Choice Home Warranty Reviews

When I called to get a quote the services was excellent. He told me exactly what I was getting, explained everything in less than 30 minutes and I was I was a customer!!! Excellent Customer service and Sales. Thank you.

I reported the problem on the website. Received an email shortly after I entered the request. The next morning the plumber called and came that afternoon and fixed the toilet. We are retired and my husband is disabled so this is a wonderful service for us.

After my first contractor assignment who didn't work weekends I received a really nice technician. I did not like the fact that he had to come give an assessment and send a request to repair and wait for approval. Which I was lucky because he was able to come back the same day Saturday. Giving a 3-4 hour window for service and then having to redo that again is a little ridiculous. All I needed was a new fan and that seamed a little excessive for a fan part.

Choice Home Warranty gave enough money to replace the microwave since it is more cost effective but the technician asking to be paid for installation fee separate from the service fee that we paid already. Is choice home warranty able to help with the installation fee? Thank you.

Great Service. Submitted my claim on the internet. Very easy. Fast service, my oven was fixed the next day. Highly recommend Choice. Home Warranty. Service tech. was knowledge and polite. Obviously knew what he was doing. I am certain to renew my policy next time it's due.

They were on pleasant and professional, our oven is now working. I am happy now. I can start back baking, the time they spent finding and fixing the problem, was less than one hour. We would recommend this service to family and friends. One thing I do not like is the 4 hour time frame, otherwise we was very satisfied.

March 2019 I had balancing problems with my $1000.00 washer. Choice chose not to repair it after I paid the technician when he completed his service call. They called the next day to advise they would offer me $350.00 to go out and purchase another. I was not told they would replace it by offering one third the value of my original washer when I purchased the warranty.

Jerry at extension ** was very courteous, cheerful and helpful when explaining the warranty options I had and the and terms of each warranty package, if the rest of my warranty experience is as good as Jerry I feel I have made a wise investment in the warranty system.

Had to file a claim for electric problem in one of the rooms. I had a wonderful experience from filing a claim to its resolution. It was very easy to file a claim on their website. Within an hour got the confirmation from the provider that he is on its way. Technician was knowledgeable and not any quack as most other home warranties usually contract with to save cost. All in all a great seamless experience.

When our 4-year old microwave quit heating, I thought it would have to be replaced costing us hundreds of dollars. When we reviewed our Choice policy, we saw that it was covered. Choice found an excellent local repairman, who was able to replace a part in the microwave. Now it works perfectly again, and it only cost us the deductible of $45. We are so pleased!

Good product at a great cost. I like the coverage that is provided with this warranty. When I researched it was the number one recommendation. I am happy to have coverage on my home again. I have had home warranty in the past and liked the coverage and services provided.

We were surprised when received the call from the technician yesterday, 3/15/2019, because the email and telephone call from Choice indicated that the service was scheduled for 3/22/2019. However, we were happy that the technician came a week earlier scheduled. He was unaware that I was told the service was scheduled for 3/22/19. The technician was very professional, professional and knowledgeable and we were very satisfied with the work he did.

Rod from Zaki Appliance Repair is great! He is always on time and very knowledgeable. He has diagnosed a fixed a couple of my appliances. I also like Zaki's customer service regarding scheduling. I look forward to using them again.

This was the first time I had a service need and I must say that the online process of placing my service request was easy, the timeliness of taking care of the problem (garbage disposal went out) and the professionalism of both Andrea, who scheduled my service and the service man, Rolando **, was exceptional. I had been with another home warranty company for 25 years who was falling short in every way and I am so happy that I switched to Choice Home Warranty. I highly recommend this company!

Yesterday, the technician Charles arrived on time and proceeded to determine why our dishwasher started making a loud grinding noise about a week ago; he said it needed a couple of new parts and that he'd contact us next week; this morning we walked into a water puddle on the floor in front of the dishwasher. We called him but he hasn't replied yet. We're concerned about water damage and where it might end up.

The first person that called me after I inquired about services was totally unprofessional and used high pressure sales tactics; however, the person that called me back was very professional and walked me through the plans that was available. The second person savaged the relationship because the first person really turned me off! The cost is considerably lower than my current plan. I have not had to use the services yet, so we'll see how the service is when it is needed.

I was not satisfied with the technician that will send out for my dishwasher. All he did was wrong water in the ditch water washer and said it was fine but what is still sitting in the bottom of it he didn't look at it. All he did was put it on so I'm still in the same shape I was in not being able to use my dishwasher.

We had a drain stoppage. Once we called in and placed a claim the process was fast. The plumber was on time and very good. Our problem was resolved in a short period of time. This was our first time using our warranty and gives us confidence in the company.

This guy Kris with ACS knows his stuff. Very helpful to the homeowner, on time and very thorough. Took time to go through and thoroughly check the operation of the AC system and made some recommendations. This is very helpful. To any home owner.

This is the 1st time I have used my Choice Home Wattanty & so far, I am more than satisfied with the experience. Not only have I been kept notified of every step in the process, but the company performing the work has been excellent in keeping me updated. I am very glad I chose Choice as the company for our home warranty service.

I'm continuously disappointed by Choice and its servicers. I don't think Choice is worth what I've paid. The customer service on Choice's end is bad but not as bad as the plumber they assigned to me. I wish I hadn't signed up with them. I'll never recommend them to anyone.

I bought this warranty last year and did call twice one for Heater problem and another water heater leakage. Both time they told me they didn't cover by home warranty. When I bought customer service clearly told, they try to fix each and every home equipment's and if they don't, replace with new one. But in practice they don't do anything, only lose each time inspection money which was $60. This is very bad warranty. Don't trust what he said. They try to force sale 5 year warranty. Be careful.

I purchased 4 years of this company because they were rated #1. Every time I have needed them, they came up with an excuse why they didn't have to pay and only gave me "token" payments instead of fixing or repairing the item. Even the repair man called them to tell them the problem should be covered and they told him no. Now, my water heater leaked and was supposed to be covered!! They told me "no" because it wasn't a "mechanical problem" with the water heater. Then they said that they would only send me $250 and that was for a $1000 replacement water heater, which I had to pay for. They were supposed to send the check in January!!!

We don't know how important is a washer until it breaks down. The washer broke on the 2 of the month and since then they had scheduled 2 different companies to come out. The first company was a no call no show on two different dates, I pleaded with Choice Home Warranty to send someone else due to the fact that not even they could get ahold of a representative. The second company was no different, the guy was rude and could not verify appointments. He did not show up on the day scheduled by Choice. I was so upset that I canceled my plan with them. The next day I have the contractor show up at my house with no appointment. Choice said they have no control over their contractor and are not responsible for their service. My advice to my friends and family is to consider other companies who are not Choice and to really look at all the hidden things that this warranties have in their contracts.

My dishwasher was not operating, I opened a claim to get it fix. A technician from the Universal Repair Appliances was here, however claims that electrical power was not properly equipped for the dishwasher to operate. Then an electrician was here to fix the problem. However, electrician found there was no issue with electrical power. A new claim was filed. Then, a Seven Stars Appliance Service Ins was here. It took five minutes to get my dishwasher to operate. It's fixed now and operating as normal. I am very happy.

The plumber was very nice and took care of the drain issue in the laundry room but said the pop up on the bathroom sink is not covered. My previous home warranty just installed the pop up 4 months ago but it isn’t working right. I will call to see if it is true he didn’t check with you.

I had an excellent experience with Choice Home Warranty. The sales person name Sam ** was "Outstanding". I have contacted family members and friends to call Mr. ** to obtain a home warranty. Thank you very much again, Mr.**; I appreciate your help.

Washer been out of service for 2 months and when I’m finally home to allow repairs to be made Choice makes me wait even longer to receive a part .A simple timer man. No compassion for the customer. Just a bunch of red tape!!! Seriously regret paying for 3 years of this coverage. No help at all. Just a bunch of B.S.

I needed my washing machine fix and they only gave me the run around for about three weeks. As of today it’s still not fix. When I called the last time they got rude on the phone because I didn’t want them to put me on “hold”, again. They were very nice when they were asking for my money. I called them many, many times just to treated rude. I paid for a service that I never received.

I was working with your rep Kelvin **. He was nice in the beginning until after I purchased the sale contract. He quoted me the amount and the deductible of $440.00 and $75.00 deductible. I said, "You told me my deductible was $60.00." He said, "Oh ok. I will honor the $60.00." I then asked him if he could email me the receipt and the invoice he said ok. I gave him my email address. I waited to get the email. It didn't come. I called him. He said, "I sent it." I said, "I didn't get it." He said, "I will send it again." I still didn't get it. I called him again. Twice he didn't answer the phone.

Toilet overflow - Service by CW by far was the best I've received in a long time. I'd encourage you to use him. He's an expert at what he does and his customer service skills are superb. He was problem focused and shared his credentials giving me greater comfort. I would strongly suggest you no longer use Modern Plumbing.

The repairman was awesome. He came fast, discovered the issue, made repairs and checked the unit several times to make sure it was working properly. He completed the paperwork and had me sign. I got a copy for my record.

Place my request online, receive a quick response, assigned an order number and later a service provider. An appointment was scheduled and I had to change it because of an emergency. Re-scheduled without any issues. Was contact prior to the appointment. Technicians were knowledgable and also educated me as to how to prevent the issue from occurring in the future.

I signed up for 3 years. Anthony was very thorough and explained the service contract with me. I feel I got a good price and will be serviced well. I look forward to having a good relationship with this company and receiving the service I am promised.

I was not happy that it took so long for approval to get the needed parts for repair of our heating unit. The approved technician was a good choice. Harrington did a good job when they got the needed parts for repair of our heating unit. You need a wider cash allowance for them to do jobs quicker.

My claim was treated fairly. I have a water leak. It was grey area where it could be mine or their responsibility. I filed a claim and I got 80% of the total cost. The customer service was extremely helpful and did not take a minute and I got my problem resolved. No complaint!!

They implement the small print in order NOT to pay for appliances they should replace. AND if they decide they may replace an appliance they give you the minimum amount for the cheapest appliance they can find to replace it. For example if you need to replace a $1200 dishwasher, they may give you $400 to replace it because you can find a cheaper brand even though you owned an expensive one. They also give you the run around in dealing with these types of issues.

The technician did not have to work on my dryer. He gave me good advice about the outside vent and keeping that area clean. He smelled badly, like his uniform had not been washed in a long time. I like my warranty coverage.

Have to say this, I called about my oven it was handled quickly. The next day a Tech from Lavoy appliances came he checked the oven. Although he did not have the part on his van. He called and found one. Not only did he go and pick it up. He returned within an hour to do the repair. I could not have asked for a better outcome. Fast efficient service you don’t get very often. Can’t be happier about my service. Thank You.

As a homeowner with 4 policies with CHW, I am very disappointed with the quality of repair people you sent to my house. I called CHW to complain about this and to have a new company come clean/correct this issue, and was informed that CHW could not send a new company. And that we would need to have the same repair person come correct his work. There is no way I will ever let these people in my house again! Instead, I spent 3 hours scrubbing and sanding this myself.

CHW was excellent in every way and I would recommend them to anyone. Also Affordable Appliance Repair Co. that did the service was equally outstanding. They were both quick, professional, knowledgeable and repair was complete and accurate. Service man was very pleasant and explained everything he did and cleaned up before leaving.

I’m very glad to be a part of CHW. I’ve been signed up with them for a few years now and this was my first time to use their services. I called them and answered a few questions and as soon as I got off the phone with them I was contacted by a company. The guy came out, checked the furnace and by mid afternoon our furnace was fixed and running.

Technician was prompt and courteous. Repair was done quickly and effectively. Completely satisfied with entire experience. Have been a policy holder for several years. This was my first claim. No hassle, no problems with claim. I have prompted several persons to look into this coverage. Thank you for your help.

CHW must have an annual free maintenance of air-conditioning system. It will save a lot of cost in repairs for CHW for the whole year. Sears warranty is too intelligent people. They provide every year free maintenance of AC System.

Appt 3/13. Bathroom faucet would not shut off. Martinez Plumbing doesn't work on mobile homes. This is the 4th time you were told this. You cause more chaos and still nothing is fixed. We chose another route. Next time get your act together.

EJ AC & Electric provided outstanding customer service. EJ was quick to point out the problem and recommend proper action plans for repair. The customer service representative at Choice were also very efficient. I would recommend Choice to other beautiful the way they handle my claim.

The Service Tech was GREAT. He diagnosed the problem very quickly and was very courteous and respectful. I was led to believe by Choice Home Warranty advertisements that if something could not be repaired, then a replacement would take place. That is a falsehood on Choice Home Warranty side. I will have to cover 75% of the replacement cost out of my own pocket. I can't find any replacement product for the reimbursement amount offered. I have wasted my time and money with Choice Home Warranty. Might be good for a repair but not when a replacement is needed.

Ceiling Fan Repair - The technician was scheduled to arrive at 11 am. However, he called around 8 am and asked if he could come early, in the next 30 minutes. I agreed. Nonetheless, he did not arrive until around 9:30 am. When he arrived he assessed the fan and said that it needed a new controller and remote but he would have to get approval from Choice which had to be done by email. This took less than 10 minutes. He took the $45 in cash and left. He did not offer a receipt. When I asked for one, he said that he would text it to me. That never happened. I got an email from Choice the repair was authorized. Yet, I have not heard back from the technician four days later.

Very, very very poor customer service. They cause me a lot of stress. And this is not the first time. The manager I spoke with was very rude and unprofessional. What happen to me on yesterday, I hope and pray it won't happen to anyone else. Will someone please give me a call.

I put in my claim on Sunday afternoon for our air conditioner being out. We had a technician scheduled for Monday between 11:00 - 3:00. They showed up Monday before noon. The technician arrived before noon and had the air conditioner back in working order within about an hour.

The entire process went very smoothly and professional. I am very pleased. The vendor was prompt and did a superb job fixing the heat pump, I requested an earlier time from Abundant Air and they were kind to address the issue two days after my request.

I cannot rate the system since I have no idea what is included. I think I know from conversation but do not know until I see paperwork to see if it agrees with the recording. Fast talker and price kept changing. I ask for call back after my contractor left but pushed for 3 and 5 year which I probably would buy but had to buy now vs waiting a few hours. Have to buy product to see what is covered. Ask me in 7 days what I think and then I can evaluate. Then I know if I will keep or cancel.

My dryer would not start. I submitted a claim online. Within a day, Choice had contacted a repairmen with an appointment to have it fixed. TNR Appliance came to repair it. Had to order parts. They arrived within 2 days. Tyrone came and fixed the dryer. It works like a new one.

Technician arrived on schedule, was very professional, fixed the problem, and completed the job very fast. I couldn't ask for more promptness or job expertise than he displayed. This was the first time I had used Choice warranty and was very impressed with their results.

I have filed two claims with this company thus far. The first was a faulty water heater (leaking). I was informed that this is not covered and that I was on my own. Most recently, I called because a kitchen drain was backing up into my sink. According to them, it was because of an incorrect pipe installation, and it was not covered. What exactly is covered? The plumbing had been working to that point without issue, so I'm a little surprised to find that an improper plumbing installation on a galvanized pipe (clearly not new!) took so long to cause an issue. This company's warranty doesn't seem to do anything other than waste several days of my time before informing me that they can't help me with anything.

Could not afford to pay annual premium so went to monthly payments. Very disappointed that you offer a $100 discount if paid up front. Agent offered a 3 year rate since I am a veteran and AARP member. But since I couldn't pay the annual premium I was left out. I am a retired minister and basically, all I have is social security so I feel you don't do "anything" in special offers to retired people.

The experience was excellent. They answered the phone fast and actedon the claim immediately. The technician they sent was professional and knowledgeable. As a senior citizen I feel they took good care of the problem I was faced. I will definitely continue with them.

The technician left telling me that the dishwasher was fixed, and draining. After he left I learned that it was not fixed at all! I called the co. owner immediately to let him know; he said that he was trying to contact the technician, and would call me back. I'm still waiting for a callback!

Overhead vent on microwave broken and pilotless ignition broken in cooktop. Problem on service: They the appt up without telling me in advance. I could not make the appt. Totaled both appliances but not provide enough cash to replace with like features. When I compared service to American Home Shield, not the same service. Hard to schedule on website. Customer service busy all day one day. No offer of an automatic callback.

This is upsetting because I think for what we pay for the warranty and probably never use it much this should be covered. It is part of the refrigerator.

Thank you much for the very fine electrical service from Do It All. They solved and remedied my issues nicely. They were prompt and courteous and did a very fine investigation of the problems. The technician was very knowledgeable and polite. I would certainly contact them again, should any other electrical matter arise.

The worker came in was very polite. He also was very professional. The work was done in timely reasonable manner. He was also very knowledgeable about the 20 year old tank that's in my house. Thank you for the service.

First technician was not qualified, but Choice recognized it and had a second firm come out next day without any hassle. While having a qualified tech the first time would be preferable, we appreciated the quick response.

I had wanted to know a bit about the warranty, and was immediately called and the agent quickly got me to sign up. I opted for monthly to pay, as I wasn't prepared to pay for a year. He quickly got my payment, then told me about how much I would have saved since I was over 55 and could have paid for 3 years for a lot less. If I would have had a day or so to think about it, I probably would have, but he got my info quickly, and by then I was already sorry I answered the call.

I've been with Choice Warranty for four years. I just made a claim on yesterday & a technician called back and was able to come on yesterday and replace the appliance. He was very pleasant and took care of what was broken. I have used them a couple of times and will be calling them when need. I would recommend them to anyone that's interested. It does save a lot of money. I only had to pay for the service fee of $45.00.

I just want to tell you that I had a great experience signing up for Choice Warranty. I don't have a whole lot to say 'cause I just got this plan. I hadn't had to use it or anything yet. But from what I've read about in the reviews it seems like a pretty good warranty plan.

Hubbs heating and air was dispatched on my call and they were amazing. I was very pleased with CHOICE in picking this company. The guy was very thorough and I would recommend him and the company for any service needed.

This was my first time having to make a claim. Choice Home Warranty was quick and responsive. I had my ac fixed in less than 24 hrs from submitting my claim! The repairman was professional and explained everything to us. Definitely recommend.

The contract states that they cover hot water heaters. Ours was leaking and the technician determined it needed to be replaced. After waiting almost a week, they sent me an e-mail with the following: "Please refer to your terms and conditions section D number 6 “Excluded”; CHW is not responsible for main, holding or storage tanks." I had seen that but figured it was some other type of tank. If they had put in the contract that they don't cover the hot water heater tank, I probably would not have signed up! The only good news is that I only signed up for one year and did not go with the 5-year plan the salesperson kept pushing. What a bunch of low-lifes!

Initially, I was satisfied with the response time for my repair, however the repair was not done properly, I tried calling them right away, but neither the technician who was here or the person from company number, had the decency to call me back. Then I called you guys, but you allowed that company to set an appointment 2 DAYS LATER, rather than insisting they return quickly to do their job!! THAT IS NOT ACCEPTABLE!!! I received a recorded message from you to call them today, but I called 3 times and they STILL have not responded!! WHAT KIND OF SERVICE IS THIS???

Very seamless process end to end. First time utilizing Choice's help for my home. The scheduling was simple one-click. The technician arrived within 24 hours (I am sure I have had people show up after multiple days of waiting). The tech was very knowledgeable, explained the issue and resolved within an hour. All with no involvement from me. I would strongly recommend CHW to protect our assets. Manju.

Dishwasher broke and repair tech found that many parts needed to be replaced. Choice Home Warranty agreed to replace the appliance due to too many parts broken. We were given a small replacement value, submitted an appeal, and was then given a much higher offer (closer to market value). We are happy with the process and the outcome.

The customer service was very nice, and he explained the best price that would fit my needs, he made sure I understood everything right and offered me the best deals possible. Thanks for their kindness and the best plans available.

Choice Warranty updated my policy to show that my geothermal unit is covered.

Salesman Mitch caught me at the right time. He had the right approach & sales pitch. I had just retired & was worried about expenses for my home in the future. I just pray that if I need your insurance that I have no problems.

Great worker, easy to talk to and wanted to fix the problem. The problem wasn't fixed but feel confident that he will get it done. He explained the problem to me where I would understand what was going on.

DO NOT USE CHOICE HOME WARRANTY!!! They do not cover anything! My freezer went out and the technician lied and said it was a freon leak. I knew it wasn't because it's a subzero and very expensive. I asked for a 2nd opinion and they wanted me to use a technician from their provider list. I don't trust liars so I got my own. It was not a leak! I had my technician fix the problem for $335. I was asked to submit the invoice and sure enough Not covered. What a JOKE!!! Liars and they do not stand behind the service. NEVER USE THEM!!! Stephen

On time, even called to come early. Fast, friendly service. Could not repair garbage disposal so they replaced it. Had to order the part and come back out to install it. Very quick, clean job. Left no mess behind. Very satisfied.

The gentlemen with whom I spoke to was very thorough in explaining the whole warranty to me. He also sought out the best deal that would apply to me, since I am a "senior citizen". He assured me that I would be able to contact him at any time, if I needed any questions answered.

Technician was professional, thorough, made suggestions on how I can get the max out of my unit and did a wonderful job troubleshooting and fixing the problem. He was punctual, respectful and a very nice man. I would hire him again.

Our initial call was on Thursday morning for a bad GCFI outlet making a terrible clicking noise every 15 minutes. The original tech was scheduled for Friday 3-8pm. I called the tech at 7pm and he said he had problems with his vehicle and asked it was OK to come out the next morning approximately 8-9 am. He never showed. I then called Choice at 11am and spoke with a claims rep. She tried contacting the tech and was unable to and asked that I give her a couple hours to get back to me.

Our home had an toilet plumbing line leakage problem. Water was running out and was causing high water bill. I called "Choice Warranty" and they scheduled a Plumber within 1 hour. The plumber came right next day and worked so hard for few hours to get the job fixed. The Plumber was so well mannered, respectful and knows his work amazingly well. We are so glad with the service. Thank you Mr. Plumber and especially to Choice warranty.

The electrician came on time, was very helpful in answering my questions. Fixed the problem. He did a great job! Would recommend him for another job. He deserves five stars???? Thank you very much, Malka **. Teaneck New Jersey.

Nothing is covered & bad technician. For sure, I will not recommend or renew my Choice Home Warranty! Cheap but crap! And I will make sure that I post this on the web too. A class action is coming for sure!!! The day is coming... You can tell your top management that they need to be prepare!

Jordan ** of Method Plumbing INC, was amazing. He had a hard time with my drain, my pipes are very old. He had to leave for another appt, after spending a long time on the problem. He promised he would come back and stayed until the problem was resolved. He was very professional and friendly. I would recommend him highly.

I transferred from American Home Shield to Choice Warranty in February 2019. My furnace broke down the end of February and they said it was a pre-existing condition. I had to prove my furnace was working when I signed up. First I could have had AHS fix my furnace before I transferred over to them. Why would I wait 23 days without any heat when I could have had the other company fix my furnace. Also I just paid $530 for oil just the week before. When I asked the manager, "Would you pay $530 in oil for a broken furnace, also wouldn't you have the other company fix the furnace if it was broke."

1st Garage Door mechanic check for repair, but found that replacement was needed for Garage door opener as it was not functioning properly. I am very pleased at the service that was performed and happy with Choice Home Warranty as they were quick to respond and set up an app't. I called and immediately I had an appointment for the next day.

Multiple claims have all been denied and each was denied because of improper maintenance. Most outrageous was when a claim was denied on a hose that connected the cold water to the hot water system. How can a hose be maintained improperly? Choice Home Warranty has cheated customers in the past and I believe that they continue doing so. Beware of this company and do your research.

I had scheduled for AC Service repair on Saturday morning and the Choice representative confirmed 4-24 hrs turnaround time. I requested for urgent help as AC unit was not cooling as room temperature was in high 80s, because of Houston heat. To my dismay, the dispatch unit was completely poor as they didn't contact till Saturday evening and when I contacted them at around 4:40 pm, the dispatch person simply texted back that he can't take the call as he is with his children. I asked for help as it was an emergency and he simply responded that he can't help today as Choice Home Warranty company delayed things at their end to notify him.

Repairman was courteous, on time and addresses my problem. My dishwasher had a hose that was dry rotted and broken. He ordered another one. There is nothing else to say, I stated my problem and what the service man did. They will call me when part comes in to install it.

I purchased a policy from them, then went to use it a few weeks later. My dryer wasn't heating right and they said a service person would call within 24 hours. I use my dryer about every 3 weeks. Was told it wasn't covered as the last time I used the dryer was the 5th and the policy didn't start until the 16th, it was the 21st. They did not honor the policy, thus they broke the contract. They charged me $96.67 to cancel and it was the company that didn't honor the contract. How many people check their dryer every day to make sure it's heating and working properly? Would never recommend this company to anyone.

Very satisfied with service company professional. Arrived on-time and ordered part for washer and was able to open additional claim for oven, still waiting to hear back on that but should be covered as well. No scheduled time as of yet to return with needed parts. Thanks. J

What started as an A/C issue in October turned into a Heat Issue through January because of unreliable, unprofessional HVAC vendors. After 3 months of patience and understanding (and 3 different technicians not coming when they said they would or not communicating at all) my family was left to contact our own HVAC company when the weather dropped below freezing. Even though our unit runs constantly (which isn't cheap) our home only was getting up to 50-60 degrees. But, since there was nothing "broke" there was nothing to "fix" so I have been told by the highest manager at CHW (who will not give me his last name or email address) that there is nothing they can do to help.

I can't begin to tell you how impressed I was with the Service provided to me by Alex **. I was looking for new home warranty insurance and I was filling out info online for Choice Home Warranty. I received a call & it turned out to be the best call I could have answered. Alex was just so helpful and understanding in my situation. He was very informative and I couldn't be happier on the deal I was given. More so the peace of mind I now have that I'm completely covered for so much less than I paid elsewhere in the past.

We have called 3 times for the same issue with our washing machine. F-11 error code. 2 service men came out and the last one serviceman from Sears stated we should hear back from Choice as to what they will do about our washer but never heard back. We waited 4 weeks and decided to call in another service request in which we had to pay another trip charge which is totally unacceptable. After complaining we were offered a zero charge on any future service request because our complaint. So what if we do not have a future service request before our contract expires? This is crazy.

I thank you Choice Home Warranty for having such a good staff & products that is not that expensive to help us home owners. Please continue to help us with all of our home needs. I will also recommended your company to all people that I meet. Because if you have a home you are going to have breakdowns and if you do it have a way to fix them. It can make you depress. Thank you.

This was our FIRST CALL to service our refrigerator lower freezer area. The drainage area, clogs up, water freezes, then drains on the kitchen floor. Our tech, knew EXACTLY what needed to do, efficiently, quickly. He took off the freezer door, removed the drawers, got right to work. He is an asset to his company and they need to know that. RC Refrigeration LLC. Thank you. I highly recommend CHOICE HOME WARRANTY.

Twice I have called Choice Home Warranty about an appliance problem. The first time the technician they sent was unable to fix the problem I had with my ceiling fan and I was eventually told that the problem I had was not covered and I had to pay the 60 dollar fee and the problem was never fixed. I called them this past week about my dishwasher and the technician told me they may once again not covered. You should not advertise something when in reality it's not. I will certainly not be renewing when my contract is up.

Had to have 3 contractors and am not satisfied. Air Pro installed a Control Board and Dual fuel Thermostat. He charged me $150.00. I am not satisfied with new Thermostat. The third contractor adjusted the thermostat as much as possible. I just am not satisfied with the new Thermostat.

I know this is to rate Choice Warranty but I need to express my concerns with service company. The AC Company (Air Time) charged me $150.00 to program my new WIFI thermostat because it was not done completely by my husband BUT they only programmed the AC portion. Technician could not program the heat portion & he was getting frustrated. He had the manual instructions on his cell phone (we had thrown packaging away) but he didn't understand the WIFI system... He said he was old school & advises people not to get WIFI thermostats. I paid the entire $150 charge but I feel I should of only paid for half since they only did half the job. My husband fixed it within 5 minutes after they left. In the future I hope Choice Warranty uses Companies that who have technicians that are more advanced in today's technology.

I obtained Choice Home Warranty right after the purchase of my home in 2014. I believe I have used the warranty services a total of (4) times since then: microwave, disposal, furnace and air conditioner repairs. The contractors used by Choice in my area have been professional, TIMELY, courteous and experienced. All problems were easily repaired with a fast response time. The co-pay is also the most reasonable of any other home warranty companies that I perused prior to selecting Choice. I would (and already have) referred friends to them and I will continue to do so.

Choice was unable to find a tech in a reasonable time frame. They allowed us to find our own tech. We were under the impression they would reimburse, but found out later that it is only a fraction of the cost that they reimburse. This is in the fine print of the contract. Our error. Lesson learned. Next time will wait till they find a tech.

Tim ** was very helpful and explained everything in detail. I just had a horrible experience with another home warranty and I was very skeptic about another one. I liked the way he worked with me. I am very hard of hearing and he was very patient with me. I look forward to working with Choice.

You accepted my request for assistance for my furnace repair quickly. I was disappointed that you only covered about 30% of the bill. I had to contact a repair company due to the time of year and temperatures far below what we could live under.

Hot water hose attached to the water heater on top was leaking at its joint. Connection with wall pipe. Great technician, he knew exactly what to do. Quick, knowledgable and professional. I am a first time home buyer and I feel so confident and thankful for Choice.

While I have been very satisfied with the service I received throughout the year, I am very disappointed with your renewal process. My contract does not expire until mid-March 2019. However, I have been receiving emails and calls since November 2018. I understand marketing but when you get call after call, sometimes on the same day, it is frustrating. In addition, when I was going through the renewal process today (March 8th), the representative was pressuring me to sign up for a long-term commitment. I told him numerous times that I was not interested. When I finally told him I only wanted to renew for one year or I would go elsewhere, he basically hung up on me. In the end, you have a good product. Don't ruin it with cheap solicitation tactics.

HVAC Compressor Repair - Customer service was very pleasant and easy to place a claim. The service contractor they sent out this time seemed very knowledgable and professional. There was a little bit of a delay with Choice approving the repair - but that is just due to the procedures Choice has in place for repairs. However, once it was all approved - they came back out and completed the repair and the system is working perfectly!

We needed our drain in our upstairs tub in our new home snaked. The tech showed up on time, and was polite, professional and efficient. He also showed us how to remove the drain plug, which we couldn't remove - someone had overtightened in the past, now we can access on our own. He also took a few minutes to switch the hot/cold water lines to our washer, which were reversed.

Stopped up sewer - The tech did an AWESOME job!!! He was friendly and knew what he was doing. We are very happy. I will definitely tell lots of people!!! He was on time and fixed the problem fast. Thanks for all you do!!!

My 1st experience with Choice Home Warranty was Amazing. The response along with dispatching Alvarenga Services was fast, professional and courteous. My washer had to have replacement parts. My refrigerator had to be replaced. If I had any reservations about a home warranty plan they have been eliminated. I will surely extend my coverage for many years to come. Thanks from the bottom of my heart!!

TOILET leak - Fast and Efficient help. Service and Repair totaled $ 195.00 but was notified only $ 30.00 was authorized... A little confused about how it's prorated. Was told that I was responsible for $ 75.00 service fee and remaining would be covered. I took that as remaining amount covered at 100% not a prorated amount. Got a Confirmation email that I would receive a check for $ 30.00 within 30 days.

I registered the issue online one night and had an appointment set on my behalf the following morning. The contractor came to home diagnosed the problem, replaced the disposal with a new one and was gone in less than an hour. All I paid was my co-pay. Incredibly simple and efficient process all around. Thanks, Choice!

Today I received a phone call from CHW because of an email inquiry I submitted last night. I wanted to transfer coverage from a home that I sold in September 2018 to a new property and request a refund since I was not using the service from October 2018 until now. The customer service that I received today was horrible and completely unprofessional. The representatives spoke to me as if I were not a valued customer, my business was not wanted and they failed to even try to resolve one of my issues. I have had AHS on my rental property for the past 16 years and not once have I experienced the level of unprofessionalism that I received today. I was shocked and appalled. I honestly believe that customer service training is badly needed immediately. With all of the competition that Choice has, this type of behavior would persuade some consumers to switch companies. Thanks, Mr. **.

I previously thought about trying a home warranty, but never did thinking it would be very expensive and not cover very much. I was wrong, the cost is reasonable, the coverage is extensive, and the salesman was great. In all honesty, I haven't used the service yet, hopefully that will be great also.

I own three houses and have warranty on all of them, every time I have an issue the answer is: This item is not covered! The technician came in and he said the gas valve is not covered and he wants to charge me $600 to replace it but he recommended to replace the whole unit for $5,500. I called another tech and the switch was off. The guy charged me $75 for the visit and turned the switch off! UNBELIEVABLE!

Just bought into Choice Home Warranty so I don't have much to say about the actual service. I will say however the salesman who was I was on the phone with was completely rude. He seemingly got annoyed and pushy when I told him I wanted to see the coverage with a competitors side by side.

I have been shopping for a home warranty. Jerry ** was informative and helpful with options suited to a retired couple's budget and needs in an older home. He was clear about coverage and payment plans and did not mind repeating the information when needed.

I bought 3 years coverage the highest one they sell. But came to know only later even basic things are not covered. When I signed up I was told everything is covered. I was specifically told that AC/heating all are covered. The 2 claims I submitted were rejected saying it was not covered. It is when I tried to cancel the policy, I was told I will not be getting any money back because there is penalty for cancellation and there are some complex things they calculate, so I might end up paying them to cancel the policy. Wow wouldn't that be fun.

My wife and I are very please with our Choice Home Warranty. The customer service person, who scheduled this job was professional and made certain that the services were provided as soon as possible. The company, appliance appliance repair' technician gave us a call, right on schedule and is taking care of the problem. David **.

I have had Choice Warranty for 5 years and do not call them very often. Every time I do, it takes days for a technician to come out, and they usually misdiagnose the problem all in Choice Warranty's favor so they don't have to pay. I called for a plumber. I KNEW my main drain was clogged. Plumber came and said it was a septic issue. Called another plumber and it was indeed the main drain. I couldn't want for Choice to fix it as you need to be able to use a toilet in your house. Had an issue with my water heater, the tech popped the control panel, said the wires were burned and that I needed to replace the water heater. Choice denied my claim saying there was sediment build up and it is not covered. This water heater is about 13 years old, they don't consider normal wear and tear? I did appeal the decision and they sent me a $500 check to help with the replacement.

The technician from Omega Force was on time and presented himself professionally. He understood my problem with the oven temp and proceeded to check it out. Although it took a while because of the oven having to go through cycles in order to determine any fault, he was very efficient and friendly.

The service Technician was dispatched promptly and was courteous. Unfortunately, the garage door spring repair was not covered and I’m out $185. I have had other services and they were covered. So, I will keep the contract at this time.

HVAC went out and they are trying to say it was due to an "electrical" surge. Total BS. My husband has been an HVAC technician for 30 years and never had an electric surge happen that caused an HVAC to burn out. Many other reasons but not a surge. Now I have to get an attorney involved and file a BBB complaint because they want to find outrageous reasons to deny your claim. To boot, husband had knee replacement surgery so we have been home for weeks, no surge ever, no tripped breakers. They think they can just make up reasons to deny a claim.

The total experience has been fine so far... I am just a little concerned that when the technician was scheduled, I was notified after the window of arrival times had started. You need to give people a little better heads up so that we can be sure and be home during the window of arrival time. And the e-mail with the determination was not user friendly; you have to appeal the claim to accept it? Not the best worded e-mail.

We moved into our home 2 weeks ago and suddenly when we ran our dishwasher the rinse water backed up into our sink. Choice Home Warranty's technician found a blockage and opened the drainage line. He then addressed the microwave issues and was unable to cost effectively fix it. We were authorized to get a replacement At a prorated amount. We were very satisfied. The technician was friendly and knowledgeable. Time of day of the appointment could have been better but overall better than good experience.

Our garbage disposal stopped working so we contacted Choice Warranty. The response was immediate and within an hour or two, we received an email notifying us that an appointment had been scheduled. The technician followed up with a call and arrived the following day to perform the repair. The service we received from Choice Warranty and the technician was excellent. This is the second appliance we've used Choice to repair and both experiences were absolutely positive. Great customer service and prompt & effective responses.

I would like to Commend Anthony ** for his exceptional service while signing me up for Choice Home Warranty. He was so knowledgeable and helpful that I decided to sign up for 3 years thus saving me additional money and a lower service rate. I am a retired law enforcement professional and realize the importance of the type of coverage Choice Home Warranty offers. Anthony was able to answer every question I had and left me with peace of mind, which is a Godsend for me. When I couldn’t locate my wallet he was so patient. It had gotten stuck in the drawer I kept it in, lol, he humored me and put me at ease while I located my credit card. Excellent customer service unfortunately has been more difficult to come by now a days, Anthony has renewed my faith.

The servicemen arrived on time. The service repairmen were very professional and worked quickly to fix our garage door opener. We are very pleased with the service we received. We will definitely recommend Choice Home Warranty to our family and friends.

I had a stoppage in the master bathroom that it took 4 days to repair so it leaked and caused a HUGE water spot downstairs in my kitchen. Choice covered the stoppage, but not the damage it caused which is EXTREMELY frustrating because now I have to come out of my pocket to have it repaired. I appealed it, but that was useless.

This company is way better priced and affordable than any other company and offers way more coverage than most of the other companies and a lower deductible. I think I made the right decision. I would recommend going with them over any of the other companies for price and deductible. Thanks.

Pool pump - Service was scheduled immediately. Tech came out as scheduled and repaired pump right first time. Tech didn’t try to upsell or have to return to fix it. Very pleased with entire process. Never had any complaints about customer service or response.

Plumbing problem. Your automatic technician assignment and automatic scheduling is very inefficient and needs much improvement. There has been occasion before when it took days before I was able to get assignment and even further out for schedule. It is not timely at all.

Fraudsters. They literally don't cover anything even under their total plan. Everything that can go bad is excluded. I will recommend to buy some other home warranty besides Choice Home. They keep calling every day when the renewal time comes even after telling them to don't call me. And when you are renewed, they will give you hard time with claims and deny everything that you need. So stay away from this fraudulent company and go with a better brand even if you have to pay a premium for it.

While I signed up the contract with Choice sometime in January, they didn't tell me any of these catches but told me that all the appliances included in the package are covered with no tags attached. The sales rep didn't even talk about reviewing the terms and conditions before a formal sign up and now I hear that this or that is not covered per the fine prints in the contract terms which amounts to nothing but cheating on the customer and unfair business practices.

Garbage disposal repair - I had a very good experience and the service received was outstanding. The customer representative as well as the company providing the service were outstanding. The plumber making my repair was very professional, courteous, and thorough. Very pleased with Choice Warranty and the service they have provided.

Claim for problem with dishwasher - I called in a claim on Thursday and didn’t get an appt till Mon. Tech said it needed a pump. It was approved. Am now waiting for it. A week later I still don’t have it repaired. That is too long, you need to speed up the service.

Heating unit - I wound up canceling the tech that was coming but the customer service was great. They answered quickly and got me set up without any problems. I will be remembering my warranty every year. A + + + + +.

Dishwasher wouldn't turn on. Harrell Appliance did a great job. He was fast, on time and courteous. You need to hire more technicians like him!!! I give him 5 stars. He is my first decent experience with your company. I give your CHW only 2 stars.

Replace belt on washing machine - Serviceman came out day after calling it in. Did not leave a slip and now 11 days later I am still without washer. Unacceptable. Contract states item will be replaced if it cannot be repaired. I called in a few days ago and was told someone would get back to me after they spoke to service co.

I rec'd response very quickly after I submitted my claim. Abundant Air responded quickly and came to my house the next day. Travis was very professional and efficient. Discovered problem and put in claim. Choice responded fast and heater was repaired within the hour. I was very satisfied with the service.

I placed my order for the policy and everything was easy and informative. Then I got a call and I told the guy on the phone that I had a quote already and he said he could possibly make it less. I said ok and heard him out. I then asked what would change from the policy I already had and he said nothing would just be cheaper and he went through his pitch and everything and told me the cheaper price and asked what I thought. I said sounded good. He said they could take a credit or debit over the phone and I told him that I had already paid the first month's amount this morning. He responded with, "Well why didn't you say something," and then hung up. I think that was rude and unprofessional.

Electrician Chris. From Electric Company, serviced my two electrical outlets for ceiling fans and he was timely, accurate and professional. He performance was outstanding. I will recommend Choice Home Warranty exclusively to all my friends and relatives. Thanks, Choice Home Warranty. So glad I choice you.

I have not received the final service on my dishwasher... but it has been a smooth experience whereby... I didn't have to pull teeth to get service or response to my urgent request. I am happy to choose a good Home Warranty Service.

Frigidaire Stove went out. The cost to repair stove exceed the amount to fix the item. So Choice Home Warranty decided to replace the stove. Choice Home Warranty gave me the amount of money that it will cost Choice Home Warranty to purchase it. Policy state that they will repair or replace any item that is broke. Home owner still has to come out of pocket to replace item. It take thirty days before you can receive payment from Choice Home Warranty. So I'm out of stove for thirty days before I can purchase a stove. VERY DISSATISFIED CUSTOMER.

Toilet broken. Excellent service! Did not try to do as little as possible which was my expectation. Will use with other needs. Jimmy was friendly and competent. This was our first use of the policy and we were pleased with the results. Hope this continues in the future.

The technician arrived on time and changed the gas valve but refused to let me keep the one he took out indicating that he was required to take those back. He also refused to check the automatic cycle mechanism indicating that he did not recommend using that cycle as he felt that it would take longer to dry the clothes. He also had me pay him the deductible up front as he said it was company policy. He noted that the dryer exhaust was too long and the it should vent directly outside which would be impossible for us to do. He also indicated that the hose needed to be cleaned out at least once a year and that we would need to hire someone to do that. I am dissatisfied with the service mainly because he did not address the automatic cycle mechanism issue which was one of my stated concerns.

Water Heater - The tech came out on Saturday, but didn't have the part. Was supposed to come back on Tuesday, but they didn't schedule him to come back until tomorrow. So the work is not complete yet. I will rate again once the work is done.

Haven't had continuous heat in past few days. Technician (N.Z.) sorry don't remember his name, replaced thermostat and heat is working great. Technician was very professional and cleaned up area. Great choice for employee. Looking to get this coverage for my grandparents' house.

The only negative I have at this point as I just purchased yesterday is rep (Matt) a little pushy. I had no longer entered info for a quote when got call. Didn’t even have time to review options. Think he gave me a good deal though. Time will tell.

I am very satisfied with the response time Choice Home Warranty handled my claim. Submitting the claim was very easy and the repair person showed up as promised. I will definitely continue my service with CHW for years to come and recommend to friends and family. Thanks for the great customer service!