Choice Home Warranty Reviews

My fridge was not cooling, I call Choice Home Warranty to place a claim. The next day the problem was fix. Everyone I spoke to was so professional. Thank you Bill from B +G Appliance, awesome job. I’m very happy with my service and planning to continue with CHW.

Great agent service. Services were explained well. Price for services offered is very reasonable. No hassle with agent regarding any topic or need that I have. Much better warranty than I have had for the past three years. Highly recommend this company. Also have a referral program that benefits me.

Happy to say I got my check for reimbursement today.

I just switched from Fidelity Home Warranty to Choice 2 months ago! While with Fidelity, I called in a repair on my Refrigerator Ice Maker, and one on my clothes dryer. My dryer took 3 days to fix and my ice maker dragged out for two weeks with repeated phone calls and complaints. My service calls amount were 75.00 dollars each and each time I called, it was if I was annoying them! BIG difference with Choice! These guys jumped on kit, had my washer fixed within 24 hrs, and my service call out of pocket was dramatically lower!

I was impressed with how quickly my claim request was processed! As soon as I hung up with the customer service rep, I had an email and phone call from the AC repair company that was coming out to my house. Everyone involved was friendly and very helpful. Thank you!

It's useless. Every time something's broke they deny the claim for 1 million reasons. My AC fan broke, and they deny. It's because it was due to lack of maintenance. I'm not a handyman and that's the primary reason why I have home warranty. So if I'm going to pay for maintenance yearly. Why would I need warranty. I paid 1k+ to Choice Warranty that went down the drain.

One call is all it took to have a local hvac company call, set an appt, called 30 minutes before arriving as promised. Scopes out the problem and contacted CHW to get authorization to continue. Parts are on order and will be installed when the parts arrive. Doesn't get Any better than that.

Very rude and inconsiderate team of people. The supervisor named Brad very rude and demanding. Talked down on me. Changed his words on offers, said would not cover cost for replacing water heater only for cheep tubings they may cover. He then offered me a check of 250 dolllars. Not even half the price of water heater. I asked for refund as I just paid for policy two days before and I am new owner of the house and my first time policy with this company. He refused to pay me back my full refund according to new agreement of policy. I should been getting my full money back. When asked for full refund he said I don’t deserve my money back. He offered me back 280 dollars back from my 375 dollar for no service they provided.

The plumber was very thorough and systematic in trying to find the location of my leak. I told him I didn't think it was the toilet that was leaking and caused my water bill to skyrocket, as I didn't hear any sound. But he insisted and took off the tank covers for all 4 toilets and he found it in the last one. He then changed the part that needed replacement and the leak stopped. I was so relieved. He did a great job! The turn around time was less than 24 hours.

I went into the computer and it was easy to input my problems. Following the steps required I was done in no time. The service department called the same day. A company called to say they would be out the next day. The service was fast. Next Day. WOW. No other warranty company that I have had was like that. Thank You.

The serviceman did not bring the flushing to its original state. He could have done more to do so. I would not want that man to come back to service my home again. He argued rather than do something to improve the flushing force.

Turned ac off, waited for a while for recycle, turned on still blowing air. Put order in online, by 9:00pm the ac man called making the appointment. All of this took 4 hours. Very pleased with time efficiency, the tech and helper that came out, they were knowledgeable. Explaining everything they did and why. Would recommend Choice every time. Thank you Choice!

I was offered way less to replace my washer than you could purchase any washer for without any possible chance of getting a fair amount. I will not renew and would recommend anyone against doing business with your company. I have had other home warranties before and never been so displeased Choice is definitely trying to rip off their customers!

We had an incident with our garbage disposal leaking. I submitted the claim online, received a call back from CHW very quickly and had a technician dispatched by the end of the day. The technician called and we worked out an agreeable time for him to make the repair. We are back up and fully functional. Very seamless process and very satisfied with the service. Thanks!

Although the repairman called ahead and showed up on time, he ran out of 410a which delayed the process over an hour while he left to get more 410a and have lunch. Also, it was a long and difficult process reaching a person from Low Country's Best Heating and Cooling to confirm my appt.

I like to company you sent this time. He was the bomb. Knew what he was doing. He was friendly. Customer service was on point. Replace my baking element, my refrigerator, fixed my broiler working. Hopefully I will continue to have good experiences.

I requested service on my Air Conditioner, but the claim was denied. They told me service or maintenance is not covered. I have complete coverage, I think the yearly recommended service, maintenance, should be covered. I had the impression complete coverage meant just that. But I found out it doesn't. They told me they would be happy to schedule a tech to come out, but it would not be covered and I would have to pay the entire cost. They didn't even tell me what that cost would be. I don't think this is good business. BEWARE.

I called Choice on March 25th for a leaking dishwasher. An appointment was set for April 1st. The contractor Ray One LLC was late. He said the "bowl" was leaking and it is expensive to fix and that I should have an answer from Choice on the 2nd. It is now the 9th and still no response. I called Choice on the 5th and they told me they were taking the diagnosis over the phone from Ray while I was on the phone, they lied. I called on the 9th and their response was that they couldn't get in touch with Ray but claimed they spoke to him on the 5th. They refused to return the $60 fee and now I have to wait for them to send out another tech 6 days from now. Avoid using Choice for a home warranty. I will be cancelling this policy as soon as this claim is done. Don't waste your time with them.

After reviewing all the customer complaints on the New Jersey BBB, I wish to cancel my plan immediately. I should have remembered the high pressure sales pitches that I had encountered by those trying to sell me condo time shares.

As an older recently widowed citizen, I was hesitant about a repair person coming to my residence. This was my first order through Choice Home Warranty. Needless to say, I was pleased with the complete experience from the first phone call through the actual repair time. The young man was very personable, went to work right away and had the washer repaired within 30 minutes. My first experience went quickly and without any problems. Thank you.

I am not satisfied with the status of my oven. The light will not stay on; the bulb blows out right away. Repairman replaced the computer panel, then came again when that did not solve the problem and tested the outlet and said I needed a special light that pulled less electricity. That is not an acceptable answer to the problem. A normal, appliance light bulb ought to suffice. This stove/oven is very old and on its last leg. It has never operated properly in the time I have lived here.

Never use Choice Home Warranty. Do not ever use “Choice Home Warranty” as a home warranty company. On 04/13/17 I purchased a contract until 04/13/23 for $1,977.50 with a $45.00 deductable. In 08/17 I made a claim for a dimmer light switch. Their technician was a no show, I had Mr. Electrical fixed it and “Choice Home Warranty” refunded a set amount. Then in 06/18 my upstairs toilet was leaking and did not flush, “Choice Home Warranty” scheduled Master Mechanical LLC to fix the problem, their technician collected $45.00, tighten the tank too tight and broke the tank. He stated he need to get approval to replace the toilet. "It will hold tonight," 45 minutes after he left water was coming from the ceiling under the toilet. I called “Choice Home Warranty.” They said they did not waive a repair order. The tech did not file one. I had Eco Plumbers replace the toilet.

Happy with eventual outcome of cost for coverage but seemingly too many options to sort through for final deal. Also, would prefer lower number of representatives contacting me for my business. Made me feel like middle man in an internal battle for business!

Keeping Refrigerant Moving, Mr. ** knew on the spot what the problem was, called it in and Choice approved the motor and thank God we have air now. I do feel like we should have not had to pay another service fee due to just having Guead Pro Air out around March 18-23rd., who told me we needed a new motor, but did not put one on. I think we should get a credit or refund.

I just moved into a home with existing appliances. Much of which me and my family had no idea of what conditions they were in prior to inspections. Had to go over details of issue with the claim multiple times. Emails didn't go through most times. Received one phone-call from support. They never attempted a call back. Will be more cautious in the future of whom I chose to go with for home warranty services.

Gator Drain and Plumbing handled our need very professionally from making the appointment to fixing our problem with two toilets that were using excess water and costing us money because they would not always stop flushing. The representative did an excellent job and was very nice.

The technician came on time and did a wonderful job. Replaced new parts in the toilet. He was very knowledgeable and finished in record time. I was extremely pleased and would call this company back to do my plumbing through Choice Warranty.

Great fast service! Tony came. Was very professional and explained the process! I am not her person of a lot of words, but I have to say, I am very impressed. They called over the weekend and left messages and got a date and time that work out perfect! He also came earlier tha we expected. Thank you.

Tech was timely and professional. He was very thorough in evaluating the cause of repair issue. He completed the repair and explained what was done. Customer service access was good and email follow up was great. I would definitely recommend the service to a friend.

Montel was very professional. I even refer him someone else. Took his time and gave me a senior and military discount. He emailed me copies and plus he is sending by regular mail too. I got for two homes. Cool breeze Dr and tideview circle. I would highly recommend this company. They beat service America and American home shield.

I was tempted to have three years contract with the company in November 2018. After three months my water heater was leaking. I called the company and they sent a technician and he advised me to have a new one and the total estimate for replacement was $1500/, but the company refused to pay instead they offered me only $300/and asked me to review service agreement. I immediately cancelled my contract and got a refund of only $813/, So I ended up with a loss of $237 and $45 for technician fee within three months only. Really it is a scam and crook. My advice to the people beware of this company and read their agreement before signing up.

Kitchen Sink. Stopped up. First time using CHW. Fantastic, quick and easy. The plumber you sent was friendly and spent 3 hours repairing our issue. I’m extremely happy with CHW and highly recommend them. Was not sure what to expect but this was outstanding. Thanks so much.

My washer is messed up. They say they will replace it. Guess what? I can replace what I've got for 200.00 more and then I've got to wait 20 days for check to come. I've got grandchildren that live with me. Called and told them. Said this was what I had to do. Guess everyone will have dirty clothes. What a joke. This is false advertising.

Everything went great. The service person came out, was in a timely manner and did a wonderful job and was very nice and courteous. I will definitely use this company again. Thank you all very much. I appreciate you so much. Great company and I was so great customer service the time but I have to call you are you were one is so nice.

April 5th 2019 Friday afternoon my garbage Disposal stop working. I placed a claim on Friday afternoon and It was replaced before noon Saturday April 6th 2019. Plumber was very professional, was on time and cleaned everything under the sink and test for any possible leak under the sink.

Ceiling Fan - I love Choice Warranty. I would recommend this company for any homeowner. They response to your request immediately and so very accommodating. DC Services is the company that was sent to address our concerns and so far as has been great. I have told my friends to sign up for the best homeowner insurance.

I was assisted by Richard **, who was very helpful and knowledgable as well as patient with my questions. As I haven't had reason to use this home warranty yet, I can't attest to the ease of that, but I expect to be well pleased.

I was called by a customer service rep during the time that Jackson Elect was here and he spoke to me as if I was trying to recover or cheat your warranty out of funds. I was not happy. Please advise.

Applied for home warranty program, agent was very professional and pleasant to speak with. Your program seems to fit everything that I need, and the service call fee is good. Labor cost has gotten to be out of this world for anything you want done.

So my first claim I made was my hot water tank. Y’all did not fix it. It had to be replaced. I was told it was old. Second claim was my garage door opener. It makes a very loud noise and I know there’s a problem....but because the door still went up and down, the repairman said y’all would not fix nor replace. I literally threw away $60! I still have the horrible noise! I’m considering dropping my policy. Maybe I didn’t read the fine print. Appliances covered can not be old. Appliances can not be fixed or replaced until they die....but my hot water tank did die....hmmm.

After it was determined that the dryer should be replaced, it was a bit difficult to get through the first response technician. Once I was able to speak with a supervisor everything went more smoothly. The supervisor was very understanding and helpful.

It took 5 months to finally reach a settlement on our maytag dryer. 5 different repairmen, each time then having to wait another week or two for parts, then after installing parts, dryer breaks down again—on and on and on. Now after 5 months a 5 repairmen, they tell us parts are no longer available and we reach a settlement only because we are tired of being without a dryer.

First contractor said there was no leak, unjammed the garbage disposal, and left. He had arrived 4 hours late and it was now close to 7 pm and he probably wanted to go home. Second contractor was right on time, three days later, and did the replacement and was neat and quick. I paid one fee and am very pleased. The technician spoke to Choice and the second fee was waived immediately. I have found almost all contractors are responsive and very knowledgeable.

We had a major water leak. I called and was told I could call my plumber, it was an emergency. When I called back with info I was told to e-mail invoice and explanation and materials. I got the info and e-mailed it. I was told it would be a week and I would hear from CHW. I didn’t, so called again and was told I would get an answer in two days. I e-mailed the info again. Didn’t hear, so called again and was told I’d hear within 2 hours. I waited and called again.

I have been with this company for 2 years and have only had to use them 3 or 4 times. My hot water tank went out. I reported the problem. Company came out. Saw issue reported issue. Come to find out the part that I needed is no longer available. The company chose to send me a check for $273 for part that is no longer available instead of just replacing the tank. I have been without hot water for almost a week now with a newborn in the house. We have to boil our water which is gonna cost my gas bill to go up???? They told me it will take 15 to 30 days for the check to arrive. I don’t have the money for a new hot water tank and I’m pretty sure $273 is not gonna cover it. So what am I suppose to do now???? I do not think this company is fair AT ALL AND YES I’M PISSED.

We finally found a very polite knowledgeable agent, the first agent name was Laurie, very rude. We called back and the gentleman we spoke to was very friendly and polite. He was very nice and we ended up, with a very good policy. We researched home warranties and found Choice was more flexible in its rates, especially since we are seniors and every dollar savings help.

I filed a claim for my dryer to be repaired. The first tech did not come see the dryer to service it. He just called and assumed he knew the problem. He lied about when he was coming as if my time was not valuable. The $45 was waived but nobody bothered to tell him so when he did finally show up he refused to service the dryer and left. So the job was reassigned to another tech who does not even service dryers!!! Nothing has been done to resolve this. So then I was told by a "manager" that he was going through dispatch to speed up the process. I got an email today 4-5-19 saying an appointment is scheduled for 4-17-19!! So it's taking 1 month just to get a dryer service. Will not renew this worthless waste of money contract. Will be filing a report with the Better Business Bureau.

Our current Warranty Company reduced their coverage and increased their premiums so I was checking around for a new Warranty Company. I called Choice to inquire about their coverage. At first, the phone salesman was very polite and informative. However, after telling him I would go with Choice and gave him my payment information, he turned into the salesman from _ _ _ _. He was determined to sell me more and I continued telling him no. I also told him I was regretting making the call to Choice because of his pushy ways. After he realized I was not buying additional coverage, he became real "cold" sounding. I am hoping my experience with Choice on our home warranty is not this type of service.

Denied my broken refrigerator claim. Left me with a 700 dollar repair. My ice maker is broken and freezes up all the time. The repair was denied. Some lame excuse as my refrigerator still works. The ice maker is extra. No one explained that to me when I took out the policy. This is the second time I have been left with repair bills. What do I need this policy for if it does not cover anything.

CHW gave us the option of reimbursement as they had difficulty in getting a technician to answer the service required. This was very good as we were able to get the service that we preferred. The Authorization Dep't has to be contacted by the technician in order for the cost to be paid by CHW. The phone number that CHW gives to contact the Dep't is 1-888-373-8042. I called & waited more than 5 minutes but there was no answer. I called again but no-one replied so I contacted CHW on their regular line. Everything was taken care of in a timely manner.

Duck and Dive came to fix our problem. The tech was very knowledgeable and fixed the problem right away. He was very courteous and professional. Explained what the problem was and checked the pool totally. He is a great vendor to have on your team. Use him as much as possible for good results.

I had the pleasure of speaking with Abe yesterday, 4 April 2019. He sold me a policy that I am very satisfied with. He took his time and explained everything to me that I needed to know before I actually purchased the policy. He took his time and was very patient. He mentioned several things that I was not sure of and he cleared up my questions.

I was given a quote and the associate stated that today was the last day. I told the associate that I had just started my research and could not commit regardless of the sales price. He responded with a "goodbye" and hung up. I thought that was very rude. Date: April 5th 2019. Time: Approximately 8:35 am CST.

Tech arrived as scheduled, called first. Very polite. Found a bad internal fuse. Dryer was heating when he left. However he only tried it until he felt heat. When I attempted to dry a real load of clothes it would not heat for more than 5-10 minutes. Called direct to tech. He was very polite and stated he will return the next day to fix. I will wait for the job to be finished before a final comment.

I am very satisfied with second technician. The first technician came late and couldn't find out what was wrong. The second technician works very efficiently to repair heater in a timely manner. I am very satisfied with courteous customer service. Thanks!

However, Choice did not cover my insinkerator which was very disappointing and upsetting.

The owner and HVAC man was very knowledgeable and polite and when I need more repairs for that and appliances I would prefer to have him repair all. He did a great job and quick and came at a good time.

My experience started off very negative. Was very disappointed until the communication was not there but Choice Warranty straighten it out and now I am satisfied. Just waiting to hear when I can expect to hear back from them for the funds to get here to replace my microwave range.

I have had two claims. Neither one want well. When I originally signed up, I asked if there was ever a problem and they needed to replace it, what would they replace it with. I was told the same make and comparable features. That was a full out lie I was told by sales rep. Also was not impressed with the way claims are scheduled and one took a week to come out with a wide time frame. Glad I didn’t take the year long plan. Looking at other companies or will not do a plan because this was more hassle and definitely didn’t protect my investment. Plan is worthless and will not recommend to others.

My built in microwave oven (Over the range) would not heat and Choice Home Warranty (CHW) were unable to send a tech for 2 days then I hired one from a website. They gave me an estimate; but CHW decided to replace instead of repairing the unit. it was determined that I needed a magnetron and capacitor to make it work. The appliance is 13+ years old, but I feel it can be repaired.

When you inquire about the product, the salespeople tell you they cover EVERYTHING regardless of age or current condition. What they don't tell you and it is deep within their fine print they do not cover rust, corrosion, electrical surges, power outages, fire, "acts of God." So if you own an older home or a previously owned home, they will find a way to deny your claim.

When checking to see what this company offered I had to put in my phone and email. Decided not to go with this company and they will not leave me alone. Have blocked on my cell phone at least 8 different numbers and emailed them 3x to take my address off their list. Very annoying.

My dishwasher was deemed not able to repair, and needed to be replaced. The person who contacted me first offered $179.00, I refused, he then offered me $220. After reviewing my account again, he offered $400. It was like trying to buy a car. Each time the amount went up. What a disgraceful way to operate, when the contract indicates that "if we can't fix or repair, we replace." It does not state that you try to replace with the lowest cost like item available, offer the customer the lowest price, and hope they will take it.

1st Time calling about leak! Claim Date: 12/07/2018. Appliance Plumbing System. Issue - Toilet will not flush. Last Time Working 11/01/18. Last Time Repaired 11/01/18. Best Phone **. More Notes. Provided the policy # ** for the cx to process online/issue with the toilet it's not flashing and leaking on the ceiling/smell is coming out on the cabinets. 2nd Time calling about leak! Claim Date: 12/07/2018. Appliance Plumbing System. Issue - Leak in house - Ceiling. Last Time Working 12/05/18. Best Phone **. More Notes. Leaking on the basement from the ceiling/cx can't recall of any repair nor started.

I’ve thought about purchasing your product for six months now. The reason I didn’t from the start was your pushy salespeople. Today I decide to give Choice Home Warranty another shot with the same pushy, hurry up and buy experience. I’m contemplating canceling my service, because I feel the company may just be looking to take my money and leave me out in the cold if their services are needed.

We purchased this warranty when we bought our house in 2018. Day 2 of moving in our A/C went out. Then our pool pump broke. And now our A/C and heater went completely out and broke. They came out each time and charged us $65 to let us know yes it's broke, but we will not repair it. Spoke to the "manager" and he told us no we will not accept claim and they would not give any reasons to why. His response was "I don't know why, but we won't repair anything for you". What did we pay for and why did we waste time and money on this worthless warranty? Who wants to buy a home and have to deal with this? Why won't you repair my issues when its all in my contract/agreement with your company? I have e reported to BBB. No homeowner should be treated this way. Absolutely ridiculous! I will not ever refer your company to anyone.

Spring broke however that is not cover. I would like for someone to raise the door without the spring so that make me feel that it is part of the garage door opener. That addition cost was 337.00 plus the service fee of 65.00 for a total of 435.00. These type of issue leave me no choice but find a better company to deal with in the future.

Contractor came. Diagnose bad blower motor on Monday. I’m still waiting for my system to be repaired. I did receive your email that the repairs has been authorized but I’m looking forward to seeing the job completed, which in my mind that’s what counts. I’m trying to be patient??? To soon to give my review. I cannot rate higher until I see something happening. Keep in mind that when a blower motor fails you have No A/C nor Heater.

My appointment was scheduled 8 days out, I called in on a Monday morning and I was scheduled for the following Tuesday. He will return to replace a broken timer, the heater is still not working. We will need a second opinion.

Very satisfied with experience in reporting problem, getting claim processed, and receiving a call from vendor within one hour after reporting. Vendor left automated message that tech would be out next day between 3pm & 8pm with was perfect since I get home around 2:30pm. However, the next morning vendor rep called to change appointment to 1pm - 3pm. My wife was just leaving but accepted appointment because we had been without hot water for two days. My wife arrived back to the house around 12:15pm and saw the vendor truck driving off as she was turning the corner to our home. She honked and waved but the truck drove off.

I called last year for the air conditioner. The tech you hired showed up with a man passed out in his old truck. He took apart my unit and said he had to leave for a part. He didnt return. I called choice and was told you don't guarantee the subs. You sent out another tech that told me he no longer works for Choice. I came back to give choice a second chance. Im a real estate broker and homeowner.

Furnace making weird loud noises. I called Choice because of strange loud noises. They were very courteous and professional. They took care of everything, I was sent an email regarding appointment times and company that would be coming. And they were here as promised and were very professional... handled the problem and very good service. Thank you!

They changed the cause of my furnace failure to be not what the technician said it was. A second technician agreed with the first. They say they're both wrong and won't cover the failure. The first technician, their vendor, said they are a scam and he won't work with them again.

My first ever claim: dishwasher not working, took days to have a technician rude by the way, took another week to hear the status, I was offered a sort of reimbursement because the repairs was costly, they offered money do not cover for another machine plus installation. So what is the point to have the service since I ended up with no machine anyway, as the end of my contract comes I will look for another option.

The microwave would give out a loud humming noise when turn on and it would start giving out a burning smell and would not heat up anything that I would place in it to be warm up. And right away the technician knew that a part call the magnetron was out. He did a great job.

Heater - They responded with 24hrs. Very courteous and professional. The technician was prompt and experienced and made the repairs in a timely fashion. I definitely believe having a Choice Home Warranty is worth having for a peace of mind. I would recommend this warranty if you do not have one.

You have good response. Very pleased with service. Y'all came out promptly and look at item and gave me information what was wrong with washing machine. The tech. said he would turn in information to Choice. You guys responded quickly. Thanks, for being prompt. I will people know about your company.

Washer repair - Unit was leaking water and contractor Igor was very kind, prompt and professional. Unit could not be fixed and within 24 hours we heard back form Choice on the opportunity to settle out and received the money to go towards a new purchase - thanks.

After completing the online claim form on a Friday, I promptly had an appointment set for Monday morning. The technician was very capable and respectful and sent his report to Choice, and I got the offer from them the same day. Not being entirely pleased with the offer, I called Choice to provide additional information about the product, and they responded with an improved offer, which I accepted. Choice staff is always very courteous and polite, and their responses are prompt. I have signed up with them for three years on three properties!!

Sam was very helpful at the end of his day helping us get a new policy in place for our home. Answered our questions, found us a perfect fit for our situation. He went above and beyond. Thank you Sam. Look forward to working with you in the future!

Oven stopped working. Your policy states fix or replace. The only problem is you don't replace. I had to pay monthly, a service fee, and I still have to come out of pocket for my stove that could not be fixed and you won't replace. And I have to wait 30 days for the 400 dollar check you are sending out. I am very disappointed and I'm sorry I waited all this time paying your company.

Initial response to a new claim is great. However locating local HVAC Technician seems to be a problem at CHW. Also slow to get approval codes for work which may turn into two appointments making down time longer. I will tell you this specifically HVAC Techs have nothing good to say about CHW. I would recommend you rethink how you treat them and the time it takes you to pay them. Otherwise my experience is just fine.

Most claims are denied based on what Choice considers to be preventative maintenance not being done. If you have air conditioners or appliances that are a little order, don’t waste your money on this warranty company as you’ll not only end up paying for the warranty, but you’ll also end up paying to replace the AC or appliances you thought you had covered with Choice Home Warranty. I’ve had to replace multiple AC units, water heaters, and appliances that went bad based on age. Beware of this company and make sure you read what is covered prior to purchasing the warranty. Make them show you as they refused to show me until after I purchased the plan.

Furnace repair. Not again satisfied with CHW. Will be looking for another service. Waiting on a part that they have locally and could have been fixed within 24 hours. But CHW want to wait 3 to 5 days for part to be shipped to my location or to the repair tech's location. They could not tell me anything about the service call. Cost of repair? Where part is being shipped to? How much the part cost? Or how much the local cost is? Customer service supervisor knew nothing and not helpful to solve the problem. Still waiting in a 49 degree house for repair 3 to 5 days or so.

I was going to buy and then he tried to upsell to 5 years coverage. After I said no he persisted and would not back down. I ask to speak to his supervisor and he refused. So I have canceled my credit card due to fraud!!

Skeptical at first, but as I continued talking with the technician, it gave me a more positive outlook going forward on repairs that can be so expensive to repair and so little finances to work with. Their PAYMENT plan gave me such peace of mind, being a senior citizen. The tech answered all my questions to my satisfaction.

Was really happy that CW let me request McShane Pluming. They always do a great job fast and very kind personnel. I feel safe knowing that the people in my home are good people. I like paying my deductible as soon as the work is done.

The receptionist was fantastic. She explained everything in detail far more than the account specialist (renewal) guy. She explained to me they add on 2 months of free service. 12-14 months and I got the free service agreement. I wasn't able to view/edit my credit card information. She apologized the (renewal guy) being rude, abrupt and curt. I asked him for a payment plan, free service visit and the 2 mths free. That guy was wishy-washy. He said, "I couldn't receive both." I threatened to hang up and call back later. He then changed his strategy and offered me both.

Well satisfied with the replacement replacement price of dryer. With negotiation I was able to get a fair price for a new dryer. Just took a couple of phone calls to get with right agent. Agents name was Ace.

I had to deal with them regarding my A/C. They would not cover almost half of the job. They tried to offer me a low payment. and force me to upgrade (at my cost) because they didn't want to pay for the repairs. The book states if they can't fix it, they replace it. THIS IS NOT TRUE. I called today about a different issue with shower valves, wanted to confirm it is covered and again, before the girl even checked on it, she said NOT COVERED. I suggested she explain it to someone else in her co. of what I was explaining to make sure we were on same page and she refused and kept talking over me. I ended up hanging up as she was too argumentative to deal with. Their Customer Service/managers need to be better trained!! THIS COMPANY IS A JOKE, DON'T WASTE YOUR MONEY HERE. Signed completely disgusted.

The technician was 3 hours late (he did communicate he would be late though). Diagnosed the problem as a bad main board that was probably caused by a high current draw from the compressor. Also noticed that due to no refrigeration for 24+ hours, water was dripping from the ice maker but not affecting any components. The main board that was bad was no longer in production and when I called your claims line, I was told that they would come up with a replacement cost for the appliance and send it to us. Approx 10 minutes later, I got an e-mail saying that the claim was denied because was damage was the cause of the failure. I appealed the decision and then spoke to the tech to verify that he HAD NOT diagnosed the problem as water damage.

Controller is faulty, no hot water, still not fixed because you decided to order the part to save you money. I'm without hot water until the part arrives which could be over a week. Very poor customer service. This is my first claim, I am considering canceling. WHO WANTS TO BE WITHOUT HOT WATER THIS LONG?

The response time of our claim was real fast. It was same day service. This by far was the best response to a problem I ever had. I would definitely recommend Choice Home Warranty to Friends. My first claim experience with choice was Amazing. So far so good. Keep up the good work and excellent service.

Using Choice Home Warranty was so simple. You can place a claim online, but I placed mine by phone. Within a few hours I received an email with the company that will be servicing my claim, their contact info and the date and time they will be arriving. They quickly found solution to the issue and got it taken care of.

This man came out at 9pm and charged me $95 to clean the coils plus the $60 fee and after several hours the the freezer is still not making ice. Never did he even bother to look at the ice maker. Just assumed it was the "dirty" coils. This is ** and I want my money back immediately!!! He said all the things y'all would NOT PAY FOR AND BEGAN HIS WORK THERE!!! I feel absolutely cheated and taken advantage of when I clearly told him that's bull regarding some coils being dirty. I bet he cleans everybody's coils for that $95. CALL ME TO DISCUSS THIS FRAUD IMMEDIATELY **! MEANWHILE IT'S STILL LEAKING INTO MY FREEZER!!!

The price was great and I was offered a senior special deal. If I paid for 5 years I get 1 year free, and a price lock for thereafter. I took advantage of that. I just hope that this company is as good as it claims it is.

I saw an article on senior discounts and started filling out the form to request a quote on home warranty. I was contacted before I finished the form. Your representative was very polite, helpful and answered all of my questions. He also offered different options to pay, but I stayed with the 1 year for the time being.

We have a contract with Choice Home Warranty to repair or replace broken appliances. Our oven has broken and the parts are no longer available to fix it. Choice Home Warranty offered us a pittance of what it will cost to replace this oven. Well they say if it can’t be fixed They will replace it. However this is not the truth. They offer only what the parts would cost if the parts were available which in our case they are not. This is a very poor way to do business especially when their advertisement states that they will replace the appliance when it cannot be repaired. Even the fine print doesn’t make sense. Very unhappy with this company.

The technician arrived in a timely fashion, stated the the water lines have signs of corrosion and the tank probably has sediment build up. He then pointed to the pressure relief valve as the issue. Before he contacted Choice Home Warranty he recommended I upgrade the water heater to a 50 gallon tank and he would see if "CHW" would authorize a claim for repair and then use that towards a contribution. "CHW" denied the claim due to sediment and the tech asked again if I would be interested in purchasing a 50 gallon water heater from his company for $1500 which included labor. What a joke. Wasted $400.00 for a home warranty that expires in May.

Updated on 07/29/2020: The process was simple. I called CHW, spoke with a friendly and knowledgeable representative and filed my claim. In less than an hour, the service company, Ultra Heating and Cooling, had called and set an appointment. The service technician, Billy, called about 15 minutes before the scheduled arrival time to say he was on the way. Billy arrived on time, diagnosed the problem, or in this case problems, made a parts run and had my A/C blowing colder than ever. Billy was friendly, courteous, knowledgeable and professional, even when one of the parts wouldn't fit. The entire process went smooth as silk and I would highly recommend both CHW and Ultra.

I used option to have my local tech diagnose the problem. They came out and gave CHW their estimate to replace a pump with a like multiple variable speed pump of $2600 ish dollars. Your claims department offered me $255. The case manager was totally unhelpful when I explained that this was not a reasonable amount to replace the pump. The manager said that's what a tech that you use would do it for. He finally reopened the claim to have one of your people come out, however shortly after we reopened the claim I got an email offering me to get my own tech again since you were having problems finding one!? So now I'm waiting for you to find a tech. My pool will be turning green soon without it being circulated and it will cost me over $50 dollars in chemicals to balance water again if this is not resolved. You have truly let me down, I wouldn't recommend your company to anyone at this point.

I called in a claim for an electrical issue for (2) lights that were flickering but the technician stated that the work order was only for one. So I ended up not getting the 2nd one fixed during the same claim.

Need to protect my home's appliances as well as unforeseen damage. Your agent answered all my questions. Was very polite and took down my information quickly. Just wondering why I wasn't offered first month free/save $50 as specified in brochure I received in mail. Offer expired on 3/31/2019 but I signed up before that date.

Had a scheduled appointment from 7:00 am to 11:00 am, tech did not show up.. I did not get a call to tell me the tech would be late. I called the contractor around 3:00 pm and was told the tech would be at my home shortly. The Tech man was 24 hours late, He finally got to my home around 10:00am the next day. It gave me a terrible first impression. I will not renew the contract in June and will certainly tell anyone that ask not to use Choice. Robert

Oven not heating - This is the best and easiest claim I have had with C/W. The tech called and stated his arrival time, he was actually there before the end of the arrival time. Very polite.. knowledgeable about the problem.. I did not have call him and wait and no answer..

Ad in Internet first drew my attention. After posting inquiry, I received a call almost immediately with information. Although the representative was interested in a quick sale, she was most willing to allow time for me to discuss the policy with my wife. When I was unable t find the ad again, I decided that maybe it was not meant to be. Then, your people called me again. There was no pressure to buy, and the rep agreed to send me an email outlining the program for my wife to review. She was sold, and so I bought online. Your approach, positive, but not pressuring, made me feel confident that you believed in your product and were selling a valuable service, not just looking or a fast buck.

PLEASE READ IT TO THE END. FROM A HOMEOWNER TO ANOTHER. I'm a customer with Choice garbage Home Warranty company right now not by choice. If I cancel I will lose all my money. They told me they will deduct any paid claim I did in the past, minus $50 for cancellation and 6 month out of the contract. In another word I will end up with nothing. So I have to keep the contract and hope nothing else break in my home because they are only out to take your money and not fix anything especially your central AC which is one of the most expensive appliance in your home. They will come out with the most stupid excuses you will heard in your life. I only have six months with this GARBAGE WARRANTY COMPANY.

Our water heater went out on Thursday, through Choice we had our hot water back on Friday. I was able to place my claim online and received a response within seconds. The plumber arrived within the timeframe promised. Very happy with this investment.

I pay a monthly payment and 60 dollars for service and my dishwasher has to be replaced and all Choice gave me was 179.99 for a dishwasher. Dishwasher start at 200.00 dollars. This company is a rip-off. I could save 37.99 a month plus my 120.00 dollars and put all of that to over 100 dishwasher. Do not apply for scam.

My furnace went out. It is 30+yrs old. The part that is needed can no longer be gotten. The furnace factory has gone out of business Making the furnace useless and can no longer be repaired. I was told I would get a check for $300 the price of the part that can not be gotten. I was told when I signed up with CHW if it couldn't be fixed it would be replaced. I live in WI. It gets very cold in winter! What I was told before I signed up was lies. I am not a happy customer. I am very disappointed with CHW I am disabled and live on a fixed income. I was hoping CHW would be there for me when I needed.

78 YO Woman W/O Heat for 2 Weeks!!! Yes, she spends a lot of hours in bed under covers. They said they were coming last Saturday and I waited for them as she had plans, and they never showed. Today is one week from then and they promised to be there today. That didn't happen and she's still without heat in March. Their warranties are expensive and are not worth the paper they're printed on.

The serviceman came out promptly and was very courteous. He replaced the fan and advised us to wait for two hours. We placed a small bottle of water in the freezer yesterday evening about 18 hours ago. The water is about 85% frozen and the icemaker is still not working. The bottom portion of the refrigerator isn't very cold. We plan to call on Monday to request another visit. Thank you, Mrs. **

I had a very good experience registering with Jack. He was professional and put me at ease by answering my questions. He was knowledgeable and offered me a great deal although I couldn't financially take advantage of the 3 year sign up. I truly hope I never need your service but it is already a stress reliever knowing that I have it. Thank you, Robert

I am in my 2nd year now with CHW. My first experience with CHW was not good. But this time all went well! So I thank CHW for getting a contractor assigned for my issue in a timely manner. The technician was kind, considerate and personable. Repairs were made satisfactorily and worth the $60 deductible. No water leak and we have hot water again!

We have been pleased with the ease of your system and scheduling as new clients. The technician who came to our home was professional and helpful. However, upon submitting his assessment, we have only heard a response to the most minor part of our claim for your company. We have a major leak in our shower line and currently cannot use it. This was clearly described in his notes. We have not heard any feedback on this issue and see only a response to a garbage disposal and sink issue. I am concerned that this issue was overlooked or ignored and frustrated that the most serious matter was not promptly responded to. I am hoping to hear a response soon.

The two tech were very polite & nice. Very helpful!! I would recommend your company to every one I know. This is the first time use the policy. Within 3 days I had your techs at my house to fix the problem.. That was fast!! Thanks again.

Quick reply, great service and quick repair. The response time by Choice as always was amazing. Tech was professional and friendly. Explained all the issues and what was covered/not covered. Fast repair and now we have air. I would recommend Choice Home Warranty and Elite Aircare to all my friends! Thank you!!

While it did take a little longer than expected to locate a plumber, once confirmed they were scheduled and when they arrived they got right to the source and resolved the issue. This is the second issue that Choice has came to the rescue & resolved my issues on a one time basis.

Appointment was made in a timely fashion, technician arrived early and diagnosed problem very quickly. Stated microwave may be under warranty and researched and found it was. He contacted manufacturer and ordered parts. Got back to me the same day. Very pleased.

They changed my appt. time on request without any hassle as I was available only after 3 pm. They did on time without. Technician was good, answered all questions & concerns patiently. Fixed Garbage disposer within reasonable time. I'm Happy with service.

Choice Warranty responded to my request promptly and the service provider arrived early. The Technician arrived early. He was knowledgeable and professional - diagnosed and repaired the problem quickly. Customer service was excellent. Chice went beyond the call to support me in getting my garage repaired properly at an affordable price. Thanks for accepting my feedback.

Not completing cycles. Stops at rinse cycle and lid locked light flashes. Cannot turn off machine with on off button. Have to unplug from wall. This is the same problem I had with the machine in February which at that time the "board" was replaced.

Part needed to be order. CHW insisted on ordering online rather than use a local warehouse which has delayed the repair by several days. I am unable to use the washer for several days. Technician was excellent and explained the process.

The technicians were able to clear the washer drain, which had clogged. They solved the problem. They also installed a clamp to help hold the drain, and keep it from clogging again. Great service, and nice people. They also answered any questions that I had.

I just signed up for a home warranty today. I am a strong believer in having a warranty for reassurance when things happen and you may not be prepared for the unexpected expenses. I always had this for my prior home in another state. Choice Warranty seems as fair as any!

I had a home warranty with Choice for a few years and never ever had a claim. My air conditioner quit on March 11th, 2019 and I submitted a claim (I am a former owner of an AC company and know my way around this service). I live in Hot and Humid Houston so expected a prompt response. Two days later I received a message that my case was submitted to a company called "Landmark Mechanical" which texted me for an appointment two more days later. In investigating Landmark Mechanical, they are basically a 2 or 3 person company that never returns phone calls or answers the phone when you call them.

Jenniffer **- She was pleasant on the phone and very helpful and was an encouragement to me. And very nice. Would give her a well deserved praise. I enjoyed talking with her on the phone and was very helpful and explaining the policy and the guidelines.

Miles was very informative about my coverage and very courteous. Great account at a reasonable rate. I have not had any reason to use the coverage yet but I'm very happy knowing moving into a new place that if something goes wrong I have a warranty.

I emailed a claim. The response was they could not find anyone to come to look at my leaking garbage disposal that I should find someone who would be willing to come to my home, call you, do the work and your company would reimburse them. It is hard to believe I could find someone that would be willing to do that, also finding a repair person is what I was paying you for.. I went on the BBB to lodge a complaint where I saw a name to e mail. They did find a person who did a marvelous job.

I got almost immediate service and repairs done. Still have to get it finished. Technician is coming back today. This is the second claim I filed this month and was happy both times. I am glad I have the warranty.

The garage door wouldn't come down. The time frame that Choice gave me was 7-11 am but George from House Calls LLC gave a more realistic time & he was on time. He was very courteous & fixed the problem. I would deal with them again.

I'm very upset, not about the representative when I turned in my claim. It is because when I took this out, I wasn't told about the cap on items. It is also my fault, because I didn't read every detail in the booklet. I have had other warranties and never had a cap. I am disappointed because when I took this out & asked questions this was never mentioned. In the future, please have your representative to tell people this. I have two friends that are looking at Choice to purchase.

Technician contacted me within 24 hours or less. He was competent and courteous. He diagnosed the problem that day he came to my home which was within 48 hours of my phone call and then put my parts on order. He will return in a week to repair my problem.

It went too fast. But I believe I don’t see a discount on service calls and the address keeps coming wrong. I would appreciate phone call **. I also believe it was a great deal. I am realtor and will most definitely recommend to my clients.

Great service. Thank you. The company you pick was great and the quality of the service and knowledge was excellent. They were here on time and did there work and clean everything up. Would recommend the company that you sent to everyone.

I was well pleased on how customer service answered and inform me on valuable information concerning how I would save money either choosing a 3 or 5 year senior or veteran's saving program. He explained in detail on how I would take advantage on the new program provided by "Choice." Please, thank him for the job well done.

I submitted my first service request to Choice on 3/7/19, when my dishwasher stopped working. They sent a technician to my house on 3/9. He spent one and a half hours in my home completely tearing apart my dishwasher, said it was shot, that he would tell Choice it needed to be replaced and I would hear back 3/11, 3/12 at the latest.

Washer was not filling water properly. Technician was very prompt, courteous and professional. He identified and corrected the problem quickly. Would highly recommend this service company and technician. He arrived on time and kept us updated with his ETA. Nice job. Quick repair. Professional conduct.

I had 2 claims. The first was water under the water heater. It was denied. The second was a noisy dryer that was condemned for a fraction of what it would cost to replace. Had it repaired by an independent for $150. I decided to cancel my one year contract after just two months and was told that there was a $50 admin charge. My hard sell salesman said I could cancel and get all of my prorated payment refunded. The cancellation rep was very nice at first and offered two free service calls and when I said, "No thank you" She got downright nasty and started to lecture this 70-year-old like a school kid!!! So basically this ordeal cost me $350.

I never received a call from the repair company to arrange an appointment for the repairs, just an e-mail with a date and time window. The repairs are not yet completed, I have not heard from the company as to when I can expect to have them return to complete the repairs.

Quick and fast service. Next day repair. Cant ask for more. Would definitely recommend to a friend and have done just that. Great price for a great service. Glad I chose them for my home warranty service. House is now cool and comfortable. Thank you for providing such a service.

Ryan was amazing from beginning to end. With explaining things and listening to my concerns. I am switching from AHS and am very disappointed with them. I have been a consumer of theirs since 2000. I hope my experience with you will be better as I am a loyal consumer.

The Choice rep and company done great this time, took my order and had the responding company here by noon the same day, great. However the plumbing company could not work on the dishwasher and it still does not not work. They fixed the problem in the line just fine.

The repair person stated that the approval to replace the control panel was denied, and the email I received stated that the repair was completed, but nothing was repaired, so I am very dissatisfied with the service. The repair man called and said that he got an email to go ahead and do the repair, so I do not know what is going on with my service request.

Air conditioner repair. I came home from a 2 hour outing and the house was at 80 degrees. I did a preliminary check to no avail. I called Choice Home Warranty, within minutes I had a scheduled appt., the next day. YANTRA air arrived promptly and problem solved. This is the 3rd claim I have had with Choice and will always protect my home with them. I already extended my contract, and will never be with Choice Home Warranty.

Recent washer leak. I have used the home warranty several times and each time the response has been very quick from the time of my call to the time I have an appointment scheduled. I have not had any issues with the professionals sent to my house and Choice has always come through on the approval for repairs or replacement of an appliance if needed. It definitely has paid for itself.

I purchased my Choice Home Warranty in 2017 without having to use it and renewed it for 2018-19. In January I had to call them for my Central air/heat unit and they responded that day and fixed my unit. Then in March I had to call them to fix my washer, again their service was the next day. I had to wait for a new part to come in but that is normal service. I never had expected to have to use my home warranty service to fast but I am so happy I purchased Choice home warranty and very pleased with the two breakdowns I had and the quality service I received from them.

Claim placed Monday. By Monday afternoon had already been connected to technician and by Tuesday morning had appt for Wednesday morning. Quick and painless and fixed on the spot. Technician nice and prompt too. Only had to make initial phone call Monday and that was it.

Ian was very helpful and explained everything in complete detail. He had some recommendations as well for future service that we plan on taking advantage of. He got all the problems resolved except for one, within 40 minutes of his arrival. He had to verify a repair with you guys and came back the next a few days later to complete the project. I highly recommend him and intend on using him in the future.

Easy to get appointment set up. Technician called on his way out and came out within the scheduled appointment time. Technician was out within a week to fix our pool filter/leak. Seemed very knowledgeable and competent. Technician was nice and explained what he was doing and why.