Choice Home Warranty Reviews

I have never had such poor service. Whenever I call to talk to an actual person, I can tell that they've got an out-of-country call center. We started having an issue with our dishwasher during the week of Christmas. Here it is, going on 3 months later, and 4 re-assignments later, they're now telling us that they'll give us $246 to replace it. We have to pay for the installation and haul-away of the old unit (which, by the way, isn't that old, it's a 2022). The warranty has not given us any service but the bare minimum. No attempts to get a tech out right away. So disgusted it's not even funny.

The technician was super, communicated well and was flexible with scheduling. Choice Home Warranty could do a little better in being available by phone to answer questions and for some items in general be quicker on scheduling for higher priority issues. Not being able to get through to a human on the phone is extremely frustrating and makes me feel like just a little decibel number in a sea of customers that CHW only cares about for profitability, not actual customer service.

First off Choice was very quick at responding to my online claim, they had a tech scheduled within 30 minutes of filing. The tech that came out, Irving from MAXCOMFORT was absolutely amazing!!! He was quick to respond to calls and text and was quick to order parts and get our furnace up and running as soon as the part came in. 5 stars for Irving and Choice with this claim!

I was just finishing looking at what CHOICE had to offer on the website. Before I had time to process the policy, I received a phone call from an agent. My only complaint is that, that was too fast! Angel ** was businesslike and delivered information professionally. I am hoping to have such a positive, quick response when I NEED the service.

The techs came out to my house and promptly repaired the shower faucet cartridge. It put up a bit of a struggle so they had to go get a replacement pin but outside of that extra trip for parts the whole repair only took a few minutes. The technicians were very courteous and personable as well. Would reccomend both Choice Home Warranty and Arizona Drain Pros to anyone.

They were called and came right out and diagnosed the problem. The guy from the plumbing company called the boss with pictures and it was shortly the claim was oked and it would only be a few days to get the equipment. No one could have been happier with the companies than I was.

This is my first claim but so far everything seems to going very well. Will have better knowledge and experience once we have contact with the repair team and their decision and how to proceed from there before I can make a true and fair decision about my experience with Choice Warranty company.

Filed claim on February 23. Claim resolved Mar. 3. Takes too long to get an appointment. The company advertises 24 to 48 hours response time. My last couple of experiences was not that... both of these appointments was like four days before the person could even respond the first company that you gave my claim was unreliable, called scheduled to meet did not show.

The worker that came out to my house was an outstanding worker and did his job well. He was very kind. He was very knowledgeable in his work, he came in and got the job done thoroughly. Braxton ** from Okc Plumbing assist the problem and fixed it, done a well job, outstanding worker. I recommend him for all my jobs

The technician arrived on time and determined a new part is needed to complete the repair, the part has not arrived as yet so the repair is not completed. I would have given a higher rating once the part arrives and the repair is complete. The technician said the part should arrive either today or tomorrow and he will contact me to schedule a time for him to return and complete the repair.

Technician was very efficient and knowledgeable. Explained everything that he was doing. He cleaned up after himself something that not all plumbers do and I appreciate that as it is difficult for me to do. He arrived when he said he would be there. I hope if I have another event that he will be available to service my problem.

After putting in several claims, it seems to be more and more difficult to try and get repairs done within a reasonable amount of time. I was without heat for over a week waiting for a repair and then once it finally was done it ended up breaking again within a few days. Out of disgust I called them outside Contractor who had worked. With Choice Home Warranty in the past and was told I now needed an addition to the work. I’ve already done to put a new burner in. I ended up opting for a whole new furnace feeling I could no longer count on your company, keeping me safe and warm in the winter. Very disappointed, especially since I have four homes with your company. I had asked for someone to call me and still have not had a response.

Contacted CHW in regards to my garbage disposal wasn't working, they sent a tech to fix it without delay and tech came and replaced it in very timely and professional manner. Just called today about Water Heater leaking and was informed by email that it is scheduled for repair this Wednesday 3-5.

Very nice guy Lorenzo. He worked to get me the best price and what I could afford at this time. He was to send me his personal number and email which I never have received. Would like that info so I can enter a contact card for him and the company on my iPhone.

The pool skimmer and vacuum at the bottom of the pool was not sucking up the water to eliminate the dirt and pop-ups weren't working. Almond Pools came out quickly & fixed the issue. Daniel was very nice, showed me what he was doing, what needed correction and what maintenance the pool could need in the next few months.

Very helpful and very easy to make a claim. The minute they answered they knew who I was by name. Went over every step of the process with me. Very professional young lady and knowledge of making claims was impressive. Went over the whole process of what to do when qualified technicians are located.

It was so easy to use the website and file a claim for service. The service cost was printed right where you could see it and easy to use the credit card on file.. There were plenty of available service appointment times throughout the day and next few days..

The service tech was fantastic. But it took so long to first find someone to pick up order. 2nd it took long for to get on schedule. What should my expectations to get service? I thought it was a couple days. Last few claims have taken longer than 1 week.

Deborah ** did an excellent job both times she had to resolve my plumbing issue. She is very thorough, hard-working, and professional. I would recommend her services highly. She called before she arrived. She cleaned up after she was finished. She was knowledgeable and answered all my questions. She was willing to work on Sunday to finish the job. I was very pleased with her work.

The salesperson that I talked to was very knowledgeable and offered a few options for length of coverage. I chose just a one year coverage because I am not sure what my situation will be in 12 months. If the longer coverage is offered when my policy renews, I may opt for a longer policy period if it is available.

Choice Warranty Company dispatched a repair person very quickly. The repair person was extremely knowledgeable, and efficient. He reported his findings to the Choice office and they contacted me in a very short time, telling me unfortunately the parts I needed were not available and they would be sending me a check to replace the washer. Excellent service every time I contact them. Well worth the contract price, for the peace of mind.

Very professional, very courteous, he told me what is wrong, he took it apart, found the problem was the motor. Told me motor going out, needs to replace, he will order, maybe 2-3 weeks. He explained the process of ordering, and how long it will take. I already have been receiving parts. I will save for repairman.

I called Choice Home Warranty one day and they scheduled the repair visit for the following day between 1 and 5pm. The LG repairman was very friendly, but professional. His arrival was timely. He was able to repair the washer quickly. The washer has been working fine since his visit.

I have been a customer with Home Serve for over 20 years for the two homes that I own. I have maximum coverage. My bill for this was over $130 for each home. A couple of years ago, they stopped their replacement policy and they never insured apppliances but did not lower the cost, in fact went up in price. I was looking for a Home Warranty that includes appliances and replacement, if necessary. I contacted Choice and was so pleased that they provided the appliance coverage, home coverage, utility coverage, and was only slightly above $50 a month. Such a bargain. I am not changing to Choice Home Warranty.

Outstanding service. Prompt and detailed. Very satisfied with the whole procedure. I saw TV commercial and debated about it for months. Decided to take a chance. Person was very professional and listened to my concerns. I would recommend this service to my friends. I think I saw Al from Tool Time once. Believable guy!

I have had to use my policy 2 or 3 times since getting it. The claim process is easy to use and technicians are usually scheduled quickly. A one-time service fee is a lot easier than having to replace appliances or any of the other covered items of my policy. I would recommend a home contract for the peace of mind with costly home repairs.

Had a problem with my washing machine, put in a claim. And technician came inspected the washer and submitted a report and received a email later on in the day for a credit to buy a new one. Since the machine was over 7 years old. It was not worth fixing so. I received a credit voucher to get a new one by email.

The technician was thorough and explained the issue in terms I could understand. They arranged for a qualified Service Provider to repair or Replace my water heater. Choice Warranty was speedy in assigning a technician. I recommend Choice Warranty without reservation. They have always provided excellent service. Most importantly, they cover an abundance of appliances.

I was unsure if these Home Warranty programs were scams or actual services. Filed 2 claims on same day, CHW provided a repair person who fixed both items. But they did have a problem getting someone to take the job. The repair person who did come was excellent. Interested in renewing my plan.

Dishwasher not cleaning dishes. The technician came and replaced the soap dispenser. I did one load of dishes after that and when I attempted to do another load 2 days later the lights on the console wouldn't light up and I couldn't wash that load. I really need my dishwasher so please fix this problem or replace the 10 year old dishwasher.

The electronic touch pad on our dryer quit working. Due to our semi-remote location it took 2 weeks for a technician to come out and say the part was no longer available. Then it took another week, with my making phone calls about the status of the claim to get a settlement. However, I am pleased with the final settlement for replacing the 13 year old dryer.

"I was extremely impressed with the service I received for my garage door repair. From the moment I called, they were responsive and scheduled a next-day appointment, which was incredibly convenient. The technician arrived on time, was professional and courteous, and quickly diagnosed the problem. They explained the issue clearly. The repair itself was done quickly and efficiently, and the garage door is now working perfectly – even smoother than before! I appreciate their attention to detail and the high quality of their workmanship. I would definitely recommend them to anyone needing garage door repair."

Quick Respond after placing the work request. Customer service was very helpful and polite. Plumbing company was in my house within forty eight hours. Very professional. Very good knowledge. Very accurate. Explain the problem. Explain how they are going to fix it. Work quickly. Problem was fixed. Future recommendations. Great work. Recommend to everyone.

They came out and looked at item needing repair. Sent information to Choice. They will return to repair. The person that was sent was knowledgeable and friendly. Will come back to make the repair. We have had other warranties that say they will but don’t make the repairs just take the monies.

The technician was very knowledgeable and knew exactly what the problem was. He wasn't able to fix it due the parts he needed were no longer made and made the recommendation to home choice that they need to replace the item. He submitted the request right away and send me a copy the company uses for my claims. Very professional.

Gave the lowest possible price for a microwave purchase and they don't do installs. I have had other home warranties and I have never had a warranty not replace and install new unit. I will not be renewing my warranty with this company. This company was listed as one of the best, but in my experience it is one of the worst.

The operator was helpful, but getting appointments with repair technicians takes entirely too long. There is no reason an appointment for repair or replacement should take over a week let alone possibly 2 or 3 weeks. If you can't find a technician within 72 hours, & make repairs within 5 days you should just replace the appliance.

The technician was very friendly and knowledgeable. He explained everything he was doing and told us he would return with the part that we needed. He was on time, called before he came to give us an arrival time, took care of what he needed to do and told us he would return when he got the part we needed. I would highly recommend him. Good service, knew what he was doing, and gave us the information we needed.

Even though my Dryer could have been fixed on the first visit the technicians were very nice and professional and prompt/called ahead prior to arriving.. Josh fixed my start button the second visit and my dryer is working!! Thank you to the first technician as he did order a new bulb for the dryer which is appreciated. TY.

The person named Crystal was very helpful to process my claim, hopefully within 24 hrs may receive a call from a plumber company to repair our gas water heater. Also I received an email with the confirmation number for my follow up. Also took me a couple of time to get a person who was able to take all my information over the phone.

I filed a plumbing claim today. I got up and I didn't have any running water in my home. I called the water department and they came out and said I have a water leak and turned it off for me and said when I got it fixed to call them and they will come back out and turn it back on for me if I need them to.

On the phone operators rude and not helpful. Toilet was leaking and operators had I don't care attitude and not very informative. Took a week to get an appointment. When I bought plan I was told all I had to pay was $75 charge but after estimate I had to pay another $60. When plumber came out he was fast and efficient.

The initial offer was nowhere near what it should have been for the washer that needed to be fixed, after talking to my case manager they raised the replacement value so I could cover the new one I had already purchased. The case manager worked to get the higher replacement value and I thank them for being so professional.

Only give you a fraction of what you are replacing. Had to replace dishwasher and was only offered $246, and cost was $580. Had to replace water heater, got nothing for that because tank wasn't covered. Had to replace pump on pool and had to pay out of pocket, because I was out of state and didn't call 24hrs before. Had pool cleaning co. do it thinking I would be reimbursed.

My garage door broke and I reported it to Choice Home Warranty late Friday night. They assigned a repair person for an early Monday repair. I had to reschedule to be available by reaching out directly to the company. It would be helpful for the intake to ask your availability when submitting the claim. The repair company was well rated, the repairman came on time and was friendly, and the repair was made within an hour.

The people at Choice Home Warranty don’t help you when it comes to filling out reimbursement forms and they are very rude when you ask for help. Other than that my experience was very good. The person who approved my reimbursement was very nice, helpful and quick about getting everything done.

The first company was scheduled to out. I was not pleased with the reviews from other customers. I called CHW to cancel service request, manager wanted to know why I wanted to cancel, I told her the company that was dispatched had horrible reviews. She wanted to know if they could dispatch to another company. After receiving name of that company, I checked them out as well. Rating was 4.9. They fixed problem.

I’m very happy and satisfied on the responses that I had from CHOICE warranty. Gave me the full understanding that it was hard to fix my WASHER. Gave me a credit so I can buy a new one which I was very happy and satisfied with the decision. I thank you and continue to use and recommend highly CHOICE, warranty. I called my sisters and brothers to make sure they choose this warranty for their homes.

Ms. **, was my contact at CHW, she was professional and promptly resolve my issue. Mr. ** of Fusion Garage Doors, was contacted and he was on time and rendered an excellent service. Your complete rendered service is noteworthy. I shall inform, recommend your service to my friends. Thank you!! CF Semper Fi

Used our warranty because my hot water heater had stopped working and Choice Home Warranty took the time to find me somebody. He came out on time and did a great job. I appreciate them getting it done in a timely fashion. The technician was knowledgeable and I like the fact that Choice Warranty is very affordable for me and my family. This isn’t the first time we’ve used it and it was still a great experience.

CHW is very responsive. Unfortunately, where I live, not many techs pick up. I was able to find a tech, but had to get them to upload data to this claim. They have yet to do it, but that is not CHW's fault. CHW has always been very professional and the coverage is good.

I have been with Choice for over seven years. I have averaged about one call per year. Our premium has doubled, and the coverage seems to be less. Our latest claim is costing $350.00 out of pocket not to mention the $60 monthly cost. I really need to evaluate whether or not I need this "insurance."

Microwave stopped working. Choice Home Warranty made appointment with Technician for 48 hours later. He was fast and efficient. Discovered main circuit board was dead and not fixable. After his report received email that we would receive check to replace. Thank you for quick response and decision to replace microwave.

Quick and responsive appointment. Easy to schedule repairs. All service appointments are available within your time frame. The service providers are professional and polite. Conducting inspection to repair the issue and get you back in service. The extra payment should be eliminated. So far no major issues with the company or its contractors.

I had a great experience with Blake’s Heating and Air. The technician arrived within the timeframe he provided and was professional and knowledgeable. He quickly diagnosed the issue with my hot water heater and relit the pilot light efficiently. He also took the time to explain the problem and how to prevent it in the future. The communication was clear, and the service was prompt. I appreciate the reliability and expertise, and I would definitely recommend them to anyone needing HVAC services.

Joe was excellent. Called same day, set appt for next day, was prompt even early and kind and professional. 1000 stars if they allowed it. Best business transaction in many years. Would highly recommend CHOICE HOME WARRANTY. Good job. Keep up the good work. Would call again if needed.

We had a couple mid level problems with our appliances. Choice was fairly simple to navigate in submitting my claims. We had great technicians that came prepared to solve the issues, however the only issue was that from claim to technician getting out to our home was nearly a full week. I understand that is not the technician's problem or fault, but a faster turnaround time would be appreciated. Thank you!

Filed claim to Choice for leaking kitchen faucet or pipe on 2-4-2025. First company changed the date 3 times. Would not return my calls. I called Choice twice complaining once again for poor service. Sent me another email for another service who was like "a breath of fresh air.". Technician was awesome!!! Should NOT have taken 3 weeks for Choice to find someone to fix a leak.

Service was timely and the technician was thorough and efficient. Process went smoothly and we were pleased with having it fixed at the first visit instead of ordering the part and making us wait longer for the repair. The timer was not working and he was able to fix it right away.

I’m still waiting on my dryer to be fixed which was called on on Feb 8. There was some back and forth going on about the approval which I was not told about until yesterday (Feb 27). No one has contacted me to let me know what the is or was. I am still in need of getting my clothes dryer repaired. It has almost been a month now.

No ZERO stars option? I see why. That's all they deserve. CHW is a financial scam. We had them for a year, ATTEMPTED to file two claims and their "service" was pathetic each time. Unqualified contractors and slow response times. Then they started denying responsibility. Their game is to wear down the weak and weary. RUN AWAY from these scammers!

I put in the request for service, and then the next day, I had an appointment text to me for the following day. The plumber was on time, courteous, professional, and willing to change the appointment if I needed. Phenomenal! He explained the assessment and the procedure for repairs. Honest and informational.

Choice did a great job assigning a company to check out our HVAC. The technician was awesome on providing Choice with required doc and photos. Getting a whole new HVAC. There is some non covered portions with this replacement. However 4k is better than 12k. Thanks choice for the ease of use.

I became disappointed with the service that I was receiving from my previous home warranty policy company. Choice Home Warranty had outstanding service reviews. So, I gave them a call. Resolution representative, Akim ** demonstrated the ability to resolve the claim issue in a professional manner and patience. I highly recommend Choice Home Warranty to anyone. Choice demonstrates the knowledge, skills and ability to resolve issues that may arise when filling a claim. They really demonstrated why I would recommend the company.

Overall experience is very good. Most technicians are very knowledgeable and professional. The company seems to have a good selection process. We just renewed for our third contract, all multi-year contracts. The only weak spot we encountered was in HVAC techs. The appliance techs have all been excellent. I strongly recommend company and the warranty.

The plumbers were very professional and very, very courteous. Their work was outstanding. If I had to use a plumber again, I would rather have total plumbing come than anybody. They were very professional and knew what they were doing. If all the people like this are covered under Choice warranty I’ve done myself justice by signing up for the service.

It started with an issue with the ice maker not dispensing ice through the opening in the freezer. The tech was scheduled to arrive and was able to diagnose the issue and quickly determine what was wrong with the freezer. The repair was completed, the technician was very professional and took care to be considerate of our home. The only angst was the length of time it took to get the repair parts ordered & delivered for the repair. I would use this warranty service again.

Technician did great. The wait time to get it done was longer than I would like. The weather was below-freezing the whole time. We opened the claim at 4:30 am on Tuesday and Technician made it at 5:52 on Friday. We expected it to be A local repairman. But ended with one seventy miles away.

I was totally disappointed and not satisfied with the service I received from Choice. It is now going four weeks my machine is down. My washer is less than six years old. I had to wait two weeks before the technician came to evaluate my machine. The results was I needed a part replacement which was to cost near three hundred and maybe fifty nine dollars. From that point Choice needed to make a decision. Now it's a third week waiting for their result. Choice decided to replace my machine in the sum of $339.00 to purchase from Lowe's. The problem is Lowe's does not have a machine in their inventory that cheap. Nor does any other reputable appliance store. Choice guaranteed to repair or replace my equipment.

I'm not happy with your case manager, He is not knowledgeable. He do not understand my house have two heat systems. He is not solved my problem issue. I need talk your supervisor to be solved this heat issue as soon as possible! I have multiple house insured by CHW, I like CHW is reliable, quickly and respect.

I had a very quick response to my first claim with Choice Warranty. Two men came, and they were both very nice, concerned about my problem, did a thorough "problem-solving" examination about the problem. My range needs a new part and, before they left, I was told my claim had been approved and the date they would return to complete the repair. I am very pleased with the excellent and expert service!

The electrician texted the day before, and the day of the appointment, to ensure that I knew what time he'd be there. He gave plenty of notice before his arrival. He gave explanations throughout the process. This is a customer-friendly company. I had no heat for over a week during the coldest time of the year and finally this company took care of me.

Gentleman came last night on his way back to where his office is in Pensacola. He was very thorough. The overflow valve on my water heater was dripping onto my carport and sadly getting better overnight. Gentleman came after hours and it didn’t take him long at all to fix the problem. Very kind and fix the problem. Thank you very much.

After our kitchen flooded due to a burst pipe under the sink, It was so great to have a plumber come early the following morning. He was very polite and hands on. Our repair took no time at all. We are very pleased to have switched to this warranty service. We have also recommended you to many other relatives and friends.

I received answers to all my questions and chose to go with Choice. The gentleman I spoke with was very knowledgeable and helpful. The process was straightforward and easy making my decision simple. I look forward to dealing with Choice if and when we need your services. Thank you for making the process stress free.

I had the best experience with CHW! Sheri ** is a dream to work with and helped me get my home warranty and if I have any questions or concerns she is always available to help me with my warranty needs! I had to file my first claim and everyone was so wonderful and customer service was amazing!!

I have been using Choice Warranty for over four years. They are consistently attentive and I have saved thousands of dollars by using this insurance program versus paying for my own repairs. They have a good list of qualified technicians for a variety of appliances, flooring, plumbers and electricians, etc. When, on the rare occasion that their list of technicians are not available, they will let me find one on my own, which has been helpful here on a small island! I highly recommend them… Save money by getting them multi year contract!

My clothes washer seems to have many issues due to normal wear and tear of an older machine and Manners Maintenance was able to diagnose and ultimately order the parts needed to get this machine back to almost normal function again. Pictures will follow when all the parts are installed and the machine is running full throttle.

CHW denied my claim because I was unable to provide my own home inspection report, which they advertise as not required. Even though I provided documentation from another contingent buyer’s inspection report listing issues that were identified and subsequently repaired, as well as the Closing disclosure statement by the seller, CHW denied my claim. I spoke to multiple claim reps and a supervisor, but they insisted that my claim is denied because I didn’t have a home inspection. I would not recommend this company.

Having issues with the water flow in the kitchen, bathtub & shower. The technician took the time to evaluate the issue (clean out the pipe to the hot water). My water heater is 20 yrs old & still working fine. Very happy with the outcome. Also very happy with the prompt response from CHW, thank you.

We requested plumbing help through the online portal and it took a week or so to get a reply. When we finally got a call the plumber was available right away and scheduled an appointment I think it was the same day. The plumber was professional and quickly diagnosed the issue. He explained that the issue we had was not covered under our warranty, but he was kind enough to explain to us in detail how to fix the problem. We were grateful for his advice and I feel the cost was on par with any professional appointment for plumbing, electrical and the like. We are satisfied with the experience and happy we chose to get a home warranty. I wish the response time was a little quicker but overall it was a good experience. We appreciate the plumber who came, he did a great job.

Great electrician. Very knowledgeable and professional. Highly recommend. Would recommend Choice Warranty. Knew exactly what to do and how to do it. Was 23 years doing this... Timely on getting someone out to fix the problem. Will use him again when needed. Please send this company. Clean, courteous and respectful. Used booties on his shoes.

I've been a customer since 2019. My original agreement expired in 2023. I've been paying a monthly rate ever since. I called yesterday to get back in to an agreement to lower the monthly rate and service fee. I was quoted a rate of 54.10 per month online and tried to purchase it but the transaction would not go through because of my current contract. I called in and was quoted a 3 year rate of 1,500 and asked if it could be paid monthly instead of a lump sum. I was transferred to someone who confirmed the rate and took my credit card. She said that my monthly installments would be $68.00. Today my credit card was charged 3,088.00. THIS MUST BE CORRECTED IMMEDIATELY!

DON'T DON'T DON'T!!! I would NOT recommend this company at all! Not only would they not wait on a back ordered part to fix my refrigerator they then made me take a cash settlement which was only half of what a new refrigerator costs and my appliance is only 3 yrs old. I have had 2 houses with this company and never had to use for a claim before but I will never use them again!,

You guys have no sense of emergency. Put in this claim and the Tech came out immediately. That was last Fri Feb 21. He took pictures and submitted. Tues he called and said you need more pictures. Now it going on Fri, no word. What's the problem with your services. Lost a hot water heater shortly ago, Three days to get a Tech. He said it would take a number of days to get an answer back, etc. Decided to replace it myself quickly. Needed hot water for visiting guests. Wow, bad service. That's my review...0 rating!!

I spoke with Oscar today. He was very courteous and helpful. He worked very diligently to set me up with the plan that would be in my best interest. Thank you Oscar, for everything! I thank Choice Home Warranty, for offering the most items of coverage and at reasonable prices!

I'm in the middle of a claim. The tech came and figured out he needed parts. He's gone, and I don't know when he'll return, so it's just a lack of communication. Could you send me a text or email, please? The tech was friendly and seemed to know his job.

Dennis was very patient and thorough called and advised approximately what time he would be there. Was on time. Then showed me the right way to start the oven, time it, and turn it off. The power had gone off and had reset the oven. It is hard calling in because I am hard of hearing and accents do not help that is very hard for me. Tech was great and the appointment was soon

Tech fixed it in 5 mins. with a replaced part. He called in advance to let me know he was on his way. He was very professional and courteous and informative. Would highly recommend this company, if you're a homeowner it's worth having insurance on your appliances. Will save you a lot of money in the long run

It took a couple of phone calls and they finally found me an electrician. He came and was very good and didn’t take him long to find that the motor in my garbage disposal was broken and getting wet which would shut everything off. He took a picture of the model and said he would be back and I hadn’t heard from him for 3 days. I called him and he said they weren’t approved for the garbage disposal which doesn’t make sense because they have it listed right on the contract. The company never contacted me with that information.

Had a garage door that would not operate. Called it in to Choice. They sent A1 Garage out to find out what the problem was. They diagnosed the problem by checking out the garage door opener and rails. The problem was the board they sent in what they found out. The repair was taken care of the next day.

Loved the appointment booking and claim experience. The tech was good, I just wish he would have attempted the suggested remedy before leaving. We were told to run a few cycles to clean the washer to remedy the debris in the washer. I wish he would have run a quick cycle to ensure this solved the problem before departure. The communication prior to the visit was appreciated. Service was prompt.

I signed up for Choice Home Warranty a couple of months ago and filed my first claim a few days ago for my refrigerator that had stopped cooling. We lost everything in the refrigerator and freezer. Called Choice and they sent out a repairman and he diagnosed the problem as a bad compressor. He later called back and said Choice denied the claim. No reason given, so I had to file an appeal. Still waiting for a response from Choice and in the meantime we are without a refrigerator! I am a Realtor and have recommended Choice to many clients, but at the moment I am very dissatisfied with the service. Hoping the appeal is successful...

Electrician did a great job getting to the heart of my electrical issue and fixed it right away. As it turned out I it was a an issue with the circuit breaker and was resolved very quickly. He was very knowledgeable and pleasant. I am very pleased with the service.

The technician was on time/early. Was able to diagnose the issue and get approval within the time he was at my home. The replacement is taking place one week later which is just fine for the turnaround. I have robotic cleaners for back up. Technician was professional.

Beware of Choice Home Warranty – A Complete Scam! I made the unfortunate mistake of paying off a six-year policy with Choice Home Warranty for about $2,000, thinking I was securing peace of mind for my home’s major systems and appliances. Instead, I have been met with nothing but frustration, hidden fees, and outright refusal to honor their coverage whenever something breaks down.

I had Choice Home Warranty about 4 years now. My heater went out, the pilot wouldn't stay lit. I had my HVAC people who came out and serviced my furnace back in August 2024. They advised on 2.14.2025 the heater is an older model and carbon dioxide is escaping and it needs to be replaced. I opened a claim with Home Choice warranty on Friday 2/22/2025, received an email claim was assigned, no update or response since Friday so I called on Monday 2.24.2025, was advised it was assigned to a technician and they would be out on 2.18.02025.

When you don't listen to the Tech. and draw your own conclusions. It's very unfair to me the customer. He told you he felt it was a broken switch more than corrosion. And because corrosion was not covered. You jumped all over that conclusion. So no. We are not happy with Choice Home Warranty at this moment. We have been a customer since 2018. Not sure how much longer we will be.

Signed up one day. Got 4 calls next day trying to sell me something else. Also found out didn't cover some of things I thought it did. I guess I didn't understand accent of person. Maybe from different country or I don't hear well enough but just can't afford for what was covered.

Appt scheduling was difficult with vendors not open on weekends. If I work reg Mon-Fri and their schedule is the same nearly impossible. Had to go through a few vendors before I got a good one. Just waiting on the actual repair of the dryer at this point. Tech was polite and professional. Appointment person was helpful. I think it's a good vendor company overall "Angel Appliances".

My clothes dryer wasn’t heating up. The technician knew exactly what was wrong and fixed it right away. He was very kind and extremely professional. Let me know exactly was was going on with it and he fixed it right away. I love Choice Home Warranty. A technician was sent out within a few days and I didn’t have to worry about anything.

Ardi has set up a house call at $65 to check things out and fix if necessary. Electronic Air Filter and Whole house humidifier not working well. Was unable to keep my house at a consistent temperature. Hoping we can get things worked out. Have not heard from anyone yet on setting up an appointment.

I purchased a home, and the previous owners left us a Choice Home Warranty. However, I've encountered issues where it seems every request I make for repairs is not covered, leading to wasted expenses of $75 each time. For example, I had a broken sewer pipe, and despite asking explicitly whether it was covered, the order was placed without clarity, leaving me apprehensive about further unnecessary charges. My experiences with the warranty also include two claims for my hot water heater, which wasn't providing enough hot water and made loud noises. Both times, the claims were denied, supposedly because the heater was "old," which Choice said didn't qualify as a manufacturer's defect. Despite trying to resolve this and even having different technicians check it, I was met with the same outcome.

My experience with Choice Warranty has been quite mixed. I first became interested in their service through an email ad several years ago. At that time, I was with American Home Shield, but Choice offered a better rate, so I tried them out. Up until recently, things had been okay. However, my latest experience was disappointing.

I discovered Choice Home Warranty through the internet and went with them for the low price they offered compared to other companies. However, while I have filed a few claims with them, the process can be misleading. Though filing a claim is fairly straightforward, not all claims are approved, and approval seems to be based more on their assessment of repair costs than I was initially led to believe from phone interactions.

Since I bought this policy, I have used it three times. Each time I have been very happy with the local service companies that have been out to fix my problems. I will recommend this company to anyone who needs a home warranty, and I think everybody should have one.

Choice Home Warranty has been taking care of what we needed to. I submit claims with them online and they get on it quickly. The techs have been good enough to do what I need done. Some are a little better than others.

I first learned about Choice Warranty many years ago through a TV ad while I was living in Orlando. They were advertised as the top home warranty service, which led me to try them out. When I moved to El Paso, Texas, my insurance had expired, and since Choice Warranty offered me a great deal, I decided to continue with them. I’ve had their coverage since purchasing my house in 2018, and my warranty is valid until 2026.

The plumber was running behind, but kept me updated. Did the work quickly and was a very polite guy. His helper also did a nice job. They explained what was needed to resolve my problem. I'd appreciate it if I have any other plumbing needs that Michael from Down South Plumbing be contacted.

The companies that come to our house are not very good. Three Js were so rude and told us they were not going to do a thing. And they didn’t. We need someone who is skilled with plumbing. Now it is leaking at the base. Water all over the floor.

After a week wait for technician to come out for our initial visit then had to wait another two week for parts. After this wait technician did come out and fix the problem to my total satisfaction. Very pleased with final results.. Technician was very courteous and very knowledgeable to his job. Very good service..

I recently had my microwave break, and while Choice Home Warranty offered a cash option, I felt it should have been about 20-30% more to be fair. Additionally, there was a delay in receiving the check for my dishwasher claim – it's been over a month, and I haven't heard back from them yet. Despite these issues, I'm overall pleased with Choice Home Warranty. I've been with them for 3 to 4 years, and they've been quite decent. The contractors they send out generally have good attitudes, though I did have a poor experience with a plumber once. Thankfully, Choice found a replacement contractor quickly without any extra fees. In terms of their service, they are generally easy to deal with, and I would recommend them.

They were prompt and efficient. They know what they are doing. We have done business with them for years. They have been doing business here in Susanville and the surrounding area for a long, long time.

Not once have I called and had something actually covered by the policy. The latest was my garage door opener. They don’t cover the springs, the cables, the rollers, or the tracks. Only the garage door opener - nothing else. Also if you have an appliance they cannot fix, it will be depreciated based on the age.

Seth did a fabulous job explaining the service plan to me. The service plan covers more than I expected. Seth was very helpful, patient and informative. The cost was well within my budget and lower than other companies I looked at. I look forward to doing business within Choice Home Warranty. I'm a very happy new customer.

Excellent service in all respects! Redman showed up when he said he would, quickly diagnosed the problems, ordered the parts, and came back and solved the problems. Definitely would recommend Redman and Choice.

I've been a customer of Choice Home Warranty for about a year, having switched from American Home Shield, primarily due to their more competitive pricing. However, I can't say that their service has been better.

Dishwasher wasn't starting all of the time like it was supposed to. Tech cleaned filter and drain sensor, solved the problem and showed me how to clean it myself. I contacted Choice Sunday evening, they called back took my info, called on Monday, set up appointment for Wednesday, tech was here Wednesday by 8:30 am, fixed problem by 9:45. All good now.

I called Choice Warranty for an old claim that needed follow through. Choice Warranty understood and processed the claim with no pushback. So far I've had no problems with the warranty service. Since I started working with choice warranty the representative understood my needs and provided immediate feedback back with assigning service providers. I can only say, this company is a better choice than a different one I used several years ago. I hope to maintain and build a positive relationship with choice warranty so as to recommend their service.

I was pleased with the service. The technician was prompt, polite, and thorough. It was an easy fix. Prior to the service call I did call their office two times to confirm the appointment time but did not receive a call back. I did have to wait almost a week to get the service which I thought was a long time.

Jesus was very professional, yet friendly. He explained what the problem was and showed me how I could tell what the issues may be in future, as I have a “smart” water heater and it has lots of information on it. Dispatch was attentive and I was able to track when Jesus would arrive, so that I could be productive rather than just sitting around waiting.

Is CHW plumber arrived on time, notified in advance that they were on the way for scheduled appointment. Plumber analyze the issue, stain in ceiling, could not find source. Suggested cutting through the ceiling, which was decided not to do at this time. Wait on the issue and see if it continues to develop. Plumber may need to return depend upon results.

Very good customer service. Got here on time and to care of the situation in a manner able time. Fixed the problem on point. Had another plumber told me I needed a whole new garbage disposal but that wasn't the case. Thank Choice for that and yes I would recommend all my friends to choice Home Warranty.

The technician arrived on time and was very knowledgeable and friendly. The problem is the home warranty company gives you a fraction of the replacement cost of a washer by the time you pay for the service call, it’s worthless. Typical home warranty scam. They tell you that the amount given reflects wholesale value. And then you get a Lowe’s gift card for retail purchase.

I've had Choice Home Warranty for a long time but I've only had one claim which was last month. I called them and they got a tech right out here. The technician and the people that I went through were wonderful. The tech had to come back, but it was because he had to order parts. Then he came back the next day and he kept in touch with me every day, giving me updates. I was very well-pleased.

I recently did some research online and came across Choice Home Warranty. My experience with their claim process has been relatively smooth because it's all handled online, avoiding the need for lengthy phone calls to customer service. The flexibility of managing claims online is a convenience I appreciate.

I purchased a home warranty with Choice Home Warranty after moving into a new house. My initial interest sparked when I received an advertisement, and I wanted coverage for several appliances like the refrigerator, stove, and especially the air conditioning unit. Unfortunately, my first experience wasn’t great, as I had to pay over $1,000 out of pocket for a new AC unit after a contractor deemed it necessary during a service call. I wasn't very happy about that.

Choice did a great job dispatching the issue and assigning technician within 30 Minutes of entering it into the portals. This was two separate claims. One for the flood light and the other for the garage door. This is a good experience.

They provided me with very helpful customer service and they provided polite and professional customer service. The prices are good too! 24/7 service provided. Rated number one. All around great service. I am happy that I called them. I am a senior citizen. I feel that I can depend on them. I have peace of mind now. You never know when you will need them.

I am pleased with Choice. I have had them for five years and they always take care of any issues I have with problems in my home. They send out contractors in a timely manner and I can always reach a person on the phone if needed. I would recommend them to family and friends.

The most recent claim I filed went smoothly. The technician called ahead, arrived on time, and fixed the issue while providing helpful recommendations to prevent future problems. Everything is working fine now. However, I feel there is room for improvement when it comes to handling big-ticket items like air conditioning and heating. Choice tends to quickly deny coverage rather than attempting to address the issue, whereas for smaller items like garbage disposals, there are no such problems. It would be beneficial if they could focus on assessing the situation first before deciding something is not covered.

I had a different warranty but I had some trouble with them. They didn't help me pay for something I thought they should, which was my garage door. My daughter had Choice and was happy with them so I switched. I call when I file a claim and I talk to somebody on the phone. The process is very easy. I just had a claim. My stove broke and they had someone come out and fix it within 24 hours. He could not fix it so they came up with a number and they asked me if that was agreeable to me, which it was. I paid the difference and I got a brand new stove. I was very happy with the service and everything I got with the stove issue. I did have a heated discussion with one of the reps. I live in a small town. We have a Lowe's and a Home Depot. They found a stove at a Best Buy, and I wasn't gonna drive 38 miles to go with a stove. She finally agreed that she would look at some at Lowe's and let me know what they could do.

We have been very pleased with the quality of service that Choice utilizes. It is easy to schedule appointments and track. We have been pleased with the reasonable monthly and service fee thus far. Highly recommend for peace of mind. The vendors that Choice utilizes are very professional. It is easy to contact Choice representatives.

My thoughts on service call especially when it come to washer or dryer repairs. I made a called on 2/25/2025 for my washer to be repaired. Choice said it will be 3/6/2025 before the tech would come out to look at it. This is unacceptable that's 9 days. Am a good paying customer.

I had found that our Coverage had Lapsed, and Ralph helped me Renew! I am very satisfied with Ralph. We could only afford to Renew for one year, at this time. I will be very happy to recommend Choice to anyone. I am looking forward to having the Choice Home coverage!

I filed a claim with Choice Home Warranty for an issue with my HVAC system and am currently awaiting a response. Previously, I had a claim for a broken spring in my garage. To my surprise, they acted quickly and sent someone out the next day. The technicians were very professional in both situations. Overall, I am very pleased with the service and have no complaints.

When we were buying a house, they gave us four home warranty companies to look at. I looked at Choice Home Warranty, and they had the highest rating on the internet. I've had them since December, and when I had to file a claim, they handled my situation right away. The contractor came and fixed the issue. The most recent was a backed up toilet. I would not normally have called them except that the call previous to that was a repair on that same toilet, so I wasn't sure if it was related or not. On the second claim, I went through the internet. I'm in my 70s and not that computer savvy, but it seemed to be easy. I was given the name of the company on both claims, and both plumbers seemed knowledgeable. It was easy to deal with Choice and they were reasonable as well. It was also easy to make an appointment and they're a little bit cheaper than the rest.

Great price. I hope great service, but the overselling drove me crazy even when I said NO many times, I was put on to another person who told me I was rude because I did not want to save money by paying for 3 or 6 years!! I was almost at the point of telling them, "No forget it. Refund all my money!!" Listen to your clients.

The ** Family has been with this company since 2013. They stand by their statement REPAIR or REPLACE.... They are very friendly and professional attitude... They make a mess they clean it up...Nice Ha.. They are trained to do this job a perfect job... How nice this company has their employee Trained...

I heard about Choice from their advertisements and I looked it up. As I'm getting older, I should do everything around my house myself. But I'm pushing 72 and I don't wanna do it anymore, which led me to go into a home warranty company. I usually go online and submit a claim from there. At times, there's a problem with language but it’s been fairly easy and they've been responsive. I had a toilet that kept running and I also had a bad faucet in my sink for my kitchen. The part in the toilet was replaced and I provided a faucet. The repair people changed it and did all the labor on it. The response was good and the service was fairly rapid. As of now, I've had no problem with people coming in and fixing things correctly. I've had some very good people and people who weren't that great, but they were okay.

Choice Home Warranty is very responsible. You go online and put your number in then somebody calls you and sets up an appointment within 24 hours. That process is easy. The reps are very nice and the contractors have been good. They have done what they said they were gonna do. They explained everything to me and took care of the problem. I had one come out but it didn't work out because I didn't tell him the right stuff. I called back and got somebody else. I told him the right stuff and it all worked out.

I had a water leak in the inside plumbing of my house. A plumber came out and fixed the first one. He thought he was done and went away. When I was doing some of the things he suggested, like covering the pipes with insulation, I noticed that one of the pipes was still leaking so I called him up. It took him a little while to get back to me, but he was very friendly. He fixed the problem and in the process, he had to open up a wall to get at the pipe. Then I had to call and get the drywall guys out here. For some of the home warranty companies, that would be part of the first call. But with Choice, it is not. It's an additional $75 because there's another technician coming out. I was surprised at that but I was happy with the jobs that they did. Now I have to finish the sanding on the drywall, painting and putting a new floor in my walk-in closet.

Let's not get it twisted! Choice Home Warranty is but one of many home warranties and it has its fair share of disappointments! On more than one occasion I've had to haggle with customer service representatives to get my service requests straight and then haggle some more on what was and wasn't covered and why.

I have had warranty with other company for 8 years. Never denied. First claim they sent a technician told me to clean dishwasher filters after each use was the standard. WHO DOES THAT?? I clean mine once a month, industry recommends is 3 to 6 months. I appealed. She didn’t even listen to me, she had a canned response to deny. I asked, "What would you have me do?" She offered to send the idiot back to my house and told me it would cost $350 on my end and they wouldn’t cover. TERRIBLE rationale, terrible technician, and ridiculous appeal process.

I have never had to give a negative review before. I am very disappointed with my Service. I appealed the offer that was made to me and I could tell by the verbiage that they were simply reading from the textbook! I counted on the warranty for the very fact that the appliances were old. I'm sure some of the burden is on me, I did not realize that there were different levels of coverage. Even so, your offer was not a good one. I felt very used. If I need a home warranty again, it will not be from Choice! Thank you for allowing me to voice my concerns!

Technician's appointment to come to house was cancelled on 3 straight days. Supposed to come out on a Thursday & did not actually come out until the following Monday. Pleased with service when he did finally arrive, but wait time was totally unacceptable. Have had similar wait problems with my last 3 repair issues. Seriously considering not renewing contract.

I'm skeptical because I've had this plan before and wasn't given any assistance when making 2 claims, except paying the service charges. I am however giving them a 2nd chance because even companies deserve a 2nd chance. Let's cross my fingers and hope for a different outcome! Perhaps next year a better rate will prevail.

Mike was completely professional from the confirmation call to getting everything handled. He showed me what was wrong, gave me options for repair, and handled everything with the you so I could just get ready to have what I needed. I have used warranty providers for years, and he was among the best! Will recommend him whenever possible!

Have not had a great experience with this company! The managers are no help, neither are case managers and the vendors that have been sent out never truly repair anything but leave a mess and need for more appointments. I been waiting for an answer on my heating system from someone who charge me to tell them what the issue was. No diagnostics and left us without heat and have had no follow up from Choice.

We had a wonderful experience with AJ **, the owner and technician. He arrived on time, and he was very personable and knowledgeable. He worked quickly and efficiently, and repaired our issue in no time. Obviously, I would highly recommend AJ's company. This is the best experience I've ever had with an appliance repair. I'm going to request this company if and when I have another appliance repair need.

Totally impressed by Muhammed from Doctor Plumbing Services, for his excellent service, professionalism, knowledge, and physical abilities to get into a very tight space in the attic sloped roof line with nails! Within minutes of arriving at my home, Muhammed was able to locate the pinhole leak under the attic insulation where the line feeds through the 2x4 from the attic into the shower backing. In less than 10 minutes, Muhammed had run and replaced the water line and had my home back to normal. This man deserves a bonus, no nonsense straight to work, get the job done correctly the first time, one & done!

I utilized my Choice Home Warranty to diagnose an issue with my dishwasher not running through its cycles properly. I requested service, paid the $65.00 service call fee and almost immediately I was notified of my servicing tech. Good communication through the arrival and service. Turned out to be a very minor issue and no problem at all really so I paid to gain a bit of knowledge for the next time which could save money later. Choice Home Warranty has been good thus far but I have not had a true high dollar item come up for repair but so far so good and I would recommend others to them.

We received a quick response and the part needed was quickly identified and installed. The service was professional and done on time. My husband was able to set up everything on-line and quick emails and repeated contact was made. We have had other home warranty companies in the past and Choice has been superior.

Our claim was denied. We provided verification that our ice maker was not covered by a manufacturer warranty. We had to appeal. That brought us to Norvette. She was the best case manager. She was spot on, guided us and HELPED to resolve our case to complete satisfaction. Thank you.

Outstanding customer service and support, patient, courteous, professional. Walk me through the contract. Over all upstairs standing customer service. Would a overall upstairs standing customer service with a smile. Thank you very much for your for your fantastic customer service, I call to open up a new account. The gentleman that helped me walked me through the process, what to expect and how much my payment will be. He also mailed me out a contract because I prefer a paper contract. I'll be looking in the mail for that. Thank you. Thank you again for your great customer service. I look forward of using your service. I was recommended by my daughter and cousin to go with you and stop the other company that I was with. Looking forward to a better company and a better relationship. Thank you very much.

The technician was personable, fast, and clean. He came prepared to do the job very fast. He had the proper equipment, tools, and equipment to do the job. He had the motor replaced in a few minutes and professional. I would highly recommend Brockmeyer Electric to anyone needing an electrician.

We purchased a house built in 2005, and during the initial inspection, everything seemed perfect. However, after closing, we were faced with a series of issues, including problems with the wine cooler, dishwasher, and all three HVAC units. Since then, it has been an uphill battle to get the necessary services through Choice Home Warranty.

Choice Home Warranty is great! They are quick to respond to your problems and the technicians that they send out are friendly and professional and do a great job! I have never had any problems with them and I have had a microwave, air conditioner and now a clothes dryer repaired. I would highly recommend using Choice Home Warranty!!

Price was too high. Did whole job without CHW for 700. They wanted 1987.50. Don't understand pricing. Think it is a scam but I paid over 1400 for their service. Not worth it. Very disappointed. Service tech was short and I paid 75 dollars for maybe 10 minutes of him telling me what I already knew. Waste of time and money. Sorry for anyone that purchases your service. Thanks and a lessoned learned.

I recently had a claim with Choice regarding a heating unit. They were prompt in responding and dispatched a technician quickly. The Technician was knowledgeable and was able to make the repair in a timely manner. I was very pleased with how Choice responded to my claim and just today, added coverage for another of my homes.

The tech was great, helpful and thorough. He was able to fix a few of the canisters. He accidentally bumped our stove and the gas was on for like 5-10 mins which was not great. Max from MIK was pretty communicative too. The tech was on time. They offered us a few out of pocket services too. Not all lights were able to be fixed on this visit.

I have just signed up so it will take a little time before I need your services. I look forward to good protection when needed. Customer service was outstanding. Warranty fully explained so I understood all options. Thanks for having this service. Costs are reasonable and will help protect my home.

It took over 1 month to get a technician to look at our refrigerator. The technician was fine, 5 of 5 stars. The end result was Choice offered a cash alternative as the refrigerator was old. We accepted and were pleased with the offer. I just wish it didn't take over a month to get service. It concerns me that a future failure of a critical appliance that requires a more urgent response will not be serviced in time.

He was great! You however sent me an email saying he couldn't come back to fix the two items he identified still needed to be fixed as he only evaluated the problems on his visit. YOU wanted to have a new electrician come to fix them for another $85.00 service call plus whatever they would charge to fix them. I am not renewing my policy because of the pain and suffering your company has put me through all year. YOU ARE TERRIBLE!

My furnace kept running but my heat pump never came on? The air coming out of the vents was always cool, not warm. The technician did a thorough diagnostic on the heat pump and furnace. He found there was a loose wire between the thermostat and the furnace, which he repaired. Since he was here when I turn up the heat on the thermostat I'm getting heat. Which is great!

I know that you responded our request. But I can’t tell you the outcome because you are still going to the property that we need to look at. Ask me later when our request is done. I am expecting that the problem will be solved. Thanks. I appreciate it.

My LG Dishwasher was not starting up the cycle and when started it was not completing all cycles. Choice Home Warranty was very helpful in assigning me a technician very next day of me filing the claim. The technician was very prompt and professional in fixing my dishwasher on the same visit. It’s now working like a charm. Thank you Choice Home Warranty!!

JB has been to our home twice now and both times very pleasant and professional. I have already referred several people to Choice Home Warranty. We are extremely pleased with the service we have received and the companies that they have sent our way to do our work. Buying a home warranty has been the best decision we have made. So pleased with all the service received. You won’t be disappointed.

I called Choice, told them that I striker broke on my washer. They immediately charged me $100 and the company they had set up for me came a day early. What a fantastic feeling to have my washer back in 3 days. The company that came out gave me suggestions on how to make sure it doesn't happen again. It was fantastic. He was personable and on time even before on time.

Supposedly well rated, so signed up from AHS who got atrociously expensive. File claim over a week ago. Now been waiting over a week for our garage door repair. Filed on a Friday. Supposedly A-1 Garage Door guy showed up on Monday. Assessed. Told us back Tuesday after picking up parts. Child sick, cancelled. Bad weather, appt moved to between 3 & 7 pm Central. (Ridiculous time.) Then checked w/ Choice since heard nothing. Then received assignment to “different company.” Different name. -Diamond something.- Same phone number to contact as A-1-number out of Florida. We’re in Arkansas. Appt set for Friday between 3 & 7 CST. No one showed. No one called. Contacted customer service yesterday. Complained.

The technician was a master plumber and fixed the issues and answered all my questions. He was very good and I would ask for him again. I would rate his professionalism 15. He was here over an hour and worked the whole time. They called me to set up appointment on weekend when I was home. Came within time frame.

I submitted my first claim through the phone and it was an easy process. My dishwasher isn’t turning on and the representative on the phone took note and ensured me that this is covered through the warranty and on top of that it will be a technician that specialize in the brand I own.

Knowledgeable and very personable. Very polite and explained issue. He was on time. He discussed issues with refrigerators and quickly diagnosed the problem. He asked me if I had question and explained the issue in detail; and how this particular problem occurs frequently and is correctable all the time. Overall I was very pleased with the service technician.

The Technician who came out to service our unit (Sanchez Ac & Appliance Repair) was very knowledgeable and professional. Although he wasn't unable to fix my problem due to it being out of his service abilities with nothing to due with the AC, he directed us on what we need to do to resolve our problem. Thank you, Sanchez Ac & Appliance Repair & also thank you CHW for responding to our service needs so quicky, I reported the issue I was having and that same day the Tech was at my front door. WOW!! Talk about Quick Actions!

As a long time customer of Choice Home Warranty I am pleased to see the quality of contractors has improved. My last experience with a repairman was poor, which I reported to CHW. A representative contacted my shortly thereafter and told me they were revamping their contractor lists, purging those with poor reviews. The serviceman who was here yesterday was competent and professional.

After a few attempts to schedule a service tech Choice Warranty did locate a company that came right away. They had our best interest in mind. Not all companies will respond in a timely manner or at all and choice stayed with it till they found a company that would respond and service heating unit.

Easy to go online and request a work order from a problem we are having. Waiting for reply for an appointment to get problem fixed. Choice will call or text within the next 24 hours. Then service will make the call and fix my problem. I have to only pay my set fee.

🙌🏽🙏🏽🙌🏽YES, you all have really stepped up your game!!! Not TEDIOUS like it was before. Much better customer service, much better response time and much quicker technical response. YES, YOU NEED YOUR APPLIANCES FIXED FAST 💨!!! Thank you, Choice Warranty!!! Keep on improving!!! God Bless you all and your Families, in Jesus’ Name!!! ☮️😇💥🕊️🔥🌈

While out of town for the weekend our 2nd refrigerator/freezer went out. All the contents were ruined in our garage fridge. We filed a claim for repair and a technician was assigned and arrived the next day. Unable to repair the problem; Choice Home Warranty offered a fair reimbursement amount via a Lowe’s Gift Card. We accepted the Lowe’s Gift Card and the next day we were back in business. Thank you Choice Home Warranty for making the whole process very easy and the solution very quickly. I highly recommend Choice Home Warranty.

2/21/25 12:30pm filed claim online with CHW. Received immediate response acknowledging receipt of my claim and shortly thereafter I was advised that my claim had been referred to a repair service and was provided with the name of the company, their telephone number and the time of the appointment for the next day. By 5:25pm 2/22/25 I had a new garbage disposal installed and working. Paid the $75 service fee to the repairman upon his arrival. Very satisfied with the fast professional service that I received. I highly recommend CHW to home owners for their excellent service and the peace of mind afforded by having this protection.

Repair man came out & checked several things and advised they would need to replace the ice maker. That they would order it & let me know when they would be back. He said it should be about 7-10 days & they would call me. That’s all I can say at this time - more after the ice maker is replaced.

C.J. ** removed the clog in the bathtub. He was very professional and fit me in a day earlier than scheduled. Taking showers is enjoyable again. He also explained why there is a drip in the faucet and I can live with it.

Going into the shower Monday night,, we noticed the water was not getting warmer, Hot water heater had stopped working, I called Choice, they assigned Innovative Plumbing to come the next morning. Repairman called to check the appointed time. He was knowledgeable, figured out the problem and fixed it. Repairs were made that morning.

Put in a claim for a plumbing issue. Guy comes out. Puts the snake in the drain to try and unclog, but wasn't successful. Plumber sends report to Choice Warranty saying he needed to go on my roof and put the snake down the pipe from up there and the warranty company denied it, leaving me with still a clogged kitchen sink...

I disputed my claim denial for my plumbing at my condo. The claim specialist called me on time and listened to my side of the story. She was considerate and explained the process to me so I know how to utilize the claim for the future. She answered my questions and ensured I was satisfied before we disconnected. Thank you.

My experience was pretty good as far as customer service, I was a little annoyed that I had a repair guy at my home and because it was two separate appliances he could only repair one. When I called to change to the co. that was there I was told it couldn’t be switched. Why is that? Whenever I called I reported that I had two Whirlpool appliances. I had to pay two different service fees which didn’t make sense but I went ahead and paid them. To me it just didn’t seem fair and very inconvenient for me, the customer.

Thank you for being very professional and knowledgeable, and efficient, getting my washer to work in a timely manner. The service man was on time as will informing me when he will arrive. He was nice, polite, knowledgeable and very professional. I am very impressed how easy calling Choice my home warranty, making an appointment and they sending the right person out. I am going to recommend you both to my friends and family. Once again thank you and have an enjoyable day.. I am very please. Happy with my experience getting my washer fix. Out of 1 to 10.. I rate a 10. :)

I emailed and called to cancel my contract/policy over the course of several days, including the same day I had "ordered" it. My credit card was still charged. I have yet to have my attempts to cancel acknowledged. I have now contacted my credit card issuer to cancel this policy.

Nothing was covered by the warranty. The technician Nickki was terrific. The work was performed the actual door so we had to pay out of pocket. Our last warranty covered door parts. The additional would have been worth it. I hope the work that was done fixes the problem.

We have been without heat for 9 days while we waited for Choice Warranty to approve our repair. As of 2/22/2025 the heating problem is not resolved because the additional fee to repair our heating system issue because it is old has not been resolved. We have had good results on previous issues but not this one. Someone dropped the ball.

My garage door opener was not operating correctly. I called Choice Home Warranty and a technician was at my home the very next day. The technician’s name was Anthony and he was very polite and professional. He kept testing the opening and closing of the garage door and realized that the gear system needed to be replaced. Anthony replaced the gear system and now the garage door opener is working great. The garage door opener is much quieter now. Anthony also tightened up the chain and also checked the rails. A job well done!!

Outstanding service! Darrin ** was professional, knowledgeable, personable and efficient. He kept me informed of his expected arrival time. I am very happy I chose Choice Home Warranty and now feel very confident that if anything else needs repair, a simple phone call will quickly resolve the problem. Thank you.

This company is absolutely horrible. They closed a claim "by accident" and never informed me. I waited an entire week with freezing temperatures without hot water due to their oversight. I had to fight with them until I spoke to a manager who agreed to let me hire my own plumber and they would reimburse me. To absolutely no surprise at all, they only agreed to reimburse me for half of the cost, and then proceeded to take out another $100 for a service fee when they did NOTHING. I found the plumber, I had to do all the leg work, they did nothing.

I have had a Choice Warrranty for a couple of years. I have a fairly new build home so my appliance are all only about 7.5 years old. I've had them out around 4 times for washer, dryer, fridge and garage door opener. Only once have they had to replace a part for my washer. All other times they just had to play with them and got them to work. Last week my dishwasher decided it wasn’t going to push any water out. I called choice and they had someone call me. The company contacted me and wanted a better description of the problem. I told them it was just doing a lot of noise and no water coming out. The lady on phone told me the tech thinks the motor is broke and they were going to order one and it would be in one day later. I said fine.

I’m concerned when I’m told that the plumber will not diagnose my problem. However I’m if he is going to repair it he’ll need to. This is a situation with a leak in my plumbing where the source is unknown. It has caused black mold on my closet outside wall that I have been forced to pay a high fee to get removed-um I need to know with confidence that this leak in my plumbing is fixed.

The company was on time. The men very informative. They diagnosed the problem and went right to work. The men were very Courteous. These techs had to work in tight conditions and didn’t complain. They finished the job and told me if there was a need they would come back. I felt confident that they knew what they were doing. I had a great experience with this company.