Choice Home Warranty Reviews

Samuel from Roman Plumbing came out to fix my water heater, it was just a hose but since I am confined to the house and couldn’t replace the hose, Samuel replaced it, thank you Samuel! I would recommend Roman Plumbing to all my friends!

Plumbing stoppage - It had been backing up almost constantly for about six weeks. But when the plumber got here we ran the shower and tub faucet for 25 minutes and it didn’t back up. I don’t know if it is a city issue or what, but it is fine for now.

Part on opener broke causing garage door opener not to work. We thought it would need to be replaced, but the part was able to be replaced. The service technician was on time, knowledgeable of the needed repair and very courteous.

After a power outage we had no heat. I filed a claim about 10:00 PM and within a couple of hours was told an appointment had been set with a local vendor for two days later. Within 12 hours I received a call from the vendor asking if they could come out immediately which they did a resolved the issue.

I was very dissatisfied with your claims process! I was evidently lied to in order to sell a warranty. I was told that I could use any licensed contractor that I chose and would NOT have to pay a deductible on my first service call since I paid in full for my home warranty. You did NOT even communicate with me to find out when I would be available for the service call! The service agent sent did a good job and repaired my furnace. My low scores are based on CHW, not him! Will not recommend CHW to anyone unless my next experience is much different!

Everything was perfect. They were at my house within 1 1/2 hours of my initial call (furnace). Everyone I dealt with was very helpful. The Technician Nathanial was very polite. Would definitely refer any friends and use again. Thank You.

Your Rep (Francis **) did a great job of explaining everything and finding the best payment option for me. Hope I will not need this policy benefits but if so I hope your response then will be as good as it was to sell me the policy.

I put in two claims with this company and we were greatly dissatisfied with both! Our air conditioner claim was denied and not covered at all because they said there was a trace of rust, therefore no coverage. My dishwasher stopped working and this company offered me 25% of the cost to replace it. When I signed up I was told if appliances break they will be replaced... I wasn't told that the replacement would be the cheapest that they could find. After a cost analysis, you're better off saving your money or finding a higher quality company to insure you.

This was my first request for repair under my coverage. It was handled quickly and the two men that responded were friendly and efficient. My repair on the toilet was handled quickly and everything was left clean. I will definitely keep my coverage.

Air Condition Repair - The only problem; scheduling. Choice Warranty should allow customers to set the appointment. Calling more than 3 times leaving voice mails with Jacob at ATD Mechanical to reschedule an appointment that I would not have set was not necessary. Customers time is valuable, so allow them to schedule not reschedule any appointments unless requested by the client. Repairman name Cain was extremely professional and respectful. I would recommend ATD Mechanical to everyone in need of fast and courteous service.

FIRST CLAIM REQUEST (Garbage Disposal) - VERY PLEASED WITH THE RESPONSE TIME AND COMPLETED WORK. The workers arrived as promised and when finished, explained what was done, cleaned up and provided receipt and related info. It is a good feeling to know should I have issues that are covered under CHOICE WARRANTY, I will receive promote service without having to shop around for service providers.

Was told when we purchased Choice repair or replace! Always to expensive to fix and NEVER replace! Was told to read the fine print. We pay for a new at our discretion. Choice will replace my expensive dryer for a smaller cheap one! Not happy! Should have stayed with American Home Shield!

We were told our stove could not be fixed and gave us a replacement check. Still don't have that, but have a new stove. Hope that the check comes soon as this was an unexpected result of a repair ticket;

I paid for a 3 year home warranty upfront thinking it was good peace of mind. I finally had to turn in a claim on my AC unit. They sent a technician of their choice who said I needed a whole new unit & it was because I kept the unit inside & out dirty. I explained I had have service twice a year & could get receipts to prove I changed the filters. No second opinion or help after that. I called a technician of my choice & it turned out to be a burnt wire outside & cost me under $100 to fix. I did get a complete refund for my 3 year service. But after all the time, effort, stressing & co-pay it was a horrible experience! After I requested my refund & wanted to cancel my service, then I was offered the help that was needed in the first place.

My portable dishwasher stopped working out of the blue and Choice Home Warranty got someone out to repair it in less than 48 hours. I was a little worried that since it was a portable dishwasher it wouldn’t be covered but the technician came in and had it back up and running in less than 30 minutes. I have never had an issue with CHW not covering a repair like I did with another home warranty company. Thank you CHW!!

Awesome experience with Tom from the sales team... was sold within the first fifteen minutes of our conversation. Appreciate the way he made me feel like they really wanted me as a new customer. Keep up the good work and make your customers really appreciate your efforts.

I was offered the Senior discount. But I had to pay for 3 years up front. A lot of seniors are on a fixed income. I could not afford to pay that much at one time. Why would you have such a great offer to a population that can't afford it. It made no sense to me.

I was deny my claim for no good reason, the contractor report and their statements was not the same. I enroll in your plan in Sept 2018 and I didn’t have any problems until now, I choose Choice Home Warranty company because it was in the top 10. I will make sure the world knows it’s all a fraud since they don’t cover your equipment as they say and managers have no good cust service, I should’ve taken the policy with American Home warranty which was great in all aspects with my father needs. What this company is doing is not fair to their customer, when you're paying to be covered not for a company to steal your money.

The "guts" of the water heater were replaced. It is now working like a champ! The service rep was fantastic. He explained what he thought was wrong, said he had to wait for an approval from Choice Warranty to complete the job. He heard back in about ten minutes and finished the repair. He worked for Major League Plumbing.

Sunday evening our furnace started having issues, it began running a cycle then it kicked back on and off every five seconds continuously until we turned it off at the breaker box... we contacted Choice Warranty. They filed the order and we received an email every ti.e a status changed... the Refrigeration contacted us and made an appointment. The very next day Monday it was fixed... Awesome, polite, quick service.

Hopefully we won't need your services anytime soon, however based on our experience with ordering the warranty, I am not concerned that there will be any issues. We are looking forward to doing business with your company!

I am drying the clothes in small loads, since the dryer doesn't seem to dry the clothes completely. The repair person says there is a clog in the dryer vent hose leading to the outside. He stated that this prevents the dryer from being able to remove all the moisture from the clothes.

Had a major leak in my hot water heater. We did not realize we had to contact them first to be eligible. This fact is buried in the middle of their contract. I tried to settle with them for whatever they would have paid. They offered $300 for a $3200 repair. Also found out that they determine the replacement brand, model and size of replacement. If you read the contract, it is entirely one sided to their favor, they even determine if it is an emergency. With their process it could take up to a week to resolve the problem. Not too good if you have a major leak. By the way they control what is put on this website. ConsumerAffairs is their company, so this complaint is pretty much worthless. I better feel for this company is on YELP. I canceled my remaining contract.

The lack of communication is crap. Nobody told me I would have to come outta pocket for this. I wish to never use you or the companies that you have again and a full refund for the that was paid for. If this is how y'all do business. I don't want this or you guys.

I haven't used it yet. I just purchased this contract. I really wasn't satisfied with the amount of money I have to pay for each service. But it is what it is. I would like to know what is your response time? Will I get someone right away.

I am really happy with Choice Warranty, I have yet to be denied a claim. They are real good for me. I am satisfied with the value of coverage. I would recommend this service to my friends and family. They work in a timely manner.

Had a claim. You didn’t even pay the trip charge. Your company is a fraud and takes our money and you get nothing in return. I will discuss how I feel on Facebook and file a complaint with the Attorney General on New Jersey and Kentucky. No one should buy your warranty.

Steve called and told me what I could do to fix the problem. We did it and it worked. He checked back with me at least two times to make sure that all was working before he closed the case. I felt he did an excellent job.

The unit appears to be fixed. That’s the good news.

I called to report a new claim - my heating system wasn’t working properly. I could have submitted the claim online, but I like talking to someone. The customer representative handled the claim very efficiently. Within 30 minutes, I received an email that my claim was being processed. Within the next 15 minutes, I received an email confirming that my claim had been assigned to a vendor. I noticed the scheduled spot time and noticed I was not available. I called the vendor who agreed to work around my schedule. The technician showed up the next day - on time. He promptly checked out the issue and proceeded to correct/repair. Everything seems to be working fine. The technician was courteous, professional, knowledgeable and more. The entire experience was exactly what it should be - from start to finish.

Rep. was very courteous, informative. It would have been more helpful to me to have the information emailed first and then decide on plan. It is always easier to have the information in front of you than on the phone.

The technician was prompt and very knowledgeable, explain the problems that could occur and resolve them. Very professional, friendly, outgoing. Definitely recommend them. Also explain some proper care and techniques to prolong the use of the door. He also explain some routine maintenance and I will help myself out.

The first company that was given my repair job made the appointment but then did not call or show up during the agreed upon time frame. When they did not return my call the next day I called Choice’s customer service. They were very helpful finding a new company to help me with the plumbing. They said the first company would be taken off their provider list due to their bad customer service. The new technician was excellent. He called with updates on his arrival times and was very pleasant and professional. The customer service rep was also very pleasant and helpful.

Rachel was great. She was very accommodating as far as my time lines and I appreciated that. She is a good person. The only thing I asked about and she said there was no coverage and that was for a trash compactor.

I've had Choice Home Warranty for a couple of years. Their service, in the beginning, was pretty awesome. After the 1st few claims that changed & I've had very long waits for service. This last time they couldn't afford the repairs so they bought me out, meaning they paid me a partial sum to repair the appliance, my washer, & the amount they offered isn't enough to replace it. Then they said it would be no more than 30 days to receive their check. It has been more than that. It's been 7 weeks between my initial call, them finally getting a repairman here & now waiting on the check. When I called last week they said it had been sent. When I called today I was told it would be in the mail tomorrow & it'll be another 7 days until I receive it. I'm cancelling my warranty with them as soon as it arrives, or sooner.

I have had two experiences with Choice Home Warranty. Last year there was water underneath my A/C unit so I called Choice for help. The very first answer was that water leakage is not covered. They sent me fine print in the contract to show me that water leakage is not covered. I mentioned that they need to send someone to see if the there is ice around the coils that is causing the water on the floor. After couple of calls they sent a group of individuals who did not even know how to open the system panel to look inside. The technicians just pulled out the water drainage tube and did even close the cover properly. Very unprofessional demanded $200 to fix the pipe.

Tech lives 100 miles away, took many days to come inspect, to identify issue. You refuse washer claim. No washer. Was told by your customer service to refer to contract for rules. How were we to know problem until inspected. Your rules do not provide good customer service. VERY UNSATISFIED!

I have lost the power to half of my house electric jacks. I submitted case with Choice Home warranty. After couple of days the technician showed up and fixed all of them without any issue. Thank you Choice Home warranty for the great service.

I placed a claim for issues with my plumbing (non emergency) and within a few minutes I received confirmation and a claim number. In two days I was notified by a contractor and scheduled a time for repair. The contractor showed up on time and completed the repairs within the hour. I was very satisfied with the entire process and do not think I would have any reason to not choose Choice Home warranty for my future needs...

I spoke with Jess. He explained to me about the program and made it plain so l would understand and to know what l was receiving. He was very polite and l like that. I would recommend this company to others. Jess made me feel comfortable. Thanks! Oh he even wish me a happy belated birthday!??

I just had to replace my AC Heating Unit and was using Choice Home Warranty. I had to pay over $1,360.00 out of pocket because their Insurance doesn't cover any that was wrong with my Coils, Compressor and had a leak in which I had to pay myself and yet was not able to get it working. They also don't cover the Freon which cost $350.00 each time I needed it. Added 4 different times. They only offered me $500.00 and I had to pay $1,700.00 to CHW and then another $2,945.69 with a 25% Veterans Discount. I had to use my entire Federal and State Income Tax to pay for it and this is NOT the 1st time that CHW has given me a hard time about replacing my Dryer, Refrigerator and Garbage Disposal.

Had a problem with furnace here in CT. They had a company contact me and set a appointment two weeks out. The tech showed up. Found the problem. Called for authorization. Couldn't get thru, he had the part but couldn't fix it without Authorization so had to make another appoint and come back to finalize repair, took up my time twice. Second time I had a problem where the furnace just wasn't working. I went through the same thing. Couldn't get an appointment even though I didn't have heat in the winter, was told could use a local company but they had to follow their rules to get authorization, called them after hours couldn't get thru. Had them fix it anyway because I was without heat and hot water and they wouldn't cover any of it because they didn't/couldn't get the authorization. Wouldn't recommend to anyone. As usual if they can get away without paying the better for them.

Had this company for a few months, first time submitting a claim for dishwasher, got the run around, several techs finally came out. Stated needs to be replaced. After SEVERAL phone calls with “claim dept” they only offer 1/3 of its worth to be replaced. Can’t even buy a new one for that little amount of money. Also pretty bad when all the techs that came stated this is the worst company to deal with. Again. Please be aware, choose another company!!!

I have placed only two repair claims with this company and both were denied. The only good thing about this warranty company is that they service fee and monthly rate are cheap which is how they get you to sign up. But they don't cover the major things that normally go bad and need to be fixed and/or replaced. But you get what you pay for, so don't waste your money. Pay the extra and get a more reliable warranty company. After all, the purpose of having a home warranty is so that you can get things repaired/replaced. Otherwise it's useless like Choice Home Warranty.

Called in problem to Home Warranty (Main Line stoppage), it was accepted and dispatched for work the next day. Due to weather conditions Metro Heating and A/C had to cancel for the next day, which was understanding. Was here promptly the next day. Mike was very professional, worked hard and thorough to make sure we didn't have further problems. Very pleased with both Choice Warranty and the company they dispatched for service.

Just like they promised, I heard from vendor within 24 hours, and he showed up promptly after calling and letting me know he was within 15 minutes of arriving, and did his job. He put in a new part and made the commode work. Thank you.

I had sewage back up into my basement sink because of a main line clog. Kevin (Mr. K's Plumbing) explained everything, tested by having me flush toilets, etc. He then got authorization for clearing out the drain and made sure to explain everything to me. He was at my house less than 2 hours and everything was again tested to make sure all my drains were functioning properly.

Placing our first need for a repair with Choice Home Warranty was easy. There were a few bumps in the road along the way but Choice Home Warranty was extremely helpful getting us help. We live out in the country a little so it took a little time to find someone to come out to fix the furnace. Altitude Heating & Air, Colorado Springs answered our need for a service call for our furnace. I couldn't have asked for a better company to help us out.

83 years old. It helped me make my decision to buy.

The Leaking garage disposal was causing a leak under my desk. When I submitted the claim, Replacement was done quickly. Claim scheduled fast, service company responded quickly. I would highly recommend this home coverage. My only cost was my base service fee. Well worth the cost of the plan.

I had 2 claims. The repairman call, set up appointment, showed up on time. He order the part and called when the part came in, set up an appointment. He again showed up on time, repaired both appliances very quickly. He was polite, professional and efficient. I would call again without a single thought or miss giving.

I'm glad that I've Choice Home Warranty. Reporting claim, scheduling appointments is like a breeze. I brought the warranty for the investment property. Wish I could add/authorize tenant to make service call and schedule the appointment cutting out middle man. Otherwise, it's a good warranty service.

Repair was scheduled within two days, repair person was on time, quickly assessed the problem rather quickly, got the needed part and returned and made repair. He was polite, respectful and cleaned up when through. Repair reporting process was easy and without computer of program problems. Nice program.

The representative told me of deals that were available to senior adults for multi-year deals that would save money. I opted for the 3 yr deal with an additional 7 months free which substantially reduced my overall monthly payment and I was able to split the total payments into 4 equal payments to make it easier on my budget.

I purchased this house 2 weeks ago. My kitchen and bathroom sinks are overflowing. Don't know why. I called Choice. The guys came out. Found the problem. Now the warranty company won't do anything to help me. My floors and cabinets are getting messed up due to the water overflowing. Still overflowing now. Dissatisfied customers.

My home heat stopped working, I called. The assigned tech came after 24 and said we need electrician, when assigned electrician I have been told it will take him 3 days to come. How can we expect someone to stay without heat in a cold weather for 5 days? I called someone from the phone book. He came and fixed my issue within one hour. I am disappointed with the service. I thought it will take 24 hours when they knew it's power issue because in NC renter can't stay in house if no heat and the owner have to pay for hotel.

After paying for the warranty for 2 years I finally call in a claim on a leaking Water Heater. After the technician comes and spends 5 minutes looking he states we need a replacement, collects his co-pay and leaves. I follow-up on the status to be told that the warranty does not cover the tank. What? After looking through the contract I see now that almost everything that can go wrong with an appliance is excluded from coverage. This is a scam. I guess I will be looking for another home warranty.

Nicole, called us this morning after several exchanges with Choice on a freezer repair not completed. She was very calm and thorough when explaining Choice policy. She basically stated that she valued us as a long time customer and would like to solve this problem and keep us satisfied. A solution was offered and accepted. We have been a loyal customer with Choice for four years. Nicole’s positive attitude, attention and solution was so greatly appreciated. Nicole is an asset and appreciated employee representing CHOICE. Thank you from a very satisfied customer.

I’ve used Choice Home Warranty for the past 3 years and have called about 6-7 times for garbage disposal, washer, toilet valve problems and most recently my garage door opener. Every time service has been prompt and work done was excellent!

Terry ** was outstanding, new his products, competition, determined my needs, and helped me with a good financial option that was very beneficial for us, creating a Win/Win situation. Very pleasant, friendly, and professional. Great job! Look forward to good relationship with CHW!

They defer to "cleaning" parts for mechanicals that aren't working. It caused me to have to call out the same Heating company 3 times until they finally were able to replace the defective part. All the while my tenant was without heat during winter and I had to put her up in a hotel because the repair continued to show up and not replace the part. Cancelling my warranty and going with someone else.

Although the issue (garage opener) was NOT covered the warranty when the tech came out, it was a good experience. I had an appointment 15 minutes after I called in a claim. The tech was professional and knowledgeable. I would request him if I need another garage call.

Had contract with Choice. AC stopped blowing cold air. Called to have service come look at it. Finally showed up and said the evaporator coil was leaking. He would call it in then order part and fix it. I specifically asked if part could not be repaired what happens. He said, "You get the whole new part." I paid him 75 dollar service fee plus 150 leak test that I was aware Choice did not cover. SURPRISE - Choice denied claim. 6 sections below Ac info in agreement an exclusion on evaporator coils rusting. They insist copper coils will last forever and it’s my fault. They told me they would return my money if I removed negative comments.

I was happy with the replacement of my microwave. The team got someone out to evaluate quickly. The technician said my microwave needed to be replaced. I would have rated my experience a five star if the team had offered me the cost of a new microwave plus installation costs initially. They did offer that upon my appeal, which satisfied me.

My garbage disposal went out a few days ago and I logged on to file a claim with Choice Home Warranty through my client login. An appointment was scheduled immediately and I was contacted the next morning by the contractor to confirm. The technician was very professional and friendly, and the repair was completed within 48 hours of my claim filing.

It took a while to contact the claims manager to appeal my claim but she was very considerate and the service provider came when I was available and fixed my problem. It was great! The appeals claim manager was very apologetic and was able to provide services to my garage door light.

Happy with the cleaning and deodorizing the heating system. The tech found some concerns with the heating system. He stated that he would contact Choice Home Warranty and get back with me. The tech seemed to be very knowledgeable and experienced in what he was doing.

Kitchen sink was not draining. I received a call back within 2 hours from the plumbing company, since it was after 5 and not an emergency I was put on schedule. My problem was resolved in a very timely and professional manner. I would recommend Choice to any of my friends. As a matter of fact one has already asked for a phone number to contact Choice for a quote. I would highly recommend Elite Plumbing. The gentleman was very professional and represented the company very well.

I filed a claim to have my noisy dryer repaired. I was then notified the same day that a repair person would be at our home the next day between 7 and 11 a.m. The repairman called about an hour before arriving and arrived within that time. He quickly and accurately repaired the dryer by replacing a part. He was very pleasant and skilled. Best repair we've had from CHW.

So far so good, pleased with plan cost and appliances and systems coverage. New client so I’ll keep you posted when I actually use this policy. Good customer care so far, but still too early in the process, glad coverage like this is available and affordable.

So far we appreciate the service we’ve received. The issue was restored on the burner that wouldn’t light. We have a broken handle and a light that won’t light but that’s not covered on the warranty. But the technician is going let us know how much that will cost us to fix. Wish it was covered. Our dishwasher's motor went out. So they're ordering the part so hopefully that will take care of it. The Technician arrive on time and was nice to work with. Hopefully it can take place in a timely manner. I’m glad we got the warranty because my husband is laid off and it will help with expenses.

I purchased a home warranty in March of 2018 and was told everything in my home was covered, including the WATER TANK. Upon requesting a technician to replace my water tank, I was told that Choice Home was looking for said technician (for three days) and then was given the option of finding my own technician and being reimbursed for the cost within thirty days. I called a technician which diagnosed the problem, the water tank had to be replaced. We called for approval and Choice Home DENIED my claim saying they do not cover the water "tank" only mechanical parts!!! The salesman lied to me when I purchased the warranty. I immediately canceled the policy and I give Choice Home Warranty less than one star!!! DO NOT BUY FROM THIS COMPANY!!!

Great job by all involved with our recent warranty claim. CHW identified a technician quickly, set up an appointment for the next day and the technician arrived on schedule and was able to resolve our issue in a timely manner. Kudos to everyone that had a hand in the entire process.

Service response has always been outstanding. Have been very satisfied with support personnel and follow up. Parts when needed are ordered quickly and installed promptly. Have recommended Choice Warranty to friends and neighbors. Look forward to our continued association.

I submitted a claim for my oven. The first technician was a no call, no show. It took a week to get another appointment. The technician came to asses the issue and told me he had to order a part that would take 2-3 business days to come. I don't have an oven nor do I know when I will get one. There should be an approved list of repairs so the customers is not constantly inconvenienced.

Was pleased with the garage tech from M2V garage doors. He showed me some issues with our door which is older and fixed a safety issue. I had to pay $150 but because of the age most of the parts weren't covered. But the service and CHW were good. I hope you'll be there if I need you again.

Claim was put in a month ago and stove has not yet been repaired. Very slow and very poor communication with repair technicians. I asked them for an update a week ago and still no reply. Very disappointed with Choice Home Warranty’s technicians.

My rating on Choice would have been a perfect score except 2 reasons. The service department hits aren’t great for those of us on the West Coast, I would highly suggest keeping the department opened later for those of us on this side. And when I did call to find out they were closed the representative who I spoke with was extremely rude by saying the department isn’t open, to call back, then hung up on me. It wasn’t a pleasant experience. Thankfully I called the next morning and the gentleman I got, Michael, was the complete opposite and redeemed the company. He was very nice, helpful, and great customer service. If everyone on the phones were like him, that would be great. Overall Choice has been great, the prices are a little steep for their annual rate so I hope to be able to renew with them.

I'm a customer of theirs for 2 years now. In that time I've needed 3 repairs done. Currently now waiting on the 3rd repair. The first two I had to get a manager involved because I was told when I purchased the warranty that it covered my problems but then customer service said it didn't. Then when the manager gets on phone and I tell him which contract I have. He orders for the repair, saying customer service was incorrect. I don't understand why everytime I need a repair why a manager has to be contacted in order for anything to get done.

Choice Home Warranty was very unfair to me. They sent me a check and then put a stop payment on the check because I cancelled the service. I had the home warranty for over a year and the first time I make a request they do not give me the true value of my item and I have to pay for the guy to come out and then I have to find someone to fix it and pay them too. This was truly a trick and very unfair. They owe me that check for my microwave. Don't be tricked. They gave me undervalue of my item. Unfair. Be careful.

The customer service rep, Luke ** was most courteous and professional. I switched from another warranty company to Choice after speaking with Luke. The annual premium, service fee, along with the information I received from Luke made it easy for me to choose Choice.

I had to hire another plumber the same day to fix my hot water heater. The plumber you sent told me the breakers tripped because "someone" had adjusted the temperature too high. The hot water heater temperature has been the same since it was installed 6-7 years ago. Neither my wife or I have touched the temperature adjustments on that hot water heater and we are the only two here. Turns out the thermostats were bad and needed to be replaced so I am out $400.00 that you should have covered. Needless to say when my policy expires In September DO NOT CONTACT Me.

I reported a claim for a plumbing leak underneath my foundation to Choice Home Warranty on 01/28/2019. Choice Home Warranty sent out a technician to my house without giving me any prior notice. This technician called me and told me he was an hour away and I agreed to have him inspect the leaks in my absence. I tried to work him through operating my sprinkler system so he can see the source of the plumbing leaks. The technician left my house without identifying the location and source of the leaks.

Choice Home Warranty is nothing more than a company that finds a handyman to send out. They do little to assure that they are using technically experienced, sound and capable professionals. Choice sent two different HVAC technicians out and misdiagnosed a job that I finally had a real professional look at once and they never had to come back.

The service tech that came to our home was great. He was professional and knowledgeable. He found the problem and corrected it. Thanks CH Warranty for sending someone out so quickly. If we had to wait a long time for someone to come out, we would have had to leave home since it was during the time that it was cold.

Choice Home Warranty Case Manager, Nitasha, contacted me by phone on 2/12/2019 based on my request to review my claim. After listening to my views of the situation, Nitasha offered the amount of $639.00 to replace the damaged washing machine. I really appreciate Nitasha listened to my views, made decision, and offered a fair compensation. As I had mentioned in my previous feedback. I am pleased the quick responses and follow up from Choice Home Warranty during the claim process. Having Home Owner Warranty is very much to have a peace of mind when things might go wrong. I hope I don't need to use it, but it is there when needed. So far my experience with Choice Home Warranty is fair. Open communication and being fairness are important in this business. Thank you.

Want to start with how misleading and lying sale person was who sold me the plan. He stated that particular items would be covered almost 100%. Well few month later my water heater start leaking. And guess what? Choice warranty representative said it's not covered. I went to a policy and was shocked of how much exclusions they have. They don't cover nothing. Basic tank of water heater is not covered!!! How is it even on the market if this warranty doesn't cover anything. After few days of back and forth I've cancelled my membership. And I've paid $500 for entire year plus $60 for service call. And how much do I get back??? $240. Less than half for 3 month of no coverage. Worse experience ever!!! Maybe there's a good home warranty but DO NOT BUY CHOICE HOME WARRANTY!!! UNLESS YOU WANT TO THROW YOUR MONEY TO GARBAGE.

I have never had problems like I am having with Choice. I needed my hot water heater fixed, and several different people have been here 7 times already, and it is still not fixed. We have been without hot water for over a week now. Sometimes they did not even show up. I have taken off from work on two occasions, and still not fixed. They were suppose to come yesterday afternoon, and after several phone calls they called me back in the evening, and set it up for 12 o'clock today, and they are still not here. I am thinking about going to our local Action Reporter and blowing this entire thing out of the water. I don't know how you conduct a company like you do. This hot water heater should have been replaced on the 2nd visit.

Had issues with my Heating System. First company that was sent out said there was nothing wrong with the unit even though it kept over heating and shutting off. They came up with a random excuse that wasn’t covered by the warranty and had to pay the $75 deductible for nothing. Finally got another company to come out who diagnosed the problem and determined the unit was bad and had to be replaced. The warranty company did replace the unit but put in a different unit that was 7” inches smaller than the one that we had so there were modifications that had to be done and piping that had to be rerouted, warranty company doesn’t cover modifications so there was a $450 bill for those.

The technician knew his job, worked hard to finish his assignment in a timely manner. The technician was very friendly and helpful in informing the problem we were having. The technician called and informed us ahead of time of his arrival and was in time.

Very satisfied with Aucoin's Plumbing! Not satisfied with Choice Home Warranty for reasons for "NOT" paying for a part needed to complete the home warranty job!! I had to pay out of pocket for part!!!! So I ask myself why do I have a Home Warranty company that I cannot Trust to FULFILL fixing or replacing broken appliances etc in my home? If I have to worry everytime I call you for a claim whether you "CHW" will even pay for or not pay for parts or a replacement appliance then it may be time to look for a more trustworthy dependable Home Warranty company!! Being there is much competition, CHW needs to step up and make positive changes to its fulfillments to its consumers! It may be the wisest "choice" you will ever make!

Representative was caring, helpful and efficient! They called so quickly I was caught off guard. I was pleased by the veteran and senior discounts, too. We bought this over the phone! We normally do not do that! He is an asset to the company.

I purchased two contracts for separate properties, on one I received adequate service although I was not completely pleased. Their contracts are deceiving, written so an item appears to be covered in the inclusions but then worded in their favor in the exclusions. I had an attorney review the contract after a denied claim and it was determined Choice Home Warranty had breached the contract. A certified letter was sent to their consumer advocate department after being stonewalled by their customer service agents. I have yet to receive a response to my request to resolve my claim and/or cancel my contract for a pro rated refund. I will continue protecting my properties with home warranties but certainly NOT CHOICE HOME WARRANTY! Beware of CHOICE HOME WARRANTY!

I called Monday February 4th to put in a claim for my heating system. It stop working, I got a scheduled appointment between 11:00 am to 3:30 pm on Friday February 8th. The guy never came. When I called the company's customer service they gave me the direct number for the guy who was suppose to come. When I called him, he said he had an emergency so he would come the next day which was Saturday. He did come out Saturday morning. Said my motor went up in my heating system. He has to get the part and will be back Monday February 11th.

In this situation I think the parts approval process could have been a little different. For one letting the technician order the part on the spot. So the process would not take 4 days to get the unit back up & running. Other than that I think Choice Warranty is a good deal.

When I had a claim, it took sometimes 2-3 weeks to get a service call. If the appliance needed to be replaced, I had to wait up to 5 weeks to get payment in order to buy a new item. Again, as is now, they cancelled my claim because they cannot find a plumber for me. They offered to let me get my own repairs done and they would reimburse me. Reimbursement is 4-5 weeks after they approve the paid invoice that I was to send them. They never pay you back what the actual cost of it is, and they won't pay for installation. If I could afford repairs and replacements, I would never have gotten a warranty. I am on disability and cannot afford these things upfront. I am very thankful that my contract is up in a month. These people are horrible. Stay away from this company, you will only find lots of dead ends and rude people.

Our washer was leaking onto the floor. I went to the Choice Home Warranty site and asked for service. I received an email within an hour stating when I would have a service call. The repairman, Alex came a day later and addressed our problem. All is fixed and we are happy.

I recently signed up for the Choice Home Warranty. My first experience has been horrible! I called about no hot water and the first they could get a technician out is 3 days later!!! The claims department was not empathetic at all - I have a sick infant and a homebound senior living with me and stated that I could 1. Restart the claim which would cause the first appointment to be canceled and there would be no guarantee that there would be a sooner appointment or 2.; Pay for it myself and hope that it will be reimbursed! neither is a good option! I feel violated!!!

Terrible company and dishonest technician. This company and their workers are not honest, and they don’t have communication at all. Friday my heater broke down and l call the Choice Home Warranty to schedule a claim. They didn’t answer the phone, then Saturday I called again, finally, they answer the phone and they submitted a claim for my broken heater. The technician showed up the next day and he said, “I don’t have the broken piece (hot surface ignitor), tomorrow I will back at 9:00 am”. I paid his service fee and he has gone. Monday I got permission from my job and I waited for him from 9:00 am to 12:00 pm and he never showed up again. I got his phone number and called him more than 20 times. He didn’t answer the phone call, voice message or text messages.

I recently filed a claim online for my built-in microwave oven. I received notification within minutes that a service company had been assigned and an appointment set. The service company came exactly when they said they would, and, upon diagnosing the problem, his request for authorization to repair was timely granted by CHW. This is exactly how home warranty companies should operate - no strings, no hassle, no unnecessary delays. I am a highly-satisfied customer and would recommend Choice Home Warranty to anyone & everyone.

We had a burning smell coming from the furnace and it wasn't working. The F.D. came out and said they thought the motor burned out and we need to have it serviced. Charles came out and determined it needed a control board, that that was what burned out. He ordered one yesterday and we're waiting for it to come in and then be installed. Getting the home warranty was one of the smarter things I've ever done.

Received a phone call from the company, was transfer to sales representative and while asking few questions she hung up on me. First, I thought she will call me back since middle of the conversations but after 10 to 15 minutes, no call back. I got upset because I knew she must hung up on me because she didn't want to answer. I called company back and got Francis, whom answered my questions and even offer the better deal because they had special offer for people over 65 and military personal. I am happy with Francis and the offer. I am thinking of telling my friends to call the company to take an advantage of the special offer.

AC broke down in the and it took 3 weeks to get it fixed. In the middle of Texas summer!!! Was denied the possibility to speak to the approval department. 4 months later the same part broke. Choice Home Warranty choose unexperienced technicians to save a money. The second time it only took 5 days to approve the claim. But it will take 1 week to get the part. There are many manufacturers in Houston where you can pick a parts but, yet they make us wait. I will never use Choice Home Warranty again!!

I started my claim online, got an email confirmation and scheduled appointment for the following day. My technician arrived right on time! He was exceptionally polite and professional on the phone and while he was in my home. He was extremely efficient with his assessment and diagnosis of my problem and instilled confidence and security in his overall abilities. I am extremely satisfied with my overall experience!

Buying your home warranty is one of the best things I have ever done. You people are wonderful and have helped me so much. It is not often that I find such caring service. Having your warranty has taken such a weight off of my mind.

I reported I had no hot water on Friday at 10:30 am, a technician came on Monday at 2:30. I still have no hot water as of Tuesday morning at 7:30 am. It is very difficult to function and go to work without hot water to clean and shower.

We've only used our Choice Home Warranty once, but the experience was very good. The service technician who came out to fix our AC knew what he was doing, was very courteous, and fixed the problem. That's all we asked for.

Oven function failed. Replaced an ignition, and all was well again. First serviceman arrived as planned, but was unable to work on gas appliances. You found a second one within a day and he showed up on time and did the repair.

The person was very kind and professional. Came on specified schedule time. He cleaned the under sink area. Once the installation was completed, he tested the garbed disposer for any leak. Then cleaned the area. He did not wasted any time.

Repair was done and technician was clean, polite and qualified. Only, he came a day early. In fact I received an E-mail this morning reminding me he would be here today? When he arrived my wife explained the problem and he said "They called you Saturday to change the appointment..." but unfortunately, we did not get that call. All is well - good thing my wife was here, but we were surprised.

I was price shopping and initiated contact request by email. I received a c/b within 5 minutes. My rep was very helpful and worked with me to get the absolute best deal. We went with the heavy discount for the 5 years paid up front at a much lower rate and 1 year free! Absolutely full coverage for our home and with a reduced device call of $60. Excellent value.

Saved me money over being with American Home Sheild for 25 years. I needed a change, 65 a month was a little ridiculous plus 60 on calls compared to $37.50 a month is awesomeness and the service fee of $75. Thanks.

I was just doing a little research and thinking of signing up. I received a call shortly after entering some of my info. A guy called me trying to get me to sign up right away saying everything they cover, and asked if I would like to sign up. I said I'm not for sure right now and just wanted information and before I could finish my sentence he hung up on me. So I will NOT being signing up and referring everyone I know not to as well.

New customer today 2112019. Very pleased with the way the manager added an item on my new plan left out by rep. He took care of it right away with positive results. Very attentive and courteous. The price ìs so good. Thank you CHW.

Rep specialist but he was thorough and understood my needs. I wouldn't have known there was a senior rate if he didn't mention it. I was pleased with my purchase and coverage and though I hope I don't need it anytime soon I think it was a good decision.

I canceled the service I had with another company due to all the hidden exclusion they have under their contract. I went online and start researching for home warranties. I found Choice and I contact them. I told the salesperson the reason I was leaving the previous provider and he assured me that Choice never do that. He talked to me on getting a 5 year plan with "peace of mind" that everything on my home was covered. After 2 years at not using them at all I have a problem my AC unit, the evaporator coil. The THX valve was leaking refrigerant and the evaporator coil needs to be replaced as well. First they denied my claim because they don't cover the THX valve and argue that the coil was damaged because of that and they don't cover secondary damage.

Updated on 02/14/2019: After they said they would cancel my policy and refund my money, they are still taking money from my bank account. There is a $252 charge pending. I had to rate it one star because there is no option for 0 stars!! Also, they want me to sign and notarize a form just so I can get back MY OWN MONEY that they are still taking from me!!! Poor business!

This is the first time that my appliance was not able to be repaired and I believe that Choice offered a fair replacement value for my appliance. The process moved along pretty well and I was able to receive my reimbursement pretty quickly.

Brittany was wonderful - pleasant, spoke clearly, answered all of my questions and then some. I would certainly recommend Choice and Brittany in the future. I only hope your responses and service in the future will be as exceptional as Brittany was when we spoke and I signed up for a full 3-year package on February 10, 2019. Please share this comment with Brittany.

The only downfall that I had was the time that it took for the appointment to be scheduled. It took almost 3 complete days for an appointment to be scheduled. Everyone that I dealt with was pleasant to deal with.

Our sump pump recently failed on us. Called Choice Home Warranty. Within a few hours had a technician contact me to set up an appointment. Upon arrival tech diagnosed that our sump pump was no longer operating. He replaced it with a new one. Was very professional and knew what he was doing. Was very happy with the outcome.

Dryer technician came out on Feb 7 didn't bother to look at the dryer. Just said it was vent clogged up. I clean vent out and still not heating properly. He didn't even submit a diagnostic within 24 hrs. Very disappointed with the technician that you guys use and with the follow up time. It's ridiculous. He should have given a report while he was there.

Choice Home was quick to get someone out to our home. When they could not fix the problem they offered to purchase us a stove or send us a check. We saved $300 & got a brand new stove for only $145. They are true to their word. Well worth having their services. I'm very pleased & would recommend this company.

It took days for someone to come to my house. Now I have to wait days for you guys to approve to part and wait for the company to come back to my house. It is taking too long for you guys to fix my appliance. I pay my money faithfully every month but I have to be inconvenienced with how long it takes for someone to fix my washer. I am certainly looking for another warranty company. I feel the company should have had the part available and ready to fix. This is unprofessional and a big inconvenience for me. I'm going to have to pay money to wash my clothes again at the laundromat.

Lyon's Plumbing responded less than 24 hours following the request for service and made the repair to our toilet. Excellent and timely service by Lyon's Plumbing. This is the second time we have had Lyon's Plumbing perform plumbing repairs and each time they have arrived on time and finished the job as quickly as possible.

Simply put - Choice Home Warranty considers your claim "closed" as soon as they receive it, regardless of whether or not your issue has been resolved and do nothing to ensure resolution or satisfaction. When we filed a claim, they sent a technician who diagnosed a problem with our refrigerator's motherboard but needed to order replacement part, then never returned. Choice sent a different technician who could not diagnose the problem and said we should call him to "hold the phone up to the refrigerator and he would diagnose the problem over the phone." It has been five months now and we have been unable to get a meaningful response from Choice Home Warranty - they just repeatedly say the technician will be in touch. Choice Home Warranty is either too stupid to acknowledge the technician is incapable of repairing appliance or else Choice Home Warranty is crooked and complicit in the incompetence.

I was very pleased with the quick action taken by Choice and your contractor Pure Air Solutions. I called the order in around 9 am on Thursday, and the technician was on site by 3:30 pm. The problem was a maintenance issue, so there was no charge to Choice, but I was very pleased with the service provided. Great value all around.

CHW representative was very courteous and thorough when I called about my electrical problem. She repeated everything to make sure the information was correct. I immediately received an email follow up. I also received an email the next day to let me know they were continuing to find an electrician.

While the online process for filing a claim and the subsequent email notices were satisfactory, the fact the service provider identified by Choice did not show up was unacceptable. A provider was to show up on February 5th. He stated he had a flat tire and we rescheduled. He did not show up on the 7th at the scheduled time, did not call, nor did he text. This was very unprofessional and has tainted my perception of Choice.

Thank you for recognizing Veterans and seniors. I bought your plan for lifetime locked in rates. It will help us be able to afford our policy even into retirement! I shopped around and other companies wanted a realtor to get it for you. They even said I wouldn’t be able to afford them if a realtor didn’t get it for me. Bless you all.

I am appalled at the way your so called supervisor speak to customers! I had no heat in sub zero temps. Was told they would look for a tech but told me I can get my own and get reimbursed. Bill $1000. Only $151 back!! Unacceptable. Your co is deceptive at best.

This claim was somewhat of a nightmare! Twice, we were assigned techs and neither responded to calls to confirm appointments nor did the tech show up for appointment given. We were given the option to call a tech, we chose Riverside Appliance Service and he came right out and fixed the refrigerator, all within 2 hours total AND he charged us very little labor. We were told our service charge would be waived, however Choice now says it will not and we will only be reimbursed for $116 instead of the full amount paid $162. Awaiting reimbursement.

I have leakage on my garbage disposal and sink faucet dripping. Tech is assigned. Tech diagnosed to replace part. Called CHW after 24 hours to check update on claim. Rep Taya being so rude cuts me off that I shouldn't complain because they've received the diagnosis and still under review and I'd get update when is approved or not but as to how long she couldn't tell me. This is not how customers must be treated because I already paid their $60 calling fee and still my kitchen is flooding because someone is not doing his job. This is a job I could have done it myself following Google but why should I pay for warranty and calling fee without getting the job done? As I write now this job is yet to get status to know if the problem would be fixed. At least somebody must be responsible for the job they're paid to do because it's your job to do your job...

Company came out, assess the problem, took the part off, never to be heard from for 7 days. No AC, no heat for 7 days and no return phone calls from the company. Called Choice to find out what could have been done. We were instructed all we could do was just wait for the original contractor to come back to see what took him so long. Very disappointed in the service from the contractor Air Force AC and Heating and by the way they did take the $45 service fee on the first day before the work was completed. Very disappointed.

Taysha turned it around from 1 star to a 5 star service. I was skeptical buying a home warranty as I hear most friend say it’s not worth it due to a lot of exclusions. I still went ahead as I saw A+ rating with BBB... but hit an exclusion in the first instance/claim and it was denied. However the I filed an appeal and the case manager Taysha really heard me, understood the situation, figured out a solution to turn this around. Wow... Hats off to her and employees like her who care for their customers and make their companies proud. Way to go Taysha and Choice!!

Too angry and disappointed 2 say what I feel. I purchased one of your top policies and twice now have been sold a bill of goods. Would not recommend you to anybody and plan to cancel my policy and look elsewhere.

My experience with the company and the representative was excellent. He was very courteous and knowledge. Very prompt with the phone call. Helped me make a decision that was to my advantage. He even gave a discount for our age and military service. I would recommend this company to my friends.

I was extremely disappointed in my experience with Choice Home Warranty. I submitted a claim they said was covered for a broken pipe connected to my water heater. I was told via email and phone message a plumber would be there in 4 days from 11-3pm. When the plumber did not show up, I called the plumbing company. They had been out of business for a month due to the owner's death. They NEVER told Choice they were coming. The second plumber came out 8 days after claim was filed. Choice then told plumber the claim was not covered although it was exactly what I had originally told Choice the problem was. The plumber told me he talked to 3 people at Choice, he stated they were very rude.

Customer Service was commendable. The agent Anthony was very helpful, knowledgeable about and a true salesperson. This company appears to be the leading company in home warranties. With the backing from the Better Business Bureau and 500 Inc. as well as, Consumer Affairs Accredited, this warranty company projects just what I am looking for in a home warranty company.

I filed a claim for our cooktop first problem. They could not find anyone to come look at it so was given option to find someone myself so I did. They came over, found the problem, estimate to fix 386 dollars. Called choice for authorize repair. Choice call me said they will not repair. "We will give you 326 for a 1500 hundred dollar cooktop" that I take it or leave it. So that being said I cancelled my service with them. They are no help

Inspect/repair dryer - My total experience was extremely positive!! Choice sent me an email within minutes which described the fee, window for the repairman to arrive, the technician's company and phone number. The technician called asking if he could arrive early. He later called asking permission to arrive at 5:30PM. This fellow was very quick and did an excellent job! I highly recommend him.

I submitted a request to have my refrigerator repaired for my water dispenser and ice maker, they are telling me they don't repair these items. I said that what do they repair? They indicated mechanical breakdown. I said that's what is wrong with my appliance. I said, "What good is this warranty for." This is the 1st repair request I have made. I told when I first call for service what was wrong with my appliance, they didn't tell me at the time that it wasn't covered, I have paid for the service tech to come out and look at my appliance which was $60. I paid for two months for the warranty. I DON'T RECOMMEND THIS WARRANTY COMPANY, DON'T USE.

This is the first time using a contractor through Choice Warranty Co. Brian from B & M Electric was very professional, knowledgeable, came quickly and replaced the GFCI Indicators on two plug outlets. The outlets are now working properly. I would definitely use B&M Electrical again.

Plumbers Electrician and Beyond LLC performed an excellent job replacing my garbage disposal and sink strainer. Highly recommended! They came even late already, with the garbage disposal, changed it in few minutes. Then they left to buy sink strainer in nearby Home Depot, came back and done.

Luke did us a great favor on lowering our policy cost. Since I will be retiring within 2 yrs. this will be a great service to have knowing we are going to be under protection for our home. Hopefully all will be fine, but we never know. Thanks Luke!

Very good and fast service. I had two requests for services and very pleased with the services. Since I have a contract I receive too many publicity for Choice Home Warranty. (My contract is good until 2023 so I do not need publicity about the services.) Can you do something about it? Thank you in advance for the follow up you will do.

A few weeks after I bought my house a diverter valve broke behind the shower. This caused water to rush out if I changed from tub to shower, and caused water to pool and eventually leak into downstairs. I called Choice Home Warranty, who quickly stated that they would not fix it although I had a valid policy which clearly covered this issue (they cited a built-in microwave section to argue that it wasn't covered??). I'm not sure if all home warranty companies are like this or if it's just Choice - but go with someone else.

The filing of the claim and the independent contractor showing up to try to fix the problem was great. Since they requested the dishwasher be replaced, Choice has not been helpful at all. I've called multiple times to see where we are at with the claim, and after 3 days, I still haven't received information on my case manager or gotten a call back from anyone. I called a third time and got customer service to give me my case managers number, left a message with her, and still haven't received a phone call 24 hrs later. I'm growing very frustrated with the fact that we are without an appliance and there seems to be no urgency on Choice's part to help resolve the issue due to this being a replacement.

The dryer repairman was friendly and arrived within the time frame. Would use them again if needed. He was very detailed and answered our questions without hesitation. Just a very nice person and will recommend Choice Home Warranty to my friends.

Your account manager was polite and helpful in the end. They explained why they could not fix it (dishwasher). She was understanding and listened to my concerns. Although when I signed up I was told differently. That was a little bother.