Choice Home Warranty Reviews

I had to put in a claim with my warranty company. I called on the 1st. It was approved on the 3rd the company has ordered everything and it will be installed on the 7th with minimal amount out of pocket costs. 1st Choice Plumbing was very professional. They were here the day after I called in the claim. The water heater was flooding my garage and they were a tremendous amount of help.

I bought my first home 4 years ago and elected Choice Warranty. I was told they’re dependable & reliable. They have supported me and my home without fail. The service providers have been honest hard workers seeing the problem through. This my forever home and believe choice will be my forever warranty. I would recommend them without reservation!

The technician was polite, clean and arrived within the time frame given. He was able to find and correct the problem within half an hour and didn’t leave until he was sure the machine was working properly. The technician’s English was sometimes not easy to understand but he was trying very hard to be clear. He just needs more practice.

I'm very satisfied with the service of choice Home Warranty. CHW are very fast in assigning a technician. Waiting time for the technician is three days. He added Freon to the system. Also check for leaks. He did not find any leak at all. Right now, the air conditioner is working good. Thanks CHW.

The kitchen sink had a slow drip and the whole area was soaking wet. Call Choice Home Warranty and the service rep had my info and immediately called for repair of my dripping sink. Very happy with their service. We have use this Home Warranty for both of our homes and had great service.

I’m highly disappointed with the fact that my policy does not cover my repair. I was told that my contract does not cover repairs that still have some manufacturer warranty. My Freon was leaking in my air conditioning and the air conditioner. Service guy checked and the manufacturer will send the part. The repair cost me $675 and the company. WARRANTY is not willing to pay one penny of it.

Our garbage disposal stopped working. I went online and filed a claim. The issue was assigned to a vendor within a day and the issue was resolved within a couple of days. Quick and efficient, like it should be.

Yes, this company was my own finding. The owner Jose was great communication with us and came within one day of calling his company. He also said he would submit pictures of the issue and send over an invoice of all work needing done on our heating unit. Was Eagle Heating and Air in Fallon, NV.

The company that came out to fix the garage door was prompt and friendly. They knew what they were doing when they had to rewire the system from the mess that the previous owner had left. Would recommend them highly, they stay until the job is done. They even called ahead of time to verify the correct time for them to show up.

The young man that came out said they didn’t make those anymore and would have to go thru my tiled shower in bathroom that backs up to one in need. I didn’t like that idea and called someone else and lo and behold he fixed the old one, no tile needed cut, thank goodness. It only needed new internal apparatus, can’t remember what it’s called but still made.

Extremely helpful, took the time to explain everything about the plan I have. I haven’t had to use the services yet, but he assured me that if anything happened that I would have no problem when you get the proper service I need to get my home or my appliances repair. He also recommended the roof optional plan, which I thought was a great plan to have since my roof is not that old. I am definitely going to recommend them to my friends and family.

I wish I had reviewed the complaints and procedures before purchasing a plan from Choice Home Warranty. I purchased a plan in March of 2021. It was supposed to cover 4 years, plus an additional 4 months for immediate purchase. My purchase coincided with my income taxes (which also coincides with my yearly insurance reviews). Thus, in my mind, at income tax time of the following year, the coverage had lapsed. I had completely forgotten that I had purchased a multi-year plan at that point. If there had been email traffic reminding me of my coverage or promoting referrals to increase or extend my service, the fact that I had coverage would have been at the top of my mind. Time passes on.

Response to claim was fast and resulted in a replacement of the broken item that was covered. I wish they would have given me the option to add funds to the cost of the item so I would have gotten a better one. In any case they did solve my problem. Happy to be their customer.

Filipe ** was a great representative and gave me additional savings. The VIP package made sense once broken down to only $36.50 per month. Other companies have been quoting at $75-$90.00 per month. Very thorough and had a great personality. Polite and kind. I would and will recommend him and Choice Warranty to our friends. Thank you!

This is already my 4th year with Choice Home Warranty. I placed a claim online on their website which is a really easy process. It was taken care of very fast and I was informed daily about the progress. I was very satisfied with Choice Home Warranty and recommend them.

Technician was very professional and repairs completed in a very professional manner. Only issue I have is the length of time it took form filing claim to repair date. Think it's very unfair to have consumer to have to wait such a long period. Course, this was better than last time when technician did not show for scheduled appointment.

The company came out to my house. I was at an event, but my son and his wife were present. The company required an $85 payment to begin. We had to reschedule because I was unaware I had to leave a payment. We have rescheduled another visit. They have been pleasant to converse with and they are to return tomorrow, between 11am and 3pm.

They gave me a great deal and I am very pleased with it. Everything is covered and I don’t have to worry anymore. The agent was very friendly and professional, as well as helpful. It took only about 20 minutes to get everything set up and going, Thank you CHW.

My coverage has paid for my hot water tank to be replaced. I paid the $100 deductible. I called Choice today and they said I had to pay a $471 charge for connection to the new hot water tank. The plumber informed me that it’s 2 wires and 2 water connections. Nothing else is needed. He has not asked for any additional charges. Choice is not able to explain why they are charging me for something that hasn’t been installed yet. It has escalated to another party. I understand it doesn’t cover consequential damage also but my bamboo floors in my formal living room and kitchen are warped from the water leak of the tank. Do I include you in the suit as well?

Appointment was between 8-11am, didn’t come until 12:30 and had to call them for that to happen. I should get defunded my $85. I took off a half day at work and late getting back at 1:45 to work. This is my first with Choice Home Warranty, I hope it better than this. Thank you

My technician was very good, did a quick job and fixed the problem. He was polite and professional. Scheduling could have been faster, as the a/c system not working here in Texas can be a problem even when it is not that hot because of the sun. Excellent worker though.

I am so blessed that I have joined Choice Warranty. I had a need, I called and they already are taking care of it and sending me someone to the house. First class customer service. I will be glad to get back to you once the gentleman is here and the quality of work that he did because I live in a small town where I don't have a lot of help. By calling choice Warranty I have the peace of knowing that this will be taking care of. First class customer service

The person I spoke to was very Professional and kind. Was willing to answer all my questions. He was very knowledgeable. Explained what was covered in the plain. Let me know when I could start using the plan. The associate had explained to me about all three plans and how much a month I would be paying.

I just submitted a third attempt to fix same issue. The previous two attempts temporarily fixed the fridge claims. However, the App forced me to pay the service fee to create a new claim. I do not think that is fair approach from the customer standpoint knowing this service was already paid during the first service and the issue was not fixed.

The only thing I wish is that instead of providing an e-gift card for a specific store they can just provide a check so I can go to any store. Other than that everything the techs processed my claim quickly, I was able to contact the company for them to come sooner.

Bathtub water was running and we couldn't shut it off. We were concerned about the water bill adding up. Green Plumbing was scheduled four days out, but upon request understood the urgency and came the next day. Good to have contractors who care about more than just themselves! Thank you Choice for keeping them on your list.

I have been using Choice Home Warranty on my property for a few years and only have positive feedback. I needed to add another property too. I called back in today. Johnny took the time to explain all my options and we found a coverage plan that met my needs. I am very satisfied with the service I received and would definitely recommend Choice Home Warranty in the future.

The technician came and assessed why my freezer wasn’t functioning properly and informed me of the parts that need to be replaced and stated he would return in 5-7 days to replace the non functioning parts. I am now waiting for the next appointment to finish the repairs on my freezer.

She was on time, very polite and she was going to make sure she had my stove working pretty good until the main parts come in. She explained everything that she did told me she had to order parts to finish it, but that she did get it fixed until the parts come in.

Guy showed up and repaired the situation. Gave tips to how I can prevent this from happening again. I would recommend this service company. The communication was great and they were even able to move us up on the schedule.

I just purchased a great contract for 3 years with Choice. Very good customer service and they are one of the best. They take care of military Veterans and Elderly folks! Appreciate the assist and taking the headache of doing all the work away! I definitely made a good choice and purchase with a great discount!

Choice Home Warranty was very prompt in contacting a company to fix my problem. Charlie from Drain-Busters Plumbing came out. He was very friendly and thorough fixing my water leak. I would recommend Choice Home Warranty and Drain-Busters Plumbing to fix any plumbing needs you may have at your house.

I have worked with other home warranty companies and they do not even compare to Choice. I had a plumbing problem in which I submitted an on-line claim and Choice followed thru by finding a plumber to do the work required within a couple days. Because I live in a somewhat remote area, Choice had to work hard to find a technician. The plumbing company responded within a day and the tech came within a day and completed the work. Thanks to Choice Home Warranty.

Very professional, respectful and quick...Very nice gentleman with a great spirit,😊 Ryan took the time to explain what the problem was and showed me what not to do so I wouldn't have this problem again. He also arrived on time, clean and neat. He turned an aggravating situation to a pleasant experience...Please let him know how much I appreciated his thoroughness and kindness....

I recently placed two claims with Choice Home Warranty. This was my first experience filing a claim. To my surprise they sent out a professional, courteous, knowledgeable service person each time immediately and immediately my appliances were repaired. I am so impressed and so happy that I chose Choice home warranty and I would highly recommend them to anyone who was requiring on purchasing a home warranty.🙌🌟🌟🌟🌟🌟❤️

This is my first experience filing a claim, so it is very hard to rate this experience. I will be in a better position to rate the claim process, customer service, time to promptness, etc., later. I'm hoping for a quick and smooth process with the technicians and Choice Home Warranty Customer Service.

This was not like the first guy you sent. He knew what to do and fixed the problem. Took time to explain the problem and why it wasn’t freezing. Very professional. The first guy pushed some buttons and said that was it. Had no idea what to do. Said to call if problem continued. Called 4 times no returns.

Claim experience is straightforward and have always been able to get a repair technician scheduled in a timely fashion. I was worried approvals might be difficult but everything has gone smoothly and the repairs have solved our problem each time. The online portal for claim submission is easy to use as well.

The husband-and-wife techs that fixed my garage door were far superior to most such mechanics I have encountered. They were kind, patient, professional, clean, courteous, and extremely efficient! They checked and rechecked everything, taking the time to do the job correctly the first time. I also appreciated their honesty and intelligence. Thanks!

One morning we started the machine noticed a large amount of water on the floor, like if the water was not directed toward the outside pipe. After 48 hours the repairman showed and find out that indeed the water was not evacuated properly. He was extremely capable and helpful, including his dialog with my wife.,

I am extremely dissatisfied with my experience with Choice Warranty and would give them a 0 out of 10 if I could. On Thursday, March 27th, I called to report that my refrigerator was no longer working. I received an email on the evening of March 28th informing me that a technician appointment was scheduled for Wednesday, April 2nd. The lack of urgency from Choice Warranty regarding my situation was appalling, especially considering the significant amount of food ($$$) that was wasted while waiting for a technician to arrive.

Choice responded in one day with a vendor to fix my toilet. The plumber arrived within the appointment window and promptly fixed my toilet. Great job Kevin from All Pro Plumbing! Keep up the good work! I will recommend All Pro Plumbing to others who need your service. Hopefully you will be assigned to me next time.

To Whom It May Concern: I typically do not answer calls that I don’t recognize. Brandon was so good with his articulation, listening, and customer skills. You should be extremely proud of him as a representative for your company. He deserves a pay raise, and recognition for his exemplary customer expertise!! It has been a pleasure connecting with your company and I look forward to enjoying having peace of mind, knowing if something happens, we’re covered!! Again, thank you for such a pleasant experience!! I appreciate the discount of 1 month free if paid yearly, but the added discounted rate for signing up today! Mrs. **

The gentlemen came out and repaired my toilet. I am very happy with the job which he done. I would recommend him to anyone who needs plumbing work done. He is very professional and polite. He called me when he was on his way to my home so I knew when to was due to arrive.

The technician was professional and efficient. I am happy with the service he performed. He was timely with his arrival, and I am satisfied with the amount of time he spent completing the service. However, I am very dissatisfied with the amount of time that all of my service requests have taken to facilitate.

Was not getting enough heat or air down in the basement off of the system. Even had the original installer come by who said I needed a mini split system for about $10,000. The individual who came by from Precision Air Filter it was a problem with the fan settings and he reset the fans and everything seems to be working now. I'll know more the next day or two.

Choice is a rip off. They say when you sign up they will repair or replace however every time there is something additional that they don’t cover. The copay has gone up. Our technician was great but the warranty company is horrible. I will be switching companies hopefully and finding one that actually does what they say they're going to do.

I'm pretty disappointed with Choice at the moment. It took them 10 days to send a technician for my HVAC system, and even then, they couldn’t fix it. The technician had to travel over 60 miles because local HVAC companies apparently refuse to work with Choice. When I finally found my own technician, he told me he doesn’t work with them either. Additionally, the technician Choice sent never provided the repair estimates as promised.

Each time I have used the Choice warranty service they have assigned excellent repairmen to help me with the issues in my home. I am very satisfied. As a senior citizen it is a comfort to know that there is someone to call when I have repair needs. Also, the online portal is very user friendly friendly

I had an issue with my ice maker receptacle on the freezer door. Severe icing on the inside disrupting the use. The tech was well dressed and had excellent manners. He was professional, prompt and thorough. He communicated to me concerning scheduling and arrival. The tech took his time to look over the problem, explaining his actions each step in the process of his troubleshooting of the ice maker receptacle.

I am pleased with the response time. Even though it took a few trips and a couple of weeks to get it fixed, the repairman kept us up to date in what the problem was and eventually got it running again (refrigerator). Repair parts was a problem to get a hold of for our Subzero fridge and eventually got the right parts in. Choice came through with claim. 👍

Responded within 24-48 hours as the claim representative stated. Technician my request and provided a earlier appointment due to the nature of the repair. Technician was very kind and responded with the amount of time provided to reach the destination. I absolutely loved the service received. I'm now waiting for the part to be ordered. He explained what needs to be done while waiting on the part to avoid damages to the floor from water. This repair is for a Frigidaire gallery refrigerator.

Overall, the technician completed what was requested; however, instead of replacing a potentially flawed faucet head, he cleaned it out, pushing the true maintenance to a future date that I will have to deal with. I had to clean up after him as he left dirt and black markings on my white cabinets. He did replace the u-hose, which broke during him tightening the screws. This was helpful as it deteriorated over time and with regular use. Something he couldn't address what increasing my water pressure, as he indicated it was mandated by the city. However, I talked with the city, and they said that is incorrect. They are coming to check my pressure and I will need another plumber to come and address this issue which is not corrected.

Overall CHW has been a life saver for us. It’s a huge added peace of mind knowing I can get repairs fixed the next day. It’s paid itself back with what the warranty cost. Without it we would be out 1000s. We’ve had them for 3 years now and will use them in our next home. Only complaint I have is that they advertise 2 months free with renewal but call you and aggressively get you to renew 8 months in so you actually never get to use your full year let alone 2 extra months they advertise.

I have had nothing but good experiences with Choice. They are quick to respond to any questions or issues I have and quickly send a vendor out each time I have filed a claim. They are friendly and courteous when you reach out to them. The vendors that have been sent out are quality and professional. Highly recommend!

Processed my service request online with Choice Warranty. Received a service response same day. The tech arrived as scheduled and did an excellent job. The service tech was very knowledgeable, listened to customer issue, and worked through the issue and was able to resolve the issue during the single service call. Were happy to have our washer back doing what it does best. Job Well Done. Customer is pleased!

CHOICE Home Warranty is a good company. They take care of the claim right away. But, some of the items the company does not cover. I have to pay extra money for it. This time I asked to fix the kitchen sink problems and the technician did a great job and I did not pay for extra money which was good, He said he would send me a receipt for the work he did, but after 24 hours, I still haven't received it.

Rutledge Refrigeration promptly contacted me setting up an appointment. He did a thorough inspection of the air handler and the outside condenser. This was on a Friday afternoon. They quickly sent their recommendations to Choice. Choice responded to me on that Tuesday telling me they denied my whole claim. Rutledge Refrigeration contacted me that day saying they were deeply disappointed that Choice had denied my claim. Rutledge did everything right. I highly recommend them. I cannot, however, say the same thing about Choice. This was one of many claims Choice would not completely cover.

Viktor with V&P was very thorough and got the job done! Our refrigerator is now up and running as it should be. We received text messages on his estimate arrival and are very happy with the repair. Viktor very quickly knew just what the problem was and how to fix it. Thank you to V&P.

Thorough search to fix. Very friendly. Made you feel confident he could fix. Did not make a mess for me to clean up. Had all equipment to fix problem. Was on time and called ahead when on the way. Very professional. Obviously knowledgeable about job. Very personable and put you at ease and took his time to fix the problem.

The technician arrived on time and was very courteous and knowledgeable. He fixed the issues with my dishwasher and answered all my questions. I would highly recommend this technician to anyone needing their dishwasher or any other appliance repaired. Good job Jonathan! Good job Bodwell for hiring Jonathan to represent you. He’s a first class technician and represents your company well. Very pleased with my decision to go with Choice Home Warranty. The companies they work with have been wonderful!.

My first time using CHW since I applied, at first I thought well here we go with another home warranty company, but with CHW I was very surprised at how quickly they got my claim approved and completed, and it was no easy task, but CHW STOOD UP to the Job Description and Expectations. Peace.

I faithfully made monthly payments on the plan only to have my claim denied. Some excuse about a manufacturer’s defect and because of that my appliance could not be repaired or replaced. As a result, I cancelled my contract/plan with Choice Home Warranty. I also will not recommend your company to any of my family or friends. I feel scammed and cheated.

I called Choice Home Warranty about my clogged pipe backing up into the shower and toilets at 7am and at 11 am there was a professional plumber here and it took him 15 minutes to unclog the pipe. I cannot thank Choice Home Warranty enough for getting me the right people to do the job professionally done.

A mechanical part inside of my freezer broke and the claim was denied. I was told that it was physically damaged by me which was not true. I did not “misuse, neglect or abuse” the part for it to get broken. More than likely I will be switching home warranty companies when my current one expires in 3 months. Thanks for the run around!

These 2 techs were so nice, they explained what they were doing and made me feel confident they cared about my situation. They took charge of the situation and I could tell they were professionals and had my best interest. They took good care of me. I was very comfortable with them in my home and their respect that they showed.

In the past, CHW were using free-lance tech. So my wife and I were pleasantly surprised when CHW notified our tech was with S&S Services. He was knowledgeable about Whirlpool products and did a complete system check. The model we have a better one than the newer ones. Seems the pump has outlasted newer ones.

I’ve had Choice for a number of years and they did pay two claims a couple of years ago. But I’m not happy with them for my recent claims. We found some mold in the refrigerator and we thought it was because Coke had leaked.

Setting up the claim and having someone come out to look at the appliance was great. I did it online, and it was easy to navigate. However, the warranty’s definition of replacement and my definition are two different things. When I signed up, I understood that they would either fix it or replace it.

My issue was addressed within hours of submitting my claim, and repaired at my convenience in accordance with my schedule. The contractor was courteous and asked of my concerns in the issue at hand before proceeding with excellent and efficient repairs. I was pleasantly surprised since this was my first time using this service.

I would tell anyone that Choice Home Warranty was excellent. I've only had them come to the house once and the young man who came was excellent. He corrected what I thought was wrong with my appliance and he told me it was in excellent shape and I should keep it. I made the claim on my phone, but I may do it online when I need them the next time.

I call Choice and let them know what product I’m calling about. They usually get someone out pretty quickly. Within a couple of days, someone comes out and services whatever I need. I’ve had a very good experience with their customer service.

I canceled with them for a while and then started again. However, they started doing the same thing. They said, “This is our policy. This is what all home warranties do.” I told them that was a problem because if they raised premiums every 18 months, I’d need to switch to a different carrier. So, what I ended up doing was paying for a longer term as a one-time payment, and that guaranteed me a little better rate and a better co-pay when I have to have work done.

Used the service to send out a Tech for fixing my Ice Maker dispensing problem. Had to order the part. Awaiting return of the Tech to complete the repair. Tech arrived promptly as scheduled. Spent about 30 minutes evaluating what the problem was and then indicated a part was needed to complete the repair.

I would highly recommend Choice Home Warranty. The response times are fast with qualified technicians, timely and pricing. I have been with them for many years. I am sure you will not regret. As long as you are detailed in raising the Claim you are good. Customer service is very good in taking the details and give responses.

I kept getting this phone number in my SPAM folder. So I decided to answer it. It was from CHW. A lady was on the line we talked and then she gave me another person. He was very rude. He told me I was not in the system. Asked me if I had condos or rentals. I told him no. He asked me for my address. I told him let's get this straight. I have filed three previous claims. He hung the phone up and put me on calling waiting. I received an email "Claim Update" stating I would receive an email assigning a case manager. I have been waiting for that email. In my appeal I asked for you to email me and not call me. I get 10-to 12 spam calls daily. I would rather you email me with an update.

Worst warranty company I have experienced, they pick the worst repair companies, it took 1 month to get my washing machine fixed, the company just come out and kept installing parts, did not even diagnose the problem, it even gave an error code, the guy could not figure out the code, then they sent another person out to house, without the part. Choice Home Warranty would not give me any other repair company. What a joke, I switched to ARW.

I submitted a claim with Choice Home Warranty for a problem with our toilet and it has been three days in dispatch status. I guess there is a problem with them obtaining an in network plumber to conduct our simple request. For me at this point, I am not so sure about choice home warranty. We will see how long this problem will take to repair.

You would not fix my A/C leak. The company you sent then talked me into a one year maintenance contract costing me $300 that included fixing my leak, allegedly. You cover my A/C and do not know why you would not fix it, even if it was the seal. I'm angry and disappointed about your company not fixing my A/C leak.

Temperature Solutions was the BEST, I will use his Company from now on. DO NOT send any other Co for my AC problems/repairs. He was GREAT, Kind, Friendly and VERY SMART re: his assignment and did a GREAT job. Thank you. I watched him do the repairs and he explained everything to me as he worked so I could understand what needed to be fixed,.

I filed a claim on my dryer and they said the problem it has is not covered because it’s normal wear and tear. So I am dropping my policy this afternoon, the lady I talked to yesterday was supposed to call me this morning and I have not heard from her so I am gonna cancel Friday.

Replace bathroom fan that has bearing damage. Technician has not returned to finish the job. He only tightened some screws when he was here to hopefully limit vibration. I was told he would follow up with me after talking to Choice but as of today no follow up yet. Problem still exists.

Information given to me made me join. This seemed like a comp that will stand by their reputation. I liked the free month and $75.00 off advertising. Looking forward to doing business with your company if something breaks. Out of all the companies that offer this service I was left to join your company.

The technician called when he was on his way. He was friendly and polite. He replaced the disposal with a new one and cleaned up any mess he made. The technician then wrote a receipt for us as we paid the fee. We have had other Home Warranties, that I would never recommend, but we are really pleased with the service we receive from Choice. Thank You.

I noticed a discolored spot on the ceiling in my shower, I put my finger on it and my finger made a hole. I realized the ceiling was wet. I called Choice to have someone look at it, I requested the UDI Group. I’ve worked with him before and found him to be a highly skilled plumber. Theo came out and within a couple of hours, the leak was fixed and everything was back to normal. I will always request the UDI Group, I know his work and have always been pleased.

My recent service call was for my gas stove. The technician was very prompt and friendly. He was very efficient while working on the repair. We are now waiting on parts to complete the repair. Would recommend Choice to everyone. They provide quality service and quality people. Best service for retired people like me and a good price on a retirement budget.

The AC service was excellent, with all issues resolved within 48 hours. The team was efficient, professional, and ensured everything was working properly. However, one area for improvement would be the option for emergency requests or same-day appointments. This would be especially beneficial for urgent situations where immediate cooling is needed, such as during extreme heat. Offering faster response times for critical cases would enhance customer satisfaction and provide a more reliable service. Overall, the experience was positive, but adding emergency services would make it even better and more convenient for customers facing urgent AC problems.

The guys at Professional Plumbing & Heating were patient, friendly, and knowledgeable. They arrived on time, diagnosed and fixed the issue, and even cleaned up what they could before they left. They did a thorough job & provided tips for how to prevent the problem from reoccurring. I really appreciated their help!

I heard about Choice through a friend of mine. I found it’s more reasonable than other companies. The technician they sent out was good. So far, I’ve had no problems submitting a claim.

Choice sent out OSP plumbing and the technician was amazing. The service was 5 star and would recommend without question. This is the second time they have come out for a plumbing repair and both times they have been amazing. Also the technician was very personable and didn't mind having our big dogs around. Thank you for the service!!!!

My dryer was making a loud noise. I filed a claim, I received an immediate response to let me know it was received. Within in a few hours Speedy Appliances was assigned my claim. The technician was amazing. He actually came a day early, called to let me know his ETA. He was professional and polite. I would recommend Speedy Appliances to all of your customers in this area.

Service was quick and friendly, and my problem was resolved the next day. Service technician was very knowledgeable, friendly, and quick in doing his repairs. He knew what the problem was right away and he had the spare parts with him so he could fix it immediately.

Updated on 04/22/2025: I been with no refrigerator for over 6 months now and was offered $1199.00 for a Lowe's gift card to go pick up and install a new replacement over 20 days ago. This is ridiculous. I called the office many times. Nobody knows the status of the claim or gift card. I went and get my new refrigerator and spend $1900. This place is a joke....

When we called you, your staff got right on it. We received a notice that you were recommending Winston Doors to take care of our garage door opener problem. Winston came out. They told us the garage door needed refurbishing (new heavy duty springs and new components, including a new garage door opener) which were not covered by Choice Home Warranty. We understood that these changes to the project were not covered. The installers from Winston Doors were thorough in their explanation of what needed to be done and we OK’d the project. There were two installers and both were cordial as well as proficient. Thank you Choice for recommending them. We are pleased with the work that they did, and it was completed that day.

Refrigerator FREEZER is not working, your technician came to fix it on March 27. Could not fix the FREZER. Needs a new part. Told me, he will order the part and approximately it takes around 5 days. When he get the part will come back to fix the FREEZER. I am still without FREEZER working. Technician very good and clean. Was impressed with him.

I have had my LG WT7000cw washer over a year and I didn't understand the whole HE water conservation thing. It seemed like my clothes were not getting completely wet on normal wash, so I thought something was wrong. Jaylen came over (on time, by the way) and tested the machine in all the washer options. He patiently explained what each option was to do. So now I know that it's the operator and not the machine that has a screw loose. :)

Have not used yet. Will have to wait till I have a claim then I will have more details. Until then I have no information to share with you guys. Please wait till I have a claim then I will know more about have to rate y'all. I will get back with you when I have a claim.

The service technician arrived on time, explained what was happening with my unit, explained what he had to do and further explained what he was doing, cleaned up the debris and neatly packed away his tools, received his payment and left the premises within one hour max. Very professional! I would recommend WeMo Service Repair to anyone and feel good about it!

While I got somewhat lucky with the minimized damages based on timeframe, I still essentially lost money with them. I had reviewed their policy regarding AC unit coverage which was my main concern living in a desert, while I understand that every policy has its limitations, this one had a lot of excluded parts of the unit. However, these all seemed minimal and not major repairs if needed to do them on my own. After encountering an issue coming into spring, we called for AC repair/diag, they came out and told us it was a leaking service port, which I had serviced in the past 6 months. With how much had ended up leaking, it's impossible to claim it on a brand new port.

Wherever customer service is located way too much background noise. I could hardly hear the person plus it sounded like I was talking to someone in India. He was hard to understand with all the background noise. It sounded like I was talking to someone in the middle of a move theater.. with the sound up very high.

They push you so hard to sign up. Lots of people kept on calling you. When you want to cancel it, they transfer you back and forth to different people. They made it very difficult for you to do so. Very rude customer service people!!! Can’t imagine when you have a claim, how difficult it would be!

I haven't had to use them yet; I just took the policy out. But the gentleman that I spoke with over the phone was very polite, answered all my questions. He said they would send me a copy to my email address and that is fine but I also requested a paper copy to be sent to my home address so I can keep it in my file cabinet and he said yes they could send me a paper copy. I appreciate that very much. The only thing is I asked him why I was not getting a free month and he said I have to pay for the whole year in order to get the free month. I told him then they need to put that in their advertisement on Facebook then because I did not see anywhere in the advertisement where it says you have to pay a whole year in order to get a free month. It just said one month free. So that definitely needs to be changed in your advertisement because that really sounds like false advertisement to me.

Very friendly, professional and knowledgeable! I would highly recommend him and Choice home Warranty. Great experience! He fixed the issue with my ice maker right away and reset everything so that it worked perfectly immediately. I would say he was an expert where KitchenAid products are concerned and probably any appliance. Again, I would highly recommend.

Technician Abdeil was very knowledgeable, he knows his job very well. He was extremely courteous and very pleasant. He listened to my complains with patience and immediately he knew what was wrong with the refrigerator. He promised me it will be fixed, which comforted me. He came to fix it a week later and was just the same courteous, gentle, smiling and so ever confident in what he was doing. He did his job very efficiently. and reassured me. Abdeil was definitely the best tech that we have seen so far. My husband and I are very pleased. When someone comes to fix your valuable appliances, it's not only that they know what they are doing but it is also important that how they present them selves and interact with you. Abdeil scores very high on both the subjects.

Our service tech for the refrigerator was great. We waited less than 24 hours for an appointment. He showed up early and had it fixed in no time. He was very pleasant and neat. A great experience. : )

I called the company for emergency to repair my water pump and the respond was amazing, and they schedule me for the next day and I am very pleased with the service and I have recommend to friends to the company because of good service and responds to customer. Mr. ** plumber was very nice and helpful to the service.

I submitted a claim for repairs 3 days ago without response from a service technician. I understand we can choose our technician. I notified one with no response. One of the reasons we have a home warranty was so we won't have to hassle with doing this yourself and paying out of pocket and wait for reimbursement. We are senior citizens and on a fixed income. Thank you. Hope you can help.

We were happy with the experience. The repair was handled quickly and professionally by a knowledgeable appliance repairman. The claim process through the site was easy to follow and submit. The only drawback was the amount of time it took to get appointment scheduled. We would recommend the service to others.

Technician was prompt and very knowledgeable. Repaired my door problem in a timely manner. He had the needed part to repair my door on his truck. He did a thorough test after the installation to assure the door was working properly. He cleaned up after the installation was complete to my satisfaction.

Buckle up, it’s gonna be a roller coaster. Recently my freezer became inoperable. I requested service via the company's web application on March 18, 2025. On March 19, 2025 I received the email that a CHW technician has been ‘assigned’ to my claim. They provided a service date of March 24, 2025 between 1100 am – 300 pm. Ok, my food in the freezer was already lost, I will wait the SIX days.

Bought this warranty as a precaution. Never thought I would actually need to use this warranty, but my refrigerator stopped working. Something was fried on the mother board. The technician ṣent was very knowledgeable and fixed it in minutes. I had less than a 48 hours down time. Glad I invested in this warranty! Happy Customer!

Prompt good service provided for some of my claims in the past few years. You can also choose your own technicians if they cannot find one for you within some timeframe. It is getting costly now with the inflation. Hope the company can bring down the costs for replacing the AC units.

CHW is better than before. I order service for my pool and it was assigned and resolved very effectively and quickly. This is much better than ever. I only paid the copay and the technician was able to get a resolution of my problem with no more charges. I recommend. CHW anyone with my close eyes. They bring me a peace of mind.

After identifying dryer issue online, I received notice of my service appointment next day. The service technician communicated with me by text and phone ensuring the scheduled appointment time was good. Service technician arrived on time for appointment and immediately fixed the issue. He was pleasant and informative. Overall a great experience. TY.

Technician was professional and came on time. Informed us if problem and plan of action to rectify. Made sure work area was clean prior to leaving. Also important that I was notified prior to arrival. Technician called to let us know he was on his way to address. If needed, will use this company again for sure.

You only rebated us $70 for $300 Celing faN, THUS YOU OWE US $216. A $70 REBATE IS NOT replacement as your advertisement say. In all our other service calls we have been satisfied. Tell me of a store where we can get a $70 5 blade ceiling fan. $70 rebate is a joke, joke joke.

I was very pleased with how quickly I received confirmation of my claim filed and then how soon a technician was engaged to come to my home and evaluate the washing machine problem. And if all that wasn't fast enough, within days I received notice of the claim decision, a positive. What a pleasure not to be jerked around [as I was with a prior warranty company] and to have this claim resolved.

The technician reached out on Friday and completed the work immediately. The email from Choice indicated that the tech would be notifying me on Monday. I was pleased and satisfied. Marvin’s AC is top notch in my book. I would recommend this company because they were very efficient. They were professional, courteous, kind and respectful.

Service is horrible. Hot water to be replaced. Repair man out in for a replacement. Claim was denied for a replacement because a part was cover for the water heater. My water heater doesn’t even have that part. Now I have to file all kinds of appeals to get the water heater replaced. Make you jump through hoops to replace something but don’t have a problem taking my money monthly.

One of our water heaters shorted and the breakers tripped. I called in a claim, and a technician was assigned within 24 hours. He reset the fuse at the heater, and said it would probably trip again, but he needed to try that first. It did, and another technician was assigned by the next day. After his diagnostics. He recommended replacement of the heater, as it would now be a fire hazard, and it was approved the same day. They will now schedule a replacement visit.

The technician was very competent-he was able to troubleshoot the problem and fix it. Very thorough and methodical and detail oriented. He made excellent recommendations on how to maintain the furnace so that it performs well and lasts longer. I would highly recommend this company for all heating and cooling repairs and maintenance.

Fix was quick & easy. Did a great job and explained what he was doing. Very happy with results. Highly recommend this repair company. Would use again if necessary. Time set up for repair was convenience and worked well for us. Explained what he was doing and answered all my questions. Left me satisfied with his knowledge.

Made first three claims to Choice today. Website made it extremely easy to provide claims and to provide detailed information. Claim numbers were assigned immediately and one service appointment was assigned before I left the claim form. Follow-up emails detailing current status of all three claims followed within minutes of submitting claims.

Although all of the Warranty Companies talk a big talk when selling anyone a policy, every salesperson totally lies about the coverage. I went through this with AHS, and now was fed the same lies from the agent from CHOICE! After both of my sisters and I took CHOICE as our home warranty provider, each one of us have gotten the shaft with darn near every high cost products like AC replacement, Refrigerator issues and currently an issue with our pool systems. As to my personal experience, when a company waives a 30 day waiting period because you had 7 years of coverage from a competitor, and the new Warranty provider sends a technician out within a week after the homeowner has their yearly check up on the system and finds an issue don't anyone find it strange that even with the 30 day grace period waived and the warranty company's HVAC tech finds the unit unrepairable that it should have been covered?

We were having to run our clothes through the dryer a couple of times to get them dry. Andrew came out and fixed our problem. He was very thorough and professional. He also explained the proper cycles to use to enable our clothes to dry. I have dried 3 loads; sheets, towels, and daily wear and they all dried beautifully.

Austin was so amazing as a technician, I am so unhappy with my warranty. Will not be renewing probably. There’s like 7 things wrong with my ac and they are only covering 1 and it’s not the important one, costing me over 2000 in repairs. There is always underlying things where they get out of covering. What’s point of having this?

The technician diagnosed the problem as a clogged vent, which was not a problem he could repair. He suggested we contact a plumber. I paid for the service call and will contact Choice to see if the plan covers a plumber. Not happy that I was charged a service fee if the technician was not able to correct the problem.

Dryer was repaired. Service Rep was friendly and knowledgeable. Identified the problem and explained the cause and answered all my question. A professional and rewarding situation. I would recommend this company to anyone who was in need of a repair. It’s great to obtain satisfaction with a service call. Also, the response to my claim was immediate - the same day. 💥💥💥💥

Our tech came out and quickly assessed the issue and identified the correct action for fixing it. Our fix needs a new hot water heater but at least we have as plan and hopefully should get one soon. Then once replaced that should remedy the entire concern. The tech was friendly and explained the whole process which was an added bonus as well.

This is the second time I have used you Guys and your coverage sucks. I’ll be looking for another company shortly once with my stove which cost me 3000 you gave me 700. Next with the lights in fridge and you didn’t cover. Sorry but will be calling you this week to cancel policy **.

On the day of my service repair, the electrician was friendly and professional. He took care of the problem. He took the time to explain the issue I was having and fixed HR problem so that if the issue arose again, I would know what to do. I was relieved the issue was not as complex as I had imagined prior to him arriving.

I would not recommend this company to anybody. I have been with them for 4 years and all I have to say is they have just been taking my money and denying every claim when it comes to repairing. I have had to pay several times to have my HVAC unit repaired for which they said they didn't cover. I come to the conclusion that's it's a waste of money to give to this company!!!

We have been Choice Warranty as my daughter is the one to convince us that we needed coverage that your home insurance does not cover. So I called and signed up right there. As her being the referral, Choice Warranty gave her 1 month no charge + 1 service at no cost. She has used them for about 5 different times. We called them about our refrigerator and they were efficient, got the parts in a timely manner and was done quickly and cleaned up afterwards. I have seen other home warranties and they didn't offer the things Choice Warranty. Plus cost more as well.

The appointment was for 3-8:00. They communicated they were working on a job quite a ways away from where I was but they would be here by 8:00. The technician showed up as promised close to 8:00, did what he had to do and left. I appreciate that although I’m sure it had already been a long day, he still came and took care of my issue.

Exceptionally professional and educational. Outstanding skills. He gave expert information as to when logistics would have a replacement part available to install and have me back in control. He wisely texted me a step-by-step temporary algorithm outlining how to use my washing machine. With new part in hand, his installation prices was most timely.

The technician arrived within the specified time frame, inspected the oven, and quickly diagnosed the issue. The heating element stop working. The process was efficient and professional. Now, we’re just waiting for the part to arrive to complete the repair. So far, the service has been smooth and well-handled.

Chris was very professional. He answered all the questions that I had and even added additional answers to questions I had been thinking. He treated me as an individual and offered me a better deal than what we had previously discussed. I thank you very much Chris. For your foresight in to what I wanted and needed.

Roman was professional and courteous. He appeared very thorough. He kept the area clean and did verify the unit worked before he left. Roman kept us informed throughout the process. He stated that if we experienced any issues to let him know. We were even more impressed that he drove over three hours to check out the dishwasher.

I tried to find out about their plan, cost and options of this home warranty program. The customer service person was very pushy and not listening to me or answering my questions. I told him never mind and hung up the phone. He signed me up on his own and charged my credit card after I said I didn’t want their services.

I spoke with Sean an outstanding representative for your company!!! I explained to him that I couldn't wait for a gift card, and he immediately informed about the personal check to be mailed in my name. It was truly a pleasure doing business with this company and Sean the professional!!!

Because we forgot to get pre-approval, you would not help us with the repair bill. When water is leaking in your house, it should not be the first thing you do - get a pre-approval! Please help us out with this. We found this out after the fact. I realize that it is not the way you like it, but that doesn't change the fact that we still had the issue and need financial help.

I first received an email from Choice on feb 4,0225. And I began researching choice's offering. Along the way I received a few more emails, still not sure what I wanted to do. I continued to research. Then the calls started coming in and if there's no caller id displayed, I would not answer the call. But for some reason I answer the call this morning and I was greeted by a pleasant voice whose name was Mathew. He explained the reason for his call was he saw me online and called. After Mat explaining the home warranty in detail, we discussed cost, terms, what is covered. He did so in a very understanding manner for me to understand. The more Mat talked the more I felt I could trust him. After a short talk with my wife, Cheryl we agreed this is what we could.

Days just to find a vendor and to top it off would not come out until Friday, March 28th. I provided them pictures of my water heater and the engineer assigned said no parts were available and it needed to be replaced.

When they called 4 years back and they said some cost and when I said No, they reduced drastically to 60% off and asked me to take for 3 to 4 years coverage.. They initially said everything will be covered and even if one appliance goes bad you will get this money back, so no loss.. But when I raise any service call they will decline the coverage with some excuse.. 

CHW had a qualified AC technician arrive at my home within 24 hours to address my issue. My Thermostats for one of my AC units were dark yet the breaker was not tripped. The technician completed a thorough analysis of both ac units and through this discovered the issue. Once the issue was identified the technician promptly corrected the issue. Awesome service!

Claim submission was very easy > Action taken very quickly. Tech assigned in few minutes & work done in 4-5 days as parts needed to arrive. Professionally managed. Never had bad experience with CHOICE warranty. Always tried to recommend to friends & relatives. No more comments to write. All is well.

I found a leak I was having in my kitchen sink and called the local plumber and they couldn't get to me until the next day. I kept the tentative appt. and called Choice Warranty because I have an account with them. After they scheduled me for their next available, it wasn't until next week that they could come out and address the problem. I immediately called Choice back and canceled the appointment because of the length of time. The local Plumber was able to come out the same day and take care of it for me! Choice was very understanding!

It usually takes 4 days to get someone to your house. My last claim determined that a control board was need for a less than 2 year old Whirlpool clothes washer. Then, I'm advised the part is on back order. 2 weeks, maybe more. I look the model # up and find the part on Amazon, with free delivery in 2 days. I tried to verify the part # with Whirlpool. Could not reach a customer rep. after two 8-minute holds. Why didn't the company Choice sent out try to find the part like I did?

Disappointing Experience with Temporary Fixes and Lack of Accountability. I’ve been a customer of Choice Warranty for awhile, and I’m extremely frustrated with their service. My fridge started leaking, and after filing a claim, they sent a technician to fix it. However, this was only a temporary fix, and the issue came back shortly after. Now, I’m paying a second technician to repair the same issue because Choice Warranty refuses to take responsibility for providing a permanent solution.

Not happy with the amount I got after they said they couldn’t repair mine. I don’t know where you think I could buy a new one for that amount. Mine was the top of the line. If I knew when my products fail and your replacement money was so low I would check other companies.

Very cordial, professional & patient in explaining everything. Mr ** has serviced my ac in the past & I was thrilled when I heard he accepted assignment. The lady who schedules the jobs could not be more pleasant on the phone & has great knowledge of ac work and of CHW Policies.

What is the sense to have a tracking system, if the arrival time changes every 15 minutes. It defeated the purpose; something can be done to improve their service. Don't give customers a tracking system if it doesn't work.

Lakeside Services Technician David ** was on time for every visit. He was relentless in getting to the source of the problem. He was courteous and professional. It was a good experience. Choice Home Warranty also made this process as easy as it could be. The problem was the heater on the icemaker was not coming on. Replacing the icemaker did not fix the problem so David started looking at the control board and found out the signal was not getting to the heater. Board replaced- problem solved.

My Technician did a wonderful job, I would recommend him to anyone. He knew exactly what he was doing. He was professional and so was the person who help him. I would by all means recommend him to anyone. He was very easy to talk to and very polite. Thank you for your service.

VERY DISAPPOINTED that Choice refused to replace my 3/4hp garage door opener with another 3/4hp, which is the common and correct opener for a double garage door. Instead the installer said that Choice would only pay for the 1/2hp. Which is for a single garage door. The manufacturer of the opener told me that the warranty on the opener that you had installed would be invalid because the 1/2hp opener isn’t compatible with a double garage door. After which I called customer service which was no help at all. This is my second year with Choice and unfortunately probably my last.

Choice Warranty has denied coverage for a necessary service on our heating and AC pump, specifically for the replacement of a fan and motor. The fan detached from the motor, yet the company determined that the issue resulted from “abnormal use” and, therefore, would not be covered under the warranty. When asked for clarification on what constituted abnormal use compared to normal use, Choice was unable to provide a clear explanation. After paying a $75 claim fee, I am now facing $500 in out-of-pocket repair costs, despite having paid $650 for the original warranty. Based on this experience, I cannot recommend their service.

In a recent claim I was extremely disappointed. My appliance, an ice machine, had stopped making ice. CHW sent out a service representative who diagnosed the problem, which was a broken wire in the cutter grid. The claim was assigned to a case manager, who advised that the claim was not covered, because "this does not constitute a normal wear and tear failure." This particular part is part of the mechanical operation of the machine and is subject to wear and tear. In spite of this the case manager could give no other reason for the failure of this part, but insisted that it was covered. It would seem that the company's position is to find any means to deny a claim rather than accept it.

Technician was on time and did an excellent job of taking care of the problem. He did mention that he has problems getting paid from you folks - Please do not do this to those you contract with. I appreciate the work they do and arriving per schedule. I have been using your company for many years, and for many different problems. Each time, pleased with the work and the company that you send. Continue this good work, but also pay these people so they will continue to work for you.

We had an emergency with our septic where it backed up into our house. Choice was in no hurry to help resolve the issue. They were unable to find a company to come out and resolve the issue. I had to find my own company to resolve the issue. Seems like a huge lack of trying to help their customers.

Service was fantastic. Soon as they came in they took off their shoes not to dirty or scratch the floor. They knew exactly what the problem was and took care of it. Very clean and knew what the issue was. They cleaned the filter and drained excess fluid. They did the work clean and fast and did not ask for the $100 till they were done.

Quick and simple phone call for my garage door opener went well. S & M responded in short order. I just need to set up app for them to come. I will fill you in when the job is complete which will be telltale sign. So far I’m completely comfortable with on going procedure. My first claim went well and I’m hopeful that I can say the same for this one.

Why is it after we have a claim my rates go up, I don't think it's right for companies to do this, I have had offers from other companies and they all tell me Choice has multiple lawsuits against them.. Maybe I should check out other warranty companies.

My experience with the claim representative was very positive. She answered all my questions and was very professional. I had a home warranty with another warranty company. You were so much easier to file the claim. I am just hoping the company you send to my house to do the repair is also as professional. I do appreciate your help in this matter.

Malik was the technician who repaired my washer. I found him to be very professional, courteous and above all experienced performing this repair in a timely manner. He provided information on how to use different features on my washer. I highly recommend this technician. As to Choice, sometimes it is difficult to speak with a live person. What happens to a person who does not have a computer?

Choice Home Warranty is very prompt and efficient when filing a claim. You get an immediate response the same day and they are quick on setting up an appointment with the vendors. Love the ease of the entire process. So happy I chose Choice Warranty as my home warranty service. Thank you for your service.

It’s not satisfying that I pay for a service on appliances, but when something goes wrong and it cannot be repaired or fixed I don’t get the a decision based on the brand it was. To me that doesn’t seem fair, I’m paying monthly to get the short end of the stick in the end

So far they are working on it but in the past I've been very satisfied. Everything was done great and I have recommended CHW to my friends and family. They sent the service people out in a matter of minutes. My broke item was fixed. Thank you for your services.

I submitted my claim on March the 9th. I had to call twice for a status. Someone finally was out here on March 25th. They found my microwave unfixable and was to fund me the money to replace it. It says it can take up to 30 days. I had already been without a microwave for 2 weeks and now I have to wait up to 30 days more. Then to top it off the amount they're funding me is less than a new microwave even cost. I do appreciate the gesture however I don't feel 6 weeks is inappropriate time to have this resolved

I had two problems with my dishwasher and also my oven but lady said my oven which had a broken glass door wasn't covered for some reason. We cannot use oven properly because of the broken glass. Please fix my oven? Wife cannot use oven because glass oven glass is badly broken and very dangerous to operate.

Claim was assigned to a vendor that is 40 miles away and only comes to my area when he has several jobs so I had to wait several days for him to get here. He quickly diagnosed the problem and notified CHW. You elected to replace instead of repair the refrigerator and the buyout was 1/3 the cost of a similar refrigerator. A week later I am still waiting for the check.

I am still evaluating the service. Last year when the technician came out, the washer worked correctly for about 4-5 days. I am still testing it to see if it will be the same again this year. If the loads I will do today do not run correctly then I just won't bother calling on this issue again.

CHOICE'S Contractor knew his job and arrived on time. However, Choice only paid for half the job and I had to pay an additional $125 on top of the normal $65 fee. I was told the springs and cable would be covered but the pulleys had to be replaced but CHOICE does not cover the cost. I think CHOICE should be responsible to pay for not only half the job.

On time, provided phone call before appt, very knowledgeable. What do you write with respect to a garbage disposal. He checked it out and found it was not working. There was nothing clogging it up and it was broke. He was dressed very nice and spoke adequately enough to communicate with me. He accepted the check very nicely and provided a welcome receipt.

The Young person that helped with the process of getting my claim started was very helpful and a pleasure to talk to. On the connection of phone call need to buffer all background noise. Because it almost drowns out all info from her to me, and from me to her.

This was an excellent experience. Mike arrived exactly on time. He was polite, knowledgeable and extremely competent in understanding and repairing the problem with my washing machine. He took care not to damage any of the surrounding cabinets. He is highly recommended. Especially pleased after a previous unsatisfactory experience with another repair person.

The water and ice dispenser stopped working. We started a claim, and it was scheduled for several days later. That was fine since it wasn't an emergency. The day of the appointment I was called and told they needed to reschedule. That was another delay of a few days. The repairman did come out and found we needed a part so it remains open at this point. I did find out that he comes from Charlotte which is over 2 hours away so he said they like to schedule based on having a few customer issues. For my current issue it isn't a problem. I'm hoping that if there is a more serious issue, there would be a quick response.

The technician was great. The technician was Very knowledgeable of my AC system and quickly fixed the problem. He showed me and explained the issue and how it would be fixed. With summer approaching I was anxious to get this repair done. I would highly recommend Arktikos AC and Heating.

I call to set up a claim (my first claim). So, Choice Home Warranty set date for plumber but he did not show. So, I call again they rescheduled with the same plumber also she did not show up. In total, this poor warranty company scheduled more than five times but all are no show. So, I canceled the service with this company. Last, I think the Choice Home Warranty provides poor service with poor customer service. So, do your research before become a customer with this unprofessional company.

Jodie came out and showed me the issues, told me what he was going to do. Stayed to verify it was working. He gave me his number in case there was an issue later. I felt comfortable with him in my home. I would recommend them and I tell everyone that they should have Choice Home Warranty. I have had them for 3 years and I have not been disappointed.

Had four claims, three months ago three of the claims the guys came out and claimed they fixed the problem however they did not or the job wasn't done right. Three months later on three of claims I had to claim again and pay a second deductible would be nice to get a refund as the jobs three months ago were not done correctly. The guys who came out this time are more knowledgeable.

The technician arrived when he said he would and called me prior to his arrival. He did a thorough analysis of the problem and made the corrective changes to resolve the issue in a timely manner. He was very professional and easy to relate to. I really appreciated how thorough he was in troubleshooting the issues.

I felt the Case Manager's listening skills were outstanding. We are happy she was able to resolve quickly. The Case Manager showed a sense of Empathy for our situation. I am glad that I made the decision to purchase this product. Choice Home Warranty is the best Home warranty. We have a sense of peace when we go to sleep each night.

I’m very satisfied with Choice Home Warranty just not satisfied with the salesman Ralph ** who I purchased the warranty from. Upon purchasing he informed me that he would get back in touch with me with more information that I was seeking concerning policy. It’s been 3 days later. Haven’t responded to emails or my voice messages. It seems as though once sale is final he flies away like a bird! But thanks to Choice other representatives has stepped up and answer the call.

Our technician arrived at our home on time. He was very knowledgeable about our plumbing issues. He asked us if we had any questions and he answered them all. He told us what we might expect in the future and how to handle any issues if a problem arises. The technician told us not to hesitate to call the office if we have any questions or concerns.

The technician gave a different assessment of the issue as compared to what your case manager said they did. When I asked that we should put the technician on the phone, They declined. Choice did not cover the cost for the HVAC and decline for a second opinion. This was the worst experience for me.

I just used Choice Home Warranty for the first time this week. What an amazing experience! I put a claim in and the next day they had the plumbing company call me. 2 days later my issue was fixed. Would highly recommend. I’ve had other warranty companies that did not provide a good experience.

The service people who have come to our home in the past have always been courteous and fast to fix the issue. They offer information on what the issue has been and how they intend to fix said issue. We changed to choice and have been happy since. Thank you.

I am satisfied with my service. The first time I called in a claim the company that was to do the repairs and I had a miscommunication but it was cleared up and the repairs should be done this week. I appreciate your helpful rep getting this handled for me

The plumber (Joe the plumber) was on time and replaced the leaky pipe. I would recommend him. He was friendly and performed the repair well. He had to remove the leaky main water pipe and replace it. The new one looks good. I would recommend him to fix your plumbing problems.

Survey a little premature. Just got so have no idea how they will hold up to their promises. I can't evaluate their services till the time, with any luck won't happen anytime soon, that I need to call for a covered service. They pushed HARD to get the 6 year policy upfront, insinuating rates will go up significantly at renewal time at end of the year policy.

Filing a claim is easy but getting reimbursed is a nightmare. 3-26-2025 I had a microwave that should be covered by Choice Warranty and if they can't fix it then they replace it. I paid $100 for the visit and they told me they couldn't fix my microwave so they would give me $191 gift card towards a new microwave but went up to $249 which still won't cover the cost of a new microwave I need for the trim kit installed with my microwave. The problem is the retail price towards a microwave with my specs is $459.

Technician was friendly and professional, replaced my garbage disposal with no Hassle, took less than 1 hour, cleaned up his work area, very happy, would have been happier if I could schedule the appointment in 1 or 2 days instead of 5 days.

So when you are called, something important happened that needs resolving, the sooner the better. Not 4 days later. Unacceptable response time. Considering the upfront cost of this warranty, it’s disappointing. I have had other warranty companies before you and so far, this company did not live up to my expectations. No renewal for me that's for sure, not if I go by this experience.👎 That's my overall experience.

They communicated well. My plumbing is old and they fixed it and explained all the issues that I need to be ready to address in the future. I highly recommend them. They unplugged the lines and ran a camera. This enabled me to actually see the cracks and places that will need to be addressed.

Fast, efficient, was impressed cleaned up after completion. Also appointment in one day. Thank you. I have been so disappointed in Choice on service at ** so this was a very nice surprise. They were so bad I finally gave up and bought a new stove. Oven as a separate service from burners. Three burners not working and only one serviced and weeks between service. Shame. I want this young service tech for any of my calls which I hope I never have to call you again.

I had to get my local repairman and send his report to you. The offer you sent to me was not enough for us to come close to buying a new washer. When we complained you sent us a new offer and we accepted that offer. Now you tell us we will have to wait up to 30 days to get our payment, we guess we will wear dirty clothes or have to go to a laundry mat and wash our clothes.

The service person that came out was excellent. I wasn’t real happy with the money that you gave me to replace my microwave, especially when I had a five year warranty and never use it once. I was hoping not to pay more money after what I’ve paid for the insurance..

I still have no hot water. What I have now is lukewarm water. I guess this is not the fault of Choice Home Warranty. It is the fault of the plumber who accepted the job. To whom should I report this? Choice Home Warranty or the plumber who came to my house?

I called on Sunday to get a service appointment for my oven & I was given an appointment for Tuesday afternoon. However, the local service provider called me on Monday & stated there was no technician in my area until later in the week & none of their times (all mornings) were compatible with my schedule. I was told that it was Choices practice to give a 2 day (out) appointment for this company. I had paid upfront, so now I am out of money & still have to way another week to get an appointment compatible with my schedule. If you Choice had checked, I could have made arrangements to change my schedule for Tuesday morning!