Choice Home Warranty Reviews

Very knowledgeable. Very professional. Explained everything to me. Kept the work area neat and clean. Had all of his tools with him when he came into the house. The technician called before he came and gave me the approximate time of his arrival. He was right on time and was very polite.

The technician came in the time they said they were. Very knowledgeable and was able to figure out the problem. He placed the order for the part and told us to wait for a phone call when the part came in. The tech also spoke Spanish which is a plus.

My attic fan louvers were not opening and then the motor stopped. I placed a claim stating that the louvers would not open. I was allowed to open a claim for an item that was not covered. It stated ceiling and exhaust fans. Choice calls it "whole house fan". Different terminology used. I paid my service call fee and still have a broken fan. I feel as though I should not have been allowed to open a claim on an item that was not covered. Huge waste of time and money.

The guy first text me at 9:30a on the day he came out. That was 4-5 days after I called. But he was thorough in finding the problem and rectifiy the problem. The only complaint I have is the Representative spoke very poor English. After speaking with her I wasn’t sure what she said. I also requested a plumber to repair my kitchen faucet. I’ve yet to hear anything on it.

Tim from Denver Rooter Man was on-time, polite, described the diagnosis, and proceeded to clear the blockage. Took about 2/1/2 hrs, so it wasn't an easy fix, but he made it happen and also left the work site as clean as could be expected. Very pleased with the work, and I would recommend Tim to anyone with a plumbing line problem.

Technician was accurate and quick to diagnose the washer problem. Parts were ordered and return visit accomplished. Washer is working properly. Technician was informative, knowledgeable, accurate on repair. Responsive on any question ask, timely, polite, well manners, quickly finished job, left worksite clean and replaced washer to original spot. Thank You Samantha.

Washer was not repairable and Choice offered us $406, in an e-credit at Lowe's to replace it. What we did not realize is the process can take up to 30 days before we get the credit. The kicker is you can not use the credit to pay on your Lowe's account. It can only be used for purchases. So we have to wait or purchase a new washer and use the credit for something else. Do not understand why Choice could not send the credit directly to us. No family can wait 30 days to replace a washer.

Jirah Air Conditioning arrived at my home in a timely manner, close to the time they had promised. They made sure they confirmed the day and time prior to their coming and called as they were on the way. They listened to the problem I was having and checked out our unit both inside and out and told me what the problem was and came to a conclusion to the problem.

It has been 9 days and my water heater issue has not been fixed. Numerous phone calls made and the claim specialist chuckled when I showed my frustration. It is a huge scam along with their selected vendors. Got the issue resolved within 2 hours after I made my own arrangements. Choice Home Warranty is a big scam.

I looked up the top home warranty companies and Choice Home was at the top. I requested a quote and received a call back within a few hours. The warranty cost was close to a $20 difference on one house. I called a week later and added a 2nd home and received more than a $50 difference. I'm very satisfied and eager to find out what kind of service I may have in the future if needed.

The authorize service repair person knew what the problem was and had the parts to fix the problem. I called to make a claim and the customer service representative booked my appointment with an authorize dealer required by the dryer manufacturer. It was first time making a claim and it went smooth.

Amiran is very helpful, knowledgeable and offer is on my best interest. Giving a VIP offer for fix rate for 3 years. No other home warranty that I’ve known like CHW. I am happy to know the honesty of Amiran, for explaining that don’t need to get other additional coverage for I don’t have a pump, I really appreciate your showing that having coverage with CHW is the best decision I made. Kudos!

I put a claim with Choice Home Warranty Services, they dispatched GK Mechanical. They came the next day. GK Mechanical came at the time that I was available to see them and diagnosed my HVAC system and repaired it in 45 minutes. Todd was very professional and helpful. He explained everything from beginning to the end and was honest with me.

The tech was very good and very and answered my questions honestly. He arrived in a timely manner and I am well pleased with the service. I would recommend Choice Home Warranty to all my friends and relatives. They definitely keep to a good schedule. He cleaned us and took the old ice maker with him to destroy it.

I really like this product. It has been quite enjoyable to work with Choice. Sometimes, it has been nice to work the service people. I have plumbing issues which were fixed in a short time. I have had electrical issues which were paid with no problems. Made heat pump service call. I just made an appointment for a roof leak issue.

The phone representative was quick to respond. I needed more information about my policy for an issue I have with my dryer ventilation. The representative kept asking about the actual dryer. I explained the problem. And, she provided a claim number and look for the email. As a customer I felt rushed.

The experience with the "person" who came out to see what the problem I was having was fine. He explained the situation and told me that he would be sending the information to you, "Choice Warranty" and that you would be getting back to me to see what would be covered. Well, to my surprise the problem was NOT COVERED. I was VERY disappointed to hear that. I thought when you get a warranty you actually have it covered when a problem occurs under it... I guess there is so much "fine" print that you actually have to print out to read, that NOTHING is actually covered under the warranty.

Will & Rod were the techs that were assigned to my repair claim. They were on time, very professional and courteous. They replaced my garage door opener, explained everything to me. Programmed the new remote and keypad as well. Very nice guys and I highly recommend Rebel Overhead Doors. I would use them again when needed.

You assigned Above All Plumbing & Design to fix our issue. Two really nice gentleman arrived and right away fixed our problem. Made some very good suggestions on preventative maintenance, we agreed on their suggestions and decided to address the upcoming issue now and decided to upgrade. They made an appointment for Tue of next week.

Hot water spout had much lower flow on the main floor bathroom sinks. The technician from Harrisburg plumbing fixed. He had to undo many connections to find the problem but persisted and got it done. 5 out of 5 stars for the tech. Very pleasant and professional tech. Highly recommend this plumbing business.

It’s as simple as 1,2,3 to login and file a claim to get a technician out. You pay your deductible and receive the contact info for who’s coming. Every technician I’ve dealt with has been very efficient and friendly. Should there be any problems after service they come back without having to pay another deductible

Many Choice Home Warranty customers express dissatisfaction, citing issues with claim denials, long wait times, and concerns about technicians being paid. Some reviews also highlight the company's use of fine print to deny claims, the need for multiple opinions on repairs, and instances where contractors refuse to work due to non-payment, according to MarketWatch. I have the same experience with them. I pay my premium every month and when I put in work order. They cannot assign any company because they owe these money. So no company want to come out due to them having money for them.

Experience working with the Choice staff has been mostly positive. Contact is prompt and service providers make contact within 12 hours. Quality of some of service providers are questionable but Choice will find others to do followup. After having home warranties with other companies, I consider Choice one of the better choices.

The Technician Was Professional And Courteous… He Explained What Was Causing The Issue In A Patient Manner…Unfortunately, The Repair Could Not Be Completed Due To The Fact That The Parts Required Are No Linger Being Made By G E…The Refrigerator Will Have To Be Replaced…The Technician Did File A Report To Choice Warrant In A Very Timely Manner..Thank You Sandra **

The company does not follow-up on their contractors. For example, I had to pay two $85 deductibles because they did not follow up on a plumber who said he would be back with parts and never showed up. When I went to inquire about it, they had me start the process all over and pay for a second time the deductible. I also feel they will find a reason not to cover big ticket items. My A/C unit for example. 15-year-old (end of its lifecycle I'm told by multiple professionals in the HVAC field) unit needed replacement, and they claim it was because I did not do proper preventive maintenance over the years. When you say you did, they say prove it. They didn't cover it, and I had to pay out of pocket.

The guys was very helpful, talked to me about the process. It was raining hard, they even left shoes at the door, was very thoughtful and he explain everything and also showed me what he was talking about. I would refer them to other people. They was all very polite. Thank you.

Very helpful and knowledgeable, quick service, looking forward to get through the next process of service. He offered to teach me how flush out the new water heater. Thank goodness for the service. Looking to take a hot shower soon. I'm not good at this stuff. Thank you.

Company Constantly gives you the runaround on any claim, flay out lying about what it says in the contract, and uses fly by night scam contractors non stop who take your money and then ghost you. No matter whatever your Realtor says, they are getting kickbacks from these people. Do not trust them.

Problems with sinks, on time for appointment, plumber friendly and knows what he is doing. Would use them without a policy. This is 2nd time we used them and was very happy with the service. Hope we will not need them again but would not call them again.. Hope any other problems we have with our home work out as well

Technician was great! Would recommend Motivated Appliance Repair to friends. The technician provided fast and efficient service. Didn’t have to come back, repaired in one visit. Technician was professional and helpful with explaining the problem. Great service overall. Hopefully I won’t see him again, but if we have another appliance malfunction, we’re going to request Motivated Appliance Repair.

Our second floor air conditioner was not cooling. The breaker in the breaker box didn’t pop so it looked like it was good. The technician came, realize that the breaker box had flipped, but didn’t show it in the panel so he flipped the breaker back. The unit was working. He checked to make sure that the system was cooling and everything was working properly. Was polite, conscientious, and took care of the issue quickly.

I would appreciate being call to see what day and time works for me before an appointment is scheduled. Instead appointments are made and then I have to contact tech and reschedule to a more convenient time. Is this something that can be done? Otherwise I have no issues or concerns .

This time you performed the way you should have on several occasions before, this time you had a repairman here in just a couple of days, this time I give you an A+, the other times you get a failing grade, an F, I have nothing else to say.

My experience with Choice Warranty has been a great one. We first signed up when our elder father was living with us. Because we traveled, having their support has been amazing. They are not perfect with every system but all in all they never gave up on resolving our issues.

Their tech, Chris, was prompt, quick and neat. What more could a homeowner ask for? Thank you all for a job well done, he also gave me a fairly graphic description of what not to put down the disposal in the future. There were some hoses that he felt neded to be replaced in the future, so he went and replaced them on his own.

Terrible experience. I had this contract for over 3 years and the first claim I made was a complete nightmare. My stovetop microwave stopped turning. First I paid $75 as required for a technician to assess it. He came in spent about 1 minute and declared they don't make these parts any longer which when I checked with WhirlPool was false. He said he would recommend Choice replace it. Choice offered me first $200 and then went up to $300 although replacing the microwave would cost $1100. When I complained about the price difference offered and price to replace the woman Leslie said, "If you don't like it cancel the policy for a refund". She never explained to me that canceling it would result in a refund of 211 and not the 1300 I paid.

The garage door spring broke and we were unable to get the car out of the garage to go to our doctor's appointments. I made an online claim and a technician showed up at my home in less than 30 minutes. He had my garage spring replaced in less than 30 minutes and we were able to make it to one of our appointments. Thank you Choice Home Warranty for your speedy service.

I just signed up for Choice after looking at reviews from five other home warranty providers. Choice was clear to be the right way to go. Brandon, who called me, was very easy to talk to and understand. Nice fella. He went over everything and I signed up. If all other interactions with Choice goes this way, they're a keeper.

I’ve had CHW for four years. When I first signed up, my husband had passed away, and I was in Kentucky by myself. I decided to get the coverage because I didn’t have anyone there to call if something went wrong. That’s how I came to feel it was a good idea to have this service in place.

I am a VIP member, and they informed me that my water softener is not covered in the plan. This was bait and switch from what was disclosed to me before. I would never do business with Choice Home Warranty ever again. Buyer beware....

I submitted a claim to Choice Home Warranty on March 31 for a broken A/C unit. After multiple delays, a technician finally came 10 days later (April 10), diagnosed a leak, and recommended replacement. CHW wrongly denied my claim, saying the unit was under manufacturer warranty — which it is not (I confirmed this directly with Carrier). Once escalated to a case manager (Yuselin **), she realized the first tech had submitted paperwork for the wrong unit (Lennox instead of Carrier). A second company came on April 17 but failed to take required photos. Now CHW says they can’t proceed without those photos and I have to either keep waiting or start all over again with a third company. It’s now April 24 — I’ve been without A/C for 24 days, despite doing everything on my part. The lack of urgency, accountability, and coordination from Choice Home Warranty is completely unacceptable. I do not recommend them to anyone.

Delay in replacing washing machine. Can’t do laundry without a washer, long wait period for gift card from Lowe’s. Why doesn’t CHW issue gift card directly? I am told it will be up to 30 days before I get Lowe’s gift card. I feel this is very poor service and most people do laundry more often than every 30 days.

Noah was incredibly efficient in telling me all about the plan and process and what's covered and got me the best deal he could. I've been in sales a long time so I know when I'm being sold and I get that but also this helps me too because with a new house you never know what could come up..appreciate his honesty

The claim process was very easy. Just select the issue you are having from the drop down menu and submit. After the claim was submitted an e-mail came to my inbox within minutes after the claim was sent in. This was a very user friendly process that anyone could use if you are having issues with your home.

My refrigerator's ice maker stopped working and I had Choice Warranty. They sent a technician out to assess the issue who said it should be repaired but they denied the claim immediately. I appealed and was told the claim was denied due to a recall for the icemaker by the manufacturer who would repair it for free. I was also told if I provided documentation that the repair would not be covered by the manufacturer, I only had to submit that and my Choice Warranty would activate to repair the refrigerator. I provided Choice the documentation that the repair would not be covered under the recall and Choice would not cover it. Warning to the wise; do not choose Choice Home Warranty. I expect a company to honor what they say and market. This didn’t happen.

Ava’s HVAC tech Juan was very professional, informative, and responsive to the issue plus provided additional services of cleaning compressor coil and installing a capacitor. Start installation that will extend the life of the compressor. Also provided cost estimate to install new plenum box which undersized by another Contractor and installing dedicated duct with baffle to my son’s bedroom. I declined this service due to cost.

We had a problem with our Garbage Disposal and contacted Choice, our home company for Home owners insurance. We heard only 1 day later with an appointment for someone to come to fix or replace. He arrived on Time, very friendly and knowledgeable and helpful and replaced the unit. We are very happy.

Very good and is fixing my problem today and I am very satisfied that I have my Choice Home Warranty and would recommend to get Choice Home Warranty to anyone. My warranty from the company before did not fix the problem and made it worse and never came back to fix it right.

I have been with Choice for about 15 years or so. 5 years in a row there were AC issues. They authorized the bare minimum. The last time (this week) they said the issues was wear and tear and denied the claim. I am going to cancel and find a more honest vendor. Their claim appeal agent was rude, and kept cutting me off during my appeal. Stay away from these people.

Bane HVAC Services was very prompt and got the problem fixed in a timely manner. Colin actually called and came before the actual appointment. He quickly assessed the problem and knew exactly how to fix it. He called and let me know when the part would be in and came protocol fix it.

You have changed my times. 8-12 becomes 10-2 and so on. Both times I have needed a part replacement. Ice Maker, came quickly, but my microwave service tech, albeit nice, left my microwave inoperable. It worked when he got here, and now I have been 2 days without a microwave and yet to hear the plan of action as he was unable to repair. So far, it hasn't been a good experience but the techs have both been nice and professional.

I appreciate the courteous and prompt service and response for each claim I have submitted. I have agreed with and appreciated each decision, most have been to repair or replace the item. Even when the decision, one time, was not in my favor, a thorough explanation was provided and I agreed with the decision. As with all other responses it was just and fair. Thank you, my trust and continued to grow along with my satisfaction with both your service and your thoughtful care.

Excellent CS, caring and concerned. Very Professional and patience throughout the visit. Answered questions as appropriate. Willing to go above and beyond to ensure customer satisfaction. Knows his job and waited until the entire cycle was completed before leaving. 5 star rating was very well deserving. Thank you Choice for hiring top quality technicians to get the job done to customer satisfaction.

Though a congenial person and appearing technically competent, the technician, Mr. **, could not resolve our issue. The A/C would cut off without warning. Mr ** did diagnose the issue as a blocked A/C water line, but could not clear the line. He recommended I call for a plumber. He also could not resolve why the A/C was making a loud humming noise in the house. For the blocked A/C line I ultimately had to clear the A/C DRAIN pipe myself using vinegar and water plus using a tire inflation device to blow out the accumulated water.

I was asked to pay before service call. Info (serial, and model number) was taken on my washer, as well as the issue so I should have been informed that the parts for the washer was no longer available. At this point I would like to know what has happened to the claim if not repaired it would be replaced?

I given a ridiculous offer to replace my Viking built-in oven. You can't get the part and I was offered only $909. I can't buy ANY built-in oven for $909. I was told that you only pay the wholesale price. I can't buy wholesale!!!! My oven will cost over $11,000 to replace. I should be given at least $4,000 towards a new Viking oven! When I bought the policy I told the salesperson that I had Viking appliances. I was told that I would get replacement value of a LIKE KIND appliance if it had to be replaced.

The first time the technician comes to the house to check a problem with the hot water in the tub he never mentioned anything about the problem was the water heater. I find out until I call you to find out what happened with the service. I would like next time to tell the technician inform what happened with the problem so I can do with the issue.

Jake provided information I needed to make a good decision. He was somewhat pushy when trying to upsell me to commit for 3 years. I explained I’m on fixed income & couldn’t afford what he was offering. He was very good answering my questions. Choice was recommended to me by a contractor who has done work for Choice. I look forward to having a pleasant prompt experience when I have service needs.

Frankie emailed me Tuesday. I asked him to call me at 12:15 mst. I ended up calling him. He said he would call back. After 10 minutes and pressed for time I called the 800 number and got the warranty. the person I talked to seemed like he was there to sell, sell, sell, I felt rushed

Recent claim experience with Choice Home Warranty was very positive. Claim representative was very positive and courteous, Clean was however, very promptly and positive. Technician was assigned and responded within several hours and within a couple hours of his initial response he was on site inspecting and analyzing the situation. Clean representative got back with me very shortly and the problem was resolved. Overall experience was very positive. The technician corrected and made necessary repairs and overall my experience with the claim representative and a technician was very positive and I would not hesitate to Recommend choice home warranty to others based upon my recent experience

The tech was excellent, very courteous, knowledgeable, and fixed the problem immediately! I would recommend Airbender to anyone who needs HVAC work done to their home. Choice Home Warranty has always been a good company to buy the warranty from, I've had them for more than 15 yrs, on 3 homes, including one in CA.

My dryer recently started making a really weird noise on a Saturday night. Sunday afternoon, I went online, quickly described the problem and received feedback (with an assigned repair service and person) within the hour. An appointment was scheduled for Tuesday morning. The repairman was on time, friendly, professional and fast. Choice Home Warranty is one of the best financial decisions I've ever made.

The technician from DVC Plumbing was awesome. He took the time to explain the issue that I was having as well showing me the defective parts that need to be replaced. He was very polite. I will highly recommend him to my family and friends. These days is hard to find hard-working, polite people who cares about the work that they do. You can tell he cares about his job, as well as his customers.

I would recommend these gents and this company, they have amazing customer service and came to my rescue just in time. Choice made an appointment for a week away with 80-degree weather. The vendor (ABJ) called and got be in literally the next day and not a week later. It saved my son and I almost a week of cooking in our house.

Tech did a great job, works great. He made great communication and showed up when and where he was supposed to. There was a hard time finding the parts to replace, but once the parts were found, they were replaced. It was a fairly simple repair, just took a while.

Took too long for final resolution of the problem. 3 weeks… still no working microwave. However, a monetary agreement was reached for me to purchase a new microwave at Lowe’s. I will be happy when it is finished and I no longer have to look at the empty hole in the kitchen cabinets!

Spoke with a very helpful gentleman named Greg on the phone who had me signed up easy peasy in just a couple of minutes. Very professional and helpful. I am about to print the policy agreement and hopefully won't find any loopholes and that all is as it appears to be. If so, I will be telling my friends in our park about this coverage so that they may join us as well. Thanks Greg for your help in getting me signed up.

The technician was very professional and knowledgeable. He diagnosed the problem accurately and made the repairs with the tools he had on hand. He was very prepared. He also recognized and gave some energy saving tips by turning off an accessory electric vehicle charger that was not being used. I would recommend this technician to anyone who has electrical issues.

According to the technician CHOICE did not accept to pay for drip pan repair claiming damage was due to lack of maintenance. Furthermore CHOICE did not accept sheet rock damage replacement. Apart from the fact that CHOICE increased their coverage and technician fees, their service appears to have been reduced. I am not satisfied with CHOICE's services and will be looking for alternatives. It seems that the company's main goal is to make money while providing restricted service

Kasper Air sent a technician the next day after we made the claim. He was able to get our furnace working in less than an hour. He worked diligently after he left to try to find a part for our old furnace. I was very pleased with service received. Furnace is still working for now even though the part we need is no longer available.

The GD technician told your people that we need a new garage door motor and rollers. I was denied. BUT, the technician said he didn’t understand because the day before he replaced a gd motor and rollers for another home that was accepted. My question is, WHY APPROVE ONE BUT DENY THE OTHER WITH THE SAME EXACT PROBLEM!!! The tech was kind and understanding. You’d better give me a good answer or I’ll cancel with Choice Warranty.

Water heater stopped heating water. Pilot light would no longer light. Choice sent a technician out. He diagnosed the issue, ordered the part and got the water heater working within a couple days. The process was simple. I completed the claim online and was scheduled for an appointment for the next day. However, there is a $85 service fee. That was the only drawback.

I was a bit surprised about the timing of the call once I submitted the online app. I was still online when received. But that was OK. The rep was friendly and informative. Gave more info than online and I felt better about the service. The options provided for payment (senior discounts) and a better regular price than online. No pressure, just informative. Which I really liked. I use warranty contracts on individual items, but this covers those plus more. Hopefully, I never have to use it (again, I believe in insurance and hope never to use it), hopefully it works as simple as described.

Any claims that I have had, I get a response online almost immediately to set up service call, and techs are usually there within a day. I have been fortunate to have the same technician out for 2 different claims, and he has been extremely thorough, professional, and has always come up with the diagnosis and repaired the problem on the spot. Most correspondence is done online, but when I have had to talk directly to customer care, they have been amazing.

The phone operators were friendly and helpful. I am waiting for the check to come which I am told will be 30 days. Longer than I expected, but hopefully it will all work out. It does seem an excessively long time. My past experiences have always been positive in dealing with CHW. I don't know what more I can add.

Matt was fantastic and well knowledgeable of heating and air conditioning units. Very friendly and professional. murphy’s heating out of Camillus, New York is a fantastic company. Well staffed and very knowledgeable. I would recommend using them for your home needs. Thank you very much for the service you rendered.

Something as simple and replacing a garage door seal at the bottom of the garage door was not covered and repaired. I am a woman of 75 years and this is something I can not do myself, that why I have a service that will help me out. What good is a service that does not do the simple thing for their customer. I still have to call another company to get this done and pay again. I have been with this company for a while now and I have use it very much. No I am not happy and will not renew next time.

The service tech came out right away and took care of the issue and left the area clean and fixed perfectly. He assessed the sub pump, called it in, came in and replaced it all under 30 minutes. I recommend S&J Maintenance and Choice Warranty. It is a great plan to have and I was lucky enough to have the service I needed covered in my plan.

Did you just pay over $70 for a visit, ahead of time, just for no tech to show up? Then, did the tech reschedule for another day and time without giving you notice and when you contact the warranty company to correct the problem they tell you there's nothing they can do? Yep, sounds like Choice Warranty. Everything's good when you make your monthly payments, but when it comes time to give you help on a claim ... this company takes the money and runs! No customer support and No customer service = No help when you need it! It would be better for you to save your money and fix the problem than to pay them monthly and have nothing to show for it! Avoid making the Wrong Choice and skip choosing Choice Warranty, unless you can afford just giving money away ... just to give money away!

My electric garage door opener was not closing properly. I called on a Monday and Mazaya Garage Door Service was out the very next day in the afternoon. WOW! What great and fast service. Mazaya fixed my issue with my electric garage door opener. Thank you for such great customer service!

The service was fine. The technician fixed the problem with my dryer. Timing of the appointment wasn’t as good. I was given a timeframe of 8am-4pm for the service to happen so I needed to be home for the entire day. The very first communication with me didn’t happen until 3:55pm with a phone call letting me know he would be here in 45-55 minutes. Better communication is needed.

The job was completed in a timely fashion. The plumber was a true professional and did a bang up job. Ed vetting went well, I would prefer that Choice Home Warranty would work harder in getting the repairs done in a more timely fashion. Waiting 2 to 4 days unless you call back. Really isn’t acceptable.

Technician did a good job notifying us of his ETA and arrived promptly. In short time he identified the problem. However, he recommended ice tray replacement which Choice Warranty did not approve. I believe the warranty company should have honored the recommended item replacement due to normal wear and tear.

Choice warranty called us and set an appointment for the technician to come to our home. Technician diagnosed problem right away. He said it was the pulley and rollers that need to be replaced. The repair was submitted to Choice Home Warranty and was approved. The parts were ordered and came in two days. The dryer has been fixed and works great. The repair was done within 4 days. Good service.

I submitted a claim for my ice maker in my Frigidaire Gallery side by side. I’m waiting to hear from the technician. Should be anytime they just assigned the job. Thank you so much for the updates. Hopefully the technician will get with me soon to repair my ice maker.

We have the Samsung oven range cooktop that is not working and called CHW to create a service call. After a technician replaced the touch panel (paid out of pocket for $292.84), the issue is still generating the same error. Later that he found that the unit is not repairable due to the wiring harness damaged (assumed this is considered as parts). On the CHW contract agreement, all components and parts are COVERED, however, CHW denied the claim and said that they are not going to pay a dime for this claim or offer any repair or unit replacement. They then closed the claim without my authorization and marked it as completed. We have tried to work with them but they still refuse to help resolving the problem and leave all of the responsibilities on us. We are not happy about their service as a loyal customer so cancelled the contract. We would 101% recommend not to go with this company.

I was asked several times why I wanna cancel. I should not have to give a reason why I wanna cancel. I requested to cancel and have a refund for both policies for my son and myself and then I had a salesman. Greg with an attitude telling me, "OK you know what you’re canceled you’ll get receipts with a confirmation," and hung up on me. I do not want to deal with a company that has that kind of attitude with their salespeople.

I was checking to see about a new contract. I had just had a bad situation from a different co. and called to have them either refund their charge or cancel my contract. The man from Choice understood, and very fully informed me about Choice...He was understanding, and gave me all of the details of a contract with Choice....I decided to go with Choice..and cancelled the contract from the other warranty co

The toilet tank was cracked. Would not cover because it wasn't normal wear and tear. We have had the toilet since we had the house (24 years) before it broke. How is that not normal wear and tear. I'm not sure what we could have done to make the tank crack.

The service I've received has been exemplary! I've had two calls so far, one on a clothes dryer and the other on a second refrigerator. Both calls have been handled in a fast, professional way. The servicemen have been very friendly and helpful. Their knowledge of the product and quick response time is greatly appreciated.

I appreciate the close attention Latasha ** has paid helping me with my claim, plus the follow ups she’s has been doing like no one else does in other companies. She’s an A plus person. Don’t let her go anywhere. You need people like her with people skills. Thank you Latasha.

Manny was very professional and got right to the point. Fixed dishwasher and ordered parts for clothing washer. Very efficient and personable. I would recommend him in a heartbeat. Waiting on parts for washer. He is to call us when parts come in. He cleaned up after himself! I give him 10 stars!

Same plumber did an excellent job of successfully completing the projects! He was courteous, thorough and explained the processes every step of the way. CHW was efficient in setting up both claims. The vendor's response was very timely. I will ask for the same vendor again for all my plumbing needs. The plumber was very knowledgeable.

The first repair provider never showed up and said they did. Once I recalled Choice the provider (Fuse) were fantastic, they sent a repair man the next day to see why the washer was leaking and the remedy. When a repair service is needs to be within the service area, not an hour and half away.

Maurice was a peach, guiding me step by step to the best and least expensive contract available for someone my age. He told he's been working here for 11 years. That is a very good sign of the solidness of Choice Home as opposed to the annual 70% staff turnover at Walmart. Keep up the good work and I hope these insane tariffs don't hurt you folks.

My garbage disposal is making a horrible noise and vibrating significantly because the bearings are worn out. The repairman tried to explain to your representative but he would not listen. What a substandard experience. You should be ashamed of yourselves. Your representative falsely indicated the problem and refused to allow the repairman to explain.

Technician was prompt, professional and had the parts to replace the valve to repair the water dispenser. Company reached out prior to make sure they had correct model so that they would be prepared to fix same day. It's nice to know that this company is there for us and takes care of the repairs as requested.

The technician was great. On time, answered my questions, thoroughly explained things. I’ve called on my AC 5/8 years. The problem keeps getting worse and CHW just wants to put a band aid on the problem instead of actually fixing it. Not sure why I’m still paying for their service.

I would not renew my Choice Home Warranty. What a waste of money. I made two claims. One when I had no heat and it was in the single digits outside. My HVAC system would only heat the house up to 62 degrees. I waited over 48 hours while they tried to find me someone to come inspect it - Luckily, I had heated blankets and space heater. I finally reached out to see if I could call my own service repair company. After they finally agreed to let me find my own, they sent me a link for the service repair company to come out and diagnoses the problem. They wanted the service rep to only diagnosis the problem, send in a report, then wait another 24 to 48 hours to get approval for the repair before they could fix the problem. If I didn't follow the protocol, no reimbursement. I had no heat. So, of course I had them fix the problem, not just diagnoses it and come back another date to fix it. The heat strips were not kicking on. I paid for the repair myself.

My heat pump was not producing heat on a constant level. Sometimes it would be warm then would start putting out cooler air. Cool air stacked up on cold air from the outside made it unpleasant at times. Extra blankets became a necessity during the winter months, interrupting our sleep patterns.

Great communication and gives responses very promptly. Has great local contractors that reply as soon as notified and they stand behind their work. Choice received good ratings and the price was very fair. Choice also offers promotions on their pricing which makes it extremely competitive. I would recommend Choice if you’re looking for a home warranty company.

From the time I submitted the claim for someone to come and check my clogged shower was less than twenty-four hours. They had scheduled the plumber to come the next day between the hours of three pm to eight pm but he came around 10:30. He quickly resolved the issue and now I can take a shower without my shower flooding.

The technician did not come for the scheduled appointment time, which was a problem. However, he did come later that day. He was very nice and professional; and he completed the job successfully in a timely manner. I was very pleased with service and would highly recommend this technician. The clogged drains are fully open, and the water is flooding through with no problems.

We have several claims for different appliances since purchasing our policy- Every time Choice has handled the problem quickly & thoroughly. We are EXTREMELY pleased with your company & the services it provides. It is a great investment for us & will highly recommend your policies to others. Thank you soo very much.

All I wanted to do was get some information about your product. I was inundated with calls, emails and texts for two days. Way overboard!! Then when I had time to talk, the salesperson was so pushy and almost rude when I said I wanted to think about it. I ended up getting the warranty but I can tell you I will not recommend you to any of my friends unless they do not mind really pushy sales people and over the top contact.

The whole process from scheduling to final repair was smooth. The assigned technician was professional and did a great job fixing the dryer and explaining the root cause of failure. I would recommend Choice Home Warranty for home coverage, since I have used them many times to repair my home appliances.

I am proud to be a Choice Home Warranty customer/client, as they send out only qualified, polite, and professional technicians. The technicians usually wear coverings over their shoes to protect the floors/carpets. They communicate with you while working, basically telling the customer what needs to be repaired or replaced and how long it will take for the part(s) to arrive.

The correct number on our claim should show **. We were directed to Weather tech LLC to tell you. Evidently they received another number when we arranged to have them do the work, not being paid by Choice, which we understood. Please call me to let me know, if other problems occur in regards to mechanical inssues with our airconditioner, then does Choice cover for that???? At that time?

The Customer Representative I dealt with was top-notch. A credit to your company. Warm and friendly yet the true professional. She made sure I understood everything clearly and was also careful to ensure that I received the appropriate sized Pod. What more can you ask for. I hope you realise what a treasure you have in her. I hope you show her some appreciation on my behalf.

The gentleman was very very friendly and no pressure. He explained all the details and price. After having another home warranty policy with another company, I was pleased the cost, copay, and coverage. I paid the first month and will read the brochure he said he would send. I was very satisfied.

I recently put in a claim for an electrician and plumber. Both were scheduled promptly/within in the week and both were very professional and helpful during the process. They were both knowledgeable and explained the process and what it would take to complete them both. Thank you for making the process simple and easy to handle.

CHW assigned AG Handyman Services to take care of plumbing issues with our rental property. The vendor was punctual and professional. Payment for service fee was convenient as they accepted Zelle. Vendor called owner before replacing any equipment. I would definitely reach out to this vendor if I had other issues.

The technician was sent out after 10 days but the service was good and within 5 days we got our problem solved and replaced. Now we are just waiting for the parts to come. We will have a new heating system in our home without a huge bill. Thanks so much for your service.

I have used Choice Home Warranty to service all my appliances and pool equipment for the last 3 years. I am extremely disappointed with their service and would not recommend them to anyone. For example: They could not find a tech to repair a pool motor problem which then I had to find. In the search I explained they would have to coordinate and get paid by CHW AND WAS FLATLY REFUSED MANY TIMES BECAUSE OF THEIR SLOW PAY AND HOOPS THEY PLACE ON THEIR SUPPLIERS.

The man I spoke with was kind and didn’t rush me!! He explained everything and was nice about it also, I have to keep my card turned off so we had to wait for it to turn on and he was nice about it while I was embarrassed about it!! I hope it’s the same experience if I do have to ever make a claim. I appreciate him. People are so rude anymore and he wasn’t that way at all.

The appointment was wide open so we were able to do it on our availability. We were informed well in advance so we can keep the area accessible. On the service day again, we were informed about the arrival of technician. Repair work was completed perfectly. The service tech. was knowledgeable and expert.

I own two houses that have Choice Home Warranty. The property in Georgia gets great repair technicians. The one in New York doesn't. So I would recommend the company to those who live in Georgia, but not in New York. The two men who came to do the work in the Georgia house were professional and cleared the clogged drains immediately.

I was checking around for different warranty because I was with American Home Shield. So, I saw Choice Home warranty, looked up their reviews, their comments, and decided to give them a chance. Choice has been working well for me. When I had some work done on my shower, they came in and found out exactly what the problem was, ordered the parts, came back, and put it in. The guy working on it knew what he was doing, and solved my leak problem.

The electrician could not find anything wrong with the washer. Miraculously the machine started working but he said to call him back if it stops suddenly as it did a week ago. I hate to have spent $60.00 for nothing, but we have tried and tried to start the washer before calling Choice!! I hope not but I will call you again if it happens again. Thanks for your help.

The plumber arrived in the allotted time, unstopped the toilet quickly, and was on his way. He did an excellent job, was polite and courteous while being professional. He told us that he did not see what caused the problem. We are pleased with the work he did for us.

I was very happy with the service provided by Choice. My garage door opener was not opening, and they sent a company out who fixed it in a very timely manner. The technician was very friendly, and everything is working great now

Received great service from the technician, I would more than likely use him should my LG washer or dryer should need repairs. My LG refrigerator is working great now, I’m a very satisfied customer, hope I get to select the same technician on future LG repairs. Furthermore, Choice Home Warranty did an excellent job setting up repair, our refrigerator was up and running immediately after the repairs were made.

The refrigerator was repaired despite receiving the wrong part, due to the technician's ingenuity. The technician was punctual, polite, and courteous, and their cleverness allowed them to fix the issue using available resources or creative solutions. This resulted in a successful repair, despite the initial setback of receiving the wrong part.

Choice Home Warranty is well worth looking into. The filter compartment in our refrigerator was leaking, I called it in, Choice sent out a technician and he found the problem. He was great. My wife was there when he replaced it, and it’s been working fine.

Should have been a simple fix, but took 2 visits, and a trip to the store to fix. The company that is doing the job should be able to call Choice warranty and get immediate approval. But instead they have to send pictures and wait until the next day for approval. And then return to my house and fix the job.

My AC unit has a leak, I’ve been a customer for years just to find out that that leak isn’t covered by insurance. When I appealed it & one representative was rude saying “it is what it is”. Called the AC company and they told me replacing unit was recommended. Choice declined it because of the leak. Pipes were left cut.

Our unit stopped producing cold air. The technician, Eric was very knowledgeable, professional and polite. A pleasure to work with. He made sure we understood what the problem was. He showed us pictures of the problems he noticed and said he would be submitting his report. I would recommend this company and this employee.

My experience has been great. I have no complaints. Would recommend choice home warranty to anyone looking for home warranty. I have had a few claims and have had oh but good experiences throughout the process of getting a repair or replacement. I have enjoyed being a customer and more than likely sign again.

Mr. **. The technician came out, spent quite a bit of time checking our HVAC system when it was a simple on and off switch. Didn’t take him any time, but then he found an issue and began to work on it, doing his write ups and communicating with his higher up command. Once he left things have to be approved again, but the system was working to keep the house cool. Great job in my opinion.

The technician was on time, courteous and knowledgeable. I would definitely recommend him. AJ is an asset to your system. I was however very disappointed at the Choice Home coverage or lack of for the second time in a row not covering for a new garage opener. Your warranty is NOT as valuable as you claim.

Kitchen Faucet was leaking and needed repair. The plumber, RC, determined the faucet was not repairable and a new faucet was installed and tested for leaks and proper function. Problem solved! Thank you RC and the Clockwise Plumbing Company. If a plumber is necessary again, I will hope for the same plumber, RC. He was friendly, helpful, knowledgeable and professional.

The contractor just left with shoddy and unfinished work. Unsatisfactory workmanship. I had to call him back at least 2x and ask him to rectify any adjustments to whatever he messed up in my furnace. This guy was a real piece of work. He just couldn't wait to do a little tweak, and charge the company $$$$$ for his shoddy work. I hope that we never have to deal with him ever again.

I scheduled a service call to have my furnace checked out and the service provider True Comfort arrived on time and took about 15 minutes to determine the problem. We received an email from them the following day letting us know that it needed to be replace as it wasn't fixable. The estimate had us being responsible for $1,790 of a $5,500 estimate. I called my service representative Tamra ** and she reviewed it and found they had missed a $300 coverage because I had an add on coverage in my warranty. So, having this policy saved us $4,000.

It would be nice if I could choose my own companies/people to do what work I need done. For instance, right now I need a plumber, I have a plumbing problem that needs addressed today. I know a certified plumber that I have used many times that would be available today, within a few hours. But, NO, I have to wait for your people to come up with one for me!

Speed way did a good job fixing my dryer. I recommend that company to fix your washer and dryer. They do not lie about anything that goes wrong with your stuff. I give them 5 star so start requesting that company. The company is very excellent. The technician is very polite too.

The representative was understanding and helpful. He was easy to understand me and I was able to communicate with him. I told him that my Samsung dryer had quit working and he explained the procedure that he would follow to submit my claim for me. I am now waiting for a call from the repair person to set up an appointment to come to my home to determine what needs to be done to get it working again.

This was my first claim experience with Choice. The claim initiation process was easily accomplished, and a contractor was readily assigned. The scheduling of the actual appointment was delayed and set appointments were rescheduled three times, one scheduling notification was in conflict with another that turned out to finally be true. The technician seemed knowledgeable and proficient and said the water heater would have to be replaced. I later received an email from Choice saying the damage was caused by a rodent infestation and was not covered by the warranty. This all leaves me back at square one and makes me question the value of the maintaining the warranty. I would have appreciated an appliance replacement proposal, either from the contractor or from Choice. The matter remains unresolved.

Fast and Accurate service. Scheduled quickly and service person was very knowledgeable of what the issue was with my AC unit. He had everything fixed in 30 minutes. I highly recommend getting Choice Home Warranty because it will save you time and money. Also we have been with Choice Home Warranty for about 13 years. Over the years we’ve saved a lot of money thanks to Choice Home Warranty. I gave this service 5 stars because they are well trusted in the area and they always provide a reliable service when it comes to other vendors and people in the area. Hands down they are the best. If you have someone in need of a home warranty tell them about this warranty. In our area a lot of the contractors knows about Choice Home Warranty and they are really trustworthy. They also have affordable plans that fits every budget.

While the contracted plumbing contractor (Air Pro Masters) guys and service were outstanding, I give Choice Home Warranty an "F", and I will be changing back to American Home Warranty even though they cost more. 6 days is WAY too long to go without hot water!! (Last summer we were without air conditioning for three weeks, and we ended up spending $2,500 to install a new compressor without the warranty paying anything!!). I would add here that Choice needs to add a way to reveal that you live in a mobile home on their on-line service request!! Many plumbers they use for contractors do not have the license for working on mobile homes, and they until the repairman shows up to tell you that!!

The technician (plumber) was great. However, I am not satisfied with Choice Home Warranty because they won’t pay for the repairs needed. I don’t think I will renew my contract with them. They are not reliable and will get out of fixing what needs to be fixed. I am NOT satisfied with Choice Home Warranty.

Already recommended to a friend. The service covers everything and a great price for a year of warranty. The service fee is good and Choice has good reviews. I feel comfortable knowing that Choice takes care of finding a technician when you have a problem. I recommend Choice Home Warranty.

Appreciate the quick and knowledgeable resolution Legacy put into our broken water heater. DeMarcus was a knowledgeable technician that was kind and courteous of our home. Without being asked he had placed booties on before the door was even open. We were able to get a working and operating water heater within the week. Additionally DeMarcus was also the tech that came out to help back in October and was as equally helpful then as well.

Great communication with plumber and their office. On time. Professional. Kind. Everything you want in a professional. I had to reschedule, and they made it easy and called back and got me in promptly. Thank you so much! I would absolutely recommend this company, and I would definitely use this company in the future.

I was disappointed with the notice from Choice Warranty that the repair would not be covered on the toilet stoppage. I have spent $300.00 on the co-pays and another $125.00 to the plumber to unstop the toilet. It is still running slow when flushed. Plumber said it would take another $250.00 to pull the toilet and see what is the problem. Not fair in my opinion. I feel that the home warranty should cover the repair. Not happy with the notice from Choice Home Warranty.

Technician was on time, friendly and worked diligently to resolve the issue, finding that the issue could not be repaired without major cost that would likely cost more than a new microwave. Awaiting Choice Home Warranty to approve next move since I’ve been without the of my microwave for almost 3-weeks.

Rowland at RC was courteous, communicative, on-time, and he knows what he’s doing. I highly recommend him. It is not always easy to find someone on the island so I felt lucky that Rowland was available when we needed him. In the past, Choice hasn’t had much luck finding Texas for me. I’m glad they found RC and Rowland.

Vendor contacted me within a couple of hours of complaint entry, and was able to arrive much earlier than actual appointment time. Tech was very efficient and knowledgeable. He rapidly diagnosed the problem and, fortunately, had the repair part on his truck. Other than slight delay waiting for repair approval, job was completed very quickly. Would definitely use again.

The technician sent to service our water issue was great. He was very courteous and professional. He had the issue assessed and repaired within just a few short minutes. I highly recommend Veterans Plumbing and Repair to anyone who is looking for a highly skilled and professional person to come and do any work on their home.

Technicians were courteous and knowledgeable. Explained to me exactly what they found. Were very helpful in discussing other plumbing issues I was having and made honest recommendations. My only complaint is that it took a week to get them here. Was grateful I had two bathrooms while one not working for a week.

Our oven doesn't work. The Gentleman called to let us know the time would be changing. He came when he said he would. H examined the oven, pinpointed the problem- Explained it to us and told us a part had to ordered. He also said it was in Michigan and should be here next week. He will call us when it came in. He was nice and polite. We were very happy with his knowledge.

The service guy was very helpful, has to order the part that is needed. Reassured me that when part comes in all will be good. Thank you. Now I just have to wait and hope part comes in soon. I wish it could of been fix right then and there, but I have to wait.

When I submitted this claim for a potentially failing well pump, Choice Home Warranty sent out a plumber. He initially confirmed that the well pump was failing and, later (at a second visit), that the pump had completely failed. Since he was the one initially sent out, he’s the one CHW has down to do the replacement. But he’s a plumber, not a well-replacement guy, so he has to contract out anyway. His well guy was supposed to come to the property yesterday to inspect and develop a plan, but he didn’t. I would use the plumber again for PLUMBING needs, but Choice Home Warranty should have sent someone from a well company in the first place.

It took 7 weeks to repair a microwave oven. Multiple cancellations by GE Service, order parts, etc. They only use the brand of the appliance for service provider. Kept getting updates and kept cancelling. Tech was out injured when time to put in new parts. They DIDN'T CARE about repairing the appliance. Rep on the phone from Asia didn't really care. For major outage said it would take at least 24 hours. I had furnace go out on coldest day of year and didn't even call. If waited, pipes would have frozen. Hope things fail during good weather.

Choice Home Warranty sent a super nice lady to come and fix my dryer, she did an awesome job, and I have no more problems with it. The only thing is my service fee has gone up starting from $65, went up to $75, and now it’s $100 per visit.

Nathaniel ** help to get 42 months plan with good deal. We have subscribed for three properties. Nathan show how we can bring monthly premium. If pay upfront for 42 months, it has good deal. We liked the idea and changed from monthly plan to 42 months plan. Thank you.

Very informative and thorough with explanation of repairs on risk.explained lead pipes exposed and corrosion. Pipes show leak and risk of leakage. Service call was prompt highlighted damaged areas in basement. Sent pictures of areas to submit to claims department. Potential risk with lead pipes. Checked kitchen and bathroom pipes.

Had several things which needed fixing. Everything was completed in less than an hour. Also, in doing a routine check of our water system it was found our regulator was not working properly and we needed a toilet to be worked on. Plumber took the initiative and sent this in for us and we got the other items fixed.

No sooner I searched for details about Choice Home Warranty, a call came from Anthony to explain the program to me. It sounded just what I am looking for. I signed up - I hope I will never have to use them, but, if I do - they will be here for me.

The claims agent was very difficult to understand because of his heavy accent. Was he stateside or overseas? Sounded foreign to me. I would appreciate speaking to someone who is easier to communicate with. I’m sure it is cheaper to hire personnel overseas but it makes it very difficult for customers. Thank you for the opportunity to voice my opinion.

Wash machine broke and I got a appreciation check for it that help to get new one. Water heater didn't bring a lot of hot water, had have to wait in between shower to have hot water. Was told that it won't get replaced and for the technician to do a temporary fix on it that I didn't agreed to it. I was told when I signed up with your company that any items that break and can not get fixed that it will be replaced with a new one. But this has not happened. I mean I pay every month to have this warranty so I do not see a problem with it getting fixed or replaced. Thank you

Washing machine was not working. Ace Appliance came out and made quick repair, great communication with Choice Warranty and With Ace Appliance the process was simple. Thanks for the Quick Response. Everything went smoothly from the call to Choice to speaking with the repair person, it's good to have a company Like Choice warranty to get someone out to fix the problems that come up occasionally..

The technician was excellent. Took my dryer apart to determine how much it would cost to replace the motor. Unfortunately, Choice Home Warranty has decided not to pay anything to repair or replace the dryer. The said parts were missing - missing because they wore out as the service tech said. They also said the dryer was filled with lint. The service tech said he was surprised at how clean the dryer's insides were. When I read the technician their findings, he was shocked. He said he never said any of the things that they are using as an excuse to deny the claim. So...the technician was great....Choice Home Warranty sucks. In the appeal process....to be continued.

Warranty for a doublewide mobile home is skyrocketing to unbelievable heights. I am surprised at the affordable prices and in all fairness these are really good prices. For the buck it doesn’t go far as it used to. Thank you for sincere and profound pricing of the work to be perform and quality.

My faucet broke, water was constantly running until I turned all of the water off. It was an emergency to me. I had to wait for the service man, Choice implied that I would get help, then they denied my claim. I had to pay the service fee then pay out of pocket for the repair.

I'm giving a 4 as I have not used the service. As for the representative/adviser, he was pleasant to speak with. Answered my question, yet I felt like I was being sold a junk car at a car dealership. Failed to say there was a 85.00 service call fee added at sign up, nor that the fee is paid when someone comes out. That was important information.

Horrible experience and would not recommend that anyone waste their money on this! We got a Choice Home Warranty with a newly constructed home we purchased in 2023. 2 years later our Air Conditioner stopped cooling. We had 2 repair companies come out and give estimates, one sent from CHW and the other was the original installer of the A/C. CHW would only cover $1,100 of the $3,200 repair because they said it was not due to normal wear and tear. That was after I appealed their original decision to cover nothing. The appliance failed during normal operation of the Air Conditioner. They didn't claim that we abused the system or broke something because we were not using it in the proper way. They just didn't want to cover the full cost to repair a covered appliance.

I’m disappointed that it took from Monday to Friday to get my hot water heater working. I had to make arrangements to shower at someone else’s home and carry laundry to a laundromat to clean our clothes. I think this could’ve been handled faster. I’m not certain I will sign up in the future.

I'm a Realtor so I know about Choice Home Warranty. I have it for a couple of years now and I recommend it to people. Submitting a claim has been pleasant. They would usually send somebody out that I request. I usually request a technician who handles what I need.

I signed up with Choice Home Warranty expecting peace of mind—but all I got was stress and disappointment. When my refrigerator stopped working, they sent out a technician who barely looked at it. After waiting several days with zero communication, I was finally told the issue wasn’t covered. No real explanation—just a flat-out denial.

I started by calling Choice Home Warranty’s phone line for help with my gas fireplace (Lennox LBV-4324ENH), which suddenly stopped working mid-use. I was not sure if it was covered, so I gave them a call. On the call, the automated system directed me to submit everything through their online portal. So I followed instructions and submitted a claim — clearly detailing the problem and explicitly asking if the issue would be covered under our plan, which includes the heating system, electrical system, and improper installation/repair. I stated plainly that I only wanted a technician sent if the issue would be covered.

Choice responded very quickly to my claim and the service provider that was assigned to my claim was prompt and efficient. Overall a good experience. The service provided was adequate and met basic expectations. I do not have any complaints or reservation regarding this particular order. No issues to report, no problems have developed yet.

The person you sent was great and I highly recommend him. However, Choice notified me only today that the plumber was going to come yesterday. Very unprofessional!!!! I would have very much appreciated a heads up prior to the plumber showing up. Please do better next time. Thank you very much.

Technician was very nice, he did fix the dryer, however when putting the dryer back in place he did not reattach the vent hose. After using the dryer the laundry room got extremely hot, so I looked behind the dryer and the hose was just laying in the floor. I had to pull the dryer out and reattach hose to dryer and reattach it to the outdoor vent. However the dryer works perfectly so I chalked it up to one of those things that happen.

My claim was denied, but it is in final review. I have had only one claim since I have been a member. I still don't know why I been denied for my microwave claim. What is up with that? I hope this can be reso; I've quickly. We are without our microwave. I am going into the second week and no progress. I am disappointed to say the least.

John and Ryan from Center Guard Plumbing did fantastic work. They fixed a problem that they discovered while working on the leak. All in all they did excellent work. John kept me updated on the problem and how they were progressing. They finished the work in a timely fashion. I would highly recommend Center Guard to other people.

Purchased policy for three homes. It was very easy. I would recommend them to friends and family. The price was very reasonable and the representative was very friendly. He offered different options and different price levels for me to choose from. I'm glad I took the time to look around and ask family for recommendations.

My garage was having problems. I called the Warranty and they deploy a person right away. The service the garage people provided was amazing. They were very personable and very knowledgeable. I had a great experience. I definitely recommend home choice warranty and will use them again in the future.

Thomas was incredible! He was extremely polite and friendly and was super fast at getting my bathroom exhaust fans changed out. Mid-State electric texted me to let me know my appointment was confirmed, then again when the tech was on his way. The customer service was top tier and the work was quick and professional. 100% recommendation for this company for any electrical needs.

Filed claim and a technician was sent 2 days later, they diagnosed the issues right away. They ordered the necessary part to repair, stayed in contact with me on the arrival of the part. Part was delivered on a Sunday evening. Technician returned to my house on Monday morning to fix. Excellent customer service. The technician answered all my questions.

Shane quickly diagnosed and fixed our garbage disposal, and was very friendly. He even showed us how to reset the disposal if/when this happens again. However, it took Choice Home Warranty 2 weeks to find him — too long to be without a disposal. I called after a week, but was told they could not find anyone in my area.

What the technician came out and diagnosed the water heater but I was told that I have to pay $625 out-of-pocket plus the $75 service call. With that kind of money I could’ve just bought my own water heater so I submitted a request to review the claim Because there was so much charges that I shouldn’t have to pay. I could have that done for the same kind of money was that the insurance. I’m still waiting to hear back from a case manager. Thank you.

I researched online and tried to see who had the best rating as far as home warranties went. Choice had the top rating based on the overall happiness of the customers.

Your plumber from Kintex Plumbing arrived fairly soon after request was made. His name is Matt. What a pleasant and knowledgeable young man he is. He had to order a new shower dial and we are still waiting on the part. Looking forward for Matt to return. We know he will do a good job.

My water heater went out two days into a newly upgraded VIP policy and my claim was denied. I am highly disappointed with Choice. I was upsold to a VIP policy which was equivalent to starting a new policy…who knew! After 2.5years, this is how I was treated. 😢 The only good thing was the courteous tech who came to investigate the problem. Professional and knowledgeable.

It is unacceptable every time you call for a service it takes almost ten days before someone comes to fix your issue. This is not acceptable. Definitely if such repeats in the future I will be forced to look for another company. For example I have a case that is still open for more than two weeks.. can you believe that

Technician was professional, quick and efficient. Only problem was with Choice Home Warranty scheduled app for 3 days after call was made. I was able to look up company and talk to owner for quicker response. Choice home warranty still has not updated the company's phone number, so number they gave me was no good.

Garage door repaired; very streamlined process. Very pleased again with Choice's service, this time with Sam's Garage (Garage R Us?). Vendor info supplied very quickly, and rapid response to vendor to customer via email. Husain, the tech, who came, was very knowledgeable, efficient and helpful. The entire experience could not have been more streamlined and satisfactory. Thank you again, specifically to Husain for his help, and to Choice for their usual service and resolution of claims. Much appreciated.

The person that came was early so he texted me to make sure it was ok. Very. Polite and fast. New garbage disposal perfect. I tell everyone about this home warranty. 3 of my friend signed already. I had this company for over a year and love them. So very polite. And always help me

As I was searching for a new home warranty plan, Jeremey ** reached out to me. I was very impressed with his professionalism, courtesy and knowledge. He spent time assuring me that if system in my home breaks down, it will either be repaired or replaced. He made me feel that my concerns were valid and important. I did purchase a plan. Thank you Jeremy.

Jacob was very helpful, informative, and very pleasant. Making me feel confident about making this purchase for your service. Letting me know how a three year contract saves me money, and locks the in service charge. I would definitely recommend others looking for this type of service talk to Jacob about purchasing your service. Thank you Jacob

The technician was thorough in their diagnostic and the solution. Hopefully this will resolve the issue. The technician was also with explaining the timeline to complete the repair. I wish there was a specific time that customers could select, as opposed to given a window of time. I don't care for 'window times'.

We’ve been with Choice for over 5 years. Choice has always done everything possible to ensure our service needs are met. Most claims have been covered, except a wear/tear issue with our garage door- which was thoroughly explained. Choice has been receptive to feedback when we were unhappy with a past technician and worked diligently to help us resolve the issue- even allowing us to hire our own technician and be reimbursed. For the multi-year contract pricing and excellent service, we will likely be with Choice for many years to come. We appreciate their service!

He was very nice and professional and good service. He knew what he was doing and nice and respectful person and l will tell my friend about him. Thank you for good service. He was early. He fix the problem fast, did not take him long to find the problem. He let me know what was the problem

The technician was very professional, respectful and friendly. Communicated very clearly what he was doing and his findings as well as the next steps. Was prompt and on time, communicated when he was on his way. Would highly recommend and will use again if ever needed in the future for repairs.

Our claim didn't end up qualifying for the warranty, but the technician came out anyway (at my request) since I saw he had great reviews. Very happy with this service. He was good about communication, arrived in a timely manner and took care of everything we needed for a reasonable cost. Keep Beamer on your list of contractors.

The ease of filing and response from CHW was excellent, but the customer service from the service company was poor. Phone calls weren't answered or returned, and I was unable to change or request the time of the technician arrival. The technician who arrived was excellent, and diagnosed and eliminated the problem efficiently. I think I could have gotten the same service locally for no more than the cost of the service call from CHW.

The tech very helpful and friendly. The one thing I wish would have happened is that someone would have actually called to set up an appointment. I got an email and had to make calls to rearrange the tech coming out and those calls went unused. The tech called me and that's how I found out that the calls I had made to rearrange the appointment time were useless. Before making blind appointment, someone should actually call the customer and ask what is a good time.

Choice very professional and helpful and the company came out and was very sufficient. Choice customer service was pleasant and directed me in right direction. Also waiting time for customer service was not long at all. And again very nice company came out within four days and fixed my dryer. It was a very pleasant and professional service with Choice and company that fixed the dryer.