Choice Home Warranty Reviews

Techs are always knowledgeable and very efficient and professional! They resolve my issues well and are very friendly! I highly recommend Choice for home warranty service! The cost is reasonable when something breaks down and you need service! It’s also very easy to put a claim in online and they get back to me promptly!

McVey was excellent. They arrived on time as per their schedule. Service was far better than I expected. I would recommend them to any of my friends or acquaintances. Superior service, friendly and knowledgeable technician. This is the best company that has ever done repair work for us through Choice Home Warranty.

I had a problem with our stove, Choice warranty was quick about getting a technician out to see the stove. Customer service was very good and handled our issue with no hassle. After the technician did not locate the problem, again Choice warranty assigned another technician to check on our electrical box to see if that was the issue

Working with Choice Warranty has been some of the worst customer service that I’ve ever dealt with. How do they expect someone to wait two weeks when their appliance breaks down. And secondly, the gentleman can’t repair it so they’re gonna replace my washing machine. It’s going to take up to 30 days to get a gift card from Lowes for me to go purchase a new washing machine. I think I should have the choice where I’d like to go get my washing machine from.

My claim was denied because the tech was unable to remove a screw from the shower handle and had to cut it off to replace it. This took NO EXTRA LABOR TIME OR PARTS. My only choices were to either forfeit the $85 service fee, or pay in full for the repair. What's the point of having your warranty if something this simple will be denied?

I'm very pleased with the electrician you sent. He contacted me right away and set up a time and date for service. When he got here he listened in order to understand the issues and then got right to work. He is a Master Electrician. You didn't send just some handyman to fix the problem. That 's a big deal. Bryan did a great job!

My dishwasher began leaking and was not cleaning the dishes well. I submitted a service request to Choice and was set up with a technician. My technician, Joseph, was very professional and explained what he found and what his recommendation would be. I highly recommend Choice because of Joseph's excellent service and hope I get him in the future if I have any other issues. He was on time and courteous.

Great service!!! Very honest - Would definitely recommend him. I had fixed one of the problems prior to his appointment and he double checked to make sure no issues and he changed the work order to it was no longer an issue. Not many people would have been that honest so I am very pleased with his service.

The technician whose name was Kevin ** with USA Plumbing took time to explain everything in ways that was easy to understand. He was professional, friendly, knowledgeable, and courteous. I would definitely recommend this company. The sump didn’t require replacement but the testing and explanation of how it works help to put our mind at ease.

Filing claims has been made really easy! They have had someone assigned very quickly, and everyone I have worked with has been courteous and helpful! I have and will continue to recommend them to everyone I know! Getting a home warranty was the best decision I have made so far!

Figured out after the repairman called and said he was in my driveway, that your emails regarding my appointment date/time were going to my spam folder but still I feel if the customer doesn't reply to a scheduled appt, you should call to verify that the date/time are ok with them.

Contacted Choice Home Warranty regarding my leaking washer. A local appliance repair man was at our door later that day. He determined the cause of the problem, spoke with Choice and said they would contact us regarding the solution. The next day I received an email from the company. They quickly took care of the process to go forward with obtaining a new washer. Great experience.

He was a Professional, nice guy, and he did the repair quickly and well. He Could not have done a better job. He arrived right on time. He brought all the right parts and tools to do the repair quickly. I would certainly recommend them for future repairs. And I appreciated the prompt service that Choice Home warranty provided.

Alberto called me while I was perusing the Choice site and informed me of sale (better than internet) price. Then he gave me another discount, allowing me time to check online reviews -- a price which he was able to cut further because I committed to multi-year coverage (without committing to a contract) -- a good deal for a senior! Only 50 per year more than when I took out a policy back in 1990! Hope the service is as good as the sales pitch--they are reviewed as the BEST. :-)

I started online, but received a phone call from a representative, Tim **. He was very helpful and informative. He explained many different options and l decided which was best and am now a new customer. It was a very positive experience. I checked out the website comparing companies and felt this was the best choice.

Very happy with the service you provided. Professional and timely manner to take care of the problem. I like Pure Pool company. They provide me with a great service! The contractor took the kids seriously and reply fast and he came in a very timely manner. Z did a wonderful job. Thank you, Choice Home Warranty.

After waiting 4 1/2 MONTHS for Choice to notify a repairman (that justifies the 1-star rating), it was a surprise to discover that they actually sent someone competent. Jeff pulled out the dishwasher, inspected the hose I had identified as leaking, verified my opinion, had the proper hose in his car and installed it, adjusted the door, and ran a test fill, all in about an hour. Jeff warrants a 5-star rating.

We live in AZ where there is extreme heat. During the summer of 2024 our AC went out and the inside temperature was over 90 degrees. We opened a claim and it took almost a week to get a service tech out to look at our unit. In the meantime we ended up staying in a hotel for a night to get some relief. We also ended up finding a technician on our own and they came out the same day, diagnosed the problem and promptly fixed the problem. Our washing machine was making a loud rubbing sound and the unit danced all over the floor. Once again it took some time to get a technician out who never did diagnose the rubbing sound (which it still makes). Not only did he not diagnose the problem but he was a bit standoffish and rude.

If this is in regard to the phone call inquiry I had. The agent was informative and knowledgeable. I also used the call back feature and it didn't take very long to get the call back instead of staying on hold. My concerns were addressed. If this is in regards to CHW in general, I feel the service call fee is fair, I have not had the appointments yet I made claims yet, so I cannot speak to the service rendered.

I filed a claim TWO weeks ago with Choice because my washing machine stopped working. A technician was assigned to come out five days later. The technician stated the main electrical board was bad and a replacement was no longer available. He emailed Choice that information. I was advised that they would be sending me a Lowe's gift card in order to help replace my washer, adjusted of course for the age of the washing machine. I was also advised it would take THIRTY days to received said gift card! I am supposed to go THIRTY days without washing clothes? TOTALLY RIDICULOUS!!

I am really excited about your services as a new customer. The representative who assisted me, was not friendly and was really short with me. His attitude and demeanor I would rate him with 1 star. Customer service skills will either get you customers or lose potential customers for you. If I didn't like what you have to offer, I would not have signed up due to his attitude.

I am going to give CHOICE a fair shake. I have had a variety of issues with my current home warranty service. Their fees have gone up while their service and wait times has suffered. I tried one of your competitors, but after 20 minutes on hold, I decided to try your company. Joseph was knowledgeable and friendly. He added the well pump and septic when I asked about them. I only hope the service is as good as he claimed.

Contacted Choice Home Warranty for a claim on our furnace. Was making noise clicking off and on. Took a week to get an email stating that Choice was looking for a technician to come out. Granted it was 10-15* during this time. Finally got a scheduled date and time for technician to come out. Took a day off work for our 11:00-3:00 time allotment. No show and no call.

I opened my claim and received a response within minutes . A service provider contact was assigned with an appt for the same day. BME Services contacted me and advised I'd be their next appt. Within an hour they called to let me know they were on the way. Very professional, respectful and completed the job quickly. I was very pleased.

We have always been taken are of properly. They have, for the most part, have been quick and fair with there findings. We have never had a service like this and as we get older, we need some extra help and Choice Home Warranty, has been good to us.

I am very dissatisfied with the service. Reported no hot Water and they scheduled an appointment to LOOK at the issue the following Wednesday. That means my family is without hot water for 4 Days. Now they come to look at it and it takes another 24 hours to get approval for the repair or replacement. Another 3 to 4 days before the replacement can be found and another 2 days for Replacement. That's a total of almost 2 weeks before I get hot water for my children! Don't believe any commercials for quick service. All they do is apologizes for the inconvenience. Useless company! Find someone else.

Was not satisfied with having to wait 2 weeks for earliest service appointment. However, technician's service and knowledge were exceptional once visit on service call occurred!! Had the necessary repair parts available. I have been very satisfied the service received during my many years of CHW membership. Service is highly recommended.

I put in a claim and got a fast response and the following day a Technician came. I was impressed with the quick response and appointment!! I’m still awaiting a response as to how the issue will be resolved and when it will be resolved and it’s been since January 28th, 2025.

Technicians have been great.... It's been nearly 4 weeks we have been without a refrigerator.... Really frustrated with the speed to get a repair completed. Disappointing. I wish someone would come and actually repair or replace the refrigerator. Wonder how someone at Choice would feel if they didn't have a refrigerator for 4 weeks?

The tech came out as scheduled. Very professional and knowledgeable. He explained the scope of work and explained just how the refrigerator works. I learned some things I didn’t know. The tech also called ahead of time to let me know approximately what time they would be here. He left me his card in the event I needed any further assistance in the future.

Fast hassle free repair. Technician had a professional attitude. No gaslighting or rudeness. I had trouble with the heating system. The pilot light was working and the motor but warm air was not coming out of the vents. I do wish the technicians could not always have a window beginning so early in the morning. I work nights. It also concerns me that you were unable to find someone right away. Thankfully it was as cold as it had been. I appreciate everything.

Chris was in contact with me before he came and requested the information so he would have the new heater available. He repaired it quickly and said he would do paint touch ups on the ceiling but we told him we could do it ourselves. You have a good contractor in Chris.

B2U Maintenance was very professional and thorough. Working with Choice Home Warranty was stress free! I have been with this company for 3 years and I am glad I made this decision. Being a female we may often be taken advantage of when there is a home repair. I no longer worry. CHW is only a call away!

01.14.25 water heater stopped working. 01.28.25 the item was replaced, after two weeks w/o hot water, very cold in NC. CHW responded after claims to BBB and Chamber of Commerce. Execrable way to treat a customer.

The two men who came to see what was wrong with the washing machine were both pleasant and competent. They quickly diagnosed the problem as a faulty computer. They worked on it and got the unit running, but weren't sure it would last. We have washed several loads of clothes since then with no problems.

I am so glad I signed up for these guys. They have helped me out with a lot of repairs. Otherwise I would be broke! Came back to my house after it being tenant occupied and let me just say a lot needed fixing. Choice was there to help me out.

I had to reschedule my technician due to a snow day. I continuously called customer service to reschedule because roads were closed/impassable, but I continued to be told to wait until the end of the day. This was a frustrating experience that almost caused me to cancel my services. Thankfully, the technician that came once the appointment was finally rescheduled was terrific and restored my faith in the company.

Furnace (gas) was working fine and stopped working suddenly and wouldn't come back on. Called and requested Top Air in Phoenix Arizona who had replaced the AC in 2022. They came out and quickly diagnosed and fixed the problem. Choice is always responsive and easy to work with. I recommend Choice to friends and family all the time.

Technician appointment created without consulting or consideration for the fact that people do work. It would be easier for the customer to be able to set their appointment time for service so as to arrange around their schedule, not yours. Technician was late and instructed to call a different number than what is on the policy. That did not occur. The additional number was to the other adult at home during the time frame of the service appointment. The technician arrived almost an hour after the scheduled time frame even though I know that it’s an estimate.

Your technician was excellent. Very kind and very knowledgeable. I would highly recommend him to anyone having difficulties with the function of their appliance. He was very professional and a very good listener. I much appreciated his care and concern. He assured me that he would order the part right away and schedule the follow up appointment to complete the repair. Very satisfied. God bless.

Lee has been the best plumber that has been sent out, he was great and did a great job, and if I ever had a other plumbing issue I would definitely ask for him, hope warranty company keeps his company on board, so yes I will recommend Lee and his company to anyone who needs a plumber, Choice Warranty you guys have a great company right here. Hope they stay with your warranty company, and thank you Reya for your prompt response to my emergency. Great choice warranty company employee. Made sure to get someone out in a timely manner. Thank you again.

Is the first time I’ve used Choice. It was actually a good experience connecting and getting on. I was with another company that took away a lot of of war warranties from my house, I decided to change companies. It worked out well.

The customer service rep was very helpful and professional. My double wall ovens need to be replaced. Choice Warranty offered $674.00 for the replacement. There is no way I can locate any double wall ovens for less than $1,999. I feel this settlement is truly unsatisfactory. I will not be recommending Choice Home Warranty to anyone.

Technician was very knowledgeable. He kept his appointment time and restored water for us after several days without hot water. He thinks that the water heater needs to be replaced because there is too much calcium build up. He doesn’t know how long it would stay fixed. He thinks that it has a lot of calcium buildup.

It's just that my card didn't work the first time I called in and when I called back it went thru but it also went thru with the first time as well. So I had two policies. Now I have to wait until Monday so they can cancel and process my refund.

The service tech arrived on time for assessment and was professional. I have not heard back from him for two weeks, so I don't know the status of my claim or if he will come back to fix my dishwasher. I will update when it is fixed.

I was a Sears Home Warranty member for years. I never had any major issues with them. But they went out of business. I was switched to another company. There was two times I told the company what the issue was, and they sent someone out (I thought) to repair the issue. Upon arrival I had to give the technician the deductible. Immediately after receiving the money the tech told me, "The issue isn't covered under your policy."

I had a leak coming from the ceiling into my downstairs bedroom. It started on a Wednesday morning and I wasn't scheduled for a technician to come out until Friday between 3p-8p. During this time I was unable to use the restroom which I discovered was the problem for that period. You'd think that plumbing would be considered an urgent issue. So for that reason, I would rate CHW a 2.5 for not triaging my claim more appropriately. The technician who came and resolved my issue was Olu from Delords, INC. I am rating him 4.5 stars. He was very polite, made sure to clean up after himself, and answered all my questions without making me feel like I was a bother to him.

All-American AC and Heating out of Austin/Houston Texas arrived and introduced himself. We exchanged communication regarding the issue then he commenced working on the issue. As he became confident of the diagnosis he shared that with me and explained options going forward. Professionalism by the technician was evident and appreciated. Daniel was the first technician. Then the final visit was a technician by the name of Jacob and both did well.

Very very disappointed, and I’m switching home warranty companies. I pay for additional overage on my plan for well and septic, and they didn’t cover what failed causing us not to have water in our home. I appealed it and they still wouldn’t cover it. What give me the option to appeal it if the answer is still gonna be no?? Changing companies and won’t be giving my money to Choice Home Warranty any longer.

We are thoroughly pleased with the process with CHW. We are the type of people who will do basic parts replacement but know when expert help is needed. The technician was great and appreciated the troubleshooting we did. It made it easier to diagnose the problem. I do have to say that some companies who contract with CHW don’t have a favorable view of CHW due to being paid in a timely manner. Our technician was very pleased at how smooth the job went when a lot of times the job doesn’t go smoothly. I would like to think that doing our part and troubleshooting also made the job smoother.

There was a mix up the service. I called within 30 days to report that water is leaking from my sink. I was told that if the problem occurs again they will come out free (no charge). The clerk I spoke with said this is a new request and I had to pay another $85.00 although I called within 30 days.

Everything went so effortlessly. An appointment was available within 10 days of calling in. The technician was on time, knowledgeable and so polite. Ends up our dryer is too old for parts (35 year old Kenmore) and within minutes of the technician leaving we got an email with Choice's cash offer so we can purchase another. I truly didn't expect it to be offered due to the age of the dryer, I'm so glad to be with Choice! I am 100% satisfied!!

My hot water heater was leaking. It took three days for someone to come, that was Not Acceptable good service, The Plumber LHR Tom you Contracted was wonderful and came back the next day Thursday 1/30/25 and installed it. The only problem is I did not get a receipt for my $650 or the $100 I paid for the initial visit. Pauline **

Even though they are based out of Casa Grande, the technician that came said it seems Choice doesn't do their business like other warranty companies so it took us days before we got a tech to respond. And he got it fixed within minutes thankfully! Nice to have our oven back and working. All Americans tech Colby was great!!

Choice Home Warranty are very prompt in responding to customer's needs, they exhibit cordial customer services that meet clientele needs. They have all ears out to listen to clients and they respond to call without delays or unnecessary protocols. I will definitely recommend Choice Home Warranty to my friends and other family members.

The experience in purchasing said plan was without a problem due to the representative whom explained everything patiently and thoroughly. I almost hung up at first because I was still at the site and reviewing the plans but he explained to me that he was just ready to explain whatever questions I might have and he did so I was glad that I did not hang up.

Tech was great,,,, Set up was easy, however, Choice needs to get on the ball re: scheduling.... Twice now Choice sent out dates and times that were NOT what the tech had. And you kept sending "reminders" for the WRONG time.

This process was easy and timely. Tony from Champion Appliance Repair was awesome. He diagnosed the problem, got approval from Choice Home Warranty, had the parts in stock and get our dryer fixed all within 2 days. I would recommend Choice Home Warranty and Champion Appliance Repair for any of your Appliance repair needs.

Several months ago, purchased an annual subscription with Choice Warranty after 29 years with another Home Warranty Company. The kitchen sink disposal quit operating. Went online to request service with Choice and the next day received a text from the repair vendor and from Choice Warranty with my appointment scheduled for the next day. Even options in the text to reschedule the repair service if necessary. Most excellent repair vendor that provided a text the morning of their scheduled visit with a link to a map sharing the travel time to my residence. Thank you, Choice Warranty and to the repair vendor for a 5-star experience!!

He did a fabulous job. He found the problem on our dryer quickly and he was thorough. Hope to have him again if needed. Thanks so much for a very positive experience for us. We recommend this repair company very much. Thanks.

My sign-up with Elizabeth was INCREDIBLY EASY. She was so professional, and answered every question I had. I’m so happy I FINALLY got a Home Warranty! My Neighbor has always praised Choice Warranty and that is the whole reason I chose Choice for my home’s protection. I’m excited to finally have coverage!

I will recommend Choice Home Warranty to all my neighbors!! This was the best of customer experience I have ever had in many years... Thank you, thank you so much. Agent was very well informed. He was patient, kind, knowledgeable and helpful. I could not ask for any better communication. It was best ever!

Although it took almost a week to have the appointment, the technician was professional and efficient. He arrived on time, completed the repair and explained to me what the problem was and tips to avoid it in the future. The technician cleaned up after himself and was respectful of our house.

Terrible company with even worse response times. Don’t expect them to schedule a technician to solve your problems for at least a week and a half. Absolute waste of money if you ask me. I know the business model of insurance and warranty is to screw over their customers but you can definitely find better than this.

The service man was on time and very friendly. He was knowledgeable and informative and about his repairs. Would definitely ask for him again in the future for any related garage door repair. Was a bit disappointed that my contract fee went up as well as the service fee. Not the service guy's fault.

I put in a claim two weeks ago and haven’t heard back from anyone. I called twice since and I can’t get anywhere. Two weeks is unacceptable. When I purchased this warranty I was told that I would have service for a breakdown within 48 hours. In the meantime I can’t wash laundry because my sink drain is clogged. And I also am wasting water from the toilet running

We have a 17 year old 42” built in GE that the freezer started freezing up on the back and bottom of the freezer cabinet. I called Choice Home Warranty and the sent out a technician. His conclusion was that the defrost line was kinked or clogged. We wanted a second opinion and was that we had to pay for it. I called GE and they give me a name on of a GE authorized repair company. They performed test of the main board and defrost line and found this to be the problem of the defrost line freezing up, not kinked or clogged. GE gave us a case number that the technician we got was correct and the parts were no longer available. Bottom line is that Choice Home Warranty wasn’t going to except the facts from the GE or GE technician and wouldn’t help with replacing our refrigerator and we offered to pay half.

Called in for claim, repair person came within a few days. Assessed the situation, sent info in and had the repair done the same day. Clicked on repair complete and everything was taken care of. Both Choice Warranty and the company for repair were very helpful and nice. Happy to have repair completed in a quick manner.

Technician was able to diagnose the problem, order the part needed to fix it, install it and get my oven back up and running-- All in one week! Pleased with the fast turnaround and info he provided us. He was very friendly and knowledgeable. Appreciated the time frame given from Dan **-- Original call to Choice Warranty wanted us available all day. Four hour time frame is more reasonable.

I should it know this is the kind of company who doesn't care about you or needs. l do have 4 properties under their insurance coverage, almost every time that a contractor from them shows up to fix something they said won't be covered by the insurance company so l have to pay out my pocket plus the $60 dollars to show up, it happened several times and when l called to cancel the insurance after pay for those houses over $4500 thousand dollars for three years coverage they said no refund and l have more than 1 year and 8 months left.

Heater once again stopped working on the evening of 1/28/25. Coyote Heating and Air came out on Thursday to fix the problem. All is working once again and we are warm and happy. The same technician had come out on January 15 and found a wasp nest in one of the heating pipes that exits on the roof. He cleaned all that out and the filter associated with the pipe in the heating unit. It had been there for quite awhile so he cleaned it all out.

Came on time and described the situation and we are working on getting the parts. Very nice man and keeps you informed of the status of the job. I wish all of them were this way. He also explained the hold up wish is getting the parts from the manufacturer.

Terrible experience!! I have been without hot water for almost a month. The technician has been here 3 times and have stated that the hot water heater should be replaced. They no longer make parts for it. I have spoken to several employees each day for the past 4 days and all I received is, "I understand your frustration."

The technician did wait for us, since both wife and I were busy and finishing up our day in Tucson. He called and the wife gave him an ETA and met at the house to handle the dishwasher problem which he did in no time at all. Thank you Choice again for another great experience.

Technician was flexible in scheduling as we have a small baby who naps in the middle of the day. He was also very knowledgeable on this model dryer and helpful. The problem was easily solved but he took time to check for other issues and found a few that I hadn’t even called out. Would absolutely look for their services again.

The repairman called to let us know he could come before scheduled date/time. He was polite and efficient. Made the repair and cleaned up. He showed my husband the old worn parts. We would be happy if he was sent when we have a need for appliance repairs in the future.

CHW would not authorize repair unless the tech drilled into the tile around the faucets to see what needed to be repaired. If I had allowed that and CHW would not authorize the repair I would not be able to use the tub/shower unless I repaired it at my own expense. What do I pay a home warranty company for it they refuse to repair a breakdown. Obviously a leak/drip is coming from somewhere behind the tile. I believe I need to rethink using them to repair anything in my house and look at other home warranty companies. The tech that came out was great. He took pics and sent them to CHW so they could see the problem.

The company is very friendly, professional and thorough. I can’t rave enough about how I loved his work. The plumber came in with all his necessary tools and was ready to work. He was fast but concise, he stopped the leak and diagnosed and fixed the shower. His office staff is also very friendly. Because of the rare snowfall in the area, the original appointment had to be rescheduled. His office staff called to let us know it was rescheduled. She told us the time and the approximate arrival time. She even called when he was on the way! I so appreciated that.

Updated on 1/31/2025: I had given previous review. That was before I found out that the contractor you worked with, that did work for me, no longer takes your claims because of non payment. They said if you would pay the balance owed they would do my claim. My review was basically for the representative that helped me. I have been with your company for many years and when I do have trouble, which at present is no heat, I would like a contractor that does reliable work. AAA heating and air does excellent work and you should appreciate that. Hopefully I can work with them again on my problem.

When I ran into a bank fraud, they never let me know that any issue occurred. When I finally called after noticing 2 payments had been made I was informed that now we could do the contract.? Will have to wait another month before I can make any claims, should I need too. For a company rated #1, I wish I had just let it drop. Paying out all that money at once has created a nightmare. My husband, a Navy Vietnam Combat Veteran is 100% disabled. My error thinking I was dealing with a reputable company who actually cared about their customers.

Fantastic company, truly. I called to update my email, they took care of it. They were so quick and responded to my issue very caring. I am extremely pleased. I highly recommend Choice Warranty. They were friendly and so helpful to fix this issue of mine. I will share with my family and friends

The Tech was timely and efficient. He got the job done quickly and was very neat. I received a text the day before as well as a call appx 30mins before advising he would be about 15 mins early. Luckily I had a check because he did not take credit or debit. He requested CASH or Check only.

A1 Plumbing showed up to resolve my issue in less than 3 hours of my submitting my claim with Choice. This is not the first time I have worked with A1 and I have always had a great response. They are quick, professional and fair. Of all the contractors Choice uses, I have always enjoyed A1 the most.

If I could I would give them no STARS. Just do yourself a favor and do not give this ridiculous company your time or money. They are the most rude claims managers and incompetent claim specialists. They sound like robots to say the least. They do not care about you or your property and will find any little way out to cover anything that needs repair. They suck at communicating with techs leaving it up to you the homeowner to manage the entire process. It is the worst experience I have had with customer service as well. I won't go into the details other than they do not care about making things right even when it was their mistake in the first place that caused confusion. DO NOT PURCHASE A POLICY WITH CHOICE HOME WARRANTY.

I just had the most amazing experience with the tech that repaired my refrigerator. He went above and beyond what was expected and required. So very thankful for my Choice Home Warranty. This is the fourth claim I have had to file and each time I have been extremely satisfied with the service I have received. Definitely a Five Star company. I am a very happy customer.

I had some issues with my stove and a technician called me the day after I had called about my stove. He came and looked at it the next day or two and the same day he ordered the part he needed to fix my stove and he got the part and came and fixed it and it works great. He was very professional, explained to me what was wrong with it and what he needed to fix it. He seemed very knowledgeable. I also have called regarding my refrigerator and I still haven’t got a call regarding the issue!.

The technician was knowledgable, professional, and efficient. They solved our issue and we appreciate his work. He even rescheduled us to an earlier service date to assist us with the problems we were having. We appreciated his assistance.

I will come back to update this post once my service is complete. I was given an appointment within 24 hrs and the appointment was scheduled during the same week. I am now awaiting approval for the repair. If the repair is approved I will update my experience. Currently, it is 3 stars because I was expecting things to flow and have my dryer repaired. However, I must wait for the technician to submit their findings; wait for an approval from Choice Warranty; if approved the part will be ordered; then the technician must schedule another appointment to replace the part. I am waiting- therefore 3 stars.

Toilet backed up. We received a call the next morning and the technician came out same day. This is the reason we switched to Choice!! The “other” company would take weeks to get assistance to us not just once but regularly and we finally had enough and switched to Choice. Glad we did.

I am very pleased with Choice Home Warranty’s professional and quick attention they gave my claim. They were fast at expediting my issue and also giving me most of the monetary value to replace my old refrigerator. Once again I would like to thank Choice Warranty for their prompt attention they gave my case.

The service was with Triple C Repair. The technician was friendly, professional and knowledgeable. He did not take long to fix the problem. When I called to check on the status before he arrived, the customer service representative was also friendly. I would definitely recommend them to my friends and others.

Repair ticket issued and technician scheduled promptly. Issue was fairly simple since the dryer was not heating, assumed defective/bad heating element. Technician confirmed issue was the heating element and was in and out within 15 minutes. This repair went much smoother than previous repair calls with Choice which I was not happy with due to scheduling issues with Choice and the repair company. Was not handled very well by either!

The appointment came the next day after the claim was filed and the technician fixed the problem with no issues and gave good advice so that the likelihood of the problem happening again would be diminished. It was a painless process and I am happy with the result. Thank you!

I called to report my heating not working. Choice never sent a technician claiming they could not find one. Sent me a email claiming I could get my own and be reimbursed. I found 2 within 15 minutes and selected the one with the cheapest quote to repair. I paid cash to have it repaired and now Choice is making excuses not to reimburse me my money. If this is not reconciled I plan to terminate business with this company because why should I pay for insurance and also pay for my own repairs. Not acceptable unless they uphold their part of the contract.

I came home from work in the afternoon and found a note from my daughter that our washer was broken. I went on-line and requested service and received an email that my request was processed. About 5 minutes later I received another email that a technician was coming between 7am and 11am the next morning. The technician also called me to confirm the appointment. He was at the door at 7:30 and my washer was working before I needed to leave for work at 10:00. Excellent service.

I called and found out I was late on payment because card on file had expired. I updated card information. I then filed a claim on 1/25/25 which was a Saturday and by Monday, 1/27/25, Choice found a repair vendor who contacted me. The repair person was prompt in contacting me and scheduled a visit for the next day.

Excellent job completed by replacing a leaking kitchen faucet. The tech showed up and completed the job in a very timely manner. He cleaned up the area and left knowing that he did a great service for an old couple. I would welcome the same tech in our house if further plumbing service is required.

After making the claim it took a couple days for Choice to get a technician. Then once a Technician contacted us, it was another 6 days before they were able to come out. Otherwise, all went well. The technician was knowledgeable and friendly. The technician also explained how to remedy the issue we had on our own if it were to happen again.

The technician, Mike, from Byrd Electric in Jasper did a very thorough and professional job for me. He tracked down the problem I was having with my lights in a timely fashion and explained everything to me. I will definitely use them again. I highly recommend this company. I had never heard of them prior to this but am keeping their card on top of my card files.

Choice Warranty is super quick and efficient. Worth the price. I will say that I did have to appeal once. It was not Choice Warranty’s fault, though. The repairmen were wrong. I actually got to talk to my wonderful Case Manager with my Choice Warranty working on Christmas Eve about my appeal. And again later. How often does that happen?

The service is less than I expected. Anytime I have a question, or make a claim, it seems to be denied. I had Choice to look at the heater coil. I had Choice take a look at the washing machine door. And I also called Choice to look at the refrigerator. Anytime I use your service, there is an additional charge for something that is not covered. I feel that there are more denial than there is service. The one service that never came, the electrical system, was very poor, to nonexistent, and my experience.

Disappointing service coverage. My bathroom sink was clogged. The technician (who was great) had to remove the P trap pipe under the sink and clean it out in order to clear the blockage. Due to normal wear and tear, the pipe SHOULD HAVE been replaced. The claim was denied. The technician put the original pipe back on and now it has a leak. Choice Warranty will not approve the replacement of the p trap pipe. So one issue was resolved, but in the process of fixing that problem another problem was created. This would be a very inexpensive solution to approve. I’m extremely disappointed with Choice Warranty’s service coverage and will not renew my contract and will dissuade my friends and family from using Choice Warranty. I have 2 stars because the technician was great and did his best.

I found the person that came to my home very knowledgeable since I know nothing about air conditioning. I am very dissatisfied with the reply from Choice Home Warranty decision. My maintenance company, Del Air noted that the problem was not what the serviceman said it was. Two different parts were noted. Nothing was underground. I appealed your decision and waiting to hear back from you.

Did not know that wired smoke alarm is not covered on electrical system. I paid the usual service fee and the wired smoke alarm replacement. The technician said the wired smoke alarm although wired electrical is not identified in the system. He mention that he have to request for approval which might take longer and another schedule to fix, it's a safety issue and I can't wait.

2025 has not started out well regarding my home’s mechanical items. Disposal went, shower controls, hot water tank, furnace and dryer. Contacted Choice to implement my home warranty and they stepped up having my issues fixed. The only issue I have pending is getting reimbursement for my hot water tank. They could not get someone to take the call so they left it up to me to find someone to replace it, which I did, but I’ve yet to be reimbursed and it’s been 2 months now. Other than the hot water tank issue they’ve been great!

The HVAC unit was not producing heat. Technician assigned came out on Thursday 1/23/2025 was able to replace transformer box but there seemed to have been a bit more of an issue that he was not able to figure out, so another technician came out on Monday 1/27/2025 and was able to pinpoint the problem. Overall I was satisfied either way as long as I had heat during this winter month. No complaints.

Our technician was excellent. He diagnosed the problem, fixed it without having to go out to get other parts, and double checked in with us a couple days later just to be sure we were okay. He also gave us advice on how to extend the lifetime of the dishwasher.

I am a new client of Choice Home Warranty and my experience with Brett, the representative who assisted me over the phone receives a 5 Star rating. He explained everything in detail and answered all of my additional questions. Brett was very knowledgeable of other Home Warranty companies and when comparing policy information, he did not speak negatively of other companies. He was professional, patient and not a pushy sales rep at all. Very much satisfied with my initial engagement with a Choice Home Warranty representative.

Had an issue with water heater leaking from the pressure relief valve. Called Choice Home Warranty and after 10 days they send out a technician from Leasing & Maintenance Sensation. William the technician was very professional and courteous. He replaced the pressure relief valve promptly and confirmed that the issue was resolved. Great work! Thank you!

Unacceptable...my aunt hot water heater went out and to have it replaced 600.00 and not to mention she and I paid upfront for a 3 year plan coverage and after she declined the replacement cost she was assigned a case manager John ** whom was not helpful nor did he seem to care, very dry toned and I told him that I also had the same coverage and would like to cancel. He didn't try to ask about my concerns or if he could do anything to resolve my decision to cancel, he said, "Cancelation approved, a email will be sent in about 10 minutes" and the call ended.

The promises behind a Home Warranty aren't really known until you need to use the Warranty. Well, I had a need on a furnace/heating problem. I followed protocols; filled out the form online, Choice responded in 24 hours with their chosen contractor. I scheduled the service, they came, they fixed the problem and all for the cost of a $65 Service Call. Amazing!

We were contacted by the service member on Monday but have not heard from CHOICE and it's Wednesday. The individual stated that we should be contacted Monday evening and possibly no later than Tuesday when the dryer will be fixed. Can you updated us on the status with a date and time so we are aware so we can plan our day. Thank you in advance. Dan **

As a landlord I am new to Choice Home Warranty. Recently submitted a claim for thermostat fix, which was completed quickly and professionally. But what influenced my 5 star rating was that after the work was done by Choice contractor, Norse Heating and Plumbing, I received a follow-up call from the owner. Never in the 20 plus years of using another home warranty company have I ever received a follow-up call to check on my satisfaction. If this is an indication of CHW’s service, I am very pleased.

So far all good. Kintax Plumbing did cleared the clogged areas under the sink in the kitchen. Only complaint they sent me a email for payment of 75$ which l filled out in Advance But the technician asked my wife for 75$ after repairs, when my wife told him he said he doesn't have any information from Kintax Plumbing so she Paid CASH 75$. SO WHAT'S THE POINT OF FILLING CC INFORMATION VIA EMAIL TO KINTAX PLUMBING 4 DAYS BEFORE THE APPOINTMENT.

I was sold a plan under false pretenses and lied to about my coverages. When I opened a claim and was denied, I stated that I was lied to about my coverages of the claim was denied and demanded a refund. No refund was given, nothing was done to remedy my discontent. Not even a refund for my call-out fee. I am not pleased.

Your representative, Miles ** was courteous and patient. He explained your services so I could understand them. He was very helpful. I was considering going through my gas company until I took the phone call. Thank you. While I am hoping to not need you any time soon, I feel comfortable knowing you are there.

Technician arrived as promised and examined my washing machine thoroughly. Unfortunately one of the parts was not available for repair which resulted in replacement. I was not satisfied with the amount provided by Choice. I paid $100 for service and received $343 for a washing machine replacement. Technically only given $243 for washing machine replacement.

Sean was very helpful; however, the news of CHW’s amount to go toward a new washing machine was not. I could not come close to finding a front-load washer for the amount. I did find one of the cheapest top-load washers for the replacement amount. Sean did help me with this search. However, I still had tax, delivery, hook-up, etc. to pay.

The vendor who came to repair. My dryer was very good. He worked hard. He did so well but he did not understand that I had a warranty and he wanted me to pay $354 and change for the visit and I kept saying, "Are you sure?" And he said, "Yes we take a credit card." I said OK. Then I said, "Look we pay a company warranty fee, so we shouldn’t recharge to that." And he looked again on his iPad and he goes. "Oh yes you’re right." But at first she really was not aware. I think they just need to be alerted that this is a warranty call.

The technician from Reliance Appliance Repair was excellent. He called prior to his arrival and arrived within the timeframe specified. He quickly identified the problem and made the necessary repair. He was friendly and knowledgeable and left the area clean. I’d highly recommend this repair service and would welcome the back if the need presented itself.

This company is easy to work with. The process to submit a claim was simple and straightforward. No pushback when I submitted a claim for my broken dryer. They sent somebody out the next day and it got fixed. Guy was on time too! I highly recommend this company.

My garbage disposal was not working. Called Choice Home Warranty on Thursday who responded quickly with vendor to come and look at it. They came on Monday and no questions asked replaced the garbage disposal. Since a garbage disposal is not a critical appliance I was very happy with turnaround time.

The appliance technician was right on time, and the gentleman was very kind and knowledgeable. However, I thought that it would be a quick fix. I was so wrong. It was the transmission. I will begin my search this morning for a new washing machine. Unfortunately, not many machines are good or are made in the United States.

I received an email with a date and time of 1/28 from 0700-1100. At 10:25 I had not heard anything so I called tech number. On return of call, the technician informed me he was scheduled 11 to 3!! He was a good tech and had no issues with his service. It’s BAD enough to have a 4 hr window, very poor customer service, but then needed to wait 2 more hours.

On both occasions Choice Home Warranty got referrals and approvals for repairs out in a day! Wish I could say the same for repair of refrigerator. Parts for refrigerator take time. Stove repair scheduled in a week. Hopefully an easier fix! The technician was so knowledgeable and kind. Stove technician comes in a week.

Garbage disposal stopped up causing problems in sink and dishwasher. Plumber was on time and resolved the problem quickly. He educated me on how to prevent the issue in the future. The only issue I had was with the available scheduling. I had to wait several days before I could get service.

I cancelled my policy after being a customer for a few months and my first service call was awful. It took me three tries to get the right service technician to my house. The first two were not the right techs for the appliance I needed repaired. Then they told me that the repair was not covered because I did not maintain the appliance properly and the part that needed to be repaired was not covered because of a power surge. There was no power surge, the circuit board that needed to be replaced was worn out because of normal wear and tear which could happen to an older appliance. Their staff was discourteous, uninformed and seemed not to care that I was dissatisfied.

Very pleasant and knowledgeable. Was patient with my questions. Gave me options when it came to monthly payments. Ask if we were seniors or veterans and we are both. Gave us his name and number along with the company's number which was good. Emailed me information right away. Monthly payment breakdown was also included.

Although the technician couldn’t fix my appliance his assessment of the problem was good. What I am dissatisfied about is the timing it takes to replace my appliance. Thirty days to wait to replace a much needed appliance is totally unacceptable!!!! This needs to change!!! Please make customers aware that there is a fifteen to thirty day wait to get your gift cards and then replacing your covered appliance.

I submitted my claim yesterday at approximately 2PM. I had a septic tank clog. Within a couple of hours, I received an email offering me to find a company on my own to come out and assess my issue or they will continue to look for someone I live out in the country so sometimes it’s hard to find someone to come up here. To speed up the process I accepted Choice’s offer. I’ve done this before. I had a company come out at 7:30 the next morning. They assessed my problem, submitted their findings to Choice, and in 10 minutes they received by text approval to proceed with the repair which they did. I do have to pay the company upfront but I get reimbursed in 4 weeks. So, in less than 24 hours my problem was solved. I’m so satisfied with Choice Home Warranty!!

I had to pay an extra service charge when the second issue was a result of the first issue that had not been resolved. When the first issue was corrected the second issue was resolved. The issue was corrected, and we now have hot water and the water leak has been resolved. Thank you very much.

Service guys did a fantastic job, they were on time, determined the problem and repaired it quickly. So with this repair we are hopeful that this time it's repaired for good. I would recommend and welcome Honest and Reliable HVAC Services for any future work that I would need..

Filed a claim last week and still no appointment date as of today! With it being winter and the heat is needed you would think that there would be someone at least making a contact with you! I have complained about it and still nothing is happening! The furnace keeps running but not putting out the heat!

Very informative, answered all my questions, so far, have to wait and see how they do when, and if there is a problem. Salesman on the phone seemed to know what he was talking about. Offered a home security system, but can not afford monthly rate right now. Good rate for what I am supposed to get.

After my furnace was out of oppression for two days, a Choice Home technician arrived and repaired my furnace. The technician was very knowledgeable and extremely polite. He explained what he was doing and asked if I had any questions. It took him about twenty minutes. I will recommend him to my friends and family.

The person that look at my furnace was very nice and helpful but once the claim was put it I always have a hard time getting the process to move forward. I always have problem with every claim I do on my furnace is a pain. The worker said part wore out but I do need some maintenance but will be extra. That's fine but Choice denied my claim. I about to get another warranty company. I tired of problem then choice.

I am highly please with the customer service I received yesterday. Within four hours of my call, the contractor was at my house to fix my garage door problem. I have been a loyal customer for over ten years and Home Warranty has always been responsive in getting contractors scheduled quickly. I highly recommend Home Warranty to family and friends,

It took over 2 weeks to install new water heater due to service call fell on a weekend! We would like to thank Choice for giving us enough time to decide how to proceed with paying the non-covered payment claim. The new installed water heater works properly and we are very thankful!

This person knew what he was doing!!!! He was prompt and courteous. He took the machine completely apart to find out what was wrong. I would highly recommend this company as opposed to some other folks that have no idea what they are doing. Thanks.

I greatly appreciate the ability to place our appliance claims on the website. It is easy and convenient. We have also had excellent service representatives attend to our appliances. The technicians have been trained and certified professionals. The only negative is the wait for CHW approval process in the event the appliance is not repairable, otherwise our experience has been all positive.

Craig ** is excellent at his job. This is the second time he has been to my home (separate occasions). Always on time, very friendly and dependable. I think he is great. Usually like roulette when a home warranty company is assigning technicians. I try to request him every time.

Last two issues were great. Repair companies responded and fixed the situation. But, we were left hanging on a dryer that could not be repaired after multiple attempts. Choice never gave us the stipend or gift certificate to replace the dryer. I’ve been disappointed and frustrated sine that failure. Maybe you could provide me with a phone number to call to rectify this failure.? Thank you.

Repairman was exceptional. Worked fast and found the problem and repaired the fridge. Very professional. Explained the work he was doing and reason the fridge didn’t work. Glad we called and paid for the warranty. Appreciate the fact he called before coming and and stayed within the time frame.

All the technicians have been professional and courteous. All the scheduled appointments were set very quickly and jobs completed quickly, from electrical problems to appliance repairs, and plumbing repairs. I would recommend Choice Warranty to all my friends and family, and I have. Very happy with their service and it is very easy to submit a claim online.

He came out diagnosed the problem quickly. In my experience with Choice, I have always paid more than the co-pay to replace a failed appliance/AC, etc. There is always something that is not covered and it is always at least $400 or more. Would like these 'uncovered' costs to be transparent as they are not today.

Choice Home Warranty was able to secure a plumber in record time. The plumber contacted me in a timely manner and the job was completed in a couple of days. I felt secure with the company that was hired for the job and everything went smoothly. Thanks Choice Home Warranty for a job well done.

I have had these guys for almost a year. I have reached out numerous times about my dishwasher not working. Four technicians all came out from Sears and made repairs. Not one of the technicians tried the machine to ensure it worked properly, one never even had me turn water back on to test the equipment before leaving. I am still hand washing dishes, after filing multiple more claims with no responses and no-one coming to take a look. Reminder, each time they send someone it is 100.00 service fee. At this point I could have replaced the dishwasher and been done with it. This morning I called and was able to talk to someone, I explained I am paying for this service and the one item I am and have been having issues with is still not working. Guess what, sure we'll send someone for another service fee. I am cancelling these services and will not recommend them to anyone. Terrible company and terrible customer service.

Technician arrived at 7:20 pm and quickly corrected the issue and when he left I had heat and a functioning thermostat. He was very knowledgeable and professional and I would recommend them. My equipment continues to work properly.

Went online Sunday early evening. Was immediately given an appointment for Monday afternoon. Pete showed up exactly as scheduled, ascertained the issues with the washer, advised he was ordering the part and would be back on Wednesday to install it. Pete has been here before with an issue with my stove and repaired it and it is still working great. Can't say enough good things about both of them!

Technician was knowledgeable and professional. Had parts replace and done in minimal time. Diagnosis of problem was very fast and parts were obtained by the following work day. Reschedule to install the faulty parts was immediate and job was completed with a very short downtime. Raymond was efficient and professional.

I have a contract with Choice. This is the first time I've used them. I had a problem with my garbage disposal. After I notified them, I very promptly received the notification about a contractor who would be coming the very next day. That's exactly what happened and he repaired it literally in minutes. I'm very satisfied.

Your agent repeatedly pushed a lump-sum, extended contract even though I made it very clear that I did not want several optional programs he offered. I believe I was very clear about my decision, but your agent persisted after several refusals. In fairness, the company I have had heretofore was somewhat insistent on keeping their program at a reduced monthly charge.

Easy to enroll. I have not use the warranty as of yet. So I’m getting prepared for anything that may come to me. I hope that this warranty will help me avoid high cost of repairs. I’m looking forward of the service provided by Choice. The representative on the phone explained That all of my appliances roof around ductwork would be covered.

I have filed three claims with Choice Home Warranty this past year (2024). Regarding the first and the last of the claims. The response from CHW was totally unsatisfactory. It took almost four (4) months for them to remedy the problem with an inoperative garage door opener. Their technician told the claims department that the unit should be replaced and refused to submit an estimate for repair... which CHW denied saying that the opener should be repaired... not replaced.

Customer service not very helpful. This was for heating unit. Was told technicians would be getting back to me. No one contacted me. I called and messaged back. Was told the same thing. I called again, sounded like a gentleman, but he talked so fast I couldn’t understand half of what he said. I. Then called again, finally spoke to Dave who was very helpful. I explained the frustration, he was able to put me on hold while he checked with the company that had installed my unit less than 3 years ago. There was a technician here this morning as he promised.

You've sent a serviceman from LG to look at my refrigerator that was leaking water. And from time to time, head a sound from underneath. the main issue was, of course, the leaking water, which was coming from the water hose that went to make ice and for water. His reports simply says to you that he can't get any parts from my refrigerator.. That means he can't fix it. That means. It's not fixed.. It's not about sound of the refrigerator. It's about the leaking hose that he can't replace. He said that perhaps you would have a hose that would work on it.. Please get back to me.

I did NOT have a good experience with Choice Warranty this past weekend and this is the second time I've been dissatisfied and I'm leaving a review this time because no one from the company seems to value customer service and choosing not to do the right thing when it comes to filing claims. The customer service people I've spoken to are not kind and personable. Just speaking as if they're reading from a script and they do not even attempt to explain or justify decisions. The communication is terrible and the amount of money spent on a warranty and the main reason people pick a company is for the feeling that your company has your back and will help you not hurt you. It's not just about money but customer satisfaction. They should be better and do better!

Elevate Heating and Air the husband and wife team were very friendly and knowledgeable. I had issues with my heating system during extreme cold weather days. I would recommend them for any service my thermostat had a malfunction. He knew exactly what to do and they rescheduled a f/u to check the outside fluids. Very nice and professional couple.

I started a claim today, got an appt within a couple of hours. However my appliance started working again so I called the repair company to reschedule later so that I could see if the problem really was resolved. This was done with no problem. The quality of the repair companies that work with Choice is fantastic and indeed the reason we have been repeat customers. I have never had any problems and the companies chosen by Choice are always ready to accommodate me.

Explanations of coverage were thorough and all questions were answered. I feel that the Home Warranty Plan was a good fit for me and covered my needs for protecting my home now and in the future. The service advisor was knowledgeable and personable and seemed to be interested in getting me the most for my money.

Technician was very knowledgeable and pinpointed the issue quickly- a loose wire connection which was not obvious. Fixed in minutes. It took a few days for the repairman to schedule, but this was not a big issue as we have two furnaces. So far, Choice has been a good warranty company to have for peace of mind.

Called to ask about covering a new property. Agent tried to upsell me on other properties. Tried to sell me a product I don’t need. When I said I wasn’t interested his tone became very condescending and patronizing. I will likely be moving all 6 properties to a competitor based on this experience.

We’re in the middle of a very cold and frigid winter season. We had temperatures below freezing for about five straight days which is very unusual for this region. Early one morning I detected an intense burnt rubber smell that filled the house, so I automatically assumed something was wrong with our heating system. I reached out to the staff at my home warranty company who immediately got me in contact with Airbender A/C and Heating. The experience was fantastic! I absolutely love, love, loved the experience I had with the good folks at Airbender A/C & Heating. Once I reported the issue, they responded immediately. The technician was personable, friendly, professional and assessed the issue immediately. The experience was a very positive one. I would hire him again and highly recommend this company to everyone in need of their services.

Had a slow drainage in kitchen sink. The technician was able to clear the stoppage and worked with our time frame. We are thankful for the quick service. The job was complete in a timely manner. Thank you. Thank you. Thank you.

The tech called to inform me that he was in the area and what time he would arrive. Checked refrigerator/freezer to see why the ice maker was not working and refrigerator was not keeping that side cool/cold. He then set up date to return to fix item after putting in order for parts needed. He stated to give service done 24 hours to recalibrate work done.

The customer service provided was exceptional, characterized by prompt and efficient responses to all inquiries. I was impressed by how quickly my concerns were addressed, showcasing a strong commitment to reliability and support. Overall, the experience left me feeling valued and satisfied as a customer. I would recommend Choice warranty to my family and friends.

When I purchased six years of home warranty policy I didn’t realize I would have to wait five days for a technician to arrive to remedy our plumbing problem. Fortunately, my husband was persistent and remedied the situation. I did call to cancel the technician appt because I was unable to do so online. So far, Not impressed with Choice warranty company.

Victor ** was very professional and worked hard to take care of problem. Fortunately, he was able to fit me into his tight schedule to make additional repair. I also appreciated that he was patient with allowing me to empty fridge. Some spread also needed to be wiped which he allowed me to take care of before reassembling the fridge parts removed.

The technician who came on January 24th was very honest and reliable. Our heater was not working efficiently and wanted some one to check it. Happy with his service. He checked our heater and was informative and helpful. Yes, I would recommend Choice warranty to my friends.

To date I have been contacted in regards to fixing the problem. I am sorely disappointed in the service I have not received. I expected this to have been repaired by now. I consider contacting another warranty company.

Choice Warranty did what their service promises. They found, assigned, scheduled and approved a new water heater for installation in an efficient, timely manner. The issue is the plumbing company created a mess of sludgy water, sawdust and debris all over our basement. Also they mounted the water heater on top of wooden 2x4s. A water heater is dangerous to place on wood as a mount for many reasons. Why the typical metal stand wasn’t used, IDK? They sawed the wood in the basement to size it to fit under the water heater hence creating a large portion of the mess they left. If Choice gets this reconciled for us, I would move my rating to 5 stars.

I place a call to Choice Warranty and within that same day I got an email stating Bennett and Sons would be out the following morning... Sure enough they came but in the afternoon.... The person that came out was very friendly and polite and got right to work on the unit... When finished came in so I could pay him and explained to me just what the problem was!!! I and the animals didn't have to spend other cold night thanks to them!!!! At 88 years old I don't like the cold very much!!!!

Andres from Farenheit 1 is our go to person for our heating cooling issues. 203 822 3510. He is super knowledgeable, super professional, super honest, and super considerate. He is quick to respond, and be at your house. He'll have you up and running at a very fair price. During the ice storm in Mt Pleasant SC we lost heat. Andres was at our home in an hour. He had our heat restored in less than an hour. Andres is a jewel!

Sale manager Eli is very helpful on 1/23 to renew warranty for 6 years on our property at **.. However I am supposed to get the detailed policy by email on 1/23, however I have not received the new policy and email as of 1/25. Can you look into it?

The representative that assisted when I called was very polite and took care the two (2) claims that I requested. He answered all my questions and resolved the concerns that I had. His professionalism and customer service was outstanding. I wrote down his name, but could not locate that paper that I wrote it on. I hope he will be recognized for be a great representative for CHW.

I called Choice Home due to my air conditioner not working. The person on the phone was very curious & very helpful. My inbox gave me two appointments. On 1-27, 1 to 8 pm., the other is for 1-28 from 11 to 3. I really like the 1-27 but from 11 to 3. I will call again to find out my true appointment.

After being a client for over 10 years, I am done fighting to be covered. My next 3 year renewal is due in a few months, and I will not remain a client! Choice 1st looks for a reason to deny! Contrary to advertising and expectations, it is a waste of money. Technicians agree Choice is the hardest company in this space to deal with.

Spoke with Henri **, nice guy, got good deal, although would like better deal if possible. He gave me ext # **, before that spoke to young lady, she said that ext didn't exist. Finally reached gentleman who said he worked with Henri in the same room and it was a good extension. Communication??? Otherwise, all okay.

After speaking with my neighbor, I decided to begin shopping for a Home Warranty. She is a Choice Home Warranty member and has been pleased with the service she's received. When I spoke to Robert from Choice and went over the cost, deductible, what was covered, and no long-term contracts, I felt confident making the decision. Robert was helpful and made signing up easy. Thank you.

Kenny ** of Fairway Air was a great choice. He contacted us as soon as he received your assignment to schedule an appointment. He arrived on time and immediately assessed our problem. He explained the problem with photos and then performed the necessary repairs with additional photos. We are very grateful for Kenny of Fairway Air and Choice Warranty for their quick response and Vendor selection.

It was easy to set up the appointment. The response time was very quick. They communicated to me who they were sending out and when the repair person woud be there to fix my ice maker. The repairman was very knowledgeable and had my repair taken care of quickly. Great Job!

My April Air unit was leaking water. The technician (whose name I can’t remember I’m sorry) was very helpful and turned the water off to that unit to stop the water to stop the leak. Obviously the unit is not working, otherwise it wouldn’t be leaking. As I said, the technician explained what he was going to do and why.

Toilet leak was discovered, claim submitted and service was scheduled for the next day. Service technicians were on time, efficient and professional. Work was completed and I am very satisfied with the result. Based on my experience with this event I would recommend the service to anyone seeking help to maintain their home.

Horrible customer service. On 1/25/2025 @12:51 pm I talked to Choice customer service, unfortunately the lady that was trying to help me, was not able to convey my message to the company that was going to fix the issue with my Heating system. And then ask to speak to a supervisor and she hang up on me. I was polite and never rude to the customer service representative. Something must be done.

The circuit board on the furnace went bad. It's 10 degrees here and everyone is having heating problems. Mine was up and running thanks to you and your technician. What could have been a big problem turned into an annoyance. Fixed within 48 hours and the technician Hlamazdan P. was fantastic. Always in contact and so nice.

Jeff called ahead of time to confirm the appointment. He was on time and extremely courteous. He fixed our problems and has made us feel much safer in our home. It was a pleasure to work with such a competent individual. If we have any future problems it is guaranteed that will request this electrician.

From the beginning when we contacted Choice Home Warranty, we were treated with respect, and they listened to all of our problems and needs. It's great to know when you need help, they are right there to help. Repair person was friendly and very knowledgeable. Completed job in a timely manner. Will recommend this company if we have any more problems.

Refrigerator went down and quit working on the 20th of Jan. 2025. Mr. ** from No Callback Electric serviced our refrigerator on the 24th of Jan. 2025, and stated that the compressor was gone and that I would need a new one. I'm hoping that CHW can get together soon so we don't lose any more food that we have been losing since the 23rd. We got lucky for the moment that we had snow to keep some of the food from spoiling. I just hope CHW can process this claim as soon as possible so we can get a replacement as soon as possible.

Firstly, this all went down on a Friday. I was awaken by my girlfriend saying that there was water on the floor in my mud room at 4:30am. I went out and found that my hot water heater had started leaking heavily. I immediately filed a claim (probably 4:50am). By 8:30am, I was notified that a local company had been assigned the case and that they would stop by mid morning and take a look. Tech arrived at 10:30, took a few pics and we both knew it needed replaced. By 12:00pm the claim had been filed and APPROVED. The tech had another customer to get to but told me that he possibly could get to it the same day, and I told him I’d drain it to make the process quicker when he gets there.

I called a claim about my stove oven not heating properly. I did not like that everything is only handled via email because it took days to get response about my call regarding who would come fix it. After the representative evaluated it, it was decided I get a new one. Well, this is where I became dissatisfied because I was only offered a little over $300. to buy a new stove. Where can I get a general stove for around $300.00 as a replacement? My former warranty company would have given me the money to replace it at the costs that they are now. I switched because of the monthly costs and what Choice claimed to offer. Now I am considering switching back. Though the cost is about 15.00 more, I would not need to pay an extra $200 plus all at once to satisfy my need. Furthermore, until now, I have yet to see the check.

During the recent cold stretch my heat stop working, I called CHOICE Home Warranty and they arranged for GK Mechanical to come out to repair it. Michael was on time and very professional. He quickly diagnosed my problem and replaced the part and I was warm again within the hour! I was very impressed and pleased with everything. Kudos to CHOICE Warranty and GK Mechanical for outstanding service.

Technician notified me that he was on his way. He arrived promptly and was professional. He did move things around in the area but they were easily returned. He had done some research and knew how old my washer was. He knew it might be difficult to replace the parts.

The person came out to service my garage door opener was perfect. Customer service identified the problem in a timely manner. Tell me what the problem was, came back the next day, install all the equipment that had to be installed, worked efficiently, and I am happy with your service.

On 8th January 2025 I made a claim to fix my broken HVAC, the weather was too cold and freezing, more than 10 times I called and followed the case, CHW told me they are waiting for spare part, now after 25 days suffering due to the very cold and freezing temperature still I am waiting for their response.

The electricians arrived on time and were efficient and communicated very effectively with us. They called when they were on their way. They solved our problem quickly and answered all our questions. We bought an older home and had questions regarding wiring, replacing outlets, installing GFI breakers, etc. We would certainly hire them ourselves for future electrical upgrades.

I would definitely recommend Ridgeline for their HVAC expertise. Ted was very thorough and went beyond to make sure we were safe with our furnace. Ted is trustworthy and a true professional. I would highly consider Ted for any additional home refresh projects. He is local and that is VERY important to us! He truly listen to all your concerns as well! Thank you Ridgeline!

Reported two issues I'm having. The first is a plumbing issue. One of my commodes is overflowing. That claim #** is being processed now. The second issue is the freezer portion of my refrigerator is iced up. That claim #** is being processed as well. I have had a great experience with Choice Home Warranty in the past and will continue to be a loyal customer. I think you are great. Thank you. Ray

I would highly recommend this company. They called the day before and on the morning of service to confirm their arrival time. The work was completed the same day and I'm very happy that they fixed everything on my list in a timely manner. The plumber was very nice, professional and told/showed me what parts that he replaced.

The technician that came out was knowledgeable and prompt. Our heater had been out for nearly a week so he understood the urgency of the situation. He was professional and polite. After arriving he asked us a few questions and then got right to work diagnosing the problem. I highly recommend this service to anyone. Our heat is back on thanks to a great technician.