Choice Home Warranty Reviews

Tech showed up on time proceeded to diagnose problem (leak in bathroom), and replaced water line. Tech was professional and explained everything he did. Very pleased, he also showed me the old parts and explained what the service call would have cost without the Choice Home Warranty.

I would just like to say that I've always had very good experiences with CHW. I call them. They send a technician. He evaluates the problem. They call it in to CHW to get approval and they fix it. Normally within 2 days. I've never encountered any problems with their service.

Just got this warranty. Had not even received my policy number or anything yet. When I called in for a claim on my new house about a leak by the ac unit, a Plumber was sent out. The Plumber stated that it was not a pipe leak and referred an ac technician but said that because it was the same incident that we would only be charged one time and not by both technicians. I then got a call from the ac guy saying he was available and that it was the same claim so we would not be double charged...we double charged despite being told by two different people that we would not be.

The service customer employee was very helpful and courteous. My only problem is that I was on hold for 24 minutes and since my technician had to be present to obtain reimbursement authorization, it was a waste of his time. Thank you.

We had them for 5 months and we made 6 claims, in which we had to take the day off from work to wait for the technicians. The technicians never showed up all 6 times, when we called to tell Choice they apologized and had to wait till the next day (so another day off of work). Out of the 6 issues only 1 got fixed!!! Horrible Horrible experience.

They were outstanding, thanks to you all, that is the right company to sent to me in the future, they were pleasant, joyful and very nice. I am in the military, and customer service is very important to me, again, thank you.

I made an online inquiry since a potential real estate purchase had this 5-year warranty as part of their sale. When asked of his experience with your service, he stated he did a lot of research before committing and was glad he did. Since first registering, he has replaced a microwave oven, and has had a service call charge on his A/C unit greatly reduced. He recommended that even if I did not purchase his home, to purchase this warranty since it could potentially pay for itself over time.

Our double-door, bottom freezer suddenly stopped working and we called Choice Warranty immediately. We were pleased with the response time as a knowledgeable technician, Sean, was at our home the next day. He diagnosed the problem and indicated that he should be able to acquire and install a new main circuit board within a day or two. However, we heard nothing more from him or his company and our calls were not answered or returned for two days. We again contacted Choice Warranty and were told they had contacted him and that he was having trouble getting a new board. Next we received an email advising us that the case had been completed and had been turned over to Sears Technical Support for solution. NOT A GOOD OUTCOME, AS WE STILL HAVE NO REFRIGERATOR AND HAVE MUCH FOOD SPOILAGE. We are not happy with this service.

I am very happy the way my problem was taken care of. I called and they had someone here the next day. They took care of my problem (furnace/AC unit). Very happy. The company they sent was very nice and friendly. They figured out the problem right away and took care of it. Thank you.

Signed up for two properties - only saw one contract. Thought I was supposed to send proof of current coverage but didn’t see instructions. Need confirmation of when I can file if necessary - Need confirmation that with my current ahs coverage that your coverage goes into effect immediately.

We bought a house a few months ago and heard that a home warranty is great to have. I called around and got some quotes and CHW had a nice veterans plan. Well, we had an issue with one of our toilets. A person came out and told us that the guts needed to be replaced and he had to order the parts. I paid him the $45 and he left. I never heard from him again. I called CHW and they sent someone else out and he did something in the toilet and then a few days later it had the problem again and it’s still having the problem.

My AC unit needed repair and the technician, Santos, came out, made the repair and after he was gone my condensing unit outside would not turn on. He was so quick to leave, even after I asked to have the freon checked, which he said he couldn't do. The next day his company sent out an independent contractor that didn't work for the company, David. He wanted to re-wire my condensing unit and after several questions he admitted he had no idea how to make the repair or even what the problem was. I overheard him talking to someone else to figure out the issue. I asked for another technician and then Santos showed up again.

The company attracts you with lower prices, but the coverage and services is almost not covering anything. Moreover they try to find way to exclude the claims, even if it's for covered items and lower cost repairs like $100. I had two service requests in last 10 months and both of them I have to repair myself, even when both repairs were under coverage. One was heating system issue during winter days; of course you cannot wait with young kids home. They also play delay tactics of not responding to your claim for weeks; and even after several follow up they doesn't solve or give you answer in reasonable time. Most recent claim, they took 4 weeks to determine if this is covered or not.

The rep I spoke with was Greg. He was very nice and amicable and provided a good plan. He told me to not write down anything as I would be getting all the info in an email within 5 minutes and took my first payment. Upon receipt of the contract I noticed there was nothing about the free first month. I called Customer Service and was informed that it did not apply to monthly paying customers. I feel that Greg should have indicated this during our conversation which makes me concerned that I will not receive the promised services, etc. I believe that full disclosure should be of maximum importance when establishing a new business relationship. So unfortunately, we are not starting on the right path. Please make sure that when training CSR's the importance of going over every important detail of the contract with the client. Thank you.

I researched and spoke to numerous Home Warranty Companies. After speaking with Vincent I believe that I received the best pricing and best customer service experience from Choice Home Warranty. I look forward to the future customer service excellence experience I will receive at Choice Home Warranty. Thank you.

Talking to (salesperson) was a pleasure. He spoke in a very professional manner, gave me time to answer any and all questions I asked, and MOST IMPORTANTLY, was civil in his demeanor. CONGRATULATIONS!! I AM NOW PART OF THE "FAMILY".

Was very disappointed with the Rep on the phone. I agreed to a product and the was pitched a longer term and when I said no the Rep would not stop trying to sell me the long term. I finally told him I did not want any product from this company and a couple of minutes later got an email stating I have a policy. Will be calling to cancel when the call volume is not as large. Very upset that money is taken when I said I did not want the home warranty.

We purchased this warranty about 3 months ago. Last payment was to come out this week. However my bank contacted me to inform me my card was suspended because of suspicious actions. It seems Choice Home Warranty tried to take $1000 from my account earlier this week. It was denied by the bank. Since then they have attempted to take the last payment of $264 each day since then. Also denied. I’ve called 5 times and after an hour of waiting to speak to someone I had to hang up 'cause I have things to do. Absolutely unbelievable!

I settled for them paying for the 2 ceiling fans, but still not happy with having to pay to have one of them installed. I was on hold for 3 hours before I hung up and called another number and was on hold 2 previous attempts the previous day for 30 minutes each time before hanging up. The electrician also was on hold for 1 hour before someone answered. I’ve had to dispute both times I have used them.

Imagine my surprise when it took 9 days to assign a Plumber to take care of my problem. Jun23 to Jul2, that's right 9 days without a dishwasher and a stopped up sink. Confusion and frustration plus I'm "not a happy subscriber". My complaint is not with the plumbing company, they were the best, I could not be more satisfied. Problem is customer service. You see it now it is up to you do something about it.

I was on hold one night for 1 hr 36 min and then I hung up. The next day finally got a hold of a live person and she was checking up on my issue, then the call went back to the recording. Called back and this happened 5 times same thing. They were trying to get an answer and it would always go back to recording. Finally at 7:30 CST I ended up with a gentleman that I explained my issue once again and he kept telling me it was standard procedure. We had a thermostat problem. The tech did his job but CHW said it did not go through. Tech held on the phone for 20 min trying to get authorization.

The toilet needed a total rebuild or replacement. It was leaking water and was getting difficult to clean because of its age. It was decided the best way to go was to replace the unit. It was a decision worked out by the plumber, Choice, and myself. I am very happy with the results.

DO NOT WASTE YOUR MONEY ON A CHOICE HOME WARRANTY!!! I had used American Home Shield (AHS) for over 10 years & thought the grass might be greener with another warranty company. The Choice salesperson convinced me that Choice would cover everything that AHS covered and more. He also talked me into 3 1/2 year contracts for 3 properties that I own at a pretty good discount, but assured me that I could terminate with a prorated refund at any time. When I received the written warranties from Choice an example of what you will find is: Water Heater coverage all components and parts, expect & then it lists every component and part imaginable that a water heater could have.

Appointment was scheduled within a matter of 4 hours. The technician was on time, knowledgeable, and efficient. The service was completed quickly and neatly with a minimum of messy. The price of the co-pay is a fraction of what I would have paid without Choice Warranty.

Customer service used to be stellar. People were polite, and when appliances are broken, we really need to have polite and patient people to deal with! Recently, the customer service has been rude, even hanging up on me and being very argumentative. I had recommended this company to others but cannot do so now. Very unfortunate, and I hope the management will review backgrounds of new staff and really turn things around.

Refrigerator stopped working. All food in refrigerator and freezer thawed and had to be thrown away. No compensation for that loss. Refrigerator repair man can even guarantee this new board will last. I think a new refrigerator should be provided. This is a lemon.

Victor is the salesman I finally talked to and he did a very good job of explaining the CHW Policy and I thought he gave me a fair deal. What I did NOT like was the excessive phone calls before I could even get off my computer when inquiring about it on the website. If I should have to file a claim and how it is handled will determine if I would recommend it to anyone else at this point.

Over 2 wks to respond to claim - 1st appointment contractor confirmed from Choice did not show up and had never heard of Choice - 2nd one I called right away after receiving confirmation from Choice and they said Choice never sent them information to be able to confirm appointment. I called Choice at least 10 times because they were not communicating with contractors. Hold times at Choice was minimum 30 min max 1 hour and then their system would just hang up on me so my hold time started over when I called back...

I received wonderful assistance from my phone call to report a claim on my AC to after the service contractor had come and finished repairing my system. Everyone was pleasant, prompt and very efficient in the handling of my claim. Very pleased.

Called to renew our contract. Received bed a great deal. Only had one complaint over the past 3 years with a technician. I just was told that Choice’s policy has changed. If they get 3 complaints they and any service provider then they terminate the contract with the provider.

So far I am very satisfied. I have been with you for a year. Although I haven't had many claims, I have experienced Great Service so far. I have heard some horror stories from other home warranty companies. Fast Service, Friendly staff. A+++++.

I buy this Home Warranty at my own risk after reading all the bad reviews online and the fact that there is a class action suit in process against the company for not paying claims. After having the coverage for 13 months I reported a problem with my ac unit not working and then am scheduled for service within the next 7 - 10 days. Choice provided a company name that would be at my house to service my unit. I always research the companies that I plan to have in my home to check history and legitimacy of the company and for safety purposes.

I recently had a swimming pool pump motor failure. I contacted CHW immediately knowing time was of the essence. After 24 hours my inquiries were responded to with generic e-mails, stating they were searching for a qualified technician, however I could opt for the reimbursement option, where I find the technician and I foot the bill and wait for reimbursement.

Came out within hours of my claim. Great service and very professional. Got my AC unit charged and fixed in less then 30 mins. Will recommend to a friend. This service is great. Will def stay doing business with them! Very professional service.

So James ** of Aire Serv came out and before completing any work asked for the 65$. He diagnosed that a previous technician (Cedric ** through Choice) installed the wrong fan and Choice would likely deny the claim. I said, "Let’s try it anyway." He claimed it would take a few minutes for an answer and that I would receive an email saying whether it was denied or accepted. And then we would go from there. I received no contact, no email. I had to message Choice for an answer and could only provide a new technician free of charge. The new technician diagnosed the same problem but this time he said Choice WOULD accept the claim and he could finish the job tomorrow.

We are completely satisfied, they were unable to fix the unit. So they replaced it. We are totally content with the garage door. Having the warranty coverage save us from an expense we didn't have. Thank you Choice Warranty for being there when we needed you.

A/C Problem - The tech did a great job. He went through the system and corrected the minor issues and gave us guidance on how to mitigate them in the future. He was friendly but professional and very efficient. Its working fine now. Thank you for your service.

Big Chill sent their seasoned employee John and a guy he was training when I called Choice Home Warranty. The master bedroom air conditioning unit went out while at the same the upstairs unit is hooked up to the same unit. They bring the part out this morning which will repair it making my home more comfortable than before.

Only thing I would tell you is response time for authorizations is very slow. The technicians was put on hold for an hour. most companies won't wait that amount of time as it will cost them jobs and money. Suggest setting up time slots for agent to speak to technician for authorization.

When the first technician we were set up with never showed, I called Choice Home Warranty and was immediately set up with a new company to come to my home. Their customer service is also open 24/7 so it was a great relief to know I could call them on the weekend to be put with a new service company when the first technician did not show.

Great! The timing, tracking, professionalism and courtesy. This is how you do business. Please, keep it up and become the model other businesses. Thanks, for my experience. My situation (plumbing problem) was resolved and very educational. It definitely alerted me on things to look for going forward. Thanks again.

Our AC started freezing up and I went online to file my first claim with Choice. I didn't know what to expect but filing the claim was easy and fast online and I received a confirmation and a scheduled service the very next morning. The technician arrived on time and was very polite and thorough. They found the problem and completely resolved it during some of the hottest days of the year. Both Choice Warranty and Total Climate Resource at LLC really came through.

Three J Service was great. Nice to work with. Fast service. Good job. Getting the appointment through she did not meet expectation of the sales job. Losing AC in Phoenix on a weekend should be a priority as I was told it would be.

Very pleased with how knowledgeable both men were. They polite without being pushy. And the price quoted to me is what appears in the paperwork sent to me via email within minutes, just as they stated it would. I would recommend this to both friends and family. I normally would not make such a commitment when I was not the one to initiate the call, but because both men exhibited such good customer service skills and appeared to be calling from the US, I decided to take the call seriously and I am glad that I did.

Considering that the AC company that was supposed to come out never showed up or called, I was grateful to the gentleman from another company that came out. He was courteous, professional and very knowledgeable about our situation. I would recommend him to friends.

This was so much easier than my last warranty. They wanted everything up front and weren't willing to work with us at all. I appreciate Ben and the company for allowing us to choose simple monthly payments at an affordable rate.

Spoke with representative about changing my payment from my master card to my visa card. She was very helpful and very professional and took care of my request. Looking forward to our adventure with Choice Home Warranty. Thank you so much!

A technician named Omar from MK plumbing LLC came out, physically checked and evaluated sump pump. He stated I needed a new one. A few hours later, his boss Muhommad and another tech Abraham installed a new sump pump. They were professional, pleasant, friendly and explained about the sump pump. THANKS, NO LONGER HAVE TO WORRY ABOUT A WET BASEMENT.

Warranty company terrific. I had an appt for Tuesday between 3-8PM given to me by the warranty yet the appliance place called me at 645 AM Monday wanting to come out. Advised them I had prior plans and I had prior plans and they came out Tues at 9AM. Part approved fast and another worker came out today and replaced the part. Appts need to be kept to better, otherwise everything good.

We purchased the Choice Ultimate package as part of our new home purchase in May '18. We also added on the pool/spa coverage for our saltwater pool. Right after move in, we had an issue with the Dishwasher. It took 3 visits for the technician to get it fixed. Each time I had to call and call and call both the technician and Choice to keep things moving. This was after the first tech they set me up with just no showed. When the tech left, he didn't even reattach my dishwasher to the cabinet, my husband had to go buy wood screws and do it himself!

I try reaching the customer service person regarding my claim. No one answer. Waited for 30 min. Customer service is bad. If you wanna purchase policy they answer quick but if you have questions about existing policy or tell them you wanna cancel no one come on the line to talk to you.

Well it started wrong from the beginning when I was the one who had to contact the tech for eta on my AC problem. He said unfortunately he'd have to delay his arrival 30 past the estimated arrival and 1 hour and 30 minutes later than the late arrival I had to contact him again for him to come up with an excuse of not being able to make it at all and needed to reschedule for anytime the next day. He said he usually gets started by 7 and I said that would be great but then retracted by asking for it to be around 9am or 10. Having no choice I agreed.

My tenant was without HVAC for two weeks. The technician that were sent by CHW disconnected the A/C and loosed the service port caps causing the Freon to leak. When I explained to the case manager she was very short and impatient and just wanted to get me off the phone. CHW said they will send a check per their technician reports (who loosed the caps and wanted to charge me additional money on the side). I called an independent A/C Company. They had to fill the A/C with Freon which cost me extra money. Very bad, aggravating experience. Very poor experience.

I was very pleased with the customer service person I spoke to. Very fast in getting a repairman to fix the problem. Would recommend Choice Warranty to every one. The service technician was able to fix the problem that day and I am very pleased with the service they provided.

Yesterday, I had the pleasure to speak with Frank ** to assist with a home warranty for our future home in Charlotte, NC. No doubt, one of the best customer service encounters for me - Frank was professional and very knowledgeable of warranty options available. He listened and assisted in our selection of a 5-year plan. Thanks and 5+ Stars for Frank!!

My water heater is 14 years old and the pilot light won't stay lit. First, Choice tried to deny my claim saying I had a tank leak which isn't true and not in the service documents provided. Second, they reversed their decision (good thing) and going to replace control valve and burner assembly. BUT, I researched the cost of those parts (not labor) and they are between 1/3 to 1/2 the cost of a new water heater. Don't make sense to consumer! Seems to me they are stalling until it develops a leak and then it is NOT covered by the warranty.

CHW made sure that my service repairs were satisfied, by responding to my claim within a few minutes. There was a mix up at first, but after I contacted their customer service department they responded positively to my situation and my repairs were completed in timely manner. I am very satisfied with the work that was done by the technician. CHW responded lightning quick to my inquiry and needs!

Had to wait almost 48 hours - ridiculous for an AC NOT cooling with temp (heat index) @105-110 degrees with a very sick spouse (Stage IV B Cancer with swollen ankles, few, hands from the HEAT) with no sympathy whatsoever. You sure cashed the Paid in Full Check to buy this Insurance much quicker? The Technician was awesome - (CForce) Roberto - ITS CHOICE who was not. WE WILL NOT be renewing - you denied our previous claim (Plumbing) & were very nervous about the AC Claim - the wait was excruciating in the HEAT.

People at Choice HW customer service was so friendly, courteous. They understood our requirements. Excellent time to respond, excellent service. IGD Plumbing LLC technician was courteous and friendly, he did a great job. We are so glad to have Choice Home Warranty.

My claim is closed online. My air conditioner is still broken. I can’t reach the technicians that were supposed to be here this morning to install a fan motor. I’ve been on hold with Choice for 1 1/2 hours. Luckily for me it’s only 100 today instead of 110 real feel outside.

Troy **, the representative helped me understand the whole process and explained me the benefits of getting the warranty. I am very happy with his knowledge and services. Without any hesitation, I can recommend him to be a good contact person to get Choice Home Warranty. Hoping this will be helpful in future.

I couldn't be more pleased with this Choice Home Warranty company. I have heard so many horror stories about other home warranty companies. Choice is the best! Quick turn around from the time I made the call, to the time a technician provides a solution. Thank you for making my first home experience the best.

I just had an issue with my refrigerator. After paying the deductible, I got an email from CHW "Great News! We have received the diagnosis on your claim. It is more cost effective to replace your refrigerator than to repair it." Well, turn out that they were offering me $500 for a replacement. After complaining, they raise it to $600 because that was the "Replacement Cost". Well, it is a simple SidebySide Refrigerator, with icemaker. But, the lowest I could get was $1000. So, be warned, they will not "Replace the appliance". They will just pay whatever they want. I won't be renewing my contract. I have another home with a Samsung Refrigerator that costs at least $2000. So, if this breaks, I will expect the same "Replacement Cost". Not worth it! Also, waiting on the phone for over 2 hours (for real!)...except when you select sales department.

I was notified before and prior to tech arriving. Sent a picture of who would be arriving. Given clear picture and company information.

The tech Brandon with Air Today did a great job diagnosing and servicing the problem. He was professional and courteous. CHW has been a great company to work with. They are prompt with claims and notifications make confirmations simple and easy. Thank you for your service and courtesy.

It was a very good beginning. The explanation of services were articulated very well. The representative ensured I was aware of every option that would give me a lower rate. The process was fast but detailed with the information that I felt was important.

CHW Technician, ADIL **, did an excellent job and workmanship was excellent too. Choice Home Warranty has always being expedient to resolve any home warranty issues. They make the process to request a claim feasible and create a claim almost immediately to resolve home warranty issue. I would highly recommend this company. So far they have not failed on their word when it comes to our home warranty. Thank you and keep up the good work.

Worst experience among home warranty companies I dealt with. One of my A/C units went out. When I opened a service request, they offered to send someone after 5 days. Worst part is they denied repair and replacement recommended by the service technician, saying the A/C unit was not maintained. I am canceling my plan with them. Makes you feel total scam.

Living in an extremely hot region often requires IMMEDIATE assistance for AC repairs and is not just comfort issue but a medical one. Responding in a timely manner makes a difference. Choice allowed me to secure an outside contractor that could respond quickly without a lot of red tape and hassle. The reimbursement process seems streamline although I don't know how long it will actually take.

We bought a home warranty. We filed a claim for a washing machine that cost us over $700 brand new and paid the $60 deductible. I understand depreciation and how that all works. The cost of the repair would be around $200. They decided it wasn't worth fixing so would pay us $350 for replacement. I explained that the most equivalent would cost us $699.99, so they were able to go up to $450 for the replacement. I tried to explain that it means it will cost us more to replace using a warranty than it would've cost to just repair it ourselves.

I was very excited to get my ice maker repaired on my warranty plan. Made the appointment through Choice Home Warranty. Took off work to be home, waited all day and no technician showed up. Contacted the technician and he had no idea he was supposed to repair my ice maker. Contacted Choice Home Warranty and they had no idea he didn't show up. This was the first time I used the warranty and after losing a day's pay was very dissatisfied. Cancelled my policy with them. Don't think I'll get another home warranty, just pay out of my pocket for repairs.

I had a tech show up to repair my air conditioner, after multiple dropped calls to Choice and being on hold for over 45 minutes he left saying he'd get a hold of them and call me back, never heard from him again. It took Choice 10 days to get someone to my house for a repair. I made a claim 7/13/18 for a refrigerator repair. Guess what - still not repaired. It's now 7/23. Customer service was as helpful as possible but not much they can do.

Cooling failed on July 17, called this warranty company and requested immediate assistance. Said that it's not an emergency even though AC was working and with 100 degrees outside. Had no response for 2 days and on 19th they scheduled someone and finally had a person from one of their affiliated service companies came on 19th and said that the Compressor was grounded. Called the warranty company for updates on this but had no response from either the companies till 7/23 - All the while my central AC unit(heat pump ) was broken and had to buy a portable ac just to breathe and live.

REAL ESTATE AGENTS - DO NOT RECOMMEND THIS H.O.W TO YOUR CLIENTS. I’m a real estate agent and also have a policy with Choice Home Warranty myself. I’ve had general questions about my policy recently and cannot get speaking to an actual person is when I called the sales line. I will be strongly advising my clients against buying this warranty. If you are not calling to buy, you can expect to be put on hold listening to a message saying that they have a higher volume of calls than usual. Send an emails on their customer service form and expect to get the same automated non informative response every time.

I have been corresponding with Choice Warranty since June and do not receive replies to my correspondence. I had to get my own tech because no one was available from Choice. He talked directly to them for authorization to fix my a/c and followed all their procedures and instructions that was given. After denying my claim they send me emails telling me to comment in the comment section if I wish to appeal. My appeals conveniently disappear after I hit send which makes it impossible to make a file copy. After sending two appeal messages and then sending a letter to them I have failed to receive a reply.

Choice Warranty is the best I have. Just recently changed to Choice Warranty and let me tell you they are quick and very nice on the phone. Compared to the other competitors by far Choice Warranty is the best, I'm so glad I made the switch!

Air Conditioner fan motor - Catching air completed the repair the next day after your company approved it!! You have been a good vendor to work with I'm glad we have been with you almost 2 years now and very satisfied customers!

Placed a service call on June 27th. Was told the soonest they could get a technician to me was July 6th. Waited through 90 degree heat. July 6th arrived and no technician showed up. I was very upset I used a vacation day but even more upset when I called the company with the number Choice provided to find they do not even work with Choice. I called and spoke with CHW. The manager's name was Precious. She apologized and offered to make it right by reassign the ticket and waiving the service call fee.

My current experience with this company is dreadful. I have just watch 5 news reports on the same issue I am having. Them not wanting to fix my AC or replacing it. This company is now a C on BBB and is not accredited by them. They are dishonest. They will only tell you what you want to hear. Until something breaks that cost more than the 60 service fee don’t expect it to be fix, or they will offer you 2% of what it is worth. All the 5 stars are bought and paid for by choice. DON’T BUY DON’T DO IT, READ THE FINE PRINT. DO RESEARCH. DON’T BE ME. I WOULD RATE EVERYTHING AS NEGATIVE 5 STARS.

I have had Choice Home Warranty since purchasing my house in 2014. I have had problems with my air conditioning unit since day 1. I have had someone out every year since the purchase. There have been parts replaced, parts rust out, parts cracked, parts quit working. I have had to have Freon put in twice. I have had yearly maintenance done on this unit. They refuse to replace the unit. It was struck by lightning and they refuse to pay to replace it. They have come up with long rambling letters of explanation that basically say they won't replace it because it hasn't been maintained properly. What is the point of paying for a home warranty if I have to fight to get it fixed? It seems to me they fight harder not to fix anything.

The a.c. Company was fast in their response and professional over the phone. The technician was so efficient and courteous. In this 100 degrees heat he had us up and running very quickly. CHW covered the new fan motor and only the copay was required.

I need a representative to call me ASAP! Terrible! Terrible! Terrible! This warranty company is the worst. When you try to call their so called “customer service” you get put on hold for hours on end. There is no live person on the other end! I want my money back for all the months I paid for nothing!!!

Filed claim on Monday. Friday 11:30 am repairman from Sears showed up. Said he didn't have a work order for dryer. I gave him claim # from CHW. Said he needed Sears work order #. He could not perform work without it. I had called CHW on Thursday to make sure washer and dryer were scheduled for repair on Friday. I was told yes both appliances were scheduled for repair on Friday. Repairman called CHW on his phone to retrieve work order # because his office didn't have it. CHW didn't have it but would resend. Repairman comments, "On hold for 20 minutes." Getting paid service and nothing being repaired. Has to order part for washer, will be sent to my address by Tuesday and he will install next Friday. Repairman leaves.

Buying this home warranty was nothing but a waste of money. The a/c guy straight up told me the warranty company will only pay to refill the a/c unit. The warranty wouldn’t cover them to even inspect the unit to find the problem! I had to pay additional just to have him clean the unit out. This warranty was just a waste of money. No point in having it! I will not purchase it again and would not recommend it to anyone.

Not happy with service. First was given a company that has a number that is wrong And went to a Verizon payment center. Second company is budget. Called when I receive from Choice to see if they were legit. Man answered. Was scheduled for Thursday for 7 to 11 on 7/19 but came the same day 7/17. Took part out, collected 45.00, said he was coming Wed then Thurs and then Fri all no show. Called Choice. He told your company he was coming. All in your notes. Still no call. Very dissatisfied. Have no dryer. I am disabled. Family of 6. Not happy. Who is going to replace my dryer? This is not fair to the customers.

I have been a Choice customer for 3 years now and I have filed claimed for various things in my home. Recently, in July, my AC decided to stop cooling. I'm in Texas so this is a no-no. I called and made a claim and by 1pm a company had been assigned to my home but it would not be for three days. I called Choice back to see if there was anything that could be done as I have small children and what that has medical needs. The company called me back in the same moment and checked their schedules to see if someone could come on Sunday. Well not even 15 minutes later, he had someone on his way to my home within the hour. That's customer service. That's going above and beyond. And for that I'll continue to stay with Choice Home Warranty! Thank you!

He didn't make time of appointment duration. He came very late at evening, but accomplished his work (microwave oven). He could diagnosis exactly what is wrong and he could fix. I had to call many times to confirm if he is coming or not. I appreciate he showed up.

My original claim was April 2018, as of yesterday I was told the second contractor had been let go and no longer working for the company. I am Beyond disappointed and still no dryer. Many calls, no answer, just excuses. Beyond disappointed.

I received notification that someone would be at my home between 7 am and 11 am only because I happened to check my email after midnight! I received phone notification after 9 am! I was happy that T&M came to my home early, well between the hours allied, but I am unhappy with the notifications! Apparently, the job was accepted at 11:30 pm, you sent an email regarding that, but DID NOT CALL ME about it until 9:30 am, after the service had been performed! Thank goodness I checked my emails, eh? Not happy.

We were in contact with repairman within 2 hours of submitting repair request and he was at our door before lunch. Terrific experience with knowledgeable technician. I have recommended Choice Warranty to people and I will continue to do so.

I will tell you I have been very disgruntled with what appears to be Choice's deceptive business practices. Twice they have denied claims for me even when technicians followed all guidelines. They have based their claim decision on trumped up speculation to avoid replacing unit. Example is they are claiming air filter is clogged even when new part with no filter used unit still would not function.

When we were sold a 6 year homeowners warranty from Choice in 2014 on a vacation home we had bought, the salesman noted that the AC system was older and stressed the need for warranty protection for it. Our AC system just stopped working, and the AC repair tech indicated that there was a leak in the evaporator coil. Choice denied our claim citing an exclusion for any appliance problems due to rust or corrosion. They agreed that the leak was caused by normal wear and tear, but conclude that the specific cause was corrosion from elements found in the air and thus not covered. I have learned from various AC websites that coil leaks are one of the most common causes for AC system failures.

The job was difficult, but the technicians handled it perfectly! Excellent customer service. Technicians on both visits were EXCELLENT and true gentlemen and ladies!!! THANK YOU FOR AN EXCELLENT JOB WELL DONE! I would recommend Your Service to a colleague or a friend!!

Air conditioner broke middle of July. I contacted Choice online, received a call to confirm request and responded to request and scheduled repairman. He fixed it quickly and cool house again. Fast service and no stress insurance that works. Thanks, CHW.

Very poor handling of my claim - Ceiling Fan job is open and no technician yet to replace it. The number you gave me of the technician is not answering the phone - Need immediate help. Klughart Mechanical is not answering the phone, please send another technician.

I, unfortunately, purchased 5 year home warranties for 3 properties for thousands of $. I have never been able to contact anyone on the phone. The system always says they are experiencing long wait times. After attempting several calls I stayed on wait for 4 full hours ( no exaggeration) and the system then disconnected me. I've tried numerous times and no answer. I sent a message via the website and no one has yet to contact me and it's been 5 days. Disgusting business practice. Now I just want to be refunded for the 4 remaining years on all 3 warranties but I still can't reach anyone. DON'T USE CHOICE HOME WARRANTY!!!

Had to call you to get when you will get the part and I was told 3 to 4 days but I had to call you and found maybe next week why is the question. Take so long to get parts and why did you not tell me when You will get the part I had to call you. I had to call you for I am the customer? The unit is only 6 years old not 30 year old why is question?

CHW customer service dispatch unit is not very efficient due to the fact I requested service on my fridge on the 17th of July and was given an appointment on the 23rd then again on 25th. I notified the vendor and still was not able to get an earlier appointment. As I give my comments I am still waiting to get my fridge repaired, very disappointed. I might have to find another home warranty company for better results.

I appreciate the assistance in attempting to secure a technician to handle my repairs (Air Condition). After several attempts to secure a reliable technician, I appreciate the ability to use contact my choice in technician as the resulting repair cost was honest and nominal.

Drain/disposal issue - Was very happy with the service, once they got here. Took some time to get service company out here, 5 days, but once here the tech did a great job and had us back to normal in about 2 hrs. Would recommend acquiring service companies closer to the metro Baltimore area as the company that did the work had to come from Hyattsville. I’m sure that this played into the delay. Just happy it wasn’t emergency situation. Company was good at staying in touch with me throughout the ordeal so I didn’t feel like I was being left out of the loop. Keep working on improving as look for service companies to service the Baltimore and north sector. Thanks.

It has taken too long for a resolution. I hope I am still alive when a solution is arrived at. Your process seems disconnected to the consumer. Your relationships with your technicians take too long for effective communication to occur, meanwhile the customer is in the dark. Very poor communication.

The technician was not at all helpful. He just want to take service fee. Didn't check my AC unit properly. I am not satisfied with the service. Choice Home warranty is a big name but they select very unprofessional technician. In future I will research for another company.

We called on Saturday morning to report the A/C had stopped. The technician wouldn't be able to come out until Wednesday, but he was here first thing in the morning, found the problem quickly, had everything he needed on his truck to complete the repair and we had relief within two hours. We've been with Choice Home Warranty for over 3 years and other friends over pay for the same type of coverage - both monthly and co-pay charges with other companies are higher but their experiences are very similar to ours. We recommend Choice Home Warranty whenever the subject comes up - it really is peace of mind for those unexpected repair expenses.

I would like to start by saying, it took a week to even get a technician out to my residence. Then after everything was assessed and I was given an invoice totaling $372.00. Choice Home Warranty only covered $80.00 of it. I think that I would be accurate in saying that this is the worse home warranty plan that I have had. I googled the price of this "new" thermostat and it was only $45.00. I observed it being installed and it took all of 10 minutes, so the labor was $327.00? Really? In layman's terms, Choice Home Warranty sucks. Thanks for nothing, have a blessed day. Food for thought: Every experience is a blessing or a lesson...this was indeed a lesson.

Fan on outside AC unit went out, on very hot day. CHW called technician, who came promptly, ordered needed parts to repair, and came very early next morning to complete repairs. Very good job; very knowledgeable and courteous technician. Good job and experience.

Dryer was making a terrible noise. A technician arrived on time and pinpointed the problem, ordered the parts and with me another appointment the following day. He again arrived on time and fixed the problem. Thanks for a job well done.

So Choice has denied to plumbing related claims for my home. There was water everywhere in my house and they couldn't send out one of their vendors until the next day late afternoon. We would have also had to wait around all day for them to arrive. So we did what ANY PERSON with common sense would do and that is called a plumber to fix the leak that was in the wall between our garage/water heater and laundry room. Choice in kind declined our claim because we didn't wait for their vendor to fix it.

The company that you sent out to my house first took 5 day to come out, then they did the first fix lasted 12 hrs. and then come back out 4 days and did nothing on this day which took up my whole day waiting for them. And finally yesterday they fixed the problem. The total time of my A/C was down with 100 degree weather from originally call with them took over 2 week, I think this is totally unacceptable... 1st experience not good!!!

Air conditioning went out in the middle of summer (July) and needed someone to come out. Called on a Monday afternoon and they finally came out on Wednesday afternoon. In places that have extreme heat or cold, you should have a response of 24 hours. I have a family with kids and couldn't wait... so I called out another A/C company. They gave me a temporary fix, however there was a leak in my air condition coil. The A/C company that I called also said that I was low on Freon. The contractors showed up, dirty and in an old pickup. Told me the A/C coil was indeed leaking and that it needed to be replaced. But the Freon level was acceptable. Therefore, Choice was going to deny my claim. Sure enough. They denied my claim to replace a leaking A/C coil. All of these insurance companies work this way. Don't purchase these home warranties, because they are set up to get out of paying for claims.

Clogged Sink - The phone hold times were very long and when I did speak to someone they were very short with me and rude. The person they sent to my house never came back to finish the job and would not answer the phone when I tried to call him and see what was going on. I would not recommend this company.

It seems that you have a lack of vendors and the people processing/taking the claim do not have a like of vendors. They only put claim into the system. Other companies that I have worked with assign claim # over the phone when you call, give you vendor and number so you can call and coordinate. I was very disappointed with the claim I have open for my air conditioning. I first called 6/30 and told someone would be out on Tues 7/3 between 11-2. I sat home waiting and no one showed or call. I called and you were reassigning the claim. I had to wait until 7/13 for a tech. The length of time was over a week for someone to address the issue. Again you had issue of getting a vendor.

Choice was outstanding as usual but the first technician was terrible. The company would not return multiple calls about the return visit. And the part he brought was defective and he left it like that. At least when I called Choice and explained the situation they sent a new company out who brought a replacement part and fixed it right. Thanks, Choice!

They did not cover a leaky faucet; fix or replacement denied. The Subs they used were inept, and mostly made up of journeymen or non-professionals. Stood up for over two weeks by one, even Choice could not contact them. Choice finally sent me a check & told me to find one on my own. Of course what they sent would not cover the price of parts & maintenance. Worse warranty company on the planet!

I have attempted to make 3 claims. Each time the system or part was not covered. They sent a tech to look at a intermittent lighting issue. He wanted to charge extra to check wiring. I was able to get it to work proving it wasn't wiring. He told me it was a ballast and called it in to CHW. I paid him the deductible, he left, they called back and said the ballast wasn't covered. I later looked his company up and he was a appliance guy... not a certified electrician. I call to see if CHW did yearly preventative HVAC inspections. Of course they don't. I tried to cancel the coverage, but I paid upfront. After they prorated my refund it was pennies on the dollar so I am just riding it out.

They make appointments for repairs without even knowing if a contracted business is open or available. I have attempted four times to make appointments for two separate issues and not one service rep has showed up. Their customer service wait is ungodly on the days you can actually call in and understand them. I repeat WORST COMPANY EVER. Do yourself a favor and take the money you will surely blow with them and put it in a safe place and hire your own contractor.

I called in a repair request on my dryer on 7/16/18. CHW dispatched a technician the very next day. The technician arrived on time, was very knowledgeable and had my dryer fixed in about 30 minutes. This is the type of response by a Home Warranty Company that will secure their future in the market. There are companies out there that look for any reason to deny a claim. Keep up this practice Choice Home Warranty and you will take over coverage in this market.

Went to website to submit request for service to faculty shut off valves under the kitchen sink. Had a response within 30 minutes with name of company to be dispatched. They sent a plumber out the next day, he called and arrived earlier than the estimated time, completed the job quickly and professionally.

The person who took my claims call seemed to be doing all he could to deny my claim (AIR CONDITIONING). My maintenance service found defective components, but not a total failure. The service who came to my house understood the issue and delivered excellent service.

The service has been excellent and on time. I am very satisfied with this company and would refer them to others, which I have done in the past and the people I have referred this company too have had great results also. Thank You.

The salesman was pleasant and not pushy. Returned my calls promptly and made the experience a smooth one. I would recommend this home warranty company to my friends and associates. I have other Choice home warranties on other properties and have had good claims experience with them.

Mr. Smith Home repair was dispatched to repair leaking kitchen drain. They didn't fix the problem. I called back and tech returned and still didn't fix the leak. I called him and he said he would come back but never did. I had to open a new case to get it fixed. I looked up Mr. Smith's online and they have a F rating. Why does Choice Home Warranty still use them for service.

I had put a claim in about fridge back in December, they came out six times up till March! I still said it wasn't working right. They basically blew me off. They sent Sears out all those times. I asked for someone else. They would not do it. In March finally a manager said it would be replaced. Well I had them come back out. They said it was fine. I let them know the temp kept going down. Ignored once again.

A month after the purchase of my home that came with the"best" plan my AC went out. Mind you, this is July in Charlotte, NC. I filed a claim online immediately, a repair company showed up the same day. My complaint however, the repair company cannot fix my AC without approval from CHW, which they have not done! I am a single mother of a handicapped child in a home that is 87*. I have called CHW, was on hold for 45 minutes and finally gave up. I've tried calling, email, and creating a not in the claim. When reviewing the online claim, it states they have closed it. When I called the AC repair, they said CHW said they can't proceed without speaking with me, yet nobody has reached out to me. I am beyond upset. I have been without AC for 2 days. Completely unacceptable! Don't waste your money on this company, it's a scam!

On May 15, 2018, made contact with CHW regarding faulty A/C Unit. They dispatched a technician from Archer Heating and Air Conditioning. I paid $45.00 to Archer Heating and A/C. The owner Brandon Archer arrived, checked unit and had to return several days later to recharge Heat Pump. On June 12, 2018, A/C until was not cooling down the home, I contacted Archer heating and Air Conditioning. Mr. Brandon Archer owner of Archers Heating and A/C, he stated., "Archer Heating and A/C will no longer be doing work for CHW due to CHW owes the company for more than 100 repairs. CHW noticed.

Technicians sent were professional and courteous. CHW themselves are a nightmare. 1st time ac repair took 5 days to resolve due to authorization for work. Slow process on CHW end. 2nd time ac repair was executed promptly but I had to pay for two service calls which is horsecockery. At 12 noon we noticed one ac system down and submitted claim, then at 6 pm we noticed the other system down and submitted another claim. One technician came and fixed both systems in one visit but we had pay two service call fees. CHW said because we submitted two different claims that we had to pay twice. This is not good business. I hope in the future CHW learns to conduct upstanding business practices.

Summer season is the busiest time for HVAC issues and very hard to find service provider. The Choice Home Warranty was able to accommodate my service request in a very reasonable time frame. The service provider in return offered me the best option possible to my situation. Overall, I am extremely satisfied with the performance of these companies I dealt with.

I bought the contract with Choice Home Warranty for 5 years in October 2016. I had dishwasher problem and they took 6 weeks to tell me they don't want to fix the problem and gave me couple of hundred dollars to buy a new one. Service companies schedule several times and no show. One service company said they are ordering the parts and never came back to fix it. Another service company came and said can't fix it. That was a year ago. Now I have a problem with a refrigerator in the basement have a problem and they say it is a maintenance problem. I called to cancel the contract and they say I can't get any prorated amount.

Garbage disposal - Leak detected. Your service provider was excellent and the overall experience was great. The telephone connect and the scheduling was very good. Hughey's Homecare LLC was excellent. He was quick and very efficient. In the future if I need a plumber I would call him.

My experience is usually wonderful with service calls. However this time I used my own contractor and it was next to impossible for him to get an authorization. Because he was not a Choice contractor he had to call a different number and could not log in and send an email to get authorization. Finally, I called and asked for a supervisor (after enduring a long hold time) and the authorization department called him. My sending notes on the service call made me think that the people reading them did not understand what I was asking for. I love using Choice Home Warranty and highly recommend the company.

First time using this company. Had them since March 2018. First time I called they was right on point. I had appt the next day between the hours of 11 to 3. Three o'clock comes around, contacted the company that's suppose to come out, I was told they do not have a claim number for me and they will contact them while I wait. They came back on the line to say they need to call me back. Waiting on authorization. I call CHW. Spoke with someone trying to get it approved. Again called back, put on hold 3 different times and then was hung up on all 3 times. Finally at about 5 I call the company and was told they were on their way. 30 minutes later got a call from the tech. Said he will be out tomorrow. The name of that company is Elf Garage, again contacted CHW about my two other claims. Was told I can look for my own because they don't have anyone to come out. I will cancel. I pissed off because I cancel my company I had for 5 years.

A little slow getting service, difficulty getting service on the phone, but once I finally connected with someone the experience was very satisfying. After having to contact a technician to get faster service, the technician was on hold for a very long time with the Authorization Department trying to get the claim approved before he could start the repairs.

Today was a great day. The Choice Warranty representative was very knowledgeable about the services and agreement today. Thank you for your call today. We believe that we got the best deal for money. And if needed, we will use Choice Warranty with Pride.

Roy LLC was not responsive to our needs. After being notified that he couldn't respond for 24-36 hours he canceled and rescheduled 8 hours later. Even after the late reschedule he almost canceled altogether and I had to start looking for my own repairman. He didn't call and he didn't respond to voicemail. When I called Choice for status they couldn't make contact with him and never returned my call.

I have called for service on the heating unit on Dec. 24th 2017, when the temperature was below 0 Degrees. CHW send a tech and the tech came checking the units filter and said the filter is bad and left the unit Turned off. By the time I got home, it was 25 degree inside the house and busted pipes and water all over. It cost me $50,000 fixing and called another company to check out the Furnace and they came out and replaced the unit stating that the problem wasn't the filter. The CHW cost me close to $5500 from my pocket in addition to the $1500 CHW insurance. July 11, 2018. My A/C stopped working and I called CHW, the temperature was above 90.

First of all, I like your service but don't always understand the way things work. I am on disability and go to dialysis 3 times a week for 4 1/2 hrs at a time. I also have many Drs. appointments. I explained this to the customer service girl and she didn't seem to care about my situation. My sink was leaking water since Saturday. She contacted one company and they came back and said the earliest would be Thursday. Seriously, wait 6 days from when I have a leaky sink. I called the plumbing company 3 times to reschedule and left messages each time with NO reply back.

Able to replace my disposal immediately... promptly and well done. Even had the PART on his truck... Amazing! I didn't have to wait for another appt. to get this done. I am very pleased! Good buy for the money and I would recommend this company to others.

Great experience, the Rep explained every answer to every question I had about home warranties & coverage. After speaking with him, I decided to buy the 5yr coverage, now that’s a sales man. Thank you David **, it was a pleasure speaking with you.

So to make it short, my ceiling fan was working and the lighting is not. Repair guy said, they can replace it and they have the one with the lighting for $50 bucks. Choice Home approved me for $69.99 without the lighting. But Choice Home doesn't wanna cover the $50 ceiling fan because it's an upgrade, so I have to pay the $50? Doesn't make sense.

Can’t say enough about the young man that helped us get our warranties going! He knew everything you could have wanted or needed to know! We felt completely safe and comfortable with this company! Thank you for making it all so very easy! And I know all our house issues will be taken care of! And they also gave us a special rate because my husband was a Vietnam Veteran!! Thank you all. Some things are a long time coming!!

First, of course, they offer a great price and a ton of years in the contract, yes, if you do the math is cheap and you get excited. But... but... I decided thanks to Hubby to try the service for one year and see if I like, better than being stuck in a 5 yrs already paid contract (because they lower prices if you pay all at once). The service calls are quick, you get the technician in 2-4 days, I never had an emergency call tho.

An appointment was scheduled for Wednesday, I called Wednesday to confirm the appointment to find out that it was rescheduled for another day... I was told it was scheduled for Saturday. They came out to service my AC on Friday. I wasn’t pleased to how they left my property. They tried to solicit other services.

I was shopping around for a new policy, I have been dissatisfied for several months with my existing policy. This service has been great in addition to the low monthly rate and the added appliances at no extra charge. Representative was great, explained all the extras and was extremely courteous.

The A&M Heating and Cooling representatives, also the owners, were awesome. They arrived when scheduled and let me know exactly what was happening and if there was going to be an additional cost, there wasn’t, everything was covered. I highly recommend these gentlemen and their company to anyone in need of their service.

Appliance was freezing everything. Tech came out and said I needed a new motor for a door that separated the fridge from the freezer. He promised to be back with the part in a week. After Five Weeks and numerous emails to YOUR service department including ones telling me they would reach out to the TECH, I call and get a PERSON that tells me he was terminated and that they would need to send ANOTHER Tech. It appears he was terminated and NO ONE tried to find out where all the claims he was working on. You just waited to hear from the client! That is totally wrong. I waited six weeks to get a simple repair done on my refrigerator.

Air went out on Monday July 9th. Never can talk to a human. They e-mailed me in the afternoon. Someone would be out Friday July 13th. From 11-to 3pm checked everything out. He called Choice Sat. AM in the middle of conversation he was cut off. When he called the same day on Saturday before he could tell them the problems. They said denied... Saturday afternoon they sent e-mail a long e-mail unit old Freon caused the problem. If I knew what they were talking about. I would be a repairman. P.S. I wanted to sent a complaint to the B.B.B. They said they could not find the company and their e-mail address was wrong -- also never talked to a human being thru this ordeal and on their website -- you gave them a A-plus top rating. PS also I am 75 years old and I am doing this e-mail in 90 degree temperature.

This is the worst service I have ever encountered. I called in the claim a couple of day prior to June 20, I received an E-Mail on 6/20 telling me that 59 Dollar Handyman would be here on Saturday 6/23, between 6-8 PM. I tried to change the time because I had theater tickets. I never could get ahold of the Handyman, I gave the tickets away. He showed up about 6PM and proceeded to take the top and back off of my dryer. He had his phone getting instructions on how to take it apart. He commented that he found out he didn’t need to take it apart because he could get the heating element from the front. He told me he felt a break in the heating element. He said he would pick up the part at Granger on Monday morning and be here Monday afternoon.

Customer service regarding plan - This person was very helpful. I called three different times and got three different answers as to the coverage of water line outside the house to the main sewer line. I will make comments when I place service call. So far good. Will see what happens. This coverage sounds really great.

Our washing machine was reported inoperable to Choice Home Warranty on May 4. Choice Home Warranty sent a repairman out who diagnosed that the shocks were bad. He went back and determined that there are no shocks on the machine. He never returned our call nor did he come back. Choice Home Warranty was called again. They sent another repairman out. Whatever he did fixed the problem for about 2 days. Choice Home Warranty was called again. The same repairman came back out and diagnosed a different problem. When he had the parts, he came back and determined the machine would not work with the new parts. He diagnosed the machine "dead". He said he would report it to Choice Home Warranty.

The technician was very professional and knowledgeable! I would highly recommend. The first scheduled technician did not show up, and immediately after I called to notify them, Choice Home Warranty rescheduled a different technician for the following day! Excellent service!

At this point I am completely dissatisfied with my experience. I placed a claim to have my dishwasher looked at. The Tech recommended that the dishwasher be replaced and CHW agreed. However, since then I have not been able to speak to anyone regarding next steps. I have tried to call several times and have been on hold for more than 3 hours on multiple occasions. This process is unacceptable.