Choice Home Warranty Reviews

I had two different plumbing issues and my garbage disposal repaired. 2 out of three were fixed immediately! 1 is still ongoing. The serviceman was quick, professional, and kind. My upstairs sink still makes the same noise and I’m hoping it can be resolved.

Choice Home people were very friendly, eager to call and answer all the questions I had and were patient while I shopped around a bit. Thanks for your time and many calls. Not looking forward to any breakdowns, but nice knowing you are there if they come.

CHW was very professional on the phone and had a tech out the next day. CHW stepped in when I didn't hear back from tech after a few days. Then about 24 hrs later got call from tech to set up appt to work on garage door. Within 2 days tech came and installed my new motor for garage door. But he left me putting everything back in the garage. Never offered to help. CHW is worth the money. Glad I had them!

Garbage dispenser. Shawn was prompt, courteous and very efficient. He represented CHW well. The unit had completely ceased and he had a new one in his vehicle. He replaced the old one and tested the new one. Thank you Shawn.

I have used my warranty several times. AC, furnace, oven and now washer. Never disappointed. Prompt & professional service EVERY time. I live in a rural area so that can be a problem with service/deliveries. I highly recommend CHOICE over the "other" company!

I purchased a 3 year contract after a hard upsell for $1,260.00, there was a one month waiting period for my contract to begin which began July 27 2018. August 16, 2018 I submitted a claim that my A/C was not keeping its temperature setting, a technician arrived promptly. No complaints there. However, after paying the $60 service fee, I was told I would have to pay for a leak test; which I refused to pay since I already paid the fee (no satisfaction there).

We paid $425 in advance for the Total Plan contract. We had a local HVAC contractor come out to inspect our gas heating system before needing it for winter. Upon inspection, technician noticed three cracks in the heat exchanger. He turned off gas supply and suggested replacing heat exchanger. We called CHW and scheduled one of their technicians who was coming from S. Carolina. We were given a five-hour window for him to show up, and stayed home all day waiting for him. He was a no-show, and didn't call to cancel or reschedule. We called CHW who told us the service call had been listed as complete.

Garage Door Opener light. The light stays on yet Choice will not cover this type of repair... HUMMMMM. Some of your Customer Service employees need additional training. Now that you have my payment for 3 years I wonder what future claims YOU'LL DECIDE NOT TO COVER!!!

I have had my policy less than 3 months and made 4 service calls. 1st was microwave and they denied it because the claim was submitted to early after their grace period. 2nd plumbing problem went okay. 3rd refrigerator, denied because they said they don't repair leaks, but a technician came and replaced a water valve which is suppose to be covered according my "total" plan. I have appealed this denial and still waiting for the caseworker a Tanisha ** to get in contact with me.

Terrible. Just terrible. You make it difficult for everyone involved. One vendor was never given my info. No address, contact. No anything. Just the street name. I called him after the appt time slot and he came out after explaining that. The other claims it is so long on hold for the techs to give diagnoses that they get frustrated AND then after speaking with him YOU require more info. Your company and service need to be thought out. I don’t think you want to stand behind your tv commercial. False advertising and difficult. By our service and follow through is just terrible.

Very unhappy with the service. Tech called 10 mins before arriving and didn’t call to confirm appointment prior to visit. Very unsatisfied with the customer service at Choice Warranty. The whole experience has been awful. Tech left holes on the floor and washer and dryer still not fixed. Since they don’t carry Kenmore products they had to order. I’m going to guess it will be about 3 weeks before we receive a call again to come and try fixing... and he didn’t move the washer and dryer back to place.

Tim was great! He resolved the issue with an outlet quickly. He was very thorough and explained what was happening. Plumbers Electricians and Beyond LLC provided excellent customer service. Would definitely recommend them. They were on time for service and Muhammad followed up to make sure everything went ok with the service call.

We called and had the repair company out in 48 hours. Heating element went out and they repairs was fixed in 20 minutes. Awesome!!! Super friendly and great service Mike’s Appliance repairs. I have had the warranty for 2 months!!

First, it will end up taking a full 7 days to get our AC repaired, which is unacceptable in Florida. Some of this is due to Choice not being responsive to the vendor relative to covering costs. Additionally, in addition to the $65 service call fee for the insurance, it will end up costing us an additional $135 for costs that the insurance will not cover. (This was explained in a lengthy email from Choice with lots of legalese, the bottom line of which is that they will not pay.) So, we feel that the experience was extremely poor.

I feel as though this warranty company is worthless to me. I have been trying to get my air conditioner in Florida fixed for about 1 month. I've had to pay over $900.00 thus far. I want to know what you do cover? I'm sure this list is shorter than those claims you deny. I am very unhappy with Choice. I want some help in getting a partial reimbursement of my money. I was told by the technician that the unit is now working.

I am so happy I choose Choice for my home warranty! 99% satisfaction. The service professionals you choose have always been very pleasant and know their business. When my contract runs out, I will most likely be renewing. Thank you!

Choice Home Warranty sent a repairman within 1 day of my request. TimPossible Handyman Service, LLC came to our house to do the drywall repair. He is a professional. The work is superb and I highly recommend using Choice Home Warranty for any repair services.

I have been with CHW for a couple of years now and have been very pleased. Their choice of service providers has been outstanding! They are prompt, courteous, and knowledgeable. My latest problem was a clogged kitchen sink and Perfection Plumbing was #1!

I was very pleased with the technician's service (Tim of Roy Beasley's Appliance Repair), once I was finally assigned a contractor. However, I was slightly disappointed in the length of time it took to assign the contractor and the standard email sent when questioned. It seems unreasonable to recommend that a policyholder may want to find his/her own contractor and then request reimbursement -- which may or not be granted.

I submitted a claim for A/C repair. Sent A/C company to make repair and left. Repair failed, send company to repair 2nd time, it failed. Sent company 3rd time, A/C company said A/C unit bad and needs to be replaced. Choice Warranty then denied my claim on grounds A/C compressor was beyond its life expectancy, that the coils were dirty (when I cleaned them 2 months ago), and oil on lines (from A/C company working on unit). I appealed their decision and they only stated the same thing they said before without really discussing what's happened.

We were so impressed with the professionalism and great service we received from Jeremy, Jessica and Just Cooling that we went to Google Reviews to give their company a 5-Star Review. This isn't the first time we have filed a claim with Choice, but the most recent. Each claim is handled so well. Thank you. Thanks! We are extremely pleased.

I asked to be taken off the calling list after reading the poor reviews with the BBB and decided I no longer was interested 'cause there was so many complaints of work not getting done and Choice Home is full of lies and I know for sure they are. I busted them. They said they was in great standing order with the BBB. NO THEY ARE NOT. They call my phone 15 times a day and will not stop. I am now reporting them for harassment. I told them to stop and they won't and then the one laughed at me when I told him to stop calling me and what was I going to do about it. VERY RUDE AND TO ME IT'S A SCAMMING COMPANY!!!

Plumbing stop - Happy to see technician assigned within 30 min and next day issue was resolved, could not be more happy. I will recommend this service to any homeowner who want to get protected by surprise in small home repairs. Good Value for money, highly recommended.

I was somewhat surprised that it took 4 days to get anyone to assess the problem at my new home to be quite honest. Next, fixing it is taking longer than that! So the total wait time here will be about 2 weeks, however, I guess I shouldn't complain. Asking for the home inspection didn't go very well since the Choice employee couldn't click on a link. A lot of my friends clicked that link when the house was inspected and I was seeking feedback and not one of them had problems going to the home inspection webpage. So another couple of days resubmitting that. If the problem does get fixed, I'll let you know.

Easy way to sign up. Fast responsive customer service representative. Plans were easy to understand. Hopefully, I am looking forward to a long-term relationship. A co-worker has had a very positive experience. Thought why not give 'em a try. Called up and done.

Scott from Advance Plumbing was very friendly and accommodating. He fixed the problem very efficiently. He also cleaned up any mess that was made and left me with a working hot water heater. I would highly recommend Advance Plumbing for your plumbing needs.

I am extremely disappointed with CHW. After dealing with a very pushy salesperson I purchased a one year contract and switch from AHS only for the cost of the plan. On Friday October 5th I discovered water seeping from my tank. I called in my claim at 9 am only to receive a text at 5:36 pm stating that a tech will arrive at my home on Friday, October 12th from 3 pm to 8 pm. This was totally unacceptable, my roommate is a heart and cancer patient and I am under doctor's care for cellulitis a skin disease that requires a higher level of hygiene. To wait over a week was not happening. I called Customer service to express my concerns. She stated twice that I had the option of choosing a technician of my choice and receive reimbursement or I could call the vendor that pick up my claim and see if I could get an earlier appt.

A claim was submitted online to get the air conditioner checked because the fan was not running. The claim was issued very quickly and a technician was identified with a date and time of the appointment within a couple of days.

The dryer wasn't working correctly and the young from Universal repair did a nice job and he told me something new on the dryer. I didn't knoow how to use the auto cycle and he told me how to use. I have the dryer at least 10 years and Just found how to use the auto cycle.

I purchased 2 plans, one for my home and one for my son's home, earlier this year. To date we have tried to have 4 items fixed. Two involved HVAC systems and two involved plumbing problems. We have had nothing fixed by Choice Warranty. In each instance we have had to pay for everything out of our own pockets, in addition to paying the Choice $60.00 service fees. On my HVAC system, their technician even argued with Choice that the $1500.00 problem should be covered. Choice refused to pay. I had to call my old technician to come out and he fixed it, at my expense. The second HVAC tech could not really find a problem on my son's home (the Train unit was almost new) but he added freon, just in case.

Appointment was made, technician came out, and made the diagnosis. Ordered parts, installed parts, and a week later the refrigerator ended up doing the same thing. One week later appointment made, and a week later he is back, and now parts has to be ordered again. Now I'm waiting until next week to get the job done. If there is another call out for this problem I will not pay the call out fee.

As my home and appliances are aging I was worried about replacing them all in the near future until a coworker told me about Choice Home Warranty. She told me they were one of the best and that she was please with them. So I called and had a very good experience and sign up for a year to give it a try. The coverage they offer was great and the price is very reasonable.

I was overall pleased with the service. My window of service was 3-8. The contractor called at 4pm saying that he was on the way. He arrived shortly and was done by 5pm. He replaced the door switch. I was pleased and the process was painless. I was also pleased at how quickly the contractor was able to service my washer. I am glad I purchased the warranty. I am pleased and would recommend Choices Warranty to anyone. Thank you.

None of the experiences have been good with your company. The first one with the oven went well. The second one with the plumbing issue with the toilet went terrible. It took 22 days. The third one with the furnace. It’s still ongoing. We are still waiting to get our furnace fixed. We think summer be out here Monday. The technicians have been fine that you’ve sent. It’s your company and dealing with your people in resolution or customer support or wherever you call. It’s on hold forever. They never seem to get anything done right.

It is very bad customer services. I have waiting for 4 days to looking services (hearting system). After 4 day, I have use my own people for the services. They are not take any invoice for my services. Need: customer services and more contract for Reno, Nevada. and also need to another way too if customer hired they are own services company and give refund.

So here is the deal, when I decided to place an order I don't need to be hounded to extend or buy it for more than I want. I am extremely annoyed and had that part of the conversation not taken after I gave my credit card information I would have said goodbye and hung up, you would have lost my business. Let's hope if I need your services within the next year, that part turns out better. I have multiple properties with coverage and never experienced a pain in the ass operator like the ones on your staff. This isn't the first time either.

I have had 2 experiences with your company, both of them were not the best. It took 3 days for someone to show up and the person who did was not even a plumber. I must say I am not happy so far with Choice Home Warranty and will probably not renew my subscription.

The repairman called prior to his arrival to let me know when he would arrive - he was here faster than what he said. He checked out everything and got the unit running. He said it was some loose wires. He also left a temperature gauge here. I called his phone & left a message about his forgotten tool.

If all it takes on ALL claims is to say that the covered appliance was not properly maintained, i.e., dirty coils on a refrigerator, then what's to stop this excuse on everything they supposedly warrant. Very dissatisfied with company and with service.

I felt the salesman was using high pressure to make the sale. I wanted a plan so agreed to enlist. He also offered a lesser price when I was not immediately signing up. I felt the best price should be offered at the beginning.

Electric Dryer Appliance - The appliance repair company arrived within the time stated. The technician was professional and was able to resolve my problem within 1 hour. He answered any questions I had and commented on the clean condition of the appliance that is now 19 years old. He said it looked brand new.

This is my second year with Choice Home Warranty. I just renewed this morning but I almost did not as I am so exasperated with the non-stop calling from customer service to ask me to renew. My warranty was to expire in November, getting a reminder email, phone call or text is fine but since the beginning of September, it has been nonstop and I feel it is borderline harassment. Yesterday I was checking online the cost to renew and I received 5 phone calls every hour the moment I was on the website.

I had several problems with my A/C and had it checked several times. Last time in July 2018 I submitted a claim and it was denied. I talked with the a/c company that was sent to my residence by CHW. I asked them what was wrong with the system and what did their report state. They sent me a copy of it and I compared it to the report that CHW sent me when they denied the claim. Turns out CHW stated that the A/C coil was rusted and that was what caused the problem with the A/C.

Washer - Technician knew exactly what he needed to do the correct the problem. He also showed me how to keep the problem from occurring again. I also like that he was prompt to his scheduled appointment. I am very pleased with the service I receive from Choice Home Warranty.

Called them to schedule someone to come out and look at my broken HVAC unit. They scheduled someone to come look at it and nobody shows. No phone calls, no email responses. After hours of trying to contact these people I finally figure out that the company they even scheduled only has a Facebook page and nonworking phone number. Day two of calling this home warranty company and they tell me they've scheduled someone to be here at 11 to 2. They tell me this at 10:30. This company is a joke. They never respond to calls or emails and have the nerve to send me an email saying that I'm a valued customer. Seriously? No one has showed up to even look at the HVAC and nobody at this company will give me a straight answer when I can actually get them on the phone.

We are waiting for a part to be delivered. Technician said he will come back on Thursday. Otherwise all went well. Although tech came two hours after scheduled time, it was okay as my wife was home. Thanks so much. Good Day.

Refrigerator repair - Technician was punctual and proficient. He was friendly and informative. A part was needed and ordered. Explained in detail the process of repair and replacement. I would like to use this technician for future repairs if needed?

My AC upstairs was not keeping up when the temperature reached 90 or above. It wasn't nearly that warm when the tech came to look at it, but he understood the problem, was able to effectively troubleshoot and be on his way. In the past I have been very unhappy with home warranty companies. This was a pleasant change from past experiences.

Called to renew for one year. Once salesman understood only for a year he rushed off while I was trying to give update information on billing and address change to mail contract. Not interested in taking new information. Really had to stop him from hanging up before updating billing and address information.

Choice Home Warranty reached out and increased offer on microwave. The amount would be sufficient to fix the microwave.

Purchased a home warranty from this company. Was told, "Oh yes we cover that. Don't worry." Never sent a policy contract to us for us to read. Then when it comes down to it, yea, guess what? They don't cover it. So, after being told one thing and then finding out they don't cover what we needed done which was a plumbing job we cancelled. They immediately stopped drafting our bank account once my husband cancelled. Since then he has received numerous emails trying to get our business back. Then after 7 months they decided to bill us again for a lump sum for the past 7 months. So, once they have your account information, they have it. They said we never cancelled. Contacted our bank when we realized what they had done.

Great service on dishwasher repair. Since enrolling in Choice Home warranty 2 yrs ago, I have had nothing but positive Care. No worries concerning my covered appliances and anything else. Thanks, for the Family touch. And being so quickly to responded to my needs.

Discovered leak on Sunday. Shortly after I filed a notice on line, I was given an appointment for Monday afternoon. Repairman called before coming and replaced the garbage disposal. He also put me in touch with a company to come out and check for any possible water damage in the floor of the cabinet or the wall behind. We were very pleased with everything! Thank you!

Martinez Plumbing was on site less than 25 minutes also after fixing the front and back outside faucets which was not in the order. This guy was a real professional who knew exactly what each problem was and immediately fix them.

AM PM Services was prompt, professional and perfect. 1st, they called shortly after requesting service. 2nd, they had a window to service us a day early. 3rd, the technician satisfied every concern we had and even returned after completion to answer additional questions I had. 4th, this is why I have been a customer CHW for over 5 years and have extended my coverage for another 5 years. CHW is a 5 star warranty company!

Been without water since last Monday. Today is 10/9/2018, spend $80.00 in water, missed three days from work because the technicians had not come yet they schedule 3 times to come out. Has not showed up yet after they said they were missed three days from work. Waiting on them. Unacceptable, poor allowing, wouldn't recommend them to anyone.

I started claim on 9/20 and my dishwasher and garbage disposal are still not repaired. The vendor never answers my phone call or calls me back. I cannot wash dishes because my sink is leaking and my control board is out on my dishwasher. I send inquiries to the home warranty to check the status and I always get a bogus/generic message saying the vendor will get with me ASAP and never does. I am super angry and wish that I had gone with a different home warranty company as I do not have peace of mind. I would like some resolution or a phone call soon to discuss. Even the customer service department lacks empathy, hence the reason I am not even calling back.

Finally company understands consumer frustration. Thanks Choice warranty for understanding.

I signed up as a new member today and the experience was wonderful. Brad ** was so helpful and was very knowledgeable of his product. I will definitely be referring as many people as I can. Your company came highly recommended.

Excellent service. The worker had the part in his truck. I called him before he arrived to let him know I was not home, and again when I arrived home. He was here in less than an hour. Greatly recommended.

After paying for 2 years service on a new home, I had a problem with my AC unit. They refused to cover it as according to their agent, it "had not been serviced as it should have been." Their reason was because they found dust. The unit was serviced 10 months prior and they still refused to cover issue. Total waste of money. I could have saved the premium to just invest in my AC issue and come out way ahead. Do not recommend this company as it's just a scam to get money. They will always find a "way" that your home issue is not covered by their supposed "full coverage" warranty.

Did not receive any info on my renewal. I will rate you once I get something to rate on. Discussed with one of your representatives but did not receive any email regarding our discussion. Please follow up and send me the info so I can see what transpired.

I have been with CHW for approx. 8 months. First time using CHW was 1 week ago. They immediately have someone come out to check and repair my system the next day. The company they chose was dependable and accurate. I was told by a family member about CHW and I'm very thankful. I've never had coverage for home appliances before. Now I know what I have been missing. My wife and I feel very comfortable and secure know that CHW has us covered. The customer service is great. The customer service rep. made me feel very comfortable discussing my problem and listened to me, thus providing me with what I needed to be done. I really like and appreciate CHW... I would recommend them anytime. Also they have such an affordable plan. Can't beat the price.

Fast efficient service. Service man was one of the best I ever had for appliance repair. Both washer and dryer went defective the same day and I was able to get dryer repaired the next day. Great job and I recommend.

Updated on 1/05/2021: I have been pleased with the service calls every time I called in and the service has been quick within twenty four hours. And I am hoping that I can always be a customer to them. I have been with you for a year now.

I have a wall socket which the top one worked and the bottom one didn't. Your employees messed around with the breaker box, which isn't labeled. They replaced the wall socket, which doesn't work at all now. Also, there are several other electrical outlets that don't work now. That includes the ceiling fan in the den, the outlets in the west wall of the den, the ceiling fan in the guest room, and the outlets in the east wall of the guest room. Now you are trying to blame a faulty wire! I don't believe that this would have happened if your employees knew what they were doing. I called a local electrical repair service, and the owner said that it would cost me anywhere from $300 to $900 to repair a faulty wire! I do not believe that this is fair! I have turned this over to my attorney to see if I have any recourse.

Just signed-up with CHOICE. So far the experience has been very positive. Salesperson was helpful and very good at his job. If the service is as strong, we will have made a right decision. The fact that they are willing to start the contract 2 months down the road made the difference.

On Oct. 5, 2018 I had service on my air condition. When they checked the unit I was told it had a leak in the condenser, they couldn't fix it because you would not pay for it. In your booklet it states if we can't fix it we will replace it. So what is the problem? Will they fix it or not. I have been with you for a while now. Is this the way you treat your customers?.

My only complaint is that it took too long to make A/C repair, four days. The Technician did not arrive in schedule time. One was four and a half hours late, was after dark when he came, but he came and I appreciate that. He just had a heavy workload. Repair was made, working fine.

I had to take the time to comment on my first experience with your company. I was selling my parents home in southern Virginia. The buyer requested that I pay for the insurance as part of the contract. Your staff was very nice and open. He made the process very easy to follow. He should know that it was appreciated.

Dishwasher - It took 4 days for the repairman to arrive. He was very pleasant, had a depth of appliance knowledge and proceeded to locate the problem. He informed us that we could contact him directly if we experienced any further issues. Very pleased with this experience - other than actually experiencing the difficulty.

Choice Home Warranty is a SCAM... Our air conditioner went out and the reason Choice Home Warranty gave for not covering the part was that it should not of gone out so soon because the part's life expectancy should have been longer. "DUH". When our refrigerator went out after 13 years, they said that the compressor must have gone out because it had a Freon leak that blew onto the compressor... The technician they sent would not leave a receipt or a written diagnoses and what he told us was completely different from what he reported to Choice.

I own and managing several properties. Because of my past bad experiences with other companies, I switched to Choice Home Warranty and just thought to give them a try. I contracted with Choice since a year ago. Most service calls and claims made during the term with Choice, I ended up hired outside contractors to complete the repair, and most of those repairs are minor and covered in what Choice advertised. Some report from outside contractors does not match with what Choice's contractor's report on Choice's web-site.

Placed a work order at 8 pm and Vegas pro was scheduled at 11 am next day! Danny from Vegas pro was really amazing! Customer service from Choice was so helpful! Everything was fixed in one day with no hassle or denial! Vegas pro was very prompt on arrival! This was my first claim with Choice Home Warranty and I'm very pleased!

Refrigerator - I placed an order on September 26. The technician from Superior Appliance came to my residence. He was no longer employed with Superior Appliance, took the 45 service fee and never returned. Your company needs to do a better job of screening your contractors. This is a poor reflection of your services. This was my first time using your my warranty. I hope this experience is an anomaly. At this time I waiting on the next contractor with whom I made initial contact with on October 1. This contractor is on the “way” to my house on October 5. Oh and by the way, I had to throw away all my food. That was not a pleasant experience.

It was a great experience. You guys are wonderful I will most like recommend someone to you guys. Thank you. The feedback was very fast. Thank you. Very much appreciated. I am so happy that I am getting a new one.

Great experience with company. Technicians called prior to arrival. They arrived during scheduled timeframe. They identified the issue right away. My electrical outlets were fixed in less than 10 minutes! In and out, no complaints at all. Keep up the great work.

So I replied to an offer online from an email I received from Choice. Within seconds of submitting an inquiry I got a call from New York by a Choice sales agent that said he could handle my transaction and get me a better deal. I decided to switch to Choice after researching that you are #1. He kept trying to up sale me to a 5 yr than a 3 yr plan with a lump sum payment and I told him finally that I wanted one yr deal with monthly payments; I had to threaten to abandon the transaction to get him to stop. This morning I see my account was debited for 440.00 that I did not authorize. I called and spoke to a resolution manager who said she would fix it but nothing yet after 3 hours. 10-05-2018. Would like a return call from sales agents supervisor.

Would not cover my claim of A/C Unit burn out due to normal wear and tear. Unit went out on 9/3/2018. I had to pay out of pocket to get it fixed on 9/18/2018. They made me wait for an answer, then they told me I did not have permission to fix it. So we are not paying for it to be fixed.

We recently purchased an older home and knew we wanted some home warranty protection if needed for things that arise. Not long into living there we had issues with our central heating and air conditioning unit two consecutive times and it was an absolute battle with them on claims. First one they covered due to the capacitor going bad in the unit. The second issue we had "only after 4 months being there" was with our coils in the unit. The unit in our garage was leaking due to a pinhole being in the coil.

I called regarding a leaking toilet. Took 2 days to respond. The guy was 4 hours late. I don’t think he was even a Plummer. Did not bring any tools in nor had parts. Simple parts all plummets would carry. Said he had to come back. Canceled that appointment. Had to reschedule. Still no repair has been done!! If there was a zero star I would have given zero!

I had a service call for my thermostat on Oct 4th, 2018. The technician was very knowledgeable and fixed the problem without any other costs other the service fee. He made some suggestions regarding my air conditioning system which I appreciated. Overall a good experience.

I called for an AC repair on Thursday and no one came to fix it until Wednesday... This is almost one week of no ac when it is over 90 degrees outside. That is not satisfactory. I am in Florida and it is still hot. Their choice of repair companies leaves something to be desired.

Pleasant experience and informative, I requested the man that contacted to call me back the next day which he did and at the time he said he would, very professional!! I will probably recommend the Choice Home Warranty group to my friends.

I purchased Choice Home Warranty based on reviews in 2017. The sales representative offered me a 5 yr plan at discount price and also with a lower service fee. As I was hesitant, he even made it 6 yr coverage for the same amount. I was not interested in getting into such a long contract as you never know how the service would be and also I have a job where I typically move every 3-4 yrs. However, I went for that long duration plan only after the sales guy gave me in writing over an email that the policy can be canceled and prorated refund would be given at the time of cancellation. At that time he did not mentioned any other terms and conditions for cancellation.

Under their terms, they state that the maximum liability is $1500.

This is useless fake company. Never covers anything. Will pay $100 dollars for a dishwasher. Wonder where they get one from? If I always have to pay for everything that reals then why the heck do I have to pay you a premium?

We had leaking under the sink. The repairman found the problem quickly, it was the disposal and then he resolved the issue. The repairman was prompt and professional while doing repairs. I appreciated that he left the area clean after his work.

Shortly after getting a quote online, I received a call from a customer rep who signed me up for a much better deal (multi-year, lower monthly cost). It was an offer I could not refuse because I had already decided to buy a warranty. I am very pleased with the deal. CHOICE is rated #1 by Consumer Reports, so I feel lucky to get a warranty from them. Prompt, friendly service.

The Technician Rex; knew what the problem was and had it fixed in several minutes; as to why my refrigerator was not cooling. He arrived between the timeline assigned to me and he stayed for ten minutes to assure that the refrigerator was cooling properly. Gave instructions on what to do if it happens again and gave a 30-day warranty.

Plumbing - I had multiple things go wrong in a course of 3 days and had everything fixed within less than a week and all in the same day all for the low cost of my deductible. Everything else was covered by CHW!

The representative I talked to explained what the coverage and gave me senior discount. He was so helpful and he emailed right away the policy. He answered my questions nicely and he is respectful. He said that they do give referral to their customer.

Please Run From this Company! Called in a claim and the tech came out and noted that the refrigerator had a previous repair, but the compressor needed to be replaced. They denied the claim. I appealed and got a case manager name Samantha **. She told me after consideration they are denying the claim due to faulty repairs. I told her I spoke with technician and he didn’t say repairs caused damage. She said she was calling him. She called and he told her that is not what he said. She then told me well they are still denying the claim. I asked why and she stated “your refrigerator is too new, so it must be a manufacture defect."

The repair company you referred to me (Acquadic Dreams) was very prompt and proficient in scheduling the appointment, detecting the problem ahead and being prepared for their visit. The repair person was also very prompt and appears to have done an excellent job replacing the pool pump.

I felt the salesperson was pushy and wouldn't take no for an answer. I committed to a 1 year package, was happy he was willing to price match a competitor's quote, so I gave him my credit card information. He then tried to upsell me and I did not appreciate his attitude and insistence when I wanted to stick to what I had agreed to. I am satisfied with the policy coverage and price.

My air conditioning died. It took three days for Choice to have a company come out. The company said it may be the breakers, which they changed and the unit worked for 5 minutes, then went off again. However, the breakers in the air conditioning unit are not covered so I had to pay an additional $65.00 to the company that come out. I called the HVAC company 5 minutes after they left and let them know whatever they did it did not work. They said it must be the condenser and would get approval from Choice to fix. Two weeks later, nothing. I called Choice and they never heard from the company and cannot get me the $65 back. I would have to go the HVAC company. Now another company is coming out to try to resolve. Very shady!

The techs were amazing. Got us back in action. Air in Vegas is so important. 5 star, is a great company in Las Vegas. Thanks for the attention they gave to every detail. Cleaned the area they worked in. Couldn't ask for more.

Waited several days before being told that range cost more to fix than the cost for a new range. Then was offer only $350.00 toward the purchase of a new range. I went shopping for a comparable new range, found the exact range (only new) at Lowe's on sale for $599.00. Very unhappy!

I had a very good experience with the technician who came to fix my A/C. He checked the unit & told me the Motor needed to be replaced & got approval from CHW & replaced it yesterday (10/03/18). The company is Cortinas & Sons. That was very helpful since it was an extremely hot day. Thanks.

Central Air Conditioning was not working in our vacation home - This experience was much better than a previous experience in March 2018 when CHW did not cover repairs to a built-in microwave. This time a claim was called in on Sunday evening and the vendor made a temporary repair on Tuesday when we arrived at our home in Henderson, Nevada. The problem was corrected (replacement of a power board) the next day. The technician was able to diagnose the problem immediately. He was extremely competent and professional. As bad as our first experience with CHW was, this time the problem was handled in an efficient and timely manner. The ratings below reflect the experience with this claim not the problem with the microwave. To be honest, I was in the process of shopping for a new home warranty company before this problem arose.

The technicians arrived promptly as he stated he would. All matters regarding the fee were taken care of before the work was done. Technician completed the job and did it in a timely manner. The company TEMPEST TECH APPLIANCE REPAIR worked with me and I highly recommend the company. However, my problem is with Choice Home Warranty. When I called for make my claim, it was explained to me that the repair company would back to me within 24 hours. This never happened. I just happened to check my email and noticed that I had a scheduled appointment. On Tuesday the day of the appointment I received another email for another appointment on Monday October 8th. I was confused. I immediately called the company and they worked something out with me to visit my home the same day. Choice Warranty need to have better communication skills and instructions for customers.

The representative on the phone not only covered my questions & concerns, but went out of the way to offer me a great deal for being a new homeowner. Less payment for policy, less payment per call, more coverage overall... cannot beat CHOICE for being satisfied.

Please provide accurately on the "Claim Status" from your website or provide the descriptive explanation for what is really going on with the status of my claim otherwise it cause real frustration to your customers. My Claim ** was waiting for part approval from your department 10/3/2018, I waited whole day to check the status if it was approved, when I log in to check the claim status was "Closed", no communication about the part was ordered and I tried to call the vendor, the vendor voicemail is full and he does not answer the phone/ text back. I called your customer service department, the representative informed me that the part is ordered and it is waiting to get the part, so eventually, the vendor will come to fix it again.

Was prompt in repair. Very nice men. Very professional and were quick to fix the problem. Service was great on both ends. With Choice and with Oasis Air. I have recommended this company to a friend and she has been pleased too. It’s a great thing to have especially on a fixed income.

They would not cover my AC repair. They go out of their way to sell and also find a way based on the contract not to cover you. I am now stuck with a $2000 repair out of pocket because they made their own determination and not based on the actual technicians. Horrible experience. The technician also stated he is not going to work with them ever again because they keep doing this to a lot of his customers. Read other reviews from other sites, they are bad. Please don't let them do to you what they did to me.

Our dishwasher had a bad clog and we could not find it. I made the claim and within an hour had a company emailing saying they would be here the next day. In 24 hours we had someone here and fixed it for us. Amazing service. Very kind.

Tony our representative was very helpful. He went above to get us the best deal for our budget. Was very knowledgeable and would recommended him to anyone if they were looking for this service. He explained the two plans so we could weigh them and make the best choice for us.

I had a ton of questions and the rep. answer them all. Time will tell about service, but I have a good start. Cost was very good and I am a senior and it was a lot up front but over time it will save me a lot.

Choice Home Warranty has provided excellent service for my recent air conditioner issue. Within 4 hours, I reported a claim, was called with a service company, and then that evening received a call from the repairman to make an appt. The very next day the guy called with a 30 min. notice, came on time and fixed my air conditioner within an hour. Very professional, reliable, and even wore covers on his shoes every time he entered the house. I'm impressed and very pleased! Thank you Choice Home Warranty!

I would and have recommended Choice Warranty to my friends and relatives. We called on a Friday to have our dishwasher repaired, customer service was very helpful and set up an appointment for the following Monday morning. Customer Service called ahead to let us know the tech was on his way. The Tech himself was a very professional man, very polite. Job well done. Very satisfied.

From the initial claim call to the repair of my appliance, my experience has been nothing more than perfect. The technician that was assigned to my claim was extremely knowledgeable, checked everything, found the problem and repaired my appliance. I really liked his attitude and customer service. I highly recommend Choice Home Warranty as they are super fast sending the technician and fixing the issue.

Rust is normal wear and tear. I am so very disappointed. It took a lot for me to buy this warranty as my finances are very tight. It was insurance. It cost me $200 for the tech to do what he did because you don't cover his service, either, besides the fact that you will not cover the actual repair or replacement. I have friends that I referred to Choice. I will tell them to get off your plan as soon as possible. I cannot tell you how upset I am. I am shaking inside.

You're our the worst company I ever had to deal with, when you sold me the policy it sounded great until you need to use it. I have a unit that is old but well maintained and you people all you did was try to worm your out of fixing using any excuse in the book not to do what I wanted. I was a good customer for years but not anymore and my two children that are policyholders will not renew also. Also you are making wait a month to get payout of 700.00. That’s not right.

Great experience with Blake’s H & A. Arrived early in repair window, repair was quick. Nice and knowledgeable. After contacting Choice Home on Friday night, received confirmation email with date and time of repair that evening. Happy with speed and quality of service.

Customer service was excellent, very informative and courteous. The service repair company, Johnson VAC, Budd that was send to may home was very polite, effective, knowledgeable and respectful of my home. I would definitely use the service again and recommend to others.

This property is in Virginia and you assign a company in North Carolina. They only come to our area once a week and they wanted to come between 3 and 8pm. The property is rented to a family with small children so that late time was terrible. The problem with this is if they need to order a part that usually takes a week and if it comes in after the next trip to this area it could be a 3 week repair job. Totally unacceptable. I called Choice to please reassign it and after 24 hours they could not find someone to pick up the job. I asked if I could find someone and they said yes but the technician must call them from the job and get it approved before they did the work. The guy said he was on the phone 45 minutes waiting and finally had to leave to go to another appointment.

I had issues with all of my outlets. They were very professional, timely and fixed my problem. I will continue to use this service and would recommend to others for sure. The piece of mind is worth every penny. Thanks for the great see.

Every time I have called about, since I bought warranty, is NOT COVERED. They don’t follow up. You have to be calling them to ask status. Refrigerator is something of severe importance, therefore they should give priority, but they seem to not care...

Ice Maker not working. Choice Warranty gave great service. You're the best outstanding service. Quick and efficient in all ways. Highly recommend to everyone on fantastic job. With Choice you are worry free. The service tech Chris came right on time, very friendly and took his time. Made sure everything was right and working great. All we can say is outstanding job. Thank you.

This was our first claim on our Choice Home Warranty, so we didn’t really know what to expect. I placed the claim online and was contacted shortly after via email and phone call. CHW contacted the service contractor and later that day we got a phone call from the contractor to confirm the appointment. The contractor came the very next day, my wife was home and met with the service tech and was very happy with the service and explanation he gave. The contractor submitted the repair request to CHW, which was approved in less than a day. The contractor was going to order the parts needed and we are just waiting to hear back and get the repair completed. While we hope we don’t have to use the Choice Home Warranty again for a while, we are so happy that the claim process went so smoothly, and won’t be worried when we need to call Choice again - Thank You.

I have had two claims with Choice. I had a water pressure control valve fail and it took over 6 days and 10+ email to get it resolved. I had to hire a plumber because Choice could not provide an "in-network" tech. My second claim was for a ceiling fan that failed. I took almost a month to get that resolved. All they would offer is $70.00 (contractor grade fan). I have to purchase the fan and they will send me a check within 30 days. What a joke. Read your contract as to what is excluded, you will be surprised how little coverage you have.

That Max Service Air Conditioning was scheduled for the next day, Mon. between 3 to 8pm. They actually called Mon. to say they could arrive about 1:30. They arrived at that time and were able to take care of the issue. Very courteous and knowledgeable technicians. Needless to say I am a very "Happy Camper".

I have been a loyal customer for 4 years, up until today. I was denied a plumbing claim and was given various bogus reasons. I have spent the last week on calls and emails, it has been a nightmare. I just went ahead and canceled my policy. CHW is not friendly to disabled veterans.

Called at 9:40AM on Monday 10-01-2018. The repairman from Tech Pro Cooling and Heating was here within minutes of the 3:00PM start of the promised time gap. I had a functioning air conditioner by 3:45PM. I could not have more delighted with the response time and the successful repair. The tech had a replacement for the diagnosed defective part in his truck and replaced it immediately. 5 STARS.

I've been gone a while and return home trying to get my house back in order. And I thank you for helping me get things fixed. You have been very easy to talk to and get things accomplished. I want you to know you're greatly appreciated.

Although my disposal did get fixed, I still have some concern and this is the 2nd time in a year that it has frozen. I tried with all my might to turn the disposal without calling for help, but it just would not turn. The repairman was able to break it loose, however it was 3 days before anyone came. My concern is that this will continue to happen and I think it needs replacement.

I am displeased with your offers, regarding the Kenmore Elite gas range we have. The service tech you sent was great! He fixed the problem in a short time. However he said that this will "probably" happen again and recommended the (4) burners and related parts be replaced. Shortly thereafter I received a call from "Aonisa," your service agent. Again, great job on that lady's part.

Ted **, Triitan Services, came out to service my furnace which was not in working condition. He was very professional and efficient and got right to work and got my furnace working properly. I could not be more satisfied with the service provided by Tritan Services.

I am very satisfied with Choice Home Warranty for the following reasons. 1) They have a group of screened repair experts that do a great job, no more searching. 2) Response time is good. Called on weekend and they were there on Monday. 3) No hassles. I recommend using Choice Home Warranty

Didn't realise that water leak from tank was not covered. Every time something comes up now I am in fear it will not be covered. Got a call from a serviceman a whole week after calling the claim in. If it were covered I could not have went a week without hot water.

Called on Saturday evening to report refrigerator problem. Received appointment with local refrigeration repair service for Monday morning. Technician was early which greatly helped us. He diagnosed the problem and ordered the necessary parts and fixed the problem. I appreciate the good service.

Complete scam!!! This company will take your money, give you the runaround for days and then not provide coverage when a claim occurs!! Unbelievable the amount of people I’m finding that have had same experience as is!! Stay far far away!!! Fraudulent company beyond belief!! Not even a one star company! Unfortunately have to choose a rating star to post the review!!

Garbage disposal runs but will not churn the product (potato peels). There is not much you can say about an appliance that does not work. I was just pleased at how fast they evaluated, and then completed the work order.

I recently bought a home and was concerned about not having a warranty at closing. I compared companies after office hours and still heard back from Frank right away. He listened to my concerns, answered all my questions and was very helpful.

I was originally skeptical of any home warranty. Having researched I chose Choice Home Warranty. Within a week I was calling on a problem with a recently purchased home. The only thing I did was provide a copy of my home inspection report showing the problem did not previously exist. Within 24 hours the problem was resolved much to my satisfaction. Very pleased with Choice and their service provider.

It is taking over a month to get my dryer repaired. They are sending repair people who have to troubleshoot for 2 weeks, going into the third week, and then pass it onto a duct company that does heating & ac work and won't touch the dryer ducts. Then to top it off, they wanted me to pay a service fee to each service tech for the same job. My dryer is still not fixed.

Our freezer failed over the weekend and we called for a repairman to diagnose the problem. He was able to locate a pinhole in the cooling system and made a report to Choice Home Warranty. It was determined that repair was not a good choice, so a check was offered for a new unit. The new unit will be a nice piece of equipment. Thank you Choice Home Warranty.

Damont was factual and answered all my questions. I had American Home Shield for about 10 years. It's time for a change. Your pricing and coverage is just what we needed. Please thank Damon for an informative discussion of your product.

So, I signed up with Choice Home Warranty in 2016 for a policy of 6 years. The sales person I talked to at that point said that because I paid in full, one time the entire amount of money ($1889.00), I'm entitle to one year for free and 4 service calls without co-payment. Well, let me tell you guys this: I used this insurance company only three times in two years span time for the following repairs: two times it was added to one of my AC unit 2 lb of Freon, and once a valve of my washing machine was replaced - all worth about $450.00 together.

Very unprofessional company beginning with Louis ext #** that sold me the policy - then on when I actually needed to use your service to fix my a/c to 1st call Perseala then on 2nd call Latrice then on 3rd call Maggie. I was never told your company was not a 24 hour service provider to fix my broken covered things before I bought this policy from Louis!! It even states in your manual paperwork that you are a 24 hour company there to help and take care of your customers. Please give me a fricken break - yes your company is there to rudely answer the phone & that's it!! I was told per your reps that you are not a 24 hr company to fix anything & there you do not provide no emergency service!!!

I bought their annual Home Warranty for $399.00 August 6, 2018. On September I made a claim for my microwave worth $456.14 and they only want to give me $169.99. I have requested for the last month to talk to someone as I will NOT accept this settlement. It seems that the company only has ONE case manager to deal with this, as I call almost every day (except weekends) and send e-mails at least once a day and have not had any response. I believe you all should take away the BBB stamp of excellence that you have given them in the past, because in 2018 they are really BAD. NO customer service. I am asking for a refund of $399.00 that I paid them for the annual warranty fee so I can get my microwave fixed. Please let me know what you can do for me.

Only having one service rep in the Phoenix, Az. area is not acceptable. Not being able to use kitchen for two days is not a speedy solution to repairing a problem. I was informed by the telephone representative there is no other person to speak with about this problem. This company is located 46 miles from my home, and I can't believe that an area the size of Phoenix only has one company contracted for home warranty service. I will more than likely look for a different company when this contract is up for renewal.

Many clauses in the contract to be able to deny a claim. First time to use the service and claim was denied on electronic refrigerator boards. Technician is given a report to submit that is like a multiple choice questionnaire. A reason is chosen to not cover an item not based on all of the facts. My claim was denied without question due to a claimed power surge. My home is equipped with a full inline surge protection and conditioner system. The likeness of a power surge affecting one item in my home, this being the refrigerator is very unlikely. My case was disputed and again a decision was reached not to cover the item. Meanwhile, we are without a fridge for over two weeks. The clauses are used in the contract to not proved coverage.

On Sept 20 my well pump stop working. I call Choice Home Warranty about it. They me some one will get back to in a few hours. 24 hours pass no contact me. I call the on. Was told they could not find anyone but if I could find someone and pay for it they could refund back my money. The contractor came out and spoke the Choice Home Warranty about the problem and was told to go ahead and they would get back to me. 3 hours after I pay for the job was told that they do not cover my well in contract. I paid for cover for my well so now I contact Choice Home Warranty again. I was told Nicole that they would give me back a full refund of my paid and I cancel the contract.

It was fast and easy to sign up online. And very easy to set up. Took very little time. Everything was explained for the coverage. Rates well very fair for the coverage I took. Very happy with the setup. Would be happy to recommend your service.

Had CHW on several Homes for a couple of years. CHW is the Cheapest of the major Home Warranty companies. And there is a reason why. CHW has terrible contractors. In my case CHW sent out a contractor (Heat Pump repair), whom did not return a estimate, after waiting over a week and a half. I had to beg and plead with CHW to get a Estimate from my own contractor (after not hearing from CHW). My contractor stated what the problem was. CHW did not want to pay for the repair. I had to threaten to cancel my contract, for CHW to take any action. But that action, did not solve the problem (a $500.00 check on a $4000.00 repair).

Company has POOR COMMUNICATION SKILLS. Scheduled call, never showed up or called. Received text showing call would be done next day. Service was completed to my satisfaction, not happy with how they handle scheduling and not showing up or calling.

I am surprised to see the above company as top rated on your website. This company is a total scam. Contrary to their claim "save time and money", I ended up wasting both multiple times. I would like to alert and protect the other consumers so they don't get caught by this fraudulent business. This company has cost me much more than the most expensive home warranty companies out there. I have wasted over $5400 + technician fees, and repair costs. I would be happy to share more details but right now I want protect other consumers.

When it got close to renew my warranty, I got emails and calls daily. I asked not to be called and was still called. I renewed because it was the right thing for us but I was very irritated by the unwanted calls.

The tech took only 15 Min to resolved the garbage disposal issue. I'm very impressed at how quickly I was able to get an appointment and the Tech showed up within 3 days. I actually had two services done in one day. I experience with both were great.