Choice Home Warranty Reviews

He had our issue dressed in minutes and showed us how to prevent a recurrence of the problem. GHS is the best. Larry was very pleasant to work with and represented his company with perfection. I would recommend Larry to take care of your problems. Thanks to Choice for being my warranty provider.

I have had a warranty through another company, but have had nothing but problems. Most of the time when I call I talk to a person in another country. I like the way I have a PERSON to call if I have a problem around the house and the price is GREAT.

Very well please with the coverage of things described and explanation of everything, me and my wife both were listening and asked questions, representative well knowledgeable of everything in explaining process of what will take place time wise as well as responding to a work order. Will gladly recommend to someone else. Thank you.

My toilet was running and I was pleased to find out it was covered. I put in an order but the company that responded to the Choice folks wasn't willing to fix it for 1 and a half weeks. Knowing that would crush my water bill I called Choice to get another company. I was told that was the plumber that responded. I told them to transfer me to someone who could cancel my contract. They connected me to a rep who clearly understood the issue and told me he would get someone else, within 48 hours I had a great plumber come out and it was a quick and easy fix. Kudos to the choice supervisor and the plumbing company that gave great service. Very satisfied with outcome. Thanks.

Everything went quickly and smoothly. Brandt was outstanding! Great communication! The whole process is easy. Email starts the process and shortly thereafter you hear from the vendor. Quality service is a priority for us and Choice has been consistent since we joined. I would definitely recommend Choice to family and friends.

The technician was able to diagnose the problem and order the replacement part. He will come back and complete the repair of the machine when the part is delivered. He was on time and courteous in doing his job from what my partner tells me. I was not there but was informed of the entire process when I spoke to my partner.

The repairman Milan was great. He was knowledgeable and so friendly and he was very sweet with our giant dog. He had the dishwasher computer updated and working. I hate doing dishes by hand so I’m happy it’s fixed. I will recommend them to others.

Install a new garage door opener. It took about 2 hours to install it. I think the technician who installed the garage door needs to come back cause, when I’m outside and tried to closed it, it doesn’t close all the way. I have to do it again (press the remote control) just to close it.

We had an issue with our HVAC in the late evening and Choice had a contractor scheduled to come out the next day within an hour of us placing our claim. We have used other warranty companies in the past, but I would definitely recommend Choice for your home warranty needs.

Cleaning was not properly done. Some glass pieces were found after the technician left. We and our pet are safe. We thoroughly cleaned the floor and counter tops. Thanks God we didn’t had children and family members home at time of service. We expect a safe and proper clean up service in future visits.

My dryer was not working. The repairman was stuck on another job, so after waiting I had an appointment. Just after leaving home he arrived at my home so we needed to reschedule, of course this was on the weekend! However He did fit me in for the first of the next week. He arrived in a timely manner and had my dryer fixed in a matter of minutes.

The repair person called ahead of time to confirm his arrival. He arrived on time and quickly identified what the problem was and fixed the problem. He worked efficiently and clean-up up afterwards. He then explained what was done and advised us what to do if the problem should re-occur. There were no hidden charges or surprises. The fee quoted was the fee we paid. Overall, we are very satisfied.

In several years of being covered by Choice Home Warranty on the few occasions I had to claim they have been very professional, certainly would recommend them for peace of mind regarding appliances, plumbing, heat/A/C, electrics etc. You choose your plan, I have never had any dispute with them. They always send a professional tradesman and the small charge is exactly as per the contract

Filed a claim for my garage door and it was fixed the next day. The copay was a lot cheaper than going out on our own to fix it. CHW is the way to go!! We had it for 8 years now and have used it multiple times. Highly recommend!

Great service, very respectful workers. On time and communicates well. Makes sure you understand what's going on and gives a solution. They inform of the process and what will be next and makes sure you have options. Appointment scheduling was easy and the company gave options to fit in my schedule.

Dryer was not heating up. Technician came out and found out what was wrong. He ordered parts, will be out to finish the job when the parts come in. He has been here twice with this same problem and has been great to work with. Thank you, I am pleased with the service.

My bathroom was not draining well. I submitted the claim, they scheduled the technician, and the problem was fixed. I have used the warranty other times, and they have always been very responsive. So far, the overall experience has been very positive. I think it is very important to have this type of warranty when purchasing a pre-owned house.

Repair man was professional and knowledgeable. He fixed stove quickly and knew just what was ring and fixed it. He was very good at his job and even friendly. He made no mess or problems. The stove needed a thermostat that he had in his truck. I will definitely request his company again.

I am into my 4th year of a 5 year’s agreement. Only my second time requesting service. Another satisfied customer. My technician Ricky was very professional and courteous. Took care of my issue within minutes. I really like my technician Ricky, it’s the only reason I took the time to write this.

Was pleased with Sales person's knowledge and presentation of the product. Being a licensed realtor for 61 years I was familiar with Home Warranties and had suggested them many times to clients and customers. Made for much smoother closings and took the Proverbial Monkey off the sellers and buyers backs. Being in my 80's, widowed, and in present residence for over 30 years I felt it was time to have the coverage even though the property has been maintained, for the peace of mind it presents.

Tech was awesome and got the claim moving quickly. The water tank was ordered and installed within four days of reporting a claim. I would recommend Chris to anyone who needs a plumber. He arrives when he said he would and was very helpful. I’m so glad I have this insurance.

I just signed up so idk how they operate especially when something breaks down. All I can tell you is I was only gonna get a quote but since Mr. A. ** was convincing I got the insurance. So hopefully it's gonna be as good as the salesman when it comes time for me to use it. Thank you.

I have had this plan for 1.5 months. My experience with their service was awful. The technician did not arrive on the scheduled time. I was reassured he would be there that day and he did not come. I was told by Choice Home Warranty he'd be there the next day, as well as by the technician, and I was waiting the whole day again for someone who never came. I called Choice Home Warranty to get another technician assigned as I wasted two days waiting for someone. They put out a new dispatch request and who is reassigned - the same technician. They told me they sent me emails that I could work with a plumber I knew and submit a claim.

This time we had an excellent contractor. Knew what he was doing and was in and out in 20 min. Other contractors not as good. It’s still good to have a warranty it helps. Our appliance guy was excellent also. Our last electrician was good also but the one before him was horrible. Said the company doesn’t care and won’t cover anything. After three times with him we asked not to ever have him. Then we got a good guy after that.

Ms. Latasha ** is a jewel. She is very professional, proficient and on top of that a very patient and kind lady. My hot water tank busted a week ago and I was frantically trying to file claim to get a replacement. I was expecting guests to arrive the following week. She walked me through the process and made sure that I knew exactly what documents to turn in. Ms. ** deserves a raise!! Thank you!

WillPower Electrical Services is who came to my home. I thought the technician was very professional and knowledgeable. The job was identified and repaired rather quickly. The technician also educated me on the outlets in my home. Would definitely recommend them as a very professional service. I would also not hesitate to use them again should the situation arise again and would recommend them to my friends and family,

The GE Oven technician called to come earlier because he had a cancellation. He came as he said he would. He seemed to know what he was doing and how to test the oven. I had someone come for the same thing in 2023 and didn't know what he was doing so I have tried living with the wrong oven temperature for the past year and a half. I now have high hopes that this worked and look forward to using my oven to test the temperature.

I am long time loyal Choice, customer. I was having problem with my remote control garage door opener, which was not functioning. Contacted the customer service at Choice. They responded quickly with appointment and send the technician to analyze the problem and approved fixing it. Thank you for a good service.👍

The representative was very knowledgeable, friendly, and polite. Was a pleasure working with him. Looking forward to receiving good professional service in the future. Hope the service is speedy as explained to me.

Moe ** answered my questions clearly and when he proposed the 3 yr plan and I said no twice and he did not try to pressure me because I would have hung up. So that was nice not having a salesperson trying to pressure for a sale. The benefits were thoroughly explained and it seems to be a good program.

Charles was very thorough and professional. He explained everything in a way that I could understand. I highly recommend him. I felt that my issue was resolved that saved me money and I did not feel taken advantaged of. I would definitely do business with this company in the future.

This is the first time that we used the service and overall we are very pleased with the company. The technician Josh was very punctual, friendly and most of all professional. After completing the work he took time to explain what he did and asked if we needed anything looked at.

We had a problem with our gas cooktop not starting. It would sit and click for anywhere from 30 seconds to just over a minute before the flame would start. They sent over a "handyman" to fix it. He told us the problem was that we had air in the gas lines. We paid him and he was on his way. Two days later, the problem was back. I asked a friend who is a plumber about what he thought. He said that was not the problem. It was most likely a problem with the unit itself. I didn't trust them to repair it, so I had someone else repair it.

The A.N.D. Garage Door Service team was very knowledgeable. They were able to quickly assess and fix the issue with my garage door opener. They also explained some things to me for the learn button, changing the light bulb, etc. They answered any questions I had and asked if I had any more questions. They were very respectful and pleasant to work with and I would recommend them to others!

Awesome work, very friendly & explanation was great! He was on time and would tell you how far he was and on his way. He explained what was covered and what might have caused the problem. He also explained what he was going to install. He was very precise on his work and measured everything and had all his equipment ready to work

Choice is great to work with, easy to get a claim started, the techs they send are courteous and effective with repairs. The only complaint I have is the delay before the tech can get here - usually 2-3 business days. Maybe they need a larger pool of available techs.

I was very disappointed with the aggressive approach by the Choice associate who spoke with me about purchasing the warranty. It totally felt like a snake oil salesman offering me a price only for that day & using sales commission tactics. The agent kept having to ‘check with my manager’ for the prices he was quoting. If a employee has done the job and has been trained properly they should not have to check with anyone for a better price like a car salesperson often says/does.

I created a claim for my clothes dryer. Although it is not 100% resolved. They told us they need to come back to fix it. It is not clear if they will charge another service fee. But, for now I am satisfied because the ticket was created & a technician was assigned within 24 hours!

I had a great experience with the consultant & excellent customer service. He offered us a great deal and he was very helpful. I will definitely recommend this home warranty to other family and friends. I think this is one of the most affordable home warranty plans I’ve seen in years.

Run for the hills. Avoid taking decades off your life. Their agents will provide you incorrect information in order to ensure your claim is denied. It's a scam and don't waste your breath, time or resources dealing with these thieves.

Great service. I made my claim on Friday online and by couple of hours I received a phone call to set up my appointment on Monday between 11am-2pm. The gentleman was here by 12pm. To my surprise he was able to fix my dryer the same day. In all honestly I thought I was going to wait some days which I understand. It went above and beyond my expectations.

The tech provider for Choice was excellent. They're one of the few in the area that continue to do excellent work and has excellent customer service. I required a fix for my washing machine. Highly recommend Family Tech for your appliance troubleshooting and fix needs. Thanks to Choice for choosing this vendor.

Mr ** was quick to solve my situations. He was very polite and professional. I would recommend him to anyone who has plumbing problems. Please send him again if l contact you for his services. Thank you Mr **. I could not believe how fast you fixed all my toilets and my bathtub situation. We were so happy after you left. You’re the best. Thank you so much.

This Home Warranty is the worse one I have ever had. Upset because the one did not cover my HVAC in my RV garage because it was not attached to my house. Choice Home Warranty will let a contractor come to my house, pay $100 work on my microwave/oven. Get lost on the repair and take it to their shop for more look and find out parts needed. Contractor can not be found and have made dozen phone calls to them and Choice about my microwave/oven. I am still waiting for a response on what they can do to replace what got taken out. I have it on video and they will pay me $170 for a new one. This microwave/oven cost way more than 170 and they can’t do what needs to be done.

Dominguez Electric was selected by CHW to service a few of our basic electrical-related concerns. Dominguez Electric was quick to respond and schedule appointments. They have been reliable and responsible to diagnose and make proper repairs. I really appreciate Dominguez Electric for not attempting to upsell or expand on unnecessary repairs. I recommend Dominguez Electric for their timely communication, repair work, and integrity.

I asked whoever I was speaking to at least twice to stop pushing to try to get me to spend more than I have. I have never yet succeeded in pulling money out of my **. If I had 2 or 3 thousand dollars just lying around collecting dust, my 10 year old dog would be getting radiation treatments to keep the tumor that was removed last month from returning. While I'm sure he was just doing what your company trained him to do, I was offended and felt like I was being bullied. I inquired about your product based on good reviews. I haven't seen anything good. Will decide if I'm going to cancel within the next few days. Do not call me. Text or email only.

Repairer came around 3:15. As he wrote up report we talked. He didn’t repair heat. It need a part that had to be order. Said he will turn in report. Ask that I pay service fee that day and Choice would assign a new ticket. Currently waiting to hear from Choice.

Overall very good. The contractor was great, the appointment was scheduled promptly, contractor very punctual, but the approval process was so slow he had to leave. This meant another 2 days of disruption. But we are back to normal and we thank you. Thank you. Thank you. Thank you.

I had to take one star away because after I filed the claim, no one got back to us. When my husband called they said it was scheduled for Thursday and we were never told. However we needed to get an earlier appointment because our kitchen sink wasn't draining and the plumber from One Source Plumbing came out Tuesday and fixed the problem. He did a great job, was professional and efficient. We would definitely use him again.

Technician arrived within appointment window. Technician was polite and courteous throughout the appointment. He Addressed the problem quickly. Worked with me to verify the water heater venting is working properly. Test validated venting working as designed, was able to remove the RED TAGS from Water Heater and Gas Valve leading to water heater. Recommend StoneBridge for future work.

Cary did an excellent job trouble shooting my electrical issue. I am very pleased. He spent several hours locating the bad electrical outlet. Cary was very persistent in locating the bad outlet. Upon locating it, he replaced it and by checking all my outlets, I shouldn’t have an issue. I appreciate his time, patience and expertise in finding the issue.

The technician arrived on time. He explained the concern and replaced the garage opener in less than an hour. He asked if I had any questions. He also said if I needed further assistance, give him a call. He provided excellent service. I would recommend this company to friends and family. I am glad that the process was amazing.

Submitted online request due to toilets, overflowing, and shower and tub filling up with sewage. You sent a plumber. Plumber said that it was a sewage issue and that tank needed to be empty. Problem is the tank was empty three months ago. Now I have to put in new claim to have the sewage pumped. It’s gonna cost me another $85. Same issue. Shouldn’t have to pay it twice.

No matter what I tried, I could not get my washing machine to start. When the plumber arrived and I described the problem, they immediately knew what do. I turned around and walked away. Seconds later, I heard water rushing into the washing machine tub. He had quickly solved the problem.

This is absolutely the worst home warranty company I have ever dealt with. I filed a claim on my washer and finally after three months of waiting, they have offered me a settlement, which is about half of what it cost to replace my washer. Now I have to wait another 30 days to get that settlement. To make matters worse, the customer service agents are all overseas and have a difficult time interpreting English. This has been the most frustrating experience of any business I've ever dealt with. I do not recommend them at all!

Daniel F did a great job walking me through the process of evaluating and then purchasing Choice Home Warranty. He answered ALL my concerns and all my questions. Thank you Daniel for all your help. I wish this process of reviewing my process in completing this was as easy. This is my third attempt-and will be my last.

The claim procedure is GREAT and simple. We shall see how the service part goes. So far so good but time will tell. My first time using/making a claim. Hope that your service team is as good as your claim procedure.

I called Choice Home Warranty, and Troy ** answered the phone. He gave me all of the information I needed to make an educated decision. He was a pleasure to talk to and knew his product well, It would be nice if every company had representatives like him. Thank you for making my decision easy.

Had an septic issue, CHW contracted with a septic co. to look at the issue. The septic co. said the tank needed to be pumped (we had it done in 2023). Our issue is the septic rep never came out., Our claim was denied. We talked to the septic co and CHW telling both the tech never came out so how could he make that determination. We were told that he checked off that he was at the home, which he wasn't. We contacted ourselves another septic co. They discovered our drain basin was dry, and our pump had stopped working. They replaced the pump (and also a malfunctioning alarm box), cost was $3810, that we paid.

Travis was excellent. Professional and did a great job. Very neat workspace and a great plumber. I would highly recommend him. He explained in detail the process and the repair work that needed to be done so I understood everything. He wore shoe booties to cover his shoes so nothing was tracked into the house. I really appreciated that.

DO NOT under any circumstances, pay for this service. They refused to make a repair to our refrigerator, even though the written contract SPECIFICALLY lists it as a covered repair. Also, we spent over $1,000 on a dishwasher that was damaged by their service provider. We paid over $1300 for a service contract with Choice, which provided no service, or bad service. Save your money and aggravation.

Since having Choice Home Warranty we have used it a couple of times. Service man was on all occasions very helpful, and knowledgeable. Highly recommend CHOICE HOME. There is only the one-time service fee paid to the repairman. Even if he has to come back with a part that has been rendered.

My first claim was a disaster. It took many phone calls, to many CHW people to get service. The resulting service itself was fine. My second claim was very smooth, both with CHW and with the service people. My third claim I did online and I'm concerned that the same provider was not selected to provide service.

The technician arrived within the proposed date of arrival. He began work to diagnose the problems and do what he could presently. There are problems that require further new parts and further work by the technician. He and we are following up on all of that. He completed the work and cleaned up after himself. he was polite and efficient.

Hello my name is Oscar ** and I live in Bakersfield California, around April 2024 I purchased Choice Home Warranty, by May or June I placed a claim for my sprinklers to get fixed, so I called them and they sent this plumber to inspect, and I had to pay $100 for this guy to inspect and he left, then I got a call from Choice requesting that I pay $250 for the guy to fix it.

Heating system issues. Filed a claim. Waiting on a technician to be in touch with me to come out and check out my furnace to find out why it's not working. It could take up to maybe 24 hours. Glad it's just going to be in low 50s this week. Hope this insurance is what it say it is.

Excellent customer service. The agent checked and verified all of my information and completed the process in a short period of time. The agent asked question about my other items in the home and shared information about how Choice will service them for me. We talked about the refer a friend program and I could benefit by using it, it was really a great informational setting.

I called to discuss packages available. The representative I spoke with was very professional and knowledgeable. Kudos. Keep up the great work! I truly appreciate great customer service. This interaction made me feel comfortable signing up and I’m confident that if I have any issues Choice Warranty will not let me down.

My water heater is leaking and the technician has found out that the tank is cracked. The cost shows $1270 in total, but Choice says my portion is $745 which is a lot more than half of the cost. I'm 7 years customer. It's really bad. No reason to buy this kind of contract.

The thing wasn't heating at all. Everything else worked and the technician diagnosed a part replacement was needed. CHW decided to replace the microwave and provided means to purchase and replace the unit. Excellent service from CHW and Technician. It is great having this service and would recommend to everyone. Thanks a bunch!

Heat unit is not working, company came out to check, said after checking it was determined that the board had gone bad, they then stated they would get the part ordered and get back with me, after that Choice called and said they had the part and would be sending the company out to install board

Choice Home Warranty did an amazing job with my electric oven repair. The team (Customer service, tech, and case managers) was professional, efficient, and exceeded my expectations. I highly recommend them. They proved again why they are my first choice for my appliances repair. Everything about my visit, from the skilled tech to the great customer service, was better than I expected.

The overall experience was great. Fast communication. Easy to contact and easy to book a technician. The online website is so easy to follow. You can submit a claim and they resolve it so fast. Tech was very helpful. I will very much recommend Choice Home Warranty to friends and family.

He was great, called to let me know he was coming and when he arrived he was very respectful and did a great job of informing me as to what the problem was and how he fixed it and also showed me how I could help keep from other problems happening. Was great 55 stars

Technician was very courteous, knowledgeable and very professional. Technician immediately recognized the problem with the refrigerator not working. He was on time and had all the right tools to diagnose the reason the refrigerator was not cooling. I highly recommend this technician for appliance repairs. He was exceptional in finding the problem in every way. Art **

I waited from 2/10/2024 until 3/8/2024 for CHW to find and dispatch a technician to fix my water heater. I am 78 years of age and having to heat water on the stove to take a sponge bath was inconvenient and unsafe. CHW was speedy in offering me the option of me finding a provider and paying to have the work done after which they would reimburse me for any "approved" work that was done. Upon seeing how they were insistent on having photos as well as written documentation once they finally sent someone out, I am glad I didn't take them up on their "offer". I have kept my end of the agreement I have with CHW, my premiums are paid every monthly through autopay, unfortunately they failed miserably at keeping up their end. No one should have to go nearly thirty days without hot water, especially in February!

The service provider was very good. He made sure everything was working properly and he went overboard in cleaning up his mess. I was very impressed and pleased. He was on time and called when he arrived. He wore protective foot ware. Very good, very good, very good, very good.

Contractor called the same day and set up an appointment at my convenience. The assistor found my contract quickly and advised me about fees that had to be paid and took my co pay over the phone. Very pleasant to speak to. Thank you very much. I like doing business with them. Highly recommend them.

the experience was satisfactory. this was my first claim and it was done in a timely manner. i recommend Choice Home to friends. this would have cost me more doing it on my own. it is security knowing i have insurance for these unexpected failures that usually come at the wrong time.

I recently had 2 different claims but both technicians were nice, polite, respectful and explained everything. Steve from All Pro repaired our washer. Danny with Fruge's AC repaired our issue the same day. I’m so glad I have Choice Warranty. I don’t want to even think about having to pay for a new appliance. Things are so expensive these days. If you don’t have a warranty plan for your appliances you should seriously look into it. Choice covers so many things.

We have a messed up fridge with a family of 7. They were fast to put our work order. Now we are waiting in queue to have the first company to pick us up. I highly suggest this fast and easy company. We have had no issues with the business of choice. They have always taken care of my family and I.

I assumed the connection for the filter was broken. Allen with Electrolux Services realized that the problem was the filters I had purchased through Walmart.com. They looked like the original but were fake. I purchased the same one from Lowe's on March 11th, and I had no problem installing this filter.

I am extremely unsatisfied by your denial of the appeal and the rationale of denying the claim based on the word used "broken" by the technician. As I mentioned, the technicians report said no signs of damage or misuse by me, however, you continued to state that it was caused by "not normal use" because it was an internal valve that stopped working. If I could give zero stars I would. Blessings to you despite this.

Prompt, professional service. The technician Eric arrived on time, was very professional, and quickly identified and repaired the problem. Eric was very informative and explained how the problem occurred. I would gladly refer this service to friends and family. This was the first time utilizing Choice Home Warranty, it went very smoothly.

The service has been wonderful, and except for one vendor who didn't like dogs (we have 2), the staff has been great. One call to fix what the call was for! You won't regret signing up for this service and more to the point using it when something needs fixing!

Smooth and easy experience - courteous and clear communication - evidently you have not subbed out your customer service to a foreign country. Feel like I am getting the service I use to get from AHS - I left AHS feeling unappreciated and their pricing had more than doubled in recent years. I was with them for 19 years and that did not seem to count. Looking forward to a better relationship with Choice HW - so far so good.

I filled out the request for service and two days later our problems with a refrigerator and a washer/dryer were diagnosed and parts ordered. I have had a very good experience with Choice Warranty and would certainly recommend this company! This is the second or third time I have used this company.

I was so impressed with this company, I had an appointment for Monday but they called Sunday nite to make sure my garage door was closed and secure and I was safe for the nite. When they came on Monday they fixed it like nothing had ever happened. I was very happy with their service.

The technician I hired came out and easily diagnosed the problem. He/we jumped thru your required hoops. The people in customer were short and temperamental in answering my questions. Your denial of my claim is crap. I'm without a toilet, thanks to you. All parts have to work together. How you can deny the claims is beyond me. Very unsatisfied.

Choice Warranty is a great warranty program. Each time I have had to utilize the warranty has been successful and I am very pleased with this company. I plan to renew as soon as my contract is up. I have had my issues with the toilet and it was fixed. My kitchen faucet and garbage disposal. The disposal had to be replaced. The technician was knowledgeable and engaging.

Always professionals, willing to help. Very detailed, passionate about what they do. Informative thereafter. Good choices with vendors. Good follow up after the task is completed. They are always willing and happy to help with any questions or concerns you bring up. The technicians are knowledgeable and cooperative, they are very friendly and informative.

Bo Jiffy heating and air was awesome. Outstanding service. They figured it out when nobody else could. They were extremely nice and helpful and took time to explain everything they were doing. They were the best. Absolutely outstanding service. They are top notch people and very professional as well. Bo Jiffy heating and air is awesome!

I actually just signed up with Choice Home Warranty. There were two Coverage Plans to choose from and I chose the Total Plan because of everything it covered. Shortly after I purchased the plan, I received a phone call from one of Choice Home Warranty’s representatives. He was very courteous and since I’m a senior citizen, was offered a discount, and helped me set up my payment plan, which I had a few options. He wasn’t pushy and let me decide which payment plan I was comfortable with. Considering everything that is covered, I think purchasing this warranty from Home Choice Warranty was a good choice to make. Since I just joined, I haven’t used them yet, but I have faith they will stand by their warranty.

Paid $75 only for someone to come out and not be able to fix the heater due to not having everything. Then to find out they schedule a follow up appointment once they to get the parts only to find out that they need another $340 and I have to pay it. What's the point of having a warranty???

I don't even believe you recommend this company.. They are total scammers and do not pay either a claim or their vendors.. Look at the facebook site Choice Home warranty unsolved claims. I wrote a negative review on Trustpilot and they canceled me.

My washer started going crazy with the electronics before Thanksgiving 2024. I am just now getting a new washer. It has been pretty terrible waiting for the repairmen to come three different time to replace three different parts. Finally Whirlpool searched for over a month (January) to find the part. I kept calling but no one seemed to be able to tell me what was up or how long they would keep searching. I had to squeak loudly to get the info and then wait a month to get a Lowe’s Gift Card. I think CHW was generous with the amount they gave me but it took too long!

The technician evaluated my appliance on Friday afternoon, had to order parts and installed them on the following Monday. Very friendly and knowledgeable. Choice Home selected a very qualified company to assist with my concern and it was handled very promptly. The Choice Home representative was very polite and professional and assisted me quickly to remedy the problem I was having with my appliance. Great job!

Mr. ** (not sure about spelling of last name) was very professional and helpful regarding a Home Warranty on two residences. Hopefully I won't regret changing from a company I have had for the past 15 years. Look forward to working with Choice Home warranty in the future.

I have used my policy a number of times for various issues. The online process of filing a claim is easy to navigate. A technician has been assigned quickly each time (mostly within 24 hours), and the issue has been resolved on the first and only visit. The vendors they assign are true professionals. When the policy came up for renewal, I did not hesitate. I trust Choice and am very happy with the service provided.

The plumber sent by CHW was well-educated in his profession. He not only fixed the issue we were having with a bathroom plumbing issue, but also offered advice for drain care. The plumbing company immediately responded to my request for a more specific arrival time. This was done without delay or concerns. It was a positive experience from beginning to end.

A bogus company that focuses on denying claims on a big ticket item. I had a leak in the hot water heater and Choice was unable to to provide a tech in my area. I was told to get my own and was only compensated $690 on a $2500 purchase on a new tank. The company provided Choice with a detailed breakdown of the charges and Choice still would not compensate me. Their staff is not helpful either. It clearly states that a hot water heater is covered in the policy but when a partition tech is not available, you are screwed. Let the buyer beware. Do not use this company. In fact, if I could give Choice zero stars, I would do so. Stay away from from Choice. It is a horrible company to select to do a necessary repair.

I experienced the most amazing customer service representative! That means the most especially when you are entrusting your home to the care of others. The plan that I received is more cost effective and covers more than the plans I had. It comes at a good time since my one plan is up for renewal. Thank you!

This is the WORST experience I’ve ever had with a warranty company. After days of waiting for repairs, they denied my claim to the plumber!! I just had a call with them regarding my complaint and basically got told this is how we are and this is what we do. They got my $85 upfront and then denied the claim. I can’t even get my money back for the down payment, and we had to pay the total cost out of our own pocket Steer clear of choice home warranty, their customer service is rude at best. If the warranty says it will pay for 100 feet of sewer clean out they should at least cover that much and then the customer pay the difference run from these people and keep your money.

I was very pleased with Miguel and his assistance in getting me set up with coverage. He was very professional, knowledgeable, and friendly. I was at ease talking with him and feel confident with the coverage I purchased. I am looking forward to our long partnership. I was also very grateful with the referral program you all offer.

Very impressed with the fast service provided to correct my issues. Thank you for your professionalism. Also the technician from defense plumbing was very good in addressing the problem. Keep up the good work. I have been a met of Choice home warranty for many years and happy with service so far.

I had a dead Air Conditioner and the tech people arrived within 24 hours of calling in the problem or excellent knowledgeable clean dealing with them was a pleasure in addition dealing with the company is excellent. I've had other warranty companies before, but not all of them match the pro professional of Choice. I would absolutely recommend them.

Not everything is great. However, I can a hundred percent say that I have received the value in which I paid. Challenges are when an air conditioner breaks in the middle of summer and no one has the time to get out there for a month. This may have been an isolated experience. Every other claim was carried out extremely well. The app does work great! I can see myself potentially renewing.

Upon flushing, the debris in the bowl goes down. However, when it fills the bowl, it overflows the bowl before stopping. I use a plunger but am tired of mopping up bowl water from the tank. Used a snake to clear the toilet out plus replaced the plunger inside the tank. Advised to replace the toilet but did not offer to do it.

Purchased a 42 mo option w Matthew, who was respectful, recognized the previous challenges with previous reps calling me and knowledgeable about the warranty services and coverage. We've known others who had been pleased with this coverage, but the process and receiving so many different calls, from one who was so rude they hung up on me! Matthew rates a 5, but the company's process is why there is the lower rating.

He came early, which was good. He seemed quick and efficient. He looked at the heater for about 5 minutes then gave me his assessment that it was broken and could not be repaired. He said he would order a new one and come back to install it. I paid him and he left.

Hit and Miss. They have improved service for Home appliances but still have poor service for HVAC. Horrific time dealing with a water heater issue. Had to take time off for the technician to come and then appointment was rescheduled thinking to get it repaired, took another day off to be told 30 minutes before the end of the scheduled service that claim is denied. Issue with expansion tank on water heater, but it gave up because of other issues and they will not cover it. Had to replace the entire water heater 3 years ago as they said they don't cover the tank, now they do... Fed up.

Put in 1st claim, very easy to report and send. Waiting for someone to call. Time will tell if they follow through. They seem like they are committed to good service. Only thing that is keeping me from giving 5 stars is the rates keep going up and I didn't file any claims.

Yesterday the technician showed up early for the job. He tested it and found that inadequately working. Recommended to replace the equipment, collected the $100 fee and left. Someone else is to come and change the equipment. When I do not know? Nothing more to add.

Service was prompt and repair person was knowledgeable about repair. We were informed he would need to put in further paperwork to be able to finalize the repair people. I have said all that needs to be said.

On the first visit, the technician needed to order parts and then return to install. On the second visit, he installed the parts (3 switches). After he left, I noticed the microwave would keep running after we closed the door after running a reheat cycle. Within minutes, I called the technician and left a voice mail and also a text message. He never responded. I expect someone to come back and make the necessary repair without filing another claim and paying the $65 service call charge. Please respond. Thank you.

The technician was professional and competent. I would recommend his services without reservation. He arrived within the time slot agreed upon and proceeded to diagnose the situation and expertly remove the broken disposal. He then brought in a new disposal. He explained the new one to me and installed it without delay.

I recently had my heater work done. It was professionally diagnosed without any add-ons and once the part was located put into place. It was during a cold spell and although the technician was busy he took the time to come over and make sure our heater was working. My garage door opener needs attention now. I called the situation in and immediately within a few minutes and appointment was made with a local technician. The service was very excellent and very quick. I Choice warranty. I have been very pleased with the warranty and recommended to anyone else.

He was polite. Worked efficiently and left the work neat. I was very pleased with the work. He was on time and professional. This is the first time I have used Choice warranty. I am very pleased with this service. I will be glad to tell my friends and family of this service.

We have been waiting for about 2 weeks for someone to come to repair our washer and dryer. So far haven't seen or heard a word. I believe I will call Monday and demand my money back. I'm so sick of waiting, all because your company doesn't want to pay these repairman. I'm very Disappointed.

The GE Refrigerator with a bottom freezer section developed a Leak. Prompt Appliance Technician came in. Immediately deciphered the issue. Excellent service, Very efficient, highly Knowledgeable and friendly. service. The drain line was plugged. He defrosted the freezer section and cleaned the drain tubing. He cleaned the area very well.

I was very pleased with the quality and experience of two respective repairs of my air conditioning in the living room and washer in my utility room. Both services were highly professional and quick on finding the problem solution. Also it took me a $100.00 dollars for each repair, much lower than I would have otherwise paid without the insurance.

The service pro arrived timely and was very knowledgeable, professional and efficient. He diagnosed the problem quickly and completed the necessary paperwork to get my issue resolved quickly. He asked intelligent questions and was obviously an expert with Frigidaire. He called me 30 minutes before arriving and was punctual. Very satisfied.

I filed a claim with Choice warranty about my 11-year-old water heater that stopped working. When I first spoke to the REPAIR man on the phone, he said there were a number of parts that would have to be replaced, and his recommendation would be, because it was 11 years old, to replace the water heater. The person in charge at the Plumbing company told me the same thing and said that she had recommended to Choice warranty to replace the water heater. However, Choice warranty, pointed the finger at the vendor and said that they said they would replace the parts instead.

I am disappointed with Choice Warranty on the time involved to get a technician out on a previous call (a/c). I am also disappointed on cost I had to pay for garage repair - Received no monetary help. I paid full estimate. However, all repairs were good, & am satisfied with technicians.

Like other home warranty companies, you can expect to have "non-preferred" treatment by their contracted companies as far as appointment times are concerned. My heating went out in the winter and the appt. was delayed by 2 days. The service techs that came were very good. Knew their business and got my system up and running that day (just a blown fuse on the control board in the air handling unit). Then I had to listen to a "fear filled" sales pitch to encourage me to buy a new $15,000+ system in order to save my health, etc. If you go into this aware of the tactics, you'll get what you need done. Always let the techs know you never make a decision on the spot, so you'll take their information and consider it for a while and let them know.

The technician gave a quick assessment of the problem and was able to repair quickly. Technician was professional, arrived on time, and was able to repair the damage quickly. The problem came to be a relay that had burned out causing the circuit to be broken in the master bedroom.

Vey please with service and repair. Technician and Choice communications were professional and service oriented. Problem was handled. Work was done with quality and timeliness. Technician arrived on time as promised.

My washing machine, began grinding and crunching noises through all its cycles. I went online and requested the service, paid the initial $65, and within the week they sent out a certified Maytag repairman. He was extremely neat and professional with great respect for my home. He wore shoe covers. He had all the parts to finish the job. He was in and out, and the job was complete. My wife and I were both thrilled and happy we have Choice Home Warranty.

Tech did an exemplary job in identifying the issue and remedied the matter in a timely manner during the visit. This gentleman was very polite and professional. The only downside is the lead time it took from the request date to the day of service was over 2 days.

I was pleased with the service I received when I called to put in a claim to have my oven repaired. The rep I spoke with arranged to have someone to come out to look at my oven within a few days. She was also very helpful with assisting me in locating the model number and serial number on my appliance.

I am so thankful for my home warranty when my refrigerator started leaking. I was worried about potential water damage and costly repairs, but the process was seamless. I filed a claim, and a professional technician was sent out quickly to diagnose and fix the issue. The repair was covered, and I only had to pay a small service fee. It was such a relief knowing I didn’t have to stress about unexpected expenses. I highly recommend this home warranty service to any homeowner.

The spin cycle on my washing machine stopped working. I called Choice and they sent a repair/adjuster person to my home. He said that I needed new parts and that he would order them. A few days later I received a cash settlement offer from Choice that I Decided to accept. I’m very satisfied with my Choice Warranty. I will happily recommend them to family and friends.

Everything was handled well ...Timing of service was good..Service person was good. I guess the only issue, I could say is giving me $246 for the dishwasher is a little on the low side and it seems like a long wait to receive the gift card for the dishwasher....

Michael ** was our technician and he did a great job. I would recommend him to anyone who needed any electric work. I would give him 10 stars If it was available in the survey. If I need any more electric work I would like to have him sent to do the work.

The plumber was very professional, worked hard and fast. Got started soon as she got to my house.. She also had everything set up so it was easy to make my payment. However I’m trying to understand the process because I cannot afford to pay $85 for every single issue. For example not only was my sink stopped up. I have a problem with my toilet and my tub and she was only allowed to do one service was which was the sink so in order to get other things done I would have to pay $85 for each service. That’s over $300.

From the time I reported my heat was out I received nothing but professionalism from the team at Choice Warranty. Very customer oriented and knowledgeable. The repair was done quickly and professionally, with no stress on me. So glad I changed companies. I will and have recommended Choice Warranty to family and friends. Great working with them.

I had my Lennox iComfort Thermostat go out knocking sound within hours of each other. I contacted Choice Warranty. The rep was courteous and friendly. She sent out two different technicians within a couple of days. The technician came to look at my refrigerator, was able to fix it same day. The thermostat was inoperable and Choice Warranty approved to get it replaced. Can’t thank them enough!

The plumber was courteous, knowledgeable, on time, fixed the leak quickly. Very pleasant and professional. He was accommodating trying to set up the appointment as quickly as possible. We went up and back trying to fit in my schedule but the plumber worked it out as quickly as possible. I was very pleased.

Jim ** was very patient while I verified he worked for Choice and he got me a great discount for being in the military. Very professional and courteous service. I would highly recommend Choice and Jim for anybody serving or retired from the military. The price was also very good!

Amir was very knowledgeable and friend. Well done Amir. Cover all coverage and answered all questions. Cover all cost for coverage and never had a problem coming up with info or answer. I only hope if service is needed that it is as good as the service I received today.

PLEASE DO NOT USE THIS COMPANY. They are basically a SCAM. Even if you pay more elsewhere, they will not screw you over when a part breaks and they deny your claim because "This Agreement does not cover routine maintenance or malfunction due to misuse, abuse, neglect, or physical damage..." and they get to change the definition of "normal wear and tear". I had to have 2 plumbers look at it because of this and it cost me thousands even though it's supposedly covered. Not only that but they take DAYS to get you service and try to cut corners in the end. I'm going back to American Home Shield because they NEVER jerked me around like this and made me wait OVER A MONTH with no hot water, just to tell me it wasn't covered.

We were away for several days for a Celebration of Life gathering after the passing of my mother. When we got back our refrigerator was out. We didn't know what happened of course, because we were away. Called Choice Home Warranty and within 24 hours we were connected with a Technician and had an appointment set for a Technician to come.

This was the first time I receive service from you and I was very happy and very pleased with the service that I got. The service guy was very friendly. Very courteous and very prompt. He did a very good job. I would definitely recommend a friend or family to this service. Thank you so much. I am happy that I found this company.

I feel that my experience is a good one. I called to get a repair and it didn’t take long before I had a service answer. The repair was smooth with no complications. The ALS company did an amazing job on the repair and I would gladly use the ALS service again.

My wife shared her concern about a gas odor when using either the upper or lower oven of our kitchen range. I called for a service visit and within two days a tech was at my home. I was contacted the same day I called with a time and day when the tech was to arrive. This was not an emergency issue so the set up was fine for me. When the tech arrived and inspected the item he said it was probably due to an igniter issue and replaced the component. He turned on the ovens and no gas smell was noticed. I'm so glad he anticipated the problem and corrected the issue the same day. I feel much safer knowing we won't have a gas explosion or an issue with carbon monoxide.

The technician was great but dealing with the warranty people was a joke!! I have not been happy with you guys on anything I have needed!!! You always want me to renew my contract but I wouldn’t renew it even if you gave it to me. I don’t know why you even stay in business the way you treat people. I would think you would change the way you work but I guess if you get our money, after that you don’t care.

Leo serviced my dishwasher with concern that I know what happened and what to look for if it happens again. The service was excellent and expedient and would recommend him to anyone in the future. It is a great feeling to know that a capable person is taking care of the problem. Would have him any time.

He arrived on time and made everything work again. Feels so great to not have a fire hazard. Josh was very pleasant and respectful. Great sense of humor. My cats liked him and that says a lot. Give him a raise. It is great to have a switch that doesn't crack.

I called on Monday and I received a email that confirmed the appointment, someone will come on Thursday although I was worried about the leakage and waiting until Thursday but The service was phenomenal. Ramon came with positive attitude and explained the diagnosis clearly and fixed the problem. I truly appreciate his service.

My technician's name was Julio and he was absolutely the best! He called about half an hour before he arrived and arrived during the window of time I was given. He asked me a few questions to get an idea of what was wrong and went right to work. Not only did he diagnose the problem correctly he had the part needed and the washing machine was fixed that day. Thanks to Julio I am now happily catching up on my washing. Thank you, thank you!

Tech on time and fixed the problem until parts could be ordered. We have used this company before and have very satisfied, technician very good and reliable. I highly recommend this company and warranty service. They provide great service for the price and are very helpful in resolving any issues that arise.

My oven was broiling when baking was selected. The repair was scheduled quickly and he tried to repair the motherboard. It worked for 1 use and then didn’t heat at all. I contacted him and he came a week later to determine the motherboard needed replacement. He ordered and returned in 5 days with new part. The process took 3 weeks but it is repaired!

On schedule, courteous and efficient the technician had to go in the attack to work on the fan ducting. He also had to cut some of the ceiling to accompany the new fan. The new fan is bigger and extremely quiet. I would highly recommend Man Power Electric and Choice handled the claim fast and professionally

Fixed problem and showed me how I can fix myself. Very polite and professional and fast. 2nd time same plumbing co came for two different problems. Both times they were terrific. They cleared a drain problem and a flapper inside a toilet. Gentlemen worked hard and completed job to my satisfaction.

The claim was fast and the Technician that came out was Super. It was nice to put in a claim and be able to pick an appt: time at the same time. The Technician was very knowledgeable and polite. He even rescheduled when I had a problem at work and had to cancel.

Great and fast service. We hope they will return to fix the leak as soon as possible., When Choice Home Warranty approve to replace the parts and labor. We are just waiting the technician to give us a call. So far we haven’t heard what the next step or when the technician is coming back with parts.

Got in touch with us immediately. Very prompt on coming out to repair our heater. Knew exactly what was wrong. Had it working within an hour. Very professional and kind. So pleased with his service. Definitely would recommend him. He explained the problem and what had to be repaired very well.

I had boiler issues with a older boiler. The technician named Chris came and looked at it, and replaced a couple of parts on it, and it's performing well no issues. And saved thousands of dollars by not replacing it. So I am very satisfied with Aneco Engineering, Chris was on time for the couple of appointments. And shared knowledge with me on what and, why he was performing the sequence of tasks. Very professional and courteous.

The person I spoke with on the phone was able to set me up with monthly billing and was able to answer all my questions. This is the first home warranty I've purchased and it's the peace of mind that's such a welcome feeling; no more expensive repair bills! I think I'm to like this!

Still waiting for a follow up call from the tech. The problem with the circuit board was not resolved. I was supposed to receive a follow up call today. I have waited all day. The tech did an amazing job and was very friendly.

Called to get info about coverage, cost and service company response time. Phil answered my questions as to what was covered and explained the response time, explained what my cost for the plan would be and the different options that I had. Also explained that as a senior that there was a discount available.

He checked bathrooms, hot water tank and outside faucets. He said leak was probably underground. He recommended a leak finder and said it would cost over $300 dollars. We, my 63 year old daughter, and I (93 years old) dug up the water line. My son later came and dug under the sidewalk and found and fixed the leak.

The salesman was very helpful and was willing to work with us on price. I wanted to wait a while before making up my mind. He wanted me to commit and eventually I did. I look forward to having Choice Home Warranty handle my home warranty needs. I have used another company for a number of years. They have taken care of the issues when needed. I would prefer to have the service technician come when the appointment is scheduled. In the last year, they have been unable to make the appointments 50% of the time. The appointments have been rescheduled, but I would prefer people honoring their commitments.

To date they have been the first contractor sent from CHW to show up on time, complete the assessment, and then return to complete the job. Jeremy did a fantastic job with an excellent turnaround time. In fact he showed up earlier than expected due to a no show, he submitted the warranty and got approval the same day, and was able to get the part ordered and installed the next day.

There was a leak in my master bath that was dripping down into my neighbor's apartment. Choice sent us a wonderful local plumber who was able to resolve my leaking toilet issue. He was friendly and knowledgeable, prompt and skilled! Thank you, Choice Home Warranty! We appreciate your efforts on our behalf!

Excellent service so far. I needed to take a little time to read through the policy details to understand the process, but it has been an easy process with no hassles. The process is clearly written and followed through. The staff has been pleasant, understanding, and easy to work with. Thanks for providing this service.

I was not at the house when he came but my daughter and sister were there. My daughter said he was very nice and helpful. He explained what was going on and showed her everything he was doing. He also explained to her that we can't put a lot in the front loading washer cause he gets backed up.

Had a leak from the ceiling on Saturday. Called Choice warranty immediately, and within an hour, I was provided with the contact of OSP Plumbing. No one was picking up the phone over the weekend, but someone picked up the phone on Monday morning and set up an appointment on Tuesday. The plumber Nicolas was very professional. He called 30 minutes before arrival and kept me informed throughout the process. He identified the problem, obtained approval from Choice Warranty, and repaired the leak within 2 hours. It was a very soothing experience.

Follow-up and service with Choice has been great. The Vendors sent to my appointments are all polite, professional and qualified. My appointments were made quickly and the Vendors kept me posted on their time of arrival. Payments for service were easy to make as well. I am appreciative of the Choice Home Warranty Service.

Over time Our GDO was working inconsistently and finally stopped working altogether. I contacted “Choice” and a W.O. Was issued. I was then contacted by a local technician with an appointment date and time. The technician suggested we probably have a broken spring. He was correct. One spring above the garage door had broken. The technician arrived on time for the appointment and dismantled the parts necessary to remove the springs. After inspection, I the technician recommended replacing the bearings, which I agreed to.

Very polite and to the point. Provided assistance to replace the refrigerator as the parts are not available. The check is going to be mailed home instead of a Lowe's card. This will help me to replace the item quickly as I need a replacement immediately. Overall a nice experience.

Dryer was making noise and would not start sometimes. The repair technician arrived on time and replaced worn out rollers and belt, and removed deposits from the drum. The dryer is now working properly. Also provided hints on proper operation and care of the dryer. Very satisfied with the service. Would highly recommend this technician for future work.

"Although this company waited until 5 PM, the scheduled appointment time, to inform me they wouldn't be coming — causing my tenant to wait all day for no reason — I’m still giving them 5 stars. They came the following day and quickly resolved the issue. However, my service fee was $100, but they sent me an invoice for $106, which was frustrating. I called Choice to confirm that there are no taxes on service fees, which turned out to be accurate. Just a heads-up: it's a small difference, but companies know exactly what they’re doing."

The technicians Demetrius and Allen are skilled in troubleshooting and installation of the many ordered parts. It took 3 trips and 2 sets of parts to get my microwave working. I especially appreciate the friendliness and respect Demetrius showed when explaining about the microwave as well as general conversation. I believe it would have been cheaper and more expedient to have simply replaced the microwave since it took about 3 to 4 weeks to fix, but probably Choice would not have covered the purchase of a unit of equal quality. Now, with all of the replacement parts, I hope to get good service from my microwave for many years. If other appliances require work, I hope to get the same service company. Highly recommend them.

This warranty service used to be very good but now in the last year or so I have encountered a lot of issues. They don’t seem to care about my issue. My toilets were both clogged and couldn’t use them. They said they didn’t do emergency issues so I had to wait until Monday, and it took 24 hours to get an OK to proceed. And that ok had stipulations. Also, my fridge has been fixed 6 times for the same issue. When is enough, enough?

Washing Machine was making noise. Dimitri from Real Appliance Repair did an excellent job. The one part would not come out but Dimitri was determined and worked on it for an hour until it finally freed itself and he was able to replace the parts. Machine is working fine now.

I called into Choice to file a claim on my GE refrigerator. It was easy to follow the prompts on the phone system and talk to a live agent. I explained to her what the problem was with my refrigerator. She was very helpful and told me she would contact a technician to evaluate my claim.

My Tankless Water Heater stopped producing hot water. The technician who was dispatched (Juan Torres from Pro-Integrity Plumbing) was very knowledgeable about tankless water heaters and was able to diagnose and identify the problem quickly. On top of that, he was very courteous and professional. Well done Choice Home Warranty!

Our technician was very good. He arrived on time and quickly fixed our toilet. It works better now than it ever did. He was great. His personality was very personable. It was an enjoyable experience. He even took time to enjoy my dollhouse that I built from a kit and all the furniture, etc. that was in it.

However, once I purchased the basic plan. The upsell was a bit annoying but I purchased an upgrade online. The salesman approached me 3 times, ignoring my decline and saying the same thing over and over. I had to be emphatic to get whom to follow through with my monthly upgrade.

I signed up for a three year warranty plan on Monday, March 2. The gentleman with whom I worked was very kind and seemed knowledgeable. Since Monday, however, I have received more than one phone call each day ostensibly to verify my contact information, but in reality, trying to sell me the ADT home protection plan. Each time I have declined the plan and asked to not be contacted about ADT again. The calls continue!. Today, I had a call at approximately 6 AM my time from a woman named Brittany. I told her I was in a different time zone which she could clearly see because she wanted to verify my Nevada address. She was persistent, rude, and bordering on obnoxious in her pursuit of selling me the ADT plan. Eventually, I hung up the phone.

K & L HEATING AND AIR CONDITIONING LLC and GE Appliance. I had a ac and a washing not working. The appointment was quick. Both techs showed up on time, called when they were on their way. They were both very friendly and had the work done in no time. Thank to both company. I would recommend to a friend and family.

This is my first claim with CHW. It is also the first time a tech actually came earlier than expected. It is also the first time a tech actually brought the part with him. I am extremely pleased with the service and warranty.

Choice Home Warranty took my claim for my microwave and within a few hours I had an appointment to have my microwave repaired. To me is a very good timing. The claim technician that I spoke with was very helpful (just a little hard to understand) but it got the job done.

Absolutely a scam, they want you to buy a home warranty for a new home, I purchase 2 home warranties for 2 homes, cold weather caused an older furnace to go out, they stated it was a pre existing condition, at that point why buy a home warranty, all appliances are used when you purchase a home, asked for a full refund on both homes and they charged me 1 month plus a 50 fee each, stay away from these scumbags, go with First American Home Warranty, I buy and sell real estate for a living and, WARN YOU DO NOT USE THIS COMPANY FOR ANY REASON.

My dishwasher was not getting water. Shaun was able to get it fixed quickly and explained a couple things about the dishwasher that will help me in the future. I highly recommend him for any future work. I was very happy with the service call.

He came and evaluated all of my plugs and circuits and then repaired the faulty parts. After the repair he did a thorough check of all electrical parts which made me confident that the job was done well. He was pleasant and friendly while here and provided me with education on some electricity issues which I was unfamiliar with. Overall the whole experience was very nice and different from many other repair services I’ve had in the past

The technician was great. He explained what the problem was and put in the order for the parts. He couldn't fix it the same day. We will see if the parts order gets approved. However, I was not happy with the actual Warranty Company. They specifically said I wouldn't have to pay the $75.00 fee this time because the last technician was a waste, and I paid him for nothing. But then after the technician got there, they told me to pay and I would get credited for my next call. I felt like that was dishonest.

I would like to say thank you, I have never had such a pleasant experience with a repair. The gentleman that came was extremely knowledgeable and professional, he asked what was going on and immediately had an idea of what was wrong. He tested the refrigerator, went to his truck, came back and installed a fan and was on his way. Thank you Choice Warranty!

We will find out down the road. If they can repair or replace everything they say they can, this will be a great asset. Looking forward to many years of service. We were talking about a plan which cost $53.00 a month. Then he said he could get us a senior plan, which he had to check on. He came back and said we could get a senior plan for $41.00 a month. I appreciate him taking his time and checking on this for us. Thanks Alberto M.

My washing machine was not spinning the water out. So after trying to get it to spin I called Choice Warranty Co. They scheduled me a technician that day, but the tech couldn't out for 4 days. The technician seemed very knowledgeable. I found out in a couple of days that the motor was bad & it couldn't be ordered any longer. So Choice agreed to give me a comparable check to replace my washer.

Awesome services rendered! I appreciate it! I have had 3 claims in a few weeks due to frozen weather and all were taken care of professionally and I am very happy! They were fast and efficient and contractors contacted me quickly and took care of the problem, thank you so much for everything.

We had Choice 5 years ago and it was fine, needed it once. Here in WV restarted it a few months ago and 2 weeks ago noticed a sewer smell. Had somebody go under the house and the Y in the pipe is either cracked or loose. Called them on 02/26 and no answer, left message, no call back. Called the next afternoon and they said they would get it to the scheduler. Didn't hear anything from Friday to today, Tuesday. Got an email to do it ourselves but we would have to pay the service fee (each time) and submit an estimate to see if they would approve.

Giermo was extremely professional, knowledgeable, and respectful. I have zero complaints and nothing but high praises for Kaizen Electrical Solutions LLC. Giermo went above and beyond to answer every single question I had, look at every single electrical concern in my house, and provide useful and honest feedback. I will happily recommend Giermo and Kaizen Electrical Solutions to anyone who needs any kind of residential electrical issues.

Julia **

I Always have prompt service and peace of mind to have a fixed amount for any repair. I have had Choice Home Warranty for many years and would not be without it!!!! Repairs and/or replacements are done quickly and no extra cost!!! HIGHLY recommend!!!! I have them for my Airbnb also.

I put in a claim with Choice Warranty to send a technician to fix an issue with my lights that happened after a storm and power failure. I was told by the technician that they are only allotted 1 hour to diagnose an issue and if they cannot find it within that time they have to request additional time but they almost never get approval. In this case it was denied so I filed an appeal. I had a conversation with a very rude case manager, who spoke to me like I was an imbecile and was told that they would not approve additional hours for the diagnosis or repair because the issue happened outside of the house. I asked was that because it was a storm that caused the issue it is not covered. He just kept repeating himself and saying, "Let me break it down for you or let me say it again" which is very demeaning but he never explained or really answered the question.

He was Very knowledgeable. He Was able to take care of the issue right away and he Came on time. He had the part necessary for the repair with him in his truck and was able to fix the A/C the same day. I would recommend to my neighbors.

They denied 2 services, garbage disposal went bad and they would not cover the same one but a cheaper one and they said it was an upgrade for me, how is that even an upgrade, a different one garbage disposal would of need new plumbing and pay more, either way I ended paying extra. No savings, no point in having warranty. The other the dishwasher they didn't cover because it has a preexisting condition and the tub burn out and they wouldn't cover it because we got the warranty not too long ago. Schedule appointment with claims specialist and they don't call you back, and they hang up on you. Worse customer service. I had 2 warranties and never did a claim on the other one ever, just canceled both. Forget this company.