Choice Home Warranty Reviews

This was a rip off! Upsold me a policy stating that I could get my septic tank pumped for free once per year to be told they would not cover unless it floods in my house. $1750 out my pocket and extra for policy I couldn't use for full tank and damaged lench line. WHY BUY HIS SORRY POLICY! WASTED MONEY ON POLICY I COULDN'T USE.

The two gentlemen who were sent to repair my refrigerator were from Texas Home Appliance Service. They were a little past their expected time but that's okay with me. They were nice and took care of the problem. I would recommend their service to others.

I had a contract with this company for approximately 5 years. I tried cancelling the contract several times beginning in 2016. When I spoke to anyone, I told them that their service was horrible. They sent out non professionals to do the work. The small print in their contract shows, they basically cover nothing that would break or need to be fixed or replaced!

Broken Microwave. The repairman called and texted immediately. He was punctual, polite, professional, and knowledgeable. He explained exactly what was wrong in a way that I could completely understand. And, he had all the parts he needed to fix it. I really appreciate the fabulous service. Thank you.

The Choice Home Warranty representative was very good. The more we talked, the better it got. I now have a peace of mind at a very good price. I have been thinking about getting a home warranty for a good while. Now I have one I can afford. I also chose to get the 5 yr plan to lock in the price. Thanks, Ruiz.

I’m going on 1 month now with a Stove that Choice Home Warranty have “in fact” sent Sears out to repair. Feb 5th, current date no parts have arrived Mar 1st. No fair resolution, no call, No email or contact.

My refrigerator stopped running so I called Choice. They processed my claim advising the repair company would respond in 6 days. That's is too long to wait for repair or replacement. The very next day after filing my claim the repair company contacted me saying it would be even longer for service. Unacceptable.

AC unit coils clogged, Technician came out. Very nice. Fixed problem. Was there two hours. Cost me $1200 that was not covered from home warranty. Very, very disappointed in company. I will not purchase again. The service company was very good, on time, professional.

Choice did assign a technician for the work on the stated claim. However no one turned up during that time and when called the technician they said that the appointment time was incorrect. Wasted 3 days in this to get a technician due to miscommunication from Choice.

The repairman was great but CHW will never have me as a customer again nor will I recommend them to my friends. This plan cost me a lot of money, I have used it very little and it cost me big time from the $45.00 to what they pay you for the loss and then I have to pay for the difference in price of the new mdse. plus installation. Never again!!! Unhappy customer.

I’m so impressed with the service, everyone was so nice and efficient. I told them what I need, they got prices for me. I went online a few days ago so all of my info pulled up, it was very quick and easy to enroll. The customer service rep was very pleasant. I felt good paying for the service. Great customer service goes a long way. I was like, "take my money." I’m so happy I found this company. Thank you again for making this so easy. The price was amazing. Thanks again.

Excellent response and service from the service technician. He was timely and competent. Choice Home responded quickly to my requests and also updated on all sets of the service repair. As a contract holder, I am very pleased with Choice.

I called with questions before finalizing my choice and was greeted by a very friendly associate. She answered my questions quickly and within minutes I was signed up. My emails with my policy information arrived very soon after. The ratings were the best for this company, so I am excited to see how things go.

Salesman got my address wrong even after I specifically told him not to use Pittsburgh as the city but to use West Mifflin. I had to call back to get address changed. I hope it was corrected. Not happy so far with the service and it's only been 24 hours.

The multi-year policy I bought included a limited roof repair. When I tried to use the policy it became apparent my tile roof was not covered at all by the roof repair...only shingled roofs are covered. Why wouldn't the salesman know this before offering it? I live in the desert so it should have been obvious. Subsequent calls to the Sales and Resolution departments got me nowhere. My calls were never returned and a Resolutions Manager who was supposed to call me within 72 hours never returned the escalated request. Removing the limited roof repair from my contract did not reduce the cost to me for the 3 year plan. Choice maintained it was free when I signed up...yeah right, nothing at Choice is free other than bad service.

The toilet tank was leaking water behind the toilet onto the floor. The plumber looked at it and had to go get a part. It took him a while because there are not any stores close to us. He did a great job and was very nice.

Gas stove burners were yellow. Communication was excellent. All commitments of timing were met. Technician was courteous, informative, and resolved issue efficiently. Technician gave a thorough explanation of issue and possible causes. We were pleasantly surprised that cost of the call was covered completely under the warranty policy.

It took more than 2 weeks to get an authorization to repair after you sent out 23 different repair men. 2 appliance, 1 plumber. And when the man came out and confirmed the leak was a bad valve instead of calling and getting authorization and making the repair on the spot he called later and now another day has gone by and I have not gotten a call when the stove will be fixed. 3 separate claims unacceptable for a $30 part. The first technician should be removed from your list.

I am so very happy that I chose you a warranty company as you sent me a repair company (Mitci Services) that gave me the best service that I had not ever received. They worked with my schedule, repair person arrived on time and took care of issue, just like that! I have already referred Choice to others. Thank you.

I was with a similar company for the last 10 years and every year it kept getting more expensive. I decided to look for similar coverage and it seemed as though as soon as I hit enter my phone was ringing. I had a great experience with Jeff. He gave me several options and the price worked perfectly for me.

Plumber helpful but leaked again after he left. He did not find the problem and fix it... Send him back please. He was on time. Nice guy. Toilet drips still. Paid him but not fixed. Upstairs one of three toilets in my new condo leaking.

Craig was an excellent agent. He answered my questions, explained things clearly to me and was very patient. He found discounts for me and gave me what I thought was a good price. I am a happy camper. I have already recommended him.

After calling Choice requesting a plumber on Sun, I had a plumber in my apartment on Tues afternoon. He works for a local company, and is a professional in his trade. This is the second time I have called Choice and the other call was for my freezer. The repairman fixed my problem in a short time.

Not sure where the breakdown in communication and execution happened but I reported my issue on Saturday and here it is Wednesday at 7pm I still do not have any heat at my residence. No way I should have to call daily for an update.

It’s almost one month to get my 18 year old oven repaired. Instead of replacing the part they are going to send the part out to be refurbished. I will not recommend my friends or family to get this warranty service plan and company.

Dishwasher Replacement - Ashley was very courteous. She expeditiously handled my claim. She explained the replacement/repair policy and proceeded to come to an acceptable resolution since I declined the initial "cash" offer. I'm quite satisfied with Choice Home Warranty. My prior Home Warranty company can't compare with Choice.

My hot water heater went out on one of the coldest Minnesota days this winter and I called to make a claim. There is a hole in the tank apparently and guess what? That is not covered. The main part of the water heater, the tank, is not covered. If you are okay with a long list of excluded items that should be included in a warranty, and getting bad news, then go ahead and get this plan. Otherwise steer clear.

Refrigerator freezes up - Repairman was prompt and professional. He was in and out in an hour. He was very knowledgeable and knew what was wrong immediately. I will use him again and I highly recommend him. He called to let me know when he was coming. Cleaned everything up and left no mess.

Called for service on my disposal. Appointment was scheduled for a week later. Repairman who was assigned my repair arrived and told me my disposal needed to be replaced. He did not have a replacement part. He could not call his office to check on a replacement part so took almost two weeks to get the part and my disposal has yet to be repaired. I will look hard before I sign a new contract with this company.

This company is based on fraud and they are here for your money. Watch out!!! Would not recommend this home warranty at all!!! Think before shelling out your money to them. They seem very promising and convincing when signing up but not worth a penny once you have an issue. It's like knocking on bare walls...

I have to say I was pleasantly surprised, after having issues with CHW in the past about coverage. CHW has stepped up their game, from the scheduling process all the way through settlement, after determination that appliance was not repairable. I was provided a TRUE fair market value for the appliance, which allowed me to go out and purchase a new washer/dryer. This is what a protection plan is supposed to be and CHW has made some great changes in their efforts to support their warranties. Thank you CHW!

Within 5 months of living in our house, our heat stopped working in our house. I contacted Choice Home Warranty who sent out Pro Comfort Air. Although the first day no one showed up for the appointment, when I called they were able to set up a new one for the next day and were obviously sorry that they missed the appointment. They have been very helpful and respectful and are working on the issue.

This request was a waste of my time and money because the problem was a leak in the faucet hose and the plumber said the faucet is not covered under the warranty. I wasted four days of my time and $45.00. The plumber did not show up within the window for the appointment on Monday, 2/25/19. The plumber showed up within the appointment window on Tuesday, 2/26/19.

My refrigerator went out on a Saturday night contacted the company Sunday. Received a Email stating that someone will be out Wednesday but no one showed up. Called back 3 times complaining about it then I get a Email stating someone will be out Friday... They came and look at it & didn’t have the parts so they had to order it... parts came the next day but they was closed so I had to wait until Monday morning which they came out to put the part on but the refrigerator still didn’t work. So I gets another Email saying it will be cheaper to replace the unit. So replacing my unit is giving me 390.00. I thought replacing means giving me the same refrigerator or something similar not 390.00. I don’t care where you're located at you can find a refrigerator with a ice maker and water dispenser on it for 400.00 or near!!! So I have been out of a refrigerator for more than a week.

Yesterday I signed for a home warranty with Choice Home Warranty because of the recommendation of a friend. Jeffrey ** was knowledgeable and patient. He answered my questions with great detail and clarity. It is important that his customer service is highlighted because it is definitely a huge plus. Thank you, Jeffrey, for representing Choice Home Warranty well!

The appliance (dishwasher) was 15 years old and could not be repaired. Due to its age they could not replace it with a new one. CHW compensated me very fairly to help me replace it. I was especially pleased with the last young lady who helped me and I was pleased with the final results.

Choice Warranty was called to fix the garage door opener, it took a week for scheduling but they came and replaced the opener very quickly. The issue with Choice is that they will cover the less expensive stuff but not when it comes to replacement of A/C.

Francis is the first contact I got on the phone. Such a nice young gentleman. I like the fact that he did not try to push things or options down my throat. He understood my financial situation (fixed income) and worked with his supervisor to get me a great yearly cost as well as a good service call cost. I also like the fact that Francis gave me his direct number and extension to contact him should I have issues. Can't rate the Coverage section just yet. This is my 1st year with CHOICE.

Extremely disappointing and I think it is sad that a company that you pay good money to will not cover something like my system that failed because of an act of God from the rain that caused my system to fail. Oh yeah I forgot it is all about the money. Not the client who purchases the warranty then you all make every effort and find any excuse not to pay, very sad service.

I chose Choice Warranty as a first time homeowner. As my year contract comes to a end I have not had one thing on my work orders repair or fix. I've had company come out to repair my home to say that they have to return at a later date to never return with said parts. CHOICE WARRANTY just calls the next company on their list. From being denied work orders to being unsatisfying with work orders. This company is a waste of money and sure a peace of mind with your new home. Will not be renew my contract after it ends.

I submitted a claim for a dryer repair. An appointment was scheduled for the very next day. I was unable to make appointment, so CHW contractor rescheduled for the next day that I was available. The contractor arrived on time, diagnosed the problem, obtained the part, and completed the repair this very same day. My dryer is now functioning like normal! Thank you CHW!

Plumber came and changed, hoses underneath sink, was dry one day, 2nd day, bottom of cabinet was all soaked again. I called 5 Star Plumbing, they said it is the faucet, it's not covered under the plan, but for $220 they will replace.

After having them for over a year and paying every month like clockwork, they denied our claim a 200.00 claim. Very mad after to had to talk to a manager. The manager is going to send us the money to fix it, IN 30 DAYS. In the meantime NO HEAT OR AIR. So here we are freezing in Ms.

Electrician arrived on time, was friendly and answered all questions to my satisfaction. Was very thorough when looking at the concern to come up with a resolve to my concern. He completed the task in a timely manner and my electricity was working fine. Job well done. Thanks.

Great coverage with fair charge. Wonderful customer service but I felt a bit pressured to sign up for an extended period. Overall, I recommend to anyone who’s interested to have home warranty either residential or investment properties. I had positive experience with getting the job done.

Arrived at a reasonable time. I would recommend River Street Heating & Cooling to all my friends. After he checked everything he took the time to answer all my questions and explain how to care for the furnace in a way that I could understand.

I entered a claim via the CHW website for our Dishwasher that failed. CHW assigned an Appliance Repair business within hours. Less than 24 hours later a tech was at our home diagnosing the issue; thanks for the responsiveness. Based on the cost of repair, CHW determined that a replacement was more effective. While the replacement amount I received from CHW was below my replacement cost; the expeditious nature that CHW handled the claim was appreciated.

Furnace would not light, only the fan would run for a short period of time. Technician was able to find the problem and fix it quite quickly. He knew just what to look for from the trouble guide and proceeded to check out the electrical system to make sure that everything was working correctly.

My plumbing problem was fixed very quickly by two very professional gentlemen. I am so pleased, thank you very much for all your help. You ALL are amazing. There was not a service charge and I received a new garbage disposal. This was my lucky day! Thank you again.

I am taking another chance on Choice Home Warranty. They tend to have few contractors that have availability for a service call in the evenings. I wish you could request a contractor to make sure that your appliance isn't getting diagnosed wrong.

First time using this warranty since I joined May 2018, and IT has left me very unhappy regarding the process used CHW and has left me feeling if I made the right CHOICE. I had 2 claims and after numerous of call and time wasting waiting my frustration level went over time but being from Ontario and looking at the process that wasn't what I was expecting overall.

Updated on 03/03/2019: This is my 3rd complaint for what was an overheating issue now a non working furnace in the middle of Winter in Chicago! Service was called on Thursday February 21, 2019. Today is March 3, 2019 and the issue is still not fixed! This is extremely frustrating as I am 37 weeks pregnant with a 23 month old toddler at the house! The current temperature in our home is 59 degree!!! The service company assigned to fix the problem has not fix the issue! They initially came out and said it was a filter issue, then rescheduled for another appt because they did not have the missing parts on hand.

Very professional company and they made sure the job was done and sink was completely fixed. He had to come back because he needed another part. I was very satisfied with his work. I really have nothing more to say. Came early then the date appointment was scheduled which was good so I didn't have to sit home and wait.

Dishwasher repair - First claim with Choice and very impressed with the service and promptness. They give you the opportunity to find your own repair company if they don't have one within an hour or so then they reimburse you within 30 days. Made the right decision signing up with Choice!

Yes, Allen ** came and found the problem with my dryer. Now I have my dryer back producing a lot of heat again. Thank you for the great service that I received. I would definitely recommend Choice Warranty to my friends because you never know when problem will occur.

I was quite impressed with the service I receive yesterday. The tech from Neely Brothers was very fast and efficient. I would highly recommend their service. The tech left everything neat and clean and in working order. I can't believe how fast my the replacement of garbage disposal was.

Top oven element went out. Worker here perfect. Offered to get element and come back shortly but said he could not get part approved & had to come in the mail so instead of getting the oven working same day it will be a couple of weeks to save what maybe $20 but you get a very unhappy customer. Wish I had not signed up for a 5 year plan but maybe that is why we get this service.

So I attempted to submit a claim for a Hot Water Heater because mine started leaking all over the house. I submit the claim online. Got denied because the Hot Water Heater Tank is not covered. Well the only way to repair a “tank” is replace the whole unit. Well they state since the “tank” is not covered under section D of the clause I do not have coverage... So when I asked how come it states black and white my in my contract HOT WATER heater covered it's actually not. The only components covered are the heating ELEMENT and pilot light assembly. The “tank” is not covered. But last I knew when something states HOT WATER heater it includes the tank since you can't separate the two!! Watch out for these thieves.

I spoke to Tulsa. Well spoken, gave me good understanding about your company, answer all my questions and made a deal. I recommend her to my friends and family. Good work Tulsa. Be looking forward to my free monthly payment. Keith.

Not happy because I called twice for one service issue. The first service provider told me he wasn't going to come out and to call my insurance company to get another person assigned out to my home. The second service provider was late by more than 4 hours and on top of that...the work he did was not covered by the plan. My day was wasted on Saturday and Sunday by waiting on a late technician and one that decided not to show and then my issue was not covered costing me more money. I am highly disappointed.

Buyer beware!!! These people will lie to you about the contract to get you signed up!! They will try to dispute any claims you make concerning repairs. They will say anything to keep you from canceling. I bought a six year policy, had it for 11 months, they paid one 75.00 claim. I canceled after 11 months and only got back $1400.00. They kept $1,000 for doing almost nothing. They also lied and said I had 5 year contract in order to keep more of my money! I worked with Chase Visa to try to recoup my money and wasn’t able to because they lied about everything to them. They used fake screenshots of my purchase which I made on the phone! Please don’t get scammed by these thieves!!

I am very satisfied with the rep that helped me. He was patient, understanding, and answered all my questions. He also made sure I understood everything and made it easier for me to get through the sign up process. I would definitely recommend this to anyone looking for this service.

The inspection happened on time. The service is professional. We are waiting for the parts to fix the issue. It’s scheduled in these two days. We expect it could be closed this week. My tenant didn’t request to pay the onsite fee in advance. I hope that there is no surprises to me. Thanks.

In numerous years I’ve had a grand total of 2 claims that cover multiple properties. The first they claim they don’t cover because it was most likely going bad prior to us buying the coverage. What?!? Eventually, after multiple phone calls and arguments they did cover it. It took about 2 weeks to handle a minor problem. Recently, our hot water heater went, took a week for someone to come out because all the companies they tried to book wouldn’t work with them due to payment issues, finally one comes out tells us he is reporting it needs replacing and should be covered. They claim not covered because they do NOT cover tanks. I’ve been told by other companies like AHW and 2-10 are great. Go with them. Do not flush your hard earned money with a company that will come up with any excuse not to cover it. Scam!!

Bernard ** was very courteous. He offered me all options. Very patient and kind. I think the value of service is worth the money. I am a Realtor and hope to be selling these warranties to my customers, as well as relaying this I do on to my colleagues.

Choice Home Warranty did a great job of managing my recent claim promptly and professionally. Uptown Pool Service (the dispatched service provider) did an excellent job of resolving the problem and they worked around my schedule for the appointment and were very professional. Thanks!

My husband and I have had Choice Home Warranty for a number of years and have been very pleased with the quality of the service. They have been prompt in service and the quality of repair has been excellent. Choice has given us a money allowance to reduce the cost of a new appliance if it cannot be repaired successfully or economically. We have always had assurance that the employees of the company doing the repairs were honest, properly trained and guaranteed their work.

Shane was very knowledgeable, he was on time and did all we asked. Great job. He has been here for two different issues and has always done a wonderful repair each time. I would highly recommend him in all ways. Thank You.

I have not had reason to place a service call yet, but Kendra was very helpful in listening to my needs and setting up my accounts. I hope future interactions will be as positive, so I can recommend Choice to all my friends.

Ed with E&E Elite Services came to our rescue! We are so excited about our (now) more functional and QUIETER garage door! Hats off to Ed for making us feel so much safer. I highly recommend him for your garage door needs!

Overall good experience. The tech was friendly and knowledgeable. Despite terrible weather conditions and our furnace being an outdoor unit, he stuck with the job until it was completed. He remained professional and courteous through it all. Choice was easy to use and took care of finding the tech for the job, which decreased my stress.

Had problem with toilet - Plumber identified problem and fixed it in an efficient manner. He communicated extremely well. Overall very competent and excellent. He was very neat and came on time to fix the problem. Also, he called me one hour before his arrival to inform me that he would arrive in approximately an hour.

Called Thursday afternoon and had a technician out Friday around noon. Technician was very helpful and professional from Next Generation. Had approval to fix by Friday afternoon. Very pleased with how we were treated and how for how quick the problem was resolved.

I called to inquire about a new policy. I've never had a home warranty before. The guy who helped me walked me through all the steps and answered all my questions. He was extremely helpful. I appreciate all of his assistance.

Washing machine making loud noise - CHW is great. Easy, friendly, quick. This is my second time using them since I purchased the warranty. Both experiences have been awesome. I am still waiting on the repairman to get a part and finish job. Once the job is completed I can give full experience rating.

I specifically asked Sal ** if my ice maker would be covered, he said yes. I paid for the 3yr Sr coverage. When I got the emailed policy, it says ice makers are excluded. I was also disappointed in the cap placed on repairs. It seems too low to get these issues fixed. I may cancel this policy Monday unless I get the coverage I asked for.

Thanks, Choice Warranty. I called because my washing machine was leaking water, this happened on a Sunday night. They put the claim in Monday we had a date and the repairman was out on Tuesday. Very fast service. I also have to thank the customer service rep as well. All we had to pay was the deductible.

Our 30 year old water heater stopped heating. I called to get it replaced. You opted to repair a 30 year old tank for almost $500 instead of replacing it. Come on people. How stupid can you get? It's a miracle that a water heater ever lasts 30 years but to repair it instead of replace it IS just plain STUPID. I'm sure we will be without hot water again very soon.

Had trouble with our AC unit not shutting off, called Choice, fast response to our problem. Since no one was available in my area for my problem they told me to get my own tech. They approved the repair and in less than 24 hrs my unit was fixed and we were cool again. Living in the south it's very important to have a quick response. Thank you Choice, prompt and easy response. I can recommend them to anybody.

I submitted a new claim and told you who had worked on the furnace prior and you sat on your hands and as far as I could tell you did nothing to find anyone local to fix my furnace. You refused to take my word that I had contacted Nelson myself just like your email said to do. And when I tried to get reimbursement from you you told me no, and had to have Nelson to call you. At least they were understanding and got it worked out. No thank to you.

This was horrible service. Had to call a second company to do the job and waited 5 days for service. Not a good warranty plan and can't recommend to anyone. First company could not provide promised service and never showed up.

Toilet in master bath shower were leaking. Wright plumbing came over and within a few hours it was completed, one day after I called Choice Warrenty to submit the service order, thank you. They were very professional, customer service was very polite and professional and I have not had a problem since the fix.

Slow draining shower - They sent a plumber. He worked on my line for two hours, decided he had to go through the roof vent which my warranty did not cover. 220 dollars later he says he could not get it unclogged so he said that was all he could do. He recommended I go to Lowe’s and buy an acid product that it would work for sure. I did that and the clog cleared but I got screwed by the plumbing company.

So happy I decided to go with Choice. Simple & smooth. I called with my problem & within 30 minutes I received an email with an appt time & day. Repairman came & fixed my oven & all is great. Service fee was what I was quoted. Couldn’t be happier, would definitely recommend them.

I called and told the sales rep that my septic tank would need to be pumped in the next few months. I was told repeatedly that I would only have to pay the $45 service fee and my monthly payment. 10 months of $54 a month payments and I was told the warranty would only cover the first $200 of the service. The service company said Choice was the worst warranty company to deal with. I agree. I will not be renewing my contract with this company!

Quick and easy explaining items available. Great price and all items seem to be covered. Much better than our previous company. I will recommend this to my neighbors and friends. Very happy with the whole company policy. I like the added benefit of taking a six year contract.

Two years ago when I first purchased my home and this warranty, one month later my furnace/AC went out. Choice Home Warranty refused to pay for the replacement, although it went out due to old age and not negligence in maintenance. Interesting enough, that happens to be their selling point - replacing a furnace unit is expensive but if you purchase a Choice warranty - you won't have to worry. Do not believe them! Find another company, ask friends and family who they use and how their service is.

The repair was done ahead of time and the repairman was great! I was pleased with the service from both Choice and the contractor! I have used other warranties in the past. This is the best one I have found! I also love my salesperson. She is extremely good.

Microwave broken. Technician came and assessed. Replacement required. Cash offer of $220.00 accepted. Awaiting check in the mail so I can purchase and replace broken microwave. Will go to local Lowe’s or Home Depot to find replacement. $220.0 will not cover technician to install the over the stove microwave but that is ok.

Excellent customer service. The best coverage out of all the companies that I researched. I was with America's Preferred Home Warranty for 2 years, after a bad customer service experience with billing decided to swap... I am a disabled single mother and homeowner, any major appliance breakdown would be financially devastating to me. I researched the market very carefully and felt like I made the best choice. Would definitely recommend and have told my friends about it including my real estate agent.

So far my experience has not been good - I have paid for a 3 year policy in advance and this is the first two claims I have filed - one they rejected for a roof leak which roof coverage was the entire reason I went with choice -- the other they tried to do a buyout of a $400 microwave with 169.00.

I couldn’t believe the fast return for unclogging my drain in the same day that I called! The lady that arrived was very professional and pleasant and quickly unclogged my basement drain! Kudos to Choice for their efficiently. I have put this off for so long expecting a long wait for service but I have been pleasantly surprised!! Everyone was very pleasant and I did appreciate the transfer of my call when I couldn’t understand the gentleman who answered my call! Thank you!

We had an excellent experience dealing with your agent Brad **. Brad was very courteous and helpful in getting us the coverage that we need, at a price we could afford. We are looking forward to working with your company.

The tech was great. However the initial appointment was three days from the time I called. Also on the day of the appointment I had to call to get a status when it was 15 minutes before my appointment window ended. I would say the tech company did not have good customer service.

Spotted the problem within 5 minutes (washer/connecting parts to drainage). Took care of it within 39 minutes, and cleaned up the space before leaving. Great service with competency. Your technician is courteous and helpful. He seems an asset to any organization. Keep up your standards in selecting qualified people for work.

Dobberwood Appliance is the best repair company I have dealt with. CHW has been very responsive to my problems and sending me the best repair person(s) in the Tallahassee area. I highly recommend CHW to those who want peace of mind for the continued use of current appliances/plumbing.

Excellent experience, representative very welcoming, helpful in answering my questions and offering options for purchase and payment. Reviewed policy after speaking to rep. Explains coverage, how to file a claim and steps to disputing a claim. Well written and easy to understand what is covered and what is not.

I received a call from CHW concerning scheduling service but the next information I received was from my management company telling me I would be billed for the water heater replacement because CHW doesn't cover them. Where is the communication from CHW to me? This has happened far too often!

Initial contact with Home warranty wasn't good, ask for supervisor whom quickly resolved issues, I shouldn't have to ask for a supervisor! The supervisor stated maintenance request are not in their system. How stupid is That! VENDOR meet their appointment and completed the task in a professional and courteous manner.

My washer and dryer have been broken over two months. I was assigned two different companies and both were very unprofessional. The first one being the worst. They didn’t return calls or didn’t show up on two occasions. One day was my birthday. I sat around waiting on them. The new company I was assigned this week I thought would be better. They made an appointment with me. They sent an automatic message on the time and date they also didn’t show or call. I wasted a lot of time dealing with these people and spent a lot of money going to a laundromat. I am canceling my account with Choice.

They say they will replace your appliances but it's been 2 months with no check!!! I've called customer service several times to be told something different each time!!! They are proposing I wait 4 months to receive the check or pay an additional 30 for them to reissue a check because of their mistake!!! Don't have a number to corporate office to even file a complaint!! Very unhappy about this situation!! How can you say you replace appliances when the customer has to replace it and pray they get reimbursed which is the real process!!

Your company claims it will replace a hot water heater. After the issue arises I find you don't replace the tank. The water heater is one unit! How can you say we replace hot water heaters when you don't warrant the tank? Next was an issue with the light switch in my home. Digital switches aren't included? More and more homes are "controlled electronically". With as much money as you charge, I would think this should be included. That is what insurance is for!!!

Tech arrived in a car with few tools and no spare parts. The water heater was OK but the pilot lighter was inoperative. He went to Home Depot to get parts. Apparently they did not have the right parts so the tech used paper and a match to light the pilot. Tech said he would return in a few days after he obtained the igniter parts. I have not heard from him since.

"One Good Plumber" came out to install a garbage disposal after mine died and started leaking. While he was pleasant enough while he was here, it was clear that he didn't know what he was doing. He failed to remove a knockout from the pipe to which you attached the waste line. As a result my dishwasher stopped working because it could not drain water. This resulted in another $75 call because the "One Good Plumber" said that he hadn't done anything to the dishwasher and refused to respond to my texts after that.

Samuel from Roman Plumbing came out to fix my water heater, it was just a hose but since I am confined to the house and couldn’t replace the hose, Samuel replaced it, thank you Samuel! I would recommend Roman Plumbing to all my friends!

Plumbing stoppage - It had been backing up almost constantly for about six weeks. But when the plumber got here we ran the shower and tub faucet for 25 minutes and it didn’t back up. I don’t know if it is a city issue or what, but it is fine for now.

Part on opener broke causing garage door opener not to work. We thought it would need to be replaced, but the part was able to be replaced. The service technician was on time, knowledgeable of the needed repair and very courteous.

After a power outage we had no heat. I filed a claim about 10:00 PM and within a couple of hours was told an appointment had been set with a local vendor for two days later. Within 12 hours I received a call from the vendor asking if they could come out immediately which they did a resolved the issue.

I was very dissatisfied with your claims process! I was evidently lied to in order to sell a warranty. I was told that I could use any licensed contractor that I chose and would NOT have to pay a deductible on my first service call since I paid in full for my home warranty. You did NOT even communicate with me to find out when I would be available for the service call! The service agent sent did a good job and repaired my furnace. My low scores are based on CHW, not him! Will not recommend CHW to anyone unless my next experience is much different!

Everything was perfect. They were at my house within 1 1/2 hours of my initial call (furnace). Everyone I dealt with was very helpful. The Technician Nathanial was very polite. Would definitely refer any friends and use again. Thank You.

Your Rep (Francis **) did a great job of explaining everything and finding the best payment option for me. Hope I will not need this policy benefits but if so I hope your response then will be as good as it was to sell me the policy.

I put in two claims with this company and we were greatly dissatisfied with both! Our air conditioner claim was denied and not covered at all because they said there was a trace of rust, therefore no coverage. My dishwasher stopped working and this company offered me 25% of the cost to replace it. When I signed up I was told if appliances break they will be replaced... I wasn't told that the replacement would be the cheapest that they could find. After a cost analysis, you're better off saving your money or finding a higher quality company to insure you.

This was my first request for repair under my coverage. It was handled quickly and the two men that responded were friendly and efficient. My repair on the toilet was handled quickly and everything was left clean. I will definitely keep my coverage.

Air Condition Repair - The only problem; scheduling. Choice Warranty should allow customers to set the appointment. Calling more than 3 times leaving voice mails with Jacob at ATD Mechanical to reschedule an appointment that I would not have set was not necessary. Customers time is valuable, so allow them to schedule not reschedule any appointments unless requested by the client. Repairman name Cain was extremely professional and respectful. I would recommend ATD Mechanical to everyone in need of fast and courteous service.

FIRST CLAIM REQUEST (Garbage Disposal) - VERY PLEASED WITH THE RESPONSE TIME AND COMPLETED WORK. The workers arrived as promised and when finished, explained what was done, cleaned up and provided receipt and related info. It is a good feeling to know should I have issues that are covered under CHOICE WARRANTY, I will receive promote service without having to shop around for service providers.

Was told when we purchased Choice repair or replace! Always to expensive to fix and NEVER replace! Was told to read the fine print. We pay for a new at our discretion. Choice will replace my expensive dryer for a smaller cheap one! Not happy! Should have stayed with American Home Shield!

We were told our stove could not be fixed and gave us a replacement check. Still don't have that, but have a new stove. Hope that the check comes soon as this was an unexpected result of a repair ticket;

I paid for a 3 year home warranty upfront thinking it was good peace of mind. I finally had to turn in a claim on my AC unit. They sent a technician of their choice who said I needed a whole new unit & it was because I kept the unit inside & out dirty. I explained I had have service twice a year & could get receipts to prove I changed the filters. No second opinion or help after that. I called a technician of my choice & it turned out to be a burnt wire outside & cost me under $100 to fix. I did get a complete refund for my 3 year service. But after all the time, effort, stressing & co-pay it was a horrible experience! After I requested my refund & wanted to cancel my service, then I was offered the help that was needed in the first place.

My portable dishwasher stopped working out of the blue and Choice Home Warranty got someone out to repair it in less than 48 hours. I was a little worried that since it was a portable dishwasher it wouldn’t be covered but the technician came in and had it back up and running in less than 30 minutes. I have never had an issue with CHW not covering a repair like I did with another home warranty company. Thank you CHW!!

Awesome experience with Tom from the sales team... was sold within the first fifteen minutes of our conversation. Appreciate the way he made me feel like they really wanted me as a new customer. Keep up the good work and make your customers really appreciate your efforts.

I was offered the Senior discount. But I had to pay for 3 years up front. A lot of seniors are on a fixed income. I could not afford to pay that much at one time. Why would you have such a great offer to a population that can't afford it. It made no sense to me.

I was deny my claim for no good reason, the contractor report and their statements was not the same. I enroll in your plan in Sept 2018 and I didn’t have any problems until now, I choose Choice Home Warranty company because it was in the top 10. I will make sure the world knows it’s all a fraud since they don’t cover your equipment as they say and managers have no good cust service, I should’ve taken the policy with American Home warranty which was great in all aspects with my father needs. What this company is doing is not fair to their customer, when you're paying to be covered not for a company to steal your money.

The "guts" of the water heater were replaced. It is now working like a champ! The service rep was fantastic. He explained what he thought was wrong, said he had to wait for an approval from Choice Warranty to complete the job. He heard back in about ten minutes and finished the repair. He worked for Major League Plumbing.

Sunday evening our furnace started having issues, it began running a cycle then it kicked back on and off every five seconds continuously until we turned it off at the breaker box... we contacted Choice Warranty. They filed the order and we received an email every ti.e a status changed... the Refrigeration contacted us and made an appointment. The very next day Monday it was fixed... Awesome, polite, quick service.

Hopefully we won't need your services anytime soon, however based on our experience with ordering the warranty, I am not concerned that there will be any issues. We are looking forward to doing business with your company!

I am drying the clothes in small loads, since the dryer doesn't seem to dry the clothes completely. The repair person says there is a clog in the dryer vent hose leading to the outside. He stated that this prevents the dryer from being able to remove all the moisture from the clothes.

Had a major leak in my hot water heater. We did not realize we had to contact them first to be eligible. This fact is buried in the middle of their contract. I tried to settle with them for whatever they would have paid. They offered $300 for a $3200 repair. Also found out that they determine the replacement brand, model and size of replacement. If you read the contract, it is entirely one sided to their favor, they even determine if it is an emergency. With their process it could take up to a week to resolve the problem. Not too good if you have a major leak. By the way they control what is put on this website. ConsumerAffairs is their company, so this complaint is pretty much worthless. I better feel for this company is on YELP. I canceled my remaining contract.

The lack of communication is crap. Nobody told me I would have to come outta pocket for this. I wish to never use you or the companies that you have again and a full refund for the that was paid for. If this is how y'all do business. I don't want this or you guys.

I haven't used it yet. I just purchased this contract. I really wasn't satisfied with the amount of money I have to pay for each service. But it is what it is. I would like to know what is your response time? Will I get someone right away.

I am really happy with Choice Warranty, I have yet to be denied a claim. They are real good for me. I am satisfied with the value of coverage. I would recommend this service to my friends and family. They work in a timely manner.

Had a claim. You didn’t even pay the trip charge. Your company is a fraud and takes our money and you get nothing in return. I will discuss how I feel on Facebook and file a complaint with the Attorney General on New Jersey and Kentucky. No one should buy your warranty.

Steve called and told me what I could do to fix the problem. We did it and it worked. He checked back with me at least two times to make sure that all was working before he closed the case. I felt he did an excellent job.

The unit appears to be fixed. That’s the good news.

I called to report a new claim - my heating system wasn’t working properly. I could have submitted the claim online, but I like talking to someone. The customer representative handled the claim very efficiently. Within 30 minutes, I received an email that my claim was being processed. Within the next 15 minutes, I received an email confirming that my claim had been assigned to a vendor. I noticed the scheduled spot time and noticed I was not available. I called the vendor who agreed to work around my schedule. The technician showed up the next day - on time. He promptly checked out the issue and proceeded to correct/repair. Everything seems to be working fine. The technician was courteous, professional, knowledgeable and more. The entire experience was exactly what it should be - from start to finish.

Rep. was very courteous, informative. It would have been more helpful to me to have the information emailed first and then decide on plan. It is always easier to have the information in front of you than on the phone.

The technician was prompt and very knowledgeable, explain the problems that could occur and resolve them. Very professional, friendly, outgoing. Definitely recommend them. Also explain some proper care and techniques to prolong the use of the door. He also explain some routine maintenance and I will help myself out.

The first company that was given my repair job made the appointment but then did not call or show up during the agreed upon time frame. When they did not return my call the next day I called Choice’s customer service. They were very helpful finding a new company to help me with the plumbing. They said the first company would be taken off their provider list due to their bad customer service. The new technician was excellent. He called with updates on his arrival times and was very pleasant and professional. The customer service rep was also very pleasant and helpful.

Rachel was great. She was very accommodating as far as my time lines and I appreciated that. She is a good person. The only thing I asked about and she said there was no coverage and that was for a trash compactor.

I've had Choice Home Warranty for a couple of years. Their service, in the beginning, was pretty awesome. After the 1st few claims that changed & I've had very long waits for service. This last time they couldn't afford the repairs so they bought me out, meaning they paid me a partial sum to repair the appliance, my washer, & the amount they offered isn't enough to replace it. Then they said it would be no more than 30 days to receive their check. It has been more than that. It's been 7 weeks between my initial call, them finally getting a repairman here & now waiting on the check. When I called last week they said it had been sent. When I called today I was told it would be in the mail tomorrow & it'll be another 7 days until I receive it. I'm cancelling my warranty with them as soon as it arrives, or sooner.

I have had two experiences with Choice Home Warranty. Last year there was water underneath my A/C unit so I called Choice for help. The very first answer was that water leakage is not covered. They sent me fine print in the contract to show me that water leakage is not covered. I mentioned that they need to send someone to see if the there is ice around the coils that is causing the water on the floor. After couple of calls they sent a group of individuals who did not even know how to open the system panel to look inside. The technicians just pulled out the water drainage tube and did even close the cover properly. Very unprofessional demanded $200 to fix the pipe.

Tech lives 100 miles away, took many days to come inspect, to identify issue. You refuse washer claim. No washer. Was told by your customer service to refer to contract for rules. How were we to know problem until inspected. Your rules do not provide good customer service. VERY UNSATISFIED!

I have lost the power to half of my house electric jacks. I submitted case with Choice Home warranty. After couple of days the technician showed up and fixed all of them without any issue. Thank you Choice Home warranty for the great service.

I placed a claim for issues with my plumbing (non emergency) and within a few minutes I received confirmation and a claim number. In two days I was notified by a contractor and scheduled a time for repair. The contractor showed up on time and completed the repairs within the hour. I was very satisfied with the entire process and do not think I would have any reason to not choose Choice Home warranty for my future needs...

I spoke with Jess. He explained to me about the program and made it plain so l would understand and to know what l was receiving. He was very polite and l like that. I would recommend this company to others. Jess made me feel comfortable. Thanks! Oh he even wish me a happy belated birthday!??

I just had to replace my AC Heating Unit and was using Choice Home Warranty. I had to pay over $1,360.00 out of pocket because their Insurance doesn't cover any that was wrong with my Coils, Compressor and had a leak in which I had to pay myself and yet was not able to get it working. They also don't cover the Freon which cost $350.00 each time I needed it. Added 4 different times. They only offered me $500.00 and I had to pay $1,700.00 to CHW and then another $2,945.69 with a 25% Veterans Discount. I had to use my entire Federal and State Income Tax to pay for it and this is NOT the 1st time that CHW has given me a hard time about replacing my Dryer, Refrigerator and Garbage Disposal.

Had a problem with furnace here in CT. They had a company contact me and set a appointment two weeks out. The tech showed up. Found the problem. Called for authorization. Couldn't get thru, he had the part but couldn't fix it without Authorization so had to make another appoint and come back to finalize repair, took up my time twice. Second time I had a problem where the furnace just wasn't working. I went through the same thing. Couldn't get an appointment even though I didn't have heat in the winter, was told could use a local company but they had to follow their rules to get authorization, called them after hours couldn't get thru. Had them fix it anyway because I was without heat and hot water and they wouldn't cover any of it because they didn't/couldn't get the authorization. Wouldn't recommend to anyone. As usual if they can get away without paying the better for them.

Had this company for a few months, first time submitting a claim for dishwasher, got the run around, several techs finally came out. Stated needs to be replaced. After SEVERAL phone calls with “claim dept” they only offer 1/3 of its worth to be replaced. Can’t even buy a new one for that little amount of money. Also pretty bad when all the techs that came stated this is the worst company to deal with. Again. Please be aware, choose another company!!!

I have placed only two repair claims with this company and both were denied. The only good thing about this warranty company is that they service fee and monthly rate are cheap which is how they get you to sign up. But they don't cover the major things that normally go bad and need to be fixed and/or replaced. But you get what you pay for, so don't waste your money. Pay the extra and get a more reliable warranty company. After all, the purpose of having a home warranty is so that you can get things repaired/replaced. Otherwise it's useless like Choice Home Warranty.

Called in problem to Home Warranty (Main Line stoppage), it was accepted and dispatched for work the next day. Due to weather conditions Metro Heating and A/C had to cancel for the next day, which was understanding. Was here promptly the next day. Mike was very professional, worked hard and thorough to make sure we didn't have further problems. Very pleased with both Choice Warranty and the company they dispatched for service.

Just like they promised, I heard from vendor within 24 hours, and he showed up promptly after calling and letting me know he was within 15 minutes of arriving, and did his job. He put in a new part and made the commode work. Thank you.