Choice Home Warranty Reviews

Enrolling took a bit longer than I expected. When I received the email with my policy it listed the service fee of $60.00. I called back and someone in the resolution dept said they would correct it and resend the email. That was 3 hours ago and I still haven't received the corrected info.

On October 22, 2018 we filed a claim with Choice Home Warranty to have our oven repaired. They dispatched Sears and when they arrive they told us that the claim was not filed properly and that we would have to pay out of pocket and that there was nothing they could do. So we are called Choice Home Warranty back and told them that Sears was trying to get us to pay out of pocket and they told us to send them away. Since that time Choice Home Warranty has not made an attempt to provide additional service to our home although we have called numerous times.

My gas ignitor needed replacing, my oven would not come on. The stove is an LG. Only 3 years old. Choice had the ignitor replaced and the oven is working fine. I was very pleased they could come on a Sunday.

If I could give them a negative rating, I would. We purchased a home in June of '18 and purchased a Choice Home Warranty "Choice Plus" plan along with the home. Our air conditioner went in August '18. CHW found every loophole that they could to get out of covering the air conditioning unit, to the extent of saying that since we did not have the vegetation (grass) in front of the unit trimmed by a licensed professional, they would not cover the air conditioner.

Holy crap... The salesman was extremely rude and disrespectful. There is a difference between being direct and being a rude douche. He was completely inappropriate and unprofessional in the way he communicates with potential customers. Can only imagine how a service request would be handled if this is the type of person the company hires. Will never get a home warranty plan with Choice Home Warranty and recommend you think twice.

Furnace went out during cold weather (of course), faulty flapper valve, obsolete part. Of course, they did not cover it. Was told we should have cleaned/replaced. Had to buy new furnace with no help from this company. My advice is, do not use this company, they will find a way to come out on top. The maintenance clause is their weapon. It’s a money-losing scam for the consumer. A “valued customer” I certainly am not.

You have the best online communication. This helps tremendously for people who have a bad hearing like myself. The $125 discount also helps. On top of that the free first month fee is really great. I hope that things will move smoothly when it comes time for repair. Thank you.

Heater blowing cold air. We received fast and efficient service and we could not be more pleased. The customer service was excellent and I would recommend the repair company. We would recommend them to everyone. Thank you so much for the most excellent service.

Just had the worst customer service experience ever. I put in a request for service on a water heater problem and Choice promptly denied and closed my account saying that they do not cover the main water heater. I'm no technician but I don't see the purpose of covering a water heater if the water heater itself is not covered. The company were quick to refer me to the fine print wording that says excluded items of their water heater coverage are "Access – Insulation blankets – Pressure reducing valve – Sediment build-up – Rust and corrosion - Main, Holding or storage tanks - Vents and flues - Thermal expansion tanks - Low boy and/or Squat water heaters - Solar water heaters - Solar components - Fuel, holding or storage tanks - Noise - Energy management systems - Commercial grade equipment and units exceeding 75 gallons - Drain pans and drain lines - Tankless water heaters.

My experience with my acct. manager Mr. ** was a very pleasant one... more than what I expected given my previous experience with other warranty places. I would say this though... the one thing I didn't like was his pushiness but... I guess that's sales and... he got me signed up. I am expecting and more pleasant... professional experience and all to do that with... Integrity. Thanks again.

A neighbor had recommended them to me and raved how good they are but my first call to use their service was nothing but a disaster and their service was even worse. They try to send someone who was charging full diagnostic price when they said first call was 60 dollars. Then they sent some who was not professional at all to take a look at my AC unit and in 2 seconds recommended something to Choice which they said they don’t cover. It took 3-4 weeks for them to call me back and when I complained they still didn’t do anything. I asked why it took this long to contact me and they said, "I’m the only one dealing with the problems." How does a company only have one person in the complaint dept. They are a horrible company and even worse customer service.

A provider was sent out and only checked my relief valve. Nothing else was done and I still have the same issue. I was told that this warranty company does not cover my water heater and I am not sure why is it listed as covered. Very unhappy with the service that was provided. I had my water heater flushed twice and this is not the issue.

Plumber change one wax gasket, 3 fill valve, one valve and fix one handle (which was provided by me). He spend 3 hours at my place which include 40-50 minutes talking with CHW for negotiating his remuneration. CHW response was positive at all time.

When my heat went out the day before Thanksgiving and I called to submit my claim, I was told that I would probably be contacted the day after Thanksgiving, To my pleasant surprise, I received simultaneous landline and cell phone calls, plus an email on Thanksgiving, advising me that a technician would be at my home on Friday morning. Corey ** arrived within the time window I was given, and quickly and efficiently solved my problem. I will absolutely want to deal with him in the event I have any heater, air conditioning, or hot water heater problems in the future.

Had electrical issues Thanksgiving evening, made a claim next morning. Took a little while for them to find someone working over the holiday weekend, but they did it. Issue was corrected and all is good. Good communications, was kept updated on status frequently.

We purchased Choice Home Warranty after researching other coverage and Choice Warranty was rated higher than most. I have, since then, that none of the home warranties are worth purchasing. Our washer and dryer were giving us problems. We called Choice Warranty and they sent a repairman who recommended replacement in lieu of repairing the appliances. We were told we would receive $350 per item. If anyone has shopped for a washer and dryer lately, you know how ridiculous these prices are! We owned a Maytag commercial grade washer and dryer. To purchase these, the cost was over $2000+. We protested without receiving another dime! Therefore, the balance came out of our pockets. So much for Choice Home Warranty!

The technician came at the time he quoted and fixed the problem. He was professional and courteous. I do not have the work order number. The lady that processed the order was professional and courteous. I only wish that the time between starting a claim and getting someone there to fix it did not take so long.

I did not like the response I got on the order I put in for microwave. I believe myself it needs repaired. It made loud humming sound and a large bright spark under the product. I live alone/w 2 small dogs. I hope it doesn't happen again and start a fire. It's 18 years old appliance. I was very disappointed in your decision call. If I had my last warranty co. They would have replaced it. I just might change co. Again. (But ) I had no problem with 2nd order for garbage disposal. The repairmen replaced it. I hope you rethink about the other order for microwave. Overall 4 stars.

Updated on 11/30/2018: 2nd time I complained. You were sending a new tech and Lonestar appliance was scheduled to come out yesterday between 3 -8PM and I called them at 6PM asking if they were still coming and VOICE MAIL NO REPLY AND A NO SHOW. I have been dealing with this claim since Nov 21st. These are the service providers you send out to your customers!!! You need to focus on customer service and screen your providers much better. I paid you for service and for the insurance for PEACE OF MIND repairs and all you have done is aggravate me with your horrible customer service and beyond horrible service providers.

No one was rude. They did what they could which was put me in a queue at your mercy, and wait for a call. The first one had a full voicemail so I couldn't call with the number you left. When I found an alternate number he all but cursed me and said I'm in Vegas. Find someone else. I call back go through the process again and get someone who tells me they'll come earlier but the guy never shows and they never call to tell me. Plus they were plumbers and really didn't know if they could fix my dishwasher.

Oven on stove not working. Technician was timely and professional. He diagnosed the problem and explain how everything works during the process. So I was pleased with the service he provided. I would highly recommend Choice Warranty to my friends and family. I hope to add other options on my plan to include my roof as well.

It was easy to apply for my home warranty online. The salesperson was knowledgeable and professional and polite. I like that in Him. He called me right away and worked with me on my cost. The coverage is just what I need for my home appliances.

My heating unit went down on the day before Thanksgiving. Choice Home Warranty sent someone that day and the problem was fixed by Friday. Wasn’t expecting such a quick turnaround with the holiday. Would recommend to anybody. Great job and excellent service.

Have used this company twice and will not continue with them when my year is up. They have NO technicians nor plumbers. I live in a town of 130,000 so this is not some isolated area. Both claims have required me to find my own help, pay upfront and wait to be reimbursed. This week I was to wait 5 1/2 days without plumbing working...no toilets, shower not draining, etc. Was told they do not deal with emergencies. I have had home warranties since 1999 with other companies and have never been treated like this.

It was a good value and good price. The rep I talked to was very impressive and gave me a good deal and gave me a great deal that was hard to not refuse. I would say that I did get a fabulous deal on this service.

I have placed three claims with Choice Home Warranty and they have found a way to deny every claim. The contractors they use are not reliable and of poor quality. The last claim we filed Sears Repair was supposed to come give the diagnosis, they were a no show the first day and they rescheduled after not showing up then they missed their appointment by over an hour and a half. The technician diagnosed the problem and went to call Choice and when he had to wait for over 30 minutes to leave a call back number he got upset and just left, leaving the job undone and not cleaning anything up. This is not typical of Sears. Choice would not do anything about the mess. They do not honor claims as advised.

Purchased insurance when buying house. Recommended from real estate agent. 315.00 for the year. I have had 2 leaks within the year and both claims rejected. Either the connection was not covered or the valve. My house is only 6 years old. Do your homework and know every valve, line or pipe in your home before purchasing.

Updated on 10/08/2020: I called my claim in on Friday, Sept. 25. Had a technician on Tuesday, Sept. 29. The tech was very thorough, did an excellent analysis of the problem. Determined the refrigerator needed to be replaced. I heard from CHW 48 hours later with a very reasonable price for the replacement which I gladly accepted. I went out and purchased a new refrigerator. The service was very swift, no hassle. It was a very good experience. CHW stand by its service to its clients.

The technicians of Precisions Services are professional, careful, patient to fix the broken parts in water container and the base of the whole toilet for three hours. I gave them thumbs up! Thanks them for their delicate work! And thanks Choice Home Warranty for finding good technicians for us!

I finally got my garbage disposal replaced and it is now working. The contracted company made 4 visits in total. They did not show up as scheduled for 3 visits. Then had to come back out and fix it to drain after it was installed. Fortunately they did it in time for my Thanksgiving meal.

Dishwasher repair - The appointment date was for Wednesday, November 21, 2018, from 11 AM-3 PK. The technician Rob (Phone# **) was just in time after he called us. He was very courteous and worked very well and professional. We were very satisfied with his work.

I was informed by the service repairman that when they requested approval for the electric light to be repaired (or replaced), that Choice Home Warranty told the service repairman that they would not approve the repair. I have been a member since Feb/Mar 2018 and naturally thought electrical work in my home kitchen would be covered. In addition, what adds insult on top of this was I still had to pay $45 service call when absolutely NO service was given me.

Broken refrigerator. Took 5 days until the technician arrived. Told that side by side refrigerator could not be repaired as the parts were not available. Was offered $389.00 to replace a $1000 + appliance. Settled for $450. A check will be issued within 30 days. Don't think that's good value or service!

Microwaves repair - In past I had bad experience so I was not sure if I wanted to ask help but then I decided to try again with my surprise this time, Excellent and Very fast response and service this time. Happy???

Getting service man out was fast and he was very polite and knowledgeable. However, when you said it had to be replaced (and we needed one right away so we pretty much had to accept your pitiful offer), I called to ask what we could get if we declined, I couldn't get any good information. We were afraid of not being able to get a top loading, American made machine and the girl I talked to didn't have any answers for me. So we went to Home Depot and bought one of the cheapest machines and had to pay about $200 more than the money you offer. Where you think you can get a washing machine for $350 is beyond me. Guess that is how you make your money. Needless to say, we are not very happy with you right now.

I had called on Monday and made a claim for electrical shortage and fire to my heating unit. Although the representative was very nice I explained to her several times not to schedule me on the next day (Tuesday) because I would be @ work all day. I got a message around 9:30am Tuesday stating that the heating and air conditioning company would be @ my home between 11am-3pm that day (Tuesday). I called the Heating co. and told them I had to reschedule not to come because I would not be home. They said they would reschedule for next day, but CHW would to call them. I talked to Laura and she would call them.

I keep getting emails that my claim is being denied for my furnace that is not running properly and in the description it says the technician they sent to my house recommended no repairs. Yet, the technician they sent told me my furnace needed to be replaced. I disputed the claim and a case manager called me. They reached out to the technician again... Hours later I received another email that he recommended no repairs. I called the technician directly and he told me he absolutely recommended replacing my furnace. "Ask them to pull the tape from the recorded line, I'm not lying to you" he told me. I don't know if my furnace should be covered or not. I do know I am not being treated properly...

Service company came out was professional and friendly and handled the issue properly. My issue is with Choice, their lack of care for their customers through their many subsections of petty non covered items makes me seriously think why I will consider keeping my warranty. I paid extra for the ice maker coverage and they won’t even pay for the bin to hold the ice. This is a complete sham of service when you pay for it.

HVAC, no heat - The Service Organization that responded did a great job. The only disappointment, is with no heat having to wait 4 days for an appt. I was worried about the lows at night and pipes freezing, which I understand you would not be responsible for, because of delayed response.

No heat. We found out it was a water pump circulator that was bad and had to get an OK from office but it takes so long to get the ok that Guardian Angel Air went on to another job and left me with this problem for 6 hours till we got the ok. Now the man has to come back---not the way to operate a business.

Unfortunately, I feel that an older couple was taken advantage of by being charged for a service call that required no repair. The furnace switch was inadvertently switched from auto to on. The technician charged me $60.00 plus a credit card service fee to switch the thermostat back to auto. An act of goodwill of not charging us would have been a more appropriate action. This way when a real problem with the furnace occurred, I would immediately have a trustworthy service to call. I will go out of my way to have everyone I know, NOT, use 5 Star Home Services because of the decision to charge me anyway for 5 minutes. The whole experience left a bad impression for me and felt a bit taken advantage. These comments will also be posted with every rating site I can find online. Sorry to inform you of a negative rating. I will have to rate the experience poor because of this.

$475 service call and this warranty only covered $90. I am checking with Rheem to see if they are rebating for any parts since unit is only 3 yrs old. Also checking with another Air Conditioning company for a quote from them. Do not plan on renewing or recommending Choice to any of my family, friends or clients.

I purchased a homeowner's warranty from Choice Home because I had a 22 year old furnace/air handling system that was working fine but I was concerned that it was beyond its useful life. The policy said that if I had a problem due to normal wear and tear, they would either repair it or replace it. I also had a preventative maintenance plan covering the unit so it was being maintained properly. When the motor finally failed, their service tech relayed information regarding the age of the system and told them this was due to normal wear and tear. I sent them a copy of my PM service contract as well. They denied the claim. I was assigned a Case Manager once I contested their decision. She was very unresponsive, never replied to my emails and took about 3-4 days to reply to my many voice messages. She told me she was very busy.

Our air conditioner was diagnosed as irreparable due to wear and tear. After submitting diagnosis from technician, CHW is still refusing to replace. Appointment with media rep scheduled for Monday, November 26th at 9:30 am due to this ongoing issue.

Where to start. I had a small leak in my upstairs bathroom only when flushed. Choice sent Discount Plumbing and Drain. They came, adjusted some bolts on the tank and left. It was a stormy night here in North Carolina so I did not notice the dripping sound in the house. The next morning when I left I found my laundry room ceiling leaking and falling in and upstairs in the bathroom a flood. I called the plumbing co who came, fixed something and let me speak to the owner. He said take pictures and he would fix the damage. He did not want any problems. Well here it is 2 weeks later. He never answers any calls, so I called Choice who explained to me that they are not responsible for the actions or damage of their technicians. That is no answer. Choice sent this horrible company to my house, you should be responsible for making them fix the damage or getting someone else to fix it. THIS COMPANY IS A SCAM.

Made a warranty claim, they lack the contractors to fix my issue. Should not of bought 7 years of warranty from this company. I have been waiting a really long time and it is completely unprofessional of this company to make me wait this long.

We had estimates for $1200 and $850. We went with the $850 with American Refrigeration and Choice sent us a check for $488 which seems very low and we are not happy. Mr. ** told us you are reimbursing for a fixed speed motor when a Variable speed motor had to be ordered. He said the fixed speed motor is priced about $300 less than the Variable speed. He said the Variable wiring could be converted to Fixed at a similar cost by a Licensed electrician.

People I spoke to were very courteous and professional. Everything was explained to me in a manner easy to understand. The promotion is very good and the monthly payments are reasonable. The policy covers the things that I really need and should make things easier for me.

I sent my claim in on Thursday 11/15. On Friday afternoon you contacted me you could not locate a plumber in my area. Later that day I got a message that a plumber would be contacting me, which he did. He would be calling me on Monday 11/19 from 7 am until 11 am. He showed up around 8:30 am and took care of my problem. Not the speediest solution but my problem is now fixed and I am very happy.

Was very pleased with Joshua's customer service. I am a new customer and he was able to offer me a product that beat competitors pricing and went beyond to try and save me more by offering additional options for lower yearly price. Unfortunately it was not right for me but appreciated his efforts.

Full coverage described so that you could make up your mind. Price acceptable. This is for my personal home not for work or government. Salesman not overpowering and easy to talk to. Had a policy on my mother house and it helped with problem in the sale of the house. Thought it would help with repaired on my house.

They weasel their way out of every claim turned in. They schedule and send someone quickly to diagnose the problem, but as soon as the problem is diagnosed, they deny the work to correct it. Horrible!

I never even got to purchase a warranty - the sales team has compulsively called me 4+ times a day when all I wanted was an online quote. Today I picked up the call and politely asked to be removed for their call list. Jerry proceeded to launch into a sales pitch anyway. I mentioned I was at work, please remove me from the call list. He laughed and hung up on me. I called the number back, asked to speak with a sales team manager, got parked on hold, then transferred to an automated voicemail service for extension 8269. Because of this interaction, I won't do business with them at all. You blew it Jerry.

This product is a scam! One indication is the inclusions versus the exclusion. I called because my refrigerator went out. I guess it was classified with no urgency because it took over a month to get the repair tech here and of course the problem was within their written exclusion. Really. How could it not be. Basically they say refrigerators are included but all their parts are not. I canceled this policy. Don't give them the benefit. It is a scam. Do yourself a favor and don't believe the hype.

After having to fight so hard to get anything covered that was clearly broken I gave up and tried to cancel. The representative literally harassed me and said she wasn't going to cancel because my reason was not good enough. My reason was that they won't cover claims.

Choice Home Warranty has helped me every time in last 4 claims. I hope they continue to improve their customer service and tie up with more reputable companies in the area for customer’s peace of mind. Requested service for burned electric outlet and people fixed it very fast.

Updated on 11/26/2018: In view of my last one star being removed due to insufficient response, I will say that I have yet to receive a call back from the company. Since my last discussion with them, the service provider has informed me that they will no longer work for them either. And that was a provider hired by Choice!!! Go ahead, prove that you called me with an update once you realized your info was incorrect in your system. I’m sure this one star will also be removed because Choice Home Warranty PAYS to be on this site!

I am a 30 year retired Combat Veteran! I am new to Choice and previously was with American Home Shield for numerous years. I have 2 properties I signed with Choice. So far I have not been impressed. Rather disappointed!!! You elude to items being covered but clearly you don’t cover anything! I WILL DEFINITELY NOT be staying with this warranty COMPANY!!!

We had a leak from a pipe going to the sink. This sounded like a simple fix. The company sent a technician who called their claims department. They advised that the problem was not covered because it was related to refrigeration!!! I wrote to their customer no service department with bullet points of why this should be covered and that the leak had nothing to do with the refrigerator. All I got was a statement saying the claim cannot be covered. I should note that I have been with this company for more than 5 years. In the past I had couple of other claims that were rejected for silly reasons.

Spoke to Christine on the phone who was very professional and helpful. The next day received prompt, professional service from a technician named Eric. Who fixed my issue quickly and explained everything to me. Very friendly and I’d highly recommend the warranty company; as they seem to have very professional people contracted to do their warranty work.

I was very satisfied with the Gentleman I spoke with, introducing me to your plan. I am satisfied with the cost, how I am able to make payments and the consideration and professional way he served me. Until I have an experience needing you for a repair, I cannot refer your Company to a friend.

Just had Service America end business in South Florida and thus was losing appliance coverage immediately. Tracy from Choice in NJ was very helpful and feel she guided me correctly. I hope Choice comes through when I have a problem with any appliance or home issue. Please come through. My coverage will start immediately since I already had a policy with Service America.

I reported my refrigerator broken 3 months again, and since then once the technician visited. Every time I call or email via website, the customer rep says, "I am sorry, we will contact the technician get the update and ETA". But now it is 90 days. That is 3 months now. No news, there is no point sending or calling every day. I am extremely disappointed, Please someone help me to how to make Choice Warranty fix my refrigerator.

This company does not cover the said items. Requesting a full refund of all monies paid to Choice Home Warranty due to the handling of claim which left me with a leaking shower pipe (that leaked into my dining room), misrepresentation of services offered, delay in service for immediate leak, and disgust over having the plumber come in and note additional shower issues which included shower value and needing to adjust water pressure. Rather than fix the immediate need of the leaking pipe, the company chose to close the claim and not fix the issue. This was after I paid them over 1,100 dollars for the contract period. Claim requesting a full refund of all monies paid to Choice Home Warranty due to the handling of claim (listed in this email below), misrepresentation of services offered, delay in service for immediate leak, and disgust over services not rendered in the contract.

It shouldn't take three days to get someone out on a failure. It's almost a deal breaker. I told you guys what the problem was before the tech came out, so you all should prepared for the outage with parts.

Made a claim October 31 to repair a refrigerator. Tech did not show up or call. Waited over 5 hours each time. Customer service was not helpful, paid $45 service fee, made monthly payments for one year. File one claim and still no service. Horrible service and not affiliated with the Better Business Bureau. I would not recommend this company.

Dishwasher - My 1st opportunity to use my warranty, it has worked out very well so far. Super appliance service man was here at the scheduled time, he assessed the problem and will order the necessary parts, he will call to schedule next appointment when ready, thank you.

First I want to say every time we had an issue, CHW came through and provided excellent & consistent service. I appreciate the customer reps and folks working behind the scenes for all the service you provide. I have personal and several rental properties and all have multi-year CHW service contract. Coming to current claim, garage door opener for one of our rental properties stopped working. CHW scheduled technician right away. And the technician's company was very helpful and kept us informed any schedule changes. Technician Troy came to the property on-time and replaced the motor within expected time. I would recommend CHW to everybody without hesitation. CHW made the repair process simple and at affordable rates.

I have been having various challenges that could never be fixed by Choice Home Warranty. First, they charge you to have someone come by and take pictures of the problem. Then, depending if there is an agreement on how to fix something, they will tell you to schedule a meeting with the service provider. In many cases, I have had to call the service provider and they told me that my request had been closed by Choice Home Warranty. Managers are never available to discuss issues and, after 2 years of paying and not getting services desired, it is easier to buy services straight from trusted vendors than use Choice Home Warranty. They will not provide you with an email address, and are just there to take your money.

Cool Down Mechanical, did a wonderful job, in repairing my Central Heater. Under 5 minutes, Rick ** had the problem solution to my troubles. He order the parts from the part store and the very next day the problem was resolved. That night got down below freezing, but we were ok.

The agent took my call about 9 am and the furnace was repaired by 3 pm. I was very pleased because the furnace is in a vacation home and I don’t live there. The repair technician came, repaired and did a good job.

I thought I was getting a replacement for my broken dishwasher. But that was not the case. Negotiated a settlement based on warranty formula?? I agree it was old, but the way the contract is written, or the way I read it stated replacement would be furnished. So I settled for less than a new one will cost. The company was in touch and furnished a repair service quickly. The lady I had contact with at Choice was very professional and easy to talk with.

I am dissatisfied for feeling mislead in your warranty. You market to veterans but... I am still awaiting approval from you to order parts for my Washer/Dryer. Therefore the job is not completed! Why do you waste the time of sending out the service person, to only tie up their hands in not allowing them to immediately begin work w/out your approval. They are the professional you contracted with to do the job. In addition it wastes my time.

I tried to tell CHW Customer Service agent that I wasn't satisfied with the Tech from Weather World (came for the initial diagnosis), more than an hour late, to my home. He did not give me the feeling that he knew what he was doing. As I reported in my original claim that the furnace was coming on fine but would turn off after a few seconds - repeatedly - all day.

Other than the wait time the service tech had when he was trying to get approval for the new water heater, it went great. He was knowledgeable and prepared and we didn't have to do much to get it fixed.

Furnace repair - The rep said the motor wasn't running right. The rep. came, saw what was wrong. Had to go get a part and was back in less than a half hour. Very respectful, very nice. Did a great job. He explained what was wrong and got it fixed.

As I have recommended Choice repeatedly to my real estate clients, and have had a number of them tell me their needs were met promptly, assistance was nothing short of great, I took my own advice and have purchased a Choice Warranty for my home. The recent snow was an encouragement to wrap a Choice Warranty around my own home, and I am so happy to say it was an easy process through the Choice Warranty Representative Francis **, who answered all my questions promptly and assisted me with the best coverage for my home. Don't hesitate to enlist his assistance when you call or email Choice Warranty.

Air condition went out. All was fine. Parts were under warranty and you paid for the labor. Thanks, good job. I like your co. organization. Sure beats the last co I was with. Thank You for being so prompt with your service.

The customer service rep was excellent and provided outstanding service. Highly would recommend Choice home warranty. The coverage area is great and they provide service that my previous home warranty don’t provide. Make choice home warranty your selection today!!! Call choice today!

The contractor CHW sent out was prompt, courteous and resolve my issue with my heating/cooling system. He explained what was wrong in everyday language where I could understand. I am glad I took the advice of a friend to renew my coverage.

Filed my washer claim online on Wed. Quick response from CHW with repair dispatched next day. CHW email was very quick with a claim # and a time frame and service person was to be here. They were here that period and Very courteous.

Updated on 11/30/2018: Douglas Mechanical came out promptly and fixed my heating system, even giving me tips on how to save electricity with my system. However, the prior claim to fix this problem cost me money I should not have spent. The tech sent from Weather World by Choice was totally wrong in his assessment of my problem and he failed to correct.

Called to ask questions about what Choice Warranty plans were available to us. All our questions were answered very professionally for the agent. He listened to our concerns and our needs and offered some excellent insightful suggestions. At this point, we are pleased with our choice to purchase the warranty.

Phil was very nice and I did enroll. But, after reviewing the Better Business Bureau complaints, I called Phil back within 1/2 hour and canceled. These complaints were numerous, recent and shared me off. Phil guaranteed a full refund and I trust that is what I will receive.

After waiting 3 weeks Choice was unable to find a company that would even show up to fix a furnace. I found someone and they came the same day. Unfortunately, Choice would not pay for anything since it was a furnace duct problem, not the furnace. I am seriously considering cancelling all of my Choice Home Warranties for ALL OF MY RENTAL PROPERTIES.

Burner not lighting and down draft exhaust not functioning properly. Rapid response from both Choice and repair contractor. Quite pleased so far. Parts are on order. This is all I have to say for now. Let's see how the repair goes once the parts arrive.

We had 2 plumbers come to our home to seal two toilets that were leaking. We didn't know why they were leaking before that. Also, our kitchen sink was leaking. The plumbers said the garbage disposal line was, also, leaking. They solved all of our problems quickly and efficiently. They were both very nice gentlemen.

We had a water leak in our home & with just one phone call we had a new water tank installed by quality plumbers within one day! They made this whole process simple and stress free. We would recommend Choice Home Warranty to anyone purchasing a home.

Service was awesome, second to none. Furnace not working. I call the Choice to make a claim. The next day I got contact by technician to make appointment, problem was fixed on 3rd day, from claimed service operator to service technicians they handle my case very professional, highly recommended.

C.J, with Al's Heating, was awesome. He showed up at the time he said, repaired our heating system in a timely manner and explain his repairs that was easy to understand. What a great experience and will recommend Choice Home Warranty to my friends.

You were quick and efficient in scheduling someone to come out. We appreciate your service and quick response. The repairman made notes in case it breaks down again, and if it does, the next time the motor/garage door will be replaced.

The repair tech came out and researched it out (oven). I need a new panel so he will order and go through the proper channels to set a date and stop by and repair it. It all went smooth. He was a very nice man.

Excellent service by Patriot Mechanical thru Choice Warranty. Dean, the plumber came on time, very courteous and a true proponent of customer service. He was very knowledgeable and was able to fix my slow drain problem with my sink. He was patient waiting for me to issue the check for my copay. This was my first experience with Choice Warranty, so not sure how much. I will recommend Choice to my friends and relatives.

I chose the reimbursement option and was satisfied with the outcome. Customer Service in terms of getting the call answered in timely manner would help as outside vendors don't have time to wait on a call for 30 minutes. Overall a good experience.

My furnace stopped working. I put in a call early Tuesday morning. I heard nothing. When I checked my email, I saw that you were having a problem finding someone. I called Discount Heating and AC. A representative came out to check my Furnace. He found a problem with the igniter. He charged me $65.00 for the visit. He contacted his office, and they said they would call you. He came back the next day, and fixed my furnace, and billed me an additional $270.00. I hope the check you are sending me is for $290.00, to get me back to $45.00. The service Tech was well dressed, in Uniform, was courteous, and fixed the furnace quickly, and properly. I would recommend this company to others. This would be 5 Stars if you had found them, and I did not have to lay out so much money.

I was looking up a new home warranty recommendation and Choice was the best. I asked for an online quote and was called immediately by a young man whose name I did not get. He was an amazing salesman! He answered all my questions and I ended up signing up on a 5 year plan. Thank you!

Air conditioner was not running. Fan was burnt out plus one start switch and coil. Contractor sent by Choice. Was amazing. Completely fixed everything. Was polite and courteous, I am going to use him as my future airconditioning/heater repairman. As usual Choice Home Warranty comes through again. Even gave me rush service due to sick wife.

I am disappointed in the lack of communication on my request for oven repair. There was no update that the parts were going to be ordered thru Choice and I had to make the phone call to find this out after your closing hours to the dispatched tech that was sent to diagnose the problem. Today I looked and there is still no update since 11/12.

The company that came was on time, courteous, professional and quick. It was a really Great Experience. We would use this service and company again. I have been using Choice for 4 years and I always get excellent service every time.

The contractors who came out to repair our central heat, were on time, in fact, they were here a couple of hours before scheduled time which was great. Fixed the repair quickly. Contractors were very nice and very efficient. Very pleased with this repair.

Garbage disposal leak. Very good service, good experience, person doing work was polite and qualified. Thank you. Choice was very well organized, this was our first experience and was good, keep it up.

My central heat and air system went out on late Saturday afternoon, I contacted CH on Sunday and was sent an email that stated they could not find a technician in my area, sent several emails, called them on Tuesday and was assured that they were trying to find a technician, but to no avail. I sent them an email telling them to send the paperwork for reimbursement, and I called a technician and he was at my home by 4:00 pm.

Repairman here 10/1 and ordered part! It has been 6 weeks and stove not repaired yet! Called Appliance & Home Repair spoke to David ** and he is still checking if part has come in!! It shouldn't take 6 weeks to repair a stove knob!! Can you expedite the service?

Would never recommend to anyone. Scripted customer service with no care or concern in helping you resolve issue. I think a company who allows someone to go without heat without helping resolve the situation is horrible. Most likely part of their plan to accept premiums but do nothing to help their customers. No stars for anything.

I was going to spend yesterday just comparing companies. But salesman Ronald convinced me otherwise. I got 3.5 years, $60/visit locked in for life for $1600. He was VERY convincing. Now the hard part begins... how’s my first call going to go? Will Choice try to weasel out of paying every claim like American Home Shield and Old Republic? Time will tell. I’ll make it a point to come back and post about my first call. Fingers crossed!

I do not recommend this home warranty at all. One star is too much for this company. Poor customer service. The guy came to my house, only get the money and told me they need to ordered! And it take 2 weeks. He didn't show up and I need to call and call to find the person and the company to follow up. How worse can it be? Still didn't fixed! Worse service ever seen! Do not recommend it.

Furnace would not stay on. I believe my filter need to be changed. A simple fix but I do not know how to change the filter. I thought I had paid "AMERICAN HOME SHIELD" but unbeknown to me I was told by them today that my credit card was rejected, therefore there was no coverage warranty to contact a servicemen for service. CHOICE HOME WARRANTY took very good care of me. Thanks to Ralph, my service for a contractor is only $60.00 instead of $100.00. Also, the overall price for 6 years is GREAT!!!

When I purchased this warranty, it was done so on the phone. I was told the water heater was covered. My water heater started leaking 6 months later. On the claim form Tank was an option, Leaking. I noted that it was leaking from the tank on the form. This was on a Saturday Night. The earliest appointment was on Wednesday. The assigned professional called me. I gave them full details of problems. Wednesday came. I had to take off from work. I was told my appointment would be the first of the day. I should see him around 9:00am. He shows up at nearly 12:00. He immediately told me that this claim would be denied. 2 hours later it was denied. I called the claim department and was told to review back to page whatever paragraph D and I could see it wasn’t covered. Yes I should have read but I did buy on the phone with a representative explaining the coverage to me. It was more of what I wanted to hear.

I would recommend this company to friends and family. Customer Service is very friendly, and every claim I have placed with this company was resolved quickly. I appreciate service like this, and am a lifetime customer. I thank this company for taking good care of their customers.

Buyers beware! Received the worst customer service with attitude from their "revolution center" today. I had to cancel the policy I purchased due to the protocol of the title company that's closing our deal. I only canceled it to allow the sellers of the house we are purchasing to turn around and buy the same contract again for us to meet the protocol. Choice jerked my money out of my account within an hour when I bought the policy and then informed me it would be 14 days to put it back. I explained the urgency with us closing on this home for getting this taken care of and was placed on hold. Representative came back on to say that my case would not be escalated and I'd have to wait the 14 days. When I asked why, the policy was thrown in my face over and over and I was told no when I asked to speak to a supervisor. We will NOT be getting the new policy with this company. This is NOT who I'd rely on in a crisis.

Filed claim on Nov 8th to repair pool pump leaks. One week later I am still waiting to hear if CHW will pay to fix leaks. It should not take one week to process claims for simple problems! This is the second situation where I have recently experienced lengthy delays of one week or more to just get a repair person to come out.

Repairman came, saw the problem, needs drum rollers as I understood that was the problem, ordered parts in 2 days, dryer was working fine, they were polite and respectful. They are a credit to Choice and I would not hesitate to recommend them.

Garage Door - It was all positive in the way it was handled and the timeframe was excellent. Computer scheduled it for Monday afternoon when I called in on Thursday night; however, they called me Friday morning from the service provider and were finished before 3:00 p.m. that day. Excellent timing, work. Thank You.

Washer machine not working - I was greatly impressed on how quick I received the service. I put the order in the night and the technician was on next day at noon knocking the door... that's great. In regards of repairing itself, it looks like there was nothing relevant since technician opened and checked it and just worked after. Thanks for the service.

Called one afternoon, received an message that the guy would be out the next day. He was on time and did repairs in a short time. Great experience for our first use of your service. I have coffee with about 8 men each morning and you have been discussed at meeting and sounds like you have the best deal around. Use this any way you want, you can give my number to anyone who may want to know how good y’all are — I’ll tell them!!!

Josh ** was very professional & had great people skills. He gave a window call for communication making sure I was home. Josh wanted to make sure I had the ultimate plan, & stated he would call to see otherwise I would have had to pay the full price. I told him to go ahead & fix the door while I made the call. The agent said, "yes, you have the ultimate plan... just pay $65.00 to the technician."

Part of heating system failed causing electrical circuit to keep tripping, first call was for electrician to discover why circuit kept tripping, electrician discovered oil burner was the culprit. Heating technician had to replace malfunctioning part of oil burner, I paid out of pocket but will be reimbursed less customer portion of bill. ☺️

After being stood up 2x by XJC Appliance Patrick came through and had our washer fixed in 20 min! Professional, experienced, highly recommend! Choice helped clean up the mess and made sure we got the contractor we needed. The coverage is definitely worth it.

Not working blowing cold air. Technician came fixed but not working again. Need technician to return ASAP. Please tell Orlando to back ASAP. It is very cold in El Paso right now. The temperature here is 26*. The rep with Choice was very courteous & knowlegeable.

I got online with CHW around 9:30 yesterday morning... By around 11:00, I had a call from the company coming to fix our issue, and, a one day appt. It seem to be the norm with CHW... they will get there as soon as possible. Have various companies at their disposal, so, appts. filled rather quickly, if, they can!

I was told by The Choice Home Warranty person I would receive an email with the details of my renewal policy, but still have not received the email 4 hours later. You did take the money out of my account. Please send the confirmation email immediately. Thanks.

Furnace was repaired by a licensed technician. I was very satisfied with the work provided and would advise everyone with a home to get with Choice Home Warranty, you won't regret it. They will make you a believer like me. I have been a satisfied customer for five years. Try them, you will like their professionalism.

I'm very happy with my experience with the plumber that came to repair my toilet problem. I was called and notified that he would be coming in one hour. When he showed up they put shoe covers on before entering my home. They quickly diagnosed the issue. I paid the deductible and they repaired the toilet and were gone in 1/2 hour. Both men were very courteous and friendly.

TERRIBLE experience 2/2 times... AC: Service company technician assigned by CHW stated that my AC was hit by lightning and needed to be replaced. Claim DENIED. Had another diagnostic done by another service company who determined it was a broken switch which could be replaced by electrician. Total of 9 days and $160 later FIXED at my own expense.

I submitted a claim; Mr. ** visited on the weekend and checked the appliances. He was very courteous and helpful. I have called him since, due to a concern with the stove, and he listened to my concerns and answered my questions. I’ll be renewing my contract and will also recommend this company to my family and friends.

My microwave broke, put a claim, 11/5/3018. Now it will take almost 2 week to get it fix. That's not what I spent it for. My subscription I think it should be faster than what they telling me that I should wait that much.

Technician came twice, we paid $45 and did not even fix the problem. Nothing is fixed, house is still cold! I called customer service claim dept, told me to wait till they hear from technician. So take technician word against what the customer is telling them. Unbelievable!

Had a washer issue on a Saturday, just stopped mid-cycle. Called CHOICE HOME WARRANTY immediately at 1:15 pm... finally getting to use the service. I was told I would receive a call in 4 hours for appointment. No call! I called back again and they said well maybe because it's a Saturday on a holiday weekend (VETERANS DAY) it could take longer, maybe 24-48 hours. Work Clothes are in my washer and the door is locked and will not open. Monday comes still no call. I called them and they said they can't find a service provider for my area. Clothes still in washer, washer still locked. Called on Tuesday morning. I don't know... We can't find a service provider to accept the call. Not sure how long I was to wait until I had some sort of idea of a time frame. Just let me hanging out to dry. Unlike my clothes.

Lynch Appliance - They were amazing. Called night before to narrow the window and he was on time. Fixed my dishwasher, was very professional and Choice Warranty customer Service is the BEST!! She took my call, assigned it out and called to let me know that a technician would call.

The service was great from the beginning to the end. Got notice of when the service was going to be and able to work on Saturdays and with my time available for it just wasn't your time. The quickness of the part needed. Dustin the tech was great, very polite and explained himself of the problem he found on the unit itself. He did a great job. Presently very pleased with your service. Thank You!

My first experience getting a repair done with Choice Home Warranty has been frustrating, and unprofessional. I had a technician come to my house from Sears to diagnose and repair the machine. He diagnosed quickly, but he was on hold for 45 minutes with Choice in order to get permission to fix. Finally, he had to leave even though it was a simple lid-switch repair, and he had the part in his truck. A ten minute fix. Finally, I receive a call back from Choice after a 71 minute wait. The repair was approved...of course. So I had to call Sears back to reschedule a repair person to come to back to the house, to do the simple repair that could have been done previously which will cost me another 40 dollar service charge, and take another three days.

I called to have my refrigerator repaired and within a couple of days service mechanics came and repaired my refrigerator. The servicemen were professional, courteous and repaired my refrigerator very quickly. I was happy that my refrigerator could be repaired. Thank you Choice Home Warranty!

My kitchen sink was backed up, not draining. Called Choice Warranty on a Sunday Evening. Phone answered by a live person. Told him my problem. Was told I would get a call within 24 hours. I received a call from a plumber within 1 hour and was able to schedule an appointment the next day. Amy's Plumbing was great. Very professional and clean. She also gave me a couple of tips to prevent this from happening again. If I should need a plumber again I hope it is Amy's.

Electrician found loose connection in electrical box feeding exterior light. The light now functions as it was designed to do. The electrician called, was early and completed his work in a professional. I kept his card and will use it if the need arises.

We had a problem with our heating system. Filed claim online on Sunday night and the technician called Monday morning and came right out and fixed the problem. Service personnel was extremely knowledgeable and courteous. We can highly recommend Choice Home Warranty and Active Air in Conroe.

I suggest that you do not buy a Warranty from Choice Warranties. When you have an item that needs to be replaced ie. Dishwasher, Oven, the price they offer you is not even close to a replacement cost. I had a dishwasher and oven replaced and each time and only $300 was offered. The dishwasher was over $600 to replace and the oven will be over $900 to replace! Very shady... They put it in their contract that they can offer you a cash settlement. However, the settlement is always less than 3rd of replacement cost. I'm embarrassed that I even signed up with such an unethical company!

Thank you very much for a very efficient service! Customer service was excellent, the claim was processed in minutes and we had the appointment scheduled almost immediately. The repair company was here a day earlier than scheduled (they called to ask us whether it was okay, of course), the service was quick and efficient, everything was done in 15 minutes! Thank you!

Very pleased with the job. KTR Heating and Cooling was on time, completed the job, did great work, and had my heater working quickly. I was very impressed with Trent and the repair that was done. I'm nice and warm now. Excellent Job!!!

I am very pleased with Mr. Troy ** and all the other representatives of your company. Great customer service and response. Thank you for the excellent Veteran's Day, Senior Discounts and Service Call Fee. I would definitely recommend your work to my friends and family. Thank you!

Central heater repair - Technician claimed it was a bad installation a d charged me a additional $35. The system has not been touched since Oct 17 a d worked fine last winter for heat and all summer for the AC. Doubt if his finding of faulty installation was accurate. I believe somehow the wires may have come loose but I am at a total loss to figure out why or how. If I had contacted the repair company direct I would have saved $45. Very disappointing experience this time.

I called on Sunday 11/11/18, & was connected to ROY. I asked many questions about your policy, decided to purchase & explicitly told ROY I could NOT have this withdrawn from my account until the second Wednesday of EVERY MONTH. We decided on the “17” of each month & the first payment coming out on NOVEMBER 17th 2018... Much to my DISMAY— it was taken out IMMEDIATELY!! I called back, spoke to another representative STAN. He was so RUDE! Telling me I must have MISUNDERSTOOD! Oh NO. No misunderstanding on my part.

Was scheduled for Friday, November 9th between 4:00 PM and 8:00 PM, received a call about 4:00 PM asking if it was all right to come Saturday, November 10th between 2:PM and 4 PM. I agreed. Tim showed up a little before 2 PM and located the problem in about 30 minutes. I was satisfied with my first experience with Choice. It was easy to call in for service, did not have to wait but a couple of minutes. Received a email in about 2 hours letting me know the company that would be contacting me with the phone number. Overall was pleased with everyone I came in contact with.

I was a little upset that Choice Home Warranty was unable to get a technician quickly because water was backing up into my basement and causing it to flood. They allowed me to have Roto-rooter come out and service my house and though I had to pay the entire amount up front, they are reimbursing me for everything except the co-pay/deductible! Thanks!

It was simple to sign up for the home warranty. The agent explained everything that would be covered and answered any questions I had. The whole process only took about 10 to 15 minutes and we were done. The price is reasonable and you won't be left short if anything ever goes wrong.

Rooter Man did an excellent job on my plumbing problem on 11/07/2018. He is a very kind man and every time he has come to my house to fix my plumbing problem, I have been pleased with his work. He shows up on time, diagnoses the plumbing and takes pride in doing a good job and fixing the problem.

I made my claim online with Choice Home Warranty Service the second time and checked for an update within the half hour. I received a quick call from Ultra Heating and Cooling. My first claim was made by phone and the response was just as quick and efficient from Appliance Alliance who fixed our dishwasher. We are very pleased with Choice Home Warranty and both Vendors!

Spoke with "Nicole". She was very pleasant. Let me know that she was doing me a favor because we have several policies with you by giving us $200.00 towards the replacement of our garage door opener. Tired of the trial of getting coverage for the item, I agreed. Your ad paints a scenario that things get old and will break...Choice will let you be worry free concerning things that will break and need to be fixed or replaced (this is not verbatim) and when your technician shares with me that the motor just wore out due to age (not due to any other outside factors but just normal wear and tear and age) I'm told that that is not a good reason for the breakdown. And that you will not cover it (technician said it would be $500.00 +/- tax depending on Choice fixing it or me fixing it).

The notification time to locate our own tech was much longer than 24 hrs - tenant was without heat or hot water for days waiting for problem assessment. It took less time for claim rejection. Now we must go through the appeal process to get the coverage we purchased. This is second time a major appliance replacement has been denied. News reports of past CHW practices make me wonder if we have been duped as well.

The service Rep. seemed nice enough but, I repeated my address at least three times and it was still incorrect on the policy I received by email. I hope this error will be changed just in case something happens and I need the service.

Garbage Disposal Repair. I was very happy with the work. I was able to get my garbage disposal repair within twenty-four hours. The only issue that I have is when I call your customer service number the wait is too long.