Choice Home Warranty Reviews

The guys did a great job. They were timely and made sure they found the problem. They came back in a timely manner and put the mechanism up. They replaced all the old wiring and cleaned up their mess. Happy with the service.

Jordan was very pleasant and helpful to me. Very considerate and knowledgeable. He knew his job 100percent. He went the extra mile to get it cheaper for me. Greatly appreciated. I would tell my friends and family about your company.

The company reached out to us and offered me the number that at the very least I needed to get in order to get something similar to what we had. It still required money out of my pocket to get the exact same thing. 3 stars is probably generous considering it took me 3 separate phone calls that were all lengthy. Only after I submitted this review did I get a response with someone willing to assist me. The one bright spot is that it took less than 24 hours (although I did reply with a private message and they never responded). I understand they are trying to make money but to be so reactive and not customer centric is a pretty terrible formula for a company. I'm still not sure I would recommend this company. If one has to put up a real fight every time something happens when they purchased protection, it really doesn't seem worth it. Be better than me and do a little more research into the companies that provide home warranties.

I have been with Choice Home Warranty for over a year now, and I am very unhappy with the support I have received since I've been with them. I have two homes that are with the company, and between the two homes I have submitted maybe ten claims. Out of the claims I submitted two was a write off and maybe one fixed. There is always a reason as to why my claim can't be honored. I am so sorry for not checking the reviews, and now I'm stuck with another two years on this contract. I am paying for all my repairs out of pocket, and once this contract is over, I will not sign up with anyone else. Stay away from Home Choice Warranty, they will not fix anything for you.

This home warranty is the worst choice you could select. They find any means possible to refuse meeting their obligations. This claim was for an AC unit that had failed. The contractor confirmed and CHOICE HOME WARRANTY DENIED the claim. They disregard you as a customer and delete your account as soon as you attempt a claim. Good luck if you choose this company.

Because we were given a 11-3 pm window for our service technician, my husband waited at home all day for them to show. Once I called the technician, he said he was running behind, with no apology for our wasted time & no phone call to let us know he was running late. He showed up about 4:00-4:15 and was very courteous. Everything turned out fine in the end. This is NOT Choice's fault, but wanted to share. Our microwave couldn't be fixed; Choice is to mail us a check for a replacement, which is great. Thank you--

They are fantastic! I have had them for a couple of years, they respond quickly and the companies they use, the techs are very knowledgeable, courteous and friendly. If it can't be fixed, you receive a check within 30 days. I would definitely recommend them.

Air conditioner. Your service was excellent. As soon as I called a repair person information was sent within a couple of hours and appointment made and the repairman called, made his and came to make repairs. A part had to be ordered, that was done within two days. Thanks for for service.

I had to wait 3 days to fix my hot water heater. One excuse after another, look at my phone calls to your company. I felt like they were looking for a reason not to fix my water heater. The tech that came to my house was great. He said I can't fix it till I get approval from Choice, that was the big problem.

The Customer Service Rep, Brett was a professional and a pleasure to work with in explaining the coverages and payment options. No high-pressure sales tactics with Brett. He made me feel at ease and was patient with my many questions. Highly rated company! Thanks!

I wasn't pleased. It took almost 6 days for the repair. However the Serviceman Tim from Noah appeared to know what he was doing and I now have heat. Lastly; I had an emergency with my washer twice and wasn't happy that I couldn't be reimbursed-the approval office closes at 5 and my problem happened after that 7 pm.

I just purchased a home warranty policy through Choice Home Warranty. I did some preliminary research is home warranty companies and opted to contact Choice. The gentleman I spoke with was very helpful, friendly, and knowledgeable in their various options. I can only provide a review as to this initial contact with the company. However, they were referred to me by a reliable source.

Microwave repair. Repaired loose wire in touch screen. Razor Sharp Co., made the repair on his first visit. We didn't have to wait for a repair part. Greg is polite, honest and friendly. I would request his services if needed in the future.

UPDATED 4/23/2021: Well, I must say so far they have been responsive and assisted us in our home repair issues. We had an issue with one of the contractors, but they found a new contractor quickly. I've had to use them twice so far.

I paid $698 for my warranty only to find that every time I needed service; there were no service people in my area or they were the worst of the worst. I ended up getting my own person nearly every repair and then the battle to get reimbursed began. Their approval line seems to be answered occasionally and I had more than three contractors say they couldn’t sit longer than 20 minutes for approval. So that means your claim is denied. Then I have to jump up and down screaming to get the warranty coverage I paid for.

Got Scammed. They schedule the cheapest, lowest skilled repair technicians with long wait times. When my AC broke down, I gave them four days to fix it. An AC guy came but said he would have to come back, never came back. Paid $65 fee for them to come out. Asked if I can find my own repair guy to come and do repairs, they said yes and just file the claim later. Got the AC fixed asap and when tried to file a claim, they brought out steps that were supposed to be followed.... WHAT A SCAM!!!!

Service was promptly on time. Problem diagnosed quickly and serviceman was professional. Stated new part would be available the following day. It has now been over 8 days and no part, no phone call, no text message, no email no nothing. No oven. I am not happy with this company

Updated on 08/14/2020: Water wouldn't stop running out of canister so had to turn off water coming into toilet tank. My repairman kept me informed on when he'd arrive. Very nice gentleman fixed the problem right away with new mechanism. He listened to what I described and immediately repaired it good as new.

Mr. Leo did a great job getting me set up for home service 2020! Explain everything and answers my questions, his supervisor was also helpful as well! Leo provides a quote to meet my medical disability budget and better coverage than current warranty provider!

Amazing customer service! They make it so easy to make a claim. Denise ** is so helpful with all my questions & concerns. I've never had a bad experience with Choice. I renew my policy every year just to have peace of mind.

So awesome that we finally have gotten a warranty program and Choice Home Warranty is very affordable and so easy. Milton ** was outstanding and is very good at his job. We got discounts that really sealed the deal. Again so affordable and a great reassurance of peace of mind we are covered.

Technician was professional, friendly, explained what he was doing. Let me know he could not repair at that time needed to hunt replacement parts and if parts could not be found CHW would contact me shortly, which they have and now in process of working out details. CHW has been very helpful to me with every problem I have had. Glad I have them. Thank you CHW.

My first experience/impression of Choice Warranty was very good! I was connected to a representative very quickly and Maurice was courteous, answered all my questions and went above and beyond in finding the best discount for me. It was a quick and easy transaction. Thank you!!

Started on 09/29/2019. After AC Tech came out on 09/30/2019 CHW decided to refuse warranty. Said it would not be covered because of corrosion on the Evaporative coil & leakage. 10/01/2019 AC tech returned to do leak test & refill Refrigerate at my expense. "No Leaks Found"! He added 4-1/2 lbs. of refrigerate & said it was fixed, $390.99.

Awful! I have always had a Home Warranty Company and decided to switch to Choice Home Warranty this year. I filed a claim because my furnace wouldn't start up and needed one 2 parts replaced and it was denied due to squirrels dropping nuts down the vent pipe? Are you kidding me?! What a lie. Having a small issue with your furnace is exactly why you would want to buy a Home Warranty Policy. I am definitely going back to my old company (HWA). Choice Warranty did nothing to address my concerns and would rather lose my business than replace a few inexpensive parts.

Do not like paying $$$ for any purchase before I know what I am buying. Now that I have paid $525, it took 2 calls to have the policy emailed vs. 5 days in the mail. In view of inability to study the content before paying, I will look for any "hidden small print" as I now study the policy.

Your rep Ryan was very helpful and explained your plan to my satisfaction. He also explained how I could save if I signed to a three year contract, however I wasn’t financially ready to do that but I did appreciate the info.

I am a property manager in Florida. I have couple houses using Choice Home warranty service. I usually request an claim online. I always got the response within couple minutes. This time because the tenant mention about the plumbing issue. So I would like to speak with a live person. I was surprised. The phone only rings couple minutes and got staff talked with me. (I prepare to make myself a cup of tea and wait for some help.) I don't know how it go tomorrow with the plumber. I am happy with the service they gave me this evening.

I am very pleased to have dealt with Mr. ** as the representative for this product. He was very pleasant even when I wanted to discuss it with my husband and call him back. I never felt pressured. I believe the product as described to me sells itself. He answered all my questions and offered me an even better deal than described online. He explained very thoroughly what I would be receiving. Hopefully I won't have to use it but I feel at ease knowing that I am covered.

Diagnostics indicated the back plate and circulating fan needed replacement. This was accomplished by removing the back plate to access the fan. Tech 1 removed and replaced the back plate as I recall, he also reinstalled drawers and shelf covering back plate receptacle. Tech 2 removed drawers and shelf to replace the back plate and fan. There was some difficulty noticed during removal. He installed new plate and saying he was done, left abruptly. The drawers and shelf was not reinstalled. We were to allow time to defrost the evaporator coils, which we were doing. While inspecting for defrosting it was noticed that the receptacle that the back plate sits in was cracked in two places on the corners. The purpose of the redesigned backplate was to assure water was diverted from the fan. Now there is a gap left allowing water to access the fan due to the cracks on the corners. Additional help is needed.

The Technician came and Found what the problem was and he was able to replaced the motherboard on the unit and was able to bring the heater back and working again. I’m happy to see the heater is now working again. Thank you.

I purchased this plan because it sounded like a good warranty. If I ever need to use it, time will tell if it is worth it. The sales rep I talked to was friendly and courteous, and explained the program to me in a knowledgeable manner.

I canceled my policy within days of purchasing it because it did not cover all of the pipes in my house. Called a week later to ask about my refund and was told it would take 30 days. I asked why and was given no explanation. Just holding the money hostage I guess.

I would definitely be more cautious on those ratings with 5 Stars as they were probably written by people for Choice. I think I must have done one too. They pay for a small repair and then entice you by saying they will give you a couple of months of coverage for free or a "free" service call if you could write a good review for them. I know I was approached by them in a similar fashion. So please do your homework and look before you leap. They were bold enough to tell me that "all" home warranty companies have complaints against them but yet they are still in business!! That itself proves how they are out to get innocent people!!

This company is horrible. We paid for the additional coverage of our well pump which went bad. They sent out a guy who wanted to replace everything. Then Choice denied our claim. We have been w/o water in our house for 4 days trying to fix the issue. We have appealed and have now had to wait an additional 24 hours for a supervisor. Save your money and use a different home warranty company. This one is not as good as they claim. They take your money and fail you when you call them for assistance.

Dryer would not start. It took 2 times for the guy to come out to look at it, the first time he didn't realize I was home, but the second one time he came and looked at it and the job was finished, it was going to cost too much to fix it, so I got a new dryer. The best home warranty there is!

It was easy to hold of your office by phone. Cordial, friendly and understood our need, THE A.C. Response time was quickly for my call and actual visit by A.C. REPAIRMAN. MY THANKS TO YOUR QUICK RESPONSE AND EQUIPMENT FIX.

The service has not started so I really can't give a rating until I actually use the service. So far the Home Warranty sounds good. The gentleman I spoke was very convincing. We will have to see how it works out. The fee is less then we have been paying to another Home Warranty.

Very professional, informative, answering all questions. Mark did good job.choice seems to be the go to company. I was impressed their operation was so close to my home in Marlboro. I liked the 42 month deal with the discounts. Especially discounts for veterans.

Rekey. The Contractor was great and knowledgeable. He changed 4 of our locks. Very personable. Gave advice about other areas in the home I asked him about. Would recommend him to others for any other service. He was on time for his appointment with us.

I had an issue with trash compactor at rental house and it was fixed and service tech did a great job with appt time and actual service itself... So far I have a great experience with Choice Home Warranty with pricing and repair... I will def. recommend to anyone especially landlords and real estate investors as myself with rental properties...

It was excellent. Francis has a very nice way about him and is able to make me feel completely comfortable using Choice Home Warranty. I was a little hesitant after my last experience with AHS. I was a customer for 14 years but home warranty companies are only as good as the people they hire. I know this will work out great for me so thank you Francis.

I called about our furnace not working and they immediately got someone assigned to the repair. The company was here early afternoon and had the problem diagnosed and needed parts ordered. They are scheduled to come back and finish the repair Monday morning. The repairmen were very friendly and competent. They were good to explain everything to us.

I called them I Saturday that my furnace did not come on. They set me up with an appointment for the following Monday. Scheduled for 11 am - 3 pm. They were there at 11 am and fixed the problem. I was glad that they came out early and were very pleasant and informative.

We all need our washing machine to work and get repaired quickly. I was pleased with efficient and convenient scheduling. AZ Appliance did a great job. Their technician was very pleasant and efficient. He diagnosed the issue quickly and did not leave a mess after the repair.

On Thursday, October 24, I received a call from Choice Warranty and was transferred to, and spoke with, Brittany in Sales. During our conversation, I enrolled in "Total Coverage" (discounted to $480 @ $65 per service call). Terms were to be for 13-months coverage (1-month free) and include the limited roof repair coverage as an added incentive (for which Brittany requested & received approval from her supervisor). Brittany assured that, within a few minutes after the call, I would receive two e-mails. One detailing the specifics and terms of the "Total Coverage" I procured, and another confirming the addition of limited roof coverage. I did receive an e-mail detailing Total Coverage; however, the policy states that limited roof repair is optional at additional cost. That's is not what I was sold. Please provide me confirmation that my coverage includes limited roof repair as stated to me by Brittany. Thank you..

Washer. The service Contractor was very efficient and professional. Choice Warranty is recommended to all my friends and relatives. I am impressed with the service with the staff at the call center. They are so helpful in providing fast courteous service. Thanks again for being there!

The person on the phone refused to give his name, just said said he was a manager. He rushed me off the phone so he could get onto the next sell. I will most likely cancel and go back with the local company.

Stove/oven. He was very efficient in his work impeccable! Fast on troubleshooting my issues. The workmanship was great! Hard to find knowledgeable people, this is someone I would like in the future. No plans on a service call, however, I would recommend his business.

I felt fairly confident about my choice today choosing Choice Home Warranty until I reviewed the policy after paying in advance one month. I currently have Old Republic and have been mostly satisfied with their service, but at what I feel is a premium monthly rate. (No pun intended!) The salesperson for Choice Home Warranty who called me is very good at what he does. And that is to sell. He could've sold ice to Eskimos. However upon review the things he didn't disclose is the limitations Choice puts on their repair or replace items.

The appointment was timely and the service technician was very good and finished the job in a reasonable time. HOWEVER, I received a determination on claim ** saying Choice would not pay because it was a “maintenance” issue. The drain in the kitchen sink was leaking around the outside rim. The plumber had to loosen it and put in some plumbers putty to stop the water from leaking under the sink. How could I have prevented the plumbers putty from wearing away under normal use. A homeowner should not be expected to remove a sink drain and apply putty. That is why I have Choice Home Warranty.

I’ve battled them for 2 months to get our ac repaired which was covered by their most expensive plan but their contract is very shady and lets them get away with anything. Ac repair technician were at my house 2 times and concluded that unit needs to be replaced and also said that this particular company will deny the claim and they do it all the time. Look somewhere else since most likely you will be left stranded with choice home warranty!!!

I was really impressed by how they continued to find a heating/cooling contractor to come out and fix this problem. I was constantly kept up to date on this by calls or e-mails. The technician was found and came out on a Saturday to fix the problem. Very courteous and professional and solved the problem in a short amount of time.

I telephoned on 6/17/19 to request service on my gas range (burner wouldn't light). The claim was filed by CHW on 6/19/19 (why delay?). Told no service rep until 7/2/19 between the hours of 11:00 a.m. to 3:00 p.m. At 4:22 p.m. I called the service rep and he told me he wouldn't be coming that day but he could come on 7/5/2019 (after Fourth of July weekend). On 7/2/19 I called CHW & asked for another service provider. No one available but would hear from someone within 4-24 hours.

We were told that the warranty covers Air conditioning and heating. We had CHW techs come out all summer to look at our AC that wouldn’t cool below 78 degree, eventually not cooling under 84 degrees by the time we called a company out on our own. CHW techs said the ac works fine and would fill the Freon. We had four CHW techs out and the fifth was a no show. That’s when we called a company on our own which showed us right away our ac unit upstairs wasn’t working at all.

Dishwasher repair - Tech was awesome, did the job in a timely manner, was courteous. I was very happy with the service I received. I would recommend Choice Home Warranty to all my family and friends. I think it's a great value and brings me peace of mind.

Nealy Plumbing LLC was dispatched to address a garbage disposal back up causing a leak under my sink and backup up into my dishwasher. A foul, smelly mess! Plumber was prompt, professional, and courteous. He determined the problem; replaced the garbage disposal, cleaned up the wet area and focused until the work was done. He just happened to have a disposal in his vehicle so he came ready to do what was needed. I was very pleased and will continue my warranty.

Loud noise coming from A/C unit. The technician was on time, polite and explained exactly what the fault was and what he would do to correct the problem. He solved the issue and as he said it would do, the A/C unit is now functioning and there is no noise, in fact it is operating very quiet to my satisfaction. I am very pleased with his service.

I wish it wasn’t so hard to become a new customer. After calling for a quote I felt like a number and wasn’t being heard and not given a competitive quote. So I didn’t purchase. It wasn’t till I hit the callback list that I had a clerk who understood what I was looking for and worked with me for a competitive quote. Had the first caller been focused I would have bought sooner.

Company answering service request very prompt and courteous. Very respectful of my home and wood floors. The issue of concern was a yellow flame in my oven and broiler. He checked it out and explained that orange glow is ignitor, the actual flame is blue.

Dishwasher. Agent listened well to my discussion, and responded with satisfactory solution. Ironic fact is that same claim occurred with our New York home and our Florida home within six week occurrence, and both issues were resolved satisfactorily. Will continue to use this service.

CHW was totally unwilling to be fair with a claim. I had a $480 claim with the part alone costing $280. Choice Home Warranty was only willing to reimburse me $60 claiming that was their rate for the repair. When questioning this reimbursement amount all I got was a total runaround sending me back and forth from one department to another. Do not use this company they're a bunch of scammers! They're extremely nice when they want to sell you a policy but when you have a claim they're totally different and do everything in their power to not pay.

Call Choice and reported the issue with my AC, the person on the phone was extremely nice, she set me up with island breeze air conditioning for repairs. The process was so easy and the time Choice customer service rep gave me was fair and timely. I also want to give Choice kudos in finding a decent ac repair company, owner Robert was on scheduled to get me on the books, and the ac service guy Dan was great. I am so glad I choose Choice Home Warranty for my appliances needs. Thanks to Choice and thanks to Island Breeze.

Last Sunday, our water alarm sounded that we have a leak. Discovered leak coming from a 3" drain line to bronze elbow. Called Choice warranty and they sent out a plumber within the next two days. In the meantime slowed the leak with a 3" rubber drain boot. The plumber came to our house and examined the situation. Paid him the $60.00 and he left. No news for a couple of days. Called our claims specialist and left several messages. On Monday she called back denying the claim stating corrosion was the factor. Hmmm?? Corrosion on a copper pipe? Not present since there was no blue green stain anywhere on the pipe.

DO NOT WASTE YOUR MONEY OR TIME!!!! I was denied an AC repair by Choice Home Warranty. The denial stated they would not replace the part because the unit was "Dirty", which caused the part to break. After speaking with Total AC, they stated this was not true, and that the part warped due to normal wear and tear. I then disputed the case and was assigned to a case worker. She places me on hold, and comes back and states that the AC company told her the unit was "Filthy" and that is what caused the issue. In disbelief, my husband calls the AC company and they have absolutely no record of the call, and assured him that they would not say that.

We had to submit a claim as our washer began displaying error codes and stopped completely wash cycles. The response was very quick and we received an immediate follow up from a repair specialist. Once he diagnosed the problem and cost, Choice again responded promptly and gave approval to carry out the necessary repair. Our serviceman was courteous and prompt and had our family back in business before our laundry had time to pile up. We are thankful to see our first experience using our home warranty was a very good and efficient one.

I wish I can give minus stars. Beware!! I don’t write reviews until I get consistence best or worst service. I am giving stars based on below experience I have over some time:

I have not had an opportunity to use your service yet. So I cannot recommend you. I will be glad to give my opinion once I have had dealings with you. My initial contact with you over the phone has been good. I will be glad to to rate your service one I have used it.

Thank you for letting me choose my own technician for the repairs to my garage door. And, thank you for sending me money back for the repairs that I paid out of pocket. Choice has helped me overcome a home repair in the past and has always come thru for me. Thank you.

I was considering changing warranty companies. I person with the company called me back after my online quote. He was friendly at first, then became very pushy and rude when I told him I need to talk with my wife and to call back in 10-15 minutes or give me a number so I could call him back. He was rude and I finally said, "Don't call me back, I'm done with your company" and I hung up. DON'T use them, I will pay more for another warranty company if I have to, before I will ever subscribe to them.

I recently purchased a new home, which is about 10 years old. Went with Choice Home Warranty as the reviews seemed good. I have submitted 2 claims for my air conditioner, two separate times. Both have been denied. I agree the sales reps were outstanding, mine also "spoke with a supervisor" to get a lower rate for me, but actually having the work covered is another story. I have canceled my warranty and will sign back up with American Home Shield, that I used in another state with a previous home. Home shield covered 100% of my claims that I submitted on a faulty hot water heater. Please don't make the same mistake and fall for the reviews, which majority are regarding the sales rep.

I have a 50% coverage rate with CHW. I had a sump pump fail and a water heater leak. Both normal wear and tear failures, but in their fine print they found ways out of coverage. The water heater tank developed a leak and began to flood the basement. Thinking I would be covered, I wasn't worried. But somehow they don't cover the actual tank. Now I am stuck with the $1800 bill to replace my water heater and the process delayed the repairs for a day. That means no showers, no laundry, no dishes, etc. The sump pump was a less expensive venture, but still left a bad taste in my mouth.

Jerry ** was so prompt to call, and answered all of my questions in detailed, easy to understand English. He wasn’t pushy, just very courteously helpful. I really appreciated the way he made me feel like a valued customer. He went out of his way to get me the best deal for my money, carefully explaining each offer. I am so very thankful for well trained representatives such as Jerry **.

Kendra was a very very professional salesperson. She did everything we requested and more. She explained different plans with us and found a plan that was a good match for us. Kendra is a pro! Thank you for having her as part of your company.

Company refuses to process claim. They say that oven doors, handles, hinges are not covered. The issue deals with the oven cleaning locking item which is not part of the door. When the tech arrived to repair Choice said it was covered. Now they say it is not covered. They say it is part of the door. It is not connected to the door, it is part of the main body of the oven. Horrible customer service and frankly they were rude.

Agent answered questions to my satisfaction. Do not know what else to say. Saw on facebook, filled out form, called phone number provider, had more questions. He answered then, gave me cheaper price. He said talked supervisor.

Checked out many companies. Choice Home has the best plans and the best price and service call price. I needed a plan fast and got coverage for the new buyers to start when they move in. I would for sure recommend them to everyone.

Consumers beware this company will take your money and if you happen to be unfortunate and file a claim they will deny it. I’ve been with the company for a couple of months And on my first claim with issues with my refrigerator I was denied. I will take my losses and move on but I am warning you not to waste your time.

It was a pleasure dealing with Amy when setting up my new account. She was knowledgeable and helpful. I would recommend this company to a friend. I feel that your total coverage plan is well worth the cost and is far better than the plan I had been signed up with.

When we bought our home in Dallas, GA, a little over a year ago, it came with a $500 warranty from Choice Home Warranty. We realized a few months ago we probably wouldn't renew the policy when it expired this month because it doesn't seem worth the money based on what is actually covered. Over the past three months, their sales staff has harassed us non-stop. I received two or three phone calls PER DAY from them, plus at least two emails every day and an occasional text. I asked them THREE times to stop calling me because they were disturbing me at work. One salesman actually laughed at me before I hung up. Now that the policy has expired, they are STILL bothering us! I blocked all of the phone numbers from New Jersey, but one just slipped by this morning. I am at my wit's end. LEAVE US ALONE!!!!!

Within one hour of requesting service, I was put in touch a repairman technician and I made appointment to have my appliance service. I am very happy with Home Choice Warranty and their services. I would recommend them to all the people I know who are in need of appliance service.

We found the overall experience very good. Keisha contacted us by phone and was very professional and very helpful. She answered all of our questions and concerns. I would have to believe that she is a definite asset to the company.

From beginning to end this was a positive and great experience. Shawn answered all my questions and was super helpful and kind. He put me at ease and returned my call as he said he would. He made this a very pleasant experience. Thank you! I hope this is the beginning of a long relationship. David

We received a home warranty from them per our closing agreement for our new house. We've used them twice, water heater and furnace, and both times they didn't cover what needed to be fixed. Each time there was fine print to show they didn't cover what we needed. There is so much fine print for each of the systems/appliances covered you'll never get anything fixed. That fine print is not readily available until after you purchase the home warranty and get the details of the contract. Completely worthless!! If I could give them negative stars I would! We've talked to customer service (and up the chain) about these issues and they just come back to the fine print. Good for them but terrible for customers! I'm just really glad we didn't pay for this home warranty, luckily the sellers did. Terrible company!!!

This company is horrible!! I've called them out to my house at least 4 times now and every time they say they don't cover it!! When clearly on the website it says they do. I called to make sure before I purchased this warranty certain things were covered and Home Choice Warranty themselves says they all were and when it comes to fixing it or replacing they say they don't!! I have to pay everything out of pocket every time! Don't say you will cover certain things then don't!!! Then we spoke with James ** a case manager who told us they do cover it but only certain parts!! He was not professional and did not care what we had to say!! This company is a bunch of crooks!!! Don't waste your money on them!!!!

My washer just quit working. I called Choice Home Warranty at 3 pm and was told that a repairman would be out between 3:30 and 8 pm. I had to go out leaving my husband to greet the repairman. When I returned home, the washer was repaired and works beautifully! I am very pleased with the service I have received and have recommended your company to several people already. I definitely plan to continue my contract with CHOICE HOME WARRANTY!

The clogged drain, tech couldn't fix it, they closed the ticket saying tree root coming into the house. Got a private plumber to fix it clog. There was no tree roots coming in. Worst service. Do not go for this service. This is not my first experience.

My sales rep was friendly and knowledgeable. He did his job and wasn't too pushy when I declined his upsell. I am happy as of now, but just signed up and will see how it goes if I ever need their services.

Representative, Myles, was very helpful with going over the coverage and pricing. Made it simple to understand and easy to choose the right plan and coverage. Ended up getting more for my money than AHS. Gave me confidence that I chose the right company to cover my home.

This warranty does not cover anything. They say they will cover everything but there are a lot of exclusions and the exclusions are the ones that always broken so beware. Might as well save your money or invest it on something so when that time comes you have the money to cover yourself. These people are scam. Will never buy them again.

Purchase of CHW. He was not tentative, unprofessional and wanted to just move through the sale. I had questions to ask and was rushed through the purchase of the warranty. It’s important that professionalism occurs over the phone in a customer service environment.

The experience was almost seamless. I received the confirmation via email almost immediately. The technician called me in less than 12 hours to set up an appointment time. He arrived on time and completed his work in a minimal amount of time. The tech was completely satisfactory and friendly. Thanks to all involved.

The technician showed knowledge and provided a state of the art. He identified the issues and addressed in a short period of time. Also spoke to me about the reasons of the problem and how I can anticipate in a future to similar heating issues. He returned peace and tranquility to our home. A job well done!

My Dryer was not heating. Called Choice and the repair was completed in a matter of minutes. The Tech was fair and made recommendations. Great guy. I even gave him a tip for a job well done. No more issues.

Preferred plumbing came quickly and assessed the problem. They returned the next day and replaced the part. Service was satisfactory, but the tech could not speak very good English so we had a hard time understanding him. The circulating pump needed to be replaced and that was done.

I called you with a problem with my kitchen sink. Right away you contacted a plumbing company and sent the number I could reach them at. They came out and in 20 min the prob was solved. He was courteous and professional he did a fantastic job. Thanks for contacting this great plumbing company. They were the best.

I was shopping around for home warranties since I’ve only been with HMS. After talking with Scott ** about Choice Warranty, he was more than proud to work for such a company that had been ranked #1 for the past 10 years. Due to his knowledge and pressure free approach, I decided to stop shopping around and sign up immediately. Thank you Scott!

DO NOT under any circumstances give this shady company any money. They will send unqualified techs to your home who will fix one (probably nothing wrong with it) thing and then leave. When your problem continues, they say it's a new call with a new service fee. When it comes down to a unit needing replacement, they tell you that what's wrong with it isn't covered, even though their ads say they cover even old appliances. Total rip off and will waste your time until you stop calling them. Save your money and fix your own problems.

I was impressed with the professional service as I signed up for home protection. The young man clearly and consciously explained the plans. I'm not always telemarketers choice of clients. With 37 years active duty, retiring as a Marine Colonel, I tend to intimidate a few callers. But if you are going to sell something you need to know your product - and he did. My questions were expertly answered and he often answered my next question before I asked it. He wasn't just reading a script that he had to get through, he paused several times and allowed me to ask a question or ask for clarification- then he would continue. I don't know if calls are outsourced or not but, this man represented the company in an exemplary manner. If the rest of the company has the same genuine concern for the client I can see how they earned the number one spot in Home Warranties!

Fridge was not working properly. Called for service, I was told the repair would be done within two days. I wasn't happy waiting for two days with a refrigerator that was not working right. The same day I received a call from the service provider Choice called. He was in my area could he come over. I said yes. He was there within an hour and fixed the problem. Very happy.

During the first cold night of the season, two nights ago, we switched over to heat but woke up yesterday morning with no heat in either zone. As bad luck would have it thermostat was broken on top floor and furnace fan/limit was broken in the basement. Made a claim at 8:00am on the CHOICE website and by midday a technician was in contact with us and visited later that afternoon. The broken fan/limit switch was replaced and a new thermostat was offered. No charge except the $60 service fee. My only issue was that Choice offered to replace my programmable thermostat with a non programmable one. I declined and went out to the hardware store and bought a new programmable thermostat while the technician was making the other repairs. Great experience 10/10.

I had a service claim on my dishwasher. The serviceman was here within 2 days. He did a thorough evaluation. Within one day the company informed me they would be sending a check to replace the dishwasher. My only criticism is it will take 30 days to get the money.

I don't know how this company gets any stars. I signed up a few years back. Then, had a hailstorm and needed work on the roof. Wasn't covered even after the worthless rep said it was. I cancelled the plan and then moved on to a much better one. My biggest complaint is that I continue to get emails from them, sometimes 3-4 a day. I have unsubscribed, but still get them. I have contacted FCC and filed a complaint and will continue to file complaints until they get their act together and stop the emails. So, folks there are a lot of better companies to sign up with.

Generally, we have been very pleased with Choice. Their price is very fair especially when renewing. The only bump in the road was the one contractor that was originally assigned to fix our dishwasher stated that they never confirmed with Choice and we waited past the time that we were told. When I contacted Choice we had someone out the next day. To anyone shopping for a home warranty company, I would suggest to sure what is covered and not covered.

Needed electrical outlets repaired. Technician was kind and courteous and very knowledgeable in his assessment. All of the outlets seem to be working fine now... So far so good! He was very thorough in his work. I would definitely be willing to refer him to friends relatives and even family members.

We recently purchased a Choice Home Warranty as our first home warranty, ever. Our home is nine years old and we heard this is the best time to get a home warranty. When doing research we read the reviews on Choice Home Warranty and although they seemed to be more expensive than others, we felt they had a very comprehensive warranty and we purchased their home warranty plan. On Friday our water heater began leaking, and my husband quickly shut off the water. We called Choice Home Warranty to be told the earliest time they could send someone out was on Monday. This was with them knowing our water was off, sinks, toilets, etc. We called back to escalate and got someone to come out on Saturday.

Nathan ** was our customer service rep. He was very helpful and went over everything and he was thorough and patient with us and told us about the senior citizen discount, which was very helpful because we are retired and it saved us money.

Toilet stopped. I gave a man you sent to fix my plumbing $65. He was unable to fix the problem and took $65 anyway. You told my wife you were not paying him more to fix the problem and it seems you abandoned us. I will certainly tell everyone I know what service means to you.

I called CHW to fix my dish washer. Tech guy saw the dishwasher for couple of minutes & says pest infestation caused damage & CHW doesn't want to fix. I opened & did not see any pests stuck to main panels, chips, boards. Totally useless company. They just want your money. No service. Never trust this company & fall for their cheap quote. Look at their service. Read the fine print. They have 100's of clauses not to fix the issue. Totally scam company. I will not recommend this company to anyone. I am suing them.

Experienced a failure of our Thermador Range/Oven - main oven not heating up. Submitted a claim to CHW, they assigned a Service Provider who later turned out to be a one man show and not at all familiar nor trained to service Thermador appliances. Since we incurred similar problem a few years back, I knew exactly what was the faulty part (High Temp Cut-out device), in essence I provided the solution on a silver platter for this technician. He ordered the part and came back to replace it. Did not test the Oven before he left, so later we discovered that while the oven was heating up, it was not reaching set temperatures.

Purchased home warranty in July 2019. Submitted a claim from a plumbing issue on 10/10/19. The garden tub in master bathroom of a home we purchased in May was working fine when purchased and is barely used. When used on 10/10/19, there was a leak in a bedroom downstairs as the tub drained. When filling our the claim, it asked when we knew the item was working properly last time and we stated August. Since this is not used much, that’s the last time I could remember. Denied claim because we stated that August was the last we knew it was fine. Waste of money....spend more for better coverage.

Serviceman was courteous - knowledgeable and provided good advice for proper handling of my equipment. Arrived as promised. Agent's back office was helpful and fully advised me of the extra cost.

My sales consultant was very knowledgeable about coverage and thorough about the policy plan that would fit my needs. She was pleasant and answered all of the questions that I had. My husband and I will have a peace of mind having this plan.

Got an appointment the same day as filing a claim! My dryer was fixed within an hour! So pleased with the service and response to my needs! Have recently made an appointment for my furnace. Will be coming today. Very happy with this company.

Garage Opener (motor) failure. I was very disappointed to know that once the technician determined that the motor was shot and a replacement opener was required, that CHW would not approve the replacement. I obvious needed to get the replacement so I was out of pocket $400 + $45 for your service fee. Really, really disappointed since I chose CHW because of the promise to replace if they could not fix. WOW, I feel like I have been misled by CHW!

Excellent customer services, very knowledge about various products, upfront and direct support regarding CHW product and services. Really enjoyed working with sales person. I would recommend to others once I see customer support at the same level as this sales agent. I do appreciate your sales team, hopefully everyone else would be at same level of not better. Thank you.

Jimmy was very good at explaining the program so I could easily understand and have my questions answered...I signed on for the lifetime price lock! I received discounts by going long term and am so far happy with my decision. Now if the warranty pays off in the end is what I'm concerned with....will they actually do a fair job of repairing and replacing covered items? But for right now I have peace of mind.

Heat system. The repairman came here and he was very polite. He told me what the problem was. I would recommend Choice Warranty to my friend. I call Choice Warranty and matter of minute I had a claim #, people very nice.

My bathroom vanity sink was leaned on and came undone from wall and pipes were leaking. Call Choice to see if it was covered we did have plumbing in contract. Sink wasn’t broken. Only pipes needed to be replaced. When contractor said pipes would have to be replaced. Choice declined to pay for repair, stating that they don’t replace galvanized pipes only PVC pipes. I asked then if I could have it replaced with PVC pipes and they pay for repair. The answer was no. So I have to pay the $ 85.00 service fee and pay the contractor $ 200,00 for the repair. What good is the warranty? Be sure to read contract very good. I didn’t know galvanized wasn’t covered. I will be leaving Choice. They could have asked what type of piping I had when I filed claim. WHAT A RIP OFF.

I turned in a claim and had a tech come to the house to determine my Washing machine was more expensive to repair than replace. I received an email saying great news. After opening up the email I was offered $349.99 for a washing machine that has a current retail value of $999.99 and a sale value of $749.99. I declined the offer and was called by a claims specialist. She immediately offered $449.99. I explained that the unit can't be replaced for less than $749.99. I was told read section F15 in the contract so I have attached it ---> (F15. We reserve the right to offer cash back in lieu of repair or replacement in the amount of Our actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance.)

After waiting for multiple people promising me they would get me help, the best they could do was 8 days away. So I found someone that came out in 2 hours. Then after I'm told the stoppage wouldn't be covered. Your phone staff interrupt and your policies are not clear. I am calling my attorney general, the Better Business Bureau and anyone else I can think of. I want out of my contract. My parents have a warranty with another company and I am signing up with them.

Called for information which I received without any pressure for sales. They gave me all the information I needed and answered my questions directly. They have a great deal for seniors and encouraged me to give them as much information as I could so they could give me the best deal available.

The representative was quick to respond to my request for information. And he worked quickly to get the necessary information for coverage. He was thorough, and offered other policies that were available. He was well informed regarding the policy. Very personable.

I received excellent customer service when applying for my Home Warranty. The prices are fair and affordable. Awesome coverage for both appliances and heating and cooling systems. Would highly recommend this company to others. The Customer Service Manager was very polite and very helpful. He answered all my questions with no issues at all.

I spoke with two individuals during this call, both were professional and non pressuring. I felt comfortable with all the plans that were offered and selected the plan was best of us given the current circumstance. I would strongly recommend for veterans.

So blown away that you would get me a new microwave. The service man was extremely helpful But not being able to get a new boot on the washer is a bummer. He did say it was extremely hard to replace so I wondered if it would get fixed. All in all it was a good service call.

I went online as asked for home warranty quotes from 4-5 companies. I chose one and purchased said warranty. In the meantime, I have received at least 1 call a day (today I was called 5 times) from representatives from Choice Home Warranty regarding my quote request and selling a home warranty. I asked to be removed from their call list on no less than 4 occasions - I am hoping that my 2nd request today will be effective. Additionally, I have received no fewer than 2 emails from Choice Home Warranty EVERY DAY since I requested the quote. I have a call log full of ignored calls and an inbox full of emails. Even if they were the best option for a home warranty, I would not choose them - Why would anyone choose to be harassed? Don't give them any of your contact information, or you will never be able to get them to leave you alone!

Do NOT and I repeat do NOT buy a warranty from this company. It's a scam!! Long story short, I had my furnace break and they refused to cover it. Save your money and go with any other company! I went through the appeal process and case manager could never be reached, barely called back from left messages and never answered emails. Canceled policy and now have to pay $3600 for new furnace.

Service was excellent and service pro was great. Appt time was better than expected and would definitely recommend SAN ANTONIO PLUMBING and CHW to others. The service with CHW was also great. Made one call to CHW and they took care of problem immediately. Thank you.

I am very pleased with Choice so far. They have been quick to respond and pleasant to deal with as I have needed to have my washing machine fixed. When you call you get a human on the phone, they follow-up with emails and text messages to let you know what is happening and when you can expect a repairman. They have been a great asset and I appreciate their quick response and turn around. I WOULD DEFINITELY RECOMMEND THIS COMPANY over the others!!!

Water in the tank sometimes wouldn't refill and when it did the water kept running. An experience plumber Randy arrived and explained the problem was. Fixed it promptly. All is right with the world. Would continue to use this company.

Everyone has been super professional and helpful. I am waiting for the resolution of my claim and for the tech to return to complete the work. I renewed for five years because I read the review on Consume Reports.

Very informed CSR. Helped us quickly through the purchase process and explained in detail about the warranty coverage. The CSR also explained about the differences in coverage and pricing which made it a lot easier for us to decide which warranty would be best for us.

They will not repair a air conditioning unit for more than $375.00. If you fight they will offer $700. -- That's it! And replace a water heater, forget it. No matter what the service tech who actually looks at the unit tells them they say 1) you didn't properly maintain the unit and or 2) they say the unit shows signs of restriction. How here is the scam. If the compressor is not working you can't tell if the coils are restricted. They know that that why they say show signs. Stay clear, pay the extra money and go to American Home Shield.

Updated on 10/21/2019: So read previous review "Abysmal and we got scammed" for context. After weeks of being treated pretty poorly by Choice warranty, they see my review here and offer to pay us 272.10 for the board. But they still won't talk to the technician who is advising that the board replacement if a temporary fix and the right thing to do is to have furnace replaced. Choice continued to stay adamant and I was left with no choice is to begin to the process of refuting credit card charges for the purchase of the warranty on the grounds of not delivering what they promised in the sales cycle. Also after reaching out to me with a paltry offer, they have gone awol again.

My GE dishwasher stopped working, contacted Choice Home Warranty, they arranged for a repair tech immediately. He came out and assessed the problem. Then Choice sent me an email stated they were replacing the unit, then the fun began. I was assigned a case manager because they offered me $179.99 as a pay out and I refused. My dishwasher was a higher end model costing minimum $400 to $500 plus tax plus installation. Case manager was rude with a superior attitude in our phone conversation. She offered $250 total stating the repair would cost $252. I said repair the unit, she said, "We aren't offering that."

My first experience with someone with your company last Friday was HORRIBLE. He was pushy and kept talking over me so I hung up on him. He then kept calling me back to back which is totally unacceptable. Today I spoke with a Richard ** and he was very nice. I just wish we would have gone over some of the exclusion details as I would probably NOT have purchased it.

Our a/c stopped working and Choice sent out their expert to check it out. He was confident that the repair was covered. I reviewed our policy and the condenser IS covered. They denied the claim saying it had overheated due to a blockage in airflow. Nothing ever blocked the airflow. I maintained the system and kept everything in good shape. On the worksheet from the mechanic they sent out, he wrote: "In good condition" when describing the system. When we challenged their decision, the rep said the decision was made by their "committee" and that there was no chance of a change in their decision.

The service request was placed, the service scheduled, the service man was on time, knowledgeable, efficient. No problems, no comeback. I highly recommend this company to anyone looking for a home warranty company. Thanks for your quick response to our problem.

Cortney ** was very informative and very helpful with my order. I will recommend him to all my friends. He was very helpful and explained the service fully to me. He was very friendly as well, completely explaining the entire service.

Too many visits to diagnose problem. Several no call no show appointments. Had to call technician too many times to obtain an appointment. Repair/diagnosis should not have taken this long. From 1st visit on 9/6/19 to last on 10/11/19 over 30 days, and issue still not repaired.

Terrible service and coverage. Choice provides a false sense of security when providing insurance. I had a water heater go out on me. They sent out a technician who came out for 5 minutes or less and determine the issue was sediment damage by just taking a picture. I was informed this void out the warranty and I would be liable for 100% of the cost. Of course the contact who I could barley understand and was driving an unmarked white van offered to do it for "cheap" and give me a good deal. Whole thing felt like a scam from the get go and this has been the worst Home Warranty I have dealt with.

The air handler on my AC unit went out costing about $1800.00 to replace and you paid $300.00 to me under my warranty. There was talk that your engineers thought that it had been subject to corrosive oils etc but this unit had been serviced twice a year by The same CO. since installation.

The entire process to get Dryer repaired went like textbook. We logged a repair request, within 24 hrs a technician was assigned. He came, fixed sought approvals to repair and the job was completed. We are using our Dryer now with no issues. Thank You, Choice Home.

Hot water heater and hvac system. Both systems went out and Choice said not covered. Not happy that I have a home warranty and two high profile systems were not covered. This is bs. The systems should have been covered. What do I need to do to have these systems covered under the home warranty?

Jeff was very professional and friendly, everything was fixed in a timely manner. Would like to use his services again as needed. Jeff is very knowledgeable and did quick repair on our plumbing problems. Would recommend his services to all. Very happy with Choice Home company as well as our friends and family.

Made call for garbage disposal-appointment set up for Wed.,10/16. I was impressed by prompt service - now let's see how things go next week. A good company. I like the service - this is my very first claim with Choice Warranty. In the beginning a really good deal on the warranty price and the coverage.

Great tech. Called in advance. No mess. Polite. Sand day service which was important being water leak. Explained what was wrong and what was needed to fix it. Left invoice. Glad I had my warranty. Have recommended Choice Home and will keep telling people.

Horrible!!!! Too many steps needed to jump through the hoops of if something is covered. Just a heads up. They only cover something that is worn out, and the bottom of the barrel contractors are the ones doing the inspection. Then Choice says it's not covered. They are 0 for 2 for claims. Time is wasted while waiting for contractors to put you on their schedule. Save your money and get the issue fixed the same day!

Anthony was very helpful. He actually explained everything to my wife also on the phone when all of this way to explain everything. Very well appreciated. I got the 3-year warranty and I'm very pleased with. I talked to him in the afternoon and called him back in the evening.