Choice Home Warranty Reviews

A/C repair, Tech said I needed a new board. He was going to put it in to be purchased. Lo and behold all of a sudden it is a power surge issue and not covered. Tech didn't say that but when they had to buy parts they came up with a reason to deny. This is a SCAM.

The owner called me and kept me updated on his arrival time, he diagnosed the issue and ordered the broken fan, few hours later another technician replaced the refrigerator fan. The owner and the technician both were courteous. Very satisfied with their service.

The service was fantastic. I just think that was customers are being cheated when it comes toT replacing items. We As a loyal customer we should not have to go with a lesser costing products. It should be at least as close to the product we already have.

Technician was friendly, on time and very informative and knowledgeable. My refrigerator is working great. Thumbs 👍 to Florian appliance. Would ask for him again and recommend him to others. Hevis going to call me in a few days to check up in things

The Technician was timely and fixed my washer! Scheduling was fast and easy. My best experience! I will use Choice Home Warranty and recommend them to anyone. Don’t know what people do without a warranty other than pay out of the pocket when they do not have to.

I appealed a Choice decision to not cover a repair (Claim #: **), but the dedicated Case Manager (Deanna **) will not respond to my appeal. The Case Manager contacted me on October 27, 2025 and I sent her my appeal the same day. I have also sent her several follow-up messages asking her to consider my appeal, but she has yet to respond in any manner. Of course, this is unprofessional and unacceptable service.

Contractor found source of issues with plumbing and agreed to cover additional repair as part of single work order. Technician then left because home office stated that they never received authorization from warranty for additional repair and would come back the next day once authorization received. Next day came and contractor never showed up. When I called contractor insisted that I open a new work order for the additional repair that they agreed to the prior day. Don’t use Home Defense Plumbing!

This was the best experience I have ever had with a home warranty company. The contractor assigned came the next day, on time, made repair quickly, cleaned up & left his card in case there was any further problem. Randy was outstanding!! Would recommend LG service every time.

The technician was very good, he was very timely and his knowledge of the equipment also seemed to be very good. He was also very polite and courteous. I would not hesitate to recommend Beltway and this technician to any of my friends and family. Great work.

I called when my oven stopped working, they didn’t have anyone to come out so I had to find someone. My 20 + furnace went out. It took a week to get an appointment. The tech said I need a new unit and the company denied my claim because they said it was not properly maintained. I will not renew with them.

Choice was timely in responding. The service provider also responded quickly, explained the problem, submitted his report. Within an hour Choice approved his request and a follow up appointment was scheduled. I appreciate the professionalism in the whole process.

Came a little later than expected but worked hard to get to the problem. Kind and went above board. They were patient and stayed late until the job was done. I would recommend them to friends and family. Above all they were knowledgeable and good at problem solving.

My technician done the work with the water heater, was very courteous, professional and efficient with his work and the water heater works great. When he was completely finished he cleaned up the mess, took everything out and took the old tank out and took it with him, gave me some pointers on yearly water tank flushes which I never knew about.

Choice sent a great technician. I needed electrical work, and he was able to fix it very quickly and was very knowledgeable. He arrived on time (in fact early) and was very courteous. They got me in on short notice to get the work done. Very appreciative of that! I would absolutely recommend this company.

Just a horrible and deceitful company! I purchased two policies for two properties, for three years each. Within that time I submitted two claims, one for a garage door opener and one for an air conditioner. Garage door claim - the motor stopped running - choice denied the claim stating the garage door tracks were the issue. I challenged, stating the door tracks were in perfect condition. The door opens and closed manually with no issues. I also advised I could do pull ups on the tracks. But they just deferred to contract rules and would not listen or reevaluate their denial.

The service guy was awesome! Very professional and courteous. He is a keeper! Worked quickly and my dishwasher is even quieter now that it’s fixed. Runs properly. It’s a Whirlpool. Sent parts ahead of service of the service appointment, so they were ready.

Technicians were extremely knowledgeable, professional, worked fast! They came fully prepared with all of the possibly needed parts. The technicians arrived on time and when they said they would. Kept me updated on their status through their automated messaging system.

I was very pleased about my technician and the prompt service and attention Choice Home warranty gave me and delivered. I am very impressed with how they handled my repair of my dishwasher! Very prompt and very courteous! And I truly appreciate their follow-up with me as to my satisfaction of service!

Very pleased that when I complained that waiting a whole week for a GE tech to look at my refrigerator they canceled that appt and got a local repair company to come out instead in 2 days. He ordered a new control board and my fridge was fixed on the day that GE would have come out to look at it. Thanks Choice for hiring Top Notch.

Horrible! They lie when they say repair or replace with builder's Grade similar appliance. No they don't! They couldn't fix my JennAir cooktop, so They go on eBay and find some piece of crap, old, used, rusted out, lowest priced similar item they can find and then also charge customer for shipping, removal of not working appliance and installation. This site is not letting me upload photos, you would be appalled!!! I didn't expect a new JennAir brand cooktop, but the replacement should have been a new builder's grade cooktop, not a trashed out used old junk cooktop.

Technician was on time, courteous and respectful. Part was replaced on site, explained wat problem was and said this model has these problems. Recommended putting cushion sliders under machine. No more to say...

Everything was great. It just took two days to get someone out here for a backed up drain. It would have been great to have someone out here sooner. The technician was very pleasant and quick to address the problem. We would use that company again.

Home Choice Warranty failed me. Missed appointments, no updates, poor communication, and only $710 reimbursement on an $8000 repair. Two weeks later no check. Save yourself the stress and avoid this company.

At least three times I have gotten a notice that a technician is on the way, and the technician came days before. Also the refrigerator technicians were inexperienced. Additionally, two companies came to my house to repair my refrigerator. I ended up buying a new refrigerator. I lost so much food, and had to buy so much ice because the repairman were never able to fix the refrigerator, although they guaranteed it was fixed.

I'm still waiting to be contacted by a heating technician. It's been 2 days since I filed a claim. As the temp outside is about 40 I've been able to keep the inside above 60 with bathroom heat fans and a space heater. Not sure if I should contact someone or wait for you guys to find one for me

Appointment made with electrician within 2 days from claim submission. Claim was assigned to Megawatt Electrical Services. The technician Agustin ** contacted me and showed up on time. He was very pleasant and handled the issue promptly. Highly recommended. I was reluctant to purchase a home warranty as the industry's reputation is awful. This was my first claim ever and so far I'm satisfied.

Phenomenal customer service from their support team and there was no hassle filing a claim and quick responses. I am so glad to have heard about this company on a YouTube channel about 2 yrs ago! Saving us so much money and peace of mind knowing we can trust Choice Warranty!

It took a week from submitting a claim for the technician to come out to the property to fix, diagnose what’s wrong with my covered appliance. The decision was to replace my existing appliance. I was told it’s going to take 30 days for the e-gift and or check to be mailed. So here I am still waiting for the 30 days.

Tech. found problem immediately and repaired it. He explained problem and showed how he fixed it. Tech. was personable and friendly. Would recommend Choice Home Warranty to family and friends. They took my claim and within 36 hours problem was solved.

I was very happy to have a service man out to look at my washer quickly. He determined that the problem was in the electronic panel or board. Unfortunately the part is no longer available, so I will be receiving an e-gift card to replace it through Lowe's. I haven't heard anything further and emailed several times, with no response. The message said to log into their portal to check for the status. I did, and notice that it says it could take thirty days to process through to them. And to watch for an email. I'm watching! I'm pretty happy so far.

Appointment was scheduled the same day I submitted my claim for 3 days later. Technician arrived on time and did a great job. Needs to order a part for my dishwasher then he’ll be back to install it. He was very friendly and professional and I would recommend him.

The repair of my garbage disposal was excellent. The technician, Tanner, was professional, knowledgeable and very courteous. I have not had an unpleasant repair experience since I have been with Choice. This company, Sentinel, is a very good company.

Just discussed my new home warranty with Alvin. He was very helpful and fit the coverage to meet my needs. I am dropping my American Home Warranty to go with Choice. I have searched the market and found that Choice is number one in my area of needs and will get my business.

Not happy about the professional that came to fix the dryer. My original appt was from 3 to 5. He was in the area early and called so I missed call. I called back before my allotted time and he tells me he was in the area but know he’s gone and can’t comeback until tomorrow So he’s not keeping the appt for today but is going to inconvenience me tomorrow??? On top of it was a 15%. Surcharge because he didn’t take cash app. Should been know what he accepted before coming out.

My Tech was courteous and listened to my concerns. He gave me helpful information. Jim knew just what to check on my washer. He arrived on time. I would use Jim again. He advised me on what settings to use and when the lock light comes on. Statewide TV & Appliance is the company to use!

Worst customer service ever. After I found a technician because your company couldn’t. The work order was denied on an item that is clearly covered. Plus I was told it would be 10 minutes after submitting the claim to get an approval for the work to be done. 45 minutes later I get an email. No call.

Choice warranty covered the worn out gas valve on our furnace. Jonathan from Tar Heels Comfort Systems in Gastonia, NC is the owner and technician that made the diagnosis and repair. We highly recommend them and Choice.

My garbage disposal had jammed is why I requested service. The company you assigned was John H. Allen Company locally here in Jackson Tn and Mr. ** himself made the call. He only had to click the red reset button and started working. I was so glad this company had the assignment. Although this service call was minor this company would have been as efficient if it had been major. They are well known and highly recommended.

The technician was extremely polite, very bright and answered all my questions. He was very thorough in finding the source of my problem. He was patient and not in a rush to get to the next call. I would highly recommend this technician to anyone.

Claim handle quickly and provide service technician fast and he was very thorough and nice, claim settlement good but debit card should be sent faster would recommend your service to anyone, I don’t have anymore to say at this time just waiting for debit email to replace my washers

I have been with Choice Home Warranty for 3 years after leaving another company for poor service. CHW has been awesome! They are timely and professional and the service people have been on time and give great service. I would recommend Choice Home Warranty to everyone.

Our LG washer and dryer are not working. Washer cannot be repaired and needs to be replaced. And the dryer does not dry clothing as it should. It takes several cycles to dry clothing especially towels and if you set it for a longer cycle, the machine turns itself off. It would seem as though the dryer needs to be replaced also. Doing Laundry is a time consuming task and with broken appliances it is also a very frustrating task. Please get this problem resolved quickly.

Mr. ** was very professional and efficient. He quickly resolved and repaired my toilet. I will definitely use his Company again. I begin my service request on Saturday and Monday my claim had been assigned to Harris Plumbing. On Tuesday morning after my Mr. ** repair, I was good to go. It only took a few minutes!

The technician, Samuel, was awesome. He notified me the day before of the arrival time, and arrived promptly. He made aware of what he was doing and very knowledgeable of his work. When the work was completed, he tested to he ensure the stove was working before he left. This was one of the best experiences I had.

Overall, I’m satisfied with the completed service, but the initial scheduling was unacceptable. The first available appointment was nearly three weeks out, and I had to call to request a different provider. After the change, the dryer was repaired within 10 days.

I recently switched to Choice Home Warranty and have consistently received excellent service. I have not encountered any issues, and unlike my previous home warranty provider, Choice Home Warranty sends knowledgeable and experienced technicians. I am a satisfied customer.

Choice Home Warranty is one of the best investments I could have gotten for my home, they offer so much and they are very attentive from start to finish. I’d recommend it to everyone especially if you’re a homeowner because you just never know when a unforeseen situation may occur so it’s always better to be proactive rather than reactive on all aspects of your life

My washing machine was shutting off out of nowhere and I called CHOICE Home Warranty who sent out a GE professional from Bodewell appliances repair. Killian was very professional and knowledgeable, very kind and very courteous. He was a pleasure to have in our home. We would recommend bodewell appliances, and Killian to anyone.

Despicable treatment if a veteran. Over one month to get someone out for a plumbing issue. When they finally got someone out, he had to drive over 3 hours to get here. Multiple plumbers within 50 miles of my house. "I could pay one and you'd reimburse me." Total bullshit, that's not the purpose of homeowners insurance! Then you deal with your call center staffed with people from some 3rd world shithole that has no clue! Good luck asking for a Supervisor, "none are available". Totally no customer service.

I was convinced within minutes. And this company is rating as number 1 in the industry. I read about it on Google and within a few minutes I got a call a representative. And I immediately made a decision to sign up and get a contract with them. They offer lots and co-pay is not high.

I have been subscribed to Choice Home Warranty for the past five years, and I’m genuinely very happy with their services. Whenever I’ve had an issue, a technician has always arrived within 48 hours and resolved the problem efficiently. In my experience, this company has been reliable, responsive, and genuinely helpful. These folks are truly genuine.

The technician provided quality service above and beyond what was expected. He was also courteous, knowledgeable, and professional. I would recommend Alpha Plumbing and Sewer LLC to others based on the service that I received. Please share this review with the tech.

I am totally impressed with this service. They've made so easy and convenient to submit a claim. The response time is incredible. I processed two claims today and they are being processed at this very moment. CHW has my highest recommendation. I will refer them all of my friends and family.

The guy who came to fix my garage was very knowledgeable and fast. He analyze and found the problem right away. He had to search and purchase the same Garage Opener I had for the other garage he repaired over 3 years ago. It took him very little time to install.

I have had CHW for 6 years and they have been so easy to work with and their technicians (especially for LG appliances) are great! My LG Gas Oven temp was not registering the same as the digital readout temp. He adjusted the temp and then showed me how to do it myself!

Last week, I submitted a claim that my furnace didn't turn on. They sent me a technician. They received a report from him then they denied the work, the reason was a lack of maintenance and a dusty electrical board. Then I called my AC company, they always maintain my units and fixed the problem in less than 30 minutes, but I paid from my own pocket after CHW found a reason to deny the work, all it was a loose wires and refused to credit me back the money I paid. Sorry but they are the biggest scams.

I enjoyed talking with Chris. Very nice and helpful to all of my questions. It’s nice to talk to real honest people about what they are selling. Keep up the good work. Thanks Chris ** for keeping it real!!!! Chris was knowledgeable on what he was selling for my home warranty. This is what we more people to just be upfront and honest.

Tracie ** was very helpful and good salesperson! This was the best price for the most coverage that I found out on the market. Good start - hope the warranty is as good as the salesperson... I like that I can cancel if not satisfied and that there is price protection when I renew eventually.

I like Choice Warranty because they are very understandable and loyal to their customers. My case was difficult. My refrigerator stopped cooling because of the compressor and warranty offered me a help to buy a new one. The first thing my case was declined, but next day I was able to contact my case manager, and she was very nice polite and very understanding. Totally recommended to my friend.

Everything went well, gave a good detailed explanation for all the questions I had. Also was very patient when conducting the business, considering my side of the delays in transaction. The deal I got was like a good option, including the current promotions they have going.

Choice saved the day once again. I discovered a water leak under my kitchen sink last week. I couldn’t tell exactly where it was coming from. I filed a claim requesting plumbing service. The plumber came within 48 hours. He determined that the garbage disposal needed to be replaced. He installed a brand new garbage disposal quickly and efficiently. I only paid the normal service fee.

Horrible. We had our AC unit stop working and Choice home warranty refused all repairs due to some dirt in the bottom of the ac unit. They claimed I did not maintain the unit (false outside filters cleaned twice a year). Their photo evidence even showed mild dust on the floor of the unit but surrounding filter was clean. After many calls going back and forth I decided to cancel my account. Was told to send an email, I did... got charged again.... then was told to call... so I called to cancel.... then was charged again..... Called a 3rd time and was given another number to call. Was on hold for 2 hours before the call was disconnected. I am on hold again with this number and ext to get this resolved as I was charged a 4th time since my original cancel request. This place is shady as hell, will never use them again, avoid the headache and the scam and don't get involved with choice home warranty

Our garage door opener quit working. I went online to submit the claim, which is a very simple process. Within couple hours, I had an email with the company contact and service appointment for next business day. The serviceman came in the specified time and started the repair. It was a pleasant experience to work with Choice Home Warranty simply because of the quick response and the ease of the process.

Unable to file a claim online I called Choice Home's contact telephone number and provided the information to start a claim and as soon as I get off the phone with them I received a phone call from a customer service person to start a claim and to set up an appointment to have my heating system checked out. I was told that a local technician would be in contact with me later today and will be able to take a look at the system. So far very happy with the response that I have received from the company.

I was sent a company to work on my issue with the garage door. They were expedited efficiency. Work professionally fast and resolved the issue in no time. Thanks Choice Warranty. The company was Garage R US. I highly recommend them. Excellent company. Thanks again.

Very poor service. This customer called for service October 22, 2025. Waited for service. Close to a month with no action to resolve problem with. No technicians found in our area. So to say 24/7 service is a false advertising in my case. I REQUEST MY TOTAL AMOUNT PAID FOR THE false No services be REFUNDED.

Claims Dept hot garbage. AC unit froze over, made a claim, paid the HVAC $85 assuming this would cover the rest as stated in the contract…not at all. Get some generic email from Choice stating the AC unit issue doesn’t show signs of normal wear and tear. What? It’s an outdoor unit. Has a grill protecting a fan and covers over the other electrical components.. Again if this doesn’t meet the home warranty nothing will. My advice cancel and save your $$$. What a Scam-

I really like CHOICE home warranty. I was with another company for many years and they weren’t as responsive and they kept raising their prices. I’ve been with CHOICE now at least I feel two years and if ever they send out a service rep and if there was a problem, it got resolved, but very few to even mention. I would recommend CHOICE Warranty home service to anyone.

They got right to the matter. They exuded an aura of confidence in their work. One worked while the other took notes. When they were done analyzing the problems they give me an explanation of their next steps and when I should expect to receive communication from CHW.

Thank you Choice Home Warranty for sending a plumbing technician out to my home yesterday. To fix stopped up toilet. The technician was friendly. Didn't take him no more than 5 to 10 minutes to unstop the toilet that was filling up with water. Had issues with it since the month of March with low water pressure; very low filling up with water. After flushing I can still hear noise from toilet. He also replaced water pump inside toilet. The technician did a great job. Thank you.

The technician was great but the scheduling was horrible. I was scheduled and rescheduled twice which interrupted my day 3 times. The company that scheduled and rescheduled was very limited to customer service and I think they might want to improve. The technician was thorough and very kind.

We’ve had Choice Home Warranty for about a year now, and it’s been a solid investment. When our dishwasher broke, they covered most of the repair, and the technician they sent out was courteous and professional. There was a small delay in authorization, which was a little annoying, but they eventually made it right. The monthly cost is manageable, and I feel like having the plan gives us peace of mind. Would definitely recommend it — especially if you don’t want surprise repair bills.

We have had an issue with a new toilet backing up over the past few months. Choice Warranty sent the first tech out who said that he had fixed the issue by snaking the plumbing. However, it re-occurred five weeks later. The second plumbing company had a longer rooter and felt that the issue was resolved. Then three weeks later the same company returned and also felt the issue had been resolved. Now we learn that there's an issue with the main valve within the community and will try the water company next. As far as the warranty and fixing the plumbing issue, both companies were prompt in making an appointment and their workers felt the issue was resolved.... All techs have been most courteous and respectful.

I have been a CHW client for about 8 years now. It used to be, that I couldn't say enough good things about them, but the last few months have been a different story. It recently took them 5 weeks to get a technician for my claim. I really liked the technician they sent, and he did a wonderful job. However, I just found out they took him off their technician list, after he complained about them not paying him in a reasonable amount of time. They said their reasoning was because his prices were too high. I don't think so. Since CHW was bought out by another company, their service has deteriorating. I hope they can improve this or I will be looking for another home warranty company.

Choice Warranty is great, would have given 5 Stars. Customer Service Representative 5, Tech 5 after submitting claim 5. Less one star due to delivery Time (replacing my refrigerator 5 but 20 to 30 days to receive it? WHY so long?) Yes I would recommend, but replacement time May be a minute??

This company is the worst home warranty ever. They take the claim even if they know they don't cover it, to collect the service fee and then want you to pay for the claim. They try to make you pay for the repair to the vendor. They are rude and don't cover anything, I was promised that everything was going to be cover with the Gold plan, and I paid more than $2500.00 for 5 years of service, but they don't cover anything and when you get a claim manager to help you to resolve the case, they are sharp and rude. Worst customer service ever. This company is a complete rip off.

Dealing with Choice Home Warranty has probably been the worst experience I have ever had with a company in my life. All they do is take your money and lie. They send out horrible technicians, they have horrible customer service, they take weeks to get out to you after submitting a claim, the entire company is a joke and I do not understand how they are still in business. They don’t pay for anything to be fixed and dispute everything. You are paying them money for no reason.

This was the second time I use the service company to perform the per repairs. I was able to get an appointment within two weeks and the same technician which is always helpful. He did a masterful job. Fixed the dryer 100%. If I have another problem I like to use the same c company. They have more than one tech which is always nice to get your repairs done on time. I've used other service companies to Joyce in the past and it's been more or less a one-man band and it took forever to get the service call completed.

We are new to Choice Home Warranty. The service we received from our service professional was helpful, expedient and efficient. The service contractor that was dispatched for our repair provided very good service and was on time to our appointments.

Abdell was very professional and was able to diagnose the problems and took care of them without incident. He was thorough in explaining what happened and what we should do next. When the replacement fan he was prompt in rescheduling to install it and accomplished the task without incident.

My HVAC technician found a problem with the heat exchanger and said it was leaking carbon monoxide. I contacted CHW and filed a claim. The sent out a technician the very next day who found no problem with my heat exchanger. I then contacted CHW for a second opinion. Had to provide photos from my technician that showed a carbon monoxide ready of 15 ppm and what appeared to be a hole in the heat exchanger, but the picture wasn't clear. When the 2nd technician that CHW sent out found no problems with my unit, I contacted my HVAC company again, who sent out a senior technician with better equipment. That senior technician found no problems with my unit, and said that the other technician would need to get better equipment. I appreciate CHW working with me to resolve what would be a serious problem if true.

The problem with Choice is that the A.I. they use doesn't seem to find anyone in my area to make a service call and do the work with CHOICE. But I can call and get the work done the same day if I pay for it myself. What's the use in getting a Home Warranty if no one will do the work? For the $75.00 it cost to get the work done using Choice I could do the replacement myself and it would be cheaper and quicker then the service call.

This was the worst company I ever had the experience of being ripped off by. I had a 3 year contract. 1st call burner on stove needed some work besides just the element. A month later my tenant said it wasn't working right . I called back. Spent 65 $. They denied the claim because someone repaired it poorly. I called back and told them that was their ** not my doing. Finally after review they told me to get a new stove and gave 390$ for a new one that cost 800 for the least expensive. Next the well. Sent someone for 65$. It had air in the lines. They said it was fixed. I said no. Once again I lost. 2 years later still spits. Next other well brakes. 65$. Repair denied ..Next fridges said on both wear and tear (their favorite phrase). Denied both. They had a small tear in the gaskets.

Choice consistently has exclusions that allow them to deny claims. It has been a big waste of money and based on this experience, we tell everyone not to get a home warranty. The technician they sent was wonderful, and we will continue to use that company independent of Choice Warranty.

Knowledgeable, polite, professional, efficient. I would use this company and Kevin the repairman again. I am waiting now for Choice Home Warranty to ok the repairs. I hope it doesn’t take another week to get the paperwork done so he can come back and fix my dishwasher.

This is my 3rd time using my warranty since I signed up. My hot water heater went up and it took to long to get someone to be assigned and to look at it. I've been with hot water for about 5 days now. Then my claim wasn't fully approved. It was approved to replace the part, but not to flush the tank which the service company feels it is needed after the part is replaced. I think It might be the time to start looking for another company. I had referred this company to people but now I won't.

The repairman seemed to know what he was doing. The furnace was running at the time so he was hard to find something wrong with it. However, he noticed that there was a little leakage on a circuit board. He said he would try to see if he could order it for me and that they would send it to my house. I don’t want this case closed out until the new circuit board is replaced. I don’t want to have to pay an additional $100 service call.

My problem was minor, a burnt out grill in my stove. The service person was attentive, articulate, well presented, and very satisfactory. We are waiting for the piece to come, when he will insert it. Given the response, speed and attention, I am very happy with my Choice warranty, particularly, since to my rall, I have never used it.

My refrigerator/freezer had quite cooling. The tech came out on time and diagnosed it quickly. The refrigerator's compressor was completely shot. Choice chose to give us funds to buy a new refrigerator rather than fix a 20 year old one. We were given the amount it would have cost to repair the unit. It won't buy a new refrigerator like the one we had but it will be helpful in securing a refrigerator we like. I gave 4 stars for the amount provided-not the technician. He did his job.

I have had multiple experiences with Alma's Appliance technicians over several years and never had any difficulty until this time. For some reason, there were communication problems from the beginning, starting with an incorrect phone number for me. Also, I was having trouble reaching them to find out the status of my call. I left messages when I could, but did not receive calls back. When the technicians finally arrived, I had difficulty communicating with them because neither of them spoke English, and my Spanish was not good enough to explain what I needed to say. They were very polite and did their best; I just wanted to be more specific in my complaint. They will return Monday morning because they were not able to complete the service on Friday afternoon after the scheduling mix-up.

Fortunately for me I've only had to use my warranty once so far. It saved me about $400.00. The technician they sent was knowledgeable and completed the work in minimal time. I scheduled the work online and got an appointment within a few days. The only real draw back was he had to order the parts which took 3 days to come in and another couple of days for them to be installed in the washer. I didn't expect him to carry every part for every make and model on his truck so I was okay with this. As I'm not the most mechanical person in the world and don't have the most tools in the world I tend to make a problem worse and spend more money to have someone that knows what they're doing to come fix it anyway.

Furnace not working. Big name HVAC company came out, diagnosed the problem and said I needed a new furnace. CHW sent a technician who diagnosed the problem as a mis-wired thermostat, corrected the problem and the furnace works fine. Saved me big bucks.

Had a problem with plumbing...2 water faucets for washer were "stuck." Really nice and very experienced plumber came out and promptly replaced both faucets. Did work quickly, very well, and with a great smile! He's the best! In the future he's welcome anytime.

Choice Home Warranty's customer service is very good. A friend of mine uses them and his reference was enough for me to sign up. When I had a claim, they were very proactive, answered my questions, and got me serviced relatively fast. And I was very happy with the response.

My last interaction with Choice was not very positive. I had to have a chandelier replaced because it seemed unsafe. I wanted to update it. So I went through their approval process and they dispatched somebody. The person came over and charged me $75 just to look at it. He said he'd be back the next day with a ladder because the first visit was just to get an understanding of the job. Then he reported that it was functional, which I didn't dispute. I said, “It's functional, but I think it was built with the house in 1998. Doesn't look safe, doesn't feel safe. So, I would like to have that changed.”

Choice Home Warranty is not giving me good customer service. They owe me $175. It was for a replacement of the heating element in my dryer. It's been exactly 30 days today since I submitted the claim and it was approved, but they did not acknowledge when they were gonna send the money. It was supposed to have been paid within 30 days according to their contract.

I like that Choice is fairly responsive. I had a guy came out for my dishwasher. It's got a little blinking light on it that I can't seem to make go away. It was there when the guy left and it's still there. I've tried to press all the buttons and open it and close it and I pull through again but it's still blinking. He fixed something, but he didn't fix that. So he didn’t fix it completely.

I've had Choice Home Warranty for six years. They are much more affordable. They're good with repairs. However, they are difficult when it comes to replacement. Communication could be better.

I had spoken with Choice on an earlier date in reference to joining them. At the time, I had another home warranty that I was certainly not pleased with. So, I dropped them and went with Choice and as of this time, I am thoroughly impressed with Choice. I like them. I recently put in a plumbing claim. Our kitchen sink was leaking. I called Choice and told them that I had the problem. Within two days, I had someone out here to repair it. There was an $85 surcharge. They got everything fixed and it's working great.

I just filed a claim to Choice Home Warranty because my toilet was leaking and there was a crack in it. They said it wasn't covered. I've had Choice Home Warranty for five years, and every time they have an increase, I say, "Nope, not doing it." So, it works out.

It was a family member who put me in a chokehold to get me to take Choice Home Warranty because they were getting a discount. It was like a, "Reach out to your network and we'll give you a sweet deal." It's a nice gesture. I didn't use it my first year. I feel like I lost money. But I've used it twice this year. They're good. I'm happy with the service. It has the potential of saving you a lot of money to have that coverage. They cover a lot and they provide decent service. You're not completely getting raked over the coals by a contractor. However, I'm a little fearful. When I call, I don't know who I'm getting. They don't employ the best people.

Choice gave me a fair service but I wanted a better explanation of some of the major benefits, like the roof. One person told me it wasn't covered, then somebody told me it was covered. So it was confusing. I got the problem taken care of, but I still didn't understand what was actually covered. Other than that, my first claim was a really easy one. It was a garbage disposal issue and the tech did what he was supposed to do. Then I paid him the fee and there was no problem.

It's relatively quick to submit a claim to Choice. Sometimes I do it online, and sometimes with a representative. But it's easier to do online. Lately, the service done by the technicians has been good. But I had experience before where I was very dissatisfied. Overall, I'm happy with Choice.

I have been sharing with others about having Choice Home Warranty. I've been with them for three years or more and I'm proud of them. The first time I called them, they had to end up replacing the toilet because I had an overflow. The guys came in, looked their job over, saw what was needed, did the job, and left. I watched, so I knew they did the work. They were really professional.

Choice does an excellent job for me and I've been with them for three years now. Whenever I need something done, they take care of it. I'm not from the country, so I got to rely on them. So far, they fixed my sink and my generator. I also tell people at my job to deal with Choice. The price for the home warranty is very much worth it.

I am waiting for the representative to arrive and complete the task before I can enter a review. I have yet to hear back as to when I might expect the service to be commenced. The person on the phone was helpful, but my comments about you should address fixing what is wrong with my house and that has not yet been accomplished.

Choice is a better plan than any others that I know of. They have a good price, too. Whenever I have a claim, I file it by phone and they have done everything they said they would. I have them since September and my first claim with them went fine. I had no problems. We made a decision and it was handled. They couldn't fix my washer so they replaced it. But the second claim was not handled too good. I was left with a very dirty bathtub and told that the tech would be back that afternoon. My son came over and said I couldn't wait because it was dangerous. So, he called Roto-Rooter, they came out within 30 minutes, and they took care of the problem.

My air conditioning system went out on the weekend. I called my people that normally service it twice a year, and they came out and they found that the air handler in the attic was leaking fluids, and they couldn't replace it because of state laws that say one couldn't fix and use Freon. It was 105 degrees out for a number of days, and the house was hot. I made a mistake of not opening up a claim to Choice Home Warranty. I had to pay $15,500 out of my pocket. I called Choice the next day and when I explained to somebody, they were downright, “Nope. Sorry. You didn't file a claim. You get nothing.”

I was extremely please with the technician's work. He was very knowledgeable about electrical appliances and I will be recommending him to friends. I am very glad your company has found a local technician that can handle all types of appliances. I am glad I have a heater.

I have not used the dishwasher a lot since it has been fixed but it seems to be working properly. The repairman was very pleasant and helpful. I would use his services again. He spent a great deal of time testing the dishwasher and checking out all possible difficulties.

Choice Home Warranty may be a viable option for those seeking predictable repair costs, but I advise approaching with caution and a clear understanding of the financial terms. Transparency in billing could be improved to enhance customer trust and satisfaction. I canceled my contract with three months remaining for $49.95 per month, as stated on many of their websites, and they only gave me $24.00 for the total three months. Second, be careful of calling in to start a claim. They will take the call and send someone out even if it is not covered by your warranty. Once you pay for the service call then they tell you it is not covered under your warranty.

Technician seemed very good--didn't have to do much work since the washer was determined unrepairable due to part unavailability. This 30 day wait possible for the Lowes' e gift card is totally unacceptable, the email money offer said first it would be quick and convenient, then when I accept, the response says I may wait 30 days for the e gift card. We have already been without the washer 2 weeks--had to wait 10 days for the repair appointment with Whirlpool service. Other plan service from Choice over 3+ years has been good.

The condo that we bought had Choice Home Warranty and we just stayed with it. Submitting a claim, which I normally do online, has been very good. Their contractors have been pre-qualified to do whatever tasks they need to. I know everybody's busy, because I'm a contractor too, but sometimes it takes a little longer than I would like to get things done. I understand supply and demand though. Overall, it's been a great experience so far. I have shared with several people about Choice and recommended that they get it.

First claim after having my warranty for 4 months and it's been a week and I have heard NOTHING from CHW or a contractor. When I called they assured me they were "calling all the local repair shops to find someone and that I would receive an email when they found a technician." I called the same local repair shop that I mentioned to CHW and they said they could have someone out tomorrow. Still waiting on said email..... We will be going back to American Home Shield ASAP, they might be more $ but their customer service is worth it.

Great customer service, they always answer nicely when I call. Great service company, they have always sent very nice and professional staff to help me. I've had issues with my washing machine, dishwasher machine, refrigerator, and they have always fixed it fast.

I had a very disappointing experience with Choice Home Warranty and their contractor, Texas Home Appliance Service. I filed an oven claim on 11 Nov 2025 and was given an 0800–1200 appointment window on 14 Nov 2025. I took the entire day off work, losing $438.48 in wages, and also paid an $85 service call fee upfront.

I had a prior company prior to Choice, and like everything else, their price went up significantly year over year. It went up too much from what I was previously paying, so I decided to shop around. Choice was highly rated and I checked it out. I called, got the rates, and decided to change and go with them instead since they offered a very similar coverage to my last company and their price was cheaper. They also offered monthly payments, while with my prior company, I had to pay at least six months in advance. They wouldn't do a month-to-month. So, that was a nice flexible option that also led me toward going with Choice.

My washer went out. Choice Home Warranty sent a serviceman out, I paid him $100, and they said that they couldn't fix the washer. They said they had let Choice know. Choice left me an email about two days after that, and they said they were gonna give me a replacement money to get the washing machine fixed, but they were gonna give it to me in an e-Lowe's card. They said they were gonna give me $629. I waited for about a week, and I never got anything. So, I called them. They said, "Well, if you notice on there, we have up until 30 days to do that." When I asked why it takes so long, they said they do them in batches. I still haven't received the email from Choice saying what's going on. I guess they're gonna wait until the 30 days.

Choice has been responsive. But whenever I make a claim over the phone, their customer service has been poor. Sometimes the reps don't speak English, which makes it extraordinarily challenging. Despite that, they are prompt in calling me back. They are difficult at times in terms of approving claims and on one occasion, when a claim was denied, I threatened to pull my business from them and I have multiple accounts there. It was only after doing that that I got some kind of affirmative response. All in all, sometimes the service is great and sometimes it's not. Other people have also told me that they've had good experiences and that they at one point had Choice, but they were sort of forced to move it to a competitor.

I have had 3 services so far. All of them showed up for their appointments and knew what they were doing. The techs answered questions and worked efficiently. The techs were worth the $85.00 fee. The warranty saved me from trying to find workman and saved me money.

just one. The company you sent was Pro Price Heating and Cooling LLC, and the technician’s name was Isaiah, they need to be commended for their service. Thank you.

I have been with Choice for about 6 years. I have had a great experience with them over the years. I have only had one claim denied, which I fought, but was unable to change the mind of the counselor I spoke with. Over time, though, my experience has been extremely good. I will stay with Choice for now.

Luckily, the tech (Ian) came on the 12th. He was polite. Not very talkative, but he repaired my washer. I haven't tested it yet, but I'll do that this weekend.

Not happy at all. It took 5 days to get someone here to diagnose issue with burner (temp each night was mid-thirties). Once submitted, I was told it's not covered yet I still had to pay $75. Same issue happened last year when my hot water heater burned up. The hot water heater was covered, but the connections weren't! How ridiculous.

Roberto is the gold standard for service—he was an exceptional service technician! He listened and understood the issue and worked quickly to address the problem. He did everything in his power to ensure that we had a working refrigerator for the upcoming holidays. We give Roberto our highest commendation!

Issue with refrigerator freezer cooling. The technician assigned made 3 visits to attempt to repair the issue. All 3 visits, which I considered was a thorough checkout and dismantling of the refrigerator to identify the issue. First (9/17/25 ) visit diagnosed and replaced a bad cooling fan. Second visit 10/3/25 the cooling fan was still working and the freezer not cooling, the technician added freon. Third visit 11/7/25 the technician added freon again and indicated to me if the refrigerator freezer stops cooling again, there is a major freon leak somewhere in the line and the refrigerator would not be cost effective to repair and recommends replacement and would report this to the Choice Home Warranty (CHW).

I had a new HVAC unit installed in April by EMS Home Services who Choice Warranty (CW) set up for the installation. The process took over a month in the sweltering Texas heat. They did not replace the Trane unit with another Trane and instead sent another model which according to the internet is not as electrically efficient. It was wired incorrectly by the installer and the AC ran for a month before I could get someone out to repair it. I sent in a message to CW and they assigned another company to come out. The other technician said they could do the repair but would cost $250 so I paid him the $75 fee and told CW I wanted to be reimbursed since I wrote on the request for service that it was a problem with the recently installed HVAC. I called CW back and they told me that their system is automatic to assign companies and no one reads the comments. EMS came back out and rewired the unit after a lot of problems and profanity.

Mr. Johnathan who you directed to our home provided knowledgeable and accurate resolve to the heating problem. I am 73 yr. old and I had no heat. I thank Mr. Johnathan and your Office for assisting me to correct the home heating issue. Mr. Johnathan was polite and considerate in my need for home heating.

This was my 1st issue that needed a home warranty claim and it couldn't have been easier. The tech that fixed the issue was fast and professional. Definitely recommend Choice warranty. I'm glad this was easy as I wasn't sure how the process worked.

I can only review the claim and appointment process as I haven't had my service done yet. The online appt process was easy. The feature to choose our own appt timeframe is good; but I don't see where you can add comments as I used to be able to do that. My claim is for GE and they require the service fee payment up front. I don't particularly like paying someone for a service they've yet to provide--I consider that bad business.

Very disappointed in Choice, have a 12-year-old swimming pool pump that stopped working - claim denied. Clearly wear and tear. Runs 7-8 hours each day every day. The person with choice that made this decision needs better understanding of those items they cover with warranty. Have used other warranty companies in the past with no claims denied. I selected Choice but I felt salesperson sold me a bill of goods. Was convinced to enter into a three-year contract and pay upfront! I want to cancel contract and get refund.

Great experience, great service, very prompt and professional! Really appreciate the help. I would recommend this to everyone especially with me being a veteran. Worth the money and the call. Very patient and understanding. Amazing plan and coverage! They cover everything! So simple and quick. I had to ask if it were a scam! 😂

Had an ac unit replaced by this warranty company. Come to find out it wasn't a new unit like it should have been and the technician they sent out didn't know what he was doing and also gave me an used unit that I had only 4 months. Now they don't want to fixed it because I had to take measure into my own hands to call a technician from an AC place to add one thing on the unit. So it would get cold in my house during the heat of the summer for my family. This is a bad warranty company. I will not refer anyone to them.

Dishwasher was not working properly. Notified CHW of the issue. They set up an appointment. The repair company showed up on time and took care of the issue quickly and professionally. 1st time using the warranty and am happy with how it preformed this time. Thank you.

This company full of shit. Take your money. Don't want to fix shit. PLEASE DON'T GO WITH THEM. RIPOFF. They send a tech out for the hvac, he tell me one thing, tell them another, trash, they wasn't trying to fix the problem

Just signed up with Choice Home Warranty. Worked with Chris ** who was very helpful and heard all our needs. Verified coverages and offered several financial plans to bring cost down even more. We have been with a competitor for years and had less rating and cost more.

Prompt, efficient and professional service both the Choice Warranty team as well as Super Duper Pros team. Both teams acted efficiently in finding a resolution to my claim, which in the case of hot water heater is always much appreciated. Thank you for your time and patience.

I had Choice warranty for years. Realizing, my appliances were all new and under warranty, I could simply put the money in a rainy-day fund I decided to cancel. I called Choice and was offered everything not to cancel. I told them my mind was made up, and I wanted to cancel. The agent told me, "Since you were a loyal customer who did not abuse their policy, I will cancel your policy with two months of free extended coverage. This will cover you in the event something happens after your policy ends." After the two months, my account was charged again. I was told, "I should have called back to cancel again." Are we serious? I was supposed to call back to cancel after I called to cancel? I asked for a refund and was told no. I asked for a supervisor and was told no. I asked for a supervisor's name and was told no. Choice stole my money.

Choice Home Warranty agreed for the repair of our furnace by Tristen of Behold HVAC. They were prompt and great in their repair. I appreciate Choice and Behold in their efforts to provide a great service. Choice Home Warranty will reimbursement us for the repair.

Alfredo took his time and was able to trouble shoot our HVAC system that had quit working, even showing up earlier than we thought. This is the 2nd time we have used this company, both times exceeding our expectations. Thank you again for your excellent service

The Water Heater was not working. I contacted Choice warranty and put in a claim. Because I have 4 people in the house. 2 of which are children. The children and needs warm water to bathe in, and warm water to wash clothes in as well. One Vendor answered, 3 weeks later. He rescheduled the weekend before the appointment, for the following weekend. When that day came he then rescheduled again, for the following Wednesday. At this point it was a full Calendar Month, without hot water. So I called the phone number provided, and he told me that Choice Home Warranty, still owed him money and he was going to continue to reschedule until they paid them.

I submitted a service request for a broken garbage disposal, and received a response the next day with a service to come. The day after, that request was withdrawn and a new service provider was assigned. The technician, Manny, from MG Appliance Repair, came the next day. He was extremely nice and efficient. He fixed my problem in a very short period of time! Thank you to both Choice Home Warranty and Manny!

Had plumbing issue and was solved by CHW thru its vendor. Although it took time to get the technician to pick up the job but when it did it was solved well. Warranty service does work and can be a reasonable cost at times, I can say it is good to have service.

Choice Home Warranty is a disappointment. I bought a 6 year plan for a rental property and small claims for a disposal and washing machine were fine. Then last April my AC unit needed to be replaced. Their repairman installed the unit but failed to get a permit as required. I paid almost $3000 over the AC unit replacement to cover costs not covered by the warranty including the permit. Today almost 8 months later still no permit. I sold my unit in August and was given 60 days to secure the permit. Escrow withheld $5000 as security. The repairman has been out twice to make repairs as he failed the permit inspection twice. I am still out $5000, and Choice Home Warranty fails to take any responsibility for their repairman. Totally unprofessional. I did get a 30 extension on the funds held in escrow. Hopefully something will be done by next week. If not litigation will follow. It has been a frustrating 8 months.

Wouldn’t recommend. Had furnace problems. Choice Home Warranty just looks for ways to wiggle out of paying a claim - especially if large item needs replaced. Won’t be renewing contract with them. Technician recommended furnace be replaced. Choice denied claim as said improperly installed. Tech said he doesn’t know how they can even say that

Technician was prompt and helpful. Choice Home Warranty did not live up to their promise to fix or replace the ceiling fans. Technician said the fans were not repairable, but CHW only allowed $70 per fan and said I would have to pay the difference between the $70 and the cost of a new fan, which is about $200 each.

Enjoyed my interaction with Dee. He moved up our diagnostic visit by two days which is helpful. He was straight to the point, knowledgeable, decisive and communicative. He was respectful and kind during all of our conversations. He also communicated the limits of his role in this process.

Clinton from Alpha Appliance Repairs was communicative, professional, and dedicated to resolving the issue with my oven. He explained what the problem was, tried different approaches to resolve the problem, and eventually fixed the problem. I appreciated his efforts and approach.

Technician was friendly. The first thing he asked when he arrived it was whether or not I had a dog because he was afraid of dogs. I have a 20 lbs. 15-year-old dog. This would’ve been nice to know before he arrived. I also could not pay with a credit card. I had to use Venmo. For services like this I prefer to use a credit card if there’s a problem in the future. Paying by Venmo doesn’t give me a paper receipt.

My GE Monogram stopped working. I called Choice Home Warranty and got an electrician out here. It turned out that the problem was the control panel. Choice Home Warranty gave me an an e-credit at Lowe's and unfortunately, it's $5,000 to replace the microwave with a new one. But the e-credit is only $194. So, I'm not really happy about that and at the moment, the claim is not yet complete. Other than that, Choice has been pretty good. I have them for five years and their claims process is pretty simple. But I don't want to pay $5,000 for the microwave. I originally said I wanted to replace it, but I found out later the price to replace it was a little exorbitant. Also, I didn't know ahead of time that what I was going to be getting was an electronic credit.