Choice Home Warranty Reviews

I bought a warranty from Choice, used it for 2 months. I got less than half of my money back. When they try to sell you the warranty. They will make all kind of promises. Also after I got my half refund I had to call them 9 times, they kept laying over & over about getting me the refund. Waited for months. At the end, they said it was my fault I cancelled the warranty. Customer service has no training whatsoever on how to talk to customers. Hangs up on us after being on hold for 50+ mins. Supervisor lies on your face as well.

Garbage Disposal not working. Plumber came in and replaced with new one as old one had mechanical issue and cannot repair so he installed new one. Customer service was very good. Guy who arrived was South Korean and provided very good service.

They sell lies, on the phone they will tell you anything. Everything repaired or fully replaced. Lies, Lies, Lies ... nothing is replaced. I my microwave went out and they only wanted to give me 227.00 to replace what cost 800.00 to replace. In the past, they denied claims that were legitimate. I had to get 4 opinions. This company is horrible. The attorney general needs to investigate their deceptive practices.

I purchased this home warranty after I received a phone call and looked at some reviews. Agent told me that they covered exactly the same thing as my other warranty company but they charged less. WRONG. They hardly cover anything. Plus I have had to literally fight on every claim they did pay for. They also never have techs to be able to come repair anything. They tried sending techs from states long ways away from me. Then they told me I should get my own person to repair and then they would reimburse me. It took a month to reimburse and that was if we didn't have a dispute over what they were going to pay. Also their website says they fix or replace. Wrong. They don't give you enough to replace. My other warranty company fixed or replaced on a fair price and all the things I had wrong last year would have been covered. Most this company disputed or denied. Run as fast as you can away from this company.

I don’t write a lot of reviews but this time I had to. I never really looked in to home warranty and when I just purchased my home I decided buy it. The first day I out in two claims. Re-key my doors and garage doors were malfunctioning. They sent someone to asses the garage and will be replacing two motors and keypads. Also sending someone to re-key. When I say it’s worth the money. Day 1 it has already paid off. Thank you Choice Warranty. Easy claim process and quick response. Will definitely be renewing.

The dryer was fixed within a day of request. I did online claim and it was convenient and fast. I received emails from updated claim progress and contact information. I would recommend Choice Home Warranty to anyone who is covered in the states that Choice is available.

What an awesome experience with the staff at Choice Home Warranty staff. They took my claim and within minutes I had an appointment with Applicance Appliance Repair. They showed up within the time frame and within 45 my oven was fix. Outstanding job everyone. Thanks.

I do not like how you get an appointment with no regard to your desired day/time. Then have to speak with the company to actually scheduled. That being said the companies are always accommodating. The plumber I dealt with is Michael **. He is the best, prompt, knowledgeable and friendly.

VERY SATISFIED WITH THE SERVICE. Call was made about problem. Company in my area was notified same day. Came the next day, was prompt and courteous and replaced the unit. MY only complaint with Choice is the limitations to certain appliances. I have a problem with the water dispenser, which is not covered.

Very bad experience. Company they send was all about the fee. I waited for a phone call to tell me what was wrong with the bathroom and no call back or proper diagnosis of the problem. I just received a standard email from the insurance company but no clarification or explaining what is wrong. After calling them prior before I put the claim, the representative told me that anything with pipes and inside the wall is cover. Whatever the problem was, I still don't know because the plumber opened the wall and took out some pipes apart and stated he will call back in an hour. No call back, no follow ups, nothing and I was not even giving a choice for repairs. Very very disappointed with Choice warranty. You don't deserve any stars at all!!!

Kendra was outstanding to deal with, very knowledgeable and courteous, and explained the plan very well. The plan appears to be a good value with ample coverage. Response was extremely fast, I hadn't opened the second page of your website when Kendra called!

Signed up for the plus plan. Talk to Jim **. Who worked with me to get a great Plan at a great price. Explained what was covered and how the plan works. But I won't really Know until I actually use the plan how good it is. So far, So Good.

I wish to cancel this policy as when I read the exclusions I find many many exception exclusions which concern me! Example would be my gas air conditioner system, 1/2 of it is outside my foundation. A second exception would be my water heater is not covered if the failure is from sediment! There seems to be an exclusion for just about every item in one way or another! Please cancel my contract!

Kendra was Very knowledgeable and courteous, repeated for me, gave all options and was quick and accommodating. All my questions were answered. Now we will see if Choice rates as good as she does over the years. This is my first with Choice replacing American Home Shield. Thank you.

My washing machine was not working on a Sunday and I made my initial claim to Choice late the same day. I was contacted by Choice Monday to say they are waiting for a technician to confirm. By Monday evening, I was told they were unsuccessful and to feel free to reach out to a company of my choice...of course having that company reach back to Choice for approval. While I was investigating, I received another email that showed Choice found a technician. On that same day, the technician reached out and offered to come the next day. Long story short, I needed a Wednesday appointment so I could be off from work and the technician accommodated me with the last-minute change. Advanced Appliance Repair based in Masontown, PA did a tremendous job and my washer is fixed! Thank you Choice for understanding my urgency and for locating such a professional and experienced technician.

I gave all the information to the person I spoke to. I even gave her the model and serial number of the dryer so she could give it to the repair tech before he leaves his office. That way he would have a new on/off door switch, needs to be replaced, on his truck so he does not need to return for another trip out to my house. It would be nice if the surveys you give to your customers were given after the repairs were made not after the phone call.

I called to get my plumbing fixed. Your company gave me a name of someone who did not work or want to work for you. You made my original appointment, which they never showed up. When I called they gave me the runaround and never came to second appointment and when I called to ask why they said they did not work with you anymore. Then you found someone else and made another appointment, which the same happened, but you called them and it took one month or more to get a plumber out to my house, then when they call you to see if your company will go further you tell them you do not cover septic, but I payed extra for my septic, roof and appliances to be covered in my contract. I was not happy with anything Choice warranty did. I found it a foolish way to spend money. Next time I will put my money away in emergency fund instead.

My hot water heater stopped producing hot water and a service man confirmed that it was 23 years old, and the thermostat was no longer working. The system was so old that the part was no longer available. In car language, you could say that the heater is 'totaled'. Choice Home Warranty said they would send a check to reimburse me for the average price of this part even though we are no longer able to get the part. This insurance company is refusing to replace a water heater that is broken and can't be fixed, yet the sales people say that the insurance policy will cover the replacement of appliances. Without the part, the heater cannot be fixed and I would have cold water indefinitely.

Called Choice Warranty over the weekend about my Garage Door would not open or close. The Service Technician was there pronto on Monday morning. Troubleshot the garage door electronics and determined the proper course of action required. Ordered the correct component that was bad. On Tuesday they Installed electronic component, made all of the adjustments that were needed. Garage door functions as new. Completely satisfied with work performed, give this company 5 stars.

Contacted Choice last April because ac not working. They sent Green home services of Florida from Hudson. Not able to repair AC. Had to buy new one. Had Green home install. Been five months and they haven’t finished the job and Friday October 4 AC didn’t work again. Choice sent Mike from Bennett and sons to repair. Cost $95 To fix what Green Home did not do correctly. Mike was super great!

I got an appointment really fast, and they kept me updated on when someone would be out to do the work. The guy that came out to work on my sink was professional and spotted the problem right away. He was fast and friendly.

Took couple days for appointment be made but when they came diagnosed problem quickly and got parts ordered then is going to be back in two days to replace them. I would like a little better time frame about when technician would be arriving. This would allow not to have to be home all day long.

Not a good value. I signed up for a 6-year warranty to avoid a catastrophic loss. However, after reading through the details of the contract I found there are numerous exclusions and limits of coverage. Air conditioning units above 12 seer are not covered. Heating and air conditioning units seem to require professional maintenance twice a year to maintain coverage. Water heaters over 75 gallons are not covered, 80 gallons is a very common size.

Fast response to my request for a service call. Same day response, tech fixed it in less than a half hour. Well satisfied with Choice Home Warranty. If all future service calls are handled like this one was I will be extremely satisfied and glad I got the Choice Home Warranty.

Francis was knowledgeable and also politely pushy. I was wanting to wait a few days to pay off the cc. Francis was polite and came through with a deal that I as a retiree could possibly live with. I don't have a contract (not locked in on my end). Payment I am partially comfortable with and able to withdraw at anytime I'm not satisfied. For the most part I think I got a descent deal. Francis did a good job and was respectful to my concerns. I am still a little bit concerned because the home office is in New Jersey but they have calmed my anxiety that I was scammed. I'll give them a overall good job but will remain optimistic for now. Hope this is acceptable.

Have been thinking about getting this insurance for some time. I just didn't think I could afford it. I make payments each month on the insurance. I'm happy to have this insurance and I think it is great they let you pay monthly.

I was told, that if I wanted to cancel my contract within the 1st 30 days, all I had to do was send a Written Cancellation letter, I sent a Certified letter of Cancellation but to this day I haven't heard from anyone there. Yes, they had to sign for the cancellation letter so I know they got it. Yet I haven't received my money back or any response. I want to let other people know that these people are NOT Trustworthy! Looks like I'll have to cancel my credit card to stop this from being a constant payment I don't want to make. Watch Out people. Choice Home Warranty isn't anybody to do business with. Larry **

Our AC went out- due to blower wheel malfunction. The warranty company sent someone out who said it was failure due to added stress resulting from debris and/or improper balance of the manufacture’s setting. Like a homeowner would have any control over that. Our unit is enclosed and pictures show there was not excessive debris. We got a second opinion in which they determined it to be normal age/wear/tear type thing. (The CHW case manager even admitted they didn’t know the age of our unit) Besides the fact the wheel was removed/cleaned under a maintenance plan less than 2 years ago, plus other services since that never indicated the blower wheel being close to failing. I appealed the decision on a Monday. I tried contacting the case manager assigned to it for 2 1/2 days.

They have slow response time. The quality of the service people is poor. They say something is covered and then refuse to cover it. Their customer service only want to know if you are renewing. Overall, this is not a reputable company.

Howard the CSR I spoke with was very polite & thorough. He answered all my concerns & questions re: the warranty coverage I was purchasing & I hope it will be a good experience. I heard that your company is a good company to work with. My daughter & her husband also have you. Their name is Chad ** & I hope that they receive the free 1 month service that your company offered when I signed on. Thank you Howard.

I was impressed with the help that Cortny gave me, explaining the policy, services and how it all works. Very professional with no pressure to buy. I have considered a home warranty for a couple of years but didn't feel like it would fit into my budget. When I was given the option to pay by the month, I was sold.

Have not had the chance to use your services so 4 stars with the salesman alone which the other star depends on the rest when the coverage starts. The sales person was professional and determined, if your company works as hard as he did you should be good.

July 2019 one of my toilet was not flushing, small amount water was back up in my bathtub, I called for the services with Choice Home Warranty which I have with them for 2 years. The contractor came and said it was the outside pipe leaking and home warranty would not cover the repair, he quote me $2400 to repair the damaged pipe. I requested picture or proof for the busted pipe, locations of the leak etc...I told him if he did not use a camera sneak to go in the drainage, how did he find out the pipe was busted. No water found on the ground. He said it will cost $350 to use the camera sneak and home warranty would not cover it. I called a license plumbing company, the tech came with a larger sneak and clear the toilet blockage in 45 min. I paid $175 and he did not need the camera sneak.

Service representative was very knowledgeable and polite. He explained different packages and prices and helped me to choose one that I could work with. I am a new member and have not experience the benefits but I'm looking forward to working with Choice Home.

Repair person was outstanding. Made all the repair. Including repairing water flow to the bathroom. Customer service person very helpful explain my problems better than I could. I would recommend to anyone that need help. I was recommend Choice.

We had a contractor picked by choice and when they came out they fixed the problem that lasted two weeks and then stop working again. Choice sent the same contractor again and this time they said it could not be fixed. Choice proceeded to tell me that the contractor did not get authorization to do the repair and therefore my refrigerator will not be warranted. After passing the buck by Choice for over four days, choice tells me the freon is not covered and therefore I am stuck with a broken fridge. This is unacceptable to me because why did it take me calling them over and over again to find out this information. Choice says if they can not fix the problem they replace it and in my case not only do I have to buy another fridge but I also am out of money for all of my food that went bad due to a fix by their contractor that did not last two weeks. Very disappointed with Choice. Not sure if I want to continue to be a customer of this company.

Your sales personnel are just a little bit too pushy and continue to push other plans on you when you repeated that you weren’t interested. I was quoted 3 different monthly premiums as well as the different service call amounts. So that being said can I call in periodically and change my premiums and service call amounts???

My refrigerator has not worked properly since June. I have made several claims. Either technicians don't show up or they do not actually fix the problem. My claims have been closed numerous times and no one seems to know why. The problem has now caused damage to my wood floor and my outlet. No compensation given accept tons of apologies. Still no working fridge.

I agreed to a 3.5 year plan with a number of discount options. What I received via e-mail does not support the agreement reached on the telephone. I called twice to question the figures and both time I was hung up on. I have directed my bank to stop any payments and I intend to report this to the BBB ASAP!!

Everything went very smooth and you listened to me. It was second repair of washer for same problem with three techs. I did not know about the ‘30days’ so had to pay another service fee to be told what first tech said. Just wished you had listened to first tech and you would have saved repair money for 2nd tech repairs and I would have saved time and money. So much better than former company though.

All the food in the GE refrigerator was ruined, MY GE was not getting cold, I called you and a repairman came out the next day. HE got the OK to fix it, and he repaired my refrigerator. I had to wait twenty-four hours before I can replace the food.

I set the dishwasher as I have done for the last several years with soap and turned it on and it sounded funny and didn’t cycle. Then I smelled a burning odor. So I called the number on my Choice Warranty, explained the problem, was given a confirmation number and was told I would be contacted by a repairman.

Don't use this service. A complete and total rip off. They have failed to cover any service related to my air conditioning units. They say some bull about rust and corrosion is the reason they're not covering the repair or replacement. Stay away from this company.

Too long to write. Untimely service. No hot water on 09/28/2019. Water heater leaking. Several plumbing companies notified by your company. First available date was 10/04/2019. Unacceptable. Delcic **, Retention resolved issue agreeably after explaining the issue to him. Close to canceling the warranty.

I selected Choice Home Warranty because of the excellent reviews, so I called to purchase a Home Warranty for a year for $550 a year. The Salesman told me there was a "Senior" bargain of $2500. for a certain number of years, and when I said "No"...I just wanted the year warranty, he said that there was still a better bargain for a three year warranty for less money. He kept hammering away, refusing to take "No" for an answer, and then he told me he had never had anyone refuse the Senior Bargain Home Warranty. When I said "No" for the seventh time, he continued and said condescendingly, "I just want to know why you would turn down such a bargain." He was the most obnoxious salesman I've ever encountered..

Choice Home Warranty is a SCAM!! These crooks have no instructions when you sign up and they agree to cover your home systems, leaving you to their fine print when you actually file a claim. I filed a claim on my AC, which was the same condition it was in when I signed up for my warranty and had no work done by anyone, and the tech they sent out said the system was old and the compressor was shot and I needed a new upgraded system due to my high ceilings, all if which I knew and was why I paid over $1,000 for my policy. They called him an hour after he left, stating to him that the compressor was a 1.5 ton and my unit was a 2 ton, so they wouldn't pay anything because of "improper parts installed", going against what their own tech was telling them.

The compressor in our refrigerator went out. Choice sent a repair person and he determined what was wrong. He said Choice may want to replace rather than repair. A representative from Choice did call and offered $$$ to replace the refrigerator which was about a third as to what a new refrigerator would cost that was similar to ours. I feel that their fix or replace is deceiving.

Very difficult to say anything other than buyer beware!!! Sure, the response time was excellent but the denial of coverage was even faster. The "dedicated service advisor" never did reach-out to me, I called him!!! It has been in the upper 90s here in the Ark-La-Tex but that's okay because it's supposed to cool off here in about a week but not faster than my "coldness" towards Choice Home Warranty. Goin' back to Old Republic and you'll be smart to look elsewhere for your home warranty needs!!!

Kudos go to Tosha **. We appealed the denied claim and Ms. ** was appointed the Case Manager. We appreciated her professionalism, her calmness and her focus on the problem from our perspective. Although the verdict did't change, Ms. ** handled it well so that we all felt comfortable. THANK YOU!!!

New Enrollment. Agent was thorough and professionally persistent! He did a good job for Choice & myself. He offered several terms of coverage and corresponding pricing. He was and informative and polite. I contacted Choice as they were highly rated and the price was acceptable.

I took out the total plan and I have use it four times before they did what was said with NO back talk. I just used it again. This time my washer need replaced. They said I will get the money we agree on to replace it. I could not ask for better service Choice have gave me. I will tell ever one I meet about Choice. I'm 86 years young. Choice is the best one I've seen in a long time. Thank you Choice.

I called this morning and a tech was here in the afternoon. Everything was taken care of now it works again. Never had this service so quick before. Will tell anyone asking for a company to call Choice. Well done.

Repairman arrived with the window time. Did a good, comprehensive exam of the washer before giving his assessment of the issue. Said he'd write up his findings and forward them to CHW without making any promises or giving any insight to how this case would be settled. As this is a single unit washer/dryer combo with shared electric, motherboard, safety features, its an all or nothing. Disappointed with the initial cash settlement. Offering 1/3rd replacement value on a $1500- $1900 unit was unacceptable. Your initial settlement was rejected. Spoke to Lori concerning the cash settlement offer. Lori was professional in her handling of the negotiation and the final offer of $800.00 was more acceptable. The unknown part of this evaluation is whether the settlement check arrives in a timely manner. Therefore, I'm happy, not thrilled with this experience but would, and have, recommended CHW to friends who have asked.

While my first call to Choice was not what I expected, the next service specialist I spoke to (I think her name was Brittany) was fantastic. She was pleasant and professional. She made the difference.

You refused service saying my policy was just open the day the unit broke. Conflict came in the small print buried in the middle saying that even through I was signed up and paid 8/26/19 my warranty didn’t start till 9/26/19. However I got numerous emailed welcoming me and more emails and phone calls selling me more policy. Only after registering a conflict did the manager make it good and I agreed to stay as customer.

Water was flooding everywhere. The machine would not stop running. My washer was only five years old, and should not be having any issues. Repairman came out and looked it over and a decision was made to replace it.

I have been a customer with Choice Home Warranty for 2 years. The first year they failed to cover a plumbing clog because the plumber that they sent could not locate the main to clear the clog. $300 later, with no help from Choice, we thought the issue was fixed. It was not. Second visit from plumber and this plumber found the main and cleared it. Choice had not covered the claim because the first plumber could not locate the main. I called to see if they would reimburse us because their plumber could not find the main initially but the second visit did. Nope. Not covering the claim. Ok. Got it. The warranty came up for renewal and I was not going to renew but they offered $45 service call and 2 additional months at no charge.

I have a very bad experience with Choice Home Warranty. I have been with them for 3 years now and I never file a claim, now that I have done so they always told me that my claim is not covered. Am now having a bitter argument with them about my refrigerator. I know that according to their service agreement, the compressor is covered. But they are telling me that due to leakage somewhere that causes the compressor to stop working and with that it is my responsibility to fix refrigerator. They sent a technician who told me my compressor was the issue, which they were not certified so they sent another tech man for second opinion as they say, he came to my house and cut a pipe. Waste all Freon. I recommend everyone not go have business with Choice Home.

Due to call for dryer repairs technician came on time and repair dryer quickly. We highly recommend Choice Home Warranty. Easy to contact, technician came on time very professionals solve our problem. We start Choice Warranty for our other rental property too.

Our AC quit working so I filed a claim. It was declined. I appealed. The appeal was declined. A control board and a blower wheel, according to the review, were damaged because of a coil leak. They 99.9% never pay to replace coils according to their case manager. So our total claim was denied due to microscopic organisms unseen to the eye that cause rust and corrosion. A bad blower and a defrost board caused microscopic organisms to create pin holes in our coil. Our HVAC Tech of 20+ yrs experience says their reason to decline makes no sense. I have to agree. I'd steer clear of Choice Home Warranty which for us was Bad Choice Home Warranty.

I am always extremely pleased with the level of service provided by Choice Home Warranty, from the service call request to the technicians they provide. Their rates are reasonable, the service is prompt, and I am happy to recommend them.

My dryer started making very loud noises so I was afraid to use it. I used your service for the first time and was given a block of time to expect a repairman. When he examined my dryer he determined the problem was the motor which he did not have with him. He came back about a week later and replaced the motor and I was not charged a cent.

One of the easiest experiences I have ever had. I would recommend Choice Warranty to all my friends. Thanks to your excellent rep on the phone, I feel completely satisfied! I will definitely renew contract at the end of the term.

I called Choice Warranty Saturday because my Air Conditioner was blowing hot air & then it would not come on. I received an automated call saying would be at my home Monday between 3 & 7 pm. The gentleman was there at 3:30 pm and assessed the situation to determine that I needed Freon. The repairman knew what to do and he was done by 4:15 pm. My home started to cool off. The quick response and expert repairman was a true blessing. Thank you for great Customer Service.

So far I am very pleased with Choice Home Warranty and the folks I have spoken with at Choice. I have recommended y’all to friends, co workers and family! I have only used you once or twice but it’s comforting to know I have a home warranty if I need anything fixed or replaced! Thank you so much.

Cortney was very nice and informative. He answered all of my questions and came up with a great plan for me. The services offered seem very inclusive. I hope that your company can get an excellent rating from me even after I have to use your services.

We fired 2-10 warranty when they didn’t repair (still charged us) our plumbing needs. When then went with CHW, who wanted to send the same clown company (WJA) who had been sent by 2-10. I refused that assignment and when CHW couldn’t find anyone else, I was allowed to hire my own plumber and get reimbursed. Job was done right and I’m now waiting for my reimbursement check from CHW. So far very pleased. (Although I wish CHW had better plumbers on their go-to list.)

Was an American Home Service customer, contacted Rachel ** of Choice Home Warranty and discussed plan options and cost. I chose to switch to CHW for several reasons: US based customer service in NJ, no reimbursement limit for major appliances, lower annual and service call costs.

Nathan was both friendly and he knew his business. He explained all the appliances, etc. that were included on the Basic Plan. Nathan also told us about a big savings for Senior Citizens, which we appreciated. He was very patient with me so I understood the warranty.

While paying amount, no one explained about exclusion policies. But after purchase, most of the repairs are getting decline by say - it is excluded. Say -- say Micro oven Liner is not covered. Say Refrigerator- water leak is not covered. Say HVAC system - Damper Motor is not covered. Even I asked exclusions list before purchasing, the team mentioned sticking on - We will repair it or we will replace it. My Advise is, first check What are the things not covered as exclusions Policy for each item. Otherwise, you will get disappointment.

I received a call as I was completing the request form online. The caller was clear and helpful, so I bought the plan. This follows a nightmare experience with Sears. I hope this will provide better service! Time will tell!

I wanted to change to Choice but after trying to work with your Rep I cancelled my selection. He would not stop offering me different deals even when I said no. Please cancel my request. He offered me several options after he signed me up for the monthly program. He did not want to accept no, so I cancelled. Not sure if he cancelled it but if charged it will not be paid!

Your rep was pleasant and seemed knowledgeable. I signed up for a 3 year contract. Once I got the actual contract, I was a bit surprised that it doesn’t take effect for 30 days. I especially waited until we closed to contact you guys. No one ever mentioned that it doesn’t start for a month after you sign up. I’m not very pleased with that, since you were paid upfront. Coverage should start a lot sooner then 30 days.

Prompt and professional service! Edward was very knowledgeable and answered my questions succinctly. The issue was resolved and if all your staff are as good, you will most likely have my business forever! The appointment schedule and pre call were very helpful to plan my hectic day. Outstanding customer service and courteous staff. Hey. Dr **.

I have Choice Home Warranty and it is terrible. My A/C went out and it took them 10 days to get someone out to look at it. I had to move my family to a hotel because it was so hot and they could care less. Then, once the company they sent out came to check on my system they diagnosed the problem wrong so Home choice warranty could weasel out of paying for it. I had 2 other A/C companies come out and had the same correct diagnosis. I filled a complaint with Home choice warranty and of course they denied it. Stay away from this company. They just want your money and do nothing to help. They find every reason not to fix your what they say they will.

I am a new customer with Choice...My Ac is not working and I was told it would be 4 days before someone could come out. I have been with similar companies in the past and this has never taken that long.

I had looked at other companies and this was the best offer. All business was quickly conducted via computer, which gave me time to think it over without being pressured, which I greatly appreciated. I would recommend Choice Home Warranty to others seeking security and peace of mind.

In the past few years, I was a customer, but then CHW did not fulfill claims I presented. Especially look out for their water & heating & water storage. It may seem as though they cover items pertaining hot water heaters, but they don’t. Claim inconsistencies were troublesome too say the least. Their claims to being able too have technicians come out were terrible. I would have to call them directly to find out why haven’t I received any notice for a technician to come out for an evaluation. I’m assuming that nobody wants to deal with them.

Had a leak in the kitchen. The overall process of filing a claim and getting a response was very good. The plumber was very friendly and professional even though my particular policy didnt cover the repairs the plumber went out of his way to help me submit the claim to my home owners insurance repairs have been started. Thanks for all help.

Garage Door Opener was not opening or closing garage door properly. The techs from Reliable Garage Doors, LLC came out and fixed the problem immediately They were great. They instantly diagnose what was wrong and repaired it. I am really happy with the job they done. Keep this company busy.

I called Choice for a water leak coming from my AC, then they promptly setup an appointment for me with a technician, which in turn called and set the time for the appointment. I will say the above step is easy but when it comes for Choice to approve a request they go through all the reasons in the world not to pay. This time I was punished due to previous owner didn’t service the AC, but as a new homeowner how would I know that. I thought the purpose of having a home warranty is to protect a new owner. In turn, the technician offered his service his ac cleaning service at a set price of $1195 to clean the ac, which I declined.

I filed my claim at around 9 PM Thursday evening, and your staff placed my claim with Premier HVAC early on Friday morning, 9/27. You sent me an email with contact and tracking number. I called Oscar ** on Friday morning. Oscar said that he would respond to our house as soon as he cleared some other service calls ahead of us. Oscar arrived hear at about 1 PM and by 3 PM he had replaced our Blower Motor and our AC was getting much cooler before he left. I highly recommend Premier HVAC and Oscar. The entire ordeal was completed within 24 hours.

Richard ** is an excellent representative of your company. Very courteous in his service and went the extra mile to sell a good product at a reasonable price. Would recommend this to anyone who has a house with multiple type of appliances that may be aging especially if they are older And cannot do their own repair work.

Updated on 10/10/2019: I have tried working with these folks over the past couple of weeks, only to be misled and very disappointed. I responded to their denial of my claim and was assigned a case manager to resolve the issue, but all I get is a voice mail and no return calls. I attached a video of the leak detection I paid for, and other professional statements as to the probable cause. Their ASSUMPTION that the Evaporator coils that leaked had been exposed to corrosive or acidic materials that have infiltrated the air stream and air flow throughout the home, damaging the integrity of the coil, and was not completely true in my case. This system and the home was less than 5 years old and they did NOT see it. I also provided them with other written information showing how these leaks can be caused by constant vibration, cracking the copper tubing.

Have been with the Home Warranty for 3 years and have not had a reason to complain. In fact we recommended the plumbing company out to our home to other friends and neighbors. Had heater issues and over repairs so we covered most appliance during our association with Choice Home Warranty and have renewed for another number of years to come...

It did go badly. Service done in my home on Tuesday, 09/24/2019 by CHW contractor tech. Clockwise Plumbing did serious damaged to my home. What they did? They were trying to repair a small bathroom toilet leaking, which was under control when the water was off. It was fine. But they didn't have the parts at the time to fix the problem so they went to nearby Home Depot to buy parts, but forgotten to turn off leaking water, and gone for two hours then suddenly water caught my family in surprised on the first floor leaking through the wall to the first floor.

The good news is that they are easy to reach on the phone. The bad news is that they can never help you. They have a network of horrible contractors. I called with a plumbing problem. A contractor called and emailed to schedule an appointment. He never showed. They assigned me another technician. They came out. I paid them 65. They did nothing but say that they would call Choice. A week later they made another appointment to come fix it but of course no one ever came to do the work. Choice says it is not their problem. They cannot refund the 65 dollars. HOW IS THIS NOT THEIR PROBLEM... That is a mystery to me. BEWARE.

I placed an online order and made a mistake with a date and when I called to have it corrected, they were very accommodating. I always have a positive experience when I call! The person who answers my call helps me and doesn't refer me to anyone else. It's so great to have one person take care of all of your needs!

AC repair. Submitted claim and they responded quickly with repair company info. Technicians responded within a day and showed up early to assess the problem. It was an old unit and they found and fixed the problem. Both technicians were very knowledgeable and cordial. I am happy to be a Choice customer.

The plastic around the lid to our washing machine broke. The technician who came out read my contract and agreed the claim should be covered. I received a denial via email this morning. I was initially told that our contract excluded doors. The contract reads that it excludes door seals, but not the doors themselves. They repeatedly said on the phone that it excludes "doors and door seals." When I called their attention to the actual wording, they then said that it could not have broken due to "normal wear and tear" and therefore would not be covered. I told them it was not possible to slam this lid and break it, as they were suggesting.

I had the worst experience with Choice Home Warranty. Had three claims and little if anything was covered. The first claim was a leak for my dishwasher. They sent a tech which cost $60 for just a site visit then come to find out it was a door gasket that wasn't covered. Then I had a washing machine leak. They sent a tech for $60 and come to find out it was initially thought to be a broken cold water valve and door gasket. Of course again the door gasket wasn't covered which was $150 but they replaced the water valve. Although after the "fix" I tried to use it and it overflowed again. Then the tech said I just needed a new washer but they declined my claim as a result of "water damage". Although the water damage was as a result of the washer itself overflowing. In the end I was forced to buy a new washer myself. So I question, why pay $550/year for a warranty that covers little if anything in the end?

The agents were overly aggressive, calling numerous times, sending emails, etc. I had to hang up on the person several times. When I called back I spoke with Brad ** and he was patient, answered my questions and gave me some very good options. I signed up.

Your Tech did an excellent job repairing the ceiling fan in our master bedroom. The tech was careful with handling the equipment. He seems to be very component in his ability to perform the task at hand. I would request him by name for my electrical work.

My air condition was inspected by a air condition specialist before Summer season. He advised me the air condition is in good shape. Yesterday night I hear the air condition click to start working but no air coming thru the vents, this happen so many time then I turn the air condition off.

After several months of being repeatedly called (unsolicited) by Choice Home Warranty (CHW) salespersons, I finally decided to purchase their contract to cover my home systems & appliances in July 2015. The salesman never asked the square footage of my home nor did he ask how many air conditioners (A/C) were at my home. I did ask him if all four of my A/Cs were covered under the contract and he said only two would be covered.

Update 10/10/19: I have tried everything possible to give Choice Home Warranty a chance to resolve this issue but they refuse. I am seeking reimbursement for a fan motor that was part of the original system installed in 2003. NOT the piston that will eventually fail due to a restriction. According to the actual technician that visited my home, “It was my understanding, that the home warranty company is saying that the restriction CAUSED the fan motor to break, and therefore refusing to even cover that portion of the claim. It seemed they were refusing to cover anything related to the refrigerant system.... but the fan motor is separate from that.” They explain further that "the fan motor broke from years of use, normal wear and tear. It was the original fan motor, and parts get worn out and can break.."

I just signed up today and all was good when talking with Representative. No experience as of yet with Choice Home Warranty. I have nothing else to add to this. I felt that I got a decent rate for my coverage.

No complaints. Would recommend to family and friends. No previous experience with this company. I hope they are as good as they advertise. Don't know what else to write since I am new to this company and with no previous experience, it is hard to come up with words.

Found out about Choice through extensive research and went online to start a contract. I completed the first form and clicked "Get Quote" and it immediately had a pop-up that said, "Don't leave, find out about our discounts" or something to that effect. No big deal ... started to fill out another form but didn't get too far before I got a call from a great sales rep who was informative (even though I cut him off) without being pushy (a soft upsell approach that I had to turn down).

A/C service. Gold Coast responded to the service call quickly and they were on time as scheduled. Steven was professional, courteous and explained the problem. He even went so as to go out of his way to get the proper size filter. I was so impressed that I signed a contact for them to come quarterly to service my unit. I would highly recommend Gold Coast, couldn't be happier.

Anytime I've had to deal with making a Warranty claim I've had a great experience. Choice is very quick to handle my claim and get things taken care of in a timely manner. I've already recommended Choice home warranty to other who are looking to buy a home.

Dishwasher not draining. Was happy with the service in a timely manner and the service person was very professional. And the person at Choice Home Warranty was very helpful and very knowledgeable. Thank you, and I will look forward to working with you in the future.

Had my dishwasher and Garber raider break down. Called Choice Warranty and within an hour I had two service calls booked for a day and two days in advance. Excellent service. The appointments were not good for me so I called the service people and both had no problems rescheduling for when it was a better time for me.

We own 5 homes and had all covered by a Choice policy. Over the past year we have filed many claims for Plumbing, Water tank, HVAC Unit and a pool filter systems. Choice has denied all claims. Even the contractors sent have told us that this is the worst company to have for coverage. One contractor told me that what they cover is one line and what they don't cover was a long list! This contractor said that Choice has denied all their claims and that they were dropping them since it makes the contractor look bad. Another contractor said that he knew they would deny us unless he only used the words "normal wear and tear." He did that and they still denied the claim. Do not make the same mistake we did by taking out a Choice policy! They will not cover anything!

All went fine - he did a good job. He came on time - good job. Thanks. It was simple as toilet running and he FIXED IT. I would recommend to a friend. The constant running of toilet was giving me a big water bill.

Camden was very professional and helpful. Very informed about product. Made it very easy to choose. Felt very comfortable talking with him. Also spoke with sister about policy and she signed up too. Very friendly and pleasant. Enjoyed talking with him. Thanks again.

I had 3 claims on 3 different household appliances. 1 dishwasher, and 2 refrigerators. Each claim was denied. Dishwasher was because it was said I didn't do proper maintenance on my dishwasher therefore denying the claim. #2- REFRIGERATOR stopped cooling and was denied because it wasn't in the kitchen. instead it was in my remolded basement. #3. Refrigerator in kitchen was denied because it was said it had a leak causing internal damages therefore wasn't covered.

We currently had a different company when we bought this house. After a year of total frustration and disappointment, I researched other companies. Choice HW came with great reviews and I have not been disappointed since deciding to switch. The customer service is fantastic and the price is so much better than the other company. I was also able to buy coverage on my rental property at a discount giving me great peace of mind (as it's in another state).

Neil ** was extremely helpful with getting me my policy and I was very pleased mainly with his OVER the top customer service. It is VERY rare. He needs to train people how to have the great customer service attitude that he has. He has a gift that needs to be shared with others.

I've had the plan a long time but never had to use it since I take care of the small things around the house. I hope service doesn't change after a claim is submitted. Easy to follow and as good I hope until I need it.

CHW was called when disposal stopped working. I am currently waiting for repair tech to call and come to the house. Previous history with CHW has been very positive when service people worked on and repaired my microwave and HVAC ductwork.

Filed a claim online and service technician was out the following day! He was very professional and repaired my dryer, he had the parts I needed with him so there was no wait time. I was very happy with how easy it was, no stress!

The sales agent was clearly on commission. He was very pushy in trying to sign me up for three years. He also badly misspelled my name. He did have fairly good knowledge of appliances included in my plan and fees.

I was very pleased with the whole process of getting the new quote to become a member of CHW. I had a salesperson who was very kind, patient with all my questions and answered them all. Then continue to try to win me over with different options. He Did.

I was sad to hear my sewer blockage was not covered by my warranty because it did not get as far as the sewer clean-out pipe in my front yard. To clean it out from the sewer pipe in the house would have been impossible since it was overhead in the exposed ceiling in my unfinished basment but it would have spilled sewage everywhere in my basement! The plumber had to remove a toilet, snake it, and replace the toilet. I sure hope I never have any more blockages because this is not fixable from my basement if another pipe gets blocked(and it will not be covered as this one wasn't!). I pray I never have this issue again! I'm wondering if there is an available addendum (at an additional cost, of course!) to cover this if it ever happens again in the future?

I spoke with Ronald ** today regarding Choice’s home warranty coverage. He was helpful and the warranty sounds great so far. I was offered a 5 year plan for a reduced cost. It seems too soon to post a review since I have no experience with them in regards to a claim. However, their customer service was great (not surprising since they were selling themselves to a new potential buyer).

I made an online claim. I had a response within minutes and was contacted my a service provider shortly after. I cannot believe how fast this process moved along. This is not my first claim and have been satisfied with the way my claims have been handled. I will most likely be renewing my contract when it expires.

Salesperson was courteous and helpful. He guided me through the process well without being pushy. He gave explanations each time I asked a question and seemed very knowledgeable. Choice Home Warranty was my first call and I didn't need to make any others to compare.

I called to find out about a warranty, first company I called mind you. The salesman was pushy and kept trying to get me to sign up for a 5 year plan for $2000 for 2 houses. I advised him I only wanted to sign up for a year, to see if I liked it. I had given him my credit card number and he had just kept pushing for a longer plan. I finally hung up on him and then he put through the one year plan on my credit card anyway. I was hot, I called back and talked to a manager who also tried to push me into a plan.

I purchased a Choice Home Warranty approx. 9 months back. I had researched the company/reviews online first. Going forward I will also check Consumer Affairs as well as the BBB before purchasing a new warranty. I live in the South. It's hot and humid. Two weeks back I notice my AC was not cooling. Slowly over a couple of days the temp in my home climbed to 90 degrees. On/around 7/27-7/28 I contacted CHW and filed a claim. I got the infamous email they send out as well as the robo call to my phone telling me a contract had been dispatched and they would be in touch.

Air conditioner repair. This was amazing. I woke up to my middle zone living areas 80 degrees. At 7 am I went online to file a claim and by 11 AM it was repaired! It just doesn't get better than that. You couldn't ask for faster service.

I had what I thought was an issue with my air conditioning and notified CHW by the internet service which was quick and easy to navigate. The response on a service company arriving was very quick and way quicker than I thought a person would be found. Overall the CHW to find someone was great. The company of choice to see about my problem was great and got my air conditioning up and running back in no time. For the service fee of someone coming out is very reasonable for major problems.

We've been customers of Choice Home Warranty for 4 Years+ and recently had our first larger claim to which they denied it. They sent a nice email saying they'd work to resolve it, but when my wife got on the phone with them, they were extremely rude. When my wife asked to speak with a supervisor, she was advised there was none. Eventually she got the name & extension of the supervisor but was told the supervisor would reach out before EOD. That didn't happen.

Absolutely the worst home warranty coverage & “customer service” I’ve ever experienced in my life. I filed a claim for my HVAC unit in August. I was told a vendor was scheduled the next day between 11-3 pm. The vendor then called & said “it’s more like 8-8 but will call 45 mins ahead of the appointment”. I thought that was fine & with heads up it was reasonable.

The gentleman, Shawn, was very knowledgeable about the warranty service, was able to explain it in detail in at a level that I could understand. He is a very personable person and kind while explaining all the details of the Full Coverage Plan. I was impressed with him and his performance.

I contacted Choice Home Warranty in July 2019 about my air conditioner unit. The technician stated the unit needs replacing. I contacted Choice Home Warranty to follow up with the status because it was taking so long for a technician to replace my unit. I contacted Choice AGAIN and the representative stated they want a second opinion. I was puzzled but I took another day off to meet the 2nd technician, he showed up 2 days after the schedule appointment. I contacted Choice Home Warranty a 3rd time and they said they wanted another opinion before replacing my unit. I requested off of work a 3rd time.

Fast excellent install of new garbage disposal at ** in Gilbert. First call Monday morning, job complete by 11 am. Service tech from Amigo Rooter and Plumbing did an outstanding job - professional and friendly. Would recommend Choice.

I purchased a 3 yr plan that I paid for at once. Got their ultimate VIP service that covers all. AC goes out and they decide to refuse warranty because my filters were too dirty... 3 months of requesting photos or proof of this went unanswered. I paid $18k out of pocket to replace 2 brand new units and request that they come out so the new units are added to the maintenance warranty. They refused. The spigot to the main water line broke off and I called to have a plumber come out... They said it's not covered because the spigot is not Inside the house. I love how they call and email every day now that my warranty is due to renew but go silent when I requested proof of why they refused coverage on my AC unit. Don't waste your money.

I like to take this opportunity to thank your personnel for their professionalism in assisting me in obtaining this Home Owner's Insurance Policy! My manager at The Air Force Federal Credit Union told me about your insurance policy and how she love it because your company always provided superior service; henceforth, I called and obtained the same insurance policy!!! Since I just purchased said policy yesterday, I haven't used the policy yet, but I'm also expecting superior service in the future!!!

They are not trustworthy and helpless. Their job is not to protect you saving big expenses when something happen to your household item. Their job is how to fool you around and try to not to cover you the best ways they can. I have refrigerator problem so I called Choice home warranty and claim issues. Few days later some third party company sent me a very unprofessional technician to my home and try to resolve issues. He told me that refrigerator is end of life and there is nothing he can do to fix the issues that I have right now. Issue was refrigerator died on us few times and melt food and also has water busted issue.

Sign up was easy. They worked with me and what I can handle. Service was great. I explained how at first I wasn’t going to consider because the sales people kept calling me at work after I already spoke with someone.

The Service Technician that was sent out was very knowledgeable and it did not take him long to find and repair the problem. I would recommend him to others who might not have a home warranty policy. This is the first time we have had repair work done since buying our home.

Last year my heater needed to be repaired and replaced and Choice Home Warranty chose to replace the heating elements. On August 30, 2019, the same water heater started to leak causing water damage to the inside of my home. On September 5, 2019, Choice Home Warranty chose to not replace my water heater stating their contact states they would not replace the water heater. I never signed any contract with them and they do advertise on their website that they will repair the water heater or if they could not fix it that they would replace it. I paid the $60 dollar service fee to have a plumber come out and say the water heater needed to be replaced. This has been a bad experience with this business and everyone who feels they have been taken should file complaints with the appropriate organizations.

Just got Choice yesterday after a tumultuous ride with PHW. Horrible customer service and follow up. Looking for a new company. I figured George Foreman would not let me down. So I'm looking forward to a long relationship. In this age of getting over on the customer, the reviews for Choice were generally positive so I decided to check them out.

Technician found problem and repaired, he was courteous and efficient. The problem was initially thought to be a leaking garbage disposal but the mechanic quickly diagnosed a leak at the sink connection as the problem and resolved it. Thanks again for your quick response and quality repair.

Within 36 hours of requesting help on a dryer repair, the technician had been out and repaired the issue. He arrived within the that they said he would, and he was clearly knowledgeable and appeared to do a great job. We were grateful with such a timely response to our problem!

One claim filed for failed ac unit. Told that they would 'try' to get a contractor to contact me within 48 hours. A week later, received email saying there was trouble finding contractor to get to property. At 9 days later, told to find someone on my own. I had someone come out to property THE DAY the unit failed. This is Texas. It was 106 outside, and 112 in the house. Repair was completed at or near the lowest end of national average for a repair of this nature. They have refused to honor the claim, because the contractor did not get their 'permission' to do the work, even though the part replaced falls within the 'included' section, and the cost was fair and reasonable. They are refusing to cancel the policy and refund all money paid for a seriously flawed policy. Next step? Court.

Dryer / Dishwasher. Superb Customer care, professionalism 2nd to none & very knowledgeable about coverage. All my concerns & expectations are always met. I highly recommend this service. When service techs fail to arrive, I am always contacted to make appropriate adjustments to service call.

I have had 3 claims this year and they did not cover any of them. They find ways out of all of them. Worst company ever. I have used other Home Warranty Companies and have never had any issues. I will not renew with them and I will tell everyone I know to never use them.

I was experiencing a problem with the outdoor unit for my air conditioner. I called CHW and they said they would secure a repair company to come out and inspect the unit which was done within 24 hrs. The motor was shot, and CHW authorized the replacement of the motor. My only cost was my deductible and finished the same day. I was very happy and the workers were very professional and were done very quickly. I would definitely recommend CHW .

Contacted CHW at the beginning of September because our refrigerator stopped working. CHW contracted with a company that never showed up, but as soon as I alerted CHW, they contracted with another company who arrived the next day. The technician concluded that the unit would cost more to repair. Within the hour, CHW contacted me with a cash replacement offer. Kudos to CHW.

Company refuses to pay what was agreed upon and blocked out phone number so we can not contact anyone. There is no one to speak to and they mislead both the service company as well as their customers into thinking that a service will be covered. After the service is performed, they come back and say they will only pay a portion.

My A/C was repaired and cooling my house within 30 hours after calling Choice Home Warranty. I was very impressed with the efficient manner in which my repairs were done. Thanks so much, especially since the temperature was 100 the day of the repairs. I highly recommend this company.

Choice Home Warranty (CHW) works harder to deny a claim instead of helping the consumer. When I first called to start my claim, CHW could not get a contractor out to check my system. The one company they hired was unreliable. I rushed home to meet him then he said he could not make it. I left work early to meet him for nothing. He told me to call the company and get someone else to come out.

This is by far the worst Home Warranty that I’ve ever encountered. My A/C unit was first having issues with the duct system. They came out, had a tech review he saw the same issues as we did and reported them. Guess what?! Claim denied! Appealed and it was denied again. So we had to pay for the issues w/ our own money. Not happy! Now the unit has gone completely out. It’s leaking Freon... Freon stays in for about a few days and then it’s gone. They sent a guy out who said it needed to be cleaned that’s why it was leaking and had stopped working. Really dude?! We got a second opinion and as we suspected the unit needs to be replaced entirely. So guess what?! Another denied claim. Appealed that one, it was denied again saying that the unit needed to be cleaned. That’s straight BS.

I have experienced multiple issues with Choice Home Warranty. One is that the company states they will fix or replace a broken appliance and the fact of the matter is they will not replace a broken appliance, however they will offer funds to replace which are way lower than the actual cost. When my washer broke, CHW stated the national average for a clothes washer is $350 which was not even half the cost of a washer and refused to replace even after I told them I was fine with whatever their replacement item was as long as it worked.

Ray, the sales rep was outstanding and very customer friendly. He is very articulate and went above and beyond to get me the best deal available at Choice Home Warranty. I believe all sales reps should be like Ray called and spoke like a true professional!!!

I would NOT recommend this company to anyone. I had someone come fix my water heater. They said they didn't cover it. It WAS on this the list. I called again and ask them to come out and fix my refrigerator as my ice maker is not working. They said they Didn't cover that. IT IS ON THE LIST. THe contractor that came out told me this was the WORST COMPANY TO HAVE FOR A HOME WARRANTY.

Called to report refrigerator is not working. Claims person submitted claim, I received a response a technician would be there in 5 days, result I needed a compressor. I was informed they’ll give me $499.00 replacement or a single door refrigerator (I have a side by side). I was given a different claims person and was offered $599.00. I called the sale representative and was told I would get comparable to what I have. I told claims agent what salesperson told me, wherein I was rudely informed that it was basically a take it or leave it deal. Ok I’ll have to take it. Then I’m told it’ll take 30 days, yes, 30 days for the check to clear to get to me. I said I’m going to cancel and was informed if I canceled I wouldn’t get any money even though I had already put in a claim. Don’t buy this warranty!!!

I was very impressed with the lengths you went through to get a dishwasher repair man to my house and in a timely fashion as well. He was professional and knowledgeable. I have had a previous warranty plan and I had to go through hoops the one time I used it to get service. Thank you for this!