Choice Home Warranty Reviews

I put my comments which go into detail regarding the exceptional service on the website for that business. It is not normal for me to take the time to put in a review but this gentleman was wonderful. I was most grateful for the fast, efficient and thorough work this technician provided. He was professional, thoughtful and someone completely trustworthy. Thank you Choice Home for choosing and sending the best!

Technicians were friendly and knowledgeable. Meeting appointments were sometimes an issue. Had to call vendor several times to find out correct arrival times. Technician was well dressed and had proper tools. System still not operating after minor part replacement but malfunction was traced to blower fan assembly, which will require replacement. Waiting on approval from Choice Warranty.

I called to schedule service regarding my Frigidaire Refrigerator. It looks like a freezer problem because the first thing I noticed is the ice cream was soft. Then it’s not producing enough ice. I troubleshoot by increasing the freezing temperature from company recommendation to 7. But it didn’t work. So I called CHW to schedule the appointment. A nice technician by the name of Ulices came, did the inspection & sent report to CHW. And advised to wait for the email for the result. He’s knowledgeable & has excellent customer service.

The technician was very professional and very knowledgeable. He was wonderful to work with. I would recommend them to everyone. He came the same day and I didn’t have to go without water another day. It made everything so much better. It is not easy to without water especially as you get older. So thank you so much.

I called December 20th for a heating issue. I didn't get a technician until January 17th. It's been a bad weather, I'm talking feets of snow and temperatures in the single digits! I have a 2 story home and with no heat, my pipes froze and burst! That was a pricey repair. Now my electric bill is astronomical because I have to use space heaters. I'm not scheduled for an technician to come back until February 2nd. They've been here twice now and CHW keeps sending them back for more information. Dragging this whole thing out. I was told there are multiple things wrong with my furnace including a Crack causing a carbon monoxide leak. This is a serious matter that's taking too long to resolve.

The dryer wasn't heating. I filed a claim that was scheduled for a week out, but the company called to schedule three days earlier. Tech was on time and fixed dryer in thirty minutes. He checked to be sure was working properly and put dryer back in place. Very pleased with tech.

Your reps when I signed up said fast response. Recently I asked if you provide that, I was told no even in an emergency. Online it says 4 hours response and reps said 48 hours. Why no emergency response…

Have been using Choice Home Warranty for several years. Even though I've only have had a few claims, the customer service is incredible and the customer service reps are very professional and nice to deal with and couldn't be more pleased. I would highly recommend giving them a call today and get a plan that suits your needs.

Although the technician was unable to fix the problem with my clothes dryer, he took the time to explain what he did and what the next steps would be. He also informed me who to contact if I had any questions. The technician was very courteous and thorough and informative.

The representative that I spoke with was very professional and provided all the information I needed to make my decision to purchase a Choice Home Warranty policy. Choice Home Warranty offers coverage for everything that's important to me as a homeowner at a very reasonable price. I will refer all my family and friends to Choice Home Warranty.

Was not informed of the 30-day wait policy!! Less than one week after joining, I tried changing the filter on my refrigerator when it started leaking. I phoned about this issue and was informed of this policy. I was forced to pay another vendor to handle the leak. I began reading reviews for Choice and found many negative reviews. It’s my fault for choosing this company solely based on what the salesperson told me and not investigating this company before purchasing a contract. My mistake and it will not happen again. Consumers Beware!!!

I called on a Wednesday and tech was there Thurs. They needed to order a part and as of Friday am waiting for notification as to when they will return and complete repair. It’s cold and we are both seniors so I’m hoping it will be finished soon. As of this moment I’m pleased with service.

I am disappointed in Choice Home Warranty, but I believe you will do the right thing. I purchased a home warranty for $660, and my Samsung refrigerator stopped working. It is five years old. I contacted CHW, and they sent a third-party vendor, to which I had to pay $75.00, to tell me that CHW would not pay, but I had to submit a claim, but they would deny it. So, I filled out a claim. Guess what. You denied? So, I filed an appeal. My question is, what do I pay you for? So now you have pushed this off on Samsung, and in a week (it will be two weeks without a fridge), they will send out another technician, and that will cost me another $150.00. If it is covered, I am good, and if not, I have to pay the repair. Again, I ask, why am I paying you? Did you help me by working through the process with Samsung? No.

Choice HW was quick to set up the appointment with a tech to fix my washing machine. Tech came out, diagnosed the problem and requested approval to order the part and repair my machine. Choice HW has approved the request and we are waiting on the part to schedule the repair. Quick and easy process from submitting the claim to scheduling the appointment.

I have had your company for about a year now and you have not paid one claim. I left another home warranty company, not because I was unhappy with them but because of price. You promised better service and a lower price. Well I guess I got what I paid for. Except for the recent technician that was out the other ones were horrible. I will not renew my contract. You have lost my account that insurance two houses.

Furnace stopped working. Technician came out to fix it. Got it going but missed the problem. I had to call him the next morning as house was in the 50's. He came out and recognized the issue. Was not fixed as a circuit board was bad. I am now waiting on approval for the parts to fix the furnace. I am having to heat the house with portable heaters. Positive is the technician was willing to return without an issue. Very nice guy. Negative is he is waiting for approval to order the parts.

My refrigerator freezer stopped working properly. The Choice Home Warranty technician came out and diagnosed the problem as a refrigerant leak. Choice Home Warranty made the decision to replace the unit with a new one. We were given a Lowe's e.gift card to purchase a refrigerator of our choice at Lowe's. We are very happy with Choice Home Warranty.

The technician was very polite, called to notify me that he was running late. When he arrived (01.22.2025) he was courteous. He was detailed in explaining the problem with my washer. Now (01.24.2025) I’m just waiting to hear back regarding completing the job and getting my washer fixed. I hope that will be soon as my laundry pile is growing by the day.

The Electrolux service Technician handled my request with care, professionalism, prompt, and customer friendly services. Thank you Choice Home Warranty for always coming through with efficient services and technicians. You all are an amazing warranty company and I could not be happier for the last 3+ years and counting. It makes me happy to know that my trust for home warranty is in your hands. Great Work!!

I wish I could give Choice home warranty a zero. If I could, I would. We live in a town of about 40,000. I went without a functioning washer almost 6 months after babysitting this terrible company. Now their website shows them as CHW. com, instead of Choice home warranty. Do not believe the 5 stars. Buyer beware. Total scam!!

Choice is doing its best to reject claims for small letter details in the policy. They don’t really share when they sell you the policy. I just had a recent experience with a perfectly well installed water heater that didn’t have expansion tank, as it wasn’t required for certification and now suddenly it isn’t covered. I already paid for 5 years…now they can keep rejecting.

The technician was great. My only complaint is how long it took to get a technician to come to my home. My appointment was rescheduled a few times which was frustrating because I scheduled time off from work so that I could be home for the appointment. Other than that my experience was good.

My hot water tank failed and I submitted a claim midday on 1/23/25. A technician arrived that afternoon and said I need a new tank. The claim was quickly approved and the technician called me first thing this morning 1/24/25 and I will have my new tank this afternoon! Amazing service. I had been with a competitor for many years and had an air conditioner claim last spring and the experience was awful so I cancelled my plan with them and bought a plan through Choice and I am so glad that I did. The contrast in service experience is incredible.

The service representative was very knowledgeable and has exceptional interpersonal skills. Her demeanor throughout the telephone conversation was excellent. While we weren't pleased with the amount paid out on the claim we felt the representative represented the company very well. We dropped American Home Shield for poor coverage and unfortunately we're not finding Choice to be any better. We probably will not renew the coverage.

Very professional and courteous and left place very clean after finishing the job. When he came in he put on shoe covers to make sure he didn’t bring any dirt or snow. Upon completing the job he was polite and removed all parts he had replaced and kept the work area clean.

The young tech was very nice and found the problem right away. It was a loose wire. He also determined that the pressure was good and that I did not have a leak in my system. This is not what a Semper Fi air conditioning tech found on Jan 9 when I had my units serviced and inspected. The Semper FI tech said I had a leak in my air handler for the larger of my two units. At no time did the tech from Semper Fi mention dirty coils or debris. And the tech Choice sent out did not mention anything about the coils either.

The technician who attended the issue was very knowledgeable and explained in detail of the cause of the problem. He also suggested how to do self maintenance and prevention of the problem in the future. I would recommend him to anyone. He was polite and wear boot covers to not dirty our home which some technicians miss out.

Thanks, Jesse

The professional team from Atlas Plumbing was here to fix the problem with the hot water heater. Thank you for sending real plumbers to resolve the issue. Another home warranty company sent handyman to fix the problem and left me with a mess. I have fired that company and renewed with you.

The warranty apparently only covers the purchase cost of a replacement microwave. It does not cover installation (over the range type). Thus to "replace" does not mean to actually replace the microwave. One star deduction for this. The amount paid out for the microwave was fair. The service was reasonably prompt. Rating would be five stars if coverage had included installation.

Every time I’ve had a claim put in they try their hardest to get someone here as quickly as possible, and if there’s any issues with the technician, they worked to resolve it quickly to the customer satisfaction. When the technician doesn’t fix the issue completely, they will contact the technician or provide a different technician and it’s very nice to be able to call them and get someone to answer the phone or call you back in a timely manner.

Although I had informed the company what the problem was, in hopes of having the technician bring the necessary parts with him, he arrived, checked out the system, agreed with my assessment, and submitted the claim. Now, I’m in a 4 day waiting period to get the needed parts. I realize the necessary logistics involved, but it’s frustrating to have to wait an extra day or two in this bitter cold.

I started a new claim yesterday (**) but it gave me a message that I have to contact 888-531-5403, I called and a message told me to press a number for a call back to not be waiting online, that I will be called on the order that was received. I have never get the call back.

Was dissatisfied with end review, per your company which performed the initial assessment, every time I had a claim I was charged $85 dollars and no repairs. Almost always it took 2 visits to repair the appliance and out of pocket expense, with the time I was with this company there should have been a positive review and not a refusal to repair.

I’m not sure you are choosing the best vendors. The first didn’t answer calls and their voicemail was full. The second was fine but arrived 3hrs before the 4 hour window we had prepared for. Not the best experience. So to wait that long to get an assigned person, was not the best experience. Also the callback system was faulty. I had multiple calls back for the same thing after the decision was made.

I got an email saying I had an appointment one morning which was not good for me. I called contractor to tell him it was not a good time. I have not heard back from anybody. Your contractors should call before they make an appointment. Is very bad service, I would like to be contacted before an appointment is scheduled. I need to pick the time when the contractor will be here. Not the other way should contact me. I have heard nothing from the contractor or from Choice Home warranties

My claim for the tank was denied because the tank was exempt from the policy. When I called Choice Home Warranty to start the policy I specifically asked to add my well pump to the policy. I made the mistake of assuming all equipment related to the pump would be included. I was never told that the tank would be excluded. I find this to be deceptive and I am extremely upset that I have to pay to replace this tank myself.

On Sunday 1/19/25, I submitted a claim for my heating system that the pilot light would not stay lit and that in order for me to get any heat I had to relight the pilot light by hand. Here in Abilene, TX the temperatures at that time were running in the high 30's low 40's during the day and in the mid to low 20's at night and the pilot light was shutting off at night as well as in the daytime. On Monday at 10:43 am my time I received a confirmation email that my service request had been received, approved and that the hunt for a service technician had begun. To be fair Choice did send me an email giving me the chance to bring in my own vendor to fix the problem providing that they provide a list of requirements to Choice and then if everything is just right, I might be reimbursed within 30 days. The problem here is that no large company in town will work with home warranty providers.

Have been disappointed in CHW policy concerning the lack of quality repair technicians it employs on policy holder’s behalf. Further to this end, I am a bit surprised at the substandard that exists with regard to the apparent degradation of parts approved, or not. Both of these issues have forced unnecessary out of pocket expenses for me personally.

I've heard many good things about Choice Home Warranty and I'm sure they are all true. My first experience with a "reimbursement" request is NOT ideal however. The vendor I choice came out and repaired an extremely clogged drain. When assessing, the vendor repaired it at the same time without my prior approval so I was left with paying the invoice. I thought I could submit and be reimbursed. Wrong! I am now not eligible to receive reimbursement as I didn't "submit" the repair first and wait for approval. Live and learn. This review serves as a warning to other customers who elect to be "reimbursed" -- it's easier to let CHW assign the vendor and leave it in their hands.

Service call in last 3 mos. have been a disaster due to Choice not covering what needs to be fixed....Did not cover the faucets leaking....Call before that...Could not provide an electrician and I had to come out of pocket without being reimbursed. Currently toilet in master won't flush....Choice won't cover parts. What is the point???? Would absolutely not recommend Choice Warranty.

My heating and air unit has been underperforming since late November 2024, so I reached out to Choice Warranty, with whom I’ve been a customer for the past five years. Despite multiple technicians being sent out, the unit remained non-functional and eventually broke down completely during the nation’s Arctic blast. When the fourth technician arrived, they thoroughly examined and diagnosed the issue, and we finally agreed that a new unit was necessary. HEAT in 2025.

Extremely effective and helpful technician. Quickly found the source of heat loss and checked out the entire system, Very personable. Would have him return to my home in the future. Willing to leave his name and number so I could challenge the prior service that left me with no heat.

Tech came to check machine Tuesday 1/21. Spent about ten minutes. Said he need to replace the water valve, had to order part. "Tthat will be $65. Good bye." Wednesday 1/22 received Email saying, "A service is scheduled for between 3 and 8 on Wednesday. Please make sure someone is home." Guess what nobody shows. Nobody calls. I sit here waiting for nothing. Glad to see you are reliable.

I subscribed to Choice and also paid extra for septic and our A/C. I paid faithfully for a year or more when something happened to my dishwasher. I called to ask how to get a repair because when I tried to do it online it asked if it was a plumbing issue or an appliance issue. It made me choose and I was not sure. They recommended a plumber so I set up an appt. The tech arrived, charged me $85, to tell me he could not fix it because it was an appliance repair that while he could fix, Choice would not pay him because he was sent out as a plumber. He took pics and wrote a report and sent it to Choice. A few days later the appliance repair came out, charged me another $85 but fixed the dishwasher. He said a plastic gasket of some sort was broken. Took about 10 minutes and he left.

I have had several home warranty companies and none of them have been great but Choice Home Warranty is the worst so far. On the plus side their online claim process is pretty easy. The technicians they send out, most are extremely knowledgeable but limited by the company on what they can and can't do. Now the downside, their overall claim resolution is horrible, so bad I am considering canceling the contract. Based on a recommendation of an acquaintance I paid upfront for 5 years with the 6th year being free. Probably a big mistake on my part as I expect it will cost me to break the contract.

My furnace went out and I was without heat for 20 days because nothing was enough for them. They wanted more and more. I couldn't give them any more pictures, any more diagnostics of my furnace. They denied me after 7 weeks and I got left with a $5500 bill. So disappointed!

Not real happy with Choice right now! Not that Choice cares about how I feel! I discovered yesterday just how hard they really don’t want to help you. Had a problem with my central heat in freezing temperatures. Choice sent technician. First thing, take pictures of everything involved in repair! Choice looks for ways not to repair or replace!

Easy to file a claim. Hopefully our issue will get resolved quickly. It's nice knowing that when things unexpectedly break, there is a way to get the process rolling to get them either fixed or replaced. If we can get our system restored in 48 hours that is likely quicker than if I called a repair shop myself. We'll see how this works out!

The technician was very knowledgeable and prompt. He helped us in less than an hour and also gave us a lot of information on the upkeep of the system. I would recommend the service from them in the future as well. Kudos to Choice Home Warranty as well for the prompt approval.

We called. The lines were busy. We were given the option to hold or a call back. We chose a call back and were contacted less than 10 minutes later. The information was taken over the phone by the representative and as promised an an email was sent immediately right after.

Very impressed with the technician who came to look at our microwave; he was professional, polite and efficient. Very unimpressed with Choice Home Warranty. Paid technician $85 to tell us microwave has to be replaced. Microwave we had was a mid-level one; Choice Home has agreed to give us $191 so we can replace it with the most inexpensive model available. Therefore, since we paid $85 for the service call, we will receive just over $100 toward a new microwave.

I am very happy with his work... We now have heat which was lacking for 5 days. I would recommend to all my friends. Use Choice. It helps when you are only paying the co-pay and not the extra cost of labor and parts.

My furnace went down in 8 degree temps and a sick 78 year old wife. Knowing it may take days to get a tech. according to my policy, I had no choice but to call my oil co. I requested help due to the circumstances and John ** offered to reimburse me for part of the repair. Very fair and considerate. He did not make me feel like I was trying to cheat the company. Great company!

Voltage and polarity issues with the furnace not coming on during the coldest days of the year. They came out, assessed for a new board, but that may or may not work, new unit is needed. Waiting on Choice to approve for install. Heat not working efficiently, dropping 4-5 degrees before it will turn on to heat and then run for 3 hours.

Technician was very knowledgeable and experience component was cover under the plan. I've been with CHW for over 12 years. When I have an issue service technician have contacted me within 24hrs to come out for work. I have had items replaced for market price. I will say company will try to repair item first before item will be replaced.

The technician was amazing! The technician was knowledgeable, professional, got the job done with excellence. Highly recommendable. Above a 10, there was no mess left to clean up. Was on time as he said he would. Very excellent in his profession. He made sure that he was in contact with his client. Was on time.

Very easy to file a claim, very responsive on the timing, didn’t need the claim at this time due to energy travel out of state. Will resubmit if necessary. Have not needed a claim on this heating issue until now. Will refile a claim. If when I’m back in town I will do so.

The service is good. The personnel is kind, courteous, helpful and welcoming energy. The response to questions is swift and the communication is very good. The website is user friendly and provides good information. The price for services is high and if it were to continue to go up, I would have to consider if it is affordable.

They do not find technicians to work on the appliances. I had 2 claims and had to find my own technicians. It's somewhat difficult to file a claim, you have to pay for repairs and then they reimburse you but not what you pay out of pocket. Only chose this company because my employer offers a discount.

Had a great experience with Choice Warranty. Only been with Choice Warranty for 2 months and already they’ve been great. When placing the service call, the service representative was very knowledgeable and courteous. The technician that was assigned to complete the job was very professional, prompt and didn’t take a long time to find the problem and fix the problem. Very satisfied customer.

The entire process took less than a week and this was following a winter storm. The was the fastest they have ever responded to one of my issues. The technician was very professional and explained to me in clear detail the repairs he made and provided tips to mitigating any future issues with my powder room toilet.

Updated 01/24/2025: Found out that my solar water heater is not covered by my warranty policy. When I got my warranty policy they knew it was a solar hot water heater and they did not tell me I was not covered. I have been paying for almost a year for my house warranty and now they're telling me my water heater because it's solar is not included in my warranty. So now I have to go fix it paying anywhere from 15 to 1800 and paying a plumber to come install it. So why am I paying for home warranty. They knew I had a solar heater and they didn't say that it wasn't covered. Now they're telling me because it's broke that it ain't covered. Wonderful. I am very dissatisfied with this determination that they have come up with.

I am new to CHW. I was with another company for six years. I became dissatisfied with them because the monthly fees and service fees continues to increase. I'm giving CHW a try, and I send kudos to Albert the rep who signed me up for great customer service skills.

Our heat is not working and it is hard to deal with recordings or not a real person. This is our first claim with Choice so we will just have to wait and see how it goes. With the cold it is hard to have to wait to get the claim started and completed.

Opened a service call for a Samsung fridge 90 days ago and after 3 poorly qualified tech visits was informed that the 9 year old fridge repair will not be covered as there was a class action lawsuit in 2017 with a service bulletin that listed my Samsung refrigerator. I was directed to call Samsung to cover the repair. Samsung said the fridge is out of the standard 1 year warranty and the problem is normal wear and tear over the past 9 years and will not be covered. Got a written note from Samsung and took this info back to Choice Home Warranty and they still refuse to cover the repair.

We took the home warranty thinking that our system would be fixed or replaced. I don’t agree with Choice Warranty denying our claim. I have text the CEO six times and have not heard back from him. That is not good when can’t get in touch with the head of the company. It is sad that an old man can’t get help from Choice Warranty fixing or replacing my HVAC system.

I do not recommend Choice Home Warranty. The Choice warranty and claims department diagnosed my broken furnace as a preexisting issue. Please do not believe the sales team, they suckered me in with lies. I do not like writing negative reviews, but please look elsewhere when shopping for a home warranty.

Do not use this home warranty company. Their service technician refused to come back and service the heating unit. They were not able to find another contractor. They authorized me to use my own & they refused to pay. The furnace needed replacement. Heat exchanger was bad with carbon monoxide readings over 200PPM. Outside temperatures were -5F to 19F every day. It took over a week without heat. CHW said they couldn't reach the technician but didn't bother to call me to facilitate a call. I had to have the heater installed & pay. They will find any way to not pay.

Hose coming from behind the dishwasher was leaking under the sink. Nextdoor Plumbing repaired it and I'm very happy! I would request them again for any of my plumbing problems. Thank you Kash and associates!

The Technician was polite & professional. The phone Rep was rude & unprofessional. I asked him why I couldn't get my washer and dryer fixed at the same time. He got upset with me and hung up on me. That was very rude of him. If you have people like him working there I would never refer anyone to your company.

If you want to deal it’s a company who will take your money and not respond to a request for service choose Choice Home Warranty is the place to go. I called in a request for service on a dishwasher on 31 December 2024. It is now the 22 of January 2025 and have yet to have anyone come to look at it. When calling they make all kinds of apologies and that's as far as it goes. Nothing gets done. If you want to waste your money choice home warranty is the place to go.

After filling the claim, it took three separate companies and three individual visits, each two weeks apart, for the company to determine that any repair would exceed the replacement cost. Finally, Choice provided funds to replace the unit. We went without the fridge for three weeks which in our opinion was too long.

I was very pleased when the contractor I was advised was coming. That contractor called the same day I requested service and asked if he could come out that day. I said yes. He did and completed the job. I was pleased with service I received. The contractor was knowledgeable and courteous. Very happy that was completed so quickly.

Choice Home Warranty is one of the worst options on the market. Please learn from my mistake: don't sign up with them. Many people get home warranties primarily for appliance coverage, but if your appliance is new or still under the manufacturer's warranty— which is often the case— Choice Home Warranty will not cover it. You end up paying a premium along with service fees, and when the cost to repair exceeds a certain threshold, they decline the service. This practice should be illegal, but unfortunately, corporations often make their own rules in our country.

Our experience with the warranty company and technician was great! Choice sent a technician out in less than 24 hours and then the technician fixed the problem. The technician was respectful and I was surprised that Choice was able to get someone out to my home as quickly as they did.

The technician arrived in the morning. He was efficient. Probably the most efficient we have had. Had the parts with him and fixed both the washer and dryer on the same visit. This has never happened. Usually the parts are ordered and a repair visit a week later. Needless to say we were extremely happy!

The technicians arrive. They were very courteous and polite. They got it done quickly, considering how long it took for me to get my contract straightened out with the warranty company outside of that. They were very professional and they were in and out and got my heat running which I’m so thankful for it was something very minor but they came out quickly and I’m truly appreciative of it.

He is always positive, clear about the issue and quick to resolve it. I love when he’s our technician. He is trustworthy and will do the right thing. He has come to our house to fix the furnace and the a/c. I trust that he will be straightened. Each time he has resolved the issue, fixed the problem and got the system back working.

Choice Warranty always get the job done because every time I call they fix what I need. I will always refer Choice Warranty to family and friends. I have had choice for three years and they are the best. Choice Warranty prices are cheap and they always have great customer service when you callm

Mr ** was both helpful and informative. Answered my questions fully so I could choose which plan was best for me. Also offered alternative plans which would save me money but my budget did not allow me to take advantage of these offers. Mr ** also informed me of the refer a friend plan

T&T Plumbing was great! He called ahead of time, was very polite and professional. Showed up on time, was clean, wore booties so he didn’t track anything in and had my garbage disposal all fixed and changed out in under 15 mins. Was a great experience and I highly recommend their plumbing services. I’ll request him in the future, if possible. But hopefully, I won’t need to.

The door opener stopped working. I contacted Choice online and they responded the next morning with a time and name of the person that would be out. The contractor that came out was wonderful. He diagnosed the problem right away and replaced what was needed now all is good. He was a pleasure to deal with. 😎

I got another 3 1/2 years coverage. She was very helpful when I was trying to decide between getting just 1 year or more. And in the end... I went with 3 1/2 years. No doubt...she gave me confidence to get the longest policy possible. My only problem with Choice in the past was them finding a Tech close by due to my rural location. I hope this has improved.

My appointment was scheduled for 11:00 am to 3:00pm. I received no updates until I reached out at 2:10. I called back at 2:30 pm and all the dispatch said the plumber is running behind. At 4:30 pm, still no plumber so I called dispatch again. The plumber is going to be another 30 minutes plus 15 minutes to get to my house. Please do not ever use this plumbing company again. They wouldn’t send another plumber and offered to reschedule the appointment the next day. Horrible customer service. My inconvenience for waiting all day isn’t good customer service from Choice Home Warranty or this terrible Plumbing company.

Very, Very fast service. He went right to work and did not stop until he finished the job. Tech was well versed and a pleasant person. Quality, Wonderful and very polite. I would like you to use this company and not the previous company you sent out to repair the door.

The Choice Home Warranty is the worst appliance warranty, they have so many lawsuits! They mislead me to purchase this warranty, and according to them, they made it sound to be a great one! They claimed their prices were unbeatable compared to my actual warranty. But 6 months after I purchased their warranty, my refrigerator stopped working properly and the nightmare began! First, they found excuses not to pay, they send an unprofessional technician that didn’t make an appointment with no identification or business cards and who also was not knowledgeable with this type of refrigerator. He told us that it will take a few weeks for the part to arrive and he will let us know as soon as the part arrives.

Dear Choice Representative: The technician was professional and actually earlier than schedule appointment. He assessed the problem and received approval (Thankful) and repaired the system promptly. I had heat again!! Thank you Choice Home Warranty! We really appreciate your assistance! We were so happy to have our heating system restored. All the best, Ms, **.

Choice Home Warranty has always been prompt in responding to my service calls. They even allow me to use my own service repair company for repairs to my pool pump, which is very helpful since they are familiar with my system. I would highly recommend Choice Home Warranty, their rates are very competitive and their service is great!

Technician properly resolved the issue with my refrigerator replacement water filter. I could not properly install the filter trying for over a two week. The only thing I have an issue about the technician had a language barrier. Other than that my water filter is now working and I know how to install it correctly in six months. However, I had to pay $75 to learn how to properly install a replacement water filter. Also, the technician was scheduled for 1/20/25 but showed up on 1/17/25. I was surprised 😮 they showed up two days early. The good thing was I could get filtered water again.

Our furnace went out on us and I started a claim online. We had a technician come out and he not only got my furnace going again, but he also found a blower motor, that pushes not only the unburnt natural gas, but the fumes up and out of the chimney was going bad and it's got to be ordered in. Thank you for the speedy service.

It was very easy to file a claim online, it took me just a few minutes. The appointment was scheduled quickly, and the work was done in a timely manner. Communication between the repair shop and myself was excellent. A part needed to be ordered and I was told about two weeks, but the part came in just a few days. They even showed up early for the repair. Everything went very smoothly.

CJ fix it. Repairman came out and evaluated our dishwasher and microwave very quickly. CJ and his assistant were very courteous, very professional. They came on time and were able to quickly evaluate what was causing the problems with our appliances and in turn get quick feedback from CHOICE Home Warranty for authorization and approval for payment.

My furnace failed on Wednesday,1/15, and was reported to Choice Home Warranty on 1/16 at about 2:30 am. I expected to get a technician to respond within the advertised 24-48 hours. I hired an outside technician who immediately diagnosed the problem and send all the info to Choice Home Warranty on Thursday,1/16 around noon to expedite the repair by defining the needed part - the control panel.

My claim was handled promptly by Choice Home Warranty and settled immediately after the technician reported his findings. The technician was courteous and experienced in diagnosis and repair of my appliance brand. This was a seamless transaction and I would recommend Choice Home Warranty..Great customer service and I highly recommend Choice Home Warranty.

The technicians arrived on time and promptly assessed the issue with our system. They carefully checked and diagnosed the problem before reporting it to the Choice Warranty Team. The lead technician suggested replacing the faulty fan and requested preliminary approval. The team quickly approved, allowing the technicians to replace the fan and successfully resolve the issue. We greatly appreciate their efficiency and professionalism in fixing the problem. Thank you very much!

Recent purchase, will not become active until February 20, 2025. Easy purchase at a reasonable price will reserve recommendation until I have to file a claim. Plan has a high percentage of recommendation from clients, some negative reviews but probably from clients who do not read or understand the ins and outs of what is covered and not covered.

Had a light switch bad in the kitchen in was a dimmer that didn’t work and a GFI socket that plug in wore out so anything plug in would fall out. The electrician was professional and efficient, changed everything out in about an hour. Corrected some mistakes from when the light switch was originally installed. Thanks Virgil from ERIC Cs.

My first time using Choice Home. I was reluctant as to how this would work. I initiated the claim on Sunday immediately received a confirmation, shortly after received an appointment for the next day. The technician Jason communicated prior to his arrival. He was knowledgeable, friendly, and fixed the problem which required a part replacement. Very satisfied. Highly recommend.

I put in Sept 2023 when my dryer stopped working. Only now after the 1st technician couldn't be found and you told me I could hire one myself, which I did. You didn't like their diagnosis so you said you would send me one which did not show. I had to put in a new order again and pay again for them coming out. Finally, today, another technician came, which I paid again, finally did something and actually had the parts to repair my dryer so it finally works. At least after waiting for 1 year and 4 months, he actually fixed it. Hanging clothes for over a year in a valley that rains often has been a pain. I also opted out to receive a chk for my washer since they could not find the part to repair it. I was promised a chk so I will see if you finally have it ready for me. I don't understand why you just couldn't give it to me then.

Derrick arrived as planned, and quickly discovered the issue. Although the freezer wasn't working, Derrick determined the "brains" just needed to be reset. Following the unplug and plug back in, the freezer is working again. A very simple fix, yet Derrick figured it out, performed the reset, and all back to normal. Thank you.

I called Choice Home Warranty because my knob on the microwave was not working which seems to control the oven, etc.… The technician who came from GE was a fine young man and checked it out… I was told by him that they do not make the parts or panel For this brand any longer... (GE) but he would get in touch with choice Home Warranty and they will get back to me within 72 hours… This was last Thursday… I got no email, no text, no nothing… I called today to request the response from choice Home Warranty and I was told by a young lady that my claim was DENIED! And to look in my spam folder for an email… She said it was because of normal wear and tear....

Plumber came out, looked at water heater and got it up and running within ten minutes, very knowledgeable and courteous, plumber was well groomed and uniform was clean and neat. Spoke with office to make payment smooth transaction, boss and secretary were very pleasant and courteous on the phone. We should have hot water within the next hour or two, thank you Choice Warranty again for having good contractors. Have a blessed day and stay warm.

I have only had good experiences with every technician that has been sent to repair my appliances. The customer service representatives are friendly and courteous and knowledgeable. The price I paid for this service was very reasonable and I have recommended Choice Warranty to others because of the price. You can not beat it.

I have not used Choice's services as of yet but this is a review of the Sr Account Executive Allajah I spoke with while signing up. He is very personable, attentive, and knowledgeable. He is an asset to Choice and I hope they know he is an exceptional employee. I am coming from Select Home Warranty, one of the worst home warranty companies, I have ever used. I can only hope Choice is as good as they claim, at least we're off to a good start after speaking with Allajah.

I am coming over from American Home Shield and was wondering if I can get any additional discounts and was told only if I paid for a year would I get the 1 month free and I could have no more discounts. I feel I should get something for signing up. I am a senior on a fixed income.

The technician that did the repairs was very professional, friendly, and respectful of property. His name is Julio. He called prior to his arrival. Very conscious of his workspace. Cleans the area and explained the repair. Would definitely recommend this technician and company. Thank you Fix Smart and Choice insurance.

Our tech Steven was amazing. He told us what the problem was and gave us a timeline of how long it will take to get the part and what to do in the mean time. I am hoping that when the part comes in that Steve will be the tech that comes out to fix the furnace.

Excellent response and service. Competent in all respects. Would recommend to family and friends. Easy to contact online. Quick response to my renters' situation. Excellent interaction with the technician. Options explained. Request for authorization approved quickly. Am awaiting the installation of the new radiator at my rental unit. Good service considering the extremely cold weather that we are experiencing here in the mid-Atlantic states.

I have had very good experiences with Choice Home Warranty. The systems that they cover are excellent. The only complaint that I have is with plumbing. As a nonprofessional plumber, I am uncertain what Choice Home covers or considers wear and tear. The policy is not very clear, and when I reached out for more info I could get through for clarity.

Has on every call, worked to get a resolution to my call. I had a issue with one of my appliance and they sent a certified technician who diagnosed and gave a great explanation of their findings. CHW offered a replacement since the part was not available. I am waiting on the final process to be completed in order to receive the replacement.

The Representative Lydia was unable to provide an increase to the $300 that was offered for the broken gas range, however, she showed genuine interest in assisting in finding a replacement within the price range. I am able to switch from a Lowe’s gift card to a cash offer. This will allow me to shop for the offer that’s within my budget.

I was charge twice on my credit card and I call them and they refuse to credit me back. I tell anyone do not do business with this company. Do not do business with people. They are scam. Be very careful with them. I'm trying to submit this and they not letting it go through.

I just filed my first claim with Choice, because my furnace is out. A technician (he was great! 10/10) came out & was diligent in finding the issue. Unfortunately, it took him 3 trips & replacing 3 different parts, which took about 5 days total. When he left Friday afternoon, the furnace was running. Sometime during the night, the furnace kicked out again, and I woke up to 56 degrees in my house. I tried to contact him, but being a weekend, I couldn't get a hold of him. I contacted Choice, to get a different technician assigned, and was told 'that's not the way this works'. I was told Monday at 3pm was the earliest appointment.

First call great… Still no dispatch for hot water tank replacement. Called the 16th. No hot water is a pain! Lol…. Thank you for all you do. Looking forward to a hot shower with a smooth process along this journey. Will follow up upon completion. Hopefully sooner than later! Jury still out.

Terrible, after 10 days and 75 dollars for pre inspection fee, we finally called a local company and paid for it ourselves. We could not use our toilets or water the entire time. We were not refunded our 425 dollars because we did not wait another 2 or 3 days for authorization.

They came and check my problem and ordered my part. When the part arrived they came back and installed the blow motor that was frozen and now I have HEAT HEAT HEAT thank GOD. The repair man did an excellent good. The company you requested did a great job. I would use them again if I have and more problems.

Had new HVAC system installed by Choice Home Warranty company selected shop and the AC is working great >However when we needed heat there was none. Choice Warranty sent out a different company tech and now we have heat. Choice home warranty was very prompt on getting a tech here and resolving our problem. Much appreciated. Thank you.

On Jan 1st my refrigerator stopped working, I called Home Choice on the 2nd. I was told there was no repair person available at the moment. A repair man came on Tuesday the 14th, very nice man and did what he could until a part came in that was needed, He was fine, but the wait of two weeks plus another week for the part to come in was just too long without my refrigerator.

Choice Home Warranty finally was able to find a quality company to come out and fix my unit. They came out, knew the problem and had my unit up and running in 30 mins. Hoping the future we continue to get qualified people to come fix our issues. Thanks Choice Home Warranty for meeting our needs and taking care of our home.

My husband sent them a message online when our heat went out and they promptly responded. They had us set up with an appointment with a local heating and air business right away. They sent them the details and CHW approved the service and we got heat back in just a few days. I appreciate their concern and promptness.

I recently purchased two Choice Home Warranty policies for my homes, and the experience has been excellent so far. The process of selecting and setting up the policies was simple, and Felipe, from the customer service team, was helpful and professional. It’s great knowing that my homes are now protected, and I feel confident in the coverage provided. I highly recommend Choice Home Warranty to anyone looking for a dependable option for their property.

My tech was great. Your company is another story. You denied my claim to replace an icemaker part. I called your customer service to cancel my policy since 1. there was no reason to deny the claim 2. You have no one in the Prescott, Az area as a tech and had to get someone from Las Vegas, Nv to cover claims. You sent an email stating I could find my own tech and get reimbursed.. That’s part of why I pay you for my policy. It’s your job to find someone, not me. So in order for you to cover the claim I had to call to cancel my policy. If this happens again I will cancel. I have a rental property with another warranty company and I have never had an issue with claims.

The company that resolved our electrical issue was fantastic. I would recommend them as outstanding. Very curious and professional. Came two days before the initial appointment. Solved the problem quickly. If I had another electrical problem, I would hope they would be the company that would be dispatched to my home. Just fantastic.

We were very happy with the experience. The technician who was sent by Choice, was extremely professional and solved the problem quickly. Because the freezer could not be repaired, Choice offered a cash settlement, which we accepted. The only reason we did not rate the experience at five star, is because the cash settlement was calculated on a wholesale price and we had to purchase a new unit at a higher retail price. Otherwise, communications were very good and everything was done in a timely manner.

I called and the agent assisting me was very helpful, knowledgeable and courteous. He gave me the information that I needed and told me what to expect. I want to thank him for his professionalism. Choice Home warranty must have an excellent training program and acknowledge their employees that are outstanding. Thank you.

First service call I made for gas furnace I got no appointment set up and had no heat so I cancelled it and called someone else. I had to replace the furnace because it was not pre authorized by them, I did not have to wait 24 hours and furnace was put in the next day. I have a rental that this man does the PM on and have dealt with him for years. I have inlaw suite that is heated by electric. HVAC. It froze. Literally. Ice covered the sides and although it still heated it ran constantly. Choice sent someone out and a part is ordered. I don't know when part will be here. Elec. bill is over $300. So have turned heat down. on to keep pipes from freezing. Tech. Was very nice and will contact when part comes in. However we do not know then that will be.

My dishwasher was working when he left. I appreciate companies that carry parts so you don’t have to wait another length of time. Appointment time was a little later than I was initially told. However that is understandable since they have no idea of what caused the problem and can’t control the time to repair. I happy with the service.

Water pump quit working on Saturday. Called and made a claim on Monday morning. Lady was very knowledgeable. Found a service repair. Made appointment for Friday. Technician called. Said he be here by 12. Was on time. Fixed the pump. Cleaned the washer. Put back in place. Technician was Knowledgeable and respectful when he arrived. I would tell everyone to get a home warranty with Choice home warranty. Their service is fast and their team is there to help you in your time of help.

The technician came to my house and diagnosed the problem. Apparently there is a broken water valve. I am extremely frustrated that this issue cannot be fixed because apparently it is also an ice maker issue that is supposedly under Samsung warranty (although I called Samsung and my warranty is already expired).

The contractor who was assigned to make my repair was exceptional. He explained the problem and how it could be resolved. He explained the process and assured me that he would get me up and running. He was courteous and professional. The problem need the warranty company to authorize the repair but he returned the next day with the same great attitude and work ethic. Although, he had to work in the frigid outdoors, he remained professional. This contractor is a credit to Choice Home Warranty. I am new to this company and I have already recommended it to my brother who signed up on this month. I am happy with my service thus far.

It turned out that our repair involving the cables was not covered by our warranty, but the repairman checked the whole system and after repairing the cables alerted us to the fact that the rollers (original to the system) were badly worn and he replaced them. The cost for his service was very reasonable and we were so glad to have this done. Having Choice Warranty was still very valuable, because they got this service scheduled for us pronto. Good Choice!

I am writing to express my deep disappointment with the service I received regarding my recent claim. Despite repeatedly explaining that this was an emergency, no one contacted me back, leaving me feeling neglected and unsupported during a critical situation. I have always been a loyal customer, ensuring my payments are on time and trusting your company to be there when I need assistance. Unfortunately, this experience has shaken my confidence in your service. I urge you to address this matter immediately, as it is unacceptable for an emergency to go unacknowledged. I hope to see a swift resolution and a change in how such situations are handled in the future.

Choice Home Warranty has provided me good service until recently. They are refusing to pay for parts to replace a covered appliance. They are calling parts normally replaced with the same type of part (hose, valve, catch pan, etc.) modifications which are excluded for coverage. This amounts to deceptive language since a modification is a change in design. The service company told me that all they are covering is the delivery and placement of a replacement (new) appliance. The charges not covered on a water heater amount to almost the purchase price of the water heater.

Called to get warranty started, got ahold of someone I couldn't understand. I tried to explain I had someone to fix it that was in network with them. They said they couldn't change. The place they recommended had a 3-star so I did not want those people. He finally canceled them and set me up with someone else after I told him I had my own place in network with them. He was really loud and bossy so I hung up. Called back and got lady who took care of everything without the attitude. The service I got with Aiken Augusta Garage Door was at 5 star. Service I got from Choice Home Warranty was a 2 star to start with then was a 5-star.

Telephoned Choice Home Warranty 01/16/2025 at 5:00 am my furnace went out, no heat, by 8:00 am I was emailed First Class Air LLC was going to be at my home that same day. By 1:00 pm Westin from First Class was at my home and was very polite and professional. Repairs were done and Westin took that extra bit of time to explain to me what was done. I really do appreciate. I can honestly say I was ready to cancel my home warranty with Choice because of a few bad experiences in the past, not now! Thank you..

Employee was very helpful and explained what to expect next and answered my questions and was told a confirmation would be sent to my email. I explained that my water dispenser was not working on my GE refrigerator but I could hear the water running but could not see where it was coming from

Technician was very professional, friendly and courteous. He arrived at the appointment on time and resolved my issue in 30 minutes. I will definitely use this company again. Before he left, he let me know that if I had any problem with his work, please call him. I felt like he really valued me as a customer and made me feel like getting my problem resolved was his main goal.

Choice Home Warranty has been outstanding in their service and honoring their contractual obligations. I’ve been with choice some warranty for several years and have never had a problem with them. They were very courteous and knowledgeable, and all of their telephone calls with me. I would recommend this company to anyone because of their professional service and knowledge.

Andy was great at figuring out what was wrong with my fridge and fixed it right away. Andy even able to look at my dishwasher and tell me why my counter was getting so hot when we ran it and told me how I can fix it. Andy is a great asset to your company.

A Team of Two Technicians from Dan River Heating & Cooling Company, arrived at my residence after 8: 00 AM today. They were Punctual and very Professional in performing their assigned tasks. They completed their work within four hours. Delighted and very satisfied with the high standard of work done. This Company I would recommend to any one and would wish to retain them for future service.

Derek from GE was very professional and knowledgeable. I was given a heads up on his arrival time and he was prompt. We've had a noise in our refrigerator on and off and he advised us what the problem was. It was great having a rep who knew about the appliances he was servicing. Thank you.

The representative was very friendly and efficient. Took care of my claim immediately. The representative explained everything thoroughly and walk me through the steps for the repair. She gave me the name of the company that would be coming and I immediately received a confirmation email. Great service! I have used Choice Warranty for about 7 years and the service has always been great.

I bought a Choice Home Warranty policy because they were shown as one of the best online per Forbes. They are so wrong. Our heater went out over a month ago and I still have no heat. Technicians won't come out because they are owed money from past jobs that they have not been paid for. The last technician that they assigned would not even come out to my house because they are owed over 12,000.00 in back jobs that were approved. The owner said that they won't allow them to use original equipment parts to do the job right. There is still snow on the ground and we have lows in the teens and highs in the 30s and no heat for over a month is unacceptable. They say I can use their reimbursement system, REALLY, YOU JUST HAD THE OWNER OF AN HVAC COMPANY TELL ME THAT YOU OWE THEM OVER 12k DOLLARS!! ARE YOU KIDDING ME???? I have worked with many warranty companies and I have NEVER seen anything like this.

Jhonatan is efficient and easy to work with. He was friendly and made the purchase of the home warranty easier. He assured me that when we sell our home the policy can be transferred to the new owners. I’m hoping that the process of using the policy, if and when necessary, is as easy as the purchase.

When I needed help with a plumbing issue in my kitchen, Choice Home Warranty found a reason to deny my claim and called it a 'pre-existing condition'. Useless coverage, don't waste your money and get a good home insurance policy instead.

The Gentleman got to the point. I was interested in what he had say about the policy. I was satisfied in how he address the policy. Now you have me as a customer. He has my Five Stars. I will be talking to my friends and family about Choice Home Warranty And how polite and professional on the telephone. Your employees Are.

When given the amount of our claim it was considerably low. I initiated a response that I was not satisfied with their amount. Then given a case manager who increased the amount that was more acceptable. Why wasn’t this offered in the first place. Had it been I would have given them a 5 star.

It was easy to submit claim. Choice scheduled needed service. Follow up was with service provider. Provider worked with me to reschedule due to another appointment conflict. He arrived within window of time and when he found problem said it was just what he thought it would be. Repair took only a few minutes.

The technician ordered the boards from Whirlpool which were delivered promptly. Choice decided it was a better idea for me to buy a new one with a Lowe’s e-card. However the card was for $343. Cost of washer at Lowe’s is $49* + hauling old washer at $50 + installation kit of $37.. Not including $87 for three year coverage the balance would be $385. Am 87 years old living on a social security and no credit cards. I do not have the funds to do what Choice decided. I went ahead and called the appliance repair company to go ahead and install the parts (boxes sitting in my garage). Very dissatisfied..I changed from AHS to Choice this year after 22 years with AHS and this is my first repair request ..Awful experience. I paid in advance for three years with Choice or I would change back to AHS as I have never had this kind of service with them.

This being my first time with Choice the experience was quick and easy. I was able to speak with an agent that walked me through the steps and helped review my new policy. I was then able to go online and create a claim. Response was within a few hours and service was done next day.

Have one problem with Choice. Kintex Plumbing in Houston was selected by you to resolve my hot water heater problem. Got an email from Choice saying my appt was two days later... Friday the 27th of Jan. Kintex contacted me on the 26th to "make an appointment", I said I already am looking forward to seeing their man on the 27th. They said "Choice always does that." We have no one available on the 27th, earliest possible is the 28th. This screws up my schedule. Kintex says Choice always does this. They have no idea what OUR schedule is, they just pick a date out of the air. NOT GOOD CHOICE!!!

Choice Home Warranty has been very good when it comes to claims. I will pray that we continue to work together and I’ve told several friends about Choice Home Warranty, they have them to thanks, Choice Home Warranty, keep up the good work. They have always taken care of all of my claims when it comes to repairing problems at my home.

Hello - once this contract expires, we will never use your service again, and we will recommend the same to any friend who’s buying a house. We have zero issues with the technician. Your policies and service however our embarrassing. Every time we call you out to take a look at something you insist that because it’s functioning, even though there may be something obviously wrong, you won’t repair it and you won’t replace it. On Wednesday someone was out at a property that we have. The washer/dryer was making an unbearably loud squeaky noise. The technician went out, looked at it and said it would be a $1300 repair. When he filed the claim with you guys, it was immediately rejected because it was functioning. If there’s an unbearably loud squeaky noise, obviously that’s not normal which by definition would mean it’s not functioning normally.

My technician was excellent. He was very professional and arrived early. He helped talk me through all the options to help repair my furnace and showed me how to make sure I had heat until my new furnace get installed. He also helped show me new options and helped improve my house while he was present. He arrived with correct tools and countless years of experience!

Very detailed. Very professional. Listens. I look forward to the work today they do on the plumbing. Thank you. Kind. Very informative. Very supportive. Kind. Professional... friendly. I am thankful for this company.

I had some heating issues, service professional from EMS home service was right here on the given time and resolved the issue so fast. He was so courteous and it was a hassle-free service. Thanks for your help! I have been using Choice for several years, so far so good.

Crosswind Mechanical did great knowledgeable and professional. Was able to come out early the next morning to check our heating system. Explained how everything will work and got the work approved and was able to get the part and fix same day. I would recommend them and also keep them as a contractor for this warranty company

I called Choice Home and I had a repairer scheduled and the contact information sent to me. I called and requested an earlier date and it was rescheduled. Antonio did an excellent job, it needed a part and went and got it and fixed the machine. It is working very well now. Thanks so much!

The Technician find the problem and got the parts he needed to fix it. The Technician done a great job and if anything goes wrong again I would like him to come back. Thank you for recommending someone to do the job. I will let a friend know about the Technician profession.

Scott was great, he showed up on time, he knew exactly what he was doing and showed me what went wrong. He was able to easily fix the problem, explained what he did and he put everything back to better than he found it. I’d use him again for sure and would feel comfortable referring him to friends and family.

The repair men were very courteous, friendly and professional. I would highly recommend DOORPOSH to anyone!!!! They were very patient and very helpful with all my questions and cleaned up any mess and left my garage looking as good as new. Not to mention my garage door works perfectly now... Couldn't be any happier.

It’s incredibly disturbing to realize that Choice Home Warranty, nickel and dimes you for everything related to a repair because they cover practically nothing. I have a dead water heater and it’s still costing me $805 out-of-pocket because they’re literally not covering anything associated with actually installing it. On top of it, the quality and brand that I’m expected to get will be subpar. They do not care to install and spend the money on quality equipment.

The plumber did an excellent job. My issue is with CHW. I needed a valve replacement and was told it was a preventive/maintenance issue. The valve problem could result in extensive water damage to my basement if not repaired. This is how you treat a long term customer. It appears that I have no alternative but to pay out of pocket.

The repairman assigned to my claim did an excellent job repairing my dishwasher. Francois was very professional and showed up on time and completed the work quickly. I am very pleased with Choice Warranty. The monthly premium is very reasonable, as is the $75 service call fee. In addition, the coverage is very comprehensive. The prior homeowner warranty company I had been using was much more expensive and provided less coverage.

Wondeful experience, you kept me informed of who was coming to my house. They were very professional. Choice Home Warranty is an EXCELLENT company!! You guys were on it from beginning to end. Thank you, you assigned someone quickly and my AC was fixed in record time!! I would highly recommend you to anyone I know. Thanks again for being a great company.

My furnace went out first of winter and they were quick to respond and get it fixed before the precinct cold hit. Great customer service. Furnace people were great and very professional, even though I had to pay a co-pay which I did not mind. I also recommended them to my niece and her husband who had just bought a home.

The technician was very knowledgeable. He quickly solved our problem with one of the home heating unit. He also had the required part with him. Once we placed the complaint we got appointment for next day. The technician gave a 4 hour window to come to visit, so we had to wait longer time.

The technician was professional and thorough. Choice on their resolution was way below acceptable. When they can’t repair a unit, they should offer cash preferably or a replacement discount good at any store, not just Lowe’s. Lowe’s was out of stock on the better quality washing machine we have decided upon and didn’t know when to get it. Home Depot had the product immediately at the same price as Lowe’s. Additionally, it should not take 30 days to get said gift card. You are riding your customers' backs. Two distasteful policies.

Your repairman came, sent in I need a new water heater, you rejected his opinion, took him off the case! I hired another. He says they don’t make parts for this water heater! I’m without hot water for over a week! I need this approval asap. I can’t work with no hot water!

Although claim was denied and I thought I was going to be left hanging CHW called me back and offered to help me with my issue. I am very pleased that CHW stood by me and gave me such a kind representative Lakisha to work with me.

LaShante was amazing. I know it is not easy the Home Warranty business, contracts and legal jargon, but La Shante explained to me with simplicity, more importantly with genuine care and concern for my situation. Customer Service is a hard job, Either you care or you don't no matter where you work and La Shante clearly cares. You have an employee that should be recognized for that as simple as that sounds. Thank you again for restoring my faith in Choice! Maria

You set an "appointment" for the company you referred to us for TEN DAYS after we called you. TEN DAYS for the leak to keep leaking & the problem to get worse. We called a LOCAL plumber (yours was NOT LOCAL) and it was fixed the next day. You were NOT HELPFUL AT ALL. We do not understand why you cannot seem to find a local company, no matter what kind of home issue we have.

According to contract light fixtures are covered. I had a hard wired pendant lamp that the wiring had shorted out and burned the socket. The technician was OUTSTANDING, but could not reach anyone to give authorization to approve the claim. Why send someone out if no one is at home office for technician to get approval. That was poor. Note, the technician that came was GREAT!!

Technician was professional and friendly. He came early and took his time to make sure everything was neat and done properly. We asked for a few extra items and was not sure if we were double charged because of invoice clarity and claim clarity. Case manager was helpful in determining that information.

On New Year’s Day my oven quit working and gave an error code on the screen. I filed a claim with Choice Home Warranty that day and had a service provider scheduled 2 days later. I couldn’t ask for better service. Just prior to the service appointment I rechecked the oven and it worked with no error code and I contacted the service provider. They rescheduled and asked me to recheck the oven. It is still working without problem.

I had another home warranty plan for over 20+ years, when I needed help 2 years ago they gave me a hard time. I switched to CHW last year and they have been nothing short of awesome providing the best customer service and fast response to each call for service!

I have had nothing but issues with Choice Home Warranty. I have a frozen pipe in my house and am denied the claim. I had an AC issue in July (JULY SUMMER HOT) and waited over a month for you to fix the problem. I will NEVER buy another policy from Choice again and will tell my entire network about my experience. Horrible horrible horrible. Please tell your sales team to stop calling me. I will not be renewing my policy in March. Never again....Worst company I've ever worked with.

He came. He look at the situation. Right away he knows what was wrong and fix the problem. This was a real professional knowledgeable of his job. He came in with his shoe covering while I had mine in my hand to give him. Not many worker come with their shoe covering while coming into my home. Thanks for finding me a new respectful person.

First time home buyers. It was given to us by the sellers. Technicians sent out for our area are NOT BBB rated. Requesting a vendor reassignment can delay services further. All technicians that have shown up want to sell us something. Garage/ old system newer units are better. HVAC/ dirty filters & gave us more silver tape. But, didn't conduct a thorough safety inspection or estimate on what should be repaired/fixed just told us no leaks. A/c he replaced the condenser but didn't do anything else. So, if other companies provide licensed technicians this is not one of them.

On 13 January 2025, I noticed the pump on my in ground spa was leaking. I notified Choice Home Warranty and they arranged for a repairman to come out the next day. He called and we arranged a time for him to show up. He arrived the next day right on time and had the pump repaired in less than an hour. Great service CHW!!

Pretty much aligned with coverage and quick contact with the vendor and very smooth service. I’m looking forward for future claims that this could be the same service. This is my extended time frame and first time frame it was ok. But new service or contract is pretty good.

Choice Home Warranty deserves more than five stars because the professional people they sent are amazing and very knowledgeable, great experience. I really appreciate how much you worry about your customers and how you treat them professionally. I submitted a claim and they sent a technician on the same day which I had never seen before. He was a great person. Very familiar for what he was doing. I am very satisfied with the job that was done. Thank you so much.

The technician was prompt, pleasant, and knowledgeable, not just about the dishwasher, but also in terms of what I should expect from the warranty company. This was a second company that had to come out due to the lack of communication from the original company that was dispatched by the warranty company. I appreciated the service. Wish the warranty company had dispatched this company in the first place.

I have been a customer with AHS for over 15 years. I recently had a water heater needing to be replaced and had to pay a total of 860.00 out of pocket. This expense was on top of a monthly fee of 92.99. I was offered a wonderful coverage with this company and accepted it as a senior citizen. Thank you so much and I look forward to a long-lasting relationship.

This was my first and hopefully the last claim, the home warranty is a great safety feature but breakdowns are never fun. The wait to get a plumber is long however where our home is, it is difficult for a company to get to due to it being at least an hour drive. The find your own contractor was perfect.

The letter I received from Choice about approval to replace my broken disposal was very confusing. The subject line was correct, but the body of the letter stated that my air conditioning unit was approved for Richard to repair. That did not make Choice look good. If you use a form letter it should not state a specific item unless it matches what the claim is for. Richard did a great job.

Your people (not the repair company) insisted that we replace our $6000 Viking oven with one they found for $675 rather than spend $775 to repair a broken over control unit. This is a scam proposal. We will look for another warranty company. Your only goal is to get away cheap and get out of any future repairs for our oven. I was not allowed to talk to the person who made this technical decision but only your claims adjuster who had no power to help. I will give you bad reviews everywhere I can and I will consider a small claims suit. Your process that insulates your customer from any discussion with the person making this decision is deplorable. When I called to your customer service I was just transferred back to the same claims person who could not explain and justify this decision. I see that you do not have any customer service at all.

I have only done the first step to getting my Dishwasher repaired. I must say the scheduling was quick and easy. Sadly the repairman was just here, the part I need is no longer available!! What do I do now!!?? I have only done the first step to getting my Dishwasher repaired. I must say the scheduling was quick and easy! Sadly the repairman was just here. The part I need to repair the dishwasher is no longer available. I am attaching the photo of the repairman's scene.

"Choice Home Warranty denied my furnace repair during Christmas holidays when temperatures were below freezing. My blower motor failed - a common wear and tear issue. Despite having a licensed HVAC technician provide written documentation that this was normal wear and tear (covered under warranty), they denied coverage claiming unproven "pre-existing damage."

When our washing machine broke down, someone came out and assessed $250 to fix it. Choice warranty said they will not fix it but I can replace it. It’s an older washing machine, but it was a top-of-the-line washing machine. They are only going to give me $350. You cannot find a used washing machine for that price let alone a new washing machine for even half that price. So for me to buy a new washing machine, I would have to pay full price for the washing machine, which is about $1000, and I will receive a $350 check from Choice warranty in about 30 days. 👋🏻

I called Choice Home Warranty about my dryer and received an instant response and updates throughout the process. I really appreciate that! They dispatched a service repairman out and he was very professional and solved the problem. I would like to recommend them to family, friends and everyone! You won’t be disappointed. Break downs will happen and you need a company that will have your back at a time of an emergency.

Hot Water heater was making a loud noise, dripping water from a connection on top of the unit and heavily dispersing water from the outside pipe. My only complaint is that it took three days for a technician to be dispatched for the repair. I also had to contact a supervisor because after the Tech had completed and tested the repair, he was instructed to remove the new part and replace with the old, defective part.

Prohands LLC showed up within the appointment scheduled time.. The technician (Javier) found the issue within mins. and explained what had to be done to return the Pedestal Style Sink back to full function. He did a great job! Left the area clean and dry. Thanks to Javier and associate..

Tim did an excellent job repairing my washer. He drove through rough weather to reach me and had a great attitude. I am more than satisfied with the work and the customer service. Thank you for handling my claim in a timely manner. This has not always been my experience with Choice.

I've had a home warranty before on my house and it saved me a ton of money, it was the best thing I ever did for My house, it covered my air conditioner, my water heater, my pool pump and motor when they all had problems, I was so grateful that I had the warranty when this things happened to me.

It sounded like email with information was already sent but did not receive it. I have no contact information to reach company and need to be able to provide mortgage company proof of coverage. Otherwise transaction went smoothly. Speaker was knowledgeable and pleasant. Need information on how to make a claim if needed.

The young man who came to service my issues was very polite and helpful. He did all he could to help me. It was smooth sailing. I'm thankful for Choice warranty. Would recommend to everyone. If you don't have a home warranty get choice. He explained what he needed to do and also what he couldn't do. Thank you.

The service tech was very good. He diagnosed many problems in the clothes dryer. He told me it was over 10 years old. I am living here 2 years. He couldn’t fix it on the location. I had to wait 1 day for approval. Which is acceptable. Then I got notified parts would take 5 or more business days. Then additional time to set up an appointment. With a family of 6. Going to the laundromat in 20 degree weather multiple times and for an additional 2 weeks was not going to work. Had I known it was 10 years old. I wouldn’t have wasted the $85 on the service call. I can’t see any valve in spending on this unit. Choice thinks differently. This was was first claim, which ended up to be a no claim. And when my subscription comes up in July. I will try another home service provider. I didn’t like this experience. The next carrier might be worse or better. But change is good when I have had an unpleasant experience. Thanks for trying