Choice Home Warranty Reviews

Discount drain co. looked at the situation, said they did not do this required work! Uptown pool service found an air leak & repaired it, also determined that there is a blockage in the water line and would require air blast service which they do not do! My problem still exists...

Drain was not working correctly and I called it in. Choice found a plumber that day (Sunday) who took the job. They arrived the next morning by 830 and took care of it. It turned out to be a big deal and required professional attention.

Had a leaky tub repaired by Choice Warranty vendor plumber. Plumber assessed job. Said $650 for labor and client must provide faucet, etc. Choice and plumbing service said labor covered not parts, however they only paid $200 of $650 labor charge and have been playing games ever since including so called dedicated manager Centrelle who does not return calls, useless and liar!!! Avoid this company. You'll do better vendors yourself.

My wife took out a contract with Choice 18 Months ago. They have denied every claim except a small problem with a tap. They either claim it's 'a bad installation' or some other reason why a problem is not covered. Avoid at all costs.

Nice pleasant experience. I was searching for a new plan and they called me. They made it so easy to sign up. No hassle no fuss. So far so good. I signed up for the 3 year plan and got 6 more months free.

Such scammers. STAY AWAY. Tried to put in claim twice. Both times it was denied because it's not covered although when the salesman sold me this service I specifically asked if my heating/cooling units are covered. Even gave him the model/make numbers. It took forever for them to make a decision to deny the claim. I left a message for the claims manager. She responded to me 4 days letter. Read the fine print before purchasing any of it.

Excellent service, will reuse in the future for sure, as requested, the tech shows up on time though the weather was crappy. Not only Brandt ** was very talented person with a lot of experience but he was also very helpful.

One cold evening at about 10pm I realized my water heater had stopped working. I called Choice Home Warranty around 11pm that evening and within 12 hours I had a repairman at my house assessing and repairing the issue! Being a family of 6 with 4 children in the house it’s crucial to have hot water so thank you so much for your timely response and quick repair to our water heating system! Best decision I’ve made and couldn’t be happier with my Choice Home Warranty Plan!

Updated 12/14/2018 : This is in response to CHW saying they resolved my claim. Here is the situation - water heater burned up around thermostat, filed claim, service person came out and inspected damage. He stated he had to get approval for repair but noted unit was beyond repair and would need replacement. He also stated CHW does not replace appliances, that same day claim was denied due to exclusions. CHW offered $100 for me to repair water heater, the quote given me by the service person was $1200.

My family member told me about your warranty services so I went online and did my order online for your home warranty. Everything went great. It was easy to get signed up and set up my account online. I look forward to working with your company.

Choice Home Warranty is very good. They had someone to my home the very day after I called. The repairman found the problem but has to wait for authorization for how much he can spend on the necessary parts. Unfortunately that was Friday so we need to wait till Monday for the work to be completed, it is okay though as we live in a warm climate and normally just use our fireplace to heat our home.

I could fill this space with the terrible service they provide. They are a fraud. They lie. While they say they will replace an appliance etc., they do not. They try to buy you out at absurd price. They are so bad. I got American Home Shield a year ago. I tried using them a week ago and they screwed up twice. I am finally going to cancel even though I will get a pittance returned on my 5 year contract. Beware, they are absolutely terrible.

An easy experience. The home warranty came with the purchase of our home. One call, the service person scheduled, and the dryer will be repaired. Everyone has been professional and knowledgeable. An easy experience. The home warranty came with the purchase of our home. One call, the service person scheduled, and the dryer will be repaired. Everyone has been professional and knowledgeable.

Awesome customer service, easy to get started and pricing is affordable. Now I don't have to worry if something breaks down. Boy this was a load off my mind and I especially like the fact that coverage is available after 30 days, and all I pay is my deductible. and they pay the rest. Thanks.

I was very pleased with Kelly and her professionalism, knowledge, and patience in helping me choose the right program for my home needs. She was exceptional and definitely exceeded my expectations. I will definitely recommend Choice Home Warranty to my friends.

I was attended very well, quick and right to the point. I got a pretty experienced representative and while I called to do some questioning I ended up purchasing coverage for two new properties. That makes it a total of seven properties protected by Choice. A satisfied customer.

I really don’t think I’m going to renew with you. The quality of people you sign up to do repairs are a joke. Very unprofessional. My heater is out and I filed a claim. The heating and air company Allen B services made an appointment to come and he showed up 1 1/2 hours late and told me he was sorry he took ant job. Well I had an appointment and he messed that up. He was supposed to be here this morning at 8:30. He never showed and won’t answer his phone. We’ve been freezing at night especially. I’m would not recommend your services to anyone.

Plumbing and electrical - DDB showed up when they promised, evaluates and after the OK was given was here the next day and was able to resolve both issues. It would have been nice for them to take care of the problem without having to come back but had to evaluate first.

I had two issues in the same day, a plumbing issue and an appliance issue. Vern at Master Plumbers was awesome. Repair was a success. Vlad from Super Appliance Repair is amazing. He's come to resolve others issues in the past with great success. I highly recommend Choice Home Warranty. They have always taken care of all my issues. I give them a 10 out of 10 rating. Thank You Choice Home Warranty!!

Within two hours of me reporting my problem, I had an appointment set for the next week. Then the plumbing company called and said they would try to fit me in that day. They did! They made a design repair to my sink drain to make it less likely it would back up. Outstanding service!

Never got an email confirmation about the warranty purchase... Used to carry this company warranty, was happy. Hope to be satisfied with my house’s needs... Representative was impatient and pushy - I even told him that.

I hold the 'ultimate' plan and submitted a claim for a garage door opener that would not close the garage door. The claim was quickly picked up by a local garage door repair vendor. When I called the garage door vendor, they even accommodated a faster appointment time. It turned out the opener was beyond repair, they validated with Choice Home Warranty that the replacement was covered. Then they replaced it.

First I was informed that there was no available service technicians in my area. Then I was offered the ability to find my own and get reimbursed. After I had called a service technician, I attempted to get in contact with CHW, after 40 minutes on hold I was told to have the technician call before they would give authorization. Technicians won't hold for 40 minutes waiting for authorization. Hence the total lack of communications, I was told that there was a high demand for authorizations, so hire some more CSRs.

I have been with American Home Shield since 2005 and although they charge more than you, they have fixed everything in my house. No matter what. Your list of what you won't fix is bigger than my AHS policy. Cancel my account... and return my money.

Great service on this plumbing request this time. The technician did really great job! Arrived on time, repaired items requested, replaced the parts that did not work. I would recommend this to anyone who has rental properties. It was easy to submit the claim and schedule the appointment.

Service was good but I was disappointed that the replacement of 2 items would not be done due to their continued operation and that they had not failed. Learned a lesson, failure is a must have for a service call.

My issue is more with the local contractor of choice. They don't give updates, they don't follow up. I have to call them. Parts were received last Tuesday but they did not call me for scheduling. I had to call them today - Friday - just to see what their plans are. They said they need one more part, but not coming from Choice Home Warranty. And they didn't do this during the 10 days they were waiting for the main parts sent by Choice? Still no commitment on their part on when to come back.

I purchased my home about 3 years ago and figured since I put most of my cash down that just in case something went wrong I would cover myself with Choice Home Warranty. It seemed like a good deal for covering myself for nearly 4 years. I'm about 2 months removed from my policy ending when my AC isn't cooling anymore. I call Choice up and they send a HVAC tech out and I pay the $45 for them to tell me my Freon is low. That's all they do that day and before they can refill it they have to a pressure test to make sure there isn't a line leak. That's all well and good until I find out pressure tests aren't covered by the warranty.

Replacement of my washing machine - Are spoke with a representative manager yesterday and we came to an agreement did I think was fair for both of us. I asked if she would send me an email confirming our agreement and have not heard from her yet. Upon receipt of that email I will be happy to review my relationship with you at this point stands in good standing.

Don ** was on time and did a good job getting the heating element working. My only question can the time be shortened from the call to request service to the actual repair be cut down. We called on Saturday, Dec. 1 but the service was done on Wednesday, Dec, 5.

The buttons on the microwave didn’t work... So they summited a claim. It wasn’t worth fixing it. So they decided to pay me what it was worth. That way I can get a new microwave. The process was simple and easy. I’m just waiting 30 days to get the check. Now to look into new microwaves.

Had D&M Door out to repair faulty garage door opener, thought it was fixed. However when I got home later that evening, it still didn't work. Not really disappointed in the contractor; he was on time and professional, these things happen and the repair will require more troubleshooting. However he's not available again until Tuesday 12/11, so we need another contractor lined up ASAP! When I called CHW last night at 7:45 EST, I received a recording saying closed, and hours were 9 AM-8 PM EST, so why wasn't I able to talk to someone?! It would have really been nice to actually be able to talk to someone about this last night, to get started on lining up another contractor. I will call back 9 AM EST today.

It has been great having a relationship with Choice. They have been responsive every time I have called. ONCE there was a problem and they fixed it immediately. I'd recommend Choice to everyone. They were very helpful when some of my appliances broke. They were there to either fix them or help us pay for them.

CHW Technician: fair air heating cooling and appliances. Technician was very courteous, respectful, knowledgeable and attentive. He was very efficient in troubleshooting the problem. He isolated the issue and resolved the situation in a very timely manner. I would definitely recommend this service provider and technician again. Great Service!!

No follow up! The would approve my ceiling fans. Did a review, never called me. I had to call you to find out declined. Also you should have a line for your contractors, they have to wait to get approval and it takes as long as our wait to request service!

At midnight realized the heat was not coming on in the cold Florida night. Sent a midnight message to Choice Home. In the morning received e-mail that the technician will come after FOUR days!! HVAC should be attended in 24 hours. With mother aged 91 years in home, this was a TOTAL DISAPPOINTMENT. Just thirty days ago, the same problem was resolved in one day.

We had a routine winter service "tuneup" or inspection on our two furnaces 11/27. We were told that our primary unit needed a new heat exchange and had to be shut off to stop carbon monoxide from coming into the house. At that point we began relying on a smaller upstairs unit and have had limited ability or desire to use the main floor since then. Within the hour, I immediately notified CHOICE of a claim since we got a home warranty through them when we purchased the home 6 months ago.

Garage Door Opener - Came on time and had to replace opener. Knew what he was doing, checked everything out and could not repair therefore called in to warranty service and they said to replace whole thing. Now it works great. We are both very pleased with this warranty service we purchased.

Al came to the house and looked over everything and we decided together that the thermostats were not in sync with each other and decided we would watch them and see what is going on. I will call back if further problems with the system persists.

I requested for my FREE service call, but when meeting with technician, he said there is NO way without paying for service call and said if I don't pay, he will shot down the pilot of water heater (He found out the problem without hot water is pilot is off), so I am forced to pay him $45. I wonder Choice's Free service call can be accepted by your own contractors and Choice did communicate with the contractors.

I called CHW on Tuesday at 12/4/18 to report a toilet which was not working in my home. I received a call back that day that a repairman was scheduled to be at my home the next day between 7 am to 11 am. The plumber, Michael ** arrived at the guard gate at 9 am, greeted me at my door, introduced himself and went right into the bathroom to begin his work. He did an excellent job, arrived on time, was courteous, replaced several parts and the toilet now works better than ever.

The representative was too pushy, I almost decline choosing them as a warranty provider. I signed up for only one year to see if they actually follow through with their commitments regarding the covered service items. There was limited information concerning what is not actually covered regarding each of the items listed on their website. When the representative was asked for additional information all he did was list the items being covered but fail to provide any information of what is not covered.

I report my hot water was not working on Sunday, Dec 2. Tech came on Tuesday but I still have no hot water. Tech has been waiting for Choice to call him back but as of today is still waiting for callback. I have had no hot water since Saturday.

I spoke to Greg this morning about a home warranty. I did decide to add your company to protect my home with your warranty largely with the information I got from Greg. Hopefully, this is a decision I will be happy with.

My Microwave was broke and you got a technician right away. The technician send you the report right away and you email me and gave me a payout option right away on the same day. Everything happened in a two day period. You guys rock!

The Customer service Representative was very friendly and courteous. They listened to my concern and scheduled my services according to my needs. The repair technician that came out to my home was very professional. He accessed the problem, made a precise diagnosis and provided me with the correct information.

I’d give the warranty company a 5. Put in a claim (AC not cooling) and got an email back with an appointment for next day. Amazing response. Only thing is company that came out wasn’t very professional. I’d give them 2 maybe 3 stars. Had two people come out. One watched and was on the phone most of the time while the other worked and they made a few comments about my dog being tied up which was unfair remarks as I tied them up because we had the company coming out. He stated he was on a short leash and was going to call humane society because dog was neglected and nobody loves him. Sorry my dogs are well taken care of. Thank you very much. And I Have it all on camera which is very sad to hear from a company who I thought should be respectful and professional. Otherwise they fixed the problem. But I won’t knock the review because of one bad company. Hoping if I ever have another issue it will go way better.

Prompt courteous service, both with filing claim and the technician, to repair leaking garbage disposal. Technician was on time and quite professional. Would recommend Choice Home Warranty to friends, family, and colleagues. Excellent quality, fair pricing for Warranty Plan. Very efficient, helpful customer service.

Everyone was very helpful. I have recommended you to other people. I was a disappointed when I was not offered any help on my heating system. I had to pay 5,000 out of my pocket. When it comes to big ticket items I do not get any help.

Our furnace began having an issue with maintaining room temperature. When we opened our claim, we were notified within 3 hours that Choice Home Warranty couldn't find a vendor in our area. They offered a reimbursement option to find our own vendor, make sure the vendor calls in the repair diagnosis, pay for repairs, then Choice would reimburse us. But the purpose of having the home warranty is to avoid paying for repairs out of our own pocket.

As I got the Choice Home Warranty, a lady told me, they try to fix it and if they don't fix it, they will replace it. It's all cover related home. I never use warranty and after 8 month, my garage door has a problem. As I called Choice, they said it is mechanical problem, it will be cover, but if I need to change spring, they don't cover at all. Even I buy spring, they cover nothing. I need to pay $300~$400 in my pocket. I don't know why I have home insurance. Choosing choice was my bad choice. I talked about this with supervisor, whose name was Mardin. He was worst service provider in my past year. I keep saying we are cover this this this but we are not covering garage door. Do not get Choice. It is wasting money.

I just signed up today for a Total policy as a senior. The fixed monthly premium of $37.50 and the $60 service call fee sounded reasonable. I was also impressed with the customer reviews. However, I was not too happy with two of your sales agents that I spoke with. Roy, the agent yesterday, was very rude and even hung up on me very quickly, after I explained that I had to think about whether to purchase or not. He was trying to pressure me. He kept saying, "What is holding you back?"

When I called Choice to get a quote the salesperson was very nice explaining all the details of the program. I liked it so I signed up. My first experience: a couple of months later my dishwasher broke. I called to place a claim but they never picked up so I went online and did it. Got an email confirmation that a company was coming in a couple of days, but that company never came and left me hanging 4 HOURS at home and not a single call from that company. So I called Choice and explained the situation, so they told me all excuses possible and to reschedule me with another company. So now the new company comes and inspects the dishwasher and leaves to order the parts needed. After a week the service company comes back and only replaces the digital display and does not replace the motherboard which was burnt from the start. So they tell me they will call Choice and get back to me. I waited for a couple of days and no news from no one!!!

I highly recommend Bijan from 4 Seasons Air Control. He is a great communicator, answered my calls promptly. He came out on time as scheduled, repaired it on the same day and did a great job on fixing my furnace in a cold winter day.

I am very happy how CHW handled my case. Very professional and responsive customer care. My gas heater break down, was addressed in the best way possible, all the way from claim initiation to the actual repair. I couldn't be happier. Thanks, Choice Home Warranty!

I set up an appointment to have my dryer looked at online due to the fact that it was not heating up when I filled out the information asking what brand and what is wrong with the dryer. I had put the brand and what the problem was with the dryer. The dryer was not heating up which one would assume was the heating element. Nevertheless when the repair guy came which he did arrive quickly they called me quickly he then asked what is wrong with the dryer he then looked at it and he said he would have to get approval to see if the part was covered and then subsequently they ordered the part. Unfortunately just for a heating element of a dryer it's taking over a week to get it repaired. My concern is that my initial request I stated that the dryer was not heating therefore I don't understand why he had to ask me again when he arrived at my home.

Choice referred the claim quickly and followed up well. The vendor performed poorly and revealed to me that my home warranty was essentially worthless. I was considering buying several more policies for our rentals but not anymore.

Choice Home Warranty has been my service company of choice for about five years. It provides peace of mind; I have a 3-family house and thus have numerous systems (plumbing, 3 heating, and 3 hot-water units, multiple appliances) that can fail at any given time. Some of the exclusions from coverage can be problematic; I understand that a door or a hinge can seem like a minor item (they are excluded on appliances), but when the hinge on my built-in microwave broke (the door hanging off to the side) and the unit was rendered 100% non-repairable there was no coverage. Had the cyclotron or other internal part failed and the unit rendered not repairable, it would have been replaced!

We have had a few claims this past year. AC, hot water heater and plumbing stoppage. The man that came out for the hot water heater came out did the repairs collected his money and was done. He was great! The AC guy with Douglas Mechanical back in November and the plumber with Top Notch Plumbing that came out yesterday 12/3/2018 did not complete the work. They both collected the money but didn't complete the assigned tasks. As a matter of fact both wanted to collect additional money to complete the task. I think your contractors need to be better screened before they are hired by CHW. Now we paid the service call but we are still experiencing plumbing stoppages. I guess we will have to file another claim and pay an additional service fee.

I should have listen to the Shriners at my lodge and not used you. Also Facebook has a tirade of how you have cheated people. My oven was worth $400.00. That’s Fine. I am not really expecting a refund, I wanted it fixed by Xmas dinner. I used you because I am a widow and I do not know how to install a oven or much of anything else. The 24 will be my last payment. You should be ashamed of your self. Things have a way of going around, rest assured the whole Masonic body is behind me on this.

Best heater repair guys around! We are super pleased with their fast response and great work. The guys were tidy, very respectful of the house, they worked well together and answered any questions that came up. It's great to have a crew as pleasant as this group was. I know without a doubt we would recommend them.

When I called today and renewed my home warranty, Ralph said I would get an email confirmation stating the amount and the dates of my new service. It is now 7:15 and I do not have the promised confirmation but I do have a customer survey.

Very please with customer service Victor **. Provided detailed e-mail description about my renewal contract. Left me voice mail to follow-up and was able to keep my rate from 2015 when I first signed up. Also, provided additional discounts and offer if Ibpaud in full. No pressure, very professional. After payment, was able to send me via e-mail a transcript of our phone conversation. I am very please with the quality of service I received. Not to mention that I have never had issues in the past when I had to submit a claim.

I have used Choice Home Warranty for several years. I filed a couple of claims that were promptly taken care of. However, most recently I submitted a claim in July 2018 for my air conditioning unit that still has yet to be fixed. (It is now December) CHW sent a tech out who replaced some parts however it did not fix the problem. Again the same tech was called to check on this problem again and he replaced more parts but this still did not fix the problem. Another tech was sent out to diagnose the problem. He diagnosed the problem and then said he would not do the job. (Keep in mind that a great deal of time has taken place between all of these appointments with the techs because they did not call me and tell me the issue or whether they had completed the job. I had to call them only to find out the problem still exists or they refuse to do the job.)

I have not heard a word from you or the repair person -- the only thing the electrician did was to replace a fuse and verify that the motor is weak and either it or the entire downdraft needs to be replaced. It still doesn't work. Website shows this item closed!!! And that is not correct!!!

I called to replace my current warranty with yours. Your website communicated a $75 promotion off annual price of $560 and one free month. I called to get that and your customer service rep offered me a deal of $504 and $75 off and one free month. I gave my credit card and asked for monthly payments. He set up and charged my account for $44.50 for one month and did not advise me that the deal would change if I went monthly. I told him to forget it and declined the policy. He said it was already active and I would need to call the cancel department. TOTAL SCAM.

The courtesy and helpfulness of Fred, the customer service representative, was excellent. He was very knowledgeable and well spoken. He seemed genuinely interested in our well being and finding the right policy to fit our needs. We appreciate all of his help.

Your technician Mr ** came by and check both appliances and promised to come within 3 days to come and fix it, I have been calling him by phone and text message. No response so far. Hope you will expedite the issue and to get things fixed.

Very disappointed by CHW warranty. Most claims submitted so far were handled poorly. It is obvious that CHW uses cheapest providers in the area it can find. Waiting times for initial appointments are usually long. I opened a claim on Monday, the appointment was scheduled for Friday. Calling the phone number listed in the claim update is useless. "All Appliance Services" company assigned to the claim doesn't even have a greeting recorded on its phone line. Technician did not contact me until the time past the appointment. Not a good experience at all.

Wait time was 3 days and appointment was made on Friday between 12 and 3. There was a no show. After I spent from 11 to 5 waiting for them I had to call them only to hear that they were busy and could not get to me on that day. They rescheduled for the next day and were on time and did a great job. The most frustrating part was that someone should have called.

A/C not coming on - The work is not finished. The technician left garage door open and my ladder outside and attic stairs down. He is coming back to replace cable today. I just wanted to know why the claim said finished if he is coming back and he told me it would be over $300 and that Choice was covering only $100. Please let me know if this is the case. Thank you.

I was a customer for a few years. When they say they cover "Refrigerators," they don't cover all parts. Only "mechanical" defects. Their job is to find a reason to not cover your claim. Just put $40/mo in the bank and use that savings to fix/replace your troubled unit(s). I learned the hard way. Because my refrigerator still cooled - even though the freezer had busted and was leaking water into my fridge - they wouldn't cover it. Nothing with water and refrigerators is covered. When my claim moved up the chain, I asked what they might be able to do for a customer who'd paid for years if I had a tech come out to assess what was happening ($60 deductible). Both she and I knew it wouldn't be covered thanks to the small print. I was looking for a month free or some kind of discount offer toward a new fridge, or even a refund of the tech visit.

Called in order. Technician came a day early and found the problem but wasn't allowed to repair the leak until CHW gave approval. I paid the service charge and the next day the tech called and said he could come back in 3 days to fix the problem. Problem still hasn't been fixed and I have had to remove part of the damaged ceiling to prevent further damage - still catching water from the leak to prevent damage to other areas of the room. When problem could have been fixed on first visit, why doesn't the technician have the authority to do so - did not require any parts from CHW - he had what he needed and now he has to make another trip and I have a water leak until he can get back to fix. Not a good way to run a business.

From start to finish, I reported the issue with my washer online. Quick responses and quick resolution to my issue. We definitely refer Choice Home Warranty to friends. For the cost of the contract and the peace of mind it gives us, I am happy.

Very good value. Very good customer service. Very reliable and dependable. Would recommend anyone who is looking for a peace of mind when it comes repairs of essential items within the home. Anyone looking for quality service, this is the place to look.

Had a contract to cover the address I needed and when they called back to change the policy to 5 year policy they changed the coverage address. So now I have 2 policies. What’s more, it’s been 11 days since they said they would refund a double charge, still waiting for money refund.

The technician you contracted with was OK. He was quite rude and conceited. I believe that knowledge of the subject does not equate to unprofessional interactions. He had a very condescending attitude, and presented himself as irritated and impatient. He only provided a basic inspection and offered unsubstantiated reasoning as to why the problem existed. Not at all satisfied with this guy.

Not happy with Morgan Air for they came out twice and did not know what they were doing. They came out this week for my heater was not working and the technician said whoever put in the motor for the ac which was done under WO# ** where they replaced the motor to by fan. This time my heater was not turning on because The same company installed the motor but they did not properly hooked up the heater wires to the new motor and they charged me $45 for the visit and I fought this for I told them it was their fault the heater did not work due to poor installation of the motor done previously. Please do not sent this company to me anymore for they do not know what they are doing and double charge for the job they previously done. Very disappointed with them and also Choice.

I know you sell an excellent product, but Nathan was very abrupt with me - as if I did not matter. And here I foolishly thought that the customer mattered. I hope I never have to use this warranty, but at least I know that I'm covered if anything should go wrong.

I purchased home warranty for the first time and Bernard ** was wonderful in helping me understand everything. He was very friendly and willing to help me in any way possible. I will continue to contact Bernard with any inquiries, and I will recommend him directly to any friends and family in need of home warranty.

I have had this CHW now for a few months. I have had to make 2 different plumbing claims in 2 weeks. The first claim took 7 days for them to assign someone only to find out the company didn't work for the home warranty company. The work was done anyway and I was told I needed prior authorization to be reimbursed. Even though no one told me that upfront. So I ended up paying almost $1000 to take care of the problematic.

The contractor, QUALITY DRAIN SERVICE, 520-883-7246, was on time, and had to wait until they received approval from you to begin work because you originally told them the issue was a blocked toilet not leaking toilets. I am very happy to have met them. I would never have called them myself because they are diagonally across Tucson from me a very long 25 mile trek in terrible city roads! KUDOS. You have a good contractor.

We understood that our contract would repair or replace. It would have cost more to repair the washer. We were offered $299.00, which we accepted. I expected it to be replaced!! If our expectations were wrong, please explain. Our claim was handled quickly and the repair person was on time and was professional.

I chose this company because of the many satisfied customers. I want a company with excellent customer service. I want service professionals that will take care of my home in the manner that I deserve. Most of all I believe Choice Home Warranty is the company that is able to do just that!!

Repair of washer - I have had this policy for about 6 years, have filed 2 claims, and am disappointed that the items were not repaired. I was given a check for replacement, which was a lot less than buying a comparable unit. It was my understanding that if the item could not be repaired, I would receive a new item that was comparable. Because of the age of the items, I was given an amount that only allowed for a basic unit, not comparable. The repairman was very nice and courteous, and explained the problem thoroughly, however.

I called on a Wednesday night. My appointment was going to be for the next Tuesday. Totally unacceptable! The company I was assigned was out of business! How was an appointment for four days away assigned to a company with a nonfunctioning number. I should not be left in the cold with no heat for six days. With the reimbursement program, I had to put $817 upfront and I don't know what I am getting back!

Diagnosis and repair of 2 identical brand and make toilets. Emailed problem and claim to Choice Warranty on Thursday am. Choice responded in less than 6 hours and assigned Official Appliance to diagnose and send claim into Choice. Lawrence from Official Appliance diagnosed on Thursday and repaired on Friday, Nov 30. Toilets flushing well when plumber left and continue to flush without continuing to run.

When calling to get something fixed it was real fast service to get someone here. I will recommend friends and you will have me for a long time. The service real good when they came by to check my situation out.

Florida Plumbing did not arrive at the scheduled window time, matter of fact, they did not come out until the next afternoon, about 2pm. Very disappointing. When they did come, the young man was very nice. He was able to get toilets flushing but the 3rd toilet is still not working. And I also have a toilet that is running water constantly.

There was a serious leak in the drainage pipe on my right sink. Although so far it looks like it is repairs, but at the same time when he put the drain pipe back into the wall, instead of putting the pipe like it should be, underneath the sink spray hose so that the hose has nothing to get hung on. So now, I cannot pull my hose out any more than 6 inches, it is useless to use in my left sink, and barely useful in my right sink. I used to do plumbing years ago and this man is may not even be licensed, and if he is, what is it that is so complicated about how to put it back in the same way he took it out. *THAT IS DUMB! DUMB DUMB! I would not recommend him to my worst enemy! His name is Trampas **. When I called him, he knew and promised to come back and make it right, but...tick, tock, tick, tock...waiting...

I was very pleased with my claim. It was handled quickly, professionally, and friendly from the customer service representative on the phone to the plumbing contractor that handled my repair. I’m very happy with my warranty. I hope that any future problems will be handled the same way, This was the first time I needed to use the home warranty and I was a little worried it might not go smoothly. But I am pleased to say my experience was very pleasant.

The experience of buying your Home Warranty Service was a very good and pleasant experience. The reps I worked with were very knowledgeable and friendly. They took plenty of time to explain all my questions and the plan in detail. There was not the pressure that I am normally used to when buying something of this magnitude. They were patient and allowed me the time I needed to understand and convince myself that this is what I needed. Very good experience. Can't rate Value and Coverage yet, I haven't started coverage.

I started the process online and planned on calling but they called me. Answered all my questions. When I asked about a military discount it was explained but I chose to do just one year. This plan was recommended by our realtor as the best they had seen.

I am happy to be a CHW customer :-). My family members in different towns appreciate their coverage with you. We have recommended CHOICE to our friends. Thank you for your courteous and efficient service! We have been under CHW coverage for years and our experience has been most gratifying. Thanks a lot, again!

Really enjoyed talking to the account manager. She was informative and friendly. Answered all the questions that I had and gave me a price I could live with. I feel good about my purchase today. Hope I don't need the co eager but glad I got it.

Choice helped me one time to get a major repair done. Every other time they charged me $60 when the dishonest sales people said it would be $45. My last experience was horrible. It took 6 days to unclog a drain. 6 days!!! Where's the response time? I paid over $1k for this service and they took 6 days!

The response to new claims is outstanding. Each time I have submitted a new claim online an email confirmation is sent within 15 minutes and within 2 hours a service technician is assigned. The service has met my expectations and I have not had issues with the service technicians.

Glass top cooker - Awaiting part that was ordered by repair service. Mike was very Courteous and friendly and hope he installs part very soon. This is the first time I have used service since I have had contract with Choice so a full rating is premature at this time.

Coverage is good, Service is good. But, need to be dealing carefully with the service people when they come home to fix the issue. Better to contact CHW reps for any issues with the service people. It's little hard to get reps on phone but not a big challenge.

The electrician was on time. He introduced himself and the company. He was professional and courteous. He did an excellent job. He was efficient and explained what the problem was when we asked. When job was done, he presented the paperwork and left us his business card if we needed to follow up with any questions. Arthur is highly recommended! Thank you for excellent service.

Built-in microwave stopped working. Call CHW and they scheduled a tech to come to the house without consulting me. Needless to say I had to cancel the appointment and I asked them to not schedule without consulting me so I can be sure that I will be available that day. Yep, you guessed it - they did it anyway and I had to cancel a second time. Called CHW and talked to them again and finally got a tech scheduled for a day I would be home, this time the tech never showed up, when I called CHW they checked and the tech cancelled the appointment and I was never notified by anyone and even received a reminder from CHW that day reminding me of the appointment. So CHW and I scheduled another appointment with a different tech. On the day of the appointment the tech showed up, took the model and make numbers and left.

Got a new policy yesterday via phone. I previously received an email from Choice offering a one time offer for service fees of $60. The agent I spoke with yesterday did not offer me this. Please contact me regarding this issue.

Technician was not skilled to service the garage door opener, he only wanted to replace the whole unit with a builders grade. This is not my understanding, I want a skilled person to service appropriately. It took 2 days for the tech to submit the information and me calling to get a resolution. This garage door is used by my kids and it's how they enter and exit the house for safety reasons. No sense of urgency by this organization. When I sent in a note on the website, they responded and said my notes were given to the appropriate department and I still have not received a response however I did call and get my answers. Not ideal, when you call someone they tell you to enter your comments into the portal but if you don't get a response you end of calling and it seems like it's the business practice from you guys to slow down the process. I hope this information helps make this process better.

I opened claim to replace faulty thermostat switch that turns on pool pump based on set temp. Assigned contracting company scheduled technician visit exactly after a week. Technician surveyed and ordered part for replacement which took another 10 days for replacement. Since thermostat switch works for temp between 40-32 F, I came to know that it was still not turning on pool pump when the outside temp was in range of 32-40 F. I reopened claim within one month’s warranty time for replaced part and yet this guy did not honor to replace the faulty part and asked another service charge. And openly threaten to cancel my service contract if I don’t give service charge for same work for which service charge was already paid but issue was not resolved in first place.

Updated on 02/02/2021: I appreciate the fast, reliable service provided. I was contacted right away with a same day appointment. The contractor provided excellent service with a detailed explanation of what the problem was. He also provided recommendations to avoid future problems.

Let me say this. Choice was great from a price point and when you talk to the salesman they promise the world. But when you make a service claim they are quick to tell you what is not covered. I called about the ice flap where my flap wouldn't close on my ice maker and I was told that this was not covered so I call my sales rep and he said it was. Called back and told it wasn't covered. Also upstairs heater was heating. They sent tech and all he did was change filter beside my furnace and brought the one I changed 2 weeks ago. He did nothing and expected that service fee. Please don't use and the claims people are rude. Another poorly ran company looking out for profit and not ensuring anything else but lies and deceit. Don't use them.

Washer could not be repaired, so we were offered a fair cash offer to replace our washer. We are very thankful that we were given the offer to replace our current washer. Thank you for making this offer in a timely manner.

We never heard back and they knew it was an emergency issue. Our pipes busted, flooded the floors and we have a newborn with no water now in the home. They said they would handle asap. Hadn't heard back after 3 hours and they said they were still trying to find someone. They gave us 2 contractors to call ourselves and neither one even worked on plumbing. They were builders! Ended up calling Lee Plumbing around 3pm and they had someone out there within an hour. Very disappointed in this company.

I have a 14 year old refrigerator that was making horrible noises but still doing its job until it slowly stopped keeping my frozen foods solid and my liquid foods cold. Choice Home Warranty sent Mark, from All American Appliance Repair to determine the problem. Well, I was sure I was going to lose my long time friend, but I was so wrong. Mark knew exactly what was wrong, practically just by listening to Rickey (my name for my fridge) and very professional and fairly quickly had Rickey back to his old self.

The absolute worst home warranty I have ever dealt with. Unfortunately I purchased a 5 year plan and still have 2 years left. AC stopped working. Repairman came and fixed it worked 4 hours then stopped again. Tech said compressor was bad. Choice denied claim saying was secondary condition from previous repair. Furnace stopped working. Repairmen said needed a new blower. He couldn't get it off so did an inspection of the heat exchanger and said it was cracked. The omnipotent people at Choice denied the claim saying it was do to rust even thought they never even looked at the pictures. Had to install a new furnace at my own expense.

Most of my responses are in the section on View Check Claim Status. I have been offered money to replace my appliances that will not cover a 1/3 of what it will cost me to replace the refrigerator and dishwasher. I do not know when the checks will arrive.

Service tech appt made quickly and he showed on time. He was very professional and cordial. Finished quickly saying microwave was fried. Choice should be sending a check. I received and email offering 169 and I declined. An agent called next day and I asked for 250 and she counter with $269. I am very happy with that. I am very, very happy with entire experience with Choice. Would recommend any time.

There is no way to describe how frustrated I am right now. My hot water heater went out on Monday. It's Thursday and still nothing. I had to call a plumber on my own to get the ball rolling. The plumber and I were on hold a combined 45 minutes trying to authorize work. Well, really the heater needs to be replaced. Replacement will be $1050 and, if approved, I will have that money to me in 30 days. I have had to call them 8 times since Monday. They have done not one thing to move this along. Now I know why none of the companies in my area wanted to take the work. They are horrible to work with. The company that came out was awesome and were so patient with me and the company. I was not so much. Don't buy this coverage. It is not worth the money or the headache. Still waiting to see if they are going to cover this or not. Cold showers don't do anything to improve my mood. Good luck and please learn from my mistake.

The representative was clear in his communication, professional, courteous, and informative. He listened and answered all my questions and returned my call promptly when I called with additional question. Tony also checked to make sure that I received all the price benefits available for my situation.

I called to the warranty company at Tuesday afternoon and the technician Came to my home next day at the schedule was made. My toilet was clogged and the sewer line was clogged too, the technician made a good job, thanks.

Takes many calls to follow up with Choice Warranty. Hard to deal with. When a repair person does finally come then they need to get permission from Choice. More phone calls. Hard to get paid, from them. So companies don’t want to work for them here in Maui. That is what I have been told by plumbing and air conditioning companies.

I had problems with a/c and heating system on 2 different occasions. Both times they are prompt in taking care of the problem in less than 24 hours and fixed the problems without any hassle. Everything happened with one phone call. I am happy and impressed with their prompt response in addressing the problems.

The guy who's coming he only express interest on the 75 fee and don't check deep the situation. I continue with the problem (washer no spinning). I call customer service. They explain me the process. That all. But he never call me back and experience this is the Service that I have to receive?

Very good repair men Daniel and Anthony from A and D. They were very accurate with their claim service. They were here on time and took their time in trying to fix the refrigerator. I was very satisfied with Chris getting back to me with a fair adjustment to my claim.

Great service, Warren told me my options and let me pick the one I thought would work for me, he was ready to answer my questions without acting like I didn't need to ask that, or have an attitude like "just buy this one". Thanks Warren!

I turned in a request for repair on a Sunday. I did it online. I received a phone call Monday morning and had a technician to my home Tuesday. I am impressed with the quick response. The serviceman was on time and knowledgeable. Waiting on authorization from company to replace the appliance.

My dryer stopped working and this was the first time filing a claim with Choice Warranty. When I called the agent, he was very nice, and had a technician for me within 72 hours. The technician came to my house and repaired my dryer on site. I’m so happy I switched warranty companies. Great company!

He fixed it but he left before I got to talk to him. All he did was put liquid fire in it and go home. I needed to ask him some questions. I didn't get the pain. I only had 30 minutes before I got home and he was in and out before my 30 minutes was to help me put a filter in and but my sink work.

When these guy try to earn your business they act as if they really care about helping and fulfilling their obligation as an insurance company but in reality they are bunch of frauds. I have had three different claims and two of them were rejected because of nonsense reasons. I had a roof leak which they said the roof leak happened before I was insuranced with them which was **. I had a pipe that busted during winter time. They said they didn’t cover that. My AC went out, they said this idiot that came different times and all three different times couldn’t fix it and they said that I had a leak in the system somewhere which they did not cover. When I threaten to sue they said we can refund your money back. I cannot describe in words how bad they are. If you listen to my advice you wouldn’t go them, if you go against it and something happens to your home or appliances then you will remember what I am telling. I cannot stand them!

This was very convenient. I was going to call another warranty company. I just spent $700+ to repair my 4 1/2 refrigerator. I’m glad you sent me an email. I wished you had done this 2 months ago. Thank you for making this easy.

Because it would have cost Choice more money to fix it, you decided that you would make payment for new one, you are given us $299.00 dollars to buy it New. The same washer to buy new cost just over $600 on sale, we do not think it fair what you have offered is, but we are stuck with it.

We paid for a 3-year CHW policy several months ago; on 10/23/18 we submitted our first claim as our front loading washing machine needed attention. Here we are, on 11/27/18, and the washer is STILL NOT REPAIRED. CHW has delayed/messed up parts orders/sent extremely poor technician who misdiagnosed the problem and fixed the wrong thing... Now we are onto our second repair company, who says some of the parts needed are no longer available, but CHW insists on sending ANOTHER technician - in 10 days...to re-diagnose. This is absolutely horrible customer service. Next step will be trying to get our money back that we paid for the policy - we have no interest in working with CHW in the future.

Vincent was very informative and explained all of the available options and discounts. I would and will recommend Choice Home to family and friends. Hopefully I will never need to use the warranty but if I do I’m confident that I will have a good experience.

Very disappoint. They could not find an AC contractor (in a week) to come. They recommend me to find a service on by myself who require more than $45 service call fee, and they DON'T cover it. Very long waiting for calling customer service.

Very satisfied with the Rep as he was precise and fast. I liked the coverage and the affordable cost. I was very satisfied with the rep as to how calm he was as he walked through the steps. I would strongly urge future home buyers to consider Choice Home Warranty before buying protection.

CHW has always been good but improvement could help. When filling out online claim if a space for model number was provided, repair could be completed in one day instead of 2 to 4 days. Technician always comes out get model number then has to come back to complete repair.

Dealt with Clark **. An amazing Salesman with plenty of patience. Explained everything and not pushy. If other companies had these kind of Reps, they would all be batting One-Thousand!!! Still in the process but should be finalized by 11/29/18. A enjoyable experience.

Our first experience using Choice. Although we were disappointed that the technician Choice recommended could not provide service for over a week, we opted to contact our own technician and the process went fairly smooth. We hope to receive our reimbursement soon.

Technician was scheduled to arrive at 7am to 11am. Arrived at 7:10am. Great service. Did a great job and stayed to make sure hot water heater was working properly. Very, very, pleased. Technician had to empty a 40 gal. tank bucket by bucket to complete the job.

Washer start leaking water. I call Choice Home Warranty and submit a claims, they send a technician and he is working to fixed. He doesn’t have the part but he is going to order the part and be back to finish.

I did my order, confirmations all by email. No waiting on the phone for someone to respond. The technician sent to my house was very professional, did the job in no time. The price of my contract is great and a set service fee is awesome.

I specifically told the customer service representative that I had issues with my TV and dishwasher. They sent a electrician who came to our home and told us that the issue we are facing is not an electrical one (and that dishwasher is not working and needs to be replaced) and charged us 65$ for the visit. He also said that it has to be the dishwasher guy who has to come and re-verify that the dishwasher is indeed bad and needs to be replaced for which I have to pay another $65. This is not efficient and we do not like it one bit. If this is not fixed in terms of replacement of the dishwasher and waiving the second $65, We are considering changing our home insurance warranty.

Plumbing - Main line was backed up. Everything went well. Sorry the warranty company couldn't compensate me for my expense. I was a long wait they held me back from work. I lost a lot of money. To be exact it was $150.00. I was very disappointed. Seem like I should have some relief from someone. I waited five days for someone to get here. I may consider a new warranty company.

Maurice arrived on time and fixed all 3 toilets today. His work was wholly satisfactory. The 3 toilets now don’t leak and required adjustment and sealing which he did expeditiously. I would recommend Maurice to any friend as the job was well done. A copy of the repair bill was submitted to the utility company adjust the water bill for excess use caused by spillage.

Plumbing Problem - From start to finish, I am very pleased. The process was effortless and very responsive. All information regarding the appointment was emailed to me; reminders were also sent. The company used was very professional and personable. Problem was resolved and an explanation was given.

Had two homes insured by this company, my primary home and one rental property. The HVAC unit went out so I called the claims department and reported it. They sent out a technician that was from another state over 60 miles away. He checked the unit out and sent in pictures of the unit. He said there shouldn't be any problem with the claim, he took care of units with the same problem as mine all the time and they were always covered. However the claims department denied the claim.

My water heater claim was denied because CHW does not cover the TANK!!! Are you kidding me??? The tank rusted on the bottom so therefore, CHW will NOT repair or replace anything. Don't waste your money!!! This company is a scam. I will never recommend them.

I purchased a 5 year (60 Months) protection plan from Choice Home Warranty (CHW) for $1,750.00. This November 2018 my furnace quit working and I live in Nebraska. The weather was below freezing. CHW sent out a poorly trained technician 3 days after I completed my call in for repair. The technician was on the phone with someone the entire time because he could not figure out what the correct diagnosis was. The technician finally settled on the heat exchange being cracked and the entire furnace needing to be replaced. The unit was a dual heating and air conditioning unit that was over 30 years old and sat outside.

Precious was excellent. She took care of all my problems after going through changes trying to get things resolved. I’m still waiting to get my refrigerator fixed but I think it will get done because of Precious diligence. Thank Precious and Raven for their help.

I filed a claim on 22 November concerning a pinhole leak in a copper water pipe. A service company was assigned and service was scheduled for 23 November. The Service company called around 3:30 PM to indicate the technician may not make it but will be there on Saturday the 24th. The service company sub-contracted the job to an independent contractor. The contractor arrived around noon and confirmed the pinhole leak in the pipe. He received the service call fee and requested a work authorization.

Very much satisfied with CHW. This was my 1st claim. One of the heater furnace was broken. CHW handled it very promptly and the heater is working again. Superlike their service and promptness. Registering Claim through web is super convenient. Thank you.

Repairman was on time. Very professional. Did his testing for the problem and said as soon as he received the ok he would order the parts to repair my washer. He stated it would take a couple days to get the parts and as soon as he received them, he would be out to complete the repairs.

The technician, who was very pleasant, arrived in a timely fashion, diagnosed the problem with our fridge (defective motherboard), and had the claim authorized by Choice the same day. Part should be in a few days. As long as everything works, I will be happy with the experience. Doing everything online worked well, and saved me phoning.

Total Protect Home Warranty expiring 25 January 2019. I was not pleased with their service. I had a pool equipment rider coverage and when I had a pool pump motor go bad, first they denied I had the coverage, then when they found where I had paid for the coverage, they gave me a company that told me they did not serve the Beaufort, S.C. area. It took Total Protect another 5 days to find someone who might be able to check the pump motor. I just went to my regular pool cleaner and she replaced the pump motor.

Miles the agent who took our 3 house order got the address of one of the houses wrong, I had to repeat everything over and over, and then in frustration spell everything for him. I just got an email from Choice and he still got one of the houses address wrong. JEEZ! The other 2 houses I haven't gotten any notice about. I hope he got them right. Miles was a nice guy, but a terrible listener.