Choice Home Warranty Reviews

My A/C unit wasn't cooling the house. The air coming out was warm. He is a very professional gentleman. The job was done quickly. He called the morning to inform me he was coming today. He arrived on time and it took him less than 30 minutes to fix the problem. Great job!

It was great. I called and placed a request for a AC repair. We got a call from an AC place within 1 hr and they were out that afternoon. Our AC was fixed same day. We really liked the company they sent out and asked them to do our AC mainlanders.

I was impressed with the quality service that I received from Morris, He is a really good sales agent and he gave me a good reason not to renew my contract with his competitor. I am looking forward to do more business with CHOICE within a next few months.

My tenant's AC has been out since 4/12 and they are still working on my claim after they had opened up 4 other policies under my name!!! They have caused me lot of stress!! I will Never buy this warranty again!!!

Disposal wasn't grinding the food. Plumber came and got it working again. Left the tenant with a tool to use the next time it happens. Thought this was very nice of him to give the tenant instructions. MK Plumbing has picked up tickets before and has done a great job.

While the request for service was prompt and a really good technician showed up on time it has been 24 hours with no decision on fixing my AC. It’s hot in Florida! I would have expected a decision by now.

I called for service because the main drain to my house was clogged. One hour later the repair woman was at my house. She snaked the drain. It took about an hour. In two hours from the time I called my drain was cleared. You cannot ask for better service than that. Thank you, this was the fastest repair service I have ever received.

CHW was unable to find a plumber in the area to repair a toilet & advised me to find my own plumber. I did so & when the plumber arrived, we waited on hold for over 20 minutes for someone to authorize the claim. Since the toilet was on a recall list, they were unable to authorize a repair & told me to contact Kohler directly. Kohler referred me to the company that was handling recall claims to try and get some type of reimbursement. Meanwhile...toilet still didn’t work so I paid for a replacement toilet myself. CHW is not worth the price of the insurance & I will not renew.

Choice said that the average cost of a new dishwasher was $179,00 which is ridiculous. They advertise that if they can't fix the appliance, they will replace it with one exactly like it. They are always paying far less than they should on a claim.

The salesman lied, when asked specifically about hose bibs he said, yes they are covered. I asked two times and both times yes, covered. In reviewing the policy this morning, less than 24 hours later, the hose bibs are clearly excluded. This is not a company I want to do business with or refer my real estate clients to. I am a real estate broker in Michigan and Florida and you are now off.

We had an air conditioner pump fail. Called Choice in the morning & the HVAC company was there before noon. The AC needed another repair after that & they came out right away & fixed it. Very professional, fast & friendly. We are very pleased with Choice. Thanks.

Contacted CHW on a Saturday. Monday morning I had a service tech at my house. He showed up on time. He figured out what had to be repaired. CHW contacted me and said they would replace the unit instead of repairing it.

I was offered $599.99 for a new double wall oven which starts at $1500.00 and up. I was told by my case worker that I could find one for $599.99. Well that's not so, I have spent two days so far searching for one and to no avail have I found one. If someone knows where I can purchase one for the price that the case worker offered, please let me know.

I filed a claim for a water heater replacement on April 22, 2019. I specifically asked and was told the water heater was covered. Not so true. The CHW was unable to find a plumber to accept the call. I chose to arrange my own and get reimbursed. The plumber called in for approval with the cost and CHW would get back with me on the decision. The claim was denied related to item D6. Item D6 is below. The heater was 17 years old and rusted out. I did appeal on April 23, 2019. No luck. I don't understand how CHW can list water heater replacement on the items they approve/cover and the ~15 exclusion including the water tank they don't. I am an adult who didn't do enough research. Take heed to my loss. BTW I'm out 1614.12. I could have replaced it myself for 400.00. I will not renew and will not give recommendations for this company.

Top notch and explained everything to me. Looking forward to using if needed. Will definitely tell others. Especially to get free time for each... website review rated them number one... more to come... Consumer report gave great review and that is important.

I have been a customer for several years and love the service and protection provided by Choice Home Warranty. The customer service professional and the actual service providers are always helpful and set very clear expectations. The claim process is seamless and very simple to use.

Repairman was a great guy & did a good job. Everything went very well. I am very happy with Choice Home Warranty & the Company that repaired my Garbage Disposal - a great job by everybody involved with this repair.

He quickly diagnose the problem and said he needed to make another appointment to fix the furnace because he didn't have the need replacement in his truck. He was very cordial, professional, and seem to know what he was doing.

Electric out in part of house. No power in bedroom or hall. No power in guest bedroom or hall. Turns out it was a bad outlet in guest bedroom. Not much more I can say. It was a isolated problem. Could not figure it out on my own.

I had my pool pump quit on me yesterday. I submitted a claim online and within 3 hrs I had the pool tech here. He fixed the problem and we were back working again. Fast service, but I have to say, he was in my area and could get to me within an hour of being notified. My other experiences have been very good, also.

Great service with quick outcome! Thank you! Will reccomend this home warranty company to everyone! The plumber called to verify appointment times the night before. He was at my house on time with the job done correctly. He was in and out in less than 1 hour!

This is the 3rd time in a year I've needed Choice Warranty. Last year my fridge quit cooling. Trained repairman had my 12 year old fridge cooling. Also, my old dryer quit. Trained repairman replaced belt, pulleys and rollers. Two days ago agitator quit on washing machine. Again, Choice was on the ball. Their repairman fixed it in 15 minutes. I have nothing but praise and thanks for Choice Home Warranty. I have compared several companies and will have Choice as long as I own a home.

Thanks for the service. Technician was informative, helpful and professional from Jeff’s Plumbing. He cleaned up afterwards as well. I would only suggest next time he ask ahead of time for a towel for cleanup. I messed up a brand new towel to clean up water because it happens to be the closest thing to grab and protect my wood floors.

I've had an account with Choice Home Warranty for a couple of years and called them to file a claim today for a microwave that broke. I learned that the microwave wasn't covered because it was not a built in. Ok, no argument there. However, I was then told that my account would be coming up for renewal soon, and if I renewed TODAY, they would waive the $45 service call, replace the microwave with a new one (even though it was a stand alone), and they would add an extra free month to my contract. The rep seemed to be having a little difficulty with English, and I repeatedly asked her if she was sure of her information. She repeatedly replied "yes."

Plan terms and conditions are not very clear, and all representatives are not trained to be a listener. Very aggressive to sell the warranty, but not listening to what the customers needs. Moreover, all the representatives and managers who I talked to today have horrible attitudes. I had to make 14 phone calls with over 4 hours on the phone to solve the issues.

I think it's a good thing to have in your home. It will help me out a lot when I need something to be fixed. I know it would be good for my home. I'm pretty sure to be a good experience with this company and I'm sure that it will be a nice company to be with. I don't know what else to write because you're not much of a writer because I don't do much of this kind of stuff so I'm hoping this would be the right stuff you want me to do and I know this is a great company to be with for my appliances which I'm glad I'm a senior now because everything comes out right.

Signing in to Choice Warranty. I wasn't comfortable with the 1st offer because it was higher than I wanted to pay. However, after asking for my age, which I am a senior citizen, the price was great. I did have 2nd thoughts because it was the total amount for 6 years was to paid in full. Rachel was respectful and official when talking to me and because of her, I decided to sign up. Set prices for 6 years, yes.

I Purchased the plan for a year And although I have another home warranty plan I’ve heard so much about Choice Home and I thought I’d give it a try And see what works best for me. Only Choice only Choice gives me more coverage so that I feel a little bit more secure in view of what could happen. Thank you.

Your sales agent was very personable and professional. Almost a pleasure giving him our money for a contract with you. We will be selling our home shortly and plan to use Luke again for another. Very impressed - he is an asset to your company.

Water heater had small leak in tank last week and their exclusion stated do not cover holding tanks even though they say the cover water heaters. A water heater is a holding tank is it not? No resolutions. Had to pay myself. Next an air conditioner had Freon leak. Again, exclusion stated does not cover a leak as leaks occur through corrosion and rust. Even if I get leak fixed they will not cover the Freon replacement because leak was from rust or corrosion per their exclusion. Not seeing the value of pay monthly payments to have them deny any large ticket item due to "exclusions". Claim specialists either would not call my property manager back or are not willing to assist on any items. Is this really worth it? Not in my experiences.

My paperwork was not sent to me. I had actually forgotten about until our dryer started acting up. I called to find out that there was a 30 day grace period that you had no coverage from the time you pay! I was 4 days from the start date and now that I had told her the problem it was "preexisting” and would not be covered! I am so disappointed in this company already. I requested to speak to the supervisor and that person refused to come to the phone.

Redman Plumbing Service showed up on time and took me through every aspect of the repair. They even did an Electric Camera scope. They unstopped the Master bathroom perfectly. My hall bathtub was not done due to some cabinetry has to be moved to get behind the bathtub. I plan to talk with the office about this coverage so the tub can be unstopped. We did discover that there is an area already cut out for entry to the back of the tub.

Customer service was great. Sales agent was personable and made buying easy. I had no issues or concerns with the policy. Representative was very thorough in explaining the policy and answering all the questions I had even before I asked them.

First the appointment time of arrival on time. Secondly identify himself. Third he was thoroughly in identifying the problems, and fixing them quickly. Was in and out in a timely manner. He explain each step of the procedures as he was fixing the product.

Waited from 11:00 to 3:30 for plumber to show. He replaced garbage disposal...it didn't work. Said I need a new switch. Said it would cost me $120 extra to replace the switch. I said that's ok, the next day used our double sink and found the sink drain was completely disconnected and leaking.

My water heater went out, took 5 days for a person to be “scheduled”...on Friday, the technician called at 11 on an 11-3 window to cancel until the next day. On the next day, they came (Saturday). Now the water heater is not working again and I’m already out a service fee for waiting a week for nothing but bad service.

The rep was pleasant to help renew contract and also help with claim. She was close to 5:30pm but said will help because we are old customer and offered one free service. I got call about company to service our claim in about half hour.

The condenser fan motor blade of our AC unit cracked and broke off, this caused further damage to the coil and the motor to run off balance. The coil damage led to refrigerant loss. Choice Home Warranty is claiming that this is not a failure that occurs under normal wear and tear conditions and refusing to cover the claim. Both myself and the technician who inspected the AC unit explained to the rude and unhelpful CM assigned to our case (Yvette **) that metal fatigue routinely leads to cracks in moving metal parts such as blades and causes fractures. I have requested that my complaint be escalated to Yvette **'s boss to no avail. I have filed a claim with BBB and will also file a lawsuit.

Reported problems with oven and dishwasher. Within 15 minutes a technician called to schedule an appointment to see the appliances. They showed up for the appt. at 3 pm, identified the issues, and said they would return within 3-5 days to repair the igniter in the oven and the drain pipe in the dishwasher. Turn-around time for the service call was great. Will let you know about the actual repair when it is completed.

I am a Real Estate Agent and I inquired for a client that was going to purchase a home warranty for the buyer. I inquired online and immediately was contacted by a Representative of Choice. I gave my client that contact information and she signed up for the warranty today... so I guess my client was very happy with the conversation with the Rep.

This company advertises that they are the answer to high HVAC bills; however, they have a multitude of exclusions which, in effect, render their insurance null and void. This has happened to us with our HVAC system and with other minor claims which we attempted to file. Their stock and trade answer is: "That is due to normal wear and tear and is therefore not covered." Warning: It's too late for us, but prospective buyers, READ THE FINE, FINE PRINT and ask about specific situations which might come up with your situation. When we attempted to cancel our contract we were told that there is a high cancellation fee. In other words, we're stuck!

Great customer service and response time. Technician arrived and completed the repair with great caution. I would definitely recommend him to friends and family. Due to his technical skills and level of profficiency, he qualifies to do more work on my properties.

The plumbing servicing professional was great and on time! He identified the issue quickly and fixed it in a very short time period. I highly recommend the plumbing service we get. The claim was assigned within few hours and we had no problem set up our appointment. Thank you.

Took too long for Choice to find company to service ac. Company was here yesterday, employee nice young man. Told that he could not repair until contracting Choice. Also told me choice will not authorize repair. Why did I spend $1960.00 for coverage? Can’t answer following questions because I don’t know if choice will approve anything

Received call that repairman would come on Thursday by 3:00. Called the company at 3:10 and was advised we were on the schedule for the following day! Repairman did come early on Friday and replaced a part and we had hot water again. At 11:00 pm the basement was flooded again and no hot water. Easter is tomorrow and I have a family dinner planned and no hot water. Let’s see what happens today when I call.

The repair companies that Choice Warranty contracts with are very unprofessional. I have been with with Choice Warranty for 2 years now and every time I have been in need of a repair I come across the same issue. The companies they sub out are rude, late and then miss diagnose the problem. Then I have to play then “wait” game again that can sometimes take another few weeks time. I feel Choice Warranty really does not care about their customers. We are just another number to them. I will NOT be renewing my contract again.

Negotiated a fair price to a resolution to resolve issues. Disappointed because full price of replacement was not offered by Choice as stated in advertisement. However have had a complete payment of both previous claims. I will continue to be a customer with Choice Warranty.

This is only the second time I have had to make a claim. The first time was a terrible experience as well. I purchased the appropriate ice maker coverage for my refrigerator last year and I am just now using it. The ice maker stopped dispensing ice. The repairman came out after I had already dismissed the issue and Gave him the answers. He called in and the claim was denied. I received a letter of denial which stated it didn't fall within the appropriate guidelines as follows:

I like the warranty and now have purchased it for 2 of my homes. What I don’t care for is when I look at the website I start getting calls within minutes. If I wanted to talk to someone I would have called instead of inquiring on the internet. And the people who call are pushy, I think this practice cheapens your company.

Great deal - person on phone did a great job in explaining what options would be. Wasn’t a hard sell at all. Last time I used the warranty had lots of problems because of my location - no one close to fix issue.

Very dissatisfied with my experience. What's the point of having a warranty program if they won't pay for what they are liable for? Called about our a/c not working on 4/9/19-claim submitted. Technician came to our house the very next day-which was great! Tech had poor words to say about this company which was a huge red flag right off the bat. He stated that the control board would need replaced. He stated that the cost for the part alone would be $500, took our $60 check for the service call and said he would be getting in touch with them right away.

I was just going thru my emails and Choice Home Warranty just happen to come up and I was just clicking on it to read what it was convincing. I had spoke to 4 other companies and went on the senor site. I was going to go with another company but just as I was look ask Choice my phone rang and it was a representative from Choice. As we spoke I had mentioned I was was thinking of going with another company and he told me what it would cover and it had covered my garage which the other company didn't plus I got a great deal. I'm very grateful for them calling. And mom is now interested in getting a account through them after I told them what it covered and I spoke to my son. Had him look my contract over. He didn't see anything wrong otherwise I would have been told no. So I'm glad for this opportunity with them and I hope it works out and it of course I hope I don't have any problems but the main thing is I now have peace of mind.

You were Prompt in getting the serviceman here. The Serviceman came early... yea! The AC working perfectly now. The Serviceman polite, neat in appearance and sure seemed like he knew what he was doing. It's worth an A+ from me. Thanks.

Had a plumbing stoppage and submitted a claim online. It was very easy to do online and Choice responded quickly. While at first had a delay in finding a contractor to do the work, they kept us informed along the way through emails and texts that they were working on it. Once a contractor was found, they came quickly, the next morning and did the work. Choice responded quickly to approve the work, so, the whole process was handled in a very professional way.

Technician arrived promptly and was friendly and courteous. Upon investigation could not get the problem to repeat. Things never work so well as when the mechanic is driving. If the problem reoccurs will call him back. I am presently satisfied with the CHW response.

CHW set up an appointment right away. Kept me informed as to the status of my claim. The technician was prompt and very professional. He explained the process step by step and kept me informed as to when the part was arriving. Very pleased with the service.

Although I was without hot water longer than expected, I was pleased with the service person’s attention to the repair. A short trip for a part was required and within a couple of hours, I was back in “hot water”. Glad that I have CHOICE.

The first person sent to fix my stopped up toilet damaged the toilet but was able to get it unstopped. Unfortunately the solution was only good for a couple weeks. A second person said he couldn’t fix it because his equipment wasn’t long enough. Then Choice tells me it is outside their contract. It is in the plumbing line within the house boundaries. Very very disappointed and feeling like the warranty isn’t worth the money I spent on it.

Everything is good. I hate that my oven does not work but glad I have the policy to repair it. Glad to have an option to repair or get the repair money amount to go towards a new one. Wish I could gotten more of course but this was fair. Thanks to Ace.

You're going to see some good reviews on here but they are going to be from people who used the service for small convenient things. THIS COMPANY WILL AVOID PAYING ANYTHING MORE THAN YOUR POLICY AT ALL COST. Also if you are told you will be prorated back, it's a lie. Don't get this type of insurance in general, but if you are definitely don't get this one.

My husband and I are senior citizens and on a fixed income so I thought we needed a home warranty to protect us in case anything went wrong! My husband got sick (Dementia) and my Mother just died of Dementia, I was happy with my home warranty even though they were expensive and Choice kept calling me to tell me that I could save a lot of money and all I saw on their site was "NEVER PAY FOR COVERED HOME REPAIRS AGAIN" "CAN YOU AFFORD TO REPLACE YOUR AC AND HEATING SYSTEM and "IF WE CAN'T FIX IT WE'LL REPLACE IT" so I thought well my old one was good so they must be good! My big Mistake, they lie over and over again!

Luckily I have not had to use my warranty service for the past two years. My dryer check vent light would not stop coming on even after thoroughly cleaning the vent and the hose behind the dryer and the exit area. Called Choice and had a repair person here in two days. He was polite and thorough, light refused to come on while he was here but he did offer suggestions for when the light does come on. Glad to have this great warranty.

I’m satisfied with the customer service and response time; however, not with the quality of technicians that are dispatched to my home. Explained very little to nothing and I’m still having the same issue. Again, I have to call an outside company to come fix the problem.

First I want to thank Sam ** for taking the time to explain your service, and their coverage in detail. And also for giving me the time to make my decision on my own with no pressure. After reviewing the options available I decided to take the 5 year with one free year and the lower co pay.

New to CHW. Had a problem with my air conditioner and they dispatched a repairman the next day! It wasn't an easy fix, required a bit of troubleshooting, however he was able to fix it and the ac unit was up and running. CHW, was in constant contact and I am completely satisfied with them. I'm so happy I have CHW!

My feelings are mixed. On the last repair, the service was great. Once I knew not to use the telephone and do everything online, it went very smoothly. They allowed me to find my own repair person and reimbursed me for the cost. On My first use of their service, I was on hold forever and the individual they selected to do the work broke more things than he repaired. He was incompetent. The only good news is they sent someone new to complete the job ASAP.

Acquired CHW coverage. Jimmy ** was very helpful, concise and accommodating when he called about my inquiry. He was very easy to understand and at no time did I feel pressured to purchase which helped me decide to purchase, I don't react well to high pressure, I tend to pressure back so he was outstanding.

I was looking for new coverage. My initial experience with Choice was not good; the representative didn't even want to use my correct first name and said I was making a "big deal" out of it; and then hung up on me. Later that day, a supervisor, Tracy, called me. I told her what had happened. She was as upset as I had been; and the reason she is a supervisor is because she went above and beyond to win my business. I am very happy with her excellent service and attention to my needs.

We recently had a new garage door opener installed. In the last two weeks the door had stopped halfway going both up and down. The garage door repairman, Josh, arrived and in a short time diagnosed the problem and was able to get the door working properly. Our repairman was a very courteous and knowledgeable young man. I would not hesitate to recommend your company or your serviceman to anyone.

Samsung washer went out and it took a little over a week to get a company out here to assess the damage but once they did the very next day they approved the work order which turned out to be the the water pump. Now all I have to do is wait for the work order company to receive the replacement part and install and hopefully receive their payment for their efforts in a timely manner.

Called Choice Warranty on 11 April to apprise them that our home's heat/heater was not working. First, the person on phone spoke broken English and was very hard to understand. Secondly, Choice Warranty gave us the impression that they didn't care that we had no heat. They subsequently called back and told us that the repair man would come on Wednesday the 17th. Almost an entire week later. Thank goodness it was not in the middle of the winter.

Prompt and professional! Thank you! Appraisal done and repairs scheduled. This is my first experience with Choice Home Warranty and I am very pleased with the way my claim is being handled. I have three properties with Choice Warranty Plans on all of them. I look forward to working with Choice Home Warranty in the future. Linda **.

Man changed garbage disposal and left. After he left we tried to run dishwasher. Drain from dishwasher was plugged up and dishwasher flooded kitchen floor. Called repairman up and said he blocked drain line and he should have checked it before he left. He said he didn't do it and refused to come back. Now I have to file another claim and wait for another repairman and probably pay another fee to fix what the first repairman caused.

Very professional, dependable and friendly. Repairs were handled to our satisfaction. Cleaned the area after he finished. Fixed turn off valves under sink and to toilet in upstairs bath. What more can I say? I think this says it all.

Even though what I needed fixed was not covered (it was a exhaust dryer pipe that was not connected to the wall), I was sent sent a technician who fixed it for me at a reasonable price and he came early too, and was very courteous and helpful. This is the first year that I am using Choice, and it is so much better than the other one that I have used for years. The technicians are not trying to gouge you, nor trying to push you to replace something when your appliance shows that it has life on it still.

Took my calling 3 times to Choice to even have a contractor call me. Took 26 hours to get my appointment. I’m feel this would not have even happened if not for the 3 phone calls. You need to be faster with contractor return calls.

They called within half hour after my call to report my problem. Said that they couldn't be there until the next day. Knowing that I only have one bathroom, they made time to get here that same day. My thanks to Amy's Plumbing.

My clothes dryer quit working. A quick call to Choice Home Warranty and within minutes I had a repairman scheduled. Choice has been so good both times I have had to use them. Because of the top quality service I have received from Choice I am getting my friend to sign up.

Told I would only be charged the 50 fee but was charged 105. Wanted 200 to complete the job. Not very helpful. Would not recommend 495 garage to anyone. I wasted a lot of time waiting for them to show and the door is still not right.

Most of the people who came out for the air conditioner and jacuzzi did not even look at the items. They did not so much as have a screwdriver in their hand. Top Dollar did not even know how to turn on the jacuzzi jets but he claimed he was an "expert". The initial air conditioner "repairman" said that we needed a condensor and you did not cover it. You verified that you DO cover that item but he never gave you the claim! I got a second opinion on my own and they said that all we needed was a fan motor. The second person you sent out agreed with my independant service company! I am still waiting (for10 days) for you to send out a licensed jacuzzi repairman.

I have had issues with Choice and their servicemen since January. I submitted a claim about my dishwasher not running through cycles. Two companies came out within the course of 4 months and I still do not have it repaired. Choice comes and declares it a replacement as it would cost more money to fix than replace. Their Offer? $179, I declined and was given a Caseworker. When I explained to him the cheapest dishwasher at Home Depot was $308 for a Non Brand dishwasher, He said they could offer me $300 to replace my dishwasher. My dishwasher retails new between $599 Up. This company is horrible. I was told purchasing guaranteed replace for appliances for similar model or better! How do I get a better model or even similar for $300? I do not know. I will RUN if this company tries to sell their Warranty to you. NEVER AGAIN.

You recommend replace versus repair. Agent did not even check to see who was policy. Policy bought before marriage and was making deals with now my wife. Policy was in-place years before marriage, married in July 2018. Email was sent prematurely with counter offer. We did not even get close to a replacement offer. We will be looking at other warranty before automatically renewing our contract. I am surely going to find a company that will be better to make replacement offers.

I can’t say enough good things about Shaun! He arrived at exactly the time I was given, was friendly, polite, informative, and efficient. I hope I don't need repair work on anything else, but if I do I would request this guy from All American Appliance Repair.

The Microwave needed to be replaced, but the amount provided does not cover the cost of the replacement for the same size and features. The point of this coverage is to not have to pay more than the deductible when something happens like this. But that was not the case. I had to pay the service fee for a tech to spend 5min telling me that it needed to be replaced then spend more money getting it replaced with a like unit then I have to install the unit myself or pay someone to do it. Does not seem right to me at all!

Our hot water tank pilot wouldn’t come on so we had no hot water. I had a quick response when I first called Choice to put in the new claim. Within 24 hours a repairman came in and replaced the thermal coupler in the tank. Excellent service and courteous people to deal with all around. Very satisfied with the plan.

Dryer repair - On time, courteus and knowledgeable. Technician did a good job of finding the problem and fixing it in a timely manner. Will be recommending your company to all I come in contact with. We are very pleased with the service.

Dryer repair - I was extremely impressed with how quickly someone called me and came out. The technician was awesome and went to get the part I needed so he could fix it the same day. It was easy to place my service request online and the company that called me was very flexible with their appointment time. The technician was able to change the time to accommodate my schedule and complete the job. Thank you so much for such great service!

Heat and air conditioning - CHW was right on top of my claim. I called in Sunday morning and Monday afternoon I had appointment to get repairs. The company that came out was very professional and responsible. It was a great experience from start to finish.

I really don't have much to offer at this point except to say how easy it was a join the CHW family. I just hope when an issue arises that they are as efficient as they seem to be to correct my problem.

Rob called and offered me up a discount to the home warranty I was starting after buying a new home. Everything worked out great and quickly! Gave a brief overview of everything that would be covered in the warranty as well.

I changed the sheets on my bed... placed the sheets I had removed in the washing machine and it filled with water... That was it... It would not do anything else.. Contacted Choice Home Warranty.. The first repair order was some 7 -10 days away. I recontacted Choice Home Warranty and the repair was reset with another repairman who came out within two days of receiving the order... Located the problem... obtained the necessary part for my washing machine and put me back in the laundry business!!!! I am a Senior Citizen and without Choice Home Warranty I would have been a "nervous wreck" calling my children, etc.. etc... to get something done!!!

I wrote voluntarily immediately after your rep left my home. I have never had anyone in my home for any purpose more comfortable to have. He quickly diagnosed the problem and went about his business of clearing the pipe. He worked in such a manner that there was nothing to cleanup after he left... just replace the "junk" I keep there. As I said, I wrote a note immediately to give William the credit for a job well done. I see the Character Count is set at 463... Whatever is the maximum is what I would give. I am sure you are pleased to have represent your company.

In November 2018, I called Choice Home Warranty for warranty insurance for the condominium unit at **. Wayne from sales took the call and sold the plan to me. I was very specific of not being tied down to a contract and agreed to pay only if I had the right to cancel anytime without penalty. He confirmed to me that there was no catch and that I was free to get out ANYtime without fees or penalty. It was on these contract terms that I gave my credit card as payment. I paid for other properties as well. I already had insurance with another warranty company for those properties and subsequently decided not to break those contracts and cancelled those and continued coverage only for NY property.

The technician for the vendor Ace of Spades Garage Service was quite knowledgeable and efficient. His professional was commendable. I appreciate the service offered by Choice and Ace. Money well spent each month for the service. I would recommend highly to others. Best investment we’ve ever made!

We filed claim on our Kenmore Elite side by side refrigerator with Grab-N-Go door that it was not cooling and compressor was running. It was installed in October 2014 and cost $2,800 on sale. We were pleased to get an appointment with service technician the next day. He came and confirmed compressor needed to be replaced. That is when our dissatisfaction and disappointment started. Choice Home Warranty received technicians repair request. Within hour or so I received a call and email noting I had great news. The company indicated it was best to replace vs repair and offered me $600. I immediately declined and shortly received a call from Case Manager explaining the basis for their decision and repeatedly told me they had sole responsibility to make the decision to replace. Yes, this is written under limitations of liability.

I received a quick response after going to your website. The sales person provided a very good description of your services along with a price quote. He was articulate and pleasant and I would recommend to my friends. Well done!

Air Apparent Mechanical Technician took the time to explain the problem to me and how I could avoid problems in the future. If I would recommend this company to my friends and neighbors If my air or furnace should need service, please send Air Apparent Mechanical.

I was happy with the new service offering. I did feel a bit sold to, and since I am a sales person I maybe am a bit more sensitive to it, but otherwise. I feel that the transaction was good. I am hopeful I made the right decision enlisting an agreement with your company.

Technician did a great job. He was checking the equipment and was very precise and polite. He gave me a diagnosis of the problem. I am sure that the problem will be solve very professionally. II am a very very very happy customer. Thanks a lot.

From the call to register my problem to the completion of the work.. by 3J's Plumbing I was treated with prompt and professional service. Hats off to John from 3J's. The man is a true professional.. right from his protective booties to explaining and clean up, Job Well Done!

This company prides itself in denying claims, in three years I have submitted 7 claims and all of them but one have been denied. This is the biggest ripoff ever. They will find a reason not to cover every claim. Don't take their word for it. Read the small print on the items that excluded from each appliance, you would be shocked.

I've had Choice Warranty for over 5 years and very affordable and good service, also customer service is very helpful too. Always very helpful. They have fast response to quickly fix the problem. Very professional in every way, Thank you and is a very big peace of mind to have this insurance.

Honestly, the determination letters are unclear on the actual determination and frankly seem to take a cowardly approach to standing behind your own contract. If my service is not covered, I want to know first in plain language... "Based on our information/investigation your outage/service is NOT covered." Secondly, I want understand why so quoting the section of the contract is great and you do that well. Thirdly, in the event your staff has misunderstood the situation, I want a way to speak to someone to ensure I fully understand any nuances provided by the particular situation so I can understand why it was not covered.

I am very pleased to review and update my policy from a yearly renewal to a long term (I am told by Mr. ** (Promotion Mgr.) a lifetime agreement) without the increase or additional costs. I am pleased that Mr. ** took the time to explain the benefits and over all advantages of replacing my existing coverage.

After putting a claim to repair HVAC, I had to wait 2 days in extremely hot weather for a technician to show up with no working AC just to get a diagnosis. The technician took another 3 days to submit the diagnostics to the company. After a week I received a denial of the claim stating that the reason for my unit not to be working is a maintenance issue; therefore not covered by the warranty. I am a general contractor, and I can definitely tell you it is not a maintenance issue. They refused to cover it. Complete SCAM. Do not buy this warranty.

The serviceman was a very pleasant man. He did his job and he's nice and need. He did his job his. This this is complete. He was efficient doing his job. Completed his paperwork. No hesitation back to the office.

The gentleman was polite and got me the best deal available. Tried to lock me in to 3 years but I do not have the funds right now to do that. He went over everything so I understood. I am a realtor and If I like the service that I get, I will use this company for my clients.

The tech that came to my house Saturday was so professional. And I would love for the tech to service me again in the future. Thanks!! Choice Warranty. Good job!!! CW have replace my dryer, and fix Air C. Thanks.

Requested assistance for a leaking connector nut on the pipes to my hot heater. Zero support from the customer representative and had to go through a supervisor for approval. If I had not been persistent I would have had to pay for the repair myself. Fortunately, the plumber assigned knew exactly what to do and had the leaking problem solved in 20 minutes!

Too many restrictions in your contract. This company always try to avoid covering everything. I will never re-sign with this company. I think I paid a lot for the coverage, but I had too many No in the past. I don't see any added value to pay so much and get too many...It's not covered.

Although the Technician was dispatched immediately and replaced a sensor the "Stove With Code F-10 Remains Unfix". However, I contacted Customer Service to update our situation with details, They were very attentive and had contact the Appliance tech to return and fix whatever is necessary to get it right! and that, To us is a very real Customer Support Service. Happy Easter.

My well pump went out so I called Choice Home Warranty. They told me that they will try to find a contractor in my area but no one responded. They emailed me told me that I can find my own contractor so I did Pittman well contractor in NC. In my mind that they were not going to pay no way. But boy I were WRONG. THEY PAID THE ENTIRE FEE. NOW I HAVE WATER AGAIN 24 HOURS LATER. Thank you Choice Home Warranty and yes I will refer friends. I just referred one of my coworkers. She had a problem with her AC. They fixed that too. Thanks again.

Excellent service Bustamante garage door. He was polite, on time and fixed issue. This was my first good experience with this policy. My other times poor experience. Claims were denied. Appeals denied. Workers were not from companies found on internet. Not always insured.

I had a different warranty company when I first bought my home, and every claim was like pulling teeth to get set up. Within 30 minutes of submitting my claim, I had been contacted by Choice, had the name of the company being sent, and a tentative appointment set. The contractor called soon after to give a more precise time frame and make sure the appointment was good for me. On the day of the appointment, the technician was on-time, and quickly diagnosed the issue at hand. Replacement parts were obtained, and within 20 minutes replacement parts were installed, and the job was completed.

Refrigerator went out - The evaporator fan went out and the service guy came out, found the problem. ordered the part. Came back 3 day later and did the repair. Awesome service work, and very polite. He also gave us helpful tips on keep refrigerator cold.

Original warranty call was easy to report problem. Very pleased with phone contact and service person. Very prompt reply phone follow-up. Repair/service completed within 24 hours from original phone call. Didn't lose anything in our freezer because of the quick turn-around. Thank you!

When I submitted this claim on 4-3-19 it was assigned to Contractor Plus. The service tech who arrived was very friendly and seemed knowledgeable. He agreed with me that the problem with my washer was the cold water intake valve. I then paid him the $45.00 co-pay. He said he would return the following day with the replacement between noon and 2 p.m.. At 3:30 p.m. I called him to see if he was coming and he said he would be at my house within a few minutes. He never showed up!

Filed claim for microwave, repair person promptly assigned and appointment scheduled. Repair person reschedule 4 times over, 3 weeks, never showed. Second repair person scheduled, showed up when scheduled. Microwave not repairable. Choice offered me cash which was way below cost to replace. After accepting cash offer, Choice said takes 3 to, 4 weeks to issue check. So by the time check is received it will have been 2 months from first filing claim. WHAT would happen if heating system fails in winter?? TWO months without heat. It does not take 3 to 4 weeks to cut check. Totally wouldn't recommend CHOICE.

I purchased the Choice Home Warranty 9 months ago. I payed 1050.00. The first time I had an opportunity to use the warranty I was very disappointed. This is a ripoff. I would never recommend Choice Home Warranty to anyone. For what I paid for the Choice Home Warranty I could have repaired my own appliances without the hassles and headaches.

A part needed to be replaced. Tech found the problem and called your office and placed the claim by explaining the problem. You called back the same day to let me know that Aire Serv would take care of it the following day. They were prompt and courteous. You kept me informed by emails of the status of the order. Received great service from you and Aire Serv. Thank you for your great service.

I just today ordered a policy with the help of Keisha **. She was very helpful, knowledgeable and pleasant. Absolutely no pressure. I just had a serious heart transplant and was assured everything would be fine as to service. Thank you all.

The representative was very friendly and answered all my questions. Very professional. I was impressed by how knowledgeable he was. Will definitely recommend Choice warranty to my friends. The plan would definitely be useful to my single and/or widowed friends.

The 2 young men that came were friendly and quick. They found the problem right away and replaced the part. Everything works fine! The only problem I had was that the text message asking for confirmation came at 1 in the morning where normal people sleep!

I have never had to actually use my home warranty, but I like the peace of mind it gives me. The staff is super nice and explained everything to me. I am on my second year with Choice Home Warranty and have absolutely no intention of changing companies.

The salesman was rude. He tried several times to sell me more although I told him several times I only needed 1 year coverage. Then he told me they will up the price next year if I don't buy 3 or 5 year coverage. I also wish they have a monthly payment plus the price on the website was cheaper than the salesman said. When I asked he said the website hasn't been updated in years.

UPDATED 05/31/2019: AC problem - not cooling. Choice was quick to assign service provider of high quality. He diagnosed the problem and approval was obatained from Choice for the fix. The fix was approved without a hitch. The part was ordered and installed in a couple of days. Good Job Choice. This issue was handled quickly with the utmost professionalism.

Arrived on time, was very pleasant and courteous. Repair was done, oven works fine now. Definitely would recommend your service to friends on social media. This service value made a big difference in relieving anxiety about who to call for specialty repairs and projects. I cannot say enough about the excellent outcome and resulting in a very pleased customer.

Still awaiting the completion of the job. So far pleased with the progress. I will have a better idea of the whole process once the technician gets the needed parts and installs them. Hopefully it will be soon and the fix solves the problem.

My microwave quit working. The repairman came two days later and within 2 hrs Choice gave me a buyout option to replace my Microwave. I’m very pleased with how quickly the process went. I will hopefully receive the money quick enough to go purchase the new microwave.

My heating system quit working one Saturday morning. Choice Home Warranty was pretty good about setting up a appointment for a tech to show up and look at the unit. The tech got the unit working but advised me the gas valve and a igniter cable were bad. The valve and cable needed to be replaced in order for the unit to continue working. Choice Home Warranty denied my claim based on the fact the contract would not replace valves. This unit was approximately 30 years old and the tech was unable to find a gas valve or igniter cable anywhere. The heating unit is now worthless and not working because of its age and the unavailability of parts.

D C Services - Very professional. Kept me updated thru out the process. Showed up on time and took care of the problem to my satisfaction. Great company and great technician. The technician was very helpful and answered all my questions. I would highly recommend this company. The dispatch acknowledged the call and called multiple time to remind me about the appointment.

I don’t think your reason for rejecting my claim is fair or valid. The only reason that most of your customers (assuming they are like me) pay for your service is to not have to worry about or take additional time to rectify the problem. Your protocol in processing the claims only lengthens the process and adds to the problem.

I had to call for a washer repair. Making the service request was easy and the person on the phone was friendly and helpful. I was surprised at how fast I got a service tech to respond. The repair was quick and I spent no more than my deductible as promised. This was a very good experience! I am very satisfied with my plan so far.

Very good experience and I recommend this home warranty to other people because they have good service and very good coverage. Also, the price is very good and the customer service is extremely helpful and happy to help. They also offer a lot of different options to pick out from so you always find what you are looking for and they offer good discounts as well.

I tried using my Choice Home Warranty last year for a problem with my AC then I tried using them again for a completely different problem and BOTH times my claims were denied. I was given some lame excuse for the denial. I am not an AC technician and cannot predict the future and that's why I purchased their Home warranty. I am waiting for my appeal to be processed and if it is denied, I will cancel my warranty protection. I was duped into thinking that this process would be painless and easy, but I was wrong.

I have been without water for 3 days. Yesterday a MR Plumber employee came to my house. Checked out my pump, never mentioning they did not work on pumps. He said the next time he came back there wouldn't be a service charge. He also said someone would call me within an hour. After 2 hours I called Choice to find out what was going on. They couldn't tell me until the report came in from MR Plumber. I called MR Plumber and they told me they don't do pumps. I called Choice and was told they would get someone else. It is 6:30 pm and I haven't heard anything. So I guess you could say I am very fed up with Choice.

Worker failed to tell the resident if the job was completed or not. He left the property, then re-appeared later on. Your workers must communicate better with the resident so they know what is going on. The job was on the building roof so communication about the job being done was important.

Thank you for taking care of my homes repairs for the last 3 years! Looking forward to the next year with your company. Keep up the good work and continue the good service. The time between calls and service was very good and repairs were made or money was provided for replacement in a timely manner.

We were very satisfied with the job of fixing our plumbing stoppage. We didn't have to wait long for service and the tech was nice and friendly. I would and have recommended Choice Home Warranty to friends. We have used the warranty in the past and it has always worked out very well. We are happy customers!

I called Choice with a claim and in just about 15 minutes I had a phone call saying that Dixon Mechanical would call us. They called and set an appointment for the following day. The technician was very professional and did a great job.

Review already made. Extremely satisfied with Choice. Extremely satisfied with the quality of Workman they send. A Quality Company. When they were having difficulty finding someone they suggested if we wanted to look they would pay for everything. We had them continue to look and found an excellent man. We highly recommend their company.

Chris from Choice Home Warranty, was very friendly, polite, and seemed very knowledgeable. He took the time to go over everything with us. We purchased a policy for my ourselves and my son. We hope that I will be all that he said it would be.

Thank you Yvette for great customer service. When l file my concerns online l receive an response within twenty four hours. We talk about my problem and came to equal opportunity that we both could live with. I'm thankful that Yvette wanted to make me happy.

My disposal was leaking, and it was on a weekend. They sent someone out the next day which was Sunday. My husband and I go to church around the time that the company was coming out to repair. They were nice enough to work with us on the time. The Tech that came out was very nice and came in and got the job done in less than a half hour. This company is a keeper! Thank you CHW!

Choice warranty does not live up to the promise of: "If We Can't Fix It, We'll Replace It". If the technician comes out and cannot perform a covered repair, CHW will replace the unit". The customer service is poor and if we disagree with their claim determination there is no appeal process. The case manager told me that I can not speak with the next level manager nor make a verbal or written complaint. She was the ultimate authority and the 2-options she gave are final. Although it was on the website - "In the event that CHW makes such payment, CHW will provide written notification of the basis for the amount of the payment", she would not give any explanation nor written notification of basis other than saying that it was their cost.

Your part of getting started on my repair was great.... I appreciate your level of concerns... Being my first dealing with you lets me know I can depend on your service to look out for my repairs in a timely manner... Thank you for sending in a company with good and respectful people...

iFirst of all no thanks to Home warranty and that I could be not typing this letter because of the circumstances. A month ago I got up to go to work and had no hot water so I went outside to look at the water heater and smelled a strong odor of gas coming from the area. I then proceeded to call Choice Warranty and they called me back a week later in which I could have been doomed by then. The washer and dryer quit working so I again notified them on Monday and they did call back on Tuesday and told me a repair person would get in touch with me. Here it is Thursday. Still no one has called so I had to buy me a washer and a dryer because I need clean clothes. So my experience so far is I could be dead, I could smell bad. No bath and I could be wearing dirty clothes. What a experience.

I was initially offered a very low, like, insultingly low price for the dishwasher replacement. Upon speaking with the gentleman, we can to a much more reasonable number. I am not elated with the number, as it still doesn't get me the same quality dishwasher that I have (isn't the point of insurance to make you 'whole' again), but he was polite and we had a good dialogue.