Choice Home Warranty Reviews

The two representatives who came to fix my toilets were outstanding! They were personable, extremely polite, knew exactly what they were doing, immediately diagnosed the problems and fixed them! What more could I ask for? And, they were prompt and efficient, and came the day after I submitted my order. This was my first experience with Choice Home Warranty and it was perfect!

Needed an electrical issue fixed after a complaint by my tenant. Choice Home Warranty was very quick at dispatching a local company to my needs. They in turn had the problem rectified the next day. I’ve been with Choice for 5 years and always has pleasant experiences!

Microwave. Claim process easy with prompt response time. Service Technician from Niclas Hvac, was courteous, professional and on time. I'm pleased with service I received from both Choice Home Warranty & The Service Technician. I would recommend both Choice Home Warranty and Niclas Hvac.

Electrician showed up within a couple of hours after calling. Within another hour, the cause was found and short was eliminated. Choice Home Warranty has proved itself by saving me a lot of money. Highly recommended... the chosen electrician did an amazing job at locating the short.

The process to file a claim is excellent; assigning the order to a vendor is pretty good - except when something happens on the weekend (A/C goes out in summer) when you can't get any service. The people that I talked to on the phone were very friendly and knowledgeable and did what they could to help me. Choice Warranty is as good as other similar companies.

The Young man I dealt with was very knowledgeable and helpful. He suggested that I buy a 6 year contract rather than a one year because of the benefits it came with to save money. Since I am older, I decided that might be the best option.

WASHING MACHINE ISSUE. Excellent service. Certainly a 360 from the last horrible nightmare experience when my garbage disposal broke January 2020. Everybody passed the buck and continued until there was no more time to pass the buck a month later in February when they tried to continue to delay replacing my garbage disposal. This time was extremely efficient. Next day service. Mr. **, the tech called early the next day, came out and ordered the part. So we're waiting for the part to arrive after approval. But he was sensitive to my schedule, arrived earlier than scheduled.

It was easy to apply and receive coverage. It appears to be comprehensive enough for my needs and the future owner of the home. I hope I don't have to use it, but it is nice to know there is another avenue to having repairs or replacement done. I would recommend Choice.

Ceiling fan. Technician was great but your customer service sucks. The electrician came to my home and told me my fan needed to be replaced. I purchased a fan just like my old one and I was told the electrician would have to do that because I would not be reimbursed in anyway if I bought it. I don’t understand why it matters who bought it. No reason I pay for your service it’s so that it would make things easier and cheaper. All it has done is complicated and already difficult problem and made it one difficult. Just saying it one more time. You guys suck. I want my money back.

Our recent claim experience with Choice Home Warranty can only be described as - FIVE STAR! Less than an hour after submitting our claim Choice got back to us with a scheduled appointment. The selected service provider - A to Z Appliance Repair (Leonard) attended at our home right on time to diagnose our problem and determine a repair solution, following which he confirmed the required repair part was available, submitted the repair approval request to Choice who authorized the repair, and set a repair time for the following day; again arriving promptly to carry out the repair. The repair was completed in approximately 1/2 hour. Very impressed with how Choice handled our issue; also very impressed with the repair technician selected by Choice. A totally stress-free experience. Thank you Choice, A to Z and Leonard.

I have been disappointed several times by Choice Home Warranty. First, repair of my furnace was disallowed saying that the boiler should have been inspected. Of course entire furnace needed to be taken apart to inspect it. Ridiculous! Then I waited two months to get washing machine repaired being told part not in but part had been delivered. Most recently ice machine repair disallowed saying not covered. Always a loophole! Prob won’t renew.

Having Choice Warranty on your side is a blessing and piece of mind. I have used them multiple times and they always come through! I renew year after year and glad I do! We have two residences and with choice we are Always covered. Great Investment!!!

From first calling to tech arriving and doing an excellent job, was all great. Everybody did a great job from beginning to end. I recommend Choice to everyone who’s looking for a home warranty company. On time and explained every detail.

My 2 Water heater tanks not working. Choice not replaced or repaired any one of the Heater. They just compensating with $150 which I was never expected. Other than that $45 paid to plumber. Finally I am getting $105 for 2 water tanks. I joined the Choice because they told me it will cover everything in the house. I trusted the Choice and referred lot of friends to choice also. I become very upset when they cover nothing. Thanks. Prathap.

Please not call with other offers. I am happy with what I purchased. I may or may not recommend your services until I have to chance to use them. At this point, I have no problems yet. It has been my experience, there is always a catch, services were denied.

Customer service was great and Jems took his time to explain the details regarding the services provided. I appreciate the help and looking forward to a great experience with Choice Home Warranty. Best valued offered compared to other home warranty company.

Choice Home Warranty was a perk when we bought our home about 18 months ago. It was invaluable when we needed it three times in the first month and a few times since. The only reason I knock it down a star is I am in a small town and sometimes we've had to wait a week or more for the repairs. Also, this last time there was a huge 9-hour window and the tech showed up 30 minutes early and I was still sleeping. They had texted, but not called and my cell was on silent as I was not prepared for earlier than the large window scheduled. Still, minor inconveniences compared to the great value! We like it so much we bought a warranty for the house we are preparing to sell and it will be transferable to the new owners.

I really appreciate the woman that we spoke to on the phone. I cannot remember her name but she was very nice and very accommodating to all my questions. She also really was trying to help me out on making it affordable for myself and my wife. She was pretty amazing and I’m excited to start with a new home warranty company.

Yesterday I received, in my email, a document order for repair for the system and its issues as discovered by 911 Appliance. They were all set to do the repairs and CHOICE, for whatever reason, decided to decline the repair. I am so disenchanted with CHOICE. I have been using CHOICE for my personal properties as as, I am a Real Estate Broker in Tucson, AZ, and ALWAYS recommend Choice to my clients. I have sold many Choice warranties to many clients through the years. If this decision is not reversed, and soon, I full well intend to cancel ALL my Choice Home Warranties on all my properties, and expect a FULL REFUND. If this cannot be amicably reconciled I will contact the Better Business Bureau for assistance. I sincerely hope this does not come to this.

Spoke with sam **. Helped me make choice, was very helpful, hope I'm happy with this service, I'm currently with American home shield, before that I was with Sears, hope I'm satisfied with Choice, it was recommended by a friend of mine, he seems to be satisfied.

Very disappointed about my claim. My understanding of your insurance was to cover older homes with older appliances no longer under manufacturer’s warranty. Please explain to me what’s abnormal about rust accumulating on an A/C outside exposed to the elements. Airconditioners belong outside don’t they?

We have had to call in 2 different requests since purchasing our warranty in 2019. Both times, communication was efficient and the person responding to the job was quick, courteous and knowledgeable. I have no hesitation in referring Choice Warranty to anyone, and in fact I have 1 friend who signed up.

I am very disappointed for the first time to use your services. It did not meet my expectation. I thought your technician is being sent ASAP. I have two grandchildren that needed milk and no refrigerator to use. Your technician is not available after 3 days.

Bathtub drain clogged. Choice response was quick and easy. Plumber arrived on time and explained what might be causing the problem. My only concern would be that if I needed emergency service (like a toilet overflow, etc.) would I be able to get same day service?

The Company did not cover the water heater which leaked water from the bottom of the tank. Policy is misleading. Policy should say it only covers some parts of the water heater such as pressure relief valve but not the main piece of a water heater which is the tank.

Choice Home did not repair any of my issues. I will probably cancel soon. I was hoping that this service would give me peace of mind, but it has only added to my stress. I signed-up with the highest of hopes. What a let-down.

After having issues with all three toilets I contacted a representative and filed a claim. The plumbers came and and said they only had a complaint on one toilet. It was specifically explained to the representative. What a moron. Maybe I should go elsewhere.

This warranty is a sham! We have filed three separate claims and each one has been rejected for bogus reasons! The latest was a joke! The reason for not helping us was “Not a plumbing issue”. We NEVER claimed that is was! The tech that came out did not refer to a plumbing issue, he saw the true problem and was willing to file his report accordingly and yet this was the response we got! Any excuse not to pay! I will recommend to my realtor and anyone I know to NEVER USE THIS COMPANY! There may be reputable warranty companies out there, but CHOICE is not one!!

My logic board on my garage door had went out and the company that Choice Home Warranty assigned to my work order had contacted me for service really quick. When the company Mr Garage Door Of Tampa came to service my Garage it was quick and the technician was extremely knowledgeable. Thank you CHW for the quick response to my garage problems and professionalism.

I bought a policy on 03/06/20, and read the policy's EXCLUSIONS over & decided to cancel on 03/09/20. The salesman - Nathan ** - failed to respond to my cancellation decision in that he began a "debate" of fast talk similar to what many car salesmen employ. After repeatedly telling I am CANCELLING, and being ignored by him, I had to hang up, and called another phone number to FINALLY CANCEL! I could NOT recommend your company to anyone!

The Refg was freezing everything in it even on the door. Lewis from AZ Appliance came on 2/28/20 checked the refg and said it needed a damper which he got approved and ordered. On 3/4/20 he replaced the damper, next day liquid items on top shelf were still freezing. I called AZ Appliance to let them know and was told it would take a couple of days and to raise the temp in the refg which I did but still freezing. I have to take out my water and milk to thaw every morning. The repairman Lewis was very nice and professional.

I made a claim about my dryer making loud noise when drying clothes. They sent a tech out and he worked for about 2 hours, but had to call his office to get assistance. He installed new rollers, but told me the noise was not gone & that he needed to install a new motor & blower. He came back a week later with new motor & blower and after about 2 hours and being on the phone with his office he said he could not fix because he needed a new electrical adapter because GE did not make parts for my dryer anymore.

Paul from Pharoah Plumbing was quick and resolved the issue efficiently. He discovered wipes in my drain pipes that were causing a clog. He came on time and accepted a personal check. I received great service and prompt communication. I am a satisfied customer.

I made a claim online, so simple and easy. The contractor called me right away and set up the appointment. He arrived on time. The matter was resolved quickly and efficiently. I would recommend Choice Home Warranty to family and friends. Thank you for the great service.

Your company sent someone here to assess our problem, George from Cascade Plumbing Llc was friendly, professional and knowledgeable. We are now waiting for an ok from you to go ahead and fix the problem. Thank you so much, Donna.

My current homeowners policy continues to climb in price so I was pleasantly surprised to find Choice Warranty. Definitely putting the client first. Kevin M. was a great salesperson and I am confident in the service your company will provide.

Easy to enter claim online. Immediate response and technician scheduled. Technician checked all parts that could be bad. Only found circulation pump was not working. Ordered part. Choice approved quickly. Part will be installed when it arrives. Verified with technician that he knew it had been approved. Told me he will schedule repair when part arrives. Also let me know that parts are not shipped on Saturday or Sunday. I appreciate he checked all parts on a 15 year old dishwasher.

2 Choice Home claims in 6 months. First, garbage disposal. Time to get service a little longer than expected, but GREAT service and technician when done. Second, garage door opener. FAST response to service and again an EXCELLENT technician. In the short time I've used Choice Warranty, I am very happy with them and the people they have chosen to assist with my needs.

As with most home warranties, the coverage (ACTUAL coverage, not just what is vaguely described in brochures sent by the company with an overview of what is "supposed to be" covered) is subpar. If I would have known the horror stories about home warranties beforehand, I would have never had the seller of our home even waste her money. Customer service representative on one occasion was talking down to me as if my concern was just wasting his precious time and actually questioned the validity of the claim I initiated. Would I recommend this company? Absolutely not. Would I recommend a home warranty at all? Absolutely not. This company makes loads of money off of people purchasing warranties but the amount of claims that are actually accepted are slim to none. Not even worth it. We also had the highest (most coverage) warranty tier.

Water pump on my washing machine. He was was good. He put it in very fast and he wait to make sure it worked right. I wish there was another guy to help him out so I could of had my washing machine fixed faster.

My heating system went out. And Choice warranty send someone out to repair it. The repair company send me an e-mail and text to let me know the time and date of my appointment was. The date of the appointment the repairman text me he was reroute. When he arrive I show him the heating system and he start working on it. When he finish he told me if it go out again to record two light and send it to them and he could get a code from it and come back out to repair the heating system. I told him I will record the two lights. He was very professional, I paid him and he e-mail me my receipt, he ask me to check to see if I got the receipt, I check, told him I got it and he left.

I reported that my toilet would not flush and that the cold water faucet would not turn on. Also all faucets were leaking water from around them. I ask the rep if I was covered and he said that it was. The plumber comes out and of course y'all decided it was not cover which is not the first time. Every time I've had to call there was some kind of loophole as to why y'all will not pay for the issue. I have a claim for electrician and I'm hoping it turns out better. I understand it maybe one time but each time I've had to have service it it happen now granted they fix the toilet. They should have replaced it. The plumber that came out was great. Good Customer service. It's not the workers. It choice Warranty.

Customer of Choice many years. DO NOT buy a warranty with them. They misrepresent their coverage, false advertise and it take weeks to resolve an appeal. They do not cover water heater, they cover valves of a water heater. They do not snake sewer drain unless there is cleanout. Older homes do not have cleanouts. Stay Away!

Heat was set at 69, but the room temp started to get hotter. Heat was registering at 84. I called Choice at that point. Thermostat had to be replaced. Tech was very knowledgeable and professional. Also Choice put an assignment together and I knew who was going to be at my door the next day.

Had a plumbing leak in shower ceiling. Service rep unable to find source after his inspection. He had to cut a hole in ceiling and still could not find leak, but did his best to make repair. Hoping there will be no need to call him back.

I experienced a terrible experience with CHW. On 1/2020, I need to repair the bedroom ceiling fan and kitchen range hood exhaust fan. CHW send the first repair person but did not show up. The second repair person is fraud, the second repair person called TNT Appliance Repair in Lawrenceville GA, he came to my house and said that because CHW does not cover the kitchen fan, I have to pay separately, he can order the kitchen range hood exhaust fan and got ceiling fan install together, I paid him a trip fee of $ 65 plus a kitchen hood exhaust fan cost of $ 275.

Heating and furnace system. Mike was awesome! He came very quickly and he fixed our igniter. Our house was freezing. Choice Home Warranty has come through every time with no issues. We are thankful for them and happy we have them. Thank you so much! I would recommend them to everyone. You may not use it all the time but when the time comes it's a relief to know you can count on them.

I bought a condo October 25, 2019. I decided to buy a home warranty to cover any problems that may arise after the inspection. I chose Chose Home Warranty. Unfortunately, my Hot Water Heater started and I put in a claim late February 15, 2020. The company immediately sent out a plumber to inspect the water heater. The plumber said there is a leak and he can't fix it. On February 18th, I received a determination letter stated that there was a leak and the company can't repair it nor will they replace the unit. I replace the water heater on my own. The company took a payment of $42.50 out of my checking account my March payment on March 3, 2020. Since the Choice Warranty did not do what they said they will do, "repair or replace", I cancelled the warranty policy on March 4, 2020. The next day. They did not want to give me a refund of my $42.50 payment.

I contacted Choice Warranty because my thermostat for my heat pump wasn't working correctly. They responded quickly and had a technician out the same day! The whole experience for this claim went smoothly and I am happy with the quick response.

I spoke to a gentleman from CHW on the phone today re: a Home Warranty on my appliances, air conditioning, hot water tank, washer & dryer and many other products (a total Plan was offered) for a fair yearly price. I preferred a monthly plan which was more suited to me. The gentleman was very polite & helpful with my questions. I have never had a home warranty plan before & I felt it was time to try one. The price seemed reasonable on a monthly basis and I feel positive that this will be a policy that will assist me with coverage when the time comes rather than paying for a new appliance, etc. I recommend them to you to try them like I have.

Very unsatisfied. Second time refused coverage on technical issue. Although justified in fine print in both cases. It seems to me that rather furnish the service advertised in both cases Choice went out of way to find technical reasons to decline these claims. Not what expected when signed on. How many clients actually read fine print of contract. Choice did not live up to expectations and not worth premium.

Leo ** is an asset to Choice Home Warranty. He is a professional and we had a great conversation about your company. He assured me if I would have a problem that he would handle it. God bless.

I had an issue with my dishwasher, couldn't be fixed and your answer was to offer me 179.00, and of course I already pair 45 in addition to the anemic offer.. My supposed case manager said that the fine print says you do not have to replace it with the same color or size and apparently I have to install it myself or pay someone to do that. I will be cancelling my policy and looking elsewhere for coverage and will not recommend you to anyone that wants comprehensive and honest coverage, and will in fact make sure no one I know makes the same mistake I did in choosing you company.

The tech was very knowledgeable, prompt, polite and patient. I just hope that my claim will be approved and the work regarding the broken tub ring can be completed promptly! I am a new customer and would love to be able to refer other new homeowners to Choice Home Warranty!

Washer plumbing issue. This claim was denied even though I appealed the issue was with the plumbing, not hose. Guess I can go on and on. Phone calls weren’t returned re this and deductible Issues. Deanne, manager, was to review voice message between Rodrigo and me yesterday with a callback in 2-3 hours. I stayed by phone all eve and didn’t receive call back.

It’s been 5 days and they can’t find a plumber to fix a toilet leak. Now I am supposed to find a plumber to call them for their approval to come and fix it. I have only used them one time and it was ok service. This is unacceptable.

I was extremely pleased with the helpfulness our sales representative, Keisha **. She was extremely helpful, very knowledgeable and bent over backwards to help my wife and I get the best service policy for the lowest price. I would recommend them for every homeowner.

Once again I am disappointed with the claims service from Choice Home warranty. They declined my claim to repair my dishwasher. Recently they refused my claim on the heating system in my property. Often they refer to the fine print of the agreement, but on the heating system I specifically and in great detail explained the type of system and problem. They would not pay for the circuit breaker and thermostat replacement. Even more upsetting was the treatment I received when I called.

You won’t believe it. 3 months ago I tried to purchase home warranty via cell phone, but at that time my credit card doesn’t go through, and the agent said it denied, they can’t process it, so it consider cancels. And I purchased home warranty from other company. And now I just found the Choice charged me every month 150, automatically paid for 3 months. So I found out and called them and explained everything. The result is they can’t refund 450 whole, they can only refunded me 325. They deducted the cancellation fee.

Mr ** was very professional in his response to my questions. That is why I signed up for Choice Home Warranty. The monthly charge was less and service fee, than what I was paying with another. Also liked the amount of coverage offered.

The salesperson was very knowledgeable with the product. Presented it with very professional. Answered all questions in life, nothing unanswered. It was quite a pleasure to work with him. I purchased this contact appliances, electrical system, plumbing, and other items that my homeowners insurance would not cover.

This is by far the shortest and most unsatisfied company I’ve ever had the displeasure to do business with. Read the claim notes and the BS Rafael...who claimed to the highest authority next to the CEO said. As a veteran I feel FL disrespected and offended by your company’s actions toward me and my family. Just know my friends and fellow vets will know to never use CHW again....thousands!!!

Although my repair was made two days after filing a claim, it was done. We have an infant in the house, and fortunately it is two zone heating, so we could move the child to the upper level where the heat was working. A heating repair in the winter should be scheduled immediately. If I had called a repair service outside of the Choice repair team, I would have had someone there the same day. I would have given five stars, but a two day wait is unacceptable.

Although I disagree with the warranty stating that it does not cover cartridges in valves, the problem was handled professionally. I think the warranty should take into consideration the need to help the elderly. When there is a question on whether an issue should be taken care of by the warranty, it would sure improve the recommendation from the customer to potential customers.

My water heater developed a leak and cannot be repaired. Your organization rejected my request to replace it. That is sorry customer service and I am to cancel my relationship with you and I will be requesting a refund. You have provided NO service to me.

In one of two bathrooms the toilet tank/flush valve broke and toilet would not flush. Called Choice warranty -- the plumber came out as promised -- he did excellent work. We are very happy. We have called Choice before and we are always very satisfied.

I let them talk me out of going back to Old Republic and switch my home warranty! Worst thing I’ve ever done! I’ve filed two claims and both were denied! One was my water heater needed to be changed, they denied it! I highly recommend looking somewhere else for your home warranty needs!

We placed my claim/issue online through the website and got a call within an hour. They were able to get us an appointment with a local service the next day. The plumber was able to come out the next day and fix the issue.

Service guy came out on time, called before to let me know he was on his way. Found the problems, called Choice and got approval. Installed the two items needed and all is good. He was professional and quick. Great experience. Thank you.

My current warranty with Landmark doesn't expire until after April. I told the representative to charge my account. He agreed and still my account was charged causing my Bank account to go into the negative. Maybe I don't want your business.

Cynthia worked hard to get me the best deal you offer. I am retired and disabled, so my funds are limited. I cannot afford a lot of money right now, especially since I just moved, and those costs are substantial. I appreciate her ability to help me with a good deal.

Shower problems. LLC Plumping did a great job repairing my plumbing problem. Each step was explained to me in a manner that I understood. Repair was completed in a short period of time. I was called prior to arrival time. They arrived as scheduled. They were friendly and prepared to do the job.

Spoke with Jerry **. Very helpful and professional. Great experience. Went above and beyond to meet my requirements. Excellent demonstrated customer service. Should be commended for his approach to new business and customers. Since I am a new customer, I cannot address claim handling, at this time. Sincerely hope it meets my expectations.

I called only to inquire about pricing and coverages about three weeks ago. Ever since my phone rings 8-10 times a day everyday with being harassed about purchasing a plan and the discounts they can offer. Not a company you can inquire about. You will constantly be harassed after that. I have asked 5 different customer service associates to please remove my number and that has not happened. Don’t know what to do at this point to stop the calls.

I contacted you all because my refrigerator was making a lot of noise. I looked online to see if there was anything I could do to troubleshoot on my own. I didn't find any useful hints online and called in my claim the same day. The tech arrived and determined that my compressor needed replacement. The same day I received an email saying the claim was immediately denied because "the refrigerator did not enter the policy in proper working order." THIS is BOGUS. The appliance was in place and in proper working order on the effective date of this home warranty contract. I contacted you the day the issue began. This should be covered. What a horrible way to start a business relationship. All rat.

Customer service was prompt but called and said a tech would be out on Sunday. I called the technician and he said called technician on Sunday morning and he said he had told Choice he would be out Monday to my home. Evidently Choice does not pay for weekend service calls. When the tech came out on Monday he did an excellent job on diagnosing the problem and taking care of the water heater, was very polite and cleaned up after the service.

I was extremely happy with the repair technician. He was very courteous and professional. He was very knowledgeable in his area of expertise. He went above and beyond the call of duty. Thanks for such prompt service! I would recommend CHW to my family and friends.

My dryer was not fixed. The technician said he need to order parts but after I got claim determination. Choice Warranty got a choice. Don’t fix it because the vent is dirty and must be cleaned. I got bad experience and do not recommend CHW to my friends.

Some of my outlet went out. I couldn’t use anything. Outlets in the room upstairs and downstairs. Pro7 came to the rescue. I am now up and running. Thank you. The gentleman was very friendly and he did a great job. Thank you.

Choice Home Warranty is nothing but a bunch of crooks. If it were possible to give negative stars I would. I have had Choice for over 2 years and when the time came that I actually needed to use my service, they denied my claim. But they were quick to send out their technician to collect my $75. Do yourself a favor and do not use this company and help your friends out and steer them away from these crooks. They are quick to collect their payment but when it comes time to provide a service they avoid it like a toddler eating broccoli.

Washing machine repair. The amount of wait time is ridiculous! I paid $65 for a service person to come to my house, only to tell me he could do nothing until the repair was approved. The approval took another week. The repair was denied, but I was offered about half of what it would take to replace the washer. And again, I have to wait 30 days for a check to arrive! This warranty service is not good! I have had warranty companies on my former residence and the repair was immediate.

I had a very disappointing experience with CHW. I had an issue with my gas hot water heating system and they sent an electrician. They sent the same company six times in three weeks, each time offering a different diagnosis, each time stating my system was repaired, only to have it fail again within minutes or, at the most, days. This was in the winter, in New England. When they finally dispatched an actual heating system technician he declared my system irreparable, and CHW took no responsibility. In addition the technician would not return calls, I actually resorted to calling from my daughter's phone, and then my work phone, as it was clear they were avoiding me.

When I called to sign up, salesman was a little too pushy. Tried to talk me into more than I wanted at the time. After talking for a while, things worked out and the rest of the process was good. Agent explained everything I was getting. Now just have to wait until I need to use the warranty and see if you stand to your word.

Reported that my toilets weren't flushing. Choice sent Plumbing Company out and diagnosed the toilet as bad and sent explanation back to Choice, toilet was not replaced because of plumbing company saying that there was a build up in toilet! Does it really matter why it's bad if the company you choose says it's bad and needs replaced to flush properly??? This is my first and last experience! I'm canceling my contract on both houses.

I had a good experience with Choice Home Warranty. I have told my family about getting some Choice Home Warranty. They said that they would. One relative had call Choice Home Warranty and added all of her houses under her plan.

Updated on 04/17/2020: Excellent prompt time, customer service including businesses and approval responses. Would highly recommend Choice Warranty to others. In fact, I have already done so - just waiting for them to contact you. They were pleased with the way you took care of us.

I signed up with Choice Home Warranty for 3 years contract, we had an issue with washer, Choice home warranty sent CHW Technician: DDB SERVICES CHW Technician Phone: 615-477-7123, who came observed for some time, collected service charges money but did not fix the issues, in spite of calling several times, sending several messages he did not respond or fix the issues, this is too disgusting and frustrating, please make your judgment before signing up with this company, don't come under pressure to sign up by listening to the sales gimmicks, this is a very unresponsive company and doesn't care about consumers, they just swindle money from you without providing services.

The hard sale was really starting to make me want to go elsewhere. I could tell whoever I spoke to was reading a speech. I almost changed my mind. I had to stop him. He put me on hold 2 times. Tried to push the 5 year plan. I hope I never have to use your service but if I do and have a problem, I will not renew. Your sales training needs help.

I just purchased a home warranty plan today to replace one with a company that I was displeased with. I received excellent customer service from the salesperson who initiated the process and also with the representative from the Retention Department/Customer Service. She went out of her way to provide me with outstanding answers to my questions and concerns. She was so thorough that I changed my mind about cancelling the service (I had some reservations). I would definitely recommend CHOICE HOME WARRANTY to my family and friends. I am giving 5 stars because of the top notch service that I received.

Oven Broiler does not work when turned on. The technician carefully checked everything to verify that it was working before leaving. The technician called the day before to confirm the appointment, can called again before he came. That was nice.

Heat Pump stopped working. Response was fairly prompt. Technician had to make 2 trips, 1 to diagnose the problem, and a second to replace parts, in order to rectify the problem, but it is working fine now, after the repair.

When we called Choice, Maurice answered all of our questions regarding home warranties. Maurice provided us with options and listened to our needs regarding Home warranties. He was patient with us. Maurice was very clear and knowledgeable. My husband and I are very happy that we selected Choice as our home warranty service provider. We would definitely spread the word about Choice and their great warranty program with our family and friends.

Hot water heater went out, The person I talked to was very competent and friendly. My order was set up and I got an email telling me what company would be coming and within 2 hours I heard from the repair company and set up appointment.

From my call to finished work this was a good experience. My warranty came through and delivered in a timely fashion. I am so pleased they fixed my appliance. The company contracted for the job was friendly, efficient and knowledgeable.

My experience with your staff was great. My experience with unstopper has been a source of frustration. This is the third time they have repaired the same thing The first two times they put the pipes back together but did not address the cause of the problem. This time the worker took the whole system appart and rebuilt it. I believe this may solve the problem.

Your staff members did a great job handling my home repairs. They were very helpful and friendly. They did good work quickly and but professional work. I needed more than one job to be done and they handle everything very well.

I have had Choice Home Warranty for several years. Everything has been fine until my last 2 plumbing issues. I had a leak in my Whirlpool tub in my master bathroom. They sent a technician that said he was a plumber but did not know anything about fixing whirlpool tubs. He did ask for his $45. Choice sent a second tech and he looked at it and tried to remove the cover on the side of the whirlpool tub and could not do it and said he did not know enough about whirlpool tubs.

I like it. Nice looking for to get work done and I will be telling a friend and many more people to come. You'll do great work and I think I'm going to stick with y'all and I like it. Imma stick with you.

I was very pleased with the service performed and the serviceman was very polite. He kept the work area clean and cleaned up as he went along, the work was done within a decent amount of time. Also he arrived on time.

I took the best available plan for my home warranty, mainly to cover the high price items like Air conditioning system, Heating and Refrigerator etc.. The sales personnel sold me even for 5 years plan. I do not understand well about the system parts. So, I did not understood what are included and what are in the Exclusion list. When the system started failing and I started to contact for service, I immediately get schedule for technician. That part is very good. But after technician diagnoses, majority times, the coverage is declined stating that it is in the Exclusion list. Both my Air conditioning system did not cool properly in summer, both the times, it was declined stating that failure is due to rust & corrosion and these are in the exclusion list. So, I had to replace the coil paying from my pocket, costed me $2200 each time.

After lots and lots of research and many friend's opinions it was reassuring to have reached Rachel ** with Choice Home Warranty. She was incredibly knowledgable and overcame all of our concerns. We ultimately purchased a policy spanning 6 years trusting value, integrity and service (should it be needed) will mirror what we experienced with Rachel.

I was very pleased with the way Tracie explained everything to me and her patience when I had questions and concerns. She alleviated my fears and seemed to be a god-fearing woman. I look forward to being a Choice Warranty customers.

I received very good service for my home warranty. I thought the agent was very informative. My son, Corey, recommended this company and I'm very glad he did. If you are a homeowner break downs are sure to come sooner or later. Thank You for accepting my family, Saundra.

I am completely satisfied with the service I have received from Choice Home Warranty. You are immediately assigned to a technician who responds to your claim for service. Quickly a service technician calls and sets up an appointment to come to your home to assess and fix your problem. The technicians I have been blessed with have been courteous, knowledgeable and have fixed the problem without any recalls. I am a widow, and I feel safe and secure that any problem that should occur will be handled by the staff and technicians.

All of major appliances. I got a email later that he had forgot something, and it was protection for the roof, I DID NOT RESPOND BECAUSE WE JUST PUT A new roof on all of the building and my homeowners insurance will cover that. The caller I felt was a little pushy and only offered a better price after I told him no on the first offer and learned the offer was only good on this call.

All communication was done as best as a foreign answering system can do. It was impossible to get to a decision-maker. The first repair assigned arrived, took the $60 repair check, looked at washer and left. Your company then assigned another repair company to determine unrepairable and settlement was fair. You still owe me $60!!

Jennifer ** was great. She patiently answered all of my questions. She walked me through the policy and explained the different coverage items such as sump pump, septic system pumping and septic system coverage. She even explained the roof coverage.

Had a problem with our pool. Set up a claim online. Appointment was scheduled for repair 1 1/2 days from submitting claim. Our pool is now running great!! Their response time was quick and a quality company was scheduled to do the work.

I live in Montana. It is winter. It is cold. 3 night ago our furnace died during the night. I sent an email to my assigned contact laying out the situation. I have not heard a word from my 'personal' contact. I called the claims number and talked to a woman that gave me a claim number. I heard nothing more. I called the recognized furnace repair service in this area and they sent out a tech to look. He said that the firebox was shot and the whole furnace should be replaced.

Prompt and excellent service by KEA SERVICE. The service man arrived on time, explained the problem, what needed to be done and how long it would take to replace a need part. New part was ordered and installed. We are very happy with the service.

Anthony was very patient with us and explained everything several times. He was able to get a nice discount for us. We will start our new service in April when our old service expires. I guess you don’t know how the service is until you have made a claim.

Salesperson just seemed eager to finish the sale. He said he would email other information. He has not yet. He offered a deal I was interested on but processes payment before I could look more into it. He was just too desperate to process payment. I think it’s important to listen to your customers.

My garbage disposal stopped working on the Friday before Mardi Gras. When I called in the claim it was quick and easy. I immediately received a call for a scheduled appointment on WEDNESDAY Feb 26. That was the day after Mardi Gras. The company assigned was One Good Plumber. I called them and spoke to Conrad. I advised him I would be out of town through Wednesday. I asked him he could come out sooner? He said he was concerned about getting blocked in with parades. I understood his concern. On Sat. morning Conrad called to say he was out on a call and he could come to my house. He had the NEW garbage disposal on the truck. He completed the job in less than a half hour. I also had a service credit on file which Choice applied to my claim. It was a win win for everyone.

Received a warranty with this Company and a week later my washer machine went out on me. I called Choice and they sent my issue to a repair Company. The Company was very nice and worked with me on a date and time that worked for me. The Tech who came out was very polite and had my washer fixed within a half a hour.

We were not getting heat from our hvac unit. Mike ** from A-1 Construction in Greer, SC checked our air handler. He found the capacitor was bad and replaced it. Then he ran the unit and checked another part which was not performing correctly. He replaced that part and everything checked out okay after running for 10 minutes.

Luis ** gave me a clear picture of the Choice Home Warranty's services plan and promotion benefit. It's a pleasure to talk to Luis and got me what I want. I will recommend to my friends if they needs it. Thanks!

This company and the tech. people are straightforward to the point we love the tech. Fast, friendly, on time and clean the area as well. We are going to let our family and friends know about this home warranty company. We have tried other warranty companies in the past with our other properties and we were not happy with the services they offered. We are presently waiting on a check to help buy a part that was not covered. Crazy right. But now we are on the right track with Choice warranty.

I just called and opened up a service contact with Choice Home Warranty today. I spoke with Bill ** about getting my warranty and he walked me through several choices which was very nice of him. I had a good long talk with him and I am very pleased I decided to go with Choice Home.

Backed up Toilet. They were prompt and good. They did a good job. Everything was left clean and proper. I would recommend them to anyone that I know. They were courteous and were very good in doing the job that they sent out to do. They had the equipment to do the job and do it right. They were courteous and had the job done in no time and we were able to use the fecality in no time at all. We would use their services if we ever need them again. Sincerely Joseph.

My furnace stop blowing out any heat and I called, put a claim in and they had a company to come out figure out what the problem were and they was professional and nice. Once they were able to get approval from Choice which was quickly the next day they were able to replace the motor and we were able to a warm house again. I was very happy with the service.

I was disappointed that you did not cover the cost of replacement when the person selling the warranty to me assured me that Choice would repair or replace appliances in my home plus in your questions and answer page it says you replace or repair. The cost was $1250.00 and I was stuck with the payment. Talking to the case agent she finally said she would send me $300.00. Still debating whether to keep or cancel because I am afraid if something else breaks down it won't be covered either.

I'm a first time buyer. Having an insurance background, I felt this was a smart move. Very pleased with Brett **, my sales rep. He was professional explaining details and obtaining best pricing for us. I do not look forward to using claim service but expect it to be satisfactory if needed.

Hot water tank repair. I used the online service option for my claim. The response was quick and personalized. The next day a service tech was assigned. The company they used was so nice he even called to confirm time on a weekend. Problem fixed first thing Monday by very professional repairman. They followed up right away. Great experience.

I think the serviceman was great and very honest. He was at my house within a day of them calling him to see me. Only problem is. Yeah you are giving me 299.99 for a new washer that now cost 600.00 or more. But I pay you 55.00 per month and you made me pay the repair person 60.00. So basically I am getting 185.00 to buy a 600.00 washer. How is that fair?

The plumber, I think his name was Sewert who came from Washington DC area was very, very professional and paid attention to detail, getting things done correctly as well as being neat and tidy. He certainly is a valuable employee in my observation.

Heating furnace. CEIGE Heating and Air conditioning technician came on time.. He was polite and professional and fixed the problem and I am satisfied with the outcome. I certainly would recommend this company to my friends and co-workers. It was crucial that the issue need to be taken care as soon as possible as the weather was getting too cold.

We had a clogged sewer line at our rental house that our daughter lives in with her young daughter. Excellent service. Prompt. Mike ** was excellent. After looking at the clogged drain, he was able to diagnose and unclog quickly. I would recommend him to anyone.

First asked for advice on whether a septic or plumber as I explained the issue. Got a septic guy. Great guy. Not a septic issue. Pd then called for plumber. Said could not get one then got one ordered for a time I had sent an email saying I would be gone. So I called the recommended plumber. Good guy. Before he had even called in the final issue the Choice denied the claim. I paid him to fix. Turn off water. Leaked into bedroom. Had to order and pay for a new hot water heater. Then had to pay to remove old and replace with new one. Whole time would get a call saying they would help and work with me. Not one time out of over 10 calls did I speak to a person. I then asked for something in writing. Nothing yet. I have appealed. No written response. Still have not talked to a person.

I purchased this “home warranty” after my previous home warranty expired. I pay in full each year. So... I finally had to utilize said warranty and of course, the claim was denied. The sad thing is, my previous warranty company paid a claim FOR THE EXACT SAME PROBLEM just in a different room. The plumbing tech was a great guy, which, I can honestly say, is the only thing I liked about using your company. Going to back to my previous warranty company.

Technician arrived in his personal car. He also required the service charge be paid in cash. This normally would not have been an issue except that he made his request at 5:00 pm when the banks are closed. He seemed knowledgeable and did the repair so I have no complaints there.

Choice Warranty scheduled a repairman to come to my house but that company did not accept the job. I then had to find my own repair company because Choice could not find anyone to come to my assistance. I finally got my dryer fixed but it was no help from Choice Home Warranty.

Technician for our water heater was courteous and very knowledgeable. He will be coming back after parts are received, that he needed for repair. We originally had no hot water and, luckily that is no longer the case. Thank you. We look forward to job completion.

Immediate response to my online claim. Repair tech was out the next morning. Repair completed. Tech was friendly and polite. Would recommend this warranty and Service Provider to my family and friends. Choice Home Warranty is a great way to protect your home from unexpected costly repairs.

My well pump quit working Sat, I immediately called Choice. I am now 5 days without water. I have called to report the issue many times now. I used to run a Property Mngt Co & never had this many problems with a Home Warranty Co. These people are the most Unorganized Co I have ever dealt with. They sent me several emails telling when the tech would be here but neglected to tell the tech when he was supposed to be here or schedule the appt with him. This is now the 3rd time this issue has happened & with different repair issues. I will not be recommended them to anyone. Do not use Choice.

Furnace was not working. When I Called Choice, I was immediately in contact with with a live agent who I could understand. I did not have to put up with an automated system. Before they could send a repair person I discovered I had a faulty thermostat, and fixed it myself. However I was most pleased with choice..

Due to not using the right description of problem and by technician claim was denied. After getting with claims adjuster the issue was resolved to my satisfaction. Would suggests better communication between tech and company. Call takers hard to understand.

We unfortunately paid for 3 years in advance for the total plan and boy do we REGRET it! They deny claims regularly for dumb reasons. We bought this policy to cover major issues and all we end up doing is paying for repairs out of pocket! What a waste! And what's even worse is that some of the contractors regularly try to upsell their services and products! I really wish we could cancel and get our money back! Our AC unit is out and now we have to find a way to replace it, out of pocket! All they do is DENY DENY DENY!!! We will NEVER EVER recommend them to anyone! HORRIBLE HORRIBLE SERVICE!

Furnaces went out and Mr. ** came Friday "Late" and told me it needed a new part but he didn't put it. Told me it will still work. Plus winter is almost over so it's best to replace everything in October. But last night it went out again so me being a first time home owner he should of fix it and put the new part. He also told me to go buy the air filter. I am like what!!!!! Should he have done and replace everything regardless so I don't have to miss a day of work again,

The good news stated, "We will replace" but was offered a check for money to replace the washer instead. I would be happier with a replacement as promised instead. Thank you for the prompt attention. I hope to receive the check soon so I can replace my stackable washing machine as soon as possible.

The damper on our AC unit stopped working so I scheduled an appointment through Choice Home Warranty. They immediately had us a repair scheduled. The repairman came and fixed the issue quickly and even showed me what was causing the problem. I couldn’t ask for better service. I would definitely recommend Choice for home warranty.

It’s very easy to say this problem is not covered when you don’t want to fix it. How come water heater tank not covered to replace when the problem in most cases will be the tank itself? Very disappointed and I will share my experience with friends and family. Thank you.

I am very displeased with your deceptive business practices. After having my furnace inspected by your technician I was informed that the claim was denied due to your fine deceptive print in maintenance clause. I have been a client for almost two (2) years with no prior claims. You have bank rolled my monthly payments and when it is time to pay "you deny the claim". I am cancelling my account with you and will spread the word of your business practices in order to protect anyone considering your protection. I am contacting the (BBB) along with Consumer Affairs.

Called Choice Home Warranty, they followed up getting one of their air conditioning companies to arrange an appointment for me right away. Bennet & Sons employee came and solved the problem. He checked all parts and made sure everything was working fine before leaving.

My claim started on 1/3/2020, and still isn't resolved. 5 tech visits, 2 of which were past the stated time and had to be rescheduled. The first visit, the tech talked to me about my cleaning habits and told me to get my vents cleaned. $150.00 later, and vents cleaned that didn't really need it, the issue is still there. This caused another ineffective visit, the dryer issue showed up right after the tech left. I called him and was told to call the company and set up another appointment. Someone else showed up, motor needed replaced. He ordered the part and had to come back. He came back, took it all apart, installed the motor and now the timer is broke.

Plumbing. Technician was in and out after doing testing. Called when on his way. He was friendly and very knowledgeable. Gave me his phone number in case we ran into the same problem. He wrote out and gave me a receipt without me asking.

CHW is a complete sham. They have a million reasons why they will not pay a claim. They also use these excuses to get off paying for just about everything, but they will pay for penny-ante things. Especially, never follow their suggestion that it is OK to get your own company to do your repair, because they are having a hard time finding someone in your area. Yes, they have a hard time because no one wants to work for them, because they have so many hoops to go through that it takes the service person about 20 minutes to deal with them on the phone. Often, when you get your own company, the service company will refuse to take the time to deal with CHW, so as usual you end up paying the full bill for your service and CHW is useless.

WOW! Talked to a real person within one minute of me dialing. While giving my information he had already obtained someone to come out and take a look as to why my washing machine leaked all over the floor. He could have been there the next day but I needed him there 2 days later. He showed up on time, diagnosed the problem and ordered a new part. When the part came in he fixed my problem. I have used it for over 20 loads with no problem. I could give you pages and pages of problems I had with my previous warranty company.

My representative Rachel ** was the best. I got some great rates and she was professional and very helpful. She is another reason why I stay with CHW. I needed a new policy for my daughter's home and compared with AHS. No comparison. CHW and Rachel provided several options and I could not be happier.

Replace microwave. I was not satisfied with original replacement value because it did not include installation costs and at least the second value was not sufficient. I didn't feel like I was getting anywhere. Bottom line the, the replacement unit is costing me $179. Installation will run $98. And the service call was $45. Totaling $282.00. I am not 100% happy but I will live with it.

We recently had an issue with our furnace and hence the heating stopped. I called Choice Home Warranty company on Friday evening. The agent created the ticket in 5 mins. The technician got assigned in less than 30 mins who came the next morning. He diagnosed the issue, worked with Choice company for their approval to order the damaged part (a motor) and ordered the same within 2 hours after the diagnosis. I was so happy with the whole experience. The part was not available in stock so we had to wait till Monday but that was completely beyond anyone’s control.