Choice Home Warranty Reviews

Great service and very professional and knowledgeable about the problem I was having with my stove. Not only did he repair the problem but he also gave advice on what not to do to prevent this from happening again. I was grateful. I was also glad I called Choice Warranty to send the person I needed.

I only only had two claims. The first was for my washer that is only 4 years old. The guy came out looked at it. Said he would tell Choice his findings and be in touch. He called later that day and said he ordered the part. It was like 3 days later he was back with the part and after about 20 minutes the washer was fixed. The second time I turned in a claim was a little over a week ago. My garage door broke so I new choice didn't cover it so we replaced the door. The next day it only open halfway and stopped. Pushed the button on the wall again and it went back down. Pushed it again and it opened. I called the guy who put the door up. He came over unhooked the door from the chain and opened the door by hand several times. Tweaked something in our 16 year old door opener and it went up a couple of times. But it stopped half way again going down..

This is my first claim. The response was immediate and a claim was filed. The representative was helpful in setting up an appointment for repair. The repair representative was set up for 7 days from claim. I would have liked a quicker time of a repair but I understand the 1 to 2 week time period specified in the contract.

Have had Choice Home Warranty for a couple of years and have had no issues with them. Had one trouble call and didn't like the first company they referred me to so they quickly referred me to another and the issue was taken care of promptly. Highly Recommend!

** - A real piece of work. Salesman just called me from this number. I asked him to please take me off the list and he was overbearing and extreme rude by ignoring my request and laughing at me as I asked him to stop calling. I decided not to get a home warranty before this call and ESPECIALLY NOW I will never get anything from Choice Home Warranty. I will also tell others to not make any deals with this company. If this is your salesman then I can only imagine how bad it would be to deal with your claim department. Also, I am a Disabled Veteran with PTSD and thank you to this piece of work I've been sent into a anxiety fight mode. Real class act. Hope you trace this call as it was received at 9:45 am.

I've been a customer of Choice Warranty for several years now. I've only made a few claims but the process is easy and the response time for a technician is fairly quick. I have no real complaints outside of that I get their promotional emails with no problem but when changes are made to the policy (i.e. price increase) I never receive those communications. I've added their email to my contacts and it still doesn't work.

The technician that came out determined the rollers in my garage door needed replacing. Also that a tune up was required. The tuneup include lubricating and tightening different parts on the door. However, CHW stated they couldn’t cover it since it’s not wear and tear. I assumed that roller replacement is considered wear and tear.

I feel like a warranty company should match all features of an appliance when it's being replaced. I think the little addition of "it could be less in retail price is a bunch of crap". The woman I talked to and the appeal process was disrespectful. I do understand home warranties I've been selling real estate for 30 years and have sold different companies. This was a bad experience for me and I would hate to think that my customers would have to go through what I went through. I was offered $348 for replacement dishwasher. The dishwasher I currently have is a Bosch and now I realize I wouldn't get that brand. I should have at least got the features that it has. I found one for $499 but Choice Home Warranty would not give me that. In addition to that I was very disappointed that I have to pay for installation and for haul away. So in all total it's going to cost me about $500.

Our dryer had to be replaced with the new one being $709 but the warranty company offer us $348. I asked for a negotiation meeting that took place over the phone. She (Nevada) looked online & found a dryer at Lowe’s for around $500. Even tho she couldn’t find a replacement for anything close to the $347 she wouldn’t budge. She had no intention of negotiating when she called. We told her about our past experience with a washer that had to be replaced in 2021 that was fair. She told us each decision was decided on an individual case but couldn’t tell us how a decision was arrived at.

The response time was quick and I had a repair man out within a few days of filing the report. He was professional, knowledgeable and friendly. Unfortunately my washing machine could not be repaired. After the repair man left, I heard back from Choice with my options within a few hours. Now I'm waiting on the funds for a replacement which may take up to 30 days to receive which is the frustrating part.

Shamika was so great to hear out my concerns and resolved it in 10 min. I am so grateful in what felt like I've been having issues for the past 3 months. She was a great empathetic listener who took my critiques to heart and said all the right things to make me feel at ease with using Choice Home Warranty.

My exchange with Ralph ** was excellent. He was very professional and took the time to explain and answer all of my questions. He shared with me the sr benefit deal and although I had not planned on spending that much money, it was the better deal and more beneficial in the long run. I am leaving American Home Shield and glad of it. I only hope and pray that this new partnership with Choice will be 100% better than AHS.

If I could give zero or negative stars I would! NEVER EVER, EVER USE THIS COMPANY!!!! It is impossible to unsubscribe from their emails or get off their calling list, and they will harass you no matter what you do! They have called me a dozen times to try to convince me to renew our warranty. I have told them no as many times, and have told them at least 8 times to take me off their list and stop calling. They always tell me they will and then I get more calls! Sometimes multiple calls in one day! I have reported them to the Better Business Bureau.

I had no problem submitting a claim and my payment of $75.00. However, I have to edit two weeks to get service. I think that is unfair. I am the caregiver for my husband who is a Parkinson’s patient. I wash and dry clothes daily. Now I have to try to go to a washer place to dry my clothes. Not very happy about that!

I have been very happy with timely responses and with your affiliations with service technicians. Choosing Choice Home Warranty was a wise decision. I do have one service call that was declined which I intend to challenge. It concerns my glass stove top which broke during cooking and caused the large burner to be on constant high when cooking.

When I called the customer service they are very nice. So far I like the warranty. They come out and fix stuff very efficiently. I really appreciate them for all that they do. I would suggest this to family and friends who have houses and might be in need of a warranty company.

I could not be happier. Choice Home delivers on their promises with qualified and capable contractors. They are highly responsive and helpful. When I needed a plumber they assigned my job quickly and the problem was resolved in two business days. Buy your policy NOW!

The online claim process for the garage spring was completely faster and easier than phone call and working better. At the same time I renewed one of my properties by phone and that was easy and time saving with the two months of promotion with the same fee of last year.

AI is terrible, it hung up on me 10 times. Choice could not get a repairman out to me until four days after my call. Not sure I would recommend Choice. I have not used Choice for sometime, but continued to pay my policy. Very unhappy with service request.

I was with Choice Home Warranty before and I was satisfied. I listened to a salesman from another company and went with with them. Bad idea! Back with you now!!! I know it's not in effect until October 29th and so far no problems with any of my appliances. Hopefully it'll stay way. But if I have a problem I know you'll help me.

The technician was very knowledgeable, respectful and quickly diagnosed and resolved our concerns. He clearly explained the problem and what was required to make sure the issue would not happen again. He was friendly, helpful and answered all of our questions.

Excellent service provided by Johnny **. Thorough explanation of my coverage done in a professional manner by Johnny who answered all of my questions. He also offered various plans available to me which I considered but decided to stay with the yearly plan at this time.

Technician was on time and the issue was fixed in a quick and timely manner. I would want to use this company again in the future if plumbing problems/issues occur in the future. The only issue that I had was the scheduling of the appointment, as it was over a week.

Reached out to Choice Home Warranty because the A/C in the first floor of my house stopped working. They quickly processed my A/C cooling claim and had a technician at my house on a Saturday and the cooling issue was resolved. The whole process, from the claim to the repairs, took less than 48 hours. Thank you, Choice Home Warranty!

The technician was very knowledgeable and professional and prompt. He pinpointed the problem and fixed it in a timely manner. I was really impressed by his willingness to be patient and explain to me all of the issues that he found and was able to fix.

All I can say is that the customer service was spot on, trying to get a service provider in our area. When the service is done, I can give another review about how that goes. I wish the co-pay was less but it is what it is, everyone has to make money 😊.

CHW is a scam, do not spend your money with them. I purchased a 5 year warranty with them for over $2200. They denied 3 claims stating “not normal wear and tear.” The last claim was for a leaking AC coil from a well respected brand. Buyer beware! I recommend choosing a different warranty company.

CHW adjusted my monthly rate and gave me a gift certificate for half the price of a washing machine after three months of waiting and going through four technicians. The first technician recommended a replacement which had to be verified by another technician. The second technician recommended replacement of parts and parts were replaced by the third technician but the washer was still not functioning properly so the fourth technician came out and recommended a new washer.! CHW sent me out a gift certificate for 406.00 to replace my washer. So don’t be in a hurry or a bind waiting for repairs and response from CHW!!

Made my claim Monday they had someone by Tuesday the next day. The replaced my leaking water heater before I headed out to work so no need to call in. The technician was helpful, understood my water heater still had a warranty & went to the provider personally and took care of everything.

I'm pleased with the quality of service that Choice Warranty provides. They do what they say. The companies they use are reliable, and they do a very good job. I would even recommend some of the company they use, to my friends. I'm very pleased with the services they provide.

HVAC technician was knowledgeable and fixed the issue with in minutes. I would recommend him to my family and friends. He was on time and called to confirm the appointment. We talked about the age of the system and approximate price to replace both the furnace and air conditioner.

Don’t waste your money or your time. Horrible company. They spent more time and effort to find a way not to fix or repair the item. They kept sending the technicians out to come up with a way blame the homeowner so they do not repair the item.

The tech was very helpful and informative of what he was doing and the status of my furnace. He ensured me that my furnace was working properly and safe. He saved me money from purchasing another furnace. I appreciate his honesty. Great job Choice for choosing a reliable company.

Anton from the HVAC company was quick diagnosing and efficient with the repair. Having an issue on a Tuesday and not sending out a technician until Friday isn’t acceptable. The window was originally 11-3 on Friday and arrival was a little after 4:00pm.

Eric Oram was on time and proffesional. Respected our no shoes house.. Told me what he was going to do, and did it. I was able to have Eric do some additional work that wasn't covered at a reasonable price. Good company. If your ever in need of a locksmith, definitely call Oram Locksmith for your needs.

Choice Warranty has been exceptional in reaching out to the best companies in the area for repair requests and the last time was no exception. Ochoco Garage Repair diagnosed and replaced a failed garage door opener and worked with Choice to make sure it was fully covered. Thank you both for your service!

I am a new customer and so far I am happy with your service. The technician who have come to repair some items have been very professional and knowledgeable. My experience with customer service is ok. In general I would be recommended your service to my friends and family. Thank you.

It took way, way too long for this service!!!! Your adds all say that your service is quick!! This is a falsehood!! What if this had been my furnace in the middle of the winter! I and my pipes would have been frozen by the time you got here!!!

Choice Home Warranty isn't good. They have taken 4 months to fix my ac or even send a person to my house. Even today I'm still waiting for someone to show. All summer no ac unit and been with them a year and not happy.

Turned in request for dryer to be fixed. Technician came 2 days later. He seemed to look into my dryer delima thoroughly. Found no problem. I would have thought a belt or something may need to be replaced. I know the noises it made were atrocious. So, I hope all was done correctly.

Some of our electrical outlet in our kitchen stopped working. I went online and submitted a work order with Choice Home Warranty and as always their response was very fast in assigning an electrician.. I would highly recommend them to anybody who wants great service.

I have found that Choice Home Warranty has denied several claims (pool pump, ceiling fan, refrigerator) even after the repair personnel that Choice Home Warranty sent all said “This repair replacement, etc should be covered by Choice“. Choice Home Warranty is a waste of money.

I filed my claim online and the next morning, before 10a.m. I had a technician here to assess the issue. He will be ordering the part necessary for the repair and will install it as soon as he receives it. All in all… this is the fastest service I’ve had from a warranty provider.

I’ve been very pleased with the prompt service and the list of services is great. You never know what appliance could go out or just simply an electrical issue. I paid for the extra Pool service and glad I did. I have already recommended this company to a good friend.

I appreciated how quickly the repair was made. The technician was very knowledgeable. Also, he swiftly notified me to reschedule the initial appointment which worked in my favor. The whole claim request and repair process was easy and efficiently performed. On the other hand, I didn't appreciate the commentary of the technician. I'm neutral in matters of politics and don't entertain the topic and still endured his unsolicited opinion on deportation of immigrants and climate change. I also think because I'm a person of color he felt the need to share that his bother is half ** and pranks him with spicy food. I found that to be unprofessional to say the least. Again, I respect and appreciate that everyone has different backgrounds and opinions and I'm sure he meant well or it was just nervous talk but I would've appreciated silence to the uncomfortable conversation on intimate topics.

Was completely happy with the results. Codey is well informed and did a fantastic job!!!!! Thanks for recommending and would want him to service any plumbing problems, if any, I may have in the future. He had an apprentice with him and seemed to explain the repair work to her as he went.

Royal Homecare Logistics technician arrived on time and was professional and courteous. Problem was fixed within the hour! We tried another party Sears Home Services but they were not responsive and everything was handled by robots. Jerome answered the phone personally and provided the COI within hours.

We received great service from our technician regarding a refrigerator. He was professional, courteous, and knowledgeable. He kept us informed of his arrival times and was prompt. We would certainly recommend him to our friends and family for any future services.

Filed a claim for my wall oven and washer 9/26. Tech arrived 9/29 managed to reset washer, but said oven needed replacement. Told we’d get an e-gift card from Lowe’s. Today they say we can expect it with 30 days! Thirty days to replace an essential appliance is ludicrous. No way to expedite the claim. Not what I expected when we signed up.

The service technician was very professional and knowledgeable. Unfortunately my experience with the AI assistance was horrible, it even hung up on me and the live assistance was unknowledgeable on how to help me. Frustrating! I'm still without a washing machine and do not have any idea of when I can get one.

Very much pleased with the technician's ability to determine the cause of the problem and fix it. Courteous and pleasant. He didn't rush but very carefully he replaced the compressor, explained to us how it worked and when the fridge will be usable. Thank you for a great service call.

I've have Choice Warranty for the past 3.5 years and they have been great. They have fixed my refrigerator, washing machine, air conditioner. One time the technician didn't fix my heat and said it was our fault (which it was not but) but that's the only time I had a problem. I love have those warranty and I recommend to my friends all the time. I've heard people say warranties are a ripoff but not in my experience,

Technician was nice and know his job. He was very courteous and mindful of what he was doing. Came on time, was very prompt and well mannered guy. Didn't take him long to figure out what the problem was and very quick to fix the situation and kept us informed.

CHW scheduled our repairs with a vendor the same day we submitted our claim. Luna Plumbing was very responsive, professional, and efficient! Luna Plumbing took care of our issue with excellent results! The repair was done quickly and we are very happy with our Choice Home Warranty!

The tech was amazing and fixed the problem with my freezer quickly. However I was told by Choice that the appointment was on Thursday and I waited all morning for the repairman to show up. I called the technician and he said the appointment was actually scheduled for Friday. I feel that Choice made the mistake & made me wait around all morning on Thursday for nothing.

The repairman was able to quickly diagnose and fix the problem. He even showed us how to fix it in the event the problem would reoccur. I would recommend this service and repairman. Having this home warranty eases my mind when I have a needed repair.

The technician repaired our dryer by working quickly, efficiently, professionally and courteously. We were very pleased with the service from this company, and would happily welcome his knowledge and expertise next time we have an item needing repair.

Friendly, convenient. Service. I am looking forward to working with the company. Thank you for the opportunity and the relief of the unknown. I am in Ohio and we have hard winters. We can experience chaotic seasons. I am glad to have this unknown covered.

Replacement statement is not true. Very unhappy with service with company. Would like not to have to pay out of my pocket to have something replaced. Company only wants to have things fixed and once there is damage it's the owner's responsibility.

I've been with Choice Home Warranty for over 10 years now. I have my house and rental company property under warranty with them. So far, I've great service from them and the contractors they have recommended. I appreciate their responsiveness and professionalism. Thanks!!!

Claims representatives need to be more aware of the area they are servicing. First HVAC appointment for my air conditioning was two weeks out. 2nd one was from Texas and I live in Indiana. 3rd one was from New Jersey and I live in Indiana. I finally got a decent appointment from a very nice company after my claim was escalated. 4 days without air-conditioning was enough. So much for 48 hours.

Will look into change of rating after the issue gets fixed. I am not leaving a rating on the hopes that the problem gets fixed. Send your ratings once the issue has been resolved and then we can rate whether the service was great, mediocre, or poor.

I had a very disappointing experience with Choice Home Warranty regarding an HVAC issue. Here’s what happened:

This is the worst home warranty company ever. They sell you the policy and make their commission by lies and deceit. Please don't use this company. I tried a couple of others and very similar. I'm over 65 years old and to think that they would abide by what they promise you is absurd..

Choice Home Warranty has been a great choice for us. We have called on them a few times for our home needs. They always respond quickly and the companies they use to resolve our issues have been excellent. Most recent was an air duct in a bedroom that was not cooling. When he went into the attic he noticed we didn't have a water pan which could be awful if there was a water leak, In the process of getting one installed. He opened up the airduct in the bedroom and now we have cool air.

We had a garage door opener that quit working and a burner on our oven too that would not heat. CHW came through on both counts by replacing the garage door opener and the kitchen stove. The repairmen that did the work were skilled technicians and friendly people.

Glad we decided to switch to Choice Home Warranty. A same day appointment was easy to get and the repair to our refrigerator was quick and easy. The repair company was excellent and experienced, even arrived early. Will gladly recommend to friends and family.

I was happy with the Tech who came to fix the problem. I was disappointed with the results as it was a payout from Choice who did not give I feel a reasonable amount. Also you only get a Lowe's e-gift card so you have to buy at Lowe's only. You can't go to another store to replace your product. Choice doesn't back up their service claims & appointments.

As long as you continue to pay your monthly fee. You don't have any claims. They are a good company. I have had them for two years. As soon as I had my first claim, they did everything to avoid paying for the repairs. My AC went out, and they sent me a company to repair it. However, first they want me to pay $ 4,598 and $8,500 after the repair is completed. And they would pay $1,200 for any additional costs. Without this scam, I would have paid $9,000 for a new AC. Stay away from this scam. And when you try to cancel, they tell you the cancellation would call but they never do. And they keep taking your fee.

Ken's Appliance Service was outstanding! Excellent communication, on-time service, and courteous and respectful staff. Joshua arrived as scheduled and introduced himself. He inquired about the issue and any previous problems with our oven. He analyzed the error codes and carefully inspected the appliance. He discussed the next steps, including ordering parts and scheduling another visit, and we were very impressed with his attention to detail! Most Highly Recommended!!

Home Choice Warranty has been great to work with. Their response times are immediate and are explanatory if delayed. Curtis with CB Solutions is the technician assigned to work on the plumbing of our bathroom sink and toilet. He notified us with ETAs and keeps us informed of the problems. A ++++.

I was very happy that the plumber fixed my leak in the hot water heater. The only problem was how long it took to get the appt. A week with flooding my garage every time I used any water. I even called him when I received the appt. but he couldn't do any better than one week.

The technician was outstanding but apparently didn't know about the appointment choice made, so we had to contact him and he came the next day. Then he said he hadn't received anything from Choice so he had to contact them and I had to follow up. Then when my refrigerator wasn't repairable and required replacement, they gave option for voucher but still waiting for voucher, and no mention of repairing damaged floor from leak.

Horrible choice of a home warranty company. We’ve made two claims since purchase and both times we’ve made arrangements for the contractor to perform service and both times the contractors were no shows which lead to rescheduling. Not a fan when you have to make arrangements or have a family member wait at your house for a no show. Their choice of contractors are low star reviews and unreliable. Plan on waiting 2-3 weeks to get your item fixed….Maybe longer. Not worth the stress and wait.

HTS is difficult to work with, the staff are sarcastic in their voicemail services and very difficult on the phone. Need lessons in customer service - attitude as if they are doing customers a favor by taking their call. They also do not work well with my property management company.

I have used FIX Smart Appliance Service twice now and both times the service man has been friendly, thorough and quickly. They came when they said they would, respond to a message quickly. They explain what they are doing and find the issue. They are local company.

Upon signing up the contract with Choice, I was expecting to receive the service as it is written; instead I have received substandard coverage. The contract specifies for repair or replacement of the appliance covered; but instead I did receive an ecard offer for about half of the replacement cost. The claim for the clothes washer was covered partially, with half of value of a compatible washer in the market. We need to go and shop for replacement; and what about disposal and installation fees???

When we bought the house, I searched the internet, looked at the other different home warranties, and decided Choice was the way to go. We ended up getting a break and got a five-year plan. It’s been good. Based on my experience, it’s an acceptable warranty plan. Usually, I request service online.

Great service! Technician had some time on Saturday and called to do the service. I was amazed and very hero get our kitchen sink unclogged and not wait until the next was expected. Very happy with this service call!Great service! Technician had some time on Saturday and called to do the service. I was amazed and very hero get our kitchen sink unclogged and not wait until the next was expected. Very happy with this service call!

I am grateful that I was quickly contacted by appliance repair representative to get my claim started so my fridge/freezer can be restored back to where I can use it as designed. I look forward to the appointment being secured and worked through. Thank you all!

My request was scheduled a day after I called, the technician was professional, knowledgeable and found a solution to the issue in a very short time. My experience with Choice Home Warranty has been very positive and I would and have recommended this company on numerous occasions.

It was so very easy to make and process a claim with CHOICE. Mazaya Garage Door Repairs came out the next day. We had to wait for a part, so they couldn't fix it the same day. But once they had the part, they were in and out. The tech was knowledgeable and a very nice guy. Told me to call him if any issues. Thank you CHOICE and Mazaya.

Excellent service. So easy to schedule and great communication. The technician arrived as scheduled and had my ice maker back in working order very quickly. Very pleasant young man also. Was very courteous and explained everything he was doing. Great job!!

It's been really an honor to have Choice Home Warranty. Agents are very kind and polite. It has save my husband and I a lot! Compared to being without coverage! Thank God for the agent that renewed my warranty and mentioned about a package deal for Veterans!

Choice Home’s customer service has been great. The contractors usually respond within a couple of days or three days. They sent a repairman once for our dishwasher who got the part, came back, got it done very quickly, and now we have a working dishwasher.

Contacted Choice Home Warranty Tuesday night and had a contractor come out the next day. I got the work approved and am waiting on the contactor to come out fir the repairs. Quick approval and turn around time. Highly recommend Choice Home Warranty.

Received a quick repair number and assigned ac repair company. Online request was fast and easy to do. Ac company showed up early for appointment. They we professional and courteous. Addressed issues with unit quickly. Unit was restored. Problem solved.

I have been a customer of CHW for over 10 yrs. They do not pay for service repairs or replacements easily. My AC was over 30 yrs old & they only paid a fraction of the replacement cost, CHW searches nationwide for parts for my 30+ yr old furnace instead of replacing & the parts are not always covered by CHW. The AC less than 3 yrs old had to have a capacitor replaced - CHW only paid part of the cost. I will not continue business after the contract is up.

This company is a scam. They pay out the contractors that they send out without verifying if the work has been done or not. After confirming that the work wasn't done, they then refuse to claim that payment back from the fraudulent contractor. Both the company and the contractors that they work with are thieves. Never again and will let everyone I know to stay away from them.

It was probably the best phone call from a company wanting to offer me their service, that I’ve had. I was just talking to a friend telling me about the company he worked for. No high pressure sales, no fast talk. It was just easy to say yes to Choice Home Warranty. Choice’s price is better than what I am currently paying for another Home Warranty. No contract, just an offer from a friend. I will be sure to recommend Choice to All my other friends, and I have not filed a claim yet.☺️

I am not satisfied with the way my AC claim was handled by case manager Mr. **. When I asked case manager certain questions on the current claim diagnosis and similar diagnosis during prior claim, he could neither give supporting answers nor did he share diagnosis documentation submitted by contracting company. I was told that it’s not Choice’s responsibility to share contractor’s diagnosis documentation with customer instead, customer should contract contracting company that Choice sent. I was denied connecting to supervisor as case manager mentioned he is the final authority on the claim.

I cannot remember the last time I worked with a company that wasted so much of my time or left me so frustrated with their process. Every interaction I’ve had with Choice Home Warranty has turned into a logistical nightmare, and my most recent experience with a plumbing backup in the master bathroom is a perfect example.

I would never recommend Choice home warranty. They wanted me to wait six days for them to have someone come out to look at my AC. I canceled the work order and created another another one and the technician that picked that one up became the same day. Choice home warranty needs to make their contractors have availability before accepting a work order. They make it almost impossible to talk to a real person.

Had a pretty simple issue, the refrigerator wasn't working 6 months after we moved in. CHOICE HOME WARRANTY had a technician there $75 charge and 3 days later. The Tech said that the refrigerator was not in warranty and it would be cheaper to buy a new one. Based on that crazy feedback CHW closed my ticket and they said I needed to open another ticket! Why would I buy a contract with CHW if they only repair appliances under warranty? It's day 5 and my refrigerator is now too warm to make ice, have not heard if another tech is coming out. Biggest Issue: No way to escalate out of the Call Center for help!

The overall service through Choice was just acceptable. The contractor that was sent out was good. They were able to take care of the situation and I haven't had any issues after the service was completed. It just took over a week to get somebody out here and coordinating appointments.

The company Choice Home Warranty sent out to fix our washing machine did a great job! I was impressed with the whole process. The man showed up on time and got right to work. He was done in less than an hour!! I look forward to working with Choice Home Warranty for any future needs.

Choice Home Warranty are the worst home warranty company any of my friends and family have heard of. The process to even be inspected to than be denied is so long it’s unprofessional. For every claim it has taken about a week and then we get denied. This includes plumbing, & electrical. This is our 1st home and they have made it a nightmare. Wish I could give 0 stars.

My experience with CHW has generally been good. Response to my last issue was exceptional. My dryer had stopped. I submitted a claim and had a repairman here the next day. He was quick and efficient. In the past, not all claims were handled so quickly; however, eventually got taken care of. There were times CHW had difficulty finding a technician for the problem. Generally, a technician had to come and assess the problem, get approval, then return to do the repair. If they could not find a technician, I was given the option of finding my own and getting reimbursed. Those still had to get approval and return to complete the job. In some of those situations, it took a long time and frequent communication with CHW to get the problem resolved. Overall, I am grateful that I contracted with CHW.

Very pleased, contractor was very nice and knowledgeable. He explained to me what he was doing and why he made sure everything worked as it should and put everything back in place. Great experience with choice warranty, I would definitely recommend Choice Warranty and Wright Choice.

The technician quickly diagnosed the problem but needed parts to complete the repair. He took pictures of the broken parts and the manufacturer information so he could order the correct parts. As soon as they arrive, he will return and complete the repair. He advised me not to use the garage door in the meantime or more damage could occur. He was pleasant and professional.

Andre was very professional, respectful while in my home. He arrived when he said he would have all good things to say about the service he provided. He diagnosed the problem and explained in detail what needed to happen. Would recommend this company to friends and family.

Everything I had submitted was not done. My fireplace didn't get fixed. 😢 Wouldn't get me in touch with a company that would give me a quote. I have a warranty that can't be used for making appliances work in my home. I think I should be reimbursed for the service I didn't get.

Overall very pleased with Moe and how he handled everything... I sincerely hope this is a good move for me to take.... I have never quite done something like this before, so am still somewhat hesitant to see how it all works out and who knows maybe I will never have to use the coverage, but if I do, I will be prepared to handle it...

Melvin was the representative who assisted me today. He was very professional and attentive to our needs for our home coverage. We are new to your company. We are excited in being proactive in covering our house. Melvin provided world class service and we want to recognize him for being so attentive to our needs. Very pleased new customers.

Very professional, punctual and efficient. I would definitely recommend Triple C repair for any of your heating and cooling needs. Friendly technician got my job done the same day. They verify the appointment and let me know everything every step of the way.

I am very pleased that Choice Home Warranty responded to help us replace a washing machine with one defective part. We opened our claim on 9/15/25 and today is 10/1/25–and we still do not yet have a washing machine. Very good: we were told we would receive a voucher to cover much of the cost of a new washing machine—but we are still waiting for the voucher to reach us!

The repairman’s repair lasted while he was at my home, after leaving the garage door stopped working again. The repair included roller replacement, which I paid since Choice Warranty didn’t cover that and the $75.00 service call payment. I still have a garage door that only works when manually operated.

Kentucky came in and seen the problem! WITHIN MINUTES, HE TOOK care of it. Choice was on top of it. They found someone fast. He was polite and asked if we needed any other help. I have made the right choice by picking Choice Home Warranty. Glad that we can rely on them if needed again.

I’ve been disappointed with my recent experience with Choice Home Warranty. I put in a request for my dryer to be repaired and have heard absolutely nothing since. Communication and follow-through are critical, especially when it comes to essential appliances, and unfortunately, this experience has left me feeling ignored and frustrated. I haven’t even had the chance to follow up because I’ve been traveling a lot for work lately, which makes it even more important that the company provides updates and timely service.

Excellent service on my LG refrigerator - the repair/service technician, Christian, was fast, efficient and it was a pleasure to meet him. The work was performed in a very efficient manner without having to remove any food from the refrigerator - the whole repair took only about 20 minutes.

Excellent, clean and friendly attitude. The service representative exemplified experience and knowledge of problem and solved it quickly with neat results immediately. Write more about his ability, which was excellent. Feel that say that I was completely satisfied with his excellent service.

I want to express my sincere appreciation for the A/C technician who visited my home today. From the moment he arrived, it was clear he was knowledgeable and fully prepared to help. He took the time to listen carefully to the symptoms I’d been noticing, then moved methodically through a quick but thorough diagnostic process checking the unit, verifying readings, and explaining what he was doing at each step. Within no time, he identified exactly what the problem was and communicated it in a way that was easy to understand, without jargon or confusion. Technician was extremely knowledgeable. He quickly identified the problem with our A/C and had it resolved in no time. Professional, courteous, and efficient—highly recommend!

Initially, I had good interactions with claims on appliances. However, I’m very disappointed that my recent claims have been denied. This policy has become worthless to me and I’m currently trying to arbitrate a claim on my air-conditioning unit and with no response!!! This experience has been unpleasant. Somebody call me such as a manager, so that I can proceed with arbitration.

They are horrible with response times and getting an accurate estimate on when things will be done. My air has been out for over a week and they have no plans of when it will be fixed. Customer service just gives you the runaround. I would not recommend this service to anybody.

The repairman was very knowledgeable about the task at hand with my garbage disposal. He quickly resolved the problem and explained what to do in the future to keep it operational properly. Also told me if any future problems to please call back. I was very pleased with the service provided.

The first company that I had was very good. For the second time, they took my complaint but there was a long wait. I almost called the first guy but I saw the email and the appointment has been made. Then I called the number listed. When the guy was available, it worked out and everything came all right at the end. Overall, I hope they keep up the good work and keep the prices down. And we’ll stay together.

Excellent service provider connection...it would be helpful to have decreased dispatch time frames. The service technician, Alex was professional, competent and efficient. Alex quickly assessed the problem, secured the necessary parts and completed the repair in less than 1 hour.

Choice Warranty was very responsive to our needs. We had a washing machine that stopped working. The repairman that came out was very kind and considerate. After evaluating the problem it was determined that it needed too many parts to fix so Choice replaced our washing machine. We are completely happy with all the service that we got from Choice.

I was happy with the process from beginning to end. Zach was patient and took his explaining the details of my plan. I was well informed by the end of our call. I switched from another service to Choice and the cost was so good I had to switch.

Very professional and courteous. Technician explained as he checked the top panel, where it cracked advising what needed to be done. He also explained the ordering and time it would take to get the necessary parts in and then the scheduling of the work.

Never had a problem with Choice itself. Have had some issues with some of the contractors used over the years. I’ve had many things fixed like my washing machine, automatic garage door, refrigerator, stove and even my AC unit. And I’ve also had things replaced because they couldn’t be fixed like my hot water tank, and garbage disposal! It’s been a huge lifesaver as a single woman.

Efficient and knowledgeable repairman. Problem was intermittent. Repairman told me how to react to the problem next time. There was no need for a major repair at this time. The repairman was courteous and communicated clearly. I highly recommend both Choice and the repair company.

There was a prompt visit by the service person. And Choice did agree to replace the stove with a prorated amount. Making us wait 30 days to replace an appliance such as a stove is not acceptable. Giving us only one choice of where to buy is also unacceptable. I found the same stove for less money elsewhere.

The plumber and helper arrived as scheduled. They were polite and got straight to work. It took them just a short time. They did not have the necessary parts but went to the local hardware store and picked them up. They installed them quickly, explained their work and left the area clean. They were professional in every way.

We switched our home warranty about a year ago and very happy we did. It was a Friday and this was my first service call with CHW and placing the work order online was very easy. I heard from CHW on Saturday and the repair company showed up on Monday!! And that company was amazing too! Overall we are very happy with the service and we would recommend them if you are looking for a home warranty company.

I had Choice Home Warrantyfor years. They're pretty quick to respond. On the first time, the contractor had to order a part. But the contractors they sent out were knowledgeable, clean, and quick. I would recommend Choice.

My latest claim with Choice was for the ceiling fan in the bathroom. It took a long time for someone to come out. They would say they'd be here the next day. The next day came and nobody showed up. Then the next day, it was the same thing. They didn't show up. We had a very bad communication. When they did come, which really wasn't fast, they did do their thing. The only problem was they did not speak English. He would call the office and then somebody would come on the phone, and he was telling me what was going on. As far as the ceiling fan, it looks very nice and it works beautifully, but they have to put a little thing around the outside because the fan wasn't as large as the old fan, so there's a gap. They said that they would bring it back and put it there so that it's gonna be nice.

I have been a CHOICE customer for 3 years. AS usual CHOICE took care of my problem (this time with my dishwasher) promptly. I received a response immediately and within two days of my report the job was done. It was as usual "fast & easy" and painless.

The tech was pleasant, professional and efficient. It was a pleasure working with her. That's all I want to say at this time. A more detailed review might be better, but that would be wasting my time.

I called two time. The first person was really rude and unhelpful, but Amerian was very helpful and honest and sold me the policy. I am with All State right now and I am getting away from them. He made it easy. I hope you do have the first call I made and coach that associate to be better with new client, I almost didn't call you, but I like that your company is # 1 and that is what I went with your company. Thank you.

Rafael, I hope spelled it correctly, was knowledgeable, friendly and made quick work of the job and he cleaned up after himself. We love a self aware, hygienic King! Also, big thank you to the company for getting me a sooner appointment. Thank you so much. Appreciate it.

Do not waste your money with this. They will deny the claim the as soon as the fix costs more than $200. Their contract is written vaguely so they can accept or deny claims with no good rationale. My AC broke and needed a new motor fan. The company that Choice outsourced to replaced the motor fan and Choice covered this repair because it wasn't an expensive part. The company put in the wrong type of motor fan, though and caused a bracket to snap and the unit to completely break. Of course, Choice denied everything at this point and took no blame or responsibility. I didn't even get my $75 back from either time the HVAC company came to my house. Please do not give these people your business.

When I started off two years ago, Choice Home Warranty was 50 bucks a month. Now, it's almost 85. They keep going up their prices every six months. They're charging more and giving you less service.

I recommend Choice but with reservations. It's not always the best, but you have some peace of mind because you know that someone's going to be hopefully coming sometime soon. But like you got air conditioning out, you can't live for five weeks without the air conditioning working. It happened a couple of times to me. They wouldn't replace it. They did some kind of band-aid. Then the next year, there was a problem, and the next year, there was a problem. And finally, this year, my husband said, "Don't call them, we'll replace it." We had to replace it with our own money. We went to someone that we trusted.

Feel like Choice wipe their hands and responsibilities on my claim. This is on new A/C unit Choice helped to purchase. Been a problem since installation 10 months ago. They should stand behind it. Now I’m stuck with a hot house and left high and dry getting it fixed.

Miles was very informative about the benefits of Choice Home Warranty. I was worried about giving my information over the phone. He suggested I call the main number to verify he was an employee of Choice Home Warranty. These days, with all the scammers calling, it was nice to have Miles understand my concern. I did call the main number and felt at ease in moving forward with my financial information.

The claim was initiated on September 25. Here it is, September 30 and still no resolution. Choice is saying the tech needs to send the information and they have already sent it. Choice approved parts that were not in the tech's report and have not approved the part that needs replacing. Calls have been made to Choice and they have not followed up on getting the situation resolved.

I have joined Choice Home Warranty due to their attractive monthly rate and a decent review; however, I found out quickly this home warranty insurance vendor is a scam. Few months into my contract, my 8 years old washer start to make noises and doesn't spin as fast. I scheduled an appointment with the tech and he came in and stated there are some parts which he will need to replace. The same day, Choice e-mail me and told me the washer was not covered due to excess wear and tear. We are a family of 4 and unit was used normally from our point of view.

5 weeks and four visits from their non speaking English service tech on my dishwasher. Now they say it had a power surge. The tech was told to say that. Filed a fraud claim with the state of Texas. Do not buy a Choice.

Was having issues arranging for a claim online regarding our refrigerator. We had submitted a claim for the same issue a little over 30 days ago, but cancelled thinking we had solved our issue. But the issue reoccurred so it may have caused a glitch, online. Called Customer Care and scheduled a claim within minutes - super easy.

Service was very good and the technician was highly professional. Tech arrived on time and was very friendly and explained me everything about the problem and also guided me on how to use the new garbage disposal unit and how to keep it clean and maintain it to avoid problem in future.

It takes a week for anyone to get to you. Choice doesn't replace anything and then goes with the cheapest price and cheapest labor. Customer service is off no help and don't care. All summer my air conditioner has not worked. Takes a week just to get anyone out to look at it, then weeks more to actually get anything done. My A/C still isn't fixed. 7a and 84 degrees in my house. 😡 When a good contractor comes out, no guarantee they will actually be doing the work. 😡

The response was fast, and the contractor excellent. It was an impressive experience. After having some poor luck with home warranty services, this is a lesson in how the most expensive does not indicate the best. Choice is affordable and good. Kudos.

The Technician was most courteous and provided helpful information to prevent future problems with my Garbage Disposal. He also arrived on time. I've been a customer with Choice Home Warranty for over 10 years, and my experiences with vendors have been generally positive; however, I rate my recent customer service experience as most positive.

Called to make a claim. Obviously AI generated questions and responses. Unable to fully explain issue so there was some editing of the problem. Difficult to get them to fully understand that the temperature in the water heater is approximately 30 degrees higher than what it is set for leading to a dangerous situation with a toddler in the home. Water temps were 149 when set for 120. Still waiting for a vendor.

MaeDae Electric was professional and timely. Very good experience! They assessed the issue and promptly procured the necessary parts to replace the ceiling fan and in less than an hour I was up and running. I received a full explanation of the new product and I am very pleased.

I found Choice Home Warranty through advertisements, and I've had them for about a year. I submit claims online, which is easy, and I've done it twice. Both claims were fine.

I am a disable US veteran. Not the best, needs much improvement Numerous times the tech who was sent out did NOT speak a word of U.S. English and or was under qualified. O(I was sent a handy man out to fix a sprinkler system.7) One tech came out I paid my 75$ then the tech told me he would not be paid, confirmed by Choice. . I wasted 75$ Sprinkler system issue. Tech came out, I paid 75$ then tech did NOTHING and said he could not fix this. I would up using my own people and wasting another 75$.

The tech was clean, kind and punctual. Choice warranty is unreliable though. We have had the same issue with air conditioner for 4 yrs straight. Coil needs replaced but choice Warranty keeps sealing the hole and recharging it. Very frustrating.

Karen ** is the best. Karen took care of everything. Thanks Karen. In a time when customer service is something from the past, it is so refreshing to talk to a human. This my first time filing a claim with Choice Home Warranty. It was a breeze. Quite impressed. If all representatives are as attentive, wow. I have not been prompted are paid for this review. If ever you are interested in a Home Warranty, all Karen **.