Choice Home Warranty Reviews

Cooktop replacement. DLC Construction and Remodeling was very professional and helpful. I have been very pleased with the service that has been provided to me by Choice Home Warranty. I have already recommended Choice to a friend and family member. Thanks for your service.

The man you sent out was very knowledgeable, very nice, explained everything to me, explain how you worked, how you worked with him so far. I have no complaints about Choice! He couldn’t finish his work that day. He’s coming back today which is January 7 to put the garage door opener in.

Service was excellent, technician showed up on time and was very courteous. He explained what was wrong with my AC unit and what he needed to do to fix it. Outstanding service. Hope next time I get the same technician.

I called about the opener not keeping proper programming. Within a few hours, I received a callback. A contractor would be on site the next day between the hours of 11am and 3pm. The contractor called the next day in the am to advise me Wesson World would be there between noon and 3pm. Wesson World arrived and immediately took charge and replaced the circuit board on the unit. Everything's works great now!

Waiting on parts to be ordered to repair my stove. Washer was repaired and seems to be fine at this point. He did say he should be back over the weekend to repair the stove with the parts needed however I have not heard from him as of yet. I was a little skeptical about letting him in because he arrived in a personal vehicle. After letting him in, he was very respectful.

Repair of two toilets - The young man that did the repairs did excellent work. The person that was supervising him stayed outside except for two brief times and he tracked mud into my bathrooms and on my area carpets. The young man apologized for him and cleaned the areas for me. The work was done well and in a timely manner.

We experienced an issue opening the garage door. Making the appointment was very simple using the online form on the website. We received a notification almost instantly. Justin called to confirm the appointment. He was timely and helpful. Corrected the problem in no time.

The garbage disposal, would not turn on. The water could not go out of the sink. The Technician was on time, he went right to the problem. We were happy that he knew exactly where to look for the problem and immediately solved the problem. Needless to say we're happy with this technician.

I filled out a claim online on 12/30/18 and a serviceman was out to take a look at the issue I was having. It was my heat/ac panel thermostat, which was responding correctly. CHW granted the service company to put in a new one. The serviceman stayed for a while and checked to make sure the new thermostat was working correctly.

I filed a claim and still waiting on service since Dec. 8, 2018. They have set appointment up and I took off three different times to have these people cancel saying they do not use them because they do not pay. I finally have a company come out two different days ready to work but the authorization line has to answer phone and give authorization number and they did not answer making hard to be serviced. So they decided, "Oh we will do online too" and nothing yet. Still waiting. I feel they unprofessional and need to retrain their staff I have dealt with.

Very knowledgeable service tech, very informative. Did a great job fixing the furnace problem. On time as scheduled. Highly recommend. Did not seem rushed as other service techs that has been at my other home. Took the time to explain the reason for the problem. Giving a 5 star.

I was told that Kennedy Plumbing would come between 7:00 AM and 11:00 AM. I changed my appointment schedule and I called Kennedy Plumbing to confirm the service time, At 10:00 AM I recalled the service company and left a message to indicate that I would be home. At noon, I called again and I spoke with the operator and was told that the plumber would be at my home shortly. At 1:30 a service tech arrived. I asked if the work created a problem? The service was completed but no explanation of the tardiness was explained. The tech said that Choice should not give a time period for work to be completed. Should be given the customer. The plumber did not check to see if I was satisfied. Clean up was not completed to my satisfaction. I asked the plumber to use an auger but was told that it wasn't necessary?

Overall I had no problem with the results of service provided; however I must say that I did have to wait 3-1/2 days to get service at our residence. At this time of year (January), it is rough without hot water; particularly when one also has out of town guests/family!

I created an online request to get my microwave repaired. Choice Home Warranty scheduled a technician visit within hours. The service technician arrived on scheduled time and got my microwave fixed. Everything was so quick and easy. Not only did I save money but I also did not have to find a reliable technician and schedule their service myself. Almost everything was taken care for me.

We had an appointment for 01/04/2019 7.00 'til 11.00. We had to have our mother in law come over at 6.30 am to house sit. By 11.10 nobody showed up. So when I called the number on my e-mail they had no ideal what I was talking about, showed no appt. Needless to say they got it straighten out and the tech did show up at 1.15 pm, my mother in law is 80 years old and had to drive 15 miles to get here only to sit and wait. Not a good 1st time experience for us.

My garbage disposal had quit working properly and was leaking water below the sink. Plumb Rite of Lenoir City, Tennessee was dispatched to my home. The workers were absolutely wonderful, very efficient and friendly. They took care of the problem, and they installed a new disposal. I was thrilled with the service and outcome of my claim.

My A/C heat does not come on and I emailed Choice Warranty. I got a reply within 10 minutes with the appointment. I had just pass my 30 grace period. I'm thankful that I had purchased the coverage from Choice. I did not expect that my heat to go out. Great response time!!!

I called around 8:30 on January 2, 2019 to schedule a repair of my heating system. The representative that I spoke with told me someone would contact me within 24 hours to schedule a service call. I indicated that we live in Kansas need heat. I did not receive a call until about 5:30 that day with information that an appointment had been made with a local company for January 7! I called the repair company the next morning, January 3 and the person indicated that when they received the call, it was very late & they were not sure if they could get me working in on the next day & and lady from Choice just said to go ahead and make an appointment for Monday, January 7 then. 5 days with overnight temperatures in the 20's was not acceptable especially when I had indicated I would appreciate prompt service because of this.

My repair as stated on my Request for Repair said "Garage Door Remote". I needed my Garage DOOR repaired. The company Choice chose for my repair was about 55-60 miles from my home! I can't see how the company chosen could possibly make any money with that far a trip for them. I would suggest to Choice to look for zip codes closer to the area being serviced.

I chose the reimbursement option. When the plumbers got here and assessed the problem, I called to get an authorization. I was on hold for about 45 minutes before my call was answered. THAT IS TOTALLY UNACCEPTABLE!!! The plumbers could do nothing until I got the authorization. I felt so for the plumbers. Time is money for them!!! You need to have more people taking calls.

Dryer Repair - Very pleased with the service we received. When a local technician did not promptly respond to address the issue, we were offered the alternative of locating our own technician and being reimbursed for the service. We opted to wait as it was over the holiday and understood a technician would be hard to fine. Once the holiday was over, a technician was immediately scheduled. The technician was very knowledgeable, courteous and did a satisfactory repair.

Choice Warranty sent Loyalty Plumbing to fix the leaking toilet and they arrived at the scheduled time, determined the problem almost immediately and had the problem resolved with 30 to 45 minutes. Very pleased with the response from Choice Warranty and the service provided by Loyalty Plumbing. Would definitely recommend both companies.

I would recommend this company to anyone needing their garage opener worked on. The technician was the consummate professional. He explained every part in detail and what to do moving forward. I'm happy that my warranty service recommended M2V to fix our garage door. We could not have been blessed with such service and honesty wherein honesty rarely exists anymore. Great customer service and recommend them to anyone needing service. Thank you M2V for your services rendered.

The part was no longer available so I was offered a settlement that was half of what a new machine will cost. The phase, "Fix it or replace it" is a false statement. Will not recommend your company. I have always used American Home Shield and will go back to them.

Our heater was cutting off after being on for a short time. The guys you sent out said we needed a new heater because the one we had was too big for the space it was in. We called Home Depot and they sent out a installer and he said we needed a bigger return. He said our heater was fine. He is going to fix the problem by putting a bigger return in our wall. He said it would take about 3 hr to 5 hrs to do.

Thank you for sending a truly knowledgeable technician from Authorized Heating and Air Conditioning to remedy the situation with our air conditioning unit. If anything happens again in the future we hope you send another knowledgeable company verses some in the past who haven't been.

On one of my claims, vendor never called or showed up at appointment time. It took another week of emails & phone calls to get someone out. You always have my name on the claim & someone else’s address.

At first it seemed like a fluke but the repair person was willing to discuss what I experienced and from that conversation realized what had really happened. Instead of just assuming maybe it would not happen again, he put in a new part to replace the part that failed.

We contacted CHW on Wed. evening to let them know about a garage door opener not working. Was given the option to do a claim reimbursement shortly thereafter. Contacted a company that evening online and they were here the next day! Excellent customer service on this issue! Very impressed with service.

The tech who came to my home shared that my dishwasher was not an issue but the plumbing was an issue. He said that he could not fix the problem and that a plumber would have to come out. After calling in to Choice Home Warranty several times, I was constantly asked to renew my policy. A salesperson hung up in my face when I told him that I would not renew until my issue was resolved. The customer reps were of no help with my problem but insisted that I pay TWO service technicians after I had already told them the problem before the FIRST tech person even arrived. I will NEVER recommend this company and I don't plan on renewing either. They have horrible customer service and there is no reconciling for the customers.

I was charged $250.00 to repair PVC plumbing plus the $45.00 service fee. The plumbers did not replace any galvanized plumbing yet repair PVC plumbing. I complained to the plumbers about the cost. It was $350.00 for 1 hour repair job. Communication between subcontractor and your company is very poor. This company was nice however I feel they were wanting money now.

My customer rep was very pleasant and helpful in setting up my home warranty contract. I also found the pricing to be very affordable. I have had previous warranty experience with AHS and your pricing for the monthly charge as well as the service calls were much more affordable. I would definitely recommend your company to family and friends in the future.

I absolutely love Choice Home Warranty. The premiums are great! However, the service may not be as expeditious as others and understandably so, due to keeping low cost premiums down. The job does get done. If Choice Home Warranty makes an error, they will do everything to make one whole. In my estimation, they are the best and I've used other home warranty companies.

This is my own experience. Stay far away from purchasing the Choice Home Warranty. Most of the claims you make are not included based on their own handbook. They cover the pieces that they never break. I bought the warranty from Choice company and my brother bought it from Sears. Totally different experience. If you want to buy one buy it from Sears.

Floridian Plumbing did an outstanding job. Thank you! My technician was Ilir, who went out of his way to get a part to resolve my plumbing issues. I recommend Floridian Plumbing, and Choice Home who worked swiftly to get a company to contact me.

Repair of heating unit. Bennett Electric Company was very prompt contacting me and coming to repair the unit. The Technicians found the unit was not connecting with the thermostat because the Electric Panel showed that it had thrown the circuit leading to the unit. The unit was working when they left, but never came back on. I asked them before they left, would I be able to call them back if the unit continue to not work. I was told not to call them because CHW refuse to pay repairs to their Company. So, I am going to have to pay full price to get the repairs needed so I can have heat in my house plus $85.00 for nothing! $40.00 premium for this month, which means, I have to drop your Company ASAP.

3 days I'm waiting and still don't have my problem solved. They came the 1st day took pictures of the problem, collected the $60fee and still nothing is fixed and no appt set as to when they will be back to fix the problem. I can't run my washer, or dishwasher, or take a shower cause I'm afraid it will back up into my shower or bathtub. One more thing the company that came out was an air conditioning and heating company for a plumbing issue.

I submitted a claim for our washing machine & within a couple of days a technician came to the house. They checked out the matter & determined the machine was beyond repair. They offered us a reasonable replacement cost & I accepted.

Stove oven Igniter and Burner problem were repaired by tech. Tech displayed knowledge and skills in repairing stove! Would recommend him to anyone! Tech were on time. He was very polite and considerate. He promised me, as I agreed, to be receipted by email.

Heater would not come on and stay on. Set appointment online. Some issues with appointment initially but when I called and spoke to representative the issue was resolved. Received email about repair visit. Technician came out when he was scheduled to come diagnosed the system and returned the next day with part to repair system. Excellent customer service. Pleased with experience. Thanks!

Garbage disposal leaking, had to be replaced not repairable. Repairmen was professionals, answered all questions and very customer oriented. I would recommend Choice Home Warranty to my friends and family. I am so glad I made the decision to go with this company.

Garage Door Opener - Filed claim online, within moments received call from John ** - owner/Innovative Door Systems setting appoint. for following day. John determined opener needed to be replaced, Choice Warranty approved replacement. Installed new opener within 2 days. Excellent fast service. Had AC issue approx. 1 year ago - same excellent service from Choice and AC repair person - currently use for yearly checkup.

This was my 1st claim and I'm surprised at how positive the experience was. Submitted online and got an appointment next day, technician showed up was very polite and knowledgeable. Head heard horror stories about home warranties in the past but was very pleasantly surprised. Thank you.

Think I 1st called on 12/27... Claim could not be done till 1/3. That's too long to wait for a washer repair.... Would have liked it to be taken care of in 1--2 days. Service guy came yesterday. Parts need to be ordered. Why can't they carry some major parts on their truck.

Great customer service, very attentive to what they need is and mostly they listen. I am getting an amount to help purchase a new washer, I believe that it is fair for the equipment. Please always understand that there are no companies in business to lose money, there are fair with pricing to get you a basic item, not a top of the line one. Overall I like this company it has done right by me, I just extended my warranty for another 3+ years.

Water line break - Plumber was out when they said and fixed it in about an hour. I was pleased with the overall performance. Wasn't on hold very long either. Usually a big delay. Operator was courteous and helpful.

Tony was very helpful to me, and was very courteous. He definitely talked me into Choice. I was impressed that he even gave me his own extension to contact him. You should know that caller ID shows these calls as "telemarketing," so I didnt answer the first call. I only answered his call because I guessed it was Choice since I had filled out my info on the website, just looking for more info.

I’ve filed three claims and every time. They find a way to say it’s not covered! A/C went out and needed to be replaced. $7000, compressor was leaking. They claim representative coerced the a/c tech into saying there was rust/corrosion present on the unit, to which voids coverage. I spoke to several a/c companies and they all said that ALL A/C’s have rust or corrosion on them due to moisture in the air. This is total BS! They find any way they can to avoid paying your claim! Don’t waste your money!

So I had received this call from 1 of your Agents named Jimmy **, very aggressive, rude & disrespectful, he asked for Regina, I told him I was MS. **, after I told him to call me MS. ** he still called me Regina, if you are calling someone's house, how can you ask for Regina, so I told him I was a senior, so he said, "You don't sound like a senior," so what does a senior supposed to sound like, I should have done what I did with a previous man named Walter, he kept calling me Regina, so I hung up, I told him I was in the middle of booking a flight, he did not care, he kept on talking or reading his script. I don't know.

We had a very positive experience with Choice Home Warranty in fixing our leak under the sink. We turned in the problem, within an hour, we had a call from the plumber stating when he would be there to give us an estimate. He came right on time, called CHW stated the problem, got approval, and fixed our leak. There was no damage because they were efficient in tending to the matter immediately!

Had a HVAC TECH look at my furnace that was heating, but wouldnt shut off. After looking at it he said it a bad relay... ONE. Well he submitted that it had 4 bad relays and 3 burnt heating elements and because of it they wouldn't cover the repair. So he either lied right to my face or submitted a bogus claim so he wouldn't have to do the repair. Either way I was furious over this, Choice said that the furnace was broken before I signed up, which it wasnt. I canceled my policy and will NEVER recommend them to anyone.

Choice Home Warranty is well known for their low price. What they are also known for is trying to get out replacing/ repairing and/ or negotiating a lower price for what they already cover. I'm a 22 year licensed real estate agent. I've reviewed home warranty contracts over and over and over. I personally chose Choice Home Warranty because they negotiated with me to purchase a 3 year home warranty, priced over $1000 in exchange for repairing only the fan motor on my A/C Condensing unit. I won't get into it in detail, but on a second call for the repair/replacement of my dishwasher going bad they wanted to replace my expensive dishwasher that I paid $1800 with a $300 low end unit. Again, I had to settle with a unit that was less than $500 with far less power and features as my original unit, not to mention it no longer matches any other appliances I own. I dealt with it and moved on.

I purchased CHW in 2017 and just had my first experience in filing a claim with them. They were prompt in dispatching a technician, who quickly found the problem. The technician was polite, friendly and professional, and represented CHW well.

Shower head in bathroom, pipe broke off inside of wall. We called that morning and it was fixed by 5 o'clock that day. The gentleman at Choice Home Warranty was very helpful to us. We hope we don't have to call again, but if we do we know that everything will be handled very professionally. The company that they send out was very nice and very professional. I would highly recommend Choice Home Warranty to friends and family.

Just ordered my Warranty. I can tell you more if and when I may need to file a claim. I have put faith in the fact that you will follow through with any claims I may have in the future. I hope I never need you for anything major, but I trust you will be there if I do.

I do not understand how this company has such raving reviews. My dishwasher was not working and they sent a technician to repair it. When it was going to be more to repair they then offered me $179.99 to replace it. First you cannot purchase a new dishwasher for this amount. When I explained this to them they asked me how much I wanted. I did not want money, I wanted them to replace the dishwasher. What good is a home warranty if you have to do the work yourself. I have dealt with many home warranty companies and none of them have ever pulled this one! They ended up giving me $302.00 but I am still going to have someone come install the dishwasher or do it myself. On top of that I have to wait 20 days before they release the check. This is by far the worst home warranty company I have ever dealt with! I will be canceling my policy and going with someone else.

Garbage disposal and plumbing problem with toilet - I was without a garbage disposal for 2 weeks, while CHW tried to find a company fix both items. Unacceptable. They finally told me to find a company on my own. It was a terrible experience. I will be sending a bill for my toilet that I finally had to pay for out of my own pocket. We will see how that goes.

Bathroom Sink - A very polite young man and knew what he was doing. On time and knowledgeable. He knew exactly what to do and very quick in achieving results. He answered my questions and gave me suggestions on the problems at hand.

Horrible company. I am having issues with two toilets at my house. I called them and placed a claim. Technician came to my house, sent them the diagnostic that the toilets will need to be replaced although this is a cover items on my contract. They turned around and approved $130 for the technician to unclog my main line that has nothing to do with the technician diagnostic. Will cancel my membership with them. Horrible company. Scam

Just purchased warranty today. Obviously have not made a claim as of yet. Warranty sounds amazing. Will obviously save us a lot of money. I spoke with Eric he was very nice explained how this warranty works to my understanding. Thank you.

I spoke with Jason about possibly obtaining another Home Warranty. I had been with another home warranty company for years and they had really done a number on me when my AC went out in as much as they didn't fix my AC for 39 days (It is brutally hot in Houston). I feel real good about what he told me. Of course I am still a little skeptical (especially after being with AHS for 15+ yrs and getting the poor customer service I received), but Jason gave me reassurance that Choice handles their business correctly. A home warranty is a great concept and I feel good that Choice will be a great "choice" for me and my family.

The first agent on the phone with me was extremely rude and ignorant and told me that he didn’t want me as a customer with Choice Warranty! It seem like he became aggravated with me when I asked him a question about the plumbing coverage. I wish I would’ve gotten his name I definitely would have called and spoke with a manager. I did receive a phone call later on. It was a different person who was much more pleasant to deal with.

I have nothing negative to say. Brittney was very helpful and informative, she explained other options that are available for me to use and I appreciated that. I would definitely recommend Choice to others and Brittney's customer service was outstanding. I couldn't have asked for a better representative.

Washer leaking from bottom - This is only one of a number of claims I submitted that had to be submitted multiple times before the assigned company's technician would come out to investigate, and had to be call by Choice Home Warranty to get the repair done. Currently, I am not a happy camper!

I was told I could communicate via email with the person I originally spoke with to send proof of my current home warranty company to void the 30 day waiting period but could not email him as the email address would not accept my emails.

Greg ** provided very good customer service. He was knowledgeable about the product and provided many options. I was ready to spend $1k and ended up spending $2k. If the service provided by Choice Warranty is good then this investment will be worth it.

Great Service - Jason was very helpful with explaining the plan and was able to save us money. We opted to go with a five year plan and saved even more money plus an extra year free. Would definitely recommend your company. Thank you.

First my garage door would not open and they sent out a company who did an assessment then had to call in for approval. It took FOREVER so I ended up just paying the guy to fix it. Just recently (Dec 2018) I had ceiling light go out and called them. They sent out a guy who assessed the situation and discovered the fixture was damaged which was the issue. HE TOOK THE FIXTURE DOWN (14 FT UP) FROM THE CEILING and went to his truck to get approval. After almost an hour he said he needed to go to another call and someone would get back to me. NO ONE CALL ME OR CONTACTED ME SO I CONTACTED THEM...

I filed for a service request and some people came out charged me 45.00$ and left, and then I got EMAILS from Choice Home Warranty saying that (duct work under the home has collapsed and requires replacement), "We are not responsible for collapsed ductwork." I'm supposing it's not a part of the air conditioning system, but this is also in my contract. Includes: clothes dryer, clothes washer, refrigerator, air conditioning system, heating system, water heater, electrical system, plumbing system, plumbing stoppage, built-in microwave, oven/range, stove, cooktop, dishwasher, garbage disposal, ceiling & exhaust fans, ductwork, garage door opener, Whirlpool bathtub.

The entire claim process from request for service to the service call was an effortless process. Focusing in on the company sent, Potts Plumbing, to fix my drain problem, they were fantastic. The receptionist, Lynn I believe was her name, was so friendly and she was sympathetic to me having this problem during the holidays and despite the short holiday week would try and work me in on Friday but more likely it would be Monday. The guys that came Monday were great, friendly & since it was raining they laid cardboard by the front door in addition to the kitchen floor. In no time my drains were running freely and they did double checks and explained how far they had snaked the line and gave me suggestions to maintain the drains. Thanks Potts Plumbing!!

9 Volt Electric came to my house with no supplies, while there spoke to outside appliance company, discussed what was needed to repair - Clothes Dryer. Agent from 9 Volt set up following day appointment "after 2". Choice originally questioned the service but after speaking with Agent Anthony at Choice I was able to get the service approved. 9 Volt showed up at my house at 4:30 PM and completed the service.

The technician who came to my house was wonderful and he discovered why my dishwasher caused water damage to my house. It’s Choice policy that I have a problem with because my product is defective and Choice is trying to get out of fixing the defective parts. I wish I didn’t pay $2,000 for my policy because they didn’t tell whole truth.

Was on time, presented himself very well, smile on his face. Checked out washer, knew what he was doing. Very professional.came ready to find our problem with his tool bag in his hand. We were given age information on our washer which we bought with our house 4 years ago.

If you have something simple go like an ice maker or simple repair on a washer or dishwasher, they will cover it. Wait until a hot water tank goes. They won’t cover it. They won’t replace a tank. They grind for a band aid fix. They are no different than any other shady company. Wait until you pay your monthly fee for a year then need them to cover and they won’t. You’ll wish you then had the money to cover the appliance that went. Stay away from them. They lie.

Despite contacting Choice Home Warranty on two occasions to notify them of an unauthorized account creation and email subscription and my subsequent request to delete both these services, I have received no communication from Choice Home Warranty or assurance that they will be investigating into the matter and that my account has been deleted and my personal details remove. I continue to receive unsolicited emails from Choice Home Warranty.

I had been searching for a home warranty company. My mother had a great experience with Choice so I decided to look into it. It was fast and easy, covered everything I needed and more for a great price! It even allowed me to add my septic system for a great price.

I made a claim on Saturday and then I had a call that night. Be out there Monday on time. It was courteous, it didn't take me long for this problem with my electrical and I I was approved a few minutes. I'm happy. That was a excellent day. Everything was perfect. My mom is actually visiting with me and now we can plug it in another heater and She's happy. Everything was good with Mike the electrician guy. Excellent job brother thanks and w/ working with customer service. I definitely recommend anybody join up on this warranty good company. What comes with the good company is the technicians. They know what they're doing. Perfect day/worries free. Thanks.

Agent was knowledgeable about the products. Handled questions well. Suggested alternatives to meet my specific requirements. Good listener and good communication skills. Good representative of your company. Worked hard to give competitive rates. Did try to upsell me, but I declined, but that is not his issue.

Plumber called for disconnected water line, kitchen sink. The plumber was very efficient and knowledgeable. He corrected the problem and reassured me that the same problem shouldn't happen again. Choice Home was very efficient in scheduling this capable plumber and I and very happy that I have their coverage since purchasing my home 2 months ago.

Company that visited our home was extremely professional and knowledgeable. He explained the process and tested thoroughly. He also explained next steps to ensure we understood what to expect. Choice understood the urgency and provided a solution within 2 hours. So glad I switched over to Choice.

My case manager was excellent! She worked with me and helped me understand how the process worked. Her response time was above and beyond, I am just going to say wow! Thank you. Now I will wait for the "check in the mail".

We had a window of 3:00 to 8:00 on this past Friday. We stayed home all day waiting for the call. Nobody called or came. I called on Saturday morning and the man was very sorry. I guess it slipped through the cracks. They did get someone out that afternoon. But I think we should not have had to pay the service fee. Thus far, we have been happy with our previous claims.

Hot water quit. Called, got right on it, told it would be 6 days, received call next day and was told been change that that would be here in two days. Serviceman showed up on time, looked at it and had it running in less than a hr. Great service all the way around. Thank you.

I am totally dissatisfied with Choice Home Warranty and would encourage anyone to choose a different home warranty company! This is the third time I have had to have a repair person come out to attempt to fix my washing machine and it is still not working! Attempts to speak to someone in the company have fallen on deaf ears. Choice was told back in April the unit should be placed, however Choice chose to ignore the advice and I have been left with a machine that works briefly and then requires more repairs costing me $45.00 each time a repair person comes out.

Salesman tried to sell me a long term contract when I told him three times I wanted to pay monthly. Otherwise, salesman was very knowledgeable in explaining what their services covered. I am pleased with the amount of coverage listed on their website and what the salesman listed, too.

Very bad company. Be careful. Do not listen to the salesman. The company warranty policy claim covers water heater. But exclude 95% conditions that will fail the water heater. So basically, you will not get covered. It is like a cheating. They do not cover any water heat leaking, fail due to built up... Tons of conditions they do not cover.

The tech came to fix the refrigerator. He couldn’t fix it and told me somebody else will come next day. So, another tech showed up, he said the refrigerator needed a sensor, everything else was working fine. Now Choice Home Warranty tells me it needs a new ice maker, a new control board. I think your tech is a scammer. He’s probably trying to charge for parts that don’t need. You also deal with incompetent and inefficient techs. I’m not happy with your services. I want all the money I paid back. I’m entering bad reviews about Home Choice Warranty.

Friend recommended Choice so I signed up for rental unit. Friend later quite disappointed himself with Choice. Oven gas valve broke in rental house. Called Choice. Long story short; took them almost 2 weeks. During the downtime, Tenant family (3 kids) had NO OVEN! I called Choice repeatedly; they talk nice - but no sense of urgency. I escalated to their "resolution" dept. They are trained to talk calmly and pacify client - but no action. I expressed strong disappointment. They didn't seem to really care. I understand if you try to cancel policy, you get very little money back. I would actually rate them "0" if possible.

Someone came last week. She took down the part # and I haven’t heard anything back. The part will cost about $142. And for some reason there is a question as to whether you will approve it or other. I do not understand what kind of warranty is this?? It is fixable, please fix it. I looked at the claim status and it says closed... It is not closed, the dryer still makes noise, as the diagnosis was a bearing. Please fix my dryer per the warranty I paid a lot of money for. Thanks.

Will not cover refrigerator repairs because of dust and according to the repairman. When I purchased the warranty I specifically said it was a rental. Repair person wants me to pay him outside the company. I need a customer service rep to call me.

The case manager who resolved my case was very helpful, courteous and tried his best to reach an amicable settlement. His name was Sal and was provided great service by him. This is the first time I have been satisfied with my experience with any claim resolution through Choice Home Warranty.

You owe me money for my wait for 5 hours of my time. No one called or came to do the ductwork. Thank you. Just pay me ok. Just send me my money. I make 100 dollars per hour of my time waiting on your tech no show.

Choice has a great "sales pitch". They tell you all the great benefits and value for money. The backend process is flawed. The companies they hired, the claims reps, the management, and so on just do not care about fixing the issue. They have zero proactivity, zero follow-up, and zero customer service communication. If you sign with them, please do not think repairs will get done consistently.

Our Heater Went out in the dead of winter on the Sunday before Christmas eve. Would we have a family Christmas, would we have heat for our home and children we were not sure? We made the call on Sunday and Monday morning Christmas eve, the contractor was out to fix our heater. He researched, tested, and fixed our problem and left only after he knew we had heat in our home did he leave. Thank you!!

We called multiple times and tried many different ways to contact the technician. We have not gotten a reply or nothing and we have been without heat for three days now. I called the customer service and they always say they cannot do anything until the technician replies or calls back. They also that they are not an emergency insurance service. I would not recommend this insurance, because when you actually have an emergency they do not help.

I called to report my dryer, I gave the error code which indicates the issue. I was under the impression my dryer would be FIXED when the technician came, not just verify the problem and submit a report for approval. So I'm still without my dryer. Technician was nice but he didn't give me a business card or show ID. I just feel that the operator that took my claim should have told me that the first visit was just a verification. She was very quick to tell me I would need to be prepared to pay the service fee/deductible but not that my dryer would not be fixed. So I'm still waiting for the next appointment that HOPEFULLY will fix my dryer. I could have done by ordering parts on Amazon and watching YouTube video by now! But thought I'd use my warranty because that's why I bought it!

Well the first assigned technician never showed. That was assigned and was told to wait 24 hours to see if Jeffery ** would show. Choice told keep calling him which was annoying because I was stuck in a cold house all day waiting on some contact with the heat and air representative. Choice told me about their other option to have a call a tech myself and have so I called my own and they came right out. My only problem is that my reimbursement check is 69 dollars short because I was only was paid back for the part minus the 60 deductible. So I was shorted the company diagnostic fee of $69.00 which normally would be covered if the assigned repair company would have showed.

Ice maker. I called the office to place a work order for my icemaker. I was told that they will have a service person come out and fix my icemaker. I stated that it did not work at all. They knew my request was for the icemaker in my Maytag refrigerator. Then they said the next day. After I sat home all day waiting for someone to come, I called them to see if that person was coming and I was told, "No we don’t repair icemakers. They are not covered under the warranty." I was very upset and angry because they could’ve told me that in the beginning and I don’t understand why the icemaker is not included because it is part of the refrigerator. That is terrible.

Both reps were professional and went to work immediately. Once they were done, they explained the issue. I was very happy with the timing, service and how knowledgeable and responsive they were. I would recommend both this company and Choice Warranty without a doubt.

Technician arrived on time. He was very professional. He was extremely polite, and proved to be very knowledgeable. He explained what the problem was, and what he needed to do the job. He gathered all of the tools required, and fixed the problem.

First the good points… Choice Home Warranty responds very well and promptly to service calls. Additionally, the service technicians are prompt, courteous and have the technical expertise needed to fairly assess the situation. They also promptly report the results to CHW and CHW responds rapidly, usually within 24 working hours.

I paid for a service call, I had called in or a broken garbage disposal. The repairman arrived almost 2 hours late. When he arrived the garbage disposal was working. I said, "Well you are a plumber and I have a very small problem a dripping faucet. Since you did not work on the disposal can you at least fix the faucet." He said he could only work on the problem what was reported which he did nothing so for my $45 service call I got nothing. That is bad business. I am considering on cancelling my contract. This is only the second call I have placed with this service and each time there has been bad service.

First the good points… Choice Home Warranty responds very well and promptly to service calls. Additionally, the service technicians are prompt, courteous and have the technical expertise needed to fairly assess the situation. They also promptly report the results to CHW and CHW responds rapidly, usually within 24 working hours.

Our claim regarding our Maytag range was initially denied because of an error made by the claims specialist who recorded the details. It was improperly reported as a broken door latch when, in fact, the issue was with the control board. Because of this error, the claim was initially declined. When I appealed the claim, it was improperly documented. A second time it was denied again. This prompted me to elevate the claim to a supervisor who finally agreed that our claim was indeed valid. On the positive side, the technician sent to diagnose the issue and complete repairs was top notch. It is clear that at least some of Choice Warranty's claim specialists need additional training at a minimum.

Salesman Seth refused to let me read the terms and conditions before hustling me to sign up for the Choice warranty. Better Business Bureau gives them an F rating because they routinely deny justified claims on the grounds of 'pre-existing' or lack of maintenance. I am cancelling.

I had a main sewage line blockage. Bathrooms in my home could not be used. Appointment was scheduled for 5 days out. Emergency cases should be covered. I had to pay for the emergency service. Other than that, I was satisfied.

The business motto behind CHOICE's dealings is very interesting. I pay $39 every month to simply have access to the technicians, and when they arrive I still have to pay $45 out of pocket for every technician called. I wouldn't have a problem with this if CHOICE didn't always try to give an excuse as to why they won't fix some of the more serious issues I've had with my house i.e. the fridge and AC & heating unit. The only time I haven't had a complaint is when the technicians have managed to fix the issue without CHOICE's input, which makes me want to cut out the middleman. I'd rather just pay the technicians $45 and deal with them directly than to still pay $39 every month.

Icebox was not cooling. Needed circuit board. Great job. Company was on time and was very knowledgeable. He explain the problem and indicated when he would return to replace the board. I would recommend Choice Warranty to my friends. The warranty has saved my family lots of money.

Contacted Choice on Friday morning at 6:42 am. Received no word until I called them around 2:42 pm to see what was going on with my service call request to fix my furnace. They stated that they were unsuccessful in getting someone. Choice stated it would probably take 48 hours. I have never been treated so rudely and left me without heat. This was not a good purchase. Be aware consumers!!!

My dryer is only a couple of years old, but kept shutting down. I contacted Choice and they put me in touch with a local technician who was extremely knowledgeable and professional. He quickly found the issue and fixed it. He also came over a day earlier than expected thus getting my issue resolved faster.

Maurice was extremely knowledgeable which was a great relief after being in the phone with someone in claims who couldn’t answer one question without saying “hold for a moment please”. While I have had many problems with Choice, Maurice was able to answer my concerns and so I renewed my policy.

Having used specific warranties or doing needed repairs I chose to investigate total home warranty. Having a family member that has a home warranty contract I have observed the program functions. I compared several home warranty offerings and chose Choice Home Warranty. While cost was not a deciding factor I enjoyed the extended program offer. As with any new program there are already questions that will need answers. Since this is a new contract there has been no opportunity for customer service or coverage overview. However I view Choice Home Warranty as a home appliance problem solver allowing for homeowner peace of mind.

Like any other consumer I purchased CHW paying them 3 years of premium in advance, thinking they would provide exceptional service (As they claim). As time pass by the true nature of CHW started showing when I filed my first claim to repair an issue with Exhaust Fan. Technician found an issue with the switch, and asked CHW for a replacement (which cost less than $40). CHW took almost 1 month to approve and address this issue.

I signed up and was told I would receive a e-mail, which I did. I pulled up the contract and noticed that my heating and air condition was gas and that you don't repair it for it is excluded. I wanted to talk to the serviceman Fred who took care of me. I would like for someone to call me. I have a few questions. I have found that your all nice, nice. But once you get the person signed. Oh well. I may want to cancel my contract. I would like a call back ASAP.

Other contracts I had were repair or replace. I did not have to negotiate my replacement cost or arrange replacement myself. Expected more helpful service that other warranty companies offer. Gentleman who came out for service was excellent, my issue is not the personnel but the entire policy.

I was very pleased that Choice Warranty answered my request so quickly. I had a plumbing stoppage, and the plumbers were at my house the very next day. They fixed the problem in less than an hour. I was very pleased.

Our side-by-side GE refrigerator was not cooling properly in both the freezer and refrigerator. The repairman took off the panels from the freezer compartment, melted the built up ice, installed a new temperature regulator and told me to wait 10 days to determine that the refrigerator was cooling and operating properly.

The Dishwasher wasn’t draining. Tech came out 2 days later and diagnosed it. He was very professional and helpful. They informed me the next day that they would be replacing the dishwasher. Highly satisfied. I would definitely recommend the service to any homeowner. Thanks.

Totally disappointed with the info. and help I got on the phone speaking to one of the rep. Never had that experience before. I don't know what happened but I got treated unfair. I hope this is not to continue.

The company not professional to complete the claim. The company did not have a solution to complete the claim. The technical company not professional and grantee company did not have other companies to complete the claim. If any item needs to change the company should install a new one with the same level including to all labor cost.

Had my dryer repaired, the service technician did a great job. Called to confirm the time he was going to be there. Showed up on time and did the job in a timely manner. Very neat and clean. I would definitely use the service again.

Fridge broke down and parts no longer available. Spoke with a case mgr. (Sal) who played games with me trying to give me $400 toward a new fridge. After going around in circles with him he pushed it up to $599 which was still not satisfactory and finally to $700 which says they can reimburse more but have to make you work for it. I call that lousy service! Will be looking for a different warranty company.

I've been looking for the past month for a Home Warranty. I am one that will research and find 3 companies and compare and research the product and customer service. I called Choice (my 2nd choice of 3) and left my information with an agent and within a minutes Damont ** returned my call. He was very thorough in explaining the Home Warranty for my home. It is a pleasure to work with Damont.

I am strongly considering canceling my policy and going with a different company.

Technician is very knowledgeable on the issue with dishwasher. It took him no more than 5 minutes to figure out the issue with our dishwashing machine. He was on time and I would highly recommend him to anyone with dishwasher issue.

Today I had the most awesome experience speaking with Ms. Kelly ** who help me make sound decisions in purchasing a 3 year home warranty coverage. Her expertise and sincerity are beyond reproach. There was no pressure to purchase and I was not left feeling I have been taken advantage of. A true professional... "You Go Girl!"

I was provided a Choice Home Warranty as part of the closing process on my new home. I used their services one time and was happy with it. However, I have been harassed continuously by their sales department via email and phone. I have requested at least five times to be removed from their call list and have even spoke with a supervisor. One time I asked to be removed from the call list, the representative informed me that I could not be removed until I renewed my policy. This is unacceptable and even if they were the best company in the world, I would never do business with them again.

Toilet leak in master bath. Plumber from Easy Rooter arrived as scheduled, replaced a broken plastic item, remedied the situation quickly, was a courteous and personable young man. I was very pleased with the entire process. I paid him the required $45.00, a bargain in today's expensive service calls for all the trades I (plumbing, electricity, carpentry). I would recommend the Choice Warranty Program to all senior citizens.

Rep was willing to work with me to get best deal. Very helpful. Wanted the warranty for to be able to know repairs would be taken care of if they arise. Being on a fixed income we did not want to have to worry about big expenses if something broke.

I have the total package and for the third time CHW has refused to cover a simple component to one of my appliances citing obscure language in the agreement although the main appliance is covered. In the most recent case they won't cover a critical part to my HVAC system that would provide heat to my home. They said I could appeal w/ a 24 hour turn around and a 7 time frame for a decision. It's winter and I cannot wait 7 days much less 24 hours for a response. According to the technicians CHW often refuses to cover the most common items subject to fail in a home appliance system. I have no choice but to pay the for the entire repair. I will be cancelling my contract. Technicians cited CHW as the most difficult home warranty company to cover problems or challenge costs. Mostly the simple, common problems. Honestly, I think this is intentional so they don't have to pay.

Washing machine unable to repair at a reasonable cost, so you have me $299.99 to put toward a new machine. Would have been nice to have been credited $350 to new machine, but I Appreciate the amount I got and hope to receive it soon!!! Thanks so much.

Microwave went out. Company decided that it needed to be replaced instead of being repaired as the cost was too high. Contract term F-9 stated that replacement equipment of similar quality and capacity would be installed at the plans cost. Company chose to exercise term F-16 of the contract which states that they and issue a check for the value of the replacement equipment (NOTE...VALUE OF THE EQUIPMENT ONLY EXCLUDING TAXES, INSTALLATION, DELIVERY, AND ALL OTHER INCIDENTALS). In the end on a microwave, the cost will be at least $130 that they will not reimburse (for professional installation, Delivery, Haul away). Keep this in mind if purchasing this Warranty. I would expect similar treatment for any kitchen appliance.

Had Choice for a few years, had 3 claims. Choice responded with help right away, sent excellent repair/service provider to remedy problems and in one case replaced washer without any fuss! I would have no problem recommending this warranty company!

We had talked to Luke ** regarding the Choice Home Warranty options. He was very knowledgeable and concise on explaining how the program works and the savings involved with each program. My wife and I felt comfortable with Luke. Not the HIGH PRESSURE sell. CHW had been recommended by our neighbors who have had a good experience with CHW. We had a similar program in Minnesota. CHW delivers a little more and will work well for us. Thank you Luke and CHW. Joni and I look forward to working with you.

I had Choice before with my old house and chose them again for my new house. We only call when I can't fix the problem myself. They are prompt and understanding. When I contact them with an issue they are caring and understanding.

I have had several homes under home repair companies such as American Home Shield and else. I have 2 homes under contract with Choice Home Warranty. I had signed a 3 years contract for each. I will not make the same mistake and will not pay this company a Penny again. They have let me down and degraded me every time I needed service.

Updated on 01/03/2019: After refusing to pay a claim, for a refrigerator repair, Instead of paying for the claim, Choice Home Warranty made me an offer to send back my $375 and cancel the policy. At the same time they requested that I give them a 5-star rating for their services on their website. I refused to accept the offer, and told them, "What is the use of an insurance policy, when it can't be used anyway." Any time you have a repair that is too high, they want to cancel your policy and refund the $375 you paid for the policy. That's not how insurance policies work!!! They always try to avoid paying a claim. I hope no one would use this company, they will not help you. They only want your money!!!

In November 2018, Choice Home Warranty hounded me with hundreds of phone calls a week to sign up. So I did. In December, I had a problem with a few minor issues at home and I filed a claim. They found a company to work on my home issues for Dec 25th (Christmas Day) from 3-8 PM. I could not get a hold of the technician before the appointment and neither could CHW. When I called CHW yesterday at 6 PM to inquire about the technician, they said to wait until 8 PM. No one came. This morning, no one from CHW was helpful and they proceeded to cancel my warranty after only one month into the contract. Be aware, they gave me only 10 months of service money back and also deducted another $50 off from my contract for cancellation fees. Stay away from CHW, do not believe all the fake reviews. Thanks.

Received our check to replace washing machine! Went out and replaced! Arrives Saturday! Check was timely and only had to add a bit to get the machine that would meet our needs! Would definitely recommend to our family and friends! Thank you!

Garage door opener broke down the Friday before Christmas. Filed a claim online, got an appt the following day for Christmas Eve. That never would have happened with American Home Shield. Should be up and running right after Christmas. The vendor sent by Choice was top notch as well. Thanks so much.

Something that everyone should consider, my realtor suggested it. The agent was very helpful and informative. She was also human, which was always a plus. Since I hope to never use a home warranty, it comforting to know it's there if I need it.

My washer, in the house we bought six months ago died. The transmission gave up. The repairman was here in two days, pronounced the washer as dead, and contacted Choice. Choice offered roughly 50% of the replacement cost, and given the age of the machine, very fair. I’m very pleased.

Had same problem with dryer when I had Sears warranty. A real nightmare. Had me going from one company to the other. This company CHW sent out one man and he corrected the problem immediately and this company is cheaper. Happy I changed over to CHW. Thank you.

My understanding was that all I had to pay was a $60 Co-Pay, and that you would send a reliable appropriate service contractor within 24 hours or less. My appointment was set for December 26th, and my claim was filed on December 22nd. I could not wait 4 days to have my sewage line unblocked since my overflow pipe was backing up in my front yard. The contractor (Bill's Plumbing) told me if he came out on the 22nd it would cost me an additional $150, which I paid in addition to the $60 Co-Pay. This is unacceptable, and I might as well keep my Premium and not have to pay since most my claims are emergency types, and I could pay them with my premium instead of paying Choice!

I had plumbing problem, it was leaking behind the wall. The technician came and said that my catridge was broken. After they submit to home warranty, it didn't cover, so I made a complaint and finally got cover, but I still found that the pipe still leaking behind the wall. I call CHW again, the tech came again and said that the shower arm was broken, it need to be replaced, again it didn't cover by CHW. The manager Tashya will send me a $75 check (20 days, I haven't receive the check till now), I hire another plumber to fix it and my plumber just fix it without replaced the shower arm!

Choice sends qualified technicians that know what they're doing. Kind, courteous, and prompt. That speaks volumes, thank you Choice for making you my 1st choice in caring for my home. I have 2 policies on a rental property and for my home and wouldn't choose anyone else to take care of my homes.

Exceptional service called me same day to set up inspection for the following day and then replaced the pump motor the following day. Highly recommend Choice Home Warranty. Great value. The pool company was very professional and provided us with great tips and tricks.

Very good service so far. No problems. My dryer broke. I called them today. It was fix next day. I didn't had to wait. Fast service. There is no hold over the phone like other insurance companies. I being recommending this company to all my friends.

We had water standing in the sink and also leaking pipes under the sink. They were very knowledgeable of problem and worked quickly to repair it. Had the needed parts in their truck to fix problem. Cleaned area after working.

Choice Home Warranty is everything that I believed it was when I purchased CHW. So much so I purchased another CHW for my other home in GA. Thank you for being the Warranty company you said you were when I purchased my first warranty. The technician you sent me was very professional and knowledgeable. I recommend you use Douglas Appliance anytime you could. A great representative for CHW.