Choice Home Warranty Reviews

This was my first claim. The garbage disposal wasn't running. The service company called the same day and made an appointment for the next day. The technician showed up on time. The technician was knowledgeable. He explained the problem to us, replaced the breaker which was the problem, and fixed it for us.

Lost heat in the house. Sent an online problem report to CHW. Next day a technician came who diagnosed the problem, ordered a part, it came next day and was installed right away professionally. The house is nice and warm again. THANK YOU CHOICE HOME WARRANTY for a job well done.

I had problem with my dishwasher with the water coming in and out and he fix it and he was nice to explain the problem to me and made sure I understood what was going on with the dishwasher and what he had to do with it.

I have tried to use CHW three times - each time more disappointed than before. I had in an email from salesperson that CHW would “replace with same make and model or if discontinued would upgrade to newest most comparable like for like unit.” They offered $650 tops for our refrigerator, plus it would take at least 30 days to get payment. This is for a $2000+ unit. I would NEVER EVER recommend this company.

Bought 3 years warranty from a pushy salesman and when we have needed them they cite maximum payout clause that was not in our agreement 4 times we have needed them. Refrigerator failed and they offered $500 when replacement was $3000. Pool equipment failure and they offered $500 when costs were $1000. Air-conditioning failure and they paid $500 for $1700 repairs. THEN they tell us it takes 30 days to get paid so no AC and no Refrigerator for 30 days... Worst company I have ever dealt with.

This is the first year I have bought home warranty. I have coverage for the pool equipment, as well. It's easy to submit a claim online and the technician was dispatched the next day. I'm certainly going to keep using Choice Home Warranty.

I made a claim on 2-14-18 for service of water heater and immediately was denied coverage without any service tech assessing the situation. I then contacted Cindy ** on 12-15-18 who stated to appeal the claim. I then appealed the claim, and then a service company called and service stated that they could not come out until 12-18-18. At that time I stated I was a disable veteran and could not be without hot water for that period time. I then reached out to some veterans who then came in and replaced the water heater.

The microwave cost a little more than what You offered me & I didn't know I had to pay someone to put it in. I must say everyone I talked to was very kind and gave me a chance to dispute it... The technician was very kind also. I will stay with CHW.

A and J Home Service is by far the best repair technician to come to my home. GREAT SERVICE!! The technician was great, his service was great and he was extremely polite. If they were my technician for all repair, I would not be hesitant about who would show up.

I called about the problem with our dryer. I got through to a person and they opened a ticket. A local repair man texted and emailed when he would arrive. He showed when he said he would. The only reason I'm not giving 5 stars is because I believe the amount I have to pay for the technician is too high when I pay month after month to choice.

I have submitted 3 claims on my warranty in 2018. In February I could not get my wifi thermostat to work. In October several outlets in my kitchen stopped working. In both cases, I submitted a claim CHW scheduled an appointment without notice. The appointment came and went and no one showed up. In February I had my HVAC company fix the issue because CHW ended up closing the claim on me without notice. In October, they scheduled 3 different appointments, the first of which was with a company that did not work in my state, and the other two never showed up. CHW then closed my claim without notice. After 4 weeks of missed appointments, I refiled a new claim for the same issue and CHW did the same thing. All the while they auto-debited my card without my permission. With information from a one-time payment.

I was very disappointed with the amount of money I had to pay. I had to pay the company that you all sent out $500. It was as if I didn't have a warranty. I can not afford paying for a warranty and putting out this kind of money, therefore I am canceling this warranty. If I have to pay this kind of money I might as well not have a warranty. My heater without about 4days ago and it was heating good then it wouldn't reach temperature. Never would I have thought that it was going to cost me (with a warranty) this amount of money. Therefore again I am canceling my warranty.

It went well even though my husband cancelled it by mistake and then had to get on and renew again. It went well. I renewed the contract twice due to an email that said that the contract had been cancelled. I did not have communication for that and then I called customer service and they found how it happened and fixed it immediately. Thank you.

I had my pool pump go out couple of days back. I put in a claim and it was attended by a technician very next day and was fixed within 2 days thereby ensuring me peace of mind with freezing nights to come.

My garage door opening switch was not working. He fixed that and now my remote and switch both are working good. I would recommend this service. It was very quick response and I got the appointment immediately. That was very good.

Wonderful experience! Prompt and helpful. Got us up and running in no time. Would recommend to anyone and everyone whom owns their home. I have had three claims since I started my coverage and was happy every time with the outcome. Thank you Choice Home Warranty!!

Oven has electrical problem - shuts down intermittently. Tech suggested that mother board needs replacement. Yet, Choice did not approve repair. This is the second time that I have to pay out of pocket for repairing an appliance that’s under “warranty.” Can’t wait for termination of contract so I can hire a genuine warranty company.

Choice Home Warranty has been a fantastic home maintenance company. We have had to use them several times under our contract and they have been great each time. This repair of Microwave was another great example. Making appt was easy. They were responsive and prompt. The Tech was friendly, VERY knowledgeable and fixed the problem perfectly. I truly could not be happier with this company and the Contractors they have used so far. I could easily confidently recommend them.

I feel they were very helpful during my claim. They had someone out as soon as they could and while the repair guy was still there he said it was not fixable and they had a reasonable offer right away that we accepted.

Agent was very courteous and professional to explain the new policy. He went over the policy and premium. Even though I had some disappointments with the previous repair experience agent ** was able enough to solve it and made me happy. He offered any help in the future by giving his direct extension. I wish him the best.

The service man arrived very quickly after the claim was submitted. He was very knowledgeable and had my furnace up and running in a timely manner. The only thing that took more time than it should have is when the technician called in to Choice Home Warranty and was on hold for 30 minutes. That wasted a lot of time. That is why I entered a 3 for "Customer Service". Otherwise, the experience was pleasant and the outcome exceptional.

The phone just kept ringing when you try to reach a rep to go over sales agreement. I tried three times. Finally I just pushed another number just to talk to someone live and they were able to assist me. I called to renew my account and the rep on the phone was condescending and not very helpful or informative.

One call and a couple of emails and our garage door was fixed. It was a simple fix by the repairman but it made a huge difference to us. He showed us how to get it back on track if it jumped track again. He took the fear of the unknown out of it. The Tech at CHW did a good job. It looked like it would take 48 hours to get someone to us so they offered to let us do it but we didn't know anyone so we demurred. The repairman showed up the next day. He was in the area and finished another job early and wanted to come by and see what our issues were and if it was an easy fix. It was. Thanks.

Very unhappy with 1 Quality of Tampa Bay. He did not solve the problem which was actually located in the electrical box not the washing machine. Morgan AC corrected the problem by replacing the faulty switch via a second visit; however, it meant that we incurred a second co-pay charge of $75.00.

The service call was excellent. I was very disappointed with the decision to spend all that money on pump replacement instead of getting a new dishwasher unit for almost the same cost. Initially, the switch and timer were not working properly and might have to be addressed after the installation of the motor. The delay in waiting for part is bad.

Within 6 hours had an email of who was to call and appointment time for someone to fix door opener. Was very pleased with person who installed new door opener. Warranty does not cover garage doors though. Would definitely recommend home warranty company.

Not nearly enough reimbursement for a new dishwasher. I have to come up with more money just to replace the broken one. I have I've had three service calls come out for this dishwasher which came to a total of 135 which could have been towards a new dishwasher. I've been with you guys for years now and I was expecting a bit more.

Henry ** called me to go over everything. The thing I liked best is he had longevity with the company and he would be my account manager. I had another company for my daughters house currently, and the coverage here is way better and WAY less expensive. He worked out a 3 year plan with BONUS months at less than half the cost of the other company. Then he worked an even better price and service fee for me for 3 houses. I had to pay up front but it was well worth it.

Three, washer, dish dishwasher and plumbing all were prompt and so far good. Waiting to see on washer and dishwasher but ok so far and techs were polite pleasant and prompt. I just renewed my service for another three years.

Let me start out with the only reason I gave them a star was because it’s required to post my review. Choice Home Warranty deserves no stars. Horrible customer service & fraudulent technicians. I canceled my policy because of out of the 3 claims I put in, I was only qualified for one to be fixed under the warranty. So as I was trying to cancel with customer service I was asked why & I said because I was wasting my money. As he was going through my policy history, they now wanted to compensate me half of the claims that weren’t approved. I still said no because it should had been covered when the claim was put in. He also mentioned that the plumber from the second claim came out, said the problem was fixed & billed Choice Home Warranty.

Hvac - Outstanding service. Quick, clean and efficient. Thank you for a job well done. Workers came later in the evening to finish up the task at hand so that the heat could be restored. I thank you very much.

My tenant had a heating problem which was reported mid-November. The local company (AAA Heating) was very slow to service and taking forever to repair the item. It wouldn't be so bad, but they are awful in communicating. I already called Choice Warranty and reported the problem. Yesterday, I received an email from Choice saying that AAA Heating will stop by the property between 3pm - 8pm to repair the heater and I called AAA to follow-up. AAA said, that they are not coming and that they are waiting for the part to arrive. They said they never reported this information to Choice Warranty and did not know why Choice was providing with this erroneous information.

Amy was awesome. The follow up hard sell call was ridiculous. When some says, "I have an appointment I have to get ready for," you don't keep talking. You say, "Thank you have a nice day." If I didn't want to pay for 5 years of coverage up front, I sure as hell wasn't going to buy 3 years 3 either. I had to hang up on him. If not for the rudeness of the second call from someone claiming to be her supervisor, I would have given 5 stars.

We had a great experience. We submitted our claim on Saturday evening, Within an hour of our submission we had an appointment for Monday morning. The tech called before arriving and was on time. He showed care for our home by bringing the necessary items to avoid making a mess during the repair. He was friendly, polite and professional. Our dishwasher was fixed. Thanks for a great experience.

We have a home in Colorado and Richmond and my daughter has a home in Richmond, all covered by CHW. We have had only positive experiences with contractors sent to our home by CHW. The annual rates are very reasonable for the quality of service received. We highly recommend CHW to any homeowner without coverage.

Request for fixing our washing machine by Choice Home Warranty was handled promptly—Tech came in a day and was very polite. Replacement cost was offered was a little inadequate but the decision was made fast. I will recommend Choice Home Warranty.

Garbage disposal - The serviceman was very pleasant and fortunately he was able to repair it without having to change it. He was an hour later than expected but called to let me know he was running late. He was able to answer some questions I had with other plumbing issues.

Heating problems - The repairman checked out the unit and found no issues. Advised me on several things about the unit. I would highly recommend him and I want to thank Choice Home Warranty for the tremendous service I have received since I’ve been a member. I would recommend them to anyone needing a great company to represent them and their appliances. God bless all.

Choice Warranty have outstanding customer service. However, the companies they send out are questionable. They have bad ratings on Google and they look like they have worked on cars all day. They need to review their companies more closely because they represent Choice Warranty.

Sears team member found the problem very quick and ordered the parts. When they come in I will call and get another appointment to fix. The person had the correct tools and knowledge to tackle the dryer. The dryer should be fixed in 7 days after parts come in.

Garbage disposal - The company was very efficient and on time! Great customer service, and the owner of the company called me back because I had to change the original appointment and he was gracious and said could I do it on Monday.

I expected a repair or replacement of a like machine but was offered a cash offer to purchase another machine versus your company cost to repair or replace. The cash offer was a lower end average offer and told it would be a month to receive the check. I would have expected to receive the check within 5 to 10 business days since my machine went out of service 12/14 and waited till 12/16 for service review and paid $60 for a service call and had to then proceed to get a replacement machine.

I had a claim on a washing machine and dishwasher that I opened in May of 2018. A specialist came out and took a look and they charged me the $60 and said they needed to get parts. They scheduled a date to come back so I took the day off work and no one showed up. I called and could not get a hold of an actual person. I was on hold for 45 minutes to an hour each time. In December of 2018 when it was time to renew I got MULTIPLE calls daily to renew but could not get my claim finalized. I finally got someone to schedule a new tech to come fix the issues and a date was scheduled and yet again no one showed up.

It was a great experience. The sales rep was professional and explained my option as well as talking to me about how to make additional savings. Unfortunately, I have to talk to my husband and was unable to take advantage at that time.

Only 7 days have passed and the company that you sent to repair the hot air system have come on two occasions, the first time on 12-07 and the second on 12-16, both times they have charged $ 45, there is no guarantee of a job well done. The hot air in this last occasion only worked 24 hours, and I've been waiting for more than 12 hours to turn it on. I need to guarantee the work, I will not pay again the $ 45 for poorly performed work.

Amazing service. Technician on time and was able to diagnosis and fixed the problem. He was courteous, professional and I appreciate his concern and accuracy. He also provided advice concerning another issue I was having and made my day. Would definitely recommend this service to any homeowner.

Slow water leak at first then it was a major leak. I am not sure if we would have waited for the warranty work if it started as a major leak. The appointment took 3 days to get to us. By then we had to shut the water off. When the Patriot Plumbers came they were amazing and fixed the problem.

Be warned if you ever try to cancel this policy even if they told you you would get any amount back that was not used, that is not true. Per the email below from Sales Rep Barry ** I was told that I could cancel my policy at any time and receive the entire amount back that was unused. I have dealt with other home warranty companies and he assured me none of those issues would apply here. When I canceled my policy, not ONE of these charges were mentioned which totaled $782 in fees, but when I received the amount back it was only $268 for ten months of use after I paid $1050 for three years.

I purchased a home in September of 2018, and had the home inspected and agreed to purchase a home warranty to cover possible issues which might arise. In November of 2018 the hot water went out and called to have repaired or replaced. I paid the required fee of 60.00 which was my portion and what I was told would be my total cost by the sales agent for coverage.

Their coverage is garbage. Their customer service agents are rude especially a guy called Sam. Very unprofessional and rude. Responds they will send technicians that are not qualified to work on your appliances to get no results. Waited for 2 months for our washer to be repaired to find out they expected us to find our own technician to repair with parts that their own guy have ordered! They agreed to send us a check for repairs and parts but reneged on that deal. Our dishwasher is another claim that was handled by their technician. He installed wrong part. So the whole thing is fried now and they are denying the claim because of damages caused by their repair guy. Don’t buy HOME CHOICE WARRANTY. Very unprofessional and don’t cover anything.

The only reason we didn't go 5 stars waited 4 days for the repair. Most positive was most knowledgeable repair person. He knew issue immediately and repaired in the 1 visit. This is worth a great deal to me. I have and will keep recommending your company. I have had others and I will never recommend.

We were making a home purchase and was going with another company. After speaking to the sales rep for Choice Home Warranty, I knew this was the warranty for my family! Purchasing a new home can be overwhelming but, Choice Home Warranty made this portion easy and affordable!

I had very good service, although it took 2 service calls. The first company backed out from repairing. The 2nd visit diagnosis was completely different but the problem has been taken care of for now. I am happy with the service.

This contractor, TechPro was top notch. The gentlemen were courteous, prompt and very thorough. They went above and beyond and gave me excellent advice. I was very happy and would definitely recommend them! They arrived at the exact time promised.

This was a very friendly experience, great price and friendly staff. Covers everything I needed. Being retired on a fixed income, I don’t need something to break down and not have the money to replace the appliance. Now I don’t worry if something breaks down, just make a phone call.

Worst experience with a home warranty. My issue is still not resolved. I have been without hot water for 5 days. The first time ever using my warranty vendor refused the job for non payment by you. Your reps are very unprofessional. In all the calls I made there was only one that was able to give me the number to an actual vendor who came out and determined that I needed an electrician instead of a plumber. I'm still waiting two days later for one to accept the job. The only other option you offer is that I locate a vendor myself and pay them and then be reimbursed. I paid for this so I wouldn't have that headache of having to pay myself. You have breached this contract. I have not received service even as I write this.

I had two properties covered by Choice. My first claim was the AC, tech came out, diagnosed it, Choice say it's not a covered component, OK, I'll pay to fix it. Next claim was on the other property, I found a hole in an AC duct, checked the coverage, definitely covered. Called it in, the tech came out, nice guy but of large stature, he couldn't get into a position to see the hole. He therefore and logically, called it in saying he needed to take some other ducts off to see the problem. I was there listening, that is exactly what he said.

When I called to sign up with Choice the customer service reps were very friendly and willing to make my payments affordable for me. I have other family members who also have Choice and they have been satisfied thus far.

I called in a claim today. My customer service rep was excellent. He answered all my questions. I even renewed our policy for another year. The technicians have all been very professional and always fixed my appliances with ease. Thanks.

I purchased a CHW on year contract in August 2018. In December 2018, the compressor in my heat pump went out. The claim was denied as CHW advised that it was not considered a wear and tear item and was ineligible under their contract. Based on CHW response, any repair could be determined as not eligible and a reason could be made that any covered appliance or system failed due to issues not considered normal wear and tear. This company is a waste and I cancelled the contract at a significant loss of the original cost and must now also pay for the repair already having paid for the service call on the issue. CHW was not only a waste of my money, but also a waste of my time. I would not recommend this company to any of my friends or neighbors nor any of my retired military or AARP members.

He was not very friendly. He told me he would check the air conditioner unit and let me know and he did not tell me anything and he just left. He did tell me there was a problem with the relay switch and that instead of spending more money on it that it would be better to put a new one in.

The electrician was very arrogant and very smart at the mouth. Had to get him to at least test something. Walks in saying I don’t see anything wrong the whole while here. He was very combative and started to raise his voice. He was very intimidating to me as a woman. I asked him to leave and threatened to call the police when I told him I wanted him to leave. He wouldn’t leave out until I called my son. He terrified me!! I felt threatened when he started yelling give me my $45. His customer service skills was awful!! My comments are for only the electrician not Choice Warranty. Excellent customer service (Choice Warranty). Below is for the disatified electrician not Choice Warranty

Excellent response. Two new fans to replace ticking fans. The response was timely. The repairman was neat and efficient and polite. He did a good job. I am happy with the job. Everything fine. What more can you ask for?

We were experiencing problems with the electrical system (fuse box). Originally the appointment was set up for Friday morning but George from Central Power called Thursday afternoon and came over to fix the problem. He was able to locate the problem quickly and resolve it. He was able to help with my questions. Very good response to the situation from the call center also.

Had a main drain plug which caused kitchen and bath to be under water on 12/12. Had son come over to help me get water cleared out. Called Choice but by the time I had a tech call they couldn't get him out till 8:00 am 12/13. He was on time and knew exactly where the problem would be. Got it unplugged and tested it for draining for some time to make sure it was fixed. Two men and they were both very nice. Mr. Clean Drain.

I reported a claim for my furnace not working at 6:30 in the morning. It took 6 plus hours for a technician to contact me and he said he could come out the NEXT DAY. I told him that was unacceptable. He then said he would come out by 4pm. When he got there he said a part had to be replaced and he would see if he could locate it and get authorization to fix it. He called me after he left to say the part was not available and would have to be ordered. It could take 5 - 10 DAYS TO GET IT. Totally unacceptable. When I suggested replacement (suggested part would not have fixed the problem) he balked at that. I have a son recovering from surgery and going without heat in December is not an option. I ended up replacing my furnace at my own expenses and want to be reimbursed up to the amount allowed for my furnace. This is the worst experience I have encountered and I am finished with Choice Home Warranty.

Fraud. Their check bounced. Danger. Read Yelp reviews. They charged my credit card after I canceled. They said they will issue a check in a few weeks. The check came and I canceled the credit card claim. This week the bank said the check bounced.

Plumber showed up timely next day, was efficient and removed fixed the problem. Toilets weren’t flushing and drains were backing up into house. Only thing that could have been better is if provided same day emergency service. We had to leave the house to use toilet facilities until next day. Was concerned how this would work and am very pleased with our 1st experience.

I signed up one year ago but did not have to use it. Was somewhat skeptical. I'm very satisfied with this warranty plan. Did recommend to family and friends. Had to reschedule the appointment but no problem. Technicians very friendly.

Charlie ** worked with me to set up an appliance insurance plan a month and a half ago to get insurance on all of my appliances that were roughly 5 years of age. Initially I was very happy as I got 6 years of INCREASED coverage for a good price (so I thought). From what I could read online on their webpage and what Charlie had mentioned in our conversations, I was made to believe I had a personalized account manager and appliance insurance company that would take care of all of my needs. After 32 days in the program, my washing machine started to leak... Still worked but had a small leak. I was upset at first but realized this would fall under the program... I filed a claim with Charlie ** and he again seemed to be trustworthy as he made no mention of any issues with the claim. A serviceman was scheduled and my policy fee of $60 for the service call was paid in addition to the nearly $2,000 for 6 years of coverage.

I contacted CHW on Thursday December 8th that my washer and dryer were not working. Within two hours they had a company that was going to pick up the work. December 9th the company came out, assessed the problem and ordered the parts. On Friday December 14th, both were fixed and working just fine. I think CHW did a fantastic job from start to finish getting my appliances back up and running. I’m very glad I have CHW. They are fantastic.

Purchased their total plan. After 36 days, a minor clog in the DW resulted in a man coming out to take an additional $75 and tell me what I already knew by the error code: it was clogged. Choice denied the claim, stating it was not cover under their total plan, and attempted to say it was preexisting. Clogs are the most minor repair out there, yet they fight EVERY claim they can. Now we sit in the BBB/ConsumerAffairs complaint line for months, which is what Choice wants. They are willing a pay a part of it, IF I say it is a non-covered claimed and they can reduce the damage to their reputation. I will not, they need to follow their contract, yet they will attempt to fight everything as neighbors told me. Don't give up, fight them, then get rid of them. Post for years to follow, so as to protect other consumers.

This has been a very poor experience. This is why I do not and will not refer you to any of my friends. Very poor service!! You guys don’t keep your word. My wife has been doing dishes out of the bathroom for over a week. Vendors talk very poorly of you guys. Seems to me y’all are not respected!!! I know I don’t!!

Great service for furnace check. Tech told us “Everything fine with Furnance." No problem detected by tech. He came within time given to us. Was very courteous, kind and seem hard working guy. He said “Vents are fine in the house".

First the tech was excellent. However, it's a shame that you cannot fix a leaking toilet that leaks now & then. Especially since you TRIED to fix the same toilet UNSUCCESSFULLY about a year ago. I could go on & on. I've been a customer of yours a long time & your inability to help at "crunch time" is sad.

Choice got us a great tech, who was able to get out heater working reliably. Our furnaces range would randomly go off and the heater would not work for 2-3 days in a row then work fine. Turns out our pressure switch was acting up. Great work. Can't recommend enough!

The plumber was very professional and ensured we were happy with the fix. He was on time and called when he was on his way which I appreciated since the resident is a rental home and we don't live there.

The tech. were very helpful and courteous. He answered the questions with good understanding, so I could understand what is taking place. Taking time out to explain about what is the problem taking place if any. If, I had questions about the heating, he did not mind explaining, so I would understand. "JOB WELL DONE!"

Unfortunately I signed a multiyear contract with Choice Home Warranty for multiple properties. I have had nothing but issues getting coverage, including non-covered items, only providing a small amount of reimbursement for older appliances that cannot be repaired, contractors that refuse to work with Choice, and even not backing up reimbursement rates that they quoted me over the phone. Recently I had two ceiling fans that needed replaced. Choice sent two contractors out that could not do the job and the 3rd refused to work with Choice and I had to go through a self reimbursement process to get the job done. Once I received the reimbursement amount I was shocked. The amount wasn't even a third of what I had to spend. I have made numerous claims on different properties and have not been happy with any of the results. You can make your own decision but I will never think about putting any of my properties under Choice in the future.

Your employee explained everything in an manner that I was able to understand. He answered every question providing me with a good understanding of what I was purchasing. The product you sell appears to be a good value. I will recommend your service to others.

Buyer beware. It took them 3 weeks to send someone competent to fix our dishwasher and they will find any technicality to not cover you, they have done it 3 times to items they "cover". I've been customer for years but will be canceling ASAP.

Furnace shorted out. Choice Home Warranty, was prompt and supportive in resolving my HVAC problem. E-mailed on Sunday and they had a tech out to our house on Monday that repaired the problem. Excellent service. This is our first home that we've used CHW, so far I can't say enough good things about them.

Pool repair - Hold time was almost 46 min which not good service, it's very time consuming to wait and your service guys put you on hold. Company need work on quick response time for each call. This thing happen before too. My experience with service guy is not good at all, and never recommend to anybody if it's not improve.

I was called by my tenant that the garage door operating system had come apart. There were parts hanging down on the floor and useless. It was fixed the same day. :-) I am pleased the way this problem was handled and it didn't cost me a lot of money.

My furnace is out and they want to go cheaper. I have a medical disorder and children. The representative did not care, told me it would be 5 days. Asked if it could be expedited, told me no. I am very dissatisfied, will never refer and trying to seek legal help as well as better bureau... cold no heat till maybe next weekend.

We discovered we had a heating issue on Sunday. Of course - a weekend and one of the coldest days of the year (ice and snow). I made a claim on Monday morning and after ironing out a few kinks - the computer had scheduled a technician that I had previously been dissatisfied with - a technician was assigned. He set up an appointment on Wednesday between 3 and 8P. He arrived at 7P. He was thorough and courteous. He explained everything he was doing and we were so pleased we decided to start using his company for our routine maintenance. This is our third time using the warranty (3 different issues over 2 years) and we have been pleased 100% with the warranty company customer service and with two out of three of the technicians we have had sent out. I highly recommend Choice Home Warranty!!!

Issues with garage opener... Wesson's Garage Repair came and solved the problem immediately and fixed the issue in a prompt and professional manner. I recommend using Wesson's for any future garage related repairs.

The garage door would not operate up and down. A repairman came on time, evaluated the problem. He replaced the needed parts and was on his way. The whole experienced lasted about three hours. The repairman was very courteous and cleaned up after himself. Very satisfied with CHW and Prompt Overhead Door.

My hot water was not getting hot. Final touch was sent, he was precise, timely, mannerable, and most of all knowledgeable and took care of the problem quickly and I had hot water by the time I got off my 12 hour shift.

Very helpful customer service technician. I am very hopeful that the policy is everything it is advertised to be and that I don’t get caught in fine print traps. My policy does not start for 30 days so I am unable to grade higher on coverage and value at this time.

Submitted a claim with CHW when my garage door opener began acting up. The claim was processed in a timely manner by CHW, an appointment scheduled for repair/replacement, and the issue resolved the day the service scheduled. The garage door opener was probably 40 years old and after consultation with CHW the repair facility replaced the opener with a new opener. Very happy with the result.

Washer wasn't draining. The repairman was very prompt and knowledgeable. He was polite and didn't take to fix the problem. He had the part he needed with him, I didn't need to wait for the part to be ordered and have him return with the part.

Water Heater Repair - The repairman was supposed to be here on Thursday between 11:00 a.m. & 3 p.m. He did call; however, he needs time management skills as at a little after 3:00 p.m. he called and asked to reschedule. Told me he would be here at 9:30 a.m., didn't show, didn't call. I finally called him, and he had all kinds of excuses. The work he did was good and he got it fixed but it was not until Friday around 4:00 p.m. Nobody should have to wait that long for someone to be at home to get maintenance work completed whether you are working or not working, time is valuable to everyone.

Matt was great to deal with on the phone and would definitely recommend it to friends and family. I also like the fact that you guys use local repair companies. Please let me know if I can send over a list of repair companies so that they are pre-approved to do any and all repairs that I might incur.

My request for a plumber was assigned within 2 hours and the home visit was scheduled for the next day. Two very pleasant and knowledgeable men were out and completed the work for me. They found another plumbing problem from the previous owner that, unfortunately, was not covered.

My dryer stopped heating up and wouldn't dry the clothes. I called Choice and my claimed was handled quickly and hassle-free. The assigned tech actually able to get my dryer fixed 2 days sooner than the original appointment. Great Job!

Kitchen Sink drains slowly - I submitted my claim online at about 5 PM on Monday 10 Dec 2018. Choice Home had an appointment for me in about an hour for Tuesday. I was totally surprised how fast they worked. The company the selected did a great job and had my sink flowing quickly. The only negative, and it is a little one because the technician kept me up to date, was that they were a little late getting here. I would recommend both Choice Home and 88 Drain to my friends and family.

What impressed me, beside a great price, is the amount of time it takes to actually talk to a person when calling. I’ve never had to hold longer than like a minute. Seriously. After placing an order, a repair person called to schedule an appointment within an hour and showed up the very next day as promised. I just renewed...

I purchased the plan and did not receive the email of confirmation, policy number as promised. I called, another agent sent me an email, the service call was incorrect. I called back and was passed to a resolution manager. He said he would send the email, 45.00 service call, locked in on prices will never go up and a copy of the policy. I have not received it.

The Tech that came out was very professional and responsive, explained everything to me so I would understand what was going on... the office that set up the service was also very nice to work with. The first company that we were set up with was rude so I asked Choice to change companies... great service.

I understand when technicians/ contractors for Choice get busy, but they need to call the customer and inform them of any delay or reappointment time so the customer is not sitting and waiting--as I did for two days/ over eight hours. The contractor to fix the garage door opener finally came, and I just happened to be at home. It's called a cell phone--need to be used. Just good business and plain courtesy. Choice was great, though--tried to find a new tech to do the job.

Let me began by saying, I thought I was pretty good about reading reviews on companies, however, it's amazing the bad reviews are not noticed until you are already under contract. I submitted my request Dec 8th-2018 for heater issues. Technician came out same day, great... called at 2:30 pm, said he arrive at 3-3:30 pm great, didn't arrive until 5 pm, no phone call. Hit reset button, never doing a thorough check of our furnace, not checking electrical box, wires nothing. All these technicians want to do is collect $60.

My son needs HELP! He bought a home earlier this year and with it he also purchased a home warranty, through a company named "Choice Home Warranty ". On Oct 22nd he called Choice Home Warranty to report his HEAT not working. There has been 3 different repair companies out YET as of tonight (51 NIGHTS) l still have NO HEAT! He has made multiple phone calls. Anybody care to GUESS how many of those NIGHTS it's been BELOW FREEZING!!! His kids and wife are sick due to NO HEAT. He has tried to handle this himself BUT I've enough. I have told him to call his local TV station WRCB. And I will hire a lawyer. (Used all his money to buy the house).

Discount drain co. looked at the situation, said they did not do this required work! Uptown pool service found an air leak & repaired it, also determined that there is a blockage in the water line and would require air blast service which they do not do! My problem still exists...

Drain was not working correctly and I called it in. Choice found a plumber that day (Sunday) who took the job. They arrived the next morning by 830 and took care of it. It turned out to be a big deal and required professional attention.

Had a leaky tub repaired by Choice Warranty vendor plumber. Plumber assessed job. Said $650 for labor and client must provide faucet, etc. Choice and plumbing service said labor covered not parts, however they only paid $200 of $650 labor charge and have been playing games ever since including so called dedicated manager Centrelle who does not return calls, useless and liar!!! Avoid this company. You'll do better vendors yourself.

My wife took out a contract with Choice 18 Months ago. They have denied every claim except a small problem with a tap. They either claim it's 'a bad installation' or some other reason why a problem is not covered. Avoid at all costs.

Nice pleasant experience. I was searching for a new plan and they called me. They made it so easy to sign up. No hassle no fuss. So far so good. I signed up for the 3 year plan and got 6 more months free.

Such scammers. STAY AWAY. Tried to put in claim twice. Both times it was denied because it's not covered although when the salesman sold me this service I specifically asked if my heating/cooling units are covered. Even gave him the model/make numbers. It took forever for them to make a decision to deny the claim. I left a message for the claims manager. She responded to me 4 days letter. Read the fine print before purchasing any of it.

Excellent service, will reuse in the future for sure, as requested, the tech shows up on time though the weather was crappy. Not only Brandt ** was very talented person with a lot of experience but he was also very helpful.

One cold evening at about 10pm I realized my water heater had stopped working. I called Choice Home Warranty around 11pm that evening and within 12 hours I had a repairman at my house assessing and repairing the issue! Being a family of 6 with 4 children in the house it’s crucial to have hot water so thank you so much for your timely response and quick repair to our water heating system! Best decision I’ve made and couldn’t be happier with my Choice Home Warranty Plan!

Updated 12/14/2018 : This is in response to CHW saying they resolved my claim. Here is the situation - water heater burned up around thermostat, filed claim, service person came out and inspected damage. He stated he had to get approval for repair but noted unit was beyond repair and would need replacement. He also stated CHW does not replace appliances, that same day claim was denied due to exclusions. CHW offered $100 for me to repair water heater, the quote given me by the service person was $1200.

My family member told me about your warranty services so I went online and did my order online for your home warranty. Everything went great. It was easy to get signed up and set up my account online. I look forward to working with your company.

Choice Home Warranty is very good. They had someone to my home the very day after I called. The repairman found the problem but has to wait for authorization for how much he can spend on the necessary parts. Unfortunately that was Friday so we need to wait till Monday for the work to be completed, it is okay though as we live in a warm climate and normally just use our fireplace to heat our home.

I could fill this space with the terrible service they provide. They are a fraud. They lie. While they say they will replace an appliance etc., they do not. They try to buy you out at absurd price. They are so bad. I got American Home Shield a year ago. I tried using them a week ago and they screwed up twice. I am finally going to cancel even though I will get a pittance returned on my 5 year contract. Beware, they are absolutely terrible.

An easy experience. The home warranty came with the purchase of our home. One call, the service person scheduled, and the dryer will be repaired. Everyone has been professional and knowledgeable. An easy experience. The home warranty came with the purchase of our home. One call, the service person scheduled, and the dryer will be repaired. Everyone has been professional and knowledgeable.

Awesome customer service, easy to get started and pricing is affordable. Now I don't have to worry if something breaks down. Boy this was a load off my mind and I especially like the fact that coverage is available after 30 days, and all I pay is my deductible. and they pay the rest. Thanks.

I was very pleased with Kelly and her professionalism, knowledge, and patience in helping me choose the right program for my home needs. She was exceptional and definitely exceeded my expectations. I will definitely recommend Choice Home Warranty to my friends.

I was attended very well, quick and right to the point. I got a pretty experienced representative and while I called to do some questioning I ended up purchasing coverage for two new properties. That makes it a total of seven properties protected by Choice. A satisfied customer.

I really don’t think I’m going to renew with you. The quality of people you sign up to do repairs are a joke. Very unprofessional. My heater is out and I filed a claim. The heating and air company Allen B services made an appointment to come and he showed up 1 1/2 hours late and told me he was sorry he took ant job. Well I had an appointment and he messed that up. He was supposed to be here this morning at 8:30. He never showed and won’t answer his phone. We’ve been freezing at night especially. I’m would not recommend your services to anyone.

Plumbing and electrical - DDB showed up when they promised, evaluates and after the OK was given was here the next day and was able to resolve both issues. It would have been nice for them to take care of the problem without having to come back but had to evaluate first.

I had two issues in the same day, a plumbing issue and an appliance issue. Vern at Master Plumbers was awesome. Repair was a success. Vlad from Super Appliance Repair is amazing. He's come to resolve others issues in the past with great success. I highly recommend Choice Home Warranty. They have always taken care of all my issues. I give them a 10 out of 10 rating. Thank You Choice Home Warranty!!

Within two hours of me reporting my problem, I had an appointment set for the next week. Then the plumbing company called and said they would try to fit me in that day. They did! They made a design repair to my sink drain to make it less likely it would back up. Outstanding service!

Never got an email confirmation about the warranty purchase... Used to carry this company warranty, was happy. Hope to be satisfied with my house’s needs... Representative was impatient and pushy - I even told him that.

I hold the 'ultimate' plan and submitted a claim for a garage door opener that would not close the garage door. The claim was quickly picked up by a local garage door repair vendor. When I called the garage door vendor, they even accommodated a faster appointment time. It turned out the opener was beyond repair, they validated with Choice Home Warranty that the replacement was covered. Then they replaced it.

First I was informed that there was no available service technicians in my area. Then I was offered the ability to find my own and get reimbursed. After I had called a service technician, I attempted to get in contact with CHW, after 40 minutes on hold I was told to have the technician call before they would give authorization. Technicians won't hold for 40 minutes waiting for authorization. Hence the total lack of communications, I was told that there was a high demand for authorizations, so hire some more CSRs.

I have been with American Home Shield since 2005 and although they charge more than you, they have fixed everything in my house. No matter what. Your list of what you won't fix is bigger than my AHS policy. Cancel my account... and return my money.

Great service on this plumbing request this time. The technician did really great job! Arrived on time, repaired items requested, replaced the parts that did not work. I would recommend this to anyone who has rental properties. It was easy to submit the claim and schedule the appointment.

Service was good but I was disappointed that the replacement of 2 items would not be done due to their continued operation and that they had not failed. Learned a lesson, failure is a must have for a service call.

My issue is more with the local contractor of choice. They don't give updates, they don't follow up. I have to call them. Parts were received last Tuesday but they did not call me for scheduling. I had to call them today - Friday - just to see what their plans are. They said they need one more part, but not coming from Choice Home Warranty. And they didn't do this during the 10 days they were waiting for the main parts sent by Choice? Still no commitment on their part on when to come back.

I purchased my home about 3 years ago and figured since I put most of my cash down that just in case something went wrong I would cover myself with Choice Home Warranty. It seemed like a good deal for covering myself for nearly 4 years. I'm about 2 months removed from my policy ending when my AC isn't cooling anymore. I call Choice up and they send a HVAC tech out and I pay the $45 for them to tell me my Freon is low. That's all they do that day and before they can refill it they have to a pressure test to make sure there isn't a line leak. That's all well and good until I find out pressure tests aren't covered by the warranty.

Replacement of my washing machine - Are spoke with a representative manager yesterday and we came to an agreement did I think was fair for both of us. I asked if she would send me an email confirming our agreement and have not heard from her yet. Upon receipt of that email I will be happy to review my relationship with you at this point stands in good standing.

Don ** was on time and did a good job getting the heating element working. My only question can the time be shortened from the call to request service to the actual repair be cut down. We called on Saturday, Dec. 1 but the service was done on Wednesday, Dec, 5.

The buttons on the microwave didn’t work... So they summited a claim. It wasn’t worth fixing it. So they decided to pay me what it was worth. That way I can get a new microwave. The process was simple and easy. I’m just waiting 30 days to get the check. Now to look into new microwaves.

Had D&M Door out to repair faulty garage door opener, thought it was fixed. However when I got home later that evening, it still didn't work. Not really disappointed in the contractor; he was on time and professional, these things happen and the repair will require more troubleshooting. However he's not available again until Tuesday 12/11, so we need another contractor lined up ASAP! When I called CHW last night at 7:45 EST, I received a recording saying closed, and hours were 9 AM-8 PM EST, so why wasn't I able to talk to someone?! It would have really been nice to actually be able to talk to someone about this last night, to get started on lining up another contractor. I will call back 9 AM EST today.

It has been great having a relationship with Choice. They have been responsive every time I have called. ONCE there was a problem and they fixed it immediately. I'd recommend Choice to everyone. They were very helpful when some of my appliances broke. They were there to either fix them or help us pay for them.

CHW Technician: fair air heating cooling and appliances. Technician was very courteous, respectful, knowledgeable and attentive. He was very efficient in troubleshooting the problem. He isolated the issue and resolved the situation in a very timely manner. I would definitely recommend this service provider and technician again. Great Service!!

No follow up! The would approve my ceiling fans. Did a review, never called me. I had to call you to find out declined. Also you should have a line for your contractors, they have to wait to get approval and it takes as long as our wait to request service!

At midnight realized the heat was not coming on in the cold Florida night. Sent a midnight message to Choice Home. In the morning received e-mail that the technician will come after FOUR days!! HVAC should be attended in 24 hours. With mother aged 91 years in home, this was a TOTAL DISAPPOINTMENT. Just thirty days ago, the same problem was resolved in one day.

We had a routine winter service "tuneup" or inspection on our two furnaces 11/27. We were told that our primary unit needed a new heat exchange and had to be shut off to stop carbon monoxide from coming into the house. At that point we began relying on a smaller upstairs unit and have had limited ability or desire to use the main floor since then. Within the hour, I immediately notified CHOICE of a claim since we got a home warranty through them when we purchased the home 6 months ago.

Garage Door Opener - Came on time and had to replace opener. Knew what he was doing, checked everything out and could not repair therefore called in to warranty service and they said to replace whole thing. Now it works great. We are both very pleased with this warranty service we purchased.

Al came to the house and looked over everything and we decided together that the thermostats were not in sync with each other and decided we would watch them and see what is going on. I will call back if further problems with the system persists.

I requested for my FREE service call, but when meeting with technician, he said there is NO way without paying for service call and said if I don't pay, he will shot down the pilot of water heater (He found out the problem without hot water is pilot is off), so I am forced to pay him $45. I wonder Choice's Free service call can be accepted by your own contractors and Choice did communicate with the contractors.

I called CHW on Tuesday at 12/4/18 to report a toilet which was not working in my home. I received a call back that day that a repairman was scheduled to be at my home the next day between 7 am to 11 am. The plumber, Michael ** arrived at the guard gate at 9 am, greeted me at my door, introduced himself and went right into the bathroom to begin his work. He did an excellent job, arrived on time, was courteous, replaced several parts and the toilet now works better than ever.

The representative was too pushy, I almost decline choosing them as a warranty provider. I signed up for only one year to see if they actually follow through with their commitments regarding the covered service items. There was limited information concerning what is not actually covered regarding each of the items listed on their website. When the representative was asked for additional information all he did was list the items being covered but fail to provide any information of what is not covered.

I report my hot water was not working on Sunday, Dec 2. Tech came on Tuesday but I still have no hot water. Tech has been waiting for Choice to call him back but as of today is still waiting for callback. I have had no hot water since Saturday.

I spoke to Greg this morning about a home warranty. I did decide to add your company to protect my home with your warranty largely with the information I got from Greg. Hopefully, this is a decision I will be happy with.

My Microwave was broke and you got a technician right away. The technician send you the report right away and you email me and gave me a payout option right away on the same day. Everything happened in a two day period. You guys rock!

The Customer service Representative was very friendly and courteous. They listened to my concern and scheduled my services according to my needs. The repair technician that came out to my home was very professional. He accessed the problem, made a precise diagnosis and provided me with the correct information.

I’d give the warranty company a 5. Put in a claim (AC not cooling) and got an email back with an appointment for next day. Amazing response. Only thing is company that came out wasn’t very professional. I’d give them 2 maybe 3 stars. Had two people come out. One watched and was on the phone most of the time while the other worked and they made a few comments about my dog being tied up which was unfair remarks as I tied them up because we had the company coming out. He stated he was on a short leash and was going to call humane society because dog was neglected and nobody loves him. Sorry my dogs are well taken care of. Thank you very much. And I Have it all on camera which is very sad to hear from a company who I thought should be respectful and professional. Otherwise they fixed the problem. But I won’t knock the review because of one bad company. Hoping if I ever have another issue it will go way better.