Choice Home Warranty Reviews

I've already had two issues with this contract and they repaired both very quickly and completely. My fridge and pool equipment. I have and do recommend Choice Warranty for those looking for a good coverage option. The cost value is right where it needs to be and service fee is also affordable. Thank you and God bless everyone. Let's make America Great Again.

Choice fails to honor warranty coverage promises and if a claim is approved the payout is well below the cost to repair. I was left to cover repairs for covered items on two separate claims. Additionally, I was displeased with the lack of standards for high quality customer service when I attempted to better understand the policy.

I have a washing machine that died. I had to pay for home visit prior to scheduling appointment. Once I paid for the home visit the appointment was scheduled nearly 3 weeks out. Now parts are out of stock and I have waited for a week, called in and there is no ETA of if and when parts will be available

Updated on 02/19/2025: Typically I have had great experiences with my Choice Home Warranty, until now. My refrigerator ice maker and water dispenser are inoperable. After filing my claim, a technician from HomePro Experts came the next day to repair it. He was successful but they stopped working again the next day. As directed, I reached out to the technician directly and he said he’d be out the next day to fix it again but then never showed up. I alerted CHW and they rescheduled the same technician to come the following Monday—once again he did not show up and he’s not replying to any of my messages. Here we are a week later and the repairs have still not been made! :( I’m extremely frustrated!

We experienced issues with our heating system, and the HVAC service call was scheduled promptly, which was much appreciated given the colder temperatures. The technician quickly identified the problem and resolved it within an hour. Choice's customer service was straightforward and easy to work with, and overall, the service was excellent

All in all the technician did a great job repairing our refrigerator. The concern I had was I feel he was not provided the proper tools to do the repair. The dryer he had was old and substandard so it made what should’ve been a simple job much longer and more laborious. The other issue was that he was not provided things like pads or things to protect the floor so then there was a huge cleanup. After the fact, he was a great technician. I just feel as a company they can do more to give their staff the tools and resources they need to do their best job.

I was pleased with the claim submission process and the quick identification of a quality service provider. However, I was not pleased with the unannounced increase of the initial service fee required over what was stated in my contract renewal 3 years ago. A call to a Choice customer service rep resulted in an answer the basically said—“Sorry that but nothing can be done about that. Goodbye.“

The man was very good and efficient. He was very quickly resolving my problem in a snow day. His action impress me, finishing it in the evening for us do not have any worse problems in my family. I really recommend this guy to you. For any more question, just contact me.

Very professional and courteous, explained everything that was wrong and what needed fixed and even stayed late to finish the work. I will definitely use him again for all my plumbing needs and repairs. Offer's fair prices on projects/repairs not covered by Choice Home Warranty. Excellent job done. Even cleaned up the mess. Made my water system work better than it did before. Thank you.

Filing a claim with Choice Home Warranty was super easy and fast. Their response to my claim was almost immediate. The contractor was scheduled the same day I filed the claim and performed the replacement of our water heater flawlessly. I have zero complaints! Excellent job all around by all.

Tech showed up on time checked my opener determined that it needed to be replaced. Replaced the unit within an hour my door was operating again. Glad we have Choice Warranty, have had numerous occasions to use them, they always replace or repair whatever they are called about. If they can’t replace or repair they will offer you a fair amount to buy a new one.

I contacted Choice Home Warranty this evening to file a claim re excessive hissing and vibration from our air conditioning unit outside when the motor kicked in to cool house down around 5:30 pm. The customer service rep- RIA was very professional & listened carefully as I explained the problem. She was very caring and friendly. I was told someone would contact me within 24 hrs to schedule appt to come out and check unit. Thank you RIA for your courtesy. GP

I had CHW for a short time. Paid upfront which was over 500.00. My air went out and when the repair guy called them, they wouldn't cover it. The unit was old and had rust and that is the reason they wouldn't cover it. I wound up having to buy a whole new unit myself, out of pocket. Choice knew they were wrong and they sent me $150.00 for my trouble. I don't trust any home warranty; I will not buy from any. I told them when something sits outside in rain, snow and everyday things will rust. I ask them before I bought this, I needed a booklet so I could read the warranty. Of course they don't have them. By seeing some of these reviews, seems I'm not the only person that is not happy with them. When you're on SS, you have to watch the way to spend.

I called in on Sunday and by Monday A plumbing company was assigned to me. They showed up Tuesday and the gentleman came in, identified the problem and replaced it all quick, no mess. Fantastic service. He was polite and explained everything to me. I have had others come in and treat me like an idiot. Nothing like that happened.

Matt was very helpful and professional. He was very clear in explaining the warranty. I saw the TV ad and thought it might be a good and valuable warranty that will save us money if and when we need repairs in the future. Further, the cost of coverage was reasonable.

I would highly recommend Top Air Cooling & Air Conditioning. They were very professional, showed up on time, gave a thorough inspection and had the work done in a timely manner. Will definitely recommend and use them again. Mohamed was very knowledgeable and told me exactly what was wrong with the unit and explained how he was going to fix it.

Very impressed after doing my research. My family was with American Home Shield for 10 years. Had I knew about Choice warranty. I would have never signed with that other company. Looking forward to a long relationship with Choice Home Warranty. We are looking forward to the service which will be provided by Choice.

Very happy I could this without having to use humans. The future is clear, a bit more AI and I no longer have to deal with not so friendly in the settlement staff in your call centers. In house service was good, staff should have shoe covers on rainy days!

Shower Faucet leaking, it took 2 days for appointment received and verified. Ollinger plumbing gave prompt and friendly service. I would definitely recommend their service to others. The serviceman was seemed knowledgeable in his work. This was the first time I used my Warranty that I purchased from you.. To our future together and others.

I found the webpage helpful and easy. Then, before I was even finished online, the deluge of texts and phone calls was horrible. For example, someone called yesterday, twice. The second time I explained that I was busy and would call back tomorrow. I received 4 phone calls before 2 pm. Then I called back, there was no greeting just a tentative "hello." I hope your company is just as responsive when I phone for a claim.

I was very happy with the repair and the technician, and I am happy with the cost of $85.00. We were without water for four days, but thank you for honoring my policy. I am satisfied with Choice home Warranty. The tank started leaking at the top of the water heater. The connection that was part of the water heater itself hat broken or rusted.

Noah has provided an excellent customer service by providing a clear explanation of the plan and helped me find the best and affordable plan that suits my budget and need. He was able to let me sign up for a 3 year contract. He is such an asset to Choice Home Warranty.

AC wouldn't turn on and we thought it was an electrical issue. AC tech said it wasn't an electrical problem, showing us that we had power at all the outlets. He said it was probably an AC unit problem. Adel (Electrician) was very friendly and helpful! He was on time, courteous and did a complete check of system.

The Tech showed up when they said they would. He assessed the issue and ordered parts. He called later that day and told me when they would be back. It took a week to get the parts but they returned on the day they said they would be back. When he got into the repair he found that he needed more than what he had with him. He went to the hardware store and bought what he needed to complete the repair as promised.

If I could give zero stars, I would. Choice Home Warranty is always trying to find reasons to not pay claims and they don't check to make sure the people who come to your home for repairs are licensed. Our home almost caught on fire because of the individual they allowed to come to do repairs in our home. The person wasn't a licensed electrician. The local power company supervisor came to our house to inspect the continued problem we were having, and he said we were extremely lucky it didn't catch on fire due to the individual's work. They allowed the same person to come to our house for a different issue that wasn't electrical related, it was plumbing related. Again, he wasn't a licensed plumber either.

Tech called me with a time and was not late. Tech came out, took care of problem in about an hour. Has been here before for the heater, it was the thermostat before. Showed me the problem with a picture and explained. It was the igniter this time.

I had Choice Home Warranty since 2017 with a 6-year contract. We didn't like Choice appliance replacement policy at all. For example, my LG front load washer and dryer failed and Choice decided it was not worthy to repair, though they looked like new and were still in fairly good condition. Choice gave $450 each for replacement instead of repair and did not cover tax and installation/removal. The amount only covered around 50% of our real cost for replacement at that time. The way Choice determined reimbursement amount for my old policy was the lowest price for an appliance on the web regardless of color, brand, capacities. I believe Choice also guaranteed the price for renewal for my 2017 deal. 

Chosen Construction did an excellent job. Quentin, the plumber is very knowledgeable and performed his job in a timely manner. I highly recommend this plumber. I was nervous at first beaded on reviews. However, my experience was beyond lovely. Even customer service at Choice Home Warranty was very nice. I highly recommend both companies if you’re having issues with covered items. This was my first time having to put in a claim. I’m so grateful that it worked out in my favor..

All was awesome!! Keep up this kinda work and the company will go a long way when you have people who show that they actually do care! Staying focus on the customer, very important. It means a lot to everyday people. If I would keep pushing this message of encouragement towards your people working the phones it would turn into a working process in a resume!!! Have a great day ahead! I'm out of words

Tech. replace a part but it is still doing the same thing as before need for him to come back and determine what is really needed here. In my opinion I believe that the unit be replaced with a new one, this unit is 28 years old, think it's time to replace it.

Very disappointed so far. It’s the 3rd time in a year we had to call on our furnace. It was never fixed appropriately. It would run and run and run and never shut off. CHW doesn’t see anything wrong with that as long as it is heating the home. Now, not even a year later it will not heat at all. We were told someone would be here between 7am and 11. They never showed. When I called their vendor, he had no idea he was supposed to be here. Needless to say…. he can’t come for another week. I called back to CHW, they just put in another claim and I just have to wait for another company to accept. I guess we will do the same as we did last year and eventually it will be spring and forgotten until next winter. I will definitely give an update if and when something changes. Stay tuned!!!

I had an extremely frustrating experience with XX. Our heating system broke down, and I started a new claim on February 6, 2025. I didn’t hear from them for two days, so I called back on February 8 for updates. After speaking with a customer service representative, I received an email stating that my appointment was scheduled for Monday, February 10. However, just five minutes after that first email, I got a second email notifying me that my appointment had been canceled. They claimed it was because I had found my own technician, which was completely untrue—I never said anything like that. I called back again, and they reopened my claim.

Technician diagnosed the problem very quickly and identified replacement parts. He quickly checked on part availability and determined that needed parts are not available on the island and will either be ordered or universal parts might be available. He has not yet contacted me with availability of parts and will need to reschedule the repair work.

The technician came out and fixed our problem, I paid him the $75 fee and was very satisfied. Then I was notified that you had not approved the repair, your email to me said it was not normal wear and tear. It absolutely was! The gasket in the drain pipe was broken. There was no reason to not approve such a small job. I was very disappointed with this and will be reviewing my options when renewal time comes.

My first two claims went easily, after that I had problems. The staff I talked with spoke very quickly and at 87 years old I had a hard time understanding their answers. Sometimes I was put on hold and had to start all over again, this is a problem for me.

Technician was on time, called me 30 mins in advance of arrival, took my payment and said he would fix it. Called me and said he would have order new parts (gear for chain drive). Told me he would be back when the part came in and it should be fixed by the end of the week.

After years of use the door handle to open and close my built in micro fell off. I scheduled an appt with a CHOICE tech to come fix it. Tech found the handle was no longer available and submitted the info to CHOICE. Choice decided it was not due to normal wear and tear but that it was," physically damaged/broken", and therefore not covered by warranty. I don't agree with this answer, i did not brake the door handle, as a tire in a car that turns and turns after a period of time it will need to be replaced due to wear or encountering a nail. I hope thru the appeal process CHOICE will do the right thing and will fix my built in micro/convection oven. After my scheduled call with appeal customer service today February 12 at 11:15 am I will update my review as to how my case was handled.

I pay Choice warranty each month for a provided service which involves replacing a bad appliance when necessary. A technician showed up and I paid the service call for him to tell me the unit was bad. Duh? He left and no one including a case manager has completed my claim or returned my inquiry. I will be not a person to recommend Choice Warranty.

The repair men were great. Professional, knowledgeable and friendly. No problem with them. However, not at all pleased with Choice. Washer needs replacement, but given only half of cost of a comparable replacement. Then, we have to wait up to 30 days for Lowe's gift card? If we get something now, is Lowe's going to make it retroactive? I doubt it. Terrible policy!

This is my first time filing a claim with your agency. The initial step after contacting the company to report the problem I’m experiencing went smoothly. The Operator had listened carefully, verified my contract and was able to contact the company to setup an appointment. This was done in an efficient manner. Therefore I am pleased with the initial step so far.

Technicians are courteous, knowledgeable and professional. Only concern is they are from the IL area. Weather and time impacts scheduling and keeping appointments. When there are additional parts needed, it’s too late to get them that day due to the late appointments. Are there any technicians in the Milwaukee and Waukesha county areas? I would recommend CHW to my friends, but this is a problem.

The sales rep while knowledge, kept asking me why I had not bought coverage sooner. I explained to him I was retired & on a fixed income, he still continued. I appreciated he covered me beginning in April. I just felt he was just wanting to make a sale. I'm 69 years old, most of my adult life (30 years) I was in customer service. This young man needs retraining. I would not have bought coverage from your company if it wasn't for its outstanding reputation.

The technician was friendly and knowledgeable. Made the repair quickly. The technician arrived in a timely manner. I liked how quickly the technician was able resolve the problem and had required parts in his inventory. Would definitely recommend to all family and friends. I am very pleased with the service. 😊

I've been a customer since January of 2021 and have literally saved thousands of dollars over the cost of the policy. I've gotten a new furnace, hot water heater, dishwasher, A/C repairs - I've lost track of it all. I got a quote of $1200 from a plumber that said I needed new pressure relief valves. I almost signed it, then thought I better check to see if Choice covered it, and they did! I used their plumber, but $75 later I was in business. I'm afraid they're not going to renew me!

I was disappointed when I found out that it would cost me over $500 to replace my water heater. There is nowhere in the Choice contract that such cost is stated or indicated. I have no option but to pay $500+ fee quoted by the plumber. However, I do believe such cost estimates should be stated as a possibility in the contract that I paid $630 for.

After the service guy left, I was told my dishwasher was going to be replaced. To my surprise I was offered $250 for a new dishwasher, but there is no dishwasher available for this price. Plus there is no allowance for the installation, so I'm stuck paying for it all.

I have been waiting for 2 days for a contractor to contact me regarding an appointment to get my garage door checked and fixed. So far no response from CHW or a contractor. Tried tracking my claim, but all I see is the word dispatch. Not sure what that status pertains to? Garage door will not open or close.

I signed with Choice about 1.5 years ago wondering if they were going to easy or difficult and so far, I am very impressed. They have sent great people to fix my HVAC system twice and this most recent time has been like magic. My system is working the best it ever has. They are very easy to make claims with and set up appointments usually the same day or in 24 hours. And the reps on the phone are friendly and efficient. Thank you, Choice and keep up the great work!

My water heater was leaking and not working properly, I made a claim with Choice home warranty everything was quick and handled accordingly through them and my water heater was replaced in no time. I would definitely recommend them to anyone that has has second thoughts on adding an extra warranty on your home. They definitely made this process a lot easier for my wife and I.

Refrigerator control board went out. Filed a claim online. The process was very easy. The GE service tech came out and troubleshooting my refrigerator. He found out that I needed a new control circuit board. He explained to me that he had to order the the control circuit board. When the part came in he came back and replaced the circuit board. The claim process was very easy.

Thanks to Phil for making my first claim smooth and fast. They took care of my washing machine issue immediately and got a service person out quickly. Thanks for the great coverage and the great staff. I recently changed to CHOICE HOME WARRANTY and I am glad I did! Thank you for the time and quality service. Give thanks to Phil.

He was pleasant and did the job fast. However he did track water thru the house from the bathtub. He was professional and courteous and called before he came. Updated me as to when he'd be here. I'm not sure if this was a handyman service or a plumbing company.

Today I purchased a Choice Plan. The young man was so kind and patient with me. His name is Nathan. The price was great and was able to do a monthly payment. He explained everything completely, and made sure I understood everything. Thank you for having such wonderful staff. There should be more people like him.

Andres's presentation was professional. He was timely in his follow-up. He answered all questions and offered additional options. I highly recommend him. He offered savings with a one-year prepaid purchase. Even though we did not accept the offer, it was attractive, and under different circumstances, we would have taken it.

I only signed up today for your home warranty - Nathan helped. me. He was very kind and helpful in my conversation with him. When I need to call back I will ask to speak with him because of his willingness to want to help me. I hope this is a good home warranty as the one I had with Sears was not.

Updated on 03/12/2025: Worst mistake to buy a home warranty from Choice Home Warranty. First claimed they did not cover my hot water heater because it was 80 gallons. BBB got that straightened out. Then once the new water heater was installed I was charged $400 for the installation. When asked why, I was told this was for modifications. There were no modifications done, per the tech doing the work, however to install a new water heater was a modification. Never have I ever experienced such underhanded dealings. Do yourself a favor and stay away from this company.

Needed to replace broken lightbulb in microwave. Technician was able to do it at initial visit. Bulb located in difficult position to access and was broken with base stuck in socket. Technician was able to come on my schedule. Technician explained why this happened and says it is a problem in many microwave ovens.

Called for claim on Thursday, Feb 6. It is Tuesday, Feb 11 and I still do not have a new water heater. It was approved but had to be ordered. WHY? There are Lowe's and Home Depots here in town. I have a leaky mess all over my garage and it continues. RIDICULOUS!!!

The A/C tech was absolutely superb. He will always be welcome to return to my home. The A/C works perfectly now. The tech did his work very professionally and made sure one of my cats did not escape from the home. 5 Star service for a very needed repair as the temperatures soared upward. Thanks again.

I'm very happy with your service. Got me an appointment with technician immediately for my garbage disposal. Really, I will recommend Choice to anyone who asks me for a home warranty. You really care. I have no complains. Very happy with your service. As a matter of fact I talked to my daughter about your company and I believe she is part of your customers. Thank you.

The process was easy and issued was solved in a timely manner. The company who was doing the work had to come from far but they were knowledgeable and explained what the problem was and then how they were going to fix it. I never had to get involved in paperwork except to put my claim in. Everything else was done between company and Choice.

Waiting for ordered water heater to arrive; all paperwork completed. So far all has occurred in timely manner. Company Choice sent has been respectful, explained procedure well. Also reviewed the company Choice sent and they are 4+ with excellent remarks. Thank you for coordinating this replacement so well - true to your reputation. I am a senior on a tight budget and really appreciate Choice.

I just had spinal surgery. I am so thankful for Choice Warranty Service. I put in a request, the technician came and fixed the problem. My life was made a bit easier. I am able to concentrate on getting myself better while someone was able to just take care of things around the house for me. It is a win win situation.

I was very pleased with the technician that arrived to take care of my washer. He was very knowledgeable and personable. Explained everything and showed me what the problem was. Also very prompt, actually even called to ask if he could arrive early, which was great for me. Highly recommend.

Goodman was great and knowledgeable. He knew exactly what was wrong within minutes of arriving to the home. We have had him service our home before and he is always professional and quick! He communicates quick and he let us know 30 minutes before arriving that he was on his way. We would definitely recommend him again to anyone. Great and quick service.

Called late yesterday and reported the problems, and was assigned San Antonio Plumbing stating they be here on the 12th. Called the plumbers this date 02-11-2025 and asked if they could send the plumbers sometimes today because of the toilets and was pleasantly accomodated for service between 3 PM and 8PM.

Technician was quick, efficient and professional. Easy to get my locks all rekeyed without a hassle and no issues with timing. Showed up within the scheduled window and was done in less than an hour. Great service overall, just moved to Dallas and wouldn’t have known who to pick otherwise!

The problem was access in timely manner once the technician arrived and checked out the condition of the appliance at first the technician acted as though there wasn’t anything wrong and couldn’t smell the order from the fire. He was able to get the washer to spin And but not sure if it cycled. Eventually he took off the front of the washer and found that the transmission had been compromised by fire.

Torr was wonderful, got our door working very quickly. I wish I could say the same for Choice, he couldn’t reach Choice to get the okay to fix the door but went ahead and fixed it anyways saying he would just take the loss. Better that than having to make another trip. The last time we had a repair the plumber had to make two trips. One to see what had to be done and the second to do it. No wonder it is so hard for them to find us a plumber now.

Technician arrived as was confirmed. Inspected the problem with our ceiling fan & determined the fan was inoperable. Left to get a replacement and installed. All done in a very timely manner. Very professional & courteous the whole time as kept us informed as what he was doing. We are very satisfied with this company and the service they performed.

Phil ** was great to work with. He was very Polite, Helpful, Knowledgeable and Professional and explained everything so it was easy to understand, I had been Considering a Home Warranty and Phil came across as very Honest so that was A huge selling point for me. He is a real asset to your company.

Very straightforward and easy understanding proposal and coverage being presented by their rep Jake **, helping me to choose this company. Pricing is right so long the company honors all the covered items as promised down the road. Buying a home warranty always give me a peace of mind but don't want to overspend money on unnecessary items.

I called Moe ** to get a policy for my mother in law and I didn't have enough line of credit to afford the product and I told him so. He then asked if I could do 2 installments and I DIDN'T REPLY because I could not afford the service and was not going to max out my credit card for just half the service cost. Today I find out he went ahead and charged me anyways!! Don't use them, they just want your money, they don't care about you or your financial position. Walking up to almost $700 of new debt is not how I wanted to end my day.

Run away as fast as you can! A total rip off. Submitted claim, thought I was fine. Technician came out and ordered parts to fix our microwave. The parts arrived and the technician came back out to install them (four days later). The technician started to install the parts and then made decision the microwave needed to be replaced. He went out to his truck to fill out his digital paperwork to Choice and then came back in our house to explain what he had done. One minute after he walked in the house, Choice Home Warranty Denied the claim as they said we, my wife and I, had damaged the microwave.

I bought this warranty with the expectation that I'd never have to use it. Well, 2 months in & I had to submit a claim for new microwave that suddenly malfunctioned because of defective sensor. The claim was answered in 4 hours & a repair person from Netgroup Appliance Repair was there the next day! He ordered the part & repaired the microwave. Great service!

I appreciate your agent, Justin **, regarding his clarity, explicit information, answering all of my questions, sending me info in a timely manner. He offered me several options for plans and verified charges, etc. It is extremely important that I have fully clarification as to what I am paying for and my ability to re-negotiate my plan. Thank you for his expertise in convey your company plan.

Josh was wonderful and very helpful. He answered all my questions immediately and was polite and efficient. He was very upbeat and a pleasure to do business with. I would recommend Choice to anyone who is looking for Home Warranty, My business was taken care of as fast as humanly possible. It was a very good experience. 😀

My garbage disposal was leaking so I filed a claim February the 4th. The very next day, I received an email stating that an appointment had been made with TB Plumbing. The plumbers arrived February 7th to install a new disposal. I was pleasantly surprised at the rapid pace from filing the claim to the actual repair. I've had home warranties before and this one is by far the best one for me!

I no sooner entered my information and was still looking at the website when I received a call. We just had to replace a dryer, microwave and a stove at the same time and I suggested a home warranty program. I've had some experience with other companies in the past. I did some research and found that your company was rated number 1. So far so good. Very easy to get set up and started. Also Mr. ** was very confident and pleasant to deal with. He answered all my questions and concerns. I am expecting that if I have any need to use this in the future that it will be just as pleasant of an experience.

Choice Home Warranty picks and chooses what it wants to cover. Even though it is listed as covered. As soon as my furnace went out all of the sudden it wasn't covered anymore. I went 16 days without a furnace because they kept firing HVAC people. I think there was 5 that was sent. I ended up borrowing money and purchasing one myself because of them. 0 dollars paid. My last plumbing issue they also only covered part of it. Why? I paid good money for this to only cover small things.

I can't believe how easy it was to file a claim and the speed the service was scheduled. I was consistently updated on the progress of my claim. The service technician called before arriving and was on time. He was able to quickly diagnose and repair the issue with my refrigerator. I am very happy with Choice Home Warranty!

"I had a telephone conversation with Toni-Ann ** on Feb 10, 2025, and we discussed the issue. She was able to get my claim resolved and explained everything to me about the process of getting it done. She provided great customer service. Thank you for your support on this matter."

I made my request online, very easy, received a confirmation within minutes. We will see how long it takes for a technician to call. I am hoping it won't be long before being contacted by the technician.

I've been without a fridge for 3 weeks now. They which is Choice Home Warranty keep telling me it's in the order state. Waiting for a tech. Can't believe in a metro area that they can't find anyone. I bought new myself and plan to sue them.

I was scheduled for a repair on Monday and the technician did not show up until Friday. Very poor timing and could not get in touch with the company about the issue. Wish that choices would get better companies to work with. But technician was very good when he showed up. Thanks for the chance to be heard.

I have been a Choice customer since 2018. I have used their claims service a few times for small repairs and was satisfied with the service. I contemplated going elsewhere but most other companies that I inquired about seem to be about the same. Since I am on a fixed income, my concern is that the monthly plan charges and claim fees keep creeping up every year and one day I may need a big repair that they may not cover.

He knew exactly how to fix my Samsung ice maker, it is working great. He was knowledgeable, very nice and polite. He came a day early which was very good. I have no idea why my ice maker froze up like it did. I will tell my friends about Choice Warranty. Choice Warranty responded in a timely manner finding a company to fix my issue.

I filed my claim with you guys a week ago. I still don’t have my plumbing problem resolved. You guys have been having a difficult time trying to find a technician for my plumbing job, so you sent an email to me stating for that if I’d like to do a reimbursement claim that I had that option, so I did, I contacted a plumber, locally in Biloxi Mississippi, he came out the next day and did an estimate on my repairs to my plumbing issue from my washing machine and you guys have been giving me a hard time trying to resolve my claim and now you’re stating that you’re looking for a technician to resolve my problem and I’m not very happy, because I have already found a technician, Aquaman Plumming, and that’s who I would like to use to fix my problem with my plumbing.

Technician services were great. Repair and replacement part were complete in 4 days. Not pleased with Choice only paying $75 for faucet as I pay for upgrades and thought I would get like or equivalent quality faucet. Only got standard replacement for kitchen sink and had a high quality or brand, Delta that needed to be replaced. First time using warranty.

Power outlets went out in three of my rooms and I reached out to CHW and they had their local electrician reach out to me to schedule an appointment the same day. His earliest availability was in two days. I was very pleased with the service. How quick the technician found the issue, fixed it and went on his way within 30 minutes.

My washing machine stopped working and I put a claim in and Sam was sent out. Sam was very professional and upfront. He was not able to fix my machine at the time because he had to hear from Choice Warranty first. So choice Warranty said no to repairs and said I could get a gift card for Lowe's for $343. I am grateful for the 343 but now I have no washer for possible up to 30 days. Plus I will need to add money to buy a washer from Lowe's.

For anyone debating the thought of getting a home warranty program look no further, this is the company you want. Since our inception of working with Choice Home Warranty we have been extremely pleased. They have been there every time we have needed them and have treated us very fairly and taken care of any and all issues we have had. They have gone beyond our expectations.

The tech was great but the only thing I don’t like is that they cannot repair your stuff while there. They had to get approval to do so, then order the part and once approved they make another appointment to come back for the repairs. So this is another day I must make myself available!

The problem seems to be corrected. The tech did provide a written receipt for $60 after I paid him. He only tighten the nuts around the pipes. However, he did not installed new washers, during the service. He was very professional and knowledgeable about the problem. He checked the garbage disposal and the pipes for leaks. Water was ran through the pipes and no leaks was found at the time of service.

Most all times that I have had a concern regarding a covered item at my home, Choice Home Warranty came through by providing me with the expertise of professionals in the field of my issues. It feels great to know that I have someone to call on. The last service call allowed me to meet and communicate with a gentleman from Ukraine who was, very, pleasant and understanding. I pray that he and his family succeed at obtaining their life's desires.

Repairman was efficient, fixed and explained problem and how to avoid in the future. Only 4 stars as company scheduling communication was inefficient and texted at off times as at 1:00 on the morning to change time of service call. We are in rural area and is often hard to find services so we grateful for their service and do recommend, just stay in touch to verify service calls.

The tech arrived on time. He determined that a micro switch was defective. He removed and replaced the switch and that stopped the exhaust fan from operating each time the door was opened. The actual door itself was another problem with the glass face loose in the door. He said he would report that to either have the door replaced or the entire unit as the door repair is expensive. I'm waiting for that decision.

Other companies I have dealt with charge their customers a monthly surcharge for their services. If you have a claim then there is a service fee of the policy. Once you pay all that, the contractor come to assess the problem most time fix the problem or replace the problem. But never have I ever had to pay an additional fee to fix the problem. That should be included in my monthly service fee or the service call fee. So I'm very unsatisfied with your company policies. I think you need to Reassess your policies because you have lost this consumer. Please don't respond to this email of "Sorry to hear your unsatisfactory of our policies because your feedback matter." Just change and DO BETTER!!

Two service technicians came to repair my GE dishwasher. They ordered the part, had it delivered to my home, and set a return date to install the part. They were punctual with their arrival time both days and even assisted me with a little cleanup behind the unit. Thank, Guys for a job well done.

I am awaiting the arrival of a technician who is supposed to be here today to install a garbage disposal switch. I was told the technician would be here between 11:00 AM and 3:00 PM. I called the technician's company this morning to confirm. The person to whom I spoke at A PLUS PLUMBING said the technician would be here after 3:00 today. It is now 4:25 PM and no technician has shown up or called.

After many many phone calls to get my washing machine and dryer fixed because of an incompetent technician they sent a technician that I believe will get the job done. He found the problem and ordered parts and prayerfully it will be fixed soon. It took a while but Choice Warranty finally came through.

Having Choice Home Warranty service on hand when an urgent home maintenance issue occurs is comforting. My main refrigerator gave out, and as soon as I submitted a maintenance request and was put into contact with a professional technician in my area of town, it was less than a few hours. A qualified professional technician from Whirlpool came out and quickly assessed the issue, repaired my refrigerator, explained the issue and left us very satisfied with his work.

Everything looks great but not interested at this time. Please cancel not financially in a good position to continue at this time. Wanted a written contract to review. Sales person said it wasn't a problem. Never received one. Don't have a printer to download a copy. So please cancel. Husband was upset I did this without consulting with him first.

To whom this may concerned, I drop Home Choice Warranty back in the summertime. And I kept receiving call from the company saying bill not paid, I said we cancel home choice warranty, the customer rep said, "Well I have to update info." I said ok, kept getting calls saying not paid. I said, "It’s cancelled, please don’t call no more!" As of February 8, 2025, I looked at my account and it was -188.00 dollars that Home Choice went through my account! Please be aware of this company. I have cancel them and they have my checking account information so they keep taking money out of my account, so now I have to change my whole checking account number, that’s such a pain!!! Home Choice Warranty money hungry. I will never have this company for no warranty, be aware!!!!!!!

The men that came were extremely polite and knowledgeable. They had to run and get parts a couple of times but I didn’t care because they seemed to know what they were doing. They did a GREAT job and had the problem fixed in a good time! Thank you 🙏🏼 to both the men!

Bivens Heating and Air came out to inspect my furnace and knew right away what the issue. He ordered the part and came out a few days later. In less than an hour the heater was up and running. I would highly recommend the heat/air technician. As for Choice Home Warranty they were awesome. I've had other home warranty companies and by far, Choice is the best!

Great job by the Technician. He was very nice and explained what was wrong, He left the area he was working in clean. I would recommend His company to anyone in need of service. I also would recommend Choice Home Warranty to my friends and family. Please use this company for future issues that is needed.

After being with this company for at least four years paying 500 and something a year or more for home warranty never have used it until recently when my garage door stopped working. The tech they found to come out and look at. It was awesome. Great gentleman paid him $75 and he got a thing back from you folks home warranty stating that he couldn’t fix my garage door because it wasn’t covered garage door wasn’t broke. It just needed to be readjusted for starting stop points after all this money and all this time this is how I am treated. I will no longer recommend this company to anyone and I’m very very disappointed in the service.

It might be 5 stars if the initial replacement offer was a little more generous (only about half the cost of a basic model--apparently we don't agree on the meaning of replacement). Latasha did increase the offer substantially (though I will still incur a fair expense) and did agree to send me a check instead of a Lowe's gift card since the nearest one is an hour away. She was friendly and courteous. I appreciate that she reached out ahead of our scheduled appointment to get this done. We'll see how long it takes to get the check.

I am on a fixed income and I have been looking for a company that gives me the best service at an affordable price. I checked out this company on Google and before I knew it, I received a call from Lisa. She was very informative and friendly. The amount she quoted me was more than I could afford at this time. Upon telling this to her, she immediately offed me a lower price and I signed up to protect my investments inside my home. Thank you Lisa and Choice Home Warranty.

The technician was professional and courteous. He even came back to fix the problem in the same day as he diagnosed it after getting approval from home warranty. The job was done quickly and efficiently. He communicated the issue clearly from the diagnoses and let me know how he could help to fix it. I would definitely use this technician again in the future for any pool repair needed.

My claim has been handled very well and I was happy. Waiting for a part to be ordered and installed. HOWEVER, I have contacted Choice Home Warranty 3 times because of an error with my Service Address (NOT contact address). Actually both addresses are the same. According to my profile, my service address is in FLANDERS, NY. The street address is correct. Unfortunately, there is no such street address in Flanders! I've brought that to their attention 3 times so far and I have received NO response or correction. My Service Address (as is my contact address) is RIVERHEAD, NY. So far, a repair person has made it to my home without incident. But until this is corrected, I'm still waiting for a problem. I have no idea where the FLANDERS town ever came from. I never listed my address as being there.

I've had Choice for about 6 months. This was my first time using it. The process was very easy. The technician was very professional and friendly. Explained the issue and the repair to me and was very thorough. I will definitely continue using this service. I was impressed with the claim process and quickly they responded.

Plumber was very knowledgeable of product and was very easy to communicate with. He was on time and took care of my toilet in less than 20 minutes!! I would have liked an email from Choice to let me know who was notified and who would be calling me. Thank you.

First visit the tech replaced the igniter. Heat worked for less than 60 days. Contacted Choice & was informed that the 30 day window had lapsed & therefore the tech visit will cost an additional $75. I was not pleased & spoke with the next person up the chain. $75 was waived. Thanks again Choice.

Professional service, very polite and friendly, knew how to trace the issue down without destroying our home. I just wish that Home Choice could find some company close to our town instead of having someone come about an hour away. If Home Choice would work on this problem the customer could have service a lot quicker than waiting a four hour window

The vendor that came out to do the repair was very nice, straight to the point. Immediately diagnosed and ordered the part for us. Part showed up right away, he came back and installed within a week. The appliance is now humming along and working g perfectly. Good experience and overall happy with how it went.

Service provided was excellent. Technician arrived per agreed upon schedule. Was very professional and the problem was fixed the first time. Satisfied with selecting Choice Home Warranty and the vendor they used to provide my repair service. Good job! Look forward to having peace of mind in knowing that I can count on a reliable company.

I spoke with Shemar ** today regarding the purchase of a home warranty policy. He was extremely helpful in explaining the coverages and what is covered. Due to his detailed explanation I did purchase a three year policy. Due to the fact that the policy isn't in effect for 30 days I can not comment on any claims processing at this time..

Eduardo is very helpful and I appreciate his insight and advice on this matter. Thank you, I highly recommend this gentleman to be a part of your journey with your home. It’s reassuring to know that I am protected and that I can make the best use of this opportunity.

After submitting the ticket through the Choice Home Warranty portal. An appointment was created; then changed to an earlier time. The refrigerator tech arrived on time as scheduled. He promptly diagnosed the cooling problem and then proceeded to repair the ice buildup around the coils and resolved the cooling problem in the same visit - I am highly satisfied!

Daniel communicated arrival time and was on time. Thorough and detailed in cause and what could be done. He got back to me with recommendations within 12 hours. Old unit of 25 years so have to search for parts and if they will work. Like to resolve as soon as possible. Daniel gave me alternatives also.

My compressor went out on my refrigerator and a new one was ordered. The processor did not come after several weeks. Choice Home Warranty provide me with a check to go towards purchasing a new refrigerator. I used the money/gift card towards the purchase of a new refrigerator. It paid for half of it. I was very happy. PERFECT!!

It was a bad experience. It took a long time for the service to contact me and give me a supplier/server. Then I was completely 100% denied. It seemed like they would’ve given me some help to purchase another hot water heater or something on its installation. That’s why I got the warranty. Absolutely junk and useless.

Filed a claim regarding our HVAC system. Was initially denied the claim and then had someone come to examine the equipment. It is in need of replacement due to 19 years of use. The AC side of the unit is badly rusted and the outside condensers use Freon for cooling, which is being phased out of use. I was hoping that the warranty would at least offer some funds to help with this situation. I am not sure that Choice Warranty is in the business of serving their clients as much as taking their money and then making it very difficult to use the services promised! I would not recommend you to anyone!

Way too long to get service scheduled. Failure to listen to the customer. It took 9 days for the Tech to show up, by this time I had already repaired appliance repaired. I will not be renewing. The first contact was very disappointing. The only positive thing from the whole experience was the Service Tech, very polite and presented himself well.

Our dishwasher stopped working. Wouldn't turn on and seem to be fully dead. We called Choice Home Warranty after having purchased a contract with them a couple years ago. This was the first time we using them. We went online and filled out the request. Within a week we had a technician come out and he fixed it with no issues. Very happy with Choice Home Warranty.

I just want to say thank you to the guys that came out and did work on yesterday at my house. And they did a great job. And I will definitely be using them again because they’re perfection and work was of a great deal and what they done fixing the problems that our house.

Wonderful and professional service. Repair technician arrived the same day of claim, technician called ahead, investigated appliance failure, determined appropriate repair/replacement. Received approval from Choice Home Warranty within 24 hours for the necessary action to fix appliance. The Technician Scheduled final repair, anticipate a rapid response once the part arrives.

When CHW gets a technician to my house, I get great service at a great price; however, they are often slow about getting someone to us, and one time they never did get anyone to us. I think if you live in a city, they would be good. I live in a rural area, and their service is sometimes iffy.

Called for an assessment since our furnace is 23 years old. We have a maintenance plan that is bi-annual to ensure our heating/ air conditioning system is functioning properly. The past two years have been extremely worrisome because the unit is showing significant signs of deterioration. The rep assigned to our said our unit was still good yet wanted to sell us a new one for $10k. Not something we are considering since we are already paying for a home warranty.

The technician was very prompt, knowledgeable and well prepared to handle the issue during the first visit. He also noticed our drain was clogged and took care of that while he was making sure the disposal he just installed worked properly.

The repair person was friendly, very efficient and explained everything in great detail. He just had to order parts to complete the repair, he said it would take about a week today is seven days. I hope to hear from him soon. Choice Home Warranty has been very reliable as I have had my central air repaired over the summer, my stove recently and now my dryer.

I called about a plumbing issue. Then I thought the issue was repaired, so I cancelled the technician. The issue was not repaired so I had to call back for a plumber. Throughout the entire process the representative was concerned about my issue. Not once did they have an issue with me canceling then calling back for the same thing. They were attentive to my needs.

I was that was able repairman to diagnose the problem. The part for my washer they discontinued. Choice offered and accepted a cash to replace. However, there's 30 delay to payment. I wasn't happy with company policy. Had it been my refrigerator, and no funds replace. No refrigerator for 30 days. I wasn't informed about the policy, it could in fine print. Be aware of this policy.

Choice had a repair company lined up and scheduled to come out to my house the day after I submitted a claim to them. The repairman was knowledgeable and efficient, explained what was wrong and what parts needed to be replaced. When Choice approved purchase of the parts, he updated me. When he new an ETA for the parts, he updated me.

My heater went out on a very cold day. I called CH & they had someone out that afternoon. Got me all fixed up. But an hour later it was cold & not working. It was after 5:00. But the nice lady who helped me said couldn’t get anyone tonight. Ok! I understand. Next day they called me & came out & found out the problem. But had to be ordered the part. So they did & by end of week all fixed & I had heat. Everyone was very nice & my serviceman was very nice. Really everyone I spoke with did everything they could. Sometimes things go wrong & it just takes time to fix. But glad I had Choice Homes. If you’re looking for a warranty Company check out Choice Homes!

Choice Home Warranty is nothing more than a massive fraud masquerading as a company. They'll gladly take your money, but when it comes time to get work done, you'll be lucky even to get a technician to your house. The technicians who will work with them are the absolute worst because not only do they not pay claims, they don't pay the technicians and reputable ones won't work with them. If you have a dispute, they force you into arbitration, which costs a couple hundred bucks, plus your time and headache. Read the BBB complaints; there's a reason they have thousands of them. Visit the Facebook group, "Choice Home Warranty Unresolved Problems", review the legal actions taken by attorneys general. Save yourself the headache; whatever the warranty costs per year, set that money aside for repair costs because you'll be paying them yourself anyway.

CHW is a total SCAM! I have unfortunately been a victim. As a first-time home buyer, I fell in and purchased this warranty. I filed a claim for a broken kitchen appliance. First, it took 2 weeks for the company to get a repair guy to come down and then we had to pay the service fee once he came down. Then he filed a report that the appliance was broken and needed replacement. Ever since CHW has been fighting tooth and nail to save themselves from fixing the appliance that was broken. Claiming it wasn't completely broken, or that it's not covered under their policy and other such baloney.

The service technician called on the day of service to inform me of his status and expected arrival time. He arrived early, was very personable, and got to work. He shared tips, explained through demonstration what the issue was, and offered solutions to reduce the possibility of a recurrence. This was frigid weather so my experience was not unique. Overall, he was great. I would recommend to a friend and utilize again.

After filing a claim for pipe leak in hall ceiling on 12-20-24, they after calling every week to find out what the status is, they finally refused my claim. Today is 2-6-25. I have a large cut in my ceiling waiting for someone to replace my pipes. Their plumber in December stated that I had rust and the problem was in my basement. NO, it is in my hall between the family room and dining room, the so called rust are tiny purple spots on the pipes that are about to leak.

It was very easy for me to file a claim. I received a response in an acceptable amount of time with the name of a contractor. The contractor arrived as promised and did a very good job identifying the problem and contact you with the results. Even though I am still without heat, I feel certain that as soon as parts arrive and it can be rescheduled, it will be taken care of. I am so grateful to be a member of this warranty program and will definitely renew!

I was scammed out of $670 reimbursement for replacing a high ceiling fan. Quotes approved in writing by Choice Warranty/Reliance/Rely home, but told contractors they had to sign long term contracts to do work way under market rates. Went through 3 months and 4 vendors. Choice scheduled Always LLC & Odinson Electric as their supposed contractors. (They in fact did not have contracts with them but were hoping to use my job to get the contracts) Both declined to sign directly with Choice/Rely/Reliance as they pay well below market wage. No inexperienced (2 came to look and the job & declined).

There is an issue with a control board in our furnace. The technician came out last Friday and said he would look for the board locally and get back to me. He texted me Sunday and said they had a part they would order from Michigan because there’s nothing locally. Several days went by and my house is cold. I talked to him Wednesday and he said he ordered the part on Saturday from a company in California which is not what he said Sunday. It’s Thursday and he still hasn’t fixed the problem and they still haven’t gotten the part. I’m extremely disappointed.

I had a very pleasant and informative talk with your agent on the phone. He was well informed and very polite. He also was able to answer all of my questions very quickly. It was pleasure to talk to him. He made it very easy to decide to become a member of your company.

I've been with Choice Home Warranty for several years now, and they've consistently addressed any issues we've encountered efficiently with reputable companies handling the repairs. There was one instance when they couldn't fix our fridge, so they decided it needed replacement. They sent me a check for the replacement cost, allowing me to choose a new fridge. My only complaint is that the replacement price they offer doesn't fully cover the cost of a new item, but it does cover a significant portion. However, I believe this is standard practice for home warranty programs, and my experience with other companies in the past has been unsatisfactory. I would and do recommend Choice Home Warranty."

Great customer service! The representative was pleasant, respectful, professional & knowledgeable. I love that Choice home Warranty offer plans that cover not only basic appliances, but higher end appliances for people who own with larger homes. I would not hesitate to recommend choice Home Warranty to friends and family, knowing they would not be disappointed in their decision to use them for their home warranty needs.

My carbon monoxide detector went off and the fire department determined the problem was the stove. I reported to Choice. They promptly dispatched a tech from Bodewell Appliance. He determined after testing there wrong with stove. I had been using the stove a lot coupled with the sensitive detector. He also gave a tip that when the tips of the flames are all orange then there a problem. Very satisfied with the service and outcome.

Ms. Diellavissia ** did an excellent job in providing the details of the coverage to which I was entitled. While I was unaware my coverage was limited to a 75-gallon tank and I had an 80-gallon tank, I am satisfied with the compromise reached with Choice Warranty through Ms. **,

Freezer / ice maker not working. Refrigerator/ freezing vegetables Need to replace Filters in refrigerator, and outside of refrigerator, also have reverse osmosis. Water sistema and also need to replace filters. Had the water tested by City of Chandler, and the results were not good at all!! When we First bought the refrigerator it worked Great with all Filters. So Will Be doing the Clean up of Filters and go From there. Will inform Choice Warranty of the Outcome.

We haven't used the plan yet as we just purchased the plan. We have had other plans but none compare to this one. We found the plan to be very favorable for us. Your contact person was very knowledgeable. We look forward to using the plan when the need arises. Thank you for being a friendly company.

I have already recommended Choice Home Warranty to my mother & also another friend! I love it and am absolutely pleased with it. I appreciate the company looking out for me & helping me out when my appliances act up keeping me from having to purchase new ones. The callers are always so friendly when I call in & speak to someone. Also thanks for sending Redman Plumbing! They were so professional, very kind, & let me know what they were doing at all times. His company in my opinion is top tier.

Choice Warranty has been extremely helpful for me and I have recommended you to many of my friends and colleagues. Keep up the great work and service for our customers. Fast and accurate information with the utmost care for the customer is the most impressive and reliable service provider that offers a wide range of services.

After my ticket was assigned to AJ Air Conditioning, they were able to show up quicker than anticipated and provided a quick and efficient fix in less than 5 mins. Very pleased and I had a great experience. Albert was amazing and very knowledgeable in correcting my issue and ensuring all is running as expected. :)

It took two days to find someone to come out and fix our thermostat and they were able to come out and diagnose, test, verify, and educate me. We ended up needing to replace the thermostat which I wanted to do anyway as it was an older piece of equipment.

I had a leak with an older luxury series Koehler toilet. CHW had a repair person come out within 24 hours. A part was needed and the repair person continuously kept me updated on its status. CHW but especially the knowledge and expertise of the repair person Ivan from Innovative Plumbing Solutions, exceeded all of my expectations. In the past I had American Home whose actions clearly showed that customers do not matter (read their reviews). I own multiple homes and have them covered by Choice Home Warranty.

Came in quickly, analyzed the problem. Older microwave and parts no longer available. No charge for his service. Called before he came and got there when he said he would. Told us what we needed to do with our warranty company to get the situation rectified. I am glad we have a warranty company.

The technician was on time, professional, and quickly found the problem. Gabriel, the technician said I could run the HVAC for a day or two. However, I will not until it is fixed. His company is waiting for Choice's approval to order a warranty part and repair the problem.

Purchasing a home warranty has proven to be the best decision and we have been well taken care of by Choice Home Warranty. Submitting a claim was very easy. They connected us with a service provider who was courteous, prompt, had great communication, and took care of our needs. This is the third time we’ve needed to make use of our warranty and each experience is consistently good.

The technician did a great job, very considerate and fix the problem in a shot time. He provide an explanation on what was the problem and the way he fixed it. Overall a nice experience. The wait was not that good as I had to wait for more than one week.

Unable to get someone to speak to. After several calls a person answered said he will transfer me and then the line got disconnected. I tried to call back. Was unable to get my call through. I filed a new claim for my furnace online but there was no follow up call from Choice. I did not get a technician until Tuesday. Thank goodness we had space heaters. I think there should be better communication for the customers especially if the problem is a big concern for the customer.

Leaking faucet in kitchen, repair professional arrived on time and looked into the matter. He said he would let us know if it was approved. Very pleasant to work with. I have used this company before. Professional is a very good word for this company. Thanks for being there for us.

Great customer service. This is a new Home Warranty Policy. Representative gave me great options to make sure I was getting the best policy and price for my needs. Old Home Warranty Company could not help me with a recent issue. Glad my husband researched other Home Warranty Companies online and found Choice.

Unfortunately the texts and emails perhaps automated of appt were 1-5pm and next and 1-2pm and then a 30 min notice at 12:30pm for 1pm appt? Once Raj (tech) showed at 2:45 he was great. He explained the system of appt arrival is all automated. Very confusing and conflicting. Get better software? Please.

Repair tech was very polite, efficient and very fast. Explained what the problem was and how it would be fixed and set when he would be back. Also said that they could look at and fix when needed advised on possible other. Would strongly recommend this company to my friends and family whenever needed. Would let them know also about the home warranty company for further customers.

Stephanie was very kind and professional. She helped me establish the annual rate and explained the policy with patience. I appreciate her thoughtfulness. The agents I spoke with were all very knowledgeable. Having this policy gives me the peace of mind that I'll have a company to help me if anything inside the house presents a problem.

Very knowledgeable technician, was able to figure out the issue in 5-10 mins. Got the parts in a couple of days and fixed the issue in under 5 mins. Overall Great Job!! That technician really knew their stuff! Finding the problem so fast is impressive. Getting parts quickly is always a relief. A fast fix is the best kind of fix. Glad that's sorted out so efficiently. Hopefully, everything's working smoothly now. It's a good feeling when things are back in order. Now you can get back to what matters.

It took 6 days to get it fixed, I called on 1/30, I received my appointment on 2/3, and the heater was fixed on 2/5, but I had to call Choice Warranty to expedite the approval for the technician, and we had no heat, I just felt choice could have approved this claim a little faster, but good job on repair by technician.

Machine was shaking during the spin cycle. Repairman called in morning with estimated arrival time. He called 15 minutes before scheduled arrival time. He was very pleasant and thorough. It was a simple fix and just needed to adjust front level feet. It was a quick and short repair. Area was left neat and clean.

I called to have an emergency light repair or replaced because it stopped working properly. The claim was denied on the basis that the cause of the problem was not wear and tear. The emergency light has been installed for over 20 years, and its failure to operate could not have been caused by anything but the passage of time. When I appealed, I was told, it was not covered because of the way it was diagnosed. The entire experience was frustrating and inconsistent with the reason why I purchased this and policy for two other properties.

I am so glad the Choice Warranty is very friendly and provides a good service and gives me a peace of mind about my home warranty and I really appreciate the prompt respond and follow up with the service and provide satisfying to all my concerns. I will definitely will recommend choice warranty to my family and friends.

My furnace suddenly stopped working late yesterday and I called you early this morning because it was very cold in our house and had a very hard time sleeping. I called to follow up on my claim a few hours later because it was still pending to dispatch and was told that they don’t provide emergency service and it could take up to 24 hrs, I requested to speak to a supervisor and the representative refused because she said the supervisor would tell me the same thing.

Jarrad from Jarrad Solutions came out and identified the problem and fixed it. He had the needed equipment and replacement parts in his truck, otherwise he said he would go to the hardware store and get what was needed. No mess. No fuss. I'm very pleased with this service and would recommend him to anyone with plumbing problems. He came during the described times.

Choice insurance was able to accommodate an appointment within two days with the garage door company even though they had said the first available appointment was in 4 days. Once the technician came to fix the problem, he was prompt to find out and fix the issue. We are very thankful.

The service Man was very informative and knowledgeable. He shared next steps and a written report. We are waiting for party to of the project to be complete. He came to the house within the time frame that was made for our appointment. To include reminders the day before and call prior to coming extract time line he would be arriving. I would recommend the Home warranty and the service they provided. Thank you for your service.

So far it's been excellent customer service with great follow up too. Anyone that I spoke with was on top of their game and knows their product. I feel very confident in moving forward with Choice Home Warranty and would recommend them to anyone looking for a home warranty company.

The customer care person who called originally on the renewal was very pushing and I did not like working with him. I was ready to go somewhere else. But when I called in and got Jake, I not only decided to renew my parents' policy I signed up with Choice Home Warranty. I just want you to know that I really appreciated Jake's help with renewing my parents' policy and getting me signed up. He made the process seamless.

Submitted a claim for garbage disposal not working. Received a quick response to the claim and had the repair done the following day. The company that came were courteous, professional, and did the job in a timely manner. They cleaned the area they worked on as well. This was a positive experience.

The agent was very polite and knowledgeable. He worked with me and gave me a great price. I told him what my budget was and he totally worked around it. He emailed me different plans that I could look over and compare. I am very happy with the plan that I choose.

I recommend CHW to my friends all the time. I always tell them how prompt you are to respond, and how pleased I am with the service I receive. I have even recommended you to my church. I don't know if you offer service to churches, but if you don't you should. Being on God's good side never hurt anyone.

Worst experience ever. Don't buy Choice Home Warranty. I been their customer for more than 10 years. They handle small claims but anything above $500 they handle it measurably or don't want to pay. For warranty, monthly I am paying more $107. You are better off with your local repair guy. I filed the claim for hot water tank leaking. It's an emergency situation during winter time in New Jersey. They sub contracted my claim to another company Blum Inc which is similar to choice home warranty who then sent someone else to look at the job three days after the initial claim was filed. They said they will submit the report same day. However after multiple attempts by me to ask them to send the report quickly Blum said they need 24 hours to send the report.

We were so pleased that Leon, of By the Book Plumbing, came by to unclog our sink. He was so thorough and went through our entire house to understand everything about our plumbing system. Leon took his time and we felt very confident that he would take care of our problem. He was super knowledgeable and we hope he will come back again.

My technician was awesome. He repaired my wall-mounted microwave within 30 minutes. I thought for sure I was going to have to get a new one, but he changed out the capacitor and a couple of fuses and I was good to go. This gentleman knew what he was doing AND he cleaned up behind himself.

I applaud Choice Home Warranty for its services. I placed a claim, and the next day, I received service. Two claims were placed simultaneously, and they were both handled promptly—very timely service was provided. The technicians who came out were professional and explained why the problem occurred. I would recommend Choice Home Warranty to anyone seeking coverage.

The tech explained to me what was wrong and he had the part in his truck. It took him only 10 minutes to complete the work. After installing the new part, he tested it with 3 flushes to make sure there was no more leaking. It was working properly. He cleaned up the work area and I paid the deductible.

“Jennifer Bowen Appliance” needs to be applauded for excellence in professionalism. Often times as homeowners you don’t know what to expect when a repair company is dispatched to your home for a service call. You don’t have pre-knowledge of the company or the service person being dispatched. As homeowners, we must rely on Choice Warranty to dispatch Repair companies that performs with high standards.

Sam was very knowledgeable, kind, and spot on when diagnosing the problem with two refrigerators. One was the compressor and the other was a faulty ice maker. I would highly recommend his services to anyone. Thank you Sam, for being one of the good ones, as we have had problems with contractors in the past.

The service person did a thorough job in checking the water pressure. He conducted himself very professionally and explained everything in detail. Unfortunately he was unable to rectify as it was our soft water system. But he did identified the problem and placed the soft water system on bypass mode.

The repairman came in my kitchen, asked for an $85.00 service fee, claimed he had received a phone call from his girlfriend that his baby was being born and said he would return on Monday to finish the repair. Received an email from Choice that the service had been approved followed by another email that the service was disapproved but I could not receive my $85.00 refund. I could never recommend this company for anything. I feel I have been scammed.

Nowhere in your contract does it state for every request on the same day that you’re charged $100 for each service request. I called in for two items for repair, paid the hundred dollars per my contract and then was told I had to pay an additional hundred dollars to have my refrigerator looked at and nowhere in my contract did I find where it says I have to pay $100 per item. It says my deductible for service is $100 so you all are scamming people.

I was a little disappointed in the service scheduling from the provider/contractor. They didn't call to schedule their service call; they simply sent an email giving me a day & timeframe, and luckily it worked for my schedule. That being said, the provider/contractor called 30 minutes before his arrival, and within the time window they provided. Service was friendly, fast and clean.

After I purchased the product it became a hard sell. They wanted me to buy a security system. I told them I had one then they wanted to sell me cameras. I told them I had them. The next day another phone call, once again they started hard sell on security system and cameras. The guy on the phone was rude and was yelling as I had told him numerous times I wanted nothing else to stop. I almost just told him to cancel the order. Please stop the phone calls.

I started this home warranty two months ago. I called them for a fan that was giving me trouble. They denied my claim because the remote was missing even though the fan used to operate with the wall switch. They also denied my fan saying that it was a Casablanca fan and that since it had a warranty, it would not qualify to be under the home warranty. But Casablanca is no longer in existence and so there is no warranty on this fan. Also, they said that the fan's flywheel was defective and therefore, if a part on the fan is defective, then it is also not covered.

DO NOT GIVE THIS COMPANY YOUR MONEY!!! You CANNOT pick your own tech. The tech they pick may not even show up, then lie about it. IF they show up, they may or may not fix your problem. If they need to order parts, good luck. You personally have to stay on top of the tech until they file a report for your repair if the problem isn't fixed. IF the tech submits a report, odds are good it's going to be conveniently (for CHW) misplaced. You'd rather spend time talking to tele-marketers and debt collectors than speak with their "customer service." They will do everything in their power - including outright refusal - to prevent paying for things clearly under coverage.

Dryer wouldn't start. Odd. Technician fixed the dryer on a Sunday (yes, weekend) which was a quick 24-36 hrs after my Friday call. It's why I have renewed my policy. While I do not wish to have to call Choice for more help, when I do, I really hope this level of service continues.

I called. I’ve got automated things. Didn’t even talk to a real person. I don’t know what’s going on yet. When you call me back I’ll leave a Rate. All they would just talk to the automated lady. Nobody called me back yet to make an appointment or anything yet so I don’t know what’s going on with you guys. Last time you made me wait three weeks for an air-conditioning and I always had mold in my whole house in Florida, so I don’t know how good you guys are gonna be this time.

I had an issue with my garage door over the weekend and was honestly worried it would take days to get someone out. To my surprise, Choice Home Warranty responded super quickly! The technician arrived within 48 hours, even though it was the weekend, and got straight to work. The service was fast, professional, and efficient. Problem solved in no time! I’m really impressed with how smooth the whole process was. Highly recommend Choice Home Warranty for their quick response and top-notch service!

Dryer was making an unusual noise. Choice sent a tech from Converse appliance repair. Tech was courteous and explained what he thought the problem was. He inspected the dryer and tested the inner drum and found the reason for the noise. He fixed it and stated that if the problem repeats he will come back again. Excellent service.

I have been a Choice Home Warranty customer for several years. I am on my third claim during my time with CHW. They are always quick to respond and the technicians they send out are always professional. I will continue to be a customer of CHW. They have serviced my AC and replaced my refrigerator. Also, I have a pool. CHW is one of the only companies who cover swimming pools. This alone is worth the plan if you are a pool owner.

HONOLULU APPLIANCE REPAIR 10 star. Easy communication, showed up on time, provided diagnosis. Recommend Honolulu Appliance Repair. CHW 0 star (dishwasher claim). CHW denied claim deeming abuse neglect is inaccurate. Initial claim was dishwasher handle had a crack due to age. By the time CHW found a vendor handle plastic broke off. DUE TO AGE, CHW called vendor and he clarified damage was age related