Choice Home Warranty Reviews

On schedule, courteous and efficient the technician had to go in the attack to work on the fan ducting. He also had to cut some of the ceiling to accompany the new fan. The new fan is bigger and extremely quiet. I would highly recommend Man Power Electric and Choice handled the claim fast and professionally

Fixed problem and showed me how I can fix myself. Very polite and professional and fast. 2nd time same plumbing co came for two different problems. Both times they were terrific. They cleared a drain problem and a flapper inside a toilet. Gentlemen worked hard and completed job to my satisfaction.

The claim was fast and the Technician that came out was Super. It was nice to put in a claim and be able to pick an appt: time at the same time. The Technician was very knowledgeable and polite. He even rescheduled when I had a problem at work and had to cancel.

Great and fast service. We hope they will return to fix the leak as soon as possible., When Choice Home Warranty approve to replace the parts and labor. We are just waiting the technician to give us a call. So far we haven’t heard what the next step or when the technician is coming back with parts.

Got in touch with us immediately. Very prompt on coming out to repair our heater. Knew exactly what was wrong. Had it working within an hour. Very professional and kind. So pleased with his service. Definitely would recommend him. He explained the problem and what had to be repaired very well.

I had boiler issues with a older boiler. The technician named Chris came and looked at it, and replaced a couple of parts on it, and it's performing well no issues. And saved thousands of dollars by not replacing it. So I am very satisfied with Aneco Engineering, Chris was on time for the couple of appointments. And shared knowledge with me on what and, why he was performing the sequence of tasks. Very professional and courteous.

The person I spoke with on the phone was able to set me up with monthly billing and was able to answer all my questions. This is the first home warranty I've purchased and it's the peace of mind that's such a welcome feeling; no more expensive repair bills! I think I'm to like this!

Still waiting for a follow up call from the tech. The problem with the circuit board was not resolved. I was supposed to receive a follow up call today. I have waited all day. The tech did an amazing job and was very friendly.

Called to get info about coverage, cost and service company response time. Phil answered my questions as to what was covered and explained the response time, explained what my cost for the plan would be and the different options that I had. Also explained that as a senior that there was a discount available.

He checked bathrooms, hot water tank and outside faucets. He said leak was probably underground. He recommended a leak finder and said it would cost over $300 dollars. We, my 63 year old daughter, and I (93 years old) dug up the water line. My son later came and dug under the sidewalk and found and fixed the leak.

The salesman was very helpful and was willing to work with us on price. I wanted to wait a while before making up my mind. He wanted me to commit and eventually I did. I look forward to having Choice Home Warranty handle my home warranty needs. I have used another company for a number of years. They have taken care of the issues when needed. I would prefer to have the service technician come when the appointment is scheduled. In the last year, they have been unable to make the appointments 50% of the time. The appointments have been rescheduled, but I would prefer people honoring their commitments.

To date they have been the first contractor sent from CHW to show up on time, complete the assessment, and then return to complete the job. Jeremy did a fantastic job with an excellent turnaround time. In fact he showed up earlier than expected due to a no show, he submitted the warranty and got approval the same day, and was able to get the part ordered and installed the next day.

There was a leak in my master bath that was dripping down into my neighbor's apartment. Choice sent us a wonderful local plumber who was able to resolve my leaking toilet issue. He was friendly and knowledgeable, prompt and skilled! Thank you, Choice Home Warranty! We appreciate your efforts on our behalf!

Excellent service so far. I needed to take a little time to read through the policy details to understand the process, but it has been an easy process with no hassles. The process is clearly written and followed through. The staff has been pleasant, understanding, and easy to work with. Thanks for providing this service.

I was not at the house when he came but my daughter and sister were there. My daughter said he was very nice and helpful. He explained what was going on and showed her everything he was doing. He also explained to her that we can't put a lot in the front loading washer cause he gets backed up.

Had a leak from the ceiling on Saturday. Called Choice warranty immediately, and within an hour, I was provided with the contact of OSP Plumbing. No one was picking up the phone over the weekend, but someone picked up the phone on Monday morning and set up an appointment on Tuesday. The plumber Nicolas was very professional. He called 30 minutes before arrival and kept me informed throughout the process. He identified the problem, obtained approval from Choice Warranty, and repaired the leak within 2 hours. It was a very soothing experience.

Follow-up and service with Choice has been great. The Vendors sent to my appointments are all polite, professional and qualified. My appointments were made quickly and the Vendors kept me posted on their time of arrival. Payments for service were easy to make as well. I am appreciative of the Choice Home Warranty Service.

Over time Our GDO was working inconsistently and finally stopped working altogether. I contacted “Choice” and a W.O. Was issued. I was then contacted by a local technician with an appointment date and time. The technician suggested we probably have a broken spring. He was correct. One spring above the garage door had broken. The technician arrived on time for the appointment and dismantled the parts necessary to remove the springs. After inspection, I the technician recommended replacing the bearings, which I agreed to.

Very polite and to the point. Provided assistance to replace the refrigerator as the parts are not available. The check is going to be mailed home instead of a Lowe's card. This will help me to replace the item quickly as I need a replacement immediately. Overall a nice experience.

Dryer was making noise and would not start sometimes. The repair technician arrived on time and replaced worn out rollers and belt, and removed deposits from the drum. The dryer is now working properly. Also provided hints on proper operation and care of the dryer. Very satisfied with the service. Would highly recommend this technician for future work.

"Although this company waited until 5 PM, the scheduled appointment time, to inform me they wouldn't be coming — causing my tenant to wait all day for no reason — I’m still giving them 5 stars. They came the following day and quickly resolved the issue. However, my service fee was $100, but they sent me an invoice for $106, which was frustrating. I called Choice to confirm that there are no taxes on service fees, which turned out to be accurate. Just a heads-up: it's a small difference, but companies know exactly what they’re doing."

The technicians Demetrius and Allen are skilled in troubleshooting and installation of the many ordered parts. It took 3 trips and 2 sets of parts to get my microwave working. I especially appreciate the friendliness and respect Demetrius showed when explaining about the microwave as well as general conversation. I believe it would have been cheaper and more expedient to have simply replaced the microwave since it took about 3 to 4 weeks to fix, but probably Choice would not have covered the purchase of a unit of equal quality. Now, with all of the replacement parts, I hope to get good service from my microwave for many years. If other appliances require work, I hope to get the same service company. Highly recommend them.

This warranty service used to be very good but now in the last year or so I have encountered a lot of issues. They don’t seem to care about my issue. My toilets were both clogged and couldn’t use them. They said they didn’t do emergency issues so I had to wait until Monday, and it took 24 hours to get an OK to proceed. And that ok had stipulations. Also, my fridge has been fixed 6 times for the same issue. When is enough, enough?

Washing Machine was making noise. Dimitri from Real Appliance Repair did an excellent job. The one part would not come out but Dimitri was determined and worked on it for an hour until it finally freed itself and he was able to replace the parts. Machine is working fine now.

I called into Choice to file a claim on my GE refrigerator. It was easy to follow the prompts on the phone system and talk to a live agent. I explained to her what the problem was with my refrigerator. She was very helpful and told me she would contact a technician to evaluate my claim.

My Tankless Water Heater stopped producing hot water. The technician who was dispatched (Juan Torres from Pro-Integrity Plumbing) was very knowledgeable about tankless water heaters and was able to diagnose and identify the problem quickly. On top of that, he was very courteous and professional. Well done Choice Home Warranty!

Our technician was very good. He arrived on time and quickly fixed our toilet. It works better now than it ever did. He was great. His personality was very personable. It was an enjoyable experience. He even took time to enjoy my dollhouse that I built from a kit and all the furniture, etc. that was in it.

However, once I purchased the basic plan. The upsell was a bit annoying but I purchased an upgrade online. The salesman approached me 3 times, ignoring my decline and saying the same thing over and over. I had to be emphatic to get whom to follow through with my monthly upgrade.

I signed up for a three year warranty plan on Monday, March 2. The gentleman with whom I worked was very kind and seemed knowledgeable. Since Monday, however, I have received more than one phone call each day ostensibly to verify my contact information, but in reality, trying to sell me the ADT home protection plan. Each time I have declined the plan and asked to not be contacted about ADT again. The calls continue!. Today, I had a call at approximately 6 AM my time from a woman named Brittany. I told her I was in a different time zone which she could clearly see because she wanted to verify my Nevada address. She was persistent, rude, and bordering on obnoxious in her pursuit of selling me the ADT plan. Eventually, I hung up the phone.

K & L HEATING AND AIR CONDITIONING LLC and GE Appliance. I had a ac and a washing not working. The appointment was quick. Both techs showed up on time, called when they were on their way. They were both very friendly and had the work done in no time. Thank to both company. I would recommend to a friend and family.

This is my first claim with CHW. It is also the first time a tech actually came earlier than expected. It is also the first time a tech actually brought the part with him. I am extremely pleased with the service and warranty.

Choice Home Warranty took my claim for my microwave and within a few hours I had an appointment to have my microwave repaired. To me is a very good timing. The claim technician that I spoke with was very helpful (just a little hard to understand) but it got the job done.

Absolutely a scam, they want you to buy a home warranty for a new home, I purchase 2 home warranties for 2 homes, cold weather caused an older furnace to go out, they stated it was a pre existing condition, at that point why buy a home warranty, all appliances are used when you purchase a home, asked for a full refund on both homes and they charged me 1 month plus a 50 fee each, stay away from these scumbags, go with First American Home Warranty, I buy and sell real estate for a living and, WARN YOU DO NOT USE THIS COMPANY FOR ANY REASON.

My dishwasher was not getting water. Shaun was able to get it fixed quickly and explained a couple things about the dishwasher that will help me in the future. I highly recommend him for any future work. I was very happy with the service call.

He came and evaluated all of my plugs and circuits and then repaired the faulty parts. After the repair he did a thorough check of all electrical parts which made me confident that the job was done well. He was pleasant and friendly while here and provided me with education on some electricity issues which I was unfamiliar with. Overall the whole experience was very nice and different from many other repair services I’ve had in the past

The technician was great. He explained what the problem was and put in the order for the parts. He couldn't fix it the same day. We will see if the parts order gets approved. However, I was not happy with the actual Warranty Company. They specifically said I wouldn't have to pay the $75.00 fee this time because the last technician was a waste, and I paid him for nothing. But then after the technician got there, they told me to pay and I would get credited for my next call. I felt like that was dishonest.

I would like to say thank you, I have never had such a pleasant experience with a repair. The gentleman that came was extremely knowledgeable and professional, he asked what was going on and immediately had an idea of what was wrong. He tested the refrigerator, went to his truck, came back and installed a fan and was on his way. Thank you Choice Warranty!

We will find out down the road. If they can repair or replace everything they say they can, this will be a great asset. Looking forward to many years of service. We were talking about a plan which cost $53.00 a month. Then he said he could get us a senior plan, which he had to check on. He came back and said we could get a senior plan for $41.00 a month. I appreciate him taking his time and checking on this for us. Thanks Alberto M.

My washing machine was not spinning the water out. So after trying to get it to spin I called Choice Warranty Co. They scheduled me a technician that day, but the tech couldn't out for 4 days. The technician seemed very knowledgeable. I found out in a couple of days that the motor was bad & it couldn't be ordered any longer. So Choice agreed to give me a comparable check to replace my washer.

Awesome services rendered! I appreciate it! I have had 3 claims in a few weeks due to frozen weather and all were taken care of professionally and I am very happy! They were fast and efficient and contractors contacted me quickly and took care of the problem, thank you so much for everything.

We had Choice 5 years ago and it was fine, needed it once. Here in WV restarted it a few months ago and 2 weeks ago noticed a sewer smell. Had somebody go under the house and the Y in the pipe is either cracked or loose. Called them on 02/26 and no answer, left message, no call back. Called the next afternoon and they said they would get it to the scheduler. Didn't hear anything from Friday to today, Tuesday. Got an email to do it ourselves but we would have to pay the service fee (each time) and submit an estimate to see if they would approve.

Giermo was extremely professional, knowledgeable, and respectful. I have zero complaints and nothing but high praises for Kaizen Electrical Solutions LLC. Giermo went above and beyond to answer every single question I had, look at every single electrical concern in my house, and provide useful and honest feedback. I will happily recommend Giermo and Kaizen Electrical Solutions to anyone who needs any kind of residential electrical issues.

Julia **

I Always have prompt service and peace of mind to have a fixed amount for any repair. I have had Choice Home Warranty for many years and would not be without it!!!! Repairs and/or replacements are done quickly and no extra cost!!! HIGHLY recommend!!!! I have them for my Airbnb also.

I put in a claim with Choice Warranty to send a technician to fix an issue with my lights that happened after a storm and power failure. I was told by the technician that they are only allotted 1 hour to diagnose an issue and if they cannot find it within that time they have to request additional time but they almost never get approval. In this case it was denied so I filed an appeal. I had a conversation with a very rude case manager, who spoke to me like I was an imbecile and was told that they would not approve additional hours for the diagnosis or repair because the issue happened outside of the house. I asked was that because it was a storm that caused the issue it is not covered. He just kept repeating himself and saying, "Let me break it down for you or let me say it again" which is very demeaning but he never explained or really answered the question.

He was Very knowledgeable. He Was able to take care of the issue right away and he Came on time. He had the part necessary for the repair with him in his truck and was able to fix the A/C the same day. I would recommend to my neighbors.

They denied 2 services, garbage disposal went bad and they would not cover the same one but a cheaper one and they said it was an upgrade for me, how is that even an upgrade, a different one garbage disposal would of need new plumbing and pay more, either way I ended paying extra. No savings, no point in having warranty. The other the dishwasher they didn't cover because it has a preexisting condition and the tub burn out and they wouldn't cover it because we got the warranty not too long ago. Schedule appointment with claims specialist and they don't call you back, and they hang up on you. Worse customer service. I had 2 warranties and never did a claim on the other one ever, just canceled both. Forget this company.

I have never had such poor service. Whenever I call to talk to an actual person, I can tell that they've got an out-of-country call center. We started having an issue with our dishwasher during the week of Christmas. Here it is, going on 3 months later, and 4 re-assignments later, they're now telling us that they'll give us $246 to replace it. We have to pay for the installation and haul-away of the old unit (which, by the way, isn't that old, it's a 2022). The warranty has not given us any service but the bare minimum. No attempts to get a tech out right away. So disgusted it's not even funny.

The technician was super, communicated well and was flexible with scheduling. Choice Home Warranty could do a little better in being available by phone to answer questions and for some items in general be quicker on scheduling for higher priority issues. Not being able to get through to a human on the phone is extremely frustrating and makes me feel like just a little decibel number in a sea of customers that CHW only cares about for profitability, not actual customer service.

First off Choice was very quick at responding to my online claim, they had a tech scheduled within 30 minutes of filing. The tech that came out, Irving from MAXCOMFORT was absolutely amazing!!! He was quick to respond to calls and text and was quick to order parts and get our furnace up and running as soon as the part came in. 5 stars for Irving and Choice with this claim!

I was just finishing looking at what CHOICE had to offer on the website. Before I had time to process the policy, I received a phone call from an agent. My only complaint is that, that was too fast! Angel ** was businesslike and delivered information professionally. I am hoping to have such a positive, quick response when I NEED the service.

The techs came out to my house and promptly repaired the shower faucet cartridge. It put up a bit of a struggle so they had to go get a replacement pin but outside of that extra trip for parts the whole repair only took a few minutes. The technicians were very courteous and personable as well. Would reccomend both Choice Home Warranty and Arizona Drain Pros to anyone.

They were called and came right out and diagnosed the problem. The guy from the plumbing company called the boss with pictures and it was shortly the claim was oked and it would only be a few days to get the equipment. No one could have been happier with the companies than I was.

This is my first claim but so far everything seems to going very well. Will have better knowledge and experience once we have contact with the repair team and their decision and how to proceed from there before I can make a true and fair decision about my experience with Choice Warranty company.

Filed claim on February 23. Claim resolved Mar. 3. Takes too long to get an appointment. The company advertises 24 to 48 hours response time. My last couple of experiences was not that... both of these appointments was like four days before the person could even respond the first company that you gave my claim was unreliable, called scheduled to meet did not show.

The worker that came out to my house was an outstanding worker and did his job well. He was very kind. He was very knowledgeable in his work, he came in and got the job done thoroughly. Braxton ** from Okc Plumbing assist the problem and fixed it, done a well job, outstanding worker. I recommend him for all my jobs

The technician arrived on time and determined a new part is needed to complete the repair, the part has not arrived as yet so the repair is not completed. I would have given a higher rating once the part arrives and the repair is complete. The technician said the part should arrive either today or tomorrow and he will contact me to schedule a time for him to return and complete the repair.

Technician was very efficient and knowledgeable. Explained everything that he was doing. He cleaned up after himself something that not all plumbers do and I appreciate that as it is difficult for me to do. He arrived when he said he would be there. I hope if I have another event that he will be available to service my problem.

After putting in several claims, it seems to be more and more difficult to try and get repairs done within a reasonable amount of time. I was without heat for over a week waiting for a repair and then once it finally was done it ended up breaking again within a few days. Out of disgust I called them outside Contractor who had worked. With Choice Home Warranty in the past and was told I now needed an addition to the work. I’ve already done to put a new burner in. I ended up opting for a whole new furnace feeling I could no longer count on your company, keeping me safe and warm in the winter. Very disappointed, especially since I have four homes with your company. I had asked for someone to call me and still have not had a response.

Contacted CHW in regards to my garbage disposal wasn't working, they sent a tech to fix it without delay and tech came and replaced it in very timely and professional manner. Just called today about Water Heater leaking and was informed by email that it is scheduled for repair this Wednesday 3-5.

Very nice guy Lorenzo. He worked to get me the best price and what I could afford at this time. He was to send me his personal number and email which I never have received. Would like that info so I can enter a contact card for him and the company on my iPhone.

The pool skimmer and vacuum at the bottom of the pool was not sucking up the water to eliminate the dirt and pop-ups weren't working. Almond Pools came out quickly & fixed the issue. Daniel was very nice, showed me what he was doing, what needed correction and what maintenance the pool could need in the next few months.

Very helpful and very easy to make a claim. The minute they answered they knew who I was by name. Went over every step of the process with me. Very professional young lady and knowledge of making claims was impressive. Went over the whole process of what to do when qualified technicians are located.

It was so easy to use the website and file a claim for service. The service cost was printed right where you could see it and easy to use the credit card on file.. There were plenty of available service appointment times throughout the day and next few days..

The service tech was fantastic. But it took so long to first find someone to pick up order. 2nd it took long for to get on schedule. What should my expectations to get service? I thought it was a couple days. Last few claims have taken longer than 1 week.

Deborah ** did an excellent job both times she had to resolve my plumbing issue. She is very thorough, hard-working, and professional. I would recommend her services highly. She called before she arrived. She cleaned up after she was finished. She was knowledgeable and answered all my questions. She was willing to work on Sunday to finish the job. I was very pleased with her work.

The salesperson that I talked to was very knowledgeable and offered a few options for length of coverage. I chose just a one year coverage because I am not sure what my situation will be in 12 months. If the longer coverage is offered when my policy renews, I may opt for a longer policy period if it is available.

Choice Warranty Company dispatched a repair person very quickly. The repair person was extremely knowledgeable, and efficient. He reported his findings to the Choice office and they contacted me in a very short time, telling me unfortunately the parts I needed were not available and they would be sending me a check to replace the washer. Excellent service every time I contact them. Well worth the contract price, for the peace of mind.

Very professional, very courteous, he told me what is wrong, he took it apart, found the problem was the motor. Told me motor going out, needs to replace, he will order, maybe 2-3 weeks. He explained the process of ordering, and how long it will take. I already have been receiving parts. I will save for repairman.

I called Choice Home Warranty one day and they scheduled the repair visit for the following day between 1 and 5pm. The LG repairman was very friendly, but professional. His arrival was timely. He was able to repair the washer quickly. The washer has been working fine since his visit.

I have been a customer with Home Serve for over 20 years for the two homes that I own. I have maximum coverage. My bill for this was over $130 for each home. A couple of years ago, they stopped their replacement policy and they never insured apppliances but did not lower the cost, in fact went up in price. I was looking for a Home Warranty that includes appliances and replacement, if necessary. I contacted Choice and was so pleased that they provided the appliance coverage, home coverage, utility coverage, and was only slightly above $50 a month. Such a bargain. I am not changing to Choice Home Warranty.

Outstanding service. Prompt and detailed. Very satisfied with the whole procedure. I saw TV commercial and debated about it for months. Decided to take a chance. Person was very professional and listened to my concerns. I would recommend this service to my friends. I think I saw Al from Tool Time once. Believable guy!

I have had to use my policy 2 or 3 times since getting it. The claim process is easy to use and technicians are usually scheduled quickly. A one-time service fee is a lot easier than having to replace appliances or any of the other covered items of my policy. I would recommend a home contract for the peace of mind with costly home repairs.

Had a problem with my washing machine, put in a claim. And technician came inspected the washer and submitted a report and received a email later on in the day for a credit to buy a new one. Since the machine was over 7 years old. It was not worth fixing so. I received a credit voucher to get a new one by email.

The technician was thorough and explained the issue in terms I could understand. They arranged for a qualified Service Provider to repair or Replace my water heater. Choice Warranty was speedy in assigning a technician. I recommend Choice Warranty without reservation. They have always provided excellent service. Most importantly, they cover an abundance of appliances.

I was unsure if these Home Warranty programs were scams or actual services. Filed 2 claims on same day, CHW provided a repair person who fixed both items. But they did have a problem getting someone to take the job. The repair person who did come was excellent. Interested in renewing my plan.

Dishwasher not cleaning dishes. The technician came and replaced the soap dispenser. I did one load of dishes after that and when I attempted to do another load 2 days later the lights on the console wouldn't light up and I couldn't wash that load. I really need my dishwasher so please fix this problem or replace the 10 year old dishwasher.

The electronic touch pad on our dryer quit working. Due to our semi-remote location it took 2 weeks for a technician to come out and say the part was no longer available. Then it took another week, with my making phone calls about the status of the claim to get a settlement. However, I am pleased with the final settlement for replacing the 13 year old dryer.

"I was extremely impressed with the service I received for my garage door repair. From the moment I called, they were responsive and scheduled a next-day appointment, which was incredibly convenient. The technician arrived on time, was professional and courteous, and quickly diagnosed the problem. They explained the issue clearly. The repair itself was done quickly and efficiently, and the garage door is now working perfectly – even smoother than before! I appreciate their attention to detail and the high quality of their workmanship. I would definitely recommend them to anyone needing garage door repair."

Quick Respond after placing the work request. Customer service was very helpful and polite. Plumbing company was in my house within forty eight hours. Very professional. Very good knowledge. Very accurate. Explain the problem. Explain how they are going to fix it. Work quickly. Problem was fixed. Future recommendations. Great work. Recommend to everyone.

They came out and looked at item needing repair. Sent information to Choice. They will return to repair. The person that was sent was knowledgeable and friendly. Will come back to make the repair. We have had other warranties that say they will but don’t make the repairs just take the monies.

The technician was very knowledgeable and knew exactly what the problem was. He wasn't able to fix it due the parts he needed were no longer made and made the recommendation to home choice that they need to replace the item. He submitted the request right away and send me a copy the company uses for my claims. Very professional.

Gave the lowest possible price for a microwave purchase and they don't do installs. I have had other home warranties and I have never had a warranty not replace and install new unit. I will not be renewing my warranty with this company. This company was listed as one of the best, but in my experience it is one of the worst.

The operator was helpful, but getting appointments with repair technicians takes entirely too long. There is no reason an appointment for repair or replacement should take over a week let alone possibly 2 or 3 weeks. If you can't find a technician within 72 hours, & make repairs within 5 days you should just replace the appliance.

The technician was very friendly and knowledgeable. He explained everything he was doing and told us he would return with the part that we needed. He was on time, called before he came to give us an arrival time, took care of what he needed to do and told us he would return when he got the part we needed. I would highly recommend him. Good service, knew what he was doing, and gave us the information we needed.

Even though my Dryer could have been fixed on the first visit the technicians were very nice and professional and prompt/called ahead prior to arriving.. Josh fixed my start button the second visit and my dryer is working!! Thank you to the first technician as he did order a new bulb for the dryer which is appreciated. TY.

The person named Crystal was very helpful to process my claim, hopefully within 24 hrs may receive a call from a plumber company to repair our gas water heater. Also I received an email with the confirmation number for my follow up. Also took me a couple of time to get a person who was able to take all my information over the phone.

I filed a plumbing claim today. I got up and I didn't have any running water in my home. I called the water department and they came out and said I have a water leak and turned it off for me and said when I got it fixed to call them and they will come back out and turn it back on for me if I need them to.

On the phone operators rude and not helpful. Toilet was leaking and operators had I don't care attitude and not very informative. Took a week to get an appointment. When I bought plan I was told all I had to pay was $75 charge but after estimate I had to pay another $60. When plumber came out he was fast and efficient.

The initial offer was nowhere near what it should have been for the washer that needed to be fixed, after talking to my case manager they raised the replacement value so I could cover the new one I had already purchased. The case manager worked to get the higher replacement value and I thank them for being so professional.

Only give you a fraction of what you are replacing. Had to replace dishwasher and was only offered $246, and cost was $580. Had to replace water heater, got nothing for that because tank wasn't covered. Had to replace pump on pool and had to pay out of pocket, because I was out of state and didn't call 24hrs before. Had pool cleaning co. do it thinking I would be reimbursed.

My garage door broke and I reported it to Choice Home Warranty late Friday night. They assigned a repair person for an early Monday repair. I had to reschedule to be available by reaching out directly to the company. It would be helpful for the intake to ask your availability when submitting the claim. The repair company was well rated, the repairman came on time and was friendly, and the repair was made within an hour.

The people at Choice Home Warranty don’t help you when it comes to filling out reimbursement forms and they are very rude when you ask for help. Other than that my experience was very good. The person who approved my reimbursement was very nice, helpful and quick about getting everything done.

The first company was scheduled to out. I was not pleased with the reviews from other customers. I called CHW to cancel service request, manager wanted to know why I wanted to cancel, I told her the company that was dispatched had horrible reviews. She wanted to know if they could dispatch to another company. After receiving name of that company, I checked them out as well. Rating was 4.9. They fixed problem.

I’m very happy and satisfied on the responses that I had from CHOICE warranty. Gave me the full understanding that it was hard to fix my WASHER. Gave me a credit so I can buy a new one which I was very happy and satisfied with the decision. I thank you and continue to use and recommend highly CHOICE, warranty. I called my sisters and brothers to make sure they choose this warranty for their homes.

Ms. **, was my contact at CHW, she was professional and promptly resolve my issue. Mr. ** of Fusion Garage Doors, was contacted and he was on time and rendered an excellent service. Your complete rendered service is noteworthy. I shall inform, recommend your service to my friends. Thank you!! CF Semper Fi

Used our warranty because my hot water heater had stopped working and Choice Home Warranty took the time to find me somebody. He came out on time and did a great job. I appreciate them getting it done in a timely fashion. The technician was knowledgeable and I like the fact that Choice Warranty is very affordable for me and my family. This isn’t the first time we’ve used it and it was still a great experience.

CHW is very responsive. Unfortunately, where I live, not many techs pick up. I was able to find a tech, but had to get them to upload data to this claim. They have yet to do it, but that is not CHW's fault. CHW has always been very professional and the coverage is good.

I have been with Choice for over seven years. I have averaged about one call per year. Our premium has doubled, and the coverage seems to be less. Our latest claim is costing $350.00 out of pocket not to mention the $60 monthly cost. I really need to evaluate whether or not I need this "insurance."

Microwave stopped working. Choice Home Warranty made appointment with Technician for 48 hours later. He was fast and efficient. Discovered main circuit board was dead and not fixable. After his report received email that we would receive check to replace. Thank you for quick response and decision to replace microwave.

Quick and responsive appointment. Easy to schedule repairs. All service appointments are available within your time frame. The service providers are professional and polite. Conducting inspection to repair the issue and get you back in service. The extra payment should be eliminated. So far no major issues with the company or its contractors.

I had a great experience with Blake’s Heating and Air. The technician arrived within the timeframe he provided and was professional and knowledgeable. He quickly diagnosed the issue with my hot water heater and relit the pilot light efficiently. He also took the time to explain the problem and how to prevent it in the future. The communication was clear, and the service was prompt. I appreciate the reliability and expertise, and I would definitely recommend them to anyone needing HVAC services.

Joe was excellent. Called same day, set appt for next day, was prompt even early and kind and professional. 1000 stars if they allowed it. Best business transaction in many years. Would highly recommend CHOICE HOME WARRANTY. Good job. Keep up the good work. Would call again if needed.

We had a couple mid level problems with our appliances. Choice was fairly simple to navigate in submitting my claims. We had great technicians that came prepared to solve the issues, however the only issue was that from claim to technician getting out to our home was nearly a full week. I understand that is not the technician's problem or fault, but a faster turnaround time would be appreciated. Thank you!

Filed claim to Choice for leaking kitchen faucet or pipe on 2-4-2025. First company changed the date 3 times. Would not return my calls. I called Choice twice complaining once again for poor service. Sent me another email for another service who was like "a breath of fresh air.". Technician was awesome!!! Should NOT have taken 3 weeks for Choice to find someone to fix a leak.

Service was timely and the technician was thorough and efficient. Process went smoothly and we were pleased with having it fixed at the first visit instead of ordering the part and making us wait longer for the repair. The timer was not working and he was able to fix it right away.

I’m still waiting on my dryer to be fixed which was called on on Feb 8. There was some back and forth going on about the approval which I was not told about until yesterday (Feb 27). No one has contacted me to let me know what the is or was. I am still in need of getting my clothes dryer repaired. It has almost been a month now.

No ZERO stars option? I see why. That's all they deserve. CHW is a financial scam. We had them for a year, ATTEMPTED to file two claims and their "service" was pathetic each time. Unqualified contractors and slow response times. Then they started denying responsibility. Their game is to wear down the weak and weary. RUN AWAY from these scammers!

I put in the request for service, and then the next day, I had an appointment text to me for the following day. The plumber was on time, courteous, professional, and willing to change the appointment if I needed. Phenomenal! He explained the assessment and the procedure for repairs. Honest and informational.

Choice did a great job assigning a company to check out our HVAC. The technician was awesome on providing Choice with required doc and photos. Getting a whole new HVAC. There is some non covered portions with this replacement. However 4k is better than 12k. Thanks choice for the ease of use.

I became disappointed with the service that I was receiving from my previous home warranty policy company. Choice Home Warranty had outstanding service reviews. So, I gave them a call. Resolution representative, Akim ** demonstrated the ability to resolve the claim issue in a professional manner and patience. I highly recommend Choice Home Warranty to anyone. Choice demonstrates the knowledge, skills and ability to resolve issues that may arise when filling a claim. They really demonstrated why I would recommend the company.

Overall experience is very good. Most technicians are very knowledgeable and professional. The company seems to have a good selection process. We just renewed for our third contract, all multi-year contracts. The only weak spot we encountered was in HVAC techs. The appliance techs have all been excellent. I strongly recommend company and the warranty.

The plumbers were very professional and very, very courteous. Their work was outstanding. If I had to use a plumber again, I would rather have total plumbing come than anybody. They were very professional and knew what they were doing. If all the people like this are covered under Choice warranty I’ve done myself justice by signing up for the service.

It started with an issue with the ice maker not dispensing ice through the opening in the freezer. The tech was scheduled to arrive and was able to diagnose the issue and quickly determine what was wrong with the freezer. The repair was completed, the technician was very professional and took care to be considerate of our home. The only angst was the length of time it took to get the repair parts ordered & delivered for the repair. I would use this warranty service again.

Technician did great. The wait time to get it done was longer than I would like. The weather was below-freezing the whole time. We opened the claim at 4:30 am on Tuesday and Technician made it at 5:52 on Friday. We expected it to be A local repairman. But ended with one seventy miles away.

I was totally disappointed and not satisfied with the service I received from Choice. It is now going four weeks my machine is down. My washer is less than six years old. I had to wait two weeks before the technician came to evaluate my machine. The results was I needed a part replacement which was to cost near three hundred and maybe fifty nine dollars. From that point Choice needed to make a decision. Now it's a third week waiting for their result. Choice decided to replace my machine in the sum of $339.00 to purchase from Lowe's. The problem is Lowe's does not have a machine in their inventory that cheap. Nor does any other reputable appliance store. Choice guaranteed to repair or replace my equipment.

I'm not happy with your case manager, He is not knowledgeable. He do not understand my house have two heat systems. He is not solved my problem issue. I need talk your supervisor to be solved this heat issue as soon as possible! I have multiple house insured by CHW, I like CHW is reliable, quickly and respect.

I had a very quick response to my first claim with Choice Warranty. Two men came, and they were both very nice, concerned about my problem, did a thorough "problem-solving" examination about the problem. My range needs a new part and, before they left, I was told my claim had been approved and the date they would return to complete the repair. I am very pleased with the excellent and expert service!

The electrician texted the day before, and the day of the appointment, to ensure that I knew what time he'd be there. He gave plenty of notice before his arrival. He gave explanations throughout the process. This is a customer-friendly company. I had no heat for over a week during the coldest time of the year and finally this company took care of me.

Gentleman came last night on his way back to where his office is in Pensacola. He was very thorough. The overflow valve on my water heater was dripping onto my carport and sadly getting better overnight. Gentleman came after hours and it didn’t take him long at all to fix the problem. Very kind and fix the problem. Thank you very much.

After our kitchen flooded due to a burst pipe under the sink, It was so great to have a plumber come early the following morning. He was very polite and hands on. Our repair took no time at all. We are very pleased to have switched to this warranty service. We have also recommended you to many other relatives and friends.

I received answers to all my questions and chose to go with Choice. The gentleman I spoke with was very knowledgeable and helpful. The process was straightforward and easy making my decision simple. I look forward to dealing with Choice if and when we need your services. Thank you for making the process stress free.

I had the best experience with CHW! Sheri ** is a dream to work with and helped me get my home warranty and if I have any questions or concerns she is always available to help me with my warranty needs! I had to file my first claim and everyone was so wonderful and customer service was amazing!!

I have been using Choice Warranty for over four years. They are consistently attentive and I have saved thousands of dollars by using this insurance program versus paying for my own repairs. They have a good list of qualified technicians for a variety of appliances, flooring, plumbers and electricians, etc. When, on the rare occasion that their list of technicians are not available, they will let me find one on my own, which has been helpful here on a small island! I highly recommend them… Save money by getting them multi year contract!

My clothes washer seems to have many issues due to normal wear and tear of an older machine and Manners Maintenance was able to diagnose and ultimately order the parts needed to get this machine back to almost normal function again. Pictures will follow when all the parts are installed and the machine is running full throttle.

CHW denied my claim because I was unable to provide my own home inspection report, which they advertise as not required. Even though I provided documentation from another contingent buyer’s inspection report listing issues that were identified and subsequently repaired, as well as the Closing disclosure statement by the seller, CHW denied my claim. I spoke to multiple claim reps and a supervisor, but they insisted that my claim is denied because I didn’t have a home inspection. I would not recommend this company.

Having issues with the water flow in the kitchen, bathtub & shower. The technician took the time to evaluate the issue (clean out the pipe to the hot water). My water heater is 20 yrs old & still working fine. Very happy with the outcome. Also very happy with the prompt response from CHW, thank you.

We requested plumbing help through the online portal and it took a week or so to get a reply. When we finally got a call the plumber was available right away and scheduled an appointment I think it was the same day. The plumber was professional and quickly diagnosed the issue. He explained that the issue we had was not covered under our warranty, but he was kind enough to explain to us in detail how to fix the problem. We were grateful for his advice and I feel the cost was on par with any professional appointment for plumbing, electrical and the like. We are satisfied with the experience and happy we chose to get a home warranty. I wish the response time was a little quicker but overall it was a good experience. We appreciate the plumber who came, he did a great job.

Great electrician. Very knowledgeable and professional. Highly recommend. Would recommend Choice Warranty. Knew exactly what to do and how to do it. Was 23 years doing this... Timely on getting someone out to fix the problem. Will use him again when needed. Please send this company. Clean, courteous and respectful. Used booties on his shoes.

I've been a customer since 2019. My original agreement expired in 2023. I've been paying a monthly rate ever since. I called yesterday to get back in to an agreement to lower the monthly rate and service fee. I was quoted a rate of 54.10 per month online and tried to purchase it but the transaction would not go through because of my current contract. I called in and was quoted a 3 year rate of 1,500 and asked if it could be paid monthly instead of a lump sum. I was transferred to someone who confirmed the rate and took my credit card. She said that my monthly installments would be $68.00. Today my credit card was charged 3,088.00. THIS MUST BE CORRECTED IMMEDIATELY!

DON'T DON'T DON'T!!! I would NOT recommend this company at all! Not only would they not wait on a back ordered part to fix my refrigerator they then made me take a cash settlement which was only half of what a new refrigerator costs and my appliance is only 3 yrs old. I have had 2 houses with this company and never had to use for a claim before but I will never use them again!,

You guys have no sense of emergency. Put in this claim and the Tech came out immediately. That was last Fri Feb 21. He took pictures and submitted. Tues he called and said you need more pictures. Now it going on Fri, no word. What's the problem with your services. Lost a hot water heater shortly ago, Three days to get a Tech. He said it would take a number of days to get an answer back, etc. Decided to replace it myself quickly. Needed hot water for visiting guests. Wow, bad service. That's my review...0 rating!!

I spoke with Oscar today. He was very courteous and helpful. He worked very diligently to set me up with the plan that would be in my best interest. Thank you Oscar, for everything! I thank Choice Home Warranty, for offering the most items of coverage and at reasonable prices!

I'm in the middle of a claim. The tech came and figured out he needed parts. He's gone, and I don't know when he'll return, so it's just a lack of communication. Could you send me a text or email, please? The tech was friendly and seemed to know his job.

Dennis was very patient and thorough called and advised approximately what time he would be there. Was on time. Then showed me the right way to start the oven, time it, and turn it off. The power had gone off and had reset the oven. It is hard calling in because I am hard of hearing and accents do not help that is very hard for me. Tech was great and the appointment was soon

Tech fixed it in 5 mins. with a replaced part. He called in advance to let me know he was on his way. He was very professional and courteous and informative. Would highly recommend this company, if you're a homeowner it's worth having insurance on your appliances. Will save you a lot of money in the long run

It took a couple of phone calls and they finally found me an electrician. He came and was very good and didn’t take him long to find that the motor in my garbage disposal was broken and getting wet which would shut everything off. He took a picture of the model and said he would be back and I hadn’t heard from him for 3 days. I called him and he said they weren’t approved for the garbage disposal which doesn’t make sense because they have it listed right on the contract. The company never contacted me with that information.

Had a garage door that would not operate. Called it in to Choice. They sent A1 Garage out to find out what the problem was. They diagnosed the problem by checking out the garage door opener and rails. The problem was the board they sent in what they found out. The repair was taken care of the next day.

Loved the appointment booking and claim experience. The tech was good, I just wish he would have attempted the suggested remedy before leaving. We were told to run a few cycles to clean the washer to remedy the debris in the washer. I wish he would have run a quick cycle to ensure this solved the problem before departure. The communication prior to the visit was appreciated. Service was prompt.

I signed up for Choice Home Warranty a couple of months ago and filed my first claim a few days ago for my refrigerator that had stopped cooling. We lost everything in the refrigerator and freezer. Called Choice and they sent out a repairman and he diagnosed the problem as a bad compressor. He later called back and said Choice denied the claim. No reason given, so I had to file an appeal. Still waiting for a response from Choice and in the meantime we are without a refrigerator! I am a Realtor and have recommended Choice to many clients, but at the moment I am very dissatisfied with the service. Hoping the appeal is successful...

Electrician did a great job getting to the heart of my electrical issue and fixed it right away. As it turned out I it was a an issue with the circuit breaker and was resolved very quickly. He was very knowledgeable and pleasant. I am very pleased with the service.

The technician was on time/early. Was able to diagnose the issue and get approval within the time he was at my home. The replacement is taking place one week later which is just fine for the turnaround. I have robotic cleaners for back up. Technician was professional.

Beware of Choice Home Warranty – A Complete Scam! I made the unfortunate mistake of paying off a six-year policy with Choice Home Warranty for about $2,000, thinking I was securing peace of mind for my home’s major systems and appliances. Instead, I have been met with nothing but frustration, hidden fees, and outright refusal to honor their coverage whenever something breaks down.

I had Choice Home Warranty about 4 years now. My heater went out, the pilot wouldn't stay lit. I had my HVAC people who came out and serviced my furnace back in August 2024. They advised on 2.14.2025 the heater is an older model and carbon dioxide is escaping and it needs to be replaced. I opened a claim with Home Choice warranty on Friday 2/22/2025, received an email claim was assigned, no update or response since Friday so I called on Monday 2.24.2025, was advised it was assigned to a technician and they would be out on 2.18.02025.

When you don't listen to the Tech. and draw your own conclusions. It's very unfair to me the customer. He told you he felt it was a broken switch more than corrosion. And because corrosion was not covered. You jumped all over that conclusion. So no. We are not happy with Choice Home Warranty at this moment. We have been a customer since 2018. Not sure how much longer we will be.

Signed up one day. Got 4 calls next day trying to sell me something else. Also found out didn't cover some of things I thought it did. I guess I didn't understand accent of person. Maybe from different country or I don't hear well enough but just can't afford for what was covered.

Appt scheduling was difficult with vendors not open on weekends. If I work reg Mon-Fri and their schedule is the same nearly impossible. Had to go through a few vendors before I got a good one. Just waiting on the actual repair of the dryer at this point. Tech was polite and professional. Appointment person was helpful. I think it's a good vendor company overall "Angel Appliances".

My clothes dryer wasn’t heating up. The technician knew exactly what was wrong and fixed it right away. He was very kind and extremely professional. Let me know exactly was was going on with it and he fixed it right away. I love Choice Home Warranty. A technician was sent out within a few days and I didn’t have to worry about anything.

Ardi has set up a house call at $65 to check things out and fix if necessary. Electronic Air Filter and Whole house humidifier not working well. Was unable to keep my house at a consistent temperature. Hoping we can get things worked out. Have not heard from anyone yet on setting up an appointment.

I purchased a home, and the previous owners left us a Choice Home Warranty. However, I've encountered issues where it seems every request I make for repairs is not covered, leading to wasted expenses of $75 each time. For example, I had a broken sewer pipe, and despite asking explicitly whether it was covered, the order was placed without clarity, leaving me apprehensive about further unnecessary charges. My experiences with the warranty also include two claims for my hot water heater, which wasn't providing enough hot water and made loud noises. Both times, the claims were denied, supposedly because the heater was "old," which Choice said didn't qualify as a manufacturer's defect. Despite trying to resolve this and even having different technicians check it, I was met with the same outcome.

My experience with Choice Warranty has been quite mixed. I first became interested in their service through an email ad several years ago. At that time, I was with American Home Shield, but Choice offered a better rate, so I tried them out. Up until recently, things had been okay. However, my latest experience was disappointing.

I discovered Choice Home Warranty through the internet and went with them for the low price they offered compared to other companies. However, while I have filed a few claims with them, the process can be misleading. Though filing a claim is fairly straightforward, not all claims are approved, and approval seems to be based more on their assessment of repair costs than I was initially led to believe from phone interactions.

Choice Home Warranty has been taking care of what we needed to. I submit claims with them online and they get on it quickly. The techs have been good enough to do what I need done. Some are a little better than others.

I first learned about Choice Warranty many years ago through a TV ad while I was living in Orlando. They were advertised as the top home warranty service, which led me to try them out. When I moved to El Paso, Texas, my insurance had expired, and since Choice Warranty offered me a great deal, I decided to continue with them. I’ve had their coverage since purchasing my house in 2018, and my warranty is valid until 2026.

The plumber was running behind, but kept me updated. Did the work quickly and was a very polite guy. His helper also did a nice job. They explained what was needed to resolve my problem. I'd appreciate it if I have any other plumbing needs that Michael from Down South Plumbing be contacted.

The companies that come to our house are not very good. Three Js were so rude and told us they were not going to do a thing. And they didn’t. We need someone who is skilled with plumbing. Now it is leaking at the base. Water all over the floor.

After a week wait for technician to come out for our initial visit then had to wait another two week for parts. After this wait technician did come out and fix the problem to my total satisfaction. Very pleased with final results.. Technician was very courteous and very knowledgeable to his job. Very good service..

I recently had my microwave break, and while Choice Home Warranty offered a cash option, I felt it should have been about 20-30% more to be fair. Additionally, there was a delay in receiving the check for my dishwasher claim – it's been over a month, and I haven't heard back from them yet. Despite these issues, I'm overall pleased with Choice Home Warranty. I've been with them for 3 to 4 years, and they've been quite decent. The contractors they send out generally have good attitudes, though I did have a poor experience with a plumber once. Thankfully, Choice found a replacement contractor quickly without any extra fees. In terms of their service, they are generally easy to deal with, and I would recommend them.

They were prompt and efficient. They know what they are doing. We have done business with them for years. They have been doing business here in Susanville and the surrounding area for a long, long time.

Not once have I called and had something actually covered by the policy. The latest was my garage door opener. They don’t cover the springs, the cables, the rollers, or the tracks. Only the garage door opener - nothing else. Also if you have an appliance they cannot fix, it will be depreciated based on the age.

Seth did a fabulous job explaining the service plan to me. The service plan covers more than I expected. Seth was very helpful, patient and informative. The cost was well within my budget and lower than other companies I looked at. I look forward to doing business within Choice Home Warranty. I'm a very happy new customer.

Excellent service in all respects! Redman showed up when he said he would, quickly diagnosed the problems, ordered the parts, and came back and solved the problems. Definitely would recommend Redman and Choice.

I've been a customer of Choice Home Warranty for about a year, having switched from American Home Shield, primarily due to their more competitive pricing. However, I can't say that their service has been better.

Dishwasher wasn't starting all of the time like it was supposed to. Tech cleaned filter and drain sensor, solved the problem and showed me how to clean it myself. I contacted Choice Sunday evening, they called back took my info, called on Monday, set up appointment for Wednesday, tech was here Wednesday by 8:30 am, fixed problem by 9:45. All good now.

I called Choice Warranty for an old claim that needed follow through. Choice Warranty understood and processed the claim with no pushback. So far I've had no problems with the warranty service. Since I started working with choice warranty the representative understood my needs and provided immediate feedback back with assigning service providers. I can only say, this company is a better choice than a different one I used several years ago. I hope to maintain and build a positive relationship with choice warranty so as to recommend their service.

I was pleased with the service. The technician was prompt, polite, and thorough. It was an easy fix. Prior to the service call I did call their office two times to confirm the appointment time but did not receive a call back. I did have to wait almost a week to get the service which I thought was a long time.

Jesus was very professional, yet friendly. He explained what the problem was and showed me how I could tell what the issues may be in future, as I have a “smart” water heater and it has lots of information on it. Dispatch was attentive and I was able to track when Jesus would arrive, so that I could be productive rather than just sitting around waiting.

Is CHW plumber arrived on time, notified in advance that they were on the way for scheduled appointment. Plumber analyze the issue, stain in ceiling, could not find source. Suggested cutting through the ceiling, which was decided not to do at this time. Wait on the issue and see if it continues to develop. Plumber may need to return depend upon results.

Very good customer service. Got here on time and to care of the situation in a manner able time. Fixed the problem on point. Had another plumber told me I needed a whole new garbage disposal but that wasn't the case. Thank Choice for that and yes I would recommend all my friends to choice Home Warranty.

The technician arrived on time and was very knowledgeable and friendly. The problem is the home warranty company gives you a fraction of the replacement cost of a washer by the time you pay for the service call, it’s worthless. Typical home warranty scam. They tell you that the amount given reflects wholesale value. And then you get a Lowe’s gift card for retail purchase.

I've had Choice Home Warranty for a long time but I've only had one claim which was last month. I called them and they got a tech right out here. The technician and the people that I went through were wonderful. The tech had to come back, but it was because he had to order parts. Then he came back the next day and he kept in touch with me every day, giving me updates. I was very well-pleased.

I recently did some research online and came across Choice Home Warranty. My experience with their claim process has been relatively smooth because it's all handled online, avoiding the need for lengthy phone calls to customer service. The flexibility of managing claims online is a convenience I appreciate.

I purchased a home warranty with Choice Home Warranty after moving into a new house. My initial interest sparked when I received an advertisement, and I wanted coverage for several appliances like the refrigerator, stove, and especially the air conditioning unit. Unfortunately, my first experience wasn’t great, as I had to pay over $1,000 out of pocket for a new AC unit after a contractor deemed it necessary during a service call. I wasn't very happy about that.

Choice did a great job dispatching the issue and assigning technician within 30 Minutes of entering it into the portals. This was two separate claims. One for the flood light and the other for the garage door. This is a good experience.

They provided me with very helpful customer service and they provided polite and professional customer service. The prices are good too! 24/7 service provided. Rated number one. All around great service. I am happy that I called them. I am a senior citizen. I feel that I can depend on them. I have peace of mind now. You never know when you will need them.

I am pleased with Choice. I have had them for five years and they always take care of any issues I have with problems in my home. They send out contractors in a timely manner and I can always reach a person on the phone if needed. I would recommend them to family and friends.

The most recent claim I filed went smoothly. The technician called ahead, arrived on time, and fixed the issue while providing helpful recommendations to prevent future problems. Everything is working fine now. However, I feel there is room for improvement when it comes to handling big-ticket items like air conditioning and heating. Choice tends to quickly deny coverage rather than attempting to address the issue, whereas for smaller items like garbage disposals, there are no such problems. It would be beneficial if they could focus on assessing the situation first before deciding something is not covered.

I had a different warranty but I had some trouble with them. They didn't help me pay for something I thought they should, which was my garage door. My daughter had Choice and was happy with them so I switched. I call when I file a claim and I talk to somebody on the phone. The process is very easy. I just had a claim. My stove broke and they had someone come out and fix it within 24 hours. He could not fix it so they came up with a number and they asked me if that was agreeable to me, which it was. I paid the difference and I got a brand new stove. I was very happy with the service and everything I got with the stove issue. I did have a heated discussion with one of the reps. I live in a small town. We have a Lowe's and a Home Depot. They found a stove at a Best Buy, and I wasn't gonna drive 38 miles to go with a stove. She finally agreed that she would look at some at Lowe's and let me know what they could do.

We have been very pleased with the quality of service that Choice utilizes. It is easy to schedule appointments and track. We have been pleased with the reasonable monthly and service fee thus far. Highly recommend for peace of mind. The vendors that Choice utilizes are very professional. It is easy to contact Choice representatives.

My thoughts on service call especially when it come to washer or dryer repairs. I made a called on 2/25/2025 for my washer to be repaired. Choice said it will be 3/6/2025 before the tech would come out to look at it. This is unacceptable that's 9 days. Am a good paying customer.

I had found that our Coverage had Lapsed, and Ralph helped me Renew! I am very satisfied with Ralph. We could only afford to Renew for one year, at this time. I will be very happy to recommend Choice to anyone. I am looking forward to having the Choice Home coverage!

I filed a claim with Choice Home Warranty for an issue with my HVAC system and am currently awaiting a response. Previously, I had a claim for a broken spring in my garage. To my surprise, they acted quickly and sent someone out the next day. The technicians were very professional in both situations. Overall, I am very pleased with the service and have no complaints.

When we were buying a house, they gave us four home warranty companies to look at. I looked at Choice Home Warranty, and they had the highest rating on the internet. I've had them since December, and when I had to file a claim, they handled my situation right away. The contractor came and fixed the issue. The most recent was a backed up toilet. I would not normally have called them except that the call previous to that was a repair on that same toilet, so I wasn't sure if it was related or not. On the second claim, I went through the internet. I'm in my 70s and not that computer savvy, but it seemed to be easy. I was given the name of the company on both claims, and both plumbers seemed knowledgeable. It was easy to deal with Choice and they were reasonable as well. It was also easy to make an appointment and they're a little bit cheaper than the rest.

Great price. I hope great service, but the overselling drove me crazy even when I said NO many times, I was put on to another person who told me I was rude because I did not want to save money by paying for 3 or 6 years!! I was almost at the point of telling them, "No forget it. Refund all my money!!" Listen to your clients.

The ** Family has been with this company since 2013. They stand by their statement REPAIR or REPLACE.... They are very friendly and professional attitude... They make a mess they clean it up...Nice Ha.. They are trained to do this job a perfect job... How nice this company has their employee Trained...

I heard about Choice from their advertisements and I looked it up. As I'm getting older, I should do everything around my house myself. But I'm pushing 72 and I don't wanna do it anymore, which led me to go into a home warranty company. I usually go online and submit a claim from there. At times, there's a problem with language but it’s been fairly easy and they've been responsive. I had a toilet that kept running and I also had a bad faucet in my sink for my kitchen. The part in the toilet was replaced and I provided a faucet. The repair people changed it and did all the labor on it. The response was good and the service was fairly rapid. As of now, I've had no problem with people coming in and fixing things correctly. I've had some very good people and people who weren't that great, but they were okay.

Choice Home Warranty is very responsible. You go online and put your number in then somebody calls you and sets up an appointment within 24 hours. That process is easy. The reps are very nice and the contractors have been good. They have done what they said they were gonna do. They explained everything to me and took care of the problem. I had one come out but it didn't work out because I didn't tell him the right stuff. I called back and got somebody else. I told him the right stuff and it all worked out.

I had a water leak in the inside plumbing of my house. A plumber came out and fixed the first one. He thought he was done and went away. When I was doing some of the things he suggested, like covering the pipes with insulation, I noticed that one of the pipes was still leaking so I called him up. It took him a little while to get back to me, but he was very friendly. He fixed the problem and in the process, he had to open up a wall to get at the pipe. Then I had to call and get the drywall guys out here. For some of the home warranty companies, that would be part of the first call. But with Choice, it is not. It's an additional $75 because there's another technician coming out. I was surprised at that but I was happy with the jobs that they did. Now I have to finish the sanding on the drywall, painting and putting a new floor in my walk-in closet.

Let's not get it twisted! Choice Home Warranty is but one of many home warranties and it has its fair share of disappointments! On more than one occasion I've had to haggle with customer service representatives to get my service requests straight and then haggle some more on what was and wasn't covered and why.

I have had warranty with other company for 8 years. Never denied. First claim they sent a technician told me to clean dishwasher filters after each use was the standard. WHO DOES THAT?? I clean mine once a month, industry recommends is 3 to 6 months. I appealed. She didn’t even listen to me, she had a canned response to deny. I asked, "What would you have me do?" She offered to send the idiot back to my house and told me it would cost $350 on my end and they wouldn’t cover. TERRIBLE rationale, terrible technician, and ridiculous appeal process.

I have never had to give a negative review before. I am very disappointed with my Service. I appealed the offer that was made to me and I could tell by the verbiage that they were simply reading from the textbook! I counted on the warranty for the very fact that the appliances were old. I'm sure some of the burden is on me, I did not realize that there were different levels of coverage. Even so, your offer was not a good one. I felt very used. If I need a home warranty again, it will not be from Choice! Thank you for allowing me to voice my concerns!

Technician's appointment to come to house was cancelled on 3 straight days. Supposed to come out on a Thursday & did not actually come out until the following Monday. Pleased with service when he did finally arrive, but wait time was totally unacceptable. Have had similar wait problems with my last 3 repair issues. Seriously considering not renewing contract.

I'm skeptical because I've had this plan before and wasn't given any assistance when making 2 claims, except paying the service charges. I am however giving them a 2nd chance because even companies deserve a 2nd chance. Let's cross my fingers and hope for a different outcome! Perhaps next year a better rate will prevail.

Mike was completely professional from the confirmation call to getting everything handled. He showed me what was wrong, gave me options for repair, and handled everything with the you so I could just get ready to have what I needed. I have used warranty providers for years, and he was among the best! Will recommend him whenever possible!

Have not had a great experience with this company! The managers are no help, neither are case managers and the vendors that have been sent out never truly repair anything but leave a mess and need for more appointments. I been waiting for an answer on my heating system from someone who charge me to tell them what the issue was. No diagnostics and left us without heat and have had no follow up from Choice.

We had a wonderful experience with AJ **, the owner and technician. He arrived on time, and he was very personable and knowledgeable. He worked quickly and efficiently, and repaired our issue in no time. Obviously, I would highly recommend AJ's company. This is the best experience I've ever had with an appliance repair. I'm going to request this company if and when I have another appliance repair need.

Totally impressed by Muhammed from Doctor Plumbing Services, for his excellent service, professionalism, knowledge, and physical abilities to get into a very tight space in the attic sloped roof line with nails! Within minutes of arriving at my home, Muhammed was able to locate the pinhole leak under the attic insulation where the line feeds through the 2x4 from the attic into the shower backing. In less than 10 minutes, Muhammed had run and replaced the water line and had my home back to normal. This man deserves a bonus, no nonsense straight to work, get the job done correctly the first time, one & done!