Choice Home Warranty Reviews

Took several days to get first tech out on furnace. Unable to fix because of needing approval. CHW changed techs. New appointment scheduled with another day off of work. New tech was able to fix on first try. A week without to get furnace fixed during winter is unacceptable. Every visit on this unit after first repair was items damaged from first tech. 8 visits in a year due to poor work.

Quick, comprehensive repair!! The appointment was same day and the technician was prompt and fast about his business. He had us up and running on one of the coldest days we have and in years. -- -- -- -- Thank you.

Having to put in water during washing and rinsing using buckets multiple times per load. Discovered that a part needs to be ordered. Not in yet. Awaiting further information about arrival and then installation. Then we can get our washer back into use. Installer was pleasant, and knowledgeable. Worked quickly and efficiently. Nothing else to say at this time. Just waiting for the part to arrive, then installed.

The technician, Nikko, was on time and professional. The technician worked through the problem efficiently. The issues and the work to resolve was very thorough. The problem was solved and I am very satisfied with the work. I highly recommend the warranty company and the contractor that did the work.

Response time was exceptional. Worker was friendly and professional. What I was offered was disgraceful. It would not cover half the cost to replace wall double oven unit.. They cheat you out of money for years and do nothing when you need then. I will be checking on other options in the future. They lack commitment to their customer. They just want money.

The garage representative arrived within the previously set time frame. The repairman introduced himself and his company. He was friendly, quickly assessed the situation, contacted the warranty company and once he received approval he proceeded to fix the problem. He had me check out his work and went on his way. Very seamless process. Would definitely use services again and recommend.

This "warranty" is not what you can rely on. I made a claim on my pool salt filter in July because the side wall split - I waited two weeks before a technician was finally assigned, I paid the service fee and upon inspection they submitted the repair quote to RelyHomes as requested - it was originally approved but they expected the pool company to add Choice Home to their Insurance policy before repairs could be completed and expected the company to wait 30-45 days for payment for the cost of the unit. The pool company stated they were not comfortable with this request, so my claim was again placed into a service technician queue - A separate company was dispatched, but when they called me to schedule I advised the repair needed and they declined to repair - Once again put into service technician queue - this went on for 7 months!

plan to have, especially if I need repairs done and don't have a load of cash waiting to put out. the They get 5 Stars!

I rate this company ZERO stars. Please do not go with Choice Home Warranty. We have been with them for about 10 months and we filed a claim for our 16-year-old AC unit. Their repair company came out called Air Zone. The guy was on his cell phone on a personal call the whole time he was looking at the ac, which only took like 10 minutes.

Yes, I would refer a friend. Austin had a prompt reply. He found the best plan that fit my needs. Happy with my purchase of the warranty. Have not had to submit a claim as of yet. I do want to be prepare before I do have to submit a claim.

Falcon Plumbing did a great job! They removed my old faucet which was clogged, because of the hard water. Jesus from Falcon plumbing helped me pick out a new faucet, which had a lifetime warranty and was done fast. Choice warranty was easy to use and only took a phone call. Thank you Choice.

In the past month I have had to use my CHW twice and both times the scheduling process has been "not good"! The person I talk to gives me a service "window" and the person at the service provider says no one shows up because CHW can't schedule for them because they don't have access to the scheduling list. It took at least 3 tries before we got the job done. On the second repair request we are still waiting because the service person cancelled. Why is it so difficult to get an appointment?

I had a leak in my upstairs bathroom which drained to the basement. The technician fixed the leak very quickly. He stayed until the problem was fixed. I would recommend him for any job requiring a season plumber. I have had used other plumber on job around the house that took considerably longer time to complete. The plumber showed up the next day after scheduling it for the following week. That has never happened to me.

The company stayed in communication and arrived on time. The service tech was friendly, considerate of my home and completed the work in a timely manner. He cleaned up after himself and explained everything to me. They didn’t try to add on any work. They didn't try to cross sell services. I will use them in the future.

Had a leak, repairman said a asphalt shingle needed to be replaced. Said it should be covered, CHW rep said their warranty just covers hammering nails down, she said she was the case worker and resolution also. I asked about canceling the policy, was told I could but couldn't get a refund for the remaining 4 years.

The technician came and quickly determined what was wrong with the unit. It was determined that it needed replacement, and I immediately received an email from Choice with a commitment to replace with an eCard for Lowe's. I don't have the card yet, but the service and email give me confidence in Choice Warranty.

Did a thorough check, much better than the last guy and made sure he solved the issue. He was super friendly and communicated everything and made sure I could see so I knew exactly what the issues are. Would highly recommend this technician for your appliances. He was great. 5 stars I would give this guy out of five.

The company representative was excellent. He complemented the business he is employed with by his expertise and his punctuality. If I have any future needs for my garage, I will contact them and request the same technician. Wilson Garage LLC is a prime example of how a business should conduct themselves. I am completely satisfied.

My technician was awesome and offered me a special rate to fix my plumbing issue that my home warranty denied. I am a bit. I’m pleased with Choice Home Warranty, simple fixes they deny stating they are not part of the policy when I have the max plan. I’ve been with them for years now. I’m not sure if I will be going back to them and I’m also not sure if I will be recommending them.

The tech service person showed up on time and was very professional. He also called a 30 minutes before he showed us saying he is on his way. When he came he listened to the problem, Tested the system and fixed the issue on the spot. Walked us thru the problem and explained to us what he did to fix it. Amazing tech and amazing service, would recommend using him.

The technician found the problem right away but the closest place to get it was Springfield. He said it would be in on Friday or Monday. With this freezing cold, I’d like to get updates on if it’s been delivered or on its way. Give me a clue as to when I can look forward to warming up, please.

This plumber was excellent. We luckily had him twice and this company does a great job. He worked at my house all afternoon now have great hot water and much better water pressure and he fixed a hose that was leaking. He went to the store to grab an extra line that was dripping, nice to see someone go above and beyond. You don’t get that extra service. That much these days, very impressive, thank you.

Matt was friendly, on time and quickly replaced my disposal! It is nice that Matt came on time so I didn't have to wait around. Informed me I should use the disposal at least a couple times a week to keep it from rusting, which was a good hint.

We were having an issue with our dryer. I called CHW, they quickly returned my call through email. They sent Val a technician. Val was very efficient and polite. He checked the dryer and ten minutes later our dryer was working again!!! We have had CHW for about ten years and we have been happy with the service!!!

Very responsive local technicians. Covers a lot of problems in the house for a small service fee. Covers everything from plumbing to heating to appliances. If a part is broken, they replace it for free! Totally worth it and I would highly recommend this service to anyone who owns or is renting the house out!

My associate was Anthony and he was more than helpful and kind. He did not rush us and let us put him on hold several times so my wife and I could discuss it. He answered all of our questions and more. Highly recommend both he and Choice Home Warranty.

I was upset with the work they did, opposed what was carged for it. I paid the $85, but I felt it excessive for taking out the filter, especially since they didn't have one to replace it with, but then after leaving a bad rating, which I had every rite to do, I was harassed multiple times via text messages as well as phone calls. I did give Choice a good rating because this experience was not their fault, and Choice did what was expected.

Working with Jerry ** was a pleasure. I was surprised at the $75.00 on both purchases. The Seminole property was in response to your email, Chad **. At no time was I informed that service call fees were included. I request these fees be rebated. The survey is becoming irritating. My response should be sufficient.

I signed up for new policy. The rep was very knowledgeable and offered me different options on insurance package. I got the package that offered the best coverage at a good price compared to others. He was patience and very professional and answered all my questions. I received an email confirmation after I purchase the policy and the link to log in the portal.

Unit developed a refrigerant leak and stopped operation. Tech determined leak was at shredder valve over several months. Claim was denied. “Defect not due to normal wear and tear." Further told normal maintenance had not been performed leading to valve failure. Agent told me that no valves in unit are covered. I do not find any valve exclusions in my contract and am totally astounded. Valves are part of the unit just as the electronics and other components. Totally dissatisfied with Choice Home Warranty. A SCAM. I have routine maintainer performed twice a year. Leakage around the shredder.

Avoid Choice Home Warranty at All Costs! If I could give zero stars, I would. Choice Home Warranty is a complete scam. They gladly take your money every month, but when you actually need them, they deny your claims with ridiculous excuses. My claim was denied for no valid reason, leaving me with a huge repair bill. And the contractors they do send? Absolute joke. They either don’t show up, show up late, or are completely incompetent. One guy they sent barely knew what he was doing and left my issue worse than before. It’s clear they go with the cheapest, lowest-quality service providers they can find.

On the day my policy started my dryer stop working. I called in to make a claim that was first denied because the representative put in inaccurate information. The representative then did another report that was approved. A repair company picked up the claim came out and during the assessment found it to be the breakage of the dryer belt. I had to pay $85 as the assessment fee which I was fine with. Once the repairman conducted the report and sent it to Choice Home Warranty Company for approval a day later I was informed that it had been denied. Choice Home Warranty would not pay for the repair due to normal wear and tear.

Response was fast and efficient, had a technician out within 24 hours to diagnose the issue. The claim was approved and repair was done within 48 hours of the claim being placed. This was the first claim I have had to file since buying my house and the process was incredibly smooth.

GE service man was very knowledgeable. Knew what parts to order. Very personable. Would recommend him anytime. He was very prompt. Arrived at the time he set and went right to work. Stayed to make sure repairs did the job. Cleaned up old parts. Made sure he wiped off the washer.

Service tech arrived within a day or two. Replace a couple of switches and we are back to working. Very good service. I definitely recommend this service tech. Choice did very well on this service request.

The plumber from San Antonio Plumbing was dispatched to repair a leak in the cold water line beneath the kitchen sink. He determined that the leak was due to a small hole in the copper line where the copper line entered the faucet. The plumber's name is Damian. He was very courteous and friendly. He called prior to coming to the house and conducted himself in a very professional manner throughout the service call.

It was quite easy to sign up for a warranty on my home. Being on a fixed income I needed the payments to come out of my account a certain day and your company is willing to accommodate me. I am happy I will not be penalized for requesting a payment date that fits my needs.

Yuselin is a kind and professional, dedicated representative of your company. She has been tremendously helpful to me in providing assistance and insight with recent claims. My experience with this company has been wonderful due to her diligence, expertise and understanding. She has shown a willingness and openness to understand my full situation and even assigned herself to a claim to make sure that she’s able to keep an eye on my situation. I truly appreciate her hard work.

The technician done a great job on fixing the problem. However he had to reschedule several times cause he had such a heavy workload for one person. He covered a large area and his appointment were too far apart. It only took him a short time to fix the problem once he got in my area.

The technician was on time, courteous, kept me up to what he was doing, checked everything and made sure that the problem was resolved before going to his next appointment. The technician was very knowledgeable and answered all the questions that I had about the repair service and therefore I would endorse this technician if I would need another repair for my covered appliances.

I am always surprised at the ease of requesting a repair service. I’ve been with this company and by far, they are top notch. If I’m paying for service, I want service. You deliver! I would and have recommended you to family and friends. The delivery of service, professional customer service is 5 stars!

This company is an absolute ripoff. I purchased their Total Coverage Plan, which is supposed to cover major appliances and home systems, yet every single claim I filed was denied—even for items that were clearly listed as covered. They will use any excuse, loophole, or fine print trick to avoid paying for repairs. Their customer service is completely useless, offering nothing but scripted responses and zero actual help. This isn’t a warranty—it’s a money trap designed to take your premiums and leave you with nothing when you actually need support. Do NOT waste your time or money on this scam of a company. You’d be better off burning your cash than giving it to them. Stay far, far away.

I am sure from good sources we had heard good things about your company and look forward to you servicing our home as we have the best plan coverage and pay monthly. Here's to a good relationship and satisfaction. Best regards Mr. Thomas J ** 3rd and it is also well that your office is local.

Repairman arrived, looked at the codes and said, “Oh yes, I’m very familiar with these refrigerators." Made us feel confident in his skill. He removed the back, did some cleaning, said to keep back off to reduce heat, which makes perfect sense. And it’s easier for me to clean. Has to order part but we’re happy thus far.

Found someone wired one of the light fixtures wrong, rerouted to the fuse box, and fixed the problem. The wire was connected to the heating system. He said it was wired illegally. Someone could have been electrocuted thinking power was off. Had a hot wire rerouted to the fuse box. Causing more issues.

He done a great job. He was very careful in moving the stove out from the wall. When he was done he asked if I wanted any of the old parts, as there was one igniter that was bad. I said no. He put the stove back in place just like it was.

Communication from their office was excellent, getting us on the schedule earlier than the original date. The technician showed up promptly, quickly diagnosed the issue and had the parts with him to complete repairs. He also took the time to explain the failure. We highly recommend them for any A/C repairs.

The Woman who assisted me did so professionally. However, her voice was very low, and I had some difficulty understanding her instructions. Overall, though, we managed to complete the claim process, and I received my appointment date and time. Overall, my experience was perfect and the woman maintained a professional and pleasing personality throughout the entire communication.

very good. I rate it all as EXCELLENT. Hans

The service was timely. The technician courteous and thorough. However, even though the plumbing stoppage was cleared we are no closer to knowing why this has occurred three (3) times in a year. It is my hope that CHW would move forward in locating the cause and correction of the plumbing stoppage.

I have had 2 claims on my microwave and could not be more pleased with my service. I had one claim on the refrigerator/freezer outside in garage and it was Serviced by Sears through CHW but unfortunately he did not feel that my claim should be serviced as the outside had not been wiped down from it sitting outside in the garage. I generally wipe it down every three months but had not gotten to it. It needed new seals on both sides. CHW suggested that if I want to have someone else come out they would hold a credit $*** to put toward the claim since Sears did not accept their terms. I have recommended CHW to a couple of friends and my Step Son who loves it as much as I do.

You're disgusting cheap. When you have to replace you take from us for years. When my contract is up I’m out. I have been paid you for over 25 years. You use every way out even when they don’t make the same product. Like my heater still isn’t fixed. You said you would give me $500.00 to help but haven’t seen it yet.

I started with Choice cause I read they were a very good company. They have done a good job getting the contractors out to fix the problems. My dishwasher was broken and they decided it was not worth fixing so they offered me (Lowe’s credit card) to get me another one. The amount that they offered was barely enough to pay for installation and to have it hauled off. It has been 2 weeks and still have not received the Lowe’s card. Also I don’t think it is not right not to back your customer when they have a problem with the company they sent out. They told me they were not responsible for the contractors.

I have been dealing with my washer repair since Nov.11. Service tech came out Nov. 15 and said it was drain pump. He left and when I heard nothing else I called on Nov.29 and was told the drain pump was still on order. They never came back with the drain pump until Jan. 8, Problem seemed to be fixed but on Feb. 17 the washer started leaking again just like before.

The property for which I have a home warranty is a rental property; I do not live there. It would be so much more efficient if the service provider - plumber, electrician, etc. - would contact my property manager directly to set up appointments with the tenant and do any other necessary follow-up. I have no contact with the tenants - That's intentional, that's why I have a property manager. When I get a notification that a provider is coming on a certain day and time, I have to contact my property manager to make sure the tenant is notified and it will work for their schedule. That can slow down response time and generally lead to missed communications and wasted trips if for some reason the tenant is not home. I would be happy to authorize providers to contact my property manager directly.

Our issue begin when I called CHW on November 7, 2024 reporting that my refrigerator had stopped cooling. CHW, after 3+ months, acknowledged that the item could not be repaired. We anticipate a partial compensation check within 30 days. We have had several “repairs” and several weeks of waiting between them. The reason for our low rating is the unconscionable amount of time it has taken to reach this point. You must realize how inconvenient it is to not have use of a basic household appliance… Don’t you? We would be pleased to have additional compensation for the protracted wait time. Thank you.

Signing up for the home warranty program was ridiculously easy and very affordable. As an educator, I don't have a lot of spare cash, and I was worried that a home warranty would be out of reach for me, but it wasn't. I would definitely recommend this company to my friends and relatives. The customer service agent was so helpful and answered all of my questions. I feel really confident that should I ever need to use my warranty, I will get the same great service.

Heat was not coming on - Thermostat set at 80 and heat temperature was 70. Top Air did a good job, however the person was difficult to understand, he did not speak very good English and half of what he said I could not make out. He was patient with me and repeated so I could make out what he said but it was very frustrating.

Technician was knowledgeable, efficient and friendly. Good communication before and during visit and very friendly. Very clean and quick. And informative during the service call. Thanks for a great experience with servicing my dryer for this claim, highly recommend the technician that came by to fix the problem with the fuse.

Our repair is not fixed, we have to get an HVAC tech to address the issue. But I have to thank Julian from Fidelis Plumbing. He was very friendly, professional and knowledgeable. It was a pleasure having him in our home. He was from a plumbing company and said we needed an AC Technician.

They were able to get me an appointment the next day which I thought wasn't possible. Usually it takes at least a couple of days so I am very surprised and glad. So I probably am going to sign up with them again in the near future. Am man of few words.

How come you don't respond to e-mails..I have tried 7 times now nothing. When I bought my plan for 3 yrs. $2000. Austin said he would send me a hard copy of my agreement.. I can't get a answer. I have no printer.. 75 yrs old not cp savoy

My 94-year-old mother lives in a very rural area of Minnesota. Every time we file a claim with this company they take several weeks to send a technician out. My mother has been waiting for 15 days just to get an appointment with a dryer repair technician. Choice Home Warranty says her claim has been "escalated", but that does not seem to mean anything. Her nearest laundromat is 35 miles away and why should she even contemplate going there when we paid $1,500 for a home warranty? This company is THE WORST!

Time given was 11am to 3pm, AT 5 pm got a call from plumbing company saying they were late. Half-hour later technician arrived. Took picture of leak and he said that work had to be approved from be doing any work. He told me that since was after 5pm I would have to wait for next day to be approved. Technician told me he would be back first thing morning. Next day they did no show until 1pm.

Contacted Choice and was able to receive immediate service from a plumber Max ** who was quickly able to locate the issue and fix it same day. He also advised me to wait 2 weeks for someone else to come to the dry wall. I contacted choice for that and they once again ensured they sent out a person quickly. This was covered by my warranty and I’m very appreciative of the wonderful customer service!

My dishwasher was leaking to the sink. Technician (Mario I think) said that problem is most likely a plumbing issue, not the appliance itself. He run the appliance, cleared the blockage. Resolution was quick, only took less than 10 min. Technician also gave advice on tips to prevent future problem. He came within the window time frame, courteous, professional, highly recommended.

I am very pleased to have chosen Choice Home Warranty. Very, professional and they care about their customers. My washer, stopped working and I called for assistance to file a claim on the repair and the outstanding service I received was so amazing. I didn't have to wait long and I choose the appointment time for myself. Great customer service and fast appointment for the technician to come out.

Water heater took a month to fix. First due to technician refusing to accept offered payment from CHW. Then technician who took job left water in pan which required third tech to find and fix. Next problem with dishwasher. Tech determined it needed to be replaced. CHW offered 1/4 of cost as pay off with no other options because of exclusions. Cost me $600. Out of pocket even with $300 off sale price on new equivalent dishwasher. Not a happy client.

The technician came timely and was courteous and had the necessary expertise to resolve the issue. The work performed has been good and the leakage has stopped after the fix was performed. Happy with the work performed by the technician and Choice scheduling it with the right priority. Thanks Thanks Will raise request for the wet wall fix.

I liked how they knew what they were doing and explained as they went. They respected my home and asked permission to enter a room they were working in before going into the room. They did not waste my time, they got in and got the work done. They double checked everything after they completed the work before they left.

Technician was very knowledgeable and able to explain to me the issue with the dishwasher pump and gaskets. He demo'd the fix with me before he left and found a secondary issue, with the hose, which he quickly resolved. We appreciate the visit and the fix. Also appreciated the call before saying we were next on the service list. To prepare for his arrival in the next hour-2.

Service set up was fast and hassle free. Repair person was very very good. Explained everything he was doing and did the repair expeditiously. I was very pleased with the service and the immediate response from Choice Warranty. I did expect a new water heater and was disappointed that the outdated unit was just repaired. Hopefully, there will be no more issues in the future for additional repairs.

This was my first appointment. The appointment was quick, the service was very good, and the problem was solved. The technician was punctual, always sending me a message about the time he would arrive. During the service, he kept me informed of everything that was happening and explained all the details. Very helpful and polite.

I found out that I had leaky toilets. I put in a claim with CHW, and the response time to my claim was exceptionally fast. I had an appointment set up within a few days. The company that came out to assess the situation was very efficient. The next day CHW confirmed the claim, and I expect to get the next steps shortly. Overall a very good experience.

Pete ** was my service representative. He handled my heating situation with expertise and professionalism. He was prompt and explained what he was looking at so that I understood it. He assessed my issue, replaced my hot surface igniter and as a result, my heating is now functional. I am very pleased with GK Mechanical and would highly recommend their service.

They did a great job on fixing the dryer and gave good recommendations on how to maintain the machine. Also the repair for the refrigerator was done with a recommendation on replacing it. The Choice company has serviced us in several different projects and has done a great job on the repairs.

I had called with some questions about the plan as there were a few things that I needed to confirm. Simon answered all of my questions and helped me to get registered. It was quick and easy. Took less time than I had expected and received the confirmation email in minutes.

Our original appointment was Tue 2/25 (week after submittal). The plumbing company called and put us on their schedule within 24 hours. OSP (One Source Plumbing) gave me a window of 1-5 PM. Matt (technician) showed up at 2:30 PM and replaced our leaking angle stop and supply line in 30 minutes from start to finish. Matt was professional, knowledgeable, and provided recommendations to improve our plumbing throughout our house with no sales pressure.

I regret ever signing up with Choice Home Warranty. When I needed them the most, they denied my legitimate claim on a cooktop, citing glass top has been cracked/broken and the burner has become restricted by excessive amounts of grease build-up, and are now in need of repair even though it was clearly covered in my policy.

Choice, part of the onboarding for your tradesman should include a segment on cleaning up after they conclude their repairs. Also, if I've paid for my policy and I've had a better experience w/one of your contractors, I should be able to request them again. It creates a sense of calm to know the job will be done right the first time.

The rep spoke with was very pleasant and courteous and knowledgeable. I can't say much more because I haven't had a chance yet put in a plan because the warranty hasn't started yet, but I'm assuming with the age of all my appliances, I will be in need of their assistance sooner or later and probably on more than one occasion. I hope at that time, I can still leave a good review of this company.

I couldn't be more pleased with my service. I was given a 15 min notice of arrival (which was in the appointment window). He was dressed clean and professional. Was able to quickly diagnose the problem. I understand that it takes time to let Choice know and approve the repairs as well as order the part. I was notified every step of the way. Now just waiting for the part to come in and be installed.

Was advised of a deny for claim due to coil not being from wear and tear. Contacted a/c company and technician that was assigned to claim on 2/14/25 and they stated it was written that the cause of malfunction was wear and tear. Repair should be covered. I was forwarded a copy of the notes. I do not like being lied to by Choice and feel like they are the same as the previous warranty company I had for 15 years. I expected a different business practice. At least this time I won’t wait 15 years to know how they operate! I intend to make the public aware of these practices.

It was quick and easy, I saved money and got a really excellent deal. With a warranty on all my home appliances, for a great deal. The service was very professional and informative. Giving me the time to made informed decision. The price was affordable and easy to set up.

Great response, communication and efficient service, we're very happy with the technician who provided service. We do appreciate the quick response to our service request and follow-up on the problem reported, we do recommend Home Warranty for service. We would recommend Home Warranty for coverage and know the quick response on your service request.

I am extremely disappointed with Choice Home Warranty and their refusal to cover my broken heat pump. Despite diligently paying for their services, when my heat pump broke down, I was left in the cold—literally and figuratively. Their customer service was unhelpful and dismissive, and I felt abandoned during a time of need. It's clear that their promise of "peace of mind" is nothing but empty words. I strongly advise others to avoid this company if they expect reliable coverage and support.

Recently bought a home and had some issues with my electric in the bathroom. Easy to make a claim online and had an electrician out here within 48 hours due to it being requested on the weekend. Electrician was able to figure out the problem and get it fixed quickly.

Very professional, respectful & helpful! Arrived early, asked good questions & thoroughly assessed the situation. He then proceeded to work out a solution for an ongoing issue with the company. I hope that he will be assigned for the installation. Past contractors have been late, unprofessional & problematic. This service call renewed my faith in CHOICE.

Was friendly came in and did the job, professionally and left. The Ac repairman came filled the Ac with Freon, but never returned with coil and Evap parts..said they were ordering parts, since January it’s now February still no parts.. And I shouldn’t have to pay another 85.00 for service fees when they didn’t finish the repair.

Carol

The Appliance Technician who came to look at our dryer last week was very kind and professional and efficient. (In fact, I have already recommended him to my neighbor.) He was knowledgeable and friendly and answered all my questions. He even answered "bonus" questions about my washing machine, and he wasn't even here to look at that! I would definitely recommend him to others. Thanks so much!

Well just in speaking with the young man, He was very pleasant and well informed when I signed up for the program and the price was right at the time, I hope I never have to used them in the future, But now I know if I do they are there, Thank You Roy R. **.

Claim specialist was very helpful in making claim request to determine what was covered and the process. All my questions were answered and hopefully the actual claim completion will be as successful. Hopefully the claim will be completed and there will be no issues with the work. Waiting to hear from assigned plumber to make appointment.

I had a very comfortable experience. The repairman was very commutative and helpful with my washing machine repair. He was very accurate as to what I needed for my repair and did the repair very quickly. I would recommend choosing Choice for deciding on their repairman.

Called about my dishwasher door not staying up. A repairman was in the next day reviewed the problem and had to order a part. Was back the next day and repaired it. Very courteous and knowledgeable. I have used this service many times over the years and have been happy with the results.

I contested my claim denial, after a lengthy conversation with the claim specialist, we got to the consensus that I was wrong about the details of my house problem and review the codes and regulation from choice. We ended up having a very happy ending. The work was cover by Choice and I only had to pay the service fees of $100.

I am very pleased with Choice Warranty. I requested service I believe on a Friday and a repairman was out on Monday to repair my refrigerator. The customer service was great! I was given a timeframe and he was right on time. He explained to is why we were having the problem,.

My daughter had Choice Home Warranty on her home in Texas, and after she sold it, she transferred it to my place, and I decided to maintain it. Overall, I've had a pretty good experience. The service team is responsive and answers requests quickly. I've only had an issue with one individual, but it was resolved to my satisfaction.

Several of our electrical outlets went out on Sunday evening - we called the service number and were given immediate attention plus work order. On Monday (2/17/2025) a young man from an electrical company was at our front door at 9am. He was very professional and fixed the problem immediately. We were very glad we called Choice Warranty.

I first discovered Choice Home Warranty through a Google search and decided to go with them because their presentation was clear and accurate. My experience has been very positive, and I've appreciated the ability to purchase extended service plans for up to 5 or 6 years at a time since I had the resources. I've been with them for quite some time; my current contract extends to 2028, which makes it about 10 years of coverage. I appreciate the improvements Choice Home Warranty has made over the years. Occasionally, there have been contractors more interested in upselling than solving the issue at hand, but these instances are rare.

I found Choice Home Warranty online and decided to go with them based on the reviews I read. My recent claim involved a microwave with a blown fuse. Unfortunately, it took about three weeks to resolve because the contractor didn't receive the correct part initially, leading to rescheduling. That delay was on the contractor's end rather than Choice Home Warranty's fault. When the technician finally had all the right parts, the repair was quick and easy. Overall, Choice Home Warranty has been a good experience, with only minor issues covered by their contract. I would rate them a solid 4 out of 5.

Maurice was very helpful and kindly answered all my questions and advised me of senior discount and the option to pay annually and receive a month off the annual fee. He informed me there is a co-pay/service fee of $100.00 and waiting period of 30 days before policy goes into effect. Maurice was very patient and also let me know that the company has been in business for a very long time. Great Customer Service!

I requested a service call because I was not getting hot water into my bathtub. The technician came out, looked at my hot water tank and said it was the bathtub not the tank. She said I needed a new filter in the bathtub. She also said that I would be contacted as soon as they were able to come back out and fix the problem. I never heard back for days. I called Choice #Warranty and asked what was going on. They said because it wasn’t a hot water tank issue, I then had to resubmit a new claim and pay an extra $100 to have them come out and fix my bathtub. I had stated right from the get go that it was hot water issue in my bathtub. I feel it is extremely unfair to have to pay another hundred dollars when they already know what the problem is and where it is. I’m extremely disappointed in this company. Or organization.

I filed a claim for a GE electric wall oven to be repaired. They could not repair it, so they offered $329 in a Lowe's gift card. I looked all over to find a wall oven for around that price and could not. I called Choice customer service and explained that I could not find any oven that cheap and installation would be another $100 at least. Choice's advertisements are misleading when they say if they can't repair an appliance, they will replace it. In their right choice warranty facts, they acknowledge that an average replacement cost for an appliance is $1,085. So, when you really need for them to pay out, don't be surprised when Choice does not honor their pledge. Read the fine print carefully.

He came and fixed it. He came at 6am. He had the part that fixed the electrical problem. When he left my electrical problem was taken care of. I paid him and he left. I am glad he had the part that worked. I am a satisfied customer and will use my Choice Warranty Services when needed.

The man came back for the second time and realized that the wires had burnt up in the heater. He didn’t notice it the first time when our lights went out here and they came back on. The burner must’ve been lighting at the same time and it burnt up the wiring cost a short, so that is taken care of now.

I am the owner of a rental. My renter called requesting assistance with a broken stove. I scheduled the appointment with Choice Home Warranty. They quickly sent out a technician. The technician called ahead of his visit, was on time, and assessed the problem well. He took his time to examine the stove and provided suggestions and helpful tips for future usage and care. I am very happy with his service.

The repairman that came to my house was on time and professional. My garbage disposal wasn’t working and he replaced it quickly. It didn’t take over 30 minutes. I didn’t encounter any issues and the job was completed well before I even thought about it even once. I would recommend Choice Warranty to anyone that needs a home warranty company.

I got schedule same day to repair heating system issue. The technician came to repair the issue was very knowledgeable and repaired at the same appointment. He has finished the repair with the time line and clean everything well. His job is very appreciable. No water leak issue after since repair was done. I will recommend Choice Warranty to my family members and friends.

The heater needs a new blower fan. It's on order. It's the coldest this year. There's no heat room temperature down in the lower 50s.. The temperature will drop in the single digits for the rest of the week. Unit 2 is also down with no heat. This one has the same problem as when it was repaired in December 2024. As of today, I have not heard anything from my claim **.

My air conditioner is not cooling. Choice sent out a tech. The tech told me that the unit had a leak and most of the coolant was gone. Choice that me that tech told them that the unit experienced a power surge and that the condenser was fried. I had an independent company check the unit and they said that there is a leak and the unit has no coolant. Someone is not telling the truth.

The bottom arm of the dishwasher came off and had to be put back on. I really don't feel we should had to pay for this since the arm was just installed by Whirlpool only 2 months ago by the same technician that replaced it on this call. And the technician said he saw no reason why it had came off and had to be reinstalled.

A friend recommended a similar company for a home warranty, but I went with Choice after doing some research. For the most part, I liked that if something went wrong, I could just call them, and they would schedule someone to address the issue.

Once my problem was submitted to their online portal, response was fairly quick. I was contacted well within 24 hours, and had an appointment with a plumber, from Drain Stoppers, set for the next morning. I received confirmation that the plumbing service cost was accepted on the same day after the appointment. This was my first time using CHW and service was exceptional to me.

I've had my Choice Home Warranty for around 2-3 years now, which was recommended to me by a friend who worked on my house. I've had nothing but positive experiences with their service. Every time I've called, they've been very responsive and sent out a contractor quickly—typically within about three days of my initial call.

The whirlpool repairman and his apprentice were personable, efficient, professional, and knowledgeable. The repairman had the part needed to fix my icemaker in his truck so there was no wait time. He went above and beyond by noticing my fridge handle was loose and tightened as a courtesy. Great service all around.

Yesterday my toilet started leaking at the base. Put in a claim with Choice right away and they sent David out today. He was very professional and very efficient! He replaced the wax seal and took the extra step of adding silicone caulk around the base. Thanks Choice, for the fast turn around and expert technician!

I would not recommend Choice Home Warranty at all. They never cover anything. They always find a loophole whether they can prove it contributed to something or not. They constantly claim my plan doesn't cover this or that. The technician they sent out for my furnace was great though, professional, and replaced it quickly for a great price.

Several houses on my street were experiencing water line issues that required significant repairs. I saw an advertisement from Choice Home Warranty and after a bit of research, I contacted them. I was particularly concerned about coverage for my main water line, and after confirming it was included, I decided to sign up. I've been with Choice Home Warranty for about 3 or 4 months now. I submitted claims online, which was convenient. However, I had a frustrating experience with a plumbing issue where the technician who came out seemed more interested in charging me extra for additional services rather than addressing the covered problem. This felt like an attempt to exploit the situation.

I was very pleased with the sales representative. He was respectful and courteous. Explained the plan to my understanding. I think he covered all the points of the plan. He gave me his personal phone number and that is very comforting to know you can reach a person and not some virtual assistant. Most importantly this representative is a US based representative. Again, very pleased.

The technician from Blue Bolt appliances went above and beyond diagnosing the problem and doing complementary cleaning of the dishwasher parts that were clogged. He was very diligent and professional. He explained everything well. Hopefully, the parts will come quickly and he he can the machine up and running in no time!

The technician came one time and evaluated the situation with the water heater.... And then came with his assistant and installed it.... The job Was done and the problem is fixed.... My biggest complaint is the time lost especially on The day that they installed it.... I waited all day to hear from them. And they did not respond to my texts And still arrived late when they finally established a time.... I lost at least half of my Saturday because of them. Also the water heater is a little bit crooked But it seems to work okay....

I had the pleasure speaking with Albert **, who walked me through every details in every plan, along with long term and short term options. Prices & coverage are great compared to others in the market. I signed up both my main residence and my rental properties. Online services are easy to to use; online account gets created immediately along with all the access needed to review plan information, upload documents, and of course file claims. Coverage gaps are not an issue; they make it easy as long you show them proof of current coverage.

Amanda ** was exceptional. When she learned that we were having trouble with our oven, she even took the initiative to contact me herself and offered to guide me through the process of filing a claim. She then followed up to make sure that the appliance technician made a timely visit to check out the oven. I have her phone number in my directory in case we need further help. I know that she will go out of her way to be responsive.

Recently I had to make a call to Choice to repair a furnace in my rental home. The technician came the very next day, repaired my furnace and my renter had heat. I'm so happy that my renter has a warm home especially when we will get very cold weather in the next week. I am very thankful to Choice.

The plumbers that came did an excellent job. They were polite and professional. They installed the garage disposal and even cleaned up putting everything back. As for Choice, it would have been nice to be notifed the expect arrival time the day before and NOT at 5:20 am on the day and my day off!

Received an alert that there was water in my basement. Come to find out the water was coming from the water heater. That night, I emailed CHW and by the morning, I received an email and phone call of the company that was coming to assess the situation. The contractor informed me that the water heater had broke and that he was putting a claim in for a new one. CHW approved it and there is a new water heater in the basement. This happen in 2 days and a night. They also cleaned all of the water that was in the basement. Thank you.

The light in our Maytag refrigerator freezer went out. I checked with Maytag if it had a light bulb I can replace it. If not contact Maytag service. I contacted Choice and they contacted Maytag repairman. He came the next day assessed the problem and found the part that evening and replaced the light and the switch the next day. He was very cordial and professional and knew what was wrong immediately. It took my wife and I longer to empty the and reload the freezer then it took him to replace the light and switch. Thank you Choice.

I have been with Choice Home Warranty for about six months, having heard about them through a friend. I have used their service once for a heater issue. The heater was still under warranty, so although they didn't cover the part or its installation, I was impressed with the professionalism and expertise of the technician they sent out.

I have been a Choice Home Warranty customer for several years, initially signing up after receiving an advertisement, although I can't recall the exact details. I've renewed my contract twice, initially for five years and then for an additional eight years. Overall, I've found Choice Home Warranty to be quite satisfactory.

I had an issue with my furnace, TCHW sends someone out, the repair was good for less than a week, then I had the same issue occurred. I sent a message, and they sent a tech from another company. He stated it was a temporary & improper fix that was done last week, he told me what the issue was, and I'm now waiting for the repair to be completed, once they receive the parts. But I had to pay an additional service fee for the same issue. Called the customer service, and they will not refund my service fee for the first technician. Stated I should have sent a message, which I let them know I had already done that. She stated that TCHW doesn't issue refunds.

We had issues with our ice maker not making ice. The issue was the condenser, and a few other parts. He fixed it today. We will know in a couple days if we have ice. We are very happy with our service, and with Ruben who fixed our refrigerator. Great job Ruben.

I called CHW to submit a claim and they sent someone out without any issues. The technician, although it turned out to be a different problem than expected, was able to identify that the issue was with an outlet. My refrigerator kept cutting off, and we realized it was tied to this outlet. Since the repair, everything has been functioning well.

I don't understand why you have a warranty program that doesn't cover this and doesn't cover that. Because I bought the washing machine for discounted price. They didn't replace it nor did they offer to give me the money to buy a new one. This is the second warranty program. I had and it's not any better than the other one. I'm actually considering canceling it. Someone recommended Choice warranty and I was hoping this one would be better but again it's not any better than the other one.

Choice Home Warranty promptly sent out a professional to attend to a plumbing issue at my home. The technician performed a rotor rooter job, which resolved the problem efficiently, and I haven't experienced any further issues since. I've been with Choice Home Warranty for a little over a year, although I've only used their services once so far. The process was straightforward; the professional was polite and knowledgeable.

My experience with Choice Home Warranty was extremely disappointing. I had been with them for about 7 years, and during that time, I faced significant issues with their claim response. I had an emergency when my furnace broke down amid subzero temperatures. We ended up paying $267 out of pocket to get it fixed immediately because Choice Home Warranty didn’t offer instant service. It usually took them weeks or even months to respond to claims. In this case, they sent someone the next morning, but by then, the issue was already fixed.

I had previously used another home warranty company, but I can't remember its name. Choice Home Warranty was my second choice. Generally, my experience with Choice has been good, except when it comes to air conditioning issues. They never cover the Freon cost when there's a leak. It's frustrating because repairing a leak might only cost $30, but the Freon can be $500, which I have to pay for myself. Besides that, I don't have many complaints. I submit my claims online, and I find the process easy and straightforward. The quality of contractors I've experienced has been average. I find the service convenient because it saves time searching for vendors for specific jobs. Choice Home Warranty comes in handy sometimes, which is something I'd share with friends or family.

Please avoid this home warranty company. This is a pure scam. If you file a claim, you shall spend days, weeks and months without any closure for your issue. Yes, the claim will be closed though without fixing the issue. They say you are taking on a recorded line but every time you call them, they will start listening as if this is the first time you are reaching them.

I have had several claims and Choice Home Warranty has been great! We have an older home and a few things have needed to be worked on. I didn't have to wait for a response and they sent someone out right away. I would recommend them to anyone that owns a home!

Updated on 12/18/2025: Issac technician was professional, polite, very informative of constraints required by the home warranty company. Did apologize that with the replacement home warranty company would not allow the replacement pushbutton located inside the house. After troubleshooting the old pushbutton was not compatible with the new garage door opener. I had the garage door repaired in January of this year. By programming a new remote I was told the replacement remote was not comparable with the Craftsman opener. I had a family member using my garage for Storage so I didn’t use the remote until recently to find out the remote didn’t work. I called to have the opener repeated since now I have access to the garage.

I've been a customer of Choice Home Warranty for years, having returned to them after a previous experience. Whenever I need to file a claim, I usually do so over the phone. Their customer service has been quite positive, and just last month, I had someone come out to unclog my sink. The technician was informative, respectful, and did a great job.

The company Choice recommended contacted me immediately and came out the very same day. The technician was great and he fixed the problem right away. I have had other home warranty companies in the past but none were as easy to work with and as professional. I highly recommend Choice Home Warranty to anyone who is looking for the best.

I am very pleased with your service. In my house in Florida 🏠 the air conditioning broke. It was under warranty. So you guys did not pay for it but everything worked out. The contractor you sent was very fair. In the other house it was great to have my plumbing fix for 75 dollars.

Our Kitchenaid dish washer had a problem in November 2024, we placed a service call through our Choice home warranty company, S and S appliance got assigned, this person who called himself a technician put in a part that started leaking. Water was spilling out like a fountain. Since then, we have been calling ss appliance and choice home warranty to fix the problem but every week we call, they say that they are researching. God knows what they are researching so much since 3 months. Both these companies are a sham, they are fit for nothing. Don't use them.

My claim was in and I had to wait all day to be serviced. Received E-mail that my service would take place between 10:00AM and 3:00PM. Service was done at about 6:00PM. Phone call the day before said service was scheduled for 4:00PM to 7:00pm. Day of service got the E-mail with the first time of 10:00AM to 3:00pm. Conflicting time so waited all day for service.

Mr. ** arrived within the window of time. He contacted me letting me know he was on his way. He was very respectful of my house. Explained what was going on and showed me where. Mr. ** contacted the CHW and will put me back on the schedule for repair.

I purchased the service with Choice Home Warranty a couple of years ago, and it’s been useful, especially when I lost heat a few months back. I called different companies, all of which tried to sell me a new furnace despite my furnace being only ten years old. Luckily, Choice handled the situation efficiently and within 45 minutes, I had heat again. The claim process was somewhat lengthy until I fully explained the issue, but once understood, everything proceeded smoothly.

I've been using CHW for a year and a half now. Submitting a claim with Choice is straightforward; I usually do it over the phone, and the customer service has been very satisfactory.

The claims process at Choice has been seamless. The techs who visited my home were professional and provided good service. I would rate my experience with Choice Home Warranty as excellent. However, I am canceling the service because I'm moving to an apartment. I appreciate the service and will consider them again if needed in the future.

My experience submitting claims with CHW has been smooth. Over the past year, I've had two claims—one for a dishwasher and another for electrical issues in the house. Each time, they responded well. The techs I interacted with were excellent. The gentleman who fixed the dishwasher not only replaced the motor but also gave me useful tips on maintaining it. I even had to call the electrician back for some flickering lights, and he was very accommodating about returning if needed.

Tim, from Air Zone, came today. Called before and let us know what time he would be at the house. Showed up on time. Spent time explaining the problem and the solution. Professional and courteous. Took care of the problem. And let us know what to do in the future to make sure AC units and clear and functioning at full capacity.

My experience with Choice Home Warranty has been mixed. I found out about them roughly 4 or 5 years ago when I was comparing different warranty providers online. I have had to file several claims with them, and most were handled well. However, I had a frustrating experience with a refrigerator repair. The first technician they sent out seemed unqualified, broke more things, and left tools behind. After that, multiple technicians tried to fix the issue, leading to almost four months of inconvenience, until they finally sent me a check.

Given that we're on a fixed income, I thought it would be reassuring to have a home warranty. We went with Choice Home Warranty, and we've been with them for about four years now. While initially having some extra money allowed me to opt for a multi-year policy, my experience hasn’t been positive.

Choice Home Warranty's service is a good value for the money. Recently, I submitted a claim for a non-functioning water heater. The process had to be completed online, which was acceptable, although I would have preferred speaking directly with someone.

A fellow church member recommended Choice Home Warranty to me, and I've been with them since June of last year. I've only had to use their service once, but the experience was positive. A technician came out to fix an electrical issue, and he was very professional and knowledgeable; the problem hasn't recurred since. I submitted the claim by phone, and the process was smooth and straightforward. I appreciate the quick response time and the professionalism of their service. The technician knew exactly what he was doing, which was reassuring.

I gave Choice Home Warranty a try after a previous home warranty company let me down. So far, my experience with Choice has been positive. I faced an issue with my water heater, which was supposedly new when I bought the house, but I discovered it was leaking due to rot. I suspect it was a used one passed off as new. Fortunately, Choice took care of this issue efficiently.

I have been a customer of Choice Home Warranty for about three to four years. During my time with them, I've faced several issues regarding their service. For instance, if a problem arises, such as the furnace stopping, it typically takes about 10 days for someone to come out for a repair. I experienced a situation with my air conditioning where I was charged $75 for an assessment, only to be told it was an electrical issue. Another $75 was required to address the electrical matter, which kept me waiting another 10 days. Eventually, I had to call my own electrician who simply discovered that the circuit breaker was off.

I've been using Choice, and overall, I've had good experiences. One thing I really appreciate about their service is the quick response time. Recently, I had an issue with a clogged kitchen sink. I submitted a claim, but then I managed to unclog it myself, so I informed them, and a contractor didn't need to come out.

Comparing plans, Choice Home Warranty's seemed to be the best option I found. Submitting a claim with them is simple. You just go on their website and specify what's wrong, which I find very easy. When their technicians come to work on something in my home, I find them experienced, and they usually resolve issues without any trouble. However, once with my refrigerator, the technician had to come back several times. He eventually fixed it, but it did require my help to sort out exactly what was wrong.

Technician sent from Delta Plus LLC was friendly and professional. Great communication. It was predicted to snow on my appointment date. Technician text me to postpone to the next day due to weather. Came next day on time. Answered any questions I had about the process and my garbage disposal. Fixed my issue same day. Would definitely recommend.

I got wall oven. I got back half on what it actually cost. 547 is better 347 after I escalate to higher authority. I am getting it replaced. I just hope if my HVAC goes out is fully replaced without any out of pocket expense. I don't know what else to say.

Tracy ** was respectable, professional, and very informative. I was given a deal that worked out for my benefit. She was very patience with me as I navigated my payment process. I was scammed by another company recently, but she assured me that this company was legitimate and one of the best service companies there is.

I was drawn to Choice Home Warranty's service because of the reasonable cost and the extent of their home coverage, which I found more appealing compared to others. I've been using their service for about one or two months now.

I looked Choice up on the internet, and their company was rated one of the best ones. Submitting a claim was good. We did it online. The contractor came by really quickly, looked at the issue, and then reported that. He had a very good attitude. They got back with the results on that, and everything was processed really quickly. Everything worked out fine for me, and I was happy with it.

Claim filed 1/17/25 and they have not approved repair suggested by HVAC vendor to replace the whole system, finally a new fan was approved only, showed up 2/13 and transformer smoked now back to approval process and waiting on parts. So the house has not heat with nighttime lows of 8-26 degrees F. With a small space heater for as the source of heat. This is a heat pump system and they did not check the outside unit so far…. 30 days with no heat!!!! With 7 year old in the house. Showers are freezing. I guess we are lucky the pipes have not frozen!!! Follow the process they say… Inspection, wait for approval, wait for repair, wait for approval, well that did not work. Should have replaced system that was recommended by the repair vendor, but noooo! We have to follow the process with a kid in a freezer!!! 30days now! Time to turn this over to legal….

9/25/23 - called to report problem with dishwash claim #** - repair co to come 9/28 11-3pm. 9/28 - 2 guys from Davis Appliance showed up at 3:45 - I had made several calls to Davis to see where they were, Called Choice to report NOT Happy with service co they used. Said it needed a new pump - they would order and come back when in. Gave them check for $75. check cleared our a/c 10/2/23. 10/7 - appointment set by Choice for Sat. 7th 3-8 pm. Never came - no call, no text, nothing to tell us they were not coming.

I had to call several times in regards to my claim f/u. No f/u service appointment was made, I was told to call the contractor and speak with him. The contractors should be following up with me. Also the additional cost for repair is not clearly stated for appliances. Afterward the technician came, he appeared more friendly and explained everything to me.

While experiencing the birth of my first grandchild, my refrigerator chose to break down at the most inconvenient time ever. However, one call to Choice and the situation turned around quickly. Your process is very simple to follow (whether by phone or online). I’m very appreciative for the quick remediation and service!

I recently had a claim experience with Choice Home Warranty, and so far, everything has been great. When the technician arrived at my house, they treated the situation well and were professional. I currently have no comments for improvement as my experience has been smooth. If I had to rate their service, I would definitely give it a 5-star rating for their excellent support.

I made a claim, and it was relatively painless. The call was received by a computer, and the voice was computer generated, but it still worked. I would always rather talk to a real person. However, your computer generated voice also took my information with little to no problem. The claim was a basic problem with plumbing but the computer was efficient. I have not received a call back at this time but hope to soon.

Choice never approves a claim on a heat pump. They always claim some kind of exclusion that you are not aware of. I have spent over $10,000 on HVAC repairs and replacements the past year due to denied claims. I'm beginning to realize Choice is nothing but a scam. I will never give a good rating!! You cannot get anywhere trying to reason with a claims person if they will ever call you back!

I've been with Choice Home Warranty for over five years, originally hearing about them through a friend. I switched to Choice because my previous warranty company's prices kept increasing. At first, Choice was definitely cheaper, although they've recently raised their prices too, just not as substantially as my previous provider. I filed a claim with Choice a couple of years ago. The process was straightforward—the technician came out, fixed the issue, and I paid my share. Everything went smoothly. If a friend or family member needed a home warranty, I'd recommend Choice, especially for homeowners. I've never used their online service, as I prefer speaking directly to someone.

Called Choice, told them problem. They had Sassaman out the next day. He found the problem, ordered the part and had it fixed the next day. Ken is his name and he has a 10 rating with me. He did a great job. Choice Warranty has helped me out of a fix many times and I will keep myself signed with a great company

Technician was on time and fixed the stove in timely manner and assured me if any questions to call, He was very polite and professional. He showed me all burners were working-payment was made easy for the call out-Technician drove 2 hours to repair my store cause no one in area was listed here

So far the experience is very good. The technician and the vendor is very approachable and nice. Initially there was some confusion related to the labor and service charges which out of my pocket but it resolved after the conversation. They handled my case quickly within 48 hours. But the installation is not done yet because of the insurance clearance. I am waiting for the dispatch of the water heater.

I believe Choice Home Warranty is the third or fourth home warranty that we have purchased. In the past we have had a couple of claims and felt that they were handled and settled fairly. We recently had an appliance fail that "Choice" Home said would have to be replaced as parts are no longer available. Then instead of replacing it

Please Read before purchasing a warranty. The heating unit in my father's (89 years old) house went out and they sent an independent contractor not attached to a company to repair the heater. The repairman did not show up at the agreed time 11A-3P, and would not return several phone calls or texts. The repairman called around 4-5 and showed up between 5-6. He said the entire unit (condenser and air handler) was leaking and needed to be replaced at a cost to me of over $3,800.

Terrible customer service. It's a SCAM. They take away the money and only offer you peanuts when we really need them. They offer a fraction of the cost for the appliance and no help to install. SHAME!!

I'm new to your company and I must say the service has been horrible from customer service to the service provider who didn't bother to call and say he could make it or running late. This person hung up on me when I called to see if he was going to make it. He complained as to how backed up he was but not once did he apologize for not calling. Also why would you schedule a plumber to come to someone's home from 3-8 at night. It appears to me you do not have anyone in my area who accepts your plan. Your salespeople lied to sell your product. The level of service is have received is horrible.

I have had numerous home warranty programs in the past, but this one has beat them all. After I placed a notice for a claim to repair a leak, I was contacted within 24 hours with a point of contact. Primarily because of the contractors they hire to perform the services. The upfront fee of $75 beats all the others. I am very pleased.

Alex analysed problem with our Bosch dishwasher as a drain pump motor—Secured the part—Made the repair—Left work area spotless. He was on time and efficient. Took time to explain the problem in a very professional manner. If we have any other appliance issues Alex will get a by name request!

Mayo Appliance Service fixed my dryer in a timely manner. They were polite and very professional in getting the job done. I recommend them highly! They also came on time on the specific date that was set up for me by Choice Home Warranty. Thanks for a job well done.

Please don’t waste your time. They charge 20.00 to make any changes to your plan. Which we’re not offered at sign up. Then they double charge you for same charges the next day. Management won’t refund and when you go to cancel the stop same day even if you already paid for plan. Very disappointing customer service.

Updated on 03/28/2026: This time I was satisfied with your service. I have had expert where your company didn't or couldn't find servicing vendors for my issue. When repairing my air conditioner this time it was discovered that the heating coil is fried and needs replacing for it to work. The cooling is now working and we are now waiting on your response to replace the heat coil. This shouldn't take days to decide. Should I call in for another claim? Certainly wouldn't think so as Beach Cooling notified you while here for the initial repair. Contact me.

Unfortunately, the first tech assigned never showed up. When contacted he said, "I never do work with Choice." After a couple days the claim was reassigned to Murray Plumbing with an appoint time of 11:00-2:00 the same day. They also alerted me that a tech was on the way. He arrived about 10:55 and solved the stoppage problem.

Joe from Ace 20 Home Services was punctual, professional, efficient, and knowledgeable. Excellent customer service skills. I love the fact that he did not show any anxiety to collect my co-pay. That is very annoying when a technician comes out and the first thing he does is to collect the co-pay without even looking at the job. Kudos to Joe and to Ace 10. I highly recommend this company!

What I don't like about these companies is you pay the monthly fee and then when you need a work order they don't honor the work, I need ductwork cleaned instead of them saying on the phone we don't clean ductwork, they send a tech to my house and I had to pay 85 for them to tell me they don't clean ductwork. I cancelled them right away

I had been with this company for 5 years, I renewed to late and had to have a 30 day gap between my policy. I was 1.5 months into my new policy when my AC went out. I followed the procedure and they determined it was pre-existing and would not cover it. They have a statement in their contract that says any pre-existing or unknown pre-existing damages will not be prepared. Tell me how my AC was working 12/30 and stopped working the beginning of February? That isn’t pre-existing, that is a break. On top of that, their company replaced the exact coil years earlier. They just offered to give me a refund on my policy (pro-rated). Until I put up more of a fuss and they gave me the full refund. A new ac unit will cost me thousands and I paid for a service to cover my AC. Do not recommend. That clause will get you. They only fix appliances, they’ll wiggle their way out of the big items.

I have so far had a few claims processed with positive results. CHW has reacted quickly in getting technicians to fix the claim issues. The companies contracted have also sent reliable, knowledgeable and efficient techs that have resolved the issues in a timely manner. CHW is the way to go.

If you need service that day, this is not for you. It requires patience for a technician to accept the job, which can take more than a day. When you don’t have heat in the middle of winter, it is an emergency. It’s a great service if you have plenty of time.

I had an appointment scheduled, which was going to be in a week. I called to reschedule a sooner appointment, and they got the technician to come the day I called, and he fixed my gas range perfectly. He was very professional, and completed the job in a timely manner.

The technician did an excellent job, explained everything and was totally neat when he was finished. He also made suggestions that would keep our washer in good order going forward. Should we have any other appliance issues, we would be quite happy if you sent the same technician. I'm totally pleased with the time that was taken to arrange an appointment and get the job done.

The technician that was dispatched was extremely polite and helpful. Before getting into the diagnosis he asked many questions about the operation before and at the time of the failure. He started to perform the diagnostic test and immediately determined the issue. He submitted the information promptly and without error. Would definitely recommend this company for repair.