Choice Home Warranty Reviews

Contacted very timely after we filed a claim online. Vendor was professional and courteous. Needed to be referred to a specialist to review our claim offer. She was knowledgeable about the contract, very courteous, and very helpful. Claim issue resolved and a happy customer of Choice Warranty!!

The service man you sent out was excellent and knew what was wrong with our range within a few minutes. He did not have the part with him therefore he had to order the part. He said as soon as the part came in he would be back to install it. Such a nice man!!

I called in a claim for my sump pump. Plumbers, Electricians & Beyond sent a person that told me what the problem was with the sump pump. It needed to be replaced with approval from CHW. I paid my deductible ($75.00) and waited for approval, which was given. Next, I receive a call from the contractor's office stating I needed to pay an additional $325.00 for him to return and complete the job. How can this be insurance that does not pay for the labor. Is this a scam. I could have gotten a handyman to replace the sump pump for less than $400.00. And with a $100.00 pump no less. The worker did a good job but the scam was charging me for the work being done. I will make sure to tell as many people as possible.

Great service... This repairman has been out to my house on more than one occasion and does an outstanding job each time. He calls to provide an eta and to date has not missed. I highly recommend him, and welcome him back to my house to work on any of my appliances.

The provider that you sent to fix my heater was excellent. It took several days for you to get them out to my house but, luckily, I had two portable heaters to use. I feel like the $100 copay is a little excessive as I had a different company before this one that only charged $50 for their copay. Because of it being that high, I have to wait a while to get other things fixed because I can't really afford the $100 plus the monthly fee.

We are very pleased with the service. You sent J & L Plumbing to look at our garbage disposal that had quit working. The technician from J & L Plumbing was very pleasant and professional. He took one look and listened to the garbage disposal and knew exactly what was wrong with it. The motor was burned up so it would no longer work. He replaced the garbage disposal and had completed the task in no time. Thank you to Choice Home Warranty and to J & L Plumbing for getting up up and running the disposal quickly.

My appliance was repaired by a certified repair man in a timing manner and I was really pleased and I would recommend this company to my friends and family. the repairman was really knowledgeable as to what was needed for the repair of my refrigerator

Been 3 weeks without hot water. The first 2 guys came out and said they would be back to fix it. No show after no show after no show after no show. We have been having to boil water for almost a month because this company is so lousy. We have called every day for 3 weeks and they just keep putting us off. I have a health condition requiring me to soak my hands in warm water a few times a day. The skin is literally falling off my hands because we have been without hot water for 3 weeks. Why is it taking so long? If I end up in the hospital, I will be be getting a lawyer and making this company pay my hospital bills. It should not take a month to get hot water. I am so angry right now and every time we call they act like we are being unreasonable. They keep scheduling. And keep no showing. What a terrible company. I can't even bathe my kids. We have a tankless heater that needs a flame sensor. That's it. Why is this so difficult.

PLEASE stay away from this company!! It is the worst home warranty company on the planet. They tell you everything you want to hear until you sign up. You will find out with your first service claim that everything they said they will do is a LIE! If I could give a negative -10 I would.

Two Claims have been denied regarding my Home Warranty Policy. The Latest was Claim #**. Two Conference Call appointments were ignored. The Claim for a Refrigerator part was denied due to the part not being available any longer and that the GE tech stated that the refrigerator was damaged due to cause by user. I was also told that the GE Factory Service could not install a used apart that was available from other sources. I subsequently purchased the part for $37 from ebay along with the $75 service call fee so I am into this repair for over $100. I was told that Choice would have Choice secondary service company handle the repair since that were able to obtain non-factory OEM part. I will be forwarding this review to AARP who at the time I purchased the policy, recommended Choice, but they no long to.

Choice Home Warranty has been great, I have used my home warranty several times now and they have been quick and responsive and the service company has been at my home to complete the repair or replace the item within a couple of days. We are very happy with their service and would definitely recommend to anyone I have already recommended to my family. Thank you!!

This is the worst home warranty company I’ve had. Select Home Warranty was much better. They have denied two completely legitimate claims and worse. Their agents were humiliating when speaking with me as though I was calling without a legitimate reason to call. I’ve been in this house 15 years and I’ve had on occasion small claims for home warranty since I’ve lived here. I’ve never had the terrible customer service I’ve had with Choice Home Warranty. Avoid them at all costs.

You never really know how good a policy is until you use it. This is bad. Didn't know I would get a wholesale price for my unrepairable appliance. I can't purchase wholesale. It was take what we offer you or nothing. Will not be renewing my policy. Beware, you will pay a service fee even if they don't come out.

Never had a problem until now with Choice Home Warranty. The door to my microwave is falling apart. The inside of the door is coming apart. A repairman came, took a look at it and said I needed the door replaced and that he would submit a report to Choice. He then asked for my deductible and left. He looked like he was in a hurry and he was at my house for about 10 minutes total. A couple of hours later I received an email denying my claim. They're saying my door is physically damaged which is not covered.

So a kid came to my house a told me that they never fix anything so he was wasting his time. Sure enough, they won't fix what they said they would. Now I am a disabled veteran with no heat, even though I made all my payments but when it came time, I need them and they let me down. Very bad company to work with.

So far, my experience has been just okay. The contractors often provide subpar service and make it difficult to schedule timely appointments. I usually have to wait several days or weeks, and even then, the work completed is often the bare minimum and not always done properly. For example, I had my AC unit replaced, which involved a significant out-of-pocket expense. I was quoted for equipment with a 10-year warranty, but after multiple follow-up calls, I found out the actual warranty was only for 5 years.

If I could give them a 0 I would. We purchased a home and this crappy warranty company came with it. We figured, "well it doesn't hurt us to have it." Wrong. In the first month (as usual with purchasing a home) stuff started breaking. First the dishwasher. We noticed that the dishwasher had a bunch of rust on it's rack and so we figured we should have the warranty company look at it. So when we made the claim, we specifically said that the rack had a LOT of rust. Additionally, our Dryer went out on us so we figured, well at least we can do this all under one service call, right? Wrong. They charged us two service calls for the same day of work.

I have discovered a shower leak at the guest bathroom. Filed a claim with my CHW policy. Waited for 5 days for technician to arrive. He stated that the valve needs to be replaced w/ $775 out of pocket cost plus insurance reimbursement (total cost $1,200+), and the tile replacement is extra. I called CHW and spoke to Manager Sophonie ** stating this is unjustified and excessive. By that time, the water leak was ongoing for 1 week. I asked if I can look for any local technicians myself at more reasonable price. She said yes, as long as they are less expensive they are acceptable. I found the same who was able to stop the leak and replace the valve and do all repair for the total cost of $650, and no broken tile whatsoever. Saving of almost 50%!!

The plumber that serviced my running toilet did a good job and did fix the problem, however, he arrived an hour after the four hour window that was designated. This caused the need for me to adjust my schedule. The overall experience was okay but not perfect.

Great experience. The tech was very professional. He not only completed the repair on the first visit but explained what he was doing each step of the way. Igor was the best repairman I have seen in a long time. Also would mention the I filed the claim on Monday morning and the repair was completed the next day. Thank you for the great service!

Terrible service. They deny almost every claim. And if they do cover any claim you have to pay out of pocket as much as if you hired any company yourself. They send out contractors that are not licensed plumber or HVAC. The companies CHW contacts are all handyman LLC. So if they already know just to come out get the deductible and send another contractor! Bottom line don’t waste your money on CHW! They sell you a three year plan and never cover any main repairs the HVAC went bad they don’t cover anything. The water heater went bad, I had to pay 700 out of pocket for supplies and disposal? I went to Home Depot and I could have had them do it for less.

I would like to compliment the repairman, JJ from the Whirlpool repair company for his professionalism and thorough job of fixing my oven. He gave me suggestions on what had happened and was very helpful in explaining the job. I highly recommend JJ and this company going forward.

I have had Choice Warranty for about two years. I have been pleased at the response when we’ve had any breakdowns in our home. The contractors have been professional and thorough in explaining our problems and the best way to fix them. The rates for Choice Warranty have been fair.

The agent answered all of my needs. Upon hearing my living room ceiling could come crashing down, your Customer Service Representative immediately knew this claim could become ugly at best. I am thankful for the immediate attention your representative gave to this issue. This claim is a perfect example of “Happy Wife - Happy Life” Repair to a dried wet spot on the ceiling is better than replacing a ceiling as well as everything below it. A word to the wise is sufficient.

We have been customers with Choice since June of 2024. We had our first claim around June of 2025 when our clothes dryer had a problem and it was taken care of well. On Oct 11, 2025 we had our second claim. It's still unresolved and it's been....not taken care of well. Actually, not at all. Our furnace stopped working that day and we called Choice. They said they would get back to us, but did not. We finally had someone come to assess it about a week ago. My husband spent a lot of time talking to Choice and trying to reach the HVAC person. Problem is, our heating unit is old - 1978 old.

We needed to use them once in the last 2 years. It took over a week to get someone to come out and fix our dryer plug. I’m not so much worried about that as I am their customer service. Our plan is due to expire in Dec. 2025. They are borderline harassing in order to try to get us to sign back up with them for another year or longer. The first time they called I politely turned them down. The 2nd time they called, I again, politely turned them down and asked them to take us off their call list. The 3rd time they called I let them know that I was upset. We weren’t continuing with them and that we already asked them once to take me off their list. The guy on the other line was actually very childish and unprofessional. Rudely making fun of the situation.

Updated on 11/02/2025: I cancelled the appointment for tomorrow. I had someone to service the unit for me today. I was not satisfied of the scheduled appointment date. I do understand you have to have acceptance of a technician before they can be scheduled or assigned, This means once the tech come and assess the situation, there will most likely be another week or so if a part has to be ordered before the job can be completed.

I've had Choice for about five or six years. I never had a problem with them until just recently with my GE Profile refrigerator. They had sent out a guy from GE. He walked in and looked at the emblem on the refrigerator, and he says, "We can't get parts for this refrigerator anymore. They don't make them." It's a French door refrigerator and the freezer is on the bottom while the refrigerator itself is on the top. Everything on the top was freezing, and everything on the bottom was falling out. I had to keep resetting it. It was supposed to be set at 0 for the bottom and 34 for the top. Every time I opened up that door, it'd be something else. I've done other numbers. The bottom would be at eight or nine, which is supposed to be at zero, and the top would be down to 30 or 32. I put a watermelon in there and you couldn't eat it 'cause it was frozen.

I am totally happy with Choice. They have come several times and always taken care of assigning the greatest plumber ever. He is the only one I will work with as he is so kind and knowledgeable. He is one of the best ever. I would highly recommend him and choice

I would encourage family and friends to join Choice Warranty. Choice Warranty is an excellent home service company. The company follows up with you immediately and will send a contractor to your home in less than 72 hours. I was very impressed with the customer service and assistance.

Choice Home Warranty was great in the past! Not any longer. Now they send out techs to repair, DO NOTHING. They all say the same thing. "WE KNOW CHOICE WILL NOT PAY FOR REPAIRS. They let us do nothing!" Now, where IS MY $75.00? I am a Real Estate Broker in three states. NO MORE CHOICE HOME WARRANTY to be sold. I will also send this to all brokers I know in 7 states! A warning should go far!!! PLUS, I will put this on my website, 1000's of visitors per day will need to know this.

We called for a plumbing issue/clog drain and paid our $75. The plumber could not unclog and proceeded to want to charge us $275 "if" Choice Warranty denied our claim. Of course they did and said they "don't do more than snaking". NO where in there documents does it say this. I called to appeal and the manager was indifferent and would not even refund our 75$. Do NOT use this company, especially for plumbing. As a realtor, i will stop sending any clients to Choice Home Warranty.

Hello, The technician did a good job. My issue is the offer I had to accept was much less than what it will take to replace the unit (even on sale). I have to wait up to 30 days to receive the gift card...BS! It is broken and need now! Send it!!!!

The technician arrived promptly and conducted himself with professionalism and courtesy throughout the visit. He quickly identified the initial issue with my dishwasher, and when an unexpected second issue appeared, he took the initiative to research the problem and returned promptly with a solution. Both issues were resolved efficiently and thoroughly. He also took the time to explain the causes and repairs in detail, ensuring I understood what had been done and that the problems should not reoccur. I was very impressed by his knowledge, communication, and commitment to quality service. I would confidently recommend Bodewell technicians to anyone seeking reliable and professional appliance repair.

The repairman was great. I was very happy with the job AW Plumbing performed. Our agreement was that items would be repaired or replaced. It was determined that repair was not an option. I was told to purchase four items, which I did. AW installed and did a great job, He even trouble repaired a connection that had nothing to do with the original service call. My only problem is that I am still waiting to be reimbursed for what I paid for the items. An invoice from Home Depot was submitted and I have not heard anything else. I do hope payment is on the way.

Respect and professional. Covered his shoes when enter our house. Fix the washing machine faucet leak in a flash. Also tried his best to temporary stop the leak for our convenience. Wish CHW have more such contractors so they could took our appointment sooner.

Elliot was Very nice and explained everything to me... He made me feel safe in my new home with a 3 yr plan to cover most items fixing or replacing with a $75 service call. I have a friend that recommend me to use CHOICE which she also has for a little peace of mind if and when something does happen to my home.

Joe with Ace 10 was outstanding: on time, very professional/polite and a very good communicator. He was the type of technician I wish I could call for any service need I might have. This one experience made me not obsess over the charge for the service.

I signed up both of my properties with this company. A couple of months later, my dishwasher started making noise. I filed a claim, and it took three weeks to get someone out to inspect. It was determined that the motor use going out. The following day I received a "Claim Denied" letter stating that the machine was not covered due to not have coverage at the time of filing. They went on to saying that I submitted that the "last time" the appliance was serviced was 2023 and my policy was purchased in 2025. I explained that the questionnaire asked for the date last serviced and not serviced by Choice. Due to this "technicality" they will not cover even after explaining. I asked for the cancellation department. They offer if I didn't cancel, they would pay for $300 of $427 to fix the machine. Against my better judgement, I agreed.

The technician was very knowledgeable. When he first showed up, he explained that he would need to order parts for my issue and gave specific instructions on what to do when they arrived. He also scheduled the follow-up appt before he left and reminded me again to follow his provided instructions when the parts arrive. At the follow-up appt, there was some confusion about the parts that were there. He took his time to research and confirm the serial numbers matched and tried to call HQ for advice but no one answered. So he made the command decision to try it anyway and succeeded. I am very thankful for this because I was out of a washing machine for two weeks and had no desire to travel to a laundromat. So I appreciate his determination and professionalism.

I hope this message finds you well. I wanted to take a moment to share my recent experience with the service technician from Choice who came to install a new garbage disposal. He arrived on time and conducted himself in a highly professional manner throughout the process. The installation went smoothly, with no issues or leaks. Based on this experience, I highly recommend Choice to anyone in need of their services. Best regards,.

Radiators weren't heating up. Submitted claim on Monday and had an appointment on Tuesday. Technician texted me to say he was early and if it would be okay to come early. Was here exactly when he said he would and had the heat up and running in no time. Very happy with the service.

The last claim we had with Choice was for a backed-up kitchen sink. It took a week for Choice to get somebody to come out to come and fix that. They said they just couldn't find anybody, and if they couldn't find anybody, they were going to allow us to find someone ourselves and then just reimburse us. The contractor they sent was able to repair it, though, and they did a good job.

Cory was professional, polite, efficient and quick, exceeding expectations. He arrived on time, introduced himself, greeted my wife and proceeded to ask about my problem. I explained to him all that I had tried to do to solve my problem without success. He proceeded to fix my stopped up toilet bowl quickly and told me how I could do it myself with the tool his was using, giving me the cost and vendors who sell it.

Happy to have our toilet working finally. Second time we had to have a technician and unfortunate we had to pay a second time for this work. It wasn't done right the first time - $60 and again another $60 Different company - so I guess we have to pay again. :( Very happy with this serviceman!

I had trouble with my oven, so Cinch sent somebody to fix it after about a couple of days. I paid a $100 deductible to have him come out. He was very professional and did a great job. It was very good. The oven works great now.

I have been with Choice for quite some time. Overall, it has been very satisfactory. They have been very cooperative about times and very professional. What impresses me most is how professional the repairmen are.

I've been with Choice for about a couple of years now. I've talked to them on the phone asking them about my warranty and it was good customer service. It was excellent.

I'm very happy with Choice. The only problem I have is they keep having people call me and tell me to sign up, and I'm already one of their customers.

Choice Home Warranty is great.... at finding the the best loopholes in business law to somehow scam customers out of money without going out of business. Broadly speaking, nothing is covered under their policy outside of normal wear and tear. With this qualification for having repairs covered, it's quite easy to spin almost any needed repair as the customer somehow neglecting the item needing repair. In short, you will pay an expensive monthly subscription of $74, pay a service fee of $80+ for every claim you make, and it's a complete roll of the dice on if CHW will approve the repair after you've already paid the service fee on top of your monthly subscription cost! I can't say enough negative things about this company.

I’ve had Choice for a few years and whenever I call in, they’re very good. The technician they sent was fine, but he took a week to order the parts and get it fixed. He should have had the parts with him.

I have been with Choice Home Warranty for quite a while. I have had to use them a few times, and they are awesome! They have provided me with professionals within the first 24hours of my call to resolve my problems. I would definitely recommend! They are also reasonable with their prices and offer comprehensive coverage.

Technician was on time. He was also thorough, professional and efficient. He explained everything to me in detail and answered all my questions. He Maintained a clean work area. I would not hesitate to recommend him to friends and neighbors and relatives.

Pathetic. Our ice-maker in our fridge went out. After 3 months, and 3 different applicance repair companies, CHW decided to replace our fridge. They offered us 50% of the cost to replace it with a similar fridge. They said they only have to provide a replacement that has the same efficiency and a couple other specs. When I asked them to provide me with examples, they said that is not their problem. DO NOT BUY A WARRANTY FROM THEM.

Exceeded Expectations. The tech called and gave me a 2 hour window of when he would be here and verified that we would be home. He arrived right on time and immediately went to work. I would guestimate in less than an hour, he had the dryer, working fine. Very Satisfied. Thank You!

Well, I just called to inquire about a policy. And before I finish the phone call, I was the proud owner of a terrific home appliance protection policy. I have gone through the policy terms/conditions and find them all reasonable and fair. Peace of mind was a big reason for me. Jacob, the associate I talked to, was very knowledgeable and easy to talk to. He encourages questions and was very patient to all of my concerns. I feel very good about my Choice Home Warranty and I was appreciative of the Veteran Benefits they offer as well.

This is the second time we have had Choice Home Warranty and I should have learned my lesson the first time. The first time was on my son's house and after several months and them not being able to get someone to look at the A/C system in the summer, I found my own HVAC company to fix the issue. I was told by the HVAC company that no one wanted to work with Choice Home Warranty and that is why they could not find anyone. The second time was on my own house and we added the pool coverage when we signed up. The LCD screen on our pool heater went out from the sun baking on it over the years and I started a claim. They finally found a tech to come out and the day the tech was supposed to arrive, they were a no show. I called the number I was provided and the tech said he was never dispatched so that was a wasted day for me.

The gentleman at Choice Warranty was kind but hard to understand. I repeated the model number twice. Although the service request will be 48 hours away, he was kind enough to add us to a cancellation list if a service appointment was available sooner. Not sure if this review was supposed to be on the claim representative, or the actual service person....but that hasn't happened yet. Thank you~!

I have been a customer for few years now, and I am happy to have this warranty and have used multiple times and the service was for most part excellent, there was only one time when the service company was very poor and did a sloppy job, but that is not the Choice Warranty Company's issue. Overall, I will recommend this company.

What a joke. Choice pays for small repairs OK. My A/C went out 1st.week of July 2024. 108 degrees, 100% humidity. They made the testing requirements so difficult my repairman quit. After 10 days of heat, I bought a new system. PLANNED delays, in my opinion. Now I have a mini split in an addition. They agree it's covered. I have to to pay $1150 for the unit & $1280 for labor. My contract says nothing about this. What a RIP OFF. Very deceptive & planned steps to discourage the home owner.

Igor was very professional. He was very thorough and did an excellent job in repairing our refrigerator. He made sure everything was working properly and cleaned up when he was finished. He really knew what he was doing and explained everything as he went throughout the repair. One of the best repairmen I have ever encountered. Excellent Service! I put in my claim on Monday and Tuesday the repair was completed. Thank you for the prompt repair and excellent repairman.

I do not recommend this company to anyone. I had a plumbing problem, and they denied my claim. The plumber that came to my home informed me that this is the worst company; it's like they just want to put a band aid on the problem and not fix the issue the proper way. I do not recommend this warranty to anyone.

I've worked with this warranty company for a little over three years. In the beginning there were some communication issues but over time it's gotten better. It may take a little time to get a tech to you. They have pretty good plans with decent coverage.

The CHW Technician arrived as schedule, diagnose the problem. The technician returned the following day to replace the part, check the system now everything is working fine. He did an excellent job. Five stars rating. I will recommend in the future. CHW technician did an excellent job.

The technician arrived and found his paperwork had not been completed correctly: the Model number was only partially entered. It had MCD and nothing else. It should have read MCD2358WE B01 as I had completed in the form. He did have the correct and complete serial number. So he was unable to do the work and left because the information was not as it had to be. The technician recommended I contact Choice Home Warranty on the phone, so I did that first as well as sending this report online.

I have used our Choice Home Warranty several times and every time they were very pleasant and helpful. They were quick in contacting the right technician to fix the problem from kitchen-waste-disposal to house air conditioner. I am very happy and has signed a multi year contract.

The gas discharge lines were positioned too close together inside the outdoor fan unit so touched one to another and leak happened but Choice Home Warranty is not accepted and they told this is not normal wear and tear.

Wasn't real pleased with a claim from a year ago, which was very long and cumbersome, but did eventually get resolved! Had been without a refrigerator for almost 6 wks. So, we will see how the process goes for this claim, for the dish washer, but so far so good! Gary

My claim was approved quickly. Pleased withe the technician CHOICE selected. Hopefully the worked to be completed in a reasonable time. No hidden fees to worry about. The technician was right on time and explained what repair and replacement will be needed and what would be covered by CHOICE Home Warranty and what's not covered to be paid to the technician upon completion of the work.

It’s a scam, remember their motto is not to pay and get it repaired by the cheapest service agent available and in turn blame it on you for lack of maintenance. I would stay away. You never get accurate information and you can barely talk to anyone.

I have been doing business with Choice Home Warranty for many years and I am satisfied with the service the company provides. I will renew my contract with them prior to allowing it to lapse because having Choice as a warranty company assures me that my issues will be taken care of. It is easy to get in contact with them by phone or I can complete claims on line. I generally complete my service claims online and they are proficient in providing me with reputable service technicians that can take care of my service needs.

I had a refrigerator go out. I called & was given appointment which they never contact technician to verify. Choice sent me emails & voice that technician was coming but when I contacted technician they had NO record of appointment!!! I ended up throwing out all food & had to buy new fridge because they NEVER sent anyone!!!

I have been with CHW for almost 3 years and have always had good service. Appointments are made timely. Feedback is prompt. Whenever I place a claim for service, I get an email back within a few min and normally have an appointment in less than 24 hours.

This was my first service call with Choice after having used another home warranty company for many years. I found the service request process easy to use but I was disappointed in the time it took to secure a service provider for the work. I believe it was 3 full days before a provider was named and I finally heard from them to schedule an appointment. My previous warranty company always assigned a service provider within 24 hours. The actual repair service was excellent once they were scheduled and arrived.

They don't always pay their contractors which helps them keep their prices low but don't be surprised if they ask you to pay the bill instead of Choice after Choice doesn't pay them. Legally you do. Otherwise its unjust enrichment. Do not recommend this company.

OUTSTANDING!!! The Technician was very professional. After the initial meet & greet, he came in and worked on the dryer and immediately fixed our issue with the dryer in no time. He knew exactly what the problem was. Great job. We are very satisfied.

I can only give kudos to Sean. He came in totally prepared, checked out the problem with our disposal, and fixed it within 30 minutes. He then took the time to explain what had happened and how to prevent it from happening in the future. He was properly groomed, very friendly, and made sure the area he worked in was spotless before leaving.

Save Now Cooling Technician was very knowledgeable and answered any and all questions I had about the operation of my unit. My unit was turning itself on and off every 20 seconds. He found the drain was stopped up, the capacitor was not functioning well and unit was low on Freon. Would highly recommend this Technician and company.

When the washer and dryer went out unexpectedly, daily household chores were a hassle. Thankfully, we have Choice Home Warranty to assist with the inconveniences with one email. After the submission of the repair claim request, a representative with Choice Home Warranty reached out expeditiously. The Choice Home Warranty representative followed up with a phone call confirming the accurate location of repair associated with the claim. A set date and time were confirmed for the 31st of October, after receiving a phone call from a Choice Home Warranty representative reached out to inform me that a repairs person would be out on the 24th of October instead. Boy was that great news to hear.

They have a policy to only pay instead of replacing certain items. They determine the price by a wholesale value they are provided which did not cover an appliance for me. Also they charged me when I said I did not want to renew but said because I told sales this and not the visit department it didn't count and wasn't recorded. I was also spammed with renewal calls near my renew time about one every day even though I answered them and started what I thought.

He was very nice. He found the problem in just a couple of minutes. He was on time and very professional. He told me what was wrong and on some of the outlets we can correct ourselves which will help me in the future and save some money. Job well done.

The technician assigned was fantastic. He actually told Choice Warranty that the machine wasn't worth the $1,500 dollars in parts it would take to fix the machine. However, Choice Warranty chose to go ahead and pay the $1,500 for parts plus labor instead of paying out a claim that could have been $750 for a brand new washer. Choice Warranty gets a negative -1 for this transaction. The vendor/technican gets a +10; they were fantastic.

I would have chosen 0 stars if I could. This company and their mannerisms and customer service skills are terrible! I will say the few times I actually had to use them for a service call...it was overall flawless. The companies that they had chosen to come to my house for the claims made were terrific. So no complaints on them at all. BUT to work with Choice Warranty customer service...FORGET IT! They are great until you have signed up and paid with them. They are rude, hang up on you if they don't want to hear what you have to say, transfer you all over the place and just give you the run around. Wait it gets better....when renewal time comes around... They harass you and call your phone nonstop months before your renewal is due. I politely asked them to stop, and I would reach out at the renewal time. It did stop for a week.

Our Heater went out and I called Choice Home Warranty and immediately an inspection was arranged. There was no time lapse and I'm very positive of the experience. The appointment was moved at my request due to conflict with my schedule. Their assigned technician was very flexible and worked with my schedule. Everything is going far beyond expectations. I will follow up after the inspection. For now, I'm very pleased with their service.

Instant hot water in kitchen sink was leaking. Choice sent a plumber to replace old unit. They came on time and worked quickly. I was happy with the work. The two men who came were polite and seemed to know what they were doing. I would recommend them.

The Choice Home Warranty group sent a great company (the Goodman Home Solutions team) and technician out to my house to service my washing machine and it was fast and a fabulous done job, I would use them again for my washing machine & dryer needs. Thanks Mr. **

The app is very easy to use to submit a claim. The options were easy to review and find what best aligned with my issue. It is also easy to track the status of my claim. Typically a technician is assigned very quickly and follow-up visits are scheduled in a timely manner.

I am very disappointed with the overall service. I filed a claim to repair my GE refrigerator. The earliest appointment I could get was on 10/31, a seven days waiting. I thought it should be within one to three days most. There was no way for me to wait that long, not knowing the repair may be delayed even further if parts needed to be ordered. So I canceled my claim request. This is not the first time. It has happened before. I will not renew my plan and discourage my friends to sign up with Choice.

Very disappointed with whole process. We has a plumbing emergency which needed immediate attention (2 blocked and overflowing toilets with obvious blockage somewhere, in lines). After explaining the emergency to two different operators was told I would hear back from vendor in 24 hours. I tried to explain that I needed help before that, today as it was urgent. Received same response like talking to a robot. After finding someone by myself who was willing to cone today I called back and canceled claim. I also explained my wife was an invalid and not well and that did not make an impression either.

Made my first service call and everything with the initial process was good. Tech called for appointment scheduling the same day. Tech arrived within scheduled window and diagnose issue. Received email on next step for repair, but not schedule time/date. I went to the Choice website and found conflicting information that my claim was close/completed. Which was not true. The Choice website should be more accurate and provide real time status of a claim. It is not helpful to the client think that the tech came just to collect the service fee and no one bothers to update the client with a real time status. This is something that Choice has to improve big time. This make the client skeptical if he/she is being scammed..

This is a company full of thieves!!!! Avoid!!!! I filed a claim for my microwave as the light stayed on but the start button wouldn't work. The technician came after I paid $100 for the appointment. He showed me that a spring fell from inside of the door and the part was no longer available. They denied my claim stating that it was something I did that broke the door as a spring falling inside the door is not normal wear and tear. The technician told me it happens all the time. This company did not want to be on the hook for the repair they warranty. Avoid these thieves at all costs!!!

The contractor asked for more money in addition to the service fee because he said that the repair was not approved by Choice. According to my contract that plumbing system is covered. I told him I did not agree and could not afford to pay extra, which was $80, so he talked to his partner and said he would get the part and repair the leak. However, he did not provide a receipt for services rendered. I’m just grateful that the leak was repaired because I’m afraid my water bill will be higher.

I was very pleased with the service I received. The representative was very helpful and professional. All my concerns and questions were answered. I was also provided information about other plans offered by Choice Home Warranty. Again, I was very satisfied with the service I received.

I am so sorry that I purchased contracts with this company. I purchased for two different properties. They promise everything in their sales pitch and never pay for anything. It is a complete scam. Appointments are often delayed and they find every excuse not to pay the claims. It is a complete waste of money

I put in a claim to repair my dishwasher. I was assigned a technician that came to work on the dishwasher in the promised timeframe. He checked it out and told me that he needed to order a part that would take a few days. This was an acceptable resolution. A few days later I received an email from Choice Warranty that stated it would be better to replace the dishwasher. They offer me a Lowe’s gift card or a check. My dishwasher is a Kenmore Elite dishwasher with a third rack. Looking on the Lowe’s website (because that is the gift card they offered) they had dishwasher with a third rack with the price ranging from $600-$1000. The amount that was offered was only $292, that is only half of the least expensive dishwasher comparable to what I had. And I would have to pay for the installation which range from $190-$220.

Very positive experience. The assigned plumbers showed up within the scheduled timeframe and fixed the showerhead problem promptly. They were courteous and conscientious throughout the entire process. While they were working they checked in with me several times to let me know the status.

The guy came for my dryer hose. Didn't have any stuff to fix it. Ask me for some tape. Use some of the tape I had. Was painters tape and it got so hot that it melted. He didn't have nothing to work with and charge me $100. Horrible service. Choice warranty won't give me the money back cuz the guy didn't do nothing but use my tape to fix it. He came here and just put my tape on it and that was it. Lose your company. Horrible service.

Talking about throwing money away! The money you pay versus the quality of service you get is an absolute joke! We filed a service request because our water feature in our refrigerator door quit working. We filed a service request beginning on 10/2 and after a week a tech showed up and that was the beginning of a drawn out mess. The tech ended up coming back out 5 more times at our request and 3-4 more times on follow ups on his decision. By the time all these times happened the fridge quit cooling, the water lever was loose and broken along with it leaking water. We made complaints asking for another tech because at this point we had no faith in this guy because our original problem wasn’t fixed and not we had several more issues thanks to the incompetence of the tech which was ignored by the company. I mean he came out for a total of at least 8 times and went from 1 issue with the water lever on the door to multiple issues.

Come to find out, if your water heater is powered by kerosene, you don't cover anything. Yet, I noted that on my initial claim, and you still sent a technician here and I had to pay the $70 just to be told you don't cover it. Ridiculous...What difference does it make how it's powered. The whole unit needs to be replaced & I wanted an electric one, so your technician is capable of doing that. You just don't want to pay for it. Can't wait to see what else you are NOT GOING TO COVER as things come up.

Well, I was impressed by the reviews. My Freezer in my side by side Refer died. Now To get my first tech appointment was 2 days from my call. The repair was not good. 5 repair trips later and an other repair company. By the way 6 repair trips total 3 no shows, No phone calls or message. Finally Choice said, "We will pay you off." To replace my built in unit it will cost $12,000.Now my unit was 24 years old. They gave me $800. I did not expect over $2,000. So beware. My first call was Aug 22nd. I have not received my check yet.

Our cooktop burner failed, and within a reasonable time, the technician arrived and verified the issue. He did not have part with him and could be two weeks before he could return with the parts. Fortunately, there is more than one burner. Not real fast, but he is a nice guy. Requires the customer to block out at least two time periods, four hours apiece, to get the work done.

I’ve been a Choice Home Warranty customer for years, paying over $730 per year plus $100 per service call, and I’m extremely disappointed by how my recent claims were handled. My oven was 30 years old and the springs/hinges on the door were done. The door would slam down without my leg holding it up...they did a virtual visit and told me that it wasn't covered. That was the 1st strike. Now, my washing machine lid cracked after 10 years of normal use — a clear wear-and-tear issue, especially since this model has a plastic lid (unlike older metal ones).

My husband picked Choice Home Warranty. We’ve been using their service for four years. I just call them and submit the claim over the phone, and it's easy.

The absolute worst and shadiest home warranty I have ever dealt with. They screwed me over and then also screwed over the 1st contractor they sent out to look at our sprinkler system. Don’t waste your money, time, energy, or livelihood trusting this company.

When I first looked around, Choice had the lowest rates. I’ve been with them for 5 years now. I had them in Las Vegas and then I have a new home here in Indiana and I kept it with me. I’ve already had two claims this year and they took care of them both without any problems.

I called Choice Home Warranty to cancel the policy. They cancelled the policy without giving refund nor agreeing to serve the policy till the last day. The agent just hanged on me saying, "Your policy is cancelled." I again called them and this time Choice Home warranty is saying, "You should have first get the refund and then cancel the policy." Now we cannot do anything. Very bad experience.

To Homeowners – Avoid Choice Home Warranty at All Costs! If I could give zero stars I would! To start, they have the absolute worst customer service! I had a charge on my credit card that wasn't authorized and when I called they told me I had to speak to a specific department and would get a call back within 24 hours. After making this call with the same answer and no calls back multiple times, I canceled my credit card to ensure that I wouldn't be charged again. Canceling my card sure got their attention and miraculous my call was answered and transferred to the very same department they originally told me they couldn't connect me to.

Recently had my hot Water heater go out. Choice responded immediately and approved a replacement. They also purchased and provided me a Bradford White unit which is highly rated. The contractor they utilized was also very good. I was impressed with Alex, the technician. I will continue to stay with Choice Warranty. Thank You.

While living in Florida, we had excellent service from Choice. However, after moving to Indiana, the service has been unsatisfactory. We waited 4 weeks to get the washer repaired. Our gas stove never recieved a service call because they couldn't find a technician to look at it. Then I had built-in microwave that wasn't working. After 6 weeks, someone came and looked at it, but Choice declined the claim with no explanation. I am so disappointed because I had prompt, quality service in Florida, and then it changed this year in Indiana.

The refrigerator went on the blink and had to be replaced, which isn’t surprising given its years of functioning. CHOICE’S monetary offer for the replacement was satisfying; however, the offer came in the form of a Lowe’s e-Gift Card, which was unacceptable to us. We had to go through the process of contacting a claims person and explain our concerns and thereupon were able to have the funds sent in the form of a check. I do believe it would have been better business for CHOICE to have given us a choice, up front, of choosing how we received the replacement funds rather than have to go through the process of contacting a claims person.

Michael from Electrolux was thorough and found the problem quickly. It took a week from the initial service call to replace the parts needed to fix the oven, but an appointment was made and honored. I was able to solicit a better understanding of how my double oven operates and also able to find the circuit breaker (which was not located in the main box). Overall, a good experience.

When I purchased this plan, I was talked into buying the most expensive plan. I paid 1 year in advance. I was told it even covered pre-existing. Well, I finally had to make a claim and it was not pre-existing!! I had a separate HVAC company come check my system out and they told me it was immaculate. I have a company clean my system every 6 months. I can’t do it because I am a totally disabled Veteran. Well, it was determined even by the company that Choice sent out that it definitely was not pre-existing.

Spoke to representative this morning. He was very helpful, soft spoken and understood the issue. Great employee. He is quick to call back. The time taken to answer the call, understanding the issue, discussing the old claim to resolve and taking the new claim was quick.

The repairman Ryan was so nice, professional and knowledgeable. He answered all my questions and was able to fix our dryer right away. He was on time and had the parts he needed with him. Communication on the appointment was spot on. It is the first time we didn't have to wait weeks for something to be accomplished. I would highly recommend him to others.

I called Choice and they came out quickly to fix my ceiling fan.

I’ve had Choice Home Warranty for two or three years, and they’ve been good. They come out quickly, but it also depends on whether they have to order the parts. And I also liked the technicians. They were good. The only thing is, I don’t understand how they said they’ll replace something if they can’t fix it, but you still wind up having to pay. Because I had to get a new hot water tank, and I had to pay so much. And they didn’t explain anything to me.

I had a problem with my air conditioning, and Choice sent out a technician. He noticed what the problem was right away, a little device on the AC that was sticking. They told me they had to flush the AC out of Freon so they could fix that. My friend who does this kind of work checked it out for me and said that the Freon is not contaminated. I can flush it out, capture it, and put it back in. But that’s not how they did it. Of course, the old systems have the very expensive Freon. I had to put out $1,400 out of my own pocket, something I never had the impression was gonna happen. It’s working now, but I’m not happy.

I've had two recent claims, one for the AC, and one for the furnace. I am very happy with the coverage from Choice. I was able to use the same HVAC company for both, Green Tech. They have been absolutely fantastic! Alex from Green Tech spent a lot of time diagnosing and troubleshooting issues. Very honest and professional.

Submitting the claim with Choice was very easy, but I did have an issue the first time. I had a sewer problem, and the guy that came out here looked around, and told me there wasn’t anything he could do because there was no access. I called my direct person and he sent someone else out here to do the job. He also reimbursed me the money that I spent out of pocket because it was something that Choice covered. Maybe Choice shouldn’t use that company anymore because they were absolutely useless.

This company is a total scam. When I bought my plan the gentleman was crystal clear, I pay $75, and if they can’t fix it, they replace it. This is not true. When my water heater had to be replaced “my part” of the cost was thousands. I paid a lot more through the warranty than I would have on my own. Then the water heater leaks and they denied the claim saying I had “water damage” and my policy only covers normal wear and tear. Well what made it leak? Then I disputed it and got a call from one of the nastiest people I’ve ever spoken to. I didn’t even argue with her. She basically started the conversation telling me to piss off in the rudest possible tone. I’ve had other claims. It can take weeks, no exaggeration, for them to get someone out. When my water heater broke I waited 18 days to have hot water again. They don’t use reputable contractors either, it’s like they find these folks on Craigslist.

Do not use Choice Home Warranty. I had an issue with water heater and they wanted to send somebody that was 2 hours away and was not even licensed to do plumbing repairs. It was just some guy with a truck and a ladder in his reviews were but 2.5 Stars with nothing but complaints. This is how Home Choice warranty operates. They send out non-qualified people to save money while ripping you off. You are honestly better off just paying it yourself or paying somebody else to do the work that you know in your family. You've been warned. Do not use Choice Home Warranty. Same with American Home Shield. I've had them both. Choice Home Warranty is garbage. I would absolutely 100% not recommend them

Excellent service. Call CHOICE HOME WARRANTY and got a technician visit in next two days. Solution was to switch two old and leaking standard 40 gal water heaters for a tankless NPE-240S2 tankless water heater. New water heater installed and tested next Thursday’s. All working good and warm water flowing fast to any sink in a 3.5 home bath. Fast response, good attention, technicians and solutions.

The person they sent out to do the work was great. I would highly recommend. Much less happy with Choice Home Warranty however. It took WEEKS just to get someone out here to rekey our locks. They were completely unresponsive to inquiries as to when someone would be here. Would I recommend the rekey service provider...ABSOLUTELY. Would I recommend CHW... NEVER.

Service to repair leaking dishwasher. Appointment was easy and quick to make giving me choices for service time. Repair man was on time notifying me when he was on his way. He quickly diagnosed the problem with the dishwasher, repaired it and cleaned up the area after completion. Very happy with service I received.

This is my second term with Choice. I first signed up three years ago, and they did what they said they were going to do, so I decided to go back with them and purchased another three-year contract.

Hello, Had another home warranty company that I was using and the few times I called I never talked to the same person and the labor they sent out was not very good. Told one company to leave. I called Choice today to find out about their coverage and spoke to Amiran who explained coverage and answered the questions I had. Really appreciated it. One of the things he told me was he was my contact for any problems I might have, that's big for me. Hope I never have to use them but if I do, I will feel comfortable calling them.

Sometimes things don't get accomplished, but people are generally polite. I had to wait months to get things to happen. So it would be better if Choice can expedite the claims faster and follow through.

Cascade Plumbing did a great job replacing flush valve for toilet. The Plumbers were very Friendly and knowledgeable and were able to fix my toilet right away. They came when scheduled and called in advance to let me know they were on the way. Thank you.

I haven’t had any problem with Choice. The techs came out and fixed my issues with no problem. When my air conditioning went out, they came out and did that. They also came for my oven that went out and had to order a part. I’m so glad my oven is fixed because now I can cook and bake.

I called on Saturday. Unfortunately, that was the day, Amazon had a breakdown, and I was lost in the system. I called again, on Sunday. Got an appointment for Thursday. Was disappointed the appointment was so far away. But on Thursday, repairman was on time, repaired our dishwasher in no time and was on his way.

Approval and appointment in timely manner. Repair completed the next day. Technician was professional and repaired disposal quickly and without any issues. The entire process was easy and user friendly. I am very satisfied with this process. Overall I am pleased with Choice Home Warranty Service!

Unfortunately had terrible service and outcome. Our water system tube broke in our fridge and freezer and the repair technician was not able to repair since it is built into system. The home warranty is refusing to replace. DO NOT RECOMMEND.

I first left my number for a return call. Called again. The young lady was very polite and helpful. I appreciate good workers. Processing a claim is not easy, with this young lady she took my claim quickly. I appreciate good customer service.

The technician was on time, even early. He was friendly, knowledgeable and professional. My washer was making a noise and we had to run a few different cycles to replicate the sound. He was patient and able to diagnosed my problem and fix it the same day.

The technician that visited my home concerning my microwave was efficient and knowledgeable. He diagnosed the problem and recommended solutions. He estimated that the parts plus labor would most likely exceed the current value of the unit and suggested that the unit should be replaced instead.

Not a positive experience at all. Declined under $300 claim. No details provided and now I must go through appeals process appearing to. Warranty appears to be a scam. Told repair of dryer required due to beyond normal use of appliance but no information what use was identified. And declined because of other terms of agreement. No details provided of exactly what terms.

The technician/company Choice Home Warranty sent out was awesome. After initial conversation the technician new the problem and ordered the part before he arrived to fix it. The part arrived and indeed that was the problem once the part was replaced the washing machine worked again.

Trevor came as promised and performed good job. One of the issues was resolved the other remains open. Apparently not repairable due to fridge construction. After all Whirlpool seems to be on top of the list of recommended refrigerators. We are getting ready to buy a new one next year or sooner if this one would not perform.

My Whirlpool dryer needed repair and CHW scheduled a service call professional out to my home in two days. My has been repaired and my out of pocket expense was only the $85 service fee. At the end of the day being a member of CHW is worth it because this repair job would have cost a lot more.

We’ve had Choice for a couple of years. The one time we used it, it was fine. The only problem we had was not being able to talk to a person. We always had to go through a computer. But the technician was wonderful and we will call him again.

I first saw Choice online and signed up with them because of their cost. I can have savings even when my appliances break down. I like their rapid response when I contact them for service. My AC broke down, and they serviced it. Now it’s functioning fine.

When the technician Munszer saw our report on two appliances and the service calls on two different times, he called and came by earlier than expected. It did not take long to tackle two appliances for which we had called: loss of the ice maker in the refrigerator and lack of the heat element in the dishwasher. He explained what would be needed and the length of time it might take to receive the replacement parts. He was both courteous and informative.

Every time I call to get something fixed they have someone here with in 24/48 hours to repair. I have had 3 or 4 things fixed and all it cost me was deductible. I am very happy to have chose for my repairs. I don't know what else to say is I trust them.

The service providers they contract with are not all great. I've had a plumber and a washer machine technician that caused more problems after they "repaired" and Choice Home Warranty won't do anything about it. I should have looked at reviews of the people they were sending prior because I'm not the only person that has had this experience with the companies they assign. You're probably better off saving money aside for repairs and choosing your own provider. Moving forward that's going to be my solution instead of paying for a home warranty.

My only complaint is that I feel your technicians should have basic repair / replacement parts on the vans for quick fixes. Waiting for parts and then the return of the tech is stressful. Once the unit was verified under warranty, it could have been fixed. Leaving a home with both an 82 & 66 year old women doesn't seem sanitary.

I placed a claim for my washing machine and the whole process from start to finish only took a couple of days. They determine my washer needed to be replaced. Much to my surprise and delight there were no arguments or additional information/second opinions needed. Choice Home Warranty promptly settled so I could get back to doing laundry. Thank you!

I was very pleased with the service I received from Ken from Santech, LLC. He was very polite, professional, and knowledgeable. I would recommend him anytime to anyone I know who needs service. I was notified when he was on his way and he explained what he saw was happening. I felt comfortable and relieved.