept quoting the policy verbatim. Very frustrating and disappointing experience. It wasn’t just because my claim was denied, but also because of the limited knowledge of the case manager, and Choice’s policy of simply dismissing their customer concerns.

Thank you for sending the most wonderful subject matter expert. He explained the issues and the solution. He went to the store and sent pictures that were within price range. He made recommendations and then made the replacement. He made this such a positive experience. The makes future needs and requests stress free. Thank you again.

Would rate ZERO stars if that were an option. I do NOT write negative reviews, but hope to save others from paying for a service that simply is not there. Strongly do NOT recommend. Two of my biggest concerns, being informed an electrical company has been assigned later to find out from the service company they will not work for Choice warranty claims and they have informed Choice of this. (Two separate service companies told me) I ended up paying for an electrician without going through Choice because I was going on a month without electricity for half my home due to a storm. Choice could not locate a company that actually agreed to come out.

We've been with Choice Home Warranty for about 1.5 years. We filed a claim recently for a broken dishwasher. The appliance repair service came and it needed parts. It was going to cost around $600 in parts and labor to repair the dishwasher. Choice Home Warranty said not to repair it but for us to order a new dishwasher and that they were giving us $246 towards a new one. You can't even buy a used one for that amount of money. We demanded $600 since that is what it would cost to repair it. They said all we were getting is $246 and that was it. I will not recommend this company to anyone. They are a rip off company.

The technician was easily reached by phone. He came the next day. He was on time and had the problem diagnosed and the fan replaced in no time. It was a fast and efficient fix and I appreciate not having to struggle with the repair myself. Choice was very fast with arranging the service call and keeping me up to the minute by email.

The two plumbers from ARK plumbing were basically respectful and polite. They knew exactly what to do to treat the problem and resolved it quickly. They even took time to answer some of my concerns. They explained the difference between the two toilets that were in our home. I would like to use them again for their services.

I am extremely disappointed with this home warranty purchase. It's impossible to get any real help or customer service. Claims are never fully covered. It takes days to get a technician. Most recently it took 10 days to get a technician to fix my sump pump, causing another tremendous flood in the meantime, which will cost me over $2000 to remediate - of course- none of which will be covered. I would not recommend.

The technician sent in the fan motor is failing and thus making noise 24x7. Choice will only covet as partial claim due to still working. I have two identical fans that will have to be replaced as I cannot find the same fan to match. Choice is only paying $88 total. That does not cover the cost of a fan nor does it cover the labor for even the broken one. This is how every claim I have made goes. Horrible warranty company.

This is a worse company to deal with. My claim for microwave repair is still pending after 10 weeks. No update. Called several times to the customer service number and they can't even provide any details or resolution.

The Tech, Craig, arrived promptly after giving me a call. He was professional, polite and thorough in his evaluation and went through the issues and problems with me so I could understand what needed to be done. He cleaned his work area when he had completed his inspection and put the appliance back together. He told me Choice would reach out to me to discuss next steps.

Choice denied my claim. You said my refrigerator is covered under a recall service bulletin. I called Samsung and was told my production date is BEFORE the recall period of 2014-present. The model number is under the recall, but only for production dates beginning in 2014. Choice should cover this.