Choice Home Warranty Reviews

They came the next day after calling in to Choice Warranty to report that my air heating wasn’t working. Worker got it set up & checked out everything & discovered a part had burnt out. He said he had to let Choice Warranty know and as soon as I got the part, they will return to put it in.

Technicians called prior to arrival, were on time, very knowledgeable, answered all questions, and were extremely courteous. Highly recommend Sears Service Techs for ANY job that you can get them to repair.

Will you please continue the excellent customer service and accommodations at this time. I have no negative comments to report as it relates to the service I that received. I strongly suggest or recommend your service at this present time to any prospective customers.

This is the 5th home warranty company I have been with in 10 years. All the same but this company takes 1st prize for biggest disappointment. Reputable businesses do not work with these companies because they get the same run around and lack of timely communication that the customers receive. CHW, on this latest issue flat out refused to repair or replace the built-in microwave that was throwing sparks, which is a fire hazard. They refused to elevate the claim to a superior, so when I called to cancel service with them, I got the run around from three different overseas call center reps before I was finally put in touch with a US based rep that handled cancellations.

Choice Home Warranty is great to have to protect all of your appliance in your home. When filing a claim for any trouble appliance in your home, the people behind the phone that take your call as very friendly and the company that their send to your home is high-quality people and will take care of your problem fast. If the company who is repairing the problem and need to be replace the part, there will contact Choice to get an approval for the part. Choice will approve it on the same day. Great Job.

You sent me an email stating that tech was coming between seven and 11 today to replace fan motor. I canceled a doctor appointment and stayed here from seven till 1115 and then placed a call to the tech office. They said they never send emails with time of service. They always call and that the email came from your office. Not a good policy.

Everything was wonderful from start to finish. The encounter was great from responding quickly to understanding what my problem was. Scheduling the appointment was wonderfully quick. Waiting for the technician was short and no inconvenience. The technician had wonderful expertise. He explained things where I could understand. He didn't leave until he was sure I had no more questions.

We have been with Choice for about two years now and have been extremely pleased. For the most part they have been responsive to our needs. We have used them for several home repairs and not had an issue with approval of repairs or replacements.

I am seriously disappointed. I was told that they would refuse to fix my stove and that they wanted to replace it. However the amount that they are planning to send me isn't even close enough to be able to purchase a similar stove with just basic features that I had. I was told that it's their price that determines the amount that I receive to replace my unit. However, they do not give you the option to use their wholesalers they are getting these prices from. That being said it's Christmas season with huge sales everywhere but have been unable to find even one with the amount that they're trying to give me. I've even looked at open box possibilities. Also, replacing my oven does not mean that they will cover any installation, delivery, or hauling fees which makes zero sense. Then, there is the fact that the case manager who was completely non empathetic and actually very rude. She sounded like a broken record.

First of all the technician Jeff was fantastic, courteous and great with communication and did a wonderful repair. My issues is with Choice Home Warranty and their call center customer service. It was just a total disaster on the Choice side of this repair. Everything that could go wrong with their call center when wrong. The only thing that saved Choice was the actual technician who came to my house to do the repair, he was fantastic.

It was very easy to submit claim. User interface was great. Login is simple. Very easy and convenient experience. I would definitely recommend CHOICE Home Warranty to others looking for a home warranty. I like their service. Hoping service comes soon.

The plumber was friendly polite and very professional. He was on time. Very knowledgeable. Had his tools cleaned up after the job. Explained every detail to me as to what happened and why it happened. Gave me detailed information and instructions on how to keep it safe.

Johnson Brothers as a vendor is good best. Tim is extremely accommodating. He came to our house in a timely manner. He is in the process of helping get get connect to our thermostats WiFi. This is still an issue. However, we are very dissatisfied with Choice as a company. They deny a lot of our claims and prevent a vendor from fully completing a job.

Choice home warranty has quite the scam going on. They take your $ and then make up total inaccurate reasons that fall in there guidelines to deny the claim. I have a wall hanging waterless hot water heater. They claimed there was clutter around it that made the thermostat go out. It hangs on the wall! There’s nothing around it!

Service has been poor. I just found out that a claim was denied because I called the technician that came out. The technician stated that Choice would call or write me that they had decided the claim but did not. I left AHS for you and Choice is poor.

I called to report a claim. I got a prompt response to beginning my claim. After I answered the questions to establish the claim, it was opened and I received an email with the claim number and instructions on what to expect on how the claim would be handled.

The technician was very prompt. He arrived earlier than the scheduled time because I needed to leave for work. Very accommodating for me to be able to leave to go to work on time. He diagnosed the problem and communicated that to me and what would be happening next.

I reported a gas leak. It took over 36 hours to be assigned. The plumbers said there’s an issue with the quote. Paid the 100$ fee, no call back to the plumbers, & Choice won’t call me back now. I was with the plumbers and they received a text saying missed calls, but there didn’t appear to be attempts since I was standing next to them.

My furnace died on Nov 10, and Choice Home Warranty has been nothing but lies, excuses, and outright neglect. Their “technician” claimed he replaced the control board — but he never touched it. I bought the correct board myself this weekend, installed it, and the furnace fired up instantly. So not only did Choice fail to repair anything… 👉 They LIED and pretended the job was done.

For those who do not have Choice Home Warranty I do not understand what you could possibly be waiting for. Choice Home Warranty and the service technicians are top notch. They are literally a 10/10. There is no other home warranty option that should even be considered. GREAT SERVICE!! A++ CUSTOMER SERVICE.

Tony from CHW customer service was very helpful and really was concerned about my issue and get resolved the problem and it worked out in my favor! Thank you for treating me and expressing that I'm a "valuable customer"! I appreciate your time & effort, thanks again Tony! :)

I’ve had Choice home warranty since I purchased my home which was about 5 years ago. I’ve filed several claims and CHW always delivered. I have no complaints and I recommend them to everyone purchasing a home.

Overall service is excellent but the Customer Service needs improvement concerning better English-speaking staff. Its personnel are impossible to understand at times. The biggest issue is their reading from a script and not really unstanding your concerns. They consistently talk over you instead of listening

They had a technician scheduled to my home quickly. I received emails and text messages with updates. He thoroughly checked my system for any problems and made recommendations on things I can do to save money on my energy bills. I’ve had 2 claims and had great experiences both times.

Great service! Technician was on time, very helpful in diagnosing problem and correcting issue. I called Choice Home Warranty on another issue with a clothes washer where this company did great and was allowed to select the same company to fix a dryer issue.

Matt messaged to let me know when he was on his way. He was pleasant, took his time to listen to the issue. Then explain what the problem was And what he was going to do to troubleshoot and ultimately fix the problem. Nice to have a friendly tech!

The service quality continues to improve, and we sincerely appreciate the effort. I am writing to request an enhanced screening process for the handyman team. On some occasions, the initial visit has been handled by individuals whose technical expertise and communication skills appear limited, resulting in unclear diagnoses and, at times, merely cosmetic rather than substantive repairs.

Did a claim online and within the time it took to submit I received an email with appt information! So fast... no waiting around to see if anyone read my request for service! I would recommend any service that has excellent customer service. Choice Warranty is one of those companies.

I really like the tech. He explain what was wrong and what he was going to do and he did it only here about an hour. He was very nice and answered all my questions and cleaned up very polite. Now my refrigerator is fixed and I don’t have to worry. Thank you.

They are there when I need them. And on time with service. I will recommend this company to all my friends and family. I have nothing but good things to say about Choice Home Warranty. There's nobody better out there. Service comes in a timely manner.

After unsuccessful attempts to confirm a scheduled appointment with the first contractor CHW assigned to my case, I requested that CHW change the contractor, as I felt uncomfortable dealing with them after this lack of communication and seeing many bad reviews of them on the BBB website. I was reassigned to GK Mechanical, LLC. Wow, what a difference! They confirmed my appointment date within a two-hour window. The technician Todd kept me informed by phone of his schedule throughout the appointment date. When it appeared that he would be running late due to delays from previous service calls, Todd and I were able to reschedule to another convenient time.

The technician, Alan, that came to service my dishwasher was very professional, clean, courteous, and knowledgeable. I would recommend him anytime! So far, I’ve been happy with Choice Home Warranty and what it has to offer. I will continue to recommend Choice Home Warranty to people I know. I will also continue to recommend the technician, Alan, that came by and fixed my dishwasher.

The person was on time and very polite and informative about everything. I appreciated him. I believe he is a asset to the company. I also want to say. I like being part of the Home Choice.. Y'all do a great job of putting my claim through and finding a technician.

I recently had an excellent experience with Choice Home Warranty and wanted to share how impressed I am with their service. When I submitted a request for an electrical breaker replacement, the process was fast, convenient, and completely stress-free. Their customer service was incredibly friendly and made sure I understood each step along the way. The response time was outstanding, and the technician they dispatched was professional, knowledgeable, and efficient. It’s such a relief to know that when something in my home needs attention, Choice Home Warranty handles it quickly and with genuine care for the customer experience. I truly appreciate the smooth and hassle-free service. Highly recommended!

I have been customer with CHW for over 10 years and the most recent experience with the worst. The tech who came to fix the issue was very unprofessional and did not know anything about the gas furnace which he came to fix. He was over the phone with someone to get some help. Based on his Diagnostic findings CHW denied the claim. I have contacted another HVAC contractor out of my pocket, and he fix the issue and it has nothing to do with what CHW tech has diagnosed.

Communication to me is key to great customer service. Ben communicated all the issues that prevented my system from heating & informed me of remaining service & parts required to complete the claim. I would recommend Ben to anyone that may require AC/Heating repairs.

Easy to work with Choice Home Warranty!! I raised a claim and a tech was assigned to report the very next day. Great service by the tech. He came on time, identified and addressed the issue. He replaced the circuit breaker. Also spoke about what was the possible cause and how I can prevent it.

Actually I cancelled the service call before dispatch as further investigation of the appliance resulted in the service not being required after all. The excellent & impressive service was how quickly the prepaid service fee was refunded at my request.

Choice Home Warranty set up the appointment. Jason was AMAZING!!!!! The GFI outlet had mutliple problems. He identified all of the issues in a matter of just minutes and came up with the perfect solution. Best electricians I have ever had here in Las Vegas.

Scheduling was a snap. Repairman came as advertised. Replacement was smooth lift and very respectful of the house. All this despite an intervening snow storm and a new drain pipe needed. Once again Choice came through with prompt and great service. What more could be asked?

I feel very comfortable of having Choice to take care of my home needs, when I need a proper technician to make the things done. But please do not sent Lopez Appliances anymore, because his company is not formal, he never showed up to the appointments you made at my home through his company. Thank you very much.

If I could give zero stars I would! I pay every month for this poor Excuse for a warranty company and I have stage 3 colon cancer and kidney disease and it's been 6 days that I have been without a TOILET!! 🤯🤯 The worst company, how can Ty PENNINGTON DO A COMMERCIAL FOR THEM???? It's Like Taking the money every month and just Throwing it out the Window! I urge you don't make the same mistake as me...

My review was the electric company that you sent to my home. I was very satisfied. He was very courteous, on time, helpful, thoughtful and considerate of my situation. My living room lights, my kitchen lights and garage lights was all out. He took the time to explain and showed me why they went out. And how that his company takes in consideration of other people to come out to check to see when especially He said, especially when they talking about the living room area. So I really, really appreciate his kindness and the quickness to take my job and come and fix my life. Thank you so much.

I had a problem with my electricity in my bathroom. Three of my bathroom and my living room. I am a season senior and I noticed that I was having problems and forgot my mistake that I had my Choice Home Warranty so I did call them to let them know what was going on and it was very very good with helping me with my situation. Thank you Choice Home Warranty.

Have had couple issues with washer and dryer. Claims are simple and easy. Staff (namely Keion) super helpful, they take all the research and the calling around, etc. out of the equation. Must mention Madd Man Appliance Repair, has been the call out for my washer/dryer repairs. Two thumbs up! Professional, knowledgeable, courteous, and on time. More than worth the yearly premium and the $75 service calls! Good stuff here!

Azat the hinge on the door of our Samsung refrigerator. He ordered the part that was broken and fixed it. He was prompt, on time, and knew exactly what needed to done. We were pleased with his service. He said he will send us the receipt on Mon. Thank you.

My repair issue was a simple one. It was caused by an error in installation of a previous contractor referred by Choice Home Warranty that installed my thermostat. The technician was knowledgeable, and knew what exactly what to look for so it was easy to discover the problem of my house always in freezer zone even if I’m setting my thermostat correctly and why my electricity estimates for the month was increasing rather than going down.

The tech called to request correct directions because GPS was misleading. He was 8 mins from arriving. He came, asked questions, proceeded to work on equipment as I watched. He did his job quickly and correctly, tested it out, rec'd my signature of approval and left.

Choice sent a technician from Electrolux. He came early with notice. He is professional and detailed. He checked every part and gave advice in nice manner. The dishwasher was fixed and he cleaned up before leaving. I highly recommend this warranty service.

The technician was very professional and knowledgeable, no problem with them. My complaint is I had to wait two weeks before I could use my washing machine. I feel I am not late with payment. I shouldn't have to wait so long to have whatever is not working to have it repaired.

The technician today really stood out with a pleasant and professional customer service. His knowledge and experience made me feel comfortable and confident in his ability to swiftly repair my failed unit. This was by far one of the best experiences I've had with Choice Home Warranty.

This was my third time filing a claim for a repair within a month. I have received good responses each time. The first two were made by calling for service and speaking to a representative. The claims were processed expediently and I was contacted by a repair technician within a day or two. The responses were quick but the appointment times were scheduled several days later. This third request was made by calling the number for CHW and I made the report to the computer system. The claim was made swiftly and a repair service called to send a technician the following day. It was very pleasing to have the repair made so quickly. All calls have been very satisfying. The service with Choice has proven to be quality customer service, which far exceeds the service we had from the prior HW company we used (and cancelled).

The technician came the next day after I called to report my issue. He had the problem diagnosed quickly. Two days later, I received an email stating that the repair was approved. I am waiting for them to get parts then set up the repair appointment.

One of the worst experiences I have ever had. My HVAC went out right at the start of winter. They sent out a technician and then said the technician didn't give them enough information. Even though my tech assessed the situation they did and sent in pictures they were giving him and me a hard time saying they needed More pics. There isn't much more to send of an HVAC system. It's been 3 weeks and they say the claim is still in process and needs more pictures. It's getting cold and the house has no Heat pump. Incredibly dissatisfied. DO NOT GET THIS WARRANTY.

The 2 gents from M.A. Solution Corp were top line experienced professionals. They were so polite & explained everything from top to bottom. The only bad issue I had with the timing when which they were sent I called in a service request 6-days prior before they arrived with a plumbing leak inside the wall which turned out to be 4 leaks, left my walls & closet with mildew & mold. They informed me I would have to call in another repair order for the drywall which I did immediately but had no response for a couple days. I reached someone today & now waiting for a call back for a estimate to give Choice Warranty from whoever they send

First time I had a claim since I contracted with Choice. Called and they were able to set up an appointment the same day. Tech that called before he arrived was friendly. He diagnosed what needed to be done. Got the proper parts. Installed it. Then cleaned up!

I’ve had one of the worst customer service experiences of my life with this home warranty company. They sent a technician to repair my dishwasher, and the technician clearly told me the unit should be replaced, not repaired. However, when the vendor sent the report to the warranty company, they claimed that parts had been “ordered” and would take 15 days to arrive. Fifteen days without a dishwasher is already unreasonable, especially when the professional on-site said the appliance needs replacement. I called multiple times asking for a replacement—something completely fair under the circumstances—and every single time I was told “we cannot do that.” No transparency, no accountability, and absolutely no concern for customer inconvenience.

Choice Home Warranty has been a true blessing to me and my family. I have submitted four warranty requests and response has been quick. Response for service and date was within an average of 4-5 hours or the very next day. So far, I have been extremely happy with the companies that perform the services. I am still learning all the policies and practices of this Warranty company. More to follow in the next review as I continue to navigate the processes.

Choice is not perfect but is probably one of the best of the single-family Home Warranty's available. Choice Warranty has been in business a long time and maintains a pool of reliable, Contracted Service technicians with better than average experience who can be made available for service 24 hours a day, seven days a week all for a fixed service call fee.

I have been very pleased with the Choice Home Warranty process. My wife told me that our washing machine was not functioning. I immediately called CHOICE, explained the problem, and answered several relevant questions. Almost immediately, I received an email indicating the name of a local repairman. I called the repairman and asked for an appointment. He arranged his schedule for an appointment later that evening. He arrived, diagnosed the problem and ordered the replacement part. While delivery of the part apparently took almost two weeks, I have a return appointment for tomorrow to complete the repairs. So far, I am very pleased and would highly recommend the service.

The tech was very patient with me. I needed to speak with someone about a new claim for a furnace replacement or repair. The tech was patient and listen to my concerns and now I have to wait to hear from a technician to get someone out to look at the furnace.

CHW always take care of our claims on time. We did not utilize the contractor recommended by CHW but we use one we have use on some issues we have used for air conditioning issues before on our unit before. We just did not feel comfortable with the company 24/7 and the way they wanted to replace our unit. We used Patriot Electric Heating and Cooling and they installed an Amana 4 ton heat pump single stage with indoor air cleaners.

I have had two claims. So far, so good. Courteous and accurate responses. The last response could not be repaired and as the item (microwave part) was no longer available, I was told that I would get a rebate towards another microwave. Awaiting that rebate now and will keep everyone updated.

Now that this one repair has been made, I will be canceling my policy. First of all, it took more than 2 weeks to get someone scheduled for the plumbing repair, then it was delayed another week due to his scheduling. On top of everything else the copay is now $100. By the time the repair was done we probably leaked out $100 worth of water!

This was first claim and honestly very professional and fast transaction overall, no complaints. I just have one concern of why the e-gift takes so long up to 30 days, highly recommend to friends and family. All good 👍👍👍👍👍

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Fast service, great work. Paid the $100.00 to A1 plumbing. Gentlemen submitted service request to Choice Home Warranty and had approval to proceed with work shortly there after. They provided quality parts and materials and also cleaned up and disposed of waste materials.

I have been dealing with CHW for over 2 months regarding a broken heating source for our Home. Finally 3 days ago one showed up and said it needs replacing and once again NOTHING from CHW. Only the daily email offering me a discount to buy a policy. HA!

Choice chose Integrity Pro Plumbing to out of Apple Valley, and they responded next day..that they could not service my City because of distance. I immediately called Choice, and the agent gave me the go ahead and find my own vendor to assess the situation, and Pro Plumbing of Ridgecrest came same day to assess water leak coming from water heater closet. Pro Plumbing wrote up assessment 12/4 and sent to Choice. Waiting on approval.

Service and timing were great. Gave a four because Choice would not approve the suggested safety equipment made by technicians. So far I am satisfied with the service and would recommend their service. Had Sears Warranty for years and was not satisfied with the service. This covers more items and cost less per month.

Johnny W came and did a great job. Was well pleased with everything. Came on time the first day and diagnosed the problem within 10 minutes. Had to order a part, did so, and set me up for repair the day after. Was on to me the second day and after a lengthy process he had the job done. Was polite and left everything in place as if it had never been done. Would recommend his work and professionalism anytime. Thanks Johnny W.

The payment system and the communication to place claims are ridiculous. Now you have to go ahead and pay your service fee before a technician comes. Each issue is a different claim and a separate payment even if the issues should be handled together by one technician. If you think it is an issue, but it happens to be another issue, you will still have to pay the money and make a new claim. On Thanksgiving, I put food in the garbage disposal, it stopped up the sink and then the dishwasher started leaking. I put in a claim for garbage disposal and dishwasher. After two technicians and $200 later, I was told to make a claim for a clogged sink so now $300 later, the issue has been resolved. I called the warranty department several times to voice my concerns, and they could not assist me further. I am seriously considering cancelling my service.

Our garbage disposal stopped working and we made an appointment with Choice Home Warranty on Tuesday. Thursday morning, a very pleasant plumber from A1 plumbing arrived as scheduled - no muss, no fuss - promptly and efficiently installed a new garbage disposal in less than a half hour. 😁👏👏👏😁

Serviceman from Diamond Factory Service arrived promptly as scheduled and was excellent. Diagnosed the problem and corrected it efficiently. Very pleased and satisfied with service. So far to date, no further issues have occurred after the problem was corrected.

Call Choice Home Warranty for a leaking water valve in stand-up shower, got appointment and job completed in 3 days. Plumber name Jay done a good job, very knowledgeable, very respectful, easy going, great guy. Kintex Plumbing Co. was very helpful in giving me an appointment convenient to me. Thanks, Kintex LLC.

The technician, my apologies for not remembering his name. However, was very professional, well mannered and honest. It sucks that the people I purchased the house from lied for a quick sell but in the end they'll get what's due to them. Greed and lies are never a good mix

A 10 for the plumber, a minus 10 for the service I got from CHW. A leaking toilet claim from Nov 10 not taken care of until Dec 3rd? And only after several phone calls and finally getting the BBB involved? CHW really fell short on this one. It seems very strange that nothing was getting done until the BBB complaint was filed. I contracted with CHW for peace of mind and good service. All I got was a lot of aggravation and frustration plus a higher water bill. CHW totally let me down.

The technician let us know what was needed and was very nice and knowledgeable. We are grateful that Choice Warranty picked the right technician and we recommend this company. Now we are waiting on the replacement of our appliance. Great service yes

Choice has been very responsive. Rarely will the original technician not work out but Choice has quickly resolved the issue and sent another technician to finish the job. When complete there's always a feeling of being treated fairly and professionally.

Superb performance! Arrived within designated window. Did initial and provided recommendations on options for address my problem. Great attention to details. Ensured that all parts needed to replace my fixtures was acquired and installed correctly. Recommend and acquired upgraded products.

I fully appreciate the person who came to my house to help me with my bathtub issues, I found him to be very friendly, courteous, and professional with the way that he represented himself, and your company while he was here in my home. Thank you for sending him.

Lousy service. Doesn't matter how small or large a claim is, there is always some way for Choice to NOT honor a claim. The companies that are sent to repair anything always seem to be able to convince Choice that the product was not maintained or the parts or not covered or everything needs to be replaced and forget about doing this. I have paid for 7 years of service and have not received any service because you guys let these contractors convince you that something major is wrong and of course, you are happy to not honor a claim.

I called to place for service for my garbage disposal. The person, I didn't ask her name, she was very helpful. I will wait for someone to contact me for appointment. The representative was pleasant, kind, and take time to explain about my appointment services.

Franks plumbing service did a great quick job, replacing my water heater. Very pleasant and confident in his work. He came and installed the water heater and made sure to flush the lines before he left. Very personable! So I highly recommend Franks plumbing! Thanks!

My first experience was wonderful which prompted me to renew. My second experience was a lot of miscommunication that cost me a copay for zero (0) work. I recommend a repeat back of any changes and make sure the changes are noted in the new appointment.

I highly recommend this company for home warranty. I have logged multiple claims over the period of 3 hours for my rental property, and all of the claims were resolved at satisfactory level. I already renewed my existing contract for another 3 more years.

I am very dissatisfied with Choice Home Warranty for the following reasons: 1. I had 2 plumbing problems to be fixed in one service call. To my surprise I was charged the service fee for each problem. The person sent was NOT a licensed plumber--he was a "handyman". He did not fix one problem although he charged for it--his excuse: it was a maintenance issue. He offered to do the maintenance for $400 (I declined and subsequently called licensed plumbers who quoted $110 to $200 for the service).

I have to admit that I'm disappointed that I had to pay the plumber $701.00, which includes the service fee to replace a water heater. Not at all what I was expecting here at the holidays. What is a warranty for. The heater was installed in April of 2024. The heater was supposedly under warranty from Home Depot. Then Home Depot prorated the heater, CHW didn't cover the pan, ...blah, blah, blah! I still don't know what CHW covered. I'm seriously wondering if the warranty is worth the money if I'm going to pay out of pocket anyway!

I am very pleased with the coverage of the Policy and I have been very satisfied with my requested repairs. However, I am not pleased with your telephone system when calling for service. I called this morning for repair and the automated Customer Service Representative asked several questions regarding my request. The call for service was very frustrating because she talks too fast and I had to ask several times for her to slow down, but of course that did not happen. After getting the information requested, I called back but had to start all over instead of being able to continue where I left off before hanging up.

Tim was at our home on time and worked expertly to finish the job. He replaced the motor, a wheel, and put in sound pads. He was not here long and knew just what to do to get the job done. He was professional and polite. I would call this Co. again. Thank you Tim.

My claim was denied. First of all the furnace was the issue and a technician had to run through several steps to fix it. I will be making an appeal on this case. Terrible insurance for expensive items. The customer service people were friendly and helpful.

Tim was on time, professional and helpful. Ordered parts and cleaned up. New parts will be installed to complete repair. Have had washer, freezer, dryer and dishwasher repaired by Choice. Good company to have on your side. They send responsible people to do repairs.

Outstanding ONE DAY service. Southwest Doors & Gates provided outstanding service and found a possible issue which they corrected on the spot. The technician also adjusted the door clearance and lubed all components, and took time to show me where to lube at 6 month intervals. I learned a lesson.

The tech, Rudy, pre-announced his arrival, was on-time, very polite, professional and well-equipped. He explained what he was doing and any risks involved. I'm still waiting for Choice plan of action.

My pool filter was leaking and Choice Home Warranty was superb! It's all fixed then Choice as fantastic! Thanks for the professionalism and great work! They sent out a great company named Oasis Pools here in San Antonio, and Jason was fantastic! Will be using them again!

The tech was one of the best people person, I had a great experience with. It was as if we had known each other before now. He was focus and answer all of my questions. He did a great job. Thank you for sending Dominguez Electric to correct the problem I was having.

Carson from Quality On-Site LLC was very thorough and very personable. He evaluated and located the issue with my refrigerator so it will be up and running back to normal. I would definitely recommend Quality On-Site LLC. They are thoughtful, thorough and extremely prompt!

Nica LLC diagnosed the issue I had with my dryer very quickly and it had the part I needed available. He changed the part, and it worked better than before. It took about 15 mins total time. My tech was very knowledgeable, nice, kind, and professional.

He was a very nice man he was doing a great job. He took pictures and made comments on the toilet what he could see when diagnosing the problems. He said he lived in Abilene too. He said he hears that the authorization could be accepted today and it could be scheduled today. He said but its upper to my warranty insurance. The same day I got scheduled the next day.

I don’t think that’s a technician that came to repair my dishwasher really tried to repair it. Also, when I dispute it the amount of money they were giving me to replace my dishwasher. It was less than 50% of the current price of a dishwasher that were comfortably replaced the one I had. They only offered me $272 which was $250 less than any dishwasher at Lowe’s. I am very disappointed in the person who was handling my claim dispute, I had to continually try to contact them, and they never reached out to me on their own when according to the website, they were supposed to contact me when they were assigned my case very disappointed in choice warranty company. I don’t feel they are fair and their adjustments when replacing appliances, fortunately, in the past, I had reparable technicians who really tried to repair what was not working in my home.

Very efficient and he knew his job very well. He came right in and found the problem. He was very nice and explained the next plan to get my heater to working. I am so happy that I was approved for a brand new water heater so now I’m waiting for the next step

The ac heating technician was spot on with his diagnosis. The fortunately, the system was deemed to old to service and the board needed was denied by the company and Choice. I am now in dispute with Choice. Unfortunately, the winter time comets and the season is now cold. Several misfortunes here. Choice can do better. I certainly have a Choice in home warranty service.

So far all my claims have been approved and completed. The only issue so far is the inconsideration of the companies you have hired. Twice now two different companies showed up after the 4 hour window, without a courtesy call to inform me of their tardiness. When I try to call and confirm either no answer or the voice box is full.

This time the guy was a nice guy. The first time someone came out the Guy turned the flame and set it up for a return to work on it again. I was promised from you guys I will be reimburse for the service call, so give me a call about my service. I'm happy so far

Great job, furnace went out, repair man was prompt and courteous. He answered all my dumb questions. He worked quickly and efficiently explained everything he had to do. He orders the parts, was on time and gave great advice on how to keep furnace running.

The person I talk to was very professional and knowledgeable. I had know issues except for the fact I was very disappointed with the amount of money I was given to purchase the replacement for my dishwasher. The part was not available to fix the one I had so I took the $272 I was offered. I went out to replace the dishwasher and I was shocked at the prices. I ended getting one that had the same features and would have paid $700 on sale, it listed for $899. I then ask if they had any dishwashers that was marked down in price because of dents or scrapes, we paid a little less and brought the one with the dents. I disputed the charge but was told he talked to the team and said he could go no higher. Because of this issues I can not recommend Choice Warranty.

Answered the phone quickly. Would really prefer not to talk to a robot, however. They were unable to transfer me to a rep. in the U.S.; I have some problems hearing and understanding sometimes. Overall, happy with CHW.

Save Now Cooling was wonderful. Arrived early for the appointment, communicated well and clear, installed the new equipment quickly and efficiently, and made sure everything was working properly. They were great to work with. I was so pleased that I am planning to have them do my twice per year A/C maintenance program.

I have never been more disappointed with a company than I am right now. I’ve spent two weeks trying to get a simple warranty claim approved for an inducer motor on my heater, and the experience has been nothing short of exhausting and unacceptable. First, I was overcharged and had to wait on a refund just to even get my account fixed. Then, when my heater failed—with an internal explosion, no less—the warranty company denied the repair, claiming it was due to “lack of maintenance.” This is simply not true. My licensed HVAC contractor even stated he has never seen an inducer motor denied because it’s a mechanical part that can fail at any time, regardless of annual maintenance.

So far, so good! I called to open a new claim. I was greeted nearly immediately. No longer wait on hold. The representative I spoke to quickly transferred me to claims. The claims representative took my information and within a very few minutes my claim was opened and I was very happy with the speed and accuracy of the process!

Lonnie Boy Plumbing Company was good. Happy with their service. Only complaint was that it took a week for service to be scheduled. My situation was not urgent but had it been, a week would have been way too long to wait. Hard to believe they couldn’t find someone sooner.

It's been 4 weeks and the work still isn't finished with my dryer. They promise to return calls or texts and I received none. I would like to switch to someone else or have Choice Warranty give them a call. They could at least gave me some updates on the progress of everything. Taken way too long!!! There is no receipt. Still waiting.

Seriously, what a joke. The price shoots up $25 right in the middle of the contract, and when I try to cancel, I’m told I’m locked into some mysterious five‑year deal I never even knew existed. Oh, and good luck getting anyone to actually come out — that’s like pulling teeth. Now, apparently, I have to contact agents to come out for repairs. CHW only assigns agents. Not sure what the point is. I am told to pay the guy $100 for coming out and also pay them for the repairs. I may as well pay someone to come out and save on monthly payments.

I made a claim to replace a burned out sump pump. The contractor they assigned is not local to my house, actually almost an hour away, the contractor is professional but unable to complete work in a timely manner. advised backed up on work. I am now 1 week after the date of making claim. Called CHW and was told issue is "availability". I blame CHW for poor handling of claims and contractors.

Had a good experience with the repair of my microwave on Nov.28. One little problem was that it was originally set for earlier and somehow it was not scheduled. So I waited most of the day until I called. But Al the Tech was very efficient and polite.

Was with the company for several years with 2 claims. This last claim they tried everything in the book to try not to reimburse me for a problem that I already paid for. They said they would give me half back like they were doing me a favor. They are also the ones that told me to get my own contractor because they couldn't find one. Cancelled this bait and switch company same day. Never again!🙄

Roman was incredibly professional, punctual, meticulous, courteous, easy to talk with & explained every step he was engaged with & part as he was working on my dryer. I give him my highest endorsement & will be recommending him to my family & friends!!!

I would like to reserve my comments until I see the kind of service I get this time. My last experience was a disaster, and I look at this one as an opportunity for redemption. If it goes well, I will renew if not, I recommend not renewing with this company to anyone. If it goes well I’ll renew.

Very nice, on time, cleaned up after himself, and explained everything he was doing and showed me problem piece that he replaced, had to get at hardware store but was back in reasonable time. Called before he left shop and called when he got here which was nice cause gave me time to get ready, he was in and out which shows he doesn't take advantage of your time and is efficient.

Having a problem with Sears services. They changed date for returning tech from Dec 3rd To Dec 9th trying to communicate with but absolutely impossible. Tried with chat and that too is almost impossible. Already paid the fee to first tech, still waiting for detail of arriving parts but was told by original tech that he would return Dec 3rd supposed to be today but they changed that to Dec 9th. Now, I don't have a clue and their notifications system is impossible. I CAN'T FIND ANYWAY TO COMMUNICATE THEM. Can you advise please. Or maybe you can tell them to call me @** or the lady at the house @ **. I REALLY NEED TO KNOW SOMETHING OR ANOTHER REPAIR VENDOR LIKE THE ONE THAT SERVICES MY DRYER 3 WEEKS AGO. THANK YOU SO MUCH.

My heating system has been inoperative for five days, requiring a part Sears estimates will not arrive until January 3rd. This extended delay is unacceptable and presents a serious health and safety risk, especially with current weather conditions. My attempts to resolve this with Choice Home Warranty have been compounded by conflicting information and incorrect guidance from your representatives, forcing me to seek temporary accommodation.

This is the worst copay ever. No customer assistance, company does not show up or any explanation as to why. Told manager would call, over a week ago. No reason why. Manager was to call, still waiting.

I was very pleased with the technician that came out. Although the wait time seemed a little long to get out and service, my heater, however, I could have just been anxious because it was so cold in my home. This was my first experience in needing the Choice Warranty's service.

Joel, was pleasant, helpful, efficient, and quick. He conducted business in a professional and personable manner. We had to switch appointment times at the last minute. Joel was flexible and open to working around our schedule. True customer service is very rare, these days. Thank you, Joel.

Technician was great. Fixed the problem very quickly. He knew exactly what to do. I highly recommend Dewey's Electric Service. Choice Warranty was easy to file a claim and assigned someone to fix the problem within twenty four hours. I highly recommend them.

My mom experience with the tech was good, my experience with the Choice Home Warranty claims person was not. The claim specialist repeatedly interrupted me while trying to explain what’s the tech told me while at my house. I became so frustrated I had to hang up.

I am a current CHW policy holder and my gas water heater claim has been a nightmare. Normal cost for a 50-gallon water heater in my area is about $2,200, but CHW only approves $835 and forces contractors to follow their price limits. This pushes inflated “non-covered” charges onto homeowners — they tried to stick me with $1,400 out of pocket. CHW also uses low-rated contractors who often are not properly licensed or insured. When I asked for proof of insurance they refused. 1 month later my water heater is still not fixed. Be very careful with CHW!

I’ve had for 2 years. My experience with them has always been great. I’ve had multiple clams and all the technicians were great. My only issue is when sending out the e-gift card to replace an item, that card should be sent with the approval email from Choice.

Our technician was on time, knowledgeable and fixed the issue in about 90 minutes. Checked all avenues until the problem was solved! The process from start of the claim to finish took a very long time. We have used our warranty 3 times this year with our new home and the time that it took for them to assign someone was really unreasonable. That part of your service really needs to be addressed and adjusted. If it were a huge emergency we would have been stuck for over a week.

I put my claim in on Friday night and on Monday morning a technician from Pro Price Heating & Cooling, LLC was here. The technician was very nice and professional. He arrived on time and explained what was going on with our A/C. He was able to fix it in the one visit. Thanks for the quick response and for fixing my A/C.

We like the prompt response whenever we request services needed at our home. It is easy to submit work orders online. The waiting time to get a response from the technician to provide the service is not long based on the needed service. We have not experienced anything that requires emergency services, so I don't know how long would it take for you to respond. I am hoping to be as speedy as the previous services we had requested.

Living in a home that’s almost twenty years old, most large home equipment and appliances are aging. We opted several years ago, by a friend's recommendation, to sign up with Choice Warranty. We’ve never regretted it. Repair companies that were sent, were professional and competent. Choice has been timely in response and their coverage is extensive. Not having a warranty company makes no sense when outside repairs can cost hundreds even thousands of dollars for just one appliance.

I had a leak under the kitchen sink and I thought I was going to be forever to get someone to look at it. Put request in CHW and T&T Plumbing was dispatched and showed up within 48hrs later. Not only did technician show up earlier than scheduled but fixed issue within 30 minutes. Very impressive.

I submitted the claim Tuesday morning at 11am and someone was here to fix it at 1:30pm. Best service. No issues whatsoever. Fast. Efficient. Friendly. They have never refused any of my claims. They always respond with a couple of hours regardless the time you enter the claim.

Submit a claim on a GE oven and a Sears technician got here 3 days later, which is really great, the technician ordered a temporary sensor and lower heating coil, another technician came 1 week later, installed parts and left, the oven didn’t heat. Got and appointment from Sears and that technician called and canceled, finally got the first technician back and now we have an over that heats and works properly. All this took 3 weeks, not Choice Home Warranty fault.

Choice was able to dispatch and approve a plan of action right away! Their choice of contractors are also great, sending someone reputable, bonded and insured. Right now we're just waiting for the claim to be completed. We are yet to see what is covered in our benefit.

This is the biggest scam company of the century! If the repair is large they will get more technicians to come out until they find one to say what they want to hear so they can deny the claim. When I asked for a copy of the technicians report they said there was no report, that it was all done verbally. This is ridiculous!!! Even an idiot knows there is a report when someone performs an assessment. Liars!!! The claims person they connect you to has a well rehearsed speech about what to say and what not to say. Please don’t waste your money on this non-reputable company!!!

I came to Choice home warranty after they offered better deals and service from my previous home warranty company, the first few years they covered things without issue, but as of the last 3 years they have denied every claim for the dumbest reasons. The latest and final straw was my oven's baking element went out and they claimed spillage inside the oven cause my baking element to go out. As in they think liquid penetrated a sealed metal box to get to my baking element underneath, and when I called them out on it, they changed their reason to say it was extreme heat…. It’s an oven, it gets hot…. Ultimately would never recommend them to anyone, they were great for a while, but since 2021 they have been awful. They have also increased premiums every year and service call fees, so essentially paying $100/month for the middle service tier. That’s a lot of money I wasted hoping they would start being good again.

Very easy to submit claims online with almost an immediate response time outlining the tech and time scheduled. Definitely one of the better companies that I have had a contract with. Each of the companies sent out have also been top-notch. Kudos to them.

Professional, on time, resolved issue in 1 visit. Handled online completely, from reporting appliance issue and requesting service, to appointment, and vendor arrival. Individual was qualified, had a replacement part and fixed issue. Provided an explanation and advise.

Tech who analyzed our problem quickly discovered the problem, he did not offer to fix it or recommend what I should do. Neither did Choice offer to help me find out who improperly made the last repair. All CHW did was deny my claim as usual. Choice is more interested in denying my claim instead of helping me resolve the problem. If I could get out of my contract and receive a prorated refund I would do so immediately.

Really easy to work with and great service. I’ve had to unfortunately put in several claim for my AC and Heating (older systems), every experience was positive. Good technicians were sent and the price was very reasonable compared to what I would have had to pay without a warranty.

Service was outstanding from beginning to end. Technician very professional and friendly. Very knowledgeable and left work area clean after working. Was on time and respected my property and home. Would highly recommend this company again. Arrived with all needed parts.

He was very professional. Fixed the problem right away. Neat and tidy too. Knew exactly what was wrong and went right to work fixing the problem. Showed me what he had done. Came the same day as we had water flooding out kitchen. Very grateful! Would recommend this plumber to everyone!!

It took a bit longer than the 24 to 48 hours they advised to get someone scheduled, but I live in a small town, and I am assuming that is the reason. Once they did get someone scheduled, I received an email from the contractor for the date. He called that morning to confirm the time. He was a great guy and fixed the situation promptly, explained what had happened, and was just really nice.

I was really pleased with the customer service and professionalism Seth from Smooth Air Heating and Cooling provided. He explained in detail what needed to happen to complete the job, as there was a broken part that held the water for the radiant heating. Unfortunately, with an older heating unit, I had to wait several days for the part to arrive. Once the part was delivered, Seth called me immediately and scheduled me for the next morning, just in time for the cold front we were about to receive. Again, Seth and his crew were very quick to take care of the job, and always remained professional.

As always you guys came thru for me. The plumber did smell of lots of cigarettes and he really didn’t know why we had the leak. But hopefully it was the shower head and the leak has stopped. He also informed me we may need cocking around the tub. But he said they don’t do that. Strange.

I called Choice Warranty during the Thanksgiving holiday weekend because my oven went out and wouldn’t heat properly. I received outstanding service from Choice. The service company Appliance Tek was professional and knew exactly what they were doing!

Filed a claim for a leaky water heater 10/19/25 and it’s now 12/01, 4 different technicians have been assigned to the claim, still waiting for new water heater. Customer service claims it’s normal to wait 30 days for problem to be resolved. Beware of contractors as Choice states they are independent contractors and they have liberty to charge what they feel it’s appropriate. It’s impossible to cash out due to no transparency in their cash out policy.

I have a warranty with Choice Home Warranty. My heater is not working. I contacted them about a month ago to be sure it would be resolved by the cold weather. Well, it’s now 22’ and snowing and I don’t have heat! They kept rescheduling my service call, then a tech came out and attempted to work on unit for hour and half. He burnt the wires and told me he had to send someone else out with more experience on this unit. Then he disconnected so I would not have a fire. The next tech came by and sat outside in his van, but never entered my home and determined unit had to be rewired so I was informed this was not covered. Now Choice and service company are both refusing to help. I am not able to find email for headquarters or CEO. I’m in a wheelchair and it’s cold! They refuse to help.