Choice Home Warranty Reviews

Claim for my washer issue was reported Saturday March 2, 2019, technician arrived Monday 4 and issue was solved yesterday March 5. Good job. Very happy to have Choice Home Warranty for all my house issues and I recommend this company and its home warranty program.

Tech. arrived on time, checked microwave and found inside guts were burned up beyond repair, case manager called. We talked about claim and why it was denied. After talking to claim manager and explaining what the problem actually was, the claim was approved! Great job!

NV Handyman LLC was on time, very knowledgeable about how to do repair. It was raining that day and he took off his shoes at the door even though I didn't ask him to do so. I would definitely recommend NV Handyman LLC and would use their services again for repairs at my home.

Company Supervisor. Your company came recommended by a friend although we were considering another company. At this point we are NOT HAPPY and will ending our business with your company and going without initial choice for the below reasons: 1 March 2019 evening I contacted your office to report our water heater component was broken and requested service repair/replacement. Unbeknown to me, your customer service rep closed my request to repair citing 'not covered' but FAILED to inform me, the customer.

Excellent service all the way. I give it a 5+. Technicians were polite, timely and very efficient. They know what they are doing. My warranty policy expieres 9/22/2019 and I will absolutely renew at that time. Previous calls to CHW for info excellent.

Since getting this warranty, it's been an uphill battle to get you guys to pay for items. Most recently was my freezer repair. I called on a Monday. I did not get service till Friday. I was initially offered $349.99 to replace the freezer. The amount is about half the cost to get another freezer. I've since been offered $500 which is still insufficient. My understanding when I got the warranty was the freezer would be replaced if it couldn't be fixed. The agent that offered the $500 was rude as ever. I will not renew this warranty. It was a waste of my money.

Technician was on time and very professional. He accomplished the repair in minimal time and cleaned up the site after the job. Very satisfied. I am not convinced that with the co-pays and coverages that a home warranty is worth the cost and am inclined to cancel the policy on the anniversary and self-insure.

The two young men came and looked at my furnace and diagnosed the problem. They told me it was a capacitor and blower, but that they were going to contact Choice Home Warranty, get the part and return to replace it. I will have to wait for the ultimate result of this service, value and coverage before I can fully evaluate this service call. They were very friendly and courteous.

The contact phone # provided by CHW for the contractor was for a U-Haul company - so, I was unable to communicate with the contractor until they arrived at my house. The repair exceeded what CHW was willing to provide, so CHW opted that It is more cost effective to replace your Oven Stove Cooktop than to repair it...and offered me only half what my range was worth (I had a Kenmore priced at $600). When I was contacted by a case manager, I asked her how they came about the value of my range - they didn't figure the oven capacity or the features at all (I know you don't match brands). She then graciously offered 75% the value of my oven (out of the blue) - why wasn't the first offer? And asked if this would be okay, as if I had a choice?

I thought maybe I would have to wait forever for repair service but was pleasantly surprised that I didn't have to wait long. My agent was very helpful in the process, took the worry out. I am looking forward to future experience with Choice Home Warranty.

Still waiting for hot water. Sure glad it wasn't the furnace... I would be freezing to death! First had to wait on supervisor sign off. Then wait on CHW sign off, then wait on part to be ordered. Customer service can't tell me status of ordered part. Why does it take this long?? Had to pay a service charge right away...no waiting for that!

Terrible experience. Hopefully home warranty buyers will read this review and reconsider their decision with this company. I personally don't recommend them. My AC broke and has been diagnosed for low on refrigerant. The company responded saying that they don't cover the leak test and usually the leak is from corrosion or rust which HW also doesn't cover. If corrosion or rust is not covered why am I getting the warranty right? Anyway I had done the leak test and found out it was leaking from the valves at the condenser. They responded this time saying that the valve is an effective maintenance item and failure to keep up the maintenance per the manufacturer results this issue and they don't cover. :)

Before I hit submit someone was already calling me. He explained the discounts in great detail and helped me make my decision. I could easily understand him and there was no pressure so I didn’t really feel like I was on a sales call. Well done.

The whole point of paying for a home warranty plan is to help with repairs or replacement of an item when it fails. Our gas water heater needed to be re-lit every once in a while and several weeks ago, the pilot light was going out almost every day for a week. Finally, we could not get it lit and filed a claim CHW. They couldn't find anyone to come out (just like an electrical problem we had previously - we had to find our own electrician) so we called our plumber who came out to check it. He said it needed to be replaced and there was a very small amount of water under the heating coil and the coil itself was damp. This was a 19 year old water heater. Once he told CHW there was water, they said they don't cover the water tank itself and they don't cover any repairs due to leakage. What is the point of having the policy if they don't cover the replacement when needed? We are out $1,100 and will be canceling the policy asap.

When I decided to go with Choice Home Warranty after being with another for 7 years I specifically asked if they cover Salt Water Pool systems. The individual stated they did. But after paying for a year upfront I have found that they only cover the pump motor and nothing else. The previous warranty covered it all. Since I use the same company for keeping my pool clean and running efficiently I will take a look around at the end of my contract based on how well CHW meets my needs based on their contract.

I called and spoke to polite person on phone reporting problem. Visit was scheduled in 2 days. The time was a big range but bender said he would call half an hour before. He called, I ran home, he waited a few minutes. He repaired dryer, had the part needed. Very pleased but when I went to use washer when he left it was not working. When my husband got home he turned on water and it was fine. So, for the most part, it was a positive experience.

Kenmore washer repair - The Appointment was made within 24 hours. And I received a follow-up call from customer service. The call was courteous and thorough. Service call two days later. Repair done.

It has now been 4 months since my an initial call and not of and has not been fixed to. The two service companies that you have sent to me have been very nice and very accommodating, however my job is still incomplete. The 1st service that came obviously ordered of the part, but quit your company before installing. The 2nd company you sent did not even know the initial problem and did not even have the part with him nor would your representative at your calling center give him the information on the part that was needed so it could be re ordered. Said he would return when he gets part. Despite all of this, I must compliment of representatives I have called because they have been very accommodating, it's just sad that the whole situation is not been coordinated better than it has.

I was only inquiring about home coverage today, but due to the helpfulness and informing practice by your sales rep, I have purchased an entire envelope of coverage with both basic and add-on categories! The cost of coverage plus, most importantly, the coverage itself is by far better than any other company I have inquired about before. All questions were answered fully and quickly, I purchased just what I wanted and needed. No fluff, no pressure, just a totally professional experience!

I wanted to research warranty companies, plans, costs, and customer reviews online. I had barely entered my phone number when the phone rang. I tried to explain I was looking and intended to purchase once I had researched online. The sales person wanted to tell me everything, including what customers think. If I had wanted to speak with someone, I would have called. I went online for a reason, but I was never allowed the opportunity to research. Although the price kept changing, I bought a plan. I just wish it had been more customer friendly and not so high pressure.

Customer service rep rude. Did not want to give me information. He was impatient and transferred me to someone else and hung up the phone... Rude rude rude. Arrogant. You cannot treat people like they are idiots. He was annoying and frustrated and frustrating. He has no respect. Overtalked me. It was not a pleasant experience. I am going to cancel contract.

My garage door opening button from the wall didn’t work so I open the case using the Choice Warranty company website. The next day I received an email from the Choice warranty company saying they are looking for a repair company, but if I find the local repair company to speed up the claim then they will reimburse me. I find one local company and the repairmen came in next day replaced the gear. The repairman called to the Choice warranty Company to get an approval, it was approved and fixed the same day. The same day, I received an email from the Choice Company saying they will reimburse me with the price I paid. It is very handy to have a website where I can add claim quickly and I appreciate their quick response.

Buyer Beware. My first and only claim was denied because it was probably seen as a high dollars expense for CHW. My claim was for my air conditioning unit that was not working. The tech sent by CHW was good and he identified it as probably a faulty evaporator coil. He needed approval from CHW but told me not to hold my breath as CHW are known to find reasons for not honoring the claim. He showed me the report. CHW informed me that there was a slight rust and denied the claim. Subsequently another company informed me there was no rust. The claims manager was adamant and not very friendly. I cancelled my contract and she could care less.

Furnace would not come on. CHW was called and they forward my claim to A M HEATING AND COOLING. I got call around 10:40 am stating they were sending a tech out around 11:30 am. The tech arrived promptly at time stated. The tech found problem immediately and had to go get part and he fixed my furnace.

I requested service for my washing machine on February 25, the company came to my home February 28 to check my washer. The repairman/technician told me that my parts will be back in 5 to 7 days, not counting the weekend I assume. I am handicapped and going to the laundry is not convenient. I will wait to see if my parts arrive in a timely manner.

Called to get a quote and I was extremely impressed with Kelly. She is very knowledgeable, patient and helpful. Will definitely refer ya all to family and friends! Need to cover sprinkler systems too, please! Love the discounts as well!

Temperature was inconsistent, we suspected a thermostat problem. The technician arrived within the scheduled time and was very courteous and efficient. He diagnosed the problem in a short amount of time and called CHOICE for approval, which we're still waiting for. He told us it would probably be done by Tuesday if all goes well with the approval.

Garbage disposal was not repairable and needed to be replaced. Tony from Prime Contractors was wonderful and prompt. Thanks highly recommend. Every thing is in good working order. There are no leaks or issue. Filing a claim was easy. Thank you.

The person who helped us with our complaint was very helpful and tried her best for us... We thought we were covered with this problem and we were told we were not but your person was kind to us by giving a token fee to help us buy a new refrigerator. Thank you...

We had our furnace checked by a technician and discovered blower is shut. So CHW received a claim to order the blower. CHW's email indicated that the part will take 3 weeks to arrive or a buyout was offered. I took the buyout even though was a smaller amount that would have cost to replace the blower but it helped and I am grateful for CHW's help. I end up getting a new furnace instead.

M&K Plumbing came out almost immediately and realized that they had to come back to continue to unstop the sink. They did the next day and did unstop the sink. The tech did offer to put a stopper in one of my sink however he never did fulfill that promise. Bummer, I trusted him on his word and gave him a stipend for for that promise, however he has been unable to be reached now. Thank you CHW for dispatching help quickly.

Stove Repair - James ** and his company Handy Dad resolved the problem quickly and efficiently. I will definitely call on James for any other appliance issues, and if I request repair via Choice Home Warranty I hope Choice will employ Handy Dad.

The people being sent to fix the problems are not qualified and they have to return several times. We have had people come five times to fix a toilet and can't get it right. Bottom line...they don't know how to fix a toilet. They went to fix the noise the toilet was making to fill up periodically and they left a water leak in the bathroom and we are having to put towels to soak the water.

I placed the call to CHW at 8:30 AM describing a water leakage issue from our water heater. By 1:00PM the water heater had been replaced by a reputable plumbing firm. The plumbing firm called and was able to replace the water heater the same day and called several times to provide accurate times when they would arrive to replace the water heater. I will definetly use their services again if needed in the future.

I understand most claims are not emergency but no heat in February is. Not having the ability to expedite service is quite frankly unacceptable. And then when I expressed displeasure with my level of service the assigned tech simply did not show.

My garage door motor broke so I contacted Choice. The rep was very helpful and friendly and assured me I could obtain my own regular garage repair man and I would be reimbursed directly. She explained everything thoroughly. My opener was fixed the next day and I immediately received an email stating my check was being sent. I've already used Choice to have a faulty ceiling fan replaced with excellent results. I recommend Choice to my friends and I'm so glad I decided to get this insurance.

I bought a policy this morning March 1st. The man was not very nice, he just tried to hurry me to give him my credit card info. I explained to him our company have multi rental properties under American Home Shield and First American Home Warranty, like to know if there are discounts, you can hear the noisy background. I believed they are at telemarketing call center, he is not an employee of Choice Home Warranty. I called 855-5798687 late this afternoon want to buy another policy, the same man answered and he remembered me, I asked if there are promo code and he was so nasty, he said if I do not buy it in this minute, he is closing the office, it was 4:20 NV time zone, before I asked another question, he hung up on me. He cannot wait to get off the phone.

Electrical Repair - Alvarenga Handyman LLC, was extremely pleasant both on the telephone and in person. They were timely and courteous, quickly identifying the problem and made necessary corrections on the spot. They also ensured they did not track any dirt into the house.

Updated on 01/20/2021: Mr ** was very professional. He explain what the problem is and sent a claim in to get approval to do the work.. I need to know what the status on my work order is.

The CHOICE representatives are always professional and courteous and they're very helpful! The company responds very quickly to any/all requests, and they follow-up in a timely manner as well to make sure everything works out. Great and fast customer service!

I have been with out a refrigerator for OVER 2 WEEKS!!! WORST customer service EVER!!! At this point I would NEVER recommend your service to anyone. How can you send these canned emails and responses to your customers when they are actively having issues with your service. People work hard for their money that you receive for a service you do NOT provide. If your Company does care about its customers at all, I will get a call to discuss this BAD service and actions to correct it!!!

My wife and I live in CA. and own property in NV. CHOICE HOME WARRANTY! Professional, accommodating, easy to reach and get response, good affiliated contractors. Keep up the good work. If the quality continues to be the same, we will continue to be your customers.

I called Wednesday at 5PM. Finally got the girl to submit a claim. When I received the email to confirm the claim had been dispatched the address had PIney Flats as the city. I immediately called back and got someone who could look it up & said it went out with the proper address. I was contacted by a company & the schedule was to come Monday between 3-8PM was totally unacceptable for a leaking water heater. I called again & was reissued to House Doctors but the email then said it would be Tuesday afternoon.

Washer - Technician has done a great job, but has some additional work to do. I waiting for him to call for a return time to complete the job. I am satisfied with his work, but he's not finished. I will when he is done. Thank you.

Washing Repair - I couldn't award 5 stars because the repair hasn't been completed. Parts are on order and the arrival date has been confirmed to us. The technician was professional, knowledgeable, helpful and kept us informed. We are confident that the repair will be completed to our satisfaction.

I have been a customer for about 2 years. I called for service a few times to repair my ceiling fan. Never heard from the technician after the first phone call. It's still broken. My stove needed to be repaired. The guys come, 2 weeks later it broke again. Next service call, my water tank was leaking, the guy comes to see it and reported the problem. Like previous times, they informed me that Choice would not cover certain parts so that I will have to contact my own service. There is always something in the long contract agreement that they get away with. I can go on and on about these issues. Also, I always had to pay the $45.00 technician fee for the first appearance and the problem was not resolved. Advice? Don't fall in this trap and waste any money. Hire someone else.

This was a rip off! Upsold me a policy stating that I could get my septic tank pumped for free once per year to be told they would not cover unless it floods in my house. $1750 out my pocket and extra for policy I couldn't use for full tank and damaged lench line. WHY BUY HIS SORRY POLICY! WASTED MONEY ON POLICY I COULDN'T USE.

The two gentlemen who were sent to repair my refrigerator were from Texas Home Appliance Service. They were a little past their expected time but that's okay with me. They were nice and took care of the problem. I would recommend their service to others.

I had a contract with this company for approximately 5 years. I tried cancelling the contract several times beginning in 2016. When I spoke to anyone, I told them that their service was horrible. They sent out non professionals to do the work. The small print in their contract shows, they basically cover nothing that would break or need to be fixed or replaced!

Broken Microwave. The repairman called and texted immediately. He was punctual, polite, professional, and knowledgeable. He explained exactly what was wrong in a way that I could completely understand. And, he had all the parts he needed to fix it. I really appreciate the fabulous service. Thank you.

The Choice Home Warranty representative was very good. The more we talked, the better it got. I now have a peace of mind at a very good price. I have been thinking about getting a home warranty for a good while. Now I have one I can afford. I also chose to get the 5 yr plan to lock in the price. Thanks, Ruiz.

I’m going on 1 month now with a Stove that Choice Home Warranty have “in fact” sent Sears out to repair. Feb 5th, current date no parts have arrived Mar 1st. No fair resolution, no call, No email or contact.

My refrigerator stopped running so I called Choice. They processed my claim advising the repair company would respond in 6 days. That's is too long to wait for repair or replacement. The very next day after filing my claim the repair company contacted me saying it would be even longer for service. Unacceptable.

AC unit coils clogged, Technician came out. Very nice. Fixed problem. Was there two hours. Cost me $1200 that was not covered from home warranty. Very, very disappointed in company. I will not purchase again. The service company was very good, on time, professional.

Choice did assign a technician for the work on the stated claim. However no one turned up during that time and when called the technician they said that the appointment time was incorrect. Wasted 3 days in this to get a technician due to miscommunication from Choice.

The repairman was great but CHW will never have me as a customer again nor will I recommend them to my friends. This plan cost me a lot of money, I have used it very little and it cost me big time from the $45.00 to what they pay you for the loss and then I have to pay for the difference in price of the new mdse. plus installation. Never again!!! Unhappy customer.

I’m so impressed with the service, everyone was so nice and efficient. I told them what I need, they got prices for me. I went online a few days ago so all of my info pulled up, it was very quick and easy to enroll. The customer service rep was very pleasant. I felt good paying for the service. Great customer service goes a long way. I was like, "take my money." I’m so happy I found this company. Thank you again for making this so easy. The price was amazing. Thanks again.

Excellent response and service from the service technician. He was timely and competent. Choice Home responded quickly to my requests and also updated on all sets of the service repair. As a contract holder, I am very pleased with Choice.

I called with questions before finalizing my choice and was greeted by a very friendly associate. She answered my questions quickly and within minutes I was signed up. My emails with my policy information arrived very soon after. The ratings were the best for this company, so I am excited to see how things go.

Salesman got my address wrong even after I specifically told him not to use Pittsburgh as the city but to use West Mifflin. I had to call back to get address changed. I hope it was corrected. Not happy so far with the service and it's only been 24 hours.

The multi-year policy I bought included a limited roof repair. When I tried to use the policy it became apparent my tile roof was not covered at all by the roof repair...only shingled roofs are covered. Why wouldn't the salesman know this before offering it? I live in the desert so it should have been obvious. Subsequent calls to the Sales and Resolution departments got me nowhere. My calls were never returned and a Resolutions Manager who was supposed to call me within 72 hours never returned the escalated request. Removing the limited roof repair from my contract did not reduce the cost to me for the 3 year plan. Choice maintained it was free when I signed up...yeah right, nothing at Choice is free other than bad service.

The toilet tank was leaking water behind the toilet onto the floor. The plumber looked at it and had to go get a part. It took him a while because there are not any stores close to us. He did a great job and was very nice.

Gas stove burners were yellow. Communication was excellent. All commitments of timing were met. Technician was courteous, informative, and resolved issue efficiently. Technician gave a thorough explanation of issue and possible causes. We were pleasantly surprised that cost of the call was covered completely under the warranty policy.

It took more than 2 weeks to get an authorization to repair after you sent out 23 different repair men. 2 appliance, 1 plumber. And when the man came out and confirmed the leak was a bad valve instead of calling and getting authorization and making the repair on the spot he called later and now another day has gone by and I have not gotten a call when the stove will be fixed. 3 separate claims unacceptable for a $30 part. The first technician should be removed from your list.

I am so very happy that I chose you a warranty company as you sent me a repair company (Mitci Services) that gave me the best service that I had not ever received. They worked with my schedule, repair person arrived on time and took care of issue, just like that! I have already referred Choice to others. Thank you.

I was with a similar company for the last 10 years and every year it kept getting more expensive. I decided to look for similar coverage and it seemed as though as soon as I hit enter my phone was ringing. I had a great experience with Jeff. He gave me several options and the price worked perfectly for me.

Plumber helpful but leaked again after he left. He did not find the problem and fix it... Send him back please. He was on time. Nice guy. Toilet drips still. Paid him but not fixed. Upstairs one of three toilets in my new condo leaking.

Craig was an excellent agent. He answered my questions, explained things clearly to me and was very patient. He found discounts for me and gave me what I thought was a good price. I am a happy camper. I have already recommended him.

After calling Choice requesting a plumber on Sun, I had a plumber in my apartment on Tues afternoon. He works for a local company, and is a professional in his trade. This is the second time I have called Choice and the other call was for my freezer. The repairman fixed my problem in a short time.

Not sure where the breakdown in communication and execution happened but I reported my issue on Saturday and here it is Wednesday at 7pm I still do not have any heat at my residence. No way I should have to call daily for an update.

It’s almost one month to get my 18 year old oven repaired. Instead of replacing the part they are going to send the part out to be refurbished. I will not recommend my friends or family to get this warranty service plan and company.

Dishwasher Replacement - Ashley was very courteous. She expeditiously handled my claim. She explained the replacement/repair policy and proceeded to come to an acceptable resolution since I declined the initial "cash" offer. I'm quite satisfied with Choice Home Warranty. My prior Home Warranty company can't compare with Choice.

My hot water heater went out on one of the coldest Minnesota days this winter and I called to make a claim. There is a hole in the tank apparently and guess what? That is not covered. The main part of the water heater, the tank, is not covered. If you are okay with a long list of excluded items that should be included in a warranty, and getting bad news, then go ahead and get this plan. Otherwise steer clear.

Refrigerator freezes up - Repairman was prompt and professional. He was in and out in an hour. He was very knowledgeable and knew what was wrong immediately. I will use him again and I highly recommend him. He called to let me know when he was coming. Cleaned everything up and left no mess.

Called for service on my disposal. Appointment was scheduled for a week later. Repairman who was assigned my repair arrived and told me my disposal needed to be replaced. He did not have a replacement part. He could not call his office to check on a replacement part so took almost two weeks to get the part and my disposal has yet to be repaired. I will look hard before I sign a new contract with this company.

This company is based on fraud and they are here for your money. Watch out!!! Would not recommend this home warranty at all!!! Think before shelling out your money to them. They seem very promising and convincing when signing up but not worth a penny once you have an issue. It's like knocking on bare walls...

I have to say I was pleasantly surprised, after having issues with CHW in the past about coverage. CHW has stepped up their game, from the scheduling process all the way through settlement, after determination that appliance was not repairable. I was provided a TRUE fair market value for the appliance, which allowed me to go out and purchase a new washer/dryer. This is what a protection plan is supposed to be and CHW has made some great changes in their efforts to support their warranties. Thank you CHW!

Within 5 months of living in our house, our heat stopped working in our house. I contacted Choice Home Warranty who sent out Pro Comfort Air. Although the first day no one showed up for the appointment, when I called they were able to set up a new one for the next day and were obviously sorry that they missed the appointment. They have been very helpful and respectful and are working on the issue.

This request was a waste of my time and money because the problem was a leak in the faucet hose and the plumber said the faucet is not covered under the warranty. I wasted four days of my time and $45.00. The plumber did not show up within the window for the appointment on Monday, 2/25/19. The plumber showed up within the appointment window on Tuesday, 2/26/19.

My refrigerator went out on a Saturday night contacted the company Sunday. Received a Email stating that someone will be out Wednesday but no one showed up. Called back 3 times complaining about it then I get a Email stating someone will be out Friday... They came and look at it & didn’t have the parts so they had to order it... parts came the next day but they was closed so I had to wait until Monday morning which they came out to put the part on but the refrigerator still didn’t work. So I gets another Email saying it will be cheaper to replace the unit. So replacing my unit is giving me 390.00. I thought replacing means giving me the same refrigerator or something similar not 390.00. I don’t care where you're located at you can find a refrigerator with a ice maker and water dispenser on it for 400.00 or near!!! So I have been out of a refrigerator for more than a week.

Yesterday I signed for a home warranty with Choice Home Warranty because of the recommendation of a friend. Jeffrey ** was knowledgeable and patient. He answered my questions with great detail and clarity. It is important that his customer service is highlighted because it is definitely a huge plus. Thank you, Jeffrey, for representing Choice Home Warranty well!

The appliance (dishwasher) was 15 years old and could not be repaired. Due to its age they could not replace it with a new one. CHW compensated me very fairly to help me replace it. I was especially pleased with the last young lady who helped me and I was pleased with the final results.

Choice Warranty was called to fix the garage door opener, it took a week for scheduling but they came and replaced the opener very quickly. The issue with Choice is that they will cover the less expensive stuff but not when it comes to replacement of A/C.

Francis is the first contact I got on the phone. Such a nice young gentleman. I like the fact that he did not try to push things or options down my throat. He understood my financial situation (fixed income) and worked with his supervisor to get me a great yearly cost as well as a good service call cost. I also like the fact that Francis gave me his direct number and extension to contact him should I have issues. Can't rate the Coverage section just yet. This is my 1st year with CHOICE.

Extremely disappointing and I think it is sad that a company that you pay good money to will not cover something like my system that failed because of an act of God from the rain that caused my system to fail. Oh yeah I forgot it is all about the money. Not the client who purchases the warranty then you all make every effort and find any excuse not to pay, very sad service.

I chose Choice Warranty as a first time homeowner. As my year contract comes to a end I have not had one thing on my work orders repair or fix. I've had company come out to repair my home to say that they have to return at a later date to never return with said parts. CHOICE WARRANTY just calls the next company on their list. From being denied work orders to being unsatisfying with work orders. This company is a waste of money and sure a peace of mind with your new home. Will not be renew my contract after it ends.

I submitted a claim for a dryer repair. An appointment was scheduled for the very next day. I was unable to make appointment, so CHW contractor rescheduled for the next day that I was available. The contractor arrived on time, diagnosed the problem, obtained the part, and completed the repair this very same day. My dryer is now functioning like normal! Thank you CHW!

Plumber came and changed, hoses underneath sink, was dry one day, 2nd day, bottom of cabinet was all soaked again. I called 5 Star Plumbing, they said it is the faucet, it's not covered under the plan, but for $220 they will replace.

After having them for over a year and paying every month like clockwork, they denied our claim a 200.00 claim. Very mad after to had to talk to a manager. The manager is going to send us the money to fix it, IN 30 DAYS. In the meantime NO HEAT OR AIR. So here we are freezing in Ms.

Electrician arrived on time, was friendly and answered all questions to my satisfaction. Was very thorough when looking at the concern to come up with a resolve to my concern. He completed the task in a timely manner and my electricity was working fine. Job well done. Thanks.

Great coverage with fair charge. Wonderful customer service but I felt a bit pressured to sign up for an extended period. Overall, I recommend to anyone who’s interested to have home warranty either residential or investment properties. I had positive experience with getting the job done.

Arrived at a reasonable time. I would recommend River Street Heating & Cooling to all my friends. After he checked everything he took the time to answer all my questions and explain how to care for the furnace in a way that I could understand.

I entered a claim via the CHW website for our Dishwasher that failed. CHW assigned an Appliance Repair business within hours. Less than 24 hours later a tech was at our home diagnosing the issue; thanks for the responsiveness. Based on the cost of repair, CHW determined that a replacement was more effective. While the replacement amount I received from CHW was below my replacement cost; the expeditious nature that CHW handled the claim was appreciated.

Furnace would not light, only the fan would run for a short period of time. Technician was able to find the problem and fix it quite quickly. He knew just what to look for from the trouble guide and proceeded to check out the electrical system to make sure that everything was working correctly.

My plumbing problem was fixed very quickly by two very professional gentlemen. I am so pleased, thank you very much for all your help. You ALL are amazing. There was not a service charge and I received a new garbage disposal. This was my lucky day! Thank you again.

I am taking another chance on Choice Home Warranty. They tend to have few contractors that have availability for a service call in the evenings. I wish you could request a contractor to make sure that your appliance isn't getting diagnosed wrong.

First time using this warranty since I joined May 2018, and IT has left me very unhappy regarding the process used CHW and has left me feeling if I made the right CHOICE. I had 2 claims and after numerous of call and time wasting waiting my frustration level went over time but being from Ontario and looking at the process that wasn't what I was expecting overall.

Updated on 03/03/2019: This is my 3rd complaint for what was an overheating issue now a non working furnace in the middle of Winter in Chicago! Service was called on Thursday February 21, 2019. Today is March 3, 2019 and the issue is still not fixed! This is extremely frustrating as I am 37 weeks pregnant with a 23 month old toddler at the house! The current temperature in our home is 59 degree!!! The service company assigned to fix the problem has not fix the issue! They initially came out and said it was a filter issue, then rescheduled for another appt because they did not have the missing parts on hand.

Very professional company and they made sure the job was done and sink was completely fixed. He had to come back because he needed another part. I was very satisfied with his work. I really have nothing more to say. Came early then the date appointment was scheduled which was good so I didn't have to sit home and wait.

Dishwasher repair - First claim with Choice and very impressed with the service and promptness. They give you the opportunity to find your own repair company if they don't have one within an hour or so then they reimburse you within 30 days. Made the right decision signing up with Choice!

Yes, Allen ** came and found the problem with my dryer. Now I have my dryer back producing a lot of heat again. Thank you for the great service that I received. I would definitely recommend Choice Warranty to my friends because you never know when problem will occur.

I was quite impressed with the service I receive yesterday. The tech from Neely Brothers was very fast and efficient. I would highly recommend their service. The tech left everything neat and clean and in working order. I can't believe how fast my the replacement of garbage disposal was.

Top oven element went out. Worker here perfect. Offered to get element and come back shortly but said he could not get part approved & had to come in the mail so instead of getting the oven working same day it will be a couple of weeks to save what maybe $20 but you get a very unhappy customer. Wish I had not signed up for a 5 year plan but maybe that is why we get this service.

So I attempted to submit a claim for a Hot Water Heater because mine started leaking all over the house. I submit the claim online. Got denied because the Hot Water Heater Tank is not covered. Well the only way to repair a “tank” is replace the whole unit. Well they state since the “tank” is not covered under section D of the clause I do not have coverage... So when I asked how come it states black and white my in my contract HOT WATER heater covered it's actually not. The only components covered are the heating ELEMENT and pilot light assembly. The “tank” is not covered. But last I knew when something states HOT WATER heater it includes the tank since you can't separate the two!! Watch out for these thieves.

I spoke to Tulsa. Well spoken, gave me good understanding about your company, answer all my questions and made a deal. I recommend her to my friends and family. Good work Tulsa. Be looking forward to my free monthly payment. Keith.

Not happy because I called twice for one service issue. The first service provider told me he wasn't going to come out and to call my insurance company to get another person assigned out to my home. The second service provider was late by more than 4 hours and on top of that...the work he did was not covered by the plan. My day was wasted on Saturday and Sunday by waiting on a late technician and one that decided not to show and then my issue was not covered costing me more money. I am highly disappointed.

Buyer beware!!! These people will lie to you about the contract to get you signed up!! They will try to dispute any claims you make concerning repairs. They will say anything to keep you from canceling. I bought a six year policy, had it for 11 months, they paid one 75.00 claim. I canceled after 11 months and only got back $1400.00. They kept $1,000 for doing almost nothing. They also lied and said I had 5 year contract in order to keep more of my money! I worked with Chase Visa to try to recoup my money and wasn’t able to because they lied about everything to them. They used fake screenshots of my purchase which I made on the phone! Please don’t get scammed by these thieves!!

I am very satisfied with the rep that helped me. He was patient, understanding, and answered all my questions. He also made sure I understood everything and made it easier for me to get through the sign up process. I would definitely recommend this to anyone looking for this service.

The inspection happened on time. The service is professional. We are waiting for the parts to fix the issue. It’s scheduled in these two days. We expect it could be closed this week. My tenant didn’t request to pay the onsite fee in advance. I hope that there is no surprises to me. Thanks.

In numerous years I’ve had a grand total of 2 claims that cover multiple properties. The first they claim they don’t cover because it was most likely going bad prior to us buying the coverage. What?!? Eventually, after multiple phone calls and arguments they did cover it. It took about 2 weeks to handle a minor problem. Recently, our hot water heater went, took a week for someone to come out because all the companies they tried to book wouldn’t work with them due to payment issues, finally one comes out tells us he is reporting it needs replacing and should be covered. They claim not covered because they do NOT cover tanks. I’ve been told by other companies like AHW and 2-10 are great. Go with them. Do not flush your hard earned money with a company that will come up with any excuse not to cover it. Scam!!

Bernard ** was very courteous. He offered me all options. Very patient and kind. I think the value of service is worth the money. I am a Realtor and hope to be selling these warranties to my customers, as well as relaying this I do on to my colleagues.

Choice Home Warranty did a great job of managing my recent claim promptly and professionally. Uptown Pool Service (the dispatched service provider) did an excellent job of resolving the problem and they worked around my schedule for the appointment and were very professional. Thanks!

My husband and I have had Choice Home Warranty for a number of years and have been very pleased with the quality of the service. They have been prompt in service and the quality of repair has been excellent. Choice has given us a money allowance to reduce the cost of a new appliance if it cannot be repaired successfully or economically. We have always had assurance that the employees of the company doing the repairs were honest, properly trained and guaranteed their work.

Shane was very knowledgeable, he was on time and did all we asked. Great job. He has been here for two different issues and has always done a wonderful repair each time. I would highly recommend him in all ways. Thank You.

I have not had reason to place a service call yet, but Kendra was very helpful in listening to my needs and setting up my accounts. I hope future interactions will be as positive, so I can recommend Choice to all my friends.

Ed with E&E Elite Services came to our rescue! We are so excited about our (now) more functional and QUIETER garage door! Hats off to Ed for making us feel so much safer. I highly recommend him for your garage door needs!

Overall good experience. The tech was friendly and knowledgeable. Despite terrible weather conditions and our furnace being an outdoor unit, he stuck with the job until it was completed. He remained professional and courteous through it all. Choice was easy to use and took care of finding the tech for the job, which decreased my stress.

Had problem with toilet - Plumber identified problem and fixed it in an efficient manner. He communicated extremely well. Overall very competent and excellent. He was very neat and came on time to fix the problem. Also, he called me one hour before his arrival to inform me that he would arrive in approximately an hour.

Called Thursday afternoon and had a technician out Friday around noon. Technician was very helpful and professional from Next Generation. Had approval to fix by Friday afternoon. Very pleased with how we were treated and how for how quick the problem was resolved.

I called to inquire about a new policy. I've never had a home warranty before. The guy who helped me walked me through all the steps and answered all my questions. He was extremely helpful. I appreciate all of his assistance.

Washing machine making loud noise - CHW is great. Easy, friendly, quick. This is my second time using them since I purchased the warranty. Both experiences have been awesome. I am still waiting on the repairman to get a part and finish job. Once the job is completed I can give full experience rating.

I specifically asked Sal ** if my ice maker would be covered, he said yes. I paid for the 3yr Sr coverage. When I got the emailed policy, it says ice makers are excluded. I was also disappointed in the cap placed on repairs. It seems too low to get these issues fixed. I may cancel this policy Monday unless I get the coverage I asked for.

Thanks, Choice Warranty. I called because my washing machine was leaking water, this happened on a Sunday night. They put the claim in Monday we had a date and the repairman was out on Tuesday. Very fast service. I also have to thank the customer service rep as well. All we had to pay was the deductible.

Our 30 year old water heater stopped heating. I called to get it replaced. You opted to repair a 30 year old tank for almost $500 instead of replacing it. Come on people. How stupid can you get? It's a miracle that a water heater ever lasts 30 years but to repair it instead of replace it IS just plain STUPID. I'm sure we will be without hot water again very soon.

Had trouble with our AC unit not shutting off, called Choice, fast response to our problem. Since no one was available in my area for my problem they told me to get my own tech. They approved the repair and in less than 24 hrs my unit was fixed and we were cool again. Living in the south it's very important to have a quick response. Thank you Choice, prompt and easy response. I can recommend them to anybody.

I submitted a new claim and told you who had worked on the furnace prior and you sat on your hands and as far as I could tell you did nothing to find anyone local to fix my furnace. You refused to take my word that I had contacted Nelson myself just like your email said to do. And when I tried to get reimbursement from you you told me no, and had to have Nelson to call you. At least they were understanding and got it worked out. No thank to you.

This was horrible service. Had to call a second company to do the job and waited 5 days for service. Not a good warranty plan and can't recommend to anyone. First company could not provide promised service and never showed up.

Toilet in master bath shower were leaking. Wright plumbing came over and within a few hours it was completed, one day after I called Choice Warrenty to submit the service order, thank you. They were very professional, customer service was very polite and professional and I have not had a problem since the fix.

Slow draining shower - They sent a plumber. He worked on my line for two hours, decided he had to go through the roof vent which my warranty did not cover. 220 dollars later he says he could not get it unclogged so he said that was all he could do. He recommended I go to Lowe’s and buy an acid product that it would work for sure. I did that and the clog cleared but I got screwed by the plumbing company.

So happy I decided to go with Choice. Simple & smooth. I called with my problem & within 30 minutes I received an email with an appt time & day. Repairman came & fixed my oven & all is great. Service fee was what I was quoted. Couldn’t be happier, would definitely recommend them.

I called and told the sales rep that my septic tank would need to be pumped in the next few months. I was told repeatedly that I would only have to pay the $45 service fee and my monthly payment. 10 months of $54 a month payments and I was told the warranty would only cover the first $200 of the service. The service company said Choice was the worst warranty company to deal with. I agree. I will not be renewing my contract with this company!

Quick and easy explaining items available. Great price and all items seem to be covered. Much better than our previous company. I will recommend this to my neighbors and friends. Very happy with the whole company policy. I like the added benefit of taking a six year contract.

Two years ago when I first purchased my home and this warranty, one month later my furnace/AC went out. Choice Home Warranty refused to pay for the replacement, although it went out due to old age and not negligence in maintenance. Interesting enough, that happens to be their selling point - replacing a furnace unit is expensive but if you purchase a Choice warranty - you won't have to worry. Do not believe them! Find another company, ask friends and family who they use and how their service is.

The repair was done ahead of time and the repairman was great! I was pleased with the service from both Choice and the contractor! I have used other warranties in the past. This is the best one I have found! I also love my salesperson. She is extremely good.

Microwave broken. Technician came and assessed. Replacement required. Cash offer of $220.00 accepted. Awaiting check in the mail so I can purchase and replace broken microwave. Will go to local Lowe’s or Home Depot to find replacement. $220.0 will not cover technician to install the over the stove microwave but that is ok.

Excellent customer service. The best coverage out of all the companies that I researched. I was with America's Preferred Home Warranty for 2 years, after a bad customer service experience with billing decided to swap... I am a disabled single mother and homeowner, any major appliance breakdown would be financially devastating to me. I researched the market very carefully and felt like I made the best choice. Would definitely recommend and have told my friends about it including my real estate agent.

So far my experience has not been good - I have paid for a 3 year policy in advance and this is the first two claims I have filed - one they rejected for a roof leak which roof coverage was the entire reason I went with choice -- the other they tried to do a buyout of a $400 microwave with 169.00.

I couldn’t believe the fast return for unclogging my drain in the same day that I called! The lady that arrived was very professional and pleasant and quickly unclogged my basement drain! Kudos to Choice for their efficiently. I have put this off for so long expecting a long wait for service but I have been pleasantly surprised!! Everyone was very pleasant and I did appreciate the transfer of my call when I couldn’t understand the gentleman who answered my call! Thank you!

We had an excellent experience dealing with your agent Brad **. Brad was very courteous and helpful in getting us the coverage that we need, at a price we could afford. We are looking forward to working with your company.

The tech was great. However the initial appointment was three days from the time I called. Also on the day of the appointment I had to call to get a status when it was 15 minutes before my appointment window ended. I would say the tech company did not have good customer service.

Spotted the problem within 5 minutes (washer/connecting parts to drainage). Took care of it within 39 minutes, and cleaned up the space before leaving. Great service with competency. Your technician is courteous and helpful. He seems an asset to any organization. Keep up your standards in selecting qualified people for work.

Dobberwood Appliance is the best repair company I have dealt with. CHW has been very responsive to my problems and sending me the best repair person(s) in the Tallahassee area. I highly recommend CHW to those who want peace of mind for the continued use of current appliances/plumbing.

Excellent experience, representative very welcoming, helpful in answering my questions and offering options for purchase and payment. Reviewed policy after speaking to rep. Explains coverage, how to file a claim and steps to disputing a claim. Well written and easy to understand what is covered and what is not.

I received a call from CHW concerning scheduling service but the next information I received was from my management company telling me I would be billed for the water heater replacement because CHW doesn't cover them. Where is the communication from CHW to me? This has happened far too often!

Initial contact with Home warranty wasn't good, ask for supervisor whom quickly resolved issues, I shouldn't have to ask for a supervisor! The supervisor stated maintenance request are not in their system. How stupid is That! VENDOR meet their appointment and completed the task in a professional and courteous manner.

My washer and dryer have been broken over two months. I was assigned two different companies and both were very unprofessional. The first one being the worst. They didn’t return calls or didn’t show up on two occasions. One day was my birthday. I sat around waiting on them. The new company I was assigned this week I thought would be better. They made an appointment with me. They sent an automatic message on the time and date they also didn’t show or call. I wasted a lot of time dealing with these people and spent a lot of money going to a laundromat. I am canceling my account with Choice.

They say they will replace your appliances but it's been 2 months with no check!!! I've called customer service several times to be told something different each time!!! They are proposing I wait 4 months to receive the check or pay an additional 30 for them to reissue a check because of their mistake!!! Don't have a number to corporate office to even file a complaint!! Very unhappy about this situation!! How can you say you replace appliances when the customer has to replace it and pray they get reimbursed which is the real process!!

Your company claims it will replace a hot water heater. After the issue arises I find you don't replace the tank. The water heater is one unit! How can you say we replace hot water heaters when you don't warrant the tank? Next was an issue with the light switch in my home. Digital switches aren't included? More and more homes are "controlled electronically". With as much money as you charge, I would think this should be included. That is what insurance is for!!!

Tech arrived in a car with few tools and no spare parts. The water heater was OK but the pilot lighter was inoperative. He went to Home Depot to get parts. Apparently they did not have the right parts so the tech used paper and a match to light the pilot. Tech said he would return in a few days after he obtained the igniter parts. I have not heard from him since.

"One Good Plumber" came out to install a garbage disposal after mine died and started leaking. While he was pleasant enough while he was here, it was clear that he didn't know what he was doing. He failed to remove a knockout from the pipe to which you attached the waste line. As a result my dishwasher stopped working because it could not drain water. This resulted in another $75 call because the "One Good Plumber" said that he hadn't done anything to the dishwasher and refused to respond to my texts after that.