Choice Home Warranty Reviews

I turned in my request via the website on a Sunday night. Was contacted on Monday by Top Notch Plumbing to confirm appointment on Wednesday. Nick arrived during the 3 hour window and replaced my disposal without issue. I have used CHW 3 or 4 times since I signed up and have been happy enough to stay with them. They are the best value in the industry that I have found.

Toilet still leaks. Plumber came out to inspect, took my money and I haven't heard back from the Warranty company or the plumber. When my contract is up, I more than likely will not renew. This is the second time this has happened with both the warranty company and the same plumbing service.

Melted disconnect box from air handler. Your representative Keysha was so easy to work with. I was given a claim # shortly after I described the problem. Subcool AC & Heating was assigned. Mr. ** made contact to confirm appointment. He was prompt, professional and explained what had happened and what he had done. Very please with Choice Home Warranty and Subcool AC & Heating.

I had an appointment made within the first hours from my online submission. The tech arrived as promised. My oven was not a year old though and the circuit board should not have needed replacing. It still isn't fixed as it had to be ordered and I have no date for that yet.

Our furnace in our house in Pewaukee, WI broke sometime in the early morning of 1 Jan 2019. When we woke up it was 48 degrees in the house. I figured since it was New Years Day I would not be able to get it fixed. I went online to Choice Home Warranty, put in my policy number and within two hours had a very knowledgeable Furnace Tech at my house. 2 hours later an entire new blower unit was installed and heat was flowing. When he was done the Furnace Tech looked at his paperwork and said, "You owe nothing due to my zero deductible Choice Home Warranty plan." Absolutely could not be happier with Choice Home Warranty company. Great Company. I would highly recommend them.

We had no heat. I called the customer service number. The gentleman that assist me was attentive and professional. He listen to my concern and addressed it right away. AC fan went out and was replace within the time estimated. Thank you. I will recommend this company to other people.

My convection microwave magnetron went out and this company tells me that they’re gonna replace my microwave. They offered me $169 at first and then went up to $250 but my microwave cost $699. This company is not right with their policies.

Dryer error message CL. Manual said it meant clean so I cleaned everything I could and nothing allowed me to start the dryer. The Technician said it was Child Lock, apparently I accidentally hit the Child Lock button. A few more questions by the Customer Service Rep may have prevented a Service Call, could have been resolved by a phone call with the Technician.

I looked online for prices and information. I had to put my phone number and email. WHAT A MISTAKE!!! I’m get about 6 emails a day and about 10 phone calls a day from them. I called them and told them to stop calling. The calls are still coming. My phone service said to file a complaint and keep all calls' records. They will owe me money for every call. This company is horrible!!!

In December 2013, I purchased a home warranty service contract with Choice Home Warranty. The home warranty service contract covered the appliances at my home. I purchased the Total Plan coverage which included coverage of the air conditioning unit. I have been paying the contract amount every month from December 2013 to date (up to and including October 2018).

I contacted Choice following several attempts to unjam the Garbage Disposal Unit. Booked the service online and received a response the same day stating who would respond to the claim. Repairman gave us a time window when he would arrive, and double checked on the day that we were home. He was very pleasant and had the problem fixed very quickly. All round good customer service!

I had two (3 year) warranties through Choice Home Warranty on each of our homes in Georgia. When I had an HVAC issue at my home in August I called to see if the issue was under warranty. In order for that to be determined they sent an HVAC company go out to assess the issue. They did not cover the cost of the repair but the company they sent out gave me the best price of the 4 companies from which I got estimates so I hired them to do the install.

The heating company, Dynamic Heating and Cooling LLC, came right out the same day because he had a cancellation. He also returned the next day with the part and fixed the issue in less than 30 minutes. He was professional and thorough.

I signed up this morning. And received a call and was ask if I got my discount. I said the gentleman sent me to correct dept. And they gave me my discount. My son in law and daughter are going to sign up as well so we will be get a discount. The lady said I would receive another email with discounts. I received but I have not gotten it??

I have been leery of Home Warranties due to comments by my peers but the service I received has put that to rest. I had great service from Miss **. I would highly recommend Choice Home Warranty to my friends. Thanks.

I have been having issues with my filed claim #**. Please read the transcript of the emailed questions and responses. I filed a claim in good faith. I assumed my furnace had a bad thermostat because my system was not keeping a constant temperature. CHW dispatched Intermountain Heating & Air. The diagnosis is attached. This was ignored by your approval process. I feel I have an unsafe gas furnace operating in my home. I will not leave running unless I am in my house. The furnace had flames flash when the burner would start up. The flames hit the first technician in the face!

I purchased a home warranty thru Choice and was even told it didn't make any difference in the age as long as it was working. At the time my warranty was for three years at a cost of approximately 1000.00. About 14 months later my air conditioner stopped working and I called Choice. They sent someone out to look at the air conditioner and said the air conditioner was rusted due to age and wasn't under warranty. I tried to get them to pay something on it since they had originally told me age didn't matter but never received one penny from them so I canceled my contract and was given back 150.00. This company is nothing but a joke. You're better off to keep your money and pay for repairs because that's what will happen anyway.

The technician that came out was awesome and fix problem (AC unit) in no time! He was also very courteous. He is highly recommended. I had an unexpected problem that showed up and he waited on me to get a ride to there. He was very patient and friendly.

Excellent service Home Warranty!! Technician was on time and was very knowledgeable. Had my washer repaired quickly and I was very happy with the experience! I would definitely recommend Choice Home Warranty to everyone. I only had to pay a small deductible instead of a large repair fee.

I don't like this new system of having my appt time made for me without my consent, then it takes more of my time to get it changed. I have to contact the repair company and try to work with them. When I could have just called myself in the first place or have the repair company call me to schedule.

First repairman couldn't get in. I made 2 trips to the front gate and never did make contact. Second repairman was superb. Arrived on time and immediately went to work. Unable to duplicate the problem, but we decided it had been due to a recent heavy North rain storm. Used the machine after he left - no further leaks.

I appreciate Scott being patient with me by answer all my questions to a tee and then following up with an email. They have delivered for the past several years and I truly appreciate getting what I paid for. We work hard for our money and deserve to get what we pay for. Choice Warranty has stepped up.

I called a week ago to get my oven repaired. Tech came out and said the problem. Then told my wife he would get information to Choice but they may not approve for a while. I called and talked to Choice and they said tech still had not gotten information in. We are still waiting.

Miles ** worked with me to get me the best value for my money. I am on a fixed income so it is very important to me to get the best deal possible. Miles was patient and kind and very professional but friendly. I am going to be happy being associated with this great company.

I put in claim in for broken washer, the claim was quickly assigned to tech, I was given 4 hour time slot. I waited at home but the tech never showed up or called. I contacted Choice and the claim was put back out in their system, I waited a day. The claim was never reassigned so I found a repairman to come out. He gave estimate with washer needing over $500 in parts but could be much more. He was not able to handle repair because it was so extensive.

I have 10 policies with CHW. I need to choose my vendors. Most are awful that CHW chooses. Call me. When a landlord owns this many properties you need to responsive. When I go to your website, I have to refer to a list of my properties. I should be able to see all of them on your website, but that is not a possibility. You cater to single homeowners, not landlords. I give you lots of money. I signed up for three years on 10 properties. Can you do something to help me?

Several 20 amp breakers failed in main electrical service cabinet. Failed breakers were removed and replaced with new ones. From the time of putting in claim to repair was less than 18 hours. Very pleased with quick response and it probably would have been sooner if claim was submitted earlier in the day.

My garbage disposal motor stopped working. Plumber came the following day and replaced the garbage disposal. It only costed me $60.00 for the service. This was the first time using Choice Home Warranty and I am very pleased with their service so far.

Top spring snapped and door won't open or close. Not covered by the company plan but I understood why not covered. One thing I can say is I really liked the gentleman who fixed the door for me at a reasonable price.

False advertising and sales tactics - My washer that I bought for almost grand broke down and this company decides not to replace as promised in the contract. They gave me cost of repairing which is nowhere near the cost I paid for it or to even replace it.

Happy with the customer service. Was treated with respect. Honored my military service. Customer services broke down what the warranty covers. Offer me a cheaper rate because of my military services. He also gave a option of a 3 month payment plan other than a monthly plan for a discount rate which I done.

Garbage disposal - I called and the next day a technician came. Now we are waiting for the part to be repaired. I was hoping to hear back from the technician to schedule a replacement but I guess that process takes a little longer.

This company is terrible. Great at apologizing but terrible product. They send small companies out to repair items. Most times they don't show up on time or not at all then find a clause in their policies not to repair the items. If I could give them a zero I would and fire all the board members for ripping people off.

I filed a claim for my hot water heater not working. You weren’t able to find a technician to come out in a timely manner so I had to call someone who could come out right away since we had been out of hot water for 3 days. As a result the service call cost about $200 more than if your techs had come out so my plumbing cap for the year has been reached already. This was inexcusable. I will not be renewing my contract in August.

CHW has presently proven to me to be good business; except on one occasion I was not satisfied at all (same problem persisted after 2-3 tries on a job and had to spend for a brand new toilet myself). CHW sent someone out within a reasonable time on this occasion - never had the company before. I was satisfied with the workmanship and completion of job.

After several calls for service I have come to the realization that this company does NOT care about its customer, PLAIN AND SIMPLE. This is clear to me by my adamant request that a particular technician (company) NOT be allowed to accept my work order continued to be ignored. After advising Choice on SEVERAL occasions that this company is NOT licensed in the state of NJ to perform work, time and time again they sent this technician to my home.

I have been without heat for over a week. 3 techs have came out to the house. 2 diagnosed it the same, and I am still waiting repair. The customer service has been good and attentive, including the techs, but the timing of repair has been slow.

I reported in August a washer that would not spin properly. I have had numerous visits (7) with 4 companies of which sensor and board was replaced. The last company spent 3 hours taking apart the appliance, observed the problem and declared it couldn't be repaired. I notify Choice, they put me on hold to speak with tech and come back online and say "The tech has not submitted a final diagnosis saying he is too busy right now, he was rude to me, I will report him and assign another company". I say ABSOLUTELY NOT, ENOUGH, WHO HAS TIME FOR ALL THESE SERVICE CALLS! I have paid 2 services calls, it is January and washing is still having the same problem. No resolve from CHOICE HOME WARRANTY.

Broken gate valve on water heater and leak under lavatory. Plumber that was sent out was very knowledgeable and fixed both issues in a very timely fashion!! If I have any other issue I would not hesitate to ask for the same Plumber that was sent out to me!! One Good Plumber LLC. Thumbs up!!!

The serviceman did an excellent job. He was courteous and knowledgeable. Appointment was set up in a timely manner. The serviceman arrived during the time stated. He completed the task in a timely manner. He explained what had caused the problem and how to reset the water heater if it happened again. I was pleased with service.

Service repair request for plumbing has been a nightmare. Quick to come out to see and take pictures of problems and collect the service fee then leave stating they have to wait for ok from Choice Home Warranty before they can come back to do repair. That was 1/2/19. Then Friday 1/4/19 I was told they would be out by Monday 1/7/19. Then Monday I got a call stating they would be out Wednesday 1/9/19. I had wet towels used to mop up floor and rugs that got wet from toilet overflowing twice. I put them in the washer waiting for plumbing to be fixed because when I ran my dishwasher it backed into my tub and stall shower and I didn't want that to happen again if I ran the washer.

So our heater went out and we tried to run ac but compressor wouldn't turn on either. So I called...made a claim. Couldn’t find a repair person in my area to help me. Called in ac/heat company. We just purchased house and warranty. The ac unit is 24 yrs old! Has 22r compressor which has been banned by government. The whole system needs replacing. Would cost 7k to fix and upgrade. Winding around compressor shorted, coil is leaking, contactor is burned and pitted system in very bad shape. Service guy called to tell them issues. We are now denied because ac unit outside has a little rust on it! If they are gonna be picky then They shouldn’t just insure any property unless inspection is done...or tell you before you buy warranty that older homes are not ok! I have filed an appeal and have told them I want all my payments refunded! I have used other home warranties in the past w no problems...do not use this company!

Responded to email we received, called to get information. Aaron was very helpful. He was good to explain everything to us and to get us started. We had not had a home warranty before so we will see how it goes.

We have been looking for a while, but everything was too costly. Yours fit our budget. Your representative was very friendly and informative. Kelley ** gave us various options til we found the one for us. Thank you for great service.

I phoned 2 hrs after purchase of contract. I asked for the $15 charge for septic tank flush to be removed. When I was requesting contract I didn’t understand (septic tank flush was only for backed up system). I haven’t received a confirmation as my request.

This was a second plumbing problem I had in one week. This one went fantastic. Used Mr. Smith Plumbing. He came to my house on a Saturday, the day I called (1/5/19), and fixed my problem in 15 minutes. The first problem was a drip in my bathtub. That was a horrible experience. Plumber Co (A-1 Service) came out twice and charged me $175.00 and the drop is worse than when they started. Please don't ever use this company again. I do like that Choice is always willing to work with me if there is a problem.

HVAC quit heating while under this warranty. I thought maybe it was something minor so living in a small town I called the company who had installed the system when the house was new. That gentleman came by and did not charge me for a service call but told me that the coils had gone bad and all the Freon had leaked out. According to him they had had a lot of problems with the coils manufactured by a certain company. He said he would try to get the coils covered under warranty which was somewhere around 7 $800. I called the warranty company and explained the situation and said that I could get probably get the coils covered under the warranty from the manufacturer if they could get the labor taken care of. The lady I spoke to said that they would have to do all the work including replacing the coils and the expense of the coils. I stated that didn't make a lot of sense if they could save $700 or 800.

Cooktop replacement. DLC Construction and Remodeling was very professional and helpful. I have been very pleased with the service that has been provided to me by Choice Home Warranty. I have already recommended Choice to a friend and family member. Thanks for your service.

The man you sent out was very knowledgeable, very nice, explained everything to me, explain how you worked, how you worked with him so far. I have no complaints about Choice! He couldn’t finish his work that day. He’s coming back today which is January 7 to put the garage door opener in.

Service was excellent, technician showed up on time and was very courteous. He explained what was wrong with my AC unit and what he needed to do to fix it. Outstanding service. Hope next time I get the same technician.

I called about the opener not keeping proper programming. Within a few hours, I received a callback. A contractor would be on site the next day between the hours of 11am and 3pm. The contractor called the next day in the am to advise me Wesson World would be there between noon and 3pm. Wesson World arrived and immediately took charge and replaced the circuit board on the unit. Everything's works great now!

Waiting on parts to be ordered to repair my stove. Washer was repaired and seems to be fine at this point. He did say he should be back over the weekend to repair the stove with the parts needed however I have not heard from him as of yet. I was a little skeptical about letting him in because he arrived in a personal vehicle. After letting him in, he was very respectful.

Repair of two toilets - The young man that did the repairs did excellent work. The person that was supervising him stayed outside except for two brief times and he tracked mud into my bathrooms and on my area carpets. The young man apologized for him and cleaned the areas for me. The work was done well and in a timely manner.

We experienced an issue opening the garage door. Making the appointment was very simple using the online form on the website. We received a notification almost instantly. Justin called to confirm the appointment. He was timely and helpful. Corrected the problem in no time.

The garbage disposal, would not turn on. The water could not go out of the sink. The Technician was on time, he went right to the problem. We were happy that he knew exactly where to look for the problem and immediately solved the problem. Needless to say we're happy with this technician.

I filled out a claim online on 12/30/18 and a serviceman was out to take a look at the issue I was having. It was my heat/ac panel thermostat, which was responding correctly. CHW granted the service company to put in a new one. The serviceman stayed for a while and checked to make sure the new thermostat was working correctly.

I filed a claim and still waiting on service since Dec. 8, 2018. They have set appointment up and I took off three different times to have these people cancel saying they do not use them because they do not pay. I finally have a company come out two different days ready to work but the authorization line has to answer phone and give authorization number and they did not answer making hard to be serviced. So they decided, "Oh we will do online too" and nothing yet. Still waiting. I feel they unprofessional and need to retrain their staff I have dealt with.

Very knowledgeable service tech, very informative. Did a great job fixing the furnace problem. On time as scheduled. Highly recommend. Did not seem rushed as other service techs that has been at my other home. Took the time to explain the reason for the problem. Giving a 5 star.

I was told that Kennedy Plumbing would come between 7:00 AM and 11:00 AM. I changed my appointment schedule and I called Kennedy Plumbing to confirm the service time, At 10:00 AM I recalled the service company and left a message to indicate that I would be home. At noon, I called again and I spoke with the operator and was told that the plumber would be at my home shortly. At 1:30 a service tech arrived. I asked if the work created a problem? The service was completed but no explanation of the tardiness was explained. The tech said that Choice should not give a time period for work to be completed. Should be given the customer. The plumber did not check to see if I was satisfied. Clean up was not completed to my satisfaction. I asked the plumber to use an auger but was told that it wasn't necessary?

Overall I had no problem with the results of service provided; however I must say that I did have to wait 3-1/2 days to get service at our residence. At this time of year (January), it is rough without hot water; particularly when one also has out of town guests/family!

I created an online request to get my microwave repaired. Choice Home Warranty scheduled a technician visit within hours. The service technician arrived on scheduled time and got my microwave fixed. Everything was so quick and easy. Not only did I save money but I also did not have to find a reliable technician and schedule their service myself. Almost everything was taken care for me.

We had an appointment for 01/04/2019 7.00 'til 11.00. We had to have our mother in law come over at 6.30 am to house sit. By 11.10 nobody showed up. So when I called the number on my e-mail they had no ideal what I was talking about, showed no appt. Needless to say they got it straighten out and the tech did show up at 1.15 pm, my mother in law is 80 years old and had to drive 15 miles to get here only to sit and wait. Not a good 1st time experience for us.

My garbage disposal had quit working properly and was leaking water below the sink. Plumb Rite of Lenoir City, Tennessee was dispatched to my home. The workers were absolutely wonderful, very efficient and friendly. They took care of the problem, and they installed a new disposal. I was thrilled with the service and outcome of my claim.

My A/C heat does not come on and I emailed Choice Warranty. I got a reply within 10 minutes with the appointment. I had just pass my 30 grace period. I'm thankful that I had purchased the coverage from Choice. I did not expect that my heat to go out. Great response time!!!

I called around 8:30 on January 2, 2019 to schedule a repair of my heating system. The representative that I spoke with told me someone would contact me within 24 hours to schedule a service call. I indicated that we live in Kansas need heat. I did not receive a call until about 5:30 that day with information that an appointment had been made with a local company for January 7! I called the repair company the next morning, January 3 and the person indicated that when they received the call, it was very late & they were not sure if they could get me working in on the next day & and lady from Choice just said to go ahead and make an appointment for Monday, January 7 then. 5 days with overnight temperatures in the 20's was not acceptable especially when I had indicated I would appreciate prompt service because of this.

My repair as stated on my Request for Repair said "Garage Door Remote". I needed my Garage DOOR repaired. The company Choice chose for my repair was about 55-60 miles from my home! I can't see how the company chosen could possibly make any money with that far a trip for them. I would suggest to Choice to look for zip codes closer to the area being serviced.

I chose the reimbursement option. When the plumbers got here and assessed the problem, I called to get an authorization. I was on hold for about 45 minutes before my call was answered. THAT IS TOTALLY UNACCEPTABLE!!! The plumbers could do nothing until I got the authorization. I felt so for the plumbers. Time is money for them!!! You need to have more people taking calls.

Dryer Repair - Very pleased with the service we received. When a local technician did not promptly respond to address the issue, we were offered the alternative of locating our own technician and being reimbursed for the service. We opted to wait as it was over the holiday and understood a technician would be hard to fine. Once the holiday was over, a technician was immediately scheduled. The technician was very knowledgeable, courteous and did a satisfactory repair.

Choice Warranty sent Loyalty Plumbing to fix the leaking toilet and they arrived at the scheduled time, determined the problem almost immediately and had the problem resolved with 30 to 45 minutes. Very pleased with the response from Choice Warranty and the service provided by Loyalty Plumbing. Would definitely recommend both companies.

I would recommend this company to anyone needing their garage opener worked on. The technician was the consummate professional. He explained every part in detail and what to do moving forward. I'm happy that my warranty service recommended M2V to fix our garage door. We could not have been blessed with such service and honesty wherein honesty rarely exists anymore. Great customer service and recommend them to anyone needing service. Thank you M2V for your services rendered.

The part was no longer available so I was offered a settlement that was half of what a new machine will cost. The phase, "Fix it or replace it" is a false statement. Will not recommend your company. I have always used American Home Shield and will go back to them.

Our heater was cutting off after being on for a short time. The guys you sent out said we needed a new heater because the one we had was too big for the space it was in. We called Home Depot and they sent out a installer and he said we needed a bigger return. He said our heater was fine. He is going to fix the problem by putting a bigger return in our wall. He said it would take about 3 hr to 5 hrs to do.

Thank you for sending a truly knowledgeable technician from Authorized Heating and Air Conditioning to remedy the situation with our air conditioning unit. If anything happens again in the future we hope you send another knowledgeable company verses some in the past who haven't been.

On one of my claims, vendor never called or showed up at appointment time. It took another week of emails & phone calls to get someone out. You always have my name on the claim & someone else’s address.

At first it seemed like a fluke but the repair person was willing to discuss what I experienced and from that conversation realized what had really happened. Instead of just assuming maybe it would not happen again, he put in a new part to replace the part that failed.

We contacted CHW on Wed. evening to let them know about a garage door opener not working. Was given the option to do a claim reimbursement shortly thereafter. Contacted a company that evening online and they were here the next day! Excellent customer service on this issue! Very impressed with service.

The tech who came to my home shared that my dishwasher was not an issue but the plumbing was an issue. He said that he could not fix the problem and that a plumber would have to come out. After calling in to Choice Home Warranty several times, I was constantly asked to renew my policy. A salesperson hung up in my face when I told him that I would not renew until my issue was resolved. The customer reps were of no help with my problem but insisted that I pay TWO service technicians after I had already told them the problem before the FIRST tech person even arrived. I will NEVER recommend this company and I don't plan on renewing either. They have horrible customer service and there is no reconciling for the customers.

I was charged $250.00 to repair PVC plumbing plus the $45.00 service fee. The plumbers did not replace any galvanized plumbing yet repair PVC plumbing. I complained to the plumbers about the cost. It was $350.00 for 1 hour repair job. Communication between subcontractor and your company is very poor. This company was nice however I feel they were wanting money now.

My customer rep was very pleasant and helpful in setting up my home warranty contract. I also found the pricing to be very affordable. I have had previous warranty experience with AHS and your pricing for the monthly charge as well as the service calls were much more affordable. I would definitely recommend your company to family and friends in the future.

I absolutely love Choice Home Warranty. The premiums are great! However, the service may not be as expeditious as others and understandably so, due to keeping low cost premiums down. The job does get done. If Choice Home Warranty makes an error, they will do everything to make one whole. In my estimation, they are the best and I've used other home warranty companies.

This is my own experience. Stay far away from purchasing the Choice Home Warranty. Most of the claims you make are not included based on their own handbook. They cover the pieces that they never break. I bought the warranty from Choice company and my brother bought it from Sears. Totally different experience. If you want to buy one buy it from Sears.

Floridian Plumbing did an outstanding job. Thank you! My technician was Ilir, who went out of his way to get a part to resolve my plumbing issues. I recommend Floridian Plumbing, and Choice Home who worked swiftly to get a company to contact me.

Repair of heating unit. Bennett Electric Company was very prompt contacting me and coming to repair the unit. The Technicians found the unit was not connecting with the thermostat because the Electric Panel showed that it had thrown the circuit leading to the unit. The unit was working when they left, but never came back on. I asked them before they left, would I be able to call them back if the unit continue to not work. I was told not to call them because CHW refuse to pay repairs to their Company. So, I am going to have to pay full price to get the repairs needed so I can have heat in my house plus $85.00 for nothing! $40.00 premium for this month, which means, I have to drop your Company ASAP.

3 days I'm waiting and still don't have my problem solved. They came the 1st day took pictures of the problem, collected the $60fee and still nothing is fixed and no appt set as to when they will be back to fix the problem. I can't run my washer, or dishwasher, or take a shower cause I'm afraid it will back up into my shower or bathtub. One more thing the company that came out was an air conditioning and heating company for a plumbing issue.

I submitted a claim for our washing machine & within a couple of days a technician came to the house. They checked out the matter & determined the machine was beyond repair. They offered us a reasonable replacement cost & I accepted.

Stove oven Igniter and Burner problem were repaired by tech. Tech displayed knowledge and skills in repairing stove! Would recommend him to anyone! Tech were on time. He was very polite and considerate. He promised me, as I agreed, to be receipted by email.

Heater would not come on and stay on. Set appointment online. Some issues with appointment initially but when I called and spoke to representative the issue was resolved. Received email about repair visit. Technician came out when he was scheduled to come diagnosed the system and returned the next day with part to repair system. Excellent customer service. Pleased with experience. Thanks!

Garbage disposal leaking, had to be replaced not repairable. Repairmen was professionals, answered all questions and very customer oriented. I would recommend Choice Home Warranty to my friends and family. I am so glad I made the decision to go with this company.

Garage Door Opener - Filed claim online, within moments received call from John ** - owner/Innovative Door Systems setting appoint. for following day. John determined opener needed to be replaced, Choice Warranty approved replacement. Installed new opener within 2 days. Excellent fast service. Had AC issue approx. 1 year ago - same excellent service from Choice and AC repair person - currently use for yearly checkup.

This was my 1st claim and I'm surprised at how positive the experience was. Submitted online and got an appointment next day, technician showed up was very polite and knowledgeable. Head heard horror stories about home warranties in the past but was very pleasantly surprised. Thank you.

Think I 1st called on 12/27... Claim could not be done till 1/3. That's too long to wait for a washer repair.... Would have liked it to be taken care of in 1--2 days. Service guy came yesterday. Parts need to be ordered. Why can't they carry some major parts on their truck.

Great customer service, very attentive to what they need is and mostly they listen. I am getting an amount to help purchase a new washer, I believe that it is fair for the equipment. Please always understand that there are no companies in business to lose money, there are fair with pricing to get you a basic item, not a top of the line one. Overall I like this company it has done right by me, I just extended my warranty for another 3+ years.

Water line break - Plumber was out when they said and fixed it in about an hour. I was pleased with the overall performance. Wasn't on hold very long either. Usually a big delay. Operator was courteous and helpful.

Tony was very helpful to me, and was very courteous. He definitely talked me into Choice. I was impressed that he even gave me his own extension to contact him. You should know that caller ID shows these calls as "telemarketing," so I didnt answer the first call. I only answered his call because I guessed it was Choice since I had filled out my info on the website, just looking for more info.

I’ve filed three claims and every time. They find a way to say it’s not covered! A/C went out and needed to be replaced. $7000, compressor was leaking. They claim representative coerced the a/c tech into saying there was rust/corrosion present on the unit, to which voids coverage. I spoke to several a/c companies and they all said that ALL A/C’s have rust or corrosion on them due to moisture in the air. This is total BS! They find any way they can to avoid paying your claim! Don’t waste your money!

So I had received this call from 1 of your Agents named Jimmy **, very aggressive, rude & disrespectful, he asked for Regina, I told him I was MS. **, after I told him to call me MS. ** he still called me Regina, if you are calling someone's house, how can you ask for Regina, so I told him I was a senior, so he said, "You don't sound like a senior," so what does a senior supposed to sound like, I should have done what I did with a previous man named Walter, he kept calling me Regina, so I hung up, I told him I was in the middle of booking a flight, he did not care, he kept on talking or reading his script. I don't know.

We had a very positive experience with Choice Home Warranty in fixing our leak under the sink. We turned in the problem, within an hour, we had a call from the plumber stating when he would be there to give us an estimate. He came right on time, called CHW stated the problem, got approval, and fixed our leak. There was no damage because they were efficient in tending to the matter immediately!

Had a HVAC TECH look at my furnace that was heating, but wouldnt shut off. After looking at it he said it a bad relay... ONE. Well he submitted that it had 4 bad relays and 3 burnt heating elements and because of it they wouldn't cover the repair. So he either lied right to my face or submitted a bogus claim so he wouldn't have to do the repair. Either way I was furious over this, Choice said that the furnace was broken before I signed up, which it wasnt. I canceled my policy and will NEVER recommend them to anyone.

Choice Home Warranty is well known for their low price. What they are also known for is trying to get out replacing/ repairing and/ or negotiating a lower price for what they already cover. I'm a 22 year licensed real estate agent. I've reviewed home warranty contracts over and over and over. I personally chose Choice Home Warranty because they negotiated with me to purchase a 3 year home warranty, priced over $1000 in exchange for repairing only the fan motor on my A/C Condensing unit. I won't get into it in detail, but on a second call for the repair/replacement of my dishwasher going bad they wanted to replace my expensive dishwasher that I paid $1800 with a $300 low end unit. Again, I had to settle with a unit that was less than $500 with far less power and features as my original unit, not to mention it no longer matches any other appliances I own. I dealt with it and moved on.

I purchased CHW in 2017 and just had my first experience in filing a claim with them. They were prompt in dispatching a technician, who quickly found the problem. The technician was polite, friendly and professional, and represented CHW well.

Shower head in bathroom, pipe broke off inside of wall. We called that morning and it was fixed by 5 o'clock that day. The gentleman at Choice Home Warranty was very helpful to us. We hope we don't have to call again, but if we do we know that everything will be handled very professionally. The company that they send out was very nice and very professional. I would highly recommend Choice Home Warranty to friends and family.

Just ordered my Warranty. I can tell you more if and when I may need to file a claim. I have put faith in the fact that you will follow through with any claims I may have in the future. I hope I never need you for anything major, but I trust you will be there if I do.

I do not understand how this company has such raving reviews. My dishwasher was not working and they sent a technician to repair it. When it was going to be more to repair they then offered me $179.99 to replace it. First you cannot purchase a new dishwasher for this amount. When I explained this to them they asked me how much I wanted. I did not want money, I wanted them to replace the dishwasher. What good is a home warranty if you have to do the work yourself. I have dealt with many home warranty companies and none of them have ever pulled this one! They ended up giving me $302.00 but I am still going to have someone come install the dishwasher or do it myself. On top of that I have to wait 20 days before they release the check. This is by far the worst home warranty company I have ever dealt with! I will be canceling my policy and going with someone else.

Garbage disposal and plumbing problem with toilet - I was without a garbage disposal for 2 weeks, while CHW tried to find a company fix both items. Unacceptable. They finally told me to find a company on my own. It was a terrible experience. I will be sending a bill for my toilet that I finally had to pay for out of my own pocket. We will see how that goes.

Bathroom Sink - A very polite young man and knew what he was doing. On time and knowledgeable. He knew exactly what to do and very quick in achieving results. He answered my questions and gave me suggestions on the problems at hand.

Horrible company. I am having issues with two toilets at my house. I called them and placed a claim. Technician came to my house, sent them the diagnostic that the toilets will need to be replaced although this is a cover items on my contract. They turned around and approved $130 for the technician to unclog my main line that has nothing to do with the technician diagnostic. Will cancel my membership with them. Horrible company. Scam

Just purchased warranty today. Obviously have not made a claim as of yet. Warranty sounds amazing. Will obviously save us a lot of money. I spoke with Eric he was very nice explained how this warranty works to my understanding. Thank you.

I spoke with Jason about possibly obtaining another Home Warranty. I had been with another home warranty company for years and they had really done a number on me when my AC went out in as much as they didn't fix my AC for 39 days (It is brutally hot in Houston). I feel real good about what he told me. Of course I am still a little skeptical (especially after being with AHS for 15+ yrs and getting the poor customer service I received), but Jason gave me reassurance that Choice handles their business correctly. A home warranty is a great concept and I feel good that Choice will be a great "choice" for me and my family.

The first agent on the phone with me was extremely rude and ignorant and told me that he didn’t want me as a customer with Choice Warranty! It seem like he became aggravated with me when I asked him a question about the plumbing coverage. I wish I would’ve gotten his name I definitely would have called and spoke with a manager. I did receive a phone call later on. It was a different person who was much more pleasant to deal with.

I have nothing negative to say. Brittney was very helpful and informative, she explained other options that are available for me to use and I appreciated that. I would definitely recommend Choice to others and Brittney's customer service was outstanding. I couldn't have asked for a better representative.

Washer leaking from bottom - This is only one of a number of claims I submitted that had to be submitted multiple times before the assigned company's technician would come out to investigate, and had to be call by Choice Home Warranty to get the repair done. Currently, I am not a happy camper!

I was told I could communicate via email with the person I originally spoke with to send proof of my current home warranty company to void the 30 day waiting period but could not email him as the email address would not accept my emails.

Greg ** provided very good customer service. He was knowledgeable about the product and provided many options. I was ready to spend $1k and ended up spending $2k. If the service provided by Choice Warranty is good then this investment will be worth it.

Great Service - Jason was very helpful with explaining the plan and was able to save us money. We opted to go with a five year plan and saved even more money plus an extra year free. Would definitely recommend your company. Thank you.

First my garage door would not open and they sent out a company who did an assessment then had to call in for approval. It took FOREVER so I ended up just paying the guy to fix it. Just recently (Dec 2018) I had ceiling light go out and called them. They sent out a guy who assessed the situation and discovered the fixture was damaged which was the issue. HE TOOK THE FIXTURE DOWN (14 FT UP) FROM THE CEILING and went to his truck to get approval. After almost an hour he said he needed to go to another call and someone would get back to me. NO ONE CALL ME OR CONTACTED ME SO I CONTACTED THEM...

I filed for a service request and some people came out charged me 45.00$ and left, and then I got EMAILS from Choice Home Warranty saying that (duct work under the home has collapsed and requires replacement), "We are not responsible for collapsed ductwork." I'm supposing it's not a part of the air conditioning system, but this is also in my contract. Includes: clothes dryer, clothes washer, refrigerator, air conditioning system, heating system, water heater, electrical system, plumbing system, plumbing stoppage, built-in microwave, oven/range, stove, cooktop, dishwasher, garbage disposal, ceiling & exhaust fans, ductwork, garage door opener, Whirlpool bathtub.

The entire claim process from request for service to the service call was an effortless process. Focusing in on the company sent, Potts Plumbing, to fix my drain problem, they were fantastic. The receptionist, Lynn I believe was her name, was so friendly and she was sympathetic to me having this problem during the holidays and despite the short holiday week would try and work me in on Friday but more likely it would be Monday. The guys that came Monday were great, friendly & since it was raining they laid cardboard by the front door in addition to the kitchen floor. In no time my drains were running freely and they did double checks and explained how far they had snaked the line and gave me suggestions to maintain the drains. Thanks Potts Plumbing!!

9 Volt Electric came to my house with no supplies, while there spoke to outside appliance company, discussed what was needed to repair - Clothes Dryer. Agent from 9 Volt set up following day appointment "after 2". Choice originally questioned the service but after speaking with Agent Anthony at Choice I was able to get the service approved. 9 Volt showed up at my house at 4:30 PM and completed the service.

The technician who came to my house was wonderful and he discovered why my dishwasher caused water damage to my house. It’s Choice policy that I have a problem with because my product is defective and Choice is trying to get out of fixing the defective parts. I wish I didn’t pay $2,000 for my policy because they didn’t tell whole truth.

Was on time, presented himself very well, smile on his face. Checked out washer, knew what he was doing. Very professional.came ready to find our problem with his tool bag in his hand. We were given age information on our washer which we bought with our house 4 years ago.

If you have something simple go like an ice maker or simple repair on a washer or dishwasher, they will cover it. Wait until a hot water tank goes. They won’t cover it. They won’t replace a tank. They grind for a band aid fix. They are no different than any other shady company. Wait until you pay your monthly fee for a year then need them to cover and they won’t. You’ll wish you then had the money to cover the appliance that went. Stay away from them. They lie.

Despite contacting Choice Home Warranty on two occasions to notify them of an unauthorized account creation and email subscription and my subsequent request to delete both these services, I have received no communication from Choice Home Warranty or assurance that they will be investigating into the matter and that my account has been deleted and my personal details remove. I continue to receive unsolicited emails from Choice Home Warranty.

I had been searching for a home warranty company. My mother had a great experience with Choice so I decided to look into it. It was fast and easy, covered everything I needed and more for a great price! It even allowed me to add my septic system for a great price.

I made a claim on Saturday and then I had a call that night. Be out there Monday on time. It was courteous, it didn't take me long for this problem with my electrical and I I was approved a few minutes. I'm happy. That was a excellent day. Everything was perfect. My mom is actually visiting with me and now we can plug it in another heater and She's happy. Everything was good with Mike the electrician guy. Excellent job brother thanks and w/ working with customer service. I definitely recommend anybody join up on this warranty good company. What comes with the good company is the technicians. They know what they're doing. Perfect day/worries free. Thanks.

Agent was knowledgeable about the products. Handled questions well. Suggested alternatives to meet my specific requirements. Good listener and good communication skills. Good representative of your company. Worked hard to give competitive rates. Did try to upsell me, but I declined, but that is not his issue.

Plumber called for disconnected water line, kitchen sink. The plumber was very efficient and knowledgeable. He corrected the problem and reassured me that the same problem shouldn't happen again. Choice Home was very efficient in scheduling this capable plumber and I and very happy that I have their coverage since purchasing my home 2 months ago.

Company that visited our home was extremely professional and knowledgeable. He explained the process and tested thoroughly. He also explained next steps to ensure we understood what to expect. Choice understood the urgency and provided a solution within 2 hours. So glad I switched over to Choice.

My case manager was excellent! She worked with me and helped me understand how the process worked. Her response time was above and beyond, I am just going to say wow! Thank you. Now I will wait for the "check in the mail".

We had a window of 3:00 to 8:00 on this past Friday. We stayed home all day waiting for the call. Nobody called or came. I called on Saturday morning and the man was very sorry. I guess it slipped through the cracks. They did get someone out that afternoon. But I think we should not have had to pay the service fee. Thus far, we have been happy with our previous claims.

Hot water quit. Called, got right on it, told it would be 6 days, received call next day and was told been change that that would be here in two days. Serviceman showed up on time, looked at it and had it running in less than a hr. Great service all the way around. Thank you.

I am totally dissatisfied with Choice Home Warranty and would encourage anyone to choose a different home warranty company! This is the third time I have had to have a repair person come out to attempt to fix my washing machine and it is still not working! Attempts to speak to someone in the company have fallen on deaf ears. Choice was told back in April the unit should be placed, however Choice chose to ignore the advice and I have been left with a machine that works briefly and then requires more repairs costing me $45.00 each time a repair person comes out.

Salesman tried to sell me a long term contract when I told him three times I wanted to pay monthly. Otherwise, salesman was very knowledgeable in explaining what their services covered. I am pleased with the amount of coverage listed on their website and what the salesman listed, too.

Very bad company. Be careful. Do not listen to the salesman. The company warranty policy claim covers water heater. But exclude 95% conditions that will fail the water heater. So basically, you will not get covered. It is like a cheating. They do not cover any water heat leaking, fail due to built up... Tons of conditions they do not cover.

The tech came to fix the refrigerator. He couldn’t fix it and told me somebody else will come next day. So, another tech showed up, he said the refrigerator needed a sensor, everything else was working fine. Now Choice Home Warranty tells me it needs a new ice maker, a new control board. I think your tech is a scammer. He’s probably trying to charge for parts that don’t need. You also deal with incompetent and inefficient techs. I’m not happy with your services. I want all the money I paid back. I’m entering bad reviews about Home Choice Warranty.

Friend recommended Choice so I signed up for rental unit. Friend later quite disappointed himself with Choice. Oven gas valve broke in rental house. Called Choice. Long story short; took them almost 2 weeks. During the downtime, Tenant family (3 kids) had NO OVEN! I called Choice repeatedly; they talk nice - but no sense of urgency. I escalated to their "resolution" dept. They are trained to talk calmly and pacify client - but no action. I expressed strong disappointment. They didn't seem to really care. I understand if you try to cancel policy, you get very little money back. I would actually rate them "0" if possible.

Someone came last week. She took down the part # and I haven’t heard anything back. The part will cost about $142. And for some reason there is a question as to whether you will approve it or other. I do not understand what kind of warranty is this?? It is fixable, please fix it. I looked at the claim status and it says closed... It is not closed, the dryer still makes noise, as the diagnosis was a bearing. Please fix my dryer per the warranty I paid a lot of money for. Thanks.

Will not cover refrigerator repairs because of dust and according to the repairman. When I purchased the warranty I specifically said it was a rental. Repair person wants me to pay him outside the company. I need a customer service rep to call me.

The case manager who resolved my case was very helpful, courteous and tried his best to reach an amicable settlement. His name was Sal and was provided great service by him. This is the first time I have been satisfied with my experience with any claim resolution through Choice Home Warranty.

You owe me money for my wait for 5 hours of my time. No one called or came to do the ductwork. Thank you. Just pay me ok. Just send me my money. I make 100 dollars per hour of my time waiting on your tech no show.

Choice has a great "sales pitch". They tell you all the great benefits and value for money. The backend process is flawed. The companies they hired, the claims reps, the management, and so on just do not care about fixing the issue. They have zero proactivity, zero follow-up, and zero customer service communication. If you sign with them, please do not think repairs will get done consistently.

Our Heater Went out in the dead of winter on the Sunday before Christmas eve. Would we have a family Christmas, would we have heat for our home and children we were not sure? We made the call on Sunday and Monday morning Christmas eve, the contractor was out to fix our heater. He researched, tested, and fixed our problem and left only after he knew we had heat in our home did he leave. Thank you!!

We called multiple times and tried many different ways to contact the technician. We have not gotten a reply or nothing and we have been without heat for three days now. I called the customer service and they always say they cannot do anything until the technician replies or calls back. They also that they are not an emergency insurance service. I would not recommend this insurance, because when you actually have an emergency they do not help.

I called to report my dryer, I gave the error code which indicates the issue. I was under the impression my dryer would be FIXED when the technician came, not just verify the problem and submit a report for approval. So I'm still without my dryer. Technician was nice but he didn't give me a business card or show ID. I just feel that the operator that took my claim should have told me that the first visit was just a verification. She was very quick to tell me I would need to be prepared to pay the service fee/deductible but not that my dryer would not be fixed. So I'm still waiting for the next appointment that HOPEFULLY will fix my dryer. I could have done by ordering parts on Amazon and watching YouTube video by now! But thought I'd use my warranty because that's why I bought it!

Well the first assigned technician never showed. That was assigned and was told to wait 24 hours to see if Jeffery ** would show. Choice told keep calling him which was annoying because I was stuck in a cold house all day waiting on some contact with the heat and air representative. Choice told me about their other option to have a call a tech myself and have so I called my own and they came right out. My only problem is that my reimbursement check is 69 dollars short because I was only was paid back for the part minus the 60 deductible. So I was shorted the company diagnostic fee of $69.00 which normally would be covered if the assigned repair company would have showed.

Ice maker. I called the office to place a work order for my icemaker. I was told that they will have a service person come out and fix my icemaker. I stated that it did not work at all. They knew my request was for the icemaker in my Maytag refrigerator. Then they said the next day. After I sat home all day waiting for someone to come, I called them to see if that person was coming and I was told, "No we don’t repair icemakers. They are not covered under the warranty." I was very upset and angry because they could’ve told me that in the beginning and I don’t understand why the icemaker is not included because it is part of the refrigerator. That is terrible.

Both reps were professional and went to work immediately. Once they were done, they explained the issue. I was very happy with the timing, service and how knowledgeable and responsive they were. I would recommend both this company and Choice Warranty without a doubt.

Technician arrived on time. He was very professional. He was extremely polite, and proved to be very knowledgeable. He explained what the problem was, and what he needed to do the job. He gathered all of the tools required, and fixed the problem.

First the good points… Choice Home Warranty responds very well and promptly to service calls. Additionally, the service technicians are prompt, courteous and have the technical expertise needed to fairly assess the situation. They also promptly report the results to CHW and CHW responds rapidly, usually within 24 working hours.

I paid for a service call, I had called in or a broken garbage disposal. The repairman arrived almost 2 hours late. When he arrived the garbage disposal was working. I said, "Well you are a plumber and I have a very small problem a dripping faucet. Since you did not work on the disposal can you at least fix the faucet." He said he could only work on the problem what was reported which he did nothing so for my $45 service call I got nothing. That is bad business. I am considering on cancelling my contract. This is only the second call I have placed with this service and each time there has been bad service.

First the good points… Choice Home Warranty responds very well and promptly to service calls. Additionally, the service technicians are prompt, courteous and have the technical expertise needed to fairly assess the situation. They also promptly report the results to CHW and CHW responds rapidly, usually within 24 working hours.