Choice Home Warranty Reviews

Very cordial, professional & patient in explaining everything. Mr ** has serviced my ac in the past & I was thrilled when I heard he accepted assignment. The lady who schedules the jobs could not be more pleasant on the phone & has great knowledge of ac work and of CHW Policies.

What is the sense to have a tracking system, if the arrival time changes every 15 minutes. It defeated the purpose; something can be done to improve their service. Don't give customers a tracking system if it doesn't work.

Lakeside Services Technician David ** was on time for every visit. He was relentless in getting to the source of the problem. He was courteous and professional. It was a good experience. Choice Home Warranty also made this process as easy as it could be. The problem was the heater on the icemaker was not coming on. Replacing the icemaker did not fix the problem so David started looking at the control board and found out the signal was not getting to the heater. Board replaced- problem solved.

My Technician did a wonderful job, I would recommend him to anyone. He knew exactly what he was doing. He was professional and so was the person who help him. I would by all means recommend him to anyone. He was very easy to talk to and very polite. Thank you for your service.

VERY DISAPPOINTED that Choice refused to replace my 3/4hp garage door opener with another 3/4hp, which is the common and correct opener for a double garage door. Instead the installer said that Choice would only pay for the 1/2hp. Which is for a single garage door. The manufacturer of the opener told me that the warranty on the opener that you had installed would be invalid because the 1/2hp opener isn’t compatible with a double garage door. After which I called customer service which was no help at all. This is my second year with Choice and unfortunately probably my last.

Choice Warranty has denied coverage for a necessary service on our heating and AC pump, specifically for the replacement of a fan and motor. The fan detached from the motor, yet the company determined that the issue resulted from “abnormal use” and, therefore, would not be covered under the warranty. When asked for clarification on what constituted abnormal use compared to normal use, Choice was unable to provide a clear explanation. After paying a $75 claim fee, I am now facing $500 in out-of-pocket repair costs, despite having paid $650 for the original warranty. Based on this experience, I cannot recommend their service.

In a recent claim I was extremely disappointed. My appliance, an ice machine, had stopped making ice. CHW sent out a service representative who diagnosed the problem, which was a broken wire in the cutter grid. The claim was assigned to a case manager, who advised that the claim was not covered, because "this does not constitute a normal wear and tear failure." This particular part is part of the mechanical operation of the machine and is subject to wear and tear. In spite of this the case manager could give no other reason for the failure of this part, but insisted that it was covered. It would seem that the company's position is to find any means to deny a claim rather than accept it.

Technician was on time and did an excellent job of taking care of the problem. He did mention that he has problems getting paid from you folks - Please do not do this to those you contract with. I appreciate the work they do and arriving per schedule. I have been using your company for many years, and for many different problems. Each time, pleased with the work and the company that you send. Continue this good work, but also pay these people so they will continue to work for you.

We had an emergency with our septic where it backed up into our house. Choice was in no hurry to help resolve the issue. They were unable to find a company to come out and resolve the issue. I had to find my own company to resolve the issue. Seems like a huge lack of trying to help their customers.

Service was fantastic. Soon as they came in they took off their shoes not to dirty or scratch the floor. They knew exactly what the problem was and took care of it. Very clean and knew what the issue was. They cleaned the filter and drained excess fluid. They did the work clean and fast and did not ask for the $100 till they were done.

Quick and simple phone call for my garage door opener went well. S & M responded in short order. I just need to set up app for them to come. I will fill you in when the job is complete which will be telltale sign. So far I’m completely comfortable with on going procedure. My first claim went well and I’m hopeful that I can say the same for this one.

Why is it after we have a claim my rates go up, I don't think it's right for companies to do this, I have had offers from other companies and they all tell me Choice has multiple lawsuits against them.. Maybe I should check out other warranty companies.

My experience with the claim representative was very positive. She answered all my questions and was very professional. I had a home warranty with another warranty company. You were so much easier to file the claim. I am just hoping the company you send to my house to do the repair is also as professional. I do appreciate your help in this matter.

Malik was the technician who repaired my washer. I found him to be very professional, courteous and above all experienced performing this repair in a timely manner. He provided information on how to use different features on my washer. I highly recommend this technician. As to Choice, sometimes it is difficult to speak with a live person. What happens to a person who does not have a computer?

Choice Home Warranty is very prompt and efficient when filing a claim. You get an immediate response the same day and they are quick on setting up an appointment with the vendors. Love the ease of the entire process. So happy I chose Choice Warranty as my home warranty service. Thank you for your service.

It’s not satisfying that I pay for a service on appliances, but when something goes wrong and it cannot be repaired or fixed I don’t get the a decision based on the brand it was. To me that doesn’t seem fair, I’m paying monthly to get the short end of the stick in the end

So far they are working on it but in the past I've been very satisfied. Everything was done great and I have recommended CHW to my friends and family. They sent the service people out in a matter of minutes. My broke item was fixed. Thank you for your services.

I submitted my claim on March the 9th. I had to call twice for a status. Someone finally was out here on March 25th. They found my microwave unfixable and was to fund me the money to replace it. It says it can take up to 30 days. I had already been without a microwave for 2 weeks and now I have to wait up to 30 days more. Then to top it off the amount they're funding me is less than a new microwave even cost. I do appreciate the gesture however I don't feel 6 weeks is inappropriate time to have this resolved

I had two problems with my dishwasher and also my oven but lady said my oven which had a broken glass door wasn't covered for some reason. We cannot use oven properly because of the broken glass. Please fix my oven? Wife cannot use oven because glass oven glass is badly broken and very dangerous to operate.

Claim was assigned to a vendor that is 40 miles away and only comes to my area when he has several jobs so I had to wait several days for him to get here. He quickly diagnosed the problem and notified CHW. You elected to replace instead of repair the refrigerator and the buyout was 1/3 the cost of a similar refrigerator. A week later I am still waiting for the check.

I am still evaluating the service. Last year when the technician came out, the washer worked correctly for about 4-5 days. I am still testing it to see if it will be the same again this year. If the loads I will do today do not run correctly then I just won't bother calling on this issue again.

CHOICE'S Contractor knew his job and arrived on time. However, Choice only paid for half the job and I had to pay an additional $125 on top of the normal $65 fee. I was told the springs and cable would be covered but the pulleys had to be replaced but CHOICE does not cover the cost. I think CHOICE should be responsible to pay for not only half the job.

On time, provided phone call before appt, very knowledgeable. What do you write with respect to a garbage disposal. He checked it out and found it was not working. There was nothing clogging it up and it was broke. He was dressed very nice and spoke adequately enough to communicate with me. He accepted the check very nicely and provided a welcome receipt.

The Young person that helped with the process of getting my claim started was very helpful and a pleasure to talk to. On the connection of phone call need to buffer all background noise. Because it almost drowns out all info from her to me, and from me to her.

This was an excellent experience. Mike arrived exactly on time. He was polite, knowledgeable and extremely competent in understanding and repairing the problem with my washing machine. He took care not to damage any of the surrounding cabinets. He is highly recommended. Especially pleased after a previous unsatisfactory experience with another repair person.

The water and ice dispenser stopped working. We started a claim, and it was scheduled for several days later. That was fine since it wasn't an emergency. The day of the appointment I was called and told they needed to reschedule. That was another delay of a few days. The repairman did come out and found we needed a part so it remains open at this point. I did find out that he comes from Charlotte which is over 2 hours away so he said they like to schedule based on having a few customer issues. For my current issue it isn't a problem. I'm hoping that if there is a more serious issue, there would be a quick response.

The technician was great. The technician was Very knowledgeable of my AC system and quickly fixed the problem. He showed me and explained the issue and how it would be fixed. With summer approaching I was anxious to get this repair done. I would highly recommend Arktikos AC and Heating.

I call to set up a claim (my first claim). So, Choice Home Warranty set date for plumber but he did not show. So, I call again they rescheduled with the same plumber also she did not show up. In total, this poor warranty company scheduled more than five times but all are no show. So, I canceled the service with this company. Last, I think the Choice Home Warranty provides poor service with poor customer service. So, do your research before become a customer with this unprofessional company.

Jodie came out and showed me the issues, told me what he was going to do. Stayed to verify it was working. He gave me his number in case there was an issue later. I felt comfortable with him in my home. I would recommend them and I tell everyone that they should have Choice Home Warranty. I have had them for 3 years and I have not been disappointed.

Had four claims, three months ago three of the claims the guys came out and claimed they fixed the problem however they did not or the job wasn't done right. Three months later on three of claims I had to claim again and pay a second deductible would be nice to get a refund as the jobs three months ago were not done correctly. The guys who came out this time are more knowledgeable.

The technician arrived when he said he would and called me prior to his arrival. He did a thorough analysis of the problem and made the corrective changes to resolve the issue in a timely manner. He was very professional and easy to relate to. I really appreciated how thorough he was in troubleshooting the issues.

I felt the Case Manager's listening skills were outstanding. We are happy she was able to resolve quickly. The Case Manager showed a sense of Empathy for our situation. I am glad that I made the decision to purchase this product. Choice Home Warranty is the best Home warranty. We have a sense of peace when we go to sleep each night.

I’m very satisfied with Choice Home Warranty just not satisfied with the salesman Ralph ** who I purchased the warranty from. Upon purchasing he informed me that he would get back in touch with me with more information that I was seeking concerning policy. It’s been 3 days later. Haven’t responded to emails or my voice messages. It seems as though once sale is final he flies away like a bird! But thanks to Choice other representatives has stepped up and answer the call.

Our technician arrived at our home on time. He was very knowledgeable about our plumbing issues. He asked us if we had any questions and he answered them all. He told us what we might expect in the future and how to handle any issues if a problem arises. The technician told us not to hesitate to call the office if we have any questions or concerns.

The technician gave a different assessment of the issue as compared to what your case manager said they did. When I asked that we should put the technician on the phone, They declined. Choice did not cover the cost for the HVAC and decline for a second opinion. This was the worst experience for me.

I just used Choice Home Warranty for the first time this week. What an amazing experience! I put a claim in and the next day they had the plumbing company call me. 2 days later my issue was fixed. Would highly recommend. I’ve had other warranty companies that did not provide a good experience.

The service people who have come to our home in the past have always been courteous and fast to fix the issue. They offer information on what the issue has been and how they intend to fix said issue. We changed to choice and have been happy since. Thank you.

I am satisfied with my service. The first time I called in a claim the company that was to do the repairs and I had a miscommunication but it was cleared up and the repairs should be done this week. I appreciate your helpful rep getting this handled for me

The plumber (Joe the plumber) was on time and replaced the leaky pipe. I would recommend him. He was friendly and performed the repair well. He had to remove the leaky main water pipe and replace it. The new one looks good. I would recommend him to fix your plumbing problems.

Survey a little premature. Just got so have no idea how they will hold up to their promises. I can't evaluate their services till the time, with any luck won't happen anytime soon, that I need to call for a covered service. They pushed HARD to get the 6 year policy upfront, insinuating rates will go up significantly at renewal time at end of the year policy.

Filing a claim is easy but getting reimbursed is a nightmare. 3-26-2025 I had a microwave that should be covered by Choice Warranty and if they can't fix it then they replace it. I paid $100 for the visit and they told me they couldn't fix my microwave so they would give me $191 gift card towards a new microwave but went up to $249 which still won't cover the cost of a new microwave I need for the trim kit installed with my microwave. The problem is the retail price towards a microwave with my specs is $459.

Technician was friendly and professional, replaced my garbage disposal with no Hassle, took less than 1 hour, cleaned up his work area, very happy, would have been happier if I could schedule the appointment in 1 or 2 days instead of 5 days.

So when you are called, something important happened that needs resolving, the sooner the better. Not 4 days later. Unacceptable response time. Considering the upfront cost of this warranty, it’s disappointing. I have had other warranty companies before you and so far, this company did not live up to my expectations. No renewal for me that's for sure, not if I go by this experience.👎 That's my overall experience.

They communicated well. My plumbing is old and they fixed it and explained all the issues that I need to be ready to address in the future. I highly recommend them. They unplugged the lines and ran a camera. This enabled me to actually see the cracks and places that will need to be addressed.

Fast, efficient, was impressed cleaned up after completion. Also appointment in one day. Thank you. I have been so disappointed in Choice on service at ** so this was a very nice surprise. They were so bad I finally gave up and bought a new stove. Oven as a separate service from burners. Three burners not working and only one serviced and weeks between service. Shame. I want this young service tech for any of my calls which I hope I never have to call you again.

I had to get my local repairman and send his report to you. The offer you sent to me was not enough for us to come close to buying a new washer. When we complained you sent us a new offer and we accepted that offer. Now you tell us we will have to wait up to 30 days to get our payment, we guess we will wear dirty clothes or have to go to a laundry mat and wash our clothes.

The service person that came out was excellent. I wasn’t real happy with the money that you gave me to replace my microwave, especially when I had a five year warranty and never use it once. I was hoping not to pay more money after what I’ve paid for the insurance..

I still have no hot water. What I have now is lukewarm water. I guess this is not the fault of Choice Home Warranty. It is the fault of the plumber who accepted the job. To whom should I report this? Choice Home Warranty or the plumber who came to my house?

I called on Sunday to get a service appointment for my oven & I was given an appointment for Tuesday afternoon. However, the local service provider called me on Monday & stated there was no technician in my area until later in the week & none of their times (all mornings) were compatible with my schedule. I was told that it was Choices practice to give a 2 day (out) appointment for this company. I had paid upfront, so now I am out of money & still have to way another week to get an appointment compatible with my schedule. If you Choice had checked, I could have made arrangements to change my schedule for Tuesday morning!

Thomas - Mid State Electric was excellent, precise and professional. He located the issue quickly and repaired it. I love Choice Warranty. They have made our lives so my easier when things go wrong. The last 6 months have been challenging, but each time Choice has been there to help us with our claims with no hesitation... Thank you, thank you, thank you.

These people are absolute crooks. They told me to select an HVAC company because they could not find one. The HVAC company followed choices procedures and told me to have the repairs completed. File the $4000+ claim, DENIED because they did not approve it. Save your money, do not waste it with Choice!

The technician was very professional and respectful of my home. He was obviously knowledgeable and fixed the leak in the water heater quickly. He also made it clear that he guaranteed his work and provided his card so we could reach him if necessary. I would definitely be happy to work with him again.

Mr ** was quick and precise. He accessed the problem and within 12 hours I had an approval to get it repaired. I would recommend Mr ** of Thomas Oasis to my friends and family. Can't wait for the repair to be completed to be able to use it. Thank you.

Homeowners get professional service from the partners of the Choice Home Warranty. I was satisfied with their attitude towards the work. It's very easy to book services in their website and they send the team based on the urgency of the issue. I recommend Choice for those who need Home warranty.

The team members at Air Now were polite, informative and efficient. I would definitely recommend them to other homeowners. Elvis was our technician and he was able to diagnose the problem quickly. They communicated with our home warranty company and came up with an acceptable solution.

My sink drain became loose and let water through to the under side of the sink. The technician showed me the problem and fixed it using plumbers putty which is an acceptable solution. He was quick, neat and thorough, tightening all of the surrounding couplings that led to the drain itself.

Tech did great at explaining the issue. He was fast in his service. He explained that if the issue continued it was more than likely the thermostat needed replacing. He took the time to check the outside unit and verified all was running normal. He switched the damaged part and then tested the unit and waited to see that it was going to work normal in the future. I would recommend the tech for ac repairs and also would tell relatives about Choice Home Warranty and how they do work and helped me with my ac repair. Thank you for your service and will continue using your service.

Claim placed 2/27/25, 1st Vendor (Nelson Appliance) assigned without being contacted - found info on Choice site showing appointment for 3/8 11-3 pm. Called contact number 3/5 for Nelson Appliance, left voicemail asking for call-back to confirm appointment - received no response. Called again day of appt just after time window to see if they were coming. No response. Complained to Choice who found a 2nd vendor Memarkable and set up appt for 3/13, Patrick arrived during appt window and diagnosed the problem as needing a relay board, which he then ordered with expected date in about a week.

I had Choice Warranty in the past. The service was great. The customer service was also great. The salespersons were courteous on the phone. I was able to create a service request on the website. The servicemen were able to fix or order new parts for the items that were broken.

The appointment process was Okay. The Technician call before coming to the home. They arrived within the timeframe. When I explained the problem, he stated that don't worry. He was professional. I don't think that it takes all of this writing. Some of us just want to get to the point.

Door is so out of alignment and won't open or close properly. It is out of alignment and tilted such that it will not close fully. Apparently will wait a week for someone to come to the house and hopefully get the door working properly. I had hoped someone would be able to come sooner. Meanwhile my home is not secure.

Used telephone to report an electrical system problem in a single family home. The Choice auto-answer system asks the caller if they are the owner or tenant, but does not ask for the occupant contact phone number - which would assist tech and response greatly for appointments and access for repairs. We will see how this works out.

He was very responsive and professional and answered all my questions about different options. He was prompt to call back. He explained the difference between upfront payment and payment in escrow. I feel like we received a competitive price. I did think he should have Mentioned or been more aware of current specials being offered. Overall very good experience.

Very nice man Brandon was very easy to understand and explained coverage in a timely manner. However I received nonstop calls plus emails everyday to the point it was irritating and I stopped answering the phone. I was thinking about it a few days because I'm on SSI and didn't know if I could afford this.

Tech showed up late, looked at our floor and the water meter and said (nope you don't have a leak) and left. The floor is very warm in the affected spot! It has to be warm for a reason. Maybe we are on a thermal vent?

This company is the WORST. Two parts failed on my AC (contactor and control board) and Choice denied my claim (twice- long story) saying both companies needed to do a "wire tracing" which is not covered. What a terrible experience. Additionally, during the first claim, they offered me $300 towards the $1400 repair. I declined and said I wanted both failed parts replaced and covered. On the 2nd claim, they denied me again, and when I asked about if the $300 was still on the table, they said NO. NEVER again will I deal with a piece of garbage company that looks to deny claims. Parts go bad all the time. That's why I got the warranty in the first place. What a joke.

I have been with Choice Home Warranty for several years and have never had a problem when I called about an item. They get back to you promptly, and the vendors are promptly assigned to you. I would say I had a good experience with Choice Home Warranty and their friendly and knowledgeable vendors.

Called for service on my water heater March 17, 2025. It was determined after 2 visits, it needed to be replaced at $75.00 each visit. Finally, it was replaced March 25th. The technicians, who actually did the work were great, but my experience with Choice was very frustrating, no follow up, except my phone calls. Very unhappy with service. Carl **

Waiting one week for service was too long. Then waiting again for replacement part meant way too long for service. No problems with technician or his service. Technician was great! I don't understand why the wait was so long. There are more than one service company in Tucson.

Technicians were very lazy in their approach. Non responsive, Choice was supposed to follow up and explain why the work wasn’t completed. I felt that your company only cares about taking our money. I’ve been waiting for days for itemized charges so I can move forward with repairs. Technician did not even check the batteries in the thermostat.

Robert showed up to repair my oven and got right to it. He showed much professionalism as he made the necessary repair that was required. The part that was needed, he carried with him in his supplies. The repair was made and tested in a timely manner and all is well.

I wanted a warranty to cover when things go wrong. Some of my belongings are getting somewhat older so I wanted protection. My washer started making a loud noise so I submitted a claim. The technician recommended the bearings be replaced. Choice warranty let me know that they would only give me $547 (Lowe’s gift card) for a new washer. When I signed up for the coverage, I was told that if a new item was recommended by a technician, that I would get a new comparable make-model. Also, that it would not be a prorated amount. My washer is a front loading Maytag washer and was expensive when I bought it. Looking at Lowe’s website, front loading washers start at $800 and end at $2300. I was given nowhere near what I should have been.

Jesse was above knowledgeable, professional and honest. I could not have hoped for a better outcome. I trust all future needs I have with Choice will be people like Jesse. He was on time, kept me updated on progress of arrival, carefully explained and showed me the issues and needed repairs.

We switched to Choice Home Warranty after having American Home Shield for years based on the “reviews” that we read on the internet. Wow! Not our experience at all. This company finds every loophole to deny the claims and you still have to pay the $100 service fee. No thanks! We switched back to American Home Shield and are so thankful. Plus our son had the same experience with them and he is switching back too. This company is pathetic.

The technician came per appointment, looked at the stove, collected the $100.00 fee and said he would return in one week, Friday March 28, 2025, with the parts to repair the stove. He was efficient and wasted no time. He said he was from Las Cruces and that was the reason it would take a week. That seems odd as Albuq. is so much bigger and should have more technicians to choose from.

I have ask and emailed 3 times from day one and no one has even contacted me. It said you could cancel and get money back 1st 30 days. I ask on the day I signed up....and nothing like what you said has happened. No calls and no returned emails. I feel like someone should've called or emailed me back. Plus put my money back in my account. It said if you cancel in 30 days you get a full refund. I feel like y'all have misled me. After reading the fine print this insurance is not for me.

This provider communicated with us quickly after the request was made. They communicated via email and text, which was most convenient for us. They came within the timeframe specified. They were professional, and fully explained what they found the issue to be. They were able to resolve our problem quickly and efficiently on their first visit. I would recommend that Choice continue to use their services.

I am glad that Choice Warranty was able to respond to my claim as quick as possible. I also was impressed that they chose a company that was very knowledgeable about my issues and was able to quickly resolve my problem. I am happy with my warranty company and their partners they select to resolve my issues.

Wondering if you are a legit company. Should not take long time to get repair done. If it take that long to get repair done first time. I am glad it is not my well or septic. Don't know how you try to find repair people in my area. I pay for something and cannot get service.

I got a response in a minute and last lime my microwave was messed up and they paid me some portion of the price to have a new one and whenever I called they are available always on phone or online. If you have any questions it’s open to discuss with the manager.

The technician was here when he said he would be and fixed the A/C issue we had. It took about 30 minutes or so and we were back up and running. Only negative is that it was 7 days from placing a work ticket till the technician arrived. Which was fine in this weather but in 100 degree summer heat would not be acceptable to me.

Steven was great and very thorough - he was willing to go above and beyond to make sure the fix actually fixed the issue. He fixed it on the same day that he came (another plumber told us it would cost $5000) so it was nice Steven was honest and fair/willing to share the truth.

March 24, 2025. I highly appreciate the excellent and speedy resolution of my refrigerator claim. Choice Home Warranty has been maintaining its high excellent status as an appliance insurance company, since I subscribe to it three years ago. I will definitely recommend Choice Home Warranty to anyone in need of home and/or appliance insurance. Thank you.

We have a lack of connection between the customer and the plumber, after I requested a second plumber from a different company A plus Plumbing, they came out right away, I talked to Sal, he understood what the problem was, Choice Warranty you are slow pushing these work orders, as of today I have been waiting 4 weeks to get my toilet fixed, then I called today at 1-732-934-4737 and was told we can put in a claim, what what, I'm so confused. A plus plumbing has been to my house one time and has need been back to fix the problem. What's taking so long. I'm truly disgusted with this service, and I've taken 3 day off work and lost money waiting. Right now I'm give you a rating of zero.

A technician came shortly after I filed the claim. He told me that I needed a new part which he would order. His estimate was 10 days for the new part to arrive. That was 2 weeks ago. There has been no word from him or Choice. Now I see that the claim has a completed status. It is not. Nothing has been done and my washer is still broken.

In the middle of drying clothes the dryer stopped working. Contacted Choice Warranty & they had someone call the very next day Fuse HVAC & Appliance Repairs. The technician was courteous and cleaned up everything before he left. Did an amazing job. Coming back to replace a part to finish the job. Well done!!

I really was satisfied with the whole claim process and response time to my claim. I would recommend this Company to all family members. The contractor was very knowledgeable and explained every step to me, was very patient and made sure that all options were explored to correct and fix my issue.

Technician was prompt, friendly, casual. He worked fast, he'd pleasant conversation. Choice had a technician out within 24 hours and the was done correctly. My garbage disposal was leaking. Now it's fixed. I am very pleased with service I received from Choice. Will definitely recommend to friends and family. I have had a few different warranty companies and Choice is by far the best. I like the ease of scheduling and the fast turnaround time.

Omar was the technician who responded to my home to repair my washing machine and microwave. He arrived at the time scheduled and conducted the repairs efficiently. Upon completion, he double-checked the appliances to ensure they were functioning properly. Omar then explained the issues affecting the appliances and how he repaired them. I highly praise the service provided by CHW.

The technician sent for service was great. The outcome was disappointing. After having air conditioner problem free for 2 years, then a determination made not of our doing but previous owner that a screw puncture our coil not covered and just started leaking now. And this declined our repair or replacement. I won't renew my contract or recommend your company to anyone.

Jacob is very professional explaining the great things Choice offers. I do ask a lot of questions and he was very understanding. I believe I'm signing up because of him. I've printed off everything and need to read everything before Monday morning. He is calling again to be sure I understand the whole program. Lucinda **

I placed my request on a Sunday, so am happy waiting till Monday to get a tech over here. My electricity in the garage appears to have a short, or something periodic I can't figure out. We've had several handyman here, but none really want to look at or understand electricity it seems.

The technician was absolutely wonderful and we would use the company again for sure. However, we are not satisfied we had to pay $300 out of pocket that we were not made aware of until the service was complete. I called Choice prior to this service and was assured it was a cover service with no mention of additional cost. We will be canceling our Choice Home Warranty after this claim is paid. This is not our first issue with choice and they are not a good fit for us.

The appointment was about 5 days after filing the claim which can be a little long depending on what the issues is. Service from the tech was great. Fast, knowledgeable and fixed my washer without needing to order parts and come back. Now I’m up and running with no issues. From beginning to end he was here less than 2 hours.

I am very pleased with the service, I reported the issue on Wednesday and by Friday my issue was approved and fixed in a timely manner. I could not have asked for a quicker solution. I am very Pleased and HAPPY. Thanks a million Choice Home Warranty!

Eddie with eltrolux came out and put a new motor on our dishwasher then put a new switch on our stove so we are able to use able our burners. He took the time to not only pull out the dishwasher to fix it all so the same for the stove.

I was very pleased with my help on the call I made for help getting answers to my questions before I purchased the Total plan. The gentleman was very informative & helpful. The 30 day wait can be a good or bad thing, but I understand the reasoning behind it.

I called Choice Warranty on day 1 and tech was scheduled and came next day. San Antonio plumbing tech fixed the leak by changing all the connections/pipe in no time. Tech very knowledgeable and fast. There was no need for a new water heater. Choice service was excellent!!! I would recommend to my friends.

My hot water heater still not working. Y'all sent out first company twice. They changed out thermostat then my electrical breaker with wrong size still tripping breaker, then I did new claim. Y'all sent different company. They made request to change out elements. Y'all denied claim. I made new claim. Y'all tried to send out first company. They call me. Said I need to call electrician because they don't know what to do. What I need is to replace both elements as the second company recommended but y'all denied. I have already paid for two services calls and don't have working hot water heater.

Tech accessed problem. Fixed. Very informative and receptive. Did what is necessary to correct problem. Very respectful while in my home. I would recommend this technician for future repairs. Offered advice as to why the problem occurred. Problem repaired. Technician knowledgeable. Repaired problem.

I called on Monday evening and we had an appointment on Tuesday with a technician from My Appliance CO. He told us that we needed a new washing machine that ours was beyond repair. I contacted Choice Warranty on Wednesday, but the technician had not let them know about our machine. On Thursday we were told that our machine would be covered and they gave us options.

Speed Service LLC, Ivan and his co-worker were very helpful and professional. They had the dryer troubleshooted, traced a short, and repaired in two days. This is also including ordering parts. The technicians were very knowledgeable and explained to me, in great detail, what was going on with my dryer.

Our refrigerator died. Claim submitted. Response time was excellent. Service technician CJ Fix It was courteous, professional and excellent. Customer service was very helpful and excellent. Negotiated 80% of the cost of a new refrigerator. Lowes was the source of the new refrigerator. Delivery was on time and delivery men worked very hard to get the old one out and the new one in. So glad we have a Choice home warranty.

His performance was exemplary and should receive any additional recognition.

Need was my service tech for electrical. He was great! He was punctual and informed me on all aspects of the repair. It was very easy to make the claim as well. My only cost was the 75 dollar service fee. Things worked out well for this instance. My first interaction was for the refrigerator. That case did not go well at all. However, the results were equitable. I was ready to cancel after that experience. That would have been a mistake.

Urban Worxs and their plumber did a good job, although I was disappointed with Choice Warranty because I had to pay an extra $105 because the valve had a lifetime warranty?? I have a 5 year warranty plan with Choice but I’m now shopping around with 4 years left on my warranty, which equals to around $1500 Choice will have to reimburse me. Makes no sense.

This was my first service request since selecting Choice! I was required by Choice to make two additional telephone calls to set this up! And, this, I had not been made aware of! Felt as though I was doing Choice’ work! However, everything worked out for me; and I am pleased! I would highly recommend my technician Matt from Island Appliance Repair! He was knowledgeable and so very, very nice!! I hope this gets your attention, and thank you!!

After coming home to a 21 Year old Gas Water Heater that leaked on our upstairs wood floor I contacted Choice Claims. I called back a couple of hours later to explain I needed a tech earlier than originally quoted to me, & Yvette with Choice kindly called & was able to a tech a day earlier. I have been updated regularly on progress, even call on when the tech was on his way. The Tech was very polite, knowledgeable, taking pictures, & very reassuring.

Heater failed to work last December 2024. Mechanical company showed up and said the input and output vents have the wrong size. Another time ARS AC showed up and said there’s nothing wrong with the installation design. It was the gas valve. I called CHW and they sent One Stop Company. He checked and cleaned the tip of the starter and it works! No parts needed. Hooray to One Stop. The company’s name speaks for itself. I want them if ever I have issues with my AC/ Heater again.

Marvin was extremely helpful. He answered all my questions and had real explanations for all of them. I was very impressed by his knowledge of not only his product, but others as well. We were changing companies and just calling for estimates and services. He told us what the others would say, and he was right on the money.

I am a new customer with Choice Home Warranty. The person I spoke with was very polite and helpful. He explained what the warranty would cover and the cost for the warranty. He wasn't pushy or rude. It was pleasant experience talking with him. Hope to be with Choice Home Warranty for years.

This company and their business is trash. I would not recommend them to anyone. The tech was great. The problem is Choice warranty. I had issues with them on day one of trying to submit my first claim. It was downhill from there. They would not let the tech fix my microwave and they are supposed to replace. They don’t. They are giving me less than a new microwave cost.

We fully understand that because the pool was still functional, still had power and working, that the claim was denied. BUT the written explanation was WRONG. It said our policy "excludes multimedia". What??? This doesn't even make sense. There's nothing "multimedia" about an electrical box that houses the electrical panel, components and motherboard that keeps the pool running. That's like saying the motherboard that runs your oven range is multimedia.

Charles arrived on time. He was friendly, and got right to work. It didn’t take him long to discover the problem with my ice maker. He tested a few things before he made the decision that he would have to order a new freezer door. Broken wire inside the door.

We had a great experience with our provider. They fixed our garbage disposal right away and the service was great. Thank you for giving us a top rated company to service our garbage disposal. We used to have a different home insurance and we will get the worst companies. Now we Choice insurance we should get the best services and we are extremely happy.

Ken did a great job troubleshooting and then finding the issue with a wire exposed when rubbing during vibration in the outside unit. It was well worth spending the $100.00 for the service call to get the upstairs AC back on! The AC manufacturer Goodman should have had their QC people pick up this future problem. It is very obvious when you remove the fan and start looking at the location of the wiring harness....

We had water accumulating in our basement. We tried to identify the issue and get the water out the basement. Then I put in a claim for plumbing services on 18 Apr. They contacted me by email and said they were looking for a service provider. Then late afternoon on 18 Apr they sent me a message saying I could use the reimbursement process. I contacted numerous area plumbers, and they all declined to have to provide all the necessary documents which is cumbersome to come diagnosis and fix my issue. Then on 19 Apr they provided me with the service provider who would come on 21 Apr. The provider came and diagnosed and fixed the issue. I understand that there is a process but feel that a plumbing issue where water is in my basement is an emergency and a service provider should have been provided within 24-48 hours.

He was very nice, honest, did a great job. Would recommend him. I appreciate the fast service and he let me know when he was going to be here and was on time. Choice let me down once again. Won't recommend Choice but definitely will recommend the company they sent out.

We recently had two appliances repaired, an ice maker and microwave oven. Both appliances were fixed in a timely manner. The technicians were knowledgeable and respectful of the home, by removing their shoes, without being asked before entering. The service saved us money with the repairs, opposed to buying new appliances which would be costly,

The 1st company IB-Solutions was here for about 3 hours and couldn’t fix my dry correctly. If failed to correct and finally stopped working within a month. After multiple attempts to get it resolved through Choice warranty, Gary from Appliance Restore and more came out and fixed it correctly in 10 minutes.

After I described the problem, showed Gabriel a 15 second video. Gabriel turned the washer on, completed his assessment and said that he knew exactly what the problem was. He was very efficient, knowledgeable, professional, friendly. He had my washer working within minutes; he had the part in his van. I didn’t have to wait days for the repair to be addressed. This at best is a description of excellent customer service. Thank you Gabriel!!!

Very good experience with online as well as telephone with support staff. Payment of $65 each call seems steep compared to local home warranties like BGE etc. Turn around time especially like HVAC in bitter weather definitely need improvement. I filed a complaint had no heat in the house with temperature in minus and didn't get a response for a week and was forced to use private service.

I was out of town when the tech fixed the water heater. My wife said he did a good job. We have hot water. I'm not sure how much more I could add. I did call over the weekend and it took a while to get a response. The appointment had to be rescheduled due to me not having access to my home email account.

I would recommend the company and the electrician highly. He was very knowledgeable and professional. He explained what was needed to repair the work and given a time for completion. The work area was prepped before starting and ended with the work being cleaned afterwards. He also talked about safety of electrical work and following codes. He was very easy to talk to. He communicated by calling to schedule appointment and was on time and worked with my schedule.

I had several claims before with Choice Home Warranty, and from our experience it’s a hit or miss thing. Sometimes they are quick to get a provider out there to service whatever the issue is, and the majority of the technicians they sent out were really good. But sometimes it’s like pulling teeth and it can be a little frustrating. Their process is they first try to find someone to help you, and if they can’t find anyone, they’ll offer for you to find someone yourself.

I submitted a claim because my AC unit didn't come on the first time using it after the unseasonably warm temps. The appt was scheduled for Wednesday 3/18 but the company that accepted the job was a NO CALL/NO SHOW. I notified CHW about what happened and another vendor accepted the job with a 3/21 appt. Because he finished a prior job early on 3/18, he called me to say he could service my unit that day instead of waiting til Friday. Kevin agreed to meet me at my home at 4:30 because I advised him that I was en route to pick up my elderly Mom. He arrive promptly, assessed the issue and even explained what was going on in layman's terms. He got the unit running and informed me that it had a leak and the safety switch was faulty so he had to turn it off for the AC to keep runninĺg. He further stated that he would included that in his notes because he wasn't sure if it was covered.

CHW is the worse Hone Warranty company out there besides AHS, the contractor that came out to repair the washer was Excellent but CHW suck, we have a issue with our tankless hot water heater & we got the run around on replacement. They get your service fee & monthly payment but can’t deliver the service needed

I enjoyed working with August. He was very pleasant and helpful and understood my needs. I was extremely thrilled to get a great deal on a home warranty plan for 3 1/2 yrs. I had been with American Home Shield for 14 years and was very unhappy with how much I was paying. I even qualified for senior citizen discount which excited me even more. Thank you Choice. (It was my “Choice” to change!)

I'm satisfied with the work that was done. The technician arrived on time and the work was done quickly. Technician was very friendly and competent with the work he was doing and informed me that I should call if there were any problems with the work he'd done. I will be contacting choice warranty in the future if the needs arrives.

As a Senior, I was looking for a Warranty so I could be as stress free as possible in taking care of my Appliances, etc. I found this was the best deal for me. They answered all my questions. I look forward to working with them. The Agents were pleasant and easy to talk to. So far Good Customer Service.

Although my repairman was very professional and helpful with explaining the problem I was disappointed with receiving a notice that my claim was denied. And seems to be no way to communicate with anyone to get any further questions answered. If I’m going to have to pay for this repair I would simply like to know what it will cost. There is no live person or response by text or email. My text seemed to fallen into a black hole.

Very helpful getting utilities, internet and home warranty set up. We appreciate the help as we are new to the area and unfamiliar with where to go and who to contact. You were recommended by Tyler at Goosehead Insurance. We really appreciate your time and patience throughout this process. Thank you for all your help.

Hello, The service company was fine, but did not read the full disclosers for replacement cost and the customer rep were just following the rules: The replacement cost is not the retail value! Choice decides the dollar amount and that is not very clear. Also, we need to install ourselves or pay for install when we buy, they do not send anyone to install even though it is a replacement!!

I have spoken to my daughter-in-law to give you a call. My only personal thing is why are you sending a technician who resides in Bradenton and he is sent to Palm Harbor. He certainly knows what he's doing. Fixed my problem.

The technician was great, but almost every time I submit a claim it is denied. I will not be renewing when my contract is finished. I live in an older home and lots of things go wrong. I cannot believe you would not cover the water spigot that is attached to my house. I have been without water for 2 days now, and I have to pay for the entire repair.

The technician arrived on time, had all the right tools and replacement parts, kept his work area clean and organized, diagnosed the problem quickly and completed the repair carefully and thoroughly. He was professional but pleasant and courteous. I hope we don't have need of their services again, but if so I would be glad to have the same company and the same technician assigned for the work.

I highly recommend Jose with Quality Masters Appliance Service. He was on time very polite pleasant and did an excellent job. Located the problem and told me the truth about the washer, it was a very positive experience. All my contact with his company was via text; very prompt polite response. I was very very pleased with this service.

Submitted a claim for no hot water pressure in our spare bathroom tub. When we first bought our house, it ran for maybe 2 mins and stopped having pressure. Paid the $100 fee to have them deny the cartridge change due to “being a preexisting issue”. I stated it ran fine for a couple mins and then stopped, and asked how they are saying this didn’t break then. They told me, “things like that don’t break just like that”. So they seem to be called “Choice Home Warranty company” because they choose to deny all claims.

The only issue I have is the length of time from initial claim call to the scheduled technician response. To have to wait weeks for a response from a local technician you've assigned it has taken the job is unacceptable. This should not be an issue. When the technician arrives and does the work, they complete the work in a timely fashion unless parts need to be ordered if not available locally. Address this timeline issue from claim submission to technician scheduled and arrival.

I appreciate the quick response online by Choice with my initial claim(s) and/or service company(ies) assigned. The service company(ies) assigned are generally prompt and reliable whether it involves answering calls in a timely manner and assigning a technician who is knowledgeable with diagnosing and repairing my appliance(s). I would recommend Choice Home Warranty to anyone who is looking for a reliable service as I have been a subscriber for over ten years and have not been disappointed to date... thank you CHW!

I don't understand why you wouldn't send a Plumber for a plumbing issue. Now I have to pay again for a real plumber to come out. Even though the gentleman you sent was great. And diagnosed the problem. He wasn't able to do the work. Because he wasn't a plumber!!!!

Highly recommend service technician. Friendly and swift and accurate service. Highest rating of 10. Choice Warranty selected professional service company. I recommend teaming up with Choice Warranty for services in your home. I've been a customer for Choice Warranty for the past 5 years. Always ready to service your needs. Highly appreciate their services. I rate them an absolute 10.

I was without a microwave for a month on my recent claim. The technician was good. He needed to order a motherboard, but I didn't hear anything. And I contacted Choice several times and they contacted the appliance company. And finally, I got the motherboard replaced, but they have to replace it again because the light switch is stuck on it. So, he told me that they're replacing it, but I haven't heard anything yet.

I’ve had a great experience with Choice Home Warranty. They responded promptly, the technician was really nice, and it didn’t take him long at all.

I'm getting good cost from Choice Home Warranty. We wanted to look into that option while getting started in our new home, and our real estate agent made the recommendation. What I like most is the number of things Choice will cover to send a technician out for.

I just signed up today for a Total (Senior) Plan by phone with Ronald (around 2:30 pm). I had several questions for him about coverage, exceptions, etc and he was quick to answer them all. After getting my contract # ** in my email I read the details about coverage for my refrigerator, water heater, etc and was confused about keeping files of proper maintenance of those items. I always keep those Items clean, change filters, clean coils, etc but I don't keep written records of the maintenance I perform. Ronald told me that would not be a problem. I just want to make sure I don't get an eventual repair denied because of this. Please let me know. Thanks.

Here's a polished version of your review: I would be happy to recommend Choice Home Warranty to a friend if a few things were improved. It would be great if, once a vendor is selected, customers had the option to choose the day and time of service instead of being assigned one. Additionally, it would be helpful to have the ability to request a previously used vendor. These changes would make the experience much more convenient and customer-friendly.

I had an awful experience with Choice Home Warranty, and I strongly advise everyone to stay away from this company. When my garage door opener stopped working, I filed a claim expecting them to honor their so-called “coverage.” Instead, they refused to cover the repair, proving that their warranty is useless when you actually need it.

They’ve been fabulous. I've had Choice for 10 years on my rental property, and they've always come through for me, sending me reputable people who took care of any issues with the house. I call, they set it up, they send me emails with the information on the contractors and how to deal with them directly. So, they're great. I've been very pleased with their service whenever I've called them over the years. I don't have to use them that much, but when I do, I know they're there, so I have no problem with the price, it’s reasonable enough for me.

Submitted my claim and within 16 minutes I received an email with the appointment time and service company that would be coming. It was scheduled for the very next day. Now that is what I call service.

Thank you for sending Breezeway repairman to my home to service my air conditioning system. He was very professional and helpful and gave great advice on how to keep the system up and running with less problems. I am very grateful and thank you so much for your service. I highly recommend breezeway and Choice Home Warranty to many of my friends and clients again. I am grateful and thankful and will feel more confident, using choice home warranty in the future.

Do NOT choose Choice. I previously had AHS, and wanted to go with a higher rated company. I've had 2 claims in the 2.5 years I've been with them, and both were handled horribly. The first claim took 2 months to resolve, and this claim is still open but it's been open over 3 months. Choice randomly reassigns technicians/companies in the middle of the claim and you just get an email that your claim has been reassigned. Both claims were very easy claims - one water tube for the fridge and one gas valve for the water heater.

Travis was very professional. Call when he was in route, advised about delays due to traffic. Arrived in the scheduled time frame. Completed the work in no time at all! Excellent job! Thank you Travis. I was scheduled very quickly and was very happy about that! I just hope that my monthly bill doesn’t go up now that I have actually used the service that I have been paying for.

Fast response for my issue.. Unfortunately the appointment time was not satisfactory but I was able to call the company I was given and they responded quickly and came same day.. The person who came to fix my issue also called the next day checking up to make sure my issue was resolved.

I don't know who I spoke to, but he was very helpful in helping me get my home warranty set up. I checked out several home warranty companies before I chose your company. I was also very satisfied with price I was quoted. I will recommend this company to all my friends who are looking for a home warranty.

These guys were awesome! In less than 24 hours I had a job ticket and a response from the repair company. Appliance Heroes had great communication, and exhibited great customer service. I loved how explained what needed repairing and why. The best experience yet! Kudos to Choice and Appliance Heroes!

Mr. **, very helpful, courteous informative, kind. Thanks for everything Mr. **. He explained everything to us so successfully-We have been with American Home Shield for over 15 years, but they charge too much-we need to save money. In Las Vegas, they only paid $1000 of the 11,000 it cost to replace our central heat and air conditioning-we will try Choice for a while. Thanks for everything.

I found a technician to be on time, very knowledgeable of his craft and very friendly and explained everything to me in detail. Yes, I would recommend them. Also, I want to thank Choice Home for the speedy response and scheduling a technician to come out to my home. It was less than 24 hours from when I put my claim in to when the technician came and finished. Thank you Choice Home.

Our technician was excellent. He even called to see if he could come a little early. He had the replacement part in his vehicle so he was able to diagnose and fix the problem quickly. We would highly recommend this company and technician. They were very knowledgeable and professional. We would recommend this company to our friends.

I turned in a claim for a plumbing problem and received a reply immediately. An appointment was set for the next day, the technician was on time, very polite and did the repair quickly. He left the area as clean as it was before....A very good experience. Would highly recommend Choice Home Warranty and the repair company.

So I got an offer for replacement. They're gonna send me a Lowe's card for $346, and I'd like to know where you can find a washing machine for $346. I paid more than that for it. I asked for a supervisor. They said that's the best they can do, but they'll send me a check so I can shop anywhere I want instead of Lowe's. But I couldn't get them to pay any more than that. Any washer, even the basic cheapest one you can find, is $600. I'm a little disappointed in their replacement plan. I'm still waiting, and now they tell me it's gonna be 30 to 60 days before I can get the check, and my washer doesn't work. I'm a bit disappointed. They could have been a little bit more. I had to keep calling and follow up on it as opposed to them calling me. I waited a week for them to contact me afterwards to tell me what's going on. I thought that was unacceptable when you're talking about a washer being out. They would at least respond within 24 or 48 hours.

For the convenience and protection of all my appliances, I decided to get Choice Home Warranty. My experience submitting the claim has been great, no problems there. Then they referred us to IB Solution for a fridge. They said the parts were in, but they haven’t contacted us. We’ve called and left messages multiple times with no response. That part of the experience has been very bad.

I used to have a home warranty a long time ago. Choice Home Warranty raised their prices, which I thought was a bit outrageous, so I dropped them and went with another company. Prices have gone up across the board. They claim to cover certain things, but when it comes time to cover something, they say it isn’t in the policy. If they’re covering my appliances and what I’ve been paying for, don’t try to mislead me.

I’ve had three claims in eight months with Choice. I’ve had good experiences on two of them, and the other one was good too, but was a little questionable. The most recent one was for two elements in a hot water. They came pretty quick but said they had to come back at 5:00. They came at 6:30 in the evening and they were here until 9:30 to fix it. The time they came was just strange but otherwise, they did a good job.

I'm not satisfied with the service. Everything that I sent out for, Choice denied. The contractors are submitting their report and I'm not getting any feedback, so that's a denial to me. They’re supposed to at least give me some type of feedback if they're not fixing anything. I'm putting out too much money and they’re not providing service. I gotta pay $75 every time somebody comes out and then they don't respond. That’s horrible service and I'm not happy with them at all.

I had a poor experience submitting a claim for my washing machine with Choice Home Warranty. The technician said that he knew what was wrong with it. He left to order parts and came back a week later to fix it. However, my washing machine wasn't fixed at all. When I reached out to Choice, they kept telling me that since the claim was reported as finished, they'd have to bring it up to the supervisor. This has been going on for over a month now.

On March 4, 2025, I reported a flood in my home, which I believed was caused by a blockage. CHW scheduled a plumber for March 14, but he never showed up. They rescheduled for March 21. After several calls, CHW finally sent someone on March 18: Two weeks after my initial claim. When the plumber arrived, he found three issues: A blockage in a drainpipe, a leaking faucet in a sink, and a cracked pipe. CHW only authorized him to fix the blockage, leaving the other problems unresolved. The plumber shut off my water to stop the leak. No leak in the basement, but no running water either: Problem NOT resolved.

Called because I was having problems in the guest bathroom. Explain the situation, took notes & the representative gave me the claim number & she told me wait for the email with detailed of the Co that will give you the day & time & the company name. I’m very pleased that my claim was taken care in 2 days

I have two problems with two claims. The first one was my dryer. You guys supposed to have given me $335 for a new dryer out of Lowe’s. They don’t have $335 the cheapest is $450. That’s wrong number one. Number two is my garage door. Again I had to pay $75 for a technician to come out. The claim was denied. We contacted one of your claim representative and she told him to resubmit it which he did and again did not get approved. I’m requesting my $75 for both calls and all of my payments that I have made up until today. If no one from your company calls me back within 24 hours I would have to take the next step and you don’t wanna know what my next step is gonna be. Not only I’ll give you the lowest rate possible and I will put out there that you guys are not good in your word.

Was polite. New for me. I feel this will save me, help me get help I need, keep maintenance up my home, save me hunting down service and stop me getting scammed. Gives me relief knowing my house has coverage. Makes me worry free 😅 to know. Looking forward to being part family.

I am forwarding my previous request for reimbursement regarding charges that I occurred for replacement of control board for $147.24, a charge that should have been covered under warranty. As a senior citizen living on a fixed income I purchase this policy with the expectation that it would help ease the financial burden of home repairs. Specifically I was charged an out of pocket for the replacement of control board for my water heater. The policy, #**, clearly states that the service in question under heating unit Section11: Water Heater (Gas/Electric) COVERED: All components and parts, including tankless water heaters and circulating pumps. Replacement of the control board in my water heater falls under the covered component & parts section of my agreement.

I’ve been with Choice Home Warranty for about four years. My Realtor recommended Choice when I bought my home. She mentioned that they provide coverage for things like tools and similar items, so I decided to go with them and have stayed with them ever since.

I recently switched to Choice warranty after a price increase came with American Home Shield account. After my first request with Choice it took 3 phone calls to them and multiple calls with the assigned company before and second company was assigned and came out. After sending the repair request to Choice for 2 very simple plumbing issues they were both denied. The repair technician and I thought this was not warranted. Thankfully I had not yet cancelled my AHS account and have sent the request to them. They had never denied a repair. I do not recommend Choice. AHS may be more expensive but you get what you pay for.

Placed a call on our garbage disposal after it dropped from the drain and disconnected from the drain pipe. Opened a case on Monday and was quickly assigned to a technician. He came Tuesday evening and within minutes had it repaired properly. He checked functionality and sure that there no leaks. It was a positive experience.

Choice Motto "if it can't be repaired we'll replace it." LIES, my Maytag washer needs replacing and they only offered $343 then $476 (e-gift card only and involving a case manager) compatible washer was only $699. I still have to pay the difference, it takes 15-30 days to receive the giftcard by email, and I have to spend at the laundry mat. Ridiculous!!!!

I was told I'd be called back in an hour, to complete the contract if I was interested. However, the charge is already "Pending". I was never given contract details and how to make a claim or what the service charge would be. I want the contract and charges stopped immediately.

Choice was recommended by a friend down here, Jack **, 2005 Rolling Oak Avenue, The Villages, we spoke to Nathan ** who was very helpful and explained everything to us and glad we signed up with him for this home warranty. Hopefully we won’t need this warranty but feel so much better knowing we’re covered for any problems. Many thanks, Arthur & Sheila

I believe that the amount offered to me to replace my dryer should be more. Yes, My dryer is older but the average cost of them have increased these days. So, the offer for a new dryer should incorporate that inflation. Also, 30 days is a long time to wait for an egift card that is supposed to be digital.

The technician was nice and polite and I like how fast we were able to schedule a date for the technician to check to see what was wrong with the refrigerator. Sadly, we have to replace the refrigerator because they don’t make the part anymore and things to Choice Warranty they were able to give me a lump sum of money to replace the refrigerator.

Put 1 claim in which was for our furnace not working, we live in the north with cold temps. Claim was placed in the early morning and by noon still hadn’t heard anything so I called and got nowhere because there’s no list of CHW service approved folks in our area and CHW wasn’t able to find someone so we ended up paying out of pocket to resolve the issue. Wasn’t even worth the hassle of doing the “reimbursement program”

Report my refrigerator not working on Friday afternoon. I got a confirmation on Saturday for Tuesday afternoon appointment to fix it. The AccuRepair Appliance Service Inc had another communication that technician will be coming on Monday afternoon and they came and fix it in one hour. Very happy with this experience.

Holsey Electric was at my house. This is the second time. Their expertise was fantastic! I would call Will to come for any future electric needs. Will was able to determine the issue in less than 15 minutes. He also gave me advice on what I should and should not do going forward. He was also very personal and positive towards the dog we have.

He checked circuits on top and bottom elements and monitored water meter for leaks. Adjusted temperatures on thermostat. No problems Could be determined. One thermostat may have been tripped, I heard a “click sound” when he touched it, but I did Not see if he pushed the reset button.

I filed a very simple claim to fix and broken garage door spring and followed their explicit directions. Their claims department failed to give me a reasonable explanation of why they were unwilling to pay for this claim; especially when they paid for a similar problem on another garage door spring back in June of 2024.

Submitting the claim with Choice Home Warranty over the phone has been a smooth process. The claims representative was courteous and able to answer my questions. The technician was awesome. He fixed the washing machine with no issues. I was very happy with the work done. So far, Choice Home Warranty has met all my needs. Their price is comparable to other home warranties, although I would have liked it to be lower.

It is very difficult to work with your system. You don’t have anyone who handles repairs and so we have always had to find our own people to repair our things. That means we have to pay upfront for repairs and then wait for reimbursement. Also, you failed to cover a replacement for me in 2023 because of lack of proof that my hot water heater was not leaking before the contract went into effect. You were just looking for a reason not to pay a claim. Your Appeals process was ridiculous because it was “in house”. They took about 10 minutes to review the claim. I felt totally ripped off.

My friend Becky used Choice Home Warranty for 12 years. So I went with them because I had an air conditioner that went out, but the old company wouldn’t do anything. They just said it’s old, and they knew that I paid my money upfront to buy the warranty, and we have paid for it for years. So I dropped the old company.

They diagnosed the problem right away and will be ordering the parts to repair it 100%. It is usable now for small loads as they repaired as much as they could with the tools and parts they had. Thank you for coming out so quickly! The communication between the technician and myself was great. I am looking forward to have a fully functional washer here in the near future.

Made a claim with CHW. They scheduled a technician to come out a week later to check my stove. The technician rescheduled for the next week. Once the technician looked at the stove, without any repair to the stove, he said it could not be repaired. Choice notified me that they would be only providing $338 to replace my stove. This amount is inadequate. According to Tamar, the claims representative, the appliances are replaced and funded at cost to the consumer. Customers of CHW must then pay retail. We cannot purchase a stove at choice and Choice will only give their customers enough to cover the wholesale cost of the oven and not the retail cost. This is totally inadequate and unfair to the customer. I would not recommend Choice Home Warranty to anyone.

Very professional, knowledgeable, handled the matter to a final resolve and very happy with the technician and Choice warranty coverage. Choice is truly the best coverage that I have ever had and the company that did the service is one I hope they always reach out to when I have need for their expertise.

The company is awesome. Every time I’ve submitted a claim it is soured same day and appts are set up quickly. I would recommend them to everyone. They are the top choice for at home warranty. Thanks to them I am getting a new HVAC system. Not sure what else to say.

I like the service. I was recently caught off guard at having to pay out of pocket for a furnace replacement as I wasn’t ever told that we would ever have to pay anything other than the service call fee. I definitely appreciate having the service. After looking up furnace replacement costs, this is still better than paying for it on my own.

Technician who came to the home to fix washer/dryer was excellent. The timing of the service and information on next steps was super timely. However, the way the initial salesperson "sold" me on Choice was definitely fraudulent. I was told (again and again) that if an item could not be repaired there would be a FULL replacement. Well, I've been offered a fraction of what the replacement cost is. Bad business.

My refrigerator stop making ice and I placed a claim with Choice Home Warranty. The technician called me the next day and came to check the refrigerator. Within 2 days everything was fixed. He ordered a part and the following day was fixed. Thank you so much! Great service! Today my AC stop working and I placed a claim and they are sending a tech tomorrow. Fast and furious! Great deal.

Upon telephone call answered by AI never could have correct communication concerning claim once I was connected to the agent Jel. I was able to have the problem resolved, and my claim was submitted. She was very courteous and professional. she assured me that I would be contacted within the next 24 to 48 hours regarding a technician.

Simple plumbing job that took multiple calls to get initial rejection approved. Plumber told them all was done properly. Initial reaction was to reject the claim. I had to officially appeal then that generated a case manager phone appointment and then 10 min after call was to start I got a cancel notice! I had to call again and it finally got approved. Only reason there is a 2-star rating is because Plumber did a great job.

Very professional company. Always schedules competent trades anytime that I’ve needed work done. They cover issues that I’ve been told would never be covered. Anywhere from plumbing, electro and HVAC issues I have Choice Home Warranty on both of our houses. I wouldn’t use any other company for my home warranty needs.

Greg ** was very helpful in describing the services provided. He was personable and kind. I highly recommend Choice Home Warranty. He explained the process of receiving coverage and placing a claim very clearly. He made the process of applying for coverage simple, and I appreciated his thoroughness in explaining the plans available.