Choice Home Warranty Reviews

Noah was incredibly efficient in telling me all about the plan and process and what's covered and got me the best deal he could. I've been in sales a long time so I know when I'm being sold and I get that but also this helps me too because with a new house you never know what could come up..appreciate his honesty

The claim process was very easy. Just select the issue you are having from the drop down menu and submit. After the claim was submitted an e-mail came to my inbox within minutes after the claim was sent in. This was a very user friendly process that anyone could use if you are having issues with your home.

My refrigerator's ice maker stopped working and I had Choice Warranty. They sent a technician out to assess the issue who said it should be repaired but they denied the claim immediately. I appealed and was told the claim was denied due to a recall for the icemaker by the manufacturer who would repair it for free. I was also told if I provided documentation that the repair would not be covered by the manufacturer, I only had to submit that and my Choice Warranty would activate to repair the refrigerator. I provided Choice the documentation that the repair would not be covered under the recall and Choice would not cover it. Warning to the wise; do not choose Choice Home Warranty. I expect a company to honor what they say and market. This didn’t happen.

Ava’s HVAC tech Juan was very professional, informative, and responsive to the issue plus provided additional services of cleaning compressor coil and installing a capacitor. Start installation that will extend the life of the compressor. Also provided cost estimate to install new plenum box which undersized by another Contractor and installing dedicated duct with baffle to my son’s bedroom. I declined this service due to cost.

We had a problem with our Garbage Disposal and contacted Choice, our home company for Home owners insurance. We heard only 1 day later with an appointment for someone to come to fix or replace. He arrived on Time, very friendly and knowledgeable and helpful and replaced the unit. We are very happy.

Very good and is fixing my problem today and I am very satisfied that I have my Choice Home Warranty and would recommend to get Choice Home Warranty to anyone. My warranty from the company before did not fix the problem and made it worse and never came back to fix it right.

I have been with Choice for about 15 years or so. 5 years in a row there were AC issues. They authorized the bare minimum. The last time (this week) they said the issues was wear and tear and denied the claim. I am going to cancel and find a more honest vendor. Their claim appeal agent was rude, and kept cutting me off during my appeal. Stay away from these people.

Bane HVAC Services was very prompt and got the problem fixed in a timely manner. Colin actually called and came before the actual appointment. He quickly assessed the problem and knew exactly how to fix it. He called and let me know when the part would be in and came protocol fix it.

You have changed my times. 8-12 becomes 10-2 and so on. Both times I have needed a part replacement. Ice Maker, came quickly, but my microwave service tech, albeit nice, left my microwave inoperable. It worked when he got here, and now I have been 2 days without a microwave and yet to hear the plan of action as he was unable to repair. So far, it hasn't been a good experience but the techs have both been nice and professional.

I appreciate the courteous and prompt service and response for each claim I have submitted. I have agreed with and appreciated each decision, most have been to repair or replace the item. Even when the decision, one time, was not in my favor, a thorough explanation was provided and I agreed with the decision. As with all other responses it was just and fair. Thank you, my trust and continued to grow along with my satisfaction with both your service and your thoughtful care.

Excellent CS, caring and concerned. Very Professional and patience throughout the visit. Answered questions as appropriate. Willing to go above and beyond to ensure customer satisfaction. Knows his job and waited until the entire cycle was completed before leaving. 5 star rating was very well deserving. Thank you Choice for hiring top quality technicians to get the job done to customer satisfaction.

Though a congenial person and appearing technically competent, the technician, Mr. **, could not resolve our issue. The A/C would cut off without warning. Mr ** did diagnose the issue as a blocked A/C water line, but could not clear the line. He recommended I call for a plumber. He also could not resolve why the A/C was making a loud humming noise in the house. For the blocked A/C line I ultimately had to clear the A/C DRAIN pipe myself using vinegar and water plus using a tire inflation device to blow out the accumulated water.

I was asked to pay before service call. Info (serial, and model number) was taken on my washer, as well as the issue so I should have been informed that the parts for the washer was no longer available. At this point I would like to know what has happened to the claim if not repaired it would be replaced?

I given a ridiculous offer to replace my Viking built-in oven. You can't get the part and I was offered only $909. I can't buy ANY built-in oven for $909. I was told that you only pay the wholesale price. I can't buy wholesale!!!! My oven will cost over $11,000 to replace. I should be given at least $4,000 towards a new Viking oven! When I bought the policy I told the salesperson that I had Viking appliances. I was told that I would get replacement value of a LIKE KIND appliance if it had to be replaced.

The first time the technician comes to the house to check a problem with the hot water in the tub he never mentioned anything about the problem was the water heater. I find out until I call you to find out what happened with the service. I would like next time to tell the technician inform what happened with the problem so I can do with the issue.

Jake provided information I needed to make a good decision. He was somewhat pushy when trying to upsell me to commit for 3 years. I explained I’m on fixed income & couldn’t afford what he was offering. He was very good answering my questions. Choice was recommended to me by a contractor who has done work for Choice. I look forward to having a pleasant prompt experience when I have service needs.

Frankie emailed me Tuesday. I asked him to call me at 12:15 mst. I ended up calling him. He said he would call back. After 10 minutes and pressed for time I called the 800 number and got the warranty. the person I talked to seemed like he was there to sell, sell, sell, I felt rushed

Recent claim experience with Choice Home Warranty was very positive. Claim representative was very positive and courteous, Clean was however, very promptly and positive. Technician was assigned and responded within several hours and within a couple hours of his initial response he was on site inspecting and analyzing the situation. Clean representative got back with me very shortly and the problem was resolved. Overall experience was very positive. The technician corrected and made necessary repairs and overall my experience with the claim representative and a technician was very positive and I would not hesitate to Recommend choice home warranty to others based upon my recent experience

The tech was excellent, very courteous, knowledgeable, and fixed the problem immediately! I would recommend Airbender to anyone who needs HVAC work done to their home. Choice Home Warranty has always been a good company to buy the warranty from, I've had them for more than 15 yrs, on 3 homes, including one in CA.

My dryer recently started making a really weird noise on a Saturday night. Sunday afternoon, I went online, quickly described the problem and received feedback (with an assigned repair service and person) within the hour. An appointment was scheduled for Tuesday morning. The repairman was on time, friendly, professional and fast. Choice Home Warranty is one of the best financial decisions I've ever made.

The technician from DVC Plumbing was awesome. He took the time to explain the issue that I was having as well showing me the defective parts that need to be replaced. He was very polite. I will highly recommend him to my family and friends. These days is hard to find hard-working, polite people who cares about the work that they do. You can tell he cares about his job, as well as his customers.

I would recommend these gents and this company, they have amazing customer service and came to my rescue just in time. Choice made an appointment for a week away with 80-degree weather. The vendor (ABJ) called and got be in literally the next day and not a week later. It saved my son and I almost a week of cooking in our house.

Tech did a great job, works great. He made great communication and showed up when and where he was supposed to. There was a hard time finding the parts to replace, but once the parts were found, they were replaced. It was a fairly simple repair, just took a while.

Took too long for final resolution of the problem. 3 weeks… still no working microwave. However, a monetary agreement was reached for me to purchase a new microwave at Lowe’s. I will be happy when it is finished and I no longer have to look at the empty hole in the kitchen cabinets!

Spoke with a very helpful gentleman named Greg on the phone who had me signed up easy peasy in just a couple of minutes. Very professional and helpful. I am about to print the policy agreement and hopefully won't find any loopholes and that all is as it appears to be. If so, I will be telling my friends in our park about this coverage so that they may join us as well. Thanks Greg for your help in getting me signed up.

The technician was very professional and knowledgeable. He diagnosed the problem accurately and made the repairs with the tools he had on hand. He was very prepared. He also recognized and gave some energy saving tips by turning off an accessory electric vehicle charger that was not being used. I would recommend this technician to anyone who has electrical issues.

According to the technician CHOICE did not accept to pay for drip pan repair claiming damage was due to lack of maintenance. Furthermore CHOICE did not accept sheet rock damage replacement. Apart from the fact that CHOICE increased their coverage and technician fees, their service appears to have been reduced. I am not satisfied with CHOICE's services and will be looking for alternatives. It seems that the company's main goal is to make money while providing restricted service

Kasper Air sent a technician the next day after we made the claim. He was able to get our furnace working in less than an hour. He worked diligently after he left to try to find a part for our old furnace. I was very pleased with service received. Furnace is still working for now even though the part we need is no longer available.

The GD technician told your people that we need a new garage door motor and rollers. I was denied. BUT, the technician said he didn’t understand because the day before he replaced a gd motor and rollers for another home that was accepted. My question is, WHY APPROVE ONE BUT DENY THE OTHER WITH THE SAME EXACT PROBLEM!!! The tech was kind and understanding. You’d better give me a good answer or I’ll cancel with Choice Warranty.

Water heater stopped heating water. Pilot light would no longer light. Choice sent a technician out. He diagnosed the issue, ordered the part and got the water heater working within a couple days. The process was simple. I completed the claim online and was scheduled for an appointment for the next day. However, there is a $85 service fee. That was the only drawback.

I was a bit surprised about the timing of the call once I submitted the online app. I was still online when received. But that was OK. The rep was friendly and informative. Gave more info than online and I felt better about the service. The options provided for payment (senior discounts) and a better regular price than online. No pressure, just informative. Which I really liked. I use warranty contracts on individual items, but this covers those plus more. Hopefully, I never have to use it (again, I believe in insurance and hope never to use it), hopefully it works as simple as described.

Any claims that I have had, I get a response online almost immediately to set up service call, and techs are usually there within a day. I have been fortunate to have the same technician out for 2 different claims, and he has been extremely thorough, professional, and has always come up with the diagnosis and repaired the problem on the spot. Most correspondence is done online, but when I have had to talk directly to customer care, they have been amazing.

The phone operators were friendly and helpful. I am waiting for the check to come which I am told will be 30 days. Longer than I expected, but hopefully it will all work out. It does seem an excessively long time. My past experiences have always been positive in dealing with CHW. I don't know what more I can add.

Matt was fantastic and well knowledgeable of heating and air conditioning units. Very friendly and professional. murphy’s heating out of Camillus, New York is a fantastic company. Well staffed and very knowledgeable. I would recommend using them for your home needs. Thank you very much for the service you rendered.

Something as simple and replacing a garage door seal at the bottom of the garage door was not covered and repaired. I am a woman of 75 years and this is something I can not do myself, that why I have a service that will help me out. What good is a service that does not do the simple thing for their customer. I still have to call another company to get this done and pay again. I have been with this company for a while now and I have use it very much. No I am not happy and will not renew next time.

The service tech came out right away and took care of the issue and left the area clean and fixed perfectly. He assessed the sub pump, called it in, came in and replaced it all under 30 minutes. I recommend S&J Maintenance and Choice Warranty. It is a great plan to have and I was lucky enough to have the service I needed covered in my plan.

Did you just pay over $70 for a visit, ahead of time, just for no tech to show up? Then, did the tech reschedule for another day and time without giving you notice and when you contact the warranty company to correct the problem they tell you there's nothing they can do? Yep, sounds like Choice Warranty. Everything's good when you make your monthly payments, but when it comes time to give you help on a claim ... this company takes the money and runs! No customer support and No customer service = No help when you need it! It would be better for you to save your money and fix the problem than to pay them monthly and have nothing to show for it! Avoid making the Wrong Choice and skip choosing Choice Warranty, unless you can afford just giving money away ... just to give money away!

My electric garage door opener was not closing properly. I called on a Monday and Mazaya Garage Door Service was out the very next day in the afternoon. WOW! What great and fast service. Mazaya fixed my issue with my electric garage door opener. Thank you for such great customer service!

The service was fine. The technician fixed the problem with my dryer. Timing of the appointment wasn’t as good. I was given a timeframe of 8am-4pm for the service to happen so I needed to be home for the entire day. The very first communication with me didn’t happen until 3:55pm with a phone call letting me know he would be here in 45-55 minutes. Better communication is needed.

The job was completed in a timely fashion. The plumber was a true professional and did a bang up job. Ed vetting went well, I would prefer that Choice Home Warranty would work harder in getting the repairs done in a more timely fashion. Waiting 2 to 4 days unless you call back. Really isn’t acceptable.

Technician did a good job notifying us of his ETA and arrived promptly. In short time he identified the problem. However, he recommended ice tray replacement which Choice Warranty did not approve. I believe the warranty company should have honored the recommended item replacement due to normal wear and tear.

Choice warranty called us and set an appointment for the technician to come to our home. Technician diagnosed problem right away. He said it was the pulley and rollers that need to be replaced. The repair was submitted to Choice Home Warranty and was approved. The parts were ordered and came in two days. The dryer has been fixed and works great. The repair was done within 4 days. Good service.

I submitted a claim for my ice maker in my Frigidaire Gallery side by side. I’m waiting to hear from the technician. Should be anytime they just assigned the job. Thank you so much for the updates. Hopefully the technician will get with me soon to repair my ice maker.

We have the Samsung oven range cooktop that is not working and called CHW to create a service call. After a technician replaced the touch panel (paid out of pocket for $292.84), the issue is still generating the same error. Later that he found that the unit is not repairable due to the wiring harness damaged (assumed this is considered as parts). On the CHW contract agreement, all components and parts are COVERED, however, CHW denied the claim and said that they are not going to pay a dime for this claim or offer any repair or unit replacement. They then closed the claim without my authorization and marked it as completed. We have tried to work with them but they still refuse to help resolving the problem and leave all of the responsibilities on us. We are not happy about their service as a loyal customer so cancelled the contract. We would 101% recommend not to go with this company.

I was asked several times why I wanna cancel. I should not have to give a reason why I wanna cancel. I requested to cancel and have a refund for both policies for my son and myself and then I had a salesman. Greg with an attitude telling me, "OK you know what you’re canceled you’ll get receipts with a confirmation," and hung up on me. I do not want to deal with a company that has that kind of attitude with their salespeople.

I was checking to see about a new contract. I had just had a bad situation from a different co. and called to have them either refund their charge or cancel my contract. The man from Choice understood, and very fully informed me about Choice...He was understanding, and gave me all of the details of a contract with Choice....I decided to go with Choice..and cancelled the contract from the other warranty co

The toilet tank was cracked. Would not cover because it wasn't normal wear and tear. We have had the toilet since we had the house (24 years) before it broke. How is that not normal wear and tear. I'm not sure what we could have done to make the tank crack.

The service I've received has been exemplary! I've had two calls so far, one on a clothes dryer and the other on a second refrigerator. Both calls have been handled in a fast, professional way. The servicemen have been very friendly and helpful. Their knowledge of the product and quick response time is greatly appreciated.

I appreciate the close attention Latasha ** has paid helping me with my claim, plus the follow ups she’s has been doing like no one else does in other companies. She’s an A plus person. Don’t let her go anywhere. You need people like her with people skills. Thank you Latasha.

Manny was very professional and got right to the point. Fixed dishwasher and ordered parts for clothing washer. Very efficient and personable. I would recommend him in a heartbeat. Waiting on parts for washer. He is to call us when parts come in. He cleaned up after himself! I give him 10 stars!

Same plumber did an excellent job of successfully completing the projects! He was courteous, thorough and explained the processes every step of the way. CHW was efficient in setting up both claims. The vendor's response was very timely. I will ask for the same vendor again for all my plumbing needs. The plumber was very knowledgeable.

The first repair provider never showed up and said they did. Once I recalled Choice the provider (Fuse) were fantastic, they sent a repair man the next day to see why the washer was leaking and the remedy. When a repair service is needs to be within the service area, not an hour and half away.

Maurice was a peach, guiding me step by step to the best and least expensive contract available for someone my age. He told he's been working here for 11 years. That is a very good sign of the solidness of Choice Home as opposed to the annual 70% staff turnover at Walmart. Keep up the good work and I hope these insane tariffs don't hurt you folks.

My garbage disposal is making a horrible noise and vibrating significantly because the bearings are worn out. The repairman tried to explain to your representative but he would not listen. What a substandard experience. You should be ashamed of yourselves. Your representative falsely indicated the problem and refused to allow the repairman to explain.

Technician was prompt, professional and had the parts to replace the valve to repair the water dispenser. Company reached out prior to make sure they had correct model so that they would be prepared to fix same day. It's nice to know that this company is there for us and takes care of the repairs as requested.

The technician was great. On time, answered my questions, thoroughly explained things. I’ve called on my AC 5/8 years. The problem keeps getting worse and CHW just wants to put a band aid on the problem instead of actually fixing it. Not sure why I’m still paying for their service.

I would not renew my Choice Home Warranty. What a waste of money. I made two claims. One when I had no heat and it was in the single digits outside. My HVAC system would only heat the house up to 62 degrees. I waited over 48 hours while they tried to find me someone to come inspect it - Luckily, I had heated blankets and space heater. I finally reached out to see if I could call my own service repair company. After they finally agreed to let me find my own, they sent me a link for the service repair company to come out and diagnoses the problem. They wanted the service rep to only diagnosis the problem, send in a report, then wait another 24 to 48 hours to get approval for the repair before they could fix the problem. If I didn't follow the protocol, no reimbursement. I had no heat. So, of course I had them fix the problem, not just diagnoses it and come back another date to fix it. The heat strips were not kicking on. I paid for the repair myself.

My heat pump was not producing heat on a constant level. Sometimes it would be warm then would start putting out cooler air. Cool air stacked up on cold air from the outside made it unpleasant at times. Extra blankets became a necessity during the winter months, interrupting our sleep patterns.

Great communication and gives responses very promptly. Has great local contractors that reply as soon as notified and they stand behind their work. Choice received good ratings and the price was very fair. Choice also offers promotions on their pricing which makes it extremely competitive. I would recommend Choice if you’re looking for a home warranty company.

From the time I submitted the claim for someone to come and check my clogged shower was less than twenty-four hours. They had scheduled the plumber to come the next day between the hours of three pm to eight pm but he came around 10:30. He quickly resolved the issue and now I can take a shower without my shower flooding.

The technician did not come for the scheduled appointment time, which was a problem. However, he did come later that day. He was very nice and professional; and he completed the job successfully in a timely manner. I was very pleased with service and would highly recommend this technician. The clogged drains are fully open, and the water is flooding through with no problems.

We have several claims for different appliances since purchasing our policy- Every time Choice has handled the problem quickly & thoroughly. We are EXTREMELY pleased with your company & the services it provides. It is a great investment for us & will highly recommend your policies to others. Thank you soo very much.

All I wanted to do was get some information about your product. I was inundated with calls, emails and texts for two days. Way overboard!! Then when I had time to talk, the salesperson was so pushy and almost rude when I said I wanted to think about it. I ended up getting the warranty but I can tell you I will not recommend you to any of my friends unless they do not mind really pushy sales people and over the top contact.

The whole process from scheduling to final repair was smooth. The assigned technician was professional and did a great job fixing the dryer and explaining the root cause of failure. I would recommend Choice Home Warranty for home coverage, since I have used them many times to repair my home appliances.

I am proud to be a Choice Home Warranty customer/client, as they send out only qualified, polite, and professional technicians. The technicians usually wear coverings over their shoes to protect the floors/carpets. They communicate with you while working, basically telling the customer what needs to be repaired or replaced and how long it will take for the part(s) to arrive.

The correct number on our claim should show **. We were directed to Weather tech LLC to tell you. Evidently they received another number when we arranged to have them do the work, not being paid by Choice, which we understood. Please call me to let me know, if other problems occur in regards to mechanical inssues with our airconditioner, then does Choice cover for that???? At that time?

The Customer Representative I dealt with was top-notch. A credit to your company. Warm and friendly yet the true professional. She made sure I understood everything clearly and was also careful to ensure that I received the appropriate sized Pod. What more can you ask for. I hope you realise what a treasure you have in her. I hope you show her some appreciation on my behalf.

The gentleman was very very friendly and no pressure. He explained all the details and price. After having another home warranty policy with another company, I was pleased the cost, copay, and coverage. I paid the first month and will read the brochure he said he would send. I was very satisfied.

I recently put in a claim for an electrician and plumber. Both were scheduled promptly/within in the week and both were very professional and helpful during the process. They were both knowledgeable and explained the process and what it would take to complete them both. Thank you for making the process simple and easy to handle.

CHW assigned AG Handyman Services to take care of plumbing issues with our rental property. The vendor was punctual and professional. Payment for service fee was convenient as they accepted Zelle. Vendor called owner before replacing any equipment. I would definitely reach out to this vendor if I had other issues.

The technician was sent out after 10 days but the service was good and within 5 days we got our problem solved and replaced. Now we are just waiting for the parts to come. We will have a new heating system in our home without a huge bill. Thanks so much for your service.

I have used Choice Home Warranty to service all my appliances and pool equipment for the last 3 years. I am extremely disappointed with their service and would not recommend them to anyone. For example: They could not find a tech to repair a pool motor problem which then I had to find. In the search I explained they would have to coordinate and get paid by CHW AND WAS FLATLY REFUSED MANY TIMES BECAUSE OF THEIR SLOW PAY AND HOOPS THEY PLACE ON THEIR SUPPLIERS.

The man I spoke with was kind and didn’t rush me!! He explained everything and was nice about it also, I have to keep my card turned off so we had to wait for it to turn on and he was nice about it while I was embarrassed about it!! I hope it’s the same experience if I do have to ever make a claim. I appreciate him. People are so rude anymore and he wasn’t that way at all.

The appointment was wide open so we were able to do it on our availability. We were informed well in advance so we can keep the area accessible. On the service day again, we were informed about the arrival of technician. Repair work was completed perfectly. The service tech. was knowledgeable and expert.

I own two houses that have Choice Home Warranty. The property in Georgia gets great repair technicians. The one in New York doesn't. So I would recommend the company to those who live in Georgia, but not in New York. The two men who came to do the work in the Georgia house were professional and cleared the clogged drains immediately.

I was checking around for different warranty because I was with American Home Shield. So, I saw Choice Home warranty, looked up their reviews, their comments, and decided to give them a chance. Choice has been working well for me. When I had some work done on my shower, they came in and found out exactly what the problem was, ordered the parts, came back, and put it in. The guy working on it knew what he was doing, and solved my leak problem.

The electrician could not find anything wrong with the washer. Miraculously the machine started working but he said to call him back if it stops suddenly as it did a week ago. I hate to have spent $60.00 for nothing, but we have tried and tried to start the washer before calling Choice!! I hope not but I will call you again if it happens again. Thanks for your help.

The plumber arrived in the allotted time, unstopped the toilet quickly, and was on his way. He did an excellent job, was polite and courteous while being professional. He told us that he did not see what caused the problem. We are pleased with the work he did for us.

I was very happy with the service provided by Choice. My garage door opener was not opening, and they sent a company out who fixed it in a very timely manner. The technician was very friendly, and everything is working great now

Received great service from the technician, I would more than likely use him should my LG washer or dryer should need repairs. My LG refrigerator is working great now, I’m a very satisfied customer, hope I get to select the same technician on future LG repairs. Furthermore, Choice Home Warranty did an excellent job setting up repair, our refrigerator was up and running immediately after the repairs were made.

The refrigerator was repaired despite receiving the wrong part, due to the technician's ingenuity. The technician was punctual, polite, and courteous, and their cleverness allowed them to fix the issue using available resources or creative solutions. This resulted in a successful repair, despite the initial setback of receiving the wrong part.

Choice Home Warranty is well worth looking into. The filter compartment in our refrigerator was leaking, I called it in, Choice sent out a technician and he found the problem. He was great. My wife was there when he replaced it, and it’s been working fine.

Should have been a simple fix, but took 2 visits, and a trip to the store to fix. The company that is doing the job should be able to call Choice warranty and get immediate approval. But instead they have to send pictures and wait until the next day for approval. And then return to my house and fix the job.

My AC unit has a leak, I’ve been a customer for years just to find out that that leak isn’t covered by insurance. When I appealed it & one representative was rude saying “it is what it is”. Called the AC company and they told me replacing unit was recommended. Choice declined it because of the leak. Pipes were left cut.

Our unit stopped producing cold air. The technician, Eric was very knowledgeable, professional and polite. A pleasure to work with. He made sure we understood what the problem was. He showed us pictures of the problems he noticed and said he would be submitting his report. I would recommend this company and this employee.

My experience has been great. I have no complaints. Would recommend choice home warranty to anyone looking for home warranty. I have had a few claims and have had oh but good experiences throughout the process of getting a repair or replacement. I have enjoyed being a customer and more than likely sign again.

Mr. **. The technician came out, spent quite a bit of time checking our HVAC system when it was a simple on and off switch. Didn’t take him any time, but then he found an issue and began to work on it, doing his write ups and communicating with his higher up command. Once he left things have to be approved again, but the system was working to keep the house cool. Great job in my opinion.

The technician was on time, courteous and knowledgeable. I would definitely recommend him. AJ is an asset to your system. I was however very disappointed at the Choice Home coverage or lack of for the second time in a row not covering for a new garage opener. Your warranty is NOT as valuable as you claim.

Kitchen Faucet was leaking and needed repair. The plumber, RC, determined the faucet was not repairable and a new faucet was installed and tested for leaks and proper function. Problem solved! Thank you RC and the Clockwise Plumbing Company. If a plumber is necessary again, I will hope for the same plumber, RC. He was friendly, helpful, knowledgeable and professional.

The contractor just left with shoddy and unfinished work. Unsatisfactory workmanship. I had to call him back at least 2x and ask him to rectify any adjustments to whatever he messed up in my furnace. This guy was a real piece of work. He just couldn't wait to do a little tweak, and charge the company $$$$$ for his shoddy work. I hope that we never have to deal with him ever again.

I scheduled a service call to have my furnace checked out and the service provider True Comfort arrived on time and took about 15 minutes to determine the problem. We received an email from them the following day letting us know that it needed to be replace as it wasn't fixable. The estimate had us being responsible for $1,790 of a $5,500 estimate. I called my service representative Tamra ** and she reviewed it and found they had missed a $300 coverage because I had an add on coverage in my warranty. So, having this policy saved us $4,000.

It would be nice if I could choose my own companies/people to do what work I need done. For instance, right now I need a plumber, I have a plumbing problem that needs addressed today. I know a certified plumber that I have used many times that would be available today, within a few hours. But, NO, I have to wait for your people to come up with one for me!

Speed way did a good job fixing my dryer. I recommend that company to fix your washer and dryer. They do not lie about anything that goes wrong with your stuff. I give them 5 star so start requesting that company. The company is very excellent. The technician is very polite too.

The representative was understanding and helpful. He was easy to understand me and I was able to communicate with him. I told him that my Samsung dryer had quit working and he explained the procedure that he would follow to submit my claim for me. I am now waiting for a call from the repair person to set up an appointment to come to my home to determine what needs to be done to get it working again.

This was my first claim experience with Choice. The claim initiation process was easily accomplished, and a contractor was readily assigned. The scheduling of the actual appointment was delayed and set appointments were rescheduled three times, one scheduling notification was in conflict with another that turned out to finally be true. The technician seemed knowledgeable and proficient and said the water heater would have to be replaced. I later received an email from Choice saying the damage was caused by a rodent infestation and was not covered by the warranty. This all leaves me back at square one and makes me question the value of the maintaining the warranty. I would have appreciated an appliance replacement proposal, either from the contractor or from Choice. The matter remains unresolved.

Fast and Accurate service. Scheduled quickly and service person was very knowledgeable of what the issue was with my AC unit. He had everything fixed in 30 minutes. I highly recommend getting Choice Home Warranty because it will save you time and money. Also we have been with Choice Home Warranty for about 13 years. Over the years we’ve saved a lot of money thanks to Choice Home Warranty. I gave this service 5 stars because they are well trusted in the area and they always provide a reliable service when it comes to other vendors and people in the area. Hands down they are the best. If you have someone in need of a home warranty tell them about this warranty. In our area a lot of the contractors knows about Choice Home Warranty and they are really trustworthy. They also have affordable plans that fits every budget.

While the contracted plumbing contractor (Air Pro Masters) guys and service were outstanding, I give Choice Home Warranty an "F", and I will be changing back to American Home Warranty even though they cost more. 6 days is WAY too long to go without hot water!! (Last summer we were without air conditioning for three weeks, and we ended up spending $2,500 to install a new compressor without the warranty paying anything!!). I would add here that Choice needs to add a way to reveal that you live in a mobile home on their on-line service request!! Many plumbers they use for contractors do not have the license for working on mobile homes, and they until the repairman shows up to tell you that!!

The technician (plumber) was great. However, I am not satisfied with Choice Home Warranty because they won’t pay for the repairs needed. I don’t think I will renew my contract with them. They are not reliable and will get out of fixing what needs to be fixed. I am NOT satisfied with Choice Home Warranty.

Already recommended to a friend. The service covers everything and a great price for a year of warranty. The service fee is good and Choice has good reviews. I feel comfortable knowing that Choice takes care of finding a technician when you have a problem. I recommend Choice Home Warranty.

Appreciate the quick and knowledgeable resolution Legacy put into our broken water heater. DeMarcus was a knowledgeable technician that was kind and courteous of our home. Without being asked he had placed booties on before the door was even open. We were able to get a working and operating water heater within the week. Additionally DeMarcus was also the tech that came out to help back in October and was as equally helpful then as well.

Great communication with plumber and their office. On time. Professional. Kind. Everything you want in a professional. I had to reschedule, and they made it easy and called back and got me in promptly. Thank you so much! I would absolutely recommend this company, and I would definitely use this company in the future.

I was disappointed with the notice from Choice Warranty that the repair would not be covered on the toilet stoppage. I have spent $300.00 on the co-pays and another $125.00 to the plumber to unstop the toilet. It is still running slow when flushed. Plumber said it would take another $250.00 to pull the toilet and see what is the problem. Not fair in my opinion. I feel that the home warranty should cover the repair. Not happy with the notice from Choice Home Warranty.

Technician was on time, friendly and worked diligently to resolve the issue, finding that the issue could not be repaired without major cost that would likely cost more than a new microwave. Awaiting Choice Home Warranty to approve next move since I’ve been without the of my microwave for almost 3-weeks.

Rowland at RC was courteous, communicative, on-time, and he knows what he’s doing. I highly recommend him. It is not always easy to find someone on the island so I felt lucky that Rowland was available when we needed him. In the past, Choice hasn’t had much luck finding Texas for me. I’m glad they found RC and Rowland.

Vendor contacted me within a couple of hours of complaint entry, and was able to arrive much earlier than actual appointment time. Tech was very efficient and knowledgeable. He rapidly diagnosed the problem and, fortunately, had the repair part on his truck. Other than slight delay waiting for repair approval, job was completed very quickly. Would definitely use again.

The technician sent to service our water issue was great. He was very courteous and professional. He had the issue assessed and repaired within just a few short minutes. I highly recommend Veterans Plumbing and Repair to anyone who is looking for a highly skilled and professional person to come and do any work on their home.

Technicians were courteous and knowledgeable. Explained to me exactly what they found. Were very helpful in discussing other plumbing issues I was having and made honest recommendations. My only complaint is that it took a week to get them here. Was grateful I had two bathrooms while one not working for a week.

Our oven doesn't work. The Gentleman called to let us know the time would be changing. He came when he said he would. H examined the oven, pinpointed the problem- Explained it to us and told us a part had to ordered. He also said it was in Michigan and should be here next week. He will call us when it came in. He was nice and polite. We were very happy with his knowledge.

The service guy was very helpful, has to order the part that is needed. Reassured me that when part comes in all will be good. Thank you. Now I just have to wait and hope part comes in soon. I wish it could of been fix right then and there, but I have to wait.

When I submitted this claim for a potentially failing well pump, Choice Home Warranty sent out a plumber. He initially confirmed that the well pump was failing and, later (at a second visit), that the pump had completely failed. Since he was the one initially sent out, he’s the one CHW has down to do the replacement. But he’s a plumber, not a well-replacement guy, so he has to contract out anyway. His well guy was supposed to come to the property yesterday to inspect and develop a plan, but he didn’t. I would use the plumber again for PLUMBING needs, but Choice Home Warranty should have sent someone from a well company in the first place.

It took 7 weeks to repair a microwave oven. Multiple cancellations by GE Service, order parts, etc. They only use the brand of the appliance for service provider. Kept getting updates and kept cancelling. Tech was out injured when time to put in new parts. They DIDN'T CARE about repairing the appliance. Rep on the phone from Asia didn't really care. For major outage said it would take at least 24 hours. I had furnace go out on coldest day of year and didn't even call. If waited, pipes would have frozen. Hope things fail during good weather.

Choice Home Warranty sent a super nice lady to come and fix my dryer, she did an awesome job, and I have no more problems with it. The only thing is my service fee has gone up starting from $65, went up to $75, and now it’s $100 per visit.

Nathaniel ** help to get 42 months plan with good deal. We have subscribed for three properties. Nathan show how we can bring monthly premium. If pay upfront for 42 months, it has good deal. We liked the idea and changed from monthly plan to 42 months plan. Thank you.

Very informative and thorough with explanation of repairs on risk.explained lead pipes exposed and corrosion. Pipes show leak and risk of leakage. Service call was prompt highlighted damaged areas in basement. Sent pictures of areas to submit to claims department. Potential risk with lead pipes. Checked kitchen and bathroom pipes.

Had several things which needed fixing. Everything was completed in less than an hour. Also, in doing a routine check of our water system it was found our regulator was not working properly and we needed a toilet to be worked on. Plumber took the initiative and sent this in for us and we got the other items fixed.

No sooner I searched for details about Choice Home Warranty, a call came from Anthony to explain the program to me. It sounded just what I am looking for. I signed up - I hope I will never have to use them, but, if I do - they will be here for me.

The claims agent was very difficult to understand because of his heavy accent. Was he stateside or overseas? Sounded foreign to me. I would appreciate speaking to someone who is easier to communicate with. I’m sure it is cheaper to hire personnel overseas but it makes it very difficult for customers. Thank you for the opportunity to voice my opinion.

Wash machine broke and I got a appreciation check for it that help to get new one. Water heater didn't bring a lot of hot water, had have to wait in between shower to have hot water. Was told that it won't get replaced and for the technician to do a temporary fix on it that I didn't agreed to it. I was told when I signed up with your company that any items that break and can not get fixed that it will be replaced with a new one. But this has not happened. I mean I pay every month to have this warranty so I do not see a problem with it getting fixed or replaced. Thank you

Washing machine was not working. Ace Appliance came out and made quick repair, great communication with Choice Warranty and With Ace Appliance the process was simple. Thanks for the Quick Response. Everything went smoothly from the call to Choice to speaking with the repair person, it's good to have a company Like Choice warranty to get someone out to fix the problems that come up occasionally..

The technician was excellent. Took my dryer apart to determine how much it would cost to replace the motor. Unfortunately, Choice Home Warranty has decided not to pay anything to repair or replace the dryer. The said parts were missing - missing because they wore out as the service tech said. They also said the dryer was filled with lint. The service tech said he was surprised at how clean the dryer's insides were. When I read the technician their findings, he was shocked. He said he never said any of the things that they are using as an excuse to deny the claim. So...the technician was great....Choice Home Warranty sucks. In the appeal process....to be continued.

Warranty for a doublewide mobile home is skyrocketing to unbelievable heights. I am surprised at the affordable prices and in all fairness these are really good prices. For the buck it doesn’t go far as it used to. Thank you for sincere and profound pricing of the work to be perform and quality.

My faucet broke, water was constantly running until I turned all of the water off. It was an emergency to me. I had to wait for the service man, Choice implied that I would get help, then they denied my claim. I had to pay the service fee then pay out of pocket for the repair.

I'm giving a 4 as I have not used the service. As for the representative/adviser, he was pleasant to speak with. Answered my question, yet I felt like I was being sold a junk car at a car dealership. Failed to say there was a 85.00 service call fee added at sign up, nor that the fee is paid when someone comes out. That was important information.

Horrible experience and would not recommend that anyone waste their money on this! We got a Choice Home Warranty with a newly constructed home we purchased in 2023. 2 years later our Air Conditioner stopped cooling. We had 2 repair companies come out and give estimates, one sent from CHW and the other was the original installer of the A/C. CHW would only cover $1,100 of the $3,200 repair because they said it was not due to normal wear and tear. That was after I appealed their original decision to cover nothing. The appliance failed during normal operation of the Air Conditioner. They didn't claim that we abused the system or broke something because we were not using it in the proper way. They just didn't want to cover the full cost to repair a covered appliance.

I’m disappointed that it took from Monday to Friday to get my hot water heater working. I had to make arrangements to shower at someone else’s home and carry laundry to a laundromat to clean our clothes. I think this could’ve been handled faster. I’m not certain I will sign up in the future.

I'm a Realtor so I know about Choice Home Warranty. I have it for a couple of years now and I recommend it to people. Submitting a claim has been pleasant. They would usually send somebody out that I request. I usually request a technician who handles what I need.

I signed up with Choice Home Warranty expecting peace of mind—but all I got was stress and disappointment. When my refrigerator stopped working, they sent out a technician who barely looked at it. After waiting several days with zero communication, I was finally told the issue wasn’t covered. No real explanation—just a flat-out denial.

I started by calling Choice Home Warranty’s phone line for help with my gas fireplace (Lennox LBV-4324ENH), which suddenly stopped working mid-use. I was not sure if it was covered, so I gave them a call. On the call, the automated system directed me to submit everything through their online portal. So I followed instructions and submitted a claim — clearly detailing the problem and explicitly asking if the issue would be covered under our plan, which includes the heating system, electrical system, and improper installation/repair. I stated plainly that I only wanted a technician sent if the issue would be covered.

Choice responded very quickly to my claim and the service provider that was assigned to my claim was prompt and efficient. Overall a good experience. The service provided was adequate and met basic expectations. I do not have any complaints or reservation regarding this particular order. No issues to report, no problems have developed yet.

The person you sent was great and I highly recommend him. However, Choice notified me only today that the plumber was going to come yesterday. Very unprofessional!!!! I would have very much appreciated a heads up prior to the plumber showing up. Please do better next time. Thank you very much.

Technician was very nice, he did fix the dryer, however when putting the dryer back in place he did not reattach the vent hose. After using the dryer the laundry room got extremely hot, so I looked behind the dryer and the hose was just laying in the floor. I had to pull the dryer out and reattach hose to dryer and reattach it to the outdoor vent. However the dryer works perfectly so I chalked it up to one of those things that happen.

My claim was denied, but it is in final review. I have had only one claim since I have been a member. I still don't know why I been denied for my microwave claim. What is up with that? I hope this can be reso; I've quickly. We are without our microwave. I am going into the second week and no progress. I am disappointed to say the least.

John and Ryan from Center Guard Plumbing did fantastic work. They fixed a problem that they discovered while working on the leak. All in all they did excellent work. John kept me updated on the problem and how they were progressing. They finished the work in a timely fashion. I would highly recommend Center Guard to other people.

Purchased policy for three homes. It was very easy. I would recommend them to friends and family. The price was very reasonable and the representative was very friendly. He offered different options and different price levels for me to choose from. I'm glad I took the time to look around and ask family for recommendations.

My garage was having problems. I called the Warranty and they deploy a person right away. The service the garage people provided was amazing. They were very personable and very knowledgeable. I had a great experience. I definitely recommend home choice warranty and will use them again in the future.

Thomas was incredible! He was extremely polite and friendly and was super fast at getting my bathroom exhaust fans changed out. Mid-State electric texted me to let me know my appointment was confirmed, then again when the tech was on his way. The customer service was top tier and the work was quick and professional. 100% recommendation for this company for any electrical needs.

Filed claim and a technician was sent 2 days later, they diagnosed the issues right away. They ordered the necessary part to repair, stayed in contact with me on the arrival of the part. Part was delivered on a Sunday evening. Technician returned to my house on Monday morning to fix. Excellent customer service. The technician answered all my questions.

Shane quickly diagnosed and fixed our garbage disposal, and was very friendly. He even showed us how to reset the disposal if/when this happens again. However, it took Choice Home Warranty 2 weeks to find him — too long to be without a disposal. I called after a week, but was told they could not find anyone in my area.

What the technician came out and diagnosed the water heater but I was told that I have to pay $625 out-of-pocket plus the $75 service call. With that kind of money I could’ve just bought my own water heater so I submitted a request to review the claim Because there was so much charges that I shouldn’t have to pay. I could have that done for the same kind of money was that the insurance. I’m still waiting to hear back from a case manager. Thank you.

I researched online and tried to see who had the best rating as far as home warranties went. Choice had the top rating based on the overall happiness of the customers.

Your plumber from Kintex Plumbing arrived fairly soon after request was made. His name is Matt. What a pleasant and knowledgeable young man he is. He had to order a new shower dial and we are still waiting on the part. Looking forward for Matt to return. We know he will do a good job.

My water heater went out two days into a newly upgraded VIP policy and my claim was denied. I am highly disappointed with Choice. I was upsold to a VIP policy which was equivalent to starting a new policy…who knew! After 2.5years, this is how I was treated. 😢 The only good thing was the courteous tech who came to investigate the problem. Professional and knowledgeable.

It is unacceptable every time you call for a service it takes almost ten days before someone comes to fix your issue. This is not acceptable. Definitely if such repeats in the future I will be forced to look for another company. For example I have a case that is still open for more than two weeks.. can you believe that

Technician was professional, quick and efficient. Only problem was with Choice Home Warranty scheduled app for 3 days after call was made. I was able to look up company and talk to owner for quicker response. Choice home warranty still has not updated the company's phone number, so number they gave me was no good.

Garage door repaired; very streamlined process. Very pleased again with Choice's service, this time with Sam's Garage (Garage R Us?). Vendor info supplied very quickly, and rapid response to vendor to customer via email. Husain, the tech, who came, was very knowledgeable, efficient and helpful. The entire experience could not have been more streamlined and satisfactory. Thank you again, specifically to Husain for his help, and to Choice for their usual service and resolution of claims. Much appreciated.

The person that came was early so he texted me to make sure it was ok. Very. Polite and fast. New garbage disposal perfect. I tell everyone about this home warranty. 3 of my friend signed already. I had this company for over a year and love them. So very polite. And always help me

As I was searching for a new home warranty plan, Jeremey ** reached out to me. I was very impressed with his professionalism, courtesy and knowledge. He spent time assuring me that if system in my home breaks down, it will either be repaired or replaced. He made me feel that my concerns were valid and important. I did purchase a plan. Thank you Jeremy.

Jacob was very helpful, informative, and very pleasant. Making me feel confident about making this purchase for your service. Letting me know how a three year contract saves me money, and locks the in service charge. I would definitely recommend others looking for this type of service talk to Jacob about purchasing your service. Thank you Jacob

The technician was thorough in their diagnostic and the solution. Hopefully this will resolve the issue. The technician was also with explaining the timeline to complete the repair. I wish there was a specific time that customers could select, as opposed to given a window of time. I don't care for 'window times'.

We’ve been with Choice for over 5 years. Choice has always done everything possible to ensure our service needs are met. Most claims have been covered, except a wear/tear issue with our garage door- which was thoroughly explained. Choice has been receptive to feedback when we were unhappy with a past technician and worked diligently to help us resolve the issue- even allowing us to hire our own technician and be reimbursed. For the multi-year contract pricing and excellent service, we will likely be with Choice for many years to come. We appreciate their service!

He was very nice and professional and good service. He knew what he was doing and nice and respectful person and l will tell my friend about him. Thank you for good service. He was early. He fix the problem fast, did not take him long to find the problem. He let me know what was the problem

The technician was very professional, respectful and friendly. Communicated very clearly what he was doing and his findings as well as the next steps. Was prompt and on time, communicated when he was on his way. Would highly recommend and will use again if ever needed in the future for repairs.

Our claim didn't end up qualifying for the warranty, but the technician came out anyway (at my request) since I saw he had great reviews. Very happy with this service. He was good about communication, arrived in a timely manner and took care of everything we needed for a reasonable cost. Keep Beamer on your list of contractors.

The ease of filing and response from CHW was excellent, but the customer service from the service company was poor. Phone calls weren't answered or returned, and I was unable to change or request the time of the technician arrival. The technician who arrived was excellent, and diagnosed and eliminated the problem efficiently. I think I could have gotten the same service locally for no more than the cost of the service call from CHW.

The tech very helpful and friendly. The one thing I wish would have happened is that someone would have actually called to set up an appointment. I got an email and had to make calls to rearrange the tech coming out and those calls went unused. The tech called me and that's how I found out that the calls I had made to rearrange the appointment time were useless. Before making blind appointment, someone should actually call the customer and ask what is a good time.

Choice very professional and helpful and the company came out and was very sufficient. Choice customer service was pleasant and directed me in right direction. Also waiting time for customer service was not long at all. And again very nice company came out within four days and fixed my dryer. It was a very pleasant and professional service with Choice and company that fixed the dryer.

I filed a claim because the power to my garage stopped working. I couldn't open the garage door and the fridge and chest freezer had to be hooked up to an extension cord. It was over the weekend and it took longer than normal to get an appointment. Once I had the appointment information I called on Monday to confirm the appointment for 7-11 AM on Tuesday and the electrician asked me to text him the details, which I did. The electrician then offered to come Monday night after 6 PM. I accepted and cancelled my evening plans. It was after 7:30 PM and I hadn't heard anything so I texted again and was told his last job was taking longer than expected but he would be there in the morning.

John did an outstanding job. John was very professional, John got there asked me a few questions and he immediately proceeded to check out my refrigerator and after some troubleshooting John was able to figure out what the problem was. John had the part on his truck and had it changed out in very little time. My refrigerator was up and running just like new. John checked out everything before he left just to make sure that I would not have any more problems. Great service and I highly recommend him.

The service repair man was real professional, checked out the washer was not able to repair the washer and explained the process on what to expect. I received am email stating I would get a replacement for the same value with an e gift card from Lowe's within 30 days.

Filing the claim was very easy and good communication. You just have to make sure to follow up with the assigned company to make sure they are on the same schedule as the Choice Home. The service technician was very knowledgeable and courteous. He identified the leak and fix it. Very please.

Very good service and very prompt. They were here when they said they would and took care of the problem.. I would use them whenever a problem occurred to take care of any issues that I may have. They are just good to take care of problems that I may have with.

Hands down one of the worst Home Warranty experiences to date with Choice. When I purchased the house I placed a claim **, **, and ** (17APR 2024) that was NEVER processed beyond the technician coming out to my home. I paid the service call fees and that was that. No repair. No replacement. No call back. When I called to inquire about status I was told there was a Technician shortage in the area. On 31 MAR 2025 I placed a call for my Washer… The Tech informed me that the claim was denied and that I needed to contact Choice. I called and spoke with a Paula M who knew nothing and did nothing. No matter what she put in the notes I can assure you that she knew nothing. She confirmed that the claim was denied.

The technician was on time, although he had to drive considerable distance to get to Stephenville. He was an expert electrician and got the fan fixed in a short time, where others have been unable to resolve the problem. He was also very courteous. I would definitely use his services again, if needed.

Worst experience with a home warranty, will not be recommending! Utter failure. Disgrace it’s so highly rated, customer service is poorly trained and deceives the customer with false hope that their claim will be handled in 24 hours, after 24 hours they will lie and find every way to move the goal line back and say it is now a 48 hour time period. They also use a computer to find contractors first, then actually call which only takes minutes not a whole day to perform. Misleading and unprofessional.

Manny from MG Appliance Repair showed up on time, was polite. professional, diagnosed the problem correctly and therefore fixed it quickly. His service charge was also fair. When he finished, he also, for no extra charge, showed me some maintenance things that I should do periodically on my washer and dryer.

Our Whirlpool Electric Dryer stopped drying the clothes. After filing a claim with Choice Home Warranty we received confirmation and assignment through an authorized Whirlpool repair service. Thank you for the prompt and speedy response. So thank you, thank you, thank you. For allowing us to work up a experience report.

I have had Choice Home Warranty for about three year now and great company. The claim process was so fast and easy to do. Took me less than five min on the phone since I like to talk to a person but was told it's faster online. Anyhow I would highly recommend it to my friends and family.

ease when I need your services. I want to thank you and let you know you are appreciated.

I am deeply dissatisfied with Choice Home Warranty due to their intentionally misleading and predatory sales tactics, as well as their refusal to honor a legitimate claim. I purchased a warranty expecting coverage for critical home systems, but when my water heater failed due to a leak originating within the internal tank, Choice Home Warranty denied the claim. They falsely stated that the issue was related to "exhaust and vents," which are not covered, despite the professional diagnosis clearly indicating the leak was internal to the tank—a covered component. This denial feels like a deliberate attempt to avoid responsibility. Their sales practices lured me into a false sense of security, and their failure to replace my water heater has left me with significant repair costs. I strongly caution others against trusting Choice Home Warranty’s deceptive practices and inadequate coverage.

Last 2 service calls failed to complete repair on first visit. On initial visit was told problem had been resolved but after service problem immediately reoccurred. Currently waiting for return visit on my dryer which was serviced yesterday. Two sensors were replaced but the dryer wasn’t tested to see if that fixed the problem.

Good experience with signing. Hopefully I will never need it but if I do I’ll let you know then if I still feel the same way. Thank you for your time! John was very nice on the phone and helped me a lot. And I am happy with the monthly price.

I was very pleased with the 2nd offer made to me to assist in the purchase of a new dishwasher. I appreciated the CW case manager listening to my concerns about the first offer not being fair. She revisited the information and gave me a 2nd offer which was more comparable in order to resolve the situation.

I had garbage disposal problems and contacted Choice Home Warranty and they quickly scheduled an appointment fir it to be fixed. The handyman even called to come earlier than the appointment. The handyman that came out was kind and courteous and fixed my garbage disposal very quickly. Thanks so much Choice Home Warranty!

After a go around with the company that was subbed out to do the job (took 2 extra days) the mechanic showed up, good job, good attitude. Suggest Choice controls the companies that are used to supply the installations. Choice, overall is a great company to have as a Home Warranty.

Out of any home warranty company I have ever had over the past 11 years, Choice Home Warranty has been the best! They work with top, reputable companies to manage, coordinate, and service anything you need. My technician got my AC back up and running within 10 minutes of arrival!

After submitting the claim, they contacted me fairly quickly and scheduled a technician. The technician arrived on time and got to work immediately. Claim got approved in a decent time after he left and now just waiting on the part to arrive. But they give me an estimate date of the part arriving and next steps. First time dealing with a warranty company and so far it has been great!

The people were KIND-POLITE and very respectful. I will recommend them to all my friends and family. And tell everyone about my experience with Choice Home Warranty. And tell everyone what a worthwhile investment it is to have CHW because of the fast and wonderful way they treat their customers. And even if they don't purchase the CHW I will make sure they know about the tech. people they sent to repair my problem.

The technician was prompt and helpful. Through his expertise he was able to discover further issue which has to do with the fridge's ice maker and promised to come fix it once he gets the item he ordered. But for now the leakage at the filter area has stopped and water is flowing well.

Our technician from Doug's was very efficient and professional. Although his office is based in a town 30-40 minutes from us, he was willing and able to get the job done. He notated the issues we were having and recommended the fixes he could possibly do to remedy the situation.

This is the second time in two years that Choice has disappointed me. I called and filed a claim when my cooling system failed to cool at all three weeks ago, when it got very hot here, in the upper 80s, for a couple of days. The system was cooling (and heating) just fine until now. I am 78 years old, and toughing it out is unacceptable when I have paid for a HOW. Choice took over three weeks to get someone out. The HVAC Tech was very nice and diagnosed it as a reversing valve that is not reversing and needs replacement.

Was contact by their repair person and made appt. They showed up in time and fixed the dryer. Did a great job. I was actually surprised how fast everything got taken care of. Would recommend them if you are considering a home warranty company. They have paid every time I have had a claim.

Choice Home Warranty was very responsive when I requested another visit by a contractor. Excellent service! I've been with Choice for more than 10 years and they have never disappointed me nor fail to meet expectations. As s service consultant, I recommend this company to all my clients who may warranty for their homes and other family members' homes.

Dominguez Electrician was sent to resolve a shorted out light fixture in our home. It was buzzing, sparking, and smoking when turned on. We are thankful Choice approved the claim and contacted a provider in the same day. Dominguez was efficient and thorough. He had no trouble identifying the problem and took care to install a new fixture with proper materials so we do not have to worry about recurrence. We are so pleased with him and Choice. Our problem was resolved.

Made one claim in a year. Company came out to fix a leak and another leak started within inches of the original after they left. They claim it was a different problem and could not be covered, Total scam!! I had a 2 year warranty and canceled immediately!!

I recently changed my home warranty company to Choice based on my daughter's recommendation. I was planning on changing to another company anyway since I felt the previous one no longer met my needs. That was in July 2024. On Saturday, 4/12/25, I Ieft the temperature at 72 with the fan on auto when I went to bed. However, when I woke up on Sunday morning, 4/13/25, while the temp was still set to 72, the temperature in the house was on 64. Mid-afternoon on Sunday I went online and made a claim with Choice - my 1st claim with them.

My thoughts were replacement cost was total cost of appliance and not depreciated. Still costing me half of what they give me. Since I have to give 90 word description so I will do a little venting. For me, I’d still have to go pick it out for delivery. Really I don’t have the time to drive around in traffic after 4:00 pm in the city. We only have one vehicle and she works for the school system. So she get off at 3:30 pm home at 4:00 pm making it the busiest part of the day driving around in. So, my thoughts were something in the range simple area like replacement of total cost and I pay service fees $100 plus monthly membership. Didn’t realize the appliances were depreciated. I need to research it more

We used Choice Home Warranty for about 3 years and were dissatisfied in a number of areas. First, when we did file a claim for a covered incident (plumbing leak), it took 5 days from when the claim was submitted to when the first technician came to assess the problem. During that time, the issue escalated and a great deal more damage resulted. We had to receive the expertise of a second technician after that, which was another 3 day wait, and ended up with additional damage that was not covered, but would not have occurred had we had a timely response to the initial issue.

Repairman arrived quickly and replaced disposal in a timely manner. Very pleased with the company and the repairman. I would give them a top grade for a job well done. First time using the service. Was not sure what to expect. I was contacted by repairman very quickly and set time to arrive to start repair. I am glad I have the service. I would recommend this service to friends and family.

I am responding to the rep that was sent in ref to my repair. He was 5 star, above & beyond w/ profession & explaining from beginning to end. But I can't give a review on the co, Choice Warranty until the job has been completed. Once the job is completed, I will comment on the recommendation for the co.

This was the second time I've had to call for a second time for the appliance man to fix something. Once for the dryer and now for the ice maker in my Sub-Zero ice maker! Frist it was for my dryer and this the ice maker. Both the electrician and the plumber. The plumber show had to show me that water was going to the fridge and just touched the dial on the dryer.

Last fall, when the refrigerator went out at one of our homes in Leander, TX, we were only offered $450 to replace it. That wasn't half the cost it took to replace it. So the policy to replace if your vendors can't fix, is not always reality. Time to set appointments is better than it was last year, which is good.

The contractor HM came to repair my dishwasher not draining. However, the problem still remained. It wasn't repaired, water still reman in my dishwasher. So, this experience wasn't good this time. If this contractor, didn't repair correctly, will they return to repair again without fee. Or will another contractor be sent without fee.

Technician was professional and Efficient. Had an issue with the washer and it was taken care of quickly and professionally. Called me as I was told and took care of the issue with courtesy and respect. I would be happy to recommend this technician. Thank you for taking care of my claim.

I paid a huge amount of money for a 4 year plan, and yet with my first claim, I found out that when a part went out on my HVAC, it wasn't covered due to "normal wear and tear"? I thought I bought this to cover unforeseen occurrences. What on earth am I paying for?

The technician responded within 8 hours and came out within 24 hours. Accessed the problem and fixed it without any additional fees other than the service charge. He was on time and completed the job with efficiency. He cleaned up afterwards, left a description as to what had been done and left.

Put in claim, next day plumber sent out to assess situation, claim was approved and within 2 days new water heater was installed. All people involved very professional and was very impressed with their work. Hot Water Heater was installed in very little time, could not be more satisfied. Very reasonable rate and top notch care and attention to detail! Very happy with Choice Home Warranty!

The tech from IB solutions that came to my home was on time, very professional and thorough in diagnosing the problem with my GE washer. He explained the problem and promptly gave noticed to my home warranty company. I will recommend this company to everyone who might need washer/ dryer service.

I submitted a claim on 4/1. It is 4/14 and I have yet to have a technician come onsite. The first one they assigned never made it out the property. The first miss was he said that it was a weekend and the system was down. The second one he said that it was not supposed to be that day but the next. The third miss he did not show up. I asked to have a new tech assigned. After a day of nothing I opted for the reimbursement option. Unfortunately I could not find anyone who was willing to comply with Choice's submission process so I asked to rescind my reimbursement choice as the system would not allow me to reopen my claim or open a new one. I talked to customer service again today, Monday 4/14. They said that they will ask their dispatch to prioritize my claim. If they can fix this then I will amend this review to reflect that, but for now I would not recommend them.

Making my first claim was very simple. I just had to answer some very basic questions and the process was started. The woman on the phone was friendly and efficient. She explained the process to me and I was surprised how effortless it was. I must admit I was apprehensive about submitting my request.