Choice Home Warranty Reviews

I registered my claim on 1/21/2019 at 11:05 AM. I did not receive a response till that evening saying you could not find a tech cover my claim. Later that evening I got another email in response to mine stating basically if I was not happy with your search I could do it myself. I purchased this policy so I would not have to do this. On Mon I got an email stating a company was found who could repair my problem but he could not come until Thurs 1/24/19. Icalled JRS Elect and had the appointment moved up to 1/23 and he showed up and replaced the breaker, now the new breaker has tripped and will not reset. I called JRS and left a message, but no response yet. If someone from your office would like to call me I would be more than happy to speak with them, I would call you but it is next to impossible to get through.

Clogged toilet and line. Tenant called on a Saturday for this, was told someone would be there later that day. No one came, appointment was set for Monday. Plumber from Mings Plumbing never showed and appointment reset for Tuesday. When he finally showed he would only fix line and not toilet. Said had to file new claim and left. Called to complain but he already left. New appointment set and Mings never came again. Had to call in again and set new appointment was told no charge, New plumber finally came today Friday 6 days later and said another 45 fee. We called and got that dropped and problem finally fixed.

Washer cycle - The property is in a rural area of Ohio. They offered me payment if I could locate services first, then 1 day later they found repairman to come an hour away to fix. He texted ETA & was on time and all good!!! Glad I made this Choice!!

Clogged bathtub drain - From the time I placed the order to the completion of the job everything except 1 thing was excellent. This comment is based on my observation as a business person and not any comments made by the contractor. The contractor had to wait for about 20 minutes to get your approval to unclog the drain, which was the reason for the service call. Your system should allow the contractor to do a minimum amount of work without your approval. In this case the minimum would have been using a electric snake to unclog the drain. Any work in addition to that would require your approval. This system should apply to most if not all service calls.

No heat upstairs. The technician was quick to diagnose and correct the problem, he also recommended what I can do to prevent the problem from occurring again. I would suggest that you, CHW, provide a once a year maintenance program. It would be cost effective for you and the homeowner.

I am extremely dissatisfied. We purchased this insurance knowing the water heater would need replaced and were assured that it was covered. We paid $130 for a guy to come out and take a picture of the water heater and send to his boss. He told me we would be denied. He knew it and he was right. This place is a joke.

I am very happy with the Online Claim process. It is very efficient. The work order goes immediately to the vendor, & I get schedule within 24 hours. I have faced some failure, which are not covered. But the appeal system is very useful. The case manager tries to help by paying the labor cost. Parts cost was paid by me.

I called Choice Home Warranty on Jan 3rd, 2019 for a claim for my glasstop stove element not working. A couple days later they assigned the work to a company that never showed up. I then called Choice again thinking since I'd already called and waited and the people never showed that they would have someone look into the matter and put me in as a priority but NO, they said I'd have to be put back into the pool and wait again till the work order was once again assigned to another contractor for repair. Again a couple days went by and a so called tech came out and said they would have to order the parts. After more days of waiting I called Choice again, they put me on hold to call the assigned company for information. The Choice customer service rep came back on the phone and told me they tried contacting the company only to get a message that the number had been disconnected.

This company is a joke, they find every way possible to not cover anything. I had a policy and was told due to the part being one that wears over time, it would not be covered as it was already bad once the policy had started. Do your homework on these guys, they are quick to start you on a policy but find any way possible to make money off you. And in case you get a policy and want to end it "at any time" they are quick to take a $50.00 fee for doing that. I will never use this company and make sure anyone I know will never give a cent to them.

Washer not spinning. Broken washer could not be repaired. He was here in a timely manner and a matter of fact the same day I put in the claim I was offered a amount that I disagreed to. We came to a agreement.

I called on 1/22/19 to sign up with Choice Home Warranty and I was able to speak with a representative who signed me up. The process was easy and fast. Though I didn't rate you 5 stars, I did recommend the company to a family member because your prices are really competitive and reasonable. I was able to save $100 due to a promotion in place which the representative honored. Thank you!

The technician from KEA service looked at my dishwasher and resolved the issue. He took time and explained everything. I have peace of mind because I have Choice Warranty. I would highly recommend this warranty to anybody who has a home with Appliances.

I had to obtain my own service for my furnace because I do not have a week or more to wait. I was billed 531.88 for repair, Choice remittance 285.00. I have a 45.00 deductible, Choice owes me 486.11, not 285.00. I will not renew or recommend Choice to anyone!

Everything was fine and technician told me he will need to get back with me and he did so now I just wait for his call when he get the part and told me it will next week around Monday or Tuesday when he will call me back to make appointment.

CHW is a complete waste of money! Every claim I've submitted has been denied due to "out of policy" - either outside of working hours, or just plain: "we don't cover that" (a water heater tank). Multiple calls to customer service are met with the "well, sorry, that's in our policy - we don't take care of that". I've even pointed out that the testimonials talk about getting a hot water tank replaced - and when I submitted my claim I was told it wasn't a mechanical error and therefore outside of the coverage.

CHW handled my claim fast to make sure I get my heat back on during these cold winter days. The company that serviced my system had 5 star reviews which made me feel confident in their work. Thanks, CHW for keeping me and my family warm in our home with your reliable service! And thank ABC heating and air in Ooltewah, TN for being so knowledgable about what you do.

Dryer repair - My experience with Choice has been positive thus far. A tech was sent out in a timely matter and he was very professional. I was dissatisfied with the amount first offered for my appliance but upon speaking to your rep she increased the amount and I am now very satisfied.

It’s been almost a week since calling. Took 3 days to get someone out here. Came out 2 hours after the schedule window I was given when they did show. I have an electronic Delta faucet on my kitchen sink. It had a leaking o-ring and the solenoid wasn’t working. They left with my sink not working at all, no toilets fixed saying they needed approval to replace the faucet and as of last night I’m told you refuse to approve the replacement faucet. Nothing has been done and I have no clue when it will be done. My house just went on the market and my kitchen is torn up waiting to get this done. I can’t cook or use my kitchen. I’ve contacted my real estate broker who buys these warranties.

This was my first time that I had used CHW. My heating system STOPPED working on the coldest night of the year. But was not worry. Early the next day contacted CHW about the problem. They gave me an order no. I waited for a call but I received an email to let me know when they were coming. CHW came check out the problem. Problem was resolved within 10 minutes. Love the contractor. ery polite and knowledgeable. Very little money came out of pocket. Only the service fee. Feel very comfortable to use them again.

Choice Warranty's response is Excellent. Making a new claim is very easy online, thus saves lot of phone time. My experience with Choice beats other providers that I have used before. I would definitely recommend to others when I get a chance.

Water heater drain valve broken causing major leaks. Filed claim on 1/17 and after speaking with manager Melvin, he took claim and was later notified that plumber was s scheduled for Wednesday 1/23. I called and they got me Milan Plumbing who did a great job fixing my water heater. I am not happy about waiting 5 days for a leaking hot water heater but very pleased with Milan.

I had a bad experience with this company, first of all I had appointment with one technician & he never came & I call back to follow up & they had made plans for another to come out & I never receive a call from him until I call them, whenever he did come out it was like 4 days later & when he left he didn’t complete the job. My heater was coming on & when he left it wasn’t & had to call him & he said to turn the breakers back on... I think he should have made sure that was back working before he left. He gave me all kind of bad report about the unit to keep from fixing it. I talk to the case manager Salahudeen ** | Case Manager. Made up all kinda excuses not to pay for my air condition to be fixed... I guess it’s certain people they take care of.

I don't feel like the repair man found a leak in my system while he was here. The only thing he did was take off the back panel of the freezer and said that the compressor was only half frozen which could have been a result of the system not working the day before. He didn't really do anything except for look at the compressor while he was here. The refrigerator and freezer were back to normal temperatures when he got here. The ice maker was still not working. I have been a customer since 12-10-14 as I had one year of coverage when I purchased my house. I have not taken advantage of your claim system. I paid ahead for my policy and am covered through 12-10-21. I am not satisfied with the fact that I was offered $499 to replace my refrigerator but have accepted it. I will shop for another home warranty policy once my policy expires.

I will not be renewing my contract with your company. I bought this policy to protect myself but in interacting with your team I felt like I had to protect myself from your company. You told me repeatedly that if I had to find my own technician that you would reimburse me the cost then your reps repeatedly tried to back out of that, then they tried to pay for about 1/3 of the cost. Then instead of replacing a machine you wanted to replace less than 1/2 what I ended up paying for a machine. Such a disappointment. I had issued with American Home Shield (poor quality technicians and slow response times on repairs) but the utlimately they did what they said they would do so I believe I will go back to them.

All went smoothly with the contractor and CHOICE. I recommended CHOICE to a few friends. It was my first claim and I was pleasantly surprised at how well it turned out. The contractor was professional and knowledgeable, so that now the furnace is working as it should - so far.

Choice Home Warranty is the worst. They make it sound like they cover all the things that could go wrong in your home and it sounds great until you file a claim and they actually cover NOTHING. I have paid into this for 3 years and when the Dishwasher quit working they didn't cover it. When the Hot Water heater went out they didn't cover it. You would be better off putting that money in a savings account so you can replace things when they stop working.

Adam from Mr. Rooter arrived at the said time and was very friendly and professional. Got the job done quickly and even educated us on how to prevent the problem again. Cleaned up after he was finished and provided a copy of the invoice. VERY HAPPY!!

When I purchased CHOICE I was informed I would receive same day service. It took 2 days to find a provider and another 2 days to schedule with provider. Provider arrived, was professional, pleasant and did an excellent job. He stated he was only here to fix the P trap, but I had other drainage and blockage issues that was not in his work order.

CHW was very quick to set my appointment and have Techs on the job. Techs were very professional & Quickly found problem. They got new motor and replaced it. My unit was back to heating. I would definitely recommend CHW for their home warranty and quick service. Thanks to CHW and the Techs.

Garbage disposal unit replaced. Technician on time and in and out in 30 minutes. I appreciate Customer Service staying in touch with updates on status of repair. Good response on a Sat night call with problem. How about a prayer that good service continues. Bless us O Lord that the good service received continues.

Very satisfied with all aspects of my service. I called Choice Warranty at midnight because I noticed my heat not working correctly and since it was as cold as it was outside I didn’t want risk waiting till morning. Pricilla was helpful (even at midnight) and got the paperwork rolling. Later that afternoon the technician had it fixed. Great service by everyone!

Eric was very informative. I was very satisfied with our conversation, I would recommend Choice Warranty to my friends. I was looking for a company that would take care of my needs without a lot of stress, and Choice was my choice.

Your contractor was prompt & repaired the furnace for us quickly so that we did not have any damage from freezing temperatures. He worked with our neighbor to get access & fix the problem. I have recommended your services to many of our friends & associates.

This claim was to repair leaks in my Guest Bathroom. There was some mixup originally in regards to my location which caused the vendor to have to reschedule until this past Monday. Repairs was completed and I was highly satisfied. My only suggestion is the plumber use a GPS to locate addresses.

Everything was great. I hope you guys keep up the good work with the good contractors. The contractor came on the weekend. He did not have the parts but rescheduled for Monday evening. It made it convenient because I did not have to take off work.

Choice advertised as fixing or replacing broken appliances. That’s not at all the case. You give enough cash to get the cheapest appliance on the market. We paid for the service fee, you determined it wasn’t worth it to fix it so we had to replace the washer and you are giving minimum funds to replaces. We denied cash payout, you still did not replace, upped the payout by $50.

The worst experience with nonqualified nonprofessionals who cost me a loss of more power. Nothing fixed and 325$ bill from electrician. Customer service train to ignored clients needs. The horrible rules of not caring for the situation client is in. No heat in the house!!! 9 degrees Fahrenheit outside. Company taking 2 weeks with only convenient to them excuses not to fix clients heater issue hoping the client will fix elsewhere.

Disposal Dislodged/Water Leaking - They did a great job. The technician/plumber went above and beyond. He sent pictures of the area to his supervisor and the supervisor suggested ways to fix potential future problems and they went to the neighborhood hardware store and made some minor fixes. I was impressed. It was the 2nd call for the same problem and they didn't charge for this visit. They also apologized for the misdiagnosis from the first young technician.

This company was wonderful to deal with from making the appointment to the technician repairing the oven. He was pleasant, knowledgeable and efficiently repaired the oven. The office person was also most helpful and delightful in arranging things. All my encounters with Choice Home Warranty have been very satisfactory and I would recommend them to anyone looking for a cost effective warranty company.

I had 2 policies with them and in my first 2 claims they were denied. They look for any silly excuses so as not to deny protection. One claim was the heating element of my dryer, they denied it because the ventilation duct was supposedly very dirty and the other claim was the air conditioning because it was a liquefaction in the evaporator. I cancel both policies quick as I see that this company will do anything to not cover the claims.

I had a home warranty through Choice Home Warranty for 4 years. Every time had filed a claim it was a horrible experience. 1st claim they just flat out denied. 2nd claim was for a water heater. They sent a tech out who was very unknowledgeable. He tried to say it was an electrical problem and I would have to call someone else. Paid for the service call and called Choice to tell them what happened. They never got back to me. Called another company and they fixed the problem within 30 minutes (but had to pay out of my own pocket).

I had American Home Shield for over 15 years and the prices had crawled up over the years. I decided to try Choice because the service fee was less. My dishwasher stopped heating the water and after they repaired it, it soon stopped heating again. They said that it was not worth repairing and offered $125 to replace it. It was a relatively new dishwasher and I said, "No thanks, please just repair it." They said to look at page 13, clause D, etc. They ended up giving me a bit more, but I can't begin to replace it at the amount they gave me.

Spoke to Alberto on the phone and asked him about the quote on the phone. He was rude and impatient the whole time and hanged up on me when he found out I was speaking on behalf of my family who doesn't speak English. Would not recommend!

I changed to Choice because of a $40.00 increase on monthly and $50.00 on deductable. I'm retired and now need to watch my budget. Thank you as CHOICE is helping me with that now. I hope your service will also be as good or better. I can't rate top service yet as I am a new customer and not used your services yet.

I file a claim back June 2018 for duct work. They never sent anyone out to service my contract system. Then I file another claim for the same service a month later and the same crap. Then I file another claim back in November, December 2018. They finally got someone to come out and now they will not repair my heat pump after 6 months of trying to get them to service my system.

Once the tech came from Sears, he was very quick to solve the problem. Happy with service and would recommend to a friend. The first tech that come never showed back up but company was very quick to take care of problem.

Stove - The technician was extremely professional and gave excellent service. He called both me and my husband to confirm arrival times, problems and finish times. I advise you to recommended him for excellent service to customers looking for repairs of appliance problems. He was quick to respond.

Our daughter has used this company for years, and we just got smart and joined. The gentleman on the phone could not have been nicer and was very informative and enjoyable. He made our signing up very easy and I commend him for his professional business manner.

The company that came out to fix my ice maker was on time, very courteous and polite. He listened to my needs and went right to work on my ice maker. Choice did a wonderful job of the handling of my claim. They were right on it with no questions asked. Very polite to me as a customer and it didn’t take long to get a response from them. Thank You So Much Choice Home Warranty for being there for me when I needed you.

Everything went well up until the technician showed up. When the technician took the thermostat off the wall, it seemed like he didn’t know what he was doing. It seemed very violent, maybe causing some connection issues, since after the batteries were replaced and the thermostat being put back on the wall, the thermostat screen came on, but the controls would not work. The technician then had to go to Home Depot to buy a new thermostat, but did not explain to us what kind of thermostat he was getting. The replacement thermostat was not of the level of options that the old thermostat had. The old one was programmable, and the new one is not. It would of been nice to be a part of that decision making in case we wanted to upgrade our thermostat, giving that we would pay the difference if needed. We were not given that option. I would like to speak with someone about this claim.

Had a plumber come out for a slow faucet in the kitchen and a slow drain in the bathroom. Had to pay the plumber $65 to come and do an assessment. The slow faucet needed to have a pipe replaced. Nope. Forget that. Not covered. The slow drained was approved so I had the plumber work on that. He couldn't get to the stoppage with his snake, it kept getting hung up so he had to replace the elbow on the basement piping.

I have used two other companies that were awful (doubling prices/bad service). This company cost half the yearly price and the service call is less but more importantly they have been easy to reach and my first service call was a very good experience. The staff who took my call were understanding and very helpful. Good service is hard to find especially when coupled with a fair price so I hope this company continues to stay better than all the rest!

You did exactly what your contract said you would do. If it couldn't be fixed you would replace it. You did and that is why I rated you 5 stars. I have been with your company for quite some time and I never worry about a covered appliance.

I woke up to no heat Friday morning. I had an issue with it last week and called to set up a claim. Fortunately I was able to get the furnace working because the first available appointment was a week later, Friday Jan 18th. I'm glad I kept the appt. with Cumberland. The tech came and was able to fix the furnace.

Repairman called back & rescheduled appt. for the same day as tenant was without heat, on & off. Took about 1 1/2 hrs to fix the problem and customer was happy all was working fine again. CHW said they are not for emergency services. Not acceptable. An effort can be made to help out the contract holder, & not just say, "It's out of our control."

Had some electrical problems - some plugs weren't working. I tried trouble shooting myself, couldn't figure it out. Went to CHW online. I got a quick response from their electrician. They came out next day and fixed the problem quickly. Great service. Good attitude. Just paid for service fee. All around a great experience. Thanks.

When my dishwasher quit, Choice responded within minutes. A to Z Home Repair contacted me soon after and was here the next day. My dishwasher was too old to be worth installing a new board, so Choice offered me money toward a new one. It was a reasonable amount and we put it toward our new one. We're very happy that we got a home warranty and that we chose Choice.

Our furnace would not shut off. We could not turn it down as we usually do and get it to go off. We could not turn it off. We had to flip the breaker to shut it off. We called for help and the lady I talked to was prompt in getting our request to a service company, Snowflake Air, and an appointment time. They called us to confirm that appointment, and gave us a time frame, and showed up on time. And fixed the problem. They replaced a relay. Today the furnace is working correctly.

Choice had a technician scheduled quickly and the technician showed up as scheduled. He made the diagnosis and reported the issue to Choice. Choice promptly authorized the repair. Since it is now the weekend, not sure when the Tech can make it back to affect the repair.

Dan was very helpful and understanding with my needs. He answered all of my questions and help me get the better deal. My husband and I bought this house in 2011. We had to put in all new appliances. Then in the summer of 2016, we had to replace the AC unit. This is our first and last house.

No heat. Made claim over 10 days ago... Right hand doesn't know what left hand is doing. Several calls made, with promise to resolve... been running 6 space heaters 24/7 trying to maintain heat. WILL NOT RENEW AND DO MY BEST TO TELL OTHERS AS WELL NOT TO USE CHW!!!

The person I spoke with was friendly and very professional. I was interested in enrolling with Choice Home Warrenty and after our conversation, I decided to sign up. I did ask if I would be receiving an information packet on the company and its coverage. I was told I would be receiving it via email. Currently nothing has shown up in my email.

My heat unit went down. Choice sent someone within 12 hrs and repaired within 24 hrs. I only paid the service call and they approved all the repairs. Very impressive. I recommend Choice Warranty to everyone homeowner but especially new houses.

I ordered your service and was told a monthly amount. Just looked at my account and the full 400 was taken out of my account. I have sent my check off for my mortgage and it will bounce if the money is not replaced immediately.

Very pleased with my service, called Choice, next day they had Hubb Heating (they were awesome) here diagnosed the problem. 1 day approval through Choice & next day my furnace was repaired. Awesome!! Thank you! As long as Choice stays this great on customer service, I'll stay a customer. I've already referred to family and friends.

A&E factory direct came & did a great job, ordered a new parts & will return 2/1. Great service & knowledgeable. I was late for 8:00 am and she came back & offered everything, I greatly appreciated. I want to use them for my stove.

Furnace Repair - I was very pleased with your Choice Home Warranty service. I was extremely happy with the contractor you selected. Comfort Air Heating and Cooling came after hours on the weekend. The technician took extra time to make sure the repair was thorough, answered my questions well, and was very polite. I am grateful. Thanks for contracting with a top rated service provider.

I was informed for the technician visit to attend my claim on a window time from 11 am to 3 pm, however the 3 pm was met and no phone call from technician, I phoned him and said to be delayed. Finally got home by 4:30 pm with no call informing going on the way down home. Other than that minor concern, everything was good with the repair of the appliance (washer).

The dishwasher in the new house worked for the home inspector, but not for me. PLM Appliance Repair was dispatched and found the control board (located at the door handle) was bad. I had to appeal an initial rejection of claim because handles and latches are not covered, but PLM was efficient and very nice.

Certainly too early to rate service. Technican came out, diagnosed problem, and is ordering parts. I have no idea why Choice would close this claim. Why close claim. I paid $45 service fee. Hopefully you have not paid for repairs as they have not been started.

HVAC went out on Jan. 10. As of date (Jan. 17), still not fixed. We were told they were waiting on a part. But...no one will tell us where the part is or when it will come in. With highs in the 30s and 40s and lows in the 20s, this is unacceptable. I am grateful there are no children in the home or we would have had to move out. Communication is horrible. Can't rate how the repair went, because there has been no repair.

First they start by having different people return your contacts. Then they all provide different excuses. THEY ARE PREDATORY OF SENIOR CITIZENS. I finally had a local news agency pay them a visit to NJ with cameras rolling. Their CEO was seen hiding and avoiding comment. End result The NJ State Attorney General forced them to pay out over $780,000 to NJ residents alone!

We are extremely impressed that your rep answered her phone almost immediately both on the initial call and my call back. This may seem like a small thing. To me it is huge as I had just got off the phone with our previous warranty company after waiting in their phone queue for over 30 minutes. We look forward to such service, it is such a relief.

I had already ordered Choice Warranty online based on the recommendation of a friend. You called me to offer me a better deal - unbelievable!! No one offers to lower what you already paid, but I ended up with the peace of mind of being well cared for. Thank you!!

They sell the plan saying, "We will fix it or we will replace it. You will only have to pay the $45 for the technician to go a check." The biggest lie ever. After you paid everything goes wrong and none of the items are cover. Customer Service they are rude and careless. I hope you read this before you make the same mistake I did.

Just wanted you to know that the technician from Busters arrived on time, checked out the garage door device, isolated the problem and repaired it. He also adjusted the door and greased the rollers and hinges. I would recommend this company to all your clients in this area.

The turn around time we were initially told it would take to order parts was two weeks! Then when the decision was made to replace, we were offered amounts that would never be sufficient to replace the appliances plus told the checks wouldn’t arrive for 30 days. The amount of time it takes plus the low amounts appliances are valued at seem unfair.

Experience was better than expected, call the 800 number and had an appointment the following day, authorization for repair done the same day. Had to wait for part which added an extra day. Ink Air were excellent and friendly. Nice people wouldn’t mind using them again in the future.

Call for a simple repair of dishwasher and they said it not worth fixing. Offer one quarter of what a dishwasher would cost. Tech did not know what he was doing. Said they don't replace any appliances. That's not what their contracts say or states. Offer us $125. After we already paid for their service call. That like giving us $80 to replace it ourself. If I wanted to do this myself I wouldn't buy the insurance. This is a terrible company and should not be allowed to do business in NY. Misleading people in thinking they actually have good tech.

I did the reimbursement process and I had my heater fixed the same day. Works great. Now just waiting for my reimbursement check which will be here in 30 days. I definitely like Choice Home Warranty and have never had a problem. I don’t know what I would do without you.

REPAIR OF CLOTHES DRYER - The service technician was friendly and eager to fix the dryer. Luckily it was only the belt that broke so the drum could not spin. Very satisfied with repair done and would not hesitate to call Choice Home Warranty for any future maintenance in our home.

This was the first time I had to use my warranty and I couldn't be more pleased with the service I was given. I had an appointment just two hours after I made the initial call for the next afternoon. The repairman called and was right on time. My husband was home and said the repairman was very nice and knowledgeable. Fixed our washer is about 30 minutes. Great Service!!!

Our heating and air unit was making noise. So we called CHW and they got someone immediately. All GS services out of Cullman drove a hour to Tuscumbia to check our unit. Discovered the problem and drove to Tanner AL to get part to fix out unit. It was fixed within thirty minutes after returning with the parts. Thanks so much to CHW for the quick response. So glad we had our plan with your company. I would definitely recommend your company to anyone needing an protection plan.

The toilet was repaired but everything was not addressed and the workmanship was shoddy. Here is a note from my tenant... "FYI: This fellow did not clean up the sticky wax mess he left in the back of the toilet where it meets the floor. That stuff is nasty to clean up. My heart just sank. Ick, ick, ick. No excuse to be so sloppy. You think he'd at least take a putty knife and try to get some of it up. I think the only thing that really works is mineral spirits and a putty knife + utility gloves. That's not our job. Sometimes, I just shake my head and wonder what is wrong with some people who take no pride in workmanship. Heck, I've discounted my work projects at times but I don't let my work quality suffer. Sheesh." So, while he was a pleasant guy, I think he just couldn't get out of here fast enough once that wax ring was installed. What happened today was not, in any way, a proper investigation of the leaking water.

Your agent called me just as I was about to call you. I have been interested in your product for almost a year and can finally afford to enroll. The agent was very helpful and answered all the questions I have been wanting to ask although I had to keep interrupting him so I could say a few words. He is very knowledgeable about this home warranty plan and was very helpful.

I just signed up for coverage today. I only called for prices and information but the young man, Sam **, was polite, patient, informative and extremely helpful. As a result of his professionalism I decided to go ahead with my coverage. It was his knowledge of their services that made this possible. I am looking forward to being their customer and fully expect it to work as explained.

Michael came to my house to fix my pool, he inspected my pool and told me the motor was damage. He fixed right away. Michael is a great guy, very polite, intelligent and he knows his job very well. I'm so glad he was the one to come to my house, I was very happy on the job he did. I gave him 100/100.

Had issues with my pool/spa. Called the pool installer and they said they'd get back to me. Three weeks went by, never heard from them. Then I remembered that I can go through Choice Home Warranty for repairs. I gave up waiting on the pool installer. Choice sent a contractor to my house that diagnosed the issue as needing a new filter. Choice approved the work to be done and would pay $367, with balance paid by me of $151.88.

Love your customer service and most of your providers. I wish we could choose the same providers over and over if we have had a good experience with them though. CHW really needs to do a better job vetting their providers and checking the reviews and ratings of them, some are terrible.

I was looking online for a warranty policy and after much research decided on Choice but I had a question on coverage so called company and not only was my questions answered but the representative went the extra mile to give me information on the different add on options. Great experience!

The service was on time and very good. He has to return and fix or replace but so far so good. He protected the stove with a cover and I liked the way he explained my issue. He also left his card so I could contact him if needed.

My $2800 fridge stopped working. Choice made the decision to replace the fridge & offered me $800. They would not increase the offer. Replacement cost should be replacement cost, not cheap knock off. I am suing because the person assigned to my case will not return or accept calls from me or my attorney and she won't let us talk to her supervisor.

HEATING - As a realtor, I have ordered many home warranties for clients and am selective recommending Home Warranties. I contracted them for my personal home. 5 Stars for Choice Home Warranty. Jorge was professional, honest; courteous and came out at appointed time.

I entered a claim for my dryer online on Sunday (1/13) at 7:05 pm. I received a confirmation email less than 2 hours later at 8:47 pm notifying me that my claim had been assigned and an appointment was set for Monday morning. I called the repair company to agree on a time that best fits my schedule on Monday 1/14. The technician diagnosed the problem with the drier, Contacted Choice Home Warranty who immediately approved the repair based on the technician's estimate. My dryer was back in service less than 24 hours from the time I submitted my claim. Talk about service! When my wife got home from work on Monday, she was excited to find out that the dryer had been repaired.

I was considering a home warranty and found Choice online. I called last night and spoke to Grady. I purchased a year program, but he said since I was a senior, I should take the 3 yr deal. I said, "No thanks" and he became rude and said no one rejected this plan. I said I did because I was not sure of this company or program. He said "let me talk" and was very discourteous. I then said CANCEL my program as I do not want to work with a company with rude people. He said deal is already done and I said, "No thank you."

My washer stopped working. I did online maintenance request. Got quick response from CHW. Getting replacement for old washer. Happy to getting new replacement for my 8 years old washer. I will strongly recommend CHW to all. They are very economical and very helping in maintenance request process.

The problem was corrected by DLC Electrical Services professionally and efficiently. The call was scheduled very timely and honored as scheduled. I have no negative comments regarding the scheduling of this service request nor regarding the technician nor his professionalism.

Called to have our stove repaired October 13, 2018. A local repair service came out, but had to take the bad part back to shop to ensure correct part was ordered. Got a call. The part would not be in until around Nov 20, 2018. The end of the first week in December the part was in and an appointment for the following Thursday was scheduled.

Choice Home Warranty refused to replace our 3-year-old hot water heater after it began leaking. When a water heater leaks water, common sense dictates that the main, holding or storage tank (whichever is applicable) would need to be replaced. After reading the Exclusions, I'm actually not certain what WOULD be covered. Total BS. Would NEVER recommend Choice. Very disappointed and feel like I was scammed. Probably because I was!

Phil was great to deal with and answered all my questions. I would recommend Choice Warranty to anyone looking for a new warranty. The whole experience was easy and made easier by the options offered. I was impressed with the pricing compared to other companies.

No heat. Problem was identified and faulty part replaced. The technician went out of his way to make sure that I didn't suffer the cold weather, arriving earlier than expected. Since this was the second time I'd had the same problem, he knew immediately what to do.

There was some confusion between myself and your sales agent as to who said what and when it was said. This confusion resulted in my bank account being overdrawn about $350.00. I would never tell your agent anything that would cause an overdraft in my account. Never-the-less I THINK everything has been resolved.

I called and place a claim about my stove on Friday 11th of January and they gave me an appointment for Sunday January 20th so I'm going to be without stove for a week and a half. My wife is diabetic. I don't have money to be buying at the restaurant every day three meals a day for 11 days. That's what I got the warranty for. I need this stove ready to cook some meals for me and my wife. This is a poor service.

The best part - highly competitive proposal in an industry that is sometimes suspect and the leader is very high priced. Also, the agent I finally dealt with was very professional and did ask if I was senior or veteran which I am both. Obviously, this made a difference in the price and the 3-year plan was the one chosen. While I hope I don't have to use the most severe part of the plan I do like having a way to get things fixed if and as needed and at a fixed service call rate. The worst part - all the phone calls and emails from many people even after I had signed up. My financial advisor looked over the original plan and said it looked good.

Service call for heat pump - Service technician arrived early. He introduced himself, confirmed the problem and went to work. Luckily for us, it was a quick fix and he fixed the problem and I had heat again. Some insulation had fallen off of a door and wrapped itself around the motor inside the something underneath our house. Glad to have it fixed so quickly.

The furnace repair guy, Maurice was very knowledgeable and quite courteous!!! I enjoyed his feedback about the furnace installed in my home. He explained the issue quite well and after receiving approval to fix the motor, he did so with ease and I’m quite happy and now have heat in my home again!

The Plumbers were courteous and knowledgeable. They did an excellent job. We were pleased. I would recommend their service to anyone who needs plumbing repairs. Thanks so much for sending them to our home for our needed repairs. Thanks again.

I would never recommend Choice Home Warranty to anyone. Their contractors are horrible. They are unexperienced. They have no knowledge in their field. Have Plumbing problem in my master bathroom. Choice Home Warranty sent contractor out who stated my house is haunted, didn't even check to see if pipes are leaking, complain about other customers calling him while at my house. Made the whole experience uncomfortable and dissatisfied.

Dryer Repair - From the time of the request until the technician arrival, the appointment show time change several times. I was well notified of the changes. By the time the technician arrived, two days had passed. He diagnosed the problem and made the repairs in a timely manner. Thanks.

I love Scott ** way of dealing business very professionally and patiently with me. There was a salesman talking to me before Scott, but lefting me in the middle of conversation. Luckily for Scott and me that I called back and Scott answered the phone. There it was. I was glad to have met Scott. Give him a big pat on his shoulders and a hug.

Claim Determination #** - I WAS TOLD THE INSURANCE WOULD REPLACE THE MICROWAVE BY THE SERVICE PROVIDER. I NEVER RECEIVED A RECEIPT OR INVOICE. REPEAT... CHW use service provider photos and interprets the service provider's assessment of the damage to exclude payments under the policy exceptions. Mainly, on home repairs with appliances or HVAC, or electrical items 10 years aged. Most important when you get a policy you are not advised to review the policy exceptions which is critical. Plainly put, they exempt payment on damage due to normal wear and tear, the inevitable.

PLEASE do yourself a favor and DO NOT waste money and time with these scam artists! For starters the customer service is terrible. Very rude. I signed up for a three year plan and my experience has simply been terrible. For starters, they contract sub par companies that do terrible work. I've had work done that was never fixed and CHW does not care at all. For example, I had a clogged sink and a service company came to snake it out. The serviceman was at my house for ten minutes and after snaking the line he said everything was fixed and perfect. I kid you not when I say that very night, the drain was clogged. I called CHW and told them what happened. They made me pay an additional fee to have someone come down because it was considered a "new" problem! What a bunch of nonsense! Any other plumber would have come back to stand by the work they did.

Very fast. Seems the phone was ringing before request for information was submitted. Representative very courteous and knowledgeable. Informed us of discount for veterans, discussed saving by going with five year plan, which includes an extra year, giving us six years of coverage. Great job.

My appliances are Kenmore and I had a service plan with Sears. On renewal the fee was quite high so I did an internet search and found a list of the top 10 home warranty providers and at the top was Choice Home Warranty. I was pleased that I could get a program for my whole house for about the same price that covered my washer, dryer and refrigerator. Choice had multi year options. Gave added benefits. I am glad that I made Choice my choice!

I think Juanita did a excellent job. She was honest and was very helpful. I felt I could trust her advice. I hope I have a good experience with your company. I had a very bad experience with the other people I had.

We need to fix or replace this microwave. Not money but They are going to give me money for the microwave. (We paid $75 service fee if we buy microwave and replace it then we don’t need to use the home warranty.) We are not happy.

I can only talk about the initial contact and set up process. Mr. ** was informative and patient as I discussed with the wife on what plan to do. Also appreciate Choice having a military discount supporting our veterans. AND I was also able to LOCK in a rate for 6 years on two houses!! Now, I’ll be back on here to talk about a service call when that happens.

The gentleman called us and was able to fit us in early. Very professional and examined the dryer, told us what was wrong with it. And that he would get it approved and put the order in. He also informed us it could take a few day, and if the part came in early he would call and let us know. Very happy. Thank you.

My wife and I both left work early on two separate days in order to be home for the appointment and the technician did not complete the work on either day. For the original appointment, we had to call the company, 45 minutes after the technician was scheduled to arrive, for them to tell us he was delayed and needed to reschedule. Upon rescheduling, we arrived home less than 5 minutes after the technician was to arrive and he had already departed but we never received a call informing us he was at the house. We finally rescheduled for the next day, a Saturday, and the technician was pleasant and completed the job rather quickly with no issue.

I own a house which I have leased to a family for 10 years. I have the Premium coverage on this property as well as the house my wife and I live in. This event was at the investment property. My tenant called to say 3 plugs were dead, and he could not find any reason, all the GFIs were set, fuses all OK. He called in a claim. Technician found an unknown plug, which happened to be an unnecessary GFI on a circuit controlled by another GFI. The found GFI which was defective, and would not reset was replaced, the panel was checked. All OK.

I placed a call for my lights not working in basement. The electrician came on time and did some diagnosis. But he said he needs to do tracing and Choice refused to pay for tracing. How is an electrician supposed to trace an electrical fault without tracing? Very disappointed again in your service. I had to pay out of my own pocket for the repairs.

I had this service for a year my policy is up in April. Thank god. Every person I talk to was no help at all until the manager Andy called me. I was satisfied so then the technician came out, stayed for about 15 minutes, told me the situation and waited on his service fee then said I have to send it to in to them to approve it then left. I haven’t heard from no one since so now I have to probably pay someone else for the job they were suppose to do. I will never refer anyone to this company at all. They're scam artists who takes your money and don’t do their job. I’m glad my warranty is up. I’m going to try a different one. I will look at their ratings first before I make a decision. I only used this service once and I was satisfied they fixed my hot water tank. I was happy. Home Advisor is a pretty good place to try for repairs. I think I will go with them when I need something fixed. This company here is worthless

Our dryer had worked sporadically, and was clearly in need of repair. When we first called about this issue, the first repairman, told us that the dryer needed an intervention; however, this didn't happen because he never submitted his order to Choice, so they sent another company; that person said that the belt was still intact, and it didn't need an intervention despite making loud noises. Finally, it died, and we had to make another request (paying another $45), and determined that the belt and the defective part had to be replaced, which was done. It should have been repaired the first time.

I hear so many horror stories about how home warranty companies are scams. CHW had proved them all to be wrong! I had 2 claims (Refrigerator and furnace) in our first year of purchasing our home. Both companies they sent out were amazing, friendly, efficient, on time, and taught me the proper upkeep to prevent future malfunctioning. Best investment by far. Thank you CHW!

Just signed up for the warranty based on the many reviews posted and the phone rep's ability to answer my questions. We currently have a warranty from a competitor and have not been happy with our relationship with them. We will see how it goes if we have to make a claim.

I started with Home Warranty one years ago. I did not expect the company to do things like I had worked with another Warranty that they wanted to have clients but did not want to do job after get the client. However, Choice Warranty works. Last year they fixed my air-condition while the tenants called them. Thanks Choice Warranty.

PS." The technician was very good.

For this job and the one prior, I was dissatisfied at how many days apart from reporting the problem til the techs were actually expedited to do the work. The first job they were going to take one week to arrive until I complained enough that my first floor would be flooded if I waited that long. After waiting for 2 or 3 days the tech said that Choice would not authorize the repair, which caused me to have to find another tech paid in full $1,200 out of pocket to repair the leak.

We had the pleasure of talking with Austin **. He is very good at what he does. He explained everything very carefully and we appreciated that. We think that we had the right choice with our home warranty service! We had calls to our home owner's insurance company and they couldn't help us with small item coverage.

At this point not having seen the contract information, I would say I felt pressured to make a decision before the phone conference ended. The policy appears highly acceptable and a good investment. I need guidelines as to when the policy is fully in effect and usable. Something was mentioned about a 30 day waiting period before I could use the policy.

Over the past year I needed the services of Choice 3 times, and in each incident the representative was quick to follow up with me and help me secure the right repair company. After the service was complete, a Choice representative followed up with me.

Choice lined up A&A Contractors to repair a broken toilet in Santa Rosa Beach FL for repair between 3:00-8:00 on 1/10/19. At 6:30 I began calling and at 7:30 the contractor called, said Choice sent him a work order for the following day, and that he would do the repairs on 1/11/19 at 3:00. By 4:00 I began calling again and eventually got to the contractor which said he ran into some delays but would be there by 6:00. By 6:30 I started calling again. He never showed up or answered my other calls. 2 DAYS A NO SHOW. By Choice partnering with undependable contractors such as A&A Contractors, they too are just as undependable to the customer.

The Plumber was good. However, he was on hold trying to reach the Warranty Company for nearly an hour. We spent half the time for the service, waiting on the warranty company to answer the phone. That was a waste of time and money.

The company called and informed me that the part is not available in ST Louis, and should be delivered next week. We are very happy with the service, and we will let you know when the job is completed.

Everything was good except the communication between Choice and the repairman. There was no communication about the payment to him. We were told we didn’t owe him anything and he said we did. The timely email about the solution to our dryer problem was very acceptable. We decided to take the cash payout and be done with it. Since it cost so much to fix it, we will apply it toward a new purchase.

Thomas was quick and helpful. We rescheduled with him a few times and he was accommodating with our schedules. Would recommend to friends and family for home warranty coverage. Will definitely renew again next year.

I was very pleased with Joshua's attention to my needs and wishes concerning enrollment. He was thorough in offering any discounts and the total package options for payment. I felt I was heard and valued. Thank you for the opportunity to join and I will refer others to you as well.

I put in a claim to have my furnace repaired since it was not working. In Michigan you need heat this time of year. After 27 hours we still did not have a repairman coming to do the repairs. I finally had to call a local repair company to come and do the repair. To keep the pipes from freezing we had to use the oven to heat the home. It should not take over 27 hours to get a repair scheduled. In Michigan this is a emergency and they should have done more to find a repair company, I keep contacting customer service with nothing but excuses. I was told that the $75.00 copay would be waived because of problems with other claims. Now I have to contact them again because they told my wife we had to pay the copay. I've put in 3 claims and have had problems with each one.

I was unhappy last winter I had to have my water tank replaced and your company would not replace it. They offered me $300.00. My furnace went out last winter and your company sent out 2 different service companies who could not figure out what was wrong with the furnace. Then I call 4 Seasons who tried to sell me a new one and they to told your company that my furnace was dirty which was incorrect because I had my furnace serviced for the winter. So I called another company and they looked at the furnace and said it was something very small and replaced the part and now my furnace is working fine. Need to say I paid the service fee for your company with no results, I paid Four Seasons with no results and a lie before I called Accurate Heating and Cooling and they solved the problem.

He was very good with his work ethics and very professional and replacing the old parts with new. His time in doing his job was super. This company Choice Warranty hired to do the job was very professional and Buick and cleaned with their services.

Garage door opener fixed. I was very impressed with speed of repair!!! Repairman called before coming. I had to reschedule which was fine with him. He repaired door very quickly. I received several email from Choice updating me on everything. Very pleased with job repair!

I spoke with Phil **. He was polite, and engaging. We talked about the options and was able to give me a great deal. I hope the rest of my Choice Home Warranty experience is as good as the initial interaction.

This service contractor is an idiot! It is himself and one other tech. Not sure who knows less about repairing a dishwasher. I started a claim end of November 2018 - to date January 2019 it is still not fixed. And when they finally received the part after I informed them they had it for 4 days via USPS - I had to continue daily, weekly and now monthly follow up with this vendor to resolve this issue. Which is still not resolve and worse than when I started the initial claim. The tech did not run a cycle with my dishwasher. Only plugged it in and said, "There it works." Did not even turn the water on to the unit, or secure it into the cabinet location.

I have had very few claims since purchasing this home warranty, but EVERY time I attempt to submit something there seems to be something in the fine print to prevent me from filing a claim. You are discouraged from using your own technicians and the one person I allowed them to send out was not very knowledgeable. I ended up hiring my own electrician and paying for the work myself. I would not recommend this company at all.

The gentleman that came was nice, but having no washer for a family of six is hard. He has to order the part. I hope the washer technician comes soon to fix my washer. I have loads of clothes to wash.

Hello, I have placed an order and within 1 day I had a call from the technician for the appointment. Great Service and we appreciate all the help! Our dishwasher is now working perfectly again. We recommend Choice warranty. Thank you.

Drain stoppage in bathroom tub. Choice was quick to respond and offered options for quick service because they could not get a serviceman immediately. The reimbursement process was great. This was my first time having a claim and everyone involved did a great job. I will recommend you to others. Thanks again.

If I could give them 1/2 a star I would. They are absolutely useless. They take your money for payment and don't cover what needs to be covered. If I hear pre-existing one more time I will SCREAM. You were told when I signed up how old my home was and that all was original in the house. You call about service and you get told that the problem is pre-existing or related to something that is not covered by the contract. I hate this company and YOU SHOULD NOT WASTE YOUR TIME OR MONEY SIGNING UP WITH THEM. THEY ARE GARBAGE.

The only problem I have is lack of communication. I got an automated message indicating Platinum Plumbing would be coming 2 days after I submitted my claim. That seemed too long to wait, considering we had raw sewage backing up into our home. Platinum took care of business and cleared the clog. It was a good value at $45.

Claim # **. On 12/15/18 I call about my oven not working. All Star came out & ordered 2 parts. I called to follow up with All Star to see when they will come back to fix the oven. They receive 1 part. I asked if the follow up with you to get the other part, All Star said no. So I called CHW (doing All Stars job). CHW said they had sent 2 parts. 1/9 All Star came out to fix the dishwasher that was worked on 8/18, still not working properly & another oven. I asked if they were going to fix the oven on the claim # above, he said he didn't have an order or parts.