Choice Home Warranty Reviews

AC unit troubleshooting and repair work completed on time and the technician who came is very professional and courteous. Explained the things that what to do if the same problem occurs again. Very HAPPY with the overall situation and outcome. The technician also mentioned that we have to raise another service call for other AC unit needs to be checked and see if it is working properly or not.

I had plumbing problems. They sent a technician out like 2 days later and fixed the problem. The technician was on time and quick and very professional. I also had another issue, my central air went out. They called another service out to fix the problem. He came 3 days later. I thought he fixed the problem but he has to come back.

The two guys came in to fix our Central Air problem. The Central Air unit was confirmed working pretty good, unfortunately they found the evaporator coil was 20+ years old.. AAHHHH!! They were professional and sympathetic; letting us know how to deal with the problem. I asked if they could be the ones to replace the item and said it was possible. They were that good.

Derek was able to fix 4 out of 5 of the issues. I wish he would have given me a copy of report. Or if Choice Home could please give me a copy, I would greatly appreciate it. According to Derek the relay for the laundry room light needs to be replaced. But Choice Home denied request.

Easy to submit claim online. Choice got it assigned quickly. Was able to adjust service call to our schedule. HVAC techs Jesse and Josh from Simplicity diagnosed problem, repaired the unit and made sure it was operating as expected. This got us nice and cool again. Appreciate the attention and prompt service.

Problem with washer. The technician came out and found the problem. The problem was submitted and I received a response from Choice the same day with their decision and I was pleased. The entire process was so easy. I am happy to be a member of Choice Home Warranty. Thanks.

Choice is professional, prompt, and responsive to their customers request and concerns. We have used them multiple times for appliances such as a stove top, dryer, and a refrigerator problem with the ice maker. The initial price is the same for every appliance. I recommend Choice to any one who may be interested in a home warranty.

My A/C went out. Being a covered system under my home warranty I put in a claim with Choice. The technicians Choice sent out were great, but things went downhill from there. Turned out to be the evaporator unit. It had multiple visible non-repairable coolant leaks. Rather than replacing the unit, Choice would only authorize a system recharge which is a very temporary band aid at best. Kind of like trying to carry water in a bucket with multiple holes, just not going to get very far. A recharge might last anywhere from a few weeks to as little as a few hours, regardless, it is not the appropriate solution.

You sent your tech Out to my home as my air-conditioning isn't cooling like it should. Your technician sent in what it needed. I'm paying your company to cover my air-conditioning units. As far as I can see each time you've been called you fail to cover the problem.. Last time you sent someone so inefficient the unit poured water through my ceiling.. I had to call the company I had used for over23 years. They fixed the problem and sent you a email what the problem was that was contradictory to your person. You don't want my opinion about your company and how you treat your clients. VERY POOR.

The plumber found the problem and then he fixed it, he was friendly and informative. We were happy to have the problem repaired. He explained everything abut the problem. We called Choice on a friday night and on saturday the repairman and his son were here. We are older and were pleased the problem was taken care of!

First problem came when a claim year after first claim the same company came. They in my opinion knew they failed the year before. They charged me extra to clean my entire AC system the previous year. Then went directly to the air handler and took a few photos. They showed it was not cleaned. Choice decided to deny claim based on this information. I called three other companies for a opinion. ALL three said the small dirt in air handler would not cause a second frailer of the condenser. Summary Choice used their own vendor to deny the claim. Next claim on a second home a well pump failed when the home plumbing malfunctioned. Choice denied whole claim saying pump not covered. Agree pump not covered but the original cause home plumbing was. Again Choice used deceptive excuses.

After receiving three different appointments for service, none of which were fulfilled, we finally heard (more than two weeks later) from Whirlpool with an appointment date that was finally fulfilled. Their technician was friendly and seemingly efficient, cleaning our coils and finding no other problems. However, two days after his departure freezer tempers varied sharply. Today neither the freezer or the refrigerator temperatures are right.

Choice Home Warranty has rapidly become (in my opinion as a consumer with 6 contracts with Choice) Perhaps the the most dishonest and "vile" company that I have had the experience to deal with.! In the most recent claims made by me they have denied any responsibility for payment. The reasons have been in some cases "Blatant Lies" as to what the assigned Technicians reported as the cause of failure of the inoperable items!

The repairman kept us informed of his arrival and when he arrived was polite and courteous. Informed us of his repair he was about to conduct and let us know that he was available if the problem persists after his fix. Very professional and informed us of things to look for if this happens again. Would recommend this repair company.

Our second smaller air conditioner went out - it was just blowing hot air so we turned it off. A technician from Cortinas & Sons came out the very next day after reporting it to Choice Home Warranty. He put in a new fan motor and freon and it now works great.

The good - Randall was very personable and seemed knowledgeable. Although he worked quickly. He did not seem rushed. he explained the problem well. The bad - fortunately, my air conditioning was still functional. However, if it had not been working, I feel a four day wait for Repair is excessive. The call center also does not seem to have easy access to what would seem to be routine information such as which provider service or do not service the area.

Legend Electrician came out the same day as our claim, found the problem and fixed our problem immediately. Great guy, very nice and polite. We appreciate his help and we were happy he was local to us. We just started using Choice Home Warranty and so far we have had excellent technicians.

Michael from Climate Control Master was the technician that serviced my home. He was excellent! He was pleasant and professional. He did a great job with servicing my A/C unit. He was thorough and made sure everything was working before he left. Thank you Michael and CHW for sending a experienced and professional technician.

Travis was late only due to getting someone else to excellent service. They identified the problem, and return the next day and got things going. We’re cool, and he was excellent. He was informative, concise and went right to work. He even called the next day to ensure everything was working properly.

I have had numerous claims over the past four years. In general the service has been prompt and for the most part the contractors have been professional and knowledgeable. Whenever there was an issue it was corrected in an acceptable manner. This is my second contract with Choice with 3 years left. I would recommend this to any homeowner as things always break and Choice takes the stress out of the repair process.

I called and left phone number to be in the queue. It was suggested to go online for quicker service. I was able to speak to representative and submit claim. I had a technician out to my home the next day. He had to order part. He told me he would call me when part arrived. Technician called on Saturday and installed the heating element on dry. I was able to dry clothes that day.

At almost 6:00 on a Friday night our garage door broke and would not fully close. Doorposh was assigned to us & we were given a repair date of the following Wednesday. We called them immediately as not being able to close our garage door made us extremely uncomfortable. Steve was very helpful and had us send pictures to see if he could walk us through closing the door. He realized that wasn’t possible and squeezed us into the schedule for the following morning. Sam came to our home, immediately diagnosed the problem and fixed it. He was very knowledgeable and friendly!

Choice Home Warranty is 50/50 satisfaction. If there is a small claim (ice machine broken) they send people quick (bit it never actually got repaired). If there is a major repair (A/C broke) they took 2 weeks; which in the middle of summer heat is unbearable. They have no sense of caring for the customer. Their customer service is non-existent (all AI). This makes it impossible to deal with claims. I called them, they force a call-back and disconnect, then don't call you back. Though the price is good, don't expect anything fast; don't expect customer service care; and make sure you ask lots of questions on coverage for the big stuff (HVAC/Fridge) before you sign up. It may not be worth much more than false peace of mind.

The technician was very businesslike. He call and came exactly when he said he would come. He was extremely knowledgeable of the situation and you could tell that he knew what he was doing. He explained things as he fixed the problem and didn’t mind answering questions. He even told me how to take care of the product. I would highly recommend him again

My sales rep, Terrence, it was very professional, very helpful, very patient. Did a great job of explaining everything to me in layman? Terms, he's a real asset choice. Home warranty, you guys should have a 100 of him working for you. I appreciate him and I appreciate me. His professionalism in understanding a senior citizen and taking his time with me. I appreciate him.

Dishwasher just quit working. Tried several Trouble Shooting Tasks before calling. First Time Claim. Service was quick and efficient. Had to wait a week before we could get someone to come out and repair it. But well worth the wait. The cause was poor connection in wiring. Travis was quick efficient and Polite. Travis was polite and quick.

The agent I spoke with was very helpful, respectful and courteous! Unfortunately after further review I came to conclusion since most of my appliances are fairly new and new AC still under warranty I would not be using this warranty! May look into to it in a couple years! Please cancel policy and refund first payment.

They scheduled a technician to assess our non working refrigerator on a timely basis. But they did not inform us by text or email of this. I have learned now that You must repeatedly check the status of your claim on their website for updates and appointments. That's how we learned who was coming and when. They schedule a time and date. I had to reach out to the tech and adjust his arrival time as I was scheduled for a medical procedure at the original time. Fortunately the tech was accommodating. They did report back to us on the claim our tech made to CHW on our behalf and our fridge will be repaired at some point.

Refrigerator guy did a lousy job, but plumber did excellent job. The plumber fixed the problem the refrigerator man should have fixed. After $150, numerous phone calls, and fridge leaking for a week, leak fixed. The frig guy should not be used by Choice again. Fridge guy wanted an additional $200 for two wooden shives to level fridge. Luckily, I did not fall for that ploy.

This day 5 and my AC down and I call the customer service. They assigned me to a company name Serious AC and this company gave me July 1 to work on my AC and I’m at June 20. This is so bad when you pay so much money to a company to have great customer service that not a great job they do, I like Choice Home Warranty but they’re not great on the service like that.

My air conditioner was blowing nothing but hot air. The Sears will not be able to come out until the 25th and there is a extreme heat warning. My house is 85 degrees inside and I am a senior. They warn against Seniors being in this extreme heat. I called in plenty of time so I thought they could get someone here before the extreme weather occurred.

Going online to file a claim was straight forward and easy. The update status of claim was very helpful knowing who was assigned to claim and when we would expect the technician for service on our appliance. Technician addressed the issue and explained the process and answered any of my concerns and questions regarding the unit. Technician checked the unit completely to ensure what was needed to repair. Would recommend Choice Home Warranty.

Noise was coming from inside rear wall of refrigerator. Sergei, the technician, arrived, assessed the and ordered the part. When the part came in, a few days later he gave me a call to install. I had to clean out my refrigerator, unplug it, and leave it empty for 2 days. When my refrigerator was empty I called the warranty company back and Sergey returned to my home to repair the issue. Excellent!

Ken with Cornerstone was professional and courteous. He explained to my husband and I everything he was looking for and what was the reason of my issue. He tested the unit. Now my AC is working like it is supposed to! Very happy customer. 😀 I would recommend Choice Home Warranty to all my friends.

I used the service to submit claim for air conditioning. It was very confusing but I hope it worked out. Did not use your hvac service cause I could not get in touch with company so it was after the fact. Once I got to the correct Department the lady I had was great in her explaining what I needed to do.

Work was scheduled in a timely manner and work was completed within a week of first visit. Parts had to be ordered, no big deal, technician can' t carry everything they might need. Tech was polite and knowledgeable. I would recommend Choice Home Warranty to anyone, as a matter of fact I already have. The services CHW offers are well worth the monthly premium. CHW will save the customer money in the long run. One of the better choices I've made.

The technician was very nice and knowledgeable and I felt at ease knowing that he could help. The part was ordered and he will be back in less than a week to fix my air conditioner. I know that I can trust Choice Home Warranty with anything else that should arise.

I filed a claim during the evening. A technician was sent to the house the next day. I was given a time; however, the technician was able to come hours in advance. Due to my claim being made on a Thursday evening, I wasn’t expecting service until the following week.

Kevin was cordial, professional and really seemed to care about both his work and our comfort as our A/C was not working. He worked very diligently until all the problems with the A/C were operating properly and doubled checked the system assuring that the problem would not arise again. Should another problem with our A/C occur, we would welcome Choice to assign Kevin to make the needed repairs.

Air conditioning is still in op due to repair company not able to find a replacement motor. I wonder if there is a Plan B if they don’t find one? Other than that it was easy to get service scheduled. This week will be two weeks with no air conditioning in Florida in June.

The issue was fixed a little late but the person who fixed was a certified professional. I would highly recommend Choice Warranty to my friends and colleagues. I have using their service from last 5 years and had a great experience with them. Their service is great and I have used them for different issues.

Everything went very smooth and quickly. The appointment communication was accurate and timely. The repair person was great with his communication and his appearance. I would definitely use him again and my dryer works like.

They were efficient, professional and friendly. I would recommend them to others. They answered my questions. They informed me of the options. First they would attempt to fix the problem if that didn't work a cash option or possibly a new refrigerator. They informed me that Choice would contact me. They also said that if I had any further questions I could call them and they left me a contact number.

Rep very knowledgeable. Always polite. Never left a mess when done with his job. I do wish the company would get our request out to the rep a lot quicker. The company needs a larger network of helper they can contact when submitting the owner's requests. This would make it easier on the homeowners when submitting their claims. Every thing else about the company is good.

I was very pleased with the technician that came to repair my refrigerator. He called to let me know when he’d arrive. He pinpointed the problem right away and had it fixed very in no time. I would highly recommend him.

It took 3 weeks to get someone to come to my house. Every time I called they said I would be escalated and nothing would happen. They never returned my call to update me on this. I am considering trying another company.

Quick and easy. I called as soon as it stopped working and it only took a couple days to get someone there and a couple more to resolve the issue. They couldn't get the parts for my dishwasher so they are giving me the value of the dishwasher so I can get a new one.

I had water spewing from the hose fixture out in front of my house. Within just a couple days after contacting Choice Home Warranty a plumber was scheduled, and after just 4 days the problem was fixed by a knowledgeable and professional plumber. I'm grateful for having this policy. They've come through numerous times since I've had it.

CHW really came through when I needed them, they took care of everything in a prompt manner. An appointment was set right away. With many time choices to fit my needs. The tech was on time and knowledgeable and very helpful. Things were fixed and the work area cleaned up.

Service has been satisfactory. For the most part I have only had one issue getting something repaired. And Choice did try to accommodate me with this issue. I hope to continue to get good service with prompt appointment times in the future. I hope in the future they start covering water softener. Mine was damaged in a recent hurricane and my homeowners insurance would not even cover it. It cost twelve hundred to have it fixed.

Greg came to repair my dishwasher. DW was not filling up with water. After thorough examination was able to figure out the problem fairly quickly. His communication and punctuality was exceptional. He figured out the problem and fixed it. He was very thorough and explained to me. Greg was very nice and polite. Excellent customer service!

I’m very pleased with Choice Home Warranty for providing excellent service in handling my A/C problem. They promptly approved my claim and contacted a company that quickly open and scheduled service. The technician was very knowledgeable and professional and provided excellent service in resolving the problem. I’ve been with Choice Home Warranty for many years and they have always provided prompt service. Great service.

There is warranty service is always fast and efficient. I entered a service request today and it was answered within minutes, then an hour later TNT Garage Doors was at my house. The technician was friendly and accommodating. I will recommend Choice Warranty to everyone who ask for a home warranty service company.

The claims appeal process was fair. After you listened to our reason to have a claims appeal review, you all went above the standards to ensure that we didn't have to bear the total cost of the repair work. The review process was handled quickly and promptly. Special thanks to Sylvanna **.

It was excellent and thorough visit. He helped me with all the issues and was very knowledgeable. I appreciate the service. He spent as much time as was necessary. He not only corrected the problems but taught me how to do better maintenance in the future. I would recommend MARCO to anyone in the future.

I had a great experience with Austin on the phone today. He did a great job explaining everything regarding what was covered and the cost to me for the policy. I gave him my payment and we are off to the races! I would DEFINITELY recommend the company and definitely Austin, as his delivery of all the information and all my questions asked were answered in a polite positive way. Thank you to Austin. I was looking into one of these companies as I have one in my Naples Florida home. I am so happy it's done now for this home, as this house is under some construction (built in 1940 and no upgrades since), and I can take this off the checklist, as I purchased all appliances in 2020,and a new well in 2018 refrigerator 2024. Thanks. Christina **

In the world of digital communication, it is so easy to file a claim in the convenience of your own home. You get a response quickly, and the proper tech is out taking care of the problem within forty eight hours. You only pay your deductible even if a replacement is needed.

I would of gave a higher rating if I hadn't of had to wait for over 2 hours for a return call when I finally got through the process that point on wad very good. Just waiting to hear back from one if your choice home warranty technicians. Again just waiting.

While filling out the information online Robert called me and discussed the coverage with me. He also listen to my complaint about my current Home Warranty company and explained the rating system for Home Warranty companies. Robert took extra time with me to get the sale but was not aggressive. Very Professional and listened to clarify my concerns.

The dryer was not working, after a few seconds of operation it would shut off. If you waited a few minutes and started it up the results were the same. The technician recommended the motor be replaced. I received an email this morning that authorized the replacement. I'm waiting to see how quickly the completion takes.

Claim was easy to file with associate. Waiting to hear from experienced tech for time and date to repair. Will update when problem is completed. Hopefully I will hear from tech in next couple of days. I understand that today is Friday and it could be Monday before I hear from a tech.

Did not make appointment and then called later in the day to reschedule. I called many times during the day without getting a response and then later they called to reschedule. Person stated that they did not have the original time scheduled. I stayed home to be there for them. Hopefully this time they will be here at their promised time.

Anytime I put in a request for service it has been handled very quickly. Sometimes the companies that are sent out can be questionable, and waiting on parts can sometimes be headache, but overall I am satisfied. The customer service has been fantastic with any concern I may have. Thank you!

Thanks to Anthony of LG and Choice! Everything works great now! My dryer started to make noises. Turns out it was the rollers: They needed replacing and Anthony fixed everything. I had Sears look first and they knew absolutely nothing. Thank goodness Anthony came out to fix the problem.

Oven stopped working and I called Choice. They assigned a repair company to come out and fix it but they had no appointments available for 9 days. Choice was great in response time but the appliance repair company was slow in getting to me. Being without an oven for that long was a challenge.

The service tech was great. But I received a email 3 hrs before the service time. It should have been a day notice. Second I didn't receive any notice of his return service. I pull on my driveway and he pulls up also. No notice from Choice Warranty.

I recently purchased a Choice Home Warranty policy. The process was very easy and the coverage seems comprehensive. I haven’t made a claim yet; but a claim in the future is inevitable especially in southern Louisiana. If your claim procedure is anything like your sign up, being pleased is an understatement. I look forward to a long professional relationship with your company. Thank you!

Very quick analysis outcome and decision making and replacement schedule. As soon as we submitted the claim, we received the tech assignment in 24 hours and assigned the tech quickly. Tech team also very good experience and explaining the issue and solution. Tech responded quickly and adjusted with client schedule.

The owner of the company was the technician that came out to look at our HVAC and was awesome! Just moving to this area, we are looking for companies to service our home and we are now definitely becoming members of Wyzer Heating & Cooling! Thank you for your prompt appointment time and thorough inspection of our unit.

The tech arrived on time. He was very professional and knowledgeable. Also, he fixed the system quickly, it was 85 degrees in my house, now it’s a cool 74. He told me my heating system needs to be replaced. I should be hearing from Choice very soon. I work from home and during the summer, I must have air conditioning.

Luis was actually early and quickly fixed my broken icemaker motor! I couldn’t believe how fast that was. Plus, he was kind enough to answer a question I had about refrigerators in general. Very happy with the service! And so far, I’m very happy with my Choice Home Warranty. I’m recommending it to my kids and Friends.

They get a good job but had to reschedule the appointment three times. Then rescheduled twice after the job was completed. They were good after they arrived and worked on the job. The office said that they were short-staffed. I wondered why they took the job if that were so.

One main reason I chose Choice Warranty was they were the only ones to also offer septic services. I will admit I was a bit skeptical when I first signed up but I am a believer now. Month and a half of having plan my pump for my septic broke. I put a claim in. 2 days later (was the weekend), a wonderful man arrived and replaced the pump. No fuss. No issues. The service with both Choice Warranty and the septic guy was great customer service. Both interactions were pleasant and kept me informed of each process. I will be keeping Choice Warranty for the remainder of my mortgage. Very well worth the investment.

Came out on a Friday. Came back the next Friday with the wire. After checking the wire, there was no problem. Should have checked it the first time. After playing with the control knobs, the machine started working. I was happy to get to do laundry again. I paid a 100.00 for the service call. When I took out this warranty, it was only 65.00.

I had loss of power to my TV, bedroom and kitchen. It resolved spontaneously after I played with the switches, but I wanted to get it checked. The technician came out the next day. No problem was found. However, about an hour after he left, the same problem returned. This time I didn’t interfere. He found a burned out breaker. I’m sooooo grateful for his expertise and the fact that Choice Home Warranty sent him to me.

I am overly pleased with the services provided Choice Warranty. I was contacted within a matter of minutes (after submitting a claim) with a date, time, name of company who would repair my Viking range, telephone number, etc. The technician arrived at the scheduled time and only took about 30 minutes to complete the repair. I was impressed with his friendliness and his personal appearance was clean and neat.

The technician was prompt once he was scheduled! To my knowledge, Price Pro Not at fault for the time it took Choice to get a service company to accept the service repair! However, the technician was knowledgeable, managed his time well and serviced my A/C quickly and efficiently! He thoughtfully and pointedly explained my options. I would recommend Price Pro Heating and Air, specifically their tech for professional and friendly service!

Was very nice to text us the problem and said was fixed. Renter was happy and so are we. He gave good service and was flexible, on time arrangements and was there when he said. Was quick to find the problem and fix. We are very happy with his service. Thank you.

I have 2 more questions, but only got a No Reply email address... Will the lump sum due in July be billed? I advised I can pay that when my next SS check is deposited, on or about July 12. Will I be up for renewal in June or July of 2026? Richard was AMAZING and answered all the questions we could think of at the time of our call. Also really appreciate the senior and military discounts!!!! Richard did such a great job, I requested an opportunity to rate his service! Great job, Richard!! 👏🏼👏🏼👏🏼

German came and fix my refrigerator. He did a very good job. He was very nice and explained to me what was wrong. I would recommend him to anybody. I would recommend them to anyone who worked on it quickly, was here when he was supposed to be, and he did a really good job.

I was impressed with the speed of response; I put in a claim and a technician was scheduled for the next working day which was a Monday. The technician arrived, was very professional. He did my job and when I showed him a related one that I could not put the claim in. He called it in and repaired everything. I am very happy with Choice Home Warranty, I don't regret dealing with them.

Choice Home Warranty has always satisfied our needs for service. Quickness on response of service, only being told our refrigerator can not be repaired this time. Now awaiting the process for new refrigerator and hoping it's quick as well. We been a customer for a long time and plan to continue.

Submitted a claim for freezer repair. The repair technician was scheduled for the following week, but arrived in two days, which was greatly appreciated. Choice determined to replace the freezer instead of repairing it. I appreciate the quick response in getting a repair technician here quickly and resolving this event. Outstanding customer service. Thank you!

Just having a lot of trouble opening up new account saying that certain brands clients you have to work with the manufacturers authorized service text which means you have to pay upfront. This was never mentioned to me when I signed up. This should be a priority to all of your people. I talked to a supervisor who explained this to me. He was quite helpful and gracious. He deserves a raise. His name was David **

Reuben **, the AC Technician came one day earlier than the scheduled appointment time, which is very helpful. He fixed the problem and was very professional and patient with my questions. I highly recommend this AC Technician. Unfortunately, we do not always have good one like him. I think the AC technician who came last time did not do a good job after I watched Reuben did his work.

Within two working days, LG sent Dylan out to review the problem. Within minutes he knew what was wrong (compressor was out) and said he didn't have one on his truck but would be back same day. He immediately moved the fridge which was in a very tight spot. Got behind it and fixed it. Also filling up the Freon. Within about 40 minutes the job was done and the fridge was working. Dylan was professional, he knew his product and fixed everything same day. Great technician.

Tech stated problem with AC was normal wear and tear. CHoice refuses to pay for repair. I will be cancelling my choice policy. Why hire a tech who puts their hands on a system when your "experts" look at a picture and say nope this is what caused it to fail. See attached picture. Can your experts tell me why this flashlight isn't working from the picture provided. Yet you can look at a picture of something and tell what caused it to fail regardless of what the tech who put their hands on it says.

Choice Home Warranty contacted the LG repair person the same day I reported the claim. The repair person called me & asked questions about the problem & wanted the model #. He said he was going to order parts which would be sent to my home. The parts arrived in time for the scheduled appointment; the repairman fixed the problem & now my icemaker works great. I am very satisfied with the service Choice provided & I highly recommend them (5 Stars)!

I put in a claim for my HVAC and the dual capacitor had to be replaced. Everything went great from setting claim up, quickly assigning it out and dealing with the referred company being out of state so I was happy with the outcome. The experience was pleasurable and I'm glad I had the warranty for it.

I am frustrated and dissatisfied with the wait time for my broken water heater. I am being told I need to wait five days for someone to come out and look at it. Frankly, that’s unacceptable. Over the past few years with Choice Warranty, I’ve noticed that it’s taking longer and longer to get repairs scheduled. I’ve never complained before because the issues were minor and I could afford to wait. But going without hot water for this long is not a minor problem, and I don’t believe I should have to wait nearly a week for a response. I expect better service especially for something as essential as hot water.

Whenever I have a brake down with any appliances at home I don't hesitate to call Choice Home insurance. Is so simple to do a claim online. They are fast at getting someone out to the home. Also if you have a company of choice as long as is in contract they will call the company for you and schedule appointment, I really recommend to all my friends and family.

I had a problem with the water line to the refrigerator. Technician checked the line and was about to write up for a replacement valve when he noticed that I had a water softener system. He checked the line to the water softener and found that the faucet from that system that feeds to the refrigerator was turned off. After turning it on, water was restored and fridge now has water and ice.

Texas Elite provided excellent and professional services for Choice Home Warranty. Although my parts had to be ordered; the day they arrived a technician came out to install the parts and make sure it was in working working order. They even called later in the day to make sure I had hot water.

Don't know if CHW instructed, the technicians would not fully charge up the compressor when the AC is lack of Freon. Customer is told to find own company to do it, of course with extra cost to the customer. Also, technician does not check if there is any Freon leakage to avoid future leak.

My A/C went down and I was worried I wasn't going to have a good experience with the insurance but I was wrong. The appointment was made with 24 hours and a very professional company showed up for the job. They were able to repair my A/C without needing parts and got me back to cold and I'm Florida that's very important. Very satisfied with the service.

I strongly advise against using this company. Reputable contractors and companies won’t work with them, so be cautious about any technicians they send your way regarding their credentials and business practices. We are currently facing an AC issue; our unit isn’t cooling the home properly. After submitting a claim, they sent a technician from a supposedly five-star rated local company to assist us. Unfortunately, all the technician did was top off the unit with coolant and collect a $75 fee. It didn’t resolve the issue, and we weren’t given any information about what the problem actually was—he just left!

We were very happy with the service we received from Only Way Air Heating & Air Conditioning. The technician (Ronald) was competent and thorough in the work he did. He resolved our issue promptly. He answered all of our questions and we were completely satisfied with his work. We would highly recommend this company to our friends.

Technician was on time and completed the job fast and knew what the problem was and brought parts with him, so he didn't have to come back. The only thing I didn't like is I can't pay him with credit card because he didn't have the credit card machine. I will request him in future.

Your policies have caused delayed services, undue stress, and a waste of my money and time. Your service is not satisfactory and after my current broken faucet is repaired I want the services discontinued. I will get another policy with your competitor. I don't get how a leaky faucet does not qualify for a claim, you tried to acknowledge our dissatisfaction but we ended up paying a service fee twice. Do you have money to throw away?

Matt was terrific. He was professional and very knowledgeable. This company is very honest. He kept me apprised of everything that was going on with my AC. I would definitely recommend them to friends. If anything else goes wrong I will definitely be requesting Matt to come back out to service it.

I spoke with the technician about the problem over the phone and he stated I needed a new ice maker. He ordered one and had it shipped to my house. He came the day after the new ice maker had arrived and had it installed in less than 1/2 hour.

I couldn’t be happier with my air conditioner! From the moment he looked at the problem, it has made an incredible difference in my home comfort. The cooling is fast, efficient, and evenly distributed across every room. Even during the hottest days, the temperature stays consistently cool and refreshing. One of the things I appreciate most is how quietly it runs— You almost forget it’s on! The energy efficiency is another standout feature. I’ve already noticed a drop in my electricity bill compared to last summer. It’s clear that this unit was designed with both performance and sustainability in mind. The remote control and smart settings make it super easy to adjust temperatures or switch modes, even from bed or the couch.

Grafton was so helpful, professional and kind! He is welcome any time I have a GE appliance issue! Choice got this fix right! The help personnel were kind, listened to my issues and sent the right technician to complete the job in expedited manner! Thank you so much Grafton for fixing my dryer so I don’t have to go to a laundromat in this high heat and humidity!

I had a copper water line leak in pipes the builder ran through the studs inside the drywall of the interior of my 3-car attached garage. The technician was great but Choice decided that the builder’s original installation was not proper and denied. They had no empathy for my water leak issue. I went ahead and paid out of pocket so we could use water without flooding the interior floor. I went through the appeals process but they wouldn’t budge. Poor customer commitment and service.

Technician that was assigned to my claim was professional and knowledgeable. Not only solved the issue immediately but took the extra steps to double check the AC system overall and took the time to explain what to check in the future. I would definitely recommend Joshua to other friends and family.

Very fast response time with picking up the job and making the appointment! Very efficient and communicated with me about what needed to be done and also after the work was completed thoroughly through emails, texts and phone calls! Very professional and made the necessary repairs. I was very impressed and will definitely call or request Clockwise for my plumbing needs.

Just Better Air Conditioning contacted me to schedule the appointment. The technician (Michael) was on time and he was very professional. He explained what he was going to be checking and why as well as what parts he was replacing. He replaced the parts and my AC is working as it should. I would recommend using Just Better Air Conditioning again.

Very friendly tech. He inspected the washer and ran it through a cycle, but no water leak. It had been leaking a small amount of water under bottom of front leg. I will continue to monitor it and call back if it continues. Because nothing was found defective during his visit, CHOICE Home Warranty still pays for visit, correct. Otherwise it's not fair for us or them.

Choice Warranty assigned the service technician immediately they contacted me, they were thorough and arrived on time, diagnosed the problem, ordered the parts and when they arrived, they came back out and installed them and everything is working great! I would highly recommend their service. This will be my 4th year with Choice.

My experience with Jim ** was great, he mentioned the Choice Warranty in a nice manner. He explained in detail, gave examples; extended warranty for 6 years, cost. Since I am senior, he was able to get a better price. Jim never showed frustration as I 88 and slow and he waited until I gave the information. There should be more people like Jim in this world.

Choice Warranty assigned a company within 24 hours - Jacksons Water and Waste Drain Cleaning. The technician, Derrick, was very polite. He provided an accurate arrival time window and called 30 min. prior to arrival. The issue was quickly resolved. Derrick explained the cause of the problem as well as the solution.

Hector was very knowledgeable and I would highly recommend him to anyone. Thank you for sending him to me. Our A/C has never worked this well before! And I am well pleased with Choice Home Warranty. So glad I chose them. I believe more of the humidity is being removed from the air and we are so much more comfortable.

Work was performed in a timely manner. Jerome was very polite and professional. Plumbing issue was resolved Central Services. LLC responded to my request for service quickly. Basement sink was stopped up and Jerome worked on it to repair stoppage. He explained to me what he was doing. I would request this company again if needed.

Great job done from the beginning to end. I put my claim in and instantly, the agent booked me with a tech. My appt. was done within two days which was surprising for me. She even took my payment up front. She even asked if I wanted to pay for my $75 upfront or for later when the tech would arrive which was great for me. Didn't even have to mess with the tech. Tech got in touch and confirmed my time and day and also asked me for serial number etc… asked what problem was and told him. Didn't know but I got parts delivered to me on the same day of the appointment. Wow! I was amazed at how he figured out what the issue was. Very proactive! The installation went very smoothly and promptly. I would recommend this company. Love my warranty company so far. Thank you so much for your help and fast action on my issue. Again a very happy customer.

GE top load Washer lid broke was denied by warranty. Lid on machine is plastic. HVAC that was installed in 2023 we financed after warranty denied- they rather we pay copay every 3-4 months than replace. Now the compressor has gone out on the new one but because it is under manufacturer's warranty claim denied, but manufacturer warranty only covers parts and not labor or service call, still denied. HAS BECOME BAD WARRANTY COMPANY.

We are on day 3 of our claim of a leaking pipe and not a single bit of contact or update. I have sent multiple messages and am now waiting for a call back. This is unacceptable. To have to wait 3 days and still no communication on an active leaking pipe!

Called in for service on Tuesday evening and was contacted first thing Tuesday night to tell me when they were coming to fix my dryer. The appointment was from 11 to 3 yet they showed up at 10:30 with advanced notice, took care of my dryer, were very polite and professional.

Appointment got made quickly and their man checked out everything looking for the problem. Said parts would have to be ordered and told me how long that would take and set up my next appointment. He came on time with the new part and fixed my ice maker. Would I recommend Choice? Absolutely. Takes the worry out of having a high cost repair.

Choice Warranty consistently delivers quality service by employing skilled technicians who are both knowledgeable and detail oriented when handling repairs. Their attention to craftsmanship has always been a strong point. However, one area that has seen a decline is scheduling efficiency—it once operated with impressive promptness, but now appointments seem to take longer to secure. This shift can be inconvenient for those expecting quick service. Hopefully, it’s a temporary slowdown and they’ll return to their previous turnaround times soon. Overall, their commitment to reliable repairs remains solid.

I am beyond angry with Choice Home Warranty. I’ve been without A/C for over 7 weeks in the middle of summer, and they’ve done nothing but give me the runaround. They’ve denied my claim repeatedly, each time coming up with a new excuse. They keep sending out different technicians — none of them actually fix the issue — and when I finally got a qualified technician who diagnosed the problem and submitted everything they asked for, CHW still claimed they needed more photos (which were already sent multiple times).

Claim filed 6/10/25. Technician on 6/12 unable to repair, said needed replacing and took pics and filed all with Choice. Second tech came 6/17, replaced gas valve as instructed by Choice. Got it working, but makes a lot of noise and he also said it needs to be replaced. All was reported to Choice, who has not bothered to further respond. We don't feel it is safe and getting nowhere with Choice replacing it. Will have to pursue other avenue s if we can't get this resolved soon!

Jeremy is very kind and professional, and I enjoyed talking with him. He explained everything perfectly, and he went over each option and each appliance that I needed to consider for coverage. Jeremy did a very good job of explaining all of my options for coverage and for premium prices.

The salesman that called was very forceful not wanting to take my answers when I told him no about not wanting to pay for the year. Then he told me he was sorry I got up on the wrong side of the bed. If it wasn’t for the fact that he gave me a good price and information and I want to cancel my Sears contract so badly I probably would have canceled my sign up.

Choice Home Warranty. The worst company ever. Tried to get service for a garage door opener since February got the run around until I finally had such a fit with the resolution center they finally allowed my cancellation to go through. Over 10 times on the phone with someone from the resolution center they all said the same, "Oohh we are going to escalate this for you. No reason for this poor service. You are covered up to $3000. Oh my god this is completely inexcusable." yet never anything done. But they renewed me without asking me or any notice increased my monthly payment and increased the service fee. Collected all that money for almost 2 years and never followed through on anything I was entitled to receive. So you tell me do you want to do business with this company. Read their reviews on legit sites before signing up. Brigitte **

The good news is that Choice will replace my refrigerator. I pay a pretty large monthly amount and it seems like each time I have made a claim it goes up. I was sent an email stating that I will get a new refrigerator and I could accept a gift card for one. The amount is lower than the cost of most refrigerators that have double doors in an ice maker. Also I may have to wait up to 30 days before the gift card arrives. Once I was left without a hot water heater for 2 weeks with Choice.

I received a call from CHW AND WAS HAPPY TO SIGN UP. I received a referral from a friend who is very happy with CHW so I decided to try it while considering changing from the company I am currently with. Catherine was very thorough in explaining everything. I hope to be a member for a long time.

GE Tech came on time, ordered part at very convenient time and repaired Microwave. He was courteous and professional and taken care of the problem very well. I would recommend GE professionals for GE appliances. He called before coming and called before coming to fix issue. I am very pleased with Choice and GE Tech. Thanks for taking care of consumers.

I've had 2 service people here to repair only to find that it can't be repaired. Apparently your company won't cover replacement. Even after I had paid nearly $2500 for several years of coverage in advance. I'm disappointed and am regretting going with this company. (Setting up the schedule for repair was good, I'm disappointed that there apparently is no coverage for replacement).

Leyvas Heating & AC CHW Technician was respectful, effective and efficient. The assigned technician arrived on time and able to diagnose the issue with AC in a very reasonable time. The technician restored service back to normal condition. Just in time before the 90 degree weather. Very satisfied with the results.

I took this out yesterday and I’m just wanting to know if I’m going to get an email for a receipt and something for my protection that I have took this out. I don’t have nothing else to say. I’m just glad that I have took this out.

It was a very best investment that I could have made since we got a new home with appliances in it so what better way to maintain it a very little car because this ** took care of a lot of things that I would have had to replace. Very Good.

The technician successfully resolved my issue with a drain leak in my air conditioning unit. He diligently worked to figure out what seemed to be a difficult task. The technician was very prompt and professional in completing the task. Would recommend this company going forward. Hats off to Conquer All HVAC R & Services.

Well, so far I haven’t had to dry anything but I hope it works on my next load. I’ll sure keep you posted. He put a new sensor in the dryer. I really hope it works and I don’t have to pay another $75. For them to come out again.

I was shocked by the number. After I went back and read the warranty agreement again, I was disgusted, feeling that I have been conned. I would rather pay full price for a water heater with someone I can trust. Please cancel the warranty and return any unearned premium. The plumber who came out was great, but the warranty coverage is misleading.

There is no way I’ve had to go 2 weeks without hot water for you to send me an email stating my portion of the work is $550. I can get a brand new water heater for that amount. I’ve been with this company for 10 yrs and it’s always a mess trying to get anything done. I still have a hole in my ceiling from the last claim.

The work hasn't been finished yet. A part has to be ordered and installed. So far everything has been pleasant. When the work is complete I'll be able to give a true assessment. The technician was very nice and informative. So fair all is okay. When the work is complete I'll give another review.

Called in the problem and requested to speak with a Choice representative, but was connected to a computerized response system. Fortunately the system assigned a very competent service technician who arrived on site within five hours of placing the claim. Choice approved the replacement recommendation of the service technician within five hours.

The technician came in and fixed the issue in less than an hour... He was professional...for as now the ac is blowing colder and no squeaking... My only problem is paying 100 for the visit...I DID NOT KNOW THE SERVICE CALL HAD INCREASED IN PRICE... THAT'S A LOT FOR THIS DAY AND TIME!

Air conditioning fan was making a very loud noise and it all of a sudden it stopped working. Made a call to Choice Home Warranty and within a couple of hours, I got a call from a Air Conditioning company to schedule an appointment. It was very fast due to I have two toddlers in the house who have medical conditions, that I was very concerned for them. Just wanted to say thank you Choice, for all your support.

Choice assigned a technician and my ceiling fan was repaired within 4 days. All I had to do was pay my $100.00 co-pay. I would recommend Choice Home Warranty, they have things repaired quickly, and they give you peace of mind. In my book, Choice Home Warranty is AAA+++. If you do not have home warranty coverage, get them today!

So far Choice Home Warranty has been good with providing services, but there are some drawbacks that I’m not happy about. First the service fees seem to increase frequently without notice, I already pay a monthly fee. Secondly when a claim is placed, it could take days for a service technician to come out. If the service technician cannot fix the problem on the initial visit or that day, it will take more time for the issue to be resolved. The service technicians need the more prepared with more equipment and proper tools to repair the more frequent household repair issues.

Very satisfied with Armco AC company. Their first visit our problem could have been solved that day if Choice Warranty would have returned their call for authorization to repair. So we had to wait another two days for the fix. Thank goodness we had a window air to use being that the temps here in Florida have been 95. We had to call Choice to get the ball rolling. Also, it would be nice if the repair companies were closer and not 2 hours away.

The technician from A2Z did excellent work on the garage doors and was very friendly and helpful. Thank you. The warranty service was also very quick this time and the service was completed in a reasonable amount of time. The garage door is working very well now. In addition, he mentioned that it comes with a one-year warranty. Thank you for the service.

Had the pleasure of speaking with an agent who shared a rate of $34 a month due to VIP status in my neighborhood. Instead, charged $75 and took full amount instead of being billed for the month for the next 3.5 years as stated by Angel **. This is not good business as I was excited to obtain my coverage to be disappointed by a full paid amount that was withdrawn from my bank account and not in my budget.

Choice denied to repair the kitchen faucet head that was broken, but wanted to replace the faucet with a builder's grade faucet, which is a downgrade to the faucet I have. It would've been cheaper to replace the faucet head, but again the work was denied, very unsatisfied. I been with Choice for many years.

It is by far the best home warranty I've had it for 3 years. I was a new homeowner and it has been great to know I can call day or night when I have a issue. The response time has been reasonable. The company and tech have been able to resolve all my issues. I have recommended it to my family and friends and they have signed up. As a homeowner, having them makes being a homeowner less stressful.

I had a tech come out on 6/12/25 to check out mt dryer. I thought he said the control board was bad and it was not available. After that, I did not hear from the tech or Choice Home Warranty. So today, 6/17/ 25 I called Choice to find out what they were going to do to repair my dryer. She said she was going to call the repair company and to give them 24 hours to respond. I am 81 years old and need my dryer to be working.

I have water in my AC pan. I tried to relay that to message but it would not recognize that issue. I just wanted to be specific. I am currently waiting on a response for technician. I know you are busy but it would be nice to talk to a real person.

In general I have had good experience with Choice but definitely you need to work in your time response when comes to an air conditioning problem or anything you need on your day to day as the water heater too. You need to be sensitive that is very difficult for people to not have air conditioning or hot water. More than a week to replace these items is too much, for you behind the desk may not be important but for the people living at the house is!!

He was very polite and helpful in making sure of what I wanted covered. Talked about how much it would cost for service calls repair or replacement. I was very pleased with what we discussed. It is always nice to someone who takes the time to talk to you about your plan instead of rushing you into something you don't want or don't like just to make the sale and get you off the phone. Thank you.

I am waiting to hear from my repairman if my dishwasher will be repaired or replaced. The repairman was friendly and did good work. I appreciate him. I trust him. I believe that $100 for a call is way too much when you pay $55/month. Almost any appliance can be replaced for $660 which is what is paid per year for this warranty.

Texted to request technician to resolve problem. Easy to request help. Received email confirming request and about 2 hours later was emailed name of repair service and the time and date they would arrive. Very easy process. This is my first year with Choice and the experience has been very good and would recommend them to others.

He was very timely and polite. He had to order three different parts. He mention that it may take about a week or two for the parts to come back. I look forward to that time my freezer is not working well. I look forward to him coming back. The companies they work with are great.

I had just clicked on an email about a savings with Choice Home Warranty, which I've had for over a year, when Seth called me. I got a new policy for 6 years that will be far less than my old policy and VERY pleased with all the services and responses I've had with this company, including the security system that came with it!

CHW online portal is very convenient to request a service call. Issue was resolved on timely manner and technician was very knowledgeable about the issue and fix the problem we are having with our water heater on his first visit. I have been customer with this company for over 15 years and have always pleasant experience dealing with them and technicians they assigned.

My garage door opener needed replacement after the logic board became defective. The initial repair company referrals were not in the local area. After speaking with Norvette ** in their claim escalation department she helped me work with a local BBB rated company, Precision Door, who was able to quickly diagnose and repair my garage door. After initially being frustrated with the process, Ms. ** was extremely empathetic and she patiently worked with me to expedite my claim and help me remain a loyal Choice Home Warranty customer, she deserves "Five Stars" for her professionalism and quick follow up, thank you!

Appreciated the information and assistance received by the gentleman that helped us in purchasing this homeowner's warranty. Everything was explained and additional offers were presented. This will replace a more expensive homeowners' warranty we have had for 20 years and are glad we found this offer. Recognition of our Veteran was also appreciated. Thank you.

My recent claim for my non-operating AC system went down very well and I can give it more than three stars for sure. However, a previous claim for my refrigerator/freezer problem was deemed that I should have a new refrigerator. For this I received $490 which in no way covers a new fridge. In both claims, the provider was prompt, courteous and efficient so I was definitely satisfied with both of them.

Representative was very knowledgeable and pleasant to speak with. She was also very accommodating when I left a message. She called back right away. Customer service was A+. Thank you. I am looking forward to having a great relationship the company when I begin with my monthly payments. Thank you

Hot water tank was leaking. Made a claim, the company they hired set an appt for 5 days later and never showed up. They said they will hire another company which they could not find one and after 6 days they told me to find my own plumber and they will reimburse me. Turns out I needed my hot water tank replaced and the invoice sent to them from the plumber was a total of 2721.44 and they did approve the repair but is only going to reimburse me 614.00. A total failure. What is the purpose of having a home warranty when they do not have reputable companies that actually come out to your home when Choice Home warranty tells you that they will be there or when you do their job for them and hire a plumber yourself and they lie to you and do not reimburse the full amount. Now I have to contact agencies to help to get my money back. Will go to court if I have to.

The technician that assigned to me did an excellent job. He was very professional and knowledgeable with his assessment of the problem. He didn't rush the job and was very thorough about finding and fixing the problem. I am very satisfied with his work. I would recommend him to anyone needing an electrical problem resolved. He also gave me helpful suggestions to keep my home safe from any future electrical issues. I will be implementing some of his suggestions so I avoid any future electrical problems.

All my questions were answered and the person I talked with was informed and pleasant. The process to submit a claim seems efficient and there are many ways in which I can do so. So far, I am very happy with this company and look forward to working with them in the future.

William was excellent. He came on time only a two day wait to get someone here to fix my A/C issue. He was very courteous and explained everything to me in detail and had the part needed in his truck so the repair could be done right on the spot and checked my unit and said everything was ok and ready for the high use in the upcoming summer months ahead. I would definitely use him again.

Spoke with Anthony A. Regarding home warranty coverage. From start to finish very knowledgeable and courteous. Mr ** went above and beyond his duties in getting me set in an awesome plan with major credits and discounts. It was a yes for me on value and service. I give Mr ** and CHW and excellent rating and I approve this message. Thank You so much.

Tech was very knowledgeable and explained the process as he diagnosed the refrigerator free34 that was not cooling. Took care of my home. Cleaned up after himself. Explained the part that was bad and the reorder process. And how long it typically takes. Said the 2nd visit would be very quick.

I filed a claim and after a week of Choice Home Warranty not being able to find a plumber to come unclog a pipe for sink/dishwasher, they had me hire a plumber and they would reimburse me after they approved the technicians diagnosis. Choice Home warranty would not tell me how much they would reimburse, but after all said and done they only reimbursed me $40 as that is how much it would cost if their contracted vendor would do it.

I was looking at switching home warranty companies and the agent I talked to was super helpful in my making a decision to switch to Choice Home Warranty, In fact I was so impressed that I not only took the warranty on my primary residence but ALSO on my condo in another city. I'm looking forward to being worry free in both locations.

Hello. I would like to share the timeline of how long it took to get results. May 30th-claim called, June 3rd-appointment with tech, June 5th- claim approved, June6th- payment for our share was requested, June 9th finally received call back to discuss our share, paid and equipment ordered. June 10th installed. The technician was great. He kept in touch with us as to what was going to happen. I am disappointed how long it took to receive call backs and never heard from my case manager. I called and emailed over and over. I would be happy to talk to someone about this.

I cannot give a low enough rating for Choice Home Warranty. It is a huge ripoff. First, the process for getting a technician to my home is extremely inconvenient. It takes days to get someone out to look over the failed item. I have called them out for (dishwasher, water heater, A/C, garbage disposal, and microwave). They denied all of them and I have had to file an appeal on everything; most of them with no success. Second, the technicians they send over are very unprofessional. Typically, a father and son business where one of them is constantly in the phone answering calls for other customers, and they don’t use legitimate equipment. For example, the HVAC technician used a spray bottle with soap and water to check for a leak rather than using an electronic leak detector that could detect leaks within the unit.

Garrett was professional. I think the product, AC he quoted was very high compared to my neighbors. Choice did not help much. With a home warranty in place for over 2 years my out of pocket was $3400. For a home that cost me $30,000 I can’t justify. I am canceling my policy. I would still recommend Comfort Pro for smaller jobs.

Technicians checked components including electrical wiring, fan and capacitor on my two part AC unit. They replaced the capacitor. They also took a moment to explained their repair. They communicated well to confirm the appointment and also telephoned to indicate the time of arrival. I had to request a receipt but otherwise they technicians were professional.

Horrible customer service. Went through three different service providers for washing machine repair. They were all over 70 miles away and not able to repair it. Had to go through their Reimbursement Process, hiring my own local area company to make the repairs and now have to wait to be reimbursed for the repairs. Horrible customer service getting it approved and hassle getting documents uploaded to their site. Leaving Choice ASAP!

Although my initial company that was supposed to come to my house failed to do so (Sears) I was amazed and totally satisfied with MR BREEZE. His name is Alex and what a professional experience I had with him. I only want to use Mr Breeze on all my AC AND ELECTRICAL WORK.

Had a small problem with my refrigerator. Honestly Choice warranty got someone on it and it was fixed easy in a matter of a few days. The tech was super helpful and friendly. They came in the time they had said. I was very pleased with the service. The claim was very easy.

He was thorough and fixed my LG fridge in a minimal amount of time. He found the defective part right away. The repairman had a replacement part in his truck. He installed the new part. He called the next day to inquire if the fridge was fixed. My wife and I are thoroughly happy with the outcome.

The person who I talked with was very proffesional. He knows everything about what I need to resolve my problem corcerning my claim. My problem was resolved in few minutes with no delay. I am very satisfied and I appreciate the way he treats me with cordiality and respect. I will not hesitate to recomend home warranty to other peoiple,,.

Katelyn was great to work with - very patient throughout the two week time for me to shift with my very busy schedule. She was professional, answered my questions and was great to work with - looking forward to working with Choice as a result of working directly with Katelyn. Bravo Katelyn!!

This was my first claim that I had to put in with choice since I got them and they did an excellent job. My AC had broke and I put in my claim online within 24 hours. I got my email confirming my appointment with the contractor they gave me it went well. Glad I changed services to Choice will recommend them to friends.

Completely useless having the home warranty from CHOICE. They don’t reimburse and keep pointing some weird reasons for not reimbursing. Recently HVAC stopped working and I reached out to CHOICE support and raised the claim. Initially they said get a local available technician and will reimburse. But once the technician visited and provided the technical analysis-estimate and fix details for approval to proceed, then CHOICE denied it saying that the HVAC has failed under abnormal operating circumstances & catastrophic failure and they denied to pay. This kept going on for a week and we had to no other option but to pay out of pocket and get the HVAC repaired. When HVAC just stopped working in April due to age, how is it abnormal and what catastrophic. CHOICE left us with NO CHOICE. Please avoid CHOICE appliance insurance.

My toilet is backed up and the plumber stated that the line needs to be fixed. Choice will not fix it! I'm trying to inform them that he did not use anything yet I did and was unsuccessful. Apparently you can only speak to one person about your claim and no one else will assist. They barely cover anything anymore.

Choice Home Warranty typically acts fast and connected me to the plumber in a matter of few hours. However the plumber gave us an appointment 4 days away. The plumber kept changing the window for the appointment as well. Luckily, this was not an emergency. The plumber did an excellent job. He replaced all the tank guts, and cleaned afterwards, Thank you.

This was my 1st time calling to put a claim. And I was extremely happy with the customer service. Plus, the technician came over and was very knowledgeable and spoke English. I'm extremely happy a change to you guys. Today I had to put other claim, I did it on line and it was fast & easy. Great customer service. Highly recommended.

I called because I'm so grossly unsatisfied with AHS that I cannot stand them any longer. I did my research and saw this company at the top of almost every list I saw. If not first, then second. Let's give these guys a shot at my business since AHS so clearly doesn't care about its customers. I sent in an online request and was called within five minutes, had a policy within the next five minutes, and it will be in effect in a month. It's pretty perfect. Justin walked me through the payment options and sounded like he was digging deep to save me money. I appreciated this call more than words could explain right now.

The person I spoke with gave me easy to understand information. Offered the best options and the amount was less than what it would be to renew with my current warranty service. I appreciated the quick call back and look forward to having great service this year with Choice Home Warranty. THE PERSON I spoke with was very polite and I got an email with the account information very quickly. THANK YOU!

Within moments I got an email assigning a subcontractor to come to my house the next day. It is such a relief knowing I can count on Choice Home Warranty. Once the subcontractor comes and whatever needs to be done gets done I will be happy to write a review after.

The technician could not speak English, but he had his translator APP and made the effort to communicate. He indicated that he was not to repair or clean the dryer vent; that was not in his contract. He indicated that it was a separate job. I maintain that the vent is connected to the dryer and is a part of the system. It is essential to the operation of the dryer and should be treated as such in the work order. He should have cleaned the dryer vent as a part of the service call. As a matter of fact the service should incude preventative maintenance.

The member I talked to on the phone was courteous and very helpful in getting me through the process. He led me through everything and got me on track for with my warranty. He was knowledgeable and fast to sign me up. Now I feel covered. You need to shorten the criteria.

Purchased spa coverage and when tried to make a claim told it was a mistake and shouldn’t have been covered. Recently filed a dishwasher claim. Was told they would send Lowe’s card for $272.00 replacement. No satisfaction given when I explained a new dishwasher was hundreds $ more. They are supposedly providing a new furnace, but I am supposed to pay nearly $2000.00 for installation. I bought this policy for 6 years for 2 locations as it sounded favorable. Got a runaround when c/o dishwasher costing far more than what was offered. Not happy about costs of furnace installation given to me.

This is the first time I file a claim. It is really frustrating that I can't get to speak to a live person it doesn't give me any choices. I do have a water leak and I needed advice right away. I can't rate you yet because of that issue.

The technician involved did not speak English well. When he left all we knew was that there was a crack in the drum. Thankfully we got your email regarding compensation to help buy a new washer. My complaint is that there was a message that said it might take 30 days for the check to arrive. That is too long in this electronic age. As of today we still have not received the check and worry that the washer may fail and cause a flood.

Tech came out. Diagnosed the problem. I had to call for follow up. It’s been a week, services have been approved but waiting for parts. Hopefully it will be resolved soon. It took 3 days to get a tech. So it’s 10 days now. CHW could do a better job in updating clients on repair time.

I needed an earlier service date and time for my leaking refrigerator at the bottom had to wait 2 weeks. Repair guy needed more parts and is coming back next week. Choice Home Warranty charge me $90 for their services to have someone to come out and repair my refrigerator. Hopefully after the repair guy finishes with repairing my refrigerator and I can give it another star. Thank you, Theresa

I have used Choice services in the past and have found them to be an excellent company. Technicians are usually assigned within hours. I recommend them to anyone looking for home warranty services. Price is comparable, if not less than, other warranty services. Hope this is helpful. If you are considering a home warranty service, you won't be sorry.

It was fast and easy to place a new service call on Saturday. I did it by phone and been patched through to a live person very quickly, which is nice. A technician should be at my place in a few days. I don’t often use my warranty but it always was a good experience.

The tech identified the problem and fixed it promptly. He was awesome and I would highly recommend him. He came on schedule and was very professional. It was a very satisfying experience. The warranty company is pretty awesome too. The appointment was scheduled very quickly and exceeded my expectations. Everything was done online and was easy to do.

I have never had a home warranty before. I am glad I remembered to check the covered items. Otherwise, I would have had to call a local plumber and would have paid extra for an emergency situation. Very impressed with my first interaction with CHOICE Home Warranty. The Claim Rep I spoke with was professional, courteous, and very helpful.

I purchased a home 4 months ago. I also purchased a home warranty with Choice Home Warranty because they had good ratings. I just had my first problem with my air conditioner and I was told it could not be fixed because my problem was pre-existing. My house was built in 2005 so I am sure I have other things that are pre-existing but that is why people purchase home warranties to make owing a home safe. I am appealing their decision, however I only have 15 minutes to explain fully what happened. They were at my house longer than 15 minutes. Buyers be aware... They continue to advertise that if they can not fix it they will replace it! That did not happened with me. They should not advertise something that they don't stand behind.

The technician did a great job. He was on time, he actually bought the part he needed with him also. Great job all around and he tested the equipment before he left to ensure it was working properly, so we are happy with the service provided and the technician that came out.

Ultimate, I had a good experience. The technician was knowledgeable and worked really hard to address my issue. He responded to messages and any concerns I had throughout the process. He had to come out multiple times, and he addressed my concerns each time. My one piece of feedback is that he communicate if he will be late or has to change an appointment. I understand things happen, jobs run longer, etc. He just needed to communicate that better. Overall, I would recommend him for other jobs. He and his partner were extremely polite and courteous each time they came.

These men were highly trained and professional. I would give my air conditioning problems to them anytime. Thank Choice Home warranty for sending them. They took pictures and showed me the problems with my air-conditioning unit and gave me positive feedback. They told me the solution to my problems and gave me a monetary cost.