Choice Home Warranty Reviews

Inquired about cost/coverage/deductible with Choice, after being an AHS customer for years. Was very impressed with the transparency, and lack of a 'hard sell'. No pressure - just straight answers to my questions, and an extremely good deal compared to what I was paying. Looking forward to being a customer of yours for many years to come, if this is any indication of the service I'll receive.

We joined Choice Home Warranty 4 years ago with jade in our eyes, been burned several times already. Price was too good to be true $** for 4years and an awesome service call charge. WE ARE VERY HAPPY. Our 20yr old washer had been repaired a couple of times by Choice Home. Lo and behold we called. Washer bit the dust. Next thing we know we have a check for $299 to buy a new washer. Found it at AAFES Hi Efficiency for $308 + delivery. WOW. We are now renewed for 6 years. KEPT SERVICE CALL RATE... WOW. Any service call that had issues Choice Home resolved. What can we say except thank you Choice Home Warranty. We will members as long as we own our house (purchased 1977).

Shower valve failure. I was unhappy for several reasons: Choice could not find a plumber for over 3 days. It required my efforts to find a plumber. Buckeye Plumbing was here to diagnose the problem. We waited for over an hour on hold and never had the choice technician respond. We then got requested a callback. By that time we received the callback, the plumber had left the premises. We had to have the plumber return and speak with him on his mobile phone.

The company you assigned was very prompt in contacting me and setting up an appointment to come to my home to repair my washing machine. The technician was prompt and courteous and quickly repaired the machine. He did not try to upsell or sell unnecessary parts; he told my wife no parts were needed. It was only a plugged drain. I would recommend this company to others because they are prompt and honest.

This company has denied AC claims. I went 2 & 1/2 months without a washer and was told every time, “we are not an emergency service!” So if you want your home systems working asap, do not sign up for this company. The first day, the tech only diagnoses the problem. Then it takes two weeks or more for the tech to come back to fix the problem.

Choice Home warranty is horrible, I will be switching to American Home Shield. I have paid you all over 400.00 dollars and your company does not cover anything. I should have read all the reviews and I would not have chosen your company.

The agent was extremely helpful, Took the time to walk me through the entire process of obtaining a new home warranty. He explained all the process and procedures for the plans and claims. I would experience. The agent also recognized the fact that I was a veteran and offered a veteran's discount, and thanked me for my service.

The blower motor died on my furnace on the coldest day in 50 years. I put in a claim and within a few hours I was set up with a heating company. They came out when expected and saw the problem. A new blower motor was ordered and within one was delivered to the tech and I had heat. I am impressed with the speed everyone acted, especially on such a very cold day.

I spoke with two very knowledgeable gentlemen and both were very, very nice and answered my questions regarding the warranty program. The pricing was fair and, the best thing is that I could understand them clearly. I’ve been on the phone this past week to try to get something straightened out and the people had such a language problem, it was hopeless. Thank you for having reps that speak our language.

Great job, very professional and fast service, It just took one call and Choice responded immediately, The technician was nice and skillful. It took him less than 30 minutes to complete the task, the washer is now working fine, Thanks.

Your company advised me that my dryer would cost too much to fix and that you would replace it. Instead you offered me much less than it costs to replace it. The going price for a new dryer of the same make costs a minimum of $899 and your company was only willing to give us $299. That is only $600 short.

I have had my home warranty with Your company almost three years but this time is the first time I have felt that nothing has been fixed. A technician arrived at my home about 11:30 and did nothing but told me that another machine would have to be sent out to fix the problem (clogged drain in kitchen sink). I have not heard anything further and the water has overflowed into the kitchen floor creating other problems. I need the drain problem fixed. I have paid out 45.00 for nothing!!! I am very upset!!!

Excellent service. Our garbage disposal went out, we called, made a claim and within eight hours we had a new garbage disposal. Very pleased with the service we received. The serviceman was prompt, courteous and very professional. We would definitely recommend Choice Home Warranty to our family and friends.

The contractor, Chester **, of Jones Drain Services and Plumbing, was very professional, on time, and very efficient. He explained the problem and after a further inspection determined that I needed new garbage disposal, as the current one was eroded I highly recommend Mr. ** for any future plumbing need.

My Washer machine was leaking water and the tech arrived the next day after I submitted the claim. He found out what was wrong and immediately ordered part. He also Called me to inform me part was ordered. This warranty service is amazing.

Drywall replacement - The constructor is very expertly and carefully. He is kindly share many knowledge of texture and painting. Also, he works efficiently. Just take the work on time while got CHW permission. He cleaned every thing after work done, very satisfied.

Choice Warranty always gets back to me in 24 hours with someone to fix whatever I have an issue with. The company to repair has already come out and we are now waiting for the part so they can repair it.

Repairman was to show up between 11:00am and 3:00pm. He showed up at 4:00pm. As of last evening at 6:40pm repairman had not put in his report on disposal to Home Choice. I am a realtor and have tenants in this unit that have been inconvenienced now for days and unable to use their kitchen sink, as water is not draining.

I had a leaking commode and the plumbers came within the timeframe scheduled. Completed the job in a timely manner. The only downfall was service provider vehicle leaked oil on my driveway. Oil leaks in driveways should not be happening.

I was recommended by my neighbor. I called and spoke with a very knowledgeable young man named Ralph. He was able to answer all my questions. I liked that I got a free month and that my neighbor also got one.

I am very dissatisfied with my current claim. The service provider never showed up to check my problem nor did they call to cancel. I contacted choice warranty and used the call back service. It has been over 24 hours and I have not gotten a call back. I will definitely be leaning toward another home warranty provider when my contract ends.

Last year I switched warranty company and what a mistake that was. About 2 months after contract went to effect our ac unit stopped working and long story short CHW did not pay for replacement because it was too short a time on the contract for them to honor repairs and they claimed the unit was not in working condition when contract took effect. I was appalled and even the contractor could not believe the decision and said the unit stopped working because of normal wear and tear. I will never recommend this company to anyone. They do not like to replace unrepairable items.

Water heater - Immediate an awesome service, questions answered immediately although it wasn't what I wanted to hear. The contractor Fenner Contracting - they were incredible, they should get a nod on their behalf.

Technician was very courteous, made a special stop in the evening and when the parts came in, he was not schedule but was in the area so he came and put the parts in. Put the parts in a timely fashion. Would recommend to other friends.

Excellent service from this service company! They are friendly and nice at the same time! Our home is under warranty with Choice! An excellent service company, by the way. Our services required 2 times dishwasher repair and 1 time garage door repair.

The tech from Quick Appliances came and did a great job of repair. He did every check to find the problem and in no time it was found. This was Quick Appliances second time out for this washer and was well knowledged on it. Again great job and love his to come back.

Bought this warranty product about year ago. Have tried to use it twice both times wouldn't fix it. 1st was compressure on refridge now my water heater. Said tank is not covered there is not much more to a water heater but the tank and a way to heat the water. Totally disappointed in service. They promise the world then don't do crap.

I submitted a claim online on 1/31/19 and got the call from a plumber the same day in less than 2 hours. The plumber came to my home the same day and fixed the problem (water heater). He was very nice and very professional and did not leave a mess!!

After the technician called you guys offered $170 however the replacement cost (for built in microwave) is $650, I had to argue and hassle with a not friendly sales rep. She finally offered 350. This is less than half of what I have to pay to replace my oven (counting the service fee). Not really happy.

I have received an excessive amount of phone calls to renew the policy. For the past few months I have received 2 or 3 calls per day even after I requested they stop. This on top of daily email request.

Heat out downstairs. CHW scheduled and provided the contact for the repair company within hours of my online claim. I talked with technician and made specific arrangements to meet him at my home. He assessed problem but couldn't fix it. He called CHW and reported issue. CHW then contacted immediately a company specializing in my problem/type of unit and provided the service co name. Problem was fixed by a great company, Fast Lane Mechanical, very quickly. GREAT technicians, great, quick service by CHW and overall wonderful experience. Thank you!

Plugged drain. 2nd plumber. 1st one wanted to wait a week for service. Called Choice. Got plumber next day. Well done choice. Plumber came out in extremely bad weather. He did a great job. Very friendly. Again well done choice.

Submit the claim for leaking under kitchen sink, the technician came and said the faucet not covered by Choice Home Warranty and he offered his own faucet for $325! So what’s the point having a combo home warranty if even just the faucet not covered! So he just took the service call $60 and left! Ridiculous! So I submit an appeal to manager! The manager very rude! And called that the faucet not covered and we have to pay $150 just for the faucet! They should let me know that the claim I submitted not covered before they sent someone and just took the service call doing nothing! I will never be with Choice Home Warranty because they just don’t care even you are a valued customer! They just want your money!

When I opened service call on computer I got no follow up till I called you. I then Had to wait 24 hrs before you told me about a company that couldn't do the work to start with and that I have to find my own service company which this is twice since I had the contract. I had to find my own service person if you don't have the vendors to fix things in my area. You should tell me to find someone when I call for service or not be in business in this area. Now I have to wait to get my money back for the call 30 days plus waited two days to get my problem fixed.

I've had a different service company for the past six years. Besides being more competitive and comprehensive, my talk with Terry ** of the sales team was decisive in my decision to choose Choice. Terry's patience and clear explanation made the buying experience very comfortable.

It's nice to not have to search for someone to fix your appliances and worry about how much it's going to cost. I just pay the set amount and that's it. They also were really good about keeping us updated with our order.

Have been a customer for years and have used their services before with great results, but this past time it took 8 days for technician to come out to repair. 1st one assigned didn’t even show up for scheduled appointment. The technician that came was wonderful and very knowledgeable and had it repaired within 30 minutes. If there are no technicians in your area they may have to come from out of town if they accept the repair order. Work on getting more technicians in the area. 8 days without heat in freezing weather is a long time.

We have with Choice Warranty for three years now and we are very happy for their service. When I woke up yesterday morning I found out our furnace is not working. I can not believe this had happened as the temperature outside will drop to -7 during the day in our area. I called the Choice Warranty and they dispatched the claim quickly and a technician came in around 3:00 pm and resolved the issue. Now we can stay warm inside the house in such cold weather. Thanks for Choice Warranty for caring about their customers’ needs.

Water leak in the wall. The problem has still not been addressed even though a technician has been to the house. It has been 4 days since the problem was reported. The process Choice follows is not effective for a water leak. They assigned my issue to an incompetent company who could careless if the problem ever got fixed. Very disappointing.

Every single time I call to put in a claim it is initially denied. This seems to be a protocol. I am very upset that I had an issue with my A/C and there was zero cooperation. Just a flat denial. I had to come out of pocket $5k to replace unit. All other call start with, "Sorry it has been determined. The issue or item is not covered." Then you say, "Ok we will send a technician". The bad flavor and experience it's already there.

We are so pleased with the technician from Cortinas & Sons. He is very good, he fixed the problem with our heating system in a short time. His diagnosis was precise, as soon as he replaced the broken board, the heater worked right away. We couldn't thank him enough for his proficient and competent service.

Updated on 09/17/2021: The overall experience was good. After I submitted my claim the first email I received asked if I wanted to opt for reimbursement. I did not because I hired you to find a repair person. Even before that email I received another asking me to rate your performance before you even done anything. As I stated I was happy with the outcome, but the order of your emails needs examination.

If all is as it seems (and I did my homework prior to today), then I'll be giving everything 5 stars. The truth will be in the experience. I'm curious to see how truly comprehensive the warranty is. While I would certainly prefer to never have to contact you for service, in the event that I do, I PROMISE that I will write glowing reviews. Everywhere!

Dishwasher broke. The rep was very professional and everything was done in a professional manner. Their response was fast. The tech was there the next day and very professional, need to get a new dishwasher but that's fine YOU all have a great day and will call again when needed.

The Merchant you supplied Top Notch plumbing Inc. came to my house a day early. Very quickly cleared out stopped up pipes, found a leak in old Garbage Disposal, replaced with new unit, he told me wear & tear, got old unit, anyway in less than an hour cleaned out stopped pipes & changed Garbage Disposal. I am very happy with service from Top Notch plumbing & Choice Home Warranty.

Customer service rep was very knowledgeable and went over all the protection you offer for my contract. Great price and very competitive. Looking forward to using your service. Good online communication.

This last experience with Choice Home put faith back in me about the company. The claim was handled well and the technician sent to my home was very professional and concerned about the issue. I am very pleased with the service.

The dryer was making a weird sound. Tom, the person who came to our house yesterday was extremely nice, very knowledgeable and he knew what he was doing. Yesterday was the first time that we had a claim and we were extremely please with the results. We will recommend Choice Home Warranty to our friends and family.

CHW decided NOT to repair my 2013 Samsung 4.5 capacity washer with steam cycles because it is "not cost effective." Under the policy, CHW has the right to decide to repair or replace. CHW has a unique definition of "replace." Was offered $450.00 as a replacement value. After a somewhat frustrating conversations with a Case Manager, accepted $550.00 to replace the Samsung 4.5 capacity washer with steam cycles that today costs well over a $1,500.00 to replace. Ironically, the repair cost (to replace one part that holds the rear of the drum including labor) is $560.00. I could NEVER get an answer to the question of what brand of washer with the same features cost $450.00 to $550.00. Just kept being told, "Sir, you are not listening to me. We do not replace a brand, color, or style, just comparable features." NEVER was able to get a comparable machine reference that cost only $550.00.

Plumbing: Calvert Plumbing: Excellent service! They contacted me letting me know they were on their way, they kept me informed of the repairs and explained everything they did. Asked if everything was to my satisfaction before leaving. I was extremely satisfied! Electric repair: Phoenix Electrical: Excellent service! He called to give me a specific time estimate. He was punctual and explained everything he did. Asked if everything was to my satisfaction before leaving. I was extremely satisfied with his work!

Heating problems - Very professional, inspected and found the problem and did safety check. He let me know would have to get the part and approval 1st off, and he wanted to set up to come back out in the morning. They came out the same day I couldn't believe it.

This home warranty service has provided me with good peace of mind in times of crisis; the things that have been covered by my policy have been repaired by expert technicians that come to my home and do a wonderful job the first time out and there is not a lot of time wasted waiting for repairs for covered services and CHW has usually been quick in getting back to me when something falls outside of the realm of policy for repair or some part of a repair is not covered. I'm almost always happy with the level of coverage and would definitely recommend CHW to others as they have saved me on several occasions with covered repairs (i.e., A/C unit, electrical problem, dishwasher problem, interior wall leak, etc.).

It took 3 different plumbers to fix a minor leak. The first misdiagnosed the problem. The second stood me up twice. The 3rd plumber was very good from PE & Beyond. I also had to pay for several parts not covered in the warranty???

Furnace would not come on. To heat house serviceman had to go get parts to repair. He did a very professional job. He arrived at the time he said he would. Great job. And I will tell people about my experience with Choice Warranty.

I submitted a claim on 1/16. Choice had to find a contractor to address my issue. I told them that I had to be out of town and would have to my Dad sit at the house for the plumber. The plumber called and said they would be at my house second stop. They didn't get there until after 5:00 that night and was told that they had emergencies come up. I asked why mine wasn't an emergency since I had water leaking in my house. They replaced two water lines they said were leaking. I told them I didn't think that was the problem because there wasn't water coming from the water lines. It was coming from the floor. Plumber said, “Yep you have a drain problem” and left. I called Choice and Choice said that they denied the Claim because of rust but this one time they would go ahead and pay for it. I said that's fine but the problem isn't fixed. The agent said, “Ok I'll send you the money and you can find someone to fix the problem.”

Technician was knowledgeable and fast. Timely. Courteous. He did not appear rushed and was also very informative and thorough. His timeline for getting approval from warranty company was accurate as well. He was also able to give me a pretty good estimate about parts which were not covered by insurance, where to get them, and which ones were most economical.

We filed a claim for our heater last week around Wednesday or Thursday. Shortly thereafter a technician was assigned and scheduled for Saturday. They showed up without calling beforehand but they showed up in the window specified so I was ok, at least they showed up. The technician saw the issue and said he would return after Choice Home Warranty approved the work. Monday comes around, approval is given and an appointment set for between 12-4pm Tuesday. It is now 4:30pm and no one called or showed up. I called at 3:30pm to confirm, and no one was at the office of the technician. Not at all professional.

The first part of getting the warranty was painless and customer representative was friendly. After we agreed to a 13 month contract the rep became very pushy about a 5 year plan and then a 3 year plan even though I repeatedly stated I was only interested in a one year plan as we had very negative experiences dealing with two other warranty companies and wanted to see how this company was to deal with. He was so aggressive in attempting to "sell" the longer plans I almost canceled the one year and am still considering it. Way too pushy and would not listen. Very dissatisfied already and contract not even in effect.

I would never recommend using this company. We have had Choice Home Warranty for about 6 months or so. We have made 3 separate service calls. Exactly $0.00 and 0% of our needs have been covered. Most recently we had a leak in our hot water heater. The company sent out by Choice determined the leak was from the tank and it needs to be replaced. Despite the fact that our plan covers hot water heaters, Choice denied the claim because “CHW is not responsible for main, holding, or storage tanks”. What then is the point! Do not believe what they tell you over the phone about the great coverage. Read the fine print. Their lists of exclusions are long.

My wife and I are very satisfied with the quick prop service of Choice Home Warranty. Being a homeowner choice makes it easy. We would highly recommend choice home warranty. Our heating unit was up and running within two hours of my call to choice.

My furnace was running constantly and switching to Auxiliary Heat, then blowing cold air through the vents. Choice Warranty responded quickly, the contractor contacted me within 24 hours to schedule a diagnostic service call. I will be renewing my contract with Choice.

Initial vendor had 1 star rating so we called to request a new one. 800 number would disconnect us after going thru 2 voice prompts. Had to call next morning. 2nd vendor was highly rated and did a good job but he was unaware that claim was for a wall oven which required an additional person to pull the oven out. (He thought claim was for stovetop/cooktop.)

On the 23nd of Jan 19 I called to report a stopped up toilet and tub. A company was assigned and an appointment was scheduled by e-mail (no phone was received) that someone would arrive on the 24th. Late afternoon on the 24th two individuals showed up and started to work, they worked for about 15 minutes and was unable to complete the job and had to return to the shop to get another piece of equipment.

Dryer and seal on dishwasher - Very helpful people that set up the appointment for me. The appointment was timely and with a very nice gentleman named Roger. He made contact with me prior to appointment, was on time and came in and made the repairs for me. I appreciated his service.

Technician was excellent. Did a nice job. Would recommend this company. Installed part and tested ceiling fan several times. Technician was on time and knew the problem and fixed it immediately. AAA Solutions performed great service. Again definitely would recommend this company.

I felt that all questions were answered thoroughly. I felt comfortable asking about details that my husband and I had gone over together before the phone call. We were sold when we got the discount to take the coverage for three years AND with a lower service call rate. We also liked that the price was not going up!

Wanted to look into a home warranty and Rachael was great assisting me. The cost and coverage for appliances were great and getting a senior discount helped to seal the deal instead of thinking about it. I have already given out the company name, website, and phone to at least three people.

Have not had to use this warranty yet as I just purchased it today, but the representative was very good, knowledgeable and polite. He knew what I wanted and explained things to me very well.I hope the service is as good if I have to make a claim.

I contacted Choice Home Warranty when my garage door broke and wouldn't open. The representative verified my coverage and immediately contacted a service provider and made an appointment for me. I received a confirmation email within the hour that everything had been scheduled. It was really comforting and a stress reducer to have a Home Warranty Company like Choice.

In the heat of summer it took months and 2 different companies to come look at our air conditioning. It wasn't cooling correctly and needs replacing due to its age. You told us we weren't keeping up with yearly maintenance but I appealed as I have receipts to prove otherwise. Never heard a word back. But our monthly payments sure keep coming out of our account.

I just registered with CHW today so I cannot speak to the service aspect of the plans however, their rates are great on the Total Coverage package. We received a quote from another company to cover only our washer/dryer and it was double the amount for the same time frame. We just hope if it comes time that we actually need service that it will be equally impressive.

My Samsung dryer broke down. Called Choice Warranty & they were very prompt getting back to me and fixed my dryer within days. Appliance Plus sent a repairman name Randooph. He was very knowledgeable & fixed the problem within a half hour.

It took a week to get a repairman to my house. Then he told you what was wrong with it. You all decided to replace it. There was no way I could replace the unit in my home for what you all offered. The person that called that told me and she was nice said your policy would not replace my broken refrigerator with like item. I had a double door model with ice maker thru the door. The lowest price we could find in this city was $1250, she said only will pay $750. Will you please tell me where I could have found replacement for that amount?

Kitchen sink leak. I called in a claim on Jan 16 or there about and agent was good. Said the contractor would be at my house on Tuesday the 22nd. He was a no show. No call to say why. So on the 25th I called back and was told the contractor would call me within 15 minutes to reschedule. That did not happen. So on the 26th I called back and the agent put me on the line with the contractor who seemed to not be concerned that he was a no show, no call for my claim. Again your agent was trying.

Shortly after I sent in my request for service I received a phone call with the information that my service appointment was the next day. They gave me the name of the company and phone number and time when someone would be here. About 15 minutes later I received a call from the technician to confirm. He came at the time he said he would and asked me a few questions as to what was the problem. He got right to it and did what had to be done. He cleaned up everything after he was finished. He was very polite and knowledgeable. I am happy to say the dryer is working just as it did when it was brand new.

This is a scam company. They will not cover anything you pay to have covered. They will send very questionable contractors to your home and all they want is a check as soon as they walk in because they know that the warranty won't pay to have your problem fixed. I gave them the benefit of the doubt 4 times, stupid me. Run from this company.

The customer service took my call and the same day gave me a order number and the next day someone called me to make an appointment to come to my home to look at my problem. The service was great and quick and the people at customer service were very kind and complete to make sure that I was completely satisfied with everything that was going to be happening. Very Happy with my Service.

The claim was handled quickly, however, our fridge is not working. It took them 4 days to get someone to our house to look at the fridge and now we have to wait an additional 5 days to get the part in and on top of that the technician states that he doesn't have an opening until 13 February. Are we expected to be without a refrigerator for 3 weeks?

We filed a claim on a ceiling fan that smelled like it was burning. The technician came out equipped with a new fan. He took down the old one, found it was held in place by one screw, fixed that and put in the new fan. He was professional and friendly and I was impressed by his attention to detail. Great experience!

The electric company showed up within two days of placing the order. Very good... Hill electric was great. Found my major problem and repaired it. Couldnt be happier... I'll schedule my ceiling fan at a later date. Good job all the way around. Thank you.

King doors and CHW were fantastic and very responsive. Came out immediately and took care of my broken garage door. I’ve used CHW for multiple properties and have had an excellent experience every time. Would recommend highly to everyone and anyone.

We are very pleased with Choice Home Warranty for both of our homes. We had another service and they were very difficult to deal with. Choice is punctual in their response, providers contact us within 24 hours, providers show up when promised and take care of issues the first time. Bang for the buck - no other service compares.

The rep was very condescending and brief. I was moving from another company and he was not helpful in clarifying how I could avoid paying two companies for the same service. Only stated that there was always an overlap in coverages. Luckily, I had done my research and found that Choice was a highly rated company. If I were just calling for information without doing any research, there’s no way I’d give my business to this company.

Technician came to my house JAN 23, 2019, to look at my oven that would not heat up. He also noticed a crack in the glass door and told me he would check to see if this could be fixed as well. I did not ask him to do this. He determined the oven needed a part or parts that had to be ordered and this was the last I heard from him. I got a claim determination that the oven thermal fuse has failed and this repair was approved. The glass was not covered. The broken glass is understand it not being covered, but I need my oven and no one has contacted me.

I just purchased my home in Aug and called for the first time this month, we have very nice appliances the kind that don't usually give a problem and we take care of our things. However things happen the washer started to leak and the refrigerator started to make a sound and we have a ductless unit that wasn't heating but would cool. Now 2 days in this has become a disaster I made a claim for all 3 the first tech didn't return my call then texted me to say they were sick and then cancel the service call. This was for the washer and refrigerator. Then another service provider was reassigned and I was given a date Thur 24th I wouldn't be available so I call and rescheduled with the tech went online and called the CHW to note the change.

#1 Garage Door LLC dispatched technician Nas and he arrived on schedule. Nas was able to solve all my machine issues and tweak my mechanics for better performance. He was well knowledgable and able to answer all my questions. He was awesome.

I have 5 years contract. First call was my refreezer and service man told me it is due to old and cannot find part and no cover. It was about 8 years old so I bought new one. Second call was my outside ac fan made noise. I called service man he told me he will order part and come back in 10 days but never show up. I called company. They told me service man did not order part so I have to give them correct part information so they can order. So I did and wait. No one call or show up. I call again. This time they told me it is not cover under warranty. I called salesperson. He told me it is cover and they offer me $300 to fix myself. They refuse to fix it because I failed to annual maintenance.

I just renewed for less than I paid three years ago and this was a good deal. The manager worked real hard to sell me a new three and a half year contract. He lowered the price and added one free visit.

Central Heat blowing out cool air. I called and spoke with an agent who put my claim in. The agent said I would be contacted within 4 hours. By the time I hung up, I had an email with my claim number and the company that would be out to repair my central air on Friday afternoon (I called late Wednesday night). Within minutes I got a text message they could come out in the morning if that was convenient for me, I said that would be great!! They came the next morning and replaced a part. It's working fine now. Great service by the agent and great service from 72 Degrees (company that repaired it). It's great that Choice Home Warranty has a great company working with them!!!

Shower leaking. Tech came out. Checked. It said water in the walls need to dry out and has to check for asbestos (home built in 1973). Up in the air no timeline of when anything is going to be done. Cost?

I had a horrible experience from the start with this warranty company. I bought the warranty and called back in 5 mins to cancel. The sales rep was the most rude and called me names. I had to cancel my contract after a year and for the $1300 I paid they returned back $160. Please do yourself a favor and get some honest warranty company.

We are now on day 44 of no washer repair. Simply amazing. What is the latest? Who knows. Everyone is simply guessing. I did receive a call from a very nice lady who appeared to drive to help me close. She or someone was to call me back with additional details on expediting the part -- of course not call. As requested, now the 9th time, please have a VP or SVP call me to fix this problem. I repeat -- do not give me another canned useless response as Miquel and many others above provide. This is beyond pitiful. Choice should be ashamed, but as we know, they really just do not care. 44 days -- what the heck kind of warranty is that. Just buy me a new washer, I can bring it home today! Horrible! Potential customers of Choice Home Warranty -- DO NOT BUY THIS WARRANTY -- do not let the price fool you, they do not care!!! The sales team is great, convincing, and set a give-a-way price -- the delivery is HORRIBLE!

Washer Repair - Prompt visit at time appointed. Courteous repairmen ran machine diagnostics and ordered replacement part, which will be installed at second phase of visit. Competent and efficient service completely met expectations. Would recommend to any prospective customer needing appliance repair. Very glad all work can be done in the home.

I called your company to purchase a home warranty, your representative was the rudest person I have ever had to deal with, he wouldn't accept my answer when I wouldn't upgrade, he continually bullied me, not letting me respond. I then stated that I wanted to cancel my order due to the poor treatment I received. This conversation was on speaker, due to a recommendation by a friend who was listening and was appalled at the way I was treated. He then offered me a reduced rate, of which I did accept because he continued to badger me. My friend who recommended your company was mortified!! I would not recommend this company to anyone after the way your representative treated me.

Moved into a new home and the 3rd day into our new place we had a water leak. The seller bought this home warranty with Choice. After I called to set up a claim they sent a technician out to see what’s the issue. Contractor showed up and immediately knew he had to cut the ceiling to confirm the leak and where it was coming from, Stated he had to get permission first before cutting the drywall. He called someone with Choice and was left on hold for over 30 mins. Finally they gave him permission to open the ceiling. Sure enough hot water line leaking and ruining drywall. Had to call them back to get permission to fix said leak... Choice would not approved repairs to our hot water pipe leak until they had a copy of the home inspection report. Had to wait for Tuesday the following week to send it to them.

Dishwasher: No call, no show twice. Contractor did not call or kept his appointment twice. Though I call on both occasions he still was a no show and no apology. I called for the 2nd rescheduled appointment and was advised he would be here and I took off work, waited all day, no phone to say, "I’m sorry. Got tied up."

Agent was overzealous and did not want me to speak at first. Kept cutting me off. Fast talking. Finally I was able to slow him down and he then became very helpful and answered all of my questions. Overall good experience.

I just today set up coverage. I can only say that the person I spoke with was very professional and kind. He explained well. His name is Luke **. I cannot speak for how well the coverage works because I have not had to use it. I can only hope that this company stands up to the testimonials out there. Thanks.

The company will always find a way to deny any claim. The technicians that are sent out for the repair are required to receive prior approval before making any repairs. They collect their money then submit a work order and leave. It may take days before approval or denial. If the office does not like the report of the technician they will send another company tech out for another review. There are so many exclusions in the fine print of the contract that you do not see until after you purchase the warranty. Eventually they find a reason not to cover any repair. Choice Home Warranty received their money. The technicians receive their money and no repair is made.

I was dealing with an emergency gas leak - covered event. The response rate and the inability to provide any reasonable level of service was very disappointing. I need to hire my own contractor and complete the work at a much higher cost when compared to the reimbursement. Very disappointed with the service, process and will not recommend this product / company to anyone.

Service from ALR Plumbing was very good. Garbage disposal was replaced with a new one efficiently and without problem. Only problem was that Choice Home Warranty sent me an e-mail saying service would be on 1/22/19. They sent ALR an e-mail saying service to be performed on 1/23/19. Both e-mails had Choice logo on the pages, so the wrong dates were definitely sent by Choice. We stayed home all day on 1/22/19 waiting for service, which didn't happen until 1/23/19. Other than that, I am very happy with Choice Home Warranty.

My dryer stop heating and I called CHW and a contractor came out and fixed the problem. This was the first time I have had a contractor come out that was very professional and knowledgeable about the work being done. Thank you!!!

The repairman diagnosed that the thermostat was old and needed to be replaced. He installed a new one. However after he left the house was still cold. Called office and he was asked to return to see why the new thermostat was not heated the house. On his return he realized the wire connecting the thermostat had come a loose. He reconnected it and finally the house started to warm up. Great service and cordial disposition.

I registered my claim on 1/21/2019 at 11:05 AM. I did not receive a response till that evening saying you could not find a tech cover my claim. Later that evening I got another email in response to mine stating basically if I was not happy with your search I could do it myself. I purchased this policy so I would not have to do this. On Mon I got an email stating a company was found who could repair my problem but he could not come until Thurs 1/24/19. Icalled JRS Elect and had the appointment moved up to 1/23 and he showed up and replaced the breaker, now the new breaker has tripped and will not reset. I called JRS and left a message, but no response yet. If someone from your office would like to call me I would be more than happy to speak with them, I would call you but it is next to impossible to get through.

Clogged toilet and line. Tenant called on a Saturday for this, was told someone would be there later that day. No one came, appointment was set for Monday. Plumber from Mings Plumbing never showed and appointment reset for Tuesday. When he finally showed he would only fix line and not toilet. Said had to file new claim and left. Called to complain but he already left. New appointment set and Mings never came again. Had to call in again and set new appointment was told no charge, New plumber finally came today Friday 6 days later and said another 45 fee. We called and got that dropped and problem finally fixed.

Washer cycle - The property is in a rural area of Ohio. They offered me payment if I could locate services first, then 1 day later they found repairman to come an hour away to fix. He texted ETA & was on time and all good!!! Glad I made this Choice!!

Clogged bathtub drain - From the time I placed the order to the completion of the job everything except 1 thing was excellent. This comment is based on my observation as a business person and not any comments made by the contractor. The contractor had to wait for about 20 minutes to get your approval to unclog the drain, which was the reason for the service call. Your system should allow the contractor to do a minimum amount of work without your approval. In this case the minimum would have been using a electric snake to unclog the drain. Any work in addition to that would require your approval. This system should apply to most if not all service calls.

No heat upstairs. The technician was quick to diagnose and correct the problem, he also recommended what I can do to prevent the problem from occurring again. I would suggest that you, CHW, provide a once a year maintenance program. It would be cost effective for you and the homeowner.

I am extremely dissatisfied. We purchased this insurance knowing the water heater would need replaced and were assured that it was covered. We paid $130 for a guy to come out and take a picture of the water heater and send to his boss. He told me we would be denied. He knew it and he was right. This place is a joke.

I am very happy with the Online Claim process. It is very efficient. The work order goes immediately to the vendor, & I get schedule within 24 hours. I have faced some failure, which are not covered. But the appeal system is very useful. The case manager tries to help by paying the labor cost. Parts cost was paid by me.

I called Choice Home Warranty on Jan 3rd, 2019 for a claim for my glasstop stove element not working. A couple days later they assigned the work to a company that never showed up. I then called Choice again thinking since I'd already called and waited and the people never showed that they would have someone look into the matter and put me in as a priority but NO, they said I'd have to be put back into the pool and wait again till the work order was once again assigned to another contractor for repair. Again a couple days went by and a so called tech came out and said they would have to order the parts. After more days of waiting I called Choice again, they put me on hold to call the assigned company for information. The Choice customer service rep came back on the phone and told me they tried contacting the company only to get a message that the number had been disconnected.

This company is a joke, they find every way possible to not cover anything. I had a policy and was told due to the part being one that wears over time, it would not be covered as it was already bad once the policy had started. Do your homework on these guys, they are quick to start you on a policy but find any way possible to make money off you. And in case you get a policy and want to end it "at any time" they are quick to take a $50.00 fee for doing that. I will never use this company and make sure anyone I know will never give a cent to them.

Washer not spinning. Broken washer could not be repaired. He was here in a timely manner and a matter of fact the same day I put in the claim I was offered a amount that I disagreed to. We came to a agreement.

I called on 1/22/19 to sign up with Choice Home Warranty and I was able to speak with a representative who signed me up. The process was easy and fast. Though I didn't rate you 5 stars, I did recommend the company to a family member because your prices are really competitive and reasonable. I was able to save $100 due to a promotion in place which the representative honored. Thank you!

The technician from KEA service looked at my dishwasher and resolved the issue. He took time and explained everything. I have peace of mind because I have Choice Warranty. I would highly recommend this warranty to anybody who has a home with Appliances.

I had to obtain my own service for my furnace because I do not have a week or more to wait. I was billed 531.88 for repair, Choice remittance 285.00. I have a 45.00 deductible, Choice owes me 486.11, not 285.00. I will not renew or recommend Choice to anyone!

Everything was fine and technician told me he will need to get back with me and he did so now I just wait for his call when he get the part and told me it will next week around Monday or Tuesday when he will call me back to make appointment.

CHW is a complete waste of money! Every claim I've submitted has been denied due to "out of policy" - either outside of working hours, or just plain: "we don't cover that" (a water heater tank). Multiple calls to customer service are met with the "well, sorry, that's in our policy - we don't take care of that". I've even pointed out that the testimonials talk about getting a hot water tank replaced - and when I submitted my claim I was told it wasn't a mechanical error and therefore outside of the coverage.

CHW handled my claim fast to make sure I get my heat back on during these cold winter days. The company that serviced my system had 5 star reviews which made me feel confident in their work. Thanks, CHW for keeping me and my family warm in our home with your reliable service! And thank ABC heating and air in Ooltewah, TN for being so knowledgable about what you do.

Dryer repair - My experience with Choice has been positive thus far. A tech was sent out in a timely matter and he was very professional. I was dissatisfied with the amount first offered for my appliance but upon speaking to your rep she increased the amount and I am now very satisfied.

It’s been almost a week since calling. Took 3 days to get someone out here. Came out 2 hours after the schedule window I was given when they did show. I have an electronic Delta faucet on my kitchen sink. It had a leaking o-ring and the solenoid wasn’t working. They left with my sink not working at all, no toilets fixed saying they needed approval to replace the faucet and as of last night I’m told you refuse to approve the replacement faucet. Nothing has been done and I have no clue when it will be done. My house just went on the market and my kitchen is torn up waiting to get this done. I can’t cook or use my kitchen. I’ve contacted my real estate broker who buys these warranties.

This was my first time that I had used CHW. My heating system STOPPED working on the coldest night of the year. But was not worry. Early the next day contacted CHW about the problem. They gave me an order no. I waited for a call but I received an email to let me know when they were coming. CHW came check out the problem. Problem was resolved within 10 minutes. Love the contractor. ery polite and knowledgeable. Very little money came out of pocket. Only the service fee. Feel very comfortable to use them again.

Choice Warranty's response is Excellent. Making a new claim is very easy online, thus saves lot of phone time. My experience with Choice beats other providers that I have used before. I would definitely recommend to others when I get a chance.

Water heater drain valve broken causing major leaks. Filed claim on 1/17 and after speaking with manager Melvin, he took claim and was later notified that plumber was s scheduled for Wednesday 1/23. I called and they got me Milan Plumbing who did a great job fixing my water heater. I am not happy about waiting 5 days for a leaking hot water heater but very pleased with Milan.

I had a bad experience with this company, first of all I had appointment with one technician & he never came & I call back to follow up & they had made plans for another to come out & I never receive a call from him until I call them, whenever he did come out it was like 4 days later & when he left he didn’t complete the job. My heater was coming on & when he left it wasn’t & had to call him & he said to turn the breakers back on... I think he should have made sure that was back working before he left. He gave me all kind of bad report about the unit to keep from fixing it. I talk to the case manager Salahudeen ** | Case Manager. Made up all kinda excuses not to pay for my air condition to be fixed... I guess it’s certain people they take care of.

I don't feel like the repair man found a leak in my system while he was here. The only thing he did was take off the back panel of the freezer and said that the compressor was only half frozen which could have been a result of the system not working the day before. He didn't really do anything except for look at the compressor while he was here. The refrigerator and freezer were back to normal temperatures when he got here. The ice maker was still not working. I have been a customer since 12-10-14 as I had one year of coverage when I purchased my house. I have not taken advantage of your claim system. I paid ahead for my policy and am covered through 12-10-21. I am not satisfied with the fact that I was offered $499 to replace my refrigerator but have accepted it. I will shop for another home warranty policy once my policy expires.

I will not be renewing my contract with your company. I bought this policy to protect myself but in interacting with your team I felt like I had to protect myself from your company. You told me repeatedly that if I had to find my own technician that you would reimburse me the cost then your reps repeatedly tried to back out of that, then they tried to pay for about 1/3 of the cost. Then instead of replacing a machine you wanted to replace less than 1/2 what I ended up paying for a machine. Such a disappointment. I had issued with American Home Shield (poor quality technicians and slow response times on repairs) but the utlimately they did what they said they would do so I believe I will go back to them.

All went smoothly with the contractor and CHOICE. I recommended CHOICE to a few friends. It was my first claim and I was pleasantly surprised at how well it turned out. The contractor was professional and knowledgeable, so that now the furnace is working as it should - so far.

Choice Home Warranty is the worst. They make it sound like they cover all the things that could go wrong in your home and it sounds great until you file a claim and they actually cover NOTHING. I have paid into this for 3 years and when the Dishwasher quit working they didn't cover it. When the Hot Water heater went out they didn't cover it. You would be better off putting that money in a savings account so you can replace things when they stop working.

Adam from Mr. Rooter arrived at the said time and was very friendly and professional. Got the job done quickly and even educated us on how to prevent the problem again. Cleaned up after he was finished and provided a copy of the invoice. VERY HAPPY!!

When I purchased CHOICE I was informed I would receive same day service. It took 2 days to find a provider and another 2 days to schedule with provider. Provider arrived, was professional, pleasant and did an excellent job. He stated he was only here to fix the P trap, but I had other drainage and blockage issues that was not in his work order.

CHW was very quick to set my appointment and have Techs on the job. Techs were very professional & Quickly found problem. They got new motor and replaced it. My unit was back to heating. I would definitely recommend CHW for their home warranty and quick service. Thanks to CHW and the Techs.

Garbage disposal unit replaced. Technician on time and in and out in 30 minutes. I appreciate Customer Service staying in touch with updates on status of repair. Good response on a Sat night call with problem. How about a prayer that good service continues. Bless us O Lord that the good service received continues.

Very satisfied with all aspects of my service. I called Choice Warranty at midnight because I noticed my heat not working correctly and since it was as cold as it was outside I didn’t want risk waiting till morning. Pricilla was helpful (even at midnight) and got the paperwork rolling. Later that afternoon the technician had it fixed. Great service by everyone!

Eric was very informative. I was very satisfied with our conversation, I would recommend Choice Warranty to my friends. I was looking for a company that would take care of my needs without a lot of stress, and Choice was my choice.

Your contractor was prompt & repaired the furnace for us quickly so that we did not have any damage from freezing temperatures. He worked with our neighbor to get access & fix the problem. I have recommended your services to many of our friends & associates.

This claim was to repair leaks in my Guest Bathroom. There was some mixup originally in regards to my location which caused the vendor to have to reschedule until this past Monday. Repairs was completed and I was highly satisfied. My only suggestion is the plumber use a GPS to locate addresses.

Everything was great. I hope you guys keep up the good work with the good contractors. The contractor came on the weekend. He did not have the parts but rescheduled for Monday evening. It made it convenient because I did not have to take off work.

Choice advertised as fixing or replacing broken appliances. That’s not at all the case. You give enough cash to get the cheapest appliance on the market. We paid for the service fee, you determined it wasn’t worth it to fix it so we had to replace the washer and you are giving minimum funds to replaces. We denied cash payout, you still did not replace, upped the payout by $50.

The worst experience with nonqualified nonprofessionals who cost me a loss of more power. Nothing fixed and 325$ bill from electrician. Customer service train to ignored clients needs. The horrible rules of not caring for the situation client is in. No heat in the house!!! 9 degrees Fahrenheit outside. Company taking 2 weeks with only convenient to them excuses not to fix clients heater issue hoping the client will fix elsewhere.

Disposal Dislodged/Water Leaking - They did a great job. The technician/plumber went above and beyond. He sent pictures of the area to his supervisor and the supervisor suggested ways to fix potential future problems and they went to the neighborhood hardware store and made some minor fixes. I was impressed. It was the 2nd call for the same problem and they didn't charge for this visit. They also apologized for the misdiagnosis from the first young technician.

This company was wonderful to deal with from making the appointment to the technician repairing the oven. He was pleasant, knowledgeable and efficiently repaired the oven. The office person was also most helpful and delightful in arranging things. All my encounters with Choice Home Warranty have been very satisfactory and I would recommend them to anyone looking for a cost effective warranty company.

I had 2 policies with them and in my first 2 claims they were denied. They look for any silly excuses so as not to deny protection. One claim was the heating element of my dryer, they denied it because the ventilation duct was supposedly very dirty and the other claim was the air conditioning because it was a liquefaction in the evaporator. I cancel both policies quick as I see that this company will do anything to not cover the claims.

I had a home warranty through Choice Home Warranty for 4 years. Every time had filed a claim it was a horrible experience. 1st claim they just flat out denied. 2nd claim was for a water heater. They sent a tech out who was very unknowledgeable. He tried to say it was an electrical problem and I would have to call someone else. Paid for the service call and called Choice to tell them what happened. They never got back to me. Called another company and they fixed the problem within 30 minutes (but had to pay out of my own pocket).

I had American Home Shield for over 15 years and the prices had crawled up over the years. I decided to try Choice because the service fee was less. My dishwasher stopped heating the water and after they repaired it, it soon stopped heating again. They said that it was not worth repairing and offered $125 to replace it. It was a relatively new dishwasher and I said, "No thanks, please just repair it." They said to look at page 13, clause D, etc. They ended up giving me a bit more, but I can't begin to replace it at the amount they gave me.

Spoke to Alberto on the phone and asked him about the quote on the phone. He was rude and impatient the whole time and hanged up on me when he found out I was speaking on behalf of my family who doesn't speak English. Would not recommend!

I changed to Choice because of a $40.00 increase on monthly and $50.00 on deductable. I'm retired and now need to watch my budget. Thank you as CHOICE is helping me with that now. I hope your service will also be as good or better. I can't rate top service yet as I am a new customer and not used your services yet.

I file a claim back June 2018 for duct work. They never sent anyone out to service my contract system. Then I file another claim for the same service a month later and the same crap. Then I file another claim back in November, December 2018. They finally got someone to come out and now they will not repair my heat pump after 6 months of trying to get them to service my system.

Once the tech came from Sears, he was very quick to solve the problem. Happy with service and would recommend to a friend. The first tech that come never showed back up but company was very quick to take care of problem.

Stove - The technician was extremely professional and gave excellent service. He called both me and my husband to confirm arrival times, problems and finish times. I advise you to recommended him for excellent service to customers looking for repairs of appliance problems. He was quick to respond.