Choice Home Warranty Reviews

Good Experience. I have been burned recently by one of these homeowners warranties, but feel comfortable with CHW thus far. I just signed up today, as they worked with me to get the coverage I needed at a cost I felt was reasonable. Having done my due diligence I feel I am working with good people, only time will tell for sure.

I had a short in my water heater that was not fixable. The Mechanical company that came out to check it was very prompt, courteous and informative. They of course made sure it was covered first with Choice. Then set up a time that was agreeable and workable and were prompt and neat. Only shortcoming would be that Choice did not pay for the removal and disposal of the water heater... as in why would you need to pay extra for that? What am I to do with a non working water heater? Pricey at $325 extra beyond the $75 service call. Not the contractor's fault. Just seems like an unreasonable expectation from the warranty company.

I dealt with Sal **... he’s a very nice man and explained everything and gave me the opportunity to get the best deal that was best for me. He’s a good man. I truly hope that if I ever need your service that there’s not a problem.

Air Conditioning - CHW did a great job getting an appointment scheduled very quickly, and getting a service representative to us within 24 hrs. The service contractor did an excellent job, was very courteous, punctual, and had a great personality. Thanks to all. And what a great response to our problem. THANKS!

Instead of trying to help, they spend their energy trying to find a technicality to get them out of paying a claim. After one year, they only covered $50 on various issues which cost me $2000 to fix. Most recently, after three days still not one call about fixing my garage door motor. I wrote, "a part has broken off the motor, the chain is sagging, and it is nonoperational". They responded, "we don't cover chains", claim denied. Yet in those 3 days, they have called me 7 times to get me to re-up my warranty for the next year. Not a chance!

PLEASE READ IT TO THE END. FROM A HOMEOWNER TO ANOTHER. I'm a customer with Choice garbage Home Warranty company right now not by choice. If I cancel I will lose all my money. They told me they will deduct any paid claim I did in the past, minus $50 for cancellation and 6 month out of the contract. In another word I will end up with nothing. So I have to keep the contract and hope nothing else break in my home because they are only out to take your money and not fix anything especially your central AC which is one of the most expensive appliance in your home. They will come out with the most stupid excuses you will heard in your life.

We canceled work because the guy did not clean dryers. And we decided that was what was needed so we contacted someone else to clean it and it us not covered by your company. The dryer was not drying properly. Thanks for your fast response. Even though we didn’t need it.

I purchased the home in July 2018 along with the warranty from Choice Warranty, recommended by the realtor. We filed 4 claims in 6 months, all denied. They claim to cover a list of things but when you have a broad exclusion on what's covered for the items. Trying to reach them by phone is difficult as there is a long hold time. The recording recommends to fill out an online claim which has a limited number of characters to describe the problem. They are quick to deny the claim by e-mail, usually referencing the exclusion on the back of the warranty papers. I paid thousands of dollars in repairs out of pocket and got $0 from Choice Warranty. They are great at marketing the features of the service but lousy when it comes to delivering the benefits. If you're considering this company or any company for that matter, make sure you read & compare the terms and disclaimer and review the coverage and exclusion.

Positive feedback, the contractor came on time and resolve the issue and also provided additional solutions to solve the problem in the long term. The claim was attended in less than 24 hours and the appointment worked well. Good value and good coverage.

Original projected date was a week out. The company called with an earlier date which was more beneficial. Technician arrived earlier than expected, however he was willing to wait for me to arrive.. Did a good job diagnosing the issue, and took the appropriate steps to restore the system.

The technician arrived as expected to assess the electrical issue, gfci outlets failing with no indication of why all three in the same area stopped working. I asked the technician if he knew what might have caused it and he had no response. I thought it might be due to power surges and again he had no response so I'll have to research this further. Also, after he left I remembered one or two other electrical issues that could have been addressed while he was at my home but he didn't ask if there was anything other than the main issue needing attention. I would recommend that you advise your service technicians to do that anytime they come out so that multiple visits will be unnecessary.

CHW said someone was coming between 3 and 8pm yesterday to look at the water heater. So I took off work and headed home. At 6:30, still no technician and no call. So I called him and he informed me that CHW never told him about this appointment. He then arrived at 7:55pm. I don’t appreciate having my time wasted.

First time using a home warranty and we were extremely frustrated. While it was super easy to call and start a claim, the notifications we were received via email did not correspond with the service technicians expectations. Called over the weekend for a water heater, was sent an appointment email early Monday morning for an afternoon arrival of our technician. Only the service technician called to make an appointment later in the week and not show up in the window we were given from the email notice. He said they tried to call us, they only called once. Had to make an appointment for a different day for a visit. Yes we got it fixed, but the notifications from Choice said an appointment had been made for us, when in fact that was not the case. Going forward if a repair is needed, we will find a repair person first and call Choice with our repair and service person at that time.

I was able to get all the information I needed to make an informed decision on home warranty. Great website, easy to understand and laid out for consumers who are looking to cover the major appliances and issues that may arise in home ownership.

First - you sent me an email that stated the service technician would be here Sunday from 11:00 Am to 3 PM. He was a no show as he does not work on Sunday's. I called to confirm but he did not answer and his phone would not accept any messages. I finally talked with him around 2:30 PM and he confirmed that he does not work on Sundays but he would be out Monday. He came and confirmed what I already had told you and him that the electronic circuit board was not working. He took my check for $60.00 and left saying I would hear something the following day. I called him yesterday at 11:45 Am and asked if he knew what was next. He said I should know something by the end of the day. I never received a call but received an email from you saying the dishwasher was fixed. I responded to that email saying how can you send me an email like that when obviously you have not spoken to the technician or me. This is ridiculous.

The experience with Choice thus far is great. The price is great and the coverage is complete. I have not had to use the service yet but I feel comfortable knowing that I am covered if I need it. The representative that I talked to was very knowledgeable and helpful. I will be able to contact him in the future, if necessary.

I have had Choice Home Warranty for over five years now and I am impressed by the value provided by this service. Information and requests can be processed online which is very convenient, but they always have a friendly person greet you, if you call.

CHW came through with flying colors. I called them on Friday evening with my problem and they responded right away. I was given a work order number, the plumber responded back and the work was completed Monday morning as promised. I didn't expect that quick of a turn around. I am very please with CHW and will recommend them to anyone looking for a home warranty.

Updated on 08/07/2020: Was initially upset when the automated voice told me a date of two days before contractor gets to my issue. Luckily contractor called and had an earlier date of next day. Contractor was early to set time, which is a plus. Leak was taken care of within 45 min. Outstanding job to the contractor.

When I bought this contract I was told they will repair anything even if A/C was few years old. My mistake was just hear what the person who sold me this contract over the phone was telling me. The former company I had a local Florida business was excellent. I never had any problem in having repaired any appliance. This time they told me to read segments of the contract and they denied claim. Be careful when you buy a contract like this one. They do no cover anything. I was totally ripped off. And I had to call another A/C company to pay for for what it was damaged. NEVER AGAIN AFTER NEXT NEXT YEAR THIS CONTRACT EXPIRES and the other 5 I also bought. I will look again for a local company to have all appliances serviced. VERY DISSAPOINTED!!! BAD SERVICE.

I would not recommend using this company to anyone. I am now going on day 10 without hot water. The tech came out the day after my claim was submitted and determined my water heater needed replaced. We set an appointment and was told everything would be taken care of. Day of appointment the tech cancelled because he was told by choice the claim was not approved at that time. I had to call choice to get additional information to push the claim forward. Again I am on day 10 of no hot water and the claim is still not approved. I am nearing the point where I am just going to pay out of pocket and cancel my service with them. In the future I will choose a different home warranty.

I am not really sure what value a home warranty provides. We've spent more money in service call fees only to be declined coverage. In the future, we will either go with a different warranty company or save our money.

As this problem happened on a Sunday we knew it would be difficult to get urgent responses but to Choice's credit they quickly gave us the option to find our own plumber as they were having trouble getting their own network to respond fast enough. We were fortunate to find someone to come out on Monday morning so our troubles were kept to a minimum. Our first experience with a claim with them and happily off to a good start.

Our furnace was being cleaned after we purchased our home and they found 2 cracks in the heat exchanger and Choice Home Warranty was here within 12 hours to check on it and changed the heat exchanger within 24 hrs. Being it was in February this was important to us as it was getting pretty cold and we were worried about our pipes freezing.

I am very impressed with the response time. I call to put in a claim. A technician arrived in two hours of the request. The technician was knowledgeable and provided great customer service. In about 15 mins Mr. Louis had diagnosed the problem. The very next day I received an email that my claim was approved. I have had various home warranties in the past. I have never received such great response.

I had to spend time on the phone between Choice and the repair company. Inaccuracy on what we need to pay out of pocket for a part that isn’t covered. I will be filing a claim since the part is vital to making the washer usable.

The plumber replace the Garbage Disposal. Great service by CHW and the plumber. Thank you CHW. The service was done within 48 hours of me replacing a call for the service plan. Great communication, friendly and the timing was great.

Our furnace had quit working Saturday morning and I called Choice Home Warranty. Someone responded immediately and was there in a few hours! Now that’s some great service! I would recommend them to everyone I know. Great service at a reasonable price.

Overall, good experience and value. However, I did feel somewhat pressured pretty much immediately after filling out information online for a simple quote; multiple emails and then a phone call to my work phone number that somehow was assigned as my primary number even though I didn’t even put that number into the online quote. It was still in the system from a policy a year ago that I started and then stopped. I didn’t really appreciate the call to my work number. Nonetheless, good, respectful customer service, and overall a good value for a home warranty policy.

I purchased a warranty today. The salesman said he would send me a copy to my e-mail. He sent me a questionnaire about the service so he had my e-mail. He said I didn't need maintenance records. When I go to their website I see that they need them for 3 yrs.

A man came out. Looked at plug. Collected the $60.00. Said he would charge $100.00 to fix it. 2 days later still haven’t heard from him. Want return phone call. Said I couldn’t even plug a lamp to this plug.

I had another service company "Cool Today" on 3/21/19 that I needed Dual Capacitors, Install Kickstart Capacitor on 3.5-5 ton unit and to add one pound of R-22 for a total of $556.52. I called Choice Home Warranty and asked them to put in a work order for your A/C Service Contractor to come out and they sent Always There Heating & Air. Jason ** was the technician and ran gages on my system and found that everything was in spec. and didn't need what the initial company quoted in writing. I had originally called Cool Today to just check my pans and drain to be sure nothing was clogged. They are "crooks" and I cancelled my contract with them for a full refund of $149.00. In the future if I need anything done to my heating and A/C unit I will request your company "Always There Heating & Air". Jason was excellent and knew his business. I will always request them with my Choice Home Warranty Plan.

Second time is a charm. First repair never showed, waited all day. Called him twice now response at all. Second repairman that was set up showed up the next day, even early. Fixed the issue within an hour. Customer service responded fast. And redid my claim right away. And I had a new repairman call me the next day.

Aaron was extremely informative and helpful. I am getting a great value for the coverage! My neighbor referred me to Choice and I will be happy to refer others As well. I was able to purchase coverage for 5 years at a greatly discounted rate and can cancel anytime. Thank you!

I read a bunch of terrible reviews about Choice Home Warranty but decided to give them a try anyway - man we should have really listened to those reviews. The worst $425 we ever spent! Terrible Terrible customer service, protection, even matching us with a service provider was challenging for them. We had to find our own then get them approved by Choice. I'm not sure what the employees of this company do, but we do know that they do not help homeowners with any repairs covered in the warranty you buy. PLEASE BEWARE AND DO NOT IGNORE THE BAD REVIEWS LIKE WE DID - DO NOT SPEND MONEY ON THIS COMPANY. The LL Family

I received a phone call last night whilst in my car. I was told all the great benefits and was nearly talked in to a 6 year policy, but just signed up for one. When I got home I read the policy and it was a total waste of time and money. Apparently, everything is covered, until you get to the Exclusions, then, after reading, you find that almost everything is not covered. Seems like a bit of a scam to me. Then when you call back to cancel, they are either closed because of the time, or closed the next day because "cancellations are not open today.

I was an American Home Shield customer for over 20 years and recently switched to CHW. I was never denied service for a broken item due to lack of coverage with AHS and was just denied coverage from you on 2 dripping faucets. I have to look closely at the coverage I have with CHW to see if I should switch back. I’m a realtor who recommends home warranties to my clients so it has to be the best company out there. So far I’m very disappointed.

We were quoted 459.50 for 42 months and were charge 1459.50. Is this how you do business? Please terminate this contract. It is not what we agree to. In case your salesman/women have problems there should be a two way email transcript rather than a email after the conversation

A leak from the tank from a faulty gasket was replaced. The part had to be obtained from a nearby Lowe's. The installation was completed efficiently and the toilet is again operating properly. Youngs Water and Sewer were professional and arrived after a 30 minute heads-up.

Was very helpful and professional. I would recommend your company to friends. I was impressed by Kendra's work in processing my account. The work was done in a timely manner and the fee was very fair and more than in line with other companies which provide the same service.

I called Choice, because double oven didn't work. Repairman came. I received an email with the subject "Great News from CHW, We are Replacing your System". Instead Rep told me they would give me 1/5 of the cost to replace it. He referred me to F16 which states that HWA reserves the right to offer cash back in lieu of repair or replacement in the amount of HWA's actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance.

Diagnosed the problem with our toilet, got the parts from the vehicle and fixed the issue within a half hour. Toilet now works as it should. Plumber was very professional and we are happy with job. I don’t need 40 words to tell you that we are happy with the plumber and the job he did.

I had a home warranty before when I rented a house in Arizona and it was a very good thing to have so when we moved to Ohio and bought our first house I wanted it again. I think I'll be very happy having it again.

From the start of the conversation with representative Adrian ** it was apparent he was very familiar with the best terms for my needs with Choice Home Warranty. He presented options for me to choose from and allowed me time to think them over. I called back in 3-days using Mr. **'s direct number and the rest is history. Many thanks to Mr. **. Because of him I made the right CHOICE!

Bad communication after repair deductible paid. Tried to call and text technician many times but didn't get any response. AC is working but may need to call for service to switch to heater when winter is arrived. Repair is not completed.

I had been thinking a while about possibly getting this type of policy, and when I came across your name on Facebook I decided to "take the plunge". I filled out the paperwork for a quote and received a call from your representative, Tracie. She was very personable and knowledgeable and I purchased two policies from her, one for our home and one for our rental home.

Have used my warranty 2 times this year. Older furnace. 45.00 service call each time. Can not beat that anywhere. Most are over 100.00. Well worth getting if you own your home and have major appliances. You pay a small premium if breaks.

Choice Home Warranty was flexible and on time. They sent Kenny’s electric out. They were professional, and knowledgeable, about what needed to be done. I was able to pay a $60 deductible. I was told that they covered $500 worth of work, that needed to be done. Thank you!

Choice has the best program. Within 2 minutes of my call, I received a confirmation that a tech would be in my home the next morning. The tech (Phil) was punctual, professional, efficient and courteous. Awesome experience as usual. I would highly recommend Choice to all my friends.

After waiting more than 48 hours the tech did a great job of diagnosing problem and replacing the disposal. We, also, talked about a new faucet and he promised to have office call and give me a quote. However, your survey came so quickly. I don’t know if and when I will hear from them. Also, wished Choice covered the faucet.

Highly Disappointing. Dishonest company and its culture. Due to long scheduling time on repair of my washing machine, I was authorized by a customer service rep to call a local Tech from my area. The local tech spoke to Choice Home Tech on 888-373-8042 to provide his diagnosis. Choice tech asked the cost of repair from the local tech which was 269.18+tax=287.01. Then Choice tech told me it has been authorized and we are good to go. Now I get an email that your claim is authorized only for 137.50 which is not acceptable. Choice tech should have told me right in the beginning that this is higher than their pay rate and I may not be reimbursed full rate. I am very upset and planning to take a legal course to deal with this. Bad experience.

Your response to claims is very prompt. Technicians are scheduled in a timely manner and information on the claims are posted relatively quickly. My problem is that unfortunately a lot of issues that have needed repair turn out to NOT be covered by the policy. So we're not getting the help we had hoped for with the warranty.

Excellent service by my case mgr, Frieda **. She responded immediately to my request for further consideration in the replacement of my dishwasher. Apparently it was felt that although my expensive $890 3 yr old Bosch would continue to have issues in the future making part replacement not worth cost.

I am still not completely happy with the proposed resolution but at least its better than their original offer.

If I could give a zero I would. I have Refrigerator that over 15 years old and all they want to do is but a bandaid on it. And not replace it and they will lie to you about what time the people will be out to look at it. I hade a clam for 7 to 11 and they did not show up the first day and then the 2nd day they did not get there till after 12. Do just don't trust them. Just save your money you pay them and buy whatever you need. Thanks.

Ron with Morningstar was very professional and pleasant. He took extra effort to ensure the problem would not reoccur. I placed the call on Sunday morning and on Tuesday got an appointment for Thursday, which was later than expected but a microwave is not a critical item...

Washing machine backed up into the hallway bathroom...toilet overflowed...others would not flush... The bathtub has a slow drain now... I hope it will work itself out within the next day or so. The technician was very thorough and he explained the process and he did a prognosis of what could possibly be wrong before he started. He ask if you questions. I answered the questions and he began the work and did an awesome job. I am ever so grateful.

The agent said he would be sending an e-mail confirming the information that we had covered during the phone conversation and this is what I got. I believe I got a fair rate for the coverage I was told I would receive. I will know when I have a claim and if it is covered the way it was explained during the phone call.

I have to say that I do not like being told what I need and the gentleman that was helping me kept on telling me this. Ended up getting the bigger of the policies regardless of what I wanted, then was tried to be pressured into getting it for 3 years.

Water was leaking from the bottom of the toilet. The work order was originally approved. (Simple wax seal replacement). However, the plumbers estimate snowballed into a flange, replumbing drain lines, wax seal and then the work order was disapproved leaving me with a big plumbing bill and I still owed a co-pay. Typical home warranty tactics. The plumber wins, the home warranty company doesn’t pay and the consumer loses. This is my third home warranty company and I will not continue the contract after it expires.

This is the reason why I will not renew my contract, instead of going thru the wall the technician preferred to go through a stone column which you won’t cover. I’ve heard nothing but bad things about warranty companies and since I’ve been underneath your warranty blanket I’ve seen nothing but bad things. Although your customer service is very good your coverage is terrible.

Updated on 04/13/2022: Adding another home. The person I spoke to was very helpful. The process was very easy and setting up my new Debit card and info on payment date. However I really need a book and information on the services and a phone number to do a claim.

I purchased this product in December. I've called them twice: once for the furnace, and once for an upflush toilet system. They are horrible to deal with. I was stunned at the long list of exclusions for furnace repair. They have an even longer list of exclusions for plumbing repairs. Reading those exclusions it becomes clear that there is nothing they would cover at 100%. I'm guessing they never pay more than 25% of any repair. My battle with them is just beginning. DON'T FALL FOR THIS SCAM.

I have this warranty with them since October. My AC they say is leaking and they don't fix leakings. They told me when I bought the warranty: we cover everything up to 15,000.00. I specifically asked about heater and AC, the salesperson told so much hope all are covered and I didn't bother to read. Now they sent me their "policy". It does not cover much. BE CAREFUL when you sign in. They cover little stuff after the 60.00 call fee. The agent that called me SOOO RUDE! Completely opposite of the guy that sold it to me in the beginning. My money back? No I just gave them some monthly money for NOTHING, plus the 60.00 for NOTHING too. They not even try to find the leaking IF IT IS A leaking. BAD PEOPLE. STAY AWAY.

Order was to include checking my leak in the master bedroom toilet but plumber only had faucet leak in hallway bathtub. The plumber was able to fix the problem in the bath tub but said I should think of redoing my plumbing completely due to age and advised me that my flush mechanism in my toilet is of poor construction but again was not on his repair list as I had accomplished with Choice.

Customer service, lack of communication. Communicating effectively. My first claim appointment had me wait all Sunday waiting on them to come fix my washer and dryer. The repair person called Choice and choice failed to call me to inform me that my appointment was canceled. I received an email earlier Sunday morning reminding me of the my upcoming appointment Sunday. This happen again Monday. Repair person didn’t show and choice failed to inform me. I wasted another day waiting. Reschedule my appointment with Gleaning hand repair person, Anthony called 20 mins before coming to my house. He was very informative and it took him no time to fix my washer and dryer. I did not have a problem with repair person. I do have a problem with Choice company. I left Home Shield think Choice would be better but after this experience I will be going back to Home Shield.

Once the company came on location they did a fantastic job and the young plumbing company representative was a very professional personable person, very helpful. Would I request them again?..ABSOLUTELY. So, what can home Choice improve on??? TIMING. I had to wait till the next day before a service company could come out. Not being able to operate in my home for more than 48 hrs and having to wait for a service company was terrible. A couple hrs is one thing, but 48 hrs is another. CHW needs to assure service at least within 6 hrs...consider this remark.. Thanks.

The ease of filing a claim and the expediency of the repair technician's response validated for me why I choice a warranty with Choice. I would recommend them to anyone considering a home warranty company. The value of having a warranty is realized from the first repair.

The technician was on time and very thorough. I was happy with the service. The value is great and hope to use it again. Customer service was great and took care of my claim immediately. I will recommend to my friends if they are looking for a warranty company.

I was able to negotiate a better price and more reasonable. The customer service provided was great! I like being with Choice Home Warranty. The process has been fast..which is definitely a plus. I didn't have to wait a long time for my issue to be resolved.

The repairman was kind, courteous and professional. He diagnosed the problem and, it was the heating element needing replaced. He made the necessary repairs, and made sure everything worked properly. Inquired if there was anything else he could do. Overall experience would be an A+.

I like to communicate over the phone. Every time I called, there was a recording that said that there was a long wait time, and to use the online communication. The repair company was great. The Workman was on time, and knowledgeable.

My oven/microwave oven would not heat properly and it was determined that I needed a thermostat to properly heat the oven. The appliance is 20+ years old, but I have never had any issues with it. Choice decided not to fix the oven and replace it instead. They offered $599.99 as the replacement cost towards the new oven combo that costs approximately $3000.00 (GE website).

New garbage disposable. My experience was not favorable with this recommend services. Please do not send the vendor to my home again. My concern is Choice Warranty really screening vendors that are representing their company. Real consideration in renewing a policy with Choice.

I had a great experience with TJ. He was very personable and helped get me a terrific quote. I appreciate his time! He helped me understand what I needed and kept going above and beyond with my future experience. Please send him my most sincere thank you! Bravo! Heidi.

I purchased a total plan with Choice Home around April of 2018 which I was required to pay one year in full. I've never used my warranty until recently when My AC stopped cooling. I filed a claim and Dexterity Heating and Air out to check the problem. They told me there is a possible leak but can't tell where the leak is coming from. They also told me that my compressor needs repair and continuously tried to sell me a new system. Choice Home sent me an Email stating that it's a pre-existing issue. I told them that I just purchased the home and my AC was inspected and passed the FHA inspection. They put me on hold and never came back to the phone. I tried calling back but continue to get put on hold and then hung up on. I called later today and was offered a $400 check ONLY if I renew my services with them. Really?

Ryan walked me through the process quickly and efficiently. He looked for every discount he could offer. Great deal! Choice Home Warranty came highly recommended by my daughter-in-law, realtor. They met or exceeded my expectations. I would recommend CHW to friends and family, or any homeowner!

Have agents look at address not just area code. I received several calls at 6 AM Arizona time and there is no reason for any sales call at that early hour. Other than that the experience was very good.

This company is a scam. DO NOT USE THEM!!! I have had more issues for them to try and help solve my issues than them actually helping me. I spent $2,250.00 and it has been more of a problem than a help with every appliance issue. It seems like a bait and switch and the company has more "exceptions" than actual things that they will fix. For almost everything they have such as washer and dryer and water heaters and such it says INCLUDES "parts and components." EXCEPT:" Then there is a long list of what they do not cover which is almost everything. I have recommended this company to several friends and family and they are all having the same problem. I am now taking this issue to Texas Real-estate commission complaints. Do NOT use this company.

I had a 35 year old water heater that was leaking and they denied my claim. The contract did say they don't cover anything that retains water, it's a 35 year old water heater, do they think they last forever, it's just their way of getting out if paying to replace it. They offered my 150.00 to replace it, but instead I cancelled my policy and the money I got back covered it. Do not use them. If you decide to READ all of the fine print.

The technician was very nice. When he was running late he called and let me know. He came in looked at the washer and knew what was wrong. He ordered the part and told me when it comes in in 7 to 10 business days someone will come to replace. Collected the $45.00 and said have a great day and goodbye.

On March 14th Choice Home Warranty was contacted because our air conditioning unit was not working. An appointment was set up to send out sub-air cooling out on Monday March 18th. The Technician came out and fixed the A/C unit. Less than an hour I noticed the unit was vibrating and keeping loud noises. I also noticed wires was sticking out from the unit. I contact the technician and was told they will come out on the 19th of March. Two technicians came and tried to fix the unit for about 45 minutes. After which they informed me that the blades and motor that was installed was the wrong ones and that was cause of the vibrations. They took out the blades and motor that was replaced leaving the unit empty with only the case. I contact Choice insurance company to find out the timeline of when the A/C unit will be fixed. they informed me they can do nothing that it was a old unit.

After the technician made the necessary repair recommendations, Choice Home Warranty denied the repair. I called Choice Home Warranty with the intent to cancel my account because I was angry. But the customer service rep was so nice and she actually offered me several options. In the end, I had a solution that worked for me. So, even though something may come up that is not covered by their warranty, they will continue to help and guide you. It made me feel as if they really valued me as a customer. I have not experienced this with an insurance company before.

Choice dispatched the electrician to come out the next day. However they did not receive the work order in time and they came out the following day and took care of the situation. I appreciate the fact I did not have to wait on the phone to make my claim for an hour like with American Home Shield.

Have had Choice Home Warranty as my home warranty for several years now and have had nothing but good experiences with them. This past experience was for my water heater. They assigned a technician to come out and fix the problem promptly and I was up a running in no time. Would definitely recommend for anyone looking to save money on costly home repairs.

After switching from a very well known home warranty plan, we had our ceiling fan go out. I contacted Choice and explained the situation. I was contacted right away by Fowler Electric who was able to send a tech out the very next day who fixed the fan. I was pleasantly surprised by the efficiency of Choice.

Technician showed up on time. Found thermostat burned out, fixed in a timely manner. This is first time using our home warranty and we could not be more pleased. Choice followed up to make sure we found a repair person since our home is in a rural area. Great customer service!

I had water leaking under my kitchen sink. I called CHOICE Home Warranty and within 48 hours a plumber came to my home and found that water was leaking from my garbage disposal. He called Choice and got approval to replace the disposal. Cleaned up and then gave us a demonstration of how to properly use the new disposal. Very efficient, professional and friendly. Thank You CHOICE Home Warranty for the excellent service!

On February 3rd, I had noticed a problem with my HVAC system blowing cold air when on heat, I called a local HVAC company to come take a look at it and determine what was wrong. On February the 4th Vaughn Heating and Cooling sent a technician and determined that my A Coil had began to leak out of the coil itself. That same day I contacted Choice Home Warranty to file a claim under my warranty plan. Policy #: **. On February the 5th, Joe Vaughn called Choice Home Warranty to discuss his diagnosis and explicitly stated that corrosion and rust had nothing to do with the system failure. Instead the reason for failure was natural expansion and contraction of the Coil caused by heating and cooling; normal wear and tear.

Unfortunately I bought the home warranty policy from CHOICE HOME WARRANTY was effective from May 2018. Tactfully they offer some discount in order to collect whole year premium in 2 installments. They said this type of warranty can be cancelled anytime and I can get the prorated refund. As far as coverage, I got their so called premium policy to cover all systems and appliances. After that I had a total 3 service calls. Every single time a technician came to the house and asked for $45.00 trip charge. Once they got their trip charge they took some pictures and sent them for approval of CHW. The first call was about the water heater. I clearly stated what the problem was. But when the technician sent the estimates they declined the claim and said that problem does not cover.

Not available in California but Customer Service refuses to remove my email from their spam list. When they find out you can't purchase their warranty they just hang up on you. Beware of these guys and the fake reviews. These guys are crooks.

Setting up and getting a company to come out was very fast and easy. The repair guy could not repair the fan and stated it need to be replaced. He wrote on the ticket we should receive a comparable fan or $100 if we chose our own fan. Choice came back and said everything was approved to replace the fan. I explained we wanted to choose our own fan and was offered $70 not the $100 we were told. Other than that we are happy with everything so far. Wait for the repair guys to come out to install a new fan.

The tech, David **, was rude, uninterested and unprofessional. He treated my husband like he was a child. He did not ask politely for what he needed, like the remotes. On the other hand, the owner/manager, Carlos, who confirmed our appointment time over the phone, was very pleasant and professional. This repair was originally scheduled for three days earlier, but Choice Home did not properly contact the garage door company and therefore no tech showed up. We had to call the garage door company ourselves to find out what happened. My husband wasted morning hours on his only day off waiting for a tech. Kindly make sure Choice Home contacts the repair company and confirm the appointment before contacting the customer.

Lyons came out very quickly and fixed my leaking toilet, the plumber was very good and now I have a working toilet! This is the 3rd time for issues with my plumbing and toilets, I have an older house. And every time Choice warranty is quick to get a plumber to me and fix the issue.

Very pleased with the response time. The tech was very professional and kept in contact with me every step of the way. I put in my ticket and within 24 hours they contacted me. I would recommend to all my friends and family.

I received a quick response and a fair settlement to replace my microwave, with extra funds approved for installation, which I'm not capable of. This made the difference. Great customer service. Prompt response. Reliable, knowledgeable service technician. I'm relieved for this warranty. Thank you.

I have 3 homes insured with Choice. Each home is on a 3 year contract. You would think that I might be a good customer. However, I have never had ONE claim that was not an issue. Currently - we are living without heat. We have probably had heat for 10-12 days out of the last 30. A contractor 'though' he fixed it - but he submitted a claim to Choice to have a pump replaced that he thought was creating the issue. The last time the heat went out was over a week ago - in FREEZING Weather... I have been waiting for 6 days - with multiple messages to Choice... and the Contractor has NOT shown up for TWO appts... and on day 6 - I am still waiting for someone to schedule the appt to get the heater fixed. Do NOT spend 1 dime with this company. There are good warranty companies out there... Choice is NOT one of them.

Got home from vacation to find a broken refrigerator. Called CHW. Received a call saying my appointment would be a week out, received another call and the repairman said he could be here in a half hour. He fixed my fridge same day!! I am a happy customer.

Updated on 03/28/2019: I have been trying to get my washer repaired for 2 weeks and still nothing! They sent a repair man and he didn’t repair it but told Choice Home Warranty what was needed and they ordered the parts to be sent to me. A week later he came back and stole the parts and didn’t repair it. Choice rescheduled with a different company and scheduled for a week later and then they never showed up.

After a small communication issue, the technician showed up, examined the issue while listening to my concerns. He was very thorough with his investigation and resolved the issue. He did a pretest, gave me a progress report throughout the investigation, identified the problem, fixed it, ran the dishwasher though the cycle, and spoke with me afterward. I appreciate his work as well as the manner in which he completed the task.

Not good SERVICE when ya have to wait several rainy days (I believe four days) for service on an inop Sump Pump!!! Once they finally got here, the service actually began, and it was then just fine! What more can I say? Repairman, Dan< was polite, fast, and efficient. With useful advice, also! JPH

I purchased a “Total Plan” coverage from Choice Home Warranty for my condo. On March 6, I made a claim for main water valves not working (not shutting off the water to my unit). It happens all the time in my building due to age and normal wear and tear use. I discovered it when I had another contractor working on a shower issue and he was not able to shut the water off due to failure of the valves. Also, valves started leaking after we tried to turn them on/off several times.

I've made two claims in the year and a half I've had this service (I use the term loosely, they have none). The call center is not in the US so communication was messed up to start, within 5 minutes my claim was denied. I sent an e-mail correcting the claim that had been misinterpreted, got an e-mail back saying they had no plumbers in my area. My first claim was for a ceiling fan and they had no electricians in my area. This is the WORST company, and the very second my contract is up, I'm out. They don't care about their customers, customer service or providing what they advertise. I live in Southern Oregon and I know for a fact that there are many trades people here. I have also written to the Better Business Bureau, Attorney General of Oregon who is conducting an investigation into their business practices.

When I called to get a quote the services was excellent. He told me exactly what I was getting, explained everything in less than 30 minutes and I was I was a customer!!! Excellent Customer service and Sales. Thank you.

I reported the problem on the website. Received an email shortly after I entered the request. The next morning the plumber called and came that afternoon and fixed the toilet. We are retired and my husband is disabled so this is a wonderful service for us.

After my first contractor assignment who didn't work weekends I received a really nice technician. I did not like the fact that he had to come give an assessment and send a request to repair and wait for approval. Which I was lucky because he was able to come back the same day Saturday. Giving a 3-4 hour window for service and then having to redo that again is a little ridiculous. All I needed was a new fan and that seamed a little excessive for a fan part.

Choice Home Warranty gave enough money to replace the microwave since it is more cost effective but the technician asking to be paid for installation fee separate from the service fee that we paid already. Is choice home warranty able to help with the installation fee? Thank you.

Great Service. Submitted my claim on the internet. Very easy. Fast service, my oven was fixed the next day. Highly recommend Choice. Home Warranty. Service tech. was knowledge and polite. Obviously knew what he was doing. I am certain to renew my policy next time it's due.

They were on pleasant and professional, our oven is now working. I am happy now. I can start back baking, the time they spent finding and fixing the problem, was less than one hour. We would recommend this service to family and friends. One thing I do not like is the 4 hour time frame, otherwise we was very satisfied.

March 2019 I had balancing problems with my $1000.00 washer. Choice chose not to repair it after I paid the technician when he completed his service call. They called the next day to advise they would offer me $350.00 to go out and purchase another. I was not told they would replace it by offering one third the value of my original washer when I purchased the warranty.

Jerry at extension ** was very courteous, cheerful and helpful when explaining the warranty options I had and the and terms of each warranty package, if the rest of my warranty experience is as good as Jerry I feel I have made a wise investment in the warranty system.

Had to file a claim for electric problem in one of the rooms. I had a wonderful experience from filing a claim to its resolution. It was very easy to file a claim on their website. Within an hour got the confirmation from the provider that he is on its way. Technician was knowledgeable and not any quack as most other home warranties usually contract with to save cost. All in all a great seamless experience.

When our 4-year old microwave quit heating, I thought it would have to be replaced costing us hundreds of dollars. When we reviewed our Choice policy, we saw that it was covered. Choice found an excellent local repairman, who was able to replace a part in the microwave. Now it works perfectly again, and it only cost us the deductible of $45. We are so pleased!

Good product at a great cost. I like the coverage that is provided with this warranty. When I researched it was the number one recommendation. I am happy to have coverage on my home again. I have had home warranty in the past and liked the coverage and services provided.

We were surprised when received the call from the technician yesterday, 3/15/2019, because the email and telephone call from Choice indicated that the service was scheduled for 3/22/2019. However, we were happy that the technician came a week earlier scheduled. He was unaware that I was told the service was scheduled for 3/22/19. The technician was very professional, professional and knowledgeable and we were very satisfied with the work he did.

Rod from Zaki Appliance Repair is great! He is always on time and very knowledgeable. He has diagnosed a fixed a couple of my appliances. I also like Zaki's customer service regarding scheduling. I look forward to using them again.

This was the first time I had a service need and I must say that the online process of placing my service request was easy, the timeliness of taking care of the problem (garbage disposal went out) and the professionalism of both Andrea, who scheduled my service and the service man, Rolando **, was exceptional. I had been with another home warranty company for 25 years who was falling short in every way and I am so happy that I switched to Choice Home Warranty. I highly recommend this company!

Yesterday, the technician Charles arrived on time and proceeded to determine why our dishwasher started making a loud grinding noise about a week ago; he said it needed a couple of new parts and that he'd contact us next week; this morning we walked into a water puddle on the floor in front of the dishwasher. We called him but he hasn't replied yet. We're concerned about water damage and where it might end up.

The first person that called me after I inquired about services was totally unprofessional and used high pressure sales tactics; however, the person that called me back was very professional and walked me through the plans that was available. The second person savaged the relationship because the first person really turned me off! The cost is considerably lower than my current plan. I have not had to use the services yet, so we'll see how the service is when it is needed.

I was not satisfied with the technician that will send out for my dishwasher. All he did was wrong water in the ditch water washer and said it was fine but what is still sitting in the bottom of it he didn't look at it. All he did was put it on so I'm still in the same shape I was in not being able to use my dishwasher.

We had a drain stoppage. Once we called in and placed a claim the process was fast. The plumber was on time and very good. Our problem was resolved in a short period of time. This was our first time using our warranty and gives us confidence in the company.

This guy Kris with ACS knows his stuff. Very helpful to the homeowner, on time and very thorough. Took time to go through and thoroughly check the operation of the AC system and made some recommendations. This is very helpful. To any home owner.

This is the 1st time I have used my Choice Home Wattanty & so far, I am more than satisfied with the experience. Not only have I been kept notified of every step in the process, but the company performing the work has been excellent in keeping me updated. I am very glad I chose Choice as the company for our home warranty service.

I'm continuously disappointed by Choice and its servicers. I don't think Choice is worth what I've paid. The customer service on Choice's end is bad but not as bad as the plumber they assigned to me. I wish I hadn't signed up with them. I'll never recommend them to anyone.

I bought this warranty last year and did call twice one for Heater problem and another water heater leakage. Both time they told me they didn't cover by home warranty. When I bought customer service clearly told, they try to fix each and every home equipment's and if they don't, replace with new one. But in practice they don't do anything, only lose each time inspection money which was $60. This is very bad warranty. Don't trust what he said. They try to force sale 5 year warranty. Be careful.

I purchased 4 years of this company because they were rated #1. Every time I have needed them, they came up with an excuse why they didn't have to pay and only gave me "token" payments instead of fixing or repairing the item. Even the repair man called them to tell them the problem should be covered and they told him no. Now, my water heater leaked and was supposed to be covered!! They told me "no" because it wasn't a "mechanical problem" with the water heater. Then they said that they would only send me $250 and that was for a $1000 replacement water heater, which I had to pay for. They were supposed to send the check in January!!!

We don't know how important is a washer until it breaks down. The washer broke on the 2 of the month and since then they had scheduled 2 different companies to come out. The first company was a no call no show on two different dates, I pleaded with Choice Home Warranty to send someone else due to the fact that not even they could get ahold of a representative. The second company was no different, the guy was rude and could not verify appointments. He did not show up on the day scheduled by Choice. I was so upset that I canceled my plan with them. The next day I have the contractor show up at my house with no appointment. Choice said they have no control over their contractor and are not responsible for their service. My advice to my friends and family is to consider other companies who are not Choice and to really look at all the hidden things that this warranties have in their contracts.

My dishwasher was not operating, I opened a claim to get it fix. A technician from the Universal Repair Appliances was here, however claims that electrical power was not properly equipped for the dishwasher to operate. Then an electrician was here to fix the problem. However, electrician found there was no issue with electrical power. A new claim was filed. Then, a Seven Stars Appliance Service Ins was here. It took five minutes to get my dishwasher to operate. It's fixed now and operating as normal. I am very happy.

The plumber was very nice and took care of the drain issue in the laundry room but said the pop up on the bathroom sink is not covered. My previous home warranty just installed the pop up 4 months ago but it isn’t working right. I will call to see if it is true he didn’t check with you.

I had an excellent experience with Choice Home Warranty. The sales person name Sam ** was "Outstanding". I have contacted family members and friends to call Mr. ** to obtain a home warranty. Thank you very much again, Mr.**; I appreciate your help.

Washer been out of service for 2 months and when I’m finally home to allow repairs to be made Choice makes me wait even longer to receive a part .A simple timer man. No compassion for the customer. Just a bunch of red tape!!! Seriously regret paying for 3 years of this coverage. No help at all. Just a bunch of B.S.

I needed my washing machine fix and they only gave me the run around for about three weeks. As of today it’s still not fix. When I called the last time they got rude on the phone because I didn’t want them to put me on “hold”, again. They were very nice when they were asking for my money. I called them many, many times just to treated rude. I paid for a service that I never received.

I was working with your rep Kelvin **. He was nice in the beginning until after I purchased the sale contract. He quoted me the amount and the deductible of $440.00 and $75.00 deductible. I said, "You told me my deductible was $60.00." He said, "Oh ok. I will honor the $60.00." I then asked him if he could email me the receipt and the invoice he said ok. I gave him my email address. I waited to get the email. It didn't come. I called him. He said, "I sent it." I said, "I didn't get it." He said, "I will send it again." I still didn't get it. I called him again. Twice he didn't answer the phone.

Toilet overflow - Service by CW by far was the best I've received in a long time. I'd encourage you to use him. He's an expert at what he does and his customer service skills are superb. He was problem focused and shared his credentials giving me greater comfort. I would strongly suggest you no longer use Modern Plumbing.

The repairman was awesome. He came fast, discovered the issue, made repairs and checked the unit several times to make sure it was working properly. He completed the paperwork and had me sign. I got a copy for my record.

Place my request online, receive a quick response, assigned an order number and later a service provider. An appointment was scheduled and I had to change it because of an emergency. Re-scheduled without any issues. Was contact prior to the appointment. Technicians were knowledgable and also educated me as to how to prevent the issue from occurring in the future.

I signed up for 3 years. Anthony was very thorough and explained the service contract with me. I feel I got a good price and will be serviced well. I look forward to having a good relationship with this company and receiving the service I am promised.

I was not happy that it took so long for approval to get the needed parts for repair of our heating unit. The approved technician was a good choice. Harrington did a good job when they got the needed parts for repair of our heating unit. You need a wider cash allowance for them to do jobs quicker.

My claim was treated fairly. I have a water leak. It was grey area where it could be mine or their responsibility. I filed a claim and I got 80% of the total cost. The customer service was extremely helpful and did not take a minute and I got my problem resolved. No complaint!!

They implement the small print in order NOT to pay for appliances they should replace. AND if they decide they may replace an appliance they give you the minimum amount for the cheapest appliance they can find to replace it. For example if you need to replace a $1200 dishwasher, they may give you $400 to replace it because you can find a cheaper brand even though you owned an expensive one. They also give you the run around in dealing with these types of issues.

The technician did not have to work on my dryer. He gave me good advice about the outside vent and keeping that area clean. He smelled badly, like his uniform had not been washed in a long time. I like my warranty coverage.

Have to say this, I called about my oven it was handled quickly. The next day a Tech from Lavoy appliances came he checked the oven. Although he did not have the part on his van. He called and found one. Not only did he go and pick it up. He returned within an hour to do the repair. I could not have asked for a better outcome. Fast efficient service you don’t get very often. Can’t be happier about my service. Thank You.

As a homeowner with 4 policies with CHW, I am very disappointed with the quality of repair people you sent to my house. I called CHW to complain about this and to have a new company come clean/correct this issue, and was informed that CHW could not send a new company. And that we would need to have the same repair person come correct his work. There is no way I will ever let these people in my house again! Instead, I spent 3 hours scrubbing and sanding this myself.

CHW was excellent in every way and I would recommend them to anyone. Also Affordable Appliance Repair Co. that did the service was equally outstanding. They were both quick, professional, knowledgeable and repair was complete and accurate. Service man was very pleasant and explained everything he did and cleaned up before leaving.

I’m very glad to be a part of CHW. I’ve been signed up with them for a few years now and this was my first time to use their services. I called them and answered a few questions and as soon as I got off the phone with them I was contacted by a company. The guy came out, checked the furnace and by mid afternoon our furnace was fixed and running.

Technician was prompt and courteous. Repair was done quickly and effectively. Completely satisfied with entire experience. Have been a policy holder for several years. This was my first claim. No hassle, no problems with claim. I have prompted several persons to look into this coverage. Thank you for your help.

CHW must have an annual free maintenance of air-conditioning system. It will save a lot of cost in repairs for CHW for the whole year. Sears warranty is too intelligent people. They provide every year free maintenance of AC System.

Appt 3/13. Bathroom faucet would not shut off. Martinez Plumbing doesn't work on mobile homes. This is the 4th time you were told this. You cause more chaos and still nothing is fixed. We chose another route. Next time get your act together.

EJ AC & Electric provided outstanding customer service. EJ was quick to point out the problem and recommend proper action plans for repair. The customer service representative at Choice were also very efficient. I would recommend Choice to other beautiful the way they handle my claim.