Choice Home Warranty Reviews

I had sewage back up into my basement sink because of a main line clog. Kevin (Mr. K's Plumbing) explained everything, tested by having me flush toilets, etc. He then got authorization for clearing out the drain and made sure to explain everything to me. He was at my house less than 2 hours and everything was again tested to make sure all my drains were functioning properly.

Placing our first need for a repair with Choice Home Warranty was easy. There were a few bumps in the road along the way but Choice Home Warranty was extremely helpful getting us help. We live out in the country a little so it took a little time to find someone to come out to fix the furnace. Altitude Heating & Air, Colorado Springs answered our need for a service call for our furnace. I couldn't have asked for a better company to help us out.

83 years old. It helped me make my decision to buy.

The Leaking garage disposal was causing a leak under my desk. When I submitted the claim, Replacement was done quickly. Claim scheduled fast, service company responded quickly. I would highly recommend this home coverage. My only cost was my base service fee. Well worth the cost of the plan.

I had 2 claims. The repairman call, set up appointment, showed up on time. He order the part and called when the part came in, set up an appointment. He again showed up on time, repaired both appliances very quickly. He was polite, professional and efficient. I would call again without a single thought or miss giving.

I'm glad that I've Choice Home Warranty. Reporting claim, scheduling appointments is like a breeze. I brought the warranty for the investment property. Wish I could add/authorize tenant to make service call and schedule the appointment cutting out middle man. Otherwise, it's a good warranty service.

Repair was scheduled within two days, repair person was on time, quickly assessed the problem rather quickly, got the needed part and returned and made repair. He was polite, respectful and cleaned up when through. Repair reporting process was easy and without computer of program problems. Nice program.

The representative told me of deals that were available to senior adults for multi-year deals that would save money. I opted for the 3 yr deal with an additional 7 months free which substantially reduced my overall monthly payment and I was able to split the total payments into 4 equal payments to make it easier on my budget.

I purchased this house 2 weeks ago. My kitchen and bathroom sinks are overflowing. Don't know why. I called Choice. The guys came out. Found the problem. Now the warranty company won't do anything to help me. My floors and cabinets are getting messed up due to the water overflowing. Still overflowing now. Dissatisfied customers.

My home heat stopped working, I called. The assigned tech came after 24 and said we need electrician, when assigned electrician I have been told it will take him 3 days to come. How can we expect someone to stay without heat in a cold weather for 5 days? I called someone from the phone book. He came and fixed my issue within one hour. I am disappointed with the service. I thought it will take 24 hours when they knew it's power issue because in NC renter can't stay in house if no heat and the owner have to pay for hotel.

After paying for the warranty for 2 years I finally call in a claim on a leaking Water Heater. After the technician comes and spends 5 minutes looking he states we need a replacement, collects his co-pay and leaves. I follow-up on the status to be told that the warranty does not cover the tank. What? After looking through the contract I see now that almost everything that can go wrong with an appliance is excluded from coverage. This is a scam. I guess I will be looking for another home warranty.

Nicole, called us this morning after several exchanges with Choice on a freezer repair not completed. She was very calm and thorough when explaining Choice policy. She basically stated that she valued us as a long time customer and would like to solve this problem and keep us satisfied. A solution was offered and accepted. We have been a loyal customer with Choice for four years. Nicole’s positive attitude, attention and solution was so greatly appreciated. Nicole is an asset and appreciated employee representing CHOICE. Thank you from a very satisfied customer.

I’ve used Choice Home Warranty for the past 3 years and have called about 6-7 times for garbage disposal, washer, toilet valve problems and most recently my garage door opener. Every time service has been prompt and work done was excellent!

Terry ** was outstanding, new his products, competition, determined my needs, and helped me with a good financial option that was very beneficial for us, creating a Win/Win situation. Very pleasant, friendly, and professional. Great job! Look forward to good relationship with CHW!

They defer to "cleaning" parts for mechanicals that aren't working. It caused me to have to call out the same Heating company 3 times until they finally were able to replace the defective part. All the while my tenant was without heat during winter and I had to put her up in a hotel because the repair continued to show up and not replace the part. Cancelling my warranty and going with someone else.

Although the issue (garage opener) was NOT covered the warranty when the tech came out, it was a good experience. I had an appointment 15 minutes after I called in a claim. The tech was professional and knowledgeable. I would request him if I need another garage call.

Had contract with Choice. AC stopped blowing cold air. Called to have service come look at it. Finally showed up and said the evaporator coil was leaking. He would call it in then order part and fix it. I specifically asked if part could not be repaired what happens. He said, "You get the whole new part." I paid him 75 dollar service fee plus 150 leak test that I was aware Choice did not cover. SURPRISE - Choice denied claim. 6 sections below Ac info in agreement an exclusion on evaporator coils rusting. They insist copper coils will last forever and it’s my fault. They told me they would return my money if I removed negative comments.

I was happy with the replacement of my microwave. The team got someone out to evaluate quickly. The technician said my microwave needed to be replaced. I would have rated my experience a five star if the team had offered me the cost of a new microwave plus installation costs initially. They did offer that upon my appeal, which satisfied me.

My garbage disposal went out a few days ago and I logged on to file a claim with Choice Home Warranty through my client login. An appointment was scheduled immediately and I was contacted the next morning by the contractor to confirm. The technician was very professional and friendly, and the repair was completed within 48 hours of my claim filing.

It took a while to contact the claims manager to appeal my claim but she was very considerate and the service provider came when I was available and fixed my problem. It was great! The appeals claim manager was very apologetic and was able to provide services to my garage door light.

Happy with the cleaning and deodorizing the heating system. The tech found some concerns with the heating system. He stated that he would contact Choice Home Warranty and get back with me. The tech seemed to be very knowledgeable and experienced in what he was doing.

Kitchen sink was not draining. I received a call back within 2 hours from the plumbing company, since it was after 5 and not an emergency I was put on schedule. My problem was resolved in a very timely and professional manner. I would recommend Choice to any of my friends. As a matter of fact one has already asked for a phone number to contact Choice for a quote. I would highly recommend Elite Plumbing. The gentleman was very professional and represented the company very well.

I filed a claim to have my noisy dryer repaired. I was then notified the same day that a repair person would be at our home the next day between 7 and 11 a.m. The repairman called about an hour before arriving and arrived within that time. He quickly and accurately repaired the dryer by replacing a part. He was very pleasant and skilled. Best repair we've had from CHW.

So far so good, pleased with plan cost and appliances and systems coverage. New client so I’ll keep you posted when I actually use this policy. Good customer care so far, but still too early in the process, glad coverage like this is available and affordable.

So far we appreciate the service we’ve received. The issue was restored on the burner that wouldn’t light. We have a broken handle and a light that won’t light but that’s not covered on the warranty. But the technician is going let us know how much that will cost us to fix. Wish it was covered. Our dishwasher's motor went out. So they're ordering the part so hopefully that will take care of it. The Technician arrive on time and was nice to work with. Hopefully it can take place in a timely manner. I’m glad we got the warranty because my husband is laid off and it will help with expenses.

I purchased a home warranty in March of 2018 and was told everything in my home was covered, including the WATER TANK. Upon requesting a technician to replace my water tank, I was told that Choice Home was looking for said technician (for three days) and then was given the option of finding my own technician and being reimbursed for the cost within thirty days. I called a technician which diagnosed the problem, the water tank had to be replaced. We called for approval and Choice Home DENIED my claim saying they do not cover the water "tank" only mechanical parts!!! The salesman lied to me when I purchased the warranty. I immediately canceled the policy and I give Choice Home Warranty less than one star!!! DO NOT BUY FROM THIS COMPANY!!!

Great job by all involved with our recent warranty claim. CHW identified a technician quickly, set up an appointment for the next day and the technician arrived on schedule and was able to resolve our issue in a timely manner. Kudos to everyone that had a hand in the entire process.

Service response has always been outstanding. Have been very satisfied with support personnel and follow up. Parts when needed are ordered quickly and installed promptly. Have recommended Choice Warranty to friends and neighbors. Look forward to our continued association.

I submitted a claim for my oven. The first technician was a no call, no show. It took a week to get another appointment. The technician came to asses the issue and told me he had to order a part that would take 2-3 business days to come. I don't have an oven nor do I know when I will get one. There should be an approved list of repairs so the customers is not constantly inconvenienced.

Was pleased with the garage tech from M2V garage doors. He showed me some issues with our door which is older and fixed a safety issue. I had to pay $150 but because of the age most of the parts weren't covered. But the service and CHW were good. I hope you'll be there if I need you again.

Claim was put in a month ago and stove has not yet been repaired. Very slow and very poor communication with repair technicians. I asked them for an update a week ago and still no reply. Very disappointed with Choice Home Warranty’s technicians.

My rating on Choice would have been a perfect score except 2 reasons. The service department hits aren’t great for those of us on the West Coast, I would highly suggest keeping the department opened later for those of us on this side. And when I did call to find out they were closed the representative who I spoke with was extremely rude by saying the department isn’t open, to call back, then hung up on me. It wasn’t a pleasant experience. Thankfully I called the next morning and the gentleman I got, Michael, was the complete opposite and redeemed the company. He was very nice, helpful, and great customer service. If everyone on the phones were like him, that would be great. Overall Choice has been great, the prices are a little steep for their annual rate so I hope to be able to renew with them.

I'm a customer of theirs for 2 years now. In that time I've needed 3 repairs done. Currently now waiting on the 3rd repair. The first two I had to get a manager involved because I was told when I purchased the warranty that it covered my problems but then customer service said it didn't. Then when the manager gets on phone and I tell him which contract I have. He orders for the repair, saying customer service was incorrect. I don't understand why everytime I need a repair why a manager has to be contacted in order for anything to get done.

Choice Home Warranty was very unfair to me. They sent me a check and then put a stop payment on the check because I cancelled the service. I had the home warranty for over a year and the first time I make a request they do not give me the true value of my item and I have to pay for the guy to come out and then I have to find someone to fix it and pay them too. This was truly a trick and very unfair. They owe me that check for my microwave. Don't be tricked. They gave me undervalue of my item. Unfair. Be careful.

The customer service rep, Luke ** was most courteous and professional. I switched from another warranty company to Choice after speaking with Luke. The annual premium, service fee, along with the information I received from Luke made it easy for me to choose Choice.

I had to hire another plumber the same day to fix my hot water heater. The plumber you sent told me the breakers tripped because "someone" had adjusted the temperature too high. The hot water heater temperature has been the same since it was installed 6-7 years ago. Neither my wife or I have touched the temperature adjustments on that hot water heater and we are the only two here. Turns out the thermostats were bad and needed to be replaced so I am out $400.00 that you should have covered. Needless to say when my policy expires In September DO NOT CONTACT Me.

I reported a claim for a plumbing leak underneath my foundation to Choice Home Warranty on 01/28/2019. Choice Home Warranty sent out a technician to my house without giving me any prior notice. This technician called me and told me he was an hour away and I agreed to have him inspect the leaks in my absence. I tried to work him through operating my sprinkler system so he can see the source of the plumbing leaks. The technician left my house without identifying the location and source of the leaks.

Choice Home Warranty is nothing more than a company that finds a handyman to send out. They do little to assure that they are using technically experienced, sound and capable professionals. Choice sent two different HVAC technicians out and misdiagnosed a job that I finally had a real professional look at once and they never had to come back.

The service tech that came to our home was great. He was professional and knowledgeable. He found the problem and corrected it. Thanks CH Warranty for sending someone out so quickly. If we had to wait a long time for someone to come out, we would have had to leave home since it was during the time that it was cold.

Choice Home Warranty Case Manager, Nitasha, contacted me by phone on 2/12/2019 based on my request to review my claim. After listening to my views of the situation, Nitasha offered the amount of $639.00 to replace the damaged washing machine. I really appreciate Nitasha listened to my views, made decision, and offered a fair compensation. As I had mentioned in my previous feedback. I am pleased the quick responses and follow up from Choice Home Warranty during the claim process. Having Home Owner Warranty is very much to have a peace of mind when things might go wrong. I hope I don't need to use it, but it is there when needed. So far my experience with Choice Home Warranty is fair. Open communication and being fairness are important in this business. Thank you.

Want to start with how misleading and lying sale person was who sold me the plan. He stated that particular items would be covered almost 100%. Well few month later my water heater start leaking. And guess what? Choice warranty representative said it's not covered. I went to a policy and was shocked of how much exclusions they have. They don't cover nothing. Basic tank of water heater is not covered!!! How is it even on the market if this warranty doesn't cover anything. After few days of back and forth I've cancelled my membership. And I've paid $500 for entire year plus $60 for service call. And how much do I get back??? $240. Less than half for 3 month of no coverage. Worse experience ever!!! Maybe there's a good home warranty but DO NOT BUY CHOICE HOME WARRANTY!!! UNLESS YOU WANT TO THROW YOUR MONEY TO GARBAGE.

I have never had problems like I am having with Choice. I needed my hot water heater fixed, and several different people have been here 7 times already, and it is still not fixed. We have been without hot water for over a week now. Sometimes they did not even show up. I have taken off from work on two occasions, and still not fixed. They were suppose to come yesterday afternoon, and after several phone calls they called me back in the evening, and set it up for 12 o'clock today, and they are still not here. I am thinking about going to our local Action Reporter and blowing this entire thing out of the water. I don't know how you conduct a company like you do. This hot water heater should have been replaced on the 2nd visit.

Had issues with my Heating System. First company that was sent out said there was nothing wrong with the unit even though it kept over heating and shutting off. They came up with a random excuse that wasn’t covered by the warranty and had to pay the $75 deductible for nothing. Finally got another company to come out who diagnosed the problem and determined the unit was bad and had to be replaced. The warranty company did replace the unit but put in a different unit that was 7” inches smaller than the one that we had so there were modifications that had to be done and piping that had to be rerouted, warranty company doesn’t cover modifications so there was a $450 bill for those.

The technician knew his job, worked hard to finish his assignment in a timely manner. The technician was very friendly and helpful in informing the problem we were having. The technician called and informed us ahead of time of his arrival and was in time.

Very satisfied with Aucoin's Plumbing! Not satisfied with Choice Home Warranty for reasons for "NOT" paying for a part needed to complete the home warranty job!! I had to pay out of pocket for part!!!! So I ask myself why do I have a Home Warranty company that I cannot Trust to FULFILL fixing or replacing broken appliances etc in my home? If I have to worry everytime I call you for a claim whether you "CHW" will even pay for or not pay for parts or a replacement appliance then it may be time to look for a more trustworthy dependable Home Warranty company!! Being there is much competition, CHW needs to step up and make positive changes to its fulfillments to its consumers! It may be the wisest "choice" you will ever make!

Representative was caring, helpful and efficient! They called so quickly I was caught off guard. I was pleased by the veteran and senior discounts, too. We bought this over the phone! We normally do not do that! He is an asset to the company.

I purchased two contracts for separate properties, on one I received adequate service although I was not completely pleased. Their contracts are deceiving, written so an item appears to be covered in the inclusions but then worded in their favor in the exclusions. I had an attorney review the contract after a denied claim and it was determined Choice Home Warranty had breached the contract. A certified letter was sent to their consumer advocate department after being stonewalled by their customer service agents. I have yet to receive a response to my request to resolve my claim and/or cancel my contract for a pro rated refund. I will continue protecting my properties with home warranties but certainly NOT CHOICE HOME WARRANTY! Beware of CHOICE HOME WARRANTY!

I called Monday February 4th to put in a claim for my heating system. It stop working, I got a scheduled appointment between 11:00 am to 3:30 pm on Friday February 8th. The guy never came. When I called the company's customer service they gave me the direct number for the guy who was suppose to come. When I called him, he said he had an emergency so he would come the next day which was Saturday. He did come out Saturday morning. Said my motor went up in my heating system. He has to get the part and will be back Monday February 11th.

In this situation I think the parts approval process could have been a little different. For one letting the technician order the part on the spot. So the process would not take 4 days to get the unit back up & running. Other than that I think Choice Warranty is a good deal.

When I had a claim, it took sometimes 2-3 weeks to get a service call. If the appliance needed to be replaced, I had to wait up to 5 weeks to get payment in order to buy a new item. Again, as is now, they cancelled my claim because they cannot find a plumber for me. They offered to let me get my own repairs done and they would reimburse me. Reimbursement is 4-5 weeks after they approve the paid invoice that I was to send them. They never pay you back what the actual cost of it is, and they won't pay for installation. If I could afford repairs and replacements, I would never have gotten a warranty. I am on disability and cannot afford these things upfront. I am very thankful that my contract is up in a month. These people are horrible. Stay away from this company, you will only find lots of dead ends and rude people.

Our washer was leaking onto the floor. I went to the Choice Home Warranty site and asked for service. I received an email within an hour stating when I would have a service call. The repairman, Alex came a day later and addressed our problem. All is fixed and we are happy.

I recently signed up for the Choice Home Warranty. My first experience has been horrible! I called about no hot water and the first they could get a technician out is 3 days later!!! The claims department was not empathetic at all - I have a sick infant and a homebound senior living with me and stated that I could 1. Restart the claim which would cause the first appointment to be canceled and there would be no guarantee that there would be a sooner appointment or 2.; Pay for it myself and hope that it will be reimbursed! neither is a good option! I feel violated!!!

Terrible company and dishonest technician. This company and their workers are not honest, and they don’t have communication at all. Friday my heater broke down and l call the Choice Home Warranty to schedule a claim. They didn’t answer the phone, then Saturday I called again, finally, they answer the phone and they submitted a claim for my broken heater. The technician showed up the next day and he said, “I don’t have the broken piece (hot surface ignitor), tomorrow I will back at 9:00 am”. I paid his service fee and he has gone. Monday I got permission from my job and I waited for him from 9:00 am to 12:00 pm and he never showed up again. I got his phone number and called him more than 20 times. He didn’t answer the phone call, voice message or text messages.

I recently filed a claim online for my built-in microwave oven. I received notification within minutes that a service company had been assigned and an appointment set. The service company came exactly when they said they would, and, upon diagnosing the problem, his request for authorization to repair was timely granted by CHW. This is exactly how home warranty companies should operate - no strings, no hassle, no unnecessary delays. I am a highly-satisfied customer and would recommend Choice Home Warranty to anyone & everyone.

We had a burning smell coming from the furnace and it wasn't working. The F.D. came out and said they thought the motor burned out and we need to have it serviced. Charles came out and determined it needed a control board, that that was what burned out. He ordered one yesterday and we're waiting for it to come in and then be installed. Getting the home warranty was one of the smarter things I've ever done.

Received a phone call from the company, was transfer to sales representative and while asking few questions she hung up on me. First, I thought she will call me back since middle of the conversations but after 10 to 15 minutes, no call back. I got upset because I knew she must hung up on me because she didn't want to answer. I called company back and got Francis, whom answered my questions and even offer the better deal because they had special offer for people over 65 and military personal. I am happy with Francis and the offer. I am thinking of telling my friends to call the company to take an advantage of the special offer.

AC broke down in the and it took 3 weeks to get it fixed. In the middle of Texas summer!!! Was denied the possibility to speak to the approval department. 4 months later the same part broke. Choice Home Warranty choose unexperienced technicians to save a money. The second time it only took 5 days to approve the claim. But it will take 1 week to get the part. There are many manufacturers in Houston where you can pick a parts but, yet they make us wait. I will never use Choice Home Warranty again!!

I started my claim online, got an email confirmation and scheduled appointment for the following day. My technician arrived right on time! He was exceptionally polite and professional on the phone and while he was in my home. He was extremely efficient with his assessment and diagnosis of my problem and instilled confidence and security in his overall abilities. I am extremely satisfied with my overall experience!

Buying your home warranty is one of the best things I have ever done. You people are wonderful and have helped me so much. It is not often that I find such caring service. Having your warranty has taken such a weight off of my mind.

I reported I had no hot water on Friday at 10:30 am, a technician came on Monday at 2:30. I still have no hot water as of Tuesday morning at 7:30 am. It is very difficult to function and go to work without hot water to clean and shower.

We've only used our Choice Home Warranty once, but the experience was very good. The service technician who came out to fix our AC knew what he was doing, was very courteous, and fixed the problem. That's all we asked for.

Oven function failed. Replaced an ignition, and all was well again. First serviceman arrived as planned, but was unable to work on gas appliances. You found a second one within a day and he showed up on time and did the repair.

The person was very kind and professional. Came on specified schedule time. He cleaned the under sink area. Once the installation was completed, he tested the garbed disposer for any leak. Then cleaned the area. He did not wasted any time.

Repair was done and technician was clean, polite and qualified. Only, he came a day early. In fact I received an E-mail this morning reminding me he would be here today? When he arrived my wife explained the problem and he said "They called you Saturday to change the appointment..." but unfortunately, we did not get that call. All is well - good thing my wife was here, but we were surprised.

I was price shopping and initiated contact request by email. I received a c/b within 5 minutes. My rep was very helpful and worked with me to get the absolute best deal. We went with the heavy discount for the 5 years paid up front at a much lower rate and 1 year free! Absolutely full coverage for our home and with a reduced device call of $60. Excellent value.

Saved me money over being with American Home Sheild for 25 years. I needed a change, 65 a month was a little ridiculous plus 60 on calls compared to $37.50 a month is awesomeness and the service fee of $75. Thanks.

I was just doing a little research and thinking of signing up. I received a call shortly after entering some of my info. A guy called me trying to get me to sign up right away saying everything they cover, and asked if I would like to sign up. I said I'm not for sure right now and just wanted information and before I could finish my sentence he hung up on me. So I will NOT being signing up and referring everyone I know not to as well.

New customer today 2112019. Very pleased with the way the manager added an item on my new plan left out by rep. He took care of it right away with positive results. Very attentive and courteous. The price ìs so good. Thank you CHW.

Rep specialist but he was thorough and understood my needs. I wouldn't have known there was a senior rate if he didn't mention it. I was pleased with my purchase and coverage and though I hope I don't need it anytime soon I think it was a good decision.

I canceled the service I had with another company due to all the hidden exclusion they have under their contract. I went online and start researching for home warranties. I found Choice and I contact them. I told the salesperson the reason I was leaving the previous provider and he assured me that Choice never do that. He talked to me on getting a 5 year plan with "peace of mind" that everything on my home was covered. After 2 years at not using them at all I have a problem my AC unit, the evaporator coil. The THX valve was leaking refrigerant and the evaporator coil needs to be replaced as well. First they denied my claim because they don't cover the THX valve and argue that the coil was damaged because of that and they don't cover secondary damage.

Updated on 02/14/2019: After they said they would cancel my policy and refund my money, they are still taking money from my bank account. There is a $252 charge pending. I had to rate it one star because there is no option for 0 stars!! Also, they want me to sign and notarize a form just so I can get back MY OWN MONEY that they are still taking from me!!! Poor business!

This is the first time that my appliance was not able to be repaired and I believe that Choice offered a fair replacement value for my appliance. The process moved along pretty well and I was able to receive my reimbursement pretty quickly.

Brittany was wonderful - pleasant, spoke clearly, answered all of my questions and then some. I would certainly recommend Choice and Brittany in the future. I only hope your responses and service in the future will be as exceptional as Brittany was when we spoke and I signed up for a full 3-year package on February 10, 2019. Please share this comment with Brittany.

The only downfall that I had was the time that it took for the appointment to be scheduled. It took almost 3 complete days for an appointment to be scheduled. Everyone that I dealt with was pleasant to deal with.

Our sump pump recently failed on us. Called Choice Home Warranty. Within a few hours had a technician contact me to set up an appointment. Upon arrival tech diagnosed that our sump pump was no longer operating. He replaced it with a new one. Was very professional and knew what he was doing. Was very happy with the outcome.

Dryer technician came out on Feb 7 didn't bother to look at the dryer. Just said it was vent clogged up. I clean vent out and still not heating properly. He didn't even submit a diagnostic within 24 hrs. Very disappointed with the technician that you guys use and with the follow up time. It's ridiculous. He should have given a report while he was there.

Choice Home was quick to get someone out to our home. When they could not fix the problem they offered to purchase us a stove or send us a check. We saved $300 & got a brand new stove for only $145. They are true to their word. Well worth having their services. I'm very pleased & would recommend this company.

It took days for someone to come to my house. Now I have to wait days for you guys to approve to part and wait for the company to come back to my house. It is taking too long for you guys to fix my appliance. I pay my money faithfully every month but I have to be inconvenienced with how long it takes for someone to fix my washer. I am certainly looking for another warranty company. I feel the company should have had the part available and ready to fix. This is unprofessional and a big inconvenience for me. I'm going to have to pay money to wash my clothes again at the laundromat.

Lyon's Plumbing responded less than 24 hours following the request for service and made the repair to our toilet. Excellent and timely service by Lyon's Plumbing. This is the second time we have had Lyon's Plumbing perform plumbing repairs and each time they have arrived on time and finished the job as quickly as possible.

Simply put - Choice Home Warranty considers your claim "closed" as soon as they receive it, regardless of whether or not your issue has been resolved and do nothing to ensure resolution or satisfaction. When we filed a claim, they sent a technician who diagnosed a problem with our refrigerator's motherboard but needed to order replacement part, then never returned. Choice sent a different technician who could not diagnose the problem and said we should call him to "hold the phone up to the refrigerator and he would diagnose the problem over the phone." It has been five months now and we have been unable to get a meaningful response from Choice Home Warranty - they just repeatedly say the technician will be in touch. Choice Home Warranty is either too stupid to acknowledge the technician is incapable of repairing appliance or else Choice Home Warranty is crooked and complicit in the incompetence.

I was very pleased with the quick action taken by Choice and your contractor Pure Air Solutions. I called the order in around 9 am on Thursday, and the technician was on site by 3:30 pm. The problem was a maintenance issue, so there was no charge to Choice, but I was very pleased with the service provided. Great value all around.

CHW representative was very courteous and thorough when I called about my electrical problem. She repeated everything to make sure the information was correct. I immediately received an email follow up. I also received an email the next day to let me know they were continuing to find an electrician.

While the online process for filing a claim and the subsequent email notices were satisfactory, the fact the service provider identified by Choice did not show up was unacceptable. A provider was to show up on February 5th. He stated he had a flat tire and we rescheduled. He did not show up on the 7th at the scheduled time, did not call, nor did he text. This was very unprofessional and has tainted my perception of Choice.

Thank you for recognizing Veterans and seniors. I bought your plan for lifetime locked in rates. It will help us be able to afford our policy even into retirement! I shopped around and other companies wanted a realtor to get it for you. They even said I wouldn’t be able to afford them if a realtor didn’t get it for me. Bless you all.

I am appalled at the way your so called supervisor speak to customers! I had no heat in sub zero temps. Was told they would look for a tech but told me I can get my own and get reimbursed. Bill $1000. Only $151 back!! Unacceptable. Your co is deceptive at best.

This claim was somewhat of a nightmare! Twice, we were assigned techs and neither responded to calls to confirm appointments nor did the tech show up for appointment given. We were given the option to call a tech, we chose Riverside Appliance Service and he came right out and fixed the refrigerator, all within 2 hours total AND he charged us very little labor. We were told our service charge would be waived, however Choice now says it will not and we will only be reimbursed for $116 instead of the full amount paid $162. Awaiting reimbursement.

I have leakage on my garbage disposal and sink faucet dripping. Tech is assigned. Tech diagnosed to replace part. Called CHW after 24 hours to check update on claim. Rep Taya being so rude cuts me off that I shouldn't complain because they've received the diagnosis and still under review and I'd get update when is approved or not but as to how long she couldn't tell me. This is not how customers must be treated because I already paid their $60 calling fee and still my kitchen is flooding because someone is not doing his job. This is a job I could have done it myself following Google but why should I pay for warranty and calling fee without getting the job done? As I write now this job is yet to get status to know if the problem would be fixed. At least somebody must be responsible for the job they're paid to do because it's your job to do your job...

Company came out, assess the problem, took the part off, never to be heard from for 7 days. No AC, no heat for 7 days and no return phone calls from the company. Called Choice to find out what could have been done. We were instructed all we could do was just wait for the original contractor to come back to see what took him so long. Very disappointed in the service from the contractor Air Force AC and Heating and by the way they did take the $45 service fee on the first day before the work was completed. Very disappointed.

Taysha turned it around from 1 star to a 5 star service. I was skeptical buying a home warranty as I hear most friend say it’s not worth it due to a lot of exclusions. I still went ahead as I saw A+ rating with BBB... but hit an exclusion in the first instance/claim and it was denied. However the I filed an appeal and the case manager Taysha really heard me, understood the situation, figured out a solution to turn this around. Wow... Hats off to her and employees like her who care for their customers and make their companies proud. Way to go Taysha and Choice!!

Too angry and disappointed 2 say what I feel. I purchased one of your top policies and twice now have been sold a bill of goods. Would not recommend you to anybody and plan to cancel my policy and look elsewhere.

My experience with the company and the representative was excellent. He was very courteous and knowledge. Very prompt with the phone call. Helped me make a decision that was to my advantage. He even gave a discount for our age and military service. I would recommend this company to my friends.

I was extremely disappointed in my experience with Choice Home Warranty. I submitted a claim they said was covered for a broken pipe connected to my water heater. I was told via email and phone message a plumber would be there in 4 days from 11-3pm. When the plumber did not show up, I called the plumbing company. They had been out of business for a month due to the owner's death. They NEVER told Choice they were coming. The second plumber came out 8 days after claim was filed. Choice then told plumber the claim was not covered although it was exactly what I had originally told Choice the problem was. The plumber told me he talked to 3 people at Choice, he stated they were very rude.

Customer Service was commendable. The agent Anthony was very helpful, knowledgeable about and a true salesperson. This company appears to be the leading company in home warranties. With the backing from the Better Business Bureau and 500 Inc. as well as, Consumer Affairs Accredited, this warranty company projects just what I am looking for in a home warranty company.

I filed a claim for our cooktop first problem. They could not find anyone to come look at it so was given option to find someone myself so I did. They came over, found the problem, estimate to fix 386 dollars. Called choice for authorize repair. Choice call me said they will not repair. "We will give you 326 for a 1500 hundred dollar cooktop" that I take it or leave it. So that being said I cancelled my service with them. They are no help

Inspect/repair dryer - My total experience was extremely positive!! Choice sent me an email within minutes which described the fee, window for the repairman to arrive, the technician's company and phone number. The technician called asking if he could arrive early. He later called asking permission to arrive at 5:30PM. This fellow was very quick and did an excellent job! I highly recommend him.

I submitted a request to have my refrigerator repaired for my water dispenser and ice maker, they are telling me they don't repair these items. I said that what do they repair? They indicated mechanical breakdown. I said that's what is wrong with my appliance. I said, "What good is this warranty for." This is the 1st repair request I have made. I told when I first call for service what was wrong with my appliance, they didn't tell me at the time that it wasn't covered, I have paid for the service tech to come out and look at my appliance which was $60. I paid for two months for the warranty. I DON'T RECOMMEND THIS WARRANTY COMPANY, DON'T USE.

This is the first time using a contractor through Choice Warranty Co. Brian from B & M Electric was very professional, knowledgeable, came quickly and replaced the GFCI Indicators on two plug outlets. The outlets are now working properly. I would definitely use B&M Electrical again.

Plumbers Electrician and Beyond LLC performed an excellent job replacing my garbage disposal and sink strainer. Highly recommended! They came even late already, with the garbage disposal, changed it in few minutes. Then they left to buy sink strainer in nearby Home Depot, came back and done.

Luke did us a great favor on lowering our policy cost. Since I will be retiring within 2 yrs. this will be a great service to have knowing we are going to be under protection for our home. Hopefully all will be fine, but we never know. Thanks Luke!

Very good and fast service. I had two requests for services and very pleased with the services. Since I have a contract I receive too many publicity for Choice Home Warranty. (My contract is good until 2023 so I do not need publicity about the services.) Can you do something about it? Thank you in advance for the follow up you will do.

A few weeks after I bought my house a diverter valve broke behind the shower. This caused water to rush out if I changed from tub to shower, and caused water to pool and eventually leak into downstairs. I called Choice Home Warranty, who quickly stated that they would not fix it although I had a valid policy which clearly covered this issue (they cited a built-in microwave section to argue that it wasn't covered??). I'm not sure if all home warranty companies are like this or if it's just Choice - but go with someone else.

The filing of the claim and the independent contractor showing up to try to fix the problem was great. Since they requested the dishwasher be replaced, Choice has not been helpful at all. I've called multiple times to see where we are at with the claim, and after 3 days, I still haven't received information on my case manager or gotten a call back from anyone. I called a third time and got customer service to give me my case managers number, left a message with her, and still haven't received a phone call 24 hrs later. I'm growing very frustrated with the fact that we are without an appliance and there seems to be no urgency on Choice's part to help resolve the issue due to this being a replacement.

The dryer repairman was friendly and arrived within the time frame. Would use them again if needed. He was very detailed and answered our questions without hesitation. Just a very nice person and will recommend Choice Home Warranty to my friends.

Your account manager was polite and helpful in the end. They explained why they could not fix it (dishwasher). She was understanding and listened to my concerns. Although when I signed up I was told differently. That was a little bother.

First we called in regard of garbage disposal and Loyalty plumbing came and I paid him $45 and said it is electrical issue. Then electrician came and charges me $75 because insurance will not cover it. The same issue, called the insurance again. They send me Loyalty Plumbing again and they said that the supply line is leaking which is covered and the faucet is leaking but not covered. So how come the first doctor with loyalty plumbing didn't see that to start with and making me go thru almost a week without cooking because this is the main kitchen faucet. And now they want $275 to change it and I have to pay for it and everything with this insurance not covered. So why do I need this insurance? Just getting their money every month out of my account and never did a claim in 6 months and then not covered and go thru all of this where I got a certified independent contractor yesterday and he is gonna do all the job parts and labor with one year guarantee for $250 and is gonna be done today.

Air conditioner unit - Showed up on time, did the work efficiently and explained what was wrong. Received communication in a timely fashion. Pricing for the call was reasonable. High marks for all involved. Thank you for a good job. Will recommend this company to others.

It was a very easy policy to purchase. They gave me great discounts. I haven't yet used the service so I cannot comment on that. I went with this company because you can use the service person you want to use (as long as they are licensed and insured). Hopefully it is as good as the other referrals I read indicated they were.

I am not pleased with the sales pitch of this company. I was told that appliance repair or replacement was included with the basic plan. This is not the case in looking over the policy. I am cancelling this policy for this reason.

They locked me in for 3 years with a discount. But they are the worst home warranty company I have ever dealt with. I think most of the reviews on this site must be fake. I know others who also have struggled with them. Getting them on the phone or even submitting a claim online was so difficult. There is one plumber in my town willing to work with them...only ONE!!!! And he said he hates them and their company, Isn't renewing their contract with them because they are so awful. They refuse to cover expenses.

I feel that your renewal process is WAY too aggressive. Entirely too many phone calls, emails. When I did call, I got the BS pitch "I can offer you this deal, but only right now, no call backs." I NEVER do business under that ploy - EVER. I needed to discuss this offer with my wife - our unbreakable policy - and I needed to change forms of payment, but did not have the card I needed with me - Well, that was too bad - now or never. This ploy immediately lost credibility due to an email I got that day which said "We want you back!" and offered the same rate, plus an additional 15% off. Bottom line, I like the warranty, but the sales/renewal process is terrible - 1950's era pressure pitch. I called the next day (today) got a more reasonable person, and renewed.

The tech was very professional and knowledgeable, he analyzed the problem and had the problem fixed in a few minutes. The furnace is working fine and my house is nice and warm. My wife and family are very happy. Spring is near. THANKS. God Bless.

This company makes claims about all the things they covered and when 2 of my major issues arose, (HVAC and water heater) I was told that it was not covered. Very disappointed. Read all your fine print!!

Air conditioner repair - Wonderful experience, excellent service from Edger ** the service tech, very professional and caring gentleman. Choice needs to recommend this guy as much as possible, he was outstanding. I’m a very satisfied customer! Glad to have Choice in my corner always.

The service was cordial and informative. He explained what happened and ways to prevent recurrence of the same problem. The back up was from the washer and as a precaution, the technician went through the main sewer line to clean out the line.

Great service and quick response to my problem. The local company came and quickly diagnosed my problem. Then Choice sent me an email and told me how much it would cover. It was very fair. Thank you. Will recommendation to all.

I will be very fair. I called for service for my hvac. A service came out and said it was electrical and he couldn't do anything. Paid $45. You assigned an electrical contractor who came out and said it was hvac problem, with compressor. And he couldn't do anything. Paid him $45. The hvac person you reassigned to come back, waited for approval to repair based on the findings of both contractors. Then I received a email saying you would not cover it, because it didn't seem like "normal wear and tear, but rather an unusual failure to a system that shouldn't have failed before it's time to normally fail.

I wish for our first claim we could give this company a better review, however, there isn't anything good to put. We called on a Friday, understanding that in 24 hours a plumbing co would be calling us. Come Saturday evening, no call, we called to check status, and they stated they were still working on it, on Sunday evening, no call, Monday no call, mind you we checked in with the company daily, never did they tell us or let us know they were still working on it. Tuesday we called a plumber ourselves, and it was fixed in a hour. We will be reimbursed 45.00 after 45 days. Just very frustrating have to make all the calls when we pay them to help us.

Total plan, received good explanation, senior discount, payment plan. The agent, Keisha, was very kind, accommodating, professional, amicable and patient. I hope to be able to recommend to my friends, and that you don't change the rate on me. Many coverages like to raise their rates often. Thank you very much for this opportunity.

I have called several times when using the website wouldn’t have solved the problem. On 2/2, I called and spoke to a very personable and caring rep. Subsequently because the company that was supposed to come out didn’t show up or call, I needed to call again on 2/4. The first female I spoke to before getting discounted was very pleasant and sincerely tried to help me. The second and last female reps that I spoke to were rude and wouldn’t listen to me because they were just repeating what I had already heard. Thankfully, a company came out on the morning of 2/5. He fixed the problem thoroughly so I will not have to deal with rude reps, again.

Y'all help me out very quickly. Your information was spot on. Greg was very nice and helpful. I can't say much more than he was quick and nice and informed me with all the information that I was looking for. Thank you.

I went with Choice Home Warranty after receiving a flyer from my Credit Union. Isaac, the sales rep, told me I could use my own technicians. I quickly found out this was not entirely true. Our thermostat went out and I called to make a claim. After fighting with them for three days, I had our own technician come out. He fixed it and charged me nothing, the kind of relationship you develop when you use a company for 13 years. Right after he left, Choice called up and authorized the use of my own technician (it did require a call and involvement of Isaac, the guy who sold me the warranty). I told the claims agent, "Thank you for nothing. Over 2 days with no AC in the summer - great service."

Washer repair - Technician came in a timely fashion, quickly diagnosed the problem, filed for parts with Choice, and returned two days late to install the parts. Everything now seems to be working properly. I hope to be able to use him the next time.

Not very happy right now, the part needed is not ordered at the time of this writing, 3 to 5 business days to get the part, 24 hours to schedule to come out, this is not acceptable. Please have someone contact me to discuss this issue.

Half aid house no power. I waited 2 days for someone to come out to assess the problem, but it was worth the wait. Very pleased with the service from Miller Electric. He actually explained how the circuits were wired in my house and what to do to avoid a possible fire.

You came out, were unable to fix problem. Said you had another appointment you had to go to and would come back. You never came back. I called the man who came to the house and the company and no one took my calls. I left messages and did not hear from anyone. In the meantime I have ** all over my bathroom and hallway and could wait no longer. Called someone else and they fixed within 1 hour Cost $405. What the hell do I need you for. I paid you $480 for the contract and you cheated me. Not only did you not fix you never came back or answered my calls. You people are not trustworthy. You are morally bankrupt. You have no morals, no characte no integrity.

I submitted the above claim regarding my water heater. A second claim (that I did not submit) was created on behalf regarding plumbing system in my home. I was then told that this claim trumped the water heater claim and I had to resolve that claim first before the work on my water heater would be approved.

Frankly, one more call from the telemarketing department and I would have gone with another company for coverage. I haven't had to make a claim yet, but your coverage was well rated. But from the minute I pulled up the first web site page, the telephone started ringing. I'd barely say "no thanks" to the first one and another would call. A real turn OFF!

I have been using Choice Home Warranty for several years and they always respond quickly and take care of me. The last time I called to file a claim, a technician arrived within 1 hour and solved the problem. As a Realtor, I have referred Choice HW dozens of times to clients and they are always satisfied.

Heater won't work. The technician came in, diagnosed the problem and fixed it within an hour. He was professional and accurate with great work ethic. I appreciate his quick and reliable repair of my heater. He was awesome!

Took four days before technician could arrive for a dead refrigerator. Took additional five days before repairs were approved. Estimate is currently at least an additional seven days to receive parts and who knows how long after before they can be installed. This is over two weeks for a device that can’t keep food cold for longer than 12 hours and cost me hundreds of dollars to replace. While I can understand most other devices taking this much time, I find this time frame totally inadequate and I should been made the offer to purchase a replacement refrigerator within a day.

Although the company was late getting to my appointment when they arrived they located the problem quickly and repaired it. Took the time to explain everything very pleasant and accommodating. The repair was not a part of my warranty but I didn't know that because I never got a full copy of my policy stating what services are covered. Requested several times but nothing disappointed.

Agent was very knowledgeable and polite. A very good sales person. Explained how the Insurance works in details. Gave us the best price for the best deal. Gave us her name and contact number if we have any further questions.

Sounds like great value for the price. We shall see what we shall see. Great phone experience. Answered all my questions. Everyone should have this service. I'll share with my friends. I'm trying to read the fine print, a little difficult.

Leak and then no water at kitchen sink. Choice said plumber Would be there in about two days. They gave me his phone number when I called and explained. He very nicely came that same day. I highly recommend this man. His plumbing company is wonderful. The name of the company is All-Boro Plumbing, Scott Kreitzer did the work. He was cheerful, efficient.

Shortly after my wife and I purchased a home, the garage door opener failed. I called Choice Home Warranty about the situation, and actually had an appointment set up to fix the issue before I got off of the phone. Due to extreme weather conditions in my area, I agreed with the repair company to move back my appointment. When the people from the repair company arrived at my house, I was very pleased. Angel and Jim from King Garage Doors went above and beyond with respect to their service. They explained to me how the home insurance policy worked, installed an upgraded garage door opener, and even adjusted another garage door opener that I have (for I have a three car garage) without asking or charging a fee. Without hesitation, I will definitely call Angel and Jim at King Garage Doors to come out and work on all of my garage door needs.

I am not satisfied with the way I was treated when it comes to me having a new toilet. The runaround very disappointed. I’ve been a member one here and more now. I never use Choice before. I just started using and I still not treated the way I expected to be. I was not expecting to be Upset from just dealing with your people. If a claim is submitted someone need to take the time to take care of it. Not sweep it under the rug.

Furnace was not heating properly. The gentleman that came to service it... found the problem, ordered the part and fixed it. He also explained to us what we can do to ensure that the furnace is properly maintained. He was very professional and courteous.

It was a great experience like I called at Sunday afternoon and gave my claim for garbage disposal leakage and in next 2 hours I got a call that my claim was given to a company for Monday morning time frame 11am to 3pm. I called them in the morning at 8am to make it by 9am and the guy was here and he did the job very well. Good job CHW.

I had an unbelievably disappointing experience as I was suddenly told that I didn't have coverage for ALL of my property, but only certain things. Customer service tried to explain, but the damage was already done to my trust for this company.

I didn’t know there is a cap on plumbing. I need a supervisor to call me back to discuss this. I couldn’t get through your customer service. Waited for the plumber and nothing was fixed. They charge too much for simple things.

We had a very good experience with CHW and Sun Appliance. The technician called ahead of time to find out the problem (Oven stove). When he got here, it was actually a different problem. He had to order a part and was back in a couple hours to install.

Called CHW for a quote and plan options. Representative was knowledgeable but I was a little upset because of a misunderstanding and it seems like I was being rushed to make a decision. As we started to communicate more, the representative apologize and we got an understanding between each other. I was happy with the representative and how hard he was willing to work to find me the right plan with the right price. The plan he provided me was affordable and the coverage seem to be a very good coverage for the price. I was over all happy with the plan, price, and conversation. I'm hoping that the customer service, process, and the relationship with CHW is a good one.

To anyone considering buying a home warranty, please do not buy Choice Home Warranty. It is a freaking joke! They don't cover anything when it comes to plumbing problems! Example: On December 21, 2019, my water softener had a full on resin blowout which caused damage to the water-heater and water lines through my home. So, I had no water access for four days before X-mas. I called Choice Home Warranty, and they told me the soonest they could get someone to my house would be on December 24th, three days later. So, I would have to go without water for three days in my home. I asked if they would reimburse me if I found different company that could respond, and they said yes I could submit for reimbursement.

I'm sticking with Choice because their rates are low, and even though they don't cover some things that my other company would have, I'm hoping by saving money each year, if I happen to need those Services it will be a wash. If you're considering Choice though, just know that when you come up for renewal they will bombard you with emails and phone calls, starting four months before you are even due. For my most recent renewal, 36 emails and 11 phone calls. I've been told they will take me off the list but only time will tell if that actually happens. When I do have a reason to use them, I'm happy with them.

I just purchased this Warranty for my home, so I have not actually used it. All I can say at this time is that the person I spoke with appeared to be very knowledgeable, polite and helpful. I will update if/when I actually have a need to use this Warranty.

Choice Home Warranty is a scam. They may provide service to the homeowners, but they do not pay the contractors they sent to do the work. Search the internet and you will find thousands of claims by subcontractors that have not been paid.

This was the 2nd time for the same problem, but different company. One guy says I need a gas valve, 2nd guy says I can’t dry 2 towels, 7 pairs of men’s briefs and 7 pair of socks, something I’ve been doing for years.

You sent the same technician that you sent last year. We will not be with you all NO MORE. Your prices are too high and you don't cover enough things. He was rude. If you can not get different technicians that you all pay cheaply then people need to get rid of the Choice Home warranty and find somebody else.

Furnace wasn't heating. Called CHW early Friday afternoon. Someone was scheduled the NEXT day! I waited, my window was 12-3. No call, no show. I called the repairman, no answer and voicemail was full. I texted the man, no reply. Called CHW, they tried contacting the repairman and again no answer. They called another company and they had scheduled for Monday! I called the new company as I needed Heat Now! They couldn't come Saturday, but came out Monday and fixed the issue in 30 minutes!!

All the coverage and discount provided is excellent and worth over a long period of time. The copay is reasonable and service is excellent. Look forward to building a good relationship with Choice Home Warranty customer service. Although it takes time for options to appear on account, it does appear eventually.