Choice Home Warranty Reviews

I filled out their claim on their website on Sunday night and I received an email the next morning letting me know that someone will be there Tuesday morning. They came at 11 - fixed the problem and everything was up and running in no time. Excellent Service - quick service and no hassles.

Everyone was as it should be. Choice scheduled a technician within a reasonable time, he came on time, diagnosed the problem, got it approved and fixed it within 2 hours. Very satisfied - this was exactly the service I hoped for when I decided on Choice for my home warranty.

It takes too long for a company to come fix a problem. The homeowner has to find the model # if the number is off, then the member has to pay another fee. Also, if I have two plumbing issues, I have to pay twice. The monthly fees and service fees have gone up.

I was charged extra for a covered item, they tried to tell me it had something to do with something that wasn't covered, but I couldn't see how that had to do with it. Maybe you could make it a little easier to understand that you don't cover something that might be slightly involved with the repair.

Electrician came out 3 days later to tell me they have to replace 3 breakers in my fuse panel. I didn't know they had to write an estimate and submit for approval before the repairs are done. Approval came quickly but now I have to wait six days before they replace. I only have partial power in my house. Using extension cords to power appliances. Scared it's is going to cause more problems. Didn't have this issue with AHS. THEY REPLACED ON THE FIRST VISIT.

I signed up with them in February 2025. I called for service on 5/9. The tech showed up 3 days later. The pipe my A/C was cracked & leaking water into the house. They said my policy does not cover that. No one told me that when I signed up. This is a horrible company. They take your money but do not provide service. Do not deal with them. I never received a copy of my policy when I signed up. They take your money & do not provide service. Avoid this company at all costs. You will be sorry like me. I had to call someone local to fix my A/C system. I cancelled my policy with them. You cannot get no live. You have to leave a message, for them. A truly horrible company.

Choice home warranty is fake, they are not honest, as a senior you buy this warranty for a peace of mind but when you need them, they will find a way to leave you stranded alone. Reviews alone are not good enough, please ask a friend or see a consumer report before you sign. Will update after court decision.

The response time to claims has been immediate and the technicians have been knowledgeable and thorough. However, I switched from another company and this one is much better. As previously stated, technicians are good and response time when filing a claim is excellent!

When we bought our current home three years ago, I insisted that the warranty the seller was to provide would be Choice. This is the second home which we have used Choice. I just renewed our coverage for a 5 years period. What does that tell you? In the past I was not a believer in home warranty programs. Now I can’t imagine not have one and having it be Choice.

I already e-mailed a detailed history of Choice's response to my dishwasher problem to D **. Now, I am satisfied with the final outcome and response payment, as well as the telephone communication that followed.

Had CHW for 2 years. Until around May 1st you were able to call & speak with a rep. Now the # is either disconnected or you MUST get in queue for a call back which is a joke. Getting a replacement washer offer which is less than the cheapest washer at Lowe's (getting a Lowe's ecard for replacement). I want to see if they will increase the offer but cannot get a human to talk with. I will be REVIEWING on all platforms!

This company has repeatedly denied repair of appliances, instead they offer gift card to Lowe's for way below what it cost to replace the appliances. If you have top of the line appliances, be prepared that instead of repairing, they will only give you replacement dollar amount for the cheapest appliance on the market.

My problem was taken care of quickly and efficiently and the service provided was phenomenal! The agent that set up the service call was great as was the service from Sergi at Prompt Appliance Repair. He gave great advice and fixed the issue the same day. I would definitely recommend Choice Home Warranty!

Choice Home Warranty provides a quality home warranty experience. It is easy to submit service claims on their online system and they typically get back to me within 24 hours. I have found that their service providers are competent and friendly. And their annual costs and service fees seem reasonable.

My most recent claim was about a water leak underneath the house. It took about a week for them to come out and reseal a pipe and cut out a corroded piece. That was one of the better ones.

I have a broken pipe in my bathroom, the technician was amazing; however, Choice Warranty won't cover it, saying it was broken longer than my coverage began, my water bill and my knowledge say otherwise. I probably should of shopped better and went with my sister's recommendation and went with the home warranty company she has.

Disappointing Long-Term Experience. I’ve been a customer with Home Choice Warranty for several years and currently have two homes covered under their plans. Unfortunately, my experience over time has been increasingly disappointing. One positive aspect is that once a claim is placed, the response is relatively fast. However, the technicians they send out are often not knowledgeable or effective. In many cases, the real progress only begins when a specific technician, Israel Riley, is assigned to the case. He is excellent and fixes problems promptly and correctly — but getting him involved often takes unnecessary time.

I read the reviews for Choice Home Warranty and they were positive. I checked the ratings with some of the other sites. And it showed that Choice was evidently a good firm to be with. And I’ve had them out here several times working on things. And pretty much everything's been fixed like it needed to be. I do both online and speaking with a person and I like both options. There are things that are difficult to explain online.

Did a professional job. Came in and was ready for the task. Assisted in removing frozen foods from unit and started to work in a way to not allow the food to thaw. He assisted in the replacement of the foods and was in and out within 20 minutes. Great job.

CHW made it very difficult for reporting possible multiple sources of ONE problem. In this case, water leaks from upper housing floor with water dripping down to lower level. Technician sent from CHW refused to fix the possible small leaks from the multiple sources. AFTER 5 days of calling CHW, with NO responsible. Answering service only take a phone number without allowing the client to talk to anyone besides give us your 10-digit phone number and we will call back. After trying over 10 calls, finally reached a person. She said, "Yes, we have receive your report, we are working on it. You will get a report within 1 to 2 hours." No email. No one called back.

Terrible service, been almost a month and no help. They outsource to Sears, a totally inept and unprofessional company. Appoints broken, no shows, no way to get to the person fixing the air, no help, totally terrible company. Highly recommend never using Choice Home Warranty and I am cancelling for a refund if any and going elsewhere

It took about 10 days for an appointment. Needs new part with no idea how long that will take. A technician should be available within 2-3 days at most. What if this was a heating or cooling issue or the fridge was not working at all. We were promised a more timely response time.

The techs came a few weeks ago for a toilet that was blocked. It’s blocked again so they’re gonna come tomorrow. Then I have another claim for my microwave. They sent Electrolux out and then they ordered the part. They fixed it but it didn’t work. Then they came back and ordered another part. Then they came back and said they have to order other parts. They’re just replacing all the parts and I don’t know what the problem is.

Choice is a good company. I had one other warranty for a brief time but Choice is excellent over them. I've been with them for several years. I had some work done in the last 30 days and customer service was excellent.

Was extremely please with our service call. Efren was punctual, quickly took care of our problem, offered tips for future reference, and even cleaned up after himself. We'd very much like to request that you make a notation on our account that if we need plumbing assistance in the future, we have Efren ** get the call.

So I call Choice Home Warranty. 'Cause I needed to place a claim. This was my first time placing the claim. I needed to have one of my toilet fixed. The company they sent out was very nice, pleasant, they came. They did the work and everything is fine. They came in a timely manner within 24 hours of placing the claim.

I've been a customer with Choice for about a year. I've been with American Home Shield for about 10 years, but they just kept raising their rates and the cost of the service call. To be perfectly honest, the last couple of times I had dealings with them, they were difficult to deal with, unwilling to respond and repair the air conditioning quickly, and I think they lost their way.

I found your customer service rep, Jordy, a great person to work with. Took the time to explain the policy, the benefits and features and pricing in a clear, concise manner. I look forward to seeing how this Home Warranty Program will help me save money in the future, when and if I need it, but for now, the signing up process was very easy.

The agent, contacted by me by phone assigned an AC Company that had no contract or dealings with Choice Home Warranty. No one came to my home on the day assigned by Choice. Several days later I contacted the assigned AC repair company and was informed they had never had a contract with Choice. I called the agent again and was informed he would assign a new AC contractor. This was not done. After a week or two I called Choice again, and was assigned a new AC technician. I was given a new date for him to come to my house. He was unable to come. I called Choice again and was informed the new AC tech had been sick. I was never previously been informed of the tech's illness. A new date for him to come to my house was assigned. He came at scheduled time and was courteous and efficient.

Ever since I’ve been with this company, I’ve gotten nothing but the runaround. Seems like I’ve paid to get told no. They've declined every claim I’ve made so what’s the point of getting coverage?. I’ll tell you the point to throw money away. This company is a scam!!!!

The gentleman who made the repair was professional and courteous. He was very efficient with the time it took to make the repair. He arrived earlier than expected which was nice. He was able to assess the situation and find the problem quickly. He focused on the problem and what was needed to make the repair and didn't waste any time.

This issue could of been resolved on 1st call out but tech said the heat strip was good, yes it does warm up but it does not get hot. Tech could of pulled the dryer out & seen the vent tube was not plugged up or restricted but I did replace it with a new one with no difference made.

The technician that came to repair our ice maker was fantastic. He was not only quick but he was also efficient. He called to let us know when he was on his way and what time we could expect him to arrive. Fixed the issue and also showed me how to replace the filter!

The service from this young man is always very professional, he is very Pleasant and knowledgeable. I would highly recommend this young man to care for any of my appliances. He is truly an asset to Choice Home Warranty! If I am ever in need of assistance with a warranty issue or any appliance problem, would hope the same young man would be sent to my house. He's a fine example of quality and dependability, something hard to find today!

I was very pleased to buy Choice Home Warranty today. I know that I needed this protection and your sales representative did an excellent job explaining what was covered. He was friendly, professional and offered me several plans that would get me the most months coverage for the least cost per month.

Excellent service! The techs I have had are awesome. Very professional and understanding of the problem. On time and always professional. The past 2 techs were friendly and knew what to do. I had another service with another vendor. Too expensive and did not like the people they sent in to do the work

Claim was rejected. This is not good first time experience with your company to get this repair. This is a leaking that's keeping me from using my washer. Water is all over my floor. The long term my floor will need to be replace if I keep on using my washer

The company you sent to my home was honest and I did not need any maintenance on my HVAC system even though the company I had my 6 month maintenance contract with said I need a whole new unit. I will not be using my regular 6 month maintenance company again. Thanks for sending out an honest company.

He retimed the opening and closing of the door and checked everything. It's now working perfect? Very nice young man, who listened 😌 to me and explained all he was doing. It makes a difference to get a young man with patience toward older people. Very polite and knowledgeable and made this problem simply go away. Thanks to him!

I have lived in my home since 1997 and have never had a problem with my plumbing before. Now all of a sudden I have a clogged pipe and they say it's not covered due to a sand floor and pipes settling. Also pricing goes up without notification and so does the fee you have to pay contractors was $75.00 went up to to $85.00 on an email 4/22/25 then all of a sudden it's now $100.00 05/10/25. Cancelled my policy.

The gentleman that provided the plumbing service was great. He did a thorough job to fix my problem. He was definitely skilled and fixed it promptly while taking the time to fix it right. He was courteous and called when he was running a few minutes late. I appreciate that kind of service.

Even though the service was great. The plumber did a good job and was friendly. He gave great advice! However, one of the service was actually never done because it didn’t need any service. Even though it’s not his fault, I feel as though since there wasn’t any service done, I should have been charged for two separate services when only one service was performed.

I would like to commend Seth who is now our Agent for Choice Home Warranty. He was very courteous and thorough in explaining the plans and benefits Choice Home Warranty has to offer and answered all of my questions without hesitation. He went the above and beyond to help me with the plan that would best meet our needs and was well within our budget. I am very pleased and impressed with the service I've received thus far. Seth is a great representative for the company.

I never got to experience anything because I was told that descaling a tankless hot water heater is maintenance and not covered under home warranty. But I thought that’s why I bought the home warranty. I will have to read my contract next time but quick response very knowledgeable tech.

If I could give negative stars, I would. This company is a complete SCAM! 4 claims were filed for various repairs that should have been covered. Only 1 out of the 4 claims filed was covered. They always found some reason to deny all claims. Each item I filed claims for things that were listed as covered, they will find any loophole they can in their fine print that they don't advertise to deny all claims. It was a huge fight to get a water heater replaced in the dead of winter which was advertised on my policy as covered. I finally had to cancel after the 4th claim was denied for supplemental/additional coverage I paid for and was denied for again. Save yourself the trouble and search for a reputable company that actually covers what they claim. Oh, and getting a refund is impossible because they prorate "coverage" months even if they didn't cover anything.

The first company you contacted did not show up as they said. They kept giving excuses. After five days I called and you got another company and they responded in a day. Cleared the problem. The first company was a total failure. The second company I have had for service and would recommend them.

I received an appointment ASAP online. The dishwasher stopped working. It would not turn on at all. The service was great. It was repaired on the first visit. The appointment was made right away, and the service repairman arrived on time allotted. I highly recommend this home warranty company. A+ Company and A+ repair company too.

Choice Home Warranty was able to schedule service quickly. The technician was communicative, knowledgeable and efficient. He had the part needed and was able to repair and clean the dryer in about an hour. He also discussed helpful tips to prevent this happening again in the near future. Thank you.

Choice Home Warranty was quick to take care of my need. In 3 days. They sent a professional person to work on my stove. I have had this warranty for years. SHW will steal your money out of your bank account and still no do what they are telling that they will do. CHW, will do what they say.

The technician was very polite and immediately started the repair explaining the process providing the ways to pay our co-pay. Once he received approval, he completed the repair. A very nice and professional technician.

Tech said our claim had been closed and wouldn’t do the work until we heard from choice. It took an hour to get someone to call me back. That didn’t work. Had to wait for somebody to call again. The call was dropped and she didn’t call back. Ended up paying tech full price without warranty. He waited over 2 hours. Poor communication.

The technician that fixed my AC problem was very knowledgeable and efficient and corrected my problem within a reasonable amount of time. Would definitely recommend him to others. I was using a well-known company to maintain my HVAC system, but they would just come out to do the minimum amount of work and charge a fortune. The Choice technician was much better at servicing my needs and making recommendations for the future. I will definitely use this technician in the near future as needed.

Our technician was from Ukraine and could not speak English. However, that was no problem because we used a translation app. He was very knowledgeable and quickly identified the problem. His repair solved the dryer noise issue. We are also very pleased with Choice Home Warranty because their response time to any claim has been very fast. The technicians that they use have always been excellent and the repairs have always been completed within a day or two. Of all the home warranty companies we have used, Choice Home Warranty is the best.

We choose Choice Warranty for all of our homes. We can relax and know everything will be taken care of. Customer Service is always helpful and considerate. We have had Choice over 3 years and for 2 homes. It really just makes sense to be able to call and have help to get everything taken care of.

I contacted Choice Home Warranty based on my plan of choice based on a recent quote. Ronald was very helpful and knowledgeable of the plans and provided a detail description of everything covered under the Choice Home Warranty total plan. He was very professional and patient with all my questions and provided me with honest feedback and other recommendations that will possible accommodate my request, such as Veterans discount and current approved promotions. Thanks, Ronald for the assistance on my home warranty.

You sent Michael ** and his son Michael Jr. and I was extremely impressed with these gentleman, they were kind, courteous, considerate of my home, they explained what the issue was and what was needed to get it fixed. I was very pleased with these gentleman, they are honest, and have integrity in the work, It was a pleasure to meet them. Sheila **

While Choice Warranty took a little longer to locate a suitable vendor, the one they chose was great. The plumber arrived earlier than expected (they had called to let us know), he quickly diagnosed the problem and had it fixed to our satisfaction. He even took off his shoes before he went upstairs, even though I told him it was not necessary.

My phone experience went very smoothly. I haven't got the date and the time that a customer service representative will be coming to my home yet. After that service has occurred I can give a better review. So after I receive the date and time email, I can give a better review.

Quick and easy to use - that's always appreciated. I have had this service for several years - I love that everything is done via email or online - makes it simple and easy for me as I have a very unique schedule. My last service provider had been to my home previously so was familiar and very kind and lovely to work with, I love that I can reach out via email and then directly to the service provider should I need to make any changes.

We are very satisfied with Choice for their promo response to resolving claims submitted, in both incidents recently, we were contacted within a reasonable time with excellent service companies. Both times the techs were knowledgeable in their field of expertise and professionalism in customer service. We have recommended Choice to family and friends and will continue to recommend Choice.

Correctly diagnosed the problem and recommended corrective action. Recommended a new washer to Choice. Choice provided a credit for a new washer which was not sufficient because it cost us almost double the amount but the Technician did a excellent job. The technician called on time, scheduled on time, and showed up on time to quickly figure out the issue. He was knowledgeable and courteous.

Electric issues and CHW is trying to help me resolve as quickly as possible under my home CHW covered benefits. Michael was kind and courteous and went out of his way to help me resolve my issue. We discovered an additional problem that was also authorized. I have enjoyed CHW since 2021 and do not have any negative comments at this time.

The cold water pressure valve is stuck in the open position and causing water to run continuously. The valve needs to be replaced. According to the water dept. there is approximately 25 gallons of water running continuously. My water bill is running about $265 a month, before this issue it was less than $100.

Technician came by. Analyze the situation And determine there's a defective fan motor. He said he have to talk to his Choice home warranty And get a replacement motor. Haven't heard in 10 days. I'm still waiting some kind of feedback. I can't understand why it's taking so long For something That should be a big deal.

I was in the process of trying to figure out coverages and reviews when Philip called me. He answered all of my questions, listened while I explained I had had issues with another company in the past. He was able to give me an extra savings on top of the Mother’s Day sale. I now have 30 days to receive all of my info and decide if I’m staying with this company. So far, sounds good.

Angel and Frankie did a fantastic job of laying out the plans, specials, and costs associated with everything. They explained how the system operates from A to Z in a straightforward manner, making it easy to understand. Angel and Frankie did an exceptional job meticulously laying out the comprehensive plans, enticing specials, and detailed cost breakdowns associated with each option. They took the time to explain the system's operations from A to Z, using clear and concise language that made even the most complex aspects easy to grasp. Their thorough approach not only clarified the process but also instilled confidence in our decision-making, ensuring we understood every step along the way.

Customer service was very attentive and found out what was wrong and got my order in and schedule for technician to come out as soon as possible. Very friendly and helpful and also sent me another email copy of contract. Explained benefits and how to go online and be able to see service order and contract.

The first person you sent needs to be removed from your contact list. He didn’t do the job and then took my check for the $100 and then contacted me for over a week for a credit card for the balance. It was truly awful. The second contractor was amazing, professional, did fantastic, had the parts and couldn’t have been more professional.

I had a hot water heater problem CW was having trouble finding a tech so I agreed to find one myself. As it turned out the water heater was ok but needed both heating elements. I have paid for the service. Service call $150 parts and labor $30.26. Since I would have to pay an additional service call to get work done, I paid for the work. Will I receive anything from CW?

Absolutely furious with the plumbing service sent through Choice Home Warranty. The technician was completely incompetent — installed the wrong part, did a sloppy, careless job, and had no idea how to fix the problem when confronted. I had to kick him out before he caused even more damage. This is NOT what I pay for. Now I'm left with a non-functional bathtub tap and shower, and hours of my time wasted dealing with this mess. Do NOT buy this home warranty. If this is the kind of “service” they provide, you're better off paying out of pocket for a real professional. Totally unreliable and beyond frustrating.

The technician from Pink Duck Plumbing Manuel was great. Chw sucks. They now want me to pay another service fee for either the same people to come back out or someone completely different. The work should have been done Friday but CHW lied and said no work needed but I have proof and they told the guy to have me resubmit it. Not happy.

Muhammad from Bodewell Appliance Care was extremely professional in repairing my refrigerator. The communication was excellent as I missed the call, Muhammad left a clear voicemail and called again to make sure he let me know that he is on his way. The issue was fixed within a good timeframe. Would recommend to use Bodewell Appliance Care.

April 29/25 call for my air conditioning is not working some. Body came May 2/25. He said that my air conditioning needs to be changed. Same day he put the order for new unit. He told me that in a week I will have my new unit and is more than a week no answer yet every time that I call there is no straight answer. They told that the air is was order. I ask when is going to be ready. The answer is that they don’t know. Last year I have the same experience with my air conditioning. I have to wait almost two months to fix it. I am very disappointed of your company. I will never recommend to anybody. Also when I call to know about my status most of people not nice. I have my mother very sick. I also have kids my house is too hot.

Thanks for the quick service. You assigned a tech who is coming today. The web site did not work properly but the phone allowed me to report my problem. The communication was great once I reported the electrical problem. I spoke with my tech and he will be at my home to do the repair today.

AirZone Air Conditioning & Heating, did an excellent job for us. They were both friendly an very professional to deal with. Overall it was a very pleasant experience. I can highly recommend them. They found our problem and were able to diagnose and fix our Air conditioning unit while here on their first visit.

The electrician was fantastic. I was out of the country and he was able to meet my neighbor for access and handle a remote payment. Keep this contractor! The best. The electrician was able to complete the job in a single visit which is not always the case. The circuit now seems to be working properly.

This is by far the worst company of any kind we have ever dealt with. They did everything they could to deny our claims, both of which were qualified within our contract. When they respond to a potential claim, they send you subcontracted companies that don't even exist or have a 1 star rating, some not even speaking English. They are to be shut down as too many have been scammed by their techniques. Even with an attorney at my disposal, I won't waste anymore of my precious time dealing with these thieves.

I just signed up with this company and do not have any interactions yet. Sign up online was easy and they were offering the services I was looking for. In the past we have had some problems with a warranty company, but with the reviews I found I am looking forward to a good relationship with Choice.

They were set for a 3:00PM appointment time. He was actually a few minutes early. He was here to repair my LG washing machine that had a E1 CODE displayed on the machine. It would come on, run a few minutes then shut down. He took a few minutes to diagnosed the problem. Promptly found the problem, repaired it. Everyone is happy.

The technician was friendly polite and thorough Checking the problem of the air conditioning. Hopefully Choice warranties Will address the problem soon before summer time. The only problem is that the company of the technician reschedule the Service twice and that disappointed me because I have to skip work to be Home and be present when they come for the Service.

The work was completed by a serviceman. It took 20 minutes and cost me a service fee of $100. Seems a bit pricey. When I first started with Choice last year the service charge was $40 or 45 dollars. The service was accurate and fixed the problem, but felt the amount was high. The service man was prompt, early actually. He arrived very late in the night, almost 9pm. Grateful for his time, but he was a day earlier than what Choice had given me.

Ceiling pan had to be replaced. The service person did an excellent job bye replacing the old fan with the new one and you just step-by-step the way it should be done. he was a professional and everything he was doing, and he was kind enough to take his shoes off before coming into the house not too many people do that. I didn’t even have to ask him.

Water heater was leaking. We had to shut the water heater off and drain the water heater of water to prevent water flooding the garage. Every time we showered we would have to turn it on so we would have enough hot water. The service men were very nice and replaced the heater within a few hours. The servicemen were kind enough to clean the area. Now we have a much better water heater and it is installed according to code.

Called because our washer which was repaired a month ago for a leak started leaking again. Choice sent a different technician out. He said because he was not from The same company who came the last time, he had to submit a request to repair. We have yet to hear back. But if the problem is still there why can’t the technician repair the problem?

The automated didn't work well so it transferred me to a live customer service person. At that point she took care of me. She put me on hold. Came back real quick apologizing. And said, "You're all set. You should expect someone to reach you within 24 to 48 hours."

Toilet leaking if filling from cut-off valve at the wall. Water flowed from the toilet if filling above gasket level. Flushing could be accomplished without leaking if flush is done with bucket of water. Toilet bowl gasket was replaced, anchored to the floor and the unit was placed in service.

I came back to Choice Warranty after moving from Florida to Georgia. I tried another company but they just don't have the customer service that choice warranty has. Felipe is awesome. It's interaction with the customer is great and he's always trying to give all the information to the customer can make an informed decision.

Choice Warranty responded to my plumbing claim in a timely manner and the local technicians assigned to my claim were able to address and resolve the issue quickly and professionally. They were able to complete the repair same day and saved me time and money from trying to fix it on my own. Would recommend Choice Warranty for house repairs in the future.

I recently submitted some claims to Choice Home Warranty and am very pleased with the way they handled my claims. They were courteous, yet professional and completed my claims in a very timely manner. I highly recommend Choice Home Warranty as the company to use for any home warranties. I will definitely continue using the company for all my home warranty needs.

I am a disabled senior with respiratory problems. My air conditioner went out, which affected my breathing. My technician listened to my problem and was able to fix the issue the same day. The technician was knowledgeable and professional. I am impressed and pleased with the service. Also the customer service person who took my call was excellent.

CHW has given us excellent service! Technician was promptly assigned to repair our dishwasher. He arrived exactly when he said he would and kept us informed at each stage of the repair. His communication was excellent. He came well prepared and was very efficient and professional. The problem was explained to us and quickly resolved. CHW has always provided excellent service!

The technician came out immediately, saw the problem, ordered the needed part and returned to install it within one day. He was extremely professional and thorough. Thank you for the wonderful service. So happy to have purchased Choice Home Warranty for my home. I would be happy to recommend them.

The Tech arrived in a timely manner and inspected the washer and advised me that the washer was no repairable and that he would forward the information to Choice warranty service so it was hassle free with not making a bunch of calls and Choice warranty service processed my claim quickly without any hassle and offered me several options on getting a new washer without any interruption to my washing needs. Thanks again.

Adam handled my transaction and was an excellent communicator, he covered all aspects thoroughly. It was a pleasant experience acquiring a policy. I hope if I have any problems Choice will be as accommodating as they proport to be. Thank you Adam for being on top of the handling of the transaction.

Technician show up on time and advised us when he would be here Could not find replacement part and advised me pretty quick. I guess it is older unit. You are going to pay me partly to buy a new one but may take 30 days. Technician was knowledgeable and professional.

We were very happy with the gentlemen who came to service our door. He seemed very knowledgeable about the issue. It did cost more than we anticipated, and we did not realize that Choice did not cover any part of the the mechanism. We definitely will be more on top of issues that we submit. Next time I will probably check out individual services before filing a claim as it did cost us $775 total. If we checked it out beforehand we would not have to pay the $75 service call.

My walking shower was leaking water from the floor and there was water damage to my dry wall, the technician couldn’t repair because it’s not cover under warranty. He gives me lots information and contact restoration company to come the house and help me file claim with my homeowner insurance, I really appreciate everything he did for me.

I submitted a claim to Choice Home Warranty to fix our A/C that was NOT producing cool air. A technician was assigned and came to our home & installed a new capacitor that fixed the cooling the same day!!! We are very happy to have this warranty service to fix our appliances when necessary.

I am reserving a full rating until the refrigerator is repaired. I was able to get an appointment the day following my reported problem. That was a plus. The technician found a broken part and said he would order a replacement part and would be back in a week to install it. If that happens, then I will complete my review. It may go up or may go down. So far, he was doing a good job. But, dealing with repair technicians previously (not this one) I will reserve a full review until the work is completely finished.

Work was performed quickly and efficiently. Unfortunately, tech arrived over four hours after scheduled window (scheduled to arrive between 7 AM and 11 AM, but did not arrive until 2:30 PM. But work was performed quickly and efficiently.

My oven quit working. I called and got an appointment for Thursday the 14th. I'm very pleased with the service. I called early this morning and talked to a woman and she was very friendly and very nice. I'm glad I've got Choice Home Warranty because you never know when one of your appliances may go out. I appreciate your service.

Tech knew exactly what was the problem and had it fixed in less than an hour. That’s including getting the approval from his company to address the issue. This generated great admiration for the tech. He was very polite and listened to every thing we had to say and answered our questions as well.

Michael with Bodewell was excellent. He did a great job fixing my oven. He was definitely an upgrade from previous service individuals from other companies. I am still waiting to hear from Choice Warranty regarding a bad experience with a bad service individual regarding my LG refrigerator. Please email me or call me to discuss the refried situation. I have submitted two requests online. I have received no reply.

After informing the situation of the air conditioner, there was information about a service company. The service company came on time and worked on the problem. The service person fixed it and told me it will work. Unfortunately, the weather changed and now it is cold. I am hopeful that the air conditioner will work when the weather becomes hot. Thanks for the quick service. Waiting to see if it works well.

On May 7th my garbage disposal quit working. My. Son thought the blades were jammed, but in checking, that was not the problem. May 8th I called my. Choice Home Warranty. I explained what my problem is. Within an hour after my call, I got an Email giving me the name "TB Plumbing" and phone number, it also gave me a next day appointment and estimated time. They also suggested I call to confirm the appointment. Upon doing so, I was able to set a better time schedule.

Ted was amazing. I confirmed my appointment with him the day before. He sent me an invoice for the payment. He called me the morning Of the appointment and let me know what time he would coming. When he arrived he was very friendly. We explained the problem and he went right to work. When he was finished. He explained what was wrong and how he fixed it and put everything back together and thanked us for using his service. He was extremely nice and very helpful. I would recommend him to anyone.

Technician did a great job. He was friendly and knowledgeable. Too bad Choice Home Warranty denied his suggestion to fix our problem. Great job on diagnosis the problem and was really nice to talk to and understand what going on. He work quickly and efficiently to get the answers needed to fix the problem.

You can imagine my concern when the first floor of a 2 story home ceiling in the living room started to leak. I knew I needed a plumber and immediately called Choice Home Warranty. The agent who assisted me was compassionate and helpful. The plumber was quickly scheduled. When the plumber arrived, he was professional and knowledgeable. Once he identified the problem, which was coming from an upstairs toilet pipe in the wall, he fixed it. Now to my surprise, he (the plumber) called later that evening to ensure the leak had not returned. Now that’s Superior Customer Service. I would clearly recommend Choice and Innovative Plumbing Everyday, LLC.

The technician showed me where the problem was and he repaired it neatly and cleaned up after himself. He was very professional and positive. He also took his shoes off before entering the house. I was very pleased to see this. I am very happy with the service. Thank you for your service.

Got help on first try. Adrian was very helpful and let me know what to expect from the appointment he set up for me. I was explained about the $100 charge I had to pay to get the repairman. Since I had two appliances it would be two $100 charges, even if the same repairman did the work for both. That was a shock to me, but they need to be repaired so I gave them my credit card.

Had a leak at the tank drain and I was out of town for work. My wife notified me and I contacted Choice for my first time with them and I was blown away on response time and the contractor response and service was also excellent. Customer service is great but honestly, I hate the robo. I'm old school, sorry, talk to a person without a menu programmed. I recommend Choice 100%

Service was prompt and the technician was great. He let me know at least twenty minutes before he arrived that he was on the. He did a good job of explaining what was wrong and needed to be fixed. I would recommend him and his company any time. Choice Home Warranty did a good job keeping me updated and send me reassurance that help was being arranged.

Don't reccomend this company, they use any excuse they can to deny claims. Said pump wasn't covered just because the output pipe had some sealant on it. Had ok experience with a minor refrigerator repair, but both technicians did not speak well about there choice claim handling. They probably won't print this review as it's negative.

Have had the policy for a few months now and sure enough we moved in finally. The A/C unit stopped working. I called and they gave me the option to call someone within a week. I just moved here and did not know anyone. Soooo I let them schedule it with this bird dog HVAC (don't ever recommend). After two more weeks they were supposed to be here. Nope. A complete no show, and not even a phone call.

Ms. ** was professional, knowledgeable, polite, and thorough. She responded kindly and patiently to all questions although some questions were redundant. She shared information on other service plans Choice Home Warranty offers. This information helped me to make a well informed decision. Ms. Trinitee ** made sure to give me all allowable contact information to reach out if and whenever necessary. She reiterated the chosen plan details; coverages; annual, monthly and deductible fees.

I'm sorry, I don't know his name, but the plumber who came to my house to fix my toilet was pleasant, knowledgeable and thorough. He contacted me by phone and told me when he would arrive. He got here right on time, assessed the toilet problem and promptly fixed it. I would recommend him to anyone who needed plumbing.

I have paid out $75 each time for 3 visits. And I have not had one approved for the services to be fixed. And I am very unhappy as a customer because of this. Because what's the use of having a home warranty where appliances is supposed to be able to be fixed? If it's under wear and tear and it's not getting done so I am a very dissatisfied customer at this point. I do not have money to be just given away for free, times are already hard enough.

I would have given you a higher rating if I were able to talk to a representative but your phone messaging unit doesn’t let you talk to anyone. You did get a repairman to fix my garage door. I was satisfied with his work and my door is working.

Choice Home Warranty is very efficient; they respond quickly and the technician who came to my home was very professional. Unfortunately, I'm being told that while the item that failed in my home is covered by name, the details of the item are not covered and therefore, I paid $85 to find out they won't pay for the repair. I am appealing the decision, but it is very disturbing to me to know that I spend thousands of dollars for a home warranty and have to worry now that there may be unspecified details about repairs where the decision to not cover my repair can be determined by Choice Home Warranty. We'll have to see what happens. This is not what I expected from this service.

Had a recent service request completed with CHOICE and Cascade Plumbing was assigned to come by for a leak under my kitchen sink. The entire experience was handled very smoothly and professionally on both ends of CHOICE and Cascade. Turned out it was just my garbage disposal needed tightening around the seal (this was what was causing the leak). I am very satisfied with the service.

We had our garage door repaired yesterday. Will and Rod did an excellent repair job. They were professional, knowledgeable and courteous. They reviewed the problem, called Choice Home Warranty, received approval for the repairs and completed the work in a timely manner. They had our garage door repaired in less than 15 minutes. Great job, guys. I would highly recommend Choice Home Warranty to all our family and friends.

Ice maker is making ice but not dispensing ice. Contacted Choice Home Warranty via web page and completed the informational process in a very short period of time. Already received appointment confirmation. Fast service. Have been a customer of Choice Home Warranty since 2016 and never regretted it. I'm a happy customer of theirs.

With the copay for each visit, it eliminates us scrambling for plumber and electricians by ourselves. You always may not get the resource immediately but the experience is user-friendly and reasonable till date. Do not expect them to replace your old device with a fancy new generation appliance, but you can get something.

No description of anything, I had a leaking faucet and believed that a part should have been changed. The tech's English was not clear so we didn't fully understand, he tightened the turn handle and did stop the leak that I could see. However I still wasn't sure about the after I start to use it next week.

I immediately got the upsell call after registering which I didn't care for. There is no need for an upsell. I also came from Select and wanted my coverage to start immediately rather than wait 30 days.

Emery Appliance Services, Tucson AZ., was excellent. They arrived as scheduled, and were pleasant and professional. They clearly know what they are doing as they were able to diagnose the problem with our appliance quickly. They answered all of our questions and provided their contact information should we have additional questions. We definitely recommend them.

I was so very happy with the plumber that came to my home, he was so polite, respectful, knowledgeable and extremely nice. I am so impressed with CHW. I've had other home warranties, I think this is the best one yet, I had heard bad things about them, I decided to take a chance anyway, I am so glad I did, very satisfied!!!

The LG Tech was quick in identifying the problem with the washer front door not closing. He quickly repaired the problem and showed me what the problem was and what he was going to do to repair it. Good job. Sorry forgot his name. Did not ask him for a business card.

After a day of frustration with speaking with company representatives, I chose to cancel my policy. One cannot wait 5 days to get a water heater replaced. Only when I indicated I was canceling, did the resolution representative begin to make concessions to solve my issue. I wish I wouldn’t have wasted my money the past 3 years.

My refrigerator is not working. The technician report suggests to replace the refrigerator. Lowe's gift card to replace my refrigerator could take 1 month to be sent. Not having a refrigerator for one month is a nightmare. Choice Home Warranty should understand that a refrigerator is a essential appliance at any home.

On yesterday May 8, 2025 A young man by the name Allen came to my house to fix my air conditioning. He was very professional, knowledgeable and on time. He makes your company have a good name. When I call I will ask for him if possible. Great customer service. Customer service is not something that you can get anymore.

They didn't unclog the sink. Claimed it was an ongoing issue or something which the sink was draining fine for years, then it got plugged up. Had to call another plumber that cost a lot to have the issue fixed that I'm paying monthly for. After paying for months for the insurance and didn't get my service fee back.

Choice sent a Tech immediately who was unable to fix the Opener due to needing a part that needed to ordered. Once circuit board became available it was installed and garage was not fixed. Choice decided a brand new opener was needed and installed. The opener works great. From the original claim to completion took a couple of days only because of having to order a brand new unit. Nice job.

Choice Home Warranty always makes up some bogus exclusion on why it won’t repair your covered item. Even when the policy clearly states it does. Covered washing machine was unrepairable. They gave me $400 and said that’s the price that they can get it for but when I go to Lowe’s or any place to buy one, you cannot get my washer for that price. I said, "If you can get it that price why won’t you just ship it to me then." They wouldn’t do that either. Attic roof went out. They claim they won’t repair that or replace it even though it states clearly in the policy that it does. They lied and blamed it on what the technician said. The technician actually took a picture of the computer screen of what the conversation was with CHW. CHW lied!!! You’ve been warned.!! Stay away from these guys. They are crooks!

I had a toilet issue. My main toilet started leaking after I given it a flush after. I let a good amount of feces go into the toilets. I gave it a flush to get the feces to move down the pipeline and then I gave the toilet another flush to clear the lines, and that's when it started leaking all over the bathroom floor.. So the technician had to remove the toilet to get the snake down the line. That didn't fix it then after checking the outside flush point and that was fine he had to climb on the roof to snake out the main artery. Midway plumbing was very efficient. My toilet is now working fine.

Terrible response to my request for a broken ice maker on my LG refrigerator. Originally called November of 2024 and finally got it repaired 5/2/2025. Called Choice Warranty at least 6 times during that time period. Was promised at least 6 times to repair my request but never took care of my problem for me...

Pathetic support company... No urgency to get the issue resolved! Clearly lack qualified companies that want to work with them... Always scrounging to get technicians to work with them! Look to other company for your needs!!!

Very polite, courtesy and helpful. Very knowledgeable and went into detail on pricing. If I ever have a problem or questions I could call him directly or goes to the link. Mr. ** was not aggressive and didn’t mind if I asked questions. Keep him because we need more customer service like him.

The rep was great. Worked with me with a call back. Emailed me everything I asked for prior and helped me save. He was very polite. Explain everything and made sure I understood. He asked me what I was looking for instead of just trying to sell me something which I really appreciate.

While having my AC serviced there was some obvious repairs needed to be done. I got on the phone and set up a new claim and Choice was very helpful in approval and starting my claim AC in Las Vegas is a big must have and Choice was very helpful in me achieving the AC to be working for the summer

As a homeowner- DO NOT BUY this home warranty. I have had better luck with their competitors American Home Shield. Spend the extra $ for better customer care and local phone connections! My oven stopped working end of April. I called and a week later the appliance company came out. The guy changed a part- But realized another part was needed. When he looked up the part, it was no longer available in black, just white. The company would not honor the color and would only install a white board in a black oven. Stating, "We are here to make it work, not coordinate colors."

I had received emails for a few years but finally decided to take the leap and sign up for service. Although the sales rep continues trying to sell and sell after I have already agreed to purchase the service, everything was decent. Being honest, if my card had not already been given, I would have hung up and found a different provider. I do not like pushy sales people.

The Person who came to my home (Theo with the UDI Group) to fix plumbing issues was very good. He was thorough and competent and very knowledgeable. He explained everything fully. I also had good success getting an appointment promptly by the Choice Representative. I was pleased with the response to my claim.

My freezer went out. Tech responded quickly. Found Freezer compressor was bad, needs replacement. Choice sent email out that my freezer is not covered. Cost me 60.00 for Tech to tell me that, I think I should get my 60.00 back unaware that choice won't cover my freezer. Very dissatisfied. I might send in a dispute for this claim.

A/C blower motor was replaced three times by the same service company. The current new company says replacement of the entire system is now necessary at a cost of more than $10,000. Involvement by CHW is sketchy at best. We have now paid $150 to find out the that the entire system needs to be replaced. We have purchased a three year policy and the current company says that the CHW coverage would be only one failed component at a time. Who should we believe and do we really need CHW?

The serviceman was very helpful in giving me an explanation of the issues with my washer and the parts required to make the repair. He was right on time and completed the work quickly. He also provided me with an email explaining what he had done and the parts that he replaced. Very professional!!!!

They are difficult to get ahold of. You always have to request a callback, and sometimes it takes hours, days, or not at all. They do not have many technicians in some areas, making you wait weeks to months for a vendor to be assigned. If you opt for the claim reimbursement option they will not pay you. They will find some little loophole you missed, even if you speak to a rep and they tell you exactly what you should do and tell you everything you’re doing fine and you follow that the letter- they will say that doesn’t matter and not cover the claim.

Pro Tech called same day. Advised that I would have an appointment the next day. Technician said that my address was on his way home and he could come by if I was going to be home. So, he came by and replaced a capacitor in the exterior unit and our AC was blowing cold again the same day. Outstanding

Ceiling sheet rock showed leak with small drip. Further toward the outside wall there was a 3 x 4 stain. Roofer showed up very quick and reviewed the situation. Most likely the shingles were lined up where there was a seam which appears to be letting water into roof plywood and running down to a loose nail hole. He sealed every seam and nail that looked like it was where it shouldn't be and did a very quick job. I would use them again.

My air conditioner started making a very loud noise. I made a claim on Tuesday. I had an appointment a couple hours ago Later. It was repaired before noon on Wednesday. The service technician was knowledgeable and polite. He had the parts he needed on the truck. The Tech waited until the repair was approved so it could be fixed with one service call. Excellent service. I am so happy with this program.

The monthly premium keeps going up and the deductible is also going up. I’m considering changing home warranties for someone less expensive. Otherwise not bad. I had a couple of things repaired. Had to appeal one, but it was approved. I would recommend Choice, but too expensive. Now I’m just typing to get the word count up.

I have warranty policy for my 7 properties. I am 100% satisfied with services. CHW technicians are highly experienced. My issues were resolved to my full satisfaction. I got services performed for microwave, heating system and sewer. Claims are processed promptly. I am please with the follow up. I strongly recommend.

Ridiculous 5 week wait to have this addressed. First tech came out in 2 weeks and walked away mumbling that he did not know how to fix this type of ice maker. Then why come out here??? My issue was again posted on the site for a technician to SELECT from the list. These repairs are not assigned to a company, but simply listed on a site and the various repair companies choose who gets service and when. If you are not in an area where there are a number of repairs and techs you can wait for a very long time as I did. My issue could have been solved over the phone but there was no number to contact anyone. Money wasted to say the least.

The service tech came out. Found the problem and fixed it. He wasn’t long and he explained what happened. I would recommend his air conditioning service to whoever because he knows what he was doing to get the problem resolved. Choice warranty made a great choice selecting this provider. I hope the air works throughout this summer. Great great great service!

Service call was quick from Champion. Tech was knowledgeable and explained what was going on with the unit. Only problem is he stated the recharge may or may not repair the issue and as it turns out it hasn't repaired it. Waiting now to find out if Choice Warranty follows through on the repair or replacement.

Choice Home Warranty knows how to take care of their customers in a timely manner and job is done right the first time. Garage door needed repair due to not closing and opening and the service I received after submitting the claim is superb. Glad I switch to this company!

Choice Home Warranty responded quickly with my claim and the technician was very knowledgeable and proficient. I was informed via email that my washer would be replaced which was great news. However after completing the replacement process it stated that it would take 30 days to receive the gift card, which in my opinion is way too long. What am I suppose to do in the meant time?

Was a very pleasant experience. Set appointment for next day, the company that was chosen, AT COST AIR, was amazing. Michelle and Dave were prompt and knowledgeable. Dave was experienced, completed the job and was respectful of my home and property. I would recommend Choice and especially AT COST AIR, they are an asset to your company. Thank you.

Darryl from Oilfield Appliance arrived on the correct date and on time and looked at the dishwasher. He told me he would have to order a part for it to function properly again. Waiting for the new part to be installed. He has been out on a previous appliance call and I have been satisfied with his work.

Avery, the technician, was very professional and knowledgeable. The first time getting the service I am actually paying for with Choice. I am pleased that he fixed my issues. The tech had the tools and was able to fix my problem, and even after he left, I was able to call him back, and he answered my question.

The whole experience was absolute very irritable. Choice manager called and ask me to sent estimates from my contractor. I sent them two invoices and was told that the first invoice was too low. My contractor insist that he was going to install the system for what I had sent Choice Home Warranty because I am a Texas Licensed Realtors and he does work for JPAR Real Estate. They are now saying that they can only give me a $1015.00 because I want to use my contractor. The whole explanation from their contractor seems to be unscrupulous because they want me to pay them a labor cost of $3700.00 in the part.

Completely satisfied with the offer to purchase a replacement microwave. Disappointed that Home Choice does not cover the installation costs of the replacement microwave. I had to research and purchase the replacement, which is ok.

The process of submitting a claim online however, the choices were limited to select from. I had to scroll over the choices several times, and select the one I felt was close to my problem, and hopefully the right technician will be sent, but, Otherwise everything was very easy. Honestly, would have preferred to have spoken to a live person to discuss in detail the problem.

I have found that Choice home warranty is fairly good And service appointments are fairly the expedient. The problem I have is when you call about an issue. Or any kind of a problem, no matter how minor, You are usually connected to a person who has such a strong accent, It is extremely difficult to communicate. I honestly do believe that call centers should be staffed by those who can be easily understood and have good command of the English language. Some of the staff members additionally repeat things Unnecessarily. It is not necessary to be thanked 10 to 12 times in a 5 minute conversation. And it seems to just be a way to hedge for time in making a decision how to deal with the call. Is that being sad, I have been satisfied with the service providers and the outcome of repairs.

Agent was very professional and knew his business. He covered all options. When we were finished, I knew all the options and what it was about from the agent. He left me with much understanding. I would recommend Choice Home Warranty to all of my friends and anybody else that I would encounter.

I am Very happy with the service received, this time around I have to say all the people I talked to were very helpful & courteous. Please keep up the great work and the training given to the staff in how to handle customers when they real need you is much appreciated.

I've requested a water heater repair three separate times. Each time was a different service provider. Due to this, the same repair was made, but it failed all three times. Moreover, having three separate vendors and no communication between them complicates the repair and inconveniences the tenant. I'd recommend that if a client calls for the same item to be repaired within 90 days, either warranty the item or waive the service fee. Additionally, some form of communication has to take place of previous repairs,.

If I could give this company zero stars, I would. We started a policy and immediately cancelled within 24hrs. The customer service was non-existent. The employees we dealt with were rude, disrespectful, and unprofessional. I could just imagine what we would have to deal with if we ever had to file a claim. Do yourself a favor and pay a little more with another company to be treated like a human being.

Being a new customer, the agent I talked to was very pleasant and professional. He explained the program where it was understandable. He covered all areas that I need and of course mentioned a discounted program. I declined the offer. I highly suggest talking with this person if you are shopping around Sorry, I cannot remember his name. It should be on record. Be well and thank you once again Choice!

The technician that visited my house yesterday was excellent. Very courteous and knowledgeable. He was able to diagnose the issue right away and was able to give me the exact reasons why my dishwasher was not working. He said he will send in his report by this morning for CHW to review and update with next steps.

Choice Home Warranty did not like the assessment of Sears repairman on A/C unit problem so they sent my claim out to another company Chillax. This A/C company's repair gave same assessment as Sears that I needed replacement of the air compressor. Once Home Choice received the confirmation. They closed my claim without notifying me of the closure and why they would not honor contract and fix my A/C unit. I am escalating this issue and want answers... So please potential customers be aware!

My Samsung Clothes Washer started acting up. I called Choice and had a technician sent promptly. The technician was courteous and knowledgeable. He analyzed the issue and found it not repairable. After reporting it to Choice they decided to issue a Lowe's gift card for $629 to replace the machine. Currently waiting for the gift card to arrive to finish the replacement process. Overall a smooth and reasonable process. Can only recommend Choice home warranty.

Choice Home Warranty took approximately 2 months to get a technician out to address an error code on my boiler system. The technician contracted, identified a faulty relay panel and came back when the part was available. When he came back, he wired the system incorrectly such that we lost all heating and domestic hot water to the home. This was on a Saturday evening, because it seemed the technician only worked Friday evening or Saturdays. When we identified that the system was not heating and we had no hot water, we reached out to CHW and the technician to attempt to get a speedy resolution. We were told the only option was to wait until the following Friday (6 days later) to have them come back.

Avoid Choice Home Warranty. We just bought a house, and as a precaution, we wanted the security of a home warranty. Well, we feel we've been duped by CHW. Here is the low down: Choice Home Warranty refused to repair our washing machine. This has left us feeling cheated and distrustful. They claimed we “misused” the appliance but provided zero evidence, just a vague excuse to deny my claim. This feels like a scam, as if CHW collects premiums ($46/month) and service fees ($100 per claim) only to weasel out of honoring their contract. Their Total Plan promises coverage for “all components and parts” of washers, yet they dismissed my valid claim without justification, forcing me to possibly pay for repairs out-of-pocket. As a family in Gastonia, NC, this disruption and cost will hurt, especially with no transparency from CHW’s customer service.

I tried several time to purchase the warranty and pay for the full year in advance on my phone using Chrome browser. All I kept getting was errors. A few hours later I get notification from my credit card company that I was charged for the home warranty. No contract or warranty information email was sent. Now I have to spend several hours of my precious time calling in to fix the mess.

My air conditioning broke in the middle of a very hot night, so I grabbed my laptop and requested help. I have been a customer of CHW for quite a while, and they have always been quick to assist me whenever I needed help with broken items in my home. I highly recommend CHW as one of the best warranty companies available. Keep up the great work!

The time it takes to get approval after the plumber filed his report is unacceptable. As time goes by, the leak continues to do damage to the house. Perhaps your people don't understand the urgency. The fact that the expert is here and issues his recommendation, approval should be instantaneous.

The consultant who I spoke to was very helpful. He explained the process of the Insurance in a very timely and informative manner. I believe that I have chosen the right course. I know that if I have further questions surrounding my decision someone will be able to assist me.

I was a little concerned because the plumber just had 2 things to fix instead of 3. This was the 2nd time I had to call about the same situation, but luckily he was nice enough to fix the 3 sink. I hope in the future I don't have to call about something and you get it wrong.

When I was sold a policy, I was told that despite the remoteness of my location, there'd be a technician for whatever items in the policy was covered. I insisted that there are no technicians here but was convinced that there were measure in place to ensure coverage. Fast forward 7 months later to 05/06/2025. Dishwasher failed and claim initiated. No correspondence or contact for one month until I initiated the contact. I was told the issue would be escalated. One week later, no update. I called to cancel the policy and was asked to give them 24 hours, and the issue would be resolved.

I normally do not do reviews with customer service but I have to make an exception this time. I had the most positive customer service experience with Ms. Latasha ** who helps me greatly and put me at ease during a stressful 2 weeks of getting my refrigerator fixed. Thank you.

This company is a rip off. With the claims I’ve made with this company. It takes over a week for them to actually provide a service. And then they don’t fix it and say nothing’s wrong with it. Freezer doesn’t freeze food but they say it’s OK that it’s the right temperature.

My exceptional experience today was very friendly and courteous! Kindness was shown and I felt the sincerity as well. I work with 4000 employees at least a week and I can appreciate kindness being shown to me as well. They listened to my woes and showed empathy. In a world where uncertainty is a normal way of living, people need genuine customer service representatives.

Jim ** was a very personable and professional agent. He guided me through the contents of the policy including best options for my personal needs. He also helped me through the purchasing process. Many thanks to Jim. I look forward to working with Choice Home Warranty for my home warranty needs.

I have no complaints with the technician, only with the procedural plans under which he has to operate. If my pc is not working as it should (has been in for replacement/repairs recently) and still not reliable via e-mail - I cannot always see/respond as Choice/technician would wish me to. I have just been told by Choice that I can use my cell phone instead, but with a 24 hr response time if I can tell that my pc isn't working properly, and I will, as able.

Was so impressed with how quickly my claim was taken care of! I placed the claim first thing in the morning, and somebody was out by the early afternoon. Plumber was professional and knowledgeable. I’ve been a customer of CHOICE for almost 10 years and will definitely continue to be!

I had 2 issues that needed repair. The servicemen fixed both on the first visit. They were polite, professional and very neat. The only problem I had was I had to wait almost 1 week for my appointment. It was very difficult as I was not able to use my master bathroom.

I was disappointed in the way the increase in fees were displayed. I received a memo indicating the old amount. When the technician arrived, he asked me for a higher service call amount. I called your office and was told you raised your price from the time you set up the appointment.

I dealt with a man named Austin who was very pleasant. He was very straight to the point, but by no means pushy. I feel very confident I made a good decision. Austin is a definite asset to the company, and I would implore the company to promote him as soon as possible. Thank you, Austin. Thank you America's Choice Home Warranty.

8 days after reporting my issue I waited for my tech all day and was told at 5:30 that the visit was cancelled. You reschedule me 5 days later with another technician and he was great. I don't understand stand why you could not have advised me of the cancelation. Poor customer service.

I purchased the Choice Home Warranty in 2024. When I closed on my home March 3, 2025 and notified CHW that I need to cancel and had not yet located another home to transfer the program to. I was offered a hold without charge until I found another home. No time limit. They continued to charge me and today I called to complain. They canceled it but would not refund the fees charged outside the agreement.

Put in an order on Thursday and couldn’t get anyone out until Monday. Went all weekend without the use of the bathroom. The serviceman was on time Monday and fixed the problem. Ask the serviceman if he had booties was was told they are not allowed to wear them because they could slip and fall. I wanted to protect my carpet. This should not be a problem if customers don’t want their carpet stained.

My service tech was professional and optimistic about repairs. Unfortunately, the parts needed are no longer available. I am without a washer which is proving to be a bigger problem than I imagined. He did return his evaluation on the date of visit which should help push the replacement faster.

Great experience. Timely, courteous, efficient, quality describes my experience. Tech was polite and friendly, and communicated all issues and resolutions. Best home warranty ever, you have to be with this provider, they care.

Technician did a great job of assessing situation and communicating what needs to be done. The home warranty company, on the other, does a bad job of communicating. I received an email for the technician to come 3pm-8pm and the technician knew nothing about it. I worked from home to be available. Not considerate.

From the start, the customer service is ready to serve your needs without effort and quick to meet your needs. When filing a claim, I called late on Thursday and they had my appliance repaired early Monday morning. The continuous communication between all parties is seamless and went smoothly from start to finish. I highly recommend them!!!

My water heater connections were fried due to the wires not being correctly tightened. I made a call to CHW and they sent their technician out on a Sunday and fixed my problems in no time. I love this company. It is an excellent supplement to home owners insurance. They are fast and do quality work.

We’ve had Choice Home Warranty for years and love the peace of mind it gives us. Yesterday, my garage door wouldn’t open. Choice had someone out there same day, who quickly found the issue (springs broke) and fixed it. They even took the time to show me more about our garage door set up and go over how make it last longer.

The person that came out was very professional and did a great job. I am very pleased. He was very nice and examined and explained what he was doing and what the problem was. He cleaned up after he finished. The home warranty company was very efficient in getting someone out to do the job.

They don't tell the truth. They tell you something on the phone but when you pay and they send the contract - It's not the same. When you call to cancel (which you have 30 days to do) They transfer you to someone who is supposed to cancel it but you stay on hold forever and then they say they'll call you back but they don't. Will probably have to cancel my credit card to get them out of my life. Don't buy it.