Choice Home Warranty Reviews

My husband and I have been going through Choice Home Warranty for 3 years. Our dishwasher stopped working recently and this is the first appliance that needed to be completely replaced. At first we were only offered a Lowe's gift card for $272, which wouldn't even cover the cost of the cheapest dishwasher they carry. I reached out to the company and talked with Sean W. He was amazing, explaining their policies on appliance replacements in a way anyone could understand. He took the time to review our claim and got us a higher amount to cover the whole cost of the dishwasher. I felt very satisfied after our conversation. I would have given Choice a 5 star rating, except for the fact we have to wait 15-30 to get our higher amount gift card. Seems a long time to wait, but it's just my husband and I, so we can handle hand washing a little longer.

Everyone that I spoke with were very professional and thorough to make sure that I understood everything about my new warranty, and they even explained to me about an extended warranty to keep the same amount per year for the next six years. It sounded like a great plan, I just didn't have the cash up front.

Please beware that representatives and service technicians were excellent professionally and knowledgeable. My concern is with the rules and scope of my contract. (1) First and same approved claim was partially satisfied with my paying service fee. (2) Then another service fee for same claim with a different service technician which which I shouldn't have to pay. The first service technician was not notified of the other part of claim.

We had an AC issues and Brown Bear Comfort Air did a great job - he was on time, courteous, and very knowledgeable of the problem we were having. He did a good job explaining and letting me know the issues. I would recommend using them to others. Thank you for all the help.

If I could give Choice Home Warranty no stars I would! I switched from my old home warranty company to Choice Home Warranty and it was the biggest mistake! Their customer service is horrible as well as claim service. You can never speak to someone who speaks English or communicate with someone regarding the status of your claim. Also we sold our home and did not renew our home warranty, representatives from Choice Home Warranty called us 5 times asking if we wished to renew and each time we told them, "No we sold our home." They illegally charged our credit card anyway. Don't only walk away from this company but run!!!!

My experience with Choice Home Warranty was completely ruined by the behavior of the sales rep, Anthony **. From the start, he was extremely aggressive in trying to close the deal. I had him on speaker so my wife could hear the conversation, and she immediately told me not to go through with it solely because of how pushy and overbearing he was. Despite the pressure, I decided to go ahead with the month-to-month plan because it seemed like a fair offer. My card was charged, and I thought that was the end of it—but it wasn’t. Even after the sale was processed, Anthony continued to push a 6-year plan, and when I declined multiple times, he made a demeaning comment suggesting I "didn’t sound like someone in the position" to afford it. Whether he meant it that way or not, it came off as rude and condescending.

So far all issues have been handled effectively and efficiently. We have had issues with our a/c units to the point they have both been replaced - both outside units and inside air handlers... New dishwasher repaired twice (bad circuit boards from manufacturer) and a refrigerator that "died" and was replaced. All techs that have been assigned repairs have been experienced and professional - finding parts have been a minor issue but resolved in a timely manner. Am 76 and retired and could never been able to afford all these repairs in just the last 3 years. Would recommend Choice Home Warranty to all who want a relative stress free policy for home appliances.

We had water under the bins in the fridge and had to manually thaw the refrigerator twice, so we requested service. The repair tech came and found the water was from the filter. We had one so he changed it. But he noticed the doors were not sealing correctly and found that the guide that closes the extra flap on the on the double doors was missing. Choice said it was not covered because it is not normal wear and tear. All we do is open and close them to gain access to the refrigerator. How is that Not normal usage of a refrigerator door.

I never hesitate to call for help. My technician was punctual and very knowledgeable. He was kind and efficient. I’ve always had an amazing experience with Choice Home Warranty no matter the issue. I would definitely recommend them to any who need their help. Gives this elderly widow peace of mind for sure.

Claim was filed. The plumber came out, took all of 30 seconds to say that my water heater didn't have a problem and the claim was denied. It was being turned in as tainted, and in the denial they didn't explain what they wanted me to do next, but thank goodness the plumber did. My problem still exist, so I'm not sure what to do now. There is no communication!

The Electrical Technician was professional, and had seemingly extensive Root Cause Analysis skills, in addition to excellent customer service skills. I would recommend LMT Electric llc for any electrical issues.

My outside compressor went bad, the inside unit, because of age, was not compatible with newer systems. Therefore, I have to pay for the inside unit. This is not a warranty, this is junk. One unit can not work without the other so one could say that is why it is called a system. To slither out of paying for the full system, they are treated as independent appliances. This is poor service and causing me to deal with Florida summer without my A/C. I want my warranty service canceled.

This was my first claim after purchasing my policy. I had three appt for technicians to come to my house about my AC. None of which resulted in an actual tech showing up. After speaking to the third vendor to at least make contact with someone about narrowing a time down. They informed me they had no record of me being in their system and they do not work with choice at all. Growing frustrated I took it upon myself to find a vendor and get them in contact with Choice. The tech came, did his job and the office did their part to inform Choice of the issues. To which Choice almost immediately denied the claim. Saying that the copper wires were not “normal wear and tear“ even though that issues was not being charged to Choice and was not the root cause of the main issue under the house.

Plumber came and explained echo in walls making drip sounds. I appreciate the informed explanation of plumbing issues. Technician was knowledgeable regarding. Easy solution to what I considered big plumbing expense.

Policy #: **. Claim #: **. Customer agent visited as planned and analyzed the issue, ordered parts. Parts were delivered on time and during his next visit, he resolved the issue promptly. The overall experience was very satisfactory. The representative was professional and knowledgeable. I am very happy with the overall service. This was my first claim after buying Choice Home Warranty. I definitely like it and I will be recommending this to my friends.

Service Tech was professional and informative..nice. My husband was home and said he was pleased the the service. A few years ago..we had another guy here to fix washing machine..put a part in that didn't work, we discovered later that day. This guy was great. I only wish that my husband info was on this account. He is retired but I still work. All comments and arrangements come to my email instead of his.

Jimmy arrived on time - a bit before actually, assessed the problem, and was finished with the job in less than 30 minutes. He was very capable, friendly and left the workplace totally clean. Fantastic. I'm happy I purchased this excellent program with Choice. Definitely will recommend to friends and family. Keep up the good work everyone!

Pleased with effort of plumbing contractor that quickly analyzed and determined that I had a thermostat problem. But most importantly, they were able to install replacement parts on the spot and resolve the problem in one visit. Too frequently, with past washing machine and stove problems, the fix required ordering parts, scheduling a second visit, and the delays involved. This fix was a pleasant change!

Problem was a faulty switch on the right front burner. My contract says that y'all will replace or repair my appliances. But my claim was denied. Switches go out all the time on the planets yeah y'all said it was not due to wear and tear. I find this denial to be unbelievable and I will do all I can do see to it the Choice home warranty will lose business due to this decision.

Quick to responding to your claims. Most of the time there is a upfront fee like with other claims (like a car claims). Schedule appointment by 7 to 14 days. Love their over the phone courtesy that seals the whole thing. I would recommend Choice Home Warranty to my friends and family.

I forgot to mention the sink needed to be snake along with the leak. Mr. Abdul & Son came and access the sink and inform and in the order the sink needed snaking too and you refused to okay it. I have to put in a new claim and pay another $65 to get it done. I think that was unfair because Abdul informed you of the snaking and you refused. Also the waiting to get someone repaired is weeks. Very inconvenience.

Acknowledged and dispatched a repairman quickly. Unable to cover repair for a reasonable reason. Ended up hiring the company anyway to fix the issue. So far have been happy with Choice Warranty response and solutions. Also monthly price is reasonable.

After 30 days after my initial claim technician was assigned no call no show. Assigned another technician. Contacted him. He asked me to take a picture of label inside the fridge. Then send it to him then he will order the part. Now my initial claim was March 13, 2025. So the part came. He came to my place and it was the wrong part. So he had to order another part so I had to wait another week. He just came on April 12, 2025 to finish the job.

I was a new homeowner so I wanted to protect my appliances and systems in my house. I was doing some research and I looked at three companies. I chose Choice for the cost and the coverage. Submitting a claim was all online and it was easy navigating the site. I got an email stating that my request had been received and who was the company that was gonna be sending someone.

Technician showed up early, was very professional and knowledgeable and had the repair done in a timely manner. After being with another home warranty service that was horrible to deal with, it was nice to fill out an online form and the people at Choice Home Warranty took care of the rest. Thank you.

The furnace was making a lot of noise, and a red light warning was on. The Service person that responded was very professional in every way. He diagnosed the problem in the morning and returned in the evening with a new part. He installed and replaced the broken part. It worked and we turned on the furnace and it worked as it should. We would want to have him return if we have any more problems, since he was able to get the job done, and was very responsible.

Very disappointed. Carried Choice for almost 5 years, this was my first claim. My AC unit went out, Compressor worn out, Choice did not repair it, said I had not kept up maintenance on it. It was a 20 yr old unit. I am the 4th owner of the home and have lived here about 4 years. I have cancelled my Choice contract.

Tracy R. of El Cajon, CA

Our technician was great! He explained what he was doing and why! He was very professional and we were even more impressed when we found out he was a veteran! Like my husband, my son and son-in-law and so many more of our family! We support veterans and support companies that support them too!

Hayden with #1 Garage Door was very prompt, knowledgeable and honest. He evaluated the situation and gave me several options. Unfortunately, the Choice Home Warranty was severely lacking in coverage. Apparently garage door openers (the motor and chain) are covered in full but when a spring breaks, only the spring and not the necessary other components (bearing, balancing etc.) are included.

I had a Maytag Washer repaired. The service professional did an excellent job in the repair of my washer. It is working great. I’m very pleased with the outcome. The repair took a while, but he was thorough, patient, took every step to fix the issue. I would highly recommended this gentleman to anyone needing this type of repair.

The technicians who came out for our air conditioner did an excellent job in a very timely manner. They had to order a part. Choice Home Warranty sent them out to us within 24 hours. We had a good experience.

I was traveling out of town and was offered $450.00 for a Lowe's gift card to go pick up and install a new replacement. Being over 1000 miles away made this a ridiculous offer and did not resolve my renters' issue. After much disagreement, I accepted an $850.00 offer to close this claim and disengage this issue with Choice. My resolution was to personally pay an appliance supplier $1750.00 to deliver and install a comparable unit. I have had much better service from Choice on my other nine homes' warranty plans.

The Choice Home Warranty stands out as the best home warranty company due to its comprehensive coverage, affordable plans, and reliable customer service. I as an homeowners appreciate the quick claim process, nationwide network of skilled technicians, and peace of mind it offers. The Choice Home Warranty provides exceptional value and dependable protection for major home systems.

The technician that came out was great. The denial of the repair makes me think that this is a useless policy and we are wasting money. The electrical board failed and it was denied. We bought a house with an older heating unit and the technician told us we should plan on paying for new units because the warranty probably wouldn't pay for any claims on it.

Technician, I don't remember his name, was great. It took him very little time to fix my dyer. He showed me what needed to be fixed. Very nice and respectful. He disassembled the dyer, cleaned it and found the part that needed to be fixed. Paying for the work was very easy.

Received a call from Noah from Choice Home Warranty. I was very blunt... Told him, "just give me the price." I know me and my budget, also know sales tactics that some companies use... Noah gave me the price, I was good with the amount, so I asked for more info. Noah gave me the info I needed so I signed up immediately. Noah was great, courteous, polite, informative, everything you could ask for. Great rep from a company I'm hoping to be doing business with for a long time.

Tech was on time and did and outstanding job in checking out my appliance. Would highly recommend Choice Home Warranty. They always try to get a repairman or technician to you as soon as possible. Have been with this company for over five years and I am happy with the service they have provided.

The technician that came out was wonderful and great, but I thought the claim process with Choice Home Warranty was horrible. We had them for just maybe six months or so when our oven went out, and because the replacement part was deemed too expensive or not available, they settled on a replacing cost of $348. That is nowhere near the thousand dollars this oven is currently going for.

I was very pleased with the service and ability of the representative that I talked with to answer all my questions. I was unaware of how these plans worked and feel that I have a better understanding at this time. Not sure what else I can say at this time. Time will tell if and when I need to use the services of your company. Thanks,

Great technician, very knowledgeable, very courteous with a personality that everyone likes. Would definitely recommend very highly to do any type of work. Very prompt and keeps you be informed of the work he is doing and when he will be finished and the progress he is making. I have never had a technician. Don't like things to break but when it happens, you always want a technician like this

Both technicians were great… I saw Jason ** twice and he was very understanding and listen to my issues and got everything fixed without any issues. He was with General Electric company and a big high 5-10 with him, very please with Choice Warranty, The only issue I had is I get th parts but no one had contacted me with an appointment schedule, so I called to get the time. Need to improve that part and not change the time once the appointment is set! That happen too!

I have been with this company for eight or nine years. I am more impressed with their quality of contractors as time goes by. They treated me with respect when I had to replace my stove. They were very fair by increasing their first offer for me to get all the amenities that the old stove had. I recommend them with highest regards.

First time submitted a claim with Choice Home Warranty online, the claim was processed very quickly and submitted to company to diagnose the issue, the company came on time as they promised, informed us of the issue, submitted authorization with the Company to see if parts was covered under warranty, Choice Home authorized the work order and the Technician installed brand new Springs for the Garage door. Overall very pleased with the service by Home Choice as well as with the company that came and installed new parts for the Garage Door. I will definitely recommend the Company to Friends and Family.

The technician "Lee's Heating and Air Conditioning" called me back the evening he got the claim and was able to come to my home the very next morning. The compressor needed a cap to be replaced and was repaired quickly. The technician was prompt, courteous and friendly. I would certainly recommend him to others.

I had heat exchanger and gas valve issue in my propane furnace. This is normal wear and tear, right? How one can abuse or misuse that. They denied the claim based on the reason that the unit was not serviced regularly. The last service I had before the claim was in last 2 years. Then they said "hmm..routine maintenance should be once or twice in a year". Really? Are you out of your mind? If it's a bug claim, you can't win against this company. Being an attorney myself, I am in the process of suing them.

Technician explained his findings on both items. Would send his findings in and they will in return advise their actions. In that the motor on the washing machine is not working and cannot be replaced. Technician explained findings with dryer. Will wait for response from Choice Warranty for further instructions on their decisions.

Had leak under unit. Tech diagnosed problem and made appropriate repairs. He discovered some clogged drain lines and cleared them. I would think Choice would have authorized the fix as part of the leaking washer as it contributed to the problem. As a result, I had to pay an additional $185 for the complete fix. Not happy about that.

We have had this warranty since we bought our home five years ago. So far, we have had no issues with this company approving our claims for our pool/water heater/indoor plumbing issues. They are very responsive when an order is placed and the companies they use for their service calls are really good. I would highly recommend this company.

Very pleased with the service tech, however I had to wait 6 days for the repair. 6 days is a long time to go without my refrigerator. What would happen if it was the middle of the winter and your heating system went down, could you wait 6 days to have it repaired?

It appears that CHW will use any excuse, loophole or semantics to avoid paying on a claim. I wish I would have never signed up. Painful lesson learned. Even the contractors I've talked to hate dealing with CHW. What seems like a safety net for home owners is anything but.

For the price I shell for this warranty, dispatch needs to be quicker. Price for your product keeps going up while service levels drop. I will not keep paying these prices for crappy service.. I was fine with 40 a month but price has doubled

If I could give this company a negative start I could. They basically take your money and do nothing. They assign a tech to you and then close your case. The tech might be okay or they might be bad - they don’t care. We contacted them for our dishwasher. It was not drying the dishes. They assigned a tech who came out. He looked at the dishwasher and said he needed a part.

I'm a disabled veteran who was told repeatedly how valued folks like me are to the company. Their treatment AFTER I bought the contract shows differently. They take your money and then have reason after reason for not paying out claims. I was with another company when my outdoor unit froze over completely with ice. So I talked to Choice who told me since I have an existing policy with another company, they would take over the issue with this, my first floor heat pump. Nothing happened, no one came out, I fixed it with a hose, heat gun and hair dryer. No issues. Claim closed. This was back in Nov 2024, I fixed it, so the claim was closed.

Plumber came on time, diagnosed the problem, and made a repair appointment. He was neat, clean, and very considerate. He explained problem and options for me to think about. He was very professional and thorough in his examination of my plumbing issues. I am hopeful that the repairs will be done quickly and without much problems or inconveniences. The plumber seemed knowledgeable, so I do plan to recommend him to family and friends.

The technician was a craftsman. He was very professional and knowledgeable on GE Appliances. He was careful not scratch or damage anything while removing my built in oven. He repaired my oven and replaced in the same manner. He did an excellent job. Choice warranty did an excellent job finding this technician. Thank you Choice.

This is my first experience with CHW. Off to a great start. Response time when submitting my claim was very good. Technician came a day earlier than scheduled!. He was courteous and efficient. Waiting to be scheduled for water heater install. So far..so good. Very impressed so far with level of customer service. Fingers crossed that all continues to go well.

The repair service was quick came on time and polite and professional. Very happy with the service. Choice Warranty always sends a repair company that is very professional. They find what the problem is and fix it. The repair people are courteous and know what they are doing, thank you for being there.

Representative was provocative and rude in telling me I never mentioned both toilets in the initial claim. He did NOT have to come at me the way he did and I became angry because it was rude and I was already frustrated about how the claim had been handled by both the warranty company and the first technician.

So far, we've saved some money because we've had big tickets items to repair and without a home warranty, we'd be paying retail price. For instance, recent garage door repair was 2100$ but with home warranty, we paid around 650$. Still, must consider Choice yearly plan is around 600$. My main complaint is that we are clear what needs to be repaired and often it can take a week to get an appointment and then the repair person shows up only to have to come back because they don't have the right tools or parts....so essentially taking time off work to meet the repair person twice.

The Technician was very knowledgeable, aand was quick to see problem, he did not waste my time. He was clean and well mannered and showed up on time, which is always a plus. What more is there left to say, he was good, knew his craft. Okay, I would highly recommend this person because he made a good first impression and homeowner and her family.

We had a heater that didn't work. The technician told me the part that was needed was under warranty. Choice Home Warranty was supposed to pay for when something didn't work, but they said there was $660 worth of things that needed to be done that were not covered by the warranty.

It's been a bittersweet experience. We had a brand spanking new house built by D.R. Horton on the East Coast in 2022, but I quickly realized that right when the year warranty ran out, everything started going. I felt we had no choice but to get some type of home warranty to protect us from such poor craftsmanship from D.R. Horton's contractors.

I've had Choice Warranty for seven or eight years. I was under American Home Shield when I first moved into my home and the prices skyrocketed. When I originally went from AHS to Choice, it was hard for them to get a company to come out. Also, when they send people out, they're not really qualified. I did deal with them probably maybe once or twice.

It is easy to get ahold of Choice and they try to come out as soon as they can. But, sometimes it's not as quickly as you'd like them to be. The longest time I had to wait was for a week for a microwave that we use every day for six times a day, so it was a big deal. The panel sparked and it was gone, and they had to repair it three times from February to March. Nevertheless, the contractor sent was good and he was the same guy all throughout. Overall, Choice is worth it.

Choice came up as one of the best warranties on an internet search I did. Recently, they sent somebody over to repair the top slider drawer rack of my dishwasher. The fellow replaced all the wheels, but two days later, it broke down again. Supposedly, somebody's coming tomorrow to check it out, so I have no problems with the claim proces

Washing machine failed to function as designed, bearing went out on the drum valves, a control water flow malfunction. Other than that it just doesn’t work anymore. The assistance I received from your staff has made the process easy to understand and complete. In the final stage here of getting the item Repair to pay for is in the final stage, I appreciate the professionalism and the constant of the information allowing me to be successful. I want to thank all of you very much

This co even called me 30 minutes befor appt to let me know that they were on the way. They came within 24 of day of my calling you. He was knowledgeable. He was both nice and courteous. He was able to answer any and all of my questions. He is getting the approval from you to do the work. It's a load off of my shoulders. I would recommend this guy with A Plus plumbing.

Excellent Service! I asked the tech if he could arrive after 12 instead of between 11 and 3 because I had a conference call scheduled at 11. He arrived after 12 and was very professional and resolved my problem. He completed the task in a timely manner. I have had several contractors through your company service my appliances and repair my plumbing and they have been great! I am pleased with my home warranty service.

The job was done well. It was done in a timely manner. We were glad to get it fixed. The technician was very kind and helpful. This is all that I have to say about my experience. Thank you following up with us. I hope all others are handled this way.

The washing machine filter wouldn't go in. It looked the same, but shorter, and I didn’t know if it was safe to put in there, so I just kept the old one in and called Choice for service. The guy was nice, very knowledgeable, and he ordered the part to replace the filter. He told me to leave that one in until the new one comes and I would be the one to put that in.

The claim was for a dryer, and it was fine. The only issue was that it took about two weeks to get the part. That was the only negative. Once the part arrived, they fixed it the same day, and everything worked great.

My dryer needed an heater element so I called my warranty people, they set up the appointment but due to unfortunate circumstances the appointment took longer than expected for someone to come out and fix it. But on the bright side the repair man was able to find another problem and has ordered the part and scheduled the date to be here to fix it. Yes very highly recommended this warranty company

A scam company, will not honor claims, will send denial letter stating not covered or neglect, had 2 claims denied, one was outside condenser, they claimed leaves and neglect, condensers are outside, second was LG double door refrigerator, 12 years old, gasket were worn and doors didn't seal, they claimed we broke seal and gaskets, 12 years opening and closing? Esp when LG post seals and gaskets are most common problems, Choice doesn't want to honor their contract, so getting second opinion and going after them, requesting my fees and second opinion costs back.

With Choice, you get attention right away. They're quick to turn around whatever the situation is. My last claim was about my stove. The burners and oven weren't coming on. Someone that picked up the claim came out first and he said that he thought it was something in the plug behind the stove because when he pulled it out, it worked. But when he pushed it back in place, it wouldn't work.

I’ve been with Choice Home Warranty for decades. I first got it to cover certain things in my home. The recent claim process was extremely easy to do. Choice sent text or email with the name of the contractor. Some of the contractors do the work well, but some of them were challenging. For the most part, they’re good.

Home Choice Warranty is a good company. I had a water leak and they came out the next day to evaluate the issue. They were very prompt within the time range. They said they would be out. They keep in contact via email to keep me up-to-date until they get the problem solved. They have a magnificent management team who took the time to answer all my questions and explain everything to my understanding. Thank you for this opportunity to give feedback on my experience.

I called in on the 3rd of April at 3:52pm and they came out 4/9/2025. The wait was the worst part. The service provided overall was excellent. Chance ** at Lowery heating and air in Clarendon came out and instantly found the problem. He was very knowledgeable and professional. He asked did I have any questions while he was there in which I did. He told me the year make and model of my unit.

Choice Warranty has been an excellent investment for peace of mind and easy, quick appointments. The people who come to your house have been reputable service companies. You get a flat fee at a fair fixed price. The services teams come in, fix it, and move on (in 99% of the issues). I would recommend to for apartments or homes.

Your customer service rep and claim department rep provide me with many excuses and lies. This company is very dishonest with one main goal which is to collect as much on monthly payments without paying any claims. Over 11000 complaints within the last three years with the Better Business Bureau. I now understand first hand why. This company prey on hard-working people who are trying to take care of their homes.

Cleared pipes, rebuilt under sink plumbing for easier flow. Arrived timely, spent three hours. Was equipped, did not need to leave premises for supplies. Adjusted appointed times for homeowner convenience. Cleaned area after service, was cognizant of not making mess, wore shoe covers. What More is to be said except Sinks plugged, problem resolved, plumber did solve problems fast and well! I would call him back or recommend him.

Douglas was extremely nice and explained everything. Plus he arrived sooner than expected. My neighbor's plumber came prior to my appointment and said the entire faucet needs to be replaced at $650. Douglas said the only thing wrong with the faucet was that it needed a new aerator. So pleased with the outcome.

Choice Home Warranty has been fantastic. We had their home warranty when we first bought the house. Even though we replaced some appliances, I thought it was a good time to get it, especially when it covered plumbing and electricians that could really take your budget. They also had a lot of the positive feedback online.

Technician was great, respectful of my time. Work done in timely manner. Explained problem in detail, left his contact in case problem with refrigerator again. I'll definitely recommend him unlike previous vendor. Choice Warranty itself is a hit or miss, not always customer oriented, need better vendors. Customer service isn't always the best, no consistency.

The guys came in and fixed my tank and did a fabulous job. The two young guys were very thorough and professional. They even put in new parts inside the tank. Hopefully I won't have any issues with my new flapper. The old old leaked. Then would change it and that would leak also. If I need a plumber in the future, I would definitely call TB Plumbing again. It's so nice to have my bedroom toilet working instead of walking thru the living room for the night time trips.

Had an issue with washing machine yesterday, called and had a claim issued without any problems. Issue was resolved before appointment. Canceled claim before appointment. I would recommend this service to anyone in need of a home warranty program. Excellent customer service. Always supportive and promptly received service without issue. Can not say enough good things about this company.

They showed up as expected and they couldn't fix it. Within a couple days they replied and replaced my fridge. I do like the way they handled this. I was surprised and happy. They are sending me a Lowe's gift card for replacement. I couldn't be more happier. I will recommend them. They aren't very expensive either.

Took a while to get the service company but once he checked the problem he explained to me the problem, Choice email me the next day I was approved to replace the refrigerator. My wife is happy so thanks again. ☺️ Now have to wait for the check so we can purchase the refrigerator which is needed. THANKS.

It took over 2 weeks to get a technician to come out to the house to fix the garage door. Multiple time moves and cancellations. Finally worked with a technician that was very responsive. I was able to speak directly with this technician and arrange the service a day earlier than what was planned. I am hoping that any future claims will not take as long as this did.

My kitchen sink started leaking, and then I filed a claim at Choice Home Warranty. They sent out a technician the next day. He was excellent and awesome.

I had come to find out some ice had built up through the vents that was in the fridge. The technician Choice sent out was really nice and gentlemanly-like about it. He was right on time when they said he would be here. He showed me what was done and what needed to be done to keep it from freezing up like that anymore. He took his time, got it unplugged for me and was on his way. I was having a fit, thinking I was gonna have to buy a whole new fridge. But he looked it over and then he came up with the solution. It’s been working good ever since.

Thank you for communicating about the change CHW. Claim appointments for the air conditioning unit and the reminder of the $60.00 service call fee will be required upon the technician’s arrival. Ensure that someone is present at the covered address during the appointment time. We recommend confirming the appointment with the assigned technician.

Choice Home Warranty Has denied coverage of life saving smoke detectors that have outlived their life span. Choice's first words out of their mouth is “is the product still working?” Well the light is blinking but it is well past the expiration date. So, Choice Home Warranty Has denied refused to cover the life saving smoke detectors. Choice Home Warranty has put a few dollars ahead of my family’s safety. After freely paying premiums to Choice Home Warranty and having to fight them on every claim I’ve submitted, which I have only submitted 6 claims in 5 years. Choice Home Warranty has only approved 3 that they paid for, out of 6! They always have a loophole to avoid helping the customer.

The process of replacing the appliance in question might have taken a tad too long. The amount of funds to acquire a new unit covered only 80 percent needed to purchase a comparable unit. I go back to your policy FIX IT Or REPLACE IT. The amount of funds provide does not reflect today world prices. I understand your company has a bigger pool to compare cost. However I deal with resale not wholesale.

The technician was very professional and accommodating. I called him to see if he could come sooner and he did the impossible to accommodate me. However, I am not happy with how long it took your company to get me an appointment which was 4 days out despite the fact that it was a emergency. We had no heat for 3 days.

I’m giving 5 stars to the technicians who came to repair our washing machine. They were professional, courteous, and efficient. Once they arrived, the service was outstanding, and I really appreciated their work.

I was scheduled with Ava’s AC for 4/8 for at least 5 dates. They assured me they would be here between 3 - 8 pm. I was doing appts. that morn & they called at noon and were in the area and wanted to come then. I was 1/2 hr away and that wouldn’t work for them. Asked them for Thursday & they had no openings. I don’t want to deal with them anymore.

Just moved and a/c is broken. Home warranty sent somebody out. They determined we needed a new unit. Got an approval letter from home warranty stating we are approved for a new unit. Called the service provider to schedule. They said they would call me back 2 days ago. Now no one is answering their phones. Call Choice Home Warranty. After a long period of time on hold I was told that my claim is under review. Not sure why it went from approved to under review. Asked for a manager, put on hold for 20 minutes. They never came back. Called back. No one ever came to the phone. Pressed 2 to “hold my place in line.“ Have not heard from them all day.

Alex from HVAC, responded and quickly found the problem and repaired. Evidently the first tech from Service Genius had discovered some wire while performing yearly check up. Service Genius then quoted me $2000.00 to repair. The system had been working prior to the check up. Because I care for a severely disabled grandson who does not tolerate warm temps, I gave partial payment for item that Genius did not stock and would have to order. About an hour later I remembered I had Choice Home Care and called Genius and canceled the order. Genius then advised that they charge a 20% restock fee. This for an item they didn’t stock!

The technician was very knowledgeable. He got in. Repaired my garbage disposal. In all it took about 20 min. My only problem was the amount of time I waited for the repairman. My initial appointment was from 11 to 2 pm. And he arrived at 6:10 pm, I spent pretty much my whole day waiting. He did send me an updated time.

I have been with Choice Warranty almost 5 years. It's well worth the investment! In fact, I just opened a claim for my dishwasher. My ex-husband needed furnace repairs and he was charged more for that one repair than I paid for my 3 1/2 year warranty. I suggested he look into choice warranty!

Microwave replacement claim rejected saying they were not notified before it is damaged: When I raised ticket for Microwave. Technician visited our house and collected $75 service fee and said this need to replaced cannot repaired. And mentioned he will report to Choice Home Warranty and they will get back to me to replace. But Choice Home Warranty sent an email saying that claim is declined as this is already damaged. You should have informed before it is damaged. I did not understand how we will know before it gets damaged. For that matter how we will know when some equipment including our life when it will be damaged. We are not gods, we are just humans. So pathetic way to avoid providing good service to customers.

I think they did a great job. We’re very friendly, very informative. Did the best to get here and do the job and get it done right? It’s working very well so far, no problems. I would definitely recommend them to a friend. They did a great job, went far beyond what they probably had to do. I am very thankful for their help and for them repairing my plumbing

Choice Home Warranty must have issues with repair vendors. Each time I've needed it there were multiple emails on each repair stating they couldn't find a repair shop in my area. I live in the Savannah area which isn't a tiny area. Then they deny claims based on maintenance issues when their repairmen replaced the same parts less than a year prior.

I purchased the Choice Ultimate Plan from Choice Home Warranty with the expectation that critical systems like my HVAC would be covered and handled professionally. Unfortunately, my experience has been the opposite—and extremely frustrating. I filed a claim on January 31 because my Trane heat pump stopped working during cold weather. A technician was dispatched on February 2, but he claimed nothing was wrong and reported the unit working fine—even though it clearly wasn’t when temperature goes below 32F. Within two weeks, after a snowstorm, the unit failed again (No heat at all). I contacted Choice to follow up, and they dispatched the same technician, who never showed up and ignored our calls. Apparently, he submitted a report stating the system didn’t need repair, which is absolutely false.

The service technician from Air City was wonderful and explain to us, the problem. He explain that the unit was in need of replacement and that it would take an extended period of time, going thru Choice Warranty. Because I am an elderly disabled veteran and my wife is elderly, we could not wait an extended period of time in the massive heat.

Quick response and courteous technician. Job done well! Technician arrived on time and completed the job within the estimated time they quoted. I would recommend A Plus Garage Door company to everyone. I’m pleased with the work and I think I’ve said as such in my review so there’s really no need to add anything else in my comments

Good service! I have used home repair services for many years! Last time I used them it was very easy and effective. Repairs were easy, just a quick call to them. Hard to find great people to serve you appropriately. I would recommend them to anyone. Feel free to contact them. Be blessed!

Called 4/9/25, waiting for a call back from plumber. Your representatives are never too talkative when you call in with a claim. Sometimes I feel like they are taking the money right out of their pocket to pay a warranty!!! My service has been good, just lacking a little in the friendly department!!

The hot water heater I had to pay 410.00 + the 100.00 to whoever come out. I don't know what the 410. was for. Now my washing machine went out a few weeks later. Now you want to offer me 406.00 for one where can you get a washing machine for that and I'm not accepting that amount. You'll got to do better than that. So what I'm seeing is every time we call we have to pay extra amount of money. That is not what I sign up for. You'll are beating people out of their hard money. I can't afford to pay extra every time sometimes happen. I'm not trying to compare my machine with you at all I only had that machine for about 3 or 4 Years. Thank you for listening. MRS. **

Hello, We raised a claim for the Gas Range spark igniter not working in 3 burners. A technician came and didn't repair anything, he said there's lot of grease. There is some grease, which is common with cooking, but definitely not a lot like how he mentioned. Even after we cleaned the grease, the igniter did not work and this is happening for three burners. The igniter does not trigger a flame even after 10 to 15 seconds and it releases gas into the air which is a hazard. The technician did not resolve the issue rather they mentioned about the grease and diverted the issue.

I am pleased with the service from Choice Warranty. They got a A C technician out in a couple of days. I would definitely recommend them to family and friends. Very pleased with the technician from A C PRO. He was polite and described in detail what he was checking and why. He was informative and very helpful.

Really nothing much more to say but problem was resolved.

I was shocked (in the best possible way) by how fast Celes diagnosed and resolved our sump pump issue. From start to finish, it was maybe an hour or so before our situation was completely taken care of — and in a soft-spoken, professional manner that I appreciated. Overall, it was an excellent customer service experience, and I would strongly recommend Celes for any work he’s able to do.

Choice warranty has been fantastic! The technicians arrived on time, diagnosed my appliances quickly, and fixed it efficiently. Highly recommend! The team was professional, knowledgeable, and did an excellent job replacing my microwave. Choice warranty is very quick in processing service requests and dispatching a technician. Highly recommended. I made a good choice canceling American Home Shield to choice warranty.

Choice Home Warranty company is complete scam. I have been paying for Home warranty for over 3 years now and when I needed it the most, they pointed to me a clause in the agreement which states that they can unilaterally decide to settle the claim for repair for any amount they deem fit. My electric cooktop developed some issue and they sent 5 different vendors to fix over a period of 6 months (yes, that's how long it took to chase them to fix, I would have made at least 30 calls to them). Finally when they figured that its beyond the competence of their vendors to fix they offered to pay $350 for replacing a $2500 cooktop. Stay away from them. They are worse than a blood sucking leech. This business should not exist.

Service was excellent and response was very fast and work completed to best. Best service company I have ever used. Highly recommended! I have had them 7 years now and will be keeping them for another 7 at least. Tech company they use is very knowledgeable and speak very highly of this company.

Everything went well yesterday. The technician was on time and very respectful. Installed a new ice maker and left. Here it is the next day and I still have no ice. I asked was it a different ice maker and he said it was the same kind. No other instructions were given.

I have been a customer for about 6 months now, Choice Home sent service men out for my heat. Wasn’t covered, Air Conditioner a few days ago wiring not covered, but the guys they sent for heating messed that wiring up. I am paying monthly, but the heat cost me $4,000.00. No need for coverage. I lose.

I have recently had two back to back claims, each has been addressed promptly. Choice takes stress from broken systems. I always count on Choice to refer me to reliable technicians. AND, the work is guaranteed. I've been with Choice for over 20 years. If you aren't knowledgeable enough to repair your own systems you need Choice.

Updated on 04/12/2025: Choice Home Warranty sent me a wonderful plumber Green Plumbing Services. He assessed what he needed to do, had to get other parts but finished the job quickly. Personally he was respectful and explained what he had to do. Do not hesitate to use them for all your plumbing needs. Thank you!

I called back to cancel. I've never done this before. I was transferred to another line. I hung up 'cause I just couldn't get thru customers service. I called back a second time. A gentleman answered an hung up on me. Due to your services I will let my family and friends know what type company you have. Just take me off your list.

This is a great home warranty service. They listen to your needs and work well with assigning you the perfect technician to do the job. They keep you updated on the status of your claim and it’s easy to file a claim as well. Keep up the good work. Thank you for your service.

I am a rather new subscriber to this service, but I have had a different warranty service for numerous years. I have had several unfortunate equipment breakdowns which Choice promptly addressed. The companies that provided the services did so promptly and professionally. I am pleased with the repairs, and more than happy that I switched to Choice.

Excellent, thorough job. Great technician! Very friendly, knowledgeable, hard worker. Kept snaking the pipe until he got it cleared. He was on time. Kept at it until the job was done. We were very impressed by his hard work. If we ever need work done which is NOT covered by warranty, we will indeed contact Falcon plumbing.

This company is a complete scam. They charge you every month but don’t cover your appliances when you need them. There is always an excuse to why your appliance can’t be covered for repair. Stay away!

The technician was fine. He arrived on time and was professional and explained our issue to us. It was the Choice Home Warranty lack of communication and lack of response that is unacceptable. We never got any communication about getting our issue resolved. We resorted to doing it ourselves and even then never heard from Choice Home Warranty.

CHW does not show any sense of urgency with our requests. Dispatch was okay but no follow-up on getting the refrigerator fixed quickly. First assignment was 5 days. I cancelled it and got it redispatched for two days on the second try. Choice still did nothing to show urgency in getting it done quickly.

The person gave me the information I needed to know. He tried to get me a senior rate, but I preferred a monthly rate. I asked questions, and he answered them. He was polite. He complimented me. He seemed interested in getting me the senior rate. I thought I would get the free for the first month, but he explained I could not get it.

Our AC went out, it's an old Trane system. Parts are no longer available for this unit. It cannot be repaired, requires replacement unit. So far I've not seen cooperation from Choice Home Warranty, no sense of urgency, etc. It appears we are being treated as a zero to the left. I am a disabled veteran of the USMC. It is my hope to get this issue resolved quickly. We are long time customers. Imagine how we feel to be treated this way.

New to Choice Home Warranty Policy. Haven’t used it, but your customer service agent was very prompt, efficient, and professional on the phone. Received our documentation immediately. Hope we don’t need to use it, but always better safe than sorry! Have had good service with our last Insurance, but the premium has just gotten unreasonably high.

The absolute worst. You pay monthly for nothing. Nothing is covered and lame excuses for everything they don’t cover. Just canceled due to a waste of money. Water pouring in my basement so had to call an emergency plumber and I was told they could have sent someone in 24 to 48 hours?? Had to pay for a new water heater and emergency service and Choice says sorry you should have put in a claim first??? Horrible company!!!

I have not been happy with the service I have received from Choice Home Warranty. I filed a claim on my refrigerator 4/3/25 at 8:18 am and as of 4/8/25 2:35pm there has still not been a technician assigned for service.

The plumber left and toilet was not running. After a few flushes it then continued to run. I am going to request a follow up visit but a different plumber is to be sent. Please contact me to make another appointment to repair AGAIN the toilet. I shouldn't have to pay another service call though...!

The only issue I had was the appointment given 7am to 11am on Sunday. No one showed or called. When the tech showed on Monday, he said they don't work on the weekends. This is my second claim AND this happened both times. However CHW handled everything well. Good job. Thank you.

I was forced to accept a second opinion & not given opportunity to request the 1st choice to submit additional photos/info Choice had requested- instead the 2st option not kept in system & got stuck w/ rude unprofessional, condescending workers! The new system worked great! I was not informed so I wasn’t able to help out to get add’l info - at present the a/c tech did supply add’l pics & was pleased w/ giving tech opportunity to be compliant!

We have had Choice for almost two years. We placed our first claim on 3/5/2025 for our pool and nobody came; they don't have contractors available to fix it and they don't do anything about it. They keep saying "we are working on it", After a month a many phone calls, I called some of the contractors in the area and they all said they do not work with them because they do not get paid for their services. I called Choice and I told them we need to find someone right away; the problem was getting worst with the pool. They finally agree to re-imburse up to $300 for us to find someone. We are glad it was only $125; we are waiting for the check; who knows if it will come.... They have a BBB grade F. I don't know where they are getting all these great reviews.

The service rep was very professional, very courteous, very kind. He listened to our problem. Went right to work, corrected anything electrical that needed to be done. Installed a new water filter for us and a new icemaker. Very pleased with the service time spent. Very pleasant experience and a very satisfied customer. Thank you.

Tech checked out washer found the problem very quickly. Stated he needed to get parts & Choice Warranty would contact me for parts install date. A couple days later Tech called me back & stated unable to get all parts & Choice Warranty will contact me for next step. That's where I am now. Waiting for Choice Warranty to contact me.

We noticed wet carpet in our living room. We found the source was a leaking water heater. We called Choice Warranty at 3:00pm on Saturday, April 5th. Choice finally got back to us on Monday, April 7th with an appt for Thursday, April 10th. I called and explained that we have NO water (a health hazard) due to leaking through the wall onto carpet when any water is turned on. Agent replied, "We are not an emergency service.” I asked if Choice would pay for an emergency service. Agent said, “No.” I asked if we could put in new water heater ourselves and be reimbursed. Agent said, “No.” I contacted the technician assigned for Thursday. He is trying to work with us to get it done sooner. Choice is doing nothing.

I wanted to let you know how appreciative of your service. You are quick to respond to claims opened, responsive via email on appts set and service guys are sent out to review the issue right away. I never have to call back or follow up to see when someone is coming. GREAT Job Customer Service!

I'm very unhappy with Choice because of my most recent claim. When I first joined Choice, I paid $2100 up front in order get the lower price of a visit, $65/claim. My microwave went on the fritz and the technician said it was a bad magnetron and needed to be replaced, but Choice would let me know if they were either going to repair it or replace it. It was fully covered so I thought I was good. Instead, they've decided to give me a Lowe's gift card for the wholesale value of the microwave (about $190), that I'd have to go to Lowes and buy the microwave myself, make up the difference in cost, transport it home and install it myself. It takes 2 people to install it. I live alone and will be 72 years old in a couple of months and can't do it. So they're saying I'll have to hire someone to install it. Any idea of what it will cost to hire someone to install it?... as much as it costs to purchase it. I think the BBB will hear about this so that others can be warned.

The tech. gave me a call 15 minutes before he came. That was great because I was able to leave my dogs outside. He was very knowledgeable and discover that my dishwasher was not my problem. It was my garbage disposal line that was clogged. He prove to me that my dishwasher was draining the water completely. I need to call a plumber to unclog the line.

Tech did a great job of analyzing my issue with AC unit. CHW on the other hand dropped the ball. I am requesting you discontinue my contract immediately. You have consistent accepted my money but paid out very little to nothing. This last a issue is the final straw. To deny coverage, why? This company is nothing more than predatorial, you prey on women and elderly you give false sense of security through false advertisement. I have yet to have my dishwasher replaced as you've never sent the promised funds so I've made arrangements to discuss this entire debacle with my attorney and hopefully stop you from ruthlessly preying others. You need to be ashamed of your actions.

I purchased a plan today to replace a current plan that I have had for years and am completely unsatisfied with. The employee on the phone was very knowledgeable, helpful, and courteous. If the plan is executed 1/2 as well as the purchase went, I will be very satisfied. The plan was less money, and the service call cost was less then I have currently been paying. The fact that the plans are 24/7 is a huge plus for me. My current plan the techs do not work during the weekends.

No hassle mode to submit a claim via online. Fast response and coordination with a tech vendor of the corresponding trade in the local area. As a way of suggesting that would be nice to present what’s covered and what not and an anticipated list of costs when you are submitting the claim via the web form. Thanks.

I was disappointed to find out that the technician wasn't able to fix my dishwasher, and even more disappointed to find out that it wasn't going to be replaced because of every day wear and tear (Supposedly) I was under the impression that if the appliance couldn't be fixed that it would be repaired.

Would leave 0 star if it allows. This company just charge for a year warranty and allow cheap unprofessional technician come and charge extra 75$ for a call fee. None of the technician that they send fix my appliances and when after 3 month contact again they will simply say warranty is only for 30 days. Such a joke warranty company. I would advise anyone who tries to get their warranty to stay away and pay out of your pocket rather than paying them for a cheap unfixed service

We have been looking to switch companies for our home warranty for a couple of years now because of the endless rising costs that our current provider has been hammering down on us year after year. This year we finally got around to actually researching, and Choice Home Warranty offered the most coverage for the best price, AND they offered deep discounts to get us started and while they provided me all of the information I needed to make a sound decision, they did not inundate me with phone calls and emails like other companies did. I appreciated having the information to make my decision without the full court press! Ultimately, it was their prices, the information they provided, the amount of services they offered for the price, and the ease at which it took to enroll that won me over and I would highly recommend them to anyone who asks!

We've had multiple AC companies sent out over the years and they were so-so to downright not good. Polar Bear AC was the best AC company thats ever come out. With them being a newer small business they went right to the job and got started after the diagnosis. They were very timely and informative on the service. Everything went smoothly and they did a good job. Would definitely use them for any AC service again.

Moe was the best!!! He knew what I wanted and helped me immediately!!! Such a wonderful young man! So nice and patient!! Thank you so much, Moe!!! Maria. He was very helpful and explained all the information to me. He listened and waited until I had asked all the questions I needed to ask.

The claim was processed timely. The repair personnel was on time and respectful. My required fee was paid via cash. My system is fixed and at this moment working properly with a three day turn around. Thanks Choice Warranty team for scheduling this appointment so quickly. Thanks to the repair team for their courteous manners..Much appreciated. Thank you, Thank you, Thank you.

I have had to call on CHW for several different plumbing issues. They say that things come in threes but not this time. CHW was so prompt in getting things handled that I really wasn’t put out at all. No doubt the BEST SERVICE. A great company. Love them and there is also no doubt that I’ll be with them until I sell. I plan on renewing my plan for the next year and when and if I do sell the warranty adds great value to the house.

Met the appliance guy on Friday and still waiting to hear from you about my claim. So we will see what happens. Have been very pleased with your company over the years. So when I get my phone call/email today I will be better able to write the review. I will be waiting.

He knew what the problem was as soon as he looked at the situation. It took him less than 20 min to repair something that was suppose to be repaired with the last company Choice sent to me. It cost me an extra fee but the work is done. I was very happy with the repair man from UB plumbing.

The technician was very knowledgeable about HVAC and had over 20yrs experience. After he got the problem solved but then he double & triple checked a few other things to make sure he fixed the problem. (That’s how a real technician is supposed handle a job) He took his time and answered my questions and explained everything in a manner that fully understood.

Sammy was dispatched to check why I wasn't receiving airflow in my bedroom. While we had a couple of postponements, once Sammy arrived he determined that I needed another 2 ducts - a supply duct and a return duct. While I will need to save for that, I must say that Sammy was extremely respectful and very polite. I would recommend Sammy, and his knowledge & professionalism to anyone.

You purchased Home Warranty insurance in hopes that the Warranty would be there for you to use when something goes wrong with your appliances. But to be told that your issue with your appliances is not cover due to something you haven't done or not aware about is frustrating. It make you wonder why you purchase the home warranty insurance in the first place if it really doesn't cover the issue or the problem with your appliances and you are told you have to cover the price for your appliances to be fixed. So my approval rate with CHW is very low.

Person who came out was pleasant and knowledgeable about what was needed to fix my problem. He determined what to do. He got the permission from Choice Home Warranty and then went out immediately to purchase the part needed and fixed the fixture in one visit. I could not ask for a better result than what I recieved.

The A/C was found to be frozen with a solid panel of ice. The fan was turned on and the A/C turned off until around noon the next day. The A/C was not cooling very well, even though it was running and cutting off. It took awhile, due to the conditions, however, the technician was able to get it all under control and now my A/C is back on track and is running smoothly. Only one thing not so good, it's a bit noisy. 😊 Thank you unlimited. 😊

At first it seem that the unit was fixed, then it started to produce a noise when operating, initially thought it was pans below unit. Turn out to be center piece that turns the table. It turned sometimes and other times not at all, then it stopped and so did the oven heating. Need to have a revisit of tech to fix unit.

The Claim system wouldn’t let me file a plumbing issue request, since there had been a different one within the last month. This is a different issue! Then I called and the menu tree claims system was less than helpful. I finally got a human and explained the need. The claim was finally established! YAY!

I have had Choice Home Warranty for a long time and they have done an excellent job. Just recently, my AC/heating unit went out and I received great service and customer satisfaction. I am definitely recommend them to my friends and family about the affordable cost for a home warranty and excellent customer service.

Called on a Saturday after finding a leak under kitchen sink. Filed a claim, but needed to have it taken care of quickly. Not happening. Appears their is not method for emergency repairs. I had a plumber fix it. Seems this warranty is only good if you can plan ahead for emergencies. Oh wait, emergencies don't allow you to plan ahead. What was I thinking when I purchased a warranty plan. Silly me!

I just completed a successful interaction with Choice. The representative acted promptly when my dryer shut down by sending someone to my location. The service technician visited my home and demonstrated professional behavior while providing a valid diagnosis which led to Choice authorizing repair work. I appreciate having my Regency home warranty because it makes me feel secure.

Found that it was only a tripped breaker. Man was very kind and explained that breakers are also in kitchen which I didn't know. He also checked the breaker box to make sure there were no issues with it. Very professional. He was on time and was able to perform service quickly.

We were supposed to have a technician here on Friday, April 4, 2025 from 3:00pm-8:00pm to look at our freezer. The technician was coming from Special Services LLC in Columbus, OH. We called him twice. Once on April 2nd and once on q loop April 3rd. He never returned those phone calls. We called him 3 times on Friday to see about what time he would be here. We then sent a letter to the company asking them for the reason why the technician never showed up. We have not heard from the technician or the company.

Claim made, problem fixed all in under 24 hours. Entirely satisfied. Very easy to make claim online. Repair scheduled promptly. Technician got in touch, gave time window, showed up on time and completed repair. Satisfied customer.

I've been a customer of Choice Home Warranty for over 10 years, I can honestly say that, this Home Warranty Company has saved me hundreds of dollars on covered items. Although, there has been some redos on some items, this company has went above their mission to make the needed corrections!

The Master bathroom sink pipe was rotted and was leaking and needed to be replaced. I had to turn the water off so I bought a replacement drain pipe, but I had no idea how to connect them. The plumber evaluated what was needed and had to cut a PVC pipe and reconnected them so I was able to use the sink again.

Choice found a technician to repair in a timely fashion. Unit diagnosed for repair, but Choice choose to replace unit. Initial values seemed low. But after 2 discussions a reasonable amount was given towards replacement of new unit. Now we have flexibility to find and replace. Thanks for the help.

This is my 6th year with this company. The first 4 yrs were really great. They serviced my home need promptly. However for the past 2 years they have had trouble getting the repair companies out in a timely manner. Once I had to wait over 2 weeks. I guess people aren't working like they used to.

Stay away from Choice Home Warranty. I purchased Choice Home Warranty and 40 days into the warranty my water heater made loud noises and started leaking. When I put in a claim for the leak and waiting for 5 days without having hot water. A plumbing co came out, collected $75 for the service call and when they sent their diagnosis to Choice Warranty they said that it was not covered and that it was pre existing. I was very upset on how they conduct their business and not honoring what is clearly stated in their agreement, I called and cancelled the warranty and had to pay a $25 cancelation fee plus pro rated amount of $44. So I was charged $144 by this company for them to tell me that they are not going to fix my water heater. This company is there to just get your money and deny any work that will cost them money. Stay away from this company.

They are horrible. I have had 6 Claims in 4 years. 1 was approved but never completed. I put the claim on 9/25/2024 for my booster pump leaking and the top of the filter system. Well the top part of the filter system was not covered because they claim that it was mistreated, misused and abused. Wow. It's wear and tear. My pool has always been maintain routinely by a pool service. I told them I can provide all the records of maintenance. The booster pump was covered but as of Feb 5th I have had enough waiting and my water bill rising. The service company stated they had called and emailed them several times and that the part housing was not available and to authorize a replacement in November and I had called many times and I could not get a straight answer.

I have always been very happy with the quick service and response from Choice Home Warranty. There was a miscommunication with the new water heater but not really the fault of the service person. The bottom line with the help of customer service everything was taken care of and I had a new hot water heater the same day. I am very pleased the way the issue was handled and very happy with Choice Home Warranty.

I filed a claim and within 24 hrs two techs were in my garage. The garage door opener cannot be repaired. The tech immediately contacted Choice Home Warranty and within 5 minutes Choice approved replacing the unit with a new one. That was yesterday. Today the tech is replacing it. I cannot believe how fast and professionally this was handled. I highly recommend Choice Home Warranty Co.

Response from SCOPE Heating & Cooling was timely. Their technician, Mitch **, was fabulous. He had our new system up and running in one day working alone. Extremely satisfied. Choice Hone Warranty came through for us. SCOPE is a local company here in Melbourne, Florida. We did not have to wait or a non local company.

Filed a claim the 13 of March. I was given an appointment on 17th and the service technician did not show up or call. Got an appointment for the 25. I went to confirm and the repair company refused the contract because they were located 125 miles. No one told me this. Then I got an appointment for Apr 3, 8 working days later. Repair man actually showed up. He was great. Had all the parts required in his truck. Not impressed with Choice Warranty so far.

When I claimed the service, they contacted me quickly to make appointment. They sent a technician next day. Axis Appliance technician provided very professional job to fix my microwave. They are very fast, punctual and kind as well. I am very satisfied with them and like their service very much. I thank Axis Appliance for their service job.

Josh from Honest Appliance Repairs was on time and very courteous. He was knowledgeable and helpful in explaining the outcome of the repairs and what needed to be done next in the process. I am very happy with Choice Home Warranty and Josh from Honest Appliance Repairs. I would be happy to recommend both Choice Home Warranty and Honest Appliance Repairs.

After being a member for many years, I finally had an appliance that died. I was thinking great, I have the warranty that will replace this. Big surprise, it's not covered. Very disappointed. Obviously you don't stand behind your word. I will never recommend your company again. I did fill out an appeal and have heard nothing.

The electrician did such a good job on a short notice, finding a replacement unit that fits the existing ceiling hole. But I am disappointed that the cost of the same replacement ceiling fan light was not fully covered by Choice. I paid for the difference in coverage cost. The whole replacement cost should have been covered.

The file was claimed, picked up, and managed within the matter of four days. The repairman was excellent and very responsive. He filed the results the same day, we got an email from Choice the next day stating what we could do. I agreed to it and responded, then was told it would take 30 days to get an E card. That's the only part that we were dissatisfied with! It should've taken 3 to 4 minutes to send an E card in an email! There's no reason to have to wait 30 days without a washer!

The technician that came out was very knowledgeable and pleasant. I give him 5 stars!! Highly recommend. Choice took my claim, a couple days later or so I had been assigned a technician, it was a smooth and stress free experience, which was very refreshing to me, after having gone through a lot in the past couple months with other various companies...Again it was a great experience and good to know that I'll be taken care of should I have to need other repairs in the future.

You will be disappointed. Had a water stoppage and highest coverage. Paid 85 for a guy to spend three minutes with his friend and wife tell me the pressure tank was bad. Dude never even broke out a tool. Denied.

Technician Terry was prompt and very professional. He was knowledgeable about his job and fixed my issues with a smile. Choice set up the appointment within minutes and someone was in touch with me through email in minutes. My experience with Choice was very much appreciated. The best and efficient company that I have dealt with as a homeowner. I would recommend Choice to my friends in the future. Thanks again Choice.

I spoke with Michael and he was most informative about the available options. He at no time during of our conversation was pushy. He gave me my options and honored my decision. He walked through my concerns and allowed me to make my best decision. I appreciate the fact there was no high pressure to enroll in this warranty plan. Thanks Michael!

I have submitted three claims thus far and each time it has been a super easy process. I am also very happy with the technicians Choice Home Warranty has employed and how quickly and completely they have resolved the issues. They have been professional and helpful every time. Thank you!

My water heater was broken, specifically leaking water and not working at all. I placed my claim online and it took 26 hours for Choice Home Warranty to receive my claim, to send the technician and to replace the unit for a brand new one. I wouldn’t be more surprised and more pleased for an excellent service, Thank you Choice Home Warranty!!

I was looking for a warranty company and my neighbor suggested this company. The registration was easy and Luke was very helpful. I was told my neighbor would get a month free Janice **. I sign up as soon as he told me everything you cover. My account starts in May. Thank you

I don't see why you have more reliable contractors. No one has picked up my job. Doing the reimbursement route is a very very bad inconvenience. I will have to pay much more money upfront that I don't have. Money is taken from my card every month by your company in a timely manner and I still am unable to get the service I am paying for.

A contract with a AC service company was very quick. They came out quickly and figured out the problem and submitted a request to y'all for repair. 36 hours later you had approved the repair and the repair will be done soon. I have been a customer since 2021 and never had a complaint.

Had three different issues pop up in my home all at once—a leaky toilet, a broken ice maker, and a drainage problem with the dishwasher. I was so impressed with how quickly I was able to schedule an appointment—and even better, they managed to address all three problems in a single day! The technicians were prompt, professional, knowledgeable, and left everything neat and tidy. It was such a relief to have everything handled efficiently and with care. I highly recommend Choice Home Warranty to anyone looking for a reliable and convenient home warranty company!

This company engages in unfair business practices to avoid service to customers and payments to contractors. Choice Home Warranty consistently underpays contractors who service their customers by not paying the full amount authorized for the job after the work has been completed. Small businesses should be very wary of these practices before signing on with Choice Home Warranty.

Requested service from CHW for repairs on our heating system not working properly. CHW responded the same day with HVAC contractor, contact information and appointment. Called Lees Heating and Air who scheduled service the following day. The technician Robert arrived in the morning and fixed the problem within the hour. Great customer service from Robert, Lees Heating and Air and Choice Home Warranty.

The technician was very thorough in explaining what he was doing and the checking of all the functioning components and what the output range should be. The technician was on time according to the window allotted even after the unfortunate incident of not being scheduled after being told I was.

Oscar was helpful and I signed up! Glad I did. Professional and very polite. Wish I could have taking advantage of some of the offer. He tried so hard. Worked so hard on getting for us, but glad I signed up nonetheless. We shall see when I’m up for renewal next year.

Had a great experience with salesperson. Explained all the details thoroughly. Very pleased with his knowledge of different programs available to me. I was pleased they offer such a great deal for seniors. As recently retired being on a fixed income it’s a great feeling to know we are in good hands.