Choice Home Warranty Reviews

Leaking toilet. Ezra found the leak and said he doesn't know if you and I will pay for the part, so I paid the $100 instead of $45. He was nice and did a good job. I did have to wait an extra day. (Refund?)

I contacted CHW due to my A/C not cooling my house in Arizona. They did not send a tech, Contract calls for them to provide tech in timely manner, instead emailed me to find my own. I contacted the same person that serviced my unit 2 months prior. He said I was low on R22 Freon. CHW, with no physical inspection or leak test done said it's corrosion, refused to pay anything. Called to try and resolve issue. Asked them to send tech out to find leak. They only offered was to pay half the cost of the R22 Freon, which by EPA directive is being phased out due to environmental concerns. AZ was expecting an excessive heat warning, so putting my family's health first, I purchased new EPA compliant unit. Filed request for resolution on my complaint. Got one email assigning single point of contact. Emailed him my issues with CHW. Over week later, no other contact from him.

Do not waste your money! Had 2 incidences. First one was with my dryer. The guy that they sent out, was unprofessional. When he came back out to repair after getting the part, he was so scattered. I had to call him to see if the part was in, then we set a time. I called him 15 min into appt. time, and he had not even left his house! So I had him there at 9:00 at night.

Salesperson was helpful and pleasant. A bit pushy but not at all offensive. He got the job done. We signed a five year deal which was his goal. We knew the Drill and did it anyway. Basically a good guy with great sales skills.

I went online and made a claim. Got an appointment in a few days. A company came out and found the balancer need to be replaced and they would turn it into the warranty company to find out how they want to proceed. After 2 weeks I checked online and my claim was closed. I called and they sent another company that said the same thing. Got a call a few days later from the warranty company that they approve the repairs and the company would be in touch to repair the machine. I call the company and they did not receive anything from the warranty company.

Order home warranty but see it is extremely restrictive and not helpful. I think this company should do a better job keeping current customers happy and not just getting them to buy and then ignoring them. Your customer service need work and I will continue to try and get a refund.

I have called them 3 times. ALL 3 times they denied my claims. Once when I fought with them for an hour they gave me $400 toward a washing machine after offering me $200. BUT, the last 2 times they denied claims on my AC unit. Both were covered parts but they found some obscure reason in the policy to deny the claims. This denial cost me over $4600 to repair my AC unit. These are EVIL, BAD people who own this company AND the people that work for them. There is no way that, anyone that calls them self CHRISTIANS, can feel righteous about working for them. Do not be fooled with their very low upfront rates. THEY ARE A TOTAL SCAM AND YOU WILL BE SORRY THAT YOU SIGNED UP WITH THEM!!!!

I had reported an issue with my AC (second in less then six weeks). The first time part were ordered and took 3 weeks for them to come in. Also, there was a water back up switch that the "professional" disengaged. That cause water to overflow. The second time the "professional" contractor that Choice sent out said it was a maintenance issue as the water line was not draining. I objected to his conclusion as I had just vacuumed the line myself. I did this when the water overflowed and saw the back up switch disconnected. He said I probably did it wrong and offered his service for $125. I called another professional on my own. He came out and showed me the real issue. My inside unit was not level and water was not draining.....

Your customer service representative was absolutely outstanding. He was energetic, well versed in the product, could answer all my questions, spoke clearly and with confidence. If the service side of the company is anything like this, it will be amazing.

I am often a fan of CHW and been a member for a long time. My air condition is not cooling and these CHW Technician has set an appointment for your claim for four days away. That is too long to be without air condition in TX this time of year. I have call a different Tech and they will be here today. Thanks.

I submitted a pool pump claim several weeks ago. First they said they did not have a local provider, so we could use our pool company. Our pool company contacted them numerous times to let them know what the problem was and what the cost to repair was. We agreed to pay our pool company for the entire bill and let Choice reimburse us. We are yet to get reimbursed. Every time I submit for an update, I get a canned response that the pool company needs to contact them...which they have done at least four times now. This is nothing but a stall and not pay scam. DO NOT sign up for a home warranty with this company!

When I found the thousands of complaints and huge fines against CHW I tried to cancel but was told they would not let me and not refund my money. Then with the several claims we submitted, they denied them with fake reasons that were not true. The Technicians who were sent to us by CHW also told us that they hate to go to customers of this company because they know the claims will be denied.

Called today to inquire about a home warranty and was pleasantly surprised by the wonderful customer service I received on my call with Kayleigh. She was polite, professional and an overall joy to deal with. We went over every possible detail of all my options and she helped me decide on the best one for my particular situation.

Now is not a good time to ask me anything since you denied my claim. I have only been here a month and got no information on the AC unit. I had cleaned the grated door of dust etc. but had no idea it had 2 filters. The one I knew about was not that bad. Even the guy sent to fix it was surprised that there was two filters and it was the one that was really bad. I have appealed the claim, but still have no AC in 110 degrees weather. Thanks a lot. Not only are my animals suffering, but being older this is not at all helping me. Just hope this does not make one of us sick. My house inside is running 99 degrees

I have received several unsolicited calls reminding me to renew my warranty. All of the agents I have spoken to in the sales/renewal department are extremely rude, pushy and unprofessional. However, the worst are those who call me! One even hung up on me last after I politely informed him I was not yet ready to renew my warranty. CHW needs to do a better job of training its reps in proper phone etiquette and general customer service skills.

Air conditioner repair. The response was very good. The serviceman very knowledgeable. He took time to explain what the problem was and what he did to make the repair. Choice Home Warranty had the service company notified, within a few hours they were at my house in a timely manner.

Fast and easy solution to my claim. Courteous and knowledgeable representatives of your company. Very pleased with the handling and solution to my claim. Hope to continue to do business if needed in the future. Keep up the good work and please don't let profits get more important than your customers' needs.

I had to give this rating because the person helping me with my claim knew that what I needed repaired was not covered. I was put on hold and he came back with a claim number. When I questioned him again about what was going on and having to pay the money, knowing it couldn’t get fixed, and calling him out on it. He then knew what section it said that I was not able to get fixed what I need fixed. Do not make someone pay the $65 when you know it is an item that can’t be repaired.

The Whirlpool fridge we have is wrx988sIBMoi. Under the meat drawer there was a leak under it with ice build up.. Opening the drawer the ice would melt and drip on the freezer door and onto floor. The repairman knew right away what was wrong and ordered the part. It came in on Monday 8-1-2019. He came straight out and repaired it and we are back in business. We have 8 in our family. Without the fridge you are really out of service.

A/C had Freon leak, was sealed and filled. The technician called to inform me when he would arrive on the job site. He was very courteous and professional and handled the repair expeditiously. He double checked his work and made sure I was satisfied. He left his card and said thanks.

This was my first experience using my Choice Warranty program, so I wasn't sure what to expect. I called the service number and set up to have a repair person come to fix my washing machine. The next day I received an email from Choice informing me that they had so far been unable to locate a vendor who could come in a timely manner. Choice offered another option - one where I could find my own repair vendor, submit an estimate, pay for the service and be reimbursed for all except my $60 payment. I have a Sears Kenmore washer that I love, and went online. I found a very reputable vendor who could come out that very day! I am wondering who the vendors are that Choice uses here in my town - I was able to easily locate a vendor and make an appointment immediately. I chose this option.

A week ago they sent a contractor to my home on a Saturday, then the technician put in a diagnoses, which was approved. That was 7 days ago, still no one has returned to do the work. I cannot get the company to respond. Plus, the contractor was literally some guy working from his truck. No company name on the truck, just some guy working out of some old truck. I cannot recommend this company at all.

Was told that they couldn’t find anyone to fix my a/c so I could get someone myself. I found someone to fix it, called them so they could talk to the technician about the problem and after talking to them for about 20 minutes they said they would call back and not to fix anything. The technician and myself waited an hour, so called them back and they told me they emailed me. They weren’t going to cover it until the technician explained to them that it just needed to be recharged. They finally said they would cover everything but my deductible so I was happy until I received another email stating they would send me a check for $33. The bill was $325 minus the $75 deductible. I should be reimbursed $250. Not happy with them and would not recommend them to anyone.

Great customer service. I would definitely recommend you to my friends and family. I have had other warranties, but by far, this is the best. All I ask for is for you to be there when I need you and I will be a customer for life. Thank you.

Had an issues with a circuit on a GF popping. The process to submit was very easy, there was a very quick turnaround on the request to resolution of issue and no issues with it being a warranty issue. Thank you.

Requested a claim for plumbing leakage from second floor bathroom through the dining area ceiling on the first floor and the scheduling was completed within a few hours. Will update with more based on outcome of the visit on Monday, 5th August.

Choice employees will do anything in their power to deny legitimate claims, including lying. Stay far away from this company. I have been a customer for years and they have gotten progressively worse about denying claims, despite black and white language in the contract that states what is covered. In one case, they engaged a plumber who lied about a diagnosis (without even seeing the pipe himself) because he knew it was an exclusion. That same plumber then gave me a price of $600 to work with him directly outside of Choice. When I got a second opinion, they proved the first plumber was fraudulent and only charged $261 for the entire repair. Choice refused to cover that as well.

Make sure you read the tiny small print!!! They will do anything they can to not cover the warranty!!! I have a stove top that didn’t work but because the glass was cracked and glass isn’t covered - the stove top was not covered!!!!

Very disappointed with your service. We call for a service call for our AC. They told us it wouldn’t be till next Wednesday. We live in Texas. It’s 101 in August. I will be pulling my contract and will no longer need your service after this last call. I will never recommend your company again.

Received a call from my niece on this great deal with Choice. I called right away and was able to speak to a wonderful salesman name Craig **. He was great and I was signed up immediately. Received his confirmation upon arriving at my office. Great customer service.

I requested a quote online; now the robo calls, which are 3, 4 a day from Choice. They will not stop despite repeated requests. I tried blocking numbers, but each time it is a different number. They are relentless. I bought a policy from another company, but even that information does not deter Choice from the robo calls.

Bathroom faucet problem. Choice scheduled tech from Neely Bros who showed up on time and solved problem. Thanks, Choice and Neely for excellent service. We have used Choice on several other occasions and have been pleased with their response. Great job as always.

3 years ago I experienced a very high satisfaction of service however, last year I was handled FAT LESS than fair on an Air Conditioning Service. Your rep said the unit must be replaced, I had a local man repair at $429. You lost a very satisfied customer. I have been blessed as I now own 27 houses. YOUR LOSS.f

Very good communication. I got a question. I send you an email. Didn’t get any answer on that question. I got a standby generator. Is it cover on my plan. I would appreciate an answer on this matter. Dennis

Thank you for taking the time to hear my complaints about my last 5 years with a terrible company. The feel of your honesty was appreciated. In fact, my coworker wants to contact ya'll now after hearing us. Thank you for the savings and benefits your company has to offer.

We had Choice Home Warranty included in our home purchase at the recommendation of our realtor for some older appliances. Being previously unfamiliar with home warranties, I did some reading and agreed that it seemed like a good idea for possible coverage if there were any problems. Unfortunately, our AC died a month after purchasing our home. I contacted Choice Home Warranty and found out quickly they are slow and incapable of dealing with any problems in what any reasonable person would consider a timely manner. They scheduled a technician to look at the AC 7 days later. 7 days, without AC, in July in the Southern US. Is this some kind of cruel joke? It must be to Choice, because that's how I felt treated.

I submitted a claim through Choice Home Warranty twice. They claim that a technician will contact you within 48 hours. In each case, no technician ever contacted me. This forces you to find your own technician, who then has to call and wait on the line for large amounts of time to justify their diagnosis before work can be done. In the case of my dishwasher, the repair would have cost more than replacing the unit. The initial offer to pay the claim was for a bit over $100. Not sure about you, but I think it is very difficult to replace a dishwasher for that amount of money. I found my experience nothing but frustrating. I would NOT recommend Choice Home Warranty.

I wasn't sure what to expect because this was my first claim. It was easy, the repairman called back pretty quick and showed on time. Wasted no time in getting it repaired. 15 minutes total. Didn't try and pull a scam to upcharge, so I really appreciate the great job done by Adon A/C in Anna, Tx.

After purchasing a home warranty through your company there has been 2 attempts to upsell me with either more coverage or a home security system. I told each no and didn't appreciate the upsell. One of the guys who called said he wasn't upselling me but trying to help me. Give me a break. I will be canceling my policy with you one day in. Better companies out there than yours.

I called & explained the bad service received from AHS and my experience with them the last several years. Your representative face me reassures that things will be good with no 1 complaint. We'll see. I hope that it doesn't be the same.

I put in a claim with CHW to repair my LG front load washer. The repairman said it could not be repaired (it would cost too much) and would need to be replaced but Choice Home Warranty would only give me $349 for replacing it?? Claiming the average price nationwide for a front load washer is $349. I would beg to differ that the average is closer to $650- $900 but I’m getting $349. The only option I had on the notification email was to accept the offer or decline it, there was no way to communicate with CHW to disagree with the amount.

I have had the most horrible experience with this company. The employees are well trained to deny your claims and they read off a script for it. They are sweet talking into buying the coverage and you will be extremely surprised, if they fix anything for you. I was out of AC at 110 degree weather and they did not fix the issue for good and telling me it is not an emergency to live in 110 degree weather AC after I have opened the ticket for 5 days. When I ask for escalation he said, he has the same power as CEO of the company and refused to escalate the issue. His name is Rohan, he refused to identify himself with last name, employee id/information or email address. He wowed that he is the only person with his name at the company. This company is a sham at best. Do not fall for their sweet talk into buying a policy. You are throwing away your money. Do your homework before signing up with them.

I had a good experience with the salesman Grey and the plan he sold me sounds good. I have not used it yet. I am glad they give discount for Vets and Seniors. I took the 3yr deal and am looking forward to have this peace of mind as far as something tearing up or breaking down.

From my Union discount page I found Choice Home Warranty. I went to their site and searched for quotes. I put in my contact information and they called almost immediately. I was ready to sign up but I couldn't find my debit card. I asked him to call me back later today. He stated that he would wait. I restated that I couldn't find it at the time and that it may be lost. He told me in a snippy tone that he checks out at 3. I said, "It's ok. You can call me before" to which he responded, "Why call you back if you've lost your card." I found the whole interaction to be rude and somewhat disrespectful.

Ralph was good and helpful. Salesman answered all of my concerns and worked with me to get the best deal. It is good to have a pleasant experience when purchasing a product online. There was no pressure to buy and at no time did I feel rushed.

FRAUD by CHOICE HOME WARRANTY (CHW) and its HVAC vendor. Policy #: **. Claim #: **. July 21, 2019 --> I filed this claim as my AC had stopped working. July 22, 2019 --> HVAC tech comes in from "R&M Heating and Cooling". They collect the $65 service fee. They tell me that they will submit the diagnosis immediately and will repair my HVAC unit the following day (July 23, 2019). July 23, 2019 --> I call the AC vendor and they say that CHW had not approved the claim as yet. I call CHW and they say that a diagnosis has not been submitted by the vendor as yet. Then I call the vendor who says that he thought he had submitted the diagnosis but must have slipped his mind, he will submit again. July 24, 2019 --> Diagnosis was submitted by the vendor to CHW. CHW asked my home inspection report and they approved the claim.

The option to choose a local vendor is smart! I phoned the service provider (of my choice) and made a convenient appt. The tech was right on time and made the repair easily. The authorization dept. was available by phone to approve the repair and it was done. I did have to pay in advance and wait 30 days for a refund but the ability to choose who was going to come into my home and their reputation was comforting to me.

I just purchased the home warranty policy on 7/29/19. Have not had the opportunity to use its services. All I can say is that the salesperson, Brandon was very personable and explained what the package I bought entailed. He spoke very fast and at times it was difficult to follow him. I told him at the end of the conversation that he needed to slow down when he was speaking with a potential customer. I previously used American Home Shield but there was a problem so when I moved to another city, decided against using them again. I can not rate your company since I have not used its services yet. One thing for sure is that knowing that I have this type protection gives me peace of mind if anything breaks down in my home. By the way, my mailing address is **. My home address is **, same city and state. Please correct my record to reflect the correct address.

I haven't had to use this service until now. I am impressed at how quickly CHW responded. I was given a name of a contractor who called and set up an appointment right away. I would recommend CHW highly. Thank you.

I called up for a quote and Hector the sales representative was so knowledgeable and helpful. I fully trusted him and I went ahead and signed up with him without doing further investigation. I am very happy with his services thus far and the way he accommodated the pricing.

It was a very good fix from the guy. They were prompt and did work quickly. I do find that at times it takes a day or so to get repairs but that was not the case. Now another problem that is not fixed as quick. Did refer you and not got any discount for it.

Choice Home Warranty has provided coverage for me about 1 year. Previously I had two other companies. The first one I had claims experience. Their service was acceptable. The second company I had was overpriced, but paid for when I bought the house. I did not have a claim with them. I purchased Choice based on customer reviews, and their price was competitive. I experienced 2 claims in a month. first the A/C unit quit on a Friday when the temperature was 98 degrees. The Tech made it to my house the same day, at 8:15 PM. I thought I was going to have to go through the weekend with no A/C.

My tub was draining very slowly and I called Choice Warranty and they set me up with a plumber in a very short period of time. He arrived within the window I was given and although he was not able to fix the problem he is coming back out tomorrow. The plumber was very pleasant and professional. I have faith he will be able to fix the problem.

My washer stopped working. I call CHW. I received a call back & email confirmation. I could not make the time that was scheduled. The CHW rep called the service tech and accommodated me. 2 days later, tech came out. Super Appliance repair was very good. 2 days later claim was completed. Thank you CHW.

I had a back up with my septic tank. Filed a claim with CHW, they reacted very promptly. The company who serviced my septic issue worked me in due to the nature of the issue. Hats off to CHW for responding so quickly and to Martin Septic Service for working me in on short notice. All is good with Septic System.

I was on the web searching for home warranty. I stopped by your site and as soon as I entered my information a representative called. He told me everything about home warranty, answered my questions and gave an offer I could not refused. My order was placed within a few minutes. He was very courteous and friendly and I was very happy at the end of the call.

As with the other 1 star complaints, Choice Warranty totaled screwed me on a pool motor that broke down. They did everything to avoid paying a dime. Claims expert, who was no expert, said a pump was excluded due to prior issues. I tried calling Ms. ** all day and left several messages which said she would be in her office 'all day from 11am to 7pm'. Just before 7pm, I called her again and message now said she was gone for a week. She never called back. So... I talked to a supervisor. I tried explaining to Alex the issue to the point of total frustration that a pump either works or it doesn't. There can be no 'prior'. I even paid extra each month to cover a pool motor/pump. After 3 days of arguing, I cancelled my policy. Then, my pool bill was over $1000. I tried calling Choice Warranty again. Now.... the excuse was I couldn't received money because I cancelled the warranty. AVOID Choice Warranty.

Cortney was very professional and helpful on the phone. He offered several options and explained about the coverage and the contractors that they use to do the repairs. I was very satisfied with the experience. I would recommend calling this company for your peace of mind concerning home repairs.

The rep did not listen and I was charged 400.00. I immediately requested to talk to supervisor but no one took the call. Today I called the bank and reported FRAUD! Someone needs to call me back in order to straighten this thing out. I could not be more unhappy with you people!

Was not able to review items not covered within the covered appliances. Appears to be a lot not covered. Also 30 day waiting period was disappointing. Should allow your coverage to be reviewed before purchase ice maker on the refrigerator should be included.

The roof was leaking they notice that shingles was missing so there's waiting for the approval to add more shingles as well. Also advise me call back if needed, but have to wait until it rains to see. They was quicker that I thought they would be. Now just waiting on the weather to see if the job was done correctly. I like the fact that it was only 45.00 service fee. Just didn't like the fact that I thought my first service fee was going to be free.

Choice Home Warranty is a scam, every time some item went out-and Appliance. All they wanted to do was pay a fraction of what the actual value was. My water heater goes out they were not paid to have it replaced. They gave me $300 for a 50 gallon gas water heater. (A new water heater just to buy is $600). My refrigerator goes out. They would not pay me anything because they said that it was a compressor issue. My dishwasher goes out and they said they would give me $350 towards replacing and they would not fix it. And they said the check was in the mail expected within 30 days. I called and it got canceled within four days.

Overall I was pleased with the communication, but I thought the attempt to sell was a bit pushy. I did not intend to buy a contract yesterday as I did not need one for 2 more months, but ultimately I did, as the sales person was persistent. I would have preferred more time to make an educated decision. I can't rate the actual service as I have not used it yet.

Oven had error message and would not heat to desired temp. Because I had home warranty with Choice Warranty Co. I called them for service. Appointment was made for evaluation of oven in a couple of days. The service man came and evaluated the problem and returned in a couple of days with the necessary part and everything was up and running. I am pleased with the service, the time frame etc.

Louis (Lewis) was great! Explained everything to me and I believe I got a great deal on a 3 yr plan. I had to find an available credit card and he patiently waited on the phone while I did... Looking forward to working with Choice Home Warranty (but, not too much, I hope!)...

Horrible. Going on three weeks now without any AC, oh and I live in Texas and it’s JULY. Technician was a no show, finally showed up days later, says he needs a motor to fix it, Choice wouldn’t let him buy it, they could get it for cheaper. We wait another week for the part to be mailed to our house... Call tech when it comes. Technician won’t come out to install it because he wasn’t getting fair pay from Choice. I’m on the phone with Choice trying to get him more money, finally settled it for him. They all agree on money (why this is my job I have no idea??). He comes out the next day and it’s the wrong. Freaking. Part. We needed a whole motor, Choice ordered us just a part of one since it was “cheaper”. Technician ends up quitting because he’s sick of it all, and we now get to start the process all over again with a new technician who has to “diagnosis” it himself. Never have I been more angry with a company. Stay away. They suck.

Had a positive experience. The gentleman that assisted me was very polite. Gave me information to help me get the best deal for me. I had no wait time to speak to a representative and the transaction was efficient and professional. I had checked out your ratings and spoke with someone who has coverage with your company (someone whose opinion I value) and got positive feedback.

My experience was very nice. Aaron explained everything to me and was very professional. He is truly a asset to your company. I don’t think there is anything more to say. Excellent customer service. Thank you Aaron for your professionalism.

In this case technician came at my home and he check refrigerator and he just told us that compressor Is not working. After two days, I received mail from Choice Warranty, "Your claim is denied. It has been determined that the refrigerator is not cooling properly due to a refrigerant leak, but we never see this problem, there is regular we took water from refrigerator". I knows Choice Warranty never stand with customer.

Kendra was my agent that was very patient and knowledgeable of my needs. I’m an investor and purchased 7 warranty policies from Kendra. I’m not sure her position in your organization but she deserves kudos on a job well done. She’s definitely an awesome asset on your team!

I had a claim for my garbage Disposal... The first appointment I had, nobody showed up and I called the company and they said they don't do work for you guys because they don't get paid.... After a few days I received another appointment during a time I told your customer service person I would be on vacation. I called that company and re-scheduled that appointment. Once that guy arrived at my home it was smooth sailing from there. It was replaced. The person I called when my first appointment didn't happen from your customer service was a bitch! Very rude and just didn't give a shit (pardon my French)... I hope I never have to talk to her again!!!

Very professional and accurate with the accessment on the problem with our toilet. Fix problem in timely manner, and clean up afterwards. He discuss the problem and made recommend materials using in toilet. Thank you so much.. Will refer this company to family and friends. Thank you Choice, job well done. What more can I say. Except this review or not, service was exception.

I called for service on my AC unit and they denied the claim saying it’s for corrosion. The technician that came said it had nothing to do with that and it’s from vibration with the copper. They are wrongfully denying my claim and the case manager is offering partial payment that doesn’t even cover half the job. Not to mention the unit is still under manufacturer warranty. So they don’t even have to pay for the parts. This is the second time they deny a claim. Don’t use them.

My air conditioning stopped working on 7/18/19 during a severe heatwave. Choice said they had no techs available and I should find one myself and go through the "reimbursement" program. Long story short...the a/c compressor was shot and because of the age of the condenser unit, the whole unit needed to be replaced. The tech called Choice and they would let me know. The next day they needed to talk to the tech again. That happened and they would let me know.

My washing machine sprung a leak. I submitted the claim online and the next morning received an email that my claim was scheduled with the provider in my area. Riverbend Appliance Repair arrived early and quickly diagnosed the problem. The repairman had the part on his truck so he was able to fix it quickly. Washing machine runs great now.

Air conditioning service was great. However, I have had experience with two different plumbers through your company. Both experiences were most unsatisfactory. I have experienced one of your electricians. It was very good. However, I am considering not renewing my contract because of the plumbing episodes. I had to hire a different plumber to do the job.

Beginning of 2019 we fully paid and got total plan for 3 years with this company as the sales person (Mr. **) was so convincing. We fully paid and extended up to 3 years believing his words and promise that all major repairs will be covered. He mentioned during the call, if an appliance needs to be replaced (if it can't be repaired), they will either replace it with same or similar model with same value. THIS IS A LIE. Do not fall for this like we did. Please review the contract 100 times as they do not explain anything. Our refrigerator started having issues since April 2019 and they sent a technician three times to fix it, finally he told the refrigerator needs to be replaced. My Samsung refrigerator is $1800 value in current market. Choice home warranty offered me $599 and they said they reserve the right to offer cash back instead of replacing the appliance.

It is hot here in Louisiana in the summertime. When your A/C goes out it gets hotter. We were so please with how fast your people came out and got the a/c going again. They were on time and pleasant went to work right away. I am very pleased. Eileen

Worst experience ever. This company doesn't deserve even 1 star, it deserves a minus 5 star. I purchased home warranty with this Choice Home Warranty company hoping to save money when items broke down but went through hassle every time I made a claim with them. My first claim was for my heater, I told their claim dept. that I smelled electrical burn when my heater was on and the smell went away when I turned the heater off. So, they assigned an electrician to come out. The first tech they sent out was a no call no show on the appointment date. The next day, he came out and couldn't find anything, but my problem still occurred, so I called and requested to cancel my service but was convinced to stay as their resolution manager agreed to send out another tech at no cost.

In April we began having a problem with our gas hot water heater staying lit, so we called Choice to send out a technician. The repair person concluded that the controller was going out and due to the age of the hot water heater the entire hot water heater. Choice refused to replace the hot water heater because they claimed that the tank was leaking and that a water leak is not covered in their plan. I protested their refusal and during a phone call with one of their case managers I was told that Choice would not replace our hot water heater and that if we wanted another plumber we would be required to pay the plumber from our own pocket.

It was nice speaking to your customer service Manager Rachel, who quickly shared with me various discount packages on your home warranty. She even went further to explain seniors and veterans discount programs and saved me a whole lot of money along with free one year. I do appreciate this package and hopefully I will be happy with the service.

I enjoyed working with your employee Ray in setting up my home warranty. A professional approach with all the info needed to make a decision. Choice Warranty have been fast in getting the necessary info back to me a good experience.

The first claim we had was that water was leaking from under the kitchen sink. The miscommunications back and forth made me realize how unorganized this company really is. It took 6 days for the contractor to finally come out and look at it, and you have to pay a fee on top of the $1500 we paid to Choice Warranty for the package. When I followed up at a later date, they said they never rec'd a report back from the Contractor and that they don't follow-up unless the customer asks. The 2nd claim we had a leaky AC. We explained that we needed someone out there the same day as we had a new tenant moving in at 3 pm. They told me they're not an emergency service and that we have to wait 24 hours to hear back from them. Of course we couldn't wait (like new tenants... hope you're ok with a leaky AC). So they explained I can hire my own technician, that he would have to call the 1-800 to get a pre-approval after a diagnosis before fixing.

Last Thanksgiving I was without heating for five weeks. The first Tech to come out said he re-wired a short and left before the system came back on. It did not come back on. It was the evening before Thanksgiving and I could not reach anyone until the Monday. It was several days before another Tech came out and he reported that a motor needed to be replaced but he needed approval. After several more days it was approved and ordered but could not be overnighted and had to go out for quote, approved again and finally put on a delivery truck.

My water heater regulator broke so we didn't have any hot water. They sent a technician the next day to fix it. He was very nice and informative. I am very happy with my experience. Thank you for the fast and reliable service.

Washer won'tt wash. I called CHW and the took claim and Sears sent out worker to diagnose the problem and called Chw. They okayed the claim to fix it. Sears order the parts and came back to repair washer. Good and fast service.

Dryer timer isn’t working - once dryer on doesn’t stop. Heat escape the door of oven/ Pilot comes on slow. Top burners. Serviceman was specific and helpful what we can do as homeowners can do. Demonstrated how and where to make sure dust is out of area.

Why is it BBB have numerous complaint for Choice Home Warranty? All reviewers on the BBB site gave Choice Home Warranty one star. I don't know where all the 5 star reviews here, came from. I wonder if any of the reviews were verified? I asked for a refund of my prepaid payment (a discount offered for making a one time payment for three years) because I was dissatisfied with their services. My calls to them were dropped\disconnected and I became frustrated. My husband was furious when he discovered I was getting nowhere with my complaints.

We paid for full coverage and have had nothing but setbacks from this company. Our first issue was with our dishwasher when we first moved in. The dishwasher was leaking profusely so we called and it took 2 days of us repeatedly calling for them to send someone out. We paid the $60 for the technician to come out, look at it and say, “I don’t handle this.” After calling the company back they kept giving us the runaround and we ended up spending $20 to replace a hose ourselves. Our next, and biggest issue was with our water heater. When we purchased the policy we were told that if it couldn’t be fixed it would be replaced. When our water heater went out we called and they had someone here within 24hrs who said the tank needed replacing.

Heating and air. Called Choice Home Warranty. My call was answered very quickly. Some information was given. A order no and a few hours later I was given a day and time and name of the company that will be coming to check out my problem.

I spoke with Ron **, and had a great experience throughout the sales process. He was patient and explained everything thoroughly. He also took the time to get me the necessary numbers for me to make a good decision to purchase the warranty for both my homes.

Tim provided a great contact, he reached out to me and was able to answer my questions, He did a good job of up-selling the product without coming across as demanding. I appreciated his willingness to wait as I discussed the policy with my spouse.

Dishwasher was leaking water. This was isolated to be caused by the line that connects dishwasher to plumbing system. Choice sent a technician to our house to fix it. In the process, technician caused the dishwasher control panel to fry and stopped working. We know this for sure because he turned it on to drain bad water to dishwasher. But then after he tried to turn it on again, it would not come back. After repeated attempt, neither technician's company or Choice has agreed to own up to breaking our dishwasher. We are left to carry the burden. I would cancel my contract.

I have had Choice Home Warranty since the first of this year and had my A/C covered by them. It was not functioning 2 weeks ago and had put a claim into them for repair. I was told by the technician that it needed to be replaced and contacted Choice to approve it. They did not! There are all kinds of exclusions and they said I was not covered for a replacement. You had better read the fine print, which I did not. Stay away from them!

CHW warranty policy states they cover plumbing inside your home. I have a 15 year old home that developed a water leak 3 weeks ago. They are denying the claim due to an "installation error". This is not the first time I have had issues with their coverage. Do yourself a favor and stay away from Choice Home Warranty.

Repair person arrived in a timely fashion and found out the problem quickly. It seems it’s more expensive to replace the part than to get a new micro I will be paid to get another micro and my son said he can install it. That is my only complaint that I will not be compensated for the installation.

Worst company ever in lying and cheating clients. No replacement however the technician said it’s old and need to be replaced. Many calls and talking, wasting time to tell me all over again the same reason they declined all Clients.

Choice Home responded within 2 hours. By midday I had a appointment with a contractor and a work order date & estimated time of service, Very Happy with reaction time & service. Will be sure to tell everyone how great the service & respond time was!!!

I have made 3 claims in 2 years. Two claims were devoted outright. Third claim, after spending lot of time, got them 4 to pay for half of the oven range. AC compressor was denied, due to lack of maintenance. I used keep the surrounding areas clean, do regular maintenance. The other claim denied was the water heater. I don't see any point in paying for the useless warranty. They routinely deny most of the claims, citing lack of maintenance as the reason.

The total experience could not have gone any better. Actually I was a little hesitant about choice home repair, but my apprehension was quickly diminished. I received a text message the day before to confirm the appointment time. I didn’t receive another text the day of the appointment giving me a two hour window as to when they would arrive. The guys arrived on time and Diagnosed the problem of my garage door opener right away. After the repair was complete the technician went out of his way to make sure my door was opening and closing properly. Very professional from beginning to end. Unfortunately I did not get the technicians name but I would definitely recommend him and 5 Star Garage door company.

I just signed up with the Choice Warranty. The agent (Ralph **) was very knowledgeable on the product and very well explained. The choice warranty seems to be a good choice for the money and less service call fee compared to others. They have many other discounts too.

I spoke with an agent who sold me a new policy. He upsold me into a multi-year policy, but then sent me an invoice for a one year policy at a much higher rate and not reflective of the terms and conditions we discussed. I called back and was told the situation would be rectified. I'm still waiting for the revised policy. Please address this ASAP. Otherwise, I'll need to contest the charge.

I do not like your customer service. Purchased home warranty, was given different quotes, received email with different quotes. Called customer service rep several times, never heard back from him. Cancelling my policy. I would be better off without the policy as my appliances are very new anyway.

The order has been given to a company in my area, appointment set for Friday. I am waiting for contact from them. Will contact them later today to confirm the date and see if I can get an earlier date. No other information available. You were timely in getting the appointment set up with a local company.

I called on a Sunday afternoon because my AC was not cooling and received prompt, friendly service. An appointment was set up for the next day for the repair. I was very happy with the experience of dealing with Choice for the first time. The customer service was excellent.

Too bad I can't leave negative star review for this company. I filed 2 claims with this company and both claims were denied. I had extra coverage due to pool. With one claim they refused to repair pool heater since what they say is electronics in pool heater are not covered which BS considering that the primary issue with pool heaters are always electronics.

The worse service ever. Not happy!!! After calling in the service call I received an email that they couldn’t find a technician in my area to fix my dryer and if I wanted to find a technician on my own they would reimburse me. If had I knew who to call I wouldn’t have a home warranty. If I could afford to pay a technician on my own I wouldn’t need your services. So far this is the worse home warranty company I have ever dealt with. Very disappointed in this company!

I was referred through a co-worker. He told me about how good the warranty is and being a first time home owner I took the step. I was contacted right away after a quote was done online and the individual was knowledgable and professional. Mello ** was the individual who helped me out and called back to make sure I still wanted the coverage and didn't push or persuade me into doing anything I didn't want to. I being a veteran he also informed me about the 3 year deal for veterans who first sign up but I declined and he didnt push the matter. I'm glad my co-worker informed me about this company and I look forward to doing business and having a company as caring for their customers as you are.

Updated on 07/27/2019: Got this home warranty in Jan.2019, I didn't get my policy for at least 2 month afterwards which at this point it's too late in their book to cancel the policy because in their terms and conditions you don't get refund after 30 days. So I'm 7 month in and my AC go out on Sat. Oh I forgot this is a 24/7 company right. No answer left a message, no response so I call back the next day. No response. Called on Monday to be told I could get my own tech and they would refund me, after speaking to the tech they decided what the tech said wasn't the cause so they said it was rust and corrosion. Well have anybody seen an ac or any appliance that's 19 years old not have some. Well after been sold on all my appliances are cover nor of them are cover. I paid $1050 for warranty and the only repair I was offer $300 to help me out he say. Do not buy this warranty. It's a scam.

I only purchased the home warranty today so have no service history to draw on. However, have heard positive comments regarding this company and I left a competitor believing for good results. Will have an opinion in a few months. I will say that on the phone the person I dealt with was very knowledgeable and personable.

In general I am pleased with the service BUT I have a problem with their local contact, CAVIN'S A/C. It is difficult to talk to them and coordinate the service. If a non function it happens on a week-end, forget it. I finally contacted CHOICE directly and they gave me the number of a different company, BREEZ HVAC, LLC and he was attentive, efficient and really good. With this second choice I was very pleased. What I learned is that they may recommend a company as first choice BUT you don't have to use their first recommendation if you don't like them. You can contact CHOICE and get a second company to do the job.

I had a great experience with the customer support rep Calvin who is very knowledgeable and friendly. He explained all the benefits in detail and helped me get the best deal. He even gave me his direct number in case if needed any additional help. I called him up a couple of times to clarify after signing the contract. He was very prompt in responding and answered my questions. I am very happy with his service today.

I have had this company for 2 years and my first claim was for a common valve that was not covered by this company. Read your fine print!!!! I did call two other home warranty companies after I found out the part wasn't covered to see if it would be covered and it was. For example American Home Shield does cover it and so much more! I am now moving over to this company.

I was very reluctant to get involved with a warranty company. I have heard endless stories about how they try to get out of doing the job. All roses when they are trying to get out to join. Once you sign up it changes fast, no response slow to get back to you and when they do they look for and excuses not to do the job. My air conditioner quit in a heat wave. I called. They gave me a work order # and told me they would contact a company to service the unit. A few hours had passed when I recovered a message that because of the heat wave no one was available in a timely amount of time. So they told me to call any one I might know to service the unit and CHW would reimburse me for the cost. They were on top of the problem from the first call. I am very impressed and hope to have a long relationship with CHW.

My problem solved and taken care of promptly. I have always I received good service from Choice Home Warranty. I have had it for four years and it has been great. I will renew when policy runs out because I could not do without it.

They are such a SCAM!! They have way to many exclusions and they will get out of fixing or replacing everything. DO NOT USE!! I lost over $210 canceling. They kept lying from the start. They overcharged my card, they gave me the wrong contract, and first claim I made they were, "Look at section "". It's on the exclusion list." That is when I snapped and cancelled my warranty.. They charged me for the one month (mind you the warranty doesn't come active until after the month) and they charged me a cancellation fee. WORSE EXPERIENCE EVER!! NOT WORTH IT!!!

The salesperson I talked to Friday, I think his name was Matt, was very helpful and helped me make the decision to enroll. If the service experience is as smooth I welcome it. The email response was prompt as I received my policy. Thanks Matt.

I signed up for Choice Home Warranty today due to their excellent reviews. I've been with another home warranty for many years. The minute I finished looking Choice Home Warranty up online their employee Cameron called to answer all of my questions and helped me get the best deal. So far I'm very impressed.

The AC unit went out in the middle of the night. The house being in the Texas heat quickly shot up ton 78 degrees. I called first thing the next morning and a service guy was dispatched by lunch same day! Excellent and speedy service.

I gave 1 star because there was not a choice for negative stars. This company is a scam and totally disreputable. On May 29, 2019 a fan blade on our A/C unit broke and damaged the condenser coils. Our claim was denied because they said the condenser coils were not covered, however the damage was done by the fan, which is covered. We filed a claim and were assigned a case manager and number. We were told we would receive a call from her. After several emails and phone messages to her with no response, I was able to talk to someone who assured me that I would receive a call from my case manager. This person did say only “normal wear and tear” was covered. I believe the fan blade breaking on its own is “normal wear and tear”.

I bought a 5 year plan with Choice Home Warranty. I have submitted two claims. Both have been rejected for outrageous reasons. The first was for the fan motor in the attic for my A/C unit. It was rejected and the reason was 'not proper maintenance.' This is a sealed unit in my attic both screwed and bolted tight. There is no 'proper maintenance' that a home owner can do on this unit. I replaced the motor for 999.95 at my cost.

I had home warranty before and when a item couldn't be fixed it was replaced. no problem, It's part of what I pay you for. Now my appliance can't be fixed and you want to buy me out. I don't think that's right. It should then be replaced with another close as possible to the kind I have. It doesn't even have to be the same brand, just similar to what I have. I think it's unfair to try to buy me out when you're supposed to replace if repair not possible.

Angel with King Garage Door was great! I would definitely recommend him for any garage door needs. He was professional and courteous! Thank you for a job well done! He takes great pride in his work. I will definitely use King Garage Door again.

I placed this new claim today. It was promptly addressed and an appointment was made. I truly appreciate the follow-up as well. I received emails and a telephone message that an appointment had been set up. Thank you, thank you, thank you, thank you.

The rep on the phone was a well trained good sales person. However coverage information he states is missing important facts. I purchased total coverage policy and supposedly it warrant either repair or replace it. After the purchase we got the policy and it has exclusion on almost all items. Garage doors, other than motor. Not sure what it covers. In fact the exclusions are extensive on all items. The detailed exclusion should been available to buyers prior to purchase.

Drier repair. The job has not been completed. The technician said he had to order a part to make the repair. We have not heard back from them as to when he can return and complete the repair. Can you contact the provider and find out the status of this repair?

Broken air conditioner panel interfered with functioning of the air conditioner. Problem was corrected by its removal. I would recommend Choice to anyone. Representative was very efficient and personable. After the repair, the cooling system worked and we thank you for that.

This company is unprofessional and rude. I am paying after hour fees tonight because they won't help me. This warranty was a waste of money. I spent over 1 hour and 20 minutes on phone and no one could help. They refused to let me speak to their supervisor.

I am sooo glad I have this warranty, I called and they provided me a solution, no headache for me!!! Thank you Choice, and of course Jesus!! And of course John with the Stovetop company, I forgot the company, but he took care it it!!

When we found out about the problem with the AC the day yesterday, I was very worried especially after I read all the negative reviews from other home owners who had similar issues with their AC's! However, we were extremely happy with Choice Home Warranty Customer Service and the service contractor, Premier HVAC Mechanical; within 15-30 minutes of my call yesterday, a claim was generated and an appointment was scheduled for Monday July 22.

Do NOT purchase a home warranty from Choice Home Warranty! It will be a huge waste of money!! Their warranty is written to absolve them of any actual coverage! We were provided with a one-year warranty from the seller when we purchased our home. We opted to pay for the optional coverage on our well pump ourselves. Their warranty on the well pump includes “all of the components and parts of the well pump utilized for the main dwelling only except” and then goes on to exclude all of the components & parts!!

I just opened my account today. So I can't give you any more information than I have. I will let you know if or when I receive service from your company. But so far I have nothing negative to report. I truly hope that you have a wonderful day and and thank you for Natalie's help.

I have been with American Home Shield for four years and I had a service man out on 6/17/19 to look at the glass on the inside of the oven door that cracked. The service call was 100.00. They just informed me that it would not be covered, so for one month I have had no oven. I called Choice Home Warranty and spoke to G. **, he was very easy to talk to, by the time we finished our conversation I was sold on the company. American Home Shield was more expensive and the service call is at 100.00 is much higher. What I also like is that the company is in the United States and I do not have to speak with someone over seas and there is no language barrier.

I was lied to about multiple things which lead me to sign up. Once received the true contract with all the correct information I called to cancel the next night and was given a lot of attitude. I was told no waiting period, no discriminating, all upgrading to code as covered, all things covered and no penalty for canceling to name a few. The attitude when requested to cancel was shameful and unprofessional. I expect a full refund of the first month I paid which was stated on the call.

Not satisfied at all with this company at all. Pay every single month and when I open a claim for my cooktop was declined because is glass!!!! Really it it’s a glass top, but they don’t mention that when they signed you up. I DO NOT RECOMMEND THIS RIPPED OFF COMPANY AT ALL....

I was relieved to have Choice Home Warranty cover my microwave and paid to replace it with no problem at all. Thank you choice home warranty. I would recommend this coverage for anyone. It makes you sleep better at night knowing things are covered.

This was cancelled within 30 minutes of activation & I want to make sure it was done! Please send confirmation of cancelation to my email address. The agent was very nice but I did NOT like all the exceptions & exclusions to coverages I thought I was getting. Therefore cancelled it & won't buy any other warranty at this time.

I just signed up for Choice Warranty and printed out the hard copy of the contract and noticed that the humidifier and ice maker is not covered. I was a previous AHS warranty user and I know they covered the ice maker and unsure on the humidifier. Hard to understand. In any event, I called and was told that the ice maker could be cover for $30 more a month, which I think is a lot of money and no to the humidifier. I am rethinking to stay with the Choice Warranty program. I have provided a solid rating as I expect this to get resolved. Thanks.

Appointment set promptly. Technician arrived on time. Diagnosed the problem and made the repair courteous and friendly. Cleaned up when finished. Great service. l am pleased with both customer service and the technician's prompt attention and quality of service. Would recommend.

My first claim experience with Choice was very poor. The technician came out within 2 days to repair the a/c system, however Choice rejected the claim. My condenser coil is leaking freon, and Choice says that "acidic materials in the air" have caused corrosion on the coil, thus voiding their warranty. The technician says it's BS and that Choice denies virtually every claim he gets for a/c repair. He recommended canceling the policy and getting one somewhere else.

I have Choice Home Warranty, for my a appliances, and on July 17th, 2019 my central a/c unit stopped working. So I filed a clam with Choice Home Warranty, and they hired Anytime Heating and Air LLC to do the work. They was scheduled to come out on July 17th, 2019 between the hours of 3:00pm and 8:00pm. A women name Alexa called from Anytime Heating & Air on July 17th, 2019 and said that they will be there at my residence at 8:00am on July 18th, 2019. When July 18th, 2019 came and gone no call and no show. (VERY POOR SERVICE.)

I just renewed my policy for a second year on my home and took out a new policy a my new home after the builders home warranty expired... Choice matched the price I paid on my previous home with a low service call rate. I am very happy so far with purchase price and rates. Thank you.

It’s a rip off company. I had taken their coverage and when my cooking stove downdraft broke down it took them more than 4 months just to fix that. The technician keep saying, "Oh part's backorder." Where else I could check online the part and was available within 3-5 business days. And this is nothing. They fixed the downdraft partially and fan switch was not working. They said, "Oh we don’t cover switch. You have to pay out of your pocket." All this they told me after calling them if not maybe 20 times and I am not exaggerating. How can you fix something and then say the switch is not a part of it and it’s located in the appliance. Not an outside switch. Please don’t use them. They are a rip off. They were recently in Fox 13 News for ripping off someone for their AC. You can watch it online. It’s there.

Hi, I just joined today. My rep. or contact person is Jeff. I was just going to get 1 year service to see how this would work for me but, after speaking to Jeff, I ended up doing a 3 year plan. Jeff gave me several discounts so, I'm going to give it a try. Hoping not to have to use it but just for peace of mind. The only thing that I didn't like was the fact that I have several different appliances that were not on Choice warranty's list. They also had several things covered that I don't have. To be fair, with Jeff's help, I was able to add the appliances that I also needed to be covered for an additional fee. We will see how it go.

I had Air Con problems with it not cooling. The fan came on, but not cool air. I called Choice Warranty and they set me up with a company right away. It did take 3 days for them to come out, but was not an inconvenience. Would recommend to anyone.

AC freezing up - Low freon. Duran ** of Air Apparent Mechanical was on time & great service. Call taker had a small problem with me understanding her & letting her know I wanted only him because he does my routine service - I ended up calling serviceman & getting service instead of her faxing info to him - He also is a CHW provider.

Phil ** was really terrific and knew my needs and really helped me. I am a senior citizen and he met my needs. I am glad that I will have insurance on all of my appliances and my roof and other things in my home.

I bought a Choice Home Warranty after I purchased my home. What a mistake. I fell for the words of the slick, smooth talking salesman promising to pay for all the major repairs in the home. I spent $2500 on the all inclusive contract which was supposed to cover all major systems, appliances and septic system. Fast forward a year and a half. My AC unit goes out on the guest house and they refuse to pay because it is leaking Freon and they don’t cover corrosion. WTF? They offered to pay $250 out of an $8000 claim. The customer service guy said he didn’t have a supervisor when I asked to speak to one. I opted to cancel the contract and get a prorated $1900 back.

Since 2015 we have filed 8 claims with Choice. Of these, 7 have included full or partial denials. The partial denials involved denial of a large majority of charges. We recently had an awful experience with necessary repairs to our Air Conditioning system. After 6 visits from two different contractors, one of who did things that made the other suggest to me that they wanted to "sabotage" our system. Choice denied the claim for system replacement after asking for very little input from the contractor that made that determination. An electrical failure caused our compressor to stop working and the gentleman could not get it restarted. He reported a "short to ground" to Choice, which he informed me is a very general statement indicating an electrical failure.

My experience was was a good one. Durham contractors were prompt and courteous. The technician was efficient. The repair was made and he was here about a half hour. Choice Home Warranty put me in touch with Durham very quickly.