Choice Home Warranty Reviews

Despite them saying they cover "wear and tear", they refused to cover a broken garage door spring and a leaking faucet. So, I'm paying $400 a year for what? I'm a disabled vet and no longer capable of doing these kinds of repairs. They sent a "technician" who was insulting, unprepared, and only took a photo, then left, after taking the $45 dollar co=pay check. Choice Home Warranty then called to tell us they would not cover these wear and tear items. I asked the technician to tear up the check, and he laughed and said he'd cashed it. -He hadn't. So, I put a stop payment on the check which still cost $21. I have cancelled the policy and will do what I should have been doing: Establish an account strictly for home repairs. -Thus far, I have paid over $600 for them to replace a dimmer switch and a wax toilet seal. That is a bad return on the investment. Avoid these cheating liars.

I have had 2 terrible experiences with Choice Warranty in 2019. I waited an entire week in the summer heat to have somebody come look at my AC unit that wasn’t working and say that it needed a new mother board and that he needed to get clearance from Choice. ANOTHER week went by and he never turned in his paperwork so I called Choice and asked for them to send a new technician out to my house. Then the new guy comes out and barely looks at it before saying that it’s “due to a pest problem” which I knew was bull crap because he had no evidence to support that claim, he had barely looked around.

Inquired info on home warranty plan. Immediately received a call from representative. He fully explained the covered plan, monthly payment and service plan. Also explained the waiting time. Before plan would be in effect. Very courteous and willing to answer any concerns I had regarding plan coverage.

So far so good. Was easy and painless to join. Was not pressured when I signed up for my online Quote; unlike American Home Shield. I would like to see you cover water softeners. I hope the same care and ease will be there when and if I need to use my warranty. Not casting doubt but warranty companies can be a bit funny when it comes time to cover you.

The toilet tank was leaking. I entered the request on the Choice website and a service call was arranged for the next day. The service person showed up in the time frame arranged and the leak was repaired in a half hour.

The service I received for my garage door issue was resolved in a very short amount of time and to my full satisfaction. The service representative was very courteous and professional. Choice Home Warranty is a great customer friendly company and prices are very reasonable. Thank you CHW!

Sales person was good. A little pushy. I told him multiple times I only wanted the one year plan. He finally gave up and let me have it. Lucky for him. I was ready to hang up. Look forward to hopefully good service for the next year.

Overall very bad customer service and poor communication. We submitted a claim for our dishwasher shortly after moving into our new home. They insisted that I send them the entire home inspection report in order to prove the dishwasher worked when we moved in. We had someone out to look at it in a week. They ordered a new control panel that had to ship from California so that took another week. They put that in and said they got a bad control panel, so another week to get a new one. They put in another control panel that didn’t work so they had to order a water valve. All of their attempts to fix the dishwasher did not work and the repairman suggested a new dishwasher. Choice decided to have another repairman come look and he could not fix it and also recommended replacement. They finally agree and we are so excited to have a working dishwasher after two months without one

I purchased a home about 4 months ago. The home came with the balance of a prepaid 5 year contract (about 2 years remaining). On 9/15 we noticed the house was warm and after I double checked the temp I confirmed the home was 82 inside. So the home was clearly not cooling correctly. I placed a call to my home warranty company to open a claim. The claim was opened quickly and I got a confirmation of a person coming out Wednesday 9/18 after 3pm. So we were ready for a few warm days. On Monday 9/16 we got a call that our window had moved to 9/17 8am. We were happy because we assumed the AC would be fixed quickly.

I would not recommend this company ever. On the surface level, salespeople will try to get you to sign up for services- once your service date is effective and you start calling- they will tell you nothing is covered. For example, my a/c evaporator coil broke down- customer service told me it was not covered... One recommendation would be salespeople must go over what is not covered before having someone to sign up for this types of services. They should stay away from short term gain by pocketing some money and in long term getting bad reviews. I am not sure how these fortune 500 companies rating work- this company is a joke!

On Thursday 9/5/19 our A/C stopped working. I filed a claim with Choice that evening. I was advised a tech would come out on Monday, 9/9/19 but since we were experiencing record heat I called the tech and he came Friday morning. The tech discovered a bad capacitor and received approval to replace it. After replacing the capacitor the tech discovered failed compressor valves as the unit was pulling locked rotor amps. The tech advised Choice of the failure and provided the year, make, model, tonnage and refrigerant of the entire condensing unit and the compressor. The only information I could get from Choice over the entire weekend was the request was being reviewed. On Monday, 9/9/19 we were told the tech needed to provide a picture of the manufacturers label on the compressor. The tech came out and did so Monday morning.

Your customer service was great. He looked for best deal for me as a veteran. Wasn’t pushy which I really appreciate. In fact I decided to take a 5 yr warranty since I this is a house I have no experience with an am unsure of the ac and hot water heaters.

I've had a number of home warranties and this is by far the poorest. They hide behind obscure combinations of exclusions and unintuitive interpretations of the contract to keep you from using their service for just about anything. The appeal process is a farce. Not only is the contract a waste of money, but you won't find out you have no real coverage until it's too late. Stay away!

Since I’ve sign up yesterday. I’ve been getting nothing but spam phone calls of the company trying to sell me different products such as home alarm at least 4 times already. Makes me second guessing about my decision. Also, I still haven’t received any info about my account for this property **. Would appreciate if I receive the contract and changes I had made.

Choice Home Warranty is a very bad company. No customer services they always want to do only small fixes and for anything big they will blame you for services and maintenance and deny the coverage. There is always a fine line on systems maintenance. They also give you a false timeline without consulting with actual repair company.

Just wanted to provide an update. Today I received the $100 check from choice home warranty. I have updated my review from 1 to 3 stars. The reason because the issue was resolved, but due to the time elapsed and the resolution did not become a priority until my review was posted. In the future to garner more favorable customer reviews I suggest to be more proactive in engaging and working with the customer before it reaches this type of escalation.

Kelly was very helpful and worked with me to get the right plan for my house. The information that she gave to me made me feel that the right choice was made and that my house and the items inside that were covered would be taken care of.

I called Choice Warranty and filed a claim this morning around 9:30 am. Around 9:45 I received a call that technician would be here between 11 am and 3 pm. The technician called around 10, said he was in the area and could be here in 5 minutes. He promptly repaired the A/C. With temperatures in lower Alabama reaching 95+, Kudos to Choice Home Warranty and Air Right LLC for the prompt service.

Terrible experience. Claim not serviced for self fabricated reasons. Lies about technicians' written reports. Going through NJ Attorney General's office where CHW already has about 950+ complaints besides me. Is CHW running a scam? May have to take further legal action.

My water heater, which I am covered for, went out Friday. After several hours or arguing, and countless employees being rude and hanging up on me, they finally scheduled a tech to come out... FOR TUESDAY!!!! They think it's acceptable to be without hot water for 5 days. This is all after the fact that they denied claim out of the gate. Then took two days to assign a manager to claim to review. I'm an idiot and prepaid with CHW for the next 4 years so I'm screwed, so anyone out there considering, PLEASE STAY AWAY. I've never been more frustrated with a company like I am with them. Ridiculous. I ended up paying out of pocket over the weekend myself by the way so no insurance coverage.

When I reported about the disfunction of two bathroom toilets flushing, CHW responded quickly and courteously. And a plumber came to fix them within 48 hours. I was quite pleased with your service. I am so appreciative for your speedy work.

Dryer Squeaks. Very prompt service. Very knowledgeable repair person. Very happy with service so far. Repair person will return in only a few days with necessary parts. Replaced all parts so that I could use the dryer over the weekend if necessary. Will return on Monday with new motor.

It sure was Hot in Texas 94 on the inside of the house.. Called C.H.W. & they sent True Temp out & they got on fixing the A/C. Now chilling in Texas. No Better way to go. Very happy with getting a/c fixed so fast.

Choice Home Warranty denied a claim to fix my HVAC unit on the grounds that the unit which was less than 2 years old wasn’t old enough to blow the compressor. I tried several times to appeal but with each call comes a different reason for the denial. I followed their claim filing process and for a whole week, they claimed they couldn’t find a technician to come to my house and look at the unit. They suggested I find my own tech and then let the tech call for a preapproval after diagnosing the problem, which is what I did only for them to tell the tech that an HVAC unit this new couldn’t break down. Save yourself the stress. Don’t waste your money. They will make up reasons to deny any claim you file any day.

I have YET to have anything fixed by Choice warranty as there’s ALWAYS A REASON WHY they’re unable to do so. They will blame the customer for maintenance etc. ANY AND EVERY excuse to not spend any money. I’ve had three claims and I’m just blowing money on the company’s to come out. I paid for my warranty for an entire year and since they’ve been horrible, when I asked to cancel they said I couldn’t get any of my money back. So I got TOTALLY screwed. It’s sorta like they’re saying “You’ve paid us so to hell with helping you”.

Haven't had to use the coverage yet. Was glad that they have a VA discount which I'm happy for. Now in the future I won't have to worry about the cost for any large repairs. Now I will be covered for the next three and a half years...

Your agent was quite the salesman. Had all the answers. He did however, tell us that as Senior Citizens our Service Call fee would be reduced to $65. When the contract came thru by email it showed $75. I called and talked to a different person who said he would correct it and send us another copy showing the corrected amount. I have yet to receive that after several hours when he told me he was sending right then. Still wanting that information for my records.

Shortly after deciding to go with a different home warranty Choice Home Warranty continue to call me every month or two months giving me whatever sales pitch they had at the time. My home warranty just ended two weeks ago and sure enough Choice Home Warranty called me today offering me 15% off of the yearly premium. After getting details for service fee and answering any other questions that I had which I don’t think they were prepared that I had questions, the sales rep hung up on me when I told him I wanted to discuss it with my husband. This is now the third time that a sales rep from Choice Home Warranty has hung up on me.

I was requesting coverage information from your site when my phone rang and it was your sales dept. I was not able to get a word in at all and was hung up on when I refused to give my address. I received a call the next day and the gentleman I spoke with gave me several discounts for signing as well as apologized for the rude salesman. All in all, my experience was very good outside of the initial contact.

I got their home warranty and while selling they sugarcoated everything. When I called them for a claim the technician sent in the report in front of me that they need to replace the washing machine. They declined my claim stating the washing machine was abused and misused. They always decline the claim and come up with some excuses.

Water leak claim denied, due to an arbitrary observation/decision by the technician who was sent out. The claim mgr, was totally unsympathetic to my situation, only to tell me to get a second opinion, which I couldn't do, since after doing without running water for 8 days had to pay for the repairs out of pocket. If I have to pay for reps this way -- why do I need a home warranty company?? You don't need to nitpick every claim and look for a reason to deny it. I will not recommend Choice to anybody any more, period!! Furthermore, I will do some serious consideration when it comes time to renew my policy with you guys. I give you guys a failing grade... that's an 'F'!!! Now to be fair, the last two claims ** & ** were handled with favorable results.

My mistake in realizing that my a/c is covered under the package we pay for AFTER calling a company out ourselves. So paid the diagnostics to them holding off on $800 repair or $10k new unit and then set up a claim ONLINE with CHW later that day. I was nervous because of timing and that it was all email communication. A couple hours later, got an email and automated phone call saying a company was coming out in 40 mins. The issue was fixed for LESS than what we paid for the call out from the A/C company!

I called on Tuesday and had an appointment for Friday. I called the company on Wednesday and found out they were on their way. Calendars conflicted so set it up for Thursday. I was told the Friday appointment I was given was wrong and they weren't going to be available that day.

Updated on 10/14/2019: Your policy was very clear, however, the service was not! As it was never provided. I had to call several times and each time you failed to have service provided but you had no problem taking my monthly payment on the the 3rd of each month since 2015. You would think after not having called for any service until April 2019 I wouldn't have had any problems at all. Check your log! Most companies have one! That's how businesses are run! I have dates and times written down when technicians didn't show up or would call with an excuse for not showing up just in case you don't. Now your response is an attempt to make me the cause (re policy) for your company's negligence and horrible business values in taking money from people but not providing a service! How dare you??

I was online researching CHW inputting my info for a quote when Francis called (your rep) & I just feel as tho I was coerced until I gave in and purchased without finishing my research, something I normally do not do. And now after filing a claim (# listed above) only to be informed the problem is excluded. At this point I see this as being extremely incomprehensive contract. If Francis would not have interrupted my research (which I think was the strategy) I probably would have finished reading & not purchased the program.

A month ago I had to cancel my contract due to financial difficulties. Choice was kind enough to give me 2 extra months for free. My central air quit working this past weekend. I called Choice and they are contacting a technician. Plan to renew my contract when financially able.

It was very easy to file online and I had a quick response by phone and email. Choice arranged for a technician to come out the next day. The technician was on time and came out quickly. He was very professional and repaired the A/C quickly.

I had a sewer back up in my plumbing. I called Choice to get a plumber. They called me back and said they could not find one and that I could find one myself. When I called, nobody would take the home warranty. I believe that it is a scam that they cannot find people for you and therefore you have to find them yourself and the plumber has the responsibility of communicating with Home Warranty to get it covered, and none of them wanted to do it. I later called and asked for referrals for plumbers electricians etc. They gave me many referrals but I called each one, none of them are except a home warranty or were even in business. Some names they gave me were even 400 Miles away. I do not believe they have the professionals but they say they do.

Mike came out and was in and out in no time. Found the problem, grab tools and got too work. They left my home as clean as it was when they started like no one had been there. Thank you for your professional work. As a past contractor I know about going the extra step to finish a job rather than just enough to get by.

Very Fast.. Dependable Service.. Called in my washer problem in the afternoon, had appointment scheduled that same afternoon. John's Appliance Service was here early the next morning. Repairs done very quickly & efficiently. Would recommend service to all my Friends & Family.

Judy was very helpful. She talked about the year, plus one month. Also the three (3) year and five (5) year plans. Judy was very intelligent about her products. You could tell that she enjoys her job. My goal was to feel good about any problems that would arise about my home.

My 83 yr old mother filed a claim on July 23, 2019. They did everything, that they could to avoid fulfilling the claim. Save your money and RUN FAR AWAY from this company. Mom was without AC (Heat index was 108), Stove, Washer, Dryer for 1 month trying to get this company to Fulfill a claim. She made many phone calls to the “So called” claims manager that took all day and many days to contact. They’ve sent a Tech whom they claimed did not file his diagnostic report on time. So, they claimed due to the tech’s negligence it's company policy to send a different tech.

I purchased a home last December and the owner threw in a Choice 1 year home warranty, one of my air conditioners went out 2 months ago, they sent out a technician, approved his diagnoses and was supposed to repair it, he never showed back up. They sent out another technician, who sent in a diagnoses, they instead of approving it began trying to negotiate a settlement with me, THE HOME OWNER RATHER THAN THEIR CONTRACTOR. They last week sent out another technician who sent in a diagnoses, I heard nothing for a week then called the contractor, they advised me they no longer work for choice, IT'S 97 DEGREES OUTSIDE AND MY AC IS OUT, so 2 months, 3 contractors and now they say they will be sending another technician some time in the next 72 hours, IT'S 97 DEGREES, this is the most dishonest unethical group of con artists I have ever dealt with.

Garbage disposal. I am very please with the service rendered. It was very fast, very professional, from the phone call to the actual problem resolution was very outstanding. Thank you Choice Home Warranty. I will continue my support and I will recommend to my friends and relatives. Thank you again.

Buyer beware. I had a slow drain issue. Called CHW. They said they would send someone out. It was going to be 3 days. Time of appointment, the plumber canceled the call. When I asked why, they wouldn't deal with Choice Home Warranty. Called around, nobody wanted to deal with them. They said I could call my own and they would reimburse me. The plumber said there was grease in the line and would have to replace some line. We've lived in our house a little over a year. We don't put things down the sink. Including grease. CHW said they wouldn't cover this. People wouldn't call back after leaving messages 3 and 4 times. The work needed to be done. I had to remove drywall to get to the drain line in my basement ceiling. I knew they wouldn't cover that but it had to be done.

The water heater stopped heating. The technician was prompt, courteous, and went an extra mile!!! He had to remove the folding door of my laundry room and move out the heavy washing machine in order to get to the water heater. He was pleasant to have in my home! He’s a smart young man.

I had a persistent puddle at the bottom of my dishwasher. I do not need to use the dishwasher every day, so after a week of nonuse, the dishwasher would have stagnant water smell. The technician saw what was wrong and was able to fixed the problem. The smell is gone, and I am happy!

I talked to Isaac ** and He was very professional and knowledgeable. He explained to me step by step the procedure to get me to change my Home Warranty Plan from American Home Shield after being with them 16-1/2 years.

Rachel was extremely helpful explaining the service and said they used certified people on the calls and response time 2-4 hours -- not 24 hours. Also, she explained Choice does not charge multiple fees for same type of service - or related to the service - for 90 days. AHS had multiple fees for a hot water heater, hence shopped here and surprisingly a good price.

Everything went great from Choice rep. to the tech. Everything went great till I had to put in forty words. I guess I can tell you it's hot in Saint George Ut so I am glad the air conditioning works now.

I am always speaking to my friends and family about how important it is to have a home warranty, specifically a Choice Home Warranty. My air conditioner, clothes dryer, and toilets have all been repaired using my Home Warranty - saving me $1000's of out-of-pocket cost. I truly appreciate the quick response that I receive from the customer service representatives and the contractors that work with Choice. Being a homeowner is a hard task and having Choice Home Warranty has given me a foundation to ensure my house is a home for a long time. Thank you all and I refer Choice to everyone.

I bought appliance warranty through this company and it was a HUGE Mistake on my part. My microwave had issues with the one of its parts and it was creaking some small sparks. I explained my situation to them. They arranged a technician to come and look at it for which I had to pay $65. The technician said the same thing and said Microwave needs to be replaced. But the company came back to me and said it is not covered. They said it was ARCING and was excluded from coverage.

You gave up finding a vendor to fix my HVAC after only a few hours. Advised me to find my own vendor and have them call for authorization. If you don't have vendors in the HVAC field, why be a warranty company. Was considering renewing, but that's on hold to see how this turns out. Still don't have HVAC fixed.

Mikey SpinDry serviced me. Mike is efficient and extremely knowledgeable. He is fantastic and I would recommend him to anyone!! As a realtor, I have already recommended Mike. He came the same day I called and since I spoke to him earlier in the day and described the problem, he was fully prepared to fix my problem with my washing machine.

On 4th July, 2019, I was contacted by a marketer from Choice Home Warranty (CHW) to purchase their warranty service. Seeing important appliances covered, I purchased a year service with policy number **. We have a very well-maintained A/C unit at our home working perfectly for 26 years without any breakdown. On August 20th, suddenly, this unit refused to switch on. We filed a claim with CHW the same day. Next week, CHW fixed an appointment for TLJD Mechanical LLC to visit our house to fix the A/C with the expectation that we will pay a service fee of $65. TLJD is a dubious A/C technician in Baton Rouge. They do not have any star rating.

Tried to cancel my service. Got redirect 10 times or more to the resolution department. No one nor return my call back number. Poor customer service. Like a refund of my 40.00. He didn't properly give me the details of my warranty nor did he explain about my second refrigerator and I would have to pay an extra 85.00 for a different sevice like electrical and refrigeration.

The agent who handled my enrollment on the phone was a bit deceptive. Price quoted not the same as the price charged. Told me the service call fee is $85, but I have seen it listed as $60. He failed to tell me that there could be a 30 day waiting period. The promo email I received said one month free. I didn’t get that either. The only positive so far was the lady I was able to speak to on the phone after being disconnected twice and placed on hold for 25 minutes.

The Associate called me before I even got done filling out the web page for a quote. I admit I was a little skeptical at first because of the quick response without request, but it worked out that I got a home warranty for a great price and hope it is as good as they told me. I have not received the particulars by mail just by email so far. I did call back with a question to make sure I could reach them and talk to the same person again and I did making me more comfortable with the purchase. I know I have seen the advertising for them before and I am counting on a good relationship for the future. Time will tell for sure. Thank you for the coverage you offered and the great price for the next few years and the low service call fee you gave us. I am looking forward to our future.

I tried to use my warranty on 2 different occasions. The first time was for a refrigerator not cooling properly. The technician came to my home on 2-3 times and was not able to find any issue despite the fact that things in the refrigerator were freezing and the temperature would fluctuate 10 degrees. My most recent experience was this weekend. My air conditioner stopped working. I called on a Friday evening at 4:45 pm. I received an email later that evening stating that I would have an 11-3 appointment on the next day. I also received an automated phone call on the morning of the appointment stating the same time frame. Later that same morning I received a text from the contracted service provider stating that they would be to my home from 3:00-8:00 pm.

Awesome customer service, Troy was a delight to work with on this policy purchase. I hope that everyone is as nice as Troy and this will be a great relationship! The value is much better than other companies I inquired with.

I have had a good experience so far as they responded with claim number and tracking info very quickly. I am still in early stages of the whole process. It has been so easy to do all this online. I would definitely recommend this to my friends.

Great customer service, was happy with all the service I received. I was able to sleep in my home last night. It was so hot in the house, the ac was not cooling. I submitted the claim online and within 24 hours I was up and running again. Thank you again!

I received great customer service and Wayne provided the best deal and package for me. He acknowledged that I am a military veteran and used that information to my benefit. He didn’t force or pushed me to get something that I couldn’t handle.

Don’t ever buy this warranty’s. They're gonna rip you off. Poor customer service. It’s not true that if Technician can’t fix the problem they will replace it. That’s not true so don’t be fooled by the advertisements. I found a better company that serve me well and good care of me no call and no email after my problem occurred. Sorry so disappointing. Cust service is sucks.

Dryer was making a noise. Repairman tried repairing and mentioned that either the drum was warped or the cabinet may be twisted. Noises returned and repairman file his report and mentioned this would be a GE problem. First claim and already nothing is covered under their contract. Only contact is thru email no direct contact from Choice.

Your company lies to the consumer. You never honor your claims and if you do pay on a claim it is way below replacement value. Review my last claim and contact my so called case manager. Very unprofessional and downright lies. I know you won't post my comment. Just like I will not renew my warranty contract with you.

SAN ANTONIO PLUMBING technician Rodrogies came to our home and looked at the problems. Then asked us to pay $ 45.00 deductible first and then send false estimate to Choice Home Warranty which CHW declined to pay. And then he left without doing any work for the leak. Called his manager JOSEPH at San Antonio Plumbing to discuss the payment issue and refusal to fix the leaks by the Technician. After taking Credit Card payment for $ 45.00 technician walked out and immediately left. We need refund of our $ 45.00 deductible paid to him.

My current Service One policy is expiring and I wanted to see if I could use Choice in Omaha. Frank was so helpful in answering my questions and telling me my options. It was a great experience. Kudos to Frank.

For any claim they find a way to decline you and not cover. Stay away from this company. They are Unprofessional. Claim handler, customer service, all. They are just trying to get you to none cover for item. They charge you more than what they are supposed to be without acknowledging, bad Bad business!!!! I did for my mistake when I start a business with this guys!!! Please You do not!!!! Do not trust. Stay away this company. They are rip off.

I had got experience, but I was told $450 and now I see my email saying $480. I don’t know what happened. I would like a call back to me to explain why I was charged $30 more than I was quoted over the phone. Thank You.

We contacted you guys at 5 in the morning. Our a.c. quit working and within an hr we had a response and a time for the repairman would be at our house. The a.c. company Island Air did a great job and replaced some parts and we were very pleased with everyone's quick answers and fix. We appreciate all the professional and quick response fixing our a.c. We would and have recommended your service. Sincerely the **.

I really liked how I searched online, got a quote and promptly a friendly HUMAN called me and did the business part and was very helpful and did not try to oversell anything. Shared company name with a friend who just bought a house.

I couldn't be happier with my decision to go with Choice Home Warranty. Neil ** delivered on everything he said he would. After years of an unhappy relationship with American Home Shield, I have finally found a warranty company that offers a lot and delivers excellent friendly service. I would recommend this company without hesitation. You can reach Neil directly at **. You will be glad you did!

OVER TWO MONTHS TO FIX REFRIGERATOR, could have been 1 week if Authorization Dept. didn't get 2nd opinion to save on parts and experiment at our inconvenience. First tech said replace 2 parts, 2nd tech replaced 1 and didn't work, had to order 2nd part anyway. TWO MONTHS WITH INOPERABLE REF. THREE MONTHS NOW ON REPAIR OF MICROWAVE and counting, still no concrete update. Same response each time, technician will contact us shortly. Never did. I asked today for procedures to file complaint for arbitration, same response, "technician will contact us shortly. VERY AGGRAVATING. This warranty is worst than Best Buy's. Really.

Great experience. Mello showed patience, answered all questions. Explained all the details and went extra step to search more options. Recommend for friends and he helped them as well. Strongly recommend for others. Its value for the money and customer service.

Working with Phil ** was a pleasure. He easily explained the choices and within minutes I was signed up for this insurance. Hopefully, I won’t have to use it, but at the same time, it’s good to know that I will be covered.

Fridge is not cooling. Order has been picked up promptly. Got a next day service. Technician called before arrival. Arrived on time, and fix the fridge. Communication very well. We are happy with the service got this time. Good.

STAY AWAY - They sent out a technician to fix the AC, the technician said that they won't fix it and that company policy is to claim the problem is from rust and corrosion so they won't pay the claim. That was all recorded picture and sound in my home since we have cameras everywhere. Sure enough Choice Home came back saying the problem is from rust and corrosion while I have the technician on record saying the opposite. This company is a scam and has a systematic way of denying claims like that - STAY AWAY.

Asked the phone customer service when applying for the coverage specifically about refrigerator ice maker and water dispenser, if they are covered. He said "YES" which, after review of the contract, is quite clear that they are not. In my experience, that would be called misrepresentation of the product. Suggest additional product knowledge training for your telephone sales desk associates.

When I call whoever I talk to is very helpful and curious. I never had any bad experience with the representative and when I have to wait until a company call me, you guys keep working until you find me a repair company, if you can you get in touch with me as soon as you can and inform me so and if I could find one myself quicker, otherwise I get a respot before the 24 hours. I am very happy with Choice Home Warranty and I would highly recommend them to everyone.

I would not use this company again if it was free. 3 properties paid in full for 3 years, 9 claims denied, including 2 no show contractors that still managed to get paid, no air conditioning for 8 Texas July days, finally replaced the whole system. Denied a washer claim because “we will replace the timer, but not the knob...” wtf? They are the same part!? I replaced the washer... dryer out in a rental? Sorry that was normal wear and tear lol, dishwasher not draining, "Sorry you need a plumber, but I will cash your check". If it didn’t cost me so much $$$ and worry, I would be laughing. Peace.

They are all talk and no service. The salespeople are real good at their job and sell a complete load of lies. Plus they left out that if you cancel they’ll charge you for all the claims they paid out. They so cleverly hide that at the end of your policy. It’s a complete waste of time and money. One claim I was without an oven for an entire month while they took their time processing the diagnosis from the service guy. Then that happened again but this time I was without heat for a month in the dead of winter. Complete incompetence in all departments. Don’t do get this service from them!

I had a repairman at my house the following day. Outstanding response time. The operator was attentive, professional and friendly. The repair company was on time. Was scheduled for early that day. I am glad I have Choice warranty. The repairman did an excellent job and did not waste any time.

I submitted a claim online to get my oven repaired. The process was quick and easy. Within minutes, an appointment was scheduled to have a technician come out to troubleshoot the issue. Hopefully, the appointment goes as well as the claim processing has been so far!

Your Sales person was very good and polite. He explained the program coverages very well. He gave a discount which was appreciated. I of course purchased the total plan. The only complaint was the "PLUS SELLING" trying to get me to go for a five year plan which I explained I was not interested and wanted on the annual. He then asked me to hold on....which I did. He returned with a 3 year offer. I hung up in the middle of the conversation. He called back and sold me the annual plan.

Application and info easy to understand and priced fairly. Just wish that finding out cost and effective date were told before payment was required. The service fee seems fair. I’ve never had a home warranty policy before but was informed by a friend.

My AC went out. I called Choice and they scheduled someone within minutes and the gentleman was at my house a couple hours later. This is how home warranties should operate. I’ve been with other companies that didn’t live up to their name. I’m so glad I went with this company.

Choice Home Warranty is the worst company I have deal with in this space. I regret leaving American Home Shield who I had used before. AHS price went up $500 so I moved to Choice. Only to find that when I went to make a claim on three different issues none of them were covered. They have a lot of fine print which you will learn if you make a claim. I will be going back to American Home Shield. STAY AWAY FROM THESE PEOPLE. THEY ARE THE WORST!

Spent a great deal of time doing research on different home warranty programs. Choice Home Warranty seems to have it all covered (except yard sprinklers). Signed up to give some peace of mind... With all of the unknowns, it is great to have a policy that protect one from uncertainty.

I called because my central a.c. unit stopped working. The call center told how my policy works and I filed a claim. It was explained that if the repairs were covered by the policy they would be paid by the policy. If replacement of the system is the best option how payment would be made and my choice of service providers.

Called Choice Home Warranty because my dryer would shut the power off every time you start the dryer. After speaking with an agent and then the young man from All Star Appliances. I was very confident that the problem would be fix. And thanks to All Star Appliances they are able to fix my problem.

Reported my claim to CHA on Tuesday morning, received a call from the contractor Tuesday evening and scheduled an appointment for 9:00 am Wednesday morning. The contractor arrived Wednesday morning on time and found the problem and repaired my air conditioning system. Great job!

I was shown the best care and help since I returned from my time in the army. I am disable veteran from the Vietnam war. The agent was very helpful and shown me the care I have not received till the phone call with him, the conversation was fun and enjoyable. Thank You!

Lisa was very courteous and listened to what I wanted and my situation and helped as much as possible. Thank you Lisa it was a pleasure speaking with you and yes I would recommend Choice to another company and definitely recommend that they speak directly to Lisa.

Choice if their choice They will take your money and you get EXCUSES. They will not pay. I had a water to Burst. The service tech told Choice this. Choice called me and said it was a leak; How can a Leak flood 3 rooms in 18 mintues? This is just BULL. Don't waste your money.

This plan gets out of paying by red tape and ridiculous protocols. First problem is that they are so cheap that reputable home improvement companies won't work for them due to difficulty getting paid for the services they cover. I was told that waiting 7 days for a technician to unclog my septic tank line with sewage filling my bathroom 7 days was ok with them?? After much complaining they agreed to pay $35.00 out of $460. They farm out the people that answer the phones so if Frederico tells you one thing and 2 minutes later you call back, "Sorry he's not here." Reimbursement policy is unbearable and impossible to achieve. I am done with this company. Better Business Bureau is next on my list. THE WORST company. Don't do it! You get what you pay for.

I want to cancel this contract. I was told someone would call me back.... never did. Not good customer service... Sent 3 emails and no response. Not much else to discuss. I'm not certain what exactly I am suppose to say her... I don't have 40 words that are relevant to this issue.

I purchased a home warranty and my AC stopped cooling. In a nutshell, Choice Home Warranty doesn't cover any type of evaporator coil leak even though it is one of the most common causes of HVAC malfunction. I have a home warranty thru another company on another rental that cost a little more, but it also covers the more likely causes of HVAC system failure. They told me to read the fine print and that I had 30 days to cancel if I didn't agree with their scam. Please do your research as all home warranty companies are not the same.

I paid around $655 for the warranty and this is the first time I called them out for them reseal the toilet since it's leaking. They had Chi Tex Plumbing Company call me for appointment from 8:00-12:00. I waited for 4 hours at home and kept calling the plumbing company to check status. Francis called 6 hours later to let me know he's coming. Still he wasn't able to fix it but made me pay for service fee. I called an agent at CHW to explain to them that the toilet needs to replaced with a flange and the agent/operator assured me that my warranty is covered for labor and parts. Therefore, I paid for service fee so that the plumbing company could put in an order. However, Choice Home Warranty denied the authorization after I was told that I'm covered for the flange. Not only they scammed and made me pay for more, they didn't fix the toilet and lied to me about it. I won't ever choose them again or recommend this company to anyone.

I had to call because my air conditioner stopped working. I was told a repair tech would contact me within four days. I was fine with that because it was a holiday weekend. But to my surprise, I was contacted by the technician the following day stating that he could come out on that day. He arrived on time and had my air up and running within two hours. NOW THAT WHAT I CALL SERVICE! I live in Florida and hurricane Dorian was knocking at the door. To live in Florida without Air is a very bad thing for any length of time. I will be recommending Choice Home Warranty to friends and family for sure!

Your representative's description of what I am hearing was outstanding. I would suggest this coverage for everyone. I think it’s a Best and I’m saying much better than other companies that I have invested. Orange and the best value for the money.

Garage door not working, put order in on line, was sent to repair company. Joey garage door repair. They came, took care of problem with no hassle. All did a good job. Would recommend Choice Warranty to my family and friends.

Dryer door would not close and dryer would not operate. A piece of the closing bracket in the machine was missing and fell into the dryer. Was concerned that the part might not be covered as they say the door isn’t covered, but the missing part that closes the door is in the machine not the door. Without it, the dryer would not work.

Choice Home Warranty took my issues seriously, found capable service, and had my dishwasher up and running in no time! I recommend Choice Home Warranty to everyone with appliances. Appliances are very expensive and it’s good to know Choice Home Warranty is on my side when something goes wrong.

Choice Home Warranty is a scam. They will not repair anything. They have deny every claim you put and you will lose $60.00 copay every time you place a claim. This company is fraud. They take your money and do nothing.

While it was a bit difficult to find where to file a claim, they got back to me quickly to acknowledge my claim. We will see about the rest of their service...how soon they get a tech to my home, etc.

This company is HORRIBLE! They have deceiving technical and trying to sell you plans. When you do need to use it, they try to avoid paying at all cost. The sales rep Warren **, was eager to sell me 3 plans and promised to be a point of contact. As soon as I told him that I needed to cancel after realizing how worthless they are, he simply ignored my emails and phone calls. Do yourself a favor and shop for warranty somewhere else. Research all the lawsuits they had and still have going on! I wish I knew this before they charged me. Cancelation is also a pain. They try to charge you ridiculous amount for that! I will also be submitting a formal complaint letter to their headquarters.

Username: ** Policy Number: **. I want to cancel this policy now, I changed my mind. I called back within 1/2 hour and was told I couldn't cancel until after 2 months. Of course $40.00 was already taken from my bank account even after telling person, I wanted to reconsider. I want it cancelled now! I have informed my bank that I do not want this policy and don't like feeling forced into contract.

He was quite professional and excellent knowledge on the subject matter. He addressed everything that was asked of him, especially as I was trying to compare your company benefits in relation to what your competitors were offering. I hope that your future service will meet with the same expectation.

AIR CONDITION REPAIR. We appreciate the next day to service our air. Fast, efficient, nice associate, not texting while working. We appreciate the ability to track our claim through email and the ability to track status.

The Representative was very polite and very knowledgeable about the service and offered such a good plan and price that I couldn't turn it down. We are glad to know that we are protected for practically anything that brings in the house. We had other offers and Choice that called me was so much better. I recommend Choice and Frank to everyone! Carol and Bill

I have had 2 claims since I purchased this product. Both were handled in a timely and professional manner. Communication took place by phone with a confirmation by email followed by voice mail. The service providers were knowledgeable and friendly. My repairs were completed and I was satisfied with the outcome. I highly recommend Choice Home Warranty.

Choice Home Warranty seems to be an ok company but I got four phone calls trying to sell the plan before I signed. That was annoying. I called in to place the order and the person who took it, Nathan, tried to hard-sell a long term plan - he would not accept a "No" and it made me angry. I am giving 3 stars for value and coverage based on my on-line research but I have no experience with claims to give a real answer. I have just placed the order for coverage yesterday.

Always easy to work with. Never any issues. Cheapest insurance I've have ever had. The peace of mind alone is worth the price but I always have something come up/go wrong/stop working/break or whatever that more than makes up for the premium. Have you priced a plumber lately? And it always seems to happen on a weekend or holiday so it's triple the cost... Great investment to save money, time, and the headache.

The salespeople will pressure you to buy and pay for the plan immediately. If you don't, they will blame you for wasting their time. If you say you need to review the plan and think over it, they will hang up on you. They put a used car salesman to shame.

They say they cover air conditioning systems but my air handler which is part of the air conditioning system failed causing large condensation water leaks. They state they do not cover water leaks so denied my claim. The leaking water was a result of the air handler failure not the cause of it. They still denied the claim. Their objective is to steal customers money not to protect customers against product failure.

I felt the young man was rushing me. I had to think quickly on what questions I may have had. I may have missed something. At first I didn't feel comfortable giving him my info. He needs a customer service class.

My claim agent was super guys understand my situation and helped with everything he could do. Since recently paid $1800 for my coverage I was expecting good coverage for my home. My claim manager did an awesome job. I will recommend new friends to Maine to Choice.

Had the warranty about a month when the compressor went out. They sent out a technician and I paid the co-pay. After 3 weeks of waiting I finally called and found out there were some internal paperwork problems. Though I was told I’ll have to pay another co-pay, I refused and they sent out another tech. He said the compressor went bad but they denied the claim by saying it was preconditioned. I bought this crap because the house is getting old.? But Choice sucks and is not worth the money. I am cancelling and going with American.

I have had my Choice Home Warranty since January 2019. My air conditioner stopped working last week. I called and placed a service call. A few days later someone came and Choice paid only for a freon charge. I had to pay for a new fuse box out of pocket. My AC worked for 2 days only. I called again and was told that I would be assigned a case manager within 24 hours because I appealed the first repair. My house is 85 degrees at 9 am. Labor Day weekend begins tomorrow and I live on the Mississippi gulf coast. I am a senior citizen with a chronic illness. I am not at all happy!!

The worst company, don't pay out claims, the representative of rude and disrespectful. They told me when my free to rate a bro that I suppose to leave its think in in a house why they take a week to come out. They even check it and refused to fix it because I put it in the garage because I've rent a a fridge or a to to doubt when get fix. Don't waste your time or money on this company. They are the worse.

The rep. was very professional and knowledgeable. Great customer service, very good experience, and first impression. Have the coverage I need, at a great price. You made a retired Air Force member feel appreciated, and I thank you for that!

Excellent service. I called on Monday. The technician came on Tuesday. He diagnosed the problem quickly. I heard from Choice Home the next day. I decided to take the money Choice Home offered because my washing machine was very old and they didn’t know if they could find the parts to repair it.

I have a 1 1/2 year old microwave and the control board is out. Choice Home Warranty offered 169 dollars to replace a built in microwave. They are out of their mind. Just want my microwave fixed or replaced like their warranty states and in a timely manner!!! Have already been 4 days without a microwave.

I purchased two warranties from Choice Home Warranty, one for my primary residence and the second for a second home. To take advantage of a discount that was offered I paid lump sum in advance for one account and monthly for the other. I submitted two claims separately, different dates and I was told verbally, when each was denied. Closed my accounts. I am filing an appeal. BBB's records show all reviews one star- class action was awarded and now at the appeal level for Home Choice.The reviews on this site questionable. I was treated horribly - the manager was rude and told me to google when I asked a question. Warning. Beware!!

I requested information online, then called today to confirm a subscription. But, the first salesman got really pushy and almost rude, so I hung up on him. Since I really did want your service, I called back and this time spoke to Kevin and he was great. We went over all the details and I signed up for your service because of Kevin and only because he was very professional and low-key. I hope this review will also commend Kevin for a job well done. Thank you.

I called Choice Home Warranty and spoke to representative Jennifer ** today about getting a home warranty plan for our house. She was friendly, courtesy, very knowledgeable and got me the best deal available for our new home warranty. I could not be happier... Thanks so very much Jennifer!!!

I've got nothing good to say about this company. I've had 7 claims since 2017-2019 and I was denied on all of them due to frivolous reasons. I've had the tech tell me it's normal wear and tear but the company says otherwise. It's a scam, they didn't fix my a/c, washer, other washer, refrigerator, light fixture, garage door opener and main shut off valve leak. They said my a/c had rust on it. Duh! My washer had rust on the drum. So I bought another washer.

I have been happy with the service from CHW, completely. I would say that some of the vendors chosen to do the work are very far away and scheduling is not very easy. If you could find more vendors in St Petersburg versus Tampa. Also, sometimes it takes 2-3 days to get someone out. I understand if parts have to be ordered afterwards. Thanks, Terry

Their representative Cameron ** was helpful, professional, and very knowledgeable. Had many questions and he did a great job answering them. He fit us into a plan that was workable, budget-friendly, and a plan that will help us in the future.

When we noticed our dryer stopped drying on a Sunday, I initiated a call that day. Within 20 minutes my case was assigned and then I was contacted by the technician. He came out the next day and was able to repair our dryer in very short order. He was very professional and courteous.

I have been a member with Choice Home Warranty for a few years now and I am glad I did. I am very happy to be with them because of how they have treated me thus far. CHW has done everything right. CHW has saved me hundreds possibly thousands of dollars in some instances. Most of my repairs (85% of repairs) consisted of plumbing issues alone such as leaky pipes which involved ceiling leaks. It was just horrible. CHW is always there for me and my concerns. CHW always has my back. Great company to be with. Thank you CHW.

Countryside Appliance repair came a day earlier than scheduled, which was great! The technician, Maurisio, was friendly, knowledgeable, and fast. He also showed me how to avoid the issue from happening again, as well as trimming and securing the washer drain hose. I would recommend him for any appliance repair.

Choice, in their marketing literature, lead you to believe that they will repair or replace your central AC unit if needed, but in small print of the coverage terms, the limit for any unit repair is $1300. Since there is no central air unit that can be replaced for less than 2500-6000, their marketing literature is misleading. There are other Home Warranty companies that do not have such a low limit that actually will replace a unit if needed.

Great pricing. But my name is Camilo P ** not Tamilo. Please correct thank you. I would like to say that it was quick and easy to sign up. It's 20 cheaper than my previous warranty. Would like my booklet ASAP.

The customer service person Ralph that helped me was very knowledgeable and offered the senior discount without me asking. The coverage of the premium package is superb and I don’t need to worry about anything not being covered. Best value out there. Thank you.

Due to unusual circumstances we have had to place orders from air conditioner to plumbing and CHOICE handled them all promptly and professionally... I already know we will continue with a upgrade and encourage others to join. They have exceeded all expectations. We are happy customers.

Greg is very helpful, knowledgeable. He helped us to take decision. He gave information about plan for seniors. We were planning to buy it from another company. He convinced us to buy from Choice home warranty. I hope his company will give satisfaction so that we can safely recommend to friends.

When I put in a claim for my hot water heater that went out it was denied and the explanation I received was because the warranty does not cover pre-existing conditions, normal wear and tear and they do not cover the tank! Just the interiors of the hot water heater. Then the plumber technician then said he would do the job for $850.0. When I filed an appeal it took several days for them to get back with me. I would not use CHOICE HOME WARRANTY!!!

I was satisfied with the contract but was unhappy that the advertised $75 discount did not apply unless I paid a year in advance. This requirement should be clearly stated where the offer is highlighted. Not in some fine print in a different difficult to find area.

I submitted a claim for refrigerator repair. According to the technician, the diagnosis was the compressor and he was going to recommend Choice to replace the refrigerator because adding freon would only temporarily fix the problem. Two hours later the diagnosis changed from compressor to freon leak. I believe that the technician was told to change the problem to be more beneficial to Choice Home Warranty. I disputed the determination because it was a direct contradiction to what the technician said was the issue. A case manager was assigned to resolve the issue. She called me to say, he says he didn't say that and your claim is denied. The monthly payments in addition to the service fee could have been used to purchase a new refrigerator.

Sal ** couldn't have been more helpful in getting my new policy set up! He was also very professional and helpful. I had done an inquiry online and gotten a phone call and an email from Sal to call him at the toll free number. When I called your toll free number I asked for Sal (assuming they work on commission) the guy kept talking saying he could help get me set up. I had to ask for him 2 MORE times before he finally transferred me to Sal. Sal was so friendly and explained everything to me that I signed up for 3 years with the total plan.

Dryer. I am very pleased with the service I have received from CHW. I would and have recommend to family and friends. It was very easy to make a claim. The customer care was very personal and I didn't have to wait for a repair person to contact me. It was less than 24 hours.

Washing machine (clothing). I had 4 loads to do. Machine stopped working...** Called Choice Home Warranty. They came next day. Machine is dead... cannot be fixed. Company cuts a check to replace... wow! My husband was right to buy the warranty! Thank you. My family and friends were impressed. They will be switching over to Choice.

Adrian was very knowledgeable and friendly and was very easy to deal with. He made it a very comfortable consultation and gave me a really good price so I signed up for coverage. The yearly price and the deductible are the most fair I have been quoted.

After paying over $1,000.00 for a home warranty with Choice Home Warranty I feel cheated. When I first called they could not get a technician for three days. It was in the 90’s and very uncomfortable. After calling them they told me I could call my own technician. I went through HomeAdvisor and had someone out the same day. He followed Choice’s procedure and called them and told them what was wrong. They then required pictures and pricing for everything down to the screws.

I am already worry free. This is such a comprehensive plan covering kitchen appliances to plumbing and ceiling fans. To have only one place to call no matter what is wrong is so comforting. It’s beyond words. I don’t have to try and call 3 or 4 different locations and get price quotes. Or try to buy the parts online to repair myself only to find out I ordered the wrong part and I can’t get that part anymore.

Serrano A/C and heating originally said they would arrive in 2 days when my house temperature was over 90 degrees. After several calls Abel came to my house at 5 PM. He replaced a defective part and the unit started to work. There was a question if Choice would cover the cost since it was after hours.

My AC/Heating Units went out (condenser, etc) and I was charged $9755 to replace everything because the units were builder's grade materials and failed after 6 years. I have had my Choice Warranty policy since I moved into my house 2 years ago. The first time I have a large claim, which is why I bought the policy in the first place, they refused to honor it. They are a rip off if you have a large purchase. They will pay for the little things, but for the larger, more costly, expenses, they deny your claims. Even the repairman stated that it was wear and tear which they cover, and they still refused it. DO NOT BUY THIS WARRANTY!!! You will be ripped off!!