Choice Home Warranty Reviews

I applied for this warranty this morning 2/8/2020 and I had to call back a couple of times to validate the correct addresses and spelling. Every time I called each representative remained calm, professional and courteous to my needs. I have already recommended Choice to my sister and I hope she will join as well and believe I will love having Choice for my warranty company for life.

Waited four hours for the technician that didn't show up....the office is closed so I cant get a hold of anyone.. Real nice...don't know how to get a hold of anyone. Not too happy about this. First time putting in a claim.

We had a furnace failure in the coldest time...February! Choice Home Warranty got with a local Heat & Cooling Co. and ordered the necessary parts and then installed them as soon as possible. The issue was resolved immediately....Thank you CHW! We are so glad we purchased this warranty with our new home.

Jared was very professional. He understood what we needed and met our expectations. He is a very good representative of your company. I would recommend this warranty program to others. We look forward to this year's contract and hope to continue our business relationship from now on.

Waste of money. They deny for the stupidest reasons. Three denials in less than a year. Not only do they charge me monthly, there's a $45 fee to get denied. Still had to pay to fix a leaky faucet, fix my A/C, and now my dishwasher.

Will ** was my Sales Representative. I have worked in the Telecommunications and Customer Service industry for 30 years. It is apparent we have lost our ability over the years to give good quality customer service as a whole over our need for quantity and sales goals. This is not the case with Will. Not only was he not pushy in his demeanor, he was extremely knowledgeable and forthcoming with every answer he gave. He showed empathy with any fears that were shown and was able to assure me (which is hard to do) that he guaranteed the service and had faith himself in your company. I am a hard sell and he won me over. I commend this young man and you should as well. Because of him, I will be recommending him along with your company to others as well as many real estate professionals.

Microwave not heating up. Contacted Choice Home Warranty and within 24 hours actually less time the contractor called to set up an appointment for the next day. Omar's Express Appliance technician showed up on time check the unit was able to get the unit and replace it in a day and a half later. The unit was prorated according to the serial number and the company was very fair in paying the amount. Thank you Choice. Save me money and time.

Tom ** is one of the most courteous and helpful people I have worked with as a customer in the recent years. He was focused on helping me renew my contract at a time that is convenient for me instead of pushing me to make the sale. He followed up with me through email, the mode of communication that I prefer due to my work schedule, to ensure that I don’t miss the deadline. I called him 10 minutes after his work hours on a Friday evening. Even though he was about to leave for the week, he stayed back and helped me renew my contract with additional 6 months free. He is awesome!

I can not give you a favorable testimony. I put in a claim for my garbage disposal and it was denied. I was told the reason it was not covered was because of normal wear & tear. I have since replaced the garbage disposal at my own expense but I am not happy about it. The reason I got a home warranty was to avoid expensive repairs. I have renewed my policy but if this is the treatment I'll receive, I may not renew again.

I paid $1500 for our large home including the swimming pool. In the 9 months that we had the warranty, I placed 4 claims for repairs that needed to be made. ALL were denied for technical reasons...fine print. BEWARE of purchasing a plan from this company. If you think that you will be able to secure your property with insurance for major or even minor repairs, think twice. They will work hard to deny your claims! Your premiums will be wasted!

I was treated with respect which is unusual because women are usually down to. I hate dealing with this stuff but not as bad as I expected. Great customer service... So far! We will see when I DO have a claim. Have been using another company before switching today.

We had a plumbing leak in the concrete, Choice would not cover the unreasonable price for what the plumber said it would cost. But Keisha ** at choice agreed to pay me to find my own plumber. I did find a plumber to do the job for almost the amount she is going to pay me.

I purchased a total home warranty for my daughter's home, including one that covered septic, well & well pump. She filed a claim due to having no water. It took several calls and two days to get someone to her house. When the problem was located, the plumber contacted CHW to get approval for repairs and they denied the claim stating they wouldn't pay to pull the pump from the well. I paid over $600 for this warranty and it's not worth the paper it is written on. Save your money and don't purchase their warranties. She got stuck with a $351 bill. I will be canceling the warranty I have with them on my home as well. Might as well save my money to pay for repairs out-of-pocket since they pick and choose what they will cover.

Repairman came out today and found the problem and Choice Warranty honored the charge. Everything went very well. Repairman will fix problem Tuesday 2/11/2020. Very Very pleased with Choice Warranty. I would very much recommend the company Choice chose to do the work and also pleased with Choice Warranty. Thank you so much.

Somehow I ended up with two contracts. The contract #** is the valid contract. Please cancel any other contract info. I only want one contract. You are NOT returning phone calls. If customer service is not answering/returning phone calls, what happens if I have a claim?

On 11 Jan 2020 Choice Home Warranty was notified my heater stopped working and that I was running emergency heat (normal furnace mode). On the 12th They assigned C&D to come out. C&D Cancelled immediately stating they never accepted the bid because I am over 2 hours away. On the 13th Apex Mechanical was assigned and came out that same day. Apex determined the compressor failed internally. The voltage was checked. It was good. The system was checked for acid. None present. Technician stated the compressors usually last 13-15 years but there are ones that just fail early. The Apex Technician went back to his shop to call Choice Home Warranty and notify them of the findings.

Every time I have tried to use my $1200 warranty they use the excuse of manufacture defect and deny my claim. I would avoid this company at all cost. The customer service people are horrible to talk with and understand, they just want to send you to the next level support.

My central heat system was blowing out the pilot light. Everytime it tried to come on which is very dangerous. I was surprised that a technician called within an hour of the work order being replaced. He was at my house that same day and cleaned the heater and replaced necessary parts. It is now working fine.

It seems more often than not, doing business requires several attempts to get it right as opposed to doing it right the first time...one and done! Tony is the best contractor I've done new business with in the past 5 yrs. He was competent, informative, professional, loads of personality while efficient and kind. Paying for repairs is one of my less favorite things to do. But yesterday I did it with a smile. I will request this company and service person whenever I require plumbing services in the future. I have questioned many times over the years as to why it's so hard to find competent plumbers and handymen. Two fields where there are too few experts. Whenever my money leaves the comfort of my pockets, the experience should accompany a smile on my face and/or in my heart. Mission accomplished. Thank you Tony!

My toilet would back up and over flow out on floor and in my tub. They cleaned out the main line and now it works great. I would call them back again. This is my first time using my Choice Warranty Program and will use it again!!!

I was shopping for home warranty and trying to get information from this company. I wanted to get a home warranty for our old and new house. Their representative gave me a call and want me to sign up right away. I told him that I have to discuss it with my husband before signing up but he said “oh so you are not ready?!” Then he hung up the phone. I will never sign up with them if their customer service is that bad.

1st tech would not wait 4-5 MINUTES till my daughter Candis would get home with her daughter from school... Drove OFF and would not come back. 2nd Tech was a Young fella that knew nothing bout washing machines and Shocked Himself!! WTH! 3rd Tech from SEARS was experienced, professional and courteous. And explained thing so you could understand.

Our furnace isn’t working. Had 4 company’s come out. 2 very shady said companies (no website or valid numbers). Had to find a company on my own because the other two never showed. I had to pay the company that came out to repair and Choice said they would reimburse me. After the repair I paid the company (316.00), Choice said they would get back with me in 2 hours. They denied my claim stating that it maintenance issue. I have a maintenance plan where the company comes out twice a year. My company that provide maintenance stated that this is above and beyond normal maintenance.

My dryer was not working but thanks to all you is back to work today, thanks. Is not the 1 time I used and I’m always very satisfied because you have the personal. And I will be recommended to all of my friends and family and the way they seven many.

I received feedback that they were willing to cover the cost of the repair. Thank You!!!

Very easy to sign up for, and I feel the value is excellent. My only negative experience is the repeat phone calls I'm receiving for an alarm system I don't need. I'll call you when I need something. I don't need you calling me.

We had our heater go out during one of the colder days this winter. Choice Warranty got in touch with a provider who contacted me later that day. They came out the next day and did a beautiful job restoring our heat and making our home cozy again.

The customer service person; Neil, was great and helped me to get my new warranty and he will get my continued business when I cover my second property. I do appreciate all his help. The only thing that kept me from giving 5 stars is the continuous callbacks, I'm not sure if it was from him or automatic redials because I didn't answer my phone. I normally won't answer calls I didn't call or I'm not expecting a call from.

Updated on 03/20/2020: This goes way back to January when I filed a work order. Long story short, they offered a low ball offer because no parts etc were available to fix my built-in Maytag convection oven. They have NO options. Said they sent out a check on March 4th which we still have not received. I checked with them and they said check post office, which I did and they are aware of. Other option is put stop payment on it, which I would have to pay for and wait 30 days from the 4th, or wait 90 days and they would re-issue. Really??? According to the post office, the sender is responsible how they send checks out which should have been certified. Choice does not do that, surprise. According to the post office, the sender should cancel the check and pay for it since it is the sender's responsibility. Checked again today with Choice, same song and dance. Has anyone else been subjected to this???

It was very easy to sign up and get going with Choice. I didn't realize there was a 30 day wait period until I had already signed up. I get that, but it would be nice to tell consumers in the beginning. I also had a rep call me to confirm my signup and although pleasant, he kept trying to up-sell me. I said no 3 times and he kept putting me on hold to get a better deal. No is No so I felt the extra "sales" experience was very negative almost to a point that I almost cancelled and found a different company to go with. Instead after the 3rd hold I just hung on him. I hope this is not indicative of the experience I will have if making a claim.

Enrollment. Very annoying! Way too many phone calls. 10 Calls or more a day. Very dissatisfied with the exclusion in the agreement. I honestly think there is too many ways to reject a claim. I don’t know I much about the company.

From the day I reported the need, to approval and repair only took 3 workdays. Approval for repair was completed within a few minutes after the technician completed his inspection and repairs completed within 2 hours. Very quick and efficient repair!!! Thanks Choice Warranty???

Service at it's best. We reported outage and received service appointment the next day. Carlos arrived on time, analyzed the problem, received okay to replace and did so quickly all in a very friendly manner. It does not get better than this.

Our dishwasher would not drain water. The technician came and determined that the air intake at the sink was blocked. He removed a small piece of plastic from the intake and it appeared to fix the problem. However after he left I set the dishwasher to quick cycle and the water overflowed through the air intake. I had to get under the sink to discover that he had not reassembled the air intake properly. I reinstalled the intake the way it should be. Now things work properly with no water overflow. This is the second time I have had to redo the work of a technician in order for it to be correct. My $60.00 is all it would take for a service call. This is likely all that Choice has to offer as they pay a very small portion, if any at all. for service. I am tired of having to fix what these service people fix.

Great service and fast response! Second time I e had to call and both were handled fast! We use oven everyday and really need this fixed very quickly! This has been a good company to deal with and I have had no problems when contacting them! They have been very nice and so helpful.

It would be nice if you actually covered items that you say you'll cover. More often than not (there have been a few exceptions) what we put in a claim for is, for some reason or another, not covered. When you state you cover a "Garage Door," you should clarify that you don't actually cover "the door" just the button for the remote motor,

Choice Home Warranty continues to scam customers with promises of coverage but they decline to cover issues almost entirely regardless of the system involved. Their brochures and literature talk a good line but when called to file a claim they disqualify based on their interpretation of the issue. Even the technicians they send out say that "they hardly ever cover anything". I hope a class action lawsuit is in their future..

Our dryers was not working properly (no hot air). After submitting a new claim to Choice, a Tech contacted me the same day and was able to come the next day and fixed the dryer. The Technician was very professional and nice.

I called Choice Home Warranty on a Monday about my heating system not working. I was expecting a big hassle, but Choice Home Warranty proved me wrong!!! They gave me an appointment for the next day. The technician came out, and repaired my heating system the same day!! I WOULD HIGHLY RECOMMEND CHOICE HOME WARRANTY TO EVERYONE!! Calling Choice Home Warranty was easy, simple and quick. Thank you Choice Home Warranty.

My dishwasher not working made a call, they sent the email and sent the appointment. The local repairman came, looked at it and I paid the service call $60.00. He ordered the part, the part came a week later and he setup an appointment and he installed a new part. The issue solved. It is working now.

My wife and I were disappointed at your people for lying to us about the program. We were to that we would get new appliances when one dies. Our washer cost over $1000 new and your offer to replace it is $475. I can't even find a decent used cheap dryer for that. The cheapest inexpensive ones are $700. I could have done better staying with Consumers Energy.

I signed up online and then was immediately bombarded with calls from your sales rep. Once I returned the call he kept asking if I could pay the whole fee for the service up front. I said no. He then asked if I could split into 3 payments, so I agreed. THEN he tells me his supervisor wants to know if I can pay it all up front AGAIN. WHAT DID I JUST TELL YOU?? I really didn’t appreciate that experience and felt as if I had just gotten scammed by a fake company. I truly hope not!

Order was processed promptly and an appointment with the repair service made quickly. No hassles, so easy to use the system. The email reminders kept us abreast of the pending service and encouraged us to ask questions if we had any. Would recommend this company to everyone. This is our first experience using Choice Home Warranty, so we were apprehensive. Now, after using them, and the quality of the work they provided us with, took our apprehension away. Good Job!

Well you set an appt for the warranty-approved technician to come to my house but you didn’t tell him! So I’m sitting past time with no electrician. I call them and they tell me what’s happened. Lucky for me they were able to set a time later in the same day.

I have been looking into Choice Home Warranty since I brought my house a year ago but my house came with a year warranty free and now that my warranty was up I did a quote and Choice Home was way cheaper and covered more than my previous warranty!! I would recommend this company by far! The gentleman that took my call was very helpful and polite and straightforward!!

The one bedroom stopped getting heat from the vent. Minden Heating and Air came in, found the issues, fixed them and all is good. Thank you to Vince again for another great job fix plumbing issue last month.

Water came rushing through ceiling in downstairs bar at 9pm on Sunday evening. I called Choice Home Warranty immediately. They took claim and advised would get back to me within 24 hours. I didn't receive any contact on Monday. Water continued to Stoughton ceiling. I finally called regarding the claim and was advised they had no qualified plumber in my area. I reinforced the emergency I was experiencing. I was told I needed to find a plumber on my own.

My sales rep was wonderful! Very professional, explained everything to me so I understood perfectly. Not pushy for a sale. All of my concerns and questions were answered thoroughly. Really helpful in checking out any discounts that may apply to me.

I am so very not happy with co at this point.. last month my dishwasher quit. Y'all did not fix and at time I did not understand. No thanks to y'all. I could have said no to cash settlement.. Now my hot water heater.. which leaked everywhere all in my house and was told you would pay absolutely nothing to fix it normal corrosion.. Why do I even pay this co. I am seriously just unhappy and debating on if I want to continue with service.

I purchased a plan and called today to make a claim. My garbage disposal stopped working. Even though it is supposed to be covered in my warranty the person I spoke to told me I would not be covered for this. I Am so mad. Am considering filing claim with BBB.

Jimmy was very professional and helped to get me the best deal for my advanced age. He was very insistent that I needed a home warranty, so he worked with me until he convinced me that I needed one. That is all I have to say.

I researched home warranty companies and decided to go with Choice based on my research. I do believe they offer a very good service at a competitive price. I did not like the hard sell tactic that I received on the phone, nor the tactic of sweetening the deal each time I said I wanted to go with the 1 year. If you can make a sweet deal, make it up front. I almost canceled my order based the agents persistence in trying to get me to sign a longer contract.

Toilet line stopped up. When try to flush, it would back up in shower. Oakley rep looked at the situation and determined that he would have to snake the pipes with care. He unstopped the line and the flow looked very good and strong. I was overall satisfied with the end results.

Horrible company. Stay away. If I had read all the negative reviews, I never would have purchased a plan. Our 23-year old heating system was leaking carbon monoxide due to RIVETS THAT DETERIORATED IN HEAT EXCHANGER DUE TO AGE. Nothing due to rust or corrosion. Choice Home Warranty states it was because of rust and corrosion which our heating technician said it WAS NOT but Choice Warranty put it down as that. I sat right by our technician when he told them it was not due to rust and corrosion. Pictures of the heat exchanger were sent to them for review (the furnace had to be torn apart to get to the heat exchanger) which showed the holes where the rivets had deteriorated allowing leakage of carbon monoxide. The unit was shut down immediately by the technician.

After receiving a Cash Out offer I was very disappointed in the value Choice Home Warranty place on the very important Items for which families rely on a daily basis. Choice did not even offer an amount that was even comparable to what my Range cost. The amount of my monthly fee for being a value customer was not paid. I would be able to purchase a new Range. I will not refer CHW to anyone in the future. Therefore, if you value your customers valuable word of mouth of referring new customers to them they have lost that with me.

I dislike and don't agree with Choice Home Warranty not covering the Garage Door Opener Coil springs. Just doesn't make any sense to me. It's not something that someone can intentionally break just to get a new part. I definitely won't be recommending Choice Home Warranty to any of my friends at this point. I guess I'll have to wait and see how future interactions are.

My problem was never fix and any time a technician come to my house I had to pay 45 dollars, I did pay 45 dollars every time for nothing, my problem still there. Never was fixed, I did pay for nothing, more than 200 dollars. What kind of insurance do I have? Is not helping, I am not a millionaire, I am a class work person.

I recently had a service call on our washing machine. I was told after the technicians report to CHOICE that it would be less expensive to replace the washing machine rather than to repair it. CHOICE offered me a cash amount for the machine which I had the option of declining, which I did. Choice then made me another offer which I accepted, I thought it was more than fair. The CHOICE representative was very helpful...Thanks!

Was not heating good. Chris, the repair man did a excellent job of fixing it. Explain to me what was wrong & replaced the heat strips & thermostat.. Explain to me how it works. Very satisfied except the time to get parts. Was without heat for a week.

We have had a couple of issues with our refrigerator and it stopped cooling on 1/23/20 and was at 50 degrees. After calling Choice they scheduled a company that was rude and cancelled appt Choice has set up for 1/27/20. I called on 1/25 to let Choice know and rescheduled with new tech. They were excellent, showed up at scheduled time which was same as previous tech. Fixed refrigerator and cools like new. Thank you for the best experience!

It had to be reassigned to another technician as the initial company NEVER showed up. I wasted a whole day of vacation with no results. The authorization process is ineffective and slow. It seems you dont have any local service technicians.

Our washer broke and we filed the claim via internet and the response was fast the repairman was out in 5 days and it cannot be repaired so a fair cash replacement offer was made and accepted. Thanks.

I had a leak in a pipe. It split. They on their own determined it was some kind of pipe that they didn`t cover. Well since then it's been, "Well let`s send a guy who just works on dishwashers to fix the leak." Well of course that didn`t work. So now my floor is so wet it's growing mold. I could go on and on. Don`t use Choice Home Warranty please. Don`t go through what I am.

Our tankless water heater stopped working on Sunday, and Sunday we put in a claim. We’ve had two technicians from two separate companies assigned to our claim, and both providers suggested replacement of the unit. Shortly thereafter, and with no communication to us, the homeowner, our claim has been reassigned. It seems like CHW is not interested in providing that service, as a replacement tankless water heater can be expensive, so they are shopping around to find a technician that will provide a more economical diagnosis than the previous two. The customer service gets chucked out the window after a certain dollar amount it seems, as the company doesn’t seem to mind that while they shop service providers, we are taking cold showers in January.

Shingles off roof due to storm. Thought I had coverage cause that’s what I was told when purchased 6 year coverage. Told no! But was put on limited roof repair & tech is coming on Tues Feb 4th! Pleased with result.

Claim was denied and I requested review and was assigned case manager. Sorry I do not remember her name. After talking to her I again have faith in CHOICE, she listen and explained the process, sent out technician, he determined that it was the computer that need replacement. The case manager was extremely helpful and professional. Once again was it not for her help and action I probably would have canceled my 5 year contract. Thank you.

Updated on 02/18/2020: I responded to their communication on Feb 3, 2020, the same day that I received theirs. It's now February 17 and I have heard nothing. This seems to be their pattern. Customer service does not seem to be a strong point for Choice Home Warranty. This is not the first issue we have had with them.

The technician was fabulous, but the customer service from CHW was poor. Too many requests for positive reviews when nothing had been done. Was assigned a case manager that never contacted me. I called today to cancel my policy, but spoke with Matika **, so I will give you another chance. At this point, I am less than impressed.

A simple clamp is all that was needed to fix my dishwasher. I was relieved I didn't have to shop around for a new dishwasher or wait for a part to come in. He was quick, fast and very polite and informative.

CHW was very responsive in assigning the work order. Stover electric was assigned to help and he called soon after to acknowledge and set up appointment. He came out and made the necessary repairs. Our experience was excellent. We would recommend CHW and Stover electric.

I purchased a warranty from Choice Home Warranty. My water heater tank broke and was leaking water. I called them told them this and made a claim they sent a plumber out KREMER PLUMBING SERVICES LLC. They took pictures and sent them in to the claim people. After being charged $85.00 the next day KREMER PLUMBING SERVICES LLC tells me that they will not cover a tank. So I called the warranty company and they told me that my tank was not covered. My point is both companies knew the tank was bad but still came out and charged me $85.00. I feel I was scammed by both companies. And on their website it said they cover Water Heaters, it should look like this Water Heaters*.

With modern technology, Jesse from the Choice Home Warranty sales staff contacted me by phone as I filled out the online information. His input was very helpful and he was outstanding with his knowledge and helpfulness walking me through the various choices available.

I called today to have my warranty reinstated. Kevin, who assisted me, was AMAZING! He is the first person who explained that I could save money with a multiple year plan, and I've had this warranty for several months. He was not pushy; he listened to me, answered all my questions, and explained everything. He's the reason I am staying with Home Choice!

I have been a member for a short time and I didn’t expect my heating unit to go out and now I’m waiting for a technician to call but they say they are backed up and I can pay for it myself and the company will repay me. Well I don’t have the money to get it done. That’s why I got the warranty on my house.

Pool pump. I called my claim in on a Monday and on Tuesday a pool company was here to check it out and found it needed a new motor. They sent it in and we’re here Thursday morning to replace it. Thank you CHW and 24K pool.

I have been without hot water for 2 weeks and an I get is $200 to help me out. I have paid for this insurance for 4 years and an that is what I get. I dont think you are a good company and I will not tell any one to get. I'm looking for new one my self.

Choice Home Warranty is horrible. I have submitted a few claims and each has been denied. Most recently, the main board on my furnace failed. They could not get anyone to repair it, so I found a company to replace the board. Choice Home Warranty denied the claim alleging the technician said it failed due to a power surge. The appeal process is a joke. When I requested to cancel the policy, they claimed all the money I paid for the warranty and additional options were exhausted yet still have two years remaining. Save your money - I wish I did!

The issue with my stove was not covered by warranty (issue with door). I stated that the issue was the door and instead of being stopped at the time and told it wasn't covered, a technician came out and I had to pay the visit fee before being told it wasn't covered. While I am partly to blame for not checking the warranty specifically for this, I'm shocked that a company this size has nothing in their software to check as the claim is being entered by the customer. I suspect your company is working off old software or doesn't care if the customer wastes time/money.

Updated on 01/31/2020: I have been with Choice Home Warranty fo a few years. I bought my house 7 years ago. One of my claims were my dishwasher. It started making a notice. Choice sent someone out to look at it. Their technician said it was put in wrong. That dishwasher was in the house when we bought it. So choice warranty denied the claim. I called and said, "How was I to know it was put in wrong? It ran good for a good period of time." They basically said sorry. Next was a leak in the AC unit. Denied again. Final straw with them was my furnace went out. Yes there was some sort and dust but it ran the day before then next day wouldn't snap on. Denied again. So I have been paying all these years for nothing. So if your appliances are older don't use them. By the way I canceled right away. I had just paid for the month and asked for a partial refund. It was less than 5 days and they said no refunds..

Breaker went bad in box. Problem was fixed. Tech was 3 hours late, no phone call. While he was working constantly on the phone with I thinks your home office. Tech Joseph was very polite and knowledgeable. I would have appreciated a phone call on delay.

Charles was very good and knowledgeable. He fixed the problem with our garbage disposal and now it is working fine,. Thank you very much Charles, and thank you, CHW, for being so prompt in sending someone so capable to fix our garbage disposal.

The associate who help was polite and took to his time and explain to me all the option for this policy about. I asked the associated the items I needed to know about. Like I said he was very helpful.

My first experience with Choice Home Warranty was very positive. Within 3 hours of my claim, I had a call from Choice, and then a call from the repair company. The repair person was at my house the next morning and replaced the thermostat. Problem solved!! I hope my future contacts with Choice is handled as efficiently as this one. I have nothing but praise for the way my claim was handled.

Serviceman determined new washer needed. Took 2 weeks and several calls to resolve. A lot of runaround. Then offer very low. Negotiated higher. Ice maker in fridge freezer working incorrectly, not covered. Why not cover whole unit. Overall very discontent with this company and will not renew contract.

My microwave stopped heating. I submitted a claim, a technician came out I got a notice stating it would be more cost-effective to replace it rather than repair the microwave. I was sent an email with the claim amount (169.99). I contacted Choice a see if they could increase the amount the amount they were paying, because a built in microwave cost much more than they were offering. The person I spoke with was not understanding at all and told me I would have to deny the offer Choice had made before I could speak with anyone regarding the claim.

Repairman yesterday did not have part needed and doubted its availability since the microwave is 15➕years old. I later received a message saying that a service call was scheduled for today between 11 and 3. At 3:40, After waiting all afternoon, I called Choice and was told a part was being ordered and could take a week or more. Communication has been TERRIBLE!!!! I have been a Choice client for many years and am very disappointed!!! (Fortunately, I haven't needed to use it very much. I have no complaint about the technician who was here yesterday --- he was very nice).

Natalie is a pleasure to do business with....She is professional, courteous and friendly, knowledgable and answered all of my questions. I wish there were more professionals like her with ALL of the companies I speak to. I will refer friends and family to her.

I feel like that it was unfair to total out my washing and then not pay the price to replace it with the same or similar setting. To me to not pay for another covered repair should mind if replacement is needed do it.

The agents are patient and helpful. Feel satisfied. They like to listen to you carefully and make adjustment according to your situation. They explain the policy to you and were willing to answer your questions. They acted professionally. They emailed you the documents in a timely manner.

I bought a house in East Texas and have always had a home warranty. This time I chose Choice as it covered all aspects of what could go wrong. Hopefully I will not need to use it but I feel confident it will be there for me if something breaks down. The agent, Jim **, was very helpful and offered alternate policies available. I was not pressured into any upgrades and that sealed the deal for me.

The repairman, **, was efficient and thorough in fixing my toilet problem. I highly recommend him and his company. And I thank Choice Warranty for choosing 5 Star Air, 156 S 17th St, Pittsburgh, PA 15203 to fix my toilet clog.

I was extremely frustrated and disappointed with my very first claim. After numerous calls and emails, I was told the best they could do was have a tech come out in five days from the claim date... My refrigerator was leaking water from the bottom from one room to the next. I had to contact my own tech to get the work done...within one hour of my calling. I was told that Choice doesn’t have sufficient contacts within Tucson. They failed to mention this when selling me a contract.

Was very pleased with my rep.. He answered all questions and offered great advice and help. I would strongly recommend Choice Home Warranty to friends and family. My wife and I couldn't be happier with the purchase of our home protection package.

There is no problem taking money but when something happens they say it’s because it was not maintained, claim denied. Bogus advertising. Fix or replace nonsense. No way on knowing what’s under the cover. The unit placed 2003. I should get some compensation.

My HVAC unit was not producing heat. Island Breeze AC LLC responded same day. Dan was experienced and quickly assessed the burned out part. He located the part and installed it the same day. He explained everything clearly. He worked with CHW through the process. I am very satisfied with CHW and the responding vendor.

Heating repair. Although this was the first use of Choice Home Warranty, I was apprehensive, as I wasn't sure if they would say this is not covered or that isn't covered, but much to my surprise everything was super smooth and the problem fixed. Would recommend!

Our refrigerator was not cooling properly in October. It took over a week to get a technician (at which they were a no show the first time in error...After they left, it still wasn't cooling properly. I called them again and they responded, advising it was the seal (which is not covered) and I had to pay $100.00 out of pocket. The technician only spoke Russian, so I had to wait for the owner to call each time to get an update. The entire time, the technician was on the phone with the owner speaking in Russian...almost like they were Googling the situation. It still did not maintain its temperature, so they responded AGAIN and cleaned it....they also were supposed to order a part, however they never responded back to replace this part. Then there was water leaking, yet the fridge isn't connected to an ice maker or water source.

Very good cust. service but I felt very rushed and had to make a decision on the spot. I like to read over things before I make my decision and I wasn't able to do that. He was very learned and very good, but I was very rushed. I do not like paying in full and then he tried to sell me more years, I didn't want and could not do that at this time. I just hope I'm happy with my service.

Bad company by far. Do not sign up with them. They will leave you hanging when you need them. They're thieves. They're scams. When you sign up with them they will give you all the sweet words. When you put a claim in then you will see their true colors.

Service and response was good. Just a little disappoint when I see they got the cheapest replacement parts... when for a little more we can get better and update replacements. I compare prices with two different stores and the difference was less than 50 dollars to get a completed item.

My conversation with sales rep Adrian went very well. I was in touch with other companies looking for another price where I could their services with yours. I am happy to say You are the winner. I signed for a 5-year contract, had a great price. I don't know whether or not I ever need your services but if I do I know that I will be taken care of.

Worst home warranty company ever. Do not buy from them. Their price is cheap but zero value in their plan. Go with another company. They are horrible, they will decline your claim through loop holes when you most need coverage. They are horrible and not even worth a phone call. Zero stars. They suck.

When i bought this warranty policy i was told it would replace my appliances if it could not be repair, my washer was 15 months old and cost me 579.00 plus tax and all your claims supervisor would not give me but 399.00 for it. You can't buy a washer where i live less than 569.00 plus taxes. I have already bought one like i had and it cost me 649.00 plus taxes. I think you should give me at least 569.00 plus tax. I need to talk to some one at a high level than your claim supervisor **. Thank you chris **. If i don't hear from some one on the phone number i left i will be terminating my contract and getting my law involved.

Dryer. My wife called to make a claim this morning. I received an email saying the claim was made. Never got anything else. I will say this is the first time the service has been lousy. We're still waiting for someone to contact us to say when someone will show up to do the work.

Jennifer - was extremely helpful and knowledgeable. Her assistance in breaking down not only the actual plans but she went into great detail the payment plan breakdown. Jennifer was able to contact her manager to gain a better deal that would better suit my financial situation.

Looking forward forward having Choices for our home warranty. We have been looking for one to cover our whole home and our price range. Thank you for being so nice. We like not having to choose our contractors. We call you and the job can get do right.

My microwave exhaust fan failed after 5 years. My warranty offered $169 for a new one and no repair because it was too expensive. Well my kitchen is a custom gourmet kitchen in a 5 year old house. My offers from the warranty company were a total insult with no desire to really solve my problem. Kitchenaid appliances are very expensive and 36 inch units are not made any more. So fix it and stop playing around. After two calls and 45 minutes of conversation, I settled for $400 but I am not in the least bit satisfied. The tactics used were disgusting. I will say that the customer service rep was very professional and dedicated to taking care of the company and less so me. I wonder what good is a warranty when you treat your customers like, you treated me. After I thought about the process in its entirety, I am very disappointed and UPSET!

I entered a claim to have somebody come to check my furnace, since the company that came to do maintenance mentioned that the capacitor needed to be replaced, and that the exchanges might have a crack. CRS heating came and changed the capacitor and checked the furnace with a camera and confirmed no cracks in the exchanger, so the furnace should be working with no issues.

I have had my dryer serviced 4 times now and it still is not working properly. The contractors they sent the first time kept scheduling and not showing up also. Now this time the tech told them my dryer motor is burnt out and not working so they say it is not insurable. So, if that is case why does it still dry clothes but the timer is just messing up so they do not dry fully. They say I have to pay for my own tech to prove this tech wrong for them to move forward. They will not believe anything I tell them. Stay away from this company. I have paid them $3000 and getting no coverage, only hassle.

I have high end appliances that exceed the standard values but was told by the salesperson not to worry they are covered. I live in 9 year old house, but was told my dishwasher was 14 years old so 14 of depreciation was taken. I got $300 to replace a $1000 unit.

To be honest I switch from Sears to home warranty. I'm thinking I have made a good choice. I regret it. When home warranty they tell me, "Your stove door is not covered because the stove door is rusted" but we can pay for the igniter, the stove is three years old. l and the tech he charge me $75 before I know anything this fraud you should of expected it. All my appliances they all only few years old.

You can be pleased with the work your technician did. It was excellent. However, the issue of payment for service. I gave him the $45 check and would be happy to pay him for the parts, but would appreciate the balance of his Labor bill being covered by Choice. I thought that is what I paid for, was service from Choice to be the go between with Warranty issues in situations like this. The Customer Service I received from your Technician was Tops, However I did not expect to cover everything in this situation. That is why I purchased this coverage.

I ordered online because of an e-mail. I received a callback, and the representative was very help, and asked questions that where not covered in e-mail. He was able to get me a better coverage and a longer contract. Very helpful.

Your customer service is terrible. They tell you you will receive a text message with contact info phone #s to contact a manager within 2 or 4 hrs then you get an email that says it will be 24 hrs. You wait till you can get a service man out. More waiting for all replies. I have no HEAT. I live in Indiana. It is 20 degrees out. I have a 3 month old baby and a 4 yr old. I have been without heat since Wed night. All your emails take too much time. Now it is Sat and I'm sure service guy doesnt work Sundays. It will be Monday till any replies. I'm sure my lawyer will pick up my call Monday and respond when he knows there are babies in the cold.

The coverage offered is very misleading. I would not recommend this coverage. The contractor was very forth coming and very knowledgeable but I still felt as if my issue was my problem as there was not a valid argument on how I can resolve this.

I am very pleased with the service that I have received from Choice Warranty's client that came out and repaired my dryer. The gentleman came out and took care of the problem that I called on and then checked over everything else on the dryer before he left.

Replaced garbage disposal. This was my first call for home service since purchasing the agreement and I am VERY impressed with the ease, professional and speedy response to my request for service. The technician was on time, courteous and professional in doing the replacement needed.

Had bad experience with y’all on Dec 28 2019, sewage back up, wanted me to wait till Jan 2 2020! RAW SEWAGE COMING UP IN MY BATHTUB!! You wanted me to wait a week! So I hired my own plumber, took forever and 7 calls to get you to reimburse me! To date I still have not receive anything! Then time had a leak under kitchen sink 2 weeks, and 3 different plumbers finally had a good one come fix the issue. Took 30 mins!

Dryer. I submitted claim 12/22/19 and today is 1/25/2020 and my clam has not been resolved despite me calling Choice. I’m about to hire lawyer to sort this out because this is beyond me. I wouldn’t give you even 1 Star. And I sure won’t buy this coverage anymore!!!

Samsung dryer. Fast and courteous intake with my claim. Company sent out to evaluate problem was professional and had necessary part to repair. My dryer was back in operation in 24 hours. Great experience. Have been with CHW for three years and have found them to be reasonable and willing to reconsider initial decisions with valid explanations and documentation.

I have not received a confirmation or order number even though my account has already been credited by you??? I have tried to call but no one answers. Until I hear from you I really do not have much to say and this seems to not be worth my time.

I've consistently had to delay repairs for my tenants due to inconsistent/unavailable/unhelpful support from Choice. This has included frequent denials of coverage, when coverage was actually appropriate. I've spent countless hours on the phone with representatives that just read off scripts, and don't help me with my repair needs. Choice draws from the lowest quality contractors. I've dealt with consistent unprofessional maintenance people. Choice is currently being sued in Arizona for consumer fraud. You do not want to work with this company.

What repairman told you all and was written in email to me from you was not the same. I heard every word of his conversation with you all. I do not feel I am being treated with any respect at all. You are not filling your end of this contract.

LG Dryer not heating. All Service Brands (Demitreas) was very courteous, called to let me know he was running a bit late. Had the parts necessary with him (heating element & fuse) & was able to repair immediately. I was very pleased.

Any service I have had from Choice Warranty has always been impeccable and always had my issue fixed in a timely manner. Their time in getting back to me once I received my claim number was great. They called and left a message. Most appreciated.

Both Bobby and Quan were extremely knowledgeable and customer driven. They knew exactly what the issue was and made the repair in a timely manner. I entered my claim online on 1-23-20 and my unit was repaired the next day. Thank you all.

Emmanuel was polite and friendly. He took the time to answer my questions. He followed up right away with me by sending me all of the information I would need to get started when/or if I would ever need to use the service.

The baking element in our range was broken. Mr. Johnson of Johnson Appliances & Service promptly contacted us and ask that we text him a photo of the element. He arrived on time with correct element and installed it. We were very pleased with the service. The longest time he spent with us was attempting to contact via phone was Choice Warranty to verify his completion of the service.

I was offered a very good deal. The person, Alberto ** who took my order was a bit pushy but the offer he made was very nice. This will protect my home appliances for 3-1/2 years, which made me happy as now I don't have to worry about problems.

Both repairs were done expeditiously. Great advice on the water heater. Nice personality and friendly chap. I always use this company for any plumbing work. My late brother used this company for any plumbing work in the house and I do the same.

Excellent service to repair our refrigerator. The claim was responded to immediately and service technician arrived exactly on time and was extremely competent. I highly recommend Choice Warranty for the value and the quality of service technicians sent to make repairs.

Your warranty is totally worthless because you exclude so many things that are legitimate repairs. The seal on our 17 year old dishwasher needed a simple repair yet you exclude this. Choice Warranty is worthless. I told our realtor never to use you again. You exclude darn near everything.

I am completely satisfied with the quick response of the technician as well as the courtesy of customer service. However, we were told that a bug was the reason the control panel quit working and that this is an act of God and not included under warranty. This is the second time the warranty has not fixed an appliance and I am so dissatisfied that I will not recommend your home appliance warranty to anyone. In fact, I plan to telling our realtor about our experience so he does not recommend it to anyone in the future.

The garage door stopped operating. The motor would make noise but the unit quit opening and closing the garage door. The repairman came and removed the covers and inspected the internal part of the unit. He determine that the drive mechanism has broken internally and that the unit needed to be replaced. I gave him a check for the $60 call out fee. He contacted the person he needed to get authorization from to replace it. Once he received the approval, he contacted me and came back and replaced the unit the same day. I was very pleased with the process and the outcome.

Military Discount. My son who lives with me, serves actively in the Army. I think it’s very unfair that I was not given a monthly payment plan as I did the regular payment plan. He fights for our country and the least this company or any other company is give him credit when credit is due. A monthly payment option with the discount. Very disappointing.

We bought a home 4 years ago and it came with a home warranty from this company. We did not have to use the first couple years. Last year, our pool pump had an issue and the first contractor they assigned did not show up, so then back in the queue for another contractor. Then they only covered $250 (the MAX for pool equipment). Pretty much useless. Against my better judgment we kept for another year. Had an issue with an electrical panel in our oven that causes the light not to work among other things. Claim denied. I submitted 2nd request for re-review and still denied because they say they do not replace lights. That is NOT the claim. I could put a new bulb in & it still wouldn't work. Still declined. Complete and utter b/s. Officially done with this low class company. Read ALL of the fine print and definitely shop around. A couple dollars more gets you REAL coverage elsewhere when you actually have a claim.

I just wanted to give a praise for the gentleman I spoke with on the phone. I usually hesitate calling your company. Most are rude. But this gentleman took his time to locate my policy, it was even a simple task but he did it with grace. Thank you for his help.

Person was very detailed and able to help get me the service I needed at the proper monthly rate. Very professional attitude and the person was able to go back to his supervisor and ask for a better rate. I like the fact that he was able to work with me for my budget needs.

We purchased a one-year home warranty when we purchased our house as our realty recommended, since we had a little extra leftover in our closing costs. A few months later, on a Tuesday, our heat pump stopped working. It's mid-January, lows in the 10s at night. So we call Choice Home Warranty, and they tell us they'll put in a quote with their "team of repair companies in our area". 18 hours go by. Wednesday morning get an email that a repair company will be by middle of the day on Thursday. I call to see if this can be moved up, but apparently, CHW's "team of repair companies" consists of a single company, so whatever availability they have is what we're stuck with.

I made the claim by phone on Saturday. Was surprised to have service tech call on Sunday to set up appointment for next day. Calls and text confirmed. He called 30 minutes before arriving. Was knowledgeable, professional. It was absolutely the best service I have received from CHW. From claim to final completion. So pleased with their response and the quality of the provided tech.

I was offered to pick up some optional warranty coverage for my pool heater and I’m so glad I did! Needed repair within 3 weeks of owning my home. The team at Choice warranty got someone out to inspect the very next day. Although the actual repair will not be completed until 1.5 weeks later, I’m still very happy with the service I’ve received.

I was pleased with the customer service representative. I have used other warranty companies, so I was familiar with what I want out of this company and this contract. I purchased a multi year option and got great value and locked in the price at renewal time. With a three year option I recurved 6 mints free. So it was a 42 month timeframe.

My heater stopped working on a very cold night and we couldn't figure out what was wrong with it. The temperature was in the teen's that night so I immediately called CHW and placed a claim and I was concerned that they wouldn't be able to send someone right away but early the next morning, the technician called and ensured that he would be at my home between 11am and 1pm. Well, he arrived at around 10:30ish and had my heat back on within 20 minutes. He took the time to explain to me what the problem was and showed me what he did to fix it. The technician was very professional and knowledgeable. I was extremely impressed with his service.

Water Heater Leaking. I was pleased with the serviceman who repaired the leak, however, I was very displeased with the length of time it took before I received information regarding who was going to do the repair and when the work would be completed. I'm very worried about what will happen if I have no heat, would I have to wait three days before anyone calls me??

I have used two other businesses American Homesheild and Total Protect. American started off really good then got greedy in my opinion. Total Protect was just a nightmare. Choice has started out good so I am renewing for a second year. Reasonable rates. Time will tell.

Updated on 02/11/2020: I was promised and have emails that I would be refunded $45 for a technician fee that Choice Home Warranty sent out. They didn't fix the problem, in fact it appears he might have caused a bigger issue. Choice Home Warranty won't give me the work order stating what this guy did so what are they hiding? Then they wouldn't send a new technician out so I had to call one as our furnace was out for 3 days and they didn't care. Once I got someone on the line with the new person I hired to fix as they stated I could, they denied the claim. I appealed and was then told they would pay $175 towards that claim. I haven't seen a dime - this is ridiculous and horrible that I have emails proving this and they still won't pay. Stay away from this company!!!!

Liars, the Worst, totally dissatisfied! Sent repair man out who could have fixed the problem but you wouldn’t give him the OK. Wasted &65.00. Still have Broken Shower head. Have another warranty company who say they will cover the repair!

Technician didn't know how to find the fan of stove. Poor diagnosis and never look into the issue the problem. He informed this stove didn't have a blower, but internet is showing blowers is underneath of stove. Finally he accidentally kicked the bottom to find the serial # of stove, he saw the blowers underneath it, but he never looked into it. It is either the problem with the panel or blower. But he didn't check both. He tried to walk out without fixing it.

A Technician is very dedicated work and experiences. Thank you so much to pick a good choices of this Expert Repair company to fix the issue for us. Best choice. They scheduled time and fixed it online. Right diagnosis the problem and fixed the problem on time.