Choice Home Warranty Reviews

The tech that came out was so nice! The Timing Was perfect! Unfortunately I spent $45 for the service call and there wasn’t anything Wrong.... There’s a Noise That there’s nothing they can do because of the age of System... A new AC would be a miracle???

I'm not happy about finding out about the $60 charge after the warranty purchase. Secondly, after telling the truth that the call was done so quickly and I didn't trust the internet, I was rudely told good luck and hung up on; however, he did call back and help me and that was most appreciative because I got what I called for and he got the sale... Still it was uncalled for.

Choice Home responded quickly and chose a great AC repair company. They showed up at the designated time and quickly fixed the problem. They were friendly and very professional. Choice Home provides a great value. I couldn't be happier. JPE.

I had been considering purchasing a home warranty but just never got around to it. Jason ** from Choice called me and I'm so glad I answered! He was professional, informative and a pleasure to talk to! Upon reviewing my policy I am so glad I purchased. Thank you.

I would highly recommend Northern Electric. My claim was handled promptly. No long wait. Scheduled and arrived at given time. The serviceman addressed the problem and was very knowledgeable. The serviceman was prompt, professional and courteous. Job well done. Thank you!

Service call for sump pump failure. The repair company MJS Plumbing was excellent. I liked that 2 men showed up and worked together and in a matter of minutes had the repair approved, part on hand, and fixed. they also cleaned up their mess. They even left me the manual with date installed written on it and business cards. Very professional and calming. It couldn't have been a better experience. I love that Choice is using the best service company. Thanks.

Air conditioning - Technician showed up on time and worked very promptly. Great job. System was low on freon which caused the system to stop. He was able to identify the problem quickly and correct the problem as quickly. Polite and professional company.

The serviceman was on time. Came in. Repair the dryer. Took a short. Of time to make the repair. Very pleased with his work. Would recommend your company anytime. The problem with the dryer was a heating element. Serviceman was very neat and clean.

Fridge diagnosed and to be repaired repairman was efficient and diagnosed the problem efficiently, he was on time and called before he came. Told me all he knew and was doing while he was working. Gave me reassurance the problem would be solved.

I guess I should start with saying buyer beware. When I switched over to Choice from my former home warranty company (which did fix a leaky pipe several years ago with no problem) I just assumed that when they said they covered plumbing that it meant they covered a pipe that leaks. But I should have looked in the back of their warranty in section F where it states that not included is the malfunction or improper operation due to rust or corrosion of all systems and appliances. Well I don’t see how you could say you cover plumbing and you don’t cover a pipe that leaks. 99% of pipes that leak are caused by corrosion. Why else would they leak? So I paid $60 to the plumber they sent who did nothing and then told me after my claim was denied that he could do the job for $300-$400. I called a local plumber and he fixed it for $150. So I was out $210.

I am very disappointed with your services. I have 4 homes affiliated with your program, but every time something breaks in one of those homes, it is not cover according with your rules, if I knew this from the beginning I would not got myself involved in your services. The last fiasco I have was a spring that broke in my garage, and the technician told me that it was not included, and end up paying him 280.00 on the spot. I had another garage problem in another property few months back, and end up paying myself to get it fixed, my Jacuzzi had some problems and again the damage charge came out of my pocket, and so on and on.

Amigo Rooter & Plumbing Technician did a great job on my water heater, It was great to know my water heater was fixed and running again.. The technician ordered the water heater elements and replaced them with new ones on the same day.

Fan was blowing, but AC was not cooling. Technician fixed problem quickly and efficiently. The CHW technician from Done Right Heating and AC contacted us within 24 hours at 769 218 8327. Was polite and thoroughly explained what the problem was and what was necessary to fix.

Everything I could say is all good. Service and timely. I would recommend to anyone. I have had nothing but good experiences with this company. I am glad I chose to go with them for my service needs. Thanks a lot.

I believe it to be extremely lame that I was charged two deductibles for one visit-- the $90 it cost significantly impacted the rate offered for the appliances (broken beyond repair). I believe it would have been fair to pay one $45 copay. I am taking this into account as I consider renewal.

The guy came to my house, unscrewed the screws look at the control panel and said this is not covered with choice! ( the control panel needs replacing) He said 7H home service will cover it if I switch to them, charged me $45 and said the screws want go back in, there stripped. I watched him unscrew them, how are they stripped? There not he broke the piece they screw into!!! I am Not happy!!! He will NEVER came to my house again and someone needs to fix my dishwasher!!!

Technician was great! He evaluated and determined that the heating panel was confused. He recommended a new oven because the cost would be the same to repair. I received a email that Choice will send someone to repair the oven. I am still waiting for someone to repair it.

Had a little trouble upon first call to Choice but we got things straightened out very quickly on my coverage of my refrigerator. All of the Choice folks were expeditious and their communication with the repairman went smoothly. My problem was fixed in 50 minutes and the appliance is working very well. All in all, it was a pleasant experience.

Kitchen ceiling fan - We were surprised the owner of the fan co. personally came and he was wonderful and ended up fixing the fan when at 1st he thought it needed to be replaced. He even spent his time telling us about various fans we should look for but was sorry they don't come in colors anymore so it was wonderful he kept working on this one and finally got it fixed.

Technician was on time and his work done professionally. The drain line was cleared within a few minutes. The only thing the Technician could have done better was have cleanup cloths. I would recommend Choice Home Warranty as the coordination of the service was great.

Service person prompt and friendly. Fixed dryer in no time at all and told me what he fixed and what was wrong. Do not know if dryer any better since I have not used it since being fixed, but will assume it will be OK, if not will call again for a return visit.

Water Heater Leak - Quick, easy resolution to problems that arise at my rental property. One phone call or email to Choice Home Warranty and someone is dispatched within moments to handle the problem! A same fee is paid by me and the problem is taken care of! Gives me peace of mind and trust everything will be taken care of! I have been involved with this company since August 2017 on two properties I own. I have had an excellent experience with every issue that has arisen!

Rep was very friendly and professional. He offered lots of options for coverage and payments to fit my budget. I opted in based on the coverage that your company offers. The 30 day grace period is fair, and he assured me I wouldn’t have any issues with needs once the grace period is over.

Renewed contract for a year, service was fantastic, professional and courteous. Recommended this service for any homeowner that wants a covered warranty for their home. I wouldn't want to be caught off guard without any type of coverage. You'll find nice friendly people wanting to help you. Thanks.

The agent followed up with me in return, spoke volume. With me, he’s a man of his word. That was the main reason I purchased today. Excellent coverage. Very courteous and patients with, he was also giving me a great deal that couldn’t say no. I’m pleased that I purchased this policy. I’m hoping it will benefit me in the long run.

They sent out three plumbers to check out the broken water heater. All three plumbers said that we needed a new one. Between the plumbers and Choice Home Warranty they could not get together for whatever reason. They blamed it on paperwork. With two of the plumbers the third plumber tried to gouge us. They tried to get $3,500 out of Choice Home Warranty when all they were going to pay was 500 for the water heater and $339 for labor. Again I'm glad I had more than one bathroom.

This was a stove repair originally scheduled for four days later. Called up A&H and they immediately rescheduled to a earlier date. Jorge was terrific. Immediately identified problem and fixed it. This is the second time I've had to use my warranty and I have been extremely impressed with both organizations that came out.

Updated on 05/09/2019: I had posted an review earlier regarding the terrible experience that I had with Choice Home Warranty regarding the claim that I have opened. It has been 3 months now and still there is no resolution at sight. Since I posted the earlier review, CHW came back and asked me to get a second opinion and that they will pay for it minus the $45 deductible. I got another repair company to come check out the refrigerator and they said that the issue is beyond repair and the door has to be replaced.

Was scheduled for 7am-11am. Tech showed up at 8P . Dispatch kept in communication but very disappointed to ha e to take a whole day off work when they didn't come till late. And no follow up yet about a part that needed to be ordered.

Had service scheduled next day. Excellent work and the customer service was great. Had one issue with furnace and one on AC but only had to pay one copayment. The contract company was exceptional with texting when in the way, answering calls with real person. Definitely would recommend.

Air con not working - Repair tech was on time, very knowable and was a person who I would like to do business again. A true value for the money with very little hassle. I would recommend the home protection to anyone on a budget.

The customer service was great. I hope the coverage is as good. I am a real estate agent and know that most warranties aren't worth the money. So if the service side is as good as the customer service then I will praise it to everyone of my sellers and buyers.

You need to improve scheduling notification system to allow for both parties service provider and customer to make accommodations... ie phone call scheduling with email confirmation. Aside from that the service technician was very good and completed diagnostics and repair quickly and professionally.

They were quick and and efficient and helping me resolve my problem. Always answer and willing to help me. Show they care in helping me getting my ac taken care of. I appreciate it and giving me options. Thank you.

Dishwasher - Tech was on time. Seemed knowledgeable and pinpointed the problem quickly. He was polite and considerate while explaining the situation. I was pleased with the technician and your company. I will recommend home warranty to my friends and neighbors. Thank you.

Response time too long. 4 days before this could come.....did not have part and still waiting. Now 3 more days for repair.....poor service..... This is not the first issue with Choice Home Warranty co. and will seriously consider changing to another warranty co.

Diagnosis response was great however replacements amounts is totally out of context from promotional advertisements and comes nowhere replacement cost of comparable item. Be truthful and tell potential customers your policy is to pay 50% of comparable item. Your “if you can not fix it, you will replace it advertisement is totally misleading”.

Turn down my air conditioner and it wasn’t performing the way it should have. The motor was running but nothing was coming out of the vents. So I called CHW put in a order and they sent Lynnco out to fix the problem. They were very professional, got the job done quickly and they were on their way. I was very satisfied and will recommend these services to anyone in need.

I purchased a Choice Home warranty repair for 6 years. I've had it since 4/24/17. I used it for the 1st time, for my washer, a water pump failure. I called choice warranty, and reported it. Choice Warranty arranged for a technician to call me. I told the tech., about the error code on my appliance, error/OE, which meant, the water pump had gone bad. The tech reaffirmed the appointment with me. That Choice had set up. The tech. and his helper, came out to my home, on time. They made the repair, and my washer works great!

Disposal problem - Technician was excellent. Diagnosed the problem and replaced the unit. He was prompt, courteous, tidy and knowledgeable. I went to the website, entered the claim and received a response call when the office opened. The repair was early in the afternoon.

Britney was very helpful, very professional. Once the washing machine was termed unrepairable a check was mailed out. I'm glad my realtor suggested this as part of my home purchase. I plan on renewing and also telling coworkers, friends and family about the service I received in the quality and timely manner everything was addressed.

I called Choice Home Warranty for a quote only. However, after speaking with Maurice, I purchased a warranty for two of my three properties. He was extremely knowledgeable about the services and products of the company. I was so amazed at his customer service, I immediately referred several people.

I have yet to be impressed by this company. I've had to call on two legitimate issues, so far and have been let down on both. Both CHW and the companies they hire to perform the work apply to my utter disappointment. Request #1, I state I have a plumbing emergency on a Friday night -- CHW: "okay, we'll have a tech there on Thursday." Request #2 on a Friday, "I am available all day, Wednesday" -- CHW: "okay, we'll have a tech there on Tuesday." It's like they don't even listen to you! And when I remind them of my availability, I'm told to go figure out rescheduling, myself. Then there's the people they hired!

Bought warranty for 3 homes. Paid thousands for 5 years coverage on all. Every time something breaks it takes 1-3 weeks before I can get anyone out, then CHW refuses to cover it. Tried to get refund. Offered $100. Washing machine stopped working 3 days ago. Waited for service tech who never showed up today. Now told we’ll have to wait several more days for new tech. I’m done. I’ll never trust this company & will encourage people to not buy their service.

I understand sales pitches and I am sure it’s a part of the company expectations. But he was not listening to me and made me feel stupid for not taking the deal. If I tell you no twice then it’s time to thank me what what I did purchase, which he never did that! Just said I was taken care of and he hung up.

The representative of M & K plumbing was outstanding. He contacted me early to see if I was available to resolve my problem the same day the claim was submitted. 4 Hours from claim submittal to my problem resolved. The technician's professionalism and customer service was outstanding!! This is my 1st time using my warranty after 2 years of purchase. This was a great experience and worth my investment.

I appreciated the opportunity to sign on for your services. I became a little frustrated with the representative as he kept trying to get me to go to the 3 yr. program. I cannot afford that and told him repeatedly that I could not. I don' t think he liked by saying no but that is all a part of doing business. Sometimes you get no's and sometimes you get yeses.

This is my 3rd call. So far everyone that has shown up has been a disappointment. None of them had tools or parts. The first time I ended up getting low balled on my stove replacement. I was fed up and gave in. The second was supposed to be a plumber... not even close. He did more damage than he repaired. That left me very unhappy. Now my hot water tank went out. Today is the third day and still no hot water. The service company is probably 40 miles away. By the way you again tried to send that second man out even though I asked you not to. Now it sounds like I am getting the run around again from your company. I am beginning to think I may be better off without your policy. I hope they do not force me to leave any stars. So far nothing has been done to merit even one star.

Sink drain. We were jacked around for two days and were refused service. Would like to cancel our service with you and be refunded the balance. Have absolutely no confidence at al in this company. Will not recommend this company to anyone.

A/C unit. Please consider your warranty. My unit is old so All would be an upgrade. Unit is no longer made. I offered to help pay for the inexpensive unit from your service company. We can not keep it cooling 678 square feet. Pease help.

As always the service that I receive from CHW was great however the contractor that was sent to look at the toilet was horrible. The repairs were not done. The issue started back less than an hour after the technician left. With this one experience it seems as if CHW need to do a better job in selecting contractors. CHW recommended that they send someone out again but I will not take time off work again for this issue when it should have be taken care of in the initial visit.

The Truecraft did an excellent job replacing my garbage disposal and CHW did their part as well. I am very satisfied with the service I received. I would highly recommend Choice Home Warranty to my friends and family. You guys did an excellent job taking care of my needs. Thank You. Edward

Technician was friendly, knowledgeable, and hardworking. Went beyond what was expected and cleaned the bottom of the unit to ensure it worked properly. He was careful not to damage and food in the freezer or allow any thing to thaw while doing the job. A very nice man! Indeed!

After having our annual maintenance on our AC we were told we were low on refrigerant. I called our Choice Warranty to file a claim and they answered my call right away. They gave me a claim # told me the name of the company that would be coming. Day after that a knowledgeable technician came out and checked out the AC and added refrigerant at no cost other than my warranty service fee. Very happy with our Choice Warranty.

The service man that you sent was fantastic. I would recommend him wholeheartedly. He was pleasant, courteous, and efficient. He was on time and ready to work. They solved my problem. I'm very happy with the service. I would recommend him and choice to all my friends.

I call you to fix something and 3 days later you are still looking.for repair person. Then you tell me I can find my own person for repairs. You will pay me back. I live in a town of 20000 pop. We have any kind of repair person you ever need right here. We buy most things we need right here. I think your service SUCKS.

Gingys electrician - The electrician that was sent out was on time and professional. He fixed what needed to be fixed and gave me an explanation why. He also called the day before to let me know when he would be arriving. Very courteous. Very professional. Thank you.

Craig ** was a very articulate and persuasive salesman. He explained numerous options and plans. No sooner would I decline one contract plan, he came up with another and another, until I felt comfortable with the ultimate offer. I am hopeful that the actual experience will be as described by Craig.

My garage door opener stopped working suddenly. It wouldn't respond to the remotes or the wall button. When I tried to disconnect it the motor started running and wouldn't stop. When I unplugged it the transformer in it exploded and send smoke everywhere. CHW was ON THE BALL! I was told that the repair person would be out "as soon as possible". I got a call from Overhead Door within 15 minutes and the technician was at my home that afternoon. He worked on trying to repair my unit and it was too far gone. He then replaced it with a new unit than even had a wifi opener app for my phone.

Your sales rep was quite pushy and totally wasn’t listening to what I wanted it. Then when I didn’t take her 3 or 5 year offer she was quite abrupt. Basically hung up on me and I did purchase a 1 year warranty. Your company is way too pushy and I have 2 homes under warranty. Thank you. Jean **

My last two orders have not been satisfactory. First, my heater was not working properly and the technician that changed the location of my thermostat left a gaping hole in my wall. It took several calls for him to come back to fix it. Even at that, it was obvious he did not know what to do. My last order was for a plumber to fix the leak under my sink and another part of the building.

Water was dripping from omewhere in the house to the outside pipe. Plumbing company's sent to the home at the best time. On arrival, I showed Tyler(?), the location of the drip and he proceeded to by the point of the problem and within 15 minutes it was completed. Handled really well... Props to the company.

I was not pleased with the fact that you were unable to locate someone to fix my problem. I had to find my own plumber and then call the 800 number to get approval, which took time while my plumber waited. This was kind of an inconvenience for both the plumber and myself.

I just had the best experience purchasing a home warranty. I have had 4 different warranty companies over the past years and have gotten quotes from many more. The story goes as follows. AHS has been my warranty company for the past 4 years but the price has gone up. The service was great so I went looking for a better deal since I am medically disabled since 2014 my income is fixed. So I need to save as much as I can. I had check with several companies and got several quotes all lower than AHS.

I went on vacation for 10 days and upon my return to my home, it was full of gas. I called the gas company to report the gas smell. The gas company dispatched an emergency call and determined that my water heater was the cause of the gas in my home. The gas company condemned (red tagged) the water heater because of a bad gas line to the heater since they placed a new gas line in my home in December 2018.

I signed up for this service in March 2019, and placed my first service request on April 29, 2019. When no one showed for the scheduled appointment, I called the service technician who said that my order had been misplaced. When I called Choice Home Warranty to cancel my contract, I was told that they only use independent contractors and not hold them responsible. That's the point!

Very pleasant and professional service from the lovely staff. I am very pleased with PLUMBER ATL. I look forward to calling upon them again, should the need arise. Please let the staff know how very satisfied I am with their prompt and attentive service. Thank you!

I will give Choice 5 stars for their Excellent Service. Answered all of my questions. Promptly responded to my inquiry along with being knowledgeable of the available covered services. I would recommend Choice to friends and family. My parents have Choice. They used their warranty service twice and have received nothing less than excellent service.

Called to report ac running but not cooling. Rep. took information & within 20 minutes had someone assigned who was there the next day. He replaced a relay switch & works just fine. This is the second time sent out CS AIR SERVICES & have been completely satisfied on both occasions.

Great coverage at a very good price. We especially liked your veterans and senior discount programs. Phil ** was a pleasure to work with. So far a very positive experience in every way. Have to wait and see how the service is if we make a claim.

A 2 Z Home Repairs - The gentlemen who came to our home both times were very courteous, friendly and nice. Would highly recommend them! Would definitely use them again, especially since they do so many home repair projects. They repaired our AC this time. Great people!

When we purchased our house we had Old Republic and was offered a reasonable discount. However when our renewal came up this year Old Republic jacked the cost up to what I considered an unreasonable rate. Therefore, I searched the internet and found Choice Warranty to be rated #1. I called them and found that they receive a lot of calls from potential customers because Old Republic jacks their rates up.

AC Repair - The technician was excellent and very professional. It would be nice, however, if the service companies were local. This gentleman had a drive of over 45 minutes one way. This repair was completed to my satisfaction. The two previous companies sent out on previous repairs were lacking in knowledge and professionalism. This company was both knowledgeable and professional. If they were local I would call them for repairs.

The plumber was very good and had required appliance and parts in his van. However, the leak had caused damage to the sink and under the sink. It would be very good if related problems caused by the leak also would be covered. Thanks, Ingemar.

Update on 05/04/2019: This has been a terrible experience with my 1st claim to Choice home warranty. I paid my premiums on time and paid the service fee. Choice offered me a buy out at a ridiculous low amount. When I posted a negative review...Choice responded with a increase in the buy out amount. I accepted...but then there was no response back from Choice. I then had to contact them on the website. I got a response that my acceptance to the new amount would be reported to that department. But as I wait...stuck with a non working dishwasher for a week already!

Opened a claim to fix a pin hole in copper pipe in the basement on a Saturday. Problem was fixed on Tuesday night after multiple calls to Choice and plumbing company. Wish there was a bigger network of plumber choices.

I purchased a Choice Home Warranty plan back on February 28, 2019. I put in a claim on April 27 for a plumbing problem with my washing machine. It was denied due to preexisting conditions. This problem just occurred. This is my first claim with this company and already I am once again looking for a reputable company I can trust. I would not recommend this company to anyone. Latonya **

Submitted claim 4/21 10 am. Appoint set for April 30. That is a long time. Called to say appt was Wednesday and we were not able to be here. Worked it out so the electrician would come Monday the 29 at 7 or 8 am. He was here at 7, fixed the problem and cleaned up his mess. Very pleasant and efficient. Just hated it took so very long to get him here. Having company from out of town was a challenge when most of your kitchen has no plugs that can be used. And light over sink is out.

I will as browsing for a new home insurance co. One min after I looked at the Choice website I received a call from Greg at Choice. Greg is a good salesman. He set me up for a three year period with Choice. He worked with me to obtain the military and senior monthly rate. Very friendly and competent agent.

I talked with Jason and he was very friendly and thorough about the entire process of joining with Choice. He even helped me save quite a bit of money by signing up for three years and getting the $75.00 Service Fee reduced to $60.00.

I will tell you Josh, my sales rep, worked very hard to convince me to purchase your coverage. I did call about what you offered and he sold me on your company and himself. He worked very hard to make sure I got all the discounts that applied to me and also the coverage.

After a few phone calls and discussions we made a satisfactory deal, that pleased both sides!! Choice Home Warranty Service did offer me $499.00 for the replacement of my washer! I was totally satisfied with their offer!!

I used to love Choice. Now, they fight to pay on everything. Won't be recommending them again. Had a boiler blow which was maintained yearly. They offered $600 towards $1500 worth of repairs when it really needed to be replaced.

Did the research and found Choice Home Warranty the best value. This is the first time I will be using a home warranty system so I will see what actually happens, but I do have confidence in their representative and his experience.

I highly recommend Choice warranty. They have great customer service. Customer service was very fast in answering the phone. The technician called me an half an hour later to schedule in fixing my AC. Choice customer service called to make sure I got a call the technician. No hassle and fast service. The customer service representative was very pleasant on the phone. Great job!

I was speaking with Ace, resolving a problem we had with our dishwasher claim, and I would like to congratulate him on his great customer relation, attitude & professionalism he had in resolving our case. It is hard to find good helpful people this day, and what a wonderful experience dealing with him, we came from AHS, and we NEVER received anything like this from them... good job & thanks.

I signed up for a 3 year contract. I’m in my 2nd year of the contract... every time I called most of the issues were resolved without any problems. I just learned that the policy has caps on how much they will pay out towards plumbing, heating and air, appliances too... I was not advised that at the time I purchased the policy.

I call. Talk to Sam. He was a little over bearing. I told him what I wanted and he keep trying to sell me something else, I got a long distance call keeping telling I him had to go and he just keep trying to get me to do some else selling more. He has my credit card number which does not make me happy. At this point may go else where.

Very aggressive sales tactics. Like a cliche used car sales with one more offer to get the sale. I said I wanted to read the terms before deciding. I was told I could cancel in 30 day grace period. Once I accepted the details in the contract say a $50 fee for cancellation. They were going to call back to see if I wanted to extend coverage for 5 years with senior discount. Seems unlikely now.

I have been looking into buying the policy when your salesman called. I am very happy to buy the plan.. Only problem is I am a senior. The option for seniors were if I bought a 5 yr plan it was an incredible deal. I wanted to buy the 5 yr plan but I had to pay for the whole 5 years in the next 3-4 months. I cannot do that so I ended up buying the 3 year plan, only getting 6 months free. I think it is a very poor decision on your part to make me pay for the 5 years in a 3-4 month period. I hope you reconsider and allow the 5 yr plan to be paid over a much longer time period.

I thank God every time I have the fortune to be helped by people like Mr. Tommy **. He's such a professional and caring person. He's definitely a people's person, kind, caring, professional and educated. He made me feel I was in good trusting hands. May God bless Mr. ** and give him the successful career that he deserves. Before talking to him I asked help from Mr. Richard ** and I was treated with such disrespect. I was forced to raise my voice at him when he started yelling at me. He was very rude, didn't let explain what I needed, he kept on talking over me. It was kind of a nightmare talking to him.

I have no idea who this company is, I might've gotten a quote last year from them. But over the past couple weeks I've been getting non-stop calls from this number that I couldn't identify. If I answered it just hung up. I started blocking it. Then a new number came through with the last two digits changed, and again, no one would speak. I don't know what this company does, or what the point is, but any company that spams people like this clearly is not one that anyone should do business with. If you're actually looking for a decent warranty company look for 2-10 home warranty. I have heard great things, and they've been excellent the few times I've had to use it. This company is clearly garbage.

Signing up was quick and very easy. I feel like I received a great and fair price. My only suggestion would be to allow customers to speak in between the rep's spill. Everything sounds so rehearsed and understandably, but there is a way to rehearse your pitch and provide information w/o making the customer feel like they are just a number and in order to close the sell.

I use Choice Home Warranty to protect my rental property. I have had to place two service calls in the past and the techs that have been dispatched have been punctual and very professional. It provides great value and peace of mind and I highly recommend using CHW to protect your property.

You dispatched IAQ Repair to a broken dryer. The technican claimed he did not hear any noise although the dryer was clearly making very loud noises. After I had to pay for another deductible for a second company to come out for the same problem - the second company Repair LLC fixed the problem. I should not have had to pay for 2 service calls for the same issue. Choice should hire true professionals who know how to diagnose problems and can fix said problem. Very disappointing.

If I could give them No Stars I would. I bought a policy covering all appliances, my a/c unit and my heating unit. I asked if they were coming to examine the units and they said no they didn't need to. Well...the story changes when you put in a claim. My 4 year old heating unit broken down and had to be replaced. I called them to get a repairman to my home which took a few days. When they finally got there, they don't work on this type of unit even though I gave them the unit name and specs. I called back (since I didn't have heat) and asked if they were sending someone else.

The Contractor was great! Disappointed in the coverage. He said claim will be denied for faulty installation of venting by the seller who had lived there 8 yrs. The owner prior to them had installed it. I'm a Realtor and recommend the best plan to buyers to prevent costly after purchase issues. I will check to be sure if other HW companies would have covered this, but don't think I will recommend Choice.

My AC floating valve not working properly. Technician from Max Service Air Conditioning arrived as scheduled and identified and fixed the problem quickly. The technician was also very courteous and professional. Claim to Choice Home Warranty was processed quickly and appointment for repair was scheduled within 24 hours after the call.

Garage door opener - The first service company was Joplin Repair. They were rude and charged and me then didn't fix it. But, with the excellent customer service from CHW Technicians, they set up a different service company that was outstanding job. Thank you.

Aircon was not responding and thermostat indicating no power being received. Thermostat was a nest thermostat. Cause ended up being a loss wire in attic Response time was great. Courteous and quick response. Appreciate prompt email that claim was accepted. Technician friendly and polite and knowledgeable. Overall please with service and follow up.

Water heater. I am dissatisfied with the technician that you all gave me. I never had this problem before with the technicians. I've been without hot water all weekend. He does not call to discuss if he has found the part. The only way I find out anything is if I call you.

I was doing a comparison on home warranty. We are getting ready to sale our home and we wanted to provide the buyer with peace of mind. With Choice Home Waranty, we were able to give them full coverage and at a much better rate..

Total home warranty for under $40 a month - Total warranty bought. Mr. ** offered me the senior discount however, I wasn’t fortunate enough to be able to take advantage of it. Maybe you’ll offer it again. Mr. ** seemed to genuinely appreciate my business and was patient, personable and professional. He listened to my concerns and addressed them all. It was Mr. **'s attitude and helpfulness that made my decision to buy. Thank you.

The repairman did an excellent job. My dryer is running like new. Thank you. He was timely and was there when he stated he would be. He put everything back together, and left with dryer running and heating, so now my clothes are getting dry. Thank you for providing a good serviceman.

I started my services with this warranty and got a good deal on it. The customer service man was very good and helpful in making my decision. Thank You, the customer rep did a great job finding a plan I could afford.

On 19 April 2019, my refrigerator stopped getting cold. Contacted Choice for a repair technician to come. The very next day he arrived on time made his diagnosis and submitted his report. Choice sent me an email stating "It has been determined the cause of failure of your system is the condenser coil is leaking refrigerant and must be replaced. Condenser coils that leak have been exposed to corrosion or acidic materials that have infiltrated the fins and transfer tubes and ultimately damaging the integrity of the coil. The acidic agents cause sections of the coil to become corroded and/or rusted and develop tiny pinhole or microscopic leaks. Condenser coils are built to withstand the transfer of heat and moisture build-up and without outside agents or catalysts, such as corrosive cleaners or foreign objects puncturing the line, would not create or generate such leaks under normal operating conditions."

This is my second year with Choice Home Warranty. Our range needed to be replaced and I am frustrated because I was offered only half of the cost to replace it. I am considering not renewing my contract and go with someone else. It’s frustrating because it’s implied that the appliance is replaced or repaired.

Updated on 05/15/2019: I left a negative review of my recent experience and they responded that someone would reach out to me, but of course, no one ever did. This company has gone so downhill in the 10 years I have been a client.

Had to call 3 times to fix my dryer. Had to fight to fix dryer. I was expecting I had to go thru the fight. When second time I called, the person did not write all time problems. When I mentioned about a lint problem, but, he did not mention that lint problem is not covered.

Summer is here and as I go to turn on my air conditioner it blows hot air! Geez! My house went from 73 degrees to a 84 degree sauna. Called Choice Home on Tuesday. Someone was out on Friday and fixed it with with no problem. Only paid the service fee and voila my home is cold again. Perfection! Thank God I had a home warranty.

Appliance Medics, Tony as the Technician, was outstanding. Not only did he do the repair but he educated us how to prevent other issues with the dryer. Our claim was handled in a timely manner. I would recommend that Choice Warranty use this company for future claims.

I will never purchase a Choice home warranty again! My $700 dishwasher went out and they will only give me $350 to replace it. Absolutely ridiculous!!! I now have to pay $400 out of my pocket to buy a new dishwasher and have it installed. Being a real estate professional, I have dealt with several reputable warranty companies- thought I’d give Choice a try. Never again!! I wouldn’t recommend this company to anyone!!

Called in. Person answering the was pleasant to speak with. The service person who was assigned to was very professional and did a good job. They were quick to respond and make an appointment. Recommend how to prevent the problem from happening in the future.

Thank you for handling my claim. The people I talked to were very polite and very knowledgeable about the procedures to follow. (I had several questions since this was my first claim to Choice Warranty.) There was a quick response and my check will be processed in a timely manner. Thank you for your service. Debbie

Choice Home Warranty service is horrible!! The repairman that I finally got them to send could not have been nicer and explained all our options to us. But the company itself was miserable.

I checked with the BBB and ok of the comments were negative. I called the number I was given to cancel but got no response so called my bank to stop the $41.25 charge to my debit card. You are not accredited by the BBB and have very poor reviews.

After being with another warranty for many, many years, I could see their service wasn't what they advertise. I had purchase Choice for a client of mine. Now that my 3 policies are going out this year, I called Choice; Kelly took my call. She was extremely comfortable, extremely kind honest and patient.

Great service, price and value. Agent very helpful and knowledgeable. Worked with me to find the right coverage at a price I can afford. Saved quite a bit of money in comparison to the "other" warranty I was presented with, almost double in price without extra coverage I needed. So thanks again.

It took our payment twice as the first one said that the payment did not go thru and that we needed to try again. I did and it took both payments so now we have 2 policies. I will be calling on Monday to have the one cancelled and our money returned.

Garbage disposal - Choice Home Warranty set my repair up with MJTC Maintenance for Thursday, April 25. The tech was on time and very professional. He was able to complete repair within 30 min. I would use him again if needed. Thank you.

What a waste of money!! We have had them since 2014. They have done nothing. Everything they do when they send somebody else is always half-**!! I would not recommend this company to anyone and in fact I will let everyone know of this. I will put them on blast their name on every social media site there is. They sent someone out to look at our air conditioner and it was not even looked at. He opened the doors and didn’t take anything out. Just glanced in. So then they denied our claim saying that they did not cover the evaporator coil! We had a second opinion. He did take stuff out and said that it was not due to any cause of ours. They still denied our claim to fix it. We will be looking for somebody else but not after I blast her name.

I am living in MO. I have to pay twice the co-payment for plumbing repair. I have water leaks in the basement, I called them and made a claim. The 1st time they told me, "You should leave the water and not removing it," and refused to work. The 2nd time, the claim was open 3 weeks and the water in the basement and they always replied, "We need some information," and they simply call the contractor once and leave a voicemail, or an email. And the bad communications between Choice Home Warranty and their contractor lead to waiting 3 weeks. They are responsible for the company that provides service, and not simply leave the claims open with. No actions for 3 weeks and I have to call the service provider and Choice Home Warranty to arrange their phone call. My claim number is **.

Juan from Discount Plumbing was early for his appointment but did call first to see if it was alright to arrive early. What a nice jester. He assessed the problem, told me what was wrong and what he could do to repair the leak, went to make a few calls, returned with the necessary parts and went straight to work. He was very knowledgable in this area, very courteous, worked consistently and completed the job without any problem. The drain works fine now and we are back to "normal".

One bathroom had an odor and the other two bathrooms were not flushing properly. The contractor, AzerPlumb.LLC was excellent. He was flexible, on-time, knowledgeable and very thorough with the plumbing job. He even worked with CHW on the claim because it was a little more work involved than initially estimated, which I appreciated. CHW was excellent in that they listened and agreed on the adjustment. It was well worth the home warranty because it could have cost so much more if I had to replace the 3 toilets.

This is the second time in four months that I had to call for service on my electrical system. Both times the lack of power caused large problems due to the inability to use my computer, telephone or watch television. The first time during Christmas Vacation it took two weeks to even get an appointment. This time it was five days between filing a claim and being notified that a tech had picked up the job. I called the tech and he said he had not picked up the job. After the job was completed, the tech did not even know that I was supposed to pay him. I have used other home maintaince companies and they provide service within 24-48 hours.

Plumbing - The guy was very friendly. He did a very fine job. He cleaned up after himself. I would recommend the company to my fiends and family. If ever need any work done again I would like for you all to send that company back out.

The AC tech identified the problem immediately, compressor fan. I thought I would have to wait 2-3 wks. It was installed in the afternoon. My tenant and I were very happy with the service. And it was raining. Thank you very much!!

Spent two days of waiting for the right person to contact me. On day 2, I waited for 6 hours because I was told someone was going to call and be headed my way "shortly." On day 3, Mr. ** showed up, he was super friendly and resolved my problem.

My claim was filed on 4/15, and I was promptly signed a technician who promptly scheduled the analysis for 4/18, and then things went down hill. He sent the analysis to you on the am of 4/19. You sent him a reply indicating that he would receive an authorization code within 10 minutes. I followed up with him that day and he said he was waiting for the code. I went to the website and got a reply that you were awaiting for the analysis. I called you and spent 20 minutes explaining that it had been sent. I spoke with a supervisor who said they didn’t have it. She said she would call the vendor and connect him to the authorization people. That never happened.

My hot water tank started leaking so I called customer service to see if they could fix it. That's when they notified me and said it wasn't covered but when I talked to the man when I bought the policy he said anything was covered many thing so I'm very disappointed in that. Hopefully in the future things will be better.

Talked into a 6 yr home warranty plan for a 1993 Las Vegas home with an older air conditioning unit & told it was fully covered along with all of our other major appliances and other household items. Problem is the 'included' list is 1 - 2 lines long and the 'excluded' list is a mile long. Had a major plumbing copper hot water line leak and figured it would be covered. Says they cover "Leaks and breaks of water, drain, gas, waste or vent lines, except if caused by roots..." This was not caused by roots so figured it was covered. NOPE! 'Excluded' has 12 lines of just about every way you could have a water line leak, including "slab leaks" so it was was NOT covered. We paid $8,500 out of pocket and they gave us their max payout of $500 a year for plumbing as a "courtesy".

Bought a warranty that supposedly covers my HVAC unit. My system went down but it's not cover because of something I don't understand in their policy. I bought the policy because of their reviews on their website. When you go on Yelp you actually see the true reviews. (Choice Warranty, Edison NJ.) In my opinion this company just collects money and only issues out a false sense of security. Buyers beware!

Water line split off of water heater. Excellent. I received an advanced call that they were on their way, 2 trained technicians promptly arrived, previewed the problem, reported to CHW, on time, courteous, friendly, respectful. 1 hour later they were done. Can't expect any better than that.

I received an email offering an amount to buy a new dishwasher. Left specific message what time to reach me. Person calls all different times except time requested. I work in a center & unable to take a call. I left that message & she continues to call when it is convenient for her.

My dryer would not work. I was sure it was the controls. I called Choice Warranty. They got a repairman and he called me. I told him the model # and that I thought it was the controls. He came out the next day and had it fixed in 15 minutes. I paid my copay and my dryer is working fine.

AC fixed. Very courteous service and problem solved in a timely manner. Professionally done and I was very happy. Diagnosed the problem and fixed it quickly. I don't have much else to say other than I was very satisfied as to how my claim was handled.

I had to pay the 75.00 and then the Technician said the HVAC was low on Freon and Choice would not pay. It cost me 75.00 and then I didn’t get anything repaired. Choice told me when I placed claim that they would repair.

Technician came on time, fixed toilet leak quickly and efficiently and then Choice told him they would not cover it because he didn't get approval with them before leaving residence. He showed me his phone and he tried several times but finally had to leave. The bill was $160. He now has called me multiple times to get payment because Choice won't pay!!!! Unbelievable! I have called and sent emails and no response! Choice is terrible!!!!

AC repair - Next Level Heating and Cooling provided excellent service. They located the problem quickly and fixed it as soon as possible. Choice Home Warranty was prompt in getting a provider for this repair. The representative I talked to was very friendly. I am happy with this company.

Electric problem - The work was completed in a short amount of time and correctly, although we were given 3 different arrival windows which was very unprofessional. When making arrangements to be sure someone would be home, this meant changing our schedules to ensure someone would be here.

I was out of town Easter am but found a very cold house upon arriving home, I didn’t have time to call that day, so when I called CHW things moved quite fast! When CHW realized they couldn’t find anyone fast enough they asked me to find a repair company which I did and had help and heat within 2 hours! Info was sent to CHW and I’ve been told I will be reimbursed within 30 day! I’m thrilled and impressed! Thank you CHW!

Technician was professional and resolved issue quickly. Would definitely request vendor on future if needed. Freon was added to system and it appears to have corrected the issue of not cooling. If I should need additional service I would prefer same technician.

I have had this company for a little over two years now. They consistently denies claims stating lack of maintenance is the reason for the malfunction. They cause long delays when you place a claim. I have been without a working refrigerator since 4/12. They send substandard contractors who do not know what they are doing. The first one said he fixed the fridge and it was not fixed. I called two days later and they said the contractor is not answering the phone. Another two days I received an email to go ahead and get my own service person and they will reimburse me. Sears man came to the house. They require that the serviceman call and discuss the diagnosis on the phone. After being on hold for 35 minutes I called and was transferred to the same line and was on hold an additional 45 minutes. Sears tech left saying that they are not allowed to just sit and wait here.

It was recommended that my dishwasher be replaced by you, but then you stated we will only pay you a percentage of the cost of replacing the item. My words were misrepresented by your case manager and your company allowed this to happen. I would not recommend you to anyone to get coverage.

I called to report a problem with my air conditioner not cooling properly. I made the call on the morning of 4-24-2019 and Choice Home Warranty set a appointment for that afternoon. The service technician called before arriving as discussed and promptly found and fixed my problem the same day. Thanks.

Toilet leaking - He was on time, very polite, clean, very professional.. you always send great workers when you can get them. The job was done in two bathrooms. He work Clean And when he finished he cleaned up after himself. Good job!!!! He worked fast but everything cam out awesome????

Dishwasher and refrigerator - The service was done quick and problem solved. The technician found the problem really fast and explained everything . At this point I would recommend this warranty. Dishwasher was diagnosed and parts arrived fast and appointment to fix was just in two days.

I have been a customer for approximately two years. I have to say that all of my service calls have been answered timely and efficiently. The contractors have been professional during all of my service calls. I will continue my service contract with Choice Home Warranty.

CHW is the worse company. They never pay and replace. I would like to see my comments because I don't believe it will be post in this site. My comments is negative and I already complained to BBB. There are many people like me have the same issue.