Choice Home Warranty Reviews

A/C Wouldn't turn on. Called Choice Home Warranty and they connected me with an A/C repair company. The technician came out and diagnosed the problem. He had the parts he needed with him and promptly fixed the problem. He was polite and courteous. The entire experience was very quick and easy

I have been with CH Warranty for nine years so far. We had some fallouts in the past. The coverage have improved within last three years. Had a few claims on a couple of my contracts within last year and the service improved also. Instead of waiting 3 to 5 days for a technician to show up, they are showing up within one or two days now. Taking under consideration the improvements that took place within the last three years I will give them five stars. Recommended ⭐️⭐️⭐️⭐️⭐️

I discovered the water heater had rusted through. I reported the problem. Within a few hours, I received an email letting me know the problem had been assigned. I then received a text message with an appointment for the next morning. Mr. ** arrived on time, analyzed and photographed the water heater. He uploaded the information to Choice Warranty and within a few hours I had an offer. I accepted the offer, but because of the Memorial Day long weekend, he was not able to come until Tuesday. He texted ahead of arriving and within a few hours had replaced the water heater.. Later in the evening he phoned to make sure everything was OK. I was pleased with the entire process. Mr. ** did excellent work. My only question concerned the $675 out of pocket, non-covered expense. Choice warranty has yet to send me an expense breakdown of cost of new water heater, labor charges, and justification of the $675 out of pocket expense.

The tech showed up on time. With a call ahead. He ran diagnostic on my unit. He found an error code. He rebooted the system and it was ready to use. The tech also checked for recalls and warnings. I am very pleased with the service. Thanks to Choice Warranty.

I was a little disappointed in the amount that Choice offered for the washing machine. I discussed that with the rep to see if they could offer a little more and they said they couldn't. It's an old machine and they said they couldn't get the part for it. I have to go out and buy another used machine, which is fine, but we might have to come out of pocket for it. Also, we haven't received the check yet. Other than that, the tech who came out was good. He came four days after I submitted the claim with Choice and he was polite. He knew what he was doing and he spotted right away what the problem was.

Hannah was super helpful, courteous and attentive. I would gladly work with her again and recommend Choice Home Warranty to others based on this experience. She followed through on my concerns and went above and beyond to complete our request. Our water heater was leaking and our claim had expired. She contacted me before our scheduled conversation to attend to the matter sooner than later. Thank you.

Very pleased with my first work order completed. I highly recommend Choice to anyone who needs a good home warranty insurance and will love the services provided and support and affordable. I highly recommend to friends, family and colleagues. I am pleased to say that my work order was completed in a timely manner.

This is the second time that we have tried to use this home warranty service. No one ever calls us back or comes to our home to fix our problems. We always have to go out and find somebody on our own and then do all this paperwork to put in a claim. There always seems to be some reason that the claim is denied. I'm going to cancel this service.

Technician knowledgeable and professional..Did the work in a prompt and thorough knowledge. What else can I say but he did a good job and would recommend him and his services. We were very concerned about how long it would take since we had to turn off our water which is very inconvenient. Got a timely appointment which we appreciated. Thank you very much for your service.

Agent was professional. The return call was great and no delay at all. The schedule with the technician was made timely and I was informed. Agent was clear and detailed about the transaction, no hidden fees. I will be ready to recommend the Choice Home Warranty to family and friends who requires warranty.

I scheduled an appointment for my refrigerator for 05/26/2025 between 8am-1200pm. When I had not heard from anyone by 1030am, I called the number at Choice Warranty and given the for LG. I called them immediately afterwards. They contacted their contractors. The contractors called me about 2pm. Saying they needed a picture of tag inside. I sent them the picture of tag. They stated they needed to order the parts for the refrigerator. I called yesterday to see if they had any idea when they would here to fix it. I called today 05/30/2025. I still have not heard anything from contractors.

Choice Home Warranty responded to the claim promptly. They informed us of our choices. The technician that fixed our washer responded promptly. He kept us informed on the progress of the part order. He stayed in constant communication. He showed up during the time window he told us he would be there. Washer is working as new again. Very good experience.

Today I was searching on my phone, and your add came up so I filled the info asked form to investigate. I got a call right away from an agent, discussed coverages, got a good deal and signed up for a monthly plan. simple. It was better than I thought.

Team did a good job but had to come back twice because part was not available. Would be good if they were better prepared rather than having to come back two times. Also got a lecture on soap usage in the middle of a conference call. Did not appreciate that. Next time, leave a note.

The employee did a good job. However, when I pointed out that the new disposal had a magnetic device that I wanted to be installed, he was not familiar with the item, he further stated that he was an appliance repair person and I would need a plumber to install the device as per the instructions for the new disposal.

I was not happy with the denial of payment to repair the electrical outage in my house which was caused by a short in an outlet. While this outlet was not being used, I plugged in a vacuum in a different outlet on the same breaker. This was deemed to be an overload of the circuit. I don't accept that diagnosis. I see it as being a diagnosis rational which allowed Choice the ability of denying my claim for lack of coverage. The cost to me for this repair was equivalent to 20% of my premium. That is not why I purchased this policy.

Prompt, Professional, Courteous Service. Would highly recommend. Simply Plumbing had no problem understanding My concerns, what the issue was and how to resolve the problem safely, efficiently and with no damage to Our Home/Property. We are pleased with the Service and would use the Company again. Simply Plumbing was respectful of Us, Our Home/Property; They cleaned up after the Job and even turned off lights

I've been a long-time customer of Choice Home Warranty—over 10 years while living in Houston, Texas—and was always impressed by how quickly service technicians were dispatched, often by the very next day. Since relocating to St. Petersburg, Florida, I’ve noticed that while the overall claims process has improved significantly and the customer service remains top notch, there’s a noticeable delay in technician availability.

First plumber did not call or show up. DRIP-DRIP-DRIP. Then you assigned to another plumber between 11:00 and 3:00. Did not come so I called them. They had 3:00 to 8:00 DRIP_DRIP-DRIP. Showed up at 5:30, took pics DRIP-DRIP-DRIP. Claim was denied. DRIP DRIP DRIP. Had to stop payment on 65.00 Check. DRIP DRIP DRIp. I will not renew my contract.

Dave from DW Plumbing was sent to repair the shower/drain and he truly knows his stuff!! Showed up on time and had all necessary parts in the truck. Fixed everything correctly and then Tested everything and made sure nothing was leaking and all of the system was ready for use. Great Experience!

Daniel was amazing. Great customer service and explained the whole process to me. The price is amazing. I switched from another company because they were charging me twice as much and their customer service was not the best. Thank you Daniel and Choice Home Warranty for the great customer service and I will recommend you to my family and friends

I am currently with another home warranty company. However, the sales rep with Choice Home Warranty was extremely helpful in explaining the value with Choice. There is more value for my money. They cover more for less than I'm currently paying. All of their call center staff is in the US. PLUS, I'm being told that there ARE service providers in my area. This is HUGE!!! It was a no brainer to switch.

I turned on my ceiling fan and immediately smelled something burning. Then I looked up and saw fire sparks. I immediately turned the fan off and called CHW. At first I was told that that the fan is not covered under my warranty as it was not ‘normal wear and tear’. However, when I mentioned that under my warranty’all electrical issues’ are covered, the service manager proceed. I had 3 different companies attempting to remedy my very serious issues. When the electrician came yesterday he told me that the fan has to be replaced and that he would need to check the electrical wiring to make sure it is safe. However, much to my disappointment, CHW denied this request. Now I am waiting to speak with a supervisor to make sure of my safety. I don’t want my house to burn up.

Every time I submit a claim, Choice HW informs me of the name of the service provider and the scheduled date and time of service. However, the the service providers always informs me that the date and time of service provided by Choice are meaningless and I need to contact the service provider for accurate information. This is true regardless of who the provider is.

I have a old unit and needs to be replaced. I had it since 2012 and the tech that came here said it needed to be replaced. I am a Veteran of the Army and was denied. It's normal wear and tear but I was refused so I'm not satisfied.

He was great. Very thorough and explained everything! Was very happy with the time he took to properly evaluate the appliance. What I am not happy with is the appliance needs to be replaced and I will get an email for a gift card for Lowe's. That in itself is fine, however, it can take up to 30 days to get it. What is a person supposed to do without a refrigerator for 30 days??

Would recommend him to anyone. I definitely will recommend him to my neighbors. Very knowledgeable person. Great work ethic. A hard-working nice guy. After he finished the work he cleaned up everything in the garage. Was very reasonable, very responsive. I don't know how much more praise I can give him. All I know is that he was very very very good.

If you expect to use your own quality contractor, this is a HORRIBLE company to work with. My AC went out and they initially told me I couldn't use my own contractor. After complaining, they sent me a list of what they needed from my technician. By the way, you have to call in to talk to anyone, and it's always a "callback" situation. The customer service people are all ** with thick accents. When my tech finally sent in their requirements, they moved the goalpost. I had to send a tech back out to take more photos and provide more detail on the diagnosis and the repair costs.

Technician did his homework before coming to make repairs. The toilet with the issue is a designer toilet found in very few homes. He knew what to look for and made repairs in minimum time. I highly recommend technicians from Art Wolf. He came on time, having studied issue and prepared to work.

The only recommendation that I have is that people that the people in customer service speak English and be more familiar with the problems that we encounter. I had to call SEARS myself to see if they can come quicker since I had a large flood. CS told me 7 days. Too much with flood.

I cleared stated in my original claim that I had an outside faucet that was leaking. I worked. To repair it needs to be done from inside my home. You sent the plumber (2 weeks later) knowing that this claim would be denied, so I paid the $85 service call for nothing! You state the plumbers you send do not know what is covered under your policy. I’m requesting my service fee returned. Your customer service agents Sophonie ** lied saying she had no supervisor that I could speak to and then Densisha ** got on the phone claiming she was her supervisor?!

We had an intermittent problem where the garage door would open but wouldn’t always close. It first occurred a couple weeks after we purchased our home. Our technician was excellent. He diagnosed the problem and fixed it quickly. He then patiently explained the problem to us and how we could deal with it should it recur.

Just submitted a claim and now awaiting more info to get my AC fixed. This is my first claim with Choice Home Warranty and filling out the claim form was super easy to do. I am hoping that any other claims will be this easy. I will make another review after my AC situation is finished.

My air conditioning has been messing up for a while now. I've had 3 issues, the same thing each time, within a year's time; freezing on the unit. Each time a technician was sent out, they diagnosed the unit of having a leak, and needed a new unit. They basically "bandaged" it and the issue kept recurring. I put a claim in on May 16, 2025, and didn't get a technician, through Choice Home Warranty, until a week later. On Sunday, May 25, 2025, a technician finally came out to diagnose the problem. It's basically the same issue, a leak. Yesterday, May 28, 2025, the technician came out, just to do a test! I thought that he was coming to repair the unit, but it wasn't to be. Last night, I got an email stating that the technician was authorized to repair the unit, with a charge of $156.54, supposedly for other charges.

Mystic Services was tapped to diagnose and repair a non working ceiling fan. They were quick to respond and the appointment was set up less than 24 hours from the submitted ticket. They called the day-of to confirm appointment and were kind enough to wait for me to get back to the house. Excellent customer service and expedient repairs; Thank You!

Even though my claim was not approved by Choice Warranty the technician they sent out was transparent and timely. They completed a job in 30 mins that others have wasted my time and money on. It was still money well spent for the service. The claim process was straightforward and even though I was distinctly not having my claim approved the reasoning was clear and transparent.

This is my first experience with Choice Home Warranty. It was a great experience knowing I got what I paid for without any extra charges. The technician was great. He was friendly and explained the situation and the process. He cleaned up after the installment and also explained what he change again.

Our shower was leaking about a gallon a day. You coordinated Nick’s Service to deal with the leak. Nick’s did a great job in a short amount of time despite the bad cartridge being frozen in place. They were a great choice and were efficient and great to work with.

I had a washer and a refrigerator that messed up. I made a claim with Choice Home Warranty and the technicians they sent out were excellent. They came out promptly and diagnosed everything properly. They got my washer fixed right away as soon as they got the part. And for the refrigerator, I'm still waiting for a voucher because they deemed it irreparable. They said it could take up to 30 days.

Quick response and excellent partnership. Jacob came on a Sunday after I filed late Friday. Choice is the best! My previous home warranty was late in responding…sent sub par contractors. I have them for several homes and switching to Choice was the right decision. Their contracts are clear and define what they will repair. I highly recommend!

I've had Choice Home Warranty now for about 10 years and I have to say that the coverage has gone much better. The service is pretty much the next day and in the case of appliances that break down up gotten decent reimbursement so overall have had positive experience and would certainly recommend Choice Home Warranty to others

I was a little bothered with the upsale attempts. I told the salesman what I could do, but he was persistent. I understood why. He probably gets paid commission. I did a search for the best home warranty companies, Choice Home Warranty was number 1 on two different lists. So that’s why we went with your company.

Here is the reason I am giving Choice Home Warranty such a negative review. I have been a customer of theirs and had their warranty for 11 After three years. It was just my fault that I kept them this long. I have had trouble where they have denied 3 of my claims and once instead of getting a replacement like in kind refrigerator I had to settle for $600.00 for a big double door refrigerator. Two of my claims was for leak in my gas line and both times they declined it because the gas line was after the meter but not in the home yet even though it’s considered mine because it’s on my side of the meter. The most recent claim I had was with my water heater which had an internal dripping on The burner which caused it to go out. Not sure what part of the water heater they do cover because they could not explain to me why this was denied and what actually would be covered. I don’t think anything is covered. No way would I recommend anybody to use choice home warranty no matter what other reviews are there.

Purchasing coverage was quick and easy, as far as the service they deliver in a time of need, well that will be left to question as I hope I never have to use it. My hope is in the event I do need to use this service, is that it goes as smoothly and quickly as it was to purchase the coverage.

Have an appointment with a HVAC company within 1 day. I feel this is a very timely response and we will see what happens next. In a prior claim Choice contractor attempted to repair the appliance and when they could not they provided a replacement amount that was fair. I also have another claim in process where they could not find a qualified contract in a timely manner and they gave me a reimbursement process so I could find my own contractor.

Dryer stopped drying and not heating. Filed a claim and within a day was picked up. Company actually came out on Memorial Day to fix it. Turned out my heating element went bad. Technician did a great job. Very professional. On time and notified me when he was on the way. Would definitely recommend to anyone. Been with choice warranty for several years.

After using other home warranty companies, we have found CHW to be a great choice. They have contracts with vendors close by & they have always been quick to respond & quick to get the repairs made. We are far from major cities & they have found someone to get things repaired & up & running in no time.

Jonathon arrived on time and checked out the pool pump. He checked the electrical system first and found it to be working properly. Then he tried to turn the pump on. He tried several ways to get it to work. Despite having electrical power, he determined the pump to be shot. He said he would request a new pump. Hopefully he will come on Friday and complete the installation.

I signed up for Choice Home Warranty five years and almost six months ago. I was told I had the VIP package and a list of all things covered on my plan. I finally thought I could use my plan and called to verify. I was told I had the best plan possible and yes I was covered. Technicians were sent out and they said no problem. Later that day much to my surprise I got an email refusing to cover me on my plan. I called and was told exclusions apply. Nowhere did I see on my page even in tiny letters did it say see exclusions or exclusions apply. I was then told to see section D number 4. I didn’t not or ever have any such info.

Claims are completed in a timely manner. Customer Service is good. I only had one situation when the vendor wasn't good. A year later they assigned the same one. I requested another one and changed it right away. The new vendor was great. So far I am very satisfied with Choice Warranty.

Richard my salesman did a very professional and an excellent job. Gave me all the information I needed and I was satisfied and purchased my home warranty through Choice. I checked with several other home warranty companies and either the rating was poor or when I talk to a rep, they didn’t give me the information I need. I didn’t feel very confident that they were the right company after speaking with Richard. I was 100% confident I was with the right company. Thank you.

The technician came in, assess the issue and told us he had to order the part. He received the $100.00 deductible and said we will get a receipt on email or messages. That didn't happen so the next day we called Choice warranty and they told us the part was ordered 4 hours on 28 May 2025 and when the part comes in the technician will call us to put the part in the dryer. We feel relieved but I don't like not having a receipt before the technician leaves with my money.

Have had 2 previous repair calls for the same issue with my washer. 1st repair (clutch) lasted 1 yr. 2nd company replaced computer. This repair, a different company, leveled the machine, elevated it off the floor and pulled the drain hose back and secured it. So far so good. Have paid $255 so far for 3 service calls. Will evaluate re price of service calls, cost of plan and replacement options if this problem continues.

Mr. Kool Air Conditioning was very professional, He diagnosed the issue with my thermostat and replaced the defective thermostat, ran tests to make sure the blower and condenser were working properly and no other issues were found. Unit is working normally, I am very satisfied with the contractor that was assigned to do the repair. Mr. Kool contacted me and was on time and work was done in a timely manner.

Repairman was very nice. Came to house days earlier than expected,. My complaint is how Choice handles replacement of appliances!!! Who wants to wait a month And be told where have to spend money. Also do not give fair Value on them,!!! First real issue I have had with Choice.

This was my 1st experience using Choice Warranty. So, I wasn't sure what to expect. I talked with the claim specialist, he understood the problem and submitted the claim. I was given a 24-hr or so schedule. The Tech was supposed to show up between 11am - 3pm. I called the Tech at 1pm for a time check and was told he would be here between 2pm - 3pm. I called again at 3:50pm and was told he was on his way. I understand problems can happen, but I would expect a call from the tech to update on running late.

It was so easy to get started and sign up. Hopefully we will never have to use it. This was recommend by our friends. They are already clients of Choice Home Warranty. The representative was very informative and he provided a lot of information. He wanted to make sure I was completely aware of the program.

Honestly Choice Home Warranty is the absolute investment in my home I’ve ever made. All the exclusions are designed to Deny You a repair. Don’t walk away from CHW - Run far and fast - I’ve never once had a single claim resolved fairly, on time and without a fight.

The enrollment process was easy. I saw an ad on Facebook and was interested. Just a few clicks and the agent was calling. He was able to offer me a discount and payment options that were easy to understand. I hope that filing a claim is as easy as the enrollment process was. I will be sure to share that experience as well.

I have used Choice for appliance repairs in the past (3 times) and the appointment was always in 1-2 days. This time around it is a week out. I wonder if there is an opportunity to look for a professional who can come in early. I did speak to the assigned technician and he had a curt no to the option of any earlier appointment.

The technician texted me days before coming out, asking questions about the problem and asking for pictures. He texted before coming and gave an estimate of his arrival time. That prepared him for the repair. When he came out, he had the new replacement part. He was able to quickly perform the repair and it now works perfectly, like new!

Arrived on time, very professional, explained what he was going to do and started to repair my dryer, he did a great job. My dryer working great now. I am really glad that I have Home Choice, this is the second time I called and fast response from Home Choice and the repairman.

I am unsure whether to attribute this rating to Choice Home Warranty or the contractor. The contractor would receive a 4 STAR rating. He demonstrated improvement from his initial visit to repair my washing machine. However, Choice Home Warranty has been a letdown. Their practice of significantly undervaluing appliances needing replacement is concerning. Specifically, the $818 offered for a GE PROFILE FRENCH DOOR REFRIGERATOR, which costs almost $3000 to replace, is unsatisfactory. The company's performance has been disappointing. It's time to consider other options.

Bosch came out earlier than expected. They were totally thorough and very professional. I would prefer that I receive them each time. I place a claim instead of Budget Air who did not do a proper job. They were the first (Bosch) to come out here when I first joined Choice and they were the only professional ones that I have dealt with ever since.

Promptly arrived on time. Efficient. Was respectful and repaired Disposal switch, 2 non-working outlets. The repairman spoke limited English, but did a good job of using his phone to translate to English and communicate by showing me the written version. He did a great job making necessary repairs. I have not yet received an invoice for the work completed and would like one. Please email an invoice.

They were very accurate and checked the situation out fully. It was bit hard to understand their speaking but it did not matter as they were professional and on time. I requested that they come at a certain time and they did so. They called me on their way to my home as they were in traffic and time was important. I would highly recommend this company.

The service claim was approved quickly, the assigned technician arrived during the scheduled time, and the repair was worked efficiently. The issue was resolved and appears to be fixed. We were pleased with the overall service, and the process worked as it should. Would continue to use this company in the future.

All I can say is research them. I called in a couple of work orders that took weeks for someone to come and then I pay my service fee and they deny claims. They will not do what they call you and promise. Be careful in your choosing. One claim I had it took over a month and four technicians to come out for a hot water heater. One company they sent said no because of how Choice wanted them to fill out paperwork before submitting the claim. This was a red flag for me, it was like them going through the yellow pages looking for someone. One guy came and didn't bother to write it up. Promised he would that night but Choice said he never did and I paid him and even gave a tip. Had to go buy it and get someone to install at Christmas time. While I had to wait for CW to reimburse me partial. Not good businesses.

The company you sent out to repair my roof leak over exaggerated the problem. They want to rob you to say he did a whole bunch of work. Not true. You denied me because they lied about the problem. I went up on the roof yesterday with some flashing, repaired my roof for $25 and my time. I am 70 years old. I don’t need to be climbing up on the roof. You need to check your vendors. They used to send out quality people. I am not happy. I’m very dissatisfied. I like to get my $85 back. It’s a joke. I don’t like being robbed ripped off like that. I’ve been with your company a long time. Shame on you. Shame on them.

The tech was here long enough to tell me that my washer was very old and they no longer make parts for it. He said that I would be hearing from CHW regarding my options. I am now waiting on a Lowe's ecard to purchase another wash machine. Downfall is that it could take up to 30 days to receive.

Still waiting to hear from the contractor. The system had frozen over so we replaced the filter and put the system on fan only to defrost. After letting it dry out, we started the a/c again and it seems to be cooling now. Your automated phone system is terrible. Very low volume made it hard to respond, so my answers were not understood. Finally used the website.

After I filed a claim online I heard back from a company shortly after and they scheduled my appointment then. The company that came out to fix my A/C was professional and knowledgeable. The technicians explained the issue and even showed us the part they had to replace. They explained why the part most likely went out/malfunctioned and they also gave us tips on how to maintain the unit.

It hasn't been good with Choice and when my contract is up, I'm gonna go with a different company. In the winter, I called them for my furnace one time and they never got back with me. We had to have it repaired ourselves. They said to submit the paperwork and they'd reimburse me but that never happened. We had to have the furnace looked again and they set me up with somebody who never showed up three times. So we had to do that ourselves. Then, I had my washing machine break down and they said they would give me $400 for a new one, which they haven't given me, but the cheapest one I could find, I had to pay an extra $400. One of the reps that I talked to was absolutely hateful and said, "You ought to be grateful that you're getting $406." I pay a little over $400 a year for Choice and if this is the case, I'll go with my old company who has better customer service.

We have several issues that needed attention in our home and have had to call for repairs. We can honestly say that we have had no issues in getting the items fixed and in a very timely manner. We called and requested service and it was fixed and we are satisfied!

My phone call with Jake ** was very friendly and informative. He made me feel very welcomed and the senior citizens deal of paying the 6 years upfront was more beneficial. If it weren't for Jake's great phone skills of making me feel like I was a friend, it all could have been a lot different outcome. I would be happy to recommend your company to friends.

I called Choice Home Warranty, left a message that my hot water heater and A/C unit had stopped working. I was sent a text with a claims phone number in it. I called that number, and a recording came on stating I could file a claim online. So I did that. From the 1st phone call until I got through with the online claims took approximately 20 minutes. Is that great or what. There was no putting me on hold, no let me see if I can find you the right person to talk to. Or anything like that. It was the easiest thing I have done in a very long time. Choice Home Warranty, you gotta try em for yourself and see how great they really are.

HORRIBLE! And I mean horrible! Case managers are completely worthless and play a constant game of circles saying they couldn’t reach you, not answering emails, when you call them they don’t answer….the list goes on and on. No matter what is said or proven they throw everything back on you as if it’s your fault. Wouldn’t even so much as give me the information as to where I can refute my claim further. If you want worthless, look no further. They had a suspicious subcontractor come to our home and further damage our appliance (microwave/oven combo) then deny it ever happened.

Awful service. Been over a month and they still haven't done my dryer repair. Followed up multiple times and they say, all I can do is wait. They don't want to help you with repairs they are obligated to perform.

Orel was extremely professional, knowledgeable, and helpful throughout the entire process. He took the time to understand my frustration with my previous home warranty company, which had raised prices without any notice. Orel not only listened but also provided a much better policy at a significantly lower rate. So far, this experience has far exceeded my past interactions with other companies. I truly appreciate the transparency and customer care—highly recommended!

My Central AC unit quit working last Friday. It's a good thing I have Choice Warranty going on 6 years now. By 10:00 AM Monday a AC technician came to my house and fixed my AC. I will keep my home warranty with Choice Warranty, because they do what they say they will and that's all you can ask for company to do. Thank You. John **. Happy Customer.

After careful research of several companies, I chose CHOICE, and it was a good one. Jim contacted me immediately and answered all my questions and gave me offers to help me with my decision to sign up. Trust and good reviews along with Jim's excellent information it was an easy "choice" for me. Thank you CHW.

Raymond from Save Now Cooling provided service to our request for diagnosis on our AC not cooling. They arrived within the time specified and provided us with more details on the issues we were experiencing. They were professional and efficient in handling the repairs and we appreciated the quick response time after submitting our claim. We would definitely recommend Save Now Cooling as an excellent service team!

The technician was very efficient but the decision was made by Choice to price out parts for our broken water heater instead of replacing it. A new one was $850 to purchase but you wanted to charge us over $1100 to repair. Since labor was supposed to be paid for and I had your warranty, what did I get from the warranty. What a scam. Very displeased with this warranty!

I knew it would take a couple days being I started my claim on Saturday of memorial day weekend. They did get it assigned and had a tech out here Tuesday morning. The technician from Sears home service was very polite and knowledgeable. Got right to work explained everything he was doing and now All good and cooling off again.

I spent $1500 on a 3 year warranty. In that time I’ve filed 2 claims. One for a water heater that cost me as much as if I bought it from a company myself without the warranty. The most recent was for an AC unit that the company that serviced it said that it works fine, likely has no leak but is out of refrigerants. Meaning when my claim was denied for a “leaky valve” it will not be covered. What’s the point of a warranty if they do not assist in anyway?!??

If I could give a negative number as a review it would be negative 5 out of 5. This company practices are illegal at best. I had read that the company was horrible when it came to it practices but now I know for myself. Choice Home warranty charged my credit card without my authorization. I did not renew a policy with them and they have charged my card twice after being told that I would not be renewing my policy. That constitutes fraud. Watch out for this company. Not sure how they received a rating of 4 out of 5 by other consumers.

Cameron was very easy to deal with and was very knowledgeable and professional! The pricing was very competitive and applicable. I will recommend others to the company and tell them to call Cameron. Very competitive and processes claims quickly when used in the past! Love the option of using my own service contractor.

The technician arrived promptly to inspect my non-working garbage disposal. He was professional, courteous, and quickly diagnosed the issue as an electrical problem in the wall. Though he couldn't fix it himself, he clearly explained the next steps and suggested calling an electrician. I appreciated the quick response and honest service.

The repair person did not do an accurate assessment of my washer. Therefore my claim was denied. Why should your customer suffer because of the incompetent repair person. I also feel that my appeal, what's not looked at properly taking into account my situation. I signed up for a 3 year plan. It seemed like at the end of the plan. It is not being honored properly, I will never in life do a three year plan again or a plan with this company, due to the way they handled my situation. Thank you for allowing me to voice my situation and concern.

I was very satisfied with the service received from Choice Home Warranty. They have been very attentive and professional with my issue. They were very communicative and followed up appropriately. I found them very easy to work with. I would definitely recommend them to others. Thank you for taking care of me!

Filed two claims with Choice Home Warranty for leaking hot water heaters, and Choice didn't schedule plumber for three days after filing, thus creating significant water damage. Gross Negligence by CHW.

My Dryer heat and timer stopped working and I put in a claim to Choice and the responded within two hour with an appointment with a local repair company. Love the quick response to service order. Thanks Choice Warranty. Your quick response was appreciated. We will recommend you to our family and friends.

Is I am happy with choosing Choice Home Warranty ...For me and my wife and our son., property single family home at **...My name is William A ** Jr..My email is ** and my cell tele # is **..and my wife cell tele # is **.... and again is I'm happy that I signed up today with Choice Home Warranty company and thank you for being there and being available...William A ** Jr. here!!!!

Checked the system. No leak. Good company to work with. Not much more to say. Can we use them as a vendor.? It's hot here and we need a reliable machine. A different price and the system is very much better to work on that one and it was really 👌 to be able.

The Agent was knowledge and thorough (he spoken quite quickly) in his presentation of the warranty. He was polite but assertive in answering my some what detailed questions. When the time came for me to make a decision as to whether I was going to purchase the warranty he presented several options. After I committed to purchasing the warranty he asked several more questions and presented options to me that lowered my monthly payment.

Technician from Fusion Climate was very knowledgeable, professional and efficient. He recognized the problem right away and made the necessary phone calls to resolve it without needing to come back another day. Based on the performance of this one individual, if we should experience a similar problem in the future, we will definitely ask for this same contractor.

Choice Home Warranty was offering more coverage than the other companies. So I signed up with them and I've had them for two years now. Their claims reps have been good and their technicians have been excellent.

The spring of our garage door broke. Choice very quickly got us in touch with a technician who served us quickly and excellently. We have no complaints about the service. We were very disappointed that Choice says they cover garage doors, yet we had to pay the $65 service charge AND $123 for the spring. Choice paid $59, which is outrageous.

The young man was very pleasant and efficient. He explained what the problem was and what could be done to happen to get us back on our feet. I am sure that we will be taken good care of and I will recommend you to all who inquire about your service and program. I look forward to our future business interactions and especially getting a running refrigerator. Thank you.

The technician from Bernie's appliances came in. He looked inside the oven and he knew exactly what parts needed. He was very respectful. He put on booties. He was very kind and just a nice guy. Choice immediately got somebody for me they didn't show up. When I called Choice back, they immediately had a call from Bernie's. So happy with this company. And so happy with Choice Home Warranty. Quickly take care of an issue.

The serviceman was great. He knew his job, and he was able to replace the light switch quickly. He explained what he needed to do as he worked. He did not leave a mess after he completed the job. I would like to use the company again for my electric work.

Repaired the furnace. Came to the house twice and knew what needed to be done. Ordered part and came back a few days later. Furnace is now working well. Very professional and was on time both times. Will call this company in the future for any additional repairs. I have a six year contract.

Customer service explained everything I had questions about. She was very nice and helpful. I am a new customer. I have not used this policy yet therefore I really don’t have much more to add. I will see how my satisfaction builds or declines once I actually use the policy.

I had to wait over 1 week for service to make a visit. Then, after paying a deductible of $100, in addition to my monthly premium, I only received a wholesale price to replace the broken dryer. I could not buy the same quality. Why do I want this product? I’m not coming out ahead.

Recently, American Home Shield hired someone who are doing electrical work for me to address a lighting issue in my rental home. Where my property is located, it is difficult to get people who know contractors to get the work done. To get somebody to travel an hour and a half to that location, their choices are limited. I have had another home warranty, but they were very expensive. Choice is less expensive, and you get what you pay for.

Repairman, Jason, was on time, professional, courteous, and very efficient. Jason discovered washer motherboard was bad and installed new board which he had in inventory. We are very pleased with SR process and repair. Very glad we had Choice Home Warranty! We hope to never need the warranty in the future but if we do, we know we are in good hands!

Great service and delivered in a timely manner. The technician was experienced, friendly, and offered excellent customer service. We were very pleased with the outcome of our repair and the advice given by the technician to ensure future operational excellence with our appliance. Thanks for your service and quick response.

When there has been a repair person that you prefer, I'd appreciate if that person could be assigned, when requested. I was happy with my repair, once I could have who I wanted. My experience was very positive once I didn't have to wait for hours, for someone to pick up the job.

Dryer stopped drying laundry. Put a claim in and made an appointment for technician to come out. Tech was pleasant and quick. The parts needed were 2 weeks out. It was repaired in less than a week. Only downside was the time it took for first inspection. Wish it was in one to two days.

The technician Michael, arrived at my home at 3 PM. I had two things that needed to be done. I had a runny toilet and that was fixed. I had an outside faucet that was dripping. He had to go and cut my drywall on the inside to get to the outside faucet that was running. He was able to change fix the faucet, redo the drywall and everything look very well. So far today the outside faucet is still doing well. Thank you, Choice warranty for sending Mr. Michael out to help with my work. He did a fantastic job.

I put up claim for water leakages in the neighbor's garage which is underneath my kitchen and laundry room on Monday morning but the plumber came only on Wednesday afternoon. The appointment should have been much sooner keeping in view water leakages. It damaged ceiling of the neighbor’s garage. He didn’t find any leaks in water supply pipes.

I believed the agent that took my call, needs a little more training prioritizing scheduling visits. Especially when there is a senior with health issues like Hypertension and stroke. A week waiting for a Tech to see what the problem is, can be very dangerous. I spoke to Sears Technician. Was more helpful, concerned & Pronto. I gave them 5 ⭐️.

Service man was on time and very very nice, and knowledgeable. He repaired our refrigerator with a hour, and explain to us what went wrong. It was excellent service something we need more of in our world today. My hat off to Choice home warranty. I will continue to use Choice as my warranty company moving forward. I rate the whole process a 19!!

This is the second time we used their service. Our first experience went great. We had a new problem with the Air Conditioner and they responded right away. I'm very satisfied. I would highly recommend this service to my friends. They can be trusted. We contacted them over the weekend and they were available 24/7.

Karasik LLC. He was prompt, professional and is keeping me updated throughout, and also a very nice guy. Thank you Choice Warranty and my experience with Choice has also been outstanding with both of my encounters, quick and professional. I certainly will tell all about my experience to friends and family. Thank you for making the entire process so easy and stressful.

When we purchased our home, the previous owners already had Choice Home Warranty. Their customer service was very good. I had never used a home warranty before and was very leery at first. But we had experienced that they responded quickly, provided the answers we needed, and sent a technician promptly.

It’s been excellent with Choice. I first heard about them on the internet, and I love them. They're doing a great job. Overall, I recommend them to everybody.

One time, we had a problem with black mold in the drains. They had a problem getting somebody out, and it took a while before the contractor came out. When they finally got somebody out, he snaked out the drain, but it didn’t go, so he wasn’t able to fix it.

Filing a claim with Choice is a rough process. They don’t make it easy and they have nasty customer service. I did have one good experience recently but I’ve had more failures with them than success

The technician arrived four days after the initial request and charged us $150 for the visit. Since then, I have been calling Choice every day, but there has been no progress. The company has failed to provide any reports, and now, ten days later, the job is still not completed and the probe issue remains unresolved.

Advance Air Solution is very professional in their customer service. Jane promptly arranged for a technician who resolved my AC issue the same day. I highly recommend Advance Air Solution to my friends and neighbors. On behalf of my family, I’d like to express our sincere appreciation. Please continue maintaining your outstanding professional attitude toward all your customers.

The compressor had burned out and it was replaced. The tech also suggested that I buy another item which would make my compressor work longer and installed one on each one of my 2 units outside. I'm not sure if the item was needed but if I didn't get it I might have to pay for another visit. The entire call cost me $575.00, I just hope they were correct by what I was advised to do.

CHW is effective and efficient. They attend to issues as quickly as they receive it. The staff I spoke with readily sent me an email to confirm our discussion. I am awaiting details of the technician. She was very polite during the conversation and had a clear understanding of what I needed.

Submitted online claim. Received email providing the name of the repair technician and arrival time. I called the technician and was told the arrival time would be different than what the email stated. I received a second email from Choice stating a different arrival time for the technician. I called the technician to verify the updated arrival time provided by choice. I was told the update time from choice was incorrect and that choice doesn't verify arrival times with the technician. I ended up sitting around the house waiting for the technician. I recommend that choice never provide an arrival time if the technician without verifying it with the technician. The technician did arrive and did outstanding work on testing and repairing our dryer.

The young man who came from C & C Solutions 24/7 was very polite and nice. He explained what was wrong with my AC Unit. I would highly recommend him to others. He also came after hours to work on my AC Unit so I would not have to wait for several more days to air in my house again, instead of waiting until Monday, which is Memorial Day.

Terrible company, terrible customer service, high rate of claim denial. Waste of time and money. Do not recommend using their services. Had a plumbing issue for a clogged drain, they denied my claim. Canceled my service agreement with them.

The technician was very informative. Explained the problems, showed all the bad parts. Explained that the parts may not be available. Took the dryer completely apart. Cleaned everything before he put it back together. I would gladly recommend him or use him again. Thank you for sending a very knowledgeable technician. Have recommended them to friends.

He never introduced himself—He said, "Yeah I have been told that a lot." I told him he should. He said I needed a new motor and should hear something in 2-3 days. Received nothing in writing which I did not like. Still have not heard anything of when my dishwasher will be fixed.

I am very grateful with CHOICE. Excellent and quick response to our needs. Technician: Cooper Doors was very professional and receptive to our concerns. It's really worth it what we pay for the plan. Excellent service. We highly recommend Choice. Every penny worth. Everything went well with the service. Great, good. Excellent and quick response to our needs. Thanks so much for such a good service. Thank you. Thank you.

Called next day. Came out and replaced the capacitor. Very efficient. Very pleasant and knew what he was doing. Highly recommend. Contact on phone was very courteous and knowledgeable. Have had to use several times in the past and have always been satisfied. I would recommend them for any problem you may have.

Kitchen sink stoppage. Very disappointed with how long it took to get a technician into my home to address the issue. Initial appointment for something that was kind of an emergency was days away from when the problem initially started. That is not at all satisfactory. When I finally was able to get a technician out to the house I was please their service. The main issue with my dissatisfaction, is that the timeliness of getting a technician out to my home to address the problem.

This time a LG Tech was sent to service our LG fridge. He ordered the part, had it delivered to us and came two days later to install. This was great. The last time we had a problem with the LG Fridge the repair company was not good. We were without a fridge for 4 weeks. Only send LG tech to repair LG products!

Submitting a claim has been an excellent experience. The technicians have been very good. I have one claim that I may have to reopen because the tech came but it wasn’t what I needed. He told me what I needed and Choice sent someone else out. He was absolutely excellent and I’m very happy with it.

Our GE technician was very professional and skilled. Very efficient. Even had the part with him. Choice customer service was excellent. They quickly got the repair scheduled and communicated well. It was very much appreciated. This is the third time we have used the warranty over a couple years. We are glad to have it.

Home Choice were great. I put a claim in for my broken washer, and the technician was here the very next day. He was very polite and respectful and answered all my questions. The following day I received a email with an offer of a gift card from Lowe's so I can purchase a new washer. Overall very satisfied with the whole procedure.

Tech was knowledgeable and patient. He explained everything well and was particularly polite. My shower faucet had been installed incorrectly previously. Tech did not rush either. Tech was able to remove the damaged parts and replace with all new parts. Highly recommend and would call again. Thank you. Thank you. Thank you.

Promano Services was fast, efficient, and professional. Diagnosed the problem and fixed it quickly. They ensured the fix was done correctly and that I was satisfied with the work. I would use their services again. I recommend this company for any handyman job you have around the home. That is all I have to say.

I had an unknown problem with the water/ice maker. Dispensing ice was no problem. Dispensing water would make a crazy, loud noise and very little water. Repair person ordered a part, installed it yesterday in 15-20 minutes and it has worked ever since. I had installed a new water filter but it performed the same way - very noisy.

I am pleased with my experience with Choice Home Warranty. One thing that would enchanted customer satisfaction and that I feel would have benefited me is if the representative had the ability to assign my second claim to the same company that performed the initial repairs of my HVAC. Instead my second claim was assigned to a different company.

The young man was polite and professional however, a bit more pushy than I like... The package offered was higher than the cost we finally agreed to after negotiating. The sales person took the time to seek help from his supervisor to come to the agreed upon price which is appreciated. I signed up only for 1 year to see how well the company stands behind their promises.

Our service technician’s name was Keith. He was very professional and very nice. He determined the motor that runs our upstairs air unit was out. He did not have one with him at the time he came, so he came two days later and fixed it properly. The upstairs is fairly warm, so it’s hard to tell if it’s fully working yet. We are satisfied with his work, and would recommend him.

Trent was very personable. He explained to me me what caused the problem. He efficiently and quickly made the needed repair. Trent appears to be very knowledgeable about plumbing. He made me feel very comfortable about his knowledge and expertise. I am pleased with having him resolved my issue. To say the least, I am a happy customer.

I filed a Claim and HIVAC came and added Freon to my Air Conditioner. My home is very comfortable. Only paid $85.00 for the service charge. It I will recommend Choice to my family and friends, it was a short visit, and the Service men were professional and courteous. I will be making additional claims for additional systems in my home.

Our garage door wasn’t completely opening and closing. The technician made some adjustments and now it works perfectly. He was polite, punctual and thorough. We are selling the home and this needed to be repaired asap. He got it delivered be with one visit and they came out a day earlier.

3rd time using my warranty and continues to exceed expectations. In other words only has to pay the agreed to service fee and everything was covered and fixed. They also communicated everything to me about arrival time. I highly recommend.

Serviceman very pleasant and informative, also very prompt. As far as your service, very dissatisfied with the results. Normal wear and tear is what the system is, and I feel should be covered, but wasn't. I filed an appeal, so we'll see where this ends up, me as a continued customer or not.

Once Choice could find a plumber that would work on a Bidet Toilet, the service from the plumber was very good. They contacted me about their arrival time and were able to take care of the problem! We went thru two other plumbing companies before we found one that was qualified to work on this type of toilet!

I am very pleased with the network of Choice Home Warranty as the request gets picked up quickly by quality vendor. Recently, I had bad thermostat and the request was picked by a good vendor who sent professional as promised and issue got fixed. In past, also I had issues like water disposal stopped working and that also fixed quickly.

Choice Home Warranty was recommended from a military site. Since I have obtained this warranty service, I have requested 2 issues. The first issue was in January, and it took until 4/25 to complete. Another claim has been with my pool pump repair and reported it in 3/25. With both claims, I have remained very patient. My patience have worn super thin. Each call and conversation is never a great follow-up. In the case of the dryer, it began with my dryer is a very old model. It really should have been replaced with a newer model. Instead, whomever is involved in the process chose to rebuild and end result remove to rebuild. The power cord was left and remain unknowing as to whether the dryer works.

I thought it was going to be the water heater, and to my luck it was not that problem. One of the switches opened and he reset it and now the heater is working great. So, what more could you ask for. I know I have hot water for washing dishes washing my body and my clothes, and I am glad am not in the stone age....

Chris explained each program clearly and answered all my questions. His personality was kind and allowed me to make the final decision without any pressure. He sounded energetic about the Choice Company and did his very best to help me choose the right warranty program. I was glad to speak with a down-to-earth person rather than someone reading a piece of paper about their programs... Great Job Chris...

Technician from Bonita's Way was very knowledgeable and kind. Looked for solutions to solve my concerns and provided suggestions to prevent future problems. Neat and respectful of my home, leaving work area as clean as possible. Good communications throughout process. Would enjoy working with Bonita's Way again and would recommend to others.

I received an email regarding a claim, called the number on the email and recording stated to call during business hours. My call was placed on a Thursday at 12:52pm EDT, and the next day at 12:16pm EDT. Not sure Company cares at all to resolve my claim and their communication is the worst.

I have had 2 claims and am very satisfied with how quickly Choice has contacted a technician and repairs completed. Both technicians have been friendly and made necessary repairs. Refrigerator repair.

I am having trouble with the ice dispenser on my Frigidaire Refrigerator, will not dispense the ice. Choice could not find a technician to do the repair, so I diagnosed the problem and ordered the part so that I could get it repaired. I called choice, told the girl on the phone about my problem and asked if choice would pay for the part. I was told it would have to be a certified technician. I’m not certified, but am smart enough to get it fixed. So, I am out all the money to make a simple repair. I thought Choice was one of the best, but now I don’t know. What will I do if next time I can’t fix it?

The appointment was made for Tuesday, 5/20, and instructions said to call the tech company to change it. That took multiple calls because the phone number in your file had no VM. They did move it to the 21st. Then, I received an email telling me the appointment had been rescheduled to 5/29.

All things consider; it went very well. At first, I had a hard time understanding the Lady, but we got it done. This was my first time I had to use my warranty, so I did not know how the prospect would turn out. I am happy I choose Choice Warranty.

He was very polite, quiet, nice to talk to. He just needs some training in how to caulk a toilet. I will have to recaulk it myself but otherwise he did a good job replacing the wax ring--the future will tell me if it was a perfect job. And he stopped the noisy filling of the tank.

The repair was completed however I paid $450 while my deductible was only $75. Hidden fees such as spring replace required door adjustment for $150. Plus I had the other spring which may soon break that was not covered [$250]. If I knew these hidden fees were included the rating would be higher. But that why there hidden.

No AC fix. 4 times to fix Texas AC.? Freon fill, leak stop, we needed a coil. Warranted cost “with discount” $3900. Cost out of pocket for an AC company that solved my problem in 35 hours at $2600. Their Choice warranted techs are in personal vehicles, no IMDb, etc. Thank you Comfort Air.

The technician knew how to resolve the issue efficiently and was very pleasant to work with. I would highly recommend his services should anyone have an issue with their clothing dryer appliance. The scheduling of the appointment was a smooth process. He arrived during planned scheduling window which helped me plan my day. Great Job!

MY ice maker in my refrigerator wasn't working. The repairman came out replaced it and he was finished. He was very kind. He explained what was wrong with the ice maker. He tried it before he left to make sure it was working. He took the old part and cleaned up before he left. He explained to me to call if there was anymore problems.

Sears communicated very well and provided accurate updates on when the repairman would arrive. Michael was efficient. He identified the issue and repaired it quickly. I’m always afraid that repairman may have a fear of our rambunctious dogs but they were on their best behavior and did not seem to trouble him.

Technician from Sears was very busy that day but when he arrived it was worth the wait! He went right to work and identified the problem. He was very professional, knowledgeable and shared the diagnosis including each step through the process necessary to repair our HVAC. This is the second SEARS technician Choice selected for our repairs. They did not disappoint! THANK YOU!

I liked the quick response and naming the technician for the job also their quick approval to replace the faulty unit although sending the check takes longer than necessary. I have dealing with Choice Warranty for years and I can say I am fairly satisfied especially with their good network of contractors.

The technician arrived within the scheduled time frame and was able to fix the issue with my garage door, which I appreciate. However, I was disappointed with his attitude and overall demeanor. He called me at 10:20 AM saying he was on his way, even though my appointment window was between 11 AM and 2 PM. I informed him I might be a few minutes late due to a medical appointment with my dad, but he was inflexible and dismissive. I rushed to make it and arrived at 10:59 AM—still within the agreed window. His tone felt pushy and not customer-friendly, which left a negative impression. While the job got done, I won’t be using his services again due to the lack of professionalism in his interaction.

Luke was very helpful and seemed to care about helping me get the best coverage. If their repair service is as good as Luke's professionalism, I should be very satisfied. I checked other reviews and their ratings online and was very impressed. My review is only based on my sign up so I will need to see how it goes from here.

They take your money and find a way to get out of paying for everything. I do not want anyone else to suffer through them. We are almost a month in the South without air conditioning and my husband is on oxygen. They send someone to the house and find a reason not to pay for or fix your appliance. They said one part received was the wrong part and now they keep, "reordering," the correct part that never shows up. Check out the Facebook group, Choice Home Warranty Unresolved Problems. There are multiple Facebook groups about them. Please do not waste your money. I am probably going to have to contact an HVAC repair service and pay for the blower out of pocket because they have worn me down and my family can't take it anymore. We have had issues with other appliances and had to fight and threaten them.

I am very pleased with my new air conditioner replacement unit. It was replaced very quickly. The technician crew did a excellent job. Also the customer service representative at Choice Home Warranty they were very polite, professional and understanding. I would recommend them to my family and friends. Looking forward to doing many more years of business with your company.

Very satisfied and will recommend Choice Home. Spoke with Suzanne at Choice Home and she was exceptionally thoughtful and understanding. The Plumbing Co., King Rooter & Plumbing is exceptional. Nelson and Omar are a great team. Omar the technician who came to my house was a gentleman and was respectful of people's property and working with women. I appreciated how he even wore booties when entering my home. Omar did an excellent job. A+++.

We spoke with the manager of the company and had a pleasant conversation and experience. We signed up for warranty home service. The manager whose name we did not catch, seemed to be very knowledgeable and was very helpful. He also offered us several options to choose between which made our decision easier.

I was disappointed when the LG repairman came and after looking at the microwave said it needed to come down for him to repair it. He said we would have to remove it ourselves since it was a non standard end mount. He left it with us to deal with. I’m 76 but with the help of my wife we removed it easily. Now they will be here again on May 23 to PERHAPS repair it. We haven’t had a microwave now for 2 weeks. That is not satisfactory. I will let you know the results after his visit on Friday.

I love Choice Home Warranty. I didn't consider getting a home warranty because I thought you'd have to pay a big monthly fee. Nope. Not with Choice. I was floored at how low the payments are. I needed my septic emptied and I called around to see the cost to empty it, $600+ dollars. I called up Choice. It only costed me $100 service fee. Awesomeness. My washing machine broke down and they gave me money to get a new one at Lowe's. I checked around with other warranty places and you get so much more coverage with Choice than you do with other places. I highly recommend Choice Home Warranty to anyone. Super great company.

My water heater was busted and since I had the warranty with Choice, I got a new one for free. I just had to pay the labor part of it. The process of submitting the claim and the tech they sent out were also pretty good.

I just want to acknowledged one of your employees Davianna. Davianna/manager is an Angel in my eyes. I called and ask for a manger because I was having issues with a contractor not responding to me. I was so distraught and crying when I spoke to her she took the time to listen and empathized with me. I’ve been going back and forth with this contractor for almost 3 weeks no response. I don’t know what she said to him but my air was fixed the next day. She just doesn’t know how much I appreciate what she did. She told me that me getting my service complete was enough for her. But I want to acknowledged her because good Managers are hard to find and she is one of the good ones!!!! Thanks Davianna.

I recently found out my shower was leaking water after being shut off. I was able to contact Choice and create a repair notice. The only downside is that when the plumbing company set up the repair appointment, it was originally for the following Friday. I was able to reschedule for an earlier day. I just feel that plumbing issues need a quicker reaction. But overall, the service was excellent and all is well.

I put in a claim but have not heard from them yet. Will let you know how good they are when I get the unit fixed. When I called they said it would be 24 hours until I received an e mail with the agent that was coming to fix.

Technician was fast and on time. When I signed up with Choice, it was my understanding that if repair could not be repaired, then it would be replaced. I still had to pay for the replacement. I plan to cancel service because this is not the first time I had discrepancy with Choice.

So far, I have only made a commitment to go with Choice Home Warranty on July 1st this year. They offer many coverages & I reviewed many other companies with costs, age of appliances & reviews from other customers. I am going with them on good faith. The woman I spoke with was very knowledgeable and was able to answer my questions. I will do a review after the first time I need help from them.

We've been with Choice for some time but in the past year or two customer service quality has declined. When I purchased this warranty I was told if listed as covered under policy, that system was covered, no questions. Here lately nothing's covered, even the technicians are baffled at times. Customer service representatives or scripted, you could say the house was on fire and the response would be "we have scheduled the appointment," etc.

They were great and knowledgeable. They knew their business and were professional. They were on time and helpful. People like that are worth knowing. I plan on using them again when needed. Thank you once again! Feel free to contact me on about this anytime!

Integrity was referred by my home warranty company for a plumbing stoppage incident. They scheduled the visit for the next morning-minimal inconvenience. Their technician was knowledgeable and ready with the right tools for the job. The technician called an hour earlier than expected and requested to arrive in 20 minutes. He was clean and respectful of our property during his visit and work. He methodically worked through the problem and during rodding the sewer line captured the flag! A worn face cloth had somehow found its way down the lines and he victoriously snagged it with his rodder and dispatched it to the trash bin. During analysis, he learned other downstream drains had also been clogged. After removal of the obstruction, he retested all drains and all then flowed freely. Integrity's technician saved the day with their prompt and effective solution and service. Thanks!!

Our technician was great. He worked quickly and was very kind. He explained what was wrong with the machine very clearly. He was polite and efficient. He arrived within the scheduled window and called before to let us know he was on his way and gave us the estimated time of arrival. He also has the parts that we needed with him, so the fix was efficient.

The ability on hire a specialized service of the appliance or electrical component is phenomenal. That is the main purpose I still with them.

The technician was very professional, had very good knowledge of the problem, clean with the work area and also in the personal presentation, very professional, he explained to us the problem that the unit had and what the procedure would be to fix it. He explained that he would submit all the information to selection and that he would not let anyone know what the next step would be.

The technician said the refrigerator was not repairable. So it needed to be replaced. It was a French door large refrigerator. Did not offer actual replacement cost. I was under the assumption that it would be replaced by similar refrigerator. Only gave me $818. I had to replace it at a cost of $1200.

Horrific experience. My husband and I had to wait a week for an appointment with our vendor to fix our broken AC who never showed up. We were told someone wouldn’t be able to get to us for at least 72 additional hours after the no-show, and I had already passed out in the kitchen due to the heat (I’m in my third trimester of a twin pregnancy in Charleston, SC). We were sent a reimbursement form and were assured that we would be reimbursed in full for having to hire a non-vendor for a day-of emergency service, but the employee never sent “their inability to send someone” notification within at least 72hrs in writing. So now, we are on the hook for the remaining 70% of our bill despite numerous phone calls to the company, sobbing on the phone, an incompetent employee who made a crude error, etc. We fell victim to this company’s poor communication and overt negligence.

I like this plan, but the waiting for vendors to pick my claim is the problem, other than that I like the service plan. To call in to speak to someone on my claim, results in a call back which is another waiting game. The waiting part is hard when major item like AC unit not working and 2 day wait with Texas heat.

I have not received the service. The company has a phone number that does not answer and the answering machine is full. I still have not received the rescheduling date. I live in Florida and the weather is brutal during spring and summer months. I hope to receive a response soon.

Joseph was great, patient, detailed, professional and convincing on why Choice out of all the others is the place to be with. I didn't buy my home warranty with Choice, I bought it because of Joseph, it's he who I bought into, I hope I made the right Choice. Thanks Joe.

Sent out a plumber to service my pool. The tech had no idea what he was doing- Misdiagnosed my pool issue, he did nothing but took pictures, left and then tried to charge me for a new pool pump and extra services I did not need. Basically stole my $75 service fee. This is not the first time I have had this happen w unqualified techs. Finally got an electrician to come and he fixed the problem in 15 minutes. Choice HW needs to do a better job of vetting the people they send- Very bad service and unprofessional! Not happy about wasting $75 for a wrong diagnosis and then someone trying to scam me! And waiting almost a month to get my pool fixed! Had to pay an additional $75 fee on top of this bad experience! Not a happy customer! And lost several days of work as service was rescheduled at the last minute after I took the day off, this happened three times!

I canceled an appointment by mistake and and was unable to book a new appoint for the same system online. So I had to call the 800 phone number and they were able to set a new appointment immediately. I was they were very helpful and worked quickly. Usually when I have to use the phone it takes a long time.

Dishwasher is not fixed, not fixable and needs replacement. So we are still without it for our family. This was the same tech as a few months ago who tried to fix it and it worked for a while, but he said then it needed replaced and for whatever reason you (Choice) ignored that and just closed the claim, so really it not working now is your fault, Choice, for not dealing with this on the last claim and closing it and then charging me again to file a new claim for the same appliance.

This was my 3rd try to fix my washing. Machine. He nail it. So thankful for his expertise. He kept me informed from scheduling to the repair. The entire repair took less than an hour. It is so refreshing to see someone who loves their work and who can be trusted to do the right thing.

The serviceman saw the problem of water draining out of the bottom of the refrigerator. A water valve was bad and needed to be fixed. The part needed to fix it was ordered and put on by the 2nd serviceman. Both gentlemen were courteous and solved the problem. Saved me from having to buy a new appliance. Would highly recommend your company to someone who needs help with something in their broken or not running in their home.

Once they got the parts situation figured out and actually got me on the schedule without canceling, the technician came, fixed my dryer and was gone in under an hour I was super impressed. My appointment was delayed and I didn’t know why. Apparently parts were ordered prior to the arrival of the technician. Subsequently had to track down where the parts were delivered since they were not delivered to me.

Easy to file a claim. The appointment with the contractor was easy. Technician arrived on the time window given. Respectful with the property. The work was completed. Parts was mailed to me ahead of time. The only thing needs to improve was. I was number 2 in the queue of appointments for the technician, but I ended up as the third.

A/C problem (at least I thought so). Anyway late night and just knowing I can get my claim started with Choice Home Warranty at any time on any day is very assuring. Did start working after changed battery in remote. I was able to cancel the claim with no problem, but like I said CHW is so easy to work with. THANK YOU!

Good service on time very polite told me everything about the product. Tell me how I can keep it in Great standards, friendly and care about the situation. I recommend him to my friends and family. Great company to work for. He was courteous and polite. Did a nice job and he was very neat and clean.

I’m very happy with the service I received through my home warranty company, Choice. When my LG fridge stopped working, I submitted a claim and the entire process—from the request to the repair—took just about a week. I was impressed with how quickly everything moved. The technician sent by LG was respectful, professional, and efficient. He diagnosed the issue quickly, explained everything clearly, and got my fridge working again in no time. It was a smooth and stress-free experience from start to finish. I truly appreciate how Choice handled my claim and followed through with quality service. It’s a relief to know that I can count on them when something breaks down.