Choice Home Warranty Reviews

When I first signed up for Choice because their low rate of $45 per visit, but soon I realize that it is not worth it because Choice DO NOT cover the cost of the repair if it requires a new part. I own three houses within 20 miles, and I use three different home warranty companies to see the difference. Choice Home Warranty by far is the worst in both customer service and do not compensate on parts, but it is a simple repair of leaks, then that is done after you paid the $45 service call. Now, after using 2/3 companies for more than 10 years. We only switched to Choice for about 3 years now. We are going to switch it back when the end of the year term is complete. Because if you tried to switch earlier, the way they calculate how much to give back to you is so confusing.

Claim process promptly and repair done in a week time. Good service and response. No need to call customer care to follow up everything done online with CHW portal. Even I got call from repair guy on my schedule my appoint. They can't make in first 2 time due to their hectic schedule. They updated me time to time.

Good experience, handled within 48 hours and issue resolved. Easy to set up appointment online. Received call back right away with appointment details and company was very professional and on time for appointment. Only disappointment was that I had to follow up with repair company for follow up when part came in for the refrigerator.

Made the A/C repair claim on 7-23-18. The service guy came out on the 25th. He got the unit on and it ran for a few hours. The orders was put in 4 more times. He accepted and didn't show. The 1st no show or call he should have been block. We should not have went over 2 weeks with no air.

We were scheduled quickly and received great communication from Choice Home Warranty, the company assigned to service us and the technician. Work was completed quickly and professionally. Glad we have this warranty. I have sometimes forgotten to call them and called local service companies directly. Definitely got faster service using Choice Home Warranty and at a better cost.

Air Conditioning unit stopped cooling. Technical support at Choice Home Warranty was very helpful in scheduling an appointment to have my Air Conditioner repaired. The technician was punctual, professional and knowledgeable. He said that the compositor was bad and that the Freon was low.

Our AC went out and they came and fixed the capacitor the next day. Then it stopped working again the same day and they came back out the following day and replaced the fan motor. So far, it's working great! Staying cool!

Initial contact was pleasant and informative. Agent was nice and not pushy in negotiations for a contract. Exactly how it will work will depend on my first call for service. This is always a concern but I feel I have options if I am not happy but I gave every expectation it will be a good relationship.

Took more than a week to get service washer repair completed. First tech refused the job saying Choice had not paid him previously. 2nd appointment was scheduled for a time I was out of town. Communication with Sears was deplorable. When tech did arrive, diagnosed situation and was able to order part and get the job done.

I am happy with the experience I had concerning this work order. As compared to previous work orders, technician showed up on the day/time originally scheduled and received no hassle from Choice on covering the repair work to get my A/C working again.

I called because my AC was making noise. He said it's the condenser going... and that you would not cover it because the unit is old. When you advertise you state any age any reason you will fix or replace... So now I just have to wait until it quits for good. Not happy that you won't replace it or fix it.

I had your competitors service and every year it increased. I was looking for an alternative and found you guys. I dealt with a man named Luke ** who was very courteous knowledgeable helpful. He even asked if I was a veteran and even gave me a better deal. So far I am very impressed. The only thing I would like to see and I would pay a little more for the service is to have PM checks on my heating unit and hvac unit once a year. I had that service with your competitor and I really liked that part of the service agreement. I hope to have a long relationship with your company.

I was very pleased with the sale representative that took care of me today. He was very polite and explained everything. He answered all my questions. His name was Jordan **. I am looking forward to the best service if I need it in the future.

Don't waste your time or money on this warranty company. Although I've used their service over the past few years, there has almost always been an issue every time with approval for repairs. Either the technicians are unqualified, stupid or I have to listen to the techs complain about Choice's policies for approval for repair or replacement. That doesn't exactly give me peace of mind when my appliances are on the line. The most recent experience was having a garage door motor replaced with the CHEAPEST one on the market. It was not one of similar or comparable value. Once my policy runs out, I would sooner take a 5# sledgehammer to my equipment than renew my policy with Choice... CHOICE... HA!!! BAD CHOICE. No stars here... maybe a minus 1.

We pay every month on time. We are required to pay deductibles instantly when CHW sends someone to our house. So why does it take 30 days for CHW to reimburse money that is owed to us? Why does CHW send out service people that can’t or won’t do the repairs?

Tim ** was terrific! He was very accommodating and knowledgeable of our request to know why we should go with Choice. As a result of his responses, we bought the product! Looking forward to utilizing the excellent services Choice and its vendors will provide.

I purchased a 3 year Total Plan from Choice Home Warranty when I purchased my home in October 2016. In June 2017 the air conditioner stopped cooling. I called Choice Home Warranty, they arranged for a service technician of their choice to examine the unit. Upon his arrival, the technician had no uniform, no state license posted on his truck, and his only tools were a set of gauges and a tank of freon. He had no other tools or ability to determine why it was low on freon or where a leak might be.

Very happy to have found a company that I trust each and every time they come to the house for air conditioning Or Soft water issues. They are always fast with getting parts here and showing up on time per their scheduled appointments.

Aaron called, answered all my questions and was conversant with the competition as well. Seems like a good deal. Hope to get the same service if I ever have a claim. Good start though. I signed up because of the value.

Your company saves a lot of money through its denial of claims regardless of the situation that the Homeowner wasn't aware of or had no way of intervening with service. Heat temp for water heater was too high because it was never adjusted by previous technician.

I am so incredibly upset with this company. We called yesterday to let them know that our furnace was leaking water all over our floor, that we were putting a bunch of towels down. They said they would get someone out there and would send us an email with when the tech was coming. We said, "Well we can't stop the water very well." We turned off our unit. Today we came home from work and noticed that the water continued to run through the walls into our living room underneath the walls. We called AGAIN since we didn't have a response from them. They stated there was nothing they could do, that no techs would respond to them. After saying this was doing more damage by the minute we asked what they would do about it. They said we could outsource the service and HOPE that it's covered or wait. Which mind you we have to pay upfront.

Very happy with Ricky at Temperature Pro who came out, he was efficient and had a great attitude. This was my first time using Choice Home and if the service continues to be this good, I will be very happy. Other companies get your business and they go up on your premiums and give you less for your issues. Please do not change.

Choice Home Warranty is possibly the worst Home Warranty Company available. They have contradicted themselves, been rude, lied, argued and even used vulgarity while on the phone. They have refused to reimburse even when all "contact policies" were followed. This company is a scam! I would never use or recommend this company again!

29 July 2018 opened claim. Refrigerator is still inoperable as of today 8 Aug 2018. The first servicer was over an hour late, I had to call him. He stated that he had had a blowout and was 40 mins out. He showed up with no tools, did a quick diagnoses, told me that the run capacitor was bad and he would have the part the next day. The next day I waited for him and ended up calling him at 5:30, no answer. I then text him asking was he coming to complete the repair. He texted back 15 mins later, apologizing saying that the vendor he used didn't have the part and it would be another two days with another vendor. He also asked me to send him the serial number for the refrigerator. Which lets me know he never put in the approval request.

Quincy excellent plumber. He was on time, addressed the issue and corrected it immediately. When I called to put in a request they connected me immediately. Realistically CHW okays general uncomplicated repairs. Anything due to age is very questionable.

When I initially signed up for Choice Warranty, I had a less than pleasant experience with the agent who took my order which prompted me to submit a negative review. I immediately received a call from John Allen who assured me that the company had addressed and rectified the problem. His professionalism and willingness to go the extra mile to ensure a positive customer experience speaks volumes about the company's commitment to their customers. I highly recommend Choice Warranty and trust that they will deliver on their promise to always provide great customer service.

3 months on and I am still waiting for the 'second opinion' that Choice asked for to be done; endless hours on the phone with customer service, and still no resolution. Hopeless. Asked for a full refund (have not made any claims with any success) and told I would get back a few dollars... TOTAL RIP OFF. DO NOT SIGN UP.

Leaking cracked & jammed would not work therefore the dishwasher would not drain. The tech could not repair so they replaced the garbage disposal. This was a very good experience (showed up on time) assessed problems and replaced unit. This is a very good warranty.

The representative (Ralph **) that I spoke with was very aggressive in his sales pitch. He was pressuring me during the entire phone call and at one point I asked him to stop overtalking me so that I could ask some pertinent questions. He never gave me the option to do a monthly payment plan if I wanted to choose that method. In the future should I need to contact a representative I would like to be able to speak with to someone else. I had previously spoken to another representative (Brittany) and would prefer to be assigned to her for future contact.

Our AC went out Saturday afternoon. We spoke with 2 people on Saturday who stated they would send out the work order to the technician then we would have an email. I called a third time on Sunday morning, this person stated she had no records of the previous 2 phone calls. I then got an email from the technician stated the arrival time would be from 3:00-8:00pm on Monday. Took off work to be there by 5:00 when he stated he would be here via phone call. - on Monday. He arrived at 8:15 pm. Did not have part. He Was there first thing Tuesday morning and the AC is now working. We had 3 nights without AC.

Choice Home is very good about getting someone out, but every time the problem is one they don’t cover. Make sure you read the fine print because on any big item, the problem is always something they do not cover.

The Company gave me a time between 9-12. The tech didn't show during those hours. I had to call them, then they say he's 10 minutes out but an hour's pass. He's a no show. I sit my hot house for 4 hours and didn't get an service (AC repair). He comes back at 5 pm but he doesn't have the part and we have to wait until tomorrow. So we had to spend another day and night in a hot house.

The technician was quick diagnosing the problem. Very professional and skilled. I called the day before the appointment to advise that I would not be available until 5 pm. The technician was able to accommodate my schedule. I am glad for the support. I really needed to have hot water in my home.

Maurice ** were very accommodating and helpful as we were juggling multiple issues at the time of home closing. He took the effort to making sure that the home was covered and the docs were lined up quickly. He called the sales manager and worked with our agent's submission.

CHW was very quick and promptly took care of my problem. The service repairman was here the very next day. The repairman was here only 40 minutes, and was very efficient! The refrigerator is now working fine! Thank You Choice Home Warranty!

I purchased a home warranty by Choice Home Warranty. Later I had a problem with my AC unit and the technician stated it was a problem with the compressor and he recommended a full replacement. Choice Home Warranty denied the claim as the damage was due to "wear and tear". This basically means that if you have an appliance out of a manufactures' warranty period and over 5 years old, it is not covered by Choice Home Warranty. Despite what they say when they sell you the warranty, they use this excuse to avoid paying for any large repairs on older equipment. DO NOT USE THIS COMPANY!

Setting up accounts for two properties. So far, after multiple attempts, I cannot get the initial email with the account details for two properties correct. It makes me think I've made a mistake with signing up with your company. Please make the mailing addresses the same as the coverage addresses for each warranty.

As an agreement to the purchase of our new home, the seller agreed to purchase us a home warranty. My husband selected Choice Home Warranty's and we were comfortable with what we read. Within a month of moving into our home, we noticed our dishwasher was not functioning as it should. We called Choice who sent a tech out. The tech stated the control panel was shot and he would report it back to Choice. My husband received a call promptly from Choice advising the cost was not worth the replacement and would offer us 150.00 to clear this up. My husband explained that we would not be able to even replace that dishwasher for that amount and we wanted our appliances to match in color and name brand. The case was then assigned to a case manager. The case manager called my husband - he explained our position and was then offered $300.00 - AGAIN NOT an amount which could replace our dishwasher.

It was easy and affordable. Choice representative, Eddy ** and his supervisor presented a Senior/Retire Military Plan for 3-years and a very reasonable price. Thanks. We are canceling our current CHW just as soon as our 30-days with you are up.

I am very happy happy with Choice Home Warranty as a new home owner. It really helpful and I will be their long time customer. :) Thanks. Great Service, Great customer service and fast update on the service. I would like keep and renew Choice Warranty as long as I own this home.

Have a situation- have tenant without the use of dw. Have a claim that CHW says replacement is most cost effective at this point. I have been on queue for hours. I have been hung up on 3x by 3 different people. Want my money back so I can handle getting a new appliance myself. Your lack of professionalism and efficiency is disturbing!

Our realtor purchased this warranty for our new home. When we had a AC leak we called CW. What a nightmare. They do not send someone immediately. A barrage of back & forth calls & emails. Finally days later we got someone out & the condenser pump he replaced was not covered. Another $275. He wanted to do another test for $300 & that wasn’t covered either. The part he replaced didn’t need replacing & a flood happened again after installation. When called back He said the AC was at the end of its life & would cost $4,500-5,000 to replace. They would not cover it under the warranty though we paid for the coverage.

The old garbage disposal unit was not working and needed to be replaced and that is what Gator Drain and Plumbing. The repair person installed. A new one was installed and that Moen Brand unit is now working just fine.

My garage disposal was not working. I called Choice Home Warranty on Thursday and an appointment was set up for Monday. The service people were prompt, professional, and very capable. The unit could not be fixed so they got authorization to replace it, which they did. I am very pleased with Choice Home Warranty and the service people they employ.

A/C was blowing hot beginning Sunday, July 29th. I called CHW and was told that a technician would be assigned within 24 hours and would schedule a time to come and evaluate/repair. I called every day the week of July 30 - Aug 4. Technician came and fixed the fan motor yesterday, Aug 6th. No air July 29 - Aug 6. CHW just kept telling me to exercise the rebate option, which could take up to 30 days IF the parts and work was approved for coverage. I have had other home warranties in the past. Really disappointed in the service, care, quality and professionalism of Choice Home Warranty.

We had a slow response from Choice getting us a company to do the work, but when it happened on August 6 we were sent a serviceman named James from Ava, Mo. He was extremely qualified and in a very short time he repaired our AC, which we were very grateful for since it is around 100 degrees here. Choice met all of what we had hoped for when we signed up for the program.

The only reason I didn't give 5 stars is because I got an email with one date and a text message with another date which caused a scheduling problem cause I went buy the email. The technician was excellent. Once he knew what to do it took only 15 mins to complete the job! I would highly recommend Choice Home Warranty to all my family and friends!

I reported a claim for a plumbing problem on Sunday. Monday morning the plumber came. Fixed problem. Great service. I will tell all my friends and co-workers about Choice War co. All about quick service I received. Thanks again for great service.

Choice Home Warranty convinced me to change home warranty companies by offering services they CANNOT provide. I live way out in the Country of East Texas & currently our temps have consistently been 100 degrees plus. I have paid Choice Home Warranty IN FULL for the entire year of 2018 which is a MAJOR MISTAKE on my part. I also have coverage for my Water Well, etc. and unfortunately have developed a leak in some of the plumbing pipes. Filed a claim Today and was told a vendor would be contacting me within 4 hours. DID NOT HAPPEN!!! Instead I received an email from Choice stating they could not locate a vendor to make the necessary repairs. Instead Choice offered me what they call a "buyout" meaning I could find someone myself, pay for the repairs myself and PRAY Choice would reimburse me.

Bought this earlier in the year then our air conditioner went out. They sent someone out then I got an email that was a canned message about why compressors are not covered. It looked like it was written by a lawyer and an engineer and said the compressor could have gone out due to several different causes and was not due to normal wear and tear. One of the reasons was excessive heat. This is Florida - it is hot! I talked to some people at work and didn’t find a single person who had a home warranty and got something paid for. Also, my regular a/c person is signed up with Choice but won’t accept their jobs because they don’t pay the provider. He said he was stuck for an expensive part so he won’t deal with them anymore. I am cancelling and requesting a refund. Of course, it has to be in writing!

I found out that my warranty on my new home was expired. And I really needed to get a warranty the same day I found out I received an email from your company... I really had a wonderful experience with Joe.

Repairman was professional, personable and quick. He came within the timeframe given. He found the problem immediately and repaired it immediately. He even gave me time to clean behind the oven/stove before he put it back in place. All is well again with the oven.

I have had Choice Home Warranty coverage for about a year before I needed to use it. I opted for the optional coverage of my saltwater pool, because when something on it breaks it is very expensive. I made sure to ask the salesman, very explicitly, to make sure my salt cell, and all the other parts of my saltwater pool would be covered under Choice Home Warranty with the pool coverage. He assured me that it was all covered. I asked again to make sure that when my salt cell stopped working, they would cover it. He again told me that it would.

As you know, we have been HOT for quite some time. Needless to say, when your air conditioner fails during this time, you need it look at quickly. CHOICE sent the next person they found to my house to help get this issue resolved. The technician was great and I was back up and running very quickly. Turned out to be a blown fuse in the fan but it was up in the attic and I had no clue what to look for. Great service.

It was late Friday and DC Services went over and above to help us out. Our AC had quit working in the middle of a heat wave. The AC techs had determined we did not have low voltage running to the equipment. DC Services contracted with Choice Home Warranty and scheduled an appointment. DC then learned we were without cooling during such a hot period and somehow they were here within hours to help out. The tech promptly assessed, received approval from Choice and fixed the issue. We had power and the fan worked but, the compressor would not come online. The DC tech stayed until we spoke with the AC Service to ensure that he had done all that he could do. It was early evening by the time he left. Again, DC Services went over and above to help us out. Our highest regards and recommendations for the DC team.

The DVC Plumbing technician was professional. He was on time and explained what was needed to repair my toilet and bathtub. After the work was completed he left my bathroom clean and took the damaged parts with him. I'm very happy with the work performed.

I have found it’s hard to really do research on these companies because this one in particular tried to hook me with a price before I was ready to settle. I understand that once you're on the phone with a customer it’s impor to get them to sign up but after the price I was quoted, I would have been stupid not to call them back.

I have a policy with Choice Home Warranty. I prepaid for 6 years for three houses. My complaint is not with regards to their ripoff practices of claiming they cover something but then exclude everything related to it in their user agreement so they get to deny claims. My complaint is with regards to a new issue that is fundamentally wrong and unacceptable.

Don't waste your money on this company! One year home warranty was provided by seller. 2 months after purchasing house, AC goes out. They sent an AC company over that told me the AC has a stem similar to a bicycle. The cap was loose and Freon leaked out. However, repairman certainly wanted to sell me a new unit through his company and even offered financing! He even had his office call me. They refilled Freon, tested pressures and all was fine (according to them). All was not fine and a few days later, it's out again. I did not trust them and had to pay thousands to replace AC unit.

I received an email today from your company. Shortly thereafter I received a phone call from Choice Home to talk about our interest in a policy. After reading many of reviews we had decided we would be interested in taking out a policy. The young man we spoke with was Charlie **. He was awesome and was able to answer all of our question. In fact he was so helpful we ended up with the 5-year plan. He is a real asset to your company.

Sink back up Kitchen & Faulty Disposal unit. - I was very pleased in the way Choice expedited the service provider to take care of my problems. The technician arrived on time and did a great job in fixing and taking care of the problem. He was courteous and friendly. I am so glad I signed up for this service!

It was convenient, fast, professional and reliable service. The service repairman has to order the part and return to fix the issue I'm having. He talked with my husband so don't know when he will return but I'm sure he told him when to expect him.

I called for AC repair on 7/29 around 0230. They said the claim was put in and have 24-48hrs. They claim they had a hard time founding someone to fix the AC. With temperatures over 100° in Oklahoma it was hard to stay in the house so had to get a hotel repair guy came out on 8/3 once from outta town about 1hr30min away. Once the repair come out he was great, called me when he was on his way, fixed everything that needed to be fix. Also give me recommendations to keep my AC running good. Knew what my co-pay was, tried to order me to pay by card for a fee which I didnt like but still had other options so no worries. So at the end of the day Choice Warranty did what they said they would do. So thanks for everything. Great job.

First American Electrics responded promptly to my call to Choice. They arrived early within the window set for the apt. were knowledgeable, and professional. Quickly diagnosed the issue of "double protection", which made breakers trip on a whim. Would give five stars if they had had the correct part with them; but, as it is, they will have to make a return trip to install the proper breaker to prevent this annoying re-occurrence.

Immediately got call within 10 mins of filing claim. Tech came out but has to order part. So not fixed yet... believes it's a circuit board. Would have been better to have known model of unit so not 2 trips and no waiting to be fixed.

The service technician seemed knowledgeable and was able to fix the problem rather quickly. It took a little over a week to get someone out which is a little longer than expected but acceptable. I was under the impression my cost was $45 flat rate but was advised we also had to pay tax which made it a little over $48 which is not bad. Just would’ve liked to have known ahead of time. Overall good service for the first time of having to use the service.

It took several trips to get the parts and get the cooler working again. I'm happy to say that we finally have cool air again. THANKS TO BRAEDEN FROM MODERN AZ MECHANICAL. He persevered and came through for us. Thanks to Choice Home Warranty for making sure we got the repairs needed to get the cooler going again. It was tough at first trying to get the proper people needed for swamp coolers, not A/C's.

B & W Services repaired our air conditioner quickly and efficiently. Choice Home Warranty provides quality and professional service companies. We have used them several times this year and the repairmen have done a good job. If product is not repaired correctly the first time, the vendor comes back until it is done correctly.

I called Choice Home Warranty because when I returned from vacation, my HVAC for my home was not working on Aug 3, 2018. I was informed that I would receive communications within 4-6 hours about a technician coming out. At 3AM 4 Aug 18, I sent a message of not hearing from anyone; I received an emailed that my request was sent out to a CHM vendor and because I was a valued customer I qualified to get a technician under their guidelines and all this stuff for him to do. I do not work for Choice Home Warranty.

I was filling out the form needed to get a quote, I thought. Before I could finish, I got a call from a salesperson. I was very surprised. How did he know?? He was fast talking and pushy, kept trying to sell more years than I felt comfortable buying. If you have a good product, you should just explain the benefits. I did buy a 3 year plan, with 6 additional free months. But then the contract was not what was agreed to and I didn't get credited back the original charge for 1 year. It was difficult to get through the company phone tree and talk to someone, so I emailed and am still waiting... I hope the plan works, seems like a good thing to own.

Referencing your email correspondence of July 5th, 2018, and my response the same day regarding claim determination ** I submit the following: I was very disappointed with the final determination by your company resulting in additional unexpected costs to me. Using what I (and other Air Conditioning knowledgeable advisors I discussed this with) believed to be inconsequential and expected due to this being outdoor for 11 years “rust” issues to deny this claim was unreasonable, therefore I cannot say I have been pleased with your company. Using this criteria I believe you must never pay for any a/c unit and they all must have some spec of rust somewhere if they have been outdoors! Highly disappointed.

After receiving a call from a Choice Home Warranty Specialist, I was impressed with the details, offers and clarity of the conversation. The Specialist was well informed and the offer I accepted was a definite saving for me. Thank you.

The technician was terrific. He found that he only lived 7 minutes from us so he came in 15 minutes and fixed our problem. If he hadn't we would have had to call someone else as it was too hot to wait until Sunday. We were very happy with his service.

The upstairs AC was blowing hot air. I placed the claim in the later afternoon. Received an email that a contractor would be coming the next morning. Shortly after 8AM the contractor called and scheduled the appointment and by noon my AC was working properly again. I couldn't be more pleased. Thank you!

I was very pleased with the service. John came within the time limit he had given us, wore shoe protectors inside, inspected the unit, found what was wrong, and replaced the part. Simple, yet I totally appreciated that the job was done without a lot of nonsense. The AC began working immediately and has been working just fine since.

I looked online to get a quote but got an email to call for an extra discount. The rep was awesome, nice, professional and genuinely seemed to care about my requirements. Within 10 minutes we had a warranty picked out, purchased and paid for. It was an excellent experience. Thank you...

D was very professional and courteous in fixing our plumbing problem. I would recommend him and his company to anyone who wants great service. He did a great job. He called ahead and arrived earlier than the time specified which was GREAT! Please tell him "Thank You!"

I recently ordered Choice Home Warranty for my newly purchased home only to discover the sale was canceled. So, I canceled my order with Choice. After 2 weeks of renegotiating the price of the house, the sale was finalized. I ordered Choice again. This time, the price jumped about $60 a year. I understand price increases, but was a bit surprised by this change in such a short period. This was my first experience with Choice Home Warranty.

Submitted very first claim on July 10th. As of today I still have no washer. When calling your customer service number, I sit on hold for at least 30min to an hour. Even the technician and at the 2nd one says he can’t get a hold of a person.

I contacted this company after many searches with other companies. I was immediately given a fair and reasonable offer to obtain coverage of many household items, including an in-ground pool. The person I spoke with at that time was Joe. He was kind and courteous. He was able to give me a reasonable deal. I opted for the 4-year plan. To date, I had to use the service, and am well pleased with the results.

I bought CHW service for 3 years. Recently my water heater started leaking. The plumber came after 2 days. Took the deductible. No call after that. We called many times and were hold for 30-40 minutes. Unable to reach. Finally got hold off them and she said they will not pay. Very bad service. We are not able to reach after that. That is why I am posting in this site.

CHW is the best service provider I have ever worked with. I purchased the policy few years back and have no regrets. They pay for your repairs! No questions asked, and they don't throw you out like other companies. The companies that they hire are professionals that get the job done. I have used few times already for various appliances. I have also purchased roof protection. They truly work with the clients. I bought 3 year protection and received 6 free months. I am very happy with my choice???

We put in a A/C claim in 7/18/18 and it was not resolved till today 8/3/18. Once it was decided that Choice wanted to approve a nonvariable speed motor on 8/20/18 into my existing AC system that has a Variable speed motor. Created a huge problem. It took four days to assign it to a case manager (7/26/18) who could not resolve this issue by 8/1/18 and was the claim was resigned to another company who told Choice the same thing as the first AC company that my AC system needs a variable speed motor. This was during record temps in Phoenix AZ. Better/faster decisions need to be made and what Choice advertises manufacturing part for manufacturing part needs to be upheld, not trying to penny pinch in order to fix a problem.

I made a claim for my air-conditioner. The company said when the repairman came out, he would need to contact them. That was a nightmare. He finally did speak with someone and provided a preliminary estimate but was impaired by the bad weather in a full evaluation. He was coming back to recheck it and would then have the details. In between, they denied the claim, failed to contact me for discussion until I got ugly in a post, then it was made clear to me that this is not a warranty more than once despite this being their advertisement and name.

I was very pleased in the way Phil was professional in the way he explained options and service provided by CHW. The help he gave me and completely laid out the terms and pointed out that it was a contract but policy sealed the deal. I will let all my home owners know about CHW.

I had spoken with a couple of people in search of a home warranty company. I decided to call and check out a few. I contacted Choice Home Warranty first. I got the sales department and told the guy I was in search of a great company. He stated that, "If you researched you would see we are number 1." I began to explain that, "No I." I could only get two words out before said, "Whoa whoa whoa whoa whoa, are you calling me or what" in such a loud voice. I was in shock and had to think for a second and said maybe he having a bad day. It really made me so nervous I hung up the phone.

We purchased a home warranty and they were very pleasant. Our air conditioner went out and we called them and they assigned a contractor to come look at. The contractor came out in a old pick up with no identifiable contractor markings on his vehicle. He diagnosed the problem and said it was an easy fix, Choice approved 100.00 dollars for the repair, the contractor told my wife he would need an extra 50.00 in cash, when she refused he got belligerent with her to the point she almost dialed 911.

Been waiting over a month now. First tech came took my money and never came back or answered my calls. Second tech that was sent never showed up at all. Finally the third tech came and is waiting for the part to come in. My wife and I have heart issues and being in a house with no A/C is bad for us. My daughter had to call and finally got some results. Still another week to wait for unit to be fixed.

I bought a 5 year plan and the customer service agent was very helpful and polite. I feel she explained things in a manner easy to understand and was not pushy at all. I do not have any feelings of second guessing my purchase.

We had an electrical issue at our house that caused our AC to not work. You worked with me as we closed the electrical claim and switched it over to an AC claim. You guys got us a repair company quickly and got us back up and running. Thank you!!!

I have signed up with your company for 7 years and up to now CHW has been great, I recommended my nephew and he took your company and never heard any response. On my recent problem, the wait time is totally unacceptable, it started on Wed July 25, for a a/c tech. The first two tech you assigned doesn't work for your company at least that's what he told me. When I double checked with him, after two days and having no tech assigned you told me I can get my own and be reimbursed, of which I did. The system worked for the weekend but stopped again, my tech came back, no charge and diagnosed the problem, and found out it was a bad furnace control board, again I would of had to wait at least two days for your tech to come out. My tech came out yesterday 8/2 and waited over 45 minutes to get the okay from your company.

I switched warranty companies and based on my first claim, I regret it. We are going on 2 weeks and the issue is still not addressed. First tech came out, took my $45 and never came back. So I had to request a second one. 2nd Tech determine the issue was misdiagnosed by the first tech, so need to have a third tech come out. Had to open a new claim for this. Still waiting.

Sky & Jake from Boge Plumbing were professional and knowledgeable on diagnosing and changing out the garbage disposal. Choice Warranty was very prompt in responding to my online claim and getting someone out to fix my garbage disposal. Great experience. Thanks!!

I was very pleased with the service and repair of my toilets by Curtis, of Grindle Mechanical, LLC. Very courteous, punctual and repaired my toilets to my satisfaction. I would recommend Grindle to my family and friends without reservations and know that he did a good job.

I submitted a claim on June 26. My AC compressor is not replaceable, a new unit is needed. They will only give me $700 toward a unit. That said, it's 8/3 and I am still without a new unit. The AC co. that came out couldn't fit me in until 8/2. I stayed home from work and he never showed. I have a case manager that doesn't call me back. I asked for her manager's name today and can't get that. I suddenly received a ROBO call on 8/3 that another AC was coming today between 3-8:00 and someone better be home. No one will be home. The original AC guy has a $500 deposit. Why would Choice send someone else?? Horrible customer service. Horrible contractors. Never again.

They were helpful. They got someone out here fairly quick. It was very hot and I had young children here. The repairman was here in time and fixed it. We had company from places it doesn't get this hot. Thank for getting someone here.

The technician was prompt, professional, and courteous. He valued my time while completing the job very professionally. The situation was diagnosed and corrected skillfully. I am very pleased with the service provided by this company. I will recommend to friends.

Periodically, my gas oven has not been preheating. When I turn it on and set it to preheat to 400 degrees, it shows 100 on the temperature screen for about 10 minutes. Then, there is a small explosion in the oven that pushes the oven door open a little and extinguishes any lit pilots on the stove and finally, the oven begins to preheat. For a girl using a gas appliance for only the last two years, this scares the crap out of me and makes my blood run cold every time it happens.

Love the value and your CSRs are knowledgeable and friendly. The only thing I wasn’t fond of were the calls every hour until I answered; however, they offered me a great deal and I’m getting much more for my money than my previous HW company.

I think he did a good job, I think you should be more upfront right from the beginning and give them the real price right off the bat. And not try to sell it for this and then go down and down almost lose the sale and then offer you a free year.

We sold a property that had a home warranty policy with this company. When we sold the home we still had 14 months remaining on the policy and they would not refund any of that time remaining to us. The rip off, lying sales people there trick you into buying a long term 3 yr plan and don't tell you that you will not be refunded any unused months. Also their service was horrible the entire time we had the policy. They claim everything is pre-existing when it isn't. STAY FAR AWAY FROM THIS PLACE.

I did had couple of service calls which I was extremely happy with. The problem is when there are situations where the repair cost exceeds the product value, I get that, however, the price offered does not buy me a replacement, not necessarily the same brand/model, I cannot buy a replacement period, price offered does not even get close the cheapest option available on the market. I was promised that if they cannot repair, they will replace with a similar model.

I can not give 0 or negative stars for this review, so I have to give 1’s. First, I called regarding my ice maker, not my freezer. I told the rep, who I assume is in an Indian call center, because he could not speak or understand English. I told him multiple times as well. Pull the call and the rep had a lot of problems understanding. Second, the “repair” people came and said I needed a new ice maker and said they would replace it. To this day no one has called me and the ticket is closed. So, at this point, I want my $65 back or I want a new ice maker.

Not kidding, our experience with Fire and Ice Heating and Cooling was truly exceptional. After introductions, I watched David as he went the extra step and explained every step of his trouble shooting process. I learned quite a few new things about our home a/c. The problem was diagnosed quite quickly, he had the parts in his van and the A/C was back up and running fine again. They were on time, really courteous, and professional. He was dispatched by the Choice Home Warranty whom I had placed a claim early this same day. They contacted Fire and Ice Heating and Cooling asked if they could work us into his schedule today and they did.

Very positive experience with your efforts to find me a technician. Though it took several days to find one, the wait was worthwhile. Technician was more than helpful, knowledgeable, and on time. I had many questions that he was very happy to answer. Thank you!

Your response to a dishwasher problem was prompt and appointments were made quickly - no problem - however, in two visits the technicians failed to find the problem which I then diagnosed and remedied. I spent $90 for nothing! It leads one to question your choice of service providers.

Hi, I’m a customer. I called your office and was on hold for a hour and 45mins... nobody still didn’t answer. I’m a Unsatisfied customer. I put in for a claim for my refrigerator which the serviceman said I need a compressor on July 30. Today he call me and advise me that he will have to order a part which it’s going to take 2 or more weeks to get here. One, I don’t have that long because my food going to spoil and two why it couldn’t be ship overnight. I need my refrigerator. If I buy a small one, will y’all reimburse me since I have to wait that long.

I called in a repair for my microwave the first week of July. As of 30 July, I am on the 3rd repair company and it still is not fixed. I believe Choice Home Warranty (CHW) should have followed up from the first repair company, However, I have had to call each time the company changed to get any results our move forward. This is not the customer service I expected and pay for each month.

Claim Resolution - No response to multiple emails and calls. No effort to take proactive sees in resolving our claim. Hiding behind interpretations on how and why a claim should be resolved. Tel #'s given for resolution are inactive or transfer you back to the main menu. 888 #s are dead ends. Perception is that you are a scam company.

The experience was awesome. Was with Choice Home Warranty for 3 years and just signed up for 3 more with 8 free months. Perfect for all homeowners. You will not regret getting Choice Home Warranty. The expense can be overwhelming without their assistance and they're always there when you need them. They also have a great response time.

I waited a week for my first visit from a technician, he found things on his next visit (because the air still wasn't working right) and submitted for the repairs. After another week the repairs were only partially authorized. Most of the repair is complete, finally, but the final part, ductwork that the repair technician found on visit #2, and which is covered under my policy, still has not been approved. I can't get an answer why, & I've spent over 2 hours on hold trying to speak to someone, then been inadvertently cut off before anyone picked up. I'm far from impressed with the service I'm receiving from Choice.

Salesman was very impatient and I could tell he was in a hurry to sign me up and get to the next customer. I felt pressured, However I did sign up. I was not happy with the experience and hope I did not make a mistake by signing up.

Purchased a Choice Home warranty online and immediately received a call from a salesperson with the exact same voice as the phone recordings when you call them. He was calling to see if he could assist me anything and I said I wanted to upgrade from what I purchased online because there was a different offer that was emailed to me immediately after I purchased the warranty. The sales rep says "Oh you already purchased our warranty?" I said yes and he hung up on me. I got another call shortly after from a different salesperson who didn't want to listen to what I wanted and only cared about selling me a 3 year plan. I sure hope the warranty is handled better if I should need to use it. Very unprofessional and rude salespeople.

I live in Florida. I have an older HVAC system. Before I purchased I carefully reviewed their warranty terms and conditions regarding HVAC systems. Which they claim are "covered". See attached. 8 months later my HVAC system failed. But Choice Home Warranty refused my claim. Citing some HVAC technical mumbo-jumbo that was NOT specified in their "User Agreement" nor their warranty exceptions. Completely deceitful. I filed a complaint with the BBB and now the New Jersey Department of Consumer Affairs.

Customer service was great, from the ease of making the first call in order to place a claim, to the follow up calls that ensured I had an appointment in place for the service. The vendor selected was excellent, both in customer service and quality of service rendered.

In Nov 17 - CHW sent someone to fix a leak in our Hot Water Heater (which should have been replaced). The individual replaced a six-inch in-let pipe incorrectly because it is leaking at the same location just six months later. CHW is now saying it is not their fault. This is just one example of their cheap mentality and their knee-jerk reaction of "Find some loop-hole to reject the claim!"

Response to both of my claims has been very irresponsible! It has been over 10 days to get a decision! I am seriously thinking of going to another company at this point! I have already put out the expenses for a new filter and not intending to pay for the new pool pump motor!

We have been without a washer for two weeks now, two separate technicians were dispatched and twice they rescheduled on their own, two lost days of work for nothing. We now have our own technician but it’s taking 4 days now to get a response for reimbursement.

I do want to commend you on your sales task force. They have the perfect formula for closing the deal by not being aggressive, but assertive... Not an easy task in the world of sales. I now feel that my home and all covered items will be well served and taken care of, should the need arise. Of course, the cost is certainly another reason that I chose you over your competitor.

Purchased Choice Home Warranty last year because I have an older AC unit. Each time the technician came out, we complained of not have enough cool air coming out of ducts. Each time they fixed items, charging me each time. Service fees, and items not covered under warranty. The last time 3x within a week, they said the compressor was bad. Their technician called in the issue and said "The coils are cleaned and well maintained." CHW looked at a picture of the coils and said "No the coils are dirty and not maintained so we will not cover repair!" Since then I contacted the CEO, COO and senior leadership with no results.

Garbage Disposal just stopped working. Flip the switch and mmm. The Contractor sent was knowledgeable, courteous and professional. He called to confirm the appointment and called 20 minutes before arriving to let me know he was on the way. I highly recommend him.

Excellent service. Came on time. Had an issue initially for setting up the appointment. I called to reschedule but was told that they had moved up my schedule and they left me a message. I never received message, and had I known it moved up I could have kept the appointment. Here I am referring to the contractor not CHW.

My air condition system and the same with my garage door that is broken and I called Choice Home Warranty. Home do not fulfil their contract promise because it refused to do according to the contract. The reason Choice Home Warranty always give about my request is that my contract does not cover the work. And I have basic and total plan as shown on the contract I signed with Choice Home Warranty.

Air Conditioners: You claim you will take care of your customers. That has proven to be incorrect. Instead of an email to deny my need for a compressor replacement you should call and talk with the customer. I will not be silent on this matter. I can promise you!

Called my claim (electrical issue) in 5/19/2018. Had an appt scheduled with contractor 5/24, called contractor to verify he can do the job. Said he wasn't coming due to issues with warranty company and he is a construction company not an electrician. Needless to say I had to find my own electrician and pay out of pocket which is the reason I purchased a warranty.

His customer service skills are good. Went straight to cutting the deal at the first sign of losing deal. I wouldn’t have but that was to my advantage. Hope I don’t need this service but we will see. I know selling a non-tangible product is very difficult but he did well. Explained everything I received and amounts given. Answered all my questions professionally.

I had a policy as part of a new house and the first thing that broke, they immediately began trying to prove that this was pre-existing problems and looking for ways to not pay anything out. I have had a broken shower for a week and a half and they refuse to fix it, I paid $65 and the plumber came out but they wouldn't approve any work to fix it. They also use canned responses that don't make any sense and put the burden on the customer to prove that they should receive any support. Attached is a sample of me trying to interact with them. They brag on their website that they are top recommended, but I don't understand how this is possible since they refuse to do anything. I would never buy from them again.

Your representative was punctual, courteous, and accurate in his explanation of the problem and the next steps to solve it. I am looking to the follow up and correction of the challenge. His service is a compliment to Choice Home Warranty.

We had a great experience. So happy with the service. Tech was awesome and on time. Choice Home was great... Tech knew right away what the problem was and everything was fixed and taken care of and only a matter of a couple of day.

07/25/18 the technician submitted details pertaining to hot water tank stating It has been determined that the vent/flue is failing requiring replacement and submitted for a power vent water heater (I have a standard gas water tank) and of course the whole claim was denied. However I explained to the Case Manager Ms. ** that the technician did not look at the vent/flue at all. I was there the whole time, Ms. ** was extremely rude and disrespectful. I asked to speak to someone else perhaps her boss. She said she is the case manager given full authority over the discussions on my case, she said the technician she sent to my house did his job as far as she was concerned. If I wanted to continue to appeal I have to hire my company to do a diagnose, I said that's what I paid them for. Send out a different company. She said her decision is final and she is the highest person I can talk to. She is a Case MANAGER!

The repair was done timely and accurately. The technician was very pleasant and professional. My unit is working great and I was very happy to take out my portable units and return to normal. Thank you so much Herring Home Services.

Accurate and Fair: Order was made via website 23 July and scheduled for technician to arrive 25 July between 11am and 3pm. At 3pm I send a message stating no one has called or shown up and I did not receive a call from the company to set up an appointment as all contact to this point has been from Choice. I received a message Choice would be contacting technician. 2 hours later I get a call from the repair company stating someone was at my front door. I was down the street and I met the technician at my house and we walked in to look at the sink and he concluded that the garbage disposal was causing the leak. He said it was covered and he would order the part and come back Monday afternoon since I had other appointments set that day as well.

Excellent Service. Did what they said they would do. Filing claim online was very easy. Very Happy Customer! AC went out twice in the same month. Gave me the option to find my own contractor provided I pay them and 30 days later I had a check in the mail minus my copay.

I did not receive a call from the John's Service All, so I called at 1644 hrs. on the 28th to make sure the time was correct... 1500-2000 hrs. I did receive a call before they were to show, I waited outside on the porch to flag them down. I waited until 2020 hrs. and did not receive a call to let me know that they would be a no-show, so I called them several times and no answer. Sunday the 29th at 1333 hrs. I received a call. The women who identify herself or the company saying that they were 15 mins. out, I had to ask who they were since I did not expect a call on Sunday, and they wanted to know if I still needed them to come by.

My central AC stopped working on July 2rd. then I called the claim center to report about that issue. Claim center told me that, "We will dispatch to AC technician and they will call you soon." Until next morning no one called me. Again I called the claim center, after 45 mins of wait someone picked up my call. Short story, then I called my own AC tech, paid $130. Tech found there, "Refrigerant level is very low. And I can’t find any leakage or damaged, however, your unit is very old and cannot be fixed. You need to have new system."

I have called Choice Home Warranty 3 times today. I held on two other times at least a half hour. This time I currently have been on hold 1 hour and 22 minutes. And I still have not been answered. I am calling because the company they sent to service my electrical issue was very inappropriate. Not only did he smell of liquor, he broke a brand new fluorescent lamp bulb that wasn't cheap. When he went to take it out with him, he dropped it again on my porch. So I have glass in my carpet and on my porch because it shattered. I am so angry and I can't even express it for being on HOLD!

When you sign up, they will tell you "Everything" is covered from Plumbing to HVAC to appliance etc. THIS IS NOT THE CASE. My first experience came in July 2018, when, after member for 2 months we had issue with shower tub leak. They assigned "Arrow Plumbing" and charged my card $61.12, as it was the deductible every time. When the service person came, he said 1. Faucets are NOT covered. 2. Drain leads are NOT covered. 3. Tub leaks are NOT covered. 4. Faucet handles are NOT covered. I showed him that I have premium plan and they said, "Your entire plumbing is covered." There was minor tweaking in the sink, that he said he can do and he did. He spoke nicely and said "Sir, this is the case every time," he goes somewhere. They say all these things for you to just sign up but when we are there, they will not cover anything and will say it is in the fine prints. PLEASE DO NOT SIGN UP. THIS IS FRAUD.

The representative that called me was very pushy and rude and didn’t over/give me the things roof coverage like I asked. I then called back to speak to someone customer service about it amongst a few other questions and has currently been on the phone over an hour and a half. It wasnt this difficult to get someone to take my payment or to answer the new policy extension. My experience was pretty bad today.

I called Choice Home Warranty as soon as my A/C unit down. They scheduled the local repairman for me immediately, and the result was amazing! I feel so lucky to have the home covered by Choice Home Warranty, and I definitely will renew the contract with them. The customer service was excellent! They really care about us. I appreciate it and highly recommend.

We went on a vacation and when we came back the AC was not cooling. It is 97 degrees outside. When we called them 24 hours later, a tech came and he said the compressor had to be replaced. When he send that to the Choice Warranty, they denied it. IT IS AMAZING HOW THEY KNOW WHAT TO DENY WHEN IT IS EXPENSIVE. They trap me to buy it for 3 years and pay advance but when it comes for the first time to fixing something, it gets denied.

My AC quit working late Friday afternoon. I called Choice Warranty to report the problem and submit a claim. Within an hour they had someone lined up to help me! So much easier than trying to find a repair service on my own at that time of day.

The gentlemen were very professional and knowledgeable. They came and fixed the problem in less than 15 minutes. I am very happy with Choice Warranty. I reported the claim online and it was super easy. No grief and no interrogations.

The service was as I wanted. No problem with the service. Will tell all my friends about you all. Good service. The service men very nice, they went right to the oven and was finished in no time. Thank you very much.

I called Friday morning to report on AC is not working, and the earliest appointment I get is not until Monday. But the man from All Star came out Saturday and said I need a motor for my fan... later I get a call from his office saying that Choice Home Warranty is not paying to have the part shipped. She told me I had to pay for it? That is not what we agreed on when I signed up for two more years. You told me... that if it was something that can’t be fixed, you would make it right! I am very upset, and my house is very hot. I tried to call you, but your office is closed until Monday. Grrrr I am NOT A HAPPY CUSTOMER after I was bragging on you and recommended you to many friends.

I will comment when my system is repaired and working again... Since July 16, 2018. Do think A to Z repair guy is much more equip to fix my unit. Seems to know what he is talking about. First guy said it was ants that got in system and shorted it out when second guy from A to Z came he took cover off unit. There were no dead ants. As a matter of fact guy commented on that there were no beatles... Spiders... Or any kind of insects my pest control doing a great job...

Travis, the technician was on time, fixed my problem and was gone in 35 minutes. Couldn't ask for better service from Tactical Appliance Repair. Did a superb job and explained what the problem was and how he was fixing it. Very pleased with the service!

Liberty Air was the 2nd repair people we had out to figure out why the coils kept freezing in 100 degree weather. Within minutes they figured out the condenser was bad and needed replaced and they fixed it. Nice someone actually does their job.

I called to speak with customer service and entered the number for existing claims. I was on hold for 1 hour and 45 minutes before I finally hung up. I immediately called back and entered the number for new client and the call was answered immediately. Certainly made me feel that I was not important at all as an existing client, but you couldn't wait to speak with me if I were going to be a new client. Terrible customer service and I have a policy coming due in a couple of weeks. Not sure I will be renewing. Very disappointed.

Several times I had to use Choice warranty for issues at my home. They contact the cheapest repairman they can find, who usually just screws it up anyway. Had a thermocouple go out in my water heater. They waited and waited to fix the issue. I kept calling and trying to figure it out, but they were sending me a repair company over 200 miles away. I live next to Indianapolis, I'm sure there are people here that work this issue. Finally after 45 days, I just replaced the water heater all together since the company refused to do anything else. This warranty company has already been sued for its questionable business practices, but it doesn't seem to have changed how they do business. Don't waste your money with them... EVER!!!

I called about our a/c outage and had an appointment within two hours. The repair company came within 36 hours from my call. ShyTown AC & Plumbing came out as scheduled and repaired the unit and now all is well. Thanks CHW.