Choice Home Warranty Reviews

My experience with a Choice was excellent. They covered the cost of a new disposal but the plumbers they sent charged me $270 plus the $65 for service call to install a garbage disposal. He completed the job in less 20 minutes. They covered the cost of the disposal. I sure know now what plumbers to never call.

We have had a few recent claims. Overall very pleased with the Service, response and results from appliance company, and plumber. Only one that is an issue is the Pool Company of CV Pools. They never return a phone call or message left. They go to the property for follow up work without prior notice, and they have now installed inferior equipment to what was existing. So we have filed an reponse on your website. Hoping we get the issue with Pool Pump resolved.

Customer service was excellent. My stress level is down because my problem is being resolved. Prince was great in listening and acknowledged that I had an issue. Service technician will be calling to come and fix my problem. Thank you all for your help.

Choice Home Warranty is a fantastic company to deal with. They are always there to answer any questions. Thank you for your fantastic service. I have referred them to a friend of mine & they love them. Thank you for all your help. Your tech are awesome.

I had a problem with my Maytag front loader washing machine. Choice called Whirlpool in to service it and it seemed that Whirlpool could not get the needed parts, which were the control panel and the touch panel. So, since it couldn't be fixed, Choice offered me $629, which I haven't gotten yet. But they said it would take about two weeks. In the meantime, I have already gone out and purchased another washing machine and I had to put more money into it. So far, I'm happy and content with Choice. I have them for nine years now and the plan came with the house when we bought it. They're very hard to get on the phone and everything is done online, but their price is right. I checked the other companies and they're all very high. Some of them even have a higher copay or so than Choice.

They were efficient, courteous and came back a second time to finish the job.... Hopefully this problem will not happen again... I will be using the washer within the next week... Therefore I will be happy to have Expert Appliance Repair for my future repairs.

We live in Houston. It is either very hot or very cold. Our furnace heater was not functioning so we called choice, immediately they gave a date forward two days due to the volume of problems with heat in Houston, but we began working with the contractor and moved it one day - the technician arrived reviewed the problem, put in in a new thermostat and it began to work. Thank you. Great experience.

Amiran, Choice Home Warranty representative, provided excellent customer service. He explained in detail the home coverage and how it differed from other home warranty companies. He was very knowledgeable and worked with me until I got a reasonable offer being a senior citizen. The comparison of what Choice offered in their warranty program far exceeded other warranty companies. I feel I will benefit from their coverage if and when needed.

As soon as you put in a claim, Choice drops you. We've been with Choice Home Warranty for a long time. In the beginning, we called them and they took care of everything. But lately, they are the worst company I've ever dealt with. The last two years, they haven't done anything. I'm trying to debate whether I'm staying with them now or not. When I asked them to come out and see if the pipes to my sprinkler system was the one leaking in my yard, they sent a plumber out because one of my faucets inside was dripping. Choice always told me if there were two things under the same issue, like plumbing or electric, then make that one claim on that one thing. So, I did, and I explained to them that the leak was outside and the faucet leak was inside.

I could not be more pleased! The technician was excellent. He communicated clearly, and when the part arrived, he came and installed it promptly. An outstanding experience all around. I have no hesitancy in recommend Choice. I bought the multi-year option, and I am glad.

Choice refuses to cancel my policy. I have made numerous calls and sent emails. They are terrible and promise to call back daily. I don't own this house anymore. I have tried everything and continue to be billed. This is now into the second month with no response. I have tried all avenues. They will not let you speak to a supervisor or transfer you to the correct person.

James **

Technician was fine but canceled the first appointment, which has happened in the past! Not happy with Choice at all! Bought a 3-year plan 2 years ago for $1300. Have only made 3 appointments, first one cost me over $200 plus service fee because my pipes were outdated, second time just needed a seal for the toilet, and this time, they say it is not wear and tear so not covered! Don't understand when a house is over 25 years old, it not being wear and tear! Will not buy warranty again or recommend this company!

Your response re my electrical problem was quick and the electrician arrived early. He corrected the problem and put extra effort into correcting an unforeseen issue. He was professional and even brought in additional phone help as needed. I would suggest you use this company again when needed in my area.

Best home warranty I've ever had! The process to place a claim is super simple and I've had all positive experiences with the technicians. The technicians have all been top notch and so quick and easy. I've had several items in my homes have issues this year and all of them have been resolved quickly and efficiently. Very happy with Choice Home Warranty.

After an initially poor experience on a washing machine, my claim for my dishwasher was much better. The tech that came out diagnosed the issue and we had no problem with Choice approving the repair which was made about a week later. I will likely renew my contract.

The technician that came to my house was super polite, and diligent. I felt like he really tried everything he could to identify the the electrical problem we were having. Unfortunately, after an hour of work, he said the only way to really identify the problem is with Wire Tracing and that Choice Home Warranty doesn't approve Wire Tracing. So, while I'm scheduling with his company to come back and before this necessary investigative measure, I get an email from Choice saying my claim was rejected because the issue was not a result of normal wear and tear. I asked the tech how he determined that, and he said he hadn't determined anything. They asked him and he had been unable to answer due to still not knowing what the problem was... So I had to file an appeal before the technician even left my home. Not a good look for Choice - but I had no problems with the work that Baltimore Wiring Solutions had done up until that point.

The technician was on time and the app to check his arrival was very helpful. Austen was very nice and professional. He also gave me good information about the two in one washer/dryer and gave me the pro and contra of a such unit, which will make my decision for future purchase of a unit.

He was great! Friendly nice had a lot of knowledge. I asked a lot of questions. Took time to answer and listen. I would use that company again. He called to let me know he was on his way. He help get clothes out of washer. He kept everything clean. Didn't leave a mess behind.

The technician from Fix It Pro was very professional and absolutely knew what he was doing. After explaining to him what the problem was, he immediately knew where to look. He repaired my microwave and performed maintenance on my dryer. I would definitely recommend this technician!

Surprised how quickly he was able to schedule the visit and to fix the problem. He anticipated that the unit was not fixable and had a new unit with him. Took him only a few minutes to install. Michael had been assigned to another one of my claims and was also successful with that one.

Choice Home Warranty sends someone out here and fixes what I needed. I've never had a problem with them. I just had a recent claim and the whole process went smoothly. The technician was out in about a day and a half. The guy who comes out here did well. He came out here twice to fix my oven and my refrigerator. We like him. He cleans up behind himself, so he doesn't leave a mess when he leaves.

I had someone come out not too long ago to repair my range. I set it up online and I was satisfied with my experience. I would recommend Choice.

It was easy to schedule. The company sent to do the work was great! Air Pro Master, they were great. The tech was named Dennis **. He was friendly and professional. He explained everything, and I asked a lot of questions. I was impressed. GREAT job Air Pro Master and thank you CHOICE!

So far for a washer claim a month ago, it cost me the premium, the mandatory service call, and the washer for a total of $855.00! Choice Home Warranty $0.00!!!! I could have saved the premium, the service call, bought the washer and had family/free installation as I knew it had to be replaced….It was over 20 years old, duh🤦‍♀️

I convinced other people to buy a Choice warranty because I had such a good experience with it. I like the ease with which things get scheduled, because I just go online and put in a thing, and people reach out to me. It gets scheduled and it happens, and that's very convenient. Also, I get a good value. It's affordable. If something comes up, Choice Home Warranty has good coverage. Hopefully, only one thing happens to me this year, because if a second thing happens, I'm screwed. My elderly mom had a different home warranty, and she paid more for it. It covered less, and she had something break down in her house and they wouldn't cover it. She said, “It sounds like none of this stuff is covered.” I said, “Choice does, so you should switch over to them.”

Choice called me back when I was looking for a home warranty company, so I went with them. Their service has been fine, and they've been able to find people to come out and do the work. The contractors have been really good and they've done whatever I needed to have done. All in all, I would tell others that Choice is pretty fair.

Having fantastic experience with Choice, I've recommended it to everyone I know. I like the peace of mind that I get with having this protection plan. Submitting claims online is easy. I've only had to do it four times, and the contractors have all been great. My most recent claim was for the dryer. The tech came out the day he was supposed to and then had the parts the next day and repaired it.

I've been using Choice Home Warranty for a few years. I filed one claim recently, and the process was easy. I was worried that it was gonna be difficult when I first needed to put in the claim because sometimes, they have a hard time finding people to come out. The person they found was good. They did everything.

Choice is really good. They provide very clear information and they are professional. The repairs that they've done have been very professional. They've done good work all the time they've came.

I'm pretty satisfied with the warranty except that in July I had my oven repaired and it is already doing the same thing again less than 3 later and now I am going to have to pay the 85$ to have the same repair done again. I don't think that is fair.

I called Choice and notified them that I had a problem. They responded right away. They said they were working on it and a technician would call me. The technicians called, set up an appointment, came and diagnosed the problem. They were very educated. They knew what they were doing. That was a pleasure. They replaced my whole air conditioner. It took two weeks because they had to order the unit. I had to pay 600 and some odd dollars for something that wasn't included in the process. The total cost out of my pocket was only $2,075. The unit would have been $10,000 to $15,000. But I was very pleased with their follow-up. They were there when they said they would.

We truly like & respect Choice Home Warranty for the protection of all of our appliances, Heating, & Air Conditioning, & have had few service calls as our house was bought brand new, but we recently had the very 1st disappointing service call with our Viking Double Oven. A company which shall remain nameless was sent out with a technician who mis-diagnosed the reason the Oven would not heat up in either Oven, & would not consider the fact I vehemently disagreed with his diagnosis.

I was doing so research today for a home warranty and the person that called was really disrespectful and that was a complete turn off. They say the first impression is a tell tell sign of what you'll get if you get in the bed with them.

Every (2) claims denied. Electrical light switch. Two weeks to send their technician. Three weeks to deny. Choice stated "because wiring was behind a wall it was not covered." All wiring is behind a wall or ceiling. The electrician stated the five outlets needed to be checked. No going behind walls. HVAC stopped working and the claim was denied for not being "wear and tear". I have insurance for these purposes when stuff stops working. Contacting managers, supervisors and/or Case Managers is an impossibility. I had a scheduled meeting with two case Managers at 1:30pm and neither called or answered their extensions. Choice Home Warranty is an embezzlement taking people's money like a thief.

S. Sapon Plumbing technicians were extremely professional, personable and honest. They checked the water heater and the house pressure regulator. They told me exactly what I needed to done. I HIGHLY RECOMMEND S. Sapon Plumbing and Choice Home Warranty.

My stove blew Thursday evening and I sent in a claim Thursday evening and was given a claim appointment with Justin from Champion Appliance. Justin contacted me on the repair and set up an appointment for the coming Tuesday. Justin came on Tuesday and checked the stove, a blown receptacle which can be replaced. He’s expects to receive and replace the needed part by next Monday. Justin was responsible, knowledgeable and very respectful.

I have had Choice Warranty for several years now. I have only used this service twice. The experiences have been handled prompt and efficient. I am happy to have Choice as my home warranty company. The companies Choice are professional, experienced and knowledgeable.

They suck. Being in real estate, I work with home warranty companies regularly. Personally, I have choice HW as that was the one the title company recommended. Choice HW has an excuse not to cover just about everything. They take a long time assigning a technician and assign for a time convenient for them, not according to your schedule. In addition, they'll suggest you do a reimbursement method if they can't find a tech in a timely manner but then you pay for two appointments because you have to get the work approved OR they won't reimburse you at all. Just don't do it! They're not worth it.

I was looking at potential warranty companies. My sister had Choice Home Warranty when she lived in California. She had some luck with it. I'm glad I signed up. I had thought of canceling it because everything was working perfectly. But I thought, "Let's just wait and see." I've only used them once. The guy was here within a couple of days. He was very knowledgeable, and in and out. If I called somebody else to troubleshoot for two hours, it probably would have cost way more than 100 bucks though it does cost more than 100 bucks if you figure in the monthly charge. The reviews on Google are mixed. There are always haters out there. But the guy was very nice. He said, "Sometimes, if you just unplug the machine, it's more of a computer than a washing machine, and let it reboot and reset." It was a good experience from start to finish.

For the price, this is a great company to protect your home appliances. It is totally worth the peace of mind. If anything happens to any appliance in my home, all I pay is $100.00 and they come out and fix it. If they can't, they will replace it. The appliances include my stove, refrigerator, washer, dryer, dishwasher, microwave, ceiling fans, air conditioner, and heater. It's worth it this day and time with appliances costing so much.

Stay away from these people! !These people have jacked me around since September! I've asked repeatedly for them to send me a copy by mail of the contract, it's November 11th, and I still have not received it! If I can't trust them to simply mail a contract, what's going to happen if I have a claim??

Choice been really good but this incident is really disappointing and Choice's Claim Department was not a real advocate for their customer. The date of service was Nov 3rd 2025. I opened the claim with the home warranty service to fix my leaking faucet of the master bathtub. The plumber came and he tried to changed the faucet cartridge but unsuccessful because he did not have the correct cartridge's size. He told me that either someone replaced the wrong cartridge in the past or Moen no longer make it.

I'm very happy with the service!! I love picking up the phone and calling Choice Warranty to handle any and all my household problems. They are very professional each time. They pick the best technicians for every job. Even when I have a complaint, it is handled well. I wouldn't own a house without having Choice Warranty as my friends. May God bless each and every one of you as you continue to service God's people!!

As new homeowners we requested rekey service, which was part of our home warranty plan. I was pleased at how quickly our claim was assigned and the work was completed all in the same day. The level of service provided by the third party was pleasantly beyond what I expected. I am a satisfied customer.

We haven't had heat. So, I called Choice Home Warranty. They sent a guy and he just got here. He's been down there for about 10 minutes. He's some local guy and the only issue I had is that they told me he would be coming sometime between 10:15 and 3:00, and he just showed up. It's been a long day of waiting, but that happens. I've actually recommended Choice to a number of people. It's good. They're responsive, and they find somebody locally. At one time, they came and the gentleman that they had come really didn't know much about the issue. So, they sent somebody else.

Had a squealing dryer and Choice sent a repair company to fix it the next day. The repair company was very respectful, kind, and friendly. I was so thankful for the fast and thorough service. My first experience with Choice about a year ago was terrible, but I believe this was due to miscommunication through the repair company. This recent experience has renewed my faith.

Rick ** and Nick from RSanford Plumbing were just great. They explained everything they were doing and were very knowledgeable. They were polite, courteous (took off or covered their shoes in our home) and worked thoroughly in a timely manner. I highly recommend RSanford Plumbing. Choice Warranty, on the other hand, was most disappointing. They denied my claim when my toilet needed repair from normal wear and tear.

Submitting a claim was so easy. I had three different services that had to be done at one time, and each guy that came out was great.

The claims process was easy and efficient. Choice responded quickly. The contractor that came out was good. It was a fairly easy fix. They didn't have to put any new parts in. It was a good service.

Prompt courteous service. The technicians that were sent were very knowledgeable and professional. I am so glad that I have Choice Home Warranty Service. My calls were nothing major, but just knowing that there is someone to take care of my problems is very important to me. Two of the issues were my lack of knowledge, the third was my dryer door. Yes, I had to wait for a part for a few days, but my relief in knowing it would be fixed was worth a few days' wait.

I had purchased a 3 yr plan and about 1 year into the contract my garage door made a loud, grinding noise and stopped 1/2 way open. I looked at as close as I could and decided the spring had broken but rather than call CW and tell them that and be wrong, I called a local garage-door business and had them take a look and confirm my guess, which turned out to be correct. Because they didn't have the correct spring in stock, they ordered from their supplier and I filed a claim with CW. Turns out that was a mistake because CW denied and claim because I didn't follow the correct procedure in filing a complaint. After a lot of emails and telephone calls, nothing was resolved, I filed a claim with BBB which they have left as 'unresolved'. I'll be cancelling CW and finding another warranty plan.

I’ve been without heat for 3 weeks. They sent out a company. The guy has been here 3 times trying to get the heat to work. He leaves and says he has to go to supply house and will be back in 2 days. He shows up leaves and has go get more parts. He comes back 2 days later. He then knocks on my door and says he can’t fix it and leaves. I call Choice and they tell me he refuses to finish the job. Now I’m waiting on another technician and haven’t heard a word from Choice. Do yourself a favor and go with American Home Shields. I should have never switched over to choice but they promised the world and now I’m paying for it. Pathetic company is what they are and they don’t care about you. All they care about is that you send them your payment each month and then they don’t do anything when you need them.

The sign-up process was straightforward. Easy, concise, and very reasonable. My only wish is that I have to wait for a month to start utilizing. I guess this is common with other companies. Thank you for such an easy process. Hope this works out.

First, Choice Home Warranty is NOT a BBB Accredited Business. My fault for not investigating more thoroughly. Hopefully this review can help someone else not make the same mistake. CHOICE HOME WARRANTY IS FRAUDULENT AND UNETHICAL. I’ve wasted years and thousands of dollars on Choice Home Warranty, believing I had real protection for my home. What a colossal mistake. Every single claim—no matter how minor or clearly covered—gets the same scripted denial:

Salesman is pushy, but ok. Used condescending tones, and talked too fast.

The technician was effective and courteous. Three visits were required by the tech to completely fix the issues which he did so that's great! However, due to the unclear guidance, via the Choice website, it was unclear to me on how to request a follow up tech visit after the initial visit didn't correct the issue with my claim. I ended up submitting a 2nd claim for the same issue which caused me to have to pay 2 $75 service fees for the same issue. Should be avoidable with more proactive guidance provided by choice on how to process follow ups.

I am totally upset with Choice Home Warranty. I called to have a repairman come and fix my garage door. The dude came out and 7 times asked me if I was the professional. I told him I was not but I know when something is wrong with my garage door. He was the MOST RUDEST PERSON I have EVER had to deal with. He worked for Quick Fix garage door Llc. He just kept saying "ARE YOU THE PROFESSIONAL HERE". I told him my neighbor who builds homes was coming down to show him what needed to be fixed, he waited for 2 minutes if that, and as soon as he saw my neighbor he got in his work van and left. I paid my $70. To CHW. for nothing. I called another garage door company to come out and do maintenance for the door and the rep. Told me my door was getting ready to snap into and I better get someone out fix it.

Everyone at Choice has been extremely helpful and very pleasant to work with when submitting a claim, Appointments are set pretty quickly and the service people I have dealt with thus far have been knowledgeable and efficient. There are a lot of different home warranty companies out there but the one thing to keep in mind when making a selection is that in this case you get what you pay for. If you want top notch service and repairs then you go with the company with the highest rating. I have had other warranty companies I've used in the past but they do not hold a candle to Choice.

My past experience with home warranty companies was not pleasant nor productive at all. I had sworn that I would never buy another one. With Choice Home Warranty it has been completely different! They are very responsive and have handled all issues and claims to complete satisfaction! Giving me a much better experience and confidence in their home warranties! Thank you to you and your people at Choice Home Warranty!

This company is shady. Appointments are made without your input from one day to the next - no phone, just an email - and rescheduling is difficult. Customer service seems to be reading from a script and is unable to rectify anything directly - everything needs to be escalated only to get an emailed response from someone without a name. There is a chat feature where you can connect with a representative but once you log out only their responses are saved - nothing you have shared with them in the chat is stored. I've filed two claims with this company only to find them shifting in every possible to avoid paying a claim. They left me with a leaking toilet for nearly a month and only approved the claim after I informed them that I had already paid for the repair myself. Buyer beware.

I just switched to Choice Home Warranty from another good carrier that I have had for a long time. The premium increase prompted me to look elsewhere and Choice fit the bill. I received better service, a US-based company and a much lower premium than I had before and the coverage is virtually identical. Really pleased.

Our Service man was kind, respectful and professional. He was also very thorough, explaining the cause for malfunction of our microwave with details of upcoming service once the parts for replacement arrived at our home. Thank you. Repair was a success. He was on time. And I appreciated the text prior to his arrival!

Finally, a great experience. The service tech that came out with very professional and very knowledgeable. He did a wonderful job. He was very thorough and noticed and fixed things that I didn't even notice. Sadly, this is one of the few techs that has actually done this.

Well let me state that this is the worst home warranty service I have ever experienced. They claim to have thousands of quality and qualified service techs, then why is the service turnaround time so bad. I started a request for kitchen faucet repair and because the faucet had a lifetime warranty for parts they refused to pay a plumber to install the parts. What kind of silly, weasel like justification is that. I paid a deductible to repair my refrigerator. I researched the problem and fixed it myself. They refused to refund my deductible even though they didn’t do the repair.

As a fairly new policy owner, I was amazed of the responsiveness of the entire team. I Placed the order for assistance on line (very easy), I received an text response quickly. The technicians showed up the next day for the appointment. Very professional and despite an emergency water leak, they were able to resolve the issue, with minimal impact to my family's comfort. It was amazing that the Bluey toothbrush was still vibrating in the drain. New faucets installed with special cap drains for toothbrushes. Ha Ha.

Their customer service is terrible! If you have questions after extended wait time they immediately transfer you to another extension to wait again, then told to use their online message. Once I found my contract/account number, called back to no avail zero assistance. I decided to use their online assistant. Repeatedly I was told the email credit for Home Depot was emailed. For two weeks nothing, finally after sending a message I was calling my State Consumer Affairs, within 90 minutes or so the email credit was in my inbox.

Always quick and easy to submit claims. The repairs are done by professionals who work with your schedule. Timing for repair person is usually less than 24 hours. I have used CHW for years and will continue to use. The price is fair considering the cost of the repairs out of pocket.

I appreciate the service provider (123 HVAC LLC) coming out, but don't like that it's taking weeks... my initial call/contact to CHOICE HOME WARRANTY was on October 28, 2025, and the service provider came out on November 3, 2025, and to date... I HAVE NO IDEA WHAT THE STATUS IS! Communication is key! The service provider stated that the "Inducer Fan Motor is going bad" and needs to be replaced to prevent the knocking loud disturbing noise... and/or getting worse or completely breaking down (my words). He did say that if the part is not in-house it will need to be ordered.

This specific review is due to very poor replacement option on our Kenmore Elite dishwasher. We were only offered a replacement in $$ of $272 when the original cost was $1200 with installation. Even of request for full amount it was rejected. They said their calculated replacement at Choice Home Warranty was only $272. There is NO dishwasher even at cost that could be made for $272. Getting a repairman to my house was very good and they knew their stuff. The replacement offer was really unacceptable....so if you don't need a replacement, it would be 5 star but should be 0 if a replacement is needed.

Not too happy, the deductible I had to pay to the technician and they charged me a tax on it. The only thing choice did was find a technician. They did not yet approved for a new thermostat. It's been under review for several days. Why does it take so long to approve something so small as a thermostat.

The person showed up on time. Looked the washer over and found out what was wrong with the unit and then ordered a part and set up a new appointment for a week later. I am not giving a better experience until the washer is totally fixed. Also I would like another e-mail sent to me (**) for my new upcoming appointment. 10-14-2025 between 8 am-12 pm. Thank you.

Tech was knowledgeable & diagnosed issue but couldn't repair until November 13. Diagnosis on November 7. Didn't have open appt til then so we are without heat for almost a week with temps in the 20s overnight. Heat in house is in the 50s. Tech said he would check with supervisor to see if he could change appointment but have not heard back. I'm 77 & need some heat so I'm not happy with this service.

The technician did a great job. Very knowledgeable and very good disposition. I was concerned to learn about a maintenance plan that l have never heard of before. Why would l need to pay an additional $200 to get service on my HVAC units when l am paying a monthly fee to cover them?

My Sub-Zero's Ice Maker stopped working and I called and you sent a repairman out to look and tell me what was wrong and how to fix it. You decided to buy me out. Of course I can't find a Sub-Zero for $818.00. The case worker was helpful and kind. Miss ** gave me some ideas.

Kyle was very helpful in getting me signed up for my home warranty. I look forward to working with Choice Home Warranty. I hope my rate is locked in for at least one year or more. I have already recommended CHW to a family member. I will also recommend CHW to my friends.

Elliott was knowledgeable, professional and an excellent communicator. Your home warranty service seems to be a good value using licensed, insured, bonded and manufacturer techs and also fair pricing. I guess if we ever need to put in a service request, that will be the real test, but if everything Elliott said is true, I feel safe and protected switching to Choice Home Warranty.

The service provider (electrician) showed up during the appointment window, found the problem and within a few minutes completed the job. Friendly individual and we discussed his findings. I was pleased to get the job done in a very short time. I would label it, a good reliable service call.

Choice Home assigned a contractor quickly and scheduled an appointment, Contractor assigned was awesome, gave me advance notification of arrival time and promptly showed on time. He was very knowledgeable, understood the issue and resolved quickly.

The issues with my refrigerator have been resolved. The technician arrived on time and explained everything clearly. My only suggestion is that appointments be scheduled sooner, as there was a considerable delay between filing the claim and the scheduled service date.

I had the honor of speaking with Brandon ** today when I received a call about Choice Home Warranty. I purchased a new home in April and was looking into different warranty plans and found that Choice was listed as one of the best. Brandon gave me a rundown on what all is covered and it doesn't appear that Choice left any items out of their coverage. I am a senior woman who is widowed and need the opportunity to trust in companies I work with. I now have a copy of my policy on my computer and was offered a very great plan and reasonable price for someone my age. I have the information I needed to make a decisive decision and am very pleased with all that is covered and trust in this company to be there as needed.

I found Choice about 4 years ago when I bought my home. My realtor said I need a warranty company. Choice was not on the list. I looked up ratings for best home warranty companies. Choice was number one. I called the top 3. Choice was the only one who had an actual person and not a recording. I love that. I gave them a try. I have renewed every year as they treat me like they care. That is getting difficult to find these days. They always answer my questions and concerns in a timely and professional manner.

We were loyal customers for almost 8 years and rarely used the warranty. When we did we had okay customer service and technicians. After this last time that I called them for my heat pump they sent out the technician and then “approved “ the claim but only for $140! They kept saying it was a modification and that isn’t covered. They needed to replace parts and I tried explaining that, even had a case manager and she just kept saying modifications are not covered. What part of replacing parts is a modification? I even saw the work order the tech sent in broken down by what parts needed replacing. Well, needless to say I canceled the warranty with them. Choice is a scam and they don’t want to pay when something needs repairs.

I had a claim for a bathroom clog that they did not get fixed. I appealed it, but nothing. A month later, I cancelled my policy, which they ignored and kept billing me for 5 months. I realized it, called them, but they never agreed to refund me or give me 3 months coverage without pay. Stay away.

The Plumber (Swift Plummbing) was courteous and friendly but professional. Unfortunately, he had to get a part to replace, so I had to wait another two days for hot water. I survived and all is well. The representative at Choice was also very helpful and had my particulars in a short time. Thank You.

I just signed up for this home warranty service. I changed from my previous provider to Choice Home Warranty because of the high review marks and they were one-half the price of my previous provider. While there is a $100 service fee, I saved so much money that I will easily "recoup" the difference.

⭐ 1 Star – Extremely Disappointed and Frustrated. I am beyond disappointed with Choice Home Warranty. My recent experience has been nothing short of unacceptable. Our water heater broke, and they sent ProDignity/Pro Integrity Plumbing. The technician tried to force unnecessary modifications and demanded over $1,300 out-of-pocket for things that were not needed. My pipes are brand new, and even my own plumbing company confirmed no modifications were required.

I have been a CHW customer for both my home and for my rental property. They have been great on any and all repairs over the past few years. I have had issues with Warranty companies in the past. But CHW changed my mind about warranty companies. They do a great job!

Michael from the repair company was very prompt and quick service. Originally I made an appointment because the garbage disposal was leaking. Then it stopped leaking. So I canceled the appointment. The next week it started leaking again so I had to call and reschedule. Michael was understanding of the problem and understood why I canceled and then rescheduled.

A technician from Blue Tech Mechanical came to repair our clothes washer on Monday 11/3/2025. We were advised that a part had to be ordered. I have called the number for the technician that was listed 3 times and have not received a response. I called customer service yesterday 11/6/2025 to ask them to see if they can get an update from the vendor. As of 8:50 am this morning I have not heard from either the vendor or Choice. I have a washer that doesn't work, clothes piling up and no idea when my repair will be completed. Please help me resolve this issue. Respectfully, Lanny **

Service scheduling and actual service done very expediently at a very good price. The work was efficient and corrected the problem immediately. The contact by Choice Warranty was very expedient and we received an appointment right away. Extremely professional job was done by a courteous and knowledgeable professional.

I've been without a working washing machine for over a month. Choice contracted with Whirlpool, who contracted a local company. The technician came out multiple times to attempt repair. He spent hours on the phone with Whirlpool. My machine couldn't be repaired. Choice says Whirlpool didn't update the system. So one month later, they dispatched the same tech, who again called Whirlpool and the decision was made that the machine was unrepairable. I just got notified by Choice that they are dispatching another company. The call center is in India or Pakistan and all they can do is give you the runaround. They can't or won't transfer you to anyone that can actually help. Don't waste your money and time with Choice Warranty.

Happy with the service from Jerry and Blake. Very unhappy with the faucet replacement. The service man that came out his name was Jerry and he did he wonderful job. My wife and I spent some time with him in the kitchen and he was very thorough and timely in all of his repairs. We thanked him and enjoyed our time with him. We did ask him why the faucet that was used as the replacement was such a cheap version of what we originally had. We would have appreciated it if the replacement faucet was at least as good as the one that we had.. In the future would be nice to know what we are getting because we are dissatisfied with the faucet that you approved Jerry to replace. I have tried on a number of occasions to get a hold of you Choice Warranty on your toll free helpline but have been unable to reach anyone.

The technician (Ben) did an excellent job with inspecting the old ceiling fan light switch finding that there was no viable repair to the switch and so had to replace the entire ceiling fan unit.. He ask me as to the style that most matched the unit that I had and purchase a unit very similar.. Ben did fine work explaining all the different things as he disassembled the old unit and installed the new unit.. I would recommend this company very much..

I wish I could remember the name of the gentleman I spoke with but he was so kind and helpful. Answered all of my questions and gave me all of the information needed! We are excited to move to Choice from another home warranty company and believe it will be a better experience for us.

I am deeply dissatisfied with Choice Home Warranty. My A/C failed in the summer, and the company left me without a technician for days. I ultimately had to pay for repairs myself. The refund for $2,500 was approved on 09/30, and I was told it would be issued within 30 days. Despite multiple calls and follow-ups, the check has still not been issued and the company has provided no explanation. This delay has created financial hardship and shows a lack of reliability and customer support. Choice Home Warranty has not upheld their responsibilities, and I cannot recommend them based on this experience.

Choice Home responded quickly to my claim request. I put the request in for plumbing on a Monday, and two days later on Wednesday the plumber was at my house. The plumber was very pleasant and knew exactly what was causing my problem, and fixed it. I am very happy with the service I received.

My experience with Choice Warranty has been unsatisfactory. Despite multiple calls regarding a denial, I have not received any follow-up communication. At this time, it has now been two days without a response from customer service, and based on my experience, I would be unable to recommend this company.

Plumber came and went. Took the fee. He's getting more approval to fix the copper faucet in a copper pipe. Gotta cut the piping, he says. In my entry into my claim I clearly stated, I thought, that this was a copper pipe fitting on a vertical copper pipe, the water supply to our home. Is it possible he didn't know these facts? Hmmmmm! He will get approval and come back to fix the problem with a new faucet soldered into the vertical copper pipe.

I was pleasantly surprised at how quickly I was able to get service after contacting Choice Warranty about my HVAC concerns. The representative was on time, professional and knowledgeable. He explained everything in detail and walked me through his process and his decision making. He assured me a previously recommended and expensive course of action was unnecessary and he explained how I could determine when I did have a problem. I highly recommend Choice Warranty. They have proved to be very reliable and trustworthy.

Called and couldn't get a person so left info for a call back. Also went on line to file my claim. Got reply to claim request that I would be contacted shortly by a technician. I also went to your Chat link and was informed that if it was an emergency I could contact a plumber on my own and then send the bill to Choice Warranty. Since a couple of hours have passed without hearing from the technician Choice Warranty was sending, I have a plumber who will come out immediately as I have house guests and we need action right away. Hopefully someone will reply to this message. Charles ** Policy # **

Was checking on coverages and received call while doing so. Spoke with Jerry and answered questions and my concerns with costs. Received discount. On a limited budget and my biggest concern is I don't want to be scammed!! He said this was not and have received information with the contract I have printed out.

Simrel Plumbing arrived to fix my kitchen faucet and were very polite and professional. The two technicians were very knowledgeable and did a fantastic job. They explained everything to me as they were working on my faucet. I highly recommend Simrel plumbing for any plumbing needs.

Very prompt and was able to solve my issues. My claim was responded to within 24 hours and a plumber was at my house the same day. He was very nice and knowledgeable. Would highly recommend. I would like to end my review at this, but the program makes me use more. Words. I would get rid of that.

This was Mark's 2nd time to come for a service call, and he remembered me and my cats, which was a pleasant surprise. Mark is professional, knowledgeable, and explained everything he did to take care of the service call. I plan on adding this company to my contacts!

My most recent Warranty claim involved a rental home I have. The tenant reported that a number (4) of the water fixtures were leaking. Choice would only cover the labor for the delta cartridges to be replaced. I would have to wait for Delta to send parts to the house in a time frame that was not specified. I would have to order the parts myself. Or the plumber could supply the parts and do the job the same day if I paid them $380 for the parts. I gave 2 stars as the labor to replace these cartridges was minimal and probably close to my newly increased service call fee of $100.00. Having the warranty was of no real benefit to me under this circumstance, I had a plumbing issue. I no longer have one. I can't really say Choice was a benefit in this case. I could have had the job done without the warranty for the same money I spent or less.

Denied my claim to repair my furnace because of "failed to maintain" even though the technician said the furnace issue had nothing to do with maintenance. It was the control board and that had zero affect by maintenance. The furnace is 24 years old...things are going to break due to old age, not maintenance. I've been paying a lot of money each year just for you to fight with me over a $700 repair, and then deny me. Once my term is over I will be taking my business to a new warranty company that actually wants to help its customers and not make them freeze because they're too cheap to fix the furnace.

I had a great experience working with Robert. He was incredibly patient with me as I took my time making a decision. The entire process was smooth and straightforward, and I felt that the pricing offered was fair. I truly appreciated the support and professionalism throughout. I would highly recommend Choice Home Warranty to others!

The technician was very knowledgeable and did great job. My only problem is that between the two calls made to repair the problem the total amount the repair place charged on their ticket was over what a new dishwasher would have cost. At what point does someone make a decision that you might be better off replacing an appliance?

Technician came in and fixed my refrigerator in short order. He was very professional and knowledgeable. Highly recommend. This has been the year that everything has gone wrong as I've had a number of repairs/replacements. Choice has stepped up and taken care of all of my repair needs. I'm a long time customer and will continue to be.

I raised warranty for Garage door issue, the call was assigned within an hour and the technician was scheduled next day and the problem was resolved - very satisfied. There was no paper work and everything was handled seamlessly - I only paid the co-pay.

Greetings, please reference claim #**, thanks for your decision to replace my oven range electric stove, model # FEF389 WF CC, serial # Vf 80511661, which is discontinued, with a comparable stove. When I bought my stove in 1992 the price was $1600, tax included, the stove that is comparable at this time is priced at $1800.0, it's the Frigidaire electric range model # PCFE3080 stainless steel, version 03/25. Review up to this point I am satisfied with the prompt and professional service I am experiencing with Home Choice Warranty.

Gotta say service was spot on from Dustin! He was professional and paid attention to detail! Would definitely recommend his service! Hi. Also would not hesitate to request Dustin if needed again for professional service. Way to go Dustin! Keep the great work up! :-)

I contacted customer service to schedule a service, and the representative handled everything efficiently. She was courteous, patient, and very professional throughout the call. I truly appreciated how pleasant and easy she made the experience. Great!

Easy to put in a request and when the repair person came within the time that was allotted. Found what needed to be replaced but had to go get the parts and came back to finish it, was done quickly. He was finished within four or five hours, even with having to go get parts.

Good service. Punctual and very thorough with fixing the problem we had. So impressed that if there are any more problems, we won't hesitate to call again for the service. Was particularly impressed that they kept us informed via text when they would soon be arriving.

Troy quickly identified the cause of the problem with my microwave not working, understood how to get to the problem, and repaired it. The microwave has been working perfectly since his fix. We were appreciative of his professionalism and technical knowledge. We would be happy to have fix any problem in the future.

Claim denied for swimming pool repair. Charged $75.00 for less than thirty-minute evaluation which said someone else would have to come back to find the problem. What does it mean when your policy says pool coverage? What part of the pool does it cover?

I am very pleased, so far with the service that I have been given as a member of Choice Home Warranty. The service technician is assigned expeditiously. I have been able to track the status of my claim by logging into my account. All steps have been documented, clearly. The service technician has been very courteous and professional. He has provided me with text messages and phone calls, letting me know the status of my claim and what we are waiting on (parts being ordered). He has also provided me with the expected delivery date of parts on order. I am very pleased so far.

I’ve used Choice Warranty. I actually called three different times, three different problems. Two of the problems work themselves out, The third time was a hot water heater. Choice Warranty took care of the problem. I was very very satisfied. We now have a problem with our oven. Hopefully, they will be able to take care of it. So far I’ve been very happy with Choice Warranty.

I have previously had some very bad experiences with Choice Home Warranty but I must admit on this occasion everything went very smoothly. I think I give credit to that to the technician who showed up very quickly for my air conditioning unit that would not start. It was a relatively simple fix with the replacement of a condenser. Unlike my previous warranty calls the technician from Top Air did the repair immediately without waiting for approval from Choice Home Warranty so I was very pleased.

While there was a miscommunication concerning the time of the appointment it was resolved by moving the appointment to the next day. Gary was quick, neat, professional and informative. Too often the technicians that have been sent to the house are Spanish speaking only. That does me no good because I don’t speak or understand Spanish and necessitates rescheduling. A big pain.

Could not have chosen a better company to take care of my home needs. They are caring and professional in what they do for the communities that they serve. I so appreciate them. The response that I received was unbelievable, I did not have to wait 24 hours and I was able to go get my errands done.

The plumber was very knowledgeable and professional. He diagnosed the problem, brought in the appropriate equipment and fix the problem. I was very happy and pleased with him and would be happy to recommend him in the future. I had wished that he would have contacted me sooner. I called to find out when he would be here and he came in that time frame.

I was very pleased with the prompt reply and appointment arranged, The contractor was friendly, courteous, professional and found the problem and had it repaired the same week. Fast, with experienced people and repaired. Choice Home Warranty has come thru for me on a couple of claims.

Updated on 11/15/2025: They finally came back and still not fixed. They claim more things are wrong even though their tech did the diagnosis. He left and said he did not have time for this and still no heat after a month. I called Universal Home Heating to do the repair

The tech, Tim, sent from Mountain Vista Appliance Repair was prompt, knowledgeable, profession and friendly. He quickly assessed the problem and fixed it. I would highly recommend him and Mountain Vista. Choice Home Warranty was fast to respond and arranged the repair quickly.

Starting the claim was an easy process. The service company Polar Air & Mechanical was contacted and an appointment was made for two days later. I received a call the next morning and they stated they would be here today around noon. The technician showed up on time. He found the problem with the water heater that I stated in my claim. Then entered his information in his IPAD. Then I was told he had to get approval for the part from Choice Home Warranty. I received an email a few hours later stating the repair was approved. Now I'm waiting to hear about a repair date.

Israel from USA Plumbing and Sewer was excellent. He kept working until he found the cause of our clogged sink! He gave us A plus service. He found all the metal rods that were left in the system. Once removed the water flowed through. Also he was a very nice person.

Please read all of the reviews, not just mine. You’ll see the same complaints over and over. Choice has a practice of choosing to replace, rather than repair items. Sounds great right? The problem is that they offer you a fraction of what it would cost to replace the item so you’ll end up coming out of your pocket to supplement the balance of the amount that Choice refuses to pay. That’s certain not why I chose a home warranty company. I write this comment from experience because it happened to me. DO NOT CHOOSE THOSE COMPANY! American Home Shield or Cinch seem to operate much better.

Amir was very friendly and knowledgeable concerning my requested information. Thank you, Amir, for your customer service with a cheerful note. Pleasant and easy to understand, as I don't hear so well... I look forward to doing business with Choice Home Warranty, and when we move to our new home, we will probably purchase from Amir again.

This Company is unprofessional and doesn't care about their clients. I had to wait over 3 weeks before they had someone to come out to look at my hot water heater. The tech submitted the paperwork and indicated the hot water heater needs to be replace instead replacing it, they sent me an email stating they unassigned the technician and is looking to find one to get a second opinion. Now mind you they could not find one to work in Albany, GA and that is why it took them so long to find the original tech.

It was my first claim and I had some questions if they qualified before logging in to add claim. Your customer service person was very helpful, and submitted the claim for me. He answered all my questions, and was very polite and patient. Appreciate the quick call back instead of being put on hold.

If this is in regard to the technician coming out to look at the HVAC system, The gentleman arrived on time. He was professional. Our complaint was the system was cooling the house, especially the second floor. He checked the unit outside, (not sure what he actually did) and took 2 or 3 readings at a register on the first floor and in the master bedroom on the 2nd floor and noted there were differences in temperature at the registers. When asked the gentleman stated someone else would have to come out and check the entire system to make sure all duct work is connected correctly. He did check the thermostat and said it was working properly. Other than that I am just as confused as to why I believe the system isn't working like it should.

The technician that came out was very knowledgeable and helpful. He took the time to explain what was going on and told me how to fix the situation. I would recommend to anyone. I didn't have to ask him to take off his shoes like I have had to ask technicians in the past. He came in the window he had stated.

We have had to place a couple of claims in the last few months for LG repair, our technician was Ken and he is awesome. Glad to have him servicing our appliances. He is very knowledgeable and has a great personality. The LG team is lucky to have him.

The plumber from Dave Steltz's Plumbing Services LLC was respectful and punctual. He did an excellent job and left no mess behind. He also took the time to explain the situation in clear words, ensuring I understood the issue completely. I would recommend 100%.

Bryan from ARC SERVICES is top notch. He communicates effectively, is kind and respectful and gets the job done in a timely manner. He wasn't scheduled to come until Monday, but had room in his schedule and contacted us to see if we would like him to come Friday afternoon. I highly recommend him and his company.

Ruben C. was great! An HVAC technician was out to my home prior to Ruben's visit and indicated that there were significant issues with my system. They recommended replacement. I had also gotten a 2nd opinion that confirmed this. I contacted CHW to notify them of the issue. Ruben was sent out to inspect the issue. He was able to clearly show me additional issues with my system that the previous technicians had not. He did inform me that the warranty service would likely not cover any repairs, as the system was installed incorrectly during construction by the Contractor/Subcontractor. Indeed, despite having a serious issue with the furnace, the warranty service will not cover any of the repair. So, the rating for Ruben is excellent. The outcome of working with CHW, not so excellent.

Technician was due Nov 1st between 9 am and 6 pm. I was given a heads up via to the times when he would be there. He was very prompt and arrived right on time. I found him to be very knowledgeable and very efficient. Would have him again at any time.

The technician arrived on time and went to fix the ice maker in the Samsung refrigerator. He had to use a hairdryer to melt the frozen ice at the top of the maker. In short order, he was able to clean it up and commence the replacement, however, the new one was not the correct replacement and it will be ordered and he will return. It is working, but when ice is called for, a certain amount of water comes out before the ice.

The technician who came was very good and very polite and solved our problem easily. The problem was that we had to wait 4 days without using the toilets or running any water for baths or laundry etc. This was very difficult for senior citizens. I think a backed-up sewer would be a high priority.

Very professional and phone caller was right on top of things. She was really a genuine person and I like that in a person. Kudos to you Choice Home Warranty. I would definitely recommend a friend to choice home warranty. Really good people overall. Do not hesitate to call me if you have any questions.

Filing a claim online is easy. Appointment scheduled in days. Representative arrived promptly and diagnosed the problem. Offered to order a needed part and it will mailed to my home. Parts pending but initial process has been great so far. Service fee of $85.00 was paid. Completion of work pending upon arrival of parts.

Technician from Epic Air Heating system was very professional and did great job in finding the problem related to the issue - of my A/C heating system which was not working due to gas was not reaching to burning point because of carbon clogging of tube from where gas was supposed to pass to burning point. He fixed the issue within half an hour and suggested me twice annual maintenance of A/C system - one for cooling and one for heating.

The gentlemen were courteous and did a very good job. Made sure everything was working and cleaned up. Would use them again in the future. They explained what they found wrong and replaced the garbage disposal. This was the fastest service we have received so far.

Warranty states repair or replace. My dishwasher failed (bad circuit board) not available anymore, thus a replacement offer was made (gift card) does not cover 1/2 cost to replace with equal model in today's market place and does not cover cost for replacement delivery, install, removal of bad unit!!! I have had good repair service up to this point. When an appliance needs to be replaced. Thus far a major failing grade... Nothing for service to be made whole, service cost to deliver new replacement, install, haul away bad unit cost around same as what is offered as settlement, thus nothing for new unit. Feels like an either or (1/2 cost of new unit or delivery, install, haul away. But not both)!!! One would think warranty would make one whole again???

I am very disappointed in the quality of service provided by Choice Warranty. There are many more companies that I should have chosen for coverages. My refrigerator is still not working properly and I paid my $75 services fee. I am not happy at all with this service.

The claim process and the technician was fine. The appointment went well, and it was determined that the circuit board on my front-loading dryer was bad. The issue was that the board is no longer available and CHW decided to replace the dryer. The dryer was the top-of-the-line dryer and CHW decided to give me cash settlement. The problem was that the cash offer was only about 1/3 of the cost to replace the dryer.

So many told me it wasn't a good idea for a home warranty. Instead, I used my own judgment and decided to purchase it. I have had Choice Warranty several years and have always had outstanding results. Anytime I have a problem with company that comes for the repair, just have to let Choice know and they find someone else. But for the most part, all the repairmen have been outstanding. Choice usually has someone out the next day and if there is a delay, I am always advised to still search for someone -- Choice has been one of my best decisions.