Choice Home Warranty Reviews

We were very pleased with the TECH and timeframe they responded.. The Tech was knowledgeable and honest... We are now waiting result of the claim recently field... We have had Choice Warranty for three years and had a good experience on one other claim that we filed a few years ago.

The amount of spam calls I received was unacceptable and almost made me go with another company. If I choose an online experience then that’s what I want. One of the salespeople that called me was nice but very pushy. I explained that I wanted to look over the contract and speak to my fiancé but she still persisted.

Eventually, I was able to place my claim, but I could barely understand her broken English and she spoke too fast.... I had to ask her to repeat several times, eventually, I figured out what she was saying. I now have an appointment on a day that is not convenient and had to reschedule.

Great automated service. So easy to submit a claim. Will have to let you know more soon as I am waiting for a tech to be assigned. But I will say it was extremely easy to submit this claim through an automated line. Let's hope the service is great as well.

What is the problem with this company. I have a pool pump that has been out going on three weeks. "This is a simple issue." So far I have had two no show techs in which I lost two days of wages waiting, and the third tech assigned runs his business out of his apartment, does not work on pool pumps, and did not have a working ph. number. All three techs assigned so far were located almost two hours from me. Not sure what the problem is finding a quality tech, and why this company is worth the money I have paid for the terrible service. If a tech ever does show up hopefully I can get the fee waived as it is going to cost much more than that to revive my green pool. Still waiting!

The technician was friendly, prompt and fixed the toilet as needed. But, he put the tank lid on the file floor and scratched the top of the lid. So now my tank lid has a scratch and I'm not happy about that. I would like my tank lid to be replaced because I cannot get the scratch out.

I am very dissatisfied with Choice to the point I want to cancel. On one claim it took two weeks to even get a technician here. I thus last claim you wouldn’t even cover the part even though I was told all electrical in regard to our pool would be covered??! You are a ripoff.

Efficient and knowledgeable. My first time using Choice Home Warranty and it was easy to use. Not sure what else to say except I’m sure everyone has different experiences and opinions about home warranty. Although, whoever input my name as their customer misspelled Melanie.

Been waiting a month for hear about an appointment for my oven to be fixed. I have called numerous times to be told wait another 24 hours. I asked for a call from a supervisor. They called me at 6 am, I was even told I should go and buy a new oven.

Had a water leak in my son's bedroom. The pipe is located inside the room but CHW said they may not cover it. Anyway they said they will have someone out Monday. Mind you it's Saturday morning. Meaning I will have to go 3 days without water with a family of 7. They connected me with Ed's plumbing. I contacted Ed myself and explained my situation and he sent someone out the same day and they fixed my water issue. Thanks Ed. I contacted Chw about reimbursement and they said because it wasn't approved by them there would be no reimbursement. $520 out of pocket by me. If you Miss one payment from Chw they will call you 10 times In one day, but when it's time to use their service they somehow always find a loophole to not pay. I can't wait to get away from this company.

Yes I like your service, but it takes too long to get the service. I think that more that a week is too long. Some times is a emergency to get the service faster but you give a appointment for five or more days after. So you need to provide a faster service.

The technician was very knowledgeable and ensured that I understood all of my options. HE talked about the home warranty system, how they looked at my air conditioning unit, the age of my unit, as well as what could be done to get better service from the system.

The technician arrived as promised and promptly installed the new garage door opener. They recommended the keyless access system which I purchased. Following the installation they removed the old one and cleaned up the garage leaving no mess. I would recommend them.

I have had other home Warranty cos. in the past. This is the absolute worst one. Not only does the customer service ghost you (several times) anytime they replace something there is additional charges. If you do not want these extra items you they will not send the parts or give you any other option (Exp. had water heater replaced @250.00 additional fee for plastic drip pan, ($11.00 retail) and 2 water connect hoses ($20.00 retail) which I did not need, my were perfectly good and the same thing they were going to replace with. Gave me no other choice. EXTORTION? They why or no way. Do not buy.

Making a claim was easy but the appointment timing was very delayed. Two weeks from when I made the claim. I contacted the service company and was able to get an earlier appointment. Although I had to have the company come out twice to fix the appliance.

Our wall oven gave an error code and we submitted a claim. Even though it took 11 days to get a technician to come out, he was excellent! Huge thank you to Bryton with Guinco (Dallas) for his service! However, we were notified the following day that we would receive a Lowe’s e-gift card to cover the current value of our oven, which was not going to cover the cost of a new oven. It is what we expected, but what we didn’t expect is that it would take 30 days for us to receive it! I called customer support and explained how we couldn’t use our oven and the impact it had in not being able to make meals.

Only half or our work order was allowed for repair. Was told it was due to misuse or improper use. The was completely wrong. They don’t know what happened while we were using it. The thing broke and we had no control of it, as the repair technician said it was a weak point.

I was disappointed that the coverage did not include repairing a simple drip from my outside water faucets (front & back one). The form does not give a drop down selection for this under plumbing. I made an attempt to explain the problem, but apparently no one understood it. So the plumber, (who was very kind & professional), let me know the work wasn't covered once he observed the issue. This is not a complicated issue. Choice can do better. I've never used you, yet have had Choice for over 2 years. I don't know if I should recommend Choice or not, honestly.

This was the 2nd time I needed someone out for the same issue in 2 months. The technician who came yesterday took the time to fix the actual problem and showed me what was causing it. He took a few extra steps to make sure it would not turn around and happen again. I appreciated his service. Amy

# Absolute Worst Home Warranty Experience—Avoid at All Costs.

The Incredible HVAC was awesome. Our AC went down Friday, put my claim in Friday night to home warranty co., Received appt shortly thereafter. At 8:30am Saturday morning I received a call from Incredible that he could be at my house by 9:30. On time, HAPPY.

Everything went very smoothly with our claim. Very professional worker. I would highly recommend this company for your home warranty insurance company. I am very pleased. And they were very quick on coming out and addressing the issue with my washing machine.

Water heater issue never resolved. After 15 days of no hot water, I finally just bought my own. My frustration with ice cold showers and washing dishes in cold water and shaving with cold water was not even bearable. I am informing the HOA of this issue. Thanks for your service, Bob

The GE service technician from Bodwell was excellent. He diagnosed the problem, and replaced the defective parts very quickly and efficiently. Thanks Jacob for doing a great job! This is the second time that I have had service from Bodwell, and they provide excellent service!

The company that came out to fix my plumbing issues came quickly, but the person did not have the experience required to fix all the issues I asked to be addressed. Home Choice said to ask the technician when they came about my steam shower valve, but as mentioned they had no experience and said I would receive a call back, but that didn't happen.

I gave them a one star because I had to. This is the worst home warranty ever. They say you can cancel anytime. Well I canceled, they continued to charge me. When I called it to their attention they said no refunds. Wouldn't cover my refrigerator. They are horrible. BUYER BEWARE.

Choice could not find someone to repair my HVAC and said I could call my own service. It was 100° here and deadly hot. Level 9 HVAC diagnosed the problem and said it can’t be fixed and it needed replacement and has a unit ready to install. My Choice claims rep said they recommended injecting a sealant and dye. Level 9 wouldn’t do it because it had already been injected two years ago and doing it a 2nd time would destroy components. We sent a picture of the tag showing it was injected already. Also the injection will not plug the large leak. Choice said do it anyway because they had no record of it.

This was our first time using our warranty and I have to say the experience was awesome and flawless. We placed a claim and our appliance tech Texted us within a couple of days to schedule the service. He communicated with me throughout the process from start to finish. He was on time, polite and did an outstanding job. We are extremely pleased on how simple and flawless the process went. Very satisfied and no regrets with our discussion on going with Choice Warranty.

Sears Home Services was quick to respond and Jaime was knowledgeable, professional, personable and eager to get to the bottom of the problem. He determined that it was not an AC problem but rather the circuit board issue. He was able to get the AC working, but I will need an electrician come out to repair the circuit board so the AC won't continue to shut off. We were very happy that he was able to come out the same day and able to get the AC running as it is very hot here in the desert. Thank you Jaime, and Sears Home Services and Choice Home Warranty.

The service was great. Communication was good from the start of the claim to the finish. The company came out and let us know what needed to be done in detail and performed the repair quickly and efficiently. This is our second claim with Choice Home Warranty and has been a good experience.

Good tech but waited all day. Third time same AC problem. This time added freon again. Down and freezing line. Just like before. Only last time they added some kind of leak sealer. When is Choice going to replace unit or cover portion for me to get a unit I can count on.

The gentleman that came was very processual and the only thing I had to wait a whole week before he came. My hot heater did not have hot water and at my age cold showers are not fun. Please try to start sending as calls come in for some repairs. Some things can wait but not hot water repairs.

The tech was very professional and explained the work as he did it, he was very pleasant and easy to talk with. The time scheduled was right at the time he arrived, and he cleaned after he finished working. He also had the equipment needed to get the job done.

Our oven wasn't working properly. I submitted a claim to CHW AND IN HOURS, we had an appointment for Thursday the 4th of Sept. As that was the most convenient time (I started the claim on Wednesday before the holiday weekend). All in all the technician came, diagnosed the problem in no time and ordered the part. The part came in and the problem was fixed. The technician was very friendly and professional. 👍👍👍 Overall a very good experience.

I am a new Choice Home Warranty customer. This was my first claim and my first experience with Choice. The process of submitting a claim was easy and the technician that arrived was great. HOWEVER, after the garbage disposal was repaired/replaced, the $100 fee was paid and the technician had already left, he returned saying that Choice was denying the claim and I owed $220 more for the repair. I stated in the original submission of the claim that I had cleaned out egg shells from the disposal and it worked again. The technician found a leak due to the age of the disposal. Choice denied the claim because of the egg shells.

ALERT ALERT ALERT, Please do not go with Choice Home Warranty. I had issues with appliance, faucet, roof leak at different times.

Unhappy about Choice not paying for AC repair and freon leakage. Choice Warranty knows that this very common problem so they decided to add this in their fine print not to pay. Which is not fair. They have tendency to deny AC repairs. Same thing happened have done to me in the past to AC in my rental property.

While we are happy with the repairs we are extremely unhappy with the timeliness to repair. 3 days before an appliance repair company was assigned. Then a tech arrived 4 days later for a total of 7 days without a refrigerator. The "track claim" status was always out of date. No urgency from anyone involved.

I've had Choice Home Warranty for almost a year now, they've been very good the 2 times I needed service, I like that they are directly connected to service company schedules, makes it easier to set up an appointment than the last warranty company I used.

I have a claim # ** for a Washer LG Top Loader is model # WT5480CW AND S/N. 407KWVQR9135 not working. The Technician from LG Service Center came on Thursday 09/11/2025 and diagnosed and test the washer. The Technician said the washer is not repairable. Can’t be fixed.

Terrible. Had them. Did nothing for me. Had claims. They never matched me with anyone who was registered with them, never contacted the contractors to set up appointments for me. They never did anything. The contractors they told me to call was not registered them and they were over 150 miles from me. Never again.

STAY CLEAR OF CHOICE HOME WARRANTY. The absolute worst home warranty company. Filed a claim over a week ago, still no assigned contractor for AC issue. I have called them everyday. Claims department and supervisor are rude and not helpful at all. I will not recommend to anyone. They want you to have it fixed and submit for reimbursement which I am sure they would deny reimbursement.

Choice Home Warranty Company has been very prompt in sending someone to rake care of my Garage Door issue. So far everything has been like clockwork. My claim was filed yesterday, someone came today to access the issue but will return soon after securing the needed material. Everything has gone very well.

My refrigerator and microwave was checked. Refrigerator needed part not yet contacted for replacement and the microwave was stated repaired. It is receiving error. Not repaired. Both still in need and I paid for 2 service calls. Need contacting asap.

First call for dryer repair, technician was early & did am excellent job with repair. 2nd call for over range microwave, paid service fee to technicians, nothing done. Offered cash by Choice, the amount way lower than what the cheapest model available in the stores.

Very professional and includes every component on what you pay for.. That is worth its weight in gold after we’ve dealt with several other home warranty companies. We just had to buy a refrigerator replacement for our home after paying I higher premium. Make Choice your first Choice Home Warranty.

I am writing this in reference to recent claim #**. Ronnie, the HVAC technician sent from True Comfort HVAC, Inc. who came to check our heating system on September 9, 2025. I have a positive impression of Ronnie as a professional HVAC technician. He took time to thoroughly check and test everything to ensure that the system is in excellent and safe condition. However, in the days following the technician’s visit, I’ve been experiencing frustration trying to obtain a copy of the technician’s report from both True Comfort HVAC Inc. and Choice Home Warranty. I urgently need this report to present to our home buyer to prove that we addressed his concern about the noise from the heating system. Would you please help me get a copy of the report and send it to me via my email at **? Thank you very much for your assistance.

Ok I try to find the top brand in the market and after looking and compare other brands, my instinct move to yours, so I’m here I’m just signed today. It’s my first experience with you, I came of other brand and the service was terrible. So I hope Choice have a better service and hope obviously don’t need any claim. But when I need hope a quality service. Thanks.

KUDOS to Kaylee who represented Choice Home Warranty by covering what is covered, even informed me about your 3 year plan. She also is setting up autopay for me. Enjoyed speaking to her, very clear and precise. Again, KUDOS KAYLEE. Hope future calls are that easy.

Let’s all remember, the purpose of a home warranty company is to protect you from major out-of-pocket expenses when things break. Choice are experts at legal loopholes in their contracts to avoid actually making repairs. This is the first year we’ve actually had some systems start to break down, and they’ve denied 2/3rds of our claims (the one they did fix was minor and we probably could’ve fixed it for the same amount as our service call fee). The other two require major repairs, and now we are left having to foot the bill for them despite the fact that they are just wearing down from age. Again, the purpose of having a home warranty is to pay money upfront for a contract and a service visit fee to prevent costly out of pocket repairs when things stop working. However, it’s very clear that choice has perfected the trifecta, get your money for the contract, your money for the service fee and deny the claims.

I've sent an email detailing the issues of this claim and repair, but I'll also enclose what was in the email here as well. Here's a link to a photo of the ceiling damage. ** I filed a washer repair claim with Choice Home Warranty on 8/16/25 when I noticed that there was water leaking from the bottom of the machine into the overflow pan, coming from inside the exterior cabinet and collecting in the overflow pan. We've always had an overflow pan under the machine to help guard against such issues and at that point, the pan was catching and containing all the leaked water. The leak was relatively minor at that point, but it was obviously something that needed repair, so I made this claim.

Tech was very knowledgeable and courteous. Diagnosed the problem and will order the part and return to install it when it arrives. There some confusion as to when to expect the tech. Original text said 0900-1300 and a follow-up email said 1200-4. We were gone when the tech came at 1000, but fortunately we have a Ring doorbell and were able to return to the house and meet with the tech!

I put a claim in on Sunday and was told the tech would be out Monday via email but when I talk to the tech, he said that he wouldn’t be out until Tuesday and wasn’t sure why they told me Monday. I can see how a fairly busy business would have a hard time fitting in somebody that was just put in a time slot that wasn’t available. It wasn’t a big deal because we had backup AC units but had we not I would’ve been upset. The technician was there first thing Tuesday morning and was very fast and very efficient and professional and explain things perfectly. My AC was up and running and no time at all.

Tim was fantastic to deal with. He answered all of my questions and took the time to fill me in on what was best for my situation. We look forward to working with CHW over the term of the warranty. I would suggest working with CHW for anyone that is looking for a home warranty.

Nate showed up first, did the estimate and said they needed to order the spring for my garage. So I got the service fee out of the way and the spring was received that evening. They worked with my time schedule and Kenny was there on time, did Great work and was easy to get along with. Was done in about forty minutes. Very impressed. Thank you very much.

Being unhappy with my current home warranty company, I searched the internet which brought companies trying to sale me on their offers. After several unanswered emails and telephone calls, I finally decided to answer the phone and was glad I did. Ethan was extremely helpful and friendly and worked with me to get the best deal. It didn't hurt when I saw Choice Home Warranty was rated number one.

He was very nice to work with. He gave us good tips and we all chatted for a while about the smell of our water. Nice guy. Came out to check the water heater. That was not the problem. It is the water softener. We ordered one from Home Depot to replace the old one.

Josh ** from Chili Pup was great to work with. Before my appointment, he kept up with phone calls and was prompt when he said he was going to be here. He was considerate, my granddaughter was napping, and he was very quiet. He fixed the problem and was good about explaining what he did. I would definitely use him again!

BLU HVAC Services were outstanding to work with. Their response, service and repair was exactly what we needed and expected. The service person was polite and courteous. He diagnosed the problem, explained the repair and most importantly had the part on his truck and fixed the AC within 1 hour. It's also a woman owned company!

Thank you for your prompt service. I'm glad I am a member of Choice Home Warranty, I hope in the future we do not need your services very much but I'm glad to know that you are behind us all the way, again I appreciate Choice Home Warranty. I'm glad I am using you as my home warranty program.

The technician arrived on time and provided very friendly and informative service. My house is now cooling off from the hot summer heat of Texas. Thanks for your prompt service, it is much appreciated, and my family and pet are very happy too. I really appreciated the fast service call from Choice Warranty.

Warranty co is asking for 3yr old records to show we fixed the pool motor. We HAD to have fixed it. It’s been 3YEARS! They are obviously trying to get out of replacing it. We will not be renewing coverage with Choice Home Warranty. Cheap move on a good customer.

Happy with the work of technician Rod from Relied Services. Repaired my toilet and now all is working fine. The first plumber sent out from Simply Plumbing didn’t do anything but take my check and didn’t show up for the repair when scheduled even though I called them as well as CHW. Thankfully CHW set me up with Rod with Relied services. Appreciate that CHW is timely and get back to you promptly but should do job of vetting their vendors. The only negative is that you have to wait at least a week for the tech to come back and fix the problem rather than fixing immediately. Just like an HMO.

My choice to choose Choice Home Warranty has been a good one. Each time I file a claim it is me with immediate support. This protection has truly ben effective and satisfying. I have had several claims and the results each time were fast and complete. Washer replaced, dryer repaired, and even the plumbing issue resolved.

I happened to grab a trash bag from under the kitchen sink and noticed everything was wet. OH NO!. I hurriedly submitted a claim to Choice Warranty and within 30 mins. or less, an appointment date and time was set. Luckily, they will be out tomorrow.

Both gentlemen arrived in the timeframe given. They were very professional, friendly and considerate by putting on Shoe covers, They quickly determined what the problem was and went right to work to correct it. They were very diligent and tenacious in resolving the clog. I was very impressed by these men and their knowledge and work.

Over all ok experience. Just took longer than expected for a AC problem. By the time we had one reach out, we had found one on our own. Reimbursement is an option. However, I just thought I wouldn’t have to hassle with finding the technician on my own.

Quick response following tech.., I’m here for long run as long as service remain like this. I was skeptical but I feel much better. It is affordable and they provide the service they promised. Waiting to pick out my replacement washer in less than 2 weeks time.

Choice Home Warranty denied my refrigerator compressor claim using false and blurred photos, including one vent photo that wasn't even from my kitchen. I provided clear pictures proving my unit was clean and well-maintained, and even the technician noted a refrigerant leak, but CHW ignored all of it. Instead, they offered me $200, then $475 as "goodwill," rather than honoring the warranty I paid for. This company does not operate in good faith and I strongly advise avoiding them!

The tech was very knowledgeable, polite and efficient. He identified the issue with my garage opener almost immediately and fixed it in no time at all. I now have the confidence that I will be able to move my car in and out of the garage and that the door will close upon my leaving my home.

Repairman arrived on time, solved the problem on the toilet but where the connection from toilet to floor no longer has the protection covers. Looks like the screws are too long to house the cover? Can the covers be provided, do you provide them or the plumbing service.

I would give this company ZERO STARS if there was an option for it. Our paid in full, fixed-term policy was set to expire 8/12/2025. We received ONE email 7/24/2025 stating that our policy was expiring and if we did not auto renew, by calling or doing so online, then it would expire and all our repair costs would be our responsibility. GREAT, we don't want to renew because this company is ABSOLUTELY AWFUL AND IS THE BIGGEST SCAM. They harassed my husband with phone calls leading up to the 7/24/25 email, asking him if he would like to auto renew and he VERY CLEARLY told them NO I don't want it to renew, I want it canceled. Idk how many of these phone calls he took but there were at least 2 on 7/21/25 and 7/23/25 where he had "recorded" conversations with reps telling them NO and we want the plan cancelled.

I am pleased with Choice Home Warranty for quick response time. I am personally new to this company but I am very happy with the work that they provide. It is a great feeling to be able to have an appliance repaired in place of it being tossed in the garbage. It is getting too expensive to keep buying new appliances. Thank you for providing great customer service and for saving me money!!!

Total rip off. Monthly & service fees are often raised. Every claim they find a way to manipulate the item not being covered or they charge additional fees outside the monthly & service fee to fix it.

I've been with this company for three years now, and the service gets worse and worse. Their phone system leaves a lot to be desired. I've called four times, and they hang up each time. I'll call back and only get prompts and automated systems. Very frustrating and annoying as hell. At this point. I would not recommend this company at all. Please, take my word for it. If you do, you'll see soon enough.

Overall, my experience with Choice HW has been extremely disappointing. The combination of unhelpful sales staff, inadequate coverage, difficult claims specialists, and poor vendor scheduling makes them a company to avoid. I would strongly recommend considering other hardware warranty providers.

Still waiting for call back on replacement of my furnace after numerous messages have been sent to CHW about questions and concerns. A/C has been out for 10+ days. And no end in sight at this point. I have sent e-mail to every contact that is available on website and claims communications. It seems like every time I have questions about a claim I get the run around. Agents are friendly when you call but unable to say anything but call contact the technician.

The service was great. The technician was friendly and knowledgeable. He called to inform me that he could arrive earlier than scheduled and what his estimated time of arrival would be. I agreed and that helped to free up some time in my day. He diagnosed my problems and explained my options.

When our washing machine stopped working, I sent an email to Choice on Sunday late evening and requested it be repaired. The following day I received a message that a repair was ordered for the following day. Great communication from Choice that my requested was handled promptly!

Technician was very professional and friendly. Great knowledge of the issue and what needed to be done to resolve the concern. I would recommend his services to anyone needed assistance. Thank you for skills and easy going personality and fixing my problem in one visit.

Technician arrived on time, was well-trained and responsive to the issues. He took apart the oven and was able to discover the presenting issue and determine the best solution. He has ordered the required parts and will return when the parts arrive. We are pleased with the service provided.

I had an issue with my dryer. CW scheduled immediately after I called and the installer came on time a day later. He repaired the dryer the same day and I was very pleased with the productivity. He was pleasant and very knowledgeable and professional. Choice warranty, I am very happy to have had you all there for me. Thank you all.

Good customer service today by Luke. He was great in explaining Choice Home Warranty policy, coverage, service fee, policy period, and waiting period. In addition to my policy's transferability. During my prior research I found that Choice Home Warranty was listed in Forbes magazine in their top 5 choices recommended companies for 2025. I am excited to become a new Choice Home Warranty customer starting October 2025. Thank you CHW!

This was my first claim and I'm hopeful my experiences will always be this great. We had a leaking garbage disposal. You had someone out in less than 48 hours to check it, replace it. I'm currently contracted for 42 months with Choice Home Warranty. They say, "First impressions are lasting..." Thanks Choice Home Warranty!

The process takes entirely too long for the home owner. Very disappointing that we are 8 days into this process and still no solution because the appliance repair service doesn't have the authority to repair without asking every single step. Much improvement necessary for me to be a happy customer.

I had to do 2 claims and pay for both of them. The first tech said there is nothing wrong. We didn't think so. So we had to wait for it to get bad enough. Like it doesn't work anymore. The 2nd tech checked it out and I guess orders parts. 2 weeks no washer.

The labor was great but the customer service was fair. It was a disagreement with the $100 service feet, which I had to pay on a newly installed AC Unit still under warranty. Ok, I paid and my monthly cost of my home warranty went up and I don't know why.

Thomas, at my request, was able to come about an hour earlier. It took about 20 minutes to clear the tub blockage. This tub is not used a lot so the time it occurred is unknown. Thomas recommended that I periodically run water through the tub. I think I will cycle the sink, toilet, and tub on a weekly basis.

Cornerstone Service Solutions, Ken Hawthorne came to repair my HVAC system. He had a trainee with him. I was so impressed with this company. They arrived during the window of time expected, texted a photo of themselves and notification when they were on their way. It was so great to know who to expect when they arrived and what they looked like. It took away the anxiety of not knowing who you were opening the door too! They were both so professional and left the area just as clean as it was, no mess for me to clean up. Ken is an amazing wealth of knowledge. He took the time to answer and explain my questions. He really knows the business! I am so impressed with the quality of technicians Choice Home Warranty trusts to send out to my home.

Choice has been an excellent choice for us. We've had several problems and Choice has been there with no negative issues. With Choice we have peace of mind and we recommend them to anyone who has a home if peace of mind is important to you and your family.

My A/C unit quit working on Saturday. I was given a Monday appointment. The technician arrived early Monday morning, assessed the problem, and had the unit up and running in a matter of minutes. He was professional and efficient. Job well done!!! I’m very satisfied with all that was done.

The technician who came here, evaluated the problem correctly and reported to CHW for approval. He said I need to have the damper changed and also the thermostat. I waited for this problem to be solved since I first reported in the beginning of the cooling need with AC, but CHW did not send any technician. There was an attempt to send Sears tech but their appointment were always on Wednesdays when I have a very busy schedule. CHW promised to set up with another service provider, but it never happened. Finally a new appointment was set, the technician was came and was great I paid $60. But CHW is not willing to repair it. So I am disappointed. I have hardly placed any claims in a long time. I can't believe my claim did not get approved. Even last time 2 years ago I spent $800 to fix the water leak problem, because CHW did not want to approve it. So why should I renew it again?

The technician was thorough in his explanation to the issues of my problems and interest in me understanding what measure he had to take in resolving the issues. The refrigerator (ice-maker) worked properly, it only failed to dispense ice because of frozen cubes.. He showed me how to resolve the issues and no charge because there was no mechanical issue and he really did not do anything to fix, no problem. The washer, fabric softener does not dispense. He diagnosed the problem and determined the part needs replacing. His courtesy and concerns were genuinely concerned for me, the customer.

Job well done for CHW, I placed claim for washer not working, on 8/19 but I was charged $100.00 dollars, thinking the 100 will be refunded once washer was repaired, but have not received any feedback from your folks, Ayers Appliance from Milford PA came to the house for washer check on 8/25 but did not have control unit, he ordered and was back for install on 9/8, replaced control unit, checked performance and was satisfied. We were down without washer for 2 weeks, between the claim and repair, we really did not get stressed. My wife used the local Laundry service in Port Jervis, it was clean and the staff is very friendly. Port Jervis Express Laundromat. 19 Hamilton St · (845) 858-6700.

The Plumber who was assigned to look into my leak was very professional and if I have any additional issues in the future, I'd definitely ask for him. He set up a time within 24 hours of the claim and arrived within the time frame provided. He even called to let me know when he was 10 minutes out. He was so knowledgeable about what might be leaking and why. He explained that it had to be the O-ring had to be replaced and also why it was not the shower or sink that were leaking. He did not have to wait long for the approval either which made the job one and done. I will also recommend him to others not on the plan as he does live in the area.

The gentleman did a good job, but there is more work to be done. The person talked to me about what the problem was and how to fix it. I liked his matter of fact. I got ahead of myself a little bit. Sorry I just got a new update and we are good now.

We were disappointed that it took 8 days to have an air conditioning company come out for repair. The technician was efficient and fixed our system promptly. I tried calling the company to move the appointment closer, but was unable to reach someone.

Choice Home Warranty is useless and a scam! It’s meant for home sellers wanting a cheap way out of fixing anything when selling a house, then when first time home buyers have multiple large issues Choice Home Warranty uses every excuse not to cover and pay for the issues!! The home warranty isn’t worth toilet paper!

CHR Was quick on getting me a company to fix my A/C. The company was Pendergrass Heating and Air. Tom, the technician, was professional, on time, knowledgeable and quick to diagnose the problem. Hopefully the next time my ac/heater needs something they will be the choice. I did my scheduling with AI on the phone.

Filed a claim on 8/7/25 and it’s been a nightmare ever since. The first contractor didn’t fix the ice maker, and after that we had two contractors plus eight no-show appointments. Calls to the claims line go unanswered, and the website chat is just an AI bot that provides no real help. After weeks of trying, we still don’t have a solution. This is by far the worst home warranty company I’ve dealt with—completely unreliable and not living up to their promises. I would not recommend them to anyone.

I’ve had an exceptional experience with Choice Home Warranty, and I feel compelled to share my positive experience. One of the standout aspects of their service is their incredible responsiveness. Every time I’ve had an issue, their customer service has been quick to respond, making the whole process smooth and stress-free. It’s a relief to know that when something goes wrong in the house, help is just a phone call away.

The plumber was great! However not covering a wax replacement because I used a plunger first is absolutely totally ridiculous. Who doesn't try using a plunger first before calling a plumber.?!? I am going to get out of this plan as soon as possible.

My reluctance to recommend Choice is based on two past experiences:

The technician was very knowledgeable and kind, also he answered all my questions and more important information, I would recommend him to anyone. Also I wish to acknowledge the person that got me the appointment so quickly since I called on a Sunday, great job 👍.

Still waiting on the refrigerator repair to approved. The technicians that came to diagnose the microwave problem were top-notch. Gabriel with Spin Cycle Appliance is very knowledgeable and was a pleasure to interact with. He also can repair the ice maker that the LG technician said was discontinued. I am waiting on Choice to approve and assign the refrigerator claim to him.

I used the Choice appliance repair warranty recently for the first time. They exceeded my expectations! Choice has provided quick and professional service. They sent a repair specialist immediately and I really appreciate the peace of mind this has given me!

I couldn’t be more impressed with the technician who handled my garbage disposal repair and replacement. From start to finish, the service was professional, efficient, and meticulous. They diagnosed the issue quickly, explained the options clearly, and executed the replacement with precision. Not only was the installation flawless—no leaks, no noise—but they also left the workspace spotless.

Our first claim with Choice Home Warranty was to repair my 32 Cu Ft Samsung French Door refrigerator which cost over $3200.00. After review of the technician repair report we received an email of congratulations, noting that they have decided to replace our refrigerator rather than do a repair. The email went on to state that they would be sending us check to pay for a new refrigerator that was consistent with the quality we were expecting and accustom to. The amount of the check was $810.00.

We feel that the decision made concerning our Washington machine was based off misinformation and not what was said by the tech. Then the office stated something else. It's only 2 people that live here and both in our late sixties and never abuse any appliance.

Service call was on time. The service person was very nice and got right to work. Made the calls he needed to make and ordered the part or parts needed to repair the refrigerator. I mentioned I would be gone from September 23 to October 7 and hoped that this could be done before then. Was very pleased with his professionalism and the way he communicated with me. Look forward to having the problem fixed.

This was our first time using the warranty and they were very helpful and prompt. They even let us know that we still had the manufacture warranty available and the end date. The technician was very friendly, knowledgeable and professional. We received prompt response time on our claim.

From the time that I requested a service call and had a callback was within an hour and instead of receiving the service call the following week, the technician was out the next day. He evaluated and resolved the issue with my A/C unit, except for the drainage hose and he had to order the parts needed and get it approved, which he did, once the hose is replaced, it'll be in good shape. Thanks.

The plumbers you sent to me home had my pipe repaired in about a half hour and they were friendly and professional and did a great job!!! They also said that someone else would be in touch with me to repair the drywall that had been damaged due to the pipe leak.

The worst company! They let me go 45 days without heat in the middle of winter, while they argued with a very dishonest tech, saying I needed a new furnace - over $5500 out of pocket. I got my own person to come out after numerous calls and all I needed was a new thermostat - $200. Other claims are a nightmare too - they let my pool go over a month w/o a tech to fix a problem. This company is a scam! It takes forever to get someone to come out and when they do they are unqualified or very dishonest - take your service fee and never follow up and misdiagnosis your problem! Stay away from these crooks!!!!

I called for service. Technician came. Brought wrong part. Haven’t seen him since, it’s been a week and no one has responded to my calls for update. The part need is a fuse and a heat element that should not take this long to order. There should have been a request for the model number so the correct part could have been brought at time of first service visit.

Please keep sending out Paradise to repair appliances. Each time Gilbert has been assigned and is great. Appliances fixed the first time, no call back needed. The online service request is easy to navigate. The communication from both Choice and Paradise has been excellent.

Jose came from M&S Mechanical A C Repair. He was on time and was very professional and personable. Jose was very thorough and let me know exactly what steps would be taken to determine the course of action to be taken by Choice. While he was not sure how long it would take Choice to respond, he did state that his company would get their report to a choice today.

I was very pleased with the repair work. The company that did the repair was excellent and timely. I would recommend them to anyone. I am happy that we have the warranty service on our home. I’m sure we saved money on the repairs by having the warranty. I’m sure anyone that needs a warranty would appreciate this service.

I purchased a plan on Friday, September 5. However, I already purchased one in May. I went to cancel the plan that I purchased Friday and I can't get through to customer service. No way know how. They send you to a recording and the recording says, "Leave your name and number And we'll get back with you." It's been four days. I haven't received a call once and I called five times.

I have had excellent service and support from Choice HW! I have received support for two claims so far and have had excellent service from choice HW. Even when they weren’t able to assign a provider, it allowed me to submit my own provider and receipt to get the item covered.

My call was answered within a minute. The agent very quickly and easily submitted our first claim on our home warranty. The agent answered questions and seamlessly submitted the claim. Very helpful with all the chaos of a new home and no internet access.

The Choice customer service agent was courteous and efficient. I called on Thursday afternoon, received a phone call from the AC company on Friday. The air conditioning company came out on Monday and had my heat pump up and running. Great service all around!

The service I received for the repair of my Samsung Washing Machine was exemplary. Jaden, the service provider from BJ Appliances, was on time, courteous, extremely professional. He diagnosed the problem immediately and handled the repair quickly and expertly. I am extremely pleased with the entire experience.

The technician was courteous and knowledgeable. He was on time and did an excellent job. I find Choice's monthly premium to be reasonable. Overall, I am very satisfied with the service offered by Choice Home Warranty and would highly recommend them.

The service call by Goodman Home Solutions was very nice, but it took 3 weeks, with two no-shows, to get them out here. The part has finally arrived, and they're supposed to be repairing it today. I've tried to reach them 4 times without any success. Once, someone answered but couldn't hear me and hung up. This is very frustrating.

Our condenser on the HVAC is 23 yrs old. I mentioned that to Jack our salesman, he said that would be no problem. CHW claim. #**. Claim denied. Due to recent damage and neglect. Damage was done by the Tech from True Comfort HVAC in Los Angeles, I live in Ventura. He needed to clean an area on the U-Bend of the coil to test for a leak that he found. There were leaves at the bottom. All normal things. I would never recommend either company. I feel they target the elderly.

I have had two very poor interactions with CHOICE Home Warranty on home appliance repair. The first was on a built in GE built in over the stove microwave/convection oven unit. CHOICE refused to acknowledge the unit was a microwave/convection oven model. They chose to replace the unit instead of repair even with choosing to the part readily available. They insisted to only compensating me for what they could purchase a built-in microwave only unit for.

Was having an issue with my air conditioner so I filed a claim online. Within hours I received an email confirmation of the claim. Of course all of this happened late Friday afternoon. But by Saturday afternoon I had an appointment with Mike at Coyote Air & Heating on Tuesday. He showed up on time, was friendly and professional, I showed him a video that I had taken since it never happens when the repair guy is standing there. He immediately went to a circuit board on my furnace and explained his hunch. He wanted a video of the board when the air conditioner would malfunction. That night I was able to do that. I sent the video and he called back-it was the board. He ordered it and was back a day or so later-installed it and I have had no problems since then. Once again my Choice Home Warranty policy saved the day!

John was friendly, he was professional. He called when he was about 20-30 minutes out and arrived on time. Seemed very experienced and knowledgeable. John had the issue resolved quickly. He answered all my questions and made some recommendations for lighting in the are he worked on.

I've submitted my claim in late May. Tried to work with the first business they sent out to repair my dishwasher spring on the door. When doing so the technician damages it from working all together. Try to give them the benefit of the doubt I let them come out 4 time, but still unable to fix it. I called Choice. I was charged again to send out another technician. She did lower my service call fee and my monthly fee. I felt that I shouldn't have to pay again, since my machine was working perfectly fine until their tech ruined the main board when all we needed was a spring to be replaced on the door.

John was very friendly, knowledgeable, was dressed nice and spoke good English. He was very professional. He assessed the problem and told me what it needed to be fixed and how Choice Home Warranty might respond. He charged me $100 and explained why.

These people are THIEVES!!! I had to call and cancel several times after the FIRST TIME! Please make sure they send you something in writing. These people will steal your money. Their plans suck. They literally pick and choose what they want to fix. I'm getting a civil suit together.

I’ve tried several other home warranty companies. CHW has given me the best service by far. The price is affordable, the claims process is easy and customer service has always handled my issues in a courteous and timely fashion. I highly recommend CHW for your home warranty needs.

Anderson Electric was sent to my home to make some repairs. They arrived on time, were very personable, and solved all our issues. The whole process went very smoothly and I would recommend them to any homeowner. Choice Warranty was very easy to work with.

I was told that my water heater will not be fixed because for some reason that I don't understand after being with this company for years and it took them over 2 weeks to get a technician out to look at it. I will be canceling my contract and will not recommend this company to any of my family and friends because this is not the first issue I have had with them.

My father had a good experience with the program at Choice and communicated to me what it was all about. I purchased it, and I like the peace of mind it brings when it comes to our home appliances. If something goes wrong, you know you can depend on Choice to get a technician out here and get the device repaired, or some sort of compensation. It's definitely worth an investment.

Choice Home Warranty is a scam. They will find reasons not to cover the claim. I had an a/c claim no cooling, and they denied the claim after spending 35.00 to have a technician send them photos of rust in the evaporator frame, all units will rust here even after a month of being new due to the water submerging the frame. A second claim was denied after paying a technician 35.00 dollars to photograph the evaporator coil which had a light coat of dust on the fins. They claimed I never changed the filter, and I change the filter every month, the dust was not stopping airflow at all.

The person that was sent to check my air conditioner and heater was very professional, knowledgeable, courteous and punctual. Jazz Aire fixed the problem and was on his way in no time. Thank you Choice Home Warranty for sending someone so reliable and dependable.

I appreciate that the agent was very sincere and showed dedication to me as a potential customer as well as to the company. The agent was able to resolve a previous issue I had with this business. I am very happy with the offer that was presented to me.

First time get quick services for this claim by online service, save a time, straightforward, no more phones tags. I like it. Paid service fee upfront, select time, date for appointment at your convenience. Assigned Service Technician promptly and properly.

I own a rental duplex, so coordinating repair visits always has an extra layer of complexity since I need to work with both Choice Home Warranty and your contractors and my tenants. Usually I share the tenants’ contact information with you so they can schedule and coordinate directly with the contractor you assign to our job.

Nothing but headaches. This warranty is nothing but broken promises. They have refused to repair my washer. They have refused to repair my garage. They have refused to repair my house fan. They have dragged their feet on my water pipe repair that broke under my house. They have capped me. I am left without a paddle up the creek. I was better off saving my money and repair it myself with what I paid for a worthless home Warranty. Anyone want to get together for a class action lawsuit. Please let me know **.

I had spoken with Lorenzo and he was very informative on my questions and provided me with the answers I needed to make the decision. So far I'm pleased with my decision and Choice was recommended by my neighbors. I'm hoping that I got all the coverage that I needed.

Technician arrived on time and was very courteous. Fix my problem and also added an additional part that was worn out. Problem was resolved in a timely manner. Part is now working like new. Technician was very knowledgeable with the problem. Would use them again.

Choice home warranty does not cover appliances like they say. I've been waiting for over a week now for them to find a technician. If they haven't found one in over a week, then they aren't going to find 1. Choice is just like basic garbage coverage! Promise the world at the sales end, and produce nothing beyond the norm at the time to produce results. And I guarantee they try to come off with pro-rating my appliance, and try to pay me pennies on the dollar if it is ever resolved.

I do not like that the earliest appointment offered is 16 days away, but payment is immediately pending in my account. I'll be without my washer for more than 2 weeks. So, I have to pay to wash, then pay a service fee for repairs.

I just had the most absurd ridiculous conversation with your rep. Pls have Sylvana (case manager) call me re ** Washington DC 20037 refrigerator claims. Or I will dispute the $75 charge by credit card company.

I put claim for my refrigerator ice maker at almost mount. They send technician. Still no one fixed it. They destroyed my refrigerator. The manager and customer service is worst. Please avoid from this company.

The tech Alex came on time and completed the job in a timely manner. Very professional and courteous. Choice is a good and seems thus far techs show up on time. I would refer company to others. I feel the service fee should be less, considering what is paid monthly. Other than that, happy with company.

I got a call from Jeremy ** today. I was planning to call Choice today so I was ready to talk about Choice Warranty plans. I had many questions as I have been researching home warranty companies online for the past week. Jeremy was professional, pleasant, and patient; we spent a lot of time talking; I'm very detail-oriented and took a lot of notes. Ultimately, with Jeremy's help, I decided to sign up for the "Total" Plan. I have had a home warranty plan with the same company for 20 years. It was time to do some due diligence and shop other plans. I'm glad I did and look forward to my new plan with Choice.