Choice Home Warranty Reviews

Contractor arrived on time, was very courteous and efficient, took time to remove his shoes and not track up my house. Used a vacuum to take the water out of the toilet tanks. Checked for leaks around the fittings and cleaned up when he was finished.

Since moving into our home, we've had ongoing electrical issues. The first time, Choice asked us to find someone because they couldn't get a response. This person had to troubleshoot to determine the problem. Because he included the term troubleshoot on his invoice, Choice refused to pay for any of it. How do you solve a problem without uncovering the cause through troubleshooting. Most recently, for a similar problem that caused my mother's oxygen machine to go off, a Choice dispatched electrician came. He had been authorized to complete a $100 repair. Since that wouldn't get the job done, he charged us $45 (in cash) to say "sucks to be you" and left. We would've been better off taking the premium money and applying it to our electrical repairs. Your customer service is there to simply say "No." Ripoff, just as suggested by lawsuits.

Choice is the best home warranty around! I have 15 contracts with them and it’s worth every dollar as I do not panic every time I get a call from a tenant with another issue. I rest assured Choice has me covered.

The repairman was very professional and knowledgeable. It did take until the next day to have my furnace repaired even though it was freezing temperatures. More repair companies available would be nice. Having the repairman wait for permission to fix something makes it hard for them to want to accept jobs from warranty companies.

CHW sent MidMaryland Appliance Repair to look at my washing machine. They showed up within the time frame quoted and had the part needed to fix my machine quickly! Excellent service, very nice guys! Glad to have Choice Home Warranty!

The dishwasher was flooding the garage and the toilets were running slow and overflowing at times. The plumber came out and snaked the line, however, did not seem to have the right equipment to be able to cut through the roots invading the line. He said the line would have to be dug up and replaced which your company would not cover. I have contacted another plumber at this time to give me an estimate on either cutting through the roots or if I actually need to have the line replaced.

These guys are professional and know what they are doing. Very thorough. I would recommend them to anybody. They explained what they were doing as well as explained how the new pump was different. They performed the work as like it was their own house. Paid attention to detail and not just throwing it in the sump pump pit. Again would highly recommend them.

I contacted you the night of November 7th for my furnace not working. November 8th the technician came to my house to resolve the issue. He was not sure what the issue was but ordered a replacement part for the possibly faulty unit and said he could return on November 10th to replace it. I was Informed by the company that no one could come till November 12th even though I have no heat and have children and the temperature are in the 20s. Now I wait with no heat to see if they can restore the unit on Monday which I now have to take an unpaid day off from work to meet the technician with no guarantee of a resolution. On top of that Choice home Warranty has closed my claim. How long will I have to wait to get heat restored?

I called Choice Home Warranty because my furnace was making a rattling sound. The technician was very knowledgeable and explained to me the problem and what it would take to fix the problem. His report was sent to Choice Home and before he left ordering the part was approved. This is the first time I have made a claim. I am very happy with the results and glad that I changed to Choice Home Warranty from another program.

Updated on 11/14/2018: Choice has first said the issue has been resolved. It has not! Then, they said it is being resolved. It is not! The only way this issue will be resolved is a full refund for new renewal that will not begin until 11-20-2018 that was for 42 months at a cost of $1,250. They told me I would get the refund, and I have that in writing, but it has yet to show up, and reimbursement of $109 for work that I had to have done after nearly a 2-week wait, right before Thanksgiving.

My thermostat was not working properly... I hope it will be replace soon, however it goes the experience has been wonderful. My other experiences have been always good. The customer services have always very nice and ready to help. Always good.

It took a couple of days to get a plumber that would take the problem, but once one was assigned it was promptly taken care of with good results. I would recommend Choice Home Warranty to anyone looking for a warranty company.

I had an issue with one of the services your company hires to completes the work and your representative listen to me complain and tried to resolve the issue and end up going out her way to do something she didn’t have to do and had a check send directly to me for me fixing my dryer ourselves. That was something I wasn’t expecting and just shows how your company appreciates your customers.

I checked some of the reviews right after they called which was within seconds of my inquiry. The next morning they called back to see if I had any questions. I told the guy I had read some reviews and he asked whose I had read. After I told him HE HUNG UP ON ME. Apparently the reviews were right. He didn't want to hear what I had to say or explain anything about the BAD reviews. I'll just move on and find a GOOD company.

Great job... fast, friendly and efficient. Will use again. They knew exactly what to do and had the parts on hand and didn’t have to order them. Had to change appointment time and they were very accommodating and helpful in the process.

Person I spoke with was completely professional. Very knowledgeable and the quote given was fair. I am very pleased to share this experience with a company that keeps its word. The customer service rep took my needs into consideration and that meant a lot to me and was a deciding factor with me going with this warranty company.

I called your company as I am shopping for a home warranty. The rep that I spoke to did not seem to understand after I repeatedly told him I wanted a monthly plan and he kept insisting on a yearly plan. I did not appreciate this type of sales tactics especially after I informed him of what I wanted. Not pleased at all. Will shop around for another company.

While I did appreciate the fast response, I am a little unhappy that the warranty states that normal wear and tear is covered. However, my washer is an older washer machine that has been working and used properly but the claim for this has been denied due to exclusions which seem to be normal wear and tear. On a good note, technician was very friendly.

AN hour after I called in my claim, I got a call from the service company. They told me that, they had been notified by Choice & had set up a day & time for them to come look at my problem. The technician was very knowledgeable on my make of dishwasher & fixed the problem in 5 minutes. I was very impressed.

I worked with Tony on our warranty and he was extremely courteous and helpful with all my questions. I'm hoping the service with be equal in quality. We will most likely add more properties to our coverage. I am also recommending Choice to some of our family.

I've been dealing with an issue with my refrigerator/freezer not freezing for the past three months. I've had four scheduled appointments without success. The first one was cancelled via email by Choice 90 minutes after the technician was supposed to arrive. I didn't see the email until after I called wondering why the technician had not shown. For the next three appointments, no technician showed up nor was I contacted. Each time I had to call to inquire the status of the technician and was rescheduled. Today, after the last no-show, I called customer service and voiced my extreme displeasure with their services. They placed all the blame on the technicians, but I could tell from the conversation that this was a very common practice. I highly recommend using a different home warranty company, Choice is not reliable nor will they take any responsibility for their failures when technicians repeatedly do not show.

After a year of paying the monthly premiums and being declined for the majority of NY repairs I ended up canceling the contract. There are just too many things they do not cover. I had to move heaven and earth to get them to cover what they did. Their contractors would show up. I would pay them. Then they would go MIA. This company is a horror. They have a one-star review on Yelp. How they have such a high rating on this site is shocking. Run fast and run far from Choice Home Warranty.

Fixing Furnace - The Choice Contractor was excellent. Mr. Kevin ** was very professional and courteous. He told me what the exact problem was and a maintenance tip that should enable having this problem in the future. My service request was prompt response and I was able to follow and monitor my claim. Again, overall service was outstanding.

Everyone I have dealt with at Choice has been professional and very accommodating. So far, I have nothing but good experiences. From the initial customer service call to the service technician arriving, everything was handled with ease and convenience. I would recommend Choice Warranty to anyone requiring home warranty services.

Leaking garbage disposal on kitchen sink - The technician was professional, courteous, and so far, the problem is fixed. He replace the part accurately, and he was finished in about 1 hour. We had a few questions for him, and he gave us helpful answers. So overall, it was a good experience.

Do not do business with this company under any circumstances. I have filed complaints with the BBB as well as Consumer Affairs. Their salesmen use high pressure, deceptive sales tactics to entice you to purchase their warranty. They were unable to resolve three out of five service claims I had in 11 months. I canceled my policies after a roof leak was left unresolved for over six weeks.

Process started off promptly and CHW emailed me to find a technician, as they were having difficulty finding one in a reasonable time frame. I found one, tech came the first business day after and he diagnosed the issue. Here's where the trouble begins. He calls CHW for authorization after diagnosis but there is a hold of 45+ minutes. He has to leave, and CHW has a callback feature which we decided to use. Tech is still around for another 30 minutes finishing up the receipt, etc but no call so far. Eventually he got a call, but before any discussion CHW hangs up on call. Tech and I have since sent a written diagnosis + cost for repair to CHW with very little response.

1st of all the time scheduled was not met by the contractor. This was the 2d time we set up an appointment. The 1st time they showed up out the blue and not the scheduled time and we were not home. The second time they scheduled for 3 and told me I was wrong and that the email said I was scheduled for 8 that morning. Then they show up an hour early and I have to rush home for them not to do any work... THEY WERE GARBAGE!!!! Never send them to me again...

My first attempt to use my home warranty which was purchased a few months ago. I was told by Choice Warranty’s plumber that my 2 - six year old water heaters have bad circuit boards and release valves. I was advised to replace both water heaters, however Choice Warranty would only cover $300. My cost $2000. Not right.

Much to my surprise the issue was resolved in one day. The only thing that was suspect was the techs came in an unmarked vehicle. Also I did not receive any receipt, card for future service or an itemized repair diagnose.

I made a claim on 10/24 for a problem with my furnace. The contractor called me with questions about how the process works because "No one would return their calls from Choice Home Warranty". I tried calling myself and got no replies either. They cancelled the appointment. I asked several times for a supervisor to answer my questions. NO CALLBACK. Red Flag #1. 10/31. Took them an entire week to find another contractor to do the work. Appointment scheduled for today 11/08 and again I called the contractor to confirm. Contractor made no such appointment and refuses to ever do work for CHW because "They never pay me". HE dropped them over a year ago. Now it's going on a month and my furnace is still malfunctioning, no one from Choice Home Warranty has ever contacted me and I am extremely dissatisfied. If I could give this company below 1 star I would. STAY AWAY FROM THESE PEOPLE.

Took a couple days for an appointment and the technicians told me between 11 and 3. I deferred other activities, so I’d be there. They didn’t come until 4. However, they were very knowledgeable and diagnosed and fixed the problem quickly. My furnace is working fine now.

Rachel ** was my sales advisor. She was very knowledgeable and very informative about the Choice Home Warranty. I would definitely refer friends and family to Ms. **. I had contacted two other companies but, my final decision was based on what Rachel ** explained to me.

Choice honored their contract.

Home shield. They also have their contract people pock up their oven parts. They do not have to wait for you to send them the parts. Very dissatisfied...

Washer - Very satisfied with CHW. I've used several other home warranty companies in the past and was not satisfied. The customer representatives CHW are very pleasant and accurate. The contractors that are used with CHW are very knowledgeable and fast with appliance repair. The time Thanks for excellent customer service.

I called about a HVAC problem with Choice Warranty. The service techs came out right away. The service tech was very professional. I would highly recommend that company and Choice Warranty for a great experience. I have no problem giving them a high rating. Thank you.

It’s a ripoff. There is a loophole for everything. Most of the claims will not be covered it’s not worth your money. I called to cancel my policy last week and one of the manager who was super aggressive convinced me to take a 100 dollars check in order to give them a second chance. And he specifically said I am not bound to anything. I can cancel anytime I want and get my refund of 179 dollars. I call back today to cancel and the lady (Alea **) says ok you can cancel but you will not get your refund! She gave me attitude too when I was trying to understand how last week I was gonna be refunded 179 and this week the refund is zero. It’s a big ripoff. They are very unprofessional! Sooo not worth your money.

Job done on time and appears done well. It did seem that the contractor had to wait some time to get job authorization but I'm not sure. After he arrived and looked at the problem he sat in his truck for 30 mins before starting work. I think he was talking to CHW.

Technician arrived just before dark, explained when noise was heard, he turned unit on and off then went up on roof to check out unit, cycled it a couple of times, came off of roof said that some motor was shot. I thought it would be replaced but they didn’t do it. So now what???

Turns out the stove had two issues - a pipe and master board. We had both a stove expert and a plumber come. The only downside was each took a few days to get here. Choice was very professional and in the end offered to give me a settlement for purchase a new stove. It was a fair price. I have had Choice for many years. At one point I had my doubts if they would get it together but I am please to say they did a geat job and were totally professional.

This company was willing to come even up to 8 pm. We have been pleased with Choice. This is the first time we have obtained their warranty service.

The first company scheduled for my service was Triple AAA for a garage door. They never showed and called me through out the day to tell me they were coming. They never call to inform me they were not coming. I called several times and never got an answer. The second company was awesome they worked with me on rescheduling and Danny is an awesome technician. I can't say enough good things about him. Very professional, know his job, efficient and friendly.

Had a leak in our washing machine. Called, filed a claim, the repair company called, confirmed the appointment. They called in advance as a curiosity. Arrived, determined the cause of the leak, called Choice, which approved the claim. Just waiting on the part at this point. Easy!

We just bought a house 6 weeks ago and noticed our plumbing had some minor issues. We simply called about the issues and within a few days the technician arrived. He listened to me and fixed what was wrong. We paid only the $65 house call fee and now all our issues were resolved. Super easy to work with!

The technician they sent was great and very professional. I’m just not thrilled that I had to wait almost a week for a simple plumbing service. First time I’ve used CHW so hopefully this won’t be the norm. Time will tell.

Derek, at Mr. Smith's Home Repair, went above and beyond to fix my backed up toilets in a fast and efficient manner. He squeezed me into his full schedule and did a great job and was friendly and professional! Highly recommend!

I have had the warranty over a year now. Service has been timely and stressless for different type of issues at home. Communication is easy and simple. I think it was a good move the change from my previous warranty company.

If you are considering signing a contract with this company, please don't waste your money, they are out to scam those gullible enough to buy into their lie. No matter what claim you submit, they have a clause in their contract to counter and deny it. They have lots of technicians who will not show up but claim that you missed your appointment or they might be a no-show no-call at all. When they finally show up, it is to deny your claim. Safe yourself the aggravation, don't use them.

I cancelled and did not get an email confirming like they said they would send. I expected an email. I am concerned that I didn’t get that email. I feel as though you are being dishonest. It is not right to let people cancel.

I will not do business with you in future!!! I have 2 family members join you because of what I thought was great service. I am wrong-poor poor service!!! I have a washing machine. If part comes in will be 30 days - part is back order - if it comes in. We take of a child - we wash every day. Other people I talk to have home insurance and they replace unit!!! Very poor service. I will not renew and tell people to look at other companies. I have promoted you to friends but no more. Please responded - since you ask me for feedback.

On October 9, 2018, I submitted a claim for my washing machine not working properly with Choice Home Warranty. The first appointment available was for 10/15 with Bound South Inc. At this appointment, the tech was inside my home for roughly 16 minutes. He did not bring in any tools beyond a blanket nor properly examine the washer. I filed a complaint with Choice & they offered to send a second company out, Apalachee Home Services [AHS]. This appointment was on October 31st. I received a report from AHS stating, “the unit is not working due to a bad rotator shaft & stripped bolt.” They advised the washer “needed to replace the outer tub ASM rotator shaft and bolt” and with the cause listed as “normal wear and tear.”

Tony's Heating and Cooling service was on time, professional and explained everything they did. Tony even watched out for my cats who ran down in the basement. When they finished they explained what I needed to do next year. I would recommend them to any of my neighbors. Plus they also returned things they had moved.

Called CHW on Monday morning, received email within a very short time indicating that a service company would contact me between 3-8 p.m. I was called by service company around 12:00, to let me know that techs would be at my home between 3-6; they arrived around 4:00 p.m. (with a phone call to let me know when they would arrive); found problem and installed new garbage disposal very quickly. Everyone from the company was very friendly, courteous, and knowledgeable. What good service from both CHW and the service company!! I was so impressed! Thank you!

We put in a claim a week ago, immediately had a technician scheduled the next day; We cancelled because unplugging seemed to reset/fix the problem. A week later, same problem and this time we resubmitted claim and the technician came out, diagnosed problem, explained why the reset was only a temporary fix and we are all set. Also, got educated on typical life of a refrigerator, the differences now, when my fridge was built -- all very helpful. Great service from CHOICE.

After a call on Saturday an appointment was made for Tuesday to check the water heater. I spoke with the plumber on Monday to ask if he could come out today as we had no hot water all weekend. The plumber came out early Monday afternoon and got the water heater working within an hour. I appreciated his care and concern!

This company is awful and does not fix ANYTHING. I will never pay them another cent because no matter what problem you have they will tell you it is not covered. AWFUL!!! Do not waste your money the way I have.

This claim started 10/22/18 and still today is in claim review without response. No one from Choice has contacted me regarding the dispute of your claim results. Very dissatisfied customer. Tenant still without heat. Previous claim service has been ok. Really don't understand... Require a personable response.

My washer doesn't spin at the end leaving the clothes soaking wet. The repair person is great and doing everything he can. He replaced the electrical panel and had negative results and now he ordered a door switch, which is covered by Choice. He also stated that it could be the Latch which is not covered by Choice. I contacted Choice and said what if the latch isn't the problem will I be reimbursed by them? So this might not be the problem and you making me dish out money. Not only is the money the issue but the time it will take to fix the machine. So far it's been 2 weeks and I can see it taking several more weeks. Very disappointed in the company and may conceal and write a review on the internet.

I recently filed a claim with Choice Home Warranty concerning my stove. The technician who came to my home was very professional and very courteous and resolve the problem in a matter of minutes, however he did tell me that much still would need to be replaced. Choice Home Warranty gave me an offer that I felt was not enough money to purchase another stove. I understand that this is a repair and replacement warranty. I feel that the money offered to the customers should be at least a reasonable amount to replace the appliance.

I needed a new thermostat because my existing one was bad. The only thing I was disappointed about that the new thermostat that was replaced it did not have humidity control. I asked the tech why I was not getting the same type of thermostat. I was told that Choice warranty only replaces basic thermostat. It would cost me an additional $110.00 plus the $45.00 for the service call. I will have to still replace the new thermostat with one that has a humidity control.

Updated on 11/08/2018: Already wrote a review on this subject. We have a beautiful gas stove. Glass oven door, self-cleaning oven (currently not working). We don't have a cheap stove. Now they want to give $349.99 for a gas stove. We currently have a top line Kenmore stove, NOT WHITE, self-cleaning oven, light for oven $349.99 still is not enough to even put toward a new gas stove comparable to ours. I am tired of the games being played with us. The cheapest gas stove we saw was white, no glass oven door with oven light, not self-cleaning, and white. Completely not comparable to our stove. The cheapest that is not even near what we have, the cost is $600.00 on SALE. A stove comparable to ours is over $1,000.00 now. $349.00 isn't half the cost of ours. Come on people you can do better than that.

I received a call immediately upon checking info online. J.R provided detailed info on rates and coverage. There was a moment I had to pull the reins because of his enthusiasm in providing details. It was a fun and informative experience. I look forwarding to referring Choice.

DON'T BUY PLANS FROM THIS COMPANY. This is an awful company which is morally and ethically bankrupt. They are cheaper in price but 100% fraudulent. Whatever money you will spend will be wasted. Only reason you would be tempted to buy their plan is cheaper. But believe me, they are really cheap and fraud as a company.

Henry helped me join. He was very persuasive. He explained the advantages of Choice Home Warranty. He also gave me additional reasons to join. I appreciate that if he could help me to see value in joining he would be doing this to others. This will make Choice Home Warranty the best home insurance you can buy.

I was please with the customer service from the company that repaired my stove. He was very considerate that I had a funeral to attend and I was 10 min late getting to my home and he was considerate and patient when I call him. Thanks!!

I placed a request for a leaky garbage disposal on Saturday. Saturday evening I received an email confirming a date time and tech to come out on Monday to repair. To my surprise. The BME Tech assigned called me on Sunday and asked to do the repairs that day. He was kind. Very professional and know from the beginning what was wrong. He had a replacement garbage disposal and installed it within the hour. OUTSTANDING WORK!!!

We own many rentals and had stopped buying home warranties because our tenants had to wait days for service and the service given was generally not good. However, thus far the service has been excellent. We’ve used them twice now. So we bought 3 more service contracts today. Hopefully, the service on these will be just as good!

If I could give ZERO stars, I would! Actually, well below MINUS ZERO stars! This has been the worst customer service I have ever dealt with! I am a realtor, and I have previously referred Choice Home Warranty to many buyers and sellers and I and my kids have used them - BUT NO LONGER! I have used this company for a few years, but never needed them. Then last year, my microwave door spring and light broke and I called them for the first time. They told me the door and light are not included in the warranty. Does that make any sense?! How are they not included? They are a major part of the appliance! Both are still broken.

I hope they get it fixed that why I got this home warranty to keep my in order. So far things are ok. They are fast so in trying to get things in order. I will see when the process is complete. Thank you very much.

The Company Plumbers Electricians beyond send a technician, who came without tools, review the problem and went to his car to pick up the tool y en 2 minutes he told the work were done. He only tight one nut, but Saturday I clean the toilet and discover the tank of the toilet is a little loose. I recall the company and explaining the problem, but I do not know if they are going to send someone to review the problem.

Updated on 11/06/2018: Issue was never resolved but they said that it was. I can assure you that it was not. The company took my money and closed the claim. I am not sure why they mark the complaint as complete and closed. They keep setting up an appointment with the same company. They cannot lie and say they came out because I have cameras on the outside of my house. If you are reading this please do your research before selecting this company.

This is the first time since I started with your company that I have absolutely no complaints. The repair work was completed within 36 hours from the time I made a claim until work was done. I was very pleased with how prompt my claim was processed.

The motor in our disposal quit functioning. The repairpersons replaced the unit with a like brand in a very short period of time. We were very impressed with the whole process from filing the claim online to scheduling (done for us by CHW) to installation.

My furnace was running for one minute, shutting down and restart again in 30 seconds. If did not stay on long enough to produce heat. I reported it to CHW online at 8:25 pm on 10/18/2018 and got on the schedule for 10/20/2018. At 9:30 am technicians arrived an at about 10:15 am my system was producing steady heat.

Not too impressed with your service. You contacted a hearing repair business that won't do business with you. I had to find this out on my own on the day you said they would come. I had the company do the work anyway because it had been 3 days since I made the claim and was freezing. The hold times to talk to anybody is ridiculous, especially when a repair person needs to get authorization from you to do the work. They do not and will not stick around for 20 while on hold to talk to someone. You really need to work on this.

Crap company!! Turn down every claim. Search thru their “contract” to find a loophole. So they can get a monthly charge. AND pay the contractors for the “visit.” For nothing!! More than one said this is the worst company to deal with.

We have had to call Choice over and over again with waiting times that are unacceptable. We had a contractor at our home that charges $150 an hour and he waited 20 minutes trying to get an authorization number on your Auth line. He finally left our house and asked us to get one for him. I could not get through by telephone so I had to call him back (the plumber) and HOPE AND PRAY you would cover the costs. Your waiting time is horrific. I realize you are not an emergency service; however, when things go out in your home, it is usually during a time that is considered a crisis. An air conditioner will usually not go out until summer time. When plumbing is clogged and you can't take a shower or use your toilets -- this needs to be addressed immediately. Your services take so long to get approved and sent to our home, which is in a rural area, it is next to impossible for a solution to be resolved on a timely basis.

Copper water piping had small slow leak. I cut wallboard above discoloration to expose pipe. Plumber (S and S Plumbing) sent by CHW spent approx 1.5 hrs INCLUDING 45 minutes going out for materials and repaired the pipe. Said nothing about repairing opening in wallboard. And then CHW declared the incident uncovered because leak caused by rust and corrosion. There was no evidence of rust or corrosion that I could find! So a simple repair that one would assume covered is not covered and the plumber now bills me for $245 for a simple leak at a pipe junction. I have only had 3 claims including this one and none of them were deemed to be covered for repair.

I am very satisfied with the way Choice has handled my claim. I was frustrated from American Shield and joined this year and Choice is best in customer service. I got technician called and offer to repair prior to schedule. Amazing service.

Choice Home Warranty (CHW) is a waste of time and money. They train their employees to look for ways to deny customers request for repairs. Professional technicians come to your home and state the breakdown was due to fair wear and tear, CHW will find a way to deny the repair. Their replacement program is another joke. They will only give you pennies on the dollar making it impossible to replace any item you own. Again, CHW is a joke and a waste of time and money.

After 20+ years with another service, I have had it with them. I am a new customer to CHOICE, just purchasing a contract, so I can't comment YET on their service, however, Joshua was quite the salesman! I was browsing and comparing companies to make a switch, I saw CHOICE was highly rated so I completed the form. I was not even done and Josh called. He spent a good deal of time with me, explained everything, gave me a good deal and 'heard' my needs in a contract suitable for me. SO, so far, I am impressed. Thanks, Josh!

Choice does not offer replacement based on the actual model that failed. They offered me about one third of what it would cost to buy the same unit to replace it. And then they are not going to pay for 30 days!!! I asked for a manager and was to he was a VP and was not "customer facing" - would only reply to a letter. [PS he has not replied from a previous claim]. I would say they are not customer interested!

I have a contract with Choice Home Warranty. On 10/31, my sister (who was home at the time) informed me that the sump pump backup system was alarming and smoking, there was water in the basement, and the sump pump was making a strange noise (sounded like an engine revving). I rushed home and found the entire area where the sump pump is located filled with smoke. I called Choice to submit a claim and request a technician come to the house ASAP as it was an emergency. The representative nonchalantly informed me that someone would get back to me within 24 hours. I told him I needed someone ASAP and he said 24 hours is the best they can do.

Extremely Disappointed. Bad service, poor response with an attitude. Called customer service. Advised it will take 24 hours to find out when and who they will be able to send someone for repairs and also received no cooperation. Stay away from this company.

The technician evaluated the water heater problem, and solved it within 30 minutes. The problem was that he was provided the wrong address by his company, and was over an hour and a half past when he told me he would arrive.

My experience was easy and the customer service was excellent. I would definitely recommend this to family and friends. My policy was the best out of the top rated companies, the price is very reasonable. I will definitely be renewing my policy yearly.

My dryer was not working. The tech was very professional, took time to explain the issue and get it resolved. The claim did not get long to be worked and a tech was assigned the same day with an appt.

My husband and I have 4 houses and have had them all covered over 8-9 years! It’s the best investment and peace of mind for us!! The cost is amazing as well as the customer service! It’s fast and always fair. I often tell people they should use Choice as we love it! Thanks for keeping everything running for us!

Mr. ** with Refrigerator Plus Repair did a very professional job. Replaced the part in a short time and so considerate. He even cleaned up an eight-year dust collection behind the fridge! I am deaf and he worked with me so I could understand the process.

Tub was not addressed! Toilets were corrected and pleased with that aspect. Please continue to locate a professional for the jetted tub. The professional selection within the scope of ability did not meet the purpose requested however Ross Plumbing was able to do the things that met their abilities. I believe a combination of experience was overlooked through the selection process.

Everything went perfectly. Technician was courteous, professional and on time. Dryer lost part of the heating element. Dryer element would not turn off and the unit had to be unplugged. Somehow a penny got behind the drum and shorted out one of the elements.

Submitted service request for leaking kitchen faucet and leaking shower in master bath. CHW did not cover either, so I had to pay the service fee plus the repair fee. The customer service was great as a repair appointment was established for the same day.

Was very dissatisfied when you would not repair my dishwasher. Ordered the parts and fixed it myself. Out $45 for serviceman that was not allowed to fix the problem. Your offer page give you a accept cash offer or decline with no explanation of what happens if you decline. Very poor choice. Will never buy this service again when subscription runs out!!!

AC Thermostat - Technician Jose was very thorough and courteous. Waited to make sure system functioned correctly after repair was done. Also took time to explain of update that may be needed in repiping existing gas pipeline is in attic for furnace.

You offered us a replacement rather than a fix for our microwave. You offered $169.99. We got two offers and they ranged from $600 to $645 to install a replacement unit. The original company that came out Seven Star Appliance agreed to replace the bad part for $300. I agreed and declined your original offer of 169.99. When your rep called she offered to go to $250 for a new unit (this would then cost me $350 more) or pay it for the repair but the microwave will no longer be under coverage. I accepted that option. This is my first dealing with you as a new customer (you were a recommend from AARP) and I am very unhappy.

Heater was blowing cool air. Choice Warranty sent a technician from Just Cooling and my heat was repaired less than 15 minutes. Technician gave me some excellent recommendation. And was very professional and knowledgeable. Arrived at the time promised, called before coming.

Refrigerator was "growling" when the compressor was on. Yesterday the service man arrived at the beginning of the time window and diagnosed the problem. He ordered the part and gave an approximate time it would arrive. However, it arrived early and the part was installed today.

Wayne helped sell me on the home warranty today. He was very sweet & very helpful & patient, as he answered many questions for me. I received an email offering me $60 on service calls, if I purchased the warranty today. It does not show that in the warranty disclosure that I was sent. I called him back, he spoke to his manager & said they would correct it & send that correction to me in an email. I have not received that yet. I am a realtor & years ago worked for a company that sold home warranties on listed homes & to buyers. Some companies were very good & lived up to their promises & gave great customer service & some did not. I’ve never heard of your company before, so I took a risk by signing up today. I am hoping that you are one of the good companies that I can encourage my clients to try.

I have been using CHW since my first home purchase and I would say my overall experience is worst. I would choose if there any other word than WORST. Logging a new claim is the only thing that is easy but servicing the claim is the worst. They promise similar or same replacement but they won't even come close to similar. For instance my GE double door refrigerator died one day and they told they will replace it but with a cheap single door apartment style that is not even worth $250 or so.

The plumber showed up, cleaned it out, cleaned up the mess and was gone in less than an hour. What a relief to have the drain flowing again. Thanks. His advice was very helpful and I would recommend them highly.

Arrived on time and called ahead as said he would. Polite and did quality work. Experienced little downtime, he understood my issue and worked with me to ensure that I was satisfied before he left. Would use him again.

This was the most bogus experience ever. I have never seen such a fraudulent denial of what this company said they’d cover!!! Every claim was turned down for false reasons!! It’s obvious when they send someone out and you pay additional $45. They go thru their papers and make up false excuse!! Even the folks who came and I wasted the “fee”. Agree!!! I want all my money back. And have filed complaints!! What a joke. What a charade!! Shame on you!!!

This appliance repair company/repairman has been to our home for other CHW covered appliance repair and very courteous, competent and thorough. I would recommend CHW and the appliance company/repairman to anyone in the central Kansas area.

Kenmore dishwasher would not clean dishes most of the time leaving dishwasher powder in the bottom of the dishwasher. Upon doing the servicing, he recommended putting a small amount of vinegar in the dishwasher. Tech did a good job, but forgot to give us a paid receipt for the $60.00 we paid him.

The technician was professional and performed quality work. I would recommend this company to others. He examined the current condition for the repair, took pictures, and repaired what was broken. He then cleaned the area of water and asked if I was satisfied with the repair. I am pleased with his work.

This company is a joke. I should have never dropped American Home Shield to switch but they pitched a good sales line with cheaper prices and assured me there were tons of contractors in my area. Truth is there are no contractors in my area. Closest one is 3 hours away, so it takes forever to get someone to come out. Then Choice will find a way to deny your claim so they don't have to pay contractors drive time to come back out and fix it, such a scam. I can't wait for my year contract to be up so I can go back to AHS. Lesson learned trying to save a dollar.

Filed a claim and they failed to make the first appointment. I called and they said, "Sorry we will send someone else." Made a new appointment and they failed to show up a second time. Now it's going on 3 weeks with a broken pool and spa. I demanded my money back to fix it myself and they said, "Sorry can't do."So I am filing a lawsuit with them. THIS COMPANY WILL TAKE YOUR 750.00 AND YOU WILL BE OUT OF LUCK.

The tech had to call in for one for and it took a while for y’all to respond to him then he put in one part but it’s something else that is wrong. I feel that it should not take a tech that long to realize the problem. He had to come back today after two tries yesterday and I still don’t have the problem fix. He went to get part plus waiting on y’all to approve it.

Stuck pressure switch on furnace. I put in a trouble call on Monday and l had a technician on Wednesday to fix my furnace. Unfortunately the furnace worked fine when he checked it. So he did a quick service and check everything. I am very please with Choice Home Warranty.

The salesperson was not a listener and seemed irritated when I would not purchase a 3 year plan. Even after I told the gent twice I was not interested he kept on trying to persuade me. The conversation ended quickly and I did not feel any appreciation for my order. I’m sure you have the recording and I suggest that you listen to about the last 3-4 minutes and get this guy some coaching on how salesmen listening instead of pressing sell more inventory. I speak from experience and I have been in sales for 35 years.

My father has used this plan for years and talked me into getting it. I just signed up for a second year. Fortunately I haven't had to use it, and I am grateful for the peace of mind that it brings me in my new home with not so new appliances.

The company did an excellent job. The people were very punctual, friendly professional and knew the job. Great job. Credit goes to Choice Home warranty for choosing the right contractor. it is getting better and better in the service. We wish CHW all success.

The sales guy made the deal look lucrative and sold the warranty coverage for 4 years which I paid in advance. Their coverage is really bad and they mostly deny all claims and yet charge co-pays anyways. The customer service reps are very rude especially when you question the denial of service request. They had promised to allow cancellation with prorated refund but now denying the refund with the stipulations they have in the agreement.

This was just my initial contact with the company, but their procedures described and reviews by other customers made me feel like it was the right choice. Greg ** was very polite and did a wonderful job of finding me savings. I didn't feel like he was putting on a face to get customers. It was a good experience.

The technician called and asked if he can come early. It worked out well. He also gave me tips on a new sink. The repair only took a few minutes. The technician was polite and efficient. I would hire him for other jobs.

Garage opener stop working. According to the technician the model is not longer manufactured and there is not spare parts to repair it. So he consulted CHOICE HOME WARRANTY for the unit to be replaced and I think he got the OK to go. Consequently my good rating on the service by CHOICE.

Our garbage disposal was not working and I called Choice Warranty to have it repaired. I got an immediate answer, was booked with a plumber the next day. Plumber was prompt, courteous, and excellent! We got a new garbage disposal with just the $60 fee! Thank you CHW! The service was outstanding!

Technician did good job. Once problem was diagnosed it took about 45 minutes to get approval for repair. You need more help for your contractors. It will be difficult to recommend Choice HW to friends and family unless things change.

I called in and the same day got a response and appointment that a technician would be out to my home within days. The technician called and let me know that he had finished a job early and could he come out earlier and that was great. So, my appliance could not be fixed and they are sending me a check in order to purchase a new appliance. Awesome service.

Nate was great! I would try to hire him away, if I had a position for him. He went to work, identified the problem and fixed it right away. The service was lousy. I had to wait a week for the appointment. That was unacceptable, but I had no choice if I wanted to use Choice. I was given a time window for the appointment. After waiting an hour past time, I had to call the company - they did not call me - to find out that the technician was delayed on another job. This was particularly irritating because I received texts and emails from both Choice and B&M reminding ME of the appointment time.

Great response time and got a tech to my house within a week to fix my furnace. I wish the tech could have gotten there sooner, but I understand that there is probably a backup this time of year for heater repair people.

I am now have regrets starting with Choice Warranty, I felt way too pushed and rushed! I am now wanted to cancel service with you all. Even though the sales guy was polite I didn’t like the constant talking over me.

We have a home warranty with Choice Home Warranty (CHW). Our dryer stopped working and so we contacted CHW to send a repair person to fix the dryer. They contacted a person and he came the first time and said he doesn't have the parts and so he will bring the part the next day. We waited for the person to come back the next day and he never showed. We tried calling but he never picked up the phone either. So, we contacted the CHW again and they said they will send another person and that person never showed up either and at this point our dryer had stopped working for almost 2 weeks. So, when we called the CHW again, they said that we can hire our own repair guy and CHW will refund us for the repair and they verbally promised to refund.

When I received the booklet after purchasing the policy, I noticed many fix are covered up to $500. And Bosch and some brands have special restrictions.

We inquired about warranty on our appliances, they are getting old so we thought we needed to do this. Oh the salesman was so nice and he tried so hard to sell us a 5 yrs warranty. THANK GOD WE DIDN'T. If you touch the appliance or anyone has touched the appliance they won't cover it. You pay a copay of 75 bucks and then they tell you, "We don't cover." Also, they'll send a technician, pay the 75 dollars to tell you that for them to send a claim for approval they need to do a diagnostics that is not covered. $300 to $500 dollars. All a scam. Also, my air conditioner was not working, the technician came, paid 75 bucks, said the cover is rusted it has a leak. They don't cover this. Funny!!! They don't cover anything. DON'T DO THIS. SAVE YOUR MONEY.

AC not running, fan only. The company sent out was a hillbilly that failed to diagnose the problem. Said line blocked and he flushed it. That did not resolve, I complained about it at the time and ended up having a new compressor installed by the same company I purchased the system from (Windsor). It cost me $1500, none of which my warranty covered because Windsor was not contracted with Choice. So lot of good the warranty did for me in this only claim I have submitted in three years. I have renewed for three years though figuring I would give Choice another opportunity.

It took over a month to get a very simple repair done on the A/C unit. First technician ordered a new motor and never came back to install it. Second technician cancelled the appointment the day before the scheduled day. Third technician said it didn't need a new motor and fixed the minor repair. The entire process took over a month!!!

Your representative could not have been friendlier or more helpful and knowledgeable about your product. I'm sincerely hoping that if/when I have to use my warranty, my experience will match my encounter during this purchase. He deserves a raise! In comparing other warranties available on the market for coverage, cost, long term flexibility and value, yours is by far the best.

The time it took to call and get service and repair of garage door opener was done quickly and was very pleased. Thank you for the fast service. Chris was the serviceman that did repairs. I would recommend him and call for him if needed to have any other repairs.

The CHW rep did a fantastic job get someone to my house right away to fix the problem. The reps from Quality drain service were very professional. Also, arrived right away. I really appreciate it. The two young men that came I feel went beyond and above to get the master bath fixed. I cannot express enough how much I appreciate this. My family also appreciate the service from Quality Drain company. If I had a problem again, I want that company to help us. Again thanks both CHW and Quality drain. Have a good day. GOD bless.

Crap company!! Turn down every claim. Search thru their “contract” to find a loophole. So they can get monthly charge. AND pay the contractors for the “visit”. For nothing!! More than one said this is the worst company to deal with.

The repairman was on time and completed the repair. I was very satisfied. He was courteous, explained the problem and was very efficient. I would recommend Choice to my friends. My first experience with a repairman on a different claim was very unsatisfactory, but this one was very good. The repairman never showed up and my problem continued for another few weeks before I contracted for the repair on my own.

Choice Home Warranty worked very hard to make their insurance affordable for me. I am a senior who has a very small fixed income. If not for their policy I would not have the peace of mind knowing I will be able to get fixed or replace appliances in my home. Anthony was patient, helpful and understanding of my position. I looked at other warranties and they fell short of Choice Home!

I purchased a plan with Choice Home Warranty Aug 2018 and plan was scheduled to start September. I ended up calling in October for a service call of plumbing stoppage. The contractor never called or confirmed that he would not be coming and never showed up for the service call between the hours of 7 am-11 am. I called back to Choice Home Warranty to let them know the issue resolved on its own (so I thought) and I wouldn't need the service call since he didn't show up. I called Choice Home Warranty to say that the issue has not been resolved and would need a technician out which was on a Thursday. They told me someone would be would be out on Saturday.

Stove Replacement. Excellent Service. Issues resolved in a very timely and efficient manner. The technician was sent to evaluate the issue and following day the customer service followed up with recommendations and suggestions to repair or replace the stove. I am very happy with the service and responsiveness. Highly recommended.

Washing machine. Thank you for such a wonderful and easy first time experience. A very professional and experienced tech came within 1 day, evaluated the problem and your response was received 2 days replacing the washer. A check to be applied towards a replacement is to be forwarded within 30 days. Thank you again.

Digital display for stove - The only problem was the person taking the call on the phone. Had that person taken my model number and serial number, the techs could have come with the part. Otherwise, the techs were punctual, friendly, professional and very qualified.

Well... My KitchenAid dishwasher started making noise. Service person was prompt and doesn't all 30mins filing out paperwork and stated, "needs new motor". Next day CHW emailed stating to costly to repair, will offer $179 towards new dishwasher. A kitchenaid dishwashers start at $500+. After reading reviews, I just accepted payment, which I have not received yet (30days wait), to avoid hassle. I won't be renewing next year unless I get a call from CHW to adjust payout. I would have rather they fix or totally relplace. Now I have to throw in an extra $300 for dishwasher and $150 for delivery/install. Not very good warranty!!

The service was excellent. I am very impressed. I called at 530 in the morning. And the gentleman on the phone answered all my questions, he was polite, and knew had to get the job done. The service gentleman was awesome. Knew exactly what was wrong with a noise description. Lol. So cool. Definitely refer Choice Home Warranty to friends and family. Thank you so much.

CHW was available during after hours. They took my claim and by morning I received an email with the Company name of the technician that would be out to repair my appliance. The appointment was scheduled and the technician arrived on time. The technician was polite and professional and repaired our refrigerator in a couple hours. Refrigerator is working like new and only cost $60. Thank you CHW!!

We watched many ads about Choice Home Warranty. Today we decided to look into the warranty. We found that they covered everything we wanted at a great price must less than we expected. They were very informative, answered every question and we signed up right away.

I am grateful for Choice Home Warranty. I've used them twice and both times, I've had excellent results and great communication via e-mail and if and when I need to speak to a customer service the same excellent results. The technicians came out to my home promptly, and did great work.

I called in for repair to my reverse osmosis that was cracked and Choice Home Warranty (CHW) customer service sent out a company to assess the issue and they did not tell me the Reverse Osmosis wasn't covered. If I knew it wasn't covered, I would have called my own plumber! The company they sent out was going to charge me 3 times more than a plumber with credentials for the replacement parts and I had to pay $45 service fee for absolutely nothing. This was my first negative experience with CHW. Interesting enough, I didn't get the usual email asking me to rate my experience. I suppose CHW knew they screwed up and no one bothered to make things right. FYI: When you write a positive review for CHW with 5 stars they reward the customer (interesting choice of words) by extending the warranty with an extra month.

I was sold a home warranty by a company salesman named Frank. About 60 days later I needed to file a claim. The company gave the serviceman the runaround. Had him on hold for about an hour 3 different times. When I tried to get them to settle the claim they told me I did not have the coverage. Their salesman told me he was selling me. Their way to remedy this was to try and refund my premium and the company (BRAD) even offered to do so and was willing to waive all associated refund fees, thus in my mind admitting they are in the wrong, and the claim they would have to pay was more than my premiums. No one should deal with these crooks in my opinion!!!

Clogged drain - Making claim was very easy and response time was timely. Plumbing issue that was going to have CHW vendor take 5 days before they could get out to us, so we got our own plumber and went the reimbursement route. However, hold time for authorization to get work completed was 3.5 hours. It's only been 36 hrs. in total and everything is taken care of and my reimbursement is already approved.

The claim was taken within the 24 hr requirement, however the plumbers had other priorities and would not make the repair for 6 days. Choice covered the water heater and labor only. They would not cover the plumbing that was cut out on the intake and outbound lines. The resolution manager Brad gave me a passive I don't care attitude and then offered 2 free service charges on my next 2 claims.

I consider the fact that you went back and looked at the claim and determined to honor the claim very important. I was going to call you to dispute the fact that the technician said the problem was due to a electric strike. There was no evidence on the board of any electrical strike. My work experience in electronics says that an electrical strike definitely leaves burned components traces on the board. Thanks Again.

CHOICE falsely advertises and does not do what they say. When the salespeople sign you up, they tell you items under warranty will be replaced at the same level of quality when they can’t be fixed. Untrue! My garbage disposal was a super cheap version and not at all the level of quality. It does not work well. The washing machine - not enough replacement funds were even given to replace it. I am out a washer and do not have enough replacement funds to get another one!

I had my primary home and a rental with this company and when the heat exchanger broke on my central heat and air unit, they refused to cover it. They based it on the fact that it wasn't "normal wear and tear". So I paid for an independent heat and air technician to come out, and he claimed the crack in the heat exchanged WAS from normal wear and tear. Parts of it were rusty, but he said that was normal too, as most units sit outside. They denied it the second time because they said their policy excluded anything that had rust on it. ?!? They are crooks and frauds, and will do anything to avoid paying an expensive claim.