Choice Home Warranty Reviews

First we called in regard of garbage disposal and Loyalty plumbing came and I paid him $45 and said it is electrical issue. Then electrician came and charges me $75 because insurance will not cover it. The same issue, called the insurance again. They send me Loyalty Plumbing again and they said that the supply line is leaking which is covered and the faucet is leaking but not covered. So how come the first doctor with loyalty plumbing didn't see that to start with and making me go thru almost a week without cooking because this is the main kitchen faucet. And now they want $275 to change it and I have to pay for it and everything with this insurance not covered. So why do I need this insurance? Just getting their money every month out of my account and never did a claim in 6 months and then not covered and go thru all of this where I got a certified independent contractor yesterday and he is gonna do all the job parts and labor with one year guarantee for $250 and is gonna be done today.

Air conditioner unit - Showed up on time, did the work efficiently and explained what was wrong. Received communication in a timely fashion. Pricing for the call was reasonable. High marks for all involved. Thank you for a good job. Will recommend this company to others.

It was a very easy policy to purchase. They gave me great discounts. I haven't yet used the service so I cannot comment on that. I went with this company because you can use the service person you want to use (as long as they are licensed and insured). Hopefully it is as good as the other referrals I read indicated they were.

I appreciated very much the service that Vince gave to me when helping obtain a contract. I believe that he went above average service for me and made me feel secure knowing that I would receive great future service. Should I ever get a chance to recommend Choice, I will immediately.

I am not pleased with the sales pitch of this company. I was told that appliance repair or replacement was included with the basic plan. This is not the case in looking over the policy. I am cancelling this policy for this reason.

They locked me in for 3 years with a discount. But they are the worst home warranty company I have ever dealt with. I think most of the reviews on this site must be fake. I know others who also have struggled with them. Getting them on the phone or even submitting a claim online was so difficult. There is one plumber in my town willing to work with them...only ONE!!!! And he said he hates them and their company, Isn't renewing their contract with them because they are so awful. They refuse to cover expenses.

I feel that your renewal process is WAY too aggressive. Entirely too many phone calls, emails. When I did call, I got the BS pitch "I can offer you this deal, but only right now, no call backs." I NEVER do business under that ploy - EVER. I needed to discuss this offer with my wife - our unbreakable policy - and I needed to change forms of payment, but did not have the card I needed with me - Well, that was too bad - now or never. This ploy immediately lost credibility due to an email I got that day which said "We want you back!" and offered the same rate, plus an additional 15% off. Bottom line, I like the warranty, but the sales/renewal process is terrible - 1950's era pressure pitch. I called the next day (today) got a more reasonable person, and renewed.

The tech was very professional and knowledgeable, he analyzed the problem and had the problem fixed in a few minutes. The furnace is working fine and my house is nice and warm. My wife and family are very happy. Spring is near. THANKS. God Bless.

This company makes claims about all the things they covered and when 2 of my major issues arose, (HVAC and water heater) I was told that it was not covered. Very disappointed. Read all your fine print!!

Air conditioner repair - Wonderful experience, excellent service from Edger ** the service tech, very professional and caring gentleman. Choice needs to recommend this guy as much as possible, he was outstanding. I’m a very satisfied customer! Glad to have Choice in my corner always.

The service was cordial and informative. He explained what happened and ways to prevent recurrence of the same problem. The back up was from the washer and as a precaution, the technician went through the main sewer line to clean out the line.

Great service and quick response to my problem. The local company came and quickly diagnosed my problem. Then Choice sent me an email and told me how much it would cover. It was very fair. Thank you. Will recommendation to all.

I will be very fair. I called for service for my hvac. A service came out and said it was electrical and he couldn't do anything. Paid $45. You assigned an electrical contractor who came out and said it was hvac problem, with compressor. And he couldn't do anything. Paid him $45. The hvac person you reassigned to come back, waited for approval to repair based on the findings of both contractors. Then I received a email saying you would not cover it, because it didn't seem like "normal wear and tear, but rather an unusual failure to a system that shouldn't have failed before it's time to normally fail.

I wish for our first claim we could give this company a better review, however, there isn't anything good to put. We called on a Friday, understanding that in 24 hours a plumbing co would be calling us. Come Saturday evening, no call, we called to check status, and they stated they were still working on it, on Sunday evening, no call, Monday no call, mind you we checked in with the company daily, never did they tell us or let us know they were still working on it. Tuesday we called a plumber ourselves, and it was fixed in a hour. We will be reimbursed 45.00 after 45 days. Just very frustrating have to make all the calls when we pay them to help us.

Total plan, received good explanation, senior discount, payment plan. The agent, Keisha, was very kind, accommodating, professional, amicable and patient. I hope to be able to recommend to my friends, and that you don't change the rate on me. Many coverages like to raise their rates often. Thank you very much for this opportunity.

I have called several times when using the website wouldn’t have solved the problem. On 2/2, I called and spoke to a very personable and caring rep. Subsequently because the company that was supposed to come out didn’t show up or call, I needed to call again on 2/4. The first female I spoke to before getting discounted was very pleasant and sincerely tried to help me. The second and last female reps that I spoke to were rude and wouldn’t listen to me because they were just repeating what I had already heard. Thankfully, a company came out on the morning of 2/5. He fixed the problem thoroughly so I will not have to deal with rude reps, again.

Y'all help me out very quickly. Your information was spot on. Greg was very nice and helpful. I can't say much more than he was quick and nice and informed me with all the information that I was looking for. Thank you.

I went with Choice Home Warranty after receiving a flyer from my Credit Union. Isaac, the sales rep, told me I could use my own technicians. I quickly found out this was not entirely true. Our thermostat went out and I called to make a claim. After fighting with them for three days, I had our own technician come out. He fixed it and charged me nothing, the kind of relationship you develop when you use a company for 13 years. Right after he left, Choice called up and authorized the use of my own technician (it did require a call and involvement of Isaac, the guy who sold me the warranty). I told the claims agent, "Thank you for nothing. Over 2 days with no AC in the summer - great service."

Washer repair - Technician came in a timely fashion, quickly diagnosed the problem, filed for parts with Choice, and returned two days late to install the parts. Everything now seems to be working properly. I hope to be able to use him the next time.

Not very happy right now, the part needed is not ordered at the time of this writing, 3 to 5 business days to get the part, 24 hours to schedule to come out, this is not acceptable. Please have someone contact me to discuss this issue.

Half aid house no power. I waited 2 days for someone to come out to assess the problem, but it was worth the wait. Very pleased with the service from Miller Electric. He actually explained how the circuits were wired in my house and what to do to avoid a possible fire.

You came out, were unable to fix problem. Said you had another appointment you had to go to and would come back. You never came back. I called the man who came to the house and the company and no one took my calls. I left messages and did not hear from anyone. In the meantime I have ** all over my bathroom and hallway and could wait no longer. Called someone else and they fixed within 1 hour Cost $405. What the hell do I need you for. I paid you $480 for the contract and you cheated me. Not only did you not fix you never came back or answered my calls. You people are not trustworthy. You are morally bankrupt. You have no morals, no characte no integrity.

I submitted the above claim regarding my water heater. A second claim (that I did not submit) was created on behalf regarding plumbing system in my home. I was then told that this claim trumped the water heater claim and I had to resolve that claim first before the work on my water heater would be approved.

Frankly, one more call from the telemarketing department and I would have gone with another company for coverage. I haven't had to make a claim yet, but your coverage was well rated. But from the minute I pulled up the first web site page, the telephone started ringing. I'd barely say "no thanks" to the first one and another would call. A real turn OFF!

I have been using Choice Home Warranty for several years and they always respond quickly and take care of me. The last time I called to file a claim, a technician arrived within 1 hour and solved the problem. As a Realtor, I have referred Choice HW dozens of times to clients and they are always satisfied.

Heater won't work. The technician came in, diagnosed the problem and fixed it within an hour. He was professional and accurate with great work ethic. I appreciate his quick and reliable repair of my heater. He was awesome!

Took four days before technician could arrive for a dead refrigerator. Took additional five days before repairs were approved. Estimate is currently at least an additional seven days to receive parts and who knows how long after before they can be installed. This is over two weeks for a device that can’t keep food cold for longer than 12 hours and cost me hundreds of dollars to replace. While I can understand most other devices taking this much time, I find this time frame totally inadequate and I should been made the offer to purchase a replacement refrigerator within a day.

Although the company was late getting to my appointment when they arrived they located the problem quickly and repaired it. Took the time to explain everything very pleasant and accommodating. The repair was not a part of my warranty but I didn't know that because I never got a full copy of my policy stating what services are covered. Requested several times but nothing disappointed.

Agent was very knowledgeable and polite. A very good sales person. Explained how the Insurance works in details. Gave us the best price for the best deal. Gave us her name and contact number if we have any further questions.

Sounds like great value for the price. We shall see what we shall see. Great phone experience. Answered all my questions. Everyone should have this service. I'll share with my friends. I'm trying to read the fine print, a little difficult.

Leak and then no water at kitchen sink. Choice said plumber Would be there in about two days. They gave me his phone number when I called and explained. He very nicely came that same day. I highly recommend this man. His plumbing company is wonderful. The name of the company is All-Boro Plumbing, Scott Kreitzer did the work. He was cheerful, efficient.

Shortly after my wife and I purchased a home, the garage door opener failed. I called Choice Home Warranty about the situation, and actually had an appointment set up to fix the issue before I got off of the phone. Due to extreme weather conditions in my area, I agreed with the repair company to move back my appointment. When the people from the repair company arrived at my house, I was very pleased. Angel and Jim from King Garage Doors went above and beyond with respect to their service. They explained to me how the home insurance policy worked, installed an upgraded garage door opener, and even adjusted another garage door opener that I have (for I have a three car garage) without asking or charging a fee. Without hesitation, I will definitely call Angel and Jim at King Garage Doors to come out and work on all of my garage door needs.

I am not satisfied with the way I was treated when it comes to me having a new toilet. The runaround very disappointed. I’ve been a member one here and more now. I never use Choice before. I just started using and I still not treated the way I expected to be. I was not expecting to be Upset from just dealing with your people. If a claim is submitted someone need to take the time to take care of it. Not sweep it under the rug.

Furnace was not heating properly. The gentleman that came to service it... found the problem, ordered the part and fixed it. He also explained to us what we can do to ensure that the furnace is properly maintained. He was very professional and courteous.

It was a great experience like I called at Sunday afternoon and gave my claim for garbage disposal leakage and in next 2 hours I got a call that my claim was given to a company for Monday morning time frame 11am to 3pm. I called them in the morning at 8am to make it by 9am and the guy was here and he did the job very well. Good job CHW.

I had an unbelievably disappointing experience as I was suddenly told that I didn't have coverage for ALL of my property, but only certain things. Customer service tried to explain, but the damage was already done to my trust for this company.

I didn’t know there is a cap on plumbing. I need a supervisor to call me back to discuss this. I couldn’t get through your customer service. Waited for the plumber and nothing was fixed. They charge too much for simple things.

We had a very good experience with CHW and Sun Appliance. The technician called ahead of time to find out the problem (Oven stove). When he got here, it was actually a different problem. He had to order a part and was back in a couple hours to install.

Called CHW for a quote and plan options. Representative was knowledgeable but I was a little upset because of a misunderstanding and it seems like I was being rushed to make a decision. As we started to communicate more, the representative apologize and we got an understanding between each other. I was happy with the representative and how hard he was willing to work to find me the right plan with the right price. The plan he provided me was affordable and the coverage seem to be a very good coverage for the price. I was over all happy with the plan, price, and conversation. I'm hoping that the customer service, process, and the relationship with CHW is a good one.

To anyone considering buying a home warranty, please do not buy Choice Home Warranty. It is a freaking joke! They don't cover anything when it comes to plumbing problems! Example: On December 21, 2019, my water softener had a full on resin blowout which caused damage to the water-heater and water lines through my home. So, I had no water access for four days before X-mas. I called Choice Home Warranty, and they told me the soonest they could get someone to my house would be on December 24th, three days later. So, I would have to go without water for three days in my home. I asked if they would reimburse me if I found different company that could respond, and they said yes I could submit for reimbursement.

I'm sticking with Choice because their rates are low, and even though they don't cover some things that my other company would have, I'm hoping by saving money each year, if I happen to need those Services it will be a wash. If you're considering Choice though, just know that when you come up for renewal they will bombard you with emails and phone calls, starting four months before you are even due. For my most recent renewal, 36 emails and 11 phone calls. I've been told they will take me off the list but only time will tell if that actually happens. When I do have a reason to use them, I'm happy with them.

I just purchased this Warranty for my home, so I have not actually used it. All I can say at this time is that the person I spoke with appeared to be very knowledgeable, polite and helpful. I will update if/when I actually have a need to use this Warranty.

Choice Home Warranty is a scam. They may provide service to the homeowners, but they do not pay the contractors they sent to do the work. Search the internet and you will find thousands of claims by subcontractors that have not been paid.

This was the 2nd time for the same problem, but different company. One guy says I need a gas valve, 2nd guy says I can’t dry 2 towels, 7 pairs of men’s briefs and 7 pair of socks, something I’ve been doing for years.

You sent the same technician that you sent last year. We will not be with you all NO MORE. Your prices are too high and you don't cover enough things. He was rude. If you can not get different technicians that you all pay cheaply then people need to get rid of the Choice Home warranty and find somebody else.

Furnace wasn't heating. Called CHW early Friday afternoon. Someone was scheduled the NEXT day! I waited, my window was 12-3. No call, no show. I called the repairman, no answer and voicemail was full. I texted the man, no reply. Called CHW, they tried contacting the repairman and again no answer. They called another company and they had scheduled for Monday! I called the new company as I needed Heat Now! They couldn't come Saturday, but came out Monday and fixed the issue in 30 minutes!!

All the coverage and discount provided is excellent and worth over a long period of time. The copay is reasonable and service is excellent. Look forward to building a good relationship with Choice Home Warranty customer service. Although it takes time for options to appear on account, it does appear eventually.

Inquired about cost/coverage/deductible with Choice, after being an AHS customer for years. Was very impressed with the transparency, and lack of a 'hard sell'. No pressure - just straight answers to my questions, and an extremely good deal compared to what I was paying. Looking forward to being a customer of yours for many years to come, if this is any indication of the service I'll receive.

We joined Choice Home Warranty 4 years ago with jade in our eyes, been burned several times already. Price was too good to be true $** for 4years and an awesome service call charge. WE ARE VERY HAPPY. Our 20yr old washer had been repaired a couple of times by Choice Home. Lo and behold we called. Washer bit the dust. Next thing we know we have a check for $299 to buy a new washer. Found it at AAFES Hi Efficiency for $308 + delivery. WOW. We are now renewed for 6 years. KEPT SERVICE CALL RATE... WOW. Any service call that had issues Choice Home resolved. What can we say except thank you Choice Home Warranty. We will members as long as we own our house (purchased 1977).

Shower valve failure. I was unhappy for several reasons: Choice could not find a plumber for over 3 days. It required my efforts to find a plumber. Buckeye Plumbing was here to diagnose the problem. We waited for over an hour on hold and never had the choice technician respond. We then got requested a callback. By that time we received the callback, the plumber had left the premises. We had to have the plumber return and speak with him on his mobile phone.

The company you assigned was very prompt in contacting me and setting up an appointment to come to my home to repair my washing machine. The technician was prompt and courteous and quickly repaired the machine. He did not try to upsell or sell unnecessary parts; he told my wife no parts were needed. It was only a plugged drain. I would recommend this company to others because they are prompt and honest.

This company has denied AC claims. I went 2 & 1/2 months without a washer and was told every time, “we are not an emergency service!” So if you want your home systems working asap, do not sign up for this company. The first day, the tech only diagnoses the problem. Then it takes two weeks or more for the tech to come back to fix the problem.

Choice Home warranty is horrible, I will be switching to American Home Shield. I have paid you all over 400.00 dollars and your company does not cover anything. I should have read all the reviews and I would not have chosen your company.

The agent was extremely helpful, Took the time to walk me through the entire process of obtaining a new home warranty. He explained all the process and procedures for the plans and claims. I would experience. The agent also recognized the fact that I was a veteran and offered a veteran's discount, and thanked me for my service.

The blower motor died on my furnace on the coldest day in 50 years. I put in a claim and within a few hours I was set up with a heating company. They came out when expected and saw the problem. A new blower motor was ordered and within one was delivered to the tech and I had heat. I am impressed with the speed everyone acted, especially on such a very cold day.

I spoke with two very knowledgeable gentlemen and both were very, very nice and answered my questions regarding the warranty program. The pricing was fair and, the best thing is that I could understand them clearly. I’ve been on the phone this past week to try to get something straightened out and the people had such a language problem, it was hopeless. Thank you for having reps that speak our language.

Great job, very professional and fast service, It just took one call and Choice responded immediately, The technician was nice and skillful. It took him less than 30 minutes to complete the task, the washer is now working fine, Thanks.

Your company advised me that my dryer would cost too much to fix and that you would replace it. Instead you offered me much less than it costs to replace it. The going price for a new dryer of the same make costs a minimum of $899 and your company was only willing to give us $299. That is only $600 short.

I have had my home warranty with Your company almost three years but this time is the first time I have felt that nothing has been fixed. A technician arrived at my home about 11:30 and did nothing but told me that another machine would have to be sent out to fix the problem (clogged drain in kitchen sink). I have not heard anything further and the water has overflowed into the kitchen floor creating other problems. I need the drain problem fixed. I have paid out 45.00 for nothing!!! I am very upset!!!

Excellent service. Our garbage disposal went out, we called, made a claim and within eight hours we had a new garbage disposal. Very pleased with the service we received. The serviceman was prompt, courteous and very professional. We would definitely recommend Choice Home Warranty to our family and friends.

The contractor, Chester **, of Jones Drain Services and Plumbing, was very professional, on time, and very efficient. He explained the problem and after a further inspection determined that I needed new garbage disposal, as the current one was eroded I highly recommend Mr. ** for any future plumbing need.

My Washer machine was leaking water and the tech arrived the next day after I submitted the claim. He found out what was wrong and immediately ordered part. He also Called me to inform me part was ordered. This warranty service is amazing.

Drywall replacement - The constructor is very expertly and carefully. He is kindly share many knowledge of texture and painting. Also, he works efficiently. Just take the work on time while got CHW permission. He cleaned every thing after work done, very satisfied.

Choice Warranty always gets back to me in 24 hours with someone to fix whatever I have an issue with. The company to repair has already come out and we are now waiting for the part so they can repair it.

Repairman was to show up between 11:00am and 3:00pm. He showed up at 4:00pm. As of last evening at 6:40pm repairman had not put in his report on disposal to Home Choice. I am a realtor and have tenants in this unit that have been inconvenienced now for days and unable to use their kitchen sink, as water is not draining.

I had a leaking commode and the plumbers came within the timeframe scheduled. Completed the job in a timely manner. The only downfall was service provider vehicle leaked oil on my driveway. Oil leaks in driveways should not be happening.

I was recommended by my neighbor. I called and spoke with a very knowledgeable young man named Ralph. He was able to answer all my questions. I liked that I got a free month and that my neighbor also got one.

I am very dissatisfied with my current claim. The service provider never showed up to check my problem nor did they call to cancel. I contacted choice warranty and used the call back service. It has been over 24 hours and I have not gotten a call back. I will definitely be leaning toward another home warranty provider when my contract ends.

Last year I switched warranty company and what a mistake that was. About 2 months after contract went to effect our ac unit stopped working and long story short CHW did not pay for replacement because it was too short a time on the contract for them to honor repairs and they claimed the unit was not in working condition when contract took effect. I was appalled and even the contractor could not believe the decision and said the unit stopped working because of normal wear and tear. I will never recommend this company to anyone. They do not like to replace unrepairable items.

Water heater - Immediate an awesome service, questions answered immediately although it wasn't what I wanted to hear. The contractor Fenner Contracting - they were incredible, they should get a nod on their behalf.

Technician was very courteous, made a special stop in the evening and when the parts came in, he was not schedule but was in the area so he came and put the parts in. Put the parts in a timely fashion. Would recommend to other friends.

Excellent service from this service company! They are friendly and nice at the same time! Our home is under warranty with Choice! An excellent service company, by the way. Our services required 2 times dishwasher repair and 1 time garage door repair.

The tech from Quick Appliances came and did a great job of repair. He did every check to find the problem and in no time it was found. This was Quick Appliances second time out for this washer and was well knowledged on it. Again great job and love his to come back.

Bought this warranty product about year ago. Have tried to use it twice both times wouldn't fix it. 1st was compressure on refridge now my water heater. Said tank is not covered there is not much more to a water heater but the tank and a way to heat the water. Totally disappointed in service. They promise the world then don't do crap.

I submitted a claim online on 1/31/19 and got the call from a plumber the same day in less than 2 hours. The plumber came to my home the same day and fixed the problem (water heater). He was very nice and very professional and did not leave a mess!!

After the technician called you guys offered $170 however the replacement cost (for built in microwave) is $650, I had to argue and hassle with a not friendly sales rep. She finally offered 350. This is less than half of what I have to pay to replace my oven (counting the service fee). Not really happy.

I have received an excessive amount of phone calls to renew the policy. For the past few months I have received 2 or 3 calls per day even after I requested they stop. This on top of daily email request.

Heat out downstairs. CHW scheduled and provided the contact for the repair company within hours of my online claim. I talked with technician and made specific arrangements to meet him at my home. He assessed problem but couldn't fix it. He called CHW and reported issue. CHW then contacted immediately a company specializing in my problem/type of unit and provided the service co name. Problem was fixed by a great company, Fast Lane Mechanical, very quickly. GREAT technicians, great, quick service by CHW and overall wonderful experience. Thank you!

Plugged drain. 2nd plumber. 1st one wanted to wait a week for service. Called Choice. Got plumber next day. Well done choice. Plumber came out in extremely bad weather. He did a great job. Very friendly. Again well done choice.

Submit the claim for leaking under kitchen sink, the technician came and said the faucet not covered by Choice Home Warranty and he offered his own faucet for $325! So what’s the point having a combo home warranty if even just the faucet not covered! So he just took the service call $60 and left! Ridiculous! So I submit an appeal to manager! The manager very rude! And called that the faucet not covered and we have to pay $150 just for the faucet! They should let me know that the claim I submitted not covered before they sent someone and just took the service call doing nothing! I will never be with Choice Home Warranty because they just don’t care even you are a valued customer! They just want your money!

When I opened service call on computer I got no follow up till I called you. I then Had to wait 24 hrs before you told me about a company that couldn't do the work to start with and that I have to find my own service company which this is twice since I had the contract. I had to find my own service person if you don't have the vendors to fix things in my area. You should tell me to find someone when I call for service or not be in business in this area. Now I have to wait to get my money back for the call 30 days plus waited two days to get my problem fixed.

I've had a different service company for the past six years. Besides being more competitive and comprehensive, my talk with Terry ** of the sales team was decisive in my decision to choose Choice. Terry's patience and clear explanation made the buying experience very comfortable.

It's nice to not have to search for someone to fix your appliances and worry about how much it's going to cost. I just pay the set amount and that's it. They also were really good about keeping us updated with our order.

Have been a customer for years and have used their services before with great results, but this past time it took 8 days for technician to come out to repair. 1st one assigned didn’t even show up for scheduled appointment. The technician that came was wonderful and very knowledgeable and had it repaired within 30 minutes. If there are no technicians in your area they may have to come from out of town if they accept the repair order. Work on getting more technicians in the area. 8 days without heat in freezing weather is a long time.

We have with Choice Warranty for three years now and we are very happy for their service. When I woke up yesterday morning I found out our furnace is not working. I can not believe this had happened as the temperature outside will drop to -7 during the day in our area. I called the Choice Warranty and they dispatched the claim quickly and a technician came in around 3:00 pm and resolved the issue. Now we can stay warm inside the house in such cold weather. Thanks for Choice Warranty for caring about their customers’ needs.

Water leak in the wall. The problem has still not been addressed even though a technician has been to the house. It has been 4 days since the problem was reported. The process Choice follows is not effective for a water leak. They assigned my issue to an incompetent company who could careless if the problem ever got fixed. Very disappointing.

Every single time I call to put in a claim it is initially denied. This seems to be a protocol. I am very upset that I had an issue with my A/C and there was zero cooperation. Just a flat denial. I had to come out of pocket $5k to replace unit. All other call start with, "Sorry it has been determined. The issue or item is not covered." Then you say, "Ok we will send a technician". The bad flavor and experience it's already there.

We are so pleased with the technician from Cortinas & Sons. He is very good, he fixed the problem with our heating system in a short time. His diagnosis was precise, as soon as he replaced the broken board, the heater worked right away. We couldn't thank him enough for his proficient and competent service.

Updated on 09/17/2021: The overall experience was good. After I submitted my claim the first email I received asked if I wanted to opt for reimbursement. I did not because I hired you to find a repair person. Even before that email I received another asking me to rate your performance before you even done anything. As I stated I was happy with the outcome, but the order of your emails needs examination.

If all is as it seems (and I did my homework prior to today), then I'll be giving everything 5 stars. The truth will be in the experience. I'm curious to see how truly comprehensive the warranty is. While I would certainly prefer to never have to contact you for service, in the event that I do, I PROMISE that I will write glowing reviews. Everywhere!

Dishwasher broke. The rep was very professional and everything was done in a professional manner. Their response was fast. The tech was there the next day and very professional, need to get a new dishwasher but that's fine YOU all have a great day and will call again when needed.

The Merchant you supplied Top Notch plumbing Inc. came to my house a day early. Very quickly cleared out stopped up pipes, found a leak in old Garbage Disposal, replaced with new unit, he told me wear & tear, got old unit, anyway in less than an hour cleaned out stopped pipes & changed Garbage Disposal. I am very happy with service from Top Notch plumbing & Choice Home Warranty.

Customer service rep was very knowledgeable and went over all the protection you offer for my contract. Great price and very competitive. Looking forward to using your service. Good online communication.

This last experience with Choice Home put faith back in me about the company. The claim was handled well and the technician sent to my home was very professional and concerned about the issue. I am very pleased with the service.

The dryer was making a weird sound. Tom, the person who came to our house yesterday was extremely nice, very knowledgeable and he knew what he was doing. Yesterday was the first time that we had a claim and we were extremely please with the results. We will recommend Choice Home Warranty to our friends and family.

CHW decided NOT to repair my 2013 Samsung 4.5 capacity washer with steam cycles because it is "not cost effective." Under the policy, CHW has the right to decide to repair or replace. CHW has a unique definition of "replace." Was offered $450.00 as a replacement value. After a somewhat frustrating conversations with a Case Manager, accepted $550.00 to replace the Samsung 4.5 capacity washer with steam cycles that today costs well over a $1,500.00 to replace. Ironically, the repair cost (to replace one part that holds the rear of the drum including labor) is $560.00. I could NEVER get an answer to the question of what brand of washer with the same features cost $450.00 to $550.00. Just kept being told, "Sir, you are not listening to me. We do not replace a brand, color, or style, just comparable features." NEVER was able to get a comparable machine reference that cost only $550.00.

Plumbing: Calvert Plumbing: Excellent service! They contacted me letting me know they were on their way, they kept me informed of the repairs and explained everything they did. Asked if everything was to my satisfaction before leaving. I was extremely satisfied! Electric repair: Phoenix Electrical: Excellent service! He called to give me a specific time estimate. He was punctual and explained everything he did. Asked if everything was to my satisfaction before leaving. I was extremely satisfied with his work!

Heating problems - Very professional, inspected and found the problem and did safety check. He let me know would have to get the part and approval 1st off, and he wanted to set up to come back out in the morning. They came out the same day I couldn't believe it.

This home warranty service has provided me with good peace of mind in times of crisis; the things that have been covered by my policy have been repaired by expert technicians that come to my home and do a wonderful job the first time out and there is not a lot of time wasted waiting for repairs for covered services and CHW has usually been quick in getting back to me when something falls outside of the realm of policy for repair or some part of a repair is not covered. I'm almost always happy with the level of coverage and would definitely recommend CHW to others as they have saved me on several occasions with covered repairs (i.e., A/C unit, electrical problem, dishwasher problem, interior wall leak, etc.).

It took 3 different plumbers to fix a minor leak. The first misdiagnosed the problem. The second stood me up twice. The 3rd plumber was very good from PE & Beyond. I also had to pay for several parts not covered in the warranty???

Furnace would not come on. To heat house serviceman had to go get parts to repair. He did a very professional job. He arrived at the time he said he would. Great job. And I will tell people about my experience with Choice Warranty.

I submitted a claim on 1/16. Choice had to find a contractor to address my issue. I told them that I had to be out of town and would have to my Dad sit at the house for the plumber. The plumber called and said they would be at my house second stop. They didn't get there until after 5:00 that night and was told that they had emergencies come up. I asked why mine wasn't an emergency since I had water leaking in my house. They replaced two water lines they said were leaking. I told them I didn't think that was the problem because there wasn't water coming from the water lines. It was coming from the floor. Plumber said, “Yep you have a drain problem” and left. I called Choice and Choice said that they denied the Claim because of rust but this one time they would go ahead and pay for it. I said that's fine but the problem isn't fixed. The agent said, “Ok I'll send you the money and you can find someone to fix the problem.”

Technician was knowledgeable and fast. Timely. Courteous. He did not appear rushed and was also very informative and thorough. His timeline for getting approval from warranty company was accurate as well. He was also able to give me a pretty good estimate about parts which were not covered by insurance, where to get them, and which ones were most economical.

We filed a claim for our heater last week around Wednesday or Thursday. Shortly thereafter a technician was assigned and scheduled for Saturday. They showed up without calling beforehand but they showed up in the window specified so I was ok, at least they showed up. The technician saw the issue and said he would return after Choice Home Warranty approved the work. Monday comes around, approval is given and an appointment set for between 12-4pm Tuesday. It is now 4:30pm and no one called or showed up. I called at 3:30pm to confirm, and no one was at the office of the technician. Not at all professional.

The first part of getting the warranty was painless and customer representative was friendly. After we agreed to a 13 month contract the rep became very pushy about a 5 year plan and then a 3 year plan even though I repeatedly stated I was only interested in a one year plan as we had very negative experiences dealing with two other warranty companies and wanted to see how this company was to deal with. He was so aggressive in attempting to "sell" the longer plans I almost canceled the one year and am still considering it. Way too pushy and would not listen. Very dissatisfied already and contract not even in effect.

I would never recommend using this company. We have had Choice Home Warranty for about 6 months or so. We have made 3 separate service calls. Exactly $0.00 and 0% of our needs have been covered. Most recently we had a leak in our hot water heater. The company sent out by Choice determined the leak was from the tank and it needs to be replaced. Despite the fact that our plan covers hot water heaters, Choice denied the claim because “CHW is not responsible for main, holding, or storage tanks”. What then is the point! Do not believe what they tell you over the phone about the great coverage. Read the fine print. Their lists of exclusions are long.

My wife and I are very satisfied with the quick prop service of Choice Home Warranty. Being a homeowner choice makes it easy. We would highly recommend choice home warranty. Our heating unit was up and running within two hours of my call to choice.

My furnace was running constantly and switching to Auxiliary Heat, then blowing cold air through the vents. Choice Warranty responded quickly, the contractor contacted me within 24 hours to schedule a diagnostic service call. I will be renewing my contract with Choice.

Initial vendor had 1 star rating so we called to request a new one. 800 number would disconnect us after going thru 2 voice prompts. Had to call next morning. 2nd vendor was highly rated and did a good job but he was unaware that claim was for a wall oven which required an additional person to pull the oven out. (He thought claim was for stovetop/cooktop.)

On the 23nd of Jan 19 I called to report a stopped up toilet and tub. A company was assigned and an appointment was scheduled by e-mail (no phone was received) that someone would arrive on the 24th. Late afternoon on the 24th two individuals showed up and started to work, they worked for about 15 minutes and was unable to complete the job and had to return to the shop to get another piece of equipment.

Dryer and seal on dishwasher - Very helpful people that set up the appointment for me. The appointment was timely and with a very nice gentleman named Roger. He made contact with me prior to appointment, was on time and came in and made the repairs for me. I appreciated his service.

Technician was excellent. Did a nice job. Would recommend this company. Installed part and tested ceiling fan several times. Technician was on time and knew the problem and fixed it immediately. AAA Solutions performed great service. Again definitely would recommend this company.

I felt that all questions were answered thoroughly. I felt comfortable asking about details that my husband and I had gone over together before the phone call. We were sold when we got the discount to take the coverage for three years AND with a lower service call rate. We also liked that the price was not going up!

Wanted to look into a home warranty and Rachael was great assisting me. The cost and coverage for appliances were great and getting a senior discount helped to seal the deal instead of thinking about it. I have already given out the company name, website, and phone to at least three people.

Have not had to use this warranty yet as I just purchased it today, but the representative was very good, knowledgeable and polite. He knew what I wanted and explained things to me very well.I hope the service is as good if I have to make a claim.

I contacted Choice Home Warranty when my garage door broke and wouldn't open. The representative verified my coverage and immediately contacted a service provider and made an appointment for me. I received a confirmation email within the hour that everything had been scheduled. It was really comforting and a stress reducer to have a Home Warranty Company like Choice.

In the heat of summer it took months and 2 different companies to come look at our air conditioning. It wasn't cooling correctly and needs replacing due to its age. You told us we weren't keeping up with yearly maintenance but I appealed as I have receipts to prove otherwise. Never heard a word back. But our monthly payments sure keep coming out of our account.

I just registered with CHW today so I cannot speak to the service aspect of the plans however, their rates are great on the Total Coverage package. We received a quote from another company to cover only our washer/dryer and it was double the amount for the same time frame. We just hope if it comes time that we actually need service that it will be equally impressive.

My Samsung dryer broke down. Called Choice Warranty & they were very prompt getting back to me and fixed my dryer within days. Appliance Plus sent a repairman name Randooph. He was very knowledgeable & fixed the problem within a half hour.

It took a week to get a repairman to my house. Then he told you what was wrong with it. You all decided to replace it. There was no way I could replace the unit in my home for what you all offered. The person that called that told me and she was nice said your policy would not replace my broken refrigerator with like item. I had a double door model with ice maker thru the door. The lowest price we could find in this city was $1250, she said only will pay $750. Will you please tell me where I could have found replacement for that amount?

Kitchen sink leak. I called in a claim on Jan 16 or there about and agent was good. Said the contractor would be at my house on Tuesday the 22nd. He was a no show. No call to say why. So on the 25th I called back and was told the contractor would call me within 15 minutes to reschedule. That did not happen. So on the 26th I called back and the agent put me on the line with the contractor who seemed to not be concerned that he was a no show, no call for my claim. Again your agent was trying.

Shortly after I sent in my request for service I received a phone call with the information that my service appointment was the next day. They gave me the name of the company and phone number and time when someone would be here. About 15 minutes later I received a call from the technician to confirm. He came at the time he said he would and asked me a few questions as to what was the problem. He got right to it and did what had to be done. He cleaned up everything after he was finished. He was very polite and knowledgeable. I am happy to say the dryer is working just as it did when it was brand new.

This is a scam company. They will not cover anything you pay to have covered. They will send very questionable contractors to your home and all they want is a check as soon as they walk in because they know that the warranty won't pay to have your problem fixed. I gave them the benefit of the doubt 4 times, stupid me. Run from this company.

The customer service took my call and the same day gave me a order number and the next day someone called me to make an appointment to come to my home to look at my problem. The service was great and quick and the people at customer service were very kind and complete to make sure that I was completely satisfied with everything that was going to be happening. Very Happy with my Service.

The claim was handled quickly, however, our fridge is not working. It took them 4 days to get someone to our house to look at the fridge and now we have to wait an additional 5 days to get the part in and on top of that the technician states that he doesn't have an opening until 13 February. Are we expected to be without a refrigerator for 3 weeks?

We filed a claim on a ceiling fan that smelled like it was burning. The technician came out equipped with a new fan. He took down the old one, found it was held in place by one screw, fixed that and put in the new fan. He was professional and friendly and I was impressed by his attention to detail. Great experience!

The electric company showed up within two days of placing the order. Very good... Hill electric was great. Found my major problem and repaired it. Couldnt be happier... I'll schedule my ceiling fan at a later date. Good job all the way around. Thank you.

King doors and CHW were fantastic and very responsive. Came out immediately and took care of my broken garage door. I’ve used CHW for multiple properties and have had an excellent experience every time. Would recommend highly to everyone and anyone.

We are very pleased with Choice Home Warranty for both of our homes. We had another service and they were very difficult to deal with. Choice is punctual in their response, providers contact us within 24 hours, providers show up when promised and take care of issues the first time. Bang for the buck - no other service compares.

The rep was very condescending and brief. I was moving from another company and he was not helpful in clarifying how I could avoid paying two companies for the same service. Only stated that there was always an overlap in coverages. Luckily, I had done my research and found that Choice was a highly rated company. If I were just calling for information without doing any research, there’s no way I’d give my business to this company.

Technician came to my house JAN 23, 2019, to look at my oven that would not heat up. He also noticed a crack in the glass door and told me he would check to see if this could be fixed as well. I did not ask him to do this. He determined the oven needed a part or parts that had to be ordered and this was the last I heard from him. I got a claim determination that the oven thermal fuse has failed and this repair was approved. The glass was not covered. The broken glass is understand it not being covered, but I need my oven and no one has contacted me.

I just purchased my home in Aug and called for the first time this month, we have very nice appliances the kind that don't usually give a problem and we take care of our things. However things happen the washer started to leak and the refrigerator started to make a sound and we have a ductless unit that wasn't heating but would cool. Now 2 days in this has become a disaster I made a claim for all 3 the first tech didn't return my call then texted me to say they were sick and then cancel the service call. This was for the washer and refrigerator. Then another service provider was reassigned and I was given a date Thur 24th I wouldn't be available so I call and rescheduled with the tech went online and called the CHW to note the change.

#1 Garage Door LLC dispatched technician Nas and he arrived on schedule. Nas was able to solve all my machine issues and tweak my mechanics for better performance. He was well knowledgable and able to answer all my questions. He was awesome.

I have 5 years contract. First call was my refreezer and service man told me it is due to old and cannot find part and no cover. It was about 8 years old so I bought new one. Second call was my outside ac fan made noise. I called service man he told me he will order part and come back in 10 days but never show up. I called company. They told me service man did not order part so I have to give them correct part information so they can order. So I did and wait. No one call or show up. I call again. This time they told me it is not cover under warranty. I called salesperson. He told me it is cover and they offer me $300 to fix myself. They refuse to fix it because I failed to annual maintenance.

I just renewed for less than I paid three years ago and this was a good deal. The manager worked real hard to sell me a new three and a half year contract. He lowered the price and added one free visit.

Central Heat blowing out cool air. I called and spoke with an agent who put my claim in. The agent said I would be contacted within 4 hours. By the time I hung up, I had an email with my claim number and the company that would be out to repair my central air on Friday afternoon (I called late Wednesday night). Within minutes I got a text message they could come out in the morning if that was convenient for me, I said that would be great!! They came the next morning and replaced a part. It's working fine now. Great service by the agent and great service from 72 Degrees (company that repaired it). It's great that Choice Home Warranty has a great company working with them!!!

Shower leaking. Tech came out. Checked. It said water in the walls need to dry out and has to check for asbestos (home built in 1973). Up in the air no timeline of when anything is going to be done. Cost?

I had a horrible experience from the start with this warranty company. I bought the warranty and called back in 5 mins to cancel. The sales rep was the most rude and called me names. I had to cancel my contract after a year and for the $1300 I paid they returned back $160. Please do yourself a favor and get some honest warranty company.

We are now on day 44 of no washer repair. Simply amazing. What is the latest? Who knows. Everyone is simply guessing. I did receive a call from a very nice lady who appeared to drive to help me close. She or someone was to call me back with additional details on expediting the part -- of course not call. As requested, now the 9th time, please have a VP or SVP call me to fix this problem. I repeat -- do not give me another canned useless response as Miquel and many others above provide. This is beyond pitiful. Choice should be ashamed, but as we know, they really just do not care. 44 days -- what the heck kind of warranty is that. Just buy me a new washer, I can bring it home today! Horrible! Potential customers of Choice Home Warranty -- DO NOT BUY THIS WARRANTY -- do not let the price fool you, they do not care!!! The sales team is great, convincing, and set a give-a-way price -- the delivery is HORRIBLE!

Washer Repair - Prompt visit at time appointed. Courteous repairmen ran machine diagnostics and ordered replacement part, which will be installed at second phase of visit. Competent and efficient service completely met expectations. Would recommend to any prospective customer needing appliance repair. Very glad all work can be done in the home.

I called your company to purchase a home warranty, your representative was the rudest person I have ever had to deal with, he wouldn't accept my answer when I wouldn't upgrade, he continually bullied me, not letting me respond. I then stated that I wanted to cancel my order due to the poor treatment I received. This conversation was on speaker, due to a recommendation by a friend who was listening and was appalled at the way I was treated. He then offered me a reduced rate, of which I did accept because he continued to badger me. My friend who recommended your company was mortified!! I would not recommend this company to anyone after the way your representative treated me.

Moved into a new home and the 3rd day into our new place we had a water leak. The seller bought this home warranty with Choice. After I called to set up a claim they sent a technician out to see what’s the issue. Contractor showed up and immediately knew he had to cut the ceiling to confirm the leak and where it was coming from, Stated he had to get permission first before cutting the drywall. He called someone with Choice and was left on hold for over 30 mins. Finally they gave him permission to open the ceiling. Sure enough hot water line leaking and ruining drywall. Had to call them back to get permission to fix said leak... Choice would not approved repairs to our hot water pipe leak until they had a copy of the home inspection report. Had to wait for Tuesday the following week to send it to them.

Dishwasher: No call, no show twice. Contractor did not call or kept his appointment twice. Though I call on both occasions he still was a no show and no apology. I called for the 2nd rescheduled appointment and was advised he would be here and I took off work, waited all day, no phone to say, "I’m sorry. Got tied up."

Agent was overzealous and did not want me to speak at first. Kept cutting me off. Fast talking. Finally I was able to slow him down and he then became very helpful and answered all of my questions. Overall good experience.

I just today set up coverage. I can only say that the person I spoke with was very professional and kind. He explained well. His name is Luke **. I cannot speak for how well the coverage works because I have not had to use it. I can only hope that this company stands up to the testimonials out there. Thanks.

The company will always find a way to deny any claim. The technicians that are sent out for the repair are required to receive prior approval before making any repairs. They collect their money then submit a work order and leave. It may take days before approval or denial. If the office does not like the report of the technician they will send another company tech out for another review. There are so many exclusions in the fine print of the contract that you do not see until after you purchase the warranty. Eventually they find a reason not to cover any repair. Choice Home Warranty received their money. The technicians receive their money and no repair is made.

I was dealing with an emergency gas leak - covered event. The response rate and the inability to provide any reasonable level of service was very disappointing. I need to hire my own contractor and complete the work at a much higher cost when compared to the reimbursement. Very disappointed with the service, process and will not recommend this product / company to anyone.

Service from ALR Plumbing was very good. Garbage disposal was replaced with a new one efficiently and without problem. Only problem was that Choice Home Warranty sent me an e-mail saying service would be on 1/22/19. They sent ALR an e-mail saying service to be performed on 1/23/19. Both e-mails had Choice logo on the pages, so the wrong dates were definitely sent by Choice. We stayed home all day on 1/22/19 waiting for service, which didn't happen until 1/23/19. Other than that, I am very happy with Choice Home Warranty.

My dryer stop heating and I called CHW and a contractor came out and fixed the problem. This was the first time I have had a contractor come out that was very professional and knowledgeable about the work being done. Thank you!!!

The repairman diagnosed that the thermostat was old and needed to be replaced. He installed a new one. However after he left the house was still cold. Called office and he was asked to return to see why the new thermostat was not heated the house. On his return he realized the wire connecting the thermostat had come a loose. He reconnected it and finally the house started to warm up. Great service and cordial disposition.