Choice Home Warranty Reviews

Troy was exceptionally helpful and knowledgeable - a pleasure to work with. He knew exactly what was covered and provided a list. He explained the plan in detail and made sure I understood what the coverage was and if I needed in the future to cancel at any time.

Choice Home Warranty has strung me along for 2 years to fix a dishwasher that I paid 3 service men and still no repair or replacement. My kitchen has mold now and bugs coming through my drain. I wrote a letter to the BBB, and they talked me into staying with this company and a promise to fix their errors. They finally sent another technical becasue for sure the 1st man was not accredited person, was mean and rude told me to clean with vinegar. I tried to cancel in 2022 but they kept promising repairs that never happened, and everything I thought my policy was canceled they withdrew money out of my bank. In a haste I wrote a letter to the BBB. They sent another recommendation whom again took 90 dollar fee then canceled my policy the next day with no letter or formal email. This company ended up costing me over 3000 dollars for a 400 dollar dishwasher. It's a scam

Choice Warranty was very responsive and approved our water heater replacement in a very short time. It was diagnosed, ordered, and installed in less than 1 week. Very impressed by the quick turnaround. The installer was very professional and provide excellent customer service.

Making claims is very simple. They always respond very quickly and usually schedule appointments within a reasonable time frame. Compared to other companies, CHW certainly works very well and efficiently. You can even contact them by phone, and they will assist you in Spanish.

We just signed up for the Ultimate plan (the "best" of what is offered) with Choice Home Warranty, despite my concerns about the negative reviews --- and I wished I had trusted my gut. Our AC went out yesterday and they did a great job of getting someone to us within the same day that we submitted the claim, but then denied out claim (after we paid the required $75) because "the failure does not constitute normal wear and tear and/or is excluded from coverage in accordance with the terms and conditions of your contract". What's the point of having home warranty if they don't fix the issue? We could have skipped paying the $75 and just went with someone we know and trust.

Tech was very professional, knowledgeable and personable. He explained all of his actions and made me aware of what he was doing. If I could, I would have him foe every problem I have. He is an excellent representative for your service and the company he represents.

Well, he diagnosed the problem but didn't have the part to fix it yet. He said he is scheduled to return tomorrow or he might be able to squeeze me in today to finish. To me it seems like this is always the case. We'll see if he tries to charge me a fee when he returns like the guy that came out to repair our refrigerator.

I like this homeowner warranty, they do what they say, and they get things done. My claim was handling properly and in a timely fashion, a very inform tech showed up and ordered me the needed part to repair my fridge and my water heater. He told me that he will be back with the needed parts as soon as he gets them. He did. Thank you.

Very pleased with the service I received. After reporting the issue I had I was scheduled with a technician the same day. Almost within an hour! The technician that came out was excellent. He was very polite and kind. He explained everything and made sure I was comfortable with what he was doing. He was amazing! Thanks Choice Warranty!

Great experience. Agent was very concerned and spoke with kindness and caring. Choice Home Warranty has been doing an awesome job for me as well as my family and my household. A lot better than AHS and other companies. Great company and representatives, as well as third-party contractors.

When I first purchased Choice Home Warranty I read a lot of bad reviews from other customers and I came close to canceling my contract. Well I had my first appliance breakdown. I filed a claim. The next day the rep was at my address and ordered my part to my GE washer. It is up and running and I have nothing but good things to say about this company. So glad I didn't cancel my contract. I highly recommended this company. Don't believe everything you read. Seek for yourself. My experience is highly rated and the rep was so nice. Great job Shannon. Love it.

I was very pleased that Choice Home Warranty promptly sent Flamingo Appliance and Cooper, our technician, was prompt, diagnosed problem, and by the next day CHW agreed to replace my double oven because it was not repairable. I was thrilled as I was skeptical of Warranty Companies. They offered me a pretty fair price. I accepted and realized payment was in form of a Lowe's eGift card. So, I was limited to one store to purchase my oven and the eGift card would take up to 30 days to redeem. Therefore, I'll be without a good, workable oven for up to 30 days. That I wasn't expecting. I am a caregiver for my 99 year old mother and 3 other family members. Thank you Kindly for accepting my honest review.

Great technician, less than reliable company scheduling,. My appointment was made on Thursday for Saturday then canceled at the very last minute because my part was not delivered, we rescheduled for Monday between 10 am and noon, I began calling the servicer at 11:00 am because I had not gotten confirmation of the part being delivered on Saturday evening, and was not sure if I would get service on Monday. I had to call Choice Warranty to contact the servicer because my calls to the company were unanswered.

CHW was definitely on top of our issue, The problems stemmed from the HVAC contracted to you. True Comfort HVAC Palm Springs showed up and refused to go on a tile roof. There are 903 tile roofs in our complex. The second vendor never showed up for the appointment which was Sears Home Service. Lee's Heating and Air, the third vendor, showed up on time and promptly fixed the problem.

Do not use Choice Home Warranty. They do not repair what was covered in the contract. The repair contract technician spoke to me over the phone and then wrote in the notes it was customer damage. It was not customer damage, it was faulty. Both parties said that even though it’s failing due to age it’s not faulty and that they will not cover it.

The technician was patient and he worked with my schedule when I couldn't make the specified time. Once he arrived, he gave me a thorough diagnosis of what the problem was in under 15 minutes. I would highly recommend him for any appliance work in the future.

Such quick turnaround and fast service. It was super easy. Also, the company that Choice used provided regular updates and the technician was also very knowledgeable and friendly. It was a very positive experience. Would definitely recommend Choice.

I was previously contracted with CHW and experienced some difficulties getting service and finding local contractors to solve my problem. If that happens again I will cancel my service as I did last time. I was just assured that that experience wouldn't be repeated. I will approach this new contract with an open mind. We'll see...

They sold us two warranties for 6 years. The man told us it would cover our wall units. I had them come out and paid my 75.00 and they didn’t fix. Said the wall unit wasn’t covered. I looked at my warranty and it should be cover wall units but they said it didn’t. Not happy.

It's always refreshing to have excellent customer service rendered to you by a service that you are paying for. Just had a great visit with a technician contracted with CHW. Very professional, helpful, friendly and definitely a plus especially in this day and age. Thank you CHOICE for partnering with such fine technicians who are knowledgeable, problem solvers, and deliver quality customer service. I'm a happy customer!

I like Home Choice but some of their companies they choose is not always good choices. But it works most of the time. And the price went up but I guess prices are everywhere since our leaders have made bad decisions. Which makes me very sad. But I still recommend Choice.

I filed a claim with Choice Home Warranty for a leaking toilet at my home in Madisonville, LA. The plumber they assigned came out three times (Sept 30 and twice on Oct 1), collected my $75 service fee, and the toilet is still leaking. I have text messages showing my repeated follow-ups and the plumber’s promise to return the next day — but he never showed.

The technician called the night before to inform what time he would be here for my appointment. He arrived at the precise time he told me. Told me what was actually wrong with my appliance. I got a quote for the replacement of my appliance which I thought I would be able to use at my choice.

I had a plumbing issue. I reported it the first time and was assigned a plumber to fix it. Unfortunately this plumber after coming to diagnose problem and collecting my service fee. Did not show up again even though he was authorized to. I notified Choice Warranty that the plumber did not show up. The work was re-assigned promptly and the second technician was prompt to deliver service. Now my issue resolved. TY CHW.

Life saver in this extreme heat. I was very happy to get ac repaired and the warranty handled their end of the contract with a good company and technician took care of my elderly mother's cooling unit with no unexpected or questionable problems. Thanks.

I've had 3 claims with Choice and all 3 have been denied. I would not recommend them at all. The last claim took over a month and a half to send a repair man and they denied the claim because there's mold around the door. This is after it sat for a month and a half waiting to get fixed. YES there probably was mold there after that length of time.

Worst Home Warranty service. Cancelled after two monthly payments, worst customer service ever, rude managers and CHW third party service provider are not knowledgeable/skilled technician, took a month for simple ice maker fix with multiple visits wasted time and money. There are better home warranty providers and will not recommend CHW.

Derek was responsive and kept in touch with me prior to his arrival. The issue was a frustrating one and he was professional and focused on diagnosing the problem. He is extremely knowledgeable and took complete ownership to assure the problem was fixed and I was completely satisfied. I could not be more pleased.

The company response is slow and only finds technician that are 3 hours away. Then when they diagnose the issue the technician has to come back another 3 hours to do the repair. So repairs go slowly due to Choice procedures. The technicians are awesome.

Hello this is Rita ** and I am very disappointed with Choice Home warranty, because I have been waiting For a service technician to come to my home and repair my washing machine. A Company named vibe Technicians called me and said they were going to repair my washer And we set up the appointment for today sunday october the twelfth.. However they have not called or came to my house and it is now 6;16 pm and I have not heard from them.

The service person was timely and very efficient. The work was done correctly. The service tech was very knowledgeable. He did not try to sell me anything I did not need. Very friendly and personable and I would recommend Sears service to everyone else.

I have been enrolled with Choice Warranty for several years. Didn't initially need to use them, but 2025 has come with multiple covered issues, i.e water heater, refrigerator, a/c, plumbing and furnace issues. This company is prompt, courteous and I have had no issues getting claims paid. I highly recommend them. They are the BEST!

Technician was very good. He communicated with us as the day went by as to when he would arrive. When he got to the house he was quick and efficient. He fixed the issue and also instructed us how to maintain our AC unit properly. I would not hesitate to use this company again.

It was easy and simple. I just called and the appointment with a Maytag repairman. He came when they said. He was fast and everything worked. He pleasant. I could talk him. He left his card and to call if it wasn't working right. Of course it was. I was very happy.

Javid provided excellent service and advice regarding our Samsung dishwasher. Samsung products are known for being contrary and troublesome to appliance repair persons... Javid handled the problem with professional efficiency and courtesy while providing excellent advice regarding accommodating the dishwasher's propensity for "unusual" failure codes. Javid and the company he works for are an excellent team.

Tech was professional and kept me in the loop on their arrival. They took care of the work without too much time and we have had no need for a return. They pointed out reasons why it was probably leaking, along with replacing parts to prevent further leaks right away.

I am very disappointed with the denial of my claim by CHW. I home had a backup which effected my toilet, tub and shower. I spoke to a representative who reviewed my claim an told me based on the extended warranty I purchased I would only be charged $100.00 service fee. I paid the fee and was charged an additional $690.00 after the claim was denied in order to fix the problem. I filed a dispute and was still denied. I have been a long time customer and would not have filed a claim if I had known it would be denied.

The locksmith that came to our home was excellent. We had quite a few locks to be rekeyed (31 to be exact). He finished the job fairly quickly in my opinion. Extremely hard worker. He will most definitely get recommendations from us and will also use him in the future.

Received my policy for a decent introductory price but was pressured pretty hard to get a multi year policy. I understand that I would save money but requiring all of the premium within 60 days is excessive. They are providing the coverage I need for my older home. Hopefully it will not be needed.

1st. Very disappointed with Choice Home Warranty. I regret ever having purchased the warranty. And I bought a three year warranty no less! 2nd. When you really need help... Choice Home Warranty was not there for me until nearly 2 weeks had passed. 3rd. When I had a claim, Choice customer service reps (aside from the manager who i ultimately got through to) were rude, unprofessional, & delayed the process while I had water running across my kitchen floor for 10 days (yes, ten days!) 4th. How long they took to get someone here it is absolutely ridiculous & unacceptable for what I paid. 5th. Their customer service reps were objectively rude, unprofessional, & just an all out horror to deal with!

I was very pleased with the time for approval of my claim. I am very disappointed with the length to receive payment for my claim. The claim was for my washing machine which your claim representatives approved for it to be replaced. But the approval email stated it would take up to 30 days for me to receive payment. I am 80 years and my husband is 89. We are not able to take our clothes out and it is extra hard on us to wash clothes by hand. I would think that once the claim is approved that sending the payment would be extremely quick.

I had an awesome experience acquiring service with Alpha. He was knowledge, professional, and when I had difficulty submitting a document through the app he stepped in and handled it. I appreciate his excellent customer service, which is a rare find. Thank you Alpha!

Our service technician was extremely knowledgeable and helpful. He answered all questions and was very straight forward and honest in my opinion. A credit to his company. He was very personable and easy to deal with.

I'd like to Thank Mrs. ** (Mgr in Florida for CHOICE HOME WARRANTY). She helped me thoroughly by listening to an issue I had a few months ago pertaining to my home AC unit. I can't Thank her enough for being so understanding. Compassionate about me and the Issue I experienced in the past with some contractors that were sent however after talking with Mrs. **, all is well and I'm going to remain a customer. Great job!!

From point A to B was seamless! I had a great and hi-tech technician! I’ve been with Choice Warranty for over a decade! Highly rated. I had a dryer repair and the company that was sent to perform the repair was extremely professional, knowledgeable and punctual!

Diagnosis correct. Repair correct. Friendly service. Professional. The initial contact by phone was easy. Administrator was friendly and efficient. The text to notify me were on time however the parts came in a day late, but it really didn’t matter. There are two different technicians that worked on the microwave. The first one did the analysis and explained to me in detail what was wrong with the microwave. The second technician repaired the microwave and explained what he was doing at the time. They also told me that the microwave is connected to the stove so if the microwave was to go out completely that both parts would be replaced. I just hope Home Warranty Choice understands that completely.

My dryer is only 6 years old and suddenly no hot air coming in the dryer. I requested repair appt through online and I had to wait for 2 days to set up an appointment. The technician came out and he quickly analyzed and fix really quick. He is clean and kind. I am so happy to get my dryer is working well. I only paid $89.00 for copay.

Jericho fixed my dryer issue in less than 20 minutes. It was shaking violently throughout the wash/spin cycle, but it now works like new. They communicated before arriving to ask for the model number, and they showed up with the parts on hand. Great communication and fast service. Highly recommended.

My only problem is that it takes too long for your company to get someone to my my house. Just remember I need to be scheduled either a Monday or Tuesday as I have to go to Delaware on Wednesday thru Saturday. Just try and get someone to my house as soon as you can.

Choice promptly responded to my request and the tech for my dryer was able to come the next day. He was very professional & pleasant, quite pleased with his service. However, wish Choice would cease with the endless emails seeking my enrollment. Seem unaware that I'm already a customer.

Technician arrived, introduced himself and asked what was wrong with my HVAC. He inspected the inside heater and took pictures of unit including removing the filter and taking several more pictures. Next he inspected the outside unit and suggested adding some freon would keep the unit from freezing up. Last week it froze up and I turned it off to thaw. It worked but it froze up this week. I turned it off and thawed the unit. This time I kept the heater fan on continuously and it worked fine. I followed the technician’s advice and turned off the unit early yesterday morning before his visit.

This company is horrible. I have a loose some power out in a few of my bedrooms and it is most likely a loose neutral. I have spoke with other electricians, they are claiming circuit overload. I had to pay for the first visit and now they don’t want to spend money to find loose wire. While it is possible there may be a circuit overload it’s possible it’s not according to my electrician that I know they just don’t want to spend the money to find the loose wire nut. I am so tired of this company, they would not cover my pool heater too, many loopholes. I’m starting to wonder what do they cover. I will be reaching out to the president of the company to tell him his company is a scam. They don’t actually cover anything. Intermittent power inside a house should be covered more than one hour to actually find the problem!!!

The local plumber, Top of Texas Plumbing, showed up the same day I made this claim. Both plumbers were polite and courteous. Once they assessed the problem, it took longer to get CHW's approval by phone than it did for the actual repair to be completed. I would recommend Top of Texas Plumbers in the Lubbock Texas area!!

Mike ** was great, showed up earlier than expected, did nice professional work very efficiently, very personable guy. Explains the problem and goes over everything with the owner step by step. I would recommend Masters Appliance Service to anyone whether or not they have a warranty plan.

Repair person was wonderful. My only complaint is when submitting a claim, the appointment date and time is never correct in the system and the technicians come when they want to schedule. The repair causing confusion on the date and time you can expect the technician.

Very great experience. Service for garbage disposal made online, service repair scheduled for next day. Technician very professional and competent. Repairs made in 15 minutes. Very pleased and I highly recommend Choice Warranty. I would recommend Choice Warranty to everyone. Thanks.

The lady I spoke with was very helpful and nice, she got me the maximum of money for me to replace my stove, my stove cost $1486 and they gave me $748, wish they would cover the actual cost like other insurance companies do.

I really appreciate the service I was given by the plumbers that came to repair my toilet. Very pleasant and knowledgeable about what was needed to fix the problem. Thank you for sending hardworking friendly people to my home. Great job, Great job.

Overall great service. Arrived on time. The technician explained everything. Finished in short order. I will consider new garage doors from this company. Prompt response time. The technician provided catalog for replacement garage doors. Choice was responsive.

Tech arrived on time, notified me that he was on his way. Introduced himself when he arrived. (I'm terrible with names) He figured out the problem with my stove "right away". Explained the problem of what was wrong in a way that I understood. He was friendly and professional.

I don’t usually accept a first time sales pitch, your sales representative was convincing using the facts outlined as a homeowner that your service is worth my while plus he gave me a good membership price.. In addition he came across as a Professional Customer Catcher.

Tamika was incredibly helpful in working with our claim. It was an ice maker which was part of a Samsung class action lawsuit. It was frustrating at first but Tamika was patient and help guide us with Samsung. We thought we were caught between 2 companies. But Tamika and the other people on the phone helped us.

The timely service and professionalism I received is second to none. Technician called ahead to alert me he was on the way for the previously scheduled appointment. He quickly diagnosed the problem and fixed it immediately and was out of here! Way to do business!

The GE repairmen arrived right on time. My double-stack washing machine was not working. They worked on it briefly and were able to get it working. I started doing my laundry and worked great and finished 2 loads. Thank you for your help. The workmen were respectful, clean, put on booties, and pleasant.

The tech that came to my home was very nice and seemed to know the issues we were having with our refrigerator. However, as a whole, I would not recommend Choice Home Warranty to anyone. We have filed claims in the past that were denied and when I call to speak with someone, I had to leave my phone number for a call back. To this day, I have not received calls. I left a phone number to cancel my policy, again no call back. Again, I do not recommend.

This was my second time filing a claim. The first time CHW sent someone for our AC, that didn’t know what they were doing, so we sent them away. This recent claim was for our washer, and this technician was prompt, friendly and very knowledgeable. This claim was handled professionally and promptly. Thank you.

She was fantastic, answered all my questions and was very sweet! I did not wait on the phone long for a customer service rep, she explained everything to me in detail, was very courteous, pleasant to talk to and I could understand every word she was saying.

I would like to thank Tim ** for his time with assisting us to set up a home warranty policy. He was very pleasant and knowledgeable with the questions we had and informed us of other items we did not think to ask. Tim through Choice Home Warranty will serve us very well in the future.

Claim was so easy to set up, I do not like bots but this one understand me clearly, next day the service was schedule, and after I received an email confirmation with the results. Could not be easier and the the they sent was amazing as well. Tech was very professional and answered all my questions.

I had two services done with two different repair technicians. One was for a washing machine and the other for a garage door motor that failed in the heat and died. Both were very good at their professions and as a retired tech, I was fully impressed. Now I have a new working garage door again and I also have a gift card for a new washing machine from Lowe's. Choice Warranty determined mine was not cost effect to have it repaired. Well.... I did wish this would have been 100% covered but I will need to add a couple of hundred dollars to even get a sale item due to today's costs as advertised at the Lowe's website. I did accept their first offer though.

Technician was great. Choice Warranty was not. Cannot believe unwilling to replace old heating system that was no longer under warranty. We had to go to another provider and had to pay for it all ourselves. When our contract is up, we will definitely go to another company.

Called CHW, set up the claim and the tech showed up 2 days later. Finally, after 6 visits to repair the same problem, he declared the refrigerator beyond repair. The next day CHW came through with a replacement dollar figure for the frig. I am happy with the results. Thanks CHW.

Was on the website reviewing plans when the phone rang. The associate was informed, polite, and understandable. He suggested a senior and veteran discount plan that saved me lots of $$, and the rates are locked. Have been with American Home Shield for 15 years. Quality of service has consistently declined while the cost has consistently increased year over year. Could not have been more helpful and attentive. I've switched from AHS to Choice.

Blu Hom Services was assigned to fix my AC Unit. They were very professional and personable. They finished another job early and called to see if they come get to me early (that was great because my unit had been out for a week). Arrived and were very professional and explained what they were doing. Great Job, w

Choice was good about getting first appointment scheduled. However, day of appointment, I even confirmed with company, Electrolux canceled close to the end of the day. Appointment was between 8am-5pm, the whole day was wasted. Choice did good to change the vendor so I wouldn’t risk another day. The second tech Efrain was great. Communication was great and he was punctual. This was a built in microwave and choice decided to replace it. $195 e-gift card is what I got. That doesn’t include the 3 hour I spent taking out the old and putting in the new. I was under the impression from what the sales rep said when I bought it that appliances like that would be installed as well when replaced. And up to 30 days to get the e gift card. I went and spent out of pocket to replace. Should credit my account for reimbursement.

I contacted CHW about my dryer stopping. They set up two different appointments -no show and no replies. Nothing. Phone numbers, e-mails, contact page -no good at all. Fraud. Same reviews with other home warranty companies. No show, no services provided. Not worth even one star. Cancelled my policy and they are still charging me. DO NOT USE THEM AT ALL.

The 5-star review is mainly for the technician who repaired my garage door. The technician was very knowledgeable and thorough with the repair. With regards to the repair coverage and cost associated with the repair, I had to pay $100 for the service fee and additional $510 to affect repairs and not covered by the insurance. Needlessly to say, very costly.

Very through, professional. On time for service call. Looked at all the mechanisms to diagnose the problem with the garage door opener. Highly recommend Extreme Panel for any job that has to do with garage doors.

The technician was knowledgeable. He check several things to see exactly what the issue was and then explained the problem & what he was going to do very clearly so we understood what it was & how long it may take to get the parts needed so it can be fixed.

Choice Warranty was able to secure someone immediately to help us address our recent garage door issue. The vendor was professional and offered a solution to our issue at a fair price. We appreciate the ease of making a claim online as well. We recommend Choice Warranty for anyone who needs this service and wants peace of mind.

Great experience getting our dryer heating element fixed. Communication was good, he arrived when expected. Technician took care of us. It was easy to enter the request claim on choice site. Again, communication was great although we had to wait a while to get an appointment.

Spontaneous response to my website query regarding Choice Home Warranty. I feel that your advertisement representatives are a key factor indicating whether Choice Home Warranty is a representable company. I signed up after viewing your advertisement with Ty Pennington. He worked on a surprise home improvement project for one of my church member ministers and his family after his 1st wife passed away. His work was impeccable. Hence, his televised pitch on Choice Home Warranty was a win-win for me as well as the representative who called immediately after I keyed in my information. The representative was courteous, informative and voiced the expertise to help me settle on Choice Home Warranty.

Prompt on time so far very professional easy to work with. I haven’t had any experience working with home warranty before. Their claims people were quick to respond answered any questions I have. The estimated that came out to my house was the right person for the job he was knowledgeable answered any questions that came up. Being on time helps and the estimated did that gave me text to.

Maureen **

I called to have a technician come to my home to look at a problem that a different contractor had identified. He arrived the next day and discovered that the other contractor had been mistaken. He solved the problem by simply cleaning a blockage in a pressure switch. No replacement part required.

Carlos the technician sent from Greenlight Plumbing arrived on time and was able to quickly and efficiently make the necessary adjustment to the sprinkler timer. Choice Home Warranty works with professionals! The technicians are knowledgeable, experienced and courteous! Thank you!

Dear Customer Service, Thank you for prompt replies to first notices. The response time and updates can be more frequent, please. The contractors are too limited when you claimed they had increased. Please try to get more contractors to serve us in Honolulu.

The Lady that helped me was professional and extremely knowledgeable. Her kindness and smile were encouraging and. I felt like she cared. I believe I got the best price. Looking forward to working with this company. She then transferred me to Ben who sold me a warranty for my home. Even though my appliance are only 4 year old you never know when something could break. He was kind and understanding. Very professional and I felt secure in what he told me. When I ask “is there anything you are not telling w” he was very convincing and I believed what he said. I have to be careful how I spend my money because I live on social security. I am 68 years old and I am always skeptical of being taken advantage of. Both of these individuals made me feel they were concerned for me.

Very professional. Explained the problems. Refrigerator was repaired that day. The automatic dish washer needs a new computer board and he made that recommendation to Choice Warranty. The All Pro technician was very professional and his work was quick and efficient.

My experience with Choice Warranty has been the best I've had with any other Warranty Company. They are professional, courteous, basically exemplary. Contact with Choice Warranty is very easy and the service is quite pleasant. This company should be an example of how a business should be ran. Thank You. Johnnie

The technician Stephen L was very professional and was able to fix our refrigerator with ease. I would definitely recommend him to anybody having issues with their refrigerator. Couldn't be happier with the service he delivered. He was able to fix several issues in a timely manner.

This has to be the worst home warranty company I have ever dealt with, and I've been using home warranty companies since 2006. I have claims denied saying it existing before the policy started even though I was previously covered and never had a lapse. I am currently have a claim that has been opened for over 3 months. They approved the claim, but vendor refused to come back out because they had not been paid by Choice and were waiting on several payments from the company. They finally sent another tech out that actually showed up after 3 vendors never came out, and I'm waiting again for the same approval. A WASTE OF MONEY AND TIME.

The technician was great and very knowledgeable. My problem was that the issue was not covered under the warranty, go figure. I knew this was going to happen. It's crazy how you pay for a warranty. Then when something gets broke, certain things aren't covered.

The company came out approximately 1 week after the claim was filed. I had recorded the issue on my phone to help pinpoint and expedite the service call. They were able to source the replacement part locally and fix the issue the same day. The total repair time was less than 2 hours.

We pay a high monthly fee and then get charged $100 call out fee for someone to pay a visit to the house, this is price gouging. I’m pretty sure I won’t be renewing when the coverage expires. I could get a regular repair person to come out for far less money.

I was very pleased with how fast my refrigerator was repaired this time. The parts were ordered and the technician returned within a couple of days to finish the job. And I wasn't without a refrigerator during the wait time for the parts because he temporarily fixed the problem until the parts came in. I totally recommend this company for appliance repairs. Thanks!!!

Claim for a cracked stove top was refused. The reason that was given was the appliance was not completely unusable even though the technician told us not to use the appliance because it was not safe and a fire hazard.

Our technician knew exactly what was wrong with our washer, had the part and was in and out in no time. He was knowledgeable and professional. Arrived on time and we were notified beforehand when he would be arriving. Extremely satisfied with the experience.

I'm only at the scheduling point right now, and the earliest appointment I can get is four days from now. Meanwhile, everything in my freezer is thawing out. We've used Choice Home Warranty in the past, and the service has been very good, but this one will likely cost me hundreds of dollars in food that will need to be thrown away.

The technician was great. He was very professional and knowledgeable. He arrived on time and kept great communication about next steps and expectations for the repair. I would definitely recommend this service to anyone. From start to finish I was pleased.

A horrible review.. I did not get any help for the problem I have. Only denied the work that I needed done. Complete waste of money for the insurance. Want my money back. Needed my drain jetted and insurance doesn't cover it. Barely covers anything of help to me.

Choice is easy to contact by phone and they understand your fix. I had trouble getting the serviceman, took 2 plus weeks. Once here, the tech fixed my HVAC promptly. Thank you for a good job done. The service fee was my only out of pocket cost. I am very pleased with this project. The tech replaced the capacitor in the air conditioner resolving the issue. All good.

Choice is easy to contact by phone and they understand your fix. I had trouble getting the serviceman, took 2 plus weeks. Once here, the tech fixed my HVAC promptly. Thank you for a good job done. The service fee was my only out of pocket cost. I am very pleased with this project.

ECO Drain & Plumbing arrived promptly at the scheduled time. The plumber repaired the leak in the pipe behind the toilet and replaced a needed part from the toilet tank and a control valve. The repair fixed the leak and we are in full service. The plumber was respectful, understood the concern, analyzed the situation, had all the parts and tools necessary and did a great job. Our thanks to him.

He was very courteous and communicated the issue and resolution in layman's terms. He showed up promptly after his phone stating when he would arrive. He did have part available. He working a confined area swiftly. After completing his work, he didn't leave a mess.

The response to my service request was handled quickly and with ease. The technician communicated his arrival, was on time, and did a great job making repairs. He was courteous, professional and knowledgeable about the repairs he was making to my clothes dryer. He has the right part on hand and completed the job in one trip.

My heat and air conditioning would not turn on. The thermostat seem to be working, but I could not get the temperature to change. I called Choice Warranty and they sent Green Tech Repair. The technician from Green Tech Repair was on time and professional and within 30 minutes. The problem was fixed and I was delighted. I would recommend them to anyone who needs service in their home.

Local service provider and electrician were great. The inadequate, limited replacement allowance for a bathroom exhaust fan resulted in an undersized fixture which now requires additional drywall repair. Will give Choice a chance to make it right, but not hopeful for a positive outcome.

The technician was very friendly and professional, but had some trouble repairing the refrigerator's door water dispenser. Once the technician completed his work, he did test and the water dispenser was working. Four hours after the technician left, the water dispenser started leaking again. It is obvious, that the technician did a poor job or was not fully trained on this type of refrigerator.

It took some time, but your company actually did good by me by replacing my chandelier and Bayt Construction did a great job on sending over Dan to replace it. He took his time, very courteous and professional and thank you, Choice for handling the situation with ease.

Well, it's difficult to say that everything has been a positive experience. It's rather difficult to communicate with CHW when so much communication must be done through emails. To me, it seems you are always trying to avoid paying for claims (always some reason), they are not paid for in full based on technicians' recommendations to what is necessary to resolve the issues properly (part is not covered under policy, which has occurred many times! It is also frustrating that CHW will not send you an E-amil where is states in their policy where such part are not covered. I do greatly question why I have purchased 4 policies in the past. Shame on me!

Well, what can I said....it is just amazing when you send an amazing Technician... Mr. ** it is a good worker, unbelievable, he doesn't stop until everything is done, and when something is not the way it supposed to be, he really doesn't like that. He works on my Dryer machine, he fixed (well something didn't went the way) he wanted but that's the way it is. I was impressed with his work, what amazed was that he cleans the all machine; it was dusty and disgusting from inside. You guys should tell all your technicians to do that. I was really happy with the job he did... Believe me, every time I need to call for repair, I would like Mr. ** to come to my house, but is not like that. (I was lucky to have him). By the way, he's still working on my Dryer machine.... but congrats on your good technician.

Fast responses and service. Sometimes technicians are not the best, but you can always request better ones. Have been using this company for many years and still loyal even though every year pricing goes up. Still affordable. Coverage for AC is not the best, only $1500 max.

Our technician was great. Choice.. not so much. Our service tech did everything He could to make us Happy. Our garage opener was very quiet prior to breaking down. But, it is loud now. Our tech was not allowed to go further. Choice is not client friendly.

I heard about Choice Warranty from a friend. I was lucky to get Rob on the phone when selecting your company. He is personable and professional. I felt confident your company would protect my home because of your choice in hiring Rob. I am looking forward to using your warranty service.

I have been very pleased by the response of Choice to my needs. I have had several interactions with their personnel when problems have developed in my home and they have addressed the situation immediately. It saves me the hassle of locating a provider and trying to figure out what a true price should be for the repairs I need.

I reported the claim and received a call from the assigned service company in twenty (20) minutes. They scheduled me for 24 hours later. Usually, it is a couple of days. Great service so far. I will follow-up with a final report following my service call.

Not finished with the process quite yet, but I am pleased so far with experience. I love my representative Keri **. She is the best and very helpful when we run into any issues that require assistance. I am hopeful that we will have a remedy within a week or so.

Company started off really great!! The last few claims I have had have been bad. My washing machine went out and I had to keep calling back to get service. They finally agreed to pay for a new one, but only gave me money based at their cost, not actual cost. So obviously, I was out of pocket several hundred to replace. On top of it all, the first check they sent never came and they charged me to send another one. I found the current customer service horrible and unacceptable. I asked them if they liked being without a washer and of course received canned answers. I will be looking for a new company. It’s a shame, they used to be great!

Quick service and advice makes it very easy to use and gave options if you needed more information to complete my request. Or to add another claim and explained what to expect on the next email. Also told you the dirty for the claim and when to expect the company to respond.

Excellent work and valuable advice. Quick claim submission and prompt response. When I call them, they submit my claim in a few minutes. I very much appreciate it. Whenever I need to fix anything, they try to fix as soon as possible. Last time they fix my garbage disposal in two days. Thanks a lot.

CW was very prompt in getting a service tech out to identify the problem with our clothes dryer. The tech was right on time and was very professional. It was determined that is was a problem with the dryer vent and we will get a professional to clean the vent.

Jesse did a great job replacing our leaky kitchen faucet. We are very happy with the installation and would not hesitate to use Jesse again for plumbing work. He answered all of our questions and completed the work needed in a timely manner. We would encourage all those customers that need plumbing work to ask for Jesse.

Our dishwasher has not been working since the end of August and it is now October 8th. Choice has decided that our Bosch top of the line dishwasher which is approximately 6 years old is not worth fixing. We are being offered $358,00! That will not even purchase the cheapest dishwasher on the market! And then, on top of being insulted, we have to wait until the first of November before we even receive the funds which we can only use at Lowe’s. What kind of extremely POOR NON EXISTENT SERVICE IS THIS? We have been forced to make multiple calls to even achieve this. During the dishwasher debacle our microwave went out. After 5 weeks it was finally repaired. To make matters worse our washing machine broke. After 6 weeks, it’s still broken. RUN, DON'T WALK, DON'T USE CHOICE HOME WARRANTY!!’

The most inconvenience waste of time submitting a claim online. They completely screwed it up. Wrong apartment, technician phone number said there's no such claim. Then, someone shows up going to the wrong apartment. When I have two apartments with contracts. I submitted the contract number associated with its apartment number, and they still managed to screw that up. Tech came in spite of them claiming that there was no claim number, obviously they were wrong because someone showed up, had to direct them to the right apartment associated with the policy number and claim number.

Rep was on time - respectful - fix the problem and offered me some additional advice on what to do for the future maintenance on my garage door. I would recommend him to come back if I have any additional issues with my garage door or garage door opener. Thank you

Integrity plumbing is to be recommended. Tech was informative, friendly and did the job excellent. Tech arrived in a timely manner and was very courteous. Tech explained everything that needed to be done and expertly carried out the job. Thank you very much. If we need plumbing jobs in the future we would request Integrity.

I believe Choice has committed fraud. I made a claim for a potential leak in my pipes. They sent a plumber who conducted a test and said there was a possible leak in my outside irrigation pipes. Choice sent me a statement saying the plumber did not find evidence of a leak and no repairs were needed. I then contacted the plumber and he told me he did not say no repairs were needed and he sent me a copy of his report which confirmed his statement. It appears Choice outright lied about his report as they weren’t aware I got a copy. BEWARE of this company.

Technician chosen to complete repair had 1 star Google reviews. Although nothing happened, Choice Home Warranty needs to make better technician selections with good ratings. Technician spent time diagnosing the issue, and wasn't sure if it was a control board or igniter.

I switched coverage today to Choice Home Warranty. The gentleman who signed me up was pleasant and efficient. He went over the plan details and gave me the start date of the new policy. My other coverage ends October 26th and my new policy starts November 7th.

Technician that came out to do the replacement of pool pump. Left old parts pieces lying around instead of cleaning work area after work was done. He could have done a better job of cleaning up Left washers, rubber seal and miscellaneous connectors lying around.

The electrician fixed my problem and I am very grateful. However, his appt was never scheduled with me! I got a Reminder email at 6 am the morning of the appointment and had to take an emergency day off. Then when the electrician didn’t arrive, I called him and he said Choice cancelled the appt. He did come after that call and fixed the faulty machine that Lowe’s delivered twice! Very sloppy back office operations on Choice’s part. The electrician saved the day.

The Lott company was very professional and the repairman great. He know just what was needed to repair the washing machine. Lott called me on Thursday the second and asked if they could come out Friday. Very fast service and well welcomed. I would use them again if needed.

Josh from LG was fast, friendly and went out of his way to make sure my fridge was fixed! He was communicative and made sure it was working before he left. I had some issues with scheduling but this made up for it. Thank you Josh for all your hard work.

The technician was prompt and cleaned up after he was here. He needed to order a part so I asked when he would be back to install the part. He said he wasn’t sure, they would call me and set up a time for installation. I waited over 1 week and when I called Choice they said, "Sorry, your tech hasn’t finished his order." No help in getting further information. I called my Representative Karen and she got right back to me and then I heard from the company and they came out in 2 days. If it weren’t for Karen stepping in, I’d probably still be waiting! Karen was the best and the only reason this transaction is getting this review that is 3 stars.

Fast response. Knowledgeable on what was doing. Very helpful and honest. Understanding of my situation. Ready to help and my problem their problem. Able to handle the situation from beginning to end. Choice warranty has been the best decision I made and others to know.

The company and technician who did the repairs were awesome. Professional, friendly, knowledgeable. I would definitely like to use this company again. CHW, however, once again did a very poor job handling the claim. It took them over a week to get someone out there. The first company they assigned wouldn't communicate with me, and never showed up. This happens all too often with CHW. I hardly ever get assigned a company who shows up at appointed day/time and does the work successfully.

Our experience with OSM repair was great! He worked until he solved the problem. Refrigerator has never been so quiet. We have had 2 other repair people here before for the same problem, and no one came close to fixing it! Very much appreciated the service he provided!

Prompt response to my nonworking HVAC. Very much appreciated since the temp outside was in the 90’s. Company showed up on time and was flexible since I had to leave work. Kalin, the tech, showed me the problem and quickly repaired it. I have AC now. Thanks for a job well done.

The technician was very professional and solved our issue very quickly. Even provided recommendations to keep our system running smoothly which was greatly appreciated especially since we are first time homeowners. Thank you again for your efficiency!!

Made a claim for a clogged downstairs clogged toilet, it's been two weeks and the company they gave the job to still cannot fix it. Save your money and just take care of hiring the correct company with adequate techs. Choice Warranty does not take into account the issues the policyholder is going through but pass the problem onto the repair center and expect the customer to do all the phone calls and pry updates from these repair companies instead of dealing with a plumber for a plumbing issue.

The gentleman who came was very nice, but he looked at the area where there is mold, and stated it was dirt, it was mold!!! So it is interesting that I have a home warranty and it was not covered, why pay for a warranty, and still have to pay the bill. Then the gut left equipment, I sent a text and he still hasn’t picked up.

We purchased a home warranty through Choice Home Warranty as part of our home-buying process, expecting reliable protection for major systems. When our HVAC system failed shortly after closing, we submitted a claim supported by a professional home inspection, the seller’s service invoice confirming “systems performing normal,” and a licensed technician’s report showing a newly developed coil leak and refrigerant loss.

Submitting a claim is very easy to fill out and submit. Excellent service. Response time is good. The subcontractors used by Choice warranty are not very easy to work with as English language is not always spoken well. When parts have to be ordered Choice warranty is not always notified and the sub-contractors don't give us updates.

Absolutely great same day service. Filed claim on line and got immediate response with company name and service window. Mike, Infinite Life Electric, was excellent. He was friendly, professional and extremely knowledgeable and completed the repair in a timely manner.

Will start Nov 1,2025. Glad to know Austin gave me a senior discount and military discount for deceased husband. Also when I do have a claim I will only deal with Austin an American I can understand. God Bless America. Got total package for $43.00 a month with $75.00 for each service call where I was paying $125.00 for another company.

We had our first service experience with our new home warranty company, Choice Home Warranty. Our garbage disposal was not working properly, and so I went online to book an appointment on a Friday afternoon. We had a confirmation the same day and the technician was scheduled for Monday. We paid our $100 deductible to the technician's company and he did a great job in replacing our garbage disposal. He was professional, polite and cleaned up after the repair. I am very pleased with our first experience with Choice Home Warranty.

Michael with Down South Plumbing was extremely helpful. He came Monday to see what the problem was. After Michael determined the problem, he contacted Choice Home to have the replacement approved under my insurance. They approved the replacement and Michael came back the very next day and replaced the garbage disposal. He cleaned up any trash that was left and is a very respectful young man and I would use this company again and would recommend them to a friend.

The technician was punctual with appointment as he arrived as scheduled. He explained the problem and was efficient. He was friendly and experienced. He appeared to be knowledgeable about the issue as he explained the issue in laymen terms. I would recommend him highly.

Technician was helpful and had a great customer service attitude. I appreciate the feedback with my questions. He was polite and considerate. He was funny and made my special needs kids feel at ease. I would definitely recommend.